Press Ganey Associates
Industry: Health care company
DescriptionPress Ganey Associates is a South Bend, Indiana-based health care company known for developing and distributing patient satisfaction surveys. As of January 2017, its Medical Practice Survey was the most widely used outpatient satisfaction survey in the United States. Headquarters: South Bend, Indiana, United States CEO: Joe Greskoviak Number of employees: 1,000 Chief marketing officer: Patricia Cmielewski Chief medical officer: Dr. Thomas H. Lee Subsidiaries: National Database of Nursing Quality Indicators, Parent organization: Press Ganey Holdings, Inc.
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Press Ganey Associates Employees
Kaiser Permanente February 2013 - Present
Epiq Systems September 2012 - January 2013
City of Sherwood (contract position) August 2012 - August 2012
Press Ganey Associates May 2011 - April 2012
ESI April 2006 - April 2008
Farmers Insurance October 2004 - December 2005
Washington Mutual Bank (Chase) March 1999 - October 2004
Shimizu Corporation June 1994 - July 1996
Sisters of Saint Mary of Oregon June 1986 - May 1994
Skills
Notary - State of Oregon, Administrative..., Team Building, Strategy, Customer Service, Teamwork, Claim, Outlook, Microsoft Office, Microsoft Excel, PowerPoint, Event Planning, Microsoft Word, System Administration, Administration, Administrative..., Data Entry, Training, Employee Relations, Leadership, Applicant Tracking...
Education
Portland State University
Bachelor of Science (BS), Business/Communications
Wellframe March 2014 - Present
Advanced Practice Strategies (APS) October 2012 - March 2014
Press Ganey Associates October 2009 - October 2012
Thomson Reuters Healthcare December 2007 - October 2009
TheLadders.com July 2007 - December 2007
Cerner Corporation June 2003 - July 2007
Skills
Solution Selling, Salesforce.com, SaaS, Sales Process, Account Management, Business Development, CRM, Sales Operations, Sales Management, Enterprise Software, Healthcare Information..., Strategy, Healthcare, Direct Sales, New Business Development, Sales
Education
The University of Kansas 1997 — 2001
BS and BA, Journalism and Spanish
Institute for Innovation July 2013 - Present
Press Ganey Associates July 2012 - Present
Press Ganey Associates 2008 - July 2012
Press Ganey Associates 2005 - May 2008
Press Ganey 1997 - 2005
Skills
Healthcare, Hospitals, Patient Satisfaction, Clinical, Strategic Planning, Clinical Research, Research, Healthcare Management, Healthcare Information..., Healthcare Consulting, Public Speaking, EMR, EHR, Process Improvement, Informatics, Patient Safety, Revenue Cycle, Quality Improvement, Public Health, Health Policy, Physician Relations, Healthcare Industry, Leadership, Data Analysis, Managed Care, HIPAA
Education
University of Notre Dame 1991 — 1996
PhD
Siena College 1987 — 1988
BA
University of Central Florida January 2015 - Present
West Virginia Wesleyan College September 2011 - April 2014
Press Ganey Associates July 2007 - September 2011
Skills
Public Speaking, Higher Education, Nonprofits, Fundraising, Research, Leadership, Customer Service, Event Planning, Strategic Planning
Education
Seton Hall University
Master's Degree, Mental Health Counseling/Counselor
Seton Hall University
Ed.S, Professional Counseling
University of Notre Dame 2003 — 2007
B.A., Psychology and Sociology
Vennli January 2015 - Present
Vennli April 2014 - January 2015
Press Ganey Associates August 2012 - April 2014
Press Ganey Associates August 2009 - August 2012
Press Ganey Associates July 2006 - August 2009
Non-Profits and Government 2003 - 2006
Skills
Training, Leadership, Process Improvement, Change Management, Management, Strategy, Healthcare, Employee Training, Performance Management, Organizational..., Cross-functional Team..., Strategic Planning, Program Management, Talent Management, Consulting, Onboarding, Presenter, Coaching, Internal Communications, Organizational..., Workshop Facilitation, Public Speaking, Software Documentation, Performance Improvement, Training & Development, 360 Feedback, Instructional Design, Writing, Marketing, Content Marketing, Copywriting, Blogging, Inbound Marketing, Lead Generation, Public Relations, Business Strategy, Content Strategy
Education
University of Michigan
B.A., Psychology
Purdue University
M.S.Ed., Mental Health Counseling
Western Michigan University
M.B.A., Human Resource Management focus
EA Technology February 2014 - October 2014
Creative Financial Staffing (CFS) November 2013 - December 2013
Press Ganey Associates April 2006 - October 2012
Southwestern Michigan College April 2012 - May 2012
Manpower Professional October 2004 - April 2006
Deutsche Financial Services August 2001 - August 2002
Paige Management October 2000 - August 2001
Hartford Computer Group April 1997 - March 2000
Northwest Eye Clinic February 1996 - March 1997
Skills
Administrative..., Event Planning, Quality Assurance, Microsoft Excel, Spreadsheets, Microsoft Word, Access, Teamwork, Microsoft Office, Purchasing, Outlook, Administration, PowerPoint, Sales, Accounting, SAP, Customer Service, Leadership, Team Building, Strategic Planning, Time Management, Budgets, Data Entry, Leadership Development
Education
Bethel College, Mishawaka 2012 — 2014
Bachelor's degree, Organizational Management in Business, 3.74
Southwestern Michigan College 2004 — 2012
Associate of Arts and Sciences (AAS), Accounting, 3.0
University of Notre Dame August 2015 - Present
University of Notre Dame July 2014 - Present
University of Notre Dame April 2012 - June 2014
University of Notre Dame August 2010 - July 2012
University of Notre Dame January 2009 - December 2010
University of Notre Dame August 2007 - January 2009
Holy Cross College September 2006 - April 2007
Press Ganey Associates 2005 - 2006
Utah State University October 2000 - July 2003
University of Texas Health Center Tyler January 1999 - January 2001
Skills
Higher Education..., Research, Higher Education, Educational Assessment, Public Speaking, Community Outreach, Fundraising, Teaching, Management, Program Management, Grant Writing, Data Analysis, Academic Administration, Process Improvement, Grants, Leadership, Program Development, Event Planning, Coaching, Organizational..., Strategic Planning, Leadership Development, Team Building, Analysis, Team Leadership, Research Project..., Curriculum Design
Education
Oklahoma State University 1996 — 1998
Ph.D.
Oklahoma State University 1995 — 1996
M.S.
University of California, Davis 1990 — 1992
Secondary Teaching Credential
University of California, Davis 1984 — 1988
B.S.
Press Ganey Associates August 2014 - Present
Press Ganey Associates December 2000 - Present
Skills
Teamwork, Healthcare, Account Management, Salesforce.com, Hospitals, Healthcare Information..., Customer Service, Strategic Planning, Sales, Leadership, Managed Care, Data Analysis, Business Development, Marketing, Process Improvement, Team Building, Cross-functional Team...
Education
Olivet College 1994 — 1999
Bachelor of Arts (B.A.), Sociology and Anthropology
Press Ganey Associates November 2007 - Present
Skills
Healthcare, Account Management, Customer Service, Data Analysis, Process Improvement, Team Building, Project Management, Hospitals, Strategic Planning, Salesforce.com, Healthcare Information..., Leadership, Change Management, Management, Coaching, Sales, Healthcare Management, Public Speaking, Microsoft Office, Budgets, Access
Education
Purdue University 1989 — 1993
Bachelor's Degree, Business Administration and Management, General
Press Ganey Associates 2008 - Present
Press Ganey Associates 2002 - 2008
David Gomez & Associates 1999 - 2004
Skills
Healthcare, Healthcare Information..., Process Improvement, Account Management, Cross-functional Team..., Hospitals, Healthcare Consulting, Sales, Public Speaking, Conflict Management, Customer Service, Team Building, Leadership, Strategic Planning, Healthcare Management, Data Analysis, Training, Healthcare Industry, Change Management, Software Documentation, Performance Improvement, Project Management, Management, Customer Satisfaction, EHR
Education
Saint Mary's College 1995 — 1999
Bachelor of Business Administration (B.B.A.), Marketing, Management
Press Ganey Associates March 2012 - Present
St. Joseph Healthcare 1997 - 2011
St. Joseph Healthcare 1995 - 1997
Advantage Health Corporation (acquired by HealthSouth) 1993 - 1995
Hospital of St. Raphael 1991 - 1993
Skills
Patient Experience..., Strategic Communications, Healthcare Management, Healthcare, Leadership, Strategic Planning
Education
Temple University 1987 — 1989
MBA, Health Care Administration
University of Florida 1983 — 1987
BSBA, Marketing
Press Ganey Associates August 2013 - Present
UT Southwestern Medical Center at Dallas October 2007 - August 2013
Methodist Health System January 2005 - October 2007
Methodist Health System January 2001 - January 2005
Skills
Healthcare Information..., Leadership Development, Strategic Planning, Hospitals, Healthcare Consulting, Organizational..., HIPAA, Healthcare Management, Healthcare, Coaching, Employee Engagement, Customer Service..., Facilitations, Franklin Covey..., Certified DDI..., Myers-Briggs Certified, Crucial Conversations..., Conflict Dynamics..., Center for Creative..., Juran Institute..., HeartMath certified, Executive Coaching, Crucial Confrontations, Career Development, Job Coaching, Academic Medical Centers, Workshop Facilitation, Training
Education
Dallas Baptist University
Master of Arts (M.A.), Organizational Leadership
Southwest Texas State University
Bachelor of Science (BS), Education
Exaktime May 2013 - Present
Press Ganey Associates September 2012 - April 2013
Press Ganey Associates July 2011 - September 2012
Press Ganey Associates January 2011 - July 2011
Skills
Agile Methodologies, Microsoft SQL Server, C#, TDD, JavaScript, DB2, .NET, ASP.NET, jQuery, T-SQL, LINQ, Test Driven Development, XML, SQL, ASP.NET MVC, Software Development, IIS, Visual Studio, Scrum, ASP, Databases, Web Services, Ruby, WCF, TFS, HTML, CSS, Database Design, Software Engineering, Entity Framework, SSRS, Agile Project Management, OOP, Web Applications, Object Oriented Design, Git, AJAX
Education
Purdue University 2005 — 2009
Bachelor of Science (B.S.), Computer & Information Technology - Information Systems
University of Notre Dame July 2014 - Present
Press Ganey July 2013 - July 2014
Press Ganey Associates August 2007 - June 2013
Press Ganey Associates February 2007 - August 2007
Press Ganey Associates June 2006 - February 2007
Press Ganey Associates June 2004 - June 2006
Skills
Healthcare, Process Improvement, Technical Writing, Healthcare Information..., Data Analysis, Microsoft Excel, SPSS, SQL, Hospitals, Access, Market Research, Leadership, Analysis, Research, Teamwork, Statistics, Project Management, Databases, Public Speaking, Software Documentation, Microsoft Office, Business Analysis, Program Management, Informatics, SharePoint, PowerPoint, Healthcare Management, Visio, Quality Assurance, EHR, HIPAA, Cross-functional Team..., Performance Improvement, Healthcare Consulting
Education
Saint Mary's College 2000 — 2004
BA, Mathematics and Computer Science
Press Ganey Associates February 2014 - Present
Meridian Health May 2011 - January 2014
Skills
Customer Service, Change Management, Program Management, Management, Healthcare, Leadership, Strategic Planning, Public Speaking, Nonprofits, Microsoft Office, Microsoft Excel, Leadership Development, Microsoft Word, PowerPoint, Social Media, Recruiting, Fundraising, Community Outreach, Customer Satisfaction, Customer Service..., Process Improvement, Team Leadership, Hospitals
Education
St. Joseph's University 2012 — 2016
Master's degree, Health/Health Care Administration/Management
Wagner College 1993 — 1997
Bachelor of Arts (B.A.), Sociology
Blue Horseshoe July 2013 - Present
Press Ganey Associates January 2012 - July 2013
Manhattan December 2003 - December 2011
Skills
Dynamics AX, Microsoft .NET
Education
Purdue University 1993 — 1999
BS, Applied Mathematics
Medicity October 2013 - Present
HIT Advisors April 2013 - September 2013
Press Ganey Associates January 2011 - April 2013
Eclipsys Corporation May 2008 - January 2011
Carefx May 2006 - May 2008
IDX (acquired by GE) March 2001 - December 2005
Cerner Corporation April 1989 - October 1999
Skills
Healthcare Information..., EMR, Hospitals, Revenue Cycle Management, Leadership, Sales, Healthcare, EHR, Health Information..., Healthcare Consulting, SaaS, Strategic Planning, Business Development, Healthcare Industry, Process Improvement
Education
Texas Christian University
Business Administration and Management, General
Critical Data Solutions 2004 - Present
Press Ganey Associates March 2011 - November 2012
ITT Technical Institute 2009 - 2010
Notre Dame Federal Credit Union 2008 - 2009
SonicFaith.com, Inc 2005 - 2008
Skills
Photoshop, DB2, Visual Basic, HTML, Access, AJAX, ASP, Microsoft SQL Server, PHP, .NET, XML, Java, Process Improvement, MySQL, Windows Server, Visual Studio, Integration, C#, Security, Ruby, Networking, IIS, Test Driven Development, Scrum, Software Development, Agile Methodologies, Web Services, Objective-C, Web Applications, C++, ASP.NET MVC, SQL, Git, Web Development, Object Oriented Design, HTML 5, WCF, ASP.NET, Android, Continuous Integration, Python, Ruby on Rails, Mobile Applications, Software Design, LINQ, Testing, Agile Project Management, SOA, Software Engineering, JSON
Education
Purdue University 2001 — 2004
B.S., Electrical and Computer Engineering
Vail Systems December 2014 - Present
Vail Systems March 2009 - November 2014
National Education Servicing May 2007 - March 2009
Press Ganey Associates December 2005 - August 2006
Technology Services Group - Chicago August 2001 - December 2003
Skills
CSS, JavaScript, SQL
Education
Saint Mary's College 1997 — 2001
BS, Computational Mathematics
Cobb County & Douglas County School Districts October 2013 - Present
Press Ganey Associates June 2012 - April 2014
Santarus, Inc. February 2005 - August 2010
Pediamed Pharmaceuticals September 2003 - February 2005
Novartis Consumer Health 2000 - 2002
Victoria's Secret July 1999 - July 2000
Skills
Pharmaceutical Sales, Gastroenterology, Cardiology, Endocrinology, Biotechnology, Pediatrics, Product Launches, Competitive Analysis, Forecasting, Managed Care, Territory Development, Project Management, Marketing Strategy, Market Research, Management Consulting, Behavioral Health, Product Launch, Training, Business Development, Diabetes, Marketing, Sales, Sales Force Development, Leadership, Strategy, Product Development, Healthcare, Pharmaceutical Industry, Cross-functional Team..., Medical Devices, Analysis, Sales Presentations, Market Analysis, Management, Customer Service, Team Building, Sales Operations, Strategic Planning, Public Speaking, Sales Process, Sales Management, Microsoft Office, New Business Development, PowerPoint, Account Management, Program Management, Coaching, Hospitals, Direct Sales, Sales Effectiveness
Education
Pfeiffer University 1997 — 2000
MBA, Marketing/Management
Radford University
BS, Psychology, Criminal Justice
Press Ganey Associates June 2014 - Present
Kruggel Lawton & Co September 2007 - June 2014
Crowe Horwath LLP May 2004 - August 2007
Skills
Auditing, Internal Controls, Financial Reporting, GAAP, US GAAP, Assurance, CPA, Corporate Tax, Account Reconciliation, Tax, Accounting, Financial Audits, Financial Statements
Education
Purdue University - Krannert School of Management 1999 — 2004
BS, Accounting, Finance
Press Ganey Manager - Documentation and ProcessPress GaneyJuly 2014 - Present
Press Ganey Associates September 2009 - July 2014
Press Ganey August 2008 - September 2009
Press Ganey April 2006 - August 2008
Press Ganey November 2005 - April 2006
Press Ganey February 2005 - November 2005
Skills
Business Analysis, Healthcare Information..., Project Management, Process Improvement, Cross-functional Team..., Technical Documentation, Process Flow..., Process Flow Charts, Business Process..., SharePoint, Customer Service, Management
Education
Purdue University 2001 — 2004
Bachelor of Science (BS), Management & Finance, 3.55 GPA
Penn High School 1997 — 2001
Press Ganey Associates June 2013 - August 2014
Eliza Corporation June 2012 - August 2012
Skills
Marketing Communications, Marketing, Healthcare, Marketing Strategy, Market Research, Social Media, Competitive Analysis, Social Media Marketing, Microsoft Office, Editing, Project Planning, Product Development, Public Relations, Analysis, Public Speaking
Education
Emory University 2013 — 2016
Bachelor's Degree, Women, Gender, and Sexuality Studies and Music
The George Washington University 2012 — 2013
Dana Hall School 2005 — 2012
Mutual of Omaha June 2015 - Present
Starr Companies June 2014 - August 2014
Press Ganey Associates June 2013 - January 2014
Skills
Research, Statistics, SPSS, PowerPoint, Microsoft Excel, Data Analysis, R, Microsoft Word, Microsoft Office, Higher Education, Public Speaking, Access, Actuarial Exams, Salesforce.com, Analysis, Teamwork, Customer Service, Strategy
Education
Saint Mary's College 2012 — 2015
Double Major: Statistical and Actuarial Mathematics, Economics, Actuarial Science, Senior
Press Ganey June 2015 - Present
Press Ganey Associates May 2014 - August 2014
Russell Reynolds Associates April 2014 - May 2014
Acom Healthcare May 2013 - June 2013
The Hubbell Group Inc. March 2012 - March 2012
Skills
PowerPoint, Research, Customer Service, Teamwork, Leadership, Microsoft Excel, Public Speaking, Restaurants, Microsoft Office, Microsoft Word, Social Media, Facebook, Financial Services, Hospitality, Time Management, Social Networking, Marketing, Private Equity, Sales, Salesforce, Market Research, Business Strategy
Education
St. Lawrence University 2011 — 2015
Bachelor's Degree, Economics/Business Minor: Educational Studies
Hingham High School 2007 — 2011
Diploma
Healthcare IT January 2013 - Present
Press Ganey Associates April 2012 - January 2013
Press Ganey Associates March 2011 - April 2012
McKesson Provider Technologies June 2006 - March 2011
GE Medical Systems October 2001 - 2004
Skills
Healthcare IT, Salesforce.com, Medical Devices, Hospitals, EMR, New Business Development, Healthcare, Account Management, Sales Management, Healthcare Management, Healthcare Information..., EHR, CRM, Sales, Healthcare Industry, Healthcare Consulting
Education
Ohio Wesleyan University 1993 — 1997
Bachelor of Arts (BA)
Hillcrest Hospital South March 2006 - January 2014
Press Ganey Associates November 2012 - December 2013
SouthCrest Hospital March 2006 - September 2011
SouthCrest Hospital November 1998 - March 2006
Tulsa Regional Medical Center August 1984 - November 1998
Skills
Nursing, EMR, Hospitals, Healthcare Information..., Healthcare Management, Process Improvement, Quality Auditing, Quality Improvement..., Quality Improvement..., Neonatal Nursing, Core Measures, Regulatory Compliance, Transport Nurse, Physicians, Meditech, Healthcare Consulting, Physician Relations, Inpatient, Patient Safety, EHR, Critical Care, HIPAA, Clinical Research, ACLS, Revenue Cycle, Healthcare, Quality Improvement, Medical Terminology, BLS
Education
Oklahoma City University 2010 — 2011
BSN, Nursing
Tulsa Junior College 1982 — 1984
ADN, Nursing
East Central High School 1978 — 1981
High School, General
Quicken Loans April 2015 - Present
Press Ganey Associates September 2010 - April 2015
Beaumont Hospital January 2008 - November 2010
Beaumont Hospital September 2006 - January 2008
Congregation Beth Shalom July 2003 - September 2006
Skills
Customer Service, Healthcare, Healthcare Consulting, HCAHPS, Service Improvement, Customer Satisfaction, Satisfied Clients, EHR, Employee Training, HIPAA, Healthcare Information..., Leadership, Hospitals, Management, Non-profits, Onboarding, Outlook, PowerPoint, Process Improvement, Project Management, Quality Improvement, Social Media, Training, Nonprofits
Education
Oakland University 2001 — 2006
B.A., English, Communications
Vocera August 2015 - Present
Allscripts August 2013 - July 2015
Verge Solutions, LLC November 2011 - August 2013
Orlando Health August 2007 - November 2011
Press Ganey Associates 2001 - 2007
Premier, Inc. August 1991 - August 1994
Skills
Healthcare, Hospitals, Nursing, Clinical Informatics, Lean Six Sigma, EMR, Clinical Documentation, Healthcare Information..., Healthcare Management, Patient Safety, Healthcare IT, Patient Satisfaction, Critical Care, Cardiac, Developing Client..., Physician Relations, Process Improvement, Sales Management, Accreditation, Project Management, Data Analysis, New Business Development, Minitab, Client Retention, Mentoring, Needs Analysis, Salesforce.com, Solution Selling, Informatics, Training, Physicians, Leadership, Clinical Research, Revenue Cycle, Healthcare Industry, EHR, HIPAA, Managed Care, JCAHO, Home Care, CPOE, Documentations, Visio, Documentation, Healthcare Consulting, Quality Improvement, Performance Improvement, Strategic Planning
Education
Saint Leo University
Healthcare Administration
University of Alabama 1979 — 1980
1 Year Nursing Internship Program at UAB Medical Center, Registered Nursing/Registered Nurse
Valencia Community College 1976 — 1979
Registered Nurse, Nursing
Bishop Moore High School
ikaSystems January 2015 - Present
Healthcare Price and Quality Transparency January 2015 - March 2015
Press Ganey Associates 2013 - 2014
Carewise Health (SHPS) 2012 - 2013
UnitedHealth Group (Optum) 2008 - 2011
Elsevier 2003 - 2007
Wells Fargo 2002 - 2003
Aquent 1996 - 2001
Skills
Predictive Analytics, Population Health, Risk Stratification, Chronic Care Management, Medicare Risk Adjsutment, Physician Performance..., Strategic Planning, Care Coordination Models, Clinical Decision..., EHR, CPOE, Health Information..., ACO Strategy, Health Care Fraud, Payment Integrity, Insurance Fraud, Business Intelligence, Data Warehousing, Data Management, P&L Accountability, Product Management, Product Development, Marketing, Operations Management, Business Development, Large Systems..., Change Management, Process Engineering, Open Source, Big Data, Competitive Analysis, Healthcare, Cross-functional Team..., Entrepreneurship, Leadership, Integration, Consulting, Healthcare Information..., Management, P&L Management, Informatics, Strategy, Analytics, Product Marketing, SaaS, Executive Management, Business Process, Strategic Partnerships, Enterprise Software, Marketing Strategy
Education
Northwestern University - Kellogg School of Management
MBA, Marketing, Strategy
University of Delhi
BS, Statistics
University of Pune
Masters in Computer Applications, Computer Science
OHSU July 2009 - Present
Press Ganey Associates April 2014 - April 2015
Press Ganey Associates June 2011 - March 2014
Oregon Anesthesiology Group, PC June 2010 - June 2011
Oregon Health & Science University May 1998 - July 2009
Oregon Health & Science Univsrity 2004 - 2009
Clinical Outcomes Research Initiative, OHSU February 2003 - September 2003
Telemedicine Researh Center December 1996 - May 1998
Oregon Health & Science University February 1988 - February 1990
Skills
Informatics, Healthcare, EHR, Healthcare Information..., Clinical Research, EMR, Data Analysis, Healthcare Industry, HIPAA, Hospitals, Epic Systems, HL7, Software Documentation, Nursing, Health Information..., Project Management, Quality Improvement, Patient Safety, Healthcare Management, Health Care Reform, Healthcare Consulting, Clinical Decision..., Ambulatory, Inpatient, Medical Informatics, Clinical Informatics, Programming, Biomedical Informatics, Public Health, CPOE, Clinical Information..., Program Management, Epidemiology, Microsoft SQL Server, Oracle SQL Developer, PostgreSQL, IBM DB2 SQL, Clinical Quality...
Education
Oregon Health and Science University 2005 — 2009
PhD, Biomedical Informatics
Portland State University 1988 — 1991
MS, Computer Science
University of North Carolina at Chapel Hill 1976 — 1979
BSN, Nursing
St Catherine's School 1970 — 1973
High School Diploma
Durham Academy, Durham NC 1960 — 1969
Utilimaster Corporation February 2015 - Present
TRUPAY November 2013 - January 2015
Dexter Axle Company June 2012 - November 2013
Customer Intelligence LLC 2011 - November 2012
Press Ganey Associates June 2002 - July 2011
ALN Associates INC. October 1993 - May 2001
Skills
C#, C++, Java, JavaScript, ASP.NET, ASP.NET MVC, Eclipse, SSRS, BIRT, DB2, Microsoft SQL Server, SQL, Oracle SQL, Crystal Reports, T-SQL, Software Engineering, Visual Studio, Scrum, .NET, Software Development, Web Applications
Education
Purdue University 1987 — 1993
Bachelor of Science (B.S.), Computer Science
Purdue University 1987 — 1993
BS, Computer Science
Mount Sinai Health System November 2014 - Present
Press Ganey Associates January 2011 - November 2014
SLM Consulting 2010 - 2011
Aria Health 2008 - 2010
WellStar Health System 2007 - 2008
WellStar Health System 2004 - 2007
Albert Einstein Healthcare Network 1996 - 2004
Skills
Nursing, Healthcare Management, Healthcare, Healthcare Consulting, Hospitals, Healthcare Information..., Patient Safety, EMR, EHR, Critical Care, Physician Relations, Medicine, Utilization Management, Physicians, ACLS, Acute Care, Public Health, Clinical Research, BLS, Quality Improvement, Inpatient, Informatics, Performance Improvement, HIPAA, Managed Care, Medicaid, Healthcare Industry, CPOE, Patient Education, Medicare, Accreditation, Ambulatory, Epic Systems, JCAHO, Home Care, Revenue Cycle, Disease Management, Patient Advocacy, Health Policy, Revenue Cycle Management, Radiology, Practice Management, Meditech, HL7, Emergency Room, ICU, Case Management, Pediatrics, Cardiology, Ambulatory Care
Education
Temple University - Fox School of Business and Management 1998 — 2001
Master of Business Administration (MBA), Healthcare Administration
Temple University - Fox School of Business and Management 1998 — 2001
Master of Science (MS), Healthcare Finance
Penn State University 1979 — 1983
BSN, Nursing
The Advisory Board Company February 2015 - Present
The Advisory Board Company November 2013 - February 2015
The Advisory Board Company February 2012 - October 2013
The Advisory Board Company June 2010 - February 2012
Vista Verde Guest Ranch December 2009 - March 2010
Purdue University May 2007 - August 2009
Purdue University August 2004 - May 2009
Purdue University September 2005 - December 2007
Press Ganey Associates May 2006 - August 2006
Press Ganey Associates May 2005 - August 2005
Skills
Event Planning, Leadership, Public Speaking, Customer Service, Research, Project Management, Social Media, Marketing, Microsoft Excel, Community Outreach, Editing, Microsoft Office, Strategy, Volunteer Management, Business Strategy, Account Management
Education
Purdue University 2004 — 2009
BA, History, Political Science, Spanish
CarexTech May 2013 - Present
Stay Metrics January 2014 - Present
IUHealth Goshen Hospital January 2005 - Present
Medical Education Foundation, Inc. February 2013 - Present
Press Ganey Associates November 2008 - April 2013
Economic Development Corporation of Elkhart County (EDC) January 2004 - December 2008
Middlebury Chamber of Commerce September 2003 - November 2008
Communities In Schools 2004 - 2007
Middllebury School System January 1995 - May 2003
Lincoln Brass Works, Inc July 1993 - December 1994
Skills
Marketing, Cross-functional Team..., Fundraising, Project Management, Business Strategy, Product Innovation, Business Innovation, Sentiment Analysis, Interpretation Of Data, Healthcare Information..., Start-ups, Training, Brand Management, Healthcare Consulting, Sales, Segmentation, Market Research, Strategy, Management, Strategic Partnerships, Competitive Analysis, Informatics, Product Launch, Consulting, Performance Improvement, Healthcare Industry, Revenue Cycle, Managed Care, Executive Management, EHR, Physician Relations, Analysis, Selling, Health Information..., Quality Improvement, Data Analysis
Education
Rice University 1975 — 1979
Bachelor's Degree, Biochemistry
University of Hawaii at Manoa
Master's, Biochemistry
Experience Matters, LLC August 2013 - Present
NYU Langone Medical Center October 2011 - August 2013
Hackensack University Medical Center August 1995 - October 2011
Self January 2001 - January 2004
Press Ganey Associates July 2000 - February 2001
Skills
Strategy, Performance Improvement, Market Research, Research, Training, Healthcare Consulting, Leadership, Public Relations, Customer Service, Customer Satisfaction, Press Releases, Strategic Planning, Leadership Development, Healthcare, Physician Relations, Healthcare Management, Hospitals, Data Analysis, Coaching, Non-profits, Event Management, Program Development, Nonprofits, Public Speaking, Advertising, Physicians, Healthcare Industry, Qualitative Research, Patient Advocacy, Employee Engagement, Marketing Communications, Inpatient, Strategic Communications, Quality Improvement, Program Management, JCAHO, Healthcare Information..., Management
Education
S.I. Newhouse School of Public Communications at Syracuse University 1991 — 1994
Bachelor's Degree, Communications, Broadcast Journalism, concentration on Sports and Weather
Virginia Commonwealth University 2001 — 2003
Master's Degree, Advertising Strategy
Air Fleet Flight School 2000 — 2001
Private Pilot license, Aircraft Pilot (Private)
Lionbridge Technologies Inc May 2015 - Present
AccuNurse by Honeywell June 2013 - July 2014
Wuhcage Technologies June 2011 - June 2013
Avant Assessment 2012 - 2013
Press Ganey Associates 2012 - 2012
SumTotal Systems 2011 - 2012
Good Samaritan Regional Medical Center June 2010 - August 2010
Hewlett Packard January 1995 - January 2009
Skills
Testing, Test Automation, Quality Assurance, QC, Automation, Software Documentation, Quality Control, Regression Testing, Troubleshooting, Manufacturing, System Testing, HTML, Software Quality..., SQL, Test Cases, Performance Testing, Microsoft Office, JIRA, Web Applications, Linux
Education
Linn Benton Community College 2009 — 2011
AAS, Web/Database Technology
Linn Benton Community College 2000 — 2003
AAS, Business Supervisory Managment
Oregon Institute of Technology 1988 — 1989
Manufacturing
S&P Capital IQ October 2012 - Present
Press Ganey Associates December 2010 - October 2012
Vikus Corporation May 2003 - August 2010
Southern Adventist University June 2001 - May 2003
Ringgold Telephone Company August 2000 - September 2000
Skills
C#, OOP, .NET, Functional Programming, Web Applications, SQL, Microsoft SQL Server, T-SQL, Software Development, ASP.NET, JavaScript, Agile Methodologies, jQuery, Perl, Linux, MySQL, Shell Scripting, LINQ, XML, Scrum, Database Design, Programming, Databases, HTML, Subversion, Eclipse, CSS, VB.NET, Apache, TFS, IIS, SOAP
Education
Southern Adventist University 1998 — 2003
B.S, Computer Science
iAppFusion, LLC - Mobile Apps For Your Business October 2009 - Present
Passport Health Plan August 2014 - July 2015
Malone Workforce Solutions October 2013 - July 2014
Vivid Impact June 2013 - May 2014
Press Ganey Associates June 2012 - April 2013
The Rawlings Group October 2011 - May 2012
ACCENT Marketing Services March 2007 - October 2011
TRIPPLETON, LLC. June 2004 - March 2007
BUSINESS INTELLIGENCE SOLUTIONS, INC. October 2001 - June 2004
CAYMAN ISLANDS GOVERNMENT April 1997 - August 2001
Skills
Demographic Analysis, Demographic Profiling, Econometrics, Social Demography, Predictive Modeling, Predictive Analytics, Statistical Modeling, Strategic Planning, SPSS, Data Profiling, SAS, Statistics, SQL, Access, PowerPoint, Visio, Minitab, Outlook, International Economics, Market Research, Entrepreneurship, Public Relations, Strategy, Business Strategy, Marketing Strategy, Business Planning, Analysis, Process Improvement, Databases, Analytics, Business Intelligence, Data Analysis, Data Mining, Competitive Analysis, Program Management, Segmentation, Management, Marketing Research, Direct Marketing, Software Development, SSIS, Microsoft SQL Server, Market Analysis, SSRS
Education
The University of Alabama 1991 — 1994
BS, Combined Degree: Economics, Management, Statistics
West Canada Valley Central 1980 — 1985
Rensselaer Polytechnic Institute
Salesforce January 2014 - Present
Centric Consulting July 2013 - January 2014
Press Ganey Associates May 2010 - June 2013
Robert Bosch LLC April 2007 - May 2010
Orion Group Software Engineers March 2005 - April 2007
Boskage Commerce Publications, Ltd. May 2003 - February 2005
Saint Joseph's College August 2000 - May 2003
People's Wireless May 2002 - August 2002
Skills
C#, Healthcare Information..., Ruby, Vim, SQL, Visual Studio, MSTest, Agile Methodologies, Databases, .NET, Web Applications, T-SQL, Software Development, Microsoft SQL Server, ASP.NET, SharePoint, Perl, Web Development, Scrum, OOP, Test Driven Development, PHP, SSRS, Software Engineering, LINQ, Web Services
Education
St. Joseph's College (IN) 1999 — 2003
Bachelors, Computer Science
Press Ganey Associates
Skills
Customer Service, Healthcare, Account Management, Hospitals, Data Analysis, Healthcare Management, Leadership, HIPAA, Healthcare Information..., Healthcare Consulting, Process Improvement, Strategic Planning
Education
Purdue University
Bachelor of Arts (BA), Law and Society
Press Ganey Associates October 2010 - Present
The Apprentice Academy May 2009 - October 2010
Classic Communications January 2008 - August 2008
Skills
Social Media, Marketing Communications, Press Releases, Social Media Marketing, Advertising, Public Relations, Copywriting, Market Planning, New Media, Email Marketing, Blogging, Newsletters, SEO, Management, Interviews, Marketing, Training
Education
Saint Mary's College 2005 — 2009
BBA
Andrean High School
American Red Cross (National Headquarters) December 2013 - Present
Booz Allen Hamilton September 2012 - December 2013
Advanced Micro Devices April 2011 - August 2012
Self-Employed January 2006 - April 2012
Psychonomic Publications September 2006 - November 2010
University of Texas at Austin 2004 - 2006
French Ministry of Education 2003 - 2004
Press Ganey Associates January 2002 - September 2003
Goodwill Industries of Michiana, Inc. July 2001 - January 2002
WSBT-TV 2000 - 2001
Skills
Social Media Marketing, Web Content Production, Marketing Communications, Project Management, Vendor Relationships, Blog Content..., e-Newsletters, Editorial Calendars, Online Community..., Industry Best Practices, Copy Editing, Proofreading, Writing, APA Style Expert, AP Style, APA, Social Media, Newsletters, Content Development, Blogging, Editing, Recruiting, Community Management, Publishing, Technical Writing, Program Management, Web Content, Magazines, Copywriting, Editorial, Marketing, Advertising, Publications, Event Planning, Strategy, Interviews, Facebook, Training, Market Research, Press Releases, Corporate Communications
Education
The University of Texas at Austin 2004 — 2006
MA, French Linguistics
Saint Mary's College 1997 — 2001
B.A., Communications and French
Ouachita Christian School
Press Ganey Associates June 2014 - Present
Press Ganey Associates June 2013 - Present
JPMorgan Chase April 2008 - June 2012
JPMorgan Chase July 2005 - April 2008
Skills
Equities, Trading, • Series 7 & 63..., Problem Solving, Project Management, Cross-functional Team..., Teamwork, Microsoft Office, Motivated self-starter, Process Improvement, Challenging Environment, Valuation, Equity Derivatives, Portfolio Management
Education
University of Notre Dame - Mendoza College of Business 2012 — 2014
Master of Business Administration (MBA), Business Leadership & Marketing
Siena College 2001 — 2005
Bachelor of Arts (B.A.), Economics
TIAA-CREF January 2015 - Present
Volunteer Program Assessment November 2010 - Present
Press Ganey Associates January 2013 - December 2014
Morehead Associates May 2012 - January 2013
Shelter Diagnostics System August 2011 - August 2012
Morehead Associates January 2012 - May 2012
Duke Energy Corporation June 2011 - January 2012
University of North Carolina at Charlotte August 2010 - May 2011
Skills
Organizational..., Organizational..., Employee Engagement, SPSS, Data Analysis, Survey Design, Psychometrics, Management, Process Improvement, Change Management
Education
University of North Carolina at Charlotte 2010 — 2012
Master of Arts (MA), Industrial and Organizational Psychology
The College of New Jersey 2007 — 2010
Bachelor of Arts (BA), Psychology
Press Ganey Associates April 2014 - Present
Carolinas Healthcare System August 2013 - March 2014
Carolinas Healthcare System August 2012 - July 2013
Carolinas Healthcare System January 2011 - August 2012
Carolinas Healthcare System May 2010 - December 2010
UNC Charlotte August 2009 - May 2010
Carolinas Healthcare System May 2008 - April 2010
UNC Charlotte August 2007 - May 2009
Lowe's August 2007 - May 2009
Organizational Science Consulting & Research March 2007 - May 2007
Skills
Data Analysis, Qualitative Research, Statistics, Quantitative Research, Data Collection, Survey Design, Employee Surveys, Physician Relations, Analysis, Organizational..., Event Planning, Leadership, Research, Employee Engagement, Process Improvement, Interviews, Coaching, Leadership Development, Management, Organizational..., Workshop Facilitation, Healthcare, Conflict Resolution, Job Analysis, Succession Planning, Performance Improvement
Education
University of North Carolina at Charlotte 2006 — 2011
PhD, Organizational Science
University of North Carolina at Charlotte 2006 — 2008
MA, Industrial/Organizational Psychology
Northwestern University 2002 — 2006
BA, Psychology, German
Indeed.com October 2014 - Present
Press Ganey Associates August 2012 - August 2014
TMP Worldwide September 2010 - May 2012
Skills
Recruiting, Account Management, Marketing Communications, Integrated Marketing, Human Resources, Social Media Marketing, Social Media, Project Management, Email Marketing, Digital Marketing, Client Service Oriented, Multi Tasking, Microsoft Office, Mac OS, Online Advertising, Microsoft Excel, Microsoft Word, PowerPoint, Social Networking
Education
Saint Mary's College
BA, Mass Communication, Public Relations
FTI Consulting June 2015 - Present
McLean Neurobiology and Physiology Lab February 2013 - Present
Press Ganey June 2014 - September 2014
Press Ganey Associates June 2013 - August 2013
Kumon June 2011 - September 2012
Kumon January 2009 - September 2012
Skills
Statistics, Tutoring, Data Analysis, Research, Microsoft Office, PowerPoint, Public Speaking, Spanish, Microsoft Excel, Microsoft Word, Matlab, Critical Thinking
Education
Northwestern University 2012 — 2016
Bachelor of Science (BS), Industrial Engineering and Economics
TeleTracking Technologies 2013 - 2014
Press Ganey Associates 2012 - 2013
InTouch Health 2010 - 2012
Vital Images 2005 - 2010
Mallinckrodt 1999 - 2005
Keeler 1997 - 2000
Skills
Cardiology, Radiology, Hospitals, Digital Imaging, Enterprise Software, Surgery, Management, Sales, Medical Imaging, Capital Equipment, Medical Devices, PACS, Salesforce.com, Product Launch, Healthcare Information..., Telemedicine, Core Measures, Robotics
Education
University of Wisconsin-Madison 1992 — 1996
BBA, Marketing, Management, International Business
University of Bonn
Indiana University South Bend January 2014 - Present
The University of Notre Dame Mendoza College of Business October 2013 - October 2013
University of Notre Dame July 2009 - June 2013
Indiana University South Bend January 2009 - May 2009
Press Ganey Associates October 2006 - September 2008
University of Notre Dame July 2003 - September 2006
Law Offices of Nancy E. Hudgins 1989 - 1995
Skills
Qualitative Research, Foresight, Research, Futures Studies, Teaching, Analysis, Training, Science, Statistics, Program Management, Instructional Design, Curriculum Design, Higher Education, Policy, Research Design, Grant Writing, Public Speaking, Data Analysis
Education
University of Notre Dame 1995 — 2003
PhD, Sociology
University of Notre Dame 1995 — 1997
MA, Sociology
San Francisco State University 1987 — 1994
BA, Sociology, International Relations, Political Science and Economics
MGC Healthcare Consulting, LLC collaborating with Linda Nash Ventures December 2014 - Present
Press Ganey Associates September 2013 - November 2014
PartnerMD February 2011 - August 2013
DBI, LLC - Walk Healthy Division June 2008 - January 2011
Integral Orthopedics Inc 2005 - 2008
Merck July 2000 - July 2005
Bayer Pharmaceuticals 1997 - 2000
DonTech 1991 - 1993
Skills
Business Development, Sales Growth, Healthcare, Sales Management, Pharmaceutical Sales, Corporate Integration, New Business Development, Team Building, Managed Care, Medical Devices, Territory Management, Turn Around Management, New Venture Development, Sales Force Development, Leadership, Team Leadership, Strategy, Strategic Planning, Physicians, Sales, Marketing, Training, Salesforce.com, Management, Business Strategy, Orthopedic, Physician Relations, Medicine, Business Planning, Practice Management, Pharmaceutical Industry, Hospitals, EMR, Medical Education, Family Medicine, Medicare, Allergy, Cardiology, Internal Medicine, Neurology, Healthcare Information..., Healthcare Consulting, Disease Management, EHR, Healthcare Industry, Pain Management, Surgery, Urology, Diabetes, Oncology
Education
Penn State University 1983 — 1988
Bachelor of Science, Business Management/ Economics
Hawken School
Business/Managerial Economics
Press Ganey Associates July 2013 - Present
OptumInsight January 2012 - June 2013
Allscripts May 2008 - January 2012
Siemens Healthcare April 1998 - September 2007
Misys Healthcare Systems 1991 - 1997
Skills
Healthcare Information..., Revenue Cycle, Solution Selling, Salesforce.com, EHR, EMR, SaaS, Health Information..., Healthcare Industry, Sales Process, Healthcare, Account Management, HIPAA, Leadership, HL7, Healthcare Consulting, Healthcare Management, Practice Management, Process Improvement, Hospitals, Software Implementation, Managed Care, Physicians, Informatics, Revenue Cycle Management
Education
Robert Morris University 1990 — 1993
Business
Ultra Electronics Advanced Tactical Systems June 2012 - Present
e-MDs June 2011 - June 2012
Press Ganey Associates July 2004 - April 2011
Whirlpool Corporation June 2001 - June 2004
Advanced Programming Concepts, Inc. September 1999 - May 2001
Skills
Agile Methodologies, DB2, Software Development, C#, MySQL, Web Services, Microsoft SQL Server, Java, JavaScript, Test Driven Development, Web Applications, SQL, .NET, Scrum, Spring, CSS, HTML, TFS, ASP.NET MVC, Visual Studio, PHP, OOP, Object Oriented Design, ASP.NET
Education
Purdue University 1995 — 1999
Bachelor of Science, Computer Engineering
Press Ganey January 2015 - Present
Press Ganey Associates September 2011 - Present
University of Rochester, Highland Hospital June 1990 - February 2012
Skills
Healthcare Management, Hospitals, Healthcare, Performance Improvement, Healthcare Information..., Nursing, Staff Development, Leadership, Patient Education, Healthcare Consulting, Patient Safety, Acute Care, Revenue Cycle, HIPAA, Process Improvement, Critical Care, Cardiology, Team Building, EHR, Nursing Education, ACLS, Strategic Planning, BLS, Clinical Research, EMR, Informatics, Quality Improvement
Education
St John Fisher College
Master of Science (MS), Nursing Science
State University of New York College at Brockport
IRI August 2010 - Present
Dominican University August 2012 - Present
University of Illinois at Urbana-Champaign August 2007 - December 2010
SymphonyIRI Group May 2007 - August 2010
Press Ganey Associates August 2006 - May 2007
Skills
R, Shopper Marketing, SPSS, Data Analysis, SAS, Market Research, Customer Insight, Statistics, Segmentation, Analytics, Data Mining, Qualitative Research, Statistical Modeling, Predictive Modeling
Education
University of Illinois at Urbana-Champaign 2007 — 2012
Doctor of Philosophy (PhD), Statistics
University of Illinois at Urbana-Champaign 2007 — 2009
Masters, Statistics
Saint Mary's College 2003 — 2007
BA, Mathematics & Economics
Impact Creative January 2013 - Present
Edwards Moving & Rigging 2010 - 2011
Press Ganey Associates 1996 - 1999
Apollo Printing 1994 - 1996
The Ohio State University 1990 - 1992
The Haunty Agency 1987 - 1990
Zook Advertising 1986 - 1987
Skills
Marketing Strategy, Public Relations, Marketing Communications, Copywriting, Graphic Design, Web Development, Email Marketing, Social Media Marketing, Special Events..., Meeting Planning, Corporate Communications
Education
The Ohio State University 1982 — 1986
Bachelor of Arts (B.A.), Broadcast Journalism
Ashland High School
The Ohio State University
Bachelor of Arts (B.A.), Broadcast Journalism
Press Ganey Associates December 2012 - Present
Press Ganey Associates May 2008 - December 2012
Press Ganey Associates April 2007 - May 2008
OfficeMax August 2004 - January 2007
Skills
Proposal Writing, Proofreading, Business Development, RFP, Research, Leadership, Editing, Marketing Communications, Microsoft Word, Marketing Strategy, Strategy, Healthcare, Microsoft Office, Salesforce.com, Sales Operations, Qvidian Proposal..., Microsoft CRM, Microsoft Excel, Adobe Acrobat
Education
Saint Mary's College 1999 — 2004
BA, Communications, French
James B. Conant High School
High School
Xerox 2015 - Present
Press Ganey Associates 2009 - 2015
Press Ganey Associates February 2008 - August 2009
Press Ganey August 2007 - February 2008
Baptist Health System October 2004 - July 2007
Radiologix February 2003 - October 2004
Radiologix January 2002 - February 2003
Radiology Associates of San Antonio January 1999 - January 2002
Skills
Healthcare Management, Strategic Planning, Business Development, Marketing Strategy, Sales Management, Healthcare Consulting, Strategy, Healthcare, Leadership, Contract Negotiation, Managed Care, Physician Relations, Account Management, Healthcare Industry, Team Building, Selling, Revenue Cycle, EHR, Process Improvement, Healthcare Information..., HIPAA, Hospitals, EMR, Medical Devices, Performance Improvement, Quality Improvement, Medicare, Health Information..., Informatics, Patient Safety, Medicaid, Physicians, Ambulatory, Cardiology, Radiology, Acute Care, Clinical Research, Sales, Management, Cross-functional Team..., Training, Consulting, Coaching, Public Speaking, Project Management, Executive Management, Salesforce.com, New Business Development, CRM, Marketing
Education
Webster University 2007 — 2010
MHA - Graduate Work
Ohio University 1994 — 1997
Bachelor’s Degree
University of Mississippi 1992 — 1994
Undergraduate Work
Mercy Ships July 2013 - Present
Press Ganey Associates February 2009 - May 2015
Parkland Hospital 1990 - 2009
YMCA 1986 - 1988
YMCA 1980 - 1982
Skills
Leadership, Healthcare, Healthcare Management, Healthcare Information..., Process Improvement, Strategic Planning, Hospitals, Team Building
Education
Texas Woman's University 1988 — 1990
Master’s Degree, Healthcare Administration
Texas A&M University 1976 — 1980
BS
Woodrow Wilson High School 1973 — 1976
Press Ganey Associates July 2013 - Present
Norton Healthcare January 2013 - July 2013
Norton Neuroscience Institute 2012 - January 2013
Norton Healthcare October 2006 - January 2013
Norton Healthcare February 2006 - October 2006
Jewish Hospital & St. Mary's HealthCare July 2005 - January 2006
Jewish Hospital & St. Mary's HealthCare May 2002 - July 2005
Jewish Hospital & St. Mary's HealthCare May 2000 - May 2002
United States Air Force June 1995 - February 2000
Skills
Physician Relations, Process Improvement, Team Building, Customer Service, Leadership Development, Public Speaking, Budgets, Coaching, Employee Relations, Onboarding, Change Management, Operations Management, Marketing, Leadership, Training, Performance Management, Event Management, Hospitals, Healthcare Management, Healthcare, Healthcare Information..., Revenue Cycle, Strategic Planning, Management, Healthcare Consulting, Medical Practice..., EMR, HIPAA, Physicians
Education
Indiana Wesleyan University
Master of Business Administration (MBA), Business Administration and Management, General
Spalding University 2000 — 2002
Bachelor of Science, Business Administration
SlideRule July 2015 - Present
Dish Network September 2015 - Present
Sports Authority 2014 - 2015
Virginia Tech 2013 - August 2014
Press Ganey Associates 2012 - 2014
Virginia Tech 2013 - 2013
Virginia Tech 2011 - 2013
Global LEAD 2011 - 2011
Target 2010 - 2010
University of Georgia 2010 - 2010
Skills
Leadership, Leadership Development, Public Speaking, Statistics, Data Science, Machine Learning, Data Mining, Data Analysis, R, Hadoop, Hive, MapReduce, SQL, SPSS, Psychology, Multivariate Statistics, Psychometrics, Quantitative Research, Research Design, Survey Design, Analysis, Organizational..., Job Analysis, Interviews, Research, Organizational Behavior, Coaching, Social Psychology, Lecturing, Psychological Testing, Talent Management, Training, Stata, HTML, Microsoft Office, Teaching, Statistical Software, Time Series Analysis, Data Collection, Organizational..., Performance Management, Employee Engagement, Change Management, Career Development, Team Building, Quantitative Analytics, Microsoft Word, Microsoft Excel, Quantitative Analysis, Management
Education
Virginia Polytechnic Institute and State University 2011 — 2014
Master of Science (M.S.), Industrial and Organizational Psychology
The University of Georgia 2003 — 2006
Bachelor of Science (B.S.), Psychology; B.A., Sociology
American Senior Communities February 2015 - Present
Farmington Public School District September 2014 - December 2014
Flower Hospital Total Rehab May 2014 - August 2014
Eastern Michigan University September 2013 - April 2014
South Bend Community School Corporation August 2011 - June 2012
Press Ganey Associates May 2010 - August 2010
Skills
Language Disorders, Public Speaking, Spanish, Teaching, Research, Event Planning, Microsoft Office, Social Media, Nonprofits, Marketing Communications, Public Relations, Microsoft Word, Advertising, Staff Development, Speech Therapy, Therapists, PowerPoint, Speech, Treatment, Aphasia, Stuttering, Fluency, Master's Thesis
Education
Eastern Michigan University 2012 — 2014
Master of Arts (M.A.), Speech-Language Pathology
Saint Mary's College 2007 — 2011
Bachelor of Arts (B.A.), Communicative Disorders
Trinity School at Greenlawn 2001 — 2007
High school diploma
Freelance May 2014 - Present
Press Ganey Associates 2002 - 2014
Skills
Microsoft Office, Project Management, Microsoft Word, Healthcare Consulting, PowerPoint, CRM, Marketing Communications, Healthcare Industry, EMR, Marketing Strategy, Team Leadership, Microsoft Excel, Marketing, Sales, Management, Cross-functional Team..., Process Improvement, Account Management, Data Analysis, Hospitals, Healthcare, Leadership, Strategic Planning
Education
Indiana University South Bend
Bachelor's degree, Business, Management, Marketing, and Related Support Services
Northwestern University
Project Management
Source Refrigeration & HVAC January 2012 - Present
Press Ganey Associates 2008 - 2011
Bausch & Lomb July 2006 - March 2008
Wm. WRIGLEY Jr. Company June 2001 - July 2006
Maple Leaf Foods September 1997 - November 2001
Nestle USA 1995 - 1997
Skills
Talent Management, Employee Relations, Human Resources, Talent Acquisition, Strategy, Performance Management, Organizational..., Succession Planning, Management, Recruiting, Leadership, Personnel Management, Onboarding, Leadership Development, Employee Engagement, Deferred Compensation, Organizational..., Sourcing, Employee Benefits, Change Management, Training
Education
Rockford University
Bachelor's Degree
Reading Health System January 2013 - Present
The Green Bird Group November 2011 - January 2013
Diamond Consultants January 2008 - September 2011
Somerset Medical Center May 2005 - November 2007
University Hospital, UMDNJ April 2003 - August 2005
Clara Maass Medical Center of the Saint Barnabas Healthcare System March 2000 - November 2003
Saint Barnabas Health Care System June 1997 - March 2000
Press Ganey Associates 1992 - 1997
Hospital of Saint Raphael 1987 - 1992
Albany Medical Center 1980 - 1987
Skills
Hospitals, Team Building, Public Speaking, Healthcare, Patient Satisfaction, Patient Advocacy, Service and Operational..., HCAHPS, Coaching, Staff Training, Team Motivator, Management, Healthcare Consulting, Business Development, Leadership Development, Strategic Planning, Physicians, Healthcare Information..., Goal Setting, Employee Engagement, Program Management, Business Strategy, Healthcare Industry, Strategy, Employee Benefits, Data Analysis, Home Care, Customer Service, Policy, Management Consulting, New Business Development, Health Policy, Healthcare Management, Revenue Cycle, HIPAA, Training, Consulting, Practice Management, Sales, Recruiting, Managed Care, Employee Relations, Quality Improvement, Patient Safety, Goal Analysis, Leadership, EHR, EMR, Human Resources, Insurance
Education
State University of New York - System
Communications, Health and Community Services
Press Ganey Associates April 2014 - Present
Macy's October 2012 - April 2014
Wells Fargo Bank January 2001 - March 2009
IntraComp Group, Inc. 1995 - 2001
PwC 1992 - 1995
Skills
Excel, Word, PowerPoint, Outlook, Cash Operations, People Skills, Organization, Spreadsheets, Microsoft Word, Microsoft Excel, Office Administration, Finance, Time Management
Education
Southwestern Michigan College 2010 — 2012
Associates of Arts, Business
Southwestern Michigan College 2010 — 2012
Associates of Science, Business Administration and Management, General
TheraDoc October 2013 - Present
Press Ganey Associates February 2013 - October 2013
Optum September 2010 - February 2013
Picis September 2007 - September 2010
Picis September 2005 - September 2007
Siemens Healthcare April 2002 - September 2005
Gwinett Women's Pavillion December 2002 - January 2003
Scottish Rite Children's Hospital - Atlanta, GA 2001 - 2002
Grady Health System 2000 - 2001
University of Mississippi Medical Center 1997 - 2000
Skills
Healthcare Information..., HL7, EMR, EHR, Healthcare, Informatics, Hospitals, CPOE, Clinical Research, Nursing, HIPAA, Healthcare Industry, Medical Devices, Requirements Analysis, Software Requirements, Product Management, Pragmatic Marketing..., Feature Prioritization, Product Road Mapping, Product Requirement..., Defining Product..., Customer Demos, Use Case Analysis, Software Implementation, Implementation..., Software Implementation..., Software Consulting, Process Consulting, Healthcare Consulting, Software Documentation, Health Information..., Critical Care, Process Improvement, Testing, Professional Services, Software Quality..., Quality Assurance, Enterprise Software, Training
Education
Saint Francis Medical Center College of Nursing 2005 — 2007
BS, science and healthcare admin studies
University of West Alabama 1995 — 1997
Nursing
Nuance Communications 2013 - Present
Press Ganey Associates 2012 - 2013
Picis, part of OptumInsight 2008 - 2012
Picis, part of OptumInsight 2006 - 2008
Oracle Corporation 2002 - 2006
Oracle Corporation 2000 - 2002
Oracle Corporation 1996 - 2000
Ernst & Young 1993 - 1996
Skills
SaaS, Product Management, Business Intelligence, Analytics, Enterprise Software, Performance Tuning, Product Marketing, Data Warehousing, Business Strategy, Management, Cross-functional Team..., Professional Services, Lead Generation, Competitive Analysis, Integration, Business Analysis, Software Project..., Cloud Computing, Oracle, Leadership, Strategic Partnerships, Scrum, CRM, Healthcare, Demand Generation, Healthcare Information..., Strategy, Product Lifecycle..., Software Implementation, Process Improvement, Databases, Requirements Analysis, Consulting, Agile Methodologies, Analysis, Start-ups, Mergers & Acquisitions, Market Research, Partner Management, Salesforce.com, Executive Management, Business Development, Program Management, IT Strategy, Solution Selling, Sales Enablement, Go-to-market Strategy, Product Launch, Vendor Management, Integrated Marketing
Education
Pragmatic Marketing
Pragmatic Marketing Certified
The Institute of Chartered Accountants of Scotland
CA, Accounting and Finance
The University of Glasgow
BSc (Hons), Physics
Press Ganey January 2015 - Present
Press Ganey Associates January 2013 - January 2015
Press Ganey Associates September 2009 - January 2013
Press Ganey Associates October 2007 - September 2009
Press Ganey Associates June 2006 - October 2007
Press Ganey Associates September 2004 - June 2006
Press Ganey Associates December 1997 - September 2004
Marriott Hotels, Resorts and Suites 1995 - 1997
Skills
Healthcare, Management, Quality Improvement, Knowledge Management, Customer Experience, Communication Skills, Performance Improvement, Hospitals, Customer Service, Customer Retention, New Business Development, Healthcare Management, Process Improvement, Strategic Planning, Data Analysis
Education
Purdue University 1987 — 1991
BS, Restaurant, Hotel & Tourism
Press Ganey Associates August 2011 - Present
Thomson Reuters August 2005 - July 2011
SPSS Inc. March 1995 - July 2005
Johnson & Johnson November 1989 - April 1994
Skills
Product Marketing, Cross-functional Team..., Thought Leadership, Market Planning, Competitive Analysis, Salesforce.com, Marketing Strategy, Lead Generation, New Business Development, Product Management, Strategy, Marketing, Strategic Planning, Marketing Management, Segmentation, Analytics, Leadership, CRM, Start-ups, Market Research, Business Development, Healthcare, Account Management, Strategic Partnerships, Product Launch, Integrated Marketing
Education
The University of Chicago - Booth School of Business
M.B.A., Finance & Marketing
University of Wisconsin-Madison
B.S., Mathematics & Physics
Lakeland Regional Health System February 2011 - Present
Lakeland Regional Health System August 2008 - February 2011
Press Ganey Associates May 2007 - May 2008
Skills
Healthcare Information..., EMR, Healthcare, EHR, Troubleshooting, Hospitals, Customer Service, Project Management, Change Management, Visio, Process Improvement, Integration, HL7, Access, PACS, DICOM, Radiology, Centricity, Cardiology, HIPAA
Education
High Tech Institute 2001 — 2002
Associate's degree, Computer Systems Networking and Telecommunications
Scottsdale Community College 2000 — 2001
Press Ganey Associates November 2007 - Present
Education
Purdue University 1989 — 1993
Press Ganey Associates August 2009 - Present
Altos Federal Group April 2009 - August 2009
Altos Federal Group September 2007 - April 2009
National Research Corporation 2000 - 2007
Skills
Business Development, Sales, Quality Management, Operational Excellence, Government Contracting, State Government, Local Government, Healthcare, Public Health, Market Research, Survey Research, Employee Surveys, Staffing Services, Contract Negotiation, Cross-functional Team..., Healthcare Consulting, Healthcare Industry, Healthcare Information..., Healthcare Management, Hospitals, Leadership, Management, Medical Devices, Process Improvement, Program Management, Proposal Writing, Recruiting, Selling, Strategic Planning, Strategy, Team Building
Education
Park University 1989 — 1992
Bachelor of Applied Science (B.A.Sc.), Healthcare Management
Press Ganey Associates April 2013 - Present
Quantros April 2011 - November 2012
ARAMARK Healthcare 2003 - April 2011
Solucient- (now Truven Health Analytics) 1998 - 2003
HBS International 1998 - 2000
Guidant Corporation 1993 - 1998
United States Surgical Corporation 1989 - 1993
Skills
Healthcare, Hospitals, Healthcare Information..., Healthcare Management, Healthcare Industry, Healthcare Consulting, Managed Care, Strategic Planning, Informatics, Process Improvement, New Business Development, EMR, Strategic Partnerships, Cross-functional Team..., Business Development, EHR, Account Management, Contract Negotiation, Sales Management, Competitive Analysis, Change Management, Leadership, Strategy, Solution Selling, Management Consulting, Forecasting, Management, Executive Management, Program Management, CRM, Salesforce.com, Sales Process, SaaS
Education
Penn State University
B.S., Marketing
Northwestern Memorial Hospital December 2009 - Present
Press Ganey Associates September 2001 - September 2009
Education
University of Notre Dame - Mendoza College of Business 2006 — 2008
MNA, NonProfit Administration
Olivet College 1997 — 2001
Journalism, Communications
Press Ganey Associates February 2004 - Present
Maryland Hospital Association February 2004 - August 2010
Catalyst Solutions January 2003 - January 2004
Catalyst IT Services January 2003 - January 2004
North Carolina State University March 2002 - June 2002
Nizhny Novgorod State University August 1991 - July 1993
Skills
C#, ASP.NET, ASP.NET MVC, VB.NET, JavaScript, jQuery, CSS, SQL, Oracle, WinForms, Web Services, OOP, Visual Studio, Object Oriented Design, Quality Measures, SDLC, QRDA, XML, Database Design, Windows Services, EHR, Healthcare Information...
Education
State University of Nizhni Novgorod named after N.I. Lobachevsky (UNN) 1986 — 1991
Master's Degree, Radiophysics and Electronics
First Midwest Bank November 2014 - Present
DePaul University November 2013 - November 2014
Press Ganey Associates June 2010 - November 2013
Abbott Laboratories December 2004 - April 2010
Cancer Treatment Centers of America September 2003 - November 2004
Rand McNally August 1994 - April 2003
Centel Corporation 1988 - 1991
Beatrice Company June 1980 - June 1988
Skills
ERISA, Benefits, Compensation, Employee Benefits, Compliance, FLSA, HRIS, Benefits Administration, Mergers, Defined Benefit, Incentive Programs, Job Evaluation, Market Pricing, HR Strategy, Salary, Process Improvement, Job Analysis, Bonus, Deferred Compensation, Talent Acquisition, Employee Relations, Onboarding, COBRA, Performance Management, FMLA, Leadership, Personnel Management, Applicant Tracking..., Talent Management, Employee Engagement, Mergers & Acquisitions, HR Transformation, Human Resources, Policy, Compensation Structures, Change Management, Compensation & Benefit, Executive Pay, Workforce Planning, Strategy, Succession Planning, Organizational..., Organizational Design, New Hire Orientations, Management, Job Descriptions, Coaching, Compensation & Benefits
Education
The University of Chicago Booth School of Business 1991 — 1993
MBA, Finance, HR Management, International Business
University of Illinois at Urbana-Champaign - College of Business
B.S., Accounting
HealthGrades July 2009 - Present
Press Ganey Associates December 2005 - July 2009
MFB Financial 2003 - 2005
Skills
Healthcare, Strategic Planning, Hospitals, Healthcare Information..., Account Management, Sales, Complex Sales, Consulting, Healthcare Consulting, Strategic Partnerships, Marketing, Salesforce.com, Business Development, EHR, Competitive Analysis, SaaS, Sales Management, Healthcare Management, CRM, Healthcare Industry, Selling, Strategy, Leadership, Product Launch, Enterprise Software, Product Marketing, Cross-functional Team..., Lead Generation, Sales Process, Business Strategy, Strategic Thinking
Education
The University of North Dakota 1999 — 2002
Business, Marketing
Penn High School 1993 — 1997
Press Ganey Associates
Skills
Healthcare, Hospitals, Process Improvement, Healthcare Information..., Data Analysis
Education
Purdue University 1990 — 1995
Press Ganey Associates November 2012 - Present
Press Ganey Associates August 2010 - October 2012
HealthGrades January 2010 - September 2010
Press Ganey Associates January 2004 - January 2010
Deloitte Consulting July 2000 - January 2002
Ernst & Young 1998 - 2000
Education
Ohio University 1994 — 1998
MIS/ Organizational Communication, Business/ Communication
Bayer HealthCare May 2013 - Present
Zimmer February 2012 - April 2013
Suburban Health Organization June 2008 - December 2010
Press Ganey Associates October 2004 - November 2007
University of Notre Dame 1995 - 2004
Skills
Project Coordination, Client Liaison, Buyers, Process Improvement, Public Relations, Communication, Customer Satisfaction, Customer Service, Consulting, HR Policies, SAP
Education
Saint Mary's College 1993 — 1996
Bachelor of Arts (B.A.), History, Public Relations
Holy Cross College 1991 — 1993
Associate of Arts (A.A.), Liberal Studies
St. Joseph High School 1987 — 1991
Holy Cross Grade School
Press Ganey Associates January 2010 - Present
Press Ganey March 2008 - January 2010
GEICO July 2007 - February 2008
Skills
CAHPS, Healthcare, Data Analysis, SPSS, Microsoft Excel, Analysis, Research, Statistics, Policy, Qualitative Research, Public Health, Hospitals, Healthcare Management, Program Evaluation, Healthcare Consulting, Healthcare Information..., Business Analysis, Process Improvement
Education
Saint Mary's College 2003 — 2007
BA, Statistics & Actuarial Mathematics
Press Ganey August 2014 - Present
Press Ganey Associates November 2009 - August 2014
Manhattan Associates December 2000 - November 2009
Manpower August 1998 - December 2000
Ernst & Young LLP August 1995 - August 1998
Skills
Agile Methodologies, Microsoft SQL Server, C#, SQL, T-SQL, .NET, Software Development, DB2, SSRS, SSIS, Database Design, Perl, Unix, Oracle 9i, PostgreSQL, Data Warehousing, Data Warehouse..., Kimball Methodology, SSAS 2008, Load Testing, SQL Tuning, Data Modeling, Database Administration, Oracle, TFS, ETL, Scrum, Disaster Recovery, Linux
Education
Purdue University 1991 — 1995
BS, Computer Technology
Eaton November 2014 - Present
Eaton Corporation January 2012 - November 2014
Cooper Industries Ltd. February 2011 - January 2012
Cooper Industries Ltd. February 2010 - March 2011
Sears Holdings Corporation May 2009 - August 2009
Sears Holdings Corporation May 2008 - August 2008
Press Ganey Associates May 2006 - August 2006
Skills
Supply Chain Management, Supply Chain, Lean Manufacturing, Kaizen Leadership, Kaizen Blitz, Manufacturing Operations, Process Improvement, Personnel Supervision, Manufacturing..., Operations Management, Design for Manufacturing, Kanban, Materials Management, Six Sigma, Toyota Production System, Value Stream Mapping, Manufacturing...
Education
Purdue University 2005 — 2009
BSE, Industrial Engineering
Press Ganey Associates April 2014 - Present
isr 2000 - 2006
Skills
Healthcare, Healthcare Information..., HIPAA, Healthcare Consulting, Public Speaking, Strategy, Hospitals, Data Analysis, Healthcare Management, Informatics, Clinical Research, EHR, EMR, Process Improvement, Public Health, Performance Improvement, Physician Relations, Quality Improvement, Revenue Cycle, Patient Safety, Nursing, Healthcare Industry, Health Policy, Healthcare Analytics, Managed Care, Cardiology, Medicare, Medicine, Medical Devices, Physicians, Critical Care, Medical Education, Consulting, Oncology, Leadership, Software Documentation, Employee Surveys, Program Evaluation, Cross-functional Team..., Analytics, Quantitative Research, Qualitative Research, Health Services Research, SPSS
Education
Purdue University - Krannert School of Management 2002 — 2004
MBA/PhD, Business / Sociology
Purdue University
Doctor of Philosophy (PhD), Sociology
Press Ganey October 2013 - Present
Gamma Phi Beta Sorority - Volunteer August 2009 - May 2014
Press Ganey Associates November 2012 - October 2013
Press Ganey Associates April 2011 - November 2012
Jamil Packaging Corporation July 2006 - April 2011
Welch Packaging, Inc. April 2004 - April 2006
Skills
Microsoft Office, Customer Service, Social Media, Project Management, Process Improvement, Team Leadership, Data Analysis, PowerPoint, Microsoft Excel, Public Speaking, Account Management, Research, Team Building, SharePoint, Nonprofits, Leadership, Fundraising, Leadership Development, Marketing, Time Management, Strategic Planning, Program Management, Management, Budgets, Microsoft Word, Training, Healthcare, Organizational..., Analysis, Salesforce.com
Education
Purdue University 2008 — 2010
Master of Science, Technology
Purdue University
Bachelor of Arts, History
Press Ganey Associates August 2012 - Present
Kaiser Permanente October 2009 - June 2012
Kurt Salmon Associates October 2007 - September 2009
Vanderbilt Children's Hospital June 2005 - September 2007
VANDERBILT CHILDREN’S HOSPITAL June 2004 - June 2005
West Tennessee Healthcare - Health Partners, Inc. June 2001 - August 2002
Skills
Administration, Budgeting, Healthcare, Healthcare Management, Consulting, Financial Analysis, Business Strategy, Recruiting, Customer Service, Research, Process Engineering, Temporary Placement, Accounts Receivable, Accounts Payable, Billing Systems, Functional Requirements, Management, Strategy, System Administration, Budgets, Strategic Planning, Healthcare Information..., Hospitals, Leadership, Process Improvement, Performance Improvement, Training
Education
University of Alabama at Birmingham 2002 — 2005
Master's, Health Services Adminsitration
UNIVERSITY OF ALABAMA AT BIRMINGHAM 2002 — 2004
MBA, Business Administration
Tennessee State University 1997 — 2001
Bachelor of Science, HealthCare Administration
Press Ganey Associates January 2014 - Present
Quantros April 2013 - December 2013
Aperio March 2011 - March 2013
Aperio October 2009 - March 2011
Aperio September 2008 - October 2009
Williams Communications Solutions June 1996 - June 1999
EIS International January 1993 - February 1996
U S WEST August 1989 - September 1992
Skills
Medical Devices, Capital Equipment, Medical Imaging, Salesforce.com, Account Management, Healthcare Information..., Healthcare, Hospitals, Lifesciences, Biotechnology, Product Marketing, Sales Management, Sales, Marketing Strategy, Trade Shows, Solution Selling, Product Management, Selling, International Sales, New Business Development, Management, Product Launch, Product Development, Market Research, Sales Operations, SaaS, Strategy, Lead Generation, B2B, Cold Calling, Sales Process, Market Development, Cross-functional Team..., Direct Sales, Life Sciences
Education
The University of New Mexico
Business
UCLA Health July 2015 - Present
Advocate Illinois Masonic Medical Center June 2014 - June 2015
Press Ganey Associates November 2009 - August 2010
PatientImpact February 2009 - November 2009
Education
Northwestern University - The Feinberg School of Medicine 2010 — 2014
MD, Medicine
Northwestern University 2005 — 2009
BA, Human Biology
xx October 2013 - Present
Lutheran Health Network/Lutheran Medical Group 2010 - September 2013
Indiana Medical Associates 2008 - 2010
Press Ganey Associates 2005 - 2007
Parkview Whitley Hospital 1993 - 2004
Skills
EMR, Healthcare, Physicians, Managed Care, Healthcare Management, Strategic Planning, Hospitals, Physician Relations, HIPAA, Team Building, Healthcare Information..., EHR, Process Improvement, Leadership, Surgery, Patient Safety, Healthcare Consulting, Orthopedic, Nursing
Education
University of Missouri-Columbia 1974 — 1976
Master of Business Administration (M.B.A.), Human Resources Management/Personnel Administration, General
University of Missouri-Columbia 1974 — 1976
Masters of Science, Public Health-Hospital Adm.; MBA-Human Resources
Southern Methodist University 1970 — 1974
Bachelor of Arts (B.A.), Social Sciences, Economics
Moody's Analytics July 2012 - Present
Press Ganey Associates June 2009 - July 2012
Moody's Analytics January 2001 - June 2009
Moody's Analytics January 2001 - June 2009
Education
St. Joseph's College (IN) 1987 — 1991
Bachelor of Business Administration - Accountancy, Accounting, Summa Cum Laude
Press Ganey Associates March 2001 - Present
Detroit Medical Center-Sinai-Grace Hospital 1997 - 2001
Sinai Hospital of Detroit 1975 - 1997
Skills
Process Improvement, Strategic Planning, Healthcare, Team Building, Healthcare Information..., Healthcare Management, Hospitals, Leadership, Leadership Development, Cross-functional Team..., Data Analysis, Change Management, Training, Coaching, Account Management, Management, Organizational..., Strategy, Program Management, Project Management, EHR, Business Process..., Performance Improvement, Business Development, Healthcare Consulting, EMR, Business Analysis, HIPAA, Performance Management, Software Documentation, Quality Improvement, Quality Assurance
Education
Oakland University 1972 — 1975
Bachelor of Arts, Psychology, English
US Navy 2011 - Present
Press Ganey Associates 2011 - 2014
Amtrak 2010 - 2011
Naval Submarine School 2007 - 2010
US Navy 2001 - 2007
Skills
Labor Relations, Employee Relations, Human Resources, Training, Employee Training, Leadership Development, Program Management, Leadership, Staff Development, Organizational..., Policy, Organizational..., Talent Management, Data Analysis, Analysis, Coaching, Cross-functional Team..., Personnel Management, Workforce Planning, Job Analysis, Training Delivery, Leading Change, Change Management, Organizational Behavior, Survey Design, Project Planning, Performance Management, Human Capital, Organizational Design, Needs Analysis, Workshop Facilitation, Performance Improvement
Education
Southern Illinois University, Carbondale
Bachelor of Science (B.S.), Workforce Education and Development
University of New Haven
Master of Arts (M.A.), Industrial Organizational Psychology
Northwest Community Healthcare January 2014 - Present
The University of Chicago Medicine March 2013 - December 2013
Advocate Health Care March 2010 - January 2013
Provena Health May 2004 - November 2009
Press Ganey Associates September 2000 - March 2002
NORC March 2000 - September 2000
Washington University School of Medicine September 1997 - August 1999
Skills
Competitive Analysis, Process Improvement, Project Management, Analysis, Strategy, Healthcare, Data Analysis, Hospitals, Visio, Statistics, Healthcare Information..., Strategic Planning, Access, SPSS, Team Building, Public Speaking, Healthcare Management, EMR, Leadership, Performance Improvement, Microsoft Excel, Business Intelligence, HIPAA, Business Process..., System Administration, Epic Systems, Meditech, Program Management, Business Development, Nonprofits, Fundraising, Healthcare Consulting, Revenue Cycle, Physician Relations, Policy, Clinical Research, EHR, Public Health, Informatics, Training, Managed Care, Management, Research, PowerPoint, Medicare, Healthcare Industry, Quality Improvement
Education
University of Illinois at Urbana-Champaign 2002 — 2004
Master of Business Administration, Marketing
Saint Louis University 1997 — 1999
Master of Public Health, Community Health
University of Notre Dame 1993 — 1997
Bachelor of Arts, Sociology
Fenwick High School 1989 — 1993
Press Ganey Associates October 2012 - Present
Press Ganey Associates April 2011 - October 2012
Press Ganey Associates August 2009 - April 2011
Press Ganey Associates April 2008 - August 2009
Press Ganey July 2004 - April 2008
Press Ganey February 2001 - July 2004
Skills
Healthcare, Process Improvement, Agile Methodologies, Healthcare Information..., Product Management, Cross-functional Team..., Hospitals, Program Management, Project Management, Training, Data Analysis, Leadership, Software Documentation, Change Management, Business Analysis, SharePoint, Team Leadership, Team Building, Quality Assurance, Management, Visio, CRM, Vendor Management
Education
Saint Mary's College 1997 — 2000
BA, Communication
Press Ganey Associates August 2012 - October 2014
Bell Techlogix, Inc. in support of MedAssets June 2011 - June 2012
Bell Techlogix, Inc.in support of Broadlane May 2010 - June 2011
Bell Techlogix, Inc. September 2009 - May 2010
Bell Techlogix, Inc. February 2009 - September 2009
Bell Techlogix, Inc. June 2008 - February 2009
Bell Techlogix, Inc. January 2008 - June 2008
Bell Techlogix, Inc. February 2004 - December 2007
Bell Techlogix, Inc. November 2003 - October 2004
Bell Techlogix, Inc. September 2002 - August 2003
Skills
Customer Service..., Technology, IT Service Delivery, Operating Systems, Customer Satisfaction, IT Service Management, Active Directory, Troubleshooting, Windows 7, Computer Hardware, Technical Support, XP, IT Operations, Help Desk Support, Hardware, Windows, BMC Remedy, HDI, ITIL Certified, System Deployment, Laptops, Management, Leadership, Windows XP, Databases, Information Technology, Service Delivery
Education
E-Tek Computer Training 2000 — 2001
MCP, Microsoft Certified Professional
Skidmore College 1991 — 1994
BS, Music
Adirondack Community College 1988 — 1991
AAS, Music
KIS Branded Specialties June 2009 - Present
Press Ganey Associates October 2003 - September 2008
Moody's KMV 1997 - 2003
Skills
Marketing Communications, Marketing, Advertising, Cross-functional Team..., Graphic Design, Direct Mail, Social Media Marketing
Education
Saint Mary's College 1992 — 1996
Bachelor of Business Administration, Marketing and International Business
SpecialtyCare March 2014 - Present
Foster Hall 2012 - February 2014
Dentons January 2011 - 2014
Press Ganey Associates March 2009 - 2012
Press Ganey Associates October 2000 - March 2009
Press Ganey Associates February 1996 - October 2000
Skills
Healthcare Information..., Healthcare Consulting, Corporate Communications, Hospitals, Healthcare, Healthcare Management, HIPAA, Managed Care, Healthcare Industry, EHR, Process Improvement, Health Policy, Performance Improvement, Revenue Cycle, Medicare, Medicaid, EMR, Policy, Physicians, Informatics, Physician Relations, Practice Management, Executive Management, Quality Improvement, Health Information..., Public Health, Accreditation, Leadership, Public Speaking, Strategic Planning, Strategic Leadership, Leadership Development, CEOs
Education
University of Notre Dame 1988 — 1992
Ph.D, Sociology, Research Methods, Organizational Development
Taylor University
BA, History/Political Science
Availity June 2014 - Present
Press Ganey Associates September 2012 - May 2014
Press Ganey Associates August 2010 - September 2012
HCA October 2007 - August 2010
Lane Bryant 2006 - 2008
Healthways February 2007 - September 2007
Rezult Technology January 2007 - August 2007
Gallagher Financial Systems August 2000 - January 2007
SAIC 1998 - 2000
SAIC 1997 - 1998
Skills
Software Documentation, Quality Assurance, Testing, System Testing, Troubleshooting, Project Management, Analysis, Test Cases, Training, Technical Support, Management, Recruiting, Software Quality..., Leadership, Process Improvement, SDLC, SQL, Test Planning, Regression Testing, Scrum
Education
Tennessee State University 1979 — 1983
BS, Mathematics
WhyNotLeaseIt.com August 2013 - Present
Vistaprint February 2012 - August 2013
Blacksmith Applications January 2011 - October 2011
Press Ganey Associates August 2010 - January 2011
AIR Worldwide March 2008 - July 2010
Property Portfolio & Research November 2007 - February 2009
Ipswitch, Inc. 2006 - 2007
Payette Associates 1996 - 2004
Skills
T-SQL, SQL Server, SSIS, Databases, Architecture, Database Administration
Education
University of New Hampshire 1991 — 1993
BS, Zoology/Animal Biology
Southern NH University 1989 — 1991
BS, Business Administration and Management, General
Retired Volunteer July 2013 - Present
Press Ganey Associates September 2009 - May 2014
Press Ganey Associates February 2007 - September 2009
Cerner Corporation January 2001 - February 2007
Skills
EMR, Healthcare, Healthcare Management, Healthcare Consulting, Healthcare Information..., Strategic Planning, Strategic Partnerships, Management, EHR, Start-ups, Healthcare Industry, Hospitals, Informatics, Leadership, Revenue Cycle, Marketing Strategy, Change Management, Mergers & Acquisitions, Training, Sales
Education
Ottawa University
BA, Business Administration
Press Ganey Associates May 2004 - Present
Skills
Strategic Planning, Financial Reporting, Financial Analysis, Accounting, Budgets, Financial Accounting, Sarbanes-Oxley Act, US GAAP, Internal Controls, Customer Service
Education
Purdue University - Krannert School of Management 1995 — 1999
Provista January 2012 - Present
Press Ganey Associates July 2011 - January 2012
Cogent Healthcare January 2008 - July 2011
McKesson Health IT 2005 - 2008
Skills
New Business Development, Healthcare, Healthcare Information..., Managed Care, Hospitals, Revenue Cycle, Healthcare Consulting, Strategic Planning, Physicians, Process Improvement, Healthcare Management, Healthcare Industry
Education
Southern Illinois University, Carbondale 1977 — 1981
Southern Illinois University, Carbondale
Press Ganey Associates April 1994 - Present
Hospital of Saint Raphael 1991 - 1994
Easter Seals Rehabilitation "Center 1988 - 1991
Yale New Haven Health System 1985 - 1988
Skills
Healthcare, Healthcare Management, Healthcare Consulting, Healthcare improvement, Performance Improvement, Miller Heiman, Hospitals, Salesforce.com, Patient Safety, Patient Advocacy, Customer Satisfaction, Customer Satisfaction..., Performance Measurement, Customer Retention, Case Managment, Data Analysis, Healthcare Industry, Selling, Healthcare Information..., EHR, EMR, Revenue Cycle, Quality Improvement, Managed Care, HIPAA, Informatics, Medicaid, Health Information..., Case Management, Medicare, Health Policy, HCAHPS, Meditech, JCAHO, Accreditation, Physicians, Nursing, Acute Care
Education
Quinnipiac University
MHA, Healthcare Administration
Springfield College
BS, Rehabilitation Administration
Press Ganey Associates Billing SpecialistLakeland HospitalMay 2007 - August 2010
1st Source Bank August 2005 - May 2007
Education
Siena Heights University 2001 — 2005
Accounting, Business and Psychology
Press-Ganey Associates December 2012 - May 2014
Press-Ganey Associates November 2009 - December 2012
Press-Ganey Associates December 2007 - November 2009
Skills
Healthcare, Healthcare Information..., Healthcare Consulting, Informatics, EHR, EMR, Healthcare Management, Healthcare Industry, Quality Improvement, Physicians, Clinical Research, Revenue Cycle, Hospitals, HIPAA, Patient Safety, Managed Care, Performance Improvement
Education
The University of Chicago Children’s Hospital 2000 — 2003
Fellow in Neonatology, Neonatology
Rush Medical College of Rush University Medical Center 1997 — 2000
Residency in Pediatrics
Rush Medical College of Rush University Medical Center 1992 — 1997
M.D., Medicine
Press Ganey December 2014 - Present
Press Ganey Associates October 2013 - December 2014
Press Ganey Associates June 2013 - October 2013
Press Ganey Associates June 2012 - January 2013
Homewood Surgical LLC June 2011 - August 2011
Skills
Sales, Market Research, Financial Analysis, Account Management, Healthcare, Sales Presentations, Salesforce.com, Time Management, Data Analysis, Operations Management, Public Speaking, Public Relations, Data Research, Business Process..., Operational Streamlining, Strategic Financial..., CRM, Customer Service, PowerPoint, Leadership, Microsoft Word
Education
The Johns Hopkins University 2008 — 2012
Bachelor's Degree, History, Entrepreneurship and Management
University of Notre Dame December 2011 - Present
Press Ganey Associates June 2009 - November 2011
Moody's KMV April 2005 - April 2009
Skills
SQL, Quality Assurance, Agile Methodologies, Software Quality..., Scrum, ITIL Certified, ISTQB Certified, Software Development, DB2, Regression Testing, Testing, Agile Project Management, Test Driven Development, Software Project..., SDLC, Test Automation, Certified Scrum Master..., Test Planning, Quality Center, Agile Testing, Test Strategy, User Acceptance Testing
Education
Indiana University
MBA, Business
Purdue University
Computer Technology
Press Ganey Associates October 2011 - April 2013
Ross Education March 2010 - July 2011
Skills
Microsoft Excel, Leadership, Sales Operations, Salesforce.com, Customer Service, Sales, Strategic Planning, Process Improvement, Microsoft Office, Data Entry, PowerPoint, Account Management, Data Analysis, Training, Healthcare
Education
Purdue University
Bachelors, Psychology
Gordon Food Service May 2015 - August 2015
Press Ganey Associates June 2014 - August 2014
Option Energy LLC March 2013 - August 2013
Jack’s Academy of American English July 2010 - January 2011
Skills
Leadership, Social Media, Customer Service, Social Networking, Microsoft Excel, Marketing, Business Analysis, Access, Data Analysis, Public Speaking, PowerPoint, Analysis, Sales, Team Leadership, Public Relations, Time Management, Database Administration, Outlook, Facebook, Business Strategy, Strategy, Team Building, Market Research, Event Planning, Business Development, HTML, MS Project, Training, SPSS, Salesforce.com, SQL, Critical Thinking, International Business..., Business Communications, LinkedIn, Microsoft CRM, SharePoint, Oracle ERP..., Twitter, Pinterest, Big Data, Data Warehousing, Mobile Technology, C#, SAS Programming, Healthcare Information..., Strategic Communications
Education
Western Michigan University - Haworth College of Business 2011 — 2015
Bachelor of Business Administration \ Minor in Accountancy/Finance/Business Analytic, Major in Computer Information Systems
Northwestern Polytechnic University (CN) 2006 — 2010
Bechelor of Economics, Economics-International Business, Economics and Trade
Whispering River Resort May 2014 - Present
Highland Manor Inn & Conference Center February 2013 - June 2014
Press Ganey Associates March 2012 - October 2012
Slocum's Gifts, Decor and More July 2010 - December 2011
Tyler Refrigeration Corp. April 1985 - December 2009
Skills
Team Building, Strategic Planning, Budgets, Accounts Receivable, Credit Analysis, Account Reconciliation
Education
Southwestern Michigan College
Associate of Science (A.S.), Business Administration and Management, General
Southwestern Michigan College
Associate's Degree, Business Administration and Management, General
Crowe Horwath LLP January 2013 - Present
Press Ganey Associates May 2012 - December 2012
Healthwin May 2011 - May 2012
Skills
Windows, Event Planning, Team Leadership, Time Management, Teaching, Editing, Leadership
Education
Saint Mary's College 2008 — 2012
Bachelor of Business Administration (B.B.A.), Management/Human Resources
Press Ganey Associates June 2014 - October 2014
Federal Deposit Insurance Corporation May 2013 - August 2013
Egypt Valley Country Club May 2010 - August 2012
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, English, Windows
Education
Saint Mary's College 2010 — 2014
Bachelor of Business Administration (B.B.A.), Accounting