Experience
Coventry Health Care, an Aetna Company   2011 - 2013
Alcoa  April 2011 - November 2011
Community Care Behavioral Health  December 2006 - June 2009
Elan Financial Services  July 2004 - February 2005
Fiserv, Inc.   August 2001 - September 2003

Skills
Business Analysis, Business Process, Process Improvement, Software Documentation, Windows XP, Analysis, Windows 7, Visio, Call Centers, CISCO I - Network..., CISCO II - Routing..., PC Hardware, Requirements Analysis, Integration

Education
Robert Morris University
Bachelor of Science in Business Administration, Management Information Systems

Experience
CareATC, Inc.   April 2015 - Present
Coventry Health Care, an Aetna Company   February 2012 - September 2014
Coventry  March 2008 - February 2012
Aetna  1998 - 2008
Prudential Insurance  1991 - 1998
Martin Marietta Aerospace  1984 - 1987

Skills
Network Development, Provider Relations, Managed Care, Healthcare Industry, Medicare, Hospitals, Contract Negotiation, PPO, HMO, Health Insurance, HIPAA, Credentialing, Medicaid, Health Policy, Healthcare Management

Education
Southern Nazarene University   2000 — 2002
MBA, Business Administration

Experience
UnitedHealth Group  August 2014 - Present
UTHSCSA  December 2009 - Present
Coventry Health Care, an Aetna Company   April 2008 - December 2009
United Healthcare Medicare Solutions  November 2006 - April 2008

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Outlook, Customer Service, Brand Development, Documentaries, Fitness, Interviews, Invoicing, Internal Audit, 10 Key, Social Media, Nonprofits, Social Networking, Organization, Office Management, Office Administration, Project Management, Public Speaking, Public Health, Public Relations, Research, Volunteer Management, Wellness, Youth Mentoring

Education
San Antonio College

Experience
Superior Health Plan Inc  January 2015 - Present
Coventry Health Care an Aetna Company  July 2008 - December 2014
UVa Hospital   July 2006 - July 2008
Martha Jefferson Hospital  January 2004 - September 2005
Sentara Health Care  October 2002 - January 2004
Carillion Roanoke Community Hospital   May 2002 - October 2002

Skills
Nursing, Women's Health, Case Managment, Nursing Documentation, Telephone Triage, Triage, Health Insurance, Patient Education, Patient Safety, Patient Outcomes, Patient Advocacy, Public Health Education, Healthcare Information..., Direct Patient Care, Telephone Interviewing, Community Outreach, Health Assessment, Home Visits, WordPress, Blogging, Social Media Marketing, Social Networking, Social Media, Editing, Copy Editing, Volunteer Management, Volunteer Training, Training Facilitation, Community Leadership, HIPAA, Leadership, Public Speaking, Healthcare, Registered Nurses, Nonprofits, Program Development, Healthcare Management, Case Management, Disease Management, Management, Medicare, Customer Service, Utilization Management

Education
University of Virginia   2004 — 2005
Bachelor of Science of Nursing, Nursing

Piedmont Virginia Community College   1999 — 2002
Associates of Science of Nursing, Nursing

Randolph College   1991 — 1993

Experience
In-Shape Health Clubs  July 2015 - Present
University of California at Davis Pre-Health Student Alliance   November 2014 - Present
Body in Balance Physical Therapy: Land & Water   August 2014 - Present
National Institutes of Health  June 2014 - August 2014
Sweet T's Restaurant   January 2012 - May 2014
Coventry Health Care, an Aetna Company   February 2011 - August 2011

Skills
Customer Service, Research

Education
University of California, Davis   2014 — 2016
Neurobiology, Physiology, & Behavior

Santa Rosa Junior College   2011 — 2014
Biology, General

Experience
Aetna  November 2013 - Present
Coventry Health Care, an Aetna Company   September 2002 - November 2013

Skills
Microsoft Office, Microsoft Excel, Customer Service, Microsoft Word, Public Speaking, PowerPoint, Project Management, Photoshop, Team Leadership, SQL, .NET, C#, Perl, Illustrator, AIX, ASP.NET, English, Spanish, FTP, HTML, Visio, MS Project, Visual Studio, IIS, Oracle Client, Toad, Vim, XML

Education
University of Phoenix   2006 — 2009
Bachelor of Science (BS), Information Technology, 4.0

Palomar College

Salt Lake Community College

Experience
Quality Patient Centered Services LLC   September 2012 - Present
Coventry Health Care, an Aetna Company   March 2010 - March 2012

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, HTML, Strategic Planning, Budgets

Education
Ohio University   2012 — 2013
Bachelor of Applied Science (B.A.Sc.), Registered Nursing/Registered Nurse

Pennsylvania College of Technology   2008 — 2009
Associate of Arts and Sciences (A.A.S.), Registered Nursing/Registered Nurse

Experience
The Nielsen Company  June 2014 - Present
Coventry Health Care, an Aetna Company   October 2013 - June 2014
Nationwide Insurance  April 2011 - August 2013
Nationwide Insurance  May 2010 - April 2011
Nationwide Insurance  May 2009 - May 2010
Nationwide Insurance  May 2006 - May 2009

Skills
Bilingual-English/Spanis..., Oral & Written..., Public Speaking, Employee Training, Quality Assurance, Customer Service, Time Management, Call Centers, Translation, Team Building, Team Management, Project Team Management, Employee Engagement, Process Improvement, Leadership Development, Leadership, Communication

Education
Palo Alto College   2008 — 2008

Harlandale High   1986 — 1990
High School Diploma, General Studies

Experience
JobGiraffe  June 2014 - October 2014
Robert Half  October 2011 - October 2014
Coventry Health Care, an Aetna Company   March 2008 - June 2009
Premier, Inc  2003 - 2007

Skills
Microsoft Word, Microsoft Excel, Photoshop, SAP, Graphic Design, Published Author, Outlook, Access, Seibel, Administrative..., Non-profit..., Executive..., Data Management, Analysis

Education
Southern Illinois University, Edwardsville   1993 — 1994
Business Administration and Management, General

William Howard Taft High School   1989 — 1993
HS Diploma

Experience
Aetna  May 2013 - Present
Coventry Healthcare (Acquired by Aetna, May 2013)   February 2011 - May 2013
Coventry Health Care, an Aetna Company   April 2007 - February 2011
Coventry Health Care, an Aetna Company   September 2006 - April 2007
HealthAmerica  January 2005 - September 2006
HealthAmerica  October 1995 - January 2005

Skills
Requirements Gathering, SharePoint, Visio, Functional..., User Acceptance Testing, SDLC, Requirements Analysis, Business Analysis, Product Launch, BMC Remedy, Mercury Test Tools, Application Lifecycle..., Process Improvement

Education
Robert Morris University

Experience
NRG Energy  December 2014 - Present
HCL Technologies  February 2014 - Present
Constellation  October 2012 - March 2014
Coventry Health Care, an Aetna Company   November 2012 - March 2013
JPMorgan Chase  January 2012 - March 2013

Skills
CompTIA A+ Essentials, A Certified, CompTIA A Certification, Microsoft Excel, Employee Benefits, Customer Service, PeopleSoft, SAP2000, Call Centers, Leadership, Outlook, Sourcing, Technical Recruiting

Education
Prairie View A&M University   2008 — 2015
Bachelor of Business Administration (B.B.A.), Management Information Systems, General

Klein Forest High School   2003 — 2007
High School Diploma, General Studies

Experience
Coventry Health Care, an Aetna Company   December 2009 - Present
Coventry Health Care, an Aetna Company   2009 - 2014
JetBlue Airways  2006 - 2007
Renaissance Ranch   2004 - 2006
Lifelink Corporation  2001 - 2004
Agency Works.com   2000 - 2001
First Health Group   1995 - 2000
First Health Group   1994 - 1995
First Health Group   1991 - 1994

Skills
More than 20 years..., Define and assess..., Agile & Waterfall..., ALM, PIV, Planview, Kronos Timekeeping, Test Automation, Software Configuration..., Release Management, Oracle, SQL, HP QTP, Test Planning, Software Quality..., Software Documentation, SDLC, User Acceptance Testing, Quality Assurance

Education
Salt Lake Community College   1990 — 1990
Computer Science, B

Experience
Aetna  November 2013 - Present
Coventry Health Care, an Aetna Company   January 2013 - October 2013
Apple Inc.  May 2011 - January 2013
Handy Hector Inc.   May 2003 - December 2012
Starbucks  July 2008 - May 2011

Skills
Visual Basic, Excel, c++, Java, Access, Data Analysis, Microsoft Excel, Sales, SAS, Microsoft Office, VBA, Team Leadership, C++, OS X, Analysis, Statistics, PowerPoint, Actuarial Science, Financial Modeling, Time Management, Minitab, Leadership, Financial Reporting, Data Mining, Team Building, Social Networking

Education
Roosevelt University   2011 — 2013
masters, mathematics, 3.7 GPA

Roosevelt University   2006 — 2010
Bachelor in science, Actuary

Experience
Bear Creek Nursing Center   May 2013 - Present
Coventry Health Care, an Aetna Company   June 2009 - September 2009
Maxim Healthcare Services  October 2004 - July 2006

Skills
Management, Computers, Organizational..., Communication, Risk Management, MDS 3.0, Medication..., Task-oriented, Patient Safety, Patient Counseling, Direct Patient Care

Education
Pasco-Hernando State College   2009 — 2013
None, Nursing Science

Ivy Tech Community College-Northeast   2000 — 2001
Practical Nursing, Vocational Nursing and Nursing Assistants

Experience
Coventry Health Care, an Aetna Company   May 2015 - Present
Coventry Health Care  July 2013 - Present
Integrated Prescription Solutions   June 2011 - July 2013
US DryCleaning Corporation   January 2008 - March 2009
Private Equity Management Group   August 2005 - September 2007
Mission Sheet Metal   December 2003 - July 2005

Skills
Trade Shows, Advertising, Competitive Analysis, Public Relations, Strategic Planning, Email Marketing, Marketing Management, Business Strategy, CRM, Product Management, Market Research, Training, Budgets, Marketing, Analysis, Product Development, Strategy

Education
Pepperdine University, The George L. Graziadio School of Business and Management   2008 — 2010
Master of Business Administration

Experience
Coventry Health Care, an Aetna Company   September 2012 - Present
CarePlus Health Plan  September 2012 - Present
Humana  September 2012 - Present
American Care Inc  March 2012 - Present
American Care Inc  March 2012 - Present
Wellcare Health Plans  April 2005 - Present
Applied Materials  2001 - 2004
Etec Systems  1998 - 2003

Skills
Disability Insurance, Customer Service, Employee Benefits, Health Insurance, Health Policy, Insurance, Leadership, Managed Care, Management, Medicaid, Medicare, Recruiting, Sales, Strategic Planning, Training, Process Improvement

Education
Phoenix College   1997 — 2001
BSBM, Business Management

University of Phoenix

Experience
WellCare Health Plans  May 2015 - Present
Coventry Health Care, an Aetna Company   November 2011 - May 2015
Coventry Health Care  August 2009 - November 2011
Beaver Valley Area Chapter Penn State Alumni Association   September 2007 - September 2011
Coventry Health Care  March 2007 - August 2009
Coventry Health Care  January 2003 - March 2007
Coventry Health Care  October 2000 - January 2003
MCI WorldCom Direct   February 2000 - June 2000
Enterpise Rent a Car  1998 - 2000

Skills
Access, Software Documentation, Data Analysis, Analysis, Process Improvement, Management, Program Management, Business Intelligence, Business Process, Databases, Testing, Business Analysis, Customer Service, Data Warehousing, Vendor Management, Visio

Education
Penn State University   1994 — 1998
Bachelor of Science (B.S.), Marketing

Experience
UnitedHealth Group  June 2015 - Present
Jacolyn Wingo Illustrations   September 2011 - Present
Coventry Health Care, an Aetna Company   April 2008 - February 2015

Skills
Microsoft Office, Outlook, Microsoft Word, Customer Service, Data Entry, PowerPoint, Microsoft Excel, Windows, Software Documentation, Access, Photoshop, Customer Satisfaction, Troubleshooting, Process Improvement, InDesign, Illustrator, Illustration, Teamwork, Adobe Creative Suite, Layout, Logo Design, Art, Graphic Design

Education
Nossi College of Art   2011 — 2013
Bachelor of Graphic Arts, Illustration

Tennessee State University   2001 — 2005
Bachelor of Science (B.S.), Fine/Studio Arts, General

Experience
Bookkeeping Service   March 2013 - Present
Honeywell  March 2012 - March 2014
SG Industries, Inc.   June 2009 - August 2011
Coventry Health Care, an Aetna Company   July 2006 - June 2009
Marriott International  July 1995 - September 2007
Lumina Power   July 2004 - November 2005
Abacus Travel  October 1999 - April 2004
Trend-Lines  July 1998 - October 1999
Putnam Investments  1991 - 1994

Skills
Banking, Small Business, Budgets, Microsoft Excel, Management, Strategic Planning, Process Improvement, Customer Service, Business Planning, Insurance, Microsoft Office, Team Building, Business Development, Leadership, New Business Development

Education
Regis College   1990 — 1994
Political Science

Experience
Coventry Health Care, an Aetna Company   2015 - Present
Aetna  2013 - Present
Coventry Health Care  September 2012 - Present
Coventry Health Care  June 2012 - September 2012
Coventry Health Care  October 2011 - June 2012
Sleepcair   July 2005 - September 2011

Skills
Medicare, Medicaid, Managed Care, HIPAA, Health Insurance, Health Policy, Healthcare Management, Quality Improvement, Healthcare, Healthcare Information..., CPT, Claim, ICD-9, Provider Relations, Disease Management

Education
Southwest Missouri State University   1994 — 1996

University of Phoenix
Health/Health Care Administration/Management

Experience
Aetna  April 2014 - Present
Red Robin  July 2013 - October 2014
Coventry Health Care, an Aetna Company   September 2013 - December 2013
Applebee's  January 2008 - August 2013
Liberty Travel  March 2012 - March 2013
BCD Travel  November 2011 - February 2012

Skills
Travel Management, Travel Planning, Hospitality Management, Leadership, Customer Service, Leisure Travel, Business Travel, Tour Operators, Hospitality, Sabre, Experienced Trainer, Call Centers, Multitasking Skills, Oral & Written..., Microsoft Office, Social Media, Mobile Applications

Education
Point Park University   2008 — 2010
Bachelor of Science (BS), Integrated Marketing & Communications

CCAC of Allegheny County   2004 — 2008
Associate's degree, General Studies

Experience
Ochsner Health System  March 2015 - Present
Peoples Health  June 2014 - August 2015
Coventry Health Care, an Aetna Company   August 2014 - February 2015
Peoples Health  January 2011 - June 2014
Baton Rouge General Medical Center  July 2010 - January 2011
Highland Hospice & Palliative Care of LA   February 2010 - July 2010
Charter Home Health, LLC   June 2007 - July 2009
Blue Cross and Blue Shield  May 2006 - May 2007
Blue Cross and Blue Shield  November 2002 - May 2006
Blue Cross and Blue Shield  May 1999 - November 2002

Skills
Healthcare, Nursing, Medicare, Home Care, Utilization Management, Healthcare Management, Medicaid, JCAHO, EMR, Health Insurance, Elder Care, Utilization Review, Provider Relations, Patient Advocacy, Claim, HIPAA, Clinical Research, Healthcare Consulting, Managed Care, Healthcare Industry, Physician Relations

Education
Southeastern Louisiana University   1988 — 1991
BSN, Nursing

Northeastern Oklahoma A&M College   1986 — 1987
Biology, General

Experience
Coventry Health Care, an Aetna Company   March 2015 - Present
Lake Charles Memorial Hospital  July 2014 - Present
Medtechnoligies, Inc.   April 2013 - May 2014
CCS Medical  December 2011 - July 2012
Christus St Patrick Hospital  September 2010 - September 2011
McKesson Specialty  June 2007 - May 2010

Skills
Healthcare, Customer Servi, Financial Advisory, Performance Management, Medicare, Managed Care, Healthcare Industry, Medicaid, Hospitals, Home Care, Medical Devices, Healthcare Management, HIPAA, Orthopedic, Healthcare Information..., Nursing, Access, Data Entry, Medical Terminology, Revenue Cycle, Training

Education
South Mountain Community College   1998 — 1998

Experience
Coventry Health Care, an Aetna Company   November 2014 - Present
Pima Community College  August 2012 - November 2014
Pima Community College  January 2008 - August 2012
Tucson Orthopaedic Institute, P.C   August 2011 - February 2012

Skills
Windows 7, Typing, Regulatory Filings, Clinical Research..., Business Planning, Secretarial Skills, Telephone Skills, Microsoft Office 2007, OS X, Software Documentation, Access, Research, XP, Outlook, Critical Thinking, Data Entry, Adobe Acrobat, Windows, PowerPoint, Technical Writing, Spanish, Administrative..., Microsoft Word, Microsoft Excel, Time Management, Data Analysis, Cpr Certified, Medical Terminology, Administration, Higher Education, Process Scheduler, Microsoft Office, Teamwork, Windows XP

Education
Northern Arizona University   2013 — 2014
Bachelor of Science (BS), Allied Health Diagnostic, Intervention, and Treatment Professions

Pima Community College   2007 — 2013
Associate's degree, Business Administration and Management, General

Pima Community College   2007 — 2012
Associate's degree, Clinical Research Coordinator

Experience
Apple Company   April 2014 - October 2014
Coventry Health Care, an Aetna Company   May 2001 - November 2013
NEXTEL  October 1997 - June 2000
Express Scripts  December 1995 - October 1997
Finance & Commerce  February 1994 - December 1995
Seelye Plastics, Inc.   August 1982 - February 1993

Skills
20+ years highly varied..., 12 years experience..., Strong performance..., Product and Service..., Developed & implemented..., Customer Satisfaction..., Marketing at Trade..., Company Representative..., Account Relationship..., Advanced user & trainer..., Leadership

Education
Normandale Community College   1983 — 1986
Business Administration and Management - Marketing

Experience
Coventry Health Care an Aetna Company  July 2012 - Present
Carle Physician Group  2006 - July 2012
University of Illinois at Urbana-Champaign  June 2002 - December 2005

Skills
Nutritional Counseling, Nutrition Education, Human Nutrition, Teaching, Adult Education, Health Education, Research, Corporate Research, Statistical Computing, Microsoft Technologies, Sales Presentations, Public Speaking, Collaborative Problem..., Group Classes, Accountability, Motivational Speaking, Strategic Partnerships, Patient Recruitment, Direct Patient Care, Network Television, TV Cooking Segment, Community Outreach, Coaching, Healthcare Management, Leadership Development, Training, Hospitals, Health Fair Planning, Events Coordination, Data Analysis, Reports, Wellness, Program Management, Nutrition, Public Health, Program Development, Weight Management, Program Evaluation, Employee Wellness, Health Promotion, Fundraising, Prevention, HIPAA, Wellness Coaching, Leadership, Community Health, Employee Training, Grant Writing, Marketing, Staff Development

Education
University of Illinois at Urbana-Champaign   2002 — 2005
Masters of Science, Food Science & Human Nutrition

Millikin University   1998 — 2002
Bachelors of Science, Kinesiology & Exercise Physiology

Experience
Heating Green   May 2015 - Present
BioPolicyInnovations   March 2014 - Present
Coventry Health Care, an Aetna Company   September 2013 - December 2013
The Whatcom Dream   March 2011 - January 2012
Peekay Inc.  August 2007 - December 2011

Skills
New Business Development, Sales Operations, Account Management, Sales Management, Management Consulting, Customer Service, Project Planning, Public Speaking, Financial Analysis, Training, Budgets, Cost Benefit Analysis, Stata, Microsoft Excel, Purchasing Negotiation

Education
Western Washington University   2008 — 2012
Bachelor's degree, Economics, 3.8

NorthWest Arkansas Community College   2005 — 2006

Experience
Aon Hewitt  August 2011 - Present
Coventry Health Care, an Aetna Company   February 1994 - March 2010

Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training, Photoshop, English, Process Improvement, Windows

Education
Sam Houston State University   2008 — 2011
Bachelor’s Degree, Biology/Biological Sciences, General

Sam Houston State University
Bachelor's degree, Biology/Biological Sciences, General

Experience
Web-CPU   September 2013 - Present
RJM Build   September 2012 - September 2013
Coventry Health Care, an Aetna Company   September 2011 - August 2012
Bill Jacobs Motorsport  September 2010 - April 2011
LifeWatch  November 2008 - January 2010

Skills
Microsoft Word, Microsoft Office, Microsoft Excel, Customer Service, PowerPoint, Data Entry, Office Administration, Internet, Sales, Multi Tasking, Email Marketing, Telecommunications, Marketing Communications, Clinical Research, Setting Appointments, Team Leadership, Graphic Design, Cardiac Rhythm..., Presentations, Proposal Writing, Research, Healthcare, Time Management, Social Networking, Event Planning, Press Releases, Marketing, Telephone Skills, Business Development, Social Media, Advertising, Social Media Marketing, Management, Event Management, Facebook, Marketing Strategy, Outlook, Teamwork, Leadership, Office Management, Account Management, Photoshop, Newsletters, Online Marketing, Team Building, Sales Management

Education
Chatham Hall All-Girls College Prep   2003 — 2006
High School Diploma, General Studies, 3.8 GPA

Oakton Community College
Computer and Information Sciences, General

Experience
B/E Aerospace  June 2006 - Present
Oyama Elementary School   November 2005 - May 2006
Coventry Health Care, an Aetna Company   January 2005 - November 2005
Various Universities and Colleges  August 2000 - August 2004
Weber State University  January 1982 - January 2000

Skills
Databases, Database Design, Access, SQL, Microsoft SQL Server, Testing, Software Development, HTML, Process Improvement, Software Documentation, Windows, Requirements Analysis, Microsoft Office, Visio, Software Design, Programming, Visual Studio, VBA, Web Development, Visual Basic, Microsoft Excel, C#, ASP.NET, Quality Assurance, CSS, SQL Server, Excel, VB.NET, .NET, Blogger, Music Theory, Creative Writing, Microsoft Project

Education
Pima Community College   2007 — 2014
Personal Improvement, CIS classes mostly, Computer Programming

ITT Technical Institute   2005 — 2006
non-degreed, Computer Network Systems

University of Utah   2000 — 2002
Master of Arts (MA), Linguistics

Weber State University   1977 — 2002
BA Computer Science, BA, French

Experience
Highmark Blue Cross Blue Shield  April 2012 - Present
Highmark Blue Cross Blue Shield  August 2009 - April 2012
McKesson  August 2008 - May 2009
Coventry Health Care, an Aetna Company   June 2007 - August 2008

Skills
Microsoft Word, PowerPoint, Customer Service, English, Windows, Research, Outlook, Photoshop, Teaching, HTML

Education
Point Park University   2010 — 2012
Master of Business Administration (MBA), Health System Management

Experience
Guardian Life  November 2013 - Present
Delta Dental of North Carolina  November 2011 - November 2013
Scott Insurance  December 2007 - May 2011
Coventry Health Care, an Aetna Company   February 2000 - December 2008

Skills
14 years experiece in..., Insurance, Health Insurance, Account Management, Employee Benefits, Underwriting, Brokers, Disability Insurance, Claim, Life Insurance, Sales Presentations, General Insurance, Term Life Insurance, Benefits Administration, Customer Service, Training, Strategic Planning, Team Building, Health Savings Accounts, Leadership, Process Improvement

Education
Pfeiffer University
Bachelor of Business Administration (B.B.A.), Business Administration

Experience
Coventry Health Care, an Aetna Company   February 2013 - Present
MCMC  December 2005 - September 2012
Integrated Medical Case Management Services, Inc.   January 1996 - December 2005
GENEX Services, Inc.   December 1993 - January 1996
GENEX Services, Inc.   August 1991 - September 1992
BD  August 1989 - August 1991

Skills
Certified Case Manager, Medical Case Management, Disability Management, Claim, Acute Care, Public Speaking, Diabetes, Health Insurance, Inpatient, Nursing Process, Palliative Care, Patient Safety, Home Health Agencies, Nursing Education, Care Planning, Management, HEDIS, Medical/Surgical, NCQA, Strategic Planning, Customer Service, Nursing Management, Registered Nurses, Insurance, Patient Advocacy, Case Management Services

Education
University of Colorado Health Sciences Center   1993 — 1995
Masters of Science Nursing, Nursing Administration

Southern Illinois University, Edwardsville   1987 — 1989
Bachelor Science Nursing

Experience
Coventry Health Care, an Aetna Company   May 2013 - Present
Rainbow Counseling, LLC   April 2010 - April 2013
St. Louis Public Schools  January 2010 - April 2013
Forest Park Hospital  November 2005 - December 2009

Skills
Social Services, Psychotherapy, Adults, Groups, Mental Health, Public Speaking, Group Therapy, Clinical, Writing, CBT, Couples, Treatment, Family Therapy, Clinical Research, Google Groups, Program Development, Behavioral Health, Crisis Intervention, Case Managment, Motivational..., Community Outreach, Adolescents, Therapists, Psychology, Mental Health Counseling, Program Evaluation, Youth Development, Interventions, Child Development, Clinical Supervision, Career Counseling, Counseling Psychology, Nonprofits, Volunteer Management, Student Counseling, Anger Management, Community Organizing, Staff Development, Grief Counseling, Youth Mentoring, Conflict Resolution, Individual Counselling, Young Adults, Case Management

Education
Washington University in St. Louis   2003 — 2005
M.S.W., Social Work

Saint Louis University   1999 — 2003
B.S., Social Work

Soldan International Studies High School   1995 — 1999

Experience
Coventry Health Care, an Aetna company   February 2002 - Present
RSL Communications / Westinghouse Communications   October 1993 - March 2001
TecSol, Inc   January 1993 - September 1993
DePaul & Associates   March 1992 - August 1992
Kennametal  November 1988 - November 1991
Westinghouse Electric Corporation  May 1982 - November 1988

Skills
Software Project..., Software Development, SQL, Project Management, SDLC, Management, Business Analysis, Software Design, Visio, SharePoint, Requirements Gathering, Integration, Requirements Analysis, PMP, IT Strategy, Project Portfolio..., Business Intelligence, PMO, Vendor Management, Business Requirements, Business Process

Education
Penn State University
Bachelor of Science, Computer Science

Experience
Dean's Professional Services, Inc.   February 2015 - Present
Coventry Health Care, an Aetna Company   December 2006 - January 2011

Skills
Training, Claim, Employee Benefits, Leadership, Process Improvement, Customer Service, Team Building, Insurance, Analysis, Mentoring

Education
San Jacinto College   2011 — 2014
Medical Insurance Coding Specialist/Coder

San Jacinto College   2012 — 2012
Certificate in Medical Coding, Medical Insurance Coding Specialist/Coder

Experience
Coventry Health Care, an Aetna Company   January 2011 - Present
EDMC  August 2008 - January 2011
GNC  February 2003 - August 2008
LTV Copperweld  March 2000 - December 2002

Skills
Data Warehousing, Cognos, Business Intelligence, Informatica, SSIS, SQL Server, SQL, ETL, Microsoft SQL Server, SSRS, SDLC, SharePoint, Data Modeling, Software Project..., Requirements Analysis, Systems Analysis, T-SQL, Business Analysis, Business Requirements, Requirements Gathering, Software Development, Visio, Database Design, Oracle, Databases, DB2, Business Objects, Data Warehouse..., Crystal Reports, Erwin, Data Integration

Education
Pennsylvania State University-Erie Campus   1995 — 1999
Bachelor of Science (BS), MIS

Experience
One Call Care Management  July 2014 - Present
Coventry Health Care, an Aetna Company   January 2014 - July 2014
Coventry Health Care, an Aetna Company   April 2013 - December 2013
Coventry Healthcare  May 2009 - April 2013
Coventry Health Care  December 2007 - May 2009

Skills
Insurance, Managed Care, Provider Relations, HIPAA, Health Insurance, Healthcare, Medicare, Workers Compensation, Claim, Process Improvement, Medicaid, Network Development, Healthcare Industry, Team Building, Business Analysis, PPO, Customer Service

Education
American Health Insurance Plan   2008 — 2010
Health Insurance Associate, Health/Health Care Administration/Management

Ohio University   1992 — 1994
Accounting and Business/Management

Logan High School   1990 — 1992

Experience
Freed Associates  2013 - Present
Sierra Nevada Memorial Hospital  August 2009 - September 2011
Redwood Community Health Coalition  2006 - 2008
Coventry Health Care, an Aetna Company   2003 - 2006

Skills
Healthcare Information..., EHR, Healthcare Management, EMR, Healthcare, Clinical Research, HIPAA, Health Education, Health Information..., Healthcare Consulting, Healthcare Industry, Hospitals, Informatics, Managed Care, Medicare, Medicine, Strategic Planning

Education
Pacific College of Oriental Medicine   1998 — 2002
MSTOM, Traditional Chinese Medicine

University of California, Los Angeles - Fielding School of Public Health   1980 — 1982
MSPH, Health Planning and Policy

San Diego State University-California State University   1972 — 1979
BA, Public Administration

Experience
Coventry Health Care, an Aetna Company   November 2007 - Present
Macy's East  May 1981 - Present
APS Healthcare  August 1997 - October 2007
Claims Administration Corporation, CAC   February 1987 - July 1997

Skills
Employee Benefits, Insurance, Customer Service

Education
University of Maryland University College   1985 — 1987
Earth Sciences

University of Maryland College Park   1983 — 1985
Earth Sciences

Montgomery College   1981 — 1984
earth Sciences

Experience
xG Health Solutions  July 2014 - Present
Coventry Health Care  February 2012 - June 2014
Coventry Health Care, an Aetna Company   December 2013 - April 2014
Coventry Health Care, an Aetna Company   November 2013 - April 2014
Cerner Corporation  February 2011 - February 2012
Omnicell  2007 - 2009

Skills
Oracle SQL, Microsoft Office, Data Analysis, Team Leadership, Presentations, Training, Strategic Thinking, Troubleshooting, Data Tracking, Superior Client Service, Supervising, Superior Work Ethic, Toad, Analysis, Work Well Independently, Timely Decision Making, Clinical Decision..., Software Documentation, Healthcare Information..., Data Warehousing, Client Services, Quality Assurance, Business Analysis, SDLC, Process Improvement, Requirements Analysis, Healthcare, Business Intelligence, Visio, Management

Education
University of Central Florida   2014 — 2016
Master of Science (MS), Health Care Informatics

Northern Illinois University   1999 — 2003
BA, Sociology

Kenwood Academy

Experience
Coventry Health Care, an Aetna Company   March 2012 - Present
Virginia Mason Medical Center  January 2011 - November 2011
Healthways  November 2007 - January 2011
Kansas City Public Schools  July 2006 - August 2007
Children's Mercy Hospital  June 2006 - August 2007
Overland Park Regional Medical Center  August 2004 - July 2005

Education
Rockhurst University   2003 — 2004
BSN, Nursing

The University of Kansas   1998 — 2002
BSE, Exercise Science, Community Health

Experience
Indiana Public Retirement System  April 2011 - Present
Indiana Public Retirement System  October 2009 - April 2011
Coventry Health Care, an Aetna Company   2009 - October 2009
WellPoint  2005 - 2008
WellPoint  2004 - 2005
WellPoint  2000 - 2004
WellPoint  1998 - 2000
Acordia Senior and Personal Benefits   1988 - 1997

Skills
Business Analysis, Health Insurance, Process Improvement, Strategic Planning, Medicare, Insurance, Team Building, Public Speaking, Leadership, New Business Development, Business Strategy, Program Management, Managed Care, Cross-functional Team..., Change Management, Healthcare Information..., Vendor Management, Human Resources, Executive Management, Business Process..., Healthcare, Financial Analysis, Strategy, Management, Project Management

Education
Northern Illinois University
Bachelor of Science (B.S.), Accounting

Experience
Coventry Health Care, an Aetna Company   January 2012 - Present
Coventry Health Care  February 2010 - December 2011
Coventry Health Care  January 1997 - July 2008
Coventry Health Care  January 1994 - December 1997
Coventry Health Care  1989 - 1993
Coventry Health Care  August 1986 - March 1989

Skills
Risk Management, Business Analysis, Change Management, Business Requirements, Business Process, Process Improvement, EDI, SharePoint, Visio, SDLC, PMP, Requirements Gathering, Health Insurance, Project Portfolio..., PMO, Requirements Analysis, Vendor Management

Education
Robert Morris University   1989 — 1998
BS, Business Administration & Accounting

Experience
SMART Pain Management, LLC  2013 - Present
CVS Caremark / Universal American   2009 - 2013
Coventry Health Care, an Aetna Company   2008 - 2009
CareFirst BlueCross BlueShield  2003 - 2008
Great-West Life  2000 - 2002
Horizon Blue Cross Blue Shield of New Jersey  1990 - 1996

Skills
Managed Care, Process Improvement, Vendor Management, Cross-functional Team..., Strategic Planning, Healthcare, Medicare, Medicaid, Team Building, Business Analysis, Pharmacy Benefit..., Healthcare Industry, Healthcare Management, Insurance, Healthcare Information..., Executive Management, Call Centers, Strategy, Medicare Part D, Disease Management, Leadership, Health Insurance, HIPAA, Provider Relations, Employee Benefits, Business Process..., Performance Improvement, Healthcare Consulting, Software Documentation

Education
Rutgers, The State University of New Jersey-Newark   1981 — 1986
B.A. Business Administration, marketing, finance

Experience
Coventry Health Care, an Aetna Company   August 2009 - Present

Education
Salt Lake Community College
Associate of Science (AS), General Studies

University of Utah
Mathematics and Statistics

Experience
Dignity Health  August 2012 - Present
Coventry Health Care, an Aetna Company   December 2011 - August 2012
Central Coast VNA & Hospice  November 2004 - August 2011
Yolo Hospice  April 2001 - April 2004
Chapa De/Yocha De He Indian Health Clinic   November 2000 - March 2001
Sacramento AIDS Foundation   April 1993 - August 2000
Additional Positions available upon request   January 1981 - April 1993

Skills
Nursing, Nursing Education, Patient Safety, BLS, EMR, Healthcare Management, Volunteer Management, Patient Advocacy, Quality Improvement, Interdisciplinary..., Regulatory Compliance, Clinical Orientation, Staff Development, Policy and Procedure..., Workflow Assessment and...

Education
Walden University   2008 — 2010
MSN, Specialization in Nursing Education

San Joaquin Delta College   1978 — 1980
Associate of Arts (AA), Registered Nursing/Registered Nurse; Natural Science

Columbia College   1975 — 1977
Certificate, Licensed Practical/Vocational Nurse Training

Experience
Coventry Health Care, an Aetna Company   August 2013 - Present
TechHealth  August 2009 - March 2013
PMSI  February 2002 - July 2009
Orthologic / OrthoRehab   January 1997 - February 2002

Skills
Strategic Planning, Management Consulting, Management, Change Management, Business Strategy, Leadership, Customer Service, Team Building, Process Improvement, New Business Development, Sales, Business Planning, Business Development, Account Management, Healthcare, Managed Care, Insurance

Education
San Diego State University-California State University   1992 — 1997
Kinesology, Bachelor of Science

Experience
Security Benefit  June 2014 - Present
Van Tuyl Group, Inc.   October 2013 - June 2014
Zurich North America  April 2010 - July 2013
Assurant Employee Benefits  July 2007 - February 2010
Zurich North America  February 2003 - July 2007
Coventry Health Care, an Aetna Company   2000 - 2003
PwC  1998 - 2000
Unitrin Direct  1995 - 1997

Skills
Insurance, Risk Management, Customer Service, Life Insurance, Financial Analysis, Accounting, Business Analysis, Finance, Financial Reporting, SAP, Internal Controls, Strategic Financial..., Process Improvement, Business Process..., IFRS, General Ledger, Project Management, Internal Audit, Analysis, Management, Change Management, Financial Accounting, Auditing, Leadership

Education
Southeast Missouri State University   1981 — 1986
Accounting, Accounting

Experience
Coventry Health Care, an Aetna Company   November 2013 - Present
Commonwealth of Pennsylvania  January 2007 - September 2010

Skills
Vocational..., Career Counseling, Coaching, Case Management

Education
University of Medicine and Dentistry of New Jersey   2007 — 2009
M.S., Rehabilitation Counseling

Saint Joseph's University
B.A., Political Science

Experience
HCSC  October 2013 - August 2014
Astellas Pharma  October 2012 - October 2013
BCBS Montana - Vendor Hewlett Packard   August 2012 - October 2012
Office Max  May 2012 - August 2012
Western Union  October 2011 - May 2012
Northern Trust Corporation  June 2011 - October 2011
Coventry Health Care, an Aetna Company   January 2011 - April 2011
Aetna Life Insurance Company  June 2010 - December 2010
Walgreens  July 2008 - May 2010
IRI  December 2007 - June 2008

Skills
Requirements Analysis, SDLC, PL/SQL, Oracle, Software Project..., Data Warehousing, SOA, Business Intelligence, Agile Methodologies, ETL, Solution Architecture, Business Analysis, SOAP, Service Delivery, Eclipse, Business Objects, Teradata, Oracle Forms, DB2, RFI, Informatica, Data Migration

Education
Oklahoma City University   2000 — 2002
Master's degree, Database Systems

University of Madras   1995 — 1999
Bachelor of Engineering (B.E.), Computer Science

Experience
Coventry Health Care, an Aetna Company   November 2013 - Present
Coventry Health Care  April 2013 - November 2013
Coventry Health Care  August 2008 - April 2013
Coventry Health Care  March 2005 - August 2008
Coventry Health Care  August 2003 - March 2005
Coventry Health Care  September 2002 - August 2003
Coventry Health Care  August 1999 - September 2002
Coventry Health Care  November 1998 - August 1999

Skills
Process Improvement, Business Analysis, Requirements Gathering, Health Insurance, Vendor Management, Medicare, Managed Care, SDLC, Healthcare, Insurance, Medicaid, Visio, Requirements Analysis, Business Requirements, HIPAA

Education
Penn State University   1990 — 1995
BS, Agricultural and Environmental Education

Experience
Aetna  October 2013 - Present
Coventry Health Care, an Aetna Company   August 2011 - October 2013
Coventry Health Care/WellPath Select   April 1998 - August 2011
WellPath Select, Inc.   1996 - 1998
Interim HealthCare  1996 - 1996
North Carolina Central University  1994 - December 1995
North Carolina Central University  1993 - 1994

Skills
Medicare, Insurance, Health Insurance, Healthcare, Medicaid, Claim, HIPAA, Health Policy, Medicare Part D, Management

Education
North Carolina Central University School of Law
Doctor of Law (J.D.)

University of North Carolina at Chapel Hill
Bachelor of Arts (B.A.)

Experience
Coventry Health Care, an Aetna Company   May 2011 - Present
Broadspire  August 2005 - May 2011
GENEX Services, LLC  March 2005 - August 2005

Skills
Healthcare, Microsoft Word, Customer Service, Research

Education
Concordia University Mequon WI   1990 — 1992
Bachelor of Arts (BA), Healthcare Adminisration

Milwaukee Area Technical College   1984 — 1986
Associate of Science (AS), Professional Nursing

Lakeshore Technical College Cleveland WI   1982 — 1984
Diploma, Practical Nursing

Experience
Aetna  April 2015 - Present
Aetna  December 2013 - April 2015
Coventry Health Care  December 2012 - December 2013
Coventry Health Care, an Aetna Company   October 2009 - December 2012
Good Samaritan Hospital Medical Center  May 2002 - September 2009
American Academy of Self Defense   October 2007 - March 2009

Skills
Highly detail oriented, HIPAA, Fast-paced, Training, Outlook, Fast Learner, SharePoint Designer, Independent Thinking, Report Writing Skills, Healthcare, Analysis, Time Management, Software Documentation, Internet Explorer, Outstanding time..., Fax, 10 Key, Invoicing, Telephone Skills, Hospitals, Goal Oriented, Critical Thinking, EMR, Team-oriented, Filing, Medical Coding, File Management, Data Entry, Medical Records, EHR, Medical Terminology, Access, Spreadsheets, Medical Billing, Microsoft Office, Visio, Records Management, Office Management, Administrative..., Customer Service, Leadership, Microsoft Excel, Team Building, Business Analysis, Teamwork

Education
Patten University
Bachelor's Degree

SUNY Stony Brook
Associates Degree

Suffolk County Community College
Associates Degree

Experience
Coventry Health Care, an Aetna Company   March 2014 - Present
GENEX Services, Inc.   May 2007 - March 2014

Skills
Account Management, Insurance, Project Management, Marketing Strategy, Social Media, Business Development, Health Insurance, Strategy, Workers Compensation, Claim, Employee Benefits

Education
Gloucester County College   1984 — 1986
Associate of Arts and Sciences (AAS), Registered Nursing/Registered Nurse

Penn State University   1972 — 1976
Bachelor of Arts (B.A.), Speech Communication and Rhetoric

Pennsylvania State University   1972 — 1976
Bachelor of Arts (B.A.), Speech Communications

Penn State University
Bachelor of Arts (B.A.), Communication and Media Studies

Experience
Coventry Health Care, an Aetna Company   January 2015 - Present
Coventry Health Care, an Aetna Company   April 2010 - January 2015

Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Leadership, Training

Education
Pima Community College   2007 — 2009
Associate's degree, Business Administration and Management, General, B+

Experience
Aetna  December 2013 - Present
Aetna Healthcare  January 2007 - December 2013
Coventry Health Care, an Aetna Company   April 2002 - December 2006
First Health  January 2000 - April 2002
Comminty Care Network   March 1998 - December 2000
Community Care Network  1996 - 1998

Skills
Requirements Analysis, Business Analysis, Data Analysis, Project Management, Test Planning, Test Management, Research, Workers' Compensation..., Visio, PowerPoint, Microsoft Excel, Microsoft Word, MS Project, Outlook, Query Analyzer

Education
Palomar College   1985 — 1998
General Education

University of California, Santa Barbara   1988 — 1989
History

Experience
WellPoint  July 2014 - Present
Coventry Health Care, an Aetna Company   July 2009 - July 2014
General Motors  June 1985 - July 2009

Skills
CCM, COHN-S/CM, Certified Case Manager, Medicare, Nursing, Case Management, Utilization Management

Education
Southern Illinois University, Edwardsville   1976 — 1980
Bachelor's degree, Registered Nursing/Registered Nurse

Madison Senior High School   1972 — 1976

Experience
Coventry Health Care, an Aetna Company   June 2007 - Present
EDS  June 1997 - June 2007

Skills
Actuate Reporting, Pervasive Data..., SQL DB2, Unix Shell Scripting, COBOL

Education
Shippensburg University of Pennsylvania   1994 — 1997
Bachelor of Science in Business Administration

Experience
Aetna  September 2013 - Present
Coventry Health Care, an Aetna Company   May 2009 - September 2013
First Niagara Bank  September 2007 - October 2008
First Niagara Bank  October 2003 - September 2007

Education
Saint Bonaventure University   1999 — 2003
Bachelor of Business Administration (B.B.A.), Finance, General

Experience
Coventry Health Care, an Aetna Company   March 2011 - April 2014

Skills
Windows, Outlook, HTML, Recruiting, Medical Case Management

Education
Minnesota State College-Southeast Technical   1998 — 2000
ADN, Registered Nursing/Registered Nurse

Experience
Aetna  May 2013 - October 2014
Coventry Health Care, an Aetna Company   April 2007 - May 2013
Concentra  July 2003 - April 2007
Broadview Networks  June 2002 - July 2003
Network Plus, Inc  December 1999 - June 2002
Iron Mountain  March 1997 - December 1999
Beth Israel Deaconess Medical Center  July 1989 - March 1997
US Army  May 1985 - May 1989

Skills
Unix, Management, Microsoft Office, Process Improvement, SQL, Windows, Research, Training, Customer Service, Citrix, HP Proliant, Windows Server, HP-UX, Cisco Routers, Perl Automation, IBM AIX, EMC Storage

Education
Northeastern University
Computer Programming and Systems Analysis Certificate, Information Technology

U.S. Army Solder Support Institute - Fort Benjamin, Harrison, IN
Informations Systems Operator, Information Technology