Washington Mutual Card Services
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566 Washington Mutual Card Services employees in database. Find out everything there's to know about Washington Mutual Card Services employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
Washington Mutual Card Services Employees
Ambit Energy September 2015 - Present
The Paskin Group March 2015 - September 2015
BG Staffing 2013 - 2015
Ace Cash express Corp November 2009 - October 2014
Regional Acceptance Corporation April 2008 - September 2009
Washington Mutual Card Services February 2007 - February 2008
Triad Financial Corporation June 2005 - December 2006
Skills
Microsoft Excel, Word,..., Business Analysis, Requirements Analysis, Microsoft SQL Server, User Acceptance Testing, Project Delivery, SharePoint, Program Management, Management, Call Centers, Leadership, Strategy, Credit, Banking, Customer Service, Microsoft Excel, Sales, Payments, PowerPoint, Accounting, Loans, Risk Management, Access, Process Improvement, Team Leadership, Team Management, Credit Cards, Financial Services, Data Analysis, Project Management, Skip Tracing, Debt Management, Loan Servicing, Credit Risk
Education
Ambit University 2015 — 2019
Bachelor of Business Administration (B.B.A.), International Marketing
Concorde Career Institute-Arlington 2014 — 2014
Medical Office Administration, Medical Office Administration (MOA), 3.5
Everest College 2003 — 2005
Business Administration, Associates Degree, 3.5
Lamar High School 1998 — 2003
High School Diploma, High School Diploma, 3.5
Keller Williams Realty March 2011 - February 2014
American Capital Group 2006 - 2009
Washington Mutual Card Services 2004 - 2006
Skills
Sellers, First Time Home Buyers, Buyer Representation, Real Estate, Listings, Foreclosures, Relocation, New Home Sales, Investment Properties, REO, Single Family Homes, Real Estate Transactions, Condos, Residential Homes, Investors, Luxury, Property Management, Property, HUD, Buyers, FHA, Referrals
Education
Everett Community College 2001 — 2004
Associate's degree
Astound September 2008 - Present
Washington Mutual Card Services January 2007 - July 2008
contra costa county regional medical hospital August 2005 - December 2006
Skills
Multi Tasking, Social Skills, Bi-lingual Business..., Familiar with multiple...
Education
Diablo Valley College 2010 — 2014
working on associates degree, Concentration: Business Marketing
liberty high school 1998 — 2001
Central Bank Of Kansas City November 2014 - August 2015
State Street March 2014 - August 2014
State Street Bank March 2012 - March 2014
State Street February 2009 - March 2012
State Street May 2007 - February 2009
State Street May 2005 - May 2007
State Street March 2004 - May 2005
Washington Mutual Card Services May 2003 - March 2004
Skills
Financial Analysis, Banking, Financial Reporting, Accounting, Account Reconciliation, Cash Management, Finance, Credit Analysis, Loans, Equities, Investments, General Ledger, Corporate Finance, Financial Services
Education
Iowa State University - College of Business 2001 — 2003
Bachelor of Science, Finance
Irvine Valley College 1997 — 2001
General Education Credits
Bank of America May 2009 - Present
Nationstar Mortgage March 2013 - December 2013
Washington Mutual Card Services December 2004 - December 2006
Skills
Computer Network..., System Administration, New Business Development, Entrepreneurship
Education
Grand Canyon University 2013 — 2016
Bachelor's degree, Business Administration and Management, General
Tarrant County College 1994 — 1997
Associate of Arts (A.A.), Music Theory and Composition
Symantec June 2013 - Present
Symantec February 2010 - May 2013
JPMorgan Chase September 2008 - December 2009
Washington Mutual Card Services October 2005 - September 2008
Providian Financial May 1994 - October 2005
Skills
Architecture, IVR, System Deployment, Routing, Networking, Engineering, Systems Analysis, CRM, SaaS, IT Service Management, Vendor Management, Strategy, Software Development, IT Operations, Data Center, IT Strategy, Program Management, Telecommunications, Integration, Management, SDLC, Outsourcing, Business Intelligence, Enterprise Architecture
Education
Staffordshire University 1989 — 1990
De Montfort University 1987 — 1989
Seeking New Position/Opportunity March 2010 - November 2014
Houston Housing Authority 2010 - 2014
Capital One Bank July 2008 - June 2009
Texas State Bank – 5 Riverway August 2006 - November 2007
People's Trust Federal Credit Union October 2003 - May 2006
Nationwide Insurance October 2002 - October 2003
Washington Mutual Card Services February 2000 - May 2002
Skills
Strategic Planning, Event Planning, Public Relations, Leadership, Event Management, Customer Service, Team Building, Entrepreneurship, Social Media, Marketing, Budgets, Public Speaking
Education
Houston Community College
University of Houston
Business Administration
North Texas Cheetahs Youth Track Club November 2003 - Present
Capital One Bank August 2011 - November 2014
Citigroup January 2006 - December 2009
Washington Mutual Card Services September 2005 - January 2006
Providian 1999 - 2005
The Romney Group January 1998 - April 1999
Reunion Home Services, Incorporated January 1997 - January 1998
AMRE, Incorporated August 1994 - January 1997
Kraft Foodservice January 1993 - February 1995
Prosource, Inc. June 1990 - December 1992
Skills
Process Improvement, Performance Management, Leadership, Recruiting, Training, Operations Management, Management, CRM, Program Management, Coaching, Call Center, Team Leadership, Forecasting, Strategic Planning, Project Management, Customer Service, Budgets, Call Centers, Employee Training, Sales, Sales Management, Sales Operations, Start-ups
Education
Louisiana State University 1978 — 1982
Mass Communications
Lake Charles High School 1975 — 1978
Radia Inc., P.S. December 2013 - Present
Seattle Children's December 2010 - February 2014
BECU January 2009 - December 2010
Washington Mutual Card Services February 2004 - August 2008
Skills
Customer Service, Underwriting, Problem Solving, Quality Assurance, Healthcare Information..., Fast Learner, Fast Paced Environment, Travel, Mortgage Underwriting, Mortgage Lending, Healthcare, Self-driven, HIPAA, Radiology
Education
Everett Community College 2009 — 2010
Fire Science, Fire Science/Fire-fighting
New York University 2002 — 2004
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
OPIC Oakland Private Industry Council August 2012 - Present
East Bay Works PIC office October 2011 - Present
Mosher Financial Group 2007 - 2009
WSB & Associates March 2004 - April 2007
Black Diamond Real Estate January 2003 - September 2003
Washington Mutual Card Services March 2001 - December 2002
Skills
Administrative Support, Event Planning, Administrative..., Data Entry
Education
Laney College 1992 — 1998
AA, Business/ECE
PCM Services December 2011 - Present
Tax Strategies January 2010 - July 2011
LendingTree May 2005 - January 2007
Plus Funding May 2003 - May 2005
Washington Mutual Card Services March 2000 - April 2003
Skills
Sales, Credit, Sales Management, Contract Negotiation, Loans, New Business Development, Customer Service, Real Estate, Microsoft Office, Customer Relations, Tax Law, Business Management, Quickbooks, Management, Business Development, Product Development, Excel, PowerPoint, Mortgage Banking, Construction Management, FHA, Strategic Planning, Refinance, Investment Properties, Negotiation, Manage Client..., Lead Generation, Selling, Marketing, Sales Operations, Budgets, Team Building, Account Management, Cold Calling, Salesforce.com, Leadership, Contractors, Commercial Real Estate, Project Management, Contract Management, Construction, Real Estate Development, Marketing Strategy, Real Estate Transactions, Renovation, Process Scheduler, Direct Sales, Residential Homes, Operations Management
Education
Brighton High School
Michigan State University
Communication and Media Studies
Elavon, Inc. July 2014 - Present
BB&T March 2013 - June 2014
ZRS Management November 2011 - March 2013
Verizon Wireless November 2009 - July 2010
Washington Mutual Card Services July 2008 - December 2008
Fidelity Investments March 2008 - June 2008
Camden Property Trust January 2005 - January 2006
Cheddar's Casual Cafe December 1999 - May 2004
Skills
Real Estate, Marketing, Property Management, Sales, Social Media, Customer Service, Social Media Marketing, Online Advertising, Microsoft Office, Negotiation, Marketing Strategy, Microsoft Excel, Apartments, Leases, Account Management, Market Research, Advertising, Project Management, Selling, Social Networking, Sales Management, Leadership, Banking, Training, Team Building, Lead Generation, Management, Accounts Payable, Rentals
Education
Macon State College 2000 — 2004
Bachelor of Applied Science (B.A.Sc.), Information Technology
National MS Society Upstate New York Chapter March 2013 - Present
National Kidney Foundation October 2012 - Present
Self-Employed January 2006 - July 2014
Celebration of Life Community, Inc. January 2014 - June 2014
Wood CPA Plus August 2012 - October 2012
National MS Society January 2012 - May 2012
Holocaust, Genocide, and Human Rights Project (Monroe Community College) January 2009 - December 2009
Ridge Road Station October 2003 - December 2005
Washington Mutual Card Services May 2001 - October 2003
Skills
Workshop Facilitation, Marketing, Community Outreach, Program Management, Program Development, Email Marketing, Nonprofits, Fundraising, Training, Volunteer Management, Leadership, Event Planning, Public Speaking, Management, Grants, Customer Service, Grant Writing, Microsoft Office, Leadership Development
Education
The College at Brockport 2010 — 2012
Bachelor of Science (B.S.), Organizational/Interpersonal Communication, 3.87
Monroe Community College 2006 — 2009
Associate of Science (A.S.), General Studies, 3.7
State Farm September 2013 - Present
Dallas Independent School District November 2006 - December 2009
Washington Mutual Card Services April 2005 - April 2006
First Cash Financial Services January 2001 - February 2005
Skills
Management, Sales, Budgets, Customer Service, Customer Retention, Insurance
Education
Dallas County Community College 2003 — 2010
The Seagate Hotel & Spa September 2014 - Present
Parsons Brinckerhoff September 2012 - May 2014
Simon Property Group April 2006 - August 2012
Washington Mutual Card Services 2002 - 2004
Skills
Microsoft Office, Bilingual-English/Spanis..., Highly detail oriented, Multi Tasking, PeopleSoft, AS400 system, OneWorld, Time Management, Data Entry, Management, Spreadsheets, Customer Service, Strategic Planning, Marketing, Event Management, Marketing Strategy, Leadership, Negotiation, Team Building, Event Planning, PowerPoint, Retail, Microsoft Excel, Contract Negotiation, Microsoft Word, Operations Management, Community Outreach, Office Management, Program Management, Social Media Marketing
Education
Keiser University-Ft Lauderdale 2011 — 2015
Bachelor of Applied Science (BASc), Interdisciplinary Studies
Boca Raton Community High School 1996 — 2000
High School
Allianz Asset Management January 2014 - Present
PADI January 2013 - January 2014
Xerox Services August 2005 - December 2012
Washington Mutual Card Services March 2005 - August 2005
Marsh 2001 - 2002
Skills
SSRS, SSIS, T-SQL, ETL, Data Modeling, Database Design, Data Warehousing, Databases, Microsoft SQL Server, Database Administration, Disaster Recovery, VB.NET, SQL, .NET, SharePoint, Oracle, Visio, ASP.NET, C#, Windows Server, Business Analysis, Servers, Software Development, High Availability, Performance Tuning, Cluster
Education
City University of New York-College of Staten Island 2002 — 2004
MS, Computer Science
City University of New York-College of Staten Island 1998 — 2002
BS, Computer Science
SquareTrade May 2015 - Present
Square Trade September 2012 - Present
Washington Mutual Card Services July 2006 - February 2009
Providian Financial November 2001 - July 2006
Providian Financial June 2001 - November 2001
Providian Financial October 1999 - June 2001
Providian Financial June 1997 - October 1999
Skills
Excel, Proposal Writing, Creative Writing, Analytics, Project Management, Staff Development, Training, Customer Satisfaction, Vendor Management, Direct Marketing, Program Management, Leadership, Process Improvement, Business Analysis, Finance, Microsoft Excel, Business Process..., Marketing, Project Planning, Call Centers, Customer Service, Strategy, Management, Email Marketing, Salesforce.com, Quality Assurance, Strategic Planning, Risk Management, Business Strategy, Financial Services, Campaign Management, Business Process, Customer Acquisition, E-commerce, Customer Retention, Visio, Customer Experience, Analysis, Time Management, Sales, CRM, Data Analysis, Product Management
Education
City College of San Francisco
In Progress
City College of San Francisco
Pacific Gas and Electric Company August 2012 - Present
J&L Teamworks September 2011 - November 2012
JPMorgan Chase January 2009 - December 2009
Washington Mutual Card Services August 2007 - December 2008
Circuit City October 2005 - January 2008
Skills
Call Center, Teamwork, Leadership, Outlook, Insurance, Customer Service, Office Management, Data Entry, Administrative..., Microsoft Word, Microsoft Excel, PowerPoint
Education
Heald College 2010 — 2011
A.A.S, Business Administration
Health Career College 2008 — 2008
CPT-1, Phlebotomy
Lamar Advertising August 2011 - Present
Paychex November 2004 - July 2011
Washington Mutual Card Services January 1996 - November 2003
Skills
Salesforce.com, Sales Process, Payroll, Sales, Team Leadership, Sales Operations, Strategic Planning
Education
SUNY Brockport 1992 — 1994
Bachelor of Science (B.S.), Business Administration and Management, General
Genesee Community College 1991 — 1992
Associate of Science (A.S.), Business Administration and Management, General
SUNY Geneseo 1990 — 1991
Accounting
Albion High School 1986 — 1990
NYS Regents Diploma, Mathematics
Celebrity Nails May 2014 - Present
Joe brown's Caramel Co January 2011 - Present
Verrizon wireless June 2006 - Present
Washington Mutual Card Services January 2004 - June 2006
Skills
good communication and..., Productive in..., innovative creative..., adaptable and reliable, Credit, Banking, Financial Analysis, Financial Modeling, Investments, Finance, Accounting, Mortgage Lending, Retail Banking, Strategic Financial..., Managerial Finance, Financial Reporting, Analysis, Budgets, Financial Services, Tax, Cash Management, Loans, Credit Risk, Credit Analysis, Financial Risk, Program Management, Securities, Portfolio Management, Asset Management, Corporate Finance, Financial Forecasting, Variance Analysis, Financial Advisory, Funding, Credit Cards
Education
Embry riddle aeronautical university 2013 — 2015
Bachelor of Applied Science (B.A.Sc.), Aviation engineer
Portland Community College 2011 — 2013
Associate of Science (A.S.), Aviation/Airway Management and Operations
Edmonds Community College 2002 — 2005
Associate of Science (A.S.), Business Administration and Management, General
Lynnwood high school 1998 — 2002
Diploma, Business/Commerce, General
Kaiser Permanente September 2011 - Present
Fireman's Fund IC November 2010 - June 2011
JP Morgan Chase (formerly Washington Mutual) March 2007 - March 2009
Washington Mutual Card Services December 2004 - April 2007
T-Mobile November 2002 - October 2004
T-Mobile December 2000 - November 2002
Promina Doctors and Hospitals September 1999 - December 2000
1-800-Database August 1998 - September 1999
Skills
PMO, SDLC, ITIL, Avaya, PMLC, Microsoft SQL Server, SQL, Data Analysis, MS Project, Project Management, Project Planning, Certified Project..., Unix Operating Systems, Oracle 9i, Oracle Applications, Ad Hoc Reporting, Performance Reporting, Business Decision Making, Investigative Reporting, Statistical Reporting, Oracle, Outsourcing, Testing, Program Management, Process Improvement, Integration, Software Documentation, Unix
Education
Mercer University 1993 — 1997
BS, Computer Information Systems
Federal Reserve Bank of New York 2012 - Present
Kaiser Permanente 2010 - 2012
Washington Mutual Card Services 2008 - 2009
GE Money, WMC Mortgage 2004 - 2008
GE Money 2003 - 2004
GE Money 2001 - 2003
Skills
Strategy
Education
Columbia University - Columbia Business School
MBA
Dartmouth College
BA, Computer Science
St. Luke's University Health Network July 2014 - Present
St. Luke's University Health Network June 2012 - June 2013
La Casa De Salud Inc. August 2009 - May 2012
Iowa Sport Management March 2008 - August 2009
Washington Mutual Card Services April 2004 - August 2006
Education
Berkeley College New
Health Care Management
Monroe College
Bachelors, Health Service Administration
Mount Saint Mary College
Nursing
Community United February 2010 - Present
J.P. Morgan April 2004 - May 2014
Washington Mutual Card Services June 1999 - March 2004
Skills
Microsoft Word, Project Planning, Management, Outlook, Financial Reporting, Data Entry, Financial Analysis, Risk Management, Customer Service, Banking, Financial Services, Microsoft Excel, Mortgage Lending, Leadership, Microsoft Office, Loans, Analysis, Accounting, Research, Public Speaking, Call Centers, Finance, Credit, Training, Mortgage Banking, Access, Process Improvement
Education
Coker College 2014 — 2016
Bachelor's degree, Social Work
University of Virginia 2010 — 2011
Certificate, Medical Transcription/Transcriptionist
Florence-Darlington Technical College 1994 — 1996
Associate's degree, Dental Radiation Health and Safety
Florence-Darlington Technical College
Associate's degree, Dental Assisting/Assistant
NetSpend February 2014 - Present
Wells Fargo January 2013 - November 2013
Wells Fargo July 2012 - December 2012
Wells Fargo April 2010 - November 2010
Newcourse Marketing October 2007 - July 2009
Washington Mutual Card Services November 2005 - March 2007
Washington Mutual Card Services September 2004 - October 2005
Providian Financial March 2001 - August 2004
Providian Financial September 1999 - February 2001
Providian Financial February 1997 - August 1999
Skills
Financial Services, Customer Acquisition, Database Marketing, Direct Marketing, Email Marketing, Product Management, Analytics, Forecasting, Strategy, Competitive Analysis, Marketing, Direct Mail, Segmentation, Credit Cards, Relationship Management, Cross-functional Team..., Business Analysis, Process Improvement, Management
Education
Golden Gate University 2012 — 2016
Bachelor of Science in Business, Finance Concentration
Credit One Bank May 2013 - Present
Bluestem Brands January 2011 - May 2013
First Financial Bank USA January 2009 - February 2010
Washington Mutual Card Services January 2004 - January 2009
Fleet Credit Card Services June 2002 - December 2003
Cybiko, Inc January 2001 - February 2002
First USA February 1989 - January 2001
Skills
Credit Cards, Vendor Management, Process Improvement, Operations Management, Financial Services, Customer Service, Performance Management, Call Center, Business Process..., Credit, Management, Leadership, Risk Management, Team Building, Banking, Workforce Management, New Business Development, Call Centers, Executive Management, Portfolio Management, Business Analysis, Loans, CRM, Analytics, Outsourcing, Business Intelligence, Finance, Credit Risk, Forecasting, Analysis, Customer Experience, Consumer Lending, Financial Risk, Customer Retention, Strategy, Relationship Management, Change Management, Cross-functional Team..., Financial Analysis, Loss Mitigation, Team Leadership, Customer Satisfaction, Loan Servicing, Strategic Planning, Training, Mortgage Servicing, P&L Management, Budgets, Call Center Development, Mortgage Lending
Education
Judson University 1999 — 2002
BA, Business Administration, Management and Operations
Judson College (IL)
Annan Consulting Services March 2012 - Present
Hewlett-Packard February 2008 - March 2012
Wells Fargo March 2005 - May 2006
Washington Mutual Card Services 2002 - 2005
Washington Mutual Card Services 2002 - 2005
GE Capital 1990 - 1997
Skills
Cross-functional Team..., Operations Management, Strategy, Six Sigma, Process Improvement, Business Excellence, Transformational..., Programme Office, Davox, Predictive Dialers, CACS, Customer Risk, Loss Reduction, TRIAD, Collection Strategy, Credit Card Analytics, Decision Trees, Consumer Lending, Home Equity, Mortgage Underwriting, Outsourcing
Education
Kent State University 1985 — 1990
Bachelor's degree, Accounting
Delta Air Lines August 2015 - Present
Delta Air Lines November 2011 - July 2015
Delta Air Lines April 2007 - November 2011
Delta Air Lines May 2006 - April 2007
Washington Mutual Card Services October 2003 - April 2006
AirTran Airways April 2002 - October 2003
CarsArrive Network September 2001 - April 2002
American Express October 2000 - July 2001
LogistiCare September 1997 - October 2000
Fleet Finance, Inc. November 1995 - May 1997
Skills
Pricing
Education
State University of West Georgia 1993 — 1995
BBA, Finance
Fort Valley State University 1991 — 1993
M&T Bank November 2002 - Present
Washington Mutual Card Services August 1999 - August 2002
Education
George Mason University
B.S., Psychology
American Express October 2010 - Present
Cognizant Technology Solutions February 2000 - September 2010
Washington Mutual Card Services July 2006 - July 2007
Legg Mason July 2005 - June 2006
Nielsen Media Research August 2002 - August 2003
Skills
SDLC, Web Services, SOA, Requirements Analysis, Solution Architecture, Enterprise Architecture, Java Enterprise Edition, Agile Methodologies, Integration, Software Project..., Weblogic, Websphere, Business Analysis, Requirements Gathering, Oracle
Education
College of Engineering Pune 1994 — 1998
1998, Electornics and Telecom
A B HIghschool Chalisgaon
Synchrony Financial September 2014 - Present
Silicon Valley Bank June 2011 - September 2014
Visa August 2010 - June 2011
Bling Nation October 2009 - July 2010
M Squared Consulting June 2009 - October 2009
JP Morgan Chase March 2006 - April 2009
Washington Mutual Card Services March 2006 - March 2009
Valley credit Union April 2005 - March 2006
Addison Avenue Credit Union November 2004 - April 2005
Technology Credit Union August 2002 - November 2004
Skills
SDLC, Cross-functional Team..., Management, Project Planning, Risk Management, PMP, Vendor Management, Business Process, Business Analysis, Call Centers, Software Project..., Start-ups, PMO, Resource Management, Process Improvement, Integration, Banking, Credit Cards, Project Portfolio..., Requirements Analysis, Licensing, Financial Services, Certified Project..., MS Project, Training, Team Leadership, Business Development, Enterprise Software, Business Process..., Requirements Gathering, Project Delivery, Portfolio Management, Business Requirements, Strategic Planning, IT Strategy, Outsourcing, Team Building, Change Management, Finance, Analysis, Mergers & Acquisitions, CRM, Budgets, Analytics, Product Development, Human Resources, Strategy, IT Management, Business Intelligence, Agile Methodologies
Education
Embry-Riddle Aeronautical University 1988 — 1993
B.S.
Kaiser Permanente October 2009 - Present
Washington Mutual Card Services January 2006 - September 2008
SymbioWare December 2003 - December 2005
InSolutions February 2002 - August 2003
NextCard.com June 2000 - February 2002
Skills
Quality Assurance, Project Management, User Acceptance Testing, Quality Center, Vendor Management, SDLC, Agile Methodologies, Business Analysis, Integration, Program Management, Risk Management, Visio, Product Management, Business Intelligence, Requirements Analysis, Certified ScrumMaster, Enterprise Architecture, Software Development, Testing, Leadership, Management
Education
JFK University 2002 — 2004
MBA
Odessa National 'I.I. Mecnikov' University 1983 — 1989
MA
CarMax July 2014 - Present
Target February 2013 - July 2014
Target October 2011 - February 2013
Target January 2008 - August 2011
Washington Mutual Card Services February 2007 - January 2008
Target July 2000 - February 2007
Skills
Retail, Store Management, Training, Performance Management, Leadership, Inventory Control, Store Operations, Visual Merchandising, Talent Management, Inventory Management, Succession Planning, Customer Satisfaction, Loss Prevention, Management, Merchandising, Driving Results, Profit, Big Box, Recruiting, Customer Service, Team Building, Leadership Development, Logistics, Planning Budgeting &..., Team Leadership, Employee Relations
Education
Kennesaw State University 2002 — 2006
Bachelor of Science, Business Management
Kennesaw State University - Michael J. Coles College of Business 2002 — 2006
Bachelor of Science (BS), Business Management
Verizon Wireless September 2008 - Present
Washington Mutual Card Services March 2007 - August 2008
Best Buy January 2005 - October 2006
Finish Line March 2004 - February 2005
Skills
sales, Customer Service, Customer Satisfaction, Administrative..., Office Administration, Database Administration, Direct Sales, Cold Calling, Warm Calling, Exceeding Quotas, Quota Management, Quota Achievement, Sales Process, Executive..., Filing, Microsoft Office, Microsoft Word, PowerPoint, Management, Sales, Social Media, Microsoft Excel, Team Building, Event Planning
Education
Florida Atlantic University 2005 — 2007
Bachelor's degree, Political Science and Government
Carl Zeiss Vision February 2014 - Present
Marcolin June 2012 - January 2014
Tura Eyewear January 2012 - June 2012
BBVA Compass Bank September 2010 - January 2012
L'Oréal December 2008 - January 2011
Marchon Eyewear December 2006 - October 2010
Parfums Givenchy October 2004 - December 2008
Washington Mutual Card Services 2001 - 2004
Lowes Home Center 1990 - 1999
Skills
Sales Management, New Business Development, Account Management, Product Development, Team Building, Marketing Strategy, Sales Support, Customer Service, Market Planning, Forecasting, Coaching, Cold Calling, Budgets, Fashion, Negotiation, Inventory Management, Sales Operations, Event Planning, Customer Satisfaction, Marketing, Sales, Selling, Sales Process, Management, Leadership, Strategy, CRM, Retail, Recruiting, B2B, Analysis, Sales Force Development, Customer Retention, Business Development, Trade Shows, Sales Presentations, Product Marketing, Brand Management, Brand Development, Direct Sales, Human Resources, Key Account Management, Merchandising, Advertising, Project Planning, Social Media Marketing, Competitive Analysis, Strategic Planning, Team Leadership, Training
Education
McNeese State University
Bachelor, Communications
MetLife August 2013 - August 2015
Virginia College June 2013 - August 2013
JPMorgan Chase March 2011 - March 2013
JPMorgan Chase April 2010 - February 2011
JPMorgan Chase November 2009 - March 2010
Washington Mutual Card Services October 2006 - November 2009
Washington Mutual Card Services March 2004 - September 2006
Washington Mutual Card Services February 2002 - February 2004
Washington Mutual Card Services January 1999 - January 2002
Skills
Process Improvement, Customer Service, Team Building, Vendor Management, Leadership, Strategic Planning, Microsoft Office, Coaching, Change Management, Project Management, Recruiting, Training, Leadership Development, Underwriting, Financial Reporting, Loans, Risk Management, Credit, Financial Analysis, Public Speaking, Banking, Team Leadership, Accounting, Public Relations, Event Planning, Microsoft Word, QuickBooks, Access, Organizational..., Employee Relations, Microsoft Excel, PowerPoint, Management, Performance Management, Data Analysis, Research, Outlook, Time Management, Teamwork, Analysis, Budgets, Call Centers, Customer Satisfaction, Finance, Financial Modeling, Loss Mitigation, Policy
Education
Webster University 2009 — 2011
Master of Business Administration (MBA), Business Administration and Management, General
Limestone College 2007 — 2009
Bachelor of Science (B.S.), Accounting and Business/Management
JP Morgan Chase March 2011 - Present
JPMorgan Chase August 2010 - March 2011
JPMorgan Chase August 2009 - August 2010
Washington Mutual Card Services March 2005 - March 2006
Winn Dixie Stores March 2000 - March 2005
Skills
Project Management, Metrics Reporting, Business Analytics, Strategic Thinking, Development Of Employees, Technical Operations, Business Process..., Microsoft Office, Oral & Written..., Access, Cross-functional Team..., Leadership, Microsoft Excel, Process Improvement, SharePoint, Software Documentation, Visio, Data Analysis, Training, Call Centers, Finance, Management, Business Process, Budgets
Education
Florida State College at Jacksonville 2012 — 2014
Bachelor's Degree, Business Administration and Management, General
Visa January 2013 - Present
Union Bank September 2010 - January 2013
Wells Fargo March 2008 - September 2010
Washington Mutual Card Services March 2006 - February 2008
BankVision, Inc. August 2003 - March 2006
Washington Mutual June 1997 - August 1999
JPMorgan Chase August 1989 - June 1997
JPMorgan Chase September 1984 - August 1989
Skills
Compliance, Banking, Credit Cards, Operational Risk, Auditing, Enterprise Risk..., Risk Assessment, Financial Services, Policy Management, Governance, Product Marketing, Training Delivery, Policy, Management, Internal Audit, Leadership, Operational Risk..., Retail Banking, Internal Controls, Loans, AML, Risk Management
Education
Institute of Certified Bankers- National Compliance School 2006 — 2006
CRCM
University of California, Berkeley 1980 — 1982
Emory University 1978 — 1980
Bio-Tech Pharmacal, Inc. September 2013 - Present
Macy's October 2011 - January 2012
Muscular Dystrophy Association October 2011 - October 2011
Bio-Tech Pharmacal, Inc. January 2011 - June 2011
Stauber Performance Ingredients February 2010 - January 2011
Washington Mutual Card Services April 2007 - March 2009
Towards 2000, Inc. December 1997 - February 2007
Samuels Chiropractic 1996 - 1997
WIC (Women, Infant, Child) Supplement Program 1987 - 1988
Home Savings and Loan 1980 - 1985
Skills
Quickbooks Pro, Customer Service, Bilingual-Spanish, Peachtree, Research, Microsoft Excel, QuickBooks, Microsoft Office, Inventory Management, Time Management, PowerPoint, Administrative..., Leadership, Outlook, Microsoft Word, Teamwork, Training, Management, Team Building, Social Networking
Education
Sam M. Walton College of Business, University of Arkansas 2011 — 2011
Managerial Leadership Series - http://execed.uark.edu/200.asp
Los Angeles Valley College 1980 — 1985
Associates of Arts, Food Science
North Hollywood High School 1974 — 1978
Securitas April 2013 - Present
Independent Health March 2010 - August 2012
Securitas Security Services USA, Inc. September 2003 - October 2009
Washington Mutual Card Services September 2002 - July 2003
Skills
Physical Security, Security, Security Management, CCTV/ PTZ, Microsoft Office, Safety, Procedure Development, Policy, Team Management, Fire Safety, Counterterrorism, InfraGard Member, ASIS Particpant, Investigations, Personal Protection, Investigation, Risk Assessment, Corporate Security, Surveillance, Security Audits, Crisis Management, Security Awareness, Security Training, Access Control, Workplace Violence, Security Operations, Personal Security, Alarm Systems, Risk Management, Asset Protection, Protection, Close Protection
Education
Erie Community College
No degree, Criminal Justice and Corrections and Theatre
State University of New York at Buffalo
No degree, English Literature (British and Commonwealth) and Theatre
Bolinger Sales April 2015 - Present
HD Supply September 2012 - Present
Cool Hand Enterprises, Inc. September 2007 - Present
Washington Mutual Card Services May 2007 - September 2007
TAMKO January 2006 - January 2007
US Air Force January 2004 - January 2006
Skills
Process Improvement, Six Sigma, Data Analysis, Project Management, Analysis, Operations Management, Project Planning, Program Management, Leadership, Supply Chain Management, HTML, Adobe Creative Suite, Team Leadership, Risk Management, Management Consulting, Microsoft Office, Cross-functional Team..., Systems Thinking, Management, Strategic Planning, Strategy, Bad Mutha Fucker
Education
Texas Christian University 2010 — 2012
MBA Neeley School of Business, Finance and General Management
Texas Christian University 2001 — 2003
AFROTC, Air Force Officer Training
The University of Texas at Arlington 2001 — 2003
BS, Mathematics
Embry-Riddle Aeronautical University 1999 — 2001
NA, Aerospace Engineering
Barclaycard January 2013 - Present
Clear Choice Management Consulting January 2010 - Present
Comcast January 2012 - January 2013
Independence Blue Cross July 2010 - October 2011
Computer Sciences Corporation 1997 - 2009
Computer Sciences Corporation 1997 - 2009
DuPont 1997 - 2009
Washington Mutual Card Services 2007 - 2008
Skills
Business Analysis, Contract Management, Program Management, Vendor Management, PMP, MS Project, Analysis, Budgets, Cross-functional Team..., Integration, IT Strategy, Leadership, Outsourcing, PMO, Process Improvement, Project Management, Project Planning, Quality Assurance, Resource Management, Risk Management, SAP, SDLC, SharePoint, Team Leadership, Business Process, Business Process..., Change Management, Project Portfolio..., Proposal Writing, Recruiting, Software Documentation, Training, Visio, IT Management, CRM, Information Technology, Microsoft Project
Education
Goldey-Beacom College 2005 — 2007
Masters, Business Administration (MBA)
Goldey-Beacom College 2005 — 2007
Masters, Scence in Management (MsM)
Towson University 1993 — 1995
Bachlors of Science, Pre Law / Political Science
State University of New York College at Plattsburgh 1991 — 1993
Bachlors of Science, Sociology
Harborfields High School 1987 — 1991
General
M & S Farms October 2002 - Present
Washington Mutual Card Services 2007 - 2008
Providian Financial November 2002 - December 2005
Citi Group September 1986 - October 2002
Citigroup 1986 - 2002
Skills
Credit Cards, Credit Risk, Credit, Call Center, Operations Management, Performance Management, Banking, Call Centers, Management, Strategy, Process Improvement, Analysis, Leadership, Business Strategy, Outsourcing, Vendor Management, Business Analysis, Team Management, Executive Management, Mergers & Acquisitions, Negotiation, Business Process..., Analytics, Finance, Risk Management, Forecasting, Customer Experience, Change Management, Start-ups, Training, Strategic Planning, Portfolio Management, Financial Services, Team Building
Education
Midwestern State University 1967 — 1975
BBA, Business
MyPoints.com 2006 - Present
Washington Mutual Card Services 2005 - 2006
T.Y. Lin International 2002 - 2005
Skills
Market Research, Marketing, Sampling, Online Research, Data Collection, Web Content, Landing Page..., Survey Design, Panel Data Analysis, Panel Design, Email Marketing, Online Marketing, Team Building, Management, Project Management, Team Leadership, Database Administration, Product Management, Internal Communications, Marketing Communications, Sales Operations, Production Managment, Business Development, E-commerce, Account Management, Marketing Research, Corporate Communications, Public Relations, Customer Insight, Segmentation, Market Analysis, Competitive Analysis, Lead Generation, Integrated Marketing, Advertising, Leadership, Online Advertising
Education
Golden Gate University
Database Marketing Graduate Courses, 18 Credit Hours
Regis University 1997 — 2000
Bachelor's Degree, Marketing
Bank of the West October 2014 - Present
CSAA Insurance Group December 2011 - October 2014
Kaiser Permanente March 2006 - July 2011
Washington Mutual Card Services October 2005 - March 2006
Providian Financial 1999 - October 2005
Naviant 1996 - 1999
Skills
SDLC, Process Improvement, MS Project, Vendor Management, Cross-functional Team..., Project Management, Risk Management, Change Management, Microsoft Excel, CRM, Agile & Waterfall..., Managing Project Budgets, Project Charter, SOW, Process Simulation, Access, Agile Methodologies, Strategy, Management, Leadership, Six Sigma, Lotus Notes, Process Analysis, Financial Analysis, Public Relations, Minitab, MS Access, Process Development, Project Staffing, Program Management, Integration, Microsoft Project
Education
Golden Gate University
MBA, Business Management
University of California, Berkeley
BS, Engineering
First Entertainment Credit Union May 2013 - Present
Saddle Ranch Chop House August 2012 - May 2013
Citi October 1999 - July 2012
Bank of the West December 2009 - April 2011
Washington Mutual Card Services February 2007 - January 2009
Washington Mutual November 2005 - January 2007
Skills
Banking, Retail Banking, Leadership, Management, Finance, Risk Management, Customer Service, Training
Education
Los Angeles Valley College
State of Florida July 2007 - Present
Washington Mutual Card Services August 2005 - December 2007
Best Buy June 1997 - August 2005
Education
Florida State University 1992 — 1995
VCA September 2004 - Present
Washington Mutual Card Services January 2000 - June 2002
Healthnet January 1998 - January 2000
Skills
Customer Service, Data Entry, Teamwork, Social Media, Microsoft Word, Leadership, Microsoft Office, Team Leadership, Team Building, Event Planning
Education
Los Angeles Pierce College 1993 — 1995
ADP August 2014 - Present
Texas Health and Human Services Commission January 2014 - August 2014
DCMA December 2008 - April 2013
Chubb Insurance March 2007 - December 2008
Citi August 2004 - January 2007
Washington Mutual Card Services March 2002 - August 2004
General Telemarketing International August 1997 - May 2001
Skills
Quality Assurance, Process Improvement, Leadership, Customer Service, Program Management, Software Documentation, Analysis, Project Management, Sales, Team Building, Quality Auditing, Quality Management, Quality System, Testing, DoD, Government, Test Planning, Software Quality..., Government Contracting, Quality Control, Policy, Military, Iso 9000, Six Sigma, SAP, RFI, HRIS Database Management, Ultipro, PeopleSoft, ADP Payroll, ADP ezLaborManager, ADP E-Time, Microsoft Office, Tax Preparation
Education
University of North Texas 1997 — 2002
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
National American University
Master of Business Administration (MBA), Human Resources Management and Services
Western Union Digital Ventures January 2013 - Present
Obopay, Inc. August 2007 - December 2012
Union Bank April 2006 - February 2007
Washington Mutual Card Services December 2004 - March 2006
Skills
Certified Anti-Money..., Notary Public, BSA/AML, Mobile Payments, Online Fraud, Risk Assessment, CAMS, Certified Anti-Money..., Fraud, Finance, Financial Risk, Risk Management, AML, Financial Services, Internal Controls, Bank Secrecy Act, Management, Banking, Due Diligence, Internal Audit, Payments, Anti Money Laundering
Education
University of San Francisco 1998 — 2000
Master of Arts (M.A.), Sports Management
San Francisco State University 1996 — 1997
Bachelor of Arts (B.A.), Broadcast and Electronic Communication Arts
Diablo Valley College 1993 — 1995
Bank of America Home Loans October 2010 - Present
Christian Community Action (CCA) March 2011 - July 2011
JP Morgan Chase-Home Lending Division May 2009 - October 2010
AmeriCredit February 2008 - May 2009
OmniAmerican Bank December 2006 - February 2008
Washington Mutual Card Services November 2001 - October 2006
Skills
Process Improvement, Accounting, Finance, Microsoft Office, Account Reconciliation, Auditing, Financial Accounting, Management, Analysis, Business Process..., Financial Analysis, Managerial Finance, Accounts Receivable, Banking, Credit, Customer Service, Risk Management
Education
Keller Graduate School of Management 2009 — 2011
Masters, Accounting and Financial Management
DeVry University 2006 — 2008
Bachelor of Science, Technical Management; Accounting; Auditing Advanced Accounting, Accounting Information Systems
Orkin Pest Control February 2012 - Present
Self Employed January 1995 - Present
Spoken Word & Verses January 1995 - Present
Countrywide Mtg. April 2007 - January 2008
Ameriquest January 2004 - June 2006
Washington Mutual Card Services April 1999 - November 2004
Dallas & Mavis March 1996 - January 1999
Skills
Office Management, Event Planning, Administration, Management, Public Speaking, Office Administration, Training, Banking, Inventory Management, Financial Reporting, Payroll, Team Leadership, Accounting, Budgets, Financial Analysis, Teamwork, Social Networking, Leadership, Team Building, Sales, Social Media Marketing, Coaching, Account Management, PowerPoint, Strategic Planning, Project Management, Spoken Word, Creative Writing, Event Management, Access, Acting, Customer Service, Microsoft Excel, Microsoft Office, Microsoft Word, Voice Over
Education
University of Wisconsin-Parkside 2003 — 2006
Bachelor of Business Administration (B.B.A.), Business Administration and Management, Accounting
Gateway Technical College 2000 — 2003
Associate of Arts (A.A.), Accounting and Finance
Waukegan High School
None
Gurstel chargo PA June 2015 - Present
Ascension point recovery services May 2014 - March 2015
iQor January 2014 - April 2014
Gurstel Chargo November 2009 - October 2013
Washington Mutual Card Services February 2005 - March 2008
Skills
Loans, Customer Service, Credit Cards, Credit, Financial Services, Leadership, Negotiation, Team Building, Coaching, Public Speaking, Team Leadership, Mortgage Lending, Microsoft Excel
Education
Hamline University 1992 — 1995
Pre Law
Moundsview High School 1979 — 1982
General Motors November 2012 - Present
Google November 2010 - November 2012
Microsoft March 2010 - November 2010
Visa Inc. March 2008 - March 2010
Academic Sabbatical September 2006 - March 2008
Washington Mutual Card Services November 2004 - September 2006
Talentforce Strategies, LLC December 2003 - November 2004
Cerus Corporation June 2002 - December 2003
Providian Financial December 1996 - June 2002
State Farm Insurance Companies June 1995 - December 1996
Skills
Talent Management, Talent Acquisition, Succession Planning, Performance Management, Talent Analytics, Organizational..., Employee Engagement, Leadership Development, Change Management, Human Resources, Employee Relations, Onboarding, Workforce Planning, Employee Training, Leadership, Organizational Design, Executive Coaching, Talent Pipelining, Culture Change, Organizational Culture, Career Development, Executive Development, Career Management, 360 Feedback, Management Development, Employee Value..., Assessment, University Relations, Global Mobility, RPO, Diversity Recruitment, Employer Branding, Global Talent..., Employee Surveys, Dynamic Speaker, Meeting Facilitation, High Potential..., High Potential..., Training & Development, Competency Framework..., Competency Assessments, HR Management, Global Human Resources..., Corporate University, Hogan Assessments, Lominger Leadership...
Education
Fielding Graduate University 2006 — 2009
Ph.D., Human and Organization Systems, GPA: 3.95/4.0
Fielding Graduate University 2003 — 2006
M.A., Organization Development
Illinois State University 1994 — 1996
M.S., Industrial/Organizational Psychology, GPA: 4.0/4.0
Illinois State University 1990 — 1994
B.S., Psychology, GPA: 3.7/4.0
Potestivo & Associates, P.C. August 2014 - Present
Potestivo & Associates, P.C. January 2012 - August 2014
eTitle Agency May 2006 - April 2010
Fifth Third Bank July 2004 - February 2006
Washington Mutual Card Services December 2003 - May 2004
Skills
Human Resources
Education
Western Michigan University 2000 — 2002
Bachelor, Business
Ferris State University 1997 — 1999
Business
Trimble Navigation June 2012 - Present
Wells Fargo December 2010 - June 2012
JP Morgan Chase / WaMu Card Services October 2005 - April 2009
JPMorgan Chase (Formally Washington Mutual) July 1999 - April 2009
Washington Mutual Card Services 1999 - 2009
WaMu Card Service / Providian Financial Bank June 2001 - October 2005
Providian Financial Bank / First Select July 1999 - June 2001
Skills
Vendor Management, Disaster Recovery, BMC Remedy, Integration, Management, Business Process, IT Operations, SDLC, Compliance, Process Improvement, Incident Management, Help Desk Support, System Deployment, Business Analysis, Network Administration, Change Management, Windows, Operations Management, Technical Support, IT Management, Testing, Networking, Asset Management, Business Continuity..., Windows 7, Asset Managment, Operating Systems, Sarbanes-Oxley, Service Level Management, Desktop Computers, Visio, Windows Server, Change Control, PMP, Governance, Hardware, SharePoint, Software Documentation, Information Technology, Desktop Help Desk..., Remedy Management, Compliance & Service..., Windows Systems Support, Microsoft (XP, Vista,..., Change Control..., Windows Network..., ISO 27001, RABQSA, Service Level Agreements, ISMS
Education
BSI - British Standards Institute 2014 — 2014
Certification, ISO/IEC 27001 :2013 Internal Audit (TPECS)
Heald College 2009 — 2012
A.A. Information Technology, Network Administration
ICT Institute of Computer Technology 2001 — 2002
Certification, CompTIA A+
Wells Fargo October 2015 - Present
Wells Fargo March 2013 - Present
Wells Fargo Bank July 2011 - March 2013
Wells Fargo 2010 - July 2011
Integra LifeSciences May 2008 - May 2010
Washington Mutual Card Services 2007 - 2008
Wells Fargo 2006 - 2007
Wells Fargo 2004 - 2006
Wells Fargo 2000 - 2004
Wells Fargo 1998 - 2000
Skills
SAS, SQL, Cognos, Business Intelligence, Financial Analysis, ETL, Credit Risk, OLAP, Analytics, Access, Analysis, Business Analysis, Databases, Management, Process Improvement, Risk Management, Program Management, SAS programming, SDLC, Software Documentation, Teradata
Education
Drexel University - LeBow College of Business 2008 — 2010
MBA, Finance
University of Phoenix 1999 — 2004
BS, Information Technology
State of Kansas; Office of the State Fire Marshal April 2015 - Present
Northland Christian Church January 2014 - Present
Big Heart Pet Brands January 2008 - April 2015
Toastmasters International January 2009 - January 2012
Washington Mutual Card Services May 2006 - December 2007
Harland Clarke March 2002 - May 2006
Skills
Leadership, Public Speaking, Customer Service, Program Management, Team Building, Process Improvement, Strategic Planning, Business Process..., Microsoft Office, Cross-functional Team..., Project Management, Coaching, Leadership Development, Nonprofits
Education
The University of Texas at San Antonio 2004 — 2007
MBA, Business
Kansas State University
BS, Industrial Engineering
Blue Shield of California July 2007 - Present
Washington Mutual Card Services October 2005 - March 2006
Bank of America October 2003 - May 2005
Skills
Data Entry of Existing..., Computer literate MS..., Prepare and audit loan..., Verify fees with brokers, Prepare documents to..., Ensure accurate and..., Answer heavy multi-line..., Operate basic office..., Professional resolution..., Effective communication..., Maintain excellent..., Develop methods and..., Train new personnel in..., Input New Business into..., Send out Daily Receipts..., Approve or Decline..., Customer Service, Data Entry, Public Relations, Sales
Education
MTI Business College Inc 1997 — 1998
City of Richmond, California May 2007 - Present
City of Richmond, California May 2005 - May 2007
Berkeley Unified School District November 2004 - May 2005
Charles Schwab November 2003 - December 2004
Washington Mutual Card Services October 2000 - November 2003
Levi Strauss & Co. May 2000 - October 2000
City of Richmond, California June 1990 - April 2000
Skills
Research, Microsoft Office, Financial Variance..., Performance Reporting, Profitability Analysis, Spreadsheet Modeling, Financial Forecasting, Cash Flow Forecasting, Budget Forecasts, Supervision, Coaching &..., Budget Planning &..., Management Reporting, Project Management &..., Strategic Planning, Database Management, Data Mining & Analysis, Capital Project Analysis, Federal Grant Management, Contract Management, Information Management, Information Science, Accounting, Forensic Accounting, Municipal Investments, Management, Community Outreach, Microsoft Excel, Public Speaking, Teaching, Microsoft Word, Windows, Customer Service, PowerPoint, Budgets, Analysis, Policy, Finance, Forecasting, Access, Financial Analysis, Project Planning, Auditing, Database Admin
Education
Howard University
Bachelor of Science (B.S.), Chemistry
John F. Kennedy University
Master of Business Administration (MBA), Financial Management
Golden Gate University
Advanced Accounting
San Jose State University
Master of Library & Information Science (MLIS), Information Technology
BD December 2012 - Present
BD October 2010 - December 2012
BD April 2010 - October 2010
Washington Mutual Card Services April 1995 - October 2008
Skills
Training, Operations Management, Project Management, Team Management, Customer Satisfaction, Sales Operations, Process Improvement, Call Center, Customer Service, Management, Leadership, Troubleshooting, Coaching, Inventory Management, Team Building, Call Centers, Team Leadership
Education
Chabot College
Early Childhood Education and Teaching
Symantec January 2014 - Present
Symantec January 2014 - Present
Fremont Bank May 2008 - Present
Symantec 2014 - 2014
Accenture February 2005 - March 2008
Washington Mutual Card Services 2005 - 2008
Intuit 1999 - 2005
AMD 1998 - 1999
Ernst & Young January 1994 - December 1998
James Martin & Co. - currently known as Headstrong April 1990 - January 1994
Skills
Requirements Analysis, Quality Assurance, Cross-functional Team..., Business Requirements, Database logical design, Vendor Management, Software Implementation, Credit Cards, Business Analysis, PMP, SDLC, Program Management, Data Warehousing, Integration, Application Development, Software Project..., PMI, Process Improvement, Project Planning, PMO, Baan ERP, SAP ERP, Siebel, Informatica, First Logic, Business Process..., Rapid Application..., Water Fall methodology, Certified Scrum Master, Software Development
Education
George Mason University 1984 — 1987
BS, Information System
Comcast February 2008 - Present
Washington Mutual Card Services January 2006 - April 2008
Skills
Quality Center, SDLC, Quality Assurance, Testing, Test Planning, Software Quality..., User Acceptance Testing, Agile Methodologies, Requirements Analysis, Unix, Test Automation, QTP, Regression Testing, System Testing, Test Cases, Waterfall, Scrum, LoadRunner, Integration
Education
Gulbarga University 1988 — 1992
BS, ENGG
B H E L HIGHER SECONDARY SCHOOL 1974 — 1986
Bank of America Home Loans June 2009 - Present
Washington Mutual Card Services May 2007 - May 2009
Skills
Credit, Mortgage Banking, Risk Management, Refinance, Process Improvement, FHA, Residential Mortgages, Management, Customer Service, Mortgage Servicing, Team Leadership, Microsoft Office, Microsoft Excel, Change Management, Banking, Loans, Consumer Lending, FHA financing, VA loans, Team Building, Operations Management, Training, Coaching, Performance Management, Leadership Development, Mortgage Lending, Leadership, Relationship Management, Financial Risk, Credit Risk, Credit Analysis, Business Intelligence, Account Management
Education
College of DuPage
Trinity High School
The Big Mansion LLC 2011 - Present
Coastal Wine & Spirits October 2006 - January 2011
Washington Mutual Card Services June 2004 - September 2006
Fedway Associates September 2001 - June 2004
Baltic Dyeing and Finishing January 1980 - June 2001
Skills
Sales, Wine & Spirits Industry, Sales Management, Manage Client..., Networking, Team Building, Retail Buying, Consumer Marketing, Budgets, Public Speaking, Relationship Management, Team Leadership, Business Relationship..., Vendor Management, Vendor Relationships, Restaurant Management, New Restaurant Openings, Staff Supervision, Restaurants, Financial Projection
Education
Iona College
Bachelor of Arts (B.A.), Business Administration and Management
The Creative Group January 2012 - Present
TLK Fusion Entertainment March 2010 - July 2011
Washington Mutual Card Services 2003 - 2007
Skills
Public Relations, Media Relations, Event Planning, Writing, Advertising, Marketing, Sales, Business Development, Social Media Marketing, Email Marketing, Online Advertising, Digital Marketing, Social Media, Marketing Communications, Marketing Strategy, Lead Generation, Direct Mail, Integrated Marketing, Direct Marketing, Creative Direction, SEO, Copywriting, Brand Management, Account Management, Social Networking, Interactive Marketing, Recruiting, Technical Recruiting, Digital Recruiting, Interactive Mar, Interactive Programming, User Experience, User Experience Design, User Interface Design, User Interface..., Mobile Design, Mobile Web Design, Front End Developers, E-commerce SEO
Education
Creighton University 1999 — 2003
BA, Journalism with a Specialization in Marketing
Santa Margarita Catholic High School 1995 — 1999
Milrose Consultants, Inc. 2004 - Present
Milrose Consultants, Inc. August 2004 - April 2006
Century 21 February 2003 - August 2004
Washington Mutual Card Services February 2000 - August 2004
Skills
Project Planning, Proposal Writing, Management, Construction Management, Training, Contract Management
Education
Brooklyn College
Business Management
Kingsborough Community College
Business Management
Carter's OshKosh B'gosh July 2013 - March 2015
Boge compressors October 2012 - February 2013
Georgia Department of Revenue September 2010 - September 2012
Rafferty's Inc. June 2008 - August 2010
Apogee 360 Family Office June 2009 - August 2009
Washington Mutual Card Services March 2005 - August 2007
Skills
Financial Reporting, Account Reconciliation, •Use of Microsoft..., •Proficient use of..., •Excellent..., Business Objects, Auditing
Education
The University of Georgia 2007 — 2009
Bachelor of Business Administration (BBA), Accounting
Georgia State University 2005 — 2007
Accenture April 2000 - Present
Washington Mutual Card Services January 2001 - April 2002
Denny's October 1988 - April 1997
Skills
Program Management, Strategic Planning, Project Delivery, Event Planning, Project Management, Process Improvement, Strategy, Business Transformation, Business Process..., Project Planning, Management
Education
Heald College-Hayward 2007 — 2008
Associates, IT desk top support
AC Transit August 2012 - Present
LeadQual, LLC August 2009 - July 2010
Washington Mutual Card Services 2004 - 2008
Skills
10 Key, Microsoft Office, Call Center, Human Resources, Time Management, Call Centers, Coaching, Management, Interviews, Teamwork, Customer Service, Sales, Operations Management
Education
San Francisco State University 2014 — 2016
Broadcasting and Electronic Media
Diablo Valley College 2011 — 2012
Certification, Broadcasting and Film Production
Stanley Electric Motor Co., Inc. November 2012 - Present
ADESA June 2006 - August 2012
Simplot Grower Solutions January 2004 - March 2006
Washington Mutual Card Services January 2002 - January 2004
Skills
Customer Service, Outlook, Data Entry, Accounts Payable, Microsoft Excel, Inventory Management, Accounts Receivable, Microsoft Office, Payroll, Microsoft Word, Administrative..., Customer Satisfaction, Automotive, Invoicing, Office Management, Administration, Employee Relations, PowerPoint, Sales, Time Management, Training
Education
University of Phoenix 2012 — 2014
Bachelor of Applied Science (B.A.Sc.), Human Resources Management and Services
Heald College-Stockton 2008 — 2011
Associate of Arts (A.A.), Business Administration and Management, General
AT&T April 2009 - Present
XO Communications February 2009 - April 2009
Washington Mutual Card Services October 2007 - February 2009
Bancplus Home Mortgage Center September 2005 - October 2007
Skills
Wireless, LTE, Integration, Program Management, PMP, Management, Telecommunications, Project Management, Team Management, Government Procurement, Process Automation, Financial Forecasting, Cross-functional Team..., Analysis, Data Analysis, Sales, Budgets, Leadership, Process Improvement, Banking, Finance, Troubleshooting, Account Management, Human Resources, Professional Services, Training, Government, Solution Selling, Strategic Planning, Databases, Contract Negotiation, SharePoint, Start-ups, Accounting, Business Development, Financial Modeling, Vendor Management, Security, Managed Services, Customer Service, Business Analysis, Strategy, Team Leadership, Project Planning, VoIP
Education
Keller Graduate School of Management of DeVry University 2010 — 2012
Master of Business Administration (MBA) in Accounting, Maintained 3.78 GPA
University of Tampa - John H. Sykes College of Business 2003 — 2005
Bachelor of Science in International Business and Minor in Finance, Maintained 3.86 GPA while working 60 hours per week
Daytona Beach Community College 2000 — 2002
Associate of Arts in Business Administration, Maintained 3.82 GPA while working 40 hours per week and being actively involve.
East West Bank January 2012 - Present
East West Bank December 2003 - Present
East West Bank December 2010 - December 2011
City of Inglewood January 1998 - January 2011
East West Bank October 2008 - December 2010
East West Bank April 2006 - October 2008
East West Bank December 2003 - April 2006
Washington Mutual Bank July 2002 - December 2003
Washington Mutual Card Services June 2001 - December 2003
Skills
Banking, Commercial Banking, Loans, Credit, Retail Banking, Credit Risk, Risk Management, Treasury Management, Cash Management
Education
Santa Monica High School 2000 — 2002
Cheonggang Academy
Business Administration
Bank of the West May 2014 - Present
Kaiser Permanente December 2010 - May 2014
Washington Mutual Card Services March 2006 - December 2008
WaMu 2006 - 2007
StubHub July 2004 - March 2006
Ebay Inc December 2004 - June 2005
PeopleSoft May 1999 - June 2004
Tata Infotech 1997 - 1999
Skills
SDLC, Data Warehousing, Data Modeling, ETL, Business Intelligence, Business Analysis, Agile Methodologies, Teradata, Informatica
Education
Indian Institute of Chartered Financial Analyst 1995 — 1997
CFA (India), Finance
Indian School of Business 1995 — 1997
MBA, Finance
Adobe May 2012 - Present
Adobe May 2010 - May 2012
Omniture (Acquired by Adobe) January 2008 - May 2010
Visual Sciences (Acquired by Omniture) November 2006 - January 2008
Washington Mutual Card Services February 2003 - November 2006
Cap Gemini Ernst & Young May 1999 - February 2003
Skills
Digital Marketing, Management Consulting, SaaS, Enterprise Software, Analytics, Sales, E-commerce, Business Analytics, Marketing Analytics, CRM, Business Intelligence, Online Retail, Web Analytics, Account Management, Post-Sales, Key Account Management, Key Account..., Salesforce.com, Content Management, Enterprise Search, Conversion Optimization, Omniture, Project Management, Contract Negotiation, Direct Sales, Professional Services
Education
Illinois Wesleyan University 1995 — 1999
BA, Public Accounting
Capital One May 2012 - Present
HSBC December 2010 - May 2012
Brightstar October 2010 - November 2010
JP Morgan Chase September 2008 - November 2009
Washington Mutual Card Services 2002 - 2008
PricewaterhouseCoopers April 1994 - February 2002
EDS April 1990 - April 1994
Skills
Business Analysis, CRM, Program Management, Business Process, PMP, SDLC, Business Intelligence, Vendor Management, Business Requirements, Integration, Business Process..., Call Centers, Process Improvement, Analytics, Requirements Gathering, Visio, Management, Agile Project Management, Scrum
Education
The Ohio State University 1988 — 1989
Master of Arts
Miami University 1984 — 1988
Bachelor of Arts (B.A.)
EFI August 2013 - Present
Wells Fargo Bank May 2011 - August 2013
Wells Fargo Bank November 2008 - June 2011
Washington Mutual Card Services April 2007 - November 2008
Washington Mutual Card Services January 2006 - April 2007
Skills
Forecasting, Financial Modeling, Corporate Finance, Banking, Finance, Financial Analysis, Analysis, Mergers & Acquisitions, Analytics, Due Diligence, Cross-functional Team..., Valuation, Management, Strategic Planning, Portfolio Management, Risk Management, Process Improvement, Bloomberg, Investments, Strategic Financial..., Financial Planning
Education
Columbia Engineering 2003 — 2004
MS, Financial Engineering
Columbia University in the City of New York 2003 — 2004
Master of Science, Financial Engineering
University of California, Los Angeles 1999 — 2003
Bachelor of Science (B.S.), Electrical Engineering
PEX Card January 2015 - Present
Visa November 2009 - January 2015
Visa March 2007 - November 2009
Washington Mutual, Card Services January 2004 - March 2007
Golden West Financial November 2001 - 2003
Skills
Financial Modeling, Financial Analysis, Analysis, Finance, Strategic Partnerships, Project Management, Pricing, Analytics, Product Development, Competitive Analysis, Business Development, Strategy, Product Management, Management, Financial Services, Leadership, Payments
Education
Lafayette College
BA/BA, Economics & Business/International Affairs
Apple October 2014 - Present
Wells Fargo March 2014 - August 2014
PDPU 2013 - 2014
Electronic Arts May 2011 - 2012
Wells Fargo 2008 - 2010
Washington Mutual Card Services 2007 - 2008
DTE Energy 2005 - 2007
Motorola Solutions America Latina y Caribe 2003 - 2005
Sproule 2002 - 2003
Skills
Agile Methodologies, Java, Scrum, SQL, Project Management, Integration, SDLC, Networking
Education
Florida Atlantic University
Master's degree, Computer Engineering
Florida Atlantic University
Bachelor's degree, Computer Engineering
Bay Area Council August 2007 - Present
Washington Mutual Card Services 1997 - 2005
Providian Financial 1997 - 2005
Skills
Non-profits, Strategic Communications, Community Outreach, Public Speaking, Policy, Media Relations, Fundraising, Policy Analysis, Strategic Planning, Public Relations, Public Policy, Event Planning, Nonprofits, Political Campaigns, Politics, Leadership
Education
Middlesex University 1989 — 1992
Law
Middlesex University 1989 — 1991
LLb, Law
Ricoh Americas Corporation February 2012 - Present
Staples 2011 - 2012
Washington Mutual Card Services August 2008 - July 2009
Washington Mutual January 2008 - August 2008
Wireless Advocates July 2007 - November 2007
Youth Opportunity Center July 2006 - August 2007
Humboldt State Universtiy 2001 - 2003
Skills
Customer Service, Leadership, Customer Satisfaction, Call Center, Sales, Outlook, Project Management, Management, Microsoft Excel, Marketing, Customer Retention, Team Building, Process Improvement, Recruiting
Education
Humboldt State University 1998 — 2005
Bachelor of Arts (B.A.), Public Relations
Financial Engines January 2014 - Present
Financial Engines December 2009 - December 2013
OgilvyWest January 2009 - December 2009
Washington Mutual Card Services April 2007 - January 2009
Health Dialog 2004 - 2007
AAA Auto Club South May 2004 - November 2004
Skills
Problem Solving, Data Analysis, Marketing Strategy, Excel, Analytics, SAS, Segmentation, Data Mining, Predictive Modeling, Product Management, Database Marketing, SAS programming, Business Analysis, Project Management, Business Intelligence, CRM, Market Research, SQL, Cross-functional Team..., Management, Analysis, Marketing Analytics, Competitive Analysis, Quality Assurance, Customer Insight
Education
University of South Florida 2001 — 2004
MS, Computer Science
Delhi University 1997 — 2001
Bachelors in information sciences, Computer Science
Delhi Public School Mathura Road 1984 — 1996
Rigace Tech LLC (DBE Certified) August 2014 - Present
Quality Counts, LLC October 2013 - August 2014
The Ascent Services Group April 2012 - April 2013
Kforce Inc. October 2010 - April 2011
Cicuit City September 2008 - January 2009
First Bank April 2008 - September 2008
Washington Mutual Card Services January 2008 - April 2008
Union Bank of California August 2007 - October 2007
Bank of the West July 2003 - June 2006
The Federal Reserve Bank of San Francisco November 1998 - July 2003
Skills
Process Improvement, Risk Management, Project Management, Analysis, Integration, Business Process, Strategy, Management, Leadership, Software Documentation, Visio, SDLC, Business Analysis, SharePoint
Education
JFK University
Master of Business Administration (MBA)
John F. Kennedy University
Bachelor of Science (BS), International Law and Legal Studies
The University of Montana 1988 — 1989
General ED
Kaiser Permanente July 2011 - Present
Visa August 2009 - June 2012
Washington Mutual Card Services 2005 - January 2010
Providian Financial 1996 - 2005
Skills
Oracle, Tomcat, Microsoft SQL Server, Spring, Weblogic, SOAP, Java, PL/SQL, Vendor Management, JSP, JavaScript, Java Enterprise Edition, SDLC, Integration, C#, Solaris, Agile Methodologies, Enterprise Architecture, Project Management, SOA, CSS, Unix, PMP, Business Analysis, Requirements Analysis, Access, Hadoop, Big Data, Ant, Struts, IIS, Spring Framework, WebLogic
Education
De La Salle University
Bachelor, Computer Science
UCSC
Sony Computer Entertainment America LLC March 2013 - Present
Sony Computer Entertainment America LLC April 2012 - February 2013
Sony Computer Entertainment America LLC January 2012 - April 2012
Sony PlayStation (Contractor) February 2011 - January 2012
Wells Fargo (Contractor) September 2009 - December 2010
Washington Mutual Card Services April 2008 - January 2009
Washington Mutual May 2006 - April 2008
Iriwn Home Equity July 2004 - May 2006
Providian Financial January 2004 - July 2004
Providian Financial June 2001 - January 2003
Skills
Vendor Management, Project Management, Relationship Management, Staff Management, Performance Reporting, Contract Negotiation, Agile Methodologies, Cross-functional Team..., Process Improvement, Business Development, Management
Education
College of Marin 1997 — 1998
Kaiser Permanente July 2009 - April 2011
Wells Fargo 2011 - 2011
Washington Mutual Card Services May 1997 - January 2009
Washington Mutual/Providian Financial May 1997 - January 2009
Providian Financial May 1997 - January 2009
Providian Financial May 1997 - January 2009
Providian Financial May 1997 - January 2009
Skills
Direct Marketing, Vendor Management, Strategy, Marketing Strategy, Marketing, CRM, Management, Marketing Communications, Analytics, Credit Cards, Direct Mail, Budgets, Project Management, Banking
Education
Hawaii Pacific University
Wells Fargo January 2010 - Present
Washington Mutual Card Services 2007 - January 2009
Bank of the West September 2006 - March 2007
Bank of the West March 2005 - September 2006
Bank of the West April 2000 - March 2004
Wells Fargo Bank 1998 - 2000
Wells Fargo Bank 1997 - 1998
Wells Fargo Bank 1994 - 1997
First Interstate Bank 1984 - 1991
Skills
Integration, Vendor Management, TCP/IP, Data Center, Project Management, Business Analysis, Business Process..., Leadership, Management, SharePoint, Enterprise Architecture, CRM, MS Project, PMP, Software Documentation, SDLC, Information Security, Quality Assurance, Project Planning, System Administration, Cross-functional Team..., Troubleshooting, Program Management, Banking, Information Technology, Testing, DNS, Business Strategy, Change Management, Software Development, Mergers, Process Improvement, Risk Management, Software Project...
Education
Heald College 1998 — 2000
Associated Banc-Corp 2011 - 2013
Hacker Group 2009 - 2011
JPMorgan Chase May 2008 - February 2009
Washington Mutual Card Services November 2006 - April 2008
Washington Mutual June 2002 - November 2006
Skills
Information Security, Bank Secrecy Act, Compliance Program..., Risk Management, Credit Cards, Mortgage Lending, Banking, Financial Services, Process Improvement, Financial Risk, Privacy Law, Risk Assessment, Policy, Project Management, Strategic Planning, ISO 27001
Education
Washburn University School of Law 1995 — 1998
JD, Law
Humboldt State University 1993 — 1995
BA, History
Kaiser Permanente October 2014 - Present
Kaiser Permanente May 2011 - October 2014
Kaiser Permanente February 2009 - May 2011
Washington Mutual Card Services December 2006 - February 2009
AT&T June 2003 - June 2006
SBC June 2000 - June 2003
American Stores/Albertsons Inc. May 1996 - May 2000
Skills
PMO, SDLC, Vendor Management, Program Management, Project Management, PMP, Enterprise Software, Data Center
Education
Chabot Jr. College
Golden Gate University
SAIC July 2011 - Present
Kaiser Permanente November 2009 - June 2011
Partners Inc. May 2007 - January 2010
Washington Mutual Card Services May 2005 - May 2007
Accenture September 2004 - March 2005
Providian Financial November 1999 - September 2004
SBC (Formerly Pacific Bell) February 1997 - October 1999
Pharmacia & Upjohn (Formerly G.D. Searle & Co) 1990 - 1997
Skills
Relationship Management, Contract Management, Forecasting, Healthcare, Management, SDLC, PMO, Process Improvement, Vendor Management, Program Management, Business Analysis, Visio, Project Portfolio..., PMP, Data Warehousing, Cross-functional Team..., Project Management, MS Project, Team Building, Team Leadership, Analysis, Risk Management, Project Planning, Training, Resource Management, Requirements Analysis, Microsoft Project
Education
Golden Gate University 1997 — 2000
M.S., Technology/Telecommunications Management
Northwestern University 1983 — 1987
B.S., Psychology
Honeywell Aerospace January 2011 - Present
IBM September 2010 - January 2011
SunTrust Bank August 2008 - December 2010
Stiefel March 2007 - August 2008
Nemours March 2006 - July 2007
Tyson Foods July 2005 - December 2005
Washington Mutual Card Services July 2002 - July 2004
Texaco July 2000 - July 2002
Union Carbide June 1997 - July 2000
International Paper (Masonite) July 1994 - July 1997
Skills
Talent Management, Change Management, Mergers, Project Management, Succession Planning, HRIS, Training, Leadership, Executive Coaching, Staff Development, Employee Relations, Organizational...
Education
Cornell University
Certification, Labor Relations
Rutgers University-New Brunswick
M.ED, HR/OD
The College of New Jersey
M.S., Communications, Industrial Psych
The College of New Jersey
B.S., Communication
PayPal January 2013 - Present
PayPal March 2009 - Present
Washington Mutual March 1998 - September 2008
Washington Mutual Card Services March 1998 - September 2008
Providian Financial 1998 - 2006
Safeway Stores 1987 - 1998
Chevron (Standard Oil of California) June 1980 - March 1987
Chevron 1980 - 1984
Skills
Data Management, Decision Support, Team Building, Public Speaking, Data Integration, Data Modeling, Data Governance, Data Conversion, Data Analysis, Architecture, Application Development, Vendor Management, Dimensional Modeling, Metadata Management, Data Warehouse..., Data Marts, ETL, Data Warehousing, Business Intelligence, Data Quality, Data Profiling
Education
Michigan Technological University 1976 — 1980
Motif Investing November 2014 - Present
Charles Schwab Investment Management May 2011 - November 2014
Charles Schwab Investment Management January 2009 - April 2011
Charles Schwab July 2006 - December 2008
Washington Mutual Card Services April 2005 - June 2006
Mamma.com January 2002 - August 2002
Deloitte & Touche May 1998 - June 2001
Education
McGill University 2002 — 2004
Master of Business Administration (MBA)
Concordia University 1996 — 1999
Bachelor of Commerce (B.Com.)
Adobe February 2011 - Present
TAOS July 2009 - February 2011
Washington Mutual April 2008 - June 2009
Washington Mutual Card Services December 2004 - April 2008
GreenPoint April 2004 - November 2004
Providian September 2000 - April 2004
Next Level Communications May 2000 - August 2000
Providian Financial September 1999 - April 2000
Charles Schwab September 1998 - August 1999
Sun Microsystems November 1997 - October 1998
Education
Heald College 1990 — 1991
AAS, Electronics
California State Senate, Office of Senator Steven Glazer July 2015 - Present
Visa, Inc. October 2009 - July 2015
Visa Inc. April 2009 - September 2009
Washington Mutual Card Services October 2005 - March 2009
Providian Financial Corporation February 1997 - September 2005
Skills
Corporate Law, Corporate Governance, Commercial Litigation, Intellectual Property, Privacy Law, Litigation, Financial Services, Strategy, Employment Law, Mergers, Licensing, Mergers & Acquisitions, Management, Fraud, Risk Management, AML, FCPA, Credit Cards, Legal Research
Education
Harvard Law School 1986 — 1989
J.D.
University of Cambridge 1984 — 1986
M.A., History
University of California, Berkeley 1980 — 1984
B.A., Economics and History
First Republic Bank November 2009 - Present
JP Morgan Chase 2007 - 2009
Washington Mutual Card Services 2002 - 2006
Providian Financial 1995 - 2002
Skills
Workforce Management, Analysis, Credit Cards, Management, Project Management, SDLC, Outsourcing, Cross-functional Team..., Offshoring, Leadership, Enterprise Architecture, Testing, Software Development, Vendor Management, Business Relationship..., Software Documentation, Business Analysis, Payment Card Processing, Call Centers, Strategy, Risk Management, Incident Management, Team Leadership, E-commerce, Requirements Gathering, Governance, PMO, Project Portfolio..., PMP, Business Process, IT Strategy, Visio, Integration, Business Requirements, IT Management
Education
Diablo Valley College
UC Berkeley Extension
Symantec June 2013 - Present
Delta Dental of California April 2010 - June 2013
JP Morgan Chase 2008 - 2009
Washington Mutual Card Services 2005 - 2008
Providian Financial 1997 - 2005
Providian Financial 1996 - 1997
Providian Financial 1995 - 1996
Providian Financial 1994 - 1995
Providian Financial 1993 - 1994
Providian Financial 1989 - 1993
Skills
Management, Analysis, Troubleshooting, Testing, Databases, Credit, Credit Cards, Avaya, Customer Service, Sales, Telephony, SDLC, VXML, Telecommunications..., Business Requirements, Technology Integration
Education
Diablo Valley College
Worldpay 2015 - Present
Visa- PlaySpan 2012 - 2014
PayPal 2010 - March 2012
Carlson Marketing Worldwide 2008 - 2010
Laguna Honda Hospital Volunteers Board 2000 - 2010
Bling Nation 2008 - 2009
Washington Mutual Card Services 2006 - 2008
HSBC Card Services 2005 - 2006
Safeway / Blackhawk Network 2003 - 2005
California State Automobile Association (AAA) 1998 - 2002
Skills
SEO, Online Marketing, E-commerce, SEM, New Business Development, Partner Relationship..., Marketing Strategy, Alliance Development, Channel Marketing, Account Management, Sales Management, Payments, Credit Cards, Retail, Cards, Strategy Development, Direct Marketing, Business Strategy, Multi-channel Marketing, Strategy, Marketing, Partner Management, Financial Services, Product Development, Strategic Alliances, Segmentation, Cross-functional Team..., Business Development, Start-ups, Debit Cards, Leadership, Loyalty Programs, Strategic Partnerships, CRM, Management, Executive Management, Sales Operations, Program Management, Relationship Management, Sales, Analytics, Product Management, Payment Card Processing, Product Marketing, Mobile Commerce, Strategic Planning
Education
University of San Francisco - Masagung Graduate School of Management 1993 — 1994
MBA, Marketing
University of California, Berkeley 1984 — 1988
BA, English, Spanish
Deerfield Academy 1980 — 1984
Cathedral School for Boys 1972 — 1980
LinkedIn March 2015 - Present
LinkedIn October 2013 - February 2015
SmartZip Analytics, Inc. September 2009 - October 2013
Washington Mutual Card Services April 2008 - 2009
Nomis Solutions June 2007 - September 2007
Skills
Predictive Modeling, Statistical Modeling, Data Mining, Predictive Analytics, Statistics, R, SAS, SQL, Business Analytics, Cluster Analysis, Shell Scripting, Unix, Big Data, Logistic Regression, Multivariate Analysis, Model Selection, Business Intelligence, Machine Learning, Apache Pig, Teradata, Tableau, A/B testing, Hadoop
Education
Nanjing University
B.A., Economics
Stanford University
M.S., Statistics
FedEx Ground February 2010 - Present
The Vanguard Group July 2009 - February 2010
YRC Worldwide Technologies January 2009 - April 2009
Ford September 2008 - January 2009
Ford Motor Company September 2008 - January 2009
PEROT SYSTEMS , OHIO 2008 - 2008
Washington Mutual Card Services 2007 - 2007
Education
Jawaharlal Nehru Technological University 2000 — 2004
BS, Electrical And Electronics Engineering
JP Morgan Chase (formerly WaMu, formerly Providian) 2003 - 2009
Washington Mutual Card Services 2005 - 2008
Providian Financial 2003 - 2005
Siebel Systems 2000 - 2001
Infosys 1999 - 2000
Barclays Capital 1997 - 1998
Moody's 1993 - 1996
Suzuki 1989 - 1993
Education
Indian Institute of Management, Ahmedabad 1987 — 1989
MBA
Indian Institute of Technology, Delhi
Safeway August 2010 - Present
Bank of the West May 2010 - July 2010
Market 6 February 2010 - April 2010
Washington Mutual Card Services July 2005 - October 2007
Providian Financial August 2004 - June 2005
Providian Financial August 2002 - August 2004
Washington Mutual Card Services September 2000 - August 2002
Skills
Business Intelligence, Vendor Management, Business Objects, Analysis, Databases, Management, Analytics, SQL, Project Management, Call Centers, SDLC, Quality Assurance, Access, Business Analysis
Education
Center of Degree Studies 2003 — 2005
Undergraduate, Business Management
Las Positas College 1999 — 2003
Psychology, Automotive Engineering, English
Wells Fargo Bank NA June 2013 - Present
Charles Schwab February 2010 - June 2013
ThinkBiz June 2009 - January 2010
Washington Mutual Card Services February 2007 - January 2009
JPMorgan Chase (formerly Washington Mutual Card Services) 2007 - 2009
JP Morgan Chase 2007 - 2009
Providian Financial March 2003 - February 2007
Firemans Fund Insurance Company December 2000 - May 2002
Firemans Fund Insurance Company September 1995 - November 2000
Firemans Fund Insurance Company 1993 - September 1995
Skills
Cross-functional Team..., Analytics, SQL, SDLC, Software Documentation, Strategy, CRM, Project Management, Data Analysis, Management, Analysis, Marketing, Enterprise Architecture, Direct Marketing, Segmentation, Quality Assurance
Education
Golden Gate University 1996 — 2000
BS, Computer Information Systems Mgmt
Insikt, Inc. March 2015 - Present
Bank of the West July 2013 - March 2015
AccountNow, Inc December 2008 - July 2013
Washington Mutual Card Services January 2006 - December 2008
HSBC January 2003 - January 2006
REALTY INVESTMENTS 2002 - 2003
Skills
SAS/SQL, Risk Management, Market Analysis, P&L Management, Financial Modeling, Analytics, Segmentation, Underwriting, Statistical Modeling, Portfolio Management, Credit Cards, CRM, Credit Risk, Financial Risk, Banking
Education
Golden Gate University 2001 — 2002
MS, Computer Information Systems
San Francisco State University 1999 — 2000
MBA, Finance
Tamkang University 1992 — 1996
BA, Economics
Waste Management October 2012 - Present
Monitronics International November 2009 - September 2012
Washington Mutual Card Services July 2008 - January 2009
Washington Mutual Card Services December 2004 - July 2008
Washington Mutual Card Services December 1999 - December 2004
Providian Financial 1999 - 2004
First USA 1996 - 1998
USAA 1994 - 1996
Skills
Call Center, Call Centers, Coaching, Customer Experience, Customer Retention, Customer Satisfaction, Customer Service, Management, Operations Management, Process Improvement, Program Management, Quality Assurance, Team Building, Team Leadership, Training, Training Delivery, Vendor Management, Workforce Management
Education
McMurry University 1988 — 1992
BBA
Washington Mutual Card Services September 2005 - Present
Kimco Staffing February 2011 - November 2012
Washington Mutual Card Services October 2005 - January 2009
Providian National Bank September 2003 - October 2005
Providian Financial July 2001 - September 2003
Providian Financial March 1999 - July 2001
Skills
Analysis, Credit Cards, Call Center, Customer Satisfaction, Customer Service, Team Building, Credit, Risk Management, Training, Leadership, Forecasting, Contract Negotiation, Call Centers, Process Improvement, Employee Training, Recruiting, Sales, Microsoft Office, Project Management, Negotiation, Human Resources, Team Leadership, Teamwork, Coaching, Hiring, CRM, Management, Operations Management, Strategic Planning, Finance, Performance Management, Accounting, Outlook, Customer Retention, Budgets, Account Management, Banking, Cold Calling, Payroll, Vendor Management, PeopleSoft, Data Entry, Access, Insurance, Change Management, Employee Relations, Software Documentation, Data Analysis, Microsoft Excel, Business Analysis
Education
Mott Community College 1969 — 1972
Business Administration
Bank of the West November 2014 - Present
Bank of the West March 2010 - November 2014
Bank of the West December 2009 - January 2010
United Commercial Bank September 2009 - November 2009
JP Morgan Chase October 2006 - March 2009
Washington Mutual Card Services December 2000 - September 2006
Washington Mutual November 1993 - November 2000
Embassy Suites Hotel 1987 - 1993
Skills
General Ledger, Sarbanes-Oxley Act, Account Reconciliation, Finance, Variance Analysis, GAAP, Accounting, Auditing, Cash Flow, Internal Controls, Financial Statements, Accruals, Sarbanes-Oxley, PeopleSoft, Hyperion Enterprise, Journal Entries, Balance, US GAAP, Cash Management, Financial Reporting, Essbase, Hyperion
Education
Feati University 1979 — 1983
BSBusiness Administration, Accounting
Philippine School of Business Administration
Business Administration, Accounting
BANK OF THE WEST November 2010 - Present
Washington Mutual Card Services August 2008 - January 2009
Washington Mutual Card Services July 2003 - August 2008
Providian Financial March 2001 - June 2003
Providian Financial May 1997 - March 2001
Providian Financial March 1993 - May 1997
First Deposit April 1990 - March 1993
Education
Heald College
Secretarial /Word Processing
Los Medanos Community College
Medical Billing and Coding
Manuel L. Quezon University
Bachelor of arts
Rallyware June 2012 - Present
MIT September 2010 - June 2012
Salesforce.com December 2009 - May 2011
Salesforce.com May 2009 - November 2009
Salesforce.com June 2008 - May 2009
Salesforce.com December 2006 - June 2008
Goldfinger July 2005 - November 2006
Washington Mutual Card Services May 2005 - November 2006
MHN January 2004 - May 2005
Skills
Analytics, Product Management, SaaS, Salesforce.com, Operations Management, Business Analysis, Entrepreneurship, Start-ups, Leadership, Marketing, Management, Analysis, Cross-functional Team..., CRM, Business Planning, Product Development, Financial Modeling, Competitive Analysis, Business Development, Product Marketing, Sales, Executive Management, Strategy, Business Strategy, Enterprise Software, Strategic Partnerships, Management Consulting, Go-to-market Strategy, E-commerce
Education
Massachusetts Institute of Technology - Sloan School of Management 2010 — 2012
MBA, Entrepreneurship and Innovation
University of California, Berkeley 2001 — 2003
BA, Applied Mathematics and Economics
San Francisco Conservatory of Music 1997 — 1999
Clarinet performance
Moscow School of Wind Music 1992 — 1997
Clarinet, Piano, Music Composition and Improvisation
IMVU March 2013 - Present
IMVU February 2011 - March 2013
Bella Pictures August 2009 - February 2011
Washington Mutual Card Services August 2008 - March 2009
Washington Mutual Card Services November 2005 - August 2008
Providian Financial April 2005 - November 2005
Providian Financial September 2004 - April 2005
Skills
Credit Cards, Financial Risk, Credit, Training, Customer Experience, Customer Service, Debit Cards, Call Center, Call Centers, Financial Services, Vendor Management, Risk Management
Education
College of San Mateo
Wells Fargo September 2014 - Present
Wells Fargo July 2010 - August 2014
Wells Fargo Bank November 2009 - July 2010
Washington Mutual Card Services April 2003 - January 2009
Charles Schwab & Co. June 1999 - January 2003
Skills
Credit Risk, SAS, Investments, Financial Analysis, Analytics, Credit, Financial Risk, Portfolio Management, Risk Management, Financial Services, Credit Cards, Finance, Strategy, Analysis, Predictive Modeling, Financial Modeling, Segmentation, Operational Risk, Data Analysis, Consumer Lending, Credit Analysis, Leadership
Education
Indiana University Bloomington
M.A., Economics
McKesson Corporation Marketing Database AnalystAriba2005 - 2007
Washington Mutual Card Services 2003 - 2005
Visa 2002 - 2003
Sun Microsystems 2000 - 2001
Applied Biosystems 1999 - 2000
applied biosystems 1999 - 2000
Education
University of San Francisco - School of Management 1996 — 1998
MBA, Marketing
Hawaii Pacific University 1990 — 1995
BSBA, Finance and International Business
Lifestyle Lift June 2013 - Present
Valley Care Health System August 2012 - December 2012
Las Positas College August 2012 - December 2012
Washington Mutual Card Services 1998 - March 2009
WaMu Card Services 1990 - 2009
WaMu June 2002 - March 2006
WaMu/Providian Financial April 1998 - June 2002
Skills
Risk Management, Fraud, Financial Risk, Credit Cards, Management, Training, Analysis, Access, Team Building, Outlook, Customer Service, Strategic Planning, Internal Audit, Microsoft Excel, Auditing, Policy, Negotiation, Microsoft Office, Banking, Credit
Education
Las Positas College 2012 — 2012
Certification, Surgical Technology/Technologist
Los Medanos College 2009 — 2011
General Education, Surgical Tech
Got Appraisals September 2009 - Present
Got Appraisals 2009 - 2011
Washington Mutual Card Services 1997 - 2008
Education
Heald College 1996 — 1997
AA, Computert Busisness
Wells Fargo Bank July 2015 - Present
JPMorgan Chase September 2008 - May 2015
Washington Mutual Card Services March 2003 - April 2008
Skills
FHA, Loans, Mortgage Lending, Refinance, Investment Properties, Real Estate Financing, Budgets, Foreclosures, Mortgage Banking, Real Estate, Underwriting, Residential Homes, REO, Customer Service, First Time Home Buyers, Real Estate Economics, Referrals, VA Loans, Single Family Homes
Education
College of the Canyons
Business Administration and Management, General
JPMorgan Chase November 2011 - Present
HTC 2010 - 2010
Covansys 1997 - 2010
Washington Mutual Card Services 2007 - 2009
Washington Mutual, Inc. 2007 - 2009
Bluecross BlueShield of Oregon 2002 - 2003
Skills
Software Project..., PMP, SDLC, Requirements Analysis, Solution Architecture, Program Management, Requirements Gathering, Data Warehousing, IT Strategy, Enterprise Architecture, Business Analysis, Agile Methodologies, SOA, Business Process..., PMO, MS Project, Integration, Vendor Management, Software Development, Oracle, Project Management
Education
Indian Institute of Technology, Madras 1993 — 1995
Master of Science, Mathematics
Vivekananda College
Portland VA Medical Center November 2013 - Present
Portland VA Medical Center May 2012 - November 2013
Portland VA Medical Center December 2010 - May 2012
TwinStar Credit Union September 2004 - January 2008
LCC 2006 - 2007
Washington Mutual Card Services April 2003 - July 2004
AT&T Wireless August 1990 - December 1999
Skills
Customer Service, Team Building, Public Speaking, Coaching, Project Management, Sales Operations, Operations management, Strategic Planning, Outstanding..., Organizational..., Healthcare Management, Operations Management, Training, Organizational..., Leadership, Budgets, Program Management, Small Business, Strategy, Fundraising, Management, Policy, Cross-functional Team..., Government, Team Leadership, Process Improvement, Community Outreach, Banking, Nonprofits, Program Development, Project Planning, Human Resources, Performance Management, Access, Leadership Development, Microsoft Office, Sales, Data Analysis, Outlook, Management Consulting, Community Development, Business Development, Marketing, Workshop Facilitation
Education
Chapman University
Masters, Organizational Leadership
Say Hello Diamonds August 2011 - Present
Media Mogul January 2007 - August 2011
Washington Mutual Card Services 2005 - 2007
Rockwell Collins 1996 - 2002
US Army 1993 - 1996
Skills
Lead Generation, Operations Management, Sales Management, Facebook Marketing, Social Media Marketing, Debt Management, Military Experience, Lean Manufacturing, Avionics, Fraud Detection, Executive Reporting, Data Analysis, Online Marketing, SEM, Online Advertising, Brand Development
Education
Brevard Community College 2001 — 2003
Associate of Arts (AA), Business Administration and Management, General
Mckesson Corporation 2009 - Present
Visa Inc. March 2006 - 2009
Washington Mutual Card Services 2005 - 2006
American Express 2004 - 2005
Education
MIT Sloan School of Management
MBA
UCLA
MS, Biostatistics
Republic Services Inc April 2007 - Present
Washington Mutual Card Services April 2005 - April 2007
The Sharper Image July 2003 - April 2005
Electromotion November 2002 - May 2003
Rentmydvd.com January 2002 - November 2002
Skills
Customer Satisfaction, Payroll, Staff Development, Customer Service, Customer Retention, Microsoft Excel, Microsoft Word, Microsoft Office, PowerPoint, Outlook, Process Improvement, Call Center, Team Building, Coaching, Call Centers, CRM, Recruiting, Human Resources, Training, Process Scheduler, Management, Leadership
Education
Mission College 1999 — 2001
General Education
Foothill & West Valley College 1994 — 1997
General Education
Delta Dental March 2010 - Present
Esurance January 2006 - March 2010
Washington Mutual Card Services April 2001 - January 2006
Personify August 2000 - April 2001
Providian Financial November 1999 - July 2000
Federal Reserve Bank - San Francisco February 1999 - October 1999
TWI May 1998 - January 1999
Enercon - Engineering Consulting Firm April 1997 - May 1998
TWI April 1996 - April 1997
URSA - Engineering Consulting April 1988 - April 1996
Skills
Information Security, Program Management, Business Analysis, Risk Management, Process Improvement, Leadership, Quality Assurance, Change Management, SDLC, IT Audit, Business Process..., Auditing, Business Process
Education
Kansas State University 1979 — 1983
BS, Nuclear Engineering
Washington Mutual Card Services May 2006 - January 2009
Washington Mutual Card Services April 1999 - April 2006
Washington Mutual Card Services December 1998 - March 1999
Skills
Administrative..., Access, Office Management, Invoicing, Spreadsheets, Microsoft Excel, Management, Customer Satisfaction, Travel Arrangements, Databases, Calendars, Office Equipment
Education
Las Positas College
A.A
Graham-Pelton Consulting, Inc. 2012 - Present
ECS Foundation May 2011 - August 2012
Mountain 57 Management INC January 2011 - May 2011
Washington Mutual Card Services February 2006 - November 2006
Commerce Bank February 2005 - March 2006
Skills
Flexibility/Adaptability..., Leadership and..., Analytical/Research..., Outstanding..., Ambition and Drive to..., Outstanding..., Leadership, Public Speaking, Entrepreneurship, Human Resources, Fundraising
Education
College of Saint Elizabeth 2008 — 2011
Bachelor of Arts (B.A.), Global Studies
Seton Hall University
Walgreens October 2004 - Present
Walgreens October 2004 - Present
Washington Mutual Card Services July 2002 - July 2004
Volkswagen Financial Services June 2000 - June 2002
Skills
Accounting, Microsoft Excel, Financial Reporting, Accounts Payable, Auditing, Financial Analysis, Microsoft Word, QuickBooks, Accounts Receivable, Microsoft Office, Payroll, Forecasting, Customer Service, Account Reconciliation
Education
Columbia College 2005 — 2009
Bachelor of Science (B.S.), Accounting and Business/Management
Electronics-Expo November 2009 - Present
6th Avenue Electronics April 2008 - November 2009
Washington Mutual Card Services May 2006 - November 2008
Education
Colorado Technical University-Online 2010 — 2012
Irvine Company September 2012 - Present
AT&T Mobility 2007 - 2012
Washington Mutual Card Services September 2006 - July 2007
Honda World Westminster February 2006 - July 2006
Skills
Call Center, Customer Experience, Customer Satisfaction, Sales, Direct Sales, Telecommunications, Cold Calling, Account Management, Customer Service, Sales Management, Sales Operations, Relationship Management, Sales Process, Credit, Marketing, Customer Acquisition, Product Management
Education
Cypress College 2003 — 2006
Marketing
Cypress High School 1998 — 2002
High School Diploma
Telecare Corporation August 2010 - Present
Washington Mutual Card Services August 2007 - March 2009
Skills
Microsoft Office, Pyxis, Facsimile
Education
Gurnick Academy of Medical Arts 2008 — 2010
Lvn
Washington Mutual Card Services November 2003 - March 2009
Target May 2000 - November 2003
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Medical Terminology, Medical Billing, Medical Coding, Medical Assisting, Pharmacology, Pharmacology Dosage..., Phlebotomy
Education
Heald College 2011 — 2013
Associate of Arts and Sciences (AAS), Medical/Clinical Assistant
Sears Holdings Corporation February 2012 - Present
Washington Mutual Card Services September 2005 - April 2006
Skills
Photoshop, Teaching, HTML, Public Speaking, Budgets, C++, Editing, Strategic Planning, C, Negotiation, Java, Accounting, Event Planning, Team Building, SQL
Education
Faulkner University 2012 — 2013
Rio Hondo College 2010 — 2012
JP Morgan Chase May 2009 - Present
CIT September 2007 - February 2009
Bank of America September 2006 - September 2007
Washington Mutual Card Services October 2004 - September 2006
Skills
MSP Practitioner, AFS, ALS, MBA, SharePoint, LPS, Merlin, IRYE, ST, RightFax, Solution Center, XNet, MBNA IS, Lean Operations, Linx
Education
University of Phoenix
Master of Business Administration (MBA)
University of Phoenix
Bachelor of Science (B.S.), Business Administration and Management, General
Florida A&M University
Associate of Science (A.S.)
Citi June 2010 - Present
Citi February 2006 - June 2010
Washington Mutual Card Services August 2005 - December 2005
HSBC July 2001 - June 2005
Citifinancial Mortgage January 1997 - July 2001
Skills
SDLC, Business Analysis, CRM, Software Documentation, Team Leadership, Data Analysis, Team Management, Management, Project Management, Analysis, Process Improvement, Banking, Leadership, Customer Service, Quality Assurance
Education
Florida Atlantic University
University of Tampa
Abbott April 2015 - Present
Lundbeck March 2014 - April 2015
AbbVie September 2013 - March 2014
Abbott April 2007 - September 2013
Washington Mutual Card Services May 2001 - September 2004
Skills
GMP, Validation, SAP, Expense Reports, Error Analysis, SAP SRM, ACR, Invoice Processing, OCR, 21 CFR Part 11, Account Reconciliation, Accounts Receivable, Accounts Payable, Accruals, CAPA, FDA, Invoicing, Lotus Notes, Access, Change Control, Hyperion Enterprise, Internal Audit, Medical Devices, Pharmaceutical Industry, Quality Assurance, Quality Auditing, Quality System, Regulatory Affairs, Sop
Education
Columbia College 2005 — 2010
Bachelors of Science, Accounting
College of Lake County 1998 — 2004
Associate of Arts (A.A.), General Studies
Co-Optimum Connect+ June 2011 - Present
Babies R Us September 2008 - Present
Mortagage IT August 2006 - February 2008
Washington Mutual Card Services January 1999 - August 2006
Skills
Auditing, Customer...
Education
College of the Canyons 1986 — 1988
Associate of Arts (A.A.), Human Relations
Dimension Data November 2011 - Present
Wells Fargo Advisors August 2010 - November 2011
Bank of America May 2010 - August 2010
First Horizon September 2009 - May 2010
Wells Fargo Advisors February 2007 - September 2009
Bank of America April 2005 - February 2007
Wells Fargo Advisors July 2003 - April 2005
ATI Allvac October 2002 - July 2003
Washington Mutual Card Services March 2001 - July 2002
Wells Fargo Advisors November 1997 - March 2001
Skills
Contact Centers, Telecommunications, Program Management, Project Management, Cisco VoIP, UCCE, Structured Cabling, Software Testing Life..., Data Center, Project Finance, Project Planning, Project Estimation, Project Portfolio..., Virtualization, Data Centre Architecture, Cross-functional Team..., Team Leadership, Technical Leadership
Education
Keller Graduate School of Management of DeVry University 1996 — 1998
Master's degree, Information Technology Project Management
Saint Xavier University 1990 — 1995
Master of Business Administration (MBA), Information Technology, 3.5
DeVry University 1988 — 1990
Bachelor of Science (BS), Telecommunications Engineering, 3.5
The Home Depot October 2012 - Present
Burlington Stores, Inc. February 2011 - October 2012
Kohl's Department Stores December 2009 - February 2011
Washington Mutual Card Services December 2002 - 2009
Mervyns February 2000 - December 2002
Skills
Leadership, Teamwork, Team Building, Inventory Management, Loss Prevention..., Loss Prevention, Physical Security, Security Management, Interviews, Investigation, PowerPoint, Risk Management, Inventory Control, Case Managment, Risk Operations, Surveillance, Counter Surveillance, Reports, Observation, Court Appearances, Customer Service, Case Management, Asset Protection, Shrinkage, Retail
Education
Modesto Junior College 1994 — 1997
Associate of Arts (AA), Criminal Justice and Corrections
FICO 2008 - Present
Washington Mutual Card Services 2007 - 2008
Shanghai Silk Group Co.,Ltd. 2001 - 2005
Education
Stanford University 2005 — 2007
Master of Science (MS), Management Science and Engineering
Donghua University 1997 — 2001
Bachelor of Science (BS), Fashion/Apparel Design