ServiceNow Company
Industry: Computer software company
DescriptionServiceNow, Inc. is an American cloud computing company with its headquarters in Santa Clara, California. It was founded in 2004 by Fred Luddy, the previous CTO of software companies Peregrine Systems and Remedy Corporation. Headquarters: Santa Clara, CA CEO: John Donahoe (Apr 3, 2017–) Revenue: 1.933 billion USD (2017) Founders: Fred Luddy, David Loo, Bow Ruggeri, Don Goodliffe
ServiceNow List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at ServiceNow. You can filter them based on skills, years of employment, job, education, department, and prior employment.
ServiceNow Salaries. You can even request information on how much does ServiceNow pay if you want to. Learn about salaries, pros and cons of working for ServiceNow directly from the past employees.
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ServiceNow Employees
ServiceNow June 2012 - Present
Qualcomm April 2007 - June 2012
Skills
Applicant Tracking..., Onboarding, Sourcing, Customer Service, Microsoft Office, Talent Acquisition, Reports, Candidate Generation, Social Media, Microsoft Excel, Microsoft Word, Leadership, Temporary Placement, Networking, Hiring, Human Resources, College Recruiting, Search, Interviews, Information Technology, Technical Recruiting, Management
Education
Northern Essex Community College
Pivot Technology Solutions April 2015 - Present
Sigma Solutions, Inc. September 2012 - April 2015
ServiceNow February 2012 - September 2012
CBRE January 2011 - January 2012
CBRE July 2007 - January 2011
CBRE/Trammell Crow Company January 2004 - July 2007
CBRE/Trammell Crow Company October 2001 - January 2004
CBRE/Trammell Crow Company January 2000 - October 2001
Lincoln Property Company October 1999 - January 2000
Skills
Outstanding Customer..., Cost Containment, Mergers, Employee Management, IT Service Management, Operations Management, ITIL, End User Support, Customer Satisfaction, Call Center, Help Desk Management, Service Desk, Process Improvement, People Management, User Education, Help Desk Support, Cost Accounting, Business Process..., Business Process..., Management, Technical Support, Customer Service, CRM, Leadership, Call Centers, Mergers & Acquisitions, Cloud Computing, Program Management, Managed Services, Team Management, Outsourcing, IT Operations, Strategy, Enterprise Software, Strategic Planning, IT Management, Information Technology, Vendor Management, Data Center, Human Resources, SaaS, Disaster Recovery, IT Strategy, Integration, Service Delivery, Security, Recruiting, Business Analysis
Education
Stephen F. Austin State University 1993 — 1997
BS, Psychology/Sociology
ServiceNow 2012 - Present
Alere, Inc. October 2009 - February 2012
Alere- San Diego 2008 - 2012
Eastman Kodak March 2004 - May 2008
Skills
Windows, Computer Hardware, Software Documentation, Hardware, System Administration, Troubleshooting, Active Directory, HTML, OS X, VoIP, Software Installation, System Deployment, Networking, Windows 7, Technical Support, Printers, Windows Server
Education
Southwestern College
ServiceNow May 2015 - Present
ServiceNow November 2012 - April 2015
ServiceNow August 2012 - November 2012
ServiceNow October 2011 - July 2012
Data Domain (acquired by EMC) July 2010 - October 2011
Skills
Enterprise Software, SaaS, Cloud Computing, Salesforce.com, Product Management, Go-to-market Strategy, Analytics, Management, Portfolio Management, Finance, Analysis, CRM, Strategic Financial..., Storage, Project Management, Pricing, Business Intelligence, Start-ups, Resource Management, Demand Management, Application Lifecycle..., Test Management, Business Analysis, Software Development..., Agile Methodologies, Pricing Strategy, Investor Relations, Business Operations, IT Service Management, Sales Process, Financial Modeling, Revenue Forecasting, Product Forecasting, Financial Reporting, IPO, Secondary Offerings, Roadshows, Public Speaking, Technical Presentations, Professional Services..., S-1, Statistical Modeling
Education
San Diego State University-California State University 2004 — 2008
Bachelor’s Degree
University of Oxford 2007 — 2007
ServiceNow March 2013 - Present
ServiceNow October 2012 - March 2013
Qualcomm July 2010 - October 2012
Gaia Earthworks January 2010 - January 2011
Sharp HealthCare 2010 - 2010
The Sporting Club November 2005 - May 2009
The Coffee Bean & Tea Leaf September 2003 - November 2005
First American Title September 2002 - August 2003
Skills
Customer Service, Sales, Inventory Management, Data Entry, Payroll, Quality Control, Policy Analysis, System Administration, Microsoft Office, Microsoft Excel, Human Resources, Talent Acquisition, Interviews, Great communications...
Education
University of California, San Diego 2001 — 2006
Sociology, Sociology, Art History, Education
ServiceNow March 2015 - Present
Fischer Visual Manager January 2010 - March 2015
The Exchange June 2006 - January 2010
Skills
Data Management, Software Process..., Data Integration, Financial Analysis, Financial Reporting, Executive Reporting, Software Implementation, Software Project..., Product Management
Education
Southern Methodist University - Cox School of Business 2008 — 2009
Master of Business Administration (M.B.A.), Corporate Finance
Oklahoma State University 2001 — 2006
Bachelor of Science (B.S.), Finance, General
The Starter's Academy January 2013 - Present
ServiceNow – The Enterprise Cloud Company September 2014 - May 2015
ServiceNow July 2013 - September 2014
FICO December 2011 - July 2013
Hewlett-Packard November 2010 - December 2011
Hewlett-Packard January 2007 - November 2010
Hewlett-Packard January 2005 - January 2007
Intuit April 2003 - March 2005
Peregrine Systems March 2002 - April 2003
Peregrine Systems May 2000 - March 2002
Skills
Enterprise Software, SaaS, SDLC, ITIL, Agile Methodologies, Business Analysis, Project Management, Product Management, Agile Project Management, Business Intelligence, Software Development, IT Management, Program Management, Pre-sales, Cloud Computing, Analytics, Go-to-market Strategy, Scrum, Professional Services, IT Service Management, Software Implementation, Cross-functional Team..., Solution Architecture, Web Applications, Service Management, Information Technology, Systems Engineering, PaaS, Awesomeness
Education
University of North Texas 1995 — 1997
MA, Communication Studies
University of North Texas 1991 — 1995
BA, Communication Studies
ServiceNow 2012 - Present
Adobe Systems 2010 - 2012
Oracle 2007 - November 2010
Cast Iron Systems 2006 - 2007
Business Objects 2003 - 2006
BMC Software 1999 - 2002
Platinum Technology 1995 - 1999
Wall Data 1992 - 1995
Brightwork Development 1987 - 1992
Skills
SaaS, Solution Selling, Enterprise Software, Sales Process, Salesforce.com, Alliances, Analytics, Channel, Account Management, Lead Generation, Business Intelligence, Software Sales, Business Alliances, Cloud Computing, Digital Marketing, Professional Services, CRM, Sales Enablement, Software Industry, Integration, Go-to-market Strategy, Demand Generation, Business Process, Strategic Partnerships, Leadership, Direct Sales, Start-ups, Selling, Strategy, Sales Operations, Pre-sales, Channel Partners, Product Management, Partner Management, Managed Services, Business Development, E-commerce, Product Marketing, Data Center, Multi-channel Marketing, Complex Sales, Mobile Devices, B2B, PaaS, Competitive Analysis, Cross-functional Team..., Consulting, Sales Presentations, Outsourcing, Vendor Management
Education
Rutgers University-New Brunswick 1988 — 1993
ServiceNow – The Enterprise Cloud Company January 2015 - Present
ServiceNow July 2012 - Present
ServiceNow July 2011 - Present
ServiceNow July 2010 - Present
Various Mortgage Companies January 2002 - July 2010
Skills
SaaS, Cloud Computing, Enterprise Software, Professional Services, IT Service Management, Solution Selling, CMDB, ITIL, PaaS, Pre-sales, Salesforce.com, Service Management, Software Industry, Information Technology, CRM, Service-Now, Service Delivery, Sales Enablement, Leadership, Sales Process, IT Operations, IT Management, Sales Operations, Managed Services, Virtualization, Business Alliances, Consulting, Data Center, Partner Management, Endorsements
Education
San Diego State University-California State University 1997 — 2002
Business / Administration, Business & Administration, focus on Finances; Psychology, Communications
Kareo January 2015 - Present
ServiceNow September 2014 - December 2014
Boeing September 2010 - September 2014
MSC Software June 2009 - July 2010
MSC Software May 2000 - February 2010
Skills
User Interface Design, User Experience, Product Management, Product Design, Product Development, Product Lifecycle..., Software Design, Software Development, Quality Assurance, Testing, Engineering, Nastran
Education
University of Southern California - Marshall School of Business 2003 — 2006
Master of Business Administration
University of Southern California 1999 — 2000
Master of Engineering, Computer-Aided Engineering
University of California, Los Angeles 1995 — 1999
Bachelor of Science, Mechanical Engineering
ServiceNow November 2014 - Present
Yahoo! 2013 - November 2014
Cengage Learning 2011 - 2012
Intuit 2006 - 2010
Intuit January 2005 - November 2006
Intuit January 2002 - December 2004
Intuit January 2001 - January 2002
Intuit January 2000 - January 2001
Skills
Object Oriented Design, Java, C++, Servlets, XML Schema, Agile, XML, Scrum, Agile Methodologies, Software Engineering, Web Services, JavaScript, Eclipse, Spring, Tomcat, AJAX, Software Development, SaaS, SQL, C#, SOA, Cross-functional Team...
Education
Stanford University
M.S., Scientific Computing and Computational Mathematics
Stanford University
B.S., Mathematical and Computational Sciences
ServiceNow October 2014 - Present
ServiceNow October 2008 - October 2014
Pure Inc February 2007 - September 2008
GDA Technologies Inc 2005 - 2007
UC Davis CS Dept. September 2002 - May 2005
Skills
JavaScript, Java, PHP, HTML, CSS, Shell Scripting, C, XML, Linux, Cloud Computing, Web Applications, Software Development, Scrum, Integration, AJAX, Java Enterprise Edition, REST, IT Service Management, Perl, Architecture, System Administration, Agile Methodologies
Education
University of California, Davis 2000 — 2005
Bachelors
ServiceNow May 2015 - Present
ServiceNow August 2012 - Present
Aeritae Consulting Group August 2008 - July 2012
Prime Therapeutics September 2007 - August 2008
ITSMf MN LIG 2006 - 2008
Target June 2006 - September 2007
Faegre & Benson LLP February 2006 - May 2006
GMAC-RFC March 2004 - July 2005
Thomson West August 2000 - March 2004
Pope Resources 1998 - 1999
Skills
Process Improvement, Business Analysis, ITIL, IT Service Management, Incident Management, Process Development, Documentation, Business Requirements, Metrics, Release Management, Integration, Process Engineering, IT Operations, Service Desk, Configuration Management, Analysis, SLA, SDLC, Program Management, Requirements Analysis, Service Management, IT Management, Change Management, Business Process..., Business Continuity, Agile, Service Delivery, IT Strategy, IT Governance, Business Process, Team Leadership, Customer Relations, Problem Solving, Team Building, Project Planning, SQL, Unix, Visio, SQL Server, Strategic Planning, MS Project, Agile Methodologies, ERP, Governance, Customer Service, Infrastructure, Software Documentation, CRM, System Deployment, Vendor Management
Education
New Horizon MN 2006 — 2006
Masters, ITIL
Southwest Minnesota State University 1986 — 1990
BS, Accounting & Computer Science
Salem High 1982 — 1986
ITIL Training Zone
ITIL v3 Expert Certification
Workday April 2015 - Present
Efficient Technology August 2012 - March 2015
ServiceNow October 2010 - August 2012
ServiceNow July 2008 - October 2010
Skills
Service-Now, CMDB, SaaS, PaaS, IT Service Management, ITIL, Cloud Computing, JavaScript, Enterprise Architecture, Web Services, Enterprise Software, XML, SOAP, Java, Software Development, Agile Methodologies, Configuration Management, Integration, Service Desk, Linux, Jokes, Scrum, SDLC, ServiceNow
Education
San Diego State University-California State University 2007 — 2010
Bachelor of Science (BS), Computer Science
CareFusion July 2013 - Present
CareFusion January 2013 - Present
CardioNet April 2012 - October 2012
ServiceNow October 2011 - March 2012
CareFusion 2008 - 2009
Pleasant Holidays November 2005 - December 2007
Skills
MBA, CCNA, MCSE 2003 Security+, MCITP, A+ Certified, CompTIA Network+..., SoapUI, CDMA, GSM, TestTrack, Agile Testing, Microsoft SQL Server, Visual Studio, VMware
Education
University of Phoenix 2007 — 2009
MBA, Business Administration and Management, General
United Education Institute 2004 — 2004
Information Technology, Computer Systems Technician
Univerisity of Fribourg 2003 — 2003
French, French, Marketing
San Diego State University-California State University 1997 — 2003
French, Marketing
ServiceNow – The Enterprise Cloud Company February 2015 - Present
ServiceNow February 2013 - January 2015
Oracle Corporation March 2007 - February 2013
Oracle October 2004 - February 2007
Oracle Corporation June 1997 - September 2004
Skills
Project Management, Leadership, Management, CRM, Oracle, Software Development, Enterprise Software, Cloud Computing, Enterprise Architecture, SaaS, Business Intelligence, Solution Selling, ERP, Solution Architecture, Integration, IT Strategy, SDLC, Vendor Management, Business Process..., Business Process, Software Project..., Pre-sales, SOA
Education
University of Nebraska-Lincoln
Master's Degree, Engineering
ServiceNow January 2013 - Present
ServiceNow August 2012 - January 2013
ServiceNow September 2009 - August 2012
IMAK Products March 2009 - September 2009
N'ware Technologies January 2006 - January 2009
Newmarket International June 2004 - December 2004
Skills
Requirements Analysis, PaaS, PowerPoint, Access, Software, SaaS, Microsoft Excel, Solution Selling, CRM, Enterprise Software, Professional Services, Lead Generation, ITIL, IT Service Management, Consulting, Cloud Computing, Sales Enablement, Sales Operations, Project Management, Program Management, Integration, Management, Marketing, Salesforce.com, Sales
Education
University of New Hampshire -- Peter T. Paul College of Business and Economics 2001 — 2005
BS, Business Administration with Concentration in Marketing; Minor in Psychology
ServiceNow – The Enterprise Cloud Company March 2015 - Present
Acorio November 2013 - March 2015
ServiceNow October 2012 - November 2013
ServiceNow – The Enterprise Cloud Company March 2012 - October 2012
MIR3 January 2010 - March 2012
Axion Commerce August 2007 - January 2009
Baron Custom Accessories September 2005 - March 2007
Skills
CSS, PHP, MySQL, jQuery, XHTML, XML, SOAP, Web Development, AJAX, JavaScript, JSON, Subversion, DHTML, User Experience, User Interface Design, Online Marketing, Graphic Design, LAMP, HTML, Wordpress, REST, SQL, Web Applications, HTML 5, Linux, User Interface, Apache, ActionScript, ServiceNow, HTML5, HTML + CSS, MVC, OOP, MIR3, ITSM, ITIL, Service-Now, WordPress
Education
Palomar College 2002 — 2003
ServiceNow April 2015 - Present
Trade with Precision June 2010 - Present
Model N Inc. October 2007 - October 2008
Lawson Software April 2004 - October 2007
Pivotal Corporation 1999 - 2001
PeopleSoft 1998 - 1999
Hyperion Solutions 1996 - 1998
Scantron Corporation September 1989 - July 1995
Education
San Francisco State University 1984 — 1989
BS, Business Administration
Cogent UX June 2010 - Present
ServiceNow October 2012 - January 2014
DR Systems May 2012 - October 2012
SweetLabs, Inc. - a Google Ventures + Intel Capital startup May 2011 - April 2012
Intuit Inc. September 2004 - June 2010
AOL/PersonaLogic June 1997 - April 2001
American Digital Network June 1996 - May 1997
Lambesis 1995 - 1996
Skills
Web Design, User Experience, Visual Design, Product Design, Information Architecture, Mind Mapping, Typography, Web Marketing, A/B testing, Branding & Identity, Style Guides, Remote User Testing, Mobile Design, Web Application Design, Web Development, Design Leadership, User Interface Design, Interaction Design, Web Analytics, Content Strategy, Usability, User Interface, Front-end, Information Design, Usability Testing, HTML 5, User-centered Design, Strategy, Start-ups, Experience Design, Wire Framing, User Experience Design
Education
San Diego City College
University of Montana
ServiceNow – The Enterprise Cloud Company October 2014 - Present
ServiceNow - The Enterprise IT Cloud Company April 2013 - October 2014
ServiceNow April 2011 - September 2013
RCSB Protein Data Bank February 2009 - April 2011
UCSF - Department of Radiology July 2007 - February 2009
BN Coastal Technology January 2006 - July 2007
UCSD - Maple Lab June 2005 - July 2007
UCSD - Professor McIlwain March 2005 - February 2007
UCSD - Housing and Dining Services IT March 2003 - March 2005
iM Networks 2000 - 2001
Skills
Perl, Java, Linux, Bash, SQL, Python, JavaScript, MySQL, DRBD, C++, jQuery, Agile Methodologies, C#, Software Development, Software Engineering, PHP, Web Applications, Web Development, Programming, HTML, CSS, OS X, Databases, Unix, Windows, Security, PostgreSQL, Troubleshooting, Solaris, XML, Apache, Eclipse, Shell Scripting, Subversion, Scrum, Software Design, Servers, Git, REST, Cloud Computing, SOAP
Education
University of California, San Diego
BS, Physics (Specialization in Astrophysics)
Qualcomm December 2012 - March 2013
ServiceNow July 2012 - November 2012
Microfocus March 2009 - March 2011
Acucorp March 2000 - March 2009
Acucorp February 2006 - March 2008
Acucorp March 2004 - March 2005
AMS May 1998 - March 1999
Aquinas Academy September 1992 - June 1995
Skills
Unix, Linux, Software Quality..., System Administration, Testing, VMware, Solaris, Software Documentation, Scrum, Troubleshooting, Software training, DNS, Technical Support, VMware ESX, Bash, TCP/IP, Servers, Firewalls, Hardware, Hands-on Training, Data Center, Unix Administration, Joomla, Tomcat, Unix Shell Scripting, LDAP Administration, NFS, Tortoise SVN, Atlassian JIRA, Confluence, MySQL
Education
The Catholic University of America 1998 — 2002
M.A., Philosophy
The Catholic University of 1998 — 2001
MA, Philosophy; Ancient and Mediaeval philosophy
Thomas Aquinas College 1988 — 1992
BA, Liberal Arts
University of California, San Diego
InfoFUSION, llc. January 2014 - Present
Double Black Engineering September 2013 - Present
ServiceNow February 2012 - September 2013
TASC Inc. / Northrop Grumman September 2007 - February 2012
WOLCC Praise Band 2003 - 2009
Northrop Grumman Corporation August 2004 - September 2007
Northrop Grumman Corporation July 1999 - August 2004
Lockheed Martin Space Systems Company November 1997 - July 1999
Hughes Aircraft Company August 1995 - November 1997
Magnavox Electronic Systems Company April 1991 - August 1995
Skills
Systems Engineering, Software Engineering, Engagement Management, Enterprise Architecture, Software Architecture, Space Systems, Cloud Computing, SaaS, SOA, PaaS, IaaS, Intelligence Community, ServiceNow, Database Administration, Software Design, Software Development, Scrum, Agile Methodologies, Architecture, Service-Now, Integration, Security, Requirements Management, ITIL, Testing, Requirements Analysis, System Architecture, Technical Writing, Program Management, SDLC, Agile Project Management, Configuration Management, UML, Software Project..., CMMI, Enterprise Software, Unix, Oracle, Solution Architecture, Databases, IT Strategy, IT Operations, IT Service Management, Technical Leadership, IT Management, System Deployment, C++, Object Oriented Design, Distributed Systems, Linux
Education
University of Minnesota-Duluth 1979 — 1983
BA, Computer Science, Music, Mathematics
ServiceNow September 2012 - Present
Freelance December 2010 - Present
UCSB Sustainability February 2012 - June 2012
Remaking the University November 2011 - March 2012
sfa design July 2011 - November 2011
Pacific Records February 2005 - August 2005
Skills
Creative Writing, Editing, Graphic Design, Blogging, Photoshop, Singing, Songwriting, Technical Writing, Graphic Arts, Wikis, Proofreading, Customer Service, Mixed Media, Scrum, Agile Methodologies, Localization, Technical Documentation, Data Entry, Live Art, MediaWiki, Press Releases, Public Relations
Education
University of California, Santa Barbara 2008 — 2012
B.A., Literature
ServiceNow February 2013 - Present
Cricket Communications April 2006 - December 2012
Ericsson July 1999 - June 2006
Qualcomm September 1995 - June 1999
AAC Engineering February 1992 - September 1995
Anatech October 1986 - February 1992
Skills
Program Management, CDMA, LTE, Contract Negotiation, Situational Leadership, Strategic Leadership, SOX Compliancy, Six Sigma, Contract Management, Wireless, Telecommunications, Project Management, Team Leadership, 3G, Operations Management, Vendor Management, Mobile Devices, Cross-functional Team..., Cloud Computing, Leadership, Business Development, Cellular Communications, Management, SaaS, Outsourcing, Wireless Networking, Strategic Partnerships, Testing, IT Management, CRM, 4G, Product Management, DDoS Mitigation, RF, Computer Network..., Integration, Product Development, System Deployment, Network Design, Forecasting, Software Development, Networking, UMTS, VoIP, PMO, Ethernet, Start-ups, Go-to-market Strategy, Analysis, IP
Education
University of California, Davis 1984 — 1986
Master of Science (MS), Engineering
University of California, Davis 1979 — 1984
Bachelor of Science (BS), Mathematics
University of California, Davis 1979 — 1984
Bachelor of Science (BS), Civil Engineering
SimpliVity Corporation September 2014 - Present
ServiceNow February 2013 - August 2014
EMC April 2012 - January 2013
Arrow Line Painting, LLC May 2005 - March 2012
Skills
Pragmatic Marketing..., Product Marketing, Content Development, Technical Writing, Cloud Computing, Cold Calling, Solution Selling, Sales Process, Sales, Content Writing, VMware, Channel Partners, Demand Generation, SaaS, Team Leadership, Leadership, CRM, Strategy, Account Management, Lead Generation, Direct Sales, Professional Services, Management, Virtualization, Security, Storage, Sales Presentations, Federal Agencies, Social Networking, Marketing
Education
The University of Connecticut 2007 — 2011
Bachelor of Arts, Political Science
ServiceNow July 2012 - Present
Cisco Systems September 2009 - July 2012
Cisco Systems (Israeli development center) May 2005 - August 2009
Sheer Networks June 2001 - September 2005
ContactNow 1999 - 2001
IDF - Intelligence Corps July 1992 - August 1998
Skills
Software Development, Software Engineering, R&D, Network Management, Fault Management, Large Scale Deployments, Service Delivery, Web Services, ASP, PHP, Java, JavaScript, C, SQL, Linux, Scripting, Software Project..., PMP, Agile, Certified Scrum Master..., Certified Scrum Product..., Agile Methodologies, Network Administration, Design Patterns, Integration, Scrum, Agile Project Management, SaaS, Perl, Start-ups, REST, Distributed Systems, Architecture, Enterprise Software, System Architecture, Tomcat, Eclipse, SOA, TCP/IP, Java Enterprise Edition, OOP, Object Oriented Design, Cloud Computing, Scalability, SNMP, Software Design, Unix, Program Management, Virtualization, Web Development
Education
Tel Aviv University 1995 — 1998
MBA, Marketing & Technology Management
The Hebrew University 1989 — 1992
B.Sc., Computer Science & Mathematics
ServiceNow March 2012 - Present
Nimsoft September 2011 - March 2012
SLI Systems October 2010 - September 2011
EMC 2009 - October 2010
Data Domain May 2008 - October 2010
ILOG May 2007 - May 2008
Skills
Dreamweaver, Photoshop, WebEx, GoToMeeting, Agile, Teamwork, InDesign, Salesforce.com, Lead Generation, Channel, Trade Shows, Demand Generation, Eloqua, CRM, Email Marketing, Marketing, Enterprise Software, Marketo, Sales Operations, Product Launch, Field Marketing, Sales, Marketing Communications, Sales Enablement, Management, Multi-channel Marketing, SaaS, Cloud Computing
Education
San Jose State University 2002 — 2008
Bachelor of Science, Business Administration; Emphasis: Marketing
ServiceNow - The Enterprise IT Cloud Company August 2014 - Present
ServiceNow October 2012 - August 2014
Olympic Steel July 2011 - August 2011
New England Sports Network June 2011 - August 2011
New England Sports Network June 2010 - August 2010
Skills
Management, Facebook, Event Planning, Social Media Marketing, Social Media, PowerPoint, Outlook, Microsoft Excel, Social Networking, Microsoft Word, Microsoft Office, Event Management, Email Marketing, Public Relations, Marketing, Public Speaking, Research, Leadership, Communication Skills, Strategic Account..., ITIL, SaaS, Sales, New Business Development, Integration
Education
Providence College 2008 — 2012
BS, Management
Xavier High School 2004 — 2008
ServiceNow December 2012 - Present
BAE Systems July 2008 - September 2012
BAE Systems July 2007 - July 2008
Janos Technology June 2006 - January 2007
Skills
C#, Java, VBA, Maven2, Subversion, Spring, OSGi, ClearCase, Unix, Eclipse, NetBeans, Visual Studio, Tomcat, XML, Agile Methodologies, Ozone
Education
University of California, San Diego 2005 — 2008
Bachelor of Science (B.S.), Physics
ServiceNow May 2012 - Present
ESET May 2008 - May 2012
ESET November 2006 - May 2008
Symitar June 2003 - November 2006
CIBC June 2000 - April 2003
Skills
Troubleshooting, Antivirus, Computer Security, Security, Java, Android, JavaScript, Programming, MySQL, Automotive Repair, Internet Banking, CSS, PHP, Python
Education
San Diego Mesa College 1999 — 2002
Computer Science
ServiceNow September 2011 - Present
Compuware 1993 - 2011
Education
University of Detroit Mercy 1985 — 1989
ServiceNow December 2012 - August 2014
San Diego American Payroll Association January 2012 - October 2013
Accountemps, Robert Half International January 2012 - October 2012
Watkins Manufacturing Corporation August 2011 - December 2011
Yamagata America, Inc. March 2011 - May 2011
College of Education, San Diego State University May 2010 - May 2011
Hara CPA Services January 2011 - March 2011
World Foods Supermarket October 2008 - May 2010
Skills
Accounts Receivable, Microsoft Excel, Access, Accounting, Management, Process Improvement, Sales, Enterprise Software, Tax, Bank Reconciliation, Bad Debt, Leadership, Account Reconciliation, SAP, Month End Close, General Ledger
Education
San Diego State University-California State University
Bachelor of Science, Accountancy
Trace3 July 2015 - Present
Anametrix, Inc. January 2015 - June 2015
Various Companies May 2014 - December 2014
ServiceNow January 2013 - September 2013
Electric Visions January 2011 - August 2013
Websense December 2010 - January 2013
Law Office of Woods & Messina April 2009 - December 2010
Sunset Parking Service March 2008 - April 2009
ProFlowers December 2007 - March 2008
Kayne Eras Center 2006 - 2006
Skills
Microsoft Office, Salesforce.com, Cornerstone, Customer Relations, Customer Service, Lexis Nexis, Lexis, Training, Interviews, Payroll, Editing, Project Planning, Marketing, Leadership, Sales, Team Leadership, Human Resources
Education
San Diego Mesa College 2009 — 2010
ServiceNow February 2012 - July 2012
Computer Network Defence Ltd December 2009 - October 2011
Microsoft January 2008 - September 2009
IBM January 2006 - February 2008
UAT September 2005 - January 2006
WhiteHat Security October 2001 - December 2004
OWASP September 2001 - September 2003
Sanctum 2000 - 2001
Platinum Technology October 1998 - December 1999
Pacific Coast Feather Company January 1997 - June 1998
Skills
Application Security, Risk Management, Information Security..., Security, ISO 27001, OWASP, Threat Modeling, Security Development..., NIST 800-53, Secure SDLC, Web Application..., Application Security..., Application Security..., IT Security Assessments, IT Security Best..., Information Security..., ISO 27005, ISO 17799, BS7799, Information Risk, Threat & Vulnerability..., NSA-IAM, Information Security..., Security Training, Network Security, Computer Security, Security Architecture..., PCI DSS, Information Security
Education
Royal Holloway, University of London 2009 — 2010
MSc, Information Security
ServiceNow September 2012 - Present
The priSM Institute June 2012 - Present
Plexent August 2005 - September 2012
The priSM Institute June 2010 - June 2012
Northrop Grumman June 2008 - May 2009
Microsoft August 1997 - July 2005
Skills
IT Service Management, SLM, ISO 20000, MOF, IT Financial Management, Cost Allocation, IT Governance, Business Alignment, ITIL, CMDB, Green IT, Spanish, ISO, Service Lifecycle..., Governance, Service Management, Process Improvement, Business Process..., Integration, Program Management, Change Management, Project Management, IT Strategy, Business Process, Management, Configuration Management, IT Management, Leadership, Enterprise Software, Service Delivery, Risk Management, IT Operations, COBIT, Disaster Recovery, Management Consulting, Incident Management, Service Desk, PMP, Consulting, Service-Now
Education
Various sources 2000 — 2011
Post Graduate Studies, IT Service Management, ITIL and ISO 20000
Texas Tech University
Associates, MIS
Connectiv, Inc. August 2014 - Present
ServiceNow June 2010 - July 2014
HP February 2007 - June 2010
Mercury Interactive October 2006 - February 2007
Accenture August 2004 - October 2006
Discover Financial Services May 2003 - August 2003
Skills
IT Service Management, ITIL, CMDB, SaaS, Cloud Computing, Solution Architecture, Pre-sales, Enterprise Architecture, Configuration Management, Enterprise Software, IT Asset Management, PaaS
Education
University of Illinois at Urbana-Champaign 2000 — 2004
Bachelor of Science, Computer Engineering
ServiceNow March 2013 - Present
Nomura Securities April 2010 - March 2012
NYSE Euronext August 2009 - May 2010
Lehman Brothers August 2007 - October 2008
U.S. News & World Report January 2006 - June 2006
Skills
Corporate Communications, Project Planning, Product Management, IT Management, Project Management, Program Management, Team Leadership, Strategic Communications, IT Service Management, ITIL, Change Management, SDLC, Software Documentation, SaaS, Marketing Communications, Training, Business Analysis, Cloud Computing, Integration, Management, Service-Now
Education
University of Massachusetts, Amherst 1999 — 2003
BA, Communications
Equinix May 2014 - Present
ServiceNow February 2012 - August 2013
Yahoo! July 2010 - February 2012
Affymetrix April 2008 - July 2010
SanDisk May 2006 - April 2008
Network General October 2004 - May 2006
ECC February 2004 - October 2004
Real-Time Innovations September 2001 - February 2004
Skills
PeopleSoft, Employee Benefits, HRIS, Benefits Administration, Vendor Management, 401k, Flexible Spending..., Deferred Compensation, Health & Welfare..., Leave of Absence..., Income Protection, Compliance, Benefit Communication, Human Resources, Benefits Design, Onboarding, Benefits Management, New Hire Orientations, Employee Relations
Education
San Jose State University 1999 — 2003
BS, Business Administration - Human Resources
ServiceNow - The Enterprise IT Cloud Company June 2013 - Present
ServiceNow February 2012 - May 2013
Casne Engineering February 2010 - February 2012
Microsoft October 2008 - May 2009
Microsoft September 2004 - October 2008
Microsoft April 2000 - March 2005
Microsoft September 1999 - April 2000
Microsoft January 1999 - September 1999
Skills
Siemens WinPM, ION EEM, ITIL, OSIsoft, Vendor Management, Process Improvement, Process Development, Data Center, Data Center Architecture, Data Center Relocation, System Integrators, Data Analysis, Capacity Planning, Contract Negotiation, Contract Management, SharePoint, Database Design, SQL, SaaS, Management, Managed Services, IIS, Project Management, Integration, Infrastructure, Process Simulation, Visio, Program Management, System Administration, IT Operations, Cloud Computing, Enterprise Software
Education
Washington State University 1992 — 1995
BS, Chemical Engineering
Oregon State University 1989 — 1991
Chemical Engineering
ServiceNow April 2015 - Present
CA Technologies December 2010 - March 2015
Meg Whitman for California Governor March 2010 - December 2010
McAfee February 2009 - April 2010
Palm, Inc. December 2007 - November 2008
Cumulus Media June 2007 - December 2007
Magellan Navigation 2003 - 2007
Cisco Systems 2003 - 2003
WebEx Communications April 2002 - December 2002
Ariba February 2001 - September 2001
Skills
E-commerce, Web Analytics, SEO, Lead Generation, Strategy, Cross-functional Team..., SEM, User Experience, Information Architecture, SaaS, Content Strategy, Program Management, Product Marketing, Product Launch, Online Advertising, Product Management, CMS, Vendor Management, Social Media, Content Management, Budgets, Online Marketing, Team Leadership, Marketing Strategy, Budgeting, Web 2.0, Email Marketing, HTML, Social Media Marketing, Marketing Communications, Marketing Automation, Web Design, XML, Management, Digital Marketing, Strategic Planning, Usability and Testing, CMS Platforms/Operations, Content Marketing
Education
University of Colorado Boulder 1980 — 1982
Business Management
ServiceNow – The Enterprise Cloud Company September 2015 - Present
ServiceNow - The Enterprise IT Cloud Company April 2014 - Present
ServiceNow October 2011 - April 2014
Grey Group January 2011 - October 2011
Core Media Technologies July 2006 - December 2010
Marc Design 2003 - 2009
WPP Group September 2003 - July 2006
GE Capital January 2001 - September 2003
Skills
Cloud Computing, SaaS, Cloud Security, Risk Management, Security, Disaster Recovery, Federal Agencies, Privacy Issues, Privacy Regulations, 21 CFR Part 11, FISMA, FedRAMP, ISO, SSAE 16, SAS70, IT Strategy, ITIL, Computer Security, VMware, Data Center, CISSP, VMware ESX, Active Directory, Servers, Enterprise Software, IT Operations, Information Security..., Network Security, Business Continuity, Virtualization, IT Management, Firewalls, Information Technology, PCI DSS, IT Service Management, Incident Management, Penetration Testing, Infrastructure, Information Security, Enterprise Architecture, Cisco Technologies, Vulnerability Management, Network Architecture
Education
Culinary Institute of America 1998 — 2001
AS, Culinary Arts
New Milford High School 1993 — 1997
ServiceNow - The Enterprise IT Cloud Company July 2013 - Present
ServiceNow August 2012 - July 2013
Wisdomain, LLC April 2012 - August 2012
EMC October 2010 - April 2012
Outsights Inc. August 2006 - October 2010
Space Gateway Support, Kennedy Space Center March 2006 - August 2006
Applications IT, Oracle June 2003 - 2006
Oracle August 2000 - June 2003
Oracle Inc. February 1999 - August 2000
United Parcel Service August 1991 - February 1999
Skills
Project Management, Business Process Design, Business Process..., Knowledge Management, Strategic Planning..., Change Leadership, Lifestyle Coaching, Systems Thinking, Business Analysis, Change Management, Program Management, Process Engineering, Process Improvement, Team Leadership, Business Transformation, Service Delivery, Software Project..., Strategy, Strategic Planning, Cross-functional Team..., Analysis, Business Requirements, Software Documentation, Integration, IT Strategy
Education
University of Central Florida 1990 — 1993
Bachelor of Science, Computer Science
ServiceNow June 2009 - Present
The Active Network January 2006 - June 2009
FASPAC Systems 2002 - 2005
Ventaso 1999 - 2002
GERS Retail Systems 1993 - 1998
Brock Control Systems 1989 - 1993
Skills
SaaS, Enterprise Software, Solution Selling, Sales Process, Consultative Selling, Sales Management, Cloud Computing, Sales Enablement, Lead Generation, Sales, Business Development, Leadership, Cross-functional Team..., Start-ups, Strategy, Executive Management, Direct Sales, Strategic Partnerships
Education
University of California, Santa Barbara
BA, Economics
ServiceNow – Changing How People Work January 2015 - Present
ServiceNow - The Enterprise IT Cloud Company January 2014 - Present
ServiceNow April 2011 - January 2014
Oracle Corporation December 2010 - April 2011
Oracle October 2006 - January 2011
CA Technologies October 1999 - October 2006
Porter Cable 1994 - 1999
Skills
SaaS, PaaS, Enterprise Software, Key Account Development, IT Service Management, Business Intelligence, Solution Selling, Sales Operations, Selling, Account Management, Sales, ITIL, Analytics, Software Industry, Cloud Computing, Professional Services, Salesforce.com, Sales Enablement, CRM
Education
University of North Carolina at Wilmington 1987 — 1991
Bachelor of Science (BS), Finance and Financial Management Services
ServiceNow January 2013 - Present
ServiceNow May 2012 - December 2012
CA Technologies 2009 - November 2011
CA, Inc. 2003 - 2009
CA, Inc. 2003 - 2005
CA, Inc. 2001 - 2003
CA, Inc. 1999 - 2001
CA, Inc. 1998 - 1999
Eastdil Realty 1984 - 1986
Skills
Direct Sales, Strategic Partnerships, Marketing Strategy, Integrated Marketing, Budgeting, Pre-sales, Enterprise Software, Cloud Computing, Budgets, Sales, Cross-functional Team..., ITIL, Salesforce.com, Marketing, Program Management, Start-ups, Strategy, Competitive Analysis, CRM, SaaS, Sales Process, Business Development, Channel Partners, Account Management, Leadership, Management, Professional Services, Sales Operations, Solution Selling, Business Strategy, Sales Enablement, IT Service Management, Go-to-market Strategy
Education
Rutgers University
Bachelor of Arts (BA)
Rutgers, The State University of New Jersey-New Brunswick
BA, Bachelor’s Degree – RUTGERS COLLEGE
ServiceNow August 2013 - Present
Lionbridge Technologies June 2011 - March 2013
FAA January 2011 - May 2011
ARAMARK September 2008 - May 2011
Regis College August 2007 - May 2011
Neighborhood Health Plan September 2006 - September 2007
Cambridge College September 2005 - May 2006
Cherishment and Wakefield September 2004 - May 2005
Skills
Scheduling, Budgeting, Teamwork, Microsoft Office, Outlook, Customer Service, PowerPoint, Administration, Word, Excel, Event Planning, Public Speaking, Spanish, Writing, Non-profits, Social Networking, Budgets, Leadership, Microsoft Excel, Process Scheduler, Editing, Sales
Education
Regis College 2007 — 2011
Management, Communication, Economics
Regis College 2007 — 2011
of Bachelor of Arts, and Sciences; Business Management and Communication
Regis College 2007 — 2011
Bachelor of Arts, and Sciences; Business Management and Communication
Regis College 2007 — 2011
Bachelor of Arts, and Sciences; Business Management and Communication
Hewlett-Packard February 2015 - Present
ServiceNow July 2014 - February 2015
Neebula March 2014 - February 2015
HP Software 2006 - February 2014
Mercury Interactive 2001 - 2006
Covad Communications 1998 - 2000
Raptor Systems 1995 - 1998
Sprint 1990 - 1995
Skills
HP, Pre-sales, SiteScope, Application Performance..., CMDB, ITIL, Business Service..., Cloud Computing, Enterprise Software, SaaS, Solution Selling, Application Lifecycle..., Solution Architecture, Sales Enablement, Professional Services, Virtualization, Data Center, Firewalls, Business Alliances, Networking, IT Service Management, Enterprise Architecture, WAN
Education
San Jose State University
Workday February 2015 - Present
ServiceNow June 2014 - December 2014
Hewlett-Packard June 2013 - September 2013
SugarCRM June 2011 - August 2011
Skills
Java, JavaScript, Agile Web Development, HTML, CSS, XML, C, Server Side Programming, Client Side, Android Development, Unix, C++, Batch Programming, VBScript, Mobile Applications, Android, Web Applications, SQL
Education
University of California, San Diego 2012 — 2014
Computer Science B.S., Computer Software Engineering
ServiceNow January 2015 - Present
Symantec Corporation June 2004 - January 2015
Zircon Corporation July 2003 - June 2004
Key3Media Events August 2001 - October 2002
Etec Systems, Inc. An Applied Materials Company August 1998 - July 2001
E and I Design 1997 - 1998
Skills
Logo Design, Graphics, Corporate Identity, Advertising, Brochures, Image Manipulation, Packaging, Illustration, Typography, Art Direction, Branding & Identity, Brand Management, Photoshop, Drawing, Fine Art, Printmaking, PowerPoint, Linocut, InDesign, Web Development
Education
San Jose State University 1993 — 1997
Bachelor of Science, Graphic Design (Illustration emphasis)
San Jose State University 1993 — 1997
Bachelor of Science (B.S.), Graphic Design & Illustration
ServiceNow February 2013 - Present
ServiceNow June 2010 - February 2013
Boltlab June 2007 - February 2013
Skills
Ruby, Ruby on Rails, Java, JavaScript, jQuery, Prototype, HTML, CSS, Jelly, XML, C++, Python, SQL, MySQL, JDBC, Bash, Ant, Git, CVS, Subversion
Education
UCSD 2010 — 2012
B.S, Computer Science
ServiceNow April 2012 - Present
Commercial Investor Group June 2010 - Present
Graceful Southern Estates, Inc April 2001 - December 2010
Equifax January 2007 - April 2010
Equifax October 2003 - January 2007
Equifax February 1997 - October 2003
BellSouth Corporation July 1988 - February 1997
Anchor Savings Bank March 1986 - June 1988
JCPenney January 1981 - December 1985
Skills
Project Management, MS Office Suite, Strategic Planning, Business Process..., Project Implementation, Real Estate Transactions, Operational Excellence, Corporate Communications, ITIL, Business Management, Team Motivator, Real Estate, Program Management, Budgeting, Change, Change Management, Investment Properties, Process Improvement, Process Engineering, IT Service Management, Business Process, Business Analysis, PMO, Team Leadership, Cross-functional Team..., Internal Communications, Marketing Communications, Advertising, Team Building, Outsourcing, Interested in ERP and..., Management, Budgets, SaaS, Service-Now, IT Strategy
Education
University of Florida 1981 — 1985
Bachelor, Computer & Informational Sciences
ServiceNow June 2013 - Present
Service-now.com October 2007 - June 2013
Pitney Bowes 1998 - 2007
The Chase Manhattan Bank 1986 - 1998
LLoyd Bush & Assocaites 1980 - 1986
Skills
SaaS, Service-Now, Cloud Computing, IT Service Management, Enterprise Software, ITIL, Middleware, Infrastructure, BMC Remedy, Professional Services, Enterprise Architecture, Virtualization, Sales Enablement, Solution Architecture, HP, Integration, Service Delivery, Quality Assurance, CMDB, Solution Selling, IT Operations, IT Strategy, Data Center, PaaS, Technical Support, Pre-sales
Education
Pace University - Lubin School of Business 1984 — 1989
BBA/MIS, Management Information Systems
ServiceNow January 2013 - Present
LINE Communications January 2011 - December 2012
Capita October 2007 - January 2011
Capita November 2006 - October 2007
Productivity Point International February 2006 - November 2006
Productivity Point International February 2004 - February 2006
MKA UK January 2001 - January 2003
Skills
Information Design, Blended Learning, E-Learning, Instructional Design, Captivate, Learning Management, Instructor-led Training, Educational Technology, Content Development, Needs Analysis, Distance Learning, Multimedia, Social Learning, Technical Writing, Flash, Information Architecture, Training Delivery, Adult Education, Knowledge Management, User Experience, MS Project, Project Management, Training, Learning Management..., CRM, Camtasia, Strategy, Content Management, Management, Performance Improvement, Content Strategy, Technical Training, Leadership, Usability Testing, Mobile Devices, Business Process..., Hands-on Training, Software Documentation, ADDIE, Quality Assurance
Education
The Open University 2010 — 2010
OU Level 1, Digital worlds: designing games, creating alternative realities
Institute of Leadership and Management 2009 — 2010
Level 3, First Line Management
Continuing Professional Development 2008 — 2010
Various, Workshops and Training
BSc (Hons), London College of Music and Media 2000 — 2003
2:1 BSc (Hons), Multimedia Computing with Digital Arts
UX Workshop
UX Workshop
Desjardins March 2015 - Present
Online Business Systems July 2013 - November 2014
Nexio December 2012 - May 2013
ServiceNow November 2011 - October 2012
Hydro Québec March 2011 - September 2011
TELUS Communications March 2009 - March 2011
Desjardins (FCDQ) July 2008 - September 2008
Argus Group December 2007 - May 2008
SITA December 2006 - October 2007
Intact May 2006 - December 2006
Skills
IT Service Management, Business Process, ITIL, Process Improvement, IT Strategy, Change Management, Service Management, Service Desk, Incident Management, IT Operations, ISO 20000, IT Management, Release Management, Enterprise Architecture, Configuration Management, Information Technology, ServiceNow, Problem Solving, Business Process..., Service Delivery, Governance, IT Governance, Availability Management, Strategic Thinking, Process Engineering, Business Process Design, Professional Services, Business Analysis, Requirements Gathering, Project Management, Requirements Management, Agile & Waterfall..., Gap Analysis, Management
Education
Université de Sherbrooke 1990 — 1993
Bachelor
Cegep André-Laurendeau 1988 — 1990
HEINEKEN Americas September 2013 - Present
Nyere M Aka, 501 3(c) Non-Profit www.nyeremaka.org November 2014 - Present
ServiceNow August 2012 - September 2013
Merck & Co. 2011 - 2012
Merck & Co. 2009 - 2011
Merck & Co. 2008 - 2009
Merck & Co. 2006 - 2007
Skills
Marketing, Market Research, ITIL, Management, Project Management, Leadership, Process Improvement, IT Service Management, Strategic Thinking, Business Process, IT Operations, Infrastructure, Incident Management, Cloud Computing, Information Technology, Vendor Management, IT Strategy, Enterprise Software, Research, ITIL Certified, SaaS, PMP, SDLC, Certified Green Belt, Certified Scrum Master..., Certified Service Now..., Certified Service Now..., ITIL v3 Foundations..., Non-profit...
Education
Rutgers, The State University of New Jersey-New Brunswick 2010 — 2012
MBA, Global Business and Marketing
Rutgers Business School 2011 — 2011
DOING BUSINESS IN CHINA ABROAD STUDY
Stevens Institute of Technology 2006 — 2008
MS, Information Systems
The College of New Jersey 2002 — 2006
BS, Information Systems
ServiceNow - The Enterprise IT Cloud Company October 2014 - Present
ServiceNow - The Enterprise IT Cloud Company April 2014 - September 2014
ServiceNow July 2012 - September 2014
PC Connection June 2011 - July 2012
Skills
Cold Calling, New Business Development, Business Strategy, Account Management, B2B Sales, Negotiation, Solutions Development, Technology Solutions, Business Planning, Customer Relations, Deal Closing, Consultative Selling, B2B, Selling, Customer Service, Solution Selling, Management, Enterprise Software, Business Process, Sales Process, Lead Generation, SaaS, Direct Sales, Cloud Computing, Software Industry
Education
University of New Hampshire 2007 — 2011
Dual BA, Philosophy/ Justice Studies
University of Maryland College Park
ServiceNow – The Enterprise Cloud Company September 2015 - Present
ServiceNow March 2013 - Present
ChoiceStream September 2011 - October 2012
ChoiceStream August 2009 - September 2011
Insight Global January 2009 - August 2009
UMass Memorial Hospital June 2008 - September 2008
Hastings Equity Partners January 2008 - June 2008
Mercer Human Resource Services June 2007 - August 2007
Skills
Video Production, Project Management, Systems Administration, Mac OS X, SharePoint, Windows Server, Photoshop, System Administration
Education
Bentley University 2004 — 2008
Bachelors of Science, Information Design and Corporate Communication
RMIT University 2006 — 2006
Information Design and Corporate Communication
Saint John's High School 2000 — 2004
PINT, Inc. March 2015 - Present
PINT, Inc. June 2014 - March 2015
ServiceNow February 2013 - September 2013
ServiceNow - The Enterprise IT Cloud Company February 2013 - May 2013
Didactec Studios August 2012 - March 2013
Skills
Software Engineering, JavaScript, Web Development, Git, angularjs, RESTful architecture, MongoDB, GruntJS, Android Development, Vagrant, Java, C, Vim, User Interface, Graphic Design, HTML, CSS, Software Development, Bash, C++, iOS development, Android, Mac OS, Adobe Photoshop, Adobe Illustrator, Eclipse, MySQL, Programming, Photoshop, Heroku, Node.js, REST, PHP, jQuery, Databases, Redis, E-commerce
Education
UCSD 2011 — 2015
Bachelor of Science (B.S.), Computer Science
Skip the Hire June 2015 - Present
Pure Storage November 2014 - February 2015
Jive Software May 2013 - April 2014
ServiceNow April 2012 - May 2013
JP Morgan Chase January 2009 - December 2010
Lehman Brothers June 2007 - September 2008
Skills
Financial Analysis, Financial Modeling, Forecasting, Microsoft Excel, Valuation, Strategic Financial..., Business Process..., Financial Planning, Strategy
Education
Southern Methodist University - Cox School of Business 2010 — 2012
Master of Business Administration (M.B.A.), Finance and Strategy
Southern Methodist University - Cox School of Business
Bachelor's Degree, Accounting
Corporate Technologies March 2015 - Present
Oracle October 2014 - March 2015
ServiceNow - The Enterprise IT Cloud Company April 2014 - September 2014
ServiceNow - The Enterprise IT Cloud Company October 2013 - March 2014
ServiceNow March 2012 - September 2013
Rideshare by Enterprise Rent a Car April 2011 - March 2012
Enterprise Rent-A-Car September 2010 - March 2011
Enterprise Rent-A-Car February 2010 - August 2010
Enterprise Rent-A-Car March 2009 - February 2010
Project Assistant September 2008 - December 2008
Skills
Sales Process, New Business Development, Sales, Marketing, Management, Leadership, Lead Generation, Account Management, Training, Customer Service, CRM, Enterprise Software, Customer Satisfaction, Social Media Marketing, Sales Presentations, Customer Retention, B2B, Salesforce.com, Networking, Time Management, Strategic Partnerships, Product Marketing, Direct Sales, Cold Calling, Employee Training, Contract Negotiation, Sales Management, Business Development, Team Leadership, Selling, Solution Selling, Social Networking, Sales Operations, SaaS, Trade Shows, Recruiting, Building Relationships, Strategy, Cloud Computing, Professional Services, Team Building
Education
San Diego State University-California State University 2004 — 2009
B.A, International Security & Conflict Resolution
UNI 2000 — 2004
ServiceNow - The Enterprise IT Cloud Company September 2014 - Present
ServiceNow - The Enterprise IT Cloud Company January 2014 - September 2014
ServiceNow April 2012 - December 2013
Dell August 2011 - April 2012
Dell February 2009 - August 2011
Dell January 2008 - February 2009
Altiris, Now Part of Symantec June 2005 - January 2008
GMAC June 2004 - June 2005
IBM Global Services March 2003 - June 2004
Brinker International February 2000 - March 2003
Skills
New Business Development, Sales Management, Business Management, Customer Relations, Contract Negotiation, Telecommunications, Strategic Planning, Executive Communications, Brand Awareness, Brand Development, International Relations, International Business, International Sales, Content Delivery, Social Media Marketing, Storage, Deployment, Servers, Transcoding, Video Encoding, SFDC, Cloud Computing, SaaS, PaaS, ITSM, ITIL, System Deployment, IT Service Management, Management, Data Center, Enterprise Software, Leadership, CRM, Pre-sales, Customer Service, Systems Management, Solution Selling, Integration, Program Management, Communication Training, Vendor Management, Professional Services, Software Industry, Sales Enablement, Virtualization, Channel Partners, Managed Services, Business Alliances, Networking, Salesforce.com
Education
The University of Texas at Dallas 2001 — 2003
Business
University of North Texas 2000 — 2001
MIS
Stephen F. Austin State University 1999 — 2000
MIS
ServiceNow 2014 - Present
Morgan Stanley 2010 - 2014
Citi June 2009 - August 2009
DCM Ventures 2008 - 2009
PricewaterhouseCoopers 2004 - 2008
Skills
Valuation, Investment Banking, Financial Modeling, Corporate Finance, Private Equity, Finance, Corporate Development, Hedge Funds, LBO, Due Diligence, Venture Capital, Bloomberg, Financial Analysis, Mergers, M&A experience, DCF, IPO, Business Valuation, Financial Reporting, M&A Modeling, M&A analysis, Strategy, SaaS, Service Management, Cloud Applications, Financial Accounting
Education
University of California, Berkeley, Haas School of Business
MBA, Finance
Cal Poly - San Luis Obispo
BS, Business (Finance and Accounting), Minor: Economics
ServiceNow - The Enterprise IT Cloud Company December 2014 - Present
ServiceNow 2014 - 2015
TeleTech December 2011 - November 2014
TeleTech February 2007 - December 2011
TeleTech September 2006 - February 2007
TeleTech January 2006 - September 2006
TeleTech December 2004 - January 2006
TeleTech June 2004 - December 2004
Thomson Micromedex 1991 - 2004
Skills
Employee Recognition, HRIS, Workforce Planning, Personnel Management, Incentive Programs, Benefits Administration, Employee Benefits, Behavioral Interviewing, Succession Planning, Employee Referral..., Shared Services, Performance Management, Applicant Tracking..., Process Improvement, Management, Strategy, Taleo, Deferred Compensation, BPO, Outsourcing, Human Resources, Team Management, Call Centers, Workforce Management, Vendor Management, Program Management, CRM, Cross-functional Team...
Education
University of Colorado @ Boulder 1986 — 1990
Bachelor of Arts (B.A.), International Affairs and Spanish
ServiceNow 2011 - Present
About Town Magazines 2010 - 2011
CPG Design 2006 - 2011
Skills
Dreamweaver, Flash, Adobe Acrobat, Wordpress, CSS, ServiceNow CMS, Adobe Creative Suite, Eloqua, Creative Direction, Graphic Design, Web Design, Illustrator, InDesign, User Interface Design, Photoshop, Brand Development, Photography, Illustration
Education
Towson University 1991 — 1995
BA, Visual Communications, Graphic Design, Photography
ServiceNow November 2012 - Present
Skills
Risk Management and..., Project, Program,..., Business Recovery &..., Technology Planning,..., Best Practices (ITIL),..., Applications & Database..., Regulatory Compliance..., Budgeting, Resource..., Vendor & Contract..., Enterprise Resource..., Network Engineering &..., Production & Operations..., Standards: ISO (31000,..., Risk Management, Information Security, Management, IT Strategy, ITIL, Security, Integration, Program Management, IT Service Management, Enterprise Software, Governance, Information Technology, Strategy, Project Management, Business Continuity, ERP, PCI DSS, SDLC, Cloud Computing, Project Planning, Leadership, Vendor Management, PMP, CISSP, Infrastructure, IT Management, Service Delivery, Enterprise Risk..., SharePoint, Professional Services, Telecommunications, Networking, System Administration, Information Security..., Enterprise Architecture, Project Portfolio..., IT Operations
Education
Northern Alberta Institute of Technology 1967 — 1969
Electronics Technology, Computer - Industrial Applications
ServiceNow – The Enterprise Cloud Company February 2015 - Present
ServiceNow February 2013 - February 2015
Sweeney Rogers Geraghty, Inc November 2011 - January 2013
EMC December 2006 - May 2010
Skills
Cloud Computing, Process Improvement, Business Development, Automation, Enterprise Software, Asset Management, SaaS, ITIL, Account Management, Vendor Management, IT Service Management
Education
University of New Hampshire 2002 — 2006
Bachelor of Science (B.S.), Business
Proctor Academy 1998 — 2002
ServiceNow – The Enterprise Cloud Company July 2015 - Present
ServiceNow March 2012 - Present
Nutanix November 2011 - March 2012
EMC March 2011 - November 2011
EMC January 2010 - March 2011
Data Domain April 2008 - January 2010
Data Domain February 2007 - April 2008
Skills
Salesforce.com, Contract Negotiation, PowerPoint, Market Analysis, WebEx, Leadership, Account Management, Enterprise Software, Storage, Marketing Automation, Marketing, Lead Generation, Field Marketing, Multi-channel Marketing, Sales, Analytics
Education
San Jose State University 2003 — 2008
International Business
Westmont High School
ServiceNow February 2015 - Present
Plantronics April 2013 - February 2015
Check Point Software Technologies July 2010 - April 2013
Symantec October 2003 - May 2010
BMC Software October 1999 - September 2003
IBM (Tivoli Division) 1997 - 1999
Advanced Micro Devices 1990 - 1997
Skills
Industry Analyst..., Storage, Security, Corporate Communications, Virtualization, IT Management, Semiconductors, Analyst Relations, Enterprise Software, Product Marketing, Government Relations, Public Relations, Association Management, News Writing, Publishing, Marketing Communications, Marketing Research, Marketing Strategy, Strategy, Start-ups, Influencer Marketing, Messaging, Thought Leadership, Strategic Communications, Media Relations, Cloud Computing, Management, Competitive Analysis, Demand Generation, SaaS, Multi-channel Marketing, Go-to-market Strategy, Competitive Intelligence, Strategic Partnerships, Lead Generation, B2B Marketing, Communication Training, Executive Management, Business Alliances, Internal Communications, Positioning, Content Development, Message Development, Crisis Communications
Education
Ohio University
BS, Journalism
west carrollton
F5 Networks January 2015 - Present
ServiceNow September 2012 - December 2014
Sparkplug Power September 2011 - May 2012
Tufts University May 2011 - October 2011
Tufts University June 2010 - May 2011
Skills
MySQL, Python, Cloud Computing, Linux, SaaS, Enterprise Software, Software Engineering, Machine Learning, Data Analysis, High Availability, Product Management, Configuration Management, Computer Networking, IaaS, Orchestration
Education
Tufts University 2008 — 2012
BS, Electrical Engineering
Bellevue High School
ServiceNow February 2012 - Present
Skills
Project Management, ITIL v3 Foundations..., Web Development, Service-now.com, Web Design, Object Oriented Software, CSS Javascript, Military Experience, SaaS, Cloud Computing, IT Service Management, Pre-sales, PaaS, Leadership, ITIL, Solution Architecture, SDLC, Consulting, Enterprise Architecture, IT Management, Integration, Requirements Analysis, IT Strategy
Education
University of North Florida 2006 — 2008
Bachelor's degree, Computer and Information Sciences
ServiceNow December 2011 - Present
Qualcomm March 2004 - December 2011
Paradise Valley Hospital 2002 - 2004
Skills
Onboarding, Recruiting, New Hire Orientations, Personnel Management, Training, Applicant Tracking..., Organizational..., Project Management, Vendor Management, Software Documentation, Temporary Placement, Cloud Computing, Workday, Employment-based..., I-9 Compliance, System Administration, Process Improvement, Employee Benefits, Strategic HR, Contingency Staffing, HRIS, HRIS Database Management, Translation, EEO/AA Compliance, Compliance Training
Education
UCSD
Human Resources Management with an Emphasis in Training and Development
ServiceNow – The Enterprise Cloud Company March 2015 - Present
ServiceNow December 2012 - Present
Lockheed Martin August 2007 - December 2012
Carrier Corporation 2006 - 2007
OneQuality 2006 - 2007
Computer & Media Service, Syracuse University 2005 - 2007
Perot Systems Government Services 2004 - 2004
Skills
Software Development, Software Engineering, Cloud Computing, Architecture, Program Management, Programming, Systems Engineering, SQL, JavaScript, Software Project..., Integration, Object Oriented Design, Web Services, Requirements Analysis, Shell Scripting, Agile Methodologies, Perl, SharePoint, Architectures, Enterprise Architecture, Scrum, Tomcat, Unix, Java Enterprise Edition, Technical Leadership, Software Design, System Architecture, Subversion, UML, XML
Education
Penn State University 2010 — 2011
Masters, Software Engineering
Syracuse University 2003 — 2007
BS, Computer Science
ServiceNow January 2012 - Present
Delphix April 2011 - January 2012
EMC January 2010 - March 2011
EMC April 2007 - December 2009
EMC April 2004 - April 2007
EMC November 1999 - March 2004
Wang Healthcare 1997 - 1999
MEDITECH 1995 - 1997
Education
University of New Hampshire 1990 — 1994
Bachelor of Arts, English, Education
Hull High School 1986 — 1990
Pnambic Computing Owner/PresidentPnambic ComputingJanuary 1995 - Present
ServiceNow December 2010 - May 2015
Google January 2004 - September 2010
Managed Ventures March 2003 - September 2003
IBM February 1999 - October 1999
Microsoft April 1990 - July 1995
Boeing July 1988 - March 1990
Simpact (San Diego) February 1986 - June 1988
Software Products, International January 1983 - January 1985
SAIC July 1981 - July 1984
Skills
Software Engineering, Distributed Systems, Software Design, Software Development, Unix, Perl, Scalability, Java, C++, Linux, JavaScript, XML, HTML, C, SQL, Windows, Eclipse, Programming, Web Applications, Subversion, Object Oriented Design, CVS, OOP, Agile Methodologies, Algorithms, Databases, Architecture, Pascal, XQuery, TCL, MySQL, CSS, Python, AJAX, Servlets, Development Tools, JUnit, XSLT, Bash, Agile, Perforce, Design Patterns, AOP, Architectures, Certified Scrum Master..., Git
Education
University of California, San Diego 1999 — 2002
MSc, Computer Science
University of California, San Diego 1976 — 1981
BA, Computer Science
Whitepages November 2013 - May 2015
ServiceNow October 2012 - November 2013
Hewlett-Packard Cloud Services September 2011 - October 2012
Microsoft March 2010 - September 2011
Microsoft April 2009 - March 2010
Microsoft November 2007 - April 2009
Microsoft July 2003 - November 2007
Hillside 1999 - 2007
ThoughtWorks June 2003 - July 2006
Applied Reasoning Systems Corporation January 2001 - May 2003
Skills
Design Patterns, Cloud Computing, Software Engineering, Architecture, NoSQL, Web Services, Software Development, Distributed Systems, Python, Software Project..., Scala, Mobile Devices, REST, .NET, LINQ, OpenStack, MongoDB, Software Design, Agile Methodologies, Scalability, Enterprise Software, Akka, EAI, RabbitMQ, OOP, Scrum, Architectures, Riak, RxLINQ, SOA, Architecture Evaluation, Mobile
Education
University of Illinois at Urbana 1995 — 2000
Ph.D.
University of Illinois at Urbana 1995 — 1997
Master of Science
Universitatea Politehnica Bucuresti 1990 — 1995
Dipl. Ing.
ServiceNow June 2013 - Present
SAIC April 2003 - April 2013
SAIC- Science Applications International Corporation April 2003 - April 2013
Wireless Knowledge 2001 - 2001
Andersen Consulting May 2000 - December 2000
Andersen Consulting May 2000 - December 2000
Skills
Technical Writing, Storyboarding, Adult Learning Theory, ADDIE, E-Learning, Training, Captivate, Blended Learning, Needs Analysis, Instructor-led Training, Instructional Design, SnagIt, Program Management
Education
San Diego State University-California State University 1997 — 2000
MA, Educational Technology
Universidad Cental del Ecuador 1974 — 1984
Diploma, Arquitectura
ServiceNow November 2010 - Present
VelocityMG May 2009 - December 2010
Websense October 2006 - May 2009
Adobe Systems January 2006 - October 2006
Macromedia January 2004 - December 2005
eHelp March 1999 - December 2003
Cymer 1997 - 1999
General Dynamics Space Systems June 1989 - 1991
Skills
Learning, Channel Optimization, Sales Operations, Business Strategy, Training & Development, Professional Services, Product Certification, Operations Management, Employee Training, Channel, Business Operations, Technical Training, SaaS, Salesforce.com, Instructional Design, Cloud Computing, Management, Program Management, Business Development, Strategy, Start-ups, Enterprise Software, E-Learning, Pre-sales, Competitive Analysis, Security, Leadership, Strategic Partnerships, CRM, Solution Selling, Partner Management, Channel Partners, Service-Now, Sales Management, Project Management, Management Consulting, Mobile Devices, Consulting, Entrepreneurship, Account Management, Business Alliances, Go-to-market Strategy
Education
Saint Martin's College 1997 — 1997
Master's of Education
University of Texas, Austin
University of California, San Diego 1984 — 1989
BS
University of Illinois at Urbana-Champaign
ServiceNow - The Enterprise IT Cloud Company December 2014 - Present
ServiceNow - The Enterprise IT Cloud Company November 2013 - Present
ServiceNow September 2011 - November 2013
Compuware April 2011 - August 2011
Compuware October 2007 - May 2011
Compuware November 2005 - November 2007
Compuware August 2003 - November 2005
Interlink Networks 2000 - 2003
Synchronicity, Inc. 2000 - 2001
Skills
ITIL v3 Foundation..., Spanish, IT Service Management, IP Networking, Pre-sales, Post-sales Support, Application Performance..., Service Desk, ITIL Certified, Solution Architecture, IP, SaaS, CMDB, Enterprise Software, Professional Services, Integration, IT Management, Cloud Computing, Enterprise Architecture, ITIL, Service Delivery, Solution Selling, Project Portfolio..., IT Asset Management, SDLC, Project Management, Information Technology
Education
University of Michigan 1994 — 1995
MSE, Electrical Engineering
University of Michigan 1990 — 1994
BSE, Electrical Engineering
ServiceNow – The Enterprise Cloud Company June 2015 - Present
VMware November 2014 - February 2015
ServiceNow 2015 - 2015
Cisco November 2013 - October 2014
VMware April 2011 - May 2013
Hewlett-Packard September 2010 - July 2011
Symantec 2008 - June 2010
Cisco 2007 - 2007
Motorola 2006 - 2007
New York Festivals of Advertising - IF (Inspiration Festival) 2006 - 2006
Skills
Demand Generation, SaaS, Product Marketing, Integrated Marketing, Social Media, Go-to-market Strategy, Global Program..., SMB, Marketing, Lead Generation, Strategic Partnerships, Strategy, Multi-channel Marketing, Digital Marketing, Cross-functional Team..., Project Management, Marketing Communications, Enterprise Software, Cloud Computing
Education
San Jose State University
Bachelor of Science
ServiceNow – The Enterprise Cloud Company July 2015 - Present
ServiceNow September 2012 - July 2015
Vyatta, Inc April 2005 - November 2012
Zynga April 2010 - September 2012
Panorama Capital March 2006 - April 2010
Sylantro, Inc October 2006 - December 2008
Affinity Internet May 2004 - April 2007
Greenfield Networks September 2004 - December 2006
JPMorgan Partners May 2004 - March 2006
Proficient Networks 2001 - 2004
Skills
Cloud Computing, SaaS, Start-ups, Venture Capital, Product Management, Entrepreneurship, Business Development, Strategic Partnerships, Software Development, Business Strategy, Scalability, Mobile Devices, Data Center, Security, Strategy, Cisco Technologies, Enterprise Software, Go-to-market Strategy, Storage, Infrastructure, Virtualization, Networking, Distributed Systems, Leadership, IT Service Management, Management, Linux, Open Source, System Architecture, Network Security, Unix, Network Architecture, Architecture, Vendor Management, Enterprise Architecture, Information Technology, Network Administration, Servers, Integration, IT Strategy, Big Data, Perl, Mobile Applications, Hardware, Software Engineering, System Deployment, TCP/IP, Computer Security, Hadoop, Routing
Education
University of Colorado at Boulder 1984 — 1988
BS
ServiceNow November 2011 - Present
Austin Logistics March 2009 - November 2011
Fair Isaac Corp August 2002 - March 2009
HNC Software 1994 - 2002
Emerald Systems 1992 - 1994
Eastman Kodak 1991 - 1991
Skills
Engagement Management, Software Project..., Program Management, Enterprise Software, Consulting, Software, ServiceNow, SaaS, ITIL, IT Service Management, Cloud Computing, Agile Methodologies, Client Services, Professional Services, Predictive Analytics, Global Client Management, Business Intelligence, SDLC, Team Management, Requirements Analysis, Financial Services, Integration, Software Development, Analytics, Project Management, Management, Risk Management, Service-Now, PMP
Education
University of California, San Diego
BSEE, Electrical Engineering - Communication & Computer Engineering
University of Southern California
MS Comp Eng, Computer Engineering
Accenture September 2014 - Present
ServiceNow November 2012 - September 2014
Jacobs Technology December 2009 - November 2012
DFW itSMF LIG March 2011 - May 2012
Rockwell Collins August 2009 - December 2009
Plexent October 2008 - March 2009
Ayoka Systems March 2008 - October 2008
System Services, Inc. April 2007 - March 2008
SunGard Availability December 2004 - April 2007
Comsys May 2004 - December 2004
Skills
ITIL, PMP, IT Service Management, ITIL Service Strategy, Service Portfolio..., Service Catalog, Change Management, Release Management, Incident Management, Problem Management, Request Fulfillment, Accredited ITIL..., Governance, PMO, IT Management, Accreditation, Order Fulfillment, SDLC, Business Analysis, Program Management, Process Improvement, Service Desk, Project Management, Outsourcing, Business Continuity, Disaster Recovery, MS Project, Management, Service Management, IT Operations, IT Strategy, Integration, Information Security, IT Transformation, Vendor Management, Configuration Management, Leadership, Service Delivery, CRM, Agile Methodologies, Software Development, Professional Services, Business Intelligence, Software Project..., Strategy, CMMI, System Deployment, Consulting, Service-Now, Requirements Analysis
Education
University of Texas, Arlington 1978 — 1980
BS, Math and Computer Science
ServiceNow January 2014 - Present
GoodData May 2012 - January 2014
Clearwell Systems (Now part of Symantec) November 2010 - May 2012
Webtrends April 2008 - November 2010
Coradiant April 2007 - April 2008
Compuware May 2003 - March 2007
TrueSpectra, Inc August 2002 - May 2003
Akamai Technologies July 1999 - August 2002
BearingPoint 1997 - 1999
C.W. Costello and Associates 1995 - 1997
Skills
Solution Selling, Enterprise Software, SaaS, Salesforce.com, Strategy, Digital Marketing, Leadership, Sales Operations, Analytics, Business Alliances, Start-ups, Account Management, Sales Process, Software Industry, Management, Sales Management, Business Intelligence, Channel, Lead Generation, Integration, Web Analytics, Sales, CRM, Business Development, Managed Services, Cloud Computing, Direct Sales, Strategic Partnerships, E-commerce, Sales Enablement, Go-to-market Strategy, Storage, Professional Services, Virtualization, Online Advertising, Data Center, Partner Management, Selling, Consulting
Education
University of Connecticut 1990 — 1995
BS Business Administration, Business Management Information Systems
The Gunnery 1990 — 1990
Cisco Systems 2014 - Present
ServiceNow 2013 - 2014
cloud startup 2011 - 2013
Yahoo! 2009 - 2011
Cisco Systems / Scientific-Atlanta 2004 - 2009
Cisco Systems / Andiamo Systems 2001 - 2004
Education
Santa Clara University
MSc
The University of Hong Kong
MSc
University of Calgary
BSc.
University of Calgary
MBA
GoDaddy June 2014 - Present
Olive Crest May 2008 - Present
ServiceNow - The Enterprise IT Cloud Company February 2014 - June 2014
ServiceNow April 2012 - February 2014
ServiceNow January 2012 - April 2012
Microsoft March 2011 - January 2012
Microsoft December 2009 - March 2011
Microsoft March 2008 - December 2009
Microsoft February 2005 - March 2008
CES, Inc. April 2003 - February 2005
Skills
Contract Negotiation, Cloud Computing, Data Center, Deployment, Product Management, Online Services, Service Delivery, ITIL Certified, Capacity Planning, Service Oriented..., System Deployment, Integration, Telecommunications, Program Management, Change Management, Enterprise Software, Data Centre Architecture, IT Management, IT Strategy, Networking, Vendor Management, Security, Network Design, Network Architecture, Disaster Recovery, Network Security, Leadership, Outsourcing, Management, Strategy
Education
Seattle Pacific University
BA, Business, Computer Science
ServiceNow August 2011 - Present
Websense August 2010 - August 2011
HP Software January 2008 - August 2010
Hewlett-Packard January 2006 - December 2007
Peregrine Systems January 2001 - December 2005
Maximus 2002 - 2004
Rain Bird January 1998 - December 2000
Skills
Technical Training, Curriculum Design, Instructor-led Training, Adobe eLearning Suite, Camtasia, Blended Learning, E-Learning, Web Applications, Technical Writing, Training, Cross-functional Team..., Enterprise Software, Professional Services, Cloud Computing, Captivate, Team Management, SaaS, Program Management, Management, Software Documentation, Strategic Planning, Team Leadership, Requirements Analysis, Leadership, IT Service Management, SharePoint, Service-Now
Education
Northwestern University 1996 — 1997
MS, Biomedical Engineering
University of California, Santa Barbara 1991 — 1996
BS & BA, Mechanical Engineering & Biological Sciences
Ledyard High School 1987 — 1991
A10 Networks March 2014 - Present
Adecco Group September 2013 - February 2014
ServiceNow April 2012 - May 2013
HD Supply November 2010 - December 2011
Websense May 2009 - June 2010
Websense March 2006 - May 2009
Gemological Institute of America 2002 - 2006
Kontron 1999 - 2002
Skills
Direct Marketing, Marketing Management, Email Marketing, Marketing Strategy, Marketing Operations, Channel Programs, Channel Management, Multi-channel Marketing, Lead Management, Salesforce.com, Lead Generation, Customer Retention, Customer Acquisition, Marketing, Integrated Marketing, Channel Partners, Budgets, CRM, Channel Marketing, Budget Management, Mentoring, Marketing ROI, Data Analysis, Customer Focus, Marketing Process, Partner Programs, B2B, Cross-functional Team..., Partner Management, Marketing Automation, Segmentation, Database Marketing, ROMI, Management, Leadership, Cloud Computing, Sales, Go-to-market Strategy, Product Launch, Strategic Partnerships, SaaS, B2B Marketing, Online Marketing, Campaign Management, Product Marketing, Demand Generation, Partner Portal, Strategy
Education
University of Phoenix 2003 — 2005
MBA, Marketing
University of California, Los Angeles
BA, Psychology
ServiceNow January 2015 - Present
Intuit September 2008 - May 2014
Cangialosi Consulting September 1999 - September 2008
UCSD January 2005 - May 2007
Kaiser Permanente July 1999 - January 2005
San Diego Sidewalk 1997 - 1999
Intuit August 1994 - February 1997
Microsoft September 1987 - August 1994
Skills
Change Management, Leadership, Team Building, Content Development, SDLC, Strategic Partnerships, Management, Process Improvement, Strategic Planning, Business Operations, User Experience, Project Planning, User-centered Design, CMS, Budgets, Organizational..., Business Strategy, Usability Testing, User Interface Design, Web Project Management, Web Design, Team Management, Strategy, Recruiting, Usability, Online Marketing, Business Process..., E-commerce, Web Applications, Analytics, Mobile Devices, Heuristic Evaluation, Wireframes, Executive Management, Product Marketing, Business Planning, IT Strategy, Interaction Design, Web Content Management, Accessibility, User Research, Online Advertising, Content Strategy, Web Analytics, Creative Direction, Digital Strategy, Agile Methodologies, User Experience Design, Lead Generation, Business Process
Education
University of San Diego 1997 — 1999
MA
University of California, Irvine 1979 — 1981
MFA
University of California, Los Angeles 1974 — 1978
Bachelor of Arts (B.A.)
ServiceNow May 2012 - Present
Livemocha 2010 - May 2012
Microsoft October 2008 - November 2009
Goldman Sachs July 2008 - November 2008
Merrill Lynch May 2007 - August 2007
Cisco Systems Inc January 2006 - August 2006
Skills
C, C++, Java, PHP, MySQL, JavaScript, Software Development, Apache, XML, SQL, Linux, Eclipse, Software Engineering, Cloud Computing
Education
The University of Texas at Austin 2004 — 2008
BS, Electrical and Computer Engineering
ServiceNow December 2012 - Present
Cisco Systems July 2007 - November 2012
Sylvan Source 2006 - 2007
Hewlett-Packard Company 1983 - 2005
Hewlett-Packard - Mobile Computing Division 1999 - 2003
Hewlett-Packard 1993 - 1995
Skills
Program Management, Cloud Computing, Data Analysis, Managerial Finance, Strategic Partnerships, Business Strategy, Analytics, Strategic Planning, Management, SaaS, Forecasting, Finance, Strategy, Product Management, Go-to-market Strategy, Mergers
Education
The University of Montana - School of Business Administration 1980 — 1983
MBA, Concentration in Finance
University of California, Davis
BA, Physical Education
ServiceNow January 2015 - Present
ServiceNow April 2013 - December 2014
Sumo Logic September 2012 - April 2013
EMC January 2011 - December 2011
EMC January 2010 - December 2010
Data Domain (acquired by EMC) January 2009 - December 2009
NetApp April 2005 - January 2009
Zipper House Project October 2002 - March 2005
Decru (acquired by NetApp) April 2002 - October 2002
NetApp October 1997 - March 2002
Skills
SaaS, Cloud Computing, Storage, Enterprise Storage, Storage Virtualization, Storage Area Networks, Storage Solutions, NetApp, Solution Selling, Disaster Recovery, Virtualization, Data Center, NAS, Deduplication, EMC Storage, Data Domain, Channel Partners, SAN, Business Alliances, Professional Services, ITSM, Partner Development, Channel Sales, Sumo Logic, Amazon Cloud, Analytics, Big Data, Log Analysis, Log Management, Business Intelligence, Fibre Channel, Storage Architecture, iSCSI, Gigabit Ethernet, Ethernet, FDDI, Backup & Restore, Cisco Routing &..., EMC Networker, Symantec Backup, Cisco WAN, Salesforce.com, Channel, Managed Services, Partner Management, Cloud Storage, Resellers, Backup Solutions, Enterprise Software, Management
Education
University of Nebraska at Kearney
Wayne State College
ServiceNow October 2012 - Present
Microsoft January 2006 - October 2012
Skills
Design Patterns, Agile Methodologies, Algorithms, .NET, C#, Software Development, Software Engineering, Distributed Systems, Software Design, Web Services, C++, Java, Scrum, Data Structures, XML, Object Oriented Design, SQL
Education
University of Southern California 2004 — 2005
MS
Punjab Engineering College 1999 — 2003
BE
Kontron May 2014 - Present
Fruition Partners March 2013 - May 2014
ServiceNow May 2007 - November 2012
Skills
Product Development, Databases, Sales Management, SaaS, Sales Enablement, Enterprise Software, Demand Generation, Cloud Computing, Lead Generation, Analytics, CRM, Marketing, Management, Program Management, Sales Process, Solution Selling, Sales, Salesforce.com, Marketing Automation, Strategic Partnerships, Go-to-market Strategy, Professional Services, Product Marketing, Product Management, Business Alliances
Education
San Diego State University-California State University 1987 — 1992
Bachelor of Science (BS), Business Administration/Finance
ServiceNow November 2012 - Present
Microsoft Corporation April 2010 - October 2012
Microsoft Corporation February 2007 - March 2010
Microsoft Corporation January 2006 - February 2007
Microsoft Corporation September 2004 - January 2006
Microsoft January 2003 - September 2004
Microsoft Corporation March 1999 - January 2003
Skills
Program Management, Computer Security, Online Advertising, Online Services, MSN AdCenter, Web Services, Databases, Product Management, Software Engineering, SaaS, Software Project..., Interpersonal Skills, Cloud Computing, Security, Management, Enterprise Software, Agile Methodologies, Business Intelligence, CRM, Windows Azure, Software Design, Security Consulting and..., Cloud Security, Threat & Vulnerability..., Remote Access, Security Operations, Small Business, Platforms, Customer focus, Security Policy..., Business Strategy, People Management, Software + Service, CMDB, Scrum, Service-Now, PaaS, IaaS, APIs, Scalable Architecture, Leadership, Certified Scrum Master..., MySQL, ITIL, Process Improvement, Vulnerability Assessment, Vulnerability Management, Social Skills, Scalability, SDLC
Education
University of Washington 1999 — 2001
Master of Science, Computer Science
University of Cincinnati 1996 — 1998
Computer Engineering
Government College of Technology, Coimbatore 1992 — 1996
Bachelor of Engineering (BE), Computer Science
ServiceNow 2012 - Present
NetApp July 2010 - December 2012
Jive Software September 2009 - July 2010
Interwoven April 2007 - September 2009
Amdocs September 2000 - April 2007
Lucent Technologies 1996 - 2000
NEC 1996 - 1998
Skills
Lead Generation, Corporate Communications, Marketing, Product Management, Start-ups, Strategy, Sales Enablement, Demand Generation, Marketing Strategy, Enterprise Software, Analyst Relations, Management, Marketing Management, E-commerce, CRM, Customer Satisfaction, Cloud Computing, Go-to-market Strategy, Public Relations, Thought Leadership, SaaS, Channel, Social Media, Product Marketing, Customer Advocacy
Education
San Jose State University
BS Business, Marketing
ServiceNow – The Enterprise Cloud Company August 2015 - Present
ServiceNow February 2012 - Present
EMC June 2007 - February 2012
Focus Enhancements Inc. November 2005 - June 2007
Skills
Management, Team Building, Project Management, PeopleSoft, Applicant Tracking..., Talent Acquisition, Cross-functional Team..., Process Improvement, Personnel Management, Employee Relations, Employee Benefits, Onboarding, Analysis, Human Resources, Microsoft Excel, Leadership, HRIS, Integration, Salesforce.com, Recruiting, Vendor Management, Networking, Benefits Administration, Enterprise Software, Deferred Compensation, Workforce Planning, Change Management, Cloud Computing, Temporary Placement, SaaS, Program Management, Strategy
Education
San Jose State University 2008 — 2010
Bachelors in Psychology, Psychology
ServiceNow April 2008 - Present
TIAA-CREF February 2005 - April 2008
MetLife 1998 - 2004
Banker's Trust August 1997 - January 1998
Friedmans Jewelers 1995 - 1997
Savannah College of Art and Design 1990 - 1993
Skills
ITIL Certified, SDLC, ITIL, Document Management, IT Service Management, Enterprise Architecture, SaaS, IT Strategy, Vendor Management, Solution Architecture, Service-Now, Disaster Recovery, Leadership, Software Development, Consulting, Virtualization, Service Delivery, Business Process..., Service Management, Configuration Management, Incident Management, Program Management, PMP, Cloud Computing, Enterprise Software, Professional Services, Business Process, Pre-sales, IT Operations, Requirements Analysis, IT Management, Process Improvement, Information Technology
Education
State University of New York at Buffalo 1985 — 1990
BA, Political Science
Interpreta September 2014 - Present
ServiceNow - The Enterprise IT Cloud Company January 2014 - September 2014
ServiceNow January 2013 - December 2013
ServiceNow July 2012 - December 2012
Service-now.com October 2011 - December 2012
Illumina April 2011 - October 2011
Illumina December 2009 - April 2011
San Diego State University January 2007 - January 2011
Illumina April 2008 - December 2009
Ernst & Young December 2005 - December 2007
Skills
Sarbanes-Oxley Act, Financial Reporting, Financial Analysis, Forecasting, Investor Relations, SEC filings, Internal Controls, Auditing, Finance, US GAAP, Revenue Recognition, GAAP, Financial Planning, Analysis
Education
San Diego State University-California State University 2005 — 2007
Masters, Accountancy
University of San Diego 2000 — 2003
Bachelors, Accountancy
ServiceNow June 2012 - Present
El Molino Little League 2006 - Present
Natale & Associates, Inc. January 2001 - June 2012
Peregrine Systems 1997 - 2002
Apsylog April 1996 - September 1997
Storage Dimensions, Inc. June 1989 - April 1996
Skills
Service-Now, Integration, IT Asset Management, SQL, Software Project..., Service-now.com, IT Service Management, Asset Life Cycle..., Asset Management, Software Asset..., IT Strategy, IT Management, IT Operations, SOAP, REST, Crystal Reports, APIs, JavaScript, ITIL, SOW, Incident Management, Problem Management, cmdb, Configuration Management, Service Catalog, AssetCenter, Fixed Assets, Autodiscovery, Service Transformation, Access, PowerPoint, Connect-It, Visio, HP, SaaS, PaaS, Quickbooks, MS Project, Connect It, Microsoft Excel, Vendor Management, Solution Architecture, Enterprise Software
Education
San Jose State University 1992 — 1995
MBA, Business
Santa Clara University 1986 — 1990
Bachelor of Science (B.S.), Decision and Information Science
ServiceNow June 2012 - Present
Microsoft April 2008 - April 2012
Microsoft August 2005 - April 2008
Microsoft April 2001 - August 2005
United States Marine Corps December 1992 - November 2000
Skills
Data Center, Operating Systems, Linux, Windows, SCCM, Powershell, DHCP, PXE, WinPE, SCOM, SCSM, Windows Server 2003, Windows Server 2008, Windows 7, OSD, WDS, ImageX, WSUS, MBSA, DFS, WMI, WSH, WQL, Active Directory, Microsoft Product Studio, TFS, Digi CM32, Cisco 2970, Cisco 3790, Cisco 3560, HP BL460C, HP DL360, HP DL380, HP DL580, Dell PE M610, Dell PE 1950, Dell PE 2950
Education
USMC Powerplants "A" School 1993 — 1993
USMC Powerplants "C" School 1993 — 1993
USMC School Of Infantry 1993 — 1993
Combat Training, Pass
Universal Technical Institute of Texas Inc 1990 — 1992
Marine Technician Specialist, 3.51
ServiceNow October 2012 - Present
Microsoft November 2006 - September 2012
Microsoft/Placeware August 2003 - November 2006
Salon.com 1999 - 2001
Whole Earth Networks (the Well and Hooked) October 1996 - October 1999
Skills
Live Meeting, Data Center, System Administration, Unix, Troubleshooting, Testing, Vendor Management, VoIP, Servers, Perl, VMware, Management, TCP/IP, Cloud Computing, Software Development, Linux, Infrastructure, Operating Systems, SharePoint, Microsoft SQL Server, System Deployment, Integration, Project Planning, Security, Cisco Technologies, Virtualization, Software Documentation, ITIL, Databases, DNS, Visio, Active Directory, IIS, Disaster Recovery, Windows Server, Network Security, IT Management, Networking, Microsoft Exchange, Microsoft Technologies, SAN, Storage, Firewalls, Hyper-V
Education
University of California, Berkeley 1984 — 1991
ServiceNow January 2014 - July 2015
Hewlett Packard May 2013 - December 2013
HP Software May 2009 - May 2013
Hewlett-Packard 2006 - 2009
Compuware 2004 - 2006
Compuware 1997 - 2004
EDS 1996 - 1997
Skills
Enterprise Software, Pre-sales, Unified Communications, SaaS, Cloud Computing, Solution Selling, Professional Services, Application Performance..., Integration, Strategy, Go-to-market Strategy, HP, Business Alliances, Solution Architecture, Sales Enablement, Product Management, Virtualization, Consulting, IT Service Management, Sales, ITIL, Management, Software Industry, Leadership, Enterprise Architecture, Partner Management
Education
Detroit Catholic Central
University of Michigan
BA
ServiceNow April 2012 - Present
Disney Interactive Media Group August 2010 - April 2012
Microsoft July 2005 - August 2010
Cingular 2000 - 2005
Skills
F5 BigIP, Data Center, Cloud Computing, Load Balancing, Network Architecture, Virtualization, IIS, Enterprise Architecture, Cisco Technologies, Switches, System Deployment, SAN, Servers, Routing, Storage Area Networks, Disaster Recovery, Firewalls, ITIL, Active Directory, Windows Server, Storage, VMware ESX, High Availability, Citrix, Networking, Network Security, Microsoft Exchange, Microsoft Technologies, DNS, TCP/IP, IT Operations, VPN, Network Engineering, Network Design, Cisco IOS, Server Architecture, DHCP, Security, VMware, Network Administration, Solaris, WAN, Apache, Computer Security, Red Hat Linux, System Administration, Operating Systems, Linux, Unix, Juniper
Education
Texas Tech University 1996 — 2000
Bachelor of Business Administration (BBA), Management Information Systems, General
ServiceNow September 2011 - Present
NYSE Euronext June 2009 - August 2011
Barclays Capital December 2008 - June 2009
Lehman Brothers 2006 - December 2008
Lehman Brothers September 2006 - September 2008
Column Technologies March 2005 - September 2006
Skills
IT Service Management, ITIL, Service Management, Service Desk, Business Analysis, Incident Management, Problem Management, IT Strategy, Leadership, Project Delivery, Service-Now, Infrastructure, Service Delivery, Consulting, Change Management, Enterprise Architecture, Outsourcing, Vendor Management, IT Management, Configuration Management, PMO, Business Continuity, Data Center, Disaster Recovery
Education
Rutgers University-New Brunswick
ServiceNow January 2014 - Present
ServiceNow - The Enterprise IT Cloud Company May 2013 - January 2014
ServiceNow September 2010 - May 2013
Walt Disney Internet Group 2005 - 2007
Skills
Cloud Computing, Data Center, Load Balancing, Linux, Virtualization, F5 BigIP, VMware, High Availability, MySQL, DNS, Bash, VMware ESX, DHCP, Security, Windows Server, Active Directory, Server Architecture, Operating Systems, Red Hat Linux, Servers, Scripting, Apache, Enterprise Architecture, ITIL, Storage Area Networks, Storage, TCP/IP, Solaris, Disaster Recovery, IIS, Architecture, Shell Scripting, Firewalls, Nagios, Perl, System Architecture, Cisco Technologies, IT Operations, Puppet, System Deployment, Integration, Network Architecture, Unix, Network Security, SAN, IT Service Management
Education
University of Minnesota-Twin Cities 1997 — 2002
Bachelor of Science (BS), Information Networking
ServiceNow March 2011 - Present
Vaco 2013 - 2015
Vaco 2013 - 2015
ThermoFisher Scientific July 2007 - March 2011
Ernst & Young September 2003 - April 2007
Skills
Financial Reporting, Syspro, US GAAP, JD Edwards, Journal Entries, SAP, Cash Flow, Monthly Close, Mapics, Revenue Recognition, Microsoft Excel, Financial Accounting, Manufacturing, Budget, Analysis, Great Plains Software, Financial Audits, Cash Management, Balance, Payroll, Budgets, Strategic Financial...
Education
Santa Clara University 1999 — 2003
Bachelor's degree, Accounting
WUN Systems LLC March 2012 - Present
Top Shelf Staffing October 2009 - February 2012
ServiceNow July 2008 - October 2009
Noyac Golf Club April 2000 - January 2005
Skills
SaaS, Cloud Computing, Strategic Planning, Customer Relations, Account Management
Education
University of Maryland College Park 2003 — 2008
BA, Economics
KPMG July 2014 - Present
ServiceNow June 2013 - May 2014
Hewlett-Packard Software 2005 - January 2013
Peregrine Systems 1998 - 2005
PeerLogic 1996 - 1998
Intersolv/Sage Software 1984 - 1995
Skills
Generating Revenue, Alliance Development, Sales Management, New Business Development, Alliances, Solution Selling, SaaS, Contract Negotiations, Enterprise Software, Direct Sales, Consultative Selling, Cloud Computing, Account Management, Business Management, Product Marketing, Software Sales, Business Strategy, Channel, Product Management, Team Building, Team Leadership, Start-ups, ITIL, Strategic Partnerships
Education
Penn State University 1976 — 1980
B.A., Business Administration/Marketing
ServiceNow January 2013 - Present
Cognizant Technology Solutions September 2012 - January 2013
Deloitte June 2010 - September 2012
L&T Infotech September 2008 - July 2010
L&T Infotech February 2008 - August 2008
L&T Infotech March 2007 - January 2008
L&T Infotech January 2007 - February 2007
L&T Infotech August 2006 - December 2006
L&T Infotech April 2006 - July 2006
L&T Infotech January 2004 - April 2005
Skills
ABAP, SAP R/3, SAP, SAPScript, ERP, Sybase, SAP Netweaver, SAP Portal, Enterprise Portals, WebDynpro, HANA, BAPI, Data Migration, SD, SAP Implementation, Smartforms, Testing, IDOC, SAP ERP, Requirements Analysis, SAP BW, Adobe LiveCycle Designer, Integration, RFC, SAP FI, Business Objects, SAP PS
Education
University of Mumbai 2000 — 2003
Bachelor, Electronics Engineering
ServiceNow November 2012 - Present
Stefanini US November 1997 - November 2012
Skills
ITIL, IT Service Management, Service Desk, Cloud Computing, ITIL v3 Foundations..., Change Management, IT Management, Incident Management, Active Directory, SQL, Technical Support, CMDB, Professional Services, SDLC, Integration, Management, Networking, Windows Server, Scrum, SaaS, JavaScript, Agile Methodologies, Business Analysis, Unicenter Service Desk, PaaS, Technical Presentations, ServiceNow platform, Service Catalog
Education
Northwood University 2010 — 2012
Master of Business Administration (MBA), Management
Northwood University 2004 — 2006
Bachelor of Business Administration (BBA), Business Management
ServiceNow June 2013 - Present
Alco Distributors June 2006 - May 2013
Paul Rubke Enterprises, Inc (Paul's Automotive) May 2003 - April 2008
Guidant Corporation March 2002 - May 2003
Hewlett-Packard July 1983 - August 2001
The Press-Enterprise Company February 1981 - July 1983
Plessey Peripherals January 1980 - February 1981
Tamarack Scientific January 1979 - January 1980
Music Man January 1978 - January 1979
Altec Lansing June 1976 - January 1978
Skills
Electronics..., Computer Hardware, Computer Repair, Programming, Business Analysis, Business Process..., Business Planning, Project Planning, Troubleshooting, Automotive Repair, Automotive, Customer Satisfaction, Management, Sales, Project Management, Operations Management, Strategic Planning, Analysis, Customer Service, Team Building, Marketing, Process Improvement, Account Management, New Business Development, Sales Management, Sales Operations, Leadership, Entrepreneurship, Inventory Management
Education
University of Redlands 2000 — 2002
MBA
University of Redlands 1996 — 1999
BS, Information Systems
Santa Ana College 1976 — 1978
AA, Electronics Technology
ServiceNow - The Enterprise IT Cloud Company September 2014 - Present
ServiceNow 2014 - 2015
ServiceNow 2014 - 2015
CA Technologies August 2013 - September 2014
NetApp January 1999 - June 2013
Nortel Networks January 1997 - January 1999
Digital Equipment Corporation 1995 - 1997
Anixter 1990 - 1995
Skills
Solution Selling, Enterprise Storage, Business Alliances, Storage, Salesforce.com, Managed Services, Storage Virtualization, NetApp, VMware, Team Leadership, Professional Services, Virtualization, Go-to-market Strategy, Data Center, Vendor Management, Strategic Partnerships, Sales Enablement, Storage Area Networks, SaaS
Education
University of Guelph 1983 — 1987
BSc, Physical Sciences
ServiceNow – The Enterprise Cloud Company May 2015 - Present
ServiceNow - The Enterprise IT Cloud Company July 2013 - Present
ServiceNow May 2012 - July 2013
RE/MAX Associates - San Diego Ca 2008 - 2012
4G Wireless - Verizon Wireless 2007 - 2008
Sigma Alpha Epsilon Fraternity - SDSU Chapter 2006 - 2007
Skills
Financial Analysis, Financial Modeling, Financial Reporting, Investor Relations, Treasury Functions, MS Office Suite, Excel, Sales Presentations, Team Leadership, Organizational..., Sales Management, Financial Planning, Residential and..., non-performing real..., Project Management, Project Planning, ITIL, IT Service Management, IT Operations, IT Strategy, IT Operations Management, ITIL Process, Product Development, Forecasting, Microsoft Excel, Business Development, Management, Real Estate, Microsoft Office, Finance
Education
San Diego State University-California State University 2003 — 2007
BS, Finance
Bella Vista High School 1999 — 2003
ServiceNow November 2013 - Present
Computer Science and Engineering Department at Univeristy of South Florida August 2011 - November 2013
F5 Networks January 2013 - May 2013
Transitions Optical May 2012 - August 2012
American Water Chemicals, Inc. November 2006 - February 2011
Skills
Java, C++, c#, CUDA, Parallel Computing, ASP.NET, SQL, JavaScript, OpenGL, Software Development, Software Engineering, R&D, C#, Matlab, Programming, Membrane, Project Management, Algorithms, Visual Basic, C, Python
Education
University of South Florida 2011 — 2013
Master, Computer Science
The Ohio State University 2001 — 2006
Ph.D, Materials Science and Engineering
Shenzhen Middle school
ServiceNow March 2013 - Present
ServiceNow August 2012 - March 2013
ServiceNow April 2011 - August 2012
ServiceNow September 2010 - April 2011
CTDI May 2010 - September 2010
MicroConstants, Inc. July 2009 - June 2010
MicroConstants, Inc. April 2007 - July 2009
Skills
Service-Now, C#, Microsoft SQL Server, JavaScript, VB.NET, ServiceNow, Unix, Python, Perl, MySQL, Scrum, IT Service Management, .NET, XML, ITIL, Software Development, Agile Methodologies
Education
UCSD
Computer Science
Palomar College
Computer Science
ServiceNow July 2011 - Present
Open systems inc 2005 - 2009
Skills
Agile Methodologies, Eclipse, MySQL, Java
Education
Southern Polytechnic State University 2004 — 2005
M.S, Computer Science
University of Pune 1995 — 1999
B.E, Computer Science
ServiceNow January 2013 - Present
IBM May 2011 - January 2013
ISA Consulting June 2007 - March 2011
Primavera Systems November 2003 - November 2007
Brio Software 1999 - 2003
Brio Technology 1999 - 2003
Brio 1998 - 2003
Arbor 1997 - 1999
Sybase 1995 - 1997
Ingres 1992 - 1994
Skills
Solution Selling, Business Intelligence, Sales Process, Professional Services, Enterprise Software, Selling, Sales Operations, SaaS, Analytics, Cloud Computing, Sales, Business Process..., Salesforce.com, Pre-sales
Education
Swarthmore College 1983 — 1987
BA, Economics
Cisco March 2015 - Present
Integra April 2013 - March 2015
ServiceNow November 2012 - March 2013
Amazon November 2010 - June 2012
TEKsystems July 2010 - November 2010
Microsoft July 2008 - August 2009
Wimmer Solutions January 2006 - June 2008
Nimbusnet April 2002 - December 2006
Skills
JavaScript, Management, SSRS, Access, Business Process, VMware, Consulting, Data Mining, Quality Assurance, ASP.NET, Hardware, Java, Vendor Management, Windows 7, Data Center, SDLC, Computer Hardware, SharePoint, HP, Cloud Computing, Software Development, Project Management, PMP, SaaS, Agile Methodologies, Cross-functional Team..., Program Management, ITIL, Security, Business Analysis, Databases, Software Documentation, CRM, Networking, Service Delivery, Servers, Infrastructure, Leadership, Logistics, Team Leadership, Team Motivation, Team Building
Education
The University of North Dakota 1986 — 1989
Bachelor of Science, Criminal Justice Studies - UND
The University of North Dakota 1986 — 1989
Bachelor's degree, Criminal Justice/Police Science
ServiceNow June 2012 - Present
Mzinga July 2008 - June 2012
Fast Search & Transfer 2007 - 2008
MCK Communications March 2001 - September 2003
Lernout & Hauspie Speech Products September 1999 - March 2001
Saville Systems PLC July 1998 - September 1999
Goodwin Procter LLP July 1996 - June 1998
Silver, Freedman & Taff LLP August 1995 - July 1996
Skills
Start-ups, Mergers, Cloud Computing, Software Licensing, Corporate Governance, Contract Negotiation, Negotiation, Licensing, SaaS, Mergers & Acquisitions, Corporate Law, Strategic Partnerships, Sales
Education
Tulane Law School 1992 — 1995
JD, Law
University of Massachusetts Boston 1987 — 1990
BS, Finance & Economics
ServiceNow – The Enterprise Cloud Company February 2015 - Present
ServiceNow September 2012 - February 2015
NHCP February 2012 - September 2012
HP Enterprise Services March 2011 - February 2012
HP Enterprise Services 2011 - 2011
Apex Systems / EDS April 2008 - April 2009
San Diego Data Processing Center July 2007 - December 2007
Abtech / EDS May 2006 - September 2006
US Navy June 2000 - October 2005
US Navy August 1995 - August 1999
Skills
Java, C++, MySQL, SQL, Information Assurance, SSIS, SSRS, Database Administration, Database Design, Data Warehousing, Database Developer, Oracle Certified DBA, Oracle SQL Developer, Oracle PL/SQL..., Integration, Databases, Active Directory, Troubleshooting, Servers, Oracle
Education
Strayer University (VA) 2010 — 2013
MSIS, Software Engineering Management
Strayer University 2006 — 2010
BSIS, Database Management
ServiceNow October 2011 - Present
LG Electronics December 2010 - September 2011
FLO TV Incorporated, subsidiary of Qualcomm August 2009 - November 2010
Manpower Inc./ Qualcomm June 2008 - August 2009
Skills
Business Process, Enterprise Software, Telecommunications, Applicant Tracking..., Change Management, Recruiting, Process Improvement, Vendor Management, Management, Onboarding, Leadership, Workday
Education
Sonoma State University 2004 — 2008
BS Business Administration, Management
ServiceNow January 2015 - Present
ServiceNow May 2012 - January 2015
Fruition Partners August 2011 - May 2012
AddOns, Inc. October 2009 - August 2011
AddOns, Inc. May 2008 - December 2009
Configuresoft January 2007 - May 2008
Configuresoft August 2006 - November 2007
Quest Software November 2000 - August 2005
Skills
Integration, Enterprise Software, Professional Services, Sales, Account Management, ITIL, Vendor Management, Process Improvement, Business Analysis, SaaS, Change Management, IT Service Management, Training, Program Management, IT Management, Cloud Computing, Data Center, IT Strategy, Management, Business Process..., VMware, Employee Training, Enterprise Architecture, Team Leadership, ERP, Virtualization, Solution Selling
Education
Portland State University 1991 — 1994
B.S.
CHS
ServiceNow 2011 - Present
City of Hope April 2006 - March 2011
Skills
Java, SaaS, Scrum, Cloud Computing, JavaScript, Enterprise Architecture, XML, Agile Methodologies, Software Development, Enterprise Software, Software Engineering
Education
University of Maryland College Park
Bachelor of Science (B.S.), Aerospace, Aeronautical and Astronautical Engineering
ServiceNow October 2011 - Present
Adicio, Inc. September 2006 - October 2011
Sony Online Entertainment February 2005 - September 2006
Skills
LAMP, Memcached, PHP, Solr
Education
Northern Arizona University 2000 — 2004
Physics, Astronomy
ServiceNow November 2011 - Present
MetLife February 2000 - November 2011
Skills
ITIL, Requirements Analysis, IT Management, Software Project..., Data Warehousing, SharePoint, System Deployment, Integration, Business Intelligence, XML, SQL, IT Service Management, Enterprise Architecture, IT Strategy, Enterprise Software, Cloud Computing
Education
SUNY Purchase 1987 — 1991
Bachelor's degree, Mathematics
ServiceNow December 2014 - Present
HP 2007 - December 2014
HP 2003 - 2007
HP 2000 - 2003
Structural Dynamics Research Corp. (SDRC) June 1999 - August 1999
UCSD, Computer Science Dept. 1998 - 1999
IBM June 1998 - August 1998
IBM June 1997 - August 1997
Skills
Java, Agile Methodologies, Linux, Unix, Software Development
Education
University of California, San Diego
Bachelor of Science (BS), Computer Science
ServiceNow June 2015 - Present
Cupertino High School Robotics Team 2473 September 2009 - June 2013
Skills
C++, Computer Science, Java, Python, Android Development, Bash, C, NLP, Artificial Intelligence
Education
University of California, San Diego 2013 — 2016
Bachelor of Science (B.S.), Computer Science
Cupertino High School 2009 — 2013