Tufts Health Plan
Industry: Company
DescriptionTufts Health Plan is a Massachusetts-based health insurance company under Tufts Associated Health Plans, Inc. with headquarters in Watertown. As of March 31, 2016, the nonprofit health insurer had 1,072,000 members. The Tufts Health Plan network includes 91 hospitals and 29,000 health care providers. CEO: Thomas Croswell (Jan 2016–) Headquarters: Watertown, Massachusetts, United States Number of employees: 2,400 Founded: 1979 Subsidiaries: Tufts Health Public Plans, Inc., Integra Partners Holdings, LLC
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Tufts Health Plan Employees
Bella Bridesmaid January 2013 - Present
Tufts Health Plan November 2012 - February 2014
Milo.com November 2011 - February 2012
ACLE 2011 - 2012
US Jesco International, Ltd., Inc. August 2011 - November 2011
Emmanuel College September 2009 - May 2011
Skills
Creative Writing, Copy Editing, Editing, Fiction, Blogging, Journalism, Non-fiction, Proofreading, Freelance Writing, Short Stories, Fiction Writing, Novels, Copywriting, Web Content, Feature Articles, Graphic Design, Magazine Design, Public Speaking, Storytelling, Publications, Fundraising
Education
Lesley University 2015 — 2017
Master of Fine Arts (MFA), Creative Nonfiction
Emmanuel College 2007 — 2011
Bachelor of Arts (BA), Writing & Literature
Tufts Health Plan October 2013 - Present
CeltiCare Health Plan of Massachusetts - Centene Corporation November 2009 - September 2013
New England Quality Care Alliance February 2009 - November 2009
Masspro November 2006 - January 2009
Harvard Pilgrim Health Care 2004 - 2006
Harvard Pilgrim Health Care 2000 - 2004
Harvard Pilgrim Health Care 1997 - 2000
Skills
NCQA, Population Health, Performance Improvement, Accreditation, HEDIS, Quality Management, E-health programs, CMS Project..., Healthcare Management, CAHPS, Health Promotion, Disease Management, Healthcare, Medicaid, Program Management, Physicians, Health Insurance, HIPAA, Managed Care, Healthcare Information..., Medicare
Education
Framingham State College
MA, Health Care Administration
Hartwick College
BSN, Nursing
Beth Israel Deaconess Medical Center May 2003 - Present
BIDMC 2003 - 2012
Tufts Health Plan June 2001 - May 2003
Education
Daytona Beach Community College
Tufts Health Plan June 2014 - Present
Duke University September 2011 - May 2014
Sovereign's Capital August 2013 - December 2013
MENTOR/National Mentoring Partnership June 2013 - August 2013
Duke University Center for Slavic, Eurasian, and Eastern European Studies January 2012 - May 2013
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Public Speaking, Data Analysis, Non-profits..., Photoshop, Social Networking, Writing, Proofreading, Wordsmithing
Education
Duke University 2010 — 2014
Bachelor of Arts (B.A.), Russian Studies
HealthPort Technologies September 2015 - Present
Geraghty Entertainment January 2007 - Present
great road veterinary hospital December 2010 - Present
Fallon Health October 2014 - July 2015
Boston University August 2014 - September 2014
Kelly Services May 2014 - September 2014
Shire Pharmaceuticals August 2013 - April 2014
pangea Catering September 2010 - July 2013
Tufts Health Plan November 2012 - February 2013
ManpowerGroup June 2012 - October 2012
Skills
disc jockey, Microsoft Office, Microsoft Excel, PowerPoint, Outlook, Data Entry, Research, Telephone Skills, Microsoft Word, Document Imaging, Medical Terminology, Scanners, Document Conversion, Copying, Mail Sorting, Customer Service, Social Media, Event Planning, Social Networking, Facebook, Live Events, Dog Walking, Public Speaking
Education
Mount Wachusett Community College 2009 — 2010
certificate, Medical Office Management/Administration
Dean College 2004 — 2006
Associate of Arts (AA), Communication and Media Studies
francis parker charter school 2000 — 2004
High School, High School/Secondary Diplomas and Certificates
Tufts Health Plan 2005 - January 2013
Tufts Health Plan 2002 - 2005
Tufts Health Plan 2000 - 2002
Waltham Hospital 2000 - 2000
Skills
Employee Benefits, Health Insurance, Account Management, Customer Service, Healthcare, Strategic Planning, Contract Negotiation, Negotiation, Analysis, Medicare, Claim, Managed Care, Provider Relations, Health Care Reform, HMO, Health Savings Accounts, Process Improvement, Underwriting, Insurance, Management
Education
Framingham State College
BA, Psychology
Blue Cross Blue Shield of Massachusetts January 2002 - Present
AAPC 2012 - 2013
Company Theatre Centre for the Arts 1990 - 2013
BIDMC Needham (FKA Deaconess Glover Hospital) July 1999 - October 2004
Tufts Health Plan December 1996 - July 1999
Skills
CPC,CPC-P, RN, Training Delivery, Microsoft Office, HCC Audit, CPT,HCPCS, ICD-9 coding, Medical Billing, Job Coaching, Multitasking Skills, Data Analysis
Education
Fisher College 1994 — 1998
Associate's degree, Science
Signature Healthcare Brockton Hospital School of Nursing 1994 — 1998
Diploma, Registered Nursing/Registered Nurse
Evolent Health 2014 - 2015
Fallon Total Care December 2013 - July 2014
Fallon Total Care January 2013 - December 2013
Fallon Community Health Plan January 2012 - January 2013
Harrington Hospital June 2011 - January 2012
Tufts Health Plan August 2009 - June 2011
Tufts Health Plan January 2006 - July 2009
Skills
Utilization Management, Healthcare, Nursing, Clinical, Mental Health, Care Management, Behavioral Health, Hospitals, Healthcare Management, Inpatient, Medicare, Clinical Research, HIPAA, Medicaid, Managed Care, Revenue Cycle, Home Care, Program Development, Disease Management, Leadership, EMR, Healthcare Consulting, Healthcare Information..., Health Insurance, Social Services, Public Speaking, Case Managment, Healthcare Industry
Education
University of Massachusetts-Worcester 1992 — 1994
MS in Health Care Administration, Nursing
Fitchburg State College 1985 — 1987
BSN, Nursing
Fidelity Investments 2011 - Present
Fidelity Investments May 2010 - December 2011
Fidelity Investments February 2008 - May 2010
Fidelity Investments 2007 - 2008
WellPoint 2004 - 2007
Boston Medical Technologies 2000 - 2002
Tufts Health Plan 1992 - 2000
Skills
Data Analysis, Employee Benefits, Vendor Management, Onboarding, HRIS, Business Analysis, SDLC, Project Management, Employee Relations, Talent Management, Performance Management, Benefits Administration, Program Management, Visio, Workforce Planning, Organizational..., Business Process..., Databases, Human Resources, Analysis, Process Improvement
Education
Suffolk University 1991 — 1994
BA, Sociology
Emmanuel College 1990 — 1991
BA, Sociology
Matignon High School 1986 — 1990
High School Diploma, College Prep
Tufts Health Plan October 2000 - February 2015
Tufts Health Plan February 1998 - October 2000
The Commonwealth of Masschusetts May 1997 - February 1998
Prudential Healthcare March 1989 - May 1997
Skills
Licensed Massage..., Business Analysis, Process Improvement, SDLC, Healthcare Information..., Cross-functional Team..., Requirements Analysis, Program Management, IT Management, Software Documentation, CRM, Leadership, Management, Training, Project Management, Enterprise Software, Project Planning, Performance Management, Business Process..., Vendor Management, Health Insurance, Managed Care
Education
Emmanuel College 1997 — 1998
B.S, Management
Harvard University Extension School 1989 — 1991
None, Matriculation
Chamberlayne Jr. College 1983 — 1985
A.A.S, Retail Management
The Massage School 2010 — 2011
Tufts Health Plan January 2014 - January 2015
Commonwealth Care Alliance April 2013 - October 2013
athenahealth May 2004 - December 2012
Claim Assist/CCS Companies April 2001 - May 2004
John Hancock Mutual Life Insurance Company January 1999 - January 2001
Skills
Medicare/Medicaid..., Healthcare, EHR, Healthcare Information..., Revenue Cycle, HIPAA, Healthcare Consulting, Healthcare Industry, HL7, Practice Management, EMR, Medicare, Analysis, Cross-functional Team..., Informatics, Medical Billing, Managed Care
Education
Northeastern University School of Law 1992 — 1995
Doctor of Law (J.D.)
Emory University 1983 — 1987
Bachelor of Arts (B.A.), International/Global Studies
Titian Software June 2013 - Present
Fidelity Investments April 2012 - May 2013
Quantronix Inc February 2001 - April 2012
Wellington Management February 2001 - February 2012
Tufts Health Plan August 1997 - February 2001
WIPRO Ltd 1997 - 2001
Hewlett-Packard June 1996 - August 1997
Blue Star Ltd. 1995 - 1997
Bajaj Auto Ltd 1991 - 1995
Skills
IT Project Management, Business Analysis, Requirements Analysis, Testing, Quality Assurance, Documentation, Problem Solving, SQL, Unix, Integration, Perl, Oracle SQL, Programming, Systems Analysis, SDLC, Project Planning, Windows, Linux, HTML, ETL, JavaScript, COBOL, SQL Server, PL/SQL, Software Development, Data, Root Cause Analysis, Troubleshooting, Incident Management, Problem Management, Project Management, Application Support, Production Support, Operations Management, Technical Support, Software Documentation, Agile Methodologies, Enterprise Architecture, Data Warehousing, Data Modeling, Software Project..., Requirements Gathering, Analysis
Education
Doctor Babasaheb Ambedkar Marathwada University 1993 — 1995
MBA, Finance
Government Engineering College Aurangabad, Maharashtra, India 1987 — 1991
Bachelor of Engineering, Computer Science and Engineering
J. E.S. College, Jalna, Maharashtra, India
Atlanta Magazine July 2015 - Present
Villa Graphics April 2004 - Present
Nside Publications November 2013 - April 2015
Nside Publications January 2011 - November 2013
LifeExtension March 2009 - July 2010
Pulte, Del Webb, DiVosta Homes June 2006 - September 2008
Tufts Health Plan October 2002 - April 2004
Skills
Advertising, Direct Mail, QuarkXPress, Graphic Design, Logo Design, Brochures, Newsletters, Copywriting, Adobe Creative Suite, Flash, Web Design, Press Releases, Magazines, Art Direction, Photography, Layout, Graphics, Typography, Posters, Marketing, Flyers
Education
Washington University in St. Louis 1988 — 1992
BA, Architecture
Emerson College
Graduate Certificate, Publishing, A
Kennesaw State University
Web Design Certificate, Web Page, Digital/Multimedia and Information Resources Design
MEDITECH January 2013 - Present
Tufts Health Plan August 2012 - December 2012
Social Boston Sports May 2012 - August 2012
Social Boston Sports January 2012 - April 2012
Advance Auto Parts August 2008 - August 2011
Skills
Photoshop, Illustrator, After Effects, Dreamweaver, JavaScript, jQuery, Print Design, Web Design, Adobe Creative Suite, HTML, HTML 5, CSS3, Interactive Design, User Experience Design, Flash, InDesign, Mac OS X, Windows 7, Windows XP Professional, Microsoft Office, Graphic Design, User Interface Design
Education
Emmanuel College 2010 — 2012
Bachelor of Fine Arts (BFA), Graphic Design and Technology, 3.45
Franklin Pierce University 2009 — 2010
Graphic Communications, 3.5
Peninsula Catholic High School 2004 — 2008
High School Diploma
Law Offices of David M. Baker, P.C. July 2010 - Present
Middlesex District Attorney's Office July 2007 - July 2010
MA Attorney General's Office 1998 - 2007
Tufts Health Plan June 1993 - October 1994
Skills
Criminal Defense, Criminal Law, Trials, Courts, White Collar Criminal..., Personal Injury, Estate Planning, Civil Litigation, Business Litigation, Corporate Law, Litigation, Trial Practice, Motions, Legal Writing, Personal Injury..., Consumer Law, Jury Trials, Contract Negotiation, Settlement Agreements, Torts, Appeals, Powers of Attorney, Wrongful Death, Probate, DUI Defense, Commercial Litigation, Arbitration, Trusts, Health Care Proxies, Living Will, Automobile Accidents, Public Liability, Criminal Procedure, Product Liability, Depositions
Education
Massachusetts School of Law 2003 — 2006
Juris Doctor, Law
Dickinson College 1989 — 1993
BA, History
Belmont Hill School 1985 — 1989
High School
Blue Cross Blue Shield of Massachusetts May 2013 - Present
Blue Cross Blue Shield of Massachusetts July 2012 - May 2013
BCBSMA August 2008 - July 2012
BCBSMA May 2006 - August 2008
BCBSNC 2006 - May 2006
BCBSMA 2003 - 2005
BCBSMA May 2000 - June 2003
Sun Life Financial 1999 - 2000
Tufts Health Plan 1995 - 1999
Consolidated Group 1991 - 1994
Skills
Underwriting, Health Insurance, Insurance, Employee Benefits, Prevention and Wellness, Account Management, National Account Mana, Risk Selection, stop loss, Risk Management, Reinsurance, Managed Care, Health Care Reform, Financial Analysis, Healthcare, Claim, Strategy, Disability Insurance, Financial Risk, HIPAA, Brokers, Stop Loss, Life Insurance, Health Savings Accounts, Medicare, Health Policy, PPO, HMO, Group Insurance, Financial Services, Self-funded
Education
Framingham State University 1990 — 1994
Bachelor, Economics
Wayland High School 1982 — 1985
High School
CRICO/Risk Management Foundation of the Harvard Medical Institutions 2013 - Present
CRICO/Risk Management Foundation of the Harvard Medical Institutions 2009 - 2013
CRICO/Risk Management Foundation of the Harvard Medical Institutions 2008 - 2009
North Shore Medical Center 2005 - 2008
Tufts Health Plan 2001 - 2005
Tufts Health Plan 1997 - 2001
Tufts Health Plan 1996 - 1997
Salem Visiting Nurse Association 1995 - 1996
Salem Visiting Nurse Association 1994 - 1995
Skills
Healthcare, Leadership, Patient Safety, Managed Care, Quality Improvement, Healthcare Information..., Healthcare Management, Strategic Planning, Hospitals, Program Management, Non-profits, Public Speaking, Customer Service, Patient Advocacy, Nonprofits, Utilization Management, Data Analysis, Event Planning, Public Relations, Risk Management, Customer Satisfaction, Conflict Resolution, Patient Safety..., Operations Management, Continuing Education, Facilitators, Curriculum Design, Health Education, Project Management, Process Improvement, Patient Satisfaction, Complaint Management, Complaint Investigations, Patient Relations
Education
Emmanuel College
Bachelor’s Degree, Business Administration
Salem State College
Tufts Health Plan October 2011 - Present
Tufts Health Plan July 2008 - September 2011
The Jones Group Inc. October 2004 - May 2008
Movado Group, Inc May 2002 - September 2004
Skills
Outreach Services, Customer Service, Medicare, Community Outreach, Customer Relations, Public Speaking, Presentations, Microsoft Excel, Microsoft Word, Lotus Notes, PowerPoint, Software Documentation, Data Analysis, Insurance, Employee Benefits, Time Management, Access, Sales, Data Entry, Analysis, Outlook
Education
Framingham State University 2010 — 2012
Master of Arts, Public Administration
University of Massachusetts Boston 2004 — 2008
Bachelor of Arts, Sociology, East Asian Studies
Tufts Health Plan June 2015 - Present
Boston Medical Center March 2014 - December 2014
Amnesty International USA September 2013 - December 2013
University of Pittsburgh - PA Child Welfare Resource Center May 2011 - August 2011
United States Senate, Office of Senator Robert P. Casey, Jr. May 2010 - July 2010
Skills
Community Outreach, Project Analysis, Process Improvement, Database Administration, Microsoft Office, Research, Policy, Training, Proposal Writing, Child Welfare, Public Speaking, Press Releases, Social Media, International Relations, Politics, SPSS, Interviews, PowerPoint, Microsoft Excel
Education
Elizabethtown College 2009 — 2013
Bachelor of Arts (BA), Political Science and Government
Vesalius College 2012 — 2012
International Affairs
Brigham & Women's Hospital 2007 - Present
Brigham and Women's Hospital 2005 - 2007
Brigham and Women's Hospital 2001 - 2005
Partners Community Healthcare, Inc. (PCHI) 1996 - 2001
Tufts Health Plan 1992 - 1996
Education
Framingham State College 1989 — 1991
Bachelor of Arts (B.A.), English Language and Literature, General
MAPFRE Insurance February 2013 - Present
MAPFRE Insurance November 2010 - February 2013
GEICO December 2006 - November 2010
GEICO December 2003 - December 2006
Tufts Health Plan January 2003 - November 2003
Tufts Health Plan August 2001 - January 2003
Tufts Health Plan December 1998 - August 2001
Skills
Insurance, Claim, Health Insurance, Underwriting, Call Center, Training, Claims Management, Property & Casualty..., Casualty, Management, Microsoft Excel, Call Centers, Claim Investigation, General Insurance, Leadership, Liability, Subrogation, Customer Service, Microsoft Office, Casualty Insurance
Education
Farmingdale State University of New York 2005 — 2011
BA, Business Management
Nassau Community College 2002 — 2004
AAS, Markting
Tufts Health Plan September 2011 - Present
Delta Projects, Inc. July 2000 - Present
Mutlticultural Home Care August 2009 - August 2011
Harvard Pilgrim Health Care 2008 - 2009
Life Plans 2007 - 2008
Tufts Health Plan 2002 - 2006
Gentiva Health Services 2000 - 2002
Waltham VNA 1981 - 1998
Waltham VNA 1982 - 1989
Skills
Certifed Case Manager, Medicare and Medicaid..., InterQual, Board Certified Nurse..., Nursing, Healthcare, Case Managment, Hospitals, Utilization Management, Healthcare Management, Managed Care, Home Care, Disease Management, Medicaid, HEDIS, Clinical Research, Healthcare Industry, Physicians, Social Services, Case Management, Mental Health, Inpatient, Medicare, Quality Improvement, HIPAA, Public Health, Health Education, Elder Care, Healthcare Consulting, Policy
Education
Framingham State College 1985 — 1987
Masters, Health Care Administration
Northeastern University 1974 — 1980
BSN, Nursing
Tufts Health Plan August 2014 - Present
Tufts Health Plan June 2012 - August 2014
Nordstrom March 2011 - April 2012
Skills
Retail, Microsoft Office, Visual Merchandising, Sales, Microsoft Excel, Merchandising, Inventory Management, HIPAA, Customer Service, Outlook
Education
Fisher College 2005 — 2009
Bachelors, Business/ Fashion Merchandising
Matignon High School 2001 — 2005
High School Diaploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
Tufts Health Plan September 1994 - Present
PacifiCare Health Systems 1993 - 1994
PacifiCare Health Systems 1987 - 1993
Skills
Health Policy, Healthcare Management, Health Insurance, Cross-functional Team..., Medicare, Managed Care, Healthcare Information..., Leadership, Healthcare, Healthcare Industry, Medicaid, HIPAA, Contract Negotiation, Change Management
Education
University of California, Los Angeles - The Anderson School of Management 1985 — 1988
MBA, Marketing
University of California, Los Angeles - Fielding School of Public Health 1985 — 1988
MPH, Healthcare Administration
University of Massachusetts, Amherst 1980 — 1981
BS, Public Health
Framingham State University 1977 — 1980
Medical technology
Tufts Health Plan August 2015 - Present
Tufts Health Plan September 2014 - September 2015
Tufts Health Plan April 2013 - September 2014
The Bridge of Central MA September 2011 - February 2013
Justice Resource Institute May 2012 - December 2012
Skills
Healthcare, Clinical Research, DBT, Administration, Analysis, Crisis Intervention, Group Therapy, Case Management, Psychology, Customer Service
Education
Fitchburg State College 2006 — 2011
Bachelor of Science (BS), Psychology
Fitchburg State University 2006 — 2011
Bachelor of Science (B.S.), Psychology
Tufts Health Plan June 2013 - Present
Tufts Health Plan September 2012 - June 2013
Neighborhood Health Plan August 2011 - August 2012
Neighborhood Health Plan March 2008 - July 2011
Skills
Staff Development, Business Strategy, Call Center Development, Healthcare, Strategic Planning, Health Insurance, Managed Care, Customer Service, Call Centers, Leadership, Training, Medicaid, Medicare, Management, Employee Benefits, Quality Assurance, Cross-functional Team..., Strategy, Provider Relations, Sales
Education
University of Massachusetts at Amherst - Isenberg School of Management 2008 — 2012
MBA, Business Administration
Fordham University 1988 — 1992
Bachelor of Arts, English, Art History
Fallon Community Health Plan January 2011 - Present
Fallon Community Health Plan August 2005 - December 2010
Tufts Health Plan June 2004 - August 2005
Rogers & Gray Insurance Agency November 2003 - June 2004
Tufts Health Plan August 2001 - November 2003
Skills
Account Management, Employee Benefits, Benefits Administration, Health Insurance, Customer Service, Sales, Insurance, Microsoft Office, Team Building, Healthcare, Strategic Planning, Management, Lead Generation, Negotiation, Marketing, Managed Care
Education
Framingham State College 1987 — 1989
Bachelor of Arts, in Graphic Design; Media Communications
Westfield State University 1985 — 1987
B.A.
Guggenheim Investments August 2013 - Present
Tufts Health Plan October 2011 - April 2013
GDC HOME April 2006 - August 2011
Toucan Reef October 2004 - April 2006
Skills
Sales, Sales Presentations, Management, Time Management, Employee Benefits, Budgets, Process Scheduler, Payroll, Health Insurance, Customer Service, Salesforce.com, Call Centers, Account Management, Marketing, Training, Social Networking, Building Relationships, Customer Satisfaction, Leadership, Public Speaking, Recruiting, Strategic Planning, Data Entry
Education
Emmanuel College
BSBA, Business Administration and Management, General, Magna Cum Laude
Hawkeye Institute of Technology
Associate of Arts (A.A.), Interior Design
Tufts Health Plan July 2013 - Present
CIO Executive Council 2011 - 2012
CIGNA Healthcare 2008 - 2011
Fletcher Ltd 2004 - 2007
Raytheon 2002 - 2004
Epsilon 1998 - 2001
Skills
Account Management, CRM, Program Management, Cross-functional Team..., Process Improvement, Strategy, Sales Operations, Organization Skills, Marketing, Salesforce.com, Leadership, Sales, Project Management, Compliance, Health Insurance
Education
Babson College - Franklin W. Olin Graduate School of Business
MBA, Management
Framingham State University
B.A., Political Science
CEVA Logistics October 2012 - Present
PNC Financial Services Group June 2008 - June 2009
John Hancock Financial Services March 2007 - June 2008
BJ's Wholesale Club 2005 - 2007
Clark Consulting (now Pearl Meyer & Partners) 2002 - 2005
Tufts Health Plan January 1999 - March 2002
Blue Cross Blue Shield of Massachusetts 1985 - 1991
Skills
Deferred Compensation, Performance Management, Human Resources, Executive Pay, Employee Relations, HRIS, Payroll, Negotiation, Budgets, Compensation, Talent Acquisition, Compliance, Hiring, Executive Compensation, Budgeting, Data Analysis, HR Policies, HR Strategy, Benchmarking, Market Analysis, Job Descriptions, Equity Analysis, Merit/Promotions, Personnel Management, Onboarding, Management, Employee Benefits
Education
Framingham State College 1995 — 1999
BS, English
Ashland High School
College prep
Tufts Health Plan February 2014 - Present
Tufts Health Plan February 2010 - February 2014
Tufts Health Plan September 2005 - February 2010
Tufts Health Plan July 2000 - September 2005
Osco Drug 1998 - 2000
CVS Caremark Corporation September 1997 - August 1998
LaVerdieres Drug Store September 1989 - September 1993
Skills
Medical Coding, ICD-9, CPT, HCPCS, ICD-10, Insurance, Managed Care, Health Insurance, Healthcare Information..., Medical Terminology, Healthcare Reimbursement, Coders, Health Information..., Program Management, Healthcare Management, HMO, Analysis, Medicaid, HIPAA, Inpatient, Ambulatory, EMR, Medical Billing, Utilization Management
Education
Fisher College 2012 — 2014
Associate of Science (AS), Health Information Technology
University of Maine 1991 — 1993
Liberal Arts and Sciences, General Studies and Humanities
Caribou High School 1987 — 1991
DAW & Associates & BioPharmRx 2006 - Present
Express Scripts / CuraScript Specialty Pharmacy 2005 - 2005
Tufts Health Plan January 2002 - April 2004
Express Scripts / CuraScript Specialty Pharmacy 2004 - 2004
Tufts Health Plan 2002 - 2003
Tufts Health Plan 1999 - 2002
Tufts Health Plan 1995 - 1998
Tufts Health Plan 1989 - 1995
Brigham & Women’s Hospital January 1984 - January 1988
Brigham and Women's Hospital January 1984 - January 1986
Skills
Managed Care, Healthcare, Strategic Planning, Leadership, Pharmaceutical Industry, Hospitals, Management, Strategy, Contract Negotiation..., Reimbursement and..., Product Development and..., Sales and Marketing..., Market Research and..., Operations Management, Strategic Planning and..., Federal and State..., Formulary, Rebate and..., Strategic Partnerships..., Pharmacy and Medical..., Outpatient Hospital and..., Driving Results, Business Strategy, Contract Negotiation, Contract Management, Strategy Execution, Product Development, Product Launch, Sales Management, Sales Strategy, Marketing Strategy, Marketing Research, Marketing Communications, Sales Operations, Strategy Implementation, Federal & State..., Formulary, Strategic Partnerships, Program Development, Benefits Administration, Pharmacy Benefit..., Healthcare Reimbursement, Healthcare Compliance, Healthcare Management, Customer Centric..., Creative Solutions, New Business..., Change Management, Market Share, Lead Change, Strategic Leadership
Education
Duke University
Masters, Health Administration
University of Vermont
Bachelor of Arts, Economics
Tufts Health Plan September 2013 - Present
BioScrip January 2012 - Present
Cardinal Health January 2005 - Present
Genesis HealthCare May 2012 - September 2012
Golden Living Dedham January 2011 - January 2012
Infusion Nurses Society January 2006 - January 2011
Caritas Health Care February 2006 - May 2006
Harrington House January 2004 - January 2005
Becton-Dickinson January 1999 - January 2004
NeighborCare January 1997 - January 1999
Skills
Home Care, Nursing, Hospitals, Healthcare, Medical Devices, Surgery, Clinical Research
Education
Fitchburg State University
Genzyme, a Sanofi company March 2015 - Present
Genzyme 2005 - March 2015
AAIPharma/MTRA 1997 - 2005
DSR Marketing Group 1996 - 1997
Charles River Hospital 1995 - 1996
Tufts Health Plan 1991 - 1995
Harvard Pilgrim Health Care 1988 - 1991
The Job Connection 1987 - 1988
Catholic Charitable Bureau 1986 - 1987
Skills
Biotechnology, Protocol Development, Clinical Trials, Observational Research, Patient Registries, Project Management, Business Process..., Team Leadership, Planning, Global Operations, Change Management, Clinical Research, Consultancy, Quality Management, Project Planning, Protocol, Observational Studies, Clinical Development, Regulatory Affairs, CTMS, EDC, Regulatory Submissions, GCP, FDA, Pharmaceutical Industry, Medical Devices, Lifesciences, Technology Transfer, Market Access, 21 CFR Part 11, Infectious Diseases, Therapeutic Areas, Clinical Data Management, Clinical Study Design, Clinical Operations, Cancer, Medical Writing, Vaccines, Pharmacovigilance, Clinical Monitoring, Hematology, ICH-GCP, CRF design, Life Sciences
Education
Massachusetts Institute of Technology - Sloan School of Management 2012 — 2014
Master of Business Administration (M.B.A.)
Framingham State University 1980 — 1984
BA, Sociology
Tufts Health Plan May 2014 - Present
Neighborhood Health Plan February 2004 - May 2014
Blue Cross Blue Shield of Ilinois August 2000 - January 2004
Skills
SDLC, PMO, Business Analysis, Project Portfolio..., Vendor Management, Program Management, Software Project..., Leadership, Team Building, Cross-functional Team..., Process Improvement, Project Management, Visio, PMP
Education
DePaul University 1987 — 1990
BA, Political Science Major, BA Minor
Bachelor's Degree
Neighborhood Health Plan May 2012 - Present
Weight Watchers January 2012 - Present
Tufts Health Plan 2006 - 2010
Blue Cross Blue Shield of Massachusetts 2005 - 2006
Harvard Pilgrim Health Care 1985 - 2005
Skills
Medicare, Healthcare Management, Managed Care, Health Insurance, HIPAA, Healthcare, Medicaid, Insurance, Employee Benefits, Data Entry, Leadership, Team Leadership, Training, Policy, Program Management, Management, Customer Service, Call Centers, Software Documentation, Access, Healthcare Industry, Community Outreach
Education
Millenium Training Institute 2011 — 2012
Certificate in Medical Administration - Coding and Billing
Emerson College 1990 — 2012
Bachelors, Communications
Wareham High School 1976 — 1977
High School Dipolma, Business
Aetna April 2012 - Present
Tufts Health Plan September 2008 - March 2012
tufts health plan 1994 - September 2008
Professional Media Services May 1988 - April 1994
Ingalls Advertising BBDO March 1986 - March 1988
LehmanMillet 1981 - 1983
Skills
Medicare, Product Marketing, Managed Care, Strategic Planning, Marketing Strategy, Strategy, Leadership, Medicaid, Integrated Marketing, Analytics, Health Insurance, Marketing Communications, Insurance, B2B, Health Policy, Employee Benefits, Marketing, Cross-functional Team..., Digital Marketing, Brokers, Healthcare, Medicare Part D, Account Management, Public Relations, Lead Generation, Direct Marketing, Strategic Communications, PPO, Social Media Marketing, Competitive Analysis, New Business Development, Brand Development, Email Marketing, Research, Advertising, Social Media
Education
Harvard Business School 2000 — 2000
Executive Program, Women Leading Business
Troy Area Senior High School 1970 — 1972
Elmira College
Marketing
Tufts Health Plan June 2013 - Present
Harvard Kennedy School of Government May 2013 - Present
Harvard Kennedy School September 2011 - May 2013
Spherion August 2010 - October 2011
Hegan Roessle Group August 2011 - September 2011
Harvard University August 2010 - July 2011
Bedford Town Taxi News April 2010 - June 2011
Clever Girl Communications January 2009 - August 2010
Bedford Chamber of Commerce 2008 - 2010
Boston Productions 1998 - 2001
Skills
Microsoft Office, SharePoint, Writing, Multimedia, Editing, Event Management, Teaching, Social Media, Social Media Marketing, Social Networking, Marketing Communications, Content Development, Journalism, New Media, Corporate Communications, Strategic Communications, Video, Project Planning, Public Relations, Internal Communications, Publishing, Management, Proofreading, Strategic Partnerships, Facebook, Publications, Web Content, Newsletters, Copy Editing, Marketing, Fundraising, WordPress, Publicity, Web Content Management, Copywriting, Content Strategy, Creative Writing, Proposal Writing, Content Management
Education
Harvard University 2013 — 2017
Master’s Degree, Digital Media and Educational Design
Corporate Learning Group 2013 — 2014
PMP Certification (2017), Project Management
Harvard University 2000 — 2006
ALB, Liberal Arts
Emerson College 1986 — 1988
Writing, Public Relations
University of Massachusetts Lowell 1975 — 1986
Associates, Business
McBee Associates, Inc. August 2015 - Present
NVNA and Hospice October 2010 - August 2015
Partners HealthCare September 2009 - October 2010
Tufts Health Plan September 2007 - June 2009
VNA of Cape Cod March 2007 - September 2007
Blue Cross Blue Shield of Massachusetts September 2005 - March 2007
South Shore Skin Center August 2002 - September 2005
Skills
COS-C (Certified OASIS..., HCS-D (Homecare Coding..., ICCM (Integrated..., Hospitals, Nursing, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Cerner, HealthWyse, Wound Care, Case Managment, Disease Management, Healthcare, Healthcare Management, Medical/Surgical, Clinical Research, EMR, Medical Coding, Medicare, Software Documentation, Managed Care, Medicaid, JCAHO, Home Care, HIPAA, Healthcare Information..., Elder Care, Leadership, Patient Advocacy, Registered Nurses, Quality Improvement, Utilization Management, Patient Education
Education
Fitchburg State College 1994 — 1998
Bachelor of Science (B.S.), Registered Nursing/Registered Nurse
Fitchburg State University 1994 — 1998
Bachelor of Science in Nursing, Registered Nursing/Registered Nurse
Caton Connector Corp August 2012 - April 2015
General Motors / Tracy Motors, Inc. October 1998 - August 2012
Tufts Health Plan June 2000 - June 2003
Tech Etch, Inc July 1995 - January 1998
Skills
Accounts Payable, Accounts Receivable, Account Management, Health Care Finance..., Strategic Planning, Sales Management, Team Building, Inventory Management, Customer Service, Finance, Sales, Accounting, Manufacturing, Invoicing, Forecasting, Pricing, Federal Government..., Negotiation, Business Planning, Business Strategy, Management, New Business Development
Education
Florida Community College at Jacksonville 1993 — 1994
US Military 1984 — 1987
Business Administration and Management, General
Tufts Health Plan September 2005 - Present
Tufts Health Plan July 2004 - September 2005
Massachusetts Rehabilitation Commission January 2003 - January 2004
Skills
Marketing Communications, Public Relations, Editing, Health Insurance, Healthcare, Account Management, Sales, Customer Service, Employee Benefits, Insurance, Program Management, Advertising, Budgets, Marketing
Education
Emerson College 1999 — 2003
B.S., Marketing Communications: Advertising & Public Relations
Hudson High School 1995 — 1999
IBM August 2014 - Present
Huge April 2013 - August 2014
InterContinental Hotels Group (IHG) January 2010 - April 2013
Aspen Marketing Services August 2009 - December 2009
360i May 2007 - July 2009
iProspect May 2006 - May 2007
Tufts Health Plan November 2004 - May 2006
WestWayne Advertising May 2004 - June 2004
The Winfield Consulting Group November 2000 - July 2002
Bates Worldwide Advertising September 1999 - November 2000
Skills
Content Strategy, Website Copy, SEO, PPC, Web Content, Copywriting, SEM, User Experience, Advertising, Writing, Newsletters, Interactive Marketing, Agile, iRise, Scrum, Interactive Strategy, Digital Strategy, Accessibility, Wireframes, Agile Methodologies, Site Maps, Marketing Copy, Project Management, Social Media, Social Media Marketing, Information Architecture, Creative Direction, Facebook, Blogging, Marketing Strategy, Content Development, Web Analytics, Conversion Optimization, Web Development, Mobile Devices, User-centered Design, User Interface, Editing, Web Project Management, Creative Strategy, Content Management, Usability Testing, Digital Marketing
Education
The University of Georgia 2002 — 2003
Master of Mass Communication, Advertising
Emory University 1995 — 1999
Bachelor of Arts, English
Bright Horizons September 2013 - Present
Bright Horizons February 2013 - September 2013
Bright Horizons March 2010 - September 2013
Hertz October 2008 - November 2009
The Walker School April 2006 - October 2008
New England Conservatory November 1999 - April 2006
Tufts Health Plan June 1998 - November 1999
Skills
Onboarding, Recruiting, Employee Relations, Employee Benefits, College Recruiting, Applicant Tracking..., Talent Acquisition, Deferred Compensation, New Hire Orientations, FMLA, HRIS, Benefits Administration, Resume Writing, Human Resources, Talent Management, Taleo, Workforce Planning, Behavioral Interviewing, Job Fairs, Performance Management, Management, Personnel Management, Interviews, Sourcing, Hiring
Education
Emmanuel College 2003 — 2005
Masters of Science, HR Management
Stonehill College 1994 — 1998
BS, Interdisciplinary Studies
Newton North 1990 — 1994
College Prep
Tufts Health Plan August 2014 - Present
Tufts Health Plan November 2012 - August 2014
Tufts Health Plan November 2010 - November 2012
Tufts Health Plan December 2007 - November 2010
Professional Staffing Group August 2006 - December 2007
Albion & Edinboro Newspapers September 2005 - June 2006
Skills
Data Entry, Customer Service, Editing, Proofreading, HIPAA, Customer Satisfaction, Microsoft Office, Research, Claim, Speed Typing, Employee Training, Writing, General Office Skills, Coaching, Making Deadlines, Project Management, Problem Solving, Interpersonal..., Health Insurance
Education
Edinboro University of Pennsylvania 2000 — 2005
Bachelor of Arts (B.A.), English Writing and Literature
General McLane High School 1997 — 2000
High School Degree, General Studies
Oracle March 2015 - Present
IBM May 2011 - March 2015
IBM Cognos Software Solutions February 2008 - May 2011
Tufts Health Plan July 2007 - January 2008
Endicott College December 2006 - June 2007
Skills
Event Planning, Social Media, Salesforce.com, Microsoft Office, PowerPoint, Sales, CRM, Program Management, Leadership, Management, Sales Operations, Sales Process, Account Management
Education
Endicott College 2004 — 2006
Bachelors of Arts, Psychology
University of New Hampshire 2002 — 2004
School, Business and Economics
Easter Seals Massachusetts September 2015 - Present
MassTex Imaging May 2015 - August 2015
Boston Public Schools January 2015 - May 2015
Boston Children's Hospital July 2014 - December 2014
Emerson College September 2013 - July 2014
Emerson College - RSLHC January 2014 - June 2014
G January 2014 - May 2014
Tufts Health Plan January 2013 - September 2013
Dickinson College Psychology Department August 2011 - May 2012
Drs Care June 2010 - August 2010
Skills
Research, Data Analysis, PowerPoint, Microsoft Office, Public Speaking, Customer Service, Training, Data Entry, Neuroscience, Microsoft Word, Microsoft Excel, Leadership, Teaching, AAC, Client Counseling
Education
Emerson College 2013 — 2015
Master's Degree, Speech-Language Pathology/Pathologist
Dickinson College 2008 — 2012
Bachelor's Degree, Neuroscience and Biology
Comcast January 2013 - Present
Comcast Cable November 2007 - Present
Comcast November 2007 - April 2010
Tufts Health Plan 2004 - 2007
Elliot Hospital 2000 - 2004
BAE Systems 1995 - 1999
KPMG Peat Marwick 1993 - 1995
Education
Emmanuel College 1987 — 1991
BA, English Communications
New York Presbyterian Hospital April 2014 - August 2015
UCLA August 2012 - August 2013
Franciscan Hospital for Children June 2011 - April 2012
Tufts Health Plan December 2010 - June 2011
Apple Retail October 2007 - October 2010
Massachusetts General Hospital January 2010 - May 2010
Skills
Research, Cpr Certified, Nonviolent Crisis..., Creative Arts, Customer Service, Crisis Intervention, Adolescents, Social Networking, Microsoft Office, Clinical Research, Therapists, Teaching, Mental Health, Social Media, Psychology, SPSS, Program Development
Education
Sarah Lawrence College 2015 — 2017
Master of Arts (M.A.), Child Development
Salem State University 2007 — 2010
Bachelor of Science, Psychology
Emmanuel College 2006 — 2007
NA, NA
Tufts Health Plan September 2013 - August 2014
Providence Health & Services February 2010 - June 2013
The Seattle Times February 2009 - February 2010
Skills
Information Technology, Systems Analysis, System Design, System Architecture, System Integration, Enterprise Architecture, Enterprise application, SDLC, ITIL v3 Foundations..., Optimization, Systems Thinking, Healthcare Information..., Data Analysis, IT Operations, MS Project, MS Excel Pivot Tables, MS Office Suite, Document Management, POS system, Finance Applications, Forecasting, EPSI, Kronos, Epic Systems, Microsoft Dynamics, Enterprise Software, Integration, Project Management, Business Analysis, Requirements Analysis, Analysis, Program Management, Process Improvement, Systems Design
Education
Massachusetts Institute of Technology 2014 — 2015
Master of Science (S.M.), System Design and Management
Florida Institute of Technology
Bachelor of Science (B.S.), Computer Information Systems
Tufts Health Plan July 2010 - Present
Skills
Managed Care, Disease Management, Health Insurance, Medicare, Healthcare, Healthcare Management, Healthcare Information..., Strategic Planning, Health Policy, Physicians, Long-term Care, Medicaid, Healthcare Industry, Hospitals, Healthcare Consulting, Professional Mentoring, Leadership, Coaching
Education
Tufts University School of Medicine 1980 — 1984
Doctor of Medicine (M.D.)
Duke University 1976 — 1980
Bachelor of Arts (BA), Political Science
AIS May 1999 - Present
AIS October 2005 - September 2007
AIS May 2000 - October 2005
Tufts Health Plan 1995 - 1999
Skills
Sales, Microsoft Office, Team Building, Furniture, Customer Service, Interior Design, Sales Presentations, Space planning, Management, Event Planning, Account Management, Project Management, Contract Negotiation, Customer Satisfaction, New Business Development, Space-planning
Education
Framingham State University 1993 — 1995
Bachelor of Science, Business Administration
University of Massachusetts, Amherst 1990 — 1993
Bachelor of Science (B.S.), Business
Integramed America February 2015 - Present
RSC/IntegraMed America, Inc. September 2001 - February 2015
Open Ratings April 2000 - December 2000
Tufts Health Plan April 1999 - April 2000
Dow Jones, Market Systems Technology May 1997 - December 1998
Skills
Healthcare, Vendor Management, Strategic Planning, Team Building, Process Improvement, Healthcare Management, Executive Management, Project Management, Software Implementation, Change Management, Management, Operations Management, Business Development, Team Leadership, Leadership, Training, Quality Assurance, Product Management, Analysis, IT Management, Management Consulting, CRM, Strategy, Risk Management, Business Analysis, Contract Negotiation, Software Documentation, Salesforce.com, Integration, Healthcare Information..., Business Intelligence, Recruiting, Program Management, Mergers & Acquisitions, Budgets, System Administration, Business Process..., Organizational..., Forecasting, Data Analysis, SDLC, Disaster Recovery, Data Center
Education
Framingham State College 1990 — 1994
BA, English
Brandeis University, Rabb - The Rabb School of Continuing Studies
Information Technology Management
Tufts Health Plan 2015 - Present
National Brain Tumor Society 2012 - Present
PerkinElmer, Inc. 2008 - 2012
EMD Millipore Corporation 2007 - 2008
Network Health 2003 - 2006
Skills
Brand Management, Marketing Communications, Content Strategy &..., Integrated Marketing, Public Relations, Segmentation, Team Management, Internal Communications, Collateral, Marketing Strategy, Strategy, Product Marketing, Teamwork, Marketing, Strategic Communications, Leadership, Entrepreneurship, Management, Digital Marketing, Media Relations
Education
Suffolk University - Sawyer School of Management
MBA, International Business
Emerson College
BS, Management Communications & Public Relations
F.W. Webb Company February 2015 - Present
Tufts Health Plan October 2014 - February 2015
Lucky Strike/Jillian's Boston May 2011 - December 2013
Emmanuel College September 2007 - May 2011
Skills
Analytical Skills, Organization, Strategic Planning, Customer Service, Social Networking, Public Speaking
Education
Emmanuel College 2007 — 2011
Bachelor of Arts (B.A.), History, Cum Laude
Harvard Graduate School of Education May 2013 - Present
Tufts Health Plan January 2013 - May 2013
Harvard Graduate School of Education- Strategic Education Research Partnership August 2012 - January 2013
Denison University September 2011 - May 2012
Harvard Graduate School of Education- Center on the Developing Child June 2011 - August 2011
Skills
Community Outreach, Fundraising, Higher Education, Microsoft Excel, Microsoft Office, Nonprofits, Public Speaking, Research, Customer Service, Teaching
Education
Harvard University Graduate School of Education 2015 — 2017
Master of Education (M.Ed.), Education Policy and Management
Denison University
Bachelor of Arts (B.A.)
UMass Memorial Medical Center September 2011 - Present
Newton Wellesley Hospital February 2007 - September 2011
Tufts Health Plan December 2005 - December 2006
Regional Administrator May 2002 - December 2005
Skills
Onboarding, Human Resources, Personnel Management, Talent Acquisition, Talent Management, Benefits Administration, Employee Relations, Applicant Tracking..., Employee Benefits, HRIS, Healthcare, PeopleSoft, Recruiting, Temporary Placement, Sourcing, Technical Recruiting
Education
Cambridge College 2010 — 2012
Masters, Management
Emmanuel College 1996 — 1999
BS, Business Administration
On Course Marketing, LLC June 2014 - Present
The Concept Group April 2012 - Present
St Nicholas Greek Orthodox Church 2010 - Present
Tufts Health Plan July 2010 - October 2010
Harvard Pilgrim Health Care December 1995 - July 2010
Harvard Pilgrim Health Care, Wellesley MA January 2003 - January 2006
Harvard Pilgrim Health Care January 1999 - January 2002
Harvard Pilgrim Health Care December 1995 - January 1999
TJX 1991 - 1995
Skills
SWOT analysis, Strategic Planning, Business Planning, Market Intelligence, Market Planning, Competitive Intelligence, Marketing Strategy, Segmentation, Competitive Analysis, Market Analysis, Secondary Research, Healthcare, New Business Development, Analysis, Market Research, Strategy, Data Analysis, Executive Management, Forecasting, Product Development, Managed Care, Leadership, Marketing Research, Business Intelligence, Analytics, Project Management, Financial Analysis, Consulting, Product Management, Strategic Partnerships, Marketing, Management
Education
Framingham State University 1981 — 1987
BS, Economics
CVS Caremark Corporation August 2013 - Present
Tufts Health Plan July 2009 - Present
BzzAgent September 2008 - November 2008
Compete, Inc. 2006 - 2007
Aberdeen Group 2005 - 2007
Pert Survey Research 2004 - 2005
Skills
Market Research, Competitive Intelligence, Competitive Analysis, Strategy, Analytics, Customer Insight, Business Strategy, Product Marketing, Product Management
Education
Emerson College 2001 — 2004
FTI Consulting April 2014 - Present
FTI Consulting March 2006 - Present
Tufts Health Plan 2002 - 2005
Skills
Revenue Cycle, Data Analysis, Healthcare
Education
Emory University 2005 — 2006
University of Connecticut 1998 — 2002
B.S., Healthcare Management
IntelliSoft Group February 2015 - May 2015
Adecco, Google March 2013 - July 2013
Stay at home dad October 2010 - March 2013
Centene Corporation November 2007 - October 2010
Tufts Health Plan April 2006 - September 2007
Skills
Customer Service, Research, Healthcare, Health Insurance, Microsoft Office, Management, Technical Writing, Project Management, Medicaid, Public Speaking, Insurance, Microsoft Excel, Training, Software Documentation
Education
Fitchburg State College 1992 — 1996
Bachelor, History
Westford Academy 1989 — 1992
College/University Preparatory and Advanced High School/Secondary Diploma Program
Tufts Health Plan 2006 - Present
Tufts Health Plan 2004 - 2006
Tufts Health Plan 2001 - 2004
Tufts Health Plan 1997 - 2001
Tufts Health Plan 1992 - 1997
Skills
Analysis, Process Improvement, Healthcare, Program Management, Data Analysis, Business Analysis, Cross-functional Team..., Visio, Software Documentation, Managed Care, HIPAA, Health Insurance, Management, Healthcare Information..., Business Process..., Vendor Management
Education
Framingham State University 1990 — 1991
Arlington High School 1986 — 1990
Tufts Health Plan November 1997 - Present
Harvard Pilgrim Health Care May 1992 - October 1997
Skills
Claim, Managed Care, Health Insurance, Underwriting, Insurance, Employee Benefits, Medicare, Group Insurance, Healthcare, Health Care Reform, Disability Insurance, Brokers, Actuarial Science, Reinsurance
Education
Framingham State University 1990 — 1994
Digital Benefit Advisors August 2013 - Present
Northwestern Group Associates 2006 - Present
Northwestern Group Associates 2006 - Present
Strategic Employee Benefit Services 2006 - Present
Northwestern Group Associates July 2006 - August 2013
Northwestern Group Associates July 2006 - August 2013
Northwestern Group Associates July 2006 - August 2013
Tufts Health Plan 1994 - 2009
Tufts Health Plan May 1994 - July 2006
Skills
Health Insurance, Managed Care, Health Savings Accounts, Provider Relations, Health Care Reform, Employee Benefits, Insurance, PPO, Life Insurance, Disability Insurance, Healthcare Industry, HIPAA, Dental Insurance, Healthcare Reimbursement, Manage Client..., COBRA, Group Insurance, Voluntary Employee..., Benefits Administration
Education
Framingham State College 1977 — 1980
Holy Cross Academy, Brookline
Tufts Health Plan February 2014 - Present
Tufts Health Plan March 2012 - February 2014
Tufts Health Plan March 2007 - March 2012
Tufts Health Plan January 2007 - March 2007
Tufts Health Plan October 2004 - January 2007
Deloitte Consulting September 1996 - October 2004
Education
Harvard Business School 1998 — 2000
Masters in Business Administration
Duke University 1992 — 1996
BA, Public Policy
Steward Health Care Accounting SupervisorCaritas Physician NetworkAugust 2007 - February 2013
Tufts Health Plan 1983 - 2007
Skills
Budgets, Microsoft Excel, Managed Care, HIPAA, Medicare, Process Improvement, Financial Analysis, Customer Service, Strategic Planning, Healthcare, Management, Revenue Cycle, Access, Insurance, Hospitals
Education
Framingham State University 2000 — 2008
nasson 1972 — 1976
Tufts Health Plan September 2015 - Present
Cisco Systems December 2012 - October 2014
Cobham Advanced Electronic Solutions June 2012 - October 2012
Massachusetts Clean Water Trust February 2012 - March 2012
The Hanover Insurance Group August 2011 - September 2011
Franklin Pierce University August 2009 - November 2009
Fidelity Investments October 2008 - May 2009
Hewlett Packard February 2008 - August 2008
Wellington Management December 2007 - February 2008
Thermo Fisher Scientific November 2007 - November 2007
Skills
Process Improvement, Business Analysis, Analysis, SQL, Requirements Analysis, Microsoft SQL Server, Windows, Analytics, SDLC, Access, Software Documentation, ERP, Oracle, Databases, Program Management, SharePoint, Business Intelligence, Testing, Training
Education
Fitchburg State College 1972 — 1975
BS in Ed, English
New Horizons 2010 — 2011
N/A, SQL BI
Quinsigamond Community College 1970 — 1972
Associate's Degree, Liberal Arts
Cape Cod Volunteers June 2013 - Present
Tufts Health Plan July 1999 - October 2009
Parametric Technology Corporation (PTC) 1995 - 1999
Education
Eastern Nazarene College 1971 — 1975
Bachelor's degree, English/Language Arts Teacher Education
Tufts Health Plan January 2005 - Present
Tufts Health Plan May 2001 - January 2005
Children's Hospital 1999 - 2001
BankBoston 1997 - 1999
Skills
Financial Analysis, Medicare, Healthcare, Auditing, Accounting, Sarbanes-Oxley Act, General Ledger, Variance Analysis, Internal Controls, Financial Reporting, Financial Accounting, Accounts Payable, Internal Audit, Tax, QuickBooks, Access, Healthcare Consulting, Managed Care
Education
University of Phoenix 2010 — 2012
MSA, Accountancy
Emmanuel College 2006 — 2008
BSBA, Business
Tufts Health Plan November 2007 - Present
Private HealthCare Systems / Multiplan August 1997 - November 2007
O'Neill Finnegan & Jordan 1993 - 1997
Hartstein & Associates 1990 - 1993
Skills
Medicaid, HMO, Vendor Management, Healthcare Industry, PPO, Marketing Communications, Healthcare Information..., Provider Relations, Managed Care, Underwriting, Sales, Customer Service, Health Care Reform
Education
Elizabethtown College
B.S, Business Management
Yale University School of Medicine July 2013 - Present
University of Washington July 2012 - June 2013
University of Washington March 2009 - June 2012
UCSF Medical Center July 2006 - June 2008
UCSF Medical Center June 2005 - June 2008
Mayo Clinic July 2003 - May 2005
Cyberedit, Inc November 2001 - May 2005
Stanford University Medical Center 1998 - 2003
Tufts Health Plan June 1999 - August 1999
Skills
MRI, Radiology, Clinical Research, Digital Imaging, Board Certified, Medical Education, Medical Imaging, Ultrasound, Cardiovascular Imaging, Computed Tomography, High resolution chest CT, Cardiac MRI, Radiography, Epidemiology, Cancer, Medicine, PACS, Healthcare Information..., Hospitals
Education
Stanford University School of Medicine 1998 — 2003
MD, Medicine
Emory University 1994 — 1998
B.S., Biology
Tufts Health Plan August 2009 - Present
Arbella Insurance Group March 1990 - April 2001
Wang Laboratories 1984 - 1990
Skills
PMP, SDLC, Process Improvement, Business Analysis, Vendor Management, Visio, Project Management, Requirements Analysis, Data Warehousing, Integration, Requirements Gathering, Business Intelligence, Program Management, Enterprise Architecture, Cross-functional Team..., Data Modeling, ETL, IT Strategy, Management, Change Management
Education
Northeastern University 2012 — 2015
Master's degree, Health Informatics
Framingham State College
BS Education
Anthem, Inc. March 2015 - Present
DentaQuest December 2013 - October 2014
Consultant June 2013 - November 2013
Tufts Health Plan April 2011 - July 2012
Tufts Health Plan June 2008 - April 2011
Tufts Health Plan September 2006 - July 2008
Blue Cross Blue Shield of Massachusetts July 2004 - August 2006
Skills
Health Insurance, Medicare, Medicare Advantage, Medicare Prescription..., Medicare Part D, Managed Care, TRICARE, HMO, CMS, PPO, NCQA, Health Care Reform, Customer Service, Customer Satisfaction, Public Speaking, Appeals, Medical Terminology, Grievances, Employee Training, Peer Mentoring, Data Analysis, Microsoft Office, Microsoft Excel, Team Building, ICD-9, PowerPoint, Outlook, Process Improvement, Lotus Notes, HIPAA, Healthcare Industry, Provider Relations, Healthcare, Health Policy, Training, Claims Resolution, Claim
Education
Fitchburg State College 1999 — 2002
3 years of study Business Management, Bachelors program
Essex Agricultural & Technical Institute 1995 — 1999
High School Diploma, Animal Sciences / Agricultural Business
Tufts Health Plan September 2014 - Present
UnitedHealthcare Community Plan December 2011 - August 2014
UnitedHealthcare/Evercare April 2009 - December 2011
Jackson Health System/JMH Health Plan April 2008 - April 2009
WellCare/Staywell Health Plan of Florida February 2006 - March 2008
WellCare/Staywell Health Plan of Florida May 2004 - March 2006
Regis House January 2002 - May 2004
Skills
Managed Care, Medicare, Medicaid, HMO, Fundraising, Product Marketing, Sales Management, Sales Support, Health Education, Leadership, Sales, Sales Operations, Management, Team Building, Strategic Planning, Marketing, Healthcare Management, Healthcare Industry, Healthcare, Health Insurance, HIPAA, Event Planning, Customer Service, Community Outreach
Education
Florida International University 2002 — 2004
Masters, Public Health
University of Massachusetts Lowell 1996 — 2001
Bachelors, Community Health
Brockton High School 1992 — 1996
HS Diploma, n/a
Tufts Health Plan onsite case managerBlue Cross Blue Shield of Ma1994 - 1996
Metrowest Medical Center Natick 1980 - 1995
St Louis City Hospital 1975 - 1980
Skills
Managed Care, Healthcare, Hospitals, Healthcare Management, Nursing, Healthcare Information..., Utilization Management, Case Managment, Home Care, HIPAA, Disease Management, Healthcare Consulting, Medical/Surgical, Ambulatory, Medicare, Medicaid, EMR
Education
Framingham State University 1982 — 1985
health care administration;graduate studies
Saint Louis University 1971 — 1975
BSN, Nursing
Tufts Health Plan August 2012 - Present
Tufts Health Plan June 2010 - July 2012
Tufts Health Plan August 2009 - June 2010
Skills
Managed Care, Employee Benefits, Customer Service, Medicare, Insurance, Health Insurance, Underwriting, Claim, Leadership, Workers Compensation, Client Representation
Education
Excelsior College
BS, Business Management, Anthropology
Alere Analytics (formerly DiagnosisONE, Inc) October 2012 - Present
Philips April 2007 - October 2012
PMS November 2004 - April 2007
Philips May 1998 - November 2004
Tufts Health Plan 1986 - 1998
Skills
Wordpress, BuddyPress, SAP R/3, SAP BW, SAP FI/CO Configuration, Business Objects, Business Intelligence, Business Analysis, ITIL Certified, PRINCE2, PowerPoint, Visio, Microsoft Office, Oracle SQL, PL/SQL, Unix Shell Scripting, Agile Methodologies, Access, Process Improvement, Databases, Business Process, WordPress, SAP ERP, Management, Requirements Analysis, Project Management, Integration
Education
Emmanuel College 2002 — 2007
BSBA, Business Administration
Tewksbury Memorial High School 1978 — 1981
TKT SOFTWARE SERVICES, INC. June 2011 - December 2012
Action, Inc. January 2010 - April 2011
Tufts Health Plan October 2005 - January 2007
Tufts Health Plan September 2004 - August 2005
Athena Health December 2000 - January 2003
Skills
Managed Care, Healthcare, Health Insurance, Medicare, Sales, Insurance, Strategic Planning, Customer Service, HIPAA, Analysis, Management, Employee Benefits, Process Improvement, Marketing, Nonprofits, Data Analysis, Program Management
Education
Simmons College 2000 — 2004
MHA, Healthcare Administation
Gettysburg College 1989 — 1993
Bachelor's degree, Psychology
Waltham High School
Waltham High School
Tufts Health Plan October 2011 - Present
McKesson 2000 - 2011
Mariner Health Care 1994 - 1999
Skills
Managed Care, Healthcare, Utilization Management, Medicaid, HIPAA, Clinical Research, Medicare, Healthcare Consulting, Healthcare Information..., Disease Management, Hospitals, Healthcare Management, Informatics, Nursing, Revenue Cycle, Healthcare Industry, Patient Advocacy, Home Care, EHR, Patient Safety, EMR, Physician Relations, Medicine, Patient Education, Acute Care, Quality Improvement, Inpatient, Case Management, Health Education, Health Insurance, Physicians, Health Policy, Provider Relations, Ambulatory, Medical Coding, ICD-9, Medical Billing, Pediatrics
Education
Simmons College, MHA
MHA, Master in Health Care Administration
Fitchburg State College 1976 — 1980
RN, BSN, Nursing
Tufts University September 2007 - May 2013
Emmanuel College September 2008 - May 2011
Emmanuel College January 2008 - May 2011
Tufts University June 2006 - June 2007
Tufts Health Plan April 2003 - March 2005
Skills
Dynamical Systems, Chaos Theory, Mathematics, Research, Teaching, Curriculum Design, Tutoring
Education
Tufts University 2008 — 2015
Doctor of Philosophy (Ph.D.)
Tufts University 2005 — 2007
Master’s Degree
Emmanuel College 1998 — 2003
B.A.
Masconomet 1993 — 1997
CVS Health May 2013 - Present
CRICO January 2006 - May 2013
HealthAlliance Hospital March 2003 - January 2006
Tufts Health Plan 1996 - 2003
Skills
Patient Safety, Healthcare, Program Management, Process Improvement, Risk Management, Public Speaking, Data Mining, SharePoint, Non-profits, Strategic Planning, Project Management, Microsoft Excel
Education
Fitchburg State College 1974 — 1978
Bachelor of Science (B.S.), Registered Nursing/Registered Nurse
North DuPage Special Education Cooperative Administrative Assistant / Student ServicesNorth DuPage Special Education CooperativeFebruary 2014 - Present
Commonwealth Hematology Oncology September 2009 - January 2013
Brockton Hospital September 2008 - September 2009
Tufts Health Plan December 2007 - September 2008
Education
Endicott College 2002 — 2006
Bachelors, Psychology
Tufts Health Plan – Network Health July 2008 - Present
Network Health October 2010 - July 2013
Network Health July 2008 - October 2010
BMC HealthNet Plan April 2004 - June 2008
Tufts Health Plan 1998 - 2003
Skills
Data Analysis, Healthcare Information..., HIPAA, Healthcare, Software Documentation, Health Insurance
Education
Gibbs College 2000 — 2002
Associates, Multimedia and Visual Communications
Gibbs College-Boston 2000 — 2002
Associate of Arts (AA), Design and Visual Communications, General
Tufts Health Plan February 2015 - Present
Neighborhood Health Plan May 2011 - June 2012
Neighborhood Health Plan October 2007 - May 2011
United Health Care October 2006 - October 2007
Skills
Medicare, Medical Billing, Medical Coding, Medicaid, Claim, Insurance, CPT, ICD-9, Provider Relations, Analysis, Employee Benefits, HCPCS, Medical Records, Microsoft Excel, Management, HIPAA, Invoicing, Healthcare, Managed Care, Auditing, Health Insurance, Revenue Cycle, Customer Service, PowerPoint, Microsoft Word, Healthcare Management, Team Building
Education
New England College of Business and Finance 2013 — 2014
Master of Healthcare Management, Long Term Care Administration/Management, 3.70
Attended New England College of Business and Finance 2008 — 2013
BSBA, Business Administration and Management, General, 3.59
Fitchburg State University 2004 — 2006
Biology
Tufts Health Plan November 2012 - Present
Hallmark Health System, Inc. June 2007 - November 2012
US Army January 2002 - January 2006
Skills
Healthcare Information..., SQL, Microsoft Office, EMR, Microsoft SQL Server, Meditech, Business Analysis, Networking, Information Technology, Lotus Notes, SDLC, Active Directory, System Administration, Databases, Healthcare, Healthcare Management, Systems Analysis, Computer Hardware, Customer Service, IT Management, Citrix, Troubleshooting, EHR, Process Improvement, Integration, Informatics, Software Documentation, VPN, Agile Methodologies, Access, Technical Support, System Deployment, Software Implementation, PACS, Network Administration, Disaster Recovery
Education
DeVry University 2007 — 2011
Bachelor's degree, Computer Informaton Systems
Connolly Healthcare October 2012 - Present
Sabre Holdings March 2011 - May 2012
Granite Telecommunications January 2011 - March 2011
B. Donelin Financial Services Inc. April 2010 - December 2010
Tufts Health Plan August 2001 - March 2010
Verizon January 1980 - August 2001
Skills
PL/SQL, SQL, SQL Tuning, Unix, Oracle, Database Design, Data Modeling, Data Migration, Problem Solving, Microsoft SQL Server, Data Warehousing, Business Intelligence, SharePoint, Requirements Analysis, Databases, T-SQL, SDLC, Process Improvement, Enterprise Architecture, Business Analysis, Integration, ETL, Testing, UML, Systems Analysis, Data Warehouse..., Business Requirements, Analysis, SSRS, Visio, MS Project, Crystal Reports, Requirements Gathering, Software Project..., Access, Software Documentation, Business Objects, Database Administration, Informatica, Data Integration, Erwin, Stored Procedures, Data Mining, Visual Basic, SSIS, Agile Methodologies, Management, Oracle SQL Developer
Education
Emmanuel College 1975 — 1980
B.A, Mathematics and Chemistry
Archbishop Williams High School
Tufts Health Plan June 2014 - Present
EMD Millipore June 2012 - May 2014
EMD Millipore October 2006 - May 2012
WilmerHale September 1999 - October 2006
Education
Georgetown University Law Center 1996 — 1999
JD, Law
Harvard University 1992 — 1996
AB, Government
Arthur J. Gallagher & Co. December 2012 - Present
Arthur J. Gallagher & Co. July 2008 - December 2012
Lamoureux Healthcare Solutions 2006 - 2008
Perot Systems / Harvard Pilgrim Health Care 2001 - 2005
Partners Healthcare 1998 - 2001
Tufts Health Plan 1994 - 1998
Cross Country Group 1993 - 1997
Skills
Insurance, Leadership, Customer Service, Healthcare, Employee Benefits, Strategic Planning, Account Management, Team Building, Health Insurance, Team Leadership, Business Strategy, Project Management, Microsoft Office, Process Improvement, Data Analysis, Process Engineering, Cross-functional Team..., Microsoft Excel, Public Speaking, Microsoft Word, Staff Development, Flash Animation, Product Development, Program Implementation, Compliance, Affordable Care Act, Employee Training, Event Planning, Event Management, Live Events, Training, Management, CRM, Analysis, Call Centers, Sales
Education
Emmanuel College 1997 — 2001
Bachelor of Science (B.S.), BSBA-Cum Laude, Business/Econ
Somerville High School 1986 — 1991
UMass Memorial Health Care, Inc August 2013 - Present
BMC HealthNet Plan December 2011 - August 2013
Network Health April 2011 - December 2011
Tufts Health Plan November 2005 - April 2011
UMass Memorial Medical Center May 2001 - November 2005
Education
Framingham State University 1990 — 1994
B.A., Public Administration
Partners HealthCare January 2007 - Present
Tufts Health Plan 2004 - 2007
Tufts Health Plan 2002 - 2004
Risk Based Solutions 2001 - 2002
The Bostonian Group 2000 - 2001
Tufts Health Plan 1996 - 2000
Tufts Health Plan 1991 - 1996
Skills
Healthcare, Hospitals, Process Improvement, Data Analysis, Financial Analysis, Microsoft Excel, Access, Microsoft Word
Education
Fitchburg State College 1985 — 1989
Bachelor of Science, History
Tufts Health Plan August 2013 - July 2015
Tufts Health Plan January 1999 - August 2013
Skills
Call Centers, HIPAA, HMO, Health Insurance, Insurance, Medicaid, Medicare, Provider Relations, Employee Benefits
Education
Framingham State University
waltham High school
waltham High school
Tufts Health Plan UnderwriterTHP2000 - Present
Skills
Health Insurance, Underwriting
Education
Framingham State College 1991 — 1995
BA, Business Administration
State of Boston Department of Mental Health January 2012 - Present
US Security Associates January 2010 - January 2012
Wings over Somerville March 2008 - February 2009
Tufts Health Plan April 2008 - November 2008
OfficeMax April 2006 - November 2007
City Year January 2005 - November 2005
Skills
Windows Server 03/08, Linux, Windows 7, Vista, XP
Education
Kaplan Career Institute 2010 — 2011
Computers/IT
Fisher College 2006 — 2007
Business, Marketing, Business Major
Shenandoah Valley Academy 1999 — 2003
High School, Science
Tufts Health Plan July 2015 - Present
Tufts Health Plan November 2002 - Present
Operations Up!- Tufts Health Plan August 2014 - Present
Tufts Health Plan July 2009 - Present
Tufts Health Plan April 2011 - July 2012
Skills
Healthcare, Health Insurance, HIPAA, Healthcare Management, Managed Care, Project Management, Medicare, Strategic Planning, ICD-10, PMP, Health Policy, Healthcare Information..., Process Improvement, Management, Healthcare Consulting, Quality Improvement, EMR, Medicaid, EHR, Disease Management, Utilization Management, Healthcare Industry, Provider Relations, Medicare Part D, Project Portfolio..., Project Development, Project Expertise, Risk Management, Team leadership, Work flow Planning, Relationship building, Strategic objectives, Deadline management, Added value, Mentoring, Change management, Transformation
Education
Framingham State College
BA, Liberal Arts
Citizens Financial Group, Inc. May 2015 - Present
Pena Madridsta Boston March 2014 - Present
Citizens Financial Group, Inc. February 2014 - November 2014
John Hancock Financial Services October 2011 - June 2013
Wells Fargo May 2011 - September 2011
Tufts Health Plan January 2011 - April 2011
State Street February 2010 - March 2010
State Street June 2008 - July 2009
Fisher College September 2007 - December 2007
Skills
Customer Service, Call Centers, Microsoft Excel, Microsoft Office, Software Documentation, PowerPoint, Office Management, Long Term Care Insurance, Office Administration, Data Entry, Microsoft Word, Outlook, Teamwork, Time Management, Insurance, Clerical Skills, General Office Duties, Claim Analysis, Call Center, FileNet, Remedy, Technical Issues, RACF, Rumba, SharePoint, Binders, Sorting, LifePro, Scanners, FileMaker, Highly detail oriented, Project Delivery, Citrix, Mainframe, Validation, Oracle E-Business Suite, Event Planning
Education
Endicott College 2012 — 2014
Master of Business Administration (M.B.A.), Operations Management
Fisher College 2004 — 2008
Bachelor of Science (BS), Business Management
Malden Catholic High School 2000 — 2004
High School Diploma
PfP Industries August 2014 - Present
Bosch January 2014 - August 2014
Tufts Health Plan June 2012 - May 2013
Carolina By Product January 2008 - July 2009
Atlantic Southeast December 2004 - January 2008
Hertz Car Rental July 2004 - October 2006
Skills
Inventory Management, Sales Management, Sales, Merchandising, Account Management, Customer Service, Sales Operations, Purchasing, Retail, Inventory Control, Grocery, Outside Sales
Education
Fort Valley State University 2003 — 2007
Bachelor's degree, Mass Communication
Ronald E Mcnair Highschool 1999 — 2003
diploma, Applied Mathematics
Tufts Health Plan September 2005 - Present
Education
Drew University 1974 — 1978
Bachelor of Science (BS), English Language and Literature/Letters
Red Hawk Fire&Security September 2013 - Present
Advanced Safety Systems November 2012 - September 2013
Tufts Health Plan October 2012 - November 2012
Robert Half Accountemps 2012 - October 2012
Cintas Fire Safety August 2010 - August 2011
Siemens Fire Safety September 2008 - July 2010
SimplexGrinnell 2005 - 2007
Skills
Sales, Customer Retention, Customer Service, Accounting, Account Management, Recruiting, Team Building, Sales Presentations, Salesforce.com, Sales Management, Business Development, Contract Negotiation, Operations Management, Cold Calling, Customer Satisfaction, Sales Process, Direct Sales
Education
Fitchburg State College 2002 — 2005
Bachelor of Science (BS), Business Administration, Management and Operations
Mount Wachusett Community College 1999 — 2002
Associate's degree, Accounting and Finance
Tufts Health Plan January 2011 - Present
Tufts Health Plan May 2009 - January 2011
Ruby Tuesday May 2008 - January 2009
Skills
Microsoft Office, Microsoft Excel, Outlook, Customer Service, PowerPoint
Education
Framingham State College 2007 — 2008
psychology
hernando childrens October 2012 - Present
outcomes inc June 2006 - May 2007
Tufts Health Plan February 2004 - May 2006
Skills
fluent in Russian
Education
Framingham State College 1989 — 1995
Associate's degree, Criminal Justice and Corrections
Tufts Health Plan 2011 - Present
Skills
Customer Service, Microsoft Excel, Strategic Planning
Education
Politenik Negrei Bali 2009 — 2010
Indonesian Language and Culture
University of North Carolina at Wilmington
Bachelor of Arts (B.A.), Political Science
Edith Cowan University