Tufts Health Plan
Industry: Company
DescriptionTufts Health Plan is a Massachusetts-based health insurance company under Tufts Associated Health Plans, Inc. with headquarters in Watertown. As of March 31, 2016, the nonprofit health insurer had 1,072,000 members. The Tufts Health Plan network includes 91 hospitals and 29,000 health care providers. CEO: Thomas Croswell (Jan 2016–) Headquarters: Watertown, Massachusetts, United States Number of employees: 2,400 Founded: 1979 Subsidiaries: Tufts Health Public Plans, Inc., Integra Partners Holdings, LLC
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Tufts Health Plan Employees
Tufts Health Plan January 2014 - Present
City of Cambridge 2003 - 2013
UPS March 2003 - May 2003
A2Z Science and Learning Store March 2001 - August 2002
Sweeties Fine Chocolates & Confectioners January 2000 - August 2002
Northeast Airlink/Airborne Express June 1998 - August 2000
Skills
Fundraising, Program Development, Library, Event Planning, Volunteer Management, Social Media, Time Management, Teaching, Creative Writing, Customer Service, History, Museums, Microsoft Excel, Digital Photography, Editing
Education
UMass Boston 2012 — 2012
Bachelor's Degree (continuing), English Language and Literature, General
UMass Amherst 2000 — 2000
Bachelor's Degree (transferred), English Language and Literature, Native American Cultural Studies
UMass Amherst 1995 — 1997
Bachelor's Degree (transferred), English Literature, Native American Cultural Studies
Mount Wachusett Community College 1993 — 1995
Associate's Degree, Liberal Arts and Science
Tufts Health Plan May 2014 - Present
Brandeis University February 2013 - March 2014
WilmerHale November 2010 - February 2013
Genzyme 2005 - 2010
EMC Corporation April 1998 - February 2005
Skills
PeopleSoft, Onboarding, HRIS, Deferred Compensation, Employee Benefits, Talent Acquisition, Taleo, Applicant Tracking..., Benefits Administration, College Recruiting, Talent Management, Human Resources, Employee Relations, Personnel Management
Education
University of Massachusetts Lowell
Harvard Pilgrim Health Care August 2015 - Present
Harvard Pilgrim Health Care December 2004 - August 2015
Tufts Health Plan March 1996 - October 2004
North Shore Medical Center @Salem Hospital February 1992 - April 1996
Skills
Health Insurance, Health Care Reform, Managed Care, Employee Benefits, Insurance, Healthcare, Medicare, Underwriting, Health Savings Accounts, HIPAA, Disability Insurance, HMO, Account Management, Provider Relations, Claim, Health Policy, PPO, Medicaid, Healthcare Industry, Medicare Part D, COBRA, Benefits Administration, Workers Compensation, Healthcare Information..., Life Insurance, Pharmacy Benefit..., Long-term Care, Flexible Spending...
Education
University of Massachusetts, Amherst 1988 — 1992
Bachelor of Science, Psychology
Lowell General PHO (LGPHO) November 2009 - Present
Tufts Health Plan July 2007 - August 2008
Tufts Health Plan February 1998 - August 2004
Partners Community Health Care, Inc (PCHI) October 1995 - January 1998
Skills
Healthcare Information..., HIPAA, Healthcare Management, Healthcare, Process Improvement, Managed Care, EMR, Hospitals, EHR, Healthcare Consulting, Informatics, HL7, Program Management, Medicare
Education
Suffolk University
MBA/Health Administration
University of Massachusetts, Amherst
BBA
Westford Academy
Tufts Health Plan 2015 - Present
Tufts Health Plan April 2011 - February 2015
Perinni Corporation February 2010 - January 2011
TJX January 2009 - January 2010
Staples June 1998 - December 2008
Skills
Problem Analysis, Internal Communications, Project Management, Risk Assessment, Software Development, IBM iSeries, Requirements Analysis, Budgets, Software Project..., SDLC, SQL, Databases, Process Improvement, Windows Server, Business Analysis, IT Management, Microsoft Office, Systems Analysis, ITIL, Vendor Management, Active Directory, Visio, Troubleshooting, SharePoint, Program Management, Software Documentation, Change Management, Team Leadership, Disaster Recovery, MS Project, Data Center, Analysis
Education
University of Massachusetts Lowell 2013 — 2013
Project Management Certification, PMBOK Project Management
Central New England College
AS, Computer Science
Northwest Missouri State University
BA, Communications
St. Louis University
Communications
Centene Corporation February 2015 - Present
Tufts Health Plan March 2012 - February 2015
Gann Academy February 2012 - February 2015
Gann Academy October 2011 - February 2015
Tufts Health Plan March 2009 - March 2012
IAABO local 27 November 2010 - November 2011
Gann Academy March 2010 - May 2011
PlumChoice August 2007 - February 2009
Lightbridge inc January 2005 - December 2006
Skills
Classroom Instruction, Group Presentations, Instructional Design, Call Center, Quality Assurance, Instructor-led Training, Customer Service, Online Training, Technical Training, Soft Skills, Software Training, Adult Education, Curriculum Development, Microsoft Office, Leadership Development, Staff Development, Feedback, Interviewing, Coaching, Public Speaking, Teaching, Training, Call Centers, Team Building, Analysis, Management, Human Resources, Leadership, Program Management, Time Management, Teamwork, Conflict Resolution, Data Analysis, PowerPoint, Customer Satisfaction, Operations Management, Supervisory Skills, Hiring, Customer Experience, Process Improvement, Microsoft Word, Outlook, Microsoft Excel, Healthcare
Education
University of Massachusetts Lowell 2001 — 2002
n/a, Business Management
Xanterra Parks & Resorts April 2015 - Present
Xanterra Parks & Resorts, Yellowstone National Park December 2014 - March 2015
Xanterra Parks & Resorts May 2014 - October 2014
Tufts Health Plan August 2012 - March 2014
Self Employed 2006 - August 2012
Beth Israel Deaconess Medical Center 2006 - 2007
City of Los Angeles Recreation and Parks Dept November 2001 - February 2006
USA Networks Styleclick.com 2000 - 2001
Aegis PeopleSupport Inc. 1999 - 2000
AT&T Worldnet 1999 - 1999
Skills
Microsoft Office, Microsoft Excel, Human Resources, Customer Service, Customer Service..., FMLA, Writing, Freelance Writing, Procedure Manuals, Procedural Documentation, Training Manuals, Web Content, Content Writing, PeopleSoft, Wordpress, Visio, Microsoft Word, PowerPoint, E-commerce, Producer License, Medicare, Medicare Part D, Medicare Advantage, Medicare Prescription...
Education
University of Massachusetts Boston 1983 — 1986
Tufts Health Plan June 2015 - Present
Harvard Pilgrim Health Care August 2011 - May 2015
MVP Health Care November 2009 - August 2011
sanofi-aventis April 2002 - January 2009
Skills
Managed Care, Sales
Education
University of New Hampshire 1995 — 1999
BS, Kinesiology: Sports Studies
Tufts Health Plan April 2012 - Present
Tufts Health Plan September 2010 - April 2012
Tufts Health Plan May 2008 - September 2010
Tufts Health Plan November 2007 - May 2008
Skills
Medical Coding, ICD-10, ICD-9, CPT, HCPCS, Auditing, PowerPoint, Microsoft Excel, Microsoft Word, Cognos, CMS, Health Insurance, Healthcare, Managed Care, HIPAA
Education
University of Massachusetts Dartmouth 2002 — 2007
Bachelor of Science (B.S.), Business Administration, Management and Operations
American Academy of Professional Coders
CPC, CPMA, ICD-10 Certified
Tufts Health Plan March 2015 - Present
Tufts Health Plan 2012 - Present
Liberty Mutual Insurance 2011 - 2012
Tufts Health Plan June 2011 - 2011
Tufts Health Plan August 2008 - 2011
Skills
Health Policy, Microsoft Office, Data Analysis, SAS, Microsoft Excel, Insurance, Health Insurance, Healthcare
Education
University of Massachusetts Boston
Tufts Health Plan November 2012 - Present
Partners HealthCare April 2009 - May 2012
Stockton Turner / American Nationwide May 2007 - April 2009
Ernst & Young May 2002 - May 2007
Skills
Internal Controls, Accounting, Sarbanes-Oxley Act, Auditing, Requirements Analysis, Risk Management
Education
University of Notre Dame 2002 — 2003
Master of Science in Accountancy at Mendoza College of Business, Accounting
University of Massachusetts, Amherst 1998 — 2002
Bachelor of Business Administration - Corporate Finance and Operations Management at Isenberg School, Finance & Economics
Tufts Health Plan September 2015 - Present
athenahealth September 2014 - June 2015
Verisk Health September 2013 - July 2014
Verisk Health February 2013 - August 2013
Verisk Health July 2012 - February 2013
Harvard Pilgrim Health Care August 2011 - June 2012
Viant November 2010 - July 2011
Partners HealthCare January 2010 - October 2010
HP Masshealth September 2008 - October 2009
Nightingale September 2005 - November 2007
Skills
Software Project..., SDLC, Project Management, Agile Project Management, PMP, Program Management, Integration, Management, Business Analysis, Vendor Management, Process Improvement, Requirements Analysis, Visio, Healthcare Information..., Business Intelligence, CRM, Cloud Applications, SaaS, SFDC, Salesforce.com, Agile Methodologies, SharePoint, MS Project, Cross-functional Team..., Requirements Gathering, Salesforce.com...
Education
Nashua High 1986 — 1989
University of Massachusetts Lowell
Linkage Inc April 2015 - Present
Linkage, Inc. March 2014 - April 2015
Tufts Health Plan May 2013 - March 2014
Lifeplans 2011 - 2013
Skills
Customer Service, Employee Benefits, Health Insurance, Insurance, Call Centers, Managed Care, Account Management, Sales, Leadership, Recruiting, Customer Retention, Team Building, Process Improvement, Training, Cold Calling, PowerPoint, Microsoft Office, Management, Public Speaking, Microsoft Excel, CRM, Strategy
Education
University of Massachusetts Boston
Hub International New England, LLC June 2008 - Present
USI New England January 2007 - May 2008
Tufts Health Plan 2003 - 2006
Vigo County School Corporation 1996 - 2003
Healthsource 1992 - 1996
Skills
Health Care Reform, Compliance, Health Insurance, Product Lifecycle..., Employee Wellness..., Life Insurance, Disability Insurance, International Project..., Reinsurance, Voluntary Employee..., Underwriting, Worksite Benefits, Global Insurance, Employee Benefits, Insurance, Property & Casualty..., Claim, Workers Compensation
Education
University of Mumbai
B.S, Chemistry
Massachusetts Health Connector April 2015 - Present
Tufts Health Plan October 2014 - December 2014
UNH Survey Call Center October 2010 - December 2013
Bank of America July 2008 - August 2010
Skills
Administrative..., Customer Service, Database Administration, Customer Satisfaction, Microsoft Office, Microsoft Word, PowerPoint, Research, Event Planning, Microsoft Excel, Leadership, Community Outreach
Education
University of New Hampshire 2010 — 2014
Bachelor of Arts (B.A.), Sociology
Aetna 2014 - Present
BMC HealthNet Plan 2011 - 2014
Tufts Health Plan 2005 - 2011
Tufts Health Plan 2000 - 2005
Tufts Health Plan 1998 - 2000
Tufts Health Plan 1996 - 1998
Skills
Managed Care, Data Analysis, Healthcare, Team Building, Medicare, Provider Relations, Change Management, Healthcare Information..., Vendor Management, Call Center, Healthcare Management, Health Insurance, Process Improvement, Insurance, Software Documentation, Health Policy, Employee Benefits, Customer Service, Call Centers
Education
University of Massachusetts at Lowell
BA, English
Tufts Health Plan May 2015 - Present
University of Massachusetts Lowell August 2010 - December 2014
Eze Castle Integration May 2014 - August 2014
Winthrop Department of Public Works June 2013 - August 2013
Skills
C++, C, Networking, Microsoft Excel, PowerPoint, Microsoft Office, Microsoft Word, Python, Microchip PIC, Programming, Hardware Architecture, Computer Hardware, Software Engineering, Linux
Education
University of Massachusetts Lowell 2010 — 2014
Bachelor of Applied Science (B.A.Sc.), Computer Engineering
University of Massachusetts at Lowell 2010 — 2014
Bachelor of Science (BSc), Computer Engineering
Boston Medical Center HealthNet Plan February 2013 - Present
Boston Medical Center HealthNet Plan December 2007 - Present
Tufts Health Plan 1998 - 2007
Oxford Health Plans 1994 - 1998
Skills
Managed Care, Vendor Management, Leadership, Data Analysis, Training, Program Management, Medicine, Project Management, Cross-functional Team..., Hospitals, Budgets, Health Insurance, Clinical Research, Medicaid, Provider Relations, Strategic Planning, Healthcare, Management, Behavioral Health, Process Improvement, HIPAA, Recruiting, Medicare, Business Analysis, Healthcare Information..., Employee Benefits, Customer Service, Contract Management, Teamwork, Visio, Software Documentation, Team Building, Policy
Education
University of Massachusetts, Amherst 1989 — 1994
BA, Political Science
American School Foundation, Mexico City 1988 — 1989
Cushing Academy 1986 — 1987
Fay School 1982 — 1986
Licciardello Financial Services November 2005 - Present
Tufts Health Plan July 2000 - August 2005
Education
University of Massachusetts, Amherst 1995 — 1999
BS, Psychology
Tufts Health Plan September 2015 - Present
Tufts Health Plan June 2014 - Present
Tufts Health Plan January 2013 - June 2014
The Fireplace Restaurant January 2012 - October 2012
Connors Writing Center January 2010 - December 2011
Alta Strada May 2011 - August 2011
UNH Survey Center September 2010 - December 2010
American Girl May 2010 - September 2010
Skills
Office Management, Filing, Theatre, Event Planning, Acting, Microsoft Office, Social Media, Microsoft Word, Customer Service, Microsoft Excel, Public Speaking, Facebook
Education
University of New Hampshire 2008 — 2012
Bachelor of Arts (B.A.), Theater
HouseWorks January 2014 - Present
Arkle Consulting Group January 2008 - Present
Marino Center for Integrative Health March 2011 - August 2013
HouseWorks February 2011 - April 2011
BMCHP June 2010 - April 2011
Commonwealth Health Insurance Connector Authority January 2008 - July 2010
Network Health August 2009 - January 2010
Tufts Health Plan 1988 - 2007
Skills
Program Development, Nonprofits, Healthcare, Operations Management, Managed Care, Management Consulting, Healthcare Consulting, Strategy, Business Development, Cross-functional Team..., Business Process..., Leadership, Health Policy, Healthcare Information..., Governance, Medicaid, Strategic Planning, Healthcare Industry, Health Insurance, Medicare, EMR, Hospitals
Education
University of Massachusetts, Amherst 1986 — 1987
MPH, Masters in Health Policy and Management
University of Massachusetts, Amherst 1984 — 1986
BS, Public Health
Optum Technology July 2013 - Present
UnitedHealth Group January 2010 - July 2013
CIBER January 2010 - April 2012
AIMCO October 2009 - January 2010
Follett Software January 2008 - August 2009
UnitedHealth Group June 2005 - January 2008
Fidelity Investments March 2002 - June 2005
Tufts Health Plan May 2001 - February 2002
PC Connection September 2000 - April 2001
Oxford Health Plans March 1995 - September 2000
Skills
PMP, Project Management, SDLC, Program Management, Change Management, CRM, Project Planning, Six Sigma, Consulting, Data Warehousing, IT Management, Negotiation, Integration, Quality Control, Microsoft Office, Business Intelligence, Management, Business Process..., Proposal Writing, Process Engineering, Statistics, Agile Methodologies, Agile Project Management, Scrum
Education
University of Massachusetts Lowell
Bachelor of Science, Information Technology
University of Massachusetts Lowell
Bachelor of Science (B.S.), Information Technology
Beth Israel Deaconess Hospital-Needham 2013 - Present
Tufts Health Plan 2009 - 2013
Tufts Health Plan 2005 - 2008
Tufts Health Plan 2004 - 2005
Becker College 2004 - 2005
Fallon Community Health Plan 2002 - 2004
Providence House of Millbury Nursing Home 1998 - 2002
University Commons Nursing Care Center 1994 - 1998
UMass Memorial Medical Center 1989 - 1994
Skills
Medicare, Healthcare, Nursing, Case Managment, Healthcare Management, Process Improvement, Health Care Regulations, Leadership, Training, Utilization Review, Managed Care, Health Insurance, Healthcare Industry, Project Management, Patient Advocacy, Physicians, Utilization Management, Elder Care, Health Care Systems, JCAHO, Long-term Care, NCQA, Quality Improvement, Acute Care, Physician Relations, EMR, Case Management
Education
University of Massachusetts Medical School
MS, Nursing Administration
Worcester State College
BSN, Nursing
CDPHP May 2014 - Present
State Street October 2013 - March 2014
Carrier Corporation February 2011 - October 2013
PAREXEL August 2009 - November 2010
Tufts Health Plan June 2008 - August 2009
Boston College 2007 - 2008
ACI Worldwide 2005 - 2007
PFPC 2000 - 2005
Oracle 1998 - 2000
CPS Direct, Inc. 1996 - 1998
Skills
Data Warehouse..., Business Intelligence, Master Data Management, ETL Architecture, Enterprise Data..., Business Objects, Data Integration, Data Modeling, Data Quality, Data Warehousing, Databases, Dimensional Modeling, ETL, Enterprise Data, Oracle, Software Development
Education
UMass Lowell
Bachelor of Science (BS), Information Systems
Tufts Health Plan September 2015 - Present
Fresenius Medical Care October 2014 - September 2015
Fresenius Medical Care October 2013 - October 2014
Liberty Mutual Insurance October 2012 - October 2013
Liberty Mutual Insurance August 2011 - October 2012
Randstad USA December 2006 - August 2011
Parker Chomerics January 2006 - December 2006
Skills
Talent Acquisition, Applicant Tracking..., Recruiting, Human Resources, Taleo, Temporary Placement, Employee Benefits, Sourcing, Building Relationships, Business Relationship..., Temporary Staffing, Onboarding, Interviews, New Business Development, College Recruiting, Staffing Industry, Workforce Development, Commercial Lines, Call Centers, Industrial Sector, Nephrology, Managed Care, Market Intelligence, Medical Social Work, Clinical Operations, Accounting, Boolean Searching, CRM
Education
University of Massachusetts, Amherst 2001 — 2005
B.A, Communication
MassMutual Financial Group 2003 - Present
Tufts Health Plan 1998 - 2003
Skills
Financial Services, Fixed Annuities, Insurance, Banking, Training, Call Centers, Visio, Business Analysis, Instructional Design
Education
University of Massachusetts, Amherst 1993 — 1997
Bachelor of Arts (B.A.), Mass Communication/Media Studies
Truven Health Analytics February 2014 - Present
Truven Health Analytics June 2012 - January 2014
Thomson Reuters October 2008 - June 2012
Thomson Reuters May 2007 - October 2008
Tufts Health Plan 2002 - 2007
Skills
Data Analysis, Medicare, Health Insurance, Project Management, Healthcare, Informatics, Data Mining, Healthcare Management, Pharmaceutical Industry, Insurance, Managed Care, Analysis, Analytics, Healthcare Consulting, Healthcare Industry
Education
University of New Haven 1992 — 1996
M.B.A., Healthcare Management
University of New Hampshire 1984 — 1988
Bachelor of Arts (B.A.), Communication, General
Tufts Health Plan December 2012 - Present
Tufts Health Plan September 2011 - December 2012
Southern NH Medical Center November 2010 - September 2011
Lowell General Hospital May 2009 - August 2009
Skills
Clinical Research, Customer Service, Data Analysis, Medicare, Microsoft Excel, Healthcare Information..., Hospitals, Microsoft Office, Access, Outlook, Healthcare Management, Health Insurance, Databases, Analysis, EMR
Education
University of New Hampshire 2006 — 2010
BS, Health Management & Policy
Tufts Health Plan November 2014 - Present
Tufts Health Plan October 2011 - November 2014
PSG Global Solutions April 2011 - January 2012
Walgreens May 2008 - September 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Outlook, Teaching, HIPAA
Education
University of Massachusetts Dartmouth 2005 — 2009
Bachelor's degree, Marketing
Cardinal Spellman High School 2001 — 2005
EBS Capstone May 2010 - Present
YWCA of Boston March 2010 - Present
Tufts Health Plan October 2005 - April 2010
Tufts Health Plan 2002 - 2005
Tufts Health Plan 1999 - 2001
Private Healthcare Systems 1996 - 1999
Skills
Leadership, Strategy, Organizational..., Business Transformation, Strategic Planning, Employee Benefits, Health Insurance, Insurance, Budgets, Management, Healthcare, Non-profit Boards, Healthcare Consulting, Business Development, Managed Care, Disability Insurance, Healthcare Information..., Medicaid, Business Strategy, Strategic Partnerships, Fundraising, New Business Development, Underwriting
Education
Radcliffe 1990 — 1996
University of New Hampshire
BS, Physical Therapy
Mercer August 2014 - February 2015
Tufts Health Plan July 2012 - August 2014
The Groves in Lincoln November 2010 - September 2011
Skills
Economics, Health Insurance, International Economics, Employee Benefits, Insurance, Microsoft Office, Customer Service, International Finance, Data Entry, Financial Economics, Underwriting, Claim, Call Centers, Medicaid, Managed Care, HIPAA, Provider Relations, Healthcare, Account Management, Outlook, Sales, Microsoft Excel, Access, healthcare reform, Health Economics, Economic Development, Economic Policy, Labor Market, Stata, Econometrics, Management, Leadership, Analysis, Social Media
Education
University of Massachusetts Boston 2012 — 2016
Bachelor of Arts (B.A.), Economics, 3.41
FIBA Technologies, Inc. August 2012 - July 2015
Blue Cross Blue Shield of Massachusetts March 2006 - August 2012
Tufts Health Plan 1999 - July 2005
Tufts Health Plan April 1996 - 1999
Investors Bank & Trust 1994 - 1995
Skills
Listening to customers, Oil & Gas Industry, Natural Gas, Containment, Solution Selling, Best Practices, Design Research, Product Development, Project Management, Manufacturing, Inventory Management, Market Research, Data Mining, Forecasting, Spreadsheets, Budgets, Team Building, Continuous Improvement, Strategy, Management, Finance, Sales, Process Improvement, Leadership, Insurance, Employee Benefits, Strategic Planning, Training, Microsoft Excel, Customer Service
Education
University of Massachusetts at Lowell
Bachelor of Science in Business Administration, Accounting
Tewksbury High School
MFA - Moody, Famiglietti & Andronico March 2015 - Present
WOMEN Unlimited, Inc., A National Leadership Development Program for Women March 2009 - Present
Competence Systems March 1998 - Present
Seniorlink October 2014 - January 2015
Zipcar June 2012 - September 2013
Tufts Health Plan July 2007 - June 2012
Product Knowledge Systems April 1996 - February 1998
Continuous Learning Group September 1995 - March 1996
Skills
High Potential..., Succession Planning, Performance Analysis, Performance Optimization, Talent Management, Business Impact..., Systems Thinking, Development Planning..., Program Management, Talent Management..., Data-Based Decision..., Strategic Planning, Accomplishment-Based..., Organizational..., Process Development and..., Program Design, Building Strategic..., Teamwork and..., Working with all levels..., Mentoring, Leadership Development, Performance Management, Performance Improvement, Metrics, Analysis, Organizational Change, Organizational..., Human Capital Management, Organizational Design, Career Development, Talent Development, Coaching, Instructional Design, Process Improvement, Management Consulting, Workforce Planning, 360 Feedback, Needs Analysis, Performance Consulting, Change Management, Performance Tuning, Personnel Management, Leadership, Talent Acquisition, Workshop Facilitation, Training, Strategic Partnerships, Employee Engagement
Education
University of Nevada-Reno 1993 — 1996
Master's Degree, Organizational Behavior Management
University of Nevada-Reno 1988 — 1992
Bachelor's Degree, Major: Psychology; Minor: Sociology
Mezzo-soprano January 1998 - Present
Town of Burlington January 2015 - Present
Tufts Health Plan June 2004 - 2015
Skills
Health Insurance, Customer Service, Medicare, Music, Managed Care, Insurance, Underwriting, Microsoft Excel, Healthcare, Employee Benefits, Account Management, Process Improvement, Sales, Disability Insurance, Data Analysis, Claim
Education
University of Michigan 1999 — 2001
Master of Music, Voice and Opera
University of New Hampshire 1998 — 1999
Master of Arts (M.A.), Music Teacher Education
University of New Hampshire 1994 — 1998
Bachelor of Arts (BA), Music Teacher Education
Tufts Health Plan September 2007 - Present
Liberty Mutual Insurance July 2003 - September 2007
Skills
Financial Analysis, Financial Accounting, Microsoft Office, Financial Reporting, Microsoft Excel, Accounting, Auditing, General Ledger, Tax
Education
UMass Boston 2003 — 2007
Master of Science (M.S.), Accounting, 3.89
UMass Boston 1999 — 2003
BS, Accounting & Finance, 3.8
Blue Cross Blue Shield of Massachusetts March 2012 - Present
Borislow Insurance August 2010 - August 2011
Gallagher Benefit Services, a division of Arthur J. Gallagher & Company October 2008 - August 2010
Open Solutions, Inc. April 2007 - September 2008
Tufts Health Plan July 1996 - April 2007
Panasonic April 1988 - April 1995
Skills
SME CDHP, Social Media Outreach, Client Relationship..., Employee Benefits, Insurance, Health Insurance, National Healthcare..., Leadership, Management, CRM, Sales, Program Management, Health Savings Accounts, Team Building, Health Policy, Health Care Reform, New Business Development, Life Insurance, Customer Service, Medicare, Sales Management, Workers Compensation, Vendor Management, Account Management, Managed Care, Disability Insurance, Strategic Planning, Process Improvement, Sales Operations, Claim, Human Resources, Underwriting, Employee Engagement, Self-funded, Sales Process, Consumer Healthcare, HIPAA, Risk Management, Consulting, Customer Retention, Executive Management, Brokers, Employee Wellness, Long-term Care, Training, Medicaid, Benefits Administration, COBRA
Education
University of New Hampshire 1977 — 1981
BA
Cardinal Spellman High School 1973 — 1977
honors
Tufts Health Plan April 2014 - Present
Tufts Health Plan April 2008 - April 2014
Childrens Hospital Boston October 2004 - April 2008
Skills
Health Insurance, Access, Excel, SAS, Microsoft SQL Server
Education
University of Massachusetts Boston 2013 — 2016
Studying for Master of Business Administration (MBA), Business Administration and Management
UMass Dartmouth 2001 — 2004
BA, Communications
OneAmerica February 2015 - Present
Microsoft September 2014 - February 2015
Tufts Health Plan November 2010 - November 2013
Poweri Technologies Inc. November 2009 - August 2010
Bancolombia Miami Agency October 2008 - April 2009
Skills
PowerPoint, Microsoft Office, Customer Service, Microsoft Word, Microsoft Excel, Windows, English, Research, Data Entry, Access, Budgets, Spanish, Teamwork, Marketing Strategy, Software Documentation, Analysis, Outlook, Sales, Management
Education
University of Massachusetts Boston 2012 — 2014
Bachelor’s Degree, Political Science and minor in International Relations
TEKsystems January 2015 - Present
Tufts Health Plan August 2013 - January 2015
Brigham and Women's Faulkner Hospital July 2013 - October 2014
La Fortuna Restaurant July 2012 - July 2013
Chartwells School Dining Services March 2013 - June 2013
Concord Hospital September 2011 - December 2011
University of New Hampshire January 2010 - May 2010
Skills
Communication, Oral & Written..., People Skills, Customer Satisfaction, Customer Service, Food Science, Communication Skills..., Motivational Speaking, Writing, Critical Thinking, Organization, Coordination, Coordinating Activities, Coordinating Events, Reading Comprehension, Social Perceptiveness, Problem Solving, Ethical Decision Making, Detailed Organization, Attentiveness to Detail, Management, Train Staff, Train Others, Supervising, Volunteering, Food Service, Food Service Operations, Food Service Sanitation, Recruiting, Sales, Leadership, Teamwork, Group Work, Computers, Microsoft Office, Medical Records, Medical Devices, Dependable Team Player, Integrity, Flexibility, Highly Reliable, Social Networking, Pediatrics, Training
Education
University of New Hampshire 2008 — 2013
Bachelor of Science (BS), Nutrition Sciences, Senior
Tufts Health Plan October 2013 - May 2014
Consumers United September 2012 - September 2013
Monster September 2008 - January 2012
Monster January 2008 - September 2008
Party Cat Publications February 2003 - September 2008
Skills
Sales Process, Account Management, Selling Skills, Sales, Solution Selling, Sales Presentations, B2B, Qualifying Prospects, Customer Retention, Workshop Facilitation, Training Facilitation, Instructional Design, Management, Marketing
Education
University of Massachusetts, Amherst
PGP Development March 2015 - Present
Next Step Living May 2013 - November 2014
Next Step Living, Inc October 2012 - April 2013
City of Boston Veterans Services August 2012 - September 2012
Tufts Health Plan June 2012 - August 2012
University of Massachusetts Dartmouth January 2011 - May 2012
UMass Dartmouth January 2009 - May 2012
Southeastern Environmental Education Alliance January 2012 - April 2012
Skills
Salesforce.com, SPSS, Marketing Research, Research, PowerPoint, Time Management, Microsoft Office, Microsoft Word, Microsoft Excel, Social Media, Social Media Marketing, Teamwork, Social Networking, Facebook, Access, Event Planning, French, Marketing Communications, Marketing, Leadership, Market Research, Customer Service, Qualitative Research, Account Management, Tutoring, Team Mentoring, Team Motivation
Education
University of Massachusetts Dartmouth 2008 — 2012
Bachelor of Science, Marketing
Everett High School 2007 — 2008
College Marie Anne 1996 — 2006
The Davis Companies September 2014 - Present
Great North Property Management March 2013 - September 2014
KeyPoint Partners, LLC May 2001 - April 2011
Cambridge Chamber of Commerce July 1998 - May 2001
Cambridge Health Alliance October 1997 - July 1998
Massachusetts House of Representatives February 1993 - June 1997
Tufts Health Plan 1991 - 1993
Skills
Property Management, Tenant, Leases, Real Estate, Contract Negotiation, Real Estate Development, Construction, Lease Administration, Commercial Real Estate, Corporate Real Estate, Real Estate Transactions, Landlords, Real Estate Economics, Disposition, Lease Negotiations, Investment Properties, Dispositions
Education
University of Massachusetts, Amherst 1986 — 1991
Bachelor of Arts (B.A.), Legal Studies
Matignon High School 1982 — 1986
H.S. Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
Hingham Institution for Savings December 2010 - October 2013
Complete Staffing Solutions 2013 - 2013
FIS June 2009 - November 2010
Fidelity National Information Services June 2009 - November 2010
Cambridge Trust Company October 2004 - May 2009
Cambridge Trust Company October 2004 - May 2009
EasCorp Federal Credit Union September 2003 - October 2004
EasCorp Federal Credit Union September 2003 - October 2004
Tufts Associated Health Plan January 2001 - January 2004
Tufts Health Plan 2001 - 2004
Skills
Banking, Account Reconciliation, Invoicing, Data Entry, Payments, Loans, Financial Services
Education
University of Massachusetts Boston 1986 — 1988
Economics, Accounting, Music
Hosmer School
New England Banking Institute
Sinnot School
University of Massachusetts
Bachelor of Science and Arts
Tufts Health Plan May 2011 - Present
Tufts Health Plan June 2006 - May 2011
Tufts Health Plan April 2005 - June 2006
Skills
Insurance, Health Insurance, Managed Care, Employee Benefits, Customer Service, Strategic Planning, Health Savings Accounts, Brokers, Medicare, Account Management, Disability Insurance, HMO, Underwriting, Health Care Reform
Education
University of Massachusetts Lowell 2000 — 2004
BS, Management/Marketing
Hillsboro High School 1996 — 2000
High School
Genzyme January 2014 - Present
Tufts Health Plan 2007 - 2013
Boston Children's Hospital 2005 - 2007
Brigham and Women's Hospital/Partners Healthcare Systems Inc. 1996 - 2005
Skills
Employee Relations, Talent Management, Performance Management, Employee Engagement, Leadership Development, Succession Planning, Personnel Management, Onboarding, Deferred Compensation, Human Resources, HRIS, Employee Benefits, Leadership, Applicant Tracking...
Education
University of Massachusetts, Amherst 1985 — 1988
B.A., Communications
Vintage Maine Kitchen September 2015 - Present
L.L.Bean October 2007 - September 2015
A4 Health Systems March 2005 - November 2005
Tufts Health Plan January 1997 - June 2005
Skills
Bicycle Repair, Music Production, Skilled Labor, Mac, Photo Shoots, Computer Repair, Creative Direction, Catalogs, Graphic Design, OS X, Digital Photography, Photography, Outdoor Recreation, Tech Packs
Education
University of Massachusetts at Lowell 1995 — 1997
Bachelor of Arts (BA), Graphic Design
Dracut High School 1987 — 1989
Commonwealth Care Alliance February 2008 - Present
The Chickering Group 2004 - 2008
Tufts Health Plan 1999 - 2003
Education
University of Massachusetts Lowell 1984 — 1989
Tufts Health Plan
Skills
Healthcare Information...
Education
University of Massachusetts, Amherst 1989 — 1993
Wilmington High School 1985 — 1989
Northeastern University June 2013 - Present
WB Mason January 2012 - June 2013
Connolly Healthcare March 2011 - January 2012
NaviNet September 2001 - March 2011
AMR Research 2004 - 2006
Shaw's Supermarkets 1995 - 1996
Tufts Health Plan 1992 - 1994
Skills
Microsoft SQL Server, Logic Programming, SSIS, Database Design, T-SQL, Integration, Business Intelligence, SQL, Data Architecture, Business Analysis, Requirements Analysis, SDLC, Data Warehousing, Data Management, Databases, OLAP, Data Analysis, ETL, SSRS, Project Management, Data Modeling, Scrum, Software Project..., Healthcare Information..., Analytics, Visio, Data Integration, Access, Data Mining, Software Development, Microsoft Certified..., VBA, VBScript, Master Data Management
Education
University of Massachusetts at Lowell 1983 — 1988
Bachelor of Science, Electrical Engineering
MeteorComm May 2015 - Present
T-Mobile October 2014 - May 2015
SeaChange International April 2014 - October 2014
Microsoft August 2013 - March 2014
SeaChange International March 2008 - June 2013
Tufts Health Plan August 2007 - December 2007
Veracode April 2007 - July 2007
InfoPros February 2007 - March 2007
Intel January 2006 - January 2007
Skills
Software Documentation, Captivate, Online Help, Multimedia, User Guide Creation, Technical Documentation, Digital Video, Technical Writing, Manuals, RoboHelp, CMS, HTML, Instructional Design, E-Learning, Technical Communication, Technical Support, Content Management, SnagIt, Streaming Media, Information Architecture, Usability, MPEG2, User Experience, Information Mapping, Usability Testing, Technical Training, Web Design, Visio, DITA, Dreamweaver, Training, Blended Learning, User Interface Design, Information Design, User Interface, Adobe Acrobat, ADDIE, Learning Management..., Technical Editing, Storyboarding, XML, User Software Training, E-learning Development, Articulate Storyline..., SCORM, Instructor-led Training, Storyline Software
Education
University of Massachusetts at Lowell 2007 — 2007
Certificate, Technical Writing
Bellevue College 1997 — 2000
Associate's Degree, Digital Communication and Media/Multimedia
Tufts Health Plan November 2007 - Present
Tufts Health Plan March 2001 - November 2007
wellness connection 1988 - 2001
Education
University of Massachusetts, Amherst 1979 — 1983
Waters February 2013 - Present
Waters June 2012 - January 2013
Sun Life Financial July 2006 - March 2012
Boston College 2005 - 2006
Whitehead Institute 2000 - 2005
Tufts Health Plan 1996 - 1999
Skills
Compensation, Job Evaluation, Incentive Programs, Workday Implementation
Education
University of Massachusetts, Amherst 1988 — 1992
Bachelor of Art
Partners Community Healthcare, Inc 2007 - Present
Tufts Health Plan May 2001 - April 2007
Skills
Healthcare Information..., SDLC, Process Improvement
Education
University of New Hampshire 1993 — 1997
The TriZetto Group December 2007 - Present
UnitedHealthcare November 2005 - December 2007
UnitedHealthcare November 2005 - December 2007
Tufts Health Plan 2000 - 2005
Blue Cross Blue Shield 1992 - 1999
Education
University of Massachusetts, Amherst 1986 — 1990
Neighborhood Health Plan Account ExecutiveForrester Research2004 - 2005
Tufts Health Plan 1993 - 2005
Skills
Medicare, Disability Insurance, HMO, Employee Benefits, PPO, Managed Care, Health Care Reform, Health Insurance, Healthcare Industry, Claim, HIPAA, Healthcare, Account Management, Insurance, Sales, Marketing Strategy, Benefits Administration, Medicaid, Negotiation, Data Analysis, Marketing Communications, Healthcare Management, Health Policy, Public Speaking, Process Improvement, Management, Vendor Management, Hospitals, Customer Service, Strategic Planning, Healthcare Information..., Contract Negotiation
Education
University of Massachusetts, Amherst 1989 — 1993
CVS/Caremark April 2015 - Present
Tufts Health Plan November 2014 - Present
Independent Contractor - Writer and Editor 2007 - Present
Houghton Mifflin Harcourt. May 2014 - November 2014
Blue Cross Blue Shield of Massachusetts 2011 - July 2013
UpToDate 2005 - 2007
Gentlepeople 2002 - 2005
Trinity Communications 1999 - 2001
Skills
Advertising, New Media, Marketing Strategy, Marketing Communications, Direct Marketing, Social Media Marketing, Online Marketing, Promotions, Brand Development, Blogging, Newsletters, SEO, Copywriting, Copy Editing, Business Networking, Networking, Social Networking, Direct Mail, Email Marketing, Creative Direction, Editing, Strategy, Web Content, Content Development, Press Releases, Brochures, Content Strategy, Content Management, Publishing, Creative Writing, Integrated Marketing, Magazines, Media Relations, Editorial, Nonprofits, Proofreading, Social Media, Publications, Web Content Management, Marketing
Education
University of Michigan - Stephen M. Ross School of Business
Bachelor of Business Administration (B.B.A.), Marketing
Agilent Technologies July 2007 - Present
Tufts Health Plan November 2003 - December 2006
Skills
Marketing Communications, Training, Product Marketing, Marketing, Market Research, Marketing Strategy
Education
University of Massachusetts, Amherst 1979 — 1983
American Tower February 2011 - Present
American Tower October 2010 - March 2011
American Tower October 2008 - September 2010
Cross Country Automotive Services March 2007 - October 2008
Blue Cross Blue Shield July 2007 - March 2008
Tufts Health Plan April 2006 - July 2006
WGBH Educational Foundation 2004 - 2006
Skills
Business Intelligence, Vendor Management, Project Management, Program Management, Process Improvement, SDLC, Business Analysis
Education
University of Massachusetts, Amherst 1990 — 1994
Tufts Health Plan 1997 - Present
Cogentric 1999 - 2000
Liberty Mutual 1995 - 1997
EDS 1990 - 1995
Education
University of Massachusetts, Amherst 1986 — 1990
BS, Applied Mathematics
Tufts Health Plan October 2012 - Present
Tufts Health Plan April 2002 - October 2012
Tufts Health Plan April 2001 - March 2002
Skills
Health Insurance, Medicare, Managed Care, Insurance, HIPAA, Healthcare, Medicaid, Process Improvement, Provider Relations, Business Analysis, Data Analysis, Vendor Management, Health Policy
Education
University of Massachusetts Boston 1978 — 1981
CBA Blue April 2015 - Present
MVP Health Care 2007 - 2015
Tufts Health Plan January 2006 - September 2007
Elmira Business Institute 2005 - 2006
United Health Services 2002 - 2004
Tufts Health Plan 2000 - 2002
Tufts Health Plan 1997 - 2000
Public Consulting Group 1996 - 1997
Alice Peck Day Health Systems, Corp. 1995 - 1997
Skills
Health Insurance, Healthcare, Analysis, Employee Benefits, Project Management, Market Research, Account Management, Healthcare Industry, Health Policy, Medicare, Managed Care, Workers Compensation, Sales, Benefits Administration, Health Savings Accounts, Life Insurance, Employee Relations, Underwriting, Human Resources, Insurance, Brokers, COBRA, Strategy, Training, Strategic Planning, Business Planning, Group Medical, Sales Presentations, Databases, General Insurance, Business Analysis, Reinsurance, Healthcare Information..., Self-funded, Employee Wellness..., Open Enrollment, Hospitals, HMO, PPO, Health Care Reform, Group Insurance, HRA, Healthcare Management, Analytics, Visio, Claims Resolution, Health Promotion, Organizational..., Business Process..., Business Objects
Education
Northeastern University - Graduate School of Business Administration 1997 — 2001
MBA
University of New Hampshire 1991 — 1995
BS, Health Management and Policy
Borislow Insurance January 2014 - Present
The Guardian Life Insurance Company of America September 2011 - Present
Aetna June 2007 - November 2009
Tufts Health Plan December 2001 - April 2007
Bank of Boston 1991 - 1996
Skills
Health Insurance, Training, CRM, Marketing, Employee Benefits, Leadership, Managed Care, HIPAA, Team Building, Coaching, Claim, New Business Development, Healthcare Management, Sales Operations, Customer Retention, Sales, Strategic Planning, Health Policy, Account Management, Health Care Reform, Medicare, Sales Management, Customer Service, Insurance, Group Insurance, Healthcare, Vendor Management, Negotiation, Underwriting, Disability Insurance, Brokers, Health Savings Accounts, Selling, Salesforce.com
Education
University of Massachusetts, Amherst 1985 — 1988
business
Steward Health Care Network January 2011 - Present
Provider Service Network (Division of Beth Israel Deaconess) November 2005 - April 2007
Provider Service Network (Division of Beth Israel Deaconess) August 2003 - November 2005
Provider Service Network (Division of Beth Israel Deaconess) January 1999 - August 2003
Provider Service Network (Division of Beth Israel Deaconess) November 1997 - January 1999
Tufts Health Plan 1995 - 1997
Skills
Managed Care, Healthcare Information..., Healthcare Consulting, Medicare, HIPAA, Healthcare Data Analysis, Accountable Care..., Physicians, Hospitals, Healthcare Insurance, Pioneer ACOs, Contract Negotiation, Provider Relations, Healthcare Contracts, Financial Modeling, Project Management, Data Analysis, Healthcare Industry, Revenue Cycle, Medicaid, EHR, Quality Improvement, Healthcare Management, Healthcare, EMR, Informatics, Health Policy, Performance Improvement, Performance Management
Education
University of Massachusetts, Amherst
Master of Public Health (MPH), Health/Health Care Administration/Management
University of Rochester
Bachelor of Science (BS), Engineering
Tufts Health Plan March 2008 - Present
John A. Volpe National Transportation Systems Center 2000 - February 2008
SRC Corp. Titan 1998 - 2000
Reliable Security 1993 - 1998
Skills
Security, Windows Server, Linux, RHEL, Requirements Analysis, Suse, Business Analysis, Security Audits, Project Management, Program Management, Change Management, Account Management, Performance Management, Human Resources, Recruiting, Talent Acquisition, Organizational..., Employee Relations, TIBCO, SDLC
Education
University of Massachusetts Lowell 2003 — 2009
BS, Information Technology
Tufts Health Plan March 2015 - Present
Tufts Health Plan November 2007 - March 2015
UnitedHealthcare October 2006 - November 2007
Tufts Health Plan 1998 - 2006
Skills
Medicare, Health Insurance, Provider Relations, Managed Care, Healthcare Management, PPO, Network Development, Medicaid, Healthcare Industry, Data Analysis, Contract Negotiation, Contract Management, Hospitals, Pharmacy Consulting
Education
University of Massachusetts Boston 1997 — 1999
BA
Pulse8 January 2015 - Present
Health Data Decisions January 2014 - December 2014
Independent Contractor December 2012 - December 2013
Matrix Medical Network February 2011 - December 2012
Medicare Advantage Review Associates January 2009 - January 2011
Medicare Advantage Review Associates October 2006 - December 2008
IHCIS October 2005 - October 2006
D2Hawkeye June 2004 - September 2005
Verispan May 2000 - May 2004
Tufts Health Plan September 1998 - April 2000
Skills
Healthcare IT, Data Analysis, Analytics, Clinical Data Management, Algorithms, Databases, Data Mining, Database Design, Entrepreneur, Start-ups, Data Quality, Workflow Design, Quality Measures, Risk Adjustment, Healthcare Information..., Entrepreneurship, Data Warehousing, Medicare, Informatics, Business Process..., Healthcare, Business Analysis
Education
University of Massachusetts, Amherst 1989 — 1993
Bachelor of Arts, Communication
Tufts Health Plan March 2002 - Present
Mercer 2000 - 2001
Health Net 1998 - 2000
Physicians Health Services 1998 - 2000
Blue Cross Blue Shield of Rhode Island 1995 - 1998
Skills
Health Insurance, Managed Care, Medicare, Insurance, Healthcare, Healthcare Management, Claim, Employee Benefits, Process Improvement, Project Management, Program Management, Data Analysis, Analysis, Actuarial Science
Education
Worcester Polytechnic Institute 1991 — 1995
BS, Actuarial Science
University of Massachusetts Boston
Tufts Health Plan June 1993 - Present
Boston University Medical Center, Boston MA 1991 - 1993
Skills
Provider Relations, Health Insurance, Medicare, Managed Care, Leadership, Medicaid, Hospitals, Healthcare Consulting, Vendor Management, Healthcare, Management, Change Management, Contract Management, HIPAA, Health Policy, Healthcare Management, Insurance, Healthcare Industry
Education
University of Massachusetts Lowell 1971 — 1976
Insulet Corporation January 2015 - Present
Tufts Health Plan February 2008 - Present
Hologic July 2002 - January 2008
Avid Technology, Inc. 1999 - 2000
Scudder Investments 1998 - 1999
First Data Investor Services Group 1992 - 1998
Skills
HRIS, Management, Compensation, Employee Benefits, Process Improvement, Onboarding, Performance Management, Employee Relations, Deferred Compensation, Talent Acquisition
Education
University of Massachusetts, Amherst 1986 — 1988
Tufts Health Plan June 1999 - Present
tufts health plan 1999 - 2008
lemberg children's center brandeis university 2002 - 2005
university of medicine and dentistry of new jersey 1979 - 1984
university of medicine and dentistry of new jersey 1979 - 1984
simmons college 1974 - 1978
Education
University of Medicine and Dentistry of New Jersey -New Jersey Medical School 1980 — 1984
Fallon Health September 2014 - Present
Fallon Health March 2012 - September 2014
Fallon Community Health Plan April 2011 - March 2012
Fallon Community Health Plan October 2008 - April 2011
Tufts Health Plan June 2006 - October 2008
Tufts Health Plan October 1989 - October 2008
Human Resource Institute 1987 - 1989
Skills
Leadership, Healthcare, Change Management, Team Building, Management, Managed Care, Risk Management, Policy, Operational Efficiency
Education
University of Massachusetts, Amherst 1983 — 1987
Boston Medical Center Health Plan, Inc. September 2008 - Present
Tufts Health Plan December 1988 - February 2005
Skills
Medicaid, HIPAA, Health Insurance, Medicare, Managed Care, Health Policy, Healthcare Consulting, Healthcare Management, Healthcare Industry, Health Law, Health Care Reform, Healthcare Information..., Medicaid Managed Care, Healthcare, Physicians, Hospitals, Insurance
Education
University of Michigan Law School 1982 — 1985
J.D., Law
University of Michigan 1976 — 1978
M.S.W,
Lynn Public Schools September 2012 - Present
Lynn Public Schools 2012 - 2015
Lynn Public Schools 2012 - 2015
Lynn Public Schools 2012 - 2015
Lynn Public Schools 2012 - 2015
Boston Public Schools October 2010 - June 2012
Tufts Health Plan 2008 - 2010
Skills
Editing, Grant Writing, Teaching, Customer Service, Public Speaking, Microsoft Excel
Education
University of Massachusetts Boston 2008 — 2010
M.A., Applied Linguistics
Wheaton College (MA)
ProHealth Physicians March 2010 - Present
Beacon Hospice February 2009 - September 2009
Innovex November 2006 - May 2007
Tufts Health Plan May 1996 - July 1998
ConnectiCare February 1993 - May 1996
Skills
Pharmaceutical Industry, Microsoft Office, Strategic Planning, Project Management, Pharmaceutical Sales, GMP, Biotechnology, Customer Service, Microsoft Excel, Clinical Trials, Clinical Research, Healthcare, Medicare, Sales
Education
University of Massachusetts, Amherst 1982 — 1986
Bachelor of Science (B.S.), Public Health
University of Massachusetts, Amherst
Master of Business Administration (M.B.A.)
Dell Services @ Harvard Pilgrim Health care July 2012 - Present
Havard Pilgrim Health Care 2008 - July 2012
Tufts Health Plan July 2005 - November 2008
Perot Systems 1998 - 2005
HPS 1998 - 2005
IBM Global Services January 1997 - September 1998
Melstar March 1995 - December 1996
Skills
SDLC, Agile Methodologies, Architecture, Business Analysis, Business Intelligence, Data Modeling, Data Warehousing, ETL, Enterprise Architecture, SOA, Software Project..., Solution Architecture, Enterprise Software, Requirements Analysis, Integration, PMP, ITIL, Vendor Management, Oracle, IT Strategy, Process Improvement
Education
mysore university 1998 — 2005
Hebrew SeniorLife January 2015 - Present
Tufts Health Plan August 2014 - Present
Dana Farber Cancer Institute 2008 - 2013
Boston VA Healthcare System July 1997 - July 2009
Skills
Healthcare, Clinical Research, Health Education, Program Development, Healthcare Management, Public Speaking, Customer Service, Hospitals, Public Health, Nonprofits, Nursing, Patient Education, Nursing Education, Community Outreach, Internal Medicine
Education
University of Massachusetts Medical School 1994 — 1996
Master of Science (MS), Adult Nurse Practitioner
University of Massachusetts, Worcester 1994 — 1996
MSN, Advanced practice Adult NP
Lesley University 1984 — 1986
MS, Health Management
Ingenix, UnitedHealth Group January 2005 - Present
IHCIS 2003 - 2005
Tufts Health Plan 2000 - 2003
MA Division of Medical Assistance 1993 - 2000
DataCard/Datatrol 1989 - 1993
Education
University of Massachusetts Lowell 1983 — 1988
BS, Mathematics
Tewksbury High School 1980 — 1983
BMC Healthnet Plan March 2008 - Present
Tufts Health Plan November 2000 - February 2008
SMS Technology Lab June 2005 - November 2006
Skills
Training, Pharmacy Benefit..., Healthcare Information..., Pharmacy, Pharmacists, Quality Assurance, Analysis, Health Insurance, Project Management, Insurance, Customer Service, HIPAA, Medicaid, Managed Care, Healthcare, Employee Benefits
Education
University of Massachusetts Boston 2001 — 2005
BA, Management Information System
Tufts Health Plan June 2010 - Present
Dana-Farber Cancer Institute May 2009 - June 2010
Osprey Software & Systems December 2009 - April 2010
Fidelity Investments 2004 - 2009
Fidelity Investments 2002 - 2004
Fidelity Investments 1999 - 2002
Fidelity Investments 1996 - 1999
Fidelity Investments 1984 - 1996
Skills
SDLC, Business Analysis, Process Improvement, Vendor Management, Program Management, Project Management, Management, IT Strategy, Cross-functional Team..., Strategy
Education
University of Massachusetts, Amherst 1979 — 1982
BA, Mathematics and Business
M&B's Pet Supplies August 2012 - Present
Playful Pack Dog daycare July 2011 - Present
Romp and Roll Inc. 2004 - Present
HealthyPetNet 2007 - 2009
tufts health plan 1999 - 2002
Skills
Pets, Dogs, Dog Grooming, Customer Service, Social Media, Small Business, Strategic Planning, Public Speaking, Marketing, Coaching, Team Building, Marketing Strategy, Dog Training, Microsoft Office, Entrepreneurship, Social Media Marketing, Management
Education
University of New Hampshire 1979 — 1982
BS, Business Adminitration
Tufts Health Plan 2011 - Present
Aging Safely 2008 - 2013
KHA Consulting August 2008 - August 2011
Senior Whole Health February 2005 - August 2008
Genesis Health Care Corporation 2001 - 2005
Skills
Healthcare, Healthcare Consulting, Managed Care, Medicare, Medicaid, Healthcare Management, Health Insurance, Provider Relations, HIPAA, Healthcare Information..., Long-term Care, Strategic Planning, Network Development, Project Management, Management, Health Policy, Home Care, Process Improvement, New Business Development, Leadership Development, Community Outreach, Coaching, Hospitals, Healthcare Industry, Fundraising, Customer Service, Employee Benefits, Insurance, Contract Negotiation, Team Building, Public Speaking, PPO, Disease Management, Medicare Part D, Utilization Management
Education
University of Massachusetts, Amherst
Tufts Health Plan – Network Health August 2014 - Present
Tufts Health Plan January 2011 - March 2014
Northeast Rehabilitation Health Network October 2009 - 2012
Kindred Healthcare October 2007 - November 2009
HealthBridge Management 2004 - 2007
Skills
Home Care, Elder Care, Nursing, Medicare, Healthcare Management, Healthcare, Utilization Management, EHR, Hospitals, Managed Care, Acute Care, Medicaid, Case Management, Physician Relations, Long-term Care, Patient Advocacy, Healthcare Industry, EMR, HIPAA
Education
University of Massachusetts at Lowell 1993 — 1997
Bachelors, Nursing
Tufts Health Plan April 2014 - Present
Boston Children's Hospital at Waltham September 2012 - December 2013
Boston Children's Hospital at Waltham June 2011 - September 2012
Great Bay Pediatrics August 2010 - May 2011
Lahey Clinic June 2010 - August 2010
University of New Hampshire Human Resources September 2008 - May 2010
SuperCuts June 2008 - August 2009
Skills
Healthcare, Healthcare Management
Education
University of New Hampshire 2007 — 2011
Bs, Health Management and Policy
Partners HealthCare January 2013 - Present
Partners Community Healthcare, Inc. (PCHI) September 2004 - December 2012
PHCS June 2002 - August 2004
W3 Health Corporation June 2000 - May 2002
Winchester Hospital September 1998 - May 2000
Tufts Health Plan June 1996 - August 1998
Skills
Healthcare Information..., Data Warehousing, HIPAA, Healthcare, Data Analysis, Informatics, Healthcare Management, EHR, SQL, Managed Care, Business Intelligence, Access, Business Analysis, Medicare, Reporting & Analysis, SAS Programming, HEDIS, EMR
Education
University of New Hampshire 2002 — 2006
B.S., Health Management and Policy
Tufts Health Plan January 2001 - Present
Self Employed Musician 1982 - Present
Mercer Management Consulting 1998 - 1999
CDI 1995 - 1998
Skills
Dreamweaver, HTML, XML, SQL, Windows, Linux, ALUI, PHP, JQuery, Analytics, Unix Shell Scripting, Keyboard Programming, Music Theory, Rock & Roll, Funk, R&B, Music Performance, Studio Recording, jQuery, Databases, Visio, SDLC, Flash, Keyboards
Education
Harvard Extension School 1998 — 1998
Multimedia Design and Development
University of Massachusetts, Amherst 1982 — 1985
International Council for Nurses 2013 - Present
Regis College September 2008 - May 2015
Commonwealth of Massachusetts 2006 - September 2008
Tufts Health Plan 2004 - 2007
Skills
Research, Informatics, Teaching, Health, Mentoring, Healthcare, Organizational..., Healthcare IT, Management, Healthcare Information..., Program Management, Curriculum Development, Program Evaluation, Public Health, Nursing Education, Clinical Research, Public Speaking, Policy, Data Analysis, Health Policy, Team Building, Hospitals, Higher Education, Program Development
Education
University of Massachusetts Boston 1998 — 2004
Phd, Nursing health policy
University of New Hampshire 1993 — 1998
Master of Science (M.S.), MS
Regis College Performance Improvement Advisor School Health ProgramsMassachusetts Department of Public Health2007 - 2008
Tufts Health Plan 2005 - 2007
Education
University of Massachusetts Boston 1998 — 2004
PhD, Nursing Health Policy
Tufts Health Plan December 2007 - Present
Grand Circle LLC 1995 - 2000
Education
University of Massachusetts, Amherst 2011 — 2014
Bachelor of Arts (B.A.), Business, 3.7
Tufts Health Plan December 2014 - Present
John Hancock Financial Services March 2011 - December 2014
John Hancock Life Insurance Company (U.S.A.) July 2010 - March 2011
John Hancock Life Insurance Company (U.S.A.) July 2007 - July 2010
Education
University of Massachusetts Boston 2008 — 2011
Master of Accounting
Belarusian State University 1999 — 2002
Bachelor, Management
Tufts Health Plan January 2010 - Present
Skills
Health Insurance, Insurance, Claim, Medicare, Macess, PPO, Provider Relations, Managed Care, Network Development, HMO, Group Insurance, Employee Benefits, Workers Compensation, Medicare Part D
Education
University of Massachusetts Boston
Bachelor of Arts (BA), American/United States Studies/Civilization
Tufts Health Plan January 2011 - September 2013
Tufts Health Plan October 2000 - December 2010
Education
University of Massachusetts, Amherst 1981 — 1984
Master of Science, School of Public Health, Community Health Edcuation
Verisk Health April 2015 - Present
Tufts Health Plan June 2013 - April 2015
Tufts Health Plan September 2010 - June 2013
Tufts Health Plan March 2007 - September 2010
Tufts Health Plan September 2001 - March 2007
Skills
Health Insurance, Program Management, Medicare, Managed Care, Analysis, HIPAA, Provider Relations, Medicare Part D, Insurance, Healthcare, Health Policy, HMO, Healthcare Industry, Healthcare Consulting, Claim, Risk Adjustment
Education
UMass Lowell 1995 — 2000
Bachelor's degree, History
Tufts Health Plan October 2012 - Present
Tufts Health Plan 2006 - 2012
Tufts Health Plan 2001 - 2006
Massachusetts General Hospital 1999 - 2001
Harvard Vanguard Medical Associates 1994 - 1999
Skills
Managed Care, Health Policy, Data Analysis, Actuarial Science
Education
University of Massachusetts, Amherst
MPH, Health Policy & Management
Novartis September 2012 - Present
Novartis Pharmaceutical August 2010 - Present
Novartis Pharmaceutical September 2007 - August 2010
Novartis March 2001 - August 2007
Tufts Health Plan 1996 - 2000
Skills
Managed Care, Neuroscience, Pharmaceutical Sales
Education
University of New Hampshire 1987 — 1991
BS, Sociology
Tufts Health Plan May 2014 - Present
McGraw-Hill Construction August 2006 - May 2014
Clear Channel Outdoor May 2007 - October 2013
Clear Channel Outdoor May 2004 - August 2006
BTU Ventures November 2003 - April 2004
Amergent November 1998 - November 2003
F.W. Dodge/The McGraw-Hill Companies November 1992 - November 1998
The Elliott Company February 1997 - April 1998
Demoulas/Market Basket November 1982 - November 1992
Skills
Troubleshooting, Call Centers, Customer Service, Management, Networking, Program Management, Access, Business Analysis, Databases
Education
University of Massachusetts at Lowell 1986 — 1996
Bachelor of Arts, English
Health Plans, Inc. August 2012 - Present
Valescent Health November 2011 - August 2012
Tufts Health Plan March 2010 - November 2011
Tufts Health Plan May 2007 - March 2010
Tufts Health Plan January 2005 - April 2007
Skills
Insurance, Managed Care, Claim, Medicare, Medicaid, SDLC, Healthcare, HIPAA, Employee Benefits, Health Insurance, Training, Provider Relations
Education
University of Massachusetts, Amherst 1986 — 1990
Bachelor of Scince, Hotel, Restaurant & Travel Administration
BMC HealthNet Plan June 2008 - Present
Tufts Health Plan June 1996 - July 2008
Education
UMass Lowell 1992 — 1995
BA, History and English
Tufts Health Plan February 2000 - Present
Skills
Lotus Notes, Troubleshooting, Documentation, Windows, Mobile Device Management, Unified Messaging, Messaging Systems, Messaging, Software Documentation, Disaster Recovery, Active Directory, IT Management, Managed Care, Visio
Education
UMass Boston 1989 — 1995
Bachelor of Science (BS), Sociology
UMass Boston 1989 — 1994
Bachelor of Science (BS), Sociology
Tufts Health Plan October 2012 - Present
Meditech August 2011 - July 2012
Osco Drug May 2008 - October 2011
Skills
Healthcare, Customer Service, Microsoft Word, HIPAA, Data Entry, Managed Care, Time Management, Clinical Research, Hospitals, Microsoft Office, Patient Safety, Creative writing
Education
University of Massachusetts Lowell 2007 — 2010
Bachelors of Marketing, Marketing
UMass Memorial Health Care February 2013 - Present
UMass Memorial Health Care November 1999 - February 2013
Tufts Health Plan November 1995 - October 1999
The Ivey Companies November 1993 - November 1995
New Medico Healthcare Systems October 1990 - October 1993
Skills
Healthcare, Healthcare Industry, Hospitals, Healthcare Information..., Managed Care, Healthcare Management, Network Development, Revenue Cycle, Medicaid, Healthcare Consulting, Physician Relations, HIPAA, Physicians, EHR
Education
University of Massachusetts, Amherst 1985 — 1989
BA, Economics
Tufts Health Plan December 2013 - Present
Kindred Healthcare June 2003 - Present
Five Star Quality Care September 2011 - December 2013
Salter HealthCare September 2010 - August 2013
Skills
Physical Therapy, Orthopedic, Manual Therapy, Rehabilitation, Exercise Prescription, Injury Prevention, Outpatient Orthopedics, Orthopedic..., Geriatric Rehabilitation, Sports Medicine, Rehab, Vestibular Rehab, Orthopedics, Home Care, Aquatic Therapy
Education
University of Massachusetts, Amherst
Bachelor of Science (B.S.), Exercise Physiology
University of Puget Sound
Doctorate of Physical Therapy, Physical Therapy/Therapist
Tufts Health Plan March 2002 - Present
Education
University of Massachusetts at Lowell
Industrial and Organizational Psychology
Wells Fargo April 2015 - Present
ACS Benefit Services May 2008 - Present
Fidelity Investments March 1998 - October 2004
Tufts Health Plan November 1989 - March 1998
Skills
Employee Benefits, Human Resources, Contract Management, Analysis, Proposal Writing, Administration, Relationship Management, Customer Service, Research, Cross-team Collaboration, self-motivation, highly ethical, NC Life & Health license
Education
University of New Hampshire 1982 — 1986
Communications/Psychology, Bachelor of Arts
BCBSNC April 2013 - Present
MVP Health Care January 2003 - March 2013
MVP Health Care July 2001 - December 2002
MVP Health Care July 1998 - June 2001
MVP Health Care July 1993 - June 1998
MVP Health Care March 1989 - June 1993
MVP Health Care July 1988 - February 1989
Tufts Health Plan September 1987 - June 1988
SAGA January 1986 - August 1987
Skills
Healthcare, Business Intelligence, Medicare, Microsoft SQL Server, Business Process..., Data Mining, Healthcare Information..., Project Management, Cognos, Software Documentation, Business Objects, Toad, Access, Excels, Microsoft Office 2007, Healthcare Analytics, Process Improvement, System Testing, Databases, Claim, Microsoft Excel, Management, Cross-functional Team..., Change Management, Business Process, Testing, Integration, Troubleshooting, Healthcare Management, IT Service Management, Healthcare Industry, Training, Project Planning, Team Leadership, Software Project..., Leadership, Health Insurance
Education
University of New Hampshire 1981 — 1985
Bachelor of Science (B.S.), Health Administration & Planning and Hotel Administration, 3.0
Harvard University June 2012 - Present
Tufts Health Plan June 1994 - October 2011
Skills
Data Analysis, Community Outreach, Nonprofits, Research, Higher Education
Education
University of Massachusetts, Amherst
Bachelor of Science (B.S.), Education
University of Utah
Master of Science (M.S.), health science
Tufts Health Plan March 2012 - Present
Tufts Health Plan April 2008 - March 2012
Colortrieve 1999 - 2008
Multinational Materials Distribution 1997 - 1999
Skills
Medicare, Managed Care, International Sales, HIPAA
Education
Regis College
Master of Science (M.S.), Health Administration
University of Massachusetts, Amherst
Bachelor of Science (B.S.), Zoology
Tufts Health Plan July 2015 - Present
Boston Children's Hospital October 2013 - July 2015
Boston Children's Hospital October 2013 - July 2015
InMarketing Co., Ltd. September 2013 - September 2013
Education
University of Massachusetts, Amherst 2009 — 2013
Bachelor of Arts (BA), Psychology
NTTData Inc., Americas January 2008 - March 2014
Tufts Health Plan April 1995 - December 2007
Skills
SDLC, Requirements Analysis, Testing, User Acceptance Testing, Requirements Gathering, Business Analysis, Visio, Business Requirements, Software Project..., Quality Assurance, Agile Project Management, Software Quality...
Education
University of Massachusetts Boston
Bachelor of Science (BS), Sociology