CSAA Company
AAA Northern California, Nevada and Utah, formerly known as the California State Automobile Association, is one of the largest motor clubs in the American Automobile Association National Federation. As the names states, it serves members in Northern California, Nevada, and Utah. Headquarters: Emeryville, CA CEO: Tim Condon (Mar 10, 2014–) Founded: 1900 Subsidiaries: SAFE Security, Inc., California State Automobile Association Inter-Insurance Bureau, GoMentum Station
CSAA List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at CSAA. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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CSAA Employees
Modern Health October 2014 - Present
ICU Medical December 2012 - October 2014
Pacific Life May 2009 - August 2012
ACS County of Orange October 2008 - May 2009
CSAA 2007 - 2008
Monarch HealthCare July 2006 - July 2007
Edwards Lifesciences 1999 - 2006
Beech Street/Healtheon April 1995 - December 1998
Syndicated Office Systems/Tenent March 1994 - April 1995
Skills
DHCP, XML, ASP.NET, HIPAA, Disaster Recovery, FDA, SOX Compliancy, Infrastructure, Project Management, VMware, Integration, ITIL, Storage Area Networks, Data Center, SAN, Software Documentation, IT Management, Active Directory, Information Technology, Vendor Management, Leadership, Servers, Management, Enterprise Architecture, Firewalls, Change Management, SharePoint, Network Security, IT Operations, Unix, Enterprise Software, Storage, System Deployment, Hardware, Citrix, Switches, Networking, ERP, Solaris, Outsourcing, Business Process, Help Desk Support
Education
National University 1985 — 1987
ASEE, Electronics Engineering
All-Star Executive Coaching
Santa Rosa Police Department September 2005 - Present
CSAA August 2000 - May 2004
Education
Santa Rosa Junior College 1999 — 2005
St.Vincent de Paul High School 1995 — 1999
General
Esurance June 2015 - Present
Esurance November 2013 - June 2015
Esurance October 2010 - November 2013
Esurance May 2008 - October 2010
CSAA October 2005 - May 2008
Skills
Insurance, Call Center, Visio, Active Directory, Customer Service, Process Improvement, Software Documentation, Call Centers
Education
Casa Roble 1998 — 2001
Casa Roble
Sierra College
Self-Employed November 2011 - Present
Moody's Analytics July 2008 - November 2011
Moody's KMV October 2000 - July 2008
Genesys Telecommunications Labs February 2000 - September 2000
Reef September 1999 - January 2000
DA Consulting Group May 1999 - July 1999
CSAA 1998 - 1999
Skills
FrameMaker, RoboHelp, Online Help, Technical Writing, Content Management, Technical Documentation, Technical Communication, Microsoft Office, Software Documentation, Microsoft Word, Copy Editing, Developmental Editing, Agile, Marketing Communications, Content Development, Adobe Acrobat, Visio, Editing, Documentation, HTML, Writing, Word, Photoshop, Manuals, SharePoint, Excel, Dreamweaver, Document Management, Analytics, Content Strategy, User Experience, Web Content, Newsletters, Information Architecture, Usability Testing, SnagIt, Agile Methodologies
Education
San Diego State University-California State University 1992 — 1995
Bachelor of Science (B.S.), Business-Marketing
Oregon State Library July 2015 - Present
Oregon State University October 2014 - Present
US Government November 2004 - July 2007
Vision Insurance Group September 2001 - April 2002
CSAA November 1999 - August 2001
Solano County Probation May 1997 - October 1999
Skills
Management, Training, Public Speaking, Records Management, Microsoft Office, Policy, Higher Education, Editing, Operations Management, Customer Service, PowerPoint, Teaching, Microsoft Excel, Microsoft Word, Team Leadership, Project Planning, Social Media, Military, Public Relations, PastPerfect, Virtual Reference
Education
San Jose State University 2012 — 2014
Master's Degree, Library and Information Science
University of Maryland University College 2008 — 2011
BA, History
Solano Community College 1982 — 1996
A.S, Criminal Justice
Napa Valley College 1994 — 1995
P.O.S.T, Law Enforcement
Kaeppel Consulting January 2014 - Present
Affirmative Insurance July 2011 - January 2014
Kaeppel Consulting September 2009 - August 2011
Coventry Health Care October 2008 - May 2009
AAA NCNU June 2006 - September 2008
CSAA December 2003 - June 2006
USAA April 1988 - September 2003
Centel Corp. October 1983 - April 1988
Skills
Process Improvement, SDLC, Vendor Management, Change Management, Disaster Recovery, Business Analysis, IT Strategy, Data Center, Program Management, Enterprise Risk..., CRM, Outsourcing, Product Management, Leadership, Information Technology, Telecommunications, Requirements Analysis, Operations Management, PMO, Integration, Team Building, SharePoint, Management, Software Project..., Software Development, Call Centers, PMP, IT Service Management, IT Operations, Business Transformation, Team Leadership, Enterprise Architecture, Infrastructure, ITIL, Cross-functional Team..., Management Consulting, Risk Management, Mergers & Acquisitions, IT Management, Strategy, Visio, Business Process, Business Intelligence, Networking, Project Management, Business Process..., Cloud Computing, Executive Management, Requirements Gathering, Business Continuity
Education
Texas A&M University-Corpus Christi 2013 — 2014
Master of Business Administration (MBA), Business Administration and Management, General
St. Mary's University 1994 — 2001
Bachelor of Business Administration (BBA), Corporate Finance
The Home Depot May 2014 - Present
Entirenet August 2012 - May 2014
Yahoo! August 2010 - January 2012
Apple Inc. October 2009 - August 2010
Sun Microsystems January 2009 - October 2009
Sun Microsystems, Inc. February 2007 - October 2009
Carson Learning Services January 1997 - January 2007
CSAA 2004 - 2005
Skills
Instructional Design, E-Learning, Blended Learning, Instructor-led Training, Adult Education, Learning Management, Training, Needs Analysis, Mobile Learning, Learning Management..., Knowledge Management, ADDIE, Employee Training, Curriculum Design, Classroom, Social Media, Content Development, Web 2.0, Performance Consulting, SCORM, Content Management, Customer Service..., Technical Training, Training Delivery, Technical Writing, Program Management, Cloud Computing, Articulate Studio, User Experience, Leadership, Sales Leadership..., Customer Product..., Distance Learning, Educational Technology, Cross-functional Team..., Organizational Learning, Workshop Facilitation, Management, Change Management, User Interface Design, Experiential Learning, Classroom Instruction, Storyline
Education
Jones International University 2007 — 2009
M.Ed.
Jones International University 2003 — 2007
B.A.
ISPI 2004 — 2004
Certification
Self-employed May 2008 - Present
Self-employed August 1994 - Present
csaa February 2006 - August 2008
Skills
Customer Service, Microsoft Office, Technical Writing, Public Speaking, Outlook, Editing, Software Documentation, Microsoft Excel, Microsoft Word, Training, Project Management, Research
Education
Silicon Valley University
Northbay Resource group September 2013 - Present
Bankers Life and Casualty October 2009 - September 2013
CSAA-IIB 1994 - 2008
CSAA January 1996 - July 1998
CSAA 1995 - 1996
Headland Mortgage 1992 - 1994
Skills
Training, Insurance, Contract Negotiation, Vendor Management, Project Management, Team Building, Claim, Property Damage, General Insurance, Health Insurance, Brokers, Subrogation
Education
San Francisco State University 1987 — 1992
Graphic Design and Advertising
Almeda University
BS, Business Administration and Management, General
Diane Foster & Associates 1985 - Present
Diane Foster & Associates April 1985 - Present
International Coach Federation 1999 - Present
College of Executive Coaching and Coaching Certificate Program at Gestalt Institute of Cleveland 2001 - Present
Gestalt Institute of Cleveland March 2009 - Present
Diane Foster & Associates 1984 - 2011
John f. Kennedy's Coaching Certificate Program 2002 - 2007
John F. Kennedy University 2000 - 2007
CSAA 1992 - 1995
Advanced Micro Devices 1989 - 1991
Skills
Executive Coaching, Leadership Development, Organizational..., Emotional Intelligence, Management, Career Development, Coaching, Talent Management, Executive Management, Organizational..., Career Counseling, Succession Planning, 360 Feedback, MBTI, Team Building, Leadership, Personal Development, Organizational Learning, Program Management, Performance Management, Consulting, Change Management, Strategic Planning, Executive Development, Public Speaking, Workshop Facilitation, Business Coaching, Career Assessment, Human Resources, Management Consulting, Teaching, Project Management, Career Management, Conflict Resolution, Management Development, Culture Change, Business Strategy, Staff Development, Stress Management, Conflict Management, Non-profits, Team Management, Mentoring, Mentor Coaching, Talent Assessment, Strategic HR, Alignment, Interviewing, Change Leadership, Nonprofits
Education
John F. Kennedy University 1982 — 1984
MA, Career Development
University of California, Berkeley
5th Year of Education
Kinkor Consulting April 2014 - Present
BrightEdge March 2012 - January 2015
Pandora February 2011 - March 2012
Facebook July 2010 - January 2011
Seiler LLP December 2007 - November 2009
CSAA December 2005 - November 2007
Ajilon (Division of Adecco) April 2005 - November 2005
Adecco July 2002 - November 2005
Pizza My Heart January 1995 - March 2005
Robert Half International February 1999 - June 2002
Skills
Employee Relations, Employment Law, X-ray, Immigration, Talent Acquisition, Applicant Tracking..., Social Media Marketing, Recruiting, Sourcing, Immigration Law, Microsoft Office, Human Resources, Technical Recruiting, Internet Recruiting, Accounting, College Recruiting, Temporary Placement, Onboarding, Leadership, Management, Start-ups, Hiring, Search, Sales, Benefits Negotiation, Employer Branding, Workforce Planning, Temporary Staffing, Talent Management, Staff Augmentation, Recruitment Advertising, Personnel Management, Enterprise Software, Screening Resumes, Interviews, Cold Calling, Vendor Management, Contract Recruitment, Taleo, Time Management, Screening, Staffing Services, Training, CRM, Permanent Placement, Executive Search, Performance Management, HRIS, Employee Benefits, Corporate Recruiting
Education
Menlo College 1994 — 1998
1998, Business Adminstration
Palos Verdes Peninsula High School
High School Diplomoa, none
SoundVision February 1998 - Present
Panamax 1994 - 2001
CSAA 1990 - 1993
Skills
Home Automation, Business Performance..., Home Theater, Consumer Electronics, Customer Service, Lighting Control, Motorized Window..., Alarm Systems, Surveillance Camera..., Restoration, Custom Homes, Crestron, AV, Renovation, Management, Integration, Camera, Project Planning, Sound, Electronics, Budgets, Low Voltage, Strategic Planning, Video, Lighting, Surveillance, Sales, System Design, Green Building, Construction, Custom Installation, Cabinetry, Digital Signage, CEDIA, Lutron, Savant, Control 4, Professional Audio, Video Conferencing, Whole House Audio, ISF Certified, Multi-room Audio, Projectors, Home Technology, Distributed Audio, Acoustics, Streaming Media, Home Networking, Lighting Design, Smart Homes
Education
University of California, Santa Cruz 1986 — 1990
Bachelors, Economics, Computer Engineering
Sonoma State University 1988 — 1989
CSAA 1999 - Present
AAA Insurance October 1998 - Present
Skills
Insurance, Customer Service, Customer Relations, Negotiation, Retail, Condos, Sales, Account Management, Banking, Management, Finance, Financial Analysis, Marketing, Credit
Education
San Francisco State University, College of Business 1984 — 1988
Bachelor of Business Administration (BBA)
Terra Linda High School 1980 — 1984
Questcor Pharmaceuticals, Inc. October 2013 - Present
Questcor Pharmaceuticals January 2012 - October 2013
Questcor Pharmaceuticals August 2010 - January 2012
GT Nexus December 2007 - August 2010
Wholesale Mortgage Banking May 2005 - August 2007
CSAA September 2002 - May 2005
CRM Consulting 1999 - 2001
Skills
Sales Operations, Salesforce.com, CRM, Analytics, Business Development, Program Management, Management, Lead Generation, Sales, Business Process, Direct Marketing, Data Analysis, Cross-functional Team..., Product Launch
Education
University of California, Davis 1995 — 1999
BS, Managerial Economics
Thermo Fisher Scientific June 2015 - Present
Pacific Collegium 2006 - Present
St. Paul's Episcopal Church, Oakland November 2003 - Present
Volti October 1997 - Present
Samsung SDS April 2014 - May 2014
Autodesk August 2013 - January 2014
The Experts July 2012 - August 2012
Blackhawk Network August 2011 - January 2012
CSAA August 2006 - September 2010
Artists' Vocal Ensemble 2009 - 2010
Skills
Mac, Desktop Support, Servers, Singing, Operating Systems, VPN, Music, Troubleshooting, Computer Hardware, Deployment, Documentation, VMware, Writing, Integration, Problem Solving, Mac OS X, Hardware, Active Directory, Windows, System Administration, Microsoft Office, TCP/IP, Mac OS X Server, Open Directory, Centrify DirectControl, Apple Remote Desktop, InstaDMG, Package Maker, BASH, AppleScript, Trombone, Composition, OS X, Technical Support, Adobe Creative Suite, Network Administration, Windows Server, Disaster Recovery, Information Technology, Software Documentation
Education
Indiana University Bloomington 1972 — 1985
B.Mus., M. Mus., Trombone
Self-Employed January 2015 - Present
Bridgestone September 2014 - December 2014
Cigna January 2014 - May 2014
J2 Software Solutions October 2011 - September 2013
Clear Vision Information Systems (CVInfosys) January 2011 - August 2011
LogisticsTeam July 2010 - September 2010
Word & Brown August 2009 - April 2010
Rodes Consulting Services January 2009 - August 2009
CSAA June 2005 - October 2008
Rodes Consulting Services August 1994 - June 2005
Skills
Teaching, Business Analysis, Change Management, Analysis, Training, Requirements Gathering, jquery, jQuery UI, UML, Visual Basic 5.0/6.0, C#, Software Development..., Microsoft SQL Server, Test Management, User Acceptance Testing, Wireframes, User Experience Design, OOAD, Software Documentation, User Documentation, Requirements..., Agile Methodologies, ITIL, Requirements Analysis, Visio, Enterprise Architecture, Process Improvement, jQuery, DB2, Product Management, SharePoint, Systems Analysis, Software Development, Agile Project Management, Business Process..., Vendor Management, Integration, Software Project..., SDLC, MS Project, Scrum, Business Process, IT Strategy, Business Requirements, PMP, Release Management, Microsoft Project
Education
Indiana University South Bend 1974 — 1983
BS, Music, Foreign Languages
Indiana University South Bend 1974 — 1983
Bachelor of Science in Music, Music
AAA NCNU May 2011 - Present
California State Automobile Association (AAA) 2002 - 2009
California State Automobile Association January 1996 - January 2002
CSAA January 1997 - January 1999
CSAA January 1996 - January 1997
Skills
Training, Coaching, Management, CRM, Analysis, Sales, Call Centers, Customer Service, Insurance, New Business Development, Quality Assurance, Interviews, Time Management, Policy, Testing
Education
Point Loma Nazarene University 1983 — 1985
BA, Business Admin/Economics
Marketo July 2015 - Present
Gigwalk August 2014 - July 2015
Saba January 2012 - July 2014
StrongMail Systems January 2011 - January 2012
StrongMail Systems September 2006 - December 2010
Robert Half International - Management Resources July 2006 - September 2006
BEA Systems January 2005 - June 2006
CSAA December 2003 - January 2005
ATAC July 2001 - October 2002
Deloitte and Touche July 2000 - March 2001
Skills
Business Development, Project Management, Contract Negotiation, Financial Analysis, Sales Operations, Process Improvement, Enterprise Solution..., Account Management, Salesforce.com, SaaS, Enterprise Software, Analytics, Forecasting, Strategy, Product Management, New Business Development, Management, Solution Selling, Leadership, Start-ups, CRM, Go-to-market Strategy, Lead Generation, Executive Management, Sales, Integration, Professional Services, Team Building, Business Strategy, Budgets, Sales Process, Cross-functional Team..., Business Process, Team Leadership, Analysis, Consulting, Marketing, Training, Strategic Partnerships, Strategic Planning, Competitive Analysis, Change Management, Product Marketing, Cloud Computing, Sales Enablement
Education
Washington University in St. Louis - Olin Business School 1998 — 2000
MBA, Finance
Purdue University 1993 — 1995
M.S., Aerospace Engineering
Purdue University 1989 — 1993
B.S., Aerospace Engineering
Essence November 2013 - Present
Essence September 2012 - November 2013
Black Bag Advertising May 2010 - September 2012
Black Bag Advertising March 2008 - May 2010
Ackerman McQueen May 2007 - March 2008
CSAA November 1996 - August 2007
Ackerman McQueen May 2006 - August 2006
Skills
Online Advertising, Advertising, MS Access, Access, Analytics, Competitive Analysis, Digital Marketing, Marketing, Strategy, Mobile Marketing, Digital Strategy, Integrated Marketing
Education
San Jose State University 2004 — 2007
BS, Advertising
Groupon June 2012 - Present
Netflix August 2011 - February 2012
jaxtr March 2008 - May 2009
H5 June 2007 - February 2008
H5 June 2006 - June 2007
CSAA July 2005 - May 2006
Skills
Data Mining, Data Analysis, Data Warehousing, Analysis, Web Analytics, Business Intelligence, MicroStrategy Reporting, Oracle, Requirements Gathering, Start-ups, Database Design, Databases, Enterprise Software, MySQL, Perl
Education
University of Minnesota Duluth 2002 — 2004
MS, Computer Science
Pune Institute of Computer Technology 1998 — 2002
BE, Computer
RYK College, Nasik
Rangubai Junnare High School
Authomate INC November 2014 - Present
Zero Motorcycles, Inc. April 2008 - November 2014
VANTOS, Inc. September 2007 - April 2008
Certeon November 2005 - August 2007
Swan Labs / F5 November 2004 - November 2005
All Covered February 2003 - October 2004
ThruPoint July 2002 - February 2003
Storage Networks, Inc. June 1999 - July 2002
International Network Services July 1995 - June 1999
CSAA June 1993 - July 1995
Skills
Business Development, Start-ups, Strategic Partnerships, Security, Sales Management, Cloud Computing, Storage, Sales, Leadership, Marketing Strategy, Sales Process, Strategy, Selling, Contract Negotiation, Product Development, Product Management, Channel Partners, Product Marketing, New Business Development, Management, Business Planning, Account Management, Managed Services, Competitive Analysis, Sales Operations, Networking, Salesforce.com, SaaS, CRM, Direct Sales, Strategic Planning, International Sales, Project Management, Consulting, Go-to-market Strategy, Enterprise Software, Business Strategy, Partner Management, Professional Services, Program Management, Solution Selling, Team Leadership, Analytics, Data Center, Operations Management, Team Building, Cross-functional Team..., Manufacturing, B2B, Integration
Education
San Francisco State University 1982 — 1987
BS, Business Information and Computing Systems
PayPal March 2013 - Present
eBay Inc May 2011 - March 2013
eBay Inc November 2006 - May 2011
CSAA July 2006 - October 2006
Mainz Brady Group September 2005 - July 2006
COMSYS January 2000 - September 2005
Skills
Applicant Tracking..., Internet Recruiting, Talent Acquisition, Technical Recruiting, Recruiting, Sourcing, Human Resources, Management, Interviews, Benefits Negotiation, Product Management, Temporary Placement, E-commerce, Talent Management, College Recruiting, Cloud Computing, Search, Screening Resumes, Employee Benefits, Screening, Onboarding, Employer Branding, Executive Search, Contract Recruitment, Taleo
Education
University of California, Irvine
Bachelor of Arts (BA), Social Sciences
CSAA 2008 - 2009
Countrywide Bank 2006 - 2007
Meriwest Credit Union 2004 - 2006
Wells Fargo Bank 2000 - 2004
Avis 1999 - 2000
Fry's Electronics 1997 - 1999
Skills
Real Estate Sales...
Education
San Jose State University 1990 — 1994
Bachelors in Science, Criminal Justice Administration
Apple Inc. November 2010 - Present
HSBC Bank USA, North America 2008 - 2009
Walmart.com September 2008 - October 2008
Google 2005 - 2007
CSAA 2006 - 2006
Shopping.com 2004 - 2005
WebGain 2000 - 2002
Flesher & Associates, Inc. 1998 - 2000
Franklin Templeton Group 1997 - 1998
Skills
Applicant Tracking...
Education
Notre Dame de Namur University
BA
California Department of Motor Vehicle October 2012 - Present
California State Automobile Association (AAA) July 2011 - October 2012
CSAA January 2005 - August 2008
John's Incredible Pizza Co. August 2003 - November 2003
Skills
Microsoft Excel, Leadership, Sales, Microsoft Word, Coaching, Outlook, Event Planning, Customer Service, Leadership Development, Teamwork, Training
Education
Keller Graduate School of Management of DeVry University 2011 — 2014
Bachelor of Applied Science (B.A.Sc.), Health/Health Care Administration/Management
Western Career College 2008 — 2009
Associate, Pharmacy Technology
San Joaquin Delta College 2002 — 2004
Baking and Pastry
Livermore High school 1999 — 2002
diploma
HCC Specialty July 2000 - Present
Royal & SunAlliance November 1991 - June 2000
Transamerica Insurance Group June 1989 - November 1991
Zenith Insurance Company February 1987 - June 1989
CIGNA August 1984 - February 1987
CSAA March 1982 - August 1984
Lair of the Golden Bear May 1978 - September 1980
Skills
Claim, Professional Liability, Reinsurance, Property & Casualty..., Underwriting, Insurance, Liability, Brokers, Commercial Insurance, Workers Compensation, Legal Liability, Casualty
Education
University of California, Berkeley 1976 — 1981
BA, Political Science
Gonzales High School
syncHR May 2012 - Present
ClearBenefits, Inc. September 2009 - July 2011
Self Employed 2008 - September 2009
ProBusiness 2001 - 2003
CSAA 1998 - 2000
CCC Information Services 1994 - 1998
Andersen Consulting 1990 - 1994
Skills
Requirements Analysis, Agile Methodologies, Business Analysis, Business Process, CRM, Cross-functional Team..., Product Management, Requirements Gathering, SDLC, Scrum, SaaS, Software Project..., Systems Analysis, Project Management, Program Management, Process Improvement, Product Development, Software Development
Education
SolutionsIQ, Scrum Alliance 2010 — 2010
Certified Scrum Product Owner
Northwestern University 1986 — 1990
B.S.I.E, Industrial Engineering
Wells Fargo Bank August 2007 - Present
CSAA November 2003 - August 2007
Education
University of California, Santa Barbara 2002 — 2003
MA, Statistics
Renmin University of China 1994 — 1998
BA, Statistics
AAA Arizona, Inc August 2002 - December 2014
CSAA 1995 - 2002
Skills
Product Management, Business Process..., Leadership, Marketing Strategy, Marketing, Customer Experience, Strategic Planning, Six Sigma, Direct Marketing, Strategy, Cross-functional Team..., CRM, Analytics, Competitive Analysis, Forecasting, Management, Business Strategy, Process Improvement, New Business Development, Business Planning, Team Building, Business Development, Sales Management, Strategic Partnerships, Program Management, Business Analysis, Start-ups, Vendor Management, Operations Management, Executive Management
Education
Thunderbird School of Global Management 1993 — 1994
MBA, Marketing, Finance
Cognizant Technology Solutions August 2009 - Present
CSAA March 2007 - August 2009
Sage Software October 2004 - September 2006
Tamtron July 2003 - December 2003
Skills
Test Planning, Testing, Quality Center, Regression Testing, Test Cases, Software Documentation, Manual Testing, Quality Assurance, Business Analysis, Defect Tracking, SDLC, Test Management, Agile Methodologies, Requirements Analysis, Change Management, Visio, Microsoft Excel, XML, Unix, Microsoft SQL Server
Education
Ohlone College 1995 — 1997
AA, Business, Computers, History
First U S Community Credit Union June 2010 - Present
Alliance Credit Union August 2006 - January 2009
CSAA April 2005 - February 2006
Addison Avenue Federal Credit Union October 2001 - October 2004
Addison Avenue Federal Credit union 2001 - 2004
Placer Sierra Bank 1997 - 2001
Placer sierra Bank 1997 - 2001
Wells Fargo 1995 - 1996
Sacramento Savings Bank 1974 - 1995
Skills
Banking, Loans, Management, Credit, Consumer Lending, Interviews, Sales, Customer Service, Training, Coaching, Finance, Risk Management, Hiring, Auditing, Budgets, Financial Services, Leadership, Credit Unions, Credit Analysis, Compliance, Recruiting, Interviewing, Time Management, Loan Origination, Mortgage Lending, Retail Banking, Financial Analysis, Team Building
Education
Institute of Financial Education 1980 — 1986
Associates, Banking and Lending
Midwestern State University 1965 — 1967
AA, Jouralism/Drama
UCOD 2007 - Present
The Marketing Coach 1995 - Present
CSAA 2006 - 2008
Skills
Business Analysis, E-Learning, Closing Deals, Team Building, Coaching, Strategic Planning, Leadership Development, Marketing, Organizational..., Training, Deal Closure, Strategy, Leadership, Marketing Strategy, Entrepreneurship, Sales, Advertising, Small Business, Negotiation, Copywriting, Public Speaking, Management, Sales Management, Business Development, Account Management, Lead Generation, New Business Development, Start-ups, Direct Sales, Salesforce.com, Social Media, Online Marketing, Time Management, Social Networking, Social Media Marketing, Marketing Communications, Email Marketing, Fundraising, Team Leadership, Direct Marketing, Online Advertising, Business Strategy, Strategic Partnerships, CRM, Creative Direction, Event Management, Budgets, Event Planning, B2B, Business Planning
Education
Golden Gate University 1995 — 1999
Exec. MBA, Marketing, Communication, Business
Hill Physicians Medical Group February 2011 - Present
Wells Fargo Bank August 2009 - February 2011
LifeMasters Supported SelfCare 2006 - August 2009
LifeMasters Supported SelfCare August 2006 - February 2009
LifeMasters, Inc. 2006 - 2009
Lash Corp October 2005 - March 2006
CSAA 2006 - 2006
City and County of San Francisco 2000 - 2005
Franklin Templeton November 1996 - June 2000
KTSF-26, Lincoln Broadcasting 1990 - 1994
Education
University of San Francisco 2002 — 2004
MS, Information Systems Management
San Francisco State University 1986 — 1990
BA, Broadcast Communciations Arts
City of W. Sacramento September 2013 - Present
Randstad Technologies US October 2012 - October 2013
Intel Corporation May 2012 - October 2012
Holy Names University June 2011 - May 2012
E*HealthLine.com, Inc March 2011 - May 2011
CSAA October 2002 - November 2008
Skills
Troubleshooting, Software Documentation, Networking, VMware, Windows, Access, Computer Hardware, Mac OS X, Help Desk Support, Cisco Technologies, Microsoft Office, Active Directory, Windows 7, Customer Service, Technical Support, System Administration, Program Management, Software Installation
Education
Sacramento City College 2007 — 2013
Associate of Science (A.S.), Computer Information Science, Network Design, 3.348
Sacramento City College 2008 — 2012
Associate of Science (A.S.), Network and System Administration/Administrator
Sacramento City College 2009 — 2011
Associate of Science (AS), Information Systems Security
Sacramento City College 2009 — 2011
Associate of Arts (A.A.), International/Global Studies
Sacramento City College 2008 — 2011
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
ITT Technical Institute 2003 — 2006
BS, Information Systems Security
Community Health Awareness Council 2003 - Present
Cole Hamlin & Associates 2001 - Present
Valerie Frederickson & Company 1998 - Present
Cole Hamlin Trio 1958 - Present
All Covered 2006 - 2007
Symphony Services 2006 - 2007
CSAA 2005 - 2005
Compaq Computer (Now HP) 2000 - 2001
Raychem Corp. (Now Tyco Electronics) 1995 - 2000
Implementation Partners 1994 - 1994
Skills
Executive Coaching, Organizational..., Human Resources, Mergers, Leadership, Employment Law, Talent Management, Organizational..., Performance Management, Succession Planning, Talent Acquisition, Employee Engagement, Change Management, Coaching, Onboarding, Employee Relations, Leadership Development, HRIS, Program Management, Executive Search, Music, Music Industry, Musicians, Musical Theatre, Upright Bass & Bass..., Great American Songbook, Mergers & Acquisitions, Career Development, Career Counseling, Employee Benefits, Personnel Management, Training, Executive Management, Deferred Compensation, Culture Change, HR Consulting, Organizational Design, Technical Recruiting, Workforce Planning, Employee Training, Acquisition Integration, Workshop Facilitation, Conflict Resolution, Management Development, Consulting, Executive Development, Hiring, Sourcing, Career Management, Recruiting
Education
Pepperdine University, The George L. Graziadio School of Business and Management 1982 — 1984
MSOD, Organization Development
George Washington H.S. 1961 — 1964
CPP - MBTI Certiftcation
Computer Sciences Corporation 2011 - Present
Accenture 2005 - 2011
CSAA 2002 - 2004
Arthur Andersen 1989 - 2002
Skills
Change Management, Organizational..., Management Consulting, Executive Coaching, Leadership, Employee Training, Management, Management Development, Executive Development, Human Capital, Program Management, Business Transformation, Organizational Design, Process Improvement, Performance Management, Strategy, Training, Organizational..., Workshop Facilitation, Vendor Management, Performance Improvement, Leadership Development, Consulting, Talent Management
Education
Michigan State University
BA
QBE the Americas February 2012 - January 2013
American Family Insurance March 2011 - March 2012
Aon Hewitt January 2011 - April 2011
Elpaso Energy September 2009 - January 2011
Talent Tree October 2006 - September 2009
CSAA April 2008 - August 2008
Peoplesoft Consultant April 2003 - September 2006
Skills
PeopleTools, ePro, PeopleSoft, Data Conversion, Production Support, Inventory Management, PeopleCode, SQR, FSCM, Fit/Gap Analysis, XML Publisher, Mainframe, COBOL, JCL, Cash Management, Treasury, Maintenance Management, Pay/Bill Management, Verity, Integration Broker, WebServices, SDLC, Financials, Requirements Gathering, ERP, Business Process, Integration
Education
Osmania University
Bachelors, Electronics & Communication Engg
University of Houston
Masters, Engineering
Glick & Associates January 2014 - Present
Glick & Associates February 2012 - January 2014
Sirna/Merck & Co January 2008 - October 2011
CSAA August 2007 - December 2007
Hostelling International Marin Headlands October 2005 - July 2007
Skills
Outlook, Microsoft Excel, Editing, PowerPoint, Adobe Acrobat, Microsoft Office, Blogging, Public Speaking, SAP, Microsoft Word, QuickBooks, Bookkeeping, Creative Writing, Business Writing, CCH ProSystem fx, Quicken, Event Planning, Photoshop, Management, Biotechnology
Education
San Francisco State University 2009 — 2012
B.A., Creative Writing
Humana December 2008 - Present
National Association of African Americans in HR, Arizona 2008 - Present
Ottawa University March 2007 - November 2008
CSAA September 2004 - March 2007
Skills
Eye For Detail, Microsoft Office, Results Oriented, Time Management, Priority Management, Self Driven, Highly Adaptable, Fast Learner, Independent Thinker, Team Leadership, Small Group Training, Group Presentations, Deadline Oriented, Event Planning, Organizational..., Strategic Communications, Access, Excel, Compensation..., Benefits Administration, Employee Benefits, Student Recruitment, Higher Education, Employee Engagement, Corporate Social..., Personnel Management, New Hire Orientations, College Recruiting
Education
Ottawa University 2008 — 2009
Master's, Human Resources
Ottawa University 2006 — 2007
Bachelor's, Business Administration
IBM July 2011 - Present
IBM July 2004 - Present
IBM July 2009 - June 2011
IBM January 2005 - June 2009
CSAA 2003 - 2005
IBM January 2002 - December 2004
CrossWorlds Software May 2000 - January 2002
American Management Systems May 1999 - May 2000
Mars May 1998 - September 1998
Accenture July 1995 - June 1997
Education
University of California, Los Angeles - The Anderson School of Management 1997 — 1999
MBA
National Taiwan University 1989 — 1993
BA
AAA Club Partners (ACP) May 2012 - Present
Cognito Comics August 2011 - March 2012
AAA Club Partners August 2009 - April 2011
CSAA July 2005 - August 2009
Dell Financial Services September 2003 - July 2005
Dell July 2002 - August 2003
Education
The University of Texas at Austin 1997 — 2001
Bachelor of Arts, English
Faustman Lab December 2007 - Present
GDC Consulting June 1994 - Present
Sempra Energy June 2008 - July 2009
Hanna Ventures 2009 - 2009
Genentech July 2006 - September 2007
CSAA March 2001 - July 2006
Stellcom April 2000 - August 2000
SAIC January 1996 - April 2000
TriTeal 1995 - 1996
Mycogen 1992 - 1994
Skills
Consulting Experience, Management Consulting, Change Initiatives, Leading Projects, Business Analysis, Projects, Business Process..., Program Management, Business Strategy, IT Strategy, Project Planning, Leadership, Management, Business Intelligence, Strategy, PMO, Start-ups, Cross-functional Team..., Consulting, IT Management, Integration, Information Technology, Project Portfolio..., Business Process, Project Management, Enterprise Architecture, Risk Management, Executive Management, Vendor Management, Strategic Planning, SDLC, PMP, Data Warehousing, Enterprise Software, Software Project..., Change Management, Requirements Analysis, CRM, Process Improvement, Outsourcing, Governance, Resource Management, Analysis, Business Transformation, ERP, Mergers & Acquisitions, Cloud Computing, Requirements Gathering, SaaS, Professional Services
Education
University of Northern Iowa 1984 — 1986
bachelors, Finance
Kirkwood Community College 1979 — 1980
Associate of Science (A.S.)
North Fayette High School 1977 — 1979
Diploma
CSAA September 2009 - Present
CSAAC 2005 - 2009
Education
San Joaquin Delta College 1979 — 1981
AA, General
Kelly Services December 2008 - January 2009
CSAA March 2008 - November 2008
Colonial Supplemental Insurance February 2005 - January 2008
Budd Accounting and Tax Services April 2002 - November 2004
Education
Missouri Western State University 1998 — 1999
Architecture
Aspect Software 2013 - Present
Pleasant Hill Wellness Center April 2008 - December 2014
Restoration Hardware 2009 - 2011
Standard Pacific Homes May 2005 - January 2009
Zomax, Inc. October 1998 - May 2005
CSAA April 1996 - September 1998
Skills
Performance Management, Training, CRM, Employee Relations, Vendor Management, Management, Customer Service, Coaching, Team Building, Human Resources, Process Improvement, Software Documentation, Leadership Development, Change Management, Business Process, Call Centers, Telecommunications, Organizational..., Strategic Planning, Time Management, Quality Assurance, Hiring, Customer Experience, Talent Acquisition, Employee Training, Retail, Business Strategy, Human Nutrition, Sports Nutrition, Recruiting, Health Education, Wellness Coaching, Employee Wellness..., Healthy Lifestyles, Direct Sales, Exercise Instruction, Group Exercise..., Nutrition Education, Nutritional Counseling, Databases, Employee Benefits, Inventory Management, Quality Operations, Distribution Logistics, Sports Coaching, Direct Marketing, Business Continuity, Network Marketing, Network Marketing..., Leadership
Education
Saint Mary's College of California 1995 — 2007
BA, Management
AHS
Hellman & Friedman July 2008 - Present
Deloitte March 2001 - July 2008
marchFIRST March 2000 - January 2001
CSAA 1998 - 2000
Krauss Research 1994 - 1999
Dillon Read 1989 - 1994
Grey Advertising 1984 - 1986
Skills
Research, Competitive Intelligence, Information Management, Online Research, Business Information, Library
Education
Pratt Institute 1984 — 1986
MS, Library & Information Science
University of Michigan 1978 — 1981
AB, English, Communications
Westfield Sr High School
AAA April 2012 - Present
Bank of America April 2012 - April 2012
Bank of America April 2012 - April 2012
Quest Discovery Service August 2011 - October 2011
Denny;s Restaurant October 2010 - October 2011
Denny's Restaurant October 2010 - October 2011
CSAA April 1999 - March 2009
Skills
Front/Back office..., File Clerk, DMV Specialist, Customer Service, Mulit-phone PBX, Data Entry, Creative Problem Solving, Client Retention, 10 Key
Education
Ohlone College 1991 — 1992
n/a, General
Evolve, LLC 2015 - Present
Allianz Insurance 2010 - 2015
Primitive Logic 2007 - 2010
TouchPoints, LLC 2001 - 2010
CSAA 2004 - 2006
Scient Corporation 2000 - 2001
PriceWaterhouseCoopers 1997 - 2000
Litton PRC 1997 - 1997
CTA, inc 1997 - 1997
James Martin & Co. 1996 - 1996
Skills
Leadership, Change Management, Management Consulting, Strategy, Business Process, Business Process..., Business Analysis, Six Sigma, Program Management, Project Management, Management, Cross-functional Team..., Requirements Analysis, IT Strategy, IT Governance, SDLC, Agile Project Management, Customer Experience, Vendor Management, Business Architecture, Product Development, Financial Services, Energy, Transportation
Education
Purdue University 1995 — 1997
MBA, MBA
George Washington Univ
MIS studies, Information Systems
Univ of Colorado
BA, Anthropology / Comp Sci
Expedia CruiseShipCenters 2015 - Present
Internal Revenue Service June 2009 - Present
CSAA July 2005 - June 2009
Expedia January 2004 - May 2005
Fidelity Investments September 2002 - November 2003
Skills
Leadership, Management, Analysis, Customer Service, Sales, Accounting, Finance, Negotiation, Tax, Financial Statements, Financial Analysis, Interviews, Critical Thinking, Problem Solving, Fraud, Cost Management, Efficiency, Productivity, Business Analysis, Teamwork, Collaboration, Proposal Writing, Written & Oral..., Entrepreneurship, Program Management, Change Management, Accounts Payable, Process Improvement, Government, Team Building, Team Leadership, Insurance, Supervisory Skills, Organizational..., Strategic Planning, Small Business, Process Scheduler, Employee Relations, Recruiting, Investments, Marketing, Access, Coaching, Public Speaking, SDLC, Microsoft Office, Risk Management, Tax Accounting, Income Tax
Education
University of Colorado Colorado Springs 2006 — 2008
MBA, Finance
Southern New Hampshire University 2000 — 2002
B.S., Business
Keene State College 1998 — 2000
Stanford University
Delta Career Education Corporation March 2014 - Present
Data Doctors June 2009 - March 2014
Walmart May 2008 - June 2009
CSAA May 2007 - April 2008
CompUSA January 2007 - May 2007
Skills
Computer Repair, Networking, Computer Hardware, linux, Windows, Troubleshooting, Customer Service, Sales, Research, Management, Retail, Active Directory, Citrix, Printer troublshooting, CampusVue, Outlook, VMware, Printers, Remote Desktop, Altigen, Help Desk Support
Education
Glendale Community College 2009 — 2012
Linux Associate and Linux Professional Certificate, Computer and Information Sciences
Rio Salado College 2008 — 2012
Networking Certificate, Computer Networking
CompTIA 2000 — 2000
A+ Certification, Computer Technician
Solano County Library April 2014 - Present
Berkeley Public Library 2010 - Present
Contra Costa County Library January 2011 - April 2014
Academy of Art University February 2011 - May 2011
Academy of Art University April 2007 - January 2011
GLBT Historical Society January 2008 - May 2008
Computer History Museum January 2007 - May 2007
CSAA January 2005 - September 2006
Hotwire Productions 2002 - 2006
The Booksmith 2001 - 2004
Skills
Writing, Community Outreach, Cataloging, XML, HTML, CSS, Mentoring, Archiving, Volunteer Coordination, Volunteer Training, Conflict Management, MARC, Cataloging Cultural..., Describing Archives: A..., Encoded Archival..., Teaching, Collection Development, Reference Services, Photoshop, Digital Imaging, Community Relations, Customer Service, Microsoft Office, Millennium, CARL, Program Planning, Project Planning, Mac OS X, Information Literacy, Library Research, Digital Preservation, Books, Library Science, Library, Volunteer Management, Library Reference, Blogging, Special Collections, Library Management, Libraries
Education
San Jose State University 2005 — 2008
MLIS, Library and Information Science
University of California, Santa Cruz 1999 — 2001
BA, Art History
CSAA April 2012 - Present
CSAA May 2012 - June 2014
AAA NCNU Insurance Exchange June 2007 - December 2011
CASA June 2008 - June 2009
Don Ramatici Ins September 2002 - June 2007
CSAA October 1998 - September 2002
Moyer Insurance Services 1988 - 1990
Skills
Insurance, Property & Casualty..., Underwriting, Customer Service, Outlook, Team Building, Data Entry, Budgets, Administrative..., Microsoft Excel, Process Improvement, Salesforce.com, Sales, Microsoft Word, PowerPoint
Education
Santa Rosa Junior College 1985 — 1989
Esurance Inc. 2004 - Present
CSAA September 2003 - January 2005
USAA Insurance 1990 - 2004
Skills
Organizational..., Instructional Design, Succession Planning, MBTI, Performance Management, Change Management, Coaching, Executive Coaching, Employee Engagement, Leadership Development, Organizational Change, Team Building, Organizational..., Organizational Design, Management Consulting, HR Strategy, Performance Consulting, Change Leadership, Talent Management, Management, Program Management, Training, Leadership, Insurance, Process Improvement
Education
Universidad EAN
Business, Business Administration
Avnet September 2015 - Present
JDA Software March 2015 - Present
Oracle August 2014 - November 2014
CA Technologies September 2008 - May 2013
CSAA August 2007 - August 2008
OneNeck IT Services September 2006 - June 2007
CA Technologies April 2002 - August 2006
Skills
Strategic Sourcing, Risk Management, SaaS, Salesforce.com, Business Analysis, Drafting, reviewing,..., Negotiating IT..., Contract Management, Negotiation, Sales, Procurement, Sales Process, CRM, Strategy, Professional Services, Cloud Computing
Education
University of Arizona 1988 — 1992
Bachelor's degree, Financial Planning and Services
Restaurant Supply Chain Solutions, LLC - A Yum! Brands Co-op February 2015 - Present
Kindred Healthcare, Inc. June 2013 - February 2015
Target April 2011 - May 2013
Nelligan Sports Marketing August 2010 - August 2011
Thoroughbred Dry-Cleaners July 2009 - August 2010
CSAA August 2005 - August 2010
Skills
Always Punctual, Dedicated to work, Spreadsheets, Detail oriented, Microsoft Excel, Microsoft Office, Microsoft Word, Customer Service, PowerPoint, Sales, Time Management, Public Speaking, Teamwork
Education
Indiana University-Southeast 2014 — 2016
Master of Business Administration (M.B.A.)
University of Louisville 2010 — 2014
Bachelor of Science (BS), Finance, General
Saint Xavier High School 2006 — 2010
Go Get My Kids, Inc. November 2013 - Present
Brody Universal: Political & Corporate Consulting June 2008 - Present
CSAA May 2007 - April 2008
Kaiser Permanente January 2007 - March 2007
Epilepsy Foundation December 2005 - September 2006
Eliot Suites Hotel March 2004 - October 2005
European Parliament September 2003 - December 2003
Skills
Leadership, Recruiting, Strategic Planning, Microsoft Office, Public Speaking, PeopleSoft, Change Management, Administrative..., Human Resources, Workshop Facilitation, Customer Service, Budgets, Content Management, Contract Management, Trend Analysis
Education
Northeastern University 2001 — 2004
B.S., Political Science/ International Relations
Leuven Institute for Ireland in Europe 2003 — 2003
Bachelor of Science Coursework, International Relations/ European Parliament
Richmond, The American International University in London 1999 — 2001
Bachelor of Science, International Relations
Acton-Boxborough Regional High School 1995 — 1999
Diploma
Home Instead Senior Care September 2002 - Present
Home Instead Senior Care 2002 - 2014
CSAA 1997 - 2002
Skills
Marketing, Fundraising, Elder Care, Leadership Development, Healthcare, Small Business, Team Building, Seniors, Compassion, Training, Customer Service, Public Speaking, Leadership, Long-term Care, Sales, Nonprofits, Case Managment, Employee Training, Home Care, Strategic Planning, New Business Development, Community Outreach, Coaching, Entrepreneurship, Aging in Place, Organizational..., Event Planning, Personal Care, Social Services, Conflict Resolution, Program Development, Medicaid, Workshop Facilitation, Case Management
Education
Norwich University 2007 — 2010
MBA, Business Administration
University of Nebraska at Omaha 1971 — 1974
BS, Management
AAA NCNU August 2010 - Present
AAA NCNU August 2010 - Present
AAA Insurance (Northern CA, NV and Utah) 2007 - 2009
CSAA July 2006 - November 2008
AAA NCNU 2006 - 2008
Arizona State Retirement 2003 - 2006
Skills
SDLC, Visio, Project Management, SharePoint, PMP, Requirements Gathering, Software Project..., Process Improvement, Business Requirements, Business Process..., Software Documentation, Business Analysis, Business Intelligence, Requirements Analysis, Vendor Management, PMO, Enterprise Software, Business Process, IT Strategy, Leadership
Education
University of Phoenix
BS, Business Management
Lansing Community College 1985 — 1988
AAA, Computer Graphics Art
Lansing Community College
AAA, Commerical Art Advertising & Layout
Humana January 2010 - Present
AAA Northern California, Nevada & Utah 2006 - 2008
CSAA 2006 - 2008
American Reliable Insurance Company 2005 - 2006
Scottsdale Insurance Company 1995 - 2005
The Wheatley Group, Ltd. 1985 - 1995
Education
Grumman Data Systems Institute 1982 — 1982
Diploma, Computer Programming
Hofstra University 1978 — 1980
B.B.A., Management
Nassau Community College 1974 — 1976
A.A., Liberal Arts
CSAA February 2000 - April 2009
CSAA 2004 - 2008
Education
Santa Ana College 1995 — 1998
Steamworks Management January 2007 - Present
AAA of Northern California July 2002 - August 2006
CSAA June 2002 - August 2006
Degenkolb Engineers 2000 - 2002
PG&E Care Program 1998 - 2000
Education
University of California, Berkeley 2004 — 2007
no, Graphic and Interactive Design Cerificate Program
University of Utah 1984 — 1990
no, Art History, Theatre Production and Design
Hulu January 2015 - Present
Hulu October 2010 - December 2014
Leadpoint Inc February 2007 - September 2010
CSAA February 2006 - December 2006
Texas Tech University April 2004 - December 2005
Texas Tech University November 2003 - March 2004
ACCENT e-TECHNOLOGIES October 2002 - April 2003
Skills
Hadoop, Hive, Analytics, Databases, Business Analysis, Microsoft SQL Server, Entertainment, Data Warehousing, ETL, Business Intelligence, SQL, Unix, PL/SQL, MySQL, Unix Shell Scripting, Data Modeling, OLAP, Data Mining, Database Design, Informatica, Big Data, Linux
Education
Texas Tech University 2003 — 2005
Masters, Computer Science
University of Madras 1999 — 2003
Bachelor of Engineering, Computer Science
Accenture April 2003 - Present
U. S. Steel May 2011 - March 2015
Capital One January 2007 - February 2011
CSAA April 2006 - January 2007
Cendant June 2005 - April 2006
Chrysler January 2004 - June 2005
Lorillard Tobacco Company December 2003 - January 2004
Spherion May 2003 - November 2003
SunTrust Bank 2001 - 2001
Skills
PeopleSoft, Benefits, Payroll, Visio, Business Process, Integration, Employee Benefits, Management, Business Intelligence, Change Management, Requirements Gathering, Business Process..., Vendor Management, Process Improvement, SDLC, Consulting, Analysis, Business Process Design, Business Analysis, Oracle E-Business Suite, Human Resources, Requirements Analysis
Education
The University of Georgia
Management Information Systems
University of Georgia - Terry College of Business
Bachelors, MIS and Finance
Akamai Technologies 2015 - Present
Hewlett-Packard 2010 - 2015
Palm, Inc. 2005 - 2010
CSAA 2004 - 2005
CyberSource 1999 - 2003
Symantec 1997 - 1999
Apple Inc. 1989 - 1997
Ernst & Young 1987 - 1989
Skills
Build, Buy, and Partner..., Strategy Development, Corporate Development, M&A experience, Global Business..., New Business Development, Strategic Partnerships, Negotiation, Product Strategy, Product Management, Product Marketing, International Business..., Management Consulting, Mobile, Mobile Devices, Mobile Applications, Mobile Internet, Mobile Payments, Online Payments, E-commerce, Location Based Services, Strategy, Mergers & Acquisitions, Leadership, Go-to-market Strategy, E-payments, Cross-functional Team..., Enterprise Software, Management, Cloud Computing, Entrepreneurship, Start-ups, Business Development, SaaS
Education
Stanford University
BS, Industrial Engineering (Management Science & Engineering)
Stanford University
BA, International Relations
Apple Management Masters Program (via SJSU)
MBA
CN Consulting March 2003 - March 2014
JustBeen.in October 2011 - March 2013
BlackRock January 2011 - October 2011
CSAA June 2004 - March 2006
Corio Inc February 2001 - August 2002
At The Moment March 2000 - December 2000
PeopleSoft Inc October 1997 - March 2000
Skills
Visio, SDLC, Integration, Business Process, IT Strategy, Cross-functional Team..., SharePoint, PMP, Process Improvement, Project Management, Software Documentation, Testing, Oracle, Business Intelligence
Education
Georgia Institute of Technology 1992 — 1997
BS, Industrial & Systems Engineering
The TravelHugg Company January 2014 - Present
The Malea Corp 2005 - December 2013
Arizona State University November 2011 - August 2013
Arizona State University June 2010 - July 2010
The Little Gym International, Inc. November 2009 - March 2010
Aqua Science Purectec Water March 2009 - 2010
AAA Northern California, Nevada, & Utah March 2008 - December 2008
Lumension August 2007 - January 2008
CSAA 2008 - 2008
Arizona State University August 2007 - September 2007
Skills
Program Management, Business Analysis, Agile Methodologies, SDLC, Integration, Management, Strategy, .NET, Cross-functional Team..., Software Development, Software Project..., IT Strategy, Enterprise Software, CRM, Business Development, Scrum, Change Management, Agile Project Management, Business Process, IT Management, Project Management, PMO, Leadership, Analysis, Databases, Outsourcing, MS Project, Microsoft Project
Education
University at Albany, SUNY 1989 — 1993
Bachelors of Science, Business Administration - Finance, Marketing
Maximus/Aptara, Inc. June 2013 - May 2014
The Master's College April 2012 - June 2013
Institute of Technology 2013 - 2013
Saint Mary's College, USF, The Master's College, Carrington Career College, MTI College September 1999 - October 2011
Alameda County January 2008 - April 2009
Kidango 2007 - 2008
Performant Financial Corporation 2005 - 2007
Performant 2005 - 2007
Cal State Automobile Assn. September 2000 - July 2002
CSAA 2000 - 2002
Skills
Leadership Development, Customer Service, Performance Management, Employee Relations, Organizational..., Change Management, Nonprofits, Performance Consulting, Leadership, Employee Training, Training, Human Resources, Program Management, Strategic Planning, Training Delivery, Management, Educational Leadership, E-Learning, Analysis, Team Leadership
Education
San Francisco State University 1995 — 2002
Certificate
John F. Kennedy University 1995 — 1997
M.A.
Holy Names University 1977 — 1979
B.A.
Vendavo September 2015 - Present
Symantec June 2013 - September 2015
City and County of San Francisco March 2012 - June 2013
City and County of San Francisco April 2011 - March 2012
City and County of San Francisco 2008 - 2011
Aruba Networks 2006 - 2008
Jensen & Associates Consulting 2003 - 2008
CSAA 2001 - 2003
Excite@Home 2000 - 2001
VMware 2000 - 2001
Skills
Organizational..., Leadership Development, Executive Coaching, Performance Management, Change Management, Talent Management, Strategy, Training, Leadership, Program Management, Strategic Partnerships, Team Building, Culture Change, Management Consulting, Organizational Design, Strategic Planning, Business Process..., Coaching, Executive Management, Organizational..., Customer Service..., Project Management, Consulting, Performance Improvement, Cross-functional Team..., Management Development, Workforce Planning, Training Delivery, Management, Workshop Facilitation, 360 Feedback, Organizational Behavior, Customer Experience, Recruiting, Strategic Human..., Business Readiness, Strategic Communications, Onboarding, Team Facilitation, Cross-cultural Teams, Team Leadership, Start-ups, Behavior Change, Customer Education, International, Human Resources, Succession Planning
Education
University of Southern California 1997 — 2001
Ed.D, Organizational Development
San Jose State University 1990 — 1992
Masters, Instructional Design
CSAA Insurance Group July 2012 - Present
AAA NCNU March 2009 - June 2012
CSAA October 2005 - March 2009
Skills
Actuarial Science, Analytics, Product Management, Product Development, Property & Casualty..., Underwriting, Forecasting, Pricing, Insurance, General Insurance, Reinsurance, Risk Management, Commercial Insurance, Legal Liability, SDLC, Liability, Strategy, Management, Umbrella Insurance, Casualty, Pricing Strategy, Leadership, Business Analysis, Business Strategy, Team Leadership, Claim, Claims Management, Commercial Lines, Casualty Insurance, CPCU
Education
University of California, Berkeley - Walter A. Haas School of Business 2005 — 2008
MBA, Marketing
University of California Berkeley 1990 — 1994
B.A., Economics, Statistics
FICO June 2013 - Present
Greystones Group, LLC June 2012 - June 2013
Satellite Tracking of People, LLC April 2011 - January 2012
Carney, Inc. April 2010 - March 2011
Carney, Inc. October 2009 - April 2010
Hanley Wood, LLC March 2007 - January 2009
AOL 2004 - 2007
CTA 2002 - 2003
CSAA 2000 - 2000
Sea Land Service 1996 - 1999
Skills
MS Project, Software Project..., Project Implementation, Product Management, Business Process..., Quality Assurance, Requirements Analysis, Problem Solving, Project Management, Proposal Writing, Team Building, Team Leadership, Leadership, Analysis, Program Management, Agile Methodologies, SDLC, PMP, Cross-functional Team..., Budgets, Business Analysis, Management, Project Planning, Strategy, Training, Risk Management, Business Development, Telecommunications, Salesforce.com, Business Strategy, Testing, Vendor Management
Education
The George Washington University 2005 — 2006
CAPM, Certified Associate in Project Management
James Madison University 1990 — 1994
BBA, International Business
Menchville High School 1986 — 1990
Facebook 2015 - Present
Egon Zehnder International February 2010 - January 2015
Bain & Co. 2006 - 2010
CSAA 2001 - 2006
Publicis 1999 - 2000
Accenture 1996 - 1999
Education
Harvard University 2014 — 2018
Master's Degree, Business Administration and Management, General
University of California, Berkeley 1992 — 1996
Bachelor's Degree, Political Science
Apple January 2014 - Present
Apple October 2007 - January 2014
Franklin Templeton April 2006 - October 2007
CSAA May 2001 - April 2006
CSAA 1996 - 2001
CSAA 1995 - 1996
CSAA 1991 - 1995
Skills
Employee Relations, Performance Management, Compensation, Human Resources, Organizational..., Recruiting, Leadership Development, Change Management, Leadership, Strategy, Workforce Planning, Onboarding, HRIS, Talent Acquisition, Applicant Tracking..., Personnel Management, College Recruiting, Benefits Administration, HR Policies, New Hire Orientations, Deferred Compensation, Employee Benefits, Succession Planning, Employee Engagement, Organizational...
Education
Golden Gate University
Master, Human Resources
San Jose State University
Bachelor of Science
Health Plan of San Mateo (HPSM) August 2012 - Present
Genentech, Inc. June 2008 - May 2011
Equity Office Properties April 2006 - November 2007
CSAA January 2004 - April 2006
Museum of Science and Industry 2002 - 2003
Accenture December 1998 - March 2000
Skills
Strategic Sourcing, Vendor Management, Procurement, Contract Negotiation, Supply Management, E-procurement, Cross-functional Team..., Supply Chain Management, Spend Analysis, Business Process..., Program Management, Process Improvement, Outsourcing, Global Sourcing, Supply Chain
Education
Northern Illinois University
Bachelor of Science, Business
CA, Inc. 2008 - Present
CSAA 2008 - 2008
OneNeck IT Services Corporation September 2006 - May 2007
CA, Inc. April 2002 - September 2006
SCB Enterprise Solutions April 1999 - June 2001
El Camino Resoureces, Ltd. October 1992 - March 1999
Education
University of Arizona 1988 — 1992
Walden University November 2012 - Present
Lambert's Leadership Consultancy January 2009 - Present
California State Automobile Association (AAA) 2006 - November 2008
CSAA September 2006 - June 2008
American Reliable Insurance July 2004 - August 2006
Skills
Performance Management, Leadership Development, Talent Management, Coaching, Employee Relations, Leadership, Recruiting, Management Consulting, Training, Human Resources, Management, Executive Coaching, Strategic Planning, Workshop Facilitation, Vendor Management, People Skills, Process Improvement, Policy, Team Building, Outsourcing, Program Management, Project Management, Interviews
Education
Strayer University (VA) 2010 — 2013
Master's degree, Human Resources Management and Services
University of Phoenix 2000 — 2003
MA, Organizational Management
Oracle January 2011 - Present
Oracle January 2009 - December 2010
Oracle July 2006 - December 2008
CSAA June 2005 - September 2005
Amadeus June 2003 - September 2003
Skills
Java, Distributed Systems, Agile Methodologies, Software Development, Java Enterprise Edition, JavaScript, Software Engineering, JSP, Enterprise Software, Software Design
Education
Stanford University 2004 — 2006
MS, Computer Science
The University of Glasgow 2000 — 2004
BSc, Computing Science
DW BI Implementations October 2011 - Present
Peet's Coffee & Tea August 2005 - October 2011
CSAA 1999 - 2005
Mat Systems April 1998 - October 1999
Skills
SQL Server, SSIS, ETL, Data Warehousing, Business Intelligence, SQL, Databases, Windows, IIS, Windows Server 2008, Cubes, Star Schema, SSRS, Business Analysis, Analysis Services, T-SQL, Database Administration, Microsoft SQL Server, Software Development, Database Design, Data Modeling, Cognos, SDLC, OLAP, SharePoint, Windows Server
Education
Golden Gate University 2003 — 2004
MS, Information Systems
CSAA Real Estate RepresentativeAAA Nevada, Northern California & Utah2006 - Present
AAA of Northern California, Nevada & Utah 2006 - Present
California State Automobile Association 2006 - 2011
AAA NCNU 2006 - 2011
Bank of America 1980 - 1995
Education
Samuel Merritt University 1986 — 1986
AA, Liberal Arts
CSAA IT Manager IIAAA Northern California, Nevada & Utah2006 - Present
AAA NCNU 2006 - Present
Capital Group December 2005 - September 2006
State Of Connecticut September 2004 - November 2005
CIGNA January 2001 - September 2002
USAA June 1988 - December 2000
Skills
IBM iSeries, IBM Mainframe, Data Center Operations, Data Center Management, Data Center..., CLIST, REXX, ISPF Dialog Manager, TSO, JCL, Mainframe, IT Operations
Education
Lamar University 1974 — 1977
Mendocino Forest Products June 2004 - Present
National Scrip Center 2003 - 2004
Good Guys February 1998 - November 2002
CSAA 2000 - 2002
Skills
Customer Service, Management, Merchandising, Team Building, Sales Management, Inventory Management, Sales, Strategic Planning, Purchasing, Process Improvement, Product Development
Education
Santa Rosa Junior College
General Education, Communications
AAA Mid-Atlantic September 2004 - Present
CSAA 1999 - 2004
Skills
Quantitative Research, Advertising Research, Primary Research, Questionnaires, Qualitative Market..., Brand Tracking, Qualitative Research, Focus Groups, Market Research, Customer Insight, Copy Testing, Consumer Insights, Research Design, Marketing Strategy, Strategy, Customer Experience, Analytics, Direct Marketing, Segmentation, Management, Market Analysis, Brand Loyalty, Competitive Analysis, Consumer Behaviour, Questionnaire Design, Competitive Intelligence
Education
Northwestern University - Kellogg School of Management 1978 — 1980
Master of Business Administration (M.B.A.), Marketing focus on Marketing Research
Saint Mary's College 1973 — 1977
Bachelor's Degree, Business, English Literature
New England January 2000 - Present
Independent Contractor January 2000 - Present
CSAA January 1988 - June 2000
Education
San Francisco State University, College of Business
Adecco Technical Staffing Senior Technical RecruiterAdecco Engineering & Technical1993 - Present
Adecco Technical 1993 - 2008
National Technical Service Association 1997 - 2001
Olsten Staffing Services 1993 - 2000
CSAA 1984 - 1987
Skills
Internet Recruiting, Applicant Tracking..., Staffing Services, Technical Recruiting, Screening Resumes, Contract Recruitment, Temporary Placement, College Recruiting, Temporary Staffing, Staff Augmentation, Taleo, Permanent Placement, Screening, Benefits Negotiation, Job Fairs, Corporate Recruiting, RPO, Talent Acquisition, Onboarding, Executive Search, Sourcing
Education
San Jose State University 1980 — 1983
Willow Glen High School
Willow Glen High School
Willow Glen High School
GoDaddy May 2012 - Present
Sage February 2010 - May 2012
Sage 2008 - March 2010
CSAA February 2008 - October 2008
Enoetic August 2006 - February 2008
FEI Company 2001 - 2006
Skills
Agile Methodologies, Scrum, .NET, WCF, SOA, C#, WPF, Software Development, Design Patterns, ASP.NET, SDLC, Microsoft SQL Server, TFS, Software Project..., XML, Visual Studio, Solution Architecture, Object Oriented Design, Enterprise Architecture, Software Design
Education
National Center For Software Technology 1994 — 1996
Post Graduate Diploma in Software Technology, Computer Science
Jiwaji University 1990 — 1994
Bachelor of Engineering, Mechanical Engineering
Safeway December 2011 - Present
Wollborg/Michelson September 2011 - December 2011
Diablo Auto Body March 2009 - July 2011
CSAA August 2000 - August 2008
Providian Financial June 1998 - November 1999
Providian Financial February 1996 - June 1998
Service Merchandise November 1987 - December 1991
Bank of America Consumer Loan Center March 1990 - March 1991
Skills
EDI, Microsoft Office, Microsoft Excel, Microsoft Word, Gentran, Customer Service, Business Analysis, QMF, PowerPoint, Visio, Written & Oral..., Management, Coaching, Human Resources, Training Delivery, Instructor-led Training, Call Center, Corporate Communications, Curriculum Design, E-Learning, Supply Chain, Instructional Design, Call Centers, Program Management, Blended Learning, Performance Management, Leadership, Software Documentation, Teamwork, Insurance, Team Building, Process Improvement, Needs Analysis, Leadership Development, Training, Organizational..., Employee Relations, Employee Training, Workshop Facilitation
Education
Ohlone College 1989 — 1997
AA, Business Administration
Irvington High School 1984 — 1987
Imagination Technologies July 2014 - Present
Imagination Technologies February 2013 - July 2014
MIPS Technologies October 2006 - February 2013
Oracle 2004 - October 2006
CSAA 2003 - 2004
Applied Materials 2001 - 2003
Skills
Cross-functional Team..., Forecasting, Sarbanes-Oxley Act, Mergers & Acquisitions, Financial Modeling, Financial Analysis, Acquisition Integration, Financial Reporting
Education
Santa Clara University 2005 — 2007
Master of Business Administration (MBA)
University of California, Berkeley 1999 — 2001
Bachelor of Arts (B.A.), Economics
Esurance September 2007 - Present
CSAA November 1998 - August 2007
California State Automobile Association 1998 - 2007
AAA of Northern CA 1998 - 2007
Argonaut Insurance 1994 - 1998
Skills
Insurance, Underwriting, Property & Casualty..., Actuarial Science, Product Management, Pricing, General Insurance, Predictive Modeling, Analytics, Liability, Risk Management, Reinsurance, Commercial Insurance
Education
Santa Clara University 1991 — 1995
BS, Mathematics
GoDaddy.com July 2009 - Present
CSAA October 2007 - July 2009
GoDaddy.com December 2003 - October 2007
Skills
Software Quality..., Test Automation, Agile Methodologies, Quality Center, Test Cases, Test Planning, Manual Testing, Regression Testing, Test Management, SDLC, Quality Assurance, Scrum, User Acceptance Testing, System Testing, Agile Testing, Integration Testing, Waterfall, SoapUI, JIRA, Requirements Analysis, Usability Testing, Defect Tracking, Test Strategy, Software Project..., Agile Project Management, Web Applications, Functional Testing, Requirements Gathering, Integration, System Integration..., Automation, Performance Testing, QTP, Testing
Education
Iowa State University
American Express July 2010 - Present
UT Southwestern Medical Center at Dallas August 2009 - August 2010
CSAA April 2007 - July 2009
Virtusa India Pvt Ltd 2003 - 2006
Skills
SDLC, Agile Methodologies, SOA, Java Enterprise Edition, Weblogic, Enterprise Architecture, Websphere, Web Services, Requirements Analysis, Struts, Software Project..., Spring, Solution Architecture, SQL, Scrum, Tomcat, Hibernate, Oracle, XML, Business Analysis
Education
Osmania University 1993 — 1996
Masters in Computer Applications
Don Bosco High School 1985 — 1991
CSAA September 1995 - Present
CSAA September 1995 - Present
Bob's at the Marina June 1990 - September 1995
Education
San Joaquin Delta College 2008 — 2012
English
Wells Fargo Bank January 2007 - Present
CSAA August 2005 - December 2006
Gap Inc. June 2003 - July 2004
MCI 1999 - 2004
MFS February 1993 - February 1999
Union Pacific Railroad January 1990 - January 1993
City and County of Odessa, Regional Transportation Management Agency 1978 - 1989
Skills
User Acceptance Testing, Quality Assurance, Business Requirements, Testing, Test Planning, Regression Testing, Test Cases, Test Strategy, Integration Testing, Integration, Quality Center, Databases, Software Quality..., SDLC, Software Development, Web Services, Web Applications, Waterfall, Test Automation, Agile Methodologies, System Testing, Analysis, Requirements Gathering, JIRA, Selenium, HP Quality Center
Education
Odessa National 'I.I. Mecnikov' University
MS, Math & Computer Science
CSAA September 2005 - Present
Education
The University of Kansas
Verizon Wireless 2009 - Present
Alltel Communications November 2006 - February 2009
Alltel 2006 - 2009
CSAA 2005 - 2006
Skills
SOA, PL/SQL, SQL, Oracle, Web Services, XML, SDLC, Java Enterprise Edition, Requirements Analysis, Unix Shell Scripting, Unix, Perl
Education
Mississippi State University 2002 — 2004
Masters, Electrical and Computer Engineering
CSAA March 2002 - Present
Education
San Jose State University 1972 — 1976
Coldwell Banker Coon &McCreary October 2004 - Present
CSAA March 1984 - August 2001
Education
Saint Mary's College of California
Robert Half Management Resources May 2009 - Present
CSAA 2009 - Present
World Savings/Wachovia Bank 1996 - 2008
Wells Fargo Bank 1986 - 1989
Crocker National Bank 1981 - 1986
Education
Stanford University
Nordstrom December 2013 - Present
Leadership Institute at Allen Temple February 2011 - Present
Wardrobe for Opportunity February 2010 - Present
Saint Mary's College of California September 2012 - December 2012
YMCA of the East Bay July 2010 - October 2010
Playworks (formerly Sports4Kids) April 2009 - September 2009
The Home Depot May 2003 - June 2008
California State Automobile Association (CSAA) July 2000 - September 2002
CSAA February 1997 - July 2000
CSAA April 1996 - February 1997
Skills
Employee Relations, Leadership Development, Talent Management, Succession Planning, Recruiting, Organizational..., Human Resources, Nonprofits, Onboarding, Training, Strategy, HRIS, Leadership, Management, Performance Management, Retail, Marketing Communications, Online Communications, Workshop Facilitation, Personnel Management
Education
University of California, Berkeley
Certificate (in progress), Training & Human Resources Development
University of Louisiana at Monroe
Bachelor, Business Administration Pre-Law
California Casualty Management Company 2007 - Present
CSAA 2003 - 2007
AAA Northern California, Nevada & Utah 2003 - 2007
Education
Georgia State University - J. Mack Robinson College of Business 2001 — 2002
MS, Actuarial Science
University of Wisconsin-Madison - School of Business 1998 — 2001
BBA, Actuarial Science, Economics
ICW IT 3rd Party Vendor ManagerCSAA / AAA2005 - 2007
CSAA January 2004 - March 2005
Unitrin Direct Auto Insurance 2000 - 2004
RelianceDirect 1999 - 2002
Reliance Direct 1996 - 2000
Education
Ohio University 1980 — 1984
AAA NCNU Insurance Exchange July 2011 - Present
CSAA September 1997 - June 2011
Lee Associates May 1996 - July 1998
Ryder Transportation July 1990 - May 1996
Education
Grambling State University 1979 — 1982
Alameda Community Action Program July 2010 - Present
CSAA July 2005 - November 2010
International Business Machines February 1973 - August 2002
Education
Purdue University 1966 — 1971
PEGRight Enterprise Solutions May 2015 - Present
PetSmart April 2014 - May 2015
CSAA Insurance Group June 2011 - April 2014
Encore Legal Solutions April 2010 - June 2011
CSAA June 2009 - May 2010
OneNeck IT Services August 2007 - June 2009
OneNeck IT Services 2007 - 2009
lexmark July 2003 - August 2007
Lexmark July 2003 - July 2007
New Age Technologies September 1999 - July 2003
Skills
Security, Disaster Recovery, Troubleshooting, Active Directory, Vendor Management, Identity Management, Virtualization, Management, Servers, Cloud Computing, Information Security, VMware, IT Management, Storage, Cisco Technologies, Network Security, SQL, Vulnerability Assessment, Data Center, Leadership, ITIL, CISSP, Enterprise Architecture, Windows, IT Strategy, Windows Server
Education
University of Arizona 2008 — 2009
MBA, Business
University of Arizona, Eller College of Management 2008 — 2009
Master of Business Administration (MBA)
Lima Christian Academy
Lima Christian Academy
Rockwell Automation June 2013 - Present
Rockwell Automation June 2011 - June 2013
IBM November 2008 - June 2011
CSAA October 2007 - November 2008
Skills
Agile Methodologies, Testing, SDLC, Quality Assurance, Scrum, Software Project..., Software Development, Software Quality..., Test Automation, Integration, Unix, Microsoft SQL Server, XML, Requirements Analysis, SQL, Software Documentation, Quality Center, Test Planning, User Acceptance Testing, Agile Project Management, Visio, Test Cases, Automation, Waterfall, Regression Testing, Process Improvement, Test Management, Cross-functional Team...
Education
Penn State University 1976 — 1981
B.S., Mining Engineering
CSAA or AAA No Calif, Nevada & Utah December 2005 - Present
CSAA March 1998 - December 2005
CSAA February 1996 - February 1998
Skills
Claim, Litigation, Fraud, Civil Litigation, Insurance, Private Investigations, Investigation, Liability, Risk Management, Casualty, Casualty Insurance, Commercial Insurance, Property & Casualty..., General Insurance, Claims Management, Management, Subrogation, Process Improvement
Education
Saint Mary's College of California 2008 — 2010
MBA, Management
University of California, Santa Barbara 1981 — 1985
B.A., Sociology
CSAA May 2006 - Present
CSAA October 2002 - May 2006
GlobalWare Solutions January 2001 - March 2002
Skills
SDLC, Requirements Gathering, Visio, Business Analysis, Business Requirements, Requirements Analysis, SharePoint, Software Project..., Agile Methodologies
Education
San Jose State University
Management Information Systems
Chubb November 2009 - Present
CSAA March 2006 - October 2009
Time Warner Cable 2002 - 2006
AT&T Broadband July 1985 - September 2001
Skills
Business Analysis, Business Process..., Call Centers, Call Center, Change Management, Claim, Claims Management, Contact Centers, Customer Experience, Customer Satisfaction, Customer Service, General Insurance, Insurance, Operations Management, Performance Management, Process Improvement, Property & Casualty..., Team Building, Underwriting, Vendor Management
Education
The College of St. Scholastica 2001 — 2002
MA, Management
Stephens College 1978 — 1982
BA, Communications & Philosophy
Southwest High School
Excel MSO June 2012 - Present
Walmart Global eCommerce January 2006 - June 2012
EPRI November 1999 - December 2005
Franklin Templeton Group June 1999 - December 1999
PMI Mortgage Insurance Co. (PMI) August 1998 - May 1999
Acuson Corp January 1998 - July 1998
PMI Group April 1997 - December 1997
CSAA June 1995 - March 1997
Skills
Disaster Recovery, Microsoft SQL Server, Active Directory, ITIL, Linux, Enterprise Architecture, IT Management, Firewalls, Windows Server, Databases, VPN, Citrix, Microsoft Exchange, Software Development, Integration, Virtualization, VMware Infrastructure, Cross-functional Team..., Program Management, Management, IT Strategy, VMware, MS Project, Networking, Project Planning
Education
Michigan Technological University 1987 — 1990
BS, Electrical Engineering
Automobile Club of Southern California July 2012 - Present
Pacific Life January 2009 - July 2012
CSAA December 2001 - December 2008
CNA Insurance June 1996 - October 2000
Skills
Microsoft SQL Server, Document management, Coorespondense..., imaging and workflow, FileNet, Oracle DocuMaker, Software Development..., Resource Management, Budget/Financial..., Demand Management, Systems/Production..., Business Relationship..., Application Portfolio..., Strategic Planning and..., Vendor Management, Third Party Integration, Incident Management, Problem Management, Problem Solving, Release Management, Strategic Planning, Change Management, Configuration Management, Software Deployment, Web Services, .NET, SCOM, Troubleshooting, VB.NET, AWD, EMC Captiva, Project Management, ITIL, Scrum, xml, Crystal Reports, WebSphere Application..., IIS, Workflow, Document Management
Education
Northern Illinois University 1994 — 1996
Masters, MIS
University of International Business and Economics 1985 — 1989
Bachelor of Science (BS), International Business
Dignity Health October 2011 - Present
Community Hospital of Long Beach October 2011 - October 2011
CSAA 2004 - 2008
PMI, Delta Dental 1998 - 2004
FPA Medical Management, Inc. October 1995 - June 1998
Toshiba August 1994 - October 1995
Verdugo Hills Hospital December 1993 - August 1994
Kennedy Krieger Institute October 1991 - November 1993
GTE Health Systems July 1989 - October 1991
Skills
SDLC, Integration, RPG, Visio, Software Documentation, Requirements Analysis, Access, Vendor Management, Process Improvement, Requirements Gathering, Business Analysis
Education
Weber State University 1987 — 1989
BS, Accounting/Computers
Snow College 1984 — 1986
AAS, Computer Information Systems
The Coaches Training Institute PhotographerHerff JonesMay 2001 - November 2001
CSAA January 1994 - April 2000
Education
Santa Rosa Junior College
Independent Contractor January 2002 - August 2008
CSAA February 2008 - July 2008
Century Mortgage Company January 2001 - January 2002
Viking Insurance January 1990 - January 1998
Education
Orange Coast College 2002 — 2002
Real Estate
AT&T January 2009 - Present
SYFL July 2005 - Present
Serenity Mortgage 2003 - 2008
CSAA April 2000 - March 2003
Skills
Customer Service, Negotiation, Team Building, Real Estate, New Business Development, Customer Satisfaction, Time Management, Microsoft Excel, Outlook, Microsoft Office, Analysis, Teamwork, Workshop Facilitation, Risk Management, Microsoft Word, Training, Coaching, Software Documentation, Inventory Control, Account Management, Management, Social Networking, Leadership, Public Speaking, Claim, Team Leadership
Education
Menlo College 1993 — 1996
Wells Fargo July 2012 - Present
PayPal December 2011 - July 2012
Bank of the West February 2009 - December 2011
JPMorgan Chase (formerly WaMu) June 2007 - 2009
Washington Mutual Card Services February 2007 - June 2007
Diablo Valley College August 2004 - May 2007
CSAA June 2005 - February 2007
OnPoint Analytics 2004 - 2005
eSignal March 2004 - October 2004
San Jose State University January 2003 - December 2003
Skills
Risk Analytics, Portfolio Management, Basel II, Stress Testing, Credit Cards, SAS, Forecasting, Financial Modeling, Econometric Modeling, Risk Management
Education
San Jose State University
MA, Economics
University of California, Berkeley
BA, Economics
California State Automobile Association (AAA) July 1984 - July 2008
California State Auto Assoc 1984 - 2008
California State Auto Assoc 1984 - 2008
California State Auto Assoc 1984 - 2008
AAA 1984 - 2008
AAA 1984 - 2008
AAA Insurance 1984 - 2008
AAA Insurance 1984 - 2008
AAA 1984 - 2008
CSAA 1984 - 2008
Education
San Jose State University 1979 — 1982
B.S., Business Administration/Marketing
West Valley College 1976 — 1979
A.A., Liberal Arts/Business
Saratoga High School 1974 — 1977
High School, Gereral
CSAA Liability
Education
Heald College 1985 — 1986
AB, Computer Programming
Phoenix College August 2013 - Present
Gacusan Home June 2011 - Present
Southwest Christian School August 2010 - May 2011
Southwest Christian School November 2008 - May 2010
AAA of Northern California, Nevada and Utah May 2008 - November 2008
AAA of Northern California, Nevada and Utah September 2006 - May 2008
CSAA June 2006 - September 2006
Tracy Unified School District August 2005 - July 2006
Tracy Unified School District August 2004 - July 2005
Solano Christian Academy August 2003 - July 2004
Skills
Nursing, ACLS, BLS, CPR Certified, Customer Service, Microsoft Office, PowerPoint, Outlook, Microsoft Excel, SharePoint, Visio, Microsoft Project, Training, Team Building, Project Planning, Editing, Business Analysis
Education
Phoenix College 2013 — 2015
Associate’s Degree, Nursing
Harding University 1997 — 2001
BA, Elementary Education
Philip & Sala Burton High School 1992 — 1996
VENQUEST INVESTMENTS June 2012 - Present
RV Constructions LLC June 2008 - Present
PayPal May 2011 - June 2013
Netflix March 2010 - May 2011
CSAA January 2006 - November 2009
RV Constructions November 2007 - June 2008
CSAA January 2006 - June 2007
IBM January 2000 - January 2006
IBM and Dataspace September 1997 - January 2000
Maxim Aerotek, III and OKC November 1994 - August 1997
Skills
Operations Management, Operational Excellence, Vendor Management, Program Management, Product Management, Product Development, Professional Services, Management, Project Management, CRM, Business Intelligence, SDLC, Business Analysis, Cloud Computing, Data Center, IT Strategy, PMO, Strategy, Cross-functional Team..., Integration, Software Project..., E-commerce, PMP, Enterprise Software
Education
The George Washington University 2001 — 2002
Project Management, Project Management
The George Washington University 2001 — 2001
Project Management, Management
Oklahoma City University 1996 — 1997
MBA, MIS
Kaiser Permanente 2012 - Present
Kaiser Permanente 2012 - Present
Enphase Energy 2010 - 2012
AAA NCNU 2009 - 2010
Wind River 2007 - 2009
Wind River 2007 - 2009
CSAA 2003 - 2005
Epiphany 1999 - 2001
Epiphany 1999 - 2001
Epiphany 1999 - 2001
Skills
Sarbanes-Oxley Act, Forecasting, SEC filings, Sales Operations, Sales, Process Improvement, Management, Business Analysis, Business Intelligence, Accounting, Strategy, Integration, Start-ups, Project Planning, Advertising, Financial Analysis, Revenue Recognition, Business Strategy, Professional Services, Business Process..., Cross-functional Team..., Financial Modeling, Finance, Budgets, Analysis, Business Process, ERP, Program Management
Education
University of California, Berkeley
BA
AAA Arizona October 2013 - Present
CSAA August 2008 - Present
CSAA June 2007 - August 2008
La Petite Academy October 2001 - June 2007
Skills
Microsoft Excel, Process Improvement, Outlook, Insurance, Customer Service, Coaching, Leadership, Call Centers, Customer Satisfaction, Training, Performance Management, Employee Relations
Education
Glendale Community College 2002 — 2004
Associate's degree, Business/Commerce, General
Bartlesville High School 1994 — 1998
CSAA May 2012 - Present
Da Vinci Villa July 2011 - October 2011
Larkspur Hotels and Restaurants May 2007 - May 2011
Kimpton October 1999 - May 2007
Skills
Property & Casualty..., Front Office, Hospitality, Guest Service, Management Skills, Sales & Marketing, Executive Assistant, Catering & Event...
Education
San Francisco State University
AAA NCNU 2008 - 2009
CSAA January 2006 - October 2008
Education
Golden West College 2008 — 2011
Computer Science
Arizona Department of Revenue November 2010 - Present
PING October 2010 - October 2010
US Airways December 2009 - September 2010
US Airways September 2009 - December 2009
CSAA February 2009 - August 2009
PING December 2008 - January 2009
Flypaper Studio, Inc April 2007 - November 2008
Advertising Checking Bureau December 2003 - April 2007
Skills
WCF, T-SQL, C#, LINQ, Unit Testing, XML, HTML, CSS, ReSharper, SQL Server, ASP.NET MVC, jQuery, TFS, Design Patterns, .NET, Visual Studio, Web Services, Software Development, SSRS, SQL, Object Oriented Design, Agile Methodologies, Entity Framework, Database Design, MVC, Windows Services, ASP.NET, Microsoft SQL Server, VB.NET
Education
Northern Arizona University 1990 — 1992
Yavapai College 1987 — 1990
Oakton Community College 1985 — 1987
Illinois Institute of Technology 1985 — 1986
CSAA Help Desk SpecialistCalifornia State Automobile Association
Education
Heald College 1993 — 1995
AA, Business Administration
Arise Virtual Solutions October 2005 - Present
CSAA June 1994 - May 2009
CSAA 1994 - 2009
Tri City Answering Bureau January 1991 - June 1994
Education
Santa Rosa Junior College 1991 — 1993
Certificate, Office Administrator
Dave Patterson Insurance Agency Agent/Customer ServiceFarmers InsuranceDecember 2010 - Present
Colonial Life September 2010 - December 2010
CSAA August 2004 - April 2010
AAA Colorado September 2003 - August 2004
Progressive Insurance February 2001 - September 2003
Skills
Property & Casualty..., Casualty, Insurance, Commercial Lines, General Liability, Computer Literate, Customer Satisfaction, Problem Solving, Research, Customer Retention
Education
University of South Florida 1996 — 2000
BA, English
St. Petersburg College 1969 — 1972
AA, general
Good Neighbor Support Services 623-932-4878 August 2014 - Present
Good Neighbor Support Services 623-932-4878 July 2012 - July 2014
Good Neighbor Support Services 623-932-4878 January 2009 - 2012
Town of Sahuarita January 2008 - January 2009
CSAA 2008 - 2008
IBM 2000 - 2007
IBM 1982 - 2000
Skills
Public Speaking, Research, Government, Teaching, Community Outreach, Event Planning, Marketing, Competitive Analysis, Process Improvement, Microsoft Excel, Policy, Local Government, Social Media, Management, Team Building, Records Management, Microsoft Office, Project Management, Conference Coordination, Records, Strategic Planning, Budgets, Grants, Board of Director..., Coaching, Business Development, Sales, Leadership
Education
Pima Community College 1977 — 1980
Medicine and Business Mangement
CSAA Insurance Group 2009 - Present
CSAA September 2002 - June 2009
AAA NCNU September 2000 - 2002
Gap Inc. 1998 - 2000
Levi Strauss & Co. 1992 - 1998
Skills
Administrative..., Expenses, Calendaring, Outlook, PeopleSoft, Insurance, Microsoft Excel, Data Entry, Time Management, Customer Service, Call Centers, Marketing, Leadership, Human Resources, Management
Education
Skyline College
Business Administration & Marketing
Morse and Associates 2009 - January 2014
Morse and Associates 2007 - 2009
Accelerated Recovery Service 2004 - 2007
State Farm Insurance 2004 - 2004
State Farm Insurance 2002 - 2004
CSAA 2001 - 2002
CSAA 2000 - 2001
Skills
Commercial Litigation, Litigation, Legal Writing, Civil Litigation, Legal Research, Claim, Personal Injury, Property Damage
Education
Argosy University San Francisco Bay Area
Master's degree, Counseling Psychology
University of California, Berkeley
Bachelor of Arts (B.A.), Psychology
AAA NCNU IT Developer IVAAA Northern California, Nevada, & Utah2007 - Present
CSAA 2007 - Present
CMC Limited 1994 - 1996
Education
Osmania University 1990 — 1993
M.C.A
CSAA October 2006 - Present
Southern Methodist University 2003 - 2006
Skills
PeopleTools, PeopleSoft, CRM, Business Process..., Governance, Data Warehousing, Security, SDLC, Enterprise Software, Analysis, SQL, Business Intelligence
Education
Southern Methodist University 2004 — 2005
Masters, Software Engineering
Bristol West Insurance Group October 2012 - Present
Farmers Insurance October 2011 - October 2012
Farmers Insurance October 2010 - October 2011
Farmers Insurance July 2010 - October 2010
21st Century Insurance February 2004 - July 2010
AAA Northern California, Nevada & Utah Insurance Exchange October 1994 - October 2000
csaa October 1994 - October 2000
Skills
Claim, Claims Management, Insurance, Liability, Coaching, Microsoft Excel, Microsoft Word, Claim Investigation, Outlook, PowerPoint, Property, Property Damage, General Insurance, Claims Handling, Motorcycle, Claims Investigations, Customer Satisfaction, Customer Service
Education
Linfield College
BA, History
CSAA August 1989 - December 2011
Education
Acalanes High School 1958 — 1962
San Jose State University
Oncor Electric Delivery May 2009 - Present
Leprechaun LLC May 2008 - May 2009
US Census Bureau April 2007 - June 2007
CSAA October 2003 - April 2007
Teletech Inc July 2001 - October 2003
Education
School for Adult
San Joaquin Delta College
General Education
SAFE Dealer Network February 2011 - Present
CSAA May 2006 - August 2008
Skills
Portfolio Management, Customer Service, Contract Negotiation, Front Office, Multi-line Phone, Records, Office Administration, Spreadsheets, Inventory Management, Executive Support, HIPPA Certified
Education
San Joaquin Valley College-Modesto 2009 — 2010
Associate's Degree, Pharmacy Technician/Assistant