Coventry Health Care, an Aetna Company
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Coventry Health Care, an Aetna Company Employees
BREF Bahamas Managent, LLC 2014 - Present
Arrow S3 2008 - 2014
Coventry Health Care, an Aetna Company 2003 - 2008
Club Med 1998 - 2000
Skills
Microsoft Office, TCP/IP, VoIP, Avaya, Nortel, Cisco Routers, Call Centers, Call Center Architecture, Telecommunications, LAN-WAN, Integration, IP, Wireless, MPLS, Telephony, Networking, WAN, Unified Communications, Vendor Management, Troubleshooting, SIP
Education
ITT Technical Institute - Fort Luaderdale 1980 — 1982
Associate of Science (A.S.), Electrical, Electronic and Communications Engineering Technology/Technician
Florida State University 1979 — 1981
Associate's degree, Mathematics and Computer Science
Coventry Health Care, an Aetna Company October 2013 - Present
Coventry Health Care February 2011 - October 2013
Coventry Health Care 2002 - 2010
Coventry Health Care, Princiapl Healthcare 1996 - 2002
CIGNA Healthcare 1992 - 1994
Equicor 1990 - 1992
Equicor 1989 - 1990
Equicor 1989 - 1989
Skills
Provider Relations, Health Insurance, Vendor Management, Medicare, Managed Care, Medicaid, HIPAA, PPO, SharePoint, Process Improvement, Healthcare, Insurance, HMO, Customer Service, Leadership, Strategic Planning
Education
Wichita State University 1986 — 1988
Bachelor's degree, Business Administration and Management, General
Crowder College 1984 — 1986
Associates Degree
Blue Springs High School 1980 — 1984
Healthcare Enrollment USA November 2014 - Present
Coventry Health Care, an Aetna Company November 2013 - November 2014
Coventry Health Care of Florida February 2011 - June 2014
South Florida Risk Mgt November 2007 - November 2010
Nations Health June 2006 - November 2007
Skills
Licensed Life & Health..., Disability Insurance, Term Life Insurance, Sales, Employee Benefits, Insurance, Training, Health Insurance, Claim, Cold Calling
Education
DeVry University 2004 — 2006
Associate's degree, Small Business Administration/Management
CUNY Bronx Community College 2002 — 2003
Small Business Administration/Management
Newtown High School 1998 — 2002
General High School Diploma, General Studies, 96.3
Ceridian November 2013 - August 2014
LexisNexis February 2013 - October 2013
New York Life Insurance Company October 2012 - February 2013
State Farm February 2012 - September 2012
Coventry Health Care, an Aetna Company July 2011 - November 2011
Comcast Cable June 2008 - April 2011
Skills
Active Directory, Troubleshooting, Technical Support, Windows 7, SQL, Windows, Computer Hardware, Windows XP, Microsoft Exchange, Microsoft Office, TCP/IP, Customer Service, Software Installation, VPN, Help Desk Support, Operating Systems, Networking, BMC Remedy, Call Centers, Wireless Networking, Group Policy, System Administration, Property, Insurance, Laptops, Printers, System Deployment, Windows Server, LAN-WAN, IT Management, Lotus Notes, Service Desk, Information Technology, Incident Management, Microsoft SQL Server
Education
Georgia Southern University 2003 — 2006
Accounting and Finance
Shiloh High School 2000 — 2003
High School, College/University Preparatory and Advanced High School/Secondary Diploma Program, 3.8
DentaQuest November 2012 - Present
Coventry Health Care November 2010 - November 2012
Coventry Health Care, an Aetna Company January 2009 - November 2010
Humana November 2007 - December 2008
Humana October 2004 - November 2007
UnitedHealth Group December 2001 - October 2004
Skills
Network Development, Provider Relations, PPO, HMO, Medicaid, Medicare, Managed Care, Health Insurance, Credentialing, HIPAA, Healthcare Industry, Health Policy, Insurance, Claim, Healthcare
Education
Florida International University
International Relations and Affairs; Economics
Indiana University Bloomington
Bachelor's Degree, Economics
Moffitt Cancer Center July 2015 - Present
Coventry Health Care, an Aetna Company August 2008 - June 2015
MHNet an Aetna Company August 2008 - May 2009
Network Synergy Group June 2000 - August 2008
Skills
Bilingual, Innovative creative..., Adaptable to Changes, Highly Reliable, Highly motivated..., Operations Management, Workers Compensation, Managed Care, Customer Service, Six Sigma, Microsoft Excel, Performance Reporting, Training, Subject Matter Experts, Policy Writing, ADP Payroll, Kronos Timekeeping, Human Anatomy, Health Education, Insurance, Quality Assurance, Healthcare, Health Insurance, Leadership, Process Improvement
Education
Concorde Career Institute-Tampa 2009 — 2010
Medical Insurance Coding Specialist, Medical Insurance Coding Specialist/Coder
Yachanlaz Institute 2007 — 2008
License # 798111149, Certified EKG Technician, 03/18/2008
Suncoast School of Massage 2003 — 2004
LMT, Massage Therapy/Therapeutic Massage
Moffitt Cancer Center November 2014 - Present
Progressus Therapy February 2014 - October 2014
Coventry Health Care- An Aetna company March 2011 - January 2014
Community Hospital (HCA) October 2009 - March 2011
Blue Abaco July 2008 - July 2009
Skills
Employee Relations, Kronos, Recruiting, Leave of Absence..., Employee Benefits, Benefits Administration, Onboarding, Talent Acquisition, HRIS, PeopleSoft, FMLA, Workers Compensation, E-Verify, New Hire Orientations, Talent Management, Performance Management, Taleo, Customer Service, Policy
Education
Florida State University - College of Business 2005 — 2009
Bachelor's degree, Marketing, Human Resource Management
Clearwater High
Aetna October 2013 - Present
Coventry Health Care, an Aetna Company March 2011 - October 2013
COMSYS November 2010 - March 2011
Eyefinity May 2008 - October 2010
VSP Vision Care June 2000 - May 2008
Education
Grand Canyon University 2014 — 2019
Doctorate of Business Administration (D.B.A) with an Emphasis in Management
Keller Graduate School of Management of DeVry University
Master of Business Administration (MBA), Business Administration and Project Management
National University
Bachelor of Business Administration (B.B.A.), Business
Coventry Health Care, an Aetna Company July 2013 - Present
Florida Department of Children and Families January 2011 - July 2013
Florida Department of Children and Families 2010 - 2013
Skills
Child Welfare, Case Management, Crisis Intervention, Mental Health, Community Outreach, Group Therapy, Program Development, Adolescents, Mental Health Counseling, Psychotherapy, Program Evaluation, Nonprofits, Motivational..., Foster Care
Education
Florida Atlantic University
Master of Social Work (MSW), Children & Families
AIG Claims, Inc. June 2014 - August 2015
Georgia Institute of Technology December 2013 - May 2014
Coventry Health Care, an Aetna Company 2011 - September 2013
ANDP, Inc February 2007 - November 2010
Skills
Raiser's Edge, Crystal Reports, Fundraising, Grants, Community Outreach, Community Development, SPSS, Volunteer Management, Nonprofits, Program Evaluation, Marketing, Federal Grants..., Operating Budgets, Public Services, Public Speaking, PeopleSoft, OPUS, Banner Finance, Compass, SQL, SharePoint, Access, Research Design, Qualitative Research, Data Analysis, Data Collection, Program Management, Survey Research, Proposal Writing, Grant Writing, Statistical Data..., Analysis, SAS programming, Statistical Modeling, Quantitative Research, Survey Design, Quantitative Analytics, Spanish, Critical Thinking, Policy, SAS, Non-profit..., Statistics, Policy Analysis, Statistical Software, Report Writing, Compliance, Medicaid, Program Development, Research
Education
Troy University 2014 — 2016
Master's Degree, Computer/Information Technology Administration and Management
Georgia State University 2009 — 2011
Bachelor of Arts (B.A.), Sociology
Aon Hewitt July 2006 - Present
Coventry Health Care 2002 - 2006
Coventry Health Care, an Aetna Company 2001 - 2002
Coventry Health Care, an Aetna Company 1999 - 2001
Coventry Health Care, an Aetna Company 1997 - 1999
Coventry Health Care, an Aetna Company 1996 - 1997
BCBSNC 1989 - 1994
Skills
Health Insurance, Claims Auditing, Quality Auditing, Auditing Standards, Operational Planning, Operational Excellence, Supervisory Experience, Supervisory Management, Provider Relations, Customer Service, Service Providers, Contract Negotiation, Contractual Agreements, Supervisory Skills, Claims Handling, Claims Management, Claims Resolution, Insurance Adjusting, Medical Billing, Client Billing, System Testing, System Administration, Recruiting
Education
Durham Technical Community College
Business/Commerce, General
Coventry Health Care, an Aetna Company January 2015 - Present
Coventry Health Care September 2007 - January 2015
Rosemont Presbyterian Village March 2004 - August 2007
Broomall Presbyterian Village October 1999 - March 2004
Skills
Microsoft Office, Microsoft Excel, Customer Service, Microsoft Word, PowerPoint, Certified Case Manager, Workers Compensation, Healthcare, Management, Training, Nursing, Medicare, Utilization Review, Home Care, Managed Care, Patient Safety, Insurance, Case Management
Education
Villanova University 2002 — 2004
Bachelor's degree, Registered Nursing/Registered Nurse
Delaware County Community College 1996 — 1999
Associate of Science (A.S.), Registered Nursing/Registered Nurse
Aetna November 2014 - Present
Florida Healthcare Plus July 2012 - November 2014
Medica healthcare plans August 2009 - June 2011
Coventry Health Care, an Aetna Company August 2007 - July 2009
Skills
Competitive Marketing..., Medicare Advantage..., HIPAA, Credentialing, Business Analysis, Claim, Customer Service, EMR, Medicare, Provider Relations, Health Insurance, HMO, Network Development, Physician Relations, B2B Marketing, Insurance, Medicaid, Healthcare, Healthcare Consulting, Leadership, Managed Care
Education
Florida International University 2013 — 2013
Healthcare Risk Management., certificate.
VigiLanz March 2015 - Present
Aetna May 2013 - March 2015
Coventry Health Care, an Aetna Company March 2008 - May 2013
Healthation, Inc. April 2005 - March 2008
McKesson September 2001 - April 2005
Pan-Pro LLC (Panduit Corporation) July 2000 - June 2001
Keane July 1997 - February 2000
Applied Composites Corporation July 1995 - July 1997
Skills
Software Development, Microsoft SQL Server, T-SQL, C#, Visual Studio, .NET, JavaScript, SDLC, VB.NET, ASP.NET, Requirements Analysis, Access, SQL, Databases, Java, XML, VB6, ASP, Software Engineering, TFS, Web Applications, Programming, SSIS, Database Design, PL/SQL, Testing, Visual Basic, Oracle, OOP, Business Analysis, XSLT
Education
DePaul University
Master of Science with Distinction, Software Engineering, concentration in Software Development, ★ GPA 4.0/4.0 ★
Moraine Valley Community College 2001 — 2003
graduate student-at-large, (my continuous improvement)
Moraine Valley Community College
Certificate with High Honors, Windows Programming Developer Certification, ★ GPA: 4.0/4.0 ★
Northern Illinois University
Bachelor of Science, Technology
OACAC GCC October 2014 - Present
Coventry Health Care, an Aetna Company November 2013 - April 2014
Hotels.com May 2013 - November 2013
UnitedHealth Group January 2012 - May 2012
Chase September 2008 - September 2011
T-Mobile October 2007 - July 2008
Third Street Sportswear July 2006 - August 2007
The Game Exchange June 2003 - June 2006
Ozarks Technical Community College August 2000 - December 2003
Equity Mortgage Bankers June 1999 - May 2000
Skills
Photoshop, Photography, InDesign, Microsoft Office, Illustrator, Interior Design, Microsoft Word, Social Media, Adobe Creative Suite, PowerPoint, Customer Service
Education
Drury University 2004 — 2006
College Credit, General Studies
Ozarks Technical Community College 2000 — 2003
Associate of Arts (A.A.), Graphic Design
Coventry Health Care, an Aetna Company March 2010 - August 2014
TechHealth January 2008 - January 2010
Thompson Publishing Group September 1996 - December 2007
Skills
Data Entry, Front Office Support, Cash Handling, Mail Sorting, PowerPoint, Outlook, Phone Manner, Telephone Skills, Customer Satisfaction, Teamwork, Critical Thinking, Microsoft Word, Access, Administrative..., Time Management, Public Speaking, Event Planning
Education
HCC Community College
Associate's Degree, Liberal Arts and Sciences, General Studies and Humanities, 3.7
Concorde Career Institute-Tampa
Dental Assistant, Dental Assisting/Assistant, 4.0
Saint Leo University
Elementary Education and Teaching, B
HealthAmerica March 2003 - Present
Coventry Health Care, an Aetna Company February 2002 - March 2003
Coventry Health Care, an Aetna Company August 2001 - February 2002
Coventry Health Care, an Aetna Company April 2000 - August 2001
Critical care Nursing Agency January 1998 - March 2000
Skills
Nursing, Medical Underwriting, Underwriting, Financial Risk, Interviews, Communication, ICU, Cardiology, Medicine, Research, Report Writing, Grant Writing, Educational Leadership, Community Organizing, Photo Editor, Acting, Customer Service, Consulting, E-Learning, Health, Internal Audit, Journalism, Quantitative Research, Quality Management, Technical Writing, Typing, Volunteer Management, Writing, Wellness, Youth Work, Insurance, Managed Care, Health Savings Accounts, PPO
Education
Mountain State University 2005 — 2008
Bachelors of Science, Registered Nursing/Registered Nurse
Dalton State College 1992 — 1993
Nursing, LPN
Coventry Health Care, an Aetna Company May 2014 - September 2015
GENEX Services, Inc. June 2012 - January 2014
CorVel Corporation March 2008 - June 2012
Liitle Company of Mary Hospital March 2003 - November 2010
Resurrection Health Care July 1993 - July 2005
Skills
Nursing, Healthcare, Critical Care, Healthcare Management, Treatment, Medicine, Patient Education, Workers Compensation, Emergency Room, Claim, Managed Care, Emergency Planning, Emergency nursing, Orthopaedics assessment..., Catastrophic nursing..., Bed control, Teletracking bed control, Interqual trained, Millman's care..., PACU nurse phase I, II..., Urgent care nursing, Orthopedic, Management, Case Managment, Utilization Review, Patient Advocacy, Health Insurance, Certified Case Manager, Healthcare Information..., Disease Management, Utilization Management, Hospitals, Software Documentation, Medical Case Management, Medicare, Clinical Research, Training, ACLS, Acute Care, BLS, Case Management, EMR, HIPAA, Home Care, ICU, Inpatient, Medicaid, Medical Terminology, Medical/Surgical, Meditech
Education
DePaul University
Oakton Community College 1992 — 1993
ADN, Registered Nursing/Registered Nurse
Governors State University 1997 — 1999
BSN, Registered Nursing/Registered Nurse
Coventry Health Care, an Aetna Company November 2013 - Present
Skills
Training, Medicare, Sales, Brokers, Sales Operations, Recruiting, Sales Presentations, Insurance, Health Insurance, Disability Insurance, Life Insurance, Health Savings Accounts, Healthcare, Management, Public Speaking, Team Building, Strategic Planning, Leadership, Account Management, Marketing, Microsoft Office, Customer Service
Education
Florida State University 1994 — 1998
Bachelor of Science (B.S.), Finance
Coventry Health Care, an Aetna Company October 2014 - Present
Sedgwick June 2013 - June 2014
Principal Financial Group March 2003 - September 2012
Iowa Health System August 1991 - March 2003
Skills
Leadership, Management, Employee Benefits, Insurance, Healthcare, Workers Compensation, Certified Case Manager, Registered Nurse
Education
Grand View College 1993 — 1996
BSN, Nursing
Grand View College 1993 — 1996
BSN, Nursing Education
Coventry Health Care, an Aetna Company February 2015 - Present
Lincoln County Stanford, Kentucky October 2012 - Present
Lake Cumberland Health Department February 2014 - September 2014
Blackboard June 2013 - August 2013
G4S January 2013 - May 2013
Skills
Education, Management, Customer Service, Microsoft Excel, Microsoft Word, PowerPoint, Team Leadership, Organizational..., Efficiency, Public Speaking, Public Relations, Health Insurance, Teaching, Training, Troubleshooting, Leadership, Research, Data Entry, Strategic Planning, Security, Access
Education
Eastern Kentucky University 2010 — 2013
Bachelor of Arts (B.A.), History Teaching
Somerset Community College
Coventry Health Care, an Aetna Company July 2012 - Present
PNC Bank October 2007 - July 2012
The Bank of New York Mellon Corporation June 1994 - September 2007
Skills
Vendor Management, Project Management, Business Analysis, Process Improvement, SDLC, Business Requirements, Risk Management, Banking, SQL, Product Management, Program Management, Requirements Gathering, Integration, Oracle, Software Project..., Microsoft SQL Server, Requirements Analysis, Visio, Databases, Software Development, IT Strategy, Enterprise Architecture, IT Management
Education
Duquesne University 1998 — 2002
MBA, eCommerce and Information Technology
James Madison University 1990 — 1994
BBA, Computer Information Systems
Mt Lebanon High 1986 — 1990
Coventry Health Care, an Aetna Company February 2015 - Present
Emory Healthcare June 2014 - January 2015
Vanderbilt University Medical Center August 2011 - June 2014
riverbend maximum security prison October 2013 - May 2014
St Thomas Rutherford June 2010 - August 2011
Skills
Critical Care, Hemodynamic Monitoring, Patient Safety, Patient Education, ICU, CLABSI committee, neuro icu, surgical icu, Hospitals, Inpatient, Medical-Surgical, Nursing, Registered Nurses
Education
Cumberland University 2008 — 2010
Bachelor of Science (BS), Registered Nursing/Registered Nurse
Middle Tennessee State University 2005 — 2007
Cisco March 2006 - Present
Coventry Health Care, an Aetna Company February 2004 - February 2006
BNY Mellon July 1997 - February 2004
Skills
Cisco Technologies, VoIP, Unified Communications, QoS, Telecommunications, CCIE, Visio, Security, Routing, Virtualization, Firewalls, Network Design, Disaster Recovery, Cisco IOS, Troubleshooting, Wireless Networking, Cisco Call Manager, Information Technology, IP
Education
Duke University 2008 — 2012
Master's degree, Engineering Management
Carnegie Mellon University 1994 — 1998
Bachelor's degree
Coventry Health Care an Aetna Company April 2012 - Present
Koley Jessen P.C. November 2011 - December 2011
CREIGHTON'S BIOSCIENCE ENTREPRENEUR PROGRAM January 2009 - December 2009
American Educational Telecommunications July 2002 - August 2007
Skills
New Business Development, Market Research, Client Service, Strategy, Entrepreneurship, Analysis, Marketing, Project Management, Risk Management, Negotiation, Financial Analysis, Business Intelligence, Healthcare, Project Planning, Research, Account Management, Business Analysis
Education
Creighton University School of Law 2007 — 2010
BSBA/ JD
Creighton University 1997 — 2001
BSBA, Business-Marketing
Capital BlueCross March 2013 - Present
BeneCard PBF February 2011 - March 2013
Coventry Health Care, an Aetna Company January 2009 - January 2011
WellPoint October 2007 - September 2009
Highmark Blue Shield June 1989 - September 2007
Skills
Wellness Coaching, Customer Service, Supplements, Sales, Sports Nutrition, Personal Training, Weight, Home Based Business, Budgets, Software Documentation, Training, Call Centers, Management, Leadership, Strategic Planning, Coaching, Network Marketing, Process Improvement, Microsoft Excel, Business Analysis, Microsoft Office, HIPAA, Weight Training, Team Building, Public Speaking
Education
Davis and Elkins College 1980 — 1983
Bachelor's Degree, Communication, General
Towers Watson June 2014 - Present
Oliver Wyman May 2013 - August 2013
Coventry Health Care, an Aetna Company May 2012 - August 2012
Skills
Actuarial Science, VBA, PowerPoint, Statistics, Microsoft Word, Analysis, Leadership, Public Speaking
Education
Georgia Institute of Technology 2010 — 2014
Bachelor of Science (B.S.), Applied Mathematics
Coventry Health Care, an Aetna Company March 2009 - Present
Coventry Health Care, Inc May 2005 - March 2009
McKesson Health Solutions January 2004 - May 2005
AdvancePCS January 2000 - January 2004
AdvancePCS 2001 - 2003
AdvancePCS 2000 - 2001
US Navy January 1981 - January 1985
Skills
Health Insurance, Medicare, Managed Care, Insurance, HIPAA, Process Improvement, Call Center, Workforce Management, Operations Management, Provider Relations, Customer Service, Visio, Team Building, Healthcare Management, HMO, Change Management, Project Management, Quality Assurance, Call Centers, Leadership, Training, Cross-functional Team..., Employee Benefits, Analysis, Data Analysis, Healthcare, Management, Customer Satisfaction, Claim, Troubleshooting, Data Entry, Software Documentation, Coaching, Access, Testing, Policy, Supervisory Skills, Business Process..., Program Management, Business Analysis, Team Leadership, Medicare Part D, Customer Experience, Administration, Utilization Management, Customer Retention, Medicaid, Employee Training, Disease Management, Performance Management
Education
Glendale Community College 1980 — 1980
Nassau Community College 1979 — 1980
Liberal Arts and Sciences/Liberal Studies
East Meadow High School 1975 — 1978
High School
Coventry Health Care, an Aetna Company June 2012 - Present
McConnell House and Red Pony June 2007 - January 2013
Coventry Health Care December 2009 - June 2012
Coventry Health Care January 2009 - July 2009
Criallo's Bar and Grill August 2006 - June 2007
Carrabba's February 2005 - January 2007
Berean Christian Stores August 2002 - August 2004
Skills
Microsoft Excel, Access, Microsoft Office, Outlook, Customer Service, Microsoft Word, PowerPoint, Process Scheduler, Data Entry, Event Planning, Lotus Notes, Leadership, Software Documentation, Time Management, Training, Social Media, Public Speaking, Social Networking
Education
De Anza College 2002 — 2004
Music/English
DeAnza Community College, Foothill Community College 2002 — 2004
Foothill College 2002 — 2004
Arts/Music/English
Allegheny Health Network August 2014 - Present
Kmart Corporation November 2013 - December 2013
Coventry Health Care, an Aetna Company July 2012 - January 2013
Skills
Microsoft Office, Microsoft Word, Medisoft, springcharts, Emedsys, Microsoft Publisher
Education
DCI Career Institute 2013 — 2014
Medical/Clinical Assistant
Rochester High School 2011 — 2012
Aetna June 2015 - Present
The Home Depot February 2006 - Present
Aetna November 2012 - June 2015
Coventry Health Care, an Aetna Company August 2009 - November 2012
Media Play June 2002 - January 2006
Skills
Information Technology, Computer Maintenance, Computer Hardware, Software Installation, Computer Hardware..., Microsoft Office, Health Insurance, Insurance Claims, Data Analysis, Customer Service, Data Entry, Home Improvement, Consumer Electronics, Media & Entertainment, Forklift Operation, Employee Benefits, Phone Etiquette
Education
Harrisburg Area Community College
Associate of Arts (AA) Degree, Computer Information Systems
Central Dauphin Senior High School 2000 — 2004
High School DIploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
Heritage Valley Health System June 2013 - Present
Heritage Valley Health System December 2012 - June 2013
Coventry Health Care, an Aetna Company May 2008 - July 2011
Skills
Telemetry, ACLS, BLS, Inpatient, Medicine, Nursing, Patient Safety, EMR, Healthcare Management, Patient Education
Education
Penn State University 2013 — 2015
Bachelor's degree, Registered Nursing/Registered Nurse
Community College of Beaver County 2011 — 2013
Associate's degree, Registered Nursing/Registered Nurse
Coventry Health Care, an Aetna Company November 2001 - Present
Pottery Barn 2005 - 2011
Wachovia Bank Card Services September 1999 - November 2001
Skills
Health Insurance, Medicare, Medicaid, HMO, PPO, Insurance, Claim, HIPAA, Employee Benefits, Training, Outlook, Healthcare, Healthcare Industry, Process Improvement
Education
Delaware Technical and Community College-Stanton-Wilmington 2014 — 2016
Associate's Degree, Paralegal Studies
MetLife December 2014 - Present
Pacific Resources October 2012 - November 2014
MetLife October 2009 - October 2012
MetLife January 2004 - October 2009
MetLife November 2000 - January 2006
Coventry Health Care, an Aetna Company February 1998 - November 2000
RR Donnelley August 1995 - November 1998
Skills
Disability Insurance, Health Insurance, Life Insurance, Employee Benefits, Insurance, Brokers, Term Life Insurance, Account Management, Training, Process Improvement, Project Management, Leadership, Strategic Planning, Management
Education
Eastern Illinois University 1990 — 1994
Bachelor of Arts (B.A.), Business Administration, Management and Operations
Cuidad Universitaria, Madrid, Spain 1992 — 1993
Study Abroad Program - Language and Travel
UnitedHealth Group 2015 - Present
McKesson Health Solutions 2013 - 2015
Genpact - Jawood Healthcare Solutions/McKesson Health Solutions May 2012 - 2013
Select Health of South Carolina 2010 - 2012
Coventry Health Care, an Aetna Company 2007 - 2009
Palmetto GBA 2000 - 2006
Skills
Process Improvement, Data Analysis, HIPAA, Managed Care, Training, Analysis, Leadership, Medicare, Requirements Gathering, Health Insurance, Healthcare Management, Insurance, Project Management, Software Documentation, Data Mining, Consulting, Visio, Management, Healthcare Information..., Healthcare, Business Objects, MS Project, Medical Terminology, SQL, Program Management, Business Analysis, Health Care Fraud, Database Admin, Analytics, Medicaid, Strategic Planning, Investigative Reporting, Statement Analysis, MS Office( Access,..., Microsoft Project, Database Management, IDX, Facets, Care Analyzer, DME Fraud Analysis, Test Case Implementation, NCQA HEDIS, Medicare/Medicaid..., HMO
Education
Emmanuel College
Bachelor's degree, Fine and Studio Arts
Limestone College
Associate of Arts (AA), Computer Science
InfoMC November 2012 - Present
Comprehensive Care Corporation July 2010 - August 2012
Coventry Health Care, an Aetna Company February 2008 - May 2010
MHNet Behavioral Health December 2004 - February 2008
MHNet Behavioral Health November 2002 - December 2004
MHNet December 2000 - November 2002
MHNet Behavioral Health March 1998 - December 2000
Skills
Healthcare Management, Managed Care, Operations Management, Strategic Planning, P&L Responsibility, NCQA, Behavioral Health, Medicare, Medicaid, Healthcare Consulting, Six Sigma, Business Development, Special Needs..., Utilization Review, Disease Management, Dual Eligibles, URAC, Healthcare Information..., Chronic Care Management, Healthcare Industry, EHR, Healthcare, HIPAA
Education
Flagler College
Bachelor’s Degree, Psychology
Troy University
Master of Science (M.S.), Mental Health Counseling/Counselor
Walden University
Doctor of Philosophy (Ph.D.), Psychology
Kemper Senior Solutions May 2015 - Present
Morgan White Group April 2015 - Present
AARP UHC 2011 - Present
Coventry Health Care, an Aetna Company April 2010 - Present
Medico Insurance Comapny 2010 - Present
Care Improvement Plus November 2009 - Present
Wandless Insurance Services August 2009 - Present
Care Improvement Plus 2009 - Present
Care Improvement Plus 2008 - Present
Various Enrollment Companies 2005 - Present
Skills
Speaker, Mobile Entertainment, Health Insurance, Insurance, Disability Insurance, Term Life Insurance, Employee Benefits, Accident, Critical Illness, Long-term Care, Medicare, Life Insurance, Health Savings Accounts, Dentistry, Fixed Annuities, Universal Life, Accident Insurance, Workers Compensation, Underwriting, Cafeteria Plans, Whole Life, Public Speaking, Brokers
Education
Del Mar College
Texas A & I
Coventry Health Care, an Aetna Company October 2014 - Present
Coventry Health Care, an Aetna Company October 2013 - October 2014
Eastern Insurance Holdings, Inc. January 2008 - October 2013
Skills
Insurance, Workers Compensation, Claim, Customer Service, Health Insurance
Education
Consolidated School of Business-Lancaster
Associate's degree in Medical Administrative Assistant Specializing in Billing / Coding, Medical Insurance Coding Specialist/Coder
Coventry Health Care, an Aetna Company July 2013 - Present
GLC January 2013 - July 2013
Gold Coast Home Health October 2010 - March 2012
All About Staffing July 2005 - January 2012
Broward Health Medical Center September 2009 - October 2010
Holy Cross Hospital October 2005 - September 2006
Professional Training Institute, INC January 2004 - March 2006
Nursing Unlimited – September 2002 - January 2004
Pascack Valley Hospital June 1998 - January 2001
Skills
Teaching, Program Evaluation, Health Advocacy, Community Outreach, Health Education, Strategic Communications, Home Care, Public Speaking, Policy, Healthcare, Case Management, Leadership, Program Development, Event Planning, Nonprofits
Education
Villanova University 2014 — 2015
Certification, Six Sigma
Florida Atlantic University 2013 — 2013
Project Management Training, Project Management
Excelsior College 2007 — 2009
Bachelor of Applied Science (B.A.Sc.), Liberal Arts and Sciences/Liberal Studies
Bergen Pines Hospital School of Nursing 1997 — 1998
Diploma, Nursing
Rockland Community College 1990 — 1992
Associate, Applied Science; Business Administration
Amicus MSO July 2015 - Present
Coventry Health Care, an Aetna Company December 2014 - July 2015
Plaza Medical Centers June 2012 - January 2015
AMICUS MSO 2015 - 2015
AMICUS MSO 2015 - 2015
Skills
HIPAA, Access, Quality Improvement, Healthcare, Analysis, ICD-9, Data Analysis, CPT, Documentation, Insurance, Medicare/Medicaid..., HEDIS, Healthcare Management, Medicine
Education
Tallahassee Community College 2010 — 2011
Registered Nursing/Registered Nurse
Everest University-Pompano Beach 2007 — 2008
MEDICAL ASSISTANT, Medical/Health Management and Clinical Assistant/Specialist
Hallandale High Magnet School 2002 — 2006
DIPLOMA
Hercules Sealing Products June 2005 - Present
Lotus Radio March 2008 - August 2010
Coventry Health Care, an Aetna Company June 2003 - June 2005
UDS December 1999 - June 2003
IGT December 1993 - December 1999
GWP June 1991 - December 1993
Skills
Graphic Design, Photoshop, Illustrator, InDesign, Soundbooth, Premiere, Adobe Acrobat, Dreamweaver, Fireworks, Wacom Tablet, Digital Photography, Microsoft Office 2010, Windows 7 Professional, Apple, Catalog Design, Brochure Design, Business Card Design, Promotional Item Design, Trade Show Booth Design, Trade Show Coordination, Magazine Advertisements, Video Editing, Media Design, Social Media Marketing, Marketing Strategy, Email Marketing, ISO 9001, Certified Internal..., Trade Show Graphics, Adobe Fireworks, Microsoft Office, Trade Shows, Brochures, Marketing..., Direct Mail, Marketing, New Business Development, Customer Service, Graphics, Web Design, Social Media, Adobe Creative Suite, Social Networking, Mac
Education
Full Sail University 2015 — 2018
Bachelor's Degree, Graphic Design
Sparks High School 1987 — 1991
Fred Loya Insurance March 2015 - Present
TPCIGA June 2013 - July 2014
USAA April 2009 - June 2013
Coventry Health Care, an Aetna Company September 2008 - April 2009
Wachovia Securities Financial Network April 2008 - September 2008
UHC Medical InformaticsCompuGroup Holding July 2006 - April 2008
Humana Inc. June 2006 - June 2006
First Data Corporation August 2004 - July 2005
Skills
Litigation, Insurance, Microsoft Word, Microsoft Excel, Microsoft Office, PowerPoint, English, Windows, Public Speaking, Financial Analysis, JavaScript, Coaching, Public Relations, Claim, Liability, Subrogation, Healthcare, Medicare, Risk Management, Mediation, Property, Medical Records, Negotiation, Arbitration, Accident, Workers Compensation, Medical Billing, Data Entry, Medical Coding, Litigation Management, Investments, Data Analysis, Hospitals, Mortgage Lending
Education
Abitration Forums, Inc. 2015 — 2015
Arbitrator, Arbitration
CPRC 2014 — 2014
Certification, First Aid & CPR
Kaplan 2009 — 2009
Property Casualty & Surety License, Insurance
Del Mar College 2004 — 2006
Associate of Arts and Sciences (A.A.S.), Surgical Technology/Technologist
Texas State Technical College Waco 1998 — 2000
Engineer's degree, Electrical and Electronics Engineering
Evolent Health March 2015 - Present
Coventry Health Care, an Aetna Company October 2004 - February 2015
Skills
Health Insurance, Insurance, Managed Care, Medicare, Employee Benefits, Process Improvement, Data Analysis, Underwriting, Healthcare, Claim, Access, Actuarial Science, Analysis, Financial Reporting, HIPAA, Health Policy, Medicaid, Reinsurance, Risk Management
Education
Grove City College
Healthcare Consultant/Independent Contractor October 2015 - Present
Integrated Care Management March 2012 - September 2015
Coventry Health Care, an Aetna Company May 2001 - March 2012
HealthCare Partners June 1998 - April 2001
Trinity Care Home Health February 1992 - June 1998
Skills
Healthcare, Workers Compensation, Certified Case Manager, Case Managment, Utilization Management, Nursing, Utilization Review, Medical Case Management, Disease Management, Disability Management, Healthcare Management, Home Care, Vocational..., Medicare, Clinical Research, Medicine, Health Insurance, Managed Care, Traumatic Brain Injury, Rehabilitation, HIPAA, Hospitals, Nursing Management, Claims Management, Inpatient, Medicaid, Acute Care, Quality Improvement, Patient Advocacy, CCM, Case Management, Healthcare Industry
Education
El Camino College 1984 — 1989
ASN, Registered Nurse
TeamPraxis September 2015 - Present
UnitedHealth Group September 2014 - August 2015
Lakeview Pediatrics January 2013 - September 2014
AIM Specialty Health February 2012 - January 2013
BarSmart.com June 2011 - November 2012
Coventry Health Care, an Aetna Company July 2011 - December 2011
Susquehanna Health August 2010 - December 2010
Clinton County Women's Center May 2010 - July 2010
US Navy October 2004 - August 2008
Skills
Training, Microsoft Office, Medical Terminology, Leadership, Public Speaking, Healthcare, Health Insurance, HIPAA, Data Entry, Intelligence Analysis, Recruitment Training, Community Health, Customer Service, Event Planning, Project Coordination, Volunteer Recruiting, Public Relations, Program Management, Sales, Grants, Epic Systems, Phlebotomy, Health Education, Program Development, Recruiting, Community Outreach, Organizational..., Nonprofits, Event Management, Social Networking, Social Media Marketing, Customer Satisfaction, Sales Presentations, Health Policy, Leadership Development, Proposal Writing, Public Health, Analytic Thinking, Marketing Strategy, EMR, Marketing, Microsoft Word, Administrative..., International Relations, Leisure Travel, Accounts Receivable, Microsoft Excel, Management, Social Media, Research
Education
University of Illinois at Chicago 2015 — 2016
Graduate Certificate, Patient Safety, Error Science, and Full Disclosure
Lock Haven University of Pennsylvania 2008 — 2011
Bachelors of Science, Public Health
Elgin Community College 2002 — 2004
Nursing Assistant Certification, Health Services/Allied Health/Health Sciences, General
Coventry Health Care, an Aetna Company September 2014 - Present
Coventry Health Care, an Aetna Company September 2008 - September 2014
Coventry Health Care, an Aetna Company October 2007 - September 2008
Coventry Health Care, an Aetna Company March 2005 - October 2007
BCBSNC January 2004 - March 2005
Rex Healthcare January 2001 - January 2004
Blue Shield of CA via Duke University Health System August 1999 - January 2001
IHS at Treyburn April 1997 - January 2000
The Brian Center January 1997 - April 1997
Medford Nursing Home January 1996 - December 1996
Skills
Nursing, Nursing Documentation, Nursing Process, Nursing Management, Utilization Management, Medical Review, Insurance Fraud, Medical Underwriting, Prior Authorization, Employee Training, HIPAA, Process Improvement, Quality Auditing, Managed Care, Neurology, Neurosurgery, Medical/Surgical, Clinical Supervision, Delegation, Geriatric Nursing, Nursing Care, Healthcare, Hospitals, Utilization Review, Registered Nurses, HMO, Training, Patient Advocacy, Rehabilitation, Quality Improvement, Great Personality, Medical-Surgical
Education
Excelsior College 2010 — 2012
Master of Science (MSc), Registered Nursing/Registered Nurse, 4.0
North Carolina Central University 2001 — 2002
Bachelor of Science (BS), Nursing, 3.2
Excelsior College 1998 — 2000
Associate's degree, Registered Nursing/Registered Nurse
Florence-Darlington Technical College 1994 — 1995
Diploma - Licenced Practical Nursing (LPN), Health Services/Allied Health/Health Sciences, General
PayFlex Systems USA, Inc., an Aetna Company August 2010 - Present
Coventry Health Care, an Aetna Company 2009 - 2010
Mutual of Omaha 2003 - 2009
Aquila Merchant Services, Inc 2001 - 2003
Skills
Privacy Law, Legal Compliance, Health Insurance, Insurance, ERISA, COBRA, HIPAA, Health Policy, Compliance, Due Diligence, Disability Insurance, Contract Negotiation, Corporate Law, Financial Services, OFAC, Corporate Governance, Legal Research, Insurance Law, Employee Benefits, Legal Writing, Data Privacy, Legislation, Mediation, Regulatory Affairs, Contract Negotiations, Process Improvement, Contract Management, Regulatory Analysis, Contract Law, Group Insurance, Cafeteria Plans, Policy, Benefits Administration, Claim, Fraud
Education
Creighton University School of Law 1997 — 2000
J.D., Law
University of Nebraska-Lincoln 1992 — 1996
B.A., Political Science - Public Administration
University of Nebraska-Lincoln 1992 — 1996
B.A., Sociology
The Henderson Group, LLC. July 2012 - Present
Your Insurance Group February 2014 - Present
Transamerica Life Insurance Company September 2013 - Present
Aflac September 2013 - Present
Levinson & Associates, Inc. June 2013 - Present
The Rosa M. Foundation June 2013 - Present
Aetna October 2013 - July 2014
Coventry Health Care, an Aetna Company October 2013 - July 2014
Treasure Coast Christian Academy April 2011 - May 2012
Dale Cassens School August 2005 - August 2007
Skills
Insurance, Life Insurance, Prescription Drugs, Affordable Care Act, Final Expense Planning, College Savings Plans, College Funding..., Medicare Advantage, Health Insurance, Dental Insurance, Annuity Sales, Medicare Supplements, Medicare Part D, Variable Life, Whole Life, Universal Life, Medicare Prescription..., Variable Annuities, Accident Benefits, Mortgage Insurance, Disability Insurance, Long-term Care, Term Life Insurance, Dental Sales, Medicare, Short Term Medical, Accident Insurance, Social Networking, Social Media, Social Media Marketing, Fundraising, Public Relations, Community Outreach, Behavior Modification, Non-profits, Applied Behavior..., Behavioral Health, Behavior Management, Special Education, HIV/AIDS prevention, HIV/AIDS, Sexual Health, Sexuality Education, Customer Service, Education, Management, Leadership, Marketing, Team Building, Training
Education
GoldCoast Schools 2013 — 2013
0215-LIFE INCL VAR ANNUITY & HEALTH, Insurance
Full Sail University 2009 — 2011
BS, Entertainment Business
Indian River Community College 2001 — 2002
Applied Behavioral Analysis
Fort Pierce Central High 1989 — 1993
High School/Secondary Diploma Programs
Coventry Health Care, an Aetna Company July 2012 - March 2015
Engineering Services Network - ESN March 2011 - May 2012
Northwestern Medical Faculty Foundation August 2004 - March 2009
National Systems Corporation September 1996 - August 2004
IDX Systems Corporation July 1993 - August 1996
Skills
MUMPS, Intersystems Cache, IDX, VistA System, Epic Systems, Software Documentation, SharePoint, EHR
Education
DePaul University 2010 — 2010
Java Developer, Object-oriented applications development using the Java programming language, A
DePaul University 1992 — 1993
Computer Career Program, Structure Programming & Systems Analysis, A
University of Notre Dame 1983 — 1987
BA, Psychology
Coventry Health Care, an Aetna Company September 2014 - Present
Novitas Solutions, Inc. May 2008 - August 2013
Skills
Healthcare, Medicare, Provider Relations, Medicaid, Customer Service, Hospitals, Microsoft Excel, HIPAA, Microsoft Word, PowerPoint, Outlook, Medical Terminology, Medical Billing, Data Entry, Software Documentation, Healthcare Information..., Insurance, Health Insurance
Education
HACC, Central Pennsylvania's Community College 1984 — 1986
Certificate Program, Respiratory Therapy Technician/Assistant
Coventry Health Care, an Aetna Company July 2013 - Present
Hackensack University Medical Center October 1999 - Present
Select Medical March 2011 - June 2013
Med Assurant October 2010 - March 2011
US Navy August 1995 - August 1999
Skills
Critical Care, Nursing, Hospitals, Healthcare, BLS, Telemetry, Clinical Research, Medicare, Patient Advocacy, ACLS, ICU, Hemodynamic Monitoring, Pacemakers, Case Managment, Orthopedic, Spine, Workers Compensation, Expense Reports, Expense Management, Military Experience, Territory..., Marketing, Relationship Management, Building Relationships, Cost Management, Cost Control, Acute Care, Medical/Surgical, Medicine, Case Management
Education
Fairleigh Dickinson University
B.S.N; Bachelor of Science, Nursing
Rutgers, The State University of New Jersey-New Brunswick
Bachelor of Science (BS), Human Ecology
Sherwin Williams April 2014 - Present
Frazee Paints November 2011 - April 2014
Coventry Health Care, an Aetna Company March 2010 - August 2011
MasterTech Appliance June 2005 - March 2010
MedImpact Healthcare Systems July 2008 - July 2009
Skills
Invoicing, Accounts Receivable, Accounts Payable, Accounting, Medical Billing, Payments, Customer Service, Forecasting, Data Entry, Microsoft Excel, Inventory Management, Microsoft Word
Education
Grossmont College
Business Administration / Accounting
Musicians Institute
Coventry Health Care, an Aetna Company March 2015 - Present
Coventry Health Care, an Aetna Company July 2013 - March 2015
Holy Cross Hospital December 2012 - April 2013
Baptist Health South Florida located in Miami, Florida December 2009 - December 2012
Skills
Data Entry, Healthcare, HIPAA, Microsoft Publisher, Outlook, Medical Records, Insurance, Medical Terminology, Hospitals, Healthcare Management, Leadership, Medicare, Patient Safety, Nursing, Healthcare Information..., Medicaid, Administration, EMR, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Teamwork, NCQA, Appeals, Typing 60 wpm, Bilingual in English..., Team-oriented, Commercial Insurance, Individual Health..., Quality Of Care, Provider Relations
Education
Florida International University 2005 — 2010
BA, Health Services Administration
Aetna December 2013 - Present
Coventry Health Care, an Aetna Company February 2012 - December 2013
Ahold September 2009 - February 2012
Wilson College September 1999 - February 2012
Ahold September 2007 - September 2009
Ahold August 2001 - September 2007
Corning Incorporated May 1989 - August 2001
Skills
Management, Leadership, Project Portfolio..., Program Management, Project Planning, Analysis, Business Analysis, SDLC, Requirements Analysis, PMP, Business Process, Business Intelligence, IT Management, Visio, PMO, Vendor Management, MS Project, Cross-functional Team..., IT Strategy, Software Project..., Software Development, Six Sigma, Team Management, SharePoint, People Management, Healthcare Industry, Healthcare Information..., Business Process..., Grocery Industry
Education
Frostburg State University 1997 — 1999
Master of Business Administration (MBA)
Shippensburg University of Pennsylvania 1985 — 1989
Bachelor of Science, Computer Science
Hewlett-Packard June 2007 - Present
Empire Medicare Services September 2002 - June 2007
Coventry Health Care, an Aetna Company September 2002 - December 2003
Skills
Business Analysis, Requirements Analysis, Business Intelligence, Business Process, IT Service Management, Agile Methodologies, Requirements Gathering, SQL, Solution Architecture, Integration, Business Process..., Project Management, IT Strategy, PMP, SharePoint, Microsoft SQL Server, Process Improvement
Education
State College Area High School 1980 — 1983
Harrisburg Area Community College
Humana June 2012 - Present
Shaw Hankins March 2009 - June 2012
Coventry Health Care, an Aetna Company February 2006 - March 2009
Skills
Health Insurance, Insurance, Life Insurance, Brokers, Employee Benefits, Disability Insurance, Account Management, Sales, Health Savings Accounts, Term Life Insurance, Medicare, Long-term Care, Claim
Education
Georgia State University 1998 — 1999
Bachelor of Science (B.S.), Mathematics
University of Georgia 1995 — 1998
Plan365, inc August 2014 - Present
Mortgage Connect LP November 2010 - May 2014
Coventry Health Care, an Aetna Company October 2008 - November 2010
Skills
Refinance, Loan Closings, Title Insurance, Title Clearing, HUD, Mortgage Underwriting, Customer Service, Customer Support, Sound Mixing, Sound Editing, Outlook, Microsoft Excel, QuickBooks, Real Estate, Mortgage Lending
Education
Full Sail University 2004 — 2005
Associate of Science (AS), Audio Engineering
Coventry Health Care, an Aetna Company May 2013 - Present
Eastern Illinois University August 2009 - December 2012
Sherwin-Williams Paints May 2012 - August 2012
Judy's Hallmark May 2010 - August 2012
Skills
Facebook, Social Networking, Leadership, Cold Calling, Social Media Marketing, Market Research, Merchandising
Education
Eastern Illinois University 2009 — 2012
Bachelor of Applied Science, Marketing
Coventry Health Care, an Aetna Company November 2013 - Present
Touch of Elegance, LLC January 2009 - Present
Wilson Memorial Hospital September 2009 - November 2013
NKP via Wilson Memorial Hospital March 2002 - August 2009
Skills
Coordination, Event Planning, Interior Design, Consulting, Public Speaking, Medical Case Management, Workers Compensation, short term disability, long term disability, FMLA, Medical Education, Cpr Certified, CPR instructor, First Aid Instructor, Wedding Planning, Budgets, Healthcare, Event Management, Weddings, Corporate Events
Education
Edison Community College
Associate of Arts and Sciences (AAS), RN
Lash Group June 2014 - Present
inVentiv Medical Management December 2012 - May 2014
Coventry Health Care, an Aetna Company November 2011 - November 2012
SHPS June 2009 - November 2011
SHPS April 2007 - June 2009
Jewish Hospital & St. Mary's HealthCare January 1994 - March 2007
Skills
Microsoft Excel, Customer Service, Nursing, CCM, Disease Management, Utilization Management, Case Managment, Healthcare, Case Management, Medicaid, Hospitals, HIPAA, Inpatient, Healthcare Information..., Patient Education, Healthcare Management, Patient Advocacy, Medicare, Healthcare Industry, Home Care, Managed Care, Medical-Surgical
Education
Eastern Kentucky University 1989 — 1993
BSN, Registered Nursing/Registered Nurse
Keys Consulting Services 2003 - Present
Inovolon Inc 2012 - 2013
Coventry Health Care, an Aetna Company 2009 - 2010
Humana 2005 - 2008
Booz Allen Hamilton 2001 - 2003
PwC 1998 - 2001
CareFirst BlueCross BlueShield 1983 - 1998
Skills
Healthcare, Managed Care, Health Insurance..., Program Management, Process Improvement, Business Development, Account Management, Healthcare Management, Clinical Research, Hospitals, Strategy
Education
George Mason University
Executive MBA - Business Administration and Management
Temple University - Fox School of Business and Management
BBA - Marketing
University of Oxford
Continuing Education Program
Aetna May 2013 - Present
Coventry Health Care, an Aetna Company December 2011 - May 2013
Optima Health March 2008 - December 2011
Atlantic Bay Mortgage Group September 2004 - March 2008
Atlantic Bay Mortgage Group September 2002 - September 2004
Skills
SharePoint, Project Management, Business Process..., Process Improvement, SDLC, Management, Visio, Business Analysis, Requirements Analysis, Vendor Management, Change Management, Training, Requirements Gathering, Testing, Healthcare, Agile & Waterfall..., Risk Management, Scrum
Education
University of Phoenix 2006 — 2007
Masters, Management Information Systems
Strayer University 2003 — 2005
Bachelor of Science (B.S.), Computer Networking
ECPI University 2000 — 2002
Associate's degree, Information Technology
Coventry Health Care, an Aetna Company September 2012 - Present
Santa Barbara Applied Research/Lockheed Martin October 1988 - May 2012
Sutmyn Storage June 1995 - October 1998
American Express August 1989 - June 1995
Skills
Disaster Recovery, Unix, Data Center, Servers, Solaris, VMware, Virtualization, Operating Systems, Security, Storage, Shell Scripting, System Administration, Hardware, Red Hat Linux, Testing
Education
Citrix
XenApp Presentation Server 4.5 Administration
De Anza College
Computer Engineering
NetApp University
NetApp ONTAP 8.0 7-Mode Administration; NetApp 7.2 Fundamentals
Symantec Education
Netback 7.5 for Unix and Windows Advanced Administration
University of California, Santa Cruz
Unix Administration
VMware University
VMware ESX 3.0 Installation and Configuration
West Valley College
Assembler Programming
Coventry Health Care, an Aetna Company April 2009 - Present
StrataCare June 2008 - November 2009
Mitchell International June 2006 - May 2008
Concentra April 2003 - May 2006
Skills
Workers Compensation, Process Improvement, Vendor Management, Operations Management, Executive Management, Team Building, Strategic Planning, Contract Negotiation, Medical Billing, Project Management, Insurance, Marketing Strategy, Personnel Management, Outsourcing Management, Sales Management, Strategic Financial..., Managed Care, Leadership, Health Insurance, Healthcare, Revenue Analysis, Budget Process, Client Development, Compliance, Communication, Expert Witness, California Lien..., Medical Bill Review, Network Development, Negotiation
Education
Cornell University - Johnson Graduate School of Management
Graduate Certificate, Executive Leadership
University of Redlands 2007 — 2010
M.B.A., Finance
National University 2005 — 2007
Bachelor of Arts, English Language and Literature/Letters, Cum Laude
Aetna June 2014 - Present
Aetna December 2013 - Present
Coventry Health Care - An AETNA Company July 2012 - Present
WellCare March 2008 - July 2012
Market Street Mortgage January 2000 - July 2007
CCN\Medview November 1994 - November 1999
Skills
MS Project, Visual Basic, Visio, Project Management, Business Intelligence, COGNOS BI, P/L SQL, SDLC, Crystal Reports, Data Warehousing, Software Design, Systems Analysis, Requirements Analysis, SharePoint, Process Improvement, T-SQL, PL/SQL, Requirements Gathering, Microsoft SQL Server, Software Documentation, SQL, Data Modeling, Integration, Data Analysis, ETL, Analysis, Business Analysis, Cognos, Databases, Software Project..., Database Design, Business Process..., Full SDLC, Agile Methodologies, .NET, Management, ROI Management, Business Process, Enterprise Architecture, Access, Business Requirements, SSIS, Vendor Management
Education
Duke University 1977 — 1980
Mahopac High School
Virginia Premier Health Plan, Inc. July 2014 - Present
Aetna March 2012 - July 2014
HCR ManorCare May 2011 - September 2011
Sunrise Senior Living December 2010 - May 2011
Maxim Healthcare Services December 2007 - August 2010
Maxim Healthcare Services April 2004 - December 2007
Coventry Health Care, an Aetna Company March 2001 - April 2004
Pediatric Otolaryngology, Inc April 2000 - March 2001
St. Louis Children’s Hospital July 1998 - April 2000
Skills
Nursing, Home Care, Healthcare, Clinical, Case Management, Managed Care, Healthcare Management, Medicaid, Utilization Management, Pediatrics, Nursing Management, Leadership Development, Team Building, Certified Cas, Physician Relations, Medicare, Clinical Research, Case Managment, Medical Billing, JCAHO, Quality Improvement, HIPAA, Healthcare Industry, Medical Compliance, Performance Improvement, Disease Management, Healthcare Consulting, Elder Care, Hospitals, Wound Care, Health Policy, HMO, Health Insurance, NCQA, Medicaid Managed Care
Education
Fontbonne University 2000 — 2002
Bachelor, Business Administration
Lewis and Clark Community College
Associate, Nursing
Aetna February 2015 - Present
Aetna April 2014 - January 2015
Aetna June 2013 - March 2014
Coventry Health Care, an Aetna Company October 2011 - May 2013
Coventry Health Care, an Aetna Company February 2007 - October 2011
Coventry Health Care, an Aetna Company January 2004 - February 2007
Coventry Health Care, an Aetna Company October 1998 - January 2004
Comfort Care Home Health Services, LLC August 1996 - 2000
Edgewater Psychiatric Center May 1995 - 2000
Coventry Health Care, an Aetna Company September 1997 - October 1998
Skills
Disease Management, Medicaid, Medicare, Healthcare, Managed Care, Health Insurance, HMO, Network Development, Provider Relations, HIPAA, Healthcare Information..., Medicare Part D, Process Improvement, Employee Benefits, Health Policy, Customer Service, Insurance, Vendor Management, Pharmacy Benefit..., Cross-functional Team..., Healthcare Industry, Program Management, Leadership
Education
Harrisburg Area Community College 1993 — 1995
Associate Degree Nursing, Registered Nursing/Registered Nurse
Rosemont College 1987 — 1991
Bachelor of Science (B.S.), Business Administration and Management, General
Pennsylvania State University-Penn State Harrisburg
Master's Degree, Health/Health Care Administration/Management - Candidate
Coventry Health Care, an Aetna Company January 2014 - Present
Coventry Health Care 2007 - January 2014
EDS, an HP Company 1979 - 2007
Skills
Business Analysis, Requirements Gathering, Requirements Analysis, SDLC, IT Strategy, Business Process..., Integration, Process Improvement, Project Management, Visio, PMO, Business Process, Cross-functional Team..., Enterprise Architecture, Team Leadership, Program Management, Team Management, Software Project..., Outsourcing
Education
Duke University 1974 — 1978
A.B., Botany
Hunter College High School 1969 — 1974
Coventry Health Care, an Aetna Company July 2014 - Present
GENEX Services, Inc. November 1999 - July 2014
Case Management Concepts May 1997 - November 1999
Skills
Managed Care, Workers Compensation, Case Managment, Claim, Healthcare, Medicare, Nursing, Insurance, Disabilities, Disability Management, Healthcare Management, Medicaid, Process Improvement, Claims Management, Case Management, HIPAA
Education
Daemen College
Bachelor of Science (BS), Nursing
Commonwealth of Pennsylvania June 2014 - Present
Commonwealth of Pennsylvania November 2012 - May 2014
Coventry Health Care, an Aetna Company August 2010 - November 2013
Celerity October 2006 - August 2008
DST 2001 - 2006
Skills
Child Advocacy, Health Advocacy, Public Policy, Working With Children, Legislative Policy, Health & Safety..., Business Analysis, Visio, Testing, Requirements Gathering, Process Improvement, Business Process..., Policy Analysis, Microsoft Office
Education
HACC, Central Pennsylvania's Community College
Coventry Health Care, an Aetna Company November 2011 - Present
AI Dupont September 2010 - October 2011
Nemours Children's Clinic July 2008 - August 2010
Baptist Medical Center March 2006 - March 2010
The Childrens Hospital of Philadelphia October 2003 - February 2006
AmeriHealth Insurance Co of NJ March 2001 - October 2003
Independence Blue Cross April 2000 - March 2001
Independence Blue Cross October 1997 - April 2000
Independence Blue Cross February 1996 - October 1997
Independence Blue Cross October 1995 - February 1996
Skills
Healthcare
Education
Thomas Jefferson University 1985 — 1988
BSN, Bachelor of Science in Nursing
Community College of Philadelphia 1983 — 1985
None, Nursing
Aetna November 2013 - Present
Coventry Health Care, an Aetna Company April 2004 - November 2013
Highmark Blue Cross Blue Shield February 2002 - March 2004
Danet Inc. May 2000 - November 2001
Skills
Business Analysis, Requirements Gathering, Visio, Process Improvement, Coaching, SDLC, SharePoint, Team Leadership, Business Development, Organizational..., Data Analysis, Youth Mentoring, Sports Management, Sports Coaching, Systems Analysis, System Deployment, Unit Testing, System Integration..., Mentoring, Youth Development, Training Delivery, Applications, Healthcare Information..., Website Development, Organizational..., Master Scheduling, Oracle SQL, Cognos, Impromptu Web Reports, Team-oriented, Communication Skills, Scrum, Agile Methodologies
Education
Scrum Alliance
Certified ScrumMaster
Duquesne University 1998 — 2000
MBA, Information Systems Management
Robert Morris University 1994 — 1998
BSBA, Management
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas February 2014 - Present
The Warranty Group October 2011 - January 2014
Coventry Health Care, an Aetna Company April 2008 - October 2011
Brady Corporation January 2007 - March 2008
Northwestern Mutual February 2006 - December 2006
IBM May 2003 - January 2006
Skills
Unix, Disaster Recovery, Databases, AIX, SQL, DB2, Performance Tuning, Microsoft SQL Server, IBM Certified, Hadoop, PMP, Big Data
Education
Illinois Institute of Technology 2001 — 2004
Masters, Computer Science
Gujarat University 1997 — 2001
Bachelor of Engineering (B.E.), Computer Engineering
Coventry Health Care March 2012 - Present
Coventry Health Care, an Aetna Company March 2012 - Present
St. Mary's Medical Center May 2010 - March 2012
Owensboro Medical Health System October 2003 - February 2009
MSO of Kentucky June 2002 - October 2003
Skills
Excel, Healthcare, Microsoft Office, Healthcare Management, Hospitals, EMR, Healthcare Information..., Insurance, Medicare, Medicaid, Revenue Cycle, Medical Billing, Outlook, Software Documentation, HIPAA, Managed Care, Process Improvement, Customer Service, Leadership, Health Insurance, Healthcare Industry, Team Building, Provider Relations, Healthcare Consulting, Training, Management, Medical Terminology, Claim, Public Speaking
Education
Florida Community College at Jacksonville 1982 — 1986
Business Administration and Management, General
Eastern Kentucky University 1979 — 1980
no, art
Coventry Health Care, an Aetna Company August 2013 - Present
Walgreen Co March 2007 - July 2013
Conway Freight June 1993 - March 2007
Conway Freight June 1993 - March 2007
Skills
Sales, Inventory Management, Call Centers, Leadership, Telephone Skills, Team Building, Health Insurance, HIPAA, Retail, Management, Customer Satisfaction, Customer Service, Data Entry, Microsoft Office, Marketing, Outlook
Education
Eastern Illinois University 2002 — 2012
Bachelor's degree
Aetna May 2014 - Present
Coventry Health Care, an Aetna Company January 2011 - May 2014
Bay State Medical December 2009 - January 2011
Fairfax Northern Virginia Hematology Oncology September 2009 - January 2011
Banner Desert Medical Center September 2008 - 2009
Phoenix Childrens Hospital December 2001 - September 2008
Maricopa County Bar Association 2000 - 2001
Skills
Healthcare Management, Medical Billing, CPT, Medical Terminology, EMR, Medical Records, HIPAA, Healthcare, Hospitals, Insurance, HCPCS, ICD-9, Health Insurance, Managed Care, Medicare, Medicaid, Practice Management, Physician Relations, Healthcare Information..., Provider Relations, Health Education, Healthcare Consulting, Health Policy, Health Information..., Pediatrics, JCAHO, Medical Compliance, Physicians, Healthcare Industry, Radiology, Leadership, Claim, Training, Revenue Cycle Management, Credentialing, Clinical Research, HMO, Team Building, Process Improvement, Quality Improvement, Disease Management, Employee Relations, Patient Advocacy, Claims Resolution, Utilization Management, Home Care
Education
Phoenix College 2012 — 2014
Certificate, Medical Billing and Coding
Ottawa University 2005 — 2008
Bachelor's, Health Care Management & Business
Gateway Community College 2004 — 2006
Associate's Degree, Health Service Management
Coventry Health Care, an Aetna Company July 2006 - Present
Memorial Regional Hospital December 2000 - October 2007
Skills
Group Therapy, Social Services, Crisis Intervention, Adolescents, Mental Health, Case Management, Management, Leadership, Gerontology, Healthcare, Team Leadership, Team Motivation
Education
Florida State University 1989 — 1994
Master of Social Work (MSW), Social Work/Gerontology
Good Samaritan Society August 2014 - Present
Coventry Health Care, an Aetna Company November 2013 - August 2014
Coventry Health Care, an Aetna Company November 2009 - November 2013
Coventry Health Care, an Aetna Company April 2008 - November 2009
Coventry Health Care, an Aetna Company March 2006 - April 2008
Aetna August 2002 - March 2006
Skills
Insurance, Health Insurance, Claim, Underwriting, Life Insurance, Process Improvement, Brokers, Liability, Workers Compensation, Property & Casualty...
Education
Dickinson State University 1995 — 1999
Aetna February 2014 - Present
Commonwealth of Pennsylvania September 1999 - Present
Borough of Grove City January 2012 - Present
Coventry Health Care, an Aetna Company May 2006 - February 2014
Skills
SDLC, Compliance, Security, HIPAA, Access, Policy, Troubleshooting, Risk Management, Auditing, Analysis, HTML, Problem Solving, Policy Analysis, Audit, Microsoft Office, RSA Archer Certified..., XML, SQL, SharePoint, MySQL, IT Strategy, Disaster Recovery, Information Technology, Leadership, Management, Vendor Management, Process Improvement, Program Management, Integration, Business Analysis, Information Security..., Information Security, Visio
Education
Edinboro University of Pennsylvania 2004 — 2006
M.S., Information Technology
Slippery Rock University of Pennsylvania 2000 — 2004
B.S., Information Technology
Coventry Health Care, an Aetna Company November 2013 - Present
Acrometis January 2013 - August 2013
Coventry Healthcare June 2011 - September 2012
Coventry Healthcare February 2008 - May 2011
MEDICAL MANAGEMENT SERVICES January 2006 - October 2007
Medical Management Service March 2004 - January 2006
AIG Claim Services January 1996 - March 2004
American International Health & Rehabilitation March 1994 - December 1995
American International Health & Rehabilitation Services February 1992 - March 1994
American International Health & Rehabilitation Services July 1991 - February 1992
Skills
Workers Compensation, Managed Care, Provider Relations, Process Improvement, Healthcare, Medical Bill Review, Six Sigma Experience, PPO Knowledge, Analytical Skills, Project Management, Strategic Planning, Staff Motivation, Medical Billing, Management, Policy, Leadership, Software Documentation
Education
Flagler College
Bank of America March 2013 - August 2014
AutoNation December 2011 - March 2013
Bank of America October 2008 - November 2011
Acosta Sales & Marketing August 2006 - October 2008
Akos Technologies, LLC June 2005 - July 2006
Coventry Health Care, an Aetna Company October 1997 - June 2005
Skills
DNS, VMware, Active Directory, Integration, Troubleshooting, Vendor Management, Windows Server, SDLC, Virtualization, VMware ESX, Unix, Linux, Agile Methodologies, DHCP, SharePoint, Perl, Management, Team Leadership, System Administration, Networking, Customer Service, Process Improvement, Project Management, Microsoft Office, ITIL, Training, Team Building, Disaster Recovery, Data Center, SAN, Servers, Microsoft Exchange, Windows
Education
University of Phoenix 2000 — 2002
Bachelor's Degree, Information Technology, 3.95
Florida Community College at Jacksonville 1997 — 1999
Associate's Degree, Business Administration and Management, General
Aetna (formerly Coventry Healthcare Inc) May 2013 - Present
Coventry Health Care, an Aetna Company January 2007 - May 2013
Knightsbridge Solutions September 2005 - December 2006
Gap Inc. November 1999 - September 2005
Skills
Data Warehousing, SDLC, Business Intelligence, Data Modeling, Oracle, Microsoft SQL Server, ETL, Database Design, Cognos, Data Warehouse..., Business Objects, Data Integration, Informatica, SSRS
Education
Roosevelt University 2007 — 2011
Master of Business Administration (MBA), Accounting and Finance
DePaul University 2003 — 2006
MS-IS, Computer Science Information Systems
DePaul University 1999 — 2003
BS-IS with Honors, Computer Science Information Systems
Coventry Health Care, an Aetna Company August 2013 - Present
Coventry Healthcare of Florida 2007 - Present
Swiss Caps 2003 - 2007
TechnoMarine 2000 - 2003
MIF 1999 - 2001
Miami International Forwarders 1999 - 2000
Skills
Health Insurance, Employee Benefits, Managed Care, Insurance, Healthcare, Sales, Strategic Planning, Medicare, Term Life Insurance, Account Management, Life Insurance, Customer Service, Marketing, Marketing Strategy, Benefits Administration, Microsoft Excel, Contract Negotiation, Cold Calling, HIPAA, Brokers, Outlook, Claim, Microsoft Word, PowerPoint, Public Speaking, Microsoft Office, Negotiation, Sales Management, HMO, Health Savings Accounts, Healthcare Industry, Long-term Care, Leadership, PPO, Workers Compensation, Disability Insurance, Health Care Reform, Medicaid, Network Development, Provider Relations, Team Building, Medicare Part D, Dentistry, New Business Development, Underwriting, Process Improvement, Management
Education
Florida International University 2000 — 2003
Business
Synagro 2013 - Present
Synagro 2013 - Present
Coventry Health Care, an Aetna Company 2012 - 2013
Choice Hotels International 2009 - 2011
Etrade Financial August 2005 - December 2007
Skills
Investments, Analysis, Treasury, Cash Management, Accounting
Education
Fairleigh Dickinson University
bachelor, Finance
Aetna April 2015 - Present
Coventry Health Care, an Aetna Company March 2013 - April 2015
HealthAmerica June 2006 - March 2013
HealthAmerica May 2002 - May 2006
NewAlliance Health Plan 2000 - May 2002
Skills
Insurance, Health Insurance, Medicare, Claim, Provider Relations, Managed Care, Workers Compensation, Network Development, Employee Benefits, Process Improvement, Medicaid, PPO, HIPAA, Health Policy, Healthcare Industry, Credentialing, Healthcare
Education
Edinboro University of Pennsylvania
Undergraduate studies, Computer Science
Coventry Health Care, an Aetna Company 2012 - Present
Parkland Hospital 1998 - 2011
Skills
Nursing, BLS, ACLS, Inpatient, Critical Care, Patient Safety, Hospitals, Acute Care, EMR, Epic Systems, Medical/Surgical, ICU, Healthcare, PALS, Patient Education, Healthcare Management, Pediatrics, Medication..., Patient Advocacy, Telemetry
Education
El Centro College
Associate's degree
Coventry Health Care, an Aetna Company Sales and Marketing AssistantCoventry Health Care of Georgia2002 - Present
Skills
Customer Service, Employee Benefits, Health Insurance, Insurance, Outlook, Data Entry, Access, Administrative..., Call Centers, Healthcare, Office Management, Process Improvement, Account Management, Employee Relations, Human Resources, Invoicing, Sales, Recruiting, Training, Team Building, Medicare, Leadership, Payroll
Education
Georgia Perimeter College
Coventry Health Care, an Aetna Company October 2013 - Present
Universal Health Care Group, Inc. January 2007 - March 2013
Excel Rehabilitation February 2002 - January 2007
Protegrity Worker's Compensation December 1999 - February 2002
Travelers Insurance Company January 1997 - October 1999
Integrated Health Services January 1995 - December 1997
Integrated Health Services January 1993 - January 1995
Skills
Medicaid Managed Care, Healthcare, Home Care, Medicare, HIPAA, Nursing, Provider Relations, Insurance, Healthcare Consulting, Elder Care, HMO, Utilization Review, Medical Terminology, Healthcare Industry, Workers Compensation, Training, Healthcare Information..., Medical Billing, Customer Service, EHR, HEDIS, Claims Management, Patient Advocacy, PPO, Network Development, Medical Records, Medical Coding, Health Policy, EMR, Physicians, Case Managment, Geriatrics, Leadership, Team Building, Coaching, Program Management, Case Management
Education
D G Erwin Technical Center
LPN
Hillsborough Community College
Aetna 2013 - Present
Coventry Health Care, an Aetna Company 1998 - 2013
Vector Research, Inc (VRI) 1994 - 1998
Skills
Insurance, Analysis, Data Analysis, Risk Management, Health Insurance, Managed Care, Analytics, Budgets, Software Documentation, Healthcare, Product Development, Medicare, Process Improvement, Leadership, Employee Benefits, Medicaid, Claim, Management
Education
University of Maryland College Park 1995 — 1997
M.A., Statistics
Duquesne University 1990 — 1994
B.A., Mathematics
Aetna January 2015 - Present
Coventry Health Care, an Aetna Company December 2013 - Present
Coventry Health Care, an Aetna Company May 2011 - December 2013
Coventry Health Care, an Aetna Company March 2010 - May 2011
Coventry Health Care, an Aetna Company October 2008 - March 2010
ServiceLink May 2006 - June 2008
Skills
Access, Health Insurance, Insurance, HMO, Data Modeling, Visio, Requirements Gathering, Data Analysis, Business Analysis, HIPAA, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft SQL Server, SharePoint, Team Building, Process Improvement, Customer Service
Education
Community College of Beaver County
Associate's degree, Business Administration and Management, General
Ascension August 2015 - Present
Lumeris July 2014 - August 2015
Essence Healthcare December 2011 - July 2014
Lumeris April 2008 - December 2011
Coventry Health Care, an Aetna Company January 2000 - April 2008
Health Care USA November 1995 - January 2000
James B Becker Consulting Engineers July 1994 - October 1995
PHILIP G. BRUMBAUGH CPA, CVA October 1993 - July 1994
Brown Smith Wallace April 1990 - July 1993
Skills
Business Analysis, Microsoft SQL Server, Data Warehousing, SQL, SDLC, SharePoint
Education
Fontbonne University 1997 — 1999
Bachelors in Business Administration
St. Louis Community College
Associate in Applied Science, Accounting
St. Louis Community College
Associate in Arts in Science, Fashion Merchandising
Coventry Health Care, an Aetna Company October 2008 - Present
Skills
Microsoft Excel, Process Improvement, Property & Casualty..., Microsoft Word, Microsoft Office, Insurance, Customer Service, Project Management, Health Insurance, Outlook, Training
Education
Fontbonne University
Coventry Health Care, an Aetna Company November 2013 - Present
Coventry Health Care September 1995 - November 2013
Doctors Health Plan September 1995 - June 1996
BCBSNC August 1987 - August 1995
Skills
Insurance, Process Improvement, Call Centers, Team Building, Customer Service, Operations Management, Leadership, Management, Vendor Management, Strategic Planning, HIPAA, Quality Auditing, SystemsTesting, Microsoft Excel, Microsoft Access, Microsoft Word, GEO Access, Claims Processing, Provider Enrollment, Provider Networks, Medical Terminology, Coordination of Benefits, Claims Review, Claims Auditing, User Acceptance Testing, Managed Care, Claims Handling, Provider Relations, Team Leadership, Underwriting, Supervisory Skills, Testing, Customer Experience, Healthcare Information..., Claims Resolution, Healthcare Industry, Medicare, Medicaid, Claim, HMO, Health Policy, Credentialing, Medical Coding, Health Insurance, Network Development, CPT, Medical Billing, Training
Education
Center for Insurance Education and Professional Devolopement 2011 — 2011
Professional Health Insurance Advanced Studies
Durham Technical Community College 2010 — 2011
Health Services/Allied Health/Health Sciences, General, Pass
Coventry Health Care, an Aetna Company June 2014 - Present
UPMC Hamot March 2011 - June 2014
Hamot Medical Center June 2002 - March 2011
Education
Edinboro University of Pennsylvania 1989 — 1992
Bachelor of Science (B.S.), Nursing
Aetna August 2014 - Present
Aetna January 2014 - July 2014
Coventry Health Care, an Aetna Company December 2005 - December 2013
Coventry Health Care, an Aetna Company April 1998 - December 2005
Principal Health Care December 1996 - March 1998
The Principal Financial Group June 1993 - December 1996
Skills
Microsoft Excel, Microsoft Word, PowerPoint, English, Windows, Research, Outlook, Strategic Planning, Budgets, Negotiation
Education
Georgia State University 1991 — 1993
Bachelor of Business Administration, Risk Management, Magna Cum Laude
Coventry Health Care, an Aetna Company March 2013 - Present
Vista Health Plan and Coventry July 2004 - Present
Fashion Bug September 1990 - July 1992
Leon County School Board August 1989 - 1991
Skills
Process Improvement, Account Management, Underwriting, Call Centers, Insurance, Time Management, Sales, Employee Benefits, Marketing, Customer Service, Leadership, Retail, Training, Team Building, Customer Retention, Healthcare
Education
Florida A&M University 1970 — 1974
Bachelor of Science (BS), Business Administration and Management, General
Coventry Health Care May 1989 - Present
Coventry Health Care, an Aetna Company 2013 - 2014
Dynamic Rehabiltiation Services January 1984 - May 1989
Central Rehab Assoc August 1981 - December 1983
Skills
Workers Compensation, Disability Management, Medical Case Management, Utilization Review, Claim, Claims Management, Insurance, Utilization Management, Health Insurance, Managed Care, Employee Benefits, Provider Relations, Customer Service
Education
Gwynedd-Mercy College 2010 — 2012
Associate's degree, Nursing
Temple University 1980 — 1981
Master's degree, Counseling Psychology
Penn State University 1976 — 1980
Bachelor's of Science, Rehabilitation Education
Coventry Health Care, an Aetna Company January 2012 - Present
Universal American November 2005 - December 2012
aig/american general February 1991 - November 2005
Skills
Strategic Planning, Negotiation, Retirement Planning, Healthcare, Strategic Financial..., Long-term Care, Health Insurance, Team Building, Whole Life, Disability Insurance, Insurance, Term Life Insurance, Customer Service, Critical Illness, Fixed Annuities, Life Insurance, Employee Benefits, Brokers, Medicare, Property & Casualty..., Commercial Insurance, Underwriting, Sales, Management
Education
Eastern Mennonite University 1977 — 1981
Bachelor's Degree, Business Administration and Management, General
Eastern Mennonite University 1977 — 1981
life underwriter training council Fellow, American College of financial studies. Brynmar, Pa ( L.U.T.C F) 1990
Coventry Health Care, an Aetna Company August 2013 - January 2014
United Cerbral Palsy of Tampa Bay February 2013 - March 2013
PARTNERS IN MEDICINE AND PLASTIC SURGERY January 2012 - November 2012
BOYETTE WALK IN CLINIC March 2011 - October 2011
Skills
Microsoft Office, Microsoft Word, Microsoft Excel, Visionary, CARETRACKER INGENIX, Medisoft, NAVINET, Availability, AMAZING CHARTS
Education
Everest University-Brandon 2009 — 2012
Associate of Science (A.S.), MEDICAL INSURANCE BILLING AND CODING
Aetna June 2015 - Present
Coventry Health Care, an Aetna Company June 2009 - June 2015
Skills
Access, Microsoft SQL Server, Visual Studio, VBA, vb, Public Speaking, Microsoft Office, Customer Service, Accounting, Analytics
Education
Dakota State University 2014 — 2016
Bachelor's Degree, Computer Science
Ivy Tech Community College
Associates, Accounting
Coventry Health Care, an Aetna Company December 2002 - Present
Coventry Health Care, an Aetna Company June 2003 - May 2006
Coventry Health Care, an Aetna Company December 2002 - June 2003
Humana November 2001 - December 2002
Humana September 1993 - November 2001
Skills
Medical Cost Trending, Analytics, Cost Savings Strategies, Ad Hoc Reporting, Data Mining, Medicare, Medicaid, Commercial Lines, Managed Care, Health Insurance..., Healthcare Management, Microsoft SQL Server, Cognos, Microsoft Excel, SQL, Healthcare Analytics, Informatics, Data Analysis, Network Development, Healthcare Industry, HMO, PPO, Health Insurance, Analysis
Education
Florida International University 1978 — 1982
Bachelor's Degree, Marketing, 3.4
Coventry Health Care, an Aetna Company October 2013 - Present
Little Learners Daycare center September 2006 - February 2007
Skills
Phlebotomy, Vital Signs, EKG, Hematocrit, Blood Glucose, Medical Assisting, Medical Ethics, Blood Pressure, Specimen Collection, Capillary Puncture, Spirometry, Triage, Throat Cultures, Medisoft, Glucose Testing, Telephone Triage, Suturing, Medical Records, Appointment Scheduling, Autoclave, Quality Patient Care, Chart, Medical History, Medical Terminology, ICD-9, Sterilization, Anatomy, Pulse Oximetry, Clinical Skills
Education
DCI Career Institute 2012 — 2013
Diploma, Medical/Clinical Assistant, 4.0
Blue Cross and Blue Shield of Kansas City April 2015 - Present
Cerner Corporation August 2012 - September 2014
Assurant Employee Benefits January 2006 - March 2012
Coventry Health Care, an Aetna Company September 2004 - November 2005
Health Midwest Comprehensive Care April 1998 - July 2004
Blue Cross and Blue Shield of Kansas City July 1984 - April 1997
Skills
Leadership, Project Management, Team Building, Provider Data Base..., Health Insurance Claims..., Health Insurance Claims..., Disability Claims..., Customer Service, Employee Benefits, Training, Medicare, Claim, Microsoft Excel, Access, Insurance, Communication, Healthcare
Education
Cypress College
Associate of Arts (A.A.), English Language and Literature/Letters
Cypress College
Associate's Degree, English Language and Literature, General
Coventry Health Care, an Aetna Company August 2013 - Present
Coventry Health Care June 1986 - Present
PersonalCare Insurance of Illinois October 2000 - July 2003
PersonalCare Insurance of Illinois September 1989 - October 2000
Skills
Health Insurance, Medicare, Process Improvement, Provider Relations, Managed Care, Insurance, Employee Benefits, Healthcare, HIPAA, Leadership, Medicaid, Healthcare Industry, Management, Benefits Administration
Education
Eastern Illinois University
Bachelor of Arts (B.A.), Focus on Business
Tuscola High School
UniteHealthcare August 2009 - Present
Coventry Health Care, an Aetna Company June 2001 - August 2009
Principal HealthCare June 1993 - June 2001
Skills
Insurance, Health Insurance, Customer Service, Managed Care, Medicare, Healthcare Management, Microsoft Office, Hospitals, HIPAA, Microsoft Excel, Microsoft Word, Healthcare Information..., Nursing, PowerPoint
Education
Des Moines Area Community College
Coventry Health Care November 2008 - Present
Coventry Health Care, an Aetna Company October 2006 - November 2008
Coventry Health Care, an Aetna Company March 2002 - October 2006
Coventry Health Care, an Aetna Company March 1999 - March 2002
Coventry Health Care, an Aetna Company March 1998 - March 1999
Skills
Corporate Training, Repricing, Contract Analysis, Data Analysis, Training, Management, Claim, Account Management, Auditing, Coaching, Hospitals, Spreadsheets, Insurance, Visio, Access, Business Services, Provider Relations, Information Systems, Finance, Process Improvement, Health Insurance, Order Fulfillment, Business, Software Documentation
Education
D G Erwin Technical Center 1997 — 1998
Diploma, Medical Transcription/Transcriptionist
Brandon High School 1990 — 1993
Diploma
Coventry Health Care, an Aetna Company October 2010 - Present
Coventry Health Care, an Aetna Company January 2008 - Present
Coventry Health Care, an Aetna Company 2005 - Present
Coventry Health Care, an Aetna Company December 2001 - Present
Fairfax County Government 1990 - March 2000
Education
Community College of Beaver County
Continuing Studes
Allstate November 2012 - Present
Midland National Life Insurance Company April 2011 - Present
Coventry Health Care, an Aetna Company January 2011 - Present
Self-employed October 2006 - Present
Education
Georgia State University 1983 — 1986
Associate's degree, Marketing/Marketing Management, General, B
Aetna December 2013 - Present
Coventry Health Care, an Aetna Company 2002 - 2013
Coventry Health Care, an Aetna Company 2001 - 2002
Coventry Health Care, an Aetna Company 2000 - 2001
Coventry Health Care, an Aetna Company 1999 - 2000
Coventry Health Care, an Aetna Company 1998 - 1999
Coventry Health Care, an Aetna Company 1995 - 1998
Skills
Management, Communication, Program Management, Project Management, PowerPoint, Customer Service, English, Research, Analysis, Microsoft Excel, Microsoft Office, Microsoft Word, Business Analysis, Business Process, Cross-functional Team..., Health Insurance, Process Improvement, Insurance, SDLC, Leadership, Visio, Strategic Planning, Vendor Management
Education
Fontbonne University 2000 — 2002
Master of Business Administration (MBA), Business Administration and Management, General
Fontbonne University 1998 — 2000
Bachelor of Business Administration (BBA), Business Administration and Management, General
Coventry Health Care, an Aetna Company August 2014 - Present
Aetna Life Insurance Company January 2014 - March 2014
Coventry Health Care of Illinois formerly PersonalCare Insurance of Illinois, Inc. 2003 - December 2013
Coventry Health Care of Illinois, formerly PersonalCare Insurance of Illinois, Inc. 1997 - 2003
Coventry Health Care of Illinois, formerly PersonalCare Insurance of Illinois, Inc. 1994 - 1997
Skills
NCQA, HEDIS, Managed Care, Credentialing, Medicare, Health Policy, HIPAA, Healthcare Management, Process Improvement, Insurance, Medical Terminology, Medical Transcription, Provider..., Delegation, Provider Database...
Education
University of St. Francis 1993 — 1996
Master of Science, Health Services Administration
Eastern Illinois University
Bachelor of Science, Health Studies/Community Health Administration and Business
Illinois Central College
Associate of Arts and Sciences, Medical Office Assistant
Mu Sigma November 2013 - Present
Coventry Health Care, an Aetna Company May 2012 - December 2012
Dept of Risk Management and Insurance , Georgia State University August 2008 - April 2011
Infosys January 2005 - April 2008
Skills
SQL, Data Analysis, R, Business Intelligence, Analytics, Java, Statistics, Optimization, Data Warehousing, Business Analysis, Microsoft Excel, Data Mining, Requirements Analysis, SAS, Statistical Modeling
Education
Georgia Institute of Technology 2011 — 2013
Master's degree
Georgia State University 2008 — 2011
Master's degree
National Institute of Technology Durgapur 2000 — 2004
Bachelor of Engineering (B.E.)
Atlanticus March 2014 - Present
Coventry Health Care, an Aetna Company May 2012 - August 2012
Skills
SQL, Microsoft Excel, SAS, Java
Education
Georgia Institute of Technology 2008 — 2013
Bachelor of Science (B.S.), Applied Mathematics
Georgia Institute of Technology 2008 — 2013
Bachelor of Science (B.S.), Economics
Aetna May 2013 - Present
Coventry Health Care, an Aetna Company June 2005 - May 2013
Formula 1 Consulting February 2002 - June 2005
Tek Consulting June 2000 - December 2001
Modis Consulting November 1999 - May 2000
Taylor Consulting April 1998 - October 1999
Stopka and Associates June 1997 - February 1998
The Revere Group May 1995 - June 1997
Information Resources Inc. June 1993 - May 1995
Skills
SDLC, MS Project, Unix, SQL, Functional..., Data Conversion, Requirements Gathering, Business Requirements, Visio, Business Analysis, Requirements Analysis
Education
DePaul University 1996 — 1999
Master of Science (MS), Information Technology
DePaul University 1990 — 1992
Bachelor of Science (BS), Information Technology
Moraine Valley Community College 1988 — 1990
Robert Morris University August 2013 - Present
Westfield Group/Westfield Insurance June 2014 - August 2014
Coventry Health Care, an Aetna Company July 2013 - August 2013
Education
Robert Morris University 2012 — 2016
Bachelor's degree, Actuarial Science
Harrisburg Area Community College 2011 — 2012
General Studies
Coventry Health Care, an Aetna Company pre- authorization repCoventry Health Care, an Aetna CompanyFebruary 2013 - Present
Mary Kay Cosmetics February 2013 - Present
Education
Delaware Technical and Community College-Stanton-Wilmington 1979 — 1989
Nationstar Mortgage July 2015 - Present
Knowledgent Consultant February 2014 - July 2015
Cigna January 2013 - January 2014
Fairfield Clinic and Jefferson County Hospital September 2010 - December 2012
Misys Healthcare Systems January 2009 - August 2010
Coventry Health Care, an Aetna Company January 2007 - December 2008
Skills
Project Management, SDLC, Hadoop, Apache Pig, Hive, HIPAA, Integration, Requirements Analysis, Process Improvement, SQL, Customer Service, Business Analysis, Software Development, Rally, SharePoint, Visio, Microsoft SQL Server, Rational Rose..., Agile Methodologies, Business Requirements, Business Process, Data Modeling
Education
University of Phoenix 2005 — 2008
Master's Degree, Information Technology
Delhi University 1999 — 2002
Bachelor's Degree, Computer Science
SunGard April 2013 - Present
Independent Living Systems, LLC October 2011 - April 2013
HOPS International, Inc. November 2008 - September 2011
Coventry Health Care, an Aetna Company March 2002 - October 2008
UnitedHealth Group January 1998 - February 2002
Skills
Microsoft SQL Server, SQL, Agile Methodologies, Databases, Requirements Analysis, Business Analysis, Business Intelligence, Software Development
Education
Florida International University 1994 — 2001
Master's degree, Information Technology