Global Knowledge Canada
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Global Knowledge Canada Employees
Global Knowledge October 2007 - Present
Global Knowledge Canada December 2012 - April 2015
Global Knowledge Canada October 2007 - December 2012
Sageworks June 2007 - September 2007
East Coast Plumbing and Heating November 1999 - May 2007
Ferguson Enterprises May 2006 - August 2006
Skills
Customer Service, Customer Relations, Problem Solving, Microsoft Office, Account Management, Cold Calling, Solution Selling, Sales Process, Direct Sales, Leadership, Sales, Training, Management, Business Analysis, Employee Training, Sales Operations, Team Management, Sales Management, Time Management, Customer Retention, Networking, Building Relationships, Project Management, Selling, Cloud Computing, Customer Satisfaction, Salesforce.com, Strategy, Business Process..., Business Planning, Team Leadership, CRM, Leadership Development, Team Building, Business Development, Coaching, Lead Generation, Vendor Management, Recruiting, Program Management, Consulting, SaaS, Marketing, Sales Presentations, Marketing Strategy, Relationship Building, Strategic Planning, Process Improvement, New Business Development, Strategic Partnerships
Education
Longwood University 2003 — 2007
B.S, Business Economics, Business Administration, Overall GPA 3.478
American Management Association
Global Knowledge
Global Knowledge Canada September 2009 - Present
Gram Consulting Group July 2007 - January 2010
Klick Health July 2004 - July 2007
Provinent March 2003 - May 2004
IBM Global Services August 1999 - March 2003
Centre for Learning Technologies, Mt Allison University 1996 - 1999
Hewlett-Packard February 1989 - April 1996
Stevenson Kellog Ernst and Whinney 1983 - 1984
Skills
Performance Consulting, Strategy Development, Organizational..., Leadership Development, Organizational..., Knowledge Management, Needs Analysis, Learning Management, Instructional Design, Blended Learning, Curriculum Design, E-Learning, Content Development, Training, Strategy, Management, Employee Training, Learning Management..., Program Management, Leadership, Workshop Facilitation, Consulting, Talent Management, Change Management, CRM, Business Development, Process Improvement, Training Delivery, Instructor-led Training, Business Process, Strategic Planning, Organizational Learning, Captivate, Business Intelligence, Performance Management, Adult Education, Project Planning
Education
Concordia University 1983 — 1986
M.A., Educational Technology, Instructional Systems
McMaster University 1977 — 1981
Honours B.A., Cognitive Psychology
Canadian Association of Management Consultants
CMC (Certified Management Consultant)
Canadian Society for Training and Development
CTDP (Certified Training and Development Professional)
Global Knowledge Canada July 2015 - Present
Global Knowledge Canada February 2015 - July 2015
Global Knowledge Canada April 2014 - February 2015
Global Knowledge Training April 2013 - April 2014
Global Knowledge Training April 2010 - April 2013
Happy Faces Daycare October 2005 - June 2010
Interstate Hotels & Resorts February 2000 - October 2005
Deloitte June 1996 - February 2000
Skills
Management, Networking, Project Management, Oracle Financial, Blended Learning, Learning Management, Leadership Development, CRM, Consulting, Sales Operations, Security, Program Management, Call Centers, B2B, Business Analysis, Cloud Computing, Coaching, New Business Development, SaaS
Education
Northern Virginia Community College 1988 — 1990
Associate of Arts (AA), Liberal Arts and Sciences, General Studies and Humanities
Global Knowledge Canada July 2014 - Present
Caretaker April 2013 - July 2014
All Copy Products November 2012 - April 2013
Polar Bottle May 2012 - October 2012
New Horizons IT Training March 2012 - May 2012
Global Knowledge Training January 2011 - February 2012
Franklin Academy January 2004 - December 2010
Oak Grove Elementary School June 2001 - December 2003
Hall Kinion, RTP February 2000 - February 2001
General Employment Enterprises April 1999 - February 2000
Skills
Staff Development, Instructional Design, Coaching, Employee Training, Leadership Development, Teaching, Training, Sales, Direct Sales, Management, Salesforce.com, Cold Calling, Leadership, Solution Selling, Team Leadership, Sales Process, Program Management, Team Building
Education
University of Georgia - College of Education
Master’s Degree, Education/Teaching of Individuals with Specific Learning Disabilities
University of North Carolina at Chapel Hill
Bachelor’s Degree, Elementary Education and Teaching
Independent Learning Systems May 2015 - Present
RTD Global Inc. June 2003 - Present
Quest Awards Inc. September 1997 - Present
Global Knowledge Canada March 2013 - May 2015
Nexient Learning Inc. September 2003 - December 2006
Northland eLearning August 1997 - August 2003
iSTAR Internet 1995 - 1997
The PSC Group 1991 - 1995
Bell Canada 1978 - 1991
Skills
Coaching, Talent Management, Business Analysis, E-Learning, Solution Selling, Training, Business Development, Strategy, Management, Learning Management..., Team Building, SaaS, Management Consulting, Cloud Computing, Fundraising, New Business Development, Instructional Design, Leadership Development, Sales, Change Management, Business Process..., Consulting, Organizational..., Team Leadership, Learning Management, Business Strategy, CRM, Customer Service, Sales Management, Start-ups, IT Service Management, Entrepreneurship, Adult Education, Strategic Planning, Marketing Strategy, Training Delivery, Leadership, Salesforce.com, Blended Learning, Social Media, Program Management, Project Management, Performance Management, Needs Analysis, ITIL, IT Strategy, Telecommunications, Employee Training, Account Management, Negotiation
Education
Durham College 1975 — 1978
Diploma, Electronic Technologist
Donna Good and Associates Marketing March 2005 - Present
Global Knowledge Canada November 1999 - January 2005
The PSC Group (AKA GKN) February 1994 - October 1999
Telesat Canada December 1989 - February 1993
Skills
Marketing, Recruiting, Product Management, Account Management, New Business Development, Training, Management, Direct Marketing, Professional Services, Marketing Strategy
Education
Algonquin College of Applied Arts and Technology
Marketing & Communications
SAS June 2014 - Present
Global Knowledge Canada February 2012 - June 2014
Global Knowledge Training March 2011 - June 2012
TeleSwivel from Williams Innovations March 2010 - March 2011
Global Knowledge Training August 2008 - March 2010
Skills
Leadership, Customer Satisfaction, Customer Retention, Business Development, Account Management, Customer Service, Strategy, Predictive Analytics, Time Management, Management, Team Building, Sales Operations, Training, Employee Training, Marketing, Sales Process, Sales, Negotiation, Cloud Computing, Networking, Social Media, Solution Selling
Education
Campbell University
BA, Communication
Cary High, Cary NC
Global Knowledge Canada December 1999 - Present
Nexient Learning December 1999 - 2009
Polar Bear Corporate Education 2004 - 2007
Trio Design Glassware January 1996 - December 1999
Skills
Needs Analysis, Training, Account Management, Coaching, Training Delivery, Strategic Planning, Vendor Management, Leadership, Recruiting, Team Leadership, Negotiation, Management, Sales Management, Executive Coaching, Sales, Employee Training, Customer Satisfaction, Cold Calling, Sales Process, Solution Selling, Performance Management, Business Process..., Team Building, Strategy, Leadership Development, Direct Sales, CRM, Selling, Salesforce.com
Education
University of Guelph 1982 — 1987
BaSc, Human Nutrition
Swan Management Solutions July 2002 - Present
Global Knowledge, Canada May 2011 - Present
Enbridge Pipeline Inc October 2013 - November 2014
Enbridge May 2013 - August 2013
Alberta Ministry of Enterprise and Advanced Education February 2010 - June 2013
Principle Consulting Inc. September 2012 - February 2013
BP Group, Canada Region October 2011 - June 2012
Service Management Art September 2008 - March 2010
University of Calgary July 2009 - October 2009
University of Calgary June 2005 - June 2009
Skills
Governance, Change Management, IT Service Management, COBIT, IT Strategy, Business Analysis, IT Management, Business Process..., Incident Management, Business Process, Program Management, Business Process Design, Project Management, Project Portfolio..., Management Consulting, Service Management, Team Leadership, Requirements Analysis, Information Technology, PMO, Analysis, IT Audit, Outsourcing, Risk Management, Release Management, Consulting, Project Planning, ITIL Certified, Gap Analysis, Strategic Planning, CRM, Project Delivery, Service Desk, Service Delivery, Cross-functional Team..., Strategy, MS Project, Visio, SharePoint, Business Intelligence, Quality Assurance, Management, Software Documentation, Microsoft Project, ITIL
Education
Kent State University - Graduate School of Management 1980 — 1981
MA - Econ, International and Developmental Economics
Kent State University 1976 — 1980
Bachelors of Business Administration, Economics
Global Knowledge Canada September 2007 - Present
Foreign Affairs and International Trade Canada 2006 - 2007
Curtiss-Wright 2003 - 2004
Education
Algonquin College of Applied Arts and Technology 2005 — 2007
Computer Systems Technician
George Washington University School of Business 2008 — 2009
Associate's Certificate, Project Management
Global Knowledge Canada February 2013 - January 2015
Global Knowledge Canada February 2013 - January 2015
George Brown College May 2011 - May 2012
PGIC Toronto November 2011 - January 2012
Schulich Executive Education Centre July 2011 - October 2011
Royal Canadian Institute of International Studies October 2009 - February 2011
The Living English Experience January 2002 - January 2010
Skills
Adult Education, Instructional Design, E-learning, Curriculum Design, Teaching, Writing, Curriculum Development, Editing, Public Speaking, Staff Development, Organizational..., Classroom Instruction, Team Building, Educational Technology, Training Delivery, Organizational..., Social Media, Distance Learning, Problem Solving, Needs Analysis, E-Learning, Social Media Consulting, Qualified Teacher, Classroom, Leadership, Employee Training, Management, Workshop Facilitation, Coaching, Training, Change Management, Project Management, Program Management, Business Networking, Blogging, Social Media Marketing, Marketing, Time Management
Education
Canadian Organization Development Institute/Schulich Executive Education Centre 2011 — 2011
Masters Certificate in Adult Training and Development (MCATD), Adult Training and Development
George Brown College 2011 — 2012
Online Instruction Certificate, eLearning and Online Instruction
BMW Group Canada November 2014 - Present
Global Knowledge Canada April 2014 - November 2014
Scotiabank May 2011 - January 2013
Scotiabank March 2009 - May 2011
Scotiabank April 2005 - March 2009
Carter Honda & Regency Toyota 2003 - 2005
CMP Classic Automotive (General Motors) 2002 - 2003
Reitmans 1999 - 2002
Skills
Sales, Management, Portfolio Management, Relationship Management, Commercial Banking, Credit Analysis, Sales Management, Team Building, Finance, Customer Service, Volunteer Management, Organizational..., Leadership, Business Planning, Board Development, Board Governance, Recruiting, Strategic Planning, Workshop Facilitation, Teacher Training, Employee Training, Fitness Training, Coaching, Training Facilitation, Team Building..., Credit, CRM, Business Development, Customer Satisfaction
Education
The University of Lethbridge
Bachelor of Management, International Marketing
Grant Macewan University
Management Studies Diploma, Organizational Behavior Studies
University of the West Indies, Bridgetown, Barbados
Train the Trainer Workshop
Landmark Worldwide
The Landmark Forum
Landmark Worldwide
The Landmark Forum in Action Seminar Series
Global Knowledge Canada January 2015 - Present
Global Knowledge Training February 2013 - December 2014
Global Knowledge Training April 2012 - February 2013
Global Knowledge July 2010 - April 2012
Skills
Account Management, Sales Process, Sales, Direct Sales, Training, Solution Selling, Sales Management, Team Leadership, Customer Service, Team Building, Needs Analysis, E-Learning, Lead Generation, Business Development, Coaching, Instructional Design, Employee Training, Recruiting, Sales Operations, Strategy, Management, Salesforce.com, Forecasting, Customer Retention, Selling, Sales Presentations, Talent Management, CRM, Building Relationships, Leadership, Networking, B2B, Strategic Partnerships, Training Delivery, Instructor-led Training, Blended Learning, SaaS, Consulting, Learning Management, Technical Training, Relationship Building
Education
University of North Carolina at Chapel Hill
Global Knowledge Canada July 1997 - Present
Nexient Learning (Purchased by Global Knowledge in August 2009) August 2004 - August 2009
triOS Training Centres (purchased by Nexient Learning in August 2004) July 1997 - August 2004
New Horizons CLC January 1995 - July 1997
Merisel Canada 1990 - 1995
Skills
Solution Selling, Account Management, Sales, Management, Training, Cold Calling, Program Management, Strategy, Channel, Direct Sales, Sales Process, New Business Development, Team Leadership, Customer Service, Leadership, Strategic Planning, Channel Partners, CRM, Professional Services, Coaching, Business Development, Enterprise Software, SaaS, Consulting, Strategic Partnerships, Vendor Management, Team Building, Building Relationships, Key Account Management, B2B, Salesforce.com, Proposal Writing, Lead Generation, Sales Management, Sales Operations, Networking, Customer Retention, Employee Training, Sales Presentations, Partner Management, Product Marketing, Competitive Analysis
Education
Seneca College of Applied Arts and Technology 1987 — 1989
Recreational Facilities Management
Seneca College of Applied Arts and Technology 1985 — 1987
Law Enforcement
Global Knowledge Canada February 2014 - Present
Briarlane Property Management January 2013 - January 2014
Freelance - http://www.imdb.com/name/nm5146746/ November 2011 - January 2014
TJX November 2011 - January 2013
Apres Coast September 2010 - November 2011
R.A Barnes Electric May 2008 - September 2008
Skills
Outlook, Social Media Outlets, Customer Service, Social Media, Illustrator, Microsoft Office, Time Management, Hand Rendering, Interior Design, Adobe Creative Suite, InDesign, Organization, Sales Logix, Drawing, Set Dressing, Merchandising, Sketching, SharePoint, Painting, Styling, ArchiCAD, G License, Budget Management, Fashion, Citrix, Oracle, Microsoft Excel, Adobe Illustrator
Education
George Brown College
Social Media Marketing, Currently Enrolled
CATC College of Design
Commercial Arts and Interior Design, Diploma
Brock University
Fine/Visual Arts, Bachelor
Global Knowledge Canada December 1991 - Present
Skills
Sales, Training, Account Management, Sales Management, Logistics, Time Management, Commitment to Customer..., Organization &..., Sales Operations, B2B, Teamwork, CRM, Management, Customer Service, Team Building, Coaching, Team Leadership, Strategic Planning, Customer Satisfaction, Change Management, Cross-functional Team..., Leadership
Education
Red River Community College 1991 — 1991
Clerical Bookkeeping
Red River College
Clerical Bookkeeping
Creaghan Training Services July 1995 - Present
Global Knowledge Canada 2011 - 2012
Global Knowledge Training 2011 - 2012
PCG 2003 - 2011
Dell Computers 2010 - 2010
Surtel and Associates 2009 - 2009
Nexient Learning 2002 - 2008
FrontRunner Training 2000 - 2008
Davita Dialysis 2006 - 2007
DaVita 2006 - 2007
Skills
Instructor-led Training, Training, Hands-on Training, Training Delivery, CRM, Adult Education, Process Improvement, Needs Analysis, Business Analysis, Staff Development, Blended Learning, E-Learning, Instructional Design, Captivate, Employee Training, Technical Training, Workshop Facilitation, Technical Writing, Learning Management, Leadership Development, Coaching, Soft Skills, Organizational..., Learning Management..., Management Development, Executive Coaching, ADDIE, Organizational..., Distance Learning, Performance Improvement
Education
University of Toronto 2007 — 2008
Bachelor of Education
George Brown College 2001 — 2003
Certificate in Adult Education, Adult and Continuing Education and Teaching
University of Waterloo 1988 — 1993
Honours Bachelor of Science, Biochemistry
Westdale High School 1983 — 1988
Secondary School Honours Graduation Diploma, High School/Secondary Diplomas and Certificates
Global Knowledge Canada May 2014 - Present
McLuhan & Davies Communications, Inc. December 2011 - March 2014
SheridanCorporate (a division of Sheridan Institute of Technology and Advanced Learning) November 2009 - November 2011
Humber College, Corporate Education Services February 2004 - July 2009
CDI Corporate Education Services January 1997 - January 2004
Canon, Inc. January 1994 - January 1997
Skills
Training Delivery, Blended Learning, Marketing Strategy, Leadership Development, Needs Analysis, Executive Coaching, Training, Management, Team Leadership, Strategic Partnerships, Interviews, Strategic Thinking, Leadership, Employee Training, Employee Engagement, New Business Development, Organizational..., Entrepreneurship, Coaching, CRM
Education
Georgian College
Marsh & McLennan Companies, Inc. January 2015 - Present
CIBC June 2014 - November 2014
Recruiting in Motion September 2013 - June 2014
Zurich North America September 2012 - September 2013
Global Knowledge Canada February 2011 - June 2012
Aon Hewitt October 2009 - January 2011
Vero November 2008 - August 2009
Vero Marine August 2007 - November 2008
Skills
Recruiting, Human Resources, Training, Management, Performance Management, Customer Service, HRIS, Applicant Tracking..., Hiring, Leadership, Process Improvement, Data Mining, Sourcing
Education
Unitec New Zealand 2004 — 2007
Bachelor of International Communications
Global Knowledge Canada March 2012 - September 2015
TVOntario October 2009 - April 2012
Random House of Canada Limited August 2006 - August 2008
Penguin Group Canada April 2001 - August 2006
McClelland & Stewart May 1999 - April 2001
Stoddart Publishing & House of Anansi Press 1997 - 1999
Skills
Public Relations, Writing, Social Media, Publicity, Copywriting, Newsletters, Editing, Publishing, Press Releases, Digital Marketing, Web Content, Email Marketing, Event Management, Corporate Communications, Marketing, Books, Feature Articles, Content Development, Content Strategy, Copy Editing, Strategic Communications, Content Management, Digital Media, Internal Communications, Blogging, Media Relations, Journalism, Marketing Communications, Storytelling, Social Media Marketing, Editorial, Television, Brand Awareness, Advertising, Creative Writing, New Media
Education
Carleton University 1993 — 1997
Bachelor of Arts, English Literature
The Ottawa Hospital February 2015 - June 2015
Desjardins Healthcare Group August 2008 - October 2013
Ottawa Central Railway Inc. August 2004 - August 2008
Global Knowledge Canada 2000 - 2003
GeoTrain Inc. 1996 - 1999
Protocols Standards de Communication 1987 - 1996
Skills
Business Analysis, Cost containment and..., Organizational Change..., Financial Management..., Develop and Implement..., Financial and..., Full-cycle Financial &..., Cost Benefit, Staff training and..., Cross Functional Team..., IFRS, Distributed Team..., Project Management, Performance Analysis..., Activity Based Costing, Organizational..., fiscal controls and..., Controllership Functions, Cross-functional Team..., Contract analysis and..., Strategic Vision and..., Financial Management &..., Employee Engagement, Employee Benefits Design, Canadian GAAP, Landlord/Tenant Matters, Commerical Transactions, Intercompany..., Foreign Currency..., systems integration, Key Performance..., operational cost..., Financial Forecasting, Cash Flow Forecasting, Cash Flow Reporting, Corporate Consolidations, Financial Analysis, Auditing, Accounting, Budgets, Management, Finance, Oracle, Leadership, SAP small business, GP Dynamics, Microsoft Excel Expert, Sun Accounts
Education
Post Graduate 1986 — 1990
Certified Professional Accountant CPA, CMA
University of Ottawa / Université d'Ottawa 1980 — 1984
Hon.B.Comm
Global Knowledge Canada February 2002 - Present
ITI Information Technology Institute October 1998 - January 2002
STD Technology Inc. June 1995 - September 1998
Skills
Human Resources, Payroll, Employee Benefits, Performance Management, Talent Management, Organizational..., Employee Relations, Training, Employee Training, Leadership Development, Employee Engagement
Education
Saint Mary's University 1998 — 2004
Business/Commerce, General
CDI Career College 1994 — 1995
Computer Business
Global Knowledge Canada 2003 - Present
Global Knowledge Training 2003 - Present
Global Knowledge Training February 2002 - Present
Fairmont Hotels and Resorts 1989 - January 2003
Education
University of Guelph 1981 — 1985
Bachelor of Commerce (B.Com.), Hotel and Food Administration
Global Knowledge Canada February 1995 - Present
LexisNexis 2009 - 2009
Paramount Pictures March 1975 - September 1986
Skills
Account Management, Solution Selling, Sales Process, New Business Development, Sales Management, Salesforce.com, Needs Analysis, Coaching, Direct Sales, B2B, Cold Calling, Team Building, Team Leadership, Strategic Planning, Leadership Development, Advertising, Customer Service, Selling, Business Analysis, Leadership, Training
Education
Cumberland College 1965 — 1969
BA, Business Administration
Softchoice May 2012 - Present
Softchoice October 2010 - May 2012
Global Knowledge Canada September 2007 - September 2010
Nexient Learning July 2006 - September 2007
Nexient Learning March 2006 - July 2006
Decision Partners November 2004 - March 2006
Consumer Impact Marketing / Bolthouse May 2004 - September 2004
Skills
Project Management, Leadership, Account Management, New Business Development, Solution Selling, Business Development, Microsoft Licensing, Sales, Product Management, B2B, Business Strategy, Management, Analysis, Team Leadership, Team Building, Strategy, Sales Process, Strategic Partnerships, Virtualization, Program Management, Selling, Partner Management, Training, SaaS, Business Planning, Customer Relations, Professional...
Education
McMaster University 2008 — 2009
Project Management Associate Certificate, Project Managment
Humber College 2003 — 2004
Post Graduate Certificate, Marketing Management
University of Guelph 1996 — 2000
B.A., Psychology
Ryerson University
Completed Personal Finance course
Global Knowledge Canada SLX and Global Knowledge Process EngineerGlobal Knowledge TrainingSeptember 2010 - February 2012
Global Knowledge Training April 2008 - September 2010
Education
Towson University 1999 — 2001
BA, History
Canada Post October 2012 - Present
Global Knowledge Canada March 2008 - February 2012
Nova Communications March 2005 - March 2006
JBN Medical Diagnostics October 2003 - November 2004
Enterprise Rent-A-Car July 1998 - January 2002
Walt Disney World May 1997 - May 1998
Skills
Sales Process, Sales, Sales Management, Customer Service, Account Management, Team Building, New Business Development, Team Leadership
Education
Niagara College 1994 — 1997
Diploma, Hotel and Restaurant Management
The Ottawa Hospital January 2013 - Present
Bell December 2004 - January 2013
Cisco Press June 2002 - December 2010
Magma Communications Ltd. November 2003 - December 2004
Global Knowledge Canada September 2000 - October 2003
Department of National Defence May 1989 - April 2001
Netrac December 1997 - September 2000
Education
Queen's University 1988 — 1992
Bachelor of Arts Honours, History