West Corporation

Industry: Telecommunications company


West Corporation is a private telecommunications services provider based in Omaha, Nebraska. It became a subsidiary of Apollo Global Management on October 11, 2017. Headquarters: Omaha, Nebraska, United States CEO: John Shlonsky (Nov 2017–) Number of employees: 9,659 (2018) Founded: 1986 Subsidiaries: InterCall, InXpo, Inc., Intrado,

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West Corporation Employees

april draper april draper San Antonio, Texas Details
april draper's West Corporation Experience March 2012 - May 2013
Job direct care staff at Community Options, Inc.
Industry Nonprofit Organization Management
Community Options, Inc.   September 2013 - Present
West Corporation   March 2012 - May 2013
Progressive Life   November 2010 - September 2011
Technicolor  August 2008 - January 2009
Red Cats U.S.A.   April 2007 - September 2007

Microsoft Works, Data Entry, Customer Service, Internet Explorer, Phone Etiquette, Fast Food, Restaurant Marketing, Medication Adherence, Medication Reminders, Payment Card Processing, Direct Sales, Assembly Lines, Warehousing, Call Centers, Electrical...

Brown Mackie College-San Antonio   2014 — 2016
Associate of Science (A.S.), Health/Health Care Administration/Management

Milan Institute of Cosmetology-San Antonio Windcrest   2009 — 2010

Marcela Areizaga Marcela Areizaga San Antonio, Texas Details
Marcela Areizaga's West Corporation Experience July 2009 - August 2013
Job Benefits
Industry Insurance
SelectSource  September 2010 - Present
Nationwide Insurance  February 2014 - April 2014
West Corporation   July 2009 - August 2013

Customer Service, Microsoft Office, Training, Employee Benefits, Leadership, Microsoft Word, Outlook, Call Centers, Process Improvement, Microsoft Excel, Team Building, Sales

Universidad Mexicana del Noreste   1992 — 1994
Bachelor of Business Administration (BBA), Business Administration and Management, General

Johanna Sprenger Johanna Sprenger Reno, Nevada Area Details
Johanna Sprenger's West Corporation Experience February 2014 - August 2014
Job Concept Artist
Industry Entertainment
SPCA of Northern Nevada  June 2011 - Present
West Corporation   February 2014 - August 2014
Sierra Safari Zoo   June 2010 - July 2010
Truckee Meadows Community College  June 2006 - February 2007
Truckee Meadows Community College  July 2005 - August 2005
University of Nevada-Reno  2004 - 2004

Computer Literate, Cash Handling, Cashiering, Microsoft Office 2007, Mac OS X, iWork, Graphic Design, Makeup Application, Product Reviews, Video Blogging, Blogging, Answering Phones, Filing, Excel, Dogs, Social Networking, Photography, Facebook, Writing, Cash Register, Customer Service, Makeup Artistry, OS X, Telephone Skills

Full Sail University   2015 — 2017
Bachelor of Science (B.S.), Game Art

Milan Institute of Cosmetology-Reno   2012 — 2013
Cosmetology, Cosmetology/Cosmetologist, General

Truckee Meadows Community College   2009 — 2009
Dietary manager Certification, Dietary Management, 3.8

Doina Masala Doina Masala El Paso, Texas Details
Doina Masala's West Corporation Experience December 2003 - March 2009
Job Accounts Receivable Specialist, Accounts Payable, Credit and Collections
Industry Entertainment
Alorica  March 2013 - December 2013
ACS  May 2012 - February 2013
Redcats  February 2011 - May 2012
Time Warner Cable  June 2009 - January 2011
West Corporation   December 2003 - March 2009
GC Services  April 2000 - November 2003
Archstone  May 1997 - December 2000

Accounts Receivable, Accounting, Accounts Payable, Account Reconciliation, Financial Reporting, General Ledger, Microsoft Excel, Invoicing, QuickBooks, Financial Analysis, Microsoft Office, Microsoft Word, Outlook, Payroll, Journal Entries, Budgets, Auditing, Forecasting, Financial Accounting

Academia de Studii Economice din București   1979 — 1983
Bacalaureat Diploma, Accounting and Business/Management

Crystal Brock Crystal Brock Elmendorf, Texas Details
Crystal Brock's West Corporation Experience January 2014 - Present
Job Customer Service Representative at West Corporation
Industry Telecommunications
West Corporation   January 2014 - Present
Greater San Antonio Transportation   May 2011 - January 2013
Stark Talent  2013 - 2013
Bel Furniture  June 2009 - May 2010

Customer Service, Microsoft Excel, Microsoft Word, Microsoft Office, Front Office, Filing, Multi-line Phone, Dispatching, Scanners, Copying, Cash Handling Experience, Credit Card Transaction..., Customer Satisfaction, Management, Telecommunications, Call Centers, Team Leadership, Customer Experience

Career Quest   2001 — 2001
Certified Nurses Assistant, Certified Nurses Assistant

Sam Houston High School   1998 — 2001

Dean Boerrigter, Ops Research Analyst IV Dean Boerrigter, Ops Research Analyst IV Colorado Springs, Colorado Area Details
Dean Boerrigter, Ops Research Analyst IV's West Corporation Experience September 2013 - November 2014
Job Operations Research Analyst IV at USfalcon
Industry Defense & Space
USfalcon  December 2014 - Present
West Corporation   September 2013 - November 2014
Scientific Research Corporation  August 2012 - June 2013
United States Air Force  April 2005 - June 2012
USNORTHCOM  April 2000 - April 2005
AFOTEC  1998 - 2001
AFWMPRT   1992 - 1996

Operational Test, VBA, Databases, Optimizations, SQL, Modeling, Simulations, Optimization, Operations Research, Six Sigma, Integration, Project Planning, Analysis, Defense, Security Clearance, Data Analysis, Statistics, SPSS, JMP, Matlab, Lessons Learned, Air Force, Top Secret, Requirements Analysis, Analytics

Air Force Institute of Technology-Graduate School of Engineering & Management
Masters, Operations Research

United States Air Force Academy
BS, Operations Research

Breanna Cannon Breanna Cannon Oklahoma City, Oklahoma Details
Breanna Cannon's West Corporation Experience July 2011 - September 2011
Job Art Teacher at Temple B'nai Israel
Industry Professional Training & Coaching
Temple B'nai Israel  January 2013 - Present
West Corporation   July 2011 - September 2011
Little Caesars  August 2010 - July 2011
Outback Steakhouse  May 2007 - August 2010

Organizational..., Craft Services, Childcare, Cooking, Cake Decorating, Microsoft Office, ServSafe, Charity Work, Customer Satisfaction, Training, Management, Hair Care, Crochet, Multi-skilled, Multi-tasked, Serving Others

Platt College-North OKC   2011 — 2012
Servsafe Certified, Culinary Arts/Chef Training

Putnam City Original H.S.   2005 — 2007
GED, High School/Secondary Diplomas and Certificates

Mar'Kiffany Lane Mar'Kiffany Lane Beaumont, Texas Details
Mar'Kiffany Lane's West Corporation Experience January 2015 - Present
Job Graduate of Agnes Scott College
Industry Research
West Corporation   January 2015 - Present
Agnes Scott College  January 2012 - December 2014
Agnes Scott College  January 2012 - December 2014
Texas A&M College of Medicine  May 2014 - August 2014
Iron Skillet Restaurants   July 2012 - December 2013
Sonic Drive-In  April 2008 - August 2011

Biology, Chemistry, Statistics, French, Science, Gel Electrophoresis, Laboratory, PCR, Microscopy, Cell Culture, Data Analysis, Laboratory Skills, Scientific Writing, Research, Western Blotting, SPSS, ELISA, Biochemistry, DNA extraction, SDS-PAGE

Agnes Scott College   2011 — 2014
Bachelor of Science (BS), Biology

Lamar University   2009 — 2011

Micheal Kleymann Micheal Kleymann Greater Omaha Area Details
Micheal Kleymann's West Corporation Experience June 2014 - Present
Job Voice services manager
Industry Information Technology and Services
West Corporation   June 2014 - Present
Enterprise Holdings Inc.  July 2012 - October 2014
Wescon Products   February 2011 - July 2012

Troubleshooting, Computer Hardware, Windows 7, Computer Repair, Software Installation, Manufacturing, Microsoft Operating..., Active Directory, XP, Electronics, Windows, Soldering, Testing, Maintenance & Repair, Hardware, Microsoft Office, Network Administration, Printers, Process Improvement, Windows Server, Technical Support, Software Documentation, Laptops, Computer Security, Windows Vista, A+ Certified, Help Desk Support, Networking, Operating Systems, Routers, Wireless Networking, Windows XP

ITT Technical Institute-Wichita   2009 — 2011
AS, Computer Networking Systems

Amanda Mandy Burton Amanda Mandy Burton Greater Omaha Area Details
Amanda Mandy Burton's West Corporation Experience February 2013 - November 2013
Job Workforce Planning, Sourcing, Training and Development.
Industry Staffing and Recruiting
Helping Hands Housekeeping   February 2001 - Present
WIS International  November 2013 - September 2014
West Corporation   February 2013 - November 2013
Embassy Suites  January 2012 - May 2013
Toys R Us  June 2012 - April 2013
Hilton Worldwide  1900 - 2010

Human Resources, Interpersonal..., Business Strategy, Talent Management, Development Of Employees, Staff Development, Employee Relations, Employee Training, Onboarding, Staff Retention, Supervisory Skills, Customer Service, Customer Satisfaction, Management, Taleo, PeopleSoft, Oracle HR, Oracle Reports, Communication, Accounts Payable, IT Solutions, Microsoft Office, Network + Certified, Recruiting, Training, Interviews, Leadership, Applicant Tracking..., HRIS, Team Building, Talent Acquisition, Coaching, Performance Management, Hiring, Employee Engagement, Internet Recruiting, Time Management, Sourcing, Temporary Placement, Leadership Development, Screening, New Hire Orientations, Technical Recruiting, Sales

Bellevue University   2013 — 2015
Bachelor of Applied Science (BASc), Human Resources Management/General

Bellevue University   2013 — 2015
Bachelor of Applied Science (B.A.S), Human Resources Management/Project Management, 3.8

Kaplan University-Council Bluffs Campus   2010 — 2012
Associate of Arts and Sciences (A.A.S.), Business Administration and Management, General

Iowa Western Community College   2007 — 2008
Genral Studies, High School/Secondary Diplomas and Certificates

Kristen Mock Kristen Mock Albuquerque, New Mexico Details
Kristen Mock's West Corporation Experience August 2012 - March 2013
Job Customer Care Experience
Industry Telecommunications
West Corporation   August 2012 - March 2013
Denny's  January 2012 - August 2012
Asurion  May 2010 - December 2011
Papa John's International  August 2008 - July 2009

Customer Service, Customer-focused Service, Customer Support, Customer Experience, Servers, Waitressing, Restaurants, Medical Education

Fortis Institute-Pensacola   2009 — 2010
Associate's Degree, Medical/Clinical Assistant, 3.6

Milton High School   2005 — 2009
High School, General Studies, 2.6

Corey Owens Corey Owens Madison, Alabama Details
Corey Owens's West Corporation Experience November 2013 - Present
Job Customer Care Professional at West Corporation
Industry Telecommunications
West Corporation   November 2013 - Present
Ruby Tuesday  September 2010 - October 2013
Metro Nashville Parks   June 2010 - August 2013

Restaurant Management, Restaurants, Food Service, Bartending, Serve Safe Certified, Food & Beverage, ServSafe, Menu Development, Hospitality, Food, Fine Dining, Time Management, Open Table, Cash Handling Experience, Customer Service, Leadership, Microsoft Word, Microsoft Office, Data Entry, Customer Satisfaction, Microsoft Excel, Telephone Skills, Coaching, Cashiering, Teamwork

Alabama Agricultural and Mechanical University   2010 — 2015

Bobby Booker Bobby Booker Pensacola, Florida Area Details
Bobby Booker's West Corporation Experience October 2012 - April 2013
Job at WMOB Radio
Industry Marketing and Advertising
Escambia County Schools  August 2013 - Present
Gulf Coast Media Group   June 2010 - Present
Freelance Graphic Designer  May 2008 - Present
Escambia County Schools  April 2013 - May 2013
West Corporation   October 2012 - April 2013
Compu-Graphix   June 2011 - July 2011
Alabama State University  June 2010 - August 2010
Pensacola Voice Newspaper   March 2009 - July 2010
City of Pensacola Summer Camp at Fricker Center   June 2005 - August 2008

Photoshop, PowerPoint, Publishing, Graphic Design, QuarkXPress, Windows, Microsoft Word, Twitter, YouTube, Internet, iPhone, Microsoft Office, Customer Service, Fine Art, Social Networking, Magazines, Microsoft Excel, Graphics, Advertising, Editing, Photography, Layout, Logo Design, Social Media, Mac, Adobe Creative Suite, Illustrator, InDesign, Marketing, Flyers, Business Cards, Posters, Typography, Visual Communication, Brochures, Newsletters, Corporate Identity, Digital Photography, Branding, Image Editing, Facebook, Banners, OS X, Image Manipulation, Art Direction, Art, Corporate Branding, Book Design, Book Covers, Creative Direction

Alabama State University
BA, Graphic Design

Charles Rock Charles Rock Toronto, Canada Area Details
Charles Rock's West Corporation Experience March 2002 - July 2005
Job Rehab Support Worker/ Educational Consultant
Industry Mental Health Care
Genesis Community Rehab   August 2014 - Present
MHCMC   January 2014 - September 2014
The Riley Behavioral and Educational Center   August 2006 - January 2014
West Corporation   March 2002 - July 2005

Microsoft Office, Microsoft Excel, Microsoft Word, Social Media, Autism Spectrum..., Case Managment, Psychological Assessment, Psychopharmacology, Medicare, Counseling Psychology, Administrative Work, Dual Diagnosis, Group Therapy, Treatment, Case Management, Crisis Intervention, Customer Service, Public Speaking, Mental Health, Nonprofits, Leadership, Program Development, Training, Teaching

Alabama Agricultural and Mechanical University   2006 — 2009
Master's degree, Clinical Psychology

Oakwood College   2001 — 2005
Bachelor's degree, Psychology

McDonald Tamie McDonald Tamie San Antonio, Texas Details
McDonald Tamie's West Corporation Experience 1994 - 1999
Job Administrative Assistant at CHRISTUS Health
Industry Hospital & Health Care
CHRISTUS Health  February 2010 - Present
Red Apple Resources of South Texas, Inc.   2000 - 2010
West Corporation   1994 - 1999

Administrative..., Office Management, Data Entry, Spreadsheets, Fax, Calendaring, Office Equipment, Filing, Confidentiality, Expense Reports, 10 Key, Multi-line Phone, Telephone Skills, Medical Terminology, Appointment Scheduling, Invoicing, Receptionist Duties, Administrative Work, Business Correspondence, Records Management, Office Administration, Expenses, Phone Etiquette, Calendars, Invoice Processing, Travel Arrangements, Microsoft Publisher, Administrative..., Administration, Healthcare Management, Team Building, Healthcare, Hospitals, Management

Northeast Lakeview College

Nena Jorden Nena Jorden Huntsville, Alabama Details
Nena Jorden's West Corporation Experience December 2010 - January 2012
Job Operations Manager, QA Manager, Training Manager
Industry Hospital & Health Care
Grifols  January 2015 - Present
Focus Live Martini Bar & Grill   September 2013 - January 2015
Crestwood Medical Center  January 2012 - September 2013
Crestwood Medical Center  June 2013 - August 2013
West Corporation   December 2010 - January 2012
West Corporation   March 2005 - December 2010
West Corporation   October 2003 - December 2010

Software Quality..., Requirements Analysis, Training, Process Improvement, Quality System, Test Cases, Test Planning, Project Management, Performance Management, Testing, Vendor Management, Software Documentation, Operations Management, Program Management, Change Management, Validation, GCP, Test Management, Quality Management, Team Leadership, Quality Assurance, Customer Service, Healthcare Management, Quality Auditing, Six Sigma, Management, Call Centers, Sop, Team Building, Healthcare, Hiring, Leadership, Data Entry, Customer Satisfaction, Coaching, Policy, Time Management, Research, Customer Experience, Presentations, Microsoft Excel, Human Resources, Business Analysis, Employee Engagement, Access, Interviews

Alabama Agricultural and Mechanical University   2008 — 2010
Master of Science (MS), Biology/Biological Sciences, General

University of Alabama in Huntsville   2003 — 2008
Bachelor of Science (BS), Biology/Biological Sciences, General

Lee High School   1997 — 2001
Advanced Diploma

Chris Trask Chris Trask Milton, Florida Details
Chris Trask's West Corporation Experience January 2007 - December 2008
Job Service Desk Coordinator II at Navy Federal Credit Union
Industry Internet
Navy Federal Credit Union  October 2013 - Present
Sprint  March 2009 - October 2013
West Corporation   January 2007 - December 2008
C.A.T.L.L.C   April 2005 - December 2006

Project Management, User Management, Active Directory, Service-Now, Customer Service, Event Management, Outlook, Computer Hardware..., Gmail, Conflict Resolution, ITIL v3 Foundations..., ITIL, Call Centers, IT Service Management, Software Documentation, Troubleshooting, Technical Support, Quality Assurance, Management, WiMAX, Knowledge Managment, TCP/IP, Computer Network..., Avaya, Knowledge Management, Wireless, Telecommunications, Help Desk Support, Computer Hardware, Software Installation, Customer Experience, Windows 7, Networking, Service Desk, VPN, Windows XP, System Administration, Customer Satisfaction, Mobile Devices, SharePoint

Radford M Locklin Technical Center   2003 — 2004

Jerome Morgan Jr., CCT Jerome Morgan Jr., CCT Birmingham, Alabama Area Details
Jerome Morgan Jr., CCT's West Corporation Experience May 2001 - December 2003
Job Owner Principal Oncort Professional Services
Industry Facilities Services
★Oncort Professional Services★   January 2011 - Present
Hoover Chamber of Commerce  2011 - Present
Alabama A&M University Alumni Association Incorporated   2011 - Present
William Rogers Community Development Corporation   2012 - 2014
T-Mobile  July 2010 - March 2012
Jan-Pro Cleaning Systems  December 2007 - October 2010
T-Mobile  August 2009 - July 2010
T-Mobile  March 2005 - August 2009
T-Mobile  January 2004 - March 2005
West Corporation   May 2001 - December 2003

Sales Management, Sales, Strategic Planning, Customer Service, Sales Operations, Retail, Team Building, Marketing, Microsoft Office, Coaching, Leadership, Customer Satisfaction, Analysis, Process Improvement, Budgets, Management, Training, Business Planning, Performance Management, Product Development, Leadership Development, Contract Negotiation, Business Development, Team Leadership, Small Business, New Business Development, Operations Management, Direct Sales, Customer Retention, Marketing Strategy, Account Management, Entrepreneurship, Selling, Public Speaking, Start-ups, Strategy, Negotiation, Time Management, Recruiting

Alabama Agricultural and Mechanical University   1996 — 2001
Bachelor of Science, Finance

Terri Bass Terri Bass San Antonio, Texas Area Details
Terri Bass's West Corporation Experience July 2011 - October 2012
Job Eligibility & Enrollment Specialist
Industry Insurance
UnitedHealth Group  October 2012 - Present
West Corporation   July 2011 - October 2012
Hall-Wright General Agency   October 2010 - July 2011
Argonaut Group  March 2001 - December 2008

Insurance, Property, Commercial Insurance, Casualty Insurance, Underwriting, Claim, Claims Management, Risk Management, Process Improvement, Legal Liability

Career Quest   2009 — 2010
Medical Insurance Management Specialist, Billing & Coding, Insurance Management, Medicare/Medicaid, Graduated Top Honors

Self Study   2005 — 2008
Underwriting, Passed

Terrell Mitchell, MBA Terrell Mitchell, MBA Greater Nashville Area Details
Terrell Mitchell, MBA's West Corporation Experience March 2013 - December 2013
Job Business Operations Professional
Industry Telecommunications
Asurion  December 2013 - Present
West Corporation   March 2013 - December 2013
Verizon Wireless  February 2011 - March 2013
West Corporation   2003 - February 2011

Telecommunications, Wireless, Troubleshooting, CDMA, Customer Experience, Technical Support, Cellular Communications, Call Centers, Leadership, Coaching, Management, Human Resources, Operations Management, Team Building, Quality Assurance, Microsoft Office, Critical Thinking, Analytical Skills, Communication, Strategic Planning, Negotiation, Employee Training, Subject Matter Experts, System Monitoring, Business Model..., Innovation Development, Mock Interviews, Interview Skills, Customer Service

Alabama A&M University Graduate School
Bachelor's Degree, Political Science and Government

American InterContinental University
Master's Degree, Business Administration, Management and Operations

Desiree Richardson Desiree Richardson Raleigh-Durham, North Carolina Area Details
Desiree Richardson's West Corporation Experience March 2009 - December 2011
Job Domestic Sales Representative
Industry Airlines/Aviation
American Airlines  April 2015 - Present
Charlotte Russe  October 2011 - April 2013
West Corporation   March 2009 - December 2011
Mechanics and Farmers Bank  September 2005 - May 2006

Customer Service, Sales, Leadership, People Management, Customer Relations, Office Administration, Employee Training, Account Management, Time Management, Office Management, Clerical Skills, Appointment Scheduling, Cash Management, Cashiering, Typing, Event Planning, Microsoft Office, People Development, Adobe Creative Suite

Aveda Institute-Chapel Hill   2008 — 2008

Gwendolyn Harrington Gwendolyn Harrington Saint Louis, Missouri Details
Gwendolyn Harrington's West Corporation Experience November 2008 - December 2011
Job Project Analyst at AGC of St. Louis
Industry Construction
AGC of St. Louis   April 2013 - Present
West Corporation   November 2008 - December 2011

Alabama Agricultural and Mechanical University
Bachelor of Science (B.S.), Business, Management, Marketing, and Related Support Services

Alexandra Janky Alexandra Janky Omaha, Nebraska Details
Alexandra Janky's West Corporation Experience May 2010 - August 2010
Job Interactive Marketing Coordinator at Perrigo Animal Health
Industry Marketing and Advertising
Perrigo Company plc  May 2012 - Present
Sergeant's Pet Care Products  June 2011 - September 2011
Granite City Food & Brewery  January 2011 - September 2011
Kroger  August 2006 - January 2011
West Corporation   May 2010 - August 2010

Social Media, Facebook, Marketing, Advertising, Social Media Marketing, Photoshop, Digital Photography, Graphic Design, Microsoft Office, Adobe Creative Suite, Writing, Event Management, Copywriting, InDesign, Email Marketing, Web Design, Creative Writing, Blogging, Adobe InDesign, Adobe Illustrator, Japanese, Customer Service, Social Networking, iMovie, Twitter, Brand Management, Video Editing, Content Management, HTML, CSS

University of Nebraska-Lincoln   2008 — 2012
Bachelor's Degree, Advertising, Japanese, East Asian Studies

Metropolitan Community College   2014 — 2016
Certificate, Design and Interactive Media Arts Entrepreneurship

専修大学 / Senshu University   2011 — 2011
Study Abroad Student, Marketing, Japanese

Anna (Raven) Osteen AAS, CDPT Anna (Raven) Osteen AAS, CDPT Spokane, Washington Details
Anna (Raven) Osteen AAS, CDPT's West Corporation Experience February 2013 - February 2014
Job Chemical Dependency Professional at Abstemious Outpatient Clinic
Abstemious Outpatient Clinic   2014 - Present
West Corporation   February 2013 - February 2014

Microsoft Word, Microsoft Excel, PowerPoint, Microsoft Office, Customer Service, Research, Public Speaking, Teamwork, English, Windows, Event Planning, Outlook, Teaching, Time Management, Team Leadership, Leadership Development, Fundraising, Case Management

Whitworth University-Adult Degree Programs   2015 — 2018
Bachelor of Social Services, Chemical Dependency

Spokane Falls Community College   2012 — 2014
Associate of Arts and Sciences (AAS), Chemical Dependency / Addiction Counsoler

Dixie McLaughlin Dixie McLaughlin Warren, Ohio Details
Dixie McLaughlin's West Corporation Experience January 2011 - August 2011
Job Restaurants Professional
Industry Restaurants
Pizza Hut  2012 - 2013
West Corporation   January 2011 - August 2011

Stautzenberger College-Brecksville   2013 — 2013
Veterinary Office Assistant Certificate

Wittenburg University   2009 — 2010

Kayla Stephen, M.S. Kayla Stephen, M.S. Greater Atlanta Area Details
Kayla Stephen, M.S.'s West Corporation Experience 2007 - 2010
Job POS/IT Support Engineer
Industry Information Technology and Services
Paradies (Airport Concessions)   2013 - Present
CompTech Computer Technologies, Inc.   2010 - 2013
West Corporation   2007 - 2010

Recruiting, Training, Human Resources, Employee Relations, Onboarding, Interviews, Employee Training, Process Improvement, Requirements Analysis, Employee Benefits, Performance Management, Leadership, Leadership Development, Team Building, Program Management, Microsoft Office, Outlook, Access, Talent Acquisition, Customer Service

Central Michigan University   2012 — 2013
Master of Science (M.S.), Information Management

Alabama Agricultural and Mechanical University   2006 — 2010
Bachelors of Science, Business Management

Rey Dothard Rey Dothard Youngstown, Ohio Area Details
Rey Dothard's West Corporation Experience March 2009 - August 2009
Job Graphic Designer at JFE Ent.
Industry Graphic Design
JFE Ent.   October 2013 - Present
Quantum Design & Development   2010 - Present
InfoCision Management Corporation  August 2009 - November 2009
West Corporation   March 2009 - August 2009
Superior Beverage Group  June 2007 - August 2008

Adobe Creative Suite, Computer Hardware, Computer Proficiency, Computer Repair, Computer Graphics, Information Technology, Graphic Design, Web Design, HTML, CSS, Digital Sketching, Sketching, Conceptual Art

DeVry University-Ohio   2013 — 2016
B.A.S., Multimedia Design & Development

Full Sail University   2011 — 2012
Bachelor of Arts (BA), Game Art

Art Institute of Pittsburgh   2009 — 2011
Bachelor of Arts (BA), Graphic Design

ITT Technical Institute-Youngstown   2009 — 2009
Bachelor of Science (BS), Information Technology

Youngstown State University   2006 — 2008
Information Technology

Choffin Career and Technical Center   2004 — 2006
Multimedia Productions

Chaney High School   2002 — 2004
General Studies



Tee Jay Macapagal Tee Jay Macapagal Greater Boston Area Details
Tee Jay Macapagal's West Corporation Experience July 2011 - February 2012
Job VP of Operations at Aspire Lifestyles
Industry Telecommunications
Aspire Lifestyles  2014 - Present
Teleperformance  June 2013 - June 2014
Aspire Lifestyles  2014 - 2014
West Corporation   July 2011 - February 2012
West Corporation   May 2010 - July 2011
West Corporation   January 2009 - May 2010
West Corporation   August 2006 - January 2009
West Corporation   March 2006 - August 2006

Call Center..., Start-ups, Workforce Planning, Sales Management, People Skills, people, Customer Service..., Training Management, Executive Reporting, Client Development, Office Management, Master Scheduling, Leadership, Management, Human Resources, Program Management, Technical Support, Call Centers

Adamson University   2001 — 2006
Bachelor’s of Science, Computer Engineering

St. Augustine Academy   1996 — 2001

Erich Carlson Erich Carlson Canon City, Colorado Details
Erich Carlson's West Corporation Experience September 2001 - September 2003
Job Owner at Computer Perceptions
Industry Information Technology and Services
Computer Perceptions   January 1998 - Present
West Corporation   September 2001 - September 2003

Computer Engineering, Linux System..., Linux Firewalls, Linux Server, Apache, Web Design, Web Development, Web Applications, Secure FTP, Web Servers, File Servers, Application Servers, Database Servers, Print Servers, Linux Tools, Management, Website Development, Project Management, Microsoft Office, Business Strategy, Leadership, Business Development, Program Management, Marketing, Marketing Strategy, Change Management, Integration, PhpMyAdmin, WordPress, CGI/Perl, C Programming

Oklahoma State University-Oklahoma City   1993 — 1993
Computer Engineering

University of New Mexico-Los Alamos Campus   1983 — 1984
Computer Engineering

University of Oklahoma   1978 — 1982
Bachelor’s Degree, Electrical and Electronics Engineering

Jonathan Joslin Jonathan Joslin Spokane, Washington Area Details
Jonathan Joslin's West Corporation Experience 2003 - 2003
Job Prior Authorization Representative at Express Scripts
Industry Hospital & Health Care
Express Scripts  October 2014 - Present
District 81 Schools   January 2013 - June 2013
West Corporation   2003 - 2003
Hinshaw's Motorcycle store   October 1992 - December 1994

Text Editing, Tattoo, Personal Branding, Choreography, Self Defense, Defensive Driving, Racing, Homeschooling, Office Administration, Security, Problem Solving, Sales Management, Sales, Barter, Portrait Photography, Qualified Mediator, Gymnastics, Bodybuilding, Work Independently with..., Minimalism, Motivational Speaking, Coordination, Weight Training, Gym, Human Anatomy, Karate, Sports Nutrition, Body Composition, Functional Assessments, Entrepreneurship, Wellness, Public Speaking, Advertising, Teaching, Team Building, Training

Inland Massage Institute   2014 — 2015
LMP, Massage Therapy

Spokane Community College   2010 — 2014

Highline Community College   1997 — 1997

Charlie Readus Charlie Readus Huntsville, Alabama Details
Charlie Readus's West Corporation Experience May 2013 - Present
Job American Express at West Corporation
Industry Photography
West Corporation   May 2013 - Present
C. Readus Photography   October 2010 - Present

PowerPoint, Customer Service, Microsoft Office, Photoshop, Public Speaking, Microsoft Word, Microsoft Excel, Editing, Social Media, Blogging, Adobe Creative Suite, Digital Photography, Creative Writing, Graphic Design, Illustrator, Leadership, Photography, Teaching, Social Media Marketing, Windows

Alabama Agricultural and Mechanical University   2007 — 2012

Theresa Peterson Theresa Peterson Greater Atlanta Area Details
Theresa Peterson's West Corporation Experience October 2006 - November 2012
Job Founder & CEO at Almighty Consultants Legal and NonLegal Document Preparation Service
Industry Legal Services
Almighty Consultants   September 2002 - Present
West Corporation   October 2006 - November 2012
Bimmer-Benz Auto Service   June 2012 - October 2012
Law Office of Michael Bergin   August 2007 - September 2010
Fulton County Solicitor General's Office  June 2005 - July 2006
Law Office of Christopher L. Walker, P.C.   January 1999 - June 2005

Banner Program, Windows XP, Windows 3.1, 95 and 98, Microsoft Office Suite, Word Perfect 7.0 and 8.0, Word Perfect 5.1, 6.0..., Elite, Lotus, E-mail, Novell Netware with..., QuickBooks, Georgia Notary, Customer Service, Purchasing, Microsoft Office, Strategic Planning, Team Building, Inventory Management, Civil Litigation, Human Resources, Negotiation, Fundraising

Shorter University   2010 — 2012
Bachelor of Science (B.S.), Human Services

Shorter University   2007 — 2010
Associate of Science (A.S.), Leadership

PJA School   1989 — 1990
Paralegal Certificate, Advanced Paralegal Studies

Karma Basnyat Karma Basnyat Bennington, Nebraska Details
Karma Basnyat's West Corporation Experience June 2015 - Present
Job Financial Analyst at West Corporation
Industry Accounting
West Corporation   June 2015 - Present
First Data Corporation  April 2007 - December 2014
TD Ameritrade  March 2006 - April 2007
CSG International  October 2003 - December 2005

Microsoft Office with..., ODBC, CABS, Digital..., Variance Analysis, Account Reconciliation, General Ledger, Finance, Accounting, Accruals, Journal Entries, Financial Forecasting, Invoicing, Payroll, Microsoft Access, Microsoft Excel, Management, Microsoft Word, Access, Sarbanes-Oxley Act, Auditing, Accounts Payable, Process Improvement, Business Analysis, Leadership

Bellevue University   1994 — 1998
Bachelor of Arts (B.A.), Accounting

Sherubtse College

Sherubtse College

Shantoria Jones Shantoria Jones Union City, Georgia Details
Shantoria Jones's West Corporation Experience August 2009 - April 2010
Job Dental Assistant
Industry Import and Export
United States Army Reserve  July 2011 - August 2014
McDonald's Corporation  October 2013 - November 2013
TLC  March 2004 - August 2011
PCF - Publishers Circulation Fulfillment  October 2010 - March 2011
Best Buy  October 2010 - January 2011
West Corporation   August 2009 - April 2010

Army, Operational Planning, Forklift Operator, Transportation, Inventory Management, Troubleshooting, Team Building, Customer Service, Distribution Center..., Microsoft Office, Leadership, Data Entry, Team Leadership, X-Ray ( Traditional &..., Basic/ Specialty Tray..., Restoring Procedures, OSHA Trained, Filing/ Editing, Dental Terminology, HIPAA, Typing, Scheduling, Chair-Side Assiting, Four-Handed Dentistry, Coronal Polishing, CPR Certified, Front Office Procedures, MS Office

Everest College-Atlanta West   2014 — 2015
Certified Dental Assistant, Dental Assisting/Assistant, 4.0

Pensacola High School   2005 — 2009
High School Diploma, High school

Wendy Elsperman-Loveless Wendy Elsperman-Loveless Pensacola, Florida Details
Wendy Elsperman-Loveless's West Corporation Experience Sales AssociateWalmartApril 2000 - January 2008
Job Subject matter specialist at West Corporation
Industry Telecommunications
West Corporation   Sales AssociateWalmartApril 2000 - January 2008

Microsoft Office, Customer Service, Microsoft Word, Management, Microsoft Excel, Leadership, Social Media, Event Management, Marketing Strategy, Entertainment, Music, Music Production, Social Media Marketing, Team Leadership, Social Networking

Virginia College-Pensacola   2005 — 2007
Associate of Arts (A.A.), Criminal Justice and Corrections

Pensacola Junior College   1995 — 1996
Certified nursing assistant, Certified nursing assistant

Catherine McClain, MSW Catherine McClain, MSW Huntsville, Alabama Area Details
Catherine McClain, MSW's West Corporation Experience March 2009 - June 2012
Job Case Worker
Industry Human Resources
Morgan County Department of Human Resources   August 2014 - Present
First Stop INC   December 2012 - August 2014
West Corporation   March 2009 - June 2012

Social Services, Social Skills, Behavioral Health, Customer Service, Computers, Personal Development, Mental Health, Community Development, Community Outreach, Program Development, Adolescents, Mental Health Counseling, Case Management, Conflict Resolution

Alabama Agricultural and Mechanical University   2012 — 2014
Master's degree, Social Work

Alabama Agricultural and Mechanical University   2008 — 2012
Bachelor of Arts (B.A.), Social Work

Amber Flowers Amber Flowers Beaumont, Texas Details
Amber Flowers's West Corporation Experience 2011 - 2012
Job Telecommunications Professional
Industry Telecommunications
West Corporation   2011 - 2012

Vista College   2011 — 2012
Medical/Clinical Assistant

Debra Owens Debra Owens Bryan, Texas Details
Debra Owens's West Corporation Experience 2006 - 2010
Job Home Retention Specialist at Penncro Associates
Industry Telecommunications
Penncro Associates  September 2012 - Present
Self Employed  May 2010 - September 2012
West Corporation   2006 - 2010

Troubleshooting, Telecommunications, Telephony, VoIP, IVR, Technical Support, ACD, Cabling, T1, CTI, Switches, ISDN, XP

Alvin Community College   1998 — 1999
Business Office Technology, Microcomputer Technology, 3.8

Shawn Gibbs Shawn Gibbs Youngstown, Ohio Details
Shawn Gibbs's West Corporation Experience June 2012 - Present
Job Computer Trouble Engineer at West Corporation
Industry Telecommunications
West Corporation   June 2012 - Present
EXAL Corporation  March 2010 - April 2012

Computer Animation, Computer Graphics, Computer Engineering, Troubleshooting, Windows, Digital Imaging, Microsoft Office, Customer Satisfaction, Management, Six Sigma, Linux, C++, Illustrator, Java, HTML, Microsoft Excel, Customer Service, Microsoft Word, Programming, Operations Management, Python, JavaScript, Computer Hardware

ITT Technical Institute-King of Prussia   2008 — 2011
Bachelor's degree, Computer Animation/Computer Engineer Technical Support

Brandon Lowery Brandon Lowery Atlanta, Georgia Details
Brandon Lowery's West Corporation Experience May 2011 - December 2011
Job Electrical Engineer
Industry Electrical/Electronic Manufacturing
Freelance  November 2011 - Present
West Corporation   May 2011 - December 2011
West Corporation   May 2011 - December 2011
Marshall's  June 2010 - May 2011
AAMU Center for Irradiation of Materials   January 2010 - May 2010
AAMU Center   January 2010 - May 2010

Depositions, C++, C, Windows 7, Windows, Microsoft Office, IBAD, Research Project..., Electrical Engineering, Electronics, Digital Electronics, Legal Research, Electrical Testing

Alabama Agricultural and Mechanical University   2005 — 2010
Bachelor of Science (B.S.), Electrical and Electronics Engineering

Alabama A&M University (AAMU)
BS, Electrical Engineering

Benjamin E. Mays High School

Mohammad Dwaikat Mohammad Dwaikat Omaha, Nebraska Details
Mohammad Dwaikat's West Corporation Experience January 2014 - Present
Job Software Analyst at West Corporation
Industry Computer Software
West Corporation   January 2014 - Present
Bellevue University  May 2012 - August 2012
An-Najah National University  October 2007 - August 2011

Teaching, Programming, JavaScript, C++, Java, Software Development, Computer Science, C, .NET, Algorithms, SQL, C#, Windows, HTML, Software Engineering, Research, Data Analysis, PHP, MySQL, Python, Eclipse

University of Nebraska at Omaha   2011 — 2013
Master's degree, Computer Science

An-Najah National University - Nablus   2003 — 2007
Bachelor's degree, Computer Science

Charles Nall Charles Nall Youngstown, Ohio Area Details
Charles Nall's West Corporation Experience October 2006 - March 2008
Job Independent Electrical/Electronic Manufacturing Professional
Industry Electrical/Electronic Manufacturing
Right Price Home Improvement   November 1993 - Present
General Motors  April 2013 - October 2013
West Corporation   October 2006 - March 2008
Radio Shack  September 2005 - September 2006
U.S. Army Network Enterprise Technology Command   October 1986 - October 1993

Electrical Engineering, Electronics, Electricians, Power Distribution, Power Systems, PLC, Switchgear, Instrumentation, Electricity, SCADA, Power Electronics, Commissioning, Power Generation, Automation, Control Systems Design, Project Engineering, Pspice, Public Speaking, Customer Service, Leadership, Microsoft Office, Team Building, Troubleshooting, Microsoft Excel

New Castle School of Trades   2010 — 2012
Associate's degree, Electrical Engineering Technologies/Technicians

New Castle School of Trades
Associates Degree, Electrical Technology

Choffin Career Center

The Rayen High School

Associate's degree, Electrical, Electronic and Communications Engineering Technology/Technician

Anissa Watkins Anissa Watkins Huntsville, Alabama Area Details
Anissa Watkins's West Corporation Experience April 2013 - April 2014
Job Cashier at Talladega College
Industry Computer Software
Talladega College  March 2015 - Present
West Corporation   April 2013 - April 2014

Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, Research, Java, Sales, Editing, Outlook, C, Analysis, Data Analysis

Alabama Agricultural and Mechanical University   2012 — 2015
Master of Business Administration (MBA)

Talladega College   2008 — 2012
Computer Science

Melissa Tooley Melissa Tooley Rossville, Georgia Details
Melissa Tooley's West Corporation Experience June 2003 - July 2004
Job Apple Solutions Consultant at Xerox
Industry Information Technology and Services
Xerox  July 2015 - Present
Sutherland Globals Services   September 2013 - July 2015
RGIS  April 2013 - July 2013
Best Buy  October 2010 - January 2011
LG Electronics  June 2006 - September 2009
LG Electronics  2006 - 2009
LG Electronics  2006 - 2009
PCA International  August 2005 - June 2006
The Cellular Touch   2004 - 2005
West Corporation   June 2003 - July 2004

Inventory, Invoicing, Multi-line Phone, Cashiering, Schedules, Digital Photography, Portrait Photography, Office Equipment, Telephone Skills, Surveillance, Typing, Painting, Medical Education, Cosmetology, Casino Security, Casino Surveillance, Food Preparation, Buffet Server, Technical Support, Leadership, Appointment Scheduling, Microsoft Office, Google Docs, Gmail, Internet Explorer, TCP/IP protocols, TCP/IP stack, Ipconfig, Customer Escalation..., Project Planning, Itineraries, Amazon Kindle, Security, Supervising, Data Entry, Purchase Orders, Filing, Inventory Control, Expenses, Microsoft Office 2007, Spreadsheets, Administrative Work, Training, Customer Service, Microsoft Word, Microsoft Excel, Sales

Paul Mitchell the School-Huntsville   2010 — 2012
Cosmetology/Cosmetologist, General

ITT Technical Institute-Madison   2008 — 2009
Computer Programming/Programmer, General

Virginia College-Huntsville   2005 — 2007
Orthopedic Tech & Medical Assisting

South Lake Tahoe Community College   1999 — 2000
Emergency Medical Technician Level 1 (BLS)

Grande Prairie Regional College, Grande Prairie, Alberta   1996 — 1997
Nursing Science

Hollywood Hills High   1993 — 1996
High School Diploma

Rebekkah Johnson Rebekkah Johnson Spokane, Washington Area Details
Rebekkah Johnson's West Corporation Experience April 2012 - July 2012
Job Marketing Consultant
Industry Insurance
Farmers Insurance  February 2013 - Present
Capital One  August 2012 - January 2013
West Corporation   April 2012 - July 2012
Yoke's Fresh Market  September 2011 - April 2012

Office Help, Bookkeeping, Finance, Insurance, Accounts, Administrative..., Retail, Customer Service, Food Service, Lifeguard, Management, Technical Supp, Credit Cards, Nanny, Childcare, Children, Babies, Personalization, Waitressing, Hosting, Telephone Skills, Receptionist Duties, Microsoft Office, Typing 50 wpm, Driving License, Teaching, Marketing, Administrative Office...

Corban University School of Ministry   2010 — 2011
none, Psychology

Northwest Christian High School   2009 — 2010
High School Diploma

Charles Dahill Charles Dahill Huntsville, Alabama Area Details
Charles Dahill's West Corporation Experience March 2009 - August 2011
Job Information Systems Engineer with Carpenter Technology
Industry Information Technology and Services
Carpenter Technology  June 2014 - Present
Interweave Technologies   December 2012 - June 2014
Metters Industries  June 2012 - November 2012
Metters Industries  February 2012 - June 2012
Metters Industries  January 2012 - February 2012
West Corporation   March 2009 - August 2011
West Corporation   October 2005 - March 2009
Java Jaay's - Decatur   May 2005 - October 2005
Dunkin' Donuts National DCP, LLC   July 2003 - April 2005

Computer Hardware, Software Installation, VPN, DHCP, Hardware, Network Design, Customer Service, Windows 7, Troubleshooting, Network Security, Computer Security, Windows Server, Call Center, IT Service Management, Subnetting, IP, Call Centers, Training, Active Directory, Network Administration, VMware, Operating Systems, Cloud Computing, Telecommunications, Help Desk Support, Laptops, Software Documentation, PHP, MySQL, Cisco VoIP, Website Development, BMC Remedy, Fiber Optics, Microsoft Exchange, Virtual Servers, Windows SCCM, Server Rooms, Remote Desktop (RDP), Kyocera, PeopleSoft, Cisco Unified..., ArchestrA IDE, ThinManager Terminal..., RSLogix

ITT Technical Institute-Madison   2012 — 2014
Bachelor of Science (BS), Information Systems and Cybersecurity, 3.56

ITT Technical Institute-Madison   2010 — 2012
Associates of Science, Information Technology - Computer Networking Systems, 3.85

Kingswood Regional Highschool   1999 — 2003

Max Roger Blasius Max Roger Blasius Oklahoma City, Oklahoma Area Details
Max Roger Blasius's West Corporation Experience November 2009 - July 2011
Job Medical Assisting (MA) Nurse
Industry Medical Practice
Mercy  August 2012 - April 2013
SSM Health  July 2011 - August 2012
West Corporation   November 2009 - July 2011
Seagate Technology  October 2008 - January 2010
Sprint  October 2005 - August 2008
Cingular Wireless  June 2002 - September 2004

Customer Service, Medical Devices, Medical Education, Medical Records, Bilingual, Management, Project Management, Epic Systems, EHR, Healthcare, Vital Signs, Medical Terminology, HIPAA, EMR, Healthcare Information..., Microsoft Office, Healthcare Management

Brown Mackie College-Oklahoma City   2015 — 2018
Nursing RN

Platt CollegeOklahoma   2010 — 2011
Diploma, Medical Assisting and Phlebotomy

OSU OKCOklahoma

Abraham Serafino Abraham Serafino Greater Omaha Area Details
Abraham Serafino's West Corporation Experience January 2008 - September 2009
Job Software Developer at Woodmen
Industry Computer Software
Woodmen Life   July 2014 - Present
Proxibid  December 2013 - July 2014
OTTR Chronic Care Solutions  August 2011 - December 2013
ISoft Data Systems   September 2009 - August 2011
West Corporation   January 2008 - September 2009

C++, Japanese, SQL, Linux, Java, XML, Programming, PHP, Microsoft SQL Server, JavaScript, C, Databases, MySQL, Unix, AJAX, Web Applications, jQuery, CSS, .NET, ASP.NET, XSLT, Java Enterprise Edition, VB.NET, Software Engineering, Visual Basic, Objective-C, Database Design, Requirements Analysis, Subversion, System Administration, Web Services, Software Development

Shizuoka University   2006 — 2007
Japanese Language and Culture

University of Nebraska at Omaha   2002 — 2007
Computer Science, International Studies

Jermaine Aranar Jermaine Aranar Reno, Nevada Area Details
Jermaine Aranar's West Corporation Experience May 2006 - September 2006
Job Launch and Kit Management Specialist for Microsoft
Industry Information Services
Arvato Digital Services  November 2011 - Present
Arvato Digital Services, LLC. (Bertelsmann AG)   March 2008 - November 2011
Arvato Digital Services, LLC. (Bertelsmann AG)   November 2008 - February 2010
Arvato Digital Services, LLC. (Bertelsmann AG)   June 2008 - November 2008
Arvato Digital Services, LLC. (Bertelsmann AG)   May 2007 - March 2008
Arvato Digital Services, LLC. (Bertelsmann AG)   October 2006 - March 2008
West Corporation   May 2006 - September 2006
Guam Nursing Services   December 2004 - March 2006
Sykes Asia, Inc.   August 2003 - May 2004

Quality Assurance, Project Management, Call Center, Process Improvement, BPO, Sla, Software Documentation, Troubleshooting, Team Leadership, SharePoint, Technical Support, Customer Satisfaction, Outsourcing, Customer Experience, Visio, Data Analysis, Windows 7, Operations Management, Quality Management, IT Operations, Windows 8, Windows Phone OS, Requirements Analysis, Change Management

New Horizon Computer Learning Center   2008 — 2009
Project Management

AMA University   2003 — 2005
Associate's degree, Information Technology

Bryant Knox Bryant Knox Hazel Green, Alabama Details
Bryant Knox's West Corporation Experience November 2013 - Present
Industry Consumer Services
West Corporation   November 2013 - Present
DIRECTV  2003 - 2011
Cerestar USA  1992 - 2000

Microsoft Office, Microsoft Word, Microsoft Excel, PowerPoint, Outlook, English, Windows, Customer Service, Research, Public Speaking, Negotiation, Customer Service,..., Analysis, Troubleshooting

Alabama Agricultural and Mechanical University   1986 — 1991
Bachelor of Science (BS), Zoology/Animal Biology/Chemistry minor

Rachel S. (Romine & Carnine) Edick Rachel S. (Romine & Carnine) Edick Greater Omaha Area Details
Rachel S. (Romine & Carnine) Edick's West Corporation Experience October 2013 - Present
Job Patient Care Advocate Medicare D with Express Scripts at West Corporation
Industry Executive Office
West Corporation   October 2013 - Present
Unemployed  March 2013 - October 2013
West Corporation, Choice Hotels, DirecTV, Mohegan Sun Casino, etc...   2000 - 2013
National City Bank  2007 - 2007
Choice Hotels International  December 2001 - March 2002

Customer Service, Deposits, Administrative..., Office Management, Data Entry, Microsoft Office, Microsoft Excel, Office Administration, Outlook, Microsoft Word, PowerPoint, Spreadsheets, Sales

Harrison College-Northwest   2008 — 2009
Working toward AA Degree of Allied Health Sciences- 6 months school & 3 months externship, Medical/ Nursing/ Clinical Assistant

Three Rivers Community College   2002 — 2003
Business Administration, Management and Operations

fitch senior high   1999 — 2000
College Prep HS Diploma, Career Development

Derrical Ogletree Derrical Ogletree Greater Atlanta Area Details
Derrical Ogletree's West Corporation Experience August 2007 - January 2011
Job Customer Service Billing Specialist
Industry Consumer Services
Atlanta Children's Clinical Center, P.C.   December 2011 - Present
MainStreet Broadband LLC   October 2010 - August 2011
West Corporation   August 2007 - January 2011
Financial Asset Management Systems  November 2004 - August 2007

Salesforce.com, Microsoft Office, Computer Network..., Customer Service, Technical Support, Consumer Marketing, Third Party Collections, Telecommunications, ARIA, CRM, Networking

Albany Technical College   2008 — 2011
Associates in Printing and Graphics, Graphic and Printing Equipment Operator, General Production

Javelin Technical Training Center   2006 — 2006
Certification in Medical/Billing and Coding, Medical Insurance Coding Specialist/Coder

Juan Ayala-Roman Juan Ayala-Roman Omaha, Nebraska Details
Juan Ayala-Roman's West Corporation Experience June 2014 - Present
Job Internal Audit Intern at West Corporation
Industry Financial Services
West Corporation   June 2014 - Present
University of Nebraska at Omaha  October 2014 - May 2015
American Airlines/US Airways  January 2015 - April 2015
TD  September 2013 - December 2013
West Asset Management  June 2011 - June 2013
Five Guys Enterprises  August 2010 - June 2011

Bilingual, Creative Problem Solving, Highly Organized &..., Learning Quickly, Accounting, Customer Service, Teamwork, Auditing, Finance, Banking, Financial Markets, Portfolio Management, Superior Work Ethic, Highly motivated..., Close Attention to..., Microsoft Office, Research, PowerPoint, Microsoft Word, Microsoft Excel, Time Management

University of Nebraska at Omaha   2011 — 2015
Bachelor of Business Administration (BBA), Accounting and Finance, 3.72

Atatürk Üniversitesi   2014 — 2014
Economics, Political, and Societal

Koç Üniversitesi   2014 — 2014
Economics, Political, and Societal

Universidade de São Paulo   2013 — 2013
Business; Argiculture; Medical; Environmental

2015 Level I Candidate in the CFA Program

Cherise Anderson Cherise Anderson Milton, Florida Details
Cherise Anderson's West Corporation Experience 2012 - 2013
Job Telecommunications Professional
Industry Telecommunications
West Corporation   2012 - 2013
Tata Business Support Services  2011 - 2011
TeleTech  2011 - 2011
Clearwire  2010 - 2011

Radford M Locklin Technical Center   2009 — 2010
Certificate of Occupational Competency, Computer Technology/Computer Systems Technology

St. Petersburg College   1987 — 1990
Associate of Science (AS)

Kiara Potts Kiara Potts Huntsville, Alabama Area Details
Kiara Potts's West Corporation Experience April 2013 - June 2015
Job Currently enrolled at Ashford University pursing a MBA in Finance. Graduate of Alabama A&M University.
Industry Financial Services
West Corporation   April 2013 - June 2015
Growing Smiles Learning & Childcare Center   October 2009 - April 2013
Huntsville City Schools Extended Day   August 2011 - December 2012
Monsanto Company  May 2012 - August 2012
University of Tennesssee Extensions   June 2011 - August 2011

•Excellent sense of..., •Ability to work well..., •Proficiency with..., •Excellent..., •Analytical and..., •Strong Interpersonal..., •Leadership and...

Ashford University   2014 — 2015
Master of Business Administration (M.B.A.), Finance, General

Alabama Agricultural and Mechanical University   2008 — 2012
Bachelor's Degree, Agricultural Business and Management, 3.4

Terrell West Terrell West Dallas/Fort Worth Area Details
Terrell West's West Corporation Experience January 2005 - January 2010
Job Financial Services Professional
Industry Financial Services
CUNA Mutual Group  May 2013 - Present
Think Finance  November 2012 - January 2013
TD Ameritrade  November 2011 - May 2012
TD Ameritrade  2011 - 2012
TPG TeleManagement  January 2010 - January 2011
West Corporation   January 2005 - January 2010
Alabama State University  January 2003 - January 2004

Marketing Communications, Public Relations, Customer Experience, Leadership, Analysis, Customer Service, Coaching, Program Management, Editing, Time Management, Press Releases, Quality Assurance, Sales, Team Building, Management

Alabama State University   1999 — 2004
Bachelor of Arts (B.A.), Public Relations/Image Management

Alabama State University   1999 — 2004
Bachelor of Arts, Communications-Public Relations

University of Nebraska at Omaha   1997 — 1998

Marjorie M. Gera Marjorie M. Gera Niles, Ohio Details
Marjorie M. Gera's West Corporation Experience August 2014 - Present
Job Customer Service Agernt, Mail Service for Optum Rx at West Corporation
Industry Telecommunications
West Corporation   August 2014 - Present
White Oak Manor  June 2013 - April 2014
The Enrichment Center  September 2012 - June 2013
Trumbull Business College  October 2011 - June 2013
Cedar Creek Health Care Center   January 2011 - October 2012
Beeghly Oaks Health Care Center   November 2001 - July 2007
Colonial Manor Nursing Home  October 1992 - October 1999
Franklin Hospital  June 1977 - May 1980
Oil City Hospital   June 1976 - September 1976

Excell, Acess, Word, IV Certification, NAPNES Certification, Medical Billing, Medical Terminology, Medical Coding, Medical Records, Wound Care, Microsoft Excel, Healthcare, ICD-9, Medicine, Microsoft Word, Nursing, Home Care, Treatment, Medical/Surgical, IV, Cpr Certified, Staff Development, Teaching, Adult Education, Acute Care, Patient Advocacy, Medication..., JCAHO, Patient Education, Inpatient

Trubull Business College   2009 — 2011
AAB, Medical Administrative Assisting with a Major in Billing and Coding, 3.88

Venango County Area Vocational Technical School   1975 — 1976
Certifications:, Practical Nursing, NAPNES, B-

Fernando Charles II Fernando Charles II San Antonio, Texas Area Details
Fernando Charles II's West Corporation Experience March 2009 - October 2013
Job Smile & Work Hard!
Industry Telecommunications
Time Warner Cable  October 2013 - Present
West Corporation   March 2009 - October 2013
West Corporation   March 2009 - August 2009
Central Baptist Church  June 2005 - June 2009
Baptist University of the Américas  2001 - 2007
Kingsbrough Ridge Baptist Church   2002 - 2005

Problem Solving, Staff Development, Project Management, Team Building, Team Leadership, Team Management, Training, Communication, Inter-personal, Attendance Management, Close Attention to..., Customer Service, Public Speaking, Public Relations, Bilingual, Organizational..., Organization, Microsoft Office, Marketing Strategy, Social Media Marketing, Marketing, Audio Conferencing, Telephony, Social Networking, Social Media, Wordpress, Facebook, Customer Retention, Customer Support, Program Management, Program Development, Sales, Short Sales, Mortgage Banking, Production Managment, Management, Call Center, Calligraphy, Leadership, Youth Leadership, Pastoral Care, Pastoral Counseling, Pastoral, Pastoring, Religious Studies, Telemarketing, Coaching, Business Coaching, Teaching

Dallas Baptist University   2014 — 2016
Master's degree, Christian Ministry

Baptist University of the Americas   2001 — 2007
Bachelor of Arts (B.A.), Theological and Ministerial Studies

Dallas Baptist University

Arnold Cardenas Arnold Cardenas Sparks, Nevada Details
Arnold Cardenas's West Corporation Experience January 2010 - November 2012
Job Furniture Professional
Industry Furniture
Via Seating   2014 - 2015
West Corporation   January 2010 - November 2012

Call Centers, Spanish Translation, Direct Sales, Employee Training, Public Speaking

Academy of Art University   2011 — 2013

Chevonna White Chevonna White Atlanta, Georgia Details
Chevonna White's West Corporation Experience August 2011 - May 2013
Job Student at Gwinnett CollegeSandy Springs
Industry Hospital & Health Care
West Corporation   August 2011 - May 2013
Liberty Tax Service  December 2009 - April 2010
Horizon's Edge Casino Cruise   May 2008 - October 2008

Microsoft Office, Microsoft Word, Microsoft Excel, Customer Service, PowerPoint, Windows, Time Management, Data Analysis, Marketing, Accounting, Linux, Financial Analysis, Sales, Outlook, Teamwork

Gwinnett College-Sandy Springs   2013 — 2014

Aaron Akers Aaron Akers Altadena, California Details
Aaron Akers's West Corporation Experience December 2012 - January 2013
Job Retail Professional
Industry Retail
Jimmy John's  March 2012 - April 2013
West Corporation   December 2012 - January 2013
Victoria's Italian Cuisine   April 2012 - July 2012
Restful Repose   January 2009 - October 2011
Old Town Haunt   July 2006 - October 2011

Management, Customer Service, Retail, Merchandising, Visual Merchandising, Store Management, Loss Prevention, Retail Sales, Cashiering, Inventory Management, Inventory Control, Store Operations, Sales, Planograms, Customer Satisfaction, Profit, Microsoft Office, Microsoft Word

Everest College-Alhambra   2008 — 2009
Massage Therapy, Massage Therapy/Therapeutic Massage, 4.0 GPA

Marshall Fundamental Secondary School   2001 — 2005
High School Diploma, College Prep, 3.8 GPA

Felicia DeAnn Pulliam, CPC-A Felicia DeAnn Pulliam, CPC-A Horn Lake, Mississippi Details
Felicia DeAnn Pulliam, CPC-A's West Corporation Experience September 2013 - May 2015
Job Certified Professional Coder
Industry Medical Practice
LabCorp  May 2015 - Present
West Corporation   September 2013 - May 2015
Boyd Gaming  2007 - 2012

Hospitality, Resorts, Hotels, Customer Service, Budgets, Hospitality Industry, Microsoft Office, Microsoft Excel, Employee Relations, Payroll, Customer Satisfaction, Team Building, Administration, Management, Accounts Payable, Team Leadership, Leadership, Time Management, Outlook

Delta Technical College   2014 — 2015
Certificate of Completion, Medical Insurance Coding Specialist/Coder, 4.0

Northwest Mississippi Community College   2011 — 2013
Associate of Arts (AA), Business Administration and Management, General

Leonard Phillips Jr Leonard Phillips Jr Detroit, Michigan Details
Leonard Phillips Jr's West Corporation Experience December 2011 - May 2013
Job Consultant at DTE Energy
Industry Legal Services
DTE Energy  October 2013 - Present
West Corporation   December 2011 - May 2013
Madison County Commission (Alabama)   October 2008 - October 2011

Telecommunications, Nonprofits, Community Organizing, Community Outreach, Education, Training, Organizational..., Music Theory, Music Education, Customer Service, Leadership Development, Public Speaking, Leadership, Coaching, Fundraising

Alabama Agricultural and Mechanical University
Bachelor's degree, Music Education

Howard G. Wright, M.B.A., Ed.D. Howard G. Wright, M.B.A., Ed.D. Huntsville, Alabama Area Details
Howard G. Wright, M.B.A., Ed.D.'s West Corporation Experience May 2004 - April 2008
Job Retention and Research Analyst at Miles College
Industry Education Management
Miles College  July 2012 - Present
Alabama A&M University  April 2008 - June 2012
West Corporation   May 2004 - April 2008
Alabama A& M University   January 2002 - August 2004
Hornoco Corporation   July 2002 - February 2004
J. Wray & Nephew Ltd   August 1997 - December 2001
Alabama A& M University   August 1995 - December 1997
Eastern Banana Estate   August 1993 - December 1995
The Netherlands/Government of Jamaica   August 1989 - December 1991

Tennessee State University   2005 — 2008
Ed.D, Education Administration/ Higher Education Adminstration

Alabama Agricultural and Mechanical University   2001 — 2004
Ed.S, Higher Education Administration

Alabama Agricultural and Mechanical University   1995 — 1997
M.B.A, Business Administration/Human Resource Management

Alabama A&M University
Administration of Higher, Education

Florida A& M University   1991 — 1993
B.Sc, Agri-Business

Florida Agricultural and Mechanical University   1991 — 1993
B.Sc, Agri-Business

Florida A & M University
Agri, Business

Izabela Tinley Izabela Tinley Greater Omaha Area Details
Izabela Tinley's West Corporation Experience February 2014 - Present
Job Software Engineer at West Corporation
Industry Insurance
West Corporation   February 2014 - Present
West Corporation   January 2013 - January 2014
PayFlex Systems USA, Inc.   June 2010 - January 2013
PayFlex Systems USA, Inc.   August 2008 - June 2010
PayFlex Systems USA, Inc.   April 2007 - August 2008

Java, Agile Methodologies, SQL, Java Enterprise Edition, Subversion, Eclipse, XML, JUnit, Test Driven Development, SOAP, Web Services, Selenium, Scrum, Object Oriented Design, Regression Testing, RESTful WebServices, ActiveMQ, SDLC, XSLT, CXF, JDBC, JAXB, Hudson, Design Patterns, Multithreaded..., Business Analysis, Hibernate, Spring Framework, Software Development, Linux, Microsoft Office, Groovy, PostgreSQL

Uniwersytet Szczeciński   1998 — 2003
Master of Arts, Finance and Banking

Halyna Carbullido Halyna Carbullido Greater Omaha Area Details
Halyna Carbullido's West Corporation Experience September 2005 - September 2007
Job Project Manager at Mutual of Omaha
Industry Management Consulting
Mutual of Omaha  August 2015 - Present
PayPal  December 2013 - August 2015
The Gallup Organization  October 2007 - June 2012
West Corporation   September 2005 - September 2007
West Corporation   January 2001 - September 2005
TD Ameritrade  May 2000 - 2000
Lancer Label  September 1993 - September 1999

Software Development, Business Analysis, SDLC, Management, IT Management, SQL, Vendor Management, Disaster Recovery, SharePoint, Process Improvement, Security, Troubleshooting, Visio, Requirements Analysis, IT Infrastructure..., Integration, Software Project..., Business Intelligence, IT Strategy, Project Management

Lviv Academy of Commerce
Bachelor’s Degree, Computer Science

Shaun Toole Shaun Toole Hampton, Virginia Details
Shaun Toole's West Corporation Experience November 2004 - November 2005
Job Medical Supply Technician
Industry Hospitality
Hampton Veterans Affairs Medical Center  December 2012 - Present
Hampton Veterans Affairs Medical Center  December 2011 - December 2012
West Corporation Revenue Generation  November 2005 - March 2011
West Corporation   November 2004 - November 2005
US Navy  September 1997 - January 2002

Microsoft Office, Customer Service, PowerPoint, Microsoft Excel, Microsoft Word, Teamwork, Project Management, Program Management, Recruiting, Social Networking, Sales, Data Analysis, Fundraising, Outlook, Analysis, Training, Team Leadership, Troubleshooting, Budgets, Human Resources, Time Management, Networking, Quality Assurance, Project Planning, Logistics, Leadership, Security Clearance, Data Entry, Access, Team Building, Military Operations, Process Scheduler, Management, System Administration, Administration, Inventory Management, Customer Satisfaction, Technical Support, Government, Employee Training, Policy, Event Planning, Public Speaking, Cooking, Blogging, Customer Support, Research, Windows, Intelligence Analysis, Critical Thinking

Stratford University   2012 — 2015
Hospitality Management

Centura College-Newport News   2002 — 2003
Technical Diploma, Computer Network Administrator

Cara Mills Cara Mills Rio Rancho, New Mexico Details
Cara Mills's West Corporation Experience July 2008 - July 2010
Job at
Industry Executive Office
Allstate  April 2014 - Present
Beachbody  2014 - Present
New Mexico Dept of Workforce Solutions   November 2013 - March 2014
Sterling Health Plans  December 2011 - February 2013
WA State Employment Security Department  July 2010 - December 2012
West Corporation   July 2008 - July 2010

Outstanding Customer..., Administrative Support, Small Business, Customer Service, Customer Relations, Mentoring, Personal Training, Office Administration, Front Office, Front Office Development, Front to Back Office, Restaurant Management, Employee Training, Escalation Resolution, Stress Management, Sales Presentations, Sales, Whole Life, Life Insurance, Health Insurance, Filing, Clerical Skills, Multitasking Skills, Multi-line Phone, Fax, Event Photography, QuickBooks, Microsoft Office, Microsoft Office 2007, Microsoft Excel, Microsoft Word, Administrative..., Budgets, Entrepreneurship, Insurance, Team Building, Administrative..., Training, Time Management, Social Networking, Employee Benefits, Leadership Development, Event Planning, Medicare, Negotiation

Central New Mexico Community College   2015 — 2015
Criminal Justice

Liberty University   2011 — 2012
Business Administration and Management, General, 3.8

Moody Bible Institute-Spokane   1998 — 1999
General prerequisites

Jason Wehmeier Jason Wehmeier Jeffersonville, Kentucky Details
Jason Wehmeier's West Corporation Experience March 2008 - February 2009
Industry Information Technology and Services
NTSG, Inc.   January 2013 - Present
Multiband  April 2009 - January 2013
West Corporation   March 2008 - February 2009
Don Jacobs Honda   August 2002 - August 2007
Valvoline Instant Oil Change  January 1998 - January 2002

Python, Microsoft Office, Fedora, Troubleshooting, Customer Service, Computer Hardware, Call Center, Customer Satisfaction, Windows 7, Microsoft Excel, XP, Microsoft Word, Windows, Data Entry, PowerPoint

ITT Technical Institute-Lexington   2010 — 2012
Associate's degree, Computer Systems Networking and Telecommunications, 4.0

Kyle Sanford Kyle Sanford Mobile, Alabama Details
Kyle Sanford's West Corporation Experience October 2011 - March 2012
Job Network Administrator / Helpdesk Technician at Project Design Group Inc.
Industry Computer & Network Security
Project Design Group Inc.  July 2014 - August 2015
SmartSource Technical Staffing Solutions   November 2013 - November 2013
West Corporation   October 2011 - March 2012
Liberty National Life Insurance Company  March 2011 - November 2011
VF Outdoor Inc.  May 2007 - January 2009
The North Face  May 2001 - May 2007
Vanity Fair Intimates  June 1996 - May 2001
Vanity Fair Mills  June 1991 - July 1996
Vanity Fair Mills  July 1986 - June 1991
Vanity Fair Mills  June 1981 - June 1986

Management, Visio, Integration, Product Development, Troubleshooting, Program Management, Product Management, Apparel, Project Planning, Project Management, Sourcing, Manufacturing, Process Improvement, Microsoft Excel, Lotus Notes, Purchasing, Supply Chain Management, SAP, Supply Chain, Budgets, Access, Analysis, Cross-functional Team..., Leadership, Team Leadership, Testing, Training, Merchandising, MS Project, Vendor Management, Sales, Quality Assurance, VMware, Linux, Microsoft Office, SQL DB2, Crystal Reports, Process Map;s, Flowcharts, Writing pseudocode, Linux Networking, Database Concepts, Cabling / Physical..., Client/Server Networking, IP Networking,..., Microsoft exchange..., Active Directory, Domain Controller, Windows Server 2008, Avira Professional...

ITT Technical Institute-Mobile   2015 — 2017
Bachelor’s Degree, Information Technology Project Management

ITT Technical Institute-Mobile   2013 — 2014
Associate's Degree, Network Systems Administration, GPA 3.84

Remington College-Mobile Campus   2012 — 2013
Computer Architecture: Hardware & Software

SkillPath Seminars   2007 — 2007
Certificate, Professional Development

University of California, Berkeley   2005 — 2006
Certificate Program, Project Management

Reid State College   1980 — 1982
Certificate Program, Business Education

Danielle Hollaway Danielle Hollaway Birmingham, Alabama Details
Danielle Hollaway's West Corporation Experience February 2010 - June 2011
Job Teacher at Paul W. Bryant High School
Industry Restaurants
Paul W. Bryant High School  August 2014 - Present
Sonic Drive-In  April 2008 - August 2013
Sonic Drive-In  2008 - 2013
West Corporation   February 2010 - June 2011

Mathematics, Customer Service, Food Service, Management, Retail, Analysis, Microsoft Excel, Sales, Microsoft Word, Customer Satisfaction, Teaching, Research, Microsoft Office, Invoicing, Payroll

Alabama Agricultural and Mechanical University   2009 — 2013
Bachelor of Science (BS), Mathematics

Meadowcreek High School   2005 — 2009

Sheila Fischer. Sheila Fischer. Chino Hills, California Details
Sheila Fischer.'s West Corporation Experience August 2006 - April 2008
Job Recruitment Specialist at Amtec Inc.
Industry Staffing and Recruiting
Amtec Inc.  August 2014 - Present
Amtec Inc.  February 2013 - Present
Amtec Inc.  January 2011 - September 2012
TeleTech  February 2009 - September 2010
TELUS International Philippines  June 2008 - January 2009
West Corporation   August 2006 - April 2008
Alberta AdaptAbilities Association   November 2005 - June 2006
We Care Home Health Services  2001 - 2006

Technical Recruiting, Talent Acquisition, Sourcing, Applicant Tracking..., Recruiting, Screening, Internet Recruiting, Screening Resumes, Human Resources, Contract Recruitment, Employee Relations, Benefits Negotiation, Interviews, Temporary Placement, Cold Calling, Staffing Services, Training

Unciano Paramedical Colleges Inc. - Guadacanal Sta. Mesa Manila   1987 — 1995
Doctor of Dental Medicine, Science and Dentistry

Siena College of Taytay
High School

Stephanie Philpot-Lewis Stephanie Philpot-Lewis Pensacola, Florida Details
Stephanie Philpot-Lewis's West Corporation Experience December 2013 - Present
Job Massage Therapist & Hair Stylist
Industry Apparel & Fashion
West Corporation   December 2013 - Present
Ruby's Hair Gallery   October 2013 - Present

Microsoft Office, Customer Service, Microsoft Word, Microsoft Excel, Social Media, Research, Event Planning, Windows, Event Management, Public Relations, Outlook, Troubleshooting, Photoshop, PowerPoint, Sales, Graphic Design, Facebook, Social Media Marketing, Social Networking, Advertising, Inventory Management, Marketing, Training, Leadership, Wigs, Relaxers, Hair Removal, Hair Care, Hair Extensions, Hair Cutting, Runway, Updos, Cuts, Hair Straightening, Stylists, Keratin Treatment, Eyebrow, Master Colorist, Eyelash Extensions, Manicures, Waxing, Razor Cutting, Precision Haircutting

Fortis Institute   2012 — 2013
Diploma/Certificate, Cosmetology/Cosmetologist, General

Pensacola School of Massage Therapy & Health Careers   2008 — 2009
Diploma/Certificate, Massage Therapy/Therapeutic Massage

Pine Forest High School Pensacola, Florida

Leah Kern Leah Kern Hortonville, Wisconsin Details
Leah Kern's West Corporation Experience July 2014 - Present
Job West Business Solutions
Industry Telecommunications
West Corporation   July 2014 - Present
The Barbers Chair   June 2013 - Present
Studio 54  February 2011 - May 2013
ThedaCare  December 2007 - February 2011

Healthcare, Customer Service, Sales, Cosmetology, Wellness Coaching, Schedules, Bookkeeping, Administrative..., Telephone Skills, Leadership, Coaching, Microsoft Word, Training, Account Management, Microsoft Excel, Microsoft Office

Gill-Tech Academy of Hair Design   2010 — 2011
Technical Degree, Cosmetology/Cosmetologist, General

Fox Valley Technical College   2007 — 2007
Technical Degree, Certified Nursing Assistant

Shawn Hase Shawn Hase Mobile, Alabama Details
Shawn Hase's West Corporation Experience March 2015 - Present
Job Systems Adminsitrator at West Corporation
Industry Information Technology and Services
West Corporation   March 2015 - Present
CPSI  May 2010 - Present

Troubleshooting, Customer Service, Technical Support, Integration, VMware, Software Documentation, SQL, Computer Hardware, Windows, Linux

Allen County Community College   2004 — 2009
Associates of Science , Information Technology

Chiquita Thomas Chiquita Thomas Huntsville, Alabama Details
Chiquita Thomas's West Corporation Experience May 2013 - October 2014
Job Staff Secretary at J.F. Drake State Community and Technical College
Industry Information Technology and Services
J.F. Drake State Community and Technical College   June 2015 - Present
J.F. Drake State Community & Technical College   August 2014 - Present
West Corporation   May 2013 - October 2014
Rollerime Skating Rink   May 2008 - June 2013
Johnson High School  2007 - 2011
Johnson High School  2007 - 2011

Microsoft Office, Customer Service, Microsoft Excel, Management, Microsoft Word, PowerPoint, Public Speaking, Research, Project Management, Leadership, Access, Team Leadership, Windows, Sales, Call Centers, Problem Solving, Customer Satisfaction, Teamwork, Troubleshooting, Teaching

Alabama A&M University Graduate School   2014 — 2017
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General

J. F. Drake State Technical College   2011 — 2014
Associate's degree, Business/Office Automation/Technology/Data Entry, 3.67 GPA

Walela Knight Walela Knight Tulsa, Oklahoma Area Details
Walela Knight's West Corporation Experience February 2009 - March 2011
Job Customer Advocate II, BCBS
Industry Insurance
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas   November 2013 - Present
Simplify  October 2011 - November 2013
West Corporation   February 2009 - March 2011

Telecommunications, VoIP, Troubleshooting, Call Centers, TCP/IP, Technical Support, IP, MPLS, Telephony, Managed Services, T1, Project Management, Solution Selling, Management, Wireless, Microsoft Office, Customer Service

Institute of American Indian and Alaska Native Culture   2005 — 2007
Bachelor of Arts (BA), Museum Studies

Tulsa Community College   2001 — 2005
Associate of Arts (AA), Liberal Arts and Sciences/Liberal Studies

Eliapenda Kopwe Eliapenda Kopwe Mobile, Alabama Area Details
Eliapenda Kopwe's West Corporation Experience August 2005 - March 2011
Job Project Manager/Electrical Engineer
Industry Packaging and Containers
Georgia-Pacific LLC  September 2014 - Present
Elite Security Services  December 2011 - January 2013
Agape Associates Ltd   May 2011 - August 2011
West Corporation   August 2005 - March 2011

Electrical Engineering, Computer Hardware, Digital Electronics, Team Leadership, Leadership, Electronics, Team-oriented, IT Management, Electrical Design, Engineering Management, Training, Computers, Computer Proficiency, Strategic Communications, Communication Skills, Interpersonal..., Electronics Hardware..., Tactical Operations, Goal-oriented..., Project Planning, Project Management

Alabama Agricultural and Mechanical University   2004 — 2009
Bachelor of Science (B.Sc.), Electrical and Electronics Engineering

British Columbia Institute of Technology / BCIT   2002 — 2004
Technician Certificate, Electronics and Wireless Communication

Suparna Ganguly Suparna Ganguly Omaha, Nebraska Details
Suparna Ganguly's West Corporation Experience September 2015 - Present
Job IT Intern at Airlite Plastics Co
Industry Information Technology and Services
West Corporation   September 2015 - Present
Airlite Plastics Co  June 2015 - Present
Jelecos  June 2014 - Present
Infosys  August 2011 - July 2013

C, Java, C++, JavaScript, PL/SQL, Core Java, SQL, Microsoft SQL Server, HTML, Data Structures, Programming

University of Nebraska at Omaha   2013 — 2015
Master's Degree, Computer Science with Networking as concentration

Institute Of Engineering and Management   2007 — 2011
Bachelor's Degree, computer Science and Engineering

Shaleeka Richardson Shaleeka Richardson Durham, North Carolina Details
Shaleeka Richardson's West Corporation Experience October 2012 - October 2014
Job Admissions Representative at ITT Technical Institute
Industry Higher Education
ITT Technical Institute  October 2014 - Present
WYRN 1480 AM   September 2013 - October 2014
West Corporation   October 2012 - October 2014
Elizabeth City State University-W18BB-DTV Station   September 2011 - May 2012
Elizabeth City State University  2010 - 2012

Radio Broadcasting, Simian, Adobe Audition, Editing, Final Cut Pro, Facebook, Microsoft Word, Microsoft Office, Research, Public Speaking, PowerPoint, Event Planning, Teaching, Leadership, Higher Education, Social Media, Avid

Elizabeth City State University   2008 — 2012
Bachelor of Arts (B.A.), Mass Communication/Media Studies

Elizabeth City State University   2008 — 2012
Bachelor of Arts (B.A.), Mass Communication/Media Studies

Kirk McManus Kirk McManus Bellevue, Nebraska Details
Kirk McManus's West Corporation Experience May 2013 - December 2013
Job Nebraska Supreme CourtProbate Division Records Clerk
Industry Judiciary
Nebraska Supreme Court  June 2015 - Present
Oriental Trading Company  January 2014 - June 2015
West Corporation   May 2013 - December 2013
United States Air Force  June 1993 - July 2013
Pizza King  March 1992 - May 1993
SUNY Alfred State College  April 1992 - April 1993

DoD, Security, Team Building, Program Management, Customer Service, Government, Microsoft Office, Systems Engineering, Air Force, Configuration Management, Microsoft Excel, Integration, Resource Management, Project Management, Project Planning, Process Improvement, Information Security, Command & Control, Networking, Troubleshooting, Telecommunications, Military, Vendor Management, Leadership, Management

American Military University   2006 — 2010
Masters degree, Public Administration, Honors

Peru State College   1996 — 2003
Bachelor of Technology (B.Tech.)

Community College of the Air Force   1993 — 1996
Telecommunications Management, Telecommunications Management

Alfred State College - SUNY College of Technology   1991 — 1993
Computer Information Systems, Computer and Information Sciences, General

Sunshine Sims Sunshine Sims Winston Salem, North Carolina Details
Sunshine Sims's West Corporation Experience January 2012 - January 2015
Job Event Coordinator at Sunshine Sims Events
Industry Apparel & Fashion
Sunshine Sims Events   January 2015 - Present
Self-employed  April 2013 - Present
West Corporation   January 2012 - January 2015

Fashion, Apparel, Retail, Merchandising, Customer Service, Microsoft Office, Microsoft Excel, Social Media, Photoshop, Visual Merchandising, Styling, Microsoft Word, Marketing

George washington high shool   2000 — 2003

Allen School-Jamaica

Amber McAfee Amber McAfee Joplin, Missouri Area Details
Amber McAfee's West Corporation Experience March 2003 - November 2005
Job Operations Sales Supervisor at Teleperformance, USA
Industry Telecommunications
Teleperformance, USA  February 2008 - Present
Aegis Communications Group  February 2008 - November 2014
Medical Lodge Inc   August 2006 - February 2008
West Corporation   March 2003 - November 2005
NPC International  December 2000 - August 2002

Customer Service, Call Centers, Operations Management, Customer Experience, Troubleshooting, Workforce Management, Process Improvement, Team Leadership, Customer Satisfaction, Customer Retention, Customer Support, Team Building, Leadership, Problem Solving

Northeast Technology Center-Afton   2006 — 2006
Adult Health Nurse/Nursing

Sheretha Craig Sheretha Craig Huntsville, Alabama Area Details
Sheretha Craig's West Corporation Experience March 2006 - November 2006
Job Management Information Systems Graduate
Industry Information Services
NASA - National Aeronautics and Space Administration  April 2013 - Present
Windham Professional   June 2014 - October 2014
Leasing Agent   March 2012 - December 2012
Georgia Dept Of Revenue  March 2007 - February 2008
West Corporation   March 2006 - November 2006
Benchmark Electronics, Inc.   May 2005 - March 2006
Redstone Arsenal Commissary   August 2003 - May 2005

Alabama Agricultural and Mechanical University   2004 — 2012
Bachelor's Degree, Management Information Systems, General, 3.2

Alabama Agricultural and Mechanical University
Bachelor of Science (B.S.), Management Information Systems, General

Frank Carbin Frank Carbin Huntsville, Alabama Area Details
Frank Carbin's West Corporation Experience August 2014 - February 2015
Job MiDAESS Admin Support at Sparta Inc., A Parsons Company
Industry Executive Office
West Corporation   August 2014 - February 2015
Trees n Trends   January 2014 - July 2014
Parsons  November 2011 - January 2014
Cobham Analytic Solutions  May 2010 - November 2011

Microsoft Office, PowerPoint, Microsoft Excel, Microsoft Word, Event Planning, Customer Service, Outlook, Research, Social Media, Data Entry, Public Speaking, Event Management, Editing, Administrative..., Public Relations, Office Management, Time Management, Non-profits, Marketing, Government, Leadership, Nonprofits, Program Management, Project Planning, Proposal Writing, Teamwork, Data Analysis, Management, Training, Community Outreach, Project Management, Analysis

Alabama Agricultural and Mechanical University   2008 — 2012
Electrical Engineering

University of Alabama at Birmingham   2007 — 2008
Business Administration and Management, General

Ariel Dean Ariel Dean Huntsville, Alabama Area Details
Ariel Dean's West Corporation Experience July 2014 - January 2015
Job Telecommunications Professional
Industry Telecommunications
DIRECTV  March 2015 - Present
West Corporation   July 2014 - January 2015
Redstone at Home   July 2014 - December 2014
Home Instead Senior Care  July 2013 - July 2014
Forever 21  July 2011 - April 2014

Alabama Agricultural and Mechanical University   2011 — 2014
Bachelor of Education (B.Ed.), Kinesiology and Exercise Science

Heather (Wickes) Ripley Heather (Wickes) Ripley Greater Omaha Area Details
Heather (Wickes) Ripley's West Corporation Experience February 2009 - July 2009
Job Sales Development at GoodHire
Industry Writing and Editing
GoodHire  August 2015 - Present
Heather Ripley Massage   June 2011 - Present
GoodHire  January 2015 - August 2015
Inflection  October 2014 - January 2015
National Everything Wholesale   July 2013 - October 2014
Metropolitain Community College   March 2011 - March 2012
PayFlex Systems USA, Inc.   December 2009 - May 2010
BirdDog Solutions  July 2009 - December 2009
West Corporation   February 2009 - July 2009
First National Bank of Omaha  February 2008 - February 2009

Editing, Time Management, English, Customer Service, Account Management, Social Media, Team Building, Coaching, Microsoft Office, Marketing Communications, Strategic Planning, Call Center, Market Research, Microsoft Word, Microsoft Excel, Call Centers, Public Speaking, Training, Sales, Research, Project Management, Management, Creative Writing

Universal College of Healing Arts   2011 — 2012
Massage Therapy, Massage Therapy/Therapeutic Massage, N/A

University of Nebraska at Omaha   1997 — 2002
International Business, International Studies and Business

Wirtschaftsuniversität Wien / Vienna University of Economics and Business Administration   1999 — 2000
International Business/Marketing, Germanic Languages, Literatures, and Linguistics

Iman Gilchrist Iman Gilchrist Greater Chicago Area Details
Iman Gilchrist's West Corporation Experience August 2010 - March 2011
Job Professional
Industry Farming
Chicago Bears  July 2013 - Present
interior garden services   September 2012 - December 2012
West Corporation   August 2010 - March 2011
Huntsville Hospital  January 2008 - February 2010
AVIS  May 2006 - August 2006

Renewable Energy, Energy, Project Management, Microsoft Office, Sustainability, Solar Energy, Strategic Planning, Energy Efficiency, Engineering, Business Strategy, Microsoft Excel, New Business Development, Research, Customer Service, Business Development

City Colleges of Chicago-Harry S Truman College   2011 — 2013
Cosmetology/Cosmetologist, General

Alabama Agricultural and Mechanical University   2005 — 2010
Bachelor of Plant Science (BS), Horticultural Science

Donnisia Tibbs Donnisia Tibbs Huntsville, Alabama Area Details
Donnisia Tibbs's West Corporation Experience September 2005 - October 2006
Job Administrative Professional, HR Assistant
Industry Government Relations
Deltha Corporation  July 2015 - Present
Qualitest Pharmaceuticals  April 2015 - July 2015
SAIC  October 2012 - March 2014
PINKERTON Corporate Risk Management Services  January 2011 - October 2012
Aerotek  November 2010 - January 2011
Premier Professional Systems Inc.   November 2008 - July 2010
Analytical Services Inc.  December 2007 - October 2008
Redstone Federal Credit Union  October 2006 - May 2007
West Corporation   September 2005 - October 2006

Proposal Writing, Program Management, Government, DoD, Security Clearance, Microsoft Office, Outlook, Event Planning, Microsoft Excel, Customer Service, Spreadsheets, Contract Negotiation, Research, PowerPoint, Youth Mentoring, Warranty Tracking

Oakwood University   2010 — 2012
Bachelor of Science (B.S.), Psychology, Magna Cum Laude

John C. Calhoun Community College   2008 — 2009
Associate, Business

Alabama Agricultural and Mechanical University   2000 — 2005
Telecommunications Technology/Technician

Antonio Ragland Antonio Ragland Huntsville, Alabama Details
Antonio Ragland's West Corporation Experience July 2001 - February 2004
Job Enrollment Specialist at Virginia College
Industry Higher Education
Virginia College  January 2013 - Present
LG Electronics AL Inc.   April 2004 - April 2012
West Corporation   July 2001 - February 2004

Enrollment Management, Customer Service, Management, Marketing, Quality Assurance, Telecommunications, Team Leadership, Teamwork, Leadership, Recruiting, Leadership Development, Microsoft Excel, Outlook, Public Speaking

Florida Institute of Technology   2012 — 2013
Master of Science (M.S.), Management/Acquisitions and Contract Management

Alabama Agricultural and Mechanical University   1997 — 2001
Bachelor of Arts (B.A.), Telecommunications

Tossiah Haynes Tossiah Haynes Columbus, Ohio Details
Tossiah Haynes's West Corporation Experience July 2006 - November 2006
Job Medical Assistance/ Medical Screener at Preventive Healthcare LLC
Industry Hospital & Health Care
Preventive Healthcare LLC   September 2012 - Present
Preventive Health Care services   September 2013 - October 2013
Preventive Health care Services, INC   September 2012 - October 2012
Randstad  October 2007 - December 2007
West Corporation   July 2006 - November 2006
Windsor Health Nursing home   January 2001 - September 2001

Hospitals, Phlebotomy, Phlebotomists, Blood Glucose, Blood Pressure, EKG, Medical Terminology

Kaplan College-Columbus   2012 — 2012
Diploma, Medical/Clinical Assistant

Dontreal Greenwood Dontreal Greenwood Fort Worth, Texas Details
Dontreal Greenwood's West Corporation Experience June 2006 - September 2010
Job Intake Specialist at silverback care management
Industry Medical Practice
Silverback Care Management   December 2014 - Present
United States Army Reserve  May 2007 - Present
CorVel Corporation  November 2012 - December 2014
South Texas for Pediatric Care   September 2011 - June 2012
Manpower  2010 - 2012
UPS  September 2010 - December 2011
UPS  September 2010 - December 2011
Quality Urgent Care   June 2011 - September 2011
West Corporation   June 2006 - September 2010

Data Entry, Training, Time Management, Management, Human Resources, Payroll, Analysis, Logistics, Healthcare, Sales, Medical Records, Interviews, Warehousing, Testing, Hospitals, Databases, Shipping, Spreadsheets, Medicine, Vital Signs

Everest Institute-San Antonio   2009 — 2011
Certificate, Certified Medical Assistant, 3.4

James Madison High School   1999 — 2003
Diploma, General Studies

Karen Sipe Karen Sipe Durham, North Carolina Details
Karen Sipe's West Corporation Experience 2009 - 2010
Job PeopleSoft Finance Business Analyst
Industry Higher Education
University of North Carolina at Chapel Hill  May 2013 - Present
NCHICA  May 2012 - August 2012
SPENCE’S FARM   February 2011 - June 2011
West Corporation   2009 - 2010
Simple Graces Home Tea Parties   2006 - 2009
Plano ISD  2000 - 2002
EDS  1997 - 2000
RITE AID CORPORATION  January 1994 - January 1997
Rite Aid  1988 - 1997

Durham Technical Community College   2010 — 2011
Medical Coding and Billing

Computer Learning Network   1986 — 1987
Certification, Computer Operations

Alfred University   1983 — 1983
None, Music Performance

Ithaca College   1982 — 1983
None, Music Performance


Rite Aid Corporation

Nick Hamer Nick Hamer Omaha, Nebraska Details
Nick Hamer's West Corporation Experience September 2013 - November 2013
Job Route Sales Representative at Schwans Home Food Svc
Industry Food Production
The Schwan Food Company  July 2014 - Present
GRH Electronics / Compugas   November 2013 - July 2014
West Corporation   September 2013 - November 2013
Omaha Steaks  March 2013 - May 2013
Omaha Steaks  March 1994 - March 2013
Omaha Steaks  October 2009 - July 2012
Omaha Steaks  March 2007 - October 2009
Omaha Steaks  September 2001 - March 2007
Omaha Steaks  March 1999 - September 2001
Fitness Tech   September 1996 - March 2000

Training, Interviews, Management, Direct Sales, Sales, Team Building, Customer Satisfaction, Coaching, Leadership Development, Human Resources, Team Leadership, Quality Assurance, Sales Rep Training, Customer-focused Service, New Hire Orientations, Teamwork, Process Improvement, Supervisory Skills, Performance Reviews, Hiring Employees, Communicative Skills, Achieving Results, Supervisory Management, Constructive Feedback, Windows, Adherence, Staff Building, Gross Profit, Corrective Actions, Price Setting, Team Management, Staff Development, Analysis, Monitoring Services, Script-writing, Sales Motivator, Verbal & Written..., Increase Productivity, Development & delivery..., Employee Engagement, Proactive self-starter, Contact Centers, On the Job Training, Career Counseling, Supervisor Training, Continued Training and..., Innovation Development, Diversity, Japanese culture, Sales Management

Buena Vista University   1986 — 1990
Bachelor of Arts (BA), Communication and Media Studies

Hokusei Gakuen University   1988 — 1988
Exchange Student, Japanese Language and Culture

Benson High School
High School

Benson West

Dequishia Brisco Dequishia Brisco Greater Chicago Area Details
Dequishia Brisco's West Corporation Experience September 2006 - May 2007
Job The Chicago School of Professional Psychology Graduate Student
Industry Human Resources
The Chicago School of Professional Psychology  December 2009 - Present
CASA of Cook County  June 2010 - December 2010
West Corporation   September 2006 - May 2007

The Chicago School of Professional Psychology   2009 — 2011

Alabama Agricultural and Mechanical University   2005 — 2009
B.A., Psychology

Skip Hanson Skip Hanson Greater Omaha Area Details
Skip Hanson's West Corporation Experience November 2011 - Present
Job Executive
Industry Information Technology and Services
West Corporation   November 2011 - Present
West Corporation   January 2008 - November 2011
West Corporation   September 1999 - December 2007

Process Improvement, Call Center, Leadership, Strategic Planning, Enterprise Software

University of Nebraska-Lincoln   1985 — 1989
Business Administration and Management, General

Senshu University   1987 — 1987

MARSHALEA DANIEL's West Corporation Experience February 2008 - February 2010
Job Aviation Ops Specialist at United States Army Reserve
Industry Government Administration
Department of Veterans Affairs  August 2008 - Present
UNITED STATES ARMY RESERVE  February 2000 - February 2013
West Corporation   February 2008 - February 2010

Customer Service

Amridge University   2007 — 2009

Shannon Hunt Kelly Shannon Hunt Kelly Greater Omaha Area Details
Shannon Hunt Kelly's West Corporation Experience August 2008 - Present
Job Assistant General Counsel at InterCall, Inc a subsidiary of West Corporation
Industry Telecommunications
West Corporation   August 2008 - Present
InterCall  August 2008 - Present

University of Detroit Mercy School of Law   1993 — 1996

Alma College   1989 — 1993

Bad Axe

Phalisha Chapman Phalisha Chapman Huntsville, Alabama Area Details
Phalisha Chapman's West Corporation Experience Operations ManagerElwood Staffing Services, Inc.October 2004 - January 2008
Job Employee Relations & Training Coordinator at West Corporation
Industry Telecommunications
West Corporation   Operations ManagerElwood Staffing Services, Inc.October 2004 - January 2008

Alabama Agricultural and Mechanical University   1985 — 1990
BS, Business Management/English/Mktg

Tonya Watkins Tonya Watkins United States Details
Tonya Watkins's West Corporation Experience November 2008 - October 2011
Comcast Cable  May 2013 - Present
West Corporation   November 2008 - October 2011
West Telecommunications  November 2008 - October 2011

Call Centers, Customer Satisfaction, Troubleshooting, Customer Experience, Training, Team Building, Customer Retention, Windows, Team Leadership, Employee Training, Technical Support

Athens State University   2014 — 2016
Bachelor's degree, Marketing/Marketing Management, General

Alabama Agricultural and Mechanical University   2007 — 2012
Bachelor of Science, Elementary Education

Northwest Shoals Community College   2000 — 2002
Associates of Arts, Liberal Arts

Bill Tubbs Bill Tubbs Huntsville, Alabama Area Details
Bill Tubbs's West Corporation Experience September 2007 - July 2008
Job C.E.O. at Tubbs2 Global
Industry E-Learning
Tubbs2 Global   February 2012 - Present
ADTRAN  September 2011 - Present
Sanmina-SCI  July 2008 - August 2011
West Corporation   September 2007 - July 2008
Benchmark Electronics  March 2007 - September 2007
Communications Test Design, Inc  January 2007 - March 2007
Sanmina-SCI  January 2006 - January 2007

Electronics, Testing, Troubleshooting, Manufacturing, Software Documentation

Alabama Agricultural and Mechanical University   1999 — 2006
Electrical Engineering, Engineering

Central High School

Central High School

Central High School

Francis Okello Francis Okello Huntsville, Alabama Area Details
Francis Okello's West Corporation Experience January 2006 - January 2009
Job President at Okello International
Industry Management Consulting
Okello International   January 2008 - Present
Okello International   January 2007 - Present
West Corporation   January 2006 - January 2009

Alabama Agricultural and Mechanical University   2004 — 2008
Bsc, Agribusiness

Makerere University   2000 — 2003
Bsc, Fisheries and Aquaculture

David Leder David Leder Oshkosh, Wisconsin Area Details
David Leder's West Corporation Experience April 1997 - May 2005
Job Sales Representative Interactive Training at J. J. Keller & Associates, Inc.
Industry Publishing
J. J. Keller & Associates, Inc.   May 2005 - Present
West Business Services  August 1998 - May 2005
West Corporation   April 1997 - May 2005
Build-A Bear Workshop  September 2000 - September 2003

Account Management, B2B, New Business Development, Sales Management, Social Media, Sales Operations, Marketing, Email Marketing, Leadership, Social Media Marketing, Cold Calling, Sales, Salesforce.com, Training, Customer Service, Business Development, Marketing Strategy, Sales Presentations, Selling, Social Networking, Lead Generation, Advertising, Trade Shows, Strategic Planning, Solution Selling, Negotiation, Team Building, Retail, Management

ELCA Lay School   2005 — 2006
2 year study, Theology/Theological Studies

UW LaCrosse Clown Camp   1995 — 1995
1 week semiinar, Clown skills & Character development

Wisconsin Academy   1970 — 1973

Tongia Taylor Tongia Taylor Huntsville, Alabama Area Details
Tongia Taylor's West Corporation Experience October 2007 - August 2010
Job Collections Technicians II at American Red Cross
Industry Telecommunications
American Red Cross  December 2014 - Present
DIRECTV  April 2011 - March 2014
West Corporation   October 2007 - August 2010
Cinram  June 2004 - September 2006

Management, Leadership, Training, Customer Service, Customer Experience, Call Centers, Customer Satisfaction, Problem Solving, Customer Retention

Alabama Agricultural and Mechanical University   2004 — 2008
Bachelor of Science, Business Administration Logistics and Supply Chain Mangaement

ALFONSO JACKSON ALFONSO JACKSON Jacksonville, North Carolina Area Details
ALFONSO JACKSON's West Corporation Experience February 2015 - June 2015
Job Club Supervisor @ Advantage Sales & Marketing
Industry Marketing and Advertising
Tastes and Tips   June 2012 - Present
West Corporation   February 2015 - June 2015
Omaha Steaks  November 2014 - June 2015
Advantage Sales & Marketing  September 2014 - October 2014
Advantage Sales & Marketing  March 2010 - June 2012
advantage sales and marketing  March 2010 - June 2012
FDIYoungevity   October 2011 - March 2012
Assurant Health  January 2010 - December 2011
Aljenterprise   January 2009 - March 2011

Marketing, Microsoft Office, Customer Service, Public Speaking, Sales, PowerPoint, Training, Healthcare, Negotiation, Event Management, Public Relations, New Business Development, Small Business, Online Advertising, Outlook, Process Improvement, Recruiting, Fundraising, Leadership, Microsoft Word, Sales Management, Research, Program Management, Leadership Development, Insurance, Food, Nonprofits, Business Development, Retail, Team Building, Teamwork, Project Management, Social Media Marketing, Budgets, Time Management, Coaching, Advertising, Team Leadership, Customer Satisfaction, Event Planning, Management, Social Media, Microsoft Excel, Social Networking, Inventory Management, Strategic Planning, Marketing Strategy, Entrepreneurship, Employee Relations

Southeastern Industrial Equipment   2007 — 2007

Francis Marion University   2002 — 2004

Allen University   1987 — 1990
NONE, biology/chemistry

Vernita Chandler Vernita Chandler Huntsville, Alabama Area Details
Vernita Chandler's West Corporation Experience May 2014 - May 2015
Job Director of Library Services at Huntsville Bible College
Industry Program Development
Huntsville Bible College   August 2014 - Present
West Corporation   May 2014 - May 2015
Avon  March 2013 - May 2014
Covenant Ministries Church International   June 2008 - March 2013
Alabama A&M University CDC   2011 - 2013
Cheatham Group Inc.   May 2010 - April 2012
Miami-Dade County  November 2003 - September 2007
Center for Minority Studies   2004 - 2007
Miami-Dade County  December 1997 - October 2003
Miami-Dade County  May 1993 - December 1997

Grant Administration, Grant Monitoring, Government Accounting, Non-profit..., Non-profit Leadership, Non-profit Volunteer, Strategic Planning, Event Planning, Office Administration, Microsoft Office, QuickBooks, PCLaw, Community Outreach, Research, Customer Service, PowerPoint, Public Speaking, Small Business, Project Planning, Management, Government, Grants, Event Management, Human Resources, Program Development, Nonprofits, Fundraising, Accounts Payable, Administration, Performance Management, Payroll, Accounts Receivable

Alabama Agricultural and Mechanical University   1981 — 1985
Bachelor's degree, Accounting, 3.0

Ruby McMullen Ruby McMullen Louisville, Kentucky Area Details
Ruby McMullen's West Corporation Experience February 2006 - April 2010
Job Divisonal, Human Resources Director at The Salvation Army
Industry Human Resources
The Salvation Army  June 2014 - Present
Tuskegee University  December 2012 - January 2014
Portfolio Recovery Associates, Inc.   January 2011 - November 2012
West Corporation   February 2006 - April 2010
Virginia School for the Deaf, Blind and Multi-disabled   February 2002 - February 2006
West Corporation   September 1998 - February 2002
West Corporation   June 1997 - September 1998

Employee Relations, Performance Management, Talent Management, Human Resources, Strategic Planning, Benefits Administration, Project Management, Policy, Onboarding, HRIS, Applicant Tracking..., Talent Acquisition, Coaching, Leadership, Training

Chapman University   1987 — 1989
Master's, Human Resource Management/Organization Development

Alabama Agricultural and Mechanical University   1975 — 1979
Bachelor's, English

Arielle Kelso Arielle Kelso Huntsville, Alabama Area Details
Arielle Kelso's West Corporation Experience computer lab technicianAlabama A&M UniversityAugust 2010 - May 2011
Job Customer Care Representive at West Corporation
Industry Higher Education
West Corporation   computer lab technicianAlabama A&M UniversityAugust 2010 - May 2011

Microsoft Office, Higher Education, Teaching, Access, Public Speaking

Alabama Agricultural and Mechanical University
Bachelor of Science (BS), Agribusiness

Donovan L. Jones, MBA Donovan L. Jones, MBA Birmingham, Alabama Area Details
Donovan L. Jones, MBA's West Corporation Experience September 2004 - May 2005
Job Revenue Examiner at Revenue Discovery Systems
Industry Accounting
Revenue Discovery Systems  January 2012 - Present
Revenue Discovery Systems  August 2011 - December 2011
Wells Fargo Capital Finance  July 2011 - August 2011
Advantage Technical Resourcing  April 2011 - July 2011
SunGard Financial Systems  June 2010 - December 2010
SunGard Financial Systems  April 2007 - June 2010
TeleTech  November 2005 - April 2007
West Corporation   September 2004 - May 2005

University of Phoenix   2010 — 2011
Master of Business Administration (MBA), Master in Business Administration

Alabama Agricultural and Mechanical University   1998 — 2004
Bachelor of Science, Major: Accounting; Minor: Computer Science

Kalavani Rupakula Kalavani Rupakula Edmond, Oklahoma Details
Kalavani Rupakula's West Corporation Experience June 2013 - Present
Job Billing Service Manager at AT&T
Industry Telecommunications
West Corporation   June 2013 - Present
West Corporation   October 2010 - January 2014
West Corporation   July 2007 - December 2013
Bank of America  January 2005 - September 2006

Project Management, Sales, Telecommunications, Leadership, Microsoft Excel, Strategic Planning, Team Leadership, Research, Product Management, Customer Satisfaction, Account Management, Customer Service, Vendor Management, Call Centers, Microsoft Office, Process Improvement, Management, Team Building, Customer Experience, Outlook, Training, Troubleshooting

Acharya Nagarjuna University
Masters in English, English Literature (British and Commonwealth)

C. Lynn Gates C. Lynn Gates Washington D.C. Metro Area Details
C. Lynn Gates's West Corporation Experience August 2002 - May 2003
Job Inventory Control
Industry Logistics and Supply Chain
Domino's Pizza Enterprises Limited  May 2013 - Present
Carlson Restaurants / T.G.I. Friday's   May 2011 - Present
W.W Williams  December 2005 - May 2007
West Corporation   August 2002 - May 2003

Organization, Purchasing, Leadership, Quality Control, Logistics, Food, Quality Assurance, Inventory Management, Customer Satisfaction, Customer Service, PeopleSoft, Employee Training, Time Management, Training, Process Scheduler

Kaplan College-Corpus Christi   2011 — 2012

Loni Murdock Loni Murdock Cleveland/Akron, Ohio Area Details
Loni Murdock's West Corporation Experience December 2005 - June 2007
Job Program Support Assistant at Department of Veterans Affairs
Industry Government Administration
Department of Veterans Affairs  August 2009 - Present
Department of Veterans Affairs  August 2009 - July 2014
Fortis College- Ravenna   September 2008 - August 2009
Fortis College  September 2008 - August 2009
West Corporation   December 2005 - June 2007

Data Entry, Administration, Outlook, Medical Records, Microsoft Word, HIPAA, Spreadsheets, Customer Service, Training, Program Management

Kent State University   2011 — 2014
Bachelor's degree, Health/Health Care Administration/Management

Fortis College-Ravenna   2008 — 2010
Associate's degree, Health Information/Medical Records Technology/Technician

Fortis College
Associate of Applied Science, Health Information TechnologyRegistered Health Information Technology certification

Kent State University
Bachelor of Science, 2014; Integrated Health Studies; Healthcare Administration and Systems; Health Information Systems

Rodney Speer Rodney Speer Montgomery, Alabama Details
Rodney Speer's West Corporation Experience November 2010 - March 2011
Job Customer service
Industry Wireless
Atento  March 2015 - Present
Transcom san antonio   January 2014 - August 2014
Wireless Advocates  March 2013 - January 2014
Wireless Advocates  March 2013 - January 2014
Jacobs Creek Job corps   October 2012 - January 2013
Toys R Us  November 2011 - January 2012
Mother's window tint   April 2011 - August 2011
West Corporation   November 2010 - March 2011

Sales, Customer Service, Retail, Merchandising, Visual Merchandising, Cashiering, Loss Prevention, Retail Sales, Inventory Management, Store Management, Customer Satisfaction, Inventory Control, Time Management, Data Entry, Microsoft Office, Microsoft Word, Microsoft Excel, Customer Experience, Telephone Skills, Store Operations, Customer Retention, Telecommunications, Wireless, Leadership, Technical Support

Alabama State University   2007 — 2009

Jefferson Davis High   2003 — 2007

Don Prestidge Don Prestidge Erie, Pennsylvania Details
Don Prestidge's West Corporation Experience August 2007 - March 2009
Job 3D Animator
Industry Animation
Scott Enterprises, Erie PA.   March 2011 - April 2012
Presque Isle Downs and Casino  March 2009 - September 2010
West Corporation   August 2007 - March 2009

Maya, Photoshop, Word, Excel, Flash, Team Building, Team Leadership, 3D animation, Character Animation, Sketchbook Pro, Lightwave, Animation

Alfred State College - SUNY College of Technology   2002 — 2004
Associate of Arts and Sciences (AAS), Graphic Design

Edinboro University of Pennsylvania
Bachelor of Arts (B.A.), Animation, Interactive Technology, Video Graphics and Special Effects

Ashley Slack Ashley Slack Milton, Florida Details
Ashley Slack's West Corporation Experience April 2012 - Present
Job Student at fortis college online
Industry Medical Practice
West Corporation   April 2012 - Present

Spreadsheets, typing 35 wpm, well spoken, word, excel,..., I have get knowledge..., I am determined when I...

fortis college online   2012 — 2013
Associate's degree, Medical Office Assistant/Specialist

Radford M Locklin Technical Center   2010 — 2011
vocational certificate, Medical Office Assistant/Specialist

Phillip Board Phillip Board Airway Heights, Washington Details
Phillip Board's West Corporation Experience October 2011 - April 2012
Industry Computer Hardware
Currently Unemployed  April 2012 - Present
West Corporation   October 2011 - April 2012
Brewer and Co.   July 2009 - April 2010
E and M Products   January 2007 - July 2009
Telespectrum  February 2005 - December 2006

Microsoft Word, Microsoft Excel, Microsoft Office, PowerPoint, Computer Hardware, Adobe Acrobat, Computer Repair, Computers, Fire Protection, Customer Service

Ben Franklin Career Center   2006 — 2007
Certificate of Completion, CISCO Computer Networking

Cabrillo High School   1998 — 2002
HS Diploma, General Studies

Jossie Eaglin Jossie Eaglin Port Arthur, Texas Details
Jossie Eaglin's West Corporation Experience September 2013 - Present
Job Production floor at West Corporation
Industry Legal Services
West Corporation   September 2013 - Present
Texas Department of Corrections  September 2012 - December 2012

Certified Medication..., Registered Medical...

Kaplan College-Beaumont   2012 — 2013
Associate of Arts and Sciences (AAS), Criminal Justice and Corrections

Kaplan College Beaumont,Texas   2009 — 2009
Medical/Clinical Assistant

Lakeyia Edwards Lakeyia Edwards Charleston, South Carolina Details
Lakeyia Edwards's West Corporation Experience 2011 - 2012
Job Telecommunications Professional
Industry Telecommunications
West Corporation   2011 - 2012

Centura College-North Charleston   1998 — 1999
Certificate, Computer Administrative Assistant

Burke High School   1994 — 1997
High School Diploma, Colelge Prep

Venita Hines Venita Hines Mobile, Alabama Details
Venita Hines's West Corporation Experience January 1999 - October 2001
Job Customer Service at TeleTech USA
Industry Outsourcing/Offshoring
TeleTech USA   August 2012 - Present
West Corporation   January 1999 - October 2001
Sears Holdings Corporation  June 1995 - August 1996
Domino's Pizza  March 1994 - August 1996

Customer Service, Volunteering

Alabama State University   1995 — 1997

Mattie T Blount High school   1991 — 1995
High School Diploma

Marlene Brooks Marlene Brooks Huntsville, Alabama Details
Marlene Brooks's West Corporation Experience March 2010 - Present
Job Client Operations Team Lead at West Corporation
Industry Telecommunications
West Corporation   March 2010 - Present
Siemens VDO / Chrysler   August 2005 - January 2009
Palco Telecom  November 1998 - November 2001

Computer Science

J F Drake State Technical College   2009 — 2011
Associate's degree, Computer and Information Sciences and Support Services

Alabama Agricultural and Mechanical University   1986 — 1989

Randi Vigna Randi Vigna Reno, Nevada Details
Randi Vigna's West Corporation Experience January 2012 - May 2012
Job Student at Milan InstituteSparks
Industry Retail
Styles For Less, Inc.   July 2012 - Present
West Corporation   January 2012 - May 2012
Blockbuster  August 2008 - December 2009

Milan Institute-Sparks   2013 — 2013
certificate, Dental Assisting/Assistant

Truckee Meadows Community College   2007 — 2008

Rodney Clifton Rodney Clifton Huntsville, Alabama Details
Rodney Clifton's West Corporation Experience July 2014 - Present
Job Operations Team Supervisor
West Corporation   July 2014 - Present

Research, Microsoft Office, PowerPoint, Microsoft Word, Time Management, Microsoft Excel, Public Speaking, Social Media, Customer Service, Teamwork, Leadership, Photoshop, Event Planning

Chapman University   2015 — 2018
Film Production with an emphasis in Cinematography

Alabama Agricultural and Mechanical University   2009 — 2014
Bachelor's degree, Communication and Media Studies

Ellen Balicki Ellen Balicki Neptune Beach, Florida Details
Ellen Balicki's West Corporation Experience January 2008 - Present
Job listener care representative at West Corporation
Industry Information Technology and Services
Write Score   July 2014 - Present
West Corporation   January 2008 - Present
NCS Pearson  June 2008 - June 2013

Testing, Troubleshooting, Vendor Management, Windows, Access, Call Centers, Linux, Business Analysis, XML, Software Documentation, Program Management, Microsoft Office, Technical Writing, Customer Service, Project Management, Team Leadership, Database Administration, Data Analysis, JavaScript, Windows 7

Stenotype Institute of Jacksonville Inc-Jacksonville   2003 — 2006

Boston College   1977 — 1981
Bachelor of Arts (B.A.), Mathematics and Computer Science

Boston College
Bachelor of Arts (B.A.), Mathematics and Computer Science

Jeleisa Cummings Jeleisa Cummings Huntsville, Alabama Details
Jeleisa Cummings's West Corporation Experience June 2010 - Present
Job Customer Service Represetative at West Corporation
Industry Insurance
West Corporation   June 2010 - Present
Wal-Mart Inc  July 2009 - June 2010
Mental Health Department of Madison County   December 2008 - March 2009

Custome, Health Insurance, Microsoft Office, Claims Handling, Mental Health

Alabama Agricultural and Mechanical University   2006 — 2010
Bachelor of Arts (B.A.), Psychology

Ruskin High School   2002 — 2006

Candelaria Ramirez Candelaria Ramirez San Antonio, Texas Details
Candelaria Ramirez's West Corporation Experience April 2009 - May 2010
Job Graduate of Kaplan College San AntonioSan Pedro
Industry Medical Practice
Cash America  May 2010 - April 2011
West Corporation   April 2009 - May 2010

Bilingual-English/Spanis..., Bilingual Proficiency, Medisoft, Medcin, Optum, Microsoft Word, Microsoft Excel, 35 words per min, DOS, Telephone Skills, Customer Service, Data Entry

Kaplan College-San Antonio-San Pedro   2013 — 2014

San Antonio College   1993 — 1997
Associate of Arts (A.A.), Liberal Arts-Spanish

Kimmie Bradley Kimmie Bradley Pensacola, Florida Details
Kimmie Bradley's West Corporation Experience 2013 - 2013
Job Telecommunications Professional
Industry Telecommunications
West Corporation   2013 - 2013
The Maids Home Services  December 2011 - August 2012
Subway  January 2005 - June 2006

Kaplan College-Corpus Christi   2011 — 2011
Certificate, Dental Assisting/Assistant

Shakita Harper Shakita Harper Elm City, North Carolina Details
Shakita Harper's West Corporation Experience August 2010 - Present
Job Retail Professional
Industry Retail
West Corporation   August 2010 - Present
Xerox state healthcare  January 2013 - January 2014
RITE AID  January 2010 - January 2013
RITE AID  2010 - 2013
West Corp As   January 2009 - January 2010
TA Truck Stop   January 2009 - January 2009
Amf westview lanes   January 2008 - January 2009
Applebee’s Neighborhood Bar and Grill  January 2005 - January 2008

Customer Service, Retail, Inventory Management, Time Management, Merchandising, Microsoft Office, Microsoft Word, Inventory Control, Teamwork, Pharmacists

42   2015 — 2017
AAS, Medical Assisting

Fike High School
High School Diploma

Kristine Steele Kristine Steele Warren, Ohio Details
Kristine Steele's West Corporation Experience October 2007 - August 2008
Job Licensed Practical Nurse at Windsor House Inc.
Industry Hospital & Health Care
Windsor House Inc.  July 2014 - Present
Mercy Health (formerly Catholic Health Partners)   January 2014 - July 2014
Shepherd Of The Valley Lutheran Retirement Services, Inc.   February 2010 - April 2010
West Corporation   October 2007 - August 2008
McDonald's Corporation  February 2005 - February 2007

Customer Service, Microsoft Excel, Microsoft Word, Management, PowerPoint, Public Speaking, Research, Leadership, Strategic Planning, CPR Certified, First Aid, iv thearpy certifed, Healthcare, Nursing, Vital Signs, Hospitals, Medical Records, Phlebotomy

TCTC Adult Training Center   2012 — 2014
Licensed Practical/Vocational Nurse Training

TCTC Adult Training Center   2012 — 2014
Licensed Practical Nurse, Licensed Practical/Vocational Nurse Training

TCTC Adult Training Center   2005 — 2007
Nursing Assistant/Aide and Patient Care Assistant/Aide

lakeview high   2003 — 2007
High School, General Studies

Thomas Rizzuto Thomas Rizzuto Reno, Nevada Details
Thomas Rizzuto's West Corporation Experience June 2012 - November 2013
Job Student at Milan InstituteSparks
Industry Hospital & Health Care
West Corporation   June 2012 - November 2013

Milan Institute-Sparks   2014 — 2014

CLARA ARREDONDO's West Corporation Experience September 2013 - December 2013
Job Medical Practice Professional
Industry Medical Practice
Best Care Pediatrics   2014 - 2014
West Corporation   September 2013 - December 2013

Microsoft Office, Microsoft Excel, Microsoft Word, Receptionist Duties, Medical Records, Medical Terminology, Retail Sales

Vista College   2013 — 2014
Medical/Clinical Assistant

Deborah Staats-Moran Deborah Staats-Moran Reno, Nevada Area Details
Deborah Staats-Moran's West Corporation Experience January 2012 - May 2013
Industry Consumer Services
Unemployed/  July 2008 - Present
West corporation   January 2012 - May 2013
Innotrac  February 2007 - April 2010

Rim of the world high school   1981 — 1982
General studies

Career Collage of Northern Nevada

Milan Institute-Sparks

Jasmine Fluker Jasmine Fluker Metairie, Louisiana Details
Jasmine Fluker's West Corporation Experience July 2013 - May 2014
Job Special Education Teacher (Science and Social Studies) at Renew Therapeutic Community School
Industry Education Management
ReNew Therapeutic, Teach for America   July 2015 - Present
Mildred Osborne Charter School, Teach for America   May 2014 - Present
West Corporation   July 2013 - May 2014
Precious Little Ones LLC   May 2008 - May 2011
Faulkner technical cooperative -Whitley Elementary   August 2007 - May 2008

Educational Leadership, Secondary Education, Science, Life Sciences, Earth Science, Physical Sciences, IEP, Group Therapy, Lesson Planning, Data Analysis, Data Entry, Databases, Business Analysis, Business Strategy, Creative Solutions, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Project, Microsoft Publisher, Dreamweaver, HTML Scripting, HTML5

Louisiana College
MASTERS, Art of Teaching Ed Leadership

Alabama Agricultural and Mechanical University
B.S, Business Administration/Management Information Systems

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