HighPoint Global
Industry: IT service management company
DescriptionFounded: 2006 Subsidiary: Primescape Solutions, Inc.
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HighPoint Global Employees
HighPoint Global September 2014 - Present
Leland Brown State Farm Agency January 2011 - Present
WellPoint December 2006 - October 2013
Administar Federal June 2002 - June 2005
Administar Federal February 1998 - June 2001
Skills
Licensed Property &..., Certified Technical..., Training, Leadership, Management, Insurance, Property, Underwriting, General Insurance, Customer Service, Claims Handling, Claims Resolution, Medicare, Liability, Casualty Insurance, Instructional Design, Workers' Compensation..., Homeowners, Property Damage, Notary Public, Claim, Workers Compensation, Health Insurance, Claims Management, Brokers, Blues, Leadership Development, Microsoft Office
Education
Kaplan University-Davenport Campus 2011 — 2013
Masters of Healthcare Management, HIT Healthcare, A
Indiana Institute of Technology 2004 — 2008
Bachelor's degree, Organizational Leadership, A
HighPoint Global March 2015 - Present
HighPoint Global, LLC August 2013 - Present
Rolls-Royce December 2011 - August 2013
Rolls-Royce June 2011 - November 2011
Rolls-Royce November 2008 - May 2011
Rolls-Royce North America May 2007 - November 2008
Rolls-Royce Corp. May 2006 - May 2007
Skills
SAP, Financial Analysis, Process Improvement, SQL, Business Process..., Pricing, Six Sigma, Financial Modeling, Cross-functional Team..., Strategic Planning, Risk Management, Analysis, Project Management, Program Management, Aerospace, Forecasting, Continuous Improvement, Earned Value Management, Proposal Writing, Finance, Lean Manufacturing, Contract Management, Supply Chain Management, Change Management, Contract Negotiation, FAR, Operations Management, Procurement, Project Planning, Strategy, Value Stream Mapping, Managerial Finance, Manufacturing, Government Contracting, Engineering Management, DMAIC, Budgets, Aviation, Aircraft
Education
Indiana University-Purdue University at Indianapolis 2003 — 2007
BS, Computer Information and Business Management
HighPoint Global May 2015 - Present
HP Enterprise Services December 2013 - May 2015
HP Enterprise Services November 2007 - December 2013
HP Enterprise Services June 2005 - November 2007
Verrius, Corporation October 1998 - May 2005
Skills
Business Strategy, New Business Development, Strategy, Strategic Planning, Program Management, Integration, Management, SDLC, Project Management, Software Project..., Business Development, Enterprise Software, Security, Agile Methodologies, Agile Application..., Agile Project Management, DevOps, Public Sector Consulting, Executive Management, IT Project & Program..., Change Management, Analysis, Strategic Leadership, Team Leadership, Cross-functional Team..., Thought Leadership, Technical Leadership, Leadership, IT Strategy, PMP
Education
American Sentinel University 2000 — 2005
BS, Computer Science
HighPoint Global October 2014 - April 2015
Veterans Administration - Diverse Staffing Solutions May 2013 - April 2014
BE Aerospace 2011 - 2012
Goodrich ISR Systems 2005 - 2011
Skills
Supply Chain Management, Purchasing Processes,..., Commodity Management, Market Research, Analysis, Data Analysis
Education
Ball State University - College of Business 1984 — 1986
Master of Business Administration (M.B.A.), Business Administration, Management and Operations
HighPoint Global March 2015 - Present
Useful Science October 2014 - Present
HighPoint Global June 2013 - March 2015
CSC June 2010 - May 2013
Journal & Courier January 2010 - May 2010
Purdue University January 2009 - November 2009
Purdue University February 2007 - December 2008
Conner Prairie January 2000 - January 2006
Congressman Dan Burton July 2000 - July 2000
Skills
Proposal Writing, Technical Writing, Writing, Proofreading, Copy Editing, InDesign, Blogging, Social Media, Creative Writing, Microsoft Office, Adobe Creative Suite, Fact-checking, Writing Skills, Word, Excel, PowerPoint, Photography, Adobe Acrobat, SharePoint, Journalism, Documentation, Science Communication, Medical Communications, Health Communication, Microsoft Word, Publishing, Software Documentation, Publications
Education
The Johns Hopkins University 2010 — 2012
M.A., Science-Medical Writing
Purdue University 2006 — 2010
B.A, Professional Writing
HighPoint Global February 2015 - Present
MAXIMUS October 2013 - January 2015
Symphony Placements for Maximus Inc. assignment July 2013 - September 2013
Ross Stores February 2010 - July 2013
EDD Personalized Marketing (El Dia Directo), (LinkActiv) January 2005 - December 2009
Atento de Puerto Rico November 2003 - January 2005
Caribbean Cinemas June 2001 - November 2003
Skills
Customer Service, Leadership, Training, Microsoft Office, Management, Outlook, Coaching, Problem Solving, Multi Tasking, Bilingual, Retail, Call Centers, Cashiering, Telephone Skills, PowerPoint, Customer Experience, Quality Assurance, Communication, TelStrat Engage Record, Microsoft Word, Teamwork, Great communications..., Deadline Oriented, Cisco IP Communicator, Spreadsheets, Quality Control, Contact Centers, Phone Etiquette, Interactive Intelligence, Access, Calibration, Conference Coordination, Reporting Software, Visual Merchandising, Close Attention to..., High Quality Standards, Quality Assurance..., Witness Systems, Merchandising, Avaya
Education
University of Phoenix 2005 — 2009
BS, Business Administration: Managment
The Call Center School 2007 — 2007
Call Center Supervision Certification, Call Center Supervision Certification, A
Beato Carlos Manuel Rodriguez High School 1993 — 1997
High School Diploma, High School/Secondary Diploma Programs
HighPoint Global July 2015 - Present
HighPoint Global February 2014 - July 2015
HighPoint Global March 2013 - February 2014
Kuno Creative February 2008 - March 2013
Cleveland Digital Publishers Users Group January 2009 - December 2009
Miami University November 2006 - February 2008
Miami University October 2004 - July 2007
Miami University 2006 - 2007
YMCA Camp Campbell Gard March 2005 - August 2005
Skills
SEO, Social Media Marketing, Marketing Strategy, French, Web Design, HTML, HTML 5, HTML emails, CSS, CSS3, Copywriting, Social Media, Wordpress, English, Blogging, Adobe Creative Suite, PowerPoint, Photoshop, InDesign, Dreamweaver, Writing, Volunteering, Reconnaissance, TabSite, Mofuse, Marketo, WordPress, Marketing, Digital Marketing, CMS, Email Marketing, Editing, Newsletters, Content Management, Website Development, Publishing
Education
Miami University 2004 — 2007
English Literature, Art History, Strategic Communications, Sociology
Indiana University Bloomington 2002 — 2003
Mathematics, Comparative Literature, Religion, Philosophy
Hamilton High School 1999 — 2002
High School Diploma
HighPoint Global September 2014 - Present
T. Rowe Price April 2014 - September 2014
Connections Education January 2009 - January 2014
United Auto Credit Corporation January 2006 - January 2008
Skills
Team Building, Public Speaking, Quality Assurance Review, Employee Training, Verint Impact 360, Avaya Technologies, Document Review, Customer Service, CMS, Instructional Design, Organizational..., Employee Mentoring, Microsoft Office, LMS Proficient, Tapit Nova, Call Center Management, Team Leadership, Leadership Development..., Call Centers, Mentoring
Education
Erie Community College
Associates Degree, Business Administration / Computer Information Systems
HighPoint Global August 2014 - Present
HighPoint Global September 2013 - September 2014
HighPoint Global, LLC March 2013 - September 2013
Macy's May 2012 - March 2013
Macy's August 2011 - May 2012
Nick's English Hut April 2010 - June 2011
Skills
Microsoft Office, Excel, Access, PeopleSoft, Relational Databases, Highly Analytical, Creative Problem Solving, German, Fast Learner, Communication skills, Legal Research, Legal Writing, Project Planning, Problem Solving, Leadership, Software Documentation, Analytical Skills, Data Analysis, Microsoft Excel, Databases
Education
Indiana University Bloomington 2007 — 2010
BA, German, Slavic Languages and Literature
HighPoint Global December 2013 - Present
Euler Hermes North America January 2010 - December 2013
EHACI June 2006 - January 2010
EHACI January 2003 - June 2006
EHACI January 2000 - January 2003
Skills
Underwriting, Risk Management, Financial Analysis, Financial Risk, Credit, Banking, Credit Analysis, Credit Risk, Portfolio Management, Insurance, Loans, Process Improvement
Education
Strayer University-Maryland 2002 — 2005
Master of Business Administration (M.B.A.), Business Administration, Management and Operations
Towson University 1991 — 1996
Bachelor of Science (B.S.), Business Administration and Management, General
HighPoint Global June 2013 - Present
Janelle Miller Jewelry 2012 - Present
New Customers For You September 2011 - 2012
The Whole Kit N Kaboodle May 2010 - September 2011
Young Presidents' Organization June 2008 - June 2009
ClearPath Consulting/SpecAnalysis June 2006 - October 2007
Oxford Financial Group, Ltd. January 2002 - August 2003
Hurco Companies, Inc. October 2001 - January 2002
Agilent Technologies September 1999 - November 2000
Transcom USA, Inc. December 1996 - July 1999
Skills
Project Planning, Sales, Project Management, Human Resources, Time Management, Management, Customer Service, Payroll, Nonprofits, Marketing, PowerPoint, Start-ups, Team Leadership, Policy, Executive Management, Team Building
Education
Marian University
Business Administration and Management, General
Indiana Wesleyan University 2004 — 2006
Associates, Business
HighPoint Global June 2015 - Present
HighPoint Global October 2014 - June 2015
HighPoint Global, LLC June 2014 - October 2014
Butler University January 2014 - May 2014
Xerox March 2013 - January 2014
Indiana University Southeast August 2011 - December 2013
Kindred Healthcare February 2012 - October 2012
University of Wisconsin-Eau Claire 2009 - 2011
University of Wisconsin-Eau Claire 2004 - 2011
Skills
Instructional Design, Instructional Technology, Grant Writing, Editing, Curriculum Design, Copy Editing, E-Learning, Captivate
Education
The University of Georgia 1988 — 1994
PhD, Comparative Literature
The University of Georgia 1986 — 1988
Master of Arts (M.A.), Comparative Literature and Classical Studies
The Southern Baptist Theological Seminary 1983 — 1985
Master of Divinity (M.Div.), Theology/Theological Studies
Butler University 1979 — 1983
BA, Music
University of Wisconsin-Stout
Certificate, Instructional Design
HighPoint Global August 2014 - Present
Open Source Software Institute January 2014 - Present
Management Concepts Inc. May 2007 - April 2013
Skills
Leadership Development, Executive Coaching, Workshop Facilitation, Strategic Partnerships, Training, Management, Strategic Planning, Consulting, Business Development, Program Management, Vendor Management, Coaching, Sales Management, Government, Staff Development, Organizational..., Training Delivery, Instructional Design, Selling, Team Leadership, Organizational..., Business Strategy, Team Building, Project Management, Instructor-led Training, Recruiting, Change Management, Public Speaking, DoD, Performance Improvement, Leadership, Employee Engagement, Management Consulting, Sales, Strategy, Business Intelligence, Executive Management, Performance Management, Federal Government, Career Development, Policy, Process Improvement, Business Process..., New Business Development, Talent Management, Proposal Writing, Analysis, Cross-functional Team..., Human Resources
Education
The George Washington University
Master of Arts (M.A.)
The Johns Hopkins University
University of Maryland College Park
Bachelor of Science (B.S.)
HighPoint Global September 2014 - Present
Independent Consultant January 2014 - September 2014
JPMorgan Chase November 1997 - December 2013
QVC February 1991 - November 1997
Lanxide February 1990 - February 1991
Marriott Facilities Management April 1988 - February 1990
Skills
Training & Development, Organizational..., Leadership Development, Performance Improvement, Leadership, Cross-functional Team..., Succession Planning, Talent Management, Organizational..., Training Delivery, Performance Management, Instructional Design, Employee Engagement, Organizational Design, Change Management, Training, Soft Skills, Program Management, Business Process..., Human Resources, Employee Training, Needs Analysis, Coaching, Strategy, Call Centers, Management, Team Building, Global Management, Global Strategy, Global Operations, Organizational Learning, Learning Management..., Learning Management, Instructor-led Training, Organizational..., Strategic Leadership, Staff Development, Curriculum Development, Executive Coaching, Executive Development, Program Evaluation, Leading Change, Culture Change
Education
University of Maryland College Park 1990 — 1991
Certificate, Training and Development
University of Denver 1986 — 1987
Masters, Mass Communication
University of Delaware 1981 — 1985
BA, Communication / English
HighPoint Global April 2015 - Present
University of Indianapolis January 2003 - Present
RCR Technology December 2010 - April 2015
Eli Lilly March 1999 - October 2010
Digitial Equipment Corporation October 1983 - March 1999
Digital Equipment Corporation 1983 - 1999
Skills
Vendor Management, Business Analysis, Process Improvement, SDLC, Program Management, Requirements Analysis, Visio, Change Management, Project Management, Software Project..., Business Intelligence, Software Documentation, Quality Assurance, PMP, SharePoint, Six Sigma, Integration, Requirements Gathering, Leadership, MS Project, Information Technology, IT Strategy, PMO, Access, Testing, Project Portfolio..., IT Management, Risk Management, Business Process, Cross-functional Team..., ITIL, IT Service Management, Business Process..., Resource Management, Project Planning, Analysis, Recruiting
Education
Indiana Wesleyan University 1991 — 1993
master, business
DeVry University-Ohio 1975 — 1978
Associate's degree, Electrical and Electronics Engineering
HighPoint Global Sr. Solutions EngineerManhattan AssociatesJune 2013 - July 2014
Adtech Global August 2012 - May 2013
Adtech Global October 2010 - August 2012
Bluestor Networks January 2010 - October 2010
AD Group March 2007 - January 2010
AD Group February 2005 - March 2007
King & Spalding LLC - Atlanta GA April 2005 - April 2006
Sutherland Asbill & Brennan (Contract) May 2004 - April 2005
Bellsouth (Contract) February 2002 - May 2004
Skills
ASP.NET, VB.NET, Java,..., TCP/IP, SQL, Networking, Quality Assurance, ASP.NET, Java, C++, MPEG-4, H.264, MPEG2, Computer Hardware, Windows Server, Network Administration, Customer Satisfaction, Customer Service, Troubleshooting, Enterprise Software, Hardware, VoIP, Integration, Software Documentation, Testing, Routers, IP, Technical Support, VMware ESX, VMware, Active Directory, Help Desk Support, Virtualization, Disaster Recovery, Telecommunications, System Deployment, Windows, Microsoft SQL Server, Software Installation, HP, IT Operations, Laptops, Telephony, Ubuntu, Visual Studio, Data Center, Call Centers, Switches, Windows 7, Storage, Linux, VPN
Education
Kennesaw State University 2006 — 2010
Bachelors, Computer Information Systems
American InterContinental University 2003 — 2004
Bachelors, Visual Communication - Graphics Design
Westchester Community College 1997 — 2000
Associates, formation Systems
HighPoint Global July 2014 - Present
HighPoint Global September 2013 - July 2014
Finish Line March 2013 - August 2013
Finish Line April 2011 - March 2013
Finish Line September 2010 - May 2011
Trilithic August 2009 - August 2010
GECOM Corporation January 2001 - February 2009
Carlisle Industrial Brake and Friction July 1997 - December 2000
ALPINE Electronics of America, Inc. March 1995 - May 1997
AC Delco Division of General Motors May 1994 - March 1995
Skills
Product Development, Strategic Planning, Continuous Improvement, Team Building, Lean Manufacturing, Cross-functional Team..., Program Management, MS Project, Leadership, Project Management, Management, Change Management, Manufacturing, PMP, Engineering, Business Development, Six Sigma, Automotive, Process Improvement, Troubleshooting, Kaizen, Process Engineering, Quality Assurance, Budgets, Team Leadership, Competitive Analysis, Risk Management, Project Planning, SDLC, APQP, PFMEA, Project Portfolio..., PowerPoint, Executive Reporting, Customer Engagement, Excel Dashboards, KPI Dashboards, PDCA, PMI, Negotiation, CRM, Product Management, Vendor Management, Operations Management, Microsoft Project
Education
Tri-State University 1988 — 1993
BSME, Engineering
Decatur Central High School 1985 — 1988
HighPoint Global March 2015 - Present
ADESA July 2012 - March 2015
ADESA September 2011 - July 2012
Skills
Microsoft Office, Customer Service, Management, Leadership, Project Management, PowerPoint, Microsoft Word, Microsoft Excel, Windows, Sales, Business Analysis, Program Management, Finacial Management, Financial Analysis, Risk Management, Time Management, Strategic Planning, Outlook, Call Centers, Team Leadership, Training, Budgets, Problem Solving, Access, Quality Control, Operations Management, Customer Satisfaction, Auditing
Education
Marian University Byrum School of Business
Bachelor of Business Administration (B.B.A.), Management & Finance
Ivy Tech Community College
Associate of Science (A.S.), Business Administration and Management, General, 3.52
HighPoint Global August 2014 - Present
High Point Global July 2013 - July 2014
Sprint Nextel October 2008 - June 2013
Sprint January 2000 - September 2008
Skills
Telecommunications, Wireless, Call Center, IT Service Management, Leadership, Customer Satisfaction, Customer Experience, Workforce Management, DSL, Vendor Management, Frame Relay, Cellular Communications, VoIP, WAN, SIP Trunking, Cross-functional Team..., GSM, Technical Support, SaaS, Call Centers, Managed Services, Troubleshooting, SIP, Team Leadership, Program Management, Broadband, Network Design, Computer Network..., Great Motivator, CDMA, LAN-WAN, Process Improvement, Management, Unified Communications, Customer Retention, Telephony, Solution Selling, Ethernet, MPLS, Product Management, Account Management, Business Process..., IP, Professional Services, Mobile Devices, Direct Sales, Sales Operations, T1, Avaya, Salesforce.com
Education
Dallas Baptist University 1996 — 2000
Bachelor's degree, Management Information Systems, General
HighPoint Global August 2014 - Present
ICF International January 2013 - July 2014
Booz Allen Hamilton August 2011 - January 2013
L-3 Communications August 2005 - July 2011
MAPEI Americas 2004 - 2005
American Woodmark 2000 - 2004
OfficeMax 1995 - 2000
Walmart 1991 - 1995
Skills
Leadership, Management, Process Improvement, Budgets, Project Management, Logistics, Training, Analysis, Project Planning, Policy, Process Scheduler, Strategic Planning, Forecasting, Human Resources, Continuous Improvement, Government, Program Management, Team Building, Business Continuity..., Disaster Recovery, Occupant Emergency Plans, Office Administration, Office Design, Construction Management, Conference Center..., Audio Video Design, Move Management, Capital Improvement, Property Management, Buildings and Grounds..., Physical Security, Ergonomics, Policies & Procedures..., Facilities Management, Operations Management, Government Contracting, Security, Cross-functional Team..., Strategy, Interior Design, Shipping & Receiving, Corporate Real Estate
Education
The Citadel 1987 — 1991
Bachelor of Science, Business Administration
HighPoint Global August 2015 - Present
Baltimore City Public Schools November 2014 - April 2015
Baltimore City Community College May 2013 - October 2014
Baltimore City Community College October 2013 - July 2014
Baltimore City Public Schools August 2009 - October 2011
Baltimore City Public Schools August 2007 - June 2009
Skills
Interviews, Human Resources, Software Documentation, Recruiting, Access, Event Planning, Program Management, Customer Service, Research, Public Speaking, Management, Communication, Policy, Administration, Project Planning, Analysis, Fundraising, Leadership Development, Editing, Community Outreach
Education
Morgan State University 2005 — 2016
Bachelor's Degree, Business Administration and Management, General
Morgan State University
Allegient, LLC June 2014 - Present
HighPoint Global October 2013 - June 2014
ExperisNL March 2013 - June 2013
TriMedx October 2011 - December 2012
Eco Energy LLC September 2007 - September 2011
Skills
Renewable Energy, Project Management, Business Development, Management, Data Mining, Databases, Data Analysis, Project Planning, Leadership, Business Analysis, Business Strategy, Sales, Strategic Planning
Education
Missouri State University 2005 — 2007
MBA/MHA, Business and Healthcare Administration
William Woods University 2000 — 2003
Bachelor of Science
North Iowa Area Community College, Mason 1998 — 2000
Associates of Arts, AA
Gallup September 2015 - Present
UBS May 2015 - August 2015
HighPoint Global May 2015 - August 2015
Secret, Inc. January 2015 - May 2015
WayUp (formerly Campus Job) January 2015 - May 2015
Eyefull, LLC January 2015 - May 2015
Home Run Baseball Camp August 2014 - December 2014
United States Senate May 2014 - July 2014
SEAF June 2013 - August 2013
Community Lodgings May 2012 - June 2012
Skills
Research, Public Speaking, Microsoft Office, Data Analysis, Marketing, Finance, Statistical Modeling, SEO, Social Media, SQL, PowerPoint, Teamwork, Microsoft Word, Customer Service, Microsoft Excel, Facebook, English, Event Planning, Photoshop, HTML, Outlook, Windows, C++, Econometrics, Stata, Social Networking, German, Statistics, Business Strategy, Management Consulting, Optimization
Education
Georgetown University 2013 — 2016
Bachelor of Science (B.S.), International Economics (Finance and Commerce), 3.6
Pomona College 2012 — 2013
Japanese Language and Literature
Pitzer College 2012 — 2013
Economics, 3.6
HighPoint Global January 2015 - Present
HighPoint Global, LLC January 2014 - January 2015
Sage Payment Solutions August 2013 - December 2013
Bliss Weddings and Events May 2013 - October 2013
Sage Payment Solutions December 2011 - August 2013
Sage Payment Solutions September 2011 - December 2011
Vans Shoes March 2008 - June 2009
Skills
Account Management, Payment Card Processing, Sales, POS, Sales Process, Marketing, B2B, Customer Service, New Business Development, Credit Cards, Sales Management, Advertising, Microsoft Office, Relationship Management, Debit Cards, Payments, Management, Training, Cold Calling, Customer Experience, Project Management, Outlook, Leadership, Call Centers, Customer Retention, Electronic Payments, E-commerce
Education
Liberty University 2015 — 2016
Bachelor’s Degree, Business Administration and Management, General
Fashion Institute of Design and 2008 — 2011
Associates of Arts Degree, Graphic Design
HighPoint Global May 2015 - Present
Butler University August 2012 - Present
Alerding Castor Hewitt, LLP January 2015 - April 2015
Butler Bed Buddy January 2013 - May 2013
Clothes Care Cleaners March 2012 - August 2012
Skills
Microsoft Office, Microsoft Excel, Databases, Organization, Communication, Marketing, Time Management, Friendly Personality, Public Relations, Public Speaking, Research, Higher Education, Facebook, Event Planning, Social Media
Education
Butler University
HighPoint Global August 2014 - Present
HighPoint Global, LLC December 2013 - August 2014
Connections Academy March 2010 - August 2013
Connections Academy November 2008 - August 2010
Connections Academy March 2006 - November 2008
e4e September 2005 - March 2006
e4e October 2004 - September 2005
Skills
XP, Call Center, Windows 7, Mac OS X, Quality Management, Technical Training, Employee Training, Troubleshooting, Remote Desktop, Remote Troubleshooting, Microsoft Office, Windows Vista, Windows 8, Network Security, Wireless Networking, Team Management, Call Centers, Training, OS X, Team Leadership, Databases, Technical Support, SharePoint, Hardware, Windows, Quality Assurance, A+ Certified, Microsoft SQL Server, Moodle, Distance Learning, E-Learning, Instructional Technology, Data Analysis, DNS, Computer Hardware, DHCP, Operating Systems, TCP/IP, Active Directory, Leadership, Networking, Help Desk Support, Coaching, Technical Writing, Software Documentation, Instructional Design, Microsoft Excel, Customer Service, Program Management
Education
American Public University System 2012 — 2016
Bachelor’s Degree, IT Security, 3.94 GPA
Towson University 1993 — 1997
Computer Science, Political Science
HighPoint Global November 2014 - Present
HighPoint Global, LLC May 2013 - November 2014
Briljent July 2012 - May 2013
Indiana Office of Medicaid Policy and Planning January 2012 - July 2012
Indiana Department of Workforce Development September 2010 - January 2012
Wabash Friends Counseling Center May 2008 - September 2010
Skills
Microsoft Office, Research, Curriculum Design, Teaching, Policy Analysis, Public Speaking, Writing, Case Management, Workforce Development, Administration, Organizational..., PowerPoint, Policy, Editing, Customer Service, Social Media, Word, Public Relations, Data Analysis, Excel, Community Outreach, Non-profits, Problem Solving, Access, Team Building, SPSS, Employee Relations, Dreamweaver, Conflict Resolution, Customer Relations, Classroom Instruction, Photoshop, Microsoft Word, Case Managment, Training, Hardwork, Risk Management, Program Management, Resource Management, Highly detail oriented, Instructional Design, Technical Writing, E-Learning, Instructor-led Training, Project Management, ADDIE, Captivate, Blended Learning, Staff Development, Time Management
Education
Ball State University 2009 — 2010
M.P.A., Public Administration
Ball State University 2008 — 2009
M.A., Educational Psychology
Ball State University 2004 — 2008
B.S., Psychology
HighPoint Global May 2013 - Present
HighPoint Global March 2013 - May 2014
Indiana Secretary of State March 2012 - March 2013
Simmons Communication December 2011 - March 2012
The Naked Monkey May 2010 - December 2011
The Frugal Decorator December 2007 - May 2010
Roche Diagnostics November 2006 - December 2007
J.D. Byrider Corporate May 2006 - November 2006
Skills
Written Communication, Verbal Communication, Project Management, Situation Analysis, Trend Analysis, Strategic Planning, Process Improvement, Market Research, Marketing Strategy, Social Media Marketing, Branding & Identity, Process Management, Continuous Improvement, Program Evaluation, Program Management, Product Development, Product Management, Team Leadership, Technical Writing, Medical Writing, Copy Editing, Public Speaking, Public Relations, Integrated Marketing, Business Development, Business Analysis
Education
Butler University 2002 — 2006
Bachelor of Arts (B.A.), English Language and Literature, General
HighPoint Global February 2015 - Present
HighPoint Global, LLC July 2013 - February 2015
Indiana University Health September 2008 - July 2013
CIBER April 2007 - August 2008
City of Indianapolis - Information Services October 2005 - March 2007
NIC August 2001 - October 2005
Destination Marketing Group August 2000 - August 2001
State of Indiana 1997 - 2000
Skills
Business Analysis, Program Management, Project Planning, Project Coordination, Software Project..., Project Delivery, Project Execution, Team Leadership, Cross-functional Team..., Visio, ITIL, SharePoint, PMP, Team Building, MS Project, Requirements Gathering, Requirements Analysis, Software Documentation, Scope Management, Healthcare Information..., Leadership, Information Technology, Software Implementation, SDLC, Project Management, EHR, Business Process, Cerner, Healthcare
Education
Indiana University-Purdue University at Indianapolis 1990 — 1996
Bachelor of Arts (B.A.), Political Science and Government
New Palestine High School
HighPoint Global September 2014 - Present
Walker Information July 2011 - September 2014
Walker Information June 2010 - July 2011
Sprint Nextel August 2009 - May 2010
Skills
Team Leadership, Project Management, Strategic Planning, Program Management, Process Improvement, Market Research, Cross-functional Team..., Management Consulting, Business Intelligence, Change Management, Business Process..., Business Analysis, Data Analysis, Management, CRM, Microsoft Office, Leadership
Education
Purdue University - Krannert School of Management 2004 — 2009
Bachelor's, Managment
HighPoint Global August 2014 - Present
Crystal Clinic Inc June 2012 - July 2014
Health Choice One December 2011 - June 2012
DialAmerica August 2011 - November 2011
Summit County Engineer June 2006 - August 2009
Skills
Content Writing, Microsoft Office, SharePoint, Customer Service, Public Speaking, Creative Writing, Health Insurance, HIM Operations, Direct Sales, Call Centers, Visio, Photoshop
Education
Kent State University 2008 — 2011
Bachelor's degree, Communication, General
Green high school 2005 — 2008
Diploma, Writing, General
HighPoint Global October 2014 - Present
Education
American InterContinental University 2006 — 2008
Business Administration, Business Management
HighPoint Global October 2014 - Present
HighPoint Global, LLC June 2013 - Present
Skills
Medicare, Medicare Prescription..., Senior Products, Medicare Advantage, Medicare Part D, Affordable Care Act, Life Insurance, Health Insurance, Marketing, Sales, Marketing Event Planning, Event Planning, Consumer Electronics, HIPAA, CMS, Project Management, Project Coordination, Project Planning, Microsoft Office, Microsoft Excel, Microsoft Word, Software Project..., Training
Education
Indiana Wesleyan University 2007 — 2011
M.B.A, Business Administration
Indiana University - Kelley School of Business 2002 — 2006
B.S., Marketing, International Studies, Distribution Management
TANDEM Escuela Internacional Madrid 2003 — 2003
Study Abroad, Marketing Intern
Universitat d'Alacant 2002 — 2002
Study Abroad
North Central High School
Deloitte 2015 - Present
HighPoint Global 2014 - 2015
IBM Global Business Services 2007 - 2014
McNeil Technologies 2005 - 2007
Defense Intelligence Agency 2001 - 2005
Defense Language Institute English Language Center 1999 - 2001
Skills
Program Management, Proposal Writing, Resource Management, New Business Development, Earned Value Management, Security, Government Contracting, Military, Contract Management, Cross-functional Team..., Integration, Project Planning, CISSP, Human Resources, Team Management, Team Leadership, Performance Analysis, Cloud Computing, Social Networking, Project Portfolio..., Operations Management, Team Building, PMO, Business Transformation, Business Analysis, ITIL, Pre-sales, Project Management, Management Consulting, Strategy, Business Development, IT Strategy, PMP, Leadership
Education
University of Maryland University College
Bachelor of Science, Information Systems Management
University of Maryland University College
Master of Science, Management
HighPoint Global February 2015 - Present
HighPoint Global, LLC October 2013 - Present
WellPoint June 2013 - October 2013
Briljent April 2011 - June 2013
Carrier Corporation January 1999 - March 2011
Carrier Corporation January 1998 - January 1999
Skills
Editing, Leadership, Project Management, Quality Assurance, Marketing, Process Improvement, Cross-functional Team..., Instructor-led Training, Training Programs, E-Learning, Instructional Design, Technical Writing, Broadvision, Adobe Creative Suite, Microsoft Office, Team Mentoring, Teaching, SnagIt, Team Leadership
Education
Indiana Wesleyan University 2001 — 2003
MBA
Indiana University Bloomington 1991 — 1995
BSPA, Public Administration/Public Policy
HighPoint Global September 2014 - Present
T Rowe Price March 2000 - September 2014
T. Rowe Price March 2001 - December 2005
Visa 1996 - 2000
Skills
Financial Services, Integrated Marketing, Direct Marketing, Analytics, Management, Vendor Management, Competitive Analysis, Strategy
Education
University of Maryland Baltimore County 1988 — 1992
Bachelor of Science (BS), Political Science and Government
HighPoint Global August 2013 - Present
American Express 2012 - 2013
American Express Business Travel March 2010 - August 2012
HSBC Card Services January 2005 - January 2009
HSBC 2005 - 2009
Metris Companies 1997 - 2009
Metris Companies 1997 - 2005
Chevy Chase Bank January 1993 - January 1997
Chevy Chase Bank 1994 - 1997
Skills
Strategy, Call Centers, Analytics, Project Management, Program Management, Customer Service, Analysis, Leadership, Process Improvement, Operations Management, Customer Satisfaction, Management, Employee Engagement, Credit Cards, Training, Vendor Management, Performance Management, Financial Risk, Sales, Customer Experience, Business Analysis, Change Management, Business Process..., Business Transformation, Risk Management, Outsourcing, Banking, Cross-functional Team..., CRM, Team Management, Executive Management, Project Portfolio..., Business Planning, Business Process, Team Leadership, Customer Retention, Management Consulting, Product Management, Coaching, SDLC, Business Development, Forecasting, Strategic Planning, Team Building, Quality Assurance, Financial Services, Business Strategy, Data Analysis, Business Intelligence
Education
Fairmont State University 1984 — 1988
BS
HighPoint Global April 2014 - Present
Sutherland Global Services March 2011 - March 2014
Unisys September 2010 - March 2011
CGI January 2009 - September 2010
NATEK 2007 - 2009
Xerox 2006 - 2007
Softmatic 2001 - 2006
Decision Support Systems 1992 - 2001
Skills
Professional Services, Strategic Planning, Strategic Partnerships, Leadership, Business Development, Program Management, Sales, Management, Management Consulting, Government, Enterprise Software, Team Building, Strategy, Sales Process, DoD, Account Management, Cloud Computing, Government Contracting
Education
American University 1983 — 1985
Master of Arts, Political Science
American University 1979 — 1982
Bachelor of Art, Political Science
Compass Management & Consulting October 2015 - Present
HighPoint Global May 2014 - August 2014
United States Air Force May 2013 - August 2013
American Funds October 2011 - August 2012
Hyatt Hotels Corporation June 2011 - January 2012
Hyatt Hotels Corporation January 2010 - March 2011
Marriott Vacation Club International May 2009 - August 2009
Skills
Leadership
Education
Nova Southeastern University—Shepard Broad Law Center 2012 — 2015
Juris Doctor
Purdue University 2006 — 2010
Bachelor of Science (BS), Hospitality Administration/Management
Aggregate Manufacturing Intl August 2015 - Present
HighPoint Global February 2015 - August 2015
HighPoint Global, LLC December 2013 - February 2015
Prosperity Consulting, LLC 2012 - 2013
VMS BioMarketing 2011 - 2012
Skills
Event Planning, Event Management, Training, Human Resources, Customer Service, Microsoft Office, Project Management, Travel Management
Education
Ivy Tech Community College-Bloomington 2010 — 2011
Associates of Science, Medical Office Management/Administration
Indiana State University 2009 — 2009
Nursing
Monrovia High School 2005 — 2009
HighPoint Global March 2015 - Present
Juniper Spoon August 2013 - February 2015
BON APPETITE FOODSERVICE MANAGEMENT INC. March 2013 - February 2015
Crawfordsville Oral Surgery March 2011 - December 2012
Education
Indiana University-Purdue University at Indianapolis 2015 — 2018
Business Administration and Management, General
Ivy Tech Community College-Lafayette 2013 — 2015
Associate’s Degree, General Studies
University of Indianapolis 2008 — 2010
HighPoint Global September 2013 - Present
National Government Services October 2009 - August 2012
National Government Services 2006 - 2009
National Government Services 2005 - 2006
National Government Services 2004 - 2005
National Government Services 1999 - 2004
Skills
Insurance, Access, Visio, PowerPoint, SDLC, PeopleSoft, MS Project, Software Documentation, HIPAA, Analysis, Medicare, SharePoint, Requirements Gathering, Business Analysis, Outlook, Quality Assurance, Training, Risk Management, Integration, Close Attention to..., Management, Business Process, Project Planning, Vendor Management
Education
Ivy Tech Community College
Associate of Science (AS), Computer Programming