Minacs Company
Industry: Company
DescriptionMinacs is a business and technology outsourcing company with headquarters in Toronto, Canada; Detroit, United States; and Bangalore, India. CEO: Anil Bhalla (Apr 2014–) Number of employees: 21,000 (2014) Headquarters: Oshawa, Canada Founded: 1981 Parent organizations: Aditya Birla Group, Synnex Subsidiary: Minacs Worldwide Gmbh
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Minacs Employees
Datamatics Consultants Inc. January 2012 - Present
Kelly Engineering Resources August 2007 - December 2011
Minacs June 1998 - April 2007
Skills
Testing, Automotive, Integration, Program Management, Bluetooth, CAN, Telematics, Infotainment, Technical Writing, Audio, HMI, GPS navigation, Navigation Systems, Microsoft Office, GPS, Voice Recognition, Mobile Communications, Satellite Communications, Electric Vehicles, Vehicles, Human Machine Interface, Speech Recognition, Sound, Electronics, Continuous Improvement, Process Improvement, Customer Satisfaction, Automotive Repair, Manufacturing, Parts, Warranty, Automotive Engineering, Automotive Electronics, Automobile, Root Cause Analysis, Powertrain, Engineering, Troubleshooting, Technical Training, Call Centers, Quality Assurance, Supplier Quality, Customer Retention, Lean Manufacturing, Software Documentation, Quality Management, Manufacturing..., Systems Engineering, Customer Service
Education
University of Phoenix 2007 — 2008
AA, General
Motech Automotive Education Center 1980 — 1982
Completed Program, Automotive Emission Control
Mount Clemens High School 1976 — 1980
Diploma, Automotive
Gold Standard Floor Care June 2010 - Present
NorthgateArinso August 2010 - January 2012
Minacs October 2007 - January 2010
Sitel December 2000 - October 2007
Skills
Operations Management, BPO, Outsourcing, CRM, Call Center, Strategic Planning, New Business Development, Customer Service, Contact Centers, Quality Assurance, Workforce Management, Offshoring, Customer Experience, Training, Customer Satisfaction, Performance Management, Avaya, Sales, Process Improvement, Call Centers, Forecasting, Team Leadership, Time Management, Budgets, Inbound Marketing, Customer Retention, Coaching
Education
University of Nebraska at Omaha
Undergraduate Studies
Attendance on Demand March 2014 - Present
Kforce/Ally Financial May 2013 - March 2014
CA Technologies/Nimsoft October 2011 - April 2013
HDI Motown April 2009 - April 2013
ANXeBusiness November 2009 - October 2011
Aditya Birla Minacs October 2008 - November 2009
Aditya Birla Minacs August 2005 - September 2008
Minacs August 1998 - August 2005
Miller Canfield June 1996 - July 1998
EDS March 1994 - May 1996
Skills
Service Desk, Incident Management, Change Management, Process Development, Leading By Example, IT Service Management, ITIL, Service Delivery, Service Management, Metrics, Vendor Management, SLA, Call Center, Managed Services, Customer Satisfaction, SaaS, Teamwork, IT Management, Process Improvement, Team Management, Business Process, Team Leadership, People Management, Outsourcing, Business Management, Process Engineering, Customer Relations, Mentoring, IT Strategy, Leadership, IT Operations Management, Cloud Computing, Customer Service, Customer Retention, Management, Servers, Security, Project Management, System Administration, Call Centers, Networking, Program Management, System Deployment, Common Sense, Value Creation, SDLC, CRM, Information Technology, Technical Support, Strategy
Education
University of Phoenix 2002 — 2010
N/A, MIS, 3.4 GPA
National Institute of Technology 1983 — 1985
EET, Electronics, 3.8 GPA
Bentley High School 1980 — 1982
Abowd & Associates January 2012 - Present
Trinity Health (HQ Michigan) 2015 - July 2015
Blue Cross Blue Shield of Michigan 2015 - 2015
Accelion Health June 2013 - September 2014
GlobalHue March 2013 - June 2013
WIT Inc December 2012 - January 2013
Perficient March 2012 - November 2012
Shore Mortgage November 2011 - January 2012
Minacs May 2010 - November 2011
Maritz Research August 2005 - April 2009
Skills
Market Research, CRM, Analytics, Business Intelligence, Consulting, Process Improvement, Management, Forecasting, Marketing Research, Analysis, New Business Development, Business Development, Product Development, Customer Satisfaction, Automotive, Project Management, Marketing, Competitive Analysis, Product Management, Business Planning, Business Analysis, Data Analysis, Customer Service, Leadership, Sales, Segmentation, Benchmarking, Program Management, Direct Marketing, Strategy, Business Process, Market Analysis, Telecommunications, Market Planning, Problem Solving, Cross-functional Team..., Marketing Strategy, Project Planning, Customer Relations
Education
Wayne State University 1990 — 1992
MBA, Marketing
University of Notre Dame 1980 — 1984
BA, Economics
Nucleus Software March 2015 - Present
ESQ Business Services Inc. August 2011 - February 2015
Minacs January 2009 - July 2011
Blue Star Infotech January 2008 - November 2008
Patni Americas Inc. February 1999 - December 2007
ESQ Business Services October 1998 - February 2000
NCR 1997 - 1999
Tandem Computers India Ltd 1995 - 1997
digital equipment india ltd 1990 - 1994
Skills
Outsourcing, Global Delivery, IT Outsourcing, Offshoring, Pre-sales, Cloud Computing, Solution Architecture, Management, Business Development, IT Service Management, Integration, Business Process..., Enterprise Software, Managed Services, Governance, Product Management, Analytics, Vendor Management, IT Strategy, P&L Management, Strategy
Education
University of Mumbai 1976 — 1980
Engineering, Electrical engineering & comp science
H&R Block January 2000 - Present
Avon November 1994 - Present
Minacs December 2005 - August 2009
Reds Antique Mall September 2002 - July 2004
Skills
Data Entry, File Management, 10 Key, Filing, Spreadsheets, Fax, Phone Skills, Phone Etiquette, Multi-line Phone, QuickBooks, Wordperfect, Administrative..., Office Equipment, Office Management, Invoicing, Outlook, Accounts Receivable, Accounts Payable, Payroll, Customer Service
Education
Westminster College (MO) 1996 — 1998
BA, Business Administration
University of Missouri-Columbia, College of Business 1987 — 1990
Bachelor's degree, Business Administration
Rock Bridge High School 1984 — 1987
High School Diploma, College Prep, 10-12
Minacs July 2002 - December 2011
Phoenix/Moore Group Company 2000 - 2002
Miracle Software Systems January 1999 - July 2000
Skills
PL/SQL, AJAX, Java, JavaScript, jQuery, JSP, Flex, XML, Microsoft SQL Server, CSS, Software Development, SDLC, Agile Methodologies, Software Project..., Requirements Analysis, Integration, HTML, Oracle, Object Oriented Design, Perl, Java Enterprise Edition, Web Services
Education
Wayne State University 1999 — 2000
Master's Degree, Computer Engineering
University of Peradeniya 1992 — 1996
BSc, Electronics Engineering