CIGNA HealthCare
Industry: Insurance company
DescriptionCigna is an American worldwide health services organization based in suburban Bloomfield, Connecticut and Philadelphia, Pennsylvania. Customer service: 020 8652 1313 Headquarters: Philadelphia, Pennsylvania, United States CEO: David Cordani (25 Dec 2009–) Subsidiaries: Express Scripts, Healthspring, Inc.,
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CIGNA HealthCare Employees
Aonhewitt July 2014 - Present
Black Beauties Inc 2008 - Present
Shutterfly October 2012 - January 2013
I-verify February 2011 - April 2012
VIP Courier Express, LLC April 2011 - October 2011
Allied Interstate 2002 - 2004
CIGNA Healthcare 1999 - 2002
AT&T 1998 - 1999
Skills
Customer Service, Data Entry, Critical Thinking, Access, Invoicing, Filing, Insurance, Solid computer skills, Office Management, Outlook, Resume Writing, Microsoft Office, Microsoft Word, Microsoft Office 2007, Accurate Data Entry, Highly Detailed, Investigative Reporting, Quarterly Reporting, Bill of Lading, General Office Skills, Tax Preparation, College Recruiting, Supervisory Skills, Typing, Exceptionally well..., Exceptional Listener, CCTV Monitoring, Problem Solving, Quick Thinker, Life Insurance
Education
New Horizons Computer Learning Center 2010 — 2011
Microsoft Office Specialist, Microsoft Office Suite 2007
TechSkills-Charlotte 2010 — 2010
Certificate of Completion, Non Medical Office Assistant
Aetna June 2014 - Present
Gemini Duplication Inc. June 2012 - April 2013
Cigna Healthcare March 2003 - May 2009
Skills
Customer Service, Negotiation, Sales, Business Development, Outlook, Microsoft Office, New Business Development, Sales Management, Customer Satisfaction, Microsoft Excel, Project Management, Project Planning, Account Management, Customer Retention, Marketing, Data Entry, IP PBX, Medical Assisting, Administrative..., Accounting, Financial Accounting
Education
San Joaquin Valley College-Visalia 2013 — 2014
Associate of Arts (AA), Business Administration and Management, General
Milan Institute-Visalia 2012 — 2013
Certificate, Medical/Clinical Assistant
Medical Career Services Oxnard, CA 2002 — 2003
Certification, Front Office
Waste Management January 2010 - Present
USO January 2009 - December 2009
American Express July 2007 - January 2009
AIG Retirement Services July 2006 - May 2007
CIGNA Healthcare June 2004 - July 2006
RemX Office Staff June 2003 - June 2004
Skills
Full-cycle Recruiting, Applicant Tracking..., Talent Acquisition, Direct Sourcing, Interviewing, Recruitment/Retention, Workforce Planning, Onboarding, Talent Management, Internet Recruiting, Sourcing, Salary Negotiation, Benefits Negotiation, SDLC, Interviews, Recruiting, Human Resources, HRIS, Strategy, Social Networking, Employee Relations, Screening, Contract Recruitment, Leadership, College Recruiting, Management, New Hire Orientations, Training, Hiring, Cold Calling, Start-ups, Technical Recruiting, Taleo, Temporary Placement, Team Leadership, Personnel Management, Employee Engagement, Executive Search, Performance Management, Succession Planning, Employer Branding, Screening Resumes, Building Relationships, Staffing Services, HR Policies, Employee Training, Deferred Compensation, Employee Benefits, Benefits Administration, PeopleSoft
Education
American InterContinental University 2011 — 2015
Bachelor's degree
Virginia Wesleyan College 1991 — 1993
Molina Healthcare September 2014 - Present
Independent Care Health Plan August 2011 - September 2014
State of Wisconsin October 2008 - August 2011
UnitedHealthcare 2007 - July 2008
UnitedHealthcare 2005 - 2007
CIGNA Healthcare 2004 - 2005
FEI Behavioral Health 2002 - 2004
FEI Behavioral Health 2001 - 2004
Empathia, Inc. 1996 - 2001
Solano Family Center 1995 - 1996
Skills
Behavioral Health, Medicaid, Medicare, Crisis Intervention, Healthcare, Mental Health Counseling, Health Insurance, Fluent in Spanish, Managed Care, Mental Health, Psychotherapy, Provider Relations, EAP Counseling, Case Managment, HIPAA, Leadership, Disease Management, Utilization Management, Multicultural Counseling, Treatment, Healthcare Management, Public Speaking, Network Development, Vocational Counseling, Training, Case Management, Quality Improvement, Program Development, HEDIS, Clinical Research
Education
Amberton University 1993 — 1995
Master's in Mental/Behavioral Health Counseling
University of Wisconsin-Milwaukee
Bachelor's in Spanish Literature
CIGNA Healthcare
Skills
Customer Service, Healthcare, Leadership, Strategic Planning, Training, Management, Microsoft Excel, Outlook, Process Improvement, Software Documentation, Team Building, Strategy, Research, Coaching, Project Management, Social Media, Quality Assurance, Troubleshooting
Education
Aria Health School of Nursing 1996 — 1999
Registered Nursing/Registered Nurse
Penn State University 1996 — 1999
Associate of Arts (AA)
Camden County College 1995 — 1996
DAR El Presidio Chapter May 2014 - Present
Pima Paws For Life January 2014 - Present
Animal Welfare Alliance of Southern Arizona 2010 - Present
CIGNA Healthcare 1979 - 1994
Skills
Public Speaking, Sewing, Blogging, Microsoft Excel, Team Building, Strategic Planning, Microsoft Word, PowerPoint, Coaching, Customer Service
Education
Washington Hospital School of Nursing 1969 — 1971
Paychex May 2014 - Present
Liberty Mutual Insurance October 2010 - May 2014
Liberty Mutual Insurance June 2007 - October 2010
PEMCO Insurance March 2003 - June 2007
CIGNA Healthcare October 2001 - December 2002
Millennium Staffing August 2001 - October 2001
RMark Services, Inc January 2001 - July 2001
GEICO 1999 - 2001
Target Stores August 1996 - May 1999
Skills
Insurance, Property & Casualty..., Underwriting, Call Center, Team Building, Commercial Insurance, Customer Service, Outlook, Customer Satisfaction, Microsoft Excel, Coaching, Call Centers, Claims Management, Customer Experience, Liability, Training, Leadership
Education
American InterContinental University 2004 — 2005
Bachelor of Science, Business Administration
The University of Texas at Arlington 1996 — 2001
Cigna Healthcare December 2012 - Present
Brookline College January 2012 - November 2012
Cactus Wren Training Program December 2011 - January 2012
Cactus Wren Training Program December 2011 - December 2011
Clinical Health laboratory April 2005 - August 2007
Dr. Everette Burgess July 2003 - January 2004
Loftus M.D August 2000 - June 2002
Quest Diagnostics January 1996 - June 1998
Skills
BLS Instructor AHA, Instructional Design, E-Learning, Educational Technology, Direct Patient Care
Education
Brown Mackie College-Phoenix 2012 — 2014
Associates Healthcare Administration, Healthcare, 3.65
Akron Institute of Herzing University 1995 — 1996
Diploma, Phlebotomy/Medical Assistant, 3.95
The University of Akron
Bachelor, Science
Trends Style Studio February 2011 - Present
Health Spring Medicare HMO February 2006 - March 2008
Cigna Healthcare May 2004 - February 2006
Skills
Cosmetics, Bridal Showers, Makeup Artistry, Skin Care, Beauty, Glamour, Waxing, Cosmetology, Hair Cutting, Microdermabrasion, Salons, Hair Straightening, Chemical Peels, Cuts, Tinting, Corrective Color, Hair Removal, Razor Cutting, Weddings, Personal Care, Prom, Updos, Keratin Treatment, Hair Extensions, Hair Care, Eyebrow, Makeovers, Beauty Industry, Styling
Education
Regency Beauty Institute-Nashville 2009 — 2010
Liberty Mutual Insurance February 2015 - Present
Liberty Mutual Insurance Co. May 2013 - January 2015
Liberty Mutual Insurance September 2008 - May 2013
Safeco Insurance, Northern Ohio January 2005 - September 2008
Stouffer Herzog Insurance 1999 - 2005
Westfield Life 1995 - 1999
CIGNA Healthcare May 1995 - June 1996
The Honorable Robert Boggs, Senate June 1993 - May 1995
Skills
Property & Casualty..., Commercial Lines, Commercial Insurance, Casualty, Umbrella Insurance, Liability, Workers Compensation, New Business Development, Sales, Marketing, Leadership, Casualty Insurance
Education
The Ohio State University 1991 — 1995
Bachelor of Arts, Political Science
Allegheny College 1989 — 1991
OPTUM an affiliate of UnitedHealth Group June 2014 - Present
CIGNA Healthcare June 2010 - May 2014
UnitedHealth Group November 2003 - June 2010
WellPoint January 1996 - November 2003
Skills
Managed Care, Contract Negotiation, Medicare, Negotiation, Provider Relations, Management, PPO, Contract Management, Hospitals, Medicaid, HMO, Network Development, Job Coaching, Healthcare, Healthcare Management, Health Insurance, HIPAA, Healthcare Industry
Education
Columbus State University 1995 — 1997
Bachelor of Science (B.S.), Business Administration and Management, General
Abraham Baldwin Agricultural College 1993 — 1995
Associate's degree, Business Administration and Management, General
CIGNA Healthcare February 2013 - Present
CIGNA Healthcare July 2007 - February 2013
CIGNA Healthcare April 2003 - July 2007
CIGNA Healthcare October 1996 - April 2003
Skills
PowerPoint, Outlook, Excel, Access, Visio, Unix, C++, SQL, Dreamweaver, Adobe Acrobat, Brio, Web Design, Word, SharePoint, Software Installation, Software Quality..., software testing, Technical Writing, Report Writing, Process Improvement, Java, Databases, Systems Analysis, Business Analysis, Microsoft SQL Server, Change Management, HTML, System Testing, Disaster Recovery, Business Process...
Education
Colorado Technical University 2009 — 2014
Software Application Programming Degree, SAP Software Application Programming
Avera McKennan Hospital School of Radiologic Technology 2000 — 2000
Emergency medical technician, Emergency Medical Technology/Technician (EMT Paramedic)
Black Hills State University 1994 — 1995
Outdoor Education
Augustana College (SD) 1993 — 1994
Religion/Religious Studies
University of Sioux Falls 1992 — 1993
Religion/Religious Studies
The University of South Dakota
Alcohol and Drug Abuse Counseling
Sioux Falls Seminary
Youth Ministry
Integrity Consulting Group July 2012 - Present
Amerigroup Corporation October 2010 - July 2012
American CareSource March 2010 - September 2010
UnitedHealth Group November 2006 - March 2010
CIGNA Healthcare March 2005 - July 2006
Countrywide Home Loans January 2004 - March 2005
Centex Home Equity January 2001 - January 2004
Aetna January 1998 - January 2001
Skills
Managed Care, Medicare, Medicaid, Healthcare, Provider Relations, Healthcare Consulting, Healthcare Industry, Contract Negotiation, HIPAA, Hospitals, Credentialing, Network Development, Training, PPO, Revenue Cycle, HMO, Account Management, Salesforce.com, Business Relationship..., Analysis, Sales Operations, Business Development, EHR, Recruiting, Strategic Partnerships, Contract Management, Executive Management, Market Research, Competitive Analysis, Market Analysis, Territory Account..., Executive Level..., Committed to..., Selling Skills, Sales Plan, Network analysis, Inside Sales, Closing skills, Prospecting Skills, Selling to customer..., Market Knowledge, High Energy Level, Meeting Sales Goals, Strategic Prospecting, Sales Planning, Access Databases, Sales, Practice Management
Education
Kaplan College-Arlington 2015 — 2016
General Lines Life Accident and Health Insurance License (In progress), Insurance Sales
Dallas County Community College 2000 — 2003
Associate of Arts and Sciences (AAS), Health Sciences; Psychology
Trinity Christian School, Cedar Hill, Texas 1990 — 1993
High School, General High School Studies, 3.76
Cigna May 2015 - Present
CIGNA Healthcare October 2008 - Present
CIGNA Healthcare January 2005 - October 2008
ProNational Insurance Co April 2004 - January 2005
Alpena Surgical Associates, LLC August 2000 - June 2004
United States Army Reserve January 1992 - January 2004
Warren Surgeons Inc June 1997 - August 2000
Skills
Healthcare, Medicine, Hospitals, Healthcare Management, Physicians, Managed Care, Disease Management, Clinical Research, Provider Relations, Case Managment, Leadership, Healthcare Information..., Medicaid, HMO, Network Development, ACO Development, Medical Education, Payment Innovation, Population Health
Education
University of Pittsburgh School of Medicine 1988 — 1992
Residency, General Surgery
University of Pittsburgh School of Medicine 1988 — 1992
Doctor, Medicine
Wayne State University 1986 — 1987
Master of Science, Biological Sciences
Adrian College 1982 — 1986
Bachelor of Science, Biological Sciences
CIGNA Healthcare August 2010 - Present
UnitedHealthcare September 2009 - August 2010
Dairy.com May 2008 - May 2009
Skills
Health Insurance, Healthcare, HIPAA, Medicare, Insurance, Process Improvement, Healthcare Information..., Employee Benefits, Benefits Administration, Customer Service, Access, Leadership, Training
Education
Southeastern Oklahoma State University 2010 — 2014
Bachelor's degree
Amberton University 2008 — 2010
Grayson County College 1997 — 1999
Associate of Science (A.S.)
Hillsborough County Children's Services December 2008 - Present
Turning Point of Tampa January 2007 - September 2008
CIGNA Healthcare December 1991 - January 2007
US Army August 1983 - September 1991
Skills
Treatment, Behavioral Health, Psychotherapy, Crisis Intervention, Motivational..., CBT, Anger Management, Solution Focused, Self-esteem, Case Managment, Group Therapy, Interventions, Case Management, Social Services, Counseling Psychology, Adolescents, Adults, Psychology, Post Traumatic Stress, Family Therapy, Working With Children, Mental Health Counseling
Education
Florida Institute of Technology 1978 — 1984
Doctor of Philosophy (Ph.D.), Psychology
Albertus Magnus College 1974 — 1977
Bachelor of Arts (B.A.), Psychology
CIGNA Healthcare June 2012 - Present
CIGNA Healthcare 1984 - 2011
Education
Allen School-Jamaica
CIGNA Healthcare October 2001 - Present
Dr. Agahi April 1999 - October 2001
Tule River Indian Reservation March 1992 - April 1999
Education
Galen College of Medical and Dental Assistants 1991 — 1992
Infosys December 2013 - Present
SQA - Software Quality Associates October 2013 - November 2013
QualiTest March 2013 - October 2013
Bridge Energy Group September 2012 - March 2013
Software Quality Associates (SQA) August 2012 - August 2012
CSC July 2011 - April 2012
KPMG Advisory August 2010 - July 2011
CIGNA Healthcare 2009 - August 2010
IBM June 1998 - April 2009
Aetna 2004 - 2009
Skills
Process Improvement, PMO, Testing, Risk Management, SDLC, User Acceptance Testing, Waterfall, Resource Management, PMP, System Testing, Quality Assurance, Requirements Analysis, Quality Center, Test Management, Software Quality..., Agile Testing, End-to-end Testing, System Integration..., Integration Testing, Day in the Life Testing, Technology Change..., ICD-10, ICD-9, HIPAA, Sarbanes-Oxley, Testing Center of..., Sales Support, Business Intelligence, Project Management, SOA, Enterprise Architecture, Software Project..., IT Management, Business Requirements, Software Development, Outsourcing, Test Cases, IT Service Management, Program Management, Requirements Gathering, Release Management, CMMI, Pre-sales, Test Strategy, Enterprise Software, Governance, Test Automation, QTP, Vendor Management, Performance Testing
Education
National Institute of Technology Warangal 1990 — 1993
MCA, MIS, Computer Applications
AC College 1987 — 1990
Bachelor of Science (B.Sc.), Mathematics, Physics & Chemistry
Acharya Nagarjuna University 1987 — 1990
B.Sc., Math, Physics & Chemistry
Andhra Christian College 1987 — 1990
B. Sc., Mathematics, Physics, Chemistry
Government Junior College, Yerragonda Palem 1985 — 1987
High School Diploma (Inter or 12th grade), Mathematics, Physics & Chemistry
MPP Upper Primary School, Sirigiripadu
7th Class
Lea Bermudez & Associates 2005 - Present
City of Hope 2009 - 2012
Foothill Vocational Opportunities 2007 - 2008
First Five LA 2006 - 2006
National Childhood Cancer Foundation 1999 - 2005
GlaxoSmithKline 1998 - 1999
Federal District Court 1997 - 1998
CIGNA Healthcare 1989 - 1996
Skills
Compensation, Benefits, Talent Acquisition, Employee Relations, Labor..., Union Avoidance, Group Facilitation, Quality and Process..., Change Management, Training & Development, Performance Management, Mentoring/Coaching, Strategic Planning, Human Capital Management, Organizational..., Succession Planning, Team Building, Employee Engagement, California Leave Laws, Merit Reviews, Retirement Plans, Incentive and bonus..., Vendor Management, Business Risk..., Employee Assistance..., Outplacement/..., Workplace Investigations, Coaching & Corrective..., Safety and Illness..., Recognition Programs, HIPPA, Immigration, Intercultural..., International..., Legal & Regulatory..., Wage and Hour/..., HRIS, Conflict Resolution, HR Policies and..., HR Project Management, Internal Consulting
Education
Universidad Magister
Bachelor's degree, Business Administration and Management, General
WellCare November 2011 - Present
Healthcare Support Staffing 2011 - 2012
Centene Corporation April 2011 - September 2011
Molina Healthcare September 2010 - April 2011
United Health Care May 2006 - February 2010
CIGNA Healthcare August 2003 - May 2006
CIGNA Healthcare June 2002 - August 2003
Skills
Contract Negotiation, Medicaid Managed Care, Medicare/Medicaid..., Network Expansion, Credentialing, Provider Relations, Medicaid, HMO, Access, Claim, HIPAA, Health Insurance, Health Policy, Healthcare, Healthcare Industry, Healthcare Management, Hospitals, Managed Care, Management, Medicare, Network Development, PPO, Physicians, Process Improvement, Software Documentation, Medicare Part D
Education
American InterContinental University 2015 — 2016
Master of Business Administration (MBA), Health/Health Care Administration/Management & Finance
American InterContinental University 2013 — 2014
Bachelor of Business Administration (BBA), Health/Health Care Administration/Management
American InterContinental University 2009 — 2011
Bachelor of Science (B.S.), Data Modeling/Warehousing and Database Administration
American InterContinental University
AA, Project Managememt
GE Capital June 2014 - Present
UCONN - Tri-Com Consulting Group April 2014 - May 2014
Aetna September 2009 - January 2014
CIGNA Healthcare March 2009 - September 2009
The Stanley Works June 2007 - December 2008
Ingenix October 1999 - June 2007
CSC June 1998 - August 1999
Turbine Technologies Inc 1996 - 1998
Flanagan Brothers 1992 - 1996
Skills
Datastage, Data Warehousing, ETL, Data Warehouse..., Data Integration, Data Modeling, DB2, Visio, Data Quality, SDLC, Dimensional Modeling
Education
Bryansk State Technical University (BSTU) 1976 — 1981
BSME, Mechanical Engineer
Workplace Benefit Solutions, HUB International February 2011 - June 2012
Borislow Insurance Agency October 2008 - March 2011
Choicelinx Corporation November 2007 - October 2008
CIGNA Healthcare July 2005 - November 2007
Benefit Strategies, LLC May 2001 - July 2005
Third Party Administrators, Inc January 2000 - January 2001
Third Party Administrators January 2000 - January 2001
Skills
Insurance, Customer Service, Benefits Administration, Employee Benefits, COBRA, Disability Insurance, Human Resources, CRM, FMLA, Management, Policy, Underwriting, Health Insurance
Education
American InterContinental University 2007 — 2008
Bachelor of Business Administration, HR Management
American InterContinental University 2006 — 2008
Human Resource Management, Human Resources Management/Personnel Administration, General
Manchester West High School 1981 — 1985
Humana May 2009 - Present
CIGNA Healthcare September 2004 - February 2008
PacifiCare August 1994 - September 2001
Education
Newbridge College-Santa Ana
Diploma, Surgical Technology
UnitedHealthcare Retiree Solutions October 2012 - Present
United Retiree Solutions October 2011 - October 2012
Optum - Reporting & Insights June 2010 - July 2011
SLIA Employee Benefit Services October 2009 - June 2010
CIGNA Healthcare January 2001 - November 2008
CIGNA Healthcare January 2000 - January 2001
Aetna Health Plans January 1997 - November 1999
Aetna Health Plans September 1993 - December 1997
Skills
Medicare, Health Insurance, Employee Benefits, Customer Relations, Managed Care, Insurance, Leadership, Health Policy, Account Management, New Business Development, Brokers, Health Savings Accounts, Strategy, Customer Service, Management, Negotiation, Healthcare, Sales, Strategic Planning, Team Building, Marketing
Education
Albion College
BA, Economics and Management; History
Molina Healthcare February 2013 - Present
Molina Healthcare April 2011 - February 2013
Molina Healthcare July 2008 - April 2011
Molina Healthcare September 2007 - July 2008
Molina Healthcare of Ohio, Inc December 2005 - September 2007
CIGNA Healthcare November 2003 - December 2005
Skills
Medicaid, Healthcare, Process Improvement, Health Insurance, Call Center, Program Management, Training and Development, HTML, HIPAA, Utilization Management, Case Managment, Medicare, Provider Relations, Healthcare Information..., Managed Care, Hospitals, Healthcare Industry, Claim, Healthcare Management, Insurance, Call Centers, Medical Billing, Credentialing, HMO, ICD-9, Network Development, Revenue Cycle, Health Policy, Healthcare Consulting, EHR, CPT, EMR, Medicare Part D, Leadership, Training, Customer Service, Management, Team Building
Education
DeVry University-Ohio 2011 — 2014
Bachelor of Business Management, Business Information Systems
Knox County Career Center 2002 — 2003
Associate's degree, Computer Technology/Computer Systems Technology
LWEM January 2005 - July 2014
THE OAKS FIRM, LLC September 2010 - March 2011
NORTHWESTERN BENEFIT CORPORATION OF GEORGIA January 2009 - August 2010
ARGUS Holdings November 2006 - June 2008
UnitedHealth Group March 2003 - March 2006
CIGNA Healthcare January 2001 - January 2003
CIGNA Healthcare January 1999 - January 2001
Skills
Account Management, Relationship Management, Non-profits, Employee Benefits, Staff Development, Insurance, Benefits Administration, Performance Management, Customer Service, Onboarding, Call Center, Health Insurance, Human Resources, Organizational..., Sales, Call Centers, Nonprofits, Strategy, Management, Training, Office Administration, Leadership, Strategic Planning, Team Building
Education
American Intercontinental University 2011 — 2020
Bachelor of Administration, Concentration in Management
Perfecting School of Ministry 2014 — 2016
Associate of Arts (A.A.), Bible/Biblical Studies
Hartford Schools
MassMutual Financial Group March 2010 - Present
UnitedHealthcare 2004 - April 2010
CIGNA Healthcare May 1997 - June 2004
Skills
Six Sigma, DMAIC, Mentoring, Business Process..., Process Improvement, Continuous Improvement, Change Management, Coaching, Operations Management, Lean Transformation, Organizational..., Leadership, Leadership Development, Management, Team Building, Value Stream Mapping, Lean Management, Operational Excellence, Black Belt, Cross-functional Team..., Business Process Mapping, Quality Assurance, Quality Management, Lean Tools, Vendor Management, Lean Thinking, Business Analysis
Education
Albertus Magnus College 2000 — 2002
BS, Business, Accounting
Value Options January 2011 - Present
CIGNA Healthcare July 2008 - June 2010
Great-West Healthcare April 2006 - July 2008
Linkia, LLC July 2004 - March 2006
The George Washington University Health Plan July 1998 - September 2002
Maryland Health Network 1996 - 1998
Humana 1994 - 1996
Group Health Association 1992 - 1994
CareFirst BlueCross BlueShield 1987 - 1992
Rochester Health Network (RHN) 1985 - 1987
Skills
Healthcare, Network Development, Managed Care, Medicaid, Provider Relations, HMO, Employee Benefits, HIPAA, Hospitals, Utilization Management, Insurance, Process Improvement, Policy, Customer Service, Health Policy, Contract Negotiation, Medicare, Healthcare Management, Leadership, Healthcare Information..., Healthcare Consulting, PPO, Credentialing, Healthcare Industry, Training
Education
Rochester Institute of Technology 1982 — 1987
MS, Human Service Management
Alfred University 1978 — 1980
BS, Healthcare Administration/Business Administration
Allegheny College 1976 — 1978
N/A, Biology
CIGNA Behavioral Health January 2014 - Present
CIGNA Healthcare January 2013 - December 2013
Cigna HealthCare May 2006 - July 2012
CIGNA Behavioral Health October 2001 - May 2006
CIGNA Behavioral Health November 2000 - September 2001
CIGNA Behavioral Health April 2000 - November 2000
Skills
Disease Management, Wellness Coaching, Wellness, Mental Health, Healthcare, Health Education, Motivational..., Family Therapy, Utilization Management, Mental Health Counseling, Treatment, EAP, Stress Management, Behavioral Health, Case Management, Case Managment, Health Promotion, Coaching
Education
Certified Intrinsic Coach © 2008 — 2008
by Totally Coached Inc.
Adler Graduate School 1994 — 1996
Master of Arts (MA) LPC Licensed Professional Counselor in MN, L.P.C. Licensed Professional Counselor in the state of Minnesota
University of Minnesota Duluth, B.A. in Psychology, Minor in French 1989 — 1993
Bachelor of Arts (B.A.), Psychology
CIGNA Healthcare May 2012 - Present
CIGNA Healthcare September 2006 - May 2012
MassMutual Financial Group October 2005 - June 2006
Hartford Life February 2004 - September 2005
CIGNA June 2001 - February 2004
Panasonic USA October 2000 - June 2001
Sriven Multitech December 1997 - November 1998
Skills
SDLC, Requirements Gathering, Requirements Analysis, Business Requirements, Vendor Management, DB2, Visio, Business Analysis, Data Warehousing, PMO
Education
Nagarjuna University 1995 — 1998
Master's degree
Goldman Sachs June 2014 - Present
Citi March 2012 - June 2014
CIGNA Healthcare May 2011 - February 2012
Bank of America Merrill Lynch April 2007 - May 2011
Cingular Wireless (Now AT&T Wireless) May 2005 - April 2007
Sun Microsystems May 2005 - April 2007
IBM Global Business Services September 2002 - April 2005
GE Global eXchange Services January 2001 - September 2002
Skills
TIBCO Rendezvous, TIBCO EMS, TIBCO HAWK, TIBCO AMX Service Grid, Tibco AMX BPM, Tibco BW, Tibco Adapters, Java, J2EE Architecture, Red Hat Linux, SunOS, EAI, SOA, BPM, Web Services, Oracle, Six Sigma, CMM, Tibco BusinessEvents, JMS, TIBCO iProcess, TIBCO, AMX, Java Enterprise Edition, Business Process Design, Messaging, Unix, Integration, Tomcat, Unix Shell Scripting, Websphere, Weblogic, ESB, Enterprise Architecture, SOAP, Solution Architecture, WebSphere Application..., Application Architecture, SDLC, Sybase, DB2, Spring, Hibernate, WebSphere MQ, PL/SQL, JDBC, Agile Methodologies, Solaris, Struts, UML
Education
ICFAI 2002 — 2004
DBA, Management
Nagarjuna University 1994 — 1998
B.TECH, Engineering
Pfizer January 2014 - Present
Pfizer March 2013 - December 2013
Pfizer -Emerging Markets -EURIT (Europe, Russia, India, Turkey) October 2012 - May 2013
Pfizer January 2009 - October 2012
Pfizer May 2011 - December 2011
Pfizer July 2003 - December 2008
CIGNA Healthcare August 2000 - December 2002
Intracorp, a CIGNA Company August 1996 - August 2000
Cigna April 1990 - August 1996
Skills
Cross-functional Team..., Performance Improvement, Achieving Results, Healthcare, Product Development, Global Marketing, Health, Managed Care, General Management, Pharmaceutical Marketing, Market Planning, Customer Insight, Brand Management, Pharmaceutical Industry, Business Development, Leadership, Pharmaceutical Sales, Analytics, Sales Management, Segmentation, Product Management, Team Building, Health Economics, Diabetes, Account Management, Commercialization, Competitive Analysis, Strategic Thinking, Strategic Planning, Positioning, Strategy, Business Strategy, Market Research, Marketing, Marketing Strategy, Market Analysis, Change Management, Sales Effectiveness, Project Management, Product Marketing, Process Improvement, New Business Development, Product Launch, Cardiology, Sales, Competitive Intelligence, Market Access, Management, Marketing Management
Education
Adelphi University
MBA, General Management & Health Care
Cornell University
BA, Sociology
MN National Guard October 2009 - Present
CIGNA Healthcare October 2008 - Present
Partners in Healing of Minneapolis March 2008 - Present
The Storefront Group August 2003 - September 2008
Fischer & Associates January 1988 - December 2002
Success Achievement Systems, Inc January 1985 - December 1994
Skills
Psychotherapy, Training, Mental Health, Family Therapy, Leadership Development, Adolescents, Case Management, Treatment, Team Building, Clinical Research, Leadership, Personal Development, Workshop Facilitation, Policy, Wellness, CBT, Program Management, Psychology, Group Therapy, Stress Management, Behavioral Health, Counseling Psychology, Mental Health Counseling, Mindfulness, Clinical Supervision, Healthcare, Therapists, Stress, Case Managment
Education
Adler Graduate School 2002 — 2004
MA, Psychology
Minnesota State University, Moorhead 1974 — 1978
BS, Education
American Express August 2010 - Present
Syntel August 2010 - Present
Parker Hannifin April 2010 - July 2010
NetApp June 2009 - March 2010
CIGNA Healthcare December 2008 - April 2009
Freddie Mac July 2008 - December 2008
OTSI April 2008 - June 2008
Capgemini November 2005 - March 2008
Skills
Datastage, ETL, Data Modeling, Informatica, Data Warehousing, PL/SQL, OLAP, Erwin, Dimensional Modeling, Teradata, ETL Tools, Performance Tuning, SDLC, SQL, Unix, Business Objects, Microsoft SQL Server, Data Marts, DataStage
Education
Acharya Nagarjuna Vishwavidhyalayamu
Master of Science (MSc), Electronics
Sri Kakatiya Hight School
Nissan North America, Inc April 2006 - Present
Vanderbilt University June 2005 - April 2006
CIGNA Healthcare June 2002 - June 2005
Skills
Financial Reporting, Accounting, Variance Analysis, Internal Controls
Education
Middle Tennessee State University
Master of Science, Accounting/Information Systems
Qinghai Normal University
Bachelor of Science, Mathematics
CIGNA Healthcare July 2011 - Present
CIGNA Healthcare February 2011 - Present
CIGNA Healthcare August 2003 - February 2011
Education
American InterContinental University 2009 — 2011
MBA, Organizational Psychology and Development
American Intercontinental University Online 2009 — 2010
Bachelor's, Business Administration2010; Organizational Psychology and
The University of Tennessee at Chattanooga 2006 — 2009
B.S., Industrial Management
American InterContinental University
BBA, Organizational Psychology and Development
The Hank Young Memorial Foundation, Inc. April 2010 - Present
Physicians United Plan April 2009 - June 2009
SunTrust Bank March 2004 - August 2008
Genworth Financial January 2002 - March 2004
Priority Healthcare May 1995 - July 2000
CIGNA Healthcare 1991 - 1995
MetLife Healthcare of Central Florida 1987 - 1991
Skills
Networking, Training, Medicare, Investments, Healthcare, Insurance, Marketing, Managed Care, Long-term Care, Sales, Coaching, Nonprofits, Business Planning
Education
Corporation for Long Term Care Certification,Inc 2004 — 2006
CLTC, Long Term Care
Illinois State University-Mennonite College of Nursing 1969 — 1972
RN, Nursing
Brockway Insurance & Retirement Svcs. January 1982 - Present
Cigna Healthcare February 1977 - January 1982
Skills
Insurance, Entrepreneurship, New Business Development, Marketing Strategy, Strategic Planning, Coaching, Marketing, Term Life Insurance, Business Strategy, Team Building, Sales Management, Life Insurance, Social Media Marketing, Start-ups, Customer Service, Social Media, Health Insurance
Education
Allegheny College 1971 — 1975
Bachelor of Business Administration (B.B.A.), Philosophy
South Kent School 1966 — 1971
SBCSD September 2014 - Present
PSA Healthcare May 2012 - Present
West Penn Allegheny Oncology Network March 2013 - August 2014
West Penn Allegheny Health System June 2012 - March 2013
Concordia Visiting Nurses December 2008 - September 2012
Medi-Home Health and Hospice March 2008 - December 2008
CIGNA Healthcare May 2007 - March 2008
UPMC April 2006 - May 2007
Butler Memorial Hospital September 2004 - January 2006
American Healthways June 2002 - September 2004
Skills
Certified Hospice and..., End of Life Nursing..., Nursing Education, Nursing, Diabetes, Medicine, Hospitals, ACLS, Healthcare, Inpatient, Critical Care, Home Care, Palliative Care, Disease Management, Direct Patient Care, Clinical Research, ICU, Medical/Surgical
Education
Slippery Rock University
Bachelor of Science, Nursing
Western Pennsylvania Hospital School of Nursing
Diploma
Ohio University
Master of Health Administration
CIGNA Healthcare September 2012 - Present
CIGNA Group Insurance December 2007 - September 2012
YMCA May 2005 - August 2007
Jefferson Regional Medical Center 1997 - 2007
Jefferson Regional Medical Center September 1994 - January 1997
Verland Foundation July 1993 - August 1995
Skills
Healthcare, Managed Care, Health Insurance, Claim, Insurance, Disability Insurance, Leadership, Training, Nursing, Disabilities, Disease Management, Utilization Management, Case Management, Teaching, Healthcare Management, Customer Service, Management, Strategic Planning, Clinical Research
Education
The Lean Six Sigma Company 2015 — 2015
Green belt
Mount Union College 1988 — 1992
Bachelor of Arts, Health Education
Slippery Rock University 2007 — 2008
Bachelor of Science, Nursing
Community College of Allegheny County 1995 — 1997
Associate Degree, Nursing
Baldwin High School 1985 — 1988
High school diploma
Cigna December 2014 - Present
Cigna June 2013 - December 2014
CIGNA Healthcare December 2010 - June 2013
3D Paper Graphics February 2010 - December 2010
Engineering Services & Products Company February 2005 - October 2009
WordCom, Inc. 2004 - 2005
Executive Greetings, Inc. January 2002 - May 2004
Moore Medical Corp August 1999 - January 2002
Lego Systems, Inc December 1992 - May 1999
Skills
Marketing Strategy, Direct Marketing, B2B, Integrated Marketing, Advertising, Analytics, Process Improvement, CRM, Cognos Impromptu, Cognos Powerplay, Customer Relations, SAS Enterprise Guide, E-commerce, Email Marketing, Strategic Planning, Analysis
Education
University at Albany, SUNY 1988 — 1990
MBA, Finance
Allegheny College 1984 — 1988
BS, Economics
UNAPEN, Inc. 2005 - Present
Complete Software Solutions, Inc. 2000 - 2005
CIGNA Healthcare April 2000 - June 2000
United Health Care December 1999 - February 2000
The Hartford September 1997 - October 1999
Imaging Solutions, Inc. September 1996 - August 1997
SNET 1984 - 1996
Skills
Databases, Microsoft SQL Server, Business Intelligence, VB.NET, Visual Basic, SQL, Integration, Database Design
Education
Albright College
B.S., Computer Science
Drivestream March 2015 - Present
CIGNA Healthcare December 2012 - February 2015
Major Financial Services Firm April 2010 - December 2012
Towers Perrin 2009 - March 2010
IBM Transformation Services March 2005 - April 2009
IBM March 2004 - April 2009
Jefferies & Company 2009 - 2009
Wipro March 2001 - February 2004
Redbrigade Digital Revolutionaries, UK November 2000 - March 2001
HCL Perot Systems April 2000 - November 2000
Skills
Business Intelligence, PeopleSoft, Integration, SOA, SDLC, Outsourcing, Oracle, Requirements Analysis, Software Project..., Vendor Management, Business Analysis, ERP, Business Process, Business Process..., Program Management, PL/SQL, Requirements Gathering, Agile Methodologies, Enterprise Architecture, ITIL, PMP, Solution Architecture, PMO, Data Warehousing, PeopleTools, IT Strategy, PeopleCode, SQR, Business Process Design, DB2, Oracle Applications, Crystal Reports, Data Migration, Systems Analysis, Business Requirements, SQL, ETL, Visio, Production Support, XML Publisher, Informatica, User Acceptance Testing, Unix, Databases, Oracle E-Business Suite, Data Modeling, Agile Project Management, Cognos, Data Conversion, Global Delivery
Education
Nagarjuna University
Bachelors
Midwest Retina July 2013 - Present
Physicians Free Clinic August 2011 - 2014
ProCare Vision Centers February 2012 - June 2013
Erdey Searcy Eye Group January 2004 - January 2012
Erdey Searcy Eye Group 2004 - January 2012
Ophthalmic Surgeons and Consultants 2007 - 2008
CIGNA Healthcare January 1996 - January 2001
Medical Health Authorizations January 1994 - January 1996
Skills
Patient Satisfaction, Healthcare, Surgery, Clinical, Glaucoma, Medical Terminology, Data Entry, Ophthalmology, Diagnostics, Scheduling, Customer Service, Excel, Community Outreach, Inventory Management, Microsoft Office, Refractive Surgery, PowerPoint, Imaging, Non-profits, Mentoring, Outlook, Health Insurance, Problem Solving, Health, Statistics, Teamwork, Teaching, Customer Relations, Event Planning, Writing, Clinical Research, Medical Records, Physicians, Vital Signs, Process Scheduler, Hardware Diagnostics, Medical Assisting, Quality Patient Care, Injectable, Triage, Patient Advocacy, Medical Office, Phlebotomy, Direct Patient Care, EKG, Urinalysis, Medical Coding, Medisoft
Education
American School of Technology 1994 — 1995
Medical Assisting, Clinical Assisting, Law & Ethics
American School of Technology 1992 — 1994
Diploma, Medical Assistant
CIGNA Healthcare May 2013 - Present
Reliance Standard March 2012 - May 2013
Nationwide Insurance May 2006 - February 2012
Pressley Ridge 2004 - 2006
Skills
Insurance, Customer Service, Claim, Claims Management, Policy, Leadership, Community Outreach, Management, Negotiation, Risk Management, Workers Compensation, Interviews, Property & Casualty..., Underwriting, Claims, Employee Benefits, Interpersonal..., Research, Root Cause Problem..., Regulatory Compliance, Escalation Resolution, Training
Education
Wilmington University 2005 — 2006
Master’s Degree, Adminstraton of Justice
Albany State University 1999 — 2003
B.S, Criminal Justice, Cum Laude graduate
BlueCross BlueShield Texas January 2012 - Present
UniCare Health Plans of Texas December 2010 - January 2012
Managed Care Consulting October 2009 - December 2010
Gorman Health Group October 2009 - February 2010
WellCare of Texas Inc. July 2008 - June 2009
Great-West Healthcare (Denver, CO) November 2005 - July 2008
CIGNA Healthcare September 2004 - November 2005
Unicare/Wellpoint 2003 - 2004
Unicare Insurance Co. (Wellpoint Health Plans) 1995 - 2003
Memorial Hermann Healthcare System 1984 - 1995
Skills
Compliance, Network Development, Medicaid, Provider Relations, Contract Negotiation, Managed Care, Health Insurance, Medicare, Healthcare Management, Healthcare, Health Policy, Healthcare Industry, Healthcare Consulting, Leadership, HIPAA, Program Management, Insurance, Revenue Cycle, PPO, Public Speaking, Employee Benefits, Performance Improvement, EMR, Claim, EHR, Practice Management, Management, Process Improvement, Physician Relations, Healthcare Information..., Credentialing, HMO, Disease Management, Strategic Planning, Pharmacy Benefit..., Case Managment, Physicians, Long-term Care, Hospitals, Utilization Management
Education
Alliant International University-Los Angeles 1978 — 1980
Masters, Psychology
University of California, Los Angeles 1973 — 1977
BA, Psychology
CareSource Management Group July 2012 - Present
Rocky Mountain Health Plans September 2009 - July 2012
CIGNA Healthcare August 2008 - March 2009
Great-West Life June 2006 - August 2008
Great-West Life July 2005 - June 2006
Great-West Life April 2004 - June 2005
Great-West Life March 2003 - April 2004
Colorado Technical University January 2002 - September 2003
Enterprise Rent-A-Car January 1999 - January 2003
Skills
Customer Service, Conflict Management, Insurance, Process Improvement, Access, Management, Software Documentation, Strategic Planning, Quality Assurance, Training, Visio, Analysis, Healthcare, Medicaid, Health Insurance, Data Analysis
Education
University of Southern Colorado 1997 — 1998
MBA, Management & Leadership
Adams State University 1989 — 1993
BS, Management, Finance, Economics
CIGNA Healthcare February 2012 - Present
University of Connecticut School of Law June 2014 - August 2014
Terk & Carlone LLC February 2013 - May 2013
Buyers Brokers Only, LLC June 2010 - August 2010
Skills
Salesforce.com, Legal Research, Westlaw, Political Philosophy, Legal Writing, Health Insurance, Project Management, RFP, Legal Contract Review, Negotiation
Education
University of Connecticut School of Law 2011 — 2015
Doctor of Law (J.D.), Healthcare and Insurance Law
University of Colorado at Boulder 2006 — 2011
Bachelor of Arts (B.A.), Double Major in Political Science & Economics
Uppsala University 2008 — 2009
Study Abroad Exchange Program in Sweden, Political Science & Economics
ConnectiCare, Inc. November 2013 - May 2015
CIGNA Healthcare October 1989 - August 2011
ConnectiCare, Inc. November 1980 - 1983
Skills
HIPAA, Resolves escalated..., Working knowledge of..., Hospitals, Healthcare Management, CPR Certified, Management, Training, Clinical Research, Customer Service, Insurance, Healthcare, Healthcare Information..., Claim, Cpr Certified, Sales, Health Insurance, Medical Terminology, Medicare, Managed Care, Medical Billing, Team Building
Education
Broome Community College 1974 — 1976
Associate of Arts and Sciences (A.A.S.), Arts & Sciences
Prince Technical College 1970 — 1971
Dental Assisting Certificate, Dental Assisting
Combined Insurance United States December 2014 - Present
West Asset Management September 2003 - March 2014
CIGNA Healthcare March 2001 - August 2003
Skills
Call Centers, Customer Service, Documentation, Customer Support, Process Improvement, Business Analysis, Microsoft Excel, CRM, Team Leadership, commerical insurance, Claims Processing, Claim, Customer Experience, Customer Relations, Employee Training
Education
South Suburban College 2012 — 2015
Associate of Science, Business Administration
42
High school diploma
Penske Truck Leasing November 2007 - Present
Dale Carnegie Training November 2004 - November 2007
CTCE Federal Credit union May 2003 - November 2004
CIGNA Healthcare May 2002 - May 2003
Skills
Coaching, Advertising, Leadership Development, Negotiation, Team Building, Sales Management, Strategic Planning, Account Management, Selling, Training, Customer Service, Sales Process, New Business Development, Sales, Public Speaking, Selling Skills, Time Management, Sales Training, Business Development, Customer Satisfaction, Management
Education
King's College 1998 — 2002
BS, Business Administration
Alvernia University
MBA, MBA
AmerisourceBergen April 2015 - Present
AmerisourceBergen September 2013 - April 2015
Ascend One July 2011 - September 2013
Ascend One October 2010 - July 2011
CIGNA Healthcare January 2001 - October 2010
Interactive Medical Systems January 1999 - January 2001
Skills
ICD-9, HIPAA, EMR, CPT, Medical Billing, Hospitals, Insurance, Healthcare Industry, EHR, Healthcare Information..., Management, Customer Service, Process Improvement, Telephone Skills, Outlook, Office Equipment, Appointment Scheduling, Business Process, Documentations, Call Centers, Training, Team Building, Conflict Resolution, Provider Relations, Employee Benefits, Microsoft Excel, Leadership, Analysis, Microsoft Word, Time Management, Program Management, Onboarding, PowerPoint, Healthcare, Healthcare Management, Medicare, Medical Coding, Data Entry, Benefits Administration, Medical Terminology, Documentation
Education
American InterContinental University 2011 — 2013
Bachelor of Business Administration (B.B.A.), Health/Health Care Administration/Management
American InterContinental University 2009 — 2011
Associate of Arts (A.A.), Health/Health Care Administration/Management
BROOKSTONE College of Business 1996 — 1997
Certificate, Medical Health Technology
Trane June 2014 - Present
Ingersoll Rand December 2008 - Present
Cigna HealthCare May 1998 - September 2007
Skills
PowerPoint, Microsoft Excel, Customer Service, Microsoft Word, Outlook, Budgets, Microsoft Office, English, Windows, Research, Teaching, Public Speaking, HTML, Strategic Planning, Negotiation, Editing, Oracle, Mfg Pro, IPS, LMS Test.Lab, Access, 10 Key, PeopleSoft, Adobe Acrobat
Education
Belmont Abbey College
Seeking Business Management/ Finance, Business Management, 3.81
TechSkills-Charlotte
CMAA and CBCS Certifications, Medical Coding, Billing, and Administration
Medical Services of Chattanooga, INC. June 2015 - Present
McCright & Associates July 2013 - February 2015
Extra Space Storage October 2005 - August 2012
United States Postal Service January 2002 - October 2005
Cigna Healthcare January 1998 - January 2001
Skills
Working knowledge of..., Trained & competent in..., Competent in verbal &..., Proficient & accurate..., Exceptional customer..., Critical thinking skills, Functions well as a..., Proficient with time..., Customer Service, Critical Thinking, Telephone Skills, Customer Satisfaction, Process Scheduler, Cashiering, Data Entry, Office Management, Time Management, Invoicing, Fax, Accounts Receivable, Software Documentation, PowerPoint, Microsoft Word, Training, Call Centers, Microsoft Office, Outlook
Education
Miller-Motte Technical College-Chattanooga 2013 — 2014
Certification, Medical Billing and Coding
East Ridge High School 1993 — 1997
Honors Diploma, High School/Secondary Diplomas and Certificates
UnitedHealth Group July 2015 - Present
Cigna September 2013 - Present
CIGNA Healthcare April 2011 - September 2013
Amazon.com October 2010 - March 2011
Northeast Utilities March 2009 - December 2009
Cablevision June 2006 - March 2009
COMCAST CABLE COMMUNICATIONS, INC 2003 - 2006
The Independent investor 2002 - 2003
TeleTech January 2002 - August 2002
AT&T Broadband 2000 - 2001
Skills
Management, Call Centers, Call Center, Vendor Management, Customer Experience, Process Improvement, Strategy, Customer Satisfaction, Operations Management, Business Analysis, Change Management, Cross-functional Team..., Telecommunications, Outsourcing, Team Leadership, Leadership, Team Building, Business Process..., Performance Management, Customer Service, Project Management, CRM, Program Management, Training, Account Management, Insurance, Quality Assurance, Customer Retention, Business Process, Strategic Planning, Analysis, Coaching, Healthcare, Sales, Salesforce.com, Corporate Social Media, Contract Management, Contract Negotiation
Education
Albertus Magnus College 2008 — 2009
MBA, Business Administration and Management, General
Albertus Magnus College 2007 — 2008
MS, Management
Central Connecticut State University 1999 — 2001
BA, Criminology
Southington High School
PlayCore February 2015 - Present
Motion View Software June 2014 - December 2014
Mountain View Nissan May 2014 - June 2014
Soule Co of TN August 2012 - May 2013
Foamworks November 2011 - August 2012
Convergys July 2010 - August 2011
Transcard February 2008 - October 2009
Cigna Healthcare December 2003 - April 2008
Skills
Call Centers, Customer Service, Troubleshooting, AutoCAD, SolidWorks, Mechanical Product..., Workforce Management, Contact Centers, Customer Experience, Customer Satisfaction, Technical Support, Inbound Marketing, Team Management, Customer Support, Call Center Development, Customer Retention, Avaya, Windows XP, Windows 7, Critical Thinking
Education
ITT Technical Institute-Chattanooga 2013 — 2015
Associate of Arts and Sciences (AAS), CAD/CADD Drafting and/or Design Technology/Technician
Cigna Healthcare December 2005 - Present
Cigna Healthcare May 1992 - December 2005
Skills
Project Management, Leadership, Training, Management, Claims Management, Customer Service, Employee Benefits, Team Building, Benefits Administration, Mentoring, Goal-oriented..., Consistency, Positivity, Employee Relations, Reliability, Goal Setting, Behavior Management, Leadership Development, Team Leadership, Client Presentation, Manage Client..., Client Relations Skills, Hands-on Approach, Can Do Approach, Responsiveness, Trusted Business Partner, Flexible to Change, Increase Productivity, Connecting People, High Achiever, Achieving Results, Disaster Recovery, Insurance, Health Insurance, Process Improvement, Healthcare, Managed Care
Education
Ben Franklin Career Center
diploma, Data Processing
Sissonville High School
Diploma, Accounting and Business/Management
President, Thrive Well Company October 2007 - Present
University System of Maryland August 2006 - June 2011
CIGNA Healthcare August 2005 - August 2006
Northern Manhattan Perinatal Partnership 2001 - 2004
Skills
Wellness, Holistic Health, Small Business, Healthcare, Program Development, Fitness, Public Speaking, Nutrition, Treatment, Wellness Coaching, Community Outreach, Employee Wellness, Non-profits, Nonprofits, Strength Training, Personal Development, Personal Training, Prevention, Program Evaluation, Workshop Facilitation, Event Planning, Teaching, Health Promotion, Fundraising, Health Education, Public Health, Staff Development, Psychotherapy, Leadership Development, Stress Management, Grant Writing, Mental Health
Education
Columbia University in the City of New York 2001 — 2007
EdD, Health Education
Adelphi University 1993 — 1998
BA, Social Science
Baylor Scott & White Health Careers December 2014 - Present
The University of Iowa Health Care June 2013 - August 2014
Loma Linda University Medical Center July 2012 - June 2013
Yale New Haven Heath System October 2010 - July 2012
Yale University School of Medicine January 2008 - October 2010
CIGNA Healthcare 2002 - 2009
CIGNA Healthcare 2002 - 2009
GE Financial Assurance 1997 - 2002
Skills
Healthcare Information..., Revenue Cycle, EMR, Epic Systems, EHR, HIPAA, Healthcare Consulting, Software Documentation, CPOE, HL7, Hospitals, Healthcare, Informatics, Software Implementation, Cerner, Healthcare Management, Meditech, Physicians
Education
Albertus Magnus College
Business Management
CIGNA Healthcare July 2012 - Present
Regional One Health December 2013 - September 2014
Skills
Radiology, Business, Mammography, Cosmetics, Customer Engagement, Modeling, Healthcare Information..., Healthcare Management, Meditech, Medicine, Healthcare, Epic Systems, Medical Terminology, Public Relations, Hospitals, Leadership, Program Management
Education
Apollo College Of Nursing 2003 — 2005
Bachelor of Business Administration (BBA), Business, 4
Apollo College Of Nursing 2003 — 2005
Merchant Services USA May 2009 - October 2010
Hot Locks Salon December 2008 - May 2009
Cigna Healthcare April 2008 - November 2008
PPS Inc. / NPMG Inc. April 2007 - April 2008
Skills
Customer Service, Administrative..., Clerical, Data Entry, Microsoft Office, Cosmetology, Cash Handeling, Appointment Scheduling, Filing, Copying, Food & Beverage, Receptionist Duties
Education
Maricopa Beauty College LLC 2003 — 2004
Sunrise Mountain High School 2000 — 2004
General
Cigna Healthcare October 2013 - Present
United Technologies May 2011 - October 2013
United Technologies Corporation - Otis Elevator May 2010 - May 2011
United Technologies Corporation - Otis Elevator January 2009 - November 2010
United Technologies Corporation - Otis Elevator Company March 2008 - January 2009
The Phoenix Companies March 2007 - January 2008
Mortgage Lenders Network September 2005 - February 2007
The Hartford Insurance Group 2000 - 2005
Skills
Talent Management, Recruiting, Performance Management, Employee Relations, Human Resources, Onboarding, Succession Planning, Training, Strategy, Management
Education
Northeastern University - Graduate School of Business Administration 2009 — 2013
MBA, General Management
Albertus Magnus College 2003 — 2007
Bachelor's, Business Management
Cox Automotive Inc. May 2015 - Present
ABB December 2013 - May 2015
ABB Enterprise Software December 2013 - May 2015
Cigna Healthcare October 2011 - November 2013
USAA June 2010 - October 2011
Wells Fargo May 2009 - June 2010
Skills
Testing, SDLC, Test Cases, Agile Methodologies, Integration, VersionOne, ALM, Unix, PL/SQL, Data Mapping, Scrum, Business Intelligence, Requirements Analysis, Test Planning, Defect Tracking, Agile & Waterfall..., Test Execution, Office 365, Public Speaking, STLC, Toad 9.0, SalesForce, Microsoft Office, Outlook, Ransack, Defect Life Cycle, Visio, Customer Service, Requirements Gathering, Sales Force Alignment, iRise, Business Process Mapping, Linux, Presentation Skills, SoapUI, Selenium, Critical Thinking, At Multitasking, Communication, Visual Communication, CRM, Professional..., Business Process, Business Writing, Teamwork, Team Motivation, Sprint Planning, Retrospectives, Salesforce.com
Education
Johnson & Wales University
Bachelor of Science (BS), 3.89
University of Lausanne (Switzerland)
Associate of Arts and Sciences (A.A.S.), Business, Management, Marketing, and Related Support Services
CIGNA Healthcare April 2012 - Present
Rust Consulting October 2009 - April 2012
Demantics Technologies Formally Essence Tech March 2008 - June 2009
Thomson West June 2004 - December 2007
Thomson West January 2003 - May 2004
Northeast Regional Team June 1998 - January 2003
Thomson West June 1998 - January 2003
Thomson West August 1994 - June 1998
Thomson West August 1994 - June 1998
Skills
Process Improvement, Training, Management, Project Management, Analysis, CRM, Change Management, Performance Management, Cross-functional Team..., Business Process..., Budgets, Account Management, Call Centers, Quality Assurance, Coaching, Customer Service, Operations Management, Customer Satisfaction, Risk Management, Outsourcing, Program Management, Six Sigma, Strategic Planning, Microsoft Excel
Education
University of Uyo 1986 — 1990
B.Sc, Political Science and Public Administration
Concordia University
MA, Organizational Management
CIGNA March 1998 - Present
CIGNA HealthCare 1998 - Present
BHEL July 1987 - January 1998
Skills
Oracle, Databases, Data Modeling, Data Warehousing, High Availability, Erwin, Linux, Business Intelligence, PL/SQL, AIX, Unix Shell Scripting, SQL, SOA, Performance Tuning, Microsoft SQL Server, Shell Scripting, Solaris, Database Administration, Requirements Analysis, DB2, ITIL, Enterprise Architecture, Software Development, Disaster Recovery, Database Design, Operating Systems, SDLC, IT Strategy, Unix
Education
Indian Institute of Technology, Kanpur 1983 — 1987
B.Tech., Civil Engineering
Lalit Narayan Mithila University 1980 — 1983
Samastipur College
Tirhut Academy, Samastipur 1976 — 1980
10th
Michaels Stores, Inc. December 2012 - Present
Davita Rx May 2012 - December 2012
Stonegate Senior Care May 2008 - May 2012
361 Group May 2006 - March 2008
CIGNA Healthcare October 2004 - May 2006
Concentra May 2003 - October 2004
Horizon Health Care June 2001 - May 2003
Skills
Internet Recruiting, Employment Law, Recruiting, Leadership, Social Networking, Healthcare, Healthcare Management, Hospitals, Human Resources, Medicare, Applicant Tracking..., Employee Relations, Managed Care, Team Building, Technical Recruiting, Talent Acquisition, College Recruiting, Performance Management, Hiring, Contract Negotiation, Contract Recruitment, Training, Process Improvement, Sourcing
Education
Amberton University 1998 — 2002
MBA
Texas Tech University 1989 — 1993
BA
Richardson High SChool
The Hartford July 2012 - Present
Travelers December 2007 - May 2012
Hamilton Sundstrand, A United Technologies Company October 2001 - December 2007
CIGNA Healthcare October 1998 - October 2001
Arthur Andersen LLP June 1995 - September 1998
Skills
Financial Reporting, Accounting, Leadership, Sarbanes-Oxley Act, Cross-functional Team..., Process Improvement, Financial Analysis, Strategic Financial..., Budgets, General Ledger, Access, Analysis, Variance Analysis, Internal Controls, Business Process..., Business Analysis, Sarbanes-Oxley, PeopleSoft, Strategic Planning, Financial Statements, JD Edwards, Hyperion Enterprise, Forecasting, Financial Planning, Finance
Education
Albertus Magnus College 2006 — 2006
MBA, Business Administration
Albertus Magnus College 2003 — 2005
MS, Management
Norfolk State University 1991 — 1995
BS, Accounting
CIGNA HealthCare July 1999 - Present
Skills
Managed Care, Account Management, New Business Development, Health Savings Accounts, Healthcare, Sales, Medicare, Strategic Planning, Health Insurance, Employee Benefits, Disability Insurance, Brokers, Underwriting, Customer Service, Insurance, Workers Compensation, Health Care Reform
Education
Adelphi University 1988 — 1992
Bachelor of Arts (B.A.), Communication, Journalism, and Related Programs
Department of Defense, USN June 2010 - Present
CIGNA Healthcare December 2007 - Present
United State Navy Reserves April 1992 - Present
BlueCross BlueShield of TN June 2001 - December 2007
BlueCross BlueShield of TN December 2000 - June 2001
BlueCross BlueShield of TN December 1997 - December 2000
BlueCross BlueShield of TN June 1992 - December 1997
United States Navy March 1988 - March 1992
Skills
Insurance, Health Insurance, Claim, Team Building, Claim Investigation, Medicaid, Microsoft Office, Policy, Employee Training, Claims Management, Vendor Management, Management, Military, HIPAA, Employee Relations, Team Leadership, Healthcare, Strategic Planning, Leadership, Managed Care, Training, Interviews, Access, Project Management, Software Documentation, Program Management, Outlook, Six Sigma, PowerPoint, Call Centers, Customer Service, Coaching, Data Analysis, Analysis, Benefits Administration, Long-term Care, Risk Management, Time Management, Microsoft Excel, Employee Benefits, Executive Management, Healthcare Management, Business Analysis, Medicare, Human Resources, Workers Compensation, Quality Assurance, Budgets, Process Improvement, Recruiting
Education
American Military University 2012 — 2013
Master of Arts (M.A.) Transportation and Logistics Management, CUM GPA 3.945
Covenant College 2005 — 2006
BAS, Organizational Management
Center For Creative Leadership 2004 — 2004
Certificate, Leadership
Chattanooga State Technical Community College 1995 — 1999
AAS, General Management
Chattanooga State Technical Community College 1995 — 1999
Certificate, Supervisor/Management
Navy Supply Corp School
CIGNA March 2010 - Present
CIGNA Healthcare August 2004 - March 2010
CIGNA December 2002 - August 2004
CIGNA April 1999 - December 2002
East Hartford VNA June 1996 - April 1999
UConn Health Center June 1998 - December 1998
Skills
Health Insurance, Sales, Employee Benefits, Sales Management, Insurance, Managed Care, Disability Insurance, Healthcare, Health Savings Accounts, PPO, Brokers, Medicare, Customer Retention, Selling, CRM, Management, Account Management, Strategic Planning
Education
Albertus Magnus College 2003 — 2005
MS, Business
The University of Connecticut 1995 — 1998
Business, Heath Care Management
CIGNA Healthcare October 2008 - Present
CIGNA Healthcare April 2007 - September 2008
Satyam June 2000 - April 2007
State Farm Insurance 2003 - 2007
CSC December 1998 - June 2000
SERC February 1996 - December 1998
Skills
Enterprise Project..., Delivery Management, Program QA Management, Vendor Management, Waterfall, User Acceptance Testing, PMP, PMO, Requirements Analysis, Business Requirements, Test Planning, Cross-functional Team..., Program Management, EPM, Project Governance, Resource Management, SDLC, Testing, Requirements Gathering, Quality Assurance, Change Management, Management, SharePoint, Software Project..., Enterprise Software, Release Management, Project Management, SOA
Education
Acharya Nagarjuna University 1991 — 1995
Acharya Nagarjuna University 1991 — 1995
UnitedHealth Group July 2012 - Present
UnitedHealthcare November 2009 - July 2012
UnitedHealthcare August 2006 - November 2009
CIGNA Healthcare June 2000 - March 2005
Fleet Bank 1998 - 2000
Education
Albertus Magnus College 1995 — 1999
BA, Business Management
Great Beginings Family Day Care January 2012 - Present
New Generation Ministries August 2004 - Present
HARTFORD FINANCIAL GROUP December 2003 - December 2010
ROYAL & SUNALLIANCE August 2001 - December 2003
allegiance insurance managers December 1999 - August 2001
Discover re managers, inc October 1998 - December 1999
CIGNA Healthcare July 1995 - October 1998
reliance insurance company December 1989 - April 1995
hartford insurance group February 1985 - December 1989
TRANSMERICA INSURANCE COMPANY February 1983 - February 1985
Skills
Business Requirements, Business Analysis, Requirements Gathering, Process Improvement, Change Management, Insurance, Strategic Planning, Project Management, Team Building, Requirements Analysis, Business Process..., Coaching, Leadership
Education
Northcentral University 2013 — 2015
Master of Education (MEd)
Charter Oak State College 2011 — 2012
BS, Child & Youth Development
Albertus Magnus College 2004 — 2007
AS, Business Management
CIGNA Healthcare March 2011 - Present
Comprehensive Health Management, Inc. July 2004 - March 2011
CIGNA Healthcare January 2003 - June 2004
Skills
Healthcare Industry, Healthcare Management
Education
The Royal College of Physicians in Ireland 1976 — 1982
MD, MB BCH, Medical School
Charles Schwab April 2015 - Present
CIGNA Healthcare 2008 - 2013
House of Reprentatives - IT Center 2004 - 2008
CSG Systems 2002 - 2003
Lucent 2000 - 2002
NeXstar Pharmaceuticals 1996 - 1999
Supragen 1994 - 1996
Skills
Software Development, Requirements Analysis, Requirements Gathering, Software Project..., Process Improvement, SDLC, MS Project, Microsoft SQL Server, Quality Assurance, ISO/CMMI, Software System Analysis, Requirements Management, Training, Mentoring, Problem Identification, Problem Solving, Risk Management, User Acceptance Testing, ITIL, UML, Unix, SQL, Visio, Project Management, Oracle, Software Documentation, Quality Center, SharePoint, Business Analysis, Java Enterprise Edition, Telecommunications..., Kenan Arbor, Enterprise Software, PMP, Agile Methodologies, Testing, Vendor Management, Business Requirements
Education
Universidade Católica de Brasília 2004 — 2005
MBA, Information Systems Management
Universidade de Brasília
Bachelors, Biology, General
Universidade de Brasília
Master of Sciences, Biochemistry and Molecular Biology
OEM America May 2015 - Present
DeLuca Consulting January 2011 - Present
Paychex 2013 - 2014
KeyTech, a division of Arrowpoint Technologies, Inc. March 2012 - January 2013
Dumaine Associates August 2005 - November 2010
Fathers & Sons 2004 - 2005
Agentry Staffing Services 2004 - 2004
CIGNA Corportate Audit 2002 - 2003
CIGNA Healthcare 2000 - 2001
J. Morrissey & Company 1999 - 2000
Skills
Training & Development, Talent Management, Talent Acquisition, Temporary Staffing, Permanent Placement, Executive Reporting, Strategic Planning, Business Planning, New Business Development, Recruitment/Retention, Data Mining, Access, Oracle, Excel, Marketing Strategy, Online Marketing, Strategic Thinking, Operations Management, Fraud Analysis, Insurance Fraud, Fraud Investigations, Ethics, Increasing Revenue, Payroll Administration, Payroll Processing, Small Business..., Client Retention, Client Services, HR Consulting, Strategic Consulting, Compliance, HR Policies, Transformation, HIPAA, HR Solutions, Privacy Policies, Employment Law, Employee Relations, Employee/Labor Relations, 401k, Benefits Administration, Change Management, Mentoring, Coaching, Compensation, Contract Negotiation, Diversity, Microsoft Excel, Online Advertising, Recruiting
Education
Villanova University
Masters of Science - Human Resource Development, 4.0
Albertus Magnus College
Bachelor's Degree, Business, 3.6
Fidelity Investments December 2014 - Present
Cigna September 2012 - November 2014
State Street Bank and Trust Company May 2011 - May 2012
CIGNA Healthcare June 2008 - April 2011
Tata Consultancy Services June 2007 - May 2008
HSBC Software Pvt Ltd May 2006 - May 2007
HSBC May 2006 - May 2007
TalentBeat April 2004 - April 2006
Skills
Java Enterprise Edition, Spring, Hibernate, SOA, Servlets, Agile Methodologies, Web Services, XML, SOAP, Core Java, Tomcat, Scrum, Struts, UML, Web Application Design, jQuery, Design Patterns, Spring Batch, Spring Integration, Hibernate,Spriong..., High Level Design, Low Level Design, Spring MVC, Liberty Profile, Websphere 8.5, TOGAF, Spring Framework, SDLC
Education
Pune University 2002 — 2005
MCA, Computer Science
Pune University 2000 — 2005
Master; Bachelor, Computer Application; Computer Application
Maharshi Dayanand Sarswati University 1999 — 2002
Bachelor of Computer Application, Computer/Information Technology Administration and Management
Kendriya Vidyalaya
Kendriya Vidyalaya
Cigna February 2014 - Present
Cigna March 2012 - February 2014
CIGNA Healthcare May 2010 - March 2012
CIGNA Healthcare February 2002 - August 2011
Northampton Community College 2009 - 2009
Kibble and Prentice February 1999 - February 2002
Guardian Life Insurance March 1995 - February 1999
Skills
Employee Benefits, Insurance, Account Management, Customer Relations, Team Building, Customer Service, Excel, Process Improvement, Strategic Planning, Dental, Benefits Administration, Compliance, Budgeting, Mentoring, Proposal Writing, Change Management, Problem Solving, Risk Management, Access, Benefits, Outlook, Word, Fundraising, PowerPoint, Financial Analysis, Microsoft Office, Coaching, Policy, New Business Development, Business Planning, ERISA, Financial Reporting, Employee Relations, Healthcare, Administration, Public Speaking, Mergers, Sales Management, Non-profits, Portfolio Management, Business Analysis, Program Management, Financial Planning, Medicare, Dentistry, Management, Health Policy
Education
New England College of Business and Finance 2013 — 2014
Master of Science (M.S.), Business Ethics and Compliance
Albright College
Bachelor of Science (Hon), Accounting
Bard College
History
E. R. Murrow High School 1984 — 1987
Willis ISD August 2009 - Present
Carrington Creations July 2008 - Present
CIGNA Healthcare May 2003 - April 2008
cigna healthcare 2003 - 2008
Skills
Training, Process Improvement, Management, Time Management, Healthcare, Databases, Auditing, Insurance, Internal Audit, Public Speaking, Coaching, Wellness, Health Education, Health Insurance, Strategic Planning, Team Building, Wellness Coaching, Leadership, Nutrition
Education
American InterContinental University 2004 — 2005
MBA, Healthcare Managemen
Prairie View A&M University 1996 — 1998
Biology, General
Florida Sports and Family Health Center October 2011 - Present
The House Portable Medical Care, Inc. May 2011 - Present
Grace Medical Home April 2011 - September 2011
Quiero Ser Saludable June 2010 - September 2011
www.quierosersaludable.com June 2010 - October 2010
Good Shepherd Primary Care, P.A. February 2000 - February 2009
Mid Florida Internal Medicine Group, P.A. July 1999 - February 2000
CIGNA Healthcare July 1997 - September 1998
Orlando Family Physicians at Lak Barton 1995 - 1997
Skills
Board certified Family..., Non profit organization..., UCF School of Medicine..., Public Speaking
Education
Albert Einstein College of Medicine 1989 — 1992
md, Medicine
University of Puerto Rico School of Medicine 1985 — 1989
MD, Medicine
Atlanta Benefits Group May 2005 - Present
Aetna May 1999 - February 2005
CIGNA Healthcare February 1991 - April 1999
Education
Alabama State University
BS and BA, Biology
GENEX Services, Inc. November 2010 - Present
CIGNA Healthcare January 2002 - June 2006
Education
Acharya Nagarjuna University 1988 — 1992
CIGNA HEALTHCARE June 2011 - Present
Health Net June 1996 - August 2010
Health Net of the Northeast June 1996 - August 2010
Health Net 1996 - 2009
United Health Care 1996 - 2009
Health Net 1996 - 2009
Skills
Claim, Employee Benefits, HIPAA, HMO, Health Insurance, Health Savings Accounts, Insurance, Healthcare, Managed Care, Medicare, Microsoft Excel, Process Improvement, Team Building
Education
Albertus Magnus College
Master's of Science, Human Services, General
Albertus Magnus College 2011 — 2014
Bachelor of Business Administration (B.B.A.), Business
University of Bridgeport
Aetna May 2009 - February 2011
CIGNA Healthcare October 2004 - March 2009
Education
American International College
Master of Arts (M.A.), Human Resources Development
American International College
Bachelor of Business Administration (BBA), Business Administration and Management, General
Aetna September 2011 - Present
CIGNA Healthcare March 2011 - September 2011
Aetna August 2005 - March 2011
Hamilton Sundstrand June 2004 - August 2005
United Technologies June 2001 - May 2004
Skills
Strategic Sourcing, Supply Management, Six Sigma, Project Management, Contract Negotiation, Purchasing, Procurement, Strategic Planning, Risk Management, Process Improvement, Vendor Management, Contract Management, Management, Budgets, Sourcing, Analysis, Business Analysis, Training, Leadership, Forecasting, Enterprise Software, Governance, Business Intelligence, Pricing, Continuous Improvement, Project Planning, Insurance, Sales, Human Resources, Team Leadership, Outsourcing, Negotiation, Program Management, Change Management
Education
Albertus Magnus College 2001 — 2002
MASTERS OF SCIENCE
Albertus Magnus College
MASTERS OF SCIENCE
Ithaca College 1997 — 2001
BS
Arizona State University 2002 — 2003
CERTIFICATE
NorthCrest Medical Center July 2010 - Present
NorthCrest Medical Center February 2006 - July 2010
NorthCrest Physician Services August 1999 - January 2006
Tennessee Orthopaedic Alliance June 1994 - November 1997
CIGNA Healthcare February 1991 - June 1994
Skills
Customer Service, Healthcare Management, Billing, Insurance, Credentialing, Healthcare, Word, Excel, Microsoft Excel, Medicare, Invoicing, EMR, Hospitals, Microsoft Word, Practice Management, HIPAA, Recruiting
Education
South University, GA 2007 — 2010
BS, Healthcare Management
Volunteer Beauty School-Madison 1990 — 1991
Cosmetology/Cosmetologist, General
Springfield High School 1986 — 1990
Dipolma
Scientific Games June 2014 - Present
Ventyx, an ABB company November 2009 - March 2014
Silverton Bank, N.A. July 2006 - November 2009
InfiStar Corporation June 1999 - June 2006
Kilpatrick Stockton March 1999 - June 1999
CIGNA Healthcare June 1998 - March 1999
United States Marine Corps June 1991 - March 1999
Skills
Process Improvement, Vendor Management, Data Center, Leadership, SDLC, Strategic Planning, IT Management, Business Intelligence, Risk Management, Networking, Management, Strategy, Integration, Information Technology
Education
Kennesaw State University - Michael J. Coles College of Business 2002 — 2004
MBA, Business Information Systems Management
Albany State University 1995 — 1998
B.S., Computer Science
Aetna July 2013 - Present
CIGNA Healthcare October 1990 - July 2013
CIGNA Corporation January 2008 - May 2011
CIGNA Corporation February 2006 - October 2008
CIGNA Corporation January 1996 - January 2006
CIGNA Corporation January 1990 - January 1996
Skills
Financial Analysis, Process Improvement, Variance Analysis, Sarbanes-Oxley Act, Accounting, Forecasting, Hyperion Enterprise, Strategic Financial..., Financial Modeling, Internal Controls, Budgets, Auditing, Managerial Finance, Insurance, Sarbanes-Oxley, Finance, GAAP, Expense Management, Healthcare, Team Building, Strategy, External Audit, Project Planning, Business Process..., Leadership, Financial Statements, Analysis, Governance, PMO, Risk Management, Integration, Internal Audit, Enterprise Risk..., Financial Forecasting, Account Reconciliation, Executive Management, Change Management, US GAAP, Vendor Management, Capital Budgeting, Analytics, Business Analysis, Project Portfolio..., Acquisition Integration, Cross-functional Team..., Mergers & Acquisitions, Strategic Planning, Financial Accounting
Education
Albertus Magnus College 2010 — 2012
MBA, Business Administration, Management and Operations
State University of New York at New Paltz 1982 — 1986
BS, Accounting
Cigna Health Care January 2000 - Present
CIGNA Healthcare September 1997 - Present
CIGNA Healthcare January 1997 - January 2000
Galen Medical Group February 1993 - August 1997
Galen Medical Group January 1993 - January 1997
Skills
Provider Relations, Network Development, Managed Care, Hospitals, Healthcare, Contract Management, PPO, Medicaid, Credentialing, Provider Network..., Insurance, Medicare, Health Policy, Physicians, HMO, HIPAA, Health Insurance, Healthcare Consulting, Healthcare Management, Claim, Revenue Cycle, ICD-9, Healthcare Industry, Medical Billing, CPT, Utilization Management, Healthcare Information...
Education
Alabama State University 1978 — 1980
Assoc, Computer Technology
Demopolis High School 1975 — 1979
Phoenix Physicians June 2006 - Present
New Vistas Behavorial Health March 2003 - June 2006
CIGNA Healthcare January 2000 - December 2003
Mission St. Joseph Health Systems 1997 - December 2000
Jefferson Pilot - PPO 1993 - 1997
Skills
Healthcare Management, Managed Care, Medicare, Medicaid, Healthcare, HIPAA, Strategic Planning, Hospitals, Revenue Cycle, Physician Relations, Pediatrics, Emergency Medicine, Microsoft Office, Internal Medicine, OBGYN, Perinatal Medicine, Residency Programs, Personal Lines Auto, Surety Bonds, Property & Casualty..., Inland Marine, Behavioral Health, Network Administration, Medical Malpractice, Medical Billing, Medical Records, Medical Education, Provider Enrollment, Government Auditing, Legislative Policy, Medicare/Medicaid..., Umbrella Insurance, Family Medicine, Tactical Planning, High Risk Pregnancy, Notary Public, Contract Negotiation, Government Contracting, Contract Management, Compliance Regulations, Provider Relations, Healthcare Industry, EMR, OB/GYN
Education
South College, NC 1990 — 1992
Associate of Arts and Sciences (A.A.S.), Marketing/Marketing Management, General, 4.0
South College, NC 1990 — 1992
Associate of Arts and Sciences (AAS), Computer Science, 4.0
South College, NC 1988 — 1992
Bachelor of Applied Science (B.A.Sc.), Accounting and Business/Management, 3.9
Alaska Pacific University 1985 — 1987
Law and Legal Research, Law, 4.0
Aetna National Medical Director, MedicareAetna Health Plans2002 - Present
Aetna Healthcare 2002 - Present
CIGNA Healthcare 1999 - 2002
Cigna 1999 - 2002
Heritage New York Medical Group 1997 - 1999
Centra State Medical Center 1993 - 1997
Skills
Disease Management, Medicare, Utilization Management
Education
Albany Medical College 1968 — 1972
MD, Medicine
Scarsdale High School
Atlanta Benefits Group April 2005 - Present
Aetna, Inc. May 1999 - February 2005
CIGNA Healthcare 1991 - 1999
Skills
Group Health, Disability Insurance, Long Term Care, Group Dental and Other..., Health Insurance, Coverages, Long-term Care, Life Insurance
Education
Alabama State University 1971 — 1974
BS & BA, Biology
CIGNA Healthcare June 2004 - Present
Skills
Insurance, Health Insurance, Dental, Healthcare, Dentistry, Customer Service, Medicare, Managed Care, Disability Insurance, Health Savings Accounts, COBRA, Brokers, Health Care Reform, Benefits Administration
Education
Abilene Christian University 1977 — 1981
Psychology
Cigna Healthcare September 1999 - Present
Skills
Health Insurance, Microsoft Excel, Microsoft Word, HIPAA, Employee Benefits, Account Reconciliation, Tax Preparation, Proclaim, Customer Service, Quality Assurance
Education
Alabama Agricultural and Mechanical University 1990 — 1994
Bachelor of Science (BS), Accounting
CIGNA Healthcare March 1995 - Present
Gentiva Health Services February 1997 - August 2000
Cigna March 1991 - December 1995
Banner Health July 1989 - March 1991
Skills
Nursing, Home Care, Case Managment, Healthcare, Managed Care, Medicare, Utilization Management, Medicaid, Healthcare Management, Disease Management, Utilization Review, Patient Advocacy, Certified Case Manager
Education
Illinois State University-Mennonite College of Nursing 1987 — 1989
RN BSN, Registered Nursing/Registered Nurse
CIGNA Healthcare
Skills
Nursing, Utilization Management, Disease Management, Managed Care, Workers Compensation, Bilingual, Case Managment, HIPAA, Healthcare Consulting, Health Insurance, Quality Improvement, Health Education, Healthcare Industry, Physician Relations
Education
Adelphi University 1992 — 1995
B.S, Nursing
NCAS- HEALTHCARE September 2005 - June 2013
Cigna Healthcare April 1988 - September 2005
Skills
Health Insurance, Insurance, Claim, Claim Investigation, HIPAA, Managed Care, Training, CPT, HMO, Claims Resolution, Benefits Administration, PPO, Property, General Insurance
Education
Brookstone College-Charlotte 1988 — 1989
Certification, High Tech Secretarial, 1 year of College
CIGNA Healthcare 2005 - Present
Cigna 1982 - Present
Skills
Dental, Employee Benefits, HMO, PPO, National Accounts, Health Savings Accounts, Managed Care, Health Insurance, COBRA, Medicare, Benefits Administration, Insurance, Dentistry
Education
Adelphi University 1982 — 1985
Bachelor's of Science, Psychology/Marketing
CIGNA Healthcare May 2011 - Present
UnitedHeath Group January 2010 - December 2011
excelleRx September 2008 - December 2009
CVS Caremark Corporation March 2006 - August 2008
Skills
Microsoft Office, PowerPoint, Microsoft Word, Customer Service, Teamwork
Education
University of Phoenix 2012 — 2014
Associate's Degree, 3.5
Harris School of Business-Linwood Campus 2007 — 2009
Cigna August 2015 - Present
Cigna Healthcare August 2011 - September 2015
CIGNA Healthcare March 2009 - August 2011
Skills
Network Development, Healthcare Management, Healthcare Information..., HIPAA, Medicare, Hospitals, HMO
Education
Eastern illinois university 2000 — 2004
Bachelor's degree, psychology
Superior Health September 2013 - February 2014
UT Southwestern July 2006 - January 2012
Cigna Healthcare January 2003 - May 2006
Skills
Administrative..., Outlook, Microsoft Office, Microsoft Excel, Access, PeopleSoft, Spreadsheets, Microsoft Word, Healthcare, Microsoft Publisher, Quality Assurance, Invoicing, Administration, Adobe Acrobat
Education
Sanford-Brown College-Dallas 2010 — 2011
Certificate, Medical Billing and Coding
CIGNA Healthcare July 2011 - Present
Univision Interactive Media September 2001 - February 2011
Bellsoft June 2000 - August 2001
Skills
OBIEE, Business Intelligence, Data Analysis, Oracle, Java Enterprise Edition, Java, Web Development, Web Applications, SDLC, XML, SQL, Microsoft SQL Server, Unix, Business Analysis, Sybase, Cognos, JSP, MySQL, DB2, Agile Methodologies, SOA, Vendor Management, Systems Analysis, IT Management, Databases, Software Project..., Web Services, Windows, Analytics, Software Development, Integration, Requirements Analysis, Database Design, ERP, Solution Architecture, Eclipse, AJAX, Agile Project Management, Data Warehousing, Business Process, Websphere, HTML, Linux, Data Modeling, Disaster Recovery, PL/SQL, JavaScript, jQuery, Requirements Gathering
Education
Acharya Nagarjuna University 1993 — 1997
Bachelors, Engineering
Retired February 2010 - Present
Aetna March 2007 - January 2010
Aetna August 1998 - May 2004
Aetna October 1997 - August 1998
CIGNA Healthcare December 1992 - December 1994
EquiCore Consulting June 1982 - April 1992
Equitable Life & Casualty December 1979 - March 1982
Skills
Account Reconciliation, Brokers, Claim, Life Insurance, Medical Billing, Medicare, Policy, Health Insurance, Insurance, HMO, Time Management, Employee Benefits, Claims Management, Managed Care, Provider Relations, Claims Handling, Claim Investigation, Workers Compensation, Disability Insurance, Long-term Care, ICD-9, CPT, HIPAA, Medical Coding, Underwriting, Credentialing, Commercial Insurance, Benefits Administration, Teamwork, Term Life Insurance, HCPCS, Healthcare Industry, PPO, 10 Key, Access, Call Centers, Invoicing, Medical Terminology, Data Entry, Medical Records, Medicare Part D, Claims Resolution, Revenue Cycle, Healthcare, ICD-10, Software Documentation, Risk Management, Outlook, Business, Legal Liability
Education
ITT Technical Institute 2005 — 2006
Pharmacy Technician, Pharmacy
Fresno City College 1994 — 1994
Business Administration, Business
Lyles College of Beauty 1977 — 1978
License, Cosmetology/Cosmetologist, General
Fresno City College 1976 — 1977
Incomplete, Business Administration
CIGNA Healthcare June 2007 - Present
CIGNA 2007 - Present
Nystrom & Associates July 2002 - June 2004
Ceridian LifeWorks December 1997 - July 2002
Skills
Healthcare, Disease Management, Healthcare Management, Managed Care, CERTIFIED LIFE COACH, CERTIFIED CIGNA CARE..., GOTTMAN COUPLES THERAPY..., Patient Advocacy, Life Coaching, Psychotherapy, Wellness, Health Promotion, Adolescents
Education
Adler Graduate School 2010 — 2011
MA, COUNSELING AND LIFE COACHING
BETHEL UNIVERSITY 1994 — 1996
Master of Arts (MA), Counseling Psychology
TLF Graphics Graphic/Web Designer/Animator/WriterTLF, Inc.December 2000 - Present
CIGNA Healthcare April 1995 - December 2000
Skills
Graphics, Cartoons, Commercials, Illustration, Television, InDesign, Photography, Illustrator, Storyboarding, Layout, QuarkXPress, Photoshop, Adobe Creative Suite, Web Design, Visual Communication, Camera, Animation, Branding & Identity, Art Direction, Pre-press, User Experience, Packaging, Typography, Voice Over, Logo Design, Graphic Design, Corporate Identity, User Interface Design
Education
Pioneer Technology Center 2000 — 2002
Associates, Graphics and Visual Arts
TPI Staffing, Inc. May 2015 - Present
CIGNA Healthcare February 2013 - Present
Avon February 2013 - Present
Cigna Investment Management February 2013 - July 2015
Simple Power January 2011 - May 2011
Rainmaker September 2010 - October 2010
PAL Medical Alert March 2010 - September 2010
Skills
Call Centers, Customer Experience, Customer Service, Process Improvement, Windows 7, XP, Microsoft Office, Computer Hardware, Account Management, Project Management, Operations Management, Operating Systems, Routers, Software Documentation, DNS, Telephone Skills, Data Entry, Customer Satisfaction, Business Development, Technical Support
Education
Academy of Health Care Professions 2011 — 2012
Medical Assistant, Medical/Clinical Assistant
Temple College 2002 — 2004
Certified Medical Assistant, CMA at College of Health Care Professions
Commonwealth of Virginia January 2012 - Present
Target June 2011 - November 2011
Target May 2010 - June 2011
Target June 2007 - May 2010
CIGNA Healthcare January 2007 - June 2007
Skills
Business Analysis, SDLC, Business Intelligence, Process Improvement, SQL, Project Management, MS Project, Requirements Analysis, Vendor Management, Requirements Gathering, Analysis, Data Warehousing, Data Conversion, Microstrategy, Testing, Software Project..., ETL, Scrum, Kanban, Interfaces, SharePoint, InfoPath, Data Analysis, Systems Analysis, Agile Methodologies, Enterprise Architecture, Microsoft SQL Server, Databases, Integration
Education
Duke University - The Fuqua School of Business 2014 — 2015
Master of Business Administration (M.B.A.)
Indiana University - Kelley School of Business 2005 — 2007
Master of Science (M.S.), Information Systems
Institute of Engineering and Technology 2000 — 2004
Bachelor of Technology (B.Tech.), Information Technology
Delhi Public School - Noida 1995 — 1999
High School, School
CIGNA Healthcare June 2009 - Present
Skills
HIPAA, Healthcare Information..., SDLC, Visio, Healthcare, Process Improvement, Business Analysis, SharePoint, Health Insurance, Access, Systems Analysis, Requirements Gathering, Software Documentation, Requirements Analysis, Data Analysis, WebSphere Application..., WebSphere Portal, Java, JavaScript, jQuery, JSP, WebSphere MQ, Customer Service, CICS, Web Services
Education
Allegheny College 2005 — 2009
Bachelor of Science (BS), Computer Science
Service Response Partners November 2012 - Present
CIGNA Healthcare September 2006 - June 2011
Skills
PowerPoint, Healthcare Information..., Data Analysis, Healthcare Management, Leadership, Medical Billing, CPT, Customer Satisfaction, Troubleshooting, Medical Coding, Time Management, Employee Benefits, Insurance, Team Building, Medical Records
Education
American InterContinental University 2011 — 2013
Associate of Arts (A.A.), Business Magangement/Healthcare
MCCI Medical Group January 2013 - Present
MCCI Medical Group Inc 2011 - Present
CIGNA Healthcare November 2009 - October 2011
Humana 2007 - 2009
Skills
Healthcare, Provider Relations, Managed Care, Medicare, HIPAA, Medicaid, Healthcare Management, Health Insurance, Healthcare Information..., Health Policy, Project Management, Strategic Planning, Process Improvement, Healthcare Industry, Hospitals, Physician Relations, Healthcare Consulting, Credentialing, Insurance, Disease Management, Utilization Management, Practice Management, Physicians, Revenue Cycle, Network Development, PPO, HMO, Medical Billing, Informatics, CPT, EHR, EMR, Quality Improvement, Medical Terminology
Education
American InterContinental University 2009 — 2011
A.A., Business Administration
American InterContinental University 2009 — 2011
Associate of Arts (A.A.) Business Administration
CIGNA Healthcare July 2009 - April 2011
WellPoint February 2003 - July 2008
PricewaterhouseCoopers, LLP January 2001 - February 2003
Cititrust and Banking Co., Tokyo, JAPAN April 1991 - June 1996
Skills
Employee Benefits, Auditing, Financial Analysis, Microsoft Office, PeopleSoft, Forecasting, Strategic Financial..., Access, Financial Reporting, Essbase, Accounting, Human Resources, Oracle, General Ledger, US GAAP, Finance, Managerial Finance, Financial Accounting, Financial Modeling, Sarbanes-Oxley Act, Budgets, Team Building, Microsoft Excel, Hyperion Planning, Internal Controls, Smartview, GAAP, Corporate Finance, Process Improvement, Strategic Planning, Variance Analysis, SAP
Education
University of Colorado at Denver
Master, Accounting
津田塾大学 / Tsuda College
CIGNA Healthcare February 2008 - Present
CIGNA Healthcare February 1990 - January 2008
Education
Albertus Magnus College
Business, Management, Marketing, and Related Support Services
Brighton Gardens May 2012 - Present
Head 2 Toe Pediatrics March 2012 - Present
Professional Cares January 2011 - Present
Professional Health Care Network January 2011 - Present
On-the-Mark Transcriptions January 2010 - May 2010
CIGNA Healthcare March 2007 - March 2008
Mountain Side Assisting Living November 2004 - March 2007
Skills
Progress Notes, Treatment Plans, Sensory Processing', Vestibular..., Medical Terminology, Health Insurance, Customer Service, Quality Patient Care
Education
Brown Mackie College-Phoenix 2010 — 2012
Associate of Applied Science, Occupational Therapist Assistant
Carrer Step 2009 — 2010
Certificate, Medical Transcription/Transcriptionist
Brown Mackie College
Associate of Applied Science, Occupational Therapy Assistant
CIGNA Healthcare September 2011 - June 2012
Moscow United Methodist Church 2008 - 2012
Skills
Administrative..., Microsoft Office, Customer Service, Typing, Computer Proficiency, Highly detail oriented, Office Management, Forms Development, Problem Solving, Organization, Annual Reports, Phone Etiquette, Medical Terminology, People Skills, Newsletters, Financial Reporting, Research, Medical Billing, Fundraisers, COBOLII, Database Design, IDMS, ADSO, CICS, JCL, Girl Scout Leader, Secretarial Skills, Training, Youth Programs, Retirement Benefits, Technical Writing, Membership, Member Relations, Presentations, PowerPoint, Microsoft Excel, Microsoft Word, access
Education
Career Technology Center of Lackawanna County 2006 — 2007
Nurse Aid Class
County College of Morris 1985 — 1989
Associate of Science (A.S.), Computer Science
CIGNA Healthcare June 2009 - Present
CEP America May 2007 - June 2009
Cardiac Care Consultants December 2005 - June 2006
Skills
Internal Medicine, Emergency Medicine, Cardiac Care, Medicine, Hospitals, Emergency Room, Primary Care, EMR, Healthcare, Family Medicine, Suturing, ACLS, Patient Education, Urgent Care
Education
A.T. Still University of Health Sciences 2008 — 2010
Master of Science (MS), Advanced Physician Assistant Studies
Midwestern University (AZ) 2001 — 2003
:Bachelor of Medical Science, Physician Assistant Studies
CIGNA Healthcare October 2012 - Present
Skills
HIPAA, ICD-9, Medicare, Medical Billing, Health Insurance, Customer Service, Sales, Healthcare, Data Entry, Insurance
Education
Chattanooga College Medical Dental and Technical Careers
Chattanooga State Community College
CIGNA Healthcare May 2006 - August 2006
Skills
Microsoft Office, Microsoft Word, Microsoft Excel, Outlook, Internet, Supervisory Experience, Multi-line Phone, Customer Service, Medical Terminology, Medical Billing, Medical Coding, Cpr Certified
Education
MCed Career College 2007 — 2008
certificate, Medical Insurance Specialist/Medical Biller, 3.8
BlueCross BlueShield of Tennessee 2007 - Present
CIGNA Healthcare 2004 - 2007
Widows Harvest Ministries 2001 - 2003
Skills
Data Analysis, SAS, Informatics, SAS programming, Statistics, Data Mining, Healthcare Management, Program Management, HEDIS
Education
A.T. Still University of Health Sciences 2012 — 2015
Doctor of Health Science (D.H.Sc.)
University of Wisconsin-Platteville 2006 — 2008
Master of Science (M.S.), Engineering
University of Tennessee-Knoxville 2005 — 2006
Graduate Certificate, Applied Statistics
University of Wisconsin-Platteville 2006 — 2008
Graduate Certificate, Project Management
Covenant College 1997 — 2000
Bachelor of Arts (B.A.), Economics
CIGNA Healthcare September 2010 - Present
CIGNA Healthcare September 2010 - Present
Trinity Health System February 2007 - December 2010
Healthways, Inc November 2001 - September 2003
Skills
Case Managment, Nursing, Education, Supportive Counseling, Wound Care
Education
Trinity Health System School of Nursing 2004 — 2006
Diploma, Registered Nursing/Registered Nurse
West Liberty State University 1999 — 2001
Bachelor of Science (B.S.), Psychology
Comfort Keepers November 2013 - Present
Wellness June 2013 - Present
Summit Health & Wellness, LLC October 2012 - March 2014
CIGNA Healthcare March 2010 - December 2012
Troy Rehabilitation Facility September 1997 - October 2010
Skills
Microsoft Office, Coaching, Nutrition, Customer Service, Microsoft Excel, Strategic Planning, Fitness, Wellness, Healthcare, Public Speaking, Vital Signs, Cholestech..., Registration, Direct Patient Care, HIPPA Laws, OSHA..., Weight, Blood Pressure, Cpr Certified, HIPAA, Vital Signs, Wellness Coaching, CPR Certified
Education
Miami-Jacobs Career College-Troy 2007 — 2009
Associates of Applied Science, Medical/Clinical Assistant
Hamilton County Department of Education December 2008 - Present
CIGNA Healthcare September 2000 - October 2008
Education
Virginia College-School of Business and Health 2011 — 2013
Medical Insurance Specialist/Medical Biller, B
CIGNA Healthcare July 2011 - December 2012
CIGNA Healthcare 1995 - 2012
Skills
Auditing, Customer Service, Data Analysis, Computers, Microsoft Word, Outlook, Microsoft Excel, PowerPoint, Research, Internet, Account Reconciliation, Account Servicing
Education
University of Bridgeport 2011 — 2014
Bachelor of Science (B.S.), Psychology
Albertus Magnus College 2008 — 2010
Associate of Science (A.S.), Business Management
UnitedHealth Group 2013 - Present
UPMC Health Plan February 2013 - August 2013
UPMC Health Plan March 2004 - February 2013
CIGNA Healthcare March 1991 - January 2004
Skills
Medicare, Insurance, Health Insurance, Employee Benefits, Managed Care, Performance Management, Process Improvement, Long-term Care, Medicaid, Healthcare, Clinical Research, Disease Management, Utilization Management, Health Policy, HIPAA, Healthcare Industry
Education
Heritage Valley Sewickley School of Nursing 1984 — 1987
Registered Nursing/Registered Nurse
La Roche College 1984 — 1987
Registered Nursing/Registered Nurse
CIGNA Healthcare April 2013 - Present
Cigna February 2010 - April 2013
Cigna November 2000 - February 2010
Skills
Healthcare, Health Insurance, HIPAA, Medicare, Medicaid, Process Improvement, Insurance, Healthcare Information..., Employee Benefits, Access, Data Analysis, Business Requirements, Business Analysis, Requirements Gathering, Business Process...
Education
St Louis College of Health Careers-St Louis
certification, Medical Insurance Specialist/Medical Biller
St. Louis Community College
Management Recruiters Inc – The Boston Group April 2013 - Present
IntelliSoft Group October 2012 - March 2013
Marketing Connections July 2006 - April 2007
Cigna Healthcare 2001 - 2006
ManagedOps.com 1998 - 2000
System Resources Corporation 1993 - 1997
JSTARS 1992 - 1993
Citi 1988 - 1990
Citi 1988 - 1990
Citibank Mortgage 1988 - 1990
Skills
Relationship Marketing, Event Planning, Brand Awareness, Sponsorship, Social Networking, Customer Service, Microsoft Office, DoD, Held Active Secret..., Time Management, Social Media, Business Development, Strategic Planning, Management, Sales, Account Management, Team Building, Training, Marketing, Microsoft Excel
Education
Attended Western New England College 1994 — 1995
Marketing/Marketing Management, General
Michaels School of Hair Design and Esthetics-Paul Mitchell Partner School 1984 — 1984
Barbering & Cosmetology License, Cosmetology/Cosmetologist, General
---- March 2011 - Present
BlueCross BlueShield of Tennessee March 2011 - Present
North American Credit Services October 2009 - March 2011
Cigna Healthcare October 2005 - October 2008
Kelly Services February 2003 - September 2005
Skills
Claim, Access, Health Insurance, Outlook, Insurance, Microsoft Excel, Microsoft Office, Microsoft Word, PowerPoint, Financial Analysis, Customer Service, Risk Management
Education
Drexel University 2009 — 2014
Health Services Administration
American InterContinental University 2007 — 2008
Health/Health Care Administration/Management
Xavier University of Louisiana 2000 — 2004
Howard School of Academics & Technology 1996 — 2000
High School/Secondary Diplomas and Certificates