AAA MountainWest
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AAA MountainWest Employees
The Sports Page January 2012 - Present
Ball Designs February 2009 - Present
Sir Speedy Tacoma April 2012 - September 2012
The Childrens Museum, Seattle March 2008 - February 2009
Morrison-Maierle, Inc. September 2006 - January 2008
AAA MountainWest April 2005 - September 2006
Lee Enterprises January 2004 - April 2005
Skills
Adobe Creative Suite, Facebook, Social Media, CSS, HTML, Graphic Design, InDesign, Web Design, Illustrator, Adobe Acrobat, Layout, Creative Direction, Brochures, Advertising, Branding & Identity, Social Media Marketing, Graphics, Direct Mail, Corporate Branding, Photoshop, Copywriting, Corporate Identity, Photography, Newsletters, Brand Development, Logo Design, Banners, Marketing, Posters
Education
American InterContinental University 2000 — 2002
BFA, Visual Communications
Montana State University-Billings 1995 — 1997
Associates, CAD Drafting
Smith & Associates Real Estate June 2014 - Present
Mainsail Lodging & Development April 2012 - June 2014
Independent Contractor January 2011 - April 2012
Alvad Properties Inc. September 2005 - April 2012
Event Management Experience September 1999 - March 2012
American Express Business Travel February 2010 - October 2010
AAA MountainWest August 2007 - January 2010
The Key West Butterfly & Nature Conservatory March 2007 - June 2007
The Nature Conservancy July 2006 - February 2007
Education
Bob Hogue School of Real Estate, Saint Petersburg, Florida 2014 — 2014
Florida Real Estate Sales Associate Lincense
University of California, Santa Barbara 2002 — 2004
Master's Degree
University of South Florida 1997 — 2002
Two Bachelor Degrees
Great Lakes Airlines December 2009 - Present
Johnson Storage & Moving Co. May 2014 - December 2014
AAA MountainWest September 2006 - December 2009
America West Airlines October 1999 - June 2006
Barstow Humane Society September 1998 - April 1999
Lenwood Video December 1996 - February 1997
Leggs, Hanes, Bali and Platex Outlet store June 1996 - December 1996
Promark One February 1996 - June 1996
Long John Silver's, LLC September 1995 - February 1996
Skills
Inventory Control, Customer Service, Purchasing, Airline Reservations, Teamwork, Sabre, Parts Ordering, Baggage Handling Systems, Customer Satisfaction, Team Building, Airlines, Airports, Time Management, Microsoft Excel, Microsoft Word, Microsoft Office, Microsoft Exchange, ADP ezLaborManager, Supply Management, Reliability, Research, UPS Shipping, Shipping Systems, Receivers
Education
International Air and Hospitality Academy 1999 — 1999
Certificate, Air Transportation
Silver Valley High School 1991 — 1995
Diploma, General Education
Sterling Bank Services. Banking and Facilities Services March 2014 - September 2014
AAA MountainWest April 2006 - March 2014
Skills
Customer Service, Travel, Sales, Sales Management, Microsoft Office
Education
Cloud County Community College 2015 — 2017
Associate's Degree, Occupational Therapist Assistant
Cloud County Community College 2015 — 2015
CNA, Pre-Nursing Studies, A
Mt Sierra College 2004 — 2005
Business/Commerce, General
Mt. San Jacinto Community College District 2003 — 2004
Multimedia Certificate, Digital Communication and Media/Multimedia
West Paw Design January 2012 - Present
West Paw Design November 2006 - January 2012
AAA MountainWest September 2005 - November 2006
Farmers Union Insurance July 2001 - August 2004
Skills
Marketing, Public Relations, Marketing Strategy, Email Marketing, Customer Service, Sales, Management, Account Management, Training, SEO, Inventory Management, Social Media Marketing, Microsoft Office, Budgets, Press Releases, Strategic Planning, Team Building, Social Media, Online Marketing, Marketing Communications, Advertising, IT Management, IT Training, IT Support, Apple Certified Support..., ACTC - Apple Certified..., Google Analytics -..., Google Adwords Advanced...
Education
Carroll College 1997 — 2001
Bachelor of Arts (BA), Business
AAA MountainWest December 2007 - Present
AAA MountainWest February 2001 - December 2007
Skills
US GAAP, GAAP, Financial Analysis, Accounting, Budgets, Financial Reporting, Fixed Assets, General Ledger, SEC filings, Revenue Recognition
Education
Minot State University 1990 — 1994
Bachelor's degree, Accounting
Sterling Bank Services. Banking and Facilities Services November 2014 - Present
Sterling Bank Services. Banking and Facilities Services July 2014 - November 2014
AAA MountainWest May 2012 - June 2014
Esakoff & Associates June 2002 - April 2012
Potter's Field Ministries October 2000 - March 2012
Skills
Customer Service, Management, Sales, Team Building, Administrative..., Office Management, Leadership, Project Management, Microsoft Office, Process Improvement, Strategic Planning, Budgets, Office Administration, Outlook, Spreadsheets, Photography
Education
University of Montana 2014 — 2021
New York Institute of Photography 2009 — 2011
Professional Photography
AAA MountainWest June 2013 - Present
Johnson & Wales University March 2011 - May 2013
EXPRESS November 2009 - May 2012
Dorney Park and Wildwater Kingdom May 2010 - August 2010
Skills
Retail, Retail Sales, Customer Service, Sales, Fashion, Cashiering, Time Management, Facebook, PowerPoint, Apparel, Microsoft Office, Microsoft Word
Education
Johnson and Wales University 2009 — 2013
Bachelor of Science (B.S.), Travel-Tourism and Hospitality Management
Off the Beaten Path February 2015 - Present
AAA MountainWest September 2012 - January 2015
Danforth Gallery June 2011 - September 2012
Montana State University June 2011 - August 2012
Old Main Gallery and Framing April 2010 - May 2011
Skills
Communication, Organization, Art History, Travel Planning, Writing, Event Planning, Research, Art Exhibitions, Business Travel, Travel Agency, Vacation, Leisure Travel, Museums, International Travel, Adventure Travel, Gallery Administration, Art Gallery, QuickBooks, GiftWorks, Exhibit Design, Photoshop, Customer Service, Customer Retention, Apollo GDS
Education
Montana State University-Bozeman 2007 — 2011
Bachelor of Arts (B.A.), Art History
Idaho Association for the Education of Young Children August 2014 - Present
Freelance January 2013 - Present
Idaho AEYC 2014 - Present
AAA MountainWest February 2010 - January 2014
AAA MountainWest November 2008 - February 2010
Idaho Central Credit Union August 2005 - August 2008
Skills
Creative Writing, Strategic Planning, Digital Marketing, Social Media Marketing, Customer Service, Microsoft Office, Customer Satisfaction, Public Relations, Advertising, Marketing Communications, Graphic Design, Logo Design, Social Media, Marketing Strategy, Media Relations, Marketing, Newsletters, Blogging, Email Marketing
Education
Idaho State University 2000 — 2004
Mass Communication, Advertising
AAA MountainWest February 2013 - Present
AAA MountainWest April 2011 - February 2013
Information Technology Core January 2003 - April 2011
Skills
Team Building, Customer Service, Process Improvement, Management, Leadership, Microsoft Office, Risk Management, Strategic Planning, Microsoft Excel, Change Management, Business Strategy, Customer Satisfaction, VPN, Firewalls, Social Media Marketing, Service Delivery, Microsoft Word, CCNA, Sla, DNS
Education
University of Montana-Helena College of Technology 2001 — 2003
Network and System Administration/Administrator
Helena High School 1994 — 1997
AAA MountainWest April 2014 - Present
State Farm May 2013 - March 2014
Bankers Life and Casualty June 2012 - May 2013
Farm Bureau Financial Services November 2008 - November 2011
The Missoulian September 2003 - August 2008
Missoula Children's Theatre May 1999 - September 2000
Skills
Social Media, Insurance, Sales, Social Media Marketing, Sales Management, Advertising, Customer Service, Marketing, Cold Calling, Strategic Planning, Team Building, Customer Satisfaction, Online Advertising, New Business Development, Marketing Strategy, Marketing Communications, Budgets, Management, Time Management, Direct Sales, Small Business, Account Management, Selling, Leadership, Email Marketing, Social Networking, Lead Generation, Public Relations, Event Planning, Public Speaking, Online Marketing, Coaching, Business Planning, Training, Entrepreneurship, Customer Retention, Fundraising, Sales Operations, Sales Process, Sales Presentations, Market Research, Team Leadership, Recruiting, B2B, Business Development, Negotiation, Direct Marketing, Retail, Event Management
Education
Northern Kentucky University 1995 — 1999
Bachelor of Arts (BA)
Notre Dame Academy
AAA MountainWest August 2012 - Present
Grady Livestock January 1993 - Present
California State Automobile Association April 2004 - December 2011
AAA National Office April 1999 - April 2004
AAA MountainWest November 1996 - April 1999
Skills
Change Management, Transformation, Transportation, Innovation, Telematics, Vendor Management, Operational Excellence, Customer Experience, Employee Engagement, Large Group Facilitation, Negotiation, Business Continuity, Emergency Management, Aviation, Agribusiness, Automotive, Mobile Solutions, Field Operations, Customer Satisfaction, Sales Management, Solutions Marketing, Team Building, Project Planning, Executive Management, Program Management, Leadership, Business Process..., Strategic Planning, Cross-functional Team..., Customer Retention, Call Center, Data Transformation, Management, Strategy, Team Leadership, Training, Strategic Partnerships, Process Improvement, Business Planning, Workshop Facilitation, Customer Service, Business Strategy, Insurance, Entrepreneurship, Leadership Development, Operations Management, Call Centers, Business Development, Budgets, Public Speaking
Education
Saint Mary's College of California 2011 — 2012
MBA, Business Administration and Management, General
Montana State University-Bozeman 1986 — 1991
BA, Public Administration
The Hartford November 2010 - Present
Western States Insurance 2003 - 2010
AAA MountainWest 1999 - 2003
Skills
Insurance, Customer Retention, Customer Service, Direct Sales, Salesforce.com, Sales Operations, Commercial Insurance, Property & Casualty..., Umbrella Insurance, Workers Compensation, Errors & Omissions, Territory..., Marketing Strategy, Liability
Education
Montana State University-Bozeman 1996 — 2000
Bachelor of Science, Health & Human Development
Chinook High School 1992 — 1996
PayneWest Insurance October 2013 - Present
Mountain West Insurance March 2012 - July 2013
AAA MountainWest March 2007 - March 2012
New West Advertising September 2004 - March 2008
Comfortchannel.com 2002 - 2003
Skills
Marketing Communications, Presentation Development, Customer Relations, Media Development, Media Managment, Property & Casualty..., Term Life Insurance, Management, Sales Management, Customer Service, Social Media, Insurance, Public Speaking, Sales, Advertising, Customer Satisfaction, Account Management, Marketing, Team Building, Leadership, Strategic Planning, Social Media Marketing
Education
Carroll College 1995 — 2000
Bachelor's Degree, Communications and Public Relations
Helena high
The Travel Station February 2014 - Present
AAA MountainWest October 2011 - February 2014
Wittich Law Firm, P.C. January 2010 - October 2011
WorldClass Travel Network April 2003 - October 2011
Gus the Gutterman September 2005 - October 2009
J & H Office April 2003 - November 2003
Montana Travel March 1998 - March 2003
Northern Division Freestyle December 1994 - January 2002
Skills
Social Media, Strategic Planning, Budgets, Management, Public Relations, Negotiation, Public Speaking, Leadership, Microsoft Excel, Microsoft Office, Business Strategy, Process Improvement, Sales Management, Account Management, Event Management, Advertising, Event Planning, Vacation, Leisure Travel, Ski, Airline Reservations, Travel Insurance, Amadeus, Sabre, Online Advertising, International Travel, Microsoft Word, Editing, Ticketing, Apollo, Galileo, Online Travel, Courtesy, Reservation, Up-selling, Bookings, Marketing Strategy, Incentive Travel, Amadeus GDS, Marketing, GDS, Team Building, Travel Agency, Customer Satisfaction, Hospitality, Social Media Marketing, Business Travel, Tourism, Cruises, Travel Management
Education
Montana State University-Bozeman 1992 — 1994
McConnell Travel School Inc. 1993 — 1993
Travel, Intense Travel Industry Studies
Bozeman Senior High 1989 — 1991
High School Diploma, High School/Secondary Diplomas and Certificates
Sterling Bank Services. Banking and Facilities Services January 2014 - Present
AAA MountainWest April 2007 - December 2013
Portlock Software December 2003 - March 2007
Touch America Inc. February 1988 - June 2003
Skills
Franchise Sales, Budgets, Customer Service, Sales, Team Building, Business Strategy, Customer Satisfaction, Strategic Planning, Negotiation, Management, Public Speaking, Forecasting, Marketing, CRM, Sales Operations, Team Leadership, Training, Sales Management, Insurance, Change Management, Account Management, B2B, Risk Management, Product Management, Property, New Business Development, Public Relations, Coaching, Microsoft Excel, Product Development, Start-ups, Process Improvement, Business Planning, Business Development, Event Management, Event Planning, Marketing Strategy, Direct Sales, Vendor Management, Customer Retention, General Insurance, Online Travel, Business Analysis, Sales Process, Cold Calling, Advertising, Vacation, Project Management, P, Leadership
Education
Montana State University-Billings 1980 — 1983
Bachelor of Science (BS), Marketing/Management
Los Medanos College 1978 — 1980
Associate of Arts (AA), Community College Education
AAA MountainWest March 2008 - Present
US Navy January 1978 - September 2001
Skills
Team Building, Budget, Strategic Planning, Risk Management, Sales, Leadership, Management, Music, Computer Hardware, Software, Software Installation, Software Deployment, Hardware Diagnostics, Network Hardware, Hardware Support, Budgets, Troubleshooting, Customer Service, Customer Satisfaction, Social Media, Navy, Process Improvement, Microsoft Office, Business Strategy, Insurance, Microsoft Excel, Team Leadership, Spiceworks, Remote Desktop, Norton Ghost, Internet Troubleshooting, Peripherals, Workstations, Symantec Antivirus, Remote Troubleshooting, Desktop Administration, Terminal Server, Virus Removal, Sales Management, Negotiation, Public Speaking, Change Management, Account Management, Laptops, Network+, LogMeIn, Social Media Marketing, Recruiting, iPhone Support, Active Directory...
Education
Excelsior College 1998 — 2000
Associate of Science (A.S.), Information Technology
U.S. Navy 1979 — 1979
None, Cryptology
State Farm Insurance March 2012 - Present
Bio-Rad Laboratories January 2012 - March 2012
DUGAN FAMILY CHILD CARE July 2003 - October 2011
AAA NCNU September 1997 - July 1998
CALIFORNIA STATE AUTOMOBILE ASSOCIATION January 1997 - January 1998
AAA MountainWest March 1996 - July 1997
CAPITOL PROPERTIES AND INSURANCE COMPANY September 1994 - May 1995
CALIFORNIA CASUALTY INSURANCE COMPANY October 1992 - March 1994
Skills
Insurance, Customer Service, Entrepreneurship, Customer Retention, Sales, Property & Casualty..., Microsoft Office, Excel, Quicken, Insurance Sales, Underwriting, Customer Relations, Entrepreneurial Skills, Entrepreneurial..., Life Insurance, Health Insurance
Education
CSU SacramentoCalifornia State University 1988 — 1992
Communication Studies
Skyline College 1985 — 1988
General Studies
AAA MountainWest 2010 - 2012
AAA MountainWest, Inc. 2005 - 2010
AAA MountainWest 2003 - 2005
AAA MountainWest 2000 - 2003
AAA MountainWest 1999 - 2000
Costco Wholesale 1998 - 1999
EMF Corporation 1994 - 1998
Kassell Construction 1992 - 1994
Innovac Technology 1990 - 1992
Quality Diesel Engines 1989 - 1990
Skills
Strategic Planning, Operations Management, Business Strategy, Process Improvement, Accounting, Financial Reporting, Change Management, Team Building, Budgets, Internal Audit, Business Planning, Budgeting, Forecasting, Corporate Finance, Managerial Finance, Financial Analysis, Business Management, Risk Management, Problem Solving, Property Management, Business Process..., Asset Managment, Ideas Development, System Deployment, Travel Agency, Management, Team Leadership, Project Management, Business Analysis, New Business Development, Strategy, Banking, Auditing, Project Planning, Sales, Human Resources, Executive Management, Internal Controls, Payroll, Asset Management
Education
The University of Chicago - Booth School of Business 2012 — 2012
Montana Tech of the University of Montana 2005 — 2011
Bachelor of Science (BS)
UMH-College of Technology 2006 — 2009
AAS
RB March 2015 - Present
RB August 2014 - March 2015
Reckitt Benckiser August 2013 - August 2014
HJ Heinz June 2012 - August 2012
Vishay October 2010 - July 2011
Vishay February 2009 - October 2010
Vishay October 2008 - February 2009
Vishay March 2008 - October 2008
AAA MountainWest May 2007 - November 2007
Skills
Cross-functional Team..., Product Marketing, Strategy, Marketing Strategy
Education
Carnegie Mellon University - Tepper School of Business 2011 — 2013
MBA, Marketing/Marketing Management, General
Montana State University-Bozeman 2001 — 2005
BS, Business, Marketing Option
AAA Northern California, Nevada & Utah August 2014 - Present
AAA Club Partners May 2012 - August 2014
AAA MountainWest May 2007 - May 2012
AAA Arizona February 2001 - April 2007
AAA Chicago Motor Club 1988 - 2001
Skills
Strategic Planning, Team Building, Budgets, New Business Development, Sales Management, Process Improvement, Public Speaking, Marketing Strategy, Leadership, Product Development, Team Leadership, Contract Negotiation, Insurance, Management, Business Development, Customer Satisfaction, Account Management, Strategy, Business Strategy, Sales, Cross-functional Team..., Business Analysis, Forecasting, Vendor Management, Business Planning, Competitive Analysis, P&L Management, Mergers & Acquisitions, Product Management, Business Process..., Strategic Partnerships, Start-ups
Education
Northern Illinois University 1983 — 1987
Bachelor of Science, Economics
Helena Community Credit Union February 2015 - Present
State of Montana Department of Justice March 2014 - January 2015
Walmart October 2013 - April 2014
AAA MountainWest October 2010 - September 2013
AAA MountainWest May 2012 - August 2012
AAA MountainWest December 2007 - October 2010
AAA MountainWest July 1998 - December 2007
United Grocers, Inc November 1995 - July 1998
Thrifty-Payless, Inc. November 1994 - November 1995
Skills
Employee Relations, Employee Benefits, Human Resources, Process Improvement, Management, Training, Strategic Planning, Customer Service, Team Building, Leadership, Contract Negotiation, Strategy, Marketing, Recruiting, Talent Acquisition, Budgets, Business Planning, Analysis
Education
Washington State University - College of Business and Economics 1985 — 1999
B.A., Marketing
Portland State University 1995 — 1995
Certificate, Training and Development
COUNTRY Financial® September 2014 - June 2015
AAA MountainWest January 2014 - March 2014
AAA Northern California, Nevada & Utah July 2013 - November 2013
Farmers Insurance June 2012 - July 2013
Findlay Honda May 2011 - 2012
Wentworth Chevrolet April 1996 - May 2011
United States Marine Corps December 1991 - December 1995
Skills
Property & Casualty..., Life Insurance, Variable Life, Variable Annuities, Fixed Annuities, Leadership, Umbrella Insurance, Commercial Insurance, Mutual Funds, IRAs, 401k Rollovers, Disability Insurance, Liability, Health Insurance, Commercial Lines, Whole Life, Underwriting, Workers Compensation, Professional Liability
Education
Montana Tech of the University of Montana 2015 — 2018
Bachelor of Science (BS), Registered Nursing/Registered Nurse
University of Farmers 2013 — 2013
Career Developement, Marketing, and Business Management
Portland Community College
Montana Attorney General's Office September 2014 - Present
AAA MountainWest June 2012 - September 2014
Beartooth NBC July 2011 - June 2012
Starbucks August 2006 - August 2009
Skills
Editing, Writing, Public Relations, Videography, Broadcast, Storytelling, Non-linear Editing, Sports, Video Editing, Video Production, News Writing, Final Cut Pro, Avid, Breaking News, AP Style, Adobe Audition, Audacity, Journalism, Teleprompter, Audio Editing, Avid Media Composer, Camera, Stories, Media Production, Television Production, Video, Television, Radio Production, Radio Broadcasting, Creative Writing, Film, DV, Film Production, Post Production, Voice Over, Social Media, Production, Publicity, Facebook, Media Relations, Press Releases, Social Media Marketing, Radio Producing, Crisis Communications
Education
University College Cork 2011 — 2011
Study Abroad
The University of Montana 2007 — 2011
Broadcast Journalism, Broadcast Journalism, History
AAA MountainWest September 2014 - Present
PayneWest Insurance June 2008 - August 2014
Skills
Underwriting, Insurance, General Insurance, Property & Casualty..., Public Relations, Umbrella Insurance, Commercial Lines, Casualty, Commercial Insurance, Professional Liability, Liability, Health Insurance, Account Management, Casualty Insurance, Customer Service, Legal Liability, Life Insurance, Risk Management, Sales, Team Building, Workers Compensation
Education
Black Hills State University 1995 — 1999
BS, Mass Communication
Custer County High School
Bachelor of Science (B.S.), Mass Communication/Media Studies
Courage360 September 2014 - Present
Montana State University Billings January 2012 - August 2014
Global Health Equity Foundation/MSU-Billings 2012 - 2014
Billings Clinic August 2007 - February 2009
Rich Haynie Insurance 2006 - 2007
Balcos Insurance, inc. 2003 - 2006
AAA MountainWest 2001 - 2003
Skills
Public Speaking, Teaching, Higher Education, Grant Writing, Instructional Design, Editing, Curriculum Design, Research, Volunteer Management, Presentation Development, Online Learning..., Property & Casualty..., Life & Disability..., Press Releases, Project Coordination, Adult Education, Public Relations, Health Communication, Program Development, Community Outreach, Event Planning, Nonprofits, Fundraising
Education
Montana State University-Billings 2010 — 2012
Master of Science in Public Relations, Health Communication, 3.9
AAA MountainWest August 2014 - Present
AAA MountainWest March 2011 - August 2014
AAA MountainWest September 2009 - March 2011
SpeedPress Sign Supply March 2008 - August 2009
Kinetic Concepts July 2006 - September 2007
Macy's January 2005 - December 2005
Best Western GranTree Inn August 2004 - December 2004
GuestHouse Inn & Suites March 2004 - August 2004
Sagebrush Outdoor Gear March 2002 - March 2004
Jo-Ann Stores, Inc. May 2000 - September 2000
Skills
Human Resources, Training, Talent Management, Employee Training, Public Speaking, Management, Hiring, Training Facilitation, Customer Service, New Hire Orientations, Team Building, Team Facilitation, Sales, Recruiting, Screening Resumes, Corporate Training, Instructor-led Training, Customer Satisfaction, Training Needs Analysis, Process Improvement, New Hire Training, Microsoft Excel, Time Management, Leadership, Training Delivery, Training Manuals, Coaching Staff, Customer Service..., Virtual Training, Microsoft Office, Auditing, Travel Planning, Hands-on Training, PowerPoint, Hiring Employees, Soft Skills, Apollo GDS, Team Leadership, Lead Generation, Hospitality, Photoshop, Technical Training, Webinars, Event Planning, Corporate Events, Events Coordination, Microsoft Publisher, Coaching
Education
The University of Montana-Western
Bachelor's Degree, Business and Communications
NYLIFE Securities LLC July 2015 - Present
New York Life Insurance Company March 2015 - Present
AAA MountainWest August 2014 - March 2015
Self-employed August 2011 - August 2014
Skills
Small Business, Customer Service, Marketing, Event Management, Direct Sales, Business Networking, Personal Finance, Long Term Care Insurance, Life Insurance..., Annuity Sales
Education
Southwestern Assemblies of God University
Bachelor of Arts (B.A.), Associates of Art (A.A.), International and Intercultural Communication
Southwestern Assemblies of God University
Bachelor of Arts (B.A.)
AAA MountainWest July 2001 - Present
ZA Enterprises/Self Employed January 1996 - January 2003
Let's Travel June 1998 - July 2001
Skills
Amadeus, Tourism, Account Management, Revenue Analysis, Ticketing, Hotel Booking, Online Travel, Hospitality, Incentives, Travel Agency, Travel Planning, Hotels, Event Management, Hospitality Industry, Incentive Travel, Travel Technology
Education
The University of Montana 1990 — 1992
Bachelor of Arts (B.A.), Business Education
Montana State University-Billings
Bachelor of Arts (B.A.), Business Teacher Education
AAA MountainWest November 2014 - Present
State of Montana-Governor's Office December 2010 - January 2013
Skills
Public Relations, Community Outreach, Policy Analysis, Public Policy, Social Media, Research, Nonprofits, Media Relations, Event Planning, Budget Management, New Media, Marketing Communications, Sports Marketing, Brand Development, Brand Management, Customer Service
Education
Montana State University-Billings 2012 — 2014
Master's Degree, Public Relations/Image Management
Oxford University 2000 — 2000
Study Abroad/Law
Carroll College 1998 — 2000
Bachelor of Arts (B.A.), Political Science and Government/Philosophy
AAA MountainWest October 2014 - Present
AAA Northern California, Nevada & Utah July 2013 - June 2014
AAA Northern California, Nevada & Utah April 2013 - June 2013
AAA Northern California, Nevada & Utah 2000 - 2013
Skills
Training, Leadership, Change Management, Coaching, Vendor Management, Cross-functional Team..., Team Building, Management, Organizational..., Program Management, Business Process..., Customer Satisfaction, Salesforce.com, Strategy, CRM, Testing, Analysis, Strategic Planning, Customer Service, Automotive, Negotiation, Operations Management, Process Improvement, Account Management, New Business Development, Team Leadership, Customer Retention, Sales, Sales Management, Business Planning, Project Management, Product Development, Contract Negotiation, Business Analysis
Education
Pepperdine University School of Law 2001 — 2001
Certificate of completion, Strategic Negotiation Skills
San Francisco State University
Small Business Administration/Management & Asian American Studies
City College of San Francisco
Group and Casework Certificate, Social Work
Hilton Worldwide December 2014 - Present
Royal Bahama Cruise Line January 2014 - November 2014
International Cruise and Excursions June 2013 - November 2013
Nightingale Nursing and Homecare November 2012 - April 2013
Self-employed 2011 - April 2013
Aventours August 2000 - April 2008
AAA MountainWest September 1999 - August 2000
Skills
Tourism, Sales, Customer Service, Hotels, Cruises, Tour Operators, Retail, Vacation, Teamwork, Event Management, Social Networking, Marketing, Hospitality, Travel, Event Planning, Leadership, Customer Satisfaction, Airlines
Education
Laney College 1991 — 1993
Undergraduate studies, Communication and Media Studies
AA Travel Academy Ft Worth, Tx.
Echols Intl. Travel Courses
Certificate, Travel and Exploration
Liberty Mutual Insurance April 2008 - Present
AAA MountainWest December 2006 - April 2008
Custom West Pest Control June 2004 - December 2006
Skills
Insurance, Claims, Risk Management, Workers Compensation, Risk, Customer Relations, Liability, Safety Management, Risk Assessment, Microsoft Office, Occupational Health, Risk Mitigation, Loss Prevention, Property & Casualty..., Accident Investigation, Construction Safety, Ergonomics, Excel, Risk Analysis, Customer Service, Safety Leadership, Compliance, Industrial Safety, Emergency Management, Industrial Hygiene, Construction, Commercial Insurance
Education
Columbia Southern University 2009 — 2012
MS, Occupational Safety & Health
University of Montana 1996 — 2004
BA, Economics
AAA MountainWest May 2010 - Present
PKF Consulting August 2007 - November 2008
Mrs. Fields Famous Brands November 2002 - June 2007
Datamark September 2001 - October 2002
Skills
Market Research, Marketing Strategy, Marketing, Social Media, Marketing Communications, Social Media Marketing, Competitive Analysis, Budgets, Microsoft Excel, Online Advertising, Business Strategy, Advertising
Education
University of Utah - David Eccles School of Business 2004 — 2006
MBA, Marketing Emphasis
Montana State University-Bozeman 1996 — 2001
BS, Marketing
AAA MountainWest 2010 - Present
AAA MountainWest February 2008 - January 2011
AAA MountainWest 2008 - 2010
Education
Auburn University 2015 — 2017
Master of Business Administration (M.B.A.)
Montana State University-Bozeman 1998 — 2001
Bachelor of Science
AAA MountainWest April 2009 - Present
Skills
Accounting, Excel, Financial Reporting, Budgeting, Accounts Payable, Accounts Receivable, Budgets, Customer Service, Microsoft Excel, Process Improvement, Team Building, Microsoft Office, Management, Financial Analysis, Insurance, Strategic Planning
Education
Kaplan University
Associate's degree, Accounting and Finance, 3.8
Altman, Rogers & Co. May 2014 - Present
Promotions West August 2012 - May 2014
AAA MountainWest June 2012 - August 2012
Promotions West April 2012 - June 2012
Skills
Building Strong Teams, Corporate Communications, Financial Analysis, Excel, Team Leadership, Organizing, Planning, Customer Relations, Microsoft Excel, High Performance Teams, Customer Service, Market Research, Project Planning, Marketing, Business Development, Social Media Marketing, Microsoft Office, Advertising, Sales, Leadership, Accounting, Social Media, Time Management, Analysis, Retail
Education
Montana State University-Bozeman 2008 — 2012
Bachelor's, Finance and Accounting
Wyoming Department of Transportation May 2004 - Present
Advance Auto Parts December 2001 - April 2002
AAA MountainWest January 2000 - November 2001
Skills
Server Administration, Network Administration, EMC SAN Administration, VMware Infrastructure, CommVault Galaxy, EMC Storage, Microsoft Server..., Spanish-speaking, Cisco IOS, Cisco Routers, Cisco Wireless, Wireless Networking, Dell PowerEdge Servers, Network Security, WSUS, MCSE 2003, Windows Server, Dell Computers, Dell PowerVault, Dell Switches, Cisco Firewall Security, Computer Hardware, VMware vSphere, VMware Server, VMware vCenter, Microsoft Server Support, Microsoft Servers, VMware ESX, EMC
Education
Laramie County Community College 2002 — 2005