FRHI Hotels & Resorts
Industry: Hotel company
DescriptionFRHI Hotels & Resorts is a Toronto, Ontario, Canada based hotel management company owned by AccorHotels. FRHI is the parent company that manages three brands of hotels including Fairmont, Raffles, and Swissôtel. These hotel chains together include over 100 hotels and resorts in 30 countries worldwide. Parent organization: AccorHotels Number of employees: 42,000 (2013) Headquarters: Toronto, Canada Founded: 2006 Number of locations: 105 Subsidiaries: Fairmont Hotels and Resorts, Swissôtel, Raffles Hotels & Resorts, FHR GDM Hotel Management Company LLC
FRHI Hotels & Resorts List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at FRHI Hotels & Resorts. You can filter them based on skills, years of employment, job, education, department, and prior employment.
FRHI Hotels & Resorts Salaries. You can even request information on how much does FRHI Hotels & Resorts pay if you want to. Learn about salaries, pros and cons of working for FRHI Hotels & Resorts directly from the past employees.
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FRHI Hotels & Resorts Employees
FRHI Hotels & Resorts 2008 - Present
FRHI Hotels & Resorts 1989 - 2015
FRHI Hotels & Resorts 1989 - 2015
FRHI Hotels & Resorts 1989 - 2015
FRHI Hotels & Resorts 1989 - 2015
FRHI Hotels & Resorts 1989 - 2015
Fairmont Hotels and Resorts 1998 - 2008
The Fairmont Royal York 1989 - 1998
Skills
Revenue Analysis, Hotels, Hospitality Industry, Hotel Management, Hospitality, Tourism, Pre-opening, Business Travel, Team Building, Travel Management, Pricing, Opening Hotels, Account Management, Sales, Marketing Strategy, Contract Negotiation, Forecasting, Market Planning, Driving Sales..., Hospitality Management, Budgets, Sales Management, Luxury, Negotiation, Key Account Management
Education
Northwestern University - Kellogg School of Management
Executive Programs: Accellerating Sales Force Performance
Centennial College 1986 — 1989
Diploma, Hotel & Restaurant Management
Bonn, Germany
FRHI Hotels & Resorts April 2014 - Present
New Beginnings Support Program 2014 - Present
Skills
Job Search Strategies, Resume Writing, Cover Letters, Interview Coaching, Interview Preparation, Salary Negotiation, Career Transition, Outplacement, Blended Learning, Web-based Training, Instructor-led Training, Collaborative Learning, Workplace Learning, Adult Learning Theory, Webex, MS Office Suite, Job Aids, Instructional Design, Curriculum Development, Leadership Development, Workshop Facilitation, Interviews, Career Counseling, Job Coaching, E-Learning, Coaching, Recruiting, Microsoft Office, Training Delivery, Career Transition..., Mock Interviews, Job Search, WebEx
Education
University of Toronto - Ontario Institute for Studies in Education 2010 — 2013
M.Ed, Curriculum, Teaching & Learning
Langevin Learning Services 2011 — 2011
Certified e-Learning Specialist
George Brown College 2009 — 2009
Certificate, Image Consulting
George Brown College 2008 — 2008
Diploma, Career and Work Counsellor
Wilfrid Laurier University 2002 — 2006
Hon. Bachelor of Business Administration, Human Resources Management and Services
Allan A
The Woodlands School
FRHI Hotels & Resorts January 2014 - Present
Fairmont-Raffles-Swissotel Hotels & Resorts 1983 - 2014
Dallas and Philadelphia 1975 - 1988
Old Orchard Junior High School August 1970 - June 1974
Skills
Adjunct Professor, Roosevelt University, Travel Management, Customer Satisfaction, Customer Service, Marketing Strategy, Contract Negotiation, Event Planning, Marketing Communications, Restaurants, Marketing, Film, Revenue Analysis, Yield Management, Corporate Events, Hospitality Management, Theatre
Education
Ball State University
Bachelor's Degree, Education
National College of Education
Master of Science (M.S.), Education
FRHI Hotels & Resorts September 2014 - Present
ALPFA - Building Latino Business Leaders November 2011 - June 2014
The Walt Disney Company June 2006 - November 2011
The Walt Disney Company January 2001 - June 2006
Sheraton Hotels of New York (Starwood Hotels & Resorts Worldwide) April 2000 - December 2000
Sheraton Hotels of New York (Starwood Hotels & Resorts Worldwide) November 1997 - April 2000
Skills
Leadership, Strategy, Marketing Strategy, Management, Event Management, Event Planning, Leadership Development, Marketing, Team Building, Strategic Planning, Recruiting, Budgets, Business Development, Team Leadership, Program Management, Strategic Partnerships, Sales, Negotiation, Sales Management, Customer Service, Project Planning, Public Relations, Contract Negotiation, Hotels, Business Planning, Market Research, Start-ups, Business Strategy, Entrepreneurship, Fundraising, Marketing Communications, Social Media Marketing, New Business Development, Competitive Analysis, Social Networking, Online Marketing, Public Speaking, Social Media, Account Management, CRM, Time Management, Finance, Cross-functional Team..., Insight Selling, Business Transformation, Subject Matter Experts, Siebel, B2B, B2C, Change Management
Education
CUNY New York City College of Technology
Hotel and Restaurant Management
FRHI Hotels & Resorts January 2010 - Present
Fairmont Raffles Hotels International November 2008 - December 2009
Raffles Hotels & Resorts April 2008 - November 2008
Raffles Hotels & Resorts July 2006 - March 2008
Raffles International Limited (Raffles & Swissotel) July 2005 - June 2006
Raffles International Limited (Raffles & Swissotel) June 2003 - June 2005
InterContinental Hotels Group Asia Pacific October 2000 - July 2002
Holiday Inn Park View Hotel, Singapore June 1999 - September 2000
Holiday Inn Park View Hotel, Singapore June 1998 - June 1999
Rotterdam School of Management, Erasmus University, Rotterdam April 1997 - September 1997
Skills
Revenue Management, E-commerce, Online Marketing, Web Analytics, Campaign Management, Hospitality, Hotels, Hotel Management, Hospitality Industry, Competitive Analysis, SEM, Tourism, Hospitality Management, Digital Marketing, Marketing Strategy, Yield Management, Social Media Marketing, Google Analytics, Luxury, Analytics, SEO, Marketing Management, Strategic Partnerships, PPC, Pricing Strategy, Loyalty Programs, Online Advertising, Integrated Marketing, Marketing Research, Online Sales, Organic Search, Mobile Marketing, Revenue Analysis, Social Media, Data Mining, Distribution Analysis
Education
Northwestern University - Kellogg School of Management 2009 — 2012
Kellogg Executive Scholar, Marketing & Sales Management
Cornell University’s School of Hotel Administration through eCornell 2007 — 2007
Certificate in Hotel Revenue Management, Hotel Revenue Management
Rotterdam School of Management, Erasmus University 1996 — 1997
Masters in Business Administration (MBA), International Student Exchange Program
Asian Institute of Management 1995 — 1997
Masters in Business Administration (MBA), Business Strategy
Institute of Hotel Management, Mumbai, India 1991 — 1992
Post Graduate Diploma in Hotel Administration, Hotel Administration
Institute of Hotel Management, Mumbai, India 1988 — 1991
Diploma in Hotel Management, Hotel Management
School of Social Sciences, University of Bhopal 1986 — 1988
Bachelor of Arts, Economics
Central School, Bhopal, India 1984 — 1986
Sardar Patel School, New Delhi, India 1982 — 1984
Scindia School, Gwalior, India 1980 — 1982
FRHI Hotels & Resorts April 2014 - Present
Skills
Packaging, Advertising, Marketing, Retail, Hotels, Marketing Communications, Campaign Management
Education
Ryerson University 1993 — 1997
Bachelor of Applied Arts, Interior Design
Manchester Metropolitan University 1996 — 1996
Exchange Student: BA (Hons) Three Dimensional Design – Interior Design, Interior Design
FRHI Hotels & Resorts February 2014 - Present
Toronto area July 2013 - Present
Fairmont Raffles Hotels International June 2010 - June 2013
Fairmont Raffles Hotels International June 2006 - September 2010
Fairmont Hotels and Resorts April 2005 - June 2006
Production Data Corporation July 2001 - April 2005
CDI College March 2001 - April 2001
Skills
Tourism, Revenue Analysis, Hotels, Hospitality, Hospitality Industry, Hospitality Management, Hotel Management, Leisure, Corporate Events, Customer Service, Negotiation, Front Office, Meeting Planning, E-commerce, Public Relations, Catering, Resorts, Restaurants, Food & Beverage, Customer Retention, Training Delivery, Marketing Strategy
Education
Cornell University
York University - Schulich School of Business 2008 — 2009
CDI College of Business & Technology 2000 — 2001
Osmania University
B.Comm
Institute of Hotel Management, Catering Technology & Applied Nutrition 1982 — 1985
FRHI Hotels & Resorts July 2010 - Present
Fairmont Raffles Hotels International April 2007 - July 2010
Fairmont Hotels & Resorts 2007 - 2009
Trump International Hotel & Tower, Toronto 2003 - 2007
Watts Communications June 2000 - June 2003
Skills
Marketing, CRM, Integrated Marketing, Real Estate, Project Planning, Residential Homes, Luxury, Marketing Communications, Marketing Strategy, Brand Development, Brand Management, Strategic Planning, Marketing Management
Education
Northwestern University - Kellogg School of Management 2014 — 2014
Kellogg on Branding: Creating, Building and Rejuvenating Your Brand
Humber College 1989 — 1991
Media and Advertising, Media and Advertising Sales, 3-Time President's Letter Recipient for Top Academic Standing
York University 1985 — 1989
Bachelor's degree, Mass Communications and Political Science
FRHI Hotels & Resorts November 2005 - January 2014
Fairmont Le Chateau Montebello November 1999 - November 2005
Delta Hotels & Resorts September 1993 - August 1997
Skills
Hotels, Hospitality Industry, Meeting Planning, Sales, Hospitality, Resorts, Hospitality Management, Revenue Analysis, Hotel Management, Incentives, Tourism, Convention Services, Yield Management, Trade Shows, Helping Clients Succeed
Education
Concordia University 1981 — 1983
BComm, Commerce
Marianopolis College 1978 — 1979
Marguerite Bourgeoys 1977 — 1978
Lawrence Park Collegiate Institute 1973 — 1977
FRHI Hotels & Resorts February 2014 - Present
kenna: March 2012 - February 2014
henderson bas kohn February 2011 - February 2012
MacLaren MRM November 1999 - July 2010
Grey Direct 1997 - 1999
Skills
Integrated Marketing, Relationship Marketing, Digital Strategy, Digital Marketing, Interactive Marketing, Direct Marketing, Advertising, Online Advertising, Marketing, Brand Management, CRM, Marketing Strategy, Brand Development, Interactive Advertising, Digital Media
Education
McMaster University 1989 — 2002
Hon. BA, English
FRHI Hotels & Resorts June 2014 - Present
FRHI Hotels & Resorts March 2012 - June 2014
Hudson's Bay Company November 2011 - March 2012
The Athletic Club Group March 2011 - November 2011
Frontier College September 2009 - September 2010
Skills
Human Resources, Employee Relations, Public Speaking, Employee Engagement, Onboarding, Recruiting, Training, Fundraising, Applicant Tracking..., Event Planning, Nonprofits, Microsoft Excel, Event Management, Employee Training, Outlook, HRIS, Talent Acquisition, Organizational..., Time Management
Education
Carleton University 2010 — 2011
Certificate, Human Resource Management
York University 2004 — 2009
BA, English Honours
FRHI Hotels & Resorts March 2015 - Present
SilverBirch Hotels & Resorts October 2013 - February 2015
FRHI Hotels & Resorts January 2012 - October 2013
FRHI Hotels & Resorts January 2007 - December 2011
The Fairmont Hamilton Princess August 2006 - December 2006
Fairmont Hotels & Resorts 2000 - 2006
Skills
Finance, Hospitality Management, Budgets, Forecasting, Revenue Analysis, Opening Hotels, P&L, Pre-opening, Accounting, Hospitality Industry, Resorts, Hotel Management, Hospitality, Micros, Front Office, Hotels
Education
University of New Orleans 1997 — 1999
Master of Business Administration (MBA)
FRHI Hotels & Resorts April 2015 - Present
FRHI Hotels & Resorts July 2013 - April 2015
Fairmont Raffles Hotels International June 2011 - July 2013
Fairmont Raffles Hotels International June 2010 - June 2011
City of Toronto May 2008 - August 2008
Mosaic Sales Solutions May 2007 - August 2007
Skills
Marketing Communications, Campaign Management, Integrated Marketing, Social Media Marketing, Brand Awareness, Email Marketing, Digital Marketing, Brand Management, Online Advertising, Google Analytics, Relationship Marketing, Brand Development, Online Marketing, Marketing, Direct Marketing, Marketing Strategy, Digital Marketing..., Digital Direct Marketing, Web Analytics, Marketing Management, Management, Leadership, Hospitality, Time Management, Event Management, Social Media, Customer Service, Event Planning
Education
University of Toronto 2012 — 2013
Continuing Education, International Marketing
University of Guelph 2006 — 2010
Bachelor of Arts, Honours
FRHI Hotels & Resorts April 2014 - Present
Omni Hotels September 2012 - March 2014
Concorde Hotels & Resorts July 2008 - September 2011
The Ritz-Carlton Hotel Company LLC October 2007 - July 2008
Preferred Hotel Group December 2002 - December 2006
W Hotels January 2002 - December 2002
Swissotel New York September 1998 - September 2001
Skills
Luxury Lifestyle, International Sales, Domestic Sales, Leisure Travel, Business Travel, Key Account Management, Social Networking, Marketing, New Business Development, Hospitality, Tourism, B2B, Hotels, Resorts, Wine Knowledge, Foreign Languages, Social Media Marketing, Strategic Negotiations, B2B Sales, German, French, Adobe Creative Suite, Graphic Design, Sales Presentation..., Master Court of..., Fine Dining, Sales & Marketing Plans, Fulbright Scholar, Revenue Management, Leisure, Sales, Contract Negotiation, Revenue Analysis, Hotel Management, Negotiation, Hospitality Industry, Hotel Booking, Travel Management, Event Management, Hospitality Management, Pre-opening, Property Management..., Trade Shows, Meeting Planning, Food & Beverage, Convention Services, Front Office, Yield Management
Education
Humboldt University of Berlin 1997 — 1998
Kunstgeschichte
College of Charleston 1991 — 1995
BA/BS, Dual Degrees in German and Business Administration
FRHI Hotels & Resorts June 2010 - Present
Gaylord Hotels January 2003 - June 2010
Hyatt Regency Dallas 2001 - 2003
Omni Hotels 1998 - 2000
Omni Mandalay Hotel 1996 - 1998
Skills
Incentive Travel, Contract Negotiation, Hotels, Hospitality, Hospitality Management, Sales, Revenue Analysis, Meeting Planning, Hotel Management, Strategy, Event Management, Food & Beverage, Incentives, Tourism, Marketing Strategy, Trade Shows, Convention Services, Hospitality Industry, Catering, Resorts, Travel Management, Budgets, Corporate Events, Yield Management, Hotel Booking, Event Planning, Customer Service, Pre-opening, Marketing
Education
The University of Texas at Austin
FRHI Hotels & Resorts October 2004 - Present
Cathay Pacific Airways April 1998 - October 2004
Peerless Systems Corporation September 1990 - January 1998
Self Programmed Control Center September 1986 - September 1990
Education
University of California, Los Angeles
Bachelor of Arts (B.A.), Psychology / Diversified Liberal Arts
FRHI Hotels & Resorts October 2014 - Present
The Fairmont Royal York March 2011 - October 2014
Delta Hotels & Resorts December 2001 - March 2011
Fairmont Royal York 2000 - 2001
Education
Cornell University 2008 — 2008
RM Certificate, Revenue Management
George Brown College 1998 — 2000
FRHI Hotels & Resorts January 2015 - Present
Hyatt Hotels Corporation January 2013 - July 2013
Marriott International January 2012 - July 2012
Skills
Front Office, Rooms Division, Food & Beverage, Hotels, Banquets, Restaurants, Training, Management, Customer Service, Cuisine, Facilities Management, Back Office, F&B Management, Hospitality Management, Hospitality Industry, Hotel Management, Spanish, English
Education
Les Roches International School of Hotel Management 2011 — 2014
Bachelor's Degree, Bachelor of Business Administration in Finance
FRHI Hotels & Resorts July 2006 - Present
The Fairmont San Francisco June 2002 - July 2006
Fairmont Scottsdale Princess August 2000 - June 2002
Pan Pacific Hotel San Francisco 1998 - 2000
Prescott Hotel - Kimpton Group 1991 - 1998
Skills
Hotels, Resorts, Hotel Management, Yield Management, Hospitality Industry, Hospitality Management, Revenue Analysis, Hospitality, Convention Services, Front Office, Rooms Division, Tourism, Hotel Booking, Pre-opening, Banquets, Leisure Travel, Food & Beverage, Leisure, Travel Management, Catering, Incentives, Meeting Planning, OnQ, Property Management...
Education
Northwestern University - Kellogg School of Management 2015 — 2015
Executive Program, The Customer Focused Organization: Leadership, Strategy, and Implementation
University of San Francisco 1990 — 1994
BS, Hospitality Management
FRHI Hotels & Resorts November 2014 - Present
FRHI Hotels & Resorts July 2014 - November 2014
Advantage Health Matters April 2013 - June 2014
International Museum of Women September 2012 - April 2013
Grontmij Group August 2011 - February 2012
Advantage Health Matters October 2006 - August 2010
Skills
Editing, Social Media, Project Management, Research, Team Management, Strategic Communications, Communication Skills, SharePoint, Marketing, Proofreading, International Relations, Social Media Marketing, Press Kits, Copy Editing, Publicity, Team-oriented, Organization, Microsoft Office, Analysis, Speech Writing, Multicultural, Communications Planning, Public Affairs, International Project..., Cross Cultural..., Event Management, Problem Solving, Strategic Planning, Branding & Identity, Media Relations, Content Development, Drupal, Travel and Tourism, Teamwork, Communication
Education
Seneca College of Applied Arts and Technology 2013 — 2014
Ontario Postgraduate Certification, Public Relations and Corporate Communications
Aarhus Universitet 2010 — 2012
Master of Arts (MA), International Relations and Affairs
The University of Western Ontario 2006 — 2010
Bachelor of Arts (BA) Honors, History and Classical Studies
FRHI Hotels & Resorts July 2013 - Present
Volunteer Toronto December 2013 - September 2014
FRHI Hotels & Resorts March 2012 - July 2013
Butterfield & Robinson January 2011 - February 2012
Butterfield & Robinson January 2010 - December 2010
Ryerson University May 2009 - April 2010
Ryerson University September 2009 - December 2009
Ryerson University May 2008 - April 2009
Education
Ryerson University 2006 — 2010
Bachelor of Commerce (BCom), Minor in Marketing
FRHI Hotels & Resorts April 2013 - Present
Fairmont Raffles Hotels International July 2008 - April 2013
Fairmont Hotels & Resorts 2005 - 2008
Delta Hotels May 1997 - January 2005
Skills
MICROS, Hyperion HFM, Hyperion Planning, Oracle HR, Opera, Varicent, Hotel Management, Opening Hotels, SAS, Informatica, Project Management, Project Planning, Strategic Planning, IT Business Strategy, Distribution, Reservations, Front Office
Education
Ryerson University 1995 — 1998
B. Comm, Hospitality and Tourism
Western University 1989 — 1992
Biology
FRHI Hotels & Resorts October 2014 - Present
Hilton Hotels Worldwide July 2013 - October 2014
Kohler Co. Hospitality & Real Estate 2011 - July 2013
Steigenberger Hotel Group July 2008 - 2011
Swissotel Chicago October 2004 - July 2008
Skills
Hotel Management, Hospitality Management, Hotels, Revenue Analysis, Hospitality Industry
Education
University of Wisconsin-Stout 1995 — 1999
Hotel Management, International Business
Dominican University
Master of Business Administration (M.B.A.), In progress
FRHI Hotels & Resorts July 2013 - Present
Skills
Recruiting, Talent Management, Social Media, Employer Branding, Employee Relations, Human Resources, New Hire Orientations, Talent Acquisition, Leadership Development, Training, Building Relationships, Career Development, Coaching, Employee Training, Hospitality, Hotels, Internal Communications, Interviews, Leadership, Sourcing, Teamwork, Onboarding
Education
Cornell University 2012 — 2014
Cornell University 2012 — 2013
Certificates in High Performance Leadership & Managing for Execution
Cornell University 2011 — 2012
Certificate in Change Leadership
Wilfrid Laurier University 2007 — 2010
MBA
Human Resources Professional Association of Ontario 2005 — 2007
CHRP
University of Waterloo 2000 — 2004
Hons BA
Touchstone Family Association August 2013 - July 2014
FRHI Hotels & Resorts 2009 - March 2012
Fairmont Hotels and Resorts August 2003 - 2009
Metropolitan Hotel Vancouver 1998 - 2003
Skills
Hotels, Hospitality, Networking, Tourism, Customer Service, Mentoring, Mental Health Counseling, Bilingual, Sales, Crisis Intervention, Suicide Assessment, Suicide Intervention, Business Strategy, Conflict Resolution, Training
Education
City University of Seattle 2011 — 2014
Master, Counselling
Cornell University 2009 — 2009
Certificate, Hospitality Marketing
Simon Fraser University 1998 — 2000
BA, Economics
FRHI Hotels & Resorts August 2015 - Present
Aga Khan Development Network August 2012 - Present
CanJet Vacations January 2015 - May 2015
Porter Airlines Inc. April 2014 - December 2014
Porter Airlines Inc. January 2013 - April 2014
Porter Airlines Inc. February 2012 - February 2013
Economic Planning Board of Ontario (EPBO) October 2011 - August 2012
Porter Airlines Inc. February 2010 - February 2012
Bash! out of home / interactive May 2010 - August 2010
Porter Airlines Inc. June 2008 - February 2010
Skills
Social Media Marketing, Social Media, Digital Marketing, Marketing Communications, Customer Service, Event Planning, Marketing Strategy, Marketing, Account Management, Microsoft Office, Social Networking, Event Management, Online Marketing, Brand Development, Project Management, Digital Media, Digital Strategy, New Business Development, Integrated Marketing, Direct Marketing, Sponsorship, B2B, Brand Management, Relationship Marketing, Tourism, Media Planning, Leadership, Team Leadership, Teamwork, Corporate Branding, Copywriting, Strategy, Strategic Planning, Market Planning, Creative Direction, Business Strategy, Project Planning, Creative Strategy, Negotiation, Marketing Management, Interactive Marketing, Customer Experience, Management, Corporate Events, Team-oriented, Advertising, Sales, Online Advertising, Time Management, Email Marketing
Education
George Brown College Continuing Education 2015 — 2016
Digital Analytics Certificate
York University 2008 — 2011
Bachelor of Arts
FRHI Hotels & Resorts September 2014 - Present
Aimia Proprietary Loyalty Services (formerly Carlson Marketing Group) January 2013 - September 2014
Aimia Proprietary Loyalty Services (formerly Carlson Marketing Group) March 2010 - December 2012
Reliance Home Comfort February 2009 - March 2010
Carlson Marketing Group March 2007 - March 2010
Canadian Tire November 2003 - March 2007
Canadian Tire April 2001 - November 2003
Canadian Tire September 1998 - April 2001
Skills
Business Analysis, Project Management, CRM, PMP, Vendor Management, Agile Methodologies, Quality Assurance, E-commerce, Catalog Management, Operations Management, Conversion Optimization, Product Lifecycle..., Digital Marketing, User Experience, Strategic Planning, Team Leadership, Social Media Marketing, Email Marketing, Mobile Marketing, Change Management, Risk Management, Loyalty Marketing, Business Requirements, Functional..., Marketing Strategy, Digital Strategy, Brand Management, Google Analytics, Adobe Analytics, Adobe Experience Manager, CQ5, UI Web Design, Marketing Communications, Budget Monitoring and..., Project Communications..., Manage Client..., Deployment Planning, RFP / RFI Responses, Release Management, Use Case Diagrams, Development & delivery..., Rally, Requirements Gathering
Education
Project Management Institute (PMI)
Project Management Professional (PMP®) Certified
PM Star
Project Management Professional (PMP®) exam preparation course
Humber College
Business Marketing
FRHI Hotels & Resorts November 2014 - Present
Canadian Tire August 2014 - November 2014
Canadian Tire February 2008 - July 2014
Self Employed September 2005 - August 2006
Function Inc. August 2004 - September 2005
The Directors Cut 2005 - 2005
Skills
Omniture, Analytics, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Digital Marketing, Web Analytics, Customer Insight, Voice of the Customer, Online Advertising, ROMI, comScore, SEM, Online Marketing, Google Analytics, Social Media Marketing, User Experience, Strategy, Business Analysis, Leadership, Marketing, Digital Strategy
Education
University of Waterloo 2007 — 2008
Master of Business Entrepreneurship and Technology, MBET
University of Toronto - Ontario Institute for Studies in Education 2004 — 2005
Bachelor of Education, Intermediate/Senior, BEd
University of Guelph 1999 — 2004
Bachelor of Arts, Computer and Information Science Honours Degree
FRHI Hotels & Resorts August 2014 - Present
Four Seasons Hotels and Resorts December 2012 - August 2014
Four Seasons Hotels and Resorts November 2010 - December 2012
Four Seasons Hotels and Resorts August 2010 - November 2010
Four Seasons Hotels and Resorts May 2010 - July 2010
Skills
Employee Relations, HRIS, Microsoft Office, Workday, Pre-opening, Recruitment/Retention, Opening Hotels, French, Closure, Terminations, Training & Development, Non-union, Compensation..., Benefit Administration, Union Environment, Human Resources, Recruiting, Talent Management, Training, Benefits Administration, Employee Training, Employee Benefits, Hospitality Management, Union, Employee Engagement, Customer Service, Management, Personnel Management, Hospitality, Payroll, Hospitality Industry
Education
Cornell University 2015 — 2017
Master's Certificate, Human Resources
George Brown College 2011 — 2013
Certificate, French Language Studies
George Brown College 2009 — 2010
Post-Graduate Certificate, Human Resources Management
Lakehead University 2008 — 2009
Bachelor of Education (B.Ed.), History and Individuals & Society - Intermediate/Senior Division
Lakehead University 2004 — 2007
Bachelor of Arts (B.A.), Psychology
FRHI Hotels & Resorts August 2014 - Present
FRHI Hotels & Resorts June 2014 - August 2014
FRHI Hotels & Resorts 2007 - 2014
FRHI Hotels & Resorts July 2007 - August 2007
FRHI Hotels & Resorts 2004 - 2007
FRHI Hotels & Resorts August 2006 - December 2006
Hilton Worldwide 2002 - 2004
San Jose Convention & Visitors Bureau 2001 - 2002
Biltmore Hotel & Suites 2001 - 2001
DoubleTree by Hilton 1998 - 1999
Skills
Hotels, Revenue Analysis, Yield Management, Food & Beverage, Hospitality Industry, Hospitality Management, Property Management..., Hotel Booking, Hospitality, Resorts, Convention Services, Business Travel, Sales, Tourism, Meeting Planning, Hotel Management, Travel Management, Contract Negotiation, Forecasting, Online Travel, Opening Hotels, Event Management, Trade Shows, Pre-opening, Marketing Strategy, Sales Management, Marketing, Account Management, Leisure, Incentives, Rooms Division, Leadership, Strategic Planning, Relationship Management, New Business Development, Negotiation
Education
Cornell University
Hotel Revenue Management Certificate, Hotel Revenue Managent
University of Houston
Certified Corporate Travel Executive
FRHI Hotels & Resorts June 2014 - Present
Fairmont Raffles Hotels International July 2013 - June 2014
Westmont Hospitality Group January 2013 - July 2013
Westmont Hospitality Group April 2011 - December 2012
PKF Consulting Inc. December 2010 - March 2011
Skills
Food & Beverage, Hotels, Hospitality Management, Hospitality Industry, Hospitality, Pre-opening, Leadership, Restaurant Management, Restaurants, Revenue Analysis, Hotel Management, Banquets, Budgets
Education
Emirates Academy of Hospitality Management
Semester Abroad, Hospitality
University of Guelph
Bachelor of Commerce
FRHI Hotels & Resorts, Nob Hill Connection September 2015 - Present
FRHI Hotels and Resorts October 2010 - September 2015
FRHI Hotels & Resorts 2008 - 2010
FRHI Hotels & Resorts 2004 - 2008
Celebrations Catering and Events 2004 - 2004
Skills
Resorts, Hospitality Management, Hotels, Hotel Management, Hospitality Industry, Revenue Analysis, Hospitality, Meeting Planning, Yield Management, Event Planning, Convention Services, Social Media Marketing, Sales, Tourism, Catering, Food & Beverage
Education
California State University-Chico
FRHI Hotels & Resorts August 2015 - Present
360 Leads September 2014 - August 2015
360 Leads December 2012 - December 2014
BMW Group Canada April 2012 - December 2012
BlackBerry January 2011 - September 2011
Maple Leaf Foods Inc May 2009 - December 2010
Kellogg Company September 2009 - December 2009
Summit Marketing May 2008 - September 2008
Skills
Marketing Management, Marketing, Marketing Communications, Digital Marketing, Social Media Marketing, Project Management, Lead Generation, Direct Marketing, Market Research, Online Marketing, Digital Media, New Business Development, Business Development, Consumer Marketing, Consumer Insight, Manage Client..., Event Management, Management, CRM
Education
University of Guelph
Bachelor of Commerce (BCom), Marketing
FRHI Hotels & Resorts February 2015 - Present
OLG April 2008 - February 2015
OLG July 2007 - April 2008
OLG June 2005 - July 2007
OLG December 2003 - September 2005
OLG May 2001 - December 2003
Skills
Analytics, Forecasting, Business Intelligence, Analysis, Business Planning, Financial Analysis, Strategic Planning, Business Strategy, Leadership, Customer Insight, Revenue Analysis, Management, Loyalty Programs, Financial Reporting, Budgets, Marketing Analytics, Data Analytics, Data Analysis, Statistical Data..., Market Research, Marketing Research, Gaming Industry, Cross-functional Team..., Team Building, Predictive Analytics, Database Marketing, Loyalty Marketing, SAS, Cognos, Data Mining, Executive Management, Finance, Market Analysis, Predictive Modeling, Business Analytics, Competitive Analysis, Financial Modeling, Strategy, Segmentation, CRM, Capital Budgeting, Corporate Finance, Direct Marketing, Corporate Management, Statistics, Project Planning, Integration, Dashboards, Business Analysis, Operations Management
Education
Queen's University 2013 — 2014
Master's Degree, Management Analytics
University of Manitoba 1990 — 1995
Bachelor of Commerce (B.Com.), Marketing and Finance
FRHI Hotels & Resorts October 2014 - Present
Omni Hotels December 2010 - March 2014
Embassy Suites Chicago Downtown March 2010 - December 2010
Sage Hospitality April 2008 - October 2009
Skills
Employee Relations, Human Resources, Payroll, Benefits Administration, Personnel Management, Onboarding, FMLA, HRIS, HR Policies, Pre-opening, Revenue Analysis, Hospitality Management, Customer Service, Food & Beverage, Hotel Management, Hotels, Hospitality Industry, Hospitality
Education
Northwestern College-Southwestern Campus 2004 — 2006
Associate of Science (A.S.), Hospitality Tourism Management
FRHI Hotels & Resorts June 2013 - Present
Fairmont Raffles Hotels International October 2007 - June 2013
Fairmont Hotels & Resorts June 2004 - October 2007
The Fairmont Chicago December 2000 - June 2004
Sheraton Chicago Hotel & Towers August 1995 - December 2000
Skills
Hospitality, Hotels, Resorts, Leadership, Management, Business Development, Strategy, Sales, CRM, Sales Management, Budgets, Strategic Planning, Operations Management, Time Management, Hospitality Management
Education
Illinois State University 1986 — 1991
B.S.
FRHI Hotels & Resorts May 2011 - Present
CROI November 2010 - May 2011
Palm Beach Tan January 2010 - November 2010
Skills
Hotels, Hospitality Industry, Hospitality, Resorts, Front Office, Food & Beverage, Rooms Division, Tourism, Micros, Hotel Booking, Banquets, Property Management..., Restaurants, Catering
Education
Columbia Southern University 2009 — 2011
Bachelor of Science (B.S.), Hospitality Administration/Management
RBC February 2015 - Present
RBC August 2014 - February 2015
FRHI Hotels & Resorts April 2014 - July 2014
MGB Claims Consultants Inc. March 2012 - July 2013
Royal Canadian Mounted Police June 2011 - May 2012
Royal Canadian Mounted Police March 2007 - August 2011
Word Solutions January 2003 - August 2008
Allegis Communications, Inc. 2007 - 2008
Fraser Health February 2004 - July 2005
District of Maple Ridge January 2000 - June 2001
Skills
Office Administration, Transcription, Typing, Communication, Legal Terminology, Medical Terminology, People Skills, Database Administration, Creative Writing, Digital Photography, Photojournalism, Poetry Readings, Arts, Criminal Law, Problem Solving, Publishing, English grammar, Administrative..., Customer Service, Community Outreach, Disaster Recovery, Editorial, Invoicing, Leadership, Litigation, Microsoft Office, Microsoft Word, Newsletters, Video Editing, Wordpress, Web Design, Freelance Writing, Freelance Transcription, Blogging, Social Media, Community Organizing, Short Stories, Social Networking, History, Copy Editing, Photography, Non-fiction, Published Author, Poetry, Fiction Writing, Fact-checking, Critical Thinking, Press Releases, Transcription Services, Proofreading
Education
RCMP Auxiliary Constable 2011 — 2011
Certificate
Sheridan College 1993 — 1994
Certificate
Humber College 1984 — 1987
Diploma
Michael Power St. Joe's 1980 — 1984
Grade 12 Diploma
See Additional Notes
Legal Major Certificate
FRHI Hotels & Resorts April 2003 - Present
Skills
Hotels, Sales, Hospitality Industry, Negotiation, Hospitality Management, Revenue Analysis, Hospitality, Hotel Management, Trade Shows, Food & Beverage, Incentives, Meeting Planning, Resorts, Tourism, Contract Negotiation, Strategic Partnerships, Sales & Marketing..., Social Media Marketing, Corporate Social..., Solution Selling, Contract Law, Sales Presentations, Legal Writing, Yield Management, Corporate Meetings
Education
University of San Francisco 1984 — 1988
BS
Georgetown University
Boston College
Carondelet High School 1980 — 1984
FRHI Hotels & Resorts July 2002 - Present
US Franchise Systems Inc 1998 - 2001
The Fairmount Hotel 1996 - 1998
The Ritz Carlton, New York New York January 1991 - April 1996
Skills
Hotels, Resorts, Luxury, Leisure, Hospitality Industry, Revenue Analysis, Hotel Management, Hospitality Management, Hospitality, Yield Management, Tourism, Meeting Planning, Pre-opening, Food & Beverage, Management, Convention Services, Travel Management, Business Travel, Front Office, Incentives
Education
Chester College , UK 1989 — 1990
State University of New York College at Plattsburgh 1986 — 1990
Bachelor of Science (BS), Communication Arts
FRHI Hotels & Resorts March 2015 - Present
Tim Hortons June 2013 - February 2015
Marc Edward Agency February 2011 - February 2013
Forever 21 April 2007 - July 2011
City of Burlington August 2009 - January 2011
Business Tutor July 2009 - January 2011
MD Briefcase March 2007 - March 2008
Skills
Social Media Marketing, Marketing Strategy, Marketing Communications, Advertising, Digital Marketing, Online Marketing, Integrated Marketing, Online Advertising, Marketing, Marketing Management
Education
Griffith University
Bachelor of Business Marketing, Marketing, 5.75
Sheridan College
Marketing
Waterdown District High School
FRHI Hotels & Resorts February 2011 - May 2014
FRHI Hotels & Resorts May 2010 - August 2010
Ontario Ministry of Government and Consumer Services May 2009 - August 2009
Bermuda Computer Services-IBM Bermuda Agency May 2008 - August 2008
CITI Hedge Fund Services Ltd. October 2001 - April 2007
Skills
Troubleshooting, Technical Support, Routers, System Administration, Computer Hardware, Software Installation, Cisco IOS, Windows Server, Servers, Software Documentation, Windows, Microsoft Exchange, Windows 7, WatchGuard Firewalls, Airtight Wireless..., Solarwinds, Remote Desktop, Telnet, SSH, SNMP, Subnetting, HSRP, TCP/IP, EIGRP, OSPF, DHCP, Cisco Routers, Cisco switches, HP Procurve 1800-8G..., Microsoft Visio, Microsoft PowerPoint, STP/RSTP, ACLs, NAT, DNS, VPN
Education
Brock University 2005 — 2011
Bachelor’s Degree, (Honors) Computing and Network Communications Co-op
Sheridan College 2006 — 2010
Ontario College Advanced Diploma, Telecommunications Co-op
Bermuda College 2000 — 2003
Associate, Arts in Computer Information Systems
FRHI Hotels & Resorts August 2013 - Present
Fairmont Raffles Hotels International October 2004 - July 2013
The Plaza Hotel, a Fairmont Managed Hotel May 2003 - September 2004
Fairmont Hotels and Resorts July 2001 - May 2003
The Fairmont Royal York May 1999 - July 2001
Skills
Hotels, Hospitality Industry, Hospitality Management, Resorts, Hospitality, Hotel Management, Tourism, Leisure, Pre-opening, Front Office, Food & Beverage, Trade Shows, Business Travel, Meeting Planning, Travel Management, Luxury, Incentives, Event Management, Sales, Revenue Analysis
Education
Penn State University 2012 — 2016
Bachelor of Science (B.S.), Global Organizational Leadership, Current GPA: 3.7
The University of Chicago Booth School of Business 2015 — 2015
Executive Program in Strategic Sales Management, Sales Management
Kellogg School of Management 2012 — 2012
Executive Program, Accelerating Sales Force Performance
McMaster University 1984 — 1990
Bachelor of Commerce, Marketing Major
FRHI Hotels & Resorts July 2013 - Present
Fairmont Hotels & Resorts 2004 - Present
Fairmont Hotels & Resorts 2004 - Present
Fairmont Hotesl & Resorts 2000 - Present
Skills
Hotel Management, Hospitality Industry, Hospitality, Resorts, Customer Satisfaction, Hotels, Hospitality Management, Food & Beverage, Leadership, Guest Recovery, Analysis, Data Analysis, Employee Training
Education
Mills College
Bachelor of Arts (B.A.), American/United States Studies/Civilization
FRHI Hotels & Resorts March 2009 - Present
Fairmont Raffles Hotels International December 2007 - March 2009
Fairmont Raffles Hotels International February 2005 - December 2007
Fairmont Hotels & Resorts January 2001 - February 2005
Skills
Integration, Hotels, IT Operations, Hospitality, Hospitality Industry, Pre-opening
Education
British Columbia Institute of Technology 1997 — 1999
FRHI Hotels & Resorts March 2007 - Present
Tourism Toronto May 2005 - March 2007
Kimpton Hotels October 2003 - May 2005
Loews Hotels May 1996 - October 2003
Skills
Contract Negotiations, Sales Management, Budgeting, Customer Relations, Negotiation, Customer Service, Hospitality, Account Management, Strategic Planning, New Business Development, Excel, Microsoft Office, PowerPoint, Budgets, Contract Negotiation, Microsoft Excel, Event Management, Marketing, Leadership, CRM, Hotels, Meeting Planning, Tourism, Resorts, Marketing Communications, Hospitality Industry, Sales, Management, Trade Shows
Education
Johnson and Wales University 1990 — 1994
Bachelor's degree, Hospitality Sales & Meeting Management
Johnson and Wales University 1990 — 1992
Associate of Science (AS), Hotel & Restaurant Management
FRHI Hotels & Resorts January 2015 - Present
ESquared Hospitality October 2012 - December 2014
Formula PR September 2011 - October 2012
NOBLE May 2006 - August 2011
Millennium Communications July 2004 - May 2006
Fleishman-Hillard May 2003 - August 2003
Northside Hospital May 2002 - August 2002
Skills
Public Relations, Media Relations, Newsletters, Press Releases, Social Media, Social Media Marketing, Event Planning, Copywriting, Corporate Communications, Event Management, Advertising, Marketing Communications, Marketing, Fundraising, Strategic Communications, Strategy, Crisis Communications, Sponsorship, Integrated Marketing
Education
Drury University 2000 — 2004
Bachelor's, Public Relations/Advertising
Gray Consulting International Meetings and Incentives March 2014 - Present
Clincierge (a Division of Gray Consulting) March 2014 - Present
FRHI Hotels & Resorts July 2012 - January 2014
Kessler Collection December 2010 - July 2012
Red Rock Resort, Station Casinos December 2009 - November 2010
Preferred Hotel Group June 2002 - October 2009
Temple University January 2000 - January 2003
Gray Consulting 2000 - 2002
Loews Philadelphia Hotel 1998 - 2000
Harbor Court Hotel 1994 - 1999
Skills
Hotels, Meeting Planning, Hospitality Industry, Hospitality, Trade Shows, Resorts, Contract Negotiation, Event Management, Leadership, Hotel Booking, OnQ, Event Planning, Sales, Convention Services, Hospitality Management, Sales Management, Pre-opening, Front Office, Leisure, Revenue Analysis, Yield Management, Restaurants, Tourism, Business Strategy, Marketing, Catering, Banquets, Luxury, Property Management..., Negotiation, Wine, Team Building, Account Management, Corporate Events, Travel Management, Social Media Marketing, Market Planning, Hotel Management, Red Wine, Versatility, Pharmaceutical Industry
Education
Marshall University 1983 — 1987
BA, Marketing
FRHI Hotels & Resorts 2006 - 2014
Fairmont Hotels & Resorts 2000 - 2006
Canadian Pacific Hotels 1997 - 2000
Canadian Pacific Hotels 1995 - 1997
Canadian Pacific Hotels 1990 - 1994
Metro Toronto Convention Centre 1987 - 1990
Four Seasons Hotels and Resorts 1983 - 1987
Skills
Hospitality Industry, Telecommunications, Hospitality, Hotels, Pre-opening, Resorts, Hospitality Management, Food & Beverage, Opera, Opening Hotels, Cost Control, Purchasing, Sales Management, HSIA, Hotel Management, Customer Service, Micros, Revenue Analysis, Property Management..., Yield Management, Front Office, Operations Management, Team Leadership, Fine Dining, Budgets, Contract Negotiation, Pre-opening experience, Banquets, MICROS, Rooms Division, Direct Sales
Education
Ryerson University
Hospitality & Tourism Management
FRHI Hotels & Resorts 2006 - Present
The Fairmont San Francisco 2004 - 2006
Skills
Hotels, Hospitality Management, Revenue Analysis, Hotel Management, Hospitality, Resorts, Hospitality Industry, Pre-opening, Rooms Division, Yield Management, Food & Beverage, Tourism, Sales Management
Education
University of California, Santa Barbara 1983 — 1986
FRHI Hotels & Resorts July 2013 - Present
Fairmont Hotels & Resorts May 2005 - July 2013
Fairmont Hotels and Resorts 1987 - May 2005
Skills
Human Capital, Talent Management, Human Resources, Organizational Behavior, Change Management, HR Policies, Leadership Development, Labor Relations, Employee Engagement, Training, Performance Management, Organizational..., Recruiting, Succession Planning, Organizational Design, Employee Relations, Talent Acquisition, Team Building, Organizational..., Personnel Management, Onboarding, Benefits Administration, Hospitality, HRIS, Deferred Compensation, Hotel Management, Resorts, Interviews, Coaching, Workforce Planning, Staff Development, Hotels, Leadership
Education
George Brown College
Honorary Degree in Hospitality Operations Management, Centre for Hospitality & Culinary Arts
York University
Bachelor of Arts (B.A.), Sociology & Psychology
FRHI Hotels & Resorts April 2015 - Present
Beverly Wilshire (A Four Seasons Hotel) April 2011 - March 2015
Four Seasons Resort Bora Bora April 2008 - April 2011
South Pacific Management September 2002 - March 2008
Skills
Hotels, Resorts, Tourism, Hospitality Industry, Hospitality, Leisure, Event Management, Marketing, Sales Management, New Business Development, Management, Sales, Incentive Travel, Meeting Planning, Public Relations, Trade Shows
Education
University of Southern California 1999 — 2001
Business, Finance
Marymount California University 1997 — 1999
Associate of Arts (AA), Economics
FRHI Hotels & Resorts April 2015 - Present
FRHI Hotels & Resorts January 2007 - Present
Fairmont Heritage Place Franz Klammer Lodge July 1996 - January 2007
The Boulders Resort – Carefree Resorts September 1995 - July 1996
The Peaks Resort and Spa – Carefree Resorts July 1993 - September 1995
Stein Eriksen Lodge September 1988 - June 1993
Stein Eriksen Lodge Deer Valley 1987 - 1988
InterContinental Hotels & Resorts 1985 - 1988
Tamarron Resort 1984 - 1985
Skills
MICROS, Guest Service Management, Menu Development, Fine Dining, Opening Hotels, Restaurant Management, Catering, Customer Satisfaction, Food, Event Management, Leisure, Budgets, OnQ, Culinary Skills, Meeting Planning, Cuisine, Management, Concierge Services, Cost Control, Customer Service, Front Office, Hotel Management, Hospitality Management, Restaurants, Rooms Division, Hotels, Pre-opening, Hospitality Industry, Food & Beverage, Revenue Analysis, Micros, Yield Management, Hospitality, Banquets, Resorts, Tourism, Property Management..., Training, Strategic Planning, Sales
Education
University of Nevada-Las Vegas 1976 — 1980
Bachelor of Science (B.S.), Hotel and Restaurant Management
Cañada College
Culiinary Production
FRHI Hotels & Resorts 2005 - Present
SECOR 2000 - 2005
Diesel Think Tank 2000 - 2003
Skills
Hotels, Strategic Planning, Hospitality, Meeting Planning, Event Planning, Hospitality Industry, Tourism, Budgets
Education
George Brown College 2000 — 2003
Human Resource Management , Human Resources Management and Services
FRHI Hotels & Resorts July 2008 - Present
Fairmont Hotels and Resorts August 2003 - July 2008
Fairmont Hotels and Resorts February 2001 - July 2003
Cogeco Cable June 1999 - February 2001
Party City September 1997 - November 1998
Robinson Forgione 1995 - 1997
Shoppers Drug Mart 1987 - 1995
Woolco Dept Stores 1983 - 1987
Skills
Project Management, Business Analysis, Change Management, Team Building, Team Leadership, Strategic Planning, Vendor Management, Customer Service, Management, Microsoft Office, Program Management, Account Management, Project Planning, Security, Budgets, IT Strategy, Leadership, SDLC, CRM, Positive Can-do Attitude, Teamwork, System Deployment, Operations Management, Project Delivery, Service Delivery
Education
Trios College 1999 — 2000
MCSE, CNA, Computer Networking
McMaster University 1981 — 1983
Economics
FRHI Hotels & Resorts 2007 - Present
McCarthy Tetrault April 1989 - June 2007
Skills
Corporate Law, Securities Regulation, Legal Advice, Corporate Governance
Education
Queen's University 1984 — 1987
LLB, Law
University of Toronto - University of Trinity College 1979 — 1983
BA, Philosophy, Economics
FRHI Hotels & Resorts August 2014 - Present
Four Seasons Hotels and Resorts 2010 - July 2014
Four Seasons Hotels and Resorts March 2006 - February 2010
Four Seasons Hotels and Resorts June 2002 - February 2006
Four Seasons Hotels and Resorts November 2001 - June 2002
Four Seasons Hotels and Resorts January 2000 - November 2001
Four Seasons Hotels and Resorts September 1999 - January 2000
Skills
Hotels, Property Management..., POS, Vendor Management, Technology Enhancements, End User Training, Reservation, Integration, Pre-opening, Budgets, Software Implementation, IT Operations, IT Management, Team Leadership, Opera, Leadership, Opening Hotels, Hospitality, Hospitality Industry, Hospitality Management, Hotel Management, Reservations
Education
Centennial College 1997 — 1999
Diploma, with Honours, Hospitality and Tourism Administration
FRHI Hotels & Resorts June 2009 - Present
Intellisoft Technologies December 2002 - May 2009
Innovative Software Inc. January 2002 - December 2002
SBI Group (formerly SBI and Company) November 2000 - December 2001
Pentafour Softwares and Exports Ltd May 1997 - November 2000
Skills
Project Management, Software Development, Business Analysis, Microsoft Technologies, Microsoft SQL Server, Oracle SQL Developer, Reporting & Analysis, ASP.NET MVC, Web Services, Solution Architecture, Agile Methodologies, SSRS, Mobile Applications, jQuery, C#, iOS Development
Education
Osmania University
Master of Science (M.Sc.), Mathematics
Acharya Nagarjuna University
Master of Arts (M.A.), Sociology
OneREIT February 2015 - Present
City of Markham September 2014 - February 2015
Royal Building Products an Axiall Company March 2011 - September 2014
Weston Village Daycare January 2013 - December 2013
FRHI Hotels & Resorts January 2009 - March 2011
FRHI Hotels & Resorts November 2004 - December 2008
Loblaw Companies Limited July 2003 - November 2004
Deloitte January 2001 - July 2003
Smith Nixon 1999 - 2000
Skills
Financial Reporting, Internal Controls, Sarbanes-Oxley Act, Forecasting, Accounting, Financial Analysis, Financial Accounting, Auditing, Internal Audit, Budgets, IFRS, GAAP, Staff Supervision, Staff Development, Managerial Finance
Education
Kansai Gaidai University
International Business
Wilfrid Laurier University
Bachelor, Business Administration
FRHI Hotels & Resorts May 2013 - Present
FRHI Hotels & Resorts October 2009 - February 2013
FRHI Hotels & Resorts May 2008 - September 2009
FRHI Hotels & Resorts March 2006 - May 2008
FRHI Hotels & Resorts May 2005 - March 2006
Skills
Hotel Management, Rooms Division, Hospitality Management, Hospitality Industry, Hotels, Revenue Analysis, Resorts, Front Office, Yield Management, Pre-opening, Micros, Hospitality, Food, Property Management..., Opera, Tourism, Hotel Booking, Menu Development, Customer Satisfaction, Guest Service Management, Concierge Services, Hiring, Forecasting, Team Building, Time Management
Education
Cornell University 2008 — 2010
Revenue Management
Selkirk College 1999 — 2001
Hotel & Resort Management
FRHI Hotels & Resorts February 2008 - Present
Delta Hotels January 2000 - June 2006
Fairmont Hotels and Resorts July 2000 - November 2005
Skills
Customer Service, Hotels, Hospitality, Microsoft Office, Team Leadership, Teamwork, Hotel Management, Team Building, Outlook, Software Documentation, Accpac, Oracle E-Business Suite, General Ledger, Process Efficiency, Accounts Payable, Accounts Receivable, Process Optimization, Time Management, Hospitality Industry, Accounting, Hospitality Management
Education
Cornell University 2011 — 2011
Certificate in Financial Management
St. Francis Xavier Secondary School 1996 — 2000
High School
FRHI Hotels & Resorts January 2015 - Present
The Lowell Hotel October 2013 - January 2015
Four Seasons Hotels and Resorts November 2010 - October 2013
Skills
Social Media Marketing, Social Media, Event Planning, Facebook, Marketing Communications, Sales, Social Networking, Public Relations, Email Marketing, Marketing, Hospitality, Marketing Strategy, Trade Shows
Education
Northeastern University 2006 — 2010
Charles University in Prague 2009 — 2009
Czech, History, Poetry
Mount Saint Josephs Academy 2002 — 2006
FRHI Hotels & Resorts June 2015 - Present
Delta Hotels & Resorts November 2013 - May 2015
Four Seasons Hotels and Resorts September 2009 - November 2013
Four Seasons Hotel Shanghai February 2004 - August 2009
MICROS Systems Inc May 2000 - July 2001
Shangri-La Hotels and Resorts September 1998 - April 2000
Skills
Project Management, MS Project, Budgets, Project Planning, Procurement, IT Management, Team Leadership, Operations Management, Team Building, Vendor Management, Pre-opening, Micros, Contract Negotiation
Education
University of Newcastle 2002 — 2004
Master of Business Administration (MBA)
East China Normal University 1994 — 1998
Computer and Information Sciences
FRHI Hotels & Resorts March 2012 - Present
FRHI Hotels & Resorts September 2010 - February 2012
Aon Consulting May 2008 - August 2009
Ontario Real Estate Association April 2007 - March 2008
Fenton Technologies Canada September 2006 - April 2007
Skills
Excel, PowerPoint, Market Research, Word, Analysis, Microsoft Office, SAS, SPSS, Data Analysis, Statistics, Database Marketing, Marketing Research, SQL, Outlook, Problem Solving, Analytics, Teamwork, Microsoft Word, Microsoft Excel
Education
George Brown College 2007 — 2008
Post Graduate Diploma, Database Marketing
Université Nice Sophia Antipolis 2004 — 2005
Diplôme, Études Françaises
Shahid Beheshti University
Bachelor, Statistics
Johnson & Wales University April 2014 - Present
FRHI Hotels & Resorts March 2010 - January 2014
The Fairmont Copley Plaza November 2003 - March 2010
The Fairmont Copley Plaza July 1998 - November 2003
The Fairmont Copley Plaza February 1997 - July 1998
Charleston Place Hotel January 1994 - December 1996
The Ritz-Carlton Boston May 1992 - June 1993
The Ritz-Carlton, Huntington Hotel October 1990 - April 1992
Sheraton Corporation February 1985 - October 1990
Skills
Hotels, Resorts, Meeting Planning, Hospitality, Sales, Revenue Analysis, Hospitality Management, Contract Negotiation, Yield Management, Hotel Management, Catering, Banquets, Convention Services, Hospitality Industry, Event Management
Education
University of Massachusetts, Amherst 1981 — 1985
Bachelor of Science, Leisure Studies and Resources, Concentration in Commercial Recreation ~ Hotels and Resorts
FRHI Hotels & Resorts February 2014 - Present
GuestLogix January 2011 - September 2012
Bell Mobility December 2009 - October 2010
Skills
New Business Development, Marketing Communications, Salesforce.com, Product Management, Competitive Analysis, Strategic Planning, Lead Generation, Marketing Strategy, Online Advertising, Account Management, Team Leadership, Project Management, Market Research, Email Marketing, Digital Marketing, Business Intelligence
Education
Ryerson University 2002 — 2006
Bachelor of Commerce (B.Com.), Marketing Management
FRHI Hotels & Resorts April 2013 - Present
FRHI Hotels & Resorts June 2011 - April 2013
Ernst & Young September 2007 - June 2011
Skills
Financial Reporting, Consolidation, Financial Analysis, Foreign Exchange, Financial Accounting, Internal Controls, IFRS, Assurance
Education
Queen's University 2004 — 2007
BComm, Accounting
Fairmont Chicago, Millennium Park & Swissôtel Chicago January 2014 - Present
FRHI Hotels & Resorts (formally Fairmont Raffles Hotels International) 2007 - Present
FRHI Hotels & Resorts 2006 - 2007
Fairmont The Queen Elizabeth 2003 - 2006
Fairmont Tremblant 2000 - 2003
Château Mont Tremblant 1996 - 2000
Hotel Beausejour 1989 - 1996
Fairmont Le Château Frontenac 1979 - 1989
Skills
CPA, CMA, MBA
Education
Université de Québec à Montréal 1999 — 2003
Executive CMA MBA program
Université de Moncton 1993 — 1996
Bachelor's degree - not completed due to transfer
Cornell University 1988 — 1988
CPD, Planning for Profits - Lodging
Champlain Regional Colledge, St.-Lawrence Campus
General Program
FRHI Hotels & Resorts April 2015 - Present
Delta Hotels and Resorts® November 2013 - Present
Four Seasons Resort Nevis 2008 - 2011
Four Seasons Hotels and Resorts 2001 - 2008
Four Seasons Hotels and Resorts 1997 - 2001
Four Seasons Hotels and Resorts 1993 - 1997
Four Seasons Hotels and Resorts 1992 - 1993
Four Seasons Hotels and Resorts 1992 - 1992
Four Seasons Hotels and Resorts 1991 - 1991
Four Seasons Hotel Ottawa 1990 - 1990
Skills
Cash-flow Management, Business Process..., Vendor Contracts, Employee Training, IT Solutions, Sun Accounts, Financial Reporting, Microsoft Office, VBA, Hyperion Enterprise, Lotus Notes, DeltaView, Project Management, IBM GERS, Micros, Great Plains Software, Opera, Accounting, Hotels, Analysis, Hospitality Management, Hospitality Industry, Hospitality, Hyperion, Property Management..., Resorts, Hotel Management, Pre-opening
Education
Ryerson University 1988 — 1992
Hospitality and Tourism Management, CGA
FRHI Hotels & Resorts December 2014 - Present
CACEIS (Canada) Limited June 2014 - November 2014
CACEIS (Canada) Limited January 2013 - June 2014
McMillan LLP August 2012 - January 2013
Blaney McMurtry LLP May 2011 - August 2012
Minden Gross LLP May 2005 - May 2011
Education
George Brown College 2012 — 2014
Event & Meeting Management Certificate
Humber College 2003 — 2005
Law Clerk Diploma
St. Thomas Aquinas Secondary School 1999 — 2003
Ontario Secondary School Diploma
FRHI Hotels & Resorts June 2013 - Present
FRHI Hotels & Resorts June 2008 - June 2013
Fairmont Hotels & Resorts September 2006 - June 2008
Fairmont Hotels & Resorts August 2000 - September 2006
Skills
Hospitality, Customer Service, Hotels, Hospitality Management, Hospitality Industry, Food & Beverage, Hotel Management, Restaurants, Event Management, Sales
Education
Queen's University
Master of Business Administration (M.B.A.)
Ryerson University
Bachelor’s Degree, Hospitality Administration/Management
FRHI Hotels & Resorts November 2006 - Present
FRHI Hotels & Resorts August 2004 - November 2006
FRHI Hotels & Resorts September 2001 - August 2004
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Training, Photoshop, Hospitality Management, Hospitality Industry, Hotels, Revenue Analysis, Hospitality, Food & Beverage, Pre-opening, MICROS, Hotel Management
Education
Northeastern University 1975 — 1980
BA, Transportation & Logistics
Newton South Highschool