Progressive Insurance
Industry: Car insurance company
DescriptionThe Progressive Corporation is one of the largest providers of car insurance in the United States. The company also insures motorcycles, boats, RVs and commercial vehicles, and provides home insurance through select companies. Progressive has expanded internationally as well, offering car insurance in Australia. Headquarters: Mayfield, Ohio, United States CEO: Tricia Griffith Number of employees: 30,000 Founders: Joseph Lewis, Jack Green
Progressive Insurance List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Progressive Insurance. You can filter them based on skills, years of employment, job, education, department, and prior employment.
Progressive Insurance Salaries. You can even request information on how much does Progressive Insurance pay if you want to. Learn about salaries, pros and cons of working for Progressive Insurance directly from the past employees.
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11,735 Progressive Insurance employees in database. Find out everything there's to know about Progressive Insurance employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
Progressive Insurance Employees
Progressive Insurance July 2013 - Present
Wells Fargo July 2010 - May 2013
JPMorgan Chase January 2009 - May 2010
JPMorgan Chase September 2006 - January 2009
Skills
Banking, Loans, Portfolio Management, Sales, Management, Cross Selling, Insurance
Education
California State Polytechnic University-Pomona
Bachelor of Business Administration (BBA), Finance, Real Estate, and Law
Progressive Insurance January 2013 - Present
Skills
Underwriting, General Insurance, Liability, Customer Service, Motorcycle, Insurance, Claim, Casualty, Property & Casualty..., Analysis
Education
Bryant & Stratton College - Milwaukee 1974 — 1975
Associate of Arts (AA), Accounting
University of Phoenix
Accounting
Valley Sheet Music at Patrick's Music, etc. September 2008 - July 2012
Miller Sheet Music Sales December 2007 - July 2008
Progressive Insurance March 2004 - November 2007
Sequoia Institute March 2000 - November 2003
Skills
Case Management, Computer-literate..., Scheduling, Customer Support, Negotiation, Coordinate Events, Personal Responsibility, Meeting Planning, Spreadsheets, Employee Training, Take Orders, Employee Management, Employee Recognition, Microsoft Office, Mac OS, Self-management, Social Media, Diversity Champion, Cultural Diversity, Philanthropy, Public Speaking
Education
California State University, Fresno 2012 — 2014
Bachelor of Arts (B.A.), Psychology
MicroVentures September 2013 - Present
Ecosystem Ventures 2009 - Present
Pure Swiss August 2011 - August 2013
Grin January 2010 - January 2011
Progressive Insurance March 2007 - August 2010
Relevent Music 2006 - 2008
United Parcel Service October 2004 - January 2007
Skills
Social Media Marketing, Investments, Market Research, Entrepreneurship, Marketing Strategy, Product Marketing, Competitive Analysis, Strategic Planning, Business Strategy, Business Analysis, Customer Relations, New Business Development, Negotiation, Online Marketing, Cross-functional Team..., Business Planning, Spanish, Program Management, Product Management, Team Leadership, Customer Service, Start-ups, Market Analysis, Published Author, Team Building, Management, Marketing, Venture Capital
Education
Santa Clara University - Leavey School of Business
MBA, Management and Marketing
California State University-East Bay
BA, Communications
Sacred Heart Cathedral Prep
High school diploma
Sierra Commercial Real Estate, Inc. September 2005 - December 2008
Pulte Homes August 2004 - September 2005
Deluxe Corporation / Direct Checks Unlimited November 2000 - August 2004
Progressive Insurance 1995 - 2000
Skills
Government Contracting, DoD, Contract Management, Proposal Writing, Government, Policy, Program Management, Project Management, Security Clearance, Team Leadership, Leadership, Military, Public Relations, Training, Process Improvement, Press Releases, Management, Defense, Marketing, Editing, Project Planning, Air Force, Analysis, Interviews, Government Procurement
Education
California State University-Fullerton 1981 — 1986
BA, Communications - Radio/TV/Film
Fullerton College 1979 — 1981
Progressive Insurance June 2013 - Present
Wells Fargo February 2008 - Present
Education
Cal State Fullerton
California State University-Los Angeles
Progressive Insurance June 2014 - Present
City Carpets December 2013 - May 2014
Marin Suites Hotel August 2013 - December 2013
Fresno District Attorney 2010 - 2010
Skills
Customer Service, Close Attention to..., Oral & Written..., Proficient in MS Word..., Innovative..., Hard-working,..., Committed to excellence..., Quality-based business..., Capable of working...
Education
California State University, Fresno 2008 — 2012
Bachelor of Science (BS), Criminology
City of Fresno September 2015 - Present
Broadspire July 2013 - September 2015
Allstate March 2006 - December 2011
Progressive Insurance June 2005 - March 2006
Skills
Claim Investigation, Liability, General Insurance, Claim, Claims Management, Subrogation, Litigation Management, Policy Analysis, Commercial Insurance, Insurance, Property & Casualty..., Legal Liability, Casualty, Claims Handling, Auto Claims, Claims Investigations
Education
California State University, Fresno
Bachelor of Science (B.S.), Psychology
Ashley N Mejia Licensed Esthetician January 2014 - Present
Self-employed 2013 - Present
Progressive Insurance August 2006 - February 2013
Skills
Makeup Artistry, Certified Makeup Artist, Glamour Makeup, Avant Garde Makeup..., Runway Makeup, Smokey Eye, High Fashion, Airbrush Makeup, Bridal Makeup, Brides, Bridesmaids, Special Effects Makeup, Face Sculpting, Face Shape Corrections, Mastering Foundation..., Creating Flawless Skin..., False Eyelashes..., Essential Eye Liner..., Essential Lip..., Bridal Showers, Waterproof Makeup, Makeovers, Photo Shoots, Bald Capping, Facial Hair Creation &..., Prosthetic Appliance, Latex Appliance, Movie Makeup, Weddings, Quinceaneras, Making The Ordinary..., Facials, Eyelash & Eyebrow..., Brazilian Waxing, Waxing, Spray Tanning, Skin Care, Skin Care Products, Chemical Peels, Fashion, Film, Cosmetics
Education
Cammua Makeup Academy 2013 — 2013
Certified Master Makeup Artist, Certificate of Completion
Golden West College 2013 — 2013
Certificate in Esthetics, Aesthetician/Esthetician and Skin Care Specialist
Lash Lab 2013 — 2013
Certified Lash Artist, Eyelash Extensions
California State University-Long Beach 2002 — 2006
Bachelor's degree, Criminal Justice/Law Enforcement Administration
Progressive Insurance April 2015 - Present
Progressive Insurance October 2013 - April 2015
Nordstrom February 2012 - March 2013
Nordstrom May 2011 - February 2012
Nordstrom 2005 - 2011
Nordstrom July 1995 - 2005
Skills
Creative Problem Solving, Budget Monitoring, Employee Training, Development Of Employees, Change Management, Multi Tasking, Management, Job Coaching, Schedules, Customer Service, Customer Satisfaction, Customer Experience, Motivated self-starter, Peer Mentoring, Team Management, Dependable Team Player, Close Attention to..., Work Well Independently, Inventory Management, Inventory Control, Shrinkage, Telephone Skills, Training, Team Building, Coaching, Store Operations, 10 Key, Highly detail oriented, Store Management, Sales, Loss Prevention, Retail Sales, Sales Management, Visual Merchandising
Education
California State University-Long Beach 2000 — 2002
Bachelor of Science (BS), Criminal Justice and Corrections
Progressive Insurance 2015 - Present
Gaetano's Restaurant 2012 - 2015
Gaetano's Restaurant 2012 - 2015
SEVEN Nightstyle 2009 - 2012
Torrance Memorial Medical Center 2002 - 2010
Education
California State University-Dominguez Hills
Bachelor of Science (B.S.), Business Administration: Marketing, 3.485
El Camino College
Associate of Science (A.S.)
CSAA Insurance Group March 2012 - Present
AAA NCNU Insurance Exchange January 2011 - October 2012
AAA NCNU Insurance Exchange March 2010 - January 2011
AAA MSC March 2009 - March 2010
AAA NCNU August 2005 - March 2009
Progressive Insurance October 2001 - August 2005
Skills
Underwriting, Insurance, Property & Casualty..., Risk Management, Process Improvement, Casualty, General Insurance, Liability, Access, Business Analysis, CPCU, Project Management, Training, Visio, Product Development, Leadership
Education
California State University-Hayward 2012 — 2013
Bachelor of Science (B.S.), Business Administration - Marketing & Corporate Management, 3.974
Sutherland Global Services June 2015 - Present
Independent February 2015 - May 2015
PwC September 2012 - February 2015
Accenture Financial Services September 2010 - September 2012
Accenture Financial Services May 2007 - September 2010
Progressive Insurance June 1999 - May 2007
Progressive Insurance March 1997 - May 1999
Ward-North America September 1994 - February 1997
Omaha Property and Casualty(Mutual of Omaha) June 1992 - August 1994
Gay & Taylor(Ward North America) October 1990 - May 1992
Skills
Insurance Claims..., Business Process Design..., Change Management, TPA Management, Onshore & Offshore..., Communications Strategy, Training Strategy, Training & Development, Performance Management, Catastrophy Planning &..., Quality Assurance, Underwriting, Project Management, P&C Insurance..., Insurance, Training, Workforce Management, Strategic Communications, Employee Training, Business Process, Claim, Team Building, Claims Management, Analysis, Interviews, Process Improvement, Leadership, Strategy, Team Leadership, Business Process..., Management Consulting, Financial Risk, Management, Business Process Design, Risk Management, Business Process..., Business Analysis, Business Transformation, Vendor Management, IT Strategy, Project Planning, PMO, Human Resources, SDLC, Financial Analysis, Organizational Design, Operating Models, Strategic Planning, Outsourcing, Acquisition Integration
Education
Creighton University 2005 — 2006
MBA, Finance, Business Management, Leadership
University of North Texas 1998 — 1999
Insurance and Risk Managmemt
Buena Vista University 1982 — 1986
BA, Management Information Systems
Independent Personal Trainer and Fitness Coach February 2013 - Present
Merck - a leading research-driven healthcare / pharmaceutical company. May 2001 - January 2013
Body Tone February 2006 - January 2007
24 Hour Fitness September 2002 - June 2004
Progressive Insurance 1999 - 2001
Skills
Weight Training, Fitness, Exercise Physiology, Sports Nutrition, Strength Training, New Business Development, Nutrition, Fitness Training, Wellness Coaching, Functional Training, Cpr Certified, Lifestyle, Nutritional Counseling, Health Promotion, Property & Casualty..., Casualty Claims, Claims Resolution, Claims Handling, Auto Claims, Pharmaceutical Sales, Pharmaceutical Industry, Sales Presentations, Customer Relations, Customer Support, Lifestyle Coaching, leadership, Fitness Instruction, Insurance, Sales Process, Customer Retention, Customer Experience, Customer Satisfaction, sales, Kinesiology, Customer Service, Personal Training, Account Management, Strategic Planning, Sales Operations, Marketing, Training, Managed Care, Team Building, Marketing Strategy, Diabetes, Leadership, Healthcare, Coaching, Product Launch, Sales
Education
California State University-Fullerton 1996 — 1998
Bachelor of Science (B.S.), Kinesiology, Dean's List
Villa Park High School
Elemental Wellness May 2013 - October 2014
ProMatch - The Silicon Valley Chapter of Experience Unlimited October 2012 - May 2013
American Cancer Society July 2008 - August 2012
PayOne August 2011 - March 2012
VeriFone Inc January 2011 - June 2011
Progressive Insurance March 2007 - October 2007
Skills
Microsoft Excel, Internal Audit, Microsoft Office, Auditing, QuickBooks, Customer Support, Customer Satisfaction, Sales, Internal Controls, US GAAP, SOX Compliancy, Financial Accounting, Finance, Auditing Standards, Financial Statements, Corporate Governance, Operational Due..., Variance Analysis, Due Diligence, Motivation, Accounting, Cost Management, Regulatory Compliance, ACFE, IIA Standards, Operational control, Microsoft Word, Mac OS X, Management, Leadership, Analysis, Program Management, Process Improvement, Training, Project Management, Consulting, Risk Management, Customer Service, Executive Management, Cross-functional Team..., Workshop Facilitation, Sarbanes-Oxley Act
Education
Keller Graduate School of Management of DeVry University 2008 — 2010
MBA in Accounting and Financial Management
California State University-Fresno 2002 — 2006
B.S. in Business Administration, Entrepreneurship and Startup Financial Management
Humana May 2015 - Present
Excela Health System August 2011 - May 2015
Progressive Insurance February 2008 - September 2009
Arkansas Emergency Transport June 2005 - November 2006
US Air Force September 2000 - September 2004
Skills
Nursing, ACLS, Patient Education, PALS, Cerner, Telemetry, HIPAA, Vital Signs, Cpr Certified, Hospitals, Patient Safety, Healthcare, Inpatient, Medical/Surgical, BLS, CPR Certified, Clinical Research
Education
Chamberlain College of Nursing 2015 — 2016
Bachelor of Science (BSc), Nursing Science
Bryant and Stratton College 2009 — 2011
ADN, Nursing
Progressive Insurance August 2014 - Present
Farmers Insurance August 2010 - July 2014
Quinn Emanuel September 2008 - August 2010
Starbucks August 2001 - August 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Public Speaking, AutoCAD, Solidworks, Rhino, Catia, SketchUp, CCC Pathways, Lotus Notes, Gmail, CBEST
Education
California State University-Los Angeles 2007 — 2010
Bachelor's of Science Degree, Industrial Technology
Pasadena City College 2003 — 2007
General Education, General Education
Access Insurance Company October 2014 - Present
SIU Management May 2014 - October 2014
ICS Merrill April 2012 - February 2014
AssuranceAmerica July 2009 - February 2012
Esurance April 2007 - July 2009
Progressive Insurance August 2005 - April 2007
Progressive April 1998 - April 2003
Skills
Management, Accident Investigation, Claims Management, Accident, Subrogation, Liability, Private Investigations, Property & Casualty..., Claim, Legal Liability, Fraud, Commercial Insurance, Casualty, Investigation, Property Damage, Internal Investigations, Surveillance, Evidence, Insurance, Risk Assessment, Litigation, Background Checks, Firearms, Criminal Investigations, Microsoft Office, Claim Investigation, Police, Internal Audit, Workers Compensation, Microsoft Word, Litigation Management, Skip Tracing, Criminal Justice, Casualty Insurance, Special Investigations
Education
California State University-Fullerton 1987 — 1991
BA, Criminal Justice
Progressive Insurance October 2006 - Present
Progressive Insurance March 1994 - Present
Continental Airlines September 1988 - October 1993
Education
New York University 2002 — 2006
Certificate, Human Resources
Penn State University 1984 — 1988
Bachelor's degree, Communication and Media Studies
Bucks County Community College 1982 — 1984
Odds and Ends Emporium April 2015 - Present
Progressive Insurance August 2013 - August 2015
Progressive Insurance December 2012 - August 2013
Allstate March 2005 - December 2012
Skills
Claim, Insurance, Liability, General Insurance, Claims Management, Legal Liability, Customer Service, Casualty Insurance, Property, Professional Liability, Property Damage, Underwriting, Workers Compensation
Education
Bryant & Stratton College - Parma 1997 — 1999
associates in business administration, legal
Farmers Insurance Group of Companies September 2014 - Present
Farmers Insurance July 2010 - September 2014
Progressive Insurance May 2005 - June 2008
Skills
Liability, Casualty, Claims Handling, Insurance, Liability Analysis, Legal Liability, Commercial Lines, Personal Lines Auto, Arbitration, Subrogation, Building Relationships, Microsoft Word, Microsoft Office, Lotus Notes, Litigation, Underwriting, Large Loss, Customer Relations, Account Management
Education
University of California, Los Angeles 2009 — 2010
Certificate, Paralegal
California State University-Northridge 2000 — 2002
Teaching Credential, Secondary Science
University of California, Santa Barbara 1994 — 1998
Bachelor of Science (BS), Physiology, General
Progressive Insurance May 2012 - Present
Law Offices of Winston Phan November 2007 - January 2012
2006THUY DUONG DENTAL OFFICE January 2006 - August 2006
Skills
Insurance, Underwriting, Property & Casualty..., General Insurance, Financial Analysis, Accounting, Risk Management, Finance, Strategic Financial...
Education
California State University-Fullerton 2010 — 2012
Bachelor of Business Administration (B.B.A.), Real Estate & Financial Planning
Mt. San Antonio College 2007 — 2010
G.E, Accounting and Business/Management
Progressive Corporation August 2005 - Present
Progressive Insurance August 2005 - Present
Skills
Liability, Claim, Property & Casualty..., Claims Management, Insurance, I currently hold 7 P&C..., Property Claims, Accident, Negotiation
Education
Bucks County Community College 2002 — 2005
Associate's Degree, Business Administration and Management, General
Progressive Insurance June 2010 - Present
Samyook Education February 2009 - March 2010
Los Angeles Public Defenders Office July 2008 - January 2009
Simoncini & Associates June 2006 - February 2008
Skills
Notary Public, Public Speaking, outlook, Data Entry, Calendaring, Microsoft Office, Time Management, Legal Research, Legal Writing, Customer Service, Client Relations, Event Planning, Outlook
Education
California State University-East Bay
Paralegal Certificate
National University
Master's Degree, Working towards Masters Degree in Business
University of Alabama in Huntsville
Bachelor's Degree, Business: Marketing
Progressive Insurance October 2000 - Present
FedEx Ground June 1995 - March 2001
Skills
Call Centers, Insurance
Education
California State University-Sacramento 1995 — 2000
Bachelor of Arts (BA), Organaizational Communications
California State University-Chico
Journalism
Farmers Insurance Company 2006 - Present
Progressive Insurance August 2001 - January 2006
Education
California Polytechnic State University-San Luis Obispo 1996 — 1998
Bachelor of Arts, Political Science and Government
Moorpark College 1994 — 1996
Associate's degree, General Studies
Athleta October 2012 - Present
Folsom Cordova Community Partnership May 2012 - Present
Progressive Insurance February 2004 - April 2012
Skills
Call Center, Call Centers, Claim, Coaching, Customer Experience, Customer Retention, Customer Satisfaction, Customer Service, General Insurance, Insurance, Process Improvement, Property, Team Building, Training, Leadership, Performance Management, Management, Employee Benefits, Sales, Time Management
Education
California State University-Chico 2001 — 2003
Psychology, Marriage and Family Therapy/Counseling
Self Employed; Real Estate Maintenance and Sales September 2014 - Present
Home of Peace Memorial Park and Mortuary April 2012 - Present
Progressive Insurance February 2014 - September 2014
Groman Eden Mortuary June 2010 - April 2012
Service Corporation International April 2010 - April 2012
Law Offices of Deborah Davis 2006 - 2007
Skills
Event Planning, Non-profits, Fundraising, Public Speaking, Public Relations, Advanced Planning, Funeral Services, Social Networking, Microsoft Word, Outlook, Marketing Strategy, Event Management, Nonprofits, Community Outreach, Sales, Customer Service, Leadership Development, Social Media
Education
California State University-Northridge 2006 — 2010
Bachelors, Business-Law
Valley Torah High School 2004 — 2008
RLI December 2001 - Present
National Interstate Insurance Company 1989 - 2001
Progressive Insurance 1987 - 1989
Baldwin & Lyons, Inc. 1985 - 1987
Skills
Product Management, Underwriting, Property & Casualty..., Commercial Insurance, Casualty, Insurance, Commercial Lines, Reinsurance, Liability, Risk Management
Education
Butler University 1979 — 1982
MBA, Finance
Miami University 1972 — 1976
BA
Progressive Insurance December 2003 - Present
Mutual of Omaha 1998 - 2003
Nobbies 1992 - 1998
Skills
Employee Relations, Performance Management, Talent Acquisition, Succession Planning, Employee Benefits, Employee Engagement, Insurance, Applicant Tracking..., PeopleSoft, Deferred Compensation, Leadership Development, Organizational..., Onboarding, Human Resources, Workforce Planning, College Recruiting, Benefits Administration, Recruiting, Talent Management
Education
Buena Vista University 1990 — 1992
BA, Business Administration
Wells Fargo April 2014 - Present
Wells Fargo Home Mortgage January 2013 - April 2014
Wells Fargo August 2012 - January 2013
Freelance Communications Consultant April 2012 - January 2013
Aviva plc June 2010 - April 2012
Wells Fargo Financial September 2000 - June 2010
Wells Fargo 2000 - June 2010
Iowa IABC 2009 - 2010
Progressive Insurance September 1999 - September 2000
ITA Group December 1997 - September 1999
Skills
Internal Communications, Editing, Corporate Communications, Employee Engagement, Marketing Communications, Speech Writing, Strategic Communications, Crisis Communications, Newsletters, Copywriting, Content Management, Marketing, Content Strategy, Press Releases, Leadership, Management, Nonprofits, Media Relations, Public Relations, Strategic Planning, Event Planning, Integrated Marketing, Social Networking, Social Media Marketing, Communication Training, Social Media, Community Development, Communications Planning, Analysis, Content Development, Event Management, Advertising, Web Content, Strategy, Direct Marketing, Blogging, Copy Editing, Publications, Web Content Management, Software Documentation, Brand Development, Time Management, Online Marketing, Email Marketing, Fundraising, Facebook, Proofreading
Education
Iowa State University 1995 — 1997
Bachelor of Arts, Journalism and Mass Communications
Buena Vista University 1991 — 1994
Communications
Progressive Insurance September 1999 - Present
Eat 'n Park October 1995 - August 1999
Holiday Inn Hudson July 1993 - December 1995
Skills
I understand and can..., Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Insurance, Public Speaking, Microsoft Office, Outlook, Fundraising, Team Building, Time Management, Process Improvement, Teamwork, Property, Nonprofits, Data Entry, Newsletters, Troubleshooting, Sales, Leadership
Education
Bryant & Stratton College-Cleveland 1993 — 1995
Associate's degree, Business, Management, Marketing, and Related Support Services
Cuyahoga Falls High School 1991 — 1993
High School Diploma, College Prep
Revere High School 1989 — 1991
start of high school education, moved in the middle of high school to new school district
Progressive Insurance January 2012 - Present
Wal-Mart October 2008 - October 2010
Target October 2005 - October 2008
Skills
Customer Service, Customer Satisfaction, Retail, Store Management, Performance Management, Time Management, Employee Relations, Customer Experience, Cashiering, Data Entry, Outlook, Team Leadership, Call Center, Team Building, Employee Training, Customer Service...
Education
Bryant and Stratton College-Eastlake
Human Resource Management
Cuyahoga Community College
Human Resources Management/Personnel Administration, General
Mapfre June 2014 - Present
MetLife March 2011 - Present
The Hartford May 2010 - Present
Mercury Insurance July 2009 - Present
Progressive Insurance March 2009 - Present
Pizzola Insurance Agency July 2008 - Present
Skills
Property & Casualty..., Commercial Insurance, Umbrella Insurance, Commercial Lines, Legal Liability, Casualty, Claim, General Insurance, Renters, Life Insurance, Brokers, Disability Insurance, Workers Compensation, Employment Practices..., Professional Liability, Property Damage, Inland Marine, Fixed Annuities, Insurance, Homeowners, Liability, Excess, Personal Lines Auto, Health Insurance, Liability Analysis, Term Life Insurance, Underwriting, D&O, Long Term Care Insurance
Education
California State University-Northridge 2006 — 2008
BS-Marketing
Progressive Insurance Real Estate AgentCentury 21 MastersMay 2002 - May 2010
Exodus Board Shop July 1999 - March 2002
Education
California State University-Fullerton
BA, Finance
Social Security Administration June 2014 - Present
Social Security Administration September 2012 - June 2014
Crowe, Paradis, & Albren March 2012 - October 2012
Arizona Attorney General's Office August 2011 - February 2012
California Department of Justice January 2011 - April 2011
James E. Rogers College of Law, Univeristy of Arizona August 2009 - January 2011
Federal Communications Commission May 2010 - August 2010
Arizona Court of Appeals, Division January 2010 - May 2010
City of Glendale Prosecutor's Office May 2009 - August 2009
Progressive Insurance February 2007 - August 2008
Skills
Research, Legal Research, Mediation, Advocacy, Legal Writing, Administrative Law, Social Security Law, Litigation, Westlaw, Criminal Law, Trials, Intellectual Property, Lexis, Policy, Appeals, Hearings, LexisNexis
Education
University of Arizona, James E. Rogers College of Law 2008 — 2011
Juris Doctor, International Trade and Business Law
California State University-East Bay 2002 — 2006
B.S., Business Administration
California State University-East Bay 2002 — 2006
Bachelor of Science (B.S.), Political Science
Progressive Insurance December 1998 - Present
Walmart April 1994 - December 1998
Skills
Insurance, Microsoft Excel, Customer Service, Microsoft Word, Outlook, Microsoft Office, Training, Strategic Planning, Sales, Team Building, Process Improvement, PowerPoint, Type 75-80 WPM, Communication, Teamwork, Leadership, Organization Skills, Self-confidence, Ability to work under..., Proactive, Self-motivated, Flexibility, Managing Workflow, Managing Multiple..., Research skills, Professionalism
Education
Bryant & Stratton College - Eastlake 2009 — 2014
Associate's degree, Networking Technology, 3.2
Progressive Insurance February 2015 - Present
Vineyard's Hair Design February 2007 - Present
ProTech Staffing Solutions, LLC August 2013 - October 2014
Bryant & Stratton College 2010 - 2011
Skills
Customer Service, Problem Solving, Organization, Team Leadership, Strategic Communications, Critical Thinking, Listener, Microsoft Office, Business Intelligence, Management, Training, Payroll, Human Resources, Team Building, Microsoft Word, Leadership, Employee Training, Social Networking, Teamwork, Microsoft Excel, Access, Event Planning, Career Counseling, Recruiting, Sourcing, Research, Employee Relations
Education
Indiana Wesleyan University 2012 — 2014
Bachelor of Business Management, Human Resources/ Accounting
Bryant and Stratton College-Eastlake 2010 — 2012
Associate's degree, Human Resources Management and Services
VASJ
Mary Kelley Litigation Services, LLC June 2014 - Present
Progressive Insurance 2009 - 2014
Progressive Insurance 2007 - 2009
Progressive Insurance 2005 - 2007
Progressive Insurance 2003 - 2004
CSAA Insurance Group 1999 - 2003
CNA E&S/Galway Insurance Company 1998 - 1999
Coast National Insurance Company 1997 - 1998
Insurance Consulting Associates 1996 - 1997
Kemper Insurance 1995 - 1996
Skills
Liability, General Insurance, Property & Casualty..., Claim, Claims Management, Insurance, Commercial Insurance, Casualty, Commercial Lines, Professional Liability, Complex Injuries, Litigation, Training, Strategic Consulting, Mediation, Medical Malpractice, Property Damage, Casualty Insurance, Legal Liability, Product Liability, Litigation Management
Education
California State University-Fullerton 1991 — 1993
Bachelor's degree, English
California State Polytechnic University-Pomona 1990 — 1991
OneNeck IT Solutions (TDS Systems) July 2015 - Present
Pearson North America December 2012 - Present
Pearson North America March 2010 - December 2012
Progressive Insurance January 2006 - March 2010
Prudential Financial January 1987 - January 2006
Skills
PMP, ITIL, IT Operations, IT Service Management, IT Management, Process Improvement, SharePoint, Help Desk Support, Data Center, Disaster Recovery, Visio, Technical Support, SDLC, Troubleshooting, Project Management, Management, Hardware, Active Directory, BMC Remedy, CRM, Leadership, Enterprise Software, Information Technology, Service Desk, Vendor Management, Security, Integration, Release Management, Software Documentation, Incident Management, Service Delivery, Windows Server, VMware, IIS, Program Management
Education
Cardinal Stritch University 1999 — 2001
MBA, Business
California State University-Northridge 1984 — 1987
BS, Computer Science
George Washington University and ESI 2002 — 2004
Master's Certificate, Project Management
Marketing Maven May 2013 - Present
Elevar Global, LLC April 2014 - Present
Jabu'she North America October 2011 - Present
Maven Retail Partners, Inc. October 2011 - April 2014
Marketing Maven June 2012 - May 2013
Marketing Maven October 2011 - June 2012
American Family Insurance August 2010 - October 2011
Progressive Insurance December 2007 - August 2010
Farmers Insurance September 2007 - October 2007
Tseng & Associates January 2007 - May 2007
Skills
Public Relations, Online Advertising, Lead Generation, Direct Marketing, Marketing Communications, Integrated Marketing, Customer Acquisition, Social Media, Social Media Marketing, Marketing Strategy, Marketing Management, Direct Sales, Infomercials, Supplements, Natural Health Products, Operations Management, Marketing, Direct Response, B2B Marketing, Email Marketing, Digital Marketing, Editorial Consulting, Multi-channel Retail, Retail Sales, Cosmetics, Sales Management, Product Marketing, E-commerce Consulting, Insurance, Business Development, Strategic Partnerships, SEO, New Business Development, Advertising, Leadership, Copywriting, Sales, Strategic Planning, Mobile Marketing, Brand Management, SEM, Strategy, Start-ups, Trade Shows, Sales Process, Management, Product Launch, Facebook, Media Relations, Online Marketing
Education
California Lutheran University 2004 — 2007
BS, Criminal Justice/Law Enforcement Administration, 3.57
Washington State University 2003 — 2004
North Kitsap High School 2000 — 2003
High School Diploma, General Studies, 3.8
California Lutheran University
Master of Business Administration (MBA), Marketing
Physicians Weight Loss Centers November 2013 - Present
Progressive Insurance July 1999 - Present
Skills
Customer Service, Customer Retention, Volunteering, Microsoft Word, Microsoft Excel, PowerPoint, Sales
Education
Bryant and Stratton College-Eastlake 2010 — 2013
Associate's degree, Medical/Clinical Assistant, 3.86 GPA
State Farm Insurance May 2014 - Present
Leap To Success - Project Club of Launchpad Job Club September 2013 - April 2014
Allstate Insurance Agency August 2011 - January 2013
FedEx Freight February 2011 - August 2011
Progressive Insurance June 2003 - February 2009
Home Depot April 2002 - June 2003
Centinela Valley Union High School District March 2000 - July 2001
Los Angeles Unified School District September 1988 - February 2000
Florida Marlins Baseball Club November 1991 - November 1996
Office of the Commissioner of Baseball February 1986 - November 1991
Skills
Customer Service, Microsoft Office, Word, Customer Relations, Outlook, Coaching, Problem Solving, Scheduling, Budgeting, Supervisory Skills, Team Building, Negotiation, Inventory Management, Administration, Teamwork, Excel, Mentoring, Public Speaking, Documentation, Customer Satisfaction, Leadership, Insurance, Management, Training
Education
Ohio University 1982 — 1984
Master of Science, Sports Administration
California State University-East Bay 1975 — 1977
Bachelor of Science, Business Administration
Progressive Insurance August 2014 - Present
New Horizon School Pasadena September 2012 - June 2014
Almansor Center January 2012 - December 2012
El Monte Adult Transition School January 2011 - September 2011
Sierra International Trade February 2010 - June 2010
Bander Law Firm September 2009 - February 2010
Skills
Public Speaking, Community Outreach, Nonprofits, Event Planning, Fundraising, Social Media, Research, PowerPoint, Editing, Budgets, Microsoft Office, Microsoft Word, Public Relations, Higher Education, Microsoft Excel, Volunteer Management, Teaching, Creative Writing, Leadership, Time Management
Education
California State University-Los Angeles 2010 — 2011
CA Single Subject Credential - Social Sciences, Education
California State University-Los Angeles 2005 — 2009
BA, Social Science
Alverno 2001 — 2005
High School Diploma
SoCal Handyman November 2012 - Present
Ballot Measure Domains 2007 - Present
PageUp Web Services 2001 - December 2014
Progressive Insurance 1999 - 2000
AT&T 1996 - 1998
AT&T 1992 - 1996
Skills
Contract Negotiation, Vendor Management, Business Analysis, Vendor Relations, Contract Development, Lease Administration, Negotiation, Contract Negotiations, Budget Management, Cost Containment, Strategic Planning, Team Leadership, Problem Solving, Process Improvement, Property Management, Management, Leadership, Account Management, Program Management, Real Estate Negotiating, Project Management, Facilities Management, Office Tenant..., Web Development, Leases, Corporate Real Estate, Landlord/Tenant Matters, Ballot Initiatives, Entrepreneurship, Internet Entrepreneur, Budgets, Contract Management, Real Estate Development, Construction
Education
California State University-Los Angeles 1967 — 1972
BS, Electrical Engineering
Steris Corporation July 2011 - Present
Cresco Real Estate October 2009 - April 2011
Forest City September 2006 - March 2009
Progressive Insurance 1995 - 2006
Skills
Onboarding, Talent Acquisition, Interviews, Applicant Tracking..., Training, Recruiting, Temporary Placement, Human Resources, Sourcing, Hiring, Process Improvement, Employee Relations, Leadership, Personnel Management, Management, Talent Management, Screening, Strategy, Technical Recruiting, College Recruiting
Education
Bryant and Stratton College
Progressive Insurance August 2004 - Present
Progressive Insurance August 2004 - Present
Skills
Insurance, Liability, Legal Research, Property & Casualty..., Claim, Customer Service, PowerPoint, Leadership
Education
The University of Connecticut School of Law 2013 — 2017
Doctor of Law (JD), Law
Bryant University
Bachelor's degree, Business Management
Escalon Christian Reformed Church June 2015 - Present
Trinity Presbyterian Church, Orange CA August 2013 - June 2015
Allstate July 2011 - June 2015
OMF International September 2009 - June 2011
Progressive Insurance July 2006 - July 2009
Skills
Microsoft Office, Health Insurance, Insurance, PowerPoint, Microsoft Excel, Public Speaking, Life Insurance, Claim, Microsoft Word, Customer Service, Leadership, Event Planning, Training, Administration, Nonprofits
Education
Talbot School of Theology 2009 — 2013
Master of Divinity (MDiv), Spiritual Formation
California State University-Stanislaus 1997 — 2005
Bachelor of Arts (B.A.), Theatre/Theater
Trend Consulting Services February 2014 - Present
Progressive Insurance November 2000 - January 2014
Progressive Insurance December 1997 - November 2000
Allstate May 1995 - December 1997
Allstate September 1990 - July 1992
Skills
Access, Troubleshooting, Data Entry, Insurance, Customer Service, Technical Support, Security, Telecommunications, Sales, Call Centers, Software Documentation, Customer Satisfaction, Lotus Notes, Windows 7, Training, PowerPoint
Education
Bryant & Stratton College-Cleveland 1993 — 1995
Associate of Electronics Engineering, Electronics
ETI Technical College, Cleveland OH 1993 — 1995
Associate of Electronics Engineering, Electronics
Collinwood High School 1985 — 1988
High-School Diploma, Field of Study: Music, Journalism
ViaSat September 2013 - July 2014
Progressive Insurance September 2005 - February 2013
Walt Disney Studios December 1991 - September 2005
Skills
Applicant Tracking..., Onboarding, Talent Acquisition, College Recruiting, Technical Recruiting, Recruiting, Talent Management, Taleo, Sourcing, Performance Management, Human Resources, Internet Recruiting, Employee Engagement, HRIS, Resume Writing, Workforce Planning, New Hire Orientations, Temporary Placement, Interviews, Staffing Services
Education
California State University-Northridge
Progressive Insurance October 2009 - Present
Progressive Insurance January 2007 - August 2011
Marie Callender's October 1999 - January 2007
Education
California State University-Fullerton 2004 — 2006
Bachelor's, Communications - Public Relations
AmTrust Financial Services, Inc. (AFSI) February 2010 - Present
PASCO March 2009 - November 2009
CheckFree Now Part Of Fiserv October 2007 - February 2009
Penske Logistics April 2006 - October 2007
Progressive Insurance May 2004 - March 2006
National City Bank, Cleveland, Ohio September 2001 - May 2004
Brulant Consulting April 2000 - September 2001
Progressive Insurance August 1998 - April 2000
SAIC September 1996 - October 1998
Bowman Distribution June 1996 - September 1996
Skills
XML, VB.NET, Web Services, ASP.NET, C#, .NET, Microsoft SQL Server, Java Enterprise Edition, Web Applications, Visual Studio, Database Design, AJAX, JavaScript, Databases, T-SQL, Integration, Software Engineering, ASP, SDLC, Design Patterns, SQL, Agile Methodologies, Object Oriented Design, ETL, Software Project..., Visual Basic, Oracle, Unix, Java, Web Development, ASP.NET MVC, Software Development, Technical Leadership
Education
California State Polytechnic University-Pomona 1985 — 1986
Accepted Into B.S.E.T Program
Los Angeles Police Academy 1985 — 1986
Diploma, P.O.S.T Extended Format Basic Police Academy
Saddleback College 1981 — 1985
Associates, Electronic Engineering Technolgy and CIS
U.S.C.G. Port Security School 1982 — 1982
Diploma, Federal Law Enforcement and Port Protection
Farmers Insurance May 2010 - Present
Progressive Insurance November 2005 - May 2009
Valvoline January 2005 - December 2005
Rotary Xecret 7 May 2003 - December 2004
Skills
Liability, Automotive, Insurance, Claims Management, Sales, Claim, Marketing, Leadership, Sales Management, Customer Service, Subrogation, Marketing Strategy, New Business Development
Education
California State University-Long Beach - College of Business Administration 2001 — 2005
B.S., Marketing
Cal State University
B.S, Business Administration and Marketing
Cleveland Clinic March 2014 - Present
The Home Depot March 2012 - March 2014
AmeriGas Propane September 2008 - March 2012
Gap Inc. Direct July 2006 - September 2008
McKesson Pharma September 2003 - July 2006
Verizon Wireless August 2001 - September 2003
Progressive Insurance November 1994 - August 2001
Skills
Call Center, Strategic Planning, Metrics, Telecommunications, Contact Centers, Customer Experience, Customer Satisfaction, Performance Management, Process Improvement, Change Management, Business Process..., CRM, Program Management, Call Centers, Management, Coaching, Leadership, Six Sigma, Customer Service, Strategy, Start-ups, Outsourcing, Analysis, Quality Assurance, Training, Sales, Sourcing, Negotiation, Customer Retention, Retail, Operations Management, Vendor Management, Cross-functional Team..., Budgets, Team Leadership, Team Building, Workforce Management, Executive Management, Time Management, Forecasting, SAP, Enterprise Software, Account Management, Recruiting, P&L Management, Leadership Development, Contract Negotiation, Employee Training, Sales Operations, Project Management
Education
University of PhoenixUS-CA 1998 — 2001
MBA, Business Administration
California State University-Chico 1990 — 1994
Bachelor's Degree, Psychology
Progressive Insurance May 2015 - Present
Skills
Negotiation, Sales Management, Sales Operations, Inventory Management, Production Planning, Sales Presentations, Trade Shows, Social Networking, Product Marketing, Direct Sales, Sales Process, B2B, Research, Forecasting, Public Relations, Fundraising, Apparel, Social Media, Event Management, Coaching, Social Media Marketing, Public Speaking, Account Management
Education
California State University, Fresno 2005 — 2009
Bachelor of Arts (B.A.), History & English
Clovis West High School 2000 — 2003
High School Diploma, General Studies
Caliber Beta Academy July 2015 - Present
Teach For America June 2014 - Present
Versal June 2015 - July 2015
West Contra Costa Unified School District August 2014 - June 2015
Marble Arch Consultants, Inc. January 2012 - December 2014
Progressive Insurance July 2004 - July 2012
Cadbury Schweppes May 2003 - April 2004
Southern Wine and Spirits August 2000 - May 2003
United States Navy July 1995 - April 2000
Skills
Leadership Development, Organizational..., Team Building, Leadership, Employee Relations, Organizational..., Process Improvement, Customer Service, Talent Management, Management, Human Resources, Performance Management, Strategy, Employee Benefits, Training, Nonprofits, Public Speaking, Strategic Planning
Education
Loyola Marymount University 2014 — 2015
Secondary Mathematics Credential, Preliminary, Secondary Education and Teaching
Rudolf Steiner College 2012 — 2013
Biodynamics
Leadership San Ramon Valley 2012 2011 — 2012
Savory Institute 2011 — 2011
Continuing Education, Holistic Management
Chapman University 2010 — 2011
Master of Science, Human Resources
Chapman University 2010 — 2011
Certificate, Organizational Leadership
California State University-Hayward 2000 — 2002
Bachelor of Science, Psychology, Industrial/Organizational
REI October 2013 - Present
A Walk in the Park April 2011 - June 2015
Progressive Insurance February 2007 - April 2011
Lite Center of California September 2004 - February 2007
Skills
Customer Service, Insurance, Negotiation, Pets, Social Media, Management, Data Entry
Education
California State University-Long Beach 2001 — 2006
Bachelor of Science, Business Management
Allied Insurance April 2012 - Present
Allied Insurance January 2005 - May 2012
Travelers Insurance September 2008 - December 2008
Networked Insurance Agents March 2004 - December 2004
InsWeb March 2003 - December 2003
Progressive Insurance July 2002 - March 2003
Skills
P&C, Training, Guideline Development, Commercial Insurance..., Generalist, Personnel Management, Underwriting, Insurance, Commercial Lines, Casualty, Property & Casualty..., Casualty Insurance, Claim, Commercial Insurance, Inland Marine, Legal Liability, Liability, Professional Liability, Umbrella Insurance
Education
Sonoma State University 2000 — 2002
Bachelor of Arts (BA), Psychology
Butte College 1997 — 2000
Farmers Insurance 2011 - Present
Farmers Insurance June 2008 - February 2011
Progressive Insurance 2007 - 2008
Skills
Claims Management, Claim, Leadership, General Insurance, Liability, Automotive Repair, Music, String Quartet, Violin, Viola, Music Performance, Orchestral Music
Education
California State University-Long Beach 2002 — 2007
Bachelor of Arts (BA), Music Performance, General
Myriad Genetics March 2015 - Present
Myriad Genetics October 2013 - Present
Farmers Insurance June 2006 - August 2010
Progressive Insurance June 2005 - June 2006
Target February 2003 - November 2003
Advantage Route Systems August 2001 - January 2003
Skills
Claim, Liability, Casualty, Arbitration, Supervisory Experience, Team Management, Property & Casualty..., Insurance, Professional Liability, Mediation, Claims Management, Legal Liability, Homeowners, Umbrella Insurance, Commercial Insurance, Customer Service, Subrogation, Technical Writing, Health Insurance, Workers Compensation, Negotiation, Claim Investigation, Claims Resolution, Claims Handling
Education
California State University Stanislaus 1997 — 2001
BS, Business Administration
Urban Group Real Estate May 2013 - Present
C3 Agency June 2014 - August 2014
Copilot Labs August 2013 - March 2014
The Flip Slide October 2012 - April 2013
Scoutmob May 2012 - October 2012
Scoutmob September 2011 - October 2012
Scoutmob September 2010 - August 2011
Progressive Insurance 2010 - 2010
Wells Fargo 2009 - 2010
Windermere Real Estate 2006 - 2009
Skills
Marketing, Sales, Social Media, Salesforce.com, Social Media Marketing, Account Management, Real Estate, Advertising, Social Networking, Digital Marketing, Strategic Partnerships, Email Marketing, Strategic Planning, Event Planning, Online Advertising, Marketing Strategy, Business Development, Community Management, Commercial Real Estate, New Business Development, Managing Partner..., Community Development, Project Management, Project Planning, Program Management, Program Development, Project Coordination
Education
California Polytechnic State University-San Luis Obispo 1998 — 2002
Business, Marketing
Santa Margarita Catholic High School 1994 — 1998
Horace Mann September 2015 - Present
USAA July 2012 - Present
Esurance July 2003 - July 2012
Liberty Mutual October 2001 - July 2003
Progressive Insurance December 1996 - October 2001
Skills
Insurance, Claims Management, Automobile, Property Damage, Vendor Management, Problem Solving, Coaching, Team Building, Leadership, Liability, Claim, Process Improvement, Legal Liability, Customer Satisfaction, Casualty, Sales, Property & Casualty..., Subrogation, Commercial Lines, Operations Management, Business Strategy, Claim Investigation, General Insurance, Workers Compensation, Professional Liability, Commercial Insurance, Customer Service, Fraud, Claims Resolution, Risk Management, Claims Handling, Settlement, Litigation Management, Negotiation, Liability Analysis, Adjustments, Underwriting, Property Claims, Accident, Investigation, Insurance Law, Claims Investigations, Casualty Insurance
Education
California State University-East Bay 1993 — 1996
Bachelor of Arts, Political Science / Public Administration
Progressive Insurance June 2013 - Present
Remax College Park Realty June 2006 - February 2015
Bank of America July 2008 - June 2013
SENSA PRODUCTS, LLC March 2012 - November 2012
Skills
Claim, Property & Casualty..., Liability, Casualty, Claims Management, Insurance, Property Damage, General Insurance, Commercial Insurance, Subrogation, Legal Liability, Claims Handling, Claim Investigation, Liability Analysis, Claims Resolution, Professional Liability, Casualty Insurance, Sales, Management, Microsoft Excel, Customer Service, Social Media Marketing, Social Media, Team Building, Leadership, Marketing Strategy, Marketing
Education
California State University-Fullerton 2004 — 2008
Bachelor of Arts (B.A.), Communication and Media Studies
Mater Dei High School 2000 — 2004
Constellation Brands September 2011 - Present
HJ Heinz August 2010 - September 2011
Sacramento County March 2008 - July 2010
Progressive Insurance October 2005 - March 2008
Ajilon September 2004 - October 2005
Target June 2003 - September 2004
Skills
Performance Management, Employee Relations, Human Resources, Deferred Compensation, Recruiting, Employee Benefits, Management, Interviews, Training, Personnel Management, New Hire Orientations, HR Policies, Employee Training, Labor Relations, Employment Law
Education
California State University-Sacramento 2009 — 2010
MBA, Human Resources
California State Polytechnic University-Pomona 2000 — 2003
Bachelor of Science - Business Administration, Human Resources
ACSC September 2009 - October 2013
Progressive Insurance January 2008 - May 2009
Progressive Insurance November 2005 - January 2008
Progressive Insurance September 2004 - November 2005
Progressive Insurance May 2003 - September 2004
Skills
Claims, Liability, Insurance, Customer Service, Process Improvement, Customer Relations, Supervisory Skills, Coaching, Problem Solving, Negotiation, Word, Microsoft Office, Team Building, Claim, Leadership, Training, Microsoft Word, Property & Casualty..., Claims Management, Casualty Insurance, General Insurance, Property Damage, Casualty
Education
California State University-Northridge 1999 — 2001
Bachelor's Degree, Business Administration - Management
Texas Health Physicians Group May 2014 - Present
Pate Rehabilitation October 2006 - June 2014
Progressive Insurance 2005 - 2006
MHMR of Tarrant County 2000 - 2005
MHMR of Tarrant County 1999 - 2000
Dr. Mitch Woltersdorf, PhD 1998 - 1999
Mental Health Association of South Central Kansas 1995 - 1998
Salvation Army - Booth Youth Services 1997 - 1997
Salvation Army - Booth Youth Services 1995 - 1997
Skills
Mental Health, Neuropsychological..., Clinical Research, Neuropsychology, Traumatic Brain Injury, Psychological Assessment, Psychological Testing, Crisis Intervention, Behavioral Health, Case Managment, Neuropsychological..., Treatment, Case Management
Education
Butler County Community College
Associate's degree, Social Sciences
Friends University
Bachelor's degree, Psychology & Human Services
Lewis Brisbois Bisgaard & Smith LLP Law ClerkKeating Wagner Polidori Free, P.C.May 2013 - May 2014
Arapahoe County May 2012 - August 2012
Progressive Insurance June 2007 - May 2011
Education
University of Denver - Sturm College of Law 2011 — 2014
JD Candidate
California Lutheran University 2003 — 2007
Bachelor of Science (BS), Political Science and Philosophy
Travelers Insurance July 2011 - Present
IHSAA 2006 - Present
Sapphire National Golf Club June 2010 - May 2012
Ford Motor Company August 2009 - April 2010
Progressive Insurance August 2006 - July 2009
Butler University August 2003 - May 2006
Skills
Insurance, Claim, Customer Service, Liability, Leadership, Training, Legal Liability, Management, Operations Management, Sales, Marketing, Human Resources, Negotiation, Marketing Strategy, Property & Casualty..., Data Analysis, Commercial Insurance
Education
Butler University
B.A., Political Science
University of Dayton School of Law
Law
Indiana Academy
High School, Science, Mathematics, and Humanities
Progressive Insurance July 2013 - Present
Guardsmark January 2013 - July 2013
Guardsmark February 2011 - January 2013
The Home Depot October 2009 - February 2011
United States Marine Corps June 2004 - June 2009
Skills
Microsoft Office, Microsoft Word, Microsoft Excel, Mac OS X, Sony Vegas, Cisco Technologies, Final Cut Pro, OS X, Supervisory Skills, Team Leadership, Computer Hardware, Troubleshooting, Networking, Security, Customer Service
Education
Bryant and Stratton College-Eastlake 2011 — 2014
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Ohio Center for Broadcasting-Valley View 2009 — 2010
Diploma, Radio and Television Broadcasting Technology/Technician
Redline Gauge Works Inc. August 2005 - Present
Progressive Insurance August 2012 - June 2013
Skills
Process Improvement, Customer Service, Insurance, Customer Satisfaction, Microsoft Excel, Microsoft Office, Leadership
Education
California State University-Northridge 2010 — 2012
Bachelor of Science (BS), Marketing
College of the Canyons
Associate of Science (A.S.), Accounting
Yelp.com November 2011 - Present
Praetorian Group October 2006 - October 2011
Progressive Insurance 2003 - 2005
Skills
Online Advertising, Social Media Marketing, Social Media, Digital Marketing, Digital Media, Marketing Strategy, Online Marketing, Advertising, Digital Strategy, Marketing
Education
California State University-Bakersfield 2002 — 2004
Auto Insurance Lab January 2014 - Present
Progressive Insurance February 2012 - January 2014
The Broadmoor February 2010 - February 2012
City Limits Steakhouse December 2008 - October 2009
Sysco November 2007 - November 2008
Skills
Marketing, Property & Casualty..., Management, Direct Sales, Customer Service, Consulting, Customer Oriented, Customer Retention, Customer Acquisition, Customer Insight, CRM
Education
California Culinary Academy 2002 — 2004
Associates Degree of Occupational Studies in Culinary Arts, Le Cordon Bleu Culinary Arts, Business Management
Hasbro April 2013 - Present
Collette Vacations May 2012 - August 2012
Liberty Mutual Insurance May 2009 - May 2012
Liberty Mutual Insurance February 2007 - May 2009
Progressive Insurance October 2004 - February 2007
Toys R Us September 1998 - October 2004
Skills
Claims, Liability, Coverage, Hiring, Work Environment, Insurance, Insurance Claims, Property Damage, Property & Casualty..., Claims Management, Policy, Customer Service, Auto Liability, Coaching, Analysis, Customer Satisfaction, Microsoft Office, Customer Relations, Human Resources, Behavioral Interviewing, Compliance, Regulatory Requirements, New Hires, Claim, Risk Management, Casualty, Time Management, Liability Analysis, Leadership, Management, Team Management, Team Leadership, Lean Initiatives, Six Sigma, Kaizen, Yellow Belt, Regulatory Affairs, Interviews, Claim Investigation, Teamwork, Employee Relations, Employee Benefits, Data Analysis, Claims Handling, Litigation Management, Training, Performance Management, Process Improvement, Team Building, Microsoft Excel
Education
Bryant University 2013 — 2015
Certification, Human Resources Management
Providence College 1999 — 2003
BA, Social Sciences
Harvard ManageMentor Courses 2011 — 2011
Riverhead High School 1995 — 1999
High School, High School
Progressive Insurance July 2014 - Present
The Faulkner Organization January 2011 - Present
Norris Sales Company, Inc. 2007 - 2010
Saturn of Philadelphia June 2005 - April 2007
Skills
Customer Service, Customer Satisfaction, Sales, Microsoft Office, Microsoft Excel, Microsoft Word, Social Media, Automotive, Time Management, Outlook, Coordinating Events, Marketing, Telephone Skills, Event Planning, Office Administration, Teamwork, Data Entry, Office Management, Team Building, Inventory Management, Automobile, Vehicles
Education
Cabrini College 2001 — 2005
bachelors, english, communications, sociology
grade school
All American Insurance, LLC January 2008 - Present
Progressive Insurance June 2007 - November 2007
Skills
Insurance, Casualty, Property & Casualty..., Commercial Insurance, Sales Management, Underwriting, Health Insurance, Legal Liability, Customer Service, Account Management, Customer Satisfaction, Claims Management, Sales, Direct Sales, Cold Calling, New Business Development, Whole Life, Negotiation, Team Building, Long-term Care
Education
California Lutheran University 1994 — 1996
Bachelor's degree, History
Lane Community College 1991 — 1994
General Studies
Boise High School 1988 — 1991
State Farm February 2014 - Present
State Farm June 2013 - January 2014
Progressive Insurance October 2007 - June 2013
2005-2007 Body Xchange Fitness Clubs 2005 - 2007
2004-2005Copeland Sports Superstore 2004 - 2005
Skills
Insurance, Training, Customer Satisfaction, Recruiting, Customer Service, Leadership, Account Management, PowerPoint, Microsoft Excel, Microsoft Word, Microsoft Office, Public Speaking, Strategic Planning, Marketing, Management, Coaching
Education
California State University-Bakersfield 2005 — 2007
Bachelors of Science, Business Administration; management
ADP August 2015 - Present
Newegg.com April 2014 - August 2015
Newegg.com July 2012 - March 2014
Ingram Micro June 2008 - June 2012
Ingram Micro August 2005 - June 2008
Progressive Insurance November 2002 - August 2005
Sage August 2001 - November 2002
Inforte August 2000 - June 2001
Skills
Project Management, Management, Business Process..., Vendor Management, Business Analysis, Business Process, Process Improvement, E-commerce, CRM, PMO, Cross-functional Team..., SDLC, Team Building, Salesforce.com, SharePoint, Content Management, Taxonomy, Content Marketing, Content Creation, User Experience, Copywriting, Communications Planning, Social Media, SEO, Copy Editing, HTML, Information Architecture, Web Design, Web Navigation, Data Analysis, Data Modeling, Analysis, SAP, Requirements Gathering, Faceted Search, SaaS, Team Management, Reporting & Analysis, B2B, Jive, Social Collaboration, Intranet, Knowledge Management
Education
California State Polytechnic University-Pomona
B.S., Business Administration, Computer Information Systems (CIS), Business Systems Analysis
Connor Group July 2015 - Present
Connor Group July 2014 - June 2015
Connor Group February 2013 - June 2014
Progressive Insurance October 2010 - December 2012
Progressive Insurance November 2009 - October 2010
Premier Pools & Spas August 2008 - June 2009
Enterprise Rent-A-Car January 2006 - June 2008
Skills
Operations Management, Customer Service, Outlook, Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Problem Solving, Financial Reporting, Time Management, Finance
Education
California Polytechnic State University-San Luis Obispo 2004 — 2008
Bachelor's Degree, Business Administration and Management, Human Resources
Copenhagen Business School 2006 — 2006
Progressive Casualty Insurance Company 2006 - 2008
Progressive Insurance 2004 - 2006
Progressive Insurance 2001 - 2004
Progressive Insurance 1996 - 2001
Education
Saddleback College 1978 — 1979
Humanities
California State University-Sacramento 1977 — 1977
Behavioral Science/Humanities
California Baptist University 1972 — 1977
Riverside City College 1975 — 1975
Business Math
PSYCLO January 2011 - Present
Progressive Insurance September 2007 - Present
Education
California State University-Bakersfield 2002 — 2007
BA, Political Science
Progressive March 2005 - Present
Progressive Insurance January 2003 - March 2004
Progressive Insurance May 2002 - March 2003
Skills
Insurance Claims, Auto Liability, Claims, Casualty, Property Damage, Performance Management, PeopleSoft, Employee Hiring, New Hire Training, Leadership Development, People-oriented, Problem Solving, Prioritization, Organizational..., Technical Writing, Relationship Development, Team Leadership, Work Environment
Education
California Lutheran University 1998 — 2002
Bachelor of Science (BS)
Esurance September 2007 - March 2015
Progressive Insurance February 2003 - October 2005
Skills
Claims Management, Liability, Property & Casualty..., Claim, Insurance
Education
California State University-Chico 1997 — 2001
Bachelor's Degree, Public Administration
Progressive Insurance Systems ConsultantMazda North American OperationsNovember 1999 - November 2006
AmerisourceBergen April 1998 - November 1999
Experían Business Information Services March 1997 - April 1998
Credentials Services International, Inc March 1993 - March 1997
TRW Business Credit Services July 1990 - March 1993
McDonnell Douglas Aerospace Information Systems June 1986 - July 1990
Education
California State Polytechnic University-Pomona 1981 — 1987
BS, Computer Information Systems
Upland High School 1978 — 1981
Diploma
Esurance October 2008 - Present
GMAC Insurance September 1999 - October 2008
Farmers Insurance March 1993 - September 1999
Progressive Insurance September 1990 - August 1992
Skills
Claims Management, Claim, Insurance, Strategy, Leadership, Change Management, Project Management, Strategic Planning, Talent Management, Property & Casualty..., Liability, Casualty, Property Damage, Claim Investigation, Litigation Management, Claims Resolution, Claims Handling, Process Improvement
Education
California State University-Fresno 1986 — 1988
Bachelor of Science, Risk Management & Insurance
Farmers Insurance January 2011 - Present
Farmers Insurance November 2007 - December 2010
Farmers Insurance September 2006 - September 2007
Progressive Insurance August 2005 - September 2006
Progressive Insurance July 2004 - August 2005
Skills
Property & Casualty..., Claims Management, General Insurance, Insurance, Casualty, Liability, Claim, Motorcycle, Subrogation, Litigation Management, Customer Service, Risk Management, Claim Investigation, Casualty Insurance, Claims Handling
Education
California State University-Northridge 2003 — 2004
Bachelor of Science (BS), Business Administration, Management and Operations
Progressive Corporation May 2007 - Present
Progressive Insurance 1995 - Present
Progressive Corporation July 2003 - May 2007
Progressive Corporation January 1998 - July 2003
Skills
Subrogation, Claim, Fraud, Private Investigations, Claims Management, Liability, Casualty, Insurance, Property & Casualty..., Investigation, Litigation Management, Property Damage, Motorcycle, Commercial Lines, Legal Liability, Workers Compensation, Commercial Insurance, General Insurance, Claim Investigation, Risk Assessment, Liability Analysis, Evidence, Claims Handling
Education
California State University-Long Beach 1989 — 1994
BS, Criminal Justice
See Below 1989 — 1994
Bachelor of Science (B.S.), Criminal Justice/Police Science
Progressive Insurance June 2013 - Present
Bank of America August 2011 - June 2013
Macy's August 2010 - November 2011
City of Palmdale Library Literacy Program February 2007 - June 2010
Los Angeles Superior Court January 2010 - April 2010
Skills
Adobe Creative Suite, Microsoft Office, Customer Service, Microsoft Excel, PowerPoint, Outlook, Microsoft Word, Research, Project Management, Photoshop, Windows, Sales
Education
California State University-Northridge 2006 — 2010
Bachelor of Arts (BA)
Progressive Insurance June 2015 - Present
Wagner, Falconer & Judd, Ltd. December 2014 - Present
Wagner, Falconer, & Judd, Ltd. December 2014 - June 2015
Bolt Hoffer Boyd Law Firm January 2013 - September 2014
2nd Judicial District September 2010 - December 2012
Pustorino, Tilton, Parrington & Lindquist December 2009 - February 2010
Johnson & Condon January 2008 - September 2008
Anoka County Attorney's Office May 2007 - November 2007
TURCK Inc. 2005 - 2006
Skills
Legal Writing, Legal Research, Westlaw, Litigation, Civil Litigation, Legal Issues, Courts, Mediation, Alternative Dispute..., Product Liability, Trials, Arbitration, Appeals, Hearings, Trial Practice, Wrongful Death, Personal Injury
Education
William Mitchell College of Law 2006 — 2009
JD
Buena Vista University 1996 — 2000
BA, Political Science and Communications and Performance Studies
Alameda County April 2014 - Present
Sammco 2004 - Present
Oakland Athletics 1998 - Present
Alameda County March 2013 - April 2014
La Clínica de la Raza January 2006 - March 2013
County of Alameda January 2004 - February 2006
Progressive Insurance January 2002 - December 2004
Cableco Technologies January 2000 - January 2002
Skills
Data Entry, System Administration, Administrative..., Event Planning, Nonprofits, Spanish, Video, Office Administration, Office Management, Microsoft Office
Education
California State University-East Bay 1994 — 1999
PharMerica May 2015 - Present
Kentucky Health Cooperative January 2013 - May 2015
Navitus Health Solutions, LLC August 2005 - December 2012
Humana June 2002 - August 2005
Bristol West Insurance Group June 1997 - August 2001
Progressive Insurance 1993 - 1997
Skills
Pharmacy Benefit..., Managed Care, Medicare Part D, Medicaid, Health Insurance, Insurance, Medicare, Healthcare, Claim, HMO, Health Policy, Pharmacy, Process Improvement, Auditing, HIPAA, Leadership, Subrogation, Healthcare Management, Management, Litigation
Education
University of Maine School of Law 1990 — 1993
JD, Law
Bucknell University 1986 — 1990
BA, Economics
Thornton Academy 1982 — 1986
HS Diploma, College Prep
Progressive Insurance October 2013 - Present
Progressive Insurance September 1997 - October 2013
Skills
Claims Management, Training, Process Improvement, Social Media, Performance Management, Staff Development, Personal Development, Microsoft Word, Insurance, Coaching, Property & Casualty..., Training Delivery, Analysis, Team Building, Leadership Development
Education
California State University-Long Beach
Bachelor of Arts (B.A.), Organizational and Interpersonal Communication
None December 2012 - Present
CA Department of Corrections and Rehabilitation October 2011 - Present
California Department of Corrections and Rehabilitation June 2006 - October 2011
Califonia Department of Consumer Affairs April 1996 - June 2006
CalFarm Insurance April 1994 - April 1996
Progressive Insurance March 1986 - August 1991
Skills
Organizational..., Leadership Development, Organizational..., Coaching, Change Management, Strategic Planning, Team Building, Leadership, Personal Development, Staff Development, Succession Planning, Government, Performance Management, Labor Relations, Management, Public Speaking, Employee Relations, 360 Feedback, Consulting, Executive Development, Program Management, Executive Coaching, Recruiting, Management Consulting, Teaching, Workshop Facilitation, Training, Human Resources, Customer Satisfaction, Employee Engagement, Employee Training, Personnel Management, Career Development, Conflict Resolution, Culture Change, Policy, Talent Management, Strategy, Organizational Design, Development & delivery...
Education
University Associates Grad School of HRD 1976 — 1985
MHRD, Human Resources Development
California State University-Long Beach 1979 — 1979
Business and Public Administration
US Navy Officer Candidate School 1972 — 1973
Commissioned Officer US Navy, Naval Science and Operational Studies
California State University-Sacramento 1971 — 1973
BS, Business/Accounting
Cerritos College 1969 — 1971
Associate’s Degree, Business Administration and Management, General
Progressive Insurance April 2012 - Present
Seghesio Family Vineyards August 2011 - Present
Enterprise Rent-A-Car May 2002 - February 2012
Enterprise Rent A Car May 2002 - February 2012
Enterprise Rent-A-Car January 2002 - May 2002
Henry Wine Group December 2001 - May 2002
Enterprise Rent-A-Car October 2001 - January 2002
Enterprise Rent-A-Car May 2001 - October 2001
Firestone Bar & Grill February 1996 - June 2001
Skills
Organizational..., Training/Mentoring, Relationship Development, Fundraising, Hiring, Customer Service, Account Management, Cold Calling, Customer Satisfaction, Management, Negotiation, Training
Education
Cal-Poly 1995 — 2001
B.A, Graphic Communications
California Polytechnic State University-San Luis Obispo 1995 — 2001
BS, Graphic Communicatios
National General Insurance March 2013 - Present
Mercury Insurance November 2012 - March 2013
Networked Insurance Agents 2007 - 2009
Travelers (Mendota) 2006 - 2007
Cabrillo General Insurance Agency Inc January 2004 - 2006
Progressive Insurance 1996 - 2003
Skills
Insurance, Property & Casualty..., Commercial Insurance, Customer Service, Underwriting, Workers Compensation, Team Leadership, Forecasting, Sales, Marketing Strategy, Sales Management, Account Management, Customer Satisfaction, Negotiation, Outlook
Education
California State University-Northridge
Bachelor of Applied Science (B.A.Sc.), Business Education - Economics
Progressive Insurance January 2007 - Present
Progressive Insurance January 2005 - January 2007
Claim June 2003 - January 2005
Skills
Claim, Casualty, Liability, Claims Management, Property & Casualty..., Litigation, Legal Liability, Claims Handling, Commercial Insurance, Claim Investigation, Subrogation, Professional Liability, General Insurance, Property Damage, Liability Analysis, Commercial Lines
Education
California State University-East Bay 2001 — 2003
Bachelor of Arts (B.A.), Sociology
Diablo Valley College 1999 — 2001
Associate of Arts (A.A.), General Education
AIG April 2009 - Present
AIG Private Client Group January 2005 - April 2009
Progressive Insurance September 2000 - January 2005
Skills
Property & Casualty..., Insurance, Brokers, Underwriting, General Insurance, D&O, Commercial Lines, Liability, Workers Compensation, Professional Liability, Commercial Insurance, Business Development, Casualty, Reinsurance, Employment Practices..., Legal Liability, Umbrella Insurance, Claims Management, Excess, Executive Management, Indemnity, Directors & Officers..., Captives, Claim, CPCU, Enterprise Risk..., Homeowners, Fixed Annuities, Term Life Insurance, Long-term Care, Life Insurance, Employee Benefits, Accident, Health Insurance, Insurance Brokerage, Litigation Management, Sales, Liability Analysis, Financial Services, Risk Management, Relationship Management, Financial Risk, Disability Insurance, Inland Marine, Bancassurance, Retirement, Risk Management..., Casualty Insurance
Education
California State University-Northridge 1990 — 1993
Bachelors, Finance/Marketing
Progressive Insurance
Skills
Homeowners Claims, Homeowners Claims..., Homeowners Injury..., Commercial Insurance, Commercial Real Estate, Residential Investment..., Field Investigations
Education
California State Polytechnic University-Pomona 1987 — 1991
Bachelor’s Degree, Hotel, Motel, and Restaurant Management
JCL Claims Services, Inc. January 1996 - Present
Carl Warren & Company January 1992 - December 1996
Progressive Insurance 1985 - 1992
Skills
SIU, Casualty and..., Claim, Legal Liability, Property & Casualty..., Property Damage, Insurance, Liability, Claims Management, Litigation Management, Product Liability, Umbrella Insurance, Real Estate, Professional Liability, Flood Insurance, Process Improvement, Project Management, Negotiation, Public Speaking, Commercial Insurance, Casualty, Commercial Lines, Private Investigations, Workers Compensation, General Insurance, Casualty Insurance
Education
California State University-Northridge 1980 — 1985
BA, Business Management
Omar R. Bardales, CPA April 1990 - Present
Progressive Insurance March 1990 - June 1992
Grant Bennett Accountants, Inc. September 1987 - March 1990
Skills
Tax Preparation, Accounting, Tax, QuickBooks, Financial Reporting, Income Tax, Tax Returns, Corporate Tax, Bookkeeping, CPA, GAAP
Education
California State University-Northridge 1981 — 1984
Bachelor of Science, Business Administration
Encompass Insurance March 2014 - Present
Travelers May 2005 - March 2014
Progressive Insurance December 1999 - April 2005
CNA Insurance June 1998 - December 1999
Skills
Claims, Insurance, Customer Service, Liability, Settlements, Investigation, Subrogation, Problem Solving, Analysis, Compliance, Negotiation, Property Damage, Property & Casualty..., Fraud, Insurance Claims, Casualty, Documentation, Microsoft Office, PowerPoint, Arbitration, Mentoring, Call Center
Education
Cabrini College 2009 — 2011
Masters of Science, Organization Leadership
Kutztown University of Pennsylvania 1996 — 1998
Bachelors, Business Administration
Me, Myself, & I July 2012 - Present
E&J Gallo Winery May 2006 - July 2012
Progressive Insurance May 1997 - January 2006
Skills
Wine, Account Management, Cross-functional Team..., Packaging, Wine Tasting, POS, Customer Service, Project Management, Budgets, Leadership, Advertising, Marketing Strategy, Sales Management, Consumer Products, Marketing, Analytics, Brand Architecture, Marketing Communications, Branding & Identity, Creative Problem Solving, Trade Shows, Creative Strategy, Direct Mail, Direct Marketing, P
Education
California State University, Fresno 1994 — 1996
B.S., Business Administration
Modesto Junior College 1991 — 1993
Progressive Insurance April 2001 - Present
Noble, Young & O'Connor 1997 - 2001
Skills
Claim, Insurance, Liability, Liability Analysis, Property
Education
DePaul University College of Law 1994 — 1997
Doctor of Law (J.D.)
California State University-Long Beach
Bachelor of Arts (B.A.), English Language and Literature, General
Progressive Insurance February 2012 - Present
Progressive Insurance April 2007 - February 2012
Progressive Insurance 2005 - 2007
Progressive Insurance 2002 - 2005
Progressive Insurance April 1996 - 2002
Skills
Claims Management, Claims Handling, Insurance, Claims Resolution, General Insurance, Litigation Management, Auto Claims, Claims Investigations, Underwriting, Personal Lines Auto
Education
Bryant and Stratton College 2013 — 2013
CPC, Certified Professional Coder
I don't work mom/housewifehousewifeJanuary 1984 - Present
Progressive Insurance January 1985 - October 1988
Education
California State University-East Bay 2002 — 2005
AA, Education
Progressive Insurance January 2015 - Present
Randstad Technologies US January 2014 - January 2015
AppleOne Employment Services November 2013 - January 2014
Comcast Cable April 2013 - September 2013
SCI Consulting March 2010 - December 2012
MACFADDEN January 2009 - March 2010
Systems Integration Group July 2007 - January 2009
Skills
CAS, SharePoint, VMware, Windows 7, SQL, Windows XP, Help Desk Support, Troubleshooting, Windows, Computer Hardware, Network Administration
Education
ECPI University 2002 — 2004
A.A.S., Computer Programming, 3.2
Bryant & Stratton College - Virginia Beach
Bachelor of Business Administration (B.B.A.), Information Technology
Progressive Insurance August 2001 - Present
Xerox June 1984 - September 1989
Education
California State University-Fullerton 1979 — 1985
Bachelor of Arts, Business Administration
Farmers Insurance March 2008 - Present
Progressive Insurance July 2006 - March 2008
United Friends of the Children 2002 - 2006
Education
California State University-Long Beach 2008 — 2011
Master of Public Administration, MPA
University Of California Santa Barbara 2002 — 2006
Bachelor of Arts, Law & Society
Progressive Insurance July 2000 - November 2003
Progressive Insurance January 1999 - December 1999
Progressive Insurance February 1996 - January 1999
Progressive Insurance December 1986 - October 1991
Progressive Insurance October 1985 - December 1986
Education
California Polytechnic State University-San Luis Obispo 1983 — 1984
Master of Business Administration (MBA), Completed one year of 2 year program/no degree conferred
California Polytechnic State University-San Luis Obispo 1979 — 1982
BS, Social Sciences, Business
M Benefit Solutions August 2013 - Present
Indiana Department of Insurance October 2012 - May 2013
State of Indiana, Department of Transportation May 2012 - October 2012
Progressive Insurance March 2005 - May 2010
Skills
Auto Claims, Customer Service, Accident Investigation, Research, Policy Analysis, Customer Oriented, Negotiation, Close Attention to..., Compliance, Outstanding time..., Accounting, Accounts Receivable, Payroll, Supervisory Skills, Quality Auditing
Education
CSU Chico 1995 — 2001
B.A., English
Ivy Tech Community College-Lafayette 2011 — 2012
A.A.S., Accounting, 3.7
progressive insurance October 2007 - January 2012
State Farm Insurance October 1987 - October 2007
Education
CSUN
Bachelor of Science (BS), Psychology
UCSD
BS, Psychology
Progressive Insurance June 1997 - Present
Office Max Call Center October 1994 - June 1997
Skills
Business Management, Inventory Management, Managerial Experience
Education
Bryant and Stratton College-Eastlake 1995 — 1997
Associates Degree, Business
Progressive Insurance March 2013 - Present
Cleveland Municipal School District February 2011 - March 2013
Cleveland Corporate / Smart Ed. Services February 2008 - February 2011
NSA/CSS Pacific March 2005 - January 2008
Education
Bryant & Stratton College
Associate of Applied Science Degree, Networking Technology
Snapsheet Inc August 2015 - Present
Snapsheet Inc August 2015 - Present
The Hartford September 2007 - August 2015
Progressive Insurance June 2003 - September 2007
Skills
Insurance, Property & Casualty..., Professional Liability, Commercial Insurance, General Insurance, Casualty, Disability Insurance, Liability, Negotiation, Claims Management, Customer Service
Education
California State Polytechnic University-Pomona 1993 — 1997
Duarte High
Progressive Insurance December 2014 - Present
Firstsource Solutions Limited January 2013 - April 2014
Firstsource Solutions Limited July 2012 - January 2013
FIRSTSOURCE GROUP USA INC January 2009 - July 2012
NORTH HOLLYWOOD ADHC July 2007 - July 2008
The Home Depot September 2007 - February 2008
Skills
GREAT AT UNDERSTANDING..., Call Centers, Leadership, Customer Service, Sales, Coaching, Customer Satisfaction, Customer Experience, Vendor Management, Team Management, CRM, Performance Management, Customer Retention, Training, Recruiting, Interviews, Management, Data Entry, Team Leadership
Education
California State University-Los Angeles 2005 — 2007
Bachelor of Arts (B.A.), Psychology
East Los Angeles College 2000 — 2004
Associate of Arts (A.A.), Liberal Arts
Plymouth Rock Assurance May 2007 - Present
Progressive Insurance August 1999 - May 2007
Safety Insurance August 1990 - August 1999
Education
Bryant College
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Bryant College
Bachelor's degree, Business Teacher Education
Progressive Insurance January 2007 - Present
Skills
Customer Retention, Customer Engagement, Customer Satisfaction, Operations Management, Communication Skills, Couples Counseling, Writing, Benefits Negotiation
Education
The Master's College 2009 — 2013
Master of Arts (M.A.), Biblical Counseling
CSU Stanislaus 2003 — 2005
Bachelor of Arts (B.A.), Counseling Psychology
Progressive Insurance November 2011 - Present
KB Home July 2013 - October 2013
Education
California State University-Fullerton 2005 — 2007
Psychology
Progressive Insurance January 2007 - Present
Progressive Insurance August 2005 - January 2007
Skills
Claim, Litigation, Liability, Claims Management, Legal Liability, Property & Casualty..., Insurance, Casualty, Subrogation, Property Damage, Liability Analysis, Claim Investigation, Litigation Management, General Insurance, Workers Compensation, Claims Resolution, Negotiation
Education
Bryant and Stratton College-Parma 1999 — 2001
Associate's degree, Business Administration, Medical Administrative Assistant
Progressive Insurance November 2004 - Present
Skills
Property & Casualty..., Casualty Insurance, Claim, Liability, Claims Management
Education
University of Southern California 2002 — 2004
Bachelor's Degree, Psychology
California State University-Fullerton 2000 — 2002
Harvard-Westlake School 1994 — 2000
Progressive Insurance
Skills
Insurance, Liability, Claims Management, Property
Education
California State University-Fullerton 2003 — 2008
Bachelor of Arts (B.A.), History
Progressive Insurance
Skills
Insurance, Property, Liability, Customer Service, Claims Management, Microsoft Excel, General Insurance, Casualty Insurance, Underwriting
Education
California State University San Marcos
Hillsborough Community College