Experience
AXA Assistance USA  July 2013 - Present
AXA Assistance   February 2011 - July 2013
AXA Assistance   December 2007 - February 2011
International SOS  June 2006 - December 2007
International SOS  January 2005 - June 2006

Skills
Account Management, Insurance, Operations Management, Process Improvement, Management, Human Resources, Cross-functional Team..., Business Process Mapping, Healthcare, Project Management, Recruiting, Employee Benefits, CRM, Underwriting, Health Insurance, Claim, Leadership, Risk Management, New Business Development, Vendor Management, Brokers, General Insurance, Call Centers

Education
Rutgers University-New Brunswick   2000 — 2004
BA, Communications

Archbishop Wood

Experience
D+H  February 2015 - Present
AXA Assistance   November 2013 - February 2015
Equifax Canada Co.  January 2011 - November 2013
Equifax Canada - North American Commercial Solutions   June 2010 - January 2011
Equifax Canada  November 2009 - July 2010
Equifax Canada - North American Commercial Services   December 2004 - November 2009
Pitney Bowes  July 2002 - December 2004
Aesus   July 2000 - July 2002

Skills
Teamwork, Solution Selling, Value Propositions, Bilingual, Credit Analysis, Stressful Situations, Adaptability, Multi Tasking, Work Ethic, Organizational..., Sales Presentations, Proposal Writing, Event Planning, Fundraising, Award Programs, Hunter, Relationship Management, Account Management, B2B, Risk Management, Credit, Negotiation, Cold Calling, CRM, Salesforce.com, Sales Process, Analytics, Customer Retention, Call Centers, Strategic Partnerships, Lead Generation, Selling, Direct Sales, New Business Development, Strategy, Business Development, Sales Management, Building Relationships, Sales

Education
Université du Québec à Montréal / UQAM   2010 — 2013
Advanced Diploma, Management

Université du Québec à Montréal / UQAM   2007 — 2010
Advanced Diploma, Business Administration

Valleyfield College   1999 — 2001
Diploma of College Studies - Technical 3 years, Business, Management, Marketing, and Related Support Services

Experience
Services d'édition Guy Connolly   March 2015 - June 2015
AXA Assistance   July 2008 - December 2014
Journal de Chambly   June 2013 - October 2013
Parlement étudiant du Québec   January 2013 - January 2013
Directeur général des élections du Québec   September 2012 - September 2012
Nouveau parti démocratique  December 2005 - May 2011
Forum étudiant, Assemblée nationale du Québec   January 2005 - January 2005
Forum étudiant, Assemblée Nationale du Québec   January 2004 - January 2004

Skills
Political Science, Communication, English, Microsoft Office, Journalisme, Politique

Education
Université de Montréal   2015 — 2015
Certificat, Rédaction professionnelle, technique, commerciale et scientifique

Collège néo-classique   2012 — 2014

Université de Montréal   2012 — 2013
Certificat, Journalisme

Université de Montréal   2010 — 2012
Certificat, Droit

Université de Montréal   2006 — 2009
Baccalauréat, Sciences politiques et gouvernement

Experience
Charles River Associates  April 2015 - Present
Economics Department, Swarthmore College   September 2014 - December 2014
FTI Consulting  June 2014 - August 2014
Swarthmore College  August 2013 - May 2014
Ben Franklin Technology Partners of Southeastern Pennsylvania  June 2013 - August 2013
Swarthmore Admissions Office   September 2012 - May 2013
AXA Assistance   June 2012 - August 2012

Skills
Entrepreneurship, Event Planning, English, French, Critical Thinking, Communication, Data Analysis, Python, C/C++ STL, Stata, SQL

Education
Swarthmore College   2011 — 2015
Bachelor of Arts (B.A.), Economics major, Mathematics/Statistics and Computer Science minors

Ecole Active Bilingue Jeannine Manuel, Paris, France   2008 — 2011
High school certificate, Scientific section with the international option

Experience
Royal Caribbean Cruises, Ltd.   August 2011 - Present
COLOMBIA MEDICAL TRAVEL SERVICES JSC   October 2013 - Present
Hospital Clinic Barcelona   May 2010 - August 2011
Hospital Dos de Maig   May 2010 - January 2011
AXA Assistance   September 2010 - December 2010
Apollo Ship Chandlers   May 2009 - September 2009
Imperial Majesty Cruise Lines   March 2009 - April 2009
Fundacion Santa Fe de Bogota  2007 - 2008
Hospital Universitario San Ignacio  2000 - 2006

Education
Universitat de Barcelona   2009 — 2011
Master's degree, Medicine

Pontificia Universidad Javeriana   1999 — 2006
Medical Doctor, Medicine

Lycée Français Louis Pasteur   1982 — 1999
Bachelor's degree

Experience
Rivo   February 2013 - Present
Aon Consulting  April 2010 - July 2012
AXA Assistance   September 2009 - April 2010
Globant  September 2007 - September 2009
KPMG  June 2006 - September 2007

Skills
Requirements Gathering, Systems Analysis, Requirements Management, Use Case Analysis, User Acceptance Testing, Business Process Design, Functional Analysis, Testing, Usability Testing, Test Planning, Test Management, Leading Cross..., Test Automation, Scrum, Agile Project Management, Insurance, HTML + CSS, SQL, JMeter, Selenium, Bugzilla, SOX, Information Security..., Information Security..., SDLC, Sarbanes-Oxley Act, HTML, Quality Assurance, Integration, Regression Testing, Software Documentation, Test Cases, Microsoft SQL Server, Business Analysis

Education
Universidad de Buenos Aires   2009 — 2013
Business Administration with Concentration in Information Technology

Colegio Reina de la Paz

Colegio Reina de la Paz

Experience
Community Health Systems  January 2013 - Present
Chicago  2012 - Present
Un Techo Para Mi Pais   January 2010 - Present
World Relief  October 2011 - October 2012
AXA Assistance   January 2012 - July 2012
Designs by Jody   November 2010 - December 2011

Skills
Policy Analysis, Nonprofits, International Relations, Spanish, Event Management, Non-profits, Community Outreach, Management, Public Relations

Education
University of Miami   2006 — 2010
Bachelors, International Studies/Spanish/Anthropology

Universidad Antonio de Nebrija   2008 — 2008
European Studies/Civilization

Experience
ICE-ITA - Italian Trade Agency   January 2015 - Present
AXA Assistance   October 2012 - November 2013
MSC Mediterranean Shipping Company  July 2011 - October 2012
Regional Union of the Veneto Chambers of Commerce   February 2009 - July 2011
Italian Chamber of Commerce and Industry in Australia   November 2007 - May 2008
Regional Union of the Veneto Chambers of Commerce, Brussels Liaison Office (Unioncamere del Veneto)   September 2006 - January 2007

Skills
Italian, Market Research, Management, Policy, Customer Service, International Trade, Export, International Relations, English, Transportation, Event Planning, European Union, Business Development, Negotiation, Business Planning, Business Strategy

Education
Università degli Studi di Trieste   2000 — 2007
Bachelor's Degree (B.A.) and Master's Degree (M.A.), International and Diplomatic Science (International Relations)

Experience
The Warranty Group  August 2015 - Present
AXA Assistance   September 2011 - Present
AXA Assistance   November 2010 - September 2011
AXA Assistance   June 2010 - November 2010
AXA Assistance   July 2007 - June 2010

Skills
Management, Insurance, Customer Service, Health Insurance, Call Centers, Process Improvement, General Insurance, Team Management, Sales Management, Team Leadership, Claim, Negotiation, New Business Development, Claims Management, Underwriting, Training, Change Management, Business Strategy, Risk Management, Microsoft Office, Leadership, Customer Satisfaction, Strategy, Team Building

Education
Southern Illinois University, Carbondale   2003 — 2006
Bachelor of Arts (B.A.), Psychology

Southern Illinois University, Carbondale   2003 — 2006
Bachelor of Arts (BA), Psychology

Experience
Miscarriage Matters Inc.   July 2015 - Present
AXA Assistance   February 2013 - Present
Cornelius Coaching and Consulting   April 2011 - Present
AAR via Arlington Resources   August 2012 - February 2013
Cantigny a division of McCormick Foundation   December 2011 - August 2012
Rush Oak Park Hospital Volunteer   October 2011 - February 2012
Youth Outreach Services  June 2010 - August 2010
Illinois Auto Electric  March 2009 - April 2009
Trinity Episcopal Church  November 2007 - October 2008
Banco Popular  January 2004 - October 2007

Skills
Human Resources, Employee Engagement, Employee Benefits, Onboarding, Leadership, HRIS, New Hire Orientations, Employee Relations, Customer Service, Payroll, Recruiting, Microsoft Office, Training, Outlook, Coaching, Strategic Planning, Background Checks, Workforce Planning, Deferred Compensation, Administrative..., College Recruiting, Screening Resumes, ADP Payroll, Administration, Small Business, Non-profits, Presenter, Workers Compensation, SharePoint, Personnel Selection, Job Coaching, Quality Assurance, Coordinating Events, I-9 Compliance, New Hire Training, Unemployment Claims, Interview Coaching, Assessment, Administrative Support, Operations, Coordinate, Training New Hires, Personnel Recruiting, Candidate Screening, ADP EV5, Team Building

Education
Morris Graduate School of Management - Robert Morris University IL   2009 — 2011
Masters in Business Administration, Human Resources

Robert Morris College   2006 — 2009
Bachelor's degree in Business Administration, Management

Experience
AXA Assistance   November 2014 - Present
Payless ShoeSource  2008 - 2011

Skills
Retail Sales, Time Management, Visual Merchandising, Merchandising, Store Management, Loss Prevention, Store Operations, Cashiering, Customer Service, Retail, Microsoft Word, Teamwork, Fashion, Qualitative Research, Inventory Control

Education
University of Illinois at Chicago   2009 — 2014
Bachelor of Arts (B.A.), Criminal justice

University of Illinois at Chicago   2009 — 2014
Bachelor of Arts (B.A.), Psychology

Experience
AXA Assistance   April 2015 - Present
AXA Assistance   September 2012 - Present
Allianz Global Assistance  January 2007 - December 2008
Mondial USA   January 2004 - January 2007
Mondial USA   January 2002 - January 2004
Mondial USA   January 2002 - January 2002
Mondial USA   January 1997 - January 2000
Mondial USA   January 1995 - January 1997

Skills
Strategic Planning, Marketing Management, Key Account Management, Customer Satisfaction, Strategic Initiatives, P & L Ownership, Cross-functional Team..., Change Management, International Business..., IT Project Leadership, New Markets Development, New Product Development, Product Development, Customer Retention, Customer Service, Team Leadership, Business Analysis, Training, Marketing, Product Management, Business Strategy, Operations Management, Business Planning, Management, P&L Management, Strategy, Process Improvement, Leadership, Insurance, Project Management

Education
The University of Georgia   1982 — 1986
Bachelor of Arts, Journalism and Mass Communications

Experience
Mutare, Inc.   January 2014 - Present
AXA Assistance   January 2011 - December 2013
Midwest Composite Technologies   August 2010 - December 2012

Skills
Telecommunications, Electronics, Management, Project Planning, Software Design, Pre-sales, Public Speaking

Education
University at Albany, SUNY   2007 — 2010
Bachelor’s Degree, Political Science and Government, 3.7

Experience
AXA Assistance   August 2010 - Present
International SOS Assistance, Inc  2007 - May 2010
Amtrak  January 1996 - January 2007
Leopold Residence Inn   January 1995 - January 1996
GAP, Inc  January 1993 - January 1995

Skills
Customer Service, Editing, Management, Supervisory Skills, Emergency Management, Integration, Process Improvement, Auditing, Software Documentation, Quality Assurance, Project Management, Training, Policy, CRM, Teamwork, Healthcare, Strategic Planning, Strategy, Leadership, Analysis, Operations Management

Education
Western Washington University   1991 — 1992
Marine Biology, French

University of Alaska Anchorage   1987 — 1990
Biology

Experience
Governor State University   August 2015 - Present
AXA Assistance   July 2014 - Present
Purdue University Calumet  January 2014 - Present
Purdue University Calumet  August 2010 - Present
Purdue University Calumet  June 2012 - August 2012
Purdue University Calumet  June 2012 - August 2012
Purdue University Theatre Co.   January 2010 - May 2010
South Suburban Broadcasting   January 2008 - May 2010
Tri-State Communication Consultants   August 2008 - January 2009

Skills
Press Release..., Internal Communications, Crisis Communications, Associate Press (News..., Media Reports, Media Lists, Digital Photography, Public Relations, Qualitative Research, Quantitative Research, Quantitative Analysis, Speech Coaching, Communication..., Web Design, Editing, News Writing, Data Analysis, Arabic, Non-profits, Mentoring, Communication Consulting, Nonprofits, Social Networking, Media Relations, Interviews, Research, Teaching, Higher Education, Social Media, Public Speaking, Press Releases, Facebook

Education
Purdue University Calumet   2010 — 2013
Master's of Communication Arts, Graduate studies in: Women's Rhetoric, Interpersonal Communication, and Political Rhetoric

Purdue University Calumet   2007 — 2010
Bachelors of Arts, Public Relations

South Suburban College   2004 — 2007
Associates, Liberal Arts

Experience
Chicago Public Schools  February 2014 - Present
Kellogg School of Management  2015 - 2015
AXA Assistance   January 2014 - February 2014
SDL plc  January 2011 - December 2013
ShopperTrak  February 2010 - January 2011
ShopperTrak RCT   March 2010 - December 2010
SDL  2009 - September 2010
SDL plc  January 2009 - February 2010
Accenture  February 2006 - October 2008
Accenture  May 2005 - January 2006

Skills
BPO-Business Process, Highly Motivated in..., Organizational..., Client Relationship..., Performance Driven, Project Management, Financial Management, Application Technical..., Negotiations/Escalations, Service Driven, Multi Task Orientated, Deadline and Results..., Strategic and Proactive, Business Services, CRM, Mentoring, Technical Support, Performance Management, Budgets, Team Leadership, Change Management, Troubleshooting, Recruiting, Call Center, Operations Management, Strategy, Business Analysis, Project Planning, Call Center Development, Software Documentation, Leadership, Visio, Management, Managerial Finance, Outsourcing, Process Improvement, Service Delivery, Training, Customer Service, Call Centers, Customer Satisfaction, Business Intelligence, Analysis, IT Service Management, Networking, Disaster Recovery, Team Management, Vendor Management, Human Resources, Team Building

Education
Accounting/Business
Accounting/Business Technology Systems

Taylor Business Institute

Experience
AXA Assistance   August 2010 - Present
AXA Assistance   February 2008 - August 2010
BarcodesInc  October 2006 - February 2008

Skills
Training, Coaching, Trend Analysis, Reports, Phone Screening, Project Management, Process Improvement, Procedure Creation, Calibration, Customer Service, Quality Auditing, SharePoint, Microsoft Office, Communication Skills, Call Centers, Customer Satisfaction, Insurance, Sales, Software Documentation

Education
University of Michigan-Flint   2003 — 2005
Bachelor of Arts (B.A.), English Writing and Literature, General

University of Michigan-Flint   2003 — 2005
Bachelor of Arts (B.A.), Theatre/Theater

Experience
AXA Assistance   June 2010 - Present
ComputerShare Fund Services  June 2009 - March 2010
National Science Foundation  February 2007 - June 2009

Skills
Networking, Customer Service, Public Speaking, Research, Clinical Trials, Investments, Laboratory, Finance, Active Directory, ITIL, SQL, SharePoint, Microsoft Office, Windows Server, Microsoft SQL Server, Data Analysis, Windows 7, Call Centers, Analysis, Business Analysis, Troubleshooting, Process Improvement, Project Management, Team Leadership

Education
University of Illinois at Chicago   2006 — 2010
B.S., Biological Sciences & Public Policy

Experience
N/A  May 2015 - Present
Génius conseil inc.   August 2010 - July 2014
Centre de gestion des déplacements de DESTL   October 2007 - July 2010
AXA Assistance   2005 - 2007
Association Seine-et-Marnaise pour la Sauvegarde de la Nature   2004 - 2005
Mairie du 18e arrondissement de Paris   June 2003 - October 2003
BBJ  2001 - 2002

Skills
MS Project, Microsoft Office, French, English, AutoCAD, InDesign, Adobe Photoshop

Education
Université de Montréal   2014 — 2015
Certificat en Design de jardins, Architecture de paysage

ECO-Conseil   2002 — 2003
éco-conseiller, environnement

Université Pierre et Marie Curie (Paris VI)   1999 — 2000
Maîtrise, Biologie, écologie

Experience
Depomed, Inc.   December 2014 - Present
Pfizer  July 2003 - December 2014
MCI Worldcom  November 2000 - July 2003
AXA Assistance   1998 - 2000
Citizens Conferencing  October 1993 - May 1998

Skills
Rheumatology, Neurology, Urology, Pain Management, Orthopedic, Specialty Pharmaceutical, Cardiology, Endocrinology, Managed Care, Strategic Planning, Marketing Communications, Pulmonology, Pharmaceutical Sales, Account Management, Sales Operations, Healthcare, Allergy, Primary Care, Management, Marketing, Marketing Strategy, Public Relations, Advertising, Product Launch, Selling Skills, Public Speaking, Sales Presentations, Infection, Social Media, Social Media Marketing, Media Relations, Digital Media, Television, Video Production, Social Networking, B2B, Hospital Sales, Pediatrics, Entertainment, Event Planning, Event Management

Education
Roosevelt University   1990 — 1995
Bachelor of Arts (BA), Communication and Media Studies, Dean's List

Kenwood Academy   1986 — 1990

Experience
Visa Inc.  December 2000 - Present
Visa USA  October 2007 - October 2008
Visa  October 2007 - October 2008
Allianz Global Assistance  August 1998 - December 2000
AXA Assistance   August 1994 - August 1998

Skills
Credit Cards, Payments, Debit Cards, Electronic Payments, Vendor Management, Call Center, Process Improvement, Payment Card Processing, Customer Experience, Business Analysis, Management, Call Centers, Financial Services, Payment Systems, Mobile Payments, Leadership

Education
The Johns Hopkins University - Carey Business School
MBA, Master of Business Administration

Experience
Walgreens  February 2007 - Present
Walgreens  April 2005 - February 2007
AXA Assistance   September 2003 - April 2005
JPMorgan Chase  1996 - November 2002

Skills
Windows 7, OS X, Computer Hardware, Lotus Notes, Outlook, Microsoft Excel, SQL, SQL*Plus, Unix, BMC Remedy, Spanish, Quality Center, Access, SDLC, Linux, Data Analysis, Databases, HP Quality Center, Quality Assurance, Requirements Analysis, Team Leadership, Software Documentation, Visio, Vendor Management

Education
Robert Morris College   1999 — 2001
Bachelor of Business Administration (BBA), Computer Science

Experience
LifeSpice Ingredients   January 2015 - Present
AXA Assistance   April 2014 - January 2015
Susan G. Komen  August 2013 - January 2014
EnerSys  June 2012 - August 2012

Skills
French, 8 years of..., Spanish, 4 years of...

Education
University of Iowa   2009 — 2013

Vesalius College   2012 — 2012
Bachelor of Arts (B.A.), Communications Studies

Experience
PaperSave  March 2015 - Present
AXA Assistance   July 2012 - March 2015

Skills
C, Active Directory, C, Change Management, Citrix, Customer Service, Hardware, Management, Networking, Servers, Account Management, Software Documentation, Testing, Troubleshooting, Windows, Microsoft Office

Education
Liberty University   2012 — 2014
Master of Business Administration (M.B.A.)

University of Florida   2008 — 2011
Bachelor of Science (B.S.), Electrical and Electronics Engineering

Experience
AXA Assistance   July 2008 - Present

Skills
Management, Amélioration des..., Stratégie, Intégration, Management du système...

Education
Université de Montréal   2004 — 2005
Certificat par module spécialisé, Technologies de l''information

Ecole Nationale Supérieur d'Informatique   1999 — 2003
Diplôme d'ingénieur, Technologie informatique / technologie des systèmes informatiques