Experience
ServiceNow - The Enterprise IT Cloud Company   August 2014 - Present
OpTier  May 2012 - July 2014
OpTier  December 2011 - May 2012
CA Technologies  April 2010 - September 2011
CA  September 2009 - December 2010
CA  1988 - 2009

Skills
Leadership, Business Planning, Enterprise Software, Solution Selling, Go-to-market Strategy, Sales Enablement, SaaS, Professional Services, Databases, Digital Marketing, Business Alliances, Cloud Computing, Strategic Partnerships, Demand Generation, Direct Sales, Pre-sales, Product Marketing, Management, Software Industry, Selling, Cross-functional Team..., Business Intelligence, CRM, Thought Leadership, Partner Management, Program Management, Solution Architecture, Sales Process, Strategy, Sales Operations, Product Management, Account Management, Lead Generation, Channel Partners, Sales, Business Strategy, Executive Management, Sales Management, Complex Sales, Integration, Big Data, Managed Services, Security, Virtualization, Start-ups, Networking, Analytics, New Business Development, Business Development, IT Strategy

Education
University of Rhode Island - College of Business Administration   1983 — 1987
BA, Marketing

Experience
Somerset Recon   February 2015 - Present
ServiceNow - The Enterprise IT Cloud Company   September 2014 - February 2015
San Diego Supercomputer Center  September 2013 - September 2014
Akamai Technologies  June 2013 - September 2013
San Diego Supercomputer Center  March 2013 - June 2013
San Diego Supercomputer Center  January 2013 - June 2013
UC San Diego Extension  February 2012 - December 2012
Xpenser   June 2012 - August 2012
UC San Diego  January 2012 - March 2012
Western Area Power Administration, SNR   2010 - August 2010

Skills
JavaScript, Python, Programming, Bash, PHP, Web Development, Computer Security, Scripting, Network Security, Git, Unix, CSS, Ruby, Django, Java, Virtualization, Eclipse, jQuery, Computer Repair, HTML, C/C++ STL, Vim, Test Driven Development, Ruby on Rails, Circuit Theory, Subversion, AngularJS, Android SDK, Vagrant, Circuit Design, Perforce, Parse, iOS Development, Polymer.js

Education
UC San Diego   2012 — 2014
Computer Engineering, 3.0

Napa Valley College   2006 — 2011
General Education

Experience
ServiceNow - The Enterprise IT Cloud Company   March 2014 - Present
Orange Business Services  July 2013 - March 2014
Orange Business Services  January 2008 - July 2013
IBM  June 2004 - January 2008
University of North Carolina at Chapel Hill  May 2001 - May 2004

Skills
ITIL, Telecommunications, IT Service Management, Service Management, WAN, CCNA, RCSP-W, RCSP-NPM, Consultancy, Riverbed, Data Center, Disaster Recovery, Pre-sales, Virtualization, Cloud Computing, Enterprise Architecture, IT Strategy, Managed Services, Cisco Technologies, Service Delivery, Operating Systems, Professional Services, Business Process, Solution Architecture, Unified Communications, Network Architecture, System Deployment, Integration, IT Management, IT Operations, Hardware, Consulting

Education
University of North Carolina at Chapel Hill - Kenan-Flagler Business School   2000 — 2004
Bachelor of Science (B.S.), Business Administration and Computer Science, 3.9

Experience
ServiceNow - The Enterprise IT Cloud Company   October 2013 - Present
Zynga  July 2013 - October 2013
Zynga  February 2012 - June 2013
Zynga  September 2010 - February 2012
Cisco Systems  2008 - 2010
Cisco Systems  2005 - 2008
Protego Networks   September 2004 - February 2005
Schlumberger  June 2001 - September 2004

Skills
Cloud Computing, Security, Linux, Algorithms, Network Security, Debugging, Distributed Systems, Perl, Python, TCP/IP, C, Virtualization, hbase, cassandra, HDFS, PHP, High Performance..., Hadoop, Scalability, SaaS, HBase

Education
Vanderbilt University   1999 — 2001
MS, Computer Science

University of Science and Technology of China   1994 — 1999
BS, Computer Science

High School

Experience
Salesforce  June 2015 - Present
ServiceNow - The Enterprise IT Cloud Company   October 2014 - June 2015
ServiceNow - The Enterprise IT Cloud Company   June 2014 - October 2014

Skills
Java, C++, Scrum, Functional Testing, CSS, Piano, JavaScript, Eclipse, MySQL, HTML, R, Software Design Patterns, Mac OS, Windows, JUnit, Performance Testing, Aura, Python, Verilog, C#

Education
UCSD   2012 — 2016
Computer Engineering, Major GPA: 3.87

Experience
ServiceNow - The Enterprise IT Cloud Company   September 2014 - Present
Spirent Communications  March 2011 - Present
The Fanfare Group  November 2004 - March 2011
VeriSign, Inc  1998 - 2004
Teknowledge LLC   1986 - 1990

Skills
User Documentation, Marketing Collateral, User Interface Editing, Writing, FrameMaker, Technical Writing, XML, RoboHelp, Online Help, Agile, Technical Communication, HTML, Adobe Acrobat, Windows, Word, Documentation, Technical Documentation, Editing, Eclipse, Technical Training, Content Management, User Experience, Microsoft Word, Agile Methodologies, Visio, Manuals, Software Documentation, Collateral

Education
University of Illinois at Urbana-Champaign
BS, Physics

University of Illinois at Urbana-Champaign
BS, Psychology

Experience
ServiceNow - The Enterprise IT Cloud Company   March 2014 - Present
Intuit  July 2012 - March 2014
Lockent Security Consulting   July 2011 - July 2012
Northrop Grumman Information Systems  August 2009 - June 2012
UCSD Computer Science Department  August 2011 - December 2011
CalIT2  January 2011 - June 2011
Alpha Kappa Psi - Nu Xi Chapter   April 2009 - December 2009
Decurion Corporation  March 2006 - September 2008

Skills
Apache, Java, Python, MySQL, C++, Mac OS X, Subversion, JavaScript, Software Engineering, Web Development, HTML, Integration, Salesforce.com..., Web Application Security, LAMP administration, Unix Shell Scripting, Dashboarding, Application Monitoring

Education
Stanford University, SCPD   2013 — 2014
Professional Certificate, Computer Security

University of California, San Diego   2008 — 2012
Bachelor of Science, Computer Science

Experience
ServiceNow - The Enterprise IT Cloud Company   November 2014 - Present
Magic Hat Consulting  July 2014 - October 2014
Fidelity Investments  2010 - 2013
Fidelity Investments  1996 - 2010
Accenture  1990 - 1996

Skills
SDLC, Program Management, IT Strategy, Process Improvement, Vendor Management, Change Management, PMP, IT Service Management, Business Analysis, Business Process..., Six Sigma, Business Intelligence, Workflow Management, Project Portfolio..., Six Thinking Hats, Process Efficiency, ISO 20000, Management, Leadership, Project Management, Quality Assurance, Agile Methodologies, Governance, Requirements Gathering, Enterprise Architecture

Education
Virginia Commonwealth University - School of Business   1987 — 1989
Masters of Business Administration, Investments and Securities

University of Richmond - Robins School of Business   1981 — 1985
Bachelor of Science, Marketing/Marketing Management, General

Experience
ServiceNow – The Enterprise Cloud Company  July 2015 - Present
ServiceNow - The Enterprise IT Cloud Company   November 2013 - June 2015
Baylor College of Medicine  May 2012 - September 2013
The University of Iowa  January 2010 - May 2012
FIS - INF   2008 - 2009

Skills
Linux, Network Security, Java, Network Administration, Algorithms, Computer Science, System Administration, Bash, Troubleshooting, RHEL, Python, RHCE, Ruby, CentOS, Open Source, MySQL, Vagrant, Git, Vim, TCP/IP, Cisco Technologies

Education
University of Iowa   2010 — 2012
Master's degree

Hanoi University of Science and Technology   2003 — 2008
Bachelor's degree

Experience
ServiceNow - The Enterprise IT Cloud Company   January 2015 - Present
Teradata  July 2013 - December 2014
EMC  July 2012 - May 2013
EMC  February 2011 - June 2012
Enroute Corporation   July 2009 - May 2010

Skills
Sales Process, Lead Generation, Account Management, Sales, Cold Calling, Storage, Enterprise Software, Sales Management, Product Management, Leadership, Sales Operations

Education
University of Oregon   2005 — 2009
Bachelor, Sociology/minor business

Experience
ServiceNow - The Enterprise IT Cloud Company   July 2014 - Present
Apple (Larsen and Toubro)   January 2014 - July 2014
L&T Infotech  March 2010 - July 2014
Chevron (Larsen and Toubro Infotech)   January 2012 - January 2014
P&G (Larsen and Toubro Infotech)   January 2011 - December 2011
Ingram Micro(Larsen and Toubro Infotech)   March 2010 - December 2010

Skills
Java, JavaScript, WebDynpro java, SAP, SAP Portal, SAP Netweaver, Website Development, Web Design, SAP Development, HTML + CSS, HTML/XML, JSP, webdynpro abap, ABAP, NetBeans, C#, C, C++, CSS, XML, HTML, Web Services, guided procedures..., SQL, Oracle, Servlets, SAP GUI, Eclipse, Visual Studio, Rational Rose, Dreamweaver, MS Office Suite, jQuery, YUI

Education
University of North Carolina at Charlotte   2008 — 2009
Masters, Computer science

University of Mumbai   2004 — 2008
Bachelors, Computer Engineering

Experience
ServiceNow – The Enterprise Cloud Company  January 2015 - Present
ServiceNow - The Enterprise IT Cloud Company   July 2013 - December 2014
Advancive Technology Solutions Inc.   January 2013 - May 2013
University of Southern California  August 2011 - May 2013
Amgen Inc. Thousand Oaks, CA   June 2012 - August 2012
Information Technical Services, University of Southern California   January 2012 - May 2012
IBM Global Business Services  January 2010 - August 2011
Persistent Systems  July 2009 - December 2009

Skills
C, C++, Pthreads, Java, JavaScript, AJAX, JSON, DOM, Core Java, C#, HTML/XML, JSP, Servlets, DB2, Oracle SQL, MySQL, ASP.NET MVC, SQL Server 2000-2008, Linux, J2EE, Struts, SQL, Web Applications, Microsoft SQL Server, SharePoint, SOAP, Java Enterprise Edition

Education
University of Southern California   2011 — 2013
Masters, Computer Science

University of Pune   2005 — 2009
Bachelor of Engineering, Computer Engineering, First Class with Distinction

Experience
ServiceNow - The Enterprise IT Cloud Company   July 2013 - Present
ServiceNow, Inc.   June 2011 - July 2013
CSA Travel Protection  July 2009 - June 2011
Quest Software  August 2008 - August 2009
Akonix Systems, Inc.   August 2007 - August 2008
The Active Network  2000 - 2007
Computer Associates  August 1990 - August 2000
Platinum Technology, Inc  August 1995 - August 1997
Locus Computing Corporation  March 1990 - August 1995
GenRad, Inc  1987 - 1990

Skills
Agile, XML, Java, Linux, Perl, Agile Methodologies, Scrum, Software Development, Cloud Computing, SaaS, Enterprise Architecture, Apache, Unix, Shell Scripting, JavaScript, Ant, Microsoft SQL Server, SOA, Distributed Systems, Java Enterprise Edition, REST, Web Services, Architecture, Web Applications, Testing, Architectures, Enterprise Software, SDLC, Software Design, Software Engineering

Education
University of Massachusetts Lowell   1987 — 1992
MSCpE, Computer Engineering

University of South Florida   1982 — 1987
BSCpE, Computer Engineering

Experience
ServiceNow - The Enterprise IT Cloud Company   September 2014 - Present
salesforce.com  February 2013 - September 2014
CA  April 2006 - January 2013
Concord Communications  January 2004 - January 2005
Concord Communications  January 2000 - January 2004
RemoteWare (formerly EDK Systems, Inc.)   January 1994 - January 2000
SNAP Software   1987 - 1993

Skills
Business Analysis, CRM, Project Portfolio..., Outsourcing

Education
University of Richmond - Robins School of Business   1983 — 1987
BS, Finance and Marketing

ARHS

Experience
ServiceNow - The Enterprise IT Cloud Company   July 2013 - Present
ServiceNow  August 2012 - July 2013
Wisdomain, LLC   April 2012 - August 2012
EMC  October 2010 - April 2012
Outsights Inc.   August 2006 - October 2010
Space Gateway Support, Kennedy Space Center   March 2006 - August 2006
Applications IT, Oracle   June 2003 - 2006
Oracle  August 2000 - June 2003
Oracle Inc.  February 1999 - August 2000
United Parcel Service  August 1991 - February 1999

Skills
Project Management, Business Process Design, Business Process..., Knowledge Management, Strategic Planning..., Change Leadership, Lifestyle Coaching, Systems Thinking, Business Analysis, Change Management, Program Management, Process Engineering, Process Improvement, Team Leadership, Business Transformation, Service Delivery, Software Project..., Strategy, Strategic Planning, Cross-functional Team..., Analysis, Business Requirements, Software Documentation, Integration, IT Strategy

Education
University of Central Florida   1990 — 1993
Bachelor of Science, Computer Science

Experience
ServiceNow - The Enterprise IT Cloud Company   December 2014 - Present
Fruition Partners  September 2012 - December 2014
Ascension Health  December 2006 - September 2012
St. Mary's of Michigan   August 2005 - November 2006
Genesys Health System  January 1995 - August 2005
Clinical Informatics Team, Genesys Health   January 1996 - January 2005
Electronic Data Systems  January 1986 - January 1996
Electronic Data Systems (EDS)   May 1986 - January 1995

Skills
Change Management, Incident Management, Configuration Management, IT Service Management, IT Strategy, Service Delivery, Process Improvement, Service Management, Process Engineering, Software Licensing..., Service Now Solution..., Service Request..., IT Service Catalog, ITSM, IT Service Portfolio, IT Service Delivery, Asset, Business Services, Information Technology, Service Catalog, Healthcare Information..., Healthcare, Hospitals, Cloud Applications, Asset Managment, Team Building, Leading Organizational..., Enterprise Software, EHR, Strategy, Leadership, ITIL v3 Master, CIO, Program Management, Software Documentation, Management, ITIL, ITIL Certified, Governance, Vendor Management, Business Analysis, IT Operations, Visio, Asset Management, IT Management, Business Process..., SharePoint, Integration, PMP, Disaster Recovery

Education
University of Michigan   1982 — 1986
Bachelor of Business Administration (BBA), School of Management

Experience
ServiceNow - The Enterprise IT Cloud Company   November 2013 - Present
SeedBin   October 2011 - Present
The Education Advisory Board Company   November 2010 - November 2011
Blackboard  March 2008 - November 2010
Oracle  2005 - 2008
Oracle (BEA Systems)   2001 - 2005
QuickStreet   2000 - 2001
Startups and Consulting   1994 - 2000

Skills
Product Management, Enterprise Software, SaaS, Cloud Computing, Go-to-market Strategy, Management, Content Management, Team Leadership, Java, Agile Methodologies, Software Development, Strategy, Product Marketing, Scrum, Analytics, Software Project..., Product Development, Integration, Software Design

Education
University of Colorado Boulder
BS, Management Information Systems

Experience
ServiceNow - The Enterprise IT Cloud Company   March 2014 - Present
PepsiCo  April 2010 - April 2014
Cognizant Technology Solutions  January 2008 - April 2010
Ajilon  2006 - 2007
Southwest Airlines  2001 - 2006
Alltel Financial   1997 - 2000
EDS  1989 - 1997

Skills
Process Improvement, ITIL, Vendor Management, IT Asset Management, IT Strategy, IT Service Management, Management, Service Delivery, Team Leadership, Business Analysis, Project Management, IT Operations, Program Management, Disaster Recovery, Business Process..., IT Management, SDLC, Business Process, Project Portfolio..., Outsourcing, Integration, Enterprise Architecture, Governance, Service Management

Education
University of Phoenix   2005 — 2009
BS, Business Management

Experience
ServiceNow - The Enterprise IT Cloud Company   September 2014 - Present
CA Technologies  September 2013 - September 2014
NetApp  September 2007 - September 2013
Stanford University  November 2004 - May 2007

Skills
Omniture, Social Media, Online Marketing, Program Management, Web Analytics, SEM, SEO, User Experience, CMS, Integrated Marketing, Digital Strategy, Email Marketing, Marketing Automation, Social Media Marketing, Content Management, Demand Generation, Web Project Management, Digital Marketing, Information Architecture, Project Management, Multi-channel Marketing, PPC, Product Marketing, Marketing Communications, Web Development, Cross-functional Team..., Mobile Applications, Marketing, Analytics, B2B Marketing, Agile Methodologies, Lead Generation, Content Strategy, Cloud Computing, Content Development, Web Content Management

Education
University of California, Santa Cruz
BA, English

Experience
ServiceNow - The Enterprise IT Cloud Company   December 2013 - Present
Northbound  January 2009 - December 2013
Borland  2002 - 2008
Borland  2000 - 2002
ProFound  1997 - 2000

Skills
Online Advertising, Demand Generation, Field Marketing, Lead Generation, Demand Creation, Marketing Strategy, Direct Marketing, Positioning, Market Analysis, Demand, Marketing Automation, Online Marketing, CRM, Email Marketing, Integrated Marketing, Salesforce.com, Strategy, Enterprise Software, B2B, Cross-functional Team..., B2B Marketing, Multi-channel Marketing, Mobile Marketing, Management, Product Marketing, Sales, New Business Development, Creative Direction, Brand Development, SaaS, Social Media Marketing, Digital Marketing, Product Management, Analytics, Marketing, Sales Enablement, Go-to-market Strategy, Strategic Partnerships, Customer Acquisition, Competitive Analysis, Marketing Management, Lead Management, Web Marketing, Business Alliances, Segmentation, Selling, Start-ups, Marketing Communications, Sales Process, Leadership

Education
University of California, Santa Cruz   1992 — 1996
Bachelor of Arts, Double Major, World Literature, European History

American Overseas School of Rome   1988 — 1992

American School of Paris

Experience
ServiceNow - The Enterprise IT Cloud Company   April 2014 - Present
Northbound  July 2012 - March 2014
Northbound  February 2010 - May 2012

Skills
Lead Generation, Salesforce.com, CRM, Enterprise Software, Demand Generation, Marketing Automation, Sales Process, Strategy, Competitive Analysis, Selling, Marketing, Sales Operations, Management, Sports, Lead Management, Solution Selling, Analytics, Leadership, Market Analysis, Program Management, SaaS, Sales

Education
University of Nevada-Reno   2005 — 2010
Bachelor of Science (B.S.), International Business, Finance and German

Experience
ServiceNow - The Enterprise IT Cloud Company   March 2014 - Present
ServiceNow - The Enterprise IT Cloud Company   October 2012 - March 2014
Precision Computer Services  February 2010 - September 2012

Skills
New Business Development, Solution Selling, Cloud Computing, Storage, Unified Communications, Data Center, Platform as a Service, Software as a Service, SaaS, Virtualization, PaaS, IT Service Management, Enterprise Software, Disaster Recovery, Channel Partners, Managed Services, Professional Services, Sales Enablement, Direct Sales, VMware, Salesforce.com, Process Improvement, Microsoft Word, Cisco Technologies, Storage Area Networks, CRM, Software Industry, Pre-sales, Account Management, Sales Process, ITIL, Partner Management, Demand Generation, Business Alliances, Photo Editing

Education
The University of Connecticut   2006 — 2009
Bachelor of Arts, English

Bolton High School   2003 — 2006

Experience
ServiceNow - The Enterprise IT Cloud Company   December 2014 - Present
ServiceNow  2014 - 2015
TeleTech  December 2011 - November 2014
TeleTech  February 2007 - December 2011
TeleTech  September 2006 - February 2007
TeleTech  January 2006 - September 2006
TeleTech  December 2004 - January 2006
TeleTech  June 2004 - December 2004
Thomson Micromedex  1991 - 2004

Skills
Employee Recognition, HRIS, Workforce Planning, Personnel Management, Incentive Programs, Benefits Administration, Employee Benefits, Behavioral Interviewing, Succession Planning, Employee Referral..., Shared Services, Performance Management, Applicant Tracking..., Process Improvement, Management, Strategy, Taleo, Deferred Compensation, BPO, Outsourcing, Human Resources, Team Management, Call Centers, Workforce Management, Vendor Management, Program Management, CRM, Cross-functional Team...

Education
University of Colorado @ Boulder   1986 — 1990
Bachelor of Arts (B.A.), International Affairs and Spanish

Experience
Lam Research  September 2014 - Present
ServiceNow - The Enterprise IT Cloud Company   January 2014 - August 2014
Symmetricom  July 2007 - January 2014
Cypress Semiconductor  June 2004 - June 2007
Lam Research  April 1995 - September 2000
RREEF Management Company  April 1991 - April 1995
KLA-Tencor  February 1990 - April 1991
Apple Computer  October 1984 - January 1990

Skills
Global Compensation, Sales Compensation, Xactly Administrator..., Executive Compensation..., Talent Management, Performance Management, Employee Relations, Management, Human Resources, Personnel Management, Executive Pay, Employee Benefits, HRIS, Temporary Placement, Workforce Planning, Incentive Programs, Program Management, Benefits Administration, Compensation & Benefit, Employee Engagement, Succession Planning, Onboarding, Compensation Structures, Goal Setting, Compensation, Leadership, Cross-functional Team..., Enterprise Software, Compensation & Benefits

Education
University of California, Santa Barbara   1985 — 1989
BA, Psychology

Experience
ServiceNow - The Enterprise IT Cloud Company   June 2014 - Present
nliven systems  June 2013 - August 2013
UC San Diego  July 2012 - August 2012

Skills
Java, C++, C, Python, JavaScript, CSS, HTML, MySQL, Programming, Linux, C#, Visual Studio, Bluetooth, Git, Computer Science

Education
University of California, San Diego   2008 — 2013
Bachelor of Arts (B.A.), Computer Science

Experience
ServiceNow - The Enterprise IT Cloud Company   April 2013 - Present
Techport Thirteen Inc.  May 2007 - March 2013
HP Software  May 2005 - May 2007
Peregrine Systems  January 1998 - April 2005
TriTeal Corporation  January 1994 - April 1998

Skills
ITIL, IT Service Management, JavaScript, Service Management, Unix, HP Openview, Microsoft SQL Server, SQL, Enterprise Software, Solution Architecture, Cloud Computing, HP, Business Process, Tomcat, Professional Services, HTML, Technical Support, Enterprise Architecture, Integration, Windows, Business Intelligence, ServiceNow

Education
University of California, San Diego   1988 — 1992
Bachelor of Arts (B.A.), Communication and Media Studies

Experience
ServiceNow - The Enterprise IT Cloud Company   November 2014 - Present
Bridgepoint Education  June 2014 - October 2014
MaintenanceNet  August 2011 - June 2014
TransCore  June 2008 - August 2011
Broadcom  2008 - 2008
Countrywide Home Loans  2004 - 2007
St. Bernard Software  2003 - 2004

Skills
SQL, C#, Visual Studio, .NET, Testing, Databases, Microsoft SQL Server, Software Development, Software Engineering, Software Design Patterns, ASP.NET, Agile Methodologies, LINQ, SDLC, XML, Scrum, JavaScript

Education
University of California, San Diego   2000 — 2004
B.S., Computer Science

Experience
ServiceNow - The Enterprise IT Cloud Company   December 2014 - Present
ServiceNow - The Enterprise IT Cloud Company   November 2013 - Present
ServiceNow  September 2011 - November 2013
Compuware  April 2011 - August 2011
Compuware  October 2007 - May 2011
Compuware  November 2005 - November 2007
Compuware  August 2003 - November 2005
Interlink Networks   2000 - 2003
Synchronicity, Inc.   2000 - 2001

Skills
ITIL v3 Foundation..., Spanish, IT Service Management, IP Networking, Pre-sales, Post-sales Support, Application Performance..., Service Desk, ITIL Certified, Solution Architecture, IP, SaaS, CMDB, Enterprise Software, Professional Services, Integration, IT Management, Cloud Computing, Enterprise Architecture, ITIL, Service Delivery, Solution Selling, Project Portfolio..., IT Asset Management, SDLC, Project Management, Information Technology

Education
University of Michigan   1994 — 1995
MSE, Electrical Engineering

University of Michigan   1990 — 1994
BSE, Electrical Engineering

Experience
ServiceNow - The Enterprise IT Cloud Company   September 2013 - Present
EnerNOC  April 2013 - July 2013
Fresenius Medical Care  May 2012 - April 2013
Shawmut Design and Construction  June 2009 - May 2012
Vanderweil Engineers  December 2007 - June 2009
Nextel  1999 - 2002

Skills
Microsoft Office, Construction, Scheduling, HVAC, Electrical, AutoCAD, Process Scheduler, Contract Management, Electricians, Contract Negotiation, Construction Management, Management, Customer Service, MS Project, Project Management, Purchasing, Budgets, Plumbing, Facilities Management, Supervisory Skills, Subcontracting, Project Planning, Contractors, Team Building, LEED, Operations Management, Outlook, Engineering, Team Leadership, Project Estimation, Proposal Writing

Education
Westfield State University   1996 — 1999
Bachelors, Movement Science

University of Massachusetts Lowell   1994 — 1997

Central Catholic High School   1990 — 1994

Experience
ServiceNow - The Enterprise IT Cloud Company   April 2014 - Present
Cisco  June 2012 - April 2014
Cisco  June 2010 - 2012
Oracle  January 2010 - June 2010
Sun Microsystems  November 2007 - January 2010
Sun Microsystems  June 2005 - October 2007
Sun Microsystems  January 2000 - June 2005
Quark Inc  January 1999 - January 2000

Skills
Product Management, SaaS, Enterprise Software, Cloud Computing, Go-to-market Strategy, Strategy, Management, Integration, Virtual Teams, Online Support, Strategic Partnerships, Managed Services, Scrum, Leadership, Cisco Technologies, Sales Enablement, Social Networking, Social Media Marketing, Mobile Applications, Business Intelligence, User Experience, Business Alliances, Partner Management, Professional Services, Big Data, Social Enterprise, Executive Management, Product Strategies, Platform Strategy, Social Collaboration, Open API, API Strategy, Mobile Strategy, Mobile Platforms, Customer Advocacy, Customer Satisfaction, Community Engagement, Customer Engagement

Education
University of Colorado   2000 — 2002
Master of Science, Information Systems; Management Information Systems and Business Intelligence

University of Madras   1995 — 1997
MBA, Financial Management

Experience
ServiceNow - The Enterprise IT Cloud Company   April 2013 - Present
ServiceNow Inc.  January 2011 - April 2013
International Rescue Committee  August 2009 - January 2011
Fairfield Greenwich Group  October 2007 - December 2008
Eze Castle Integration  September 2002 - October 2007
Taylor Hodson  July 2002 - September 2002
Wake Forest University School of Medicine  May 2001 - June 2002

Skills
Customer Service, Microsoft Office, ITIL, Customer Relations, Account Management, SaaS, Problem Solving, Active Directory, Disaster Recovery, Cloud Computing, IT Service Management, Data Center, Software Documentation, Management, Project Management, Enterprise Software, Technical Support, IT Strategy, CRM, Professional Services, Business Analysis, Service-Now, Process Improvement, Strategy, Vendor Management, IT Management, Service Desk, IT Operations, Integration, Training, PaaS, Service Management, Service Delivery, Craft Beer

Education
University of North Carolina at Greensboro   1998 — 2002
Bachelor of Science

Experience
ServiceNow – The Enterprise Cloud Company  February 2015 - Present
ServiceNow - The Enterprise IT Cloud Company   December 2013 - January 2015
University of California San Diego Medical Center  July 2012 - November 2013
Robbclan Productions   January 2011 - August 2012
University of Utah  September 2006 - June 2012
eBay  February 2003 - September 2006
Affiliate Internet, Inc.   January 2002 - February 2003
Salt Lake Community College  April 1999 - January 2002

Skills
Mac OS X, Linux, Instructional Design, System Administration, E-Learning, Agile Project Management, Business Analysis, Six Sigma, PRINCE2, Course Development, Needs Analysis, Service NOW, Mac, Teaching, Windows, Analysis, Software Training, Microsoft Office, Writing, Social Media, Curriculum Design, Troubleshooting, SEO, Word, Technical Training, Excel, Customer Relations, HTML, Web Development, Web Design, Adobe Creative Suite, Public Speaking, Dreamweaver, Research, PowerPoint, Curriculum Development, Customer Service, Social Media Marketing, Documentation, Adult Education, Final Cut Pro X, Adobe Captivate 5, Learning Management..., Canvas, Dokeos, WebCT, Blackboard, Networking, OS X, Instructional Technology

Education
University of Phoenix   2003 — 2005
MAED, Distance Learning and Adult Education

University of Utah   1998 — 2002
BA, History, Classics

Experience
ServiceNow  January 2014 - Present
ServiceNow - The Enterprise IT Cloud Company   May 2013 - January 2014
ServiceNow  September 2010 - May 2013
Walt Disney Internet Group  2005 - 2007

Skills
Cloud Computing, Data Center, Load Balancing, Linux, Virtualization, F5 BigIP, VMware, High Availability, MySQL, DNS, Bash, VMware ESX, DHCP, Security, Windows Server, Active Directory, Server Architecture, Operating Systems, Red Hat Linux, Servers, Scripting, Apache, Enterprise Architecture, ITIL, Storage Area Networks, Storage, TCP/IP, Solaris, Disaster Recovery, IIS, Architecture, Shell Scripting, Firewalls, Nagios, Perl, System Architecture, Cisco Technologies, IT Operations, Puppet, System Deployment, Integration, Network Architecture, Unix, Network Security, SAN, IT Service Management

Education
University of Minnesota-Twin Cities   1997 — 2002
Bachelor of Science (BS), Information Networking

Experience
ServiceNow - The Enterprise IT Cloud Company   October 2014 - Present
Microsoft  July 2011 - September 2014
MacPractice Inc.  January 2009 - July 2011

Skills
Software Engineering, Distributed Systems, C++, C#, Software Development, C, Python, Agile Methodologies, XML, SQL, Linux, JavaScript, Algorithms, MySQL, Eclipse, Subversion, Cloud Computing, Databases, Objective-C, iOS, Hyper-V, High Performance..., java

Education
University of Nebraska-Lincoln   2006 — 2008
Master's degree, Computer Science

Experience
ServiceNow - The Enterprise IT Cloud Company   March 2014 - Present
General Electric Co  2013 - February 2014
General Electric Co  2010 - 2013
GE - Aviation  2006 - 2010

Education
University of Missouri-Saint Louis
Bachelor of Science (BS), Business Administration and Management Information Systems

Experience
ServiceNow - The Enterprise IT Cloud Company   September 2013 - Present
IBM  December 2010 - September 2013
IBM  October 2005 - November 2010
Square D Company Nashville, TN   May 1984 - October 2005

Skills
ITCAM, Manufacturing Processes, .NET, SaaS, Project Management, Process Improvement, SOA, SQL, Cloud Computing, ERP, Enterprise Architecture, IBM Tivoli, Operating Systems, Software Development, Systems Management, Business Intelligence, Servers, Enterprise Software, IT Service Management, IT Strategy, Solution Architecture, Web Services, ITIL

Education
Vanderbilt University   1996 — 1999
ME, Management of Technology

University of Northern Iowa   1980 — 1984
BA, Computers and Business

Experience
ServiceNow – The Enterprise Cloud Company  October 2014 - Present
ServiceNow - The Enterprise IT Cloud Company   March 2014 - September 2014
EMC  February 2013 - February 2014
EMC  December 2011 - February 2013
EMC Corporation  February 2011 - December 2011
EMC  January 2010 - February 2011
Northwinds Abatement, Inc   2005 - April 2009

Skills
Information Security, Cloud Computing, Storage, Backup & Recovery..., Virtualization, Solution Selling, Disaster Recovery, SaaS, Deduplication, Salesforce.com, Enterprise Software, Channel Partners, New Business Development, Team Leadership, Long-term Customer..., Account Management, Sales Operations, Strategic Partnerships, Cold Calling, Sales, Storage Area Networks, Sales Process, Business Intelligence, Professional Services, Direct Sales, Lead Generation, Software Industry, Managed Services, Partner Management, Business Alliances, Demand Generation, Sales Enablement, Go-to-market Strategy

Education
University of Houston, C.T. Bauer College of Business   2005 — 2009
BBA, Major: Finance Minor: Sales

Experience
ServiceNow - The Enterprise IT Cloud Company   March 2014 - Present
Kforce Inc.  February 2012 - March 2014
Cateraid LLC   June 2009 - January 2011

Skills
Social Networking, Cold Calling, Sales, Staffing Services, Customer Service, Microsoft Excel, Team Leadership, Recruiting, Outlook, Retail, Sourcing, Hiring

Education
University of South Florida - College of Business Administration   2009 — 2011
Bachelor of Science, Marketing

University of Central Florida - College of Business Administration   2007 — 2009
Marketing, Entrepreneurship

Experience
ServiceNow - The Enterprise IT Cloud Company   September 2014 - Present
ID Analytics  December 2012 - August 2014
CashCall, Inc.   June 2011 - December 2012
Intuit  August 2006 - May 2010

Skills
Quality Assurance, Software Quality..., Testing, Test Automation, Agile Methodologies, Unix, Test Planning, Scrum, Java, CSM, SQL, Perl

Education
University of California, San Diego
Bachelor's Degree, Mathematics and Computer Science

Experience
ServiceNow - The Enterprise IT Cloud Company   June 2014 - Present
Crescendo Bioscience  June 2013 - September 2013

Education
University of California, San Diego   2012 — 2016