The Answer Group (TAG)
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The Answer Group (TAG) Employees
NTT America April 2013 - Present
Verio, Inc April 2013 - April 2015
Verio December 2011 - April 2013
Verio April 2011 - December 2011
Verio June 2009 - April 2011
Verio January 2008 - June 2009
The Answer Group (TAG) June 2006 - January 2008
BIZNESSONLINE.COM October 2002 - April 2003
The Answer Group (TAG) January 1998 - October 2002
Skills
Cloud Computing, Apache, Unix, DNS, Virtualization, System Administration, FreeBSD, Technical Support, Linux, Perl, RedHat, Red Hat Linux, Linux System..., TCP/IP, Firewalls, MySQL, SaaS, Servers, Cintech Cinphony ACD..., Data Center, VMware, Troubleshooting, Security
Education
Broward College 2014 — 2016
Bachelor of Business Administration (BBA), Business Administration, Management and Operations
Macomb Community College 1997 — 1998
Pre Veterinary Medicine
Michigan State University 1996 — 1997
Pre-Veterinary Medicine
Robins Air Force Base August 2015 - Present
ITT Technical Institute December 2013 - August 2015
Independent Contractor May 2012 - August 2013
AT&T January 2006 - April 2010
QVC September 2005 - January 2006
CornerStone America January 2004 - January 2006
The Answer Group (TAG) January 1999 - September 2001
Skills
Microsoft SQL Server, VMware, Active Directory, Windows Server, SQL, Windows 7, ITIL, Networking, Leadership, Computer Hardware, Computer Maintenance, Computer Repair, Operating Systems, IT Service Management, IT Strategy, IT Management, Servers, Microsoft Exchange, Hardware, Telecommunications, Customer Service, Microsoft Office, Training, Troubleshooting
Education
Florida Atlantic University 2011 — 2013
Bachelor's Degree, Computer Engineering, Undergraduate Cumulative GPA: 3.09
Florida Atlantic University 2011 — 2013
Bachelor's Degree, Computer Science, Undergraduate Cumulative GPA: 3.09
Indian River State College 2010 — 2011
Associate's Degree, Electrical Engineering Technologies: Specializing in Robotics and Photonics, Degree GPA: 4.00
Palm Beach State College 1995 — 1997
Associate of Arts (A.A.), Business Administration
SolarCity January 2014 - Present
SendMe, Inc. December 2011 - February 2014
eDiets.com November 2011 - May 2013
eDiets.com May 2010 - November 2011
NextWeb Media March 2009 - May 2010
Open Finance Network November 2006 - February 2009
The Answer Group (TAG) July 2004 - November 2006
Skills
Business Analysis, Replication, Business Intelligence, Data Migration, T-SQL, Microsoft SQL Server, SSRS, MySQL, SQL, E-commerce, Cloud Computing, Databases, Database Administration, Servers, HTML, AJAX, Web Services, Performance Tuning, Project Management, Agile Methodologies, Linux, Software Development, Visio, SDLC, Scrum, PostgreSQL, Chef, Amazon SQS, Perl, Database Design, SQL Tuning, Windows Server
Education
Florida Atlantic University 2005 — 2008
Computer Engineering
My Future My Choice Inc. June 2010 - Present
Broward College May 2007 - Present
The Answer Group (TAG) August 2005 - January 2009
Spherion 2003 - 2005
Education
Florida Atlantic University 2002 — 2004
Master of Business Administration (M.B.A.), Accounting
Florida A&M University 1995 — 2000
Bachelor of Science (B.S.), Accounting
Dillard High School 1991 — 1995
Zendesk May 2014 - Present
Zendesk 2011 - Present
Fitness 19 July 2011 - November 2011
Adrienne Arsht Center for the Performing Arts August 2009 - June 2011
Medical Staffing Network November 2005 - July 2008
The Answer Group (TAG) November 1999 - November 2005
Skills
Customer Service, Fitness, Management, Teamwork, Creative Writing, Strategic Planning, Employee Training, Personal Training, Leadership, Team Building, Social Media, Troubleshooting, Team Management, Training, Team Leadership, SaaS, Start-ups, Cross-functional Team..., Cloud Computing, Process Improvement, Customer Satisfaction, Technical Support, Salesforce.com, SQL, Microsoft SQL Server, Call Centers, Networking, Product Support, Customer Support, Help Desk Support, Telecommunications, Change Management, Access, Customer Experience, Software Documentation, Enterprise Software, Databases, Active Directory, Windows Server, Technical Training, Agile Methodologies, Zendesk, VoIP, Business Intelligence, CRM, Corrective Actions, Professional...
Education
Broward Community College 1997 — 1999
BS, English
Cooper City High School 1993 — 1997
Actavis February 2013 - February 2015
Kaplan March 2012 - November 2012
Kaplan University August 2011 - March 2012
Vista Healthplan July 2006 - February 2010
The Answer Group (TAG) April 2003 - June 2006
PRC, LLC January 2000 - February 2003
Skills
Windows 7, Active Directory, Remote Desktop, Laptops, System Deployment, Help Desk Support, Microsoft Exchange, Windows XP Pro, SharePoint, Printers, Microsoft Office, Microsoft Excel, Android, Windows Server, Blackberry, Dell Computers, Microsoft Word, Social Networking, Customer Satisfaction, Level 2, Windows Mobile, Gmail, Google Docs, Desktop Deployment, Google Apps, LAN-WAN, Blackberry Enterprise..., Citrix, Router Configuration, Tablets, Cisco Routers, HP, Modems, Gateway, Video Conferencing, Project Coordination, TCP/IP, Google Analytics, Windows 2000, Account Creation, SQL, Desktop Computers, Desktop Environment, Apple, Web Support, Level 3 Support, Data Backup Solutions, Monitors, Citrix Xenapp, Avaya Site...
Education
Broward Community College
Capgemini December 2014 - Present
Wolters Kluwer, CCH Small Firm Services March 2013 - November 2014
Wolters Kluwer, CCH Small Firm Services October 2006 - March 2013
The Answer Group (TAG) January 2004 - November 2006
Broward County Government June 2002 - December 2002
Skills
Software Quality..., Agile Methodologies, Process Improvement, Software Documentation, SDLC, Team Leadership, Troubleshooting, Software Development, Lean Six Sigma, White Box Testing, Black Box Testing, User Acceptance Testing, Functional Testing, Microsoft Excel, MS Excel Pivot Tables, MS-DOS, Regression Testing, Microsoft Office, Visual Studio, Visio, OneNote, Lotus Notes
Education
Indian River Community College 2008 — 2011
Associate of Arts (A.A.), Accounting
Terra Strategies September 2014 - Present
Democratic Congressional Campaign Committee January 2014 - Present
Patrick Murphy for Congress April 2014 - July 2014
TMS Health, a Xerox Company November 2012 - January 2014
Grassroots campaigns inc August 2012 - November 2012
Northern District of Florida June 2012 - August 2012
K-Mart May 2010 - December 2011
Florida A&M University August 2010 - April 2011
The Answer Group (TAG) June 2008 - January 2009
First Marketing June 2007 - June 2008
Skills
Customer Service, Campaign Strategies, Litigation, Team Leadership, Public Policy, Event Planning, Sales, Fashion Design, Government, Analysis, Policy, Management, Training, Leadership, Public Speaking, Microsoft Office, PowerPoint, Social Networking, Community Outreach, Social Media
Education
Florida A&M University 2009 — 2012
Bachelor of Applied Science (B.A.Sc.), Political Science and Government
Miami-Dade County Public Schools January 2007 - Present
The Answer Group (TAG) March 2004 - November 2006
Skills
Technical Support
Education
Nova Southeastern University 2008 — 2009
MBA, Business
Florida Atlantic University 2003 — 2005
BBA, Business/Finance
Miami Dade College 2000 — 2003
AS, Computer Information Systems
Smoke Free Alternatives March 2014 - Present
Wheeled Warriors April 2005 - October 2013
The Answer Group (TAG) September 2001 - June 2004
Skills
Computer Security
Education
Florida Medical Training Institute 2010 — 2010
EMT-B, EMT-P, ems
Broward College 2003 — 2005
Comcast Cable December 2014 - Present
Professional in career transition December 2011 - Present
US Support Company April 2005 - April 2010
Teleperformance, USA 2006 - 2010
Teleperformance, USA 2006 - 2010
The Answer Group (TAG) 2000 - 2005
The Answer Group 1996 - 2004
TAG 1996 - 2004
KidSource 1992 - 1996
Skills
Sales Management, Call Center, Customer Satisfaction, Account Management, Customer Service, Sales, Team Leadership, Team Building, Team Management, Coaching, Management, Operations Management, Recruiting, Training, Microsoft Office, Process Improvement, Retail, Leadership, Project Management, Microsoft Excel, Call Centers, Customer Retention, Human Resources, Microsoft Word, Employee Relations, Technical Support, Troubleshooting, Customer Experience, Time Management, Performance Management, Project Planning, Vendor Management, Telecommunications, Outsourcing, Software Documentation, Workforce Management, Networking, Contact Centers, CRM, Call Center Development, Sales Operations, Strategic Planning
Education
Broward College 1990 — 1992
University of Florida 1986 — 1990
Century 21 Universal Luxury August 2014 - Present
Florida State Realty Group, Inc. August 2013 - August 2014
Greater Fort Lauderdale Realtors December 2005 - August 2013
Circuit City 2003 - 2005
The Answer Group (TAG) 2001 - 2002
Signs by Sun-Sentinel 1998 - 2000
Skills
Real Estate, Sellers, Luxury Homes, First Time Home Buyers, Investment Properties, Buyers, REO, Foreclosures, Online Marketing, Social Networking, Listing Homes, Web Design, WordPress, Photoshop, Customer Service, SEO, Dreamweaver, Guitar, Bass Guitar, Music Production, HTML, CSS, Illustrator, RETS, IDX
Education
Broward Community College 2003 — 2005
Information Technology
McFatter Technical Center 1996 — 1998
Graphic Design
Chipotle Mexican Grill August 2014 - Present
Lewan Technology June 2014 - August 2014
Lewan Technology December 2013 - March 2014
AT&T Mobility January 2013 - June 2013
Mollywhop Entertainment September 2008 - August 2012
Overcoming Obstacles January 2010 - July 2010
Vinson Guard Service August 2009 - January 2010
The Answer Group (TAG) December 2008 - August 2009
WGSO Northshore Radio July 2007 - September 2007
United States Air Force September 2004 - November 2006
Skills
Sound, Networking, Recording, Troubleshooting, Audio Engineering, Security, Customer Service, Music Production, Audio Editing, Studio Recording, OS X, Composition, Pro Tools, Logic Pro, Windows, Computer Hardware, IT Hardware Support, Team Management, Help Desk Support, Leadership, Microsoft Excel, Microsoft Office, Microsoft Word, Team Leadership
Education
Full Sail University 2012 — 2013
Master of Entertainment Business, Arts, Entertainment, and Media Management
Full Sail University 2010 — 2012
Bachelors, Recording Arts
Cata Martial Arts July 2014 - Present
LA Fitness March 2006 - Present
Park's Martial Arts July 2014 - June 2015
CompuDig Computers and Networking Services January 2000 - June 2010
The Answer Group (TAG) July 2003 - March 2006
BrandsMart USA October 2001 - December 2002
Delta Cruise April 1999 - December 2000
Grupo A December 1996 - November 1998
Seguros Nuevo Mundo July 1993 - December 1996
Grundig Venezuela October 1991 - June 1993
Skills
Troubleshooting, Technical Support, Computer Hardware, Networking, Hardware, Cisco Technologies, Windows, Software Installation, Microsoft Exchange, Microsoft Office, Operating Systems, VoIP, Active Directory, Windows Server, Network Administration, Security, VPN, Help Desk Support, Wireless, DNS, Servers, Network Security, Firewalls, Customer Satisfaction, IT Service Management, IT Management, Training, Call Centers, Cisco Wireless, Windows 7, XP, Team Management, Computer Repair, Wireless Networking, Printers, Switches, Routers, System Administration, LAN-WAN, Taekwondo Instructor, Coaching, Leadership, Customer Service, Team Leadership, Taekwondo, Martial Arts, Martial Arts Instruction, Sports Coaching, Self Defense
Education
Broward College 2013 — 2014
Network Services Technology Associate in Science Major, Computer Systems Networking and Telecommunications
Indian River Community College 2009 — 2011
A.S. Computer Information Technology, Computer Science
KC Tech - Keiser College 2001 — 2002
Network Engineer, MCSA, MCSE, CCNA
The Academy of Florida 2001 — 2001
Computer Technician, A+, N+ and MCP 2000 Certifications
Universidad Nueva Esparta 1991 — 1994
Electronic Engineering
Becker & Poliakoff, P.A. December 2011 - Present
Southern Wine & Spirits March 2011 - December 2011
Ruden McClosky May 1999 - February 2010
The Answer Group (TAG) June 1996 - May 1999
IBM December 1995 - June 1996
Skills
Information Technology, IT Operations, IT Procurement, Asset Management, System Administration, System Deployment, Project Planning, Project Management, Vendor Relationship..., Help Desk Support, Technical Support, Troubleshooting, Customer Service, Team Building, Software Documentation, Computer Hardware, Windows, Mac OS, iPhone Support, Active Directory, SCCM, Ghost Imaging, Citrix, HTML, Windows Server, Microsoft Office, Telecommunications, Cisco Technologies, Cisco Call Manager, VoIP, Blackberry Enterprise..., Disaster Recovery, Program Management, Analysis, Problem Solving, Hardware, Windows 7
Education
City University of New York-John Jay College of Criminal Justice 1988 — 1995
B.S., Legal Studies
New York Paralegal Institute 1990 — 1990
Certification, Legal Assistant
Canarsie High School 1984 — 1988
Diploma, Liberal Arts
CSC - Computer Sciences Corporation Provide Tier I/II/III support for all 525th Signal Battalion and TCSC systems and networks. Ensure smooth operations of multi-user computer systems, including coordination with network administrators. Maintain and monitor Intrusion Prevention System
United States Navy Reserve January 2005 - Present
USFOR-A, Kabul, Afghanistan April 2013 - June 2014
The Answer Group (TAG) January 2004 - August 2011
Skills
Microsoft Office, Security Clearance, Leadership, Software Installation, Customer Service, DoD, Management, Troubleshooting, Computer Hardware, Computer Repair, Information Technology, Social Media, Facebook, Small Business, Military, Defense, Information Security, Operations Management, Government, New Business Development, Microsoft Excel, Entrepreneurship, Active Directory
Education
Florida Atlantic University 2013 — 2016
Management Information System, Management Information Systems, General, 3.0
Broward College 1999 — 2003
Associate of Arts (A.A.), Information Technology, 3.0
Nicklaus Children's Hospital June 2010 - Present
Jackson Memorial Hospital May 2008 - April 2009
The Answer Group (TAG) 2007 - 2008
Skills
Troubleshooting, Citrix, Software Documentation, Technical Support, Healthcare Information..., Active Directory, Help Desk Support, Windows Server, Visio, Cerner, Windows 7, EMR, HIPAA, EHR, Windows XP
Education
Keiser University-Ft Lauderdale 2011 — 2017
Bachelor’s Degree, Information Security
Florida Career College-Miami 2005 — 2007
Associate of Science (A.S.), Website Administration
American Senior High School 1999 — 2003
Fortinet September 2014 - Present
Ultimate Software June 2012 - August 2014
Nova Southeastern University June 2012 - February 2013
Fidelity National Information Services January 2006 - July 2010
Perimeter eSecurity 2005 - 2006
MTN Satellite Communications 2001 - 2005
Citibank (Banamex USA) January 2000 - December 2001
Adcon Telemetry January 1998 - March 1999
The Answer Group (TAG) January 1997 - January 1998
Skills
Disaster Recovery, Troubleshooting, Security, Visio, Active Directory, Technical Support, Software Installation, Microsoft SQL Server, DNS, Cisco Technologies, Network Security, Software Development, Data Center, VoIP, Network Administration, Cloud Computing, Windows Server, System Administration, IIS, SharePoint, VMware
Education
Florida International University - College of Business Administration 2011 — 2012
Bachelor of Business Administration, Management Information Systems
Broward Community College 2009 — 2011
Associate of Arts, Business Administration
Keiser College 1995 — 1997
Associate of Science, Computer Engineering Technology
The Answer Group (TAG) 2007 - 2008
Skills
Technical Support, Computer Repair, Computer Hardware, Laptops, Windows 7, Troubleshooting, Windows, Hardware, Operating Systems, Windows Vista, Computer Maintenance, Software Installation, Wireless Networking, Public Speaking, Microsoft Excel, Customer Service, Help Desk Support, Microsoft Word, Microsoft Office
Education
Penn Foster Career School 2010 — 2016
Pharmacy, Pharmacy Technician/Assistant
Penn Foster Career School 2006 — 2008
Medical, Physical Therapy Aide
Sheridan Technical Center 2006 — 2008
Computers, Computer Technology/Computer Systems Technology
Broward College 1998 — 2006
Education, Physical Therapy Technician/Assistant, Computer Technician, B
Sheridan Technical Center 1997 — 1998
Education, Teacher Assistant
South Plantation High 1994 — 1997
High School Diploma, Regular/General High School/Secondary Diploma Program
Plantation High 1993 — 1994
High School Subjects, High School Subjects
Global Response July 2014 - Present
CVI Investigations and Security April 2014 - July 2014
Bank of America February 2012 - February 2014
DICK'S Sporting Goods December 2009 - January 2010
The Answer Group (TAG) November 2008 - June 2009
Skills
Customer Service, Microsoft Office, Teamwork, Leadership, Banking, Sales, Outlook, Management, Credit, Public Speaking
Education
ITT Technical Institute-Fort Lauderdale 2012 — 2014
Associate's degree, Network and System Administration/Administrator
Snappy Internet & Telecom, Inc. October 2000 - Present
The Answer Group (TAG) December 1999 - July 2000
PRISM Sanitation Management, Inc. August 1999 - November 1999
Skills
Cloud Computing, Telecommunications, Technical Support, Wireless Networking, VoIP, VMware, CompTIA A+ Certification, Team Building, Sales Management, Organizational..., Internet Services, Hosted Services, Linux Desktop, Linux Firewalls, Microsoft Applications, Networking, Organizational Support, Active Directory, Team Leadership, Provisioning, Network Design, BGP, OSPF, RIP, System Monitoring, phpMyAdmin, MySQL, Routers, Cisco Technologies, WAN
Education
Florida International University - College of Business Administration 1995 — 1999
Business Administration, Management Information System (MIS)
Florida Career College-Miami 2000 — 2002
Occupational Associate Degree, Computer Network Engineer
Experis May 2015 - Present
WhiteOwl February 2015 - May 2015
Kane Technology Advisors September 2012 - February 2015
Teleperformance, USA February 2009 - August 2012
The Answer Group (TAG) September 2008 - February 2009
Teleperformance, USA March 2006 - February 2008
Skills
Microsoft Exchange, VPN, Windows Server, Blackberry Enterprise..., Group Policy, Office 365, Blackberry, Networking, SharePoint, Network Administration, Windows 7, Healthcare Information..., Microsoft Excel, Microsoft Certified..., Lync Server 2010, Forefront, Lync, SMTP, Barracuda Spam Firewall, Supervisory Experience, Email, Email Archiving, Microsoft Word, Outlook, Backup, Virus Removal, Spyware, Ethical Hacker, WiFi, Windows Phone, Domain Names, Domain Registration, Remote Troubleshooting, OneNote, PowerPoint, Windows Firewall, Printers, Printer Fleet Management, Social Networking, Computer Forensics, DNS management, DNS Server, SPF, Telnet, Project Engineering, Data Wiring, Technical Support, Troubleshooting, Servers
Education
Nova Southeastern University 2009 — 2010
Pre-Medicine/Pre-Medical Studies
Palm Beach Community College 2001 — 2005
Associate of Arts and Sciences (AAS), Computer Science
FMU 1999 — 2001
Associate of Arts (A.A.), Computer Software Engineering
Colegio Loyola Gumilla
Self Employed Quality Assurance ManagerSaveology.com2009 - 2011
Wyndham Vacation Ownership January 2007 - June 2009
T-Mobile June 2006 - January 2007
Imperial Mortgage Consultants July 2004 - June 2006
The Answer Group (TAG) June 2002 - July 2004
Commodity Investment Group September 2000 - May 2002
Education
Florida Institute of Technology 1998 — 2000
Associate's degree, Business
Humana July 2002 - Present
Tecmarine Lines 1998 - 2002
The Answer Group (TAG) 1996 - 1998
Skills
Process Improvement, Management Consulting, Microsoft Office, Microsoft Excel, Customer Service, Standards Compliance, VBScript, Powershell, Batch Programming, CEH, CHFI, VMware ESX, Change Management, Project Management, Project Planning, Strategic Planning, Team Building, Analysis, Business Analysis, Business Process...
Education
University of Phoenix 2012 — 2016
Bachelor of Science (BS), Information Technology
ATI Career Training Center-Fort Lauderdale 1999 — 2000
Electrical and Electronics Engineering
Skai Image, Corp April 2013 - Present
Florida Fine Cars November 2011 - Present
O'Reggio Technical Career Institute April 2011 - January 2012
The Answer Group (TAG) 2008 - 2010
Skills
Employee Relations, Recruiting, Human Resources, Payroll, PeopleSoft, Training, Employee Benefits, Microsoft Office, Onboarding, Outlook, Customer Service, Performance Management, System Administration, Microsoft Excel, Benefits Administration, Talent Acquisition, Administration, Organizational..., New Hire Orientations, PowerPoint
Education
Beauty Schools of America-North Miami Beach 2012 — 2013
Cosmetology/Cosmetologist, General
University of Florida 2004 — 2007
The Scripps Research Institute October 2008 - Present
Kitsy Lane April 2014 - January 2015
The Watershed Addiction Treatment Programs Inc October 2003 - October 2008
US Navy March 2001 - March 2003
The Answer Group (TAG) May 1998 - March 2001
Skills
Administrative..., Data Analysis, Spreadsheets, Research Administration, Microsoft Office, Microsoft Excel, Web Development, Medical Records, Management, Life Sciences, Web Design, Customer Service, Biochemistry, Data Entry, Research, Cell Biology, Capital Equipment..., Operations..., Webpage development, Programming Languages, Trained with CAPSIM, Microsoft Word
Education
Brandeis University 2015 — 2017
Graduate of Professional Studies, Program and Project Management
Florida Atlantic University 2008 — 2015
Bachelor of Business Administration (BBA), Business Mgmt - minor Marketing
Broward County Government January 2015 - Present
EDSA June 2007 - December 2014
EWM Realtors December 2004 - June 2007
The Answer Group (TAG) November 2002 - August 2003
Skills
Photoshop, Microsoft Excel, Microsoft Office, PowerPoint, Adobe Acrobat, Microsoft Word, Social Media, Research, Marketing, Public Speaking, Customer Service, Design Research
Education
Florida Atlantic University 2010 — 2014
Bachelor of Arts (B.A.)
Broward College 2005 — 2007
Lansing Community College 2000 — 2001
Eaton Rapids High School 1994 — 1998
Ultimate Software March 2014 - Present
Ultimate Software January 2014 - February 2014
ITLTC, LLC July 2007 - August 2013
IBM Global Services June 2006 - March 2007
Cleveland Clinic May 2005 - January 2006
FAME Inc. May 2000 - September 2005
The Answer Group (TAG) June 1998 - May 2001
Skills
Samba, Open Source Integration, Data Center, Technical Support, Enterprise Level, Ubuntu, Linux, CentOS, Zentyal, Windows Server, Networking, VPN, Microsoft Exchange, VMware ESX, Project Management, Software QA, Software Documentation, HIPAA, SOX Compliance, Security, Making Great Things..., Going Above and Beyond, Great Ideas, Customer Empathy, Zimbra, Healthcare IT, Servers, Troubleshooting, Healthcare Information..., Software Quality..., Enterprise Architecture, SAN
Education
New Horizon school of Davie, FL 1998 — 1999
Windows NT Workstation and Server, Computer Systems Networking and Telecommunications
Broward Community College 1995 — 1997
Cooper City High School 1990 — 1994
Diploma, General studies
NRC Electronics, Inc. April 2013 - Present
Florida Atlantic University January 2013 - Present
NRC Electronics, Inc. January 2009 - April 2013
Florida Atlantic University January 2009 - December 2012
Selas Technologies, LLC 2010 - 2011
The Answer Group (TAG) May 2006 - January 2009
Skills
C#, Software Development, Java, Research, Windows Mobile, SQL Server, T-SQL, ASP.NET, WPF, Data Mining, Salesforce.com, Teaching, C++, HTML + CSS, Oracle, Organizing, PHP, phpMyAdmin, Windows Services, Visual Basic, MySQL, Visual Studio, Microsoft Office 2007, Microsoft Office 2003, Microsoft SQL Server, Extreme Programming, JSON, Android Development, Crystal Reports, OO Software Development, Computer Science, AJAX, Machine Learning, Eclipse, Microsoft Office, HTML, SQL, SDLC, Programming
Education
Florida Atlantic University 2009 — 2012
Doctor of Philosophy (Ph.D.), Computer Science
Florida Atlantic University 2007 — 2008
Master of Science (M.S.), Computer Science, 3.9
Florida Atlantic University 2006 — 2007
Bachelor of Science (B.S.), Computer Science, 4.0
Broward Community College 2003 — 2006
Associate of Arts (A.A.), Computer Science, 3.8
AECOM (formerly URS) January 2015 - Present
URS Corporation (Now AECOM) January 2012 - December 2014
URS Corporation 2006 - December 2011
The Answer Group (TAG) 2003 - 2006
Skills
Troubleshooting, Windows, Security, Networking, Infrastructure, Windows Server, Microsoft SQL Server, Active Direc, Virtualization, Project Planning, IT Management, Microsoft Office, SQL
Education
Florida Atlantic University 2000 — 2004
Bachelor of Science (BS), Computer Science
Self-Em November 2014 - Present
Kaplan University June 2005 - December 2013
The Answer Group (TAG) January 2004 - January 2005
Stage Equipment and Lighting Inc. 2000 - 2003
Skills
Training, Microsoft Office, Admissions, Enrollment Management, Student Recruiting, CRM, Leadership, Coaching, Strategic Partnerships, Higher Education, Student Affairs, Adult Education, Student Financial Aid, Staff Development, Distance Learning, Tutoring, university recruitment
Education
Florida Atlantic University
Bachelor of Arts (B.A.), Management Information Systems, General
Broward College
Associate of Arts (A.A.), Management Information Systems, General
Barnes and Nobles January 2015 - Present
Cross Country Home Services November 2006 - May 2013
First Data Merchant Services March 2006 - September 2006
Quality Specialist August 2005 - March 2006
The Answer Group (TAG) November 2003 - November 2004
Skills
Microsoft Excel, Microsoft Office, Microsoft Word, Microsoft Powerpoint, SQL, QuickBooks, Windows, Windows Vista, Windows Mobile, PowerPoint, Outlook, Call Centers, Customer Service, Data Entry, Insurance, Customer Satisfaction, Customer Retention
Education
Florida Atlantic University 2009 — 2012
Bachelor of Business Administration (B.B.A.), Business Administration and Management, Minor Business Law
Broward College 2003 — 2006
Associate of Arts (A.A.), Accounting
Central Michigan Staffing August 2012 - Present
JPS Consulting September 1999 - Present
Trillium Staffing Solutions June 2009 - Present
Peoplelink Staffing Solutions August 2008 - Present
Kelly Services October 2007 - Present
Michigan Agricultural Commodities, Inc August 2012 - December 2012
McDonald's Corporation May 2012 - August 2012
The Answer Group (TAG) June 2004 - October 2006
Skills
Talking, Transportation, Forklift Operator, Data Entry, Customer Service, Teamwork, Temporary Staffing, Computer Maintenance, Computer Repair, Telephone Skills, Team Leadership, People Skills, Hand Tools, Team Building, Dependable Team Player, Computer Hardware, Pallet Jack, Training, Recruiting, Sales, Printers, Troubleshooting, Microsoft Office, Microsoft Office 2007, PC building, Computer Consultation, Computer Hardware..., Computer Building
Education
Davenport University 2009 — 2013
Alma Adult Education 2006 — 2007
High School Diploma, High School Diploma
Xavient Information Systems 2012 - Present
Revelex March 2008 - May 2009
The Answer Group (TAG) February 2006 - December 2006
Skills
Javascript Certified, jQuery UI, PHP, HTML, HTML 5, CSS, CSS3, Photoshop, Dreamweaver, Eclipse, Joomla, Wordpress, Studio One, Premiere, MySQL, PHP5, XHTML, DHTML, Illustrator, Flash Animation, CVS, Perforce, AJAX, Microsoft Office, Graphic Design, JSTL, JSP development, SQL, jQuery, Web Applications, JavaScript, XML, Apache, JSON, Linux
Education
Magnolia Institute of Health and Healing 1998 — 1998
Certification, Massage Therapy/Therapeutic Massage
Art Institute of Fort Lauderdale
Interactive Media Design
Fasttrain College 2008 - 2012
Jinny Beauty Supply, Corp. May 2006 - December 2009
Instabanc Bank Services January 2006 - May 2006
Amazon.com - Small Parts, Inc July 2004 - December 2005
The Answer Group (TAG) July 2004 - December 2004
Skills
Microsoft Certified..., Microsoft Certified..., Microsoft Certified..., Microsoft Certified..., CompTIA Security+:..., CompTIA Network+:..., CompTIA A+: I.T...., Cisco Certified Network...
Education
American InterContinental University-South Florida 2004 — 2005
Master of Information Technology, Network Security
Bethune-Cookman University 1999 — 2003
Bachelor of Science (BS), Computer Information Systems
HP Enterprise Services October 2013 - Present
EDS\Hewlett-Packard September 2005 - October 2013
EDS\Hewlett-Packard October 2002 - September 2004
GoAmerica Communications May 2000 - March 2002
The Answer Group (TAG) February 1997 - May 1998
Skills
ITIL, IT Management, Enterprise Architecture, Servers, Cloud Computing, Windows Server, Aspect, Wireless Networking, IT Operations, Active Directory, Network Security, Operating Systems, System Deployment, HP, IT Service Management, Technical Support, Integration, Troubleshooting, System Administration, Wireless, Business Analysis, Incident Management, DNS, Cisco Technologies
Education
Broward Community College 1986 — 1990
Hotwire Communications LLC April 2013 - Present
Hotwire Communications LLC February 2012 - Present
OMGFAST! Hi-Speed Internet May 2010 - February 2012
Cablenet Services, Inc February 2009 - October 2009
United Cable Group of Orlando August 2004 - February 2009
The Answer Group (TAG) March 2004 - August 2004
Comcast September 2001 - August 2003
Skills
Quality Assurance, Troubleshooting, Wireless, Team Leadership, Customer Service, Networking, Management
Education
Arapahoe Community College 2001 — 2003
Broadband Management
HCA IT&S September 2007 - August 2015
The Answer Group (TAG) August 2004 - September 2007
Skills
Healthcare Information..., Healthcare, Process Improvement, HIPAA, EMR, Management, Hospitals, Training, Troubleshooting, Technical Support, Customer Service, EHR, Testing, Software Documentation, Networking, Help Desk Support, Computer Hardware, Project Management, System Administration, Analysis, Active Directory, Windows 7, Windows XP, Information Technology, Apple OS, Databases, Software Installation, Microsoft Office, Meditech, Salesforce.com, Dragon Naturally..., Citrix, Mac OS, Physician Relations, Physician Liason
Education
Broward College 2013 — 2015
Bachelor's Degree, Information Technology
Broward College
Associate's Degree, Computer and Information Engineering
ADP January 2006 - Present
The Answer Group (TAG) January 2000 - January 2006
Marriott May 1996 - January 2000
Skills
Benefits Administration, ADP Payroll, FMLA, Employee Benefits, HRIS, Employee Relations, Payroll, Employee Handbooks, Human Resources, Onboarding, Training, Microsoft Office, HR Policies, Microsoft Word, Performance Management, Recruiting, Job Descriptions, Applicant Tracking..., Open Enrollment, Customer Service, Employment Law, COBRA, Teamwork, I-9 Compliance, Employee Engagement, Interviews, EEO, Leave of Absence, Exit Surveys, Posters, EEO Reporting
Education
Florida International University
Bachelor's degree, Hospitality Administration/Management
R B Jackson & Associates November 2009 - May 2014
The Answer Group (TAG) August 2006 - December 2009
Christophers Jazz Cafe June 2003 - April 2005
Skills
Project Management, Six Sigma, JD Edwards, Siebel, Event Management, Event Planning, Troubleshooting, Management, Customer Service, Operations Management, Sales, Customer Satisfaction, Analysis, Budgets, Technical Support, Strategic Planning, Team Building, Leadership, Microsoft Office, Team Leadership
Education
Frostburg State University 2013 — 2014
Master of Business Administration (M.B.A.), Business Administration and Management, General
Broward College 2011 — 2013
Bachelor of Applied Science, Supervision and Management, GPA: 3.90
Florida Atlantic University 2011 — 2011
Six Sigma Green belt, Six Sigma Green belt
Florida Atlantic University 2011 — 2011
Certificate, Project Management
Citrix November 2008 - Present
The Answer Group (TAG) July 2008 - November 2008
H&M December 2006 - June 2008
Darren's Hair Salon March 2006 - June 2008
Caven Enterprises December 2004 - February 2006
Hastings Entertainment October 1999 - December 2004
United States Marine Corps September 1985 - September 1988
Skills
Customer Satisfaction, Troubleshooting, Call Center, Customer Service, Retail, Customer Support, Customer Oriented, Customer Insight, Data Analysis, Data Entry, Performance Metrics, Key Metrics, Reporting Metrics, Quality Improvement, Team Leadership, Salesforce.com, Call Centers, XP, Citrix, Windows 7, Networking, SharePoint, Software Documentation, Sales, CRM, Visio, Cloud Computing, Enterprise Software, SaaS, Siebel, Customer Experience, Project Management, Business Intelligence, VDI, Pre-sales, Microsoft Office, Technical Support
Education
Amarillo College 2002 — 2004
General Studies
Oak Harbor High School 1981 — 1985
Diploma
Broward College
Associate of Science (A.S.), Business Administration and Management, General
The Answer Group (TAG) February 2005 - February 2010
Panera Bread November 2003 - May 2005
Ultimate Events, LLC April 2003 - November 2003
Skills
Team Management, Team Building, Customer Service, Excel, Event Planning, Hiring, Hardware, Internet, Knowledge Management, Leadership, Management, Microsoft Office, Organizing, Quality Assurance, Retail, Sales, Training, Telecommunications, Troubleshooting, Teamwork, Wireless, Windows, YouTube, Yahoo, DOS, Word, MS Office Suite
Education
Florida International University 2011 — 2014
Bachelors, Accounting and Finance
Broward Community College 2010 — 2011
Associates, Psychology
WellStar Health System October 2013 - Present
Carter's OshKosh B'gosh February 2011 - September 2013
American Cancer Society March 2008 - October 2009
NCR - Amadeus Technical Center July 2005 - March 2008
NCR December 2003 - July 2005
Permond Solutions Group August 2002 - December 2003
Alternative Resource Corporations January 2000 - January 2002
The Answer Group (TAG) January 2000 - August 2000
FAU Office of Alumni Affairs October 1998 - May 1999
Skills
Printers, Help Desk Support, XP, Troubleshooting, Lotus Notes, Network Administration, Networking, Windows NT, Windows 2000, Operating Systems, Siebel, Microsoft Office, Lotus, Leadership, Technical Documentation, Team Management, Technical Leadership, Business Analysis, Service Desk, Service Delivery, Service Desk Management, Active Directory..., Technical Support, Routers, Windows Server, Disaster Recovery, Software Documentation, Active Directory, Microsoft Exchange, Databases, Access, Software Installation, Norton Ghost, Citrix, Windows XP, Application Support...
Education
Florida Atlantic University 1998 — 2001
Bachelor of Science, Management Information Systems
Florida State University - College of Business 1991 — 1994
Bachelor of Science (B.S.), Management Information Systems, General
miami carol city sr. high 1987 — 1991
Florida Atlantic University
B.S, Management Information Systems
AAR CORP. Landing Gear Services September 2015 - Present
AAR CORP. January 2015 - Present
AAR CORP. September 2014 - January 2015
AAR CORP. June 2013 - September 2014
AAR CORP. November 2010 - June 2013
AAR CORP. August 2004 - November 2010
AAR CORP. February 2007 - August 2009
The Answer Group (TAG) August 2003 - August 2004
Compfl May 2002 - August 2004
Skills
Landing Gear, Aircraft, A+ Certified, Overhaul, Inspection, Quality Assurance, Safety Management..., Human Factors, Maintenance and Repair, EASA, FAA, CAAC, Quality Auditing, Root Cause Problem..., Engineering, Manufacturing, Six Sigma, Maintenance, Aerospace, Aircraft Maintenance, Airworthiness, Aviation, Continuous Improvement, Root Cause Analysis, Process Improvement, Airlines
Education
Florida International University 2014 — 2014
Six Sigma - Green Belt, Mechanical Engineering
Florida International University 2010 — 2014
Bachelor of Engineering (BEng), Mechanical Engineering
Broward College 2008 — 2010
Associate of Arts (AA), Mechanical Engineering
Sheridan Technical Center 2001 — 2002
A+ certification and Cisco Networking, Computer science
City of Miami April 2014 - Present
Great Health Works October 2013 - April 2014
WAI Global July 2011 - July 2013
HEICO Aerospace November 2009 - April 2011
Coverall Health-Based Cleaning System May 2007 - September 2009
Hostway Corporation January 2007 - July 2007
The Answer Group (TAG) December 2003 - January 2007
Skills
Technical Support, Active Directory, VPN, Operating Systems, Hardware, Help Desk Support, Troubleshooting, Software Installation, Computer Hardware, Printers, Networking, Wireless Networking, Windows 7, System Deployment, BMC Remedy, Remote Desktop, Disaster Recovery, Databases, Blackberry, Information Technology, DNS, Microsoft Exchange, Windows Server, DHCP, Windows, Blackberry Enterprise..., Laptops, IT Management, VMware, Visio, TCP/IP, XP, Network Security, Network Administration, SharePoint, Servers, Call Centers, IT Service Management, Data Center, Microsoft Certified..., Visual Basic, ITIL, Software Documentation, Access, Integration, Microsoft SQL Server, Norton Ghost, Microsoft Office 2003, Windows XP, Microsoft Office
Education
Florida International University - College of Business 2014 — 2017
Bachelor's Degree, Management Information Systems
Broward Community College 2010 — 2013
Associate's Degree, Information Technology- Computer Support Specialist
New Horizons August 2014 - Present
US Army November 2009 - August 2014
PRC, LLC August 2007 - June 2008
The Answer Group (TAG) March 2005 - March 2008
Skills
Customer Service, Telecommunications, Technical Support, Acting, Construction Engineering, Motivated self-starter, Always Punctual, Filing, Soldering, Management, Military Experience, Heavy Equipment, Military Operations, Troubleshooting, Leadership, Team Leadership, Command, Operational Planning, Research, Army, Organizational..., Windows, Call Centers, First Aid, Team Building, PowerPoint, Customer Satisfaction, Networking, Defense, Problem Solving, Communication, System Administration, Construction, Social Networking
Education
NEW HORIZONS COMPUTER LEARNING CENTER 2014 — 2014
Certs.. A+,Net+, and more, Information Technology
ACAP 2013 — 2013
Everest University-Pompano Beach 2007 — 2009
Associate's degree, Criminalistics and Criminal Science
Hub Parking Technology formerly CTR Systems 2000 - 2007
The Answer Group (TAG) 1999 - 2000
Helpmate Robotics 1995 - 1999
Norden Systems 1982 - 1993
Skills
Certified MCSE..., CompTIA A+ Certification, MCSA, MCP, MCTS, Customer Service, Electronics, Team Leadership, FCC Extra Class Ham..., Microsoft Certified..., Microsoft Certified..., Networking, Windows XP, Software Installation, Servers, Windows, Technical Support, Hardware, Help Desk Support, Network Administration, Troubleshooting, Laptops, Computer Hardware, Active Directory, Windows 7, Windows Server, System Administration
Education
Florida Atlantic University 2011 — 2013
Bachelor of Business Administration, Managment Information Systems with Minor in HealthCare I.T.
Broward Community College 2009 — 2011
Associate of Arts (A.A.), Management Information Systems
Ct. School of Electronics 1980 — 1982
C4 Connections January 2014 - March 2014
Matrix Communications, November 2013 - January 2014
Pic six llc June 2012 - October 2013
C4 Connections July 2010 - June 2012
The Answer Group (TAG) January 2002 - July 2005
Skills
Telecommunications, Vendor Management, VoIP, Wireless, Managed Services, Customer Experience, Team Leadership, Team Building, Direct Sales, Account Management, Management, Sales Management, IP, Training, Sales, Solution Selling, Networking, Customer Service, Cold Calling, Broadband, Computer Network..., Fiber Optics, Ethernet, Troubleshooting, Network Design, Mobile Devices, Strategic Partnerships, Sales Presentations, Selling, B2B, Internet Services, Lead Generation, Business Development, Recruiting, Marketing, Consulting, Direct Marketing, Coaching, Social Networking, Interviews, Cabling, Project Management
Education
Florida State University 1997 — 1999
coral springs high 1993 — 1997
Gemaire Distributors April 2012 - Present
Kaplan University November 2009 - April 2012
Sony Pictures Entertainment July 2008 - October 2009
The Answer Group (TAG) January 2008 - June 2008
Skills
Microsoft Office, Active Directory, Windows 7, Windows Server, Technical Support, System Administration, Computer Hardware, Troubleshooting, Network Administration, Windows XP, Microsoft Exchange, Servers, Windows, Linux, Operating Systems
Education
Baruch College, City University of New York (CUNY)
Bachelor in Business Administration, Computer Information Systems
LaGuardia Community College
Associate's degree, Computer Science
Royal Caribbean Cruises, Ltd. January 2015 - Present
CompuCom June 2012 - Present
Tyco June 2012 - Present
World Wide Web Tax December 2010 - Present
Insight Global September 2009 - September 2012
Car and Truck Buyers Guide February 2007 - October 2007
GameStop August 2004 - December 2006
The Art Institute of Fort Lauderdale January 2000 - December 2003
The Answer Group (TAG) March 2000 - August 2002
Skills
Help Desk Support, Laptops, Workstations, Remote Desktop, Windows XP, Photoshop, Printers, Dell Computers, Windows 7, Computer Hardware, Illustrator, A+ Certified, BMC Remedy, Blackberry Enterprise..., Norton Ghost, Troubleshooting, InDesign, Active Directory, VMware, Virtualization, Network Administration, CCNA, Windows Server, Visual C++, SharePoint, Servers, Domain Migrations, Microsoft Office, Microsoft Excel, Microsoft Exchange, Group Policy, IT Operations, System Administration, System Migration, System Deployment, Image Manipulation, Citrix, IIS, Video Editing, Tax Preparation, Security, Management, Networking, Customer Service, Team Leadership, Technical Support
Education
Florida Atlantic University 2012 — 2013
MCITP, Exchange Admin
Prime Tech Training 2008 — 2009
CCNA, Cisco Certified Network Associate, 888
Art Institute of Fort Lauderdale 1999 — 2004
Bachelor of Science (BS), Media Arts and Animation
Timco Engineering Inc. March 2012 - December 2013
Sun Air Inc. February 2010 - January 2011
The Answer Group (TAG) September 2000 - August 2002
Marketronics April 1997 - March 1999
Brightwood Inc. August 1995 - December 1996
Skills
Project Management, Team Leadership, Team Building, Microsoft Office, Telecommunications, Troubleshooting, Technical Writing, Customer Service, Online Help, Networking, Electronics, Manufacturing, RF, Software Installation, Technical Support, Testing
Education
ATI Career Training Center-Fort Lauderdale 1994 — 1995
Associate's degree, Electronics Engineering Technology
Broward Community College 1984 — 1985
Electronics Engineering Technology
Rocket Matter September 2013 - Present
Self Employed Contractor January 2010 - September 2013
GeoMotion Group June 2007 - January 2010
The Answer Group (TAG) June 2006 - June 2007
Skills
SOAP, JSON, C#, Android Development, Apache, XML, WPF, Objective-C, HTML 5, AngularJS, Continuous Integration, CSS3, jQuery, C++, LAMP, Microsoft SQL Server, Cygwin, ASP.NET, ASP.NET AJAX, Drupal, SugarCRM, OAuth, TeamCity, JIRA, Confluence, Git, SVN, Atlassian Bamboo, JAX-WS, WCF, MySQL, REST, MVC, Tortoise SVN, NetBeans, Amazon Web Services..., Test Driven Development, CSS, HTML5, LESS
Education
Florida Atlantic University 2013 — 2015
Bachelor’s Degree, Computer Engineering
Rees Scientific May 2012 - Present
Eastman Kodak May 2007 - May 2012
The Answer Group (TAG) July 2003 - November 2005
Skills
Printers, Computer Hardware, Troubleshooting, Desktop Support, XP, Call Center, Hardware, DHCP, Customer Service, Lotus Notes, Windows, DNS, TCP/IP, Mac OS X, Problem Solving, Documentation, Operating Systems, WAN, Word, Telecommunication..., Laptops, Wireless Networking, Technical Support, System Deployment, Blackberry Enterprise..., OS X, Windows Server, VPN, Remote Desktop, Computer Repair, Help Desk Support, Software Documentation, Microsoft Word, Hardware Support, Windows 7, Cisco Technologies, A+ Certified, Networking, Servers, Call Centers, Software Installation, Blackberry, ITIL, Active Directory, Network Administration, System Administration, Routers, Antivirus, Electronics, Vendor Management
Education
Fort Hays State University 2013 — 2016
Working towards a Bachelor's Degree, Information Networking & Telecommunications
Durham Technical Community College 2012 — 2012
Cerificate, Networking and SQL
Laguardia Community College 1983 — 1985
A.A.S., Computer Science
Telefónica May 2014 - Present
Telefónica August 2013 - May 2014
Ecocomp Enterprizes/Cybernation May 2006 - June 2013
The Answer Group (TAG) November 2005 - May 2006
The Answer Group (TAG) August 2003 - November 2005
Microsoft March 2002 - June 2003
Skills
Teambuilding and..., Decision Making, Creative Problem Solving, Customer Resolution and..., Productivity and..., Troubleshooting, VPN, Network Administration, DNS, Computer Hardware, WAN, Telecommunications, Firewalls, Windows, Servers, System Administration, Networking, Routing, Ethernet, Hardware, Wireless Networking, Customer Support, DHCP, Cat5, LAN Switching, ADSL, Field Operations, Operating Systems, Software Installation, Customer Oriented, Operations Management, Routers, Technical Support, Customer Service, Customer Satisfaction, Switches, Testing, TCP/IP, Computer Network..., Cabling, IP, LAN-WAN, Transmission, DSL, System Deployment, Storage, Information Technology, Network Engineering, T1, Network Design
Education
Florida Career College-Miami 1999 — 2002
Network Engineer, Computer Science
US Army, Directorate of Family and MWR - Information Systems Branch June 2014 - Present
National Employee Benefits Administration March 2012 - June 2014
FastTrain October 2009 - June 2012
Hostway Corporation September 2005 - February 2009
The Answer Group (TAG) April 2003 - August 2005
Skills
CompTIA Project+, Windows 7, Windows Server 2008, Active Directory, Computer Repair, Network Administration, Network Security, JavaScript, Database Design, Computer Hardware, Windows Server, A+ Certified, Microsoft Certified..., Windows, Firewalls, Information Technology, Network Design, System Administration, CompTIA, Disaster Recovery, Help Desk Support, XP, VPN, CompTIA A+ Certification, OS X, DHCP, Troubleshooting, Databases, Technical Support, Apache, Hardware, Linux, Microsoft Technologies, VMware, Microsoft Exchange, Operating Systems, Servers, Security+, Cisco Technologies, Networking, Switches, Information Security, HTML, DNS, Routers, Printers
Education
Western Governors University 2012 — 2013
Master's degree, Computer and Information Systems Security/Information Assurance
Western Governors University 2010 — 2011
Bachelors of Science, Information Technology
Florida International University 2000 — 2004
Associate's degree, Management Information System (MIS)
Baptist Health South Florida August 2013 - Present
Baptist Health South Florida located in Miami, Florida August 2010 - August 2013
Executive Data Systems Inc September 2007 - August 2010
ExecuTrain June 2007 - August 2007
Anton Systems, Inc. October 2005 - May 2007
New Horizons CLC October 2004 - October 2005
The Answer Group (TAG) October 2003 - July 2004
Self Employed May 1998 - October 2003
Skills
HTML, Visio, Access, Adobe Acrobat, Illustrator, Captivate, SharePoint, SQL, Windows, Microsoft Office, MS Project, Databases, Operating Systems, Troubleshooting, Outlook, Word, Ipad, VMware, Microsoft Word, JavaScript, TCP/IP, Software Documentation, Visual Studio, Microsoft SQL Server, Network Administration, IIS, Microsoft Certified..., Technical Support, Testing
Education
Florida International University 2006 — 2007
Master of Science, Management Information Systems
Nova Southeastern University 1998 — 2002
Bachelors, Computer Science, Business Management
Earthlink Business July 2010 - Present
Communication Price Solution Inc. June 2006 - June 2010
Homebanc Mortgage Corp. January 2002 - June 2006
The Answer Group (TAG) February 1999 - March 2002
Skills
Telecommunications, VoIP, Disaster Recovery, Cisco Technologies, Cloud Computing, Active Directory, Network Security, VMware, Firewalls, MPLS, VPN, Data Center, Networking
Education
New Horizon Learning Center 2001 — 2001
Certs, Cisco
Florida International University 1998 — 1999
Computer Engineering
Boyd H. Anderson High School 1994 — 1998
IGS Inc 2014 - Present
Obsolete Gamer, Inc. (obsoletegamer.com) September 2009 - Present
Lazy Computers January 1994 - Present
IGS Inc 2014 - 2015
Miami Dade College December 2007 - June 2009
Pacific National Bank May 2007 - October 2007
Alienware December 2003 - June 2006
The Answer Group (TAG) February 2003 - December 2003
Next Technology Consulting, Inc. August 2002 - December 2002
Florida International University January 2001 - December 2001
Skills
Servers, Networking, Hardware, Operating Systems, Technical Support, Social Networking, Computer Hardware, Game Design, Video Games, Testing, Windows 7, Web Design, Process Improvement, Windows, Help Desk Support, Business Development, Game Development, System Administration, SharePoint, Visio, Windows Server, Laptops, XP, Active Directory, Microsoft Office, Troubleshooting, System Deployment, Management, Product Management, Linux, Blogging, SEO, Game Testing
Education
Florida International University 1999 — 2002
BA, Management Information Systems
Miami Dade College 1997 — 1999
AA, Computer Science
NTT America April 2015 - Present
Verio November 2012 - March 2015
Verio August 2011 - October 2012
Verio November 2004 - June 2011
TEKsystems November 2003 - November 2004
The Answer Group (TAG) May 2002 - November 2003
ITEX June 2001 - April 2002
Primus Telecommunications Group, Inc. September 2000 - March 2001
Skills
Customer Service, Team Leadership, DNS, Troubleshooting, Networking, System Administration, Technical Support, Product Management, Management, Virtualization, Databases, Computer Hardware, Quality Assurance, Network Administration, Firewalls, Cloud Computing, TCP/IP, PHP, Linux, Apache, Unix, Training, Servers, Data Center, Red Hat Linux, Windows 7, IIS, Linux System..., CentOS, DHCP, Ubuntu, RedHat, FreeBSD, VMware, Bash
Education
Florida International University 2000 — 2001
Computer Science
Miami Dade College 1998 — 2000
AA, General Arts
Saxon Business Systems October 2004 - Present
The Answer Group (TAG) March 2002 - February 2003
Skills
Active Directory, Troubleshooting, Routers, Software Installation, Networking, Network Administration, Wireless Networking, Microsoft Certified..., Technical Support, A+ Certified IT..., Network + Certified, Printer Fleet Management, Printer Drivers, Computer Hardware, Printers, Remote User Support, Computer Network..., Account Management, Microsoft Office, Hardware, Customer Service, Fiery Management, Xerox certified support..., Ricoh certified support..., Network troubleshooting, Printer management, Remote Troubleshooting, Fiery Certified..., Sales Process
Education
FastTrain of Ft Lauderdale 2003 — 2004
Computer certifications, Computer Systems Networking and Telecommunications, Certified
Florida Atlantic University 1999 — 2001
Bachelor of Business Administration (B.B.A.), Management Information Systems and Services, Degree
Broward Community College 1997 — 1999
Associate of Arts (A.A.), Accounting and Business/Management, Degree
Broward Health January 2012 - Present
Broward General Medical Center July 2004 - January 2012
The Answer Group (TAG) May 1996 - September 2001
Sun-Sentinel May 1992 - March 1996
Skills
Cerner, RIS, Hospitals, Healthcare Information..., PACS, EMR, DICOM, Radiology, EHR, HL7, Healthcare, Digital Imaging, Informatics, Clinical Research, Healthcare Industry, Medical Imaging, MRI, X-ray, HIPAA, Patient Safety, Meditech, Healthcare Management, Ultrasound, Radiography, Orthopedic, Physician Relations, Medical Devices, CPOE, Pediatrics, Surgery, BLS, Troubleshooting, Physicians, Cardiology, ACLS, Nursing, Centricity, Fluoroscopy, Medicine, JCAHO, Epic Systems, Interventional Radiology, Ambulatory, Healthcare Consulting, Computed Tomography, Quality Patient Care, Revenue Cycle, McKesson PACS, Software Documentation, Information Technology
Education
Embry-Riddle Aeronautical University 1989 — 1991
Bachelor of Science, Aeronautical Science
Broward Community College
Associate in Science, Computer Information Systems & Applications
Broward Community College
Associate in Applied Science, Radiologic Technology, Co-Valedictorian
AOD Software - Answers On Demand June 2012 - Present
Nationwide Laboratory Services June 2006 - June 2012
The Answer Group (TAG) June 2000 - May 2006
RL Consulting February 2004 - March 2005
Skills
Manual Testing, Black Box Testing, Agile Testing, Defect Tracking, Test Planning, Test Cases, Regression, Software Implementation, SharePoint, MS Office Suite, MS Project, EMR, EHR, Healthcare IT, Gap Analysis, Business Requirements, Requirements Gathering, Software Training, Microsoft Office, Healthcare Information..., Software Documentation, HIPAA, Regression Testing, IIS, Quality Assurance
Education
Instituto Tecnológico de Santo Domingo
Baptist Health South Florida located in Miami, Florida April 2013 - Present
Baptist Health South Florida located in Miami, Florida November 2012 - April 2013
Baptist Health South Florida located in Miami, Florida November 2011 - November 2012
Kellstrom Industries July 2006 - November 2011
Interval International January 2003 - July 2006
The Answer Group (TAG) January 2000 - January 2003
Skills
Microsoft Exchange, EMC Storage, VMware, Customer Service, Windows Server, Microsoft SQL Server, VMware ESX, Active Directory, Virtualization, Citrix, Disaster Recovery, Linux, Security, Citrix Metaframe, Windows, System Administration, Leadership, Telecommunications, Networking, Operating Systems, Troubleshooting, Software Documentation, SharePoint, Servers, Visio, Windows 7, Integration, Siemens OPENLink, DNS, Cisco Technologies, TCP/IP, Group Policy, IIS, Powershell, IT Management, Windows XP, Cluster, SAN, Hyper-V, SCCM, Hardware, Software Installation, Network Security, Firewalls
Education
Florida International University 1997 — 1999
Florida International University 1997 — 1999
Computer Science
Red Robin February 2015 - Present
CarMax April 2013 - Present
Destination Meals December 2012 - Present
National Restaurant Association September 2010 - Present
Benihana December 2013 - February 2015
Carlson Restaurants / T.G.I. Friday's September 1990 - January 2013
New Horizon's Computer Center June 2001 - December 2002
The Answer Group (TAG) March 1999 - June 2001
McDonald's Corporation 1981 - 1990
Skills
Microsoft Office, Responsible Service of..., Food Safety Management..., Food Safety, Restaurants, ServSafe, Labor Control, Serve Safe Certified, Restaurant Management, Guest Service Management, Team Building, Recruiting, Marketing, Conflict Resolution, Building Relationships, Getting the Best Out Of..., Menu Development, Food & Beverage, Hospitality, Franchising, Food, Culinary Skills, Hiring, New Restaurant Openings, Catering, Training and Development, PnL Management, Budget Process, Sales Operations, Team Leadership, Coordination
Education
Fairleigh Dickinson University
Business Management
Florida Atlantic University
Microsoft Certified Systems Engineer
York Technical College August 2012 - Present
Dixon Hughes Goodman LLP 2013 - 2015
Dixon Hughes Goodman LLP 2013 - 2015
Intelect Integrated Electronics April 2008 - January 2009
eYachtCharter December 2007 - April 2008
The Answer Group (TAG) April 2005 - December 2007
Friesen Design November 2005 - April 2006
Falcon Enterprises March 2002 - September 2004
Computer Clinic April 2003 - July 2004
Frank and Peg's Fish and Pets April 1998 - August 2000
Skills
Microsoft Office, PowerPoint, Microsoft Word, Microsoft Excel, C++, Java, Customer Service, Public Speaking, Access, Critical Thinking, HTML, Research, Teamwork, Teaching, Photoshop, Windows, Event Planning, Dreamweaver, Social Networking, Web Development, Web Design
Education
York Technical College 2012 — 2014
Computer Programming
Broward Community College 2005 — 2009
Associate of Arts (A.A.), Biochemistry
Myers Park High School 2000 — 2004
Teleperformance (Microsoft account) January 2015 - Present
Robert Half Technology November 2014 - Present
Insight Global September 2009 - September 2014
MyTechHelp December 2012 - January 2013
The Answer Group (TAG) March 2007 - April 2008
ITT TECH INSTITUTE July 2004 - November 2006
Aashi InfoTech Services Inc March 2002 - February 2004
Bits N Bytes June 1998 - October 1999
Core India PVT Ltd June 1995 - July 1996
Skills
Windows 7, Troubleshooting, SQL, Operating Systems, Visual Basic, Access, Computer Hardware, Computer Repair, Wireless Networking, Network Security, Networking, Linux, Security, Microsoft Office, XP, LAN-WAN, Windows Server, Windows, VPN, Windows XP, Printers, Technical Support, Hardware, Software Installation, Help Desk Support, A+ Certified
Education
FastTrain of Ft Lauderdale 2010 — 2011
Network Professional, Computer Science, 4.0 (A)
ITT TECHNICAL INSTITUTE 2004 — 2006
Bachelor's degree, Electronics Communications and Engineering Technology
ITT Technical Institute 2004 — 2006
B.S. Degree; degree, Electronics and Communication Engineering Technology; Advanced Computer Networking Technology
ATI Career Training Center 2000 — 2002
Associate Degree; degree, Electronics Engineering Technology; Technology, Data Communications
Tata 1994 — 1998
Associate Degree, Information Technology
The Answer Group (TAG) April 2010 - Present
Atlantic Baptist Church March 2009 - June 2011
Atlantic Baptist Church August 2006 - June 2011
Rosello's Electronics Inc August 2005 - May 2009
Broward County Public Schools May 2004 - August 2005
Vern's Electronics and Design Inc. September 1999 - February 2003
Westinghouse/AID Inc July 1996 - September 1999
Westinghouse/AID Inc. May 1992 - August 1996
ROBBEC Inc January 1986 - May 1992
Education
James Madison University 1968 — 1972
Bachelors, Music Education
HBO Latin America August 2014 - Present
Trapezoid, Inc. - Cloud Visibility Empowered June 2011 - Present
Terremark Worldwide, Inc. December 2007 - August 2010
CrossTec Corporation April 2003 - December 2007
The Answer Group (TAG) October 2000 - February 2003
Skills
Security, Network Security, Vulnerability Assessment, Information Security, Cloud Computing, Computer Security, Penetration Testing, IDS, Intrusion Detection, CISSP, Firewalls, IPS, Security Management, FISMA, SIEM, Computer Forensics, CEH, PCI DSS, Security Architecture..., Incident Response, Information Security..., Web Application Security, Encryption, Security Audits, ISO 27001, Payment Industry, Vulnerability Management, Data Security, Application Security, DLP, Log Management, Business Continuity, Internet Security, Managed Security..., Information Assurance
Education
Florida Atlantic University 2003 — 2007
BS, Bachelor's in Information Security
ISC2 2004 — 2004
CISSP, Certified Information Systems Security Professional
EC-Council 2009 — 2009
CEH, Certified Ethical Hacker
SANS Institute 2008 — 2008
GCIA, GIAC Certified Intrusion Analyst
SANS Institute 2003 — 2003
GSEC, GIAC Security Essentials Certified
IT Services & IT Support In South Florida ECW Computers March 2011 - Present
Integra FX 2009 - 2011
Geek Squad 2006 - 2007
Boston Proper 2004 - 2006
The Answer Group (TAG) 2001 - 2004
Skills
VMware, Firewalls, Network Security, Disaster Recovery, Virtualization, Active Directory, Windows Server, VPN, Network Administration, Network Design, Hyper-V, Offsite Backup, Server Migration, Private Cloud, Cloud Computing, Cloud Storage, Servers, Hardware, Security, Troubleshooting, Microsoft Exchange
Education
Broward College
Treasure Coast Parenting January 2009 - Present
The Answer Group (TAG) March 2000 - October 2008
Merion Publications January 1999 - March 2000
AAA South Jersey Yellow Pages March 1998 - January 1999
Micdonli Enterprises January 1995 - March 1998
Merrill Lynch June 1993 - January 1995
Skills
Strategic Planning, Management, Operations Management, Project Management, Business Strategy, New Business Development, Business Development, Start-ups, Digital Media, Social Media, Marketing Strategy, Strategy, Online Advertising, Change Management, Marketing, Strategic Partnerships
Education
Florida Atlantic University 2001 — 2005
MBA, Finance
Villanova University 1990 — 1993
BS, International Business / Political Science
United States Naval Academy 1988 — 1990
Economics
Allyn International August 2013 - Present
Crossroads Baptist Church July 2003 - August 2013
Offices of Valerie J. Elsbree, M.S.W., L.C.S.W., C.A.P. August 2003 - June 2010
The Answer Group (TAG) April 1998 - August 2003
Skills
Accounting, Global Sourcing, Transportation..., Human Resources, Business Development, Social Work, International Logistics, Customer Service, Customer Satisfaction, Customer Acquisition, Team Building, Strategic Program..., Integrity Management
Education
Florida SouthWestern State College 2012 — 2018
Business Administration and Management, General
Inserso Corporation Technical WriterSkyline Ultd Inc.September 2014 - June 2015
BlueCross BlueShield of South Carolina October 2010 - May 2012
BlueCross BlueShield of South Carolina July 2008 - October 2010
BlueCross BlueShield of South Carolina October 2007 - July 2008
Electrolux Major Appliances, NA April 2003 - January 2007
The Express News August 2002 - February 2003
The Answer Group (TAG) September 2001 - September 2002
Skills
Government Contracting, Government Proposal..., Visio, Customer Service, Microsoft Office, Troubleshooting, Editing, Quality Assurance, Software Documentation, Content Management, Adobe Acrobat, Technical Support, Windows, Sales, Forecasting, Cross-functional Team..., Process Improvement, Technical Writing, QuarkXPress, Fax, Brochures, Quality Control, Materials Management, Teamwork, Copy Editing, Photoshop, User Interface Design, Benefits Administration
Education
Georgia Southern University 1996 — 2001
Bachelor of Science (B.S.), Political Science, International Relations
Georgia Southern University 1996 — 2001
B.S, Political Science
Fulmer LeRoy & Albee, PLLC August 2015 - Present
Big City Tavern March 2011 - Present
Becker & Poliakoff, P.A. October 2014 - July 2015
Legal Search Solutions, Inc. April 2013 - October 2014
Mace Security International April 2009 - March 2011
The Answer Group (TAG) September 2008 - April 2009
Peach State Roofing, Inc. August 2006 - August 2008
The Signal Item (Gateway Newspapers/Trib Total Media) July 2005 - January 2006
Skills
Technical Support, Computer Hardware, Proofreading, Networking, Photoshop, Customer Service, Facebook, Blogging, Editing, Creative Writing, Microsoft Office, Social Networking, News Writing, Copy Editing, Publications, Computer Repair, Help Desk Support, Security, Newsletters, Web Content, Drums, Press Releases, CRM, Data Entry, Writing, Android, UPS Shipping, Desktop Computers, Digital Audio, iOS, Microsoft Excel, ACT!, Creative Problem Solving, Data Recovery, GoToMyPC, IP, Aderant, Remote Desktop
Education
Broward College 2014 — 2017
Network Engineering
University of Pittsburgh 2002 — 2005
Bachelor of Arts (BA), Journalism
University of North Carolina at Wilmington 2000 — 2001
Philosophy
Seminole Tribe of Florida February 2013 - Present
Title Loan of America September 2012 - February 2013
Purebred Breeders, LLC - PurebredBreeders.com September 2011 - August 2012
The Answer Group (TAG) February 2005 - February 2010
Skills
Banking, Credit, Microsoft Office, Loans, Risk Management, Financial Analysis, Credit Analysis, Finance, Microsoft Word, Underwriting, Loan Origination, Refinance, Outlook, Customer Service, Analysis, Financial Risk, Consumer Lending
Education
Florida International University 2012 — 2016
Bachelor of Business Administration (BBA), Finance, General
Broward College 2010 — 2011
Associate's degree, Psychology
JDL Technologies August 2015 - Present
JDL Technologies January 2015 - June 2015
Teleperformance August 2010 - January 2015
The Answer Group (TAG) January 2004 - August 2010
Skills
MCITP, MCSA, MCTS, MCP, ITIL Certified, Office 365, Microsoft Exchange, Hosted Microsoft..., Microsoft Office, Citrix, VMware, Leadership, Management
Education
Florida Atlantic University
Palm Beach State College
Lloyd's Register June 2015 - September 2015
Nuance Communications December 2013 - August 2014
Manpower Professional (Hostess Brands) 2010 - 2010
DHL September 2005 - January 2009
Manpower Professional April 2002 - September 2005
The Answer Group (TAG) November 2001 - December 2004
Skills
Accounts Payable..., Accounts Receivables..., Invoices/Expense..., Vendor Negotiations &..., Spreadsheets &..., Payroll Processes, Records Organization &..., Journal Entries &..., JD Edwards, Oracle,..., Teambuilding & Staff...
Education
Florida State College at Jacksonville 2008 — 2012
Accounting, Accounting and Business/Management
Teleperformance April 2012 - Present
The Answer Group (TAG) July 2003 - December 2010
Skills
Databases, Microsoft Excel, Management, Data Entry, Troubleshooting, Customer Service, Quality Assurance, Call Center, Computer Hardware, Telecommunications, Operating Systems, Windows, Fast Learner, Multi Tasking, Teamwork, Stress Management, Work Well Independently, Work Very Well with..., Avaya, Blue Pumpkin, IEX Total View, Dependent, Employee Loyalty, Dedication to work, Microsoft Office, Customer Satisfaction, Outsourcing, Call Centers, Cloud Computing, Technical Support, Human Resources, Leadership, BPO, Contact Centers, Customer Experience, Avaya Technologies, Workforce Management, Team Management, Team Leadership, Process Improvement
Education
Broward Community College 2008 — 2012
AAS, Business Management
Silver Airways 2014 - Present
Silver Airways May 2013 - July 2014
Apptix 2007 - 2013
Mailstreet 2007 - 2013
The Answer Group (TAG) 2002 - 2006
Skills
Windows Server, Microsoft Cluster, VMware ESX, Active Directory, IIS, Terminal Services, DNS, TCP/IP, DHCP, Exchange 2010/2007/2003, Cloud Computing, EMC Storage, Powershell, Exchange ActiveSync, IMAP, POP3, Blackberry Enterprise..., WhatsUp, Enterprise Software, Information Technology, Technical Support, Management, Team Building, Customer Service, Windows 7, Office 2010, AutoCAD, Microstation, Hosted Microsoft..., Hyper-V, VMware, Virtualization, Microsoft Exchange
Education
The University of Texas at Dallas 1993 — 1996
Electrical and Electronics Engineering
Cedarville University 1992 — 1993
Electrical and Electronics Engineering
Norwegian Cruise Line October 2013 - Present
MTN Satellite Communications August 2010 - November 2012
American Express July 2000 - May 2008
The Answer Group (TAG) April 1998 - May 2000
ABC Fine Wine & Spirits April 1997 - February 1998
Skills
Technical Support, Windows Server, Troubleshooting, Software Documentation, Customer Service, Network Administration, Call Centers, Analysis
Education
Broward Community College 2009 — 2009
Information Technology
American InterContinental University-South Florida 1998 — 1999
Information Technology
WilmerHale May 2015 - July 2015
Sponsors for Educational Opportunity May 2015 - July 2015
Faithful Fitness KC April 2013 - March 2015
State Street Global Markets March 2013 - April 2014
Phoenician Investment Fund August 2010 - June 2012
Jack D. Gordon Institute 2011 - 2012
The Answer Group (TAG) 2010 - 2011
Dick's Sporting Goods August 2006 - August 2009
Skills
Microsoft Excel, ArcGIS, Microsoft Word, Microsoft Publisher, Wall Street Office, Multi Currency Horizon, Financial Reporting, Financial Modeling, Financial Analysis, Data Analysis, Investments, Analysis, Finance, Banking
Education
Harvard Law School 2015 — 2018
Juris Doctorate
Florida International University 2008 — 2012
Bachelor of Business Administration (BBA) International Business Honors, BBA Finance
Legal Firm March 2014 - Present
West Palm Beach Courthouse July 2013 - January 2014
Comcast Cable October 2008 - July 2013
Dockwise Yacht Transport 2004 - 2006
The Answer Group (TAG) 2001 - 2002
Skills
Customer Service, Call Centers, Microsoft Office, Telecommunications, Microsoft Word, Troubleshooting, Customer Retention, Customer Satisfaction, Training, Team Building, Microsoft Excel, Management
Education
National American University 2014 — 2017
Master of Business Administration (M.B.A.), Business Administration and Management, General
Broward College 2013 — 2015
Bachelor of Applied Science (B.A.S.), Supervision and Management
Broward Community College 2010 — 2012
Associates Degree in Science, Legal Assistant
Weeki Wachee High School August 2010 - Present
West Hernando Middle School August 2007 - June 2010
The Answer Group (TAG) October 2000 - May 2003
Skills
Teaching, Fine Art, Public Speaking, Drawing, Strategic Planning, Leadership
Education
Florida State University 2012 — 2014
Master’s Degree, Music Education
University of South Florida 2004 — 2007
Bachelor’s Degree, Music Education
University of Florida 1996 — 1998
Music Education
Plantation General Hospital February 2015 - April 2015
AutoNation Chrylser Dodge Jeep Ram Spring July 2013 - February 2015
Watson Pharmaceuticals January 2012 - July 2013
Interim Healthcare, Inc April 2008 - August 2011
Integrated Healthcare Systems November 2007 - April 2008
Kaplan University September 2003 - September 2007
The Answer Group (TAG) February 2002 - September 2003
Skills
Technical Support, Windows 7, Active Directory, Windows XP, Troubleshooting, XP, VMware, Software Installation, Microsoft Office, System Deployment, Hardware, Servers, Laptops, DHCP, CompTIA A+ Certification, Help Desk Support, Computer Hardware, Remote Desktop, Networking, Printers, VPN, Issue Resolution, System Administration, A+ Certified, TCP/IP, Windows Vista, Hardware Support, Information Technology, Workstations, Windows XP Professional, MS Office Suite, Word Processing (80 wpm), Scanners, Real Player, Internet Explorer, Firefox, CommVault, Windows Server, Microsoft Exchange, Routers, Computer Repair, Photocopier, Copiers, Magic Ticketing System, Hardware/Software..., Software Support, Adobe Software, WYSE Terminals
Education
Fast Train College 2012 — 2012
I.T. Certifications, Information Technology
A.T.I. 2007 — 2008
A.A., Information Technology
Keller Graduate School of Management of DeVry University 2004 — 2005
M.B.A., Information Technology
Florida State University 1998 — 2002
B.S., Information Studies
Hallandale High School 1994 — 1998
High School Diploma, General Education, 3.9
ProspectPro April 2015 - Present
McCurrie Gadgets & PC Services, Inc. June 2014 - Present
Elitevaz Photogography April 2011 - Present
QQSolutions, Inc. January 2015 - April 2015
teleNetwork April 2014 - April 2014
CVS Caremark Corporation October 2007 - December 2012
The Answer Group (TAG) August 2004 - August 2007
Convergys March 2003 - October 2003
Skills
Microsoft Office, Windows, Customer Service, Microsoft Excel, Microsoft Word, PowerPoint, Outlook, Troubleshooting, Soft Skills, Computer Repair, Software Installation, Computer Hardware, Remote Troubleshooting, Technical Support, Hardware, Security, Databases, Windows Server, Documentation, Lotus Notes
Education
Broward College 2015 — 2017
Bachelor’s Degree, Information Technology
Broward Community College 2013 — 2015
Associate of Science (A.S.), Computer Systems Specialist
Broward Community College 2006 — 2012
Associate of Arts (A.A.), Computer and Information Sciences, General
Compagnie des Tabacs Comme Il Faut September 2013 - March 2015
Datavision S.A. December 2011 - September 2013
First Data Corporation February 2008 - October 2011
Faneuil Inc June 2007 - February 2008
Direct Pharmacy Rx December 2006 - June 2007
The Answer Group (TAG) August 2004 - September 2006
Federal Reserve Bank of New York September 2002 - August 2004
Skills
Marketing, Training, Customer Service, Sales, Networking, Troubleshooting, Technical Support, Management, Public Relations, Marketing Event Planning, Events Coordination, Teamwork, Social Media Marketing, Marketing Communications, Project Management, Social Networking, Photoshop, Illustrator, Event Planning, Advertising, Social Media
Education
Art Institute of Fort Lauderdale 2007 — 2011
Bachelor of Science degree, Merchandising & Marketing
Broward Health May 2013 - April 2015
Taxsmart & Professional Services, Inc November 2010 - April 2015
Living Water Care Center Clinic May 2012 - June 2013
Private Institution December 2009 - 2011
Florida Department of Children and Families 2007 - 2009
The Answer Group (TAG) December 2003 - 2007
JCPenney 1999 - 2004
Sanyika Mortgage Group 2002 - 2003
Skills
Customer Service, Administration, Microsoft Office, Coaching, Analysis, Budgeting, PowerPoint, Non-profits, Teaching, Employee Relations, Strategic Planning, Team Building, Public Speaking, Troubleshooting, Visio, Windows, Mentoring, Supervisory Skills, Event Planning, Healthcare, Planning, Accounting, Fundraising, System Administration, Networking, Management, XP, Sales, Budgets, Training, Outlook, Active Directory, Information Technology, Leadership, Windows 7, Access, Windows Server, Windows XP
Education
Keller Graduate School of Management of DeVry University 2009 — 2011
BS, Health Services Management
DeVry University 2006 — 2009
Bachelor of Science (BS), Network and System Administration/Administrator
City of Boca Raton October 2012 - Present
City of Boca Raton 2007 - 2012
City of Boca Raton 2007 - 2007
The Answer Group (TAG) 2006 - 2007
Stanley Steemer 2002 - 2005
Skills
Customer Service, Microsoft Office, Leadership, Public Speaking, Seminar Presentations, Finance, Financial Planning, Local Government, Building Permits, Code Enforcement, Time Management, Analysis, Microsoft Excel, Microsoft Word, Strategic Planning, Budgets
Education
Florida Atlantic University 2013 — 2015
Bachelor's Degree, Accounting and Finance
Palm Beach State College 2010 — 2012
Associate's Degree, Finance, General
Sabre Corporation September 2015 - Present
e-Builder April 2010 - August 2015
BluNetworx June 2009 - January 2010
Living Color Aquariums February 2006 - June 2009
Sheridan Healthcorp February 2004 - February 2006
The Answer Group (TAG) February 2003 - February 2004
The Answer Group (TAG) January 2001 - January 2003
Skills
Windows Server, Active Directory, Disaster Recovery, Servers, Troubleshooting, Software Documentation, Networking, Visio, Microsoft Exchange, Microsoft Certified..., Information Technology, Enterprise Software, Group Policy, Technical Support, Program Management, Cloud Computing, Project Management, Management, Microsoft Office, System Administration, Windows 7, Server Administration, SaaS, VMware, ERP, VPN, IIS, Firewalls, SSO Single Sign On, Failover Clustering, High Availability, e-Builder, Scrum, Office 365, Checkpoint Security, Pingfederate, Computer Network..., Storage Area Networks, Hyper-V, Dell PowerEdge Servers, Network Administration, OSI Model, IT Operations, Network Optimization, SSAE 16, Backup Exec, MIS, Mission Critical, Solarwinds, ITIL
Education
Broward College
Associate’s Degree, Management Information Systems and Services
Coconut Creek High School 1996 — 2000
Diploma, Technology Integrated General Studies
Ultimate Software October 2007 - Present
PRC, LLC March 2004 - October 2007
The Answer Group (TAG) June 2000 - August 2002
Skills
Technical Support, Troubleshooting, System Administration, Microsoft SQL Server, Disaster Recovery, SQL, Software Documentation, VMware, Customer Service, Process Improvement, Microsoft Office, Microsoft Excel, Active Directory, SaaS, Windows 7, Outlook, Computer Hardware, Windows Server, TCP/IP, Project Management, Windows, DNS, Microsoft Word, Photoshop, PowerPoint, Social Media Marketing, Coaching, Public Speaking, Sales, Data Transfer, Subject Matter Experts, MFT, Managed File Transfer
Education
Broward Community College 2000 — 2001
North Miami Beach Senior High School 1996 — 1999
Liberty Tax Service January 2015 - January 2015
Computer wiz July 2014 - January 2015
Bojangles' Restaurants, Inc. May 2014 - July 2014
KFC June 2011 - November 2013
Garing Protective Services July 2009 - February 2010
Interactive Response Technologies, (IRT) February 2009 - June 2009
The Answer Group (TAG) May 2006 - January 2008
Skills
Security, Cooking, Automotive Repair, Customer Service, Cashiering, Computer Repair, Data Entry, English, Computer Proficiency, Consulting, Time Management
Education
ATI Career Training Center-Oakland Park 2010 — 2010
certification, Automobile/Automotive Mechanics Technology/Technician, a
FastTrain of Miami 2002 — 2004
A+ certification, Computer Installation and Repair Technology/Technician
force one security 1999 — 1999
license, Security and Loss Prevention Services
FTS International October 2014 - Present
FTS International December 2012 - October 2014
FTS International October 2011 - December 2012
BNSF Railway May 2011 - October 2011
Carlisle & Gallagher Consulting Group June 2010 - September 2010
DR Horton 2006 - 2009
Thomson Elite 2004 - 2006
The Kemtah Group July 2002 - May 2004
Access Data May 2000 - July 2002
The Answer Group (TAG) February 1999 - May 2001
Skills
Instructional Design, Call Center, Web Design, Software Installation, Training, SharePoint, Project Management, Leadership, Call Centers, Management, Visio, Human Resources, Business Analysis, Business Process..., Networking, Microsoft Office, Administration, Performance Management, Coaching, Databases, SDLC, Quality Assurance, Vendor Management, Technical Support, Customer Satisfaction, Process Improvement, Software Documentation, ERP, Team Leadership, E-Learning, Customer Service, Team Building, CRM, Program Management, Employee Training, Technical Training, Captivate, Supervisory Skills, Analysis, Project Planning, Sales, Technical Writing, Change Management, Troubleshooting, Time Management, Training Delivery, System Administration, High Pressure Iron, Testing, Integration
Education
Bowling Green State University 1983 — 1986
BS, M.I.S.
Art Institute of Dallas 2007 — 2008
AAS, Culinary Arts
Wabash College 1981 — 1983
United Reporting May 2013 - Present
BoomTech, Inc. April 2010 - December 2011
NetRunners, LLC June 2004 - November 2008
The Answer Group (TAG) October 1999 - June 2004
Skills
Advanced knowledge of..., Microsoft CRM, Microsoft SharePoint, QuickBooks, General Transcription, Microsoft Office 2010, Microsoft Excel, Microsoft Outlook...
Education
Atlantic Technical Center 2009 — 2010
Certificate of Completion, Medical Administrative/Executive Assistant and Medical Secretary
Wayne County Community College District 1971 — 1973
Associate of Arts (AA)
Bayview Asset Management February 2014 - Present
HBO Latin America November 2011 - February 2014
Terremark August 2011 - November 2011
TIB Bank October 2010 - August 2011
RICS IT January 2010 - November 2010
R&D Systems Group, Inc January 2010 - November 2010
TotalBank March 2004 - December 2009
HEICO Aerospace January 2003 - January 2004
Miami-Dade County Public Schools September 2001 - December 2002
The Answer Group (TAG) April 2001 - August 2001
Skills
VMware, VMware ESX, Windows Server, Microsoft Certified..., Servers, Active Directory, NAS, Storage Area Networks, Microsoft Exchange, SAN, VMware Infrastructure, Cisco Technologies, Network Administration, Data Center, Citrix Metaframe, Dell PowerEdge Servers, Storage, Disaster Recovery, Citrix, Switches, IBM Servers, vSphere, NetApp, Cisco Nexus, Networking, High Availability, Windows, Blackberry Enterprise..., Microsoft SQL Server, VDI, DS4000, Backup Solutions, Routers, IIS, Virtualization, Brocade, Technical Support, HP, Hardware, System Administration, Software Installation, Infrastructure, Help Desk Support, Citrix XenApp, SAN Storage, ibm nseries, IBM Storage, Xiotech Storage, Cisco Switches, F5 BigIP
Education
The Academy of Florida 2000 — 2002
MCP, Information Technology
Art Institute of Fort Lauderdale 1994 — 1997
AS, Music / Video Production
The GEO Group, Inc. October 2014 - Present
TracFone Wireless May 2014 - October 2014
BankUnited 2013 - 2014
DealerMine Inc January 2013 - October 2013
Lockheed Martin Corp. February 2012 - January 2013
Lockheed Martin December 2008 - February 2012
Lockheed Martin June 2007 - December 2008
School Board of Broward County April 2001 - June 2007
Intellemark November 1999 - April 2001
The Answer Group (TAG) August 1998 - November 1999
Skills
Management, Project Management, Business Analysis, Team Leadership, Process Improvement, Testing, Software Documentation, Visio, Project Planning, Windows Server, Training, Business Process, Security, Active Directory, SharePoint, Change Management, Integration, Spanish, Data Analysis, Data Modeling, CRM, Agile Methodologies, Six Sigma, Data Mining, Strategic Planning, Process Flow, Communication Skills, System Life Cycle, Bilingual-English/Spanis..., Crystal Reports, Automotive, New Business Development, Business Planning, Call Centers, Team Building, Analysis, Microsoft Office, ERP, SDLC
Education
Florida Atlantic University 2014 — 2016
Master of Business Administration (M.B.A.)
Villanova University 2013 — 2013
Master Certifcate in Business Analysis, Business Analysis
Florida Atlantic University 2000 — 2004
Bachelor's degree, Computer Science
Broward Community College 1998 — 2000
Associate of Arts (A.A.), Computer Science
Sigue Corporation March 2014 - Present
Bank of America Merchant Services February 2013 - March 2014
Western Union April 2006 - April 2011
Vigo Remittance Corp April 2006 - March 2009
The Answer Group (TAG) May 2005 - April 2006
T-Mobile April 2005 - April 2006
The Answer Group (TAG) November 2004 - May 2005
FedEx August 1986 - July 2003
Kinney Parking Systems August 1984 - August 1986
US Navy May 1978 - May 1984
Skills
Sales, Sales Operations, Computer Hardware, Computer Repair, Computer Science, Computer Maintenance, Computer Software..., Computer Network..., Solid computer skills, Sales Process, Anti Money Laundering, Bank Secrecy Act, USA PATRIOT Act, Money Transfers, Exceeding Quotas, System Administration, Bilingual, Spanish-English, Logistics Management, Logistics Consulting, Personnel Management, Business Development, Management, Training, Call Center, Microsoft Technologies, Mobile Payments, Call Centers, Team Building, Process Improvement, New Business Development, Leadership, Operations Management, Customer Service, Risk Management, Cross-functional Team..., Payments, Vendor Management, Program Management, Financial Services, Credit Cards, Sales Management, Networking, Marketing Strategy, Quality Assurance, Product Development, Time Management, Debit Cards, CRM, Relationship Management
Education
FastTrain of Ft Lauderdale 2003 — 2003
Certified Computer Technician, Information Technology
Columbia Pacific University 1979 — 1982
Bachelor of Information Technology, Computer Science
New Horizons Computer Learning Centers 2012 — 2012
Information Technology
University of Puerto Rico-Bayamon 1977 — 1977
Associate's degree, Industrial Technology/Technician
Humacao Institute of Technology 1975 — 1977
Associate of Science (A.S.), Electrical, Electronic and Communications Engineering Technology/Technician
GeekITStudios April 2014 - Present
iReadTrainer Inc February 2012 - Present
The Answer Group (TAG) September 2006 - July 2009
MentorshipOnline 2003 - 2004
Orange County Public Schools August 2002 - June 2003
Gateway School August 2001 - June 2002
Skills
JavaFlash PHP..., C++ AJAX HTML/ HTML-5..., CSS, JavaScript, PHP, Web Development, Dreamweaver, Photoshop, SQL, HTML, Visual Basic, Java, Flash, Illustrator, Graphic Design, Adobe Fireworks, C, C++
Education
DeVry University 2010 — 2012
Master of Information Systems Management, Management of Information Systems
Florida Metropolitan University 1998 — 2000
MBA, Business Administration
Art Institute of Fort Lauderdale 1994 — 1998
Bachelor's of Science, Business Marketing & Management
Verizon September 2015 - Present
Verizon February 2013 - August 2015
Insight Global July 2012 - February 2013
MindVision Limited July 2011 - June 2012
MEI Healthcare, Inc. June 2009 - May 2010
Kforce May 2009 - September 2009
The Answer Group (TAG) July 2008 - September 2008
Trinidad and Tobago Mortgage Finance January 2000 - March 2001
Skills
Networking, Hardware, Windows, Windows Server, Servers, System Administration, Network Administration, Windows 7, Computer Hardware, XP, Troubleshooting, IT Management, Software Installation, Management, Android, iPhone Support, Blackberry Enterprise..., Blackberry, Symantec Endpoint..., LogMeIn, VPN, System Deployment, WAN, RSA SecurID, Technical Support, Help Desk Support, Laptops, Windows XP
Education
DeVry University-Florida 2007 — 2009
Bachelor's degree, Network & Communications Management
DeVry University-Florida 2006 — 2007
Associate of Science (A.S.), Network and System Administration/Administrator
Florida International University 2003 — 2005
Bachelor's, Management Information Systems
Miami Dade College 2001 — 2002
Associate of Arts (A.A.), Computer Information Systems
Teleperformance, USA October 2014 - Present
The Answer Group (TAG) April 2007 - November 2008
The Answer Group (TAG) 2007 - 2008
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Photoshop, Technical Support, Mobile Devices, Customer Satisfaction, HTML, Windows 7, WordPress
Education
McFatter Technical Center 2013 — 2014
Web Development
City College of San Francisco 1997 — 1998
Graphic Design
Advanced BITS (formally NTWebs) July 2012 - Present
Verio April 2005 - February 2012
Verio April 2007 - May 2011
Verio Webhosting 2005 - 2011
The Answer Group (TAG) - Hughes Direcway team September 2005 - June 2006
The Answer Group (TAG) - Bellsouth DSL team June 2005 - September 2005
The Answer Group (TAG) - Hughes Direcway team October 2001 - June 2005
The Answer Group (TAG) January 2001 - April 2005
Hi-Rise Safety Systems August 2000 - October 2000
Skills
Computer Hardware, Computer Hardware..., ssh, unix, Linux, Microsoft Exchange, Windows Server 2003, PC building, Teaching Skills, Hardware, MySQL, Troubleshooting, Windows Server, Unix, SSH, Technical Support
Education
Atlantic Technical College 1997 — 1998
certification of completion, Micro Computer Electronics
Atlantic Technical Vocational Center 1996 — 1998
Certificate of completion., Micro Computer Electronics
coconut creek high school 1995 — 1998
High school diploma, Basic highschool education
Coconut Creek High School 1994 — 1998
ITT Technical Institute
Computer Aided Drafting (AutoCAD)
znogirl Designs December 2007 - Present
Jolkona Foundation July 2011 - October 2011
Division of Driver Licenses May 2005 - April 2008
The Answer Group (TAG) April 2004 - April 2005
Randstad February 2004 - April 2004
Talk 2 Rep January 2004 - February 2004
Best Buy August 2002 - January 2004
US Air Force April 1998 - August 2002
The Pampered Chef May 2001 - May 2002
Carla's Sweets August 1997 - November 1997
Skills
Illustrator, Mac, Advertising, Technical Support, Logo Design, Creative Direction, InDesign, Animation, Graphic Design, Photography, Layout, Dreamweaver, Adobe Acrobat, Brochures, Newsletters, HTML, WordPress, Image Editing, Image Manipulation, PowerPoint, QuarkXPress, Photoshop, Web Design, Flash, Graphics, Time Management, Art Direction, After Effects, User Interface Design, Troubleshooting, Illustration, Management, Customer Service, Packaging, Adobe Creative Suite, Training, Typography
Education
Florida Atlantic University 2008 — 2010
Bachelor of Fine Art, Graphic Design
Scinformatica January 2009 - Present
Scientific Information LLC - Life Extension January 2008 - January 2009
The Answer Group (TAG) April 2006 - December 2007
Datamed Worldwide, Inc. July 2003 - January 2005
Management Systems Designers (Vienna, VA) August 2001 - February 2002
Applied Card Systems April 2000 - May 2001
Webcast I May 1999 - April 2000
McGraw-Hill Companies January 1996 - April 1999
Skills
Database Management, Document Management, Technical Writing, Science Writing, Medical Writing, Microsoft Office, Public Speaking, Editing, Website Development, Publishing, Publications, Online Publishing, SGML, HTML/XML, JavaScript, CSS, Software Documentation, Pharmaceuticals, Biotechnology, Cell Biology, Scripting, Production Support
Education
Stanford University School of Medicine 1985 — 1993
Ph.D., Cell Biology
Cornell University Medical College 1983 — 1985
M.D. Program
Columbia University in the City of New York 1979 — 1983
BA, Chemistry, Computer Science
Sheridan Technical Institute
Training (MCSA Track), Microsoft Computer Network Administration
Nova Southeastern University January 2011 - September 2013
Memorial Healthcare System August 2001 - October 2010
The Answer Group (TAG) July 1997 - August 2001
Dean Witter Reynolds Inc. January 1997 - July 1997
Skills
Operating Systems, System Administration, Software Documentation, Windows 7, Troubleshooting, Visio, Microsoft Office, Computer Hardware, Windows, SharePoint, Databases, C++, Active Directory, IIS, Linux, Customer Service, Networking, JavaScript, SQL, HTML 5, HIPAA, Healthcare Information..., Visual Studio, MySQL, MySQLi, PHP, phpMyAdmin, CSS, CSS3, jQuery, Android, OS X, Telnet, Apache, Unix, Bash, SSH, Emacs, AJAX, Python, Computer Maintenance, Help Desk Support, Photoshop, WAMP, OS/2, Banner Finance, Bootstrap, Wireshark, Ruby, Project Management
Education
Florida Atlantic University 2013 — 2016
Bachelor of Science (BS), Computer Science, Minor in Management Information Systems
Broward College 2011 — 2013
Associate of Arts (AA), Computer Science
AlliedBarton Security Services March 2013 - Present
National Armory LLC February 2012 - Present
United States Marine Corps March 2005 - March 2010
The Answer Group (TAG) August 2001 - September 2004
Skills
Security Operations, Report Writing, Physical Security, Information Security, Marksmanship, Computer Hardware, Computer Network..., Customer Service..., Technical Support, Creative Writing
Education
Florida Atlantic University 2011 — 2012
Bachelor of Arts (B.A.), Political Science
University of Pittsburgh-Greensburg 2010 — 2011
Political Science
Franklin Templeton Investments August 2015 - Present
Infolink.com April 2012 - Present
Miami Jewish Health Systems August 2011 - June 2013
The Answer Group (TAG) February 2008 - June 2011
Teleperformance February 2007 - June 2010
Skills
Cisco Technologies, Microsoft Office, Frame Relay, Network Security, Active Directory, Cisco IOS, Exchange 2010/2007/2003, Citrix, VMware ESX, Windows Server, Network Administration, Data Center, VLAN, Help Desk Support, Microsoft Exchange, Windows 7, Wireless Networking, CCNA, TCP/IP, Networking, Windows XP, VMware, System Administration, Cisco Routers, Cloud Computing, Information Technology, DNS, Windows, DHCP, OS X, Troubleshooting, VoIP, Virtualization, Remote Desktop, Firewalls, Server Administration, Group Policy, Routers, Switches, Network Engineering, Dell PowerEdge Servers, Telecommunications, Technical Support, Computer Hardware, Software Installation, VPN, LAN-WAN, WAN, Backup Exec, Servers
Education
Broward College 2014 — 2016
Bachelor's degree, Computer/Information Technology Administration and Management, 3.2
Miami Dade College 2010 — 2013
Associate of Science (A.S.), Computer Systems Networking and Telecommunications
Arise Virtual Solutions Inc. March 2014 — Present
Arise Virtual Solutions Inc. November 2011 — March 2014
Teleperformance ASD July 2010 — November 2011
Florida Atlantic University December 2008 — May 2009
The Answer Group (TAG) May 2006 — December 2008
The Answer Group (TAG) August 2005 — May 2006
Skills
CCMS, Avaya, Quality Assurance, Excel, PowerPoint, Word, Outlook, GoToMeeting, LogMeIn, Confirmit, Reporting & Analysis, Video Editing, Camtasia, Political Science, International Relations, Microsoft Excel, Troubleshooting, Microsoft Word, Management, Call Centers, Customer Satisfaction, Team Leadership, Customer Service, Team Building, Training, Operations Management, Process Improvement, Coaching
Education
Florida Atlantic University 2007 — 2009
Masters, Political Science
University of the West Indies, Mona Campus 2001 — 2004
Bachelors of Science, International Relations, Political Science
Lycamobile May 2013 - Present
Best Buy September 2012 - January 2013
The Answer Group (TAG) September 2006 - August 2007
Skills
Spreadsheets, Filing, Outlook, Social Media, Appointment Scheduling, 60 WPM typing speed, •Professional phone..., Excellent communication..., Database management, Articulate and..., Customer..., Flexible, Accurate and detailed, Excellent planner and..., Works well under..., Certified in 10-key, Human resource laws..., inventory, Accurate Data Entry, pleasant demeanor, Conference Coordination, administrative support..., Microsoft Office, Microsoft Excel, Microsoft Outlook, Critical Thinking, Report Analysis, Payroll, ADP Payroll, Invoice Processing, Portrait Photography, Data Entry, Customer Service
Education
Job Corps 2005 — 2006
Certificate of Office Assistant, Office Administration
Broward College
Associate of Arts (A.A.), Journalism
Medisys Health Network / Jamaica Hospital Medical Center October 2013 - December 2014
Medisys Health Network / Jamaica Hospital Medical Center February 2008 - September 2013
Invenio IT January 2008 - February 2008
Logica August 2005 - January 2008
Logica July 2004 - August 2005
Logica May 2001 - July 2004
GlobalSysAdmin Inc. January 2001 - March 2001
National Wholesale Liquidators December 2000 - January 2001
Hospitality Solutions International November 1999 - June 2000
The Answer Group (TAG) September 1999 - November 1999
Skills
VPN, Firewalls, Disaster Recovery, Cisco Technologies, Network Security, Security, Troubleshooting, DNS, Servers, Networking, Unix, Data Center, Windows Server, Checkpoint, Problem Solving, Microsoft Exchange, Hardware, Switches, IPSec, Technical Support, High Availability, VMware, Information Security, Security+, CCSE, Telecommunications, IPS, Sonicwall, Information Security..., VMware ESX, IP, SAN, Virtualization, CCENT, HIPAA Security, Checkpoint Security, CCSA, CompTIA Security+
Education
Florida Atlantic University 1997 — 1999
BS, Management
Palm Beach Community College 1997 — 1997
Centre for American Education 1994 — 1997
Computer Information Systems
The Cambridge High School Dubai 1988 — 1993
O Levels, until High School
JPMorgan Chase March 2013 - Present
Welch Allyn September 2009 - March 2013
Modis September 2009 - March 2013
ITT Technical Institute March 2010 - July 2010
E-Rate Exchange April 2009 - July 2009
The Bank of New York Mellon June 2007 - March 2009
The Eye Doctors at CNY Eye Care August 2005 - June 2007
Cybernation / EcoComp October 1999 - February 2001
The Answer Group (TAG) March 1998 - October 1999
Skills
Microsoft SQL Server, C#, Java, Software Development, Eclipse, HTML, Testing, JavaScript, TFS, Integration, C, Agile Methodologies, SDLC, Software Engineering, Databases, SQL, XML, C++, Visual Studio, Process Improvement, .NET, Scrum, Python, Subversion, PHP, NetBeans, Oracle, MySQL, Quality Assurance, Visual Basic, Requirements Analysis, Test Planning, Business Analysis, Software Project..., Distributed Systems, VBScript, Programming, Test Cases, Visio, Microsoft Office, System Deployment, ASP.NET, Project Management, Management, COBOL, Software Documentation, Windows, Customer Service, IT Risk Management, Performance Testing
Education
State University of New York College at Oswego 2006 — 2008
Bachelor of Science, Computer Science
Columbia College 1995 — 2004
Associate of Science, General Studies
XGTechNet June 2008 - Present
The Answer Group (TAG) 2005 - 2007
Education
Florida State University - College of Business 2004 — 2008
C2 Hosting, L.L.C. June 2012 - Present
Qsource Networks September 2011 - June 2012
NCR September 2009 - September 2011
Diebold March 2006 - February 2009
NCR January 2005 - March 2006
The Answer Group (TAG) 2002 - 2004
The Answer Group (TAG) 2002 - 2004
Skills
Microsoft Exchange, ITIL, VMware, Troubleshooting, Windows Server, Servers, SDLC, Linux, Vendor Management, .NET, Active Directory, Disaster Recovery, Process Improvement, Microsoft SQL Server, JavaScript
Education
American InterContinental University 2003 — 2004
The Answer Group (TAG) October 2000 - Present
JAM Youth Connection June 2008 - August 2008
Education
Florida International University 2004 — 2007
Bachelor's, Psychology
Denison University December 2012 - Present
Ohio Campus Compact September 2012 - January 2013
Muscular Dystrophy Association December 2010 - May 2011
Florida State University October 2006 - October 2009
The Answer Group (TAG) September 2002 - June 2006
Skills
Research, Data Analysis, Higher Education, Teaching, Public Speaking, Human Rights, Student Affairs, Project Management, Project Coordination, Public Administration, Professional Ethics, Team Building, Conflict Resolution, Employee Management, Team Leadership, Public Services, Project Planning, Public Policy, Community Outreach, Event Planning, Critical Thinking, Transcription, Technical Writing, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Social Media, Statistics, Facebook
Education
Thomas Edison State College 2013 — 2015
Master of Public Administration (MPA), Non-Profit/Public/Organizational Management
Florida State University 2009 — 2012
B.A., Social Science, Sociology
Tallahassee Community College 2009 — 2010
Associate of Arts (A.A.), General Studies
Keiser University-Ft Lauderdale 2006 — 2008
Associate’s Degree, Business Administration and Management, General
WCIS Media March 2010 - August 2011
Ritz Safety February 2009 - March 2010
The Answer Group (TAG) August 2008 - March 2009
Education
Art Institute of Fort Lauderdale 1991 — 1993
Advertising Design
Metric Engineering, Inc May 2015 - Present
Metric Engineering, Inc June 2005 - April 2015
Craven Thompson & Associates March 2003 - June 2005
The Answer Group (TAG) January 2003 - March 2003
Best Buy August 1999 - December 2002
Skills
GIS, GPS, ESRI, ArcGIS, ArcMap, ArcInfo, ArcCatalog, ArcPad, Data Collection, ArcGIS Mobile App, Surveying, ArcGIS Server, ArcSDE, Microsoft SQL Server, GIS applications, Digital Mapping, Spatial Analysis, AutoCAD, Bentley Microstation, Web Mapping, ArcGIS Viewer for..., ArcGIS Viewer for Flex, ArcGIS Viewer for..., Microstation, Data Mapping, Spatial Databases, MicroStation, Microsoft Office
Education
Florida International University
Civil Engineering
Belair High School 1995 — 1996
Manchester High School 1990 — 1995
University of South Florida January 2010 - Present
PRC, LLC January 2009 - March 2009
The Answer Group (TAG) January 2004 - May 2006
Norwegian Cruise Line December 1996 - March 2002
Skills
Microsoft Office, TCP/IP, Windows Server, Java, Network Administration, Security, C++, Customer Service, Technical Support, Internet Troubleshooting, Network Installation, Hardware Development, CompTIA Network+..., CompTIA A+ Certification, Computer Repair, Database Administration, Store Management
Education
University of South Florida 2010 — 2013
Florida International University 1995 — 1997
Psychology
National-Louis University July 2007 - Present
Shelby County Schools September 2013 - October 2014
Chicago Virtual Charter School / K12 August 2011 - July 2013
Chicago Public Schools June 2009 - August 2011
Brilliance Academy of Math and English September 2009 - May 2011
Chicago Public Schools June 2007 - June 2009
Broward County Schools October 2003 - June 2007
Whiddon-Rogers Education Center March 2004 - June 2004
The Answer Group (TAG) August 2000 - January 2003
Skills
Curriculum Design, Management, Staff Development, Curriculum Development, Educational Leadership, Team Building, Team Leadership, Distance Learning, Instructional Technology, Emotional Intelligence, Skilled Relationship..., Leadership, Teaching, Educational Technology, Teacher Training, Training, Public Speaking, Special Education, Program Management, Research, ESL, Tutoring, Adult Education, Data Analysis, Higher Education, Program Development, E-Learning, Coaching, Grant Writing, Leadership Development
Education
Nova Southeastern University
Doctor of Philosophy (Ph.D.), Organizational Leadership / School Business Administration
Calvary Chapel Bible Institute (CCBI) 2001 — 2007
Bible/Biblical Studies
Florida Atlantic University 2003 — 2006
Master, Education Leadership
Florida Atlantic University
Bachelor, Computer Science
Inovation Ads June 2009 - December 2009
Office Depot June 2005 - January 2009
2009Office Depot April 2005 - January 2009
Cleartel, Inc January 2002 - October 2005
T Outsourcer April 2000 - December 2001
The Answer Group (TAG) February 1999 - February 2000
Hamilton Towing Co March 1991 - February 1999
Owner of Company March 1986 - October 1988
Education
Florida Atlantic University 1999 — 2000
M.C.S.E, Computers
The Coca-Cola Company March 2015 - Present
The Coca-Cola Company July 2007 - December 2014
Falconwind Consulting October 2006 - July 2007
Conquest Business Group October 2005 - October 2006
High Tech Group May 2005 - September 2005
The Answer Group (TAG) August 2002 - May 2005
Skills
Leadership, Team Leadership, Cross-functional Team..., Management, Project Management, Process Improvement, Team Building, Vendor Management, Troubleshooting, Active Directory, Networking, IT Strategy, Servers, Hardware, Technical Support, Windows, Laptops, Printers, Desktop Computers, Sales Operations, Business Analysis, Windows Server, SharePoint, Infrastructure, System Administration, Supply Chain, Microsoft Office, Help Desk Support, Information Technology, Software Installation, Microsoft Exchange, Sales, Account Management, Forecasting, SAP, Strategic Planning, Customer Service, Visio, Key Account Management, Sales Management
Education
Broward College 2005 — 2008
Associates, Computer Information Systems
Broward College 1999 — 2002
Associate's degree, Computer Information Systems
Independent Living Systems June 2010 - Present
Florida International University June 2007 - April 2012
Trinity Church Life Academy September 2009 - September 2010
The Answer Group (TAG) June 2006 - June 2007
Skills
After Effect, Photoshop, Illustrator, Fireworks, Avid, Combustion, Final Cut Pro, Internet, 3D Studio Max, Pro Tools, Maya, Rotoscoping, Color Correction, Motion Graphics, Graphic Design, Motion Graphic Design, Special Effects, Visual Effects, Video Effects, Drawing, After Effects
Education
Florida International University 2011 — 2013
Bachelor's degree, Criminal Justice
Miami International University of Art and Design 2004 — 2008
Bachelor, Visual Effects and Motion Graphics
Townsquare Interactive May 2015 - July 2015
Red Ventures March 2013 - May 2015
AT&T April 2002 - October 2011
The Answer Group (TAG) March 2000 - April 2002
Skills
Microsoft Office, Customer Satisfaction, Telecommunications, Customer Service, Microsoft Excel, Sales, Account Management, Wireless, Team Building, Microsoft Word, Team Leadership, Training, Leadership, Management, Social Media, Marketing
Education
University of North Carolina at Charlotte 2015 — 2017
Bachelor of Science (BS), Electrical Engineering and Optical Physics
Central Piedmont Community College 2012 — 2014
Associate of Science (A.S.), Engineering, 3.6
Rock-It Psyence October 2007 - Present
AT&T August 2011 - September 2015
Direct Savings USA May 2010 - September 2010
Saveology.com ™ February 2009 - May 2010
Comcast Cable January 2007 - October 2008
The Answer Group (TAG) June 2005 - November 2006
M.A. Milam K-8 Center February 2004 - June 2004
Norwood Elementary School August 2000 - June 2001
Skills
Web Design, Photography, Graphic Design, Logo Design, Interior Design, Entrepreneurship, Photoshop, Project Management, Social Media, Marketing, Strategic Planning, Advertising, Sales, Management, Customer Service, Event Management, Social Media Marketing, Social Networking, Event Planning, Blogging, Adobe Creative Suite, Creative Writing, Digital Media, Creative Direction, Public Relations, PowerPoint, Video Production, Entertainment, WordPress, Microsoft Word, Film, Microsoft Office, Music, Illustrator, InDesign, Digital Photography, Art, Microsoft Excel, Fashion, Graphics, Brand Development, Retail, HTML
Education
Pontificia Universidad Javeriana 2004 — 2006
Bachelor of Fine Arts (BFA), Animation, Interactive Technology, Video Graphics and Special Effects
FastTrain of Miami 2001 — 2003
Associate of Science (A.S.), Information Technology
Strategic Consulting Services November 2013 - Present
Acquinity Interactive January 2013 - October 2013
Affinity Health Plan June 2008 - January 2013
Emblem Health August 2007 - June 2008
The Answer Group (TAG) June 2002 - July 2006
Skills
CPA, Mailing List Management, Affiliate Marketing, Online Advertising, Marketing, Account Management, Data Management, Workforce Planning, Call Center, Customer Satisfaction, Strategic Planning, Process Improvement, Call Centers, Operations Management, Forecasting, Performance Management, Management, Customer Service, Budget, Coaching, Change Management, Project Management, Team Building, Business Process..., Budgets, CRM, Negotiation, Business Analysis, Microsoft Word, Microsoft Excel, Microsoft Office, New Business Development, Inventory Management, Leadership, Sales, Advertising, Business Development, Sales Management, Online Marketing, Customer Retention, Analysis, Marketing Strategy, Contract Negotiation, Lead Generation, Recruiting, Training, Analytics, Market Research, Team Leadership, Email Marketing
Education
CUNY New York City College of Technology 1997 — 2000
Business/Commerce/Managment
James Madison High School 1993 — 1997
Bright House Networks August 2015 - Present
Bright House Networks June 2014 - Present
Lockheed Martin September 2006 - April 2014
The Answer Group (TAG) February 2004 - August 2006
Skills
Microsoft Excel, PowerPoint, Microsoft Office, Microsoft Word, Customer Service, English, Research, Outlook, Photoshop, Public Speaking, HTML, Negotiation, Windows 7, Windows Vista, Windows XP Pro, Job Scheduling, Windows, Troubleshooting, Technical Support, Integration, SharePoint, Software Documentation, Windows XP, System Administration, Active Directory, Windows Server
Education
Miami High School 1986 — 1990
high school deploma
Florida International University
Edwards Powers January 2010 - Present
Compulsive Style 2012 - 2014
Virtual Solutions October 2009 - November 2011
Volt Technical Resources (Information Technology) February 2009 - May 2009
Nova Southeastern University 2008 - 2009
Best Buy 2004 - 2009
AppleOne July 2008 - November 2008
Tech Theory Inc., Dade April 2004 - June 2007
The Answer Group January 1999 - January 2007
The Answer Group (TAG) November 2000 - August 2006
Skills
Troubleshooting, Active Directory, XP, Training, Operating Systems, Recruiting, Web Design, Adobe Creative Suite, Marketing, Social Media Marketing, Advertising, Online Advertising, Brand Development, Corporate Branding, Business Analysis, Technical Support, Windows, Software Installation, Computer Hardware, Networking, Windows 7, Leadership, Security, Cisco Technologies, Hardware, Windows XP, Management
Education
Full Sail University 2015 — 2016
Master of Business Administration (M.B.A.), Internet Marketing
Florida International University - College of Business 2014 — 2016
Master of Business Administration (M.B.A.), International Business/Trade/Commerce
Nova Southeastern University 2003 — 2008
MA, Information Technology
American InterContinental University 2004 — 2007
BA, Accounting/Finance
American InterContinental University 2004 — 2006
AA, Computer Information Systems
Miami Lakes Technical Education Center
Certificate, Electronics
BayBurg Mortgage Inc September 2003 - Present
RTM Restaurant Group June 1999 - June 2003
Republic Services, Inc. February 1998 - January 1999
The Answer Group (TAG) July 1995 - December 1997
Computer Task Group June 1991 - July 1995
Skills
•Windows XP/Vista/7/8,..., •MS Office (Word,..., •Internet Explorer,..., Netview),IBM OS/2, LAN..., MS Office, Lan Server, Client Server..., OS/MVS, Real Estate, Refinance, Investment Properties, Mortgage Lending, FHA, First Time Home Buyers, Customer Service, Leadership
Education
Florida State University 1981 — 1986
Bachelor of Science (BS), Computer Science
One Step At A Time Learning Academy March 2013 - Present
Teleperformance March 2011 - January 2013
One Step At A Time January 2011 - November 2011
Wexford Academy June 2010 - December 2010
YMCA of Broward County December 2008 - June 2010
FedEx Ground September 2008 - February 2009
Winn-Dixie March 2005 - January 2008
The Answer Group (TAG) September 2006 - February 2007
Skills
Public Speaking, Leadership Development, Teaching, Grant Writing, Sports, Staff Management, Event Planning, Microsoft Word, Technical Support, Customer Experience
Education
Atlantic Technical Center 2012 — 2013
Network Support
Broward College 2009 — 2010
Computer Science
Jacksonville Job Corps Center 2007 — 2008
Computer Service Technician
North Lauderdale Academy High School 2002 — 2006
High School Diploma
Oracle February 2015 - Present
Southeastmilk February 2014 - October 2014
Modern Enterprise Solutions Inc. June 2013 - December 2013
inVentiv Health Clinical August 2012 - May 2013
Sarcom November 2010 - July 2012
Starwood Vacation Ownership November 2010 - July 2012
SunGard Higher Education July 2010 - September 2010
GlobalInfo Search January 2008 - December 2009
The Answer Group (TAG) April 2007 - October 2007
US Army (NAF) Non-Appropriated Fund Support Division March 1998 - April 2007
Skills
Microsoft Office, Active Directory, Help Desk Support, Switches, Printers, DHCP, Bilingual, Desktop Administration, Remote Desktop, Windows & Mac operating..., Computer Maintenance, Desktop Deployment, Microsoft Exchange, Desktop Computers, RKill, Networking, WSUS, Malwarebytes, Computer Repair, Image, Virus Removal, Citrix, Visual Studio, Oracle HR, PC building, Blackberry, iPhone, Symantec Ghost, Internet, Entrepreneurship, Exchange 2010/2007/2003, Cisco VPN, VPN, Norton Ghost, Technical Support, Software Installation, Access, Windows XP, Hardware, Laptops, Security, Windows 7, Troubleshooting, Operating Systems, Information Technology, System Administration, Customer Service, Cisco Technologies, Servers, Routers
Education
Devry University Orlando, Fl 2011 — 2013
Pending, Computer and Information Systems Security/Information Assurance
The Art Institute of Ft. Lauderdale 2008 — 2009
Digital Film Making & Video Production
International Technical College 2004 — 2005
Certification, Computers & Networking
MBTI Business Training Institute 1998 — 1999
Diploma, Business Administration
Independent Living Systems November 2012 - Present
WebMD November 2007 - November 2012
Blueline Computer, LLC January 2007 - November 2007
Telesource, Inc. May 2006 - November 2006
Pulte Homes, Inc. August 2005 - May 2006
Coca Cola Enterprise February 2003 - August 2005
PRECISION RESPONSE CORPORATION April 2000 - January 2003
The Answer Group (TAG) February 1999 - April 2000
Skills
SharePoint, Troubleshooting, Vendor Management, Cisco Technologies, System Administration, Windows, Requirements Analysis, Project Management, Microsoft Office, Microsoft Exchange, DNS, Active Directory..., Group Policy, Windows Server, Project Server, Netbackup, Backup Exec, Server Administration, Active Directory, Servers, Hyper-V, WSUS, HP, Dell PowerEdge Servers, Blackberry, Virtualization, Data Center, Enterprise Architecture, System Deployment, Terminal Services, Integration, Operating Systems, Software Installation, Blackberry Enterprise..., Firewalls, Networking, SAN, VMware ESX, Storage Area Networks, Symantec Endpoint..., NAS, VMware, Disaster Recovery, Antivirus, DHCP, Windows 7, TCP/IP, Hardware, High Availability, Microsoft SQL Server
Education
Florida Career College-Miami 2000 — 2002
Associate's degree, Network and System Administration/Administrator
Norland
GLOBALFOUNDRIES April 2007 - Present
AOL 2000 - 2001
The Answer Group (TAG) 1998 - 2000
Skills
Perl, Troubleshooting
Education
Dutchess Community College
Associate, Chemistry
Shutterfly Inc. October 2013 - December 2013
Republic Rising Media January 2011 - December 2012
Tutor Time Corporation March 2003 - June 2004
The Answer Group (TAG) February 2001 - November 2003
Skills
Unity3D, Game Design, 3D Modeling, Computer Games, Photoshop, Level Design, Scripting, 3D Studio Max, Game Mechanics, Texturing, Video Games, Game Development, Game Programming, ActionScript, Adobe Creative Suite, Zbrush, Illustrator, Game Design Documents, 3D, Adobe Audition, Flash, Premiere, After Effects, AutoCAD, Pro Engineer, JavaScript, HTML, Programming, User Interface Design, C#, Gameplay Programming, Customer Service, Computer Hardware..., Networking, Wireless Networking
Education
Collins College 2009 — 2013
Bachelor of Science (B.S.), Video Game Production
Teleperformance 2008 - 2011
The Answer Group (TAG) 1998 - 2008
Wilson Elser 1994 - 1998
Skills
Call Center, Start-ups, Process Improvement, Customer Service, Customer Relations, Negotiation, Contract Management, Employee Relations, Coaching, Employee Engagement, Talent Management, Talent Acquisition, Organizational..., Compensation, Benefits, Performance Management, Benefits Administration, Strategic Planning, Payroll, Hiring, Policy, Employment Law, Technical Recruiting, HR Policies, Microsoft Office, Onboarding, Compliance, Operations Management, Employee Benefits, Outsourcing, Attrition
Education
Seton Hall Law School 1991 — 1993
J.D.
Cornell University 1983 — 1987
B.S., Operation Research / Indistrial Engineering
Global Response November 2011 - Present
Global Response November 2011 - Present
The Answer Group (TAG) January 2004 - December 2007
Decorator Fabrics January 2004 - February 2005
Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, Team Building, Strategic Planning, Sales, PowerPoint, Sales Management, Public Speaking, Social Media, New Business Development
Education
Atlantic Technical Center 2008 — 2009
Microsoft Office Specialist (MOS), Certified Medical Administrative Assistant, and State of Florida, Medical Administrative/Executive Assistant and Medical Secretary
C. H. Reeves Secondary, Nassau, Bahamas 1993 — 1999
High School Diploma, Business Administration and Management, General
Microsoft October 2010 - Present
The Answer Group (TAG) May 2007 - Present
Education
Broward Community College
Associate's degree, Health Information Management
A plus property Caretakers August 2013 - Present
LAZ Parking January 2012 - Present
Sensormatic / Tyco Safety Products - Paraguay August 2010 - June 2011
The Answer Group (TAG) September 2005 - March 2008
Skills
Direct Sales, Business Management, Bartending
Education
Broward Community College 2004 — 2005
Northeast High School 1999 — 2003
University of Miami, Miller School of Medicine December 2007 - Present
The Answer Group (TAG) 2002 - 2005
Skills
VMware, Windows, Windows Server, Norton Ghost, Windows 7, Active Directory
Education
American InterContinental University-South Florida
TCS International February 2011 - September 2011
Oce North America October 2008 - December 2009
The Answer Group (TAG) October 2002 - August 2008
Education
TCS International 2011 — 2012
Certifications within IT
ECPI College of Technology 1999 — 2001
Associate of Arts and Sciences (A.A.S.), Information Technology/ Networking
Cisco August 2015 - Present
NetApp April 2010 - July 2015
Security and Exchange Commission / Keane Federal Systems January 2007 - April 2010
TEKsystems March 2006 - October 2006
Niksun October 2004 - September 2005
Expanets September 2003 - April 2004
Mellon Bank November 2001 - February 2003
Precision Response Corp September 2000 - August 2001
The Answer Group (TAG) August 1998 - June 2000
Brevard Community College March 1996 - August 1998
Skills
VMware, Virtualization, Storage, SAN, Disaster Recovery, VMware ESX, Networking, NAS, NetApp, Unix, Servers, VMware Infrastructure, RAID, High Availability, Enterprise Storage, Veritas, Red Hat Linux, Storage Area Networks, Fibre Channel, iSCSI, NFS, Solaris, Active Directory, DNS, Operating Systems, Windows Server, VMware vSphere, Hardware, Data Center, Cloud Computing, Storage Virtualization, Troubleshooting, Linux, Technical Support, Cluster, Cisco Technologies, TCP/IP, NetApp Filers, System Administration, Integration, Enterprise Software, Brocade, Security, Help Desk Support, Windows, Storage Management, Network Administration, Switches, Email Security
Education
TechSkills-Denver 2003 — 2003
CCNA Certificate, Cisco Certified Network Associate Cert
Brevard Community College 1989 — 1990
Paramedic Certification, Emergency Medical Technology/Technician (EMT Paramedic)
Brevard Community College 1985 — 1987
N/A, Computer Science
Competitive Computing October 2011 - Present
Kirk Pharmaceuticals 2006 - 2009
NRC Electronics, Inc. 2005 - 2006
The Answer Group (TAG) 2003 - 2005
Skills
SharePoint, Project Management, Leadership, Microsoft Office, Customer Service, Social Media, Desktop Operating..., Management, Technical Support, Help Desk Support
Education
Community College of Vermont 2011 — 2013
Bachelor of Science (BS), Computer Science
Johnson State College 1988 — 1992
Bachelor of Arts (B.A.), Psychology
Fredericksburg Police Department October 2012 - Present
US Army March 2009 - July 2012
The Answer Group (TAG) November 2006 - March 2009
Skills
Military Training, Military Operations, Artillery, Combat, Combat Lifesaver, Law Enforcement..., law enforcement tactics, Customer Service, Management, Siebel 7.x, Computer Hardware, Hardware Installation, Systems Engineering, Microsoft Excel, Microsoft Word, PowerPoint, Report Writing, Overseas Experience, Criminal Investigations, Police, Protection, Enforcement, Intelligence Analysis
Education
Cameron University 2010 — 2011
Columbia Southern University 2010 — 2011
Bachelor of Science (BS), Business Administration and Management, General
IBM October 2013 - Present
AT&T Mobility October 2012 - September 2013
The Answer Group (TAG) September 2006 - July 2012
Convergys October 2007 - December 2009
Education
Strayer University 2013 — 2016
Computer Systems Networking and Telecommunications
Bethune-Cookman University 2004 — 2005
Bethune-Cookman University 2004 — 2005
Devonshire at PGA National 2004 - 2012
Romano's Macaroni Grill December 2003 - March 2005
Marriott International December 2002 - April 2004
The Answer Group (TAG) August 2001 - October 2002
Skills
Networking, Microsoft Office, Windows, Customer Service, System Administration, Troubleshooting, Windows 7, Computer Hardware, Microsoft Excel, PowerPoint, Project Management, Leadership, Microsoft Word, Public Speaking, HTML, Windows Server, Software Documentation, Research
Education
American InterContinental University 1999 — 2001
Master of Information Technology, Information Technology
University of Virginia 1981 — 1985
Bachelor of Arts (BA), Anthropology
Jackson Health System July 2015 - Present
University of Miami June 2014 - October 2015
Miami Children's Health System October 2010 - July 2015
Jackson Health System October 2007 - October 2010
The Answer Group (TAG) February 2006 - October 2007
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, PowerPoint, Leadership, Training, Photoshop, Cerner, Technical Support, Active Directory, Computer Hardware, System Administration, HIPAA, Healthcare Information..., Visio, Software Documentation, EMR, EHR, Healthcare, Healthcare Management, Hospitals
Education
Florida International University 2006 — 2009
Bachelor of Science (B.S.), Information Technology
RGIS 2010 - Present
Florida Power & Light January 2006 - October 2010
The Answer Group (TAG) January 2004 - December 2005
Skills
Data Entry, C#, C++, Microsoft Word, Microsoft Visual Studio..., Linux
Education
Broward College 2011 — 2014
Associates in Science Degree, Computer Programming and Analysis, 2.53
Coral Springs High School 1993 — 1996
High School Diploma