West Corporation
Industry: Telecommunications company
DescriptionWest Corporation is a private telecommunications services provider based in Omaha, Nebraska. It became a subsidiary of Apollo Global Management on October 11, 2017. Headquarters: Omaha, Nebraska, United States CEO: John Shlonsky (Nov 2017–) Number of employees: 9,659 (2018) Founded: 1986 Subsidiaries: InterCall, InXpo, Inc., Intrado,
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West Corporation Employees
Community Options, Inc. September 2013 - Present
West Corporation March 2012 - May 2013
Progressive Life November 2010 - September 2011
Technicolor August 2008 - January 2009
Red Cats U.S.A. April 2007 - September 2007
Skills
Microsoft Works, Data Entry, Customer Service, Internet Explorer, Phone Etiquette, Fast Food, Restaurant Marketing, Medication Adherence, Medication Reminders, Payment Card Processing, Direct Sales, Assembly Lines, Warehousing, Call Centers, Electrical...
Education
Brown Mackie College-San Antonio 2014 — 2016
Associate of Science (A.S.), Health/Health Care Administration/Management
Milan Institute of Cosmetology-San Antonio Windcrest 2009 — 2010
CERTIFIED, ESTHETICIAN
SelectSource September 2010 - Present
Nationwide Insurance February 2014 - April 2014
West Corporation July 2009 - August 2013
Skills
Customer Service, Microsoft Office, Training, Employee Benefits, Leadership, Microsoft Word, Outlook, Call Centers, Process Improvement, Microsoft Excel, Team Building, Sales
Education
Universidad Mexicana del Noreste 1992 — 1994
Bachelor of Business Administration (BBA), Business Administration and Management, General
SPCA of Northern Nevada June 2011 - Present
West Corporation February 2014 - August 2014
Sierra Safari Zoo June 2010 - July 2010
Truckee Meadows Community College June 2006 - February 2007
Truckee Meadows Community College July 2005 - August 2005
University of Nevada-Reno 2004 - 2004
Skills
Computer Literate, Cash Handling, Cashiering, Microsoft Office 2007, Mac OS X, iWork, Graphic Design, Makeup Application, Product Reviews, Video Blogging, Blogging, Answering Phones, Filing, Excel, Dogs, Social Networking, Photography, Facebook, Writing, Cash Register, Customer Service, Makeup Artistry, OS X, Telephone Skills
Education
Full Sail University 2015 — 2017
Bachelor of Science (B.S.), Game Art
Milan Institute of Cosmetology-Reno 2012 — 2013
Cosmetology, Cosmetology/Cosmetologist, General
Truckee Meadows Community College 2009 — 2009
Dietary manager Certification, Dietary Management, 3.8
Alorica March 2013 - December 2013
ACS May 2012 - February 2013
Redcats February 2011 - May 2012
Time Warner Cable June 2009 - January 2011
West Corporation December 2003 - March 2009
GC Services April 2000 - November 2003
Archstone May 1997 - December 2000
Skills
Accounts Receivable, Accounting, Accounts Payable, Account Reconciliation, Financial Reporting, General Ledger, Microsoft Excel, Invoicing, QuickBooks, Financial Analysis, Microsoft Office, Microsoft Word, Outlook, Payroll, Journal Entries, Budgets, Auditing, Forecasting, Financial Accounting
Education
Academia de Studii Economice din București 1979 — 1983
Bacalaureat Diploma, Accounting and Business/Management
West Corporation January 2014 - Present
Greater San Antonio Transportation May 2011 - January 2013
Stark Talent 2013 - 2013
Bel Furniture June 2009 - May 2010
Skills
Customer Service, Microsoft Excel, Microsoft Word, Microsoft Office, Front Office, Filing, Multi-line Phone, Dispatching, Scanners, Copying, Cash Handling Experience, Credit Card Transaction..., Customer Satisfaction, Management, Telecommunications, Call Centers, Team Leadership, Customer Experience
Education
Career Quest 2001 — 2001
Certified Nurses Assistant, Certified Nurses Assistant
Sam Houston High School 1998 — 2001
USfalcon December 2014 - Present
West Corporation September 2013 - November 2014
Scientific Research Corporation August 2012 - June 2013
United States Air Force April 2005 - June 2012
USNORTHCOM April 2000 - April 2005
AFOTEC 1998 - 2001
AFWMPRT 1992 - 1996
Skills
Operational Test, VBA, Databases, Optimizations, SQL, Modeling, Simulations, Optimization, Operations Research, Six Sigma, Integration, Project Planning, Analysis, Defense, Security Clearance, Data Analysis, Statistics, SPSS, JMP, Matlab, Lessons Learned, Air Force, Top Secret, Requirements Analysis, Analytics
Education
Air Force Institute of Technology-Graduate School of Engineering & Management
Masters, Operations Research
United States Air Force Academy
BS, Operations Research
Temple B'nai Israel January 2013 - Present
West Corporation July 2011 - September 2011
Little Caesars August 2010 - July 2011
Outback Steakhouse May 2007 - August 2010
Skills
Organizational..., Craft Services, Childcare, Cooking, Cake Decorating, Microsoft Office, ServSafe, Charity Work, Customer Satisfaction, Training, Management, Hair Care, Crochet, Multi-skilled, Multi-tasked, Serving Others
Education
Platt College-North OKC 2011 — 2012
Servsafe Certified, Culinary Arts/Chef Training
Putnam City Original H.S. 2005 — 2007
GED, High School/Secondary Diplomas and Certificates
West Corporation January 2015 - Present
Agnes Scott College January 2012 - December 2014
Agnes Scott College January 2012 - December 2014
Texas A&M College of Medicine May 2014 - August 2014
Iron Skillet Restaurants July 2012 - December 2013
Sonic Drive-In April 2008 - August 2011
Skills
Biology, Chemistry, Statistics, French, Science, Gel Electrophoresis, Laboratory, PCR, Microscopy, Cell Culture, Data Analysis, Laboratory Skills, Scientific Writing, Research, Western Blotting, SPSS, ELISA, Biochemistry, DNA extraction, SDS-PAGE
Education
Agnes Scott College 2011 — 2014
Bachelor of Science (BS), Biology
Lamar University 2009 — 2011
West Corporation June 2014 - Present
Enterprise Holdings Inc. July 2012 - October 2014
Wescon Products February 2011 - July 2012
Skills
Troubleshooting, Computer Hardware, Windows 7, Computer Repair, Software Installation, Manufacturing, Microsoft Operating..., Active Directory, XP, Electronics, Windows, Soldering, Testing, Maintenance & Repair, Hardware, Microsoft Office, Network Administration, Printers, Process Improvement, Windows Server, Technical Support, Software Documentation, Laptops, Computer Security, Windows Vista, A+ Certified, Help Desk Support, Networking, Operating Systems, Routers, Wireless Networking, Windows XP
Education
ITT Technical Institute-Wichita 2009 — 2011
AS, Computer Networking Systems
Helping Hands Housekeeping February 2001 - Present
WIS International November 2013 - September 2014
West Corporation February 2013 - November 2013
Embassy Suites January 2012 - May 2013
Toys R Us June 2012 - April 2013
Hilton Worldwide 1900 - 2010
Skills
Human Resources, Interpersonal..., Business Strategy, Talent Management, Development Of Employees, Staff Development, Employee Relations, Employee Training, Onboarding, Staff Retention, Supervisory Skills, Customer Service, Customer Satisfaction, Management, Taleo, PeopleSoft, Oracle HR, Oracle Reports, Communication, Accounts Payable, IT Solutions, Microsoft Office, Network + Certified, Recruiting, Training, Interviews, Leadership, Applicant Tracking..., HRIS, Team Building, Talent Acquisition, Coaching, Performance Management, Hiring, Employee Engagement, Internet Recruiting, Time Management, Sourcing, Temporary Placement, Leadership Development, Screening, New Hire Orientations, Technical Recruiting, Sales
Education
Bellevue University 2013 — 2015
Bachelor of Applied Science (BASc), Human Resources Management/General
Bellevue University 2013 — 2015
Bachelor of Applied Science (B.A.S), Human Resources Management/Project Management, 3.8
Kaplan University-Council Bluffs Campus 2010 — 2012
Associate of Arts and Sciences (A.A.S.), Business Administration and Management, General
Iowa Western Community College 2007 — 2008
Genral Studies, High School/Secondary Diplomas and Certificates
West Corporation August 2012 - March 2013
Denny's January 2012 - August 2012
Asurion May 2010 - December 2011
Papa John's International August 2008 - July 2009
Skills
Customer Service, Customer-focused Service, Customer Support, Customer Experience, Servers, Waitressing, Restaurants, Medical Education
Education
Fortis Institute-Pensacola 2009 — 2010
Associate's Degree, Medical/Clinical Assistant, 3.6
Milton High School 2005 — 2009
High School, General Studies, 2.6
West Corporation November 2013 - Present
Ruby Tuesday September 2010 - October 2013
Metro Nashville Parks June 2010 - August 2013
Skills
Restaurant Management, Restaurants, Food Service, Bartending, Serve Safe Certified, Food & Beverage, ServSafe, Menu Development, Hospitality, Food, Fine Dining, Time Management, Open Table, Cash Handling Experience, Customer Service, Leadership, Microsoft Word, Microsoft Office, Data Entry, Customer Satisfaction, Microsoft Excel, Telephone Skills, Coaching, Cashiering, Teamwork
Education
Alabama Agricultural and Mechanical University 2010 — 2015
Escambia County Schools August 2013 - Present
Gulf Coast Media Group June 2010 - Present
Freelance Graphic Designer May 2008 - Present
Escambia County Schools April 2013 - May 2013
West Corporation October 2012 - April 2013
Compu-Graphix June 2011 - July 2011
Alabama State University June 2010 - August 2010
Pensacola Voice Newspaper March 2009 - July 2010
City of Pensacola Summer Camp at Fricker Center June 2005 - August 2008
Skills
Photoshop, PowerPoint, Publishing, Graphic Design, QuarkXPress, Windows, Microsoft Word, Twitter, YouTube, Internet, iPhone, Microsoft Office, Customer Service, Fine Art, Social Networking, Magazines, Microsoft Excel, Graphics, Advertising, Editing, Photography, Layout, Logo Design, Social Media, Mac, Adobe Creative Suite, Illustrator, InDesign, Marketing, Flyers, Business Cards, Posters, Typography, Visual Communication, Brochures, Newsletters, Corporate Identity, Digital Photography, Branding, Image Editing, Facebook, Banners, OS X, Image Manipulation, Art Direction, Art, Corporate Branding, Book Design, Book Covers, Creative Direction
Education
Alabama State University
BA, Graphic Design
Genesis Community Rehab August 2014 - Present
MHCMC January 2014 - September 2014
The Riley Behavioral and Educational Center August 2006 - January 2014
West Corporation March 2002 - July 2005
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Social Media, Autism Spectrum..., Case Managment, Psychological Assessment, Psychopharmacology, Medicare, Counseling Psychology, Administrative Work, Dual Diagnosis, Group Therapy, Treatment, Case Management, Crisis Intervention, Customer Service, Public Speaking, Mental Health, Nonprofits, Leadership, Program Development, Training, Teaching
Education
Alabama Agricultural and Mechanical University 2006 — 2009
Master's degree, Clinical Psychology
Oakwood College 2001 — 2005
Bachelor's degree, Psychology
CHRISTUS Health February 2010 - Present
Red Apple Resources of South Texas, Inc. 2000 - 2010
West Corporation 1994 - 1999
Skills
Administrative..., Office Management, Data Entry, Spreadsheets, Fax, Calendaring, Office Equipment, Filing, Confidentiality, Expense Reports, 10 Key, Multi-line Phone, Telephone Skills, Medical Terminology, Appointment Scheduling, Invoicing, Receptionist Duties, Administrative Work, Business Correspondence, Records Management, Office Administration, Expenses, Phone Etiquette, Calendars, Invoice Processing, Travel Arrangements, Microsoft Publisher, Administrative..., Administration, Healthcare Management, Team Building, Healthcare, Hospitals, Management
Education
Northeast Lakeview College
Grifols January 2015 - Present
Focus Live Martini Bar & Grill September 2013 - January 2015
Crestwood Medical Center January 2012 - September 2013
Crestwood Medical Center June 2013 - August 2013
West Corporation December 2010 - January 2012
West Corporation March 2005 - December 2010
West Corporation October 2003 - December 2010
Skills
Software Quality..., Requirements Analysis, Training, Process Improvement, Quality System, Test Cases, Test Planning, Project Management, Performance Management, Testing, Vendor Management, Software Documentation, Operations Management, Program Management, Change Management, Validation, GCP, Test Management, Quality Management, Team Leadership, Quality Assurance, Customer Service, Healthcare Management, Quality Auditing, Six Sigma, Management, Call Centers, Sop, Team Building, Healthcare, Hiring, Leadership, Data Entry, Customer Satisfaction, Coaching, Policy, Time Management, Research, Customer Experience, Presentations, Microsoft Excel, Human Resources, Business Analysis, Employee Engagement, Access, Interviews
Education
Alabama Agricultural and Mechanical University 2008 — 2010
Master of Science (MS), Biology/Biological Sciences, General
University of Alabama in Huntsville 2003 — 2008
Bachelor of Science (BS), Biology/Biological Sciences, General
Lee High School 1997 — 2001
Advanced Diploma
Navy Federal Credit Union October 2013 - Present
Sprint March 2009 - October 2013
West Corporation January 2007 - December 2008
C.A.T.L.L.C April 2005 - December 2006
Skills
Project Management, User Management, Active Directory, Service-Now, Customer Service, Event Management, Outlook, Computer Hardware..., Gmail, Conflict Resolution, ITIL v3 Foundations..., ITIL, Call Centers, IT Service Management, Software Documentation, Troubleshooting, Technical Support, Quality Assurance, Management, WiMAX, Knowledge Managment, TCP/IP, Computer Network..., Avaya, Knowledge Management, Wireless, Telecommunications, Help Desk Support, Computer Hardware, Software Installation, Customer Experience, Windows 7, Networking, Service Desk, VPN, Windows XP, System Administration, Customer Satisfaction, Mobile Devices, SharePoint
Education
Radford M Locklin Technical Center 2003 — 2004
★Oncort Professional Services★ January 2011 - Present
Hoover Chamber of Commerce 2011 - Present
Alabama A&M University Alumni Association Incorporated 2011 - Present
William Rogers Community Development Corporation 2012 - 2014
T-Mobile July 2010 - March 2012
Jan-Pro Cleaning Systems December 2007 - October 2010
T-Mobile August 2009 - July 2010
T-Mobile March 2005 - August 2009
T-Mobile January 2004 - March 2005
West Corporation May 2001 - December 2003
Skills
Sales Management, Sales, Strategic Planning, Customer Service, Sales Operations, Retail, Team Building, Marketing, Microsoft Office, Coaching, Leadership, Customer Satisfaction, Analysis, Process Improvement, Budgets, Management, Training, Business Planning, Performance Management, Product Development, Leadership Development, Contract Negotiation, Business Development, Team Leadership, Small Business, New Business Development, Operations Management, Direct Sales, Customer Retention, Marketing Strategy, Account Management, Entrepreneurship, Selling, Public Speaking, Start-ups, Strategy, Negotiation, Time Management, Recruiting
Education
Alabama Agricultural and Mechanical University 1996 — 2001
Bachelor of Science, Finance
UnitedHealth Group October 2012 - Present
West Corporation July 2011 - October 2012
Hall-Wright General Agency October 2010 - July 2011
Argonaut Group March 2001 - December 2008
Skills
Insurance, Property, Commercial Insurance, Casualty Insurance, Underwriting, Claim, Claims Management, Risk Management, Process Improvement, Legal Liability
Education
Career Quest 2009 — 2010
Medical Insurance Management Specialist, Billing & Coding, Insurance Management, Medicare/Medicaid, Graduated Top Honors
Self Study 2005 — 2008
Underwriting, Passed
Asurion December 2013 - Present
West Corporation March 2013 - December 2013
Verizon Wireless February 2011 - March 2013
West Corporation 2003 - February 2011
Skills
Telecommunications, Wireless, Troubleshooting, CDMA, Customer Experience, Technical Support, Cellular Communications, Call Centers, Leadership, Coaching, Management, Human Resources, Operations Management, Team Building, Quality Assurance, Microsoft Office, Critical Thinking, Analytical Skills, Communication, Strategic Planning, Negotiation, Employee Training, Subject Matter Experts, System Monitoring, Business Model..., Innovation Development, Mock Interviews, Interview Skills, Customer Service
Education
Alabama A&M University Graduate School
Bachelor's Degree, Political Science and Government
American InterContinental University
Master's Degree, Business Administration, Management and Operations
American Airlines April 2015 - Present
Charlotte Russe October 2011 - April 2013
West Corporation March 2009 - December 2011
Mechanics and Farmers Bank September 2005 - May 2006
Skills
Customer Service, Sales, Leadership, People Management, Customer Relations, Office Administration, Employee Training, Account Management, Time Management, Office Management, Clerical Skills, Appointment Scheduling, Cash Management, Cashiering, Typing, Event Planning, Microsoft Office, People Development, Adobe Creative Suite
Education
Aveda Institute-Chapel Hill 2008 — 2008
Certificate
AGC of St. Louis April 2013 - Present
West Corporation November 2008 - December 2011
Education
Alabama Agricultural and Mechanical University
Bachelor of Science (B.S.), Business, Management, Marketing, and Related Support Services
Perrigo Company plc May 2012 - Present
Sergeant's Pet Care Products June 2011 - September 2011
Granite City Food & Brewery January 2011 - September 2011
Kroger August 2006 - January 2011
West Corporation May 2010 - August 2010
Skills
Social Media, Facebook, Marketing, Advertising, Social Media Marketing, Photoshop, Digital Photography, Graphic Design, Microsoft Office, Adobe Creative Suite, Writing, Event Management, Copywriting, InDesign, Email Marketing, Web Design, Creative Writing, Blogging, Adobe InDesign, Adobe Illustrator, Japanese, Customer Service, Social Networking, iMovie, Twitter, Brand Management, Video Editing, Content Management, HTML, CSS
Education
University of Nebraska-Lincoln 2008 — 2012
Bachelor's Degree, Advertising, Japanese, East Asian Studies
Metropolitan Community College 2014 — 2016
Certificate, Design and Interactive Media Arts Entrepreneurship
専修大学 / Senshu University 2011 — 2011
Study Abroad Student, Marketing, Japanese
Abstemious Outpatient Clinic 2014 - Present
West Corporation February 2013 - February 2014
Skills
Microsoft Word, Microsoft Excel, PowerPoint, Microsoft Office, Customer Service, Research, Public Speaking, Teamwork, English, Windows, Event Planning, Outlook, Teaching, Time Management, Team Leadership, Leadership Development, Fundraising, Case Management
Education
Whitworth University-Adult Degree Programs 2015 — 2018
Bachelor of Social Services, Chemical Dependency
Spokane Falls Community College 2012 — 2014
Associate of Arts and Sciences (AAS), Chemical Dependency / Addiction Counsoler
Pizza Hut 2012 - 2013
West Corporation January 2011 - August 2011
Education
Stautzenberger College-Brecksville 2013 — 2013
Veterinary Office Assistant Certificate
Wittenburg University 2009 — 2010
Paradies (Airport Concessions) 2013 - Present
CompTech Computer Technologies, Inc. 2010 - 2013
West Corporation 2007 - 2010
Skills
Recruiting, Training, Human Resources, Employee Relations, Onboarding, Interviews, Employee Training, Process Improvement, Requirements Analysis, Employee Benefits, Performance Management, Leadership, Leadership Development, Team Building, Program Management, Microsoft Office, Outlook, Access, Talent Acquisition, Customer Service
Education
Central Michigan University 2012 — 2013
Master of Science (M.S.), Information Management
Alabama Agricultural and Mechanical University 2006 — 2010
Bachelors of Science, Business Management
JFE Ent. October 2013 - Present
Quantum Design & Development 2010 - Present
InfoCision Management Corporation August 2009 - November 2009
West Corporation March 2009 - August 2009
Superior Beverage Group June 2007 - August 2008
Skills
Adobe Creative Suite, Computer Hardware, Computer Proficiency, Computer Repair, Computer Graphics, Information Technology, Graphic Design, Web Design, HTML, CSS, Digital Sketching, Sketching, Conceptual Art
Education
DeVry University-Ohio 2013 — 2016
B.A.S., Multimedia Design & Development
Full Sail University 2011 — 2012
Bachelor of Arts (BA), Game Art
Art Institute of Pittsburgh 2009 — 2011
Bachelor of Arts (BA), Graphic Design
ITT Technical Institute-Youngstown 2009 — 2009
Bachelor of Science (BS), Information Technology
Youngstown State University 2006 — 2008
Information Technology
Choffin Career and Technical Center 2004 — 2006
Multimedia Productions
Chaney High School 2002 — 2004
General Studies
Open2Study
Coursera
Aspire Lifestyles 2014 - Present
Teleperformance June 2013 - June 2014
Aspire Lifestyles 2014 - 2014
West Corporation July 2011 - February 2012
West Corporation May 2010 - July 2011
West Corporation January 2009 - May 2010
West Corporation August 2006 - January 2009
West Corporation March 2006 - August 2006
Skills
Call Center..., Start-ups, Workforce Planning, Sales Management, People Skills, people, Customer Service..., Training Management, Executive Reporting, Client Development, Office Management, Master Scheduling, Leadership, Management, Human Resources, Program Management, Technical Support, Call Centers
Education
Adamson University 2001 — 2006
Bachelor’s of Science, Computer Engineering
St. Augustine Academy 1996 — 2001
Computer Perceptions January 1998 - Present
West Corporation September 2001 - September 2003
Skills
Computer Engineering, Linux System..., Linux Firewalls, Linux Server, Apache, Web Design, Web Development, Web Applications, Secure FTP, Web Servers, File Servers, Application Servers, Database Servers, Print Servers, Linux Tools, Management, Website Development, Project Management, Microsoft Office, Business Strategy, Leadership, Business Development, Program Management, Marketing, Marketing Strategy, Change Management, Integration, PhpMyAdmin, WordPress, CGI/Perl, C Programming
Education
Oklahoma State University-Oklahoma City 1993 — 1993
Computer Engineering
University of New Mexico-Los Alamos Campus 1983 — 1984
Computer Engineering
University of Oklahoma 1978 — 1982
Bachelor’s Degree, Electrical and Electronics Engineering
Express Scripts October 2014 - Present
District 81 Schools January 2013 - June 2013
West Corporation 2003 - 2003
Hinshaw's Motorcycle store October 1992 - December 1994
Skills
Text Editing, Tattoo, Personal Branding, Choreography, Self Defense, Defensive Driving, Racing, Homeschooling, Office Administration, Security, Problem Solving, Sales Management, Sales, Barter, Portrait Photography, Qualified Mediator, Gymnastics, Bodybuilding, Work Independently with..., Minimalism, Motivational Speaking, Coordination, Weight Training, Gym, Human Anatomy, Karate, Sports Nutrition, Body Composition, Functional Assessments, Entrepreneurship, Wellness, Public Speaking, Advertising, Teaching, Team Building, Training
Education
Inland Massage Institute 2014 — 2015
LMP, Massage Therapy
Spokane Community College 2010 — 2014
transfer
Highline Community College 1997 — 1997
West Corporation May 2013 - Present
C. Readus Photography October 2010 - Present
Skills
PowerPoint, Customer Service, Microsoft Office, Photoshop, Public Speaking, Microsoft Word, Microsoft Excel, Editing, Social Media, Blogging, Adobe Creative Suite, Digital Photography, Creative Writing, Graphic Design, Illustrator, Leadership, Photography, Teaching, Social Media Marketing, Windows
Education
Alabama Agricultural and Mechanical University 2007 — 2012
Almighty Consultants September 2002 - Present
West Corporation October 2006 - November 2012
Bimmer-Benz Auto Service June 2012 - October 2012
Law Office of Michael Bergin August 2007 - September 2010
Fulton County Solicitor General's Office June 2005 - July 2006
Law Office of Christopher L. Walker, P.C. January 1999 - June 2005
Skills
Banner Program, Windows XP, Windows 3.1, 95 and 98, Microsoft Office Suite, Word Perfect 7.0 and 8.0, Word Perfect 5.1, 6.0..., Elite, Lotus, E-mail, Novell Netware with..., QuickBooks, Georgia Notary, Customer Service, Purchasing, Microsoft Office, Strategic Planning, Team Building, Inventory Management, Civil Litigation, Human Resources, Negotiation, Fundraising
Education
Shorter University 2010 — 2012
Bachelor of Science (B.S.), Human Services
Shorter University 2007 — 2010
Associate of Science (A.S.), Leadership
PJA School 1989 — 1990
Paralegal Certificate, Advanced Paralegal Studies
West Corporation June 2015 - Present
First Data Corporation April 2007 - December 2014
TD Ameritrade March 2006 - April 2007
CSG International October 2003 - December 2005
Skills
Microsoft Office with..., ODBC, CABS, Digital..., Variance Analysis, Account Reconciliation, General Ledger, Finance, Accounting, Accruals, Journal Entries, Financial Forecasting, Invoicing, Payroll, Microsoft Access, Microsoft Excel, Management, Microsoft Word, Access, Sarbanes-Oxley Act, Auditing, Accounts Payable, Process Improvement, Business Analysis, Leadership
Education
Bellevue University 1994 — 1998
Bachelor of Arts (B.A.), Accounting
Sherubtse College
Sherubtse College
United States Army Reserve July 2011 - August 2014
McDonald's Corporation October 2013 - November 2013
TLC March 2004 - August 2011
PCF - Publishers Circulation Fulfillment October 2010 - March 2011
Best Buy October 2010 - January 2011
West Corporation August 2009 - April 2010
Skills
Army, Operational Planning, Forklift Operator, Transportation, Inventory Management, Troubleshooting, Team Building, Customer Service, Distribution Center..., Microsoft Office, Leadership, Data Entry, Team Leadership, X-Ray ( Traditional &..., Basic/ Specialty Tray..., Restoring Procedures, OSHA Trained, Filing/ Editing, Dental Terminology, HIPAA, Typing, Scheduling, Chair-Side Assiting, Four-Handed Dentistry, Coronal Polishing, CPR Certified, Front Office Procedures, MS Office
Education
Everest College-Atlanta West 2014 — 2015
Certified Dental Assistant, Dental Assisting/Assistant, 4.0
Pensacola High School 2005 — 2009
High School Diploma, High school
West Corporation Sales AssociateWalmartApril 2000 - January 2008
Skills
Microsoft Office, Customer Service, Microsoft Word, Management, Microsoft Excel, Leadership, Social Media, Event Management, Marketing Strategy, Entertainment, Music, Music Production, Social Media Marketing, Team Leadership, Social Networking
Education
Virginia College-Pensacola 2005 — 2007
Associate of Arts (A.A.), Criminal Justice and Corrections
Pensacola Junior College 1995 — 1996
Certified nursing assistant, Certified nursing assistant
Morgan County Department of Human Resources August 2014 - Present
First Stop INC December 2012 - August 2014
West Corporation March 2009 - June 2012
Skills
Social Services, Social Skills, Behavioral Health, Customer Service, Computers, Personal Development, Mental Health, Community Development, Community Outreach, Program Development, Adolescents, Mental Health Counseling, Case Management, Conflict Resolution
Education
Alabama Agricultural and Mechanical University 2012 — 2014
Master's degree, Social Work
Alabama Agricultural and Mechanical University 2008 — 2012
Bachelor of Arts (B.A.), Social Work
West Corporation 2011 - 2012
Education
Vista College 2011 — 2012
Medical/Clinical Assistant
Penncro Associates September 2012 - Present
Self Employed May 2010 - September 2012
West Corporation 2006 - 2010
Skills
Troubleshooting, Telecommunications, Telephony, VoIP, IVR, Technical Support, ACD, Cabling, T1, CTI, Switches, ISDN, XP
Education
Alvin Community College 1998 — 1999
Business Office Technology, Microcomputer Technology, 3.8
West Corporation June 2012 - Present
EXAL Corporation March 2010 - April 2012
Skills
Computer Animation, Computer Graphics, Computer Engineering, Troubleshooting, Windows, Digital Imaging, Microsoft Office, Customer Satisfaction, Management, Six Sigma, Linux, C++, Illustrator, Java, HTML, Microsoft Excel, Customer Service, Microsoft Word, Programming, Operations Management, Python, JavaScript, Computer Hardware
Education
ITT Technical Institute-King of Prussia 2008 — 2011
Bachelor's degree, Computer Animation/Computer Engineer Technical Support
Freelance November 2011 - Present
West Corporation May 2011 - December 2011
West Corporation May 2011 - December 2011
Marshall's June 2010 - May 2011
AAMU Center for Irradiation of Materials January 2010 - May 2010
AAMU Center January 2010 - May 2010
Skills
Depositions, C++, C, Windows 7, Windows, Microsoft Office, IBAD, Research Project..., Electrical Engineering, Electronics, Digital Electronics, Legal Research, Electrical Testing
Education
Alabama Agricultural and Mechanical University 2005 — 2010
Bachelor of Science (B.S.), Electrical and Electronics Engineering
Alabama A&M University (AAMU)
BS, Electrical Engineering
Benjamin E. Mays High School
West Corporation January 2014 - Present
Bellevue University May 2012 - August 2012
An-Najah National University October 2007 - August 2011
Skills
Teaching, Programming, JavaScript, C++, Java, Software Development, Computer Science, C, .NET, Algorithms, SQL, C#, Windows, HTML, Software Engineering, Research, Data Analysis, PHP, MySQL, Python, Eclipse
Education
University of Nebraska at Omaha 2011 — 2013
Master's degree, Computer Science
An-Najah National University - Nablus 2003 — 2007
Bachelor's degree, Computer Science
Right Price Home Improvement November 1993 - Present
General Motors April 2013 - October 2013
West Corporation October 2006 - March 2008
Radio Shack September 2005 - September 2006
U.S. Army Network Enterprise Technology Command October 1986 - October 1993
Skills
Electrical Engineering, Electronics, Electricians, Power Distribution, Power Systems, PLC, Switchgear, Instrumentation, Electricity, SCADA, Power Electronics, Commissioning, Power Generation, Automation, Control Systems Design, Project Engineering, Pspice, Public Speaking, Customer Service, Leadership, Microsoft Office, Team Building, Troubleshooting, Microsoft Excel
Education
New Castle School of Trades 2010 — 2012
Associate's degree, Electrical Engineering Technologies/Technicians
New Castle School of Trades
Associates Degree, Electrical Technology
Choffin Career Center
The Rayen High School
42
Associate's degree, Electrical, Electronic and Communications Engineering Technology/Technician
Talladega College March 2015 - Present
West Corporation April 2013 - April 2014
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, Research, Java, Sales, Editing, Outlook, C, Analysis, Data Analysis
Education
Alabama Agricultural and Mechanical University 2012 — 2015
Master of Business Administration (MBA)
Talladega College 2008 — 2012
Computer Science
Xerox July 2015 - Present
Sutherland Globals Services September 2013 - July 2015
RGIS April 2013 - July 2013
Best Buy October 2010 - January 2011
LG Electronics June 2006 - September 2009
LG Electronics 2006 - 2009
LG Electronics 2006 - 2009
PCA International August 2005 - June 2006
The Cellular Touch 2004 - 2005
West Corporation June 2003 - July 2004
Skills
Inventory, Invoicing, Multi-line Phone, Cashiering, Schedules, Digital Photography, Portrait Photography, Office Equipment, Telephone Skills, Surveillance, Typing, Painting, Medical Education, Cosmetology, Casino Security, Casino Surveillance, Food Preparation, Buffet Server, Technical Support, Leadership, Appointment Scheduling, Microsoft Office, Google Docs, Gmail, Internet Explorer, TCP/IP protocols, TCP/IP stack, Ipconfig, Customer Escalation..., Project Planning, Itineraries, Amazon Kindle, Security, Supervising, Data Entry, Purchase Orders, Filing, Inventory Control, Expenses, Microsoft Office 2007, Spreadsheets, Administrative Work, Training, Customer Service, Microsoft Word, Microsoft Excel, Sales
Education
Paul Mitchell the School-Huntsville 2010 — 2012
Cosmetology/Cosmetologist, General
ITT Technical Institute-Madison 2008 — 2009
Computer Programming/Programmer, General
Virginia College-Huntsville 2005 — 2007
Orthopedic Tech & Medical Assisting
South Lake Tahoe Community College 1999 — 2000
Emergency Medical Technician Level 1 (BLS)
Grande Prairie Regional College, Grande Prairie, Alberta 1996 — 1997
Nursing Science
Hollywood Hills High 1993 — 1996
High School Diploma
Farmers Insurance February 2013 - Present
Capital One August 2012 - January 2013
West Corporation April 2012 - July 2012
Yoke's Fresh Market September 2011 - April 2012
Skills
Office Help, Bookkeeping, Finance, Insurance, Accounts, Administrative..., Retail, Customer Service, Food Service, Lifeguard, Management, Technical Supp, Credit Cards, Nanny, Childcare, Children, Babies, Personalization, Waitressing, Hosting, Telephone Skills, Receptionist Duties, Microsoft Office, Typing 50 wpm, Driving License, Teaching, Marketing, Administrative Office...
Education
Corban University School of Ministry 2010 — 2011
none, Psychology
Northwest Christian High School 2009 — 2010
High School Diploma
Carpenter Technology June 2014 - Present
Interweave Technologies December 2012 - June 2014
Metters Industries June 2012 - November 2012
Metters Industries February 2012 - June 2012
Metters Industries January 2012 - February 2012
West Corporation March 2009 - August 2011
West Corporation October 2005 - March 2009
Java Jaay's - Decatur May 2005 - October 2005
Dunkin' Donuts National DCP, LLC July 2003 - April 2005
Skills
Computer Hardware, Software Installation, VPN, DHCP, Hardware, Network Design, Customer Service, Windows 7, Troubleshooting, Network Security, Computer Security, Windows Server, Call Center, IT Service Management, Subnetting, IP, Call Centers, Training, Active Directory, Network Administration, VMware, Operating Systems, Cloud Computing, Telecommunications, Help Desk Support, Laptops, Software Documentation, PHP, MySQL, Cisco VoIP, Website Development, BMC Remedy, Fiber Optics, Microsoft Exchange, Virtual Servers, Windows SCCM, Server Rooms, Remote Desktop (RDP), Kyocera, PeopleSoft, Cisco Unified..., ArchestrA IDE, ThinManager Terminal..., RSLogix
Education
ITT Technical Institute-Madison 2012 — 2014
Bachelor of Science (BS), Information Systems and Cybersecurity, 3.56
ITT Technical Institute-Madison 2010 — 2012
Associates of Science, Information Technology - Computer Networking Systems, 3.85
Kingswood Regional Highschool 1999 — 2003
Mercy August 2012 - April 2013
SSM Health July 2011 - August 2012
West Corporation November 2009 - July 2011
Seagate Technology October 2008 - January 2010
Sprint October 2005 - August 2008
Cingular Wireless June 2002 - September 2004
Skills
Customer Service, Medical Devices, Medical Education, Medical Records, Bilingual, Management, Project Management, Epic Systems, EHR, Healthcare, Vital Signs, Medical Terminology, HIPAA, EMR, Healthcare Information..., Microsoft Office, Healthcare Management
Education
Brown Mackie College-Oklahoma City 2015 — 2018
Nursing RN
Platt CollegeOklahoma 2010 — 2011
Diploma, Medical Assisting and Phlebotomy
OSU OKCOklahoma
Woodmen Life July 2014 - Present
Proxibid December 2013 - July 2014
OTTR Chronic Care Solutions August 2011 - December 2013
ISoft Data Systems September 2009 - August 2011
West Corporation January 2008 - September 2009
Skills
C++, Japanese, SQL, Linux, Java, XML, Programming, PHP, Microsoft SQL Server, JavaScript, C, Databases, MySQL, Unix, AJAX, Web Applications, jQuery, CSS, .NET, ASP.NET, XSLT, Java Enterprise Edition, VB.NET, Software Engineering, Visual Basic, Objective-C, Database Design, Requirements Analysis, Subversion, System Administration, Web Services, Software Development
Education
Shizuoka University 2006 — 2007
Japanese Language and Culture
University of Nebraska at Omaha 2002 — 2007
Computer Science, International Studies
Arvato Digital Services November 2011 - Present
Arvato Digital Services, LLC. (Bertelsmann AG) March 2008 - November 2011
Arvato Digital Services, LLC. (Bertelsmann AG) November 2008 - February 2010
Arvato Digital Services, LLC. (Bertelsmann AG) June 2008 - November 2008
Arvato Digital Services, LLC. (Bertelsmann AG) May 2007 - March 2008
Arvato Digital Services, LLC. (Bertelsmann AG) October 2006 - March 2008
West Corporation May 2006 - September 2006
Guam Nursing Services December 2004 - March 2006
Sykes Asia, Inc. August 2003 - May 2004
Skills
Quality Assurance, Project Management, Call Center, Process Improvement, BPO, Sla, Software Documentation, Troubleshooting, Team Leadership, SharePoint, Technical Support, Customer Satisfaction, Outsourcing, Customer Experience, Visio, Data Analysis, Windows 7, Operations Management, Quality Management, IT Operations, Windows 8, Windows Phone OS, Requirements Analysis, Change Management
Education
New Horizon Computer Learning Center 2008 — 2009
Project Management
AMA University 2003 — 2005
Associate's degree, Information Technology
West Corporation November 2013 - Present
DIRECTV 2003 - 2011
Cerestar USA 1992 - 2000
Skills
Microsoft Office, Microsoft Word, Microsoft Excel, PowerPoint, Outlook, English, Windows, Customer Service, Research, Public Speaking, Negotiation, Customer Service,..., Analysis, Troubleshooting
Education
Alabama Agricultural and Mechanical University 1986 — 1991
Bachelor of Science (BS), Zoology/Animal Biology/Chemistry minor
West Corporation October 2013 - Present
Unemployed March 2013 - October 2013
West Corporation, Choice Hotels, DirecTV, Mohegan Sun Casino, etc... 2000 - 2013
National City Bank 2007 - 2007
Choice Hotels International December 2001 - March 2002
Skills
Customer Service, Deposits, Administrative..., Office Management, Data Entry, Microsoft Office, Microsoft Excel, Office Administration, Outlook, Microsoft Word, PowerPoint, Spreadsheets, Sales
Education
Harrison College-Northwest 2008 — 2009
Working toward AA Degree of Allied Health Sciences- 6 months school & 3 months externship, Medical/ Nursing/ Clinical Assistant
Three Rivers Community College 2002 — 2003
Business Administration, Management and Operations
fitch senior high 1999 — 2000
College Prep HS Diploma, Career Development
Atlanta Children's Clinical Center, P.C. December 2011 - Present
MainStreet Broadband LLC October 2010 - August 2011
West Corporation August 2007 - January 2011
Financial Asset Management Systems November 2004 - August 2007
Skills
Salesforce.com, Microsoft Office, Computer Network..., Customer Service, Technical Support, Consumer Marketing, Third Party Collections, Telecommunications, ARIA, CRM, Networking
Education
Albany Technical College 2008 — 2011
Associates in Printing and Graphics, Graphic and Printing Equipment Operator, General Production
Javelin Technical Training Center 2006 — 2006
Certification in Medical/Billing and Coding, Medical Insurance Coding Specialist/Coder
West Corporation June 2014 - Present
University of Nebraska at Omaha October 2014 - May 2015
American Airlines/US Airways January 2015 - April 2015
TD September 2013 - December 2013
West Asset Management June 2011 - June 2013
Five Guys Enterprises August 2010 - June 2011
Skills
Bilingual, Creative Problem Solving, Highly Organized &..., Learning Quickly, Accounting, Customer Service, Teamwork, Auditing, Finance, Banking, Financial Markets, Portfolio Management, Superior Work Ethic, Highly motivated..., Close Attention to..., Microsoft Office, Research, PowerPoint, Microsoft Word, Microsoft Excel, Time Management
Education
University of Nebraska at Omaha 2011 — 2015
Bachelor of Business Administration (BBA), Accounting and Finance, 3.72
Atatürk Üniversitesi 2014 — 2014
Economics, Political, and Societal
Koç Üniversitesi 2014 — 2014
Economics, Political, and Societal
Universidade de São Paulo 2013 — 2013
Business; Argiculture; Medical; Environmental
2015 Level I Candidate in the CFA Program
West Corporation 2012 - 2013
Tata Business Support Services 2011 - 2011
TeleTech 2011 - 2011
Clearwire 2010 - 2011
Education
Radford M Locklin Technical Center 2009 — 2010
Certificate of Occupational Competency, Computer Technology/Computer Systems Technology
St. Petersburg College 1987 — 1990
Associate of Science (AS)
West Corporation April 2013 - June 2015
Growing Smiles Learning & Childcare Center October 2009 - April 2013
Huntsville City Schools Extended Day August 2011 - December 2012
Monsanto Company May 2012 - August 2012
University of Tennesssee Extensions June 2011 - August 2011
Skills
•Excellent sense of..., •Ability to work well..., •Proficiency with..., •Excellent..., •Analytical and..., •Strong Interpersonal..., •Leadership and...
Education
Ashford University 2014 — 2015
Master of Business Administration (M.B.A.), Finance, General
Alabama Agricultural and Mechanical University 2008 — 2012
Bachelor's Degree, Agricultural Business and Management, 3.4
CUNA Mutual Group May 2013 - Present
Think Finance November 2012 - January 2013
TD Ameritrade November 2011 - May 2012
TD Ameritrade 2011 - 2012
TPG TeleManagement January 2010 - January 2011
West Corporation January 2005 - January 2010
Alabama State University January 2003 - January 2004
Skills
Marketing Communications, Public Relations, Customer Experience, Leadership, Analysis, Customer Service, Coaching, Program Management, Editing, Time Management, Press Releases, Quality Assurance, Sales, Team Building, Management
Education
Alabama State University 1999 — 2004
Bachelor of Arts (B.A.), Public Relations/Image Management
Alabama State University 1999 — 2004
Bachelor of Arts, Communications-Public Relations
University of Nebraska at Omaha 1997 — 1998
West Corporation August 2014 - Present
White Oak Manor June 2013 - April 2014
The Enrichment Center September 2012 - June 2013
Trumbull Business College October 2011 - June 2013
Cedar Creek Health Care Center January 2011 - October 2012
Beeghly Oaks Health Care Center November 2001 - July 2007
Colonial Manor Nursing Home October 1992 - October 1999
Franklin Hospital June 1977 - May 1980
Oil City Hospital June 1976 - September 1976
Skills
Excell, Acess, Word, IV Certification, NAPNES Certification, Medical Billing, Medical Terminology, Medical Coding, Medical Records, Wound Care, Microsoft Excel, Healthcare, ICD-9, Medicine, Microsoft Word, Nursing, Home Care, Treatment, Medical/Surgical, IV, Cpr Certified, Staff Development, Teaching, Adult Education, Acute Care, Patient Advocacy, Medication..., JCAHO, Patient Education, Inpatient
Education
Trubull Business College 2009 — 2011
AAB, Medical Administrative Assisting with a Major in Billing and Coding, 3.88
Venango County Area Vocational Technical School 1975 — 1976
Certifications:, Practical Nursing, NAPNES, B-
Time Warner Cable October 2013 - Present
West Corporation March 2009 - October 2013
West Corporation March 2009 - August 2009
Central Baptist Church June 2005 - June 2009
Baptist University of the Américas 2001 - 2007
Kingsbrough Ridge Baptist Church 2002 - 2005
Skills
Problem Solving, Staff Development, Project Management, Team Building, Team Leadership, Team Management, Training, Communication, Inter-personal, Attendance Management, Close Attention to..., Customer Service, Public Speaking, Public Relations, Bilingual, Organizational..., Organization, Microsoft Office, Marketing Strategy, Social Media Marketing, Marketing, Audio Conferencing, Telephony, Social Networking, Social Media, Wordpress, Facebook, Customer Retention, Customer Support, Program Management, Program Development, Sales, Short Sales, Mortgage Banking, Production Managment, Management, Call Center, Calligraphy, Leadership, Youth Leadership, Pastoral Care, Pastoral Counseling, Pastoral, Pastoring, Religious Studies, Telemarketing, Coaching, Business Coaching, Teaching
Education
Dallas Baptist University 2014 — 2016
Master's degree, Christian Ministry
Baptist University of the Americas 2001 — 2007
Bachelor of Arts (B.A.), Theological and Ministerial Studies
Dallas Baptist University
Via Seating 2014 - 2015
West Corporation January 2010 - November 2012
Skills
Call Centers, Spanish Translation, Direct Sales, Employee Training, Public Speaking
Education
Academy of Art University 2011 — 2013
West Corporation August 2011 - May 2013
Liberty Tax Service December 2009 - April 2010
Horizon's Edge Casino Cruise May 2008 - October 2008
Skills
Microsoft Office, Microsoft Word, Microsoft Excel, Customer Service, PowerPoint, Windows, Time Management, Data Analysis, Marketing, Accounting, Linux, Financial Analysis, Sales, Outlook, Teamwork
Education
Gwinnett College-Sandy Springs 2013 — 2014
Jimmy John's March 2012 - April 2013
West Corporation December 2012 - January 2013
Victoria's Italian Cuisine April 2012 - July 2012
Restful Repose January 2009 - October 2011
Old Town Haunt July 2006 - October 2011
Skills
Management, Customer Service, Retail, Merchandising, Visual Merchandising, Store Management, Loss Prevention, Retail Sales, Cashiering, Inventory Management, Inventory Control, Store Operations, Sales, Planograms, Customer Satisfaction, Profit, Microsoft Office, Microsoft Word
Education
Everest College-Alhambra 2008 — 2009
Massage Therapy, Massage Therapy/Therapeutic Massage, 4.0 GPA
Marshall Fundamental Secondary School 2001 — 2005
High School Diploma, College Prep, 3.8 GPA
LabCorp May 2015 - Present
West Corporation September 2013 - May 2015
Boyd Gaming 2007 - 2012
Skills
Hospitality, Resorts, Hotels, Customer Service, Budgets, Hospitality Industry, Microsoft Office, Microsoft Excel, Employee Relations, Payroll, Customer Satisfaction, Team Building, Administration, Management, Accounts Payable, Team Leadership, Leadership, Time Management, Outlook
Education
Delta Technical College 2014 — 2015
Certificate of Completion, Medical Insurance Coding Specialist/Coder, 4.0
Northwest Mississippi Community College 2011 — 2013
Associate of Arts (AA), Business Administration and Management, General
DTE Energy October 2013 - Present
West Corporation December 2011 - May 2013
Madison County Commission (Alabama) October 2008 - October 2011
Skills
Telecommunications, Nonprofits, Community Organizing, Community Outreach, Education, Training, Organizational..., Music Theory, Music Education, Customer Service, Leadership Development, Public Speaking, Leadership, Coaching, Fundraising
Education
Alabama Agricultural and Mechanical University
Bachelor's degree, Music Education
Miles College July 2012 - Present
Alabama A&M University April 2008 - June 2012
West Corporation May 2004 - April 2008
Alabama A& M University January 2002 - August 2004
Hornoco Corporation July 2002 - February 2004
J. Wray & Nephew Ltd August 1997 - December 2001
Alabama A& M University August 1995 - December 1997
Eastern Banana Estate August 1993 - December 1995
The Netherlands/Government of Jamaica August 1989 - December 1991
Education
Tennessee State University 2005 — 2008
Ed.D, Education Administration/ Higher Education Adminstration
Alabama Agricultural and Mechanical University 2001 — 2004
Ed.S, Higher Education Administration
Alabama Agricultural and Mechanical University 1995 — 1997
M.B.A, Business Administration/Human Resource Management
Alabama A&M University
Administration of Higher, Education
Florida A& M University 1991 — 1993
B.Sc, Agri-Business
Florida Agricultural and Mechanical University 1991 — 1993
B.Sc, Agri-Business
Florida A & M University
Agri, Business
West Corporation February 2014 - Present
West Corporation January 2013 - January 2014
PayFlex Systems USA, Inc. June 2010 - January 2013
PayFlex Systems USA, Inc. August 2008 - June 2010
PayFlex Systems USA, Inc. April 2007 - August 2008
Skills
Java, Agile Methodologies, SQL, Java Enterprise Edition, Subversion, Eclipse, XML, JUnit, Test Driven Development, SOAP, Web Services, Selenium, Scrum, Object Oriented Design, Regression Testing, RESTful WebServices, ActiveMQ, SDLC, XSLT, CXF, JDBC, JAXB, Hudson, Design Patterns, Multithreaded..., Business Analysis, Hibernate, Spring Framework, Software Development, Linux, Microsoft Office, Groovy, PostgreSQL
Education
Uniwersytet Szczeciński 1998 — 2003
Master of Arts, Finance and Banking
Mutual of Omaha August 2015 - Present
PayPal December 2013 - August 2015
The Gallup Organization October 2007 - June 2012
West Corporation September 2005 - September 2007
West Corporation January 2001 - September 2005
TD Ameritrade May 2000 - 2000
Lancer Label September 1993 - September 1999
Skills
Software Development, Business Analysis, SDLC, Management, IT Management, SQL, Vendor Management, Disaster Recovery, SharePoint, Process Improvement, Security, Troubleshooting, Visio, Requirements Analysis, IT Infrastructure..., Integration, Software Project..., Business Intelligence, IT Strategy, Project Management
Education
Lviv Academy of Commerce
Bachelor’s Degree, Computer Science
Hampton Veterans Affairs Medical Center December 2012 - Present
Hampton Veterans Affairs Medical Center December 2011 - December 2012
West Corporation Revenue Generation November 2005 - March 2011
West Corporation November 2004 - November 2005
US Navy September 1997 - January 2002
Skills
Microsoft Office, Customer Service, PowerPoint, Microsoft Excel, Microsoft Word, Teamwork, Project Management, Program Management, Recruiting, Social Networking, Sales, Data Analysis, Fundraising, Outlook, Analysis, Training, Team Leadership, Troubleshooting, Budgets, Human Resources, Time Management, Networking, Quality Assurance, Project Planning, Logistics, Leadership, Security Clearance, Data Entry, Access, Team Building, Military Operations, Process Scheduler, Management, System Administration, Administration, Inventory Management, Customer Satisfaction, Technical Support, Government, Employee Training, Policy, Event Planning, Public Speaking, Cooking, Blogging, Customer Support, Research, Windows, Intelligence Analysis, Critical Thinking
Education
Stratford University 2012 — 2015
Hospitality Management
Centura College-Newport News 2002 — 2003
Technical Diploma, Computer Network Administrator
Allstate April 2014 - Present
Beachbody 2014 - Present
New Mexico Dept of Workforce Solutions November 2013 - March 2014
Sterling Health Plans December 2011 - February 2013
WA State Employment Security Department July 2010 - December 2012
West Corporation July 2008 - July 2010
Skills
Outstanding Customer..., Administrative Support, Small Business, Customer Service, Customer Relations, Mentoring, Personal Training, Office Administration, Front Office, Front Office Development, Front to Back Office, Restaurant Management, Employee Training, Escalation Resolution, Stress Management, Sales Presentations, Sales, Whole Life, Life Insurance, Health Insurance, Filing, Clerical Skills, Multitasking Skills, Multi-line Phone, Fax, Event Photography, QuickBooks, Microsoft Office, Microsoft Office 2007, Microsoft Excel, Microsoft Word, Administrative..., Budgets, Entrepreneurship, Insurance, Team Building, Administrative..., Training, Time Management, Social Networking, Employee Benefits, Leadership Development, Event Planning, Medicare, Negotiation
Education
Central New Mexico Community College 2015 — 2015
Criminal Justice
Liberty University 2011 — 2012
Business Administration and Management, General, 3.8
Moody Bible Institute-Spokane 1998 — 1999
General prerequisites
NTSG, Inc. January 2013 - Present
Multiband April 2009 - January 2013
West Corporation March 2008 - February 2009
Don Jacobs Honda August 2002 - August 2007
Valvoline Instant Oil Change January 1998 - January 2002
Skills
Python, Microsoft Office, Fedora, Troubleshooting, Customer Service, Computer Hardware, Call Center, Customer Satisfaction, Windows 7, Microsoft Excel, XP, Microsoft Word, Windows, Data Entry, PowerPoint
Education
ITT Technical Institute-Lexington 2010 — 2012
Associate's degree, Computer Systems Networking and Telecommunications, 4.0
Project Design Group Inc. July 2014 - August 2015
SmartSource Technical Staffing Solutions November 2013 - November 2013
West Corporation October 2011 - March 2012
Liberty National Life Insurance Company March 2011 - November 2011
VF Outdoor Inc. May 2007 - January 2009
The North Face May 2001 - May 2007
Vanity Fair Intimates June 1996 - May 2001
Vanity Fair Mills June 1991 - July 1996
Vanity Fair Mills July 1986 - June 1991
Vanity Fair Mills June 1981 - June 1986
Skills
Management, Visio, Integration, Product Development, Troubleshooting, Program Management, Product Management, Apparel, Project Planning, Project Management, Sourcing, Manufacturing, Process Improvement, Microsoft Excel, Lotus Notes, Purchasing, Supply Chain Management, SAP, Supply Chain, Budgets, Access, Analysis, Cross-functional Team..., Leadership, Team Leadership, Testing, Training, Merchandising, MS Project, Vendor Management, Sales, Quality Assurance, VMware, Linux, Microsoft Office, SQL DB2, Crystal Reports, Process Map;s, Flowcharts, Writing pseudocode, Linux Networking, Database Concepts, Cabling / Physical..., Client/Server Networking, IP Networking,..., Microsoft exchange..., Active Directory, Domain Controller, Windows Server 2008, Avira Professional...
Education
ITT Technical Institute-Mobile 2015 — 2017
Bachelor’s Degree, Information Technology Project Management
ITT Technical Institute-Mobile 2013 — 2014
Associate's Degree, Network Systems Administration, GPA 3.84
Remington College-Mobile Campus 2012 — 2013
Computer Architecture: Hardware & Software
SkillPath Seminars 2007 — 2007
Certificate, Professional Development
University of California, Berkeley 2005 — 2006
Certificate Program, Project Management
Reid State College 1980 — 1982
Certificate Program, Business Education
Paul W. Bryant High School August 2014 - Present
Sonic Drive-In April 2008 - August 2013
Sonic Drive-In 2008 - 2013
West Corporation February 2010 - June 2011
Skills
Mathematics, Customer Service, Food Service, Management, Retail, Analysis, Microsoft Excel, Sales, Microsoft Word, Customer Satisfaction, Teaching, Research, Microsoft Office, Invoicing, Payroll
Education
Alabama Agricultural and Mechanical University 2009 — 2013
Bachelor of Science (BS), Mathematics
Meadowcreek High School 2005 — 2009
Amtec Inc. August 2014 - Present
Amtec Inc. February 2013 - Present
Amtec Inc. January 2011 - September 2012
TeleTech February 2009 - September 2010
TELUS International Philippines June 2008 - January 2009
West Corporation August 2006 - April 2008
Alberta AdaptAbilities Association November 2005 - June 2006
We Care Home Health Services 2001 - 2006
Skills
Technical Recruiting, Talent Acquisition, Sourcing, Applicant Tracking..., Recruiting, Screening, Internet Recruiting, Screening Resumes, Human Resources, Contract Recruitment, Employee Relations, Benefits Negotiation, Interviews, Temporary Placement, Cold Calling, Staffing Services, Training
Education
Unciano Paramedical Colleges Inc. - Guadacanal Sta. Mesa Manila 1987 — 1995
Doctor of Dental Medicine, Science and Dentistry
Siena College of Taytay
High School
West Corporation December 2013 - Present
Ruby's Hair Gallery October 2013 - Present
Skills
Microsoft Office, Customer Service, Microsoft Word, Microsoft Excel, Social Media, Research, Event Planning, Windows, Event Management, Public Relations, Outlook, Troubleshooting, Photoshop, PowerPoint, Sales, Graphic Design, Facebook, Social Media Marketing, Social Networking, Advertising, Inventory Management, Marketing, Training, Leadership, Wigs, Relaxers, Hair Removal, Hair Care, Hair Extensions, Hair Cutting, Runway, Updos, Cuts, Hair Straightening, Stylists, Keratin Treatment, Eyebrow, Master Colorist, Eyelash Extensions, Manicures, Waxing, Razor Cutting, Precision Haircutting
Education
Fortis Institute 2012 — 2013
Diploma/Certificate, Cosmetology/Cosmetologist, General
Pensacola School of Massage Therapy & Health Careers 2008 — 2009
Diploma/Certificate, Massage Therapy/Therapeutic Massage
Pine Forest High School Pensacola, Florida
West Corporation July 2014 - Present
The Barbers Chair June 2013 - Present
Studio 54 February 2011 - May 2013
ThedaCare December 2007 - February 2011
Skills
Healthcare, Customer Service, Sales, Cosmetology, Wellness Coaching, Schedules, Bookkeeping, Administrative..., Telephone Skills, Leadership, Coaching, Microsoft Word, Training, Account Management, Microsoft Excel, Microsoft Office
Education
Gill-Tech Academy of Hair Design 2010 — 2011
Technical Degree, Cosmetology/Cosmetologist, General
Fox Valley Technical College 2007 — 2007
Technical Degree, Certified Nursing Assistant
West Corporation March 2015 - Present
CPSI May 2010 - Present
Skills
Troubleshooting, Customer Service, Technical Support, Integration, VMware, Software Documentation, SQL, Computer Hardware, Windows, Linux
Education
Allen County Community College 2004 — 2009
Associates of Science , Information Technology
J.F. Drake State Community and Technical College June 2015 - Present
J.F. Drake State Community & Technical College August 2014 - Present
West Corporation May 2013 - October 2014
Rollerime Skating Rink May 2008 - June 2013
Johnson High School 2007 - 2011
Johnson High School 2007 - 2011
Skills
Microsoft Office, Customer Service, Microsoft Excel, Management, Microsoft Word, PowerPoint, Public Speaking, Research, Project Management, Leadership, Access, Team Leadership, Windows, Sales, Call Centers, Problem Solving, Customer Satisfaction, Teamwork, Troubleshooting, Teaching
Education
Alabama A&M University Graduate School 2014 — 2017
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
J. F. Drake State Technical College 2011 — 2014
Associate's degree, Business/Office Automation/Technology/Data Entry, 3.67 GPA
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas November 2013 - Present
Simplify October 2011 - November 2013
West Corporation February 2009 - March 2011
Skills
Telecommunications, VoIP, Troubleshooting, Call Centers, TCP/IP, Technical Support, IP, MPLS, Telephony, Managed Services, T1, Project Management, Solution Selling, Management, Wireless, Microsoft Office, Customer Service
Education
Institute of American Indian and Alaska Native Culture 2005 — 2007
Bachelor of Arts (BA), Museum Studies
Tulsa Community College 2001 — 2005
Associate of Arts (AA), Liberal Arts and Sciences/Liberal Studies
Georgia-Pacific LLC September 2014 - Present
Elite Security Services December 2011 - January 2013
Agape Associates Ltd May 2011 - August 2011
West Corporation August 2005 - March 2011
Skills
Electrical Engineering, Computer Hardware, Digital Electronics, Team Leadership, Leadership, Electronics, Team-oriented, IT Management, Electrical Design, Engineering Management, Training, Computers, Computer Proficiency, Strategic Communications, Communication Skills, Interpersonal..., Electronics Hardware..., Tactical Operations, Goal-oriented..., Project Planning, Project Management
Education
Alabama Agricultural and Mechanical University 2004 — 2009
Bachelor of Science (B.Sc.), Electrical and Electronics Engineering
British Columbia Institute of Technology / BCIT 2002 — 2004
Technician Certificate, Electronics and Wireless Communication
West Corporation September 2015 - Present
Airlite Plastics Co June 2015 - Present
Jelecos June 2014 - Present
Infosys August 2011 - July 2013
Skills
C, Java, C++, JavaScript, PL/SQL, Core Java, SQL, Microsoft SQL Server, HTML, Data Structures, Programming
Education
University of Nebraska at Omaha 2013 — 2015
Master's Degree, Computer Science with Networking as concentration
Institute Of Engineering and Management 2007 — 2011
Bachelor's Degree, computer Science and Engineering
ITT Technical Institute October 2014 - Present
WYRN 1480 AM September 2013 - October 2014
West Corporation October 2012 - October 2014
Elizabeth City State University-W18BB-DTV Station September 2011 - May 2012
Elizabeth City State University 2010 - 2012
Skills
Radio Broadcasting, Simian, Adobe Audition, Editing, Final Cut Pro, Facebook, Microsoft Word, Microsoft Office, Research, Public Speaking, PowerPoint, Event Planning, Teaching, Leadership, Higher Education, Social Media, Avid
Education
Elizabeth City State University 2008 — 2012
Bachelor of Arts (B.A.), Mass Communication/Media Studies
Elizabeth City State University 2008 — 2012
Bachelor of Arts (B.A.), Mass Communication/Media Studies
Nebraska Supreme Court June 2015 - Present
Oriental Trading Company January 2014 - June 2015
West Corporation May 2013 - December 2013
United States Air Force June 1993 - July 2013
Pizza King March 1992 - May 1993
SUNY Alfred State College April 1992 - April 1993
Skills
DoD, Security, Team Building, Program Management, Customer Service, Government, Microsoft Office, Systems Engineering, Air Force, Configuration Management, Microsoft Excel, Integration, Resource Management, Project Management, Project Planning, Process Improvement, Information Security, Command & Control, Networking, Troubleshooting, Telecommunications, Military, Vendor Management, Leadership, Management
Education
American Military University 2006 — 2010
Masters degree, Public Administration, Honors
Peru State College 1996 — 2003
Bachelor of Technology (B.Tech.)
Community College of the Air Force 1993 — 1996
Telecommunications Management, Telecommunications Management
Alfred State College - SUNY College of Technology 1991 — 1993
Computer Information Systems, Computer and Information Sciences, General
Sunshine Sims Events January 2015 - Present
Self-employed April 2013 - Present
West Corporation January 2012 - January 2015
Skills
Fashion, Apparel, Retail, Merchandising, Customer Service, Microsoft Office, Microsoft Excel, Social Media, Photoshop, Visual Merchandising, Styling, Microsoft Word, Marketing
Education
George washington high shool 2000 — 2003
Allen School-Jamaica
Teleperformance, USA February 2008 - Present
Aegis Communications Group February 2008 - November 2014
Medical Lodge Inc August 2006 - February 2008
West Corporation March 2003 - November 2005
NPC International December 2000 - August 2002
Skills
Customer Service, Call Centers, Operations Management, Customer Experience, Troubleshooting, Workforce Management, Process Improvement, Team Leadership, Customer Satisfaction, Customer Retention, Customer Support, Team Building, Leadership, Problem Solving
Education
Northeast Technology Center-Afton 2006 — 2006
Adult Health Nurse/Nursing
NASA - National Aeronautics and Space Administration April 2013 - Present
Windham Professional June 2014 - October 2014
Leasing Agent March 2012 - December 2012
Georgia Dept Of Revenue March 2007 - February 2008
West Corporation March 2006 - November 2006
Benchmark Electronics, Inc. May 2005 - March 2006
Redstone Arsenal Commissary August 2003 - May 2005
Education
Alabama Agricultural and Mechanical University 2004 — 2012
Bachelor's Degree, Management Information Systems, General, 3.2
Alabama Agricultural and Mechanical University
Bachelor of Science (B.S.), Management Information Systems, General
West Corporation August 2014 - February 2015
Trees n Trends January 2014 - July 2014
Parsons November 2011 - January 2014
Cobham Analytic Solutions May 2010 - November 2011
Skills
Microsoft Office, PowerPoint, Microsoft Excel, Microsoft Word, Event Planning, Customer Service, Outlook, Research, Social Media, Data Entry, Public Speaking, Event Management, Editing, Administrative..., Public Relations, Office Management, Time Management, Non-profits, Marketing, Government, Leadership, Nonprofits, Program Management, Project Planning, Proposal Writing, Teamwork, Data Analysis, Management, Training, Community Outreach, Project Management, Analysis
Education
Alabama Agricultural and Mechanical University 2008 — 2012
Electrical Engineering
University of Alabama at Birmingham 2007 — 2008
Business Administration and Management, General
DIRECTV March 2015 - Present
West Corporation July 2014 - January 2015
Redstone at Home July 2014 - December 2014
Home Instead Senior Care July 2013 - July 2014
Forever 21 July 2011 - April 2014
Education
Alabama Agricultural and Mechanical University 2011 — 2014
Bachelor of Education (B.Ed.), Kinesiology and Exercise Science
GoodHire August 2015 - Present
Heather Ripley Massage June 2011 - Present
GoodHire January 2015 - August 2015
Inflection October 2014 - January 2015
National Everything Wholesale July 2013 - October 2014
Metropolitain Community College March 2011 - March 2012
PayFlex Systems USA, Inc. December 2009 - May 2010
BirdDog Solutions July 2009 - December 2009
West Corporation February 2009 - July 2009
First National Bank of Omaha February 2008 - February 2009
Skills
Editing, Time Management, English, Customer Service, Account Management, Social Media, Team Building, Coaching, Microsoft Office, Marketing Communications, Strategic Planning, Call Center, Market Research, Microsoft Word, Microsoft Excel, Call Centers, Public Speaking, Training, Sales, Research, Project Management, Management, Creative Writing
Education
Universal College of Healing Arts 2011 — 2012
Massage Therapy, Massage Therapy/Therapeutic Massage, N/A
University of Nebraska at Omaha 1997 — 2002
International Business, International Studies and Business
Wirtschaftsuniversität Wien / Vienna University of Economics and Business Administration 1999 — 2000
International Business/Marketing, Germanic Languages, Literatures, and Linguistics
Chicago Bears July 2013 - Present
interior garden services September 2012 - December 2012
West Corporation August 2010 - March 2011
Huntsville Hospital January 2008 - February 2010
AVIS May 2006 - August 2006
Skills
Renewable Energy, Energy, Project Management, Microsoft Office, Sustainability, Solar Energy, Strategic Planning, Energy Efficiency, Engineering, Business Strategy, Microsoft Excel, New Business Development, Research, Customer Service, Business Development
Education
City Colleges of Chicago-Harry S Truman College 2011 — 2013
Cosmetology/Cosmetologist, General
Alabama Agricultural and Mechanical University 2005 — 2010
Bachelor of Plant Science (BS), Horticultural Science
Deltha Corporation July 2015 - Present
Qualitest Pharmaceuticals April 2015 - July 2015
SAIC October 2012 - March 2014
PINKERTON Corporate Risk Management Services January 2011 - October 2012
Aerotek November 2010 - January 2011
Premier Professional Systems Inc. November 2008 - July 2010
Analytical Services Inc. December 2007 - October 2008
Redstone Federal Credit Union October 2006 - May 2007
West Corporation September 2005 - October 2006
Skills
Proposal Writing, Program Management, Government, DoD, Security Clearance, Microsoft Office, Outlook, Event Planning, Microsoft Excel, Customer Service, Spreadsheets, Contract Negotiation, Research, PowerPoint, Youth Mentoring, Warranty Tracking
Education
Oakwood University 2010 — 2012
Bachelor of Science (B.S.), Psychology, Magna Cum Laude
John C. Calhoun Community College 2008 — 2009
Associate, Business
Alabama Agricultural and Mechanical University 2000 — 2005
Telecommunications Technology/Technician
Virginia College January 2013 - Present
LG Electronics AL Inc. April 2004 - April 2012
West Corporation July 2001 - February 2004
Skills
Enrollment Management, Customer Service, Management, Marketing, Quality Assurance, Telecommunications, Team Leadership, Teamwork, Leadership, Recruiting, Leadership Development, Microsoft Excel, Outlook, Public Speaking
Education
Florida Institute of Technology 2012 — 2013
Master of Science (M.S.), Management/Acquisitions and Contract Management
Alabama Agricultural and Mechanical University 1997 — 2001
Bachelor of Arts (B.A.), Telecommunications
Preventive Healthcare LLC September 2012 - Present
Preventive Health Care services September 2013 - October 2013
Preventive Health care Services, INC September 2012 - October 2012
Randstad October 2007 - December 2007
West Corporation July 2006 - November 2006
Windsor Health Nursing home January 2001 - September 2001
Skills
Hospitals, Phlebotomy, Phlebotomists, Blood Glucose, Blood Pressure, EKG, Medical Terminology
Education
Kaplan College-Columbus 2012 — 2012
Diploma, Medical/Clinical Assistant
Silverback Care Management December 2014 - Present
United States Army Reserve May 2007 - Present
CorVel Corporation November 2012 - December 2014
South Texas for Pediatric Care September 2011 - June 2012
Manpower 2010 - 2012
UPS September 2010 - December 2011
UPS September 2010 - December 2011
Quality Urgent Care June 2011 - September 2011
West Corporation June 2006 - September 2010
Skills
Data Entry, Training, Time Management, Management, Human Resources, Payroll, Analysis, Logistics, Healthcare, Sales, Medical Records, Interviews, Warehousing, Testing, Hospitals, Databases, Shipping, Spreadsheets, Medicine, Vital Signs
Education
Everest Institute-San Antonio 2009 — 2011
Certificate, Certified Medical Assistant, 3.4
James Madison High School 1999 — 2003
Diploma, General Studies
University of North Carolina at Chapel Hill May 2013 - Present
NCHICA May 2012 - August 2012
PROFILE ASSOCIATES, INC./ALERTDRIVER April 2011 - May 2012
SPENCE’S FARM February 2011 - June 2011
West Corporation 2009 - 2010
Simple Graces Home Tea Parties 2006 - 2009
Plano ISD 2000 - 2002
EDS 1997 - 2000
RITE AID CORPORATION January 1994 - January 1997
Rite Aid 1988 - 1997
Education
Durham Technical Community College 2010 — 2011
Medical Coding and Billing
Computer Learning Network 1986 — 1987
Certification, Computer Operations
Alfred University 1983 — 1983
None, Music Performance
Ithaca College 1982 — 1983
None, Music Performance
EDS
Rite Aid Corporation
The Schwan Food Company July 2014 - Present
GRH Electronics / Compugas November 2013 - July 2014
West Corporation September 2013 - November 2013
Omaha Steaks March 2013 - May 2013
Omaha Steaks March 1994 - March 2013
Omaha Steaks October 2009 - July 2012
Omaha Steaks March 2007 - October 2009
Omaha Steaks September 2001 - March 2007
Omaha Steaks March 1999 - September 2001
Fitness Tech September 1996 - March 2000
Skills
Training, Interviews, Management, Direct Sales, Sales, Team Building, Customer Satisfaction, Coaching, Leadership Development, Human Resources, Team Leadership, Quality Assurance, Sales Rep Training, Customer-focused Service, New Hire Orientations, Teamwork, Process Improvement, Supervisory Skills, Performance Reviews, Hiring Employees, Communicative Skills, Achieving Results, Supervisory Management, Constructive Feedback, Windows, Adherence, Staff Building, Gross Profit, Corrective Actions, Price Setting, Team Management, Staff Development, Analysis, Monitoring Services, Script-writing, Sales Motivator, Verbal & Written..., Increase Productivity, Development & delivery..., Employee Engagement, Proactive self-starter, Contact Centers, On the Job Training, Career Counseling, Supervisor Training, Continued Training and..., Innovation Development, Diversity, Japanese culture, Sales Management
Education
Buena Vista University 1986 — 1990
Bachelor of Arts (BA), Communication and Media Studies
Hokusei Gakuen University 1988 — 1988
Exchange Student, Japanese Language and Culture
Benson High School
High School
Benson West
The Chicago School of Professional Psychology December 2009 - Present
CASA of Cook County June 2010 - December 2010
West Corporation September 2006 - May 2007
Education
The Chicago School of Professional Psychology 2009 — 2011
Alabama Agricultural and Mechanical University 2005 — 2009
B.A., Psychology
West Corporation November 2011 - Present
West Corporation January 2008 - November 2011
West Corporation September 1999 - December 2007
Skills
Process Improvement, Call Center, Leadership, Strategic Planning, Enterprise Software
Education
University of Nebraska-Lincoln 1985 — 1989
Business Administration and Management, General
Senshu University 1987 — 1987
MARSHALEA DANIEL TAX SERVICE October 2009 - Present
Department of Veterans Affairs August 2008 - Present
UNITED STATES ARMY RESERVE February 2000 - February 2013
West Corporation February 2008 - February 2010
Skills
Customer Service
Education
Amridge University 2007 — 2009
BS, HUMAN RESOURCE MANAGEMEN
West Corporation August 2008 - Present
InterCall August 2008 - Present
Education
University of Detroit Mercy School of Law 1993 — 1996
JD
Alma College 1989 — 1993
BA
Bad Axe
West Corporation Operations ManagerElwood Staffing Services, Inc.October 2004 - January 2008
Education
Alabama Agricultural and Mechanical University 1985 — 1990
BS, Business Management/English/Mktg
Comcast Cable May 2013 - Present
West Corporation November 2008 - October 2011
West Telecommunications November 2008 - October 2011
Skills
Call Centers, Customer Satisfaction, Troubleshooting, Customer Experience, Training, Team Building, Customer Retention, Windows, Team Leadership, Employee Training, Technical Support
Education
Athens State University 2014 — 2016
Bachelor's degree, Marketing/Marketing Management, General
Alabama Agricultural and Mechanical University 2007 — 2012
Bachelor of Science, Elementary Education
Northwest Shoals Community College 2000 — 2002
Associates of Arts, Liberal Arts
Tubbs2 Global February 2012 - Present
ADTRAN September 2011 - Present
Sanmina-SCI July 2008 - August 2011
West Corporation September 2007 - July 2008
Benchmark Electronics March 2007 - September 2007
Communications Test Design, Inc January 2007 - March 2007
Sanmina-SCI January 2006 - January 2007
Skills
Electronics, Testing, Troubleshooting, Manufacturing, Software Documentation
Education
Alabama Agricultural and Mechanical University 1999 — 2006
Electrical Engineering, Engineering
Central High School
Central High School
Central High School
Okello International January 2008 - Present
Okello International January 2007 - Present
West Corporation January 2006 - January 2009
Education
Alabama Agricultural and Mechanical University 2004 — 2008
Bsc, Agribusiness
Makerere University 2000 — 2003
Bsc, Fisheries and Aquaculture
J. J. Keller & Associates, Inc. May 2005 - Present
West Business Services August 1998 - May 2005
West Corporation April 1997 - May 2005
Build-A Bear Workshop September 2000 - September 2003
Skills
Account Management, B2B, New Business Development, Sales Management, Social Media, Sales Operations, Marketing, Email Marketing, Leadership, Social Media Marketing, Cold Calling, Sales, Salesforce.com, Training, Customer Service, Business Development, Marketing Strategy, Sales Presentations, Selling, Social Networking, Lead Generation, Advertising, Trade Shows, Strategic Planning, Solution Selling, Negotiation, Team Building, Retail, Management
Education
ELCA Lay School 2005 — 2006
2 year study, Theology/Theological Studies
UW LaCrosse Clown Camp 1995 — 1995
1 week semiinar, Clown skills & Character development
Wisconsin Academy 1970 — 1973
American Red Cross December 2014 - Present
DIRECTV April 2011 - March 2014
West Corporation October 2007 - August 2010
Cinram June 2004 - September 2006
Skills
Management, Leadership, Training, Customer Service, Customer Experience, Call Centers, Customer Satisfaction, Problem Solving, Customer Retention
Education
Alabama Agricultural and Mechanical University 2004 — 2008
Bachelor of Science, Business Administration Logistics and Supply Chain Mangaement
Tastes and Tips June 2012 - Present
West Corporation February 2015 - June 2015
Omaha Steaks November 2014 - June 2015
Advantage Sales & Marketing September 2014 - October 2014
Advantage Sales & Marketing March 2010 - June 2012
advantage sales and marketing March 2010 - June 2012
FDIYoungevity October 2011 - March 2012
Assurant Health January 2010 - December 2011
ALJENTERPRISE MARKETING AND PROMOTIONS May 2009 - May 2011
Aljenterprise January 2009 - March 2011
Skills
Marketing, Microsoft Office, Customer Service, Public Speaking, Sales, PowerPoint, Training, Healthcare, Negotiation, Event Management, Public Relations, New Business Development, Small Business, Online Advertising, Outlook, Process Improvement, Recruiting, Fundraising, Leadership, Microsoft Word, Sales Management, Research, Program Management, Leadership Development, Insurance, Food, Nonprofits, Business Development, Retail, Team Building, Teamwork, Project Management, Social Media Marketing, Budgets, Time Management, Coaching, Advertising, Team Leadership, Customer Satisfaction, Event Planning, Management, Social Media, Microsoft Excel, Social Networking, Inventory Management, Strategic Planning, Marketing Strategy, Entrepreneurship, Employee Relations
Education
Southeastern Industrial Equipment 2007 — 2007
CERTIFICATE, FORK LIFT OPERATION
Francis Marion University 2002 — 2004
Bachelor's degree, SOCIAL AND BEHAVIORAL SCIENCES
Allen University 1987 — 1990
NONE, biology/chemistry
Huntsville Bible College August 2014 - Present
West Corporation May 2014 - May 2015
Avon March 2013 - May 2014
Covenant Ministries Church International June 2008 - March 2013
Alabama A&M University CDC 2011 - 2013
Cheatham Group Inc. May 2010 - April 2012
Miami-Dade County November 2003 - September 2007
Center for Minority Studies 2004 - 2007
Miami-Dade County December 1997 - October 2003
Miami-Dade County May 1993 - December 1997
Skills
Grant Administration, Grant Monitoring, Government Accounting, Non-profit..., Non-profit Leadership, Non-profit Volunteer, Strategic Planning, Event Planning, Office Administration, Microsoft Office, QuickBooks, PCLaw, Community Outreach, Research, Customer Service, PowerPoint, Public Speaking, Small Business, Project Planning, Management, Government, Grants, Event Management, Human Resources, Program Development, Nonprofits, Fundraising, Accounts Payable, Administration, Performance Management, Payroll, Accounts Receivable
Education
Alabama Agricultural and Mechanical University 1981 — 1985
Bachelor's degree, Accounting, 3.0
The Salvation Army June 2014 - Present
Tuskegee University December 2012 - January 2014
Portfolio Recovery Associates, Inc. January 2011 - November 2012
West Corporation February 2006 - April 2010
Virginia School for the Deaf, Blind and Multi-disabled February 2002 - February 2006
West Corporation September 1998 - February 2002
West Corporation June 1997 - September 1998
Skills
Employee Relations, Performance Management, Talent Management, Human Resources, Strategic Planning, Benefits Administration, Project Management, Policy, Onboarding, HRIS, Applicant Tracking..., Talent Acquisition, Coaching, Leadership, Training
Education
Chapman University 1987 — 1989
Master's, Human Resource Management/Organization Development
Alabama Agricultural and Mechanical University 1975 — 1979
Bachelor's, English
West Corporation computer lab technicianAlabama A&M UniversityAugust 2010 - May 2011
Skills
Microsoft Office, Higher Education, Teaching, Access, Public Speaking
Education
Alabama Agricultural and Mechanical University
Bachelor of Science (BS), Agribusiness
Revenue Discovery Systems January 2012 - Present
Revenue Discovery Systems August 2011 - December 2011
Wells Fargo Capital Finance July 2011 - August 2011
Advantage Technical Resourcing April 2011 - July 2011
SunGard Financial Systems June 2010 - December 2010
SunGard Financial Systems April 2007 - June 2010
TeleTech November 2005 - April 2007
West Corporation September 2004 - May 2005
Education
University of Phoenix 2010 — 2011
Master of Business Administration (MBA), Master in Business Administration
Alabama Agricultural and Mechanical University 1998 — 2004
Bachelor of Science, Major: Accounting; Minor: Computer Science
West Corporation June 2013 - Present
West Corporation October 2010 - January 2014
West Corporation July 2007 - December 2013
Bank of America January 2005 - September 2006
Skills
Project Management, Sales, Telecommunications, Leadership, Microsoft Excel, Strategic Planning, Team Leadership, Research, Product Management, Customer Satisfaction, Account Management, Customer Service, Vendor Management, Call Centers, Microsoft Office, Process Improvement, Management, Team Building, Customer Experience, Outlook, Training, Troubleshooting
Education
Acharya Nagarjuna University
Masters in English, English Literature (British and Commonwealth)
Domino's Pizza Enterprises Limited May 2013 - Present
Carlson Restaurants / T.G.I. Friday's May 2011 - Present
W.W Williams December 2005 - May 2007
West Corporation August 2002 - May 2003
Skills
Organization, Purchasing, Leadership, Quality Control, Logistics, Food, Quality Assurance, Inventory Management, Customer Satisfaction, Customer Service, PeopleSoft, Employee Training, Time Management, Training, Process Scheduler
Education
Kaplan College-Corpus Christi 2011 — 2012
Department of Veterans Affairs August 2009 - Present
Department of Veterans Affairs August 2009 - July 2014
Fortis College- Ravenna September 2008 - August 2009
Fortis College September 2008 - August 2009
West Corporation December 2005 - June 2007
Skills
Data Entry, Administration, Outlook, Medical Records, Microsoft Word, HIPAA, Spreadsheets, Customer Service, Training, Program Management
Education
Kent State University 2011 — 2014
Bachelor's degree, Health/Health Care Administration/Management
Fortis College-Ravenna 2008 — 2010
Associate's degree, Health Information/Medical Records Technology/Technician
Fortis College
Associate of Applied Science, Health Information TechnologyRegistered Health Information Technology certification
Kent State University
Bachelor of Science, 2014; Integrated Health Studies; Healthcare Administration and Systems; Health Information Systems
Atento March 2015 - Present
Transcom san antonio January 2014 - August 2014
Wireless Advocates March 2013 - January 2014
Wireless Advocates March 2013 - January 2014
Jacobs Creek Job corps October 2012 - January 2013
Toys R Us November 2011 - January 2012
Mother's window tint April 2011 - August 2011
West Corporation November 2010 - March 2011
Skills
Sales, Customer Service, Retail, Merchandising, Visual Merchandising, Cashiering, Loss Prevention, Retail Sales, Inventory Management, Store Management, Customer Satisfaction, Inventory Control, Time Management, Data Entry, Microsoft Office, Microsoft Word, Microsoft Excel, Customer Experience, Telephone Skills, Store Operations, Customer Retention, Telecommunications, Wireless, Leadership, Technical Support
Education
Alabama State University 2007 — 2009
Jefferson Davis High 2003 — 2007
Scott Enterprises, Erie PA. March 2011 - April 2012
Presque Isle Downs and Casino March 2009 - September 2010
West Corporation August 2007 - March 2009
Skills
Maya, Photoshop, Word, Excel, Flash, Team Building, Team Leadership, 3D animation, Character Animation, Sketchbook Pro, Lightwave, Animation
Education
Alfred State College - SUNY College of Technology 2002 — 2004
Associate of Arts and Sciences (AAS), Graphic Design
Edinboro University of Pennsylvania
Bachelor of Arts (B.A.), Animation, Interactive Technology, Video Graphics and Special Effects
West Corporation April 2012 - Present
Skills
Spreadsheets, typing 35 wpm, well spoken, word, excel,..., I have get knowledge..., I am determined when I...
Education
fortis college online 2012 — 2013
Associate's degree, Medical Office Assistant/Specialist
Radford M Locklin Technical Center 2010 — 2011
vocational certificate, Medical Office Assistant/Specialist
Currently Unemployed April 2012 - Present
West Corporation October 2011 - April 2012
Brewer and Co. July 2009 - April 2010
E and M Products January 2007 - July 2009
Telespectrum February 2005 - December 2006
Skills
Microsoft Word, Microsoft Excel, Microsoft Office, PowerPoint, Computer Hardware, Adobe Acrobat, Computer Repair, Computers, Fire Protection, Customer Service
Education
Ben Franklin Career Center 2006 — 2007
Certificate of Completion, CISCO Computer Networking
Cabrillo High School 1998 — 2002
HS Diploma, General Studies
West Corporation September 2013 - Present
Texas Department of Corrections September 2012 - December 2012
Skills
Certified Medication..., Registered Medical...
Education
Kaplan College-Beaumont 2012 — 2013
Associate of Arts and Sciences (AAS), Criminal Justice and Corrections
Kaplan College Beaumont,Texas 2009 — 2009
Medical/Clinical Assistant
West Corporation 2011 - 2012
Education
Centura College-North Charleston 1998 — 1999
Certificate, Computer Administrative Assistant
Burke High School 1994 — 1997
High School Diploma, Colelge Prep
TeleTech USA August 2012 - Present
West Corporation January 1999 - October 2001
Sears Holdings Corporation June 1995 - August 1996
Domino's Pizza March 1994 - August 1996
Skills
Customer Service, Volunteering
Education
Alabama State University 1995 — 1997
Mattie T Blount High school 1991 — 1995
High School Diploma
West Corporation March 2010 - Present
Siemens VDO / Chrysler August 2005 - January 2009
Palco Telecom November 1998 - November 2001
Skills
Computer Science
Education
J F Drake State Technical College 2009 — 2011
Associate's degree, Computer and Information Sciences and Support Services
Alabama Agricultural and Mechanical University 1986 — 1989
Styles For Less, Inc. July 2012 - Present
West Corporation January 2012 - May 2012
Blockbuster August 2008 - December 2009
Education
Milan Institute-Sparks 2013 — 2013
certificate, Dental Assisting/Assistant
Truckee Meadows Community College 2007 — 2008
West Corporation July 2014 - Present
Skills
Research, Microsoft Office, PowerPoint, Microsoft Word, Time Management, Microsoft Excel, Public Speaking, Social Media, Customer Service, Teamwork, Leadership, Photoshop, Event Planning
Education
Chapman University 2015 — 2018
Film Production with an emphasis in Cinematography
Alabama Agricultural and Mechanical University 2009 — 2014
Bachelor's degree, Communication and Media Studies
Write Score July 2014 - Present
West Corporation January 2008 - Present
NCS Pearson June 2008 - June 2013
Skills
Testing, Troubleshooting, Vendor Management, Windows, Access, Call Centers, Linux, Business Analysis, XML, Software Documentation, Program Management, Microsoft Office, Technical Writing, Customer Service, Project Management, Team Leadership, Database Administration, Data Analysis, JavaScript, Windows 7
Education
Stenotype Institute of Jacksonville Inc-Jacksonville 2003 — 2006
Boston College 1977 — 1981
Bachelor of Arts (B.A.), Mathematics and Computer Science
Boston College
Bachelor of Arts (B.A.), Mathematics and Computer Science
West Corporation June 2010 - Present
Wal-Mart Inc July 2009 - June 2010
Mental Health Department of Madison County December 2008 - March 2009
Skills
Custome, Health Insurance, Microsoft Office, Claims Handling, Mental Health
Education
Alabama Agricultural and Mechanical University 2006 — 2010
Bachelor of Arts (B.A.), Psychology
Ruskin High School 2002 — 2006
Diploma
Cash America May 2010 - April 2011
West Corporation April 2009 - May 2010
Skills
Bilingual-English/Spanis..., Bilingual Proficiency, Medisoft, Medcin, Optum, Microsoft Word, Microsoft Excel, 35 words per min, DOS, Telephone Skills, Customer Service, Data Entry
Education
Kaplan College-San Antonio-San Pedro 2013 — 2014
San Antonio College 1993 — 1997
Associate of Arts (A.A.), Liberal Arts-Spanish
West Corporation 2013 - 2013
The Maids Home Services December 2011 - August 2012
Subway January 2005 - June 2006
Education
Kaplan College-Corpus Christi 2011 — 2011
Certificate, Dental Assisting/Assistant
West Corporation August 2010 - Present
Xerox state healthcare January 2013 - January 2014
RITE AID January 2010 - January 2013
RITE AID 2010 - 2013
West Corp As January 2009 - January 2010
TA Truck Stop January 2009 - January 2009
Amf westview lanes January 2008 - January 2009
Applebee’s Neighborhood Bar and Grill January 2005 - January 2008
Skills
Customer Service, Retail, Inventory Management, Time Management, Merchandising, Microsoft Office, Microsoft Word, Inventory Control, Teamwork, Pharmacists
Education
42 2015 — 2017
AAS, Medical Assisting
Fike High School
High School Diploma
Windsor House Inc. July 2014 - Present
Mercy Health (formerly Catholic Health Partners) January 2014 - July 2014
Shepherd Of The Valley Lutheran Retirement Services, Inc. February 2010 - April 2010
West Corporation October 2007 - August 2008
McDonald's Corporation February 2005 - February 2007
Skills
Customer Service, Microsoft Excel, Microsoft Word, Management, PowerPoint, Public Speaking, Research, Leadership, Strategic Planning, CPR Certified, First Aid, iv thearpy certifed, Healthcare, Nursing, Vital Signs, Hospitals, Medical Records, Phlebotomy
Education
TCTC Adult Training Center 2012 — 2014
Licensed Practical/Vocational Nurse Training
TCTC Adult Training Center 2012 — 2014
Licensed Practical Nurse, Licensed Practical/Vocational Nurse Training
TCTC Adult Training Center 2005 — 2007
Nursing Assistant/Aide and Patient Care Assistant/Aide
lakeview high 2003 — 2007
High School, General Studies
West Corporation June 2012 - November 2013
Education
Milan Institute-Sparks 2014 — 2014
Best Care Pediatrics 2014 - 2014
West Corporation September 2013 - December 2013
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Receptionist Duties, Medical Records, Medical Terminology, Retail Sales
Education
Vista College 2013 — 2014
Medical/Clinical Assistant
Unemployed/ July 2008 - Present
West corporation January 2012 - May 2013
Innotrac February 2007 - April 2010
Education
Rim of the world high school 1981 — 1982
General studies
Career Collage of Northern Nevada
Milan Institute-Sparks
ReNew Therapeutic, Teach for America July 2015 - Present
Mildred Osborne Charter School, Teach for America May 2014 - Present
West Corporation July 2013 - May 2014
Precious Little Ones LLC May 2008 - May 2011
Faulkner technical cooperative -Whitley Elementary August 2007 - May 2008
Skills
Educational Leadership, Secondary Education, Science, Life Sciences, Earth Science, Physical Sciences, IEP, Group Therapy, Lesson Planning, Data Analysis, Data Entry, Databases, Business Analysis, Business Strategy, Creative Solutions, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Project, Microsoft Publisher, Dreamweaver, HTML Scripting, HTML5
Education
Louisiana College
MASTERS, Art of Teaching Ed Leadership
Alabama Agricultural and Mechanical University
B.S, Business Administration/Management Information Systems