ICT Group
Industry: Company
DescriptionICT Group, Inc. was a multinational call center and outsourcing company based in the Philadelphia suburb of Newtown. Headquarters: Newtown, PA Founded: 1983 Number of employees: 18,000 (2009) Total equity: 167.2 million USD Number of locations: 40 centers (2009) Type of business: Publicly listed company
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ICT Group Employees
Employee
Years
Job
Industry
David Bizzaro David Bizzaro's ICT Group Experience June 2005 - May 2007
Job Consulting CFO at vcfo
Industry Management Consulting
Experience
vcfo May 2015 - Present
MUSIC Group July 2013 - June 2014
SPi Global 2011 - 2013
The IFC Group April 2009 - January 2011
High Street Partners June 2007 - March 2009
ICT Group June 2005 - May 2007
Avaya January 2004 - June 2005
Ciena Communications 2001 - 2003
Sprint International/Global One 1995 - 2000
NCR Corporation 1988 - 1995
Skills
Mergers, SEC filings, IFRS, Cash Management, Capital Budgeting, Mergers & Acquisitions, Outsourcing, Financial Reporting, GAAP, Financial Analysis, Finance, Start-ups, Forecasting, Strategy, CRM, Business Planning, Management, Corporate Finance
Education
University of South Carolina - The Moore School of Business 1986 — 1988
International MBA (formerly named MIBS)
Beloit College 1980 — 1984
Bachelor of Arts, Economics and Spanish
vcfo May 2015 - Present
MUSIC Group July 2013 - June 2014
SPi Global 2011 - 2013
The IFC Group April 2009 - January 2011
High Street Partners June 2007 - March 2009
ICT Group June 2005 - May 2007
Avaya January 2004 - June 2005
Ciena Communications 2001 - 2003
Sprint International/Global One 1995 - 2000
NCR Corporation 1988 - 1995
Skills
Mergers, SEC filings, IFRS, Cash Management, Capital Budgeting, Mergers & Acquisitions, Outsourcing, Financial Reporting, GAAP, Financial Analysis, Finance, Start-ups, Forecasting, Strategy, CRM, Business Planning, Management, Corporate Finance
Education
University of South Carolina - The Moore School of Business 1986 — 1988
International MBA (formerly named MIBS)
Beloit College 1980 — 1984
Bachelor of Arts, Economics and Spanish
Heriberto Chiapa-Pacheco Heriberto Chiapa-Pacheco's ICT Group Experience April 2004 - April 2009
Job
Industry Translation and Localization
Experience
H. Chiapa-Pacheco Photography and Notary Services August 2013 - Present
ICT GROUP April 2004 - April 2009
S.E.A.B.H.S. May 2001 - April 2004
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Photoshop
Education
University of Phoenix 2003 — 2005
Bachelor of Science (BS), Criminal Justice/Law Enforcement Administration
SOUTHWEST ACADEMY OF TECHNOLOGY 1984 — 1986
Associate of Arts (A.A.), MICROCOMPUTER MANAGEMENT
Mesa Community College 1982 — 1984
Associate of Arts (AA), Criminal Justice/Law Enforcement Administration
Central Arizona College 1980 — 1981
Associate of Arts (AA), Business Administration and Management, General
NOGALES HIGH SCHOOL 1976 — 1980
DIPLOMA, General Studies
WADE CARPENTER JR. HIGH SCHOOL 1974 — 1976
DIPLOMA, General Studies
A.J. MITCHELL SCHOOL 1968 — 1974
ELEMENTARY SCHOOL, General Studies
H. Chiapa-Pacheco Photography and Notary Services August 2013 - Present
ICT GROUP April 2004 - April 2009
S.E.A.B.H.S. May 2001 - April 2004
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Photoshop
Education
University of Phoenix 2003 — 2005
Bachelor of Science (BS), Criminal Justice/Law Enforcement Administration
SOUTHWEST ACADEMY OF TECHNOLOGY 1984 — 1986
Associate of Arts (A.A.), MICROCOMPUTER MANAGEMENT
Mesa Community College 1982 — 1984
Associate of Arts (AA), Criminal Justice/Law Enforcement Administration
Central Arizona College 1980 — 1981
Associate of Arts (AA), Business Administration and Management, General
NOGALES HIGH SCHOOL 1976 — 1980
DIPLOMA, General Studies
WADE CARPENTER JR. HIGH SCHOOL 1974 — 1976
DIPLOMA, General Studies
A.J. MITCHELL SCHOOL 1968 — 1974
ELEMENTARY SCHOOL, General Studies
Lewis Jefferson Lewis Jefferson's ICT Group Experience January 2007 - March 2010
Job Carrier Dispute Specialist at Wireless Advocates
Industry Consumer Services
Experience
Wireless Advocates June 2015 - Present
King Electric November 2014 - June 2015
Griffith Industries, Inc. January 2014 - November 2014
Holland America Princess Cruises November 2012 - October 2013
Zones Inc March 2012 - November 2012
United Stationers July 2010 - February 2012
ICT Group January 2007 - March 2010
Skills
Strategic Communications, Customer Service, Contractors, Consulting, Marketing Communications, Financial Accounting, Access, Microsoft Excel, Microsoft Word, SAP ERP, Oracle Applications, Adobe Acrobat, Adobe Creative Suite, Symantec Endpoint..., Symantec Antivirus, Operating Systems, System Administration, Compliance, Industrial Safety, Account Reconciliation, Databases, Data Entry, Data Warehousing, Warehouse Management, Supply Chain Management, Project Management, Account Management, Case Managment, Case Management Services, Social Media, Microsoft Exchange, Internal Communications, Invoicing, Internal Audit, Inspection, Inventory Control, Internet, Hospitality Management, OSHA, Job Coaching, Office Administration, Database Administration, Administrative..., Public Administration, Benefits Administration, Graphics, Tourism, Troubleshooting, Cold Calling
Education
Eastern Washington University at Bellevue College 2007 — 2013
Bachelor of Arts (BA), Interdisciplinary Studies with an emphasis on behavioral science
Eastern Washington University 2003 — 2013
Bachelor of Arts (BA), Interdisciplinary Studies with an emphasis in behavioral science
Wireless Advocates June 2015 - Present
King Electric November 2014 - June 2015
Griffith Industries, Inc. January 2014 - November 2014
Holland America Princess Cruises November 2012 - October 2013
Zones Inc March 2012 - November 2012
United Stationers July 2010 - February 2012
ICT Group January 2007 - March 2010
Skills
Strategic Communications, Customer Service, Contractors, Consulting, Marketing Communications, Financial Accounting, Access, Microsoft Excel, Microsoft Word, SAP ERP, Oracle Applications, Adobe Acrobat, Adobe Creative Suite, Symantec Endpoint..., Symantec Antivirus, Operating Systems, System Administration, Compliance, Industrial Safety, Account Reconciliation, Databases, Data Entry, Data Warehousing, Warehouse Management, Supply Chain Management, Project Management, Account Management, Case Managment, Case Management Services, Social Media, Microsoft Exchange, Internal Communications, Invoicing, Internal Audit, Inspection, Inventory Control, Internet, Hospitality Management, OSHA, Job Coaching, Office Administration, Database Administration, Administrative..., Public Administration, Benefits Administration, Graphics, Tourism, Troubleshooting, Cold Calling
Education
Eastern Washington University at Bellevue College 2007 — 2013
Bachelor of Arts (BA), Interdisciplinary Studies with an emphasis on behavioral science
Eastern Washington University 2003 — 2013
Bachelor of Arts (BA), Interdisciplinary Studies with an emphasis in behavioral science
Bernie Snyder Bernie Snyder's ICT Group Experience July 2006 - February 2010
Job Director IT
Industry Financial Services
Experience
Contract Callers Inc. March 2014 - Present
Sykes February 2010 - April 2014
ICT Group July 2006 - February 2010
ICT Group January 2003 - June 2006
Skills
Management, CRM, Project Management, Leadership, Call Centers, Vendor Management, Outsourcing, IT Service Management, Data Center, Process Improvement, Active Directory, Technical Support, IT Management, System Deployment, IT Operations, Strategic Planning, Call Center, BPO, ITIL, Budgets, Troubleshooting, Service Delivery, Telecommunications, Databases, Cloud Computing, Server Administration, Disaster Recovery, Servers, Recruiting, Network Security, Virtualization, PCI DSS, IT Solutions, Information Technology, IT Strategy, Team Leadership, Infrastructure, Business Process..., VMware, Security
Education
Augusta Technical College 2015 — 2017
Associate of Science (A.S.), CyberSecurity
BKM 1997 — 1998
Certificate Webmaster/Intranet Administration
Dawson College 1986 — 1987
Computer Science Programming
Contract Callers Inc. March 2014 - Present
Sykes February 2010 - April 2014
ICT Group July 2006 - February 2010
ICT Group January 2003 - June 2006
Skills
Management, CRM, Project Management, Leadership, Call Centers, Vendor Management, Outsourcing, IT Service Management, Data Center, Process Improvement, Active Directory, Technical Support, IT Management, System Deployment, IT Operations, Strategic Planning, Call Center, BPO, ITIL, Budgets, Troubleshooting, Service Delivery, Telecommunications, Databases, Cloud Computing, Server Administration, Disaster Recovery, Servers, Recruiting, Network Security, Virtualization, PCI DSS, IT Solutions, Information Technology, IT Strategy, Team Leadership, Infrastructure, Business Process..., VMware, Security
Education
Augusta Technical College 2015 — 2017
Associate of Science (A.S.), CyberSecurity
BKM 1997 — 1998
Certificate Webmaster/Intranet Administration
Dawson College 1986 — 1987
Computer Science Programming
Bob Loyd Bob Loyd's ICT Group Experience January 2001 - November 2006
Job Pastor at Cross Road Baptist Church
Industry Religious Institutions
Experience
Cross Road Baptist Church November 2006 - Present
ICT Group January 2001 - November 2006
Skills
Leadership Development, Coaching, Performance Management, Training, Organizational..., Call Center, Employee Relations, Employee Training, Recruiting, Human Resources, Team Building, Talent Management, Customer Service, Discipleship, Pastoral Counseling, Public Speaking, Theology, Missions, Call Centers, Pastoral Care, Biblical Studies, Preaching, Nonprofits
Education
Arkansas Tech University 1982 — 1986
BS, Economics and Finance
Dardanelle High School 1978 — 1982
Cross Road Baptist Church November 2006 - Present
ICT Group January 2001 - November 2006
Skills
Leadership Development, Coaching, Performance Management, Training, Organizational..., Call Center, Employee Relations, Employee Training, Recruiting, Human Resources, Team Building, Talent Management, Customer Service, Discipleship, Pastoral Counseling, Public Speaking, Theology, Missions, Call Centers, Pastoral Care, Biblical Studies, Preaching, Nonprofits
Education
Arkansas Tech University 1982 — 1986
BS, Economics and Finance
Dardanelle High School 1978 — 1982
Jenni Thomas Jenni Thomas's ICT Group Experience September 2005 - October 2006
Job Product Developer at For Rent Media Solutions
Industry Internet
Experience
For Rent Media Solutions January 2015 - Present
Freelance December 2013 - January 2015
Dollar Tree Stores March 2012 - December 2013
Dollar Tree Stores April 2009 - March 2012
Lillian Vernon July 2008 - February 2009
Lillian Vernon June 2007 - February 2008
Lillian Vernon October 2006 - June 2007
ICT Group September 2005 - October 2006
Pilot Media: The Virginian-Pilot, PilotOnline.com, Pilot Targeted Media June 2005 - September 2005
PETA September 2004 - April 2005
Skills
HTML, Copywriting, Content Management, SEO, Microsoft Excel, Merchandising, Photoshop, InDesign, Advertising, Email Marketing, E-commerce, Graphic Design, Blogging, Web Design, Newsletters, Creative Writing, Editing, Copy Editing, WordPress, Proofreading, Dreamweaver, Online Marketing, Facebook, Social Media Marketing, Social Networking, Illustrator, Multimedia, CMS, Web Analytics, Web Development, CSS, Adobe Creative Suite, Online Advertising, Flash, Video Editing, Digital Marketing, Mac, Layout, Photography, Logo Design, Adobe Acrobat, Brand Development, Creative Direction, QuarkXPress, User Experience, Catalogs, Social Media, Final Cut Pro, User Interface Design, Front-end
Education
International Academy of Design 2001 — 2004
Bachelor's, Web Development
pphs 1997 — 2001
For Rent Media Solutions January 2015 - Present
Freelance December 2013 - January 2015
Dollar Tree Stores March 2012 - December 2013
Dollar Tree Stores April 2009 - March 2012
Lillian Vernon July 2008 - February 2009
Lillian Vernon June 2007 - February 2008
Lillian Vernon October 2006 - June 2007
ICT Group September 2005 - October 2006
Pilot Media: The Virginian-Pilot, PilotOnline.com, Pilot Targeted Media June 2005 - September 2005
PETA September 2004 - April 2005
Skills
HTML, Copywriting, Content Management, SEO, Microsoft Excel, Merchandising, Photoshop, InDesign, Advertising, Email Marketing, E-commerce, Graphic Design, Blogging, Web Design, Newsletters, Creative Writing, Editing, Copy Editing, WordPress, Proofreading, Dreamweaver, Online Marketing, Facebook, Social Media Marketing, Social Networking, Illustrator, Multimedia, CMS, Web Analytics, Web Development, CSS, Adobe Creative Suite, Online Advertising, Flash, Video Editing, Digital Marketing, Mac, Layout, Photography, Logo Design, Adobe Acrobat, Brand Development, Creative Direction, QuarkXPress, User Experience, Catalogs, Social Media, Final Cut Pro, User Interface Design, Front-end
Education
International Academy of Design 2001 — 2004
Bachelor's, Web Development
pphs 1997 — 2001
DeAnna R Upshaw DeAnna R Upshaw's ICT Group Experience March 2005 - December 2005
Job Desktop Administrator~ Cameron LNG at MATRIX Resources
Industry Computer & Network Security
Experience
MATRIX Resources June 2015 - July 2015
Avanade April 2015 - June 2015
Transwestern August 2014 - October 2014
Kforce Inc March 2014 - April 2014
Insight Global January 2014 - February 2014
Modis November 2013 - December 2013
TEKsystems August 2009 - November 2013
Living Waters Christian Fellowship June 2007 - August 2010
NMCI/ EDS/HP Project Webster Data Communions & SGIS June 2007 - August 2009
ICT Group March 2005 - December 2005
Skills
XP, Windows XP, Active Directory, DNS, VPN, DHCP, TCP/IP, Windows 7, Troubleshooting, Windows Server, Routers, Operating Systems, Switches, Technical Support, Software Installation, Hardware, Network Security, Networking, Printers, HP, IP, Norton Ghost, Windows Vista, Remote Desktop, Workstations, Enterprise Software, Symantec Antivirus, Servers, VMware, Network Administration, Computer Hardware, Microsoft Exchange, Microsoft Office, Firewalls, Help Desk Support, System Administration, Laptops, Citrix, Security, Virtualization, Wireless Networking, Ethernet, Computer Security
Education
ECPI University 2006 — 2007
Network Security Management
USC The Business College 2002 — 2004
AAS, Micro Computer Technology / Network Specialist
MATRIX Resources June 2015 - July 2015
Avanade April 2015 - June 2015
Transwestern August 2014 - October 2014
Kforce Inc March 2014 - April 2014
Insight Global January 2014 - February 2014
Modis November 2013 - December 2013
TEKsystems August 2009 - November 2013
Living Waters Christian Fellowship June 2007 - August 2010
NMCI/ EDS/HP Project Webster Data Communions & SGIS June 2007 - August 2009
ICT Group March 2005 - December 2005
Skills
XP, Windows XP, Active Directory, DNS, VPN, DHCP, TCP/IP, Windows 7, Troubleshooting, Windows Server, Routers, Operating Systems, Switches, Technical Support, Software Installation, Hardware, Network Security, Networking, Printers, HP, IP, Norton Ghost, Windows Vista, Remote Desktop, Workstations, Enterprise Software, Symantec Antivirus, Servers, VMware, Network Administration, Computer Hardware, Microsoft Exchange, Microsoft Office, Firewalls, Help Desk Support, System Administration, Laptops, Citrix, Security, Virtualization, Wireless Networking, Ethernet, Computer Security
Education
ECPI University 2006 — 2007
Network Security Management
USC The Business College 2002 — 2004
AAS, Micro Computer Technology / Network Specialist
Sean Flukey Sean Flukey's ICT Group Experience September 2008 - October 2009
Job Management
Industry Retail
Experience
Circle K April 2013 - July 2013
T-Mobile October 2009 - October 2010
ICT GROUP September 2008 - October 2009
Community Correctional Alternatives Inc September 2005 - June 2008
Kennebec Behavioral Health October 2007 - May 2008
McDonald's Corporation June 2004 - September 2005
Movie Gallery May 2003 - June 2004
Skills
Microsoft Office, Inventory Management, Microsoft Excel, Store Management, Training, PowerPoint, Outlook, Microsoft Word, Merchandising, Loss Prevention, Recruiting, Employee Training, Hiring, Coaching, Performance Management, Customer Experience, Quality Assurance, Risk Management, Team Management, Business Process..., Strategic Planning, Forecasting, Key Performance..., Marketing Strategy
Education
Kennebec Valley Community College 2011 — 2013
Associates in Marketing/Management, Business Administration and Management, General
MT BLUE HIGH SCHOOL 1996 — 2000
General Education
Circle K April 2013 - July 2013
T-Mobile October 2009 - October 2010
ICT GROUP September 2008 - October 2009
Community Correctional Alternatives Inc September 2005 - June 2008
Kennebec Behavioral Health October 2007 - May 2008
McDonald's Corporation June 2004 - September 2005
Movie Gallery May 2003 - June 2004
Skills
Microsoft Office, Inventory Management, Microsoft Excel, Store Management, Training, PowerPoint, Outlook, Microsoft Word, Merchandising, Loss Prevention, Recruiting, Employee Training, Hiring, Coaching, Performance Management, Customer Experience, Quality Assurance, Risk Management, Team Management, Business Process..., Strategic Planning, Forecasting, Key Performance..., Marketing Strategy
Education
Kennebec Valley Community College 2011 — 2013
Associates in Marketing/Management, Business Administration and Management, General
MT BLUE HIGH SCHOOL 1996 — 2000
General Education
Andrew Shecktor Andrew Shecktor's ICT Group Experience January 2006 - March 2009
Job Sales Engineer Network Solutions
Industry Electrical/Electronic Manufacturing
Experience
Solid Cactus Web.com, Inc. November 2014 - Present
ICT Group January 2006 - March 2009
Siemens Energy & Automation September 2000 - February 2007
Skills
Troubleshooting, Process Improvement, Quality Assurance, Testing, Electronics, Telecommunications, Team Leadership, Management, Windows, Customer Service, Process Control, Sales, Process Automation, Project Management, Automation, PLC, Customer Satisfaction, Team Management, Six Sigma, Software Documentation, Integration, Strategic Planning, Call Centers, Creative Writing, Biomedical Engineering, Fine Art Photography, Fine Art, Account Management, Leadership, Marketing, Published Author, Publishing Services
Education
Drexel University 1974 — 1981
BSEE, Electrical Engineering
Solid Cactus Web.com, Inc. November 2014 - Present
ICT Group January 2006 - March 2009
Siemens Energy & Automation September 2000 - February 2007
Skills
Troubleshooting, Process Improvement, Quality Assurance, Testing, Electronics, Telecommunications, Team Leadership, Management, Windows, Customer Service, Process Control, Sales, Process Automation, Project Management, Automation, PLC, Customer Satisfaction, Team Management, Six Sigma, Software Documentation, Integration, Strategic Planning, Call Centers, Creative Writing, Biomedical Engineering, Fine Art Photography, Fine Art, Account Management, Leadership, Marketing, Published Author, Publishing Services
Education
Drexel University 1974 — 1981
BSEE, Electrical Engineering
Danielle Lack MHRM, PHR Danielle Lack MHRM, PHR's ICT Group Experience April 2004 - March 2007
Job Senior Human Resources Consultant at Resourcing Edge
Industry Human Resources
Experience
Resourcing Edge January 2013 - Present
Aspen Resource Partners December 2011 - January 2013
Maharishi Ayurveda Products International, Inc March 2007 - December 2010
ICT Group April 2004 - March 2007
Skills
Employee Relations, Performance Appraisal, Personnel Management, Employment Law, Technical Recruiting, Applicant Tracking..., HR Policies, Recruiting, Talent Acquisition, Employee Benefits, Internet Recruiting, Resume Writing, Onboarding, HRIS, Benefits Administration, Training, Deferred Compensation, New Hire Orientations, Background Checks, Payroll, Hiring, Human Resources, Interviews, Performance Management, Sourcing, Temporary Placement, Management, Employee Training, Team Building, Leadership, Conflict Resolution, Compensation
Education
Keller Graduate School of Management of DeVry University 2007 — 2009
MS, Human Resource Management
Devry University Colorado 2005 — 2007
BS - Bachelor of Science, Human Resource Management
Resourcing Edge January 2013 - Present
Aspen Resource Partners December 2011 - January 2013
Maharishi Ayurveda Products International, Inc March 2007 - December 2010
ICT Group April 2004 - March 2007
Skills
Employee Relations, Performance Appraisal, Personnel Management, Employment Law, Technical Recruiting, Applicant Tracking..., HR Policies, Recruiting, Talent Acquisition, Employee Benefits, Internet Recruiting, Resume Writing, Onboarding, HRIS, Benefits Administration, Training, Deferred Compensation, New Hire Orientations, Background Checks, Payroll, Hiring, Human Resources, Interviews, Performance Management, Sourcing, Temporary Placement, Management, Employee Training, Team Building, Leadership, Conflict Resolution, Compensation
Education
Keller Graduate School of Management of DeVry University 2007 — 2009
MS, Human Resource Management
Devry University Colorado 2005 — 2007
BS - Bachelor of Science, Human Resource Management
Pavel Sichkar Pavel Sichkar's ICT Group Experience November 2003 - April 2004
Job Merchandier at AnheuserBusch
Industry Retail
Experience
Anheuser-Busch May 2014 - Present
The Home Depot May 2012 - February 2014
US Navy May 2004 - August 2009
ICT Group November 2003 - April 2004
Skills
Customer Service, Account Management, Sales, Project Management, Finance, Military Operations, Military Training, Radar, Microsoft Office, Microsoft Excel, Microsoft Word
Education
Arizona State University 2012 — 2013
Bachelor of Science (BS), Communication
Bellevue College 2009 — 2012
Bachelor of Science (BS), Communication
Anheuser-Busch May 2014 - Present
The Home Depot May 2012 - February 2014
US Navy May 2004 - August 2009
ICT Group November 2003 - April 2004
Skills
Customer Service, Account Management, Sales, Project Management, Finance, Military Operations, Military Training, Radar, Microsoft Office, Microsoft Excel, Microsoft Word
Education
Arizona State University 2012 — 2013
Bachelor of Science (BS), Communication
Bellevue College 2009 — 2012
Bachelor of Science (BS), Communication
Daniel Rothstein Daniel Rothstein's ICT Group Experience March 2006 - August 2006
Job Operations Excellence Tester with Adecco Staffing @ Google
Industry International Affairs
Experience
Department of Defense - U.S. Southern Command June 2014 - September 2014
U.S. Agency for International Development (USAID) April 2012 - July 2012
U.S. Department of State January 2012 - April 2012
University of Arizona, Residence Life August 2008 - May 2011
Iskashitaa Refugee Harvesting Network Intern January 2010 - May 2010
Congresswoman Gabrielle Gifford's Office August 2009 - December 2009
Nogales Border Shuttles July 2007 - August 2007
ICT Group March 2006 - August 2006
Skills
Spanish, Leadership, Public Speaking, Social Media, Community Development, Management, International Relations, Policy, Community Outreach, Google Apps Certified, Microsoft Excel, Microsoft Word, PowerPoint, Conflict Resolution, Regression Analysis, Stata, French, International..., International Management, International Economics, Analysis, Economics, Policy Analysis, Microsoft Office, Research, Event Planning
Education
The University of California, San Diego - The School of International Relations and Pacific Studies 2013 — 2015
Master of Pacific International Affairs, International Relations and Affairs
University of Arizona 2007 — 2011
Bachelor of Arts, International Studies
Howard University 2010 — 2010
International Affairs
Department of Defense - U.S. Southern Command June 2014 - September 2014
U.S. Agency for International Development (USAID) April 2012 - July 2012
U.S. Department of State January 2012 - April 2012
University of Arizona, Residence Life August 2008 - May 2011
Iskashitaa Refugee Harvesting Network Intern January 2010 - May 2010
Congresswoman Gabrielle Gifford's Office August 2009 - December 2009
Nogales Border Shuttles July 2007 - August 2007
ICT Group March 2006 - August 2006
Skills
Spanish, Leadership, Public Speaking, Social Media, Community Development, Management, International Relations, Policy, Community Outreach, Google Apps Certified, Microsoft Excel, Microsoft Word, PowerPoint, Conflict Resolution, Regression Analysis, Stata, French, International..., International Management, International Economics, Analysis, Economics, Policy Analysis, Microsoft Office, Research, Event Planning
Education
The University of California, San Diego - The School of International Relations and Pacific Studies 2013 — 2015
Master of Pacific International Affairs, International Relations and Affairs
University of Arizona 2007 — 2011
Bachelor of Arts, International Studies
Howard University 2010 — 2010
International Affairs
Rebecca Schmitt Rebecca Schmitt's ICT Group Experience June 1999 - January 2001
Job
Industry Marketing and Advertising
Experience
MediMedia 2001 - 2009
ICT Group June 1999 - January 2001
PHE, Inc 1997 - 1998
Britt Worldwide 1995 - 1997
Skills
Marketing, Marketing Communications, Trade Shows, Event Management, Management, Event Planning, Marketing Strategy, Sales, Account Management, CRM, Budgets, Project Management, Strategic Planning, Creative Direction, Lead Generation, New Business Development, Business Development, Training, Strategy, Advertising, Direct Marketing, Relationship Marketing, Salesforce.com, Email Marketing, Direct Mail, Contract Negotiation, Program Management, Research, Public Relations, Social Media Marketing, Integrated Marketing, Marketing Management, Health Education, Patient Education, Physician Educational...
Education
State University of New York at Binghamton 1990 — 1994
BSS, Social Science
Vestal Senior High 1978 — 1980
Blessed Trinity
MediMedia 2001 - 2009
ICT Group June 1999 - January 2001
PHE, Inc 1997 - 1998
Britt Worldwide 1995 - 1997
Skills
Marketing, Marketing Communications, Trade Shows, Event Management, Management, Event Planning, Marketing Strategy, Sales, Account Management, CRM, Budgets, Project Management, Strategic Planning, Creative Direction, Lead Generation, New Business Development, Business Development, Training, Strategy, Advertising, Direct Marketing, Relationship Marketing, Salesforce.com, Email Marketing, Direct Mail, Contract Negotiation, Program Management, Research, Public Relations, Social Media Marketing, Integrated Marketing, Marketing Management, Health Education, Patient Education, Physician Educational...
Education
State University of New York at Binghamton 1990 — 1994
BSS, Social Science
Vestal Senior High 1978 — 1980
Blessed Trinity
Mark Alpern Mark Alpern's ICT Group Experience 2003 - 2008
Job ForwardVu Solutions Inc.
Industry Management Consulting
Experience
Forwardvu Solutions October 2012 - Present
Athabasca University 2000 - 2013
HGS September 2010 - September 2012
Teleperformance February 2008 - July 2009
ICT Group 2003 - 2008
Ceridian Canada Ltd. 2000 - 2002
TELUS (formerly Edmonton Telephones / ED TEL) 1981 - 1999
Skills
CRM, Strategic Planning, Program Management, Business Process..., Strategy, Management, Operations Management, Process Improvement, Project Management, Performance Management, Training, Leadership, Call Center, Telecommunications, Six Sigma, Call Centers, Customer Satisfaction, Forecasting, Business Transformation, Service Delivery, Quality Assurance, Budgets, Sales, Executive Management, Human Resources
Education
Athabasca University 1996 — 1999
Master of Business Administration
Forwardvu Solutions October 2012 - Present
Athabasca University 2000 - 2013
HGS September 2010 - September 2012
Teleperformance February 2008 - July 2009
ICT Group 2003 - 2008
Ceridian Canada Ltd. 2000 - 2002
TELUS (formerly Edmonton Telephones / ED TEL) 1981 - 1999
Skills
CRM, Strategic Planning, Program Management, Business Process..., Strategy, Management, Operations Management, Process Improvement, Project Management, Performance Management, Training, Leadership, Call Center, Telecommunications, Six Sigma, Call Centers, Customer Satisfaction, Forecasting, Business Transformation, Service Delivery, Quality Assurance, Budgets, Sales, Executive Management, Human Resources
Education
Athabasca University 1996 — 1999
Master of Business Administration
Nick Tropiano Nick Tropiano's ICT Group Experience 1988 - 1997
Job Visual Communications and General Education Instructor at ITT Technical Institute
Industry Education Management
Experience
ITT Technical Institute September 2010 - Present
ITT Technical Institute October 2006 - September 2010
ITT Technical Institute July 2005 - October 2006
The Chubb Institute January 2003 - July 2005
NOTUS Communications, LLC January 2003 - June 2004
Chestnut Hill College September 2001 - May 2004
RMH Teleservices/ NCO Group 1997 - January 2001
ICT Group 1988 - 1997
Skills
Higher Education, Adult Education, Distance Learning, E-Learning, Dreamweaver, Technical Writing, Photoshop, Flash, Project Management, Illustrator, Premiere, Call Center, PHP, Operations Management, Digital Video, Call Centers, Leadership, Multimedia, Training, Editing, CRM, Program Management, Management
Education
Chubb Technical Institute 2001 — 2001
Business and Web Programming Diploma, Web-based Programming Languages
Central Michigan University 1986 — 1989
MBA, General Business Administration
Temple University 1981 — 1985
BA, Communications
ITT Technical Institute Phila
ITT Technical Institute September 2010 - Present
ITT Technical Institute October 2006 - September 2010
ITT Technical Institute July 2005 - October 2006
The Chubb Institute January 2003 - July 2005
NOTUS Communications, LLC January 2003 - June 2004
Chestnut Hill College September 2001 - May 2004
RMH Teleservices/ NCO Group 1997 - January 2001
ICT Group 1988 - 1997
Skills
Higher Education, Adult Education, Distance Learning, E-Learning, Dreamweaver, Technical Writing, Photoshop, Flash, Project Management, Illustrator, Premiere, Call Center, PHP, Operations Management, Digital Video, Call Centers, Leadership, Multimedia, Training, Editing, CRM, Program Management, Management
Education
Chubb Technical Institute 2001 — 2001
Business and Web Programming Diploma, Web-based Programming Languages
Central Michigan University 1986 — 1989
MBA, General Business Administration
Temple University 1981 — 1985
BA, Communications
ITT Technical Institute Phila
Danielle White Ketler, PHR, SHRM-CP Danielle White Ketler, PHR, SHRM-CP's ICT Group Experience 2006 - 2007
Job Senior Human Resources Business Partner at Jacobs
Industry Architecture & Planning
Experience
Jacobs August 2014 - Present
Lockheed Martin October 2013 - August 2014
Jacobs April 2009 - October 2013
IPS December 2008 - April 2009
Orleans Homebuilders, Inc September 2007 - December 2008
ICT Group 2006 - 2007
Woods Services 2003 - 2006
Skills
HRIS, Employee Relations, Onboarding, Recruiting, Talent Acquisition, HR Policies, Performance Management, Human Resources, Employee Benefits, Applicant Tracking..., FMLA, Talent Management
Education
La Salle University 2003 — 2007
Master of Business Administration (M.B.A.), Human Resources Management and Services
King's College 1997 — 2001
BS, Human Resources
Jacobs August 2014 - Present
Lockheed Martin October 2013 - August 2014
Jacobs April 2009 - October 2013
IPS December 2008 - April 2009
Orleans Homebuilders, Inc September 2007 - December 2008
ICT Group 2006 - 2007
Woods Services 2003 - 2006
Skills
HRIS, Employee Relations, Onboarding, Recruiting, Talent Acquisition, HR Policies, Performance Management, Human Resources, Employee Benefits, Applicant Tracking..., FMLA, Talent Management
Education
La Salle University 2003 — 2007
Master of Business Administration (M.B.A.), Human Resources Management and Services
King's College 1997 — 2001
BS, Human Resources
Heather Costello Heather Costello's ICT Group Experience July 2005 - July 2006
Job Assistant Professor and Program Director of Paralegal Studies at Bucks County Community College
Industry Higher Education
Experience
Bucks County Community College August 2008 - Present
ICT Group July 2005 - July 2006
Hanan M. Isaacs, P.C. September 2003 - July 2005
State of New Jersey Judiciary September 2002 - September 2003
District Attorneys Office of Philadelphia January 1998 - May 2002
Skills
Higher Education, College Teaching, Teaching, Adult Education, Instructional Technology, Instructional Design, Curriculum Design, Tutoring, Educational Technology, Public Speaking, Grant Writing, Career Counseling, Teacher Training, Staff Development, Community Outreach, Psychology, Psychotherapy, Non-profits, Student Development, Nonprofits, Microsoft Office
Education
Rutgers University School of Law - Camden 1998 — 2002
Doctor of Law (JD)
Holy Family University 1993 — 1997
Bachelor of Arts (B.A.), Criminal Justice/Police Science
Bucks County Community College August 2008 - Present
ICT Group July 2005 - July 2006
Hanan M. Isaacs, P.C. September 2003 - July 2005
State of New Jersey Judiciary September 2002 - September 2003
District Attorneys Office of Philadelphia January 1998 - May 2002
Skills
Higher Education, College Teaching, Teaching, Adult Education, Instructional Technology, Instructional Design, Curriculum Design, Tutoring, Educational Technology, Public Speaking, Grant Writing, Career Counseling, Teacher Training, Staff Development, Community Outreach, Psychology, Psychotherapy, Non-profits, Student Development, Nonprofits, Microsoft Office
Education
Rutgers University School of Law - Camden 1998 — 2002
Doctor of Law (JD)
Holy Family University 1993 — 1997
Bachelor of Arts (B.A.), Criminal Justice/Police Science
Gene Porter, Jr. Gene Porter, Jr.'s ICT Group Experience 2008 - 2010
Job National Inbound Sales Executive at AnswerNet
Industry Telecommunications
Experience
LEAF Commercial Capital, Inc. December 2014 - Present
AnswerNet December 2013 - Present
AnswerNet November 2011 - December 2013
Sykes February 2010 - November 2011
Sykes June 2009 - June 2010
ICT Group 2008 - 2010
ICT Group 2008 - 2010
Skills
Account Management, Analysis, BPO, Business Intelligence, Business Development, Budgets, CRM, Call Center, Call Center Development, Call Centers, Coaching, Cold Calling, Contact Centers, Contract Negotiation, Cross-functional Team..., Customer Experience, Customer Retention, Customer Satisfaction, Customer Service, Direct Sales, Employee Training, Forecasting, Inbound Marketing, Lead Generation, Leadership, Management, Networking, New Business Development, Operations Management, Outsourcing, Process Improvement, Process Scheduler, Project Management, Project Planning, Recruiting, Sales, Sales Management, Sales Operations, Sales Process, Social Media, Solution Selling, Strategic Planning, Team Building, Team Leadership, Team Management, Telecommunications, Telemarketing, Telephone Skills, Training, Troubleshooting
Education
Bucks County Community College
Business, Business Administration
LEAF Commercial Capital, Inc. December 2014 - Present
AnswerNet December 2013 - Present
AnswerNet November 2011 - December 2013
Sykes February 2010 - November 2011
Sykes June 2009 - June 2010
ICT Group 2008 - 2010
ICT Group 2008 - 2010
Skills
Account Management, Analysis, BPO, Business Intelligence, Business Development, Budgets, CRM, Call Center, Call Center Development, Call Centers, Coaching, Cold Calling, Contact Centers, Contract Negotiation, Cross-functional Team..., Customer Experience, Customer Retention, Customer Satisfaction, Customer Service, Direct Sales, Employee Training, Forecasting, Inbound Marketing, Lead Generation, Leadership, Management, Networking, New Business Development, Operations Management, Outsourcing, Process Improvement, Process Scheduler, Project Management, Project Planning, Recruiting, Sales, Sales Management, Sales Operations, Sales Process, Social Media, Solution Selling, Strategic Planning, Team Building, Team Leadership, Team Management, Telecommunications, Telemarketing, Telephone Skills, Training, Troubleshooting
Education
Bucks County Community College
Business, Business Administration
Gregory Baus Gregory Baus's ICT Group Experience July 2009 - January 2010
Job Freelance Private Tutor
Industry Higher Education
Experience
Freelance 2011 - Present
Korea International School in Beijing September 2011 - November 2011
Cambodian International University / ELT February 2011 - August 2011
Days Inn and Conference Center March 2010 - December 2010
ICT Group July 2009 - January 2010
One Source Staffing December 2008 - June 2009
Northumberland Christian School January 2007 - December 2008
Skills
Writing, Creative Writing, Speech Writing, News Writing, Academic Writing, Editing, Copy Editing, Copywriting, Proofreading, Teaching English as a..., Academic English, Critical Thinking, Reviews, Voice Over, Voice Acting, Social Media, Philosophy, Report Writing, Freelance Writing, Research, Curriculum Development, Blogging, Teaching, History, Books, Publishing
Education
Pannasastra University of Cambodia 2011 — 2011
144 hr. Certificate, Teaching English as a Second or Foreign Language/ESL Language Instructor
Vrije Universiteit Amsterdam 2005 — 2007
Master of Arts (M.A.), Philosophy
Redeemer University College 2002 — 2003
Bachelor of Arts (B.A.), Philosophy
Covenant College 1992 — 1996
Bachelor of Arts (B.A.), Multi/Interdisciplinary Studies
Freelance 2011 - Present
Korea International School in Beijing September 2011 - November 2011
Cambodian International University / ELT February 2011 - August 2011
Days Inn and Conference Center March 2010 - December 2010
ICT Group July 2009 - January 2010
One Source Staffing December 2008 - June 2009
Northumberland Christian School January 2007 - December 2008
Skills
Writing, Creative Writing, Speech Writing, News Writing, Academic Writing, Editing, Copy Editing, Copywriting, Proofreading, Teaching English as a..., Academic English, Critical Thinking, Reviews, Voice Over, Voice Acting, Social Media, Philosophy, Report Writing, Freelance Writing, Research, Curriculum Development, Blogging, Teaching, History, Books, Publishing
Education
Pannasastra University of Cambodia 2011 — 2011
144 hr. Certificate, Teaching English as a Second or Foreign Language/ESL Language Instructor
Vrije Universiteit Amsterdam 2005 — 2007
Master of Arts (M.A.), Philosophy
Redeemer University College 2002 — 2003
Bachelor of Arts (B.A.), Philosophy
Covenant College 1992 — 1996
Bachelor of Arts (B.A.), Multi/Interdisciplinary Studies
Jonathan Koffler, MBA Jonathan Koffler, MBA's ICT Group Experience November 2007 - September 2009
Job Customer Service, Operations & Call Center Executive
Industry Medical Devices
Experience
Bryn Mawr Skin & Cancer Institute/Cirillo Cosmetic Dermatology Spa August 2013 - Present
Customer Care Consultants September 2009 - August 2013
ICT Group November 2007 - September 2009
Animas a Johnson & Johnson Company August 2001 - July 2007
Animas Corporation August 2001 - July 2007
Animas Corporation January 2001 - January 2002
PENN BOTTLE & SUPPLY COMPANY June 1976 - August 1999
Skills
Start-ups, Customer Service, Change Management, Process Improvement, Problem Solving, Six Sigma, Call Center Management..., Operations Management, Call Center, Management, Program Management, Team Leadership, Leadership, Quality Assurance, Business Development, Outsourcing, Cross-functional Team..., Strategic Planning, Analysis, Forecasting, Business Analysis, Product Management, Call Centers, Product Development, Marketing, Consulting, Software Documentation, Project Management, Training, Strategy, Microsoft Excel, Data Analysis, Coaching, Budgets, Sales, Contract Negotiation, Manufacturing, Account Management, Project Planning, SDLC, Team Building, Sales Operations, Insurance, Vendor Management, Continuous Improvement, Business Process, Business Planning, New Business Development, Risk Management, P&L Management
Education
Drexel University 1999 — 2002
MBA, Marketing
Drexel University - LeBow College of Business 1972 — 1974
BS, Business Administration
Bryn Mawr Skin & Cancer Institute/Cirillo Cosmetic Dermatology Spa August 2013 - Present
Customer Care Consultants September 2009 - August 2013
ICT Group November 2007 - September 2009
Animas a Johnson & Johnson Company August 2001 - July 2007
Animas Corporation August 2001 - July 2007
Animas Corporation January 2001 - January 2002
PENN BOTTLE & SUPPLY COMPANY June 1976 - August 1999
Skills
Start-ups, Customer Service, Change Management, Process Improvement, Problem Solving, Six Sigma, Call Center Management..., Operations Management, Call Center, Management, Program Management, Team Leadership, Leadership, Quality Assurance, Business Development, Outsourcing, Cross-functional Team..., Strategic Planning, Analysis, Forecasting, Business Analysis, Product Management, Call Centers, Product Development, Marketing, Consulting, Software Documentation, Project Management, Training, Strategy, Microsoft Excel, Data Analysis, Coaching, Budgets, Sales, Contract Negotiation, Manufacturing, Account Management, Project Planning, SDLC, Team Building, Sales Operations, Insurance, Vendor Management, Continuous Improvement, Business Process, Business Planning, New Business Development, Risk Management, P&L Management
Education
Drexel University 1999 — 2002
MBA, Marketing
Drexel University - LeBow College of Business 1972 — 1974
BS, Business Administration
Mark L. Heinlein, Ed.S's ICT Group Experience 1997 - 1998
Job Global Director, Learning and Development at Lenovo
Industry Human Resources
Experience
Lenovo April 2014 - Present
Carestream Health July 2012 - April 2014
Carestream Health July 2010 - July 2012
ARAMARK Healthcare June 2007 - July 2010
ARAMARK (Correctional Services) November 2003 - June 2007
RMH Teleservices (Now a part of NCO Group) 2001 - 2003
Citibank 1998 - 2001
ICT Group 1997 - 1998
Advanta 1994 - 1998
United States Army Reserve 1987 - 1998
Skills
Talent Acquisition, Organizational..., Talent Development, Adult Education, Talent Management, Performance Management, Succession Planning, Employee Engagement, HR Strategy, Leadership Development, Organizational Design, Talent Assessment, Instructional Design, Onboarding, Human Capital Management, Team Building, Management Development, Recruiting, Executive Coaching, Training Delivery, Staff Development, Personnel Management, Project Management, Strategic Partnerships, Management, Leadership, Strategy, E-Learning, Process Improvement, Training, Organizational..., Strategic Planning, Human Resources, Team Leadership, Employee Relations, Change Management, Coaching, Program Management, Employee Training, Workforce Planning, Performance Improvement, Workshop Facilitation, Executive Management, Deferred Compensation, Labor Relations, Career Development, HRIS, Employee Benefits, HR Policies, Conflict Resolution
Education
Northcentral University 2006 — 2015
Ed.S Education Specialist, Global Training and Development
American InterContinental University 2004 — 2005
Master of Education, Education
John Carroll University 1983 — 1987
Bachelor of Arts, History
Lenovo April 2014 - Present
Carestream Health July 2012 - April 2014
Carestream Health July 2010 - July 2012
ARAMARK Healthcare June 2007 - July 2010
ARAMARK (Correctional Services) November 2003 - June 2007
RMH Teleservices (Now a part of NCO Group) 2001 - 2003
Citibank 1998 - 2001
ICT Group 1997 - 1998
Advanta 1994 - 1998
United States Army Reserve 1987 - 1998
Skills
Talent Acquisition, Organizational..., Talent Development, Adult Education, Talent Management, Performance Management, Succession Planning, Employee Engagement, HR Strategy, Leadership Development, Organizational Design, Talent Assessment, Instructional Design, Onboarding, Human Capital Management, Team Building, Management Development, Recruiting, Executive Coaching, Training Delivery, Staff Development, Personnel Management, Project Management, Strategic Partnerships, Management, Leadership, Strategy, E-Learning, Process Improvement, Training, Organizational..., Strategic Planning, Human Resources, Team Leadership, Employee Relations, Change Management, Coaching, Program Management, Employee Training, Workforce Planning, Performance Improvement, Workshop Facilitation, Executive Management, Deferred Compensation, Labor Relations, Career Development, HRIS, Employee Benefits, HR Policies, Conflict Resolution
Education
Northcentral University 2006 — 2015
Ed.S Education Specialist, Global Training and Development
American InterContinental University 2004 — 2005
Master of Education, Education
John Carroll University 1983 — 1987
Bachelor of Arts, History
Dona Hogge Dona Hogge's ICT Group Experience October 2005 - August 2006
Job Outpatient Admissions/Collections Clerk at River Valley Medical Center
Industry Cosmetics
Experience
River Valley Medical Center October 2013 - Present
Mary Kay Independent Business Owner October 2010 - Present
Medical Office Systems August 2006 - February 2013
ICT Group October 2005 - August 2006
Pathology Business Services October 2002 - August 2005
Law Offices of James G. O'Neill February 2001 - July 2002
Bio-Diagnostics Lab / Lab Corp June 1997 - November 2000
Physician's Automated Laboratory June 1984 - March 1997
Skills
Skin Care, Cosmetics, Beauty Industry, Fragrance, Makeovers, Makeup Artistry, Gifts, Glamour, Skin Care Products, Home Based Business, Microdermabrasion, Cosmetology, Acne, Parties, Skin, Typing, Data Entry, Medical Billing, Health Insurance, Customer Service, Customer Satisfaction, Hair Care, Microsoft Excel, Sales, Small Business
Education
American InterContinental University 2013 — 2014
Business Administration, 4.0
Bakersfield College 1983 — 1984
Business
Foothill High School 1981 — 1983
High School, Business, 4.0
River Valley Medical Center October 2013 - Present
Mary Kay Independent Business Owner October 2010 - Present
Medical Office Systems August 2006 - February 2013
ICT Group October 2005 - August 2006
Pathology Business Services October 2002 - August 2005
Law Offices of James G. O'Neill February 2001 - July 2002
Bio-Diagnostics Lab / Lab Corp June 1997 - November 2000
Physician's Automated Laboratory June 1984 - March 1997
Skills
Skin Care, Cosmetics, Beauty Industry, Fragrance, Makeovers, Makeup Artistry, Gifts, Glamour, Skin Care Products, Home Based Business, Microdermabrasion, Cosmetology, Acne, Parties, Skin, Typing, Data Entry, Medical Billing, Health Insurance, Customer Service, Customer Satisfaction, Hair Care, Microsoft Excel, Sales, Small Business
Education
American InterContinental University 2013 — 2014
Business Administration, 4.0
Bakersfield College 1983 — 1984
Business
Foothill High School 1981 — 1983
High School, Business, 4.0
Jamie Gairo, M.A., ACC Jamie Gairo, M.A., ACC's ICT Group Experience July 2005 - July 2006
Job People Development Expert
Industry Management Consulting
Experience
Prestera FX, Inc. December 2014 - Present
TrainingFolks March 2014 - Present
LaSalle University August 2006 - Present
The Asha Institute February 2006 - Present
Clarity Consultants October 2013 - March 2014
Performance Development Group January 2012 - August 2012
Integral Leadership Review August 2010 - August 2011
Chestnut Hill College April 2008 - January 2011
ICT Group July 2005 - July 2006
Wells Fargo Financial 2002 - 2005
Skills
Positive Psychology, Positive Change, Leadership Development, Workshop Facilitation, Training Facilitation, Team Facilitation, Instructional Design, Experiential Learning, Executive Coaching, Leadership Development..., Career Development..., Personal Development, Life Coaching, Organizational..., Higher Education, Teaching Adults, Qualitative Research, Work Life Balance, Women's Studies, Writing, Research, Quantitative Research, Distance Learning, Distributed Team..., Distributed Teams, Career Assessment, Performance Consulting, Talent Management, Curriculum Design, Curriculum Development, Blended Learning, Coaching, Career Development, Public Speaking, Training, Staff Development, Leadership, Career Counseling, Interviews
Education
Fielding Graduate University 2009 — 2013
PhD, Human and Organizational Systems
Fielding Graduate University 2009 — 2011
MA, Human Development
Fielding Graduate University 2006 — 2007
MA, Organizational Management & Development
Fielding Graduate University 2006 — 2006
Evidence Based Coaching Certificate
University of Pennsylvania 2004 — 2006
Human Resource Management, Human Resource Management
La Salle University 2002 — 2005
Business Communication, Professional Communication
Lock Haven University of Pennsylvania 1995 — 1999
BA, Experimental Psychology
Prestera FX, Inc. December 2014 - Present
TrainingFolks March 2014 - Present
LaSalle University August 2006 - Present
The Asha Institute February 2006 - Present
Clarity Consultants October 2013 - March 2014
Performance Development Group January 2012 - August 2012
Integral Leadership Review August 2010 - August 2011
Chestnut Hill College April 2008 - January 2011
ICT Group July 2005 - July 2006
Wells Fargo Financial 2002 - 2005
Skills
Positive Psychology, Positive Change, Leadership Development, Workshop Facilitation, Training Facilitation, Team Facilitation, Instructional Design, Experiential Learning, Executive Coaching, Leadership Development..., Career Development..., Personal Development, Life Coaching, Organizational..., Higher Education, Teaching Adults, Qualitative Research, Work Life Balance, Women's Studies, Writing, Research, Quantitative Research, Distance Learning, Distributed Team..., Distributed Teams, Career Assessment, Performance Consulting, Talent Management, Curriculum Design, Curriculum Development, Blended Learning, Coaching, Career Development, Public Speaking, Training, Staff Development, Leadership, Career Counseling, Interviews
Education
Fielding Graduate University 2009 — 2013
PhD, Human and Organizational Systems
Fielding Graduate University 2009 — 2011
MA, Human Development
Fielding Graduate University 2006 — 2007
MA, Organizational Management & Development
Fielding Graduate University 2006 — 2006
Evidence Based Coaching Certificate
University of Pennsylvania 2004 — 2006
Human Resource Management, Human Resource Management
La Salle University 2002 — 2005
Business Communication, Professional Communication
Lock Haven University of Pennsylvania 1995 — 1999
BA, Experimental Psychology
Damario Gerrald's ICT Group Experience March 2000 - July 2001
Job National Recording Artist | Buffalo Bills Anthem Maker
Industry Entertainment
Experience
Buffalo Footbal Anthems (Bills) 2011 - Present
Empyre Nation 2002 - Present
Empyre Nation (Gerrald Group Inc.) May 2002 - Present
LocalEdge September 2011 - 2012
YRC Worldwide, Inc. 2010 - 2011
Karl Myles Attorneys at Law 2004 - April 2010
istandardproducers 2009 - 2010
ICT Group March 2000 - July 2001
Skills
Music Production, Songwriting, Performer, Editing, Online Marketing, Record Labels, Social Media Marketing, Social Media, Creative Direction, Music, Singing, New Media, Music Industry, Entertainment, Social Networking, Radio, Entrepreneurship
Education
Bryant and Stratton College 2006 — 2008
Associates, Business
Buffalo Footbal Anthems (Bills) 2011 - Present
Empyre Nation 2002 - Present
Empyre Nation (Gerrald Group Inc.) May 2002 - Present
LocalEdge September 2011 - 2012
YRC Worldwide, Inc. 2010 - 2011
Karl Myles Attorneys at Law 2004 - April 2010
istandardproducers 2009 - 2010
ICT Group March 2000 - July 2001
Skills
Music Production, Songwriting, Performer, Editing, Online Marketing, Record Labels, Social Media Marketing, Social Media, Creative Direction, Music, Singing, New Media, Music Industry, Entertainment, Social Networking, Radio, Entrepreneurship
Education
Bryant and Stratton College 2006 — 2008
Associates, Business
Jason Pedreza Jason Pedreza's ICT Group Experience August 2007 - November 2007
Job Senior Database Engineer at Fidelity Investments
Industry Financial Services
Experience
Fidelity Investments - CDE Engineering August 2012 - Present
Credit Suisse June 2008 - August 2012
Optwize Inc. November 2007 - June 2008
ICT Group August 2007 - November 2007
SunGard System Access July 2004 - July 2007
Skills
Oracle, PL/SQL, Database Design, Data Warehousing, Databases, Performance Tuning, XML, Data Modeling, Oracle Reports, SSIS, Oracle SQL, Oracle Developer 2000, Oracle Discoverer, Business Objects, Oracle Streams, XSD, Oracle Application..., Evolven, R, Oracle Data Miner, Informatica PowerCenter, Business Intelligence, Informatica Data Quality, Weka
Education
Syracuse University 2013 — 2015
Certificate of Advanced Study, Data Science
Asia Pacific College 2007 — 2008
Strategic Information Management, Business Intelligence and Knowledge Management
De La Salle University 2000 — 2004
Bachelor of Science in Computer Science, Information Technology
Fidelity Investments - CDE Engineering August 2012 - Present
Credit Suisse June 2008 - August 2012
Optwize Inc. November 2007 - June 2008
ICT Group August 2007 - November 2007
SunGard System Access July 2004 - July 2007
Skills
Oracle, PL/SQL, Database Design, Data Warehousing, Databases, Performance Tuning, XML, Data Modeling, Oracle Reports, SSIS, Oracle SQL, Oracle Developer 2000, Oracle Discoverer, Business Objects, Oracle Streams, XSD, Oracle Application..., Evolven, R, Oracle Data Miner, Informatica PowerCenter, Business Intelligence, Informatica Data Quality, Weka
Education
Syracuse University 2013 — 2015
Certificate of Advanced Study, Data Science
Asia Pacific College 2007 — 2008
Strategic Information Management, Business Intelligence and Knowledge Management
De La Salle University 2000 — 2004
Bachelor of Science in Computer Science, Information Technology
Pat Mallon's ICT Group Experience January 2006 - February 2009
Job Vice President, Healthcare Account Management & Sales at Sykes Enterprises, Inc.
Industry Outsourcing/Offshoring
Experience
Sykes January 2010 - Present
ICT Group January 2006 - February 2009
ICT Group, Inc. (Acquired by Sykes, Inc.) January 2006 - January 2008
Bell Tech.logix January 2005 - January 2006
CONDOR TECHNOLOGY SOLUTIONS (formerly CHMC, INC January 1985 - January 2004
Skills
Forecasting, Customer Service, Sales, Project Management, Account Management, Business Development, Direct Sales, Business Planning, Change Management, Contract Negotiation, Strategy, Leadership, Team Building, CRM, Product Management, Management, Strategic Planning, Sales Management, Team Leadership, Sales Operations, Competitive Analysis, Call Centers, Lead Generation, Salesforce.com, Outsourcing, Program Management, B2B, P&L Management, Marketing Strategy, Recruiting, Operations Management, Marketing, Budgets, Vendor Management, Consulting, Customer Satisfaction, Human Resources, Customer Retention, Project Planning, Customer Experience, Mergers & Acquisitions, Process Improvement, BPO, Solution Selling, Executive Management, Strategic Partnerships, Workforce Management, Start-ups, Cross-functional Team..., Sales Process
Education
Pennsylvania State University-Great Valley Graduate Center 1998 — 1999
Certificate, Program Management
Eastern University 1991 — 1993
B.A., Organizational Management
Sykes January 2010 - Present
ICT Group January 2006 - February 2009
ICT Group, Inc. (Acquired by Sykes, Inc.) January 2006 - January 2008
Bell Tech.logix January 2005 - January 2006
CONDOR TECHNOLOGY SOLUTIONS (formerly CHMC, INC January 1985 - January 2004
Skills
Forecasting, Customer Service, Sales, Project Management, Account Management, Business Development, Direct Sales, Business Planning, Change Management, Contract Negotiation, Strategy, Leadership, Team Building, CRM, Product Management, Management, Strategic Planning, Sales Management, Team Leadership, Sales Operations, Competitive Analysis, Call Centers, Lead Generation, Salesforce.com, Outsourcing, Program Management, B2B, P&L Management, Marketing Strategy, Recruiting, Operations Management, Marketing, Budgets, Vendor Management, Consulting, Customer Satisfaction, Human Resources, Customer Retention, Project Planning, Customer Experience, Mergers & Acquisitions, Process Improvement, BPO, Solution Selling, Executive Management, Strategic Partnerships, Workforce Management, Start-ups, Cross-functional Team..., Sales Process
Education
Pennsylvania State University-Great Valley Graduate Center 1998 — 1999
Certificate, Program Management
Eastern University 1991 — 1993
B.A., Organizational Management
Ken Walters Ken Walters's ICT Group Experience September 2008 - February 2010
Job Energetic, Dynamic and Results Producing Call Center Support Manager Specializing in Quality Assurance and Training
Industry Outsourcing/Offshoring
Experience
Penn State Milton S. Hershey Medical Center April 2015 - Present
Corporate Call Center, Inc. October 2013 - December 2013
Corporate Call Center, Inc. August 2010 - October 2013
ICT Group September 2008 - February 2010
ICT Group September 2006 - September 2008
ICT Group April 2006 - September 2006
ICT Group October 2005 - April 2006
Bucks County Coffee Co August 2002 - May 2004
Brunswick Indoor Recreation Group September 1998 - October 2000
Skills
Training, Quality Assurance, Call Centers, Process Improvement, Leadership, Call Center, Call Center Development, Customer Satisfaction, Management, Auditing, Coaching, Workforce Management, Customer Service, Business Process..., Sales, Budgets, Customer Retention, CRM, Customer Experience, Outsourcing, Staff Development, Staff Management, Employee Training, Telemarketing, Process Management, BPO, Team Leadership, Time Management, Telecommunications, Professional..., Team Building, Analysis, Program Management, Performance Management, Sales Management, Inbound Marketing, Cross-functional Team..., Sop, Software Documentation, Marketing, Quality Management, Contact Centers, Process Simulation, Operations Management, Team Management, Hiring, Avaya, Recruiting
Education
Capella University 2014 — 2016
Bachelor's Degree, Business/Management and Leadership
Central High School 1996 — 2000
Diploma; a ceremonial BA degree, general liberal arts
Penn State Milton S. Hershey Medical Center April 2015 - Present
Corporate Call Center, Inc. October 2013 - December 2013
Corporate Call Center, Inc. August 2010 - October 2013
ICT Group September 2008 - February 2010
ICT Group September 2006 - September 2008
ICT Group April 2006 - September 2006
ICT Group October 2005 - April 2006
Bucks County Coffee Co August 2002 - May 2004
Brunswick Indoor Recreation Group September 1998 - October 2000
Skills
Training, Quality Assurance, Call Centers, Process Improvement, Leadership, Call Center, Call Center Development, Customer Satisfaction, Management, Auditing, Coaching, Workforce Management, Customer Service, Business Process..., Sales, Budgets, Customer Retention, CRM, Customer Experience, Outsourcing, Staff Development, Staff Management, Employee Training, Telemarketing, Process Management, BPO, Team Leadership, Time Management, Telecommunications, Professional..., Team Building, Analysis, Program Management, Performance Management, Sales Management, Inbound Marketing, Cross-functional Team..., Sop, Software Documentation, Marketing, Quality Management, Contact Centers, Process Simulation, Operations Management, Team Management, Hiring, Avaya, Recruiting
Education
Capella University 2014 — 2016
Bachelor's Degree, Business/Management and Leadership
Central High School 1996 — 2000
Diploma; a ceremonial BA degree, general liberal arts
Mike Materacky Mike Materacky's ICT Group Experience April 2000 - January 2005
Job Client Services Leader; Entrepreneur
Industry Marketing and Advertising
Experience
Teleperformance Interactive 2005 - Present
Ignite (powered by Stream Energy) February 2012 - Present
ICT Group April 2000 - January 2005
Harte-Hanks Direct Marketing 1997 - 2001
Skills
Direct Marketing, Advertising, Telemarketing, Customer Retention, Customer Satisfaction, Existing Clients, Credit Cards, Account Management, Leadership, CRM, Customer Experience, Entrepreneurship, Customer Acquisition, Contact Centers, Team Management, Marketing, Direct Sales, Team Leadership, Selling, Team Building, Social Networking, Marketing Communications, Business Development, Sales, Call Centers, Management
Education
Connecticut School of Broadcasting 2015 — 2015
Certificate of Completion, Radio and Television Broadcasting/Technology/Technician
West Chester University of Pennsylvania 1992 — 1996
Bachelor of Arts, English and American Literature
Bucks County Community College 1989 — 1992
Associate of Arts, Communications/Journalism
Pennsbury High School 1985 — 1989
Diploma, General Studies
Teleperformance Interactive 2005 - Present
Ignite (powered by Stream Energy) February 2012 - Present
ICT Group April 2000 - January 2005
Harte-Hanks Direct Marketing 1997 - 2001
Skills
Direct Marketing, Advertising, Telemarketing, Customer Retention, Customer Satisfaction, Existing Clients, Credit Cards, Account Management, Leadership, CRM, Customer Experience, Entrepreneurship, Customer Acquisition, Contact Centers, Team Management, Marketing, Direct Sales, Team Leadership, Selling, Team Building, Social Networking, Marketing Communications, Business Development, Sales, Call Centers, Management
Education
Connecticut School of Broadcasting 2015 — 2015
Certificate of Completion, Radio and Television Broadcasting/Technology/Technician
West Chester University of Pennsylvania 1992 — 1996
Bachelor of Arts, English and American Literature
Bucks County Community College 1989 — 1992
Associate of Arts, Communications/Journalism
Pennsbury High School 1985 — 1989
Diploma, General Studies
Juan DeLeon Juan DeLeon's ICT Group Experience January 2007 - August 2007
Job Managing Member/ CEO and Comic Book Geek at Urban Legends Comics Online Store
Industry Arts and Crafts
Experience
Urban Legends Comics June 2012 - Present
Adecco Personnel Services July 2006 - January 2012
The Caring Place Youth Development February 2009 - April 2010
Manpower November 2007 - January 2008
ICT Group January 2007 - August 2007
Berks and Beyond September 2005 - February 2006
Plattsburgh University May 2004 - July 2004
Katharine Gibbs School July 2002 - May 2004
Municipal Credit Union May 1999 - September 2001
LaGuardia Community College September 1996 - August 1997
Skills
Illustration, Sketching, Creative Writer, Comic Books, Costumes, Graphic Novels, Manga
Education
Katherine Gibbs School 2002 — 2004
A.A.S., Visual Communications/ Graphic Design
Urban Legends Comics June 2012 - Present
Adecco Personnel Services July 2006 - January 2012
The Caring Place Youth Development February 2009 - April 2010
Manpower November 2007 - January 2008
ICT Group January 2007 - August 2007
Berks and Beyond September 2005 - February 2006
Plattsburgh University May 2004 - July 2004
Katharine Gibbs School July 2002 - May 2004
Municipal Credit Union May 1999 - September 2001
LaGuardia Community College September 1996 - August 1997
Skills
Illustration, Sketching, Creative Writer, Comic Books, Costumes, Graphic Novels, Manga
Education
Katherine Gibbs School 2002 — 2004
A.A.S., Visual Communications/ Graphic Design
Danny Beckley Jr Danny Beckley Jr's ICT Group Experience August 2004 - September 2007
Job Technical Care Coach
Industry Telecommunications
Experience
T-Mobile October 2013 - Present
T-Mobile June 2012 - September 2013
T-Mobile USA June 2008 - June 2012
T-Mobile USA June 2008 - June 2012
Westwood College September 2007 - June 2008
Westwood College Online September 2007 - June 2008
ICT Group August 2004 - September 2007
ICT Group August 2004 - September 2007
Mci November 2003 - August 2004
Skills
Customer Retention, Interviews, Management, Customer Satisfaction, Sales, Networking, Telecommunications, Leadership, Troubleshooting, Customer Service
Education
Pikes Peak Community College 2007 — 2010
Business Transfer
Colorado State University
Pikes Peak Community College
Associate of Arts, Business
Regis University
Bachelor's, Management & Finance
T-Mobile October 2013 - Present
T-Mobile June 2012 - September 2013
T-Mobile USA June 2008 - June 2012
T-Mobile USA June 2008 - June 2012
Westwood College September 2007 - June 2008
Westwood College Online September 2007 - June 2008
ICT Group August 2004 - September 2007
ICT Group August 2004 - September 2007
Mci November 2003 - August 2004
Skills
Customer Retention, Interviews, Management, Customer Satisfaction, Sales, Networking, Telecommunications, Leadership, Troubleshooting, Customer Service
Education
Pikes Peak Community College 2007 — 2010
Business Transfer
Colorado State University
Pikes Peak Community College
Associate of Arts, Business
Regis University
Bachelor's, Management & Finance
Danyelle Lowman Bush, CPP's ICT Group Experience October 2006 - July 2007
Job Senior Implementation Manager at ADP
Industry Financial Services
Experience
ADP July 2012 - Present
ADP January 2010 - July 2012
ADP October 1990 - January 2010
ICT Group October 2006 - July 2007
Skills
PMP, Operations Management, Project Management, ADP Payroll, Leadership Development, Process Improvement, Business Analysis, Account Management, Change Management, Workforce Management, Team Building, Project Portfolio..., Vendor Management, Outsourcing, Program Management, Salesforce.com, Business Process, Cross-functional Team..., Management
Education
Boston University 2006 — 2008
Master of Science, Project Management
ADP July 2012 - Present
ADP January 2010 - July 2012
ADP October 1990 - January 2010
ICT Group October 2006 - July 2007
Skills
PMP, Operations Management, Project Management, ADP Payroll, Leadership Development, Process Improvement, Business Analysis, Account Management, Change Management, Workforce Management, Team Building, Project Portfolio..., Vendor Management, Outsourcing, Program Management, Salesforce.com, Business Process, Cross-functional Team..., Management
Education
Boston University 2006 — 2008
Master of Science, Project Management
Monica Bianchi Monica Bianchi's ICT Group Experience March 2007 - November 2007
Job RF engineer at Société de transport de Montréal
Industry Telecommunications
Experience
Société de transport de Montréal July 2008 - Present
TELUS Communications December 2007 - May 2008
ICT Group March 2007 - November 2007
NMS May 2006 - October 2006
Ericsson May 2005 - August 2005
Hydro Quebec September 2004 - December 2004
NERA ASA June 2001 - September 2003
DIVEO ARGENTINA S.A September 1999 - June 2001
Miniphone December 1993 - October 1999
Skills
Telecommunications, Testing, Transmission, Networking, TCP/IP, Wireless, IP, VoIP, SDH, Product Management, Radio, RF Engineering, Commissioning
Education
Université de Sherbrooke 2004 — 2006
Bsc, Electric Engineer
Instituto Tecnológico de Buenos Aires 2002 — 2003
Certified Quality Engineer
Universidad de Buenos Aires / UBA
Société de transport de Montréal July 2008 - Present
TELUS Communications December 2007 - May 2008
ICT Group March 2007 - November 2007
NMS May 2006 - October 2006
Ericsson May 2005 - August 2005
Hydro Quebec September 2004 - December 2004
NERA ASA June 2001 - September 2003
DIVEO ARGENTINA S.A September 1999 - June 2001
Miniphone December 1993 - October 1999
Skills
Telecommunications, Testing, Transmission, Networking, TCP/IP, Wireless, IP, VoIP, SDH, Product Management, Radio, RF Engineering, Commissioning
Education
Université de Sherbrooke 2004 — 2006
Bsc, Electric Engineer
Instituto Tecnológico de Buenos Aires 2002 — 2003
Certified Quality Engineer
Universidad de Buenos Aires / UBA
Danica Grannon-McQuiston's ICT Group Experience February 2007 - June 2008
Job Assistant Editor/Staff Photographer Neufutur Magazine
Industry Media Production
Experience
NeuFutur Magazine July 2008 - Present
InfoCision Management Corporation August 2014 - February 2015
Venture Data June 2008 - September 2008
ICT Group February 2007 - June 2008
Skills
Reviews, Digital Photography, Weightlifting, Criminal Justice, Social Media, Magazines, Press Releases, Public Relations, Film, Blogging, Editing, Research, Creative Writing, Video Editing, Photography, Facebook
Education
The University of Akron 2014 — 2016
Master of Science (MS), Exercise physiology/Adult fitness
Kent State University 2009 — 2013
Justice Studies, Criminal Justice and Corrections, 3.6
Lancaster High School 2004 — 2008
High school Diploma, College Prep, 3.75
NeuFutur Magazine July 2008 - Present
InfoCision Management Corporation August 2014 - February 2015
Venture Data June 2008 - September 2008
ICT Group February 2007 - June 2008
Skills
Reviews, Digital Photography, Weightlifting, Criminal Justice, Social Media, Magazines, Press Releases, Public Relations, Film, Blogging, Editing, Research, Creative Writing, Video Editing, Photography, Facebook
Education
The University of Akron 2014 — 2016
Master of Science (MS), Exercise physiology/Adult fitness
Kent State University 2009 — 2013
Justice Studies, Criminal Justice and Corrections, 3.6
Lancaster High School 2004 — 2008
High school Diploma, College Prep, 3.75
Norrie Marx Norrie Marx's ICT Group Experience January 2005 - January 2009
Job Project Manager
Industry Telecommunications
Experience
AHI, LLC April 2009 - Present
ICT Group January 2005 - January 2009
Sklar Carmosin & Company June 1998 - January 2005
The Hibbert Group October 1995 - June 1998
Skills
CRM, Quality Assurance, Analysis, Business Planning, Vendor Management, Outsourcing, Team Leadership, Business Analysis, Operations Management, Workforce Management, Telecommunications, BPO, Account Management, Leadership, Management, Process Improvement, Project Management, Project Planning
Education
Temple University 1989 — 1993
Business Management and Adminstration
Arcadia University
BA, Business Management and Administration
AHI, LLC April 2009 - Present
ICT Group January 2005 - January 2009
Sklar Carmosin & Company June 1998 - January 2005
The Hibbert Group October 1995 - June 1998
Skills
CRM, Quality Assurance, Analysis, Business Planning, Vendor Management, Outsourcing, Team Leadership, Business Analysis, Operations Management, Workforce Management, Telecommunications, BPO, Account Management, Leadership, Management, Process Improvement, Project Management, Project Planning
Education
Temple University 1989 — 1993
Business Management and Adminstration
Arcadia University
BA, Business Management and Administration
Angela Dickinson Angela Dickinson's ICT Group Experience June 2004 - June 2005
Job Hospital & Health Care Professional
Industry Hospital & Health Care
Experience
Wedgewood of Winter Haven February 2011 - Present
Dove Healthcare February 2008 - April 2011
ICT Group June 2004 - June 2005
Skills
Familiar with HIPAA..., I can type 60 wpm, Familiar with Microsoft..., Healthcare, Customer Service, Management, Teamwork, Hospitals, Data Entry, Front Office, Time Management, Critical Thinking, Microsoft Word, Microsoft Office, Microsoft Excel, Outlook, PowerPoint, Employee Relations, Leadership, Wellness
Education
Fortis College 2012 — 2013
Associate's degree, Hospitality Administration/Management, 3.8 GPA as of 05 / 2013
Fortis College 2009 — 2011
Associate's degree, Medical Administrative/Executive Assistant and Medical Secretary, 3.7 GPA
Wedgewood of Winter Haven February 2011 - Present
Dove Healthcare February 2008 - April 2011
ICT Group June 2004 - June 2005
Skills
Familiar with HIPAA..., I can type 60 wpm, Familiar with Microsoft..., Healthcare, Customer Service, Management, Teamwork, Hospitals, Data Entry, Front Office, Time Management, Critical Thinking, Microsoft Word, Microsoft Office, Microsoft Excel, Outlook, PowerPoint, Employee Relations, Leadership, Wellness
Education
Fortis College 2012 — 2013
Associate's degree, Hospitality Administration/Management, 3.8 GPA as of 05 / 2013
Fortis College 2009 — 2011
Associate's degree, Medical Administrative/Executive Assistant and Medical Secretary, 3.7 GPA
deontae daniels's ICT Group Experience October 2005 - September 2006
Job Infrastructure Engineer at Valdez International Corporation
Industry Information Technology and Services
Experience
Valdez International Corporation 2015 - Present
Chickasaw Nation Industries, Inc. August 2013 - January 2015
General Dynamics Information Technology August 2011 - August 2013
General Dynamics Information Technology June 2010 - September 2011
Harris Corporation September 2009 - June 2010
Apex Systems October 2007 - September 2009
ZeroChaos September 2006 - September 2007
ICT Group October 2005 - September 2006
Best Buy Geek Squad July 2005 - October 2005
Skills
Active Directory, Network Security, BMC Remedy, A+ Certified, Troubleshooting, Windows Server, Computer Hardware, System Administration, Network Administration, Servers, Windows 7, Software Installation, CCNA, Help Desk Support, Network + Certified, Security+, Security, Information Assurance, Microsoft Exchange, VMware ESX, Software Documentation, VMware, DoD, Switches, Group Policy, Operating Systems, DNS, Cisco Technologies, CompTIA, Networking, Technical Support, XP, Microsoft Certified..., Virtualization, VPN, Integration, Windows, Routers, Network Engineering, TCP/IP, Network+, System Deployment, Hardware, Disaster Recovery, DHCP, Cisco IOS, Databases, Computer Security, Information Technology, Testing
Education
ECPI University 2007 — 2010
Associate, Science Computer and Information Science; Networking & Security Management
Advanced Technology Center, Virginia 2004 — 2005
A+ Computer repair
Salem High School, Virginia 2002 — 2005
High School Diploma Class of 2005
Advanced Technology Center, Virginia 2003 — 2004
Valdez International Corporation 2015 - Present
Chickasaw Nation Industries, Inc. August 2013 - January 2015
General Dynamics Information Technology August 2011 - August 2013
General Dynamics Information Technology June 2010 - September 2011
Harris Corporation September 2009 - June 2010
Apex Systems October 2007 - September 2009
ZeroChaos September 2006 - September 2007
ICT Group October 2005 - September 2006
Best Buy Geek Squad July 2005 - October 2005
Skills
Active Directory, Network Security, BMC Remedy, A+ Certified, Troubleshooting, Windows Server, Computer Hardware, System Administration, Network Administration, Servers, Windows 7, Software Installation, CCNA, Help Desk Support, Network + Certified, Security+, Security, Information Assurance, Microsoft Exchange, VMware ESX, Software Documentation, VMware, DoD, Switches, Group Policy, Operating Systems, DNS, Cisco Technologies, CompTIA, Networking, Technical Support, XP, Microsoft Certified..., Virtualization, VPN, Integration, Windows, Routers, Network Engineering, TCP/IP, Network+, System Deployment, Hardware, Disaster Recovery, DHCP, Cisco IOS, Databases, Computer Security, Information Technology, Testing
Education
ECPI University 2007 — 2010
Associate, Science Computer and Information Science; Networking & Security Management
Advanced Technology Center, Virginia 2004 — 2005
A+ Computer repair
Salem High School, Virginia 2002 — 2005
High School Diploma Class of 2005
Advanced Technology Center, Virginia 2003 — 2004
Audrey Austin Audrey Austin's ICT Group Experience November 2004 - January 2010
Job Independent Promoter: Body By Vi 90Day Challenge
Industry Health, Wellness and Fitness
Experience
ViSalus Sciences February 2012 - Present
OurGV Rewards October 2011 - January 2012
ICT Group November 2004 - January 2010
Florida Dept of Children & Families May 2002 - May 2003
Polk County Housing @ Board of County Commissioners August 2000 - March 2002
Skills
Team Building, Strategic Planning, Public Speaking, Customer Service, Leadership Development, Microsoft Office, Microsoft Excel, Microsoft Word, Management, Program Management, Coaching, Event Planning, Time Management, Public Relations, Social Media
Education
Bethune-Cookman University 1988 — 1995
Bachelor of Science, Criminal Justice
Lake Gibson High School 1985 — 1988
Diploma
ViSalus Sciences February 2012 - Present
OurGV Rewards October 2011 - January 2012
ICT Group November 2004 - January 2010
Florida Dept of Children & Families May 2002 - May 2003
Polk County Housing @ Board of County Commissioners August 2000 - March 2002
Skills
Team Building, Strategic Planning, Public Speaking, Customer Service, Leadership Development, Microsoft Office, Microsoft Excel, Microsoft Word, Management, Program Management, Coaching, Event Planning, Time Management, Public Relations, Social Media
Education
Bethune-Cookman University 1988 — 1995
Bachelor of Science, Criminal Justice
Lake Gibson High School 1985 — 1988
Diploma
Ashley Hampton's ICT Group Experience March 2006 - May 2007
Job Senior Software Engineer DevOps Lead at POPSUGAR
Industry Internet
Experience
POPSUGAR August 2011 - Present
POPSUGAR October 2009 - July 2011
VPI.Net May 2007 - October 2009
ICT Group March 2006 - May 2007
Skills
PHP, Java, Python, ActionScript, Objective-C, C, C++, Erlang, Flex, HTML, CSS, MXML, AGAL, Stage3D, Unity3D, JavaScript, AJAX, WebSockets, JSON, XML, HTML 5, jQuery, Prototype, Drupal, REST, Jersey, MySQL, Redis, Memcached, Amazon Web Services..., Amazon S3, Google App Engine, LAMP, iOS development, Android Development, Analytics, A/B testing, Unit Testing, OOP, Design Patterns, Code Review, Software Documentation, Subversion, Mercurial, Git, Veracity, Package Management, GNU/Linux, Windows, Mac
Education
City College of San Francisco 2010 — 2012
Computer Science
POPSUGAR August 2011 - Present
POPSUGAR October 2009 - July 2011
VPI.Net May 2007 - October 2009
ICT Group March 2006 - May 2007
Skills
PHP, Java, Python, ActionScript, Objective-C, C, C++, Erlang, Flex, HTML, CSS, MXML, AGAL, Stage3D, Unity3D, JavaScript, AJAX, WebSockets, JSON, XML, HTML 5, jQuery, Prototype, Drupal, REST, Jersey, MySQL, Redis, Memcached, Amazon Web Services..., Amazon S3, Google App Engine, LAMP, iOS development, Android Development, Analytics, A/B testing, Unit Testing, OOP, Design Patterns, Code Review, Software Documentation, Subversion, Mercurial, Git, Veracity, Package Management, GNU/Linux, Windows, Mac
Education
City College of San Francisco 2010 — 2012
Computer Science
Pam Goyke Pam Goyke's ICT Group Experience 2000 - 2011
Job Senior Business Process Operations Executive
Industry Outsourcing/Offshoring
Experience
CRM Interactions Group 2012 - Present
Publicis Touchpoint Solutions, Inc. 2011 - 2012
ICT Group 2000 - 2011
Ernst and Young 1999 - 2000
Hewlett-Packard/EDS 1990 - 1999
Skills
BPO, Customer Relations, Call Center, IT Outsourcing, Outsourcing, Offshoring, IT Operations, Customer Service, Call Centers, IT Management, Vendor Management, CRM, Strategy, Program Management, Management, Enterprise Software, Leadership, Integration, Business Process, Consulting, Project Management, Team Leadership, Information Technology
Education
Babson College
Michigan State University
BA
University of Detroit
MBA
CRM Interactions Group 2012 - Present
Publicis Touchpoint Solutions, Inc. 2011 - 2012
ICT Group 2000 - 2011
Ernst and Young 1999 - 2000
Hewlett-Packard/EDS 1990 - 1999
Skills
BPO, Customer Relations, Call Center, IT Outsourcing, Outsourcing, Offshoring, IT Operations, Customer Service, Call Centers, IT Management, Vendor Management, CRM, Strategy, Program Management, Management, Enterprise Software, Leadership, Integration, Business Process, Consulting, Project Management, Team Leadership, Information Technology
Education
Babson College
Michigan State University
BA
University of Detroit
MBA
Jovan Gardier Jovan Gardier's ICT Group Experience October 2005 - February 2006
Job IT Consultant at Affordable Technology Solutions, LLC
Industry Medical Devices
Experience
Affordable Technology Solutions, LLC June 2011 - Present
Architectural Graphics Inc. 2013 - 2013
LifeNet February 2009 - May 2011
LifeNet November 2008 - February 2009
Cox Communications November 2008 - November 2008
Sentara Healthcare March 2008 - November 2008
Stihl February 2008 - March 2008
Cegedim Dendrite May 2007 - December 2007
Affordable Technology Solutions February 2006 - April 2007
ICT Group October 2005 - February 2006
Skills
Active Directory, Windows Server, Servers, Microsoft Exchange, XP, Windows 7, Network Administration, Cisco Technologies, Technical Support, Network Security, VPN, Firewalls, Hardware, Switches, Security, Help Desk Support, Software Installation, System Administration, SharePoint, Routers
Education
Infotec 2011 — 2011
Certificate, Microsoft 6294
ECPI University 2005 — 2007
AAS, Computer Science
Tidewater Community College, Virginia
AS, Business Administration
Affordable Technology Solutions, LLC June 2011 - Present
Architectural Graphics Inc. 2013 - 2013
LifeNet February 2009 - May 2011
LifeNet November 2008 - February 2009
Cox Communications November 2008 - November 2008
Sentara Healthcare March 2008 - November 2008
Stihl February 2008 - March 2008
Cegedim Dendrite May 2007 - December 2007
Affordable Technology Solutions February 2006 - April 2007
ICT Group October 2005 - February 2006
Skills
Active Directory, Windows Server, Servers, Microsoft Exchange, XP, Windows 7, Network Administration, Cisco Technologies, Technical Support, Network Security, VPN, Firewalls, Hardware, Switches, Security, Help Desk Support, Software Installation, System Administration, SharePoint, Routers
Education
Infotec 2011 — 2011
Certificate, Microsoft 6294
ECPI University 2005 — 2007
AAS, Computer Science
Tidewater Community College, Virginia
AS, Business Administration
Nathaniel Sundberg's ICT Group Experience October 2004 - June 2005
Job Technical Support at Church Web Works
Industry Computer Software
Experience
Church Web Works January 2006 - Present
ICT Group October 2004 - June 2005
Skills
Customer Service, HTML, Public Speaking, Management, Microsoft Excel
Education
Eastern Washington University 2001 — 2004
BA, Finance, General
Church Web Works January 2006 - Present
ICT Group October 2004 - June 2005
Skills
Customer Service, HTML, Public Speaking, Management, Microsoft Excel
Education
Eastern Washington University 2001 — 2004
BA, Finance, General
Penny Marble Penny Marble's ICT Group Experience 1996 - 1998
Job Owner, Penny Marble Quilt Designs
Industry Arts and Crafts
Experience
Meritain Health June 2012 - Present
Penny Marble Quilt Designs January 2010 - Present
Meritain Health January 2011 - June 2012
Medaille College 2002 - November 2010
Independent Health January 1998 - August 2008
ICT Group 1996 - 1998
KeyCorp 1991 - 1998
Goldome Bank 1988 - 1991
Skills
Public Speaking, Proposal Writing, Supervisory Experience, Mentoring Of Staff, Accounting, Team Leadership, RFP Design, Marketing, Product Development, Product Management, Project Management, Training, Leadership, Budgets, Management, New Business Development, Business Strategy, Process Improvement, Insurance, Healthcare, Health Insurance, Employee Benefits
Education
Medaille College 1998 — 2002
MBA, Business - Strategic Management
Bryant and Stratton College 1981 — 1983
Niagara University 1977 — 1978
BS, Nursing
Alden Central High School 1973 — 1977
Meritain Health June 2012 - Present
Penny Marble Quilt Designs January 2010 - Present
Meritain Health January 2011 - June 2012
Medaille College 2002 - November 2010
Independent Health January 1998 - August 2008
ICT Group 1996 - 1998
KeyCorp 1991 - 1998
Goldome Bank 1988 - 1991
Skills
Public Speaking, Proposal Writing, Supervisory Experience, Mentoring Of Staff, Accounting, Team Leadership, RFP Design, Marketing, Product Development, Product Management, Project Management, Training, Leadership, Budgets, Management, New Business Development, Business Strategy, Process Improvement, Insurance, Healthcare, Health Insurance, Employee Benefits
Education
Medaille College 1998 — 2002
MBA, Business - Strategic Management
Bryant and Stratton College 1981 — 1983
Niagara University 1977 — 1978
BS, Nursing
Alden Central High School 1973 — 1977
Jag Maroju's ICT Group Experience January 2000 - February 2004
Job Confidential at Oracle
Industry Information Technology and Services
Experience
Oracle September 2014 - Present
Confidential December 2013 - Present
Vanguard November 2009 - Present
Nexxus Technnologies Inc January 2009 - Present
Bristol-Myers Squibb March 2009 - November 2009
Bristol Myer Squibb April 2008 - February 2009
Bank of America Securities February 2004 - February 2008
ICT Group January 2000 - February 2004
Butler International 2001 - 2004
DSQ Software 1998 - 1998
Skills
Integration, Siebel, Databases, OBIEE, EAI, Requirements Analysis, SDLC, Performance Tuning, Data Warehousing, Business Intelligence, Business Requirements, SOA, Testing, Enterprise Architecture, Solution Architecture, Data Modeling, ETL, Software Project..., IT Strategy, Supply Chain Management, JDE, JDA, Big Data, Hadoop, Oracle Service Cloud, Oracle Rightnow, Oracle Sales Cloud, CRM On Demand
Education
Jawaharlal Nehru Technological University
Bachelor's degree, Mechanical Engineering
Oracle September 2014 - Present
Confidential December 2013 - Present
Vanguard November 2009 - Present
Nexxus Technnologies Inc January 2009 - Present
Bristol-Myers Squibb March 2009 - November 2009
Bristol Myer Squibb April 2008 - February 2009
Bank of America Securities February 2004 - February 2008
ICT Group January 2000 - February 2004
Butler International 2001 - 2004
DSQ Software 1998 - 1998
Skills
Integration, Siebel, Databases, OBIEE, EAI, Requirements Analysis, SDLC, Performance Tuning, Data Warehousing, Business Intelligence, Business Requirements, SOA, Testing, Enterprise Architecture, Solution Architecture, Data Modeling, ETL, Software Project..., IT Strategy, Supply Chain Management, JDE, JDA, Big Data, Hadoop, Oracle Service Cloud, Oracle Rightnow, Oracle Sales Cloud, CRM On Demand
Education
Jawaharlal Nehru Technological University
Bachelor's degree, Mechanical Engineering
Reginald A. Noël, MS Reginald A. Noël, MS's ICT Group Experience January 2005 - December 2005
Job Edit and Estimation Economist at Dept of Labor Bureau of Labor Statistics
Industry Government Relations
Experience
Dept of Labor - Bureau of Labor Statistics November 2010 - Present
PepsiCo September 2010 - November 2010
PepsiCo January 2009 - September 2010
PepsiCo June 2007 - January 2009
PepsiCo December 2006 - June 2007
Ameriprise Financial Services, Inc. December 2005 - May 2006
ICT Group January 2005 - December 2005
Apria Healthcare December 2003 - May 2004
Skills
Forecasting, SAP, Eviews, Oracle, Time Series Analysis, Financial Statements, ARIMA, Regression Models, Data Analysis, Microsoft Excel, Access, SAS, Financial Analysis, Financial Modeling, Statistics, EViews, Financial Reporting
Education
University at Buffalo 2004 — 2006
Masters of Science, Financial Economics
Binghamton University 1999 — 2003
Bachelor's of Arts, PreLaw and Economics
Salesian High School 1995 — 1999
Regents Diploma
Salesian High School 1995 — 1999
Regents Diploma
Dept of Labor - Bureau of Labor Statistics November 2010 - Present
PepsiCo September 2010 - November 2010
PepsiCo January 2009 - September 2010
PepsiCo June 2007 - January 2009
PepsiCo December 2006 - June 2007
Ameriprise Financial Services, Inc. December 2005 - May 2006
ICT Group January 2005 - December 2005
Apria Healthcare December 2003 - May 2004
Skills
Forecasting, SAP, Eviews, Oracle, Time Series Analysis, Financial Statements, ARIMA, Regression Models, Data Analysis, Microsoft Excel, Access, SAS, Financial Analysis, Financial Modeling, Statistics, EViews, Financial Reporting
Education
University at Buffalo 2004 — 2006
Masters of Science, Financial Economics
Binghamton University 1999 — 2003
Bachelor's of Arts, PreLaw and Economics
Salesian High School 1995 — 1999
Regents Diploma
Salesian High School 1995 — 1999
Regents Diploma
Herman Ealy Herman Ealy's ICT Group Experience January 2007 - November 2007
Job Technical Support Agent currently seeking new opportunities
Industry Information Technology and Services
Experience
Hewlett-Packard April 2010 - October 2013
Most Worshipful Scottish Rite Grand Lodge A.F.& A.M. of Arkansas Inc. 2003 - 2013
Arvest Bank November 2007 - April 2010
ICT Group January 2007 - November 2007
OJ’s Commercial Cleaning August 2006 - November 2006
J&W Janitorial September 2005 - November 2005
Little Stars Childcare August 2003 - August 2005
IC Corporation May 2004 - August 2004
Educare March 2004 - April 2004
Staff Mark May 2003 - August 2003
Skills
HP, Consumer Notebooks and..., Specialty computers, Laptops, Desktop Computers, Disaster Recovery, Solution Architecture, Cisco Technologies, IT Strategy, Professional Services, Windows Server, Hardware, IT Outsourcing, Service Management, Active Directory, IT Management, Direct Sales, Security, Sales Process, Technical Support, Troubleshooting, Management, Call Centers, CRM, Customer Satisfaction, Program Management, Leadership
Education
Remington College-Little Rock Campus 2005 — 2007
Associate's degree, Computer Networking
Arkansas Baptist College 2002 — 2004
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Conway High School
Hewlett-Packard April 2010 - October 2013
Most Worshipful Scottish Rite Grand Lodge A.F.& A.M. of Arkansas Inc. 2003 - 2013
Arvest Bank November 2007 - April 2010
ICT Group January 2007 - November 2007
OJ’s Commercial Cleaning August 2006 - November 2006
J&W Janitorial September 2005 - November 2005
Little Stars Childcare August 2003 - August 2005
IC Corporation May 2004 - August 2004
Educare March 2004 - April 2004
Staff Mark May 2003 - August 2003
Skills
HP, Consumer Notebooks and..., Specialty computers, Laptops, Desktop Computers, Disaster Recovery, Solution Architecture, Cisco Technologies, IT Strategy, Professional Services, Windows Server, Hardware, IT Outsourcing, Service Management, Active Directory, IT Management, Direct Sales, Security, Sales Process, Technical Support, Troubleshooting, Management, Call Centers, CRM, Customer Satisfaction, Program Management, Leadership
Education
Remington College-Little Rock Campus 2005 — 2007
Associate's degree, Computer Networking
Arkansas Baptist College 2002 — 2004
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Conway High School
Kunal Arora, CSM, PMP Kunal Arora, CSM, PMP's ICT Group Experience September 1999 - September 2002
Job Sr Program Manager, Mobile
Industry Information Technology and Services
Experience
DocuSign September 2014 - Present
Simplexity June 2013 - March 2014
Fandango March 2011 - May 2013
Clearwire January 2008 - March 2010
Amp'd Mobile June 2006 - July 2007
ExcelaCom July 2005 - May 2006
ICT Group September 1999 - September 2002
Skills
Product Management, Mobile Devices, User Experience, Mobile Applications, Telecommunications, Project Management, Web Analytics, Data Warehousing, Analysis, Agile Methodologies, Scrum, Program Management, Web Applications, E-commerce, Vendor Management
Education
Drexel University
Information Science and Technology with a minor in Business and Computer Science
DocuSign September 2014 - Present
Simplexity June 2013 - March 2014
Fandango March 2011 - May 2013
Clearwire January 2008 - March 2010
Amp'd Mobile June 2006 - July 2007
ExcelaCom July 2005 - May 2006
ICT Group September 1999 - September 2002
Skills
Product Management, Mobile Devices, User Experience, Mobile Applications, Telecommunications, Project Management, Web Analytics, Data Warehousing, Analysis, Agile Methodologies, Scrum, Program Management, Web Applications, E-commerce, Vendor Management
Education
Drexel University
Information Science and Technology with a minor in Business and Computer Science
JR / Ron Pangan JR / Ron Pangan's ICT Group Experience March 2007 - October 2008
Job Technology Administrator
Industry Computer & Network Security
Experience
Santa Barbara Catholic School October 2008 - Present
ICT Group March 2007 - October 2008
Trend Micro, Inc January 2005 - March 2007
DLS - College of Saint Benilde 2005 - 2006
Asia Pacific College 2005 - 2006
Holy Angel University 2000 - 2006
Skills
Security, Antivirus, System Administration, VPN, Troubleshooting, Citrix, VoIP, Active Directory, Windows Server, Technical Support, Network Security, XP, System Deployment, Enterprise Software, Computer Security, Windows, Operating Systems, Servers, Networking, Firewalls, Software Installation, DHCP, Windows 7, VMware, Information Security, Microsoft Exchange, Virtualization, TCP/IP, Infrastructure, DNS, Cisco Technologies, Network Administration, VMware ESX, Disaster Recovery
Education
University of the Philippines Open University 2015 — 2019
Master of Information Systems
Ateneo Graduate School of Business 2000 — 2006
Master of Science in Information Technology
Holy Angel University 1997 — 2000
BS
Mother of Good Counsel Seminary 1991 — 1997
AB Philosophy
Santa Barbara Catholic School October 2008 - Present
ICT Group March 2007 - October 2008
Trend Micro, Inc January 2005 - March 2007
DLS - College of Saint Benilde 2005 - 2006
Asia Pacific College 2005 - 2006
Holy Angel University 2000 - 2006
Skills
Security, Antivirus, System Administration, VPN, Troubleshooting, Citrix, VoIP, Active Directory, Windows Server, Technical Support, Network Security, XP, System Deployment, Enterprise Software, Computer Security, Windows, Operating Systems, Servers, Networking, Firewalls, Software Installation, DHCP, Windows 7, VMware, Information Security, Microsoft Exchange, Virtualization, TCP/IP, Infrastructure, DNS, Cisco Technologies, Network Administration, VMware ESX, Disaster Recovery
Education
University of the Philippines Open University 2015 — 2019
Master of Information Systems
Ateneo Graduate School of Business 2000 — 2006
Master of Science in Information Technology
Holy Angel University 1997 — 2000
BS
Mother of Good Counsel Seminary 1991 — 1997
AB Philosophy
C. Eve Boyd C. Eve Boyd's ICT Group Experience May 2004 - August 2006
Job Instructor/Professor at IntelliTec Medical Institute
Industry Research
Experience
IntelliTec Medical Institute February 2014 - Present
Remington College March 2012 - December 2013
Retina Consultants of Southern Colorado March 2013 - 2013
Primary Care Associates May 2008 - July 2008
ICT Group May 2004 - August 2006
Skills
Assesment, Testing, Statistics, Clinical Research, Medicine, Teaching, Cpr Certified, Public Speaking, Admissions, Student Affairs, PowerPoint, Community Outreach, Surgery, Customer Service, Science, Healthcare, EKG, Public Health, Research, Wellness, Phlebotomy, Treatment, Higher Education, Vital Signs, Pediatrics, Medical Terminology, Program Evaluation, Critical Thinking, SPSS, Psychotherapy, Data Entry, College Teaching, Data Analysis, Psychology, Program Development, Management, HIPAA, Patient Education, Medical Records, Medical Education, EMR, Qualitative Research, Laboratory, Medical Assisting, ICD-9, Anatomy, CPT, Medical Billing, Health Education, Aseptic Technique
Education
Kaplan University 2009 — 2011
Bachelor of Science, Psychology/Applied Behavioral Analysis
Intellitec Medical Institute 2006 — 2008
Associate of Occupational Studies, Medical Assisting
IntelliTec Medical Institute February 2014 - Present
Remington College March 2012 - December 2013
Retina Consultants of Southern Colorado March 2013 - 2013
Primary Care Associates May 2008 - July 2008
ICT Group May 2004 - August 2006
Skills
Assesment, Testing, Statistics, Clinical Research, Medicine, Teaching, Cpr Certified, Public Speaking, Admissions, Student Affairs, PowerPoint, Community Outreach, Surgery, Customer Service, Science, Healthcare, EKG, Public Health, Research, Wellness, Phlebotomy, Treatment, Higher Education, Vital Signs, Pediatrics, Medical Terminology, Program Evaluation, Critical Thinking, SPSS, Psychotherapy, Data Entry, College Teaching, Data Analysis, Psychology, Program Development, Management, HIPAA, Patient Education, Medical Records, Medical Education, EMR, Qualitative Research, Laboratory, Medical Assisting, ICD-9, Anatomy, CPT, Medical Billing, Health Education, Aseptic Technique
Education
Kaplan University 2009 — 2011
Bachelor of Science, Psychology/Applied Behavioral Analysis
Intellitec Medical Institute 2006 — 2008
Associate of Occupational Studies, Medical Assisting
Denise Saugling Denise Saugling's ICT Group Experience March 2002 - March 2003
Job Marketing Director at SEI
Industry Marketing and Advertising
Experience
SEI May 2011 - Present
the Philadelphia Direct Marketing Association July 2010 - February 2012
Bank of America March 2010 - May 2011
Aon February 2005 - March 2010
Quadriga Art January 2004 - February 2005
Harte-Hanks, Inc. March 2003 - January 2004
ICT Group March 2002 - March 2003
Associated Direct Marketing October 1997 - February 2002
Skills
Direct Marketing, Advertising, Marketing, Marketing Strategy, Management, Direct Mail, Project Management, Analysis, Budgets, Strategic Planning, Data Analysis, Contract Negotiation, Market Planning, Trade Shows, Databases, Project Planning, Time Management, Enterprise Software, Marketing Communications, Account Management
Education
Community College of Philadelphia 1992 — 1993
Business
SEI May 2011 - Present
the Philadelphia Direct Marketing Association July 2010 - February 2012
Bank of America March 2010 - May 2011
Aon February 2005 - March 2010
Quadriga Art January 2004 - February 2005
Harte-Hanks, Inc. March 2003 - January 2004
ICT Group March 2002 - March 2003
Associated Direct Marketing October 1997 - February 2002
Skills
Direct Marketing, Advertising, Marketing, Marketing Strategy, Management, Direct Mail, Project Management, Analysis, Budgets, Strategic Planning, Data Analysis, Contract Negotiation, Market Planning, Trade Shows, Databases, Project Planning, Time Management, Enterprise Software, Marketing Communications, Account Management
Education
Community College of Philadelphia 1992 — 1993
Business
Amanda St. Clair Amanda St. Clair's ICT Group Experience May 2004 - February 2006
Job Executive Assistant at Thicketwood Veterinary Hospital
Industry Veterinary
Experience
Thicketwood Veterinary Hospital June 2008 - Present
Gaillind Corp. Management Group February 2006 - June 2008
ICT Group May 2004 - February 2006
Education
Fleming College 2004 — 2006
Business Administration
Thicketwood Veterinary Hospital June 2008 - Present
Gaillind Corp. Management Group February 2006 - June 2008
ICT Group May 2004 - February 2006
Education
Fleming College 2004 — 2006
Business Administration
Angela Bockmon Angela Bockmon's ICT Group Experience 1993 - 1997
Job Actively Seeking Opportunities
Industry Consumer Services
Experience
Donnelly Communications, Inc. May 2014 - November 2014
TKO Global, LLC 2007 - May 2014
1Brick LLC July 2013 - 2014
Strategic Database Research 2010 - June 2013
PRC 2000 - 2007
Age Wave Impact September 1998 - August 1999
ICT Group 1993 - 1997
Skills
Lead Generation, Customer Retention, CRM, Account Management, Call Centers, Direct Sales, New Business Development, Customer Satisfaction, Selling, Call Center, Contract Negotiation, B2B, Customer Service, Sales Management, Strategic Planning, Sales Operations, Business Development, Sales, Leadership, Marketing Strategy, Management, Market Planning, Recruiting, Consultative Selling, Customer Relations, Hyperion Reports, Oracle Personnel and..., CMS, TCS, ACD, Quality View, TrainTrax, NICE, OSDial, Training, Team Building
Education
Western Kentucky University 1989 — 1992
Bachelor of Arts, Psychology with Minor in Music and Criminology
Harding University 1987 — 1989
BA, Psychology, Music
Donnelly Communications, Inc. May 2014 - November 2014
TKO Global, LLC 2007 - May 2014
1Brick LLC July 2013 - 2014
Strategic Database Research 2010 - June 2013
PRC 2000 - 2007
Age Wave Impact September 1998 - August 1999
ICT Group 1993 - 1997
Skills
Lead Generation, Customer Retention, CRM, Account Management, Call Centers, Direct Sales, New Business Development, Customer Satisfaction, Selling, Call Center, Contract Negotiation, B2B, Customer Service, Sales Management, Strategic Planning, Sales Operations, Business Development, Sales, Leadership, Marketing Strategy, Management, Market Planning, Recruiting, Consultative Selling, Customer Relations, Hyperion Reports, Oracle Personnel and..., CMS, TCS, ACD, Quality View, TrainTrax, NICE, OSDial, Training, Team Building
Education
Western Kentucky University 1989 — 1992
Bachelor of Arts, Psychology with Minor in Music and Criminology
Harding University 1987 — 1989
BA, Psychology, Music
Judith Barclay, SHRM-SCP, CCP's ICT Group Experience March 1999 - July 2005
Job Talent Acquisition & Development Specialist
Industry Human Resources
Experience
Ashfield, part of UDG Healthcare plc December 2014 - Present
TLC Engineering for Architecture August 2011 - December 2014
Drake Software June 2006 - June 2011
Global Executive Recruiters September 2005 - June 2006
ICT Group March 1999 - July 2005
Novo Nordisk Pharmaceuticals November 1996 - March 1999
Education
North Carolina State University 2007 — 2008
Training & Development
University of Pennsylvania 2004 — 2005
Organizational Dynamics
Indiana University of Pennsylvania 1990 — 1993
B.A, Anthropology; Social Science
Ashfield, part of UDG Healthcare plc December 2014 - Present
TLC Engineering for Architecture August 2011 - December 2014
Drake Software June 2006 - June 2011
Global Executive Recruiters September 2005 - June 2006
ICT Group March 1999 - July 2005
Novo Nordisk Pharmaceuticals November 1996 - March 1999
Education
North Carolina State University 2007 — 2008
Training & Development
University of Pennsylvania 2004 — 2005
Organizational Dynamics
Indiana University of Pennsylvania 1990 — 1993
B.A, Anthropology; Social Science
Deanna Goodman, PHR, SHRM-CP Deanna Goodman, PHR, SHRM-CP's ICT Group Experience September 1996 - October 1997
Job AVS Business Consultant at ADP
Industry Human Resources
Experience
ADP May 2015 - Present
ADP July 2013 - May 2015
ADP October 2009 - June 2013
Matty Associates September 2007 - October 2009
PAREXEL / IMC October 1997 - July 2003
ICT Group September 1996 - October 1997
AETNA / US HEALTHCARE July 1995 - August 1996
Skills
Sales, Sales Prospecting, Sales Presentations, Solution Implementation, Strategy Implementation, Project Management, Training, Salesforce.com, Live Meeting, B2B, Management, ADP Payroll, Payroll, Selling, Human Resources, Sales Process, Cold Calling, Marketing, Business Planning
Education
Villanova University
Certificate in Human Resources
Cedar Crest College
Bachelor of Science, Business Administration / Marketing
ADP May 2015 - Present
ADP July 2013 - May 2015
ADP October 2009 - June 2013
Matty Associates September 2007 - October 2009
PAREXEL / IMC October 1997 - July 2003
ICT Group September 1996 - October 1997
AETNA / US HEALTHCARE July 1995 - August 1996
Skills
Sales, Sales Prospecting, Sales Presentations, Solution Implementation, Strategy Implementation, Project Management, Training, Salesforce.com, Live Meeting, B2B, Management, ADP Payroll, Payroll, Selling, Human Resources, Sales Process, Cold Calling, Marketing, Business Planning
Education
Villanova University
Certificate in Human Resources
Cedar Crest College
Bachelor of Science, Business Administration / Marketing
Duane Longhofer Duane Longhofer's ICT Group Experience March 2002 - March 2003
Job Telephony Management Professional
Industry Telecommunications
Experience
Interactive Intelligence April 2012 - July 2015
SOS (Special Order Systems) November 2011 - March 2012
ESM April 2010 - August 2011
AccuQuote November 2008 - April 2010
ComGroup, Inc. October 2008 - November 2008
Nautilus, Inc. December 2003 - May 2008
CRB Telecom April 2003 - August 2003
ICT Group March 2002 - March 2003
Iconixx September 2001 - February 2002
CENTRIQ, Inc. March 2000 - August 2001
Skills
Troubleshooting, Solution Design, Managing High..., Telecommunications, Solution Architecture, Telephony, Business Process, Unified Communications, Contact Centers, System Administration, Access, Budgets, Data Center, Managed Services, SIP, WAN, Call Center, Security, VoIP, CTI, Product Management, Training, Enterprise Software, SaaS, IVR, Cloud Computing, High Performance Teams, IP, Call Centers, Cisco Technologies, CRM, Project Management, Disaster Recovery, Management, Leadership, Agile Methodologies, Integration, Hardware, Servers, SharePoint, Team Leadership, Wireless, Video Conferencing, Contract Negotiation, SIP Trunking, Routing, Network Design, Solution Selling, TCP/IP, Vendor Management
Education
Kansas State University 1981 — 1984
Pursued Degree, Electrical Engineering
Bethany College 1979 — 1981
none, Pre-Engineering
Interactive Intelligence April 2012 - July 2015
SOS (Special Order Systems) November 2011 - March 2012
ESM April 2010 - August 2011
AccuQuote November 2008 - April 2010
ComGroup, Inc. October 2008 - November 2008
Nautilus, Inc. December 2003 - May 2008
CRB Telecom April 2003 - August 2003
ICT Group March 2002 - March 2003
Iconixx September 2001 - February 2002
CENTRIQ, Inc. March 2000 - August 2001
Skills
Troubleshooting, Solution Design, Managing High..., Telecommunications, Solution Architecture, Telephony, Business Process, Unified Communications, Contact Centers, System Administration, Access, Budgets, Data Center, Managed Services, SIP, WAN, Call Center, Security, VoIP, CTI, Product Management, Training, Enterprise Software, SaaS, IVR, Cloud Computing, High Performance Teams, IP, Call Centers, Cisco Technologies, CRM, Project Management, Disaster Recovery, Management, Leadership, Agile Methodologies, Integration, Hardware, Servers, SharePoint, Team Leadership, Wireless, Video Conferencing, Contract Negotiation, SIP Trunking, Routing, Network Design, Solution Selling, TCP/IP, Vendor Management
Education
Kansas State University 1981 — 1984
Pursued Degree, Electrical Engineering
Bethany College 1979 — 1981
none, Pre-Engineering
Val Andrea's ICT Group Experience August 1998 - August 2000
Job Mortgage Broker LMP at TMG The Mortgage Group
Industry Financial Services
Experience
TMG The Mortgage Group September 2014 - Present
Nutrition Zone October 2009 - Present
Dominion Lending Centres September 2013 - September 2014
Self June 2010 - August 2013
CarsonExports August 2004 - June 2008
Casino Nova Scotia September 2000 - August 2003
ICT Group August 1998 - August 2000
Niagara Casinos September 1996 - August 1998
Skills
Marketing, Personal Development, Nutrition, Wellness Coaching, Public Speaking, Lifestyle Coaching, Wellness, Fitness Training, Email Marketing, Social Media Marketing, Sales, Lifestyle, Direct Marketing, Social Networking, Advertising, Small Business, Sports Nutrition, Management, Entrepreneurship, Motivational Speaking, Corporations, Network Marketing, Supplements, Exercise Physiology, Athletics, Employee Wellness, Stress Management, Leadership Development, Health Education, Business Networking, Marketing Strategy, Direct Sales, Team Leadership, Online Marketing, Writing, Athletic Training, Fundraising, Sales Presentations, Building Relationships, Lead Generation, Cpr Certified, Business Coaching, Published Author, Workshop Facilitation, Mortgage Lending, Residential Mortgages, Commercial Mortgages, Mortgage Industry, Financial Advisory, Home Equity Lines of...
Education
Respite Training, Autism NS
Respite Training, Health/Health Care Administration/Management Autism Spectrum Disorders
Cape Breton University 1991 — 1995
BA, Psychology
CAAMP
Mortgage Broker course, Mortgage Fundamentals
CanFitPro
Certification, Personal Training Specialist
CanFitPro
Certification, Nutrition & Wellness
TMG The Mortgage Group September 2014 - Present
Nutrition Zone October 2009 - Present
Dominion Lending Centres September 2013 - September 2014
Self June 2010 - August 2013
CarsonExports August 2004 - June 2008
Casino Nova Scotia September 2000 - August 2003
ICT Group August 1998 - August 2000
Niagara Casinos September 1996 - August 1998
Skills
Marketing, Personal Development, Nutrition, Wellness Coaching, Public Speaking, Lifestyle Coaching, Wellness, Fitness Training, Email Marketing, Social Media Marketing, Sales, Lifestyle, Direct Marketing, Social Networking, Advertising, Small Business, Sports Nutrition, Management, Entrepreneurship, Motivational Speaking, Corporations, Network Marketing, Supplements, Exercise Physiology, Athletics, Employee Wellness, Stress Management, Leadership Development, Health Education, Business Networking, Marketing Strategy, Direct Sales, Team Leadership, Online Marketing, Writing, Athletic Training, Fundraising, Sales Presentations, Building Relationships, Lead Generation, Cpr Certified, Business Coaching, Published Author, Workshop Facilitation, Mortgage Lending, Residential Mortgages, Commercial Mortgages, Mortgage Industry, Financial Advisory, Home Equity Lines of...
Education
Respite Training, Autism NS
Respite Training, Health/Health Care Administration/Management Autism Spectrum Disorders
Cape Breton University 1991 — 1995
BA, Psychology
CAAMP
Mortgage Broker course, Mortgage Fundamentals
CanFitPro
Certification, Personal Training Specialist
CanFitPro
Certification, Nutrition & Wellness
Mindy Burlingame Mindy Burlingame's ICT Group Experience February 2009 - June 2009
Job Director Research and Development at E. B. Howard Consulting
Industry Research
Experience
E. B. Howard Consulting April 2015 - Present
LINCARE INC June 2014 - April 2015
Mueller Services July 2009 - November 2013
ICT Group February 2009 - June 2009
Self-Employed December 2007 - January 2009
City of Olean November 2002 - August 2007
The Pines Nursing Home August 2006 - March 2007
Skills
Microsoft Office, Microsoft Word, Management, Microsoft Excel, Research, PowerPoint, Sales, Leadership, Training, Photoshop, English, Process Improvement
Education
Adult Learning Center 2013 — 2014
Medical Office Assistant Certificate
Saint Bonaventure University 1998 — 1999
Bachelor of Arts (B.A.), Sociology with minor in social work
Corning Community College 1996 — 1997
Associate of Science (A.S.), Sociology, Spanish
E. B. Howard Consulting April 2015 - Present
LINCARE INC June 2014 - April 2015
Mueller Services July 2009 - November 2013
ICT Group February 2009 - June 2009
Self-Employed December 2007 - January 2009
City of Olean November 2002 - August 2007
The Pines Nursing Home August 2006 - March 2007
Skills
Microsoft Office, Microsoft Word, Management, Microsoft Excel, Research, PowerPoint, Sales, Leadership, Training, Photoshop, English, Process Improvement
Education
Adult Learning Center 2013 — 2014
Medical Office Assistant Certificate
Saint Bonaventure University 1998 — 1999
Bachelor of Arts (B.A.), Sociology with minor in social work
Corning Community College 1996 — 1997
Associate of Science (A.S.), Sociology, Spanish
Domenic Ricci Domenic Ricci's ICT Group Experience 1998 - 2003
Job Compliance Manager at Sykes
Industry Outsourcing/Offshoring
Experience
Sykes 2012 - Present
Sykes 2011 - 2012
Sykes 2010 - 2011
Sykes 2006 - 2010
Compassionate Care Hospice May 2003 - June 2006
ICT Group 1998 - 2003
Skills
Organizational..., Call Center, Outsourcing, Call Centers, Customer Satisfaction, Process Improvement, Quality Assurance, Performance Management, Account Management, Leadership, Project Management, Team Leadership, Team Building, Service Delivery, Vendor Management, Management
Education
Delaware Technical and Community College-Stanton-Wilmington
Business Management
Sykes 2012 - Present
Sykes 2011 - 2012
Sykes 2010 - 2011
Sykes 2006 - 2010
Compassionate Care Hospice May 2003 - June 2006
ICT Group 1998 - 2003
Skills
Organizational..., Call Center, Outsourcing, Call Centers, Customer Satisfaction, Process Improvement, Quality Assurance, Performance Management, Account Management, Leadership, Project Management, Team Leadership, Team Building, Service Delivery, Vendor Management, Management
Education
Delaware Technical and Community College-Stanton-Wilmington
Business Management
Spencer Reetz Spencer Reetz's ICT Group Experience November 2005 - May 2006
Job Customer Support Representative at Cegedim Relationship Management
Industry Consumer Electronics
Experience
Cegedim Relationship Management February 2015 - Present
Looking for Work January 2014 - February 2015
Liberty Tax Service 2007 - 2008
Chesapeake Bay Academy May 2007 - August 2007
ICT Group November 2005 - May 2006
Office Max August 2005 - October 2005
Skills
PLC Programming, Microchip PIC, C++, Java, Assembly Language, Prolog, Circuit Analysis, Circuit Design, Digital Circuit Design, Analog Circuit Design, PLC Ladder Logic, TriLogi, Matlab, Microchip, Operating Systems, Technical Support, Routers, Unix, Security, Firewalls, DHCP, Active Directory, Windows XP, Troubleshooting, Computer Science, Engineering
Education
Old Dominion University 2010 — 2013
Bachelor of Engineering (BEng), Electrical Engineering Technologies/Technicians, 3.83
ECPI University 2006 — 2009
Bachelor's degree, Computer and Information Systems, 3.30
Cegedim Relationship Management February 2015 - Present
Looking for Work January 2014 - February 2015
Liberty Tax Service 2007 - 2008
Chesapeake Bay Academy May 2007 - August 2007
ICT Group November 2005 - May 2006
Office Max August 2005 - October 2005
Skills
PLC Programming, Microchip PIC, C++, Java, Assembly Language, Prolog, Circuit Analysis, Circuit Design, Digital Circuit Design, Analog Circuit Design, PLC Ladder Logic, TriLogi, Matlab, Microchip, Operating Systems, Technical Support, Routers, Unix, Security, Firewalls, DHCP, Active Directory, Windows XP, Troubleshooting, Computer Science, Engineering
Education
Old Dominion University 2010 — 2013
Bachelor of Engineering (BEng), Electrical Engineering Technologies/Technicians, 3.83
ECPI University 2006 — 2009
Bachelor's degree, Computer and Information Systems, 3.30
Bridgette Callahan Bridgette Callahan's ICT Group Experience February 2009 - June 2010
Job
Industry
Experience
Robert Half June 2015 - Present
Wilson and Associates, PLLC April 2013 - September 2014
Dixie Rents Furniture August 2012 - April 2013
Cantrell Furniture Design Center January 2012 - August 2012
Holiday Inn June 2010 - January 2012
ICT Group February 2009 - June 2010
Cracker Barrel October 2007 - February 2009
Cracker Barrel February 2005 - September 2006
Education
Kaplan University- online 2012 — 2013
Legal Assistant/Paralegal
Colorado Technical University 2010 — 2012
Business Administration and Management, General
Robert Half June 2015 - Present
Wilson and Associates, PLLC April 2013 - September 2014
Dixie Rents Furniture August 2012 - April 2013
Cantrell Furniture Design Center January 2012 - August 2012
Holiday Inn June 2010 - January 2012
ICT Group February 2009 - June 2010
Cracker Barrel October 2007 - February 2009
Cracker Barrel February 2005 - September 2006
Education
Kaplan University- online 2012 — 2013
Legal Assistant/Paralegal
Colorado Technical University 2010 — 2012
Business Administration and Management, General
Faith Darden M.Ed.'s ICT Group Experience January 2004 - January 2007
Job Life Insurance Agent at Ail Insurance Co
Industry Education Management
Experience
Ail Insurance Co February 2015 - Present
Superior Bookkeeping Services, Inc January 2012 - June 2015
Kaplan Higher Education March 2008 - September 2011
Global Response January 2008 - January 2009
West Corporation January 2007 - January 2008
ICT Group January 2004 - January 2007
Skills
Business Communications, Microsoft Office, College Recruiting, Account Management, Operations Management, Call Center, Photoshop, Training, Customer Service, Customer Retention, Recruiting, PeopleSoft, Graphic Design, Coaching, Applicant Tracking..., Customer Satisfaction, Team Building, Human Resources, Resume Writing, Sales, Temporary Placement, Employee Relations, Onboarding, Leadership, Interviews, Outlook, Team Leadership, Social Networking, Public Speaking, Marketing, Microsoft Word, PowerPoint, Microsoft Excel, New Hire Orientations, Critical Thinking, Performance Management, Social Media Marketing, Employee Training, Internet Recruiting, Career Development, Student Recruiting, Job Fairs, Cold Calling, Talent Acquisition, Fundraising, Telephone Skills, Career Counseling, Screening Resumes, Building Relationships, Research
Education
Northcentral University 2014 — 2017
Doctor of Education (Ed.D.), Organizational Leadership
American InterContinental University 2011 — 2014
Master of Education (MEd), Specialization in Adult Education and Training, A
American InterContinental University 2011 — 2012
Bachelors of Science, Business Administration, 3.53
Bryant and Stratton College 2005 — 2007
Associates, Human Resource, 3.87
Ail Insurance Co February 2015 - Present
Superior Bookkeeping Services, Inc January 2012 - June 2015
Kaplan Higher Education March 2008 - September 2011
Global Response January 2008 - January 2009
West Corporation January 2007 - January 2008
ICT Group January 2004 - January 2007
Skills
Business Communications, Microsoft Office, College Recruiting, Account Management, Operations Management, Call Center, Photoshop, Training, Customer Service, Customer Retention, Recruiting, PeopleSoft, Graphic Design, Coaching, Applicant Tracking..., Customer Satisfaction, Team Building, Human Resources, Resume Writing, Sales, Temporary Placement, Employee Relations, Onboarding, Leadership, Interviews, Outlook, Team Leadership, Social Networking, Public Speaking, Marketing, Microsoft Word, PowerPoint, Microsoft Excel, New Hire Orientations, Critical Thinking, Performance Management, Social Media Marketing, Employee Training, Internet Recruiting, Career Development, Student Recruiting, Job Fairs, Cold Calling, Talent Acquisition, Fundraising, Telephone Skills, Career Counseling, Screening Resumes, Building Relationships, Research
Education
Northcentral University 2014 — 2017
Doctor of Education (Ed.D.), Organizational Leadership
American InterContinental University 2011 — 2014
Master of Education (MEd), Specialization in Adult Education and Training, A
American InterContinental University 2011 — 2012
Bachelors of Science, Business Administration, 3.53
Bryant and Stratton College 2005 — 2007
Associates, Human Resource, 3.87
Dennis Elmore Dennis Elmore's ICT Group Experience August 2009 - November 2009
Job Web Content Specialist at TEKsystems
Industry Information Technology and Services
Experience
TEKsystems June 2015 - Present
Robert Half Technology March 2015 - June 2015
Hewlett-Packard April 2011 - January 2015
Staff Management SMX January 2011 - April 2011
Adecco Technical November 2009 - March 2010
ICT Group August 2009 - November 2009
Geek Squad August 2007 - February 2009
Solectron April 2007 - August 2007
Skills
Laptops, Visual Basic, Java, C++, Python, Visio, ElcomCMS, HTML, CSS, Web Design, Web Development, White Hat, Expression Web, Visual Studio, Graphic Design, Photoshop, Digital Photography, Computer Hardware, Desktop Computers, HP Server Hardware, HP Proliant, Plotters, Latex Printer, Soft Skills, Hardware, Technical Support, Information Technology, Troubleshooting
Education
Strayer University (DC) 2009 — 2012
BA, BA of Science in Information Systems Concentration in Programming and Minor in Web Development
Jefferson Community College 2006 — 2007
N/A, Programming
Fairdale High School 2000 — 2004
High School, Computer Science
TEKsystems June 2015 - Present
Robert Half Technology March 2015 - June 2015
Hewlett-Packard April 2011 - January 2015
Staff Management SMX January 2011 - April 2011
Adecco Technical November 2009 - March 2010
ICT Group August 2009 - November 2009
Geek Squad August 2007 - February 2009
Solectron April 2007 - August 2007
Skills
Laptops, Visual Basic, Java, C++, Python, Visio, ElcomCMS, HTML, CSS, Web Design, Web Development, White Hat, Expression Web, Visual Studio, Graphic Design, Photoshop, Digital Photography, Computer Hardware, Desktop Computers, HP Server Hardware, HP Proliant, Plotters, Latex Printer, Soft Skills, Hardware, Technical Support, Information Technology, Troubleshooting
Education
Strayer University (DC) 2009 — 2012
BA, BA of Science in Information Systems Concentration in Programming and Minor in Web Development
Jefferson Community College 2006 — 2007
N/A, Programming
Fairdale High School 2000 — 2004
High School, Computer Science
Jay Majewski Jay Majewski's ICT Group Experience March 1998 - March 2008
Job forklift driver/ production associate
Industry Telecommunications
Experience
Delaco Steel Corp January 2015 - Present
Altitude Marketing April 2008 - January 2015
ICT Group March 1998 - March 2008
ICTgroup 1997 - 2007
JDR Marketing March 1996 - March 1998
Skills
Closing Deals, Resource Management, excel, ms word, ms outlook, ms office, training, Sales, Sales Management, Call Center, call center management, client services, Market Research, Qualitative Research, Call Centers, Selling, Training, Management
Education
Erie Community College 1990 — 1992
Delaco Steel Corp January 2015 - Present
Altitude Marketing April 2008 - January 2015
ICT Group March 1998 - March 2008
ICTgroup 1997 - 2007
JDR Marketing March 1996 - March 1998
Skills
Closing Deals, Resource Management, excel, ms word, ms outlook, ms office, training, Sales, Sales Management, Call Center, call center management, client services, Market Research, Qualitative Research, Call Centers, Selling, Training, Management
Education
Erie Community College 1990 — 1992
Trevor Fabry Trevor Fabry's ICT Group Experience January 2009 - September 2010
Job Marketing/Business Development
Industry Marketing and Advertising
Experience
MultiView March 2015 - Present
Cumulus Media August 2013 - January 2015
Hewlett-Packard October 2010 - July 2013
ICT Group January 2009 - September 2010
Chrysler Financial December 2006 - June 2008
Skills
Sales, Marketing, Account Management, Social Media, Advertising, Digital Marketing, Social Media Marketing, Marketing Communications, Marketing Strategy, Customer Service, Lead Generation, Advertising Sales, Integrated Marketing, Online Advertising, Salesforce.com, Copywriting, Radio, B2B, Team Leadership, CRM, Strategic Planning, Networking
Education
Hendrix College 2006 — 2010
Bachelor of Arts (BA), English Language and Literature, General
MultiView March 2015 - Present
Cumulus Media August 2013 - January 2015
Hewlett-Packard October 2010 - July 2013
ICT Group January 2009 - September 2010
Chrysler Financial December 2006 - June 2008
Skills
Sales, Marketing, Account Management, Social Media, Advertising, Digital Marketing, Social Media Marketing, Marketing Communications, Marketing Strategy, Customer Service, Lead Generation, Advertising Sales, Integrated Marketing, Online Advertising, Salesforce.com, Copywriting, Radio, B2B, Team Leadership, CRM, Strategic Planning, Networking
Education
Hendrix College 2006 — 2010
Bachelor of Arts (BA), English Language and Literature, General
Rich Mendolera Rich Mendolera's ICT Group Experience 2002 - 2006
Job Manager Market Research at Independent Health
Industry Hospital & Health Care
Experience
Independent Health May 2006 - Present
ICT Group 2002 - 2006
TOPS Markets November 1996 - November 2001
Skills
Market Research, Product Development, Customer Relations, Strategic Planning, Microsoft Office, Marketing Communications, PowerPoint, Marketing Strategy, Access, Excel, SPSS, Budget Management, Analytics, Budgeting, Research, Data Analysis, Marketing Research, Word, Statistics, Outlook, Forecasting, Analysis, Problem Solving, Business Planning, Public Speaking, Customer Service, Market Planning, Competitive Analysis, Product Management, Public Relations, Pricing, Salesforce.com, Vendor Management, New Business Development, Compliance, Healthcare, Business Intelligence, Business Analysis, Segmentation, Competitive Intelligence, Direct Marketing, Market Analysis, B2B, Customer Satisfaction, Business Strategy, Team Leadership, Team Building, SAS, Retail, Microsoft Excel
Education
Northwestern University 2012 — 2016
Master of Science (MS), Predictive Analytics
Canisius College 1998 — 2002
BS, Management and Marketing
Independent Health May 2006 - Present
ICT Group 2002 - 2006
TOPS Markets November 1996 - November 2001
Skills
Market Research, Product Development, Customer Relations, Strategic Planning, Microsoft Office, Marketing Communications, PowerPoint, Marketing Strategy, Access, Excel, SPSS, Budget Management, Analytics, Budgeting, Research, Data Analysis, Marketing Research, Word, Statistics, Outlook, Forecasting, Analysis, Problem Solving, Business Planning, Public Speaking, Customer Service, Market Planning, Competitive Analysis, Product Management, Public Relations, Pricing, Salesforce.com, Vendor Management, New Business Development, Compliance, Healthcare, Business Intelligence, Business Analysis, Segmentation, Competitive Intelligence, Direct Marketing, Market Analysis, B2B, Customer Satisfaction, Business Strategy, Team Leadership, Team Building, SAS, Retail, Microsoft Excel
Education
Northwestern University 2012 — 2016
Master of Science (MS), Predictive Analytics
Canisius College 1998 — 2002
BS, Management and Marketing
Vetta PerfectStorm Vetta PerfectStorm's ICT Group Experience January 2001 - January 2003
Job Transportation/Trucking/Railroad Professional
Industry Transportation/Trucking/Railroad
Experience
Allpro Parking 2006 February 2005 - November 2006
Allpro Parking, LLC 2005 - 2006
Rosina Food Products 2004-2005 March 2003 - September 2005
ICT Group January 2001 - January 2003
Education
Erie Community College
Social Psychology
Bryant & Stratton College
Business Administration
University at Buffalo Educational Oppourtunity Center
Allpro Parking 2006 February 2005 - November 2006
Allpro Parking, LLC 2005 - 2006
Rosina Food Products 2004-2005 March 2003 - September 2005
ICT Group January 2001 - January 2003
Education
Erie Community College
Social Psychology
Bryant & Stratton College
Business Administration
University at Buffalo Educational Oppourtunity Center
Paul Whiteside's ICT Group Experience October 2000 - September 2004
Job IT Specialist at The Brickman Group
Industry Information Technology and Services
Experience
The Brickman Group January 2013 - June 2015
GameStop October 2010 - December 2012
BFG Marketing LLC June 2007 - August 2008
GMR Marketing September 2005 - November 2006
ICT Group October 2000 - September 2004
Skills
Project Management, Program Management, Strategic Planning, Team Building, Training, Customer Service, Product Marketing, MS Project, Asset Management, CompTIA A+ Certification, Windows 7, Computer Hardware, Microsoft Office, Budgets, Conflict Resolution, Public Speaking, Risk Management, Technical Support, ICP, CRM, Process Improvement, Leadership, Management, Marketing, Agile Methodologies
Education
La Salle University 2003 — 2007
Integrated Science, Business and Technology
Community College of Philadelphia 2000 — 2003
Associate of Science (A.S.), Culture, Science and Technology
Abraham Lincoln High School 1994 — 1999
High School Diploma, Environmental Technology
The Brickman Group January 2013 - June 2015
GameStop October 2010 - December 2012
BFG Marketing LLC June 2007 - August 2008
GMR Marketing September 2005 - November 2006
ICT Group October 2000 - September 2004
Skills
Project Management, Program Management, Strategic Planning, Team Building, Training, Customer Service, Product Marketing, MS Project, Asset Management, CompTIA A+ Certification, Windows 7, Computer Hardware, Microsoft Office, Budgets, Conflict Resolution, Public Speaking, Risk Management, Technical Support, ICP, CRM, Process Improvement, Leadership, Management, Marketing, Agile Methodologies
Education
La Salle University 2003 — 2007
Integrated Science, Business and Technology
Community College of Philadelphia 2000 — 2003
Associate of Science (A.S.), Culture, Science and Technology
Abraham Lincoln High School 1994 — 1999
High School Diploma, Environmental Technology
Joan Murdock Joan Murdock's ICT Group Experience August 1996 - February 2010
Job Director at SYKES
Industry Telecommunications
Experience
Sykes February 2010 - Present
ICT Group August 1996 - February 2010
ICTGroup August 1995 - 2010
ICT 1995 - 2010
Skills
BPO, Vendor Management, Workforce Management, CRM, Management, Program Management, Outsourcing, Contact Centers, Quality Assurance, Customer Satisfaction, Operations Management, Account Management, Team Leadership, Leadership, Call Centers, Process Improvement, Customer Experience, Telemarketing, Project Management, Inbound Marketing, Forecasting, Customer Retention, Offshoring, Service Delivery
Education
Eckerd College 2011 — 2011
Leadership Development
ASMI 2010 — 2010
Customer Experience
Sykes February 2010 - Present
ICT Group August 1996 - February 2010
ICTGroup August 1995 - 2010
ICT 1995 - 2010
Skills
BPO, Vendor Management, Workforce Management, CRM, Management, Program Management, Outsourcing, Contact Centers, Quality Assurance, Customer Satisfaction, Operations Management, Account Management, Team Leadership, Leadership, Call Centers, Process Improvement, Customer Experience, Telemarketing, Project Management, Inbound Marketing, Forecasting, Customer Retention, Offshoring, Service Delivery
Education
Eckerd College 2011 — 2011
Leadership Development
ASMI 2010 — 2010
Customer Experience
Greg Walsh's ICT Group Experience November 2006 - October 2007
Job CEO & Founder: Seismic LLC
Industry Information Technology and Services
Experience
Seismic LLC August 2010 - Present
RR Donnelley October 2010 - May 2012
Consultedge October 2007 - August 2010
ICT Group November 2006 - October 2007
Sereniti-Inc. April 2005 - November 2006
AICPA September 2004 - April 2005
C3i February 1999 - September 2004
Skills
Business Analysis, Business Development, Business Intelligence, Business Process..., Business Requirements, Financial Modeling, Interactive Marketing, Management Consulting, Marketing Strategy, Offshore Outsourcing, Operations Management, Project Management, Software Requirements, Strategic Partnerships, Strategic Planning, Social Media, CRM, Integration, Leadership, Management, SaaS, Outsourcing, Contract Negotiation, Strategy, Service Delivery, Training, Telecommunications, Vendor Management
Education
Binghamton University 1995 — 1998
BA, Political Science
Binghamton University - School of Management 1995 — 1998
Colorado State University 1990 — 1993
Sociology & Political Science
Packer Collegiate
Seismic LLC August 2010 - Present
RR Donnelley October 2010 - May 2012
Consultedge October 2007 - August 2010
ICT Group November 2006 - October 2007
Sereniti-Inc. April 2005 - November 2006
AICPA September 2004 - April 2005
C3i February 1999 - September 2004
Skills
Business Analysis, Business Development, Business Intelligence, Business Process..., Business Requirements, Financial Modeling, Interactive Marketing, Management Consulting, Marketing Strategy, Offshore Outsourcing, Operations Management, Project Management, Software Requirements, Strategic Partnerships, Strategic Planning, Social Media, CRM, Integration, Leadership, Management, SaaS, Outsourcing, Contract Negotiation, Strategy, Service Delivery, Training, Telecommunications, Vendor Management
Education
Binghamton University 1995 — 1998
BA, Political Science
Binghamton University - School of Management 1995 — 1998
Colorado State University 1990 — 1993
Sociology & Political Science
Packer Collegiate
Angela Glielmi Angela Glielmi's ICT Group Experience November 1989 - January 2009
Job Customer Service Team Leader, Patient Financial Services at St. Mary Medical Center, Langhorne, PA
Industry Hospital & Health Care
Experience
St. Mary Medical Center, Langhorne, PA September 2014 - Present
Lower Bucks Hospital June 2009 - September 2014
JCPenney November 1999 - November 2010
ICT Group November 1989 - January 2009
Jack Blumenfeld and company 1987 - 1989
Continental Bank 1985 - 1987
Skills
Business Analysis, Project Management, Workforce Management, Leadership, Performance Management, Training, CRM, Vendor Management, Process Improvement, Call Centers, Account Management, Forecasting, Customer Satisfaction, Customer Service, Management, Business Development, PowerPoint, Coaching, Microsoft Excel, Team Building, Hospitals, Analysis, Microsoft Word, Access, Microsoft Office, Data Analysis, Healthcare, Employee Relations, Outlook, EMR, Healthcare Management, Team Leadership, Outsourcing, BPO, Customer Experience, Operations Management, Program Management, Customer Retention, Team Management, Strategic Planning, Quality Assurance
Education
Bucks County Community College 2013 — 2013
Medical Insurance Coding Specialist/Coder
Rosemont College 1993 — 1997
Business Administration, management and business studies
St. Mary Medical Center, Langhorne, PA September 2014 - Present
Lower Bucks Hospital June 2009 - September 2014
JCPenney November 1999 - November 2010
ICT Group November 1989 - January 2009
Jack Blumenfeld and company 1987 - 1989
Continental Bank 1985 - 1987
Skills
Business Analysis, Project Management, Workforce Management, Leadership, Performance Management, Training, CRM, Vendor Management, Process Improvement, Call Centers, Account Management, Forecasting, Customer Satisfaction, Customer Service, Management, Business Development, PowerPoint, Coaching, Microsoft Excel, Team Building, Hospitals, Analysis, Microsoft Word, Access, Microsoft Office, Data Analysis, Healthcare, Employee Relations, Outlook, EMR, Healthcare Management, Team Leadership, Outsourcing, BPO, Customer Experience, Operations Management, Program Management, Customer Retention, Team Management, Strategic Planning, Quality Assurance
Education
Bucks County Community College 2013 — 2013
Medical Insurance Coding Specialist/Coder
Rosemont College 1993 — 1997
Business Administration, management and business studies
Nicole Schindewolf's ICT Group Experience April 2008 - December 2009
Job Generalist 2, Human Resources at Comcast
Industry Human Resources
Experience
Comcast March 2013 - Present
Comcast December 2011 - February 2013
ARAMARK June 2011 - September 2011
ARAMARK December 2009 - June 2011
ICT Group April 2008 - December 2009
Skills
Organization, Discreet, Business Ethics, Employee Relations, Human Resources, Recruiting, Employee Engagement, Employee Management
Education
Strayer University 2009 — 2011
BA, Business, Human Resources
Bucks County Community College 2004 — 2007
AAS, Business, Marketing
Comcast March 2013 - Present
Comcast December 2011 - February 2013
ARAMARK June 2011 - September 2011
ARAMARK December 2009 - June 2011
ICT Group April 2008 - December 2009
Skills
Organization, Discreet, Business Ethics, Employee Relations, Human Resources, Recruiting, Employee Engagement, Employee Management
Education
Strayer University 2009 — 2011
BA, Business, Human Resources
Bucks County Community College 2004 — 2007
AAS, Business, Marketing
Christopher Blizzard Christopher Blizzard's ICT Group Experience September 2000 - July 2008
Job IT Infrastructure Supervisor at Clemens Food Group
Industry Food Production
Experience
Clemens Food Group July 2008 - Present
ICT Group September 2000 - July 2008
Skills
SQL, Microsoft SQL Server, SOA, SharePoint, SDLC, Enterprise Architecture, Vendor Management, Microsoft Office, Access, Product Development, Troubleshooting, Six Sigma, Operations Management, Process Improvement, Lean Manufacturing, Project Management, Team Building, Leadership, Windows, Citrix, Software Development, Solution Architecture, Requirements Analysis, Supply Chain Management, Integration, Strategic Planning, Cross-functional Team...
Education
DeSales University
Clemens Food Group July 2008 - Present
ICT Group September 2000 - July 2008
Skills
SQL, Microsoft SQL Server, SOA, SharePoint, SDLC, Enterprise Architecture, Vendor Management, Microsoft Office, Access, Product Development, Troubleshooting, Six Sigma, Operations Management, Process Improvement, Lean Manufacturing, Project Management, Team Building, Leadership, Windows, Citrix, Software Development, Solution Architecture, Requirements Analysis, Supply Chain Management, Integration, Strategic Planning, Cross-functional Team...
Education
DeSales University
Christopher 'Kit' Cosby Christopher 'Kit' Cosby's ICT Group Experience August 2005 - April 2007
Job Independent Contractor on Elance
Industry Computer Software
Experience
Critical Logic April 2007 - November 2011
ICT Group August 2005 - April 2007
Sponser Reps Inc June 2005 - August 2005
Academia Europa February 2005 - April 2005
Washington State University Student Computing Services January 2004 - August 2004
Social and Economic Science Research Center December 2002 - September 2003
Chateau Westport Hotel June 2001 - June 2002
Annual Fund Phonathon August 2000 - December 2000
Whipple Plumbing May 2000 - July 2000
Annual Fund Phonathon August 1999 - May 2000
Skills
Software Analysis, Software System Analysis, Software Project..., Logic
Education
Washington State University 2002 — 2007
Management of Information Systems
Grays Harbor College 2001 — 2002
AA, Biology, Network Administration
University of Utah 1998 — 2000
Biology
Escuela Bella Vista 1997 — 1998
High School
Riverside High School 1996 — 1997
High School
Karachi American School 1991 — 1996
Middle School
Damascus Community School 1990 — 1991
Elementary School
Critical Logic April 2007 - November 2011
ICT Group August 2005 - April 2007
Sponser Reps Inc June 2005 - August 2005
Academia Europa February 2005 - April 2005
Washington State University Student Computing Services January 2004 - August 2004
Social and Economic Science Research Center December 2002 - September 2003
Chateau Westport Hotel June 2001 - June 2002
Annual Fund Phonathon August 2000 - December 2000
Whipple Plumbing May 2000 - July 2000
Annual Fund Phonathon August 1999 - May 2000
Skills
Software Analysis, Software System Analysis, Software Project..., Logic
Education
Washington State University 2002 — 2007
Management of Information Systems
Grays Harbor College 2001 — 2002
AA, Biology, Network Administration
University of Utah 1998 — 2000
Biology
Escuela Bella Vista 1997 — 1998
High School
Riverside High School 1996 — 1997
High School
Karachi American School 1991 — 1996
Middle School
Damascus Community School 1990 — 1991
Elementary School
Donald Verrill Donald Verrill's ICT Group Experience December 1998 - May 1999
Job Oxford County Committee member at Maine Community Foundation
Industry Professional Training & Coaching
Experience
Maine Community Foundation January 2014 - Present
Otisfield Organics February 2012 - Present
Maine Department of Labor December 1999 - February 2012
Western Maine Community Action May 1991 - December 1999
ICT Group December 1998 - May 1999
Lewiston Adult Education September 1995 - May 1996
Oak Hill Adult Education September 1995 - May 1996
Primerica August 1985 - December 1992
Department of Treasury Internal Revenue Service December 1989 - May 1991
US Dept of Commerce February 1989 - July 1989
Skills
Outstanding Customer..., Coaching, Community Outreach, Microsoft Office, Insurance, Facilitating, Guiding, Classroom Instruction, Entertainer, Comedian, Classroom, Facilitators, Customer Service, Training, Leadership, Public Speaking, Recruiting, Management, Team Building, Strategic Planning, Non-profits, Leadership Development, Research, Event Planning, Workshop Facilitation, Staff Development, Nonprofits, Fundraising, Employee Relations, Interviews, Change Management, Policy, Budgets, Small Business, Team Leadership, Organizational..., Human Resources, Career Counseling, Teaching, Resume Writing, Conflict Resolution, Career Development, Program Management, Program Development, Volunteer Management, Job Search Strategies, Time Management, Adult Education, Executive Coaching, Grant Writing
Education
Husson University 1996 — 1998
MSB, Business Management
US Army 1968 — 1969
Computer Programmer & Electronic Repair, E5
Merrimack College 1962 — 1966
BA, Social Sciences
University of Maine Portland 1961 — 1962
Liberal Studies
Maine Community Foundation January 2014 - Present
Otisfield Organics February 2012 - Present
Maine Department of Labor December 1999 - February 2012
Western Maine Community Action May 1991 - December 1999
ICT Group December 1998 - May 1999
Lewiston Adult Education September 1995 - May 1996
Oak Hill Adult Education September 1995 - May 1996
Primerica August 1985 - December 1992
Department of Treasury Internal Revenue Service December 1989 - May 1991
US Dept of Commerce February 1989 - July 1989
Skills
Outstanding Customer..., Coaching, Community Outreach, Microsoft Office, Insurance, Facilitating, Guiding, Classroom Instruction, Entertainer, Comedian, Classroom, Facilitators, Customer Service, Training, Leadership, Public Speaking, Recruiting, Management, Team Building, Strategic Planning, Non-profits, Leadership Development, Research, Event Planning, Workshop Facilitation, Staff Development, Nonprofits, Fundraising, Employee Relations, Interviews, Change Management, Policy, Budgets, Small Business, Team Leadership, Organizational..., Human Resources, Career Counseling, Teaching, Resume Writing, Conflict Resolution, Career Development, Program Management, Program Development, Volunteer Management, Job Search Strategies, Time Management, Adult Education, Executive Coaching, Grant Writing
Education
Husson University 1996 — 1998
MSB, Business Management
US Army 1968 — 1969
Computer Programmer & Electronic Repair, E5
Merrimack College 1962 — 1966
BA, Social Sciences
University of Maine Portland 1961 — 1962
Liberal Studies
Donnell Burnside Donnell Burnside's ICT Group Experience September 2005 - July 2007
Job Administrative Associate at Sentara Healthcare
Industry Hospital & Health Care
Experience
Sentara Healthcare August 2008 - Present
ICT Group September 2005 - July 2007
Food Lion January 2000 - August 2004
Skills
Epic Systems, Administrative..., Healthcare Management, EMR, Healthcare, Hospitals, Data Entry, Medical Terminology, Physician Relations, Healthcare Information..., Medical Records, HIPAA, Patient Advocacy, EHR, Patient Safety, CPOE, BLS, Revenue Cycle
Education
Tidewater Community College 2008 — 2014
ITT Technical Institute-Norfolk 2003 — 2005
Associate's degree, Computer electronics
Sentara Healthcare August 2008 - Present
ICT Group September 2005 - July 2007
Food Lion January 2000 - August 2004
Skills
Epic Systems, Administrative..., Healthcare Management, EMR, Healthcare, Hospitals, Data Entry, Medical Terminology, Physician Relations, Healthcare Information..., Medical Records, HIPAA, Patient Advocacy, EHR, Patient Safety, CPOE, BLS, Revenue Cycle
Education
Tidewater Community College 2008 — 2014
ITT Technical Institute-Norfolk 2003 — 2005
Associate's degree, Computer electronics
Brett Fielding Brett Fielding's ICT Group Experience October 2002 - July 2006
Job Student at Eastern Washington University
Industry Computer Software
Experience
Eastern Washington University January 2012 - Present
Spokane Falls Community College April 2010 - June 2011
Maplewood Software October 2010 - January 2011
West Corporation July 2009 - January 2010
Walmart July 2007 - November 2008
Spokane Falls Community College April 2007 - June 2007
ICT GROUP October 2002 - July 2006
Skills
Troubleshooting, C++, C, C#, Java, Turbo Pascal, BASIC, FPGA, Arduino, Raspberry Pi, Problem Solving, Verilog
Education
Eastern Washington University 2012 — 2015
In progress, Computer Science, 3.3
Spokane Falls Community College 2007 — 2011
AST, Computer Science, 3.2
Contra Costa College 1991 — 1993
Incomplete, Computer and Information Sciences and Support Services, 2.8
Pinole Valley High School 1986 — 1991
Graduate, Computer Science
Eastern Washington University January 2012 - Present
Spokane Falls Community College April 2010 - June 2011
Maplewood Software October 2010 - January 2011
West Corporation July 2009 - January 2010
Walmart July 2007 - November 2008
Spokane Falls Community College April 2007 - June 2007
ICT GROUP October 2002 - July 2006
Skills
Troubleshooting, C++, C, C#, Java, Turbo Pascal, BASIC, FPGA, Arduino, Raspberry Pi, Problem Solving, Verilog
Education
Eastern Washington University 2012 — 2015
In progress, Computer Science, 3.3
Spokane Falls Community College 2007 — 2011
AST, Computer Science, 3.2
Contra Costa College 1991 — 1993
Incomplete, Computer and Information Sciences and Support Services, 2.8
Pinole Valley High School 1986 — 1991
Graduate, Computer Science
Katherine La Hart's ICT Group Experience December 2005 - May 2007
Job Marketing Communications Manager
Industry Marketing and Advertising
Experience
MetLife Direct December 2012 - Present
MetLife Auto & Home June 2011 - December 2012
MetLife Bank May 2008 - May 2011
BlackRock January 2008 - May 2008
Dynamic Digital Advertising January 2007 - January 2008
ICT Group December 2005 - May 2007
Skills
Editing, Marketing, Marketing Communications, Direct Marketing, Marketing Strategy, Creative Direction, Branding & Identity, Copywriting, Project Management, Relationship Management, Email Marketing, Copy Editing, Social Media Marketing, Digital Marketing, Leadership, Social Media, Corporate Branding, Management, Graphic Design
Education
West Virginia University 2010 — 2012
Master of Science (M.S.), Integrated Marketing Communications
Cabrini College 2004 — 2007
Bachelors, English and Communications
MetLife Direct December 2012 - Present
MetLife Auto & Home June 2011 - December 2012
MetLife Bank May 2008 - May 2011
BlackRock January 2008 - May 2008
Dynamic Digital Advertising January 2007 - January 2008
ICT Group December 2005 - May 2007
Skills
Editing, Marketing, Marketing Communications, Direct Marketing, Marketing Strategy, Creative Direction, Branding & Identity, Copywriting, Project Management, Relationship Management, Email Marketing, Copy Editing, Social Media Marketing, Digital Marketing, Leadership, Social Media, Corporate Branding, Management, Graphic Design
Education
West Virginia University 2010 — 2012
Master of Science (M.S.), Integrated Marketing Communications
Cabrini College 2004 — 2007
Bachelors, English and Communications
Tom Kirkpatrick's ICT Group Experience April 2006 - December 2006
Job Senior Manager at CIS by Deloitte
Industry Management Consulting
Experience
CIS by Deloitte July 2015 - Present
Compliance Implementation Services February 2015 - July 2015
EMC Consulting August 2010 - February 2015
AstraZeneca (consultant) December 2009 - August 2010
Oracle Consulting March 2008 - November 2009
EMC Consulting December 2006 - March 2008
ICT Group April 2006 - December 2006
GlaxoSmithKline January 2006 - April 2006
EMD Serono January 2004 - January 2006
Everest Field Technologies November 2001 - August 2003
Skills
Transparency, Life Sciences industry, Pharmaceutical Industry, CRM, Master Data Management, Process Improvement, Strategy, Business Intelligence, Business Analysis, Call Centers, Cross-functional Team..., Leadership, Management, Integration, Sales Operations, Analysis, Business Strategy, Project Management, Outsourcing, Vendor Management, Data Warehousing, SDLC, Consulting, Biopharmaceuticals, Budgets, Training, Program Management, Human Resources, Business Process..., Databases, Business Process, IT Strategy, Salesforce.com, Governance
Education
Duke University
BS
CIS by Deloitte July 2015 - Present
Compliance Implementation Services February 2015 - July 2015
EMC Consulting August 2010 - February 2015
AstraZeneca (consultant) December 2009 - August 2010
Oracle Consulting March 2008 - November 2009
EMC Consulting December 2006 - March 2008
ICT Group April 2006 - December 2006
GlaxoSmithKline January 2006 - April 2006
EMD Serono January 2004 - January 2006
Everest Field Technologies November 2001 - August 2003
Skills
Transparency, Life Sciences industry, Pharmaceutical Industry, CRM, Master Data Management, Process Improvement, Strategy, Business Intelligence, Business Analysis, Call Centers, Cross-functional Team..., Leadership, Management, Integration, Sales Operations, Analysis, Business Strategy, Project Management, Outsourcing, Vendor Management, Data Warehousing, SDLC, Consulting, Biopharmaceuticals, Budgets, Training, Program Management, Human Resources, Business Process..., Databases, Business Process, IT Strategy, Salesforce.com, Governance
Education
Duke University
BS
Stephanie Koenig Wasserbly's ICT Group Experience 1997 - 2001
Job Human Resources Professional
Industry Hospital & Health Care
Experience
Self-employed 2002 - Present
Aria Health May 2005 - October 2010
ICT Group 1997 - 2001
INS Inc. 1993 - 1997
Education
Gwynedd Mercy University 1991 — 1993
B.S. Business Administration, Human Resource Management
Self-employed 2002 - Present
Aria Health May 2005 - October 2010
ICT Group 1997 - 2001
INS Inc. 1993 - 1997
Education
Gwynedd Mercy University 1991 — 1993
B.S. Business Administration, Human Resource Management
William Anthony Frank's ICT Group Experience July 2002 - July 2003
Job at IMS Health
Industry Information Technology and Services
Experience
IMS Health April 2011 - Present
IMS Health November 2008 - March 2011
Skura Corporation May 2005 - October 2008
Baxter Canada July 2003 - May 2005
ICT Group July 2002 - July 2003
Alias Wavefront February 2000 - March 2002
Alias Wavefront September 1999 - February 2000
High Sense Geophysics Ltd. July 1997 - November 1998
Education
Centennial College 2004 — 2004
Course, Information Technology Project Management
Computek Institute of Technology 1999 — 1999
Diploma, Programming & Systems Analysis
University of Toronto 1991 — 1996
Bachelor of Science, Environmental Sciences, Geopgysics, Computer Science
CEGEP - John Abbott College 1990 — 1990
Applied Arts & Science
St. Thomas High School 1985 — 1990
High School, French Immersion / Applied Sciences
IMS Health April 2011 - Present
IMS Health November 2008 - March 2011
Skura Corporation May 2005 - October 2008
Baxter Canada July 2003 - May 2005
ICT Group July 2002 - July 2003
Alias Wavefront February 2000 - March 2002
Alias Wavefront September 1999 - February 2000
High Sense Geophysics Ltd. July 1997 - November 1998
Education
Centennial College 2004 — 2004
Course, Information Technology Project Management
Computek Institute of Technology 1999 — 1999
Diploma, Programming & Systems Analysis
University of Toronto 1991 — 1996
Bachelor of Science, Environmental Sciences, Geopgysics, Computer Science
CEGEP - John Abbott College 1990 — 1990
Applied Arts & Science
St. Thomas High School 1985 — 1990
High School, French Immersion / Applied Sciences
Steve Ruszin's ICT Group Experience 1992 - 1994
Job Manager, Area IT US at Sykes Enterprises, Incorporated
Industry Information Technology and Services
Experience
Sykes October 2000 - Present
ICT Group, Inc. 1998 - 2000
ICT Group, Inc 1994 - 1996
ICT Group 1992 - 1994
Skills
Avaya, ACD, Hardware, Citrix, Lotus Notes, Operating Systems, Gateway, Linux, HP, XP, Active Directory, Refining Processes, Outsourcing, BPO, Windows Server, Windows 7, Process Management, Call Center, Call Center Architecture, Troubleshooting, Servers, Cisco Technologies, VMware, Networking, Switches, Call Centers, Red Hat Linux, IT Operations, Service Delivery, ITIL, Incident Management, Microsoft Exchange, Disaster Recovery, Workforce Management, IT Service Management, Contact Centers, Help Desk Support, Service Desk, VPN, Sla, Data Center, Vendor Management, System Administration, Windows XP, DNS, DHCP, Virtualization, TCP/IP, Network Administration, Firewalls
Education
Bucks County Community College 1992 — 1994
Sykes October 2000 - Present
ICT Group, Inc. 1998 - 2000
ICT Group, Inc 1994 - 1996
ICT Group 1992 - 1994
Skills
Avaya, ACD, Hardware, Citrix, Lotus Notes, Operating Systems, Gateway, Linux, HP, XP, Active Directory, Refining Processes, Outsourcing, BPO, Windows Server, Windows 7, Process Management, Call Center, Call Center Architecture, Troubleshooting, Servers, Cisco Technologies, VMware, Networking, Switches, Call Centers, Red Hat Linux, IT Operations, Service Delivery, ITIL, Incident Management, Microsoft Exchange, Disaster Recovery, Workforce Management, IT Service Management, Contact Centers, Help Desk Support, Service Desk, VPN, Sla, Data Center, Vendor Management, System Administration, Windows XP, DNS, DHCP, Virtualization, TCP/IP, Network Administration, Firewalls
Education
Bucks County Community College 1992 — 1994
James Molony's ICT Group Experience April 1987 - June 1996
Job Dir of Voice Communications at EGS
Industry Outsourcing/Offshoring
Experience
Expert Global Solutions October 2013 - Present
ICT Group, Inc. April 1987 - February 2010
ICT Group April 1987 - June 1996
Skills
Telecommunications, Avaya, ACD, VoIP, Telephony, Team Management, Call Centers, Vendor Management, IVR, Call Center, Project Management, Management, Workforce Management, Team Leadership, Outsourcing, IT Service Management, Contact Centers, CRM, Customer Service, BPO, IT Operations, Customer Experience, Program Management, CTI, Process Improvement, Aspect ACD, Avaya Communication..., Call Center Development, Inbound Marketing, WAN, IT Management, SIP, Offshoring, Pre-sales, Wireless, IP, LAN-WAN, MPLS, Avaya IP Telephony, SIP Trunking, Network Design, IT Strategy, Incident Management, Cross-functional Team..., Business Process, ITIL, Service Delivery, Data Center, Unified Communications, Disaster Recovery
Education
Fairleigh Dickinson University 1982 — 1987
Expert Global Solutions October 2013 - Present
ICT Group, Inc. April 1987 - February 2010
ICT Group April 1987 - June 1996
Skills
Telecommunications, Avaya, ACD, VoIP, Telephony, Team Management, Call Centers, Vendor Management, IVR, Call Center, Project Management, Management, Workforce Management, Team Leadership, Outsourcing, IT Service Management, Contact Centers, CRM, Customer Service, BPO, IT Operations, Customer Experience, Program Management, CTI, Process Improvement, Aspect ACD, Avaya Communication..., Call Center Development, Inbound Marketing, WAN, IT Management, SIP, Offshoring, Pre-sales, Wireless, IP, LAN-WAN, MPLS, Avaya IP Telephony, SIP Trunking, Network Design, IT Strategy, Incident Management, Cross-functional Team..., Business Process, ITIL, Service Delivery, Data Center, Unified Communications, Disaster Recovery
Education
Fairleigh Dickinson University 1982 — 1987
Kimberly Pugh's ICT Group Experience July 2006 - October 2007
Job Sr. Consultant Workforce Management at CGI
Industry Hospital & Health Care
Experience
CGI July 2014 - Present
Xerox State Healthcare, LLC October 2007 - July 2014
ICT Group July 2006 - October 2007
Cingular March 2005 - March 2006
Cingular December 2003 - March 2005
Cingular June 2002 - December 2003
Cingular August 2001 - June 2002
Cingular May 2000 - August 2001
Skills
Workforce Management, ACD, Call Routing, Call Center, Avaya, IEX, Aspect, Outsourcing, Customer Experience, Vendor Management, Forecasting, Strategic Planning, Analytics, Creative Problem Solving, Virtual Teams, Team Building, Performance Management, Process Improvement, Technical Training, Instructional Design, Team Management, Customer Service, Client Interfacing, Budget Analysis, Deployment Planning, Process Engineering, Payroll Processing, Call Centers, Business Process..., Training, Call Center Development, SharePoint, Coaching, Requirements Analysis, Capacity Planning, Presentation Development, IVR, Customer Satisfaction, CRM, Service Delivery
Education
Bellevue University
Bachelors of Science, Human and Social Services Administration
CGI July 2014 - Present
Xerox State Healthcare, LLC October 2007 - July 2014
ICT Group July 2006 - October 2007
Cingular March 2005 - March 2006
Cingular December 2003 - March 2005
Cingular June 2002 - December 2003
Cingular August 2001 - June 2002
Cingular May 2000 - August 2001
Skills
Workforce Management, ACD, Call Routing, Call Center, Avaya, IEX, Aspect, Outsourcing, Customer Experience, Vendor Management, Forecasting, Strategic Planning, Analytics, Creative Problem Solving, Virtual Teams, Team Building, Performance Management, Process Improvement, Technical Training, Instructional Design, Team Management, Customer Service, Client Interfacing, Budget Analysis, Deployment Planning, Process Engineering, Payroll Processing, Call Centers, Business Process..., Training, Call Center Development, SharePoint, Coaching, Requirements Analysis, Capacity Planning, Presentation Development, IVR, Customer Satisfaction, CRM, Service Delivery
Education
Bellevue University
Bachelors of Science, Human and Social Services Administration
Chris Hollamby's ICT Group Experience January 2009 - June 2010
Job Experienced BPO Executive
Industry Outsourcing/Offshoring
Experience
Convergys February 2012 - Present
ICT Group January 2009 - June 2010
ICT Europe January 2008 - January 2009
TRG iSKY April 2006 - December 2007
TRG Customer Solutions May 2005 - April 2006
SITEL UK May 2000 - May 2004
Nat West July 1983 - December 1999
Skills
Outsourcing, Management, Contact Centers, Customer Experience, Vendor Management, Strategy, BPO, Leadership, Offshoring, Operational Excellence, Call Centers, Team Management, Process Improvement, Team Leadership, Customer Satisfaction, Team Building, Operations Management, CRM, Telemarketing, Marketing, Business Process..., Customer Retention, Workforce Management, Negotiation, Business Analysis, Coaching, Performance Management, Strategic Planning, Call Center, Business Strategy, Inbound Marketing, Change Management, Account Management, Management Consulting, Telecommunications
Education
University of Manchester - Manchester Business School 1998 — 1999
BSc.(Hons); DipM;MCIM;ACIB;AIFS, Financial Services
Queen Elizabeth II College 1982 — 1983
Convergys February 2012 - Present
ICT Group January 2009 - June 2010
ICT Europe January 2008 - January 2009
TRG iSKY April 2006 - December 2007
TRG Customer Solutions May 2005 - April 2006
SITEL UK May 2000 - May 2004
Nat West July 1983 - December 1999
Skills
Outsourcing, Management, Contact Centers, Customer Experience, Vendor Management, Strategy, BPO, Leadership, Offshoring, Operational Excellence, Call Centers, Team Management, Process Improvement, Team Leadership, Customer Satisfaction, Team Building, Operations Management, CRM, Telemarketing, Marketing, Business Process..., Customer Retention, Workforce Management, Negotiation, Business Analysis, Coaching, Performance Management, Strategic Planning, Call Center, Business Strategy, Inbound Marketing, Change Management, Account Management, Management Consulting, Telecommunications
Education
University of Manchester - Manchester Business School 1998 — 1999
BSc.(Hons); DipM;MCIM;ACIB;AIFS, Financial Services
Queen Elizabeth II College 1982 — 1983
Jessie Boswell's ICT Group Experience September 2003 - February 2004
Job Assistant Team Leader at Cinnamon Hills
Industry Individual & Family Services
Experience
Cinnamon Hills Loan Officer/Office ManagerTower LoansJanuary 2006 - June 2006
Flying J October 2005 - January 2006
Convergys February 2005 - March 2005
ICT Group September 2003 - February 2004
Education
American InterContinental University 2004 — 2005
Buisness
Colville High School 1999 — 2003
High School Diploma, High School Diploma
Cinnamon Hills Loan Officer/Office ManagerTower LoansJanuary 2006 - June 2006
Flying J October 2005 - January 2006
Convergys February 2005 - March 2005
ICT Group September 2003 - February 2004
Education
American InterContinental University 2004 — 2005
Buisness
Colville High School 1999 — 2003
High School Diploma, High School Diploma
Roy Benninghoff's ICT Group Experience July 2004 - June 2008
Job Sr. Account Manager Mid Atlantic at International SOS
Industry International Affairs
Experience
International SOS July 2015 - Present
International SOS September 2013 - July 2015
International SOS July 2012 - September 2013
International SOS June 2008 - July 2012
ICT Group July 2004 - June 2008
Fleet Credit Card Services June 2003 - July 2004
Fleet Credit Card Services 2000 - 2003
Skills
Vendor Management, Salesforce.com, Account Management, Marketing, CRM, New Business Development, Business Development, Call Centers, Solution Selling, Strategic Partnerships, Management, Team Leadership, Sales Management, Strategic Planning, Leadership, Operations Management, Contract Negotiation, Strategy, Customer Retention, Process Improvement, Team Management
Education
Gwynedd-Mercy College 2002 — 2006
Organizational Management, Organizational Management
Bloomsburg University of Pennsylvania 1996 — 1999
Marketing
International SOS July 2015 - Present
International SOS September 2013 - July 2015
International SOS July 2012 - September 2013
International SOS June 2008 - July 2012
ICT Group July 2004 - June 2008
Fleet Credit Card Services June 2003 - July 2004
Fleet Credit Card Services 2000 - 2003
Skills
Vendor Management, Salesforce.com, Account Management, Marketing, CRM, New Business Development, Business Development, Call Centers, Solution Selling, Strategic Partnerships, Management, Team Leadership, Sales Management, Strategic Planning, Leadership, Operations Management, Contract Negotiation, Strategy, Customer Retention, Process Improvement, Team Management
Education
Gwynedd-Mercy College 2002 — 2006
Organizational Management, Organizational Management
Bloomsburg University of Pennsylvania 1996 — 1999
Marketing
Christopher Ungarino's ICT Group Experience January 1996 - January 1997
Job Chief Operating Officer at FACE2FACE SALES SOLUTIONS
Industry Outsourcing/Offshoring
Experience
FACE2FACE SALES SOLUTIONS January 2010 - Present
TRG Customer Solutions March 2005 - March 2010
Reese Teleservices January 1998 - January 2005
United States Air Force January 1979 - January 2000
Telespectrum January 1997 - January 1998
ICT Group January 1996 - January 1997
C-Tec Corp January 1994 - January 1996
Grumman Space & Electronics January 1983 - January 1993
Skills
Management, Outsourcing, Start-ups, Operations Management, Telecommunications, Call Centers, New Business Development, Mergers & Acquisitions, Sales, B2B, Marketing, Analysis
Education
Dowling College 1974 — 1982
BBA and MBA, ACCOUNTING AND FINANCE, 4.0 GPA
Dowling College
BBA N MBA, FINANCE
FACE2FACE SALES SOLUTIONS January 2010 - Present
TRG Customer Solutions March 2005 - March 2010
Reese Teleservices January 1998 - January 2005
United States Air Force January 1979 - January 2000
Telespectrum January 1997 - January 1998
ICT Group January 1996 - January 1997
C-Tec Corp January 1994 - January 1996
Grumman Space & Electronics January 1983 - January 1993
Skills
Management, Outsourcing, Start-ups, Operations Management, Telecommunications, Call Centers, New Business Development, Mergers & Acquisitions, Sales, B2B, Marketing, Analysis
Education
Dowling College 1974 — 1982
BBA and MBA, ACCOUNTING AND FINANCE, 4.0 GPA
Dowling College
BBA N MBA, FINANCE
Janine Clauss's ICT Group Experience June 1999 - October 2006
Job Sales Manager at LAMATEK, Inc,
Industry Building Materials
Experience
LAMATEK, Inc, October 2006 - Present
ICT Group June 1999 - October 2006
Lutheran Services Northeast October 1996 - June 1999
KidsPeace National Centers December 1992 - October 1996
Skills
Sales Management, Account Management, New Business Development, Customer Satisfaction, Cross-functional Team..., Key Account Management, Call Centers, Sales, Strategic Planning, Direct Sales, Team Leadership, Product Development, Sales Operations, Purchasing, Contract Negotiation, B2B, Negotiation, Management, Product Management, Team Building, Selling, Sales Process, Building Materials, Manufacturing, Market Development, Pricing, Sales Presentations, International Sales
Education
Bloomsburg University of Pennsylvania 1988 — 1991
BA, Psychology
LAMATEK, Inc, October 2006 - Present
ICT Group June 1999 - October 2006
Lutheran Services Northeast October 1996 - June 1999
KidsPeace National Centers December 1992 - October 1996
Skills
Sales Management, Account Management, New Business Development, Customer Satisfaction, Cross-functional Team..., Key Account Management, Call Centers, Sales, Strategic Planning, Direct Sales, Team Leadership, Product Development, Sales Operations, Purchasing, Contract Negotiation, B2B, Negotiation, Management, Product Management, Team Building, Selling, Sales Process, Building Materials, Manufacturing, Market Development, Pricing, Sales Presentations, International Sales
Education
Bloomsburg University of Pennsylvania 1988 — 1991
BA, Psychology
Andrew Beaudoin's ICT Group Experience March 2002 - November 2004
Job President at Plaza Property Services
Industry Program Development
Experience
Plaza Property Services February 2009 - Present
Coldwell Banker The Condo Store March 2006 - Present
Circles Inc (Private label for AMEX) November 2004 - March 2006
ICT Group March 2002 - November 2004
Network Plus January 2001 - March 2002
Boston Communications Group Inc September 1998 - January 2001
First Notice Systems March 1994 - September 1998
Education
Bentley University 1987 — 1991
BS, Finance, concentration in Marketing
Arlington High School 1984 — 1987
Plaza Property Services February 2009 - Present
Coldwell Banker The Condo Store March 2006 - Present
Circles Inc (Private label for AMEX) November 2004 - March 2006
ICT Group March 2002 - November 2004
Network Plus January 2001 - March 2002
Boston Communications Group Inc September 1998 - January 2001
First Notice Systems March 1994 - September 1998
Education
Bentley University 1987 — 1991
BS, Finance, concentration in Marketing
Arlington High School 1984 — 1987
Christopher Tong's ICT Group Experience September 2003 - June 2007
Job Operations Asst. Mngr /Trainer at Outback Steakhouse
Industry Human Resources
Experience
Outback Steakhouse November 2013 - Present
Mandalay Bay Resort & Casino March 2013 - November 2013
Mandalay Bay December 2011 - March 2013
Luxor Las Vegas January 2011 - December 2011
House of Blues Entertainment February 2009 - January 2011
PRC, LLC June 2007 - February 2009
ICT Group September 2003 - June 2007
Skills
Customer Service, Friendly Personality, Coaching, Time Management, Training, Employee Training, Entertainment, Team Management, Personnel Management, Event Planning, Fast-paced, Public Speaking, Leadership Development, Employee Engagement, Talent Management, Leadership, Human Resources, Recruiting, Hiring, Employee Relations, HR Policies, Microsoft Office, Orientation Programs, Casino, Hotels, Hospitality, Team Building, Resorts, Performance Management, MacBook, Microsoft Excel, Organizational..., Learning Quickly, Computer-savvy, Gaming Industry, Organizational..., Onboarding, Customer Satisfaction
Education
Allegheny College 2005 — 2006
Outback Steakhouse November 2013 - Present
Mandalay Bay Resort & Casino March 2013 - November 2013
Mandalay Bay December 2011 - March 2013
Luxor Las Vegas January 2011 - December 2011
House of Blues Entertainment February 2009 - January 2011
PRC, LLC June 2007 - February 2009
ICT Group September 2003 - June 2007
Skills
Customer Service, Friendly Personality, Coaching, Time Management, Training, Employee Training, Entertainment, Team Management, Personnel Management, Event Planning, Fast-paced, Public Speaking, Leadership Development, Employee Engagement, Talent Management, Leadership, Human Resources, Recruiting, Hiring, Employee Relations, HR Policies, Microsoft Office, Orientation Programs, Casino, Hotels, Hospitality, Team Building, Resorts, Performance Management, MacBook, Microsoft Excel, Organizational..., Learning Quickly, Computer-savvy, Gaming Industry, Organizational..., Onboarding, Customer Satisfaction
Education
Allegheny College 2005 — 2006
Matthew Cowell's ICT Group Experience Sr. Account ManagerTPG1999 - 2005
Job Director of Quality Assurance at ICT Group
Industry Telecommunications
Experience
ICT Group Sr. Account ManagerTPG1999 - 2005
Education
Holy Family University 1997 — 2003
ICT Group Sr. Account ManagerTPG1999 - 2005
Education
Holy Family University 1997 — 2003
Dave Cialone's ICT Group Experience February 2002 - March 2008
Job Operations Manager at Synergy Global Solutions
Industry Information Technology and Services
Experience
Synergy Global Solutions July 2014 - Present
Synergy Global Solutions April 2012 - July 2014
EarthLink December 2011 - April 2012
Synergy Global Solutions March 2008 - December 2011
ICT Group February 2002 - March 2008
Transamerica May 2000 - December 2001
Inacom Corporation August 1999 - May 2000
Skills
Troubleshooting, Data Center, Technical Support, Windows 7, ITIL, System Administration, Project Management, Process Improvement, Computer Hardware, IT Management, SharePoint, Visio, Operating Systems, VPN, IT Operations, Software Installation, TCP/IP, Microsoft Technologies, Software Documentation, Management, Change Management, IT Service Management, Hardware, Service Desk, Call Centers, Managed Services, Client Services, Networking, Vendor Management
Education
Medaille College 2014 — 2016
Bachelor of Business Administration in Information Technology, Business Administration, Management and Operations
Harvard Business School Club of Buffalo 2014 — 2014
Business Administration and Management, General
Navy Nuclear Power School 1993 — 1995
Nuclear/Nuclear Power Technology/Technician
Allegheny College 1988 — 1991
Political Science
Synergy Global Solutions July 2014 - Present
Synergy Global Solutions April 2012 - July 2014
EarthLink December 2011 - April 2012
Synergy Global Solutions March 2008 - December 2011
ICT Group February 2002 - March 2008
Transamerica May 2000 - December 2001
Inacom Corporation August 1999 - May 2000
Skills
Troubleshooting, Data Center, Technical Support, Windows 7, ITIL, System Administration, Project Management, Process Improvement, Computer Hardware, IT Management, SharePoint, Visio, Operating Systems, VPN, IT Operations, Software Installation, TCP/IP, Microsoft Technologies, Software Documentation, Management, Change Management, IT Service Management, Hardware, Service Desk, Call Centers, Managed Services, Client Services, Networking, Vendor Management
Education
Medaille College 2014 — 2016
Bachelor of Business Administration in Information Technology, Business Administration, Management and Operations
Harvard Business School Club of Buffalo 2014 — 2014
Business Administration and Management, General
Navy Nuclear Power School 1993 — 1995
Nuclear/Nuclear Power Technology/Technician
Allegheny College 1988 — 1991
Political Science
Elizabeth Cooney's ICT Group Experience December 2005 - September 2007
Job Social Media Senior Specialist Global Communications at Merck
Industry Public Relations and Communications
Experience
Merck April 2015 - Present
St. Mary Medical Center, Langhorne, PA August 2013 - April 2015
Drexel University, College of Engineering April 2012 - August 2013
Drexel University, College of Engineering June 2009 - April 2012
Drexel University, College of Engineering October 2007 - June 2009
ICT Group December 2005 - September 2007
VoxMedica January 2007 - June 2007
The Loquitur March 2006 - May 2007
Cabrini College Admissions Office August 2005 - May 2007
Skills
Writing, Event Management, Editing, Brand Implementation, Social Media Marketing, Marketing Communications, Marketing Strategy, Higher Education..., News Writing, Email Newsletter Design, Newsletter Production, Public Relations, Publications, Leadership, Copy Editing, Public Speaking, Internal Communications, Event Planning, Press Releases
Education
Cabrini College
Bachelor of Arts, English and Communication
Drexel University, College of Arts and Sciences
Master of Science, Public Communication
Merck April 2015 - Present
St. Mary Medical Center, Langhorne, PA August 2013 - April 2015
Drexel University, College of Engineering April 2012 - August 2013
Drexel University, College of Engineering June 2009 - April 2012
Drexel University, College of Engineering October 2007 - June 2009
ICT Group December 2005 - September 2007
VoxMedica January 2007 - June 2007
The Loquitur March 2006 - May 2007
Cabrini College Admissions Office August 2005 - May 2007
Skills
Writing, Event Management, Editing, Brand Implementation, Social Media Marketing, Marketing Communications, Marketing Strategy, Higher Education..., News Writing, Email Newsletter Design, Newsletter Production, Public Relations, Publications, Leadership, Copy Editing, Public Speaking, Internal Communications, Event Planning, Press Releases
Education
Cabrini College
Bachelor of Arts, English and Communication
Drexel University, College of Arts and Sciences
Master of Science, Public Communication
Ellen Robbins's ICT Group Experience September 2003 - Present
Job Director Of Healthcare Services at ICT Group
Industry Marketing and Advertising
Experience
ICT Group September 2003 - Present
American Express September 2002 - September 2003
RMH December 1999 - September 2002
Education
Cabrini College 1990 — 1994
BA, Marketing/Business
ICT Group September 2003 - Present
American Express September 2002 - September 2003
RMH December 1999 - September 2002
Education
Cabrini College 1990 — 1994
BA, Marketing/Business
Kanika Tayal's ICT Group Experience May 2004 - February 2010
Job Solutions Architect at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys June 2013 - Present
Transcom January 2012 - Present
Sykes February 2010 - February 2011
ICT Group May 2004 - February 2010
ICT Group May 2004 - February 2008
NCO Group 2003 - 2004
Asian News International April 1999 - July 2000
Skills
Requirements Analysis, Leadership, Project Management, Program Management, Customer Satisfaction, Strategy, Call Centers, Telecommunications, Outsourcing, Sales, Management, Team Building
Education
La Salle University 2004 — 2008
M.A., Professional Communications
Delhi University 1994 — 1997
BA, History
Mayo College 1990 — 1994
Convergys June 2013 - Present
Transcom January 2012 - Present
Sykes February 2010 - February 2011
ICT Group May 2004 - February 2010
ICT Group May 2004 - February 2008
NCO Group 2003 - 2004
Asian News International April 1999 - July 2000
Skills
Requirements Analysis, Leadership, Project Management, Program Management, Customer Satisfaction, Strategy, Call Centers, Telecommunications, Outsourcing, Sales, Management, Team Building
Education
La Salle University 2004 — 2008
M.A., Professional Communications
Delhi University 1994 — 1997
BA, History
Mayo College 1990 — 1994
Jackie Amendolari Trainer's ICT Group Experience 1999 - February 2010
Job Multidisciplinary Marketing Communications Professional with Demonstrated Leadership and Messaging/Branding Expertise
Industry Public Relations and Communications
Experience
International SOS April 2010 - Present
ICT Group 1999 - February 2010
ICT GROUP, INC January 1998 - January 1999
ICT GROUP, INC January 1995 - January 1998
ICT GROUP, INC January 1994 - January 1995
NATIONAL BUSINESS SERVICES (ADVERTISING SPECIALTY INSTITUTE) January 1993 - January 1994
National Business Services (ASI) January 1992 - January 1993
Skills
Internal Communications, Direct Marketing, Corporate Communications, Marketing Communications, Media Relations, Team Building, Project Planning, Leadership, Sales, Social Media, Lead Generation, Marketing, Budgets, Management, Trade Shows, Online Advertising, Program Management, Vendor Management, CRM, Brand Development, Marketing Strategy, Advertising, Copywriting, Press Releases, Strategic Communications, Corporate Branding, Event Management, Customer Relations
Education
Drexel University 1993 — 1995
MS, Marketing and Publication Management
Rider University 1989 — 1992
BA, English Writing
International SOS April 2010 - Present
ICT Group 1999 - February 2010
ICT GROUP, INC January 1998 - January 1999
ICT GROUP, INC January 1995 - January 1998
ICT GROUP, INC January 1994 - January 1995
NATIONAL BUSINESS SERVICES (ADVERTISING SPECIALTY INSTITUTE) January 1993 - January 1994
National Business Services (ASI) January 1992 - January 1993
Skills
Internal Communications, Direct Marketing, Corporate Communications, Marketing Communications, Media Relations, Team Building, Project Planning, Leadership, Sales, Social Media, Lead Generation, Marketing, Budgets, Management, Trade Shows, Online Advertising, Program Management, Vendor Management, CRM, Brand Development, Marketing Strategy, Advertising, Copywriting, Press Releases, Strategic Communications, Corporate Branding, Event Management, Customer Relations
Education
Drexel University 1993 — 1995
MS, Marketing and Publication Management
Rider University 1989 — 1992
BA, English Writing
Gretchen Mohn's ICT Group Experience April 1998 - March 2001
Job Internal Sales Specialist at Principal Financial Group
Industry Insurance
Experience
Principal Financial Group September 2005 - Present
AIG July 2002 - September 2005
ICT Group April 1998 - March 2001
Skills
Customer Service, Customer Relations, Microsoft Office, Outlook, PowerPoint, Word, Excel, SharePoint, Sales Support, Insurance, RFP, Microsoft Excel, Microsoft Word, Disability Insurance, Sales Operations, Sales, Management, Employee Benefits, Time Management, Life Insurance, Health Insurance, Term Life Insurance, Underwriting
Education
Millersville University of Pennsylvania 1993 — 1994
Technology Education
HACC, Central Pennsylvania's Community College 1992 — 1993
Early Childhood Ed
Bucks County Community College 1991 — 1992
General Education
Principal Financial Group September 2005 - Present
AIG July 2002 - September 2005
ICT Group April 1998 - March 2001
Skills
Customer Service, Customer Relations, Microsoft Office, Outlook, PowerPoint, Word, Excel, SharePoint, Sales Support, Insurance, RFP, Microsoft Excel, Microsoft Word, Disability Insurance, Sales Operations, Sales, Management, Employee Benefits, Time Management, Life Insurance, Health Insurance, Term Life Insurance, Underwriting
Education
Millersville University of Pennsylvania 1993 — 1994
Technology Education
HACC, Central Pennsylvania's Community College 1992 — 1993
Early Childhood Ed
Bucks County Community College 1991 — 1992
General Education
D. Paul Breiten's ICT Group Experience May 2001 - December 2004
Job Program Manager II at State of Maryland
Industry Consumer Services
Experience
State of Maryland November 2010 - Present
Stream Global Services September 2009 - February 2010
NYS Office of Children and Family Services July 2008 - December 2009
L3 Communications Microdyne Outsourcing Inc. May 2007 - February 2008
The Ithaca Journal May 2006 - May 2007
American Customer Care December 2004 - March 2006
ICT Group May 2001 - December 2004
Innovative Marketing Strategies April 2000 - May 2001
Telespectrum July 1999 - April 2000
Telespectrum July 1997 - July 1999
Skills
CRM, Call Centers, Training, Management, Program Management, Outsourcing, Leadership, Strategy, Customer Satisfaction, Process Improvement, Business Development, Operations Management, Solution Selling, New Business Development, Analysis, Recruiting, Vendor Management, BPO, Talent Management, Sales, Customer Experience, Sales Operations, Telecommunications, Customer Retention, Forecasting, Customer Service, Team Leadership, Performance Management, Team Building, Business Analysis, Call Center, Marketing, Budgets, Selling, Marketing Strategy, Human Resources, Coaching, Team Management, Start-ups, E-commerce, Contract Negotiation, Management Consulting, Change Management, Workforce Management, Business Process..., Cross-functional Team..., Account Management, Leadership Development, Strategic Planning, Salesforce.com...
Education
Ithaca College 1992 — 1996
BA, Politics
Newark Valley HS 1989 — 1993
Regents
State of Maryland November 2010 - Present
Stream Global Services September 2009 - February 2010
NYS Office of Children and Family Services July 2008 - December 2009
L3 Communications Microdyne Outsourcing Inc. May 2007 - February 2008
The Ithaca Journal May 2006 - May 2007
American Customer Care December 2004 - March 2006
ICT Group May 2001 - December 2004
Innovative Marketing Strategies April 2000 - May 2001
Telespectrum July 1999 - April 2000
Telespectrum July 1997 - July 1999
Skills
CRM, Call Centers, Training, Management, Program Management, Outsourcing, Leadership, Strategy, Customer Satisfaction, Process Improvement, Business Development, Operations Management, Solution Selling, New Business Development, Analysis, Recruiting, Vendor Management, BPO, Talent Management, Sales, Customer Experience, Sales Operations, Telecommunications, Customer Retention, Forecasting, Customer Service, Team Leadership, Performance Management, Team Building, Business Analysis, Call Center, Marketing, Budgets, Selling, Marketing Strategy, Human Resources, Coaching, Team Management, Start-ups, E-commerce, Contract Negotiation, Management Consulting, Change Management, Workforce Management, Business Process..., Cross-functional Team..., Account Management, Leadership Development, Strategic Planning, Salesforce.com...
Education
Ithaca College 1992 — 1996
BA, Politics
Newark Valley HS 1989 — 1993
Regents
Erick Williams's ICT Group Experience February 2007 - September 2009
Job Account Director, Major Accounts at C3i
Industry Information Technology and Services
Experience
C3i September 2009 - Present
ICT Group February 2007 - September 2009
C3i Inc. July 2001 - December 2003
C3i Inc. August 1999 - July 2001
Skills
CRM, BPO, Call Centers, Process Improvement, Call Center, Account Management, Vendor Management, Business Analysis, Cross-functional Team..., Management, Service Delivery, Project Management, Analytics, Customer Experience, Leadership, Business Intelligence, Workforce Management, Strategy, Contact Centers, Team Management, Customer Satisfaction, Business Development, IT Service Management, Operations Management, Sla, Team Leadership, Change Management, Strategic Planning, Business Process..., Program Management, Team Building, Competitive Analysis, Data Analysis, Outsourcing, Customer Service, Business Process
Education
Florida International University - College of Business 2005 — 2006
MBA, International Business
Florida International University - College of Business 2005 — 2006
MS, Finance
Dowling College 1992 — 1996
BA, Mathematics
C3i September 2009 - Present
ICT Group February 2007 - September 2009
C3i Inc. July 2001 - December 2003
C3i Inc. August 1999 - July 2001
Skills
CRM, BPO, Call Centers, Process Improvement, Call Center, Account Management, Vendor Management, Business Analysis, Cross-functional Team..., Management, Service Delivery, Project Management, Analytics, Customer Experience, Leadership, Business Intelligence, Workforce Management, Strategy, Contact Centers, Team Management, Customer Satisfaction, Business Development, IT Service Management, Operations Management, Sla, Team Leadership, Change Management, Strategic Planning, Business Process..., Program Management, Team Building, Competitive Analysis, Data Analysis, Outsourcing, Customer Service, Business Process
Education
Florida International University - College of Business 2005 — 2006
MBA, International Business
Florida International University - College of Business 2005 — 2006
MS, Finance
Dowling College 1992 — 1996
BA, Mathematics
Robert Renicker's ICT Group Experience October 2005 - July 2006
Job Branch Administrator at Craig HomeCare
Industry Hospital & Health Care
Experience
Craig HomeCare April 2014 - Present
Fresenius Medical Care September 2013 - April 2014
Mercy Hospital July 2012 - July 2013
Columbia College 2009 - 2012
PRC January 2007 - June 2008
ICT Group October 2005 - July 2006
T-Mobile July 1998 - October 2005
Skills
Call Center, Training, Performance Management, Call Centers, Leadership Development, Process Improvement, Leadership, Training Delivery, Coaching, Employee Engagement, Organizational..., Onboarding, Quality Assurance, Program Management, Management, Customer Service
Education
Columbia College 2009 — 2012
Associate in Science
Central Missouri State University
Craig HomeCare April 2014 - Present
Fresenius Medical Care September 2013 - April 2014
Mercy Hospital July 2012 - July 2013
Columbia College 2009 - 2012
PRC January 2007 - June 2008
ICT Group October 2005 - July 2006
T-Mobile July 1998 - October 2005
Skills
Call Center, Training, Performance Management, Call Centers, Leadership Development, Process Improvement, Leadership, Training Delivery, Coaching, Employee Engagement, Organizational..., Onboarding, Quality Assurance, Program Management, Management, Customer Service
Education
Columbia College 2009 — 2012
Associate in Science
Central Missouri State University
Doug Harder's ICT Group Experience 1996 - 1998
Job Managing Partner
Industry Consumer Services
Experience
MBS, LLC. 2006 - Present
First Sun Consulting, LLC- Outplacement Services 2006 - Present
eLoyalty 2004 - 2006
First Sun Consulting, LLC- Outplacement Services 2001 - 2004
eLoyalty 1999 - 2001
APAC Customer Services 1998 - 1998
ICT Group 1996 - 1998
Amtrak 1990 - 1995
Econo Lodges of America 1984 - 1990
Best Western International 1976 - 1985
Skills
Outsourcing, CRM, Call Center, Business Analysis, Business Transformation, Management Consulting, Integration, Workforce Management, Strategic Planning, Business Strategy, Business Process..., Performance Management, Call Centers, Employee Engagement, Change Management, Environmental Impact..., Contact Center...
Education
Arizona State University
BS, Business Administration
MBS, LLC. 2006 - Present
First Sun Consulting, LLC- Outplacement Services 2006 - Present
eLoyalty 2004 - 2006
First Sun Consulting, LLC- Outplacement Services 2001 - 2004
eLoyalty 1999 - 2001
APAC Customer Services 1998 - 1998
ICT Group 1996 - 1998
Amtrak 1990 - 1995
Econo Lodges of America 1984 - 1990
Best Western International 1976 - 1985
Skills
Outsourcing, CRM, Call Center, Business Analysis, Business Transformation, Management Consulting, Integration, Workforce Management, Strategic Planning, Business Strategy, Business Process..., Performance Management, Call Centers, Employee Engagement, Change Management, Environmental Impact..., Contact Center...
Education
Arizona State University
BS, Business Administration
Ellen Robbins's ICT Group Experience Director Client ServicesSykes2004 - Present
Job Director of Healthcare Services at SYKES
Industry Marketing and Advertising
Experience
ICT Group Director Client ServicesSykes2004 - Present
Education
Cabrini College 1990 — 1994
ICT Group Director Client ServicesSykes2004 - Present
Education
Cabrini College 1990 — 1994
Randolph Schaefer's ICT Group Experience September 2000 - February 2003
Job Workforce management Manager at West Corporation
Industry Outsourcing/Offshoring
Experience
West Corporation October 2003 - Present
ICT Group September 2000 - February 2003
Wilbur-Ellis May 1998 - November 1999
Education
Brigham Young University - Idaho 1994 — 1996
as, Science
West Corporation October 2003 - Present
ICT Group September 2000 - February 2003
Wilbur-Ellis May 1998 - November 1999
Education
Brigham Young University - Idaho 1994 — 1996
as, Science
James Grandits's ICT Group Experience July 2002 - September 2006
Job Consumer Services Professional
Industry Consumer Services
Experience
Cox Auto Trader Publishing November 2006 - February 2008
ICT Group July 2002 - September 2006
Tele Tech 1998 - 2001
Softbank Services February 1996 - March 1998
Buffalo Thermograph Service, Inc. April 1982 - February 1995
Education
Daemen College 1984 — 1988
Bachelor of Science, Business Management
Cox Auto Trader Publishing November 2006 - February 2008
ICT Group July 2002 - September 2006
Tele Tech 1998 - 2001
Softbank Services February 1996 - March 1998
Buffalo Thermograph Service, Inc. April 1982 - February 1995
Education
Daemen College 1984 — 1988
Bachelor of Science, Business Management
Colton Jenkins's ICT Group Experience May 2009 - May 2010
Job Software Enthusiast
Industry Computer Software
Experience
Smashing Boxes May 2014 - Present
HRAnswerLink September 2012 - May 2014
HRAnswerLink May 2011 - September 2012
Insight Communications May 2010 - May 2011
ICT Group May 2009 - May 2010
Skills
JavaScript, C#, Java, HTML, Visual Basic, Programming, Web Services, PHP, SQL, XML, Ruby on Rails, jQuery, MySQL, Web Development, CSS, Software Development, C, PostgreSQL, Tomcat, MVC, Technical Support, JSON, Apache, Subversion, AJAX, Web Applications, Design Patterns, OOP, SOAP, Ruby, JSP, REST, XHTML, Object Oriented Design, Eclipse, HTML 5, Android, Git
Education
Indiana University-Southeast 2010 — 2013
Bachelors in Computer Science, Mathematics/Physics
Smashing Boxes May 2014 - Present
HRAnswerLink September 2012 - May 2014
HRAnswerLink May 2011 - September 2012
Insight Communications May 2010 - May 2011
ICT Group May 2009 - May 2010
Skills
JavaScript, C#, Java, HTML, Visual Basic, Programming, Web Services, PHP, SQL, XML, Ruby on Rails, jQuery, MySQL, Web Development, CSS, Software Development, C, PostgreSQL, Tomcat, MVC, Technical Support, JSON, Apache, Subversion, AJAX, Web Applications, Design Patterns, OOP, SOAP, Ruby, JSP, REST, XHTML, Object Oriented Design, Eclipse, HTML 5, Android, Git
Education
Indiana University-Southeast 2010 — 2013
Bachelors in Computer Science, Mathematics/Physics
Jonathan Bibalo's ICT Group Experience August 2004 - May 2005
Job Correctional Officer
Industry Law Enforcement
Experience
Commonwealth of Pennsylvania November 2014 - Present
C&S Athletic Club September 2014 - Present
Vision Quest - Standing Timbers Academy November 2013 - Present
Susquehanna Ale House May 2013 - October 2013
UPS May 2012 - July 2013
Mulligan's Sports and Spirits September 2011 - July 2013
Law Offices of Abrahamsen and Associates December 2010 - May 2012
Commonwealth Financial Systems May 2007 - December 2010
Whistle's Pub May 2005 - May 2007
ICT Group August 2004 - May 2005
Skills
Call Center, Credit, Risk Management, Financial Risk, Customer Retention, Customer Satisfaction, Operations Management, Accounts Receivable, Customer Service, Process Improvement, Account Management, Financial Services, Leadership, Strategic Planning, Employee Relations, Microsoft Office, Interviews, Sales, Vendor Management, Inventory Management, Team Building, Building Relationships, Social Networking, Training, Time Management
Education
National Academy of Sports Medicine 2013 — 2013
CPT, Certified Personal Training
College Misericordia 2011 — 2012
Bachelor's degree, Professional Studies
Lackawanna College
Associates of Science, Business Administration and Management, General
University of Scranton 2007 — 2007
Criminal Justice
Bloomsburg University of Pennsylvania 2003 — 2006
Anthropology/Criminal Justice
West Scranton High School 1999 — 2003
Commonwealth of Pennsylvania November 2014 - Present
C&S Athletic Club September 2014 - Present
Vision Quest - Standing Timbers Academy November 2013 - Present
Susquehanna Ale House May 2013 - October 2013
UPS May 2012 - July 2013
Mulligan's Sports and Spirits September 2011 - July 2013
Law Offices of Abrahamsen and Associates December 2010 - May 2012
Commonwealth Financial Systems May 2007 - December 2010
Whistle's Pub May 2005 - May 2007
ICT Group August 2004 - May 2005
Skills
Call Center, Credit, Risk Management, Financial Risk, Customer Retention, Customer Satisfaction, Operations Management, Accounts Receivable, Customer Service, Process Improvement, Account Management, Financial Services, Leadership, Strategic Planning, Employee Relations, Microsoft Office, Interviews, Sales, Vendor Management, Inventory Management, Team Building, Building Relationships, Social Networking, Training, Time Management
Education
National Academy of Sports Medicine 2013 — 2013
CPT, Certified Personal Training
College Misericordia 2011 — 2012
Bachelor's degree, Professional Studies
Lackawanna College
Associates of Science, Business Administration and Management, General
University of Scranton 2007 — 2007
Criminal Justice
Bloomsburg University of Pennsylvania 2003 — 2006
Anthropology/Criminal Justice
West Scranton High School 1999 — 2003
Richard Heller's ICT Group Experience 2002 - 2005
Job Voice Engineer at Digital Prospectors Corp
Industry Information Technology and Services
Experience
Digital Prospectors Corp - LoveYourJob.com November 2014 - Present
Bank of America Merrill Lynch May 2011 - October 2014
Telerx 2007 - June 2011
ICT Group 2002 - 2005
RUSH Consulting 1999 - 2002
Datamark 1996 - 1999
Skills
IVR, Vendor Management, Speech Recognition, Call Center, Integration, Telecommunications, Microsoft SQL Server, VXML, ACD, Unix, Project Management, JavaScript, Management, SDLC, Customer Experience, Process Improvement, Business Analysis, SQL, Software Development, Oracle, Call Centers, Enterprise Software, C#, Analysis, Databases, Requirements Analysis, ITIL, Business Intelligence, Enterprise Architecture, Solution Architecture, Visio
Education
Bucks County Community College 1993 — 1994
AAS, Computer Systems
State University of New York College of Environmental Sciences and Forestry 1985 — 1986
AAS, Forestry
Digital Prospectors Corp - LoveYourJob.com November 2014 - Present
Bank of America Merrill Lynch May 2011 - October 2014
Telerx 2007 - June 2011
ICT Group 2002 - 2005
RUSH Consulting 1999 - 2002
Datamark 1996 - 1999
Skills
IVR, Vendor Management, Speech Recognition, Call Center, Integration, Telecommunications, Microsoft SQL Server, VXML, ACD, Unix, Project Management, JavaScript, Management, SDLC, Customer Experience, Process Improvement, Business Analysis, SQL, Software Development, Oracle, Call Centers, Enterprise Software, C#, Analysis, Databases, Requirements Analysis, ITIL, Business Intelligence, Enterprise Architecture, Solution Architecture, Visio
Education
Bucks County Community College 1993 — 1994
AAS, Computer Systems
State University of New York College of Environmental Sciences and Forestry 1985 — 1986
AAS, Forestry
Audrey Olsen's ICT Group Experience September 2001 - November 2004
Job Client Services Associate Partner at FICO
Industry Financial Services
Experience
FICO September 2014 - Present
FICO September 2012 - September 2014
Adeptra June 2005 - September 2012
Teleservices Direct November 2004 - June 2005
ICT Group September 2001 - November 2004
Telespectrum Worldwide, Inc. 1997 - 2001
Telespectrum 1997 - 2001
Skills
Operations Management, Requirements Gathering, Cisco Technologies, Management, Credit Cards, Strategy, Change Management, Strategic Planning, SaaS, New Business Development, Team Management, Lead Generation, CRM, Professional Services, Direct Sales, Business Analysis, Customer Service, Integration, Project Management, Analysis, Call Center, Vendor Management, Account Management, Process Improvement, Selling, Business Intelligence, Program Management, Customer Satisfaction, IT Management, Microsoft Office, Software Project..., VoIP, Cloud Computing, Software Development, Customer Experience, VMware, Performance Management, Relationship Management, Sales Management, Contract Negotiation, BPO, Service Delivery, Solution Selling, Outsourcing, Team Building, Telecommunications, Business Development, Sales, Telemarketing, Marketing
Education
State University of New York at Binghamton 1989 — 1993
Bachelor of Arts, Political Science / Politics, Philosophy and the Law
FICO September 2014 - Present
FICO September 2012 - September 2014
Adeptra June 2005 - September 2012
Teleservices Direct November 2004 - June 2005
ICT Group September 2001 - November 2004
Telespectrum Worldwide, Inc. 1997 - 2001
Telespectrum 1997 - 2001
Skills
Operations Management, Requirements Gathering, Cisco Technologies, Management, Credit Cards, Strategy, Change Management, Strategic Planning, SaaS, New Business Development, Team Management, Lead Generation, CRM, Professional Services, Direct Sales, Business Analysis, Customer Service, Integration, Project Management, Analysis, Call Center, Vendor Management, Account Management, Process Improvement, Selling, Business Intelligence, Program Management, Customer Satisfaction, IT Management, Microsoft Office, Software Project..., VoIP, Cloud Computing, Software Development, Customer Experience, VMware, Performance Management, Relationship Management, Sales Management, Contract Negotiation, BPO, Service Delivery, Solution Selling, Outsourcing, Team Building, Telecommunications, Business Development, Sales, Telemarketing, Marketing
Education
State University of New York at Binghamton 1989 — 1993
Bachelor of Arts, Political Science / Politics, Philosophy and the Law
Judy Dallas's ICT Group Experience 1997 - 2003
Job Independent Consultant
Industry Management Consulting
Experience
Peter F. Russo & Associates, Inc. May 2011 - Present
JMD Consultant Services 2008 - Present
Delta Mutual, Inc. September 2003 - July 2008
ICT Group 1997 - 2003
Bucks County Coffee Company 1992 - 1997
American Meter Company 1980 - 1992
Skills
Call Center, Account Management, Office Administration, Human Resources, Customer Service, Management Consulting, Telecommunications, Call Centers, Operations Management, Insurance, Management, Process Improvement, Performance Management, Customer Experience, Strategic Planning, Outsourcing
Education
Hartwick College
BA, Sociology
Peter F. Russo & Associates, Inc. May 2011 - Present
JMD Consultant Services 2008 - Present
Delta Mutual, Inc. September 2003 - July 2008
ICT Group 1997 - 2003
Bucks County Coffee Company 1992 - 1997
American Meter Company 1980 - 1992
Skills
Call Center, Account Management, Office Administration, Human Resources, Customer Service, Management Consulting, Telecommunications, Call Centers, Operations Management, Insurance, Management, Process Improvement, Performance Management, Customer Experience, Strategic Planning, Outsourcing
Education
Hartwick College
BA, Sociology
Cheryl Goldstein's ICT Group Experience April 2007 - Present
Job Training Manager at ICT Group
Industry Consumer Services
Experience
ICT Group April 2007 - Present
Education
Gwynedd Mercy University
Masters, Education Administration
ICT Group April 2007 - Present
Education
Gwynedd Mercy University
Masters, Education Administration
Jack Magee's ICT Group Experience January 2006 - February 2010
Job SVP Sales & Solutions
Industry Outsourcing/Offshoring
Experience
Qualfon Corporation April 2013 - Present
Qualfon Corporation April 2012 - March 2013
TCIM Services January 2011 - February 2012
ICT Group January 2006 - February 2010
ICT Group January 2001 - December 2005
ICT Group January 1994 - December 2001
ICT Group January 1987 - December 1993
ICT Group January 1983 - December 1986
American Teleresponse January 1981 - January 1983
Marketing Resource International January 1980 - January 1981
Skills
BPO, Performance Management, Call Centers, Mergers & Acquisitions, CRM, Contract Negotiation, Talent Acquisition, Entrepreneurship, Start-ups, Process Improvement, Strategic Planning, Financial Services, Team Building, Customer Retention, Offshoring, Direct Sales, Sales Process, Sales Management, Operational Excellence, Healthcare, Telecommunications, Customer Satisfaction, Strategy, Account Management, Business Process..., Lead Generation, Leadership, Operations Management, Executive Management
Education
Boston College
BBA, Business Adminstation
Qualfon Corporation April 2013 - Present
Qualfon Corporation April 2012 - March 2013
TCIM Services January 2011 - February 2012
ICT Group January 2006 - February 2010
ICT Group January 2001 - December 2005
ICT Group January 1994 - December 2001
ICT Group January 1987 - December 1993
ICT Group January 1983 - December 1986
American Teleresponse January 1981 - January 1983
Marketing Resource International January 1980 - January 1981
Skills
BPO, Performance Management, Call Centers, Mergers & Acquisitions, CRM, Contract Negotiation, Talent Acquisition, Entrepreneurship, Start-ups, Process Improvement, Strategic Planning, Financial Services, Team Building, Customer Retention, Offshoring, Direct Sales, Sales Process, Sales Management, Operational Excellence, Healthcare, Telecommunications, Customer Satisfaction, Strategy, Account Management, Business Process..., Lead Generation, Leadership, Operations Management, Executive Management
Education
Boston College
BBA, Business Adminstation
Mary Beth Sharkey's ICT Group Experience 2013 - 2013
Job Customer Service Manager at Tyco Fire Protection
Industry Consumer Services
Experience
Tyco Fire Protection September 2013 - Present
Safeguard Business Systems August 2009 - September 2013
ICT Group 2013 - 2013
Bank of America September 2003 - March 2009
Skills
Training, Project Planning, Team Building, Customer Retention, Vendor Management, Sales, Customer Satisfaction, Call Centers, Customer Service, CRM, Leadership, Customer Experience, Process Improvement
Education
Gwynedd Mercy University 1986 — 1990
BS, Education
Tyco Fire Protection September 2013 - Present
Safeguard Business Systems August 2009 - September 2013
ICT Group 2013 - 2013
Bank of America September 2003 - March 2009
Skills
Training, Project Planning, Team Building, Customer Retention, Vendor Management, Sales, Customer Satisfaction, Call Centers, Customer Service, CRM, Leadership, Customer Experience, Process Improvement
Education
Gwynedd Mercy University 1986 — 1990
BS, Education
Patricia Doss's ICT Group Experience 1999 - 2001
Job Project Coordinator at RHR International
Industry Management Consulting
Experience
Ernst & Young Infrastructure Advisors, LLC November 2012 - October 2013
Thomson Reuters June 2006 - November 2012
FERNLEY & FERNLEY, INC March 2004 - June 2006
United Behavioral Health January 2001 - January 2004
ICT Group 1999 - 2001
Screen Actors Guild 1997 - 1999
Skills
Administrative..., Customer Service, Access, Budgets, Microsoft Excel, Outlook, Coordination, Administration, Office Management, PowerPoint, Expenses, Building Relationships, Event Planning, Microsoft Office, SAP, Account Management, SharePoint, Microsoft Word, Lotus Notes, Meeting Planning, Business Meetings, Office Administration, Project Management, Concur, Visio, Word, Scheduling, Organizing Meetings, Excel, Meeting Minutes, Expense Reporting, Customer Relations, Project Coordination, Agile Methodologies, Project Tracking, n, Expense Management, Software Documentation, Administrative...
Education
Bucks County Community College
Ernst & Young Infrastructure Advisors, LLC November 2012 - October 2013
Thomson Reuters June 2006 - November 2012
FERNLEY & FERNLEY, INC March 2004 - June 2006
United Behavioral Health January 2001 - January 2004
ICT Group 1999 - 2001
Screen Actors Guild 1997 - 1999
Skills
Administrative..., Customer Service, Access, Budgets, Microsoft Excel, Outlook, Coordination, Administration, Office Management, PowerPoint, Expenses, Building Relationships, Event Planning, Microsoft Office, SAP, Account Management, SharePoint, Microsoft Word, Lotus Notes, Meeting Planning, Business Meetings, Office Administration, Project Management, Concur, Visio, Word, Scheduling, Organizing Meetings, Excel, Meeting Minutes, Expense Reporting, Customer Relations, Project Coordination, Agile Methodologies, Project Tracking, n, Expense Management, Software Documentation, Administrative...
Education
Bucks County Community College
Shane Sorey, PhD, SSBB's ICT Group Experience January 2009 - February 2010
Job President and CEO at Six Sigma Consultanting International
Industry Management Consulting
Experience
Six Sigma Consultanting International October 2008 - Present
ICT Group January 2009 - February 2010
Apple Computer August 1979 - June 1992
Skills
Call Center, Operations Management, Sales, Retail, Inventory Control, Quality Assurance, Quality Management, Process Improvement, Six Sigma, Outsourcing, Metrics, Offshoring, Customer Experience, Customer Satisfaction, Process Management
Education
Rochville University Online 2006 — 2008
PhD, Quality Control Engineering
Eastern Washington University 1979 — 1981
Master of Business Administration (M.B.A.), Industrial and Organizational Psychology, 3.95
University of Phoenix
S, Six Sigma Black Belt Certification
Six Sigma Consultanting International October 2008 - Present
ICT Group January 2009 - February 2010
Apple Computer August 1979 - June 1992
Skills
Call Center, Operations Management, Sales, Retail, Inventory Control, Quality Assurance, Quality Management, Process Improvement, Six Sigma, Outsourcing, Metrics, Offshoring, Customer Experience, Customer Satisfaction, Process Management
Education
Rochville University Online 2006 — 2008
PhD, Quality Control Engineering
Eastern Washington University 1979 — 1981
Master of Business Administration (M.B.A.), Industrial and Organizational Psychology, 3.95
University of Phoenix
S, Six Sigma Black Belt Certification
CASILDA VINOZ's ICT Group Experience November 2005 - September 2006
Job Senior Consultant at Capgemini
Industry Information Technology and Services
Experience
Capgemini September 2009 - Present
EmblemHealth March 2009 - September 2009
AT&T March 2007 - March 2009
Novo Nordisk A/S November 2006 - January 2007
ICT Group November 2005 - September 2006
CA, Inc. 2004 - 2004
Skills
SDLC, Requirements Analysis, Requirements Gathering, Data Modeling, User Acceptance Testing, Data Warehousing, Requirements Management, Software Project..., Business Analysis, Business Process, Business Intelligence, Agile Methodologies, Visio, Integration, IT Strategy, PMP, Project Management
Education
Binghamton University 2004 — 2006
Master of Science, Computer Engineering
St. Joseph's College of Engineering 1999 — 2003
Bachelor of Engineering, Electronics and Communication Engineering
SBOA
Capgemini September 2009 - Present
EmblemHealth March 2009 - September 2009
AT&T March 2007 - March 2009
Novo Nordisk A/S November 2006 - January 2007
ICT Group November 2005 - September 2006
CA, Inc. 2004 - 2004
Skills
SDLC, Requirements Analysis, Requirements Gathering, Data Modeling, User Acceptance Testing, Data Warehousing, Requirements Management, Software Project..., Business Analysis, Business Process, Business Intelligence, Agile Methodologies, Visio, Integration, IT Strategy, PMP, Project Management
Education
Binghamton University 2004 — 2006
Master of Science, Computer Engineering
St. Joseph's College of Engineering 1999 — 2003
Bachelor of Engineering, Electronics and Communication Engineering
SBOA
Melissa DeVylder's ICT Group Experience September 2004 - June 2006
Job Manager at Urban Barn
Industry Hospitality
Experience
Urban Barn July 2013 - Present
Just Sweat Fitness Studio December 2012 - August 2013
BATH AND BODY WORKS, LIMITED BRANDS October 2010 - February 2012
JACOB OUTLET / JACOB CONNEXION December 2009 - October 2010
BERTOLDI'S TRATTORIA August 2007 - December 2009
THE FLYNN GROUP October 2006 - August 2007
ICT GROUP September 2004 - June 2006
FROSTINGS BRIDAL AND EVENTS November 2003 - September 2004
Skills
Team Management, Organizational..., Event Management, Customer Service, Event Planning, Training, Customer Satisfaction, Retail, Inventory Management, Visual Merchandising, Sales Operations, Team Leadership, New Store Openings, Custom Furniture, Floor Plans
Education
Fanshawe College 1996 — 1999
Business Administration / Computer Networking
Fanshawe College
Business/Commerce, General
Urban Barn July 2013 - Present
Just Sweat Fitness Studio December 2012 - August 2013
BATH AND BODY WORKS, LIMITED BRANDS October 2010 - February 2012
JACOB OUTLET / JACOB CONNEXION December 2009 - October 2010
BERTOLDI'S TRATTORIA August 2007 - December 2009
THE FLYNN GROUP October 2006 - August 2007
ICT GROUP September 2004 - June 2006
FROSTINGS BRIDAL AND EVENTS November 2003 - September 2004
Skills
Team Management, Organizational..., Event Management, Customer Service, Event Planning, Training, Customer Satisfaction, Retail, Inventory Management, Visual Merchandising, Sales Operations, Team Leadership, New Store Openings, Custom Furniture, Floor Plans
Education
Fanshawe College 1996 — 1999
Business Administration / Computer Networking
Fanshawe College
Business/Commerce, General
Daphne DeMond-Rose, BComm, CHRP, CEBS, CMP's ICT Group Experience 2000 - 2007
Job Human Resources Professional
Industry Human Resources
Experience
DeMond Consulting 2010 - Present
Change Management Professionals 2010 - Present
Westwood Hills Residents' Association 2006 - 2013
Symcor 2007 - 2009
ICT Group 2000 - 2007
Skills
Employee Relations, Recruiting, Management Consulting, Strategic Planning, Career Counseling, Occupational Health, Disability Management, Performance Management, Talent Acquisition, Employee Engagement, HR Policies, Talent Management, Coaching, Succession Planning, Call Centers, Training, Personnel Management, Employee Benefits
Education
IFEBS 1999 — 2002
C.E.B.S., (Certified Employee Benefits Specialist)
Dalhousie University
B.Comm, Management
DeMond Consulting 2010 - Present
Change Management Professionals 2010 - Present
Westwood Hills Residents' Association 2006 - 2013
Symcor 2007 - 2009
ICT Group 2000 - 2007
Skills
Employee Relations, Recruiting, Management Consulting, Strategic Planning, Career Counseling, Occupational Health, Disability Management, Performance Management, Talent Acquisition, Employee Engagement, HR Policies, Talent Management, Coaching, Succession Planning, Call Centers, Training, Personnel Management, Employee Benefits
Education
IFEBS 1999 — 2002
C.E.B.S., (Certified Employee Benefits Specialist)
Dalhousie University
B.Comm, Management
Doreen Berry's ICT Group Experience February 1998 - July 2001
Job Varney Agency, Agent / ASCR
Industry Consumer Services
Experience
Varney Agency Inc July 2001 - Present
Berry Family LLC , dba Berry Family Landscaping May 2011 - Present
ICT Group February 1998 - July 2001
Skills
Insurance, Customer Service, Excel, Microsoft Office, Customer Relations, Coaching, Payroll, Word, Problem Solving, Negotiation, PowerPoint, Strategic Planning, Umbrella Insurance, Property & Casualty..., Microsoft Excel, Team Building, Workers Compensation
Education
University of Maine at Augusta 2015 — 2017
Bachelor of Applied Science (B.A.Sc.), Business Administration and Management, General
Kennebec Valley Community College 2011 — 2015
Associate's degree, Business Management, 3.55 GPA/4.0 GPA
Maine Central Institute 1980 — 1993
Diploma, High School Diploma
Varney Agency Inc July 2001 - Present
Berry Family LLC , dba Berry Family Landscaping May 2011 - Present
ICT Group February 1998 - July 2001
Skills
Insurance, Customer Service, Excel, Microsoft Office, Customer Relations, Coaching, Payroll, Word, Problem Solving, Negotiation, PowerPoint, Strategic Planning, Umbrella Insurance, Property & Casualty..., Microsoft Excel, Team Building, Workers Compensation
Education
University of Maine at Augusta 2015 — 2017
Bachelor of Applied Science (B.A.Sc.), Business Administration and Management, General
Kennebec Valley Community College 2011 — 2015
Associate's degree, Business Management, 3.55 GPA/4.0 GPA
Maine Central Institute 1980 — 1993
Diploma, High School Diploma
Danelle Danemark's ICT Group Experience August 2005 - July 2007
Job Senior Director, Human Resources Comcast
Industry Telecommunications
Experience
Comcast Cable February 2014 - Present
Comcast June 2011 - February 2014
Sykes July 2007 - April 2013
Sykes 1999 - 2011
ICT Group August 2005 - July 2007
Education
Immaculata University
BA, Sociology
Villanova University
MS, Human Resources
Comcast Cable February 2014 - Present
Comcast June 2011 - February 2014
Sykes July 2007 - April 2013
Sykes 1999 - 2011
ICT Group August 2005 - July 2007
Education
Immaculata University
BA, Sociology
Villanova University
MS, Human Resources
Raju Muthyapu's ICT Group Experience May 2003 - June 2006
Job BI Technical Architect at PerkinElmer
Industry Biotechnology
Experience
PerkinElmer November 2007 - Present
The Hartford July 2006 - November 2007
ICT Group May 2003 - June 2006
Skills
Data Warehousing, Business Objects, Business Intelligence, SAP BI, SAP ERP, Java, ETL, Oracle
Education
Gulbarga University 1991 — 1995
B.S, Computers
PerkinElmer November 2007 - Present
The Hartford July 2006 - November 2007
ICT Group May 2003 - June 2006
Skills
Data Warehousing, Business Objects, Business Intelligence, SAP BI, SAP ERP, Java, ETL, Oracle
Education
Gulbarga University 1991 — 1995
B.S, Computers
Mitcheal Garrison's ICT Group Experience Proof/Computer operatorChambers BankMarch 1996 - January 2002
Job Recruiter/HR at ICT Group
Industry Financial Services
Experience
ICT Group Proof/Computer operatorChambers BankMarch 1996 - January 2002
Education
Arkansas Tech University 1980 — 1985
Bachelors, Business/Poli Sci
ICT Group Proof/Computer operatorChambers BankMarch 1996 - January 2002
Education
Arkansas Tech University 1980 — 1985
Bachelors, Business/Poli Sci
Monica McCormick's ICT Group Experience March 2004 - December 2006
Job Owner at Earth and Spirit Walk
Industry Telecommunications
Experience
Earth and Spirit Walk March 2015 - Present
Verizon December 2006 - Present
Elements of Light March 2013 - November 2014
Luna Gaea 2010 - 2012
ICT Group March 2004 - December 2006
Skills
Troubleshooting, Public Speaking, Customer Service, Training, Technical Support, Call Centers, Microsoft Office, Leadership, Windows, Windows 7, Computer Hardware, Team Building, Networking, Coaching, Active Directory, Microsoft Excel, Process Improvement, Operating Systems, Servers, Call Center, Program Management, ITIL, Software Documentation, Visio, Telecommunications, Entrepreneurship, Entrepreneur, Personal Development, Lifestyle, Reiki, Energy Healing, Teaching, Meditation, Alternative Medicine
Education
ECPI University 2001 — 2003
AAS Computer Science, IT
Earth and Spirit Walk March 2015 - Present
Verizon December 2006 - Present
Elements of Light March 2013 - November 2014
Luna Gaea 2010 - 2012
ICT Group March 2004 - December 2006
Skills
Troubleshooting, Public Speaking, Customer Service, Training, Technical Support, Call Centers, Microsoft Office, Leadership, Windows, Windows 7, Computer Hardware, Team Building, Networking, Coaching, Active Directory, Microsoft Excel, Process Improvement, Operating Systems, Servers, Call Center, Program Management, ITIL, Software Documentation, Visio, Telecommunications, Entrepreneurship, Entrepreneur, Personal Development, Lifestyle, Reiki, Energy Healing, Teaching, Meditation, Alternative Medicine
Education
ECPI University 2001 — 2003
AAS Computer Science, IT
Sherry Ross, PHR's ICT Group Experience August 2006 - May 2007
Job Human Resource Specialist
Industry Human Resources
Experience
US Government May 2007 - Present
ICT Group August 2006 - May 2007
Humana August 2004 - July 2006
Massachusetts Division of Career Services January 2004 - August 2004
Remarketing Services of America 1999 - 2003
Education
Nova Southeastern University 2008 — 2011
MS, Business Administration
Nova Southeastern University 2005 — 2007
MS, Human Resources
Houghton College 2000 — 2002
BS, Management
US Government May 2007 - Present
ICT Group August 2006 - May 2007
Humana August 2004 - July 2006
Massachusetts Division of Career Services January 2004 - August 2004
Remarketing Services of America 1999 - 2003
Education
Nova Southeastern University 2008 — 2011
MS, Business Administration
Nova Southeastern University 2005 — 2007
MS, Human Resources
Houghton College 2000 — 2002
BS, Management
Jon Birbeck's ICT Group Experience January 1992 - July 2001
Job Office Manager at Advanced Resurfacing Systems
Industry Consumer Services
Experience
Advanced Resurfacing Systems February 2010 - Present
Outreach International,LLC May 2005 - September 2009
Great Expectations July 2003 - April 2005
Fusura, LLC August 2001 - June 2003
ICT Group January 1992 - July 2001
Skills
Call Center, Customer Service, Customer Relations, Team Leadership, Mentoring, Organizational..., Coaching, Sales Management, Telemarketing, Customer Experience, Team Building, Customer Satisfaction, Strategic Planning, Operations Management, Workforce Management, Vendor Management, Performance Management, Lead Generation, Process Improvement, Team Management, Microsoft Office, Word, Forecasting, Lead Management, Problem Solving, Insurance, Employee Relations, Customer Retention, Human Resources, Call Centers, CRM, Management
Education
Frostburg State University 1972 — 1974
None, Business Admin
Advanced Resurfacing Systems February 2010 - Present
Outreach International,LLC May 2005 - September 2009
Great Expectations July 2003 - April 2005
Fusura, LLC August 2001 - June 2003
ICT Group January 1992 - July 2001
Skills
Call Center, Customer Service, Customer Relations, Team Leadership, Mentoring, Organizational..., Coaching, Sales Management, Telemarketing, Customer Experience, Team Building, Customer Satisfaction, Strategic Planning, Operations Management, Workforce Management, Vendor Management, Performance Management, Lead Generation, Process Improvement, Team Management, Microsoft Office, Word, Forecasting, Lead Management, Problem Solving, Insurance, Employee Relations, Customer Retention, Human Resources, Call Centers, CRM, Management
Education
Frostburg State University 1972 — 1974
None, Business Admin
Ryan Nussbaum's ICT Group Experience February 2005 - September 2006
Job Technical Support Specialist
Industry Information Technology and Services
Experience
T-Mobile October 2013 - July 2014
Time Warner Cable July 2010 - August 2013
Hewlett-Packard September 2006 - April 2010
ICT Group February 2005 - September 2006
Eterm.com March 2004 - February 2005
Circuit City April 2002 - February 2004
Wide Open West August 2001 - January 2002
Oracle May 2000 - June 2001
Circuit City August 1996 - May 2000
Skills
Windows 7, Windows Server, Help Desk Support, Technical Support, Windows Vista, XP, Servers, Active Directory, Networking, Software Installation, Databases, HP, Customer Service, Troubleshooting, Computer Hardware, LAN-WAN, Windows XP, Call Centers, Routers
Education
Colorado Technical University 1996 — 1997
Computer Science
Lewis Palmer High School 1993 — 1996
T-Mobile October 2013 - July 2014
Time Warner Cable July 2010 - August 2013
Hewlett-Packard September 2006 - April 2010
ICT Group February 2005 - September 2006
Eterm.com March 2004 - February 2005
Circuit City April 2002 - February 2004
Wide Open West August 2001 - January 2002
Oracle May 2000 - June 2001
Circuit City August 1996 - May 2000
Skills
Windows 7, Windows Server, Help Desk Support, Technical Support, Windows Vista, XP, Servers, Active Directory, Networking, Software Installation, Databases, HP, Customer Service, Troubleshooting, Computer Hardware, LAN-WAN, Windows XP, Call Centers, Routers
Education
Colorado Technical University 1996 — 1997
Computer Science
Lewis Palmer High School 1993 — 1996
Casey Andersen's ICT Group Experience February 2008 - January 2009
Job Independent Marketing and Advertising Professional
Industry Marketing and Advertising
Experience
Field and Tracker January 2011 - Present
Quaker Steak & Lube January 2010 - March 2011
Mountain Creek Resort October 2010 - January 2011
Quaker Steak Restaurants January 2009 - August 2010
ICT GROUP February 2008 - January 2009
Skills
Advertising, Social Media, Online Marketing, Marketing Strategy, Photoshop, Application Development, Website Development, Website Promotion, Event Planning, MS Office Suite
Education
BLOOMSBURG UNIVERSITY 2003 — 2008
B.A, mass communications; public relations and marketing
Bloomsburg University of Pennsylvania 2003 — 2008
Bachelor's degree, Mass Communication/Media Studies
Field and Tracker January 2011 - Present
Quaker Steak & Lube January 2010 - March 2011
Mountain Creek Resort October 2010 - January 2011
Quaker Steak Restaurants January 2009 - August 2010
ICT GROUP February 2008 - January 2009
Skills
Advertising, Social Media, Online Marketing, Marketing Strategy, Photoshop, Application Development, Website Development, Website Promotion, Event Planning, MS Office Suite
Education
BLOOMSBURG UNIVERSITY 2003 — 2008
B.A, mass communications; public relations and marketing
Bloomsburg University of Pennsylvania 2003 — 2008
Bachelor's degree, Mass Communication/Media Studies
Danielle (Danielle Bell) Flannery's ICT Group Experience October 1998 - February 2006
Job Looking for a new adventure!
Industry Civic & Social Organization
Experience
Western Maine Community Action May 2013 - March 2014
Western Maine Community Action May 2012 - May 2013
Western Maine Community Action May 2006 - May 2012
ICT Group October 1998 - February 2006
Skills
Nonprofits, Fundraising, Public Speaking, Organizational..., Strategic Planning, Volunteer Management, Social Media, Team Building, Customer Service, Microsoft Office, Training, Social Networking, Program Management, Program Development, Event Planning, Microsoft Excel, Microsoft Word, Access Database, Database Design, Systems Analysis, Data Analysis, Layout, Graphic Design, Leadership, Project Planning, Coaching, Management
Education
University of Maine at Farmington 1994 — 1997
Franklin Pierce College 1993 — 1994
Western Maine Community Action May 2013 - March 2014
Western Maine Community Action May 2012 - May 2013
Western Maine Community Action May 2006 - May 2012
ICT Group October 1998 - February 2006
Skills
Nonprofits, Fundraising, Public Speaking, Organizational..., Strategic Planning, Volunteer Management, Social Media, Team Building, Customer Service, Microsoft Office, Training, Social Networking, Program Management, Program Development, Event Planning, Microsoft Excel, Microsoft Word, Access Database, Database Design, Systems Analysis, Data Analysis, Layout, Graphic Design, Leadership, Project Planning, Coaching, Management
Education
University of Maine at Farmington 1994 — 1997
Franklin Pierce College 1993 — 1994
Donald Horn's ICT Group Experience 2005 - 2010
Job Sales Suprevisor at Sykes
Industry Outsourcing/Offshoring
Experience
Sykes March 2005 - May 2013
ICT group 2005 - 2010
Skills
Call Center, Customer Satisfaction, BPO, Customer Experience, Team Management, Outsourcing, Customer Service, Telemarketing, Sales Management, Customer Retention, Sales, Team Leadership, Management
Education
Eastern Washington University 2013 — 2016
Business Administration and Management, General, 3.74
Spokane Falls Community College 2012 — 2013
Associate of Arts (AA)
Sykes March 2005 - May 2013
ICT group 2005 - 2010
Skills
Call Center, Customer Satisfaction, BPO, Customer Experience, Team Management, Outsourcing, Customer Service, Telemarketing, Sales Management, Customer Retention, Sales, Team Leadership, Management
Education
Eastern Washington University 2013 — 2016
Business Administration and Management, General, 3.74
Spokane Falls Community College 2012 — 2013
Associate of Arts (AA)
Reilly Thomas's ICT Group Experience May 2005 - August 2005
Job Business Analyst at PSC Group, LLC
Industry Management Consulting
Experience
PSC Group, LLC October 2014 - Present
Thomas Orthodontics, Ltd July 2013 - November 2014
Swanson, Martin & Bell, LLP May 2007 - August 2007
ICT Group May 2005 - August 2005
Colorado Springs Sports Corporation May 2004 - August 2004
Skills
Legal Research, Public Speaking, Legal Writing, Customer Service, Recruiting, Westlaw, Research, Microsoft Office, Creative Writing, PowerPoint, Microsoft Excel, Time Management, Negotiation, Sales Strategy
Education
Northern Illinois University 2011 — 2013
Master of Business Administration (MBA), GPA: 3.8
Northern Illinois University 2007 — 2010
Juris Doctorate, Law
Hillsdale College 2004 — 2007
BA, English
PSC Group, LLC October 2014 - Present
Thomas Orthodontics, Ltd July 2013 - November 2014
Swanson, Martin & Bell, LLP May 2007 - August 2007
ICT Group May 2005 - August 2005
Colorado Springs Sports Corporation May 2004 - August 2004
Skills
Legal Research, Public Speaking, Legal Writing, Customer Service, Recruiting, Westlaw, Research, Microsoft Office, Creative Writing, PowerPoint, Microsoft Excel, Time Management, Negotiation, Sales Strategy
Education
Northern Illinois University 2011 — 2013
Master of Business Administration (MBA), GPA: 3.8
Northern Illinois University 2007 — 2010
Juris Doctorate, Law
Hillsdale College 2004 — 2007
BA, English
Greg Gattin's ICT Group Experience June 2001 - February 2010
Job Head Honcho, Doing Nothing Well
Industry Outsourcing/Offshoring
Experience
Doing Nothing Well January 2015 - Present
NCO Group 2012 - Present
ICT Group June 2001 - February 2010
Education
Arkansas Tech University 1966 — 1972
BS, Accounting
Doing Nothing Well January 2015 - Present
NCO Group 2012 - Present
ICT Group June 2001 - February 2010
Education
Arkansas Tech University 1966 — 1972
BS, Accounting
Justin Thibodeau's ICT Group Experience June 1998 - June 2001
Job Plan Manager at ING
Industry Financial Services
Experience
ING November 2003 - Present
LiveBridge June 2001 - June 2003
ICT GROUP June 1998 - June 2001
Skills
Microsoft Office, Windows, Excel, Retirement Plans, Retirement Plan..., Retirement Plan..., Retirement Investments..., Customer Service, Customer Relations, Customer Retention, Sales Management, Sales Support, Direct Sales
Education
Kaplan University 2009 — 2011
Working on Bachelors, Accounting
ING November 2003 - Present
LiveBridge June 2001 - June 2003
ICT GROUP June 1998 - June 2001
Skills
Microsoft Office, Windows, Excel, Retirement Plans, Retirement Plan..., Retirement Plan..., Retirement Investments..., Customer Service, Customer Relations, Customer Retention, Sales Management, Sales Support, Direct Sales
Education
Kaplan University 2009 — 2011
Working on Bachelors, Accounting
Stephanie Sorta's ICT Group Experience December 2009 - August 2010
Job Customer Service Representative Specialist
Industry Insurance
Experience
Mueller Services September 2009 - July 2012
ICT Group December 2009 - August 2010
Education
Davenport University 2001 — 2003
Associates, Medical Insurance Billing
Mueller Services September 2009 - July 2012
ICT Group December 2009 - August 2010
Education
Davenport University 2001 — 2003
Associates, Medical Insurance Billing
Jason Dennison's ICT Group Experience November 2004 - December 2004
Job Student at California State UniversityFresno
Industry Higher Education
Experience
Alorica July 2014 - April 2015
Cedar Creek Retirement Community January 2009 - February 2009
Mervyns December 2007 - February 2008
Superior Housecleaning December 2006 - August 2007
Milestone, Inc. May 2005 - September 2006
West Corporation December 2004 - March 2005
ICT Group November 2004 - December 2004
Robinson Research June 2004 - November 2004
Education
California State University, Fresno 2010 — 2011
English Language and Literature/Letters, 3.8
Alorica July 2014 - April 2015
Cedar Creek Retirement Community January 2009 - February 2009
Mervyns December 2007 - February 2008
Superior Housecleaning December 2006 - August 2007
Milestone, Inc. May 2005 - September 2006
West Corporation December 2004 - March 2005
ICT Group November 2004 - December 2004
Robinson Research June 2004 - November 2004
Education
California State University, Fresno 2010 — 2011
English Language and Literature/Letters, 3.8
Michael Daratany's ICT Group Experience October 2005 - June 2008
Job Student at Erie Institute of Technology
Industry Higher Education
Experience
TPG November 2010 - Present
BWS Computers July 2008 - November 2010
ICT Group October 2005 - June 2008
Education
Erie Institute of Technology 2011 — 2012
Associates Degree, Specialized Technology; Bio-Medical Equipment Technology
Erie Institute of Technology Inc 2011 — 2012
BMET, Bio-Medical Technologies
TPG November 2010 - Present
BWS Computers July 2008 - November 2010
ICT Group October 2005 - June 2008
Education
Erie Institute of Technology 2011 — 2012
Associates Degree, Specialized Technology; Bio-Medical Equipment Technology
Erie Institute of Technology Inc 2011 — 2012
BMET, Bio-Medical Technologies
Bobbie Gray's ICT Group Experience October 2006 - January 2007
Job Teacher Assistant at Buffalo Board Education
Industry E-Learning
Experience
Buffalo Board Education January 2007 - Present
C&S Engineers, Inc. July 2011 - September 2011
HSBC August 2007 - July 2008
ICT Group October 2006 - January 2007
Dopkins & Company March 2003 - December 2004
Buffalo Medical Group July 1999 - March 2003
Buffal General Hospital March 1997 - May 1999
Skills
Intermediate, Ms Word, Excel, Basic..., Billing, Payment Posting, Data entry, Editing, Writing..., Customer Experience, General Ledger..., Claims, Internet, Administration, Mental Health
Education
Erie Community College 2007 — 2008
Kensington High School 1986 — 1990
High School Diploma
Buffalo Vocational Center
Kensington High School
Buffalo Board Education January 2007 - Present
C&S Engineers, Inc. July 2011 - September 2011
HSBC August 2007 - July 2008
ICT Group October 2006 - January 2007
Dopkins & Company March 2003 - December 2004
Buffalo Medical Group July 1999 - March 2003
Buffal General Hospital March 1997 - May 1999
Skills
Intermediate, Ms Word, Excel, Basic..., Billing, Payment Posting, Data entry, Editing, Writing..., Customer Experience, General Ledger..., Claims, Internet, Administration, Mental Health
Education
Erie Community College 2007 — 2008
Kensington High School 1986 — 1990
High School Diploma
Buffalo Vocational Center
Kensington High School
Nicole K. Freeman's ICT Group Experience May 2005 - March 2006
Job Help Desk at Virginia International Terminals, Inc.
Industry Transportation/Trucking/Railroad
Experience
Virginia International Terminals, Inc. April 2012 - Present
Cegedim Relationship Management October 2011 - April 2012
New York Times Shared Services Center July 2008 - September 2011
Tolt Service Group December 2007 - June 2008
NMCI Project:Lockheed Martin November 2006 - November 2007
NMCI Project: EDS April 2006 - October 2006
ICT Group May 2005 - March 2006
Skills
Help Desk Support, Quality Assurance, Training, Troubleshooting, Remote Access, Remote Desktop, Microsoft Excel, Microsoft Word, Microsoft Office, Active Directory, PowerPoint, C++, Java, Outlook, Outlook Express, PeopleSoft, Altiris, Remedy Ticketing System, Broadgap, Dellserve, Printers, Laptops, Desktop Computers, Tablets, Clarify, NEST, PDA, SharePoint, Net, COBOL, Lotus Notes
Education
Hampton University 2000 — 2004
Bachelor of Science (B.S.), Computer Information Systems
Tidewater Community College
Virginia International Terminals, Inc. April 2012 - Present
Cegedim Relationship Management October 2011 - April 2012
New York Times Shared Services Center July 2008 - September 2011
Tolt Service Group December 2007 - June 2008
NMCI Project:Lockheed Martin November 2006 - November 2007
NMCI Project: EDS April 2006 - October 2006
ICT Group May 2005 - March 2006
Skills
Help Desk Support, Quality Assurance, Training, Troubleshooting, Remote Access, Remote Desktop, Microsoft Excel, Microsoft Word, Microsoft Office, Active Directory, PowerPoint, C++, Java, Outlook, Outlook Express, PeopleSoft, Altiris, Remedy Ticketing System, Broadgap, Dellserve, Printers, Laptops, Desktop Computers, Tablets, Clarify, NEST, PDA, SharePoint, Net, COBOL, Lotus Notes
Education
Hampton University 2000 — 2004
Bachelor of Science (B.S.), Computer Information Systems
Tidewater Community College
John McCabe's ICT Group Experience May 1997 - August 2000
Job Head of Global Operations at PayPal
Industry Internet
Cori Foltz's ICT Group Experience December 2004 - April 2007
Job Experienced Administrative Assistant
Industry Executive Office
Experience
Salem Health November 2012 - June 2014
Comcast Spotlight May 2010 - May 2012
Comcast Spotlight April 2007 - May 2010
ICT Group December 2004 - April 2007
Group Health April 2004 - May 2005
Skills
Office Equipment..., Office Administration, Office Management, Microsoft Office, Multi-line Phone, Office Equipment..., Mail Sorting, Payments, Front Office, Microsoft Office 2007, Customer Service, Customer Satisfaction, Customer Oriented, Customer Support, Inventory Management, Ordering Office Supplies, Interaction with..., Social Media, Online Research, Administrative..., Training, Data Entry, Outlook, Call Centers, Management, Recruiting, Analysis, PowerPoint, Microsoft Word, Administration, Database Administration, Time Management, Microsoft Excel, Filing, Scheduling, Healthcare, HIPAA, Teamwork
Education
Colorado Technical University 2014 — 2015
Master of Business Administration (MBA), Business Administration and Management, General, A
Colorado Technical University-Online 2010 — 2013
Bachelor of Science (BS), Business Administration and Management, General - Healthcare Management, A
Apollo College 2003 — 2004
Associates Degree, Medical Administrative Assistant
Salem Health November 2012 - June 2014
Comcast Spotlight May 2010 - May 2012
Comcast Spotlight April 2007 - May 2010
ICT Group December 2004 - April 2007
Group Health April 2004 - May 2005
Skills
Office Equipment..., Office Administration, Office Management, Microsoft Office, Multi-line Phone, Office Equipment..., Mail Sorting, Payments, Front Office, Microsoft Office 2007, Customer Service, Customer Satisfaction, Customer Oriented, Customer Support, Inventory Management, Ordering Office Supplies, Interaction with..., Social Media, Online Research, Administrative..., Training, Data Entry, Outlook, Call Centers, Management, Recruiting, Analysis, PowerPoint, Microsoft Word, Administration, Database Administration, Time Management, Microsoft Excel, Filing, Scheduling, Healthcare, HIPAA, Teamwork
Education
Colorado Technical University 2014 — 2015
Master of Business Administration (MBA), Business Administration and Management, General, A
Colorado Technical University-Online 2010 — 2013
Bachelor of Science (BS), Business Administration and Management, General - Healthcare Management, A
Apollo College 2003 — 2004
Associates Degree, Medical Administrative Assistant
Heather Brophy's ICT Group Experience April 1999 - November 2003
Job Customer Service at Apria Healthcare
Industry Hospital & Health Care
Experience
Apria Healthcare March 2011 - Present
Praxair May 2007 - March 2011
NCO Financial April 2005 - May 2007
New Jersey Manufacturers Insurance Company September 2003 - March 2005
ICT Group April 1999 - November 2003
Skills
Microsoft Excel, Power...
Education
Bucks County Community College 2001 — 2005
Business Administration, Business Administration and Management, General, na
Bucks County Community College
Business Administration , Business Administration and Management, General
Apria Healthcare March 2011 - Present
Praxair May 2007 - March 2011
NCO Financial April 2005 - May 2007
New Jersey Manufacturers Insurance Company September 2003 - March 2005
ICT Group April 1999 - November 2003
Skills
Microsoft Excel, Power...
Education
Bucks County Community College 2001 — 2005
Business Administration, Business Administration and Management, General, na
Bucks County Community College
Business Administration , Business Administration and Management, General
Rayna Coleman's ICT Group Experience September 2005 - March 2007
Job Banking Professional
Industry Banking
Experience
Citizens Bank (Manpower) September 2008 - Present
Recievable Management Services April 2007 - September 2008
ICT Group September 2005 - March 2007
Education
Community College of Allegheny County 2012 — 2013
Certificate, Modern Office Systems
Connelly Technical Institute 1996 — 1997
Certificate, Word Processing and Records Control
Citizens Bank (Manpower) September 2008 - Present
Recievable Management Services April 2007 - September 2008
ICT Group September 2005 - March 2007
Education
Community College of Allegheny County 2012 — 2013
Certificate, Modern Office Systems
Connelly Technical Institute 1996 — 1997
Certificate, Word Processing and Records Control
Deloitte
PwC
Ernst & Young
Walgreens
Procter & Gamble
KPMG
PricewaterhouseCoopers
EY