Millennium Teleservices
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Millennium Teleservices Employees
HR Practices LLC June 2009 - Present
BNI Select Business Services 2008 - 2013
AES Chemunex 2009 - 2012
Trinity Biotech March 2008 - June 2009
Millennium Teleservices May 1999 - March 2008
Amerex (USA) Inc December 1994 - May 1999
Croll-Reynolds Co., Inc April 1989 - July 1994
Skills
Employee Relations, Benefits, Payroll Processing, Hiring, PowerPoint, Windows, Performance Management, Payroll, Compensation, Benefits Administration, Training, Strategic Planning, Consulting, Succession Planning, Employee Handbooks, New Hire Orientations, FMLA, Talent Management, HR Policies, EEO, Employee Engagement, Onboarding, Personnel Management, ADP Payroll, EEOC, Legal Compliance, Policy, Performance Appraisal, Workers Compensation, Employee Recognition, Human Resources, Recruiting, Employee Benefits, Deferred Compensation, Employment Law, Temporary Placement, Interviews, Coaching, Background Checks, Leadership, Management, Job Descriptions, Applicant Tracking..., HRIS, Employee Training, Talent Acquisition, Organizational..., Conflict Resolution, Benefits Negotiation, 401k
Education
Upsala College 1987 — 1989
Post graduate work, Strategic Planning and Financial Management
Kean University
Bachelor of Arts, Psychology
Montclair State University
Master of Science, Psychological Counseling
Upsala College
Master of Science, Human Resources Management
Bardess Group February 2010 - Present
Millennium Teleservices October 2006 - February 2010
Millennium Teleservices January 2003 - October 2006
CDG Management, LLC January 2000 - January 2003
CDG Management, LLC January 1998 - January 2000
CDG Management, LLC December 1996 - January 1998
Time Warner Cable 1989 - 1993
Skills
Microsoft SQL Server, Project Management, Business Process..., Program Management, Business Process Design, CRM, Visio, Marketing, Oracle, Access, PL/SQL, RUP, Software Development, ASP, Gap Analysis
Education
DeVry University 1994 — 1996
AS, Computer Science
Saint John's University 1985 — 1989
Liberal Arts
Xerox Benefits Management March 2014 - Present
Leaders in Customer Service Call Center Management in the Greater Philadelphia Area 2012 - Present
Consultant 2011 - 2014
GSI Commerce 2010 - 2010
Airmed Biotech (formally Sun Biomedical) April 2008 - 2010
AnswerNet 2006 - 2008
The Tax Authority dba Jackson Hewitt Tax Service July 2002 - April 2006
Telespectrum Worldwide 2002 - 2003
Millennium Teleservices 1998 - 2002
TCIM Services 1997 - 1998
Skills
Call Center, Customer Relations, Marketing Strategy, Account Management, Sales Management, Customer Service, Quality Assurance, Customer Retention, Billing, Outbound, Customer Satisfaction, Vendor Management, Inbound, Telemarketing, Client Services, Workforce Management, BPO, Contact Center..., Key Performance..., Appointment Generation, Inbound Marketing, Call Centers, Management, Customer Experience, Operations Management, Training, Leadership, Outsourcing, New Business Development, Sales, Sales Process, Lead Generation, Team Building, Telecommunications, CRM, Invoicing, Sales Operations, Time Management, Interviews, Project Management, Direct Marketing, Program Management, Cross-functional Team..., Marketing, Networking, Direct Sales
Education
Syracuse University - Martin J. Whitman School of Management 1975 — 1976
MBA, Marketing
University of Toledo 1971 — 1975
BBA, Marketing
Jamesville Dewitt HS 1967 — 1971
Old Republic Title Company April 2013 - Present
Robert Half Technology September 2013 - April 2014
Nerds On Call Computer Repair February 2013 - September 2013
GameStop July 2011 - May 2013
Marshall Medical Center October 2012 - January 2013
Millennium Teleservices September 2006 - January 2008
GameStop March 2006 - September 2006
Self-Employed January 2004 - August 2006
Self-Employed January 2004 - August 2006
Skills
Hardware, Troubleshooting, Computer Hardware, Management, Microsoft Office, Operating Systems, Technical Support, Windows XP, Software, Customer Satisfaction, Software Installation, Active Directory, Command line, Microsoft Office Suite, Routing concepts, Network security, Windows 7, Microsoft Server, Printers, Network Administration, Wireless Networking, Help Desk Support
Education
Heald College-Roseville 2010 — 2013
Associate of Arts and Sciences (AAS), Information Technology - Network Security
Heald College-Roseville 2010 — 2013
Associate of Arts and Sciences (AAS), Information Technology - Networking Administration
Bank of America April 2010 - Present
Bank of America (Consultant) November 2009 - April 2010
Millennium Teleservices July 1997 - November 2009
Skills
Data Warehousing
Education
Thapar Institute of Engineering and Technology 1990 — 1993
Sacred Heart Convent School 1979 — 1985
Millennium Teleservices August 2008 - Present
UniServ Advertising January 2007 - November 2008
Vonage January 2005 - January 2007
Education
Rutgers University-New Brunswick 2000 — 2004
BA, Philosophy
PCG Digital Marketing February 2010 - Present
PCG Digital Marketing February 2010 - March 2012
Millennium Teleservices June 1998 - January 2010
Skills
Account Management, SEM, SEO, Digital Marketing, Google Analytics, PPC, Marketing Strategy, Social Media Marketing, Microsoft Office, Digital Media, Digital Strategy, B2B, Email Marketing, Online Advertising, Analytics, Online Marketing, Facebook, Mobile Marketing, New Business Development, Market Research, Marketing Communications, Strategy, Market Planning, Google Adwords, Project Management, Marketing, Online Reputation..., Lead Generation, Direct Marketing, E-commerce, Web Marketing, Advertising, WordPress, Management, Website Development, Social Media, YouTube, Sales Management, Web Analytics, Social Networking, Competitive Analysis, Link Building, SMO, Content Strategy, Search Advertising, CRM, Brand Development, SEO copywriting, Web Project Management, Blogging
Education
Brookdale Community College 1995 — 1998
APPLIED SCIENCE PARALEGAL
CDG Management January 2006 - December 2009
Millennium Teleservices 1995 - 2009
CDG Management January 2004 - December 2006
CDG Management January 1999 - December 2004
Education
University of Michigan 1986 — 1990
Political Science
Tyler Medical Supplies Inc May 2014 - Present
JAK Productions January 2011 - September 2013
xentel. inc 2005 - 2010
Millennium Teleservices 2004 - 2005
Hoosier Tax Accounts 2004 - 2004
Preffered Community Services 2003 - 2004
Trans Western Publishing Company 2003 - 2003
Aegis Communications 2001 - 2002
ITC/ Influent Inc/ PCCW Teleservices 2000 - 2001
Omaha Steaks 1999 - 2000
Skills
Oral & Written..., Curriculum Design, Account Management, Customer Service, Strongly self-motivated, Keen Listener, Outstanding..., Interpersonal Skill, Building Effective..., Work in A Fast Paced..., Microsoft Office, Microsoft Excel, Highly responsible, P&L Responsibility, Accurate Record Keeping, Analyze Information, Long-term Customer..., Customer Retention, Outbound Training, Outbound Marketing, Inbound Marketing, Sales Operations, Training, Instructor-led Training, Presentation Development, Written & Oral..., Persuasive Presentation..., Fundraising
Education
Southeast Community College 1992 — 1994
Associate's degree, Business/Corporate Communications, 3.57 GPA
Southeast Community College
Associate's degree, Business/Corporate Communications