Press Ganey Associates
Industry: Health care company
DescriptionPress Ganey Associates is a South Bend, Indiana-based health care company known for developing and distributing patient satisfaction surveys. As of January 2017, its Medical Practice Survey was the most widely used outpatient satisfaction survey in the United States. Headquarters: South Bend, Indiana, United States CEO: Joe Greskoviak Number of employees: 1,000 Chief marketing officer: Patricia Cmielewski Chief medical officer: Dr. Thomas H. Lee Subsidiaries: National Database of Nursing Quality Indicators, Parent organization: Press Ganey Holdings, Inc.
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Press Ganey Associates Employees
Press Ganey April 2015 - Present
Press Ganey Associates October 2013 - April 2015
Press Ganey Associates May 2006 - October 2013
Roster Technologies, Inc. September 2004 - December 2005
Tower Bank June 2004 - August 2004
Skills
Patient Satisfaction, Healthcare, Process Improvement, Presenter, Client Engagement, Mentoring, Training New Hires, Strategic Planning, Goal Oriented, Multitasker, Web-based Training, Public Policy, E-Learning, Cross-functional Team..., New Hire Training, Hospitals, Customer Engagement, Leadership, Healthcare Information..., Human Resources, Performance Improvement, Team Building, Data Analysis, Training, Physician Relations, Leadership Development, Organizational..., Consulting, HIPAA, Organizational..., EHR, EMR, Healthcare Consulting, Managed Care, Healthcare Management, Onboarding, Patient Safety, Strategy, Employee Engagement, Change Management, Revenue Cycle, Quality Improvement, Health Information...
Education
Indiana University South Bend 2010 — 2014
Master of Public Affairs, Health System Administration and Policy
Indiana University—Purdue University Fort Wayne 2001 — 2005
Organizational, Leadership & Supervision, Human Resources
Argo Tea December 2013 - Present
Press Ganey Associates February 2011 - August 2012
CGrow consulting 2009 - February 2010
CONSTELLATION SPIRITS March 2005 - March 2009
BEAM GLOBAL WINE AND SPIRITS/JIM BEAM BRANDS 1996 - 2005
LEO BURNETT ADVERTISING 1989 - 1995
R. L. Polk &Co 1983 - 1988
Skills
Brand Management, Strategic Partnerships, Cross-functional Team..., Marketing Management, Integrated Marketing, Advertising, Product Development, Marketing, Brand Architecture, Marketing Strategy, Brand Development, Customer Insight, Management, Market Research, Business Development, Lead Generation, Segmentation, FMCG, Strategic Planning, Digital Marketing, Sales, Strategy, Leadership, Marketing Communications, P&L Management, Market Planning, Product Launch, Marketing Research
Education
Kenyon College 1978 — 1982
Bachelor of Arts (B.A.), English Literature and Studio Arts
The Tuck School of Business at Dartmouth
Executive Education Program
University of Oxford
British Studies at Oxford, St. John's College, Victorian Literature and Age of Industry
TransTech IT Staffing May 2015 - Present
Allstate May 2015 - Present
USA Football April 2011 - May 2015
Press Ganey Associates July 2007 - May 2011
Raytheon September 2006 - April 2007
Press Ganey Associates June 2005 - August 2006
Datanet Technologies, Inc December 2000 - July 2002
Skyenet Internet Services December 1999 - February 2001
Skyenet Internet Services June 1999 - December 1999
Skills
SQL, Git, Amazon Web Services..., Agile Methodologies, Database Design, PHP, Microsoft SQL Server, Version Control, Linux, Python, CakePHP, Database Administration, Atlassian JIRA, Mercurial, Pivotal Tracker, Databases, JavaScript
Education
Indiana University South Bend 2003 — 2005
Bachelor of Science (B.S.), Computer Science
Purdue University 1999 — 2003
Associate of Science (A.S.), Computer Technology
American Green Technology December 2013 - March 2015
Deco-Chem 2013 - December 2013
Pinnacle, an Advanced Imaging Solutions Company January 2012 - July 2013
Pinnacle Group of Indiana October 2007 - January 2012
Press Ganey Associates May 1991 - October 2007
Skills
Business Process, Sarbanes-Oxley Act, Access, Business Analysis, ERP, Invoicing, Customer Service, Accounts Receivable, Accounting, Microsoft Dynamics, Software Documentation, Budgets, Payroll, Business Process..., Financial Reporting, Management
Education
Indiana University South Bend 1988 — 1996
Associates degree, Accounting
Mishawaka High School 1984 — 1988
General Studies
Press Ganey Associates February 2013 - Present
Bridgeport Hospital, Yale New Haven Health August 2010 - February 2013
Highland Hospital June 2007 - July 2010
Skills
Healthcare, Healthcare Information..., Hospitals, Healthcare Management, Physician Relations, EMR, EHR, Process Improvement, Patient Safety, Strategic Planning, Team Building
Education
Keuka College
Bachelor of Science
Rochester Institute of Technology
Master's degree, Health Systems Administration
Press Ganey Associates 2013 - Present
Allscripts May 2010 - February 2013
Inner Wireless December 2007 - May 2010
McKesson Provider Technologies December 2000 - July 2007
Smith & Nephew Rehabilitation 1993 - 1999
St Francis Hospital 1989 - 1993
Skills
Revenue Cycle, Healthcare, Leadership, Customer Satisfaction, Training, Forecasting, Healthcare Information..., SaaS, EHR, Health Information..., EMR, Lead Generation, Hospitals, Healthcare Consulting, Business Development, Healthcare Management, New Business Development, Contract Negotiation, Account Management, Sales, Physicians, Sales Operations, Sales Management, Healthcare Industry
Education
Towson University 1987 — 1989
BS, Occupational Therapy
Mount Aloysius College 1981 — 1983
AS OT, Occupational Therapy
Med+Pass April 2014 - Present
Dollar General September 2013 - April 2014
emids May 2012 - August 2013
datägraphy, llc. June 2011 - April 2012
Press Ganey Associates December 2010 - July 2011
Washington Publishing Company May 2010 - December 2010
Quinnian Health, Inc. August 2009 - May 2010
Asurion July 2007 - August 2009
Vanderbilt University Medical Center May 2005 - July 2007
Mapco Express May 2006 - March 2007
Skills
Business Intelligence, Microsoft Technologies, Agile Project Management, Healthcare IT, Data Warehousing, ETL, SSIS, SSAS, Scrum, OLAP, Data Modeling, Data Integration, Master Data Management, Software Project..., EMR, Data Mining, SSRS, Dashboards, Agile, EHR, Healthcare Information..., Analytics, Data Quality, Business Analysis, Dimensional Modeling, Data Governance, Analysis Services, Business Intelligence..., HL7, Health Information..., Hospitals, Clinical Information..., MDX, Data Marts, Data Warehouse..., Cubes, Data Profiling, Star Schema, OLTP, T-SQL, Data Management, Web Intelligence, Erwin, SQL Server, Data Cleansing, Data Migration, Clinical Informatics, HIT, Medical Informatics, TDD
Education
Louisiana Tech University 1988 — 1993
Communications and Mathematics
Ruston High School 1984 — 1988
1896 O'Malley House Bed and Breakfast January 2004 - Present
Press Ganey Associates January 1998 - May 2008
Skills
Event Planning, Social Media, Sales, Marketing Strategy, Microsoft Office, New Business Development, Online Advertising, Marketing Communications, Social Media Marketing, Team Building, Customer Service, Microsoft Word, Advertising, Microsoft Excel, Email Marketing, Budgets, Marketing, Public Speaking, Tourism, Event Management, Sales Management, PowerPoint
Education
LeTourneau University
BS, Business, Management, Marketing, and Related Support Services
Karin's Childcare August 2008 - Present
PHM Schools November 2012 - December 2013
Press Ganey Associates March 1992 - June 2008
Jaccar March 1991 - March 1992
Skills
Excell, Word, Timestar, Customer Service, Microsoft Excel, Healthcare, Microsoft Word, Process Improvement, Data Analysis, Human Resources, Hospitals, Access, Team Building, Leadership, Coaching, Sales, Budgets, Management, Healthcare Management, Analysis, Organizational..., Salesforce.com, Change Management, Strategic Planning, Leadership Development, Healthcare Information..., Public Speaking, Software Documentation
Education
Ivy Tech Community College 2005 — 2007
Business Management/Human Resources
Penn High School 1972 — 1976
Diploma, General/Business
Press Ganey Associates July 2014 - December 2014
SADAFCO January 2013 - July 2013
Bharat Petroleum Corporation Limited May 2011 - June 2011
Skills
R, Python, Scala, Apache Spark, Data Analysis, Tableau, SSIS, QlikView, Spotfire, Talend, Sentiment Analysis, PostgreSQL, DB2, C++, Java, HTML, Linux, Oracle, Windows, SQL, C, Microsoft Office, ASP.NET, SQL Server Management..., Programming, C++ Language, Core Java, Unix
Education
Northeastern University 2013 — 2015
Master of Science (M.S.), Information Systems
Visvesvaraya National Institute of Technology 2008 — 2012
Bachelor of Technology (BTech), Computer Science
International Indian School, Jeddah 1995 — 2008
Primary, Secondary and Higher Secondary School (CBSE), Computer Science
The South Bend Tribune March 2015 - Present
The Elkhart Truth November 2013 - March 2015
Press Ganey Associates July 2013 - November 2013
Summers Insurance Agency January 2012 - July 2013
South Bend Tribune March 2004 - July 2011
Journal and Courier March 1999 - March 2004
Kokomo Tribune March 1994 - March 1999
Oakland Press July 1993 - March 1994
Skills
Insurance, Auto insurance, Homeowners insurance, Life Insurance, Term Life Insurance, Health Insurance, Homeowners, Marketing, Workers Compensation, AP Style, Newspapers, Social Media Marketing, Storytelling, Property & Casualty..., Sales, Newsletters
Education
Michigan State University 1989 — 1993
Bachelor of arts, Journalism, minor in Economics
Penn High School 1987 — 1989
Press Ganey Associates October 2007 - Present
Press Ganey Associates April 2001 - October 2007
Memorial Hospital, South Bend, IN November 1980 - April 2001
Skills
HIPAA, Healthcare, Process Improvement, Healthcare Management, Data Analysis, Hospitals, Revenue Cycle, Healthcare Information..., Healthcare Consulting, Leadership, EHR, Software Documentation, Healthcare Industry, Physician Relations, Team Building, Cross-functional Team..., Informatics, Strategic Planning, Clinical Research, EMR, Performance Improvement, Salesforce.com, Nursing
Education
Indiana University South Bend 1985 — 2001
MPA, Health Systems Administration
Indiana University South Bend 1971 — 1976
B.S., Business
NeuManagement, LLC January 2011 - Present
The Branch April 2013 - Present
Agile Leadership Network July 2011 - April 2015
YMCA of Michiana January 2003 - December 2014
Press Ganey Associates July 2009 - December 2010
Moody's Analytics February 2008 - June 2009
Moody's KMV October 2006 - February 2008
Crowe Chizek 1996 - 2006
Skills
Agile, Scrum, Coaching, Software Project..., Agile Project Management, Communication, Conflict Resolution, Agile Methodologies, Project Management, Certified Scrum Master..., Start-ups, Business Analysis, SDLC, Cross-functional Team..., Test Driven Development, SQL, Business Process..., Management, Kanban, Software Development, Program Management, Process Improvement, Training, Entrepreneurship, Business Intelligence, Leadership, Project Portfolio..., Vendor Management
Education
Michigan State University 1992 — 1996
BS
Alcona Community High School 1988 — 1992
HealthStream January 2010 - Present
Press Ganey Associates July 2003 - January 2010
HealthSouth July 2001 - October 2002
Skills
New Business Development, Client Retention, Developing Client..., Marketing Research, Financial Management, Mentoring, Needs Analysis, Administration, Pricing Strategy, Customer Retention, Salesforce.com, HIPAA, Healthcare Management, Healthcare Consulting, Healthcare, Contract Negotiation, Healthcare Industry, Leadership, Performance Improvement, Hospitals, Executive Management, Managed Care, Strategic Planning, Process Improvement, Healthcare Information..., Managerial Finance, Leadership Development, Public Speaking, Business Development, Team Building, Cross-functional Team..., System Administration, Revenue Cycle, Account Management, Physician Relations, EHR, Strategy, EMR
Education
University of Alabama at Birmingham 1999 — 2001
MSHA/ MBA, Healthcare Administration
Louisiana State University and Agricultural and Mechanical College 1994 — 1998
BS, Kinesiology
Press Ganey February 2015 - Present
American Medical Women's Association (AMWA) October 2013 - Present
Indiana University Health June 2014 - December 2014
Citimark Management Co., Inc. January 2014 - May 2014
Milliner & Associates, LLC August 2013 - January 2014
Press Ganey Associates June 2013 - August 2013
Methodist Hospitals December 2012 - May 2013
Skills
Healthcare, Teamwork, Customer Service, PowerPoint, Microsoft Word, Microsoft Excel, Healthcare Management, Data Analysis, Human Resources, Microsoft Office, Communication Skills, Time Management, Leadership Development, Data Entry, Team Leadership, Screening Resumes, Multi-line Phone, resume calling, Healthcare Industry, Fundraising, Performance Management, Problem Analysis, Interview Preparation, Cross-functional..., Group Work, Virtual Teams, Appointment Scheduling, Cash Handling Experience, Outstanding time..., Organization, PenRad, Ultrastaff Software, Databases, Healthcare improvement, Outlook Express, DB2, Project Planning, Cross Functional Team..., Community Service, Philanthropy, service line marketing, Marketing Pediatrics, Marketing Event Planning, Project Management, Software Project..., Survey Design, Account Management, Statistical Sampling, Data Collection, CAHPS
Education
Indiana University-Purdue University at Indianapolis 2010 — 2014
Bachelor of Science (BS), Health Services Administration
CentraState Healthcare System August 2015 - Present
Press Ganey Associates August 2011 - August 2015
Skills
healthcare improvement..., coach and mentor, Organizational Change..., Patient Relations, Continuous Process..., Leadership Development, Patient Satisfaction, Presentation Skills, Healthcare Management, Coaching, Customer Service, Healthcare Consulting, Process Improvement, Leadership, Management, Performance Improvement, Change Management, Organizational..., Patient Advocacy, Staff Development, Strategic Partnerships
Education
Saint Joseph's University 2015 — 2017
Master’s Degree, Organization Development and Leadership, 4.0
New Jersey Institute of Technology 1981 — 1986
Bachelor of Science, Business Administration
University of Notre Dame March 2014 - Present
Press Ganey Associates 2007 - 2012
Data-Vision, Inc. 2003 - 2007
Fortres Grand Corporation 2000 - 2003
The Summit Group, Inc. 1997 - 1998
Skills
Software Quality..., Agile Methodologies, SDLC, Scrum, Kanban, Software Development, Test Planning, SQL, Agile & Waterfall..., Certified Scrum Master..., Process Improvement, Project Planning, Agile Project Management, ITIL Process, Requirements Gathering, Visual Studio, Microsoft SQL Server, Web Services, Testing, Web Applications, Business Analysis, TFS, Software Project..., Test Driven Development
Education
Indiana University South Bend 1991 — 1996
Bachelor's degree, Public Policy Administration and Criminal Justice
Press Ganey Associates June 2013 - Present
Press Ganey Associates April 2010 - June 2013
Press Ganey Associates, Inc. June 2000 - April 2010
Skills
Scrum, Agile Methodologies, Software Development, C#, Test Driven Development, Kanban, Agile Project Management, Extreme Programming, Team Leadership, Software Project..., Microsoft SQL Server, .NET, Requirements Analysis, T-SQL, SSRS, TFS, Ruby, SDLC, Software Quality..., Web Services, Visual Studio, ASP.NET, Leadership, Process Improvement, Management, Cross-functional Team...
Education
Indiana University South Bend 2001 — 2006
BS, Computer Science
Brookhaven High School 1989 — 1992
Press Ganey Associates September 2013 - Present
Memorial Hospital of South Bend 2008 - September 2013
Education
Indiana University South Bend
Bachelor of Business Administration (B.B.A.)
Manlius Pebble Hill School September 2015 - Present
Middlebury College September 2011 - May 2015
Press Ganey Associates June 2014 - August 2014
Altus Marketing and Management June 2013 - September 2013
Brookwood School June 2011 - February 2013
On Line Fishing Charters June 2006 - September 2012
Skills
Research, Public Speaking, Social Media, Social Networking, PowerPoint, Microsoft Excel, Spanish, Microsoft Office, Teaching, Editing, Microsoft Word, Fly Fishing
Education
Middlebury College 2011 — 2015
Undergraduate, Economics, Senior
The Governor's Academy 2008 — 2011
High School Diploma
Pingree School 2007 — 2008
Press Ganey Associates March 2013 - Present
Press Ganey Associates September 2004 - March 2014
Stage 1 Consulting January 2001 - October 2003
Skills
Customer Service, Microsoft Excel, Microsoft Office, Software Documentation, Accounting, ADP Payroll, Healthcare Information..., Invoicing, Strategic Planning
Education
Indiana University South Bend
Press Ganey Associates January 2014 - Present
DeAngelis Massage Therapy June 2011 - Present
Lowell General Hospital 2005 - January 2014
YMCA of the North Shore 2002 - 2004
Giving New England 2001 - 2003
W3C 1999 - 2001
Elizabeth Stone House 1992 - 1995
Skills
Team Building, Organizational..., Fundraising, Project Planning, Curriculum Design, Training & Development, Report Writing, Project Facilitation, Chair Massage, Deep Tissue, Individual Development, Culture Change, Writing, Deep Tissue Massage, Project Management, Relaxation, Leadership Development, Change Management, Analysis, Nonprofits, Newsletters, Public Speaking, Program Development, Event Planning, Healthcare, Community Outreach, Coaching, Wellness, Employee Training, Healing, Therapeutic Massage, Software Documentation, Workshop Facilitation, Leadership, Management, Event Management, Training, HIPAA, Healthcare Management, Hospitals, Treatment, Health Education, Teaching, Philanthropy, Nutrition, Grant Writing, Pain Management, Stress Management, Swedish, Patient Advocacy
Education
The Massage School 2010 — 2011
LMT, Massage Therapy
Lesley University 1998 — 2000
MEd, Creative Arts in Learning
University of Massachusetts Boston 1987 — 1989
B.A., English
Westwood high school
Press Ganey Associates June 2013 - August 2013
Kent State University - Office of Global Education (OGE) August 2011 - May 2013
Walgreens June 2012 - August 2012
BXN Home Health Care Services February 2012 - April 2012
Skills
Marketing, Social Media, Email Marketing, Social Media Marketing, Adobe Creative Suite, Marketing Strategy, Salesforce.com, Market Research, Email Marketing Software, Eloqua, Mass Email Marketing, Product Development, Product Marketing, Employee Benefits, Disability Insurance, Life Insurance, Voluntary Employee...
Education
Kent State University 2009 — 2013
Bachelors of Business Administration concentration in Managerial Marketing, International Business
Kent State Univeristy Geneva Campus 2011 — 2011
Minor in International Business
Press Ganey Associates April 2012 - October 2012
LifeCenter Organ Donor Network December 2005 - April 2012
Skills
Healthcare Management, HIPAA, Patient Advocacy, Public Speaking, Hospitals, Program Management, Patient Safety, Epic Systems, Leadership, EHR, ACLS, Inpatient, Revenue Cycle, BLS, Patient Education, Healthcare Information..., Nursing, Teaching, Healthcare Consulting, Critical Care, Acute Care, Quality Improvement, Clinical Research, EMR, Medical/Surgical, Training, Physician Relations, Team Building
Education
Western Governors University 2015 — 2016
Master's degree candidate, Business Administration, concentration Healthcare Management
College of Mount St. Joseph 1987 — 2005
BA, Liberal Studies, Minor Religious Studies
Notre Dame Academy 1982 — 1986
College Prep
Masimo Corporation July 2007 - Present
Solana MedSpas 2006 - 2007
Toshiba America Medical Systems 2003 - 2006
Philips Medical Systems 1999 - 2002
Press Ganey Associates 1994 - 1998
Skills
Medical Devices, Forecasting, Product Launch, Healthcare, Cross-functional Team..., Medical Imaging, Capital Equipment, Sales Operations, Sales Process, Marketing, Sales, Microsoft Office, Hospitals, Team Building, Process Improvement, Start-ups, PowerPoint, Radiology, Contract Negotiation, Expense Reports, Reporting & Analysis
Education
University of Phoenix 2008 — 2009
Associates, Communications
Long Beach City College 1989 — 1991
Press Ganey Associates November 2012 - Present
Skills
SSRS, SQL, SSIS, Databases, Microsoft SQL Server, Competitive Analysis, Data Warehousing, T-SQL, Database Design, XML, Requirements Analysis, Business Intelligence, Visio, Oracle, SharePoint, Database Administration, Software Documentation, Troubleshooting, C#, Agile Methodologies, Business Analysis, PL/SQL, ETL, SDLC, Crystal Reports, Performance Tuning, Software Development, Requirements Gathering, Integration, Visual Basic, .NET, Web Services, Quality Assurance, Project Management, Scrum, SOA, JavaScript, Data Modeling, ASP.NET, Visual Studio, Enterprise Architecture, Software Project..., IIS, Unix, VB.NET, Operating Systems, Systems Analysis, Stored Procedures, Web Applications, Security
Education
Middle Tennessee State University 2006 — 2008
MS
Nashville State Community College 2003 — 2005
AAS
Kaunas University of Technology 1997 — 2001
BS
Dainavos 1986 — 1997
High School
Press Ganey Associates October 2012 - Present
Press Ganey 2003 - October 2012
Aon Consulting 1999 - 2004
Accenture 1997 - 1999
Skills
Healthcare, Healthcare Information..., Strategic Planning, Business Development, Hospitals, Process Improvement, New Business Development, Cross-functional Team..., Consulting, Leadership, Team Building, Sales Management, Sales, Strategy, Healthcare Consulting, Budgets, Medical Devices, Selling, Public Speaking, Solution Selling, Training, Market Research, Data Analysis, Management, CRM, Forecasting, Employee Engagement, Change Management
Education
University of Miami - School of Business 2003 — 2005
MBA, Business
Mississippi State University 1993 — 1997
BA, Communication
Press Ganey March 2015 - Present
Press Ganey Associates June 2012 - February 2015
Press Ganey Associates March 2009 - June 2012
Press Ganey Associates December 2007 - March 2009
Skills
Requirements Gathering, Process Improvement, Functional..., Business Case Design, Business Workflows, Workflow Applications, Salesforce.com..., BigMachines, Microsoft CRM, Healthcare, Data Analysis, Healthcare Information..., Cross-functional Team..., Software Documentation, SharePoint, Business Analysis, Agile Methodologies, QA Engineering, Requirements Analysis, Project Management, Change Management, Databases, Business Process..., Salesforce.com
Education
Indiana University South Bend 2005 — 2007
Bachelor's of Science degree, Business Administration and Management, General
Southwestern Michigan College 2003 — 2005
Associate's degree, Business Administration and Management, General
Siemens Healthcare October 2014 - Present
Honeywell September 2011 - October 2014
Press Ganey Associates May 2006 - July 2010
American Millwork Corp. November 2004 - May 2006
Bosch Rexroth August 2000 - November 2004
O-T-D Corporation August 1998 - August 2000
Modineer Company 1996 - 1998
Capitol Hardware, Inc. 1992 - 1996
Stellite Coatings 1989 - 1992
Skills
Process Improvement, Quality Management, Six Sigma, Purchasing, Project Planning, Continuous Improvement, Cross-functional Team..., Lean Manufacturing, Management, Project Management, SAP, Manufacturing, Analysis, Leadership, Strategic Planning, Materials Management, Training, Sourcing
Education
Indiana University South Bend 1990 — 1995
MBA, Business
Indiana University South Bend 1985 — 1989
Bachelor, Mathematics
Crowe Horwath LLP August 2013 - Present
Crowe Horwath LLP October 2012 - July 2013
Indiana University South Bend July 2009 - May 2013
Press Ganey Associates June 2012 - October 2012
Press Ganey Associates May 2011 - May 2012
ELDACO sarl November 2007 - July 2008
ELDACO sarl July 2006 - October 2007
Skills
Statistics, Data Analysis, SPSS, Troubleshooting, Research, Microsoft Office, Microsoft Excel, PowerPoint, Access, Higher Education, Teaching, Software Development, Public Speaking, Microsoft SQL Server, Business Intelligence, Mathematics, VBA, Process Improvement, Problem Solving, Microsoft Word, Data Mining, Cost Management, C# 4.5, VB.NET, SQL DB2, Grant Writing, Python
Education
Indiana University South Bend 2008 — 2010
Master of Business Administration (MBA), Finance, General, 3.72
Lebanese University Faculty of Engineering II - Roumieh 2000 — 2006
MEE, Electrical & Electronics Engineering - Computer & Communications Concentration, 3.3
Specialists On Call, Inc. September 2014 - Present
HealthStream January 2011 - September 2014
Press Ganey Associates August 2009 - January 2011
Press Ganey Associates February 2007 - January 2011
First American Home Buyers Protection June 2006 - November 2006
MailSouth August 2004 - January 2006
MailSouth May 2002 - August 2004
infoUSA November 2001 - May 2002
infoUSA August 1999 - November 2001
Marketlink, Inc. June 1998 - August 1999
Skills
Healthcare, Sales Management, Consultative Selling, Selling, CRM, Hospitals, Sales, Leadership, Management, Business Development, Team Leadership, Contract Negotiation, Customer Satisfaction, Negotiation, Program Management, Analysis, Salesforce.com, Account Management, Sales Operations, Cross-functional Team..., Strategic Planning, New Business Development, Sales Process, Consulting, Team Building, Strategic Partnerships, Strategy, Solution Selling, Competitive Analysis, Cold Calling
Education
Loras College 1994 — 1997
Bachelor of Arts, Marketing
Dowling
Press Ganey Associates April 2013 - Present
Children's Hospital of Wisconsin January 2012 - March 2013
Children's Hospital of Wisconsin December 2006 - January 2012
Children's Hospital of Wisconsin 2003 - December 2006
Children's Hospital of Wisconsin 1997 - 2003
Alternative Living Services 1995 - 1997
Women's International Bowling Congress 1992 - 1994
Naval Training Center Orlando 1989 - 1992
Skills
Strategic Communications, Corporate Communications, Strategy, Leadership, Change Management, Organizational..., Healthcare, Program Management, Analysis, Process Improvement, Crisis Communications, Training, Project Management, Project Planning, Research, Management, Public Speaking, Team Leadership, Communication Training, Human Resources
Education
Marian University 2009 — 2011
MS, Organization Leadership and Quality, 4.0 GPA
University of Central Florida 1988 — 1989
BA, Journalism/Ad/PR
University of Wisconsin-Platteville 1984 — 1987
NA, Radio/TV Broadcasting
Lakeland Union High School 1980 — 1984
Franciscan Alliance, Inc. May 2015 - Present
Hannah's House February 2013 - May 2015
Press Ganey Associates September 2011 - February 2013
Northern Indiana Center for History July 2008 - September 2011
Skills
Marketing, Strategic Planning, Microsoft Word, Microsoft Excel, Event Planning, Microsoft Office, Research, Social Media, Sales&Marketing, Human Resource..., Sales Promotion, Client Development, PowerPoint, Microsoft Publisher, In-Design, Futura, Razors Edge, Salesforce.com, Concur, SuccessFactors, QuickBooks, Donor Perfect, InDesign, Customer Service, Management, Training, Leadership
Education
Indiana University South Bend 1980 — 1984
Bachelor's degree, Marketing and Management
St. Joseph High School South Bend, IN 1976 — 1980
Press Ganey Associates May 2012 - Present
M. Linney Designs April 2014 - Present
Press Ganey Associates August 2009 - May 2012
Press Ganey Associates May 2008 - August 2009
Press Ganey Associates October 2007 - May 2008
Press Ganey Associates May 2006 - October 2007
Saint Mary's College December 2004 - April 2006
General Electric Aircraft Engines July 2004 - December 2004
General Electric Aircraft Engines May 2004 - December 2004
Skills
Entrepreneurship, Lead Generation, Personal Training, Creative Direction, C-Suite Sales, Team Building, Healthcare Consulting, Customer Satisfaction, Customer Retention, Healthcare, Hospitals, Multitasker, certified group fitness..., Team Motivator, Healthcare Industry, Innovator, CRM, Salesforce.com, Microsoft Excel, PowerPoint, WebEx, Virtual Teams, Email Marketing, Webinars, Quote Preparation, Proposal Generation, Product Demonstration, certified personal..., Sales, Flexibility
Education
Indiana University South Bend 2008 — 2010
MBA
Saint Mary's College 2000 — 2004
BBA, MIS
National University of Ireland, Maynooth 2001 — 2002
Arts
Press Ganey Associates February 2013 - Present
Skills
Social Media, Flow Charts, FMEA, Quantitative Analysis, Data Analysis, Customer Relations, Customer Satisfaction, Customer Service, Customer Retention, Process Mapping, Process Improvement, PowerPoint, Visio, Service Excellence, Microsoft Office, Microsoft Project, AS400, ADT, Public Speaking, Customer Presentations, Lean Initiatives, Six Sigma, Social Media Marketing, Healthcare, Training New Employees, Cross-functional Team..., Microsoft Word, Microsoft Excel, Service Quality, Business Process Mapping, Nursing, New Hire Training, Marketing, French, Quantitative Analytics, MS Project, Lean Manufacturing, IBM iSeries, Management, Leadership, Analysis, Hospitals, Healthcare Consulting, Performance Improvement, Healthcare Information..., Patient Advocacy, HCAHPS, Conflict Resolution, Conflict Management, Mediation
Education
Pepperdine University, The George L. Graziadio School of Business and Management 2010 — 2012
MBA, Management, Business
UCLA 2006 — 2006
Arabic
University of California, Davis 2002 — 2006
B.A., International Relations
Institut d'Etudes Politiques de Grenoble 2004 — 2005
B.A., International Relations
Availity June 2014 - Present
VitalChek Network, Inc. November 2013 - May 2014
eDoc4u November 2012 - November 2013
Press Ganey Associates April 2011 - November 2012
Skills
Microsoft SQL Server, SSRS, Agile Methodologies, C#, SQL, .NET, ASP.NET MVC, ASP.NET, Scrum, JavaScript, Software Development, Software Documentation, Software Quality..., Databases, Windows, Business Intelligence, Testing, Visual Basic
Education
Trevecca Nazarene University 2012 — 2013
Bachelor's degree, Computer/Information Technology Administration and Management
Nashville State Community College 2009 — 2011
Associates Of Applied Science, Computer Information Science
Baptist East Hospital November 2014 - Present
CSL August 2013 - January 2015
Press Ganey Associates April 2010 - December 2012
Convergent Resources, Inc. January 2012 - August 2012
Education
Indiana University South Bend
Sociology
Indiana University South Bend
Sociology
IBM June 2015 - Present
Evariant June 2014 - June 2015
Gartner May 2013 - June 2014
Press Ganey Associates October 2010 - May 2013
SwiftThink and Associates 2008 - October 2010
Draeger Medical 2007 - 2008
GE Healthcare 2003 - 2007
McKesson Medication Management 2000 - 2003
Datex-Ohmeda 2000 - 2001
Laerdal Medical 1991 - 2000
Skills
Strategy, Healthcare, Leadership, Solution Selling, Healthcare Information..., Management, New Business Development, Hospitals, Contract Negotiation, Consulting, Training, Sales Process, Capital Equipment, Healthcare Consulting, Team Building, Sales, Healthcare Industry, Forecasting, Process Improvement, EMR, Account Management, Performance Improvement, Cross-functional Team..., Analytics, Healthcare Management, Coaching, Product Launch, Executive Management, EHR, HIPAA, Quality Management, Selling, Business Planning, Six Sigma, Medical Devices, Financial Analysis, Customer Satisfaction..., Business Development, Strategic Partnerships, Health Information..., Project Management, HL7, Revenue Cycle, Informatics, Salesforce.com, Business Analysis, CRM, PRM, Digital Marketing, Marketing Strategy
Education
LeTourneau University
Business Management, Business
Press Ganey Associates, Inc. January 2015 - Present
Press Ganey Associates April 2010 - Present
Nautic Global Group 2009 - 2009
Skills
Healthcare, Healthcare Management, Customer Service, Account Management, Hospitals, Process Improvement, Data Analysis, Strategic Planning, Team Building, Sales, Healthcare Information..., Leadership, Healthcare Consulting, HIPAA, Training
Education
Indiana University South Bend 2003 — 2009
Bachelor's of General Studies, Concentration in Science and Math, Science, Math, Graphic Design and Fine Arts
Press Ganey Associates December 2002 - Present
Morgan Drive Away, Inc. 1993 - 2002
Allied Signal Corp. 1976 - 1993
Skills
Process Improvement, Healthcare, Hospitals, Cross-functional Team..., HIPAA, Management, Healthcare Management, Healthcare Consulting, Data Analysis, Healthcare Information..., Customer Service, EMR, Software Documentation, EHR, Informatics, Healthcare Industry, Performance Improvement, HL7, Physician Relations, Quality Improvement, Nursing, Managed Care, Patient Safety, Patient Education, Consulting, Health Information..., Team Building
Education
Indiana University South Bend
BS, Managment/Administration; Marketing
HealthStream April 2012 - Present
HealthGrades February 2010 - April 2012
Press Ganey Associates December 2004 - January 2010
Frank Palma Associates January 2004 - December 2004
Elite Personnel April 2000 - January 2002
Century Management Systems January 1990 - July 1999
Skills
New Business Development, Customer Relations, Quality Management, Hospitals, Healthcare, Clinical, Consultative Selling, Consulting, Business Development, Customer Service, Quality Improvement, Management, Clinical Research, CRM, Selling, Leadership, Strategy, Project Management, Sales Operations, Sales, Healthcare Industry, Strategic Planning, Salesforce.com, Training, Negotiation, Budgets, Performance Management, Team Building, Coaching, Customer Satisfaction, Performance Improvement, Healthcare Information..., Marketing, Healthcare Consulting, Human Resources, Operations Management, Account Management, Sales Management, Data Analysis, Customer Retention
Education
Marywood University 1980 — 1984
BS, Dietetics
parsippany hills high school
Essilor January 2014 - Present
VisionWeb 2014 - Present
Optical Lab Software Solutions 2014 - Present
Press Ganey Associates 2012 - 2014
Maxim Healthcare Services 2011 - 2012
The Broadlane Group 2009 - 2011
Smith & Nephew 1998 - 2009
HSN 1996 - 1998
HSN Federal Credit Union 1996 - 1998
Goody's Family Clothing 1993 - 1996
Skills
Healthcare, Process Improvement, Strategic Planning, Healthcare Information..., Cross-functional Team..., Change Management, Team Building, Leadership, Vendor Management, Program Management, Project Management, Business Intelligence, Team Leadership, IT Strategy, Business Analysis, Business Process..., Executive Management, Medical Devices, Business Development, Business Strategy, Strategy, Management, Enterprise Software, Business Planning, Project Planning, CRM, New Business Development, Integration, SAP, Cloud Computing, Outsourcing, Management Consulting, Consulting, Start-ups, IT Management, Contract Negotiation, Competitive Analysis, Analysis, ERP, Business Process, Operations Management, Project Portfolio..., Product Management, Product Development, Mergers & Acquisitions, Information Technology, SDLC, SaaS, Salesforce.com, Strategic Partnerships
Education
Northwest Missouri State University 1983 — 1985
B.S., Math, Computer Science, Business
Nora Springs Rock Falls
Press Ganey Associates February 2013 - Present
Loyola University Medical Center October 2006 - February 2013
Sts Mary and Elizabeth Medical Center October 2001 - November 2006
Fellows Staffing August 2000 - October 2001
Hyatt Hotels April 1988 - July 2000
Education
Olivet Nazarene University
MBA
Loyola University Chicago 1988 — 1992
BA, English, minor Philosophy
Press Ganey Associates July 2014 - Present
Press Ganey Associates June 2011 - July 2014
Press Ganey Associates April 2011 - June 2011
Fortres Grand Corporation January 1998 - March 2011
Skills
C#, Python, C++, JavaScript, Ruby, TDD, Agile, .NET, Software Development, Agile Methodologies, Visual Studio, OOP, Git, Object Oriented Design, XML, SOA, Programming, Scrum, Agile Testing, SQL, Team Management, Agile Application..., Management, Test Driven Development, Agile Project Management, TFS, ASP.NET MVC, LINQ, Microsoft SQL Server
Education
Indiana University South Bend 2002 — 2009
MS, Applied Mathematics and Computer Science
Purdue University 1994 — 1997
BS, EET
Press Ganey Associates March 2010 - Present
MedAssets August 2008 - March 2010
Monmouth Medical Center an Affiliate of Barnabas Health System January 2006 - August 2008
Skills
Process Improvement, Healthcare Consulting, Healthcare Management, Hospitals, Healthcare, Data Analysis, Healthcare Information..., Quality Improvement, Nursing, Leadership Development
Education
University of Hartford 1997 — 1999
M.A., Experimental Psychology/ Health
Monmouth University 1992 — 1996
B.A., Psychology
ActioNet, Inc. December 2014 - Present
Press Ganey Associates May 2014 - December 2014
General Dynamics Information Technology, Health and Civilian Solutions Division March 2010 - March 2014
CSC Consulting December 2009 - March 2010
Farmers Insurance December 2004 - June 2009
Farmers Insurance January 2000 - December 2004
Farmers Insurance 1998 - 2000
Zurich Personal insurance 1993 - 1999
Skills
Mainframe, Visio, Project Management, Analysis, Business Process, Help Desk Support, Leadership, Lotus Notes, Insurance, SDLC, Software Project..., PMP, SharePoint, Business Analysis, Program Management, Software Documentation, Testing, Management
Education
University of Baltimore 1990 — 1992
BA, English/Literature, 4.0
Marlboro College 1986 — 1988
English Literature of the Great War
SolarCity Corporation July 2015 - Present
Press Ganey Associates 2013 - October 2014
Press Ganey Associates 2012 - 2013
Press Ganey Associates 1995 - 2010
Skills
Account Management, Healthcare, Strategic Planning, Hospitals, New Business Development, Process Improvement, Selling, Healthcare Consulting, Business Development, Healthcare Management, CRM, Strategy, Contract Negotiation, Competitive Analysis, Salesforce.com, Sales, Leadership, Cross-functional Team..., Team Building, Product Launch, Training, Marketing, Sales Operations, Public Speaking, Marketing Strategy, Healthcare Information..., Customer Service, Coaching, Data Analysis, Management, Sales Management
Education
Indiana University South Bend
BS, Business
Press Ganey Associates May 2013 - Present
Wolters Kluwer September 1999 - May 2013
Wolters Kluwer Law and Business 1999 - May 2013
CCH 1999 - 2006
Wayne Finger Lakes BOCES June 1995 - September 1999
Newark Wayne Community Hospital June 1990 - June 1995
Skills
Sales, New Business Development, Lead Generation, Account Management, SaaS, Solution Selling, Publishing, Product Management, Business Development, Marketing Strategy, Direct Sales, Training, Strategy, Leadership, Sales Operations, Marketing Communications, Coaching, Sales Presentations, Cross-functional Team..., Team Building, Product Launch, Customer Experience, Strategic Planning, Business Intelligence, Key Account Management, Management, Program Management, Talent Management, CRM
Education
Nazareth College of Rochester 1991 — 1993
Education
State University of New York College at Geneseo 1985 — 1989
Bachelor of Arts, Communications
Midlakes High School 1982 — 1985
North Central Indiana YWCA January 2014 - Present
Press Ganey Associates July 2006 - May 2013
Hot Topic October 2005 - June 2006
Gustafson Lighting October 2001 - June 2005
Skills
Typing, Team Leadership, Social Media, Customer Service, Sales, Inventory Management, Microsoft Office, Merchandising, Retail, Customer Satisfaction, PowerPoint, Microsoft Excel, Microsoft Word, Marketing, Public Relations, Public Speaking, Merchandise Development, Audio Engineering, Video Editing, Video Production, Data Entry, Creative Writing, Logic Pro, Detailed Organization, Social Media Marketing, Digital Marketing, Digital Media, Marketing Strategy, Music Production, Mac OS X, Highly motivated..., Loyal, Facebook, Advertising, Social Networking, Event Planning, Online Marketing, Blogging, Event Management, Marketing Communications, Publicity, Press Releases, Online Advertising, Brand Development, Media Relations, Tumblr, Digital Strategy, Photoshop, Sound, Multimedia
Education
Indiana University South Bend 2013 — 2015
Bachelor's degree, Human Resources Management and Services
Indiana University South Bend 2001 — 2006
Bachelors, Communications, Electronic Media, Speech Comm.
James Whitcomb Riley High School 1997 — 2001
H.S. Diploma, General Studies
Pinnacle, an Advanced Imaging Solutions Company August 2014 - Present
AgileThought December 2011 - August 2014
FrequentZ October 2011 - January 2012
Press Ganey Associates November 2007 - October 2011
Press Ganey Associates October 2001 - October 2007
Skills
Agile Methodologies, .NET, Test Driven Development, Web Development, JavaScript, Microsoft SQL Server, Scrum, Software Development, C#, CSS, TFS, SQL, ASP.NET MVC, ASP.NET, HTML 5, Web Services, Visual Studio, XML, Software Engineering, SDLC, OOP, Software Project..., Databases, LINQ, T-SQL, AJAX, Ruby, TDD, Business Analysis, DB2, IIS, Agile Project Management, Web Applications, jQuery, Git, SOA, SSRS, User Experience, Windows Azure, EDI, WCF, Entity Framework, CSS3, HTML5, Doing More with Less, IOT, Raspberry Pi, SharePoint, Management, Consulting
Education
Indiana University South Bend 2003 — 2011
BS, Computer Science
Purdue University 1997 — 1999
Computer Science
Saint Mary's College - Notre Dame, IN August 2015 - Present
New Prairie High School December 2013 - Present
Press Ganey Associates March 2007 - December 2013
Wells Fargo June 2004 - February 2007
Marriott International June 2002 - June 2004
SpringHill Suites by Marriott June 2001 - June 2002
Sodexho Campus Dining Services August 2000 - June 2001
Skills
Leadership, Process Improvement, Customer Service, Customer Satisfaction, Cross-functional Team..., Troubleshooting, Management, Process Efficiency, Communication, Event Planning, People-oriented, Public Speaking
Education
Indiana Wesleyan University 2015 — 2016
Master of Human Resource Managment, Human Resources Management and Services
Purdue University 1998 — 2000
Bachelor of Applied Science (B.A.Sc.), Hotel, Motel, and Restaurant Management
Vincennes University 1996 — 1998
Associate of Science (A.S.), Hotel/Motel Administration/Management
Sierra-Cedar June 2013 - Present
IUPUI July 2012 - June 2013
EmployIndy January 2012 - April 2012
City of Indianapolis August 2011 - December 2011
Press Ganey Associates March 2010 - April 2011
Republic Services Inc May 2009 - August 2009
University of Notre Dame September 2006 - April 2009
U. of Notre Dame August 2008 - December 2008
Intel June 2008 - August 2008
Skills
Data Analysis, Training, Program Management, Recruiting, Human Resources, Public Speaking, Community Outreach, Research, Fundraising, Customer Service, Employee Training, Management, Strategic Planning, Interviews, Project Management, Leadership, Social Media, Public Relations, Grant Writing, Market Research, Media Relations, Statistics, Project Planning, Program Development, Higher Education, Policy Analysis, PowerPoint, Program Evaluation, CRM, Microsoft Excel, Cross-functional Team..., Marketing, Analysis, Policy, SPSS, Government, Public Policy, Sourcing, Nonprofits, Team Building, Leadership Development, Workday, ERP Software, SaaS, Business Process...
Education
Indiana University-Purdue University at Indianapolis 2011 — 2013
Masters, Public Affairs
University of Notre Dame 2005 — 2009
Bachelor of Arts, Psychology and Political Science
Press Ganey Associates 2001 - 2012
Education
Lone Star College-CyFair 2015 — 2015
Personal Training
Availity June 2014 - Present
RevPoint Healthcare Technologies, Inc. May 2013 - July 2014
edo Interactive March 2013 - July 2013
change:healthcare, inc February 2013 - February 2013
Press Ganey Associates April 2011 - 2013
Skills
T-SQL, SSIS, SSRS, C#, Software Quality..., Databases, .NET, Microsoft SQL Server, Healthcare Information..., HIPAA, Business Analysis, Test Automation, Scrum, MySQL, Agile Methodologies, Hadoop, Pentaho Data Integration, Pentaho Business..., Agile Testing, 3M Grouper Software, Hive, Big Data, Web Applications, ETL, Mirth, HL7, JavaScript, Selenium, Testing, SQL, Business Intelligence, Integration, Database Design
Education
Nashville State Community College
Associate of Applied Science, Computer Information Science
Press Ganey Associates June 2003 - December 2012
Deluxe Date Systems December 1989 - December 1994
Skills
HIPAA, Team Building, Training, Microsoft Office, Medicare, Microsoft Excel, Healthcare, Hospitals, Consulting, Management, New Business Development, Account Management, Quality Improvement, Business Analysis, Analysis, Nonprofits, Business Development, Strategy, Program Development, Process Improvement
Education
Loretto Heights University 1969 — 1972
BA, Liberal Arts
mSIGNIA March 2015 - Present
Change Healthcare, inc January 2013 - March 2015
Press Ganey Associates January 2010 - December 2012
Data Advantage, LLC June 2008 - January 2010
SSR November 2005 - June 2008
Dell July 2002 - September 2005
Skills
Microsoft SQL Server, Testing, Troubleshooting, Agile Methodologies, Software Documentation, Scrum, Quality Assurance, Process Improvement, Test Automation, Healthcare Information..., Active Directory, Software Quality..., SQL, Training, Healthcare, Project Management, HIPAA, Web Applications, Technical Support, Windows, Microsoft Office, Program Management, XML, Visio, Databases, SDLC, MySQL, Leadership, Disaster Recovery, Data Warehousing, Computer Hardware, SharePoint, Test Planning, A+ Certified, CompTIA A+ Certification, ITIL, Regression Testing, Requirements Gathering, Cassandra, MongoDB
Education
Middle Tennessee State University
Bachelor of Science (BS), Liberal Arts and Sciences/Liberal Studies
University of California, San Diego July 2014 - Present
Veterans Medical Research Foundation February 2014 - July 2014
Northwestern University, Feinberg School of Medicine - Office for Regulatory Affairs October 2013 - February 2014
Press Ganey Associates July 2012 - June 2013
Murer Consultants, Inc October 2011 - June 2012
Rehabilitation Institute of Chicago August 2011 - October 2011
UC San Diego September 2007 - June 2010
Hoyah Language Academy May 2007 - September 2007
UCLA October 2004 - May 2007
Skills
Healthcare, Legal Research, Legal Writing, Microsoft Office, Research, PowerPoint, HIPAA, Healthcare Management, Public Health, Hospitals, Health Law, Patient Safety, Medicaid, Healthcare Information..., Grants, Healthcare Consulting, Lexis, Analysis, Community Outreach, Westlaw, Mediation, Nonprofits, Health Policy
Education
Loyola University Chicago School of Law 2010 — 2013
Juris Doctor, Health Law
University of California, Los Angeles 2001 — 2006
Bachelor of Arts, Political Science; International Political Economy
Press Ganey Associates August 2012 - Present
The Gallup Organization December 2007 - February 2011
National Research Corporation December 2004 - September 2007
Talent Plus July 2001 - December 2004
Skills
Organizational..., Performance Measurement, HR Consulting, Data Analysis, Training, SPSS, Human Resources, Employee Engagement, Qualitative Research, Quantitative Research, HCAHPS, Management Consulting, Survey Research, Market Research, Customer Satisfaction, Talent Management, Executive Coaching, Survey Design
Education
Nebraska Wesleyan University
B.S.
University of Nebraska-Lincoln
M.S.
Press Ganey August 2014 - Present
Press Ganey Associates June 2014 - August 2014
Carlson Restaurants / TGI Fridays March 2007 - July 2014
Rehabilitation Institute of Chicago January 2010 - August 2011
Skills
Social Media Marketing, Event Planning, Social Media, Customer Service, Critical Thinking, Spanish, Direct Marketing, Time Management, Market Research, Marketing Strategy, Team Leadership, Marketing, Data Analysis, Strategic Planning
Education
Loyola University Chicago
Bachelor of Business Administration (BBA), Marketing
Press Ganey Associates May 2012 - Present
Food Bank of Northern Indiana June 2006 - February 2011
Skills
Microsoft Office, Strategic Planning, Employee Relations, Team Building, Leadership, Coaching, Public Speaking, Strategy, Healthcare, Marketing, Organizational..., Customer Service, Fundraising, Non-profits, Leadership Development, Public Relations, PowerPoint, Marketing Strategy, Community Outreach, Higher Education, New Business Development, Program Development, Nonprofits, Grant Writing, Event Planning, Training, Management
Education
Indiana University South Bend 1988 — 2000
Master of Public Administration (MPA), Non-Profit/Public/Organizational Management
Press Ganey Associates March 2011 - Present
Quality Indicator Project April 1998 - February 2011
Westaff June 1996 - March 1998
Skills
Marketing Communications, Integrated Marketing, Internal Communications, Strategic Communications, Corporate Communications, Content Management, Media Relations, Newsletters, Corporate Branding, Email Marketing, Public Relations, Digital Marketing, Brand Development, Direct Marketing, Brand Management
Education
Loyola College in Maryland 1997 — 2000
Master of Business Administration (MBA), Concentration in Marketing
MaryWashington University 1992 — 1996
Bachelor of Science (B.S.), Business/Marketing
Press Ganey Associates August 2010 - Present
Lakeland Regional Health System June 2008 - August 2010
1st Source Bank August 2005 - June 2008
Education
Siena Heights University 2003 — 2005
Bachelor's degree, Accounting
Lake Michigan College 2001 — 2003
Associate of Science (AS), Accounting and Business/Management
Press Ganey Associates March 2007 - Present
Press Ganey Associates April 2000 - March 2007
Press Ganey Associates January 1999 - April 2000
Edison and Associates Real Estate Appraisals January 1999 - January 2000
Computer Task Group IBM Business Partner October 1991 - January 1995
Skills
Healthcare, Hospitals, Microsoft Office, Customer Service, Word, Excel, Attention To Detail, Internal Communications, Internet, Administrative Support, Problem Solving, SPSS, Teleform..., Vtrain/SQL, Teamwork, SharePoint
Education
Indiana University South Bend 1995 — 1997
Bachelor of General Studies, Health Services Administration
Hillsborough Community College 1992 — 1994
Pre-requisite courses
Southwestern Michigan College 1988 — 1990
Registered Nursing/Registered Nurse
Press Ganey Associates March 2008 - Present
Press Ganey Associates June 2005 - March 2008
Our Lady of Hungary Catholic School August 1999 - February 2005
Skills
eLearning, Training & Development, New Hire Orientation, SharePoint, Job Aids, Onboarding, Process Improvement, Process Development, Performance Management, Learning Management, New Hire Orientations, Employee Training, E-Learning, Process Simulation, Training, Instructional Design, Talent Management, Organizational..., Needs Analysis, Leadership Development, Technical Writing, Organizational..., Performance Improvement, Workshop Facilitation, Technical Training, Blended Learning, Software Documentation, Staff Development, Learning Management..., Consulting, Employee Engagement, Training Delivery, Content Development, Organizational Learning
Education
Indiana University South Bend 2001 — 2004
MS, Elementary Education
Saint Mary's College 1995 — 1998
BA, Elementary Education
The Everett Clinic November 2014 - Present
The Everett Clinic July 1992 - Present
The Everett Clinic July 1992 - Present
Press Ganey Associates 1992 - 2014
Mayo Clinic July 1989 - July 1992
Wards Cove, Alyeska Seafoods, Alaska Boat Company June 1980 - August 1986
Skills
Clinical, Healthcare, Public Speaking, Quality Management, Internal Medicine, Microsoft Office, Pediatrics, Adolescents, Hospitals, Clinical Research, Family Medicine, Board Certified, Healthcare Management, EMR, Urgent Care, Surgery, Sports Medicine, Patient Safety, Emergency Medicine, Quality Improvement, ACLS, Treatment, EHR, Medicine, Epic Systems, Recruiting
Education
Western University of Health Sciences 1985 — 1989
D.O., Family Medicine
Montana State University-Bozeman 1979 — 1983
BS, Biological and Biomedical Sciences
Synergy Broadband March 2015 - Present
Biomet July 2014 - July 2015
Press Ganey Associates September 2011 - July 2014
Corporate Services Inc November 2007 - September 2011
GramTel USA (now CBTS August 2005 - November 2007
1st Source Bank February 2005 - August 2005
Intellys Inc for Meijer Inc October 2004 - December 2004
Skills
Network Hardware, Active Directory, VMware ESX, Servers, DNS, VMware, Virtualization, Disaster Recovery, Network Administration, ASA, Cisco Switches, CCNA, Cisco UCS, Cisco Technologies, Switches, Data Center, Routers, SAN, Cisco Wireless, Cisco Nexus, VMware Infrastructure, Network Design, Troubleshooting, Network Engineering, vSphere, VMware vSphere
Education
Ivy Tech 2003 — 2003
Associates, Information Systems Mangement
Ivy Tech Community College 2002 — 2003
Associate's degree, Management Information Systems, General
Press Ganey Associates July 2014 - December 2014
Press Ganey Associates January 2014 - May 2014
Northwestern Memorial Hospital July 2012 - April 2013
Soma May 2010 - December 2012
Skills
Customer Service, Customer Satisfaction, Teamwork, Team Management, Team Building, Public Speaking, Social Networking, Social Media Marketing, Event Planning, Event Management, Microsoft Word, PowerPoint, Prezi, Microsoft Office, Google Docs, Microsoft Excel, Time Management
Education
Loyola University of Chicago 2010 — 2014
Health Care Administration/Management
Hinsdale South High School 2006 — 2010
High School Diploma
Press Ganey Associates July 2013 - Present
Roselle Park District May 2008 - August 2013
Press Ganey Associates September 2012 - July 2013
Loyola University Chicago August 2011 - May 2013
Loyola University Chicago Emergency Medical Services January 2010 - May 2013
Loyola University Chicago August 2010 - May 2011
Loyola University Chicago May 2010 - May 2011
Skills
Leadership, Training, Emergency Management, Public Speaking, Healthcare, Program Management, EMS, Time Management, Policy, Incident Command, Microsoft Excel, Management, Conflict Mediation, Employee Training, Ethics, Supervisory Skills, Teaching, Management Skills, Great Motivator, Team Leadership, Program Development, Incident Command..., Curriculum Development, Presentation Development, Licensing, Conflict Resolution, Cpr Certified, Team Motivation, Licensed EMT-B, Training & Development, Sales Enablement, Salesforce.com...
Education
Loyola University of Chicago 2010 — 2013
Bachelors, Health Systems Management
Lake Park 2005 — 2009
Center for Domestic Preparedness
Emergency Management
Press Ganey Associates July 2010 - Present
Truman Medical Centers January 2007 - July 2010
Skills
Healthcare Information..., Healthcare Management, Healthcare, Hospitals, Healthcare Consulting, HIPAA, Performance Improvement, Process Improvement, Physician Relations, Nursing, Leadership, Data Analysis, Quality Improvement, Strategic Planning, Healthcare Industry, Team Building, Customer Service
Education
University of Missouri-Kansas City 2008 — 2010
Master of Public Administration (MPA), Health/Health Care Administration/Management
Murray State University 2001 — 2004
Bachelor of Arts (BA), English Literature
Press Ganey Associates August 2010 - Present
Lakeland Hospital June 2008 - August 2010
1st Source Bank January 2005 - June 2008
Education
Siena Heights University 2003 — 2005
Bachelor's Degree, Accounting and Finance
Lake Michigan College 2001 — 2003
Associate's Degree, Applied Business- Accounting
Press Ganey Associates June 2014 - Present
Heidrick & Struggles October 2007 - May 2014
STA Group, LLC January 2006 - October 2007
JP Morgan Chase September 2001 - December 2005
Verizon Wireless March 2000 - May 2001
Ameritech June 1999 - February 2000
Skills
Program Management, Vendor Management, Business Analysis, Strategy, Project Management, Management Consulting, IT Strategy, Salesforce.com, Process Improvement, Management, Cross-functional Team..., Department Budgeting, CRM, Strategic Planning, Leadership, Cloud Computing, Requirements Analysis, Strategic Leadership, Mentoring, Business Process..., Consulting, Agile Methodologies, Product Management
Education
The University of Chicago 2010 — 2010
Booth School of Business
Keller Graduate School of Management of DeVry University 1999 — 2001
M.B.A.
University of Illinois at Chicago 1995 — 1999
B.S.
Press Ganey Associates October 2009 - Present
WebMD March 2005 - October 2009
HealthShare Technology October 1992 - March 2005
Skills
Strategic Partnerships, Product Management, Healthcare Information..., Strategic Planning, Analytics, Start-ups, Cross-functional Team..., Strategy, SaaS, Program Management, Product Marketing, Product Launch, Enterprise Software, Business Development, Business Intelligence, Process Improvement, Business Strategy, Business Analysis, Executive Management, Leadership, CRM, Competitive Analysis, Salesforce.com
Education
Massachusetts Institute of Technology - Sloan School of Management 1982 — 1984
Master of Business Administration (MBA), Finance and Strategy
Trinity College-Hartford 1980 — 1983
MA, Economics
Middlebury College 1974 — 1978
BA, Mathematics, Economics
Press Ganey Associates 2006 - Present
Patriot Homes 2002 - 2006
Owens Corning 2001 - 2002
Skills
Disaster Recovery, VMware, Data Center, Virtualization, Storage Area Networks, Active Directory, VMware ESX, Cisco Technologies, Storage, System Administration, Windows, Network Architecture, Windows Server, VMware Infrastructure, SAN, NetApp, Enterprise Architecture, High Availability, Microsoft Exchange, Network Security, Servers, Cloud Computing, IT Management, Microsoft Technologies, IT Strategy, EMC Storage, EMC SAN Administration
Education
Indiana University South Bend 1999 — 2001
NetWorks Group November 2014 - May 2015
Press Ganey Associates October 2012 - November 2014
Press Ganey Associates December 2004 - October 2012
Skills
Process Improvement, Software Documentation, Data Analysis, SharePoint, Account Management, Customer Service, Salesforce.com, Active Directory, Project Management, Troubleshooting, VBScript, SQL, Access, Network Administration, DHCP/DNS Management, VMware Infrastructure, Microsoft Exchange, IT Operations, ITIL
Education
Indiana University South Bend 2008 — 2013
Bachelor's in Business and Economics, Marketing
Indiana University South Bend 2000 — 2008
Associates, Business
Heart to Heart Hospice of Northern Indiana January 2015 - Present
Harbor Light Hospice May 2010 - December 2014
Brentwood Assisted Living Emeritus Corporation September 2007 - June 2010
Press Ganey Associates 2001 - December 2006
St. Joseph Hospital, Mishawaka December 1999 - April 2001
Skills
Dementia Training, Emotional Intelligence, Relationship Marketing, Customer Satisfaction, Sales, Leadership Development, Nonprofits, Event Planning, Marketing, Healthcare Management, Home Care, Public Relations, Strategic Planning, Elder Care, Healthcare, Leadership, Compassion, Program Management, Coaching, Community Development, Hospitals, Team Building, Medicare, Customer Service, Training, New Business Development, Community Outreach, Public Speaking, HIPAA, Physician Relations, Medicaid
Education
Indiana University South Bend 1972 — 1974
B.A., sociology
Purdue University 1969 — 1972
sociology
Press Ganey Associates December 2012 - Present
Press Ganey Associates 2010 - 2012
Press Ganey Associates 2008 - 2010
Midwest Energy Cooperative 2005 - 2008
Skills
Process Improvement, Public Speaking, Presentation Development, Project Management, Change Management, Customer Experience, Business Development, Healthcare, Written & Verbal..., Presenter, Strategic Planning, Customer Service, Data Analysis, Public Relations, Interpersonal..., Team Building, Hospitals, Healthcare Consulting, Coaching, Consulting, Performance Improvement, Leadership, Management, Program Management, Healthcare Information..., Cross-functional Team..., Healthcare Management, Training, Analysis, HIPAA
Education
University of Illinois at Urbana-Champaign 2014 — 2016
Master of Science (MS), Health Care Communications
Michigan State University 1999 — 2002
Bachelor of Arts (B.A.), Communication
Press Ganey Associates October 2007 - Present
Education
Indiana University South Bend 2001 — 2004
AS, Business
Press Ganey Associates January 2013 - Present
Morehead Associates February 2010 - December 2012
Lash Group September 2009 - February 2010
Xpient Solutions May 2009 - November 2009
Software Done Right, Inc. August 2008 - February 2009
Open Finance 2008 - 2009
Critical Point Group May 2007 - March 2008
The Vanguard Group May 2005 - April 2007
Skills
ASP.NET, Microsoft SQL Server, WPF, JavaScript, WCF, C#, Silverlight, Java, PHP, VBScript, Visual Basic, Integration, VB.NET, Agile Methodologies
Education
North Carolina State University 2001 — 2005
CS, Computer Programming
Press Ganey Associates February 2006 - Present
Baker & Daniels 2004 - 2006
Skills
Marketing Communications, Strategic Planning, Healthcare, Public Speaking, Non-profits, Organization, Customer Service, Process Improvement, Microsoft Office, Marketing Strategy, Account Management, Advertising, Budgets, Business Development, Corporate Events, Cross-functional Team..., Data Analysis, Event Management, Event Planning, Fundraising, Healthcare Information..., Healthcare Management, Hospitals, Leadership, Leadership Development, Management, Marketing, Microsoft Excel, New Business Development, Nonprofits, PowerPoint, Public Relations, Sales, Salesforce.com, Team Building, Team Leadership, Training
Education
Indiana University South Bend
Lee, Groves & Zalas September 2011 - Present
Close To My Heart April 2007 - May 2010
Press Ganey Associates April 2002 - July 2009
TM Athletics 1991 - 2000
Skills
Leadership, Microsoft Word, Time Management, Scrapbooking, Administrative..., Microsoft Excel, Customer Service, Public Speaking, PowerPoint, Spreadsheets, Training, Office Management, Event Planning, Data Entry, Microsoft Office, Administrative..., Software Documentation, Fundraising, Strategic Planning, Team Building, Process Improvement
Education
Ivy Tech Community College 2005 — 2007
KDM Consulting May 2012 - August 2012
Press Ganey Associates July 2005 - April 2012
Productivity Management Inc 2004 - 2004
Sportmart 1989 - 1998
Skills
Agile Methodologies, Scrum, Program Management, Agile Project Management, SDLC, SQL, Change Management, Software Project..., PMP, Software Documentation, Business Analysis, Requirements Analysis, Project Management, Project Portfolio..., Windows, SharePoint, PMO
Education
Northeastern Illinois University
BS of Science, Finance
Thornridge High School
Press Ganey Associates March 2014 - Present
Solix Inc. April 2013 - March 2014
Business Edge Services & Technologies January 2013 - April 2013
Alere July 1999 - December 2012
FourSite Systems Inc November 2004 - January 2006
LCS Industries Inc 1998 - 2000
ISO August 1998 - June 1999
Transcendent Technologies, LLC March 1996 - August 1998
Skills
SQL, HTML 5, JavaScript, jQuery, jQuery UI, .NET, Visual C#, AJAX
Education
Chubb Institute of Technology 1997 — 1998
Information Technology
Montclair State University 1983 — 1986
Nationwide Childrens Hospital October 2013 - Present
Nationwide Childrens Hospital November 2011 - December 2013
Nationwide Childrens Hospital January 2010 - November 2011
Nationwide Childrens Hospital August 2008 - January 2010
Nationwide Childrens Hospital July 2007 - August 2008
Press Ganey Associates May 2006 - September 2006
Prevea Health November 2001 - October 2003
Modine Manufacturing Company July 1999 - October 2001
Modine Manufacturing Company May 1997 - July 1999
Skills
Healthcare Management, Hospitals, Process Improvement, Healthcare Information..., Healthcare, Data Analysis, Strategic Planning, Change Management, Microsoft Office, Cross-functional Team..., Six Sigma, Team Facilitation, Project Management, Management, Strategy
Education
University of Notre Dame - Mendoza College of Business 2005 — 2007
MBA
Michigan Technological University 1992 — 1996
BSME, Mechanical Engineering
Press Ganey Associates January 2010 - June 2013
Skills
Retail, Nonprofits, Fundraising, Event Planning, Healthcare, Grant Writing, Public Speaking, Community Outreach, Leadership, Hospitals, Volunteer Management, Data Analysis, HIPAA, Grants, Customer Service, Research, Program Development, Social Media, Microsoft Office, Healthcare Management, Philanthropy
Education
Indiana University South Bend 1976 — 1980
Business/Commerce, General
Mishawaka High School 1971 — 1974
Self Employed September 2013 - Present
The Ciszczon Family July 2009 - Present
Press Ganey Associates December 2007 - July 2009
Press Ganey Associates April 2002 - December 2007
Memorial Hospital of South Bend May 1998 - February 2002
Skills
EHR, EMR, HIPAA, Healthcare, Healthcare Consulting, Healthcare Information..., Healthcare Management, Hospitals, Patient Safety, Performance Improvement, Public Health, Clinical Research, Physician Relations, Healthcare Industry, Informatics
Education
Iowa State University 1994 — 1998
BS, Dietetics
Strategic Management Decisions June 2015 - Present
Press Ganey Associates January 2013 - June 2015
Morehead Associates October 2009 - January 2013
Press Ganey Associates July 2007 - June 2009
Skills
Leadership, Organizational..., Strategic Planning, Strategy, Change Management, Coaching, Marketing Strategy, Process Improvement, Sales, Education, Cross-functional Team..., Salesforce.com, Employee Engagement, Hospitals, Management Consulting, Program Management, Healthcare
Education
Lycoming College 1988 — 1992
BA, English
Press Ganey Associates November 2011 - Present
Bosch November 2005 - October 2011
Honeywell September 1987 - November 2005
Skills
SAP Netweaver, SAP R/3, Oracle Administration, DB2, Database Administration, Microsoft SQL Server, Databases, SQL, Agile Methodologies, Process Improvement, Business Intelligence, Business Analysis
Education
Indiana University-Purdue University at Indianapolis 1982 — 1984
Northwestern University 1977 — 1981
Brentwood at Niles, Emeritus Senior Living September 2007 - Present
Press Ganey Associates April 2001 - September 2006
Saint Joseph Regional Medical Center December 1999 - April 2001
Education
Indiana University South Bend
B.A., sociology and psychology
Press Ganey December 2014 - Present
Press Ganey Associates October 2013 - December 2014
Press Ganey Associates August 2012 - October 2013
Press Ganey Associates March 2010 - August 2012
Press Ganey Associates March 2008 - May 2010
Edward Jones March 2007 - March 2008
Penske Truck Leasing November 2004 - March 2007
Penske Truck Leasing November 2000 - November 2004
Skills
Process Improvement, Strategic Planning, Healthcare, Customer Service, Healthcare Information..., Cross-functional Team..., Change Management, Business Analysis, Project Management, Account Management, Data Analysis, Microsoft Excel, Leadership, Financial Analysis, Customer Satisfaction, Team Leadership, Business Development, Management, Quality Assurance, Software Documentation, Six Sigma, Competitive Analysis, Integration
Education
Indiana University South Bend 2000 — 2004
Bachelor of Sciences, Finance
Press Ganey Associates January 2012 - Present
New Directions Behavioral Health November 2009 - December 2011
Snowmass Institute January 2001 - October 2009
Salina Regional Health Center (SRHC) February 2007 - September 2009
Salina Regional Health Center May 2005 - February 2007
New Directions Behavioral Health January 1996 - January 1997
New Directions Behavioral Health January 1995 - January 1996
Saint Luke's Hospital (SLH) January 1988 - January 1995
Blue Springs Dialysis Center January 1983 - January 1988
Skills
Healthcare, Hospitals, Process Improvement, Leadership, Managed Care, Training, Strategic Planning, Program Development, Coaching, Public Speaking, Clinical Research, Medicaid, Behavioral Health, Management, Performance Improvement, Staff Development, Healthcare Management
Education
University of Kansas 1981 — 1983
Master, Social Work
Northwest Missouri State University 1975 — 1978
Bachelor of Science, Sociology
Press Ganey Associates December 2012 - Present
Press Ganey Associates October 2003 - December 2012
LSU Health Sciences Center 2000 - 2003
LSU Health Sciences Center 1998 - 2000
Skills
Agile Methodologies, Product Management, Data Analysis and..., Software Documentation, Process Improvement, Performance Improvement, Healthcare, Healthcare Consulting, Healthcare Management, Hospitals, Quality Improvement, HIPAA, Patient Safety, Informatics, Data Analysis, Social Statistics, Decision Support, Clinical Research, EHR, EMR, Leadership, Policy, Physician Relations, Revenue Cycle, Public Health, Research, Healthcare Industry, Cross-functional Team...
Education
Ivy Tech Community College 2011 — 2014
Associate of Science (AS), Nanotechnology, 4.0
University of New Orleans 2000 — 2002
MS, Health Care Management
Indiana University South Bend 1996 — 1998
BA, Sociology
Holy Cross 1989 — 1991
Associate, Liberal Arts
Ivy Tech Community College
Nanotechnology
Press Ganey Associates May 2014 - Present
Loyola University Chicago August 2011 - May 2014
Levy Home Entertainment September 2008 - August 2011
Levy Home Entertainment April 2001 - September 2008
Levy Home Entertainment September 2000 - April 2001
Skills
Visio, Business Intelligence, Data Analysis, SQL, Project Management, Requirements Gathering, Business Analysis, Access, Project Planning, Process Improvement, Lotus Notes, Analysis, Microsoft Office, Troubleshooting, Databases, PowerPoint, Microsoft Word, Management, Training, Microsoft Excel, Outlook, Software Documentation, Retail, SharePoint, Forecasting, Budgets, Change Management, Cross-functional Team..., HTML, Inventory Management, Leadership, MS Project, Microsoft SQL Server, Operations Management, Program Management, Quality Assurance, SDLC, Team Building, Team Leadership, Technical Support, Testing, Vendor Management, Windows, Sales, System Administration, Integration, Strategic Planning, CRM, Business Process, Data Warehousing
Education
Keller Graduate School of Management of DeVry University 2005 — 2007
MISM, Information Security
DeVry University - Illinois 2000 — 2003
Bachelor, CIS
Quigley North 1988 — 1992
Santa Maria Addolorata
Neighborhood Health Plan April 2013 - Present
Press Ganey Associates February 2011 - April 2013
Commonwealth of Massachusetts June 2007 - May 2010
Skills
Microsoft Excel, Arena Simulation..., Visual Basic, SQL, SAS, PowerPoint, 4D, Microsoft Word, Statistics, Data Analysis, Access, Analysis
Education
Kenyon College 2002 — 2006
B.A., Economics
Sweeney Healthcare Enterprises July 2012 - Present
S.S. Widder Properties August 2006 - Present
Press Ganey Associates November 2008 - August 2012
Press Ganey Associates 2008 - 2012
Memorial Health Care System March 1992 - September 2008
Skills
Leadership, Data Analysis, Team Leadership, CRM, Research, Training, Quality Improvement, Strategy, Consulting, Management Consulting, Cross-functional Team..., Account Management, Marketing, Program Management, Start-ups, Executive Management, Business Strategy, Strategic Partnerships, New Business Development, Market Research, Marketing Strategy, Business Planning, Product Management, Healthcare Industry, Performance Management, Competitive Analysis, Entrepreneurship, Operations Management
Education
Regis University 1989 — 1990
MBA, Finance & Accounting
LeTourneau University 1981 — 1985
BS, Accounting & Design
Press Ganey August 2008 - Present
Affinia 2000 - 2009
Press Ganey Associates 2008 - 2008
Affinia 1996 - 2000
Affinia August 1987 - 1996
Skills
Onboarding, Benefits Administration, Benefits, Hiring, Employee Relations
Education
Indiana University South Bend
Human Resources
Press Ganey Associates April 2012 - Present
St. Joseph Regional Medical Center November 2006 - January 2013
Skills
Nursing, Patient Safety, Hospitals, Healthcare, Inpatient, Acute Care, Patient Education, Emergency Nursing, Patient Experience, Medical/Surgical, Nursing Education, ICU, ACLS, BLS, Patient Advocacy, Meditech
Education
University of Michigan 2013 — 2015
Master of Science in Nursing Business and Health Systems
Indiana University South Bend 2001 — 2005
BSN, Registered Nursing/Registered Nurse
Press Ganey Associates June 2004 - Present
Press Ganey Associates June 2004 - July 2009
Martin's SuperMarket June 1997 - June 2004
Skills
Healthcare Consulting, Hospitals, Process Improvement, Healthcare Information..., Healthcare, Healthcare Management, Public Speaking, Quality Improvement, Data Analysis, Workshop Facilitation, Root Cause Analysis, Web Presentations, HIPAA, Informatics, EHR, Revenue Cycle, EMR, Performance Improvement, Public Health, Healthcare Industry, Health Information..., Physician Relations, Managed Care, Nursing, Clinical Research, Critical Care, Patient Safety, Consulting, Quality Management, Software Documentation, Leadership
Education
Indiana University South Bend 1999 — 2003
BS, Business Management and Economics
St. Joseph Catholic Grade School August 2012 - Present
Press Ganey Associates June 2004 - July 2012
Gap Inc./Gap November 1990 - June 2004
Skills
Customer Service, Process Improvement, Data Analysis, Account Management, Sales, Team Building, Strategic Planning, Microsoft Excel, Microsoft Office, Inventory Management, PowerPoint, Project Management, Microsoft Word, Leadership Development, Software Documentation, Healthcare
Education
Kansas State University 1988 — 1991
Bachelor of Science, Apparel & Textile Marketing
Kalamazoo Valley Community College 1986 — 1988
Press Ganey Associates October 2012 - Present
Press Ganey Associates July 2007 - October 2012
Skills
Healthcare, Hospitals, Process Improvement, Healthcare Information..., Healthcare Management, Performance Improvement, Strategy, Leadership, Patient Safety, EHR, Quality Management, Healthcare Industry, EMR, Informatics, HL7, Healthcare Consulting, Software Documentation, Physician Relations, Quality Improvement, HIPAA, Service Improvement, Cross-functional Team..., Data Analysis, Team Building, Quality Assurance, Training, Change Management, Consulting, SharePoint, Radiology, Customer Satisfaction
Education
Clay High School
Indiana University South Bend
Bachelor of Science (BS), Criminal Justice
Press Ganey Associates March 2003 - Present
Community Health Alliance July 2001 - January 2006
CompuTrain Enterprises, Inc. March 2002 - March 2003
Pioneer Computer 1995 - 2001
Skills
SQL, Healthcare Information..., SharePoint, SDLC, Software Documentation, Databases, Data Analysis, Microsoft SQL Server, HIPAA, Process Improvement, EDI, Software Development, Access, Crystal Reports, Testing, Troubleshooting
Education
Manchester University 1990 — 1994
Bachelor of Science, Computer Science
Press Ganey Associates June 1995 - Present
Executive Plaza January 1980 - Present
Education
IVTC
Computer Programming (Basic, COBOL)...HVAC license
Lawrence University
BA, American History...American Constitutional History...pre-law
Purdue University
Circuit Analysis...Digital Electronics
Press Ganey July 2014 - Present
Press Ganey Associates October 2013 - July 2014
Press Ganey Associates July 2007 - October 2013
LaPorte Regional Health System January 2007 - July 2007
Indiana Organ Procurement Organization January 2000 - December 2006
Skills
Healthcare, Healthcare Management, Healthcare Consulting, Healthcare improvement, Process Improvement, Regulatory Affairs, CPHQ, Business Operations, Organ Donation, Team Leadership, Patient Experience, Hospitals, Quality Improvement, Healthcare Industry, Inpatient, Strategic Planning, Physicians, Change Management, Performance Improvement, Cross-functional Team..., EHR, Health Policy, Patient Safety, Public Health, Physician Relations, Healthcare Information..., Quality Assurance, HIPAA, Quality Management, Leadership, Program Management, Customer Service, Management, Team Building, Leadership Development, Strategy
Education
Indiana University-Purdue University at Indianapolis 2000 — 2002
Masters, Health Administration
Indiana University South Bend 1994 — 1998
Bachelor's degree, Sociology
Press Ganey Associates December 2012 - Present
Press Ganey Associates January 2009 - December 2012
Press Ganey Associates 2009 - 2010
Mercy (St. John's Regional Health Center), Springfield, MO 1984 - 2007
Skills
Healthcare Management, Hospitals, Healthcare, Clinical, Patient Satisfaction, Process Improvement, Mentoring, Healthcare Industry, Clinical Research, Healthcare Consulting, Physician Relations, Informatics, Quality Improvement, EHR, Executive Management, Performance Improvement, Strategic Planning, Strategy, Healthcare Information..., Managed Care, Cross-functional Team..., Program Management, EMR, HIPAA, Patient Safety, Management, Nursing, Leadership, Revenue Cycle, Medical Devices, Medicare, Health Information..., Medicaid, Accreditation, Physicians, Inpatient, Critical Care, Ambulatory, Utilization Management, Patient Advocacy, Medicine, HL7, Public Health, Revenue Cycle Management, Epic Systems, JCAHO, Practice Management, Cardiology, Acute Care, Health Care Reform
Education
Missouri State University
MBA, MSN, BSN, Business/Nursing
Press Ganey August 2014 - Present
Press Ganey July 2013 - August 2014
Press Ganey Associates April 2011 - June 2013
Press Ganey May 2007 - April 2011
Skills
Data Analysis, Healthcare Information..., SPSS, Statistics, Healthcare, Analysis, Databases, SQL
Education
Indiana University South Bend 2010 — 2013
Master of Business Administration (MBA), Business Administration and Management, General
Saint Mary's College 2003 — 2007
Bachelor of Arts (BA), Mathematics
Hamilton Grove June 2011 - Present
IU Health Starke Hospital January 2010 - April 2011
Press Ganey Associates October 2003 - December 2009
SJRMC September 1976 - May 2003
Skills
Benefits Administration, Recruiting, Payroll, Human Resources, Employee Relations, Personnel Management, Process Improvement, Healthcare, Onboarding, HRIS, Talent Management, Performance Management, Talent Acquisition, Internet Recruiting, Applicant Tracking..., Customer Service, Healthcare Management, HIPAA, Healthcare Information..., New Hire Orientations, Employee Engagement, Employee Benefits, Interviews, Policy, Technical Recruiting
Education
University of Notre Dame - Mendoza College of Business 1990 — 1994
Master of Science (MS), Non-Profit/Public/Organizational Management
Indiana University South Bend 1972 — 1974
Bachelor's, Elementary Ed
Holycross College 1970 — 1972
Associates
Malone September 2012 - Present
NATIONAL CAREER GROUP February 2011 - September 2012
Press Ganey Associates June 2002 - January 2011
CNA UNISOURCE October 2000 - January 2002
KEYBANK NATIONAL ASSOCIATION January 1997 - January 2000
KeyBank National Association January 1992 - January 1997
KeyBank National Association January 1988 - January 1992
Skills
Human Resources, CRM, Employee Relations, Employee Benefits, Benefits Administration, Program Management, Management, HRIS, Process Improvement, Leadership, Training, Change Management, Talent Acquisition, Personnel Management, Interviews, Customer Service, Recruiting, Team Building, Temporary Placement, New Hire Orientations, Payroll, Policy, Time Management, HR Policies, Talent Management, Performance Management, Employee Engagement, Organizational..., Administration, Applicant Tracking..., College Recruiting, Succession Planning, Onboarding, Workforce Planning, Sourcing, Deferred Compensation, Hiring, Technical Recruiting, Employee Training, Internet Recruiting, Executive Search, Leadership Development, Resume Writing, Organizational Design, Temporary Staffing, Contract Recruitment, Coaching, Strategic Planning, Job Descriptions, Staffing Services
Education
Indiana University South Bend 1983 — 1988
Bachelor; Associates, General Studies; Business Studies
Indiana University South Bend
BA, AS, Business
Press Ganey Associates July 2013 - Present
Skills
Amateur Radio Operator, First Aid/CPR/AED, CERT Training, Registered Health..., Medical Coding, Cpr Certified, Medical Billing, HIPAA, Healthcare, EMR, Public Health, Medical Terminology, CPT, Medical Records, Data Entry, Revenue Cycle, EHR, Quality Improvement, Healthcare Information..., Healthcare Consulting, Physician Relations, Ambulatory, Meditech, Informatics
Education
University of Cincinnati 2012 — 2014
Bachelor's degree, Health Information Administration
Southwestern Michigan College 2009 — 2011
Associate of Applied Science, Health Information Technology
Michigan Technological University 1985 — 1989
Biology and Education
Press Ganey Associates October 2013 - Present
Press Ganey March 2013 - October 2013
St. Rita's Medical Center July 2001 - March 2013
Owens Community College 2007 - 2009
Skills
Staff Scheduling, inventory and supply..., student evaluations, Organizational..., Monitor Compliance..., Problem Solving, Problem Analysis, Analytical Skills, Schedules, Quality Improvement, Clinical Research, Patient Safety, Conflict Resolution, EHR, Performance Improvement, EMR, Healthcare Management, Accreditation, Healthcare Consulting, Healthcare, Healthcare Information..., HIPAA, Physician Relations, Hospitals, Healthcare Industry, Medicaid, Informatics, Critical Care, Acute Care, Revenue Cycle, Project Management, MS Project, Core Measures, TJC, CMS, Microsoft Office
Education
Mount Vernon Nazarene University 2009 — 2011
BBA, Business Administration
Kettering College of Medical Arts 1998 — 2000
Associate of Science, Medical Sonography
Spherion Professional Services June 2011 - Present
Geupel DeMars Hagerman April 2007 - May 2010
Helman Sechrist Architecture 2006 - 2007
Press Ganey Associates 2002 - 2006
Skills
General labor recruiting, Professional recruiting, administrative and..., accounts payables and..., payroll, construction knowledge, office management, executive assistant, Applicant Tracking..., Recruiting, Sourcing, College Recruiting, Office Management, Internet Recruiting, Payroll, Employee Benefits, Talent Acquisition, Temporary Staffing
Education
Ivy Tech Community College
Press Ganey Associates 2010 - 2012
Skills
Possess strong..., Data, Quantitative, Customer-facing, Customer-focused, Statistics, Problem Solving, Hospitals, Patient Safety
Education
Northern Illinois University 1983 — 1985
Master's degree, Human Development, Family Studies, and Related Services
Lewis University 1980 — 1982
Bachelor of Arts (BA), Psychology
Press Ganey Associates September 2002 - December 2007
Press Ganey Associates June 2001 - September 2002
Juhl Marketing Communications March 2000 - March 2001
Red Kap Industries 1988 - 1990
Self 1980 - 1990
Powell Advertising January 1987 - June 1988
Creative Expressions Advertising Agency September 1985 - December 1987
Skills
Innovation Development, Customer Service, Client Relations, Creative Solutions, Client Education, Driven By Results, Program Coordination, Leadership, Development Of..., Microsoft Office, Data Analysis, Windows, Databases, Sales
Education
Middle Tennessee State University
Mass Communications, Marketing
Purchase College, SUNY 1980 — 1982
Acting/Theater Arts
British American Acting Academy 1979 — 1980
Associate's Degree, Acting/Theater Arts