Birch Communications
Industry: Information technology company
DescriptionBirch Communications is an US provider of IP-based communications, network broadband, cloud computing, and information technology services to small, mid-sized, enterprise and wholesale business customers in the United States, Canada and Puerto Rico. Headquarters: Atlanta, Georgia, United States CEO: Tony Tomae (1 May 2016–) Founded: November 1999 Number of employees: 1,400 (2014) Subsidiaries: Cbeyond Communications LLC, Parent organization: Birch Communications Holdings, Inc.
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Birch Communications Employees
Vonage Business Solutions October 2014 - Present
Birch Communications March 2014 - Present
Cbeyond September 2007 - September 2014
US HealthWorks April 2008 - August 2008
ADP Dealer Services November 2006 - May 2008
Skills
Sales Management, Sales Process, Salesforce.com, Account Management, Direct Sales, Solution Selling, Cold Calling, Cloud Computing, Managed Services, Sales, SaaS, New Business Development, VoIP, Telecommunications, Selling, Channel Partners, Management, Co-location, Sales Operations, B2B, Strategic Partnerships, Unified Communications, Enterprise Software, Wireless, Leadership, Professional Services, Sales Presentations, Customer Retention, CRM, Hosted Services, MPLS, Lead Generation, Marketing Strategy, Networking, Negotiation
Education
Azusa Pacific University 1996 — 2001
Bachelor of Science Marketing, Marketing and Fianance, 3.8
Birch Communications January 2015 - Present
Cintas December 2012 - December 2014
Enterprise Rent-A-Car August 2010 - November 2012
Skills
Sales, Management, Customer Service, Contract Negotiation, Sales Process, Operating Systems, Cold Calling, Customer Satisfaction, Direct Sales, Sales Operations, Marketing, Development Of Employees, Time Management, Customer Retention, Selling, Sales Presentations, Account Management, B2B
Education
Texas A&M University 2006 — 2009
Bachelor of Science (BS), Political Science and Government
Alvin Community College 2003 — 2006
Associate's degree, General Studies
Birch Communications December 2012 - Present
Bajen Producations June 2009 - March 2014
Walmart May 2006 - February 2013
Skills
Graphic Design, Illustrator, Adobe Creative Suite, Layout, Photoshop, Time Management, Logo Design, Sales, Illustration, InDesign, Typography, Digital Illustration, Art Direction, Corporate Identity, Advertising, Web Design, Graphics
Education
Art Institute of Atlanta 2008 — 2010
Associate Degree, Graphic Design
University of North Carolina at Pembroke 2005 — 2006
Certificate, Graphic Communications
Emporia State University August 2015 - Present
Emporia State University 2007 - 2015
Embarq Corporation July 2006 - August 2007
Birch Communications May 2004 - July 2006
Skills
Customer Service, Microsoft Office, Leadership, Higher Education, Team Leadership, Troubleshooting, Project Management, Microsoft Word, Management, Software Documentation, Social Media, System Administration, Team Building, Active Directory, Technical Support, Windows 7, Research, Windows XP, Networking, Computer Hardware, Windows Server, Public Speaking, Strategic Planning, Telecommunications, Information Technology, Operating Systems, Training, Windows, Servers, VMware, Hardware, Process Improvement, Vendor Management, Security, Microsoft Excel
Education
Emporia State University 1998 — 2003
Bachelor of Business Administration (BBA), Computer and Information Sciences and Support Services
Birch Communications April 2015 - Present
Cbeyond/ Birch Communications June 2014 - Present
FairPoint Communications 2009 - 2013
Verizon July 2006 - 2009
Verizon July 1997 - 2006
Skills
Inventory Management, Project Management, Provisioning, Network Engineering, Team Leadership, metsolv, tirks, ccp, Oracle, Escalations Management, Cross-functional Team..., Leading Meetings, Employee Training, CRM, Fiber Optic Networks, Wireless Broadband, Technical Support, Accounting, Employee Management, Telecommunications, Training, Wireless, Project Planning, Call Centers, Customer Satisfaction, Optical Fiber, Performance Management, Broadband, Databases
Education
Colorado Technical University 2007 — 2008
EMBA
Colorado Technical University 2005 — 2007
Bachelor of Science in Business Administration
Castleton State College 1995 — 1997
Associate of Science (AS)
Time Warner Cable July 2013 - Present
Harte-Hanks, Inc. February 2011 - June 2013
UniVista LLC December 2009 - December 2010
Homewatch CareGivers of Central Texas December 2005 - June 2009
Birch Communications May 2001 - July 2005
Skills
Cloud Computing, Entrepreneurship, Direct Sales, Sales Management, B2B, Virtualization, Leadership, Salesforce.com, Selling, Business Development, Sales Operations, Competitive Analysis, Sales, Training, Management, Telecommunications, Program Management, Business Planning, Data Center, Negotiation, Lead Generation, Solution Selling, Sales Process, Budgets, Security, SaaS, Strategic Partnerships, CRM, Cold Calling, Enterprise Software, Start-ups, Product Marketing, New Business Development, Social Media, Strategy, Sales Presentations, Channel Partners, Product Management, Customer Retention, Marketing, Customer Service, Professional Services, Team Building, Cross-functional Team..., Account Management
Education
Austin Community College 2001 — 2001
Fundamentals of Programming course
St. Louis Community College 1993 — 1994
Modern Japanese - three (3) courses
U.S. Army Armor Officer Advanced Course (AOAC) - Armor Center and School - Ft. Knox, KY 1991 — 1991
Rockhurst University 1989 — 1991
Masters in Business Administration, General Management
U.S. Army Signal Corps Officers' Basic Course - Ft. Gordon, GA 1986 — 1987
University of Central Missouri 1982 — 1986
Bachelors of Science in Business Administration, General Management and military science
Rockhurst High School 1980 — 1982
Bellarmine College Preparatory 1981 — 1981
Kiewit May 2012 - Present
Here We Grow Again - Topeka May 2010 - Present
General Dynamics Information Technology February 2012 - May 2012
General Dynamics Information Technology August 2011 - February 2012
Centriq Training February 2008 - August 2011
Fishers High School July 2006 - December 2008
Sprint 2001 - 2002
Birch Communications 1999 - 2001
Skills
Project Management, Large Scale Deployments, Nintex, Visio, Microsoft Office, Access, Microsoft Word, PowerPoint, Microsoft Excel, SharePoint 2010 —..., SharePoint 2007 —..., SharePoint Designer 2010, SharePoint Designer 2007, Crystal Reports, InfoPath 2010, InfoPath 2007, Software Deployment, SharePoint
Education
Emporia State University 2001 — 2002
BS, Secondary Education in Business and Computers
Emporia State University 1995 — 1999
BS, Management
Birch Communications March 2006 - May 2015
The Home Depot November 2004 - March 2006
Equitrac April 2003 - October 2004
Skills
Telecommunications, Project Management, Vendor Management, VoIP, Managed Services, Visio, Program Management, Project Coordination, Business Analysis, Account Management, SDLC, MS Project, Team Leadership, Wireless, CRM, Process Improvement, Management, Cloud Computing, Project Planning
Education
American InterContinental University-South Florida 2000 — 2002
Associate of Arts (AA), Business Administration, Management and Operations
Human Capital Management October 2014 - Present
Mid America Nazarene University April 2009 - Present
Olathe Hoops/Gametimesportz.net August 1997 - Present
Insperity November 2012 - October 2014
Agency West Financial Group August 2012 - November 2012
Windstream Communications January 2011 - August 2012
Birch Communications February 2009 - February 2011
SureWest Communications November 2007 - February 2009
Avant & Associates, LLC / Millennium Mortgage Partner's / Millenium Tax & Accounting Services September 2000 - October 2007
Coventry Health Care May 1997 - September 2000
Skills
MPLS, Coaching, Strategic Planning, Telecommunications, Team Building, Account Management, Customer Service, Sales, Public Speaking, Leadership, Leadership Development, Marketing Strategy, Training, Sales Management, Team Leadership, Microsoft Office, Event Planning, Process Improvement, Marketing, SIP Trunking, Business Consulting, Outsourced HR Services, Payroll Services, Management Development, Employee Benefits, Bookeeping and Tax..., Expense Management, Employee Development, Human Resources, Mediation Services, cost control, Loss Mitigation, Reduce overhead Expense, Risk Management, Management Consulting
Education
Drake University
MPA, Public Administration
University of Northern Iowa
BA, Sociology
Birch Communications November 2013 - Present
Birch Communications June 2007 - November 2013
USLEC 2004 - 2007
Skills
T1, Computer Network..., Portrait Photography, Ethernet, Image Editing, MPLS, Switches, IP, Team-oriented, Telecommunications, Telephony, LAN-WAN, WAN, Routers, Studio Photography, Digital Photography, Graphic Design, Photoshop, Works well in a team, Teamwork, Photos, Motivation, VoIP, Call Centers, Wireless
Education
Art Institute of Pittsburgh 2011 — 2015
Bachelor's degree, Photography
DeVry University-Georgia 1991 — 1994
Associate's degree, electronics
Birch Communications January 2015 - Present
Army National Guard March 2008 - Present
Telelink Communication April 2014 - January 2015
Telenet inc May 2013 - April 2014
Falcon Communication Solution January 2000 - October 2012
USMC January 1983 - January 1987
Skills
A +, Networking, Telephony, VoIP, Telecommunications, CompTIA Network, Military, Military Experience, Computer Hardware, Cisco Technologies, CompTIA A+, Switches, Troubleshooting, Routers, Software Installation, Computer Network..., Integration, Wireless, Team Leadership
Education
Capella University 2014 — 2017
Bachelor's Degree, Information Technology with concentration in Network Technology
Baker College of Flint 2012 — 2014
Associate of Arts and Sciences (AAS), IT Support, 3.36 GPA
ECPI College of Technology 2008 — 2009
A+, Network+, Security+, Information Technology
Birch Communications February 2011 - Present
Vitas Healthcare April 2007 - November 2010
Topps Solutions 2004 - 2005
Education
Boricua College 1991 — 1993
Bachelor of Arts (B.A.), American Literature (United States)
Birch Communications July 2015 - Present
AT&T January 2008 - Present
AT&T May 2006 - January 2008
AT&T January 2005 - April 2006
Skills
Certified Internal..., Certified Public..., Business Process..., SOX, Internal Audit, Audit, Internal Controls, CPA, Management, Auditing, Accounting, Sarbanes-Oxley Act, Finance, IT Audit, CISA, Sarbanes-Oxley, GAAP, Process Improvement, Financial Reporting, Financial Accounting, Financial Analysis
Education
Georgia State University - J. Mack Robinson College of Business 2003 — 2007
MPA, Accounting
Georgia State University - J. Mack Robinson College of Business 2003 — 2007
MPA, Accounting
Kennesaw State University 2000 — 2002
EMBA
Kennesaw State University - Michael J. Coles College of Business 2000 — 2002
EMBA
Arizona State University 1989 — 1995
Bachelor of Science (BS), Accounting
Terryville HS
Birch Communications April 2014 - Present
Cyber Internet Service Provider (Pvt) Ltd. January 2012 - January 2014
Pakistan Telecommunication Company Ltd November 2010 - November 2011
Abacus Consulting March 2009 - October 2010
Skills
BGP, OSPF, VLAN, Routers, MPLS VPN, EIGRP, Network Design, IP Multicast, Catalyst Switches, WiMAX, Windows, Teamwork, GPON, Cisco Routers, DSL, Team Leadership, Team Management, Project Planning, Customer Service, Data Communication, Switches, Cisco Technologies, WAN, VPN
Education
Cisco 2012 — 2012
Cisco Certified Network Professional (CCNP), R&S
Cisco 2012 — 2012
Multiprotocol Label Switching, VPN & TE
Superior University, Lahore 2010 — 2012
Master's Degree, Information Technology
CCIE SP - 47908
Birch Communications July 2015 - Present
inContact June 2014 - May 2015
Kaplan University November 2013 - April 2014
MTN Satellite Communications January 2012 - October 2013
ICG January 2011 - August 2012
Acgg Development Group January 2003 - December 2011
Florida Career College January 2003 - December 2006
STS Apparel 1999 - 2001
Skills
Sonus, Broadsoft, Edgemarc, Cisco Technologies, VoIP, SIP, Networking, Linux, VMware Infrastructure, Network Design, Software Installation, Network Engineering, TCP/IP, Cisco IOS, Switches, Unix, Network Administration, Asterisk, Telecommunications, Apache, Provisioning, MySQL, Python, IP, Cisco Certified, ShoreTel, VMware ESX, PHP, HTML 5, JavaScript, CSS, Artificial Intelligence, Freeswitch, Xen, C++, Rasberry Pi, Arduino, FreeBSD, Mac, TDM, Lucent, Empirix, VSAT, Nortel Meridian, BTS Installation, Palo Alto Networks, Brocade, GigaMon, Java, CSS3
Education
Florida International University 2007 — 2010
Computer Science
Miami Dade College 1995 — 1997
Associate of Arts (AA)
South Miami Senior 1991 — 1995
High School Degree
Farmers Insurance June 2014 - Present
Farmers Insurance October 2012 - Present
Farmers Insurance May 2008 - October 2012
TFI Family Services September 2004 - August 2006
Birch Communications September 2002 - September 2004
Skills
Team Leadership, Staff Development, Project Management, Microsoft Office, Microsoft Excel, Multi Tasking, Claim, Insurance, Liability, Claims Handling, Software Documentation, Training, Customer Service, Property, General Insurance, Casualty Insurance, Commercial Insurance, Team Building
Education
Weber State University 1998 — 2001
Bachelor of Applied Science (BASc), Communication and Media Studies
Emporia State University 1997 — 1998
Bachelor of Applied Science (BASc), Sociology
Fresh View Solutions October 2014 - Present
Birch Communications January 2014 - October 2014
P. Scott lowery September 2011 - November 2013
Leading Edge Recovery Solutions, LLC 2008 - 2011
True Logic Financial Service October 2003 - July 2008
Skills
Credit, Loans, Credit Risk, Banking, Credit Analysis, Financial Analysis, Portfolio Management, Mortgage Lending, Financial Risk, Finance, Credit Cards, Retail Banking, Financial Services, Financial Reporting, FDCPA, TCPA, Compliance, Attorneys, Call Centers, Customer Service, Leadership, Team Leadership
Education
Community College of Aurora 1999 — 2001
Business Administration and Management, General
HD Supply Interior Solutions April 2015 - Present
Birch Communications September 2010 - January 2015
T-Mobile December 2006 - July 2009
The Home Depot June 2004 - December 2006
Skills
Employee Relations, Training, Employment Law, Onboarding, Human Resources, Recruiting, Talent Acquisition, Interviews, Employee Benefits, Personnel Management, FMLA, Applicant Tracking..., New Hire Orientations, Conflict Resolution, Management, Leadership
Education
City University of Seattle 2000 — 2002
MBA, Business Administration and Management, General
Whittier College 1976 — 1980
BA, Political Science
CBRE July 2006 - Present
CBRE July 2006 - Present
Birch Communications July 2004 - July 2006
Birch Communications August 2002 - July 2004
Skills
Critical Thinking, Complex Problem Solving, Operations Management, Telecommunications..., Telecommunications..., Telecommunications..., Call Centers, Defensive Driving, UPS systems, HVAC, Data Center, Security Clearance, Microsoft Office, Team Building, Customer Service, Computer Proficiency, Employee Training, Technical Training, Industrial Safety, Organizational...
Education
Emporia State University 1989 — 1991
Attended, General Studies
Emporia High School 1986 — 1989
General Studies, High School/Secondary Diploma Programs
Solutions for Life May 2015 - Present
USD 253 September 2014 - December 2014
Birch Communications September 2013 - September 2014
RCIL January 2013 - September 2013
Emporia State University January 2013 - May 2013
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Teamwork, Photoshop, Social Media, Public Speaking, C++, English, Critical Thinking
Education
Emporia State University 2011 — 2014
Bachelor of Science (BSc), Communication, Emphasis in Public Relations
Paola High School 2007 — 2010
High School Diploma, General
Birch Communications May 2014 - Present
The Creative Protocol March 2014 - Present
Self Employed May 2011 - Present
Bold Magazine March 2014 - March 2015
TEDxCentennialParkWomen October 2012 - December 2013
CFO Leasing, Inc. March 2011 - September 2011
Turner Broadcasting November 2002 - March 2011
Sporty Girls Inc 2009 - 2011
The New Leaders Council 2008 - 2010
CNN November 2000 - 2002
Skills
Content Strategy, Writing, Social Media Marketing, Corporate Communications, Corporate Branding, Cross-functional Team..., Live Events, Content Management, Event Planning, Event Marketing, Project Coordination, Social Media, Integrated Marketing, SEO copywriting, Community Management, Strategic Creative..., Media Relations, Television, Blogging, Crisis Communications, Press Releases, Leadership, Editorial, Strategic Communications, Video, Social Networking, Speech Writing, Facebook, Newsletters, Corporate Social Media, Social Media Education, Marketing for Small..., Social Media Best..., Emerging Media Strategy, Organizational Project..., End-to-End Project..., Project Plans, Project Communications, Executive..., Tapeless Workflow, New Media, Digital Media, AP Style, Video Production, Content Development, Nonprofits, Copywriting, Copy Editing, Storytelling, Web Content
Education
Jones International University 2009 — 2011
Masters of Arts, Business Communication/ Project Mgmt Specialization
Florida Agricultural and Mechanical University 1997 — 1999
Bachelor's degree, Television Broadcast
Valencia Community College 1995 — 1997
Associate of Arts, Communications/College Prep.
The Management Academy
Birch Communications May 2013 - Present
Birch Communications August 2009 - May 2013
Skills
Information Technology, Computer Hardware, Computer Network..., Cisco Technologies, Computer Repair, Email Clients, Email Hosting, Web Hosting, DSL, Wireless Networking, Switches, Telecommunications, Routers, Call Centers, T1, Managed Services, Telephony, VoIP, Ethernet, IP, Unified Communications, Data Center, Wireless, Troubleshooting, Telemarketing, Networking, LAN-WAN, Cabling, Router Configuration, Cisco Routers, Software Installation, VLAN, Technical Support, DNS
Education
Emporia State University 1998 — 2001
Computer Information Systems, Computer Information Systems
Lebo High School 1994 — 1998
www.transformationenzymes.com July 2013 - Present
Birch Communications April 2008 - June 2011
Netstar Telecommunications April 2007 - 2008
GIV Solutions 2002 - 2007
Birch Telecom 1999 - 2002
Skills
Wellness, Nutrition, Holistic Health, Alternative and..., Enzyme Nutrition, Supplements, Stress Management, Wellness Coaching, Healing, Lifestyle, Sales Operations, Fitness, Direct Sales, Leadership, Account Management, New Business Development, Business Development, Solution Selling, Coaching, Public Speaking, Entrepreneurship, Sales, Training, Healthcare, Team Building, Management, Personal Development, Customer Service, Pain Management, Social Media Marketing, Social Media Outreach
Education
Institute for Integrative Nutrition 2012 — 2015
Certified Health Practitioner - Holistic Health Coach, integrating all the dietary theories, traditional philosophies with modern concepts, 4.0
Everglades University 2011 — 2014
Bachelor's Degree, Complementary & Alternative Medicine, 3.79 - Magna Cum Laude
Lamar University
Bachelor of Science (BS), Business/Computer Science
Guest Home Estates September 2013 - Present
Holy Angels Catholic Church September 2010 - September 2013
Avedis 2005 - 2006
St. Luke's Health System May 2001 - December 2005
Birch Communications 1999 - 2001
Skills
Communication, Public Speaking, Public Relations, Supervising, Bookkeeping, Administrative..., Organization, Friendliness, Patience, Customer Service, Customer Satisfaction, Marketing, Computers, Phone Skills, Human Resources, Sales, Microsoft Word, Microsoft Excel, Operations Management
Education
Emporia State University 1994 — 1998
Marketing
Anderson County High School 1990 — 1994
Birch Communications February 2015 - Present
Arizona Diamondbacks January 2014 - January 2015
Solo Sports October 2013 - January 2014
Solo Sports June 2013 - October 2013
Skills
Microsoft Office, Salesforce.com, Customer Service, Sales, Marketing, Sales Management, Cold Calling, Direct Sales, Sales Operations, Budgets, Team Building, Social Media Marketing, Sales Process, Teamwork, Team Management, Sales Prospecting, Due Diligence, Player Development, Project Management, Market Research, Solution Selling, Profit, Public Relations, Event Management, Event Planning
Education
University of Hawaii at Manoa 2010 — 2013
Bachelor's degree, Political Science and Political Theory
Chandler/Gilbert Community College 2008 — 2010
Associate's degree, Business
dobson high school
XO Communications June 2015 - Present
Birch Communications June 2014 - June 2015
Cannon Equipment September 2011 - May 2014
Daiichi Sankyo January 2009 - August 2011
Bath & Body Works January 2007 - April 2009
Walt Disney World January 2007 - November 2007
Skills
Territory Management, Territory..., Team Leadership, Business Planning, Salesforce.com, Sales, Cold Calling, B2B, Account Management, Lead Generation, New Business Generation, call cycle, Customer Service, Sales Force Development, Direct Sales, Selling, Sales Operations, New Business Development, CRM, Sales Management, Business Development, Sales Presentations, Sales Process, Key Account Management, Selling Skills, Microsoft Office, Competitive Analysis, Microsoft Excel, Forecasting, Outlook, Product Launch, Outside Sales, Social Networking
Education
Brigham Young University 2002 — 2006
Bachelor of Arts (B.A.), Public Relations, Advertising, and Applied Communication
Birch Communications December 2007 - Present
Skills
Cisco Technologies, Troubleshooting, Switches, Cisco VPN, Windows, MPLS, Siebel, Remedy Ticketing System, Research, HTML, Strategic Planning, TCP/IP, Wireless Networking, Microsoft Office, Call center start-up, Linux, Teaching, Customer Service, English, Microsoft Excel, Photoshop, Microsoft Word, Outlook, PowerPoint, Public Speaking, Ethernet
Education
Benedict College
Advocate - The Cloud & Connectivity Insiders March 2014 - Present
Birch Communications August 2013 - January 2014
Ernest Communications, Inc. January 2008 - August 2013
Ernest Communications, Inc. January 2007 - January 2008
Ernest Communications, Inc. August 2005 - December 2006
Porter Research July 2004 - August 2005
Skills
Audio Engineering, Audio Editing, Video Editing, Electric Guitar, Acoustic Guitar, Adobe Creative Suite, Cakewalk Sonar, Sound Forge, Salesforce.com, Google Apps, Microsoft Office, Customer Service, Project Management, Telecommunications, CRM, Management
Education
Covenant College 1999 — 2002
B.S. in Psychology
Birch Communications March 2015 - Present
WOW! Internet, Cable & Phone June 2010 - January 2015
Knology July 2008 - May 2010
Knology January 2006 - June 2008
AT&T August 2005 - January 2006
UshaComm November 2003 - August 2005
UshaComm April 2001 - October 2003
UshaComm July 1999 - March 2001
Skills
Telecommunications..., Billing Systems, Integration, SDLC, Business Intelligence, Business Analysis, Requirements Analysis, Solution Architecture, Project Management, Team Building, Cross-functional Team..., Team Leadership, Product Management, CRM, Management, Call Centers, IT Management, Troubleshooting, Software Development, Enterprise Software, Telecommunications, Leadership, Data Migration, Cloud Computing, Wireless
Education
Institute of Engineering and Technology 1996 — 1999
Master of Computer Applications (MCA)
Liaison Technologies February 2015 - Present
Birch Communications June 2014 - February 2015
Cbeyond June 2013 - June 2014
Textbook Warehouse August 2010 - June 2013
Baldwin-Wallace College Information Technology August 2008 - May 2009
Baldwin-Wallace College Student Activity Center April 2007 - May 2009
National City Bank May 2002 - August 2005
Skills
Microsoft Office, Ubuntu, Unix Shell Scripting, Zimbra, Windows, Windows Server, Virtualization, Hyper-V, Software Deployment, System Administration, System Deployment, Operating Systems, Public Speaking, Customer Service, PowerPoint, Microsoft Excel, VMware, Networking, HTML, Network Security, SharePoint, Cloud Computing, Windows 7, Visio, Information Technology, Software Development
Education
Kennesaw State University - Michael J. Coles College of Business 2009 — 2010
Masters, Business Administration
Baldwin-Wallace College 2005 — 2009
Bachelor of Science, Computer Information Systems: Network, Computer Information Systems: Database, Psychology
Faith Baptist Church of Myra 2007 - Present
Birch Communications September 2013 - January 2014
Lightyear Network Solutions March 2003 - September 2013
Sykes September 2000 - March 2003
Skills
Leadership Development, Youth Ministry, Leadership, Event Planning, Coaching, Conflict Resolution, Fundraising, Social Networking, Teaching, Team Building, Volunteer Management, Training, Community Outreach, Team Leadership, Administration
Education
Big Sandy Community and Technical College 2002 — 2004
Associate of Science (A.S.), Criminal Justice and Corrections
University of Pikeville
Education
Birch Communications August 2002 - Present
Christ Healing Temple Ministries Inc. Christ Temple of Refuge November 1999 - Present
Christ Healing Temple Ministries Inc. Christ Temple of Refuge June 1987 - Present
Bob Jenkins & The Seven Great Wonders Gospel Recording Artists January 2010 - Present
Forstmann August 1982 - August 1999
Skills
Troubleshooting, Vendor Management, Customer Retention, Telecommunications, Call Center, T1, VoIP, Sales Operations, Data Center, Account Management, Operations Management, Telemarketing, Sales Management, Call Center Development, Call Centers, Windows Server, Active Directory, Managed Services, Management, Wireless, Networking, Network Design, Wireless Networking, Technical Support, Direct Sales, Team Leadership, Unified Communications, MPLS, Telephony, Ethernet, Routers, Switches, Avaya
Education
Central Georgia Technical College 1999 — 2002
Diploma, Computer and Information Systems Security/Information Assurance
Central Georgia Technical College 2006 — 2008
Diploma, Computer Systems Networking and Telecommunications
Birch Communications May 2002 - Present
Christian Methodist Episcopal Church December 2012 - Present
MBM Corporation May 2000 - March 2002
Mercer University January 1999 - November 1999
Skills
Sales Management, Sales Support, Sales Operations, Administrative Support, Office Administration, Business Analysis, Clerical Skills, Training & Development, Customer Retention, Transportation, Dispatching, Customer Service, Order Entry, Sales Order Processing, Staff Training, Process Development, Organizational..., Team Leadership, Critical Thinking, Creative Problem Solving, Creative Development, Interviewing, Supervisory Experience, Process Management, Payroll Processing, Retail Management, Inside Sales, Sales Process, Team Motivator, Training Coordination, Coaching, Employee Training, Training, Administrative..., Telecommunications, Call Centers, Sales, Team Building, Sales Presentations, Forecasting, Account Management, Direct Sales, Salesforce.com, Cold Calling, Leadership, Management, Project Management, Team Management, SIP Trunking, Telephony
Education
DeVry University 2009 — 2013
Business Administration - Operational Management, 3.9
Macon State College 1997 — 2001
Bachelor of Science, Early Childhood Education, 3.2
Paine College 1994 — 1997
Accounting, 2.7
Birch Communications June 2002 - Present
IKON Office Solutions May 2000 - July 2002
Skills
Customer Retention, Call Center, Customer Service, Telecommunications, Account Management, Salesforce.com, Team Leadership, Sales Operations, Team Building, Vendor Management, Wireless, Sales Management, Customer Satisfaction, Cross-functional Team..., Operations Management, Employee Training, Telemarketing, Call Centers, VoIP, Process Improvement, B2B, Customer Experience, Troubleshooting, Technical Support, Training, T1, Call Center Development, Telephony, Direct Sales, Networking, Provisioning, DSL, Data Center, Remote Troubleshooting, Root Cause Problem...
Education
Central Georgia Technical College 2005 — 2007
Certificate, Medical Insurance Coding Specialist/Coder
Albany State University 1996 — 1998
Birch Communications 2015 - 2015
PRGX Global, Inc. 2002 - 2015
UCB Chemicals Corporation; Sizemore Floyd Architects, PRGX Global, Inc. 1998 - 2002
FasType Computer Services 1982 - 1998
Skills
Microsoft Office, Business Reporting &..., Advanced..., Multiple Document..., Client Reporting &..., Time Management, Excellent Client..., Project Management, Technical Analysis, Team Building, Marketing, Microsoft Excel
Education
Auburn University
Bachelor's Degree, Liberal Arts and Sciences, General Studies and Humanities
Georgia State University
Postgraduate coursework in Business Administration--attended 1 year
McElroy's September 2011 - Present
Johnson Controls May 2008 - September 2011
Massco Maintenance Supply September 2006 - May 2008
LaGarde May 2002 - June 2006
Birch Communications 2000 - 2002
Skills
Customer Service, Management, Customer Satisfaction, Analysis, Sales, Account Management, Cross-functional Team..., Project Management, Business Strategy, Procurement, Negotiation, Operations Management, Marketing, Contract Negotiation, Pricing, HVAC
Education
University of Missouri-Kansas City 1999 — 2001
Bachelor of Business Administration (B.B.A.)
Broward Community College 1996 — 1998
Business Administration
Westport High School 1981 — 1982
Birch Communications May 2015 - Present
Fastenal March 2014 - Present
The Walt Disney Company June 2013 - December 2014
Orange County Community Housing Corporation/SteppingUP January 2014 - May 2014
Skills
Sales, Marketing, Accounts Payable, Customer Service, Microsoft Office, Event Planning, Strategic Sourcing, Employer Branding, Social Media Marketing, Social Networking, Microsoft Excel, Microsoft Word, Public Relations, Event Management, Leadership, Donor Development, PowerPoint, Research, Marketing Strategy, Time Management, Social Media, Team Building
Education
California State University-Fullerton 2011 — 2014
Bachelor of Arts (B.A.) Business Administration with a Concentration in Marketing, Marketing
Birch Communications April 2015 - Present
Delta Dental March 2011 - April 2015
Skills
Call Center, Mentoring, Team Building, Performance Management, Workforce Management, Coaching, Strategic Planning, Process Improvement, Call Center Development, Contact Centers, Training Delivery, Recruiting, Leadership Development, Outsourcing, Talent Management, Interviews, Employee Relations, Vendor Management, Human Resources, Training, Management, Call Centers, Account Management, Onboarding, Employee Engagement, Employee Benefits, Talent Acquisition, Benefits Administration, CRM, Customer Experience, Customer Retention, Customer Satisfaction, Leadership, Program Management, Succession Planning, Change Management, Employee Training, Operations Management
Education
Christopher Newport University 1994 — 1998
Bachelor of Arts (B.A.), Communication, General
OneCommunity March 2014 - Present
The Limelight Foundation (Non-Profit) November 2010 - Present
Birch Communications February 2011 - March 2014
Cbeyond December 2009 - December 2010
Cbeyond December 2007 - December 2009
Cbeyond March 2005 - December 2007
Cbeyond October 2001 - March 2005
Daulton Consulting Group Inc. June 2001 - March 2003
Sprint January 2001 - October 2001
RapidLink Inc. September 1998 - January 2001
Skills
Software, Forecasting, Vendor Management, Product Lifecycle..., Budgets, SDLC, VoIP, Telecommunications, Market Research, Cost Engineering, M & A Due Diligence and..., Project Management, Network Design, New Business Development, Business Strategy, Hosted Services, Cloud Computing, Cost Management, Core Network Planning, Technology Product..., Non-profit..., Entrepreneurship, Contract Management, Contract Negotiation, IT Infrastructure..., Call Center Development, NOC Management, Network Cost..., Managed Services, Voice & Data Convergence, Financial Modeling, Change Management, Call Centers, Computer Network..., Business Process, Management, Cross-functional Team..., Solution Selling, Ethernet, Data Center, Unified Communications, Strategy, Wireless, MPLS, IP, NOC, Product Development, Project Planning, Product Management, Pre-sales
Education
DeVry University 1999 — 2002
B.Sc, Electronics Engineering and Communication Systems
Clark Atlanta University 1997 — 1999
B.Sc, Chemical Engineering
Lexmark Enterprise Software June 2014 - Present
BikeSource January 2011 - August 2014
Perceptive Software July 2013 - June 2014
Perceptive Software March 2011 - July 2013
ICOP Digital, Inc. October 2008 - December 2010
ICOP Digital Inc. October 2007 - October 2008
First Horizon February 2007 - October 2007
Garmin International July 2005 - February 2007
Birch Communications November 1998 - August 2003
Skills
SharePoint, Technical Writing, Microsoft Office, Process Improvement, Troubleshooting, Software Documentation, HTML, Agile Methodologies, RoboHelp, Technical Documentation, Training, Windows, Salesforce.com, Computer Hardware, Project Management, Team Leadership, Scrum, Integration, Program Management, Budgeting
Education
Emporia State University
The University of Kansas
Amiglass Cleaning January 2013 - December 2013
Liberty Hospital June 2008 - December 2012
New Mark Care Center November 2007 - June 2008
Concepts In Caregiving / Concepts In Eldercare April 2004 - February 2007
Birch Communications May 2001 - November 2003
Skills
Communications Planning, Event Planning, Computer Graphics Design, Customer Satisfaction, Reservation, Phone Etiquette, Sales Management
Education
Colorado Technical University 2004 — 2006
Associate's degree, Medical/Clinical Assistant
Parkhill High School 1980 — 1992
High School Diploma
Birch Communications January 2015 - Present
Desgrafx August 1994 - February 2015
TEKsystems August 2014 - January 2015
Pure Red June 2012 - August 2014
AT&T January 2010 - July 2012
AT&T November 2009 - July 2012
300e Designs December 2008 - March 2011
Mars Computer Solutions January 2001 - January 2004
Creo Preps January 1996 - January 2001
Skills
Web Design, Photoshop, Layout, CSS, SEO, InDesign, Graphics, User Interface Design, Joomla, Google Analytics, JavaScript, jQuery, CMS, CSS3, HTML 5, jQuery UI, Front-end, HTML5, HTML
Education
2006-2008 Westwood College 2006 — 2008
Bachelor of Science (BS), Design and Visual Communications, General
Westwood College - Aurora 2004 — 2008
BS, Visual Communications
Briarcliffe College 2002 — 2004
BA, Visual Comunications
Briarcliffe College 2002 — 2004
Graphic Design
Babylon Jr/Sr High School
Mayco Industries January 2011 - Present
Astellas Pharma August 2004 - December 2010
Draw LLC January 2002 - March 2008
Birch Communications December 2000 - October 2001
Education
University of Alabama 2009 — 2010
MBA, Finance, Accounting, Strategy, Marketing
University of Alabama, Manderson Graduate School of Business 2009 — 2010
MBA
Auburn University 1995 — 2000
BIND, Industrial Design
Newman Regional Health August 2014 - Present
Newman Regional Health February 2009 - August 2014
Wagner Industrial Electric August 2007 - February 2009
Kansas Continental Express September 2006 - August 2007
Birch Communications May 1999 - September 2006
Skills
Healthcare, HIPAA, Microsoft Office, Customer Service, Hospitals, Process Improvement, Strategic Planning, Teamwork, Microsoft Excel, Administrative..., Team Building, Outlook, Healthcare Management, Meditech, Administrative..., Office Administration, Microsoft Word, PowerPoint
Education
Navarro College 1988 — 1989
Associate, Secretarial Administration
Emporia State University 1987 — 1988
Birch Communications July 2014 - Present
Dell July 2008 - February 2014
Dell May 2008 - June 2008
Dell November 2007 - April 2008
Dell January 2007 - October 2007
Beneficial Finance December 2004 - December 2006
CNG Financial May 2003 - December 2004
Skills
Salesforce.com, Solution Selling, Account Management, SMB, Sales Process, Channel Partners, Sales Enablement, Professional Services, Business Development, Managed Services, Product Marketing, Networking, Call Centers, Cold Calling, Partner Management, Sales Operations, Selling, Cross-functional Team..., Sales Management, Go-to-market Strategy, Demand Generation, Software Industry, Storage Area Networks, Enterprise Storage, Lead Generation, Business Alliances, Pre-sales, Strategic Partnerships, B2B, CRM, Sales
Education
Oklahoma State University 1999 — 2001
BS, Business-Economics
Binghamton University 1996 — 1999
Eastchester High School
inVentiv Health June 2014 - Present
Aptalis January 2013 - March 2014
Quintiles February 2012 - January 2013
Quintiles Transnational May 2011 - December 2011
Eurand/ Aptalis Pharmaceuticals January 2011 - April 2011
Quintiles Transnational February 2010 - December 2010
Quintiles Transnational January 2007 - December 2009
inVentiv Health August 2003 - August 2006
Birch Communications March 2003 - August 2003
Sprint Nextel October 1998 - February 2003
Skills
Pharmaceutical Industry, Medical Devices, Diabetes, Oncology, Gastroenterology, Sales Operations, Dermatology, Hospitals, Sales, Sales Process, Management, Medicine
Education
East Carolina University 1990 — 1994
Bachelor of Science, Biology
Macon Volunteer Clinic December 2013 - August 2014
Accountemps May 2012 - September 2013
Birch Communications September 2011 - April 2012
Statewide Door & Glass June 2008 - May 2011
McKinley Capital Management August 2007 - June 2008
State Street May 2006 - June 2007
Skills
Accounting, Internal Audit, Finance, Bloomberg, Banking, Access, Recruiting, Staffing Coordination, Analysis, Revenue Assurance, Processes Development, Process Improvement, Process Analysis, Project Accounting, Human Resources, Risk Management, Leadership, Motivation, Talent Management, Customer Service
Education
Christopher Newport University 2014 — 2016
BS in Biology, Cellular, Molecular, & Physiological Biology
Tidewater Community College 2015 — 2015
Emergency Medical Technician (EMT)
Boston University 2002 — 2006
Bachelor of Science (BS), Finance and Marketing
Boston University Questrom School of Business 2002 — 2006
Bachelor of Science, Finance and Marketing
Boston University London Internship 2005 — 2005
Study Abroad Program, Finance and Marketing
Service High School 1998 — 2002
Birch Communications April 2015 - Present
GamePlan Financial Marketing, LLC. June 2012 - January 2013
Columbus Blue Jackets February 2011 - April 2012
Octagon February 2010 - May 2010
Big League Broadcasting - Sports Radio 790 AM August 2009 - December 2009
Starbridge Media Group Inc. September 2008 - December 2009
Skills
Sports Marketing, Market Research, Marketing, Leadership, Customer Service, Microsoft Excel, Sales, Sports, Event Planning, Management, New Business Development, Social Media Marketing
Education
Georgia State University - J. Mack Robinson College of Business 2014 — 2014
Master's Degree, Marketing
American University 2004 — 2009
B.A., Psychology
Birch Communications August 2015 - Present
H2O - Overgroup January 2015 - July 2015
Cbeyond - now a Birch Company January 2008 - January 2015
AT&T 2002 - 2008
CGI 1993 - 2001
Skills
Telecommunications, Billing Systems, Business Intelligence, Vendor Management, Business Analysis, Process Improvement, SDLC, Team Leadership, PMP, Program Management, Requirements Analysis, Telecommunications..., Integration, Software Documentation, Business Process..., Business Process, Testing, Strategic Planning, Management, Project Management
Education
Emory University - Goizueta Business School 1991 — 1993
MBA
Georgia Institute of Technology 1981 — 1985
Electrical Engineering, Computer Engineering
Birch Communications January 2010 - Present
NuVox (acquired by Windstream Communications) 2008 - 2010
Bluelink Technology Solutions 2007 - 2008
STS Telecom (acquired by Earthlink Business) 2005 - 2006
XO Communications 1999 - 2005
Skills
CCNA, CCNP, MCSE, Selling, VoIP, Sales, Data Center, Telecommunications, SIP, Network Architecture, Network Security, WAN, Sales Management, Solution Selling, Strategic Planning, Business Development, Cloud Computing, CRM, Key Account Management, Indirect Sales Channels, Direct Sales, Co-location, Unified Communications, Managed Services, Microsoft Certified..., Channel Partners, MPLS, SIP Trunking, Wireless, Telephony, PRI, T1, Ethernet, Long Distance, Metro Ethernet, Broadband, Hosted Services, Internet Services, Channel Sales
Education
Colorado State University 1991 — 1993
Economics
University of Nebraska-Lincoln 1989 — 1991
Birch Communications May 2004 - Present
Birch Communications 2004 - 2011
Birch Communications October 2004 - August 2006
UNIVERSAL UNDERWRITERS GROUP October 2002 - July 2003
Emery Worldwide 2000 - 2001
Skills
Telecommunications, Call Centers, Sales Operations, Customer Retention, Selling, Direct Sales, Account Management, Sales Process, Customer Service, Solution Selling, Sales, Call Center, Sales Management, Team Leadership, Telemarketing, Cold Calling, Wireless, Team Building, B2B, Lead Generation, VoIP, Customer Satisfaction, Forecasting, Channel Partners, Management, CRM, Telephony, New Business Development, Leadership, Training, Business Development, Sales Presentations, Managed Services, Strategic Partnerships, Contract Negotiation, Competitive Analysis, Cross-functional Team..., Process Improvement, Product Marketing, Business Analysis, Microsoft Excel, Microsoft Office, Long-term Customer..., Sales Funnel..., Renewals, T1, Up-selling, Multitasking Skills, Salesforce.com, DocuSign
Education
University of Missouri-Kansas City 2004 — 2005
Emporia State University 2003 — 2004
Johnson County Community College 1999 — 2001
Mount Michael 1996 — 1997
Birch Communications October 2010 - February 2012
Standard Technology, Inc January 2009 - July 2009
Blue Bird Corporation March 2008 - April 2009
Old Navy December 2001 - November 2007
Skills
Purchasing, Troubleshooting, Logistics, Customer Service, Lean Manufacturing, Training, Operations Management, Inventory Management, Six Sigma, Team Building, Forecasting, Supply Chain, Microsoft Excel, Project Management, Recruiting, Warehousing, Inventory Control, Microsoft Office, Access, Outlook, Cross-functional Team..., Continuous Improvement, Process Improvement, Supply Chain Management, Manufacturing, Program Management, Customer Satisfaction, MRP, Kanban, Materials Management, Value Stream Mapping, Purchasing Negotiation, Procurement
Education
Albany Technical College 2001 — 2003
Associate Degree
Lee County High School 1998 — 2001
Diploma
Lee County High School
Birch Communications February 2015 - Present
Cbeyond April 2014 - February 2015
Cbeyond October 2013 - April 2014
Cbeyond August 2013 - October 2013
Cbeyond February 2013 - August 2013
AT&T January 2013 - February 2013
Fry’s Electronics July 2010 - December 2012
Nebraska Furniture Mart April 2006 - June 2010
Circuit City July 2004 - April 2006
The Buckle February 2004 - July 2004
Skills
Sales, Sales Management, Merchandising, Customer Service, Retail, Inventory Management, Management, Retail Sales, Visual Merchandising, Store Management, Microsoft Office, Customer Satisfaction, Loss Prevention, Selling, Leadership, Marketing, Training, Networking, Data Entry, Account Management, Telephone Skills, Troubleshooting, POS, Teamwork, Access, Process Improvement, Strategic Planning, Logistics, OS X, Project Planning, Computer Repair, Data Analysis, Technical Support, Analysis, Inventory Control, Time Management, Customer Experience, Computer Hardware, Customer Retention, Team Building, Team Leadership, Call Centers, Outlook, Employee Training, Microsoft Word, PowerPoint, Microsoft Excel, Operations Management, CRM, Telecommunications
Education
Emporia State University 2002 — 2009
Bachelor of Business Administration, Business Administration and Management, General
Johnson County Community College 2003 — 2006
Associates, Business
Birch Communications July 2014 - Present
Cbeyond (Now part of the Birch family) May 2010 - Present
Cbeyond April 2008 - May 2010
Skills
Co-location, New Business Development, Sales Management, Team Motivator, Small Business, Cloud Computing, Cloud Security, Training and Development, Hosted Services, Ethernet, Strategic Partnerships, Telecommunications, MPLS, Security, Managed Services, Solution Selling, Unified Communications
Education
California State University-Fullerton
Marketing
Sprint November 2014 - Present
Streffco Consultants, Inc. July 2014 - October 2014
Birch Communications August 2002 - April 2014
The Macon Daily July 2001 - April 2002
Telemarketing Concepts July 1997 - May 2001
Weyerhaeuser November 1989 - December 1994
Skills
Call Centers, Training, VoIP, Wireless, Teamwork, T1, Direct Sales, Selling, Microsoft Excel, Microsoft Office, Multi Tasking, Team Leadership, Inbound Lead Generation, Outbound Marketing, Military, Internet, Spreadsheets, Marketing Management, Typing, Well-organized, Highly motivated..., Energetic Self-Starter, Coaching, Employee Training
Education
Central Georgia Technical College 1996 — 1998
Diploma, Marketing/Marketing Management, General, 3.0
Macon County High
home Associate Office Claims AdjusterFarmers InsuranceMay 2011 - June 2012
Birch Communications December 2010 - April 2011
American Fiber Network July 1998 - December 2010
Midland Group January 1996 - July 1998
Contel/GTE/Verizon February 1987 - January 1996
Arkansas Tech University August 1985 - February 1987
Louisiana Baptist Convention June 1982 - April 1985
Exxon June 1981 - May 1982
Fidelity National Bank June 1980 - June 1981
Skills
Telecommunications, Software Documentation, Customer Service, Training, Sales, CRM, VoIP, Analysis, Sales Operations, Product Development, Employee Training, Networking, Invoicing, Employee Benefits, Teamwork, Technical Support, Process Improvement, Contract Management, Strategic Planning, Sales Management
Education
Arkansas Tech University 1975 — 1980
Bachelor, English Education
Russellville High School
T-Mobile March 2015 - Present
Birch Communications December 2014 - February 2015
Birch Communications June 2014 - December 2014
T-Mobile USA May 2011 - June 2014
T-Mobile June 2006 - June 2011
T-Mobile January 2004 - May 2005
RIVA Motorsports 2002 - 2004
Skills
Wireless, Sales Management, Customer Retention, Selling, Sales Operations, Leadership, Channel Partners, Unified Communications, Management, Sales, Strategy, Retail, Telecommunications, Cold Calling, E-commerce, VoIP, Time Management, Account Management, Direct Sales
Education
American InterContinental University 2001 — 2003
B.S, Computer Information Technology 2003
Cold Creek September 2015 - Present
Sparky's Homemade Jerky April 2014 - Present
Birch Communications August 2015 - October 2015
Moutain Spirits August 2011 - December 2011
Skills
Marketing, Social Networking, Social Media, Teamwork, Social Media Marketing, Facebook, Advertising, Marketing Communications, Microsoft Office, PowerPoint, Microsoft Excel, Microsoft Word, Customer Service, Event Planning, Public Speaking, Research, Management, CRM, Sales, Start-ups, Entrepreneurship, Account Management
Education
Kennesaw State University - Michael J. Coles College of Business 2011 — 2015
Bachelor of Business Administration (BBA), Marketing/Marketing Management, General
Dalton State College 2010 — 2011
Birch Communications June 2015 - Present
Tarble Athletic and Recreation Center January 2013 - May 2015
Carthage College September 2011 - May 2015
Carthage College June 2012 - June 2014
The Great Escape May 2011 - August 2011
Skills
Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Public Speaking, Leadership, Customer Service, Management, Research, Facebook, Time Management, Teamwork, Social Media, Project Management, Salesforce.com, Sales Presentations, Sales Process
Education
Carthage College 2011 — 2015
Marketing/Marketing Management, General
Harry D. Jacobs High School 2007 — 2011
Fision Work March 2015 - Present
Birch Communications July 2014 - February 2015
Centuric January 2012 - July 2014
Centuric January 2012 - July 2014
Cbeyond January 2010 - January 2012
Nuvox Communications January 2007 - January 2010
Deltacom January 2006 - January 2007
XO Communications 2006 - 2007
Optical Innovations January 2002 - January 2006
Skills
Hosted Services, Co-location, Direct Sales, Managed Services, SIP Trunking, Account Management, Solution Selling, SaaS, Cloud Computing, Telecommunications, Sales Management, Product Management, T1, New Business Development, Selling, Recruiting, VoIP, Sales, Networking, Management, Marketing, Marketing Strategy, Sales Operations, Strategic Partnerships, Cold Calling, CRM, Budgets, Business Development, Customer Satisfaction, Competitive Analysis, Training, Forecasting, Channel Partners, Salesforce.com, Wireless, Unified Communications, Customer Retention, MPLS, Professional Services, Sales Process, B2B, Entrepreneurship, Sales Presentations
Education
East Carolina University 1978 — 1980
Business Administration and Management, General
Midland Care Connection, Inc. October 2014 - Present
Legend Senior Living™ July 2013 - October 2014
Midwest Health, Inc. June 2007 - July 2013
Target May 2006 - June 2007
Emporia State Printing Services February 2005 - May 2006
The Window Company April 2005 - October 2005
Online Communications August 2004 - March 2005
Birch Communications January 2000 - January 2001
Skills
Strategic Planning, Leadership, Leadership Development, Recruiting, Hiring, Management, Construction, Training, Market Research, Public Relations, Social Services, Research, Customer Service, Budgets, Marketing, Team Building, Fundraising, Coaching, Employee Relations, Human Resources, Organizational...
Education
Emporia State University 2002 — 2007
Business Management, Business
Emporia State University 2002 — 2007
Degree: Bachelor of Science, Business; Business Management
Birch Communications November 2014 - Present
Birch Communications July 2014 - October 2014
Birch Communications March 2014 - June 2014
Birch Communications March 2006 - February 2014
Birch Communications August 2003 - February 2006
Birch Communications March 2002 - July 2003
Education
Albany State University 1997 — 2001
Bachelor of Science (B.S.), Management Information Systems, General
High School
Bricks 4 Kidz July 2015 - Present
Bricks 4 Biz July 2015 - Present
Pitney Bowes MapInfo May 2011 - December 2014
Ceramics Italy October 2006 - December 2010
Avanade March 2005 - October 2006
Argento Consulting February 2002 - March 2005
Qwest Communications April 2001 - February 2002
Birch Communications July 2000 - April 2001
Sprint Nextel July 1994 - July 2000
Skills
Analytics, Competitive Analysis, Segmentation, Product Management, Competitive Intelligence, Market Research, Business Intelligence, Go-to-market Strategy, Salesforce.com, Sales Enablement, SaaS, Strategic Partnerships, CRM, Strategic Planning, Fluent Italian, Demand Forecasting, Demand Generation, Database Marketing, Predictive Analytics, Business Analysis, Project Management, Process Improvement, Enterprise Software, Product Marketing, KPI Reports, Public Speaking, Presentations, Change Management, Strategy, Location Intelligence, GIS, Cross-cultural..., Multi-national Teams, Management, Cross-functional Team..., Leadership, Consulting
Education
Middlebury Institute of International Studies at Monterey 1992 — 1994
MBA, International Management, Mktg.
Brigham Young University 1991 — 1992
BA, European Studies
JP & Associates REALTORS May 2015 - Present
Rogers Healy and Associates January 2014 - May 2015
Birch Communications July 2013 - January 2015
Cbeyond 2013 - January 2015
Sam Khoury Foundation - "The Pink Party" February 2014 - April 2014
GTR Medical Group September 2012 - July 2013
Art Institutes International November 2011 - March 2012
NIGHTLIFEKC.COM June 2010 - September 2011
Skills
Connecting People, Referral Network, Business Development, Networking, Account Management, Technology, Cloud Computing, Business Relationship..., Leadership, Communication Skills, Vendor Relationships, Marketing, Customer Service, Cross-functional Team..., Sales Management, Management, Program Management, CRM, Cold Calling, Referral Development, Budgets, B2B, Direct Sales, New Business Development
Education
Art Institutes International of Dallas 2011 — 2013
BFA, Advertising Design
Art Institutes International of Kansas City 2011 — 2013
Bachelors, Advertising
Coffeyville Community College 2008 — 2010
Associates, Liberal Arts
Academy of Aesthetic Arts 2007 — 2008
Aesthetics Certificate in KS and MO, Aesthetician/Esthetician and Skin Care Specialist
DTI LLC May 2015 - Present
Birch Communications June 2008 - May 2015
American Telecom Services November 2006 - June 2008
Carter's August 2001 - November 2006
UPS August 2000 - August 2001
UPS January 1999 - August 2000
UPS January 1997 - January 1999
UPS January 1994 - January 1997
UPS 1992 - 1994
Skills
Venture Capital, Mergers, Investor Relations, SEC filings, Accounting, Treasury Management, chief financial officer, cfo, CFOs, Turnaround Experience, Telecommunications, Consumer Products, Capital Markets, Acquisitions, Board Relations, Corporate Governance, Strategic Planning, Officers, Strategic Financial..., Business Strategy, Financial Accounting, Cross-functional Team..., Executive Management, Strategic Leadership, Vendor Management, Customer Oriented, Working Capital..., Debt Restructuring, Recapitalizations, Mergers & Acquisitions, Forecasting, Leadership, Due Diligence, Strategy, Finance, Human Resources, Management, Business Process..., Cash Flow, Analysis, Acquisition Integration, Budgets, P&L Management, Banking, Corporate Finance, Financial Modeling
Education
Cumberland University 1997 — 1999
MBA, Finance
Mississippi College 1992 — 1994
Bachelors, Finance
Forest Hill High School 1986 — 1989
Starboard Cruise Services June 2015 - Present
Birch Communications September 2014 - May 2015
French Connection May 2013 - May 2014
J.Crew December 2012 - May 2013
Parfums Christian Dior July 2012 - November 2012
Gucci January 2012 - July 2012
Trina Turk October 2009 - August 2011
The Patton Group January 2008 - April 2008
Skills
Fashion, Styling, Visual Merchandising, Advertising, Public Relations, Marketing, Retail, Merchandising, Sales, Fashion Shows, Social Media, Window Displays, Event Management, Apparel
Education
Miami International University of Art and Design 2009 — 2011
Bachelors, Fashion Merchandising
Broward Community College 2006 — 2008
Associate of Arts Degree
Birch Communications 2014 - 2015
Education
Emporia State University 2009 — 2014
Bachelor's degree in Fine Arts, Graphic Design
Birch Communications July 2015 - Present
C&M Software January 2015 - June 2015
Dillards March 2013 - August 2014
Sears Holdings Corporation March 2012 - March 2013
Barnes & Noble November 2011 - March 2012
Skills
Team Leadership, Inventory Management, Microsoft Office, PowerPoint, Account Management, Client Development, Salesforce.com, Leadership, Lead Generation, CRM Databases, Email Strategy, Research, Business-to-Business..., Public Speaking, Customer Service, Sales, Microsoft Excel, English, Email Marketing, Microsoft Word, HTML
Education
Florida Atlantic University 2011 — 2015
Bachelor's degree, BBA Managment, Minor in Business-Law, Economics
Florida Atlantic University - College of Business 2011 — 2015
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
AKQA August 2015 - Present
TelePacific Communications January 2015 - July 2015
Birch Communications April 2013 - January 2015
Shooter's Wings and Things October 2010 - March 2013
Community Hospice January 2012 - May 2012
Skills
Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Strategic Planning, Sales Management, Social Media, Business Strategy, Negotiation, Lead Generation, Cold Calling, Direct Sales, B2B, Solution Selling, Time Management, Marketing, Sales
Education
California State University Stanislaus 2008 — 2012
Bachelor's degree, Business, Management, Marketing, and Related Support Services
California State University-Stanislaus 2008 — 2012
Bachelor of Science (B.S.) in Business Administration, Marketing/Marketing Management, General, 3.723
Birch Communications November 2014 - Present
Synaptic Cloud June 2014 - November 2014
Cbeyond September 2013 - May 2014
Five Star Institute June 2013 - September 2013
Contractor 2009 - 2013
OC Aluminum October 2005 - November 2006
Vector Marketing April 2005 - November 2005
Skills
Sales, Social Networking, Customer Service, Salesforce.com, Selling, B2B, Team Building, Microsoft Office, Video Production, Microsoft Word, Microsoft Excel, Facebook, Social Media Marketing, Building Relationships, Sports, Storage, Storage Virtualization, Virtualization, Data Center, Cloud Computing, Cloud Storage, Hybrid Cloud, Network Security, Cloud Marketing, Cloud-based, Cloud Security, Account Management, Managed Services, Direct Sales, Sales Process, Management, Solution Selling, Lead Generation, Cold Calling, Marketing, Networking, Business Development, New Business Development, Telecommunications, Professional Services, VoIP, Leadership, Strategy, SaaS, Sales Management, Unified Communications, Sales Operations, Strategic Partnerships, Wireless, CRM
Education
Texas State University-San Marcos 2009 — 2011
Bachelor's degree, Triple Major in Communications, Business, & Film
Baylor University 2006 — 2008
Film and Digital Media
Birch Communications Sales SupportBirch CommunicationsOctober 2003 - Present
Skills
Telecommunications, Customer Service, Account Management, Team Leadership, Sales, Customer Satisfaction
Education
Flint Hills Technical College 2001 — 2002
Dental Assisting/Assistant
Birch Communications March 2014 - Present
Incident Management Center January 2012 - February 2014
Cbeyond - now a Birch Company 2011 - 2014
Birch Communications August 2008 - January 2012
Birch Communications August 2005 - February 2008
Skills
VoIP, MPLS, Telecommunications, Telephony, Managed Services, T1, Unified Communications, Cisco Technologies, SIP Trunking, WAN, Co-location, Call Centers, Cloud Computing, Data Center, Wireless, SIP, IP, Ethernet, Switches, Troubleshooting, TCP/IP, Firewalls, VPN, Sales Process, Routers, LAN-WAN, Technical Support, Solution Selling, Cisco IOS, Direct Sales, SaaS, Customer Experience, Communication Skills, Call Center, Operations Leadership,..., Vendor Management, Management, Networking, Process Improvement, Leadership, Frame Relay, Broadband
Education
Chattahoochee Technical College 2015 — 2017
Associate’s Degree, Business Administration and Management, General
Kennesaw State University 2010 — 2011
Business Management
Ryder Logistics August 2014 - Present
Birch Communications October 2013 - January 2014
Peter R.Brown Construction January 1995 - 2014
Chris R. Sheridan & Co July 2012 - August 2012
Skills
Contract Negotiation, Construction Management, Strategic Planning, Customer Service, Team Building, Microsoft Office, Budgets, Microsoft Excel, Training
Education
Central Georgia Technical College 2008 — 2010
Associate's degree, Business/Corporate Communications, B
Birch Communications September 2015 - Present
DealerSocket January 2015 - August 2015
DealerSocket January 2013 - December 2014
California State University, Fullerton July 2011 - June 2013
Skills
Sales, Strategic Marketing, Public Relations, Public Speaking, Organizational..., Negotiation, Writing, New Business Development, Marketing Strategy, Business Development, CRM, Marketing, Customer Service, Management, Sales Process, Sales Management, B2B, Customer Retention, Sales Operations, Account Management, Social Media Marketing, Lead Generation, Automotive, Team Leadership, Leadership
Education
California State University-Fullerton 2011 — 2013
Master of Arts (M.A.), Organizational Communication, Training and Development
California State University-Fullerton 2007 — 2011
Bachelor of Arts (B.A.), International and Intercultural Communication, Public Relations
Heidelberg University 2008 — 2009
Study Abroad, International and Intercultural Communication
Fullerton College 2004 — 2007
General Education
AutoLoop August 2015 - Present
CDK Global July 2014 - August 2015
ADP July 2012 - July 2014
MPi EDGE July 2011 - June 2012
Funco Tops Brand February 2009 - July 2011
Who's Calling / Reynolds and Reynolds January 2006 - January 2009
Birch Communications May 2004 - October 2005
Skills
Cold Calling, CRM, Salesforce.com, Sales Operations, Customer Retention, Product Marketing, Selling, Account Management, Sales, Solution Selling, Forecasting, Sales Management, Team Building, Customer Satisfaction, Marketing, New Business Development, Business Development, Marketing Strategy, Email Marketing
Education
Fashion Institute of Design & Merchandising 1992 — 1996
AA, Merchandise Marketing
Birch Communications February 2013 - Present
First Data May 2006 - February 2013
Axiom Staffing Group February 2005 - May 2006
StaffSource July 2001 - February 2005
Skills
Recruiting, Interviews, Cold Calling, Account Management, Management, College Recruiting, Business Development, Sourcing, Leadership, Networking, Human Resources, Strategic Partnerships, Temporary Placement, Merchant Services, Executive Search, Payments, SaaS, Talent Management, Payment Card Processing, Applicant Tracking..., Customer Retention, Business Relationship..., Hiring, Sales Process, Lead Generation, Temporary Staffing, Deferred Compensation, Strategic Sourcing, Team Leadership, Social Networking, Retention, OFCCP, Compensation, Fortune 500, Payment Processing, Interviewing, Professional Networking, Talent Identification, HR Strategy, Performance Metrics, Employment Law, Global Recruitment, Referral Generation, Special Events, Resume Mining, Sales Recruitment, Mobile Solutions, Recruitment/Retention, Thought Leadership, Workday
Education
Elon University 1997 — 2001
BA, Corporate Communications
Upper St. Clair HS 1993 — 1997
AMA TechTel July 2006 - Present
Cellular One May 2002 - March 2006
NGPCS 2002 - 2003
Nextel Partners 2001 - 2002
Birch Communications 1999 - 2001
Skills
Telecommunications, Direct Sales, CRM, Business Development, Sales, Channel, Management, Contract Negotiation, Leadership, Strategic Planning, Marketing, Wireless, Managed Services, Program Management, VoIP, Direct Marketing, Strategy, Public Relations, Customer Satisfaction, Training, Hunter, Account Management, Team Building, Customer Service, New Business Development, Call Centers, Customer Retention, Selling, Product Development, Sales Process, Solution Selling, SaaS, Cold Calling, Executive Management, Networking, Team Leadership, Salesforce.com, Sales Operations, B2B, Unified Communications, Telephony, Retail, Project Planning, Cisco Technologies, Sales Management, Strategic Partnerships, Sales Presentations, Lead Generation, Channel Partners, Product Marketing
Education
American InterContinental University 2009 — 2012
Master of Business Administration (M.B.A.), Business Strategic Management
Dimmit High School
Dimmit High School
Fusionetics 2015 - Present
studiograss 1997 - Present
Birch Communications 2013 - 2014
Brown Bag Marketing 2012 - 2013
Ogilvy & Mather 2007 - 2012
BEN Marketing Group 2000 - 2007
Nationwide Warehouse & Storage 1997 - 2000
Skills
Creative Direction, Art Direction, Advertising, Web Design, Adobe Creative Suite, Graphic Design, Marketing, Digital Marketing, Marketing Strategy, Interactive Advertising, Creative Strategy, Logo Design, Mac, Direct Mail, Photoshop, Brand Development, Social Media, Interactive Marketing, Corporate Identity, Corporate Branding, Branding & Identity, Layout, Promotions, Email Marketing, Packaging, Image Manipulation, Online Marketing, Online Advertising, Content Strategy, Posters, Brochures, Concept Development, Outdoor Advertising, Visual Communication, Collateral, Creative Development, Creative Services, WordPress, MailChimp, Ebooks, Print Production, UI/UX, Mobile Web Design, Responsive Web design, Twitter Bootstrap, HTML & CSS, Experiental Design, Broadcast TV, Radio and..., Hubspot, infographics
Education
Art Institute of Atlanta 1997 — 2000
Bachelor of Fine Arts, Graphic Design
Art Institute of Atlanta 1996 — 1997
Associates Degree, Visual Communications
Birch Communications August 2015 - Present
TigerDirect.com August 2013 - August 2015
Cogent Communications November 2012 - June 2013
Lucky Power January 2009 - November 2012
Overland Solutions January 2005 - October 2008
Skills
Cloud Computing, Salesforce.com, Direct Sales, Account Management, Telecommunications, VoIP, Selling, Cold Calling, Sales Management, Sales Operations, Sales, New Business Development, Managed Services, Solution Selling, B2B, Customer Retention
Education
Florida State University 2000 — 2004
Bachelor's degree, Political Science and Government, Economics
Florida State University
ACE Cash Express September 2015 - Present
PepsiCo July 2014 - January 2015
Megaphone Studios May 2010 - January 2015
Pepsi Business Solutions Group May 2005 - May 2010
Resident Data June 2004 - May 2005
Birch Communications February 2002 - May 2003
Nortel Networks January 1999 - May 2001
Accubanc June 1998 - December 1998
Skills
Economics, SQL, Mobile Applications, Mobile Devices, C#, SDLC, Software Development, XML, .NET, Software Design, Cloud Computing, SOA, Software Engineering, Scrum, Web Services, iOS development, Agile Project Management, Enterprise Software, Agile Methodologies, SaaS, Visual Studio, Software Project..., Enterprise Architecture, Object Oriented Design, UML, Android, Integration, SharePoint, AJAX, Java, Unix, Business Intelligence, Microsoft SQL Server, Database Design, IIS, Solution Architecture, Design Patterns, Distributed Systems, SOAP, DB2, XSLT, Databases, ASP.NET, JSP
Education
Central Washington University 1993 — 1998
BS, Computer Science
Southern Methodist University 2002 — 2003
CCI May 2012 - February 2015
Independene University 2015 - 2015
Independene University 2015 - 2015
PSA Worldwide March 2011 - June 2012
Advanced Hearing May 2010 - March 2011
VoSKY May 2007 - July 2009
Birch Communications 1998 - 2007
Skills
Recruiting, Sales, Management, Cold Calling, B2B, Customer Retention, Account Management, Salesforce.com, Training, New Business Development, Direct Sales, Coaching, CRM, Strategic Partnerships, Microsoft Office, Sales Process, Lead Generation, Sales Presentations, Solution Selling, Job Search Strategies, Sales Operations, Internet Recruiting, Business Networking, Social Media Marketing, Telecommunications, Screening Resumes, VoIP, Product Marketing, Selling, SaaS, Microsoft Excel, Critical Thinking, Medical Billing, Direct Marketing, Mock Interviews, AIRS trained, Student Engagement, Webinars, Career Opportunities, CRM Integration, Skype, Teamwork, Criminal Justice, Integrity, DSL, Boolean Searching, Google Chrome, Promotional Solutions, Customer Service, Leadership
Education
Emporia State University 1987 — 1991
Bachelor's degree, Business/Corporate Communications
Emporia HIgh School 1983 — 1987
WS Packaging Group March 2014 - Present
Home Health Managers/LIFE Style Managers September 2012 - March 2014
Birch Communications April 2011 - September 2012
Baxter Healthcare July 2007 - March 2011
Skills
Leadership, Cross-functional Team..., Process Improvement, Change Management, Training
Education
Concordia University-Wisconsin 2003 — 2006
BS, Business Communication
Kansas Office of the State Fire Marshal August 2013 - Present
Kansas Department of Agriculture July 2012 - August 2013
Kansas Department of Revenue February 2005 - June 2012
Blue Cross and Blue Shield of Kansas March 2002 - February 2005
Westar Energy May 2001 - November 2001
Birch Communications 1997 - 2001
Skills
Data Analysis, Analysis, Project Management, Microsoft Office, Process Improvement, Microsoft Excel, Project Planning, T-SQL, COBOL, SSRS, SSIS, DB2
Education
Emporia State University 1993 — 2001
Bachelor of Science in Business (BSB), Computer Information Systems
NetStandard, Inc. April 2014 - Present
Valorem Consulting Group July 2013 - April 2014
Americo Financial Life and Annuity January 2012 - July 2013
Americo Financial Life and Annuity February 2009 - January 2012
Birch Communications August 2007 - February 2009
EMBARQ September 2006 - August 2007
Samuel U. Rodgers Health Center September 2005 - September 2006
OSI Codes Inc. September 2002 - September 2005
DST Systems May 2002 - August 2002
Hypervine Communications February 2000 - April 2002
Skills
MCSE, VCP, CCNA, Microsoft Certified..., Active Directory, VMware, Microsoft Exchange, Citrix, Windows Server, Disaster Recovery, SharePoint, Virtualization, Servers, IIS, Data Center, Microsoft SQL Server, DNS, IT Management, Cisco UCS, Production Support, Enterprise Agreements, Vendor Contracts, System Center, SAN, NAS, EMC Storage, NetApp, Enterprise Storage, VMware View, ADFS, VDI, Network Administration, F5 BigIP, Backup Solutions, CommVault, Powershell, VBScript, Scripting, TFS, Blackberry Enterprise..., Backup Exec, WSUS, Brocade, Linux, Veritas, Ironport, vRanger, Hyper-V, RightFax, Antivirus
Education
Baker College Center for Graduate Studies 2009 — 2011
MBA, Information Systems
Central Missouri State University
B.S., Network Engineering
Birch Communications July 2015 - Present
AT&T February 2013 - May 2015
AT&T August 2012 - January 2013
American Campus Communities August 2011 - July 2012
Delta Global Services November 2011 - May 2012
Clark Atlanta University August 2009 - July 2011
U.S. Bancorp June 2009 - August 2009
U.S. Bancorp June 2008 - August 2008
Skills
Up-selling, International Marketing, Marketing Strategy, Marketing Management, Administration, Sales Process, Market Research, Product Marketing, Data Entry, Data Management, Analysis, Social Media Marketing, Leasing, Advertising Sales, Event Planning, Event Marketing, Microsoft Office, Team Building, Team Leadership, Customer Service, Proposal Writing, Writing Skills, Mentoring, Consumer Behavior, Hospitality, Public Relations, Advertising, Sales, Marketing, Research, Time Management, Customer Satisfaction, Account Management, PowerPoint
Education
Clark Atlanta University 2007 — 2011
Bachelor of Arts, Business Marketing
Whitefish Bay Dominican High School 2003 — 2007
Star2Star Communications, LLC February 2015 - Present
Star2Star Communications, LLC June 2014 - February 2015
Birch Communications September 2013 - May 2014
Birch Communications January 2013 - September 2013
Birch Communications October 2012 - January 2013
Daystar Communications Port Charlotte Florida June 2001 - October 2012
Bon Secours St Joseph Hospital Port Charlotte Florida 1996 - June 2001
St. Joseph Hosptial Port Charlotte Florida 1987 - 1996
St. Joseph Hospital Port Charlotte Florida 1986 - 1987
Skills
MPLS, Strategic Planning, Negotiation, VPN, Call Center, Analysis, Customer Service, Problem Solving, Provisioning, Telecommunications, Team Leadership, Project Management, T1, Telephony, Team Building, SIP, Networking, Management, Leadership, Wireless, Broadband, Call Centers, Program Management, Troubleshooting
Education
Southwest Florida College 2000 — 2001
MicroSoft MCSE 2000 Track
Eastern Michigan University 1988 — 1989
Bachelor of Science, Business
Western Michigan University 1975 — 1979
Business Administration and Management, General
Birch Communications October 2009 - Present
Cleartel Communications December 1998 - August 2009
IDS Telcom 2001 - 2004
Education
Eastern Kentucky University 1981 — 1984
Birch Communications March 2004 - Present
Skills
Telecommunications, Strategic Planning, VoIP, Unified Communications, Call Centers, Start-ups, Vendor Management, Project Management, Leadership, Strategy, Wireless, Team Leadership, Product Management, Broadband, Team Building, Account Management, Managed Services, IP, Data Center, Program Management, Solution Selling, Strategic Partnerships, SaaS, Business Development, Telephony, Integration, Professional Services, Mobile Devices
Education
Clemson University
EE, Engineering
Sandler Partners May 2015 - Present
Birch Communications July 2014 - May 2015
Cbeyond February 2009 - July 2014
Cbeyond February 2006 - August 2009
Cbeyond February 2006 - April 2009
Cbeyond 2006 - 2009
Cbeyond 2006 - 2009
Skills
Channel, Cloud Computing, Sales, Managed Services, Cold Calling, Solution Selling, Direct Sales, Salesforce.com, Channel Partners, Networking, Sales Process, Business Development, Sales Operations, Telecommunications, VoIP, Unified Communications
Education
California State University-Long Beach - College of Business Administration
BS Business Administration, Marketing
Hopkins Manufacturing Corporation April 2013 - Present
Hopkins Manufacturing Corporation May 2006 - April 2013
Birch Communications September 2002 - May 2006
Birch Communications November 1997 - September 2002
Mid-Continent Federal S & L January 1989 - November 1997
Skills
Management, Customer Service, Team Building, Account Management, Sales Operations, Inventory Management, Purchasing, Human Resources, Administrative..., Performance Management, Talent Management, Finance, Credit, Accounting, Administration, Data Entry, Deferred Compensation, Employee Benefits, Employee Relations, Team Leadership, Customer Satisfaction, Microsoft Excel, Payroll, Leadership, Product Development, Strategic Planning
Education
Butler Community College
Business
El Dorado High School
General
ACI Worldwide July 2015 - Present
Birch Communications October 2012 - July 2015
SunTrust Bank January 2001 - October 2012
Information Technologies Enterprises November 1998 - December 2000
Skills
Disaster Recovery, Six Sigma, Business Continuity, Data Center, ITIL, Storage, Project Management, Enterprise Architecture, Vendor Management, IT Strategy, Team Leadership, SDLC, SAN, Storage Area Networks, Cloud Computing, IT Service Management, IT Management, System Automation, Build Automation
Education
Auburn University
Birch Communications August 2014 - Present
Cbeyond September 2000 - Present
Reliable Telecom Solutions October 1998 - September 2000
Bell Labs June 1969 - September 1998
US Air Force Reserve July 1968 - July 1974
Skills
Network Security, Disaster Recovery, Unified Communications, Data Center, Telecommunications, Cloud Computing, VoIP, Cisco Technologies, Virtualization, Networking, Wireless, Integration, Servers, Cisco UCS, VMware, Network Architecture, Security, SaaS
Education
University of North Carolina at Charlotte 1969 — 1974
EE
Central Piedmont Community College
Birch Communications September 2013 - Present
Lightyear Network Solutions March 2008 - September 2013
Lightyear Network Solutions July 2007 - March 2008
Lightyear Network Solutions January 2005 - July 2007
Lightyear Network Solutions November 2002 - January 2005
National Tel of Florida January 1995 - April 1998
Skills
Telecommunications, VoIP, Wireless, Unified Communications, Managed Services, Telephony, Product Management, Strategic Partnerships, Solution Selling, Wireless Networking, Direct Sales, Channel Partners, Sales Process, Sales Management, Account Management, New Business Development, Business Development, Data Center, Integration, Call Centers, Salesforce.com, IP, Mobile Devices, Networking, Co-location, Broadband, SIP, Vendor Management, T1, Mobile Communications, Switches, Cisco Technologies, Cellular Communications, Ethernet, Go-to-market Strategy, Mobile Technology, Product Marketing, Virtualization, Network Design, Hosted Services, CDMA, Start-ups, M2M, 4G, Network Engineering, Cloud Applications, DSL, Provisioning, Product Launch, Network Architecture
Education
Art Institute of Fort Lauderdale 1992 — 1993
Associate's degree, Music and Video Business
Campbellsville University 1988 — 1988
Murray State University 1986 — 1987
Ecessa Corporation January 2014 - Present
Birch Communications February 2013 - January 2014
Digital Planet 2007 - December 2012
Trancend United Technologies 2000 - 2007
Skills
VoIP, Unified Communications, Telecommunications, Managed Services, SIP Trunking, Telephony, Hosted Services, MPLS, Channel Sales, MPLS Networking, Hosted Voice, Cloud Applications, Channel Partner..., Private Cloud, Cloud Computing IaaS, Hosted Microsoft..., WAN, WAN Optimisation, Uptime, Wireless Mobility, Contact Centers, Cloud Computing, Wireless, Data Center, Direct Sales, Networking, Solution Selling, Salesforce.com, Account Management, Virtualization, SaaS, Disaster Recovery, Sales Process, IP, Network Security, Firewalls, VPN, Management
Education
Brown College 1986 — 1990
Birch May 2015 - Present
Birch Communications October 2014 - April 2015
Cbeyond February 2014 - October 2014
National Geographic Society January 2013 - February 2014
National Geographic Society May 2012 - December 2012
National Geographic Society September 2010 - April 2012
Skills
Sales, Digital Media, Social Media Marketing, Advertising, Social Media, Email Marketing, Online Advertising, Digital Marketing, Publishing, Salesforce.com, Marketing Strategy, Digital Strategy, Press Releases, Marketing, Advertising Sales
Education
Bloomsburg University of Pennsylvania 2001 — 2005
Bachelor of Arts (B.A.), Communications
Intricate Inc. June 2015 - Present
Birch Communications February 2014 - April 2015
Fusion Connect, LLC. January 2011 - December 2013
Randy White Telecommunications March 2008 - January 2011
Cogent Communications 2007 - 2008
Broadwing Communications (Acquired by Level 3) 2006 - 2007
CommPartners Inc. 2005 - 2006
Mpower Communications (Acquired by Xpedius) 2002 - 2005
Broadwing Communications 2000 - 2002
Teligent 1999 - 2000
Skills
VoIP, MPLS, Telecommunications, Cloud Computing, Solution Selling, Co-location, Channel Partners, Managed Services, Data Center, Ethernet, SIP, Sales Management, Disaster Recovery, Networking, Selling, Sales Motivation, IP, Hosted Services, Telephony, Executive Managment, SIP Trunking, Sales Process, Optical Fiber, Professional Services, Wireless, Local Service, Data Services, Cloud Communications, Enterprise Marketing, High Availability, Unified Communications, Internet Services, SaaS, Direct Sales, Enterprise Technology..., Enterprise Solution..., PaaS, Cloud Computing IaaS, SAN, Sales & Marketing..., C-Level Sales, Account Management, Sales, Enterprise Software, Salesforce.com, New Business Development
Education
Ball State University 1992 — 1996
Bachelor of Business Administration (BBA), Business Administration and Management, General, 3.73
Nexogy February 2015 - Present
Hotwire Communications LLC June 2014 - February 2015
Birch Communications May 2013 - June 2014
Birch Communications May 2013 - January 2014
Auris Telecom April 2013 - April 2013
XO Communications March 2012 - February 2013
FPL FiberNet November 2009 - March 2012
Level 3 Communications February 2008 - November 2009
BellSouth Sales Center ( Now AT&T ) 2002 - 2008
Nokia Siemens Networks 1994 - 2001
Skills
Business Development, Disaster Recovery, Data Center, Internet, Key Account Management, Key Performance..., Marketing Research, New Business Development, Negotiation, Social Networking, PowerPoint, Quality Management, Strategic Planning, Problem Solving, VoIP, Microsoft Word, Telecommunications, Co-location, Team Leadership, MPLS, Managed Services, SIP Trunking, Direct Sales, Management, Solution Selling, Unified Communications, Selling, Cloud Computing, Vendor Management, Wireless, Enterprise Software, Channel, Contract Negotiation, IP, Sales, Ethernet, Account Management, Sales Process, Long Distance, Sales Management, Hosted Services, SaaS, Salesforce.com, Sales Operations, Program Management, Telephony, Leadership, Metro Ethernet, SIP, Call Centers
Education
Emporia State University 1978 — 1981
BSB, Business Administration
Birch Communications August 2014 - Present
Cbeyond June 2013 - July 2014
The Weather Channel October 1999 - November 2012
Skills
Customer Service, Social Media, Event Planning, Relationship-building..., Outlook
Education
Boston College 1977 — 1981
BA, Economics
Frontier Communications May 2012 - Present
Hewlett-Packard May 2006 - March 2012
Birch Communications January 2004 - December 2004
XO Communications September 2000 - May 2003
Skills
Network Operations, Vendor Management, Network monitoring, LAN/WAN, Data Center, WAN, DS3, Cisco, VPN, Switches, T1, Routers, Managed Services, Provisioning, PBX, DNS, VoIP, Telephony, Cabling, MPLS, ACD, Avaya, Network Engineering, IT Service Management, ISDN, Ethernet, Troubleshooting, System Administration, Firewalls, IP, Routing, IVR, Internet Services, Network Administration, Service Delivery, Frame Relay, TDM, Windows Server 2008, ASR9000, ASR903, VLAN, ALU7450, Calix C7, BTI, Actelis 2300, TA5000, Netvanta 818, Cisco Wireless, IP assignment, Network Devices
Education
DeVry University-Texas 1998 — 2001
Bachelor's Degree, Telecommunicatons Management, 3.33
Collin County Community College
Certificate, Cisco Certified Networking
CenturyLink September 2005 - Present
Birch Communications September 2002 - September 2005
Skills
Cisco Technologies, MPLS, Network Design, VoIP, Switches
Education
Emporia State University 1999 — 2004
Bachelor of Science in Business, Computer Information Systems
Kellogg Company January 2014 - Present
Kellogg Company August 2011 - December 2013
Kellogg Company October 2008 - August 2011
Kellogg Company February 2005 - October 2008
Kellogg Company June 2003 - February 2005
Birch Communications August 2001 - May 2002
Walmart 2000 - 2002
Skills
Microsoft Office, Written & Verbal Skills, SAP R/3, Inventory Management, Customer Service, SAP, Process Improvement, Logistics, Project Management, Management, Visio, Analysis, Inventory Control, Operations Management, Leadership, Continuous Improvement, Supply Chain, Supply Chain Management, Cross-functional Team..., Demand Planning, Supply Chain..., Transportation, Lean Manufacturing, Procurement, Warehousing
Education
Emporia State University 1998 — 2002
BA, Music
Battle Creek Central High School 1995 — 1996
My High School Diploma
Birch Communications Account ManagerBellSouth Business Systems1974 - September 1999
Education
Dekalb Community College 1973 — 1975
N/A, Business
Birch Communications April 2015 - Present
Lend Lease April 2014 - April 2015
System Administrative Services May 2012 - March 2014
McKesson Health IT July 2011 - May 2012
DW Computer Repair and Service January 2008 - January 2012
NCR Corporation February 2011 - July 2011
FMLS March 2004 - September 2007
Dendrite International September 2003 - March 2004
Peachtree Software November 1999 - August 2002
NCR Corporation April 1997 - September 1999
Skills
Active Directory, SQL, Windows Server, Microsoft SQL Server, Java, Troubleshooting, Help Desk Support, Software Documentation, Windows, Networking, System Deployment, Disaster Recovery, Routers, Security, Technical Support, Windows 7, Windows XP, Computer Hardware, VPN, Operating Systems, Laptops, Software Installation, Citrix, TCP/IP, Hardware, Printers, Firewalls, Wireless Networking, Remote Desktop, Antivirus
Education
DeVry University-Georgia 1996 — 1999
Bachelor of Science (B.S.), Computer and Information Systems Security/Information Assurance
Birch Communications August 2015 - Present
Georgia Army National Guard September 2006 - April 2014
TIMCO May 2002 - August 2006
Electronic Data Systems April 2001 - May 2002
BellSouth July 1998 - April 2001
Skills
Change Management, Requirements Analysis, Leadership, Troubleshooting, Visio, Program Management, Software Documentation, DoD, IT Operations, IT Service Management, Integration, Process Improvement, Business Analysis, Vendor Management, Management
Education
Central Michigan University 2006 — 2009
MSA, Information Resource Management
Excelsior College 2003 — 2006
BS, Business Information Resource Management
Southern Crescent Technical College 2014 — 2016
Associate's Degree, Computer Programming/Programmer, General
Birch Communications September 2011 - Present
Cox Communications September 2007 - December 2010
AT&T June 2000 - September 2007
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, PowerPoint, Sales, Leadership, Training, Photoshop, Cloud Computing, Telecommunications
Education
University of South Carolina-Columbia
Bachelor of Arts, Fine and Studio Arts
Chattahoochee Technical College 2012 — 2013
Internet Specialist-Web Applications Associates, Web applications and design
CenturyLink November 2014 - Present
CenturyLink December 2011 - November 2014
Centurylink (Formerly Embarq) June 2006 - December 2011
Birch Communications June 2004 - June 2006
AT&T June 2001 - June 2004
United States Marine Corps December 1995 - December 1999
Skills
Team Management, Training & Development, Cross Functional Team..., Computer Network..., Troubleshooting, Networking, Telecommunications, Firewalls, IP, Wireless, DSL, Cisco Technologies, Routers, VoIP, Ethernet, Operating Systems, Telephony, T1, MPLS, LAN-WAN, WAN, Network Engineering, Switches, Network Design, Routing, Frame Relay, ATM networks, BGP, CPE, DSLAM, Process Improvement, TCP/IP
Education
DeVry University 2006 — 2009
Bachelors, Computer Science, ISS, Summa Cum Laude
Johnson County Community College 2004 — 2006
AAS, Liberal Arts, emphasis communication design
Conseva Worldwide 2000 — 2001
Web Development Certificate, Web Page, Digital/Multimedia and Information Resources Design
Advanced Leadership Training, Jungle Warfare Training, MOUT, and Chaser Training 1996 — 1998
Military Services Advancement, Military Law Enforcement
SOI School of Infantry - Area 52 - Camp Pendleton 1995 — 1995
Military Services Advancement, Combat Training
Birch Communications August 2014 - Present
WorkSpace Communications October 2009 - August 2014
Sprint Nextel Corporation January 2007 - January 2009
Sprint Nextel Corporation January 2006 - January 2007
Nextel Corporation January 2002 - January 2006
Nextel Corporation January 2000 - January 2002
Nextel Corporation January 1998 - January 2000
TCI Cable January 1996 - January 1998
Netcomm, Inc January 1993 - January 1996
CitFed Mortgage Corp January 1991 - January 1993
Skills
Call Center, Telecommunications, Program Management, Management, Call Centers, Analysis, Vendor Management, Cross-functional Team..., Customer Satisfaction, Training, Quality Assurance, Forecasting, Customer Service, Sales, Process Improvement, Operations Management, Performance Management, Business Process..., Team Building, Customer Experience, Business Analysis, Six Sigma, Outsourcing, CRM, Workforce Management, Software Documentation, BPO, Customer Retention, Avaya, Service Delivery, Managed Services
Education
Wright State University
A. A, Business
Cheonggang Academy
Air National Guard Project Manager / Project EngineerDepartment of Defense - Air National GuardMay 1987 - Present
DSCI Corporation December 2010 - February 2014
Comcast Corporation January 2009 - September 2009
Department of Defense - Air National Guard January 2006 - December 2008
Co-nexus Communications November 2004 - January 2006
Birch Communications April 2004 - November 2004
CMS Communications, Inc November 2002 - March 2004
Honeywell International May 2000 - October 2002
Honeywell Process Solutions 2000 - 2002
The Phone & Data Connection January 1990 - May 2000
Skills
VoIP, Telecommunications, Project Management, Security, Networking
Education
Lamar University
Bachelor of Business Administration, Management Information Systems
Lamar University
Bachelor of Business Administration, General Business
Community College of the Air Force
Associate, Applied Science, Electronic Systems Technology
Houston Healthcare February 2015 - Present
Birch Communications January 2013 - February 2015
Birch Communications March 2012 - January 2013
Birch Communications February 2011 - March 2012
Birch Communications June 2010 - February 2011
OmniTECH Institute 2002 - 2004
Skills
Troubleshooting, Active Directory, Access, Occam, GoToMeeting, Servers, Metaswitch, LogMeIn, GoToMyPC, Networking, VoIP, Microsoft Exchange, ISA Server 2000, VMware, Cloud Computing, Cloud Applications, IP, Firewalls, Technical Support, Telecommunications, Vendor Management, Wireless, Customer Service, DHCP
Education
DeVry University's Keller Graduate School of Management-Georgia 2013 — 2014
Master's degree, Network Communications and Management
DeVry University-Georgia 2011 — 2013
Bachelor of Applied Science (B.A.Sc.), Technical and Scientific Communication
Middle GA Technical College 2007 — 2009
AAS, Network Specialist
Birch Communications September 2014 - Present
Birch Communications September 2014 - Present
GEICO January 2010 - January 2012
Flint River Memory Care December 2009 - November 2010
Flint River Memory Care January 2009 - January 2010
Education
Central Georgia Technical College
Technical Degree, Business Administration
Perceptive Software December 2007 - Present
TeleTech December 2002 - December 2003
Birch Communications August 1999 - November 2002
Skills
Microsoft Servers, Microsoft Technologies, Unix, Linux, Microsoft SQL Server, Oracle Database, C-tree, JRun, Apache Tomcat, WebSphere Application..., Weblogic, ImageNow, Document Imaging, LDAP Administration, Active Directory, SaaS, Enterprise Software, Enterprise Content..., Salesforce.com, Agile Methodologies, Technical Support, Tomcat, Oracle, Troubleshooting
Education
Flint Hills Technical College 1999 — 2000
Computer Systems Networking and Telecommunications
Emporia State University 1998 — 1999
Computer and Information Sciences, General
Texas Army National Guard November 2005 - Present
Birch Communications March 2002 - September 2005
AT&T September 1997 - March 2001
Skills
Leadership, Army, Military, Military Experience, Military Operations, Security Clearance, Operational Planning, Command, Intelligence Analysis, DoD, Force Protection, National Security
Education
Ashford University 2012 — 2014
BA, Management Information Systems and Services
DeVry University-Texas
Information Technology
Birch Communications November 2014 - Present
Cbeyond December 2012 - Present
USMotivation March 2011 - December 2012
Alabama State University August 2010 - February 2011
Smiley-Smith & Bright, CPAs, LLC June 2009 - August 2010
Alabama Medicaid Agency January 2009 - May 2009
Skills
Oracle Financials, Oracle General Ledger, Oracle Reports, Full Cycle Accounting, Trend Analysis, Reconciliations, Margin Analysis, Financial Accounting, Gross Margin, Internal Reporting, Microsoft Office, Excel, US GAAP, Accounting, Microsoft Excel, Account Reconciliation, Oracle E-Business Suite, Budgets, Internal Controls, Financial Reporting, Journal Entries, Leadership, General Ledger, Variance Analysis, Fixed Assets
Education
Alabama State University 2009 — 2010
M.S., Accounting
Alabama State University 2004 — 2009
B.S., Business Administration
Birch Communications May 2014 - Present
Cbeyond January 2014 - June 2014
Cbeyond June 2012 - December 2013
Cbeyond March 2012 - June 2012
Allconnect January 2010 - September 2011
Expo Design Center June 2006 - August 2009
Skills
Siebel, Oracle E-Business Suite, Microsoft Office, Cisco Technologies, Adobe Creative Suite, Microsoft Expression, Networking, Telecommunications, Windows Server, Cloud Computing, Wireless, LAN-WAN, Servers, Routers, Troubleshooting, VoIP, Technical Support, Network Administration
Education
Rasmussen College 2010 — 2010
Information Technology
Art Institute of Atlanta 2002 — 2004
Robert E Lee High School 1999 — 2002
High School
Birch Communications November 2009 - Present
Crittenden Research, Inc. January 2007 - September 2009
MicroSkills San Diego L.P. October 2005 - October 2006
Skills
Employee Relations, Recruiting, Talent Acquisition, Performance Management, Human Resources, Onboarding, Personnel Management, Applicant Tracking..., HRIS, Employment Law, College Recruiting, Deferred Compensation, SDLC, Technical Recruiting, Talent Management, Change Management, Management
Education
Virginia Polytechnic Institute and State University - Pamplin College of Business 1995 — 1999
Bachelor’s Degree, Management Science
Chapman University
Certificate in Human Resource Management
EmCare February 2012 - January 2015
Birch Communications May 2011 - October 2011
Cox Communications February 2008 - September 2010
Norfolk Southern September 2007 - December 2007
Central Georgia May 2003 - December 2007
Central Georgia January 2007 - March 2007
Education
Columbia Southern University
M.B.A, Project Management
Mercer University
B.S.I.S, Information Systems
Birch Communications September 2013 - Present
Birch Communications August 2011 - September 2013
Mercer University 2006 - 2007
Skills
Call Centers, Human Resources
Education
Art Institute of Pittsburgh
Interior Design (Online Division)
Ocean County College
Business Administration and Management, General
Birch Communications May 2000 - Present
Lyon County January 1984 - January 1990
Education
Emporia Senior High School
General Education
Flint Hills Technical College
Electronics
Alamo Colleges January 2013 - Present
Alamo Colleges September 2012 - December 2012
Emporia Unified School District 253 January 2006 - May 2011
Mental Health Center of East Central Kansas 2009 - 2011
City of Emporia, KS 2004 - 2011
Interstate Brands- Dolly Madison 2004 - 2004
Birch Communications 2002 - 2004
Flint Hills Technical College 2000 - 2002
Skills
Office Management, Data Management, Student Financial Aid, Student Affairs, Higher Education, Student Development, Education, Adult Education, Community Outreach, Research, Microsoft Office, Interpretation, Translation, Data Entry, Clerical Work
Education
Fort Hays State University 2009 — 2011
Certificate, Management
Southwestern College 2008 — 2010
Bachelor of Science (BS), Human Resources
Emporia State University 2006 — 2008
General Education
Flint Hills Technical College
Associate of Science (A.S.), Business
Kansas Continental Express September 2013 - Present
USD 420 August 2010 - August 2013
USD 253 August 2009 - August 2010
Birch Communications May 1999 - August 2009
Skills
Customer Service, Freight Transportation, Logistics, Trucking, Warehousing, Sales, Intermodal freight, LTL, Educational Technology, Freight Forwarding, Curriculum Design, Classroom, Truckload, Transportation, Teacher Training, Lesson Planning, Container, Teaching, Literacy, Curriculum Development, Tutoring, Classroom Management, Educational Leadership, Elementary Education
Education
Peru State College 2014 — 2016
Bachelor's degree, Accounting
Emporia State University 2006 — 2009
Bachelor of Science (B.S.), Education, 3.2
Glendo Corporation 2003 - 2013
Birch Communications June 2000 - May 2003
Skills
JEFF B. TAYLOR
Education
Pittsburg State University 1973 — 1975
BST, Automotive Technology
Emporia State University 1971 — 1973
Birch Communications June 2014 - Present
Tata Consultancy Services May 2010 - June 2014
3i Infotech December 2007 - April 2010
Skills
.NET, C#, ASP.NET, Microsoft SQL Server, ASP.NET AJAX, JavaScript, XML, Requirements Analysis, SQL, Web Services, Oracle, Visual Studio..., .Net Framework..., SQL Server Management..., Microsoft SQL Server..., Team Foundation Server, .Net Windows Application, jQuery, Tortoise SVN, WCF, SSRS, SQL Server Reporting..., JSON, Software Development, Agile Methodologies, Visual Studio, SDLC, Databases, HTML, ASP.NET MVC, Web Applications, VB.NET, Entity Framework
Education
Anna University 2002 — 2006
Bachelor of Engineering (B.E.), Mechanical Engineering
Bharathi Matriculation Higher Secondary School 2001 — 2002
Academic 12th
Valunet LLC March 2013 - Present
Stutler Technologies May 2005 - March 2013
Birch Communications May 1998 - May 2005
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking
Education
Emporia State University 1993 — 1994
Valu Net LLC March 2013 - Present
Birch Communications March 2006 - March 2013
Skills
Troubleshooting, Customer Service, Customer Satisfaction, Customer Retention, Telecommunications, Call Centers, Technical Support
Education
Emporia State University 2002 — 2006
Bachelor of Science (BS), Computer and Information Sciences, General
Flint Hills Technical College 1994 — 1996
Associate's degree, Commercial and Advertising Art
Detroit Reman May 2015 - Present
Birch Communications February 2014 - May 2015
Detroit Reman April 2009 - February 2014
Detroit Reman December 2001 - April 2009
Skills
Inventory Management, Process Improvement, Call Centers, Logistics, Customer Satisfaction
Education
Friends University 2005 — 2006
Bachelor of Science (BS), Organizational Management and Leadership
Emporia State University 1993 — 1996
Birch Communications September 2008 - Present
CopperCom 2007 - 2008
Broadwing/Level 3 2006 - 2007
Skills
Metaswitch, Cisco IADs, Session Border..., Freeswitch, SIP, Systems Analysis, Large Systems..., Electronics Repair
Education
Cochise College
Colorado Technical University
Birch Communications November 2014 - Present
Sprint by Wireless Lifestyle 2013 - 2013
Education
Evangel University 2008 — 2011
Communication and Media Studies
MidAmerica Nazarene University 2006 — 2007
Communication and Media Studies
Cox Communications September 2015 - Present
Tin Roof Software September 2015 - Present
Birch Communications July 2014 - September 2015
Comcast October 2012 - July 2014
Verizon June 2007 - July 2011
Skills
Troubleshooting, Vendor Management, Telecommunications, Cisco Technologies, Team Leadership, Cloud Computing, Call Centers, Process Improvement, Managed Services, Team Building, Switches, TCP/IP, VoIP, Account Management, Leadership, Network Administration, Project Management, Customer Service, Technical Support, Networking, Network Design, Windows, Routers
Education
Clovis Community College 2013 — 2015
Computer Science