Total Outsourced Systems
Address: 3645 Trust Dr, Raleigh, NC 27616 Phone: (919) 501-7500Website: Category: : : : Place name: : : : Add a photoThanks for sharing!Your photo will be posted publicly on Google.Contribute MoreDoneUpload public photos of TOS Posting publicly on the Web Reviews"Great place to work!" "This company and there management do not have any honor or integrity." "Unprofessional, unpolished, and immensely unmanaged." View all Google reviews
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Total Outsourced Systems Employees
Synergy Marketing Group, Inc. January 2015 - Present
HiGuys June 2014 - Present
Enterprise Rent-A-Car July 2014 - January 2015
UPS November 2013 - January 2014
Total Outsourced Systems June 2013 - September 2013
Joyner Realty Co. June 2011 - August 2011
Skills
SQL, MySQL, Visual Basic, Microsoft Office, HTML, Windows, Microsoft Excel, Customer Service, PowerPoint, Business Analysis, Microsoft Word, Windows 7, Computer Hardware, Visio, Data Analysis, Project Management, Databases
Education
UNCG 2008 — 2013
Bachelor of Science (BS), Management Information Systems and Services
University of North Carolina at Greensboro 2008 — 2013
Bachelor's degree, Computer/Information Technology Administration and Management
SilverSky January 2014 - Present
SilverSky September 2010 - January 2014
Kforce June 2010 - September 2010
Total Outsourced Systems June 2009 - June 2010
TigerDirect.com August 2008 - April 2009
Merchants Tire and Auto Centers March 2008 - June 2008
Just Tires February 2007 - March 2008
CompUSA December 2005 - November 2006
Staples September 2003 - November 2005
Skills
Active Directory, Microsoft Exchange, Ubuntu, Powershell, Microsoft Office, Photoshop, Technical Support, Windows Operating..., Apache 2 / MySQL, Troubleshooting, Windows Server 2000 -..., TCP/IP / DNS / DHCP, LAN / WAN / VPN, FTP / SFTP / FTPS / SCP..., IMAP / POP3 / SMTP /..., Wireless Networking..., NAS / RAID, Microsoft Office Suites, Adobe Photoshop, Adobe Illustrator, Symantec / McAfee /..., Microsoft Powershell, Exchange Active Sync /..., MAC OSX 10.5+, VMware ESXi 5.1, Canvas LMS, MediaWiki, LogMeIn, WebEx, PostgreSQL, System Administration
Education
ECPI College of Technology 2005 — 2005
A+ Certification Coursework
Wilfrid Laurier University 2001 — 2002
Computer Science
Landmark College 1999 — 2001
Special Education and Teaching
Vermont Commons School 1997 — 1999
High School Diploma
Total Outsourced Systems June 2012 - Present
Total Outsourced Systems January 2006 - Present
Total Outsourced Systems December 2004 - Present
Dr Robert Chuong MD, DMD October 2001 - September 2002
A.L.P.H.A. House September 1999 - July 2001
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, IEX Total View, Operating Systems, Peripherals, Computer Hardware, Hospitality, Team Mentoring, Supervisory Skills, Paychex, ADP Payroll, Wireless Networking, Customer Service, Photoshop, Digital Photography, 10 Key, Data Entry, Handmade Jewelry, Jewelry Design, Typing, Transcription, Call Centers, Time Management, Process Improvement, Management
Education
Pinellas Technical Education Center-St Petersburg 1999 — 2001
Associate of Arts (AA), Personal Computer Support Specialist
Dollar General June 2013 - Present
Total Outsourced Systems November 2012 - May 2013
Little Caesars May 2012 - July 2012
Skills
Customer Service, Cashiering, Call Centers
Education
Miller-Motte College-Wilmington 2012 — 2014
Electronic Medical Records
James B. Hunt High School
SiteLink - Smart Management Software September 2014 - Present
Talent One (Raleigh NC) 2014 - 2015
NovaDine, Inc January 2014 - April 2014
Apple Corporation October 2011 - November 2013
Total Outsourced Systems January 2009 - July 2011
The Silver Moon Mysteries July 2006 - January 2008
Vallo, LLC 2005 - 2006
St. John's Photography 2005 - 2005
Herff-Jones (Yearboog Division) 2003 - 2004
A Condensed List 1990 - 2002
Skills
Adobe Creative Suite, Screen Printing, OS X, Photoshop, Creative Direction, Art, Illustrator, Creative Writing, Film, Photography, Acting (10 Years), Voice Acting &..., Sound Production &..., Adobe Photoshop (15..., Digital..., Digital Color..., Illustration (31 Years), Photo & Document..., Desktop Print Production, PC & Mac Platforms (17..., PC Assembly (10 Years), Technical Support (3..., Internet (22 Years), Creative Writing -..., Library & Media Center..., Web Design (NetObjects..., Microsoft Word (10..., Hypnosis (8 Years), Airbrushing -..., Customer Service &..., Typing - 55 WPM (24..., Route Delivery Driver..., Telephone 3rd Party..., Video Rental Store &..., Acting (25 years)
Education
Art Institute of Seattle 1997 — 1999
None, Computer Animation
Central Piedmont Community College 1990 — 1992
n/a, Drama/Theatre Arts and Stagecraft, 3.5
Pfiffer College 1989 — 1989
S.P.E.C. Certificate, Leadership & Creative Writing, 4.0
Total Outsourced Systems November 2014 - Present
William Walker Construction August 2014 - Present
Cree March 2011 - Present
Cree January 2001 - February 2011
Motorola (Computer Group - MCG) Tempe, AZ December 1993 - January 2001
Honda Car Co. (Mesa, AZ) 1991 - December 1993
Skills
Management, Manufacturing, Six Sigma, Lean Manufacturing, Cross-functional Team..., SPC, Training, Process Improvement, Leadership, 5S, Electronics, Production Planning, Semiconductors, Continuous Improvement, Engineering Management, Kaizen, Sales, Semiconductor Industry, Process Engineering, Design of Experiments, Failure Analysis, Procurement, Operations Management, MRP
Education
University of Phoenix 1999 — 2001
BSBM, Business Management
Vector Marketing 2013 - Present
Total Outsourced Systems 2011 - 2012
Orange City Schools 2007 - 2011
Teavana 2009 - 2010
McGill University 2008 - 2009
Skills
French, Customer Service, Remote Troubleshooting, Troubleshooting, Writing, Recruiting, Applicant Tracking..., Microsoft Office, Editing, Customer Follow-up, Tutoring, Cold Calling Experience, Copy Editing, Putting the Customer..., Instructional Technology, Customer Service..., Retail Sales, Curriculum Design, Curriculum Development, Educational Leadership, Teaching, Classroom, Lesson Planning, Classroom Management, Educational Technology, Literacy, Staff Development, Differentiated..., Elementary Education, Special Education, Public Speaking, Instructional Design, Siebel, Navision, Creative Writing, Audio Visual Support, Audio Visual Rental, Student Recruiting
Education
McGill University
The Ohio State University
Centralized Showing Service March 2015 - May 2015
Total Outsourced Systems July 2014 - March 2015
ACS Commerical Solutions July 2011 - June 2014
Popeyes Louisiana Kitchen January 2011 - July 2011
Shaw University January 2009 - May 2010
Burger King Corporation March 2005 - July 2008
Skills
Typing, Answering Phones, Microsoft Office, Time Management, Customer Service, Microsoft Word, Microsoft Excel, Public Speaking, PowerPoint, Event Planning, Leadership, Research, Social Media, Training
Education
Strayer University 2012 — 2014
Compter Informations systerms
Shaw University 2008 — 2012
Bachelor's degree, Computer Science Physics
Warren County High School
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
raleigh Nc April 2013 - Present
Xerox October 2012 - April 2013
Aerotek September 2011 - October 2011
Xerox July 2009 - May 2011
Total Outsourced Systems October 2008 - June 2009
Greene Resources November 2007 - October 2008
Walmart September 2006 - January 2007
Skills
Technical Support, Call Centers, Customer Service, Microsoft Office, Skip Tracing, Retail
Education
North Carolina A&T State University 2002 — 2005
Computer science
Xerox September 2010 - Present
Total Outsourced Systems March 2014 - January 2015
Sitel September 2013 - February 2014
Skills
Customer Service, Microsoft Office, Microsoft Word, iWork, Dreamweaver, Mozilla, Internet Explorer, Typing, Business Management
Education
Miller-Motte College-Wilmington 2013 — 2016
Associate of Arts and Sciences (AAS), Business, Management, Marketing, and Related Support Services
Allied Health Institute 2011 — 2012
Certificate/Diploma Program, Medical Office Assistant/Specialist
Farnsworth Hill Company LLC May 2014 - Present
Total Outsourced Systems August 2011 - September 2013
Skills
I love Package Design...., I also love..., Adobe Creative Suite, Digital Photography, Computer Hardware, Apple, Customer Service, Communication Skills, French, Creative Writing, Publishing, Translation, Typography
Education
Lakeland Community College 2004 — 2007
Associate's degree, Graphic Design, 3.33
Total Outsourced Systems January 2015 - Present
Total Outsourced Systems February 2013 - December 2014
System Operation Solutions March 2014 - June 2014
NC State University August 2008 - December 2012
North Carolina State University July 2010 - July 2010
Skills
Microsoft Word, Data Entry, Microsoft Office, Microsoft Excel, Windows 7, Administration, Leadership, SAP, Social Media, Access, Team Leadership, Outlook, Time Management
Education
North Carolina State University 2008 — 2012
Bachelor's degree, Communication, Interpersonal
Headway Workforce Solutions August 2015 - Present
Headway Workforce Solutions September 2014 - August 2015
Headway Workforce Solutions November 2013 - September 2014
Total Outsourced Systems December 2011 - November 2013
Total Outsourced Systems May 2011 - December 2011
American Credit Acceptance December 2009 - April 2011
Skills
Sales Process, Sales, CRM, Management, Customer Service, Business Development, Leadership, Recruiting, Team Building, Cold Calling, Team Leadership, Microsoft Office, Account Management, Salesforce.com, Negotiation, Marketing, Customer Satisfaction, Call Centers, Sales Operations, Forecasting, Marketing Strategy, Sales Management, New Business Development, B2B, Sales Presentations, Microsoft Excel, Direct Sales, Lead Generation, Customer Retention, Solution Selling, Business Strategy, Team Management, Project Management, sales op
Education
Clemson University 2005 — 2009
Bachelor of Science, Management
Champlain College 2004 — 2005
Chatham High
EDSI September 2015 - Present
UPS August 2013 - Present
city of Raleigh specialized recreation June 2005 - Present
Wake County Public School System April 2010 - September 2015
Helping Hands (wcpss for African American Youth) September 2011 - May 2012
Total Outsourced Systems January 2009 - April 2010
RadioShack August 2009 - November 2009
Education
Strayer University 2012 — 2015
Bachelor's Degree, Human Resources Management and Services
Strayer University 2009 — 2011
Busines adminstration, Business Administration and Management, General
ACS Technologies June 2013 - Present
Fireco Ltd January 2013 - June 2013
Total Outsourced Systems October 2012 - December 2012
Skills
Troubleshooting, Technical Support, Windows Server, Computer Hardware, Windows XP, Call Centers, Windows 7, Windows, Operating Systems, Help Desk Support, DNS
Education
CUNY New York City College of Technology 2000 — 2004
Associate's degree, Computer Engineering, 3.1
CUNY New York City College of Technology 2000 — 2002
General education diploma, General Studies
Total Outsourced Systems November 2013 - Present
Walgreens Medicare Part B September 2008 - October 2013
American Eagle Outfitters January 2006 - November 2007
ABERCROMBIE AND FITCH CO January 2004 - January 2006
Skills
Sales, Store Management, Strategic Partnerships, Business Process..., Customer Experience, Consultative Sales..., Strategic Planning, Sales Management, Reporting & Analysis, Key Client Relationships, Forecasting, Profit Margins, Process Improvement, Team Building, Recruiting, Team Leadership, Operations Management, Incentive Programs, Retail, Management, Merchandising, Coaching, Loss Prevention, Store Operations, Time Management, Microsoft Office, Leadership, Shrinkage, Customer Service, Hiring, Interviews, Negotiation, Call Centers, Employee Training, Performance Management
Education
Ashford University 2008 — 2010
None, MBA
Louisiana Tech University 1999 — 2003
Bachelor of Arts, Sociology
WakeMed Courier Services May 2013 - February 2015
SPS November 2012 - February 2013
Total Outsourced Systems October 2011 - November 2012
National Youth Science Camp June 2002 - August 2011
Freudenberg-NOK September 2010 - June 2011
Education
New Hampshire Technical Institute 2006 — 2007
Toys R Us October 2012 - October 2013
Total Outsourced Systems April 2006 - December 2010
Blue Cross/Blue Shield of NC January 2004 - April 2006
Volt / Mellon HR Solutions November 2002 - December 2003
Target June 1997 - September 1999
Internal Revenue Service October 1991 - March 1998
Skills
Process Improvement, Call Center, Performance Management, Workforce Management, Vendor Management, Leadership, Analysis, SharePoint, Management, Outsourcing, Call Centers, Outlook, Training, Customer Satisfaction, Customer Service, XP, Access, Quality Assurance, Time Management, Budgets, Forecasting
Education
University of Phoenix 2011 — 2013
Master of Arts (M.A.), Elementary Education and Teaching, 4.0
University of North Florida 1988 — 1994
BA, Political Science and Asian Studies
Total Outsourced Systems adminnoneJanuary 2009 - January 2010
Education
BS
Bachelor of Science (BS), Busness Management
Shaw University
LogicNow October 2014 - Present
CPI Security May 2014 - October 2014
ASG Security February 2012 - March 2014
Total Outsourced Systems June 2009 - January 2012
E-DMZ Security October 2007 - September 2008
Brinks Home Security April 2007 - September 2007
Sento November 2006 - April 2007
Hibernian Restaurant & Pub July 2003 - August 2006
University of North Carolina at Chapel Hill January 1999 - June 2003
United States Army Reserve November 1996 - October 2002
Skills
New Business Development, Customer Service, Sales, Account Management, Access, Customer Satisfaction, Sales Management, Microsoft Office, Marketing, Salesforce.com, Team Leadership, Lead Generation, Strategic Planning, Social Media, Contract Negotiation, Team Building, Sales Operations, B2B, Sales Presentations, Negotiation, Microsoft Excel, Business Development, Solution Selling, Budgets, Sales Process, Cold Calling, Customer Retention, CRM, Leadership
Education
Ulster University 1992 — 1996
BA, American History
University of North Carolina at Chapel Hill 1993 — 1994
NA, Information and Library Science
St. Mary's Christian Brothers' Grammar School 1988 — 1992
High School, A Levels
Blue Cross and Blue Shield of North Carolina June 2015 - Present
Total Outsourced Systems July 2014 - July 2015
Xerox April 2014 - July 2014
Affiliated Computer Services/Xerox June 2008 - December 2013
Affiliated Computer Services February 2006 - June 2008
Skills
IEX, Telecommunications, CMS, Workforce Management, Avaya, ACD, Workforce Planning, Avaya Technologies, Vendor Management, Call Centers, Troubleshooting, Training, Human Resources, Customer Service, Customer Satisfaction, Outsourcing, Leadership, Process Improvement, Recruiting, Team Building, Team Leadership
Education
Northwood University 2002 — 2005
N/A, Management Information Systems
Tarrant County College 1999 — 2001
Education at Work February 2015 - Present
RE/MAX WaterMarke January 2014 - Present
The Condo Group LLC 2014 - 2015
The Condo Group LLC 2014 - 2015
The Condo Group LLC 2014 - 2015
The Condo Group LLC 2014 - 2015
Major BPO provider January 2010 - February 2014
Total Outsourced Systems August 2009 - December 2010
Stream January 2007 - July 2009
Convergys 1989 - 2004
Skills
Customer Service, BPO, Customer Relations, Account Management, Vendor Management, Technical Support, Call Center, CRM, Telecommunications, Outsourcing, Business Development, Operations Management, Call Centers, Customer Experience, Business Transformation, Forecasting, Lead Generation, Process Improvement, Cold Calling, Sales, Solution Selling, Sales Operations, SaaS, Analytics, IT Outsourcing, Business Analysis, Team Leadership, Management, Customer Satisfaction, Workforce Management, Contact Centers, Business Strategy, Leadership, Change Management, Customer Retention, Strategy, Team Building, Strategic Partnerships, Strategic Planning, Performance Management, Team Management
Education
University of Florida 1979 — 1982
BA, Advertising
Internal Revenue Service February 2010 - Present
Total Outsourced Systems November 2009 - Present
Bogier Clinical & IT Solutions May 2007 - April 2009
Monarch Services October 2003 - May 2007
Staffmark October 2003 - November 2004
Raleigh Housing Authority August 2002 - October 2003
Monarch Services October 1997 - August 2002
Education
Wake Technical Community College 2009 — 2009
Certificate, Professional Administrative Assistant Development
Fayetteville Technical Community College 1995 — 1997
Associates, AA - General Studies/Educations
US Army PLDC - Camp Jackson, Korea 1991 — 1991
Certificate, US Army PLDC - Camp Jackson, Korea
US Army A.I.T. - Fort Gordon, GA 1990 — 1990
Certificate, 74C - Automated Telecommunications Center Operator
US Army Basic Training - Fort Jackson, SC 1990 — 1990
certificate, US Army Regular - Basic training
University of South Carolina-Aiken 1987 — 1989
None, Undecided
Wade Hampton High School 1983 — 1987
HS Diploma, College Prep
Sherwin-Williams Paints August 2012 - Present
Total Outsourced Systems January 2012 - August 2012
Skills
Fluent French speaker, Microsoft Office, Public Speaking, Microsoft Excel, Social Media
Education
Kent State University 2009 — 2012
Master of Arts (M.A.)
Kent State University 2009 — 2012
Master of Arts (M.A.), French Language and Literature
HCL Technologies May 2015 - Present
Alphanumeric Systems November 2014 - May 2015
Total Outsourced Systems February 2014 - October 2014
ASPIRE SUPPORTIVE & COUNSELINGS SERVICES May 2011 - October 2013
FROZEN PYRAMIDS April 2010 - October 2012
DOMINION HEALTHCARE SERVICES August 2006 - February 2010
Shaw University January 2000 - December 2006
ELECTRONIC DATA SYSTEMS January 2001 - July 2004
Skills
Written & Verbal..., People & Time..., Leadership &..., Being analytical and..., Managing teams, Customer service, Multi-Tasking, Excellent MS Windows,..., Mentoring &..., Being organized &..., Handling operations, Recruiting & training..., Great in resolving..., Implementing sales..., Cost management, Preparing budgets, Meeting sales targets, Meeting with..., Training, Program Management, Analysis, Customer Service, Loss Prevention, Social Networking, Microsoft Office, Event Planning, Team Building, Retail, Merchandising, Coaching, Community Outreach, Project Planning, Program Development, Public Speaking, Budgets
Education
Shaw University 1990 — 1995
BA, Criminal Justice
Total Outsourced Systems December 2012 - Present
Diva Status Salon and Spa October 2010 - July 2012
Almost Nothing Apparel March 2009 - April 2010
Xerox September 2007 - February 2009
Louisiana Relay Service July 2005 - June 2007
LA Department of Labor July 2003 - August 2005
Skills
type 65-70 wpm, Phone Etiquette, Answering Phones, Customer Service, Customer Satisfaction, 10 Key, Research, Data Entry, Multi Tasking, Self-esteem, Self-confidence, Self-driven, Administrative..., Acting, Employee Benefits, Composition, Data Center, Call Center, Microsoft Excel, Government, Hospitality, Higher Education, Lotus Notes, Microsoft Office, Microsoft Word, Social Networking
Education
Southern University and Agricultural and Mechanical College at Baton Rouge 2005 — 2006
Masters Degree, Social Sciences
Southern University and A&M College 1998 — 2003
B.A, History/Political Science
Miller-Motte College
M.A, Social Science
Total Outsourced Systems June 2013 - Present
HR BLOCK August 2011 - Present
UNCC, Office of Environment and Safety January 2009 - December 2009
Department Of Finance and Budget: Direction of Budget Control June 1998 - July 2003
SERCOM: EXPORT-IMPORT AGENCY January 1995 - March 2000
Education
University of North Carolina at Charlotte 2007 — 2009
Bachelor's degree, Accounting and Finance
University of Kinshasa, UNIKIN 1985 — 1990
Licencie en Sciences Economiques, Economie Monetaire International
Total Outsourced Systems 2010 - 2012
The Training Network April 2008 - August 2010
Education
Southern New Hampshire University 2008 — 2011
Total Outsourced Systems October 2012 - June 2014
Xerox Services 2009 - 2012
Coke Consolidated April 2006 - April 2009
Coke Consolidated January 2006 - January 2009
Wolf Creek Apartments August 2004 - May 2006
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Peer Mentoring, Peer Mediation, Exceptional verbal, Communication, Eye for Details, Adaptability
Education
North Carolina State University
History
North Carolina State University
Bachelor of Science, History Cont
SOUTHEAST HALIFAX HIGH SCHOOL
Total Outsourced Systems May 2013 - February 2014
rubens downtown March 2010 - June 2012
r&a personal health care 2011 - 2012
Skills
Hospitality, Restaurants, Food, Customer Service, Food, Microsoft Word, Microsoft Excel, PowerPoint, Marketing
Education
knightdale high 2004 — 2008
hsd
Miller-Motte College-Raleigh
Total Outsourced Systems September 2011 - Present
Skills
Management, Team Building, Recruiting, Training, Employee Relations, Process Improvement, Human Resources, Talent Management, Strategic Planning, Coaching
Education
Walden University
Bachelor of Applied Science (B.A.Sc.), Business Administration and Management, General
ECPI University
Associate of Science (A.S.), Computer and Information Systems
Total Outsourced Systems January 2013 - Present
Total Outsourced Systems January 2013 - Present
North Carolina Prisoner Legal Services November 2012 - December 2012
Allied Barton Security Services August 2008 - November 2010
Saint Augustine’s College December 2006 - August 2008
Shaw University Campus Bookstore January 2004 - September 2006
Wachovia Bank February 2002 - October 2003
Education
Miller-Motte College-Raleigh 2010 — 2013
Associate's degree, Paralegal Studies
Miller-Motte College 2010 — 2012
Associate of Applied Science, Paralegal Studies