Press Ganey Associates
Industry: Health care company
DescriptionPress Ganey Associates is a South Bend, Indiana-based health care company known for developing and distributing patient satisfaction surveys. As of January 2017, its Medical Practice Survey was the most widely used outpatient satisfaction survey in the United States. Headquarters: South Bend, Indiana, United States CEO: Joe Greskoviak Number of employees: 1,000 Chief marketing officer: Patricia Cmielewski Chief medical officer: Dr. Thomas H. Lee Subsidiaries: National Database of Nursing Quality Indicators, Parent organization: Press Ganey Holdings, Inc.
Press Ganey Associates List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Press Ganey Associates. You can filter them based on skills, years of employment, job, education, department, and prior employment.
Press Ganey Associates Salaries. You can even request information on how much does Press Ganey Associates pay if you want to. Learn about salaries, pros and cons of working for Press Ganey Associates directly from the past employees.
Find People by Employers You can rekindle an old relationship, reconnect with a long-lost friend, former boss, business acquaintance who might be useful in your new line of work. With our employee database, the possibilities are endless. All you have to do is type in a couple of keywords and we'll bring you the exact information you wanted!
724 Press Ganey Associates employees in database. Find out everything there's to know about Press Ganey Associates employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
Press Ganey Associates Employees
Hewlett-Packard August 2014 - Present
Halverson Management Consulting, LLC January 2011 - Present
Jabian Consulting May 2013 - August 2014
Press Ganey Associates June 2012 - December 2012
Maxim Healthcare Services April 2011 - June 2012
Lucidity Consulting Group April 2010 - January 2011
Target Corporation July 2007 - January 2010
Fair Isaac Corporation March 2001 - June 2007
Accenture 1992 - 2001
Skills
Program Management, Change Management, Business Process..., CRM, ERP, Strategy, Business Development, Continuous Improvement, Integration, Enterprise Software, Project Management, SharePoint, Cross-functional Team..., Sales, IT Strategy, Business Process, Business Intelligence, Enterprise Architecture, Leadership, Management Consulting, Consulting, Strategic Planning, PMO, Analytics, Business Analysis, Management, Governance, Mergers & Acquisitions, Project Planning
Education
Gustavus Adolphus College
BA, Math, Economics
Montevideo High School
Press Ganey Associates January 2013 - Present
Press Ganey Associates September 2009 - December 2012
Purdue University Social Research Institute 2009 - 2009
KRUX-FM 91.5 2003 - 2004
Skills
Market Research, Statistics, Quantitative Research, Qualitative Research, Survey Methodology, Strategy, Healthcare Information..., Public Speaking, Sales, Consulting, Project Management, Analysis, Healthcare, Research, SPSS, Leadership, Process Improvement, Clinical Research, Hospitals, Analytics, CRM, SAS, Product Development, Integration, Quantitative Analytics, Testing, Healthcare Management
Education
Purdue University 2004 — 2009
Ph.D., Sociology
New Mexico State University 2001 — 2004
MA, Sociology
Hillsdale College 1996 — 2000
BA, Sociology, German, Psychology
GfK January 2015 - Present
Press Ganey Associates June 2014 - December 2014
The San Jose Group April 2014 - June 2014
Industrial and Commercial Bank of China June 2011 - September 2011
Skills
SAS, Data Analysis and..., Python, Risk Management, Microsoft SQL Server, Monte Carlo Simulation, VAR, Investment Analysis, VBA Programming, Corporate Finance, Financial Accounting, Cash Flow, C++, Credit, Valuation, Financial Risk, R, Matlab, Excel Power Pivot, Microsoft Visual Studio
Education
DePaul University 2012 — 2014
Master's Degree, M.S. in Computational Finance, 3.8
Changsha University of Science and Technology(CSUST), Hunan, China 2008 — 2012
Bachelor's Degree, Mathematics and Computer Science, 3.6
Red Bow Investments March 2014 - Present
RNDC-IN August 2010 - February 2014
National Wine and Spirits, Inc April 2007 - August 2010
Republic National Distributing Company April 2007 - August 2010
National Wine and Spirits, Inc. June 2006 - March 2007
Press Ganey Associates February 2004 - May 2006
Skills
Account Management, Sales Management, Sales, New Business Development, Market Planning, Key Account Management, Marketing Strategy, Key Account Development, Marketing, Cold Calling, Sales Operations, Forecasting, Customer Service, Merchandising, Strategic Planning, Negotiation, Wine, B2B, Event Planning, Contract Negotiation, Sales Presentations, Team Building, Pricing
Education
Indiana University - Kelley School of Business 1999 — 2003
Finance/International Bus., Finance, Accounting, Statistics, Economics, International Trade Development
Bank of America December 2013 - Present
Press Ganey Associates October 2012 - September 2013
Morehead Associates is now part of Press Ganey Associates, Inc. August 2007 - October 2012
Morehead Associates is now part of Press Ganey Associates, Inc. October 2001 - July 2007
Skills
Requirements Analysis, Software Requirements, Microsoft Office, Microsoft Access, Microsoft Excel, Microsoft Word, PowerPoint, End User Training, HTML, Public Speaking, Customer Service, English, Outlook, Windows, Business Process, Training, Project Management
Education
University of North Carolina at Charlotte 2013 — 2014
Business Analyst Certification, Business Analysis
Indiana University Bloomington
Bachelor's degree, Computer Science
Saint Joseph Regional Medical Center October 2013 - Present
La Casa de Amistad, Inc. February 2015 - Present
American Heart Association American Stroke Association January 2015 - Present
Saint Joseph Regional Medical Center October 2013 - June 2015
Press Ganey Associates September 2010 - October 2013
Saint Joseph Regional Medical Center May 2007 - June 2011
South Bend Community School Coporation June 2008 - July 2010
Skills
Bilingual-English/Spanis..., Healthcare Management, Microsoft Excel, Microsoft Word, Manage Client..., Elementary Education, Red Cross Certified, Volunteering, Data Analysis, Analysis, Multicultural, Non-profit..., Hospitals, Leadership, Spanish, Cpr Certified, HIPAA, Medical Terminology, PowerPoint, EHR, Management, Healthcare, Healthcare Information..., Strategic Planning
Education
Loyola University Chicago 2007 — 2010
Bachelor's degree, Economics
Loyola University Chicago 2007 — 2010
Bachelor's degree, Environmental Science
Holy Cross College 2005 — 2007
Associate's degree, Liberal Arts and Sciences/Liberal Studies
Press Ganey Associates November 2011 - Present
Physical Medicine & Rehabilitation Specialists, P.C. April 2004 - October 2011
McDonald Physical Therapy October 2008 - October 2009
Skills
Organization, Efficiency, Work in A Fast Paced..., Multi Tasking, Reliability, Energetic Leader, Proactive self-starter, New Hire Orientations, Close Attention to..., Project Management, Leadership, Management, Customer Service
Education
Indiana University South Bend 2002 — 2010
Bachelor's degree, Business Administration and Management, General
HealthStream February 2012 - Present
Press Ganey Associates February 2008 - December 2011
Macy's June 2007 - February 2008
Skills
Salesforce.com, Sales, Customer Retention, HCAHPS, Marketing, CRM, Healthcare, Sales Operations, Customer Satisfaction
Education
Indiana University Bloomington 2002 — 2006
Bachelor of Arts (B.A.), Communications/Sociology
University of Notre Dame December 2011 - Present
University of Notre Dame - The Career Center August 2006 - December 2011
Lake Michigan College October 2002 - August 2006
Lewis Cass ISD - Work First February 2002 - October 2002
Circle of Mercy August 2001 - February 2002
Huntington Learning Center 2000 - 2001
Press Ganey Associates 1999 - 2001
Madison Center, Inc. 1998 - 1999
Education
Indiana University South Bend 1999 — 2002
Master, Public Affairs
Indiana University Bloomington 1991 — 1998
Bachelor, Public Health
Press Ganey Associates January 2013 - Present
Skills
Healthcare Quality..., Predictive Modeling, Applied Statistics -..., Data Mining, Multilevel Modeling, Process Improvement, Clinical Outcomes, Risk Adjustment Modeling, Health Services Research, Advanced SAS, Patient Satisfaction..., Patient Flow..., Sentiment Analysis, Statistics, SAS, Analytics, SAS programming, Biostatistics, Data Analysis, Analysis, SQL, Public Health, Access, Clinical Research, Database Design, Logistic Regression, Optimization, SAS Programming
Education
George Mason University 2001 — 2003
MS
University of Maryland College Park 1997 — 2001
PhD
Syracuse University 1994 — 1997
MS
Tunghai University 1987 — 1991
B.S.
The Claro Group March 2014 - Present
The Advisory Board Company January 2014 - March 2014
The Advisory Board Company September 2012 - January 2014
Timberline Knolls February 2011 - September 2012
Advocate Health Care July 2010 - January 2011
Advocate Health Care June 2009 - August 2009
Press Ganey Associates May 2007 - August 2007
Skills
Conflict Resolution, Financial Analysis, Leadership, Training, Customer Service, Teamwork, Project Planning, Healthcare, Outlook, PowerPoint, Public Speaking, Budget, Microsoft Office, Data Analysis, Accounts Receivable, Accounting, Payroll, Healthcare Consulting, Healthcare Reimbursement, Analysis, Finance, Account Reconciliation, Accounts Payable, Project Management, Research, Budgets
Education
Indiana University Bloomington 2005 — 2010
Bachelors of Science in Public Affairs, Financial Management
Nike May 2015 - Present
Solea Software Solutions Consulting LLC July 2014 - April 2015
Nike January 2013 - February 2014
Press Ganey Associates June 2012 - December 2012
Huron Consulting Group January 2012 - May 2012
CorVel Corporation March 2011 - October 2011
IBM March 2010 - March 2011
TransCanada September 2008 - February 2010
IFMC May 2007 - September 2008
MortgageHub April 2003 - May 2007
Skills
Agile Methodologies, SDLC, Microsoft SQL Server, Requirements Analysis, Test Planning, Test Design, System Testing, SQL, Web Services, XML, Management, Visio, Scrum, Testing, Requirements Gathering, Software Project..., Software Quality..., Business Analysis
Education
University of Nottingham 2000 — 2001
Master of Science (MSc), Information Technology
Fudan University 1997 — 2000
Bachelor of Science (BSc), Information Mangement
Press Ganey Associates 2009 - Present
HealthZone Chiropractic June 2007 - October 2007
Indiana University South Bend January 2006 - May 2006
Skills
Written & Verbal..., Microsoft Word, Customer Service, Typing, Telephone Skills, Meet Deadlines, Close Attention to..., Data Entry, Filing, Medical Billing, Privacy Compliance, Text Editing, Insurance Verification, Customer Satisfaction
Education
Indiana University South Bend 2005 — 2007
Master of Arts (MA), English Language and Literature, General
Purdue University-North Central Campus 2000 — 2004
Bachelor's degree, Liberal Arts and Sciences/Liberal Studies
Press Ganey Associates September 2011 - Present
Porter-Starke Services, Inc. June 2006 - September 2011
Porter Hospital September 2004 - May 2006
Skills
Case Managment, Healthcare, Mental Health, Nonprofits, Social Services, Hospitals, Psychology, Mental Health Counseling, Therapists, Customer Service, Crisis Intervention, Treatment, Teaching, Case Management, Process Improvement, Data Analysis, Training, Leadership, Team Building, Strategic Planning, Healthcare Consulting, Healthcare Management
Education
Indiana University Bloomington 2000 — 2004
Bachelor of Arts (B.A.), Psychology
Enova International January 2013 - Present
Press Ganey Associates December 2006 - December 2012
Goshen College 2004 - 2006
Skills
DB2, Perl, Shell Scripting, Bash, Ruby, SSRS, Databases, Database Design, SQL, ETL, Test Driven Development, Agile Methodologies, Microsoft SQL Server, Scrum, Unix Shell Scripting
Education
Goshen College 2002 — 2007
BA, Business Information Systems
HealthStream December 2014 - Present
HealthStream May 2013 - November 2014
Heraeus April 2010 - May 2013
Press Ganey Associates March 2005 - April 2010
Press Ganey Associates April 2002 - March 2005
TN Media/Foote, Cone, & Belding February 2000 - July 2001
The Ad People May 1999 - February 2000
Skills
Market Research, Strategic Planning, Product Development, Advertising, Product Launches, Competitive Analysis, Product Management, Product Launch, Process Improvement, Marketing Communications, Marketing, Integrated Marketing, Medical Devices, Direct Marketing, Brand Management, B2B, Market Planning, Strategy, Sales, Management, Selling, Forecasting, Business Strategy, Product Marketing, Project Management, Cross-functional Team..., Public Relations, Sales Presentations, Marketing Management, Segmentation, Budgets, Analysis, CRM, Market Analysis, Marketing Strategy, Negotiation, Program Management
Education
Indiana University South Bend 1994 — 1998
Bachelor of Science, Marketing, Advertising, & Management
UPS June 2015 - Present
Press Ganey Associates July 2014 - Present
SweetWater Brewing Company March 2014 - July 2014
United States Marine Corps June 2013 - February 2014
United States Marine Corps October 2012 - May 2013
United States Marine Corps March 2011 - September 2012
Skills
SharePoint, VIP iDig Data, Microsoft Excel, Operational Planning, Military Operations, Military Experience, Military Training, Military Logistics, Weapons, National Security, Demolition, Construction Management, Heavy Equipment..., Security Clearance
Education
Emory University - Goizueta Business School 2014 — 2016
Master of Business Administration (M.B.A.)
University of Washington 2006 — 2009
Bachelor of Arts (B.A.), Economics
Christian Brothers High School
AgileThought March 2015 - Present
AgileThought August 2011 - Present
Press Ganey Associates March 2010 - August 2011
Robert Bosch Corp. March 2003 - March 2010
Partners Health Plan 1997 - 2003
Stauffer and Company 1995 - 1997
Richard D. Irwin, Inc. 1991 - 1995
McGraw-Hill/Irwin 1991 - 1995
Carpetland USA 1989 - 1991
Thrall Mfg. 1986 - 1989
Skills
Software Project..., Agile Project Management, Certified Scrum Master..., Scrum, Kanban, Agile, Software Development, Software Engineering, Agile Methodologies, Lean Software..., EPM, Project Management, Web Applications, .NET, ASP.NET, Microsoft SQL Server, SQL, C#, Databases, Requirements Analysis, SOA, SDLC, TFS, VB.NET, XML, Visual Studio, SSRS, SharePoint, Test Driven Development, Visual Basic, Web Services, Enterprise Architecture, WCF, ASP.NET MVC
Education
Goshen College 1980 — 1985
BA, Communication
Press Ganey Associates November 2012 - Present
University of Miami, Miller School of Medicine 2011 - 2012
University of Miami, Miller School of Medicine 2008 - 2011
Parenting Center of Hatboro/Horsham (PCHH) 1999 - 2007
Parenting Center of Hatboro/Horsham (PCHH) 1997 - 2007
Numedicus, Inc. 1992 - 1996
GeneQuest, Inc. 1995 - 1995
KPMG 1990 - 1992
EY 1985 - 1990
Johns Hopkins Hospital 1982 - 1985
Skills
•Expertise in..., •Patient Experience: ..., •Problem solver:..., •Nurse: clinician,..., •Project management:..., •Research: basic,..., •Financial management..., •Service: patient..., •Strong organizational..., •Alliance and team..., •Excellent verbal,..., •Experienced in public..., •Ability to be..., •Ability to manage on..., •Departmental and..., Healthcare, EHR, Hospitals, Healthcare Information..., Healthcare Management, EMR
Education
Gwynedd-Mercy College 1980 — 1982
Bachelor of Science (B.S.), Registered Nursing/Registered Nurse
University of Pittsburgh 1978 — 1979
Certification, Adult Primary Care Nurse Practitioner
Loyola University Maryland
Master of Business Administration (MBA), Health/Health Care Administration/Management
Michigan First Credit Union March 2015 - Present
United Federal Credit Union March 2013 - February 2015
Lakeland Regional Health System June 2010 - February 2013
Lakeland Regional Health System January 2008 - June 2010
Press Ganey Associates April 2005 - January 2008
McKesson Provider Technologies August 1999 - April 2005
Elkhart General Hospital August 1999 - April 2005
NIBCO 1997 - 1999
Elkhart Products Corporation 1995 - 1997
Geocel Corporation 1987 - December 1995
Skills
Strategic Planning, Team Building, Service Recovery, Disaster Recovery, Integration, Security, Telecommunications, Business Efficiency, Technology Planning, Technology..., EHR, Windows Server, Software Documentation, System Administration, Windows, Network Security, Crystal Reports, Team Leadership, Troubleshooting, Healthcare Information..., VMware, Technical Support, Process Improvement, Enterprise Software, Project Management, Management, IT Strategy, Leadership, Data Center, Information Technology, Project Planning, Vendor Management, Active Directory, Visio, IT Operations, Information Security, SharePoint, IT Management
Education
Goshen College 2000 — 2002
BS, Management Information Systems
Indiana University South Bend 1995 — 1997
AS, Computer Science
Elkhart Central High School 1980 — 1983
Wells Fargo March 2014 - Present
Duke Energy Corporation October 2012 - March 2014
Press Ganey Associates June 2012 - November 2012
East Carolina University August 2010 - August 2012
Novo Nordisk A/S May 2010 - August 2011
World Internet Marketing, Inc. July 2010 - August 2010
Skills
Organizational..., Job Analysis, SPSS, Organizational..., Talent Management, Leadership Development, Leadership, Interviews, Human Resources, Employee Engagement, Performance Management, Succession Planning
Education
East Carolina University 2010 — 2012
M.A., Industrial/Organizational Psychology
The College of New Jersey 2006 — 2010
B.A., Industrial/Organizational Psychology
Press Ganey Associates February 2014 - Present
Cardinal Innovations Healthcare Solutions March 2011 - January 2014
Cardinal Innovations Healthcare Solutions March 2010 - March 2011
Cardinal Innovations Healthcare Solutions September 2008 - March 2010
Various Mental Health Providers May 2003 - September 2008
Rational Software Corporation October 1998 - July 2001
Rational Software Corporation October 1997 - October 1998
Antares Alliance Group October 1996 - July 1997
Antares Alliance Group May 1993 - October 1996
Tidewater Consultants, Inc. July 1987 - May 1993
Skills
Medicaid, Healthcare, Managed Care, Healthcare Information..., Inpatient, HIPAA, Medical Records, Data Analysis, Software Documentation, Clinical Research, ICD-9, Access, ERD, Use Case Analysis, ASP.NET, SQL, SQL Server Management..., 837I, 837p, Microsoft Office, Program Management, Databases, Training, Leadership, Analysis
Education
University of North Texas 2001 — 2004
Master of Science (MS), Counseling Psychology
George Mason University 1983 — 1987
Bachelor of Science (BS), Information Resource Management
KAR Auction Services February 2015 - Present
Anthem October 2014 - December 2014
Inventiv / Eli Lilly July 2014 - October 2014
TEKsystems January 2013 - November 2013
NCAA January 2013 - November 2013
Press Ganey Associates October 2012 - December 2012
TEKsystems October 2012 - December 2012
Interlogic Outsourcing, Inc. March 2011 - August 2012
Fusion Alliance February 2010 - January 2011
Sahasra Technologies Corp at Eli Lilly November 2009 - February 2010
Skills
Training Material, Technical Writing, Technical Documentation, FrameMaker, RoboHelp, MS Word, Adobe Acrobat, MS Office Suite, MadCap Flare, SnagIt, HTML, Captivate, AutoCAD, Microsoft Office, Microsoft Word, SharePoint, Web Applications, Course Material, Customer Service, Technical Support, Training, Training Delivery, Online Help, Software Documentation, Technical Communication, Agile Methodologies, Manuals, Testing, Project Management
Education
Indiana State University
B.S., Computer Technology
Indiana University-Purdue University at Indianapolis
Certification, Technical Communications
Ivy Tech Community College
Associates, Electronic Communication
Colossus Consulting LLC January 2005 - Present
Liquid Mercury Solutions January 2005 - Present
Press Ganey Associates August 2010 - October 2010
Mayland Hospital Association February 2008 - August 2010
Vision Technology Services February 2008 - August 2008
Colossus Consulting July 2004 - December 2004
Magellan Health Services February 2000 - November 2003
Kelly Waldron February 1999 - October 1999
Database America April 1998 - December 1998
Karl Analytics November 1993 - December 1998
Skills
Business Intelligence, Business Analysis, SQL Server 2005/2000, SQL Server 2000-2008, Oracle SQL, Excel, Word, SharePoint Designer, SharePoint, Business Intelligence..., Japanese, HTML
Education
Emory University 1991 — 1993
none, psychobiology
University of Pennsylvania 1987 — 1991
Bachelor's degree, psychobiology
Press Ganey September 2015 - Present
Press Ganey December 2014 - September 2015
Press Ganey Associates July 2014 - December 2014
Press Ganey Associates April 2009 - July 2014
University of Notre Dame October 2008 - April 2009
Memorial Hospital October 2003 - October 2008
Skills
Databases, Database Design, Software Development, Agile Methodologies, SQL, C#, T-SQL, Microsoft SQL Server, Perl, Scrum, DB2, Test Driven Development, ETL, Healthcare Information..., Web Services, Kanban, Agile Project Management, Ruby, Database Development, Agile, Software Craftsmanship, TDD, Acceptance Testing, Fitnesse, Git, Data Cubes, Cubes, Data Warehousing
Education
Indiana University South Bend
Bachelor of Science, Computer Science
Indiana University South Bend
Master of Science, Applied Mathematics and Computer Science
Stepan Company June 2015 - Present
Reckitt Benckiser November 2013 - May 2015
Press Ganey Associates August 2012 - August 2013
The Deratany Firm November 2011 - August 2012
Rush University Medical Center September 2011 - December 2011
Rehabilitation Institute of Chicago May 2011 - August 2011
Health Justice Project January 2011 - August 2011
Ronald Tuttleman, M.D. September 2009 - July 2010
Coral Springs Medical Center August 2009 - December 2009
Digestive Care February 2007 - August 2009
Skills
Legal Writing, Legal Research, Corporate Law, Policy, Westlaw, HIPAA, Healthcare, Editing, Civil Litigation, Medical Malpractice, Intellectual Property, Research, Medicare, Employment Law, Litigation, Public Speaking
Education
Loyola University Chicago School of Law 2010 — 2013
Juris Doctor, Health Law
Florida Atlantic University 2006 — 2010
Bachelor of Health Services, major in Health Administration, Cum Laude
Bayer HealthCare June 2013 - Present
Poly-Wood, Inc September 2010 - June 2013
Press Ganey Associates June 2006 - July 2009
Hollywood Video December 2002 - June 2006
Blockbuster June 2001 - December 2002
Hollywood Video December 1996 - May 2001
Skills
Customer Service, Account Management, Retail Management, Patient Satisfaction, Hiring, Customer Relations, Retail, Inventory Management, Coaching, Team Building, Mentoring, Budgeting, Microsoft Office, Problem Solving, Word, Excel, PowerPoint, Merchandising, Customer Satisfaction, Change Management, Process Improvement
Education
Indiana University South Bend
BS, Marketing
Indiana University Bloomington
Press Ganey Associates June 2010 - Present
Cross Creek HOA Board September 2008 - November 2011
Xerox September 2009 - June 2010
CareFirst BlueCross BlueShield November 2008 - August 2009
Longitude Health Inc. July 2007 - September 2008
Skills
Healthcare, Insurance, Finance, Banking, Retail, Transportation, SDLC, Requirements Analysis, Quality Assurance, Process Improvement, Testing, Agile Methodologies, Program Management, Quality Center, Management, Databases, Test Planning, Access, Regression Testing, SQL, Software Quality..., Visio, Software Documentation, SharePoint, Business Analysis, Integration, IT Service Management, Requirements Gathering, Agile Project Management, Software Development, Business Process, Oracle, Vendor Management, Microsoft SQL Server, User Acceptance Testing, MS Project, Business Intelligence, Scrum, SOA, Software Project..., Project Management
Education
QAI Global Institute 2010 — 2011
CSTE, Certified Software Test Engineer (CSTE)
QAI Global Institute 2009 — 2010
Software, Software Quality Certification
Management Studies Promotion Institute 1996 — 1997
Post Graduate Diploma, Office Management and Supervision, Ist
First Computers 1995 — 1996
Diploma, End User Computing
Delhi University 1991 — 1995
Bachlors, English, Economics, Maths
GNPS India 1976 — 1989
Graduate, English, Economics, Maths
Press Ganey Associates October 2013 - Present
Education
Harvard T.H. Chan School of Public Health 2009 — 2011
MS
Vassar College 2002 — 2007
BA
Press Ganey Associates October 2012 - Present
CDW February 2007 - October 2012
Nissan North America 2005 - February 2007
Nissan North America 2002 - 2005
Nissan North America 1999 - 2002
Nissan North America 1998 - 1999
Skills
Sales Operations, Sales, Sales Analytics, Productivity Improvement, Reporting & Analysis, Quota Setting, Territory Planning, Sales Process, Hypothesis Testing, Statistical Modeling, Multivariate Statistics, Lean Sigma, Excel, SQL, Business Intelligence..., Automotive, Technology Products, Business Intelligence, Microsoft Excel, Six Sigma, Process Improvement, Strategy, Cross-functional Team..., Customer Satisfaction, Competitive Analysis, Analytics, Sales Management, Business Analytics, Integration, Salesforce.com, Leadership, CRM, Solution Selling
Education
DePaul University - Charles H. Kellstadt Graduate School of Business 2010 — 2012
MBA, Dual Concentration: Finance & Entreprenuership
University of Florida - Warrington College Of Business 1996 — 1998
1998, B.S. in Business Administration - Management
Hewlett-Packard February 2015 - Present
Fidelity Bank PLC June 2014 - November 2014
Press Ganey Associates June 2013 - August 2013
Westar Energy February 2009 - August 2012
Westar Energy March 2008 - February 2009
Via Christi Health November 2004 - February 2008
Wal-Mart Stores Inc July 2003 - November 2004
Skills
Project Management, Cross-functional Team..., Teamwork, Strategy, Process Improvement, Quality Assurance, Microsoft Office, Financial Analysis, Analysis, Data Analysis, Microsoft Visio, Competitive Analysis, Motivated self-starter, Project Planning, Team Management, Problem Solving, MS Access, Microsoft Project, Business Process, Quality Management, Resource Management, Hootsuite, Software Development..., Agile & Waterfall..., ASAP, PWA, Project Portfolio..., Change Management, Management Consulting, Project Coordination, SharePoint, CRM, SAP Implementation, Operations Management
Education
University of Notre Dame 2012 — 2014
Master of Business Administration, Business Leadership
Friends University 2006 — 2007
Bachelors of Science, Biology
Press Ganey Associates August 2005 - Present
Skills
Consulting, Healthcare, Healthcare Industry, Team Building, Healthcare Information..., Process Improvement, Physician Relations, Cross-functional Team..., Customer Service, Public Speaking, Performance Improvement, Leadership, Quality Improvement, Leadership Development, Change Management, Healthcare Consulting, Data Analysis, Project Management, Hospitals, Strategic Planning, Coaching, Training
Education
Indiana University Bloomington 2001 — 2005
BSPH, Health Administration
Keene State College September 2008 - Present
University of Notre Dame 2007 - 2008
University of Notre Dame 2004 - 2007
Press Ganey Associates 2002 - 2004
Skills
Higher Education, Research, Grant Writing, Grants, Proposal Writing
Education
University of Notre Dame 1995 — 1998
PhD, Developmental Psychology
Edinboro University of Pennsylvania 1989 — 1992
BA, Psychology
Press Ganey Associates March 2014 - Present
Morris Park Country Club May 2012 - March 2014
YMCA of Michiana July 2011 - April 2012
Holy Cross College January 2010 - July 2011
Holy Cross College October 2008 - January 2010
Anthony Travel, Inc.* June 2007 - August 2008
Anthony Travel, Inc.* December 2005 - June 2007
Anthony Travel, Inc.* September 2005 - December 2005
Skills
Leadership, Customer Service, Management, Customer Experience, Budgets, Customer Engagement, Community Outreach, Social Media, Training, Team Building, Contract Negotiation, Public Relations, Strategic Planning, Sales
Education
Indiana University Bloomington 2001 — 2005
Bachelor's of Science
Press Ganey Associates March 2007 - July 2008
University of Notre Dame- Institute for Latino Studies March 2003 - March 2006
Oaklawn February 2001 - June 2002
International Survey Research November 1998 - March 2000
International Survey Research 1998 - 2000
PriceWaterhouseCoopers 1998 - 1998
Education
Indiana University South Bend 2000 — 2002
BA, Mathematics
Indiana University Bloomington 1996 — 1998
BA, Sociology
Penn State University 1994 — 1995
Meteorology
St Josephs H.S. 1991 — 1994
Supreme Corporation - Truck - Specialty Vehicles July 2014 - Present
Freelance February 2010 - July 2014
The Fountain Group June 2013 - February 2014
Pathfinders Advertising & Marketing Group April 2012 - December 2012
Press Ganey Associates April 2007 - January 2010
Sunrise Greetings February 2005 - May 2006
Thomson, Inc. October 1999 - January 2005
WNDU-TV April 1994 - November 1998
Skills
Development of..., Social Media Marketing, Product Management, Email Marketing, Consumer Marketing, B2B Marketing, Project Management, Market Research, Brand Developement, Marketing Analytics, Cross-functional Team..., Marketing Budget..., writing, webinars, Trade Shows, Advertising, Direct Mail, Broadcast Media...
Education
Indiana University Bloomington
BA, Journalism, Criminal Justice, Business
Evening Post Industries January 2013 - Present
Press Ganey Associates August 2010 - January 2013
Maryland Hospital Association April 2008 - August 2010
Premier, Inc. 2001 - 2004
Nuesoft Technologies November 1999 - September 2001
Hill Rom 1989 - 1999
Ernst & Young Consulting 1986 - 1989
Skills
Product Development, Medical Devices, Quality Management, Healthcare, Clinical, Strategy, Strategic Partnerships, Informatics, Performance Measurement, Performance Improvement, Business Development, Management, Information Systems, Strategic Planning, Clinical Research, Leadership, Healthcare Information..., Product Marketing, Market Research, Hospitals, Marketing Strategy, Healthcare Management, Product Management, Management Consulting, Marketing, Team Building, Patient Safety, Healthcare Consulting, Cross-functional Team..., Healthcare Industry, Training, Lean Manufacturing, Business Strategy, Data Analysis, Process Improvement, Quality Improvement, Health Policy, Analytics
Education
Duke University - The Fuqua School of Business 1984 — 1986
MHA
Wake Forest University 1980 — 1984
BA
Cengage Learning 2015 - Present
Press Ganey Associates January 2014 - March 2014
Joslin Diabetes Center August 2013 - November 2013
EMD Serono, Inc. 2012 - 2013
Lahey Clinic January 2008 - August 2012
Joslin Diabetes Center 2005 - 2008
AIDS Action Committee 1996 - 1999
Skills
Microsoft Office, Microsoft Excel, Social Media, Microsoft Word, Customer Service, PowerPoint, Editing, Outlook, Non-profits, Budgets, Event Planning, Administrative..., Office Management, Research, Event Management, Project Planning, Access, Process Improvement, Notary Public, Management, Nonprofits, Administration, Payroll, PeopleSoft, Project Management, Fundraising, Process Scheduler
Education
Emerson College 1984 — 1988
Bachelor of Fine Arts (BFA), Communication, General
Morris Inn at University of Notre Dame October 2013 - Present
University of Notre Dame August 2011 - Present
Press Ganey Associates May 2008 - September 2011
Press Ganey Associates May 2008 - August 2009
South Bend Community School Corporation September 2007 - January 2008
Diocese of Fort Wayne South Bend August 2002 - June 2007
Skills
Coaching, Research, Customer Service, Healthcare, Data Analysis, Non-profits, Higher Education, Microsoft Office, Process Improvement, Teaching, Public Speaking, PowerPoint, Statistics, Microsoft Excel, Strategic Planning, Program Development, Fundraising, Healthcare Information..., Leadership, Curriculum Development, Administration, Analysis, Editing, Social Media, Social Networking, Time Management
Education
University of Notre Dame 2002 — 2004
Masters in Education, ACE Program
Indiana University South Bend 1995 — 2001
BS, Sociology
Eastern Washington University 1983 — 1984
Press Ganey Associates September 2008 - Present
Target September 2007 - August 2008
Target July 2007 - August 2008
Skills
Data Analysis, Customer Service, Marketing Strategy, Management
Education
Indiana University Bloomington 2002 — 2006
Bachelor of Science, Marketing (Kelley School of Business)
SPH Analytics January 2014 - Present
Correct Care Solutions July 2012 - January 2014
Press Ganey Associates 2010 - 2012
Fruit of the Loom 2008 - 2010
myTriggers.com 2007 - 2008
Sophos/Endforce 2003 - 2007
Lucent Technologies 1995 - 2003
Skills
Software Quality..., Test Automation, Manual Testing, Agile, Healthcare IT, Technical Leadership, Mentoring, Selenium, VBScript, Quality Center, Test Director, Bugzilla, C#, C++, .NET, SQL, Perl, Unix, Agile Methodologies, Healthcare Information..., Scrum, Quality Assurance, Testing, Test Planning, Databases, Test Strategy, Agile Testing, Test Cases, Web Applications, Regression Testing, Software Documentation, Process Improvement, Business Intelligence, Test Management, System Testing, Requirements Analysis, QTP, HP Quality Center, HP QTP, Team Leadership
Education
Heidelberg University
BS, Mathematic and Physics
Exaktime June 2012 - Present
Press Ganey Associates September 2008 - June 2012
Skills
C#, JavaScript, PHP, MySQL, SQL Server, Agile Methodologies, Microsoft SQL Server, Scrum, .NET, Test Driven Development, Visual Studio, Software Development, Amazon Web Services..., LINQ, Web Applications, Web Services
Education
Indiana University South Bend 2003 — 2008
BS, Computer Science
Press Ganey Associates November 2011 - Present
Press Ganey Associates June 2003 - November 2011
Skills
Healthcare, Healthcare Information..., Hospitals, Healthcare Management, EMR, Data Analysis, Performance Improvement, Process Improvement, HIPAA, Leadership, Clinical Research, SharePoint
Education
Indiana University Bloomington 1992 — 1996
BS, Dietetics
Press Ganey Associates January 2013 - Present
Press Ganey Associates September 2009 - December 2012
Press Ganey Associates March 2007 - August 2009
Site Enhancement Services June 2003 - February 2007
Ken Herceg & Associates, A Division of Donohue & Associates, Inc. May 2002 - May 2003
Skills
Healthcare, Strategic Planning, Salesforce.com, Account Management, Process Improvement, Cross-functional Team..., Project Management, Management, Customer Service, Healthcare Information..., Marketing, Sales Process, Marketing Strategy, Sales, Business Development, Sales Management, Marketing Communications, New Business Development, Team Building, Product Management, Leadership, Training
Education
Indiana University Bloomington 1998 — 2002
BS Marketing, BS Management, Journalism Certificate
Press Ganey Associates June 2013 - Present
Partners HealthCare September 2004 - June 2013
Harvard Medical School July 1979 - June 2013
Skills
Clinical Research, Public Health, Medical Education, Healthcare, Medicine, Healthcare Management, Hospitals, Internal Medicine, Healthcare Information..., Epidemiology, Informatics, Clinical Trials, EMR, Patient Safety, Lifesciences, EHR, Health Policy, Medical Research, Board Certified
Education
Cornell University Medical College 1975 — 1979
Doctor of Medicine (MD)
Harvard College 1971 — 1975
History and Science
Press Ganey Associates January 2014 - Present
Press Ganey Associates November 2007 - Present
Gallup April 2004 - November 2007
Robert Wood Johnsson University Hospital Hamilton April 2002 - April 2004
Bon Secours Health System 1999 - 2002
Good Samaritan Hospital 1998 - 2000
St. Luke's Cornwall Hospital September 1993 - January 1998
Lincare 1995 - 1997
Skills
Performance Improvement, Consulting, Strategic Planning, Leadership, Six Sigma, New Business Development, Healthcare, Hospitals, Process Improvement, Leadership Development, Healthcare Management, Data Analysis, Healthcare Industry, Employee Engagement, Start-ups, Organizational..., Business Strategy, Team Building, Healthcare Consulting, Change Management, Strategy, Physician Relations, Revenue Cycle, EHR, Organizational..., Management Consulting, Sales, Cross-functional Team..., Executive Management
Education
New York Institue of Technology
MBA, Business, with Distinction
Excelsior College
BS, Business
Rockland Community College
A.A.S, Respiratory Care
Harvard T.H. Chan School of Public Health July 2015 - Present
Harvard School of Public Health August 2013 - Present
Harvard T.H. Chan School of Public Health 1986 - Present
Harvard T.H. Chan School of Public Health January 2012 - June 2015
Cambria Health, Inc. September 2011 - June 2013
Press Ganey Associates July 2011 - June 2012
Harvard School of Public Health July 2011 - December 2011
Press Ganey Associates March 2009 - June 2011
PatientFlow Technology, Inc. August 2006 - March 2009
WebMD March 2005 - December 2008
Skills
Healthcare, Healthcare Information..., Healthcare Management, Hospitals, Informatics, Public Health, Healthcare Consulting, Change Management, Leadership, Management, Health Policy, EHR, Research, Program Development, EMR, Medicine, Managed Care, Healthcare Industry, Quality Improvement, Patient Safety, Policy, Program Evaluation, Performance Improvement, Medical Education, Clinical Research, Public Speaking, HIPAA, Strategic Planning, Leadership Development, Process Improvement, Data Analysis
Education
Harvard Business School 1980 — 1982
MBA
New York University - Leonard N. Stern School of Business 1977 — 1978
MS, Accounting
Williams College 1973 — 1977
BA, Political Economy
Press Ganey Associates April 2007 - Present
Pfizer Inc September 2005 - April 2007
Pfizer December 1998 - March 2007
Pfizer Inc January 2000 - September 2005
Pfizer Inc December 1998 - January 2000
Seagram Spirits and Wine August 1996 - December 1998
Joseph E. Seagram & Sons, Inc August 1996 - December 1998
Mondelēz International August 1995 - August 1996
Skills
Leadership, CRM, Competitive Analysis, Business Development, Sales Operations, Sales, Healthcare, Hospitals, Management, Process Improvement, Neurology, Pain Management, Pharmaceutical Sales, Clinical Research, Analysis
Education
Fairfield University 1991 — 1995
BS BA, Biology/ English
Press Ganey Associates July 2015 - Present
Tribune Publishing Company February 2009 - February 2015
Tribune Interactive October 2007 - February 2009
Blue Cross Blue Shield Association 2000 - 2007
IBS Consulting 1998 - 2000
CNA Insurance 1996 - 1998
National Association of Realtors 1991 - 1996
Skills
XML, Web Development, Java Enterprise Edition, Software Development, Scrum, Business Analysis, Databases, SEO, SDLC, CMS, Blogging, Content Management, PHP, Project Management, Integration, Process Improvement, Management, Vendor Management, Leadership, SQL, SharePoint
Education
DePaul University 1995 — 1998
BS, Computer Science
Chicago Vocational High School
Diploma, Computer Maintenance
The Second City June 2015 - Present
Enlivant May 2015 - June 2015
Orion Residential March 2014 - May 2015
Leapfrog Online May 2012 - December 2013
General Growth Properties August 2011 - May 2012
Legacy.com January 2011 - August 2011
Press Ganey Associates September 2008 - March 2011
American Planning Association November 2009 - January 2010
Gary Poppins Popcorn October 2006 - February 2009
Pivot Point International June 2005 - June 2007
Skills
Accounting, Accounts Payable, Invoicing, Team Building, Account Reconciliation, Bank Reconciliation, Journal Entries, Financial Statements, Analysis, Great Plains Software, Variance Analysis, Cash Flow, JD Edwards, Management
Education
DePaul University 2007 — 2011
Bachelor of Science, Accounting
Fractor May 2014 - Present
Penny Arcade Expo March 2011 - Present
Press Ganey Associates September 2013 - September 2014
Acquia May 2012 - August 2012
Hobart and William Smith Colleges November 2010 - April 2012
Infusion Resource - Home Health Division June 2011 - August 2011
Affiliated Managers Group May 2010 - August 2010
Affiliated Managers Group June 2009 - August 2009
Skills
Social Media, Customer Service, Research, PowerPoint, Microsoft Office, Microsoft Word, Microsoft Excel, Windows, Project Management, Marketing Strategy, Salesforce.com, Eloqua, Marketo, BigMachines, Microsoft CRM, Event Planning, Writing, Creative Writing, Sales, Social Networking, Program Management, Adobe Creative Suite, Access, CSS, Leadership, Databases, Recruiting, Team Building, Public Speaking, Strategic Planning, JavaScript, Management, Team Leadership, WordPress, Social Media Marketing, Facebook
Education
Hobart and William Smith Colleges 2009 — 2013
Bachelor of Arts (BA), Asian Studies/Civilization
Avon Old Farms School 2006 — 2009
High School Diploma
Oliver Wyman June 2012 - Present
Press Ganey Associates April 2008 - June 2012
Windy City Fencing September 2008 - May 2011
Chicago Climate Exchange October 2007 - February 2008
Education
Harvard College
Windstream November 2013 - Present
Press Ganey Associates November 2012 - November 2013
Independent Consultant / Contractor August 2012 - November 2012
Aptean /Consona / Onyx November 1999 - August 2012
FIS 2011 - 2011
Laureate Online Education 2010 - 2011
Laureate Education 2010 - 2010
Fundtech 1997 - 2009
Tech Resource Group March 1996 - November 1999
Skills
Customer Relations, User Acceptance Testing, Business Analysis, Sales Support, Software Training, Requirements Analysis, Requirements..., User Interface Design, Software Design, Curriculum Design, QA Software Testing, Hands-on Training, Production Support, Testing, Software Documentation, Business Process, Salesforce.com, CRM, Training, Customer Service, Business Intelligence, Project Management, Sales Operations, SharePoint, SDLC, Requirements Gathering
Education
Gaston College 2009 — 2013
On going education, Professional, Business and Technical
Cherryville High School (North Carolina)
Press Ganey September 2014 - Present
Press Ganey Associates December 2001 - September 2014
PricewaterhouseCoopers October 1997 - December 2001
Skills
Sarbanes-Oxley Act, Accounts Payable, Accounting, Process Improvement, Financial Reporting, Budgets, General Ledger, Accounts Receivable, GAAP, Payroll, Microsoft Excel, Financial Analysis, Internal Controls, Forecasting, Product Costing, US GAAP, CPA, Strategic Financial..., Mergers, Managerial Finance, Financial Modeling, Financial Accounting, Due Diligence, Corporate Tax, Revenue Recognition, Strategic Planning, Leadership, Auditing, Mergers & Acquisitions, Consolidation, Invoicing, Access
Education
Indiana University - Kelley School of Business 1992 — 1996
BA, Accounting
Mary Kay Inc. August 2010 - Present
Press Ganey Associates March 2010 - Present
American Cancer Society June 2006 - Present
Dunlap Dental Services January 2009 - September 2010
Creative Memories 2000 - 2010
Skills
Public Speaking, Customer Service, Microsoft Office, Microsoft Word, Microsoft Excel, PowerPoint, Team Building, Non-profits, Sales, Data Entry, Research, Event Management, Nonprofits, Fundraising, Leadership, Social Networking
Education
Indiana University South Bend 1976 — 1979
Associate Degree, Dental Hygiene
Concord High School 1974 — 1976
Graduated, College Prep
Tiverton High School 1972 — 1974
Bachelor of Science, General Studies
Press Ganey Associates October 2013 - Present
Press Ganey Associates April 2010 - October 2013
Press Ganey Associates January 2007 - May 2010
Press Ganey Associates April 2005 - January 2007
Press Ganey Associates April 2001 - April 2005
Skills
Agile Methodologies, Software Development, Databases, C#, Scrum, .NET, Test Driven Development, SQL, TFS, Web Services, ASP.NET, Visual Studio, SSRS, DB2, T-SQL, Agile Project Management, SDLC, Object Oriented Design, Database Design, OOP, ASP.NET MVC, Microsoft SQL Server, IIS, TDD, Linux, SharePoint, C, Python
Education
Indiana University South Bend 1997 — 2001
B.S., Computer Science
Indiana University South Bend 1997 — 2001
A.A., Mathematics
E*TRADE Financial February 1999 - Present
Press Ganey Associates February 1997 - February 1998
State Representative Kay Khan June 1996 - February 1997
Skills
Bloomberg Terminal, Options, Excel, Series 7, Series 63, Securities, Mutual Funds, Equities, Investments, Portfolio Management, Wealth Management, Trading, Fixed Income, Bloomberg, Series 24, Derivatives, Asset Allocation, Financial Markets, Asset Managment, Equity Trading, Bonds, Microsoft Excel, Financial Modeling, Stocks, Financial Services, Alternative Investments, Uniform Combined State..., FINRA, Investment Advisory, ETFs, Capital Markets, Retirement Planning, Asset Management, Strategic Financial..., Retirement, Relationship Management
Education
Georgia State University - J. Mack Robinson College of Business 2005 — 2010
MBA, Finance
University of Vermont 1992 — 1996
BA, Political Science
Rivers School
Rivers School
Press Ganey February 2015 - Present
Press Ganey Associates March 2013 - February 2015
Quantros August 2012 - February 2013
Quantros January 2006 - August 2012
Baptist Hospital 2004 - 2006
Baptist Hospital 2001 - 2004
Baptist Health System 1997 - 2001
Skills
Healthcare Information..., Account Management, Informatics, Change Management, Healthcare, Healthcare Management, Process Improvement, Hospitals, Taxonomy, Software Implementation, Iso 9000, Salesforce.com, Microsoft Excel, Customer Experience, Customer Support, Healthcare Consulting, Business Intelligence, Management, EHR, EMR, Key Account Management, SharePoint, Healthcare Industry, Team Building, Performance Improvement, Project Management, SaaS, HIPAA, Managed Care, Leadership
Education
Faulkner University
Bachelor of Business Administration (BBA)
Southern Union State Community College
Associate of Science (A.S.)
Press Ganey Associates September 2012 - Present
Ivy Tech Community College March 2012 - Present
Ivy Tech Community College August 2010 - December 2013
Ave Maria Press August 2011 - August 2012
Towne Air Freight August 2006 - January 2010
Interactive Art Services May 2004 - May 2006
Bardwell Case Architects October 2003 - May 2006
Phoenix Art Museum August 1999 - August 2001
Buffalo Exchange August 1999 - June 2001
Bloomington Area Arts Council June 1996 - July 1999
Skills
Photography, InDesign, Illustration, Art, Microsoft Office, Word, Customer Relations, Excel, Photoshop, PowerPoint, Customer Service, Writing, Dreamweaver, Outlook, Social Media, Adobe Creative Suite, Administration, Data Entry, Scheduling, Illustrator, Graphic Design, Inventory Management, Teamwork, Arts, Wordpress, Flickr, Microsoft Excel, Microsoft Word, Mac, Image Editing, Fine Art
Education
Ivy Tech 2009 — 2011
Associates, Graphic Design, GPA 3.5
Indiana University Bloomington 1996 — 1999
Bachelors, Studio Art
James Whitcomb Riley High School 1990 — 1993
Emory Healthcare July 2013 - Present
Press Ganey Associates September 2012 - June 2013
Press Ganey Associates August 2010 - September 2012
Press Ganey Associates April 2003 - August 2010
Press Ganey Associates December 1998 - March 2003
Press Ganey Associates April 1997 - November 1998
Skills
Process Improvement, Healthcare, Data Analysis, Hospitals, Analysis, Healthcare Consulting, Healthcare Management, Performance Improvement, Customer Service, Six Sigma, Patient Safety, Public Speaking, Coaching, Change Management, Customer Satisfaction, Strategic Planning, Team Building, HIPAA, Business Strategy, Negotiation, Organizational..., Business Planning, Leadership Development, Operational Excellence, Management Consulting, Quality Management, Performance Management, Statistics, Inventory Management, Balanced Scorecard, Continuous Improvement, Supervisory Skills, Physician Relations, Research, Patient Satisfaction, Mentoring, Budgeting, Problem Solving, Strategy Development, Customer Relations, Compliance, Healthcare IT, Planning, Hospital Operations, Administration, Leadership, Quality Improvement, Patient Outcomes, Employee Engagement, Transformational...
Education
Villanova University 2012 — 2012
Six Sigma Green Belt, Six Sigma Green Belt-Healthcare
Davenport University 2002 — 2004
MBA, Healthcare Management
Dowling College 1985 — 1989
BS, Elementary Education
Pace University-Pleasantville/Briarcliff Campus 1984 — 1985
Bachelor's, Finance
Sachem High School North Campus 1980 — 1984
Diploma, General Studies
Press Ganey Associates May 2014 - Present
Skills
Business Intelligence, IT Management, IT Business Management, IT Business Strategy, IT Strategy, Management, Leadership, Technical Leadership, Business Strategy, Microsoft SQL Server, Data Warehousing, Databases, Analysis Services, Software Development, Data Modeling, SSIS, Enterprise Software, SQL, Database Design, Team Leadership, ETL, ProClarity, Business Analysis
Education
University of Kansas 1991 — 1996
Bachelor of Science Education (BSE), Mathematics
DePaul University
Master of Science (MIS), Business Information Technology, 3.9 GPA
Hinsdale Central High School
Press Ganey Associates May 2013 - Present
Beacon Health System December 2011 - May 2013
Electronic Commerce Inc June 2004 - December 2011
Dura Automotive (formerly Excel Industries) May 1999 - June 2004
Belvedere Division of Excel Industries June 1987 - May 1999
Skills
Software Documentation, Process Improvement, Microsoft SQL Server, Access, Databases, Requirements Analysis, Testing, Business Intelligence, Troubleshooting, SQL, Human Resources, Employee Benefits, Project Management, Analysis, Leadership, General Ledger, Management, Budgets, Crystal Reports, Payroll, Microsoft Excel, Outlook, Technical Support, Microsoft Office, Training, SharePoint, Change Management, System Administration
Education
Goshen College 2000 — 2002
BS
LMI Packaging Solutions Inc. August 2015 - Present
Aon Hewitt March 2015 - August 2015
Aon Hewitt November 2012 - March 2015
Press Ganey Associates November 2011 - March 2014
Indiana University January 2006 - November 2011
Skills
Tableau, NoSQL, Business Analysis, Business Requirements, JavaScript, Data Analysis, MongoDB, Requirements Analysis, Project Management, SharePoint, jQuery, Software Documentation, Technical Requirements..., Debugging, Microsoft Excel, Database Design, Visual Basic, SQL, HTML, Java, Access, C++, XHTML, Defect Tracking, FTP, MS Excel Pivot Tables, SFTP, Regression Testing, Tortoise SVN, Subversion, Troubleshooting, CSS, System Configuration, Use Case Analysis, UAT Coordination, User Acceptance Testing, Data Validation, SSO, Process Flow..., Analysis, Databases
Education
DePaul University 2015 — 2016
Master of Science (M.S.), Information Systems - Business Intelligence Concentration
Indiana University South Bend 2006 — 2009
B.A, Business Administration
Indiana University South Bend
A.S, Business Science
Premier, Inc. August 2013 - Present
Press Ganey Associates January 2013 - August 2013
Morehead Associates February 2011 - January 2013
Danaher Corporation November 2008 - December 2010
Danaher Corporation March 2007 - July 2008
Southeast Renal Associates 2005 - 2007
University of North Carolina at Charlotte 2003 - 2005
Novant Health 1999 - 2005
Skills
Social Media Marketing, Marketing Strategy, Marketing Communications, Website Management, Corporate Communications, Brand Communication, Healthcare Marketing, Salesforce.com, E-mail Management, Blog Marketing, Cross-functional Team..., Event Management, Social Media, Email Marketing, Marketing Management, Marketing, Webmaster Services, Event Planning, Healthcare, B2B, Trade Shows, Media Relations, Strategic Communications, Sales, Integrated Marketing, Lean Management, Direct Marketing, Public Relations, Internal Communications, Product Marketing, Online Marketing, Advertising, Lead Generation, SEO, CRM, Leadership, Training, Strategic Planning, SEM, Market Research, Sales Operations, Management, Creative Direction, Market Analysis, Competitive Analysis, Analysis, Market Planning, Brand Management, Marketing Research, Strategy
Education
University of North Carolina at Charlotte - Belk College of Business 2006 — 2008
Master of Business Administration (MBA)
UNC Charlotte 2002 — 2005
Bachelor of Science (BS)
Georgia Institute of Technology 1996 — 1997
Blue Cross Blue Shield of Louisiana March 2006 - Present
LSU - Stephenson Entrepreneurship Institute, Executive Education 2008 - December 2013
Advocate Health Care 2004 - 2006
Press Ganey Associates 2000 - 2003
Advocate Health Care 1995 - 2000
DuPage County May 1990 - January 1995
Skills
Team Building, Leadership, Performance Improvement, Staff Development, Organizational..., Performance Management, Leadership Development, Talent Management, Employee Engagement, Organizational..., Change Management, Coaching, Workshop Facilitation, Employee Relations, Training, Human Resources, Process Improvement, Strategy, Healthcare, Employee Training, Strategic Planning, Instructional Design, Succession Planning, Recruiting, Program Management, Employee Benefits, Analysis, Interviews, Management, Culture Change, Consulting, Public Speaking, Executive Coaching, Career Counseling, Onboarding
Education
Loyola University of Chicago 1995 — 1998
MS
Illinois State University 1988 — 1992
BS
Meridian Health Services March 2015 - Present
Oaklawn January 2013 - Present
Progressive Insurance January 2003 - January 2012
Press Ganey Associates September 2001 - December 2002
American Family January 1998 - September 2001
Skills
Customer Negotiations, Lotus, Public Speaking, Fundraising, Writing, Team Building, Account Management, Non-profits, Data Analysis, Documentation, Community Outreach, Event Planning, Coaching, Customer Service, Data Entry, Spreadsheets, Nonprofits, Case Management, Healthcare, Leadership Development, Social Services, Staff Development, Social Networking, Supervisory Skills, Microsoft Word, Microsoft Excel, Leadership, Training, Microsoft Office, Teaching, Program Development, Strategic Planning, Research, Management, Time Management, Program Management, PowerPoint, Social Media, Volunteer Management, Public Relations, Policy, Budgets, Event Management, Sales, Grant Writing, Editing, Insurance
Education
CAPELLA UNIVESITY 2011 — 2014
Master of Science (MS), Human Services
Indiana University Bloomington 1990 — 1994
Bachelor of Science (BS), Apparel Merchandising
Creative Lines Writing Studio January 2015 - Present
Clarke International Writing Services November 2014 - Present
- Freelance 2014 - Present
Talent Inc 2014 - Present
Press Ganey Associates September 2013 - July 2014
Indiana University South Bend August 2012 - December 2013
St. Joseph County Public Library October 2009 - September 2013
World Dignity, Inc. March 2007 - December 2012
Skills
Spanish, Microsoft Word, English, Tutoring, Foreign Languages, Event Management, Microsoft Excel, English grammar, British Literature, Writing, Editing, Dewey Decimal System, Customer Service, Communication, Spanish Literature, Business English, Teaching English as a..., Facebook, Professional Writing, Dictation, Dictaphone, Customer Satisfaction, Business Correspondence, Written Correspondence, Document Drafting, Drafting Correspondence, Freelance Writing, Social Media..., Social Media Blogging, SEO Copywriting, Copywriting, Research, Resume Writing, Linkedin Marketing, Academic Writing, Academic Tutoring, Technical Writing, Legal Writing, Report Writing, Academic Editing, Academic English, English to Spanish, Content Development, Blogging
Education
Indiana University South Bend 2006 — 2013
Bachelor of Arts (B.A.), English
Indiana University South Bend 2006 — 2013
Bachelor of Arts (B.A.), Spanish
Press Ganey Associates June 2012 - December 2012
Skills
Microsoft Office, Public Speaking, Data Analysis, PowerPoint, Leadership, Teaching, Social Media
Education
Emmanuel College 2008 — 2012
Bachelor's Degree, Christian Ministry
DSE Analytics January 2014 - Present
Press Ganey Associates May 2010 - December 2013
WebMD October 2004 - May 2010
Staples 2002 - 2004
COMPLETE HEALTHCARE SOLUTIONS, INC. 2001 - 2002
Baystate Medical Center 1997 - 1999
Skills
Product Management, Leadership, Strategy, Hospitals, Software Documentation, Management, Competitive Analysis, Process Improvement, Scrum, Product Development, Healthcare Information..., Access, Agile Methodologies, Cross-functional Team..., Analytics, Strategic Planning, MySQL, New Business Development, Team Leadership, Certified scrum product..., Strategic Leadership, Project Management, Consulting, Healthcare, Integration, SDLC, Software Project...
Education
Framingham State University
Business Administration and Management, General
Press Ganey Associates November 2008 - Present
uTest May 2011 - Present
Electronic Commerce, Inc. May 2007 - October 2008
Indiana University South Bend January 2005 - May 2007
Federal Reserve Board May 2006 - August 2006
Skills
Software Quality..., Agile Methodologies, Scrum, Software Development, SQL, Test Automation, Microsoft SQL Server, C#, Test Planning, Ruby, Testing, DB2, Quality Center, Perl, .NET, Quality Assurance, System Testing, Performance Testing, Visual Studio, Exploratory Testing, TFS, XML, Agile Testing, Regression Testing, Web Applications, Databases
Education
Indiana University South Bend 2004 — 2007
Bachelor of Science (B.S.), Computer Science
Indiana University South Bend 2004 — 2006
Associate of Science (A.S.), General Business
Southwestern Michigan College 2003 — 2004
Associate of Science (A.S.), General Studies
Press Ganey Associates June 2013 - August 2013
Culver Franchising System, Inc. May 2011 - July 2013
University of Notre Dame August 2010 - May 2011
Skills
Customer Service, Team Leadership, Time Management, Quantitative Finance, Microsoft Excel
Education
Indiana University Bloomington 2012 — 2016
Student of Indiana University, Accounting and Finance
Beacon Health System November 2014 - Present
Beacon Health System July 2014 - November 2014
Press Ganey Associates November 2008 - July 2014
Indiana University February 2004 - October 2008
CMS^Ascend 2000 - 2001
Skills
Applicant Tracking..., Taleo, Talent Acquisition, Onboarding, Human Resources, Recruiting, HRIS, Temporary Placement, Management, College Recruiting, Screening, Hiring, Time Management, New Hire Orientations, Employee Relations, PeopleSoft, Software Documentation, Background Checks, Job Fairs, Screening Resumes, Interviews
Education
Indiana University South Bend 2014 — 2016
Bachelor's Degree, Human Resources Mgmt.
Press Ganey Associates June 2014 - Present
Press Ganey Associates 2008 - May 2014
Skills
Healthcare, Healthcare Consulting, Healthcare Management, Hospitals, Process Improvement, Strategic Planning, Cross-functional Team..., Consulting, Data Analysis, Performance Improvement, Leadership, Change Management, SDLC, Project Management, Business Analysis, CRM, Management, Marketing, Healthcare Information..., HIPAA, EHR, Account Management, Revenue Cycle, Strategy, SharePoint, Software Documentation
Education
Indiana University Bloomington 1991 — 1996
Bachelor's degree, Health/Health Care Administration/Management
Press Ganey Associates August 2010 - Present
Thompson Health August 2009 - June 2010
Skills
PowerPoint, Hospitals, HIPAA, Healthcare, Microsoft Office, Healthcare Information..., Data Entry, Microsoft Excel, Microsoft Word, Customer Service, Access, Data Analysis, Management, Process Improvement, Strategic Planning, Team Building
Education
St. John Fisher College 2007 — 2009
Bachelor of Arts (BA), Psychology
Finger Lakes Community College 2006 — 2007
Associate's degree, Humanities/Humanistic Studies
University of Notre Dame September 2013 - Present
University of Notre Dame August 2012 - September 2013
Press Ganey Associates May 2008 - August 2012
Skills
Healthcare, Hospitals, Analysis, Leadership, Process Improvement, Nonprofits, Data Analysis, Leadership Development, Public Speaking, PowerPoint, Strategic Planning, Coaching, Research, Healthcare Management, Training, Microsoft Office, Organizational..., Program Development, Fundraising, Community Outreach, Project Management, Team Building, Higher Education, Event Planning, Access, Program Management
Education
Indiana State University 2001 — 2005
Bachelor of Science (B.S.), Dual Major: Psychology & Communication Studies
Penn High School 1997 — 2001
Interactive Brokers June 2014 - Present
University of Illinois at Chicago August 2012 - December 2013
Press Ganey Associates June 2013 - November 2013
HCL Technologies March 2011 - July 2012
Tata Consultancy Services August 2010 - February 2011
Tata Consultancy Services August 2008 - July 2010
Tata Consultancy Services February 2007 - August 2008
Tata Consultancy Services August 2006 - February 2007
Tata Consultancy Services June 2006 - August 2006
Education
University of Illinois at Chicago 2012 — 2014
Master's degree, Management Information Systems, 3.8/4.0
IIT (BHU), Varanasi 2002 — 2006
Bachelor of Technology
Rajasthan Board 2001 — 2001
Press Ganey Associates July 2013 - June 2014
Press Ganey Associates June 2009 - July 2013
NExTT Solutions May 2008 - June 2009
St. Joseph County December 2003 - October 2006
Skills
Quality Assurance, Software Quality..., Visual Studio, SQL, Agile Methodologies, Manual Testing, SDLC, Quality Center, SharePoint, Agile Testing, Test Driven Development, Business Analysis, Scrum, Selenium, Microsoft SQL Server, Web Services, DB2, Test Automation, Requirements Gathering, Requirements Analysis, Software Documentation, Collaborative Problem..., Communication Skills, Exploratory Testing, Test Planning, Automated Software..., Regression Testing, TFS, Linux, Software Development, Databases, Agile Project Management, User Acceptance Testing, Database Design, Web Applications, Product Analysis, Software Project..., Software Product..., XML
Education
Indiana University South Bend 2002 — 2009
B.S. in Business, Management Information Systems, 3.3
Canidium November 2014 - Present
Speelman Consulting January 2008 - Present
CallidusCloud October 2010 - November 2014
Press Ganey Associates January 2009 - July 2011
Flat World Knowledge, Inc. December 2009 - March 2010
Ninjabooks.com July 2009 - October 2009
Speelman's Flooring January 2001 - August 2007
Skills
Java, JavaScript, VBA, VBScript, VB.NET, Visual Basic, C, C++, Excel, Access, WebIntelligence, Business Objects, Business Analysis, Business Intelligence, SQL Server, SQL, Oracle, Microsoft Office, Adobe Creative Suite, Investments, Financial Analysis, Business Management, Data Analysis, Data Mining, Databases, Automation, Programming, MySQL, Pearl, SAP, Project Management, Day Trading, Microsoft Excel, Requirements Analysis, Data Warehousing, Program Management, Process Improvement, SharePoint, Crystal Reports, Software Development, Analytics, SDLC, Agile Methodologies, Visio, Software Project..., Integration, Quality Assurance, Requirements Gathering, ETL, Data Modeling
Education
Indiana University South Bend 2007 — 2010
Ms, Applied mathematics and Computer Science
Indiana University South Bend 2006 — 2010
Bs, Finance and Economics
IU Bloomington
Management Sciences and Quantitative Methods
NC2 Media February 2015 - Present
Asurion April 2014 - February 2015
WPC October 2013 - April 2014
Press Ganey Associates September 2011 - October 2013
Press Ganey Associates November 2009 - September 2011
Data Advantage, LLC January 2008 - December 2009
Loch Erin February 2007 - January 2008
Community Health Systems February 2006 - February 2007
American HomePatient April 2005 - February 2006
Skills
Software Development, Web Development, JavaScript, C#, Architecture, Groovy, Java, Gradle, Agile Methodologies, Scrum, .NET, Microsoft SQL Server, Software Engineering, SQL, SDLC, Windows, SOA, Business Analysis, Agile Project Management, Databases, T-SQL, ASP.NET, IIS, Enterprise Software, Architectures, XML, Microsoft Technologies, Kanban, Raven, MDX, ESB, WCF, Enterprise Architecture, Test Driven Development, Distributed Systems, TFS, ASP.NET MVC, Visual Studio, LINQ, Web Services, DSL, WPF Development, Silverlight, Windows Phone, Database Design
Education
Georgia Institute of Technology 2000 — 2005
BS, Computer Science
Press Ganey Associates April 2014 - Present
Analyte Health October 2013 - March 2014
Dearborn Advisors September 2010 - July 2013
Gary United Methodist Church July 2009 - February 2011
Koenig & Strey GMAC June 2004 - September 2010
McKesson Corporation February 2000 - June 2004
OrthoLogic January 1999 - December 1999
Dovenmuehle Mortgage July 1998 - November 1998
Gap Inc March 1996 - May 1998
Skills
Performance Management, Workforce Planning, Legal Compliance, Performance Improvement, Coaching, Group Presentations, Compensation, Benefits Administration, Compliance Audits, Leadership, Deferred Compensation, Employee Relations, Employee Benefits, HRIS, Personnel Management, Training, Employee Engagement, Management, Change Management, Program Management, New Hire Orientations, PeopleSoft, Succession Planning, Onboarding, Human Resources, Payroll, Process Improvement, Recruiting, Analysis, Organizational...
Education
DePaul University - Charles H. Kellstadt Graduate School of Business 2001 — 2003
MBA, Business Administration and Management, General
University of Vermont 1993 — 1997
BA, Political Science, French
Souhegan
Souhegan
The Gilmore March 2015 - Present
RE/MAX Associate Realty February 2014 - April 2015
CarexTech September 2014 - December 2014
Verge Solutions, LLC February 2012 - January 2014
Press Ganey Associates September 2002 - February 2012
South Bend Tribune 1999 - September 2002
Skills
Salesforce.com, Healthcare, Leadership, CRM, Business Development, Hospitals, Process Improvement, Sales Operations, Data Analysis, Marketing, Strategy, Competitive Analysis, Lead Generation, Cross-functional Team..., Marketing Communications, Strategic Planning, Analytics, Account Management, Customer Service, Business Analysis, Marketing Strategy, Team Leadership, Sales Process, Computer Software..., Training, Project Management, Proposal Writing, Data Mining, Sales
Education
Indiana University South Bend 1995 — 2000
BA, Sociology
Bronson Healthcare August 2015 - Present
Press Ganey Associates 2006 - 2015
Menards January 2005 - June 2005
Details Delivered May 2004 - September 2004
Skills
Healthcare Information..., Hospitals, Healthcare, Customer Service, Leadership, Strategic Planning, Management, Data Entry
Education
Davenport University 2012 — 2015
Associate's degree, Business Administration
Metrostudy January 2015 - Present
Self-Employed September 2013 - January 2015
Jones Lang LaSalle December 2011 - September 2013
Colliers International November 2010 - November 2011
Cassidy Turley April 2008 - November 2010
Press Ganey Associates November 2004 - January 2008
Stone Research Services October 2001 - May 2003
Skills
Market Research, Real Estate, Competitive Analysis, Budgets, Strategy, Proposal Writing, Location Intelligence, Market Analysis, Strategic Planning, Research, Forecasting, Management, Marketing Research, Qualitative Research, Quantitative Research, Strategic Data Analysis, Microsoft CRM, RFP, Healthcare improvement, Database Marketing, InDesign, Ad Hoc Reporting, Crystal Reports, CoStar, Photoshop, FrontPage, Marketing, Healthcare, Adobe Acrobat, SPSS
Education
Indiana University - Kelley School of Business 2009 — 2011
Master of Science, Business Administration
Kratos Defense and Security Solutions May 2012 - Present
Press Ganey Associates 2010 - March 2012
Adaptive Solutions 2009 - 2009
Partners International April 2006 - April 2008
Sprint June 2001 - November 2005
Starmedia 1999 - 2001
Skills
Windows Server, System Administration, Troubleshooting, Networking, Servers, Technical Support, ITIL, IT Management, Windows, Windows XP, Software Installation, XP, Active Directory, Team Leadership, Leadership, Management, Integration, Vendor Management, Citrix, Strategy, Disaster Recovery, Project Management, IIS, Visio, Process Improvement, Software Documentation, SharePoint, Network Administration, Information Technology, Linux, VMware, Data Center, Microsoft SQL Server, Help Desk Support, Databases, Access, Infrastructure, Microsoft Exchange, Security, Virtualization, SQL
Education
New York University 2009 — 2009
Social Science
Harvard University 1986 — 1987
Saint Ann's School 1973 — 1986
High School
Citrix Systems, Inc. May 2007 - Present
Citrix August 2004 - April 2007
Citrix September 2003 - August 2004
Independent Contractor 2000 - 2003
Fiserv 1996 - 1999
Press Ganey Associates 1992 - 1996
Skills
Technical Writing, Single Sourcing
Education
Indiana University Bloomington 1983 — 1987
Greenwich Hospital November 2001 - Present
Press Ganey Associates 2008 - 2008
American Board of Perianesthesia Nursing Certification April 1997 - April 2003
Greenwich Hospital July 2000 - November 2001
Northern Westchester Hospital Center February 1983 - March 1999
st lukes hospital 1980 - 1983
Skills
EMR, Patient Safety, Healthcare, Healthcare Management, Customer Satisfaction, Customer Service, Customer Retention, Guest Service Management, Customer Experience, Hospitals, Public Speaking, Training, Healthcare Information..., EHR, Nursing, HIPAA, Healthcare Consulting, Epic Systems, Clinical Research, Inpatient
Education
Mount Saint Mary College 1986 — 1989
BS, Nursing
Finger Lakes Community College 1977 — 1979
A.A.S., Nursing
Harvard School of Public Health, Office of Education July 2013 - Present
Press Ganey Associates 2007 - August 2012
Division of Health Care Finance and Policy November 1992 - June 1997
Skills
Healthcare, Healthcare Information..., Hospitals, Healthcare Management, Healthcare Consulting, Health Care Reform, Quality Improvement, Healthcare Industry, Public Health, Informatics, Patient Safety, Data Analysis, Process Improvement, Cross-functional Team..., Strategic Planning, Health Information..., Medicaid, Executive Management, Physicians, Physician Relations, HL7, Performance Improvement, Medicine, Revenue Cycle, Health Policy, Managed Care, Analysis, Analytics, Medicare, Policy
Education
Harvard T.H. Chan School of Public Health 1982 — 1984
MS, Health Policy and Management
Harvard University 1970 — 1974
BA, Biology
Press Ganey Associates November 2008 - Present
Merrill Lynch 2003 - 2007
First Franklin, Merrill Lynch 2003 - 2007
Education
Dominican University 1983 — 1987
Lyons Township High School
Saint Mary's College - Notre Dame, IN July 2015 - Present
Holy Cross Village at Notre Dame October 2013 - Present
Press Ganey Associates July 2006 - September 2013
University of Notre Dame July 1999 - July 2006
Waste Away Group of Companies August 1995 - July 1999
Holy Cross Care Services, Inc. January 1992 - July 1995
Skills
Talent Management, Management Consulting, Onboarding, Healthcare, Process Improvement, Performance Management, Employee Relations, Healthcare Management, Microsoft Office, Recruiting, Executive Search
Education
Indiana University South Bend 1995 — 2000
MBA, Business
Indiana University Bloomington 1984 — 1988
Bachelor's Degree
Press Ganey Associates 2012 - Present
Maxim Healthcare Services 2011 - 2012
Smith & Nephew January 2010 - September 2011
Lead Developer Moffitt Cancer Center July 2007 - January 2010
Amerinet ACH Processing 2001 - 2007
Mediacentric Group, Inc. 1998 - 2001
Skills
Microsoft Office..., InfoPath, ASP.NET, Windows Sharepoint..., SharePoint, .NET, Integration, Enterprise Architecture, Visio, jQuery, Enterprise Software, JavaScript, Microsoft SQL Server, SDLC, ASP, CSS, Enterprise Content..., SSRS, SharePoint Designer, IIS, SharePoint Server
Education
Florida State University 1985 — 1988
Bachelors of Science
Press Ganey Associates December 2013 - Present
Press Ganey Associates December 2012 - December 2013
Morehead Associates August 2007 - December 2012
Morehead Associates May 2003 - August 2007
Morehead Associates November 2002 - April 2003
Skills
Organizational..., Survey Design, Organizational..., Talent Management
Education
Indiana University Bloomington 1997 — 2001
Press Ganey June 2015 - Present
Press Ganey May 2014 - Present
Press Ganey Associates September 2009 - Present
Press Ganey Associates December 2007 - September 2009
Press Ganey Associates February 2005 - December 2007
Skills
Data Analysis, Healthcare, Public Speaking, Healthcare Consulting, Hospitals, Process Improvement, Change Management, Business Analysis, Healthcare Management, SharePoint, Performance Improvement, Cross-functional Team..., Account Management, Salesforce.com, Business Development, Team Building, Microsoft Office, Databases, Analysis, Microsoft Excel, Healthcare Information..., Consulting
Education
Purdue University 2009 — 2011
MBA, Business
Indiana University Bloomington 2000 — 2004
Healthcare Administration, Healthcare Administration with Business Minor
Privia Health April 2015 - Present
Kryptiq Corporation February 2013 - March 2015
QuadraMed January 2011 - January 2013
Press Ganey Associates January 2010 - January 2011
GE Healthcare January 2001 - January 2010
IDX Systems 2001 - 2006
Skills
EMR, EHR, Healthcare Information..., Healthcare, Revenue Cycle, Enterprise Software, Leadership, Sales Process, Direct Sales, Practice Management, Sales, Revenue Cycle Management, Sales Management, Sales Operations
Education
Wake Forest University 1984 — 1988
BA, Economics. Theater Arts
Georgia Southern University 1992 — 1994
MS, Sports Managment
Wheeler High School
Press Ganey Associates January 2014 - Present
Press Ganey Associates March 2011 - December 2013
Press Ganey Associates January 2005 - May 2011
Skills
Healthcare, Healthcare Information..., Process Improvement, Data Analysis, Strategic Planning, Cross-functional Team..., Software Documentation, Team Leadership, Agile Methodologies, Project Management, Business Analysis, Quality Assurance, Analysis, Leadership, SDLC, Access, Change Management, SharePoint, Business Process..., CRM, Business Intelligence, Vendor Management, Program Management, Management, SQL, Requirements Gathering, Databases, Software Project..., Business Process, Requirements Analysis, Integration, Analytics, Product Management, IT Strategy, Software Development, Consulting, IT Management, Testing, Strategy, Performance Improvement
Education
Indiana University Bloomington 2001 — 2004
Press Ganey Associates July 2000 - May 2011
Education
Indiana University Bloomington 1996 — 2000
Health Administration
Press Ganey Associates June 2003 - Present
Press Ganey June 2003 - Present
Continental Tire June 2000 - June 2003
Skills
Healthcare, Strategic Planning, Healthcare Information..., Hospitals, Account Management, Sales, Consulting, Healthcare Management, Medical Devices, Process Improvement, Management, Sales Operations, Salesforce.com, Leadership, Business Development, Cross-functional Team...
Education
Indiana University - Kelley School of Business 1996 — 2000
BS, Marketing
Indiana University Bloomington
Center for Government Excellence at Johns Hopkins University April 2015 - Present
University of North Carolina at Chapel Hill August 2013 - April 2015
Durham County Government May 2014 - July 2014
DC Public Education Fund January 2011 - July 2013
Fulbright Korea August 2008 - September 2010
Jeju National University January 2009 - January 2009
Press Ganey Associates May 2007 - August 2007
Education
University of North Carolina at Chapel Hill 2013 — 2015
Master of Public Administration (MPA)
DePauw University 2004 — 2008
BA
Indiana University South Bend August 2013 - Present
Barnes & Noble June 2010 - Present
Grass Roots Media, Inc March 2013 - August 2013
Press Ganey Associates February 2003 - November 2010
Skills
Digital Photography, Computer Graphics Design, Adobe Creative Suite, Max, Jitter, Digital Media, Digital Video, Fine Art, Visual Arts, Creative Writing, Poetry, Poetry Readings, Customer Service, Video Editing, Copy Editing, Proofreading, Conceptual Art, Video Production, New Media
Education
Indiana University Bloomington 1998 — 2001
Bachelor of Arts, English
Indiana University South Bend
New Media (Animation & Motion Media)
Medicity March 2014 - Present
Press Ganey Associates April 2012 - February 2014
Identity Theft Consultants / Harvard Risk Management Corp January 2010 - April 2012
McKesson Provider Technologies December 1997 - March 2009
HBOC December 1997 - July 2000
Skills
Legal Services, Small Business, Employee Benefits, Protection, Identity Theft, Benefits, Consultative Selling, Healthcare IT, New Business Development, Team Building, Healthcare, Customer Relations, Coaching, Contract Negotiation, Customer Service, Healthcare Information..., HIPAA, Account Management, Risk Management, Employee Relations, Business Intelligence, Business Management, Direct Sales, Professional Services, SaaS, Mentoring, Sales Process, Solution Selling, Microsoft Office, Vendor Management, Enterprise Software, Strategic Partnerships, Problem Solving, EMR, Salesforce.com, Business Development, Strategic Planning, Process Improvement, Strategy, Management, Selling, Sales
Education
DeVry University
Computer Science
Exaktime April 2013 - Present
Press Ganey Associates April 2012 - April 2013
Better World Books July 2011 - April 2012
Better World Books August 2010 - July 2011
Manhattan Associates 2004 - August 2010
Memorial Hospital June 2002 - December 2004
Skills
Microsoft SQL Server, SQL, C#, ASP.NET, Agile Methodologies, Software Development, T-SQL, .NET, XML, JavaScript, Software Project..., AJAX, Ruby, Python, Web Services, Service Stack, Endeca, Supply Chain Software, Git, TDD, Pair Programming, Test Driven Development, DB2, Databases, Scrum, TFS, LINQ, ASP.NET MVC, Visual Studio, E-commerce, VB.NET
Education
Indiana University South Bend 2000 — 2004
Bachelor of Science, Computer Science
Press Ganey Associates September 2010 - Present
Studio Two Photography January 2010 - Present
Pinnacle of Indiana March 2007 - March 2008
The Associates / Citigroup April 1997 - November 2006
1st Source Bank November 1989 - April 1997
Fiserv (Data Link) 1988 - 1989
Skills
Quality Assurance, Microsoft SQL Server, Agile Methodologies, Team Leadership, Integration, Business Intelligence, Troubleshooting, Testing, C#, Software Development, CRM, Team Building, IT Management, Management, Visual Basic, Web Development, ERP, SQL, Database Design, Databases, Software Project..., Scrum, Visio, SDLC, Software Documentation, Test Automation, Business Analysis, Test Planning, SharePoint, Agile Project Management, Change Management, Requirements Analysis, Requirements Gathering, .NET, XML, Software Quality..., Manual Testing
Education
Indiana University South Bend 2010 — 2012
Bachelors, Computer Science
Ivy Tech Community College 1978 — 1990
Associates, Information Technology
Indiana University South Bend 1971 — 1974
Computer Science
HealthStream December 2012 - Present
HealthStream November 2010 - February 2013
Freelance Proposal Writer/Coordinator February 2010 - October 2010
Press Ganey Associates June 2000 - August 2010
Press Ganey Associates February 2000 - June 2000
South Bend Tribune August 1997 - February 2000
Skills
Proposal Writing, Marketing, Sales, Healthcare, Competitive Analysis, Salesforce.com, Business Development, Sales Process, Proofreading, Leadership, Strategic Planning, Management, Product Management, Internal Communications, Process Improvement, Healthcare Information..., Account Management, Contract Negotiation, Analysis, Selling, Team Building, New Business Development, Data Analysis, Cross-functional Team..., Market Research, Marketing Communications, Research, Marketing Strategy, Strategy, Training, CRM, Sales Force Management,...
Education
Indiana University Bloomington
BS, Marketing
Indiana University South Bend
VHA Inc. April 2014 - Present
Press Ganey Associates September 2012 - December 2013
Demand Capacity Solutions February 2009 - September 2012
Memorial Hermann Health System April 2010 - November 2011
Texas Children's Hospital 2006 - 2009
Emory University 2003 - 2006
Children's Healthcare of Atlanta 2002 - 2006
The Children's Hospital of Philadelphia 1999 - 2002
Skills
Operations Management, Inpatient, Healthcare Information..., Critical Care, EHR, Clinical Research, Hospitals, Management, Nursing, Strategy, Leadership, HIPAA, Healthcare Management, Healthcare, Program Management, Performance Improvement, Healthcare Consulting, Informatics, EMR, Revenue Cycle, Managed Care, Process Improvement
Education
University of Phoenix 2001 — 2003
MSN, Nursing
St. Petersburg College 1991 — 1993
ASN, Nursing
University of North Carolina at Greensboro 1982 — 1987
BS, Finance and Economics
Georgia State University
Doctor of Philosophy (PhD), Nursing Science
ExakTime Innovations, Inc. August 2013 - Present
Press Ganey Associates June 2009 - August 2013
Press Ganey Associates February 2004 - June 2009
Skills
Agile Methodologies, Software Quality..., Test Automation, SQL, Testing, Quality Assurance, Regression Testing, Scrum, Databases, DB2, Shell Scripting, System Testing, Perl, Test Planning, Test Driven Development, TFS, SDLC, Agile Project Management, Microsoft SQL Server, SSRS, Unix Shell Scripting, Agile Testing, Quality Center, Kanban, Web Applications, Software Development, T-SQL, Unix, DBFit, Web Services, Visual Studio, MySQL, Agile, Selenium, BDD, .NET, Software Documentation, Software Project..., XML, Requirements Analysis, IIS, PHP, Managerial, Software Engineering, Unit Testing, C#, Manual Testing, Rally, Urban Turtle, Ranorex
Education
Ferris State University 1988 — 1991
Bachelor of Science (BS), Business Administration
Southwestern Michigan College 1986 — 1987
Associates, Business Management
Niles High School 1981 — 1985
Regular/General High School/Secondary Diploma Program
Indiana University South Bend April 2009 - Present
Press Ganey Associates 1997 - 2002
Education
Indiana University South Bend 2000 — 2008
BS, Marketing & Advertising
MedStar Health July 2014 - Present
Maryland Hospital Association November 2011 - July 2014
Press Ganey Associates February 2011 - November 2011
MD Hospital Association's Center for Performance Sciences August 1997 - February 2011
Skills
Healthcare, Hospitals, Public Health, Healthcare Management, Program Evaluation, HIPAA, Data Analysis
Education
Goucher College
BS (2), Economics, Women's Studies
Johns Hopkins Bloomberg School of Public Health
MHS, International Health and Population Policy
Southwest Forest Products Transportation Inc. June 2013 - February 2014
Revanna November 2012 - March 2013
Goettz Air Conditioning March 2012 - April 2012
Paramount Transportation Logistics June 2011 - January 2012
Apollo Transfer Company LLC March 2007 - September 2009
Press Ganey Associates March 2004 - March 2007
Bennett Motor Express, Inc. May 2002 - January 2004
Morgan Drive Away, Inc. January 1979 - May 2002
Skills
Contract Negotiation, Customer Service, Negotiation, Compliance, Shipping, Transportation, Process Improvement, Hiring, Strategic Planning, Scheduling, Employee Relations, Supervisory Skills, Customer Relations, Mentoring, Budgeting, Contract Negotiations, Performance Management, Problem Solving, Planning, Organizational..., Operations Management, Forecasting, New Business Development, Sales Operations, Transportation..., Logistics, Team Building, Freight
Education
Indiana University Bloomington 1965 — 1969
BS, School of Education
South Bend Firefighters Association March 2013 - Present
Saint Joseph County LEPC July 2009 - Present
South Bend Fire Department February 2005 - Present
Press Ganey Associates October 2003 - February 2005
Skills
Public Safety, Emergency Management, Homeland Security, Enforcement, Emergency Services, Firefighting, Paramedic, Fire Safety, Preparedness, NIMS, Disaster Response, Patrol, Hazardous Materials, Criminal Investigations, Rescue, Crisis Management, Law Enforcement
Education
Indiana University Bloomington
Criminal Justice
Indiana University South Bend
BS, Criminal Justice
US Foods July 2014 - Present
SymphonyIRI Group May 2011 - July 2014
IRI January 2006 - May 2011
SymphonyIRI Group July 2004 - January 2006
Press Ganey Associates 1998 - July 2004
Skills
Customer Insight, Marketing Research, Analytics, Segmentation, Shopper Marketing, Consumer Behaviour, Competitive Analysis, Data Analysis, IRI, Quantitative Research, Nielsen, Market Research, Microsoft Excel, Microsoft Word, Project Management, Account Management, Management, Market Analysis, Consumer Insight, Cross-functional Team..., Business Insights, Data Mining, Consumer Products, Analysis, SPSS, SAS, Competitive Intelligence
Education
Illinois State University 1994 — 1996
Bachelor of Science (BS), Psychology, 3.5
Press Ganey Associates Custom Report SpecialistPress Ganey AssociatesJanuary 2005 - June 2012
Skills
Healthcare, Healthcare Information..., Hospitals, Process Improvement, Healthcare Management, Software Documentation, EHR, Data Analysis, Leadership, Cross-functional Team..., Training, Management, Healthcare Consulting
Education
Indiana University Bloomington
Communications
Press Ganey August 2014 - Present
Press Ganey Associates June 2011 - July 2014
Press Ganey Associates November 2007 - June 2011
Our House Senior Living August 2004 - November 2007
Skills
Account Management, Contract Negotiation, Cross-functional Team..., Customer Service, Healthcare, Healthcare Information..., Leadership, Process Improvement, Healthcare Management, Hospitals
Education
Indiana University Bloomington 1995 — 2000
BA, Public Affairs - Management
Press Ganey Associates October 2007 - Present
Chic Hair Studio December 2002 - October 2007
Chevuex Professional Hair Design August 1997 - December 2002
Skills
Healthcare, Hospitals, Healthcare Information..., Microsoft Office, Healthcare Management, Healthcare Consulting, Clinical Research, HIPAA, Patient Safety, Medical Devices, Microsoft Excel, Software Documentation, Microsoft Office 2007, Team Building, EHR, Medical Terminology, Data Entry
Education
DeVry University-Illinois 2010 — 2013
Bachelor of Business Administration (B.B.A.), Human Services, General
Indiana University South Bend
Press Ganey Associates August 2005 - Present
Southfield Village 2000 - 2005
Regency Place 1995 - 2000
Skills
Healthcare Information..., Healthcare, Data Analysis, Hospitals, Healthcare Management, Nursing, Public Speaking, EHR, Clinical Research, Healthcare Consulting, EMR, Patient Safety, HIPAA, Process Improvement, Managed Care, Case Managment, Medicare, Quality Improvement, Physician Relations, Healthcare Industry, Revenue Cycle, Informatics, Program Development, Performance Improvement
Education
Goshen College 1990 — 1994
Psychology
Grand Canyon University July 2010 - Present
City of Niles January 2008 - June 2010
Press Ganey Associates October 1998 - January 2008
Skills
Troubleshooting, Active Directory, VMware, Cisco Technologies, Cisco Wireless, Security, Cisco Certified, Cisco Routers, LAN-WAN, Windows Server, System Administration, Disaster Recovery, Servers, Virtualization, Network Administration, Microsoft SQL Server, Microsoft Exchange, DNS, Networking, IT Management, Visio, CCNA, CCNP Certified, CCNA Security, CCNA Wireless, Cisco ISE, LWAPP, CAPWAP, Wireless LAN Controller
Education
University of Phoenix 2008 — 2009
Master's degree, Management Information Systems, General, 3.7
Ferris State University 2004 — 2008
Bachelor of Science (BS), Computer and Information Systems Security/Information Assurance, 3.45
Press Ganey Associates September 2013 - Present
Press Ganey Associates 2006 - September 2013
Press Ganey Associates July 2000 - 2006
Signal Travel & Tours, Inc. 1994 - July 2000
Skills
Hospitals, Healthcare Information..., Healthcare Management, Process Improvement, Performance Improvement, Healthcare Consulting, HCAHPS, Strategic Planning, Customer Service, Service Quality, Coaching, Project Management, Healthcare Industry, Healthcare, Management, Business Intelligence, EMR, Training, Team Leadership, Strategy, Informatics, Software Documentation, Six Sigma, Talent Management, EHR, Leadership, Cross-functional Team..., Quality Improvement, Account Management, Data Analysis, Patient Safety
Education
Kaplan University 2004 — 2006
BA, Business Managment / Health Care Admin
Davenport University 1990 — 1993
Associate of Science (A.S.), Business Administration and Management, General
Stanley Black & Decker, Inc. August 2015 - Present
Stanley Black & Decker, Inc. August 2014 - July 2015
Newell Rubbermaid January 2013 - September 2013
Newell Rubbermaid April 2012 - December 2012
Press Ganey Associates May 2011 - December 2011
Fastenal November 2008 - June 2009
Skills
Account Management, Channel Sales, Direct Sales, Market Research, New Business Development, Marketing, CRM, Salesforce.com, Sales Process, Sales Operations, Pivot Tables, Customer Service, Sales Support, Cold Calling, Budgets, B2B, CRM software, Budget Preparation, Organizational..., Microsoft Excel, Digital Marketing, Competitive Analysis, Zoho, Promotions, POS Data Analysis
Education
University of North Carolina at Charlotte 2007 — 2011
B.A.
Gaston College 2005 — 2007
A.A.
Ascentium Capital May 2014 - Present
ECI February 2013 - December 2013
Press Ganey Associates May 2012 - November 2012
Skills
Java, C++, C#, JavaScript, C, XML, Software Development, Microsoft SQL Server, HTML, .NET, ASP.NET, MySQL, Visual Studio, T-SQL, DB2, VB.NET, VSS, OOP, SQL, Agile Methodologies, Object Oriented Design, AJAX, WCF
Education
Indiana University South Bend 2008 — 2012
Bachelor's degree, Mathematics & Computer Science
Indiana University Bloomington 2007 — 2009
Lockton Companies August 2015 - August 2015
Corking Productions Limited June 2015 - July 2015
Reilly Partners July 2014 - August 2014
Press Ganey Associates June 2013 - June 2014
Skills
Talent Acquisition, Onboarding, Process Improvement, Training, Applicant Tracking..., Leadership, Employee Relations, Benefits Administration, Employee Engagement, Human Resources, Healthcare, New Hire Orientations, Executive Search, Recruiting, Construction, Construction Management, OSHA, Executive Advisory..., Quality Patient Care, Quality Assurance, JavaScript
Education
Eckerd College 2012 — 2016
Bachelor of Arts (B.A.), Creative Writing and Sociology, GPA: 3.55/4.0
The Leelanau School 2009 — 2012
High School, College Preparatory Boarding High School program, GPA: 3.4/4.0
Swedish Covenant Hospital September 2014 - Present
Press Ganey Associates October 2013 - July 2014
Compass Life Science Leads August 2013 - December 2013
Indiana University Northwest September 2012 - May 2013
Methodist Hospitals June 2002 - June 2003
Skills
Data Analysis, SPSS, Healthcare, PowerPoint, Microsoft Excel, Analytics, Microsoft Office, Microsoft Word, Research, Marketing Strategy, Hospitals, Strategic Planning, Leadership, Teamwork, Public Speaking, Process Improvement
Education
Indiana University-Northwest
Master of Business Administration (MBA), General Studies, 3.6
Indiana University-Northwest
Bachelor's degree, Biology, General, 3.0
Northern Indiana Education Foundation
Graduate Certificate, Cytotechnology/Cytotechnologist, 3.8
Midas+, A Xerox Company November 2013 - Present
Press Ganey Associates September 2012 - November 2013
Saint Vincent Health System November 2010 - September 2012
Hamot Medical Center August 2007 - November 2010
Saint Vincent Health System 2002 - 2007
Cleveland Clinic July 1986 - June 2001
Education
Gannon University
Master's degree
Saint Vincent Health Center School of Nursing
Registered Nurse
David N. Myers University
Certificate
Crowe Horwath LLP September 2015 - Present
AM General LLC (contract) July 2014 - August 2015
HARMAN International (contract) April 2014 - September 2014
KIK Custom Products (contract) October 2013 - March 2014
Press Ganey Associates February 2008 - October 2013
Honeywell Aerospace 2006 - 2008
Skills
Finance, Solid computer skills, Communication, Positive Team Player, Bookkeeping, Accounting, Multi Tasking, High Organizational..., Cost Accounting, Accounts Payable &..., Inventory Control, SAP ERP, Financial Reporting, Financial Analysis
Education
Davenport University 2002 — 2003
Master of Business Administration (M.B.A.)
Davenport University 1999 — 2002
Bachelor of Science (B.S.), Accounting and Business/Management
Press Ganey Associates February 2014 - Present
Five Star Sheets June 2013 - January 2014
Stanz Foodservice, Inc. January 2006 - June 2013
Skills
Accounts Receivable, Accounts Payable, Customer Service, Collections, Invoicing, Billing Process, Account Reconciliation, 10 Key, Microsoft Excel, Microsoft Word, PowerPoint, Great Plains Software, AS400 system, QuickBooks, Microsoft Outlook, Lotus Notes
Education
Ferris State University 2012 — 2015
Bachelor’s Degree, Business Administration
Southwestern Michigan College 2004 — 2007
Associate of Science (A.S.), Accounting