Allied Global Contact Center & BPO

Description

Address: Calz. Aguilar Batres, Guatemala Hours: Open ⋅ Closes 5PM Friday8AM–5PMSaturdayClosedSundayClosedMonday8AM–5PMTuesday8AM–5PMWednesday8AM–5PMThursday8AM–5PMSuggest an edit Unable to add this file. Please check that it is a valid photo. Phone: +502 2419 9999: Place name: Category: : : : : Website: : Website: http://www.accbpo.com/ Category: Call center Suggest an editUnable to add this file. Please check that it is a valid photo. Unable to add this file. Please check that it is a valid photo. · Own this business? Questions & answers Ask a question Q: (Translated by Google) Good day that I need to be able to apply with you (Original) Buenos Dias que necesito para poder aplicar con ustedes (No answers)See all questions (50) Add a photoThanks for sharing!Your photo will be posted publicly on Google.Contribute MoreDoneUpload public photos of Allied Global - Pacific Center Posting publicly on the Web Write a review Reviews 198 Google reviews

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Allied Global Contact Center & BPO Employees

Employee
Years
Job
Industry
Irma Moscoso Irma Moscoso Guatemala area Details
Irma Moscoso's Allied Global Contact Center & BPO Experience August 2014 - Present
Job Sales Representative
Industry Consumer Services
Experience
Allied Global Contact Center & BPO   August 2014 - Present
Allied Global Contact Center & BPO   August 2012 - August 2014
Allied Global Contact Center & BPO   May 2011 - 2012
Allied Global Contact Center & BPO   October 2007 - May 2011

Education
Universidad Mariano Gálvez   2009 — 2014
Profesora de Enseñanza Media, Enseñanza de inglés como lengua extranjera

Ana Aguilar Mazariegos Ana Aguilar Mazariegos Guatemala area Details
Ana Aguilar Mazariegos's Allied Global Contact Center & BPO Experience August 2012 - September 2013
Job Mathematics and English Leader's Assistant en Colegio Internacional Montessori
Industry Primary/Secondary Education
Experience
Colegio Internacional Montessori  September 2013 - Present
Allied Global Contact Center & BPO   August 2012 - September 2013
Dirección General de Aeronáutica Civil -DGAC-   July 2011 - August 2012

Skills
Administrative..., Quality Assurance, Office Administration, Technical Assistance, Education, Teaching, Language Teaching, Customer Service

Education
Universidad Galileo   2009 — 2009
Controlador de Tránsito Aéreo, Aeronáutica

Instituto Guatemalteco Americano   2004 — 2006
Secretaria Ejecutiva Bilingüe

Fredy Antonio Aguilar Revolorio Fredy Antonio Aguilar Revolorio Guatemala area Details
Fredy Antonio Aguilar Revolorio's Allied Global Contact Center & BPO Experience January 2012 - April 2012
Job Comprador en Herramientas Poderosas S.A.
Industry Investment Banking
Experience
Herramientas Poderosas S.A.   May 2013 - Present
Herramientas Poderosas S.A.   April 2012 - April 2013
Allied Global Contact Center & BPO   January 2012 - April 2012

Skills
Financial Analysis, Financial Modeling, Valuation, Economics, Spanish, Financial Reporting, Analysis, English, Microsoft Excel, Business Analysis, Budgets, Negotiation, SAP Business One, SAP Business Object

Education
Villanova University   2012 — 2012
A Six Sigma Green Belt Diploma., Improve efficiency and effectiveness.

Universidad Francisco Marroquín   2008 — 2011
B.A.. Administración de Empresas con Especialidad en Finanzas., Finance, General

Luisa Molina Luisa Molina Guatemala area Details
Luisa Molina's Allied Global Contact Center & BPO Experience June 2014 - Present
Job Strategy, Performance & Talent Manager Executive Coaching Strategy & Culture Consultant Leadership Development
Industry Management Consulting
Experience
Allied Global Contact Center & BPO   June 2014 - Present
Exceed  October 2013 - Present
CODISA  January 2012 - October 2013
Universidad Francisco Marroquin-Guatemala  January 2012 - June 2013
Banco Industrial Guatemala  June 2003 - October 2011
Universidad Rafael Landivar  January 2004 - November 2007
Ernst & Young Guatemala   October 2001 - July 2003
Centrica Bank & Trust / Banco Cuscatlán   October 1999 - October 2001

Skills
Strategic Planning, Performance Management, Talent Management, Talent Development, Leadership Development, Executive Coaching, Coaching, Corporate Culture, Organizational Alignment, Corporate Communication, Change Management, Internal Communication, Employee Engagement..., Compensation Systems, Short & Long Term..., Key Talent Acquisition, Recognition Programs, Project Management, Team Building, Design Thinking, Customer Experience...

Education
Columbia University in the City of New York   2011 — 2011
Executive Coaching Certification

Instituto Centroamericano de Administración de Empresas   2001 — 2003
Master of Business Administration (MBA), Finance

Universidad Rafael Landívar   1995 — 2001
Industrial Engineer

Tayyab Shaikh Tayyab Shaikh Toronto, Canada Area Details
Tayyab Shaikh's Allied Global Contact Center & BPO Experience August 2013 - Present
Job Director of Operations at Allied Global Contact Center & BPO
Industry Telecommunications
Experience
Allied Global Contact Center & BPO   August 2013 - Present
Allied Global Contact Center & BPO   May 2012 - August 2013
Voysus Group Inc  April 2011 - April 2012
Voysus Group Inc  August 2010 - March 2011

Skills
Performance Management, Workforce Planning, Program Management, Operational Planning, Call Center, Team Leadership, Training, Team Management, Workforce Management, Contact Centers, Telecommunications, Leadership, Conflict Resolution, CRM, Account Management, Customer Service, Management, Outsourcing, Call Centers, Coaching, Recruiting, Sales, Team Building, Business Development, Customer Retention, Strategic Planning, Customer Experience, Sales Operations, Strategy, Human Resources, BPO, Operations Management, Time Management, Vendor Management, Customer Satisfaction, Inbound Marketing

Education
Project Management Institute   2012 — 2013
PMP Certification

Centennial College   2011 — 2013
Business Operations Management

Centennial College   2008 — 2009
Accounting Clerk - Microcomputer, Accounting

SATEC @ W.A. Porter C.I.   2003 — 2007
Diploma

Andrea Tabora Andrea Tabora Searcy, Arkansas Details
Andrea Tabora's Allied Global Contact Center & BPO Experience September 2012 - May 2013
Job Student at Harding University
Industry Accounting
Experience
Truth for Today World Mission School  February 2014 - Present
Allied Global Contact Center & BPO   September 2012 - May 2013

Education
Harding University   2013 — 2017
Bachelor's Degree, Accounting, 4.0

Carlos Quiroa Garavito Carlos Quiroa Garavito Guatemala area Details
Carlos Quiroa Garavito's Allied Global Contact Center & BPO Experience February 2015 - Present
Job en
Industry Outsourcing/Offshoring
Experience
Allied Global Contact Center & BPO   February 2015 - Present
Allied Global Contact Center & BPO   April 2010 - January 2015
Officient S.A.   2009 - 2010

Skills
Outsourcing, Contact Centers, Call Centers, BPO, CRM, Team Management, Project Management, Team Leadership, Management, Solution Architecture, Service Delivery, Systems Analysis, Requirements Gathering, Data Migration, Performance Management, Administración y..., Gestión de relaciones..., Liderazgo de equipos, Gestión de proyectos, Centro de llamadas, Gestión del rendimiento..., Subcontratación, Subcontratación de...

Education
Universidad Mariano Gálvez   2006 — 2014
Licenciatura en Ciencias, Ingeniería informática

Respetable Academia Superior de Canto Lírico "Barítono Gabriel Carballo"
Bajo-Barítono Lírico, Canto Lírico

Humberto Lopez Humberto Lopez Guatemala area Details
Humberto Lopez's Allied Global Contact Center & BPO Experience August 2013 - February 2014
Job Vendor Manager at Banco Agromercantil
Industry Outsourcing/Offshoring
Experience
Banco Agromercantil  March 2014 - Present
Allied Global Contact Center & BPO   August 2013 - February 2014
Citi  April 2012 - August 2013
Citi  March 2011 - April 2012
Transactel  February 2010 - October 2010
Transactel  April 2008 - February 2010
Transactel  June 2005 - March 2008
TracFone Wireless  December 2003 - February 2005

Skills
Budgeting, PMO, Analysis, Customer Relations, Planning, Banking, Project Plans, Documentation, Program Management, Cost, Business Analysis, Production, Process Improvement, Customer Service, Quality Assurance, Risk Management, Research, Business Process, Requirements Analysis, Call Center, Forecasting, Coaching, People Management, BPO, Outsourcing, Negotiation, Vendor Management, Cost Reduction, Team Leadership, Project Planning, Customer Experience, Team Building, Operations Management, Organizational..., Process Engineering, Call Centers, Team Management, Performance Management, Six Sigma, Change Management, CRM, Workforce Management, Leadership, Telecommunications, Service Delivery, Business Process...

Education
ESI   2012 — 2013
Bachelor of Business Administration (B.B.A.), Business Administration

Universidad Galileo   2010 — 2013
Business Administration

Nery Alberto Monroy Nery Alberto Monroy Guatemala area Details
Nery Alberto Monroy's Allied Global Contact Center & BPO Experience May 2014 - Present
Job DSE Analyst en Allied Global Contact Center & BPO
Industry Outsourcing/Offshoring
Experience
Allied Global Contact Center & BPO   May 2014 - Present
Allied Global Contact Center & BPO   August 2013 - Present

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Public Speaking

Education
Universidad de San Carlos de Guatemala   2010 — 2015

Fernando Argueta Fernando Argueta Guatemala area Details
Fernando Argueta's Allied Global Contact Center & BPO Experience November 2011 - January 2012
Job Consultor de sistemas en INACIF
Industry Program Development
Experience
INACIF   June 2015 - Present
CACIF   October 2013 - June 2014
Universidad Galileo  June 2012 - March 2013
Allied Global Contact Center & BPO   November 2011 - January 2012

Skills
Bases de datos, Sistemas de información, Desarrollo web, JavaScript, MySQL, PHP, Microsoft SQL Server, Desarrollo de software, Java, Linux, SQL, CSS, Programación, XML, jQuery, HTML, AJAX, Ingeniería de software, Servicios web, Aplicaciones Web

Education
Universidad Galileo   2010 — 2015
Ingeniería en Sistemas, Ingeniería informática

Universidad de San Carlos de Guatemala   2009 — 2010

Hector Portillo Hector Portillo Guatemala area Details
Hector Portillo's Allied Global Contact Center & BPO Experience September 2012 - April 2015
Job Telecommunications Technician at ITS InfoCom
Industry Outsourcing/Offshoring
Experience
ITS InfoCom  May 2015 - Present
Allied Global Contact Center & BPO   September 2012 - April 2015
Telefónica  March 2012 - September 2012
Atento de Guatemala, S.A.   July 2007 - March 2009

Skills
Gestión de proyectos, Redes informáticas, Redes inalámbricas, Windows Server, VMware Infrastructure, Soporte técnico, Telecomunicaciones, Liderazgo de equipos, Servicio de atención al..., Dirección y desarrollo...

Education
Universidad Galileo   2011 — 2012
CCNA

Universidad de San Carlos de Guatemala   2002 — 2011
Ingeniería Electronica

Lenin Eduardo Lenin Eduardo Guatemala area Details
Lenin Eduardo's Allied Global Contact Center & BPO Experience May 2013 - December 2013
Job CSR en Innovative Contact Solutions
Industry Online Media
Experience
Innovative Contact Solutions   August 2014 - Present
24/7 Customer  May 2014 - August 2014
Allied Global Contact Center & BPO   May 2013 - December 2013

Skills
Photoshop, Call Centers, Customer Experience, Start-ups, Project Management, Contact Centers, Strategic Planning, Microsoft Office, Outsourcing, Account Management, BPO, Management, Telecommunications, Customer Service, Leadership

Education
Colegio Campo Alto   2011 — 2012
Bachiller en Ciencias Y Letras

Escuela Técnica Superior Kinal
CCNA

Universidad de San Carlos de Guatemala
Locución Profesional

Manuel Gordo Manuel Gordo Guatemala area Details
Manuel Gordo's Allied Global Contact Center & BPO Experience 2003 - Present
Job CEO at Allied Global
Industry Outsourcing/Offshoring
Experience
Asociación Guatemalteca de Exportadores - AGEXPORT  January 2015 - Present
Allied Global Contact Center & BPO   2003 - Present
ISOPAN   July 1990 - Present
Pan Pepin, S.A.   March 2010 - Present

Education
University of Florida   1984 — 1989
B:S., Food Science

Riverside Military Academy   1979 — 1982
HIgh School

Jairo Daniel Castaneda Jairo Daniel Castaneda Guatemala area Details
Jairo Daniel Castaneda's Allied Global Contact Center & BPO Experience February 2014 - December 2014
Job Internet Marketing Specialist en DISH TV, a Retailer of Dish Network
Industry International Affairs
Experience
Dish Network  2015 - Present
Sprint  2014 - 2015
Allied Global Contact Center & BPO   February 2014 - December 2014
NCO Group  October 2012 - December 2013
T-Mobile  October 2012 - December 2013
1800flowers.com  June 2012 - October 2012
Coca-Cola Refrescos Bandeirantes   March 2010 - March 2012
Capgemini  February 2009 - March 2012
Telefónica  November 2006 - December 2007

Skills
Microsoft Office, Investigación y..., Servicio de atención al..., Gestión de proyectos, Planificación..., Microsoft Excel, Liderazgo, Redes sociales

Education
Universidad Mariano Gálvez

Vivian Alquijay Vivian Alquijay Guatemala area Details
Vivian Alquijay's Allied Global Contact Center & BPO Experience June 2015 - Present
Job Compensations and benefits manager
Industry Mechanical or Industrial Engineering
Experience
Allied Global Contact Center & BPO   June 2015 - Present
Modas y Diseno Industrial   March 2012 - Present
Oriflame  August 2011 - May 2015
Asociacion Espanola de Beneficiencia   November 2011 - August 2012
E Solutions  June 2009 - November 2010

Skills
Project Planning, MS Project, Business Analysis, Analytics, KPI implementation, KPI Reports, Quality Assurance, Web Analytics, Data Analysis, Asset Managment, Human Resources, Financial Analysis, Financial Reporting, Liderazgo de equipos, Cambio organizacional, Recursos humanos, Planificación..., Planeamiento de..., Coaching, Gestión de proyectos, Negociación, Estrategia empresarial, Microsoft Office, Estrategia de..., Español, Administración y..., Servicio de atención al...

Education
UNI   2012 — 2013
MMK, Business Administration and Management, General

Universidad Rafael Landívar   2006 — 2010
Ingeniera Industrial, Engineering

Paola Galán Paola Galán Guatemala area Details
Paola Galán's Allied Global Contact Center & BPO Experience September 2013 - January 2015
Job Marketing and Strategic Management
Industry Marketing and Advertising
Experience
Universidad Rafael Landivar  May 2015 - Present
Allied Global Contact Center & BPO   September 2013 - January 2015
Universidad Galileo  September 2012 - January 2013
CEU Business School, Madrid   October 2011 - June 2012
Citibank Guatemala  March 2006 - September 2011
Aseguradora General / Grupo Generali   June 2000 - June 2005

Skills
Strategic Planning, English, Negotiation, Marketing Strategy, Team Leadership, Adaptability, Multicultural, Multitasking Skills, Interpersonal Skill, Acquisition Integration, Intercultural..., Management, Budget Process, Group Discussions, Product Management, Digital Marketing

Education
CEU Business School (Madrid - España)   2011 — 2012
MBA Liderazgo Estratégico, Business/Managerial Economics

Preston University   2008 — 2009
Master of Business Administration (MBA), Business/Managerial Economics

Universidad Rafael Landívar   1999 — 2005
Licenciatura en Mercadotecnia - Especialización en Comercio Internacional, Business, Management, Marketing, and Related Support Services

Instituto Guatemalteco Americano - IGA -   1996 — 1998
Secretariado Bilingüe, Executive Assistant/Executive Secretary

Social Media Week New York, USA
Desarrollo de Estrategias Digitales y Análisis de KPI’s

Rebeca Solares Rebeca Solares Guatemala area Details
Rebeca Solares's Allied Global Contact Center & BPO Experience June 2007 - February 2009
Job Profesional de Derecho
Industry Law Practice
Experience
centro de apoyo legal   2012 - 2013
Allied Global Contact Center & BPO   June 2007 - February 2009

Education
Universidad del Valle de Guatemala   2007 — 2011
Profesorado en problemas de aprendizaje, niños con problemas de aprendizaje

Angie Jahaira Mendoza Nuñez Angie Jahaira Mendoza Nuñez Guatemala area Details
Angie Jahaira Mendoza Nuñez's Allied Global Contact Center & BPO Experience July 2014 - Present
Job Psicóloga
Industry Individual & Family Services
Experience
Allied Global Contact Center & BPO   July 2014 - Present

Education
Universidad de San Carlos de Guatemala   2009 — 2015
Licenciatura, Psicología

John Aguilar John Aguilar Guatemala area Details
John Aguilar's Allied Global Contact Center & BPO Experience October 2014 - Present
Job Account Manager at Allied Global
Industry Telecommunications
Experience
Allied Global Contact Center & BPO   October 2014 - Present
Sourcing Corp   May 2010 - September 2014
Toyota  March 2007 - 2010
T-Mobile  2004 - 2007

Skills
Customer Service, Operations Management, Call Centers, Training, Employee Relations, Coaching, Recruiting, Management, Telecommunications, Spanish, Teamwork, Sales, Telephone Skills, Sales Management, Microsoft Word, Customer Satisfaction, PowerPoint, Team Building, BPO, Customer Retention, Outsourcing, Performance Management, Telemarketing, Team Management, Customer Experience, Workforce Management, CRM, Contact Centers, Process Improvement, Team Leadership, Account Management, New Business Development, Business Development, Inbound Marketing, Direct Sales, Human Resources, Project Management, Offshoring, Talent Acquisition, Leadership Development, Marketing, Microsoft Office, Microsoft Excel, Social Networking, Employee Training, Sales Operations, Call Center Development, Leadership, Lead Generation, Vendor Management

Education
Northwestern University
Bachelor of Business Administration (BBA), Business Administration and Management, General

Roberto Clemente

Karla Rodriguez Barrios Karla Rodriguez Barrios Guatemala area Details
Karla Rodriguez Barrios's Allied Global Contact Center & BPO Experience December 2010 - Present
Job Representante de Servicio al Cliente en Allied Global Contact Center & BPO
Industry Translation and Localization
Experience
Buckner Guatemala   March 2013 - Present
Allied Global Contact Center & BPO   December 2010 - Present
Congreso de la República de Guatemala  January 2011 - December 2013
Centro Pediátrico Moore   January 2001 - December 2013
Los Ranchos de Guatemala, S.A.   January 2008 - December 2009

Skills
Traducción, Localización, Lingüística, Español, Lenguas extranjeras, Traducción jurídica, Inglés, Traducción técnica, Revisión de textos, Servicios de idiomas

Education
Universidad de San Carlos de Guatemala   2010 — 2015
Licenciatura en Linguistica con Especialización en Traducción e Interpretación, Traducción e interpretación

CALUSAC   2010 — 2013
Nivel Avanzado de Inglés, Idiomas

Diego Javier Ramirez Diaz Diego Javier Ramirez Diaz Chicago, Illinois Details
Diego Javier Ramirez Diaz's Allied Global Contact Center & BPO Experience May 2014 - November 2014
Job Business Development Manager / Digital Marketing / Online Marketing / Marketing Consultant / SEO / Paid Add
Industry Marketing and Advertising
Experience
RevLocal  May 2015 - Present
Allied Global Contact Center & BPO   May 2014 - November 2014
Agustin Sports Bar   September 2013 - October 2014
Anfora Bakery   May 2012 - July 2013
Walt Disney World  January 2011 - July 2011

Skills
Spanish, People Skills, organizational, Management, Computer, Sales, Digital Marketing, SEO, Marketing Strategy, Social Media Marketing, Paid Search Campaigns, Customer Service

Education
DePaul University - Charles H. Kellstadt Graduate School of Business   2015 — 2017
Master of Business Administration (M.B.A.), International Business and Finances

Unis Business School   2012 — 2014
Master of Business Administration (M.B.A.), Business Administration and Management, General, 3.4

Universidad Rafael Landívar   2007 — 2011
Bachelor’s Degree, Business Administration and Management, General, 3.2

Katerine Bridgith González Jiménez Katerine Bridgith González Jiménez Guatemala area Details
Katerine Bridgith González Jiménez's Allied Global Contact Center & BPO Experience February 2014 - July 2014
Job Jefe Administrativo en Disagro de Guatemala
Industry Public Relations and Communications
Experience
Disagro de Guatemala   August 2014 - Present
Allied Global Contact Center & BPO   February 2014 - July 2014
Ingeniería y Representaciones S.A.   December 2012 - January 2014

Skills
Servicio de atención al..., Microsoft Office, Microsoft Word, Microsoft PowerPoint, Relaciones públicas, Microsoft Excel, Contabilidad, Liquidación

Education
Universidad de San Carlos de Guatemala   2012 — 2017
Relaciones Internacionales, Ciencias políticas y gobierno

CALUSAC   2007 — 2013
Curso 1 - 20, Idioma Inglés

Colegio Comercial Guatemalteco   2010 — 2012
Secretaria Bilingüe, Auxiliar administrativo y secretariado, general

Sergio Alejandro Garcia Melendez Sergio Alejandro Garcia Melendez Guatemala area Details
Sergio Alejandro Garcia Melendez's Allied Global Contact Center & BPO Experience December 2009 - Present
Job Project and Transition Manager at Allied Global Contact Center & BPO
Industry Outsourcing/Offshoring
Experience
Allied Global Contact Center & BPO   December 2009 - Present
Quick Photo Guatemala   January 2006 - December 2006
Bar y Restaurante CUPCAFE   July 2005 - December 2005

Skills
BPO, Call Centers, Outsourcing, Workforce Management, Contact Centers, Team Management, Vendor Management, Customer Experience, Operations Management, Inbound Marketing, CRM, Performance Management, Telemarketing, Telecommunications, Customer Service, Management, Team Leadership, Human Resources, Project Management, Leadership, Administración de la..., Administración y..., Centro de llamadas, Centros de contacto, Dirección y desarrollo..., Gestión del rendimiento..., Liderazgo de equipos, Servicio de atención al..., Subcontratación, Subcontratación de...

Education
Universidad Galileo   2015 — 2019
Bachelor of Business Administration (BBA), Administración y gestión de empresas, general

Universidad Galileo   2015 — 2019
Bachelor of Business Administration (BBA), Administración y gestión de empresas, general

Universidad de San Carlos de Guatemala   2004 — 2013
Cirujano Dentista Pensum Cerrado

JOSE ANTONIO FARIAS RODIL JOSE ANTONIO FARIAS RODIL Guatemala area Details
JOSE ANTONIO FARIAS RODIL's Allied Global Contact Center & BPO Experience CHIEF LEGAL OFFICER -CLO-Allied Contact Center & BPO2005 - Present
Job VICEPRESIDENTE EJECUTIVO EN ALLIED GLOBAL CONTACT CENTER AND BPO
Industry Outsourcing/Offshoring
Experience
Allied Global Contact Center & BPO   CHIEF LEGAL OFFICER -CLO-Allied Contact Center & BPO2005 - Present
ABOGADO Y NOTARIO   June 1996 - April 2015
IGUALAS MEDICAS, S.A.   January 2000 - December 2014

Education
Universidad Rafael Landívar
ABOGADO Y NOTARIO

Mauricio Melgar Mauricio Melgar West Palm Beach, Florida Area Details
Mauricio Melgar's Allied Global Contact Center & BPO Experience April 2012 - July 2012
Job Business Financial Analyst at Tyco
Industry Financial Services
Experience
Tyco  July 2014 - Present
Palm Beach Chamber of Commerce   June 2013 - August 2013
Multilingual Language & Cultural Society   December 2012 - June 2013
Allied Global Contact Center & BPO   April 2012 - July 2012
Cervecería Hondurena   October 2011 - December 2011

Skills
Microsoft Excel, Microsoft Office, QuickBooks, Analysis, Microsoft Word, Financial Analysis, Financial Reporting, Customer Service, Negotiation, Outlook, Quicken, Bilingual-English/Spanis..., Problem Solving, Mathematics, Hyperion, Essbase, Salesforce.com, Business Analysis, PowerPoint, Spanish, Microsoft PowerPoint

Education
Palm Beach Atlantic University   2012 — 2014
Master of Business Administration (M.B.A.), Business Administration and Management, General, GPA: 3.80

Universidad Tecnologica Centroamericana   2008 — 2012
Bachelor of Science (B.S.), Finance and Banking, GPA: 3.50

Universidad Tecnológica Centroamericana   2008 — 2012
Bachelor of Science (B.S.), Industrial Business Administration, GPA: 3.53

Javier Letona Javier Letona Guatemala area Details
Javier Letona's Allied Global Contact Center & BPO Experience December 2012 - Present
Job Travel Advisor and Translator
Industry Translation and Localization
Experience
Partner Fusion  June 2013 - Present
Allied Global Contact Center & BPO   December 2012 - Present

Skills
Customer Service, Sales, Leadership, Strategic Planning, Team Building

Education
Universidad de San Carlos de Guatemala   2015 — 2018
Traductor Jurado, Communication, General

Colegio Salesiano Don Bosco   2006 — 2010
Bachelor's degree, Computer and Information Sciences and Support Services

Stuart Discount Stuart Discount Greater Philadelphia Area Details
Stuart Discount's Allied Global Contact Center & BPO Experience September 2012 - Present
Job Chief Commercial Officer
Industry Marketing and Advertising
Experience
Professional Association for Customer Engagement (PACE)   March 2015 - Present
1&all, LLC   June 2014 - Present
Allied Global Contact Center & BPO   September 2012 - Present
Sigma Alpha Rho Alumni Association   2004 - June 2013
Allied Contact Center & BPO  2011 - September 2012
American Teleservices Association   October 2002 - January 2011
American Teleservices Associations   2002 - January 2011
1 2 1 Direct Response   April 1988 - November 2010
ATA  2005 - 2006

Skills
Call Center, Inbound Marketing, BPO, Telemarketing, Lead Generation, Contact Centers, Strategic Planning, Customer Experience, Cloud Computing, Outsourcing, Account Management, B2B, Business Development, CRM, Call Center Development, Telecommunications, Sales, Call Centers, Management, Workforce Management, Executive Management, New Business Development, Strategy, Operations Management, Strategic Partnerships, Offshoring, Team Management, Sales Process, Outsourcing Management, Sales Operations, SaaS, Salesforce.com, Leadership, Direct Sales, Start-ups, Cross-functional Team..., IVR, Performance Management, Customer Satisfaction, Team Leadership, Team Building, Customer Acquisition, Vendor Management, P&L Management, Sales Management, Solution Selling, Multi-channel Marketing, Customer Retention, Customer Service, Coaching

Education
Temple University   1973 — 1977
Bachelor of Science (BS), Accounting

Nicolas Farias Nicolas Farias Boston, Massachusetts Details
Nicolas Farias's Allied Global Contact Center & BPO Experience November 2010 - January 2011
Job Producer/Engineer/SongWriter/Composer/Arranger
Industry Music
Experience
Admissions Office at Berklee College of Music   January 2014 - Present
Allied Global Contact Center & BPO   November 2010 - January 2011
Planeta Celular   November 2009 - January 2010

Skills
Composición musical, Audio Engineering, Arreglos musicales, Compositor de Jingles..., Compositor AudioVisual, Songwriting

Education
Berklee College of Music   2013 — 2017

Colegio Valle Verde   1996 — 2012
Bachiller en Ciencias y Letras

Christian Mazariegos Christian Mazariegos Guatemala area Details
Christian Mazariegos's Allied Global Contact Center & BPO Experience April 2012 - September 2015
Job Sales Manager at Allied Global Contact Center & BPO
Industry Outsourcing/Offshoring
Experience
Allied Global Contact Center & BPO   April 2012 - September 2015
Charter Communications  September 2007 - December 2011
Los Angeles Collection Svc   January 2007 - August 2007
Pick Your Part Auto Recyclers   February 2001 - December 2006

Skills
Sales Operations, Sales Rep Training, Logistics, Operations Management, Motivation, Call Centers, Telemarketing, Outsourcing, CRM, Leadership, Customer Experience, Customer Satisfaction, Team Management, Sales, Team Leadership, Account Management, Management, Performance Management, Business Development, Customer Service, Sales Management

Education
University of La Verne   2001 — 2004
Bachelor's Degree, Psychology

Janet Montalvan Janet Montalvan Guatemala area Details
Janet Montalvan's Allied Global Contact Center & BPO Experience September 2014 - Present
Job Strategist Business Partner at Allied Global Contact Center & BPO
Industry Human Resources
Experience
Allied Global Contact Center & BPO   September 2014 - Present
Allied Global Contact Center & BPO   January 2011 - Present
Biociencias labs   2009 - February 2012

Skills
Customer Service, Team Leadership, Strategic Planning, Public Speaking, Change Management, Leadership, Program Development, Social Media

Education
USAC
Especializacion, Psicologia Forense

UVG
Licentiate degree, Special Education and Teaching

Universidad Rafael Landívar
Licentiate degree, Clinical Psychology

Nevres Genc Nevres Genc Guatemala area Details
Nevres Genc's Allied Global Contact Center & BPO Experience December 2014 - Present
Job Chief Operating Officer at Allied Global Contact Center & BPO
Industry Outsourcing/Offshoring
Experience
Allied Global Contact Center & BPO   December 2014 - Present
TELUS International  August 2013 - November 2014
TELUS International  January 2012 - July 2013
Transactel  September 2008 - December 2011
Transactel  September 2005 - August 2008
RESA  September 2002 - January 2005

Skills
BPO, Outsourcing, Call Center, Customer Experience, Process Improvement, Six Sigma, Performance Management, Account Management, Team Building, Microsoft Office, Customer Service, Program Implementation, Call Centers, Workforce Management, Operations Management, Contact Centers, Management, Vendor Management, Coaching, Customer Satisfaction, Leadership, Client Development, Business Development, Project Planning, CRM, Inbound Marketing, Offshoring, Service Delivery, Call Center Development

Education
Universidad Rafael Landívar   1993 — 1997

Alex Cuidad Real Alex Cuidad Real Guatemala area Details
Alex Cuidad Real's Allied Global Contact Center & BPO Experience June 2007 - Present
Job Senior Account Manager at ALLIED GLOBAL
Industry Telecommunications
Experience
Allied Global Contact Center & BPO   June 2007 - Present
ACC  June 2003 - June 2009

Skills
Management, Telecommunications, MPLS, Call Centers, Managed Services, Wireless, Vendor Management, Service Delivery, Project Management, Customer Satisfaction

Education
Universidad Mariano Gálvez
Ingeniero Industrial

Alexandra Monjes Alexandra Monjes Guatemala area Details
Alexandra Monjes's Allied Global Contact Center & BPO Experience June 2014 - Present
Job
Industry Construction
Experience
Allied Global Contact Center & BPO   June 2014 - Present
CORCO, S. A.   January 2007 - Present
Universidad Rafael Landivar  August 2012 - July 2013
Museo Sor Cecilia Charran, Casa Central   January 2006 - December 2006

Education
Universidad Rafael Landívar   2006 — 2013
Licenciatura en Mercadotecnia

Colegio Gibbs   2002 — 2005
Secretaria Ejecutiva y Asistente de Gerencia Bilingüe

Colegio Brooklyn   2000 — 2001
2do y 3ero. Básico