Dunkin' Brands
Industry: Fast food restaurant company
DescriptionDunkin' Brands Group, Inc. is an American restaurant holding company which runs two chains of fast-food restaurants: Dunkin' Donuts and Baskin-Robbins. It is headquartered in Canton, Massachusetts. CEO: David Hoffmann (11 Jul 2018–) Headquarters: Canton, Massachusetts, United States Revenue: 860.5 million USD (2017) Subsidiaries: Dunkin' Donuts, Baskin-Robbins, DD IP Holder LLC,
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Dunkin' Brands Employees
City Of Lauderhill July 2014 - August 2014
Dunkin' Brands June 2014 - August 2014
Custom Design, Inc January 2014 - August 2014
Dunkin Donuts December 2011 - August 2012
Lauderhill Swim Team June 2011 - August 2011
Imagine Charter School at North Lauderdale August 2008 - August 2011
Skills
Microsoft Office, Teaching, Time Management, Customer Service, Friendly Personality, Critical Thinking, Driving License, Social Skills, People Skills, AutoCAD, Engineering, English
Education
University of South Florida 2014 — 2017
Bachelor's Degree, Civil Engineering
Broward College 2013 — 2014
Associate's Degree, Civil Engineering, 3.02
University of South Florida 2012 — 2012
Pompano Beach High School 2008 — 2012
Magnet High School Diploma
Dunkin' Brands 2008 - 2013
Dunkin' Brands, Inc 1998 - 2008
Cross Country Group 1995 - 1998
Cross Country Group 1994 - 1995
Hartford Interval House 1986 - 1993
Hartford Interval House 1986 - 1993
Hartford Interval House 1986 - 1993
Skills
Training, Leadership, Instructional Design, Customer Service, Team Building, Operations Management, Instructor-led Training, Organizational..., Coaching, Leadership Development, Program Management, Employee Training, Cross-functional Team..., Onboarding, Change Management, Sales, Marketing, Performance Management, Software Documentation, E-Learning, Call Centers, Training Delivery, Talent Management, Blended Learning, ADDIE, Employee Engagement, Quality Assurance, Organizational..., Articulate Storyline, Adobe Creative Suite
Education
Clark University
William Hall High School
Bowling Green State University
M.Ed. Business Education, Workforce Development and Training
The University of Connecticut
Bachelor of Arts (B.A.), Political Science/English
Simon Fraser University
Professional Certificate, Web Based Training
Curry College August 2014 - Present
Dunkin' Brands November 2013 - Present
Pawtucket Red Sox April 2013 - September 2013
Bryant University August 2012 - May 2013
Pawtucket Red Sox March 2012 - April 2013
Bryant University September 2009 - April 2012
Brockton Rox Professional Baseball May 2011 - September 2011
Skills
Marketing Communications, Customer Service, Customer Satisfaction, Time Management, Organization, Friendly Personality, Listener, Creativity, Determination, Facebook, Event Planning, Teamwork, Volunteering
Education
Bryant University 2009 — 2013
Bachelor’s Degree
Lorenzo de' Medici
The May Institute April 2013 - Present
Dunkin' Brands July 2011 - February 2013
Work Opportunities Unlimited March 2011 - July 2011
Skills
Fundraising, Event Planning, Research, Customer Service, Microsoft Office, Project Planning, Public Speaking, PowerPoint, Time Management, Human Resources, Outlook, Management, Coaching, Microsoft Excel
Education
Cambridge College 2014 — 2016
Master's Degree, Education, 3.88
Roanoke College 2006 — 2010
Bachelors of Science, Psychology
Dunkin' Brands April 2013 - Present
Dunkin' Brands September 2012 - April 2013
Dunkin' Brands November 2009 - September 2012
Dunkin' Brands December 2007 - November 2009
Dunkin' Brands May 2006 - December 2007
Skills
Social Media, Brand Management, Marketing Communications, Public Relations, Internal Communications, Corporate Communications, Integrated Marketing, Crisis Communications, Media Relations, Press Releases, Brand Development, Copywriting, Marketing, Social Media Marketing, Strategic Communications
Education
Suffolk University 2006 — 2009
MA, Communication/Public Relations/Advertising
Bridgewater State University 2002 — 2006
BA, Communication/Public Relations
Dunkin' Brands July 2015 - Present
Dunkin' Brands October 2014 - July 2015
Dunkin' Brands November 2013 - October 2014
Dunkin' Brands January 2013 - November 2013
Dunkin' Brands May 2012 - December 2012
Dunkin' Brands March 2011 - May 2012
Dunkin' Brands November 2009 - March 2011
Dunkin' Donuts March 2003 - November 2009
Skills
Multitasker, Forecasting, Communications, Training, Customer Service, Management, Marketing, Microsoft Office, Human Resources, Food Safety, Microsoft Word, Teamwork, Facebook, Time Management, Interviews, Leadership, Retail, Team Leadership, Restaurants, Customer Satisfaction
Education
Bridgewater State College 2005 — 2009
BA, Communication Studies
Bunker Hill Community College September 2014 - Present
Harvard University June 2015 - August 2015
Raytheon August 2014 - February 2015
Massachusetts Institute of Technology (MIT) June 2014 - August 2014
NanoLab August 2013 - January 2014
NanoLab August 2013 - August 2013
Gordon's Fine Wines & Liquors July 2013 - August 2013
CVS Caremark Corporation March 2013 - August 2013
MMDS of Boston, LLC February 2013 - March 2013
Dunkin' Brands December 2012 - February 2013
Skills
Solidworks, Microsoft Office, Autodesk Inventor, Drafting, CAD, Design, Engineering, Research, Research Management, Physics, Critical Thinking, Microsoft Word, Microsoft Powerpoint, Microsoft Excel, Laser Cutting, CNC Mill, Laboratory Skills, Curiosity, Literature Reviews, Ambition, Customer Service, Communications, Transactional Systems, Construction, Childcare, Organization, Swim Instruction, Water Jet Cutting, Autodesk Software, PowerPoint
Education
Bunker Hill Community College 2013 — 2016
Associate's Degree Cannadit
UMass Lowell 2008 — 2011
Dunkin' Brands February 2013 - Present
ProEx Performance Group September 2012 - Present
Plus One Health Management Inc November 2011 - Present
Equinox September 2012 - January 2013
Fitness Together 2011 - 2012
Massachusetts General Hospital December 2010 - May 2011
UMass Boston December 2004 - July 2010
Skills
Corrective Exercise, Soft Tissue Therapy, Deep Tissue Massage, CrossFit, Creativity, Exercise Design, Remedial Massage, Sports Massage, Nutrition Education, Lacrosse, Ultrasound, Electrical Muscle..., Cryotherapy
Education
California University of Pennsylvania 2013 — 2014
Exercise Science and Health Promotion, Rehabilitation Science
Cortiva Institute-Boston 2010 — 2011
Diploma, Massage Therapy/Therapeutic Massage
UMass Boston 2005 — 2009
Bachelor of Applied Science (B.A.Sc.), Exercise and Health Science
Genentech January 2012 - Present
Dunkin' Brands October 2001 - January 2012
IBM Storage Technology Division January 2000 - February 2002
ADECCO EMPLOYMENT SERVICES, INC July 1999 - April 2000
FISHER & PHILLIPS LLP April 1994 - July 1999
MITCHEL PARALEGAL SERVICES March 1993 - June 1996
COTCHETT, ILLSTON March 1992 - March 1993
Skills
Contract Negotiation, Customer Service, Interviews, Legal Research, Marketing, Management, Public Speaking, Recruiting, Legal Writing, Litigation, Employment Law, Human Resources, Document Review
Education
California Coast University
Bachelors, Business Administration
Cañada College 1995 — 1997
Associates, Legal Studies/Paralegal
Cañada College 1989 — 1991
Paralegal Certificate, Legal
Dunkin' Brands July 2013 - August 2013
Care Fresno May 2012 - May 2013
Sugar Pine Christian Camp June 2009 - August 2011
Olive Dental Office September 2007 - May 2011
Skills
Dental Assisting, Social Media, Video Production, Video Editing, Sony Vegas, Proficient Typing Skills, Religious Studies, Computer Repair, Carpentry, Evernote, Microsoft Excel, Open Office, Statistical Data..., Urban Redevelopment, Treatment
Education
Tufts University School of Dental Medicine 2013 — 2017
Doctor of Medical Dentistry, Dentistry
California State University-Fresno 2008 — 2012
Bachelor of Science (BS), Biology: Anatomy and Physiology Option
California State University-Fresno 2008 — 2012
Bachelor of Arts (BA), Philosophy
Dunkin' Brands February 2014 - Present
BNY Mellon December 2012 - February 2014
BNY Mellon January 2008 - January 2013
Investor’s Bank & Trust June 2005 - October 2005
Putnam Investments 2003 - 2005
Skills
Bloomberg, Microsoft Office, Analysis, Problem Solving, Process Development, Fund Accounting, Process Simulation, Financial Analysis, Accounting, Account Reconciliation, Mutual Funds, Fixed Income, Financial Reporting, Auditing, Portfolio Management, Risk Management, Securities, Microsoft Excel, Finance, Investments
Education
Suffolk University - Sawyer Business School 2007 — 2009
MBA, Entrepreneurship and Public Administration, 4.0
Bridgewater State University 2001 — 2005
BS in Finance, Accounting & Finance, 3.6
Dunkin' Brands May 2015 - Present
Brandeis University August 2012 - Present
WBRS 100.1FM August 2012 - Present
EMD Serono, Inc. May 2014 - August 2014
Skills
Leadership, Fundraising, Molecular Biology, Microsoft Office, Teamwork, Social Media, Presentation Skills, Corporate Communications, Intranet Portals
Education
Brandeis University 2012 — 2016
Franklin High School 2008 — 2012
High School
Secret Recipe Culinary Consulting July 2012 - Present
IHOP Corporation 2007 - 2012
International Corporate Chefs Association 2005 - 2009
Taco Bell Corp 2003 - 2007
Dunkin' Brands 1997 - 2002
Darden Restaurants/Red Lobster 1993 - 1997
Skills
Food Service, Food Safety, Restaurants, Product Development, Food & Beverage, Food Industry, Food, Menu Development, Manufacturing, Culinary Skills, Advertising, Food Science, Leadership, Management, Budgets, Inventory Management, Customer Satisfaction, Food Processing, Cross-functional Team..., Cooking, Restaurant Management, Strategy, Market Research, Start-ups, Food Preparation, Packaging, Chef, Catering, FMCG, Hospitality, Team Building, Retail, Purchasing, Sales, Market Planning, Consumer Products, Food Quality, Forecasting, P&L Management, Cuisine, Profit, Recipes, Banquets, P&L, Franchising
Education
SUNY Fredonia
BS, Business
California Culinary Academy 1984 — 1985
Culinary
Dunkin' Brands March 2008 - Present
Dunkin' Brands June 2002 - March 2008
Dunkin' Brands February 2001 - June 2002
Skills
Customer Service, Employee Training, Event Planning
Education
Bristol Community College 1978 — 1980
Westport High School 1975 — 1978
GetWellNetwork January 2013 - Present
Dunkin' Brands 2011 - 2012
OPOWER March 2010 - May 2011
Tiffany 2002 - 2007
Marsh 2002 - 2002
Citigroup 1995 - 2001
General Electric 1993 - 1995
D.E. Shaw & Co. 1991 - 1993
Skills
Culture Change, Talent Management, Organizational..., Executive Coaching, Change Management, Employee Relations, Team Leadership, Leadership Development
Education
Brown University
Bachelor of Arts (BA), Psychology
CVS Health November 2014 - Present
Blue Cross & Blue Shield of Rhode Island January 2014 - November 2014
EMC Corporation July 2012 - November 2013
EMC Corporation 2008 - July 2012
EMC 2006 - 2008
Dunkin' Brands July 2004 - May 2006
Acceleron Solutions, Inc. June 2004 - October 2004
Boston Scientific Corporation July 2002 - July 2004
GTECH Corporation February 2000 - August 2002
GTECH Corporation May 1994 - February 2000
Skills
Security, CISSP, Product Development, Vendor Management, Six Sigma, Business Process, IT Service Management, Program Management, Data Center, Process Improvement, IT Management, Cloud Computing, IT Strategy, Change Management, Risk Management, ITIL, Compliance, Team Leadership, TCP/IP, Cisco, Business Analysis, Telecommunications, PMP, Network Security, Strategic Planning, Documentation, Analysis, Problem Solving, Software Project..., Resource Management, Cross-functional Team..., Policy, Requirements Analysis, Software Documentation, Cisco Technologies, Information Security, IT Operations, Networking, Software Development, Integration, Disaster Recovery, Visio, Business Intelligence, Project Portfolio..., Governance, Strategy, Management, Information Technology, Service Delivery, Outsourcing
Education
Norwich University 2008 — 2011
MBA, Organizational Leadership
Bryant University 2004 — 2005
Masters Certificate in Project Management
State University of New York Institute of Technology at Utica/Rome 1988 — 1989
Bachelor's Degree, Electrical Engineering
Community College of the Air Force
AAS, Logistics and Resources Management
Otis Elevator Company June 2014 - Present
UCONN Graduate Consulting Association September 2013 - January 2015
Rocky's Pizza and Arcade 2012 - 2013
Bank of America 2011 - 2012
Altig - American Income Life Insurance Company 2010 - 2011
Dunkin' Brands 1999 - 2004
Skills
Analysis, Leadership, Team Leadership, Market Research, Data Analysis, Training, Sales, Project Management, Business Strategy, Business Analysis, Process Improvement, Entrepreneurship, Marketing, Cultural Awareness, Brand Management, Team Oriented, Strategic Planning, Hindi, Punjabi, International Business..., Business Planning, Cultural Sensitivity, Outstanding..., Creative Problem Solving
Education
University of Connecticut 2013 — 2015
Candidate for MBA 2015, Strategy and Brand Management
California State University-Chico 2007 — 2010
Bachelor of Science (BS), Entrepreneurial and Small Business Management
University of the Basque Country 2009 — 2009
International Business Management, Business Administration and Management, General
Dunkin' Brands February 2014 - Present
Fidelity Investments August 2013 - Present
Wing Wang Trading Company July 2012 - January 2013
Five Star Moving & Storage March 2011 - September 2012
Skills
Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Customer Service, Teamwork, Team Leadership, Management, Troubleshooting, Inventory Management, Sales, Contract Management, Customer Satisfaction
Education
Cambridge College 2013 — 2014
Associate's degree, Business Administration and Management, General
Boston Community Leadership Academy 2006 — 2010
High School Degree
Onslow County Schools January 2014 - Present
New Hanover County Schools September 2013 - January 2014
Dunkin' Brands November 2007 - August 2013
Panera Bread September 2011 - April 2013
Skills
Microsoft Word, Writing, English, Literature, Reading, Tutoring, Typing, Microsoft Office, PowerPoint, Customer Service, Public Speaking
Education
Capital College, Pennsylvania State University 2009 — 2013
Bachelor of Science (BS), Secondary Education and Teaching
FM Facility Maintenance March 2014 - Present
Dunkin' Brands January 2013 - October 2013
Ask Homestead Florida, LLC. dba Shakey's Pizza Parlor June 2011 - December 2012
Shakey's USA, Inc. October 2007 - June 2011
Jamba Juice, Inc. January 2006 - September 2007
Pacific Sunwear October 2005 - January 2006
Rubio's Restaurants, Inc. March 2003 - October 2005
Denny's March 2002 - February 2003
Skills
Construction Management, Value Engineering, Capital Expenditures, Project Management, Facilities Management, Adobe Acrobat, MS Project, AutoCAD LT, PowerPoint, Building Long Lasting..., Owner Representation, AutoCAD, Capex, Contract Negotiation, Project Planning, Budgets, Construction, Process Scheduler, Human Resources, Leadership, Renovation, Contractors, Management, Program Management, Negotiation, Operations Management, Feasibility Studies, Cost Control, Cross-functional Team..., Contract Management
Education
Allied Schools 2012 — 2013
California Contractor License-Class B
CSUDH
Certificate of Completion, Construction Project Management
Long Beach City College 1996 — 1999
Construction Management
Rancho Santiago College 1981 — 1984
Associates Degree, Business Administration
Bottle & Bottega 2011 - Present
Dunkin' Brands 2005 - 2010
The Dwyer Group 2004 - 2005
American Leak Detection 1991 - 2003
Skills
Marketing Strategy, Franchise Consulting, P&L Management, Franchising, Market Research, Leadership, Executive Management, New Business Development, Strategic Planning, Start-ups, Contract Negotiation, Business Development, Entrepreneurship, Business Strategy, Training, Marketing, Cross-functional Team..., Management, Operations Management
Education
California State University-San Bernardino 2001 — 2004
MBA, Business Management
California Polytechnic State University-San Luis Obispo 1984 — 1988
BS, Business Management
Everyday is a Holiday, Inc January 2011 - Present
Dunkin Brands May 1999 - January 2011
Burger King Corp. January 1980 - April 1999
Burger King Corporate World Headquarters 1981 - 1999
Skills
Consultant Coordination, Training & Development, Operations Management, Employee Training, Franchise Consulting, Local Marketing, Business Planning, Customer Service, Start-ups, Restaurant Management, Coaching, Franchising, Food Safety, Quality Assurance, Management, Profit, Customer Satisfaction, Multi-unit, Restaurants, Food Industry, Process Improvement, Food, Training, Food Service, Hiring, P&L Management, Multi-Unit
Education
Cambridge College 2000 — 2003
Master of Management, Business
Hillsborough Community College 1976 — 1979
Accounting
Plymouth Grating Laboratory November 2012 - Present
Hockomock Area YMCA December 2005 - December 2012
Hermon Mountain Ski Resort September 2006 - March 2007
Dunkin' Brands June 2004 - December 2005
Education
Oklahoma State University 2013 — 2015
Master's of Science, Zoology/Ecology
Bridgewater State College 2007 — 2012
Undergraduate, Major: Molecular and Biomedical Biology, Minor: Chemistry
University of Maine 2006 — 2007
Undergraduate, Biology
Dunkin' Brands January 2013 - Present
Dunkin' Brands 2011 - 2012
Dunkin' Brands March 2007 - November 2011
Dunkin' Brands March 2007 - April 2008
Skills
Customer Service, Construction, Team Building, Operations Management, Retail, Process Scheduler, Budgets, Management, Inventory Management, Microsoft Excel, Team Leadership, Microsoft Office, Time Management, Process Improvement, Strategic Planning, Microsoft Word, Training, Leadership, Project Management, Event Planning, Customer Satisfaction, Contract Negotiation
Education
Bridgewater State College
bachelors, legal studies
Quincy High School
The Hartford May 2014 - Present
Law Offices of John Welsh June 2013 - August 2013
Dunkin' Brands May 2012 - July 2013
Skills
Customer Service, Microsoft Excel, Time Management, Microsoft Word, PowerPoint, Public Speaking, Microsoft Office, Leadership, Teamwork, Social Media, Social Networking
Education
Bryant University 2011 — 2015
Bachelor of Science in Business Administration, Finance, Senior
Lorenzo de Medici (Florence, Italy) 2013 — 2013
Fall semester of junior year
Osnc.net April 2012 - April 2015
Ombudsman Services of San Mateo County April 2008 - July 2009
C.A.S.A. of Santa Clara County March 2001 - June 2007
Dunkin' Brands May 1999 - December 2001
Round Table Pizza November 1996 - May 1999
Papa Murphy's International January 1995 - November 1996
Java Centrale January 1991 - June 1995
Skills
Franchising, Franchise Consulting, Restaurants, Healthcare, Nonprofits, Community Outreach, Public Speaking, Fundraising, Event Planning, Customer Service, Social Media, Strategic Planning
Education
California State University-Chico 1980 — 1983
San Diego State University-California State University 1978 — 1980
Communications
Gunn High School 1975 — 1978
Master of Divinity (MDiv)
Terman Jr High
Harvard Vanguard Medical Associates January 2013 - Present
Dunkin' Brands April 2012 - May 2013
Skills
Active Directory, Windows Server, Windows 7, Healthcare Information..., Troubleshooting, XP, Servers, Technical Support, OS X, Windows, Computer Hardware, Time Management, Access, Microsoft Office, Hardware, Information Technology, Customer Service, Outlook, PowerPoint, Printers, Help Desk Support, Computer Maintenance, Training, Windows XP, Networking
Education
Bunker Hill Community College 2013 — 2014
Computer Information Systems Concentration, A.A., Information Technology
Cambridge College 2012 — 2013
Bachelor of Science, Management
Year Up 2012 — 2013
Certificate, IT Essentials, Information Technology
Point of Sale Implementation and Support February 2015 - Present
HMSHost October 2013 - February 2015
HMSHost August 2010 - October 2013
POS_Help 2007 - August 2010
Solutions By Computer 2008 - 2009
Prophesy Transportation Solutions February 2008 - September 2008
Dunkin Brands 2006 - 2007
Micros Systems 2000 - 2006
Skills
Training, Troubleshooting, Customer Service, POS, Computer Hardware, Hardware, Restaurants, Product Management, Team Building, Business Analysis, Project Management, Integration, Vendor Management, Logistics Management, Resource Management, Security, Technical Support, Management, Leadership, Software Implementation, Microsoft Office, Inventory Management
Education
Broward College 1982 — 1984
Computer Science, Criminal Justice
Dunkin' Brands June 2008 - Present
Wendys International November 2006 - December 2007
Kohl's Department Stores November 2005 - January 2006
Education
Bunker Hill Community College 2008 — 2010
AA, Psycology
Beverly High School 2004 — 2007
Diploma, General
Axis Communications October 2014 - Present
Axis Communications February 2014 - September 2014
Axis Communications July 2013 - February 2014
Axis Communications November 2011 - June 2013
Dunkin' Brands July 2010 - November 2011
Dunkin' Brands October 2007 - July 2010
Skills
Customer Service, Microsoft Office, Sales, Marketing, Project Management, Business Development, CRM databases, Customer Satisfaction, Leadership, Process Improvement, Time Management, Social Media, Business Intelligence, Teamwork, CRM Databases, CRM, Account Management, New Business Development, Channel Partners, Security
Education
Bridgewater State College 2003 — 2007
Communications, Public Relations
Presentation of Mary Academy 1999 — 2003
Dunkin' Brands February 2015 - Present
Dunkin' Brands February 2013 - February 2015
Dunkin' Brands July 2011 - February 2013
MEDITECH October 2010 - July 2011
Skills
Communication, Creativity Skills, Event Planning, Customer Service, Field Support, Team Building, Teamwork, PowerPoint, Microsoft Office, Microsoft Word, Microsoft Excel, Organization Skills, Constant Contact, Oracle Applications, Outlook, Problem Solving, Leadership, Time Management, Process Improvement, Lotus Notes, Retail, Training, Presentation Skills, Administration, Invoice Processing, Purchase Orders
Education
Bridgewater State University 2006 — 2010
Bachelor of Science (B.S.), Psychology, Cum Laude
University of Massachusetts Dartmouth 2005 — 2006
Taunton Board of Health March 2015 - Present
Sid Wainer & Son June 2014 - March 2015
Dunkin' Brands February 2010 - December 2013
The Home for Little Wanderers June 2009 - February 2010
Arbors Assisted Living March 2009 - June 2009
Cirelli Foods Inc. June 2008 - October 2008
Benjamin's Fine Dining Restaurant August 2004 - June 2008
Long Wharf Marriott November 2005 - February 2006
Stoneforge May 2005 - July 2005
Smokey Bones Bar & Fire Grill May 2003 - August 2004
Skills
Food, Food Safety, Banquets, Restaurants, Culinary, Cooking, Culinary Skills, ServSafe, Grill, Cuisine, Serve Safe Certified, Sanitation, Food Service, Event Planning, Training, Restaurant Management, Recipes, Food Quality, HACCP, Food Industry, Food & Beverage, Catering, Bakery, Ingredients
Education
Johnson & Wales University 2005 — 2008
Bachelor's, Food Service Management
Bristol Community College 2003 — 2005
Associates, Culinary Arts
Taunton High 1999 — 2003
Diploma, Academics
Dunkin' Brands April 2014 - Present
Dunkin' Brands February 2012 - April 2014
Dunkin' Brands May 2009 - February 2012
Dunkin' Brands August 2007 - May 2009
AdvoGuard, Incorporated May 2006 - August 2007
Skills
Customer Insight, Brand Management, Consumer Products, Market Planning, Marketing Management, Retail, Marketing, Food, Integrated Marketing, Marketing Strategy, FMCG, Brand Development, Competitive Analysis, Cross-functional Team..., Market Research, P
Education
Bridgewater State College 1999 — 2003
Bachelors, Marketing
Reebok International May 2014 - August 2014
Partners HealthCare March 2014 - May 2014
Dunkin' Brands July 2013 - January 2014
Hilton Hotel July 2012 - July 2013
Skills
Teamwork, Networking, Customer Service, Windows 7, Cisco Technologies, Data Entry, Troubleshooting, Microsoft Office, Information Technology, Laptops, Listening to customers
Education
Bunker Hill Community College
Psychology
Year Up 2013 — 2014
Dunkin' Brands July 2010 - Present
Dunkin' Brands August 2006 - July 2010
Dunkin' Brands January 2000 - August 2006
Sysco October 1988 - December 1999
Skills
Training, Team Leadership, Customer Service, Leadership, Management, Operations Management, Food
Education
Bridgewater State College 1987 — 2001
Bachelor of Science (BS), Elementary Education and Teaching
Dunkin' Brands November 2014 - Present
Dunkin' Brands September 2012 - November 2014
Dunkin' Brands August 2009 - September 2012
Dunkin' Brands March 2007 - August 2009
Skills
Windows 7, Active Directory, Troubleshooting, Lotus Notes, Citrix, Windows, Help Desk Support, OS X, VPN, Microsoft Word, Information Technology, System Administration, Outlook, Computer Hardware, Microsoft Office, Customer Satisfaction, Technical Support, Customer Service, Laptops, Change Management, Teamwork, Wireless Networking, Software Documentation, Visio, Salesforce.com
Education
Bunker Hill Community College
Cambridge College
The Open University
McLane Company, Inc. May 2015 - Present
TMG Health March 2014 - May 2015
RawEDM November 2013 - December 2014
TMG Health September 2013 - March 2014
SoundGarden Hall October 2012 - July 2013
Peachtree Settlement Funding November 2012 - January 2013
LumenOptix, LLC September 2012 - November 2012
Dunkin' Brands February 2004 - August 2010
Skills
Leadership, Teamwork, Microsoft Office, Customer Service, Team Building, PowerPoint, Team Leadership, Reliability, Motivation, Social Networking, Microsoft Excel, Human Resources, Social Media, Employee Benefits, Time Management, FMLA, Benefits Administration, Employee Relations, Employee Training, HR Consulting, Microsoft Word, Training, Facebook, Management, Social Media Marketing, Data Entry, Onboarding, Outlook, Hiring, HRIS, Interviews, Organizational..., Problem Solving, Performance Management, New Hire Orientations, Leadership Development, Sound Design, Audio Engineering, Sound Mixing
Education
Cabrini College 2008 — 2012
Bachelor's degree, Human Resources Management/Personnel Administration, General, 3.0
Valley View High School 2004 — 2008
High School Diploma, Academic
IVG Hospitals June 2014 - Present
State of Vermont Judiciary January 2014 - June 2014
Lucy Mackenzie Humane Society August 2012 - January 2014
Books-A-Million August 2012 - October 2012
The Green Mountain Animal Defenders January 2012 - June 2012
Champlain College January 2011 - April 2012
Upper Valley Produce May 2010 - August 2010
Dunkin' Brands May 2008 - August 2008
Cedar Crest College September 2007 - May 2008
Eaton's Sugarhouse Restaurant June 2004 - August 2007
Skills
Customer Service, Research, Community Outreach, Criminal Justice, Animals, Animal Welfare, Veterinary Medicine, Psychology, Organization, Data Entry, Program Management, Teamwork, Art, Microsoft Office, Microsoft Word, Microsoft Excel, Mac, Public Speaking, PowerPoint, Outlook, Problem Solving, Social Networking
Education
Champlain College 2008 — 2012
Bachelor of Science (BS), Criminal Justice
Cedar Crest College 2007 — 2008
Forensic Science
Randolph Union High School 2001 — 2007
High School Diploma, General Ed
D'Angelo Grilled Sandwiches January 2014 - Present
Northeast Foods LLC DBA Burger King December 2012 - September 2013
Dunkin' Brands January 2012 - December 2012
Burger King Corporation August 2000 - December 2012
Wendy's/Arby's Group, Inc. December 1988 - August 2000
Skills
Restaurant Management, Sales Growth, Franchising, Multi-unit, Franchise Consulting, Income Statement, Profit, Restaurants, Management, Food Service, Team Building, Training, Employee Relations, Operations Management, Food, Time Management, Inventory Management, Hiring, Food Safety, Food & Beverage, Retail, P&L Management, Leadership, People Development, Menu Development, Hospitality, Human Resources, New Restaurant Openings, Employee Training, Customer Satisfaction, P&L, Multi-Unit Management, POS, Inventory Control, ServSafe, Process Scheduler, Multi-Unit, Catering
Education
California Coast University 2009 — 2012
Bachelor of Science (BS), Business Administration
ServiceMaster Clean/Restore April 2013 - Present
Dunkin' Brands December 1977 - January 2010
Skills
Franchising, Strategic Planning, New Store Development, QSR, Profit, Profitability, Budgeting, P&L, Business Planning, Retail, Cross-functional Team..., Food, Budgets, Income Statement, Quality System, Management, Process Scheduler, Marketing Strategy, Inventory Management, Restaurants, Franchise Consulting, Business Development, Operations Management, Leadership, Forecasting, Food Service, Financial Analysis, Hiring, Finance, P&L Management, Team Building, Market Planning, Multi-unit, Training, Food & Beverage, Restaurant Management, Multi-Unit, Catering
Education
California Coast University 1994 — 1996
MBA, Business Administration
Dunkin' Brands March 2012 - Present
Westin Providence, TPG Hospitality June 2010 - March 2012
Grand Heritage Hotel Group January 2008 - June 2010
Providence Biltmore Hotel October 2002 - June 2010
Skills
Employee Relations, Recruiting, Hospitality, Hospitality Management, Benefits Administration, Hotels, Hotel Management, HRIS, Hospitality Industry, Labor Relations, Talent Development, Strategic Planning, Employee Benefits, Employee Recognition, Employee Engagement, Employer Branding, Employee Training, Training Facilitation, Employment Law, Employee Management, Talent Management, Management, Training, Payroll, Personnel Management, Resorts
Education
Bryant University 2004 — 2006
Human Resources Management
Rhode Island College 1997 — 2001
B. A. Communications
Starbucks Coffee Company Shift SupervisorStarbucks Coffee CompanyAugust 2006 - Present
Dunkin' Brands May 2004 - January 2007
Education
California State Polytechnic University-Pomona 2004 — 2009
Bachelor of Science in Business Administration, Marketing Management
FASTFRAME September 2008 - Present
J. Gumbo's May 2007 - September 2008
Dunkin' Brands May 1997 - November 2006
Baskin-Robbins, USA. December 1995 - February 1997
Baskin-Robbins, USA. October 1989 - November 1995
Baskin-Robbins, USA. March 1986 - September 1989
Baskin-Robbins, USA. June 1983 - February 1986
Baskin-Robbins, USA. December 1981 - May 1983
Skills
Retail, Franchising, Policy, Marketing, Management, Sales, Leadership, Operations Management, Income Statement, Budgets, Franchise Sales, Mergers & Acquisitions
Education
California State University-Long Beach
O'Connor & Drew, P.C. July 2015 - Present
Rockland Trust January 2014 - June 2015
Rockland Trust December 2012 - January 2014
Dunkin' Brands March 2004 - August 2012
Skills
Banking, Microsoft Office, Microsoft Excel, Customer Service, Microsoft Word
Education
Bridgewater State University 2014 — 2015
Master of Science (M.S.), Accounting
Bridgewater State University 2008 — 2010
Bachelor of Science (BS), Political Science and Government, 3.84
Dunkin brands July 2015 - Present
Year Up March 2015 - Present
TRCo Marketing March 2015 - May 2015
Apollo International May 2013 - May 2014
Machine Science February 2012 - May 2013
Brigham and Women's Hospital July 2010 - August 2010
Hyde Square Task Force September 2008 - June 2009
Skills
Customer Service, Microsoft Office, Research, Reverse Engineering, Staff Development, Computer Hardware, Teaching, Data Entry, Public Speaking, Outlook, Teamwork, Microsoft Excel, Time Management, Leadership, Social Media, Microsoft Word
Education
Cambridge College 2015 — 2017
Bachelor’s Degree, Business, Management, Marketing, and Related Support Services
Year Up Boston 2015 — 2016
Information Technology
Dunkin' Brands April 2015 - Present
Independent Insurance Agents of South Florida September 2013 - Present
The Flying Locksmiths January 2009 - Present
Adlife Marketing & Communications February 2008 - March 2015
Mass Hauling and Capital Paper Recycling January 2010 - April 2013
Jones Lang LaSalle January 2010 - December 2012
Johnnie's Foodmaster January 2000 - December 2012
Okeanis, Ocean Research and Conservation January 2008 - May 2011
Kings Lounge January 2007 - August 2008
Mammoth Media May 2007 - February 2008
Skills
Adobe Creative Suite, Illustrator, Photoshop, InDesign, PowerPoint, iWork, Adobe Acrobat, Logo Design, QuarkXPress, NeoOffice, Keynote, Serigraphy, Photography, MultiAd Creator, Microsoft Word, Painting, Advertising, Graphic Design, Supermarkets, Digital Marketing, Social Media Marketing, Marketing, Creative, Banners, Email Marketing, Flyers
Education
Bridgewater State College
Bachelors of Art, Graphic Design
Howley Bread Group, Ltd., a franchise of Panera, LLC July 2014 - Present
Dunkin' Brands July 2011 - July 2014
Dunkin' Brands July 2010 - July 2014
Bertucci's December 2008 - July 2010
Bertucci's Corportation 2000 - July 2008
The Briad Group 1997 - 2001
NERCO January 1998 - 1999
NERCO June 1996 - 1998
The Vestal Steakhouse & Seafood Grill July 1986 - May 1996
Skills
Restaurant Management, Training, Behavioral Interviewing, Recruiting, Employee Relations, Restaurants, Attitudes, Contractor Management, Leadership, Food Safety, Hospitality, Multi-unit, Employee Training, Customer Satisfaction, Human Resources, Management, Time Management, CRM, Hiring, New Restaurant Openings, Income Statement, Profit, Food & Beverage, Food Service, Franchise Consulting, Franchising, P
Education
Full Sail University 2014 — 2016
Broome Community College 1989 — 1993
Union Engineering a/s July 2014 - Present
Arizona Chemical May 2013 - July 2014
Kelly OCG for Codman Neuro November 2007 - August 2013
MIKEL Inc. January 2007 - June 2007
Dunkin' Brands December 2005 - September 2006
Dunkin' Brands 2004 - 2005
Dunkin' Brands 2000 - 2004
Skills
Microsoft Word, Microsoft Excel, PowerPoint, Microsoft Outlook, Microsoft Publisher, Microsoft Visio, Paralegal, Contract Management, Executive Liaison, Scheduling, Team Building, Event Planning, Event Management, Problem Solving, Customer Service, Process Scheduler, Outlook, Budgets, Management, CEOs, Administrative..., Visio, Microsoft Office, Time Management, Program Management, Software Documentation, Training, Strategy, Research, Employee Relations, Sales, Analysis, Leadership, Recruiting, Human Resources, Product Development, Project Planning, Inventory Management, Coaching, Administrative...
Education
Bristol Community College 2005 — 2005
Paralegal Certificate, Legal Studies
Fairhaven Public Schools March 2015 - Present
Crotched Mountain Foundation December 2014 - January 2015
Fairhaven Recreation Center June 2008 - December 2014
Fairhaven Recreation Center June 2008 - December 2014
South Bay Mental Health Center December 2013 - February 2014
Fairhaven Recreation June 2009 - July 2012
Bridgewater State University September 2010 - May 2011
Dunkin' Brands June 2008 - September 2008
Skills
Cpr Certified, First Aid, Microsoft Office, Digital Photography, Organization, Time Management, Leadership, Event Planning, Public Speaking, Research, Sports, Teaching, Training, Writing
Education
Bridgewater State University 2009 — 2013
Bachelor of Arts (BA), Health and Physical Education/Fitness
Bristol Community College 2008 — 2009
HARMAN International December 2008 - Present
Wasatch Advisors February 2007 - December 2008
Control4 2004 - 2007
STSN (now iBAHN) 2000 - 2003
Mrs. Fields Famous Brands 1997 - 2000
Dunkin' Brands 1992 - 1997
Nu Skin Enterprises 1989 - 1991
Packaging Engineering Company March 1988 - December 1989
Skills
Marketing Management, Product Marketing, Marketing Communications, Product Management, Marketing Strategy, B2B Marketing, International Marketing, Strategic Planning, Market Research, New Concepts, Web Project Management, International Business, International..., Product Development, Brand Development, Brand Management, Management, Marketing, Social Media, Competitive Analysis
Education
Thunderbird School of Global Management 1991 — 1992
MBA, International Marketing & Trade Emphasis
Brigham Young University 1983 — 1988
BA, International Relations & Economics
Bible League International November 2014 - Present
Dealer HD November 2013 - November 2014
Ridgeway Chevrolet May 2011 - October 2013
Yell Adworks March 2010 - May 2011
TMone January 2010 - March 2010
Lacefield Music, Inc. August 2009 - December 2009
Dunkin' Brands July 2003 - July 2009
Milwaukee Symphony Orchestra January 2009 - May 2009
Carroll University August 2005 - May 2009
Skills
Social Media, Marketing, Social Media Marketing, Microsoft Office, Sales, Training, Online Advertising, Advertising, Management, Online Marketing, Non-profits, Fundraising, E-commerce, Digital Marketing, Team Building, Marketing Strategy, SharePoint
Education
Carroll University 2005 — 2009
BS, Music Business, Business Management
American Tower July 2015 - Present
Dunkin' Brands July 2014 - February 2015
Skills
Leadership, Microsoft Office, Customer Service, Time Management, Teamwork, Public Speaking, PowerPoint, Participation, Microsoft Word, Outlook, Microsoft Excel, Research, Technical Support, Linguistics, Team Leadership, Vocabulary, Piano Playing, Following Up, Management
Education
Cambridge College 2015 — 2016
Information Technology
Taste Buds of India October 2014 - Present
Dunkin' Brands July 2001 - October 2014
Walgreens Phramacy July 2004 - July 2007
Education
Al-Nahda National Schools
Broward College
Associate’s Degree, Pre-Pharmacy Studies
Islamia English School
M. Stoneman Douglas High School
High School Diploma
McFatter Technical Center
Pharmacy Technician, Pharmacy Technician/Assistant
Our Own English High School
Dunkin' Brands March 2012 - Present
The Krystal Company July 2010 - June 2012
Captain D's January 2007 - June 2009
CiCi's Pizza 2000 - 2006
Cici's Pizza 2000 - 2003
Skills
Team Building, Leadership, P&L, Restaurants, Training, Profit, Income Statement, Management, Budgets, Inventory Management, Restaurant Management, Customer Service, Franchising, Hiring, Sales, Customer Satisfaction, Catering, Food & Beverage, Food, Hospitality, Business Planning, Strategic Planning, P&L Management, Employee Relations, Multi-unit, New Restaurant Openings, Food Service, Retail, Strategy, Human Resources, Time Management, Franchise Consulting, Market Planning, Operations Management, Employee Training, Inventory Control, Food Safety, Forecasting, Interviews, Leadership Development, Purchasing, Recruiting, Marketing, Change Management, Brand Awareness
Education
Capella University 2014 — 2016
Masters of Health Administration, Business Health Administration, 3.75
Liberty University 2005 — 2009
B.S. Business Management, Business, Marketing and Accounting
University of Michigan 2000 — 2002
Attended, Business Management
Dunkin' Brands February 2010 - Present
adidas Group 2006 - May 2010
Reebok International Ltd. August 2000 - April 2006
State Street October 1999 - August 2000
Reebok October 1997 - October 1999
Reebok International Ltd April 1995 - October 1997
Skills
Employee Relations, Talent Management, Personnel Management, Succession Planning, HRIS, Human Resources, Talent Acquisition, Employee Engagement, Recruiting, Deferred Compensation, Strategic Planning, Team Building, Performance Management, Retail, Workforce Planning, Onboarding, Sourcing
Education
Bryant University 1986 — 1990
MBA, Business Management
University of Massachusetts Dartmouth 1978 — 1981
BS, Business Mgmt/HR Mgmt
Starbucks September 2014 - Present
Kerry June 2013 - September 2014
Kerry July 2012 - June 2013
Somethin's Brewin' May 2008 - July 2012
ESI Qual May 2012 - June 2012
Framingham State University April 2010 - May 2012
Framingham State College September 2008 - May 2012
Dunkin' Brands January 2012 - April 2012
Ocean Spray Cranberries December 2011 - January 2012
Ocean Spray Cranberries May 2011 - August 2011
Skills
Food Safety, Microsoft Office, Food, Customer Service, Research, Time Management, Public Speaking, Social Media, Event Planning, Food Science, Teamwork, GMP, HACCP, SQF, Certificates of Analysis
Education
Washington State University 2014 — 2016
Master of Business Administration (MBA), International Business
Framingham State University 2008 — 2012
Bachelors of Science, Applied Food Science
Framingham State University 2008 — 2012
Bachelor of Science, Applied Food Science
Bridgewater State University 2009 — 2009
Parkland School District August 2013 - Present
Philly Pretzel Factory 2009 - September 2013
Upper Perkiomen School District March 2013 - May 2013
Catasauqua School District January 2013 - March 2013
Allentown School District October 2012 - December 2012
Dunkin' Brands April 2007 - August 2009
Skills
Education, Spanish-speaking, Educational Technology, Customer Service, Sports Coaching, Communication Skills, Leadership, Customer Satisfaction, Management, Event Planning, Public Speaking, Social Networking, Coaching, Classroom, Curriculum Development
Education
Cedar Crest College 2014 — 2017
Master of Education (M.Ed.), Education
Kutztown University of Pennsylvania 2009 — 2013
Bachelor of Science (B.S.), Elementary Education and Teaching
Dunkin' Brands 2011 - Present
Dunkin Brands 2005 - 2011
O'Naturals 2000 - 2005
Walt Disney World 1995 - 2000
Skills
Franchise Relations, Restaurant Management, Franchising, Franchise Consulting, Restaurants, Food & Beverage, Food, Food Service, Retail, Customer Service, P&L, Hospitality Management, P&L Management, Profit, Hospitality, Inventory Management, Multi-unit, Training, Food Safety, Leadership, Hiring, Budgets, Income Statement, Operations Management, Team Building, Customer Satisfaction
Education
Stetson University 2000 — 2001
Masters, Business Administration
Central Connecticut State University 1984 — 1988
Bachelor of Science, Management, Cum Laude
Six Spoke Media July 2015 - Present
UniTek Global Services October 2013 - July 2015
Studio One September 2012 - July 2013
Dunkin' Brands May 2007 - August 2012
Brandeis University January 2012 - May 2012
Neal Advertising June 2011 - January 2012
Universal Pictures February 2011 - April 2011
Verisk Analytics June 2010 - August 2010
Camp Hillsdale June 2003 - August 2006
Skills
Social Media, Microsoft Office, Facebook, Microsoft Excel, PowerPoint, Research, Social Media Marketing, SPSS, Blogging, Microsoft Word, Marketing, Editing, Advertising, Digital Marketing, Event Planning, Google Analytics, Broadband Networks, Market Research
Education
Brandeis University 2008 — 2012
BA, Psychology & Business; Mathematics Minor
Pascack Valley High School 2004 — 2008
High School Diploma
Dunkin' Brands April 2015 - Present
Flagship Merchant Services October 2013 - April 2015
Aflac September 2012 - May 2013
Skills
Microsoft Excel, Microsoft Word, Salesforce.com, Outlook, Account Management, Coaching, Customer Service, Team Building, PowerPoint, Cold Calling, Social Media, Strategic Planning
Education
Bridgewater State College 2012 — 2013
Bachelor of Business Administration (B.B.A.)
Fall River Community Radio February 2013 - Present
Dunkin' Brands November 2012 - Present
Freelance Videography 2008 - 2014
Freelance Videography 2008 - 2014
WBSM 1420 AM December 2006 - February 2013
Skills
Public Relations, Marketing Communications, Social Media, Event Planning, Social Media Marketing, Facebook, Marketing Strategy, Blogging
Education
Bristol Community College 2007 — 2010
Associate's Degree, Business Administration, Graduated (Cum Laude, 2010)
Somerset High School 2003 — 2007
High School, General Studies, Graduated (2007)
Bill Kapura Building Contractors, Incorporated February 2014 - Present
Human Resources Agency of New Britain, Incorporated January 2013 - Present
Aflac November 2010 - Present
New England Donuts LLC November 2009 - October 2010
Dunkin' Brands May 1986 - June 2009
Skills
Health and Life..., Serv Safe Certification, Team Building, Training, Customer Service, Leadership, Leadership Development, Strategic Planning, Coaching, Budgets, Organizational..., Team Leadership, Income Statement, New Business Development, Disability Insurance, Performance Management, Process Improvement, Franchising, Employee Training, Business Planning, Time Management, Management, Employee Relations, Sales, Recruiting, Marketing, Operations Management, Retail
Education
Hartt Conservatory of Music 1981 — 1985
Music Education
Central Connecticut State University
Seniorlink September 2014 - Present
Tata Consultancy Services February 2014 - Present
Enlightened Investing LLC August 2013 - Present
Enlightened Investing LLC December 2011 - Present
Fidelity Management & Research October 2013 - December 2013
EMC February 2013 - August 2013
United Natural Foods June 2012 - November 2012
Federal Reserve Bank of Boston March 2012 - May 2012
Commonwealth of Massachusetts October 2011 - February 2012
Dunkin' Brands September 2010 - April 2011
Skills
Data Governance, Master Data Management, Data Warehousing, Business Analysis, Database Design, Database Administration, Enterprise Architecture, Solution Architecture, Process Improvement, Optimization, Quality Assurance, Regulatory Requirements, SQL, Integration, Business Intelligence, Change Management, Business Process..., Requirements Gathering, Optimizations, Physical Data Modeling, Requirements Analysis, ETL, Data Management, Databases, Oracle, Visio, Data Analysis, Analysis, Microsoft SQL Server, Enterprise Software, Testing, Data Warehouse..., Business Process, DB2, Data Integration, Data Migration, Agile Methodologies, SDLC, Data Modeling, SOA, ERP, Informatica, Data Quality, Relational Databases, Teradata
Education
University of California, Berkeley 1975 — 1976
MS Engineering Science, Operations Research
Brown University 1967 — 1971
BS, Applied Math
Dunkin' Brands January 2014 - Present
Dunkin' BrandsJ December 2012 - Present
Dunkin' BrandsA January 2012 - Present
Dunkin' Brands, Inc. February 2008 - January 2012
Dunkin Brands, Inc May 2005 - January 2008
Allied Domecq 2000 - 2005
Skills
Food, FMCG, Food & Beverage, Restaurants, Partnerships, Menu Development, Food Service, Positioning, Restaurant Management, Consumer Products, Consumer Behaviour, Product Innovation, Global Marketing, Multi-unit, Strategic Planning, Market Planning, Brand Management, International Marketing, Customer Insight, Advertising, International Business, Marketing, Leadership, P&L Management, Income Statement, Integrated Marketing
Education
California Lutheran University 1996 — 2000
BA, Communications
Citra Labs, LLC a Biomet Company April 2007 - Present
Horizon Partners, LLC 2006 - 2007
Dunkin' Brands September 2003 - October 2006
Skills
Accounting, General Ledger, Account Reconciliation, Accounts Receivable, Budgets, Payroll, Microsoft Excel, Variance Analysis, Sarbanes-Oxley Act, Data Analysis, Internal Controls, Due Diligence, Financial Reporting
Education
Bridgewater State University
Graduate - Certificate, Accounting, 3.9
Framingham State College
Bachelors, Economics
UPS August 2014 - Present
Greater Boston Urology April 2013 - August 2014
UPS January 2012 - April 2013
UPS October 2011 - December 2011
Dunkin' Brands 2005 - 2011
Skills
Customer Service, Inventory Management, Microsoft Office, Microsoft Excel, Human Resources, Recruiting, Leadership, Microsoft Word, PowerPoint, Employee Training, Outlook, Management, Hiring, Data Entry, Customer Satisfaction
Education
Bridgewater State University 2014 — 2018
Bachelor's Degree, Business Administration and Management, General
University of Massachusetts Boston
Business Administration and Management, General
Massasoit Community College 2009 — 2011
Business Administration, Supervisory Management
Belmont Country Club May 2015 - Present
Elegant Aura Wedding and Event Planning January 2015 - May 2015
Charter Oak Country Club May 2014 - May 2015
Dunkin' Brands June 2012 - May 2014
Joe's American Bar & Grill September 2009 - October 2011
Skills
Cvent Certified, Ceritfied in Hotel..., Restaurants, Food & Beverage, Hospitality, Food, Customer Service, Time Management, Hospitality Management, Banquets, Customer Satisfaction, Cooking
Education
Lasell College 2012 — 2015
Bachelor of Science (B.S.), Hospitality and Event Management, Senior
Bridgewater State College 2011 — 2012
CVS Health April 2011 - Present
Woonsocket Headstart and Child Development Assoc. 2011 - Present
Dunkin' Brands March 2009 - April 2011
Dunkin' Brands January 2007 - February 2009
Bryant University January 2004 - December 2006
CVS/Pharmacy December 2003 - December 2006
State of Michigan January 2000 - June 2001
Michigan National Bank July 1997 - December 1999
First of America Bank 1991 - 1996
Skills
Financial Modeling, Financial Planning, Corporate Finance, Strategic Planning, Business Analysis, Budgeting, Budget Management, Financial Analysis, Strategic Financial..., Budgets, Finance, Mergers, Microsoft Excel, Competitive Analysis, Leadership, Business Development, Forecasting, Operations Management, Vendor Management, Accounting, Team Leadership, Management Consulting, Market Research, Cash Management, Hyperion Enterprise, Business Planning, Process Improvement, Business Strategy, Team Building, Income Statement, General Ledger, Data Analysis, Financial Reporting, Risk Management, Portfolio Management, Due Diligence, Negotiation, Auditing, Variance Analysis, Project Planning, Cross-functional Team..., Managerial Finance, Analysis, Project Management, Management, Business Process..., Asset Managment, Sarbanes-Oxley Act, Internal Controls, Banking
Education
Bryant University 2004 — 2006
MBA, Business
Western Michigan University 1989 — 1993
BA, Finance
Kalamazoo Valley Community College 1989 — 1991
Business
EMC July 2011 - Present
M & M Management LLC September 2003 - Present
Aspen Technology 2010 - 2011
Dunkin' Brands 2009 - 2009
Smiths Medical January 2008 - 2009
EMC January 2006 - December 2007
Bose Corporation May 2003 - January 2006
LFDCS 2001 - 2002
EMC June 2000 - October 2001
Aerovox 1997 - 1999
Skills
Product Development, Pricing, Cross-functional Team..., Six Sigma, Product Management, Process Improvement, Competitive Analysis, Strategy, Program Management, Forecasting, Project Management, Lean Manufacturing, Business Intelligence, Analysis, Management
Education
Tufts University 2006 — 2008
MS, Engineering Mgt
Brandeis International Business School 2002 — 2006
MSF, Finance
University of Massachusetts Dartmouth 1996 — 2000
BSEE, Electrical Engineering
Taunton High School 1991 — 1995
Diploma, Gen Ed
University of Vermont
PI Worldwide October 2014 - Present
Dunkin Brands July 2010 - Present
LaMark Consulting January 2009 - Present
PI Worldwide 2014 - 2015
Fidelity Investments April 2006 - December 2009
Axcelis Technologies February 2000 - January 2006
TAC Worldwide 1998 - 2000
GTE Internetworking 1996 - 1998
Skills
Instructional Design, E-Learning, Training, Consulting, Talent Management, Leadership Development, Organizational..., Needs Analysis, Workshop Facilitation, Performance Management, Captivate, Organizational..., Employee Training, Leadership, Blended Learning, Instructor-led Training, Strategy, Learning Management...
Education
Lesley University 1991 — 1993
Masters, Training and Development
Bridgewater State College 1970 — 1974
Bachelor of Arts (BA), Earth Science and Geology
Clean Harbors October 2015 - Present
Clean Harbors July 2014 - September 2015
Clean Harbors November 2012 - July 2014
Dunkin' Brands September 2011 - November 2012
CAMBRIDGE ASSOCIATES LLC August 2007 - July 2011
Dunkin' Brands December 2005 - August 2007
Dunkin Brands May 2002 - December 2005
Dunkin Brands April 2000 - April 2002
Dunkin Brands September 1998 - April 2000
Skills
Process Improvement, Financial Reporting, Accounting, Budgeting, Audit, Financial Modeling, Account Reconciliation, Cash Flow Forecasting, Transfer Pricing, Intercompany, Cost Allocation, Financial Analysis, Data Analysis, Statutory Audit, Forecasting, Variance Analysis, General Ledger, Payroll, Essbase, Income Statement, Finance, Hyperion Enterprise, Microsoft Excel, Accounts Payable, Cash Management, Pricing, Financial Statement..., Cash Flow, Hyperion Planning, Microsoft Word, Oracle Financial, PeopleSoft Financial, Auditing, Budgets, Financial Forecasting, Sarbanes-Oxley Act, Sarbanes-Oxley, Fixed Assets, Strategic Financial..., Internal Audit, Accruals, Managerial Finance, Internal Controls, Revenue Recognition, Financial Accounting, SEC filings, US GAAP, Accounts Receivable, PeopleSoft, Financial Statements
Education
University of Phoenix 2002 — 2004
Masters, Business Administration
Bridgewater State College 1995 — 1999
Bachelor of Science, Management Science
Waltham High School
Waltham High School
Dunkin' Brands May 2012 - Present
Noodles & Company August 2011 - May 2012
IHOP July 2010 - July 2011
San Francisco Oven--Brick Oven Pizza and More 2003 - 2010
McDonald's 1998 - March 2003
McDonald's 1995 - 1998
Skills
Restaurants, Profit, Franchising, Income Statement, Multi-unit, Restaurant Management, Team Building, Food Service, Inventory Management, P&L Management, Franchise Consulting, Food, Training, Leadership Development, Food & Beverage, Hiring, Customer Service, Leadership, Customer Satisfaction, Management, Pricing, Retail, Operations Management, Catering, People Development, Budgets, New Restaurant Openings, Forecasting, Market Planning, Customer Retention, Menu Development, Food Safety, Coaching, Employee Relations, Hospitality, Labor Control, Purchasing, Employee Training, Multi-Unit Management, Culinary Skills, P&L
Education
California State University-East Bay 1974 — 1978
Business, Political Science
Chabot College 1976 — 1976
Business
Canyon High School 1970 — 1974
Dunkin' Brands August 2013 - Present
General Dynamics Information Technology July 2009 - August 2013
BearingPoint May 2008 - July 2009
The Hanover Insurance Group August 2007 - May 2008
Mark S. Krieger 2002 - 2007
Skills
Corporate Finance, Project Finance, Financial Analysis, Financial Reporting, Financial Modeling, Finance, Accounting
Education
Bryant University 2003 — 2007
BSBA, Finance
Lincoln High School 2001 — 2003
Dunkin' Brands May 2013 - Present
Dunkin' Brands November 2011 - May 2013
Dunkin' Brands August 2008 - November 2011
Dunkin February 2005 - August 2008
TravelCenters of America 2004 - 2005
Quiznos September 2002 - February 2004
Dairy Mart Convenience Stores 1998 - 2002
Metromedia Steakhouses 1993 - 1997
Skills
P&L, P&L Management, Franchising, Retail, Operations Management, Real Estate Development, Business Development, Income Statement, Market Planning, Profit, Food, Food Service, Training, Business Planning, Food & Beverage, Team Building, Franchise Consulting, Strategic Planning, Inventory Management, Restaurants
Education
Bowling Green State University 1985 — 1989
B.A., Sociology
Biogen Idec October 2012 - Present
The Monitor Group July 2008 - October 2012
Panera Bread 2006 - 2006
Dunkin' Brands 2003 - 2006
Dunkin Donuts 2003 - 2006
Leo Burnett September 1999 - June 2003
exploration summer program 1997 - 1999
Skills
Competitive Analysis, Marketing Strategy, Business Strategy, Advertising, Healthcare, Segmentation, Brand Development, Strategic Planning, Product Management
Education
Harvard Business School 2006 — 2008
MBA
Brown University 1995 — 1999
BA, Cultural Anthropology
UNIS
Bay Shore Staffing April 2013 - Present
Hire Better May 2008 - March 2013
Johnson & Johnson, DePuy Spine April 2005 - September 2007
Dunkin' Brands 2003 - April 2005
Xavier Associates 2001 - 2003
Skills
Recruiting, Talent Acquisition, Technical Recruiting, Hiring, Screening, Interviews, Sourcing, Leadership, Internet Recruiting, Screening Resumes, Applicant Tracking..., Employee Relations, Human Resources, Negotiation, Talent Management, Executive Search, Onboarding, Benefits Negotiation, New Business Development, Account Management, Strategic Planning, College Recruiting, Employer Branding, Resume Writing, Contract Recruitment, Temporary Placement, Coaching, Staffing Services, Performance Management, Employee Benefits, Cold Calling, Permanent Placement, Deferred Compensation, IT Recruitment, Temporary Staffing, Staff Augmentation, Recruitment Advertising, Taleo, HRIS, HR Consulting, Training, Job Descriptions, Workforce Planning, Personnel Management, Employee Engagement, HR Policies, Recruitments, New Hire Orientations, Benefits Administration, Search
Education
Bridgewater State University 1997 — 2001
BS, Business Management, concentration HR
Dunkin' Brands June 2015 - Present
Dunkin' Brands October 2008 - June 2015
Dunkin' Brands August 2006 - October 2008
Dunkin' Brands March 2005 - August 2006
Skills
Income Statement, Team Building, Budgets, Profit, Food Safety, Food Service, Multi-unit, Leadership, Restaurants, Food, Customer Service, Management, Leadership Development, Operations Management, P&L, Food & Beverage, Strategic Planning, Hiring, Franchising, Sales, Menu Development, P&L Management
Education
Bryant University 2000 — 2004
Norwood High School 1996 — 2000
Dunkin' Brands March 2003 - Present
Skills
Team Leadership, Interpersonal..., People Skills, Communication, Visual Merchandising
Education
Suffolk University - Sawyer Business School 2000 — 2002
Master of Business Administration (M.B.A.)
Bridgewater State University 1996 — 2000
Bachelor's degree, Political Science and Government
Chipotle November 2014 - Present
Dunkin' Brands August 2013 - November 2014
Fenwick Group dba Panera Bread October 2008 - June 2012
Fenwick Group dba Panera Bread 2006 - 2008
Bertucci's 2001 - 2006
Skills
Leadership, Management, Team Leadership, Team Building, Inventory Management, Training, Customer Satisfaction, Recruiting, Customer Service, Employee Training, Operations Management, Retail, Event Planning, Budgets, Employee Relations, Hospitality, Sales, Menu Development, Food & Beverage, Income Statement, Restaurants, Forecasting, Food Service, Restaurant Management, Profit, Food, Catering, Hiring, Time Management, New Restaurant Openings, Culinary Skills, Process Scheduler, Multi-unit, Hotels, Food Safety, Hospitality Industry, Banquets, Hospitality Management, Fine Dining, POS, P&L Management, Inventory Control, Franchising, Labor Control, Cooking, Serve Safe Certified, Wine, Hotel Management, Merchandising, ServSafe
Education
Brookdale Community College
Computer Science
Computer Insight Learning Center
Computer Science
Monmouth University
Computer Science
Dunkin' Brands June 2013 - Present
Dunkin' Brands June 2010 - Present
Wunderman August 2008 - June 2010
Young & Rubicam 2007 - 2007
Skills
Advertising, Marketing, Integrated Marketing, Marketing Strategy, Event Management, Budgets, Management, Market Planning, Brand Management, Event Planning, Media Planning, Direct Marketing, Relationship Marketing, Retail, Marketing Communications, Social Media Marketing, Digital Marketing, Marketing Management, Interactive Marketing
Education
University of Tennessee-Knoxville 2005 — 2008
Bachelor of Science in Communication, Advertising
Bucks County Community College 2002 — 2004
The Cleaning Authority April 2013 - Present
Rohan Group April 2012 - April 2013
OSSV Management March 2011 - April 2012
Dunkin Brands April 2006 - March 2011
Skills
Franchise Consulting, Operations Management, Financial Analysis &..., Team Leadership &..., Training & Development, Small Business Startup..., Statistical Reporting, Computer Applications, Restaurant Management, Food Service, Restaurants, Multi-unit, Human Resource, Training, Human Resource..., Mediation and Conflict..., Profit, Income Statement, Coaching, Human Resources, Franchising, Leadership, Recruiting, Budgets, Sales
Education
Viineland Senior High School
Drexel University
Master of Business Administration (MBA), Leadership, International Business
Bowling Green State University
Doctor of Philosophy (Ph.D.), Sociology
Rider University
Bachelor's degree, Sociology
Dunkin' Brands February 2012 - Present
Dunkin' Donuts July 2004 - February 2012
Dunkin' Donuts August 2000 - June 2004
Talbots August 1998 - August 2000
Chadwick Martin Bailey March 1993 - August 1998
Skills
Brand Management, Marketing Strategy, Market Research, Marketing
Education
Bryant University
BS, Marketing
Symmetry Medical February 2013 - Present
Boys and Girls Club of Fall River March 2010 - Present
Symmetry Medical October 2010 - February 2013
1480 WSAR-AM January 2006 - September 2010
Dunkin' Brands February 2007 - February 2010
Skills
Management, Project Management, Operations Management, Program Management, Team Leadership, Access, Advertising, Forecasting, Time Management, Editing, Cross-functional Team..., Process Improvement, Fundraising, Product Development, Website Development, Constant Contact, Newsletter Production, Email Newsletter Design, AutoCAD, Machine Learning, Machining
Education
Bristol Community College 2011 — 2014
Associate's degree, Engineering
Bristol Community College 2005 — 2007
Associate's degree, Communication and Media Studies
Dunkin Brands October 2006 - Present
Cognex Corporation September 2005 - October 2006
Motorola, Broadband Comm. Sector 1984 - 2002
Motorola/Codex 1984 - 2002
Skills
Operating Systems, Unix Operating Systems, TCP, Linux, Analysis, Strategy, Management, Requirements Analysis, Strategic Planning, IT Strategy, SDLC, Vendor Management, Integration, Business Intelligence, IT Management, Software Project..., Telecommunications, Enterprise Architecture, Unix, TCP/IP, Wireless
Education
Brandeis University 2009 — 2012
Masters of Science, Information Technology Management
Northeastern University 1982 — 2002
BSBA, Management Information Systems
Dunkin' Brands September 2008 - Present
American Insulated Wire April 2007 - September 2008
Advanced Instruments, Inc. 2003 - 2007
Skills
Finance, Accounting, Financial Statements, Invoicing, Credit, Bank Reconciliation, Sales, Financial Reporting, Payments, Access, Budgets, Financial Analysis, Accounts Receivable, Pricing, Fixed Assets, Microsoft Excel, Payroll, General Ledger
Education
Bridgewater State College
Accounting
Dean College
Accounting
Mass Bay CC
AS, Accounting
Vista Higher Learning October 2010 - July 2013
Vista Higher Learning 2009 - October 2010
Dunkin' Brands 2007 - 2009
Dunkin' Brands 2006 - 2007
J. Jill Group 2004 - 2006
Reebok 2003 - 2004
Reebok 2001 - 2003
Macromedia (Formerly Allaire) 2000 - 2001
Corporate Software June 1997 - May 2000
Skills
Forecasting, General Ledger, Financial Analysis, Accounting, Financial Modeling, Budgets, Financial Reporting, Analysis, Variance Analysis, Finance, Hyperion Enterprise
Education
Bridgewater State University
MS
Bridgewater State University
BS
Dunkin' Brands February 2005 - Present
Dunkin' Brands February 2003 - February 2005
Colburn & Guyette Consulting Partners, Inc. 1991 - 2002
Skills
Retail, Space planning, Profit, Project Planning, Construction Management, Team Building, Operations Management, Process Scheduler, Restaurants, Space Planning
Education
Bridgewater State University 1993 — 1997
Bachelor of Applied Science (BASc), Business/Managerial Economics
Massasoit Community College 1988 — 1990
Associate's degree, Architecture
Dunkin' Brands October 2010 - Present
Dunkin' Brands September 2006 - October 2010
P&G October 2005 - September 2006
Gillette February 2001 - September 2006
Skills
SaaS, Vendor Management, IT Strategy, Leadership, Strategy, Strategic Planning, Management, Integration, IT Management, Business Intelligence, Process Improvement, Cross-functional Team..., Change Management, IT Operations, Business Analysis, Team Building
Education
Brandeis University
Master of Science, Information Technology Management
The George Washington University
Master's Certificate, Project Management
Dunkin' Brands April 2011 - Present
Burger King Corporation July 2010 - July 2011
Blockbuster August 2009 - February 2010
Game Crazy June 2004 - February 2009
Fanny Farmer Chocolates May 1999 - February 2004
TransWorld Entertainment January 1996 - May 1999
Skills
Multi-unit, Inventory Control, Income Statement, Franchising, Visual Merchandising, Inventory Management, P&L Management, District Management, Big Box, Customer Service, Food Service, Customer Retention, Pricing, Shrinkage, Employee Relations, Leadership, New Store Development, Team Leadership, Leadership Development, Training, Marketing, Purchasing, Planograms, Driving Results, Management, Team Building, Store Operations, Expense Management, Customer Satisfaction, Operations Management, Process Improvement, Menu Development, Strategic Planning, Restaurant Management, CPFR, Customer Experience, Forecasting, New Restaurant Openings, Recruiting, Employee Training, Business Planning, Budgets, Negotiation, Food Safety, Retail Sales, New Store Openings, Associate Development, Franchise Consulting, Performance Management, Restaurants
Education
Broome Community College
psychology
Dunkin' Brands December 2012 - Present
Fox Television February 2008 - June 2010
Fox Television March 2005 - February 2008
Van Stry Design 2004 - 2005
EIRE January 2001 - June 2004
Skills
Journalism, Public Relations, Broadcast, Media Relations, Broadcast Television, Television, Service Operation, Food Service, Six Sigma, Guest Service Management, Guest Recovery, Media Planning, Event Planning, Event Management, Interviews, Training, Customer Service, Video Production, Video, Social Media, Management
Education
Bryant University
BALS
Dunkin' Brands June 2013 - Present
Staples September 2012 - June 2013
Staples September 2011 - September 2012
Northfield Mount Hermon School August 2010 - August 2011
Central Michigan Life August 2007 - June 2008
WLNS Channel 6 May 2007 - September 2007
Education
Central Michigan University
Bachelor of Applied Arts, Broadcast and Cinematic Arts
Dartmouth College
Master of Arts, Creative Writing
Dunkin' Brands November 2014 - Present
Dunkin' Brands September 2007 - Present
CVS Health September 2014 - November 2014
Bacon Flaherty, LLC June 2006 - August 2006
Welch & Donohoe, LLP May 1999 - September 2005
Skills
Operating Budgets, Vendor Management, Operations Management, Business Process..., Cross-functional Team..., Negotiation, Executive Management, Leadership, Management, Process Improvement, Team Building, Strategy, Budgets, Business Analysis, Risk Management, Change Management, Strategic Planning, Program Management
Education
Suffolk University Law School 2003 — 2007
JD, Law
Bridgewater State University 1993 — 1998
BS, Psychology
Dunkin' Brands August 2008 - Present
Skills
Restaurant Management, Food, Inventory Management, Scheduling, Team Building, Restaurants, Food & Beverage, Operations Management, Catering, P&L, Customer Service
Education
California State Polytechnic University-Pomona 1986 — 1989
Bachelor's degree, Hotel, Motel, and Restaurant Management
Dunkin' Brands April 2007 - Present
Disney Parks & Resorts November 2002 - March 2007
Skills
Training, Curriculum Development, Customer Service, Food Service, Restaurant Management, Restaurants, Franchising, Talent Management, Succession Planning, Retail, Interviews, Food Safety, Menu Development, Time Management, Food, Catering, Food & Beverage, Team Building, Hospitality, Management
Education
California State University-Los Angeles
UCLA Extension Professional Pastry & Baking Program
Dunkin' Brands October 2014 - Present
Pepperidge Farm July 2013 - October 2014
Campbell Soup Company June 2012 - August 2012
Cambridge Associates July 2008 - June 2011
Education
University of Virginia - Darden Graduate School of Business Administration 2011 — 2013
MBA, Class of 2013
Bowdoin College 2004 — 2008
Sociology, Spanish
Milton Academy 1998 — 2004
District Attorney's Office 2011 - August 2015
Dunkin' Brands May 2006 - 2011
District Attorney's Office September 2010 - November 2010
Beauty Supply January 1999 - January 2002
Skills
Training, Recruiting, Customer Service, Sales, Merchandising, Spreadsheets, Research, Restaurant Management, Food, Management, Process Scheduler, Inventory Management, PowerPoint, Event Planning, Data Entry, Microsoft Office, Leadership, Legal Research, Public Speaking, Hiring, Team Building
Education
Bryant & Stratton College 2009 — 2010
Associates, Criminal Justice
Onondaga Community College 2006 — 2007
Associates in Applied Sciences, Graphic Communications
Syracuse University
Master's Degree, Social Work
Keuka College
Bachelor's degree, Criminal Justice
Bryant & Stratton College
Associates Degree, Criminal Justice
Dunkin' Brands February 2006 - Present
Citizens Financial Group, Inc. 1999 - 2006
McDonald's Corporation June 1990 - January 2001
Skills
Customer Service, Team Building, Operations Management, Franchising, Food Service, P&L, Retail, Management, Restaurants, Inventory Management, P, Restaurant Management, Budgets
Education
Bristol Community College 2003 — 2013
Associate's Degree
Suffolk University Law School August 2011 - Present
New England Law Boston July 2007 - July 2011
Dunkin' Brands August 2001 - June 2007
National Public Radio January 1996 - April 2001
Skills
Public Relations, Editing, Social Media, Nonprofits, Media Relations, Strategic Communications, Art Direction, Higher Education..., Higher Education, Press Releases, Multimedia, Web Design, Marketing Strategy, Marketing Communications, Marketing, Integrated Marketing, Public Speaking, Leadership, Newsletters, Copy Editing, Management, Blogging, Strategic Planning
Education
University of Michigan 1983 — 1987
BA, English Lit.
University of Iowa 1992 — 1995
MFA, Literary Nonfiction Writing
Bowling Green State University 1995 — 1997
Master of Arts (M.A.), Higher Ed. Student Affairs
Dunkin' Brands July 2015 - Present
Dunkin' Brands October 2010 - July 2015
Riverside Community Care March 2009 - October 2010
West Suburban YMCA February 2007 - March 2009
Skills
Financial Analysis, Forecasting, Variance Analysis, Financial Reporting, Essbase, Budgeting, Oracle, Hyperion Enterprise, Budgets, P&L, Team Building, Microsoft Excel, Management, Financial Modeling, Leadership, Accounting, Sarbanes-Oxley Act, Strategic Planning, Oracle Applications
Education
Brandeis University 2007 — 2009
MBA
Bradley University 2000 — 2004
Bachelor of Science, Accounting
Dunkin' Brands August 2010 - Present
Dunkin' Brands April 2006 - August 2010
Oscient Pharmaceuticals June 2004 - April 2006
Abbott Laboratories February 2002 - June 2004
Cabot Corporation June 1997 - February 2002
Education
Bridgewater State College 1993 — 2007
Bachelor degree, Bachelor of Science in Management Science – Concentration in Finance
Southern New Hampshire University 2001 — 2006
MBA, Business
Unum June 2014 - Present
Bryant University September 2013 - Present
Dunkin' Brands May 2010 - Present
Skills
Microsoft Office, Communication, Customer Service, Leadership, Time Management, Teamwork, PowerPoint, Microsoft Word, Microsoft Excel, Data Analysis, SQL
Education
Bryant University 2012 — 2016
Bachelor of Science (BS), Actuarial Mathematics, Minor in Business Administration
Scarborough High School 2008 — 2012
Dipolma, College/University Preparatory and Advanced High School/Secondary Diploma Program, Honors
Dunkin' Brands May 2009 - Present
Education
Brookdale Community College