Convergys ARM - Encore RMI
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Convergys ARM - Encore RMI Employees
Employee
Years
Job
Industry
Olna Dupre Olna Dupre's Convergys ARM - Encore RMI Experience May 2008 - February 2009
Job Account Manager at Medical ID Solutions
Industry Accounting
Experience
Medical ID Solutions February 2014 - Present
7-Eleven November 2012 - December 2013
Public Allies September 2012 - September 2012
Workforce Central Florida July 2011 - March 2012
West Imagine Chiropractic September 2009 - June 2011
Convergys ARM - Encore RMI May 2008 - February 2009
Comfort Inn October 2007 - July 2008
Universal Studios May 2006 - November 2007
Americall Group, Inc. May 2005 - December 2005
Skills
Leadership, Communication, Persistence, Customer Service, Exceptional Listener, Microsoft Technologies, Organized Multi-tasker, courteous, Reliable, sociable, Hands-on Problem Solver, Self Management, Motivated self-starter, Work Ethic, Troubleshooting, Customer Satisfaction, Management, Call Centers, Courtesy, Sociability, Nonprofits, Strategic Planning, Team Building, Public Speaking, Event Planning, Community Outreach, Training, Leadership Development, Microsoft Office, Problem Solving, Coaching, Fundraising, Public Relations
Education
DeVry University 2010 — 2015
Business Administration and Management, General
University of Phoenix 2012 — 2014
Enroll, Business Administration and Management, General
Continental Academy 2003 — 2006
High School Diploma, High School/Secondary Diploma Programs
Medical ID Solutions February 2014 - Present
7-Eleven November 2012 - December 2013
Public Allies September 2012 - September 2012
Workforce Central Florida July 2011 - March 2012
West Imagine Chiropractic September 2009 - June 2011
Convergys ARM - Encore RMI May 2008 - February 2009
Comfort Inn October 2007 - July 2008
Universal Studios May 2006 - November 2007
Americall Group, Inc. May 2005 - December 2005
Skills
Leadership, Communication, Persistence, Customer Service, Exceptional Listener, Microsoft Technologies, Organized Multi-tasker, courteous, Reliable, sociable, Hands-on Problem Solver, Self Management, Motivated self-starter, Work Ethic, Troubleshooting, Customer Satisfaction, Management, Call Centers, Courtesy, Sociability, Nonprofits, Strategic Planning, Team Building, Public Speaking, Event Planning, Community Outreach, Training, Leadership Development, Microsoft Office, Problem Solving, Coaching, Fundraising, Public Relations
Education
DeVry University 2010 — 2015
Business Administration and Management, General
University of Phoenix 2012 — 2014
Enroll, Business Administration and Management, General
Continental Academy 2003 — 2006
High School Diploma, High School/Secondary Diploma Programs
Angie Siedlik Angie Siedlik's Convergys ARM - Encore RMI Experience September 2001 - February 2007
Job Contract Analyst
Industry Information Services
Experience
Cerner Corporation April 2013 - Present
RSI 2011 - April 2013
LTS Management March 2007 - June 2011
Convergys ARM - Encore RMI September 2001 - February 2007
Skills
Operations Management, Research, Management, Team Building, Team Leadership, Customer Service, Credit, Microsoft Excel, Leadership, Accounts Receivable, Collections, Microsoft Office, Call Center, Record Collection, Employee Relations, Process Improvement, Account Management, Data Entry, Performance Management, Call Centers, Business Analysis, Customer Satisfaction, Vendor Management, Project Management, New Business Development, Access, Public Relations, Analysis, Executive Management, Insurance, Strategic Planning, Time Management, Program Management, BPO, Outsourcing, PeopleSoft, Employee Training, Budgets, Human Resources, Talent Acquisition, Recruiting, Risk Management, Financial Analysis, Inventory Management, Strategy, Training, Telecommunications, Supervisory Skills, Sales, ADP Payroll
Education
Avila University 2010 — 2013
Bachelor of Arts (B.A.), Human Resources Management and Services
Cerner Corporation April 2013 - Present
RSI 2011 - April 2013
LTS Management March 2007 - June 2011
Convergys ARM - Encore RMI September 2001 - February 2007
Skills
Operations Management, Research, Management, Team Building, Team Leadership, Customer Service, Credit, Microsoft Excel, Leadership, Accounts Receivable, Collections, Microsoft Office, Call Center, Record Collection, Employee Relations, Process Improvement, Account Management, Data Entry, Performance Management, Call Centers, Business Analysis, Customer Satisfaction, Vendor Management, Project Management, New Business Development, Access, Public Relations, Analysis, Executive Management, Insurance, Strategic Planning, Time Management, Program Management, BPO, Outsourcing, PeopleSoft, Employee Training, Budgets, Human Resources, Talent Acquisition, Recruiting, Risk Management, Financial Analysis, Inventory Management, Strategy, Training, Telecommunications, Supervisory Skills, Sales, ADP Payroll
Education
Avila University 2010 — 2013
Bachelor of Arts (B.A.), Human Resources Management and Services
Kevin Hanks Kevin Hanks's Convergys ARM - Encore RMI Experience August 2007 - August 2008
Job Children's Minsitry Director/Technical Liason at Southgate Church
Industry Banking
Experience
Southgate Church January 2010 - Present
U.S. Bank November 2009 - Present
Convergys ARM - Encore RMI August 2007 - August 2008
Skills
Microsoft Office, Leadership, Team Leadership, Banking, Financial Analysis, Risk Management, Call Centers, Access, Customer Service, Process Improvement, Analysis, Accounting, Insurance, Outlook, Microsoft Excel, Customer Satisfaction, Data Entry, Management, Sales, Business Analysis, Time Management, Forecasting, Budgets, Data Analysis, Data Management, Finance, PowerPoint, Loans, Credit Analysis, Consumer Lending, Credit Risk, Lines Of Credit
Education
Columbia College 2012 — 2013
DeVry University-Missouri 2005 — 2008
attended, Business Administration and Management, General
Southgate Church January 2010 - Present
U.S. Bank November 2009 - Present
Convergys ARM - Encore RMI August 2007 - August 2008
Skills
Microsoft Office, Leadership, Team Leadership, Banking, Financial Analysis, Risk Management, Call Centers, Access, Customer Service, Process Improvement, Analysis, Accounting, Insurance, Outlook, Microsoft Excel, Customer Satisfaction, Data Entry, Management, Sales, Business Analysis, Time Management, Forecasting, Budgets, Data Analysis, Data Management, Finance, PowerPoint, Loans, Credit Analysis, Consumer Lending, Credit Risk, Lines Of Credit
Education
Columbia College 2012 — 2013
DeVry University-Missouri 2005 — 2008
attended, Business Administration and Management, General
Cindy Gill Cindy Gill's Convergys ARM - Encore RMI Experience October 1999 - September 2007
Job Owner/Operator at Alejandro Farms/Simply Salsa
Industry Financial Services
Experience
Alejandro Farms/Simply Salsa January 2014 - Present
CBE Group 1933 2008 - 2013
Convergys ARM - Encore RMI October 1999 - September 2007
Skills
Process Improvement, Call Centers, Risk Management, Credit, Customer Service, Operations Management, Vendor Management, Banking, Insurance, Team Leadership, Leadership, Analysis, Loans, Training, Management, Customer Satisfaction, Business Analysis, Team Building, Forecasting, Financial Services, Team Management
Education
Johnson County Community College 1996 — 1998
Alejandro Farms/Simply Salsa January 2014 - Present
CBE Group 1933 2008 - 2013
Convergys ARM - Encore RMI October 1999 - September 2007
Skills
Process Improvement, Call Centers, Risk Management, Credit, Customer Service, Operations Management, Vendor Management, Banking, Insurance, Team Leadership, Leadership, Analysis, Loans, Training, Management, Customer Satisfaction, Business Analysis, Team Building, Forecasting, Financial Services, Team Management
Education
Johnson County Community College 1996 — 1998
Jeremy Peiter Jeremy Peiter's Convergys ARM - Encore RMI Experience March 2004 - March 2005
Job Cloverleaf Cold Food Storage
Industry Food Production
Experience
Kidder Kurve May 2015 - Present
ProEnergy Services December 2012 - Present
Plain Jane Cafe June 2011 - November 2012
Aargon Collection Agency January 2005 - March 2005
Convergys ARM - Encore RMI March 2004 - March 2005
Kmart Corporation September 2004 - September 2004
Action Mailing October 2001 - March 2002
Trans World Airlines September 1999 - January 2001
Hardees February 1998 - September 1998
Skills
Dish Washer, Bill Collector, Mail Carrier, Proofreading, Film Verification, Musicians, Skip Tracing, Payroll, Outlook, Microsoft Excel, Negotiation, Social Media, Social Networking
Education
Midwestern Baptist Theological Seminary 2013 — 2016
Associate's degree, arts and music
Argosy University 2011 — 2011
Missouri Western State University 1999 — 1999
GED
Eagle Heights Christian School 1995 — 1999
Kidder Kurve May 2015 - Present
ProEnergy Services December 2012 - Present
Plain Jane Cafe June 2011 - November 2012
Aargon Collection Agency January 2005 - March 2005
Convergys ARM - Encore RMI March 2004 - March 2005
Kmart Corporation September 2004 - September 2004
Action Mailing October 2001 - March 2002
Trans World Airlines September 1999 - January 2001
Hardees February 1998 - September 1998
Skills
Dish Washer, Bill Collector, Mail Carrier, Proofreading, Film Verification, Musicians, Skip Tracing, Payroll, Outlook, Microsoft Excel, Negotiation, Social Media, Social Networking
Education
Midwestern Baptist Theological Seminary 2013 — 2016
Associate's degree, arts and music
Argosy University 2011 — 2011
Missouri Western State University 1999 — 1999
GED
Eagle Heights Christian School 1995 — 1999
Genedith Estrada Genedith Estrada's Convergys ARM - Encore RMI Experience 2004 - 2005
Job Registered Practical Nurse
Industry Hospital & Health Care
Experience
Ryerson University-Centennial College September 2011 - Present
Convergys ARM - Encore RMI 2004 - 2005
Skills
Clinical Research, Healthcare, Nursing, Leadership, Informatics, Communication Skills, Healthcare Management, Public Speaking, Software Documentation, Hospitals
Education
George Brown College 2009 — 2011
Diploma, Practical Nursing
Ryerson University-Centennial College September 2011 - Present
Convergys ARM - Encore RMI 2004 - 2005
Skills
Clinical Research, Healthcare, Nursing, Leadership, Informatics, Communication Skills, Healthcare Management, Public Speaking, Software Documentation, Hospitals
Education
George Brown College 2009 — 2011
Diploma, Practical Nursing
Jason Jude Jason Jude's Convergys ARM - Encore RMI Experience 2001 - 2003
Job Application Support Specialist at LearnShare, LLC
Industry Information Technology and Services
Experience
LearnShare, LLC July 2012 - Present
Jude Global Consulting 1998 - Present
Ohio Council of Charter 2008 - January 2009
Jude Contracting 2004 - November 2008
Perry Corporation 2001 - 2004
Convergys ARM - Encore RMI 2001 - 2003
Criminal Justice Coordinating Council 1997 - 2002
Skills
Application Development, Web Development, CSS, Web Applications, HTML, Mobile Applications, Drupal, Android, iPhone development, Web Services, Databases, Database Design, Flex, Flash Builder, Flash Professional, Dreamweaver, Adobe Creative Suite, Microsoft Office..., Microsoft SQL Server
Education
Stautzenberger College-Maumee 2000 — 2003
Certifications, Microsoft & Novel Networks
Owens Community College
Information Technology / Cyber Security
LearnShare, LLC July 2012 - Present
Jude Global Consulting 1998 - Present
Ohio Council of Charter 2008 - January 2009
Jude Contracting 2004 - November 2008
Perry Corporation 2001 - 2004
Convergys ARM - Encore RMI 2001 - 2003
Criminal Justice Coordinating Council 1997 - 2002
Skills
Application Development, Web Development, CSS, Web Applications, HTML, Mobile Applications, Drupal, Android, iPhone development, Web Services, Databases, Database Design, Flex, Flash Builder, Flash Professional, Dreamweaver, Adobe Creative Suite, Microsoft Office..., Microsoft SQL Server
Education
Stautzenberger College-Maumee 2000 — 2003
Certifications, Microsoft & Novel Networks
Owens Community College
Information Technology / Cyber Security
Andrew Hinchsliff Andrew Hinchsliff's Convergys ARM - Encore RMI Experience August 2004 - Present
Job Operations Manager at Convergys
Industry Financial Services
Experience
Convergys ARM - Encore RMI August 2004 - Present
Skills
Call Centers, Credit Cards, Banking, Financial Analysis, Training, Management, Car Loans, Customer Service, Quality Assurance, Debt Management, Credit, Revenue Forecasting, Generating Revenue, Finance, Collections, Licensed Community...
Education
Johnson County Community College 2004 — 2006
Associate's degree
Convergys ARM - Encore RMI August 2004 - Present
Skills
Call Centers, Credit Cards, Banking, Financial Analysis, Training, Management, Car Loans, Customer Service, Quality Assurance, Debt Management, Credit, Revenue Forecasting, Generating Revenue, Finance, Collections, Licensed Community...
Education
Johnson County Community College 2004 — 2006
Associate's degree
Coby Cupp Coby Cupp's Convergys ARM - Encore RMI Experience February 2002 - February 2005
Job Systems Administrator at Names and Numbers
Industry
Experience
K.W. Brock Directories, Inc. June 2008 - Present
KCA Financial Services October 2005 - October 2006
Convergys ARM - Encore RMI February 2002 - February 2005
Association of Independent Hospitals (AIH) March 2000 - March 2001
Principal Financial Group January 1995 - January 2000
Skills
IT Management, Process Improvement, IT Strategy, Information Technology, Business Analysis, SQL, Management, Integration, Visio, Vendor Management, SDLC, Project Management, Requirements Analysis, Linux System..., Windows Server, Windows 7, Disaster Recovery, SharePoint, System Administration, Windows
Education
Southwest Missouri State University 1991 — 1995
BS, Computer Information Systems
K.W. Brock Directories, Inc. June 2008 - Present
KCA Financial Services October 2005 - October 2006
Convergys ARM - Encore RMI February 2002 - February 2005
Association of Independent Hospitals (AIH) March 2000 - March 2001
Principal Financial Group January 1995 - January 2000
Skills
IT Management, Process Improvement, IT Strategy, Information Technology, Business Analysis, SQL, Management, Integration, Visio, Vendor Management, SDLC, Project Management, Requirements Analysis, Linux System..., Windows Server, Windows 7, Disaster Recovery, SharePoint, System Administration, Windows
Education
Southwest Missouri State University 1991 — 1995
BS, Computer Information Systems
Christena Kirkpatrick Christena Kirkpatrick's Convergys ARM - Encore RMI Experience February 2014 - Present
Job Team Leader at Convergys ARM Encore RMI
Industry Telecommunications
Experience
Convergys ARM - Encore RMI February 2014 - Present
Convergys ARM - Encore RMI May 2010 - February 2014
Watkins Mill Park Camp- Division of Youth Service January 2008 - April 2011
Inland Associates, Inc. July 2004 - January 2008
Skills
Customer Service, Marketing, Call Centers, Accounting, Negotiation, Filing, Accounts Receivable, Outlook, Data Entry, Microsoft Excel, Credit, Time Management, Customer Satisfaction, Administrative..., Microsoft Word
Education
Longview Community College 2004 — 2007
Associates, Liberal Arts
Convergys ARM - Encore RMI February 2014 - Present
Convergys ARM - Encore RMI May 2010 - February 2014
Watkins Mill Park Camp- Division of Youth Service January 2008 - April 2011
Inland Associates, Inc. July 2004 - January 2008
Skills
Customer Service, Marketing, Call Centers, Accounting, Negotiation, Filing, Accounts Receivable, Outlook, Data Entry, Microsoft Excel, Credit, Time Management, Customer Satisfaction, Administrative..., Microsoft Word
Education
Longview Community College 2004 — 2007
Associates, Liberal Arts
Bert Grigsby's Convergys ARM - Encore RMI Experience May 2000 - March 2005
Job Repossession and Remarketing at Portfolio Financial Services Corportion
Industry Financial Services
Experience
Portfolio Financial Services Corportion April 2009 - Present
SunBridge Capital March 2005 - February 2009
Convergys ARM - Encore RMI May 2000 - March 2005
Nationwide Credit, Inc. February 1991 - May 2000
Skills
Skip Tracing, Repossessions, Portfolio Management, Bankruptcy, Negotiation, Sales, Management, Marketing, Loss Mitigation, Finance, Program Management, Debt Settlement, Assets Recovery, Risk Management, Financial Analysis, Customer Service, Team Building, Call Center, Accounts Receivable
Education
The University of Kansas 1989 — 1992
business management, Business
Portfolio Financial Services Corportion April 2009 - Present
SunBridge Capital March 2005 - February 2009
Convergys ARM - Encore RMI May 2000 - March 2005
Nationwide Credit, Inc. February 1991 - May 2000
Skills
Skip Tracing, Repossessions, Portfolio Management, Bankruptcy, Negotiation, Sales, Management, Marketing, Loss Mitigation, Finance, Program Management, Debt Settlement, Assets Recovery, Risk Management, Financial Analysis, Customer Service, Team Building, Call Center, Accounts Receivable
Education
The University of Kansas 1989 — 1992
business management, Business
Jeremy Fehrenbacher Jeremy Fehrenbacher's Convergys ARM - Encore RMI Experience March 2003 - July 2006
Job Owner/Technical Services Manager at NetLink Consulting, LLC
Industry Information Technology and Services
Experience
Net-Link Consulting, LLC February 2009 - Present
National IT Force July 2009 - September 2012
Pawlowski Management, Inc November 2008 - November 2009
Freedom Management, Inc. July 2007 - November 2008
Premium Financing Specialists July 2006 - July 2007
Convergys ARM - Encore RMI March 2003 - July 2006
Cerner Corporation August 2001 - February 2003
Weather Computation Systems May 2001 - August 2001
blackbox advertising November 2000 - May 2001
Skills
Network Administration, Troubleshooting, Windows Server, Operations Management, Hardware, Technical Support, Software Installation, Routers, Networking, XP, System Administration, Windows, VoIP, Telecommunications, Testing, Computer Hardware, Laptops, Servers, Operating Systems, Windows 7, System Deployment, Windows XP
Education
University of Missouri-Kansas City 2000 — 2004
Bachelor of Science, Computer Science
Johnson County Community College 1997 — 2000
Associate of Applied Science, Information Technology
Net-Link Consulting, LLC February 2009 - Present
National IT Force July 2009 - September 2012
Pawlowski Management, Inc November 2008 - November 2009
Freedom Management, Inc. July 2007 - November 2008
Premium Financing Specialists July 2006 - July 2007
Convergys ARM - Encore RMI March 2003 - July 2006
Cerner Corporation August 2001 - February 2003
Weather Computation Systems May 2001 - August 2001
blackbox advertising November 2000 - May 2001
Skills
Network Administration, Troubleshooting, Windows Server, Operations Management, Hardware, Technical Support, Software Installation, Routers, Networking, XP, System Administration, Windows, VoIP, Telecommunications, Testing, Computer Hardware, Laptops, Servers, Operating Systems, Windows 7, System Deployment, Windows XP
Education
University of Missouri-Kansas City 2000 — 2004
Bachelor of Science, Computer Science
Johnson County Community College 1997 — 2000
Associate of Applied Science, Information Technology
Javarice Stanley Javarice Stanley's Convergys ARM - Encore RMI Experience November 2011 - March 2013
Job Door to Door Sales at Vivint
Industry Market Research
Experience
Vivint May 2008 - Present
Convergys ARM - Encore RMI November 2011 - March 2013
iTOK 2008 - March 2013
Skills
Management, Customer Service, Telecommunications, Direct Sales, Account Management, Sales Process, Marketing, Sales Operations, Leadership, Marketing Strategy, Sales, Team Leadership, Customer Satisfaction, Salesforce.com, Lead Generation, Sales Management, Entrepreneurship, Team Building, Cold Calling, Microsoft Office, Business Development, Customer Retention, Social Media Marketing, Call Centers
Education
Lindsey Hopkins Technical Education Center 2006 — 2008
Desktop Publishing Assistant, Graphic Design
Vivint May 2008 - Present
Convergys ARM - Encore RMI November 2011 - March 2013
iTOK 2008 - March 2013
Skills
Management, Customer Service, Telecommunications, Direct Sales, Account Management, Sales Process, Marketing, Sales Operations, Leadership, Marketing Strategy, Sales, Team Leadership, Customer Satisfaction, Salesforce.com, Lead Generation, Sales Management, Entrepreneurship, Team Building, Cold Calling, Microsoft Office, Business Development, Customer Retention, Social Media Marketing, Call Centers
Education
Lindsey Hopkins Technical Education Center 2006 — 2008
Desktop Publishing Assistant, Graphic Design
Rob Grafrath's Convergys ARM - Encore RMI Experience January 2003 - August 2005
Job Information Services Manager
Industry Financial Services
Experience
West Corporation August 2007 - Present
West Corporation August 2005 - August 2007
Convergys ARM - Encore RMI January 2003 - August 2005
Convergys ARM - Encore RMI November 2000 - January 2003
Skills
SQL, C#, Visual Basic, HTML, Team Building, .NET, Problem Solving, Documentation, Mentoring, Python, SDLC, Windows, Databases, Programming, Software Development, Software Project..., C++, Java, Accounts Receivable, Debt Management, Software Documentation, Software Design, Scrum, Agile Methodologies, Communication, Management, Project Management, Analysis, Strategy, Leadership, Training, Business Analysis, Visio, SharePoint, VB.NET, Vendor Management, T-SQL, Call Centers, Integration
Education
Grayson County College 2011 — 2013
Associate of Science (AS), Computer Science / Computer Information Systems, GPA 4.0
West Corporation August 2007 - Present
West Corporation August 2005 - August 2007
Convergys ARM - Encore RMI January 2003 - August 2005
Convergys ARM - Encore RMI November 2000 - January 2003
Skills
SQL, C#, Visual Basic, HTML, Team Building, .NET, Problem Solving, Documentation, Mentoring, Python, SDLC, Windows, Databases, Programming, Software Development, Software Project..., C++, Java, Accounts Receivable, Debt Management, Software Documentation, Software Design, Scrum, Agile Methodologies, Communication, Management, Project Management, Analysis, Strategy, Leadership, Training, Business Analysis, Visio, SharePoint, VB.NET, Vendor Management, T-SQL, Call Centers, Integration
Education
Grayson County College 2011 — 2013
Associate of Science (AS), Computer Science / Computer Information Systems, GPA 4.0
Danielle Trout's Convergys ARM - Encore RMI Experience September 2005 - May 2007
Job Hair stylist
Industry Design
Experience
Danielle's Hair Design Studio 2011 - Present
Great Clips, Inc. May 2007 - August 2013
Convergys ARM - Encore RMI September 2005 - May 2007
Skills
Hair Care, Beauty Industry, Styling, Cosmetics, Fashion Shows, Skin Care, Hair Cutting, Customer Service, Fashion, Retail, Customer Satisfaction, Cosmetology, Small Business, Sales, Marketing, Time Management, Data Entry, Social Networking, Salons, Team Building, Advertising, Microsoft Office, PowerPoint
Education
Baker University 2012 — 2013
Bachelor of Business Administration (BBA)
Career Education Systems 2013 — 2013
Real Estate Licensure
Avila University
Johnson County Community College
Danielle's Hair Design Studio 2011 - Present
Great Clips, Inc. May 2007 - August 2013
Convergys ARM - Encore RMI September 2005 - May 2007
Skills
Hair Care, Beauty Industry, Styling, Cosmetics, Fashion Shows, Skin Care, Hair Cutting, Customer Service, Fashion, Retail, Customer Satisfaction, Cosmetology, Small Business, Sales, Marketing, Time Management, Data Entry, Social Networking, Salons, Team Building, Advertising, Microsoft Office, PowerPoint
Education
Baker University 2012 — 2013
Bachelor of Business Administration (BBA)
Career Education Systems 2013 — 2013
Real Estate Licensure
Avila University
Johnson County Community College
Brian Roths's Convergys ARM - Encore RMI Experience August 2002 - September 2010
Job Director of Operations at Windham Professionals
Industry Financial Services
Experience
Windham Professionals October 2014 - Present
Windham Professionals November 2013 - September 2014
Law Offices of Berman and Rabin October 2010 - September 2013
Convergys ARM - Encore RMI August 2002 - September 2010
McCoy Productions September 1999 - September 2002
Skills
Vendor Management, Call Center, Operations Management, Collections, Accounts Receivable, Credit, Performance Management, Team Building, Business Process..., Debt Management, Business Analysis, Debt Settlement, Analysis, Team Leadership, Credit Cards, Operational Streamlining, Financial Services, Call Centers, Sales, Workforce Management, Outlook, Skip Tracing, Negotiation, Management, Banking, Coaching, Leadership, Access, Strategy, Team Management, Portfolio Management, Time Management, Credit Risk, Accounting, Microsoft Excel, Recruiting, Executive Management, Loans, Sales Management
Education
University of Missouri-Kansas City 2007 — 2008
Master, Business - Leadership
University of Missouri-Kansas City 2002 — 2003
Bachelor of Science (B.S.), Business Administration and Management, General
Johnson County Community College 2000 — 2002
Associate of Arts (A.A.)
Shawnee Mission North
High school diploma
Windham Professionals October 2014 - Present
Windham Professionals November 2013 - September 2014
Law Offices of Berman and Rabin October 2010 - September 2013
Convergys ARM - Encore RMI August 2002 - September 2010
McCoy Productions September 1999 - September 2002
Skills
Vendor Management, Call Center, Operations Management, Collections, Accounts Receivable, Credit, Performance Management, Team Building, Business Process..., Debt Management, Business Analysis, Debt Settlement, Analysis, Team Leadership, Credit Cards, Operational Streamlining, Financial Services, Call Centers, Sales, Workforce Management, Outlook, Skip Tracing, Negotiation, Management, Banking, Coaching, Leadership, Access, Strategy, Team Management, Portfolio Management, Time Management, Credit Risk, Accounting, Microsoft Excel, Recruiting, Executive Management, Loans, Sales Management
Education
University of Missouri-Kansas City 2007 — 2008
Master, Business - Leadership
University of Missouri-Kansas City 2002 — 2003
Bachelor of Science (B.S.), Business Administration and Management, General
Johnson County Community College 2000 — 2002
Associate of Arts (A.A.)
Shawnee Mission North
High school diploma
Delisa Thompson Delisa Thompson's Convergys ARM - Encore RMI Experience Customer Service AssociateToys R UsSeptember 2008 - April 2009
Job Collector at Convergys ARM Encore RMI
Industry Financial Services
Experience
Convergys ARM - Encore RMI Customer Service AssociateToys R UsSeptember 2008 - April 2009
Education
Johnson County Community College 2007 — 2009
Associates, Criminal Justice
Convergys ARM - Encore RMI Customer Service AssociateToys R UsSeptember 2008 - April 2009
Education
Johnson County Community College 2007 — 2009
Associates, Criminal Justice
Angenette Rodgers Angenette Rodgers's Convergys ARM - Encore RMI Experience May 2015 - Present
Job Medicare D specialist
Industry Information Technology and Services
Experience
Convergys ARM - Encore RMI May 2015 - Present
Xerox 2012 - May 2014
Skills
Customer Service, Management, Project Management, Healthcare, Business Analysis, Program Management, Process Improvement, Leadership, Integration, Team Leadership
Education
Longview Community College 2008 — 2009
Health Information/Medical Records Technology/Technician
Central computer Magnet 1986 — 1989
Diploma
Convergys ARM - Encore RMI May 2015 - Present
Xerox 2012 - May 2014
Skills
Customer Service, Management, Project Management, Healthcare, Business Analysis, Program Management, Process Improvement, Leadership, Integration, Team Leadership
Education
Longview Community College 2008 — 2009
Health Information/Medical Records Technology/Technician
Central computer Magnet 1986 — 1989
Diploma
Matt Bailiff's Convergys ARM - Encore RMI Experience 2003 - 2006
Job Commercial Collections Manager at SquareTwo Financial
Industry Financial Services
Experience
SquareTwo Financial Commercial Funding Corp. d/b/a Fresh View Solutions November 2012 - Present
Universal Data Services October 2010 - June 2012
Integrity Financial Partners December 2009 - October 2010
PDM June 2007 - March 2008
Firstline Security May 2006 - August 2006
Convergys ARM - Encore RMI 2003 - 2006
MJB Lawn and Landscape July 2000 - September 2005
Burger King August 1999 - July 2003
Skills
Accounts Receivable, Call Center, Process Improvement, Credit, Team Building, Customer Service, Risk Management, Negotiation, Coaching, Microsoft Excel, Accounting, Debt Settlement, Call Centers, Leadership, Training, Management, Banking, Recruiting, Budgets, Outsourcing, Human Resources, Operations Management, Vendor Management, Sales, Team Leadership, Customer Satisfaction, Business Analysis, Forecasting, Skip Tracing, Analysis, Account Management, Executive Management
Education
University of Missouri-Kansas City 2007 — 2009
Bachelors, Business
Johnson County Community College 2004 — 2007
Undergraduate Credit, Business Administration and Management, General
Olathe East Senior High School 2001 — 2004
High School Diploma
SquareTwo Financial Commercial Funding Corp. d/b/a Fresh View Solutions November 2012 - Present
Universal Data Services October 2010 - June 2012
Integrity Financial Partners December 2009 - October 2010
PDM June 2007 - March 2008
Firstline Security May 2006 - August 2006
Convergys ARM - Encore RMI 2003 - 2006
MJB Lawn and Landscape July 2000 - September 2005
Burger King August 1999 - July 2003
Skills
Accounts Receivable, Call Center, Process Improvement, Credit, Team Building, Customer Service, Risk Management, Negotiation, Coaching, Microsoft Excel, Accounting, Debt Settlement, Call Centers, Leadership, Training, Management, Banking, Recruiting, Budgets, Outsourcing, Human Resources, Operations Management, Vendor Management, Sales, Team Leadership, Customer Satisfaction, Business Analysis, Forecasting, Skip Tracing, Analysis, Account Management, Executive Management
Education
University of Missouri-Kansas City 2007 — 2009
Bachelors, Business
Johnson County Community College 2004 — 2007
Undergraduate Credit, Business Administration and Management, General
Olathe East Senior High School 2001 — 2004
High School Diploma
Cecilia Salazar Bradfield Cecilia Salazar Bradfield's Convergys ARM - Encore RMI Experience April 2007 - June 2009
Job Category Planner at Sysco Eastern Wisconsin
Industry Food & Beverages
Experience
Sysco Eastern Wisconsin, LLC March 2013 - Present
JX Enterprises- Extension Recruiting January 2013 - March 2013
Wisconsin Pharmacal October 2012 - December 2012
Great Lakes Quick Lube December 2010 - September 2012
Convergys ARM - Encore RMI April 2007 - June 2009
Sykes July 2005 - April 2007
ADVANCED CONTACT SOLUTIONS August 2005 - January 2007
Skills
Microsoft Excel, Microsoft Office, Customer Satisfaction, Credit, SAP, QAD, Teamwork, General Ledger, Account Reconciliation, Inventory Management, Cash Flow, Account Management, Invoicing, Financial Accounting, Financial Statements, Team Building, Team Leadership, Bookkeeping, Vendor Management, Data Analysis, Forecasting, Marketing, Purchasing, Software Documentation, Operations Management, Strategic Planning, Budgets, Business Analysis, Business Planning, Process Improvement, AS400 system, Access, New Business Development, Business Development, Analysis, B2B, Strategic Thinking, Food, Pivot Tables, Direct Sales, Marketing Strategy, Analytics, Customer Service, Management, Training, Sales, Leadership, Pricing, Accounts Receivable, Accounting
Education
Moraine Park Technical College 2010 — 2011
Certified Nurse Assistant
University of Batangas 2001 — 2005
Bachelors Degree, Accounting Management
Sysco Eastern Wisconsin, LLC March 2013 - Present
JX Enterprises- Extension Recruiting January 2013 - March 2013
Wisconsin Pharmacal October 2012 - December 2012
Great Lakes Quick Lube December 2010 - September 2012
Convergys ARM - Encore RMI April 2007 - June 2009
Sykes July 2005 - April 2007
ADVANCED CONTACT SOLUTIONS August 2005 - January 2007
Skills
Microsoft Excel, Microsoft Office, Customer Satisfaction, Credit, SAP, QAD, Teamwork, General Ledger, Account Reconciliation, Inventory Management, Cash Flow, Account Management, Invoicing, Financial Accounting, Financial Statements, Team Building, Team Leadership, Bookkeeping, Vendor Management, Data Analysis, Forecasting, Marketing, Purchasing, Software Documentation, Operations Management, Strategic Planning, Budgets, Business Analysis, Business Planning, Process Improvement, AS400 system, Access, New Business Development, Business Development, Analysis, B2B, Strategic Thinking, Food, Pivot Tables, Direct Sales, Marketing Strategy, Analytics, Customer Service, Management, Training, Sales, Leadership, Pricing, Accounts Receivable, Accounting
Education
Moraine Park Technical College 2010 — 2011
Certified Nurse Assistant
University of Batangas 2001 — 2005
Bachelors Degree, Accounting Management
Aman Sanghera's Convergys ARM - Encore RMI Experience March 2007 - January 2012
Job Collections, Credit Analysis, and Billing Expert
Industry Computer Software
Experience
University of Kansas April 2013 - June 2015
Convergys ARM - Encore RMI March 2007 - January 2012
Skills
Leadership, Vendor Management, Operations Management, Analysis, Outlook, Process Improvement, Team Building, Access, Strategic Planning, Lotus Notes, Research, Administrative..., Human Resources, PeopleSoft, Supervisory Skills, Account Management, Risk Management, Accounts Receivable, Microsoft Word, Marketing Strategy, Negotiation, Data Entry, Business Process..., Change Management, PowerPoint, Engineering, Power Engineering, Circuit Analysis, Pspice, Programming, Electrical Engineering, Electrical Controls, Internet of Things, LED lighting systems, Note Taking, C++, PSpice
Education
University of Kansas 2012 — 2015
Bachelor of Science (B.S.), Electrical Engineering, Senior
University of Kansas April 2013 - June 2015
Convergys ARM - Encore RMI March 2007 - January 2012
Skills
Leadership, Vendor Management, Operations Management, Analysis, Outlook, Process Improvement, Team Building, Access, Strategic Planning, Lotus Notes, Research, Administrative..., Human Resources, PeopleSoft, Supervisory Skills, Account Management, Risk Management, Accounts Receivable, Microsoft Word, Marketing Strategy, Negotiation, Data Entry, Business Process..., Change Management, PowerPoint, Engineering, Power Engineering, Circuit Analysis, Pspice, Programming, Electrical Engineering, Electrical Controls, Internet of Things, LED lighting systems, Note Taking, C++, PSpice
Education
University of Kansas 2012 — 2015
Bachelor of Science (B.S.), Electrical Engineering, Senior
Thadd Triplett Thadd Triplett's Convergys ARM - Encore RMI Experience 2011 - 2012
Job Camera Operator in Independent Film
Industry Entertainment
Experience
Independent Film August 2009 - Present
H&R Block January 2015 - April 2015
H&R Block September 2014 - January 2015
RGIS April 2012 - August 2014
H&R Block December 2013 - April 2014
RGIS January 2013 - November 2013
Currently Unemployed January 2012 - April 2012
Convergys ARM - Encore RMI 2011 - 2012
Chas Ball Supermarket February 2010 - December 2010
U.S. Census Bureau -- Census Coverage Management March 2010 - April 2010
Skills
Typing, Document Scanning, Copying, Data Entry, Customer Service, Customer Relations, Microsoft Office, Windows, Forklift Operator, Inventory Management, Supervisory Skills, Training, Leadership
Education
Western Governors University 2015 — 2018
Bachelor's of Information Technology, Network Administration
University of Central Missouri 2008 — 2009
N/A, Theatre Technology Major
The University of Kansas 2005 — 2008
N/A, Theatre, 3.0
Kansas City KS Community College 2001 — 2004
N/A, Technical Theatre Major
Independent Film August 2009 - Present
H&R Block January 2015 - April 2015
H&R Block September 2014 - January 2015
RGIS April 2012 - August 2014
H&R Block December 2013 - April 2014
RGIS January 2013 - November 2013
Currently Unemployed January 2012 - April 2012
Convergys ARM - Encore RMI 2011 - 2012
Chas Ball Supermarket February 2010 - December 2010
U.S. Census Bureau -- Census Coverage Management March 2010 - April 2010
Skills
Typing, Document Scanning, Copying, Data Entry, Customer Service, Customer Relations, Microsoft Office, Windows, Forklift Operator, Inventory Management, Supervisory Skills, Training, Leadership
Education
Western Governors University 2015 — 2018
Bachelor's of Information Technology, Network Administration
University of Central Missouri 2008 — 2009
N/A, Theatre Technology Major
The University of Kansas 2005 — 2008
N/A, Theatre, 3.0
Kansas City KS Community College 2001 — 2004
N/A, Technical Theatre Major
Toni Ortiz, SHRM-CP's Convergys ARM - Encore RMI Experience June 2009 - August 2009
Job Talent Coordinator at Convergys
Industry Staffing and Recruiting
Experience
Convergys June 2013 - Present
Freedom Disability May 2010 - April 2012
Convergys ARM - Encore RMI June 2009 - August 2009
Adecco March 2008 - February 2009
American Home Mortgage January 2006 - March 2007
Washington Mutual Bank 2004 - 2006
American Express 1998 - 2001
Skills
Recruiting, Customer Service, Coaching, Human Resources, Microsoft Office, Public Speaking, Sales, Temporary Placement, Hiring, Employee Relations, Talent Acquisition, Microsoft Excel, PeopleSoft, PowerPoint, New Hires, Microsoft Word, Background Checks, Designing Marketing..., Administrative..., Americans with..., Compliance, Report Writing, Data Analysis, Databases, Data Entry, Account Management, Corporate Communications, Disability Insurance, Social Security..., Disability Rights, Fraud, Medical Terminology, Medical Records, Labor Relations, Applicant Tracking..., Taleo, Job Fairs, Temporary Staffing, FMLA, New Hire Orientations, Interviews, Analysis, Onboarding, Leadership, Team Building
Education
Nova Southeastern University 2010 — 2010
Human Resources Management and Services
Rutgers University-New Brunswick 1989 — 1995
BA, Sociology
Ridgewood High School
Diploma, General Studies
Convergys June 2013 - Present
Freedom Disability May 2010 - April 2012
Convergys ARM - Encore RMI June 2009 - August 2009
Adecco March 2008 - February 2009
American Home Mortgage January 2006 - March 2007
Washington Mutual Bank 2004 - 2006
American Express 1998 - 2001
Skills
Recruiting, Customer Service, Coaching, Human Resources, Microsoft Office, Public Speaking, Sales, Temporary Placement, Hiring, Employee Relations, Talent Acquisition, Microsoft Excel, PeopleSoft, PowerPoint, New Hires, Microsoft Word, Background Checks, Designing Marketing..., Administrative..., Americans with..., Compliance, Report Writing, Data Analysis, Databases, Data Entry, Account Management, Corporate Communications, Disability Insurance, Social Security..., Disability Rights, Fraud, Medical Terminology, Medical Records, Labor Relations, Applicant Tracking..., Taleo, Job Fairs, Temporary Staffing, FMLA, New Hire Orientations, Interviews, Analysis, Onboarding, Leadership, Team Building
Education
Nova Southeastern University 2010 — 2010
Human Resources Management and Services
Rutgers University-New Brunswick 1989 — 1995
BA, Sociology
Ridgewood High School
Diploma, General Studies
Sandra Danforth Sandra Danforth's Convergys ARM - Encore RMI Experience 2009 - 2009
Job Looking for other opportunities
Industry Consumer Services
Experience
Kiewit Energy Group April 2014 - July 2014
Klien Marketing Test, Inc July 2013 - January 2014
Lane Christenson September 2013 - October 2013
Peoples Bank 2012 - 2013
The Larson Team 2009 - 2011
AccessMED 2009 - 2009
Convergys ARM - Encore RMI 2009 - 2009
MLI Finance, Gold Mortgage Banc, American Home Mortgage, Home 1 2 3 2003 - 2009
Bayer Animal Health 1997 - 2003
Skills
Credit, Customer Service, Banking, Loans, Real Estate, Coaching, Commercial Lending, Mortgage Banking, Finance, Financial Analysis, Investments, Commercial Banking, Insurance, Analysis, Strategic Planning, Leadership, Loan Origination, Account Management, Sales Management, Microsoft Excel, PowerPoint, Team Leadership, New Business Development, Public Speaking, Budgets, Team Building, Small Business, Operations Management, Sales, Negotiation, Recruiting, Leadership Development, Management, Business Development, Training, Marketing, Risk Management, Outlook, Time Management, Contract Negotiation, Human Resources, Employee Relations, Microsoft Word, Management Consulting, Mortgage Lending, Accounting, Change Management, Business Analysis, Healthcare, Project Planning
Education
Johnson County Community College 1990 — 1993
Business and Data Processing
Kiewit Energy Group April 2014 - July 2014
Klien Marketing Test, Inc July 2013 - January 2014
Lane Christenson September 2013 - October 2013
Peoples Bank 2012 - 2013
The Larson Team 2009 - 2011
AccessMED 2009 - 2009
Convergys ARM - Encore RMI 2009 - 2009
MLI Finance, Gold Mortgage Banc, American Home Mortgage, Home 1 2 3 2003 - 2009
Bayer Animal Health 1997 - 2003
Skills
Credit, Customer Service, Banking, Loans, Real Estate, Coaching, Commercial Lending, Mortgage Banking, Finance, Financial Analysis, Investments, Commercial Banking, Insurance, Analysis, Strategic Planning, Leadership, Loan Origination, Account Management, Sales Management, Microsoft Excel, PowerPoint, Team Leadership, New Business Development, Public Speaking, Budgets, Team Building, Small Business, Operations Management, Sales, Negotiation, Recruiting, Leadership Development, Management, Business Development, Training, Marketing, Risk Management, Outlook, Time Management, Contract Negotiation, Human Resources, Employee Relations, Microsoft Word, Management Consulting, Mortgage Lending, Accounting, Change Management, Business Analysis, Healthcare, Project Planning
Education
Johnson County Community College 1990 — 1993
Business and Data Processing
Jason Munn Jason Munn's Convergys ARM - Encore RMI Experience January 2009 - September 2011
Job Helping protect your CDL, CSA,and driving record with Open Road Drivers Plan (913)6639577
Industry Transportation/Trucking/Railroad
Experience
Open Road Drivers Plan May 2015 - Present
Multi Service Fuel Card June 2014 - Present
Private Company August 2012 - May 2014
Grantham University August 2011 - July 2012
Convergys ARM - Encore RMI January 2009 - September 2011
California Casualty Management Company 2000 - 2008
American Family Insurance 1997 - 2000
Combined Insurance United States 1992 - 1996
Skills
Microsoft Office, CRM databse, Inside Sales, Sales Management, Direct Sales, Customer Negotiations, Sales Presentations, Customer Service, Entrepreneurial Skills, Negotiation, Insurance, Customer Relations, Consultative Selling, Problem Solving, Contract Negotiation, Team Leadership, B2B, Cold Calling, Coaching, Customer Satisfaction, Solution Selling, Mentoring, Sales Operations, Selling, Team Management, Team Building, New Business Development, Casualty, Accident, Employee Relations, Public Relations, Credit, Call Centers, Management, Leadership, Entrepreneurship, Outlook, Training, Sales, Social Networking, Marketing, Customer Retention, Business Development, Strategy, Marketing Communications, Change Management, Employee Training, Recruiting, Program Management, Leadership Development
Education
Kirksville Senior High School
Diploma
Meramec-St.Louis Community College
Associates, General Studies
University of Missouri-Columbia
Associates, Parks, Recreation, and Tourism
Open Road Drivers Plan May 2015 - Present
Multi Service Fuel Card June 2014 - Present
Private Company August 2012 - May 2014
Grantham University August 2011 - July 2012
Convergys ARM - Encore RMI January 2009 - September 2011
California Casualty Management Company 2000 - 2008
American Family Insurance 1997 - 2000
Combined Insurance United States 1992 - 1996
Skills
Microsoft Office, CRM databse, Inside Sales, Sales Management, Direct Sales, Customer Negotiations, Sales Presentations, Customer Service, Entrepreneurial Skills, Negotiation, Insurance, Customer Relations, Consultative Selling, Problem Solving, Contract Negotiation, Team Leadership, B2B, Cold Calling, Coaching, Customer Satisfaction, Solution Selling, Mentoring, Sales Operations, Selling, Team Management, Team Building, New Business Development, Casualty, Accident, Employee Relations, Public Relations, Credit, Call Centers, Management, Leadership, Entrepreneurship, Outlook, Training, Sales, Social Networking, Marketing, Customer Retention, Business Development, Strategy, Marketing Communications, Change Management, Employee Training, Recruiting, Program Management, Leadership Development
Education
Kirksville Senior High School
Diploma
Meramec-St.Louis Community College
Associates, General Studies
University of Missouri-Columbia
Associates, Parks, Recreation, and Tourism
Lilly Bueno's Convergys ARM - Encore RMI Experience January 2011 - October 2012
Job VP Mexico Operation
Industry Financial Services
Experience
FCB/NCO November 2013 - Present
Dynamic Recovery Solutions February 2013 - Present
Greystone Concepts January 2012 - Present
Convergys ARM - Encore RMI January 2011 - October 2012
Convergys 2011 - 2011
Resurgent Capital Services 2007 - 2010
Global Vantedge Pvt Ltd 2005 - 2007
OSI 1996 - 2005
OSI 2000 - 2001
Skills
Change Management, Organizational Structure, Team Building, Business Process..., Process Management, Analytics, Quality Management, Technical Writing, Benchmarking, Bilingual, Client Development, Call Center, Leadership Development, Cross-cultural, Disaster Recovery, Cultural Diversity, Microsoft Excel, Problem Solving, Program Development, Strategic Planning, Start-ups, Staff Development, Managerial Finance, Risk Management, Call Centers, Process Improvement, Budgets, Outsourcing, BPO, Leadership, Performance Management, Operational Excellence, Training, Analysis, Management Consulting, Talent Management, Team Leadership, Vendor Management, Team Management, Executive Management, Coaching, Program Management, CRM, Customer Satisfaction, Business Strategy, Business Analysis, Business Development, Cross-functional Team..., Employee Training, New Business Development
Education
Universidad Central del Este 1975 — 1981
MD, Medicine
University of Miami
FCB/NCO November 2013 - Present
Dynamic Recovery Solutions February 2013 - Present
Greystone Concepts January 2012 - Present
Convergys ARM - Encore RMI January 2011 - October 2012
Convergys 2011 - 2011
Resurgent Capital Services 2007 - 2010
Global Vantedge Pvt Ltd 2005 - 2007
OSI 1996 - 2005
OSI 2000 - 2001
Skills
Change Management, Organizational Structure, Team Building, Business Process..., Process Management, Analytics, Quality Management, Technical Writing, Benchmarking, Bilingual, Client Development, Call Center, Leadership Development, Cross-cultural, Disaster Recovery, Cultural Diversity, Microsoft Excel, Problem Solving, Program Development, Strategic Planning, Start-ups, Staff Development, Managerial Finance, Risk Management, Call Centers, Process Improvement, Budgets, Outsourcing, BPO, Leadership, Performance Management, Operational Excellence, Training, Analysis, Management Consulting, Talent Management, Team Leadership, Vendor Management, Team Management, Executive Management, Coaching, Program Management, CRM, Customer Satisfaction, Business Strategy, Business Analysis, Business Development, Cross-functional Team..., Employee Training, New Business Development
Education
Universidad Central del Este 1975 — 1981
MD, Medicine
University of Miami
William (Bill) Coe's Convergys ARM - Encore RMI Experience August 2008 - June 2010
Job Bill Coe
Industry Public Relations and Communications
Experience
Jackson County Oil Production Lease OperationsJ and A Services Oil and Gas IndustryFebruary 2014 - August 2014
ITC Service Group, Inc. May 2012 - January 2014
Time Warner Inc. October 2012 - May 2013
Live Free Marketing July 2010 - January 2012
Convergys ARM - Encore RMI August 2008 - June 2010
FIVE Star Speakers and Trainers August 2007 - July 2009
Great Plains Mortgage September 1998 - March 2009
Great Plains Mortgage Company - Founder September 1998 - October 2008
Skills
Entrepreneurship, Leadership, Start-ups, Business Strategy, Business Planning, Business Intelligence, Market Analysis, Marketing Strategy, Leadership Development, Advertising, Real Estate Development, Marketing, Real Estate, Brand Development, Public Speaking, IT Service Management, Fiber Optic Networks, Urban Planning, Urban Forestry, Financial Risk, Film, Consulting, Customer Service, Contractors, Training, Strategic Planning, Team Building
Education
Cheyney University of Pennsylvania 1987 — 1992
Marketing
Lincoln University (MO) 1987 — 1988
Business
Overland High School 1984 — 1986
Jackson County Oil Production Lease OperationsJ and A Services Oil and Gas IndustryFebruary 2014 - August 2014
ITC Service Group, Inc. May 2012 - January 2014
Time Warner Inc. October 2012 - May 2013
Live Free Marketing July 2010 - January 2012
Convergys ARM - Encore RMI August 2008 - June 2010
FIVE Star Speakers and Trainers August 2007 - July 2009
Great Plains Mortgage September 1998 - March 2009
Great Plains Mortgage Company - Founder September 1998 - October 2008
Skills
Entrepreneurship, Leadership, Start-ups, Business Strategy, Business Planning, Business Intelligence, Market Analysis, Marketing Strategy, Leadership Development, Advertising, Real Estate Development, Marketing, Real Estate, Brand Development, Public Speaking, IT Service Management, Fiber Optic Networks, Urban Planning, Urban Forestry, Financial Risk, Film, Consulting, Customer Service, Contractors, Training, Strategic Planning, Team Building
Education
Cheyney University of Pennsylvania 1987 — 1992
Marketing
Lincoln University (MO) 1987 — 1988
Business
Overland High School 1984 — 1986
Andrea Ugalde's Convergys ARM - Encore RMI Experience August 2011 - November 2012
Job Recruiter at Lincoln Industrial
Industry Human Resources
Experience
Lincoln Industrial April 2012 - Present
Convergys ARM - Encore RMI August 2011 - November 2012
MOHELA August 2010 - April 2012
The Voyager Group March 2009 - May 2010
Barnes-Jewish Hospital January 2002 - September 2008
Skills
Talent Acquisition, Recruiting, Applicant Tracking..., Onboarding, Taleo, Employee Relations, Talent Management, College Recruiting, New Hire Orientations, Workforce Planning, Employee Engagement, HRIS, Human Resources
Education
Fontbonne University
Bachelor's, Business Administration
Lincoln Industrial April 2012 - Present
Convergys ARM - Encore RMI August 2011 - November 2012
MOHELA August 2010 - April 2012
The Voyager Group March 2009 - May 2010
Barnes-Jewish Hospital January 2002 - September 2008
Skills
Talent Acquisition, Recruiting, Applicant Tracking..., Onboarding, Taleo, Employee Relations, Talent Management, College Recruiting, New Hire Orientations, Workforce Planning, Employee Engagement, HRIS, Human Resources
Education
Fontbonne University
Bachelor's, Business Administration
Demian Shumaker's Convergys ARM - Encore RMI Experience May 2010 - Present
Job Sr Manager of Operational Excellence at Convergys ARM Encore RMI
Industry Financial Services
Experience
Convergys ARM - Encore RMI May 2010 - Present
convergys 2000 - 2011
Convergys ARM - Encore RMI February 2000 - May 2010
Convergys ARM - Encore RMI October 2006 - April 2008
National Credit 1999 - 2000
Skills
Vendor Management, Strategy, Analytics, Process Improvement, Risk Management, Program Management, Leadership, Call Centers, Management, Telecommunications, Strategic Planning, Negotiation, Business Strategy, Call Center, Outsourcing, Operations Management, Financial Services, Finance, Business Analysis, Credit, Banking, Forecasting, Team Building, Business Process..., P&L Management, Team Management, CRM, Executive Management, BPO, Analysis, Performance Management, Team Leadership, Change Management
Education
University of Kansas 1994 — 1999
Economics
Sumner 1990 — 1994
Convergys ARM - Encore RMI May 2010 - Present
convergys 2000 - 2011
Convergys ARM - Encore RMI February 2000 - May 2010
Convergys ARM - Encore RMI October 2006 - April 2008
National Credit 1999 - 2000
Skills
Vendor Management, Strategy, Analytics, Process Improvement, Risk Management, Program Management, Leadership, Call Centers, Management, Telecommunications, Strategic Planning, Negotiation, Business Strategy, Call Center, Outsourcing, Operations Management, Financial Services, Finance, Business Analysis, Credit, Banking, Forecasting, Team Building, Business Process..., P&L Management, Team Management, CRM, Executive Management, BPO, Analysis, Performance Management, Team Leadership, Change Management
Education
University of Kansas 1994 — 1999
Economics
Sumner 1990 — 1994
Benjamin Cigich's Convergys ARM - Encore RMI Experience May 2003 - Present
Job Team Lead at Convergys ARM Encore RMI
Industry Financial Services
Experience
Convergys ARM - Encore RMI May 2003 - Present
Skills
Process Improvement
Education
MidAmerica Nazarene University 2010 — 2011
Bachelors in Management and Human Relations, Business Management
Convergys ARM - Encore RMI May 2003 - Present
Skills
Process Improvement
Education
MidAmerica Nazarene University 2010 — 2011
Bachelors in Management and Human Relations, Business Management
Jacki Ross's Convergys ARM - Encore RMI Experience February 2007 - August 2007
Job Restaurants Professional
Industry Restaurants
Experience
Labor Ready August 2010 - October 2010
Del Taco LLC September 2007 - October 2008
Convergys ARM - Encore RMI February 2007 - August 2007
Education
State Fair Community College 2009 — 2010
Mt. San Antonio College 1983 — 1984
Covina High School 1979 — 1983
Labor Ready August 2010 - October 2010
Del Taco LLC September 2007 - October 2008
Convergys ARM - Encore RMI February 2007 - August 2007
Education
State Fair Community College 2009 — 2010
Mt. San Antonio College 1983 — 1984
Covina High School 1979 — 1983
Anna Wolford-Perez's Convergys ARM - Encore RMI Experience January 2011 - Present
Job Collector at Convergys ARM Encore RMI
Industry Financial Services
Experience
Convergys ARM - Encore RMI January 2011 - Present
Education
University of Kansas 2010 — 2012
BBA, Business, Marketing, Accounting
Johnson County Community College 2008 — 2011
Associates Degree, General Studies
Convergys ARM - Encore RMI January 2011 - Present
Education
University of Kansas 2010 — 2012
BBA, Business, Marketing, Accounting
Johnson County Community College 2008 — 2011
Associates Degree, General Studies
Lynn Hess's Convergys ARM - Encore RMI Experience 2004 - 2012
Job Financial Services Professional
Industry Financial Services
Experience
convergys corp September 2002 - May 2012
Convergys ARM - Encore RMI 2004 - 2012
Education
Idaho State University 1975 — 1981
Bachelor of Fine Arts (BFA), Technical Theatre/Theatre Design and Technology, not sure
Idaho State University
Theatre
BFA
convergys corp September 2002 - May 2012
Convergys ARM - Encore RMI 2004 - 2012
Education
Idaho State University 1975 — 1981
Bachelor of Fine Arts (BFA), Technical Theatre/Theatre Design and Technology, not sure
Idaho State University
Theatre
BFA
Theressa R DuPree's Convergys ARM - Encore RMI Experience October 2008 - December 2011
Job Support Analyst at Quest Diagnostics
Industry Consumer Services
Experience
Quest Diagnostics July 2015 - Present
Quest Diagnostics November 2014 - July 2015
City of Kansas City, MO January 2013 - October 2014
H&R Block September 2012 - January 2013
Truman Medical Centers June 2012 - September 2012
Convergys ARM - Encore RMI October 2008 - December 2011
Wells Fargo Auto Finance July 2004 - October 2008
Skills
Team Leadership, Problem Solving, Supervisory Management, Microsoft Office, PowerPoint, Customer Satisfaction, Customer Engagement, Negotiation, Project Management, Compliance, Strategic Planning, Hands-on Training, Strategic Communications, Timely Decision Making, Coaching Staff, Motivation, Time Management, Data Entry, 10 Key, Medical Terminology, Human Resources, Call Centers, Coaching, Training
Education
University of Phoenix 2012 — 2014
Bachelor of Applied Science (B.A.Sc.), Health/Health Care Administration/Management
Baker University
Baker University
Quest Diagnostics July 2015 - Present
Quest Diagnostics November 2014 - July 2015
City of Kansas City, MO January 2013 - October 2014
H&R Block September 2012 - January 2013
Truman Medical Centers June 2012 - September 2012
Convergys ARM - Encore RMI October 2008 - December 2011
Wells Fargo Auto Finance July 2004 - October 2008
Skills
Team Leadership, Problem Solving, Supervisory Management, Microsoft Office, PowerPoint, Customer Satisfaction, Customer Engagement, Negotiation, Project Management, Compliance, Strategic Planning, Hands-on Training, Strategic Communications, Timely Decision Making, Coaching Staff, Motivation, Time Management, Data Entry, 10 Key, Medical Terminology, Human Resources, Call Centers, Coaching, Training
Education
University of Phoenix 2012 — 2014
Bachelor of Applied Science (B.A.Sc.), Health/Health Care Administration/Management
Baker University
Baker University
Anthony Slatton's Convergys ARM - Encore RMI Experience September 2005 - March 2006
Job Attended Robert Morris College
Industry Computer & Network Security
Experience
Robert Morris University, Chicago, IL February 2011 - September 2012
Securitas U.S.A June 2008 - March 2011
Seven Eleven March 2007 - March 2008
Anchor Staffing May 2006 - September 2006
Convergys ARM - Encore RMI September 2005 - March 2006
Marine Corps September 2001 - July 2005
Skills
Microsoft Office, Windows
Education
Robert Morris University - Illinois 2011 — 2012
Associate of Applied Science, Computer Science
Robert Morris University
Associates degree, Computer Science; Networking
CR England Trucking School
Robert Morris University, Chicago, IL February 2011 - September 2012
Securitas U.S.A June 2008 - March 2011
Seven Eleven March 2007 - March 2008
Anchor Staffing May 2006 - September 2006
Convergys ARM - Encore RMI September 2005 - March 2006
Marine Corps September 2001 - July 2005
Skills
Microsoft Office, Windows
Education
Robert Morris University - Illinois 2011 — 2012
Associate of Applied Science, Computer Science
Robert Morris University
Associates degree, Computer Science; Networking
CR England Trucking School
Rose Shafer's Convergys ARM - Encore RMI Experience January 2000 - August 2007
Job Accts Specialist at Pioneer Services
Industry Financial Services
Experience
Pioneer Services January 2009 - Present
Convergys ARM - Encore RMI January 2000 - August 2007
Skills
Account Management, Customer Satisfaction, Customer Service, Outlook, Call Centers, Management, Call Center, Team Building, Training, Insurance, Microsoft Excel, PowerPoint, Microsoft Office, Recruiting, System Administration, Process Improvement, Data Entry, Leadership, Access, Employee Benefits, Software Documentation, Time Management, Employee Relations, Human Resources, Administration, Accounts Receivable, Payroll, Analysis, Finance, Sales, Accounts Payable, Budgets, Medical Terminology, Data Analysis, Teamwork, Team Leadership, Banking, Microsoft Word, Accounting, Coaching
Education
Pinnacle Career Institute-South Kansas City 2014 — 2014
Health Information Management, Health records, Professional ethics, ICD-9-CM, CPT, Reimbursement, Computers in the Medical Office
Pinnacle Career Institute-South Kansas City 2012 — 2013
Associate's degree, Medical Billing and Coding
Pioneer Services January 2009 - Present
Convergys ARM - Encore RMI January 2000 - August 2007
Skills
Account Management, Customer Satisfaction, Customer Service, Outlook, Call Centers, Management, Call Center, Team Building, Training, Insurance, Microsoft Excel, PowerPoint, Microsoft Office, Recruiting, System Administration, Process Improvement, Data Entry, Leadership, Access, Employee Benefits, Software Documentation, Time Management, Employee Relations, Human Resources, Administration, Accounts Receivable, Payroll, Analysis, Finance, Sales, Accounts Payable, Budgets, Medical Terminology, Data Analysis, Teamwork, Team Leadership, Banking, Microsoft Word, Accounting, Coaching
Education
Pinnacle Career Institute-South Kansas City 2014 — 2014
Health Information Management, Health records, Professional ethics, ICD-9-CM, CPT, Reimbursement, Computers in the Medical Office
Pinnacle Career Institute-South Kansas City 2012 — 2013
Associate's degree, Medical Billing and Coding
LeRoy Williams III's Convergys ARM - Encore RMI Experience December 2010 - January 2012
Job Global Sales Associate at UniGroup, Inc
Industry Consumer Services
Experience
UniGroup, Inc January 2013 - Present
Convergys ARM - Encore RMI December 2010 - January 2012
KBR Building Group August 2003 - February 2008
Skills
Internal & External, Internal Audit, Accounting, Auditing, GAAP, Accounts Receivable, Financial Accounting, Financial Analysis, Account Reconciliation, Financial Reporting, Accounts Payable, Cash Flow, Payroll, Risk Management, Finance, Budgets, Forecasting
Education
Fontbonne University 2008 — 2008
Master of Business Administration (M.B.A.), Accounting, A
Fontbonne University 2003 — 2005
Bachelor of Business Administration (B.B.A.), Accounting and Business/Management, B
Forest Park Community College 1987 — 1989
Associate of Arts and Sciences (A.A.S.)
UniGroup, Inc January 2013 - Present
Convergys ARM - Encore RMI December 2010 - January 2012
KBR Building Group August 2003 - February 2008
Skills
Internal & External, Internal Audit, Accounting, Auditing, GAAP, Accounts Receivable, Financial Accounting, Financial Analysis, Account Reconciliation, Financial Reporting, Accounts Payable, Cash Flow, Payroll, Risk Management, Finance, Budgets, Forecasting
Education
Fontbonne University 2008 — 2008
Master of Business Administration (M.B.A.), Accounting, A
Fontbonne University 2003 — 2005
Bachelor of Business Administration (B.B.A.), Accounting and Business/Management, B
Forest Park Community College 1987 — 1989
Associate of Arts and Sciences (A.A.S.)
Andrea Dmytyrk's Convergys ARM - Encore RMI Experience 2012 - 2012
Job customer service rep at Convergys
Industry Financial Services
Experience
Convergys February 2012 - Present
Gleam and Glow Housecleaning Co May 2001 - Present
Convergys Corp February 1999 - Present
Gleam and Glow Housecleaning March 2001 - December 2012
Convergys ARM - Encore RMI 2012 - 2012
Skills
Customer Satisfaction, Customer-focused, Goal Oriented, Self-driven, Business Driven, trustworthy, Dependable Team Player
Education
Fortis College 2009 — 2011
Associate of Science (A.S.), Criminal Justice and Corrections
Fortis College
Associate of Science Degree, Criminal Justice
Coatesville Area Sr. High 1974 — 1979
GED, Business Administration and Management, General
Convergys February 2012 - Present
Gleam and Glow Housecleaning Co May 2001 - Present
Convergys Corp February 1999 - Present
Gleam and Glow Housecleaning March 2001 - December 2012
Convergys ARM - Encore RMI 2012 - 2012
Skills
Customer Satisfaction, Customer-focused, Goal Oriented, Self-driven, Business Driven, trustworthy, Dependable Team Player
Education
Fortis College 2009 — 2011
Associate of Science (A.S.), Criminal Justice and Corrections
Fortis College
Associate of Science Degree, Criminal Justice
Coatesville Area Sr. High 1974 — 1979
GED, Business Administration and Management, General
Isaac Pickering's Convergys ARM - Encore RMI Experience April 2005 - July 2008
Job Student at University of Utah
Industry Higher Education
Experience
HyKo Maintenance Supply July 2008 - Present
The Old Spaghetti Factory July 2001 - Present
Convergys ARM - Encore RMI April 2005 - July 2008
Skills
Social Media, Photoshop, Customer Service, Microsoft Excel, Time Management, Editing, Social Media Marketing, Web Design, Sales
Education
University of Utah 2014 — 2016
Bachelor's Degree, Film/Media Arts - emphasis on Video Game Design, A
Salt Lake Community College 2011 — 2013
Associate's Degree, General Studies, A
ITT Technical Institute-Murray 2003 — 2005
Bachelor of Applied Science (B.A.Sc.), Multimedia
HyKo Maintenance Supply July 2008 - Present
The Old Spaghetti Factory July 2001 - Present
Convergys ARM - Encore RMI April 2005 - July 2008
Skills
Social Media, Photoshop, Customer Service, Microsoft Excel, Time Management, Editing, Social Media Marketing, Web Design, Sales
Education
University of Utah 2014 — 2016
Bachelor's Degree, Film/Media Arts - emphasis on Video Game Design, A
Salt Lake Community College 2011 — 2013
Associate's Degree, General Studies, A
ITT Technical Institute-Murray 2003 — 2005
Bachelor of Applied Science (B.A.Sc.), Multimedia