First Line Solutions
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First Line Solutions Employees
Employee
Years
Job
Industry
Kevin Highfill Kevin Highfill's First Line Solutions Experience January 2004 - March 2004
Job Technical Support Analyst Senior 1 at Genomic Health
Industry Information Technology and Services
Experience
Genomic Health February 2011 - Present
TargetCW (as a contractor at Genomic Health) October 2010 - February 2011
Taos June 2004 - September 2010
First Line Solutions January 2004 - March 2004
Dade Behring August 1998 - July 2003
Track Computer Center Services Inc March 1995 - August 1998
TAB Products Company January 1993 - January 1995
Fenwick & West May 1988 - April 1993
IBM January 1987 - January 1988
Skills
Troubleshooting, Help Desk Support, ITIL, Disaster Recovery, XP, Software Documentation, System Administration, Technical Support, Networking, TCP/IP, Hardware
Education
HDI 2015 — 2015
HDI Support Center Analyst
Foothill College 1983 — 1985
Genomic Health February 2011 - Present
TargetCW (as a contractor at Genomic Health) October 2010 - February 2011
Taos June 2004 - September 2010
First Line Solutions January 2004 - March 2004
Dade Behring August 1998 - July 2003
Track Computer Center Services Inc March 1995 - August 1998
TAB Products Company January 1993 - January 1995
Fenwick & West May 1988 - April 1993
IBM January 1987 - January 1988
Skills
Troubleshooting, Help Desk Support, ITIL, Disaster Recovery, XP, Software Documentation, System Administration, Technical Support, Networking, TCP/IP, Hardware
Education
HDI 2015 — 2015
HDI Support Center Analyst
Foothill College 1983 — 1985
Ana Gabriela Lara, MBA Ana Gabriela Lara, MBA's First Line Solutions Experience February 2005 - May 2006
Job Proposal Project Manager
Industry Telecommunications
Experience
Time Warner Cable June 2009 - Present
Time Warner Cable May 2006 - June 2009
First Line Solutions February 2005 - May 2006
Midwest Sterilization Corp. 2004 - 2005
ISE, LTD 2003 - 2005
Kapplan College May 2003 - December 2004
Skills
Customer Service, VoIP, Troubleshooting, Call Center, Telecommunications, Wireless, Customer Satisfaction, Vendor Management, Call Centers, Telephony, Team Building, MPLS, Ethernet, Broadband, Technical Support, Account Management, IP, Team Leadership, Event Planning, Unified Communications, Managed Services, Networking
Education
Texas A&M International University 2007 — 2008
MBA, Management
Texas A&M International University 2002 — 2003
BBA, Management of Information Systems
Laredo Community College 1999 — 2001
Associate's Degree, Network Administration
Laredo Community College 1999 — 2001
Associate's Degree, Software Development
Time Warner Cable June 2009 - Present
Time Warner Cable May 2006 - June 2009
First Line Solutions February 2005 - May 2006
Midwest Sterilization Corp. 2004 - 2005
ISE, LTD 2003 - 2005
Kapplan College May 2003 - December 2004
Skills
Customer Service, VoIP, Troubleshooting, Call Center, Telecommunications, Wireless, Customer Satisfaction, Vendor Management, Call Centers, Telephony, Team Building, MPLS, Ethernet, Broadband, Technical Support, Account Management, IP, Team Leadership, Event Planning, Unified Communications, Managed Services, Networking
Education
Texas A&M International University 2007 — 2008
MBA, Management
Texas A&M International University 2002 — 2003
BBA, Management of Information Systems
Laredo Community College 1999 — 2001
Associate's Degree, Network Administration
Laredo Community College 1999 — 2001
Associate's Degree, Software Development
Edward Gorens III Edward Gorens III's First Line Solutions Experience September 2005 - December 2005
Job Looking for a career
Industry Telecommunications
Experience
E&R&T January 2006 - Present
AT&T November 2007 - February 2011
Advance Event Group March 2006 - May 2008
Urban Residential Appraisal January 2005 - February 2006
First Line Solutions September 2005 - December 2005
Education
DeVry University 2001 — 2005
Bachelor, Technical Management
DeVry University
Bachelor of Science Degree, Technical Management
DeVry University
Associate Degree, Applied Science of Electronics and Computer Technology
DeVry University
Associate Degree, Applied Science of Electronics and Computer Technology
American Institute of Appraisal & Real Estate Education
E&R&T January 2006 - Present
AT&T November 2007 - February 2011
Advance Event Group March 2006 - May 2008
Urban Residential Appraisal January 2005 - February 2006
First Line Solutions September 2005 - December 2005
Education
DeVry University 2001 — 2005
Bachelor, Technical Management
DeVry University
Bachelor of Science Degree, Technical Management
DeVry University
Associate Degree, Applied Science of Electronics and Computer Technology
DeVry University
Associate Degree, Applied Science of Electronics and Computer Technology
American Institute of Appraisal & Real Estate Education
Jason Meekins Jason Meekins's First Line Solutions Experience February 2005 - March 2006
Job Bank Services Manager at Farm Credit Bank of Texas
Industry Banking
Experience
Farm Credit Bank of Texas March 2015 - Present
Affordable Drum Tracks 2000 - Present
Apple 2013 - 2014
Concordia University October 2008 - September 2010
Computerlinks March 2006 - January 2008
First Line Solutions February 2005 - March 2006
Temple Inland 2002 - 2004
Skills
Project Management, Customer Service, Microsoft Office, Windows, Recording, System Administration, Team Leadership, Drums, Music, Music Production
Education
Concordia University Texas
Farm Credit Bank of Texas March 2015 - Present
Affordable Drum Tracks 2000 - Present
Apple 2013 - 2014
Concordia University October 2008 - September 2010
Computerlinks March 2006 - January 2008
First Line Solutions February 2005 - March 2006
Temple Inland 2002 - 2004
Skills
Project Management, Customer Service, Microsoft Office, Windows, Recording, System Administration, Team Leadership, Drums, Music, Music Production
Education
Concordia University Texas
Robert L Hayes Sr Robert L Hayes Sr's First Line Solutions Experience March 2004 - September 2004
Job The first step
Industry Transportation/Trucking/Railroad
Experience
FedEx Freight January 2015 - Present
Lektronix Express LLC August 2004 - Present
First Line Solutions March 2004 - September 2004
Staff Solutions Inc January 1998 - January 2004
Skills
Customer Service, Problem Solving, Team Building, Account Management, Logistics, Program Management, Operations Management, Contract Negotiation, Time Management, Budgets, Project Planning, Coaching, Process Improvement, Strategic Planning, Leadership Development, Leadership, Sales
Education
Oakland Community College 2010 — 2010
certificate, Cisco Internetworking
Marygrove College 2002 — 2003
Certificate, CompTIA A+ prep
FedEx Freight January 2015 - Present
Lektronix Express LLC August 2004 - Present
First Line Solutions March 2004 - September 2004
Staff Solutions Inc January 1998 - January 2004
Skills
Customer Service, Problem Solving, Team Building, Account Management, Logistics, Program Management, Operations Management, Contract Negotiation, Time Management, Budgets, Project Planning, Coaching, Process Improvement, Strategic Planning, Leadership Development, Leadership, Sales
Education
Oakland Community College 2010 — 2010
certificate, Cisco Internetworking
Marygrove College 2002 — 2003
Certificate, CompTIA A+ prep
Johnathan Brandel Johnathan Brandel's First Line Solutions Experience September 2005 - March 2006
Job Field Service Manager at NCR Corporation
Industry Information Technology and Services
Experience
NCR Corporation August 2012 - Present
NCR Corporation November 2011 - August 2012
NCR Corporation April 2011 - November 2011
NCR Corporation September 2009 - April 2011
NCR Corporation March 2006 - September 2009
First Line Solutions September 2005 - March 2006
Skills
Customer Service, Windows, Microsoft Office, Budgets, Strategic Planning, Negotiation, Project Management, Management, Team Building, Service Delivery..., Team Leadership, Customer Satisfaction, Vendor Management, Cross-functional Team..., Public Speaking
Education
Fountainhead College of Technology 2003 — 2005
Associate's degree, Computer Programming
Fountainhead College of Technology 2003 — 2005
Associate's degree, Computer Programming/Programmer, General
NCR Corporation August 2012 - Present
NCR Corporation November 2011 - August 2012
NCR Corporation April 2011 - November 2011
NCR Corporation September 2009 - April 2011
NCR Corporation March 2006 - September 2009
First Line Solutions September 2005 - March 2006
Skills
Customer Service, Windows, Microsoft Office, Budgets, Strategic Planning, Negotiation, Project Management, Management, Team Building, Service Delivery..., Team Leadership, Customer Satisfaction, Vendor Management, Cross-functional Team..., Public Speaking
Education
Fountainhead College of Technology 2003 — 2005
Associate's degree, Computer Programming
Fountainhead College of Technology 2003 — 2005
Associate's degree, Computer Programming/Programmer, General
Douglas Clark Jr. Douglas Clark Jr.'s First Line Solutions Experience May 2005 - September 2005
Job Experienced Security Professional
Industry Security and Investigations
Experience
Ascension Security April 2012 - Present
Knight Security Systems, LLC January 2006 - April 2012
First Line Solutions May 2005 - September 2005
National Engineering Sercive Corporation December 2003 - March 2005
Cirrus Logic July 2000 - July 2003
GTECH April 1999 - June 2000
Skills
Access Control, Testing, Management, Troubleshooting, RF, PCB design, Hardware, Alarm Systems, Software Installation, Project Management, Electronics, Servers, Networking, Test Equipment, Semiconductor Industry, Debugging, Semiconductors, CCTV, Security, Soldering, Cabling
Education
ITT Technical Institute-Austin 1998 — 2000
Associate of Science (A.S.), Electrical and Electronics Engineering, B
Ascension Security April 2012 - Present
Knight Security Systems, LLC January 2006 - April 2012
First Line Solutions May 2005 - September 2005
National Engineering Sercive Corporation December 2003 - March 2005
Cirrus Logic July 2000 - July 2003
GTECH April 1999 - June 2000
Skills
Access Control, Testing, Management, Troubleshooting, RF, PCB design, Hardware, Alarm Systems, Software Installation, Project Management, Electronics, Servers, Networking, Test Equipment, Semiconductor Industry, Debugging, Semiconductors, CCTV, Security, Soldering, Cabling
Education
ITT Technical Institute-Austin 1998 — 2000
Associate of Science (A.S.), Electrical and Electronics Engineering, B
Ray L Perez's First Line Solutions Experience May 2001 - June 2005
Job Sr. Corporate Recruiter / Talent @ DVA Talent
Industry Human Resources
Experience
Everi April 2015 - Present
Everi July 2013 - Present
DVA Talent April 2008 - Present
OneWest Bank September 2010 - July 2013
Dell March 2010 - September 2010
The Collective Group, LLC September 2009 - December 2009
American Achievement Corporaton June 2005 - July 2009
First Line Solutions May 2001 - June 2005
Spherion 1999 - 2001
The Arc of Texas 1997 - 1999
Skills
Recruiting, Interviews, Talent Management, Human Resources, Sourcing, Employee Relations, Training, Temporary Placement, Personnel Management, Technical Recruiting, Hiring, Leadership, Management, Applicant Tracking..., Screening, Acting, Temporary Staffing, Talent Acquisition, Internet Recruiting, CRM, College Recruiting, Film Actor, Staffing Services, HRIS, Screening Resumes, Contract Recruitment, Deferred Compensation, Executive Search, New Hire Training, New Hire Orientations, Employee Benefits, Social Networking, Sales, Benefits Negotiation, Workforce Planning, Employer Branding, Performance Management, Time Management, Building Relationships, Cold Calling, Employee Training, Benefits Administration, Taleo, Commercial/TV Actor, Employee Engagement, Corporate Recruiting, Direct Recruiting, Full Cycle Recruiting, New Hire Orientation, Sales Recruitment
Education
Southwest Texas State University 1991 — 1996
Bachelor of Science (B.S.), Psychology
Eagle Pass High School 1989 — 1991
HS Diploma (Top 7%), ALL, 9-12
The University of Texas at Austin
Certificate, Human Resources Management
Everi April 2015 - Present
Everi July 2013 - Present
DVA Talent April 2008 - Present
OneWest Bank September 2010 - July 2013
Dell March 2010 - September 2010
The Collective Group, LLC September 2009 - December 2009
American Achievement Corporaton June 2005 - July 2009
First Line Solutions May 2001 - June 2005
Spherion 1999 - 2001
The Arc of Texas 1997 - 1999
Skills
Recruiting, Interviews, Talent Management, Human Resources, Sourcing, Employee Relations, Training, Temporary Placement, Personnel Management, Technical Recruiting, Hiring, Leadership, Management, Applicant Tracking..., Screening, Acting, Temporary Staffing, Talent Acquisition, Internet Recruiting, CRM, College Recruiting, Film Actor, Staffing Services, HRIS, Screening Resumes, Contract Recruitment, Deferred Compensation, Executive Search, New Hire Training, New Hire Orientations, Employee Benefits, Social Networking, Sales, Benefits Negotiation, Workforce Planning, Employer Branding, Performance Management, Time Management, Building Relationships, Cold Calling, Employee Training, Benefits Administration, Taleo, Commercial/TV Actor, Employee Engagement, Corporate Recruiting, Direct Recruiting, Full Cycle Recruiting, New Hire Orientation, Sales Recruitment
Education
Southwest Texas State University 1991 — 1996
Bachelor of Science (B.S.), Psychology
Eagle Pass High School 1989 — 1991
HS Diploma (Top 7%), ALL, 9-12
The University of Texas at Austin
Certificate, Human Resources Management
Edward Hodges Edward Hodges's First Line Solutions Experience September 2005 - February 2006
Job Systems Support Specialist at University of Maryland
Industry Higher Education
Experience
University of Maryland September 2012 - Present
University of Maryland March 2012 - September 2012
University of Maryland February 2006 - March 2012
First Line Solutions September 2005 - February 2006
Skills
Microsoft Office, Active Directory, Computer Hardware, Windows 7, A+ Certified, System Administration, XP, Windows, Network Administration, Software Installation, Windows Server, VPN, Information Assurance, Management, Group Policy, DNS, OS X, Server Administration, Disaster Recovery, Microsoft Exchange, Network Security, Technical Support, Security+, Security, TCP/IP, Networking, Switches, Help Desk Support, Operating Systems, Computer Security, System Deployment, Wireless Networking, Routers, Computer Repair, Hardware, Firewalls, Testing, VMware
Education
University of Maryland University College 2010 — 2014
Cybersecurity
TESST College of Technology 2003 — 2004
Network and System Administration/Administrator
Wheeling Jesuit University 2000 — 2003
Computer Science, Business
University of Maryland September 2012 - Present
University of Maryland March 2012 - September 2012
University of Maryland February 2006 - March 2012
First Line Solutions September 2005 - February 2006
Skills
Microsoft Office, Active Directory, Computer Hardware, Windows 7, A+ Certified, System Administration, XP, Windows, Network Administration, Software Installation, Windows Server, VPN, Information Assurance, Management, Group Policy, DNS, OS X, Server Administration, Disaster Recovery, Microsoft Exchange, Network Security, Technical Support, Security+, Security, TCP/IP, Networking, Switches, Help Desk Support, Operating Systems, Computer Security, System Deployment, Wireless Networking, Routers, Computer Repair, Hardware, Firewalls, Testing, VMware
Education
University of Maryland University College 2010 — 2014
Cybersecurity
TESST College of Technology 2003 — 2004
Network and System Administration/Administrator
Wheeling Jesuit University 2000 — 2003
Computer Science, Business
Heather Jett Heather Jett's First Line Solutions Experience May 2004 - August 2004
Job HR Business Partner Lockheed Martin
Industry Human Resources
Experience
Lockheed Martin September 2014 - Present
Lockheed Martin July 2013 - September 2014
Lockheed Martin Corp. February 2010 - July 2013
Lockheed Martin Corp. December 2006 - February 2010
Lockheed Martin Corp. February 2006 - December 2006
Baker Hughes May 2005 - August 2005
First Line Solutions May 2004 - August 2004
Skills
Generalist, Compensation, Professional Staffing
Education
Texas A&M University 2004 — 2005
Master of Science, Human Resource Management
The University of Texas at Austin 2000 — 2004
Bachelor of Arts, Sociology
Lockheed Martin September 2014 - Present
Lockheed Martin July 2013 - September 2014
Lockheed Martin Corp. February 2010 - July 2013
Lockheed Martin Corp. December 2006 - February 2010
Lockheed Martin Corp. February 2006 - December 2006
Baker Hughes May 2005 - August 2005
First Line Solutions May 2004 - August 2004
Skills
Generalist, Compensation, Professional Staffing
Education
Texas A&M University 2004 — 2005
Master of Science, Human Resource Management
The University of Texas at Austin 2000 — 2004
Bachelor of Arts, Sociology
Christopher Bride Christopher Bride's First Line Solutions Experience December 2003 - February 2004
Job Senior Systems Engineer at AMN Healthcare
Industry Information Technology and Services
Experience
AMN Healthcare April 2011 - Present
AMN Healthcare May 2006 - April 2011
AMN Healthcare May 2004 - May 2006
Dallas Technology Group February 2004 - May 2004
CM IT Solutions August 2003 - May 2004
First Line Solutions December 2003 - February 2004
CC&T Technical Deployment October 2003 - October 2003
eTeem Staffing June 2003 - August 2003
Amerigroup Corporation October 2001 - January 2003
Skills
Technical Support, F5 BigIP, Dell PowerEdge Servers, Blackberry Enterprise..., Network Administration, Active Directory, Firewalls, CCNA, CCENT, MobileIron, Palo Alto Networks, Microsoft Technologies, Load Balancing, Cisco IOS, Listening Skills, iPhone, Android, Project Planning, Project Implementation, Virtualization, Cloud Computing, Mobile Device Management, VMware, Server Administration, Network Security, Hardware, Networking, Microsoft Exchange, System Administration, Servers, Troubleshooting, Switches, Software Installation, Cisco Technologies, Windows
Education
University of California, Davis 1990 — 1993
De Anza College 1994 — 1996
AMN Healthcare April 2011 - Present
AMN Healthcare May 2006 - April 2011
AMN Healthcare May 2004 - May 2006
Dallas Technology Group February 2004 - May 2004
CM IT Solutions August 2003 - May 2004
First Line Solutions December 2003 - February 2004
CC&T Technical Deployment October 2003 - October 2003
eTeem Staffing June 2003 - August 2003
Amerigroup Corporation October 2001 - January 2003
Skills
Technical Support, F5 BigIP, Dell PowerEdge Servers, Blackberry Enterprise..., Network Administration, Active Directory, Firewalls, CCNA, CCENT, MobileIron, Palo Alto Networks, Microsoft Technologies, Load Balancing, Cisco IOS, Listening Skills, iPhone, Android, Project Planning, Project Implementation, Virtualization, Cloud Computing, Mobile Device Management, VMware, Server Administration, Network Security, Hardware, Networking, Microsoft Exchange, System Administration, Servers, Troubleshooting, Switches, Software Installation, Cisco Technologies, Windows
Education
University of California, Davis 1990 — 1993
De Anza College 1994 — 1996
Tim McNulty's First Line Solutions Experience September 2003 - June 2004
Job Retired
Industry Fishery
Experience
Retired August 2011 - Present
Safety Training Works, Inc. May 2009 - August 2011
Netbiz, Inc. December 2009 - July 2010
Plasker & Associates April 2006 - April 2009
Ricoh Business Systems July 2004 - March 2006
First Line Solutions September 2003 - June 2004
NCR Corporation January 2001 - July 2003
NCR Corporation September 1998 - December 2000
NCR Corporation April 1995 - August 1998
NCR Corporation November 1992 - March 1995
Skills
Strategic Planning, Selling, Program Management, Sales Management, Account Management, Operations Management, Leadership, Construction Safety, Training, CRM, Business Development, Sales, Sales Operations, Strategy, Team Leadership, Sales Process, B2B, Contract Negotiation, Product Development, Project Management, Customer Satisfaction, Enterprise Software, P&L Management, Marketing, Customer Service, SEO, Logistics, Networking, Team Building, New Business Development, Cross-functional Team..., Direct Sales, Salesforce.com
Education
Military 1981 — 1984
Electronics and Leadership
Portland Community College 1979 — 1980
Retired August 2011 - Present
Safety Training Works, Inc. May 2009 - August 2011
Netbiz, Inc. December 2009 - July 2010
Plasker & Associates April 2006 - April 2009
Ricoh Business Systems July 2004 - March 2006
First Line Solutions September 2003 - June 2004
NCR Corporation January 2001 - July 2003
NCR Corporation September 1998 - December 2000
NCR Corporation April 1995 - August 1998
NCR Corporation November 1992 - March 1995
Skills
Strategic Planning, Selling, Program Management, Sales Management, Account Management, Operations Management, Leadership, Construction Safety, Training, CRM, Business Development, Sales, Sales Operations, Strategy, Team Leadership, Sales Process, B2B, Contract Negotiation, Product Development, Project Management, Customer Satisfaction, Enterprise Software, P&L Management, Marketing, Customer Service, SEO, Logistics, Networking, Team Building, New Business Development, Cross-functional Team..., Direct Sales, Salesforce.com
Education
Military 1981 — 1984
Electronics and Leadership
Portland Community College 1979 — 1980
Amrita Paintal's First Line Solutions Experience 2000 - 2004
Job Project Lead at Avenue A | Razorfish
Industry Information Technology and Services
Experience
Avenue A Razorfish March 2007 - Present
Dell 2006 - 2008
Avenue A Razorfish February 2005 - February 2007
Avenue A Razorfish June 2004 - February 2005
First Line Solutions 2000 - 2004
D&B 1993 - 1998
Education
The University of Texas at Dallas 1990 — 1992
Avenue A Razorfish March 2007 - Present
Dell 2006 - 2008
Avenue A Razorfish February 2005 - February 2007
Avenue A Razorfish June 2004 - February 2005
First Line Solutions 2000 - 2004
D&B 1993 - 1998
Education
The University of Texas at Dallas 1990 — 1992
Chet King's First Line Solutions Experience 2003 - 2005
Job Owner / Photographer at Hexfyre Photography
Industry Information Technology and Services
Experience
Atos September 2006 - Present
Hexfyre Photography May 2005 - Present
First Line Solutions 2003 - 2005
NCR Corporation 1999 - 2003
The Discovery Channel 1993 - 1999
Skills
CTT+, IT Service Management, ITIL, Service Delivery, IT Management, Service Management, Integration, Windows Server, Outsourcing, Change Management, IT Outsourcing, Service Desk, Disaster Recovery, Incident Management
Education
Northern Kentucky University 1992 — 1996
Northview Elementary and Butler Middle
Northview Elementary and Butler Middle
Atos September 2006 - Present
Hexfyre Photography May 2005 - Present
First Line Solutions 2003 - 2005
NCR Corporation 1999 - 2003
The Discovery Channel 1993 - 1999
Skills
CTT+, IT Service Management, ITIL, Service Delivery, IT Management, Service Management, Integration, Windows Server, Outsourcing, Change Management, IT Outsourcing, Service Desk, Disaster Recovery, Incident Management
Education
Northern Kentucky University 1992 — 1996
Northview Elementary and Butler Middle
Northview Elementary and Butler Middle
shane kuhlmann's First Line Solutions Experience September 2003 - September 2005
Job Currently seeking IT support positions
Industry Computer Software
Experience
2FA Inc. February 2015 - July 2015
Mi-Token July 2011 - January 2015
Wincor-Nixdorf September 2005 - September 2010
Wincor Nixdorf September 2003 - September 2010
First Line Solutions September 2003 - September 2005
Verizon Enterprise Solutions Group September 2000 - September 2003
PDS Technical Services September 2000 - September 2003
Pearl River Community College January 1998 - January 1999
Skills
Account Management, Troubleshooting, Vendor Management, Solution Selling, Computer Hardware, Call Center, Security, Project Management, System Administration, VMware, Cisco Technologies, Windows, Hardware, Managed Services, Process Improvement, Call Centers, Active Directory, Technical Support, VPN, Management, Enterprise Software, Servers, Telecommunications
Education
St. Edwards University in Austin 2008 — 2012
my BA, Business Management
St. Edward's University 2007 — 2010
BA, Business Management
Pearl river community college 1993 — 1999
aa, computer science
Pearl River Community College
Hancock High School 1989 — 1993
diploma
Pearl River Community College
University of Texas Continuing Education
Associates of Arts Degree, an; Computer Science
2FA Inc. February 2015 - July 2015
Mi-Token July 2011 - January 2015
Wincor-Nixdorf September 2005 - September 2010
Wincor Nixdorf September 2003 - September 2010
First Line Solutions September 2003 - September 2005
Verizon Enterprise Solutions Group September 2000 - September 2003
PDS Technical Services September 2000 - September 2003
Pearl River Community College January 1998 - January 1999
Skills
Account Management, Troubleshooting, Vendor Management, Solution Selling, Computer Hardware, Call Center, Security, Project Management, System Administration, VMware, Cisco Technologies, Windows, Hardware, Managed Services, Process Improvement, Call Centers, Active Directory, Technical Support, VPN, Management, Enterprise Software, Servers, Telecommunications
Education
St. Edwards University in Austin 2008 — 2012
my BA, Business Management
St. Edward's University 2007 — 2010
BA, Business Management
Pearl river community college 1993 — 1999
aa, computer science
Pearl River Community College
Hancock High School 1989 — 1993
diploma
Pearl River Community College
University of Texas Continuing Education
Associates of Arts Degree, an; Computer Science
Chris Alvey's First Line Solutions Experience 2005 - 2007
Job Service Management Professional
Industry Information Technology and Services
Experience
Teradata February 2012 - Present
NCR 2007 - February 2012
First Line Solutions 2005 - 2007
Skills
Customer Satisfaction, Budget, Retail, Troubleshooting, Computer Hardware, Windows, Microsoft Office, Servers, Active Directory, XP, System Administration, Windows Server, Windows 7, Network Administration, Linux, Customer Service, Project Management, Microsoft Excel, Networking, Access
Education
University of North Texas 2004 — 2010
Bachelors of Business Adminstration, General Business/Management
Teradata February 2012 - Present
NCR 2007 - February 2012
First Line Solutions 2005 - 2007
Skills
Customer Satisfaction, Budget, Retail, Troubleshooting, Computer Hardware, Windows, Microsoft Office, Servers, Active Directory, XP, System Administration, Windows Server, Windows 7, Network Administration, Linux, Customer Service, Project Management, Microsoft Excel, Networking, Access
Education
University of North Texas 2004 — 2010
Bachelors of Business Adminstration, General Business/Management
David Minnich's First Line Solutions Experience January 2003 - June 2005
Job Senior Analyst, IT Service Desk at Interval International
Industry Information Technology and Services
Experience
Interval International September 2010 - Present
NCR CORP June 2005 - October 2009
First Line Solutions January 2003 - June 2005
EDS Network Assistance Center 1997 - 2002
DECISION ONE September 1996 - June 1997
Skills
Troubleshooting, Software Installation, Windows Server, Windows 7, Hardware, Windows XP, Call Centers, Active Directory, Citrix, Firewalls, Information Technology, Operating Systems, Technical Support, System Administration, Windows Vista, Outlook, Customer Satisfaction, Office 2010, Software Documentation, VMware ESX, Network Administration, Virtualization, Microsoft Certified..., Servers, Training, Service Desk, Disaster Recovery, Incident Management, Microsoft Exchange, IT Operations, VPN, Printers, Networking, VMware, DNS, Citrix Metaframe, Antivirus, Small Office Networking, HDI Certified Support..., Microsoft Office 2010, Knowledge Base
Education
Help Desk International 2011 — 2011
Support Center Analyst
The Academy of South Florida 2010 — 2010
MCITP
Penn State University 1976 — 1977
None, Undeclared Major
Interval International September 2010 - Present
NCR CORP June 2005 - October 2009
First Line Solutions January 2003 - June 2005
EDS Network Assistance Center 1997 - 2002
DECISION ONE September 1996 - June 1997
Skills
Troubleshooting, Software Installation, Windows Server, Windows 7, Hardware, Windows XP, Call Centers, Active Directory, Citrix, Firewalls, Information Technology, Operating Systems, Technical Support, System Administration, Windows Vista, Outlook, Customer Satisfaction, Office 2010, Software Documentation, VMware ESX, Network Administration, Virtualization, Microsoft Certified..., Servers, Training, Service Desk, Disaster Recovery, Incident Management, Microsoft Exchange, IT Operations, VPN, Printers, Networking, VMware, DNS, Citrix Metaframe, Antivirus, Small Office Networking, HDI Certified Support..., Microsoft Office 2010, Knowledge Base
Education
Help Desk International 2011 — 2011
Support Center Analyst
The Academy of South Florida 2010 — 2010
MCITP
Penn State University 1976 — 1977
None, Undeclared Major
Keith Veal's First Line Solutions Experience May 2003 - June 2006
Job Information Technology and Services Professional
Industry Information Technology and Services
Experience
NCR Corporation 2007 - 2012
First Line Solutions May 2003 - June 2006
Skills
Virus Removal, Build Repair and..., Point of Sales..., Repair of..., Printers, Windows 7, Computer Hardware, Remote Desktop, Help Desk Support, Workstations, CompTIA, Hardware Installation, Troubleshooting, XP, Computer Repair, Antivirus, Servers, Software Documentation, Norton Ghost, Backup Exec, Network Administration, Laptops, A+ Certified, Software Installation, Routers, Hardware, Windows Vista, Scanners, Technical Support, Customer Support, Hardware Support, CompTIA A+ Certification, Operating Systems, Desktop Computers, Testing, Dell Computers, Microsoft Windows 98, Wireless Networking, Computer Maintenance, VPN, DHCP, Blackberry, Cabling
Education
Center of Industry and Technology 1998 — 1999
Micro Computer Repair, A+ and Network + Certification
Dekalb Community College 1976 — 1977
Clerical Diploma, Business/Commerce, General
NCR Corporation 2007 - 2012
First Line Solutions May 2003 - June 2006
Skills
Virus Removal, Build Repair and..., Point of Sales..., Repair of..., Printers, Windows 7, Computer Hardware, Remote Desktop, Help Desk Support, Workstations, CompTIA, Hardware Installation, Troubleshooting, XP, Computer Repair, Antivirus, Servers, Software Documentation, Norton Ghost, Backup Exec, Network Administration, Laptops, A+ Certified, Software Installation, Routers, Hardware, Windows Vista, Scanners, Technical Support, Customer Support, Hardware Support, CompTIA A+ Certification, Operating Systems, Desktop Computers, Testing, Dell Computers, Microsoft Windows 98, Wireless Networking, Computer Maintenance, VPN, DHCP, Blackberry, Cabling
Education
Center of Industry and Technology 1998 — 1999
Micro Computer Repair, A+ and Network + Certification
Dekalb Community College 1976 — 1977
Clerical Diploma, Business/Commerce, General