Telerx Marketing
Industry: Company
DescriptionHeadquarters: Horsham Township, PA Founded: 1980 Parent organizations: Merck & Co., HCL America, Inc.
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Telerx Marketing Employees
Telerx Marketing June 2012 - Present
Telerx Marketing May 2011 - June 2012
Hatfield Quality Meats 2000 - 2005
ARAMARK Healthcare 1990 - 2000
Skills
Customer Service, Food, Employee Training, Teamwork, Nutrition, Management, Microsoft Office 2007, Presentations, Employee Incentives, Inventory Management, Event Planning, Leadership, Marketing, Dietetics, Clinical Research, Customer Satisfaction, Medical Nutrition..., CRM, Hospitals, Healthcare, Incentives, Microsoft Office
Education
Saint Joseph's University 1994 — 2001
MBA, General
Drexel University 1980 — 1984
BS, Dietetics
Olympus April 2014 - Present
Olympus October 2012 - April 2014
Olympus April 2011 - September 2012
UBM Canon October 2010 - April 2011
TelerX Marketing September 2009 - January 2011
Rick Milanak, State Farm May 2008 - July 2009
MW Tuxedo January 2006 - April 2008
Skills
Customer Service, Marketing Strategy, Social Media, Email Marketing, Marketing, Microsoft Office, Social Media Marketing, Product Development, Medical Devices
Education
DeSales University 2013 — 2016
Master of Business Administration (M.B.A.), Marketing
Millersville University of Pennsylvania 2005 — 2009
Bachelor's, Marketing and Management
Telerx Marketing October 2007 - October 2009
Newark January 2005 - October 2007
Newark July 2002 - January 2005
Newark August 2001 - July 2002
Newark September 2000 - August 2001
Charter One Bank May 1999 - September 2000
Comcast Cable 1997 - 1999
Skills
Call Center, Avaya, Contact Centers, Telecommunications, Networking, Switches, Troubleshooting
Education
Cleveland State University 2002 — 2006
Avon April 2014 - Present
BENGYEL BODY GEMS March 2007 - November 2011
Family Dollar October 2004 - July 2008
TELERX MARKETING January 2003 - January 2004
Skills
Training, Management, Customer Service, Merchandising, Microsoft Excel, Process Scheduler, Teamwork, Customer Retention, Telephone Skills, Profit, Retail, Inventory Management, Sales Management, Direct Sales, Web Sales, Web Savvy, Team Building, Sales, Store Management, Small Business, Budgets, Coaching, Strategic Planning, Leadership, Customer Satisfaction
Education
Greenville Technical College 2010 — 2013
business accounting/management
Boeke Rd Baptist Academy
High School Diploma
Century 21 Smith Hourigan Group July 2010 - Present
Telerx Marketing January 2003 - April 2010
Pro Clean Plus April 2000 - December 2002
Bassett Furniture May 1999 - March 2000
Garden Ridge March 1997 - May 1999
Jacob Kurlancheek Furniture Galleries February 1994 - March 1997
G. H. Bass & Company November 1989 - February 1994
K-Mart February 1978 - November 1989
Skills
Human Resources, Leadership, Coaching, Management, Training, Customer Service, Program Management, Customer Satisfaction, Start-ups, Team Leadership, Performance Management, Real Estate, Customer Experience, Social Media, Customer Retention, Budgets, Selling, Employee Training, CRM, Call Centers, Employee Relations, Forecasting, Time Management, Leadership Development, Merchandising, Strategic Planning, Negotiation, Project Management, Strategy, Change Management, Sales, Business Development, Vendor Management, Process Scheduler, Team Building, Retail, Operations Management, Business Intelligence, Process Improvement, Recruiting, Account Management, Sales Management, Sales Operations, Relocation, Real Estate Transactions, Investment Properties, BPO, Marketing, Residential Homes, Inventory Management
Education
Penn State University 1978 — 1980
Business Administration and Management, General
Hunt Companies May 2013 - Present
Leviton Manufacturing Co., Inc July 2002 - May 2013
Telerx Marketing December 2001 - July 2002
RMPersonnel, Inc April 1999 - December 2001
Norwest Bank October 1997 - January 1999
Builder’s Square Inc October 1994 - November 1996
Vista Linda Homes d.b.a. Saratoga Homes May 1989 - September 1994
Skills
Microsoft Office, Problem Solving, Employee Relations, Safety Management..., Training Delivery, Curriculum Design, Curriculum Development, Human Resources, Coaching, Manufacturing, Account Management, Policy, Organizational..., Program Management, Personnel Management, Training, Recruiting, Public Speaking, Leadership Development, Leadership, Management, Strategic Planning, Team Building
Education
The University of Texas at El Paso
Bachelor of Business Administration (B.B.A.), Human Resource Management
Nestle Waters June 2002 - Present
Telerx Marketing January 2001 - January 2002
Hartford Insurance Company 1998 - 2001
Day-Timer, Inc 1996 - 1998
Prudential Insurance / AARP 1983 - 1996
Skills
i2 TMS, SAP R/3, Transportation, Tape Management, Supply Chain, Warehousing, Transportation..., I2, SAP, Training, Call Centers, Customer Service, Forecasting, Management, Budgets, Supply Chain Management, Logistics, Inventory Management, Process Improvement, Operations Management
Education
DeSales University 2002 — 2007
Human Resources Management
Penn State University 1980 — 1982
Business Administration
Global DMS August 2013 - Present
Telerx Marketing January 2012 - June 2013
Telerx Marketing March 2003 - December 2011
SIGMA Financial November 2001 - March 2003
CIGNA Group Insurance March 2000 - September 2001
CIGNA Group Insurance August 1999 - March 2000
Skills
Call Center, BPO, Customer Experience, Workforce Management, Contact Centers, Customer Satisfaction, Call Centers, Operations Management, Program Management, Customer Retention, Budgets, Strategic Partnerships, Sales, Sales Operations, New Business Development, E-commerce, Marketing, CRM, Vendor Management, Inbound Marketing, Account Management, Lead Generation, Call Center Development, Outsourcing, Team Leadership, Cross-functional Team..., Strategy, Salesforce.com, Analytics, P&L Management, SaaS, Business Development, Process Improvement, Leadership, Management, Telemarketing, Team Building, Team Management, Solution Selling, B2B, Business Process..., Performance Management, Customer Acquisition, Customer Service
Education
Lehigh University - College of Business and Economics 1996 — 1999
MBA, Marketing
Lehigh University 1993 — 1995
Masters, Education
Penn State University 1988 — 1992
BS, Psychology
Synchronoss Technologies August 2014 - Present
Telerx December 2011 - August 2014
Telerx Marketing October 2004 - December 2011
Adelphia Communications May 1997 - October 2004
Skills
Marketing, Process Improvement, Customer Service, Performance Management, Call Center Development, Call Center, Vendor Management, Leadership, Account Management, Strategic Planning, Coaching, Team Building, Customer Experience, Operations Management, Conflict Resolution, Management, Recruiting, Call Centers, Employee Relations, CRM, Outsourcing, Talent Management, BPO, Customer Satisfaction, Business Development, Onboarding, Team Leadership, Business Process..., Workforce Management, Contact Centers, Inbound Marketing, Sales, Training, Cross-functional Team..., ACD, Strategy, Salesforce.com, Customer Retention, Lead Generation, Client Relations Skills, Client Liaison, Analytics, P&L Management, Client Representation, Telemarketing, Client Services, IVR, CTI, SaaS, Professional Services
Education
Penn State University 1992 — 1996
Bachelor of Arts, English
Upper Perkiomen High School 1980 — 1992
Corporate Call Center September 2010 - Present
AstraZeneca 2001 - 2009
TELERX MARKETING 1993 - 2001
Skills
Team Building, Healthcare, Quality Assurance, Recruiting, Customer Service, CRM
Education
Temple University
BA, Liberal Arts
Educational Testing Service (ETS) November 2014 - Present
Adecco Professional September 2014 - Present
Accountemps-Robert Half, Inc. December 2013 - September 2014
Cummins Power System December 2013 - September 2014
Telerx Marketing September 2002 - September 2013
Telerx Marketing September 2002 - October 2010
Kyocera Wireless Corp April 2000 - July 2002
Qualcomm Personal Electronics (Purchased by Kyocera Wireless) May 1999 - April 2000
US Navy August 1988 - July 1992
Skills
Call Center, Process Improvement, Business Analysis, Call Centers, Customer Satisfaction, Vendor Management, Employee Benefits, Outsourcing, Microsoft Word, Accounts Payable, Outlook, Management, Training, Team Leadership, Leadership, Program Management, Access, Project Management, Marketing, Business Process..., Performance Management, Customer Service, Customer Experience, Teamwork, Change Management, BPO, Cross-functional Team..., Analytics, Operations Management, Workforce Management, Team Building, Quality Assurance, Inbound Marketing, CRM, Customer Retention, Coaching, Contact Centers, Call Center Development
Education
Continuing Education-Additional Certifications 2012 — 2012
Certificate, PEP-Personal Efficiency Program, Passed
Continuing Education-Additional Certifications 2012 — 2012
How to Create & Deliver Exceptional Power Point Presentations, Passed .6 CEU or 6 Contact Hours of Continuing Education
IOMA-Institute of Management and Administration 2009 — 2009
Certificate, Accounts Payable, Passed
Rockhurs University 2006 — 2006
Certificate, Excel, Passed .6 CEU or 6 Contact Hours of Continuing Education
Ultrasound Diagnostic School
Certificate, Medical Assisting
El Dorado Business College 1995 — 1997
Junior Accountant, Accounting
Paducah Tilghman High School 1984 — 1988
Diploma, General-High School
University of California, San Diego
None, Accounting
USI Affinity October 2011 - March 2014
Javers Group January 2011 - May 2011
Javers Group 2011 - 2011
Brown & Brown Consulting October 2008 - December 2010
Brown & Brown Consulting October 2008 - November 2010
ICT GROUP May 2006 - April 2008
E-Payday Loans January 2005 - May 2006
TELERX Marketing September 2002 - December 2004
Skills
Health Insurance, Benefits Administration, Disability Insurance, Marketing, Employee Benefits, Customer Service, Insurance, COBRA, Customer Satisfaction, Account Management, Customer Retention
Education
Temple University
Temple University
Thomas Jefferson- JeffSTAT
GED
Telerx Marketing February 2002 - September 2009
Viva International Group November 1997 - October 2001
Skills
Boiler operation..., osha compliance cert., proficient computer...
Education
Raritan Valley Community College 1973 — 1974
North Plainfield High School 1970 — 1973
general diploma