Humana Company
Industry: Managed care company
DescriptionHumana Inc. is a for-profit American health insurance company based in Louisville, Kentucky. As of 2014 Humana had over 13 million customers in the U.S., reported a 2013 revenue of US$41.3 billion, and had 51,600 employees. Headquarters: Louisville, Kentucky, United States Number of employees: 41,146 (2018) August 18, 1961; 57 years ago (as Extendicare Inc.); Louisville, Kentucky, U.S CEO: Bruce D. Broussard (Jan 1, 2013–) Subsidiaries: Health Value Management, Inc.,
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Humana Employees
Humana May 2015 - Present
Humana November 2013 - April 2015
Humana May 2013 - October 2013
Humana October 2012 - May 2013
Humana May 2011 - October 2012
Humana February 2008 - May 2011
Paychex March 2006 - January 2008
Skills
Budgets, Microsoft Excel, SharePoint, Training, Sales, Team Building, Account Reconciliation, Auditing, Process Improvement, Payroll, Leadership, Outlook
Education
Bellarmine University 2012 — 2015
Masters in Business Administration, Business
Sullivan University 2006 — 2007
Bachelors, Finance
Sullivan University 2005 — 2006
Associates, Business Administration/Management
Butler University 1998 — 2000
Guardian Life Insurance Sales ConsultantGuardian2008 - Present
Humana 2006 - 2008
The East Wing Search Group 2002 - 2006
Skills
Insurance, Leadership, Life Insurance, Microsoft Excel, Negotiation, Relationship..., Strategic Planning, Team Building, Term Life Insurance, Disability Insurance, Employee Benefits
Education
Brigham Young University - Hawaii 2000 — 2001
BA&S, Psychology
Humana July 2014 - Present
Skills
Sales, Customer Service, Insurance, Life Insurance, Medicare, Customer Satisfaction, Training, Cold Calling, Medicare Advantage, Long Term Care Insurance, Health Insurance, Disability Insurance, Leadership, Strategic Planning, Team Building, Public Speaking
Education
Buena Vista University
Bachelor of Education (B.Ed.)
Odebolt-Arthur High School
Self Employed January 2012 - Present
Humana August 2008 - December 2011
Brandon High School April 2006 - August 2008
Everglades High School August 2003 - April 2006
Charles W. Flanagan High School August 2001 - June 2003
Skills
Microsoft Word, Microsoft Excel, Outlook, PowerPoint, AS400 system, Wordperfect, Lotus 123
Education
Broward College 2013 — 2016
Associate of Science (A.S.), Early Childhood Education and Teaching
Walter C. Young 2000 — 2000
Diploma
FINEOS August 2013 - Present
Humana November 2010 - April 2013
Unum April 2006 - October 2010
Unum April 2004 - April 2006
Unum May 2000 - April 2004
The Gehl Group May 1998 - May 2000
Skills
Operations Management, Business Process..., System Architecture, System Testing, System Design, Disability Insurance, Social Security..., Quality Auditing, External Audit, Vendor Relationships, Account Management, Vendor Management..., Process Management, Sales Management, Client Presentation, Company Presentations, Voluntary Employee..., Business Development..., Project Management, Risk Management, Operational Risk..., Operational Strategy, Product Development, Product Design, Clinical Supervision, Vocational Evaluation, Vocational..., Return to Work Programs, Return to Work Planning, Operational Risk, Client Liaison, Migration Projects, System Migration, Customer Service, Operating Systems, Regulatory Requirements, Regulatory Analysis, Public Speaking, Insurance, Employee Benefits, Claim, Health Insurance, Underwriting, Life Insurance, Critical Illness, Term Life Insurance, Human Resources, Workers Compensation, Training, Leadership
Education
American Health Insurance Plan 2013 — 2013
Healthcare Compliance Professional Certification, Insurance Healthcare Reform
Villanova University 2013 — 2013
Six Sigma Blackbelt HealthCare Reform, Health/Health Care Administration/Management
The University of Tennessee at Chattanooga 2005 — 2008
Master of Business Administration (M.B.A.), Business Administration and Management, General
Bryan College 1995 — 1998
BA, Business Administration and Management, General
Humana May 2015 - Present
Excela Health System August 2011 - May 2015
Progressive Insurance February 2008 - September 2009
Arkansas Emergency Transport June 2005 - November 2006
US Air Force September 2000 - September 2004
Skills
Nursing, ACLS, Patient Education, PALS, Cerner, Telemetry, HIPAA, Vital Signs, Cpr Certified, Hospitals, Patient Safety, Healthcare, Inpatient, Medical/Surgical, BLS, CPR Certified, Clinical Research
Education
Chamberlain College of Nursing 2015 — 2016
Bachelor of Science (BSc), Nursing Science
Bryant and Stratton College 2009 — 2011
ADN, Nursing
pamela's to come Medicare Reconciliation SpecialistHumanaMarch 2014 - Present
Humana September 2011 - Present
Education
Brown Mackie College-Louisville 2012 — 2014
Associate of Business Administration, Business Administration and Management, General
Humana November 2014 - Present
Humana February 2014 - November 2014
1800PetMeds March 2005 - February 2014
ECCO Select 2011 - 2012
Skills
PowerChart, IView, Microsoft Excel, Access, Project Management, Social Media, Strategic Planning, Social Media Marketing, iView, Training, Time Management, Management, Cerner, Customer Service, Healthcare, Leadership, Public Speaking, Team Building
Education
Florida Atlantic University 2011 — 2013
Bachelor of Health Science, Health Care Administration/Management
Broward College 2009 — 2011
Associate of Arts (A.A.), Elementary Education and Teaching
Humana September 2014 - Present
Expressions Photography January 2011 - Present
Humana January 2011 - Present
Insight Communications April 2008 - January 2011
Sears Portrait Studio Virginia and Kentucky January 1999 - January 2008
Skills
Health Insurance, Medicare, Insurance, Healthcare, Medicaid, HIPAA, Provider Relations, Healthcare Management, Long-term Care, Employee Benefits, Medicare Part D, Utilization Management, Disease Management, Claim, Training
Education
University of Phoenix 2014 — 2015
Bachelor's Degree, Human Resources Management/Personnel Administration, General
Brown Mackie College 2009 — 2011
Associates in Applied Business Degree, Business Administration
Brown Mackie College-Louisville 2009 — 2011
Associate of Arts and Sciences (A.A.S.), Business Administration and Management, General
Northern Virginia Community College 2002 — 2004
Business Administration and Management, General
Humana Perinatal ClinicianAlere, Inc.June 2011 - July 2013
Memorial Miramar Hospital June 2011 - December 2011
Piedmont Newnan Hospital July 2010 - May 2011
Atlanta Medical Center March 2009 - July 2010
HCA Northwest Medical Center September 2000 - March 2009
Skills
Case Management, Utilization Management, Health Insurance, Disease Management, Managed Care, Long-term Care, Healthcare, Claim, Provider Relations, Nursing, Hospitals, Medicare, Patient Advocacy, Inpatient, Home Care
Education
Broward College 1994 — 1996
Associate of Science (AS), Registered Nursing/Registered Nurse
Humana August 2015 - Present
Seikowave August 2014 - Present
CATS Tutoring Center January 2014 - May 2014
BYU-Idaho January 2011 - July 2013
Human Rights Without Frontiers International September 2012 - December 2012
The Church of Jesus Christ of Latter-day Saints November 2007 - December 2009
Skills
Interviews, Public Speaking, Training, Research, International Relations, SPSS, Intercultural..., Leadership, Teamwork, Editing, Teaching, International Trade, Commerce, Presentation Skills, Corporate Finance, Marketing Research, Writing, Higher Education, PowerPoint, Market Research, Microsoft Word, Presentations, Microsoft Office, Microsoft Excel, Data Analysis, Analysis
Education
University of Kentucky 2014 — 2015
Master of Business Administration (MBA)
University of Kentucky 2013 — 2014
Master of Arts (MA), International Commerce and Economic Development
Brigham Young University - Idaho 2011 — 2013
Bachelor of Arts (BA), International Studies, summa cum laude
Luxottica Retail June 2006 - Present
Provider Synergies LLC 2005 - 2006
Union Central Insurance and Investments 1998 - 2005
PNC 1996 - 1998
Great American Insurance 1992 - 1996
Humana 1990 - 1992
Skills
Contract Negotiation, Leases, Real Estate, Negotiation, Retail, Auditing, Contract Management, Compliance, Leadership, Analysis, Process Improvement, Microsoft Office, Customer Service, System Administration, Team Building, Administration, Project Management, Forecasting, Management, Financial Analysis
Education
University of Louisville 1987 — 1990
B.S., Business Administration
Broward College 1986 — 1987
Humana December 2012 - Present
Express Scripts March 2012 - December 2012
merck medco November 2010 - March 2012
WellPoint June 2010 - November 2010
Skills
Pharmacy Technicians, Mail Order Pharmacy, Pharmacy, Medicare Part D, Medication Therapy..., Customer Service
Education
Brown Mackie College-Cincinnati 2009 — 2010
Associate of Arts and Sciences (A.A.S.), Pharmaceutical Sciences
Cincinnati State Technical and Community College 2003 — 2005
undergrad, n/a
Kentucky Health Cooperative June 2015 - Present
KentuckyOne Health March 2015 - June 2015
Humana September 2009 - May 2014
Humana August 2008 - September 2009
Humana February 2005 - August 2008
Skills
Insurance, Process Improvement, Training, Strategic Planning, Health Insurance, Sales, Medicare, Claim, Budgets, Research, Healthcare Management, Claim Investigation, claim interpretation, Regulatory Compliance, Data Analyst, Written Communication, Verbal Communication, Quality Auditing, Grievance and Appeals, Maximus Federal Services, Medicare Prescription...
Education
Brown Mackie College-Louisville 2014 — 2016
Fern Creek High School 1993 — 1997
Humana October 2007 - Present
Premier Health Partners January 2002 - October 2007
Skills
Employee Benefits, Process Improvement, Healthcare Information..., Benefits Administration, Hospitals, Human Resources, Software Documentation
Education
Sullivan University 2014 — 2015
Master's degree, Management
Brown Mackie College-Louisville 2009 — 2013
Bachelor of Science (BS), Health/Health Care Administration/Management
Centene Corporation January 2015 - Present
Sunshine Health December 2013 - December 2014
Humana January 2011 - November 2013
MedAssurant September 2010 - December 2010
Health Dialog June 2003 - April 2010
Skills
Nursing, Clinical Research, Coaching, Customer Service, Healthcare Information..., EMR, Healthcare Management, HIPAA, EHR, Hospitals, Informatics, Cerner, Medicare, Utilization Management, Patient Advocacy, Managed Care, Health Education, Acute Care, Health Promotion, Process Improvement, Disease Management, Patient Safety, Home Care, Healthcare, Case Management, Patient Education, BLS, Medicaid, Nursing Education
Education
Broward College 2013 — 2017
Bachelor's degr, Registered Nursing/Registered Nurse
St. Mary's Schol of Nursing 1983 — 1986
Diploma, Registered Nursing/Registered Nurse
Humana August 2013 - Present
Humana September 2010 - August 2013
Humana July 2009 - October 2010
EMPAC Managers, LLC February 2004 - February 2008
Risk Transfer Holdings, LLC & Risk Concepts Corp 2002 - 2006
Skills
Workers Compensation, Medicare, Team Building, Life Insurance, Long Term Care Insurance, Management, Employee Relations, Fixed Annuities, New Business Development, Leadership, Insurance, Underwriting, Health Insurance, Reinsurance, Sales Management, Selling, Commercial Insurance, Performance Management, Process Improvement, Marketing, Strategy, Health Savings Accounts, Brokers, Disability Insurance, Employee Benefits, Term Life Insurance, Account Management, Customer Service, Whole Life, Sales, Long-term Care, Risk Management, Property & Casualty...
Education
Bristol Community College 1986 — 1988
Insurance
BMC Durfee
Bright Star Surgical February 2014 - Present
Medical Sales College September 2013 - Present
WellCare October 2010 - Present
Humana August 2005 - October 2010
US Army National Guard January 1994 - August 2001
Skills
Microsoft Office, Microsoft Word, Microsoft Excel, PowerPoint, Photoshop, Medicare Advantage, Medicare Part D, Real Estate, Life Insurance, Health Insurance, Customer Service, Project Management, real, Surgeon Profiling, Knowledge in ALIF,..., Dynesys System, Proficient in Dynamic..., Proficient in spinal..., O.R. etiquette and..., Company Profiling, Pedicle Screws, Plates and Cages, Stand..., Sales Presentations, Sales, Building Relationships, Long-term Customer..., Selling
Education
Medical Sales College 2013 — 2013
Bryant University 1997 — 2001
Bachelor of Science (BS), Business Administration and Management, General
Kupona Foundation September 2013 - Present
Deloitte Consulting September 2012 - September 2013
Deloitte Consulting September 2009 - September 2012
CCBRT March 2012 - July 2012
Humana 2008 - 2008
Advertising.com/AOL February 2006 - April 2007
Advertising.com/AOL August 2005 - January 2006
Multi-Properties, Inc. October 2004 - August 2005
Education
Emory University - Goizueta Business School 2007 — 2009
MBA
Bucknell University 2000 — 2004
BA
Norton Healthcare March 2010 - Present
The Rawlings Group February 2002 - October 2002
Humana September 1991 - October 2001
Skills
Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Photoshop, Customer Service, Java, HTML, Research
Education
Brown Mackie College-Louisville 2009 — 2012
Bachelor of Science Business Administration (B.B.A.), Business Administration, Management and Operations
Neurocog Trials, Inc. February 2013 - Present
Humana September 2012 - November 2012
The Goddard School June 2012 - August 2012
Bucknell University September 2011 - May 2012
Macy's October 2010 - December 2010
Bucknell University September 2008 - April 2009
Skills
PowerPoint, Microsoft Excel, Microsoft Office, Microsoft Word, Data Analysis, Statistics, Music, Singing, Piano, Higher Education, Social Media, Korean, Organ, Psychological Assessment, Teaching, Research, Training, Editing, Customer Service, Qualitative Research
Education
Bucknell University 2008 — 2012
Bachelor of Science (B.S.), Neuroscience
Humana January 2008 - Present
Education
Brown Mackie College-Cincinnati 2000 — 2002
Associate's Degree, Business Management
Lloyd Memorial
Humana June 2010 - Present
Watson Wyatt June 2009 - August 2009
MetLife Auto and Home June 2008 - February 2009
Skills
Data Analysis, Actuarial Science, Prioritize Workload, Analytical Skills, Collaborative..., Drive for Success, Problem Solving, Relationship Building, Social Intelligence, Interpreting Data, SAS Programming, SQL Server Management..., SPSS, Business Analysis, Data Modeling, Microsoft Office, Quantitative Research, Analysis, Statistics, SQL, Microsoft Excel, Financial Modeling, Analytics, Access, Finance, Microsoft Word, Valuation, Databases, Insurance
Education
Bryant University 2006 — 2010
Bachelor of Science, Actuarial Mathematics
Humana December 2013 - Present
Skills
Customer Service, Microsoft Office, Microsoft Word, Human Resources, HIPAA, Sales, Hospitals
Education
Brookline College-Phoenix 2013 — 2013
Attending, Pharmacy Technician
Central High School 2005 — 2009
Carnival Cruise Lines December 2013 - Present
Juicy Music Records August 2005 - March 2014
Carnival Cruise Lines September 2013 - December 2013
Carnival Cruise Lines July 2010 - September 2013
Humana March 2009 - June 2010
Humana March 2006 - March 2009
Bloomingdale's January 2005 - February 2006
Genesco: Journeys July 2002 - January 2005
Skills
Customer Service, Training, Sales, Leadership, Management, Marketing, Customer Satisfaction, Hospitality, Event Management, Policy, Microsoft Excel, New Business Development, Public Speaking, Coaching, Sales Management, Team Building, Microsoft Office, Social Networking, Cruises, Budgets, Outlook, Customer Retention, Tourism, Social Media, Employee Benefits, Insurance, Healthcare, Inventory Management, Leadership Development, Nonprofits, Payroll, Project Management, Account Management, Underwriting, Risk Assessment, Time Management, Resume Writing, Quality Assurance, Spanish, Fundraising, Windows, Customer Relations, Medical Terminology, Purchasing Negotiation, Business Management, Travel Management, CRM, Incentive Travel, Marketing Strategy, Event Planning
Education
Florida International University 2014 — 2015
Bachelor of Business Administration (B.B.A.)
Broward Community College 2007 — 2009
Associate
Monsignor Edward Pace High School 2000 — 2004
High School Diploma
Magellan Health March 2015 - Present
The RainMaker Group May 2014 - February 2015
Moreton & Company June 2010 - May 2014
Humana June 2007 - June 2010
Magellan Health Services November 2006 - June 2007
RxAmerica November 2005 - October 2006
MedVantx December 2002 - November 2005
IPC The Hospitalist Company, Inc. April 1998 - December 2002
VistaCare January 1996 - April 1998
ValueRx September 1992 - January 1996
Skills
Strategic Planning, Management, Leadership, Team Building, Business Development, Sales, Marketing Strategy, Account Management, Marketing, Start-ups, Business Strategy, Health Insurance, Employee Benefits, Insurance, Leadership Development, Property & Casualty..., Public Speaking, Disability Insurance, Healthcare, New Business Development, Life Insurance, Benefits Administration, Underwriting, Commercial Insurance, Customer Service, Strategic Partnerships, Project Management, Risk Management, Negotiation, Health Savings Accounts, Operations Management, Self-funded, Workers Compensation, Sales Management, Mergers & Acquisitions, Business Planning, Budgets, Contract Negotiation, Organizational..., Mergers
Education
Brigham Young University 1979 — 1984
Bachelor of Arts, Communcations
Relax The Back April 2012 - Present
Humana November 2010 - April 2012
World Kitchen April 2007 - July 2011
Sur La Table April 2006 - April 2007
Blockbuster January 2004 - February 2006
Linens N Things December 2001 - December 2003
Lechters Housewares 1992 - 2001
KB Toys 1979 - 1992
Skills
Merchandising, Loss Prevention, Visual Merchandising, Retail, Profit, Income Statement, Store Management, Inventory Management, Inventory Control, Multi-unit, P&L Management, Team Building, Sales, Leadership, Customer Satisfaction, CPFR, Sales Management, Management, Employee Training, Big Box, Human Resources, Recruiting, Budgets, Performance Management, Store Operations, Customer Experience, Training, Driving Results, Strategic Planning, Marketing, Customer Service, Sales Operations, Forecasting, Team Management, Hiring, Pricing, E-commerce, Operations Management, Product Development, Program Management, Customer Retention, Retail Sales, Time Management, Coaching, Team Leadership, Selling, Market Planning, Purchasing, Multi-Unit Management, District Management
Education
Brookdale Community College 1976 — 1978
Fashion mdse, Business, Mass communicationsl
VNA Hospice of Philadelphia June 2015 - Present
Humana March 2014 - Present
Aetna September 2013 - March 2014
Richboro Rehabilitation and Nursing Center March 2002 - March 2014
At Home Rehab January 2013 - July 2013
Richboro Rehabilitation and Nursing Center April 1998 - March 2002
ATTLEBORO NURSING AND REHABILITATION CENTER March 1997 - April 1998
Skills
Palliative Care, Patient Safety, Patient Education, Nursing Management, Patient Advocacy, Wound Care, Home Care, Medical Record..., Risk Assessment, Medical Record Analysis, EMR, Analytical Skills, Case Managment, Case Stratification, Transition of Care, Geriatric Nursing, Nursing Process, Medical Record..., Infection Control, Timeline Reports, Direct Patient Care, Quality Improvement, IV, Conflict Resolution, Organization &..., Team Leadership, Customer Service, Calendar Reports, Chronologies, Elder Care, Home Infusion, Acute Care, Compassion, End of Life, Nursing Documentation, PICC lines, Legal Nurse Consulting, Clinical Research, Telemetry, Care Planning, Physician Relations, SNF, Health Education, Long-term Care, Rehabilitation, Medical Terminology, Long Term Acute Care, HIPAA, Central Lines, Managed Care
Education
Kaplan University 2010 — 2012
Legal Nurse Consulting
Bucks County Community College 1991 — 1994
Associate of Science (A.S.), Registered Nurse
Humana February 2014 - Present
Parallon Workforce Solutions 2010 - Present
Skills
Medicaid
Education
Broward College 2006 — 2008
Associate of Science (AS), Registered Nursing/Registered Nurse
University of Florida 1999 — 2003
Bachelor's degree, Health Services/Allied Health/Health Sciences, General
Humana March 2014 - Present
ALM November 2010 - January 2014
LatinoJustice PRLDEF 2008 - 2009
New York Civil Liberties Union June 2008 - August 2008
Safe Harbor Clinic, Brooklyn Law School January 2008 - June 2008
United States District Court for the Southern District of New York, Pro Se Office June 2007 - August 2007
University of Louisville August 2005 - May 2006
American Civil Liberties Union of Kentucky May 2005 - August 2005
Skills
Publishing, Editing, Digital Media, Social Media, Online Publishing, Editorial, Publications, Research, Proofreading, Content Development, Content Management
Education
Brooklyn Law School 2006 — 2010
Doctor of Law (JD), Public Interest Law
University of Louisville 2000 — 2006
Master of Arts (MA), Bachelors of Arts (BA), Pan-African Studies
Humana December 2014 - Present
Humana March 2012 - December 2014
Skills
Health Insurance, Medicare, Healthcare, Healthcare Industry, Customer Service, Microsoft Office, Claim, HMO, Insurance, Medicare Part D, Provider Relations, Medicaid, Managed Care, Team Building, Management, Process Improvement, Project Management
Education
Butler University 2002 — 2005
Bachelor of Science (BS), Biology/Biological Sciences, General
Butler University 2001 — 2005
BS Biological Sciences
Insignia Health February 2013 - Present
Humana January 2012 - February 2013
Conquest Health and Fitness 2004 - 2012
Climbing Magazine 2004 - 2006
Skills
Marketing Strategy, Fitness, Teaching, Public Speaking, Wellness, Microsoft Excel, Strategy, Strategic Planning, Sales, Customer Service, Program Management, Healthcare, Health Education, Marketing, Leadership, Team Building, Management
Education
Brown University 1996 — 1999
B.A., International Relations
Fort Lewis College 2001 — 2003
Chemisty and Biology
慶応義塾大学 1997 — 1998
Japanese
Humana March 2006 - Present
Humana September 2003 - March 2006
Education
Rivier College 1995 — 1999
MAT, Education, Spanish
Brigham Young University 1987 — 1993
BA, Spanish and International Relations
Humana April 2015 - Present
Data Exchange, Inc. January 2014 - December 2014
Skills
Social Media, Linux, Customer Service, HTML, Windows, Java, SQL, Microsoft Office, JavaScript, MySQL, PHP, Databases, CSS
Education
Broward College 2013 — 2015
Associate's Degree, Information Technology
Broward College August 2012 - Present
Humana September 2011 - February 2012
The Met School in Providence, RI August 2005 - June 2009
Skills
Student Development, PowerPoint, Higher Education, Teaching, Student Affairs, Public Speaking, Research, Adult Education, Microsoft Office, Community Outreach, Nonprofits, Distance Learning, Program Development, Event Planning, Educational Leadership, Customer Service
Education
Florida Atlantic University 2013 — 2015
BSW, Social Work
Broward College 2012 — 2013
Associate of Arts and Sciences (A.A.S.), Social Work
TLP Destinations March 2015 - Present
Humana April 2012 - Present
Humana July 2010 - April 2012
Humana September 2003 - July 2010
Skills
Health Insurance, Medicare, Medicaid, Managed Care, Insurance, HIPAA, Provider Relations, Healthcare, Claim, Healthcare Management, Process Improvement, Call Centers, Access, Customer Service, Data Analysis, Software Documentation, Leadership
Education
Hallmark University 2013 — 2015
Bachelor's Degree, Business, Management, Healthcare Administration
Bullard-Havens Technical High School 1990 — 1994
Highschool diploma and certification in graphic communications, Graphic Communications
Coventry Health Care, an Aetna Company September 2013 - Present
Molina Healthcare July 2013 - September 2013
WellCare November 2011 - July 2013
GDKN January 2011 - August 2011
Nations Health October 2010 - December 2010
Maxim Healthcare Services April 2010 - October 2010
Humana July 2005 - December 2009
Skills
Licensed Life & Health..., Over 7 years of..., 1 year of Medicare,..., 1 year of Cisco Network..., Customer Service, Employee Benefits, Microsoft Office, Sales, Training, Call Centers, HIPAA, Health Insurance, Insurance, Interviews, Medicare, Staffing Services, Management, Networking
Education
Broward College 2011 — 2013
Associate of Science (A.S.), Network and System Administration/Administrator
Broward College 2011 — 2012
Network System Administration, IT
Humana January 2006 - Present
Skills
Sales, Sales Management, Insurance, Medicare, Life Insurance, New Business Development, Marketing Strategy, Customer Service
Education
Brown University 1985 — 1989
Bachelor of Arts (B.A.), Sociology and Organizational Behavior & Management
Orono High School 1981 — 1985
Humana March 2015 - Present
Aetna January 2014 - March 2015
Aetna September 2013 - December 2013
higi July 2011 - August 2013
Merge Healthcare December 2010 - June 2011
Medical Business Associates August 2007 - December 2010
DePaul University September 2006 - August 2007
Skills
Strategic Planning, Research, Customer Relations, Fundraising, Account Management, Legal Writing, Government Liaison, Healthcare, Marketing Strategy, Negotiation, Business Strategy, Product Development, New Business Development, Contract Negotiation, Innovation, Strategy, Business Development, Management, Training, Project Management, Leadership, Consulting, Start-ups, Strategic Partnerships, Entrepreneurship, Team Building, Cross-functional Team..., Marketing, Product Management, Process Improvement, Business Planning, Management Consulting
Education
Northwestern University - Kellogg School of Management
MBA
University of Notre Dame Law School
JD
Brown University
BA, Economics
Milton Academy
Humana July 2013 - Present
American General Life and Accident March 2012 - January 2013
Minority Counseling Agency September 2011 - June 2012
Casachanpet Restaurant, Inc February 2011 - October 2011
Publix Super Market September 2006 - January 2011
Bank of America July 2009 - September 2010
Skills
Attention To Detail, Multilingual, Customer Service, Negotiation, Problem Solving, Research, Administration, Teamwork, Customer Relations, Microsoft Office, Budgeting, Excel, Event Management, Word, Team Building, PowerPoint, Purchasing, Planning, Conferences, Retail, Access, Strategic Planning, Business Strategy, Compliance, Business Planning, Proposal Writing, Marketing Communications, Insurance, Public Speaking, Windows, Financial Analysis, Blogging, Advertising, Writing, English, System Administration
Education
Broward College 2008 — 2011
Associate in Science (AS), Business Administration
Broward College/ FIU 2007 — 2009
Social Worker
Humana December 2013 - Present
Humana Pharmacy Solutions June 2012 - December 2013
Humana March 2008 - June 2012
Humana April 2007 - March 2008
Humana September 2002 - April 2006
Humana January 2002 - September 2002
Lightyear Communications April 1998 - October 2001
Skills
Health Insurance, Enterprise Risk..., Quality Management, Accreditation, Auditing, Risk Assessment, Strategy, Management, Finance, Medicare, Process Improvement, Insurance, Risk Management, GRC, Internal Audit, Managed Care, Medicaid, HIPAA, Business Analysis, Access, Data Analysis, Business Process..., Healthcare, Policy, Financial Audits
Education
Bucknell University 1993 — 1997
BSBA
Phoenix Children's Hospital September 2013 - January 2015
American Diabetes Association June 2013 - June 2013
Novo Nordisk A/S August 2009 - June 2011
Novo Nordisk A/S November 2005 - August 2009
Aurora Health Care October 2002 - November 2003
Humana October 2001 - October 2002
Skills
Managed Care, Healthcare, Pharmaceutical Industry, Health Education, Account Management, Strategy, Diabetes, Leadership, Endocrinology, Pharmaceutical Sales, Program Management, Nursing, Clinical Research
Education
University of Minnesota-Twin Cities 2008 — 2015
Coursework for Masters Public Health Certificate
Brookline College-Phoenix 2011 — 2013
Bachelor's degree, Registered Nursing/Registered Nurse
Minnesota State University, Mankato 1996 — 2000
BS, Public Health, Community Health Education, Spanish
Humana August 2014 - Present
Humana May 2011 - August 2014
Vangent May 2009 - May 2011
Lockheed Martin February 2006 - May 2009
Eckerd Corp. July 2003 - January 2005
Delphic Associates May 2002 - May 2003
My Bread Baking Company July 1995 - May 2002
Skills
Microsoft Office, Administrative..., Troubleshooting, Data Analysis, Microsoft Excel, MS Excel Pivot Tables, PMI, Project Management, Project Coordination, Project Planning, Datastream, Relational Databases, Time Management, Organization Skills, Mathematical Statistics, Project Accounting, Oracle Reports, Analytics, Analytical Skills, Asset Management, Event Planning, Microsoft Word, Microsoft Project, Project Status Reporting, Written Communication, Training & Development, Healthcare Analytics, Process Improvement, Environmental Health, Emergency Procedures, Ergonomics, Facilities Operations, Administration, Human Resources, Management, Marketing, Travel Arrangements, Training, Databases, SharePoint, Operations Management, Analysis, PowerPoint, Documentation
Education
Capella University 2010 — 2016
Bachelor of Science (BS), Project Management
University of Phoenix 2008 — 2009
N/A, Business Administration/Information Technology
Bristol Community College 2006 — 2008
N/A, Business Administration
Dartmouth High School 1991 — 1995
Humana January 2015 - Present
Omnicare June 2013 - January 2015
Skills
Pharmacy, Community Pharmacy, Pharmacy Practice, Pharmacy Technicians, Prescription, Prescription Drugs, Pharmacy Education, Pharmaceutical Industry, Pharmacists, Pharmacy Automation, Strategic Planning
Education
Brown Mackie College-Cincinnati 2005 — 2007
Associate's degree, Pharmaceutical Sciences
Brown Mackie College-Cincinnati 2005 — 2007
Associate of Science (AS), Pharmaceutical Technology
Humana September 2015 - Present
Atria Senior Living October 2014 - September 2015
Murray Guard Security January 2012 - October 2014
Circle K Convenience Stores (HK) Ltd September 2010 - April 2012
United States Air Force February 2004 - February 2008
Skills
Computer Proficiency, Microsoft Office, Customer Service, Security, Windows 7, Windows Server, Multi-task & Handle..., Making Deadlines, Dispatching, Team Building, Virtual Machines, Cashiering, Documentation, Military, Surveillance, Loss Prevention, Data Entry, Security Management, Security Operations, Teamwork, Security Clearance, Customer Satisfaction, Telephone Skills, Microsoft Word, Time Management, Inventory Control, Microsoft Excel, Outlook, PowerPoint
Education
Brown Mackie College-Louisville 2012 — 2015
Associate's degree, Computer Systems Networking and Telecommunications
Jeffersonville High School 2000 — 2003
General, General
Humana August 2013 - Present
Humana February 2011 - July 2013
Skills
Actuarial Science, Medicare Claims Analysis, Leadership, Root Cause Analysis, Trend Analysis, Collaborative Problem..., Bid Pricing, SQL Server Management..., Microsoft Excel, QlikView, PL/SQL, MS Excel Pivot Tables, Health Insurance
Education
Brigham Young University
Bachelor’s Degree, Actuarial Science
Sound Physicians August 2015 - Present
Humana February 2015 - Present
Via Christi Health January 2011 - February 2015
Wichita Clinic July 2007 - January 2010
Hunter Health Clinic September 1992 - July 2007
Mid West Homestead Asst. living April 2005 - April 2007
Via- Christi May 2003 - October 2003
Skills
Healthcare, Nursing, Healthcare Management, Ambulatory, Physician Relations, Recruiting, Cpr Certified, EHR, BLS, Customer Service, Health Education, Patient Safety, EMR, Training, Case Managment, Hospitals, Mental Health, Case Management, Physicians, HIPAA, Healthcare Information..., Acute Care, Nursing Education, Diabetes, Cerner, Patient Education, Urology, Public Health, Family Medicine, Program Development, Quality Improvement
Education
Newman University
Bachelor of Science, Nursing
Butler Community College
Associate of Science Associate, General Studies
Friends University
Master of Business Administration (MBA), Health/Health Care Administration/Management
Humana April 2015 - Present
Microsoft Corporation January 2010 - April 2015
T-Mobile 2004 - 2009
SoftBank 1999 - 2003
Comcast 1996 - 1998
DDB 1992 - 1996
Citi 1989 - 1992
Montgomery Ward 1979 - 1989
Skills
Operations Management, Outsourcing, Vendor Management, Forecasting, Financial Management, Global Delivery, Process Development, Program Management, People Management, Cross-functional Team..., Employee Engagement, Customer Loyalty, Customer Experience, Customer Service, Customer Satisfaction, Customer Retention, Thought Leadership, Strategy Development, Strategic Planning, Data Analysis, Direct Marketing, Brand Loyalty, JD Power, Advertising, Regression Analysis, Predictive Modeling, Service Delivery, Call Centers, Strategy, Management, Product Management, Leadership, Change Management, Executive Management, Account Management, SaaS, Managerial Finance, Process Simulation, Analytics, Business Transformation, Project Management, CRM, Enterprise Software, Start-ups, Cloud Computing, Strategic Partnerships, Team Leadership, Team Management, Mobile Devices, Process Improvement
Education
Brigham Young University - Idaho
Humana January 2011 - Present
Heits Building Services of Cincinnati January 2009 - October 2010
Humana Insurance Company October 2004 - January 2009
Education
Bucknell University 1977 — 1981
BA, Psychology
First Legal Services January 2015 - Present
Humana 2015 - 2015
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Sales, Customer Retention, Leadership, Team Building, Customer Service, Finance, Marketing, Training, Call Centers, Insurance
Education
Bucks County Community College 1984 — 1985
Business Administration and Management, General
Humana August 2012 - Present
Skills
Pharmacists, Board Certified...
Education
Butler University 1997 — 2001
PharmD, Pharmacy
Account Control Technology, Inc. November 2014 - April 2015
Humana August 2013 - November 2014
DRS Bonded November 2005 - July 2013
Skills
Customer Service, Time Management, Microsoft Excel
Education
Brown Mackie College-Cincinnati 2010 — 2013
Criminal Justice
Hughes Center 1997 — 2001
High School Diploma
westside regional medical center June 2001 - Present
humana March 1990 - May 2000
care plus June 1990 - August 1997
Skills
case management &..., computer - ecin and..., interqual criteria, Case Managment, Utilization Review, extensive knowledge of..., Disease Management, Case Management, Utilization Management, Patient Advocacy, Inpatient
Education
Broward Community College
Registered Nurse, utilization review
albany memorial hospital
Registered Nurse, registered nurse
Humana April 2014 - Present
Servpro of Brickell January 2012 - June 2013
Jackson Health System 2006 - March 2009
Skills
Communication, Healthcare, Healthcare Management, Hospitals, Managed Care, Process Improvement, Sales, Insurance, Inventory Management
Education
Broward College
7 For All Mankind July 2015 - Present
Humana January 2015 - May 2015
Heartland April 2013 - October 2014
Whole Foods Market January 2012 - June 2012
The Cheesecake Factory November 2007 - August 2011
Sawgrass Ford October 2006 - June 2007
Ed Morse Automotive Group June 2004 - September 2006
Skills
Medical Coding, Medical Terminology, Customer Service, Microsoft Office, Microsoft Excel, HIPAA, Telephone Skills, Healthcare Staffing, Cashiering, Time Management, Data Entry, Phone Etiquette, Software Documentation, Microsoft Word, PowerPoint, Medical Records, Invoicing, Teamwork, Public Speaking, Phone Skills, Customer Satisfaction, Outlook, Filing, Job Scheduling, Kronos Advanced..., Staff Management, Permanent Staffing, Staffing Coordination, Healthcare, Training
Education
Miami Dade College 2012 — 2012
Certificate, Medical Biller-Coder Specialist
Broward Community College 2004 — 2006
Associate of Arts and Sciences (A.A.S.), Automotive Service Management
Sheridan Technical Center 2004 — 2006
Certification, Automotive Service Excellence Program
Humana August 2013 - Present
Humana February 2011 - August 2013
Peterson Managment June 2007 - December 2010
Quantum Appraisal June 2006 - April 2007
Praire Blue March 2005 - February 2006
The Dentists Choice April 2003 - February 2005
Skills
Public Speaking, Customer Service, Organization, Process Improvement, Insurance, Data Entry, Time Management, Healthcare, Team Building, Coaching, Strategic Planning, Employee Relations, Team Leadership, New Business Development, Management Consulting, Marketing, Microsoft Office, Training, Health Insurance, Leadership, Research, Data Analysis, Human Resources, Medical Billing, Medicare, Management
Education
Southern New Hampshire University 2014 — 2016
Bachelor of Business Administration (B.B.A.), Organizational Leadership
Iowa State University 1988 — 1990
Early Childhood Education
Des Moines Area Community College 1987 — 1988
Early Childhood Education
Brigham Young University 1985 — 1987
Pre-Dental Hygiene
Cardston High School 1983 — 1985
Kingz of Smoke BBQ Co. June 2012 - Present
Kingz of Smoke BBQ Co, LLC July 2012 - July 2014
Hilbert Communications February 2013 - March 2014
Humana July 2011 - August 2012
Humana De Pere, WI July 2011 - August 2012
Humana July 2011 - August 2012
Credit Management Control February 2010 - June 2011
APAC Customer Service July 2009 - November 2009
Amerigroup CorpVA August 2008 - April 2009
Anthem BCBSVA November 2007 - July 2008
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, Sales, Sales Management, Photoshop, PowerPoint, Strategic Planning, Problem Solving, Administrative..., Employee Benefits, Training, Trade Shows, Events, Grill, Advertising, Event Planning, Event Management, Public Relations, Benefits Administration, Security, Team Building, Retail, Insurance, Coaching, Inventory Management, Hiring, Fundraising, Recruiting, Health Insurance, Interviews, Outlook, Call Centers, Data Entry, Account Management, Process Improvement, New Business Development, Social Networking, Employee Relations, Marketing, Leadership Development, Customer Retention, Team Leadership, Healthcare, Leadership, Management, Human Resources, Analysis, Software Documentation
Education
Bryant & Stratton College
HR/Business Admin
Naval School of Dental Assisting and Technology 1997 — 1997
Certification, Dental Assisting/Assistant, 3.8
BioReference Laboratories, OPKO Health, Inc. March 2014 - Present
Solstas Lab Partners May 2013 - October 2013
LabCorp 2006 - April 2013
EMI-dba Ascension, AmeriPath, DermPath Diagnostics, Aetna, Humana 2004 - 2006
AmeriPath, DermPath Diagnostics 1998 - 2004
Aetna 1994 - 1998
Humana 1990 - 1994
North Shore Hospital 1986 - 1990
Skills
Sales&Marketing, Managed Care, Training, Healthcare, Healthcare Information..., Provider Relations, Hospitals, Business Development, HIPAA, Team Building, Strategic Planning, Healthcare Management, Medicare, Healthcare Industry, EMR, Healthcare Consulting, Physician Relations, EHR, Medical Devices, Cardiology, Oncology, Neurology, Medicine, Internal Medicine, Urology, Physicians, Network Development
Education
ST THOMAS UNIVERSITY, UNIVERSITY OF MIAMI 1992 — 1996
CERTIFICATION HEALTH SERVICES MANAGEMENT, MBA - HEALTH SERVICES CURRICULUM
University of Miami 1985 — 1989
Bachelor's degree, General Sciences
Broward College
Medical Assistant, Medical/Health Management and Clinical Assistant/Specialist
Anthem 2015 - Present
Humana September 2014 - February 2015
Skills
Medical Billing & Coding, Communication, Office Administration, Data Entry, Medical Transcription, Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, Positive Employee..., Continuous Improvement, Policy Management, Case Management, Program Coordination, Health Insurance, Accident Insurance, Medicare/Medicaid..., Inventory Management, Document Review, Affordable Care Act, Receptionist Duties, Process Improvement, Priority Management, Prior Authorization
Education
Bryant & Stratton College 2013 — 2014
Certification in Medical Billing & Coding, Medical Billing & Coding
Brunswick Community Coll 1997 — 2000
Associate's Degree, Office Systems Technology
A3C Festival September 2013 - October 2014
Fulton County Schools June 2012 - August 2014
Teach For America June 2012 - May 2014
Young Bull Productions September 2013 - September 2013
95.5 WBRU December 2010 - January 2012
MTV Networks / Logo June 2011 - August 2011
Humana June 2010 - August 2010
Skills
Social Media, Social Media Marketing, Microsoft Office, Google Docs, Hootsuite, Selector, AudioVault, Serato Scratch Live, Music Programming, Radio Broadcasting, Marketing Communications, Radio Promotions, Video Editing, Final Cut Pro, iMovie, Tumblr, Twitter, Instagram, Facebook, Photography, Photoshop, Lightroom, GIMP, Radio, Pro Tools, Mac OS, Windows, Blogging, Event Planning, Writing, Poetry, Performance Poetry, WordPress, Weebly, HTML, Editing, Image Editing, Negotiation, Creativity, Contract Law, Video, Coaching, Leadership, Teaching, Project Planning, Event Management
Education
Brown University 2008 — 2012
Bachelor of Arts (B.A.), Economics
Veritiv December 2012 - Present
Triplefin April 2011 - February 2012
Humana March 2008 - April 2011
Powernet Global July 2001 - January 2008
Skills
Microsoft Office, Customer Service, Leadership, Microsoft Excel, Training, Management, Microsoft Word, Recruiting, PowerPoint, Team Building, Strategic Planning, Account Management, Public Speaking, Process Improvement, Business Development, Sales Management, New Business Development, Customer Satisfaction, Research, Marketing Strategy, Human Resources, Time Management, Coaching, Problem Solving, Presentation Skills, ISO 9000
Education
DeVry University-Ohio 2013 — 2014
Bachelor’s Degree, Human Resources Management/Personnel Administration, General
Brown Mackie College-Cincinnati 2002 — 2004
Associate’s Degree, Audio/Video Production
Humana 2011 - 2012
Cincinnati Children's Hospital Medical Center December 2007 - August 2011
Skills
Customer Service, Call Centers, Telecommunications, Management, Microsoft Office, Windows, Computers, HIPAA, Customer Support, Team Leadership, Employee Training, Organization, Stand-up Comedy, Accounting, Health Insurance
Education
Brown Mackie College-Cincinnati 2007 — 2009
Associate of Science (AS), Business Administration and Management, General
Applied Nano Concepts 1993 - Present
Humana January 1988 - June 1992
Skills
Budgets, Income Statement, Contract Management, Restaurants, Multi-unit, Facilities Management, Construction, Food Safety, Customer Satisfaction, Customer Experience, Customer Retention, Sales Operations, Direct Sales, Sales Management, Customer Service, Sales, P&L, Account Management, Process Scheduler, Management
Education
Broward Community College
Mechanical Engineering
Humana July 2012 - Present
Great American Supplemental Benefits Group June 2009 - June 2012
Shenandoah Life Insurance Company April 2008 - June 2009
Skills
Health Insurance, Insurance, Access, Microsoft Excel, VBA, Microsoft Word, Critical Thinking, SQL, Analytics, Finance, Projection Design, Reinsurance
Education
Virginia Polytechnic Institute and State University 2006 — 2008
Bachelor of Science (B.S.), Statistics
Brigham Young University 2002 — 2005
Imagine Learning February 2012 - Present
Humana January 2006 - February 2012
Humana September 2003 - January 2006
Skills
Sales Management, Training, Public Speaking, Staff Development, Instructional Technology, Lead Generation, Strategic Planning, Account Management, Educational Technology, Instructor-led Training, Marketing, Project Management, Management, E-Learning, Salesforce.com, Sales, Blended Learning
Education
Rivier College, NH 1995 — 1998
Master of Arts (M.A.), Education
Brigham Young University 1987 — 1993
Bachelor of Arts (B.A.), Spanish
IBM October 2011 - Present
Harvard School of Public Health October 2009 - May 2011
Humana June 2010 - August 2010
Centers for Disease Control and Prevention January 2010 - January 2010
Man Investments June 2008 - October 2008
Vidicom 2007 - 2007
Skills
Global Health, Epidemiology, Stata, Public Health, Biostatistics, Program Evaluation, Health Policy, Qualitative Research, Policy Analysis, Data Analysis, International Relations, Organizational..., Research, Management Consulting, Public Policy
Education
Harvard T.H. Chan School of Public Health 2009 — 2011
MSPH, Society, Human Development, and Health
Brown University 2004 — 2008
BA, International Relations Global Environment/Global Health
NLM Health Care Management and Legal Nurse Consulting 2007 - Present
NLM Health Care Management and Legal Nurse Consulting 2006 - Present
March of Dimes 1997 - Present
March of Dimes, Broward County Division 1997 - Present
Chamberlain College of Nursing January 2012 - May 2014
South University January 2011 - January 2012
Assessment Technology Institue 2006 - January 2012
Florida International University August 2007 - September 2009
Humana Health Care January 1995 - January 2004
Humana 1996 - 2004
Skills
Development & delivery..., Nursing Education, Women's Health, Case Managment, Health Advocacy, Legal Nurse Consulting, Guest Lecturing, Published Author, Nursing, Program Development, Healthcare, Disease Management, Clinical Research, Community Outreach, Fundraising, Training, Health Education, Wellness, Health Policy, Community Development, Grants, Patient Safety, Healthcare Management, Patient Advocacy, Health Promotion, BLS, Coaching, Team Building, Grant Writing, Patient Education, Inpatient, Prevention, Performance Improvement, Public Speaking, Program Evaluation, HIPAA, Pediatrics, Nonprofits, Medicine, Case Management, Hospitals, Leadership, Healthcare Consulting, Management, Medicare, Managed Care, Physicians
Education
Florida Atlantic University 2003 — 2005
MSN, Nursing Education
Florida Atlantic University 2000 — 2002
BSN, Nursing
Broward College 1976 — 1978
AS, Nursing
LNC Educational Center
ASLNC Certification, Legal Nurse Consultant
National Case Management Society
Certified Case Manager ( CCM), Registered Nursing/Registered Nurse
Nurses Credentialing Center (NCC)
National Certification Ambulatory Women's Heath Care, Registered Nursing/Registered Nurse
Humana October 2009 - Present
Skills
Customer Service, Marketing Strategy, Employee Benefits, Health Insurance, Insurance, Leadership, Strategic Planning, Medicare, Life Insurance, Term Life Insurance, Sales, Disability Insurance, Team Building, Long-term Care, Social Networking, Management
Education
Broward Community College
General Studies
Flushing High School
HD Supply June 2014 - Present
GE Energy February 2011 - June 2014
Humana July 2005 - February 2011
Humana February 2004 - July 2005
GE January 2002 - February 2004
GE January 2000 - January 2002
GE March 1998 - January 2000
GE April 1996 - March 1998
GE July 1993 - April 1996
Skills
Energy, Six Sigma, Process Improvement, Call Center, Supply Chain Management, Procurement, Pricing, Appliances, Healthcare, Nexis
Education
Bucknell University 1986 — 1990
Bachelor of Science (B.S.), Mechanical Engineering
athenahealth July 2014 - Present
Humana July 2013 - July 2014
Massachusetts General Hospital October 2012 - May 2013
Harvard School of Public Health September 2011 - May 2013
Massachusetts General Hospital June 2012 - August 2012
MDRC July 2008 - July 2011
Institute for Health Policy September 2007 - July 2008
Skills
Big Data, Outcomes Research, Data Analysis, Research, Program Evaluation, Public Health, Quantitative Research, Health Policy, Data analytics, Healthcare, Policy Analysis, SAS, Qualitative Research
Education
Harvard University School of Public Health 2011 — 2013
Science Masters, Health Policy and Management
Brown University 2004 — 2007
Arts Bachelors with Honors, Public Policy and American Institutions
Integrity Insurance Services September 2012 - Present
Veracity Insurance Solutions, LLC March 2013 - September 2013
Humana June 2011 - September 2012
Comcast December 2008 - November 2010
F.S. Companies January 2007 - September 2008
F.S. Companies September 2005 - January 2007
Professional Marketing International August 2004 - September 2005
Skills
Sales Management, Business Development, Sales Operations, Account Management, Sales, Direct Sales, Team Building, Marketing Strategy, Leadership, Negotiation, Entrepreneurship, Strategic Planning, Real Estate, Investment Properties, Property & Casualty..., Marketing, Building Relationships, Finance, Commercial Insurance, Insurance
Education
Brigham Young University 2000 — 2004
Bachelor of Science
Humana January 2015 - Present
Humana July 2011 - Present
Humana January 2006 - July 2011
Humana October 2000 - December 2005
US Airways February 1980 - September 2000
USAirways February 1992 - December 1997
Skills
Human Capital, Leadership, Talent Management, Human Resources, Training, Staff Development, Healthcare, Insurance, Organizational..., Strategic Planning, Organizational Design, Communication Training, Mergers, Leadership Development, Organizational..., Performance Management, Strategy, Culture Change, Team Building, Succession Planning, Onboarding, Executive Management, Employee Engagement, Coaching, Workshop Facilitation, Applicant Tracking..., Workforce Planning, Recruiting, Employee Relations, Process Improvement, Executive Coaching, Program Management, Talent Acquisition, Mergers & Acquisitions, College Recruiting, Benefits Administration, Change Management, Personnel Management
Education
Sullivan University 2002 — 2003
MBA
Bucknell University 1969 — 1973
Mathematics and Education
NTT DATA Corporation May 2014 - Present
NTT Data Corporation August 2013 - April 2014
Yum! Brands September 1998 - August 2013
Merrill Lynch September 1997 - December 1997
Humana May 1997 - August 1997
Skills
Financial Reporting, Financial Accounting, SOX, Financial Analysis, Accounting, Account Reconciliation, Accounts Receivable, PeopleSoft, Hyperion Enterprise, Hyperion HFM, Corporate Finance, Analysis, Access, Accounts Payable, Budgets, Finance, Financial Forecasting, General Ledger, Forecasting, Financial Modeling, Income Statement, Internal Controls, Microsoft Excel, Microsoft Word, Outlook, PowerPoint, Process Improvement, Sarbanes-Oxley Act, Strategic Financial..., Strategic Planning, Variance Analysis
Education
Webster University (AT) 2009 — 2011
MBA, Graduate Studies
Butler University 1994 — 1998
BS, Finance
Butler University - College of Business Administration 1994 — 1998
Bachelor of Science, Finance
Saint Xavier High School 1990 — 1994
Diploma
Charter Communications September 2014 - Present
Aspect Software July 2010 - September 2014
Charter Communications July 2005 - August 2010
Humana November 2003 - July 2005
Humana April 2000 - November 2003
Skills
Call Center, Forecasting, Workforce Management, Management, Training, Call Centers, Avaya, Outsourcing, Analysis, Six Sigma, Performance Management, Troubleshooting, Process Scheduler, Contact Centers, Human Resources, ACD, Vendor Management, Customer Experience, Call Center Development, Customer Satisfaction, Capacity Planning, IVR, Process Improvement, CRM, Workforce Planning, Avaya Technologies
Education
Broome Community College 1985 — 1989
Stocking Insurance January 2013 - Present
Stocking Insurance January 2013 - Present
Consolidated Marketing Group August 2011 - January 2013
Humana 2009 - 2010
Skills
Life Insurance, Health Insurance, Fixed Annuities, Disability Insurance, Long Term Care Insurance, Long-term Care, Medicare, Homeowners, Term Life Insurance, Universal Life, Strategic Financial..., Health Savings Accounts, Medicare Part D, Vision Insurance, Accident, Licensed Life & Health..., Accident Insurance, Critical Illness, Insurance Brokerage, Brokers, Whole Life, Medicare Advantage, Pet Insurance, Final Expense Planning, Dental Insurance, Obamacare, Healthcare Reform, Insurance, Sales, Customer Service, Employee Benefits, Property & Casualty..., Sales Management, Marketing
Education
Pellissippi State Technical College 2010 — 2012
Paralegal
Broome Community College 1998 — 2003
Associate's degree, Business Administration and Management major, Engineering Science minor
Tompkins Cortland Community College
Aviation Science/ Piloting
PharMerica May 2015 - Present
Kentucky Health Cooperative January 2013 - May 2015
Navitus Health Solutions, LLC August 2005 - December 2012
Humana June 2002 - August 2005
Bristol West Insurance Group June 1997 - August 2001
Progressive Insurance 1993 - 1997
Skills
Pharmacy Benefit..., Managed Care, Medicare Part D, Medicaid, Health Insurance, Insurance, Medicare, Healthcare, Claim, HMO, Health Policy, Pharmacy, Process Improvement, Auditing, HIPAA, Leadership, Subrogation, Healthcare Management, Management, Litigation
Education
University of Maine School of Law 1990 — 1993
JD, Law
Bucknell University 1986 — 1990
BA, Economics
Thornton Academy 1982 — 1986
HS Diploma, College Prep
Humana June 2011 - Present
Adventist Health System February 2011 - August 2011
Peak Systems July 2009 - April 2011
LightPort, Inc. March 2010 - February 2011
Apex Systems (Moffitt Cancer Center) January 2010 - March 2010
Tech Data June 2009 - July 2009
JPMorgan Chase February 2008 - November 2008
Verizon Data Services June 2007 - January 2008
Premier Mortgage Funding October 2005 - June 2007
Cimarron Mortgage July 2003 - September 2005
Skills
Problem Solving, Active Directory, Sales Support, Pricing, Product Management, Technical Services, Customer Service, Project Management, Remote Desktop, Windows 7, Bomgar, Avaya IP Telephony, Adobe Acrobat, Symantec Endpoint..., Lexmark Printers, CompTIA Network+..., MCDST, Sales Operations, Cross-functional Team..., Strategy, Software Documentation, Troubleshooting, Integration, Avaya, Windows Services, Team Leadership, Product Marketing, Technical Support, Networking, Analysis, Call Centers, Project Planning, Testing, Servers, Data Center, Outsourcing, Training, Vendor Management, Management, Leadership, TCP/IP, Network Administration, Switches, Cisco Technologies, Process Improvement, Visio, Customer Satisfaction, Windows, Pre-sales, Sales
Education
Monmouth University
BS, Business Administration
Brookdale Community College
Associate of Science (A.S.), Business Administration, Management and Operations
Humana October 2013 - Present
Humana February 2013 - October 2013
Humana October 2011 - February 2013
Ethicon Endo-Surgery, Inc., a Johnson & Johnson Company January 2011 - January 2012
Johnson and Johnson Consumer Companies June 2009 - January 2011
McNeil Nutritionals October 2008 - June 2009
The Janssen Pharmaceutical Companies of Johnson & Johnson March 2008 - October 2008
Johnson & Johnson May 2007 - March 2008
Merrill Lynch August 2006 - December 2006
Merrill Lynch May 2004 - August 2006
Skills
Strategic Consulting, Operational & Execution..., Business Planning &..., Financial Modeling &..., Corporate Finance &..., Revenue & Profit Growth, Complex Project..., Organizational Design, Change Management, Communications, Collaboration &..., Performance / Talent...
Education
Butler University 2003 — 2007
BS, Finance, 3.9 GPA (on 4.0 scale)
University of Wollongong 2006 — 2006
Study Abroad Program
Humana August 2013 - Present
MetLife August 2010 - August 2013
MetLife 1994 - 1997
DENTICARE/FOUNDATION HEALTH 1992 - 1994
Mercer 1990 - 1992
Skills
Project Management, Leadership, Employee Benefits, Negotiations, Network Relations, Contracting
Education
Brigham Young University 1987 — 1990
Master of Public Administration (M.P.A.), Human Resources
Brigham Young University 1983 — 1987
Bachelor of Arts (B..A.), English
Humana February 2011 - Present
Humana September 2009 - February 2011
Arrigo-Dodge, Chrysler, Jeep May 2007 - August 2009
Northwood University September 2006 - May 2009
The Keyes Company June 2004 - August 2006
Skills
Leadership, Customer Service, Marketing, Event Planning, Time Management, Microsoft Excel, PowerPoint, Microsoft Office, Management, Team Building, Microsoft Word, Public Speaking, Outlook, Event Management, Strategic Planning, Budgets, Sales, Leadership Development, Social Media, Access, Insurance, Account Management, Customer Satisfaction
Education
Nova Southeastern University 2010 — 2014
Master of Business Administration (M.B.A.), Global Management
Northwood University 2006 — 2009
Bachelor of Business Administration (B.B.A.), Business Administration, Management and Operations
Broward Community College 2004 — 2006
Associate of Arts (AA), General Studies
Humana February 2012 - Present
Ology Utah April 2011 - December 2011
Skills
Excel, PL/SQL, Access, Word, Projecting, Reporting & Analysis, Visual Basic, Actuarial Science, SAS, Microsoft Excel, Microsoft Word, Research, Statistics, Health Insurance, Insurance
Education
Brigham Young University 2007 — 2011
Bachelor of Science (B.S.), Actuarial Science
Brigham Young University 2007 — 2011
Bachelor's degree, Actuarial Science
Humana July 2015 - Present
Humana April 2013 - July 2015
Norton Healthcare December 2012 - March 2013
Propex Operating Company November 2011 - October 2012
RAM Engineering & Construction, Inc January 2008 - November 2011
IBM Global Services SSO November 2000 - March 2008
Galls Inc January 1996 - January 2000
Skills
Time Management, Organizational..., Team Building, Project Delivery, Organization, Sales Management, Project Planning, Management, Strategic Planning, Project Management, Sales, Budgets, Training, Customer Service, Leadership, Cross-functional Team..., Sales Operations, Operations Management, Process Improvement, Team Leadership, Program Management, Forecasting, Account Management, Strategy, Contract Negotiation, Marketing, CRM, Business Planning, New Business Development, Analysis
Education
University of Kentucky 1998 — 2002
Bachelor of Arts, Political Science
Broward Community College 1993 — 1995
Associate of Arts (A.A.), Criminal Justice/Law Enforcement Administration, 3.0
Humana July 2007 - Present
Skills
Change Management, Business Analysis, Access, Analysis, Cross-functional Team..., Data Analysis, Health Insurance, Health Promotion, Healthcare, Healthcare Information..., Healthcare Management, Insurance, Leadership, Managed Care, Management, Medicare, Process Improvement, Program Management, Project Management, Public Health, Strategic Planning, Visio, Team Building, SharePoint
Education
University of Louisville 2005 — 2007
MPH, Public Health
Brigham Young University 1998 — 2005
BS, Public Health - Predental
Humana October 2008 - Present
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, English, Windows, Research, Outlook, Photoshop, Teaching, HTML, Healthcare, Access, Data Entry
Education
Ricks College 1984 — 1985
Orem High School 1980 — 1984
Humana October 2011 - Present
Allstate January 2010 - January 2012
EXCEPTIONAL INSURANCE AGENCY,INC February 2006 - May 2009
Skills
Life Insurance, Medicare, Property & Casualty..., Insurance, Health Insurance, Term Life Insurance, Homeowners, Fixed Annuities, Sales, Account Management
Education
Broward College
MedAssist, a Firstsource company June 2014 - Present
The Paradies Shops July 2008 - Present
Humana December 2012 - August 2013
Humana September 2011 - February 2012
Family Christian Stores May 2003 - December 2009
Skills
Visual Merchandising, Loss Prevention, Customer Service, Microsoft Office, Filing, Answering Phones, Windows Server, Sales, Cashiering, Data Entry, Retail Sales, Time Management, Store Management, Inventory Control, Teamwork, Profit, POS, Cash Register, Management, Telephone Skills, Training
Education
Brown Mackie College-Louisville 2011 — 2013
Associate's degree, Computer Networking & Applications
Oakland Community College 2005 — 2006
None, Computer Science
Humana August 2011 - Present
Aegon Institutional Markets Division March 2000 - June 2010
RMD Corporation 1997 - 2000
Education
Bryan College
BS, Accounting
University of Louisville
MBA
Humana June 2015 - Present
Humana September 2013 - Present
Humana December 2008 - May 2015
TransMark Associates September 2005 - May 2008
Project Atrium October 2003 - September 2005
Skills
Leading Meetings, Meeting Planning, Public Speaking, Public Meeting..., Research, Employee Training, Employee Engagement, Employee Relations, Personnel Supervision, Team Management, Project Management, Project Planning, Project Coordination, Social Services, Administration, Health Insurance, Process Improvement
Education
Bryant College 1996 — 2000
BSBA, Business Management
Humana January 2014 - Present
Humana August 2010 - Present
Humana August 2010 - August 2011
Buetow, LeMastus, & Dick PLLC December 2008 - June 2010
Skills
Process Improvement, Team Building, Customer Service, Microsoft Office, IT Strategy, VBA, Spanish, Access, Strategic Planning, Provider Relations, Medicare Part D, Entrepreneurship, Health Insurance, SQL, Medicare
Education
Indiana University-Southeast 2011 — 2014
Master of Business Administration (M.B.A.), Business Administration and Management, General
Indiana University-Southeast 2011 — 2014
Master of Science in Strategic Finance, Accounting and Finance
University of Louisville 2008 — 2009
Certificate in Accounting, Accounting
Brigham Young University - Idaho 2003 — 2007
Bachelor of Science (BS) in Business Management - Finance, Finance, General
Humana April 2015 - Present
Citrix April 2012 - February 2015
Citrix Systems April 2007 - May 2012
Skills
Customer Service, Enterprise Software, VDI, Citrix, SaaS, Account Management, Solution Selling, Sales, Virtualization, Cloud Computing, Channel Partners, VMware, Direct Sales, Salesforce.com, Data Center, Storage
Education
Broward College 2013 — 2016
Management Information Systems, General
Broward College
Management Information Systems, General
Humana November 2010 - Present
Genworth Financial March 2007 - November 2010
Magnetic Ticket and Label May 1998 - June 2006
TICKET AND LABEL May 1998 - May 2006
Docusystems May 1998 - July 2000
Skills
Analysis, Finance, Data Analysis, Risk Management, Access, Actuarial Science, Process Improvement, Financial Reporting, Accounting, Insurance, Reinsurance, Leadership, Financial Analysis, Life Insurance, SAS, Financial Modeling, Microsoft Excel, VBA, Management, Financial Risk
Education
Tennessee Technological University - College of Business Administration 2005 — 2008
MBA
TENNESSEE TECH UNIVERSITY
Master, Business Administration
Rutgers University-New Brunswick 1991 — 1998
PhD, Physics
RUTGERS UNIVERSITY
Ph.D, Physics
Brown University
Bachelor of Arts (BA) Math and Physics
Humana November 2013 - Present
Humana July 2012 - October 2013
Brigham Young University - Idaho December 2005 - August 2011
Skills
Public Speaking, Spanish, Microsoft Office, Customer Service, PowerPoint, Microsoft Word, Data Analysis, Outlook, Microsoft Excel, Event Planning, Research, Leadership, Social Media, Editing, Facebook, Teaching, Community Outreach, Higher Education, Critical Thinking, Tutoring, Data Entry, Time Management, Training, Spanish-speaking, Teamwork, Social Networking, SharePoint, Health Insurance, Administrative...
Education
Brigham Young University - Idaho 2005 — 2011
University Studies, Sociology, Spanish, History
Humana July 2009 - Present
Wellpoint Anthem June 2007 - July 2009
Walgreens Specialty Pharmacy December 2000 - July 2007
Skills
Customer Service, Disease Management, Healthcare, Coaching, Clinical Research, Clinical Pharmacy, Leadership, Medication Therapy..., Patient Counseling, Pharmacy Benefit..., Process Improvement, Public Speaking, Staff Development, Teaching, Training, Healthcare Management, Healthcare Information..., Leadership Development, Managed Care, Medicare Part D, Medicaid, Medicare, Microsoft Word, Outlook, Strategic Planning, Pharmacy, Pharmacists, Pharmacy Automation
Education
Butler University
TOYS "R" US November 1994 - August 2010
Humana October 1997 - May 2007
Education
FAU 2011 — 2012
Certification, Human Resource Management
Broward Community College 1995 — 1996
Business Administration
Humana Owner/EntertainerPSS EntertainmentDecember 2009 - Present
Delray Medical Center October 2006 - September 2009
Education
Broward College
ASN, Nursing
Humana August 2013 - Present
wal mart April 2009 - June 2013
jc penney November 2007 - June 2008
Skills
Cashiering, Retail, Merchandising, Retail Sales, Visual Merchandising, Customer Service, Cash Register, Inventory Control, Store Operations, Time Management, Customer Satisfaction, Data Entry
Education
Brookline College-Phoenix 2010 — 2011
technical diploma, pharmacy tecnician
ombudsman high school 2005 — 2009
diploma, Regular/General High School/Secondary Diploma Program
Humana October 2008 - February 2010
BYU Idaho February 2006 - August 2006
Education
Indiana University-Southeast 2010 — 2012
BYU-Idaho 2004 — 2006
bachelor, communication
Humana July 2014 - Present
Skills
Healthcare, Healthcare Management, Hospitals, Healthcare Information..., Nursing, EMR, Medicare, HIPAA, Clinical Research, Managed Care, BLS, EHR, Medical Terminology, Critical Care, Pediatrics, Medicaid, Home Care, Revenue Cycle
Education
Bryant and Stratton College-Henrietta 2004 — 2006
Associate's degree, Business/Managerial Economics, 4.0
Bryant and Stratton College-Henrietta
Associate's degree, Business Management, Marketing and Sales
Self-employed October 2010 - Present
Humana September 2006 - October 2010
Great West Life & Annuity Insurance Company November 2003 - September 2005
Skills
Training, Marketing
Education
Pittsburg State University 1971 — 1973
Bachelor of Science (B.S.), Industrial Technology
Butler County Community College 1969 — 1971
Associate Degree, General Studies
HMS Host 2010 - Present
S.N.I.P Clinic October 2011 - December 2011
Humana January 2008 - October 2008
Skills
Medisoft, Excel, Customer Service
Education
Brown Mackie College-Louisville 2009 — 2011
Associate in Applied Science, Health Caee Admin.
Humana June 2010 - Present
Healthways August 2008 - March 2010
DCI, Inc Nashville, TN September 2005 - July 2008
Skills
Dialysis
Education
University of South Alabama 1994 — 1995
Bachelors of Science, Nursing
Brookdale Community College 1972 — 1976
AAS, Nursing
Miami Dade College 2011 - Present
Empire Healthcare Consulting July 2010 - Present
Pearson Education 2010 - Present
AHIMA October 2012 - October 2012
Humana February 2011 - October 2012
Skills
Microsoft Office, 3M Encoder, Medisoft, e-Clinical, MD 2000, CCS, CCSP, Allscripts, ICD-9, ICD-10, Training, Content Development, Adult Education, Education Program..., Consulting, Health Information..., Encoders, Medical Coding, Medical Terminology, HIPAA, EMR, Published Author, EHR, Healthcare Consulting, E-Learning, Healthcare Information..., Documentations, Curriculum Design, Resume Writing, Hospitals, Interviews, Medical Billing, Medicare, Healthcare, CPT, Invoicing, Software Documentation, Data Entry, Revenue Cycle, Physicians, Medical Records, Medicaid, Healthcare Industry, Epic Systems, Practice Management, Informatics, Clinical Research, Managed Care, Meditech, Healthcare Management
Education
Broward Community College 2012 — 2012
HITECH Certificate, Electronic Health Records Trainer
Nova Southeastern University 2008 — 2010
Master's Health Law, Compliance, 3.08
Nova Southeastern University 2006 — 2007
Master's Health Science, Sports Medicine, 3.75
Florida International University 2004 — 2005
Certificate in Medical Coding, HIM/Medical Coding
Florida International University 1997 — 2002
Bachelor of Science, Exercise Physiology
AIDS Healthcare Foundation November 2014 - Present
Humana October 2013 - October 2014
Blue Cross Blue Shield of Florida February 2011 - October 2013
Skills
Healthcare, Customer Service, Hospitals, Healthcare Management, Nursing, Team Building, Wellness
Education
Broward College
Associate degree in science, Registered Nursing/Registered Nurse
Humana July 2012 - Present
Christian Care Communities June 2012 - July 2012
Republic Bank November 2011 - March 2012
Skills
Customer Service, Clerical Skills, Managerial
Education
Brown Mackie College-Louisville 2010 — 2014
Associate of Science (A.S.), Medical/Clinical Assistant
Jackson Community College 2001 — 2002
none
WellCare August 2010 - Present
AffordableOne Insurance January 2004 - Present
Humana August 2005 - August 2010
Education
Bryant University 1997 — 2001
Bachelor of Science (BS), Business Administration and Management, General
Community College of Rhode Island 1994 — 1996
Associate's degree, Business Administration and Management, General
Humana August 2011 - Present
Skills
Health Insurance, Insurance, Life Insurance, Medicare, General Insurance
Education
University of Central Florida 2008 — 2010
Bachelor's degree, Health Services Administration
Broward College
Broward Health Coral Springs April 2014 - Present
Medical Center Associates Inc. November 2012 - January 2014
Humana June 2009 - November 2012
Health Information support services April 2007 - December 2010
Northwest Medical Center April 2004 - June 2009
Education
Broward Community College 2002 — 2005
Associate's degree, Health Information/Medical Records Technology/Technician
Miami Dade College 1997 — 2000
Associate of Science (A.S.), Micro Computer Applications
Connolly Healthcare October 2014 - Present
Red Door Property Management December 2007 - Present
Humana September 2013 - December 2013
Louisvile Courier Journal December 2009 - December 2012
Skills
Computer Proficiency, QuickBooks, Microsoft Office, Microsoft Excel, Project Management, Team Leadership, Renewable Energy, Customer Service, Management, Nonprofits, Marketing, Program Management, Event Planning, Coaching, Strategic Planning, Training, Team Building, Sales, Social Networking, Leadership, PowerPoint, Public Speaking
Education
A-Pass Weikel 2012 — 2013
Real Estate Certificate, Real Estate
Brown Mackie College-Louisville 2010 — 2011
Business Administration and Management, General
Moore Traditional High School 2004 — 2008
Humana June 2012 - Present
Express Scripts 2011 - 2012
Walgreens 2009 - 2011
Education
Brown Mackie College-Cincinnati 2007 — 2009
Associate of Science (A.S.), Pharmacology
Hughes Center 1995 — 1999
Aerotek February 2015 - May 2015
APAC Customer Services October 2014 - February 2015
Humana 2014 - 2014
Express Scripts September 2013 - October 2013
CVS Caremark Corporation July 2012 - August 2013
Walgreens September 2011 - July 2012
Skills
Customer Service, Computers
Education
Brigham Young University 1994 — 2003
Bachelor of Science (BS), Human Biology