Aegis Communications
Description
Address: 104 Pheasant Run # 105, Newtown, PA 18940, USA Phone: +1 215-504-1275Place name: Category: : : : : Hours: : : Website: Website: http://www.aegiscomm.com/ Category: Publisher Suggest an editUnable to add this file. Please check that it is a valid photo. Unable to add this file. Please check that it is a valid photo. · Own this business?Add missing informationAdd business hours Unable to add this file. Please check that it is a valid photo. Questions & answers Ask a questionBe the first to ask a question Add a photoThank you for sharing!Your photo will be posted publicly on Google.Contribute MoreFinishedUpload public photos of Aegis Communications Posting publicly on the Web Write a review Reviews Be the first to review
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Aegis Communications Employees
Employee
Years
Job
Industry
James Crabb James Crabb's Aegis Communications Experience 2006 - 2012
Job Direct Support Professional at AIRESLLC
Industry Telecommunications
Experience
AIRES-LLC September 2013 - Present
Freelance Graphic Design/Illustration July 2005 - 2014
Aegis Communications 2006 - 2012
Cochise College July 2005 - July 2006
Skills
Teleservices, Interpersonal Skill, Graphic Design, Illustration, Sales, Blogging, Basic Computer Knowledge, Typing, Patience
Education
Buena High School 2001 — 2005
High School Diploma, Culinary Arts, Commercial Art
Cochise College
Certificate of Teleservices
AIRES-LLC September 2013 - Present
Freelance Graphic Design/Illustration July 2005 - 2014
Aegis Communications 2006 - 2012
Cochise College July 2005 - July 2006
Skills
Teleservices, Interpersonal Skill, Graphic Design, Illustration, Sales, Blogging, Basic Computer Knowledge, Typing, Patience
Education
Buena High School 2001 — 2005
High School Diploma, Culinary Arts, Commercial Art
Cochise College
Certificate of Teleservices
Dominique Hopkins Dominique Hopkins's Aegis Communications Experience February 2011 - October 2011
Job Wholesale Professional
Industry Wholesale
Experience
Resource plus 2012 - Present
Castle Megastore Group, Inc. November 2013 - February 2014
Spirit Halloween October 2011 - November 2011
Aegis communications February 2011 - October 2011
The Children's Place October 2007 - October 2010
Skills
Microsoft Excel, Access, Microsoft Word, Cash Register, Janitorial, PowerPoint
Education
Cochise College 2011 — 2013
Associate's degree, Administrative Assistant and Secretarial Science, General
Stadium 2002 — 2006
high school diploma
Resource plus 2012 - Present
Castle Megastore Group, Inc. November 2013 - February 2014
Spirit Halloween October 2011 - November 2011
Aegis communications February 2011 - October 2011
The Children's Place October 2007 - October 2010
Skills
Microsoft Excel, Access, Microsoft Word, Cash Register, Janitorial, PowerPoint
Education
Cochise College 2011 — 2013
Associate's degree, Administrative Assistant and Secretarial Science, General
Stadium 2002 — 2006
high school diploma
Jane Hughes Jane Hughes's Aegis Communications Experience March 2001 - December 2001
Job Experienced Operations and Process Management Leader
Industry Renewables & Environment
Experience
OneRoof Energy, Inc. June 2015 - Present
OneRoof Energy, Inc. July 2014 - Present
PAWS San Diego June 2008 - September 2014
Sharp HealthCare July 2012 - July 2014
Midland Credit Management July 2009 - August 2011
Student Loan Xpress, A CIT Company July 2007 - July 2008
Xpress Loan Servicing, A CIT Company December 2005 - 2007
Education Lending Group, Inc. February 2001 - November 2005
Aegis Communications March 2001 - December 2001
American Express Educational Loans October 1995 - March 2001
Skills
Process Improvement, Operations Management, Cross-functional Team..., Business Optimization, Business Process..., Leadership, Team Building, Call Center, Software Documentation, Call Centers, Business Development, Business Intelligence, Entrepreneurship, Program Management, Management, Budgets, Project Management, Six Sigma, Business Process, Sales, Change Management, Business Strategy, Marketing, CRM, Executive Management, Customer Service, Training, Sales Operations, Start-ups, Vendor Management, Quality Assurance, Strategy, Data Analysis, Analysis, Strategic Planning, Business Analysis, Risk Management, Team Leadership, Time Management, Leadership Development, Coaching
Education
University of California, Irvine - The Paul Merage School of Business 1999 — 2002
MBA, Business Administration, Strategy, Marketing, Information Technology Management
University of Notre Dame 1988 — 1992
BA, Anthropology
St. Patrick's College, Maynooth 1989 — 1990
English, Anthropology
OneRoof Energy, Inc. June 2015 - Present
OneRoof Energy, Inc. July 2014 - Present
PAWS San Diego June 2008 - September 2014
Sharp HealthCare July 2012 - July 2014
Midland Credit Management July 2009 - August 2011
Student Loan Xpress, A CIT Company July 2007 - July 2008
Xpress Loan Servicing, A CIT Company December 2005 - 2007
Education Lending Group, Inc. February 2001 - November 2005
Aegis Communications March 2001 - December 2001
American Express Educational Loans October 1995 - March 2001
Skills
Process Improvement, Operations Management, Cross-functional Team..., Business Optimization, Business Process..., Leadership, Team Building, Call Center, Software Documentation, Call Centers, Business Development, Business Intelligence, Entrepreneurship, Program Management, Management, Budgets, Project Management, Six Sigma, Business Process, Sales, Change Management, Business Strategy, Marketing, CRM, Executive Management, Customer Service, Training, Sales Operations, Start-ups, Vendor Management, Quality Assurance, Strategy, Data Analysis, Analysis, Strategic Planning, Business Analysis, Risk Management, Team Leadership, Time Management, Leadership Development, Coaching
Education
University of California, Irvine - The Paul Merage School of Business 1999 — 2002
MBA, Business Administration, Strategy, Marketing, Information Technology Management
University of Notre Dame 1988 — 1992
BA, Anthropology
St. Patrick's College, Maynooth 1989 — 1990
English, Anthropology
Sally Stephens Sally Stephens's Aegis Communications Experience June 2010 - July 2011
Job Payment Collection Specialist III at Sprint
Industry Higher Education
Experience
Sprint May 2013 - April 2014
Blackboard July 2011 - September 2012
Aegis Communications June 2010 - July 2011
Sallie Mae August 1998 - June 2010
Skills
Managing High..., Client Relationship..., Performance Analysis, Recruiting and Hiring..., Cost Reduction..., Call Center Operations, Dialer Strategies, Call Center, CRM, Hiring Personnel, Strategies, Dialers, Recruiting, Customer Satisfaction, High Performance Teams, Customer Experience, Training, Employee Training, Team Building, Leadership, Operations Management, Vendor Management, Workforce Management, BPO, Process Improvement, Performance Management, Customer Retention, Call Centers
Education
University of Phoenix
Master's, Management
Tarleton State University
Bachelor, Business Administration with Human Resource Management
Central Texas College
Associates, Business Administration
Sprint May 2013 - April 2014
Blackboard July 2011 - September 2012
Aegis Communications June 2010 - July 2011
Sallie Mae August 1998 - June 2010
Skills
Managing High..., Client Relationship..., Performance Analysis, Recruiting and Hiring..., Cost Reduction..., Call Center Operations, Dialer Strategies, Call Center, CRM, Hiring Personnel, Strategies, Dialers, Recruiting, Customer Satisfaction, High Performance Teams, Customer Experience, Training, Employee Training, Team Building, Leadership, Operations Management, Vendor Management, Workforce Management, BPO, Process Improvement, Performance Management, Customer Retention, Call Centers
Education
University of Phoenix
Master's, Management
Tarleton State University
Bachelor, Business Administration with Human Resource Management
Central Texas College
Associates, Business Administration
Kristi Schmidlap , SPHR, GBA Kristi Schmidlap , SPHR, GBA's Aegis Communications Experience December 1997 - April 1999
Job Director of Human Resources at Smurfit Kappa Orange County
Industry Human Resources
Experience
Smurfit Kappa May 2005 - Present
Structure Tone April 2004 - April 2005
Temple-Inland May 2000 - January 2004
Gaylord Container 2000 - 2004
TransPerfect Translations April 1999 - April 2000
Aegis Communications December 1997 - April 1999
First Choice Staffing September 1996 - December 1997
Allstate Insurance October 1995 - September 1996
Skills
Employee Relations, HRIS, Benefits Design, Performance Management, Personnel Recruiting, Benefits Administration, Succession Planning, Employee Benefits, Human Resources, Personnel Selection, Labor Relations, Employment Law, Personnel Management, Recruiting, Organizational..., Applicant Tracking..., SPHR, Temporary Placement, Training, Payroll, Employee Handbooks, FMLA, New Hire Orientations, Union Avoidance, ADP Payroll, Deferred Compensation, Affirmative Action, Workforce Planning, Background Checks, Grievances, HR Policies, Onboarding, Policy, College Recruiting, Compensation & Benefit, Union, Management, Talent Management, Hiring, Employee Engagement, Talent Acquisition, Interviews, Employee Training, Sourcing, HR Consulting, Strategic HR, Executive Search, Organizational Design, EEO, Job Descriptions
Education
Abilene Christian University 1991 — 1995
BBA, Human Resources Management
Smurfit Kappa May 2005 - Present
Structure Tone April 2004 - April 2005
Temple-Inland May 2000 - January 2004
Gaylord Container 2000 - 2004
TransPerfect Translations April 1999 - April 2000
Aegis Communications December 1997 - April 1999
First Choice Staffing September 1996 - December 1997
Allstate Insurance October 1995 - September 1996
Skills
Employee Relations, HRIS, Benefits Design, Performance Management, Personnel Recruiting, Benefits Administration, Succession Planning, Employee Benefits, Human Resources, Personnel Selection, Labor Relations, Employment Law, Personnel Management, Recruiting, Organizational..., Applicant Tracking..., SPHR, Temporary Placement, Training, Payroll, Employee Handbooks, FMLA, New Hire Orientations, Union Avoidance, ADP Payroll, Deferred Compensation, Affirmative Action, Workforce Planning, Background Checks, Grievances, HR Policies, Onboarding, Policy, College Recruiting, Compensation & Benefit, Union, Management, Talent Management, Hiring, Employee Engagement, Talent Acquisition, Interviews, Employee Training, Sourcing, HR Consulting, Strategic HR, Executive Search, Organizational Design, EEO, Job Descriptions
Education
Abilene Christian University 1991 — 1995
BBA, Human Resources Management
Dmitriy Rybkin Dmitriy Rybkin's Aegis Communications Experience August 2011 - August 2012
Job ♛C:\> Consulting Engineer at CDW
Industry Information Technology and Services
Experience
CDW August 2012 - Present
Aegis Communications August 2011 - August 2012
Applied Global Technologies September 2010 - July 2011
The Central Bank of the Russian Federation January 2006 - August 2010
Skills
Telecommunications, VoIP, Sales Management, Direct Sales, Network Engineering, Strategic Planning, CCNA, CCNA Voice, Consulting, Information Technology, Cisco Technologies, Result Oriented, Leadership, Problem Solving, Customer Service, ISO, IT Operations, Analytics, Russian, Coordination, Visio, Healthcare Information..., Switches, Networking, Cisco Call Manager, Network Design, Network Administration, Routers
Education
Tyumen State Oil and Gas University 2004 — 2009
Bachelor of Engineering (B.E.), Management Information Systems, General, 4
Cambridge Business Institute NYC
CDW August 2012 - Present
Aegis Communications August 2011 - August 2012
Applied Global Technologies September 2010 - July 2011
The Central Bank of the Russian Federation January 2006 - August 2010
Skills
Telecommunications, VoIP, Sales Management, Direct Sales, Network Engineering, Strategic Planning, CCNA, CCNA Voice, Consulting, Information Technology, Cisco Technologies, Result Oriented, Leadership, Problem Solving, Customer Service, ISO, IT Operations, Analytics, Russian, Coordination, Visio, Healthcare Information..., Switches, Networking, Cisco Call Manager, Network Design, Network Administration, Routers
Education
Tyumen State Oil and Gas University 2004 — 2009
Bachelor of Engineering (B.E.), Management Information Systems, General, 4
Cambridge Business Institute NYC
Ninor McCoy Ninor McCoy's Aegis Communications Experience January 2014 - Present
Job American Express
Industry Outsourcing/Offshoring
Experience
Aegis Communications January 2014 - Present
Walgreens 2013 - Present
Walgreens July 2012 - Present
Skills
BPO, Call Centers, Workforce Management, Service Delivery, Outsourcing, Contact Centers, Sla, Transition Management, Customer Experience, Vendor Management, Team Management, Customer Satisfaction, MIS, Offshoring, Performance Management, Business Process..., CRM, Customer Service, Customer Retention
Education
Central Texas College
Sanford-Brown College-Jacksonville Florida
Aegis Communications January 2014 - Present
Walgreens 2013 - Present
Walgreens July 2012 - Present
Skills
BPO, Call Centers, Workforce Management, Service Delivery, Outsourcing, Contact Centers, Sla, Transition Management, Customer Experience, Vendor Management, Team Management, Customer Satisfaction, MIS, Offshoring, Performance Management, Business Process..., CRM, Customer Service, Customer Retention
Education
Central Texas College
Sanford-Brown College-Jacksonville Florida
Akwete Briggs Akwete Briggs's Aegis Communications Experience May 2008 - January 2010
Job Quality Control at Trend Micro
Industry Computer Software
Experience
Trend Micro March 2010 - Present
Trend Micro Inc March 2010 - Present
Aegis Communications Group September 2009 - January 2010
Aegis Communications May 2008 - January 2010
TXU Energy August 2008 - September 2009
TXU Energy July 2008 - September 2008
TXU Energy May 2007 - July 2008
BellSouth/Comcast/TXU Energy May 2006 - May 2007
Skills
Data Entry, Quality Assurance, Quality Auditing, Typing, Customer Service, Cross-functional Team..., Teamwork, Batch Records, Analysis, Budgets, Microsoft Excel, PowerPoint, Research, Sales
Education
Cedar Valley College 2011 — 2015
In progress, General Studies
Istrouma Senior High School 1993 — 1997
Diploma, General Studies
Trend Micro March 2010 - Present
Trend Micro Inc March 2010 - Present
Aegis Communications Group September 2009 - January 2010
Aegis Communications May 2008 - January 2010
TXU Energy August 2008 - September 2009
TXU Energy July 2008 - September 2008
TXU Energy May 2007 - July 2008
BellSouth/Comcast/TXU Energy May 2006 - May 2007
Skills
Data Entry, Quality Assurance, Quality Auditing, Typing, Customer Service, Cross-functional Team..., Teamwork, Batch Records, Analysis, Budgets, Microsoft Excel, PowerPoint, Research, Sales
Education
Cedar Valley College 2011 — 2015
In progress, General Studies
Istrouma Senior High School 1993 — 1997
Diploma, General Studies
Rachel Perez's Aegis Communications Experience 2000 - 2001
Job Paramedical Examiner at EMSI, ExamOne, Superior Mobile Medics, M.C. Paramedical Services
Industry Health, Wellness and Fitness
Experience
M C Paramedical Services August 2002 - Present
EMSI, ExamOne, Superior Mobile Medics, M.C. Paramedical Services August 2002 - Present
U.C. San Diego 2009 - 2011
Gap Inc. August 2001 - September 2002
Aegis Communications 2000 - 2001
Skills
data management, phlebotomy, Clerical Skills, Bilingual-English/Spanis..., Project Management, Windows 7, Windows Vista, Windows XP Pro, Office Administration, Office 2010, Office Equipment..., Customer Service, OSHA, Universal Precautions, Laboratory Skills, Data Entry, Data Mining, Online Research, Scientific Papers, Resourceful..., People Skills, Retail Sales, Online Retail, Marketing for Small..., Presentations, Typing, SOP authoring, Employee Training, Microsoft Office, Microsoft Word, Data Management, Organizational Design, Phlebotomy, Microsoft Excel, Sales
Education
UCSD 2007 — 2011
Biology/Biological Sciences, General
College of the Sequoias 2004 — 2006
Associate of Science (AS), Biology/Biological Sciences, General
M C Paramedical Services August 2002 - Present
EMSI, ExamOne, Superior Mobile Medics, M.C. Paramedical Services August 2002 - Present
U.C. San Diego 2009 - 2011
Gap Inc. August 2001 - September 2002
Aegis Communications 2000 - 2001
Skills
data management, phlebotomy, Clerical Skills, Bilingual-English/Spanis..., Project Management, Windows 7, Windows Vista, Windows XP Pro, Office Administration, Office 2010, Office Equipment..., Customer Service, OSHA, Universal Precautions, Laboratory Skills, Data Entry, Data Mining, Online Research, Scientific Papers, Resourceful..., People Skills, Retail Sales, Online Retail, Marketing for Small..., Presentations, Typing, SOP authoring, Employee Training, Microsoft Office, Microsoft Word, Data Management, Organizational Design, Phlebotomy, Microsoft Excel, Sales
Education
UCSD 2007 — 2011
Biology/Biological Sciences, General
College of the Sequoias 2004 — 2006
Associate of Science (AS), Biology/Biological Sciences, General
Marty Kusmierski Marty Kusmierski's Aegis Communications Experience August 2010 - October 2010
Job Creative Head
Industry Professional Training & Coaching
Experience
home May 2012 - Present
Aegis Communications August 2010 - October 2010
Self employed September 2007 - January 2008
Tuesday Morning 2005 - 2007
Travelocity 2002 - 2005
American Airlines 1993 - 2002
Skills
Email Marketing, Newsletters, HTML, Curriculum Development, Instructional Manuals, Online Advertising
Education
Arizona State University
BA, Education, Art
home May 2012 - Present
Aegis Communications August 2010 - October 2010
Self employed September 2007 - January 2008
Tuesday Morning 2005 - 2007
Travelocity 2002 - 2005
American Airlines 1993 - 2002
Skills
Email Marketing, Newsletters, HTML, Curriculum Development, Instructional Manuals, Online Advertising
Education
Arizona State University
BA, Education, Art
Allana Sverbil's Aegis Communications Experience December 2014 - Present
Job Data Administrator at AEGIS Communications
Industry Marketing and Advertising
Experience
AEGIS Communications December 2014 - Present
Kellogg Company April 2014 - August 2014
Comcast June 2013 - November 2013
EXPRESS April 2013 - June 2013
Drexel University's LeBow College of Business October 2012 - June 2013
Gap Inc./Old Navy February 2013 - April 2013
TJ Maxx August 2012 - January 2013
Skills
Time Management, Microsoft Word, PowerPoint, Microsoft Office, Outlook, Analytics, Teamwork, Public Relations, Leadership, Data Analysis, Marketing Analytics, Marketing, Nielsen Nitro, Multilingual, Multi Tasking, JDA, Photoshop, Customer Service, Cashiering
Education
Drexel University 2012 — 2014
Bachelor's Degree, Major in Marketing, Minor in Communications, Cumulative GPA: 3.62
Bucks County Community College 2010 — 2011
Liberal Arts and Sciences, General Studies and Humanities, Cumulative GPA: 4.0
AEGIS Communications December 2014 - Present
Kellogg Company April 2014 - August 2014
Comcast June 2013 - November 2013
EXPRESS April 2013 - June 2013
Drexel University's LeBow College of Business October 2012 - June 2013
Gap Inc./Old Navy February 2013 - April 2013
TJ Maxx August 2012 - January 2013
Skills
Time Management, Microsoft Word, PowerPoint, Microsoft Office, Outlook, Analytics, Teamwork, Public Relations, Leadership, Data Analysis, Marketing Analytics, Marketing, Nielsen Nitro, Multilingual, Multi Tasking, JDA, Photoshop, Customer Service, Cashiering
Education
Drexel University 2012 — 2014
Bachelor's Degree, Major in Marketing, Minor in Communications, Cumulative GPA: 3.62
Bucks County Community College 2010 — 2011
Liberal Arts and Sciences, General Studies and Humanities, Cumulative GPA: 4.0
JAY FULD JAY FULD's Aegis Communications Experience 2008 - 2008
Job Security at The Watering HoleSebring & CowboysOkee
Industry Consumer Services
Experience
Dad's Pest Control March 2011 - Present
SOUTH FLORIDA HOME SERVICES July 2010 - March 2011
PGA Residential Cleaning June 2002 - July 2010
SOUTH FLORIDA HOME SERVICES 2008 - 2010
Aegis Communications 2008 - 2008
pga national resort & spa 1998 - 2005
UNCLE'S STEREO June 1984 - March 1996
Skills
Advertising, Online Advertising, Marketing Strategy, Marketing Communications, Sales, Web Development, Fundraising, Public Speaking, Management, Social Media, HTML
Education
Adelphi University 1983 — 1986
University of Bridgeport 1982 — 1986
MIDWOOD HIGH SCHOOL 1979 — 1982
YES, BUSINESS MARKETING & ADM.
Dad's Pest Control March 2011 - Present
SOUTH FLORIDA HOME SERVICES July 2010 - March 2011
PGA Residential Cleaning June 2002 - July 2010
SOUTH FLORIDA HOME SERVICES 2008 - 2010
Aegis Communications 2008 - 2008
pga national resort & spa 1998 - 2005
UNCLE'S STEREO June 1984 - March 1996
Skills
Advertising, Online Advertising, Marketing Strategy, Marketing Communications, Sales, Web Development, Fundraising, Public Speaking, Management, Social Media, HTML
Education
Adelphi University 1983 — 1986
University of Bridgeport 1982 — 1986
MIDWOOD HIGH SCHOOL 1979 — 1982
YES, BUSINESS MARKETING & ADM.
Brystal McCloud's Aegis Communications Experience April 1999 - August 2000
Job Hard Worker and Current Accounting Student
Industry Financial Services
Experience
No Company January 2015 - Present
Teleperformance May 2014 - January 2015
No Company April 2013 - September 2013
Jackson Hewitt Tax Service Inc. December 2012 - March 2013
Jackson Hewitt October 2011 - April 2012
N/A - Homemaker February 2003 - October 2011
Benjamin Supply June 2001 - February 2003
Aegis Communications April 1999 - August 2000
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Windows Vista, Windows Server, Customer Service, Office Management, Office Administration, Front Office, Office Equipment, Typing, Data Entry, Tax Preparation, Tax Returns, Mathematics, Computers, Accounts Payable, Accounts Receivable, Cash Register, Training, Bookkeeping, Filing, Tax, Invoicing, Spreadsheets, Telephone Skills, Payroll, Access, Account Reconciliation
Education
University of Phoenix 2013 — 2015
Associate's Degree, Accounting, 3.5
Cochise College 1996 — 2008
N/A, General Education Credits, 3.0
PPEP TEC 1994 — 1997
High School Diploma, General
No Company January 2015 - Present
Teleperformance May 2014 - January 2015
No Company April 2013 - September 2013
Jackson Hewitt Tax Service Inc. December 2012 - March 2013
Jackson Hewitt October 2011 - April 2012
N/A - Homemaker February 2003 - October 2011
Benjamin Supply June 2001 - February 2003
Aegis Communications April 1999 - August 2000
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Windows Vista, Windows Server, Customer Service, Office Management, Office Administration, Front Office, Office Equipment, Typing, Data Entry, Tax Preparation, Tax Returns, Mathematics, Computers, Accounts Payable, Accounts Receivable, Cash Register, Training, Bookkeeping, Filing, Tax, Invoicing, Spreadsheets, Telephone Skills, Payroll, Access, Account Reconciliation
Education
University of Phoenix 2013 — 2015
Associate's Degree, Accounting, 3.5
Cochise College 1996 — 2008
N/A, General Education Credits, 3.0
PPEP TEC 1994 — 1997
High School Diploma, General
Itos Zialcita Itos Zialcita's Aegis Communications Experience September 2013 - September 2014
Job Account Manager at Yardi
Industry Information Technology and Services
Experience
Yardi July 2015 - Present
Teleperformance, USA September 2014 - June 2015
Aegis Communications September 2013 - September 2014
Aegis Communications May 2010 - August 2013
Aegis PeopleSupport Inc. September 2008 - April 2010
PeopleSupport June 2006 - September 2008
Skills
BPO, Management, Workforce Management, COPC, Outsourcing, Call Center, Service Delivery, Call Centers, Leadership, Customer Satisfaction, Contact Centers, Customer Experience, Transition Management, Performance Management, Offshoring, Vendor Management, Sla, Call Center Development, Inbound Marketing, CRM, Operations Management, Process Excellence, Business Process..., Team Management, IEX, Employee Engagement, Contact Center..., Customer Retention, Soft Skills
Education
De La Salle University 1994 — 1998
BSBA-Marketing
Yardi July 2015 - Present
Teleperformance, USA September 2014 - June 2015
Aegis Communications September 2013 - September 2014
Aegis Communications May 2010 - August 2013
Aegis PeopleSupport Inc. September 2008 - April 2010
PeopleSupport June 2006 - September 2008
Skills
BPO, Management, Workforce Management, COPC, Outsourcing, Call Center, Service Delivery, Call Centers, Leadership, Customer Satisfaction, Contact Centers, Customer Experience, Transition Management, Performance Management, Offshoring, Vendor Management, Sla, Call Center Development, Inbound Marketing, CRM, Operations Management, Process Excellence, Business Process..., Team Management, IEX, Employee Engagement, Contact Center..., Customer Retention, Soft Skills
Education
De La Salle University 1994 — 1998
BSBA-Marketing
Courtney Cox Courtney Cox's Aegis Communications Experience 2008 - 2009
Job Corporate Recruiter at CROSSMARK
Industry Consumer Goods
Experience
CROSSMARK August 2014 - Present
CROSSMARK May 2014 - Present
BCBGeneration September 2012 - May 2013
Aegis Communications 2008 - 2009
AppleOne Employment Services 2006 - 2008
Skills
Customer Service, Medicare Part D, Medicare Prescription..., Data Entry, Organizational..., Recruiting, Sourcing, Cold Calling, Sales, Retail Sales, Visual Merchandising, Collections, Microsoft Excel, Microsoft Word, Outlook, Learn New Software...
Education
Lewisville High School 2001 — 2005
Eastfield College
Continuing Student, 3.25 GPA
CROSSMARK August 2014 - Present
CROSSMARK May 2014 - Present
BCBGeneration September 2012 - May 2013
Aegis Communications 2008 - 2009
AppleOne Employment Services 2006 - 2008
Skills
Customer Service, Medicare Part D, Medicare Prescription..., Data Entry, Organizational..., Recruiting, Sourcing, Cold Calling, Sales, Retail Sales, Visual Merchandising, Collections, Microsoft Excel, Microsoft Word, Outlook, Learn New Software...
Education
Lewisville High School 2001 — 2005
Eastfield College
Continuing Student, 3.25 GPA
Kelli Howard Kelli Howard's Aegis Communications Experience May 2011 - November 2011
Job Human Resources
Industry Human Resources
Experience
Ridge Care Maintenance CoordinatorJWC Property ManagementMay 2012 - December 2012
Aegis Communications May 2011 - November 2011
Skills
BPO, Workforce Management, Customer Experience, Customer Satisfaction, Service Delivery, Sla, Customer Service, Technical Support, IEX, Customer Retention, Inbound Marketing, Outsourcing, Transition Management, Team Management, Performance Management
Education
Davidson County Community College 2014 — 2014
Human Resources Management and Services
Davidson County Community College 2006 — 2006
EMT-B
North Davidson Senior High 1998 — 2002
Diploma
Ridge Care Maintenance CoordinatorJWC Property ManagementMay 2012 - December 2012
Aegis Communications May 2011 - November 2011
Skills
BPO, Workforce Management, Customer Experience, Customer Satisfaction, Service Delivery, Sla, Customer Service, Technical Support, IEX, Customer Retention, Inbound Marketing, Outsourcing, Transition Management, Team Management, Performance Management
Education
Davidson County Community College 2014 — 2014
Human Resources Management and Services
Davidson County Community College 2006 — 2006
EMT-B
North Davidson Senior High 1998 — 2002
Diploma
Clinton Gray's Aegis Communications Experience October 2012 - January 2013
Job Sterilization Technician at Advanced Dentistry, LLC
Industry Health, Wellness and Fitness
Experience
Advanced Dentistry July 2015 - Present
Missouri Department of Natural Resources March 2013 - Present
The Bi-State Develpment Agency dba Metro April 2013 - October 2014
Target November 2013 - January 2014
Aegis Communications October 2012 - January 2013
Olive Garden Italian Restaurant March 2012 - October 2012
Skills
Piano Playing, Piano Repair, Customer Service, Interpersonal Skill, Food & Beverage, Hospitality Industry, Reliability, Honesty, Adaptable to Changes, Piano Tuning
Education
Cochise College 2013 — 2014
Buena High School 2008 — 2012
High School Diploma
Advanced Dentistry July 2015 - Present
Missouri Department of Natural Resources March 2013 - Present
The Bi-State Develpment Agency dba Metro April 2013 - October 2014
Target November 2013 - January 2014
Aegis Communications October 2012 - January 2013
Olive Garden Italian Restaurant March 2012 - October 2012
Skills
Piano Playing, Piano Repair, Customer Service, Interpersonal Skill, Food & Beverage, Hospitality Industry, Reliability, Honesty, Adaptable to Changes, Piano Tuning
Education
Cochise College 2013 — 2014
Buena High School 2008 — 2012
High School Diploma
Brandon L. Collier's Aegis Communications Experience August 2007 - December 2007
Job Brand Consultant
Industry Marketing and Advertising
Experience
Essilor of America January 2012 - Present
Brandon Collier April 2004 - Present
Mail Centers Plus August 2008 - January 2012
Aegis Communications August 2007 - December 2007
Skills
Social Media Marketing, Advertising, Web Design, Microsoft Office, Graphic Design, Illustration, Illustrator
Education
University of Houston 2001 — 2004
BBA, Marketing
Brookhaven Community College 2010 — 2012
AAS, Communication Design
Talented & Gifted Magnet High School 1995 — 1999
Distinguished Diploma, Yvonne Ewell Townview Magnet Center
Essilor of America January 2012 - Present
Brandon Collier April 2004 - Present
Mail Centers Plus August 2008 - January 2012
Aegis Communications August 2007 - December 2007
Skills
Social Media Marketing, Advertising, Web Design, Microsoft Office, Graphic Design, Illustration, Illustrator
Education
University of Houston 2001 — 2004
BBA, Marketing
Brookhaven Community College 2010 — 2012
AAS, Communication Design
Talented & Gifted Magnet High School 1995 — 1999
Distinguished Diploma, Yvonne Ewell Townview Magnet Center
Mailto:Laura Kuykendall Mailto:Laura Kuykendall's Aegis Communications Experience May 1996 - April 2004
Job Senior Business Advisor at Generational Equity, LLC.
Industry Insurance
Experience
RJR Insurance Services Inc October 2013 - Present
Rodney D Young Insurance Agcy October 2014 - Present
Generational Equity, LLC. October 2013 - May 2014
Timewise / Landmark Industries January 2013 - October 2013
Integrity Group Financial April 2006 - August 2012
Integrity Group Financial Services March 2006 - August 2012
Recovery Coach Academy 2010 - 2011
Aegis Communications May 1996 - April 2004
Sears October 2000 - November 2001
Skills
Email, Internet, Peripherals, PowerPoint, Microsoft Excel, Microsoft Word, Recruiting, Microsoft Office, Coaching, Management, Lotus Notes, Conflict Resolution, Customer Service, Community Outreach, Time Management, Leadership Development, Leadership, Software Documentation, Training, Payroll, Call Centers
Education
Eastfield College 2015 — 2017
Associate of Arts and Sciences (A.A.S.), Substance Abuse/Addiction Counseling
El Centro College 2013 — 2016
Current Student, Associates in Arts, 2.80
RJR Insurance Services Inc October 2013 - Present
Rodney D Young Insurance Agcy October 2014 - Present
Generational Equity, LLC. October 2013 - May 2014
Timewise / Landmark Industries January 2013 - October 2013
Integrity Group Financial April 2006 - August 2012
Integrity Group Financial Services March 2006 - August 2012
Recovery Coach Academy 2010 - 2011
Aegis Communications May 1996 - April 2004
Sears October 2000 - November 2001
Skills
Email, Internet, Peripherals, PowerPoint, Microsoft Excel, Microsoft Word, Recruiting, Microsoft Office, Coaching, Management, Lotus Notes, Conflict Resolution, Customer Service, Community Outreach, Time Management, Leadership Development, Leadership, Software Documentation, Training, Payroll, Call Centers
Education
Eastfield College 2015 — 2017
Associate of Arts and Sciences (A.A.S.), Substance Abuse/Addiction Counseling
El Centro College 2013 — 2016
Current Student, Associates in Arts, 2.80
Traci Slagle Traci Slagle's Aegis Communications Experience October 2008 - September 2009
Job Administratitive Assistant / Accounting Clerk
Industry Accounting
Experience
Meijer 2012 - 2013
Pep Boys May 2010 - July 2010
Aegis Communications October 2008 - September 2009
Soleil Management February 2008 - July 2008
Sphero Trading August 2007 - January 2008
United States Air Force June 1998 - November 2002
Skills
Microsoft Office, Accounts Payable, Accounts Receivable, Customer Service, Multi-line Phone, Data Entry, Account Reconciliation, Purchase Orders, Organization
Education
High Tech Institute 2005 — 2007
Diploma, Surgical Technology/Technologist
Community College of the US Air Force 1999 — 2002
Associate's degree, Criminal Justice/Police Science
Meijer 2012 - 2013
Pep Boys May 2010 - July 2010
Aegis Communications October 2008 - September 2009
Soleil Management February 2008 - July 2008
Sphero Trading August 2007 - January 2008
United States Air Force June 1998 - November 2002
Skills
Microsoft Office, Accounts Payable, Accounts Receivable, Customer Service, Multi-line Phone, Data Entry, Account Reconciliation, Purchase Orders, Organization
Education
High Tech Institute 2005 — 2007
Diploma, Surgical Technology/Technologist
Community College of the US Air Force 1999 — 2002
Associate's degree, Criminal Justice/Police Science
MIGUEL FRAUSTO MIGUEL FRAUSTO's Aegis Communications Experience August 2012 - April 2013
Job Licensed Sales Agent at BroadPath Healthcare Solutions
Industry Insurance
Experience
BroadPath Healthcare Solutions September 2014 - Present
Self-employed July 2010 - Present
BroadPath Healthcare Solutions August 2013 - April 2014
Aegis Communications August 2012 - April 2013
Aegis Communicatons July 2012 - April 2013
Novo 1 : Fort Worth Texas 2011 - 2012
Mouser Electronics 2006 - 2010
Skills
Medicare, Insurance, Term Life Insurance, Life Insurance, Health Insurance, Online Enrollment, Universal Life, Whole Life, Medicare Part D, Call Centers, Claim, Healthcare, Employee Benefits, Medicaid, Member Relations, HMO, Long-term Care, Customer Service, Training, Team Building
Education
Eastfield College
Associate of Arts and Sciences (AAS), Communication, General
University of Wisconsin-Milwaukee
BroadPath Healthcare Solutions September 2014 - Present
Self-employed July 2010 - Present
BroadPath Healthcare Solutions August 2013 - April 2014
Aegis Communications August 2012 - April 2013
Aegis Communicatons July 2012 - April 2013
Novo 1 : Fort Worth Texas 2011 - 2012
Mouser Electronics 2006 - 2010
Skills
Medicare, Insurance, Term Life Insurance, Life Insurance, Health Insurance, Online Enrollment, Universal Life, Whole Life, Medicare Part D, Call Centers, Claim, Healthcare, Employee Benefits, Medicaid, Member Relations, HMO, Long-term Care, Customer Service, Training, Team Building
Education
Eastfield College
Associate of Arts and Sciences (AAS), Communication, General
University of Wisconsin-Milwaukee
Stacy McCune's Aegis Communications Experience September 2010 - September 2011
Job Scheduling Analyst/HR Assistant
Industry Consumer Services
Experience
Experian Consumer Direct December 2012 - Present
Aegis Communications September 2010 - September 2011
Walmart 2007 - 2008
Clark College Language and Writing Center 2007 - 2008
Skills
BPO, Call Centers, Workforce Management, Customer Experience, Contact Centers, Customer Retention, Vendor Management, Customer Satisfaction, Call Center Development, Avaya, Quality Assurance, Process Improvement, Operations Management, Capacity Planning, Performance Management, Customer Service, Leadership, Training
Education
University of Arkansas 2015 — 2017
Bachelor's Degree, Human Resources Management/Personnel Administration, General
Clark College 2007 — 2009
Associate of Arts (AA)
Experian Consumer Direct December 2012 - Present
Aegis Communications September 2010 - September 2011
Walmart 2007 - 2008
Clark College Language and Writing Center 2007 - 2008
Skills
BPO, Call Centers, Workforce Management, Customer Experience, Contact Centers, Customer Retention, Vendor Management, Customer Satisfaction, Call Center Development, Avaya, Quality Assurance, Process Improvement, Operations Management, Capacity Planning, Performance Management, Customer Service, Leadership, Training
Education
University of Arkansas 2015 — 2017
Bachelor's Degree, Human Resources Management/Personnel Administration, General
Clark College 2007 — 2009
Associate of Arts (AA)
Zakariya Abdul-Aleem Zakariya Abdul-Aleem's Aegis Communications Experience August 2003 - September 2006
Job Customer Service Manager at The Shubert Organization
Industry Entertainment
Experience
The Shubert Organization September 2006 - Present
Shubert Organization September 2006 - Present
Aegis Communications August 2003 - September 2006
Aegis August 2003 - September 2006
Aegis August 2003 - September 2006
King-TeleServices June 2000 - October 2003
King-TeleServices June 2000 - October 2003
Skills
Strong leadership..., strong communication..., self-motivated, An analyst with twelve..., I am efficient in..., Exceptional ability in..., Strong time management..., Can write and read..., Customer Service, Public Speaking, Leadership, Management, Training, Event Planning, Social Media, Event Management, Facebook, Business Strategy, Strategic Planning, Social Networking, Theatre, Quality Assurance, Music, Social Media Marketing, Entertainment
Education
City University of New York City College 2003 — 2006
Bachelors of Arts, pol. sci
City University of New York City College 2003 — 2006
Bachelors of Arts, pol. sci
City University of New York City College 2003 — 2006
Bachelors of Arts, pol. sci
YORK 2000 — 2004
Bachelors of Arts, Pol. Sci
Jamaica high
Manhattan City College
International Relations
York College/City College
Bachelors of Arts, Political Science
The Shubert Organization September 2006 - Present
Shubert Organization September 2006 - Present
Aegis Communications August 2003 - September 2006
Aegis August 2003 - September 2006
Aegis August 2003 - September 2006
King-TeleServices June 2000 - October 2003
King-TeleServices June 2000 - October 2003
Skills
Strong leadership..., strong communication..., self-motivated, An analyst with twelve..., I am efficient in..., Exceptional ability in..., Strong time management..., Can write and read..., Customer Service, Public Speaking, Leadership, Management, Training, Event Planning, Social Media, Event Management, Facebook, Business Strategy, Strategic Planning, Social Networking, Theatre, Quality Assurance, Music, Social Media Marketing, Entertainment
Education
City University of New York City College 2003 — 2006
Bachelors of Arts, pol. sci
City University of New York City College 2003 — 2006
Bachelors of Arts, pol. sci
City University of New York City College 2003 — 2006
Bachelors of Arts, pol. sci
YORK 2000 — 2004
Bachelors of Arts, Pol. Sci
Jamaica high
Manhattan City College
International Relations
York College/City College
Bachelors of Arts, Political Science
Omar A Edwards Omar A Edwards's Aegis Communications Experience 2006 - 2007
Job Clinical Business Analyst Epic ADT/Prelude/Cadence/Welcome at NYC Health and Hospitals Corporation
Industry Hospital & Health Care
Experience
NYC Health and Hospitals Corporation January 2015 - Present
Medix - Montefiore Medical Center January 2014 - July 2014
Phelps Memorial Hospital March 2013 - January 2014
Lenox Hill Hospital August 2008 - August 2012
Winston Staffing March 2008 - August 2008
Aegis Communications 2006 - 2007
Pacific Bell (SBC) 1998 - 1999
Skills
HIPAA, Medicaid, Medical Coding, Revenue Cycle, Healthcare Management, Hospitals, Epic Systems, Healthcare Industry, Healthcare Information..., Healthcare, EHR, Medical Billing, Customer Service, JCAHO, Medicare, Managed Care, EMR, Supervisory Experience, Hospital Reimbursement, Insurance Verification, Customer Escalation..., Training Facilitation, Financial Counseling, Hiring Employees, Progressive Discipline, Health Insurance, Public Services, Telecommunications..., OSHA, SMS, Government Programs, Meditech
Education
Briarcliffe College 2011 — 2014
Bachelor of Science (BS), Health/Health Care Administration/Management, Currently Enrolled
Bronx High School of Science
NYC Health and Hospitals Corporation January 2015 - Present
Medix - Montefiore Medical Center January 2014 - July 2014
Phelps Memorial Hospital March 2013 - January 2014
Lenox Hill Hospital August 2008 - August 2012
Winston Staffing March 2008 - August 2008
Aegis Communications 2006 - 2007
Pacific Bell (SBC) 1998 - 1999
Skills
HIPAA, Medicaid, Medical Coding, Revenue Cycle, Healthcare Management, Hospitals, Epic Systems, Healthcare Industry, Healthcare Information..., Healthcare, EHR, Medical Billing, Customer Service, JCAHO, Medicare, Managed Care, EMR, Supervisory Experience, Hospital Reimbursement, Insurance Verification, Customer Escalation..., Training Facilitation, Financial Counseling, Hiring Employees, Progressive Discipline, Health Insurance, Public Services, Telecommunications..., OSHA, SMS, Government Programs, Meditech
Education
Briarcliffe College 2011 — 2014
Bachelor of Science (BS), Health/Health Care Administration/Management, Currently Enrolled
Bronx High School of Science
Carla Wooten-Davis,MBA Carla Wooten-Davis,MBA's Aegis Communications Experience May 2000 - October 2000
Job Results Driven Business Professional
Industry Executive Office
Experience
T-Mobile June 2012 - October 2012
T-Mobile USA August 2010 - November 2010
FPL Foods January 2007 - April 2008
Janey & Dixon November 2004 - August 2006
MCI/WorldCom March 2002 - August 2002
Aegis Communications May 2000 - October 2000
Sojurner-Douglass College 1998 - 2000
PAJ Business Staffing/Baltimore Central Booking & Intake Center October 1998 - June 1999
Skills
Administrative..., Office Management, Invoicing, Spreadsheets, Accounts Receivable, Customer Service, Filing, Call Centers, Legal Writing, Negotiation, Interviews, Office Equipment, Outlook, Access, Calendars, Data Entry, Process Improvement, Microsoft Excel, Microsoft Office, Administration, Project Management, Account Reconciliation, Strategic Planning, Community Outreach, Competitive Analysis, Account Management, Purchasing, Legal Research, Human Resources, Managerial Finance, Client Billing, Public Administration, Team Leadership, Executive Support
Education
Capella University 2013 — 2016
Doctor of Philosophy (Ph.D.), Criminal Justice/Safety Studies
Strayer University 2009 — 2012
Master of Business Administration, Public Administration 2011
Sojourner-Douglass College 2004 — 2006
Bachelor of Arts, Human Services/Criminal Justice 2006
T-Mobile June 2012 - October 2012
T-Mobile USA August 2010 - November 2010
FPL Foods January 2007 - April 2008
Janey & Dixon November 2004 - August 2006
MCI/WorldCom March 2002 - August 2002
Aegis Communications May 2000 - October 2000
Sojurner-Douglass College 1998 - 2000
PAJ Business Staffing/Baltimore Central Booking & Intake Center October 1998 - June 1999
Skills
Administrative..., Office Management, Invoicing, Spreadsheets, Accounts Receivable, Customer Service, Filing, Call Centers, Legal Writing, Negotiation, Interviews, Office Equipment, Outlook, Access, Calendars, Data Entry, Process Improvement, Microsoft Excel, Microsoft Office, Administration, Project Management, Account Reconciliation, Strategic Planning, Community Outreach, Competitive Analysis, Account Management, Purchasing, Legal Research, Human Resources, Managerial Finance, Client Billing, Public Administration, Team Leadership, Executive Support
Education
Capella University 2013 — 2016
Doctor of Philosophy (Ph.D.), Criminal Justice/Safety Studies
Strayer University 2009 — 2012
Master of Business Administration, Public Administration 2011
Sojourner-Douglass College 2004 — 2006
Bachelor of Arts, Human Services/Criminal Justice 2006
Michelle McCain Woodard Michelle McCain Woodard's Aegis Communications Experience November 2007 - Present
Job Total Life Changes
Industry Consumer Services
Experience
Total LIfe Changes, LLC January 2014 - Present
Aegis Communications November 2007 - Present
Washington State Prison October 2004 - April 2007
washington State Prison Davisboro,Georgia October 2001 - April 2007
Skills
Microsoft Office, Customer Service, Training, PowerPoint, Microsoft Excel, Data Entry
Education
Everest University-Tampa 2013 — 2015
Master's degree, Criminal Investigations
Augusta Technical College 2001 — 2003
Bachelor's degree, Criminal Justice and Corrections
Total LIfe Changes, LLC January 2014 - Present
Aegis Communications November 2007 - Present
Washington State Prison October 2004 - April 2007
washington State Prison Davisboro,Georgia October 2001 - April 2007
Skills
Microsoft Office, Customer Service, Training, PowerPoint, Microsoft Excel, Data Entry
Education
Everest University-Tampa 2013 — 2015
Master's degree, Criminal Investigations
Augusta Technical College 2001 — 2003
Bachelor's degree, Criminal Justice and Corrections
ZeQuoria Anthony ZeQuoria Anthony's Aegis Communications Experience February 2013 - April 2013
Job Alumni at Kaplan College
Industry Human Resources
Experience
Currently Unemployed May 2013 - Present
Kaplan College April 2012 - May 2013
Aegis Communications February 2013 - April 2013
Chase July 2012 - October 2012
Elwood Staffing Services, Inc. April 2012 - June 2012
OTTO Engineering, Inc. November 2011 - January 2012
Safety Service Systems May 2011 - August 2011
US Army September 2009 - April 2011
US Federal Government May 2009 - September 2009
US Army January 2008 - April 2009
Skills
Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Research, Customer Service, Teamwork, English, Public Speaking, Social Media, Team Leadership, Management Consulting, Data Analysis, HTML
Education
Elgin Community College 2011 — 2013
Columbia College 2009 — 2011
Business Administration and Management, General
Grantham University 2008 — 2009
Business Administration and Management, General, 3.00
Currently Unemployed May 2013 - Present
Kaplan College April 2012 - May 2013
Aegis Communications February 2013 - April 2013
Chase July 2012 - October 2012
Elwood Staffing Services, Inc. April 2012 - June 2012
OTTO Engineering, Inc. November 2011 - January 2012
Safety Service Systems May 2011 - August 2011
US Army September 2009 - April 2011
US Federal Government May 2009 - September 2009
US Army January 2008 - April 2009
Skills
Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Research, Customer Service, Teamwork, English, Public Speaking, Social Media, Team Leadership, Management Consulting, Data Analysis, HTML
Education
Elgin Community College 2011 — 2013
Columbia College 2009 — 2011
Business Administration and Management, General
Grantham University 2008 — 2009
Business Administration and Management, General, 3.00
M Lesher M Lesher's Aegis Communications Experience July 2011 - August 2012
Job Account Specialist at Liberty Medical Supply
Industry Photography
Experience
Liberty Medical Supply August 2012 - Present
Beach Girl D'Zines April 2011 - Present
Aegis Communications July 2011 - August 2012
Wells Fargo Home Mortgage August 2003 - March 2005
Skills
Image Editing, Call Centers, Lightroom, Retail, Portrait Photography, Customer Service, Photoshop, Photography
Education
Art Institute of Pittsburgh 2009 — 2011
Bachelors, Photography
Liberty Medical Supply August 2012 - Present
Beach Girl D'Zines April 2011 - Present
Aegis Communications July 2011 - August 2012
Wells Fargo Home Mortgage August 2003 - March 2005
Skills
Image Editing, Call Centers, Lightroom, Retail, Portrait Photography, Customer Service, Photoshop, Photography
Education
Art Institute of Pittsburgh 2009 — 2011
Bachelors, Photography
Emilie Stachel Emilie Stachel's Aegis Communications Experience August 2012 - March 2013
Job Customer Service Representative at Aegis Communications
Industry Retail
Experience
Aegis Communications August 2012 - March 2013
Target March 2012 - August 2012
Stachel & Associates, P.C., Attorneys at Law May 2006 - September 2011
Aegis Communications August 2010 - January 2011
Skills
Computer Literate, Organizational..., First Aid, Customer Service, Customer Satisfaction, Janitorial Services, Hard Worker, Teachers Aid, Appointment Scheduling
Education
Cochise College 2007 — 2011
In Progress, Elementary Education and Teaching
Buena High School 2003 — 2007
High School Diploma, General Studies
Aegis Communications August 2012 - March 2013
Target March 2012 - August 2012
Stachel & Associates, P.C., Attorneys at Law May 2006 - September 2011
Aegis Communications August 2010 - January 2011
Skills
Computer Literate, Organizational..., First Aid, Customer Service, Customer Satisfaction, Janitorial Services, Hard Worker, Teachers Aid, Appointment Scheduling
Education
Cochise College 2007 — 2011
In Progress, Elementary Education and Teaching
Buena High School 2003 — 2007
High School Diploma, General Studies
Ana Angello Ana Angello's Aegis Communications Experience October 2010 - November 2011
Job Aflac sales agent
Industry Insurance
Experience
Aegis Communications October 2010 - November 2011
Aegis Communications 2010 - 2011
Dr. Adzimah's Office March 2010 - July 2010
Blockbuster Video April 2008 - September 2008
Marshalls September 2007 - December 2007
Johnson Family Residence January 2007 - September 2007
Skills
custmer service skills, computer skills, operating a switch board
Education
Career Quest 2010 — 2010
certificate, medical billing and coding
Kingsborough Community College 2006 — 2006
Adult High School/Secondary Diploma Program
Kingsborough Community College
Obtained GED
Aegis Communications October 2010 - November 2011
Aegis Communications 2010 - 2011
Dr. Adzimah's Office March 2010 - July 2010
Blockbuster Video April 2008 - September 2008
Marshalls September 2007 - December 2007
Johnson Family Residence January 2007 - September 2007
Skills
custmer service skills, computer skills, operating a switch board
Education
Career Quest 2010 — 2010
certificate, medical billing and coding
Kingsborough Community College 2006 — 2006
Adult High School/Secondary Diploma Program
Kingsborough Community College
Obtained GED
Victoria Madrid Victoria Madrid's Aegis Communications Experience June 2009 - March 2010
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
NCO Group Communications September 2011 - Present
DSI Security Services July 2011 - August 2011
Starbucks June 2010 - March 2011
Aegis Communications June 2009 - March 2010
Jack's Family Restaurants February 2008 - February 2009
Skills
Microsoft Office, Telecommunications, Customer Satisfaction, Customer Service, Ten Key, Citrix, Mosaic, Turbo Tax
Education
Crowder College 2009 — 2010
East Lawrence High 2007 — 2009
Advanced Diploma, General Studies
NCO Group Communications September 2011 - Present
DSI Security Services July 2011 - August 2011
Starbucks June 2010 - March 2011
Aegis Communications June 2009 - March 2010
Jack's Family Restaurants February 2008 - February 2009
Skills
Microsoft Office, Telecommunications, Customer Satisfaction, Customer Service, Ten Key, Citrix, Mosaic, Turbo Tax
Education
Crowder College 2009 — 2010
East Lawrence High 2007 — 2009
Advanced Diploma, General Studies
Derek Mahoney Derek Mahoney's Aegis Communications Experience November 1998 - January 2006
Job Mineral Title Abstractor at Self
Industry Research
Experience
Self-Employed March 2008 - Present
Aegis Communications November 1998 - January 2006
Skills
Microsoft Excel, Microsoft Office, Customer Service, Research, Teamwork, Microsoft Word, Data Analysis, English, Analysis, PowerPoint, Statistics, Coaching, Data Entry, Windows, Time Management
Education
Davis and Elkins College
West Virginia University
Self-Employed March 2008 - Present
Aegis Communications November 1998 - January 2006
Skills
Microsoft Excel, Microsoft Office, Customer Service, Research, Teamwork, Microsoft Word, Data Analysis, English, Analysis, PowerPoint, Statistics, Coaching, Data Entry, Windows, Time Management
Education
Davis and Elkins College
West Virginia University
Melanie Moccia Melanie Moccia's Aegis Communications Experience July 2012 - September 2013
Job Content Manager at Examiner.com
Industry Newspapers
Experience
Lodging Magazine June 2015 - Present
Examiner.com April 2015 - Present
VISIT DENVER The Convention & Visitors Bureau February 2015 - April 2015
The Metropolitan January 2014 - May 2014
Westword January 2014 - May 2014
The Metropolitan August 2013 - December 2013
Forever 21 August 2011 - December 2013
www.intuneco.com October 2012 - November 2013
Aegis Communications July 2012 - September 2013
North Denver Tribune April 2013 - August 2013
Skills
News Writing, Public Relations, Layout and Design, Fashion, Styling, Merchandising, Apparel, Retail, Retail Sales, Facebook, Customer Service, Trend Forecasting, Social Media, Loss Prevention, Adobe InDesign, Adobe Photoshop, Adobe Illustrator, Press Releases, Feature Articles, Strategic Public..., Journalism, Digital Media, Social Networking, AP Style, Blogging, Sales, Adobe Creative Suite, Copy Editing, Copywriting, Editing, WordPress, Microsoft Word, Media Relations, Newspapers, Microsoft Office, PowerPoint, Freelance Writing, Pinterest, Instagram, SEO, Creative Writing, Editorial, Online Journalism, InDesign, Photoshop
Education
Metropolitan State University of Denver 2011 — 2014
Bachelor's degree, Journalism, News Editorial, Digital Media, Still Content, 3.5 GPA
East Stroudsburg University of Pennsylvania 2009 — 2011
English and Professional Media Writing
North Hunterdon High School
Lodging Magazine June 2015 - Present
Examiner.com April 2015 - Present
VISIT DENVER The Convention & Visitors Bureau February 2015 - April 2015
The Metropolitan January 2014 - May 2014
Westword January 2014 - May 2014
The Metropolitan August 2013 - December 2013
Forever 21 August 2011 - December 2013
www.intuneco.com October 2012 - November 2013
Aegis Communications July 2012 - September 2013
North Denver Tribune April 2013 - August 2013
Skills
News Writing, Public Relations, Layout and Design, Fashion, Styling, Merchandising, Apparel, Retail, Retail Sales, Facebook, Customer Service, Trend Forecasting, Social Media, Loss Prevention, Adobe InDesign, Adobe Photoshop, Adobe Illustrator, Press Releases, Feature Articles, Strategic Public..., Journalism, Digital Media, Social Networking, AP Style, Blogging, Sales, Adobe Creative Suite, Copy Editing, Copywriting, Editing, WordPress, Microsoft Word, Media Relations, Newspapers, Microsoft Office, PowerPoint, Freelance Writing, Pinterest, Instagram, SEO, Creative Writing, Editorial, Online Journalism, InDesign, Photoshop
Education
Metropolitan State University of Denver 2011 — 2014
Bachelor's degree, Journalism, News Editorial, Digital Media, Still Content, 3.5 GPA
East Stroudsburg University of Pennsylvania 2009 — 2011
English and Professional Media Writing
North Hunterdon High School
Carlina Ford Mercer's Aegis Communications Experience May 2011 - October 2012
Job Office Manager / Administrative Assistant
Industry
Experience
West At Home, LLC December 2014 - Present
AMBS, Inc. March 2014 - March 2015
Aegis Communications May 2011 - October 2012
Teletech, Inc. November 2009 - March 2011
T&S Rentals October 2004 - September 2009
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Photoshop, English, Windows, QuickBooks, Microsoft Money, AS400 system, Data Entry, Administrative..., Filing, Office Management, Management, Bookkeeping, Call Centers, Outlook, Accounting, Time Management
Education
Fairmont State University 2012 — 2015
North Marion High School
West At Home, LLC December 2014 - Present
AMBS, Inc. March 2014 - March 2015
Aegis Communications May 2011 - October 2012
Teletech, Inc. November 2009 - March 2011
T&S Rentals October 2004 - September 2009
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Photoshop, English, Windows, QuickBooks, Microsoft Money, AS400 system, Data Entry, Administrative..., Filing, Office Management, Management, Bookkeeping, Call Centers, Outlook, Accounting, Time Management
Education
Fairmont State University 2012 — 2015
North Marion High School
Malika Pruitt Malika Pruitt's Aegis Communications Experience September 2009 - March 2010
Job Student at Bay State College
Industry Financial Services
Experience
Bay State College January 2013 - Present
Year Up March 2012 - January 2013
Aegis Communications September 2009 - March 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Outlook, English, Windows
Education
University of Phoenix 2010 — 2011
Early Childhood Education and Teaching
Benjamin Franklin Institute of Technology 2008 — 2009
Bay State College January 2013 - Present
Year Up March 2012 - January 2013
Aegis Communications September 2009 - March 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Outlook, English, Windows
Education
University of Phoenix 2010 — 2011
Early Childhood Education and Teaching
Benjamin Franklin Institute of Technology 2008 — 2009
Delores Owens Delores Owens's Aegis Communications Experience January 1989 - May 1999
Job Administrative Support at North Carolina State University
Industry Higher Education
Experience
North Carolina State University November 2012 - Present
Aegis Communications January 1989 - May 1999
Skills
Higher Education, Research, Student Affairs, Microsoft Office, Student Development, PowerPoint, Event Planning, Teaching, Microsoft Excel, Public Speaking, Data Analysis, Statistics, Community Outreach, Microsoft Word, Academic Advising
Education
North Carolina State University 2012 — 2012
Certificate, Dynamics of Intercultural relations and Multicuturalism, A
North Carolina State University 2005 — 2006
Certificate, University Business Practices, A
Nash Community College 1987 — 2002
Certification, Practical Nursing, Vocational Nursing and Nursing Assistants
International School of PA 1997 — 1998
Certification, Accounting Technology/Technician and Bookkeeping, B
Edgecombe Community College
Bachelor of Arts (BA), Cosmetology/Cosmetologist, General
Phillips Graduate Institute
Bachelor of Business Administration (BBA), Human Resources Management and Services
North Carolina State University November 2012 - Present
Aegis Communications January 1989 - May 1999
Skills
Higher Education, Research, Student Affairs, Microsoft Office, Student Development, PowerPoint, Event Planning, Teaching, Microsoft Excel, Public Speaking, Data Analysis, Statistics, Community Outreach, Microsoft Word, Academic Advising
Education
North Carolina State University 2012 — 2012
Certificate, Dynamics of Intercultural relations and Multicuturalism, A
North Carolina State University 2005 — 2006
Certificate, University Business Practices, A
Nash Community College 1987 — 2002
Certification, Practical Nursing, Vocational Nursing and Nursing Assistants
International School of PA 1997 — 1998
Certification, Accounting Technology/Technician and Bookkeeping, B
Edgecombe Community College
Bachelor of Arts (BA), Cosmetology/Cosmetologist, General
Phillips Graduate Institute
Bachelor of Business Administration (BBA), Human Resources Management and Services
Michelle Balensiefen's Aegis Communications Experience June 1995 - September 2000
Job NEC Corporation of America
Industry Computer Software
Experience
Currently unemployed - looking for a job September 2014 - Present
NEC Corporation of America April 2014 - September 2014
Stanley Security Solutions June 2012 - December 2013
Iron Mountain Records Management March 2010 - April 2012
Iron Mountain February 2005 - March 2010
Synhrgy HR Technologies Inc/Mercer October 2000 - November 2003
Aegis Communications June 1995 - September 2000
Skills
MS Office Suite, Accounts Receivable, Able To Multi-task, PowerPoint, Excel, Word, Outlook, Microsoft Word, Microsoft Excel, Customer Satisfaction, Training, Human Resources, Recruiting, Team Building, Customer Service, Invoicing, Time Management, Employee Benefits, Office Administration, Benefits Administration, Payroll, Microsoft Office, Salesforce.com
Education
Ashford University 2012 — 2014
Bachelor of Arts (BA), Cultural Anthropology, A
University of Phoenix 2009 — 2010
Associates Degree, Business
Sherman High School 1983 — 1986
High School Diploma, Marketing
Currently unemployed - looking for a job September 2014 - Present
NEC Corporation of America April 2014 - September 2014
Stanley Security Solutions June 2012 - December 2013
Iron Mountain Records Management March 2010 - April 2012
Iron Mountain February 2005 - March 2010
Synhrgy HR Technologies Inc/Mercer October 2000 - November 2003
Aegis Communications June 1995 - September 2000
Skills
MS Office Suite, Accounts Receivable, Able To Multi-task, PowerPoint, Excel, Word, Outlook, Microsoft Word, Microsoft Excel, Customer Satisfaction, Training, Human Resources, Recruiting, Team Building, Customer Service, Invoicing, Time Management, Employee Benefits, Office Administration, Benefits Administration, Payroll, Microsoft Office, Salesforce.com
Education
Ashford University 2012 — 2014
Bachelor of Arts (BA), Cultural Anthropology, A
University of Phoenix 2009 — 2010
Associates Degree, Business
Sherman High School 1983 — 1986
High School Diploma, Marketing
David Palladino David Palladino's Aegis Communications Experience 1998 - 2001
Job Senior Vice President at Citigroup
Industry Financial Services
Experience
Citigroup 2011 - Present
Citigroup 2002 - 2009
Aegis Communications 1998 - 2001
Edward Blank Associates 1988 - 1998
Education
Columbia University School of Law
Columbia University in the City of New York
BA, History
Freeport High School
Citigroup 2011 - Present
Citigroup 2002 - 2009
Aegis Communications 1998 - 2001
Edward Blank Associates 1988 - 1998
Education
Columbia University School of Law
Columbia University in the City of New York
BA, History
Freeport High School
Leslie E. Kirk Jr. Leslie E. Kirk Jr.'s Aegis Communications Experience April 1995 - January 1997
Job Senior .Net Applications Developer at SCDMV
Industry Information Technology and Services
Experience
South Carolina Department of Motor Vehicles May 2011 - Present
Greenville County Schools May 2009 - June 2011
Ahold Information Services August 2006 - April 2009
Ahold Information Services August 2003 - August 2006
WellPoint July 2001 - August 2003
WellPoint February 1999 - July 2001
Protection One January 1997 - February 1999
Aegis Communications April 1995 - January 1997
Customer Knowlogy, Inc January 1992 - April 1995
CRS Sirrine January 1987 - January 1992
Skills
PL/SQL, Oracle, ASP, Microsoft SQL Server, VBScript, XML, JavaScript, ASP.NET, Unix Shell Scripting, VB.NET, Perl, Visual Basic, XSL, Java, Sybase
Education
King's College London 1983 — 1985
MS, Advanced Software Engineering
Clemson University 1981 — 1983
BS, Electrical Engineering
Tri-County Technical College 1979 — 1981
AS, Electronics Engineering
Westside High Scool 1977 — 1979
HS, College/University Preparatory and Advanced High School/Secondary Diploma Program
South Carolina Department of Motor Vehicles May 2011 - Present
Greenville County Schools May 2009 - June 2011
Ahold Information Services August 2006 - April 2009
Ahold Information Services August 2003 - August 2006
WellPoint July 2001 - August 2003
WellPoint February 1999 - July 2001
Protection One January 1997 - February 1999
Aegis Communications April 1995 - January 1997
Customer Knowlogy, Inc January 1992 - April 1995
CRS Sirrine January 1987 - January 1992
Skills
PL/SQL, Oracle, ASP, Microsoft SQL Server, VBScript, XML, JavaScript, ASP.NET, Unix Shell Scripting, VB.NET, Perl, Visual Basic, XSL, Java, Sybase
Education
King's College London 1983 — 1985
MS, Advanced Software Engineering
Clemson University 1981 — 1983
BS, Electrical Engineering
Tri-County Technical College 1979 — 1981
AS, Electronics Engineering
Westside High Scool 1977 — 1979
HS, College/University Preparatory and Advanced High School/Secondary Diploma Program
Anthony Sutter Anthony Sutter's Aegis Communications Experience June 2008 - November 2008
Job Revenue Technician at Dallas Area Rapid Transit
Industry Transportation/Trucking/Railroad
Experience
Dallas Area Rapid Transit May 2005 - Present
El Centro College/Parkland Hospital February 2015 - May 2015
El Centro College/Baylor University Medical Center June 2014 - November 2014
Aegis Communications June 2008 - November 2008
Delta Dallas Staffing September 2004 - May 2005
US Navy June 1984 - June 2004
Skills
Public Speaking, Process Improvement, Military Experience, Team Building, Customer Service, Distribution Center..., Military, Data Entry, Warehousing, PowerPoint, Microsoft Office, Account Management, Microsoft Excel, Supervisory Skills, Inventory Management, Process Scheduler, Microsoft Word, Leadership Development, Coaching, Operations Management
Education
Southern Illinois University, Carbondale 1998 — 1999
Bachelor of Science, Workforce Education
College of Lake County 1996 — 1999
Associate in Arts, General Studies
El Centro College
Currently, Health Services/Allied Health/Health Sciences, General
Dallas Area Rapid Transit May 2005 - Present
El Centro College/Parkland Hospital February 2015 - May 2015
El Centro College/Baylor University Medical Center June 2014 - November 2014
Aegis Communications June 2008 - November 2008
Delta Dallas Staffing September 2004 - May 2005
US Navy June 1984 - June 2004
Skills
Public Speaking, Process Improvement, Military Experience, Team Building, Customer Service, Distribution Center..., Military, Data Entry, Warehousing, PowerPoint, Microsoft Office, Account Management, Microsoft Excel, Supervisory Skills, Inventory Management, Process Scheduler, Microsoft Word, Leadership Development, Coaching, Operations Management
Education
Southern Illinois University, Carbondale 1998 — 1999
Bachelor of Science, Workforce Education
College of Lake County 1996 — 1999
Associate in Arts, General Studies
El Centro College
Currently, Health Services/Allied Health/Health Sciences, General
Jaret Wilson Jaret Wilson's Aegis Communications Experience May 2010 - January 2011
Job Founder at The Wilson Concept
Industry Marketing and Advertising
Experience
The Wilson Concept September 2009 - Present
LoveArts Design Studios February 2011 - January 2013
Aegis Communications May 2010 - January 2011
Polaris Inc. / Blue Rock Partners LLC 325 Broadway September 2009 - December 2009
BBDO June 2009 - August 2009
Parham Chapel M & L Churches Inc February 2005 - January 2009
Central Pennsylvania College 2006 - 2009
Skills
Advertising, Web Design, Email Marketing, Social Media Marketing, Brand Development, Marketing, Web Development, Corporate Branding, Brand Management, Management, HTML, CSS, Mobile Devices, PHP, Account Management, jQuery, B2B, Marketing Communications, Creative Direction
Education
Central Penn College 2006 — 2009
B.S., Business Administration - Marketing
Central Pennsylvania College 2006 — 2009
Bachelor of Science, Business Administration; Advertising
LaSalle University
MBA, Marketing
The Wilson Concept September 2009 - Present
LoveArts Design Studios February 2011 - January 2013
Aegis Communications May 2010 - January 2011
Polaris Inc. / Blue Rock Partners LLC 325 Broadway September 2009 - December 2009
BBDO June 2009 - August 2009
Parham Chapel M & L Churches Inc February 2005 - January 2009
Central Pennsylvania College 2006 - 2009
Skills
Advertising, Web Design, Email Marketing, Social Media Marketing, Brand Development, Marketing, Web Development, Corporate Branding, Brand Management, Management, HTML, CSS, Mobile Devices, PHP, Account Management, jQuery, B2B, Marketing Communications, Creative Direction
Education
Central Penn College 2006 — 2009
B.S., Business Administration - Marketing
Central Pennsylvania College 2006 — 2009
Bachelor of Science, Business Administration; Advertising
LaSalle University
MBA, Marketing
Lacey Hiteshue Lacey Hiteshue's Aegis Communications Experience June 2010 - November 2010
Job Student at Free Code Camp
Industry Consumer Goods
Experience
NCSOFT July 2012 - April 2015
NCSOFT January 2012 - July 2012
St. Johns Medical Center November 2010 - March 2011
Aegis Communications June 2010 - November 2010
Apple Computers Inc November 2008 - October 2009
Harte-Hanks November 2007 - November 2008
Sundek of Austin April 2006 - October 2006
Sears Teleserv August 2001 - September 2002
Skills
Microsoft Office, Windows 7, OS X, Customer Service, XP, Windows XP Professional, Mac OS X, Internet, Type 55+WPM, Troubleshooting, iOS, Technical Support, CPR Certified (Adult,..., Windows, Customer Satisfaction, Training, Customer Experience
Education
Free Code Camp 2015 — 2016
Full Stack Web Development, Computer Software Engineering
General Assembly 2015 — 2015
Front End Web Development
Allied Health Careers 2003 — 2004
Technical Certificate, Dental Assisting
NCSOFT July 2012 - April 2015
NCSOFT January 2012 - July 2012
St. Johns Medical Center November 2010 - March 2011
Aegis Communications June 2010 - November 2010
Apple Computers Inc November 2008 - October 2009
Harte-Hanks November 2007 - November 2008
Sundek of Austin April 2006 - October 2006
Sears Teleserv August 2001 - September 2002
Skills
Microsoft Office, Windows 7, OS X, Customer Service, XP, Windows XP Professional, Mac OS X, Internet, Type 55+WPM, Troubleshooting, iOS, Technical Support, CPR Certified (Adult,..., Windows, Customer Satisfaction, Training, Customer Experience
Education
Free Code Camp 2015 — 2016
Full Stack Web Development, Computer Software Engineering
General Assembly 2015 — 2015
Front End Web Development
Allied Health Careers 2003 — 2004
Technical Certificate, Dental Assisting
Staci Daugherty Staci Daugherty's Aegis Communications Experience September 2008 - June 2010
Job Editor and Chief
Industry Writing and Editing
Experience
Time to Savor August 2012 - Present
APAC February 2011 - Present
NCO Group February 2011 - Present
NCO February 2011 - Present
Aegis Communications September 2008 - June 2010
Wal-Mart Supercenters, Carthage & Joplin, MO March 2004 - January 2007
Carthage R-9 School District January 2002 - September 2004
Mercy Discovery Center June 1997 - August 1998
Skills
Microsoft Office, Microsoft Word, Microsoft Excel, Outlook Express, Adding Machine, Fax, Phone Etiquette, Mac OS X, Creative Writing, Business Writing
Education
Ashford University (Bridgepoint Education, Inc 2010 — 2012
BA, English
Ashford University 2009 — 2012
English, Literature, Psychology
Missouri Southern State University 1985 — 1990
Associate of Arts, General Studies
Carthage Senior High School 1982 — 1985
High School Diploma, English
Carthage Senior High School 1982 — 1985
Bachelor of Arts (B.A.), English
Time to Savor August 2012 - Present
APAC February 2011 - Present
NCO Group February 2011 - Present
NCO February 2011 - Present
Aegis Communications September 2008 - June 2010
Wal-Mart Supercenters, Carthage & Joplin, MO March 2004 - January 2007
Carthage R-9 School District January 2002 - September 2004
Mercy Discovery Center June 1997 - August 1998
Skills
Microsoft Office, Microsoft Word, Microsoft Excel, Outlook Express, Adding Machine, Fax, Phone Etiquette, Mac OS X, Creative Writing, Business Writing
Education
Ashford University (Bridgepoint Education, Inc 2010 — 2012
BA, English
Ashford University 2009 — 2012
English, Literature, Psychology
Missouri Southern State University 1985 — 1990
Associate of Arts, General Studies
Carthage Senior High School 1982 — 1985
High School Diploma, English
Carthage Senior High School 1982 — 1985
Bachelor of Arts (B.A.), English
Dezba Terry's Aegis Communications Experience September 2012 - November 2012
Job Teachers Aide at Killeen ISD
Industry Outsourcing/Offshoring
Experience
Killeen ISD November 2012 - Present
Aegis Communications September 2012 - November 2012
U.S. ARMY July 1996 - October 2010
Skills
Training, Employee Relations, Human Resources, Performance Management, Customer Service, Recruiting, Team Building, Security Clearance, Program Management, Coaching, Military, Microsoft Excel, Army, Policy, Leadership, Leadership Development, Military Operations
Education
Central Texas College 2012 — 2015
McNeal High School 1995 — 1996
HS Diploma
Killeen ISD November 2012 - Present
Aegis Communications September 2012 - November 2012
U.S. ARMY July 1996 - October 2010
Skills
Training, Employee Relations, Human Resources, Performance Management, Customer Service, Recruiting, Team Building, Security Clearance, Program Management, Coaching, Military, Microsoft Excel, Army, Policy, Leadership, Leadership Development, Military Operations
Education
Central Texas College 2012 — 2015
McNeal High School 1995 — 1996
HS Diploma
Michele (Hayes, Gray) Johnson Michele (Hayes, Gray) Johnson's Aegis Communications Experience January 1998 - December 1998
Job Founder & CEO at Essentially Beautiful
Industry Marketing and Advertising
Experience
Essentially Beautiful 2002 - Present
Alfred Williams & Company November 2012 - Present
Blue Cross Blue Shield of Michigan May 2011 - September 2012
Self Employed January 2005 - September 2012
Blue Cross Blue Shield of Michigan August 2010 - May 2011
Blue Care Network of Michigan January 2006 - August 2010
Navy Recruiting District of Michigan September 2002 - June 2005
Allstate Insurance Company January 2000 - January 2002
First Mercury April 1999 - August 2000
Aegis Communications January 1998 - December 1998
Skills
Windows 7, Troubleshooting, Training, Call Center, Process Improvement, Customer Service, Microsoft Office, Ubuntu, Data Analysis, Software, Hardware, Operating Systems, Recruiting, Employee Benefits, Home Repairs, Visio, Windows 95, Analysis, Project Planning, Software Documentation, WAN, Program Management, Technical Support, System Administration, Management, Access, Human Resources, Business Process..., Vendor Management, Requirements Gathering, Networking, Team Leadership, Policy, Cross-functional Team..., Team Building, Microsoft Excel, Outlook, Call Centers, Project Management, Databases, Customer Satisfaction, Testing, Microsoft Word, Insurance, MS Project, Leadership, Software Installation, ITIL, Lotus Notes, Claim
Education
Central Michigan University 2008 — 2009
MBA, Management of Information Systems
Central Michigan University 2007 — 2009
Bachelor of Science, Public Administration
Cass Technical High School 1985 — 1988
Diploma, Chemical-Biological Curriculum
Essentially Beautiful 2002 - Present
Alfred Williams & Company November 2012 - Present
Blue Cross Blue Shield of Michigan May 2011 - September 2012
Self Employed January 2005 - September 2012
Blue Cross Blue Shield of Michigan August 2010 - May 2011
Blue Care Network of Michigan January 2006 - August 2010
Navy Recruiting District of Michigan September 2002 - June 2005
Allstate Insurance Company January 2000 - January 2002
First Mercury April 1999 - August 2000
Aegis Communications January 1998 - December 1998
Skills
Windows 7, Troubleshooting, Training, Call Center, Process Improvement, Customer Service, Microsoft Office, Ubuntu, Data Analysis, Software, Hardware, Operating Systems, Recruiting, Employee Benefits, Home Repairs, Visio, Windows 95, Analysis, Project Planning, Software Documentation, WAN, Program Management, Technical Support, System Administration, Management, Access, Human Resources, Business Process..., Vendor Management, Requirements Gathering, Networking, Team Leadership, Policy, Cross-functional Team..., Team Building, Microsoft Excel, Outlook, Call Centers, Project Management, Databases, Customer Satisfaction, Testing, Microsoft Word, Insurance, MS Project, Leadership, Software Installation, ITIL, Lotus Notes, Claim
Education
Central Michigan University 2008 — 2009
MBA, Management of Information Systems
Central Michigan University 2007 — 2009
Bachelor of Science, Public Administration
Cass Technical High School 1985 — 1988
Diploma, Chemical-Biological Curriculum
Duane Wells Duane Wells's Aegis Communications Experience June 2004 - May 2005
Job Technical LeadInstallations at VPI Voice Print International
Industry Computer Software
Experience
VPI - Voice Print International May 2014 - Present
VPI - Voice Print International June 2004 - May 2014
Aegis Communications June 2004 - May 2005
Aegis Communications December 1997 - June 2004
MIDIval Sound Design September 1991 - December 1997
ITT Technical Institute September 1990 - September 1991
Skills
Avaya, VoIP, Telephony, Network Engineering, Systems Engineering, System Deployment, Contact Centers, Workforce Management, Call Center, Troubleshooting, Telecommunications, Servers, Cisco Technologies, Operating Systems, Unified Communications, Call Centers, SaaS, Enterprise Software, Vendor Management, SIP, Switches, Technical Support, Integration, IVR, Networking, ACD, Routers, Quality Assurance, TCP/IP, CTI, Managed Services, Microsoft Exchange, Call Logging, Virtualization, IP, Professional Services, Cisco Call Manager, Network Architecture, Data Center, Cloud Computing, Routing, WAN, Infrastructure, VMware, Wireless, Windows Server, CCNA, Firewalls, Solution Selling, VPN
Education
Excelsior College 2013 — 2015
Master’s Degree, Cybersecurity, 4.0 GPA
Excelsior College 2011 — 2013
Bachelor’s Degree, Computer Information Technology
Tarrant County College 1998 — 2002
Certificates of Completion, Cisco Network Support & Network Administration
ITT Technical Institute 1989 — 1991
Associate of Applied Science, Electronics Engineering
Motlow State Community College 1984 — 1985
General Engineering Studies
VPI - Voice Print International May 2014 - Present
VPI - Voice Print International June 2004 - May 2014
Aegis Communications June 2004 - May 2005
Aegis Communications December 1997 - June 2004
MIDIval Sound Design September 1991 - December 1997
ITT Technical Institute September 1990 - September 1991
Skills
Avaya, VoIP, Telephony, Network Engineering, Systems Engineering, System Deployment, Contact Centers, Workforce Management, Call Center, Troubleshooting, Telecommunications, Servers, Cisco Technologies, Operating Systems, Unified Communications, Call Centers, SaaS, Enterprise Software, Vendor Management, SIP, Switches, Technical Support, Integration, IVR, Networking, ACD, Routers, Quality Assurance, TCP/IP, CTI, Managed Services, Microsoft Exchange, Call Logging, Virtualization, IP, Professional Services, Cisco Call Manager, Network Architecture, Data Center, Cloud Computing, Routing, WAN, Infrastructure, VMware, Wireless, Windows Server, CCNA, Firewalls, Solution Selling, VPN
Education
Excelsior College 2013 — 2015
Master’s Degree, Cybersecurity, 4.0 GPA
Excelsior College 2011 — 2013
Bachelor’s Degree, Computer Information Technology
Tarrant County College 1998 — 2002
Certificates of Completion, Cisco Network Support & Network Administration
ITT Technical Institute 1989 — 1991
Associate of Applied Science, Electronics Engineering
Motlow State Community College 1984 — 1985
General Engineering Studies
Michele Clemons Michele Clemons's Aegis Communications Experience March 1997 - December 1999
Job Greeter at Texas Workforce Commision
Industry Executive Office
Experience
Texas Workforce Commision/ Rescare January 2013 - Present
Assurancej Homecare Svcs October 2011 - March 2012
Industrial Security Services Corporation February 2010 - December 2010
US Security Associates November 2008 - February 2010
AlliedBarton Security Services January 2008 - October 2008
UnitedHealthcare May 2005 - August 2007
Papercon, Inc April 2003 - April 2005
Sysco Foods, Inc April 2000 - April 2003
Guardsmark @ Nokia January 2000 - December 2000
Aegis Communications March 1997 - December 1999
Skills
Excellent Communication..., Computer Software Skills, Good Customer Service..., Customer Service, Communication Skills, Data Entry, Reception / Greeter, Security Officer, Corrections Officer, Admin Assisting Skills, Home Health Care Skills, Logistics Coordinating..., Dispatcher Skills
Education
Sheffield School 2013 — 2014
Associates, Wedding and Event Planning
University of Phoenix 2010 — 2011
Healthcare Administration, Healthcare Management
Dental Replacements Training Academy 2003 — 2003
Certificate, Expanded Dental Assistant
Art Institute of Houston 1991 — 1992
Associates, Fashion Marketing
Brazoswood High School
Diploma
Texas Workforce Commision/ Rescare January 2013 - Present
Assurancej Homecare Svcs October 2011 - March 2012
Industrial Security Services Corporation February 2010 - December 2010
US Security Associates November 2008 - February 2010
AlliedBarton Security Services January 2008 - October 2008
UnitedHealthcare May 2005 - August 2007
Papercon, Inc April 2003 - April 2005
Sysco Foods, Inc April 2000 - April 2003
Guardsmark @ Nokia January 2000 - December 2000
Aegis Communications March 1997 - December 1999
Skills
Excellent Communication..., Computer Software Skills, Good Customer Service..., Customer Service, Communication Skills, Data Entry, Reception / Greeter, Security Officer, Corrections Officer, Admin Assisting Skills, Home Health Care Skills, Logistics Coordinating..., Dispatcher Skills
Education
Sheffield School 2013 — 2014
Associates, Wedding and Event Planning
University of Phoenix 2010 — 2011
Healthcare Administration, Healthcare Management
Dental Replacements Training Academy 2003 — 2003
Certificate, Expanded Dental Assistant
Art Institute of Houston 1991 — 1992
Associates, Fashion Marketing
Brazoswood High School
Diploma
Jennifer (Whartenby) Weintraub Jennifer (Whartenby) Weintraub's Aegis Communications Experience February 2013 - Present
Job Editor, Inside Dentistry at Aegis Communications
Industry Publishing
Experience
Aegis Communications February 2013 - Present
Pharmacy Times June 2012 - February 2013
Pharmacy Times October 2010 - June 2012
Pharmacy Times December 2009 - October 2010
Skills
Publishing, Editing, Copy Editing, Digital Media, Proofreading, Social Media Marketing, Online Publishing, Publications, Copywriting, Marketing, Editorial, Magazines, Newsletters, Social Media, Content Development, Fact-checking, Writing
Education
Erikson Institute 2003 — 2005
MS, Early Childhood Education
Grinnell College 1995 — 1999
BA, History, German
Aegis Communications February 2013 - Present
Pharmacy Times June 2012 - February 2013
Pharmacy Times October 2010 - June 2012
Pharmacy Times December 2009 - October 2010
Skills
Publishing, Editing, Copy Editing, Digital Media, Proofreading, Social Media Marketing, Online Publishing, Publications, Copywriting, Marketing, Editorial, Magazines, Newsletters, Social Media, Content Development, Fact-checking, Writing
Education
Erikson Institute 2003 — 2005
MS, Early Childhood Education
Grinnell College 1995 — 1999
BA, History, German
Akiim DeShay's Aegis Communications Experience February 1992 - December 1995
Job Bone Marrow Registry Advocate & Demographic Analyst
Industry Internet
Experience
MoreMarrowDonors.org October 2009 - Present
Preserve Our Legacy, INC 2009 - Present
BlackBoneMarrow.com September 2007 - Present
BlackDemographics.com, BlacksInDallas.com, & HoustonInBlack.com March 2007 - Present
Covenant Commercial Real Estate June 2006 - May 2008
First American Corporation April 2002 - June 2007
Sutherland Global Services August 1998 - May 2001
Aegis Communications February 1992 - December 1995
Skills
Data Analysis, Analysis, XP, Market Research, Telecommunications, Customer Service, Training, Research, Marketing, Project Management, Troubleshooting, Access, Social Media, Operating Systems, Recruiting, Public Relations, Event Planning, Management, Public Speaking, Blogging, Networking, Technical Support, Fundraising, Event Management, Leadership, Call Centers, Entrepreneurship, Social Networking, Vendor Management
Education
Paul Quinn College 1993 — 1995
Business Management/ History
Claflin University 1990 — 1991
MoreMarrowDonors.org October 2009 - Present
Preserve Our Legacy, INC 2009 - Present
BlackBoneMarrow.com September 2007 - Present
BlackDemographics.com, BlacksInDallas.com, & HoustonInBlack.com March 2007 - Present
Covenant Commercial Real Estate June 2006 - May 2008
First American Corporation April 2002 - June 2007
Sutherland Global Services August 1998 - May 2001
Aegis Communications February 1992 - December 1995
Skills
Data Analysis, Analysis, XP, Market Research, Telecommunications, Customer Service, Training, Research, Marketing, Project Management, Troubleshooting, Access, Social Media, Operating Systems, Recruiting, Public Relations, Event Planning, Management, Public Speaking, Blogging, Networking, Technical Support, Fundraising, Event Management, Leadership, Call Centers, Entrepreneurship, Social Networking, Vendor Management
Education
Paul Quinn College 1993 — 1995
Business Management/ History
Claflin University 1990 — 1991
Keith VanCamp's Aegis Communications Experience September 2011 - January 2012
Job Drop Ship Program Coordinator at Woodcraft Supply, LLC.
Industry Marketing and Advertising
Experience
Woodcraft January 2012 - Present
Aegis Communications September 2011 - January 2012
Water Front Place Hotel September 2009 - December 2009
International House of Pancakes (IHOP) August 2006 - November 2008
1926 on the Becky Thatcher November 2005 - June 2006
Skills
Typing, Close Attention to..., Analytical Skills, Cross-functional Team..., Learning Quickly, Online Advertising, Online Content Creation, Metrics, Profit Maximization, Customer Service, Marketing
Education
Fairmont State University 2010 — 2011
MBA / Master, Business Administration and Management, General, 3.81
Fairmont State University 2008 — 2009
BS, Business Administration
Fairmont State College 2005 — 2006
AAS, Culinary Arts
Woodcraft January 2012 - Present
Aegis Communications September 2011 - January 2012
Water Front Place Hotel September 2009 - December 2009
International House of Pancakes (IHOP) August 2006 - November 2008
1926 on the Becky Thatcher November 2005 - June 2006
Skills
Typing, Close Attention to..., Analytical Skills, Cross-functional Team..., Learning Quickly, Online Advertising, Online Content Creation, Metrics, Profit Maximization, Customer Service, Marketing
Education
Fairmont State University 2010 — 2011
MBA / Master, Business Administration and Management, General, 3.81
Fairmont State University 2008 — 2009
BS, Business Administration
Fairmont State College 2005 — 2006
AAS, Culinary Arts
Keith Landau's Aegis Communications Experience January 1997 - January 1999
Job Innovative Technology Leader
Industry Information Technology and Services
Experience
Waste Management, Inc. 2010 - 2014
Monster August 2007 - 2009
Monster September 2004 - July 2007
Cap Gemini March 1999 - September 2004
Aegis Communications January 1997 - January 1999
Edward Blank Associates November 1990 - January 1997
Skills
IT Strategy, Business Intelligence, CRM, Vendor Management, SaaS, ERP, Business Transformation, Cloud Computing, Program Management, Project Management, Analytics, Management Consulting, Business Analysis, Disaster Recovery, Leadership, Strategy, Cross-functional Team..., Enterprise Software, Process Improvement, Enterprise Architecture, Strategic Planning, Data Center, Software Development, Data Warehousing, E-commerce, Salesforce.com, Product Development, Management, Software Project..., Information Technology, Integration, Business Process..., Sales Operations
Education
Binghamton University 1986 — 1990
BS
Waste Management, Inc. 2010 - 2014
Monster August 2007 - 2009
Monster September 2004 - July 2007
Cap Gemini March 1999 - September 2004
Aegis Communications January 1997 - January 1999
Edward Blank Associates November 1990 - January 1997
Skills
IT Strategy, Business Intelligence, CRM, Vendor Management, SaaS, ERP, Business Transformation, Cloud Computing, Program Management, Project Management, Analytics, Management Consulting, Business Analysis, Disaster Recovery, Leadership, Strategy, Cross-functional Team..., Enterprise Software, Process Improvement, Enterprise Architecture, Strategic Planning, Data Center, Software Development, Data Warehousing, E-commerce, Salesforce.com, Product Development, Management, Software Project..., Information Technology, Integration, Business Process..., Sales Operations
Education
Binghamton University 1986 — 1990
BS
Kerry Russo Kerry Russo's Aegis Communications Experience November 2011 - May 2012
Job This is my kungfu and it is strong
Industry Online Media
Experience
RockYou May 2015 - Present
RockYou June 2012 - April 2015
Aegis Communications November 2011 - May 2012
Cubist Media Group April 2009 - October 2011
Cubist Media Group 2009 - 2009
Skills
HTML5, HTML + CSS, JavaScript, jQuery, AJAX, ActionScript 3.0, XML, PHP, MySQL, Wordpress, Flash, Photoshop, Illustrator, Responsive Design, ActionScript, HTML 5, Front-end, HTML, User Experience
Education
Drexel University 2004 — 2010
Bachelor of Science, Digital Media
RockYou May 2015 - Present
RockYou June 2012 - April 2015
Aegis Communications November 2011 - May 2012
Cubist Media Group April 2009 - October 2011
Cubist Media Group 2009 - 2009
Skills
HTML5, HTML + CSS, JavaScript, jQuery, AJAX, ActionScript 3.0, XML, PHP, MySQL, Wordpress, Flash, Photoshop, Illustrator, Responsive Design, ActionScript, HTML 5, Front-end, HTML, User Experience
Education
Drexel University 2004 — 2010
Bachelor of Science, Digital Media
Christopher Pillow Christopher Pillow's Aegis Communications Experience 2010 - 2012
Job Supervisor, Scott and White Health Care
Industry Telecommunications
Experience
Scott & White Healthcare January 2013 - Present
Aegis Communications 2010 - 2012
Sallie Mae August 1991 - December 2010
Randall’s January 1990 - January 1991
Skills
Team Leadership, Computers, Amateur Radio Operator, Office Equipment..., Supervisory Experience, Mailroom Operations, Spanish-speaking, Call Centers, Avaya, Performance Management, Disaster Recovery, Software Installation, Customer Experience, Team Building, Training, Customer Service, Sales, Workforce Management, Customer Satisfaction, Troubleshooting, Vendor Management, Process Improvement, Supervisory Skills
Education
Central Texas College 1992 — 2011
Associate of Arts, General Studies; Computer Science
Killeen High School 1989 — 1992
Scott & White Healthcare January 2013 - Present
Aegis Communications 2010 - 2012
Sallie Mae August 1991 - December 2010
Randall’s January 1990 - January 1991
Skills
Team Leadership, Computers, Amateur Radio Operator, Office Equipment..., Supervisory Experience, Mailroom Operations, Spanish-speaking, Call Centers, Avaya, Performance Management, Disaster Recovery, Software Installation, Customer Experience, Team Building, Training, Customer Service, Sales, Workforce Management, Customer Satisfaction, Troubleshooting, Vendor Management, Process Improvement, Supervisory Skills
Education
Central Texas College 1992 — 2011
Associate of Arts, General Studies; Computer Science
Killeen High School 1989 — 1992
Chad Aurelius Alexander Chad Aurelius Alexander's Aegis Communications Experience November 2011 - January 2013
Job Personal Accountabilty Manager
Industry Financial Services
Experience
Wells Fargo August 2014 - Present
Lee's Karate & Cardio Kickboxing April 2011 - Present
Connect Wireless February 2013 - August 2014
AEGIS COMMUNICATIONS November 2011 - January 2013
T-Mobile Exclusive Retailer November 2010 - August 2011
Mobile Magic March 2009 - July 2010
US Army June 2001 - March 2005
Skills
Sales Management, Team Management, Customer Insight, Cellular Communications, Brazilian Jiu-Jitsu, Muay Thai, Boxing, Blackberry OS, Blackberry applications, Telecommunications, Wireless Networking, Military Training, Military Experience, Security Clearance, Team Leadership, Physical Security, Martial Arts, Social Media, Technology, Communication, Microsoft Word, Microsoft Office, PowerPoint, Android, Customer Service, Video Games, Team Building, Sales, Leadership, Coaching, Management, Direct Sales, Sales Operations, Sales Process
Education
Cochise College
University of Arizona
A+ Certification
U.S. Army Signal School 2001 — 2001
Common Communications Training
venice high school 1997 — 2001
High School Diploma
Wells Fargo August 2014 - Present
Lee's Karate & Cardio Kickboxing April 2011 - Present
Connect Wireless February 2013 - August 2014
AEGIS COMMUNICATIONS November 2011 - January 2013
T-Mobile Exclusive Retailer November 2010 - August 2011
Mobile Magic March 2009 - July 2010
US Army June 2001 - March 2005
Skills
Sales Management, Team Management, Customer Insight, Cellular Communications, Brazilian Jiu-Jitsu, Muay Thai, Boxing, Blackberry OS, Blackberry applications, Telecommunications, Wireless Networking, Military Training, Military Experience, Security Clearance, Team Leadership, Physical Security, Martial Arts, Social Media, Technology, Communication, Microsoft Word, Microsoft Office, PowerPoint, Android, Customer Service, Video Games, Team Building, Sales, Leadership, Coaching, Management, Direct Sales, Sales Operations, Sales Process
Education
Cochise College
University of Arizona
A+ Certification
U.S. Army Signal School 2001 — 2001
Common Communications Training
venice high school 1997 — 2001
High School Diploma
Deepaj Nair's Aegis Communications Experience July 2009 - January 2015
Job Global Outsourcing, Project Management, Business Planning, Strategy,Change Management
Industry Outsourcing/Offshoring
Experience
Teleperformance January 2015 - Present
Aegis Communications July 2009 - January 2015
Aegis Limited July 2008 - June 2009
AOL January 2004 - June 2008
Skills
Strategic Planning, Business Strategy, P&L Management, Project Management, Service Delivery, Process Improvement, Analytics, Program Management, Process Management, Workforce Management, Project Planning, Management, Team Management, Performance Management, Team Leadership, Business Planning, Operations Management, Strategy, Outsourcing, Risk Management, CRM, BPO, Vendor Management, Forecasting, Business Process..., Business Development, Cross-functional Team..., Call Centers, Business Process, Business Analysis, Business Intelligence, Offshoring, Business Transformation, Leadership, Change Management, Employee Engagement, Customer Experience
Education
NIMB 2006 — 2008
MBA, Marketing
Bangalore University
Bachelor of Commerce
Kendriya Vidyalaya
Commerce
Teleperformance January 2015 - Present
Aegis Communications July 2009 - January 2015
Aegis Limited July 2008 - June 2009
AOL January 2004 - June 2008
Skills
Strategic Planning, Business Strategy, P&L Management, Project Management, Service Delivery, Process Improvement, Analytics, Program Management, Process Management, Workforce Management, Project Planning, Management, Team Management, Performance Management, Team Leadership, Business Planning, Operations Management, Strategy, Outsourcing, Risk Management, CRM, BPO, Vendor Management, Forecasting, Business Process..., Business Development, Cross-functional Team..., Call Centers, Business Process, Business Analysis, Business Intelligence, Offshoring, Business Transformation, Leadership, Change Management, Employee Engagement, Customer Experience
Education
NIMB 2006 — 2008
MBA, Marketing
Bangalore University
Bachelor of Commerce
Kendriya Vidyalaya
Commerce
Jenn Utt Jenn Utt's Aegis Communications Experience January 2005 - August 2008
Job Manager/Real Estate Agent at Centre Realty Group
Industry Real Estate
Experience
Centre Realty Group January 2011 - Present
Centre Realty Group 2011 - 2015
Dr. Patel Family Dentistry January 2010 - October 2010
TeleTech May 2009 - December 2009
Outback Steak house 2008 - 2009
Aegis Communications January 2005 - August 2008
Skills
Real Estate, Management, Real Estate Transactions, Rentals, Sales, Relocation, Bookkeeping, Microsoft Office, Property Management, Investment Properties, Real Property, Single Family Homes, Selling, Budgets, Condos, Buyers, Sellers, Investors, Customer Service
Education
Fairmont State University 2005 — 2009
Bachelor, Business Administration with focus in Marketing and a Minor in Psychology
Fairmont State University
Centre Realty Group January 2011 - Present
Centre Realty Group 2011 - 2015
Dr. Patel Family Dentistry January 2010 - October 2010
TeleTech May 2009 - December 2009
Outback Steak house 2008 - 2009
Aegis Communications January 2005 - August 2008
Skills
Real Estate, Management, Real Estate Transactions, Rentals, Sales, Relocation, Bookkeeping, Microsoft Office, Property Management, Investment Properties, Real Property, Single Family Homes, Selling, Budgets, Condos, Buyers, Sellers, Investors, Customer Service
Education
Fairmont State University 2005 — 2009
Bachelor, Business Administration with focus in Marketing and a Minor in Psychology
Fairmont State University
Jeri Gordon Jeri Gordon's Aegis Communications Experience 2009 - 2012
Job PCA at Express Scripts
Industry Outsourcing/Offshoring
Experience
Express Scripts August 2015 - Present
NAI Recovery Staffing Solutions February 2015 - May 2015
Aerotek May 2014 - December 2014
Aegis Communications 2009 - 2012
U E & C Catalytic/Raytheon August 1990 - June 1996
Skills
Outlook, QuickBooks, Microsoft Excel, Microsoft Word, Training, Customer Service, Administrative..., Customer Satisfaction, Team Leadership, Data Entry, PowerPoint, Call Centers, Time Management, Employee Benefits, Problem Solving, Management, Communication, Sales, Telephone Skills, Team Building, Office Administration, Administration
Education
Bauder College 1986 — 1987
Associate of Arts (AA), Fashion Merchandising
Ft Pierce Central High School 1980 — 1985
Diploma, General Studies
Express Scripts August 2015 - Present
NAI Recovery Staffing Solutions February 2015 - May 2015
Aerotek May 2014 - December 2014
Aegis Communications 2009 - 2012
U E & C Catalytic/Raytheon August 1990 - June 1996
Skills
Outlook, QuickBooks, Microsoft Excel, Microsoft Word, Training, Customer Service, Administrative..., Customer Satisfaction, Team Leadership, Data Entry, PowerPoint, Call Centers, Time Management, Employee Benefits, Problem Solving, Management, Communication, Sales, Telephone Skills, Team Building, Office Administration, Administration
Education
Bauder College 1986 — 1987
Associate of Arts (AA), Fashion Merchandising
Ft Pierce Central High School 1980 — 1985
Diploma, General Studies
Jere Holliness-Owens Jere Holliness-Owens's Aegis Communications Experience 2001 - 2002
Job Alternative Dispute Resolution Professional
Industry Alternative Dispute Resolution
Experience
GE Capital July 2008 - May 2009
Citi July 2008 - October 2008
AAFES November 2002 - July 2007
Aegis Communications 2001 - 2002
Education
Dallas County Community College 2002 — 2006
Business
GE Capital July 2008 - May 2009
Citi July 2008 - October 2008
AAFES November 2002 - July 2007
Aegis Communications 2001 - 2002
Education
Dallas County Community College 2002 — 2006
Business
Lakeicia Manuel's Aegis Communications Experience 1999 - 2001
Job CSR 3 at McKesson
Industry Hospital & Health Care
Experience
McKesson June 2009 - Present
Mayo Clinic 2003 - 2008
JP Morgan Chase Bank 2002 - 2003
Aegis Communications 1999 - 2001
Skills
Healthcare, Quality Assurance, Process Improvement, Clinical Research, Medical Devices, Management, Healthcare Information..., Hospitals, Software Documentation, HIPAA, EMR, Strategic Planning, Medicare, Medicare Part D, Insurance Reimbursement, Document Management, Employee Training, Medicare/Medicaid..., Patient Advocacy, Compliance PCI, Customer Service, Credit Card Analytics, Vaccines, Document Review, Sterile Processing, Staffing Coordination, Medical Terminology, Surgical Technology, Surgical Instruments, Insurance Verification, Global Compliance, FDA Standards, Product Complaint..., Adverse Event Reporting, Training
Education
University of Maryland University College 1996 — 2000
BA, Psychology
Dillard University 1992 — 1995
BS, Pre-Med Biology
Phoenix College
Associate’s Degree, Nursing
McKesson June 2009 - Present
Mayo Clinic 2003 - 2008
JP Morgan Chase Bank 2002 - 2003
Aegis Communications 1999 - 2001
Skills
Healthcare, Quality Assurance, Process Improvement, Clinical Research, Medical Devices, Management, Healthcare Information..., Hospitals, Software Documentation, HIPAA, EMR, Strategic Planning, Medicare, Medicare Part D, Insurance Reimbursement, Document Management, Employee Training, Medicare/Medicaid..., Patient Advocacy, Compliance PCI, Customer Service, Credit Card Analytics, Vaccines, Document Review, Sterile Processing, Staffing Coordination, Medical Terminology, Surgical Technology, Surgical Instruments, Insurance Verification, Global Compliance, FDA Standards, Product Complaint..., Adverse Event Reporting, Training
Education
University of Maryland University College 1996 — 2000
BA, Psychology
Dillard University 1992 — 1995
BS, Pre-Med Biology
Phoenix College
Associate’s Degree, Nursing
Ruth Musonda Ruth Musonda's Aegis Communications Experience February 2007 - February 2009
Job Attended Dominican convent girls school
Industry Semiconductors
Experience
Texas Instruments April 2009 - Present
AEGIS Communications February 2007 - February 2009
Education
Dominican convent girls school 2003 — 2005
High school diploma, Mathematics
Collin County Community College
Associate's degree, Information Technology in cyber security.
Texas Instruments April 2009 - Present
AEGIS Communications February 2007 - February 2009
Education
Dominican convent girls school 2003 — 2005
High school diploma, Mathematics
Collin County Community College
Associate's degree, Information Technology in cyber security.
Ryan Bednar Ryan Bednar's Aegis Communications Experience April 2011 - October 2011
Job FrontEnd Developer at EPAM Empathy Lab
Industry Design
Experience
EPAM Empathy Lab August 2012 - Present
Killer Interactive, LLC January 2012 - May 2012
Aegis Communications April 2011 - October 2011
Kinesis September 2010 - February 2011
Lenox April 2010 - June 2010
Synergema December 2009 - February 2010
imc2 February 2009 - June 2009
About Face Design June 2004 - October 2008
Klick Studios September 2006 - March 2007
Skills
Front-end, Web Development, Responsive Web Design, HTML, HTML 5, CSS, SASS, Compass, JavaScript, jQuery, Cross-browser..., Email Marketing, Photoshop, Graphic Design, Logo Design
Education
Drexel University 2004 — 2008
Bachelor's Degree, Digital Media
EPAM Empathy Lab August 2012 - Present
Killer Interactive, LLC January 2012 - May 2012
Aegis Communications April 2011 - October 2011
Kinesis September 2010 - February 2011
Lenox April 2010 - June 2010
Synergema December 2009 - February 2010
imc2 February 2009 - June 2009
About Face Design June 2004 - October 2008
Klick Studios September 2006 - March 2007
Skills
Front-end, Web Development, Responsive Web Design, HTML, HTML 5, CSS, SASS, Compass, JavaScript, jQuery, Cross-browser..., Email Marketing, Photoshop, Graphic Design, Logo Design
Education
Drexel University 2004 — 2008
Bachelor's Degree, Digital Media
Joe Riggi Joe Riggi's Aegis Communications Experience June 2008 - December 2008
Job Real Estate Agent at Mathers Realty
Industry Real Estate
Experience
Mathers Realty December 2014 - Present
Freelance Digital 3D Artist/Video Editor/Compositor - Self Employeed June 2011 - Present
Cook Box Productions September 2013 - December 2013
Electronic Arts November 2011 - May 2012
"Space Grass" Music Video Directed by Gregg Hale June 2011 - September 2011
Kohl's Department Stores August 2009 - January 2010
Aegis communications June 2008 - December 2008
Skills
Computer Animation, After Effects, Visual Effects, Texturing, Nuke, Photoshop, Digital Compositing, Modeling, Drawing, Lightwave, Realflow, 3D animation, Video Game Design, Photo Editing, Zbrush, Digital Fusion, Motionbuilder, Microsoft Office, Word, Excel, Microsoft Visual Studio..., Premiere, Animation, Autodesk MotionBuilder, ZBrush
Education
Mingle School of Real Estate 2014 — 2014
Real Estate License, Real Estate
The DAVE School 2010 — 2011
Fairmont State University 2006 — 2008
Mathers Realty December 2014 - Present
Freelance Digital 3D Artist/Video Editor/Compositor - Self Employeed June 2011 - Present
Cook Box Productions September 2013 - December 2013
Electronic Arts November 2011 - May 2012
"Space Grass" Music Video Directed by Gregg Hale June 2011 - September 2011
Kohl's Department Stores August 2009 - January 2010
Aegis communications June 2008 - December 2008
Skills
Computer Animation, After Effects, Visual Effects, Texturing, Nuke, Photoshop, Digital Compositing, Modeling, Drawing, Lightwave, Realflow, 3D animation, Video Game Design, Photo Editing, Zbrush, Digital Fusion, Motionbuilder, Microsoft Office, Word, Excel, Microsoft Visual Studio..., Premiere, Animation, Autodesk MotionBuilder, ZBrush
Education
Mingle School of Real Estate 2014 — 2014
Real Estate License, Real Estate
The DAVE School 2010 — 2011
Fairmont State University 2006 — 2008
C. Mark Redden's Aegis Communications Experience May 2001 - June 2002
Job Entrepreneur & Inventor
Industry Telecommunications
Experience
Suddenlink Communications December 2013 - Present
ProNet Staffing September 2012 - February 2013
Sutherland Global Services April 2012 - May 2012
Publishing Concepts Inc. March 2004 - June 2005
Aegis Communications May 2001 - June 2002
ABH Electric January 1993 - May 2001
GTE March 1992 - January 1993
Hilton Hawaiian Village August 1989 - February 1991
Hilton Reservations Worldwide January 1989 - July 1989
Skills
Apparel, Fashion, Fashion Design, Search Engine..., Web Design, Customer Service, Sales, Advertising, Marketing, Small Business Owner, Inventor
Education
West Texas A&M University 2015 — 2017
Bachelor’s Degree, Business, Management, Marketing, and Related Support Services, 3.404
Post University 2014 — 2015
Bachelor's Degree, Business Administration and Management, General, 3.03
Urbana University 2012 — 2015
Bachelors of Science in Business Administration, Business Administration, Management and Operations, 3.70
University of Phoenix 2010 — 2011
Associates in Business Administration, Business Administration, Management and Operations, 3.20
Angelina College 1997 — 1998
Business Management, Business/Commerce, General, 3.60
North Mesquite High School 1983 — 1987
Diploma, General, 3.00
Suddenlink Communications December 2013 - Present
ProNet Staffing September 2012 - February 2013
Sutherland Global Services April 2012 - May 2012
Publishing Concepts Inc. March 2004 - June 2005
Aegis Communications May 2001 - June 2002
ABH Electric January 1993 - May 2001
GTE March 1992 - January 1993
Hilton Hawaiian Village August 1989 - February 1991
Hilton Reservations Worldwide January 1989 - July 1989
Skills
Apparel, Fashion, Fashion Design, Search Engine..., Web Design, Customer Service, Sales, Advertising, Marketing, Small Business Owner, Inventor
Education
West Texas A&M University 2015 — 2017
Bachelor’s Degree, Business, Management, Marketing, and Related Support Services, 3.404
Post University 2014 — 2015
Bachelor's Degree, Business Administration and Management, General, 3.03
Urbana University 2012 — 2015
Bachelors of Science in Business Administration, Business Administration, Management and Operations, 3.70
University of Phoenix 2010 — 2011
Associates in Business Administration, Business Administration, Management and Operations, 3.20
Angelina College 1997 — 1998
Business Management, Business/Commerce, General, 3.60
North Mesquite High School 1983 — 1987
Diploma, General, 3.00
Chase Deggs's Aegis Communications Experience January 2014 - July 2014
Job Satellite Installation / Network Technician
Industry Information Technology and Services
Experience
Spence Rig Telephone July 2014 - July 2015
Aegis Communications January 2014 - July 2014
Greatwide Dedicated Transport December 2009 - November 2012
Securitas February 2009 - December 2009
Army National Guard August 2006 - February 2009
United States Army August 2002 - August 2006
Skills
Logistics, Security Clearance, Transportation, Logistics Management, Security, Process Scheduler, Shipping, Information Assurance, Inventory Management, Dispatching, Customer Service, Computer Repair, Inventory Control, Invoicing, CompTIA Network+..., Data Entry, Office Management, Outlook, Microsoft Excel, 10 Key, Fleet Management, Microsoft Word, Microsoft Office, Intelligence Analysis, Distribution Center..., Military Logistics, CompTIA A+ Certification, Supply Chain Security, Auditing, Surveillance, Instructor-led Training, Expense Reports, Virtual Machine...
Education
My Computer Career 2013 — 2013
Computer Science
Brookhaven Community College 2012 — 2013
Computer Science
Spence Rig Telephone July 2014 - July 2015
Aegis Communications January 2014 - July 2014
Greatwide Dedicated Transport December 2009 - November 2012
Securitas February 2009 - December 2009
Army National Guard August 2006 - February 2009
United States Army August 2002 - August 2006
Skills
Logistics, Security Clearance, Transportation, Logistics Management, Security, Process Scheduler, Shipping, Information Assurance, Inventory Management, Dispatching, Customer Service, Computer Repair, Inventory Control, Invoicing, CompTIA Network+..., Data Entry, Office Management, Outlook, Microsoft Excel, 10 Key, Fleet Management, Microsoft Word, Microsoft Office, Intelligence Analysis, Distribution Center..., Military Logistics, CompTIA A+ Certification, Supply Chain Security, Auditing, Surveillance, Instructor-led Training, Expense Reports, Virtual Machine...
Education
My Computer Career 2013 — 2013
Computer Science
Brookhaven Community College 2012 — 2013
Computer Science
Terrance Tippett Terrance Tippett's Aegis Communications Experience August 1996 - June 1997
Job International Production Support Senior Engineer DSS
Industry Computer Networking
Experience
Dell 2015 - Present
Bank of America 2000 - 2015
National Network Integrators 1998 - 2000
Northern Arizona University October 1997 - May 1998
Northern Arizona University October 1997 - May 1998
Aegis Communications August 1996 - June 1997
Call Desk Manager - Realtor April 1994 - August 1996
Skills
Process Improvement, Project Management, Vendor Management, Business Analysis, ITIL, Team Building, Marketing, Program Management, Team Leadership, Technical Support, Coaching, Change Management, Organizational..., Microsoft Excel, English, Cross-functional Team..., Microsoft Office, Microsoft Word, Networking, Outlook, PowerPoint, Windows, Windows Server, Karate, Air Hockey, Skateboarding, Triathlon, Firewalls, TCP/IP, HTTPS, Team Management, Databases, IIS, Leadership
Education
North Lake College 2001 — 2002
Computer Systems Networking and Telecommunications
New Horizon Technical 1997 — 1998
MCSE, MCSE
New Horizons Technical 1997 — 1998
Microsoft Certified System Engineer + Internet (NT4.0), Microsoft Certification
Northern Arizona University 1997 — 1998
Information Technology
Brookhaven Community College 1991 — 1996
General Studies
The Colony 1988 — 1991
Diploma
Dell 2015 - Present
Bank of America 2000 - 2015
National Network Integrators 1998 - 2000
Northern Arizona University October 1997 - May 1998
Northern Arizona University October 1997 - May 1998
Aegis Communications August 1996 - June 1997
Call Desk Manager - Realtor April 1994 - August 1996
Skills
Process Improvement, Project Management, Vendor Management, Business Analysis, ITIL, Team Building, Marketing, Program Management, Team Leadership, Technical Support, Coaching, Change Management, Organizational..., Microsoft Excel, English, Cross-functional Team..., Microsoft Office, Microsoft Word, Networking, Outlook, PowerPoint, Windows, Windows Server, Karate, Air Hockey, Skateboarding, Triathlon, Firewalls, TCP/IP, HTTPS, Team Management, Databases, IIS, Leadership
Education
North Lake College 2001 — 2002
Computer Systems Networking and Telecommunications
New Horizon Technical 1997 — 1998
MCSE, MCSE
New Horizons Technical 1997 — 1998
Microsoft Certified System Engineer + Internet (NT4.0), Microsoft Certification
Northern Arizona University 1997 — 1998
Information Technology
Brookhaven Community College 1991 — 1996
General Studies
The Colony 1988 — 1991
Diploma
Meghan Carry's Aegis Communications Experience September 2013 - November 2013
Job Recruiter for Staffmark at Jarden Consumer Solutions
Industry Staffing and Recruiting
Experience
Staffmark November 2014 - Present
Reliable Staffing Solutions February 2014 - October 2014
Aegis Communications September 2013 - November 2013
Indigo Sky Casino November 2012 - August 2013
BanCard Alliance LLC September 2012 - October 2012
Aegis Communications September 2011 - September 2012
Skills
Account Management, Cold Calling, Direct Sales, B2B, Sales, Sales Process, New Business Development, Lead Generation, Solution Selling, Telecommunications, Building Relationships, Networking, Team Leadership, Team Building, Social Networking, Direct Marketing, Customer Service, Management, Marketing, Public Speaking, Recruiting, Social Media, Strategic Planning, Training
Education
Crowder College 2014 — 2018
Business Administration and Management, General
Neosho High School 2004 — 2009
High School, General Studies
Staffmark November 2014 - Present
Reliable Staffing Solutions February 2014 - October 2014
Aegis Communications September 2013 - November 2013
Indigo Sky Casino November 2012 - August 2013
BanCard Alliance LLC September 2012 - October 2012
Aegis Communications September 2011 - September 2012
Skills
Account Management, Cold Calling, Direct Sales, B2B, Sales, Sales Process, New Business Development, Lead Generation, Solution Selling, Telecommunications, Building Relationships, Networking, Team Leadership, Team Building, Social Networking, Direct Marketing, Customer Service, Management, Marketing, Public Speaking, Recruiting, Social Media, Strategic Planning, Training
Education
Crowder College 2014 — 2018
Business Administration and Management, General
Neosho High School 2004 — 2009
High School, General Studies
Clydia Santamaria's Aegis Communications Experience March 2014 - August 2014
Job CoFounder of Fly Urban Dates
Industry Online Media
Experience
Forever 21 October 2014 - Present
Fly Urban Dates Incorporated April 2013 - September 2014
Aegis Communications March 2014 - August 2014
Single Stop USA August 2011 - January 2013
St. Aloysius Education Clinic June 2006 - June 2012
New-York Historical Society September 2007 - June 2009
Catholic Medical Mission Board September 2006 - June 2007
Market Axess August 2005 - June 2006
Skills
Social Media Marketing, Interviews, Social Networking, Corporate Blogging, Microsoft Office, Website Promotion, Creative Writing, Online & Offline Media, Corporate Finance, Organizational..., Small Business, Bookkeeping, Online Advertising, Fax, Scan, Print, Receptionist Duties, Customer Service
Education
City University of New York-John Jay College of Criminal Justice 2015 — 2016
Bachelor of Arts (B.A.), English, 3.3
Borough of Manhattan Community College 2011 — 2014
Associate of Science (A.S.), Criminal Justice, 3.401
Cristo Rey 2005 — 2009
High School Diploma, General Studies
Forever 21 October 2014 - Present
Fly Urban Dates Incorporated April 2013 - September 2014
Aegis Communications March 2014 - August 2014
Single Stop USA August 2011 - January 2013
St. Aloysius Education Clinic June 2006 - June 2012
New-York Historical Society September 2007 - June 2009
Catholic Medical Mission Board September 2006 - June 2007
Market Axess August 2005 - June 2006
Skills
Social Media Marketing, Interviews, Social Networking, Corporate Blogging, Microsoft Office, Website Promotion, Creative Writing, Online & Offline Media, Corporate Finance, Organizational..., Small Business, Bookkeeping, Online Advertising, Fax, Scan, Print, Receptionist Duties, Customer Service
Education
City University of New York-John Jay College of Criminal Justice 2015 — 2016
Bachelor of Arts (B.A.), English, 3.3
Borough of Manhattan Community College 2011 — 2014
Associate of Science (A.S.), Criminal Justice, 3.401
Cristo Rey 2005 — 2009
High School Diploma, General Studies
Charissa Ercolin Charissa Ercolin's Aegis Communications Experience June 2013 - April 2014
Job Temporary Help at People's United Bank Payroll Services Tax Dept.
Industry Consumer Services
Experience
People's United Bank Payroll Services Tax Dept. October 2014 - Present
Vermont Air National Guard November 2008 - Present
Aegis Communications June 2013 - April 2014
Vermont Information Processing August 2012 - May 2013
Adecco Group February 2012 - August 2012
Sears Holdings Corporation October 2007 - February 2012
Skills
Customer Service, Sales, Data Entry, Troubleshooting, Microsoft Excel, Time Management, Outlook, Microsoft Office, Teamwork, Technical Support
Education
Castleton State College 2008 — 2012
Bachelor of Science (B.S.), Business Administration and Management, General
People's United Bank Payroll Services Tax Dept. October 2014 - Present
Vermont Air National Guard November 2008 - Present
Aegis Communications June 2013 - April 2014
Vermont Information Processing August 2012 - May 2013
Adecco Group February 2012 - August 2012
Sears Holdings Corporation October 2007 - February 2012
Skills
Customer Service, Sales, Data Entry, Troubleshooting, Microsoft Excel, Time Management, Outlook, Microsoft Office, Teamwork, Technical Support
Education
Castleton State College 2008 — 2012
Bachelor of Science (B.S.), Business Administration and Management, General
Gary Conley Gary Conley's Aegis Communications Experience June 1999 - July 2000
Job Nursing Representative at ITT Technical Institute
Industry Education Management
Experience
ITT Technical Institute November 2008 - Present
ITT Technical Institute September 2010 - July 2012
ITT Technical Institute November 2008 - September 2010
Rent-A-Center April 2003 - August 2008
Applied Card Systems August 2000 - February 2003
Aegis Communications June 1999 - July 2000
The Faneuil Group 1997 - 1999
Skills
Higher Education, Admissions, Public Speaking, Student Recruiting, Customer Service, Microsoft Word, Microsoft Excel, Training, Interviews, Public Relations, Student Engagement, Community Outreach, Staff Development, Leadership Development, Resume Writing
Education
ITT Technical Institute-Huntington 2014 — 2015
Associate’s Degree, Network and System Administration/Administrator
ITT Technical Institute November 2008 - Present
ITT Technical Institute September 2010 - July 2012
ITT Technical Institute November 2008 - September 2010
Rent-A-Center April 2003 - August 2008
Applied Card Systems August 2000 - February 2003
Aegis Communications June 1999 - July 2000
The Faneuil Group 1997 - 1999
Skills
Higher Education, Admissions, Public Speaking, Student Recruiting, Customer Service, Microsoft Word, Microsoft Excel, Training, Interviews, Public Relations, Student Engagement, Community Outreach, Staff Development, Leadership Development, Resume Writing
Education
ITT Technical Institute-Huntington 2014 — 2015
Associate’s Degree, Network and System Administration/Administrator
Leslie E. Kirk Jr. Leslie E. Kirk Jr.'s Aegis Communications Experience 1995 - 1997
Job Sr. Systems Analyst at SC Dept of Motor Vehicles
Industry Government Administration
Experience
SC Dept of Motor Vehicles April 2011 - Present
Greenville County Schools 2009 - 2011
UST Global 2001 - 2009
Wellpoint Medical Decisions System Support 1999 - 2001
Protection One Security 1997 - 1999
Aegis Communications 1995 - 1997
Skills
VB.NET, Visual C#, Oracle, Microsoft SQL Server, Toad, SQL Server Management..., Windows 7, Windows XP Pro, Visual Studio, Visual Basic 5.0/6.0, Client/server, Web Applications, Web Services, ASP.NET, Business Intelligence, Visual Basic, Integration, Management, SDLC, SharePoint, SQL
Education
King's College London
Master of Computer Engineering (MCE)
Clemson University
Bachelor's of Electrical Engineering (BSEE)
Clemson University
Bachelor's of Computer Science (BSCS)
Tri-County Technical College
Associate of Electronics Engineering (ASEE)
SC Dept of Motor Vehicles April 2011 - Present
Greenville County Schools 2009 - 2011
UST Global 2001 - 2009
Wellpoint Medical Decisions System Support 1999 - 2001
Protection One Security 1997 - 1999
Aegis Communications 1995 - 1997
Skills
VB.NET, Visual C#, Oracle, Microsoft SQL Server, Toad, SQL Server Management..., Windows 7, Windows XP Pro, Visual Studio, Visual Basic 5.0/6.0, Client/server, Web Applications, Web Services, ASP.NET, Business Intelligence, Visual Basic, Integration, Management, SDLC, SharePoint, SQL
Education
King's College London
Master of Computer Engineering (MCE)
Clemson University
Bachelor's of Electrical Engineering (BSEE)
Clemson University
Bachelor's of Computer Science (BSCS)
Tri-County Technical College
Associate of Electronics Engineering (ASEE)
Herman Carroll Herman Carroll's Aegis Communications Experience September 1994 - April 2000
Job Inside Sale & Marketing Consultant at The Dallas Morning News/DMNmedia
Industry Marketing and Advertising
Experience
The Dallas Morning News June 2012 - Present
Silverleaf Resorts June 2011 - January 2012
SIlverleaf Resorts Inc. November 2009 - June 2011
Wyndham Vacation Resorts December 2008 - October 2009
Diamond Resorts Inc. June 2007 - November 2008
Silverleaf Resorts May 2002 - June 2007
Chatham Technology April 2000 - May 2002
Aegis Communications September 1994 - April 2000
Mutual of March 1991 - September 1994
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Outlook, AS400 system, E-Learning, E-business, Sales Presentations, PowerPoint, Training, B2B, Cold Calling, Management Training..., Consultative Selling..., Team Building, Strategic Planning, Salesforce.com, Recruiting, Networking, Direct Sales, Call Centers, Online Marketing, Social Media Marketing, Leadership, Sales, New Business Development, Marketing, Lead Generation, Marketing Strategy, Management, Strategy, Time Management, Customer Satisfaction, Online Advertising, Advertising, Social Media, Account Management, Social Networking, Human Resources, Coaching, Forecasting, Sales Management, E-commerce, Analysis, Digital Marketing, Selling, Team Leadership, Email Marketing, Customer Retention
Education
University of Phoenix 2004 — 2007
BSBM, Business Management
Southern Methodist University 2002 — 2003
Certificate of Completion, Advanced Computer Training
The Criswell College 1994 — 1995
Bachelor of Arts (B.A.), Christian Counseling
National Education Centers 1989 — 1991
Associate, Electronic Engineering Technology
The Dallas Morning News June 2012 - Present
Silverleaf Resorts June 2011 - January 2012
SIlverleaf Resorts Inc. November 2009 - June 2011
Wyndham Vacation Resorts December 2008 - October 2009
Diamond Resorts Inc. June 2007 - November 2008
Silverleaf Resorts May 2002 - June 2007
Chatham Technology April 2000 - May 2002
Aegis Communications September 1994 - April 2000
Mutual of March 1991 - September 1994
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Outlook, AS400 system, E-Learning, E-business, Sales Presentations, PowerPoint, Training, B2B, Cold Calling, Management Training..., Consultative Selling..., Team Building, Strategic Planning, Salesforce.com, Recruiting, Networking, Direct Sales, Call Centers, Online Marketing, Social Media Marketing, Leadership, Sales, New Business Development, Marketing, Lead Generation, Marketing Strategy, Management, Strategy, Time Management, Customer Satisfaction, Online Advertising, Advertising, Social Media, Account Management, Social Networking, Human Resources, Coaching, Forecasting, Sales Management, E-commerce, Analysis, Digital Marketing, Selling, Team Leadership, Email Marketing, Customer Retention
Education
University of Phoenix 2004 — 2007
BSBM, Business Management
Southern Methodist University 2002 — 2003
Certificate of Completion, Advanced Computer Training
The Criswell College 1994 — 1995
Bachelor of Arts (B.A.), Christian Counseling
National Education Centers 1989 — 1991
Associate, Electronic Engineering Technology
Princess McGilvery Princess McGilvery's Aegis Communications Experience November 2010 - February 2011
Job Student at American InterContinental University
Industry Real Estate
Experience
Trans Tech Merchant Group February 2011 - April 2011
Aegis Communications November 2010 - February 2011
American Home Care May 2010 - July 2010
Winning Strategies March 2010 - April 2010
Self employed April 2009 - February 2010
Drive America Holdings July 2008 - March 2009
Countrywide Mortgage Services March 2001 - May 2006
Education
American InterContinental University 2011 — 2014
Bachelor's Business Administration, Management
LeHair Design College
Cosmetology
Trans Tech Merchant Group February 2011 - April 2011
Aegis Communications November 2010 - February 2011
American Home Care May 2010 - July 2010
Winning Strategies March 2010 - April 2010
Self employed April 2009 - February 2010
Drive America Holdings July 2008 - March 2009
Countrywide Mortgage Services March 2001 - May 2006
Education
American InterContinental University 2011 — 2014
Bachelor's Business Administration, Management
LeHair Design College
Cosmetology
James Meeks's Aegis Communications Experience 1987 - 1992
Job Sales/BusDev/Marketing IT GRC, AppSec
Industry Information Technology and Services
Experience
Security Innovation January 2008 - Present
Indicative Software May 2007 - December 2007
Keynote Systems October 2004 - April 2007
Verio 2000 - 2004
Digital Island 1998 - 2000
Savvis 1997 - 1998
AT&T 1992 - 1997
Aegis Communications 1987 - 1992
Skills
Lead Generation, Solution Selling, Direct Sales, Consultative Selling, Professional Services, Security, Salesforce.com, Enterprise Software, New Business Development, Strategic Partnerships, Channel, Account Management, Selling, Sales Operations, Sales, Cloud Computing, Start-ups, Sales Process, Software Industry, Product Management, Managed Services, SaaS, CRM, Channel Partners, Management, Strategy, Storage, Pre-sales, VoIP, Information Security, Sales Management, Data Center, Unified Communications, Business Development, Go-to-market Strategy, Networking, Product Marketing, Computer Security, Telecommunications, Cold Calling, Business Alliances, Sales Enablement, Network Security, Demand Generation, Application Security, Virtualization, Partner Management, Cross-functional Team..., Complex Sales, Wireless
Education
Dallas Baptist University 1992 — 1994
New Mexico Military Institute 1987 — 1989
Security Innovation January 2008 - Present
Indicative Software May 2007 - December 2007
Keynote Systems October 2004 - April 2007
Verio 2000 - 2004
Digital Island 1998 - 2000
Savvis 1997 - 1998
AT&T 1992 - 1997
Aegis Communications 1987 - 1992
Skills
Lead Generation, Solution Selling, Direct Sales, Consultative Selling, Professional Services, Security, Salesforce.com, Enterprise Software, New Business Development, Strategic Partnerships, Channel, Account Management, Selling, Sales Operations, Sales, Cloud Computing, Start-ups, Sales Process, Software Industry, Product Management, Managed Services, SaaS, CRM, Channel Partners, Management, Strategy, Storage, Pre-sales, VoIP, Information Security, Sales Management, Data Center, Unified Communications, Business Development, Go-to-market Strategy, Networking, Product Marketing, Computer Security, Telecommunications, Cold Calling, Business Alliances, Sales Enablement, Network Security, Demand Generation, Application Security, Virtualization, Partner Management, Cross-functional Team..., Complex Sales, Wireless
Education
Dallas Baptist University 1992 — 1994
New Mexico Military Institute 1987 — 1989
Hollie Haywood Ybarra's Aegis Communications Experience May 2000 - April 2008
Job Human Resources at Northrop Grumman Corporation
Industry Defense & Space
Experience
New Beginnings DFW January 2010 - Present
Northrop Grumman Corporation July 2008 - Present
Aegis communications May 2000 - April 2008
Safecard services div Cendant July 1989 - April 2000
Skills
PeopleSoft, Employee Relations, Performance Management, Human Resources, Training, Employee Engagement, HR Policies, Vendor Management, Leadership, Employee Training, Leadership Development, Performance Appraisal, Payroll, Analysis, Compensation, HR Consulting, Organizational..., Policy, Benefits Administration, Talent Management, Business Process, Business Analysis, Microsoft Office, Program Management, Microsoft Excel, Business Process..., Change Management, Organizational..., Administration, Access, Team Building, Process Improvement, Management, Customer Service, Team Leadership, Strategic Planning
Education
Dallas Baptist University 2009 — 2014
Bachelor of Science (B.S.), Business Management & Finance - Double Major, 3.0 GPA
Dallas Baptist University
New Beginnings DFW January 2010 - Present
Northrop Grumman Corporation July 2008 - Present
Aegis communications May 2000 - April 2008
Safecard services div Cendant July 1989 - April 2000
Skills
PeopleSoft, Employee Relations, Performance Management, Human Resources, Training, Employee Engagement, HR Policies, Vendor Management, Leadership, Employee Training, Leadership Development, Performance Appraisal, Payroll, Analysis, Compensation, HR Consulting, Organizational..., Policy, Benefits Administration, Talent Management, Business Process, Business Analysis, Microsoft Office, Program Management, Microsoft Excel, Business Process..., Change Management, Organizational..., Administration, Access, Team Building, Process Improvement, Management, Customer Service, Team Leadership, Strategic Planning
Education
Dallas Baptist University 2009 — 2014
Bachelor of Science (B.S.), Business Management & Finance - Double Major, 3.0 GPA
Dallas Baptist University
David Higbee David Higbee's Aegis Communications Experience July 2011 - February 2012
Job Social Media Manager at Jay Lynch and Associates
Industry Professional Training & Coaching
Experience
Jay Lynch and Associates April 2012 - Present
Aegis Communications July 2011 - February 2012
Secure Commerce Systems May 2010 - October 2010
The Wizetrade Group March 2005 - February 2010
Transaction Management LLC 2002 - 2003
National Bank Drafting Services August 1997 - February 2002
Skills
Training, Customer Service, Social Media, Coaching, Management, Public Speaking, Social Media Marketing, Account Management, Marketing, Sales, Start-ups, Instructional Design, Email Marketing, Project Management, Team Building, Customer Service..., SEO, Social Networking
Education
University of North Texas 1984 — 1986
BBA, Administrative Management
Alvin Community College 1982 — 1983
College of the Mainland 1981 — 1982
Associates of Business
Jay Lynch and Associates April 2012 - Present
Aegis Communications July 2011 - February 2012
Secure Commerce Systems May 2010 - October 2010
The Wizetrade Group March 2005 - February 2010
Transaction Management LLC 2002 - 2003
National Bank Drafting Services August 1997 - February 2002
Skills
Training, Customer Service, Social Media, Coaching, Management, Public Speaking, Social Media Marketing, Account Management, Marketing, Sales, Start-ups, Instructional Design, Email Marketing, Project Management, Team Building, Customer Service..., SEO, Social Networking
Education
University of North Texas 1984 — 1986
BBA, Administrative Management
Alvin Community College 1982 — 1983
College of the Mainland 1981 — 1982
Associates of Business
Richard Urban Richard Urban's Aegis Communications Experience December 2004 - November 2005
Job Experienced Marketing Consultant
Industry Marketing and Advertising
Experience
Tri-County Animal Hospital January 2012 - Present
Animal General Hospital January 2009 - Present
South Florida Investors 2011 - 2014
Gianni House Taormina March 2010 - 2011
Animal General Hospital 2010 - 2011
Gianni House - Taormina, Sicily April 2010 - August 2010
Equity Resq November 2005 - 2010
Equity Resq January 2005 - September 2009
Aegis Communications December 2004 - November 2005
Aegis Communications 2004 - 2005
Skills
SEO, PPC, Social Media Marketing, EMAIL MARKETING, Facebook, TWITTER, Google Adwords, Google Analytics, MSN AdCenter, Organic Search, ONLINE MARKETING, Online Marketing, ONLINE PR, Press Releases, Promotions, Wordpress, Drupal, Joomla, YouTube, Video Editing, Outsourcing Management, Microsoft Office, Keyword Research, Keyword Analysis, Adsense, Domain Name Registration, Website Development, Web Design, PAY PER CLICK, Online Advertising, Online Publishing, Online Branding, Internet Services, Email Marketing, Advertising, Copywriting, Public Relations, Lead Generation, WordPress
Education
Ashford University 2008 — 2012
Business Administration
Indian River State College 1999 — 2001
Tri-County Animal Hospital January 2012 - Present
Animal General Hospital January 2009 - Present
South Florida Investors 2011 - 2014
Gianni House Taormina March 2010 - 2011
Animal General Hospital 2010 - 2011
Gianni House - Taormina, Sicily April 2010 - August 2010
Equity Resq November 2005 - 2010
Equity Resq January 2005 - September 2009
Aegis Communications December 2004 - November 2005
Aegis Communications 2004 - 2005
Skills
SEO, PPC, Social Media Marketing, EMAIL MARKETING, Facebook, TWITTER, Google Adwords, Google Analytics, MSN AdCenter, Organic Search, ONLINE MARKETING, Online Marketing, ONLINE PR, Press Releases, Promotions, Wordpress, Drupal, Joomla, YouTube, Video Editing, Outsourcing Management, Microsoft Office, Keyword Research, Keyword Analysis, Adsense, Domain Name Registration, Website Development, Web Design, PAY PER CLICK, Online Advertising, Online Publishing, Online Branding, Internet Services, Email Marketing, Advertising, Copywriting, Public Relations, Lead Generation, WordPress
Education
Ashford University 2008 — 2012
Business Administration
Indian River State College 1999 — 2001
Lisa Heimann-Gregson's Aegis Communications Experience August 2012 - April 2013
Job Caregiver at Home
Industry Executive Office
Experience
State Farm June 2013 - August 2014
Aegis Communications August 2012 - April 2013
Allstate Insurance Company February 1997 - June 2012
Skills
Secretarial Skills, Appointment Scheduling, Time Management, Reports, Contact Management, Insurance, Process Improvement, Property & Casualty..., Finance, Customer Retention, General Insurance, Office Management, Customer Service, Term Life Insurance, Microsoft Excel, Microsoft Office, Team Building, Sales, Health Insurance, Outlook, Commercial Insurance, Administrative..., Life Insurance, Claim, Data Entry, Microsoft Word, Interviews, Customer Satisfaction, Liability, Policy, Leadership, Training, Risk Management, Small Business, Event Planning, SharePoint
Education
Dallas County Community College 2005 — 2009
Associates, Science
State Farm June 2013 - August 2014
Aegis Communications August 2012 - April 2013
Allstate Insurance Company February 1997 - June 2012
Skills
Secretarial Skills, Appointment Scheduling, Time Management, Reports, Contact Management, Insurance, Process Improvement, Property & Casualty..., Finance, Customer Retention, General Insurance, Office Management, Customer Service, Term Life Insurance, Microsoft Excel, Microsoft Office, Team Building, Sales, Health Insurance, Outlook, Commercial Insurance, Administrative..., Life Insurance, Claim, Data Entry, Microsoft Word, Interviews, Customer Satisfaction, Liability, Policy, Leadership, Training, Risk Management, Small Business, Event Planning, SharePoint
Education
Dallas County Community College 2005 — 2009
Associates, Science
Aaron Jamieson Aaron Jamieson's Aegis Communications Experience April 1999 - Present
Job Developer & Database Administrator at Aegis Communications
Industry Information Technology and Services
Experience
Aegis Communications April 1999 - Present
Yorba Linda Public Library October 2004 - May 2014
Skills
HTML, Microsoft Office, Computers, Love Of Learning, Always Willing to Learn, Work Without Supervision, Software Development, Programming, Visual Basic 5.0/6.0, ASP, ASP.NET, CSS, Java, PHP, Databases, Database Design, Microsoft SQL Server, SQL, Troubleshooting, Software Documentation, Card Games, Board Games, War Gaming, Role Playing Games, Gameplay, Game Balance, Playtesting, Social Dance, Dance History, Linguistics, Pragmatics, Passion for Quality, Patience, Peer Tutoring, Academic Tutoring, Training, Instruction, Open Source, Research, Academic Writing
Education
San Jose State University 2008 — 2014
Master of Library & Information Science (MLIS)
California State University-Fullerton 2005 — 2008
Bachelor of Arts (BA), Linguistics and Anthropology
Santa Ana College 2003 — 2006
Associate of Arts (AA), Library Technology
Orange Coast College 1993 — 2003
Associate of Arts (AA), Anthropology
Aegis Communications April 1999 - Present
Yorba Linda Public Library October 2004 - May 2014
Skills
HTML, Microsoft Office, Computers, Love Of Learning, Always Willing to Learn, Work Without Supervision, Software Development, Programming, Visual Basic 5.0/6.0, ASP, ASP.NET, CSS, Java, PHP, Databases, Database Design, Microsoft SQL Server, SQL, Troubleshooting, Software Documentation, Card Games, Board Games, War Gaming, Role Playing Games, Gameplay, Game Balance, Playtesting, Social Dance, Dance History, Linguistics, Pragmatics, Passion for Quality, Patience, Peer Tutoring, Academic Tutoring, Training, Instruction, Open Source, Research, Academic Writing
Education
San Jose State University 2008 — 2014
Master of Library & Information Science (MLIS)
California State University-Fullerton 2005 — 2008
Bachelor of Arts (BA), Linguistics and Anthropology
Santa Ana College 2003 — 2006
Associate of Arts (AA), Library Technology
Orange Coast College 1993 — 2003
Associate of Arts (AA), Anthropology
Matt Garrett Matt Garrett's Aegis Communications Experience 2001 - 2004
Job EVP Strategy and Implementation at rDialogue
Industry Marketing and Advertising
Experience
rDialogue May 2013 - Present
Receptivity Group, LLC 2011 - December 2013
Next Generation Marketers, LLC June 2008 - April 2011
Abercrombie & Kent August 2008 - June 2009
Exclusive Resorts December 2004 - April 2008
AEGIS Communications 2001 - 2004
Elrick & Lavidge Market Research March 2001 - December 2001
ImpactYour.com March 2000 - March 2001
ProAct Technologies February 1999 - March 2000
Coverdell & Company April 1996 - February 1999
Skills
Marketing Strategy, Lead Generation, Analytics, Online Advertising, Email Marketing, Social Media Marketing, Digital Marketing, Marketing, Marketing Communications, SEM, Integrated Marketing, Strategic Planning, Strategy, Direct Marketing, Strategic Partnerships, Market Research, CRM, Start-ups, Public Relations, Advertising
Education
Georgia State University 1990 — 1992
Berry College 1984 — 1988
BS, Political Science and Government
rDialogue May 2013 - Present
Receptivity Group, LLC 2011 - December 2013
Next Generation Marketers, LLC June 2008 - April 2011
Abercrombie & Kent August 2008 - June 2009
Exclusive Resorts December 2004 - April 2008
AEGIS Communications 2001 - 2004
Elrick & Lavidge Market Research March 2001 - December 2001
ImpactYour.com March 2000 - March 2001
ProAct Technologies February 1999 - March 2000
Coverdell & Company April 1996 - February 1999
Skills
Marketing Strategy, Lead Generation, Analytics, Online Advertising, Email Marketing, Social Media Marketing, Digital Marketing, Marketing, Marketing Communications, SEM, Integrated Marketing, Strategic Planning, Strategy, Direct Marketing, Strategic Partnerships, Market Research, CRM, Start-ups, Public Relations, Advertising
Education
Georgia State University 1990 — 1992
Berry College 1984 — 1988
BS, Political Science and Government
Jannika Bolling's Aegis Communications Experience 1997 - 2001
Job Business Strategist
Industry Consumer Services
Experience
AppleOne 2006 - 2008
ACS February 2006 - May 2006
Ticketmaster LLC March 2003 - February 2006
Ticketmaster, LLC April 2002 - March 2003
Aegis Communications Group June 1997 - December 2001
Aegis Communications 1997 - 2001
Education
Fairmont State University 2000 — 2001
AppleOne 2006 - 2008
ACS February 2006 - May 2006
Ticketmaster LLC March 2003 - February 2006
Ticketmaster, LLC April 2002 - March 2003
Aegis Communications Group June 1997 - December 2001
Aegis Communications 1997 - 2001
Education
Fairmont State University 2000 — 2001
Charles Poynter's Aegis Communications Experience January 1990 - June 1993
Job Vice President/General Manager
Industry Food & Beverages
Experience
Xerox Corporation - RTS July 2011 - Present
Dean Foods April 2010 - July 2011
PepsiCo February 2003 - April 2010
Express-Med Inc. October 1997 - June 2002
Outsourcing Solutions Inc. June 1993 - October 1997
Aegis Communications January 1990 - June 1993
Consolidated Communications January 1988 - June 1990
DialAmerica Marketing August 1984 - January 1988
Skills
Call Center, Account Management, Strategic Planning, BPO, Transformational..., Management, Recruiting, Team Management, Business Planning, Operations Management, Income Statement, Vendor Management, Call Centers, Contract Negotiation, Cross-functional Team..., Leadership, Strategy, Process Improvement, Outsourcing, Selling, Sales, Talent Management, Business Development
Education
City University of New York 1980 — 1984
BA, CRJ
Xerox Corporation - RTS July 2011 - Present
Dean Foods April 2010 - July 2011
PepsiCo February 2003 - April 2010
Express-Med Inc. October 1997 - June 2002
Outsourcing Solutions Inc. June 1993 - October 1997
Aegis Communications January 1990 - June 1993
Consolidated Communications January 1988 - June 1990
DialAmerica Marketing August 1984 - January 1988
Skills
Call Center, Account Management, Strategic Planning, BPO, Transformational..., Management, Recruiting, Team Management, Business Planning, Operations Management, Income Statement, Vendor Management, Call Centers, Contract Negotiation, Cross-functional Team..., Leadership, Strategy, Process Improvement, Outsourcing, Selling, Sales, Talent Management, Business Development
Education
City University of New York 1980 — 1984
BA, CRJ
Janis Ashley's Aegis Communications Experience 1996 - 2000
Job BOA at Edward Jones Financial
Industry Financial Services
Experience
Edward Jones Financial May 2007 - Present
Nethercutt Collection/Musuem October 2005 - January 2007
Natural History Museum of Los Angeles County July 2000 - October 2005
Aegis Communications 1996 - 2000
Inquiry Handling Service 1991 - 1996
Zero Corporation 1987 - 1987
Dr Pepper Bottling Company of Texas 1981 - 1986
Education
California Lutheran University 1970 — 1972
Biology
California State University-Northridge
BS, Business/Marketing
Edward Jones Financial May 2007 - Present
Nethercutt Collection/Musuem October 2005 - January 2007
Natural History Museum of Los Angeles County July 2000 - October 2005
Aegis Communications 1996 - 2000
Inquiry Handling Service 1991 - 1996
Zero Corporation 1987 - 1987
Dr Pepper Bottling Company of Texas 1981 - 1986
Education
California Lutheran University 1970 — 1972
Biology
California State University-Northridge
BS, Business/Marketing
Karina Davis's Aegis Communications Experience October 2001 - April 2003
Job Benefits Manager at JPS Health Network
Industry Human Resources
Experience
JPS Health Network June 2014 - Present
RadioShack August 2012 - November 2013
RadioShack July 2012 - August 2012
Aviall June 2011 - December 2011
CEC Entertainment March 2009 - April 2011
Jacuzzi Brands Corp. November 2003 - January 2009
Aegis Communications October 2001 - April 2003
Brinker International May 2000 - July 2001
Skills
Compliance, Employee Benefits, Employee Relations, Work Life Balance, Employee Engagement, HRIS, Payroll, Leadership, Human Resources, Personnel Management, FMLA, Training, Employment Law, Policy, Benefits Administration, Onboarding, Management, Team Building, New Hire Orientations
Education
American InterContinental University 2009 — 2010
Master of Arts (M.A.), Human Resources and Business Administration
JPS Health Network June 2014 - Present
RadioShack August 2012 - November 2013
RadioShack July 2012 - August 2012
Aviall June 2011 - December 2011
CEC Entertainment March 2009 - April 2011
Jacuzzi Brands Corp. November 2003 - January 2009
Aegis Communications October 2001 - April 2003
Brinker International May 2000 - July 2001
Skills
Compliance, Employee Benefits, Employee Relations, Work Life Balance, Employee Engagement, HRIS, Payroll, Leadership, Human Resources, Personnel Management, FMLA, Training, Employment Law, Policy, Benefits Administration, Onboarding, Management, Team Building, New Hire Orientations
Education
American InterContinental University 2009 — 2010
Master of Arts (M.A.), Human Resources and Business Administration
Molly Nieser's Aegis Communications Experience March 2013 - Present
Job National Sales Manager at Dental Learning Systems, LLC
Industry Marketing and Advertising
Experience
Dental Learning Systems, LLC January 2015 - Present
Aegis Communications March 2013 - Present
Aegis Communications 2012 - Present
Advanstar Communications August 2006 - December 2011
Skills
Digital Marketing, Marketing Communications, Advertising, Publishing
Education
Duquesne University 2000 — 2005
Dental Learning Systems, LLC January 2015 - Present
Aegis Communications March 2013 - Present
Aegis Communications 2012 - Present
Advanstar Communications August 2006 - December 2011
Skills
Digital Marketing, Marketing Communications, Advertising, Publishing
Education
Duquesne University 2000 — 2005
Kimberly Crain's Aegis Communications Experience June 2012 - December 2012
Job Recruiter/Recruiting Coordinator
Industry Human Resources
Experience
Aegis Communications June 2012 - December 2012
Aegis Communications July 2011 - December 2011
FlightSafety International June 2008 - December 2011
Cadbury Schweppes Americas Beverages (Dr. Pepper Snapple Group) December 2005 - November 2007
Staffmark, Spherion, TRC Staffing January 2004 - December 2005
Security Advantage Alarm Systems July 2002 - July 2003
Skills
Payroll, Recruiting, Onboarding, Applicant Tracking..., Call Centers, Interviews, Employee Relations
Education
Collin County Community College 2008 — 2008
Human Resource Management Certification
Executive Secretarial School, Dallas Texas 1995 — 1999
Legal and Business Administrative Program
Richland Community College
Aegis Communications June 2012 - December 2012
Aegis Communications July 2011 - December 2011
FlightSafety International June 2008 - December 2011
Cadbury Schweppes Americas Beverages (Dr. Pepper Snapple Group) December 2005 - November 2007
Staffmark, Spherion, TRC Staffing January 2004 - December 2005
Security Advantage Alarm Systems July 2002 - July 2003
Skills
Payroll, Recruiting, Onboarding, Applicant Tracking..., Call Centers, Interviews, Employee Relations
Education
Collin County Community College 2008 — 2008
Human Resource Management Certification
Executive Secretarial School, Dallas Texas 1995 — 1999
Legal and Business Administrative Program
Richland Community College
Karen Fields's Aegis Communications Experience 2001 - 2004
Job VP, Strategy & Implementation at rDialogue
Industry Marketing and Advertising
Experience
rDialogue July 2013 - Present
Exclusive Resorts May 2012 - July 2013
Portico by Exclusive Resorts January 2012 - July 2013
Exclusive Resorts 2005 - May 2012
Integrative Logic 2004 - 2005
Aegis Communications 2001 - 2004
Impactyour.com 2000 - 2001
ProAct Technologies 1999 - 2000
Coverdell 1996 - 1999
Skills
CRM, Analytics, Management, Marketing Strategy, Strategic Planning, Marketing, Direct Marketing, Marketing Communications, Customer Retention, Lead Generation
Education
Bucknell University 1991 — 1995
BS, Mathematics
rDialogue July 2013 - Present
Exclusive Resorts May 2012 - July 2013
Portico by Exclusive Resorts January 2012 - July 2013
Exclusive Resorts 2005 - May 2012
Integrative Logic 2004 - 2005
Aegis Communications 2001 - 2004
Impactyour.com 2000 - 2001
ProAct Technologies 1999 - 2000
Coverdell 1996 - 1999
Skills
CRM, Analytics, Management, Marketing Strategy, Strategic Planning, Marketing, Direct Marketing, Marketing Communications, Customer Retention, Lead Generation
Education
Bucknell University 1991 — 1995
BS, Mathematics
Ron Abram's Aegis Communications Experience 2010 - 2012
Job Operations / Project Management
Industry Financial Services
Experience
Consultant 2014 - Present
BANK OF AMERICA 2012 - 2013
AEGIS COMMUNICATIONS 2010 - 2012
Skills
Cross-functional Team..., Operations Management, CRM, Project Management, Quality Assurance, Team Management, Process Improvement, Marketing Communications, Vendor Management, Financial Reporting, Business Process..., Business Analysis, Risk Management, Six Sigma, Change Management, Program Management, Leadership, Analysis, Financial Analysis, Management, Call Centers, Forecasting
Education
Amberton University
Master of Business Administration (M.B.A.), Management
The University of Texas at Arlington
BS - Architecture
The University of Texas at Dallas
Project Management Certificate (2008)
Consultant 2014 - Present
BANK OF AMERICA 2012 - 2013
AEGIS COMMUNICATIONS 2010 - 2012
Skills
Cross-functional Team..., Operations Management, CRM, Project Management, Quality Assurance, Team Management, Process Improvement, Marketing Communications, Vendor Management, Financial Reporting, Business Process..., Business Analysis, Risk Management, Six Sigma, Change Management, Program Management, Leadership, Analysis, Financial Analysis, Management, Call Centers, Forecasting
Education
Amberton University
Master of Business Administration (M.B.A.), Management
The University of Texas at Arlington
BS - Architecture
The University of Texas at Dallas
Project Management Certificate (2008)
Beth Beckwith's Aegis Communications Experience November 1998 - December 1999
Job Office Assistant Rental Department at Holland Enterprises, LLC
Industry Human Resources
Experience
Holland Enterprises, LLC July 2014 - February 2015
David W. Hart, Attorney at Law November 2013 - May 2014
Thomas R. Ross II, Attorney at Law September 2012 - August 2013
Davis Memorial Hospital November 2009 - June 2011
Correctional Medical Services April 2001 - December 2006
Kmart October 2000 - May 2004
Aegis Communications November 1998 - December 1999
Allstate February 1998 - May 1998
Mountain Valley Bank, N.A. September 1992 - January 1998
Stone & Thomas Department Store April 1991 - July 1991
Skills
Accounting, Human Resources, Invoicing, Training, Customer Service, Healthcare, Quality Assurance, Sales, Insurance, Employee Benefits, Access, Project Management, Time Management, Data Entry, Employee Relations, Microsoft Office, Microsoft Excel, Strategic Planning, Leadership, Filing, Policy, Process Scheduler, Outlook, Administrative...
Education
Fairmont State University 1987 — 1991
BS/AS, Business Administration/Retail Management
Elkins High School 1984 — 1987
High School, College Prep
Holland Enterprises, LLC July 2014 - February 2015
David W. Hart, Attorney at Law November 2013 - May 2014
Thomas R. Ross II, Attorney at Law September 2012 - August 2013
Davis Memorial Hospital November 2009 - June 2011
Correctional Medical Services April 2001 - December 2006
Kmart October 2000 - May 2004
Aegis Communications November 1998 - December 1999
Allstate February 1998 - May 1998
Mountain Valley Bank, N.A. September 1992 - January 1998
Stone & Thomas Department Store April 1991 - July 1991
Skills
Accounting, Human Resources, Invoicing, Training, Customer Service, Healthcare, Quality Assurance, Sales, Insurance, Employee Benefits, Access, Project Management, Time Management, Data Entry, Employee Relations, Microsoft Office, Microsoft Excel, Strategic Planning, Leadership, Filing, Policy, Process Scheduler, Outlook, Administrative...
Education
Fairmont State University 1987 — 1991
BS/AS, Business Administration/Retail Management
Elkins High School 1984 — 1987
High School, College Prep
Jim Minatra, PMP's Aegis Communications Experience September 1998 - May 1999
Job Director at Group Elite Communications
Industry Computer Software
Experience
NICE Systems January 2014 - October 2014
NICE Systems June 2012 - January 2014
NICE Systems 1999 - July 2012
IEX November 1999 - June 2012
Aegis Communications September 1998 - May 1999
Skills
Call Center, Workforce Management, Vendor Management, Contact Centers, Telecommunications, Call Centers, CTI, Enterprise Software, Management, Customer Experience, Call Center Development, Outsourcing, SaaS
Education
Collin County Community College 2006 — 2006
PMP Certified, Project Management
Angelo State University 1985 — 1989
Bachelor's Degree, Finance, General
NICE Systems January 2014 - October 2014
NICE Systems June 2012 - January 2014
NICE Systems 1999 - July 2012
IEX November 1999 - June 2012
Aegis Communications September 1998 - May 1999
Skills
Call Center, Workforce Management, Vendor Management, Contact Centers, Telecommunications, Call Centers, CTI, Enterprise Software, Management, Customer Experience, Call Center Development, Outsourcing, SaaS
Education
Collin County Community College 2006 — 2006
PMP Certified, Project Management
Angelo State University 1985 — 1989
Bachelor's Degree, Finance, General
Jeff Stark's Aegis Communications Experience April 1998 - Present
Job Operations Director at Teleperformance (formerly Aegis)
Industry Outsourcing/Offshoring
Experience
Aegis Communications April 1998 - Present
DialAmerica Marketing May 1997 - April 1998
DialAmerica Marketing June 1996 - April 1997
DialAmerica Marketing February 1995 - May 1996
DialAmerica Marketing July 1990 - January 1995
DialAmerica Marketing March 1990 - June 1990
Skills
Call Center, Account Management, BPO, Telemarketing, Operations Management, Call Center Development, Customer Experience, Call Centers, Outsourcing, Management, Customer Service, Workforce Management, Team Management, CRM, Process Improvement, Vendor Management, Leadership, Customer Retention, Customer Satisfaction
Education
Arizona State University 1990 — 1994
BS, Business Management
Aegis Communications April 1998 - Present
DialAmerica Marketing May 1997 - April 1998
DialAmerica Marketing June 1996 - April 1997
DialAmerica Marketing February 1995 - May 1996
DialAmerica Marketing July 1990 - January 1995
DialAmerica Marketing March 1990 - June 1990
Skills
Call Center, Account Management, BPO, Telemarketing, Operations Management, Call Center Development, Customer Experience, Call Centers, Outsourcing, Management, Customer Service, Workforce Management, Team Management, CRM, Process Improvement, Vendor Management, Leadership, Customer Retention, Customer Satisfaction
Education
Arizona State University 1990 — 1994
BS, Business Management
Nikki Black's Aegis Communications Experience August 2001 - May 2011
Job Pharmaceutical Industry Data Analyst
Industry Pharmaceuticals
Experience
Mylan August 2015 - Present
NW3C May 2012 - May 2015
Aegis Communications August 2001 - May 2011
Aegis Communications August 2002 - January 2011
Mary Kay Cosmetics 2003 - 2009
Never Stop Inc. December 2000 - June 2001
MegaForce Staffing Services February 2000 - June 2001
Skills
Training, Call Centers, Leadership, Recruiting, Customer Service, Operations Management, Team Leadership, Process Improvement, Time Management, Team Building, Outsourcing, Call Center, Sales Management, Coaching, Leadership Development, Customer Satisfaction, Management, Customer Experience, Performance Management, Team Management, CRM, Workforce Management, Vendor Management, BPO, Supervision, Report Writing, Written Correspondence, Computer Proficiency, Curriculum Development, Administrative..., Account Management, Contract Navigation, Analytical Skills, Analytics, Coding Languages, Web Design, Web Development
Education
Fairmont State University 2013 — 2015
Master of Science (MS), Criminal Justice and Corrections
Fairmont State University 2003 — 2010
B.A., Business
Fairmont Senior High 1992 — 1996
Mylan August 2015 - Present
NW3C May 2012 - May 2015
Aegis Communications August 2001 - May 2011
Aegis Communications August 2002 - January 2011
Mary Kay Cosmetics 2003 - 2009
Never Stop Inc. December 2000 - June 2001
MegaForce Staffing Services February 2000 - June 2001
Skills
Training, Call Centers, Leadership, Recruiting, Customer Service, Operations Management, Team Leadership, Process Improvement, Time Management, Team Building, Outsourcing, Call Center, Sales Management, Coaching, Leadership Development, Customer Satisfaction, Management, Customer Experience, Performance Management, Team Management, CRM, Workforce Management, Vendor Management, BPO, Supervision, Report Writing, Written Correspondence, Computer Proficiency, Curriculum Development, Administrative..., Account Management, Contract Navigation, Analytical Skills, Analytics, Coding Languages, Web Design, Web Development
Education
Fairmont State University 2013 — 2015
Master of Science (MS), Criminal Justice and Corrections
Fairmont State University 2003 — 2010
B.A., Business
Fairmont Senior High 1992 — 1996
James Stormes's Aegis Communications Experience 2001 - 2005
Job Sr Software Developer at Cavok Group
Industry Internet
Experience
Cavok Group August 2012 - Present
Online Performance Marketing 2011 - August 2012
Range Online Media a Part of iProspect 2009 - 2011
CFj 2005 - 2009
Aegis Communications 2001 - 2005
Skills
JavaScript, Web Development, C#, PHP, Apache, HTML, SEO, Linux, CSS, E-commerce, Microsoft SQL Server, XML, SQL, Analytics, Wordpress, MySQL, ASP.NET, SharePoint, Visio
Education
Angelo State University
Cavok Group August 2012 - Present
Online Performance Marketing 2011 - August 2012
Range Online Media a Part of iProspect 2009 - 2011
CFj 2005 - 2009
Aegis Communications 2001 - 2005
Skills
JavaScript, Web Development, C#, PHP, Apache, HTML, SEO, Linux, CSS, E-commerce, Microsoft SQL Server, XML, SQL, Analytics, Wordpress, MySQL, ASP.NET, SharePoint, Visio
Education
Angelo State University
Beth Rainey's Aegis Communications Experience November 1999 - July 2000
Job Searching for Employment
Industry Outsourcing/Offshoring
Experience
Service Associates of America August 2010 - Present
Synergy Solutions, Inc January 2008 - September 2009
Service Associates of America 2005 - 2007
Guaranteed Marketing Solutions March 2004 - November 2004
e-Telequest 2000 - 2003
Aegis Communications November 1999 - July 2000
American Telemarketing Specialists, Inc. 1992 - 1999
Skills
BPO, Call Center, Telemarketing, Workforce Management, Call Center Development, Inbound Marketing, Contact Centers, Call Centers, SQL, Operations Management, Telecommunications, Avaya, Customer Satisfaction, Lead Generation, Customer Experience, Outsourcing, IVR, Process Improvement
Education
Brookhaven Community College 2010 — 2010
Mini Course - Programming
University of North Texas 2010 — 2010
Mini Courses - Programming
University of North Texas 1992 — 1997
BA, Art History
Tyler Junior College 1989 — 1992
Service Associates of America August 2010 - Present
Synergy Solutions, Inc January 2008 - September 2009
Service Associates of America 2005 - 2007
Guaranteed Marketing Solutions March 2004 - November 2004
e-Telequest 2000 - 2003
Aegis Communications November 1999 - July 2000
American Telemarketing Specialists, Inc. 1992 - 1999
Skills
BPO, Call Center, Telemarketing, Workforce Management, Call Center Development, Inbound Marketing, Contact Centers, Call Centers, SQL, Operations Management, Telecommunications, Avaya, Customer Satisfaction, Lead Generation, Customer Experience, Outsourcing, IVR, Process Improvement
Education
Brookhaven Community College 2010 — 2010
Mini Course - Programming
University of North Texas 2010 — 2010
Mini Courses - Programming
University of North Texas 1992 — 1997
BA, Art History
Tyler Junior College 1989 — 1992
Brian Ferrell's Aegis Communications Experience March 1999 - May 2003
Job Director Financial Analysis at AT&T
Industry Telecommunications
Experience
AT&T May 2014 - Present
AT&T January 2013 - May 2014
AT&T August 2003 - January 2013
Aegis Communications March 1999 - May 2003
Bank One June 1997 - March 1999
Skills
Forecasting, Capital Budgeting, Financial Analysis, Financial Reporting
Education
Southern Methodist University - Cox School of Business 2000 — 2003
MBA, Finance and Financial Consulting
Baylor University - Hankamer School of Business 1994 — 1997
BBA, Finance
AT&T May 2014 - Present
AT&T January 2013 - May 2014
AT&T August 2003 - January 2013
Aegis Communications March 1999 - May 2003
Bank One June 1997 - March 1999
Skills
Forecasting, Capital Budgeting, Financial Analysis, Financial Reporting
Education
Southern Methodist University - Cox School of Business 2000 — 2003
MBA, Finance and Financial Consulting
Baylor University - Hankamer School of Business 1994 — 1997
BBA, Finance
Carol E Litchford's Aegis Communications Experience October 2004 - December 2009
Job BPO Executive
Industry Outsourcing/Offshoring
Experience
APAC Customer Services November 2010 - Present
Aegis Communications October 2004 - December 2009
Aegis Communications January 2000 - October 2004
Aegis Communications January 1997 - December 1999
ATC March 1994 - December 1996
Xerox Corporation June 1973 - January 1994
Skills
Outsourcing, BPO, Business Development, Management, Call Center, Start-ups, Performance Management, CRM, Workforce Management, Vendor Management
Education
Dallas Baptist University 1990 — 1994
Bachelor's Degree, Business
Southern Methodist University - Cox School of Business 1993 — 1993
Executive Management Program, Business Administration and Leadership
University of Oklahoma 1968 — 1970
Elementary Education and Teaching
APAC Customer Services November 2010 - Present
Aegis Communications October 2004 - December 2009
Aegis Communications January 2000 - October 2004
Aegis Communications January 1997 - December 1999
ATC March 1994 - December 1996
Xerox Corporation June 1973 - January 1994
Skills
Outsourcing, BPO, Business Development, Management, Call Center, Start-ups, Performance Management, CRM, Workforce Management, Vendor Management
Education
Dallas Baptist University 1990 — 1994
Bachelor's Degree, Business
Southern Methodist University - Cox School of Business 1993 — 1993
Executive Management Program, Business Administration and Leadership
University of Oklahoma 1968 — 1970
Elementary Education and Teaching
Merinda Brayfield's Aegis Communications Experience July 2011 - April 2012
Job Customer service at Blackboard
Industry Writing and Editing
Experience
Teleperformance May 2015 - Present
Blackboard April 2012 - April 2015
Aegis Communications July 2011 - April 2012
Picture Me! May 2011 - August 2011
Toys R Us September 2008 - May 2011
Aegis Communications November 2010 - April 2011
Spherion February 2008 - May 2008
Express Personnel February 2007 - October 2007
Skills
Microsoft Office, Social Media, Customer Service, Editing, Social Networking, Data Entry, Windows, WordPress, PowerPoint, Storytelling, Writing, Blogging, Typing, Microsoft Excel, Research, Team Building
Education
Arizona State University 2013 — 2017
Bachelor of Arts (B.A.), Film and media
Temple College 2008 — 2009
· Associate of Arts, History
Enumclaw High School
Saint Charles Community College
Teleperformance May 2015 - Present
Blackboard April 2012 - April 2015
Aegis Communications July 2011 - April 2012
Picture Me! May 2011 - August 2011
Toys R Us September 2008 - May 2011
Aegis Communications November 2010 - April 2011
Spherion February 2008 - May 2008
Express Personnel February 2007 - October 2007
Skills
Microsoft Office, Social Media, Customer Service, Editing, Social Networking, Data Entry, Windows, WordPress, PowerPoint, Storytelling, Writing, Blogging, Typing, Microsoft Excel, Research, Team Building
Education
Arizona State University 2013 — 2017
Bachelor of Arts (B.A.), Film and media
Temple College 2008 — 2009
· Associate of Arts, History
Enumclaw High School
Saint Charles Community College
Julio Balsells's Aegis Communications Experience September 2010 - June 2011
Job Human Resources Analyst at Comerica Bank
Industry Banking
Experience
Comerica Bank September 2012 - Present
Comerica Bank July 2011 - September 2012
Aegis Communications September 2010 - June 2011
2010 Census 2010 - 2010
Comerica Bank February 2007 - January 2008
Countrywide 2005 - 2007
Adir International dba La Curacao 2003 - 2005
La Curacao 2000 - 2005
Serfin Funds Transfer 1998 - 2000
Skills
Onboarding, Employee Relations, Talent Management, Human Resources, Recruiting, Sourcing, Employee Benefits, Applicant Tracking..., Personnel Management, Temporary Placement, Talent Acquisition, Taleo
Education
California State University-Northridge 1994 — 1995
N/A, Biology
Comerica Bank September 2012 - Present
Comerica Bank July 2011 - September 2012
Aegis Communications September 2010 - June 2011
2010 Census 2010 - 2010
Comerica Bank February 2007 - January 2008
Countrywide 2005 - 2007
Adir International dba La Curacao 2003 - 2005
La Curacao 2000 - 2005
Serfin Funds Transfer 1998 - 2000
Skills
Onboarding, Employee Relations, Talent Management, Human Resources, Recruiting, Sourcing, Employee Benefits, Applicant Tracking..., Personnel Management, Temporary Placement, Talent Acquisition, Taleo
Education
California State University-Northridge 1994 — 1995
N/A, Biology
John Marcovitz's Aegis Communications Experience 2000 - 2002
Job Software Engineer
Industry Consumer Electronics
Experience
Numonics February 2006 - April 2009
Aegis Communications 2000 - 2002
Education
Drexel University 1970 — 1975
BSEE, Electronics Engineering
Community College of Philadelphia 1970 — 1972
AS, Engineering Science
Numonics February 2006 - April 2009
Aegis Communications 2000 - 2002
Education
Drexel University 1970 — 1975
BSEE, Electronics Engineering
Community College of Philadelphia 1970 — 1972
AS, Engineering Science
Sherri Worley's Aegis Communications Experience June 2010 - October 2010
Job Coordinator for Auxiliary Personnel at Killeen ISD
Industry Human Resources
Experience
Killeen ISD October 2010 - Present
Aegis Communications June 2010 - October 2010
Sallie Mae, Inc. September 1998 - June 2010
Professional Datasolutions, Inc. 1994 - 1996
Skills
Human Resources, Onboarding, Leadership, Process Improvement, Talent Management, Employee Relations, Personnel Management, PeopleSoft, Team Building, Training, Benefits Administration, Management, Performance Management, Recruiting, HRIS, Employee Engagement, Talent Acquisition, Strategic Planning, Employee Benefits, Microsoft Office, Leadership Development, Vendor Management, Interviews, Employee Recognition, Customer Service, Call Centers
Education
Colorado Technical University 2014 — 2015
Master of Business Administration (M.B.A.), Human Resources Management and Services
Texas State University 1989 — 1993
BBA, Management
Killeen ISD October 2010 - Present
Aegis Communications June 2010 - October 2010
Sallie Mae, Inc. September 1998 - June 2010
Professional Datasolutions, Inc. 1994 - 1996
Skills
Human Resources, Onboarding, Leadership, Process Improvement, Talent Management, Employee Relations, Personnel Management, PeopleSoft, Team Building, Training, Benefits Administration, Management, Performance Management, Recruiting, HRIS, Employee Engagement, Talent Acquisition, Strategic Planning, Employee Benefits, Microsoft Office, Leadership Development, Vendor Management, Interviews, Employee Recognition, Customer Service, Call Centers
Education
Colorado Technical University 2014 — 2015
Master of Business Administration (M.B.A.), Human Resources Management and Services
Texas State University 1989 — 1993
BBA, Management
Vanessa J. Walcott's Aegis Communications Experience November 2010 - May 2012
Job Insurance Verification Specialist
Industry Insurance
Experience
Health Plus Management Services, LLC. January 2014 - Present
Kaplan May 2012 - Present
Aegis Communications November 2010 - May 2012
MVD, Inc. 2008 - 2009
Skills
Customer Service
Education
City University of New York-Hunter College 2000 — 2004
Fiorello H. La Guardia High School 2000 — 2004
Health Plus Management Services, LLC. January 2014 - Present
Kaplan May 2012 - Present
Aegis Communications November 2010 - May 2012
MVD, Inc. 2008 - 2009
Skills
Customer Service
Education
City University of New York-Hunter College 2000 — 2004
Fiorello H. La Guardia High School 2000 — 2004
Chandra Venkataramani's Aegis Communications Experience February 2005 - December 2012
Job Chief Information Officer
Industry Telecommunications
Experience
Convergys January 2013 - Present
Aegis Communications February 2005 - December 2012
Swift Response January 2000 - February 2005
JP Morgan Chase January 1998 - January 2000
Skills
BPO, Outsourcing, Call Center, Operations Management, Workforce Management, Vendor Management, Process Improvement, Service Delivery, Operational Excellence, Customer Experience, Business Process..., Team Management, Contact Centers, Re-engineering, Performance Management, Performance Improvement, Customer Satisfaction, Quality Assurance, Business Transformation, Offshoring, Call Centers, CRM, Team Leadership, Process Excellence, Quality Management, Transition Management, Inbound Marketing, Business Process, P&L Management, Strategy, Employee Engagement, Cross-functional Team..., Sla, Program Management, Process Management, Management, Change Management
Education
New York University - Leonard N. Stern School of Business 1996 — 1999
MBA, Finance and Information Systems
Louisiana Tech University 1991 — 1993
MS, Industrial Engineering
Birla Institute of Technology and Science, Pilani 1987 — 1991
MSc. Tech, Engineering Technology
PS Senior 1977 — 1987
High school, High School/Secondary Diplomas and Certificates
Convergys January 2013 - Present
Aegis Communications February 2005 - December 2012
Swift Response January 2000 - February 2005
JP Morgan Chase January 1998 - January 2000
Skills
BPO, Outsourcing, Call Center, Operations Management, Workforce Management, Vendor Management, Process Improvement, Service Delivery, Operational Excellence, Customer Experience, Business Process..., Team Management, Contact Centers, Re-engineering, Performance Management, Performance Improvement, Customer Satisfaction, Quality Assurance, Business Transformation, Offshoring, Call Centers, CRM, Team Leadership, Process Excellence, Quality Management, Transition Management, Inbound Marketing, Business Process, P&L Management, Strategy, Employee Engagement, Cross-functional Team..., Sla, Program Management, Process Management, Management, Change Management
Education
New York University - Leonard N. Stern School of Business 1996 — 1999
MBA, Finance and Information Systems
Louisiana Tech University 1991 — 1993
MS, Industrial Engineering
Birla Institute of Technology and Science, Pilani 1987 — 1991
MSc. Tech, Engineering Technology
PS Senior 1977 — 1987
High school, High School/Secondary Diplomas and Certificates
Qamar Zia's Aegis Communications Experience August 2012 - Present
Job Student at The University of Texas at Dallas School of Management
Industry Information Technology and Services
Experience
Aegis Communications August 2012 - Present
Evantage, Inc. July 2011 - May 2012
Valtech February 2011 - June 2011
HD Computers and Cameras March 2008 - January 2011
Education
University of Texas 2007 — 2013
Bachelor of Science, MIS
University of Texas at Dallas - Naveen Jindal School of Management 2004 — 2013
B.Sc, Management Information Systems
Collin County Community College
Associates of Arts
Aegis Communications August 2012 - Present
Evantage, Inc. July 2011 - May 2012
Valtech February 2011 - June 2011
HD Computers and Cameras March 2008 - January 2011
Education
University of Texas 2007 — 2013
Bachelor of Science, MIS
University of Texas at Dallas - Naveen Jindal School of Management 2004 — 2013
B.Sc, Management Information Systems
Collin County Community College
Associates of Arts
Maureen Brydges's Aegis Communications Experience 2008 - Present
Job Graphic Design, Production & Pre Press
Industry Marketing and Advertising
Experience
Aegis Communications 2008 - Present
The Creative Group September 2007 - January 2009
Lorel Marketing Group 2007 - 2008
Group Two Advertising June 2003 - June 2007
Education
Drexel University 1998 — 2002
Bachelor's Degree, Graphic Design
Aegis Communications 2008 - Present
The Creative Group September 2007 - January 2009
Lorel Marketing Group 2007 - 2008
Group Two Advertising June 2003 - June 2007
Education
Drexel University 1998 — 2002
Bachelor's Degree, Graphic Design
Leslie Garsten's Aegis Communications Experience September 2007 - December 2012
Job Home Health Coach
Industry Health, Wellness and Fitness
Experience
Aegis Communications September 2007 - December 2012
Washington Lake Retreat February 2000 - May 2007
Interfaith League August 1988 - February 2000
Skills
Customer Service, Administration, Customer Satisfaction, Customer Relations, Excel, Microsoft Office, Word, PowerPoint, Windows, Call Center, Outlook, People Management, Coaching, Hiring, Management, Teaching
Education
Ashford University 2009 — 2013
Social Science, Sociology, Psychology, History, summa cum laude
Barnard College 1966 — 1969
Spanish, Latin American Studies, Psychology
Aegis Communications September 2007 - December 2012
Washington Lake Retreat February 2000 - May 2007
Interfaith League August 1988 - February 2000
Skills
Customer Service, Administration, Customer Satisfaction, Customer Relations, Excel, Microsoft Office, Word, PowerPoint, Windows, Call Center, Outlook, People Management, Coaching, Hiring, Management, Teaching
Education
Ashford University 2009 — 2013
Social Science, Sociology, Psychology, History, summa cum laude
Barnard College 1966 — 1969
Spanish, Latin American Studies, Psychology
Annie Yee's Aegis Communications Experience June 1999 - September 1999
Job Loan Documentation Specialist
Industry Financial Services
Experience
Wells Fargo May 2009 - June 2011
The CIT Group October 2000 - December 2007
Dillards September 1999 - September 2000
Aegis Communications June 1999 - September 1999
Sierra Suites Hotel July 1998 - April 1999
Skills
Loans, Customer Service, Commercial Lending, Sales, Financial Services, Commercial Banking, Financial Analysis, Credit Risk, Banking, Credit Analysis
Education
Cochise College 1999 — 1999
Certificate, Teleservices
Christopher Newport University 1993 — 1997
BS, Management
Wells Fargo May 2009 - June 2011
The CIT Group October 2000 - December 2007
Dillards September 1999 - September 2000
Aegis Communications June 1999 - September 1999
Sierra Suites Hotel July 1998 - April 1999
Skills
Loans, Customer Service, Commercial Lending, Sales, Financial Services, Commercial Banking, Financial Analysis, Credit Risk, Banking, Credit Analysis
Education
Cochise College 1999 — 1999
Certificate, Teleservices
Christopher Newport University 1993 — 1997
BS, Management
Roderick Spriggins, MBA's Aegis Communications Experience September 2008 - February 2009
Job Experienced Technical Product Management / Product Marketing Professional
Industry Financial Services
Experience
JPMorgan Chase July 2011 - Present
Starpower Home Entertainment Systems February 2009 - July 2011
Aegis Communications September 2008 - February 2009
Credit Solutions May 2008 - August 2008
Starpower Home Entertainment Systems February 2002 - May 2008
Compaq August 2000 - November 2001
Alcatel USA, Inc August 1997 - August 2000
Raytheon August 1996 - August 1997
General Motors August 1995 - August 1996
Skills
Sales, Budgets, Customer Service, Leadership, Management, Marketing, Telecommunications, Troubleshooting, Project Management, Sales Management, Strategic Planning, Wireless, Program Management, Testing, Strategy, Analysis, Process Improvement, Negotiation, Security, Integration
Education
Amberton University 1999 — 2002
MBA, Strategic Leadership
Southern University and Agricultural and Mechanical College at Baton Rouge 1989 — 1995
BSEE, Electrical Engineering
JPMorgan Chase July 2011 - Present
Starpower Home Entertainment Systems February 2009 - July 2011
Aegis Communications September 2008 - February 2009
Credit Solutions May 2008 - August 2008
Starpower Home Entertainment Systems February 2002 - May 2008
Compaq August 2000 - November 2001
Alcatel USA, Inc August 1997 - August 2000
Raytheon August 1996 - August 1997
General Motors August 1995 - August 1996
Skills
Sales, Budgets, Customer Service, Leadership, Management, Marketing, Telecommunications, Troubleshooting, Project Management, Sales Management, Strategic Planning, Wireless, Program Management, Testing, Strategy, Analysis, Process Improvement, Negotiation, Security, Integration
Education
Amberton University 1999 — 2002
MBA, Strategic Leadership
Southern University and Agricultural and Mechanical College at Baton Rouge 1989 — 1995
BSEE, Electrical Engineering
Joshua Lansberry's Aegis Communications Experience November 2004 - August 2009
Job Telecommunications Professional
Industry Telecommunications
Experience
TRG Customer Solutions September 2010 - Present
Aegis Communications November 2004 - August 2009
Shoney's Inc February 2004 - November 2004
Skills
Customer Service, Technical Support, Telemarketing, Quality Control, Telecommuting, Phone Etiquette, Online Support, Logo Design, Process Scheduler, Call Center
Education
Some college at Davis and Elkins College Elkins High School 2006 — 2007
Davis and Elkins College
N/A, Nursing
TRG Customer Solutions September 2010 - Present
Aegis Communications November 2004 - August 2009
Shoney's Inc February 2004 - November 2004
Skills
Customer Service, Technical Support, Telemarketing, Quality Control, Telecommuting, Phone Etiquette, Online Support, Logo Design, Process Scheduler, Call Center
Education
Some college at Davis and Elkins College Elkins High School 2006 — 2007
Davis and Elkins College
N/A, Nursing
W. Robert Biel's Aegis Communications Experience January 1996 - January 1997
Job facilities manager
Industry Facilities Services
Experience
CDG Management, LLC January 1999 - February 2010
Aegis Communications January 1996 - January 1997
Bradlees, Inc January 1986 - January 1995
Skills
Facilities Management, Employee Relations, Customer Service, Team Building, Strategic Planning, Problem Solving, Team Management, Customer Relations, Performance Management, Microsoft Office, Excel, Purchasing, Budgeting, Documentation, Word, Contract Management, Telecommunications, Operations Management, Administration, Visio, Supervisory Skills, Property Management, Process Improvement, Vendor Relations, Contract Negotiation, Inventory Management, Event Management, Scheduling, Coaching, Vendor Management, Budgets
Education
Cheonggang Academy
B.S
Middlesex County College
Business Management
CDG Management, LLC January 1999 - February 2010
Aegis Communications January 1996 - January 1997
Bradlees, Inc January 1986 - January 1995
Skills
Facilities Management, Employee Relations, Customer Service, Team Building, Strategic Planning, Problem Solving, Team Management, Customer Relations, Performance Management, Microsoft Office, Excel, Purchasing, Budgeting, Documentation, Word, Contract Management, Telecommunications, Operations Management, Administration, Visio, Supervisory Skills, Property Management, Process Improvement, Vendor Relations, Contract Negotiation, Inventory Management, Event Management, Scheduling, Coaching, Vendor Management, Budgets
Education
Cheonggang Academy
B.S
Middlesex County College
Business Management
Kathleen Eichman's Aegis Communications Experience June 2010 - April 2012
Job FullTime Student: Temple College
Industry Hospital & Health Care
Experience
Aegis Communications June 2010 - April 2012
Sallie Mae January 1990 - June 2010
Skills
Process Improvement, Call Center, Customer Satisfaction, Customer Service, Vendor Management, Performance Management, Microsoft Office, Goal Oriented, Call Center Development, Loan Origination, Loan Servicing, Sales Management, Offshoring, Client Relations Skills, Call Centers, Leadership, Customer Experience, Selling, Project Planning, Team Building, Customer Retention, Operations Management, CRM, Team Leadership, Outsourcing, Training, Risk Management, Management, Program Management, Sales, Strategic Planning, Leadership Development, Employee Relations, Executive Management, Financial Services, Relationship Management, Employee Training, Project Management, Hiring, Time Management, Microsoft Excel, Workforce Management
Education
Temple College 2013 — 2015
Associate's degree, General Studies
University of Phoenix 2001 — 2002
Central Texas College
Aegis Communications June 2010 - April 2012
Sallie Mae January 1990 - June 2010
Skills
Process Improvement, Call Center, Customer Satisfaction, Customer Service, Vendor Management, Performance Management, Microsoft Office, Goal Oriented, Call Center Development, Loan Origination, Loan Servicing, Sales Management, Offshoring, Client Relations Skills, Call Centers, Leadership, Customer Experience, Selling, Project Planning, Team Building, Customer Retention, Operations Management, CRM, Team Leadership, Outsourcing, Training, Risk Management, Management, Program Management, Sales, Strategic Planning, Leadership Development, Employee Relations, Executive Management, Financial Services, Relationship Management, Employee Training, Project Management, Hiring, Time Management, Microsoft Excel, Workforce Management
Education
Temple College 2013 — 2015
Associate's degree, General Studies
University of Phoenix 2001 — 2002
Central Texas College
Adam Switzer's Aegis Communications Experience May 2003 - August 2003
Job Training and Development Coordinator at Dimond Bros Insurance Agency, Inc.
Industry Insurance
Experience
Dimond Bros Insurance Agency, Inc. March 2014 - Present
Rhema Bible Church May 2012 - March 2014
Williams & Williams March 2008 - October 2010
Adecco September 2007 - February 2008
ESPNZone August 2005 - March 2007
Snooty Fox January 2005 - May 2005
Grady's American Grill November 2003 - October 2004
Aegis Communications May 2003 - August 2003
Skills
Training, Management, Customer Service, Time Management, Microsoft Excel, Social Media, Teamwork, Event Planning, Interviews, Leadership
Education
Eastern Illinois University 1999 — 2002
BA, Speech Communication
Dimond Bros Insurance Agency, Inc. March 2014 - Present
Rhema Bible Church May 2012 - March 2014
Williams & Williams March 2008 - October 2010
Adecco September 2007 - February 2008
ESPNZone August 2005 - March 2007
Snooty Fox January 2005 - May 2005
Grady's American Grill November 2003 - October 2004
Aegis Communications May 2003 - August 2003
Skills
Training, Management, Customer Service, Time Management, Microsoft Excel, Social Media, Teamwork, Event Planning, Interviews, Leadership
Education
Eastern Illinois University 1999 — 2002
BA, Speech Communication
Katie Kaszmetskie's Aegis Communications Experience January 2014 - Present
Job Brand Manager, Product Specialist at AEGIS Communications
Industry Writing and Editing
Experience
AEGIS Communications January 2014 - Present
ObeyYourBody October 2012 - 2013
DPT Business School January 2010 - January 2012
Patch.com January 2010 - January 2011
HearItSeeItWearIt.com January 2010 - August 2010
University of Limerick January 2010 - March 2010
Universidade Deferal de Ciências da Saúde de Porto Alegre January 2009 - January 2009
Skills
Public Speaking, Microsoft Office, Product Management, Project Management, Managing Creative Flow, Copywriting, Editing, Marketing Strategy, Creative Writing, Social Media, Blogging, Event Planning, Trade Shows, Customer Service, Teaching, Research, Ensuring Brand Integrity, Teaching English as a..., English, Social Media Marketing, Marketing
Education
Columbia College
Bachelor of Arts, Journalism; Scientific, Medical and Environmental Journalism
Slippery Rock University of Pennsylvania
AEGIS Communications January 2014 - Present
ObeyYourBody October 2012 - 2013
DPT Business School January 2010 - January 2012
Patch.com January 2010 - January 2011
HearItSeeItWearIt.com January 2010 - August 2010
University of Limerick January 2010 - March 2010
Universidade Deferal de Ciências da Saúde de Porto Alegre January 2009 - January 2009
Skills
Public Speaking, Microsoft Office, Product Management, Project Management, Managing Creative Flow, Copywriting, Editing, Marketing Strategy, Creative Writing, Social Media, Blogging, Event Planning, Trade Shows, Customer Service, Teaching, Research, Ensuring Brand Integrity, Teaching English as a..., English, Social Media Marketing, Marketing
Education
Columbia College
Bachelor of Arts, Journalism; Scientific, Medical and Environmental Journalism
Slippery Rock University of Pennsylvania
Fatima Laster's Aegis Communications Experience June 2013 - Present
Job Chanel Customer Care at Aegis Communications
Industry Cosmetics
Experience
Aegis Communications June 2013 - Present
Community Access May 2012 - Present
Iron Mountain November 2011 - February 2013
Fairleigh Dickinson University 2009 - 2011
Fairleigh Dickinson University 2009 - 2011
Fairleigh Dickinson University 2009 - 2011
Skills
Sales Management, Customer Service, Consulting, Retail, Volunteering
Education
Fairleigh Dickinson University 2007 — 2011
B.A., Business MGMT
Aegis Communications June 2013 - Present
Community Access May 2012 - Present
Iron Mountain November 2011 - February 2013
Fairleigh Dickinson University 2009 - 2011
Fairleigh Dickinson University 2009 - 2011
Fairleigh Dickinson University 2009 - 2011
Skills
Sales Management, Customer Service, Consulting, Retail, Volunteering
Education
Fairleigh Dickinson University 2007 — 2011
B.A., Business MGMT
Niti Prothi's Aegis Communications Experience August 2008 - September 2014
Job Vice President, Human Resources, Training and Quality
Industry Outsourcing/Offshoring
Experience
Advanced Call Center Technologies October 2014 - Present
Aegis Communications August 2008 - September 2014
IBM Global Process Services June 2007 - July 2008
Corporate Executive Board April 2006 - June 2007
Copal Amba (a Moody’s subsidiary) January 2005 - March 2006
Pinnacle BPO City Pvt Ltd November 2003 - January 2005
Cybizcall International Limited, December 2002 - November 2003
TECHNA INTERNATIONAL CORP January 1997 - November 2002
Skills
Applicant Tracking..., Cross-functional Team..., Learning Management..., Performance Improvement, Restructuring, Performance Management, Employee Relations, Talent Management, Employee Engagement, Team Management, Human Resources, CSRs, Workforce Management, BPO, Recruiting, Training, Outsourcing, Personnel Management, Organizational..., Performance Appraisal, Management, Succession Planning, Employee Benefits, Leadership
Education
Delhi University 1992 — 1994
MA, History
Loreto College 1989 — 1992
BA, History
Advanced Call Center Technologies October 2014 - Present
Aegis Communications August 2008 - September 2014
IBM Global Process Services June 2007 - July 2008
Corporate Executive Board April 2006 - June 2007
Copal Amba (a Moody’s subsidiary) January 2005 - March 2006
Pinnacle BPO City Pvt Ltd November 2003 - January 2005
Cybizcall International Limited, December 2002 - November 2003
TECHNA INTERNATIONAL CORP January 1997 - November 2002
Skills
Applicant Tracking..., Cross-functional Team..., Learning Management..., Performance Improvement, Restructuring, Performance Management, Employee Relations, Talent Management, Employee Engagement, Team Management, Human Resources, CSRs, Workforce Management, BPO, Recruiting, Training, Outsourcing, Personnel Management, Organizational..., Performance Appraisal, Management, Succession Planning, Employee Benefits, Leadership
Education
Delhi University 1992 — 1994
MA, History
Loreto College 1989 — 1992
BA, History
Jennifer Kosack's Aegis Communications Experience January 2004 - March 2010
Job Consumer Services Professional
Industry Financial Services
Experience
TRG Customer Solutions August 2010 - Present
TRG Customer Solutions October 2010 - October 2011
Western Union May 2008 - March 2010
Aegis Communications January 2004 - March 2010
Aegis Communications Group, Inc January 2004 - March 2010
Eat'n'Park Hospitality Group, Inc July 2003 - May 2004
Parks and Recreation January 2000 - January 2001
City of Gaithersburg January 1996 - January 2000
Education
Davis and Elkins College 1999 — 2003
English, Psychology
Quince Orchard High School 1995 — 1999
High School Diploma
Davis and Elkins College
Psychology & English major
TRG Customer Solutions August 2010 - Present
TRG Customer Solutions October 2010 - October 2011
Western Union May 2008 - March 2010
Aegis Communications January 2004 - March 2010
Aegis Communications Group, Inc January 2004 - March 2010
Eat'n'Park Hospitality Group, Inc July 2003 - May 2004
Parks and Recreation January 2000 - January 2001
City of Gaithersburg January 1996 - January 2000
Education
Davis and Elkins College 1999 — 2003
English, Psychology
Quince Orchard High School 1995 — 1999
High School Diploma
Davis and Elkins College
Psychology & English major
Dee Taylor-Akins MS, SPHR's Aegis Communications Experience 2002 - 2004
Job Sr. Organizational Development Consultant, Human Capital Strategist & Change Leader
Industry Human Resources
Experience
UT Southwestern Medical Center February 2014 - Present
American Airlines January 2012 - February 2014
Procter& Gamble/JMS May 2008 - 2011
Verizon/Idearc Media 2006 - 2008
American Medical Response January 2004 - January 2006
Aegis Communications 2002 - 2004
Argenbright Security Inc 1999 - 2002
Skills
Succession Planning, Talent Management, Employee Relations, Benefits Administration, Personnel Management, Change Management, Mergers, Management, Employee Training, Project Management, Organizational..., Leadership, Metrics, HRIS, Onboarding, Human Resources, Organizational..., Employee Engagement, Mergers, Organizational Design
Education
Amberton University
Master of Science (M.S.), Human Relations & Business
Grambling State University 1994 — 1998
B.A, Psychology
UT Southwestern Medical Center February 2014 - Present
American Airlines January 2012 - February 2014
Procter& Gamble/JMS May 2008 - 2011
Verizon/Idearc Media 2006 - 2008
American Medical Response January 2004 - January 2006
Aegis Communications 2002 - 2004
Argenbright Security Inc 1999 - 2002
Skills
Succession Planning, Talent Management, Employee Relations, Benefits Administration, Personnel Management, Change Management, Mergers, Management, Employee Training, Project Management, Organizational..., Leadership, Metrics, HRIS, Onboarding, Human Resources, Organizational..., Employee Engagement, Mergers, Organizational Design
Education
Amberton University
Master of Science (M.S.), Human Relations & Business
Grambling State University 1994 — 1998
B.A, Psychology
Sarisma Hernandez's Aegis Communications Experience October 2009 - March 2010
Job Office Assistant at Hostos Community College
Industry Consumer Services
Experience
Hostos Community College October 2010 - Present
Aegis Communications October 2009 - March 2010
Education
Universidad Eugenio María de Hostos 2010 — 2012
Associates, Culture and Communication, 2.7 GPA
Hostos Community College October 2010 - Present
Aegis Communications October 2009 - March 2010
Education
Universidad Eugenio María de Hostos 2010 — 2012
Associates, Culture and Communication, 2.7 GPA
Richard DiGiacomo's Aegis Communications Experience August 2012 - Present
Job 50 state licensed agent at Aegis Communications
Industry Outsourcing/Offshoring
Experience
Aegis Communications August 2012 - Present
Aegis Communications September 2010 - December 2010
Prudential Financial May 1982 - April 2006
Skills
BPO, Soft Skills, Performance Management, Employee Engagement, Workforce Management, Training Delivery, Talent Management, Talent Acquisition, Training Needs Analysis, Employee Relations, Team Management, Transition Management, Recruiting, Performance Appraisal
Education
Berklee College of Music 1973 — 1974
Instrumental performance and electric Bass
Corning Community College 1970 — 1971
Aegis Communications August 2012 - Present
Aegis Communications September 2010 - December 2010
Prudential Financial May 1982 - April 2006
Skills
BPO, Soft Skills, Performance Management, Employee Engagement, Workforce Management, Training Delivery, Talent Management, Talent Acquisition, Training Needs Analysis, Employee Relations, Team Management, Transition Management, Recruiting, Performance Appraisal
Education
Berklee College of Music 1973 — 1974
Instrumental performance and electric Bass
Corning Community College 1970 — 1971
Montoya, Esther's Aegis Communications Experience January 1994 - January 2002
Job Marketing Representative at Macy's
Industry Retail
Experience
Coty January 2005 - Present
Elizabeth Arden January 2004 - January 2005
Aegis Communications January 1994 - January 2002
Skills
Customer Service, Excel, Promotions, Word, PowerPoint, Sales Management, Marketing Management, Market Research, Microsoft Office, Advertising, Customer Relations, Marketing Strategy, Microsoft Excel, Microsoft Word, Customer Satisfaction, Time Management, Management, Strategic Planning, Leadership, New Business Development, Team Leadership, Sales, Marketing, Merchandising, Inventory Management, Social Media Marketing, Retail, Account Management, Event Management, Social Networking, Event Planning, Public Relations, Social Media
Education
California State Polytechnic University 2007 — 2010
Bachelor of Science, Business Administration; International Business; Marketing Management
California State Polytechnic University-Pomona 2007 — 2010
Business Administration, International Business and Marketing Managment
California State Polytechnic University-Pomona 2007 — 2010
Business Administration, International Business and Marketing Mangament
Coty January 2005 - Present
Elizabeth Arden January 2004 - January 2005
Aegis Communications January 1994 - January 2002
Skills
Customer Service, Excel, Promotions, Word, PowerPoint, Sales Management, Marketing Management, Market Research, Microsoft Office, Advertising, Customer Relations, Marketing Strategy, Microsoft Excel, Microsoft Word, Customer Satisfaction, Time Management, Management, Strategic Planning, Leadership, New Business Development, Team Leadership, Sales, Marketing, Merchandising, Inventory Management, Social Media Marketing, Retail, Account Management, Event Management, Social Networking, Event Planning, Public Relations, Social Media
Education
California State Polytechnic University 2007 — 2010
Bachelor of Science, Business Administration; International Business; Marketing Management
California State Polytechnic University-Pomona 2007 — 2010
Business Administration, International Business and Marketing Managment
California State Polytechnic University-Pomona 2007 — 2010
Business Administration, International Business and Marketing Mangament
Shanda Carmine's Aegis Communications Experience June 2013 - Present
Job Supervisor at AEGIS Communications
Industry Telecommunications
Experience
AEGIS Communications June 2013 - Present
Housing Authority of the City of Fort Pierce (via OfficeTeam) February 2013 - May 2013
Childrens Home Society of Florida September 2011 - June 2012
Children's Home Society of Florida October 2010 - October 2011
Childrens Home Society of Florida May 2006 - October 2010
Bisk Education August 2003 - March 2006
Bisk Education April 2004 - April 2005
Bisk Education August 2003 - March 2004
Hillsborough County Parks and Recreation-Resources Management August 2002 - August 2003
Century 21 Shaw Realty Group March 2000 - May 2002
Skills
Employee Relations, Employee Benefits, FMLA, Recruiting, Employment Law, Onboarding, Benefits Administration, HRIS, New Hire Orientations, HR Policies, Human Resources, Workforce Planning, Performance Management, Labor Relations, Organizational..., Succession Planning, Talent Management, Talent Acquisition, Employee Engagement, Payroll, Applicant Tracking..., Training, Interviews, Employee Handbooks
Education
DeVry University 2009 — 2014
BA, Human Resources
AEGIS Communications June 2013 - Present
Housing Authority of the City of Fort Pierce (via OfficeTeam) February 2013 - May 2013
Childrens Home Society of Florida September 2011 - June 2012
Children's Home Society of Florida October 2010 - October 2011
Childrens Home Society of Florida May 2006 - October 2010
Bisk Education August 2003 - March 2006
Bisk Education April 2004 - April 2005
Bisk Education August 2003 - March 2004
Hillsborough County Parks and Recreation-Resources Management August 2002 - August 2003
Century 21 Shaw Realty Group March 2000 - May 2002
Skills
Employee Relations, Employee Benefits, FMLA, Recruiting, Employment Law, Onboarding, Benefits Administration, HRIS, New Hire Orientations, HR Policies, Human Resources, Workforce Planning, Performance Management, Labor Relations, Organizational..., Succession Planning, Talent Management, Talent Acquisition, Employee Engagement, Payroll, Applicant Tracking..., Training, Interviews, Employee Handbooks
Education
DeVry University 2009 — 2014
BA, Human Resources
Marci Randle's Aegis Communications Experience January 1998 - January 1999
Job Stat Tech at Pro Lab
Industry Hospital & Health Care
Experience
Pro Lab April 2011 - Present
Quest Diagnostics August 2006 - July 2009
Quest Diagnostics August 2006 - June 2009
All Medical February 2004 - August 2006
Venturi Staffing August 2005 - January 2006
Injections and Coumadin Clinic March 2004 - September 2004
Quest Diagnostics: Phlebotomy February 2000 - May 2001
Aegis Communications January 1998 - January 1999
STAFF SEARCH January 1997 - July 1998
Thomas William & Assoc January 1994 - January 1996
Skills
Recruiting, Software Documentation, Training, Screening, Applicant Tracking..., Management, Healthcare, Onboarding, Microsoft Office, Talent Acquisition, College Recruiting, Internet Recruiting, Employee Relations, Interviews, Human Resources
Education
Dallas Baptist University 2008 — 2010
MBA, Mgnt./Health Care Management
Dallas Baptist University 2008 — 2010
MBA, Management/Health Care Management
Paul Quinn College 1993 — 1996
Bachelors, Organizational Management
Pro Lab April 2011 - Present
Quest Diagnostics August 2006 - July 2009
Quest Diagnostics August 2006 - June 2009
All Medical February 2004 - August 2006
Venturi Staffing August 2005 - January 2006
Injections and Coumadin Clinic March 2004 - September 2004
Quest Diagnostics: Phlebotomy February 2000 - May 2001
Aegis Communications January 1998 - January 1999
STAFF SEARCH January 1997 - July 1998
Thomas William & Assoc January 1994 - January 1996
Skills
Recruiting, Software Documentation, Training, Screening, Applicant Tracking..., Management, Healthcare, Onboarding, Microsoft Office, Talent Acquisition, College Recruiting, Internet Recruiting, Employee Relations, Interviews, Human Resources
Education
Dallas Baptist University 2008 — 2010
MBA, Mgnt./Health Care Management
Dallas Baptist University 2008 — 2010
MBA, Management/Health Care Management
Paul Quinn College 1993 — 1996
Bachelors, Organizational Management
Valerie Lodge's Aegis Communications Experience May 2009 - May 2012
Job unemployed
Industry Marketing and Advertising
Experience
Aegis Communications May 2009 - May 2012
Kelly Services May 2009 - September 2009
US Census Bureau March 2009 - May 2009
Spherion October 2008 - March 2009
Temple Economic Development Corporation June 1998 - July 2008
Warner Elektra Atlantic January 1996 - April 1996
Warner Elektra Atlantic January 1996 - April 1996
Skills
Marketing, Sales, Customer Service, Marketing Research, Microsoft Excel, Event Management, Process Scheduler, Marketing Management, Product Development, Management, Account Management, Team Management, Market Research, Customer Satisfaction, Time Management
Education
Florida International University - College of Business 1992 — 1998
BA, Marketing
Florida International University, Miami
Bachelor, Business Administration; Marketing; advertising management, computer information systems, accounting
Broward College 1987 — 1992
Business
Aegis Communications May 2009 - May 2012
Kelly Services May 2009 - September 2009
US Census Bureau March 2009 - May 2009
Spherion October 2008 - March 2009
Temple Economic Development Corporation June 1998 - July 2008
Warner Elektra Atlantic January 1996 - April 1996
Warner Elektra Atlantic January 1996 - April 1996
Skills
Marketing, Sales, Customer Service, Marketing Research, Microsoft Excel, Event Management, Process Scheduler, Marketing Management, Product Development, Management, Account Management, Team Management, Market Research, Customer Satisfaction, Time Management
Education
Florida International University - College of Business 1992 — 1998
BA, Marketing
Florida International University, Miami
Bachelor, Business Administration; Marketing; advertising management, computer information systems, accounting
Broward College 1987 — 1992
Business
Detrick Cornelsen's Aegis Communications Experience May 2011 - August 2011
Job Aspiring Novelist
Industry Writing and Editing
Experience
Deseret Industries August 2011 - February 2012
Aegis Communications May 2011 - August 2011
Visions Unlimited Academy January 2011 - May 2011
Walmart June 2010 - May 2011
Wal-Mart Stores, Inc November 2009 - December 2009
Moon Security Services July 2008 - October 2009
Domino's Pizza November 2004 - April 2008
Skills
Editing, Proofreading, Word, Writing, Customer Service, Data Entry, PowerPoint, Excel, Inventory Management, Microsoft Office, Scheduling, Retail, Public Speaking, Customer Relations
Education
Heritage University 2005 — 2008
Bachelor of Arts, Interdisciplinary Studies
Eastern Washington University 1996 — 1996
Elementary Education
Big Bend Community College 1994 — 1995
Associate of Arts & Sciences, General Studies
Ricks College 1989 — 1990
Broadcast Communications
Deseret Industries August 2011 - February 2012
Aegis Communications May 2011 - August 2011
Visions Unlimited Academy January 2011 - May 2011
Walmart June 2010 - May 2011
Wal-Mart Stores, Inc November 2009 - December 2009
Moon Security Services July 2008 - October 2009
Domino's Pizza November 2004 - April 2008
Skills
Editing, Proofreading, Word, Writing, Customer Service, Data Entry, PowerPoint, Excel, Inventory Management, Microsoft Office, Scheduling, Retail, Public Speaking, Customer Relations
Education
Heritage University 2005 — 2008
Bachelor of Arts, Interdisciplinary Studies
Eastern Washington University 1996 — 1996
Elementary Education
Big Bend Community College 1994 — 1995
Associate of Arts & Sciences, General Studies
Ricks College 1989 — 1990
Broadcast Communications
Elisha Stump's Aegis Communications Experience 2009 - 2009
Job null Professional
Industry Outsourcing/Offshoring
Experience
Aegis Communications 2009 - 2009
Walmart February 2007 - December 2007
Skills
Organizing, Typing, Filing
Education
Ohio Valley College of Technology 2010 — 2012
Associates, Accounting and Business
Aegis Communications 2009 - 2009
Walmart February 2007 - December 2007
Skills
Organizing, Typing, Filing
Education
Ohio Valley College of Technology 2010 — 2012
Associates, Accounting and Business
Jessica Minton's Aegis Communications Experience February 2009 - Present
Job Independent Scentsy Certified Consultant
Industry Consumer Goods
Experience
Aegis Communications February 2009 - Present
Mountaineer gas May 2007 - November 2008
Cabelas distribution center November 2007 - April 2008
Skills
Typing, People Skills, good communication, multitasker, self motivated
Education
Fairmont State University 2001 — 2006
Bachelors of Arts in Education, Physial Education
John Marshall High School 1998 — 2001
High School Diploma, General studies
Aegis Communications February 2009 - Present
Mountaineer gas May 2007 - November 2008
Cabelas distribution center November 2007 - April 2008
Skills
Typing, People Skills, good communication, multitasker, self motivated
Education
Fairmont State University 2001 — 2006
Bachelors of Arts in Education, Physial Education
John Marshall High School 1998 — 2001
High School Diploma, General studies
Kathleen Zawisza's Aegis Communications Experience 2010 - 2012
Job Telecommunications and Customer Service Professional
Industry Telecommunications
Experience
Extend Health July 2012 - Present
Aegis Communications 2010 - 2012
Skills
Project Management, SharePoint, Windows, Analysis, Project Planning, Telecommunications, Team Leadership, Process Improvement, Troubleshooting
Education
DeVry University-Illinois
Bachelors degree, Electronic Engineering
Extend Health July 2012 - Present
Aegis Communications 2010 - 2012
Skills
Project Management, SharePoint, Windows, Analysis, Project Planning, Telecommunications, Team Leadership, Process Improvement, Troubleshooting
Education
DeVry University-Illinois
Bachelors degree, Electronic Engineering
Summer Jefferson's Aegis Communications Experience October 2010 - December 2010
Job Store Associate at Dd's Discounts
Industry Retail
Experience
Dd's Discounts August 2011 - Present
DSW Shoe Warehouse May 2011 - May 2011
Aegis Communications October 2010 - December 2010
Skills
Customer Service, Call Center, Computers
Education
Cedar Valley College 2006 — 2008
Dd's Discounts August 2011 - Present
DSW Shoe Warehouse May 2011 - May 2011
Aegis Communications October 2010 - December 2010
Skills
Customer Service, Call Center, Computers
Education
Cedar Valley College 2006 — 2008
Laura LoFaro's Aegis Communications Experience December 2005 - May 2007
Job Janitor at Pet Depot
Industry Retail
Candice Scarlett-Coy's Aegis Communications Experience November 2007 - Present
Job Customer Service Specialist at Aegis Communications
Industry Outsourcing/Offshoring
Experience
Aegis Communications November 2007 - Present
Key Systems MicroAge March 1999 - April 2000
Education
Franklin Career Institute 2004 — 2005
Certificate, Medical Office Assistant/Specialist
Latimer Woods E.D.A 1997 — 1997
GED
Aegis Communications November 2007 - Present
Key Systems MicroAge March 1999 - April 2000
Education
Franklin Career Institute 2004 — 2005
Certificate, Medical Office Assistant/Specialist
Latimer Woods E.D.A 1997 — 1997
GED
Kym Griffin's Aegis Communications Experience August 2012 - Present
Job Customer Service Representative at Aegis Communications
Industry Outsourcing/Offshoring
Experience
Aegis Communications August 2012 - Present
JPMorgan Chase July 2008 - April 2010
NOVO 1 October 2006 - May 2008
Education
Cedar Valley College 2011 — 2012
Aegis Communications August 2012 - Present
JPMorgan Chase July 2008 - April 2010
NOVO 1 October 2006 - May 2008
Education
Cedar Valley College 2011 — 2012
Shonnetta Woodson's Aegis Communications Experience August 2012 - December 2012
Job Sales Associate at Kohl's Department Stores
Industry Information Services
Experience
Kohl's Department Stores November 2013 - Present
Randstad Staffing January 2013 - May 2013
Aegis Communications August 2012 - December 2012
Superior Staff Resources May 2011 - September 2011
CIBT July 2006 - February 2011
E-Z Pass October 2000 - August 2004
Skills
Customer Service, Outlook, Call Centers, Customer Satisfaction, Customer Experience, Team Leadership, Logistics, Microsoft Office, Microsoft Excel, Team Building, Leadership, Training, Business Travel
Education
Port Richmond High School 1994 — 1998
Ashford University
Organizational Management
Kohl's Department Stores November 2013 - Present
Randstad Staffing January 2013 - May 2013
Aegis Communications August 2012 - December 2012
Superior Staff Resources May 2011 - September 2011
CIBT July 2006 - February 2011
E-Z Pass October 2000 - August 2004
Skills
Customer Service, Outlook, Call Centers, Customer Satisfaction, Customer Experience, Team Leadership, Logistics, Microsoft Office, Microsoft Excel, Team Building, Leadership, Training, Business Travel
Education
Port Richmond High School 1994 — 1998
Ashford University
Organizational Management
Joan Yvette Vega's Aegis Communications Experience August 2011 - October 2011
Job Mental Health Care Professional
Industry Mental Health Care
Experience
Intermountain Centers 2012 - 2012
Aegis Communications August 2011 - October 2011
Education
University of Arizona 2008 — 2010
Bachelor of Arts (B.A.), Psychology
Cochise College 2005 — 2009
Associate of Arts (AA), Psychology
Intermountain Centers 2012 - 2012
Aegis Communications August 2011 - October 2011
Education
University of Arizona 2008 — 2010
Bachelor of Arts (B.A.), Psychology
Cochise College 2005 — 2009
Associate of Arts (AA), Psychology
Suresh Jose's Aegis Communications Experience June 2010 - Present
Job Operations Business Analyst / Supervisor at Aegis Communications
Industry Information Technology and Services
Experience
Aegis Communications June 2010 - Present
Army and Air Force Exchange Service (AAFES) May 2008 - July 2009
Army and Air Force Exchange Service (AAFES) September 2003 - December 2007
Skills
Business Analysis, Human Resources, Technology Management, Operations Management, Process Improvement, Software Documentation, Analysis, Business Process, Management, Leadership, Risk Management, Strategic Planning, Testing, Inventory Management, Requirements Gathering
Education
University of Phoenix 2008 — 2010
Master of Business Administration (MBA), Human Resources Management and Technology Management
Christ College - Bangalore 1998 — 2001
Master of Computer Applications (MCA), Computer Software Applications and Information Systems
Aegis Communications June 2010 - Present
Army and Air Force Exchange Service (AAFES) May 2008 - July 2009
Army and Air Force Exchange Service (AAFES) September 2003 - December 2007
Skills
Business Analysis, Human Resources, Technology Management, Operations Management, Process Improvement, Software Documentation, Analysis, Business Process, Management, Leadership, Risk Management, Strategic Planning, Testing, Inventory Management, Requirements Gathering
Education
University of Phoenix 2008 — 2010
Master of Business Administration (MBA), Human Resources Management and Technology Management
Christ College - Bangalore 1998 — 2001
Master of Computer Applications (MCA), Computer Software Applications and Information Systems
Greg Pitzer's Aegis Communications Experience January 2009 - May 2010
Job Blender at Mylan
Industry Pharmaceuticals
Experience
Mylan May 2010 - Present
Aegis Communications January 2009 - May 2010
Skills
Pharmaceutical Industry, Time Management, SAP
Education
Webster College 1994 — 1996
Associate's degree, Business Administration and Management, General
Fairmont State University 1973 — 1975
Associate's degree, Accounting and Business/Management
Mylan May 2010 - Present
Aegis Communications January 2009 - May 2010
Skills
Pharmaceutical Industry, Time Management, SAP
Education
Webster College 1994 — 1996
Associate's degree, Business Administration and Management, General
Fairmont State University 1973 — 1975
Associate's degree, Accounting and Business/Management
LaVena Farmer's Aegis Communications Experience June 2004 - March 2007
Job Store Manager at Whataburger
Industry Retail
Experience
Whataburger August 2009 - Present
Check N Go July 2007 - July 2009
Aegis Communications June 2004 - March 2007
Education
DeVry University-Texas 2005 — 2014
Business Administration and Management, General
Whataburger August 2009 - Present
Check N Go July 2007 - July 2009
Aegis Communications June 2004 - March 2007
Education
DeVry University-Texas 2005 — 2014
Business Administration and Management, General
Alena Billie's Aegis Communications Experience 2000 - 2009
Job Telecommunications Professional
Industry Telecommunications
Experience
Aegis Communications 2000 - 2009
Education
Fairmont State University 1995 — 1999
Bachelor of Arts (BA), Elementary Education and Teaching
Fairmont State University 1995 — 1999
Regent Bachelor of Arts, Elementary Education and Teaching, K-8
Aegis Communications 2000 - 2009
Education
Fairmont State University 1995 — 1999
Bachelor of Arts (BA), Elementary Education and Teaching
Fairmont State University 1995 — 1999
Regent Bachelor of Arts, Elementary Education and Teaching, K-8
Phyllis Clay's Aegis Communications Experience April 2003 - September 2011
Job Student at Fairmont State University
Industry Management Consulting
Experience
Fairmont State University January 2012 - Present
Aegis Communications April 2003 - September 2011
Dominion Transmission October 1988 - January 2001
Skills
Office Management, Office Administration
Education
Fairmont State University 2012 — 2014
Associate's degree, Business Administration and Management, General
Fairmont State University January 2012 - Present
Aegis Communications April 2003 - September 2011
Dominion Transmission October 1988 - January 2001
Skills
Office Management, Office Administration
Education
Fairmont State University 2012 — 2014
Associate's degree, Business Administration and Management, General
Rebecca Rooney's Aegis Communications Experience November 2009 - April 2010
Job Customer Service Representative at Intuit
Industry Computer Software