Take Charge America, Inc.
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Take Charge America, Inc. Employees
Take Charge America, Inc. June 2011 - Present
Take Charge America, Inc. September 2007 - June 2011
Scottsdale Insurance Company July 2006 - September 2007
Discover Financial Services October 1999 - July 2006
Discover Financial Services September 1996 - October 1999
Skills
Customer Service, Credit Counseling, Financial Coaching, Coaching Staff, Training & Development, Security, Financial Analysis, Compliance Management, Quality Assurance, Qualitative Research, Feedback, Word, Excel, Operational Excellence, Time Management, Organizing, PowerPoint, Outlook, Avaya, Access, easy lobby, Lenel/Onguard, Passage Point, Identix, Scheduling, Microsoft Excel
Education
Glendale Community College 1994 — 1996
CVS Health April 2015 - Present
Bobby Benson Center March 2015 - Present
Ulthera, Inc. March 2015 - April 2015
Robert Half International January 2013 - February 2014
St. Joseph's Catholic Church Phoenix AZ October 2008 - December 2009
Take Charge America, Inc. August 2004 - June 2008
Take Charge America, Inc. January 2003 - August 2004
Arizona Department of Economic Security November 2000 - December 2002
Arizona Department of Economic Security March 1997 - November 2000
Arizona Department of Economic Security September 1994 - March 1997
Skills
Process Quality..., Business Process..., Business Analysis, Business Strategy, Business Planning, Project Management, Managing Meetings, Organizational..., Technical Writing, Team Building, Information Technology, Auditing, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Strategic Planning, Microsoft Project, Microsoft Visio, Crystal Reports, Management Consulting, Continuous Improvement, Consulting, MS Project, Visio, Management, Process Improvement, Communication, Training, Persistence, Program Management
Education
Arizona State University
Bachelor of Science (BS), Business Administration and Management, General
Canyon State Institute
Project Management Professional (PMP) Certification
Gateway Community College
Computer Programming, Specific Applications
Paradise Valley Community College
Authoring/Publishing
Take Charge America, Inc. October 2010 - Present
Take Charge America, Inc. August 2009 - August 2012
American Express July 2005 - July 2009
Skills
Non-profits, Public Speaking, Customer Service, Outlook, Community Outreach, Microsoft Office, Time Management, PowerPoint, Microsoft Excel, Accounting, Certified Housing..., Certified credit..., Business Analysis, Team Building, Leadership, Nonprofits, Budgets, Coaching, Call Centers, Supervisory Skills, Leadership Development, Training, Finance, Auditing, Microsoft Word, Credit, Payroll, Mortgage Lending, Process Improvement, Teamwork, Strategic Planning, Process Scheduler, Financial Analysis
Education
Miami University
Bachelor of Science (B.S.), Accounting
Pacific Dental Services January 2015 - Present
Take Charge America, Inc. April 2013 - January 2015
AAA Northern California, Nevada & Utah Insurance Exchange June 2012 - April 2013
University of Phoenix January 2010 - January 2013
Take Charge America, Inc. August 2010 - June 2012
Kent State University August 2008 - December 2009
Tolleson Union High School District August 2006 - August 2008
Skills
Public Speaking, Non-profits, Teaching, Adult Education, Curriculum Development, Curriculum Design, Leadership Development, Team Building, Staff Development, Classroom Instruction, Event Planning, Program Implementation, Program Development, Program Management, Training Facilitation, Community Outreach, Marketing, Public Engagement, Career Counseling, Management, Workshop Facilitation, Training, Leadership, Nonprofits, Fundraising, Career Development, Classroom, Instructional Design, Education, Higher Education
Education
Kent State University 2008 — 2009
Master's degree, Higher Education/Higher Education Administration
Northern Arizona University
Bachelor's degree, Public Relations, Advertising, and Applied Communication
Intel Security July 2014 - Present
Arizona Diamondbacks March 2012 - Present
AAA Northern California, Nevada & Utah Insurance Exchange July 2012 - July 2014
Take Charge America, Inc. April 2006 - July 2012
Take Charge America April 2006 - January 2011
DHL July 2005 - April 2006
Skills
Active Directory, Help Desk Support, McAfee, Windows Server, Windows 7, VPN, Microsoft Office, Servers, Network Administration, A+ Certified, VMware ESX, Troubleshooting, Windows, Avaya, System Administration, Call Center, Computer Hardware, Software Installation, VMware, Microsoft Certified..., WSUS, Group Policy, Laptops, Operating Systems, ITIL, Technical Support, NICE, Microsoft Servers, Norton Ghost, vSphere, Workstations, Terminal Services, CompTIA A+ Certification, ITIL v3 Foundations..., Microsoft, Windows Server 2008, Internet Explorer, McAfee ePO, Desktop Support, Problem Solving, Qualys, Voice & Data Convergence, CompTIA Network+, ITIL Certified, McAfee Antivirus, VSE, Security+, DLP, PCI Standards, MTA
Education
University of Phoenix 2007 — 2009
BSIT, Information Technology
Lake Washington Technical College 2001 — 2004
AAS, Computer Networking and Computer Security
Take Charge America, Inc. May 2013 - Present
Professional Examination Service 2000 - 2015
Association for Supportive Child Care TEACH AZ October 2009 - May 2013
Arizona State University 2002 - 2009
Skills
Community Outreach, Event Planning, Public Speaking, Program Development, Nonprofits, Leadership Development, Leadership, Customer Service, Staff Development, Fundraising, Government, Microsoft Office, Event Management, Social Media, Public Relations, Volunteer Management, Strategic Planning, Research, Teaching, Grant Writing, PowerPoint
Education
Keller Graduate School of Management of DeVry University 2012 — 2016
Master of Business Administration (MBA), Public Administration
Arizona State University 1999 — 2001
Bachelor of Arts (B.A.), Communications and Minor in Tourism Management & Event Management
Take Charge America, Inc. 2011 - 2012
First Credit Union 2006 - 2009
First Credit Union May 1984 - 2006
Skills
Strategic Planning, Community Outreach, Financial Education, Public Relations, Marketing Strategy, Promotions, Online Marketing, Event Planning, Non-profits, Integrated Marketing, Marketing Communications, New Business Development, Customer Service, Leadership Development, Team Building, Writing, Community Relations, Customer Relations, Budgeting, Coaching, Microsoft Office, Direct Marketing, Problem Solving, Team Leadership, Advertising, Banking, Mentoring, Email Marketing, Internal Communications, Corporate Communications, Social Media, Budgets, Strategy, Social Media Marketing, Business Planning, Marketing Analytics, CRM, Marketing, Leadership, Management, B2B, Public Speaking, Event Management, Copywriting, Social Networking, Marketing Management, Digital Marketing, Credit, Research, Business Development
Education
Massachusetts College of Liberal Arts
Bachelor of Science
Western CUNA Management School
reINVENT Consulting LLC September 2013 - Present
TLK Group, LLC November 2012 - July 2013
TLK Group, LLC September 2011 - November 2012
Briefings Media Group, LLC May 2010 - June 2011
TLK Group LLC February 2009 - March 2010
The Martin Call Center June 2007 - August 2009
Liberty Mutual Insurance November 2005 - May 2007
AIG January 2004 - November 2005
Take Charge America, Inc. August 2000 - August 2003
Skills
CRM, Time Management, Performance Management, Sales Management, Sales Operations, Workforce Management, Leadership Development, Sales Process, Employee Training, Strategic Planning, Performance Metrics, Microsoft Office, Operations Management, Data Analysis, New Hire Training, P&L Management, Turnaround Experience, Call center start-up, Call Quality, Call Monitoring, Daily Operations, Business Operations, Incentive Programs, Sales Compensation, Forecasting, Dialer Management, Trend Analysis, Trend Forecasting, Inbound Lead Generation, Outbound Marketing, Product Training, Training Manuals, Analytical Skills, Strategic Leadership, Business Planning, Performance Improvement, Performance Reporting, Contact Center..., Growth Strategies, Contact Center..., Contact Center..., Contact Center..., Organizational Growth, Compensation Structure..., Strategic Growth, Sales, Team Building, Start-ups, Training, Leadership
Education
Grand Canyon University 2009 — 2011
Master, Business Administration
University of Northern California 1996 — 1999
JD, Law
Westminster College 1983 — 1987
BA, Philosophy
Gridley High School
InTECHgrated Professional Development August 2014 - Present
Educational Collaborators August 2014 - Present
Southwest Montana School Services/Region 4 Education Service Agency December 2012 - August 2014
Take Charge America, Inc. 2009 - June 2013
Stanford Public Schools August 2008 - May 2009
Montana State University 2006 - 2008
Skills
Leadership Development, Instructional Design, Coaching, Adult Education, Nonprofits, Curriculum Development, Staff Development, Curriculum Design, Public Speaking, Training, Team Building, E-Learning, Teaching, Microsoft Office, Team Leadership, PowerPoint, Time Management, Leadership, Technology Integration, Instructional Technology, Educational Technology, K-12, Social Media, Lesson Planning, Microsoft Word, Microsoft Excel, Teacher Training, Distance Learning, Blended Learning, Professional...
Education
Boise State University 2014 — 2015
Master of Educational Technology, Educational/Instructional Technology
Montana State University-Bozeman 2005 — 2007
Bachelor of Science (B.S.), Family and Consumer Sciences Teacher Education
Montana State University-Billings 2003 — 2005
NextCare Urgent Care February 2014 - July 2015
Take Charge America, Inc. April 2013 - February 2014
Money Management International September 2012 - April 2013
Neighborhood Housing Services April 2012 - September 2012
Take Charge America, Inc. 2010 - 2012
Take Charge America, Inc. 2009 - 2010
RDB Management and Construction 2008 - 2009
RDB Management and Construction 2007 - 2008
Discover Financial Services 1998 - 2007
Skills
NICE, Microsoft Office, PowerPoint, Word, Excel, Project Coordination, Project Manager, Outlook, Credit Counse, Avaya, Supervisory Skills, Supervisory Experience, Public Speaking, Customer Service, Housing Counseling, Contact Center..., Budgeting, Merchant Services, Microsoft Excel, Nonprofits, Microsoft Word, Team Leadership, Quality Assurance, Team Building, Coaching, Process Scheduler, Program Management, Human Resources, Budgets, Performance Management, Training, Customer Satisfaction, Management, Time Management, Leadership, Credit, Accounting, Call Centers, Auditing, Process Improvement, Customer Retention, Employee Training, Project Management, Analysis, Strategic Planning, Customer Experience, Operations Management
Education
University of Phoenix 2001 — 2005
Bachelor of Science (B.S.), Business Management
U-Haul International, Inc. January 2009 - January 2015
IPOWER March 2007 - January 2009
Take Charge America, Inc. November 2006 - January 2007
Skills
Customer Service, Microsoft Office, Sales, Microsoft Excel, Data Entry, Advertising, Facebook, Marketing, Microsoft Word, PowerPoint, Critical Thinking
Education
Gateway Community College
Choice Hotels International July 2015 - Present
Take Charge America, Inc. May 2011 - Present
Skills
Social Media Marketing, Online Advertising, Social Media, Multimedia, Web Analytics, Web Project Management, Content Management, Content Strategy, Web Content Management, Online Reputation..., Online Marketing, E-commerce, Email Marketing, Google Analytics, SEO, SEM, PPC, Google Adwords, CMS, Facebook, Website Development, Copywriting, WebTrends Analytics, Advertising, Digital Marketing, YouTube, Blogging, SMO, Marketing, Integrated Marketing, B2B Marketing, Content Development, Marketing Communications, Wordpress, Web Design, Marketing Strategy, Social Networking, Press Releases, Newsletters, Direct Marketing, Digital Media, Content Marketing, Internal Communications, Corporate Communications, Dreamweaver, Public Relations, Brand Development, Mobile Marketing, Digital Strategy, Landing Page...
Education
American University 2001 — 2005
Bachelor of Arts (B.A.), Public Communication, Sociology
By Appointment Only, Inc. May 2012 - Present
Take Charge America, Inc. 2011 - 2012
Take Charge America, Inc. 2009 - 2011
Self employed 2000 - 2009
Skills
Credit Counseling, Ability to Prioritize..., Supervisory Skills, Crisis Counseling, Budgeting, Team Building, Financial Management, Customer Service, Communication, Complaint Resolution, Team Motivator, Coaching, Financial Education, Empathy and Soft Skills, Organizational Skills, Time Management, Budget Analysis, CMS, Avaya, TotalView, NICE, Microsoft Office..., Quality Assurance, Team Leadership, Customer Satisfaction, Microsoft Office, Training, PowerPoint, Nonprofits, Budgets, Performance Management, Microsoft Excel, Crisis Intervention, Call Centers, Public Speaking, Complaint Management, Leadership, Managerial Finance, Goal Oriented, Microsoft Word, Outlook, Employee Training, Customer Retention, Management, Customer Experience, Process Scheduler, Data Entry, Credit, Project Analysis, Client Relations
Education
Rio Salado College 2007 — 2009
Associates of Applied Science, Addictions and Substance Use Disorders
Sunnyslope High School 2000 — 2004
High School Diploma, General Studies
AFCPE Certification
FCRA Certification
Rio Salado College
Certificate of Completion in Credit Counseling: Customer Service
Take Charge America, Inc. November 2013 - Present
Newtown Community Development Corporation November 2012 - November 2013
Take Charge America, Inc. June 2009 - November 2012
NCO Financial October 2007 - June 2009
Freestand Financial December 2004 - September 2007
Pacific Coast mortgage December 2001 - December 2004
Healthcare Management Systems September 1997 - September 2000
Lahey Hospital & Medical Center September 1995 - September 1997
Beth Israel Deaconess Medical Center September 1990 - September 1995
Skills
Non-profits, Public Speaking, Credit Counseling, Supervisory Skills, Customer Service, Mortgage Industry, Real Estate Finance, Nonprofits, Mortgage Lending, Microsoft Excel, Leadership, Outlook, Team Building, Coaching, HUD, Community Outreach, Business Development, Budgets, Real Estate Economics, Leadership Development, Training, Call Centers, Investment Properties, Microsoft Office, Financial Analysis, PowerPoint, Time Management, Foreclosures, Debt Management, Loans, Credit, Employee Training, Customer Satisfaction, Team Leadership, Mortgage Banking, Financial Education, Affordable Housing, Banking, Loan Origination, Strategic Planning, Financial Services, Refinance, Real Estate, Insurance, Management, Finance, Supervisory Experience, Analysis, Customer Retention, Operations Management
Education
Embry-Riddle Aeronautical University 1982 — 1984
Aeronautics/Aviation/Aerospace Science and Technology, General
Community College of the Air Force 1981 — 1984
Professional Aeronautics, Aviation/Airway Management and Operations
Take Charge America, Inc. May 2013 - Present
Re/max Fine Properties May 2007 - May 2013
Skills
Nonprofits, Community Outreach, Program Development, Public Speaking, Grant Writing, Event Planning, Leadership Development, Fundraising, Leadership, Proposal Writing, Staff Development, Curriculum Design, Supervisory Skills, Organizational..., Program Management, Customer Service, Management, Team Building, Training, Marketing, Strategic Planning, Sales, Real Estate, Investment Properties
Education
Arizona State University 2004 — 2009
Bachelor's degree, Political Science and Government
ABC Venture Partners January 2015 - Present
Salt River Project October 2012 - Present
Medicis 2007 - October 2012
Zila Pharmaceuticals 2006 - 2008
Take Charge America, Inc. 2000 - 2005
Skills
Exchange Server, Microsoft, VMware ESX, CommVault, XmediusFax, RightFax, Project Coordination, Technical Project..., Mobile Device Management, eDiscovery, MobileIron, IT Project..., Active Directory, Print Management, Lync Server 2010, Microsoft Exchange, Project Management, Process Improvement
Education
DeVry University Phoenix
Bachelor of Science
First American Home Buyers Protection Corporation May 2013 - Present
TriWest Healthcare Alliance October 2012 - March 2013
Take Charge America, Inc. January 2012 - October 2012
Take Charge America, Inc. April 2002 - December 2011
Take Charge America, Inc. May 2000 - April 2002
Take Charge America July 1999 - May 2000
Skills
Adobe Captivate, Training & Development, Staff Supervision, Certified Internal..., Financial Coaching, Quality Assurance, Customer Retention, FCRA, Customer Service, Curriculum Development, Supervisory Skills, Financial Analysis, Quality Coaching, Call Center, Avaya, PowerPoint, Problem Solving, Mentoring, Captivate, Employee Training, Internal Audit, Coaching, Time Management, Microsoft Office, Team Leadership, Team Building, Leadership Development, Outlook, Training, Microsoft Excel, Microsoft Word, Leadership, Teamwork, Public Speaking, Budgets, Customer Satisfaction, Instructional Design, Call Centers, Workforce Management, Process Improvement, Sales, Customer Experience, Performance Management, System Administration, Coaching Staff, Staff Development, Instructor-led Training, Process Scheduler, Employee Relations, CRM
Education
Allan Hancock College
Business/Commerce, General
The CORE Institute June 2015 - Present
Independent Consultant June 2012 - Present
Take Charge America, Inc. August 2013 - June 2015
Boys and Girls Clubs of America September 2012 - July 2013
Skills
PHP, CSS, Web Development, HTML 5, Web Design, CMS, WordPress, MySQL, Leadership, Public Speaking, JavaScript, Dreamweaver, jQuery, XHTML, 3D, Photoshop, C#, Management, Unity3D, CSS3, Marketo
Education
Art Institute of Phoenix 2009 — 2013
Bachelor of Arts (BA), Visual and Game Programming
Neighborhood Housing Services of Phoenix, Inc. September 2014 - June 2015
Take Charge America, Inc. April 2013 - June 2014
Chicanos Por La Causa March 2011 - April 2013
Marix Servicing, LLC September 2010 - 2011
Money Management International August 2008 - September 2010
Adecco Staffing, USA March 2008 - August 2008
Riverstone Residential Group July 2007 - February 2008
ACE Cash Express February 2005 - March 2007
Skills
Customer Service, Management, Housing Counseling, Bilingual-English/Spanis..., Real Estate, Banking, Call Center, Cash Handling Experience, Production, Professional, Sales
Education
Phoenix College
Law
Cartwright School District October 2012 - Present
Take Charge America, Inc. June 2009 - April 2012
Arizona Department of Economic Security 2008 - 2009
Take Charge America, Inc. 2007 - 2008
Discover Financial Services 1995 - 2007
Skills
Customer Service, Call Center, Non-profits, Credit Counseling, Public Speaking, Staff Supervision, Leadership Development, Microsoft Office, PowerPoint, Coaching, Time Management, Employee Training, Team Building, Quality Assurance, Microsoft Excel, Outlook, Training, Strategic Planning, Call Centers, Supervisory Skills, Human Resources, Team Leadership, Employee Relations, Teamwork, Customer Satisfaction, Adult Education, Process Scheduler, Management, Nonprofits, Microsoft Word, Leadership, Staff Development, Budgets, Recruiting, Research, Data Analysis, Performance Management, Organizational..., Process Improvement, Curriculum Design, Instructional Design, Community Outreach
Education
University of Northern Iowa
Bachelor of Arts (BA), Education
Cigna Home Delivery Pharmacy November 2012 - Present
Take Charge America, Inc. October 2000 - April 2012
Take Charge America, Inc. 2002 - 2004
Take Charge America, Inc. 2000 - 2004
Discover Card October 1993 - September 2000
Skills
Microsoft Excel, Microsoft Word, PowerPoint, Outlook, 10 Key, Calendars, Avaya, NICE Call Recording, WITNESS 6 4 thru 6 9, Genesis Time Keeping, ADP Time Keeping, Oral & Written..., Analytical Skills, Interpersonal Skill, Internal Audit, Supervising, Job Scheduling, Coaching, Training, Presentations, Meeting Scheduling, Management, Time Management, Quality Assurance Review, Competitive Analysis, Data Analysis, Budget Analysis, Credit Analysis, Situation Analysis, Monitors, Requirements Analysis, Quality Assurance..., Evaluation, Calibration, Dispute Resolution, Conduct trending on..., Report/Document..., Analyze work reports, Certificate of..., Certificate of..., Budgets, Quality Assurance, Performance Metrics, Supervisory Skills, Customer Satisfaction, Contact Centers, Team Leadership, Team Building, Call Centers, Leadership
Education
Glendale Community College
Business/Office Automation/Technology/Data Entry
Rio Salado College
Business/Office Automation/Technology/Data Entry
University of Phoenix
Business Administration and Management, General
Aflac July 2015 - Present
Mayo Clinic June 2012 - January 2015
Money Management International May 2012 - June 2012
Take Charge America, Inc. 2007 - 2012
Take Charge America, Inc. 2003 - 2007
Take Charge America, Inc. April 2002 - March 2003
Skills
Computer profiient -..., Type 60 WPM, Software Quality..., Oral Communications, Communication Written, Listening Skills, Public Speaking, Team Leadership, Coaching, Mentoring, Customer Service, Customer Satisfaction, Financial Analysis, Budget Analysis, Budget Preparation, Credit Analysis, Creative Problem Solving, Quality Assurance, ISO 9001, Avaya, Customer Experience, Customer Focus, Account Management, Event Planning, Event Management, Education, Creative Direction, Quality Systems, Team Building, Budgets, Microsoft Office, Microsoft Excel, PowerPoint, Outlook, Time Management, Insurance, Accounting, Employee Training, Credit, Leadership, Customer Retention, Credit Counseling, Process Improvement, Data Analysis, Financial Coaching, Staff Supervision, Process Scheduler, Leadership Development, Coaching Staff, Performance Management
Education
Arizona State University
Dance Education Studies
Rio Salado College
On Going Studies
Scottsdale Community College
Dance & General Studies
Take Charge America, Inc. May 2006 - November 2012
Take Charge America, Inc. 2004 - 2005
Take Charge America, Inc. 2000 - 2004
Take Charge America, Inc. 1999 - 2000
Skills
ADP Payroll, Performance Appraisal, Workforce Management, Goal Oriented, Call Center
Education
Glendale Community College 1995 — 1997
USAA May 2012 - Present
Take Charge America, Inc. February 2008 - May 2012
Take Charge America, Inc. July 2007 - February 2008
Take Charge America, Inc. January 2006 - July 2007
Take Charge America, Inc. December 2003 - January 2006
Take Charge America, Inc. June 2001 - December 2003
Skills
Customer Service, Customer Retention, HUD, Quality Analysis, FCRA, Curriculum Design, Financial Analysis, Financial Management, Call Center, Call Processing, Supervisory Skills, Staff Supervision, Quality Auditing, AFCPE, Quality Assurance, Presentation Development, Staff Mentoring, Loan Origination, Managerial Finance, Quality Control
Education
Northeastern State University
Bachelors of Science Degree, Finance, General
Tulsa Junior College
Associates Degree, Accounting
Take Charge America, Inc. 2010 - Present
Charles Schwab November 2008 - February 2010
Wells Fargo January 2005 - September 2008
Skills
Workforce Management, Call Center, Data Analysis, Process Improvement, Reporting & Analysis, Forecasting, Real Time Analysis, Adherence, Scheduling, NICE Interaction..., IEX, Avaya, Excel, Word, Outlook, PowerPoint, SharePoint, Speech Analytics, Analysis, Business Analysis, Contact Centers, Credit, Customer Experience, IEX Total View, Leadership, Microsoft Office, Microsoft Word, Avaya Technologies, Call Centers, Customer Satisfaction, Performance Management, Performance Metrics, Quality Assurance, Supervisory Skills, Troubleshooting, NICE Call Recording, Process Scheduler, Operations Management
Education
Arizona State University 1996 — 1998
Paradise Valley Community College 1994 — 1995
Arizona State University 1993 — 1994
Venicom January 2015 - Present
Empereon Marketing April 2014 - January 2015
Freedom Debt Relief May 2012 - October 2013
Rio Salado College October 2005 - May 2012
Take Charge America, Inc. September 2005 - May 2012
Take Charge America, Inc. September 2004 - September 2005
Discover Financial Services July 1996 - September 2004
Skills
Course Development, Teaching Adults, designed instruction, Microsoft Office 2007, Prezi, Public Speaking, Photoshop, PowerPoint, Excel, Captivate, Outlook, Self-driven, Supervisory Skills, Coaching, Presentation Development, Group Presentations, Call Center, Problem Solving, Customer Service, Instructional Design, Training, Windows 7, Budgets, Microsoft Excel, Call Centers, Microsoft Office
Education
Rio Salado College 2012 — 2013
Associate of Arts (AA)
Glendale Community College 1993 — 1995
Business Management
Barry Goldwater High School 1989 — 1993
Advanced High School Diploma, General Studies
UnitedHealth Group - Optum November 2014 - Present
TriWest Healthcare Alliance June 2014 - August 2014
Keller Williams - Osborn Group November 2013 - June 2014
TriWest Healthcare Alliance April 2012 - April 2013
TriWest Healthcare Alliance November 2007 - March 2012
TriWest Healthcare Alliance November 2005 - November 2007
Take Charge America, Inc. January 2004 - November 2005
Skills
Process Improvement, HIPAA, Healthcare Management, Healthcare, Healthcare Information..., Interpersonal Leadership, Quality Assurance, Development & delivery..., Collaborative Problem..., Change Management, Training Delivery, ADDIE, FDCPA, User Acceptance Testing, Customer Service, Conducting Interviews, Training Programme..., Quality Auditing, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Publisher, Relationship Management, Performance Management, Team Building, Medical Terminology, Outlook, SharePoint, TRICARE Enrollment..., Enrollment Management, ICD-9, Provider Relations, Healthcare Industry, Medicare, CPT, Utilization Management, Analysis, Managed Care, Healthcare Consulting, Physician Relations
Education
Phoenix College
Take Charge Amercia, Inc. May 2013 - Present
Take Charge America, Inc. November 2010 - May 2013
Take Charge America, Inc. January 2005 - November 2010
Robbins & Curtin 2003 - 2005
Green & Baker 2001 - 2003
Ely, Bettini, Ulman & Rosenblatt 1997 - 2001
Skills
Compliance, Auditing, Operations Management, Litigation, Leadership Development, Organizational..., Operational Efficiency, Customer Relations, Problem Solving, Attention To Detail, Microsoft Office, Customer Service, Team Building, Team Leadership, Project Management, Analysis, Management, Process Improvement, Non-profits, Training, Change Management, Quality Assurance, Strategic Planning, Business Planning, Software Documentation, Performance Management, Microsoft Word, Program Management, Microsoft Excel, Coaching, Budgets, Time Management, Call Centers, Business Analysis, Nonprofits, Business Development, Outlook, Banking, Employee Training, PowerPoint, Credit, Insurance, Data Analysis, Vendor Management, Visio, Policy, Access, Teamwork, Supervisory Skills, Leadership
Education
University of Phoenix 2008 — 2010
MBA, Business
University of Phoenix 2003 — 2006
Bachelors of Science, Business Administration
Phoenix College 1996 — 1999
AAS, Legal Justice Studies
The Cookson Company, Inc. August 2015 - Present
Universal Services of America 2012 - 2013
The Muller Company 2012 - 2012
Money Management International 2010 - 2012
Take Charge America, Inc. 2003 - 2010
Skills
Microsoft Office, Customer Service, Team Building, Training, PowerPoint, Leadership, Microsoft Word, Microsoft Excel, Social Media, Operations Management, Outlook, Social Networking, Research, Public Speaking, Process Improvement, Strategic Planning, Management, Coaching, Team Leadership, Negotiation, Financial Services, Time Management, Leadership Development, Finance, Marketing, Financial Planning, Analysis, Forecasting, Budgets, Risk Management, Teamwork
Education
Phoenix College
Associate of Science (A.S.), Dentistry
University of Alaska Fairbanks
Finance, General
JPMorgan Chase January 2013 - Present
Take Charge America January 2011 - January 2013
Arizona Diamondbacks May 2012 - September 2012
Take Charge America September 2007 - January 2011
Take Charge America May 2000 - September 2007
Take Charge America, Inc. 2000 - 2007
Skills
Avaya, Workforce Management, Call Center, Contact Centers, Customer Experience, Performance Metrics, Troubleshooting, Quality Assurance, SharePoint, Active Directory, Customer Service, Windows Server, Visio, Customer Satisfaction, NICE Call Recording, Telecommunications, Telephony, Training, Call Logging, System Administration, XP, A Certified, VMware ESX, Windows 7, DNS, Computer Hardware, Disaster Recovery, Network Administration, IIS, Security, Networking, SAN, VMware, Voice Mail, Avaya Communication..., Performance Analysis, Reporting, Blackberry, Technical Support, Outlook, Supervisory Skills, Servers, VPN, A+ Certified, CMS, Call Centers, Feedback, Help Desk Support, Management, Software Installation
Education
Rio Salado Community College
Communications
Glendale Community College
San Jacinto High School
AXP February 2012 - Present
Take Charge America, Inc. 2004 - February 2012
Sunwest Employer Services, Inc 2001 - 2004
Employee Solutions, Inc 1999 - 2001
DriveTime 1997 - 1997
American Express 1996 - 1997
Skills
Cisco, VMware, Checkpoint, Firewalls, Servers, Security, CCNP, CCNA, SAN, VMware ESX, Active Directory, Windows Server, System Administration, Windows Server 2008, Network Security, VPN, IPS, IDS, DNS, CISSP, Virtualization, Load Balancing, Routing, Routers, IPSec, Disaster Recovery, Cisco Switches, Network Engineering, Cisco Security, Microsoft Certified..., Windows 7, Cisco Technologies, IIS, Software Installation, Network Administration, XP, Troubleshooting, Switches, Juniper, Cisco Nexus, Data Center
Education
Gateway Community College 2005 — 2006
Cisco Technologies
William Rainey Harper College 1988 — 1990
Associates, Computer Science
Take Charge America, Inc. October 2013 - May 2015
SmartHealth April 2006 - October 2013
PetSmart December 1999 - April 2006
Please Hold Promotions July 1994 - November 1999
KEZ 99.9 FM November 1991 - January 1994
Skills
Copywriting, Advertising, Marketing, Catalogs, Editing, Email Marketing, Brand Development, Layout, Direct Mail, Press Releases, Creative Writing, Creative Direction, Newsletters, Proofreading, Concept Development, Product Marketing, Direct Marketing, Online Marketing, Copy Editing, Corporate Branding, Supervisory Skills, Managing Processes, Managing Deadlines, Marketing Copy, Website Copy, Catalog Copywriting, Collaborative, Packaging, Blogging, Marketing Strategy, Social Media Marketing
Education
Arizona State University 1989 — 1991
Bachelor of Arts, Broadcast Journalism
Epic September 2012 - Present
Take Charge America, Inc. February 2011 - August 2012
Chick-fil-A December 2005 - August 2012
Leader Treks May 2008 - July 2008
Skills
Project Management, Customer Service, PowerPoint, Public Speaking, Leadership, Microsoft Word, Team Leadership, Training, Team Building, Microsoft Excel, Research
Education
Arizona Christian University 2007 — 2010
Bachelor of Arts (B.A.), Bible/Biblical Studies, 3.88
Waste Management February 2014 - Present
Southwest Behavioral Health Services July 2013 - February 2014
American Express January 2013 - July 2013
Take Charge America, Inc. October 2010 - January 2013
Take Charge America, Inc. November 2003 - October 2010
Aerotech Laboratories August 2001 - September 2003
Skills
Non-profits, Credit Counseling, Indoor Air Quality, Finance, Report Manager, General Office Skills, Customer Service..., Project Management, Accounts..., Dispute Resolution, Time Management, Written Correspondence, Team Building, Preparation Of Reports, Collections, Call Centers, Credit, Nonprofits, Budgets, Customer Service, Customer Satisfaction, Customer Experience, Data Entry, Outlook, Coaching, Leadership, Employee Training, Supervisory Skills, Training, Leadership Development, Team Leadership, Process Improvement, Teamwork, Analysis, System Administration, Employee Relations, PowerPoint, Microsoft Excel, Microsoft Word, Account Management, Microsoft Office, Windows 7, Avaya, SharePoint, QuickBooks, Invoicing, Data Analysis, Public Speaking, Quality Assurance, Sales
Education
Arizona State University 2002 — 2006
Bachelor of Arts (B.A.), Psychology
Arizona State University 2002 — 2006
Minor in Sociology
Arizona State University 2002 — 2006
Minor in Women's Studies
Glendale Community College 1999 — 2002
Associate's degree, Psychology
HR CompassLlc June 2014 - Present
Take Charge America, Inc. October 2011 - Present
HRCompass LLC 2011 - Present
Mesa Community College 2001 - Present
Arizona Association of Community Health Centers May 2004 - October 2011
Right Management 2001 - January 2010
Mortgages LTD January 2006 - November 2007
!nPulse Response Group 2002 - 2003
Resources Global Professionals 2001 - 2002
TRW Automotive 1998 - 1999
Skills
Benefits Administration, Start-ups, Budgets
Education
Ottawa University - Phoenix 2006 — 2008
MAHR, Human Resources
University of Akron 1972 — 1976
BS Post Secondary Technical Education, Adult Education
Pennsylvania State University-Erie Campus 1967 — 1969
ASSOC Engineering, Mechanical Engineering
Arizona Department of Economic Security May 2015 - Present
Arizona Department of Economic Security June 2012 - Present
USAA June 2005 - November 2011
Take Charge America, Inc. January 2002 - June 2005
Rio Salado College 2002 - 2005
Metris Companies Inc January 2001 - January 2002
American Express January 1998 - January 2001
United States Army, 82nd Airborne Division January 1994 - January 1998
Skills
Training, Leadership, Program Management, Policy, Analysis, Management, Process Improvement, Leadership Development, Strategic Planning, Government, Editing, Customer Service, Finance, Operations Management, Research, Coaching, Marketing, Project Planning, Strategy, Human Resources, Interviews, Risk Management, Public Policy, Project Management, Community Outreach, Blogging, Public Relations, Social Networking, Social Media, Team Building, Instructional Design, Strategic Communications, Organizational..., Event Planning, Event Management, Financial Analysis, Online Publishing, Product Marketing, Instructor-led Training, Legislative Relations, Workshop Facilitation, Mobility Strategy, Survivability, Security Operations, Communication Skills, Countermobility, Maneuvering Operations, Engineering..., Emergency Management, Community Emergency...
Education
NYIT 2004 — 2006
Bachelor of Science (B.S.), Political Science
Rio Salado College 2002 — 2005
Certificate of Completion (CCL) in Quality Customer Service, Quality Customer Service
Arizona State University, Center for Applied Behavioral Health Policy 2013 — 2013
Certificate of Completion (CCL), Basics of Motivational Interviewing
FEMA Emergency Management Institute 2015 — 2015
Certificate of Completion (CCL), Integrated Emergency Management, Disaster Operations and Recovery, Critical Infrastructure Security
Rio Salado College 2015 — 2016
Certificate of Completion (CCL) in Organizational Leadership, Organizational Management
LearnVest, Inc. July 2014 - Present
WebPT January 2013 - June 2014
The Vanguard Group July 2011 - October 2012
Take Charge America, Inc. October 2010 - April 2011
Skills
Personal Financial..., Finance, Series 7, Series 63, Series 65, Financial Planners, Retirement, IRAs, Asset Managment, Budgeting, Asset Allocation, Investments, Mutual Funds, Salesforce.com, Technical Support, Employee Training, Customer Service, Web Applications, Start-ups, Start-up Environment, Account Management, SaaS, Interviews, Financial Planning
Education
Northern Arizona University, College of Business Administration 2006 — 2010
Bachelor of Business Administration (B.B.A.), Finance, General
Deer Valley High School 2000 — 2004
Cypress Development April 2014 - June 2015
DriveTime March 2013 - December 2013
English Club Preparatory School August 2008 - August 2012
Take Charge America, Inc. November 2006 - May 2008
Bank of America May 2004 - November 2006
Skills
Microsoft Applications, Communication, Organization, Presentations, Training, Superior organizational..., Customer-focused Service, Supervising Others, Conflict Management, Schedule Writing, Problem Solving, Multi-tasked, Lesson Planning, Financial Coaching, Teamwork, Time Management, Customer Service, Microsoft Excel, PowerPoint, Public Speaking, Team Building
Education
Northern Arizona University 2002 — 2006
Bachelor of Science (BS), Business Administration and Management
Take Charge America, Inc. August 2015 - Present
Costco Wholesale June 2015 - Present
Ufree August 2013 - Present
Skills
Public Speaking, Social Media, Customer Service, PowerPoint, Microsoft Office, Leadership, Sales, Teamwork, Management, Social Networking
Education
University of Arizona 2012 — 2016
Bachelor of Science (B.S.), Retailing and Consumer Sciences
Bishop O'dowd
Bishop O'dowd
Unicon, Inc. April 2014 - Present
AFS Technologies, Inc. December 2013 - April 2014
Arizona Department of Education March 2013 - December 2013
Global Water Resources May 2011 - March 2013
Wells Fargo Bank August 2010 - May 2011
Take Charge America, Inc. January 2003 - July 2010
Take Charge America, Inc. February 2001 - December 2002
Global Video February 1999 - August 2001
Skills
SharePoint, CSS, Management, Program Management, HTML, Databases, Scrum, Customer Service, Web Applications, Web Development, Software Documentation, Troubleshooting, JavaScript, Leadership, CMS, .NET, Web Design, Training, Call Centers, Project Management, jQuery, Strategic Planning, Time Management, WordPress, Outlook, Analysis, Team Leadership, Flash, ASP.NET, Visual Studio, C#, HTML 5, Website Development, Web Content Management, Software Development, T-SQL, AJAX, SASS, ASP.NET MVC, LESS, AngularJS, Node.js, ECMAScript, Open Source Software, Git, Microsoft Office, PowerPoint
Education
University of Utah 1995 — 2002
Bachelors of Science, Mass Communication and Telecommunications
Salt Lake Community College 1994 — 1995
Associates of Science, General Education
Finley Distributing September 2014 - Present
National Student Leadership Conference June 2013 - Present
Amazon January 2014 - June 2014
Take Charge America, Inc. September 2012 - May 2014
Coca-Cola Enterprises September 2011 - July 2012
Skills
Public Speaking, Microsoft Office, Sales, Merchandising, Restaurant Marketing, Restaurant Management, Cooking, Creative Writing, Presentation Skills, Nonprofits, Brand Ambassadorship, High School Students, Boating, Public Relations, Social Media Advertising, Customer Service
Education
University of Arizona, Eller College of Management 2012 — 2016
Business, Management, Marketing, and Related Support Services
Apria Healthcare February 2014 - Present
Magellan Health Services January 2012 - February 2014
American Express April 2011 - December 2011
Take Charge America, Inc. February 2006 - June 2009
Education
University of Phoenix 2011 — 2015
Bachelor's of Science, Business Administration, Management and Operations
Fries Consulting April 2014 - Present
BestIT September 2013 - March 2014
Enterprise Technology Services April 2013 - September 2013
Edgenuity Inc. November 2012 - March 2013
Sundt Construction February 2012 - November 2012
Professional Employment Solutions January 2012 - June 2012
Take Charge America, Inc. February 2010 - February 2012
Newtek Business Services June 2009 - September 2009
PNI Inc July 2007 - June 2009
BVA July 2006 - July 2007
Skills
VMware ESX, VMware Infrastructure, Cisco IOS, BakBone NetVault..., Backup Exec, Windows Server 2003, Windows Server 2008, RAID, IIS, Compellent, NetApp, Citrix Metaframe, HP Proliant, Dell PowerEdge Servers, Cacti, ISO standards, RightFax, WCF, Clustering, iSCSI, Fibre Channel, Windows Server, Software, VMware, Cluster, Active Directory, System Administration, DNS, Storage, ISO, Servers, Disaster Recovery, Citrix, Firewalls, Software Documentation, Virtualization, SAN, System Deployment, ITIL, Infrastructure, Networking
Education
University of Phoenix 2000 — 2003
SFE- Southwest Foodservice Excellence July 2015 - Present
Take Charge America, Inc. February 2006 - July 2015
MedPro June 2004 - February 2006
Pointe Hilton Squaw Peak June 2002 - March 2004
Skills
HRIS, COBRA, Deferred Compensation, Employee Relations, HR Policies, Performance Management, ADP Payroll, Outlook, Leadership Development, Customer Service, Coaching, Payroll, PowerPoint, Microsoft Word, Microsoft Excel, Training, Leadership, Human Resources, Team Building, Recruiting
Education
Arizona State University West 2003 — 2005
B.S., Global Business - Human Resources
Glendale Community College 2001 — 2003
Transfer, Business - Accounting
Simmons and Company May 1989 - Present
Take Charge America, Inc. March 2001 - December 2009
VSSB June 1973 - May 1989
Skills
Corporate Governance, Start-ups, Litigation Support, Auditing, Arbitration, Business Development, Nonprofits, Leadership, Budgets, Finance, Financial Reporting, Strategic Planning, Accounting, Forensic Accounting, CPA, Banking, Management, Team Building, Risk Management, Budget, Insurance, Customer Service
Education
Montana State University-Bozeman 1962 — 1972
Bachelor of Applied Science (B.A.Sc.), Accounting and Finance
Take Charge America, Inc. February 2010 - Present
Take Charge America 20102012 February 2010 - March 2012
Discover Financial Services June 2007 - January 2010
Century 21 Desert Estates 20052008 September 2005 - 2008
Skills
Computer Literate, able to communicate..., able to negotiate and..., excellent written and..., team player, understanding of..., can vision goals and...
Education
Rio Salado College 2008 — 2010
business and financial
Rio Salado College Certification and college
Westford College of real estate
Morin Web Design June 2008 - Present
TriWest Healthcare Alliance May 2012 - April 2013
Take Charge America, Inc. July 2011 - May 2012
Skills
SEO, Dreamweaver, Photoshop, HTML 5, XHTML, Web Design, JavaScript, CSS, Online Marketing, Website Development, Marketing Communications, CMS, Web Development, E-commerce SEO, User Experience, Content Management, Newsletters, Web Applications, Advertising
Education
Paradise Valley Community College
M. S; S. I
Syracuse University
M.S., Communications
University of California, Los Angeles
B.A., History
Catholic Charities Community Services August 2014 - Present
Encompass Analytics 2010 - 2015
Take Charge America, Inc. February 2013 - July 2014
Devereux Arizona May 2012 - February 2013
Willis of Arizona, Inc. July 2011 - May 2012
Foundation For Senior Living January 2002 - March 2011
Scottsdale Community Bank June 2001 - December 2001
First Bank May 2000 - May 2001
Bank of America June 1997 - April 2000
Skills
Healthcare Management, Corporate Finance, Business Analysis, Strategic Planning, Contract Negotiation, Revenue Cycle Management, Contract Management, Operations Management, Organizational Learning, Health Care Systems, Financial Analysis, Healthcare, Public Speaking, Budgets, Customer Service, Leadership Development, Data Analysis, Benefits Administration, HIPAA, Analysis, Team Building, Accounting, Change Management, Account Management, Program Management, Process Improvement, Health Insurance, Financial Modeling, Business Strategy, Insurance, Payroll, Leadership, Investments, Employee Benefits, Team Leadership, Management, Due Diligence, Microsoft Excel, Mergers, Training, Healthcare Information..., Non-profits, Policy, Project Management, Sales, Business Planning, Microsoft Office, Marketing, Negotiation, Financial Reporting
Education
Louisiana State University, E.J. Ourso College of Business 1995 — 1997
Masters, Business Administration; Finance & Accounting
Louisiana State University 1991 — 1995
BA, Russian Studies
Maricopa Community Colleges July 2014 - November 2014
Take Charge America, Inc. October 2012 - July 2014
Glynlyon October 2011 - October 2012
John C. Lincoln Health Network May 2011 - August 2011
GROWMARK, Inc. 2011 - 2011
BroMenn Healthcare 2010 - 2010
Department of children and family services Gov April 2009 - August 2009
ADM 2008 - 2008
Gaggle.Net, Inc. 2008 - 2008
State Farm Insurance 2006 - 2008
Skills
Citrix, Windows Server, Exchange, RFID, xenapp, Biometrics, SAN, iis, Netbackup, HIPAA, Citrix Metaframe, Microsoft Exchange, IIS, RFID+, VBScript, Powershell, SCOM, Windows 7, SCCM, Backup Exec, Antivirus, Microsoft Technologies, Data Center, DHCP, VMware Infrastructure, SharePoint, XP, Operating Systems, DNS, Scripting, Disaster Recovery, VMware ESX, Hardware, TMG, VMware, Switches, VDI, McAfee, System Administration, vSphere, HP, Storage Area Networks, Microsoft Certified..., Virtualization, Windows, Server Architecture, Security, Xen, Servers, Cisco Technologies
Education
St. Lawrence College 1990 — 1993
RDHS 1982 — 1987
Synergy Systech LLC April 2011 - Present
Delton Cables Ltd June 2010 - February 2011
FNC December 2007 - August 2008
Praxair October 2007 - December 2007
Take Charge America, Inc. June 2007 - September 2007
cyberQconsultancy April 2003 - December 2006
Skills
Contract Recruitment, Technical Recruiting, Full-cycle Recruiting, Talent Acquisition, Screening, Software, Requirements Analysis, IT Recruitment, .NET, Portals, Sourcing, Process Improvement, SQL, Oracle, Insurance, Siebel, Benefits Negotiation, Vendor Management, Change Management, SharePoint, Quality Assurance, Technical Writing, Visio, Business Development, Executive Search, Business Analysis, IT Solutions, Software Development, Internet Recruiting, SDLC, Human Resources, Temporary Placement
Education
Delhi University 1999 — 2003
Diploma, Electrical Eng
DDH Consulting _ Budgeting With Destiny September 2013 - Present
Take Charge America, Inc. August 2009 - November 2012
Spherion May 2009 - August 2009
Enterprise Rent-A-Car I.T. Headquarters April 2007 - October 2008
Denk Strategic Wealth Partners March 2005 - February 2007
Johnson Financial Advisors June 2004 - March 2005
Pinnacle Pointe Academy August 2002 - May 2004
Spherion October 2001 - April 2002
Spherion June 2000 - December 2000
Maritz Travel Company August 1991 - September 1999
Skills
Process Improvement, Customer Service, Enterprise Software, Team Leadership, Business Analysis, Software Documentation, Vendor Management, Customer Satisfaction, Time Management, Team Building, Cross-functional Team..., Operations Management, Troubleshooting, Program Management, System Administration, Project Management, Visio, Microsoft Excel, Management, Access
Education
The Art Institute of Phoenix 2000 — 2001
Computer Animation, Multimedia
St. Louis Community College 1995 — 1997
Computer Systems Networking and Telecommunications
University of Missouri-Saint Louis 1993 — 1997
Micro-Computer Program
Northwest High School
Diploma, Accounting and Business/Management
Take Charge America, Inc. May 2000 - November 2012
Take Charge America February 2000 - November 2012
Take Charge America January 2009 - January 2012
Take Charge America December 2007 - June 2009
Take Charge America December 2007 - June 2009
Take Charge America, Inc. May 2000 - December 2003
Take Charge America May 2000 - December 2003
Skills
Credit Counseling, Financial Education, Financial Coaching, Customer Service, NICE Call Recording, call center monitoring, Helping Clients Succeed, Customer Satisfaction, Non-profits, Coaching, Time Management, System Monitoring, Team Building, Budgets, Call Center, Call Centers, Account Management, Nonprofits, Credit, Quality Assurance, Financial Analysis, Supervisory Skills, Customer Experience, Employee Training, Process Improvement
Education
Rio Salado College 2004 — 2007
Continuing Education courses, Finance and Financial Management Services, A+
Scottsdale Community College 1998 — 2000
Paradise Community College 1997 — 1999
Paradise Valley Community College
Scottsdale Community College
Arizona Department of Education August 2012 - Present
Take Charge America, Inc. October 2009 - August 2012
Mitchell International June 2009 - October 2009
Deloitte November 2007 - February 2009
Take charge America August 2007 - November 2007
Scicorp 2006 - 2007
Skills
ASP.NET, .NET, C#, SQL Server, XML, SOAP, JavaScript, T-SQL, PL/SQL, VB.NET, Web Services, AJAX, Agile, MS Project, WCF, SQL, IIS, ASP, VSS, Visual Studio, HTML, SharePoint, jQuery, ASP.NET MVC, ADO.NET, Visual Basic, SSRS, LINQ, CSS, Design Patterns, SDLC, Databases, Microsoft SQL Server, TFS, Scrum, SSIS, Visio, UML, REST, Agile Methodologies
Education
Osmania University 2001 — 2003
Master, Computer Science
Take Charge America, Inc. January 2005 - November 2012
Take Charge America, Inc. July 2000 - January 2007
Education
University of Arizona
Bachelor of Science (B.S.), Business Administration, Marketing
Pima Community College
Certificate, Business Administration
Salvage Sister and Mister 2013 - Present
Dream Dinners January 2012 - September 2013
Cooking with Class September 2011 - June 2013
Take Charge America, Inc. August 2001 - September 2006
American Express August 2000 - August 2001
Carioca Inc October 1998 - August 2000
Valley of the Rogue Bank May 1995 - August 1998
PacificCare October 1994 - May 1995
St Pauls Lutheran Church September 1993 - September 1994
Skills
Food Manager, Women's Ministry..., Blogger, Social Media, Blogging, Management, cooking instructor, Retail, Leadership, 10 Key Touch, Microsoft Excel, Accounts Payable, Customer Service, Phone Etiquette, banking, Time Management, Customer Satisfaction, medical office, Research, Cash Handling Experience, Event Planning, Organization, Volunteer Management, Volunteer Recruiting, Volunteer Training, Small Business, Classroom, Computers, Food & Beverage, Fraud Detection, Interviews, Public Speaking, ISO, Opening New Accounts, Microsoft Word, Education, Teaching, Goal Setting, Receptionist Duties, Inventory Management, Purchasing, Sales, Writing, Social Networking, Creative Writing, Social Media Marketing, Facebook, Editing
Education
Concordia University-Portland 1991 — 1993
Bachelor's degree, Director of Christian Education
College of San Mateo 1988 — 1991
Associate of Arts (A.A.), Business Administration and Management, General
CVS Health December 2014 - Present
Vanguard July 2013 - November 2014
Vanguard August 2011 - June 2013
Vanguard October 2010 - August 2011
Take Charge America, Inc. October 2009 - August 2010
State Farm October 2007 - May 2009
State Farm June 2007 - August 2007
Skills
Financial Analysis, Investments, Financial Modeling, Finance, Microsoft Excel, Insurance, Process Improvement, Management, Data Analysis, Business Analysis, Customer Service, Training, Credit, Visio, Project Management
Education
Arizona State University 2012 — 2013
Master of Business Administration (M.B.A.), Finance, General
University of Arizona 2006 — 2009
Bachelor of Science (B.S.), Business Administration and Management, General
Dependable Solutions Inc. June 2014 - Present
Take Charge America, Inc. January 2011 - June 2014
Erickson Construction LLC 1992 - 2007
Education
Scottsdale Community College 2007 — 2009
AAS, Web Development
University of Phoenix April 2013 - Present
Organizer Al Muratsuchi for Assembly September 2012 - November 2012
Take Charge America, Inc. November 2010 - July 2012
Planned Parenthood 2005 - 2012
Peoria Horizons August 2010 - November 2010
Self-Employed September 2008 - May 2010
Feminist Organization at ASU January 2004 - May 2007
Voices for Choice January 2001 - May 2004
Sonoran Preparatory School August 2000 - May 2001
Skills
Credit Counseling, Microsoft Office, Customer Service, Microsoft Excel, Public Speaking, Event Planning, Social Media, Financial Coaching, Research, Public Relations, Event Management, Debt Management, Blogging, Copywriting, Personal Finance, Credit, Foreclosures, Non-profits, Call Center, Budgets
Education
University of Phoenix 2013 — 2016
Master of Arts (M.A.), Public Administration, graduate
Arizona State University 2001 — 2007
Bachelor of Arts (BA), Women and Gender Studies
Magic Meeple Games (formerly, G.U. Games) June 2005 - Present
Gamer's University June 2005 - Present
Take Charge America, Inc. May 2011 - April 2015
Phoenix Comicon May 2013 - September 2014
Draftek LLC July 2006 - August 2010
Journal Broadcast Group July 2004 - April 2006
Ronin Asian Fresh April 2003 - July 2004
Skills
Game Design, Board Games, Video Games, Troubleshooting, Customer Service, Photoshop, Social Games, Online Gaming, System Administration, Operating Systems, Windows, Graphic Design, Game Development, Technical Support, Mobile Games, Blogging, Journalism, Time Management, PowerPoint, Casual Games, Web Content Management, Hardware, Game Mechanics, Telephone Skills, Active Directory, Technical Documentation, Testing, Marketing, Card Games, Network troubleshooting, Desktop Support, iOS, Microsoft Office, Android, Radio Broadcasting, Voice Acting, Information Security, Computer Hardware, Servers, Software Documentation
Education
Northern Arizona University, College of Business Administration 2007 — 2009
Bachelor's of Management, Business Administration, Management, Marketing, Leadership, Teambuilding
Pima Community College 2002 — 2006
Associate's of Business Administration, Business Mathematics, Finance, Marketing, Statistics, Fine Art, Advertising
Pima Community College 2002 — 2006
Associate's Degree in the field of Art; a second Associate's Degree, 2004; Business Administration; 2006
TLK Group, LLC November 2012 - Present
Take Charge America, Inc. August 2000 - November 2012
Personal Debt Solutions 1998 - 2000
Skills
Call Center, Workforce Management
Education
University of Phoenix 2007 — 2010
Bachelor's degree, Business, Management, Marketing, and Related Support Services
Take Charge America, Inc. June 2009 - June 2010
Discover Financial Services August 1998 - May 2009
Discover Financial Services May 1995 - August 1998
Education
Ivy Tech Community College 1980 — 1981
Accounting, Marketing
Take Charge America, Inc. November 2013 - Present
Xirtix Consulting LLC April 2011 - November 2013
Consolidated Graphics October 2010 - April 2011
Hewlett-Packard September 2010 - October 2010
Prudential Real Estate May 2010 - October 2010
Dell Perot Systems August 2008 - August 2009
Empire Residential Construction July 2005 - March 2008
Army National Guard October 2000 - October 2005
United States Army October 1997 - October 2000
Skills
Troubleshooting, Technical Support, Windows Server, Windows 7, Active Directory, Printers, Servers, VMware, Disaster Recovery, Windows XP, Computer Hardware, System Administration, Network Administration, Windows, Customer Service, Microsoft Office
Education
Northern Arizona University 2000 — 2005
Bachelor of Science, Business Administration: Computer Information Systems
Take Charge America, Inc. November 2003 - Present
Ultratec 1991 - 2000
Skills
Customer Service, Team Leadership, Microsoft Office, Team Management, Windows, Salesforce.com, Team Building, Vendor Management, Account Management, Network Administration, Sales, Operations Management, Coaching, Management
Education
Glendale Community College
General studies, Eventually Mortuary Scienc
Lodi Jr/Sr High
Liberty Mutual Insurance August 2015 - Present
Hand & Stone Massage Spa October 2009 - Present
Take Charge America, Inc. June 2013 - August 2015
Money Management International September 2012 - June 2013
Take Charge America, Inc. June 2011 - August 2012
Take Charge America, Inc. November 2009 - June 2011
Lavender's Day Spa March 2009 - January 2010
Discover Financial Services September 2004 - March 2009
Discover Financial Services November 2001 - September 2004
UPS February 1999 - November 2001
Skills
Computer literate in a..., Experience providing..., Ability to multi-task..., Ability to working in a..., Ability to successfully..., MS Word, Excel and..., Lotus Notes, Type 35 words per minute, Customer Service, Microsoft Excel, Therapeutic Massage, Analysis, Time Management, Microsoft Office, Microsoft Word, Finance, Training, Research, PowerPoint, Invoicing, Accounting, Teamwork, Reflexology, Outlook, Testing, Data Entry, Management, Budgets, Swedish, Call Centers, Credit, Deep Tissue Massage, Sales
Education
Arizona School of Massage Therapy 2009 — 2009
Master Bodyworker Program
Arizona School of Massage Therapy 2008 — 2008
Professional Massage Therapy Program
Arizona State University 1994 — 1998
Bachelor of Arts, Political Science
Take Charge America, Inc. 2006 - Present
Discover Card October 2001 - October 2004
Education
Rio Salado College
PSCU Forward June 2012 - Present
Take Charge America, Inc. 2006 - 2012
USAA Federal Savings Bank April 2005 - March 2006
Discover Financial Services March 1999 - April 2005
The Home Depot April 1998 - October 1998
Foxworth-Galbraith Lumber Company April 1995 - March 1998
Education
Rio Salado College 2006 — 2006
None, Finance, General, A
Take Charge America, Inc. 2009 - 2012
White House Black Market June 2008 - November 2008
Skills
Systematic, Strategic Planning, Team Leadership, Crisis Communications, Listening Skills, Detail Orientation, Problem Solving, Quality Systems, Persuasion, Personal Finance, Shipping/receiving, Innovation, Budget Development, Mentoring, Training Skills
Education
Gateway Community College
Rio Salado College
Take Charge America, Inc. 2006 - 2012
HSBC Card Services 2000 - 2006
QUANTUM N A-INFORMERCIAL January 1998 - January 2000
Skills
Customer Service, Credit Counseling, Account Management, Supervisory Skills
Education
Monterey Peninsula College
Phoenix Community College
Rio Salado College
Take Charge America, Inc. December 2005 - March 2012
Skills
Microsoft Office, Microsoft Project, Microsoft Excel, Microsoft Word, PowerPoint, SharePoint, Outlook, Visual Studio/Team..., Enterprise Applications, Remedy, ISO 9000, Arriba, Lync
Education
University of Phoenix 2005 — 2008
Masters Degree MBA, Business Administration, Management and Operations
University of Phoenix 2000 — 2003
Masters Degree MAOM, Organizational Management
Take Charge America, Inc. February 2007 - November 2012
Take Charge America, Inc. September 2003 - January 2007
American Express April 2001 - June 2003
Skills
Financial Budgeting and..., Foreclosure Counseling, Customer Service, Home Buyer Educator, Financial Analysis, Outstanding..., Financial Education, Mortgage Lending, Credit, Budgets, Microsoft Excel, Credit Counseling, Nonprofits, Time Management, Management, Coaching, Call Centers, Leadership, Team Building, Debt Management, Supervisory Skills, Finance, Training, PowerPoint, Microsoft Office, Banking, Marketing
Education
Rio Salado College
Financial coaching and Education
Take Charge America, Inc. 2009 - 2012
Discover Card February 1995 - September 2009
Skills
Customer Service, Flexibility, Perfect Attendance, Problem Solving, Organized Multi-tasker, Budgeting
Education
Lamson College
Diploma as a Word Processor
Maricopa Skill Center
Certified as General Office Clerk
Phoenix College
Cooking and Related Culinary Arts, General
Take Charge America, Inc. August 1998 - November 2012
Novus Services/Discover Card 1997 - 1998
Skills
Staff management, Accounts Payable, Accounts Receivable, Account Reconciliation, Highly detail oriented, Proficiency with..., Microsoft Office, Loan Processing, Customer Service, Mac, Change Management, Training, Recruting and hiring
Education
Glendale Community College
General Studies
Union Pacific Railroad May 2014 - Present
University of Nebraska May 2009 - Present
Xerox November 2005 - June 2009
Take Charge America, Inc. June 1999 - November 2005
Skills
Business Systems..., Project Management, Quality Management, Quality Assurance, System Testing, Regression Testing, Technical Writing, End User Training, Business Knowledge, Customer Service, Public Speaking, Microsoft Office, Microsoft Project, Microsoft Access, Microsoft SQL Server, Adobe Acrobat, Employee Training, Organization Skills, ISO 9001, Organizational..., Problem Solving, Root Cause Analysis, Written Communication
Education
University of Nebraska at Omaha 2009 — 2014
Bachelor of Applied Science (B.A.Sc.), Management Information Systems and Services
University of Phoenix 2007 — 2009
Bachelor's degree, Business Administration and Management, General
USAA April 2012 - Present
Take Charge America, Inc. November 2009 - March 2012
Meridian Bank April 2008 - October 2009
Skills
Mortgage Lending, Mortgage Underwriting, Process Improvement, Innovation Development, Customer Service, Coaching, Golf, Banking, Leadership, Finance
Education
Grand Canyon University 2012 — 2016
Bachelor of Science (BS), Finance and Economics, Junior Year
Moon Valley High School 1998 — 2002
Endorsement Diploma, General Studies, 9-12
Take Charge America, Inc. November 2010 - Present
Macy's September 2004 - November 2010
Skills
Community Outreach, Leadership Development, Budgets, Nonprofits, Leadership, Training, Coaching, Team Building, Customer Service, Psychotherapy, Staff Development
Education
Western International University 2002 — 2010
Master of Business Administration (M.B.A.), Business Administration and Management, General, GPA 3.7
Arizona State University 1996 — 2000
Bachelor of Science (B.S.), Accounting and Business/Management, 3.2