Experience
NP Dodge Real Estate  January 2013 - Present
First Data   July 1997 - July 2012

Skills
Management, Risk Management, Business Analysis, Process Improvement, Credit, Financial Analysis, Financial Services, Accounting, National Association of..., Real Estate, Real Estate Transactions

Education
Metropolitan Community College

Randall School of Real Estate

Experience
Sawgrass Infiniti   January 2015 - Present
Sawgrass Infiniti   October 2013 - January 2015
Infiniti Of Coconut Creek  January 2006 - September 2013
First Data   September 2008 - July 2010
Phil Smith Automotive Group   April 2001 - January 2006
Vista Volkswagen   August 2004 - April 2005

Skills
Negotiation, Customer Service, Banking, Business, Management, Sales, Account Management, Sales Management, Customer Satisfaction, New Business Development, Strategic Planning, Forecasting, Sales Process, Profit, B2B, Customer Retention, Sales Operations, Finance, Salesforce.com, Selling, CRM, Business Development, Business Planning, Cold Calling, Direct Sales, Lead Generation, Marketing, Sales Presentations, Training, Leadership, Strategy, Retail, Team Building, Team Leadership, Marketing Strategy, Recruiting, Operations Management

Education
Michigan State University   1995 — 2000
Bachelors, Hospitality Business

Ogemaw Heights High School   1991 — 1995
Diploma, All

Experience
First Data   September 2014 - Present
United States Air Force  August 2011 - August 2014
United States Air Force  2010 - 2011
United States Air Force  2007 - 2010
United States Air Force  2006 - 2007
United States Air Force  2003 - 2006
United States Air Force  2002 - 2003
United States Air Force  2001 - 2002
US Navy  1998 - 2001
US Navy  1995 - 1998

Skills
DoD, Security Clearance, Military, Air Force, Information Assurance, Command, Defense, Military Operations, National Security, Top Secret, Military Experience, Program Management, Operational Planning, Systems Engineering, Intelligence Analysis, Government, Intelligence, Force Protection, Security, Process Improvement, Leadership, Navy, Integration, Organizational..., Weapons, Troubleshooting, Project Management, Team Leadership, Project Planning, Analysis, Training, Team Building, Emergency Management, SIGINT, C4ISR, Command, Tactics, COMSEC, Electronic Warfare, Contingency Planning, Intelligence Community, Exercises, Military Training, Counterterrorism, Readiness, Active Top Secret..., Personnel Supervision, Radar, Signals Intelligence

Education
National University   2007 — 2008
Master of Science (MS), Organizational Leadership

Air University   2011 — 2013
Air Command and Staff College

Air University   2006 — 2006
Squadron Officer School

National University   1997 — 2000
Bachelor of Science (BS), Information Technology, Magna Cum Laude

New Horizons   2009 — 2009
Project Management for Professionals

Air University   2003 — 2003
Fundamentals of Instruction

81st Training Group, Mississippi   2002 — 2002
Communications and Information Officer

Space Warfare System Center   2000 — 2000
Windows NT 4.0 LAN Administration

Fleet Intelligence Training Center, Pacific   1999 — 1999
Global Command and Control System Maritime Intelligence Center Manager

Fleet Intelligence Training Center, Pacific   1998 — 1998
Navy Tactical Command Systems-Afloat

Experience
Oportun  May 2014 - Present
Woodforest National Bank  April 2011 - May 2014
First Data   March 2007 - April 2011
SH Corporate Training   November 2004 - February 2007
University of Texas at Austin  May 2001 - May 2004
American Red Cross  November 1998 - May 2001

Skills
Performance Management, Leadership Development, Organizational..., Talent Management, Training, Human Resources, Consulting, Interviews, Employee Training, Employee Benefits, Employee Relations, Microsoft Office, Leadership, Employee Engagement, Organizational..., Recruiting, Strategic Planning, Instructional Design, Team Building, Analysis, Workforce Planning, Management, Applicant Tracking..., Succession Planning, Coaching, Staff Development, Conflict Resolution, Public Speaking, Data Analysis, Onboarding, Negotiation, Workshop Facilitation, Change Management, Talent Acquisition, Project Management, microsoft

Education
The University of Texas Health Science Center at Houston   2009 — 2013
PhD, Economics and Management, Genetics

Universidad de Buenos Aires   2004 — 2006
MSc, International Economic Relations

Pontificia Universidad Católica Argentina 'Santa María de los Buenos Aires'   2003 — 2004

The University of Texas at Austin   2000 — 2004
BA Honors, Cultural and Communication Studies

الجامعة الأردنية   2003 — 2003

MHS

MHS

Experience
B-yond Blessed Tea   February 2012 - Present
IRN PAYMENT SYSTEMS  October 2008 - May 2013
Business Payment Systems  May 2007 - June 2008
IRN PAYMENT SYSTEMS  October 2006 - May 2007
IRN Payments Systems   July 2006 - May 2007
Acies Inc   2006 - 2006
Concord EFS / First Data Resources   September 2003 - June 2004
Card payment systems   1998 - 2004
Concord EFS  1998 - 2004
first data   1998 - 2004

Skills
Financial Risk, Credit Cards, Credit, Debit Cards, Merchant Services, Payment Card Processing, Electronic Payments, Chargebacks, Analysis, Banking, Payment Systems, Management, Payment Industry, Risk Management, Mobile Payments, Executive Management, E-commerce, Underwriting, Software Documentation, Payment Gateways, Fraud, Strategic Partnerships, Customer Service, Sales, Relationship Management, Payments, Call Centers, Customer Retention, Start-ups, Mergers & Acquisitions, Funding, Cards, POS, Loans, Financial Services, Cross Selling, Gift Cards, Loyalty Programs, Transaction Processing, Portfolio Management, Accounting, Insurance, ACH, Customer Acquisition, Mobile Commerce, B2B, Negotiation, Internet Banking, E-payments, Acquiring

Education
Molloy College   1993 — 1994
Associate's degree, Liberal Arts and Sciences/Liberal Studies

Arch Bishop Malloy College

Attained college
associates degree, liberal arts

Experience
home  August 2012 - Present
First Data   August 1994 - February 2010
First Data Corporation  August 1994 - January 2002
Target  January 1985 - April 1991

Skills
Microsoft Applications, Recruiting, Travel Arrangements, Team Management, Leadership, Microsoft Excel, Training, Employee Relations, Microsoft Word, Human Resources, Resource Management, Microsoft Office 2007, PeopleSoft, Strategy, Interviews, Talent Acquisition, Management, Employee Benefits, Change Management, Program Management, Budgets, Project Management, Policy, Administration, Succession Planning, Project Planning

Education
Metropolitan Community College
Design and Applied Arts

Experience
North Highland  March 2015 - Present
Trillium Software  May 2014 - February 2015
Perficient  November 2012 - April 2014
Syphr, LLC   May 2008 - November 2012
Eastern NY FCU   July 2006 - September 2010
Vantria FCU   January 2005 - July 2006
First Data   June 2004 - December 2005

Skills
Program Management, Process Improvement, Management, Business Strategy, Product Development, Banking, Leadership, Marketing, Project Management, Business Development, Business Analysis, Product Management, Executive Management, eBanking, Credit Unions, SDLC, Sales, Strategic Planning, Change Management, Business Planning, Finance, Training, Strategy, Marketing Strategy, Vendor Management, Data Governance, Data Quality, Enterprise Data..., Risk Management

Education
Marist College   2012 — 2014
Masters of Science, Information Systems

St. John Fisher College   1987 — 1989
BA, Communictions

State University of New York College of Agriculture and Technology at Morrisville   1985 — 1987
Assoc., Journalism

Experience
ADT  September 2014 - Present
First Data   July 2011 - Present
Creative Bakery   October 2010 - November 2011
Marketing Werks  July 2009 - September 2010
URB Entertainment & Productions   March 2009 - November 2009
American Eagle Outfitters  October 2008 - March 2009
Owner Culinary Connection Catering   February 2005 - July 2008
Coca-Cola Enterprises  September 2007 - February 2008

Skills
Customer Service, E-commerce, Negotiation, Microsoft Excel, Contract Negotiation, Event Planning, Event Management, PowerPoint, Recruiting, Microsoft Word, Networking, Microsoft Office, Coaching, Budget, Payroll, Business Analysis, Business Development, Social Media, Public Speaking

Education
Michigan State University   1998 — 2003
Hospitality Business Managment

Michigan State University   1998 — 2003
BA, Hospitality Business Management

Experience
Independent Consultant  November 2013 - Present
First Data   October 2011 - November 2013
Merchant Payments Consultant   October 2010 - October 2011
INDIGO Payments  July 2010 - October 2010
First Data Merchant Services  September 2009 - June 2010
First Data Merchant Services  May 2004 - September 2009
First Data Merchant Services  March 2003 - May 2004
First Data Merchant Services  January 2000 - March 2003
First Data Merchant Services  November 1996 - December 1999
First Data Merchant Services  March 1999 - May 1999

Skills
CRM, Management, Process Improvement, Risk Management, Strategy, Training, Leadership, Finance, Start-ups, Payments, Electronic Payments, Relationship Management, Payment Card Processing, Merchant Services, Debit Cards, Strategic Partnerships, Credit Cards

Education
Nebraska Wesleyan University   1981 — 1985
Bachelor's of Science, Business Administration and Management, General

Experience
RealPage, Inc.   May 2014 - January 2015
RealPage, Inc.   April 2012 - May 2014
RealPage, Inc.   September 2011 - April 2012
Heartland Payment Systems  June 2008 - August 2011
Alliance Data  October 1999 - May 2008
First Data   June 1996 - October 1999
Enterprise Rent-A-Car  May 1992 - June 1996

Skills
SaaS, Business Development, Payment Processing, Payment Card Processing, Client Relationship..., Salesforce.com, Cross Selling, Contract Negotiation, Partnership Development, Prospect Research, Budgets, Building Relationships, Vendor Management, Financial Planning, Budget Management, Negotiation, Strategic Planning, Budgeting, Credit Card Processing, Debit Cards, ACH, IRD, CRM, Account Management, Electronic Payments, Payments, Credit Cards, Sales, Management, Customer Satisfaction, Customer Retention, Strategic Partnerships, Relationship Management, Sales Process, Integration, Direct Sales, Solution Selling, Lead Generation, Product Management, B2B, Cold Calling, Sales Operations, Pricing, Advertising, Relationship Building, Leadership, Strategy, New Business Development, Marketing, Sales Management

Education
Northern Illinois University   1987 — 1992

Experience
MeritCard Solutions  November 2013 - Present
First Data Merchant Services  February 2011 - November 2013
First Data   April 2010 - February 2011
First Data Merchant Services  February 2005 - April 2010
First Data Corporation  January 2001 - January 2004
First Data Corporation  1998 - 2004
First Data Solutions  January 1998 - January 2000
Dakota Wesleyan University  January 1997 - January 1998

Skills
Training, Customer Satisfaction, Customer Retention, Teamwork, Portfolio Management, Credit Cards, Relationship Management, Merchant Services, Management, Payment Card Processing, Customer Service, Financial Services, Payments, CRM, Debit Cards, Leadership, Vendor Management, Banking, Sales Operations

Education
University of Nebraska at Kearney
Bachelor of Science, Organizational Communication

Missouri Western State University   1991 — 1995
n/a, Music

Experience
Neptune Decking   February 2011 - June 2012
First Data   1995 - 2010
Chase Paymentech Solutions  2007 - 2008
Chase Merchant Services  2001 - 2007
First Data Merchant Services  1995 - 2001

Skills
Excel, Word, Access, Crystal Reports, PowerPoint, PeopleSoft, Remedy, Operating Systems, Windows, Microsoft Office, Avaya, Databases, Customer Service, Customer Relations, Call Center, Scheduling, Hardware, Compliance, Credit Cards, Documentation, Problem Solving, Vendor Relations, Troubleshooting, Sales Support, Customer Satisfaction, Computer Hardware, Team Leadership, Database Administration, Administration, Team Management, Workforce Management, Process Improvement, Inventory Management, Operations Management, Data Entry, Hiring, E-commerce, Account Management, Mentoring, Time Management, Data Analysis, Negotiation, Business Analysis, Quality Assurance, Spreadsheets, Supervisory Skills, Product Management, Telephone Skills, Team Building, MS Project

Education
University of Wisconsin-Madison - School of Business   1973 — 1974
SBA, Small Business Management, 4.0

Madison Area Technical College   1972 — 1973
Marketing, Marketing, 3.6

Lincoln High School   1969 — 1972
Diploma, General Studies, 3.4

Sun Prairie Senior High School   1968 — 1969
General, 3.8

Experience
Wells Fargo  February 2013 - Present
Kaplan University  July 2010 - April 2014
Aviva USA  August 2012 - October 2012
Wells Fargo  February 2011 - August 2012
First Data   March 2009 - September 2010
ITAGroup Inc  April 2008 - December 2008
Principal Financial Group  October 2005 - April 2008
Center for Technology in Government  June 2003 - August 2005
Mumford Center for Comparative Urban and Regional Research, University at Albany   May 2002 - May 2003
Office of Undergraduate Admissions, University at Albany   May 2001 - May 2002

Skills
Software Project..., Program Management, Project Delivery, Agile Methodologies, Scrum, IT Infrastructure..., Change Management, Management Consulting, Vendor Management, Management, Project Management, Full SDLC, IT Strategy, Team Building, Information Technology, MS Project, SDLC, Business Process, Software Documentation, ITIL, Project Portfolio..., Leadership, Strategy, Process Improvement, Business Analysis, Business Intelligence, Enterprise Software, Visio, Consulting, Requirements Analysis, PMO, Business Process..., Requirements Gathering, Resource Management, Systems Analysis, SharePoint, Agile Project Management, IT Management, Analysis, Business Requirements, Integration, Enterprise Architecture, Quality Assurance, Cross-functional Team..., CRM, Risk Management, Microsoft Project

Education
University at Albany, SUNY   1994 — 2001
PhD

State University of New York at Albany   2001 — 2003
MBA

Presidency College   1989 — 1991
MSc

Presidency College   1986 — 1989
BSc

Experience
First Citizens Bank  September 2013 - July 2015
Connect Search, LLC  July 2012 - March 2013
TEKsystems  March 2012 - July 2012
TTI of USA  September 2010 - January 2012
Apex  May 2009 - September 2010
First Data   October 2008 - March 2009
DHL  March 2007 - August 2008
Blue Cross Blue Shield  February 2005 - December 2006
Primus Software   March 2004 - February 2005
CIGNA  June 2001 - June 2003

Skills
Capacity Planning, Servers, AIX, HP-UX, DB2, Performance Tuning, Unix, Data Analysis, ITIL, MS Project, Troubleshooting, MVS, Data Center, Analysis, SAS, Netcool, COBOL, IBM iSeries, Hardware, SDLC, Disaster Recovery, Backup, Enterprise Architecture, Infrastructure, Vendor Management, IT Management, Solaris, VMware, Resource Management, Integration, IT Operations, IT Strategy, IBM AIX

Education
Michigan State University   1978 — 1982
Bachelor of Applied Science (B.A.Sc.)

Pontiac Catholic

Pontiac Catholic

The University of Texas at Arlington

Experience
Big Rock Advisors, LLC   2011 - Present
Kilgore Legal Group, LLC   2011 - May 2015
Western Union  March 2008 - June 2011
Western Union  July 2006 - February 2008
First Data   March 2003 - July 2006
AT&T  January 1997 - December 2001
Sherman & Howard, LLC   April 1994 - December 1997
Byrne Ruh & McDermott P.C. (and predecessor firm, Jensen Byrne Parsons Ruh & Tilton P.C.),   December 1992 - April 1994

Skills
Mergers, Executive Compensation, Corporate Governance, Securities Law, Investor Relations, Corporate Law, Executive Pay, Securities Regulation, Entity Formations, Contract Negotiation, Leadership, Privacy Law, Joint Ventures, Licensing, Employment Law, Due Diligence, Mergers & Acquisitions, Securities, AML, Commercial Litigation, Legal Compliance, Legal Advice, Arbitration, Management, Dispute Resolution, Legal Writing

Education
University of Michigan Law School   1989 — 1992
J.D.

Michigan State University   1985 — 1989
B.A., Business Administration

Experience
Syntel Inc  October 2002 - Present
American Express  1999 - 2009
FDC  2001 - 2002
First Data   2001 - 2002
DP Solutions  2000 - 2002
HCL Technolgies   1999 - 2001
HCL Technologies, America  1999 - 2001
Weyerhaeuser  1999 - 2000
Centum Systems   1994 - 1998

Skills
SDLC, Software Project..., Requirements Analysis, Business Analysis, Global Delivery, Vendor Management, Solution Architecture, Business Intelligence, Pre-sales, Requirements Gathering, IT Strategy, Agile Methodologies

Education
University of Madras   1990 — 1994
M.C.A, Computers

Presidency College   1988 — 1990
BSC, Physics

University of Utah - David Eccles School of Business
EMBA, Business Administration

Experience
Centura  June 2010 - August 2014
First Data   August 2007 - February 2010
Bank of America  July 2004 - August 2007
Motorola  March 2000 - June 2004
Motorola  1999 - 2000
Honeywell (previously know as AlliedSignal, Inc.)   1996 - 1999
Hewitt Associates  1994 - 1996
Xerox Corporation  1993 - 1995

Skills
Strategy, Change Management, Talent Management, Strategic HR, Employee Engagement, Culture Change, HR Transformation, Senior Executive..., Global Human Resources..., Leadership Development, HR Strategy, Leadership, Executive Compensation..., Succession Planning, Organizational..., Organizational Design, Talent Acquisition, E-commerce, Mergers & Acquisitions, Employer Branding, Onboarding, Organizational..., Team Building, Employee Relations, Executive Coaching, Human Resources, Recruiting, HR Analytics, Employee Benefits, Program Management, Management Development, Workforce Planning, Strategic Planning, Board of Directors..., Executive Staffing, Union Avoidance, Affirmative Action, Diversity & Inclusion, Employee Recognition, Business Acquisition, Management, Business Process..., Deferred Compensation, Personnel Management, Performance Management, HRIS, Compensation & Benefits, Labor Relations, Strategic Sourcing, Start-ups

Education
Michigan State University

Michigan State University - MLIR, Human Resources
MLIR, Human Resources & Organizational Effectiveness

The University of Chicago Booth School of Business
Executive Education - Strategy & Finance

University of Colorado at Boulder - Leeds School of Business
50 For Colorado Leadership Program

Experience
Anite  March 2015 - Present
Information Innovators Inc. (Triple-i)   2013 - Present
Ollies Sports Bar & Grille   February 2008 - Present
Ajax Amusements   June 2007 - February 2013
First Data   September 1998 - May 2007
TEKsystems  May 1996 - July 1998

Skills
Customer Service, Active Directory, SQL 2012 CLOUD AND QUERY, CISCO CCENT, Servers, Security, Data Center, System Administration, Networking, Perl, Microsoft SQL Server, Databases, Red Hat Linux, SQL, Computer Security, Restaurants, Operations Management, Customer Satisfaction, Team Leadership, Management, Team Building, Credit Cards, Process Improvement, Leadership, Microsoft Systems..., Desktop Virtualization..., Training, Troubleshooting, CCENT, VMware, Virtualization, Information Technology, ITIL, Security Clearance

Education
Penn State University   1990 — 1992
General Studies

Penn State University   1988 — 1991
General Studies, Business/Commerce, General

Experience
5LINX Enterprises Inc.  November 2012 - Present
NAVSUP Fleet Logistic Center   February 2012 - Present
Army National Guard  April 2008 - Present
Army National Guard  April 2008 - Present
First Data   May 2010 - February 2012
ACSS  February 2008 - November 2009
United States Postal Service  November 2006 - September 2007
Drexel University  April 2006 - September 2006
Allied Barton Security  August 2005 - April 2006
Blank Rome LLP  June 2005 - August 2005

Skills
Leadership, Customer Service, Public Speaking, Team Building, Leadership Development, Staff Development, Strategic Planning, Event Planning, Microsoft Office, Nonprofits, Employee Relations, Teaching, Fundraising, Coaching, Sales, Training, Human Resources, Marketing, Entrepreneurship

Education
Peirce College
Associates Degree, Business; Management

Peirce College
Bachelor's degree, Accounting

Experience
GHA Technologies  March 2012 - Present
RCS Technical Services, Inc.   May 2010 - April 2011
Efficient Technologies LLC   January 2005 - June 2010
T.E.A.M. Work (Tech-noid Engineering and Marketing)   July 1993 - December 2004
ChoiceOne Communications  October 2002 - March 2003
First Data   August 2001 - September 2002
MPower Communications  May 2000 - June 2001
atlink (@link, Dakota Services)   December 1999 - May 2000
USXchange   August 1999 - December 1999
Hunter Business Group  April 1995 - May 1996

Skills
Computer Hardware, Video, Audio, Telecommunications, Sales Management, Strategic Partnerships, Product Marketing, Healthcare IT, IT Management, IT Operations, Cloud Computing, Computer Security, Computer Graphics, Computer Literate, VoIP, Network Security, Network Design, IP Networking, SPIN Sales Training, Sound, Electronics, Marketing, CCTV, Direct Sales, Psychoacoustics, Web Design, Email, HD Video, Automotive, Broadcast Engineering, Video Editing, Sales, Training, IP, Unified Communications, Digital Media, Troubleshooting, Business Development, Selling, Managed Services, Security, Integration, Sales Operations, Solution Selling, Cisco Technologies, Channel Partners

Education
Milwaukee Area Technical College   1969 — 1971
AAS

Nathan Hale High School   1964 — 1969
Diploma

Experience
Vantiv  January 2015 - Present
SHARON BRANT CONSULTING   January 2014 - December 2014
First Data   2006 - 2013
MarketQuest International   2000 - 2006
Tactical Marketing Ventures  1999 - 2000
Exactis/Infobeat   1998 - 1999
TCI  1995 - 1997

Skills
Business Analysis, Vendor Management, Management, Competitive Analysis, Product Management, Market Research, Strategy, Product Marketing, Marketing Strategy, Payments, Product Launch, Analytics, Marketing, Business Intelligence, Marketing Research, Analysis, Customer Insight, Cross-functional Team..., Business Strategy, Business Planning, Project Management, Strategic Partnerships, Product Development, Segmentation, Leadership, CRM, Market Analysis, Competitive Intelligence, Qualitative Research, Project Planning, Data Analysis, Strategic Planning, Market Planning, Management Consulting, Start-ups, Marketing Management, Telecommunications, Executive Management, B2B, Program Management

Education
Northwestern University
BS, Industrial Engineering

Northwestern University - Kellogg School of Management
MBA, Marketing and Quantitative Methods

Experience
Alegent Creighton Health  November 2007 - Present
Alegent Creighton Health  January 2001 - November 2007
Alegent Creighton Health  November 1998 - December 2000
First Data   January 1998 - November 1998

Skills
Onboarding, PeopleSoft, Employee Relations, HRIS, Talent Acquisition, Performance Management, Benefits Administration, Deferred Compensation, Employee Benefits, Organizational..., Employee Engagement, Change Management, Human Resources, Labor Relations, Leadership, Compensation & Benefit, Talent Management, Executive Pay, Workers Compensation, College Recruiting, Benefits Negotiation, Management, New Hire Orientations, Recruiting, Applicant Tracking..., Temporary Placement, Workforce Planning, Interviews, Personnel Management, Job Descriptions, Succession Planning, Hiring, Leadership Development, Payroll, Program Management, Employment Law, Technical Recruiting, Internet Recruiting, Employee Training, Training, HR Consulting, Resume Writing, Sourcing, Strategic Planning, Background Checks, Staffing Services, HR Policies, Healthcare, Policy, Salary

Education
University of Nebraska at Omaha   1995 — 1998
BSBA, HR and Business

Northwest Missouri State University

Experience
America's Staffing Partner @ NAS Navy Hospital   June 2015 - Present
America's Staffing Partner @ NAS Navy Hospital   August 2009 - June 2015
Pensacola Nephrology Pa   August 2008 - May 2009
First Data   1996 - 2000

Skills
Healthcare Industry, Referral Management, Central Appointments, Customer Service, AHLTA, CHCS, TRICARE, Authorization, HIPPA, Medical Terminology, At Multitasking, Microsoft Office, Multi-line Phone, Online Advocacy, Medical Billing, ICD-9, Insurance Verification, Employee Training, MIQS, MICRO MD, AS400, CPR+, HCMS, Strategic Planning, Public Speaking, Home Care, Durable Medical..., Intakes, Social Media, Administrative..., Communication, Critical Thinking, Organization Skills, Time Management, Interpersonal Skills, Patient Advocacy, Health Advocacy, Healthcare, Hospitals, Training, Leadership, HIPAA

Education
Pensacola State College   2015 — 2017
Associate’s Degree, Health Services Management, currently attending

Experience
Comfort Keepers  February 2015 - Present
Shaklee Distributor  January 2014 - Present
Pinnacle Hospice   January 2013 - February 2014
First Data   July 2008 - January 2014

Skills
Sales Management, Small Business, Account Management, Direct Sales, Sales, Marketing, Banking, Selling, New Business Development, Strategic Planning, Electronic Payments, Credit, Merchant Services, Customer Service, Advertising, Relationship Management, Financial Analysis, Business Development, Payment Gateways, Underwriting, Payment Card Processing, Investments, Sales Process, Leadership

Education
Mississippi State University
B.S.

Experience
The Bath Kitchen Pros LLC   May 2015 - Present
ReBath Of Houston   September 2013 - March 2015
Superior Window Company   April 2012 - March 2013
West Shore Window & Door, Inc.   May 2011 - April 2012
West Shore Window and Door   May 2011 - April 2012
First Data   September 2009 - September 2011
First Data Merchant Services  September 2009 - May 2011
First Data   September 2009 - May 2011
Verizon (Coleman Group)   May 2008 - April 2009
First Data Merchant Services  April 2005 - April 2007

Skills
Account Management, Customer Service, Sales Operations, Customer Satisfaction, Sales, Sales Presentations, Sales Management, Salesforce.com, Time Management, Marketing, Selling, Cold Calling, Product Development, Customer Retention, Sales Process, New Business Development, Contract Negotiation, Business Development, Management, Team Building, Leadership, Strategic Planning, Marketing Strategy, Direct Sales

Education
Mountain State University   2011 — 2015
Computer Science

Mountain State University
Computer Science; Web Development

Mountain State University
Business; Management

Experience
Maxim Healthcare Services  April 2013 - Present
AAA Nebraska  April 2008 - March 2013
DC Centre   January 2004 - October 2007
First Data   April 2006 - June 2006
Family Fun Center  April 2005 - March 2006

Skills
Microsoft Excel, Microsoft Office, Microsoft Word, Avaya, CRM, APS, PPS, Internet Explorer, Safari, Firefox, Streets, 10 Key, PowerPoint, Google Maps, Bing Maps, PeopleSoft, Customer Service, Customer Support, Telephone, Telemarketing, Outlook, Social Networking, Property & Casualty..., Insurance, Banking

Education
Nebraska Methodist College   2015 — 2017
Bachelor’s Degree, BSN

Metropolitan Community College   2012 — 2015
Associate’s Degree, Liberal Arts and Sciences, General Studies and Humanities

Millard South High School   2005 — 2006
General Studies

Experience
ET Investments   March 2015 - Present
BPL Plasma  June 2014 - March 2015
Xcel Energy  February 2014 - October 2014
First Data   June 2012 - February 2014
CSL Plasma  August 1998 - June 2012
Cross Country Staffing  January 1997 - January 1998
Professional Security, Inc   January 1985 - January 1997

Skills
Computer Hardware, Printers, Citrix, Servers, Documentation, ITIL, Network Administration, Software Installation, Avaya, Software Documentation, Troubleshooting, Hardware, System Administration, Laptops, Windows Server, Help Desk Support, VPN, XP, Technical Support, Networking, Windows, Wireless Networking, VoIP, Microsoft Exchange, Project Management, Windows 7, Security, System Deployment, Training, Management, Databases, Active Directory, Norton Ghost, Windows XP, Switches, BMC Remedy, Call Centers

Education
PC Classes Online   2013 — 2014
Macintosh Support, Computer Science, A

PC Professor   2000 — 2000
MCSE WIndows NT 4.0, Windows 2000 MCSE Certification

Lynn University   1991 — 1991
Business Administration, Business - Finance - Computers

College of Boca   1990 — 1991
B.A, Business Administration

Experience
Allscripts  August 2006 - Present
IBM Global Services  June 2003 - July 2006
MSI  2003 - 2005
First Data   1998 - 2003

Skills
Servers, Information Technology, Active Directory, VMware, IT Management, Networking, Network Security, Security, Windows Server, Citrix, SaaS, Virtualization, DHCP, Leadership, Troubleshooting, Microsoft Exchange, Microsoft SQL Server, Project Management, Enterprise Software, Software Documentation, SharePoint, Data Center, System Administration, Integration, VMware ESX, Disaster Recovery, Vendor Management, VPN, vSphere, ITIL, Technical Support, DNS, SQL, Cloud Computing, Windows 7, Windows

Education
Kennesaw State University
MIS

Experience
Papa Murphy's Take N Bake Pizza  September 2011 - Present
First Data Commercial Services  May 2001 - August 2011
First Data   2001 - August 2011
First Data USA  May 2001 - August 2010

Skills
Leadership, Sales, Sales Management, Coaching, Merchant Services, Payment Card Processing, Electronic Payments, Debit Cards, Credit Cards, Payments, Relationship Management, Mobile Payments, Financial Services, ACH, Payment Systems

Education
Oglethorpe University   1986 — 1990

Experience
State of California  December 2009 - Present
MSI Systems Integrators  June 2008 - July 2008
First Data   June 1995 - May 2007
NCG Data Services   October 1991 - June 1995
Pacific Volt   August 1990 - September 1991
DPCS/Execusoft   November 1989 - June 1990
TRW/Information Services Division   August 1985 - June 1989
NCG Data Services   November 1985 - January 1986
Equifax Services  July 1982 - June 1985
NCG Data Services   November 1981 - June 1982

Skills
VSAM, COBOL, JCL, CICS, Mainframe, TSO, Assembly, Visual Studio, Visual Basic, SQL, PL/1, Windows, Java, C, C++, Easytrieve, Fortran, QMF, REXX, Websphere, RAD, Microsoft Office, RPG, IMS DB/DC, Pascal, Intertest, Dbase, ISAM, Typesetting, MS-DOS, Typing, OCR, Spreadsheets, VM, ISO8583, Navy, DB2, Visio, z/OS, Unix, Application Development, Databases, Operating Systems, SDLC, FTP, Programming, Systems Analysis, XML, ASP, PL/SQL

Education
Metropolitan Community College   2007 — 2007
na, Solidworks

Chaffey College   1971 — 1971
none

Upland High School   1967 — 1968
HS, General Education

St. Joseph K-8   1958 — 1967
none

Experience
First Data, Informatix, Systems & Methods, and LATCH   2013 - Present
First Data   2007 - 2013
Bouchard Communications Group   2006 - 2007
Pinnacare   2005 - 2006
Meridian Systems, Latham Truss, Stretch-n-Grow   2004 - 2005
DST Output  1994 - 2004

Skills
Leadership, Cross-functional Team..., Management, Business Development, Process Improvement, Business Process..., CRM, Strategic Planning, Operations Management, Program Management, Executive Management, Team Building, Change Management, Vendor Management, Business Analysis, Budgets, Marketing, Contract Negotiation, E-commerce, Direct Sales, Team Management, Customer Satisfaction, Six Sigma, IT Management, Customer Service, Sales Operations, Contract Management, Call Centers, Strategic Partnerships, Financial Services, Public Relations, Financial Analysis, Outsourcing, Multi-channel Marketing, Business Planning, Start-ups, Account Management, Business Process

Education
Pepperdine University
MBA, Business Administration

Texas A&M University
B.S., Industrial Engineering

Experience
First Data Corporation  December 2012 - Present
First Data Corporation  May 2012 - December 2012
First Data   July 2007 - November 2012
Viewpointe  November 2003 - January 2007
Viewpointe  July 2001 - October 2003
CompuBank   February 2000 - June 2001
Compaq  July 1997 - February 2000

Skills
Business Analysis, Risk Management, SDLC, Payment Card Processing, Process Improvement, Integration, Cross-functional Team..., Team Leadership, Business Strategy, Business Process, IT Management, Banking, Business Intelligence, Software Development, Vendor Management, Management, IT Strategy, Project Management, Strategy, Start-ups, Leadership, Data Center, Quality Assurance, Strategic Planning, Program Management, Software Project..., Business Process..., Financial Services, Information Technology, Business Continuity, Consulting, Disaster Recovery, Data Warehousing, Enterprise Architecture, Change Management, Requirements Analysis, Payments, Analysis, Credit Cards, Project Portfolio...

Education
Texas A&M University - Mays Business School   1995 — 1997
Master of Business Administration (MBA), Banking, Corporate, Finance, and Securities Law

Missouri State University   1990 — 1992
BS, Accounting

William Woods University   1988 — 1989
NA, Computer and Information Sciences and Support Services

Experience
Elan Financial Services  December 2009 - Present
First National Bank of Omaha  2007 - October 2009
First National Bank of Omaha  January 2006 - February 2007
InfiCorp   2004 - 2006
Citigroup, Inc.   1997 - 2004
First Data   1993 - 1996

Skills
CRM, Credit Cards, Cross-functional Team..., Marketing, Marketing Strategy, Product Management, Product Marketing, Relationship Management, Strategy, Vendor Management, Portfolio Management, Product Development

Education
The University of Dallas   2000 — 2003
MBA, Marketing

Purdue University
Bachelor of Science, Organizational Leadership and Supervision

Experience
First Data Corporation  May 2014 - Present
First Data   November 2008 - Present
First Data Corporation  February 2007 - Present
First Data Merchant Services  2003 - Present
Reuters  1995 - 2001

Skills
Management, Project Management, Program Management, Process Improvement, Integration, Business Analysis, Requirements Analysis, Software Project...

Education
Stony Brook University   1991 — 1995
MS

Stony Brook University   1986 — 1988
MS

Molloy College   1975 — 1979

Experience
Bank of America  July 2010 - Present
First Data   January 2003 - July 2010
GE India Technlogy Centre   May 2000 - January 2003
TCS  May 1997 - May 2000

Skills
Software Project..., SDLC, Requirements Analysis, Vendor Management, CRM, PMP, Project Portfolio..., Global Delivery, Program Management, Business Analysis, Solution Architecture, IT Strategy, Agile Methodologies, Enterprise Architecture, SOA, Integration, PMO, Resource Management, Requirements Gathering, Software Development, Project Management, Agile Project Management, Business Intelligence, E-commerce, Leadership

Education
Osmania University   1995 — 1997
MBA

Osmania University   1991 — 1995
BS, Mechanical Engineering

Experience
hibu  January 2012 - Present
first data   March 2007 - January 2012
Yellow Book  March 1998 - March 2007

Skills
Cold Calling, Account Management, Salesforce.com, Sales, Merchant Services, Payment Card Processing, Sales Management, Payments, Relationship Management, New Business Development, Lead Generation, B2B, Advertising Sales, Search Advertising, Yellow Pages, Internet Yellow Pages, Digital Marketing, Financial Analysis, Credit Cards

Education
Kingsborough Community College   1982 — 1985

Experience
First Data   2007 - Present
ACM  February 2006 - February 2007
FirstData  January 2002 - February 2006
Corillian  1997 - 2001
Corillian  1997 - 2001

Skills
Agile Methodologies, .NET, Web Services, SDLC, SOA, WCF

Education
Portland State University   1994 — 1998
BS, Computer Science

Experience
First Data   Account ManagerFirst Data Corporation2004 - Present

Education
Oregon State University   1969 — 1973

Experience
Bank of America Merchant Services  December 2010 - Present
First Data   January 2003 - December 2010

Skills
Banking, Credit, Credit Cards, Relationship Management, Payment Card Processing, Financial Services, Merchant Services, Electronic Payments, Salesforce.com, Payments, Recruiting, Account Management, Sales Management, Sales, Strategic Partnerships, Management, Leadership, Business Development, Mobile Payments

Education
Marquette University   1996 — 2000

Pius XI

St. MM

Experience
First Quality Enterprises  March 2015 - Present
Honeywell Automation and Control Systems   June 2014 - March 2015
Honeywell Security Group  February 2007 - May 2014
First Data   2000 - 2006
Lehman Brothers  1991 - 1997

Skills
Human Resources, Onboarding, Performance Management, Workforce Planning, Deferred Compensation, HRIS, Employee Engagement, Employee Relations, Talent Acquisition, Organizational..., HR Policies, Labor Relations, Succession Planning, Talent Management, Management, Leadership, Change Management, Organizational Design

Education
Pace University - Lubin School of Business
BBA, Human Resources

Experience
First Data   January 2002 - Present

Skills
Internal Communications, Corporate Communications, Content Management, Marketing Communications, Integrated Marketing, Strategic Communications, Digital Marketing, Marketing Strategy, Management, Leadership, Program Management

Education
Providence College   1984 — 1988

Experience
First Data   March 2000 - Present
Associated Merchant Services   2000 - Present
First Data Merchant Services  2000 - Present

Skills
Payment Card Processing, Merchant Services, Credit Cards, Electronic Payments, Salesforce.com, Account Management, Cold Calling, Sales Management, Sales, Relationship Management, Direct Sales, New Business Development, Payments, B2B, Banking, Sales Process, Credit, Debit Cards, Financial Services, Mobile Payments

Education
Olivet Nazarene University   1984 — 1986
Bachelor's degree, Business Administration and Management, General

Experience
ACI Worldwide  August 2005 - Present
First Data   January 1994 - August 2005

Skills
Payment Card Processing, E-payments, Strategic Partnerships, Sales Management, CRM, Strategy, Salesforce.com, Management, Vendor Management, Product Management, Payments, SaaS

Education
Penn State University   1981 — 1985

Experience
Firs Data Resources   2011 - Present
First Data Corporation  November 2007 - Present
FDR  2007 - Present
First Data   February 2000 - September 2007
fdr  1990 - 2007
fdr  1990 - 2007
fdc  1990 - 2007

Education
Metropolitan Community College   1999 — 2004

Experience
First Data   March 2008 - Present
First Data Resources  January 2003 - March 2008

Skills
Financial Risk, Fraud, Credit Cards, Payment Card Processing, Payments, Electronic Payments, Debit Cards, Banking, Financial Services, Credit, Risk Management, Mobile Payments, Project Management, Leadership, Strategy, Cards

Education
Northwest Missouri State University   1999 — 2002
Bachelor of Science (BS), Business Management & Marketing

Skutt Catholic

Experience
First Data Resources  March 2011 - Present
First Data   1998 - 2008

Skills
JCL, CICS, TSO, SDLC, Mainframe, DB2, Agile Methodologies, Credit Cards, VSAM, COBOL, Software Development, Payment Card Processing, Requirements Analysis, Fileaid, Software Project...

Education
Peru State College   1991 — 1996

Experience
FirstComp  March 2014 - Present
Physicians Mutual  November 2010 - Present
First Data   February 2001 - April 2010
First Data   January 1995 - January 2001
Viatel  January 1993 - January 1995
Amoco  January 1988 - January 1993
IT Liaison   January 1986 - January 1988

Skills
Agile Methodologies, Distributed Systems, Mainframe, Payment Systems, Credit Cards, Insurance, SDLC

Education
University of Nebraska (UNO)   1980 — 1985
Bachelors of Science, Business Administration \ Accounting, 3.0

University of Nebraska at Omaha   1980 — 1985

Metropolitan Community College
Associates Degree, Programming

Experience
Fiserv EFT  October 2012 - Present
First Data Resources  May 2008 - October 2012
First Data Utilities   September 2006 - May 2008
First Data   May 2001 - August 2006

Education
Northwest Missouri State University
Bachelor of Science (BS), Business Management, Finance

Experience
Merritt International   September 2011 - Present
Global Business Solutions  January 2004 - Present
eWise Systems   April 2010 - September 2011
Profit Technologies  2004 - 2006
First Data   2002 - 2005

Skills
Business Strategy, Treasury Management, Strategy, Business Process, Banking, Product Management, Strategic Planning, Leadership, Management, Financial Services, Competitive Analysis, Mergers, Credit Cards, Electronic Payments, Payments, Cash Management, Emerging Markets, Acquiring, Restructuring, Mergers & Acquisitions, Sales Management, Business Development, Strategic Partnerships, New Business Development, Mobile Payments, Consulting, Risk Management, Executive Management, Relationship Management, Start-ups

Education
Metropolitan State College of Denver   1977 — 1980
BA, Accounting

Experience
TeleTech  May 2015 - Present
First Data Corporation  December 1999 - July 2014
First Data   December 1998 - July 2014
Greenbrier & Russel, Inc.   1991 - 1999

Skills
Disaster Recovery, SDLC, Databases, Microsoft SQL Server, Data Warehousing, SQL, Windows Server, Enterprise Architecture, Data Center, Servers, SharePoint, Software Development, Database Design, Requirements Analysis

Education
Milwaukee Area Technical College   1980 — 1988

Grafton High School   1975 — 1979

Experience
First Data   2008 - Present
First Data   February 2008 - September 2008
PayLife Bank GmbH  November 2003 - January 2008

Skills
Business Development, Payment Systems, Business Strategy, Mobile Payments, Payments, Strategy, Payment Card Processing, Debit Cards, Credit Cards, Change Management, Management, Project Management, Electronic Payments, Product Management, Sales, Banking, Financial Services, Strategic Partnerships, Strategic Planning, Sales Management, E-commerce, Marketing

Education
WU (Vienna University of Economics and Business)   1997 — 2003
Mag.rer.soc.oec., Marketing, business informatics, Master

Miami University   2002 — 2002

Experience
MasterCard Integrated Processing Services (IPS)   March 2013 - Present
MasterCard  May 2010 - March 2013
First Data   1977 - 2007

Skills
Credit Cards, Electronic Payments, Payment Systems, Payments, Mobile Payments, Debit Cards, Vendor Management, Process Improvement, Payment Card Processing, Transaction Processing, Business Analysis, Risk Management, Program Management, Financial Services, Product Management

Education
University of Nebraska-Lincoln   1976 — 1977

Metropolitan Community College

Experience
WellCare  September 2012 - Present
Bible League International  June 2010 - February 2012
St Lucie Medical Center  June 2005 - November 2009
Ascension Health  2001 - 2003
Media One  1995 - 1999
First Data   1991 - 1994
AT&T  1985 - 1991
Brown Group, Inc.   1980 - 1985

Skills
Corporate Communications, Crisis Communications, Issues Management, Merger Communications, Community Relations, Public Affairs, Public Relations, Media Relations, Video Production, Corporate Branding, Employee Communications, Marketing Communications, Newsletters, Editing, Writing, Event Management, Public Speaking, Strategic Communications, Internal Communications, Copywriting, Executive Communications, Speech Writing, Employee Engagement, Crisis Management, Publicity, Brand Management, Brand Developement, Advertising, Focus Groups, Web Content Management, Intranet Strategy, Nonprofits, Communication Training, Strategy, Mergers & Acquisitions, Leadership, Copy Editing, Community Development

Education
Webster University   1989 — 1992
M.A., Media Communications

Northwestern University
Bachelor of Science, Speech

Experience
Vantiv  May 2011 - Present
Travelex  February 2009 - July 2010
Banking, Financial Services, MSB   November 2008 - January 2009
First Data   2001 - 2007
Western Union  1999 - 2001
Western Union  1996 - 1999

Skills
Electronic Payments, Payments, AML, Credit Cards, Financial Services, Debit Cards, Mobile Payments, Payment Card Processing, Risk Management, Fraud, Payment Systems, Banking, Financial Risk, Mergers, Bank Secrecy Act, KYC, Corporate Governance, Financial Regulation, Vendor Management, OFAC, E-payments

Education
Denver Paralegal Institute   1989 — 1989
Certificate, General Practice

Metropolitan State University of Denver   1984 — 1988
BA, Political Science / Markerting

Carmel High School   1979 — 1982

Experience
First Data   August 2015 - Present
Contractor  December 2013 - March 2015
CH Mack   June 2009 - November 2012
Convergys  June 1978 - March 2009

Skills
SDLC, Business Analysis, Requirements Analysis, Software Project..., Program Management, Process Improvement, Integration, Visio, PMO, Telecommunications, Agile Methodologies, Cross-functional Team..., Software Development, Systems Analysis, Microsoft SQL Server, Vendor Management, Business Intelligence

Education
Northern Kentucky University   1974 — 1978
BA, Political Science

Morehead State University   1971 — 1973

Experience
HSBC Private Bank  March 2011 - Present
First Data   July 2010 - March 2011
Seaboard Marine  October 2008 - September 2009
Lehman Brothers  2001 - 2008
Smith Barney  September 1988 - June 2001

Skills
PMP, Project Management, Program Management, IT Management, Business Analysis, SDLC, PMO, Vendor Management, IT Strategy, Process Improvement, Visio, Risk Management, Software Project..., Financial Services, Business Intelligence, Requirements Analysis, Portfolio Management, Management, Equities, Project Portfolio..., Scrum, Function Point Analysis

Education
LIU Brooklyn   1983 — 1986
MBA, MIS

University at Albany, SUNY   1977 — 1981
BS, Accounting

Experience
Huntington National Bank  2011 - Present
Huntington National Bank  October 2003 - 2010
First Data   1997 - 2003

Skills
Product Management, Commercial Banking, Treasury Management, Cross-functional Team..., Loans, Credit, SDLC, Banking, Retail Banking, ACH, Business Analysis, Treasury Services, Electronic Payments, Customer Service, Payments, Risk Management, Project Management, Internet Banking, Management, Cash Management, Credit Cards, Strategic Planning, Financial Services, Vendor Management, Process Improvement, Relationship Management, Leadership

Education
Otterbein University   1998 — 2001
BA, Business

Experience
First Data   May 1988 - Present

Skills
Payment Card Processing, Debit Cards, Electronic Payments, Transaction Processing, Payment Systems, Credit Cards, Payments, Credit, Portfolio Management, Banking, Mergers, Executive Management, Vendor Management, Business Analysis, Process Improvement, Outsourcing, Product Management, Strategic Planning, JCL, Change Management

Education
Midland University   1983 — 1987
BSBA, Business, Economics

Blair High School   1979 — 1983

Experience
PowerPay  June 2013 - Present
Goold Health Systems  March 2011 - June 2013
First Data   August 2003 - March 2011
Weyerhaeuser  1998 - 2002
Tripp Lite  1995 - 1998

Skills
Microsoft SQL Server, SQL, Databases, Troubleshooting, Business Analysis, Windows, Programming, SSIS, T-SQL, Process Improvement, SSRS, Disaster Recovery, Data Warehousing, Software Documentation, Systems Analysis, Requirements Analysis, Visio, ETL, Database Administration, IIS, SharePoint, Database Design

Education
Miami University   1989 — 1993

Experience
Access Management Services   July 2013 - Present
Colorado Access  June 2009 - July 2013
The Parent Company  May 2008 - March 2009
First data   2006 - 2007
CoBank  1997 - 2006

Skills
Public Speaking, Time Management, Process Improvement, Financial Analysis, Budgets, Analysis, Accounts Receivable, Microsoft Excel, Business Analysis, Payroll, Auditing, Business Intelligence, Internal Controls, Data Analysis, Accounting, Leadership

Education
Montana Tech of the University of Montana   1986 — 1991
BS, Accounting and Finance

Butte Central Catholic High School   1978 — 1982

Experience
First Data Merchant Services  March 2003 - November 2008
First Data   2003 - 2008

Education
Niagara College

Experience
First Data   April 2015 - Present
DasNet Corporation  January 2013 - April 2015
Lowe's Home Improvement  March 2006 - January 2013
Ryder System, Inc  October 1998 - July 2004
Goldman Sachs (RR Donnelly)   December 1997 - October 1998
Fritz Companies, Inc  January 1995 - December 1997

Skills
Customer Service, Customer Relations, Microsoft Office, Vendor, Analysis, Planning, Compliance, Administration, Retail, Research, Windows, Mac OS X, iWork, Illustrator, Photoshop, Visio, FrontPage, Proposal Writing, Proposal Management, Proposal Preparation, Proposal Generation, Proposal Creation, Proofreading, Writing, Technical Writing, Report Writing, Training, Marketing, Project Management, Project Planning, Operations Management, Business Development, Budgets, Sales, Marketing Strategy, Software Documentation, Logistics, Team Building, Management, Cross-functional Team...

Education
The University of Georgia   1988 — 1991
Bachelor of Arts, Comparative Literature

Middle Georgia State University   1984 — 1987
Associate, Business Administration

Experience
Verizon Business  April 2008 - April 2009
First Data   February 2008 - April 2008
Cook Street School of Fine Cooking   January 2008 - February 2008

Education
Metropolitan State University of Denver

Chatfield Senior High School

Experience
TSYS  July 2012 - Present
First Data   November 1997 - May 2012

Skills
Credit, Banking, Relationship Management, Process Improvement, Customer Retention, Software Documentation, Account Management, Access

Education
Metropolitan Community College
Business

Experience
JLG Industries  February 2015 - Present
Hagerstown Community College  March 2011 - February 2015
First Data Corporation  March 1999 - December 2009
First Data   November 1995 - March 1999

Skills
Employee Relations, Coaching, HR Business Partnering, Training & Development, Onboarding, Talent Acquisition, Talent Management, Workforce Planning, Human Resources, Employee Engagement, Succession Planning, Benefits Administration, HR Policies, Labor Relations, College Recruiting, Performance Management, Employee Training, Change Management, Personnel Management, HR Consulting, FMLA, Employer Branding, Process Improvement

Education
Lock Haven University of Pennsylvania
BA, Social Services

Lock Haven University of Pennsylvania

Experience
Payment Solutions Consultant   February 2012 - Present
Eliot Management Group  March 2007 - January 2012
Wells Fargo Merchant Services  2005 - March 2007
Retriever Payment   2004 - 2005
Paymentech  2003 - 2004
First Data   2001 - 2003
Discover Financial Services  1991 - 2001
Valley National Bank  1983 - 1987

Skills
Business Networking, Customer Retention, Creative Problem Solving, Merchant Services, Portfolio Management, B2B, New Business Development, Consultative Selling, Cold Calling, Sales Management, Contract Negotiations, Solution Selling, Direct Sales, Account Management, Customer Relations, Contract Negotiation, Team Building, Negotiation, Customer Service, Sales Support, Strategic Planning, Credit Card Processing, Pricing, Salesforce.com, Forecasting, Credit Cards, Sales, Selling, Business Development, Marketing Strategy, Payment Card Processing, Sales Process, Sales Operations, Team Leadership, Leadership, Telesales, Call Center, Recruiting, Payments, Strategic Partnerships, Call Centers, Small Business, Management, Time Management, Credit, Lead Generation, Electronic Payments, Banking, Debit Cards, CRM

Education
American Institute of Banking

Pima Community College

Experience
The Aurora Singers   March 2007 - March 2012
Charles Schwab & Co  October 2010 - November 2010
Vaisala  September 2008 - February 2010
First Data   October 2007 - January 2008
Springbok Services  April 2007 - July 2007
Expediter's International   April 2006 - September 2006
Qualcomm  April 1997 - June 2004

Education
MiraCosta College   2013 — 2013
Certificate, Professional Bookkeeping

Morse High School

South Bay Trade Schools

Experience
Creighton University Medical Lab   July 2012 - February 2013
CSG International  August 2007 - February 2010
First Data   July 1996 - July 2007

Skills
Excellent verbal and..., Phlebotomy, Wide range of..., Adept with computer..., Hematology/Urinalysis, Clinical Chemistry, Blood Bank, Clinical Microbiology, Basic Life Support, Communication

Education
Southeast Community College   2010 — 2012
Associate of Applied Science, Medical Laboratory Technology

Metropolitan Community College   1999 — 2002
Associate's degree, Web Design

Wayne State College
Bachelor of Science Degrees, Biology and Broadcast Communications

Experience
First Data   January 2007 - Present

Education
Pace University