Experience
Enterprise Rent-A-Car  November 2006 - Present
Rent-A-Center   November 2003 - November 2006
RTM Resturant Group   February 1999 - November 2003

Skills
Customer Satisfaction, Vehicles, Automotive, Profit, Sales Management, Customer Service, Team Building, Process Improvement, Coaching, Budgets, Project Management, Sales, Management, Training, Leadership, Strategic Planning, Team Leadership, Account Management, Public Speaking, Recruiting, Operations Management

Education
Dekalb Technical College   2000 — 2002
Associate's degree, cisco Specialist

Florida Agricultural and Mechanical University   1990 — 1994
Bachelor's degree, Economics/Business

Experience
Warren Hemphill   July 2014 - Present
Sunoco  2012 - 2013
Rent-A-Center   May 2008 - August 2009

Skills
Cashiering, Retail, Merchandising, Inventory Management, Store Management, Visual Merchandising, Retail Sales, Inventory Control, Customer Service, Sales, Cash Register, Customer Satisfaction, Time Management, Profit, First Time Home Buyers, Investment Properties, Sellers

Education
ECPI University   2003 — 2005
Diploma, IT Networking and Security Management

Experience
Dick Smith Ford  August 2014 - Present
Hendrick Automotive Group  July 2012 - August 2014
Forest Hill Calvary Cemetery   January 2010 - September 2012
Rent-A-Center   May 2009 - August 2010
Freightquote  February 2008 - February 2010
First National Mortgage Sources  January 2005 - February 2008
Mortgage Plus  January 2004 - January 2005
Wright Lending   February 2002 - December 2004

Skills
Sales, Mortgage Servicing, Account Management, Microsoft Office, 10 Key, Negotiation, Sales Management, Computer Application..., Exceed Sales Goals, Communication, Telephone Skills, Scheduling

Education
DeVry University   1985 — 1986
Computer Science

Southwest High School   1983 — 1984
High School Diploma, General Studies

Experience
Target  December 2012 - January 2014
MarketSource  August 2012 - January 2013
Staples  May 2011 - August 2012
Rent-A-Center   September 2010 - April 2011
GameStop  August 2006 - May 2010

Skills
Computer Hardware, Computer Repair, Customer Service, Leadership Development, Staff Development, Staff Management, Management, Store Management, Team Leadership, Cross-functional Team..., Technology, Payroll, Budgets, PnL Management, Adaptability, Resiliency

Education
El Camino College   2012 — 2016
Associate of Arts (A.A.), Business, Management, Marketing, and Related Support Services

Experience
A-truss   June 2011 - May 2014
Rent-A-Center   April 2010 - August 2010

Skills
Microsoft Excel, Microsoft Word, Public Speaking, Microsoft Office

Education
Southern Utah University   2014 — 2015
Bachelors Degree, Accounting

Dixie State College   2010 — 2014
Associate of Science (A.S.), Business

Snow Canyon High School   2004 — 2009

Experience
Principal Financial Group  February 2008 - Present
Libertarian Party of Nebraska   April 2011 - September 2013
Village of Greeley   August 2009 - November 2011
Rent-A-Center   September 2004 - February 2008
Papa Murphy's International  October 2002 - September 2004

Skills
Operations Management, Retail Sales, Politics, Strategic Financial..., Customer Service, Customer Oriented, Staff Supervision, Customer Retention, High Organizational..., Customer Satisfaction, Investment Advisory, Blogger, Mentoring Of Staff, Supervisory Skills, Christian Education, Training, Insurance

Education
Eastern Nazarene College   1999 — 2000
None, Secondary Education and Teaching

Experience
Rent-A-Center   November 2014 - Present
Assistance Center of Collin County  August 1999 - June 2012
Marathon Electric Motors   November 1994 - May 1996

Skills
Administrative..., Office Administration, Accounts Payable, Accounts Receivable, Invoicing, inside Sales, Purchase Orders, Statistical Reporting, Spreadsheets, Administrative Work, Data Entry, Records Management, Invoice Processing, Expense Reports, Confidentiality, Calendars, Expenses, Fax, Bookkeeping, Receptionist Duties, Telephone Skills, Appointment Scheduling, File Management, Wordperfect, Petty Cash, Meeting Scheduling, Executive Level...

Education
Eastern New Mexico University   1984 — 1985

Artesia High School, Artesia, NM   1981 — 1984
High School Diploma

Experience
Macy's  March 2015 - Present
Rent-A-Center   October 2014 - February 2015
Domino's Pizza  April 2014 - January 2015
Chiyoda Corporation  February 2013 - December 2013
Barnes & Noble  July 2011 - May 2012

Skills
Microsoft Excel, Press Releases, Social Networking, Speech Writing, Copy Editing, Teamwork, Microsoft Office, Journalism, Editing, Final Cut Pro, InDesign, Photoshop, Marketing, Advertising, Fundraising, Spanish, Windows, Microsoft Word, Social Media Marketing, Non-profits, Time Management, Customer Service, Photography, Strategic Communications, Social Media, Public Relations, Copywriting, Event Planning, Internal Communications, Public Speaking, Market Research, Event Management, Graphic Design, Blogging, Research, Facebook, Media Relations, Leadership, Community Outreach, Marketing Strategy, PowerPoint, Team Leadership, English, HTML, Illustrator, Adobe Creative Suite, Marketing Communications, Creative Writing, Corporate Communications

Education
DePauw University   2009 — 2013
Communication, General

DePauw University

Experience
Regus Management Group  December 2014 - Present
My Kitchen Catering   February 2007 - September 2014
Continental Warranty Inc.   October 2004 - January 2007
Verizon Wireless  March 2002 - September 2004
Solutions  April 2001 - March 2002
Rent A Center  January 2000 - March 2001
Advance America  August 1998 - January 2000

Education
Edmonds Community College   2015 — 2017
ATA Business Management, Business Management and Human Resources

Marysville Pilchuck High School   1993 — 1996
GED, AP and College Prep, 4.0+

Experience
Rent-A-Center   May 2006 - Present
Rent-A-Center   August 2003 - May 2006
Rent-A-Center   June 1999 - October 2003

Skills
Store Management, Loss Prevention, Retail, Profit, Applicant Tracking..., Recruiting, Merchandising, Talent Acquisition, Visual Merchandising, Employee Relations, Inventory Management, Income Statement, Multi-unit, Customer Service, Succession Planning, Talent Management, Leadership, Sales, Interviews, Human Resources, Team Building, Staffing Services, Training, Management, Operations Management, Time Management, Hiring, Sourcing, Onboarding, Employee Training, P&L, Multi-Unit

Education
Delta College   1988 — 1995

John Glenn High School   1984 — 1988
High School, College Prep

Experience
Enviro-Clean Services, Inc.   January 2013 - Present
GCA Services Group  March 2010 - September 2012
Rent-A-Center   May 2007 - September 2008
Enterprise Rent-A-Car  August 2005 - May 2007

Skills
Customer Satisfaction, Facilities Management, Customer Service, Inventory Management, Process Scheduler, Operations Management, Team Building, Sales Management, Team Leadership, Account Management, Sales

Education
Eastern Michigan University   2009 — 2012
Bachelor of Business Administration (B.B.A.), Human Resources Management and Services

Schoolcraft College   2002 — 2006
Associate's degree, General Business

Schoolcraft College   2002 — 2005
Associate of Arts (A.A.), Marketing and Applied Management, 3.2

CMA

Experience
Race Day Sports Bar   December 2012 - November 2013
Spankys Sports Bar and Grill   October 2012 - September 2013
Catholic Charities TurnAround Program   August 2010 - August 2012
J C Penney, Incorporated   August 2009 - June 2011
Allied Construction and Joe Coons Construction Companies   August 2006 - June 2008
Alamo Pawn and Jewelry   December 2003 - May 2005
Rent-A-Center   April 1999 - February 2003
United States Air Force  April 1980 - June 2001
Airborne Express, Inc  September 1994 - April 1998
Oscar's Pub   April 1989 - April 1994

Skills
Non-profits, Marketing, Social Media, Event Planning, Fundraising, Public Speaking, Volunteer Management, Customer Service, Coaching, Microsoft Office, Social Services, Grants, Leadership Development, Community Outreach, Teaching, Crisis Intervention, Case Managment, Program Development, PowerPoint, Group Therapy, Public Relations, Career Counseling, Client Counseling, Coordination, Apparel, Team Building, Budgets, Cashiering, Mental Health Counseling, Curriculum Development, Peer Mentoring, Team Mentoring, Mentoring, Critical Thinking, Family Therapy, Public Safety, Prison Ministry, Offenders, Written & Oral..., Persuasive Presentations, Advocate, Restorative Justice, Spiritual Direction, Wine & Spirits Industry, Warehouse Management, Air Freight, Air Force, Community Organizing

Education
The University of Central Missouri   2007 — 2010
Bachelor of Social Work, Humanities/Humanistic Studies, 3.87 GPA

Longview Community College   2006 — 2007
Associate of Arts (AA), Social Work/Counseling, 3.0 GPA

El Paso Community College   2005 — 2006

San Antonio College   2003 — 2005
Certificate-Drug and Alcohol Abuse Counselor, Addictions Counselor, 3.5 GPA

Experience
TigerDirect  January 2014 - July 2015
Inktel Direct  October 2011 - July 2013
Rent-A-Center   February 2007 - November 2010

Skills
Call Centers, Customer Experience, Customer Satisfaction, Customer Service, Data Entry, Telemarketing, Customer Retention, Technical Support, Workforce Management, Microsoft Office, Telephone Skills, Sales, Microsoft Excel, Training, Microsoft Word, Troubleshooting, Team Leadership, Account Management, Windows 7, Retail, Computer Hardware, Process Scheduler, Management, Merchandising, Time Management, Program Management, Inventory Management, Networking, Access, Negotiation, Finance, Network Administration

Education
DeVry University-Florida   2011 — 2013
Associate of science Network Systems Administration, Computer Systems Networking and Telecommunications

Experience
Sally Beauty  May 2015 - Present
Sally Beauty  March 2014 - May 2015
Rent-A-Center   January 2013 - February 2014
JCPenney  July 2012 - December 2012
JCPenney  November 2011 - July 2012
JC Penney  March 2007 - November 2011
Yum! Brands -KFC  2001 - 2007
Yum! Brands Pizza Hut  1996 - 2001
Pizza Inn  1993 - 1996
Pearle Vision  August 1978 - July 1993

Skills
Succession Planning, Strategic Planning, Restructuring, Employee Relations, Change Management, Talent Management, Organizational..., Employee Engagement, Human Resources, Retail, Training, Coaching, Leadership, Process Improvement, Income Statement, Recruiting, Talent Acquisition, Operations Management, Team Building, Onboarding, Employee Training, Hiring, Performance Management, Workforce Planning, Leadership Development, Personnel Management, College Recruiting, Deferred Compensation, Organizational..., Applicant Tracking..., HRIS, New Hire Orientations, Labor Relations, Sourcing, Benefits Administration, Employee Benefits, Interviews, HR Policies, Union Avoidance, Temporary Placement, Conflict Resolution, Organizational Design, FMLA, PeopleSoft, Taleo, Employer Branding, P&L

Education
Dallas Baptist University
Bachelor's, Business

Experience
Oakland Athletics  June 2014 - Present
Rent-A-Center   June 2013 - Present
Duke University  September 2010 - Present
Online Performance Marketing  June 2012 - August 2012

Skills
HTML, Wordpress, Java, Python, PHP, SQL, Object Oriented Design, Oracle SQL Developer, JUnit, Eclipse, Ubuntu, Web Development, CSS, Software Development, Databases

Education
Duke University   2010 — 2014
Bachelor of Arts (BA), Computer Science

Plano West Senior High School   2008 — 2010

Experience
West Corporation  January 2011 - January 2011
Alarm Capital Alliance  January 2010 - January 2011
Corporate Call Center  January 2009 - January 2009
Kelly Services  January 2007 - January 2009
Rent A Center  January 2008 - January 2008
Delaware River Port Authority  January 2001 - January 2004

Skills
Radio, Audio Editing, Adobe Audition, Voice Over, Sound, Video Production, DJ, Video Editing, Emcee, Broadcast Journalism, Media Production, Recording, Audio Engineering, Voice Acting, Journalism, Music Production, Music Industry, Broadcast Television, Audio Post Production, Sound Editing, Podcasting, Sound Design, Sales

Education
Edinboro University of Pennsylvania   2001 — 2007
speech communications, Broadcast Journalism

Edinboro University of Pennsylvania
B.A, Speech Communications

Experience
FedEx Ground  December 2014 - Present
FedEx Ground  March 2013 - December 2014
FedEx Ground  May 2010 - March 2013
Kohl's Department Stores  January 2010 - September 2012
MetLife  February 2009 - October 2009
American Income Life  August 2008 - January 2009
Defense Commissary Agency  December 2003 - July 2008
Rent-A-Center   May 2002 - October 2003
U.S. Army   July 1998 - August 2001

Skills
Always Punctual, Teamwork, Team Building, Work Hardening, Microsoft Excel, Microsoft Word, Microsoft Office, Cash Management, Customer Service, Customer Experience, Diversification, Fast Paced Environment, Dependent, Problem Solving, Pay Close Attention to..., Success Driven, Sales, Human Resources

Education
DeVry University   2010 — 2013
Bachelor's degree, Finance, General

DeVry University Colorado Springs, Co   2009 — 2012
Bachelor of Business Administration (B.B.A.), Finance, General

Experience
T-Mobile  January 2013 - Present
AT&T Mobility  April 2008 - September 2012
Centennial Wireless  September 2005 - April 2008
Rent-A-Center   April 2004 - September 2005
Star Staffing  September 2003 - April 2004

Skills
Sales Management, Wireless, Telecommunications, Retail, Account Management, Customer Satisfaction, Solution Selling, Recruiting, Training, Direct Sales, Marketing Strategy, Leadership, Customer Service, Sales, Sales Operations, Sales Process

Education
Davenport University   2005 — 2009
Business Administration, Business Managment

Experience
City of Corpus Christi  May 2014 - Present
AAAA Self Storage  April 2013 - July 2014
Allied Cash Advance  April 2012 - April 2013
Rent a center  April 2011 - May 2012
Nueces County  May 2007 - May 2010

Skills
Bartending, PowerPoint, Microsoft Excel, Management, Account Management, Payroll, Automotive, Criminal Law, Family Law, Courts, Mental Health, Decoration, Cosmetology, Business Networking, Operations Management, Social Media, Loss Prevention, Employee Training, Inventory Control, Emergency Management, Filing, Hiring, Training, Criminal Investigations, Inventory Management, Profit, Customer Satisfaction, Public Safety, Police, Firearms, Asset Protection, Public Speaking, Microsoft Word, Troubleshooting, Criminal Justice, Microsoft Office, Marketing, Leadership, Corrections, Customer Service, Team Building, Sales, Public Relations, Policy, Leadership Development, Coaching, Team Leadership, Government, Outlook, Retail

Education
Saint Leo University   2012 — 2016
Associate's degree, Liberal Arts and Sciences, General Studies and Humanities

Fisk University   2013 — 2014
Certificate, Pharmacy Technician/Assistant

Del Mar College   2007 — 2007
Police Science, Criminal Justice/Police Science

Experience
Arona Corporation, DBA Aaron's   June 2014 - Present
JD Byrider  May 2010 - May 2014
JD Byrider  November 2006 - March 2010
JD Byrider  December 2007 - December 2008
JD Byrider  April 2005 - October 2006
Rent-A-Center   April 1998 - April 2005
Rent-A-Center   February 1992 - April 1998

Skills
Profitability, Profit, P&L, Inventory Management, Accounts Receivable, Strategic Planning

Education
Eastern Illinois University   1988 — 1990
B.A. Speech Communication, Organizational Communication and Public Speaking

Grossmont College   1985 — 1988
A.A., General Studies

Experience
Falcon Signs   March 2011 - Present
Living Spaces Furniture  October 2009 - February 2011
Rent-A-Center   April 2008 - July 2009
GM Planworks  February 2007 - November 2007
Petry Media Corporation  July 2005 - February 2007
Bright Beginners   September 2004 - July 2005
Enterprise Rent-A-Car  December 2001 - September 2004

Education
Eastern Washington University   1997 — 2001
Bachelor of Arts, Marketing and General Management

Experience
Independent Contractor  July 2008 - Present
Leapforce  December 2007 - July 2008
West at Home  September 2005 - December 2007
Rent-A-Center   April 2003 - November 2006
Quad City Appliance   August 1997 - April 2003

Skills
Microsoft Excel, Microsoft Office, Customer Service, PowerPoint, Microsoft Word, Teamwork, Logistics, Supply Chain Management, Leadership, Team Leadership, English, Inventory Management, Time Management

Education
DeVry University   2012 — 2014
Bachelor of Science (B.S.), Logistics - Supply-Chain Management

University of Phoenix   2008 — 2010
Associate of Arts (A.A.), Business Administration and Management, General

Scott Community College   2007 — 2008
Logistics Training, Logistics, Materials, and Supply Chain Management

Rock Island Senior High School   1992 — 1996

Experience
Heartland Payment Systems  April 2015 - Present
Caddy-Carts   January 2014 - Present
ROI Media   2009 - January 2014
World Savings Bank, Mortgage   2008 - 2009
Fields Of Grace Landscaping   2007 - 2009
Wells Fargo Home Mortgage  2003 - 2008
Bank of America  2001 - 2003
Rent-A-Center   1998 - 2001
McDonald's Corporation  1995 - 1999

Skills
Editing, Graphic Design, Marketing Strategy, Advertising, Public Relations, Marketing, Small Business, Social Media Marketing, Sales, Direct Marketing, Sales Management, Email Marketing, Social Networking, Residential Homes, Selling, Lead Generation, Market Planning, Online Advertising, Management, Time Management, New Business Development, Online Marketing, Coaching, Trade Shows, Marketing Communications, Facebook, B2B, Marketing Management, Customer Service, Strategic Planning, Team Building, Social Media, Leadership, Account Management, Budgets, Business Development, Retail, Customer Satisfaction, Public Speaking, Training

Education
Edison Community College   1995 — 1998
Associate of Arts (A.A.), Business

Charlotte High School   1992 — 1995
Diploma, General with honors

Experience
BWC Consulting, LLC   August 2012 - Present
Bank of America, N.A.   June 2005 - August 2012
Rent-A-Center   June 2001 - June 2005
Rent-A-Center   June 2000 - June 2001
Country Ranch Apartments   April 2000 - March 2001
Sears, Roebuck & Co   June 1999 - October 1999
Sears, Roebuck & Co   July 1998 - June 1999

Skills
Banking, Retail, Budgeting, Sales Management, Loans, Inventory Management, Compliance, Customer Relations, Credit, Negotiation, Leadership Development, Portfolio Management, Financial Analysis, Operations Management, Coaching, Team Building, Risk Management, Excel, New Business Development, Mentoring, Strategic Planning, Customer Service, Team Leadership, Budgets, Microsoft Excel, Business Analysis, Training

Education
New York Institute of Technology   2006 — 2007
MBA, Business

Duke University   1994 — 1998
BA, Economics, Sociology, Markets & Management Studies

Experience
Lowe's Companies, Inc.   May 2014 - Present
Lowe's Companies, Inc.   May 2011 - May 2014
Lowe's Companies, Inc.   March 2010 - May 2011
Lowe's Companies, Inc.   November 2007 - March 2010
Blockbuster  July 2006 - September 2007
Rent-A-Center   April 2004 - April 2005

Skills
Siebel, SQL, SaaS, Cross-functional..., Sterling Commerce, Vendor Management, XML Schema, PMO, Project Management, Penetration Testing, HTML, Rapid Application..., KPI Dashboards, KPI Reports, Visual Basic, Retail Sales, Retail, Access, Process Improvement, Customer Service, JavaScript, Data Analysis, Store Management, Application Service..., Team Building, Process Automation, Solution Architecture, Business Requirement..., Databases, Vendor Relationships, Testing, Team Leadership, CSS, Modular Design, Application Service..., Acceptance Testing, Customer Support, Visio, SharePoint, Siebel 7.x, JAD

Education
East Carolina University   2001 — 2004

Experience
Texas Health Resources  July 2013 - Present
Texas Health Resources  July 2011 - July 2013
Baylor Health Care System  May 2011 - December 2011
Sunrise Senior Living  July 2010 - December 2011
Conifer Health Solutions  August 2010 - May 2011
Rent-A-Center   December 2009 - August 2010
Rent-A-Center   August 2006 - December 2009
United States Marine Corps  June 1992 - June 2000

Skills
Customer Service, Nursing, Healthcare, Data Entry, Microsoft Word, Medical Terminology, Hospitals, Microsoft Excel, Management, Training, Sales, Retail, Time Management, Team Building, Merchandising, Microsoft Office, Direct Patient Care, PowerPoint, Cpr Certified, Vital Signs, Patient Safety, BLS, Medication..., IV, Inpatient, EMR, HIPAA, Critical Thinking, Quality Patient Care, Process Improvement, Patient Education, Teamwork, Customer Satisfaction, Epic Systems, Patient Advocacy, Inventory Management, Acute Care, Nursing Care, Medical/Surgical, Registered Nurses, BCLS, Quality Improvement, Therapeutic..., Nursing Documentation, Infection Control, Pyxis, EHR, Compassion

Education
The University of Texas at Arlington   2014 — 2015
Bachelor of Science, Nursing

El Centro College   2012 — 2013
Associate of Arts and Sciences (AAS), Registered Nursing/Registered Nurse

El Centro College   2010 — 2012
Associate of Science (AS), General Studies

Collin County Community College District   2008 — 2010
Core coursework

DeVry University   1997 — 1997
Core coursework

University of Phoenix
Core coursework

Experience
Triple-Double Achievement   September 2014 - Present
Aon  2007 - Present
WorkshopLive  July 2003 - September 2007
Triple Double International Inc.   2001 - September 2007
Resource Associates  2001 - 2005
Auto Rental Resource Center   1999 - 2001
U-Save Auto Rental of America Inc.   1998 - 2001
RentMart   1996 - 1998
Rent A Center  1990 - 1996
Thorn Americas  1990 - 1996

Skills
Strategic Planning, Fundraising, Team Building, Start-ups, Public Speaking, Leadership Development, Marketing Strategy, Operations Management, Mergers, Process Improvement, Change Management, Organizational..., Cross-functional Team..., Mergers & Acquisitions, Program Management, Project Management, Sales, Contract Negotiation, Strategy, Negotiation, Training, Budgets, Leadership, Retail, Risk Management, Business Development, Entrepreneurship, E-commerce, Vendor Management, Management Consulting, Management, Business Planning, Business Strategy, Performance Management, Business Analysis, Team Leadership, Sales Management, Forecasting, Account Management, CRM, Coaching, Executive Management, Human Resources, Team Management, P&L Management, Business Process..., Project Planning, Outsourcing, Insurance, Recruiting

Education
State University of New York at Stony Brook   1973 — 1975
Bachelor of Science, Biology

DeSales University   1971 — 1973
Biology

Saint John the Baptist   1967 — 1971
Academic

Experience
Rent-A-Center   August 2013 - Present
Homewell Thermal Concepts, LLC   January 2013 - December 2013
Erie Construction  January 2012 - March 2013
Lincoln College of Technology  November 2010 - January 2012
Michigan Institute Of Aviation and Technology  November 2009 - September 2010
ACTUM Group   2007 - 2008
Laser Focus   2004 - 2008
New Freedom Real Estate   2002 - 2008

Skills
Home Improvement, Insulation, Energy Audits, Professional Speaking, Corporate Training, Sales Rep Training, Small Business..., Creative Writing, Business Networking, Personal Development, Professional Development, Leadership Development, Motivational Speaking, Cold Calling, Marketing Strategy, Customer Service, Team Building, Public Speaking, Training, Public Relations, Social Media, Coaching, Sales, Strategic Planning, Leadership

Education
Davenport University
Business Management/Entrepenuership, 4.0

Indiana University-Purdue University at Indianapolis
Communications, 3.6

Experience
Schneider Logistics, Inc.   July 2015 - Present
Kalitta Air  December 2013 - July 2015
Frontier Communications  October 2011 - March 2013
Frontier Communications  2009 - 2011
Rent-A-Center   2007 - 2009
Jiffy Lube International  2003 - 2007

Skills
Management, Corporate Communications, Analytics, Market Research, Sales Management, Team Leadership, Retail, Sales, Sales Process, Selling, Education, Computer Literacy, Managing Groups, Flexibility, Public Speaking, Leadership, Team Building, Account Management, Marketing, Training, Strategic Planning, Customer Service, PowerPoint, Social Media, Research, Budgets, Teaching, New Business Development, Fundraising, Editing, Community Outreach, Staff Development, Customer Satisfaction, Leadership Development, Telecommunications, Business Development, Procurement, Supply Chain Management, Supply Chain, Supervisory Skills, Logistics Management, Global Sourcing, Contract Negotiation, Logistics, Purchasing, Vendor Management

Education
Eastern Michigan University   2006 — 2010
Bachelor of Science, Communication & Education

Wayne State University

Experience
Verizon Wireless  September 2014 - Present
Crankin Productions LLC.   August 2013 - Present
Verizon Wireless  June 2012 - September 2014
Verizon Wireless  April 2011 - May 2012
Rent-A-Center   July 2010 - December 2010
Universal Music Group  May 2008 - November 2008

Skills
Camera Operating, Creative Writing, Marketing Communications, Technical Support, Wireless Communications..., Windows, Social Media, Feature Films, Film Editing, Sports Marketing, Sales Management, Media Relations, Short Films, Final Cut Studio, Studio Lighting, Microsoft Office, Android, Apple OS, Event Management, Advertising, Radio Broadcasting

Education
Eastern Michigan University   2005 — 2009
Bachelor of Science (B.S.), Electronic Media/Film Studies w Marketing Minor

North Carolina Central University   2006 — 2007
Bachelor of Applied Science (BASc), Communication and Media Studies

Experience
Rent-A-Center   February 2014 - Present
Sunrise Communications  December 2013 - Present
Pat Jones YMCA   February 2014 - April 2014

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Management, Research, Leadership, English, Customer Service, Outlook

Education
Drury University   2008 — 2012
Associate's degree, International Political Studies

Experience
AcceptanceNow  March 2015 - Present
JD Byrider  July 2014 - March 2015
AcceptanceNow  June 2012 - July 2014
Rent-A-Center   July 2005 - June 2012
US Army  November 1999 - November 2001

Skills
Recruiting, Coaching, Driving Results, Customer Service, Multi-Unit Management, Leadership, Training, Employee Training, Retail, Management, Team Leadership, Profit, P, Customer Retention, Inventory Management, P&L Management, Team Building

Education
Drury University   2002 — 2006
Criminal Justice

Experience
Autozone  January 2015 - Present
Allcore Inc.   December 2013 - Present
Monro Muffler Brake  July 2012 - December 2013
Aaron's, Inc   March 2011 - July 2012
Rent-A-Center   January 2006 - March 2011
PetSmart  January 1999 - July 2001

Skills
Construction, Construction Management, Project Planning, Project Estimation, Change Orders, Management, Store Management, Store Operations, Sales, Inventory Management, Sales Management, Customer Service, Leadership, Cost Control, Retail, Budgets, Cost Management, Renovation, Subcontracting, Project Management, Customer Satisfaction, Blueprint Reading, Concrete, Operations Management, Construction Safety, Team Leadership

Education
East Carolina University   2001 — 2003
General Studies

Nash Community College   2000 — 2001
Electrical and Electronics Engineering

Northern Nash Sr. High
High School Diploma, High school

Experience
Wyndham Vacation Ownership  October 2014 - Present
Damians handy man services   2010 - Present
Rent-A-Center   June 2013 - October 2014
John Kautz Farms   October 2011 - June 2013
Ace Hardware  August 2010 - September 2011
Prudential Real Estate  January 2004 - September 2009

Skills
Real Estate, Selling, Investment Properties, Short Sales, Customer Service, Sales, Marketing, Residential Homes, Negotiation, Retail, Contract Negotiation, Social Media Marketing, Microsoft Office, Marketing Strategy, Microsoft Excel, Forklift Operator, Glazing, Construction, Plumbing, Electrical Contracting, Carpentry, Tiles

Education
De Anza College
AA, Film / TV

Experience
Burlington Coat Factory  February 2014 - Present
Burlington Coat Factory  November 2013 - February 2014
Rent A Center  December 2008 - October 2013

Skills
Collections, Sales, Sales Management, Customer Service, Management, Store Management, Account Management, General Ledger, Risk Management, Customer Satisfaction, Customer Oriented, Employee Training, Loss Prevention, Inventory Management, Inventory Control, Sales Operations, Payroll, Customer Retention, Writing, Microsoft Word, Microsoft Office, Microsoft Technologies, Windows 7, Windows Services, Social Media, Social Networking, Social Media Marketing, Advertising, Recruiting

Education
Del Mar College   2007 — 2008

Tuloso-Midway High School   2003 — 2006

Experience
Gulf Compress   June 2012 - Present
Flexi Compras  April 2008 - June 2012
Rent-A-Center   June 2006 - May 2008

Skills
Inventory Management, Inventory Control, Store Management, Retail, Loss Prevention, Merchandising, Customer Satisfaction, Operations Management, Customer Service, Retail Sales, Cashiering, Team Building, Hiring, Budgets, Employee Training, Human Resources, Sales Management, Forecasting, Shipping, Bill of Lading, Invoicing, Crew Scheduling, Stenciling, Logistics, Microsoft Office, Profit, Distribution Center..., Process Scheduler, Software Documentation

Education
Del Mar College   2014 — 2016
Associate in Applied Science, Management Development: Production and Logistics Management, Undergraduate

Del Mar College   2011 — 2013

Experience
New Hampton School  2007 - Present
Smiths Tubular Systems   2002 - 2007
Brita Corporation   1997 - 2002
Beswick & Sons Remodeling   1992 - 2000
Rent-A-Center   1990 - 1992

Skills
Budgets, Facilities Management, Process Improvement, Microsoft Office, Project Management, Leadership, Management, Lean Manufacturing, Strategic Planning, Editing, Security, Program Management, Manufacturing, Engineering, Project Planning, Construction

Education
Liberty Baptist College   1981 — 1984
Business Administration

Daniel Webster College
BS, Organization Management

Experience
TEK Virtuoso   June 2010 - Present
Taurus International Manufacturing   December 2013 - June 2014
Leon Medical Centers  February 2013 - December 2013
City of Miami Springs  November 2006 - September 2009
IKON Office Solutions  April 2006 - November 2006
Rent-A-Center   January 2006 - April 2006
Gold's Gym  October 2005 - December 2005
Gold's Gym/Quadrangle Club   July 2004 - October 2005
The Answer Group  October 2000 - September 2003

Skills
Active Directory, Windows 7, Computer Hardware, XP, Antivirus, Firewalls, Spyware, Microsoft Office, Microsoft Office 2007, Software Installation, Windows Server, Windows 2000, Computer Security, Cabling, Laptops, Technical Support, Wireless Networking, Network Administration, Hardware, Customer Service, Printers, Troubleshooting, Windows Vista, Android, Operating Systems, Windows, Telecommunications, Servers, Training, VoIP, VPN, Linux, Network Security, Networking, System Deployment, TCP/IP, Wireless, Information Technology, LAN-WAN, Management, Routers, IT Solutions, WAN, Microsoft Exchange, Security, Citrix, Computer Repair, Network Design, VMware, Cisco Technologies

Education
Keller Devry University Graduate School   2009 — 2013
Master of Science Degree, Information Technology and Business Administration

DeVry University   2009 — 2012
Masters, Information Systems

ITT Technical Institute   2006 — 2009
Bachelors of Science Degree, Information Systems Security

ITT Technical Institute   2005 — 2009
Bachelors, Information Technology

ITT Technical Institute   2005 — 2009
Associates of Science Degree, Computer Network Systems

Experience
Rent-A-Center   May 2015 - Present
Rent-A-Center   September 2012 - June 2015
Brookshire Brothers, Inc.   August 2007 - September 2012

Skills
Customer Service, Sales, Retail, Inventory Management, Merchandising, Microsoft Excel, Store Management, Inventory Control, Profit, Customer Satisfaction, Time Management

Education
East Central University   2006 — 2007

Experience
Seminole Trail Management   January 2015 - Present
Rent-A-Center   2013 - December 2014
Olan Mills  March 2009 - January 2013

Skills
Customer Service, Retail, Merchandising, Visual Merchandising, Microsoft Office, Microsoft Word, Photoshop, Fashion, Retail Sales, Inventory Management, Cashiering, Store Management, Customer Satisfaction, Time Management, Customer Experience, POS, Social Media

Education
ECPI University
Associate of Science (A.S.), Network and System Administration/Administrator

Experience
Supplemental Health Care  August 2015 - Present
Angels of Care Pediatric Home Health  December 2014 - August 2015
Invitation Homes  March 2013 - December 2014
Comerica Bank  August 2011 - March 2012
Rent-A-Center   February 2011 - August 2011
New York Life Insurance Company  November 2009 - October 2010

Skills
Customer Service, Customer Satisfaction, Sales, Outlook, Customer Retention, Banking, Microsoft Excel, Microsoft Office, Data Entry, Time Management, Retail, Teamwork, Call Center, Administrative..., Employee Relations, Human Resources, Call Centers, Training, Salesforce.com, Leadership, Team Building, Management, Microsoft Word

Education
Eastfield College   2014 — 2016
Associate of Arts (A.A.), Communication, Journalism, and Related Programs

Arlington High School   2002 — 2006
Diploma, General Studies

Experience
Titan Tax & Accounting Services, LLC   January 2014 - Present
Empire Realty Group  January 2014 - Present
Rent-A-Center   June 2011 - Present
H&R Block  December 2008 - June 2011
GO WIRELESS  June 2005 - September 2008
CITGO Petroleum  July 2001 - May 2005

Skills
Retail Management, Sales Management, Microsoft Office, Tax Preparation, Accounting, Office Management, Sales Operations, Business Management, Profit & Loss..., Inventory Management, Cash Management, Cash Handling, Quickbooks, Peachtree, Creative Problem Solving, Customer Service, Mobile Communications, District Management, Accounts Receivable, Budgets, Cash Flow, Customer Retention, Customer Satisfaction, Financial Reporting, Forecasting, Income Statement, Leadership, Loss Prevention, Management, Merchandising, Operations Management, Pricing, Process Scheduler, Purchasing, Recruiting, Retail, Store Management, Tax, Team Building, Teamwork, Time Management, Training, QuickBooks

Education
Walsh College of Accountancy and Business Administration   2010 — 2013
MBA, Business Administration

Davenport University   2004 — 2007
Bachleor of Business Administration, Accounting

Henry Ford Community College   2000 — 2004

Experience
Subway  January 2015 - June 2015
Encompass Home Health  August 2014 - February 2015
Pizza Hut  December 2013 - August 2014
Chili's  March 2013 - December 2013
Dollar General  April 2013 - June 2013
Rent-A-Center   January 2013 - March 2013
Domino's Pizza  August 2011 - December 2012
Papa Johns  February 2008 - June 2009
Outback Steakhouse  February 2008 - July 2008
Fox's Pizza Den  December 2007 - April 2008

Skills
Customer Service, Microsoft Office, Strategic Planning, Sales, Product Development, Microsoft Word, Team Building, Furnishings, PowerPoint, Marketing, Business Strategy, Inventory Management, Merchandising, Change Management, Process Improvement, Coaching, Business Development, Team Leadership, Key Account Management, Social Media

Education
Eastern New Mexico University-Roswell Campus   2014 — 2015
Associate's Degree, Criminal Justice/Law Enforcement Administration

DACC

Experience
Entegee  August 2015 - Present
East Moline Glass   September 2012 - August 2015
Rent-A-Center   2009 - 2011

Skills
3D Modeling, 3D, 3D visualization, Sketching, AutoCAD, CAD, AutoCAD Architecture, Architectural Drawings, Architectural Design, Construction Drawings, Architectures, Sustainable Design, Design Research, Drawing, Rendering, Space Planning, Architecture

Education
Eastern Iowa Community College District   2012 — 2013
Associate's Degree, Mechanical Drafting and Mechanical Design CAD/CADD, 4.0

Camanche High School   1994 — 1997
G.E.D.

Experience
Baker Botts  April 2014 - Present
Parkland Hospital  March 2010 - February 2014
NEC Retail Solutions   October 2009 - December 2009
Texas Instruments  April 2009 - June 2009
Telligent Systems  October 2008 - February 2009
Rent a Center  September 2006 - October 2008
RAC National Product Service  September 2006 - December 2006
Boys & Girls Club of Metro Richmond   October 2003 - March 2006

Skills
Operating Systems, VMware, Active Directory, Disaster Recovery, Microsoft SQL Server, DNS, System Administration, Servers, SharePoint, Software Installation, IT Management, Troubleshooting, ITIL, Windows 7, Windows Server, Infrastructure, Microsoft Exchange, TCP/IP, Process Improvement, Data Center, Security, Windows, Virtualization, Group Policy, XP, Hyper-V, Hardware, Enterprise Architecture, Computer Hardware, Help Desk Support, Network Administration, Windows XP, Linux, Access, IIS, Technical Support, Software Documentation, SCCM, Computer Security, DHCP, Visio, Integration, System Deployment, Unix, SQL, Testing, Network Security, Networking, Cisco Technologies

Education
ECPI University   2003 — 2005
AAS, Computer Information Science

Experience
Rent A Center  November 2013 - Present
Lennox International  June 2012 - November 2013
Bell Helicopter  November 2011 - June 2012
Bell Helicopter  November 2011 - June 2012
The Freeman Company  September 2009 - November 2011
Trinity Industries  January 2008 - May 2009
PepsiCo  August 2007 - December 2007
Diamond Management & Technology Consultants  April 2007 - July 2007
ACS  March 2005 - April 2007
CompUSA  January 1998 - February 2005

Skills
Data Center, Servers, Active Directory, Project Management, VMware, Information Security, Troubleshooting, Contract Negotiation, Cisco Technologies, ITIL Certified, Storage, SharePoint, Microsoft Certified..., Microsoft Exchange, IT Strategy, Networking, Hardware, Information Technology, Infrastructure, WAN, VMware ESX, HP, Unix, Vendor Management, Citrix, Technical Support, Switches, Disaster Recovery, Management, Virtualization

Education
Eastern Kentucky University   1978 — 1982
BBA, Management

Additional Courses
BBA, Management

Certifications and Certificates

Experience
Nissan Motors of North America   June 2013 - Present
Best way Rent to Own Memphis, Tn   February 2012 - August 2012
Family Dollar Memphis, Tn   August 2007 - April 2009
Aaron’s Sales and Lease  September 2006 - August 2007
Rent A Center  June 1989 - May 2006
U.S Air Force  June 1983 - May 1987

Skills
•Demonstrated..., •Proven ability to..., •Has a proactive..., •Excellent planning..., •Proven ability to..., •Demonstrated ability..., •Customer service..., employee relations, Staffing Coordination, training and development, Employee Relations, Employee Benefits, Personnel Management, Management, Recruiting, Temporary Placement, Talent Management, Sales, Customer Service, New Hire Orientations, Human Resources, Interviews, Employee Training, Talent Acquisition, Performance Management, Microsoft Office, Leadership, Training, Team Building, Microsoft Word, Microsoft Excel, Time Management, PowerPoint, Strategic Planning

Education
Keller Graduate School of Management   2013 — 2014
Master of Human Resource Management, Human Resources Management/Personnel Administration, General, 3.1 GPA

DeVry University   2009 — 2012
Bachelor of Science, Business Administration; (Human Resource Management concentration), 3.4 GPA

Central-Hower High School   1981 — 1983
dilpoma, Accounting and Business/Management, 2.7gpa

Experience
Rent-A-Center   September 2014 - Present
Rent-A-Center   May 2013 - September 2014
Epsilon  March 2011 - May 2013
Idearc Media  2005 - March 2011
SuperMedia LLC  2005 - March 2011
Verizon  1996 - 2005
Greyhound Canada  1993 - 1995

Education
Dallas Baptist University   2000 — 2003
MBA, Information Systems

Dallas Baptist University   1997 — 2000
Bachelors of Art and Science, Information Systems

Northern Alberta Institute of Technology   1988 — 1990
Honours Diploma, Computer Technology

Experience
USC Aiken  August 2013 - Present
Janus Research Group  July 2012 - June 2013
DRS-DS   September 2011 - November 2012
DRS TSI  March 2005 - February 2011
DRS Technologies Inc  March 2005 - February 2011
Knology Inc  December 2004 - March 2005
Taylor Auto Group   May 2004 - December 2004
Rent-A-Center   September 2002 - April 2004

Skills
Security+, Network Administration, Cisco Technologies, Network Security, LAN-WAN, Security Clearance, Satellite Communications, Troubleshooting, Active Directory, Security, Routers, CCNA, Servers, Microsoft Exchange, Software Installation, Networking, Network Engineering, CompTIA Security+, Switches, Firewalls, Windows Server, Technical Support, Cisco Routers, Information Technology

Education
DeVry University   2010 — 2013
Associate, Network Administration, 3.29

Experience
sunrise cherolet   2008 - Present
Rent-A-Center   September 2002 - September 2007
Cedars Inn   October 1993 - September 2002

Skills
Sales, Retail, Sales Management, Customer Service, Merchandising, Account Management, Visual Merchandising, Customer Satisfaction, Sales Operations, Inventory Management, Marketing

Education
Eastern Washington University

Experience
Ateras  March 2006 - Present
DH Consulting, Inc.   August 1995 - March 2010
TEKsystems  November 2005 - February 2006
Rent-A-Center   January 2004 - November 2005
MATRIX Resources  October 2003 - January 2004
Computer Task Group  March 2001 - October 2003
Computer Professionals, Inc./Atlantic Richfield (ARCO)   May 1996 - May 2001
Voxcom  January 1995 - July 1995

Skills
Enterprise Software, Software Development, Cloud Computing, Requirements Analysis, Databases, Microsoft SQL Server, Product Management, .NET, Business Intelligence, SQL, C#, Integration, Unix, Oracle, Visual Basic

Education
Texas Institute   1987 — 1987
Certification, Computer Programming

Dallas County Community College
Associate of Arts (AA), None

Experience
Rent-A-Center   August 2015 - Present
Rent-A-Center   November 2014 - August 2015
Rent-A-Center   February 2012 - November 2014
Rent-A-Center   July 2010 - February 2012
Rent-A-Center   July 2009 - July 2010
Rent-A-Center   July 2007 - July 2009

Skills
Onboarding, Succession Planning, Recruiting, Employee Relations, Talent Acquisition, Applicant Tracking..., Human Resources, Conflict Resolution, Deferred Compensation, College Recruiting, Personnel Management, Leadership, Hiring, HRIS, Internet Recruiting, Talent Management, New Hire Orientations, Recruitment Advertising, Management, Temporary Placement, Sourcing, Taleo, Benefits Administration, Employee Benefits, Interviews, Technical Recruiting, Employee Training, Team Building, Training, Employee Engagement, Staffing Services, Employer Branding, Temporary Staffing, Performance Management, Workforce Planning, HR Policies, Executive Search, Coaching, Screening Resumes

Education
Dallas Baptist University   2004 — 2006
Masters, Human Resource Management and Conflict Resolution Management

Experience
Rent-A-Center   December 2007 - Present

Education
University of North Texas   1993 — 1997

Dallas Baptist University

Experience
Mary Kay Cosmetics  July 2009 - Present
Waterloo District Community Schools   February 2010 - January 2011
JCPenney  November 2008 - February 2010
Rent-A-Center   May 2007 - November 2008
Follett Higher Education Group  December 2001 - January 2007

Skills
Data Entry, Customer Service, Merchandising, Inventory Management, Outlook

Education
Kaplan University   2008 — 2010
MAT, Teaching

East Carolina University   2005 — 2007
BS, Applied Sociology

Tidewater Community College   2001 — 2004
AS, General, Business

Experience
Aarons Sales and Lease  January 2009 - Present
Silverwing Development   April 2002 - November 2008
Rent a Center  August 1998 - April 2002
Central Rents   October 1997 - May 1998
Econopage   August 1996 - October 1997
Central Rents/Rentronics   June 1990 - October 1997
Remco Rent to Own   December 1984 - June 1990

Skills
Merchandising, Loss Prevention, Store Management, Visual Merchandising, Retail, Inventory Management, Income Statement, Profit, Inventory Control, Customer Service, Accountability, Customer Satisfaction, Sales, Team Building, Multi-Unit Management, Account Management, Recruiting, Training, Coaching, Employee Relations, New Business Development, B2B, Performance Management, Hiring, Negotiation, Marketing, Associate Development, POS, Strategic Planning, Big Box, Customer Retention, Marketing Strategy, Shrinkage, Selling, Employee Training, Sales Management, Budgets, Purchasing, Leadership, Management, Sales Operations, Sales Process, Direct Sales, Forecasting, Operations Management, Contract Negotiation, Cold Calling, Business Development, Team Leadership, Salesforce.com

Education
Las Vegas Real Estate School   2003 — 2003
State of Nevada Real Estate license, Real Estate Development

California Real Estate School   2002 — 2002
California Real Estate license, Real Estate Development

Diablo Valley College   1980 — 1983

alameda   1975 — 1979

Experience
Empirica - ALS Oil and Gas  August 2014 - Present
Mattern's Handyman Services   2011 - Present
Edinboro University of Pennsylvania  January 2013 - May 2014
Macy's Department Store  November 2012 - May 2014
DCNR Pymatuning State Park   June 2012 - September 2012
The Men's Wearhouse, Inc   March 2006 - April 2011
Men's Wearhouse  March 2006 - April 2011
Rent-A-Center   May 2004 - January 2006
Rent-A-Center   March 1996 - January 2006
Ohio and Pennsylvania   October 1998 - May 2005

Skills
Geology, ArcGIS, Microsoft Office, Ground Penetrating Radar, Geological Mapping, GIS, Training, PowerPoint, Microsoft Word, Microsoft Excel, Management, Time Management, Outlook, Trimble GPS, GPS, Research, Supervisory Skills, Public Speaking, Topo, Highly detail oriented, Customer Service, Environmental Science, Sales, Project Planning, Utility Mapping, Transit Operations, Result Oriented, Home Repairs, Structural Geology, Statistics, Human Resources, Office Management, Team Building, Petroleum, Leadership, Inventory Management, Energy, Operations Management, Sales Management, Gas, Team Leadership, Strategic Planning, Oil & Gas, Petroleum Geology, stru, Horizontal Directional..., Formation Evaluation, Marcellus Shale, Retail, Project Management

Education
Edinboro University of Pennsylvania   2011 — 2014
Bachelor's degree, Geology/Earth Science, General, Senior

Youngstown State University   1992 — 1996
Bachelor of Science (B.S.) Accounting, Accounting with minors in Economics, Management

Experience
Rent-A-Center   March 2006 - January 2011
Rent-A-Center   March 2005 - March 2006
Rent-A-Center   August 2004 - March 2005
Electronic manufacturing company   January 1994 - January 2003

Education
DeVry Institute of Technology

Richland Community College
Associates of Applied Arts & Science

The American School of Mortgage Banking

Experience
Rent-A-Center   November 2005 - Present

Skills
Customer Service, Sales, Leadership

Education
East Carolina University   2001 — 2005
BS, ARCHITECTURAL DESIGN

Experience
Wells Fargo  August 2009 - Present
Target  January 2008 - August 2009
Rent-A-Center   August 2006 - December 2006

Education
Iowa State University   2003 — 2009
Bachelor's degree, Marketing, 3.18

Des Moines Area Community College   2000 — 2003

Experience
Northeast Ohio Regional Sewer District  March 2013 - Present
American Greeting/Kelly Services   November 2012 - March 2013
Allince Manpower Recruitement Services   October 2011 - March 2012
Dell  May 2010 - October 2010
National Enterprise Systems,  November 2008 - November 2009
Rent-A-Center   November 2007 - January 2009

Skills
Computer Hardware, Help Desk Support, Troubleshooting, System Administration, Customer Service, Account Management, Technical Support, Networking, Windows 7, Software Installation, OS X, Windows XP, Printers, Laptops, Microsoft Office, Leadership, Hardware, Training, Human Resources, Sales, WAN, Strategic Planning, Team Building, Recruiting

Education
DeVry University   2012 — 2014
Bachelor's degree, Computer Science

Remington College-Cleveland Campus   2010 — 2012
Associate's degree, Computer Science

Experience
Palm Beach County School District  October 2013 - Present
Rent-A-Center   December 2011 - July 2013
Bed Bath & Beyond  November 2008 - November 2010
Sportography Inc.   February 2005 - November 2008
Blockbuster  March 1994 - December 2003

Skills
Sales, Leadership, Management, Customer Satisfaction, Training & Development, Customer Retention, Customer Service, P&L Management, Cash Management, Loss Prevention, Microsoft Excel, Photoshop, Public Speaking, PowerPoint, Research, English, Microsoft Office, Outlook, Board Presentations, Employee Relations, New Hire Orientations, New Hire Training, New Hire Paperwork, Inventory Management, Physical Inventory, Inventory Control, Training, Coaching, Retail, Hiring, Editing, Recruiting

Education
Eastern Michigan University   1989 — 1995
Bachelor's Degree, History

Experience
GENPACT  December 2013 - Present
Rent-A-Center   July 2013 - November 2013
Namco Bandai Games America  May 2011 - March 2013
Pole to Win America  July 2010 - March 2011
Eastern Michigan University  September 2006 - April 2010

Skills
French, Spanish, JIRA, Seapine Test Track Pro, Microsoft Word, Microsoft Excel, Outlook, PowerPoint, Quality Assurance, Customer Service, Test Planning

Education
Eastern Michigan University   2005 — 2010
Bachelor of Arts (B.A.), Spanish Language and International Trade

Experience
Rent-A-Center   June 2008 - Present
Discover Card  July 2006 - September 2007
Bank of America  June 2004 - October 2005

Skills
Sales, Leadership, Leadership Development, Collections, Facilities Operations, Management, Telemarketing, Communication Skills, Marketing, Merchandise Planning, Visual Merchandising, Long-term Customer..., Customer Retention, Customer Service, Sales Management

Education
Delaware Technical and Community College-Terry   2003 — 2005
Business Administration and Management, General

Smyrna High School   1999 — 2002

Saint Marks High School   1998 — 2000

Experience
Aaron's, Inc   General ManagerTitleMax2009 - 2013
Rent A Center  January 1997 - January 2009

Skills
Customer Service, Managerial Finance, Corporate Finance, Credit, Loans, Finance, Financial Analysis, Banking, Forecasting, Risk Management, Management, Budgets, Insurance, Leadership, Business Planning

Education
Elizabeth City State University   1979 — 1983
Business Administration, Management and Operations

Experience
Pos-T-Vac Medical Inc.  November 2012 - June 2013
Rent-A-Center   June 2012 - November 2012
ChecknGo   December 2011 - June 2012

Skills
Customer Service, Superior Computer Skills, Friendly Personality, Team-oriented, Multi Tasking, Goal Oriented

Education
Dodge City Community College   2013 — 2015
Associate of Arts and Sciences (AAS), Business Technology

Dodge City High School   2005 — 2009

Experience
Aaron's, Inc   October 2013 - Present
Rent-A-Center   March 2007 - October 2012

Skills
Management, Sales, Retail, Customer Service, Inventory Management, Sales Management, Customer Satisfaction, Merchandising, Account Management, Team Building, Customer Experience, Leadership, Sales Operations, Inventory Control, Forecasting, Training, Team Leadership, Operations Management, Customer Retention, Time Management

Education
Eastfield College   2003 — 2004
Autobody collision, Business, Management, Marketing, and Related Support Services

US Grant High Oklahoma city   1998 — 2002
high school deploma, all general study