IBM/Seterus Company
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IBM/Seterus Employees
IBM/Seterus August 2011 - July 2015
Cisco June 2011 - August 2011
Apple Gold Group January 2011 - April 2011
Ocwen Loan Servicing August 2004 - September 2010
Wells Fargo February 2000 - August 2004
Skills
SQL, Excel, Analytics, Process Improvement, Software Documentation, Project Management, Cross-functional Team..., Mortgage Lending, Loan Servicing, Data Analysis, Leadership, Management, Vendor Management, Business Process, Microsoft Excel, SDLC, Analysis, Business Analysis, Customer Service, Access, Microsoft Office
Education
North Carolina State University
Bachelor of Arts, Business Management
IBM/Seterus July 2013 - July 2014
Skills
Loss Mitigation, Foreclosures, Bankruptcy, Customer Service, Microsoft Office
Education
Borough of Manhattan Community College 1986 — 1992
Associates, Liberal Arts and Sciences/Liberal Studies
Virginia Commonwealth University - School of Business
Real Eastate and Urban land Development
IBM/Seterus March 2013 - Present
Everhome Mortgage June 2011 - February 2013
Field Asset Services November 2008 - January 2011
Wilshire Credit Corporation 2004 - 2008
Skills
Loss Mitigation, Foreclosures, Mortgage Lending, Default, Loan Servicing, Short Sales, Loan Modifications, REO, Portfolio Management, Call Center, Workout, Mortgage Servicing
Education
California State University Los Angeles
UC Riverside
IBM/Seterus July 2015 - Present
Charter Communications May 2010 - March 2015
Public Storage June 2005 - October 2009
Unicel September 2007 - July 2008
Assisted Living Concepts 1999 - 2000
Skills
Account Management, Call Centers, Customer Experience, Customer Retention, Customer Satisfaction, Customer Service, Data Entry, Direct Sales, Investment Properties, Outlook, Property Management, Real Estate, Sales, Sales Management, Sales Operations, Team Building, Telecommunications, Wireless
Education
Portland State University 1988 — 1989
None
Ubisoft September 2015 - Present
IBM/Seterus June 2014 - Present
acs xerox company November 2010 - June 2014
Comp USA February 2009 - July 2010
Oakley Square Apartments March 2005 - December 2006
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Strategic Planning, Sales, Team Building, Sales Management, Outlook, Negotiation, Public Speaking, Training, Account Management, Customer Satisfaction, Customer Service, Teamwork, Time Management, Social Media, Spreadsheets, Social Networking, Communication, Data Entry, Leadership, Process Improvement, Public Relations, Event Planning, Access, Teaching, Management, Research, Telephone Skills, Facebook, English, Administrative..., Windows, Strategy, Inventory Management, Call Centers, Customer Support, Retail, Technical Support
Education
The Art Institute of Raleigh-Durham 2014 — 2017
Bachelor's degree, Game art & Design
Full Sail University 2012 — 2013
Bachelor's degree, video game art
Delaware Valley Job Corps 2007 — 2008
High School Equivalency Diploma, Computer Service Technology
IBM/Seterus October 2010 - November 2013
Harder Mechanical November 2008 - June 2010
Tom Hampton Agency July 2007 - November 2008
CornerStone Staffing June 2006 - July 2008
Bombay Co. January 2001 - June 2006
Skills
Microsoft Office, Project Management, Research, Strategic Planning, AutoCAD, Revit, Architecture, Architectural Design, People Management, Quality Control
Education
Portland Community College 2014 — 2016
Architectural Design and Drafting, Architecure Design and Drafting
Western Hills High School 1992 — 1996
Dy'mindz Natural Hair and Nails May 2015 - Present
Chapel Hill-Carrboro City Schools March 2015 - Present
IBM/SETERUS March 2013 - March 2015
Duke University Medical Center February 2007 - June 2008
Durham Public Schools August 1997 - November 2006
Education
North Carolina Central University 2004 — 2006
The CHP Group June 2015 - Present
Umpqua Bank August 2014 - May 2015
The Standard April 2014 - August 2014
Intel Corporation July 2013 - September 2013
Nike December 2012 - June 2013
IBM/Seterus June 2012 - December 2012
Bonneville Power Administration April 2008 - March 2012
WebMD April 2007 - April 2008
Standard Insurance Company January 2006 - April 2007
Saber Consulting June 2005 - October 2005
Skills
Visio, Technical Writing, Software Documentation, Technical Documentation, Content Management, Quality Assurance, RoboHelp, Instructional Design, Process Improvement, SharePoint, Adobe Acrobat, Requirements Gathering, SDLC, Information Architecture, Requirements Analysis, Business Requirements, FrameMaker, Systems Analysis, Business Analysis, Business Process, User Acceptance Testing, Business Process..., Analysis, Manuals, MS Project, Agile Methodologies, Program Management
Education
Indiana University Bloomington
Master of Science (MS), Instructional Systems Technology
Indiana University Bloomington
Master of Public Health (MPH), Public Health
Southern Illinois University, Carbondale
Bachelor of Science (BS), Engineering Technology
Independent CoachCovenant Group2012 - Present
J P MORGAN CHASE January 2011 - January 2012
IBM/SETERUS January 2010 - January 2011
WACHOVIA-WELLS FARGO BANK January 2008 - January 2010
Mutual of Omaha January 2006 - January 2008
SunTrust Bank January 2001 - January 2006
Skills
Mortgage Lending, Loss Mitigation, FHA, Finance, Loans, Financial Services, Credit, Banking, Customer Service, Mortgage Banking, Financial Risk, Credit Analysis, Management, Loan Origination, Risk Management, Real Estate
Education
Community College of the Air Force
Personnel Management/Administration Science
University of Tennessee
Radio and Television Broadcasting Technology/Technician
Wells Fargo Home Mortgage September 2012 - Present
IBM/Seterus May 2010 - July 2012
Wells Fargo Bank August 2008 - May 2010
Wells Fargo Bank June 2004 - December 2007
Wells Fargo Bank March 1995 - June 2004
Avco Financial Services February 1994 - March 1995
ITT Financial Services October 1989 - August 1993
Wendys International June 1986 - October 1989
Skills
Loans, Credit, Underwriting, Customer Relations, Analysis, Management Consulting, Production Management, Team Leadership, Training & Development, Mortgage Lending, Retail Banking, Banking Operations, Retail Management, Strategic Consulting, Loss Mitigation, Debt Collection, Escalation Management, Sales Coach, Problem Analysis, Performance Management, Group Presentations, Sales Presentations, Public Speaking, Business Meetings, Influential, Portfolio Management, Mortgage Banking, Customer Service, Banking, Financial Risk, Call Centers, Sales, Mortgage Servicing, Training, Management, Fannie Mae, Freddie Mac, Mentoring, Customer Escalation..., Collaboration, Loan Origination, Loan Modifications, Home Equity Loans, Credit Analysis, Credit Management, Unsecured Loans, Branch Banking, Consumer Lending, Refinance, Credit Risk
Education
Warner Pacific College 2008 — 2009
None, Business Administration
Clackamas Community College 1993 — 1994
None, General Studies
IBM/Seterus December 2012 - Present
Headway Workforce Solutions November 2011 - February 2014
Technekes LLC April 2007 - November 2011
Skills
Recruiting, Cold Calling, Market Research, Direct Marketing, Microsoft Excel, Microsoft Office, Training, Marketing
Education
Wake Technical Community College 1997 — 1999
Radiography
Shaw University 1993 — 1994
International/Global Studies
IBM/Seterus January 2013 - Present
Epiq Systems November 2011 - November 2012
State of Oregon October 2010 - February 2011
Skills
Adolescents, Mental Health Counseling, Data Entry, Software Documentation, Research, Microsoft Office, Social Services, Psychology
Education
Portland State University 2007 — 2009
Bachelor of Science, Psychology
Portland Community College
Associate of Science (A.S.)
IBM/Seterus March 2010 - Present
Wilshire Credit Corporation Merrill Lynch September 2007 - March 2010
TekSystems/ Wilshire Credit Corporation; February 2007 - September 2007
Skills
Microsoft Excel, Teaching, Event Management, Troubleshooting, Team Building, Project Planning, Editing, Java, Windows, English, Project Management, Outlook, Microsoft Word, Accounting, Access, System Administration, Public Relations, Event Planning, Microsoft Office, Photoshop, Customer Service, HTML, C, SharePoint, Networking, Software Documentation, Management, Databases, Network Administration, Security, Technical Support, Time Management, Operating Systems, Hardware, Laptops, System Deployment, Budgets, Information Technology, BMC Remedy, Human Resources, Purchasing, Team Leadership, Windows 7, Computer Hardware, Call Centers, Lotus Notes, Analysis, Data Analysis, Training
Education
Marylhurst University 2010 — 2013
None yet, Psychology, 3.65
Pioneer Pacific College 1998 — 2000
Associate of Science (AS), Computer and Network Technology, 3.7
IBM/Seterus October 2010 - Present
IBM/Seterus 2010 - 2013
Skills
Customer Service, Customer Retention, Collections, Data Entry, Data Collection, Loss Mitigation, Technical Support, SAP, Microsoft Office, FDCPA, Client Rapport, Health Insurance, Nursing Homes
Education
Durham Technical Community College 2013 — 2015
CCNA, Computer Systems Networking and Telecommunications
Durham Technical Community College 2003 — 2003
CNA, Nursing
Northeastern University 1997 — 2000