Precision Response Corporation (PRC)
Industry: Company
DescriptionPrecision Response Corporation is primarily an operator of outsourced call centers. Precision Response Corporation was the fifth largest employer in Miami-Dade County in 2007 with over 6,000 employees. The company was founded by Mark J. Gordon and David Epstein in 1982. Founded: 1982 Number of employees: 11,000 total; 2,000 in South Florida Founders: David Epstein, Mark J. Gordon Parent organization: Alorica Subsidiaries: Hancock Information Group, Inc., Avaltus, Inc., Hancock John Capital Trust II
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Precision Response Corporation (PRC) Employees
New Beginnings Ministries, Inc. October 2013 - Present
Wesley Spectrum Services January 2011 - Present
Dial America Marketing February 2007 - January 2010
Precision Response Corporation (PRC) August 2004 - October 2006
Skills
Community Outreach, Data Entry, Event Planning, Fundraising, PowerPoint, Microsoft Word, Microsoft Excel, Microsoft Office, Visio, Microsoft Publisher, Time Management, Access, Administrative..., Public Speaking, Team Building, Customer Service, Nonprofits, Coaching
Education
Point Park University 2014 — 2016
Master of Business Administration (MBA), International Business
University of Phoenix 2008 — 2012
Bachelor's degree, Business Administration and Management, General
Pennsylvania State University-Penn State Greater Allegheny
LaQuinta June 2011 - Present
MedPro Billing August 2009 - September 2009
Precision Response Corporation (PRC) April 2005 - September 2009
PRC 2005 - 2006
Boca Raton Marriott January 1995 - April 2005
Skills
HIPAA, Call Center, Medical Billing, Data Entry, Medical Terminology, Medical Coding, Medicare, 10 Key, Kronos, Customer Satisfaction, Customer Service, Epic Systems, Healthcare Management, Process Improvement, Clerical Skills, Software Documentation, EHR, Fax, Healthcare, EMR, Outlook
Education
University of Phoenix 2012 — 2014
Bachelor of Science, Health Administration
Everest University 2007 — 2009
Associate Degree, Medical
Deerfield Beach High School 1989 — 1993
High School Diploma, High School/Secondary Diploma Programs
FSV Payment Systems, Inc February 2008 - June 2011
Samsonite Corporation January 2007 - February 2008
TSi Logistics, Inc March 2001 - March 2005
Precision Response Corporation (PRC) May 1997 - April 1999
Precision Response Corporation (PRC) February 1995 - April 1999
Euler's Cycling and Fitness January 1994 - February 1995
ADP, Inc May 1990 - January 1994
Skills
Process Improvement, Account Management, Workforce Management, Vendor Management, Program Management, Forecasting, Leadership, Call Centers, Team Leadership, Management, Team Building, Quality Assurance, Training, Customer Service, CRM, Recruiting, Strategy, Business Analysis, Outsourcing, Cross-functional Team..., Sales, Business Process..., Performance Management
Education
Unversity of Phoenix 2014 — 2015
Florida State University 1980 — 1983
Golden Gate BPO Solutions April 2007 - Present
Golden Gate BPO Solutions July 2005 - Present
Cross Keys Capital, LLC July 2004 - Present
Interactive Response Technologies, Inc. (IRT) May 2008 - December 2011
Cross Keys Capital July 2004 - January 2007
Hancock Information Group June 2001 - September 2003
Access Direct November 2000 - September 2003
Precision Response Corporation (PRC) January 1996 - September 2003
Florida Manufacturing and Distributing Company August 1994 - December 1995
PriceWaterhouseCoopers (Formerly Coopers & Lybrand) June 1991 - August 1994
Skills
Social Media Marketing, BPO, Vendor Management, Data Analysis, Consulting, Call Center, Outsourcing, Customer Experience, Strategic Planning, Team Building, Account Management, CRM, Lead Generation, Mergers, Business Development, Management Consulting, Contract Negotiation, Legal Advice, Strategic Counsel, Sales, Sales Operations, Sales Management, Client Development, Capital Markets, Capital Structure, Bankruptcy, Corporate turn-around, Management, Strategy, Cross-functional Team..., Leadership, Call Centers, Recruiting, Strategic Partnerships, Entrepreneurship, New Business Development, Mergers & Acquisitions, Coaching, Marketing, Program Management, Executive Management, Talent Management, Analysis, Financial Services, Operations Management, Sales Process, Enterprise Software, Start-ups, E-commerce, Human Resources
Education
University of Miami School of Law 1990 — 1993
Juris Doctorate, Corporate and Tax
University of Maryland - Robert H. Smith School of Business 1986 — 1990
B.S., Accounting
Miami Palmetto High School 1983 — 1986
Citrix January 2013 - Present
Citrix Systems, Inc. December 2011 - January 2013
Citrix Systems April 2010 - December 2011
Citrix April 2007 - March 2010
Citrix Systems, Inc. April 2004 - March 2007
Precision Response Corporation (PRC) 1998 - 2002
Skills
Software Quality..., Quality Center, SDLC, Requirements Analysis, Software Project..., Agile Methodologies, SQL, Business Intelligence, Quality Assurance, Integration, Vendor Management, Microsoft SQL Server, Performance Testing, Test Management, Test Planning, Linux, Test Automation, ITIL, System Testing, Manual Testing, QTP, Regression Testing, Testing, Test Cases, Unix, Software Development
Education
NED University of Engineering and Technology
Senior Model School
Interactive Response Technologies October 2007 - Present
ABN AMRO/LaSalle Bank Corporation June 2004 - October 2007
Precision Response Corporation (PRC) 1997 - 2004
PRC 1997 - 2004
Sonnenblick-Goldman 1992 - 1996
Skills
Employee Relations, HRIS, Recruiting, Talent Acquisition, Human Resources, Succession Planning, Employee Benefits, Benefits Administration, Onboarding, New Hire Orientations, Performance Management, Applicant Tracking..., Talent Management, Deferred Compensation, Training, Coaching, HR Policies, Leadership Development, Personnel Management, Change Management, Workforce Planning, FMLA, BPO, Employee Engagement, Organizational..., Technical Recruiting, Labor Relations, Employment Law, College Recruiting
Education
Nova Southeastern University 2008 — 2010
Masters, Human Resources Management
Nova Southeastern University 2004 — 2007
Bachelor of Arts (B.A.), Business with a concentration in Human Resources Management
Cengage Learning July 2010 - March 2015
Cengage Learning September 2006 - July 2010
The McGraw Hill Companies/McGraw Hill Education October 2004 - August 2006
Precision Response Corporation (PRC) December 1999 - January 2002
Precision Response Corporation (PRC) February 1997 - December 1999
Morrison Restaurants, Inc. (Div of Morrison Inc.) January 1992 - December 1996
Skills
Talent Management, Succession Planning, Deferred Compensation, Talent Acquisition, Performance Management, Employee Relations, Human Resources, Onboarding, College Recruiting, Recruiting, Organizational..., Organizational..., Applicant Tracking..., Training, HRIS, Personnel Management, Management, Strategic Planning, Program Management, Strategy, Change Management, Leadership Development, Team Building, Leadership
Education
University of Miami
Bachelor of Science, Engineering
CIGNA January 2011 - Present
PCC, Inc April 2006 - Present
CIGNA October 2009 - November 2009
Precision Response Corporation (PRC) September 1999 - June 2008
Precision Response Corporation (PRC) September 1999 - June 2008
PRC September 1999 - February 2001
Precision Response Corporation (PRC) September 1999 - February 2001
Pediatrix Medical Group, Inc February 1998 - July 1999
Pediatrix Medical Group, Inc February 1998 - July 1999
John Alden Life Insurance Company June 1992 - October 1997
Education
Kingston Technical High School 1970 — 1974
Florida International University
Certificate, Training & Human Resource Development
Florida International University
Certificate, Training & Human Resource Development
Greater Hartford Community College
Greater Hartford Community College
Nova Southeastern University
MBA Program -Bachelor of Science degree, Professional Management
Nova Southeastern University
MBA Program -Bachelor of Science degree, Professional Management