Convergys Corp
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Convergys Corp Employees
Verizon Wireless October 2014 - Present
Verizon Wireless April 2012 - October 2014
Verizon Wireless July 2004 - April 2012
Verizon Wireless July 2004 - April 2012
Consolidated Cable Solutions January 2004 - July 2004
T-Mobile April 2001 - January 2004
Convergys Corp December 1999 - February 2001
Skills
Sales, Customer Satisfaction, Sales Process, Customer Service, Telecommunications, Account Management, B2B, Call Center, Call Centers, Cold Calling, Customer Experience, Customer Retention, Direct Sales
Education
Texas Southern University 2000 — 2003
Business
Ashford University
Organizational Management
Millstone Weber, LLC June 2014 - Present
Fred Weber, Inc. October 2002 - June 2014
Edward Jones October 1999 - October 2002
Convergys Corp. November 1996 - October 1999
Skills
DHCP, Active Directory, Servers, System Administration, Microsoft Exchange, Windows Server, Technical Support, Microsoft Technologies, DNS, Blackberry Enterprise..., Data Center, Citrix, Virtualization, Disaster Recovery, SCCM
Education
Ranken Technical College 1998 — 1999
St. Louis Community College 1996 — 1997
Eureka High School 1992 — 1995
Family Dollar October 2012 - Present
convergys corp 2011 - 2012
Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, Team Building, Sales, PowerPoint, Sales Management, Public Speaking, Social Media, New Business Development, Marketing, Coaching, Marketing Strategy, Outlook, Customer Satisfaction, Management
Education
Pueblo Community College
HealthPlan Services March 2014 - Present
CareSource June 2008 - March 2014
Ohio Casualty Group August 2006 - June 2008
Convergys Corp. October 2003 - August 2006
CIGNA December 1998 - October 2003
U.S. Air Force January 1997 - December 1998
U.S. Air Force August 1995 - January 1997
U.S. Air Force September 1993 - August 1995
Skills
Security, Compliance, CISM, CISSP, SOX, Risk Assessment, Policy, Risk Management, Identity Management, Network Security, Information Security..., Computer Security, HIPAA, Information Security, IT Audit, Sarbanes-Oxley Act, Encryption, Disaster Recovery, Governance, IT Strategy, Incident Response, Information Technology, Intrusion Detection, Privacy Law, Project Management, Project Planning, Security Audits, Security Policy, Vendor Management, Enterprise Software, Cross-functional Team...
Education
University of Massachusetts, Amherst 1994 — 1996
M.S.
Penn State University 1988 — 1992
B.S.
Methacton High School 1985 — 1988
American Express August 2010 - 2011
CONVERGYS CORP June 2005 - April 2009
InterContinental Hotels Group (IHG®) September 2002 - June 2003
Skills
Microsoft Office
Education
Salt Lake Community College 2000 — 2007
Associate’s Degree, Graphic Design, 3.2
Breath of Life Home Oxygen December 2012 - Present
Telvista Inc. November 2012 - December 2012
Liberty Tax January 2011 - April 2012
Telvista Inc May 2010 - August 2010
West Bank Cardiology September 2008 - December 2008
Convergys Corp August 2000 - March 2006
CJS Services June 1996 - May 2005
Skills
Respiratory Therapy, Technical Support, Customer Service, Administrative..., Tax Preparation, Access, Accounts Payable, Accounts Receivable, Analysis, Bookkeeping, Call Center, Cpr Certified, Customer Experience, Data Entry, Customer Satisfaction, EMR, Fax, Healthcare, Human Resources, Interviews, Invoicing, Leadership, Management, Medical Records, Medical Terminology, Microsoft Excel, Microsoft Office, Microsoft Office 2007, Microsoft Word, Office Management, Payroll, PowerPoint, Public Speaking, QuickBooks, Software Documentation, Staff Development, System Administration, Teamwork, Telemarketing, Telephone Skills, Time Management, Troubleshooting, VoIP, Windows, Bronchoscopy
Education
ATI Career Training Center-Dallas 2010 — 2012
Associate of Science (AS), Respiratory Care Therapy/Therapist
Southern University and Agricultural and Mechanical College at Baton Rouge 1996 — 1999
Pueblo City-County Library District December 2013 - Present
The Pueblo Chieftain March 2010 - December 2013
The Pueblo Chieftain July 2007 - December 2013
The Pueblo Chieftain January 2003 - August 2007
Convergys Corp. June 2000 - June 2001
Skills
InDesign, Illustrator, Graphic Design, Web Design, Layout, Photoshop, Graphics, Photography, QuarkXPress, Editing, Facebook, Newspapers, Posters
Education
Colorado State University-Pueblo 2002 — 2005
Bachelor's degree, art
Western State College 2001 — 2002
graphic design
AI Coin Inc. October 2014 - Present
Trip Champ May 2012 - Present
Texai August 2010 - October 2014
Texai Project August 2006 - October 2014
Cycorp January 1999 - August 2006
FPL 1988 - 1999
Convergys Corp 1985 - 1987
Skills
Artificial Intelligence, Software Engineering, Natural Language..., Computer Science, Java, Knowledge Representation, Semantic Web, RDF, Distributed Systems, Linux, Intelligent Agents, Algorithms, Machine Learning, Object Oriented Design, Software Project..., Software Development, Entrepreneurship, Data Mining, Android Development, Speech Processing, Programming, Semantic Technologies, HTML, Subversion, Information Extraction, Ontologies, Bash, C++, OOP, SQL, Databases, XML, Entrepreneur, Dialog Manager, OWL, Web Development, Perl, Common Lisp, Information Retrieval, Agile Methodologies, Open Source, Computational..., Software Design, Lisp, Hadoop, Bitcoin
Education
University of North Carolina at Chapel Hill 1973 — 1974
Computer Science Grad School
Stony Brook University 1969 — 1973
B.S., Applied Mathematics, 3.25/4.0
Wipro February 2014 - Present
ATCO I-Tek December 2011 - February 2014
Stantec Consulting Inc May 2010 - September 2010
Phuzzy Logic Computer Services January 2005 - 2009
PCL Constructors Inc June 2008 - November 2008
Bal-Comp Engineering Ltd January 2006 - January 2008
Convergys Corp January 2001 - December 2004
Colorfast Corporation January 1997 - January 2000
Skills
Software Documentation, Visio, Troubleshooting, Business Process, Business Analysis, Requirements Analysis, Requirements Gathering, Information Technology, Networking, Databases, Windows 7, Process Improvement, Analysis, Project Management, Technical Documentation, Hardware, Windows, HTML, Technical Support, Training, Customer Service, SDLC, Graphic Design, Web Design, Computer Hardware, Operating Systems, Outlook, Excel, Documentation, XP, Customer Relations, Microsoft Office, OS X, Agile Methodologies, Business Process..., Business Process Design, Business Process Mapping, Workflow Diagrams, Use Case Diagrams, Sequence Diagrams, Data Mapping, Flow Diagrams
Education
Northern Alberta Institute of Technology 2009 — 2011
Diploma, Business Analysis
Freelance project manager (self employed) November 2008 - Present
Bethany Tribune 2008 - 2009
AT&T Wireless October 2007 - October 2008
Convergys Corp. August 2005 - May 2007
Skills
Account Management, Document Drafting, Graphic Design, Advertising, Customer Service, Supervising Others, Social Media Marketing, Adobe Acrobat, Microsoft Excel
Education
University of Central Oklahoma 2001 — 2005
Political Science, Poly Sci, English
Rose State College 1999 — 2001
Associate of Arts (A.A.), Journalism
NetCracker June 2012 - Present
Convergys Corp June 2006 - May 2012
Convergys Corp September 1999 - May 2006
L&T Infotech March 1997 - April 1999
Skills
SOA, Solution Architecture, Weblogic, SDLC, Java Enterprise Edition, Java, C++, Oracle SQL, PL/SQL, Requirements Analysis, Telecommunications, Software Development, Unix, Agile Methodologies, Web Applications, Software Project..., Oracle, Web Services, Enterprise Architecture, Hibernate, Spring, Unix Shell Scripting, Struts, JSP, JMS, Tomcat, SOAP, EJB, JBoss Application Server, Websphere, Solaris, Perl, Design Patterns, JDBC, XML, Software Design, JUnit, Ant, Shell Scripting, Eclipse, REST, SQL, UML, Scrum, DB2, CVS, Application Architecture, Telecommunications..., J2EE Application..., Sun Certified Java...
Education
Bharathiar University 1992 — 1996
BS Engineering, Computer Science
ExxonMobil April 2013 - Present
Calpine (The Structure Group) December 2012 - April 2014
Central Louisiana Electric Company (The Structure Group) September 2012 - December 2012
Repsol YPF August 2010 - August 2012
Techno Solutions February 2009 - October 2010
Waste Management, Inc. April 2002 - February 2009
Birkman International April 2000 - November 2000
Convergys Corp. January 2000 - April 2000
The Home Depot December 1998 - December 1999
HP Compaq Computer Corp. May 1997 - July 1998
Skills
Business Analysis, Change Management, SDLC, Business Process..., Program Management, Consulting, ERP, Software Documentation, Project Management, Vendor Management, ETRM, SAP, Business Process
Education
Sam Houston State University 2008 — 2011
Bachelor's Degree, Accounting and Finance
Carnegie Mellon University 2006 — 2006
SEI, Capability Maturity Model Integration
University of Houston 1997 — 2000
Bachelor's Degree, Management Information Systems, General
Jerzy Productions July 2014 - Present
SecondIron December 2013 - Present
Black Knight Financial Services May 2012 - Present
Xerox HR Solutions, LLC November 2010 - May 2012
Self-Employed April 2010 - November 2010
ING Group September 2003 - April 2010
Music Masters Enterprises September 1999 - July 2004
Per-Se Technologies August 2002 - September 2003
Convergys Corp January 1997 - January 2000
Covergys January 1996 - January 1997
Skills
Quality Assurance, Payroll, Defined Benefit, Wellbeing, SDLC, Networking, Direct Sales, Mentoring, Coaching, Business Analysis, Self-employment, Software Documentation, Testing, Training, Test Planning, Project Management, Management, Software Quality..., Call Centers, Leadership, Visio, Vendor Management, Process Improvement, Customer Service, Integration, Teamwork, Team Building, SharePoint, SAP, CRM, Team Management, Team Leadership, Time Management, Entrepreneurship, Program Management, Requirements Analysis, Business Process, Access, Business Intelligence, Risk Management, Requirements Gathering, User Acceptance Testing, Consulting, Employee Benefits, Agile Methodologies, SQL, Nonprofits, Fundraising, Social Networking, Social Media Marketing
Education
Florida State College at Jacksonville
Bachelor’s Degree, Information Technology Management
Florida State College of Jacksonville 2010 — 2011
Associate in Arts, Information Technology Management
Belmont Abbey College 1990 — 1992
Home Decor Outlets July 2013 - Present
Gold Stop LLC January 2013 - June 2013
Avenue July 2012 - March 2013
LSG Staffing 2013 - 2013
MusuemPix October 2011 - June 2012
DirectBuy August 2010 - January 2011
Convergys Corp February 2010 - May 2010
US Cellular October 2008 - April 2009
Fontbonne University February 2008 - August 2008
White Castle March 2007 - September 2007
Skills
Customer Service, Cold Calling, Filing, French, Computer Literate, Team Leadership, Cellular, Sales Operations, Inventory Control, Public Relations, Telecommunications, Telemarketing, Call Center, Answering Phones, Photography, Photoshop, Fax, Merchandising, Management, Microsoft Word, POS, Hiring Employees, firing, Schedules, Loss Prevention, Call Centers, Training, Retail, Customer Retention, Marketing, Customer Satisfaction, Time Management, Sales, Social Networking, Communication, Coaching
Education
Lafayette Senior High 2003 — 2007
High School Diploma, General Studies
Fontbonne University
Octapharma Plasma, Inc. April 2011 - Present
Duval's Disciples Entertainment, Inc. September 2013 - May 2014
Etching Plus, Inc. 2002 - 2009
Convergys Corp. 2001 - 2002
Skills
Microsoft Office, Music Production, Event Management, Event Planning, Team Building, Quality Assurance, Leadership, Employee Training, Public Relations, Public Speaking, Team Leadership, Customer Service, Graphic Design, Microsoft Excel, Quality Auditing, Social Media, Social Networking, Sop, Strategic Planning, Training, Leadership Development, Time Management
Education
Fortis College 2009 — 2010
Cosmetologist License, Cosmetology/Cosmetologist, General
John McEachern High School 1993 — 1994
H.S. Diploma, General Education
Fifth Third Bank December 2011 - Present
5/3 Bank April 2010 - Present
Convergys Corpration December 2006 - July 2009
Convergys Corp April 2000 - June 2006
Skills
Call Center, Workforce Management, Customer Experience, Management, BPO, Performance Management, Process Improvement, Vendor Management, Customer Satisfaction, Outsourcing, CRM, Call Centers, PeopleSoft, Employee Engagement, Salesforce.com, Employee Relations, Time Management, Leadership, Recruiting, Executive Management, Customer Retention, Event Management, Training, Cross-functional Team..., Team Management, Onboarding, Business Process..., Software Documentation, Employee Training, Team Building, Analysis, Human Resources, Operations Management, Interviews, Budgets, Coaching, Team Leadership, Account Management, Talent Acquisition, Talent Management, Change Management, Program Management, Banking
Education
Seminole Community College
West Business Solutions January 2014 - April 2014
Higginbotham and Associates April 2013 - January 2014
The Red Lion Inn August 2012 - March 2013
tintedPixel, Inc. January 2012 - August 2012
Career Connections, Inc. April 2011 - December 2011
Convergys Corp October 2009 - January 2011
Agero, Inc. October 2007 - April 2009
Skills
I am highly experienced..., Verbal De-escalation, Project Management, Interactive Technology, Mantis, Active Collab, Type 50 WPM, 10 Key 5965 KPH, ADOBE CS5
Education
University of Northern Colorado 2006 — 2007
Secondary English Education
Chaparral High School 2004 — 2006
High School Diploma, General Studies
American Airlines September 2015 - Present
Lands' End May 2014 - May 2015
Coldwater Creek September 2013 - June 2014
PetSmart October 2011 - August 2013
PetSmart November 2009 - September 2011
PetSmart May 2008 - November 2009
Ingram Micro June 2007 - May 2008
DBL Distributing June 2006 - June 2007
Convergys Corp June 2000 - July 2004
Skills
Budget Process, Financial Analysis, Forecasting, Analytics, Labor Management, Workforce Performance, Retail, Strategic Financial..., Access, Microstrategy, Microsoft Excel, Microsoft Word, MBA, Sales, Strategy, Management, Budgets, Accounting, Cross-functional Team..., Auditing, Process Improvement, Mergers & Acquisitions, Financial Planning, Leadership, P&L
Education
Thunderbird School of Global Management 2004 — 2006
Master of Business Administration (M.B.A.), Finance, General
Utah State University 2000 — 2004
BA, Political Science, Economics
Edward Jones April 2015 - Present
MaritzCX June 2014 - April 2015
Maritz Research November 2008 - May 2014
Maritz June 2008 - November 2008
Convergys Corp. May 2006 - February 2008
Convergys Corp. June 2000 - May 2006
Convergys June 1999 - June 2000
Maritz 1994 - 1999
Skills
Performance Management, Instructional Design, Change Management, Management Consulting, Employee Engagement, Organizational..., Training, Coaching, Leadership Development, Leadership, Onboarding, Workshop Facilitation, Market Research, Call Center Management, Vendor Management, Strategic Planning, Program Management, Call Centers, Process Improvement, Management, Operations Management, Cross-functional Team..., Customer Experience, Strategy, Call Center..., Talent Management, Customer Satisfaction, Organizational..., E-Learning, Employee Training, Performance Improvement, Team Leadership, Team Building, CRM, Employee Relations, Customer Retention, Recruiting, Survey Design, Time Management, Interviews, Training Delivery, Marketing Research, Management Development, Account Management, Analytics, Business Process..., Segmentation, Call Center Development, Quantitative Research, Contact Centers
Education
Ball State University
BS, Communications, Theatre
Southern Illinois University, Carbondale
MS, Communications
Robert DiCicco Accounting January 2010 - Present
Convergys Corp January 1991 - April 2007
State of Florida January 1988 - December 1990
Skills
Accounting,..., Quickbooks, Number-oriented, Analytical, P&L
Education
University of North Florida - College of Business Administration 1983 — 1987
Bachelor's degree, Accounting
Convergys Corp. October 2001 - Present
Fusive Corp. April 1999 - October 2001
Visual Data Corp. April 1997 - April 1999
BellSouth Mobility Inc. June 1990 - April 1997
Motorola Inc. September 1988 - June 1990
Skills
Team Leadership, Product Management, Project Planning, Project Implementation, Project Coordination, Project Finance, Project Portfolio..., Project Execution, Project Delivery, Software Project..., Platform Integration, Leadership Development, Cross-functional Team..., Organizational..., Technical Leadership, Thought Leadership, Strategic Leadership, Problem Solving, Product Development, Customer Relations, Strategic Thinking, Troubleshooting, Staff Development, Systems Analysis, Strategic Planning, Team Building, Team Management, Program Management, Customer Service, Business Analysis, Negotiation, Process Improvement, Coaching, Mentoring, Business Strategy, Teamwork, Product Strategy, Account Management, Agile Project Management, Change Management, Product Launch, Planning, Analysis, Strategy Development, Business Planning, Product Life Cycle..., Resource Management, Microsoft Office, PMO, Project Management
Education
N.E.C Bauder College 1983 — 1985
Associate in Engineering, Electrical and Electronics Engineering
Broward Community College 1982 — 1983
Associate in Arts, Art and Design
TeleResearch Labs, Inc. 2009 - Present
Kodei Enterprises. August 2008 - May 2009
NIM April 2008 - February 2009
Nigel Crawford & Associates (NCA) April 2006 - February 2009
DKP Solutions Pvt. Ltd February 2007 - March 2008
Triton Corp. Ltd March 2005 - December 2007
Synergy Corp. Ltd June 2004 - November 2004
Convergys Corp September 2001 - November 2003
Skills
Executive Search, Headhunting, Complex Sales, Business Management, BAM, Product Information..., Sales Recruitment, Sales Management, Sales Support, International Sales, Sales Process, Business Strategy, Business Planning, New Business Development, Business Objects, Business Process, Small Business, SEO, Interface Builder, Professional Networking, Professional Services..., Professional Services..., Small Business..., Business Design, Global Business..., China Business..., Business Process..., Business Process..., Marketing Strategy, Brand Development, Online Lead Generation, Online Advertising, Online Marketing, Online Communities, Product Management, Consumer Technology, Product Development, Online PR, Talent Acquisition, Employee Engagement, Market Intelligence, Business Development, Competitive Analysis, Recruiting, Management, Team Management, Telecommunications, CRM, Lead Generation, Leadership
Education
Baltimore Hebrew University 2001 — 2004
SOA 2001 — 2003
BE
Voya Financial (formerly ING U.S.) January 2008 - Present
ING U.S. (formerly CitiStreet) July 2004 - December 2007
Convergys Corp September 1998 - June 2004
Wellspring Resources LLC (formerly Watson Wyatt) May 1995 - August 1998
Skills
Business Analysis, Business Requirements, Requirements Analysis, User Acceptance Testing, SDLC, Analysis, Employee Benefits, Data Analysis, Business Process, Outsourcing, Process Improvement, Process Design, Benefit Plan..., Defined Benefit, Certified Green Belt
Education
University of Florida 1991 — 1995
BS, Economics
Stress Free Property Management June 2013 - Present
Cozzens Property Management February 2009 - Present
Iron County Republican Party April 2013 - April 2015
Iron County Republican Party March 2012 - April 2013
Southern Utah University January 2012 - December 2012
Dan Liljenquist for U.S. Senate December 2011 - March 2012
M.A. Munson Law P.C September 2011 - March 2012
G.O. Green Enterprises January 2011 - September 2011
Convergys March 2010 - December 2010
Convergys Corp February 2007 - March 2010
Skills
Property Management, Microsoft Office, Photoshop, Nonprofits, Customer Service, QuickBooks, Real Estate, Information Technology, State Politics, Contract Negotiating, local politics, Contract drafting
Education
Southern Utah University 2008 — 2012
BS, Criminal Justice
Institute of Real Estate Education
Real Estate
Koch Business Solutions (KBS) April 2015 - Present
Lathem Time December 2014 - April 2015
Gamecock Stop July 2004 - March 2013
HSBC Banking Corp July 2006 - December 2006
Convergys Corp February 2006 - July 2006
VeriSign, Inc October 2002 - August 2003
Intercall, Inc January 2000 - January 2002
Rymic Systems, Inc January 2000 - July 2000
Skills
C#, Xamarin, Mobile Applications, iPhone Application..., Android Development, HTML, Access, SQL, Training, Analysis, Sales, Dreamweaver, Recruiting, Team Building, Databases, JavaScript, Microsoft Excel, Social Media, Microsoft SQL Server, VBScript, Web Development, Java, Testing, Microsoft Office, Business Development, Web Applications, Customer Service, Marketing, Visual Studio
Education
Auburn University 1996 — 2000
Bachelor of Science (BS), Management Information Systems, General
Member of Auburn University Honors College 1996 — 1997
Unisys November 2013 - Present
Unisys March 2012 - November 2013
Convergys Corp November 1995 - March 2012
Convergys April 2010 - September 2010
Macey's Food Stores May 1993 - November 1995
Skills
Performance Management, Team Building, Customer Service, Data Analysis, Program Management, Call Center, Employee Relations, Benefits Administration, Human Resources, Workforce Management, Employee Training, Call Centers, Public Speaking, Management, Coaching, Leadership, Operations Management, Training, Team Leadership, Time Management, Recruiting, Leadership Development, Staff Development, Budgets, Outlook, Vendor Management, Process Improvement, Customer Satisfaction, Sales, Onboarding, Outsourcing, Quality Assurance, Employee Engagement, Analysis, Microsoft Excel, Employee Benefits, Organizational..., Troubleshooting, Interviews, Project Planning, Conflict Resolution, Policy, Risk Management, Manage Client..., Sla, Process Scheduler, BPO, Avaya, Transition Management, Strategic Planning
Education
Columbia College 2006 — 2009
Bachelor, Business Administration with a minor in Psychology
Eagle Gate College 2004 — 2005
Associates, Business
Intuit Canada August 2006 - March 2009
duhard cousins CA's June 2004 - July 2006
Convergys Corp December 1998 - October 1999
Canadian Wheat Board June 1993 - November 1998
Skills
Accounting, Income Tax, Small Business, Corporate Tax, Tax, Quickbooks, Financial Reporting, US Taxes, Accounts Payable, QuickBooks, Bookkeeping, Real Estate, Finance, Account Reconciliation, Accounts Receivable, GAAP, Cash Flow, Tax Accounting, Sage, Analysis, Accruals, Tax Preparation, Sales Tax, Accountants
Education
Enrolled Agent IRS 2013 — 2014
Enrolled Agency
Certified General Accounting Association 2005 — 2011
CGA PACE level student
University of Manitoba 1982 — 1986
BA
Grant Park High
Electric Velocipede October 2009 - October 2009
Rent-A-Center August 2008 - September 2009
Atomjack Magazine April 2009 - April 2009
Sears Home Improvement Products August 2006 - May 2008
Big Daddy's Pizza January 2005 - May 2006
Electro-World, Inc January 1999 - December 2004
Convergys Corp January 1998 - January 1999
Education
University of Central Florida 2005 — 2008
BA, English, Creative Writing
Valencia Community College 2003 — 2005
AA, Education
Subcontractor April 2012 - Present
Central Payment, Inc. January 2014 - November 2014
Convergys Corp October 1992 - April 2012
Skills
VMware, ITIL, Disaster Recovery, Linux, Group Policy, Servers, Citrix, Troubleshooting, Operating Systems, Project Planning, Technical Support, System Administration, Windows, Active Directory, Cloud Computing, IT Operations, Virtualization, Vendor Management, Windows Server, Data Center, Incident Management, VDI, Hyper-V, Process Improvement, VMware Infrastructure, Citrix Metaframe, Team Leadership, DHCP, DNS, Unix, Project Management
Education
Microsoft Certified Systems Engineer 1998 — 2000
Seminole State College of Florida
NorthKey Community Care August 2014 - Present
RDI Marketing Services November 2011 - July 2012
Citi November 2009 - September 2011
Convergys Corp November 2006 - November 2009
Innotrac December 2005 - December 2006
Skills
Cisco Technologies, LAN-WAN, Active Directory, Routers, Troubleshooting, TCP/IP, DNS, Microsoft Office, Windows Server, Linux, VMware, Windows Vista, MS Project, Computer Repair, Computer Science, Routing Protocols, Cabling, Equipment Installation, SMTP, HTTP, FTP, OSPF, IGRP, EIGRP, RIP, Frame Relay, Customer Service
Education
DeVry University 2013 — 2015
Bachelor's Degree, Network and Communication Management, 4.0
Westwood College 2009 — 2011
Associates Degree of Applied Science, Computer Network Engineering
Orlando Utilities Commission November 2013 - Present
SGS Technologie March 2012 - November 2013
L-3 Communications Contracted to US Army December 2009 - November 2011
Convergys Corp January 2004 - September 2009
City of Jacksonville September 2001 - January 2004
Party City Corporation - Rockaway, NJ December 2000 - July 2001
Chase Manhattan Mortgage Corp. Edison, NJ April 1997 - December 2000
Skills
Project Management, Vendor Management, Requirements Gathering, Process Improvement, SDLC, Business Analysis, Requirements Analysis, Project Planning, IT Management, Software Documentation, Business Process, Visio, Team Building, Team Leadership, Software Project..., Operations Management, Change Management, SAP, Analysis, Program Management, Quality Assurance, Outsourcing, Management, Integration, Testing, ERP, Software Development
Education
Project Management Certification center 2008 — 2008
Certificate, Project Management Certification
Cognos 2007 — 2007
Technical Training, Adaptive Analytic, Adaptive Warehouse, Query Studio and Report Studio
Advanced Computer Training Jacksonville, Florida 2002 — 2002
Technical Training, Web Technology Structure Development and Custom Database Management
Chubb Institute Woodbridge, New Jersey 1999 — 1999
Technical Training, Client/Server and Data Warehousing
The Cittone Institute Edison, NJ 1994 — 1995
Technical Training, Computer programming and software development
Ain Shams University 1981 — 1986
BS, BS degree in Accounting & Business Administrations
H & E Equipment September 2013 - Present
CB&I May 2008 - Present
The Shaw Group May 2008 - Present
Convergys Corp March 2006 - July 2008
West Corp August 2005 - February 2006
Inova Physical Therapy Center July 2002 - July 2005
Inova Health System 2002 - 2005
Kenan Institute December 2000 - May 2001
Skills
Budgets, Microsoft Office, Accounts Payable, Accounts Receivable, Data Entry, Invoicing, Customer Satisfaction, Lotus Notes, Contract Management, Account Reconciliation, Accounting, Call Centers, Sales, Microsoft Excel, Outlook, Account Management, Auditing, Financial Reporting, Filing, Analysis, Customer Service, Financial Accounting
Education
Baton Rouge Community College 2009 — 2013
Attending, Business
Baton Rouge Community College 2009 — 2011
Associate of Science (AS), Business Major
University of Louisiana at Lafayette 1996 — 2006
Associate of Science (AS), Business
Avoyelles High School 1992 — 1996
High School Diploma
University of Louisiana
Child and Family Studies
Cognizant Technology Solutions December 2014 - Present
Americold Logistics, LLC. August 2014 - November 2014
Americold Logistics, LLC. August 2013 - July 2014
JDA Software November 2012 - August 2013
RedPrairie June 2007 - October 2012
Convergys Corp. March 2004 - March 2007
Quasar Systems August 1998 - March 2004
Allied Informatics October 1993 - August 1998
Syspro Software September 1992 - September 1993
Global Systems UK Ltd January 1991 - August 1992
Skills
Strategic Leadership, Team Building, Software Project..., Software Development, WMS Implementations, Process Improvement, Mentoring, C#, Java, MoCA, Business Analysis, Business Process, Business Process..., Databases, ERP, Integration, Management, Microsoft SQL Server, Requirements Analysis, SDLC, SOA, SQL, Software Documentation, Supply Chain, Supply Chain Management
Education
University of Mumbai 1979 — 1984
B.Sc., Physics
Siddharth Institute of Industry & Administration, Bombay, India 1984 — 1986
MBA, Finance
Apple Leasing Computer Institute, Bombay, India 1985 — 1985
Diploma in Computer Science, Computer Science, A
AT&T October 2011 - Present
Convergys/Juniper April 2011 - October 2011
Convergys Corp November 2005 - October 2011
Juniper Networks 2005 - October 2011
Convergys/Juniper Networks August 2008 - September 2011
iBAHN February 2004 - November 2005
Coverygs Corp January 1998 - February 2004
DahlinSmithWhite 1996 - 1997
Packard Bell 1994 - 1996
Skills
BGP, OSPF, JUNOS, Juniper, Routers, Routing, VPN, VPLS, Cisco Technologies, ISIS, MPLS, Multicast, Switches, RIP, Routing Protocols, Troubleshooting, Networking, TCP/IP, MPLS VPN, Servers, Technical Support, Firewalls, Hardware, Cisco Routers, WAN, IP, Juniper Technologies
Education
University of Utah 1992 — 1997
Band
Salt Lake Community College 1992 — 1996
Brighton High School 1989 — 1992
High School Diploma
TASER International September 2008 - Present
Interstate Packaging May 2007 - September 2008
Ecommerce Corp October 2005 - May 2007
Convergys Corp July 2000 - November 2005
Skills
X++, Axapta, AX 2009, AX 4.0, AX 3.5, Apex Programming, Salesforce.com, Cast Iron, .NET, Operations Management, Development Management, Manufacturing, System Administration, Windows Server, Microsoft Dynamics, Troubleshooting, Testing, Microsoft CRM, ERP, Software Documentation, Software Implementation, Integration, Project Management, Management, Business Intelligence
Education
Austin Peay State University 2000 — 2005
B.S.
Convergys Corp August 2004 - February 2010
Convergys July 1996 - August 2004
Convergys October 1993 - July 1996
First Data Resources April 1989 - May 1993
Skills
Team Building, Operations Management, CRM, Process Improvement, Program Management, Management, Performance Management, Training, Analysis
Education
Bellevue University 1997 — 1999
BS, Marketing Management
GE January 2015 - Present
Munich Re May 2011 - January 2015
Softtek Intergration Systems March 2010 - May 2011
Softtek Intergration Systems September 2005 - August 2010
Convergys Corp. June 2002 - August 2005
Global Crossing 1993 - 2001
Gallo Wine Sales 1991 - 1993
Skills
Offshoring, Mainframe, Troubleshooting, Service Desk, Data Center, Project Management, ITIL, System Deployment, Cross-functional Team..., Databases, Business Intelligence, Change Management, Outsourcing, SDLC, Six Sigma, Management, Leadership, Analysis, SharePoint, System Administration, IT Management, PMP, IT Strategy
Education
University of Cincinnati College of Business 2005 — 2007
MS, Information Systems
Wayne State University 1995 — 1998
MBA, Finance
University of Toledo 1986 — 1990
BBA, Marketing
North Farmington High School 1982 — 1986
Hydro Flow Products, Inc. March 2014 - Present
Insurance Auto Auctions November 2011 - January 2014
Insurance Auto Auction March 2011 - November 2011
Rasmussen College Inc September 2007 - March 2011
Convergys Corp March 2000 - July 2007
Eyeful Tower Optical March 1994 - October 1999
Tellabs, Inc July 1998 - July 1999
Tek Systems December 1997 - July 1998
Skills
Disaster Recovery, Vendor Management, Data Center, Process Improvement, SDLC, IT Operations, Software Documentation, Information Technology, Project Management, Cross-functional Team..., Change Management, Servers, Networking, Active Directory, Requirements Analysis, Service Delivery, Databases, Citrix, Technical Support, Virtualization, Integration, Troubleshooting, ITIL, IT Strategy, Outsourcing, Microsoft SQL Server, Enterprise Architecture, System Administration, Operating Systems, Software Development, Agile Methodologies, IT Management, Business Intelligence, Cloud Computing, Software Project..., Network Administration, Business Process..., VMware, Program Management, Solution Architecture, IT Service Management, Microsoft Technologies, Project Portfolio..., WAN, Business Strategy, Operations Management, Microsoft Project
Education
Western Governors University 2013 — 2014
MBA IT Management
Excelsior College 2010 — 2011
BSLS, Concentrations in Business Management, Computer Systems, Psychology
Web.com June 2014 - Present
RCN January 2012 - April 2014
RCN Corp January 2012 - April 2014
RCN Corp November 2001 - October 2013
RCN Corp October 2003 - January 2012
Convergys Corp November 2000 - December 2001
Value City May 1997 - November 2000
Skills
Workforce Management, Call Center, Contact Centers, Call Centers, Customer Satisfaction, Telecommunications, Customer Experience, Telephony, Technical Support, Networking, Training, Customer Service, Leadership, Vendor Management
Education
Bishop Hafey High School
High School Diploma
Penn State University
Computer Science
Penn State University
Computer Science
Extended Stay America May 2014 - Present
Continental Events and Sports Managements Group, LLC November 2013 - March 2014
U.S. National Whitewater Center March 2013 - October 2013
The Charlotte Destination Group August 2012 - September 2012
Convergys Corp. August 2005 - July 2012
Sterling Events April 2006 - October 2008
Prime Hospitality/Market Segments Inc. April 2002 - March 2005
Vagabond Tours August 2001 - October 2001
Crown International Marketing June 2000 - June 2001
NY Waterway September 1998 - May 2000
Skills
Tourism, Customer Service, Hospitality, Call Center, Hotel Booking, Leisure Travel, Internet, Technical Support, Corporate Events, Coordinating Events, Hospitality Industry, Travel Planning, Meeting Planning, Sales, Trade Shows, Event Planning, Microsoft Word, Microsoft Excel, Home Networking, Business Travel, Tourism Management, Heritage Tourism, Vacation, Road Maps, Instructor-led Training, Car Rental, Tour Coordination, Typing, Inventory, Outlook, Google Chrome, RFP, Festivals, Events, Firefox, Volunteer Management, Focus Groups, Account Management, Conflict Resolution, Communication, Timely Decision Making, Marketing, Concierge Services, Windows Live Mail, Visitor Attractions, Visitor Experience, Sales Prospecting, Microsoft CRM, New Business Development, Task Master
Education
Mansfield University of Pennsylvania 1992 — 1994
Bachelor of Science (B.S.), Business Administration: Travel and Tourism
County College of Morris 1989 — 1991
A.A., Liberal Arts/Sciences
Serco November 2014 - Present
Serco October 2013 - November 2014
IRS Volunteer Income Tax Assistance (VITA) January 2013 - April 2013
Boone Trail Elementary PTA 2010 - 2012
Target Co. July 2008 - December 2010
Convergys corp January 1996 - May 2002
Skills
Quickbooks, Excel, PowerPoint, Peachtree, Access, Word, Budget Preparation, Budget Analysis, Board Presentations, Training & Development, General Office Duties, Customer Relations, Accounting, Bookkeeping, Report Writing, Employee Training, Financial Reporting, Customer Service, Data Entry, Budgets, QuickBooks, Cost Accounting, Microsoft Excel, Microsoft Word, Accounts Payable, Financial Statements, Tax Preparation, Payroll, Committed to..., Tax, Financial Accounting, Finance, Journal Entries, Accounts Receivable, Office Management
Education
University of Missouri-Saint Louis 2011 — 2013
Bachelors of Science, Accounting, 3.4
St. Charles Community College 2008 — 2011
Gestor Consultoria, SENA March 2015 - Present
Casant Export January 2006 - Present
CASANT EXPORT May 2002 - Present
CONVERGYS CORP. May 2011 - June 2013
SIX PARKING SYSTEM 2004 - 2010
EL DORADO FURNITURE May 2003 - June 2006
Skills
Customer Service, International Logistics, Sales Management, Export, Sales, Building Materials, English, Teamwork, International Trade, Negotiation, Business Planning, New Business Development
Education
Pontificia Universidad Javeriana 1993 — 1993
Gerencia Financiera, Finance, General, Diplomado
Universidad Tecnológica de Bolívar 1987 — 1992
ECONOMY, ECONOMICS
The Utility Company (TUC) January 2013 - April 2015
Transport Canada July 2008 - January 2013
PWGSC February 2008 - July 2008
General Dynamics Canada November 2007 - January 2008
SITEL Corp April 2005 - April 2007
Convergys Corp August 2004 - January 2005
C Computer Solutions November 2001 - July 2003
Primavera Systems May 1999 - September 2001
Education
Naugatuck Valley Technical College 1996 — 1998
Associate of Science (A.S.), Computer and Information Sciences and Support Services
The University of Connecticut 1994 — 1996
Bachelor of Arts (B.A.), History
Career Tactics, LLC June 2006 - Present
REA - Partners in Transition May 2006 - Present
Convergys Corp January 2005 - June 2006
AT&T Wireless 1988 - 2004
Skills
Resume Writing, Cover Letters, Bios, Job Search Coaching, Interview Skills..., Career Coaching, Life Coaching, Business Coaching, Development of Linkedin..., Interviews, Career Counseling, Job Search, Resume, Networking, Career Development, Job Search Strategies, Personal Branding, Executive Coaching, Training, Team Building, Outplacement, Employee Training, Coaching, Career Management, Job Coaching, Career Assessment, Leadership, Staff Development, Talent Management, Workshops, Interview Preparation, Organizational..., Strategy, Workshop Facilitation, Mock Interviews, Workshop Development, Career Development...
Education
Boston University
Master's of Education, Psychometrics
University of Vermont
BA, Psychology, Sociology
accesso September 2015 - Present
Toptech Systems Inc. February 2014 - July 2015
AAA National February 2012 - December 2013
Convergys March 2011 - February 2012
KiksNet Inc. June 2009 - July 2011
Convergys Corp June 2010 - March 2011
Convergys March 1990 - December 2007
Travelers Insurance March 1985 - February 1990
Pratt & Whitney March 1984 - August 1984
Education
Seminole State College of Florida 2007 — 2009
Assoc of Arts, Computer Science
PMI 2000 — 2007
PMP, Project Management
Computer Processing Institute 1984 — 1984
Certificate Business Programming, Information Procesing
University of Maine 1980 — 1980
University of Montana 1978 — 1979
Wildlife Biology
Syntelligent Analytic Solutions, LLC September 2015 - Present
CONVERGYS CORP April 2015 - July 2015
Valley Health July 2012 - April 2015
Skills
Management, Process Improvement, Microsoft Excel, HIPAA, Sales, Microsoft Word, Data Entry, PowerPoint, Project Management, Six Sigma, Research
Education
Walden University 2015 — 2016
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General, GPA - 4.0
Capella University 2012 — 2015
Bachelor of Business Administration (B.B.A.), Health/Health Care Administration/Management, GPA - 3.8
Rockgate Financial Partners February 2012 - Present
Principal Financial Group December 2008 - January 2012
V2R Consulting Services June 2005 - December 2008
Rose Technologies January 2002 - August 2007
Convergys Corp February 2003 - May 2005
Cygent, Inc. - acquired by Convergys Corp. April 2000 - January 2003
Oracle Corp 1996 - 2000
Exxon/Mobil Oil Corporation, Inc. May 1982 - April 1996
Skills
Retirement Planning, Investments, Strategy, Insurance, Retirement, Strategic Financial..., Financial Services, Small Business, Strategic Planning, Finance, New Business Development, Sales, Financial Advisory, Asset Management, Management, Disability Insurance, Team Building, Risk Management, Employee Benefits, Leadership, Asset Allocation, Financial Analysis, Portfolio Management, Securities, Business Strategy, Program Management, Forecasting, Mutual Funds, 401k, Wealth Management, Life Insurance, Fixed Annuities, Financial Planning, Investment Advisory, Business Planning, Management Consulting, Succession Planning, Financial Goals, SaaS, Lead Generation, Business Intelligence, Estate Planning, Consulting, Exit Strategies, Asset Managment, Series 63, Series 7, Buy-Sell Agreements, Business Continuity -..., Compliance
Education
University of North Texas 1985 — 1987
MBA
University of North Texas
BBA
Magellan Behavioral Health February 2015 - Present
Magellan Heath Services November 2008 - February 2015
Magellan Health Services 2006 - 2008
Magellan Health Services 2003 - 2006
Magellan Health Services 1999 - 2003
Convergys Corp 1997 - October 1999
Prior Enterprises 1994 - 1997
Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, Account Management, Coaching, Public Speaking, Healthcare, PowerPoint, Editing, Training, Managed Care, Management, Time Management, Insurance, Team Building, Call Centers, Analysis, Software Documentation, Customer Satisfaction, Access, Data Analysis, Outlook, Leadership, Process Improvement, Mental Health, SharePoint, Behavioral Health, Finance, HIPAA, Medicare, Leadership Development, Supervisory Skills, Data Entry, Strategic Planning, Organizational..., Strategy, Health Insurance, Policy, Teamwork, Invoicing, Wellness, Troubleshooting, Accounts Receivable
Education
St Charles Community College
WC High
Genesys January 2013 - Present
MiserWare, Inc. October 2011 - January 2013
Community Coalition for Haiti (CCH) February 2010 - July 2010
First Data Corporation September 2008 - February 2010
Avaya Inc. December 2005 - March 2008
Convergys Corp. October 2000 - October 2005
Lucent Technologies/Avaya Inc./Octel Inc. September 1989 - March 2000
Nortel Inc. October 1981 - September 1989
Skills
Salesforce.com, MS Office Suite, Visio, SaaS, Telecommunications, IVR, Consultative Selling, Call Center, New Business Development, Account Management, Solution Selling, Contract Negotiations, Team Building, Call Centers, Business Development, Enterprise Software, Selling, Strategy, CRM, Management, Proposal Writing, Direct Sales, Microsoft Office, Contract Negotiation, Channel Partners, Program Management, Integration, Sales
Education
University of Maryland College Park 1974 — 1977
BS, Finanace and Marketing
Cincinnati Childrens Hospital Medical Center July 2010 - Present
Convergys Corp. November 2006 - July 2010
GE Aviation August 2005 - November 2006
On Assignment - Lab Support April 2004 - August 2005
Adecco Technical January 1993 - April 2004
Skills
Recruiting, Training, Onboarding, Personnel Management, Temporary Staffing, Employee Relations, Talent Acquisition, Applicant Tracking..., HRIS, Talent Management, Human Resources, Deferred Compensation, Employee Engagement, Performance Management, Benefits Administration, Employee Benefits, Succession Planning, HR Policies, Workforce Planning, Management, College Recruiting, Temporary Placement, New Hire Orientations, Interviews, FMLA
Education
University of Cincinnati 2007 — 2010
MA, Human Resources
Miami University 1985 — 1989
BA, Political Science
Miami University 1985 — 1989
BA, International Studies
HR Certification Institute
Senior Professional in Human Resources (SPHR) Certification.
CUTCO Cutlery July 2015 - Present
Advanced Call Center Technologies, LLC May 2014 - August 2014
CONVERGYS CORP December 2011 - February 2012
Skills
Information Security, Network Security..., Computer Repair
Education
The University of Texas Rio Grande Valley 2015 — 2016
Information Systems, Senior
The University of Texas-Pan American 2010 — 2015
Information Systems, Computer Science, Senior
Harlingen High School South
Vista Florida Realty January 2015 - Present
Intel Corp June 2000 - May 2013
Intel Corporation 2004 - 2009
Intel Corporation 2002 - 2003
Intel Corporation 2001 - 2002
Intel Corporation 2000 - 2001
Convergys Corp August 1997 - June 2000
Invar International Inc. April 1994 - February 1997
Wettco Inc October 1988 - February 1993
Skills
Strategic Planning, Program Management, Team Leadership, Vendor Management, Team Building, Planning, Business Strategy, Customer Relations, Business Intelligence, Business Management, Social Media, Strategy Development, Project Planning, Management, Cross-functional Team..., Strategy, Competitive Analysis, Project Management, Business Process, Analysis, Operations Management, Six Sigma, Product Management, Budgets, Marketing, Quality Assurance, Product Marketing, Integration, Leadership, Start-ups, Entrepreneurship, Enterprise Software, Social Media Marketing, Strategic Partnerships, Testing, CRM, Analytics, Proposal Writing, Go-to-market Strategy, Product Development, Management Consulting, Business Development, Customer Service
Education
Old Dominion University 1993 — 1994
Master of Arts (MA), International Relations (History), 3.6
Old Dominion University 1989 — 1993
Bachelor of Arts (BA), Military and Strategic Leadership, 3.65
City of Tucson December 2013 - July 2015
SmartSource Technical Staffing October 2008 - March 2015
Volt Workforce Solutions November 2010 - December 2013
Advantage Micro Corp October 2009 - September 2010
The Computer Merchant, Ltd October 2008 - June 2009
Kforce Professional Staffing July 2008 - July 2008
Captaris, Inc February 2006 - May 2008
Sapient Solutions, Inc January 2004 - January 2004
Convergys Corp August 2002 - March 2003
Convergys Corp February 2001 - August 2002
Skills
Customer Service, Computer Hardware, Troubleshooting, Servers, Active Directory, Technical Support, Operating Systems, System Deployment, System Administration, Hardware, Network Administration, Information Technology, Government, Windows 7, Windows, Software Documentation, Project Management, Policy, Windows Server, Microsoft Office, Blackberry, Program Management, Management, Windows XP, Project Planning, Laptops
Education
Convergys Technical Training Center
University of Phoenix
Information Technology/Networking
Wichita High School West
Tanner Clinic August 2010 - Present
IASIS Healthcare April 2007 - August 2010
Convergys Corp. March 2002 - April 2007
Skills
Human Resources, Benefits Administration, Management, Leadership, Employee Relations, Onboarding, Recruiting, HRIS, Strategic Planning, Employee Benefits, Policy, Leadership Development, Strategy, Team Building, Performance Management, FMLA, Organizational..., Employee Engagement, Workforce Planning, Hiring, Process Improvement, Healthcare, Talent Acquisition, Employee Training, Talent Management, Training, College Recruiting, Labor Relations, Coaching, Applicant Tracking..., New Hire Orientations, Change Management, Account Management, Interviews, Personnel Management, Marketing Communications, Conflict Resolution, Internal Communications, Payroll, Social Media, Microsoft Excel, PowerPoint, Public Relations, Microsoft Word, HR Consulting, Employment Law, Compensation, Mergers, Interviewing, Marketing
Education
Brigham Young University
HelloSign September 2015 - Present
Object Syndicate April 2010 - Present
Puppet Labs, Inc. June 2015 - September 2015
Puppet Labs, Inc. October 2013 - June 2015
WebFaction June 2013 - October 2013
WebFaction April 2011 - June 2013
WebFaction August 2009 - April 2011
PYL0N LLC April 2009 - April 2011
Convergys July 2006 - October 2009
Convergys Corp. July 2006 - October 2006
Skills
Troubleshooting, Servers, System Administration, Web Development, Linux, MySQL, Training, Apache, Team Management, Programming, Customer Satisfaction, Puppet, Hardware, PostgreSQL, Bash, Cloud Computing, Management
Education
Southern Utah University 2006 — 2012
Western Culinary Institute 2005 — 2006
Associates, Hotel and Restaurant Management
Independant Contractor in Customer Service March 2014 - Present
Jewish Family Service of Greater Orlando January 1999 - February 2014
Convergys Corp September 1996 - September 2008
United Parcel Services January 1995 - January 1996
Emerald Financial Group 1995 - 1996
Personal Services Group January 1991 - January 1994
Skills
Customer Service, Time Management, Training, Interviews, Non-profits, Process Improvement, Nonprofits, Event Planning, Public Speaking, Yoga, Analysis, Meditation, Fundraising, Teaching, Management, Facebook, Blogging, Troubleshooting, Event Management, Social Networking, Policy, Coaching, Leadership Development, Team Building, Leadership, Outlook, Team Leadership, Sales, Process Scheduler, Customer Relations, Customer Retention, Customer Support, Customer Acquisition, Customer Engagement, Microsoft Excel, Microsoft Word, Marketing, Social Media, Microsoft Office
Education
Workforce Bootcamp 2015 — 2015
Job Search Credential, Employment Counceling, B
Seminole Community College 2007 — 2008
General Coursework, Communication and Media Studies, C
El Camino College 1973 — 1974
One year, Communication, General
Dillards September 2010 - Present
French Fountains Fine Arts January 2009 - September 2010
CONVERGYS CORP March 2006 - August 2008
Century 21 Western Realty February 2003 - March 2007
Lamar College at Port Arthur June 2003 - October 2003
The Houston Chronicle November 2000 - October 2002
Harris County Hospital District September 1999 - November 2000
Entergy Corporation February 1998 - July 1999
Blue Cross Blue Shield of Louisiana February 1997 - January 1998
FedEx June 1988 - January 1997
Skills
PowerPoint, Sales, Communication, Retail, Time Management, Merchandising, Teamwork, Social Media, Visual Merchandising, Event Planning, Data Entry
Education
The University of Memphis 1995 — 1997
Graphic Communication
Lambuth University 1976 — 1980
Bachelor's degree Business Information Technology, Business Data Processing
TAPPED IN PRODUCTIONS / Oklahoma Court Office January 2015 - Present
Hewlett-Packard December 2013 - January 2015
Hewlett-Packard October 2013 - December 2013
MAXIMUS January 2013 - September 2013
HP Enterprise Services September 2012 - December 2012
Logisticare (Sooner Ride) January 2011 - September 2012
Convergys Corp October 2005 - January 2011
Skills
Advanced Audio Engineer, Microsoft, Microsoft Office, Pro Tools, Intuit Quickbooks, Computer Related Skills, Music Recording, Guitar/Bass, Live Sound Engineer..., Sales, Management, Team Building, Conflict Resolution, Organization, Data Entry, Accounting, Time Management, Customer Service, Microsoft Excel, Leadership, Windows, Teamwork, Outlook, Social Networking, Team Leadership, Call Centers, Microsoft Word, Interviews, PowerPoint, Telephone Skills, Customer Experience, Lotus Notes, Business, Creative Writing, Data Analysis
Education
University of Phoenix 2008 — 2012
Bachelors of Business Management, Business Management, 3.7
Academy of Recording Arts 2003 — 2005
Audio Engineering / MIDI Music and Computers, Audio Engineering, 100
Blanchard High School 1999 — 2003
High School DIploma, General, 90
Blanchard High School 1999 — 2003
Diploma
Trench Plate Rental Company May 2015 - Present
Efficiency Shoring and Supply May 2014 - May 2015
ALOR Machinery, LLC October 2013 - October 2014
Wells Fargo November 2012 - June 2014
Neff Rental April 2008 - November 2012
HSBC - Beneficial November 2006 - April 2008
Convergys Corp September 2004 - October 2006
Convergys Corp June 2003 - September 2004
Convergys Corp November 2002 - June 2003
Convergys Corp July 2002 - November 2002
Skills
Purchasing, Invoicing, Logistics, Accounts Payable, Negotiation, Vendor Relations, Inventory Management, Contract Negotiation, Forecasting, Sales, Customer Service, Finance, Leadership, New Business Development, Training, Time Management, Sales Operations, Sales Management, Pricing, P, Microsoft Excel, Cold Calling, Analysis, Accounting, Microsoft Office, Account Management, Team Leadership, Customer Satisfaction, Strategic Planning, Marketing Strategy, Management
Education
Miami Dade College
International Relations
CrowdEngine August 2015 - Present
Larry Reeves Photo July 2007 - Present
Infusionsoft October 2014 - June 2015
Infusionsoft November 2013 - October 2014
Bluehost July 2013 - November 2013
Cambridge Financial Services August 2010 - March 2013
Raymond, Reeves and Stout May 2007 - March 2011
CONVERGYS CORP January 2004 - August 2004
Skills
Sales, Insurance, Retirement Planning, Small Business, Investments, Marketing, Marketing Strategy, Online Marketing, Customer Service, Pensions, CRM, Fixed Annuities, Retirement, Social Media Marketing, Email Marketing, Strategic Financial..., Leadership, Estate Planning, Photography, Marketing Automation, Business Strategy, Employee Benefits, Small Business Marketing, Sales Automation, Life Insurance, Social Media, Sales Management, Small Business Online..., Pipeline Management, Sales Process, NetSuite, Management
Education
Brigham Young University - Hawaii 2002 — 2007
CONVERGYS CORP July 2015 - Present
Seminole State College of Florida January 2015 - Present
Central florida news 13 May 2014 - September 2014
Magic Broadcasting Freedom 93FM April 2013 - May 2014
WTXL ABC27; Mike Vasilinda Productions August 2004 - January 2013
Skills
Microsoft Office, Editing, CompTIA A+, Video Editing, HTML Scripting, CSS, Copy Editing, Copywriting, Digital Photography, Broadcast Journalism, Live Event Producer, Producers, Graphics Software, Graphics, 3D graphics, DJ, Storytelling, 2D graphics, Professional Audio, Broadcast, Production, Computer Graphics, Social Media, Final Cut Pro, Broadcast Television, Video Production, Television, Video, ENPS, Avid, News Writing, Avid Newscutter, Producing, Videography, Radio, Journalism, Non-linear Editing, Visual Basic, Qbasic
Education
Florida A&M University 1999 — 2004
Bachelor of Science (BS), Broadcast Journalism
Florida Agricultural and Mechanical University 1999 — 2004
Bachelor of Science (B.S.), Broadcast Journalism
RS&H July 2014 - Present
Interline Brands April 2013 - July 2014
Deutsche Bank December 2009 - April 2013
The Small Business Development Center at UNF February 2008 - December 2009
Convergys Corp. August 2005 - February 2008
Skills
Market Research, Marketing Strategy, Demographic Analysis, Consulting, Business Analysis, Business Continuity..., Business Planning, Process Improvement, Data Analysis, Investment Banking, Banking, Finance, SharePoint, Forecasting, Project Management, Microsoft Excel, PowerPoint, Microsoft Word, Salesforce.com
Education
University of North Florida - College of Business Administration 2008 — 2009
Master of Business Administration (MBA), 3.44 GPA
University of North Florida - College of Business Administration 2000 — 2004
Bachelors, Marketing and Management
Teleperformance, USA August 2014 - Present
Lexington Law July 2012 - 2014
Nexant April 2011 - 2012
The Results Companies February 2009 - November 2010
Convergys Corp February 2007 - May 2009
Convergys Corp 1996 - 2004
American Express 1982 - 1996
First Security Bank 1981 - 1982
Skills
IEX, Workforce Management, Call Center, BPO, Customer Experience, Call Center Development, Vendor Management, Process Improvement, Forecasting, Customer Satisfaction, Customer Service, Outsourcing, Business Process..., Team Building, Leadership, Management, Call Centers, Contact Centers, Team Leadership, Analysis, Customer Retention, Operations Management, Performance Management, CRM, Quality Assurance
Education
Idaho State University 1979 — 1981
Bachelors, Finance
Brigham Young University 1973 — 1975
Westminster College
Masters, Business Administration
MAXIMUS June 2015 - Present
First Data Corporation October 2013 - June 2015
New West Physicians August 2010 - May 2013
Aurora Bank FSB September 2009 - May 2010
Wal-Mart August 2006 - September 2008
Convergys Corp December 2005 - June 2006
Correctional Officer June 2003 - March 2005
US Army January 1993 - August 2001
Skills
Troubleshooting, Servers, Customer Service, Software Documentation, System Administration, Networking, DNS, Cisco Technologies, DHCP, Hardware, Citrix, Routers, Windows, Help Desk Support, Testing, Security, Printers, Apache, Technical Support, Information Technology, Integration, Microsoft Office, Business Continuity, Management, Network Security, Information Security, Disaster Recovery, Operating Systems, Process Improvement, Active Directory, Windows Server
Education
Northern Arizona University 2001 — 2003
Bachelor’s Degree, Computer Information Systems
Rio Del Salado College 2001 — 2002
AS Criminal Justice, Criminal Justice and Corrections
Eastern Arizona College 1993 — 1995
Associate’s Degree, Computer Information Systems
Black & Veatch August 2014 - Present
Atkins May 2005 - August 2014
PBS&J May 2005 - April 2011
University of Central Florida 2009 - 2009
University of Central Florida January 1999 - July 2005
WolfPAC Technologies, Inc. October 2004 - January 2005
TEKsystems 2005 - 2005
Convergys Corp. May 2004 - August 2004
PNG University of Technology 1996 - 1998
Skills
Software Engineering, SDLC, GIS, Mobile Applications, R&D, Social Skills, RAD, Embedded Software, Software Development, Requirements Analysis, Microsoft SQL Server, .NET, Web Services, C#, SOA, Integration, Oracle, Database Design, SQL, Software Design, Databases, IIS, Visual Basic, System Architecture, Agile Methodologies, C++, Web Applications, Project Management, Software Project..., Java, UML, Architecture, Visual Studio, Software Documentation, Java Enterprise Edition, VB.NET, Agile Project Management, T-SQL, ASP.NET, Scrum, AJAX, LINQ, XML, Programming, SharePoint, Testing, WCF, SSIS, OOP, ASP.NET MVC
Education
University of Central Florida 2001 — 2005
PhD, Computer Science
University of Central Florida 1999 — 2001
MSc, Computer Science
Texas Workforce Commission July 2012 - March 2013
Duval County Public Schools September 2006 - September 2009
Convergy's Corp August 2000 - May 2002
US Navy April 1980 - October 1993
Skills
Training, Teaching, Personnel Management, Interviews, Staff Development, Customer Service, Job Coaching, New Hire Orientations, Employee Benefits, Unemployment Claims, Large Groups, Benefits Administration, Interpersonal Skill, Customer Oriented, Listening to customers, Data Entry, Computer Proficiency, Resume Writing, Career Development, Public Speaking, Research, Career Counseling, Leadership Development, Leadership, Team Building, Coaching, Management, Microsoft Office, Program Management, Human Resources, Administration, Conflict Resolution, Employee Relations, Organizational...
Education
Webster University 2010 — 2011
Human Resource Development and Training, HR, 3.72
University of North Florida 2004 — 2006
B.A.E., Elementary Education (PreK-3- 8 Yrs)
Florida State College at Jacksonville 2002 — 2004
Associate of Arts (A.A.), Art/Art Studies, General, 3.3
EPI-USE September 2012 - Present
EPI-USE February 2010 - September 2012
Convergys Corp March 2001 - February 2010
Citibank 1994 - 2001
Skills
Data Warehousing, Business Intelligence, Business Intelligence..., Business Objects, Analytics, Six Sigma, Data Mining, Data Analysis, Business Analysis, SAP, SAP ERP, Leadership, Business Process, Management, SAP R/3, Business Process..., ERP, Business Development, Integration, Outsourcing, Requirements Analysis, Vendor Management, CRM, IT Strategy, SDLC, Microsoft Excel, Strategy
Education
Jacksonville University
Convergys Corp. June 1999 - Present
Siemens Information and Communciations Networks July 1998 - April 1999
Peak Computing January 1996 - July 1998
The Precedent Group May 1993 - January 1996
Stromberg-Carlson July 1987 - May 1993
Skills
Java, Java Enterprise Edition, Spring, JavaScript, Hibernate, AJAX, Ant, CSS, XHTML, Agile Methodologies, Solution Architecture, Groovy, Oracle, JDBC, PL/SQL, Unix, Software Development, J2EE Application..., XML, Requirements Analysis, SDLC, Enterprise Architecture
Education
University of Central Florida 1986 — 1988
Computer Science
Rollins College - Crummer Graduate School of Business 1982 — 1984
MBA, Finance, Marketing
Rollins College 1977 — 1981
BA, Business Administration
The Home Depot March 2013 - Present
The Experience Church/Peace with Christ Lutheran Church March 1997 - December 2011
Teletech, Inc February 2007 - April 2009
Convergys Corp June 2005 - May 2006
Qwest Communications August 1986 - May 2002
Skills
Call Center, BPO, Vendor Management, Customer Service
Education
Metropolitan State University of Denver 2013 — 2014
Bachelor of Science (B.S.), Finance, General, 2.9
University of Phoenix 2009 — 2012
Bachelor of Science, Finance
University of Northern Colorado 2002 — 2004
N/A, Special Education, 2.8
University of Phoenix 1995 — 1997
Telecommunications Certificate, Telecommunications
University of Northern Colorado 1975 — 1979
Bachelor of Arts (B.A.), Family Life and Consumer Education, 2.8
Oceaneering February 2013 - Present
United Space Alliance March 2001 - August 2011
Henley Healthcare Inc July 1999 - February 2001
Telxon Corporation November 1998 - June 1999
Heath Consultants August 1998 - November 1998
Convergys Corp July 1998 - October 1998
Texas Instruments May 1993 - June 1998
IBM Inc August 1991 - August 1992
American Micro Electronics July 1990 - December 1990
Texas Instruments March 1990 - June 1990
Skills
Troubleshooting, Electronics, Computer Hardware, Command, Software Installation, Military, Testing, Soldering, Test Equipment, Operating Systems, Windows, Microsoft Office, Access, Repairing, Word, Excel, PowerPoint, Tactics, Wiring, Security Clearance, Calibration, XP, Supervisory Skills, Server 2000-2008, Internet, Smartphones, Aerospace, Quality Assurance, Maintenance & Repair, RF, Software Documentation, Microsoft Excel
Education
Houston Community College 2012 — 2014
Southwest School of Electronics 1990 — 1991
Associate of Occupational Studies, Electronics Technology
Space Husker, LLC January 2014 - Present
Xtone January 2013 - January 2014
Northrop Grumman Corporation September 2012 - January 2013
Unanet Technologies April 2011 - September 2012
Xtone September 2006 - April 2011
Convergys Corp July 2002 - September 2006
iBasis August 2000 - July 2002
Price Interactive 1999 - 2001
Skills
Java, Servlets, JSP, HTML, JavaScript, CSS, VXML, XML, JDBC, SQL, Oracle SQL, Struts, Struts2, MyBatis, PL/SQL, Testing, Microsoft SQL Server, Oracle, Java Enterprise Edition, Requirements Analysis, Databases, Ant, SDLC
Education
The George Washington University 2012 — 2015
Masters, Computer Science, Artificial Intelligence
Wheeling Jesuit University 1996 — 1998
Bachelor's of Science, Computer Science
Convergys Corp 2008 - Present
Convergys September 2006 - May 2012
Convergys Corp September 2006 - 2008
Kelly Services 2006 - 2006
Skills
Management, Change Management, Call Centers, Sourcing, Training, Microsoft Word, Microsoft Excel, Recruiting, Marketing Strategy, Budgets, Sales, Forecasting, Public Speaking, Call Center, Strategic Planning, Team Building, Customer Service, Executive Search, Account Management, PowerPoint, Talent Acquisition, Human Resources, Contract Negotiation, Business Strategy, Sales Management
Education
Southwest Missouri State University 1982 — 1987
Bachelors of Science, Industrial Communications
Bishop DuBourg High School
Financial Consulting and Trading International September 2013 - March 2014
Global Axcess Corp. April 2011 - September 2013
Global Axcess Corp. January 2007 - April 2011
Global Axcess Corp. December 2005 - January 2007
Convergys Corp August 1998 - March 2001
Skills
Vendor Management, Process Improvement, Business Process..., Project Management, Cross-functional Team..., Business Analysis, Change Management, Operations Management, Strategic Planning, Team Building, Analysis, P&L Management, Strategic Leadership, Troubleshooting, Customer Service, Leadership, Management, Sales, Training
Education
Florida State College at Jacksonville
Associate's Degree, Business Administration and Management, General, 3.17
Webroot Inc. September 2010 - Present
Lodgenet Interactive Corp. November 2009 - September 2010
PostNet International Franchise Corporation February 2009 - November 2009
LodgeNet Entertainment June 2006 - November 2008
Convergys Corp. April 2005 - June 2006
On Command 2002 - 2006
Finali Corporation October 2000 - April 2005
Skills
Customer Service, Troubleshooting, Windows, HTML, Call Centers, Process Improvement, Time Management, Teamwork, Microsoft Office, Linux, Firewalls, Antivirus, Cloud Computing, Technical Support, TCP/IP, SQL
Education
University of Northern Colorado 1995 — 2000
B.S., Business Administration/IS
Schultz Marketing Communications January 2003 - Present
Convergys Corp 1988 - 2002
Skills
Marketing Strategy, Corporate Communications, Marketing Communications, Copywriting, Public Relations, Integrated Marketing, Social Media Marketing, Media Relations, B2B, Press Releases, Marketing, Strategic Communications, Internal Communications, Program Management, Leadership, Strategic Planning, Newsletters, Crisis Communications, Brand Development, Corporate Branding, Social Media, Creative Direction, Email Marketing, Digital Marketing, Brand Management, Strategy, Online Marketing
Education
Northern Kentucky University 1975 — 1979
Bachelor's, Journalism and English
Ocenture, LLC, Jacksonville, Florida, USA November 2011 - Present
Certified Security 2005 - October 2011
Convergys Corp. 2001 - 2005
Indian Motorcycles, Cana Capital 1998 - 2001
Republic Industries 1996 - 1998
Scott Security 1992 - 1996
Skills
Financial Planning, Financial Analysis, Mergers, Financial Reporting, Due Diligence, Financial Accounting, Marketing Strategy, Operations Management, Sales Operations, Mergers & Acquisitions, Strategic Planning, Leadership, Strategic Financial..., Marketing, Sales, Project Management, Business Development, Negotiation, Entrepreneurship, B2B, Team Building, Product Development, Budgets, Finance, Account Management
Education
University of North Florida
Bachelor’s Degree, Accounting
University of North Florida
Master of Business Administration (M.B.A.), Accounting/Finance
Postmates December 2014 - Present
Autodesk January 2013 - November 2014
Symantec September 2011 - January 2013
Microsoft January 2007 - September 2011
Monster Worldwide July 2005 - February 2007
Microsoft April 2002 - June 2005
Convergys Corp. May 1999 - March 2002
Skills
Outsourcing, Customer Satisfaction, Change Management, Offshoring, Business Analysis, Forecasting, Six Sigma, Knowledge Management, Workforce Management, Project Planning, Training, Procurement, Statistics, Quality Control, Root Cause Analysis, Readiness, Vendor Management, BPO, Call Center, Customer Experience, Leadership, Thought Leadership, Business Strategy, People Development, Call Centers, Salesforce.com, Information Technology, IT Service Management, Customer Service, Team Management, SaaS, Program Management, Enterprise Software, Process Improvement, Cloud Computing, CRM, Strategic Partnerships, Operations Management, Analysis, Professional Services, Strategic Planning, Team Leadership, Product Management, Strategy, Management, Service Delivery, P&L Management, Quality Assurance, Security, Business Process...
Education
University of Phoenix 2008 — 2014
Bachelors of Science, Management
CONVERGYS CORP April 2012 - June 2015
Integrated Marketing Services, Inc. December 2010 - April 2012
Nationwide Insurance September 2008 - September 2009
Career Education Corporation November 2005 - March 2007
Skills
Marketing Communications, Advertising, Digital Marketing, Social Media Marketing, Customer Service, Marketing, Management, Social Media, Marketing Strategy
Education
Portland Community College 2008 — 2009
Associate’s Degree, Business Administration, Management and Operations
Southern Oregon University 1999 — 2001
Political Science and Government
Southwestern Oregon Community College 1997 — 1997
High School, High School Equivalence Certificate Program, 12
SLK America December 2011 - Present
US Bancorp September 2004 - December 2011
Convergys Corp. July 1999 - September 2004
Skills
SDLC, Requirements Analysis, Business Analysis, Software Project..., Program Management, Software Development, SOA, Requirements Gathering, Solution Architecture, Vendor Management, Resource Management, DB2, Spring, Websphere, Agile & Waterfall..., Enterprise Architecture, Management, Agile Methodologies, Enterprise Software, CRM
Education
Harvard Business School 2014 — 2015
Alumnus - Executive MBA Equiv - PLD
University of Cincinnati College of Business 2006 — 2007
MBA, General Management
University of Cincinnati 1997 — 1999
MS, Engineering
Indian Institute of Technology, Madras 1993 — 1997
BTech, Engineering
Sears Holdings Corporation September 2010 - Present
St Charles Downtown Partnership April 2010 - September 2010
Riverside Publishing August 2006 - November 2008
SBC Corporation October 2004 - June 2005
Convergys Corporation January 1998 - January 2004
Convergys Corp January 1996 - January 1998
Convergys Corp January 1995 - January 1996
Convergys Corp January 1994 - January 1995
Skills
Requirements Analysis, User Acceptance Testing, SDLC, Quality Assurance, Software Documentation, Test Planning, Software Quality..., Testing, Regression Testing
Education
College of DuPage
AA, Accounting
Lewis University
BA, Business Administration
Convergys Corp January 2003 - Present
Skills
Call Routing, Call Center, Management, Cisco Technologies, Call Centers, Avaya, Routing, Workforce Management, Provisioning, Vendor Management, Outsourcing, Process Improvement, IVR, Business Analysis, Contact Centers, Service Delivery, Avaya Technologies, Telecommunications, BPO
Education
University of Florida 1983 — 1988
University of Florida
Royal Caribbean Cruises, Ltd. November 2013 - Present
Celebrity Cruises, Inc. March 2013 - Present
Royal Caribbean International April 2010 - September 2013
CBS Interactive 2009 - 2010
YAHOO!TELEMUNDO.COM May 2006 - October 2008
CONVERGYS CORP. November 2001 - April 2005
PIXELTWEAKER February 2000 - September 2001
Red Car February 2000 - April 2001
Skills
Photoshop, Illustrator, Microsoft Office, Premiere, Final Cut Pro, XML, SEO, Avid Media Composer, HTML, Interwoven, Television, Digital Media, Video
Education
UCLA
I.S.E.R
A.A
Universidad Nacional de La Plata
Convergys Corp June 1997 - Present
BancTec Inc. November 1988 - June 1997
Skills
IVR, CTI, VXML, SIP, Speech Recognition, ISDN, Telecommunications, Telephony, IP, VoIP, TCP/IP, Troubleshooting, ACD, Operating Systems, Hardware, Wireless, Routing, SNMP, Testing
Education
Richland Community College 1997 — 1998
Visual Basic
Video Technical Institute 1984 — 1985
Associates Degree of Applied Science in Electronics Technology
The Cincinnati Insurance Companies January 2010 - 2015
Cincinnati Financial Corporation November 2008 - January 2010
Cincinnati Financial Corporation September 2007 - August 2008
Standard Register Corp. February 2005 - July 2007
Convergys Corp. 1998 - 2004
Skills
SDLC, Process Improvement, Requirements Analysis, SQL, Visio, Business Analysis, Software Development, Microsoft SQL Server, Leadership, SharePoint
Education
Indiana University Bloomington 1986 — 1995
The Armor Group August 2015 - Present
Cohesion Technology Services April 2015 - August 2015
Cincinnati Financial April 2015 - August 2015
Cincinnati Bell Technical Services February 2009 - April 2015
Cintech LLC May 2005 - February 2009
Charlson Broadcasting Technologies March 2003 - May 2005
Lexis-Nexis September 2002 - January 2003
Convergys Corp. January 2000 - September 2002
NCR July 1999 - January 2000
Spectra Research September 1996 - July 1999
Skills
XML, Web Services, C#, VB.NET, .NET, ASP.NET, Visual Studio, Microsoft SQL Server, OOP, C++, C, Web Applications, Databases, JavaScript, HTML, Perl, Java, AJAX, LINQ, ASP.NET MVC, IIS, T-SQL Stored Procedures, T-SQL, SOAP, REST, SOA, SaaS, Entity Framework, Database Development, Database Administration, Multithreaded..., Multithreading, WPF Development, WCF Services, SDLC
Education
Purdue University 1987 — 1992
Bachelor of Science, Technology
Purdue University Calumet 1986 — 1987
Computer Science
NEC NetCracker May 2012 - Present
Convergys Corp November 2007 - May 2012
Friendly Sons of St. Patrick May 2008 - May 2009
Convergys Corp January 2005 - October 2007
Convergys Corp December 2000 - December 2004
Convergys Corp August 1996 - November 2000
Skills
Project Management, Integration, SDLC, Leadership, Process Improvement, Program Management, Vendor Management, IT Strategy, Software Project..., Business Analysis, MS Project, Requirements Analysis, Team Leadership, Strategic Planning, PMP, Telecommunications
Education
Miami University 1984 — 1988
Bachelor of Science, Systems Analysis
First National Bank of Wahoo July 2010 - Present
Convergys March 2007 - January 2011
Convergys Corp. 2006 - 2007
Mountainland Applied Technology College 2004 - 2007
Bright Builders 2005 - 2005
Brigham Young University Office of Information Technology Training April 2002 - August 2004
Skills
Training, Microsoft Office, Bookkeeping, Customer Service..., Maintenance Management, Customer Service, Therapeutic Massage, Psychology, Desire2Learn, Desire to Succeed, Patience, Goal Oriented, Persistence, Determination, Client Service Oriented, Outdoorsman, Bicycle Repair, Management, Public Speaking
Education
Utah College of Massage Therapy 2006 — 2007
L.M.T., Massage Therapy
Brigham Young University 2002 — 2004
Bachelor of Science (B.S.), Psychology
Utah Valley University 2000 — 2002
Associate of Science (A.S.), Associate of Science
Convergys Corp March 1983 - Present
Convergys March 1983 - Present
Education
Florida State College at Jacksonville 1975 — 1977
Finance
University of North Florida
Finance
Diamond Marketing Solutions April 2014 - Present
McKesson Health IT November 2007 - March 2014
RelayHeath at McKesson November 2007 - July 2013
McKesson Health Solutions November 2007 - October 2011
Convergys corp April 1994 - July 2007
Skills
Visio, Excel, Billing, PowerPoint, Word, Administration, Problem Solving, Administrative Support, MS Office Suite, Microsoft Word, Microsoft Excel, Administrative..., HIPAA, Human Resources, Microsoft Office, Software Documentation, Spreadsheets, Invoicing, System Administration, Time Management, Accounts Receivable, Budgets, Outlook, Customer Service, Employee Benefits, Project Management, Customer Satisfaction, MS Project, Team Building, Lotus Notes, Process Improvement, Office Management, Healthcare, SharePoint, Call Centers, Data Analysis, Access, Leadership, PeopleSoft, Vendor Management, Networking, Team Leadership, Program Management, Management, Business Analysis, Healthcare Information..., Administrative...
Education
New Mexico State University 1969 — 1971
NA, Liberal Arts
Convergys Corp October 2007 - Present
Skills
Forecasting, Financial Analysis, PeopleSoft, Microsoft Excel, Process Improvement, Financial Reporting
Education
University of Cincinnati College of Business 2000 — 2005
Bachelor of Science (BS), Finance
Chicago Probablility of Default Market April 2015 - Present
NYSE Euronext September 2011 - September 2014
Lockheed Martin February 2008 - August 2011
Convergys Corp. June 1996 - February 2008
Education
University of Dayton 1992 — 1996
BS, Mathematics
Convergys Corp November 2005 - Present
Embedded System Resources November 2001 - November 2005
Level 3 Communications May 2000 - November 2001
Education
Southwestern Adventist University 1996 — 1998
BS, Computer Science
Retired July 2015 - Present
Crocs, Inc February 2011 - June 2015
Convergys Corp October 2009 - March 2011
Micro Motion 2008 - 2009
CoBiZ FINANCIAL 2005 - 2008
Lightbridge 2001 - September 2004
Ball Corp 2000 - 2001
Rodeer 1998 - 2000
Education
San Diego State University-California State University
Bachelor of Arts (BA)
Appalachian Technical College & University of Phoenix May 2002 - Present
Chattachoochee Technical College 2008 - 2012
Convergys Corp August 2000 - July 2008
Budget Rent a Car 1985 - 1998
Skills
Financial Reporting, Microsoft Excel, Forecasting, Financial Analysis, Sarbanes-Oxley Act, Internal Controls, General Ledger, Accounting, Accounts Receivable, Team Building, GAAP
Education
Webster University 1994 — 1997
MBA, Finance
Florida International University - College of Business Administration 1973 — 1975
Bachelor of Business Administration (BBA), Accounting
Convergys Corp. 2004 - Present
Convergys Corp. 1999 - 2003
Convergys Corp. 1996 - 1998
Convergys Corp. 1985 - 1995
Caraway-Kemp Communications 1982 - 1984
The Florida Times Union 1976 - 1981
Skills
Outsourcing
Education
Florida State College at Jacksonville
FedEx December 2014 - Present
Jansky Business Solutions Inc. 2012 - Present
RelayHealth 2009 - 2012
Jansky Business Solutions, Inc. September 2007 - 2009
Convergys corp 1997 - September 2007
Skills
Requirements Analysis, Billing, Access, Databases, Testing, Corporate Communications, Business Analysis, Data Analysis, Project Coordination, Revenue Cycle, Team Leadership, Flexible Working, Microsoft Office, Customer Relations, Vendor Relations, Interacts With All..., Project Planning, Project Implementation, Healthcare IT, Medical Billing, Managed Services, Cross-functional Team..., Attendance Management, Quality Assurance, Quality Planning, Quality Control, Healthcare Information..., Leadership, Invoicing, PMP, Management, Resource Management, Software Documentation, Training, Visio, Vendor Management, SDLC, Telecommunications, PMO, Requirements Gathering, Process Improvement, SharePoint, MS Project, Systems Analysis, Integration, Business Process..., IT Management, Business Requirements, Software Project..., Program Management
Education
Northern Illinois University - College of Business 1986 — 1988
Bachelor of Science (BS), Finance, General
College of Lake County 1984 — 1986
Associate of Science (AS), Business Administration and Management, General
Nationstar Mortgage May 2013 - February 2014
Wells Fargo January 2012 - May 2013
Emergency Medical Services Corporation January 2009 - January 2012
AIG United Guaranty at CitiMortgage April 2008 - November 2008
Aurora Loan Services December 2006 - April 2008
Aurora Loan Services December 2006 - February 2008
Sebring Capital January 2006 - December 2006
Wells Fargo Financial March 2003 - December 2005
Wells Fargo 2003 - 2005
Convergys Corp July 2002 - December 2002
Skills
Financial Analysis, FHA financing, Banking, Internal Audit, Risk Management, Loans, Leadership, Finance, Credit, Commercial Banking, Mortgage Lending, Loan Servicing, Analysis, Corporate Finance, Customer Service, Accounting, Team Building, Negotiation, Financial Risk, Underwriting, Auditing, Mortgage Banking, Credit Analysis
Education
University of Colorado at Denver 2009 — 2012
MBA, Business
University of Utah 2000 — 2002
Bachelors, Finance
University of Utah 2000 — 2002
BS, Finance
SLC Community College 2000 — 2001
Associates; Bachelors
Bingham High School 1995 — 1999
General
Examiner.com 2010 - Present
Veteran Counseling, Life and Career Coaching 2009 - Present
Sprint Nextel 2004 - 2007
Convergys Corp 1998 - 2004
U.S. Army 1988 - 1997
Skills
Creative Writing, Resume Writing, Writing, Social Media Marketing, Social Media, Leadership, Public Relations, Social Networking, Advertising, Marketing Communications, Community Outreach, Customer Service, Grant Writing, Editing, Non-profits, Facebook, Microsoft Excel, Public Speaking
Education
University of Phoenix 2009 — 2010
Bachelor, Business Management
Central Texas College
Orville Wright Jr. High
CBTS November 2013 - Present
CBTS November 2013 - Present
Convergys Corp October 2007 - November 2013
Federal Home Loan Bank January 2007 - October 2007
Intergraph 1989 - 2006
Skills
Security, Network Security, Information Security..., Information Security, CISSP, PCI DSS, Vulnerability Management, Vulnerability Assessment, Computer Security, Active Directory..., Encryption, DNS, DHCP, SCCM, Digital Guardian, PGP, DLP, Servers, Active Directory, Disaster Recovery, Windows Server
Education
ITT Technical Institute-Indianapolis 1978 — 1980
Associate's Degree with Honors, Electronics Engineering Technology, 3.4
Liberty Medical Supply November 2013 - Present
TBC Corporation February 2013 - November 2013
Express Scripts/ Liberty Medical Supply March 2007 - February 2013
Policy Studies Inc. September 2006 - March 2007
Riverside National Bank June 2002 - September 2006
Convergys Corp August 2000 - June 2002
Skills
Servers, VMware Infrastructure, VCP 5, VCP 4, MCSA, MCSE 2003, MCITP, Active Directory, Microsoft Certified..., Microsoft Certified..., Windows Server, Disaster Recovery, vSphere, Microsoft Exchange, VMware ESX, VMware, DHCP, DNS, Virtualization, IIS, Data Center, Group Policy, HP, Storage, Troubleshooting, Network Security, Cloud Computing, VMware View, WAN, High Availability, Security, Firewalls, Network Administration, Cluster, Dell PowerEdge Servers, Hardware, Operating Systems, Windows, Windows 7, Storage Area Networks, SAN, EMC Storage, Infrastructure, Networking, VPN, SCOM, HP Proliant, Microsoft Technologies
Education
Keiser College 1999 — 2000
Technical, Computer Network Administration
Texas Scottish Rite Hospital for Children April 2010 - Present
Convergys December 1997 - December 2009
Convergys Corp December 1997 - December 2009
Skills
Software Development, Requirements Analysis, Business Analysis, Vendor Management, Project Management, Process Improvement, SDLC
Education
Bellevue University 2001 — 2003
Bachelor's Degree, Business Information Systems
Nebraska College of Business
Associate of Applied Science Degree, Computer Programming Technology
Bank of America July 2011 - Present
Convergys Corp. 2009 - 2009
JPMorgan Chase 2007 - 2008
JPMorgan Chase 2004 - 2007
JPMorgan Chase 2000 - 2004
Chase Manhattan Bank 1996 - 2000
Chemical Bank / Chase Manhattan Bank 1992 - 1996
Chemical Bank 1991 - 1992
Skills
Vendor Management, Process Improvement, Contract Negotiations, Performance Management, Project Execution, Project Management, Customer Service, Strategic Planning, Contract Negotiation, Program Management, Call Centers, Budgets, Management, Leadership, Strategy, Customer Satisfaction, Analysis, Banking
Education
Alfred University
BA, Psychology, Business Administration
Westbury HS
Convergys Corp March 1999 - May 2013
AT&T December 1969 - December 1998
Skills
VoIP, IT Service Management, Networking, Customer Satisfaction, Sla, Call Centers, BPO, Call Center, Outsourcing, Contact Centers, Service Delivery, Change Management, Vendor Management, Avaya, Incident Management, ITIL, Disaster Recovery, CRM, Customer Experience, Telecommunications, Requirements Analysis, Process Improvement, IVR, Technical Support, Troubleshooting
Education
Atlantic Cape Community College 1983 — 1984
Computer Science
Convergys Corp July 2004 - Present
Convergys 2004 - Present
AT&T Solutions 1998 - 2004
AT&T Solutions Customer Care 1996 - 1998
AT&T Universal Card 1989 - 1996
AT&T Universal Card Services 1988 - 1996
Education
Nova Southeastern University
BS Management
Tsunami Tsolutions LLC. January 2015 - Present
Digital Assurance Certification August 2013 - December 2014
AT&T wireless February 2010 - July 2013
Convergys Corp. October 2001 - December 2009
Skills
Requirements Analysis, Perl, Unix, Weblogic, SDLC, Integration, Telecommunications, Architecture, web design, Oracle, Java, Business Process, Architectures, Enterprise Architecture, Solution Architecture
Education
University of Florida 1992 — 1995
M.E, Engineering
Anna University 1988 — 1990
M.E, Engineering
University of Madras 1984 — 1988
B.E, Engineering
NuWaveSUP July 2011 - Present
Self Employed April 1998 - Present
Palm Property Investment, LLC April 1998 - Present
Palm Property Investments January 1998 - Present
Convergys Corp November 2009 - June 2010
DOT.COM Telecommunications, Inc. December 1998 - May 2007
Adelphia Cable Communications September 1994 - December 1997
Education
Rollins College 1993 — 1995
Bachelors, Organizational Communications
Rollins College, Winter Park, FL 1993 — 1995
Bachelor of Arts, Organizational Communication
Convergys Corp ASST. MORNING SHOW PRODUCERCentury Broadcasting/100.3 FM - WPNTJune 1993 - April 1998
Education
Columbia College Chicago 1989 — 1993
BA, Radio
Gilead Sciences January 2014 - Present
Gilead Sciences December 2011 - Present
Gilead Sciences August 2010 - November 2011
Gilead Sciences July 2010 - August 2010
University Bioinformatics Center April 2006 - May 2007
Convergys Corp May 2003 - March 2006
Skills
GCP, Clinical Trials, CRO, CTMS, Biotechnology, Clinical Research, Sop, Clinical Operations, Clinical Study Design, IND, EDC, Clinical Monitoring, Clinical Data Management, Clinical Development
Education
University of California Santa Cruz Extension
Certificate in Clinical Trials Design and Management, Clinical Trials Design and Management
Bharathiar University
MS, Biotechnology
Black Knight Financial Services June 2013 - Present
Body Central August 2009 - 2013
Convergys Corp January 2009 - August 2009
Convergys Corp May 2006 - January 2009
Comdata Corp., Stored Value Systems December 2004 - May 2006
CitiStreet July 2002 - February 2004
Body Shops of America May 2000 - August 2000
Skills
Visio, Unix, SQL, Troubleshooting, Lotus Notes, SQL Server 2005/2008, Microsoft Office, SAP, HP Quality Center, Wireless Networking, Windows Server 2003, Windows Server 2008, Quality Center, Microsoft SQL Server, Business Process, Windows Server, DNS, Testing, VMware, SharePoint, MS Project, Access, XP, Active Directory
Education
University of Florida 1997 — 2002
BSBA
University of Florida - Warrington College of Business Administration 1997 — 2002
BSBA
American Express January 2006 - Present
2006Convergys Corp June 1991 - May 2006
Convergys April 1991 - May 2006
Convergys Corp January 1995 - January 1997
Convergys Corp January 1991 - January 1995
US Government January 1989 - January 1991
Skills
Access, Budgets, Operations Management, Payroll, Microsoft Office, Process Scheduler, Project Management, Software Documentation, Customer Service, Microsoft Excel, Accounting, Troubleshooting, Retail, Social Media, Financial Analysis, Social Media Marketing, Online Advertising, Strategic Planning, PowerPoint, Marketing Strategy
Education
Southern Utah University 1991 — 1994
Bachelor of Arts (B.A.), Communication Sciences and Disorders, General
Millard High School
Southern Utah University
Bachelor of Arts, Interpersonal Communication; Human Resource Management
CONVERGYS CORP March 2015 - Present
Leeward Islands Tax Service October 2008 - July 2015
Kelly Services February 2012 - May 2012
Express Scripts October 2009 - July 2011
Spectrum / Unitrin June 2008 - July 2008
The Federal Law Enforcement Training Center\Dept Homeland Security July 2005 - May 2008
NetTech/HP October 2004 - March 2005
Tyco Fire & Security 2004 - 2004
Citibank Inc. September 1999 - August 2003
Skills
Troubleshooting, Software Installation, Networking, Windows, Norton Ghost, Printers, Help Desk Support, Call Center, Customer Service, Ethernet, DOS, Scanners, Call Centers, Windows Server, Hardware, Technical Support, Training, Strategic Planning, Team Building, Public Speaking, Leadership, Computer Repair
Education
University of Phoenix 2014 — 2015
Associate of Arts and Sciences (AAS), Computer and Information Sciences, General
Altamaha Technical College 2010 — 2014
ITT Tech. Institute. Electronics Engineering Tech 1999 — 2000
Electronics Engineering Technology
Jefferson Community College 1991 — 1992
Computer Science
University of Louisville 1990 — 1991
Pre Engineering
North Hardin H.S. High School 1987 — 1990
Diploma, Math/Science
Currently Available for Work July 2009 - Present
Convergys Corp. June 1997 - July 2008
ATC Associates December 1994 - June 1997
ACT Environmental June 1988 - November 1994
Skills
Testing, Databases, Data Analysis, Analysis, Test Planning, System Testing, Test Cases, COBOL, Automation, Troubleshooting, ITIL, Requirements Analysis, Software Documentation, Windows 7, SQL, Business Analysis, SDLC, Unix, Disaster Recovery
Education
The Ohio State University 1981 — 1985
Bachelor, Geology and Mineralogy
Great American Dream August 2012 - Present
Unigroup Inc August 2006 - August 2012
Customer Direct 2005 - 2006
Convergys Corp 2003 - 2005
Convergys 1997 - 2003
Matrix Marketing 1996 - 1996
Westcare Foundation 1990 - 1995
Skills
Call Centers, Leadership, Teamwork, Call Center, Training, Operations Management, Healthcare, Sales Management, Customer Service, Account Management, Employee Relations, Customer Retention, Customer Satisfaction, Event Management, Sales, Employee Training, Team Leadership, Inventory Management, Leadership Development, Forecasting, Business Development, Retail, Human Resources, CRM, Analysis, Cold Calling, Outlook, Time Management, Recruiting, Coaching, New Business Development
Education
Sanford Brown 1997 — 1999
Associates, Computer Networking, Multimedia
University of Nevada-Las Vegas 1990 — 1990
Emergency Medical Technology/Technician (EMT Paramedic)
Accountemps June 2015 - Present
IT Connect - Santa Fe Public Schools March 2014 - March 2015
Santa Fe Public Schools June 2013 - August 2013
Red Mountain Farm April 2013 - May 2013
Water Tower Realty Management Company July 2012 - October 2012
Resurrection Health Care April 2012 - July 2012
Austin Peay State University August 2011 - March 2012
Rabidoux4Congress May 2010 - December 2010
Convergys, Corp August 2005 - February 2010
Skills
US GAAP, Bookkeeping, Research, Financial Accounting, Quickbooks, Grassroots Campaigning, Customer Service, Financial Analysis, Excel, Teaching, Statistical Data..., Accounting, Financial Statement..., Microsoft Excel, QuickBooks, Grassroots Organizing, Budgets, PowerPoint, Data Analysis, Management, Sarbanes-Oxley Act, Microsoft Word, Microsoft Office, GAAP, Financial Reporting, Finance, Invoicing, Outlook, Account Reconciliation, Auditing, General Ledger, Analysis, Forecasting, Event Planning, Time Management, Financial Modeling, Tax, Access, Leadership, Teamwork, Accounts Receivable, Payroll, Statistics, Accounts Payable, System Administration, Internal Audit, Peachtree, Strategic Financial..., Supervisory Skills, Process Improvement
Education
Austin Peay State University 2006 — 2011
B.B.A., Accounting
University of Pennsylvania 1999 — 2001
B.A., Philosophy
Shadowlocked.com March 2010 - Present
ACE Expediters February 2009 - September 2009
EuroBungy USA September 2007 - October 2008
Broadway Ristorante August 2003 - September 2007
Convergys Corp May 2002 - April 2003
Skills
Training
Education
Florida State University 1997 — 2008
Bachelor of Arts, English - Creative Non-fiction
Convergys Corp. May 1997 - April 2011
Metters Industries 1994 - November 1996
IBM January 1976 - July 1993
IBM September 1973 - January 1976
Skills
Project Management, Vendor Management, Process Improvement
Education
ESi International 2001 — 2003
Associate, Project Management
Northwestern University 1972 — 1974
MS, Computer Science
Northwestern University 1968 — 1972
BA, Mathematics
Silpada Designs Jewelry May 2011 - Present
Convergys Corp March 1996 - December 1999
Great American Insurance May 1986 - February 1996
Education
Miami University
Atlantis University January 2013 - Present
Asplundh Tree Expert Co September 2004 - January 2011
Convergys Corp August 2002 - September 2004
Skills
Network Security, Microsoft Office, Microsoft Word, Windows, Customer Service, System Administration, Java, HTML, Public Speaking, Networking, Windows 7, C++, C, Computer Hardware, Routers, Windows XP, Technical Support, Hardware, Microsoft Exchange, Troubleshooting, CompTIA A+
Education
Atlantis University 2013 — 2015
Bachelor Of Science in Managment Information Systems, System, Networking, and LAN/WAN Management/Manager
Florida Technical College 2011 — 2012
Associate's Degree, Network Administration and Wireless
Lake Technical Center 2001 — 2002
Vocational Eduction, Computer Electronics Technology
Medomak Valley High School 1986 — 1989
Diploma, General Studies
convergys corp September 2002 - May 2012
Convergys ARM - Encore RMI 2004 - 2012
Education
Idaho State University 1975 — 1981
Bachelor of Fine Arts (BFA), Technical Theatre/Theatre Design and Technology, not sure
Idaho State University
Theatre
BFA
Convergys Corp July 2012 - Present
Soldier Readiness Processing Center August 2009 - August 2012
Texas Department Criminal Justice January 2006 - July 2009
Skills
I am proficient in..., I have positive..., I am proficient in..., assisting with logging..., Speaking with customers..., Explaining directions..., researching potential...
Education
Central Texas College 2009 — 2012
N/A, N/A
Temple High 2009 — 2009
GED, GED
M.A.C. Productions December 2011 - Present
Campus Federal Credit Union October 2010 - December 2011
ASI Federal Credit Union July 2008 - October 2010
Convergys Corp April 2006 - June 2008
Legoeso Inc January 2004 - March 2006
Rack Room Shoes June 2004 - January 2005
Timothy Trumpet January 1999 - January 2004
Skills
Front Office Support, Front Office Development, Typing, Project Coordination, Coordinating Events, Data Entry, Appointment Scheduling, Customer Service, Document Preparation, Problem Solving, Cash Management, Collections, Social Media Marketing, Marketing
Education
Dillard University 2001 — 2006
Bachelor's degree, Fine and Studio Arts
Convergys February 2012 - Present
Gleam and Glow Housecleaning Co May 2001 - Present
Convergys Corp February 1999 - Present
Gleam and Glow Housecleaning March 2001 - December 2012
Convergys ARM - Encore RMI 2012 - 2012
Skills
Customer Satisfaction, Customer-focused, Goal Oriented, Self-driven, Business Driven, trustworthy, Dependable Team Player
Education
Fortis College 2009 — 2011
Associate of Science (A.S.), Criminal Justice and Corrections
Fortis College
Associate of Science Degree, Criminal Justice
Coatesville Area Sr. High 1974 — 1979
GED, Business Administration and Management, General
McDean December 2012 - July 2013
AutoMax December 2011 - August 2012
Convergys Corp December 2010 - November 2011
Finish line Nov January 2007 - November 2010
UPS January 2006 - May 2009
Skills
•Marketing Strategies..., •Corporate..., •Creative Team..., •Product Positioning &..., •Web & Print Content..., •Focus Group & Market..., •Development of..., •Sales Collateral &..., •Public & Media..., •Quality Assurance, Proficient in Word,..., Transportation/..., Familiar with..., Training, Social Networking, Facebook
Education
Wade College 2008 — 2010
Associate of Arts (AA), Marketing, 3.5
Central Texas College
Associates Degree, General Studies
Wade College
Associates Degree, Marketing Merchandising
Emdeon January 2011 - Present
CONVERGYS CORP November 2007 - October 2010
Education
Stevens-Henager College 2007 — 2011
Bachelor's Degree, Accounting and Business/Management
HollyFrontier Corporation May 2006 - Present
CONVERGYS CORP January 1999 - August 2006
Skills
Oil, Refinery
Education
Weber State University 1998 — 2000
Louisiana State University
Fire Science/Fire-fighting
Texas A&M University
Fire Science/Fire-fighting
University of Nevada-Reno
Fire Science/Fire-fighting
CONVERGYS CORP
Skills
Tech Support
Education
Hickey College 1998 — 1999
Maricopa County January 2014 - Present
City Of Kingman October 2005 - May 2011
Convergys Corp September 1997 - November 2004
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Leadership, Training, Financial Analysis, PeopleSoft, Oracle, Advantage, Onbase
Education
University of Phoenix
Business Administration and Management, General, 4.0
Wilmington College
Bachelor of Arts (B.A.), Accounting and Business/Management, 3.8 GPA