Macy's Credit and Customer Service
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Macy's Credit and Customer Service Employees
Macy's Credit and Customer Service April 2014 - Present
Macy's Credit and Customer Services October 2010 - April 2014
Macy's Credit and Customer Services August 2008 - October 2010
Macy's Credit and Customer Services May 2006 - August 2008
Macy's Credit and Customer Services September 1999 - May 2006
Skills
Customer Satisfaction, Microsoft Excel, Team Leadership, Driving Results, Data Analysis, Offshore Resource..., Time Management, Highly detail oriented, Oral & Written..., Creative Problem Solving, Follow Through, Training, Microsoft Office, Call Centers, Telephone Skills, Customer Service, Team Building, Coaching, Leadership, Microsoft Word, Retail, Management, Process Improvement, PowerPoint, Strategic Planning, Leadership Development, Employee Relations, Performance Management, Teamwork, Analysis, Event Planning, Employee Training, Outlook
Education
Boca Ciega High
St. Petersburg College
Certificate of Accounting, Business Administration and Management, General
Furniture Brands International March 2013 - Present
National Asset recovery Services August 2012 - March 2013
Macy's Credit and Customer Service February 2009 - August 2012
Skills
Retail, Customer Service, Sales, Microsoft Excel, Merchandising, Customer Satisfaction, Microsoft Office, Inventory Management, Microsoft Word, Management, Access
Education
McCluer Senior High School 2005 — 2009
Harris-Stowe State University
Avon June 2011 - June 2012
U.S. Bank February 2008 - March 2011
Macys Credit and Customer Service July 2007 - April 2009
Skills
Microsoft Office, Problem Solving, Oral & Written...
Education
University of Cincinnati 2009 — 2013
Bachelor's degree, Organizational Leadership
Cincinnati State Technical and Community College 2007 — 2009
Associate's degree, Marketing and Real Estate
Fairfield High School Graduate
Mercy October 2014 - Present
Macys Credit and Customer Service August 2002 - October 2014
Skills
Data Entry, Customer Service, Outlook, Microsoft Excel, Retail, Marketing, Microsoft Word, Epic Systems
Education
University of Phoenix 2014 — 2017
Bachelor of Science (BS), Health/Health Care Administration/Management
Magellan Health August 2014 - Present
Macy's Credit & Customer Services August 2014 - August 2014
Macy's Credit & Customer Services October 2013 - August 2014
Macy's Credit and Customer Services February 2012 - October 2013
Macy's Credit and Customer Service October 2011 - February 2012
Macy's Credit and Customer Service May 2009 - October 2011
Macy's Credit and Customer Services June 2008 - May 2009
Staples March 2004 - May 2008
University of Missouri 2007 - 2007
Skills
Customer Service, Retail, Microsoft Excel, Microsoft Office, Merchandising, Marketing, PowerPoint, Microsoft Word, Team Building, Public Relations, Customer Satisfaction, Team Management, Management, Interviews, Time Management, Leadership
Education
University of Missouri-Columbia 2006 — 2008
B.S. in Business Administration, Marketing
University of Missouri-Rolla 2003 — 2006
Marketing
Athens Behavioral Health Center August 2013 - Present
Macy's Credit and Customer Service May 2013 - August 2013
The Gathering Place August 2012 - December 2012
Skills
Social Media, Socal Work, Microsoft Office, Psychology, People Skills, Empathy, Helping Others Succeed, Motivation, Social Listening
Education
Ohio University 2010 — 2014
College of Health Science and Professions, Social Work
Lebanon High School 2006 — 2010
High School Diploma
Lockheed Martin June 2015 - Present
Lockheed Martin February 2013 - June 2015
Macy's Credit and Customer Service December 2005 - February 2013
Macys Credit and Customer Service December 2005 - 2008
Healthy Home and Associates March 2005 - December 2005
Casper's Company December 2001 - March 2005
Skills
Capital Budgeting, Financial Statement..., Microsoft Office..., Call Center, Retail, Software Documentation, Customer Service, Data Entry, Inventory Management, Time Management, Outlook, Spreadsheets, Sales, Lotus Notes, Microsoft Office, Microsoft Word, Accounting, Customer Satisfaction, Teamwork, Microsoft Excel, Process Scheduler, Supervisory Skills, Telephone Skills, Call Centers, Accounts Receivable, Invoicing, PowerPoint, Accounts Payable, Forecasting, Training
Education
Florida Atlantic University 2015 — 2017
Master of Business Administration (MBA), International Business
University of South Florida - College of Business Administration 2011 — 2012
Bachelor of Science (B.S.), Finance
Hillsborough Community College 2004 — 2011
A.A., Business Administration
Macy's Credit and Customer Service October 2013 - Present
SSP America July 2013 - Present
Salvation Army Phoenix Kroc Center June 2012 - April 2013
Fry's Food and Drug November 2010 - September 2011
Skills
Microsoft Office, Microsoft Excel, PowerPoint, Customer Service, Microsoft Word, Teamwork, Public Speaking, HTML, Event Planning, Team Leadership, Public Relations, Facebook, Nonprofits, Volunteer Management, Community Outreach, Social Media Marketing, Research, Social Media, Social Networking, Time Management, Event Management, Fundraising, Sales, Retail, Leadership, Food Service, Training, Team Building, Editing, Photoshop, Data Entry, Blogging, Creative Writing, Coaching, Leadership Development, Teaching, Journalism, Graphic Design, Media Relations, Newsletters
Education
Arizona State University 2013 — 2015
Bachelor of Science (BS), Communication and Media Studies
South Mountain Community College 2010 — 2013
Associate of Arts (AA), Communications
South Mountain High School 2004 — 2008
Diploma, Mass Communication/Media Studies
Macy's Credit and Customer Service October 2014 - January 2015
Pizza Hut August 2013 - October 2014
TECA Roofing Systems LLC 2010 - 2011
Leaf Verde RV Resort February 2010 - April 2010
BMVC (Bureau of Motor Vehicles Commission) October 2007 - April 2008
Countywide Home Mortgage, LLC September 2005 - October 2007
Credit Counselor Corporation March 2003 - September 2005
Employment Source Magazine December 2001 - March 2003
Young Homes October 2000 - June 2001
Trading Post Homes, Inc. September 1998 - October 2000
Skills
Consulting, Office Administration, Account Management, Contract Management, Credit Analysis, Account Reconciliation, Alternative Dispute..., Risk Assessment, Credit Management, Debt Management, Debt Restructuring, Debt Settlement, Financial Analysis, Foreclosures, Loan Origination, Loan Modifications, Residential Mortgages, Affordable Housing, Lines Of Credit, Real Estate Transactions, Production Managment, Project Management, Storm Damage, Restoration, Finance, Loans, Mortgage Lending, Credit, Sales, Accounts Receivable, Access, Management, Accounts Payable, Notary Public, Invoicing, Small Business, Data Entry, Customer Service, Business, Negotiation, Licensing, Loss Mitigation, Legal Documents, Cash Management, Telephone Skills, credit granting
Education
Indiana Wesleyan University 2003 — 2005
Associates, Business and Science, 3.9
Live Oaks Vocational 1980 — 1981
General Education Diploma, Commercial Advertising, 4.0
Vanguard October 2014 - Present
Self Employed / Independent Publishing Professional March 2009 - September 2014
Macy's Credit and Customer Service August 2007 - March 2009
FedEx Customer Information Services January 2006 - May 2007
Express Scripts January 2004 - February 2006
Skills
Customer Service, Microsoft Office, Microsoft Excel, Leadership, Public Speaking, Microsoft Word, Social Media
Education
Brigham Young University 1986 — 1989
Bachelor of Arts (B.A.), Philosophy
Advanced Testing Laboratory November 2011 - Present
Macy's Credit and Customer Service March 2008 - November 2011
Duramed Pharmaceuticals 1995 - 2000
Skills
Laboratory, Data Analysis, Microbiology, Sop, PCR, Biotechnology, Microsoft Excel, Aseptic Technique, Research, GMP, PowerPoint, Microsoft Office, HPLC, Lifesciences, Microsoft Word, Quality Assurance, Pharmaceutical Industry, Molecular Biology, Chemistry, Customer Service, Analytical Chemistry
Education
Marshall University 1990 — 1993
Bachelor of Science (BS), Biology, General
Northampton Community College 1988 — 1990
Associate of Arts (AA), Liberal Arts and Sciences, General Studies and Humanities
Luxottica Retail North America February 2014 - Present
Macy's Credit and Customer Service May 2011 - January 2014
Macy's Credit and Customer Service August 2008 - May 2011
Macy's Credit and Customer Service July 2007 - August 2008
Skills
Retail, Marketing, Customer Service, Marketing Strategy, Microsoft Office, Microsoft Excel, Oracle SQL, Business Objects, Unica Affinium Campaign, SAS
Education
Miami University 2003 — 2007
Bachelor of Science (B.S.), Marketing
Miami University 2003 — 2007
Marketing, Decision Sciences
The University of Vermont Medical Center October 2014 - Present
AA Allied Tax Accounting, St. Petersburg, FL May 2011 - May 2013
Macy’s Credit and Customer Service November 2005 - December 2009
Skills
Trilingual: English,..., •Proficient with..., •Experienced in..., Microsoft Office, HTML, Microsoft Excel, Windows, PowerPoint, Microsoft Word, AIM, Organizational..., Telephone Skills, Customer Satisfaction, Customer Service, Windows 7, Windows Vista, Analysis, Time Management, Call Centers, Research, Access, Social Networking, Photoshop, Outlook, Inventory Management, Team Leadership, Financial Reporting
Education
St. Petersburg College 2010 — 2014
Bachelor of Technology (B.Tech.), Information Technology Project Management
St. Petersburg College
A.S. Degree
St. Petersburg College
B.S, Technology Management
inVNT 2014 - Present
Strange Dwelling 2013 - Present
White Box November 2012 - January 2013
Tree House Gallery January 2011 - January 2012
Macy's Credit and Customer Service August 2010 - January 2011
Macy's Credit and Customer Service June 2008 - August 2010
Skills
Excellent ability to..., Great verbal and..., Academic and..., Event Planning, Art, Microsoft Office, Editing, Social Media, PowerPoint, Microsoft Word, Fine Art, Microsoft Excel, Customer Service, E-commerce Fraud..., Credit Card Fraud..., Freelance Writing
Education
Arizona State University 2006 — 2010
Bachelor of Arts (B.A.), Psychology
Macy's Credit and Customer Service September 2012 - Present
Kroger October 2009 - September 2012
Princeton High School August 2010 - August 2011
Walgreens September 2002 - February 2008
Skills
Customer Service, Loss Prevention, Inventory Management, Retail, Merchandising, Microsoft Office, Visual Merchandising, PowerPoint, Cashiering, Microsoft Excel, Microsoft Word, Store Management, Public Speaking, Event Planning, Employee Relations
Education
Temple Baptist College 2000 — 2002
Education/ Business Administration
Princeton High School 1996 — 2000
High School Diploma, High School Diploma
Virtual Administrative Assistants, LLC March 2013 - Present
Macy's Credit and Customer Service October 2011 - March 2013
The Home Depot July 2002 - October 2010
Skills
Loss Prevention, Store Management, Shrinkage, Inventory Management, Customer Satisfaction, Customer Service, Retail, Inventory Control, Retail Sales, Merchandising, Data Entry, Visual Merchandising, Cashiering, Time Management, Outlook, Telephone Skills, Customer Experience, Sales, Process Scheduler, Microsoft Office, Microsoft Word, Microsoft Excel, PowerPoint, Team Leadership
Education
L'Ecole Culinaire 2009 — 2011
Associate of Occupational Science, Culinary Arts and Related Services
Fort Scott Community College 1998 — 1999
Emergency Medical Technology/Technician (EMT Paramedic)
Iatric Systems July 2014 - Present
Health Care Excel May 2013 - July 2014
Reid Hospital & Health Care Services August 2009 - May 2013
BRC Marketing February 2008 - February 2009
Macy's Credit and Customer Service September 2007 - February 2008
National City Mortgage August 2006 - July 2007
Skills
SharePoint, Microsoft SQL Server, XML, VB.NET, ASP.NET, IIS, MySQL, Active Directory, C#, Dreamweaver, HTML, Web Applications, SQL, SharePoint Designer, HTML emails, CSS, Joomla, WordPress, Photoshop, .NET, Windows Server, Web Development, JavaScript, Visio
Education
Sinclair Community College 2002 — 2006
CIS - Web Development, Computer Information Systems
Eaton High School 1997 — 2000
Diploma
Harmony Information Systems, Inc. August 2014 - Present
Fletcher Allen Health Care August 2013 - August 2014
Amscot Financial June 2011 - June 2013
Macys Credit and Customer Service November 2006 - June 2011
Skills
Microsoft Office, Citrix, EHR, Quality Assurance, Active Directory, Security Assurance, Management, Technical Support, Access Control, Troubleshooting, Branch Management, Leadership, Visio, Operating Systems, NetSuite, User Management, Performance Testing, Access, Pivot Tables, Cloud Storage, Cloud Security, Information Technology, IT Security Policies, MS Project, Remote Access, Customer Support, Testing, Training, Problem Solving, Technology, PowerPoint, Finance, Leadership Development, HIPAA, Managing Business Growth, Financial Reporting, Financial Analysis, Organizational..., Medical Billing, Compliance, Banking, Off-shore Team..., ICD-9, Employee Training, Medical Terminology, Auditing, Coaching, Internal Audit, Business Development, Customer Service
Education
St. Petersburg College 2013 — 2014
Bachelor of Applied Science (BASc), Technology Development and Management - Information Security Assurance
St. Petersburg College 2009 — 2013
Associate of Science (A.S.), Information Technology
Brighthouse Networks September 2014 - Present
Sprint July 2012 - September 2014
Cincinnati Bell July 2008 - January 2011
Macy's Credit and Customer Service May 2005 - July 2007
VITAS Healthcare June 2002 - July 2004
Skills
Customer Service, Customer Satisfaction, Customer Retention, Technical Support, Billing Process, Client Relations Skills, Medical Billing, Medical Coding, Account Management, Call Centers, Direct Sales, Salesforce.com, Telecommunications, Wireless, Sales
Education
Daytona State College
Macy's Credit and Customer Service November 2014 - Present
Macy's Credit and Customer Service October 2012 - November 2014
Keep Cincinnati Beautiful January 2013 - April 2013
University College March 2012 - June 2012
ImPRessions October 2011 - June 2012
Ohio University Student Senate May 2010 - June 2012
Black Student Cultural Programming Board January 2011 - April 2011
Ohio University Student Senate May 2009 - May 2010
Skills
Public Relations, Event Management, Promotions, AP Style, Event Planning, Adobe Creative Suite -..., Customer Service, Facebook, Leadership, Journalism, Social Media, Social Networking, Fashion
Education
University of Louisville 2015 — 2017
Master of Arts (MA), Higher Education/Higher Education Administration
Ohio University 2008 — 2012
Bachelor of Specialized Studies, Communication Studies and Journalism
Treatment Assessment Screening Center July 2011 - Present
Quechan Casino Resort January 2009 - January 2010
Macy’s Credit and Customer Service April 2008 - January 2009
Skills
Customer Service, Microsoft Office, Troubleshooting, Windows 7, Computer Hardware, Technical Support, Software Documentation, Windows, Microsoft Excel, Active Directory, Outlook, XP, Leadership, Call Centers, Microsoft Word, Networking, Software Installation, Security, Laptops, PowerPoint, Printers, Databases
Education
University of Phoenix 2010 — 2013
Bachelor's Degree, Information Systems Security, 2.9
Arizona School of Massage Therapy 2004 — 2004
Certificate, Massage Therapy/Therapeutic Massage
Art Institute of Phoenix 2001 — 2003
Associate of Arts and Sciences (A.A.S.), Animation, Interactive Technology, Video Graphics and Special Effects
Common Cents Courier October 2012 - Present
Macy's Credit and Customer Service August 2009 - September 2012
Macy's November 2008 - July 2009
Summit Distributing June 2007 - April 2008
H & R Block December 2006 - April 2008
Trans States Airlines March 1987 - June 2006
Central Bank November 1982 - January 1987
Skills
Research/Analysis, MS Office Suite, Customer Service,..., Financial Statements, Microsoft Excel, Microsoft Word, PowerPoint, Outlook, Finance, Financial Analysis, Accounts Payable, Financial Reporting, Accounts Receivable
Education
University of Missouri-Columbia
B.S, Business Administration
University of Missouri-Saint Louis
CPA, Finance, General
Florida Department of Children and Families November 2014 - June 2015
AARP Foundation SCSEP June 2014 - November 2014
Macy's Credit and Customer Service March 2001 - May 2009
Macy's Credit and Customer Service January 1993 - March 2001
Macy's Credit and Customer Service February 1991 - January 1993
Macy's Credit and Customer Service November 1986 - February 1991
Macy's Credit and Customer Service May 1986 - November 1986
Macy's Credit and Customer Service February 1986 - May 1986
Macy's and Credit Customer Service October 1984 - February 1986
First National Bank 1984 - 1986
Education
University of South Florida 1982 — 1983
Business Administration
University of South Florida 1977 — 1981
Bachelor of Arts (B.A.), English Language and Literature
Calero Software July 2013 - Present
Account Control Technology, Inc. October 2012 - June 2013
Macy's Credit and Customer Service November 2011 - October 2012
Cracker Barrel June 2012 - August 2012
Kable Staffing May 2010 - August 2012
Education
Brown Mackie College-Cincinnati 2013 — 2015
Criminal Justice/Law Enforcement Administration
RDI Connect August 2010 - Present
Macy's credit and customer service January 2006 - December 2009
Education
University of Cincinnati
Willis June 2015 - Present
Willis August 2013 - Present
ProSource May 2012 - June 2013
MACY'S CREDIT AND CUSTOMER SERVICE July 2008 - July 2010
Skills
Customer Service, Microsoft Office, Microsoft Excel, Retail, Microsoft Word, PowerPoint, Conflict Resolution, Organizational..., Outstanding verbal, Professional..., Outstanding..., Windows, Account Management, Customer Satisfaction, Data Entry, Outlook
Education
Lipscomb University 2015 — 2017
Master's degree, Marriage and Family Therapy/Counseling
University of Cincinnati 2007 — 2011
Bachelor of Arts (B.A.), Communication, General
WINTON WOODS HIGH SCHOOL 2003 — 2007
High School Diploma, General Studies
Macy's Credit and Customer Service September 2014 - Present
St. Maximilian Kolbe Parish June 2013 - March 2015
Chick-fil-A Bridgewater Falls February 2011 - August 2014
Skills
Microsoft Word, Microsoft Power Point, Social Media, Mac, Close Attention to..., Positive Can-do Attitude, Open Minded, Receptive to Change, Leadership, Cash Register, Customer Service, Childcare
Education
University of Cincinnati 2012 — 2015
Bachelor of Arts, Communication
Health Carousel April 2015 - Present
Accutek Testing Laboratory January 2014 - April 2015
Valco Melton May 2013 - January 2014
Valco Melton September 2010 - May 2013
Valco Melton October 2009 - 2010
Valco Melton October 2008 - September 2009
Macy's Credit and Customer Service September 2005 - January 2008
MetroParks of Butler County 2008 - 2008
Skills
Marketing Communications, Marketing, SEO, Adobe Creative Suite, Trade Shows, Marketing Analytics, Management, Project Management, Digital Marketing, Email Marketing, Customer Service, Pipeline Generation, Inbound Marketing, Advertising, Global Media Relations, B2B Marketing, Marketing Budget, Marketing Research, Market Research, Online Advertising, Marketing Strategy, Product Marketing, Content Strategy, Business Strategy, Marketing Automation, Technology Integration, Campaign Management, Creativity, Inbound Lead Generation, HubSpot, Business Ethics, Public Relations, Tenacious Work Ethic, Product Management, Work Ethic, Landing Pages, Leadership Development, Proposal Writing, Operational Excellence, Quantitative Research, Product Launch, New Business Development, Packaging, International Sales, Sales
Education
University of Cincinnati College of Business 2005 — 2009
Bachelor of Business Administration (BBA), Marketing & International Business, 3.4/4.0
Bowling Green State University 2004 — 2005
Priority Health July 2015 - Present
Priority Health March 2014 - July 2015
Priority Health October 2011 - March 2014
Maricopa Community Colleges May 2011 - August 2011
Young Sounds of Arizona February 2009 - August 2011
Blue Topaz Purification Systems February 2006 - August 2011
Christ's Community Christian Reformed Church January 2006 - August 2011
Mesa Community College January 2009 - December 2010
Focus on Music February 2009 - September 2009
Macy's Credit and Customer Service January 2006 - February 2009
Skills
Accounting, Customer Service, Accounts Payable, QuickBooks, Workforce Management, Workforce Planning, Classroom Instruction, Federal Taxation, Microsoft Office 2010, Accounts Receivable, Account Reconciliation, ACL, Bookkeeping, Employee Training, Financial Reporting, Journal Entries, Lotus Notes, Microsoft Office 2007, Microsoft Visio, Peachtree, PeopleSoft
Education
Davenport University 2013 — 2016
Master of Business Administration (M.B.A.), Accounting
Davenport University 2011 — 2013
Bachelor of Business Administration (B.B.A.), Accounting
Arizona State University 2010 — 2011
Bachelor of Music, Music Performance - Organ
Pillar To Post Home Inspectors June 2014 - Present
Scholastic Book Fairs October 2012 - August 2014
Medco November 2010 - August 2012
Blue Ocean Facilities December 2011 - June 2012
MACY'S CREDIT AND CUSTOMER SERVICE July 2008 - December 2011
THE CIT GROUP July 1996 - October 2007
McKINLEY MORTGAGE March 2003 - March 2005
LINCARE, INC January 1994 - January 1996
Skills
Sales, Business Development, Territory Management, Strategic Planning, Sales Operations, Account Management, Marketing, Budgets, Sales Management, Direct Marketing, Market Planning, New Business Development, Recruiting, Team Leadership, Social Media Marketing, Direct Sales, Selling, Program Management, Strategic Partnerships, Financial Services, Cross-functional Team..., Management, Sales Presentations, Small Business, Advertising, Salesforce.com, Lead Generation, Social Networking, Customer Satisfaction, Forecasting, Customer Retention, Leadership, CRM, Marketing Communications, Email Marketing, Healthcare, Sales Force Development, Coaching, Marketing Strategy, Competitive Analysis, Proposal Writing, Insurance, Time Management, Cold Calling, Training, Customer Service, B2B, Sales Process, Building Relationships, Event Planning
Education
University of Cincinnati
Bachelor of Science degree, Liberal Arts
University of Cincinnati
Bachelor's degree, Liberal Arts
Macy's Credit and Customer Service October 2014 - Present
Macy's January 2013 - Present
Macy's October 2014 - October 2014
Skills
Strategic Planning, Operations Management, Forecasting, Process Improvement, Profit, Account Management, Inventory Control, Project Management, Negotiation
Education
St. Louis Community College 2009 — 2016
OFFICE INFORMATION COORDINATOR
Lindbergh High School 1984 — 1988
Kroger May 2015 - Present
SuperFanU January 2015 - May 2015
University of Louisville August 2011 - May 2015
Union Pool May 2006 - September 2014
American Heart Association December 2013 - May 2014
Macy's Credit and Customer Service May 2012 - August 2012
Skills
Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Customer Service, Research, Social Media, HTML, Public Speaking, Teamwork, Windows, English, Event Planning
Education
University of Louisville 2011 — 2015
B.S, Finance, General, 3.80
Larry A. Ryle High School 2008 — 2011
High School Diploma, 3.92
Bath & Body Works March 2015 - Present
Target November 2012 - January 2013
OfficeTeam August 2011 - November 2012
Kelly Services August 2011 - September 2012
Adecco Staffing March 2011 - July 2011
Macy's Credit and Customer Service October 2010 - January 2011
Miami University September 2008 - May 2009
Crawford Communities June 2005 - July 2005
JPMorgan Chase June 2005 - July 2005
TGI Fridays May 2004 - April 2005
Skills
Customer Service, PowerPoint, Microsoft Word, Recruiting, Higher Education, Typing, Fluent English, Psychology, Special Education, General Office Duties, Internet Explorer, Microsoft Power Point, Social Psychology
Education
Miami University 2006 — 2010
Masters of Education, Educational Psychology
Miami University 1999 — 2005
Bachelor of Arts, Psychology
Olentangy High School 1995 — 1999
High School Diploma
Macy's Credit and Customer Service August 2014 - Present
Macy's September 2013 - February 2014
Macy's July 2003 - August 2013
Skills
Employee Relations, Succession Planning, Interviews, Onboarding, Performance Management, Customer Service, Employee Training, Recruiting, Retail, Store Management, Hiring, Merchandising, Loss Prevention, Visual Merchandising, New Hire Orientations, Talent Management, HRIS, Inventory Management, Training, Inventory Control
Education
Arizona State University
Mesa Community College
Arizona's Children Association June 2012 - February 2013
Arizona Marriage and Family Therapy Clinic March 2011 - July 2012
Arizona's Children Association January 2011 - December 2011
Macy's Credit and Customer Service February 2008 - August 2010
Skills
Coaching, Family Therapy, Customer Service, Adolescents, Public Speaking, Behavioral Health, Management, Training, Therapists, Treatment
Education
Arizona State University 2010 — 2011
Master's in Advanced Studies, Marriage and Family Therapy, 4.0
University of Arizona 2003 — 2007
Bachelor of Arts, Journalism and English
Macy's August 2013 - Present
Macy's September 2011 - August 2013
Macy's April 2009 - August 2011
Macy's Credit and Customer Services February 2006 - March 2009
Macy's Credit and Customer Service September 2005 - January 2006
Macy's Credit and Customer Services September 2003 - August 2005
Macy's Credit and Customer Services March 2000 - August 2003
Macy's Credit and Customer Services March 1999 - February 2000
Macy's Credit and Customer Services June 1998 - February 1999
Skills
Employee Relations, People Management, Conflict Resolution, Policy/Procedure..., Training & Development, Internal Communications, Recruitment/Retention, College Recruiting, Performance Reviews, Project Implementation, Employee Benefits, Employee Recognition, Website Redesign, Compensation, Executive Management, Project Execution, PeopleSoft, Project Management, Human Resources, Benefits Administration, Customer Service, Coaching, HR Policies, New Hire Orientations, Training, Management, Team Building, Leadership Development, Web Design, Hiring, Call Centers, Succession Planning, Employee Training, Leadership, Budgets, Policy, Interviews, Talent Management, Performance Management, Time Management, Recruiting
Education
Miami University 1994 — 1998
BS, Human Resources & Marketing
Butler Weihmuller Katz Craig LLP January 2012 - Present
Macy's Credit and Customer Services December 2010 - January 2012
Macy's Credit and Customer Services October 2006 - December 2010
Macy's Credit and Customer Services May 2000 - August 2004
Macy's Credit and Customer Services October 1997 - May 2000
Macy's Credit and Customer Services March 1995 - October 1997
Macy's Credit and Customer Service July 1993 - March 1995
Best Inns of America April 1990 - July 1993
Skills
Adobe Acrobat, Social Media, Social Media Marketing, PowerPoint, Customer Service, Microsoft Excel, Windows, Dreamweaver, Microsoft Word, Graphic Design, Human Resources, Adobe Creative Suite, Outlook, Social Networking, Facebook, Event Planning, HTML, Mac OS X, Final Cut Express, OneNote, Word, Excel, Access, Pages, Keynote, Numbers, InDesign, Illustrator, Photoshop, Mac, Visio, SEO, Web Design, Desktop Publishing, Prezi, Twitter, LinkedIn, Final Cut Pro
Education
DeVry University 2006 — 2009
Graphic Design
Huntington North High School 1986 — 1989
Diploma, Music Education, Business
Express Scripts, Mason OH. October 2013 - Present
Caesars Entertainment January 2013 - Present
Sedona Staffing November 2011 - Present
Express Scripts, Mason, Ohio 2013 - 2013
Express Scripts, Mason, Ohio 2013 - 2013
Express Scripts, Mason, Ohio 2013 - 2013
Macy's Credit and Customer Service October 2005 - September 2011
Thrivent Financial for Lutherans September 2002 - February 2004
Bavarian Inn Lodge August 1999 - September 2002
Skills
SAP, Microsoft Excel, Microsoft Word, Microsoft Office, Lotus Notes, Outlook, Customer Service, Sales, Hospitality Management, Life Insurance, Disability Insurance, 401k Rollovers, Interior Design, Theatre, Art Education, Finance, Operations Management, Retail, Insurance, Cold Calling
Education
Riverside High School 1978 — 1983
2.9
The Art Institute of Ohio-Cincinnati
Associate's degree, Interior Design
PHD Media March 2011 - Present
IMG February 2011 - March 2011
UPS November 2009 - December 2009
Macy's Credit and Customer Service July 2009 - August 2009
Macy's Credit and Customer Service May 2008 - August 2008
Skills
Sales, Retail, Negotiation, Management, Time Management, Microsoft Excel, Emerging Media Strategy, Organic Chemistry, Online Advertising, Social Media Marketing, Advertising, Marketing
Education
Ohio University 2009 — 2010
BA, Marketing
University of Sydney 2009 — 2009
Marketing
2006 Wyoming High School
Macy's Credit and Customer Service May 2001 - Present
Property Management Services July 2006 - November 2014
Property Mangement Services 2009 - 2011
Skills
Process Improvement, Operations Management, Retail, Leadership, Collections and Skip..., Customer Service
Education
University of Cincinnati 1974 — 1975
TALX August 2008 - Present
Macy's Credit and Customer Service July 2008 - August 2008
Adams Mark Hotels January 1999 - May 2008
Adams Mark Hotels September 1995 - December 1998
Education
Fontbonne University 2006 — 2008
Bachelor of Science, Sports and Entertainment Management
Macy's Credit and Customer Service March 2008 - Present
Macy's Credit and Customer Service July 2003 - February 2008
Macy's Credit and Customer Service April 2001 - June 2003
Skills
Marketing, Marketing Management, Project Management, Microsoft Office, Leadership, Process Improvement, Direct Mail, Customer Satisfaction, Training, Team Leadership, Data Analysis
Education
Bowling Green State University 1991 — 1995
Bachelor of Science, Environmental Health
Bowling Green State University 1991 — 1995
Bachelor of Science, Environmental Health
macys credit and customer service April 2014 - Present
Macy's November 2010 - Present
walmart November 2004 - October 2010
Target March 1999 - July 2006
Skills
Retail, Inventory Management, Merchandising, Customer Service, Inventory Control, Microsoft Office, Microsoft Excel, Microsoft Word, Store Management, PowerPoint, Cashiering, Loss Prevention, Sales, Management, Time Management, CPFR, Data Entry
Education
Rutgers, The State University of New Jersey-Newark 1987 — 1989
Bachelor of Business Administration (BBA), Business Administration and Management, General
american senior high 1981 — 1984
high school diploma, Business/Commerce, General
DMI - Big Data Insights Division March 2009 - Present
Horizons HRS 2006 - 2009
Macy's Credit and Customer Service 2001 - 2006
Skills
Business Intelligence, Business Objects, Dashboard, SAP BI, Long-term Customer..., Business Analytics, Integration, Business Analysis, Business Intelligence..., Enterprise Architecture, Consulting, Strategic Thinking, Team Building, Team Leadership, Sales Management, Strategic Planning, Management Consulting, Business Strategy, Enterprise Software, Training, Strategy, Data Integration, CRM, Predictive Analytics, Data Warehousing, Analytics, Management, Project Management
Education
Miami University 1997 — 2001
Marketing
Miami University 1997 — 2001
Marketing
Macy's Credit and Customer Service September 2012 - Present
Enstar US June 2011 - August 2012
Enstar (US) Inc. September 2009 - June 2011
Gator Guards January 2009 - October 2009
Blockbuster September 2007 - June 2008
Skills
Microsoft Office, Microsoft Excel, Data Analysis, Data Entry, Customer Service, Customer Insight, Customer Retention, Cash Flow, Reinsurance, Administrative..., Oracle SQL, Foreign Exchange, Sales, Filing, Insurance, Claims Handling
Education
St. Petersburg College 2005 — 2011
Associates of Arts, Liberal Arts and Sciences/Liberal Studies
Keswick Christian School 2002 — 2005
High School Diploma, Liberal Arts
Innovative Labeling Solutions July 2015 - Present
Innovative Labeling Solutions December 2013 - July 2015
Southern Graphic Systems November 2012 - September 2013
Paycor September 2010 - November 2012
Delaware North Companies March 2008 - September 2011
Macys Credit and Customer Service November 2009 - September 2010
Zoom Media February 2008 - December 2008
Merlin Properties May 2005 - November 2007
Skills
Microsoft Office, Photoshop, Customer Service, Inventory Management, Software Documentation, Illustrator, Corrective Color, Graphic Design, Print Production Process, Color Correction, File Management, Adobe Creative Suite, Packaging, Graphics, Layout, Account Management, Print Production
Education
University of Cincinnati 2003 — 2009
Associate, Communication Design
Oakwood High School 2000 — 2003
Macy's August 2004 - Present
Macy's Credit and Customer Service August 2004 - Present
Macy's Inc / Bloomingdales 2004 - 2015
The Gap 1986 - 1991
The Gap 1986 - 1991
Skills
Visual Merchandising, Merchandising, Store Management, Retail, Loss Prevention, Inventory Management, Store Operations, Assortment, Retail Sales, Customer Service, Fashion, Inventory Control, Apparel, Window Displays, Driving Results, New Store Openings, Shrinkage, Team Leadership, Training, Team Building, Customer Satisfaction
Education
Saint Louis Community College-Forest Park
Banner Health December 2013 - Present
Serenity Hospice & Palliative Care July 2012 - December 2013
Macy's Credit and Customer Service May 2002 - September 2012
Skills
BLS, Nursing, ACLS, Cpr Certified, Healthcare, Acute Care
Education
University of Phoenix 2012 — 2013
Bachelor of Science (BS), Nursing
Mesa Community College
ADN, Nursing
The Underground June 2013 - July 2013
Macy's Credit and Customer Service February 2008 - June 2008
Eastside Christian Church January 2007 - June 2008
Mustard Seed Coffeehouse May 2005 - October 2006
North Central Massachusetts Chapter of Habitat for Humanity August 2004 - December 2004
Street Alliance May 2003 - March 2004
Walt Disney World Inc August 2002 - January 2003
Dorel Juvenile Group June 2000 - August 2000
Skills
Fundraising, Advertising, Nonprofits, Time Management, Microsoft Word, Access, Music, Event Planning, Outlook, Customer Service, Event Management, Sales, Public Relations, Public Speaking, PowerPoint, Social Media Marketing
Education
Northern Kentucky University 2007 — 2008
SPECIALIZING, COMMUNICATIONS/MEDIA
Fitchburg State College 2000 — 2006
Communication and Media Studies
SAINT ANDREWS PRESBYTERIAN COLLEGE 1999 — 2000
General Studies
Macy's Systems & Technology September 2000 - Present
Macy’s Credit and Customer Service June 2004 - February 2006
Macy’s Credit and Customer Service October 2003 - June 2004
Macy’s Credit and Customer Service- September 2002 - October 2003
Cincinnati Bell September 1999 - May 2002
Skills
Business Analysis, SDLC, Requirements Gathering, Requirements Analysis, Team Leadership, Leadership, Management, Retail, Microsoft Excel, Strategic Planning, Time Management
Education
University of Phoenix 2003 — 2007
Bachelor of Science (B.S.), Computer/Information Technology Administration and Management
Cincinnati State Technical and Community College 1999 — 2001
Associate of Science (A.S.), Scientific Laboratorial Technology
University of Phoenix
BSHS Bachelor of Science in Human Services with a concentration in Family and Child Services
Macy's Credit and Customer Service September 2011 - Present
Macy's Credit and Customer Service October 2005 - August 2011
Macy's Credit and Customer Service 2004 - 2005
Skills
Quality Assurance, Microsoft Office, Microsoft Excel, Data Analysis, Operations Management, Project Management, Management, Customer Service, Gift Cards, Fraud, Analytics, Coaching, Retail, Reporting & Analysis, Process Improvement, Lotus Notes, Forecasting, Auditing, Training, Microsoft SQL Server
Education
Arizona State University 2014 — 2016
Bachelor of Science (BS), Technological Entrepreneurship and Management
Mesa Community College 2007 — 2012
Associate's Degree, General Studies, 4.0
Mesa Community College 2007 — 2012
Associate of Arts (A.A.), 4.0
United Way of Greater Cincinnati April 2014 - Present
Macy's Credit and Customer Service November 2013 - April 2014
School Outfitters April 2009 - November 2013
School Outfitters February 2010 - January 2011
Skills
Microsoft Excel, R, Data Analysis, Tableau, Team Leadership, SAS, Analysis, SQL, Visio, SAS programming, SAS Enterprise Miner, SAS Enterprise Guide, Analytics, Process Improvement, Microsoft Office, Business Intelligence
Education
University of Cincinnati College of Business 2012 — 2014
Master of Business Administration (M.B.A.)
University of Cincinnati College of Business
Data Analytics Graduate Certificate
University of Cincinnati 2003 — 2007
Bachelors of Science, Middle Childhood Education
Macy's Credit & Customer Service October 2014 - Present
Macy's Credit and Customer Service November 2012 - October 2014
Macy's Credit and Customer Serivce November 2012 - October 2013
Macy's credit and customer service August 2012 - November 2012
A&L images November 2011 - August 2012
Kohl's Department Stores February 2011 - November 2011
Skills
Avaya Technologies, Oracle, Microsoft Office, Customer Service, Teamwork, Time Management, Team Leadership, Microsoft Word, System Testing, Event Planning, Public Speaking, Windows, Data Entry, morale building, Microsoft Excel, Call Center, Coaching, Computer Hardware, Sales, Kodak, eCapture, Scanners, Fraud Detection, Clerical Skills, Research, Illustrator, Web Design, Auditing, Cashiering, Product Design, Travel Arrangements, PowerPoint, Fraud Claims, Document Scanning, image retrieval, Teaching, Document Drafting, Xerox Printers, Indexing, Corporate Fraud..., Adobe Creative Suite, Autodesk Software, Photoshop, work force management, Dreamweaver
Education
Cincinnati State Technical and Community College 2010 — 2014
Associate's degree, Associate of Science
Lakota East High School 2007 — 2010
high school diploma
Macy's Credit and Customer Service May 2013 - Present
Jungle Jim's International Market March 2009 - May 2013
Skills
Microsoft Office, Inventory Control, Sales, Management, Event Planning, Time Management, Account Management, Social Media, Public Speaking, Team Leadership, Team Building, Teamwork, Strategic Planning, Budgets, Coaching, Editing, Customer Service
Education
Muskingum College 1999 — 2004
Bachelor of Arts (B.A.), Child and Family Studies
Macy's Credit and Customer Service March 2014 - Present
Northgate Mall July 2003 - Present
Federated Logistics September 1988 - January 1999
Skills
HVAC, Electrical Controls, Plumbing, Carpentry, Facility Maintenance, Air Conditioning
Education
Cincinnati State Technical and Community College 1990 — 1990
motors and controls
UC college of Applied Science 1989 — 1990
Heating, Ventilation, Air Conditioning and Refrigeration Engineering Technology/Technician
Macy's Credit and Customer Service 1999 - 2012
Skills
processed death claims,..., Worked with third party..., Payroll supervisor, Hands-on Training, Customer Service..., Microsoft Word, Microsoft Excel, PowerPoint, Oral & Written...
Education
University of Cincinnati 1989 — 1991
Colerain High School 1985 — 1989
Macy's Credit and Customer service November 1996 - Present
Education
University of Cincinnati 1970 — 1972
Associates Degree, Business Msnagement
Macy's Credit and Customer Service May 1997 - Present
Education
St. Petersburg College 1995 — 1997
University of Phoenix December 2011 - May 2015
Macy's credit and customer service May 2011 - December 2011
La Fonda’s Mexican Restaurant January 2004 - December 2010
Ecological Monitoring & Assessment Program and Foundation May 2008 - August 2008
Skills
Customer Service, Finance, Energy, Research, Data Analysis, Outlook, Analysis, Teamwork, Microsoft Office, Microsoft Excel, Microsoft Word, Sustainability
Education
Northern Arizona University
B.S; Bachelors of Science, Environmental Engineering
Williams High 1996 — 2000
Macy's Credit and Customer Service 2007 - 2010
Skills
Customer Service, Compliance, Computers, HR Policies, HIPAA, Hiring, Benefits Administration, Employee Benefits, Employee Relations
Education
University of Cincinnati 2007 — 2012
Bachelor of Arts (B.A.), Organizational Leadership
Macy's Credit and Customer Service April 1994 - Present
Ralph J. Stolle Co. September 1986 - May 1992
Skills
Retail, Leadership, Customer Service, Customer Satisfaction, Team Building, Team Leadership, Training, Project Management, Forecasting, Marketing, Merchandising
Education
University of Rio Grande and Rio Grande Community College 1980 — 1982
Associate's degree, Accounting
Miami University of Middletown
General Studies
des/state of arizona March 2015 - Present
Macy's Credit and Customer Service April 1996 - December 2014
State of Arizona/DES April 1993 - February 2008
Education
Lamson College 1990 — 1992
Associate of Arts (AA), legal associate
Point Loma Nazarene University 1969 — 1974
Bachelor’s Degree, business education