Sutherland Global Services
Industry: Company
DescriptionHeadquarters: Pittsford, New York, United States COO: Kannan Sundaresan CEO: Dilip R. Vellodi (1986–) Founder: Dilip R. Vellodi Founded: 1986 Subsidiaries: Nuevora Inc., Adventity Global Services Pvt. Ltd.,
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Sutherland Global Services Employees
Employee
Years
Job
Industry
Ketan Rajput Ketan Rajput's Sutherland Global Services Experience November 2013 - June 2014
Job User Experience and Visual designer Web Developer
Industry Computer Software
Experience
Santa Clara University September 2015 - Present
The Redwood Yearbook September 2015 - Present
Santa Clara University April 2015 - Present
Guidewire Software July 2015 - September 2015
Bon Appétit Management Company November 2014 - June 2015
Sutherland Global Services November 2013 - June 2014
Webele Design Management Pvt Ltd. June 2012 - July 2012
Skills
HTML, JavaScript, CSS, Photography, C++, User Experience, User Interface Design, Web Development, Photoshop, Oil Painting, Sketching, Microsoft Office, Image Editing, Charcoal Drawings, Digital Illustration, Web Content Management, PHP, Drupal, WordPress, Web Design, HTML 5, Linux, Three.js, Python, Maya, Blender, After Effects, Lightroom, MySQL, user, RightNow, Confluence, SharePoint, JIRA, Human Computer..., Interaction Design, User Research, Graphic Design, Dreamweaver, Java, C, Customer Service
Education
Santa Clara University 2014 — 2016
Master of Science (MS), Computer Engineering, 3.4
Terna Engineering College 2009 — 2013
Bachelor of Engineering (B.E.), Computer Science
St.Mary's junior college 2006 — 2008
Higher Secondary Certificate (H.S.C), Science
St. Lawrence high school 1993 — 2006
Secondary School Certificate (S.S.C), Distinction.
Santa Clara University September 2015 - Present
The Redwood Yearbook September 2015 - Present
Santa Clara University April 2015 - Present
Guidewire Software July 2015 - September 2015
Bon Appétit Management Company November 2014 - June 2015
Sutherland Global Services November 2013 - June 2014
Webele Design Management Pvt Ltd. June 2012 - July 2012
Skills
HTML, JavaScript, CSS, Photography, C++, User Experience, User Interface Design, Web Development, Photoshop, Oil Painting, Sketching, Microsoft Office, Image Editing, Charcoal Drawings, Digital Illustration, Web Content Management, PHP, Drupal, WordPress, Web Design, HTML 5, Linux, Three.js, Python, Maya, Blender, After Effects, Lightroom, MySQL, user, RightNow, Confluence, SharePoint, JIRA, Human Computer..., Interaction Design, User Research, Graphic Design, Dreamweaver, Java, C, Customer Service
Education
Santa Clara University 2014 — 2016
Master of Science (MS), Computer Engineering, 3.4
Terna Engineering College 2009 — 2013
Bachelor of Engineering (B.E.), Computer Science
St.Mary's junior college 2006 — 2008
Higher Secondary Certificate (H.S.C), Science
St. Lawrence high school 1993 — 2006
Secondary School Certificate (S.S.C), Distinction.
Terri Andrews Terri Andrews's Sutherland Global Services Experience April 2014 - July 2014
Job Management Consultant at Zeal For Life
Industry Health, Wellness and Fitness
Experience
Zeal For Life February 2014 - Present
Sutherland Global Services April 2014 - July 2014
Best Western International August 2013 - April 2014
Skills
Hospitality Industry, Hotels, Hospitality Management, Hospitality, Hotel Management, Emergency Medicine, Emergency Services, Telemarketing, Restaurants, Front Office, High Organizational..., General Office Skills, Public Relations
Education
Louisiana Tech University 2014 — 2018
Bachelor's degree, Criminal Justice/Police Science
Alcorn State University
Zeal For Life February 2014 - Present
Sutherland Global Services April 2014 - July 2014
Best Western International August 2013 - April 2014
Skills
Hospitality Industry, Hotels, Hospitality Management, Hospitality, Hotel Management, Emergency Medicine, Emergency Services, Telemarketing, Restaurants, Front Office, High Organizational..., General Office Skills, Public Relations
Education
Louisiana Tech University 2014 — 2018
Bachelor's degree, Criminal Justice/Police Science
Alcorn State University
Abhinav Dubey Abhinav Dubey's Sutherland Global Services Experience October 2004 - December 2005
Job Business Relationship Manager at Birlasoft
Industry Information Technology and Services
Experience
Birlasoft November 2013 - Present
Birlasoft June 2012 - October 2013
Oracle August 2008 - May 2012
Patni Computer Systems May 2006 - May 2008
Sutherland Global Services October 2004 - December 2005
Skills
Pre-sales, Management, Business Strategy, Sales, Sales Operations, New Business Development, Strategic Partnerships, Strategy, Program Management, Software Project..., Product Management, Telecommunications, Team Building, Business Process, Enterprise Software, CRM, Business Intelligence, Business Analysis, Salesforce.com
Education
Amity Business School 2006 — 2008
MBA, CRM and Marketing
GJU University 2002 — 2005
Master of Computer Applications (MCA), Software/Hardware/Networking
PCVN 1996 — 1997
10+2 (CBSE Board)
PCVN 1994 — 1995
Secondary ( CBSE Board)
Birlasoft November 2013 - Present
Birlasoft June 2012 - October 2013
Oracle August 2008 - May 2012
Patni Computer Systems May 2006 - May 2008
Sutherland Global Services October 2004 - December 2005
Skills
Pre-sales, Management, Business Strategy, Sales, Sales Operations, New Business Development, Strategic Partnerships, Strategy, Program Management, Software Project..., Product Management, Telecommunications, Team Building, Business Process, Enterprise Software, CRM, Business Intelligence, Business Analysis, Salesforce.com
Education
Amity Business School 2006 — 2008
MBA, CRM and Marketing
GJU University 2002 — 2005
Master of Computer Applications (MCA), Software/Hardware/Networking
PCVN 1996 — 1997
10+2 (CBSE Board)
PCVN 1994 — 1995
Secondary ( CBSE Board)
Ronald Dinjotian Ronald Dinjotian's Sutherland Global Services Experience April 2008 - November 2010
Job Eperienced Technical Support for Mobile and Desktop systems.
Industry Computer Hardware
Experience
TeleTech May 2011 - February 2012
Sutherland Global Services April 2008 - November 2010
Sutherland Global Services May 2006 - April 2008
Free Lance IT Professional February 2004 - March 2006
Akita Herbal Medicine, online herbal Medicine Store September 2003 - February 2004
World Transport Authority March 2000 - January 2003
Skills
Microsoft Excel, Microsoft Office, Team Leadership, Computer Hardware, Computer Maintenance, Computer Repair, Wireless Networking, Network Administration, Sales Operations, Sales Management, Cellular Communications, Internet Services, PowerPoint, Customer Service, Microsoft Word
Education
Saint Louis University - Maryheights Campus, Baguio City 1994 — 1996
Bachelor's Degree, B.S. Electronics & Communication Engineering, Undergraduate
System Technology Institute 1996 — 1998
Associate's Degree, Computer Science, Graduate
1999-2000Lorraine Technical School 1999 — 2000
Vocational, Automotive Mechanic, Graduate
TeleTech May 2011 - February 2012
Sutherland Global Services April 2008 - November 2010
Sutherland Global Services May 2006 - April 2008
Free Lance IT Professional February 2004 - March 2006
Akita Herbal Medicine, online herbal Medicine Store September 2003 - February 2004
World Transport Authority March 2000 - January 2003
Skills
Microsoft Excel, Microsoft Office, Team Leadership, Computer Hardware, Computer Maintenance, Computer Repair, Wireless Networking, Network Administration, Sales Operations, Sales Management, Cellular Communications, Internet Services, PowerPoint, Customer Service, Microsoft Word
Education
Saint Louis University - Maryheights Campus, Baguio City 1994 — 1996
Bachelor's Degree, B.S. Electronics & Communication Engineering, Undergraduate
System Technology Institute 1996 — 1998
Associate's Degree, Computer Science, Graduate
1999-2000Lorraine Technical School 1999 — 2000
Vocational, Automotive Mechanic, Graduate
Boyan Kazandzhiev Boyan Kazandzhiev's Sutherland Global Services Experience April 2014 - Present
Job Supervisor Home Away Project at Sutherland Global Services
Industry Outsourcing/Offshoring
Experience
Sutherland Global Services April 2014 - Present
Sutherland Global Services September 2013 - April 2014
Sanyog Gupta Voyages October 2012 - September 2013
Bulgaria On Air Media Group July 2011 - October 2012
Skills
Customer Support, New Media, Technical Support, Business Development, English language skills, Highly motivated..., French, Cross-cultural..., Television, Translation, Solid computer skills, CCNA, Network Engineering, Six Sigma, C#
Education
American University in Bulgaria 2006 — 2010
Bachelor of Fine Arts (BFA), Journalism
First English Language School Sofia 2001 — 2006
Sutherland Global Services April 2014 - Present
Sutherland Global Services September 2013 - April 2014
Sanyog Gupta Voyages October 2012 - September 2013
Bulgaria On Air Media Group July 2011 - October 2012
Skills
Customer Support, New Media, Technical Support, Business Development, English language skills, Highly motivated..., French, Cross-cultural..., Television, Translation, Solid computer skills, CCNA, Network Engineering, Six Sigma, C#
Education
American University in Bulgaria 2006 — 2010
Bachelor of Fine Arts (BFA), Journalism
First English Language School Sofia 2001 — 2006
Kurt Heinrich Kurt Heinrich's Sutherland Global Services Experience 2010 - Present
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
Sutherland Global Services 2010 - Present
Sutherland Global Services June 2010 - October 2013
SAMS Club February 2007 - April 2010
Skills
BPO, Call Centers, Workforce Management, Outsourcing, Transition Management, Service Delivery, Sla, Vendor Management, Performance Management, Program Management, Training, Process Management, Management, Leadership, Team Management, Process Improvement, Customer Service, CRM, Software Documentation, Change Management
Education
Everest Institute-Rochester 2012 — 2013
Expected Graduation Date 7/20/2014, Accounting and Business/Management, 3.4
Monroe Community College 2001 — 2009
Completed course work in a number of fields, Computer Science/ Hospitality/Business/Criminal Justice
Monroe 2-Orleans BOCES Center for Workforce Development 1999 — 2000
Graduated with honors (National Technical Honors Society), Computer and Information Sciences and Support Services
Sutherland Global Services 2010 - Present
Sutherland Global Services June 2010 - October 2013
SAMS Club February 2007 - April 2010
Skills
BPO, Call Centers, Workforce Management, Outsourcing, Transition Management, Service Delivery, Sla, Vendor Management, Performance Management, Program Management, Training, Process Management, Management, Leadership, Team Management, Process Improvement, Customer Service, CRM, Software Documentation, Change Management
Education
Everest Institute-Rochester 2012 — 2013
Expected Graduation Date 7/20/2014, Accounting and Business/Management, 3.4
Monroe Community College 2001 — 2009
Completed course work in a number of fields, Computer Science/ Hospitality/Business/Criminal Justice
Monroe 2-Orleans BOCES Center for Workforce Development 1999 — 2000
Graduated with honors (National Technical Honors Society), Computer and Information Sciences and Support Services
Sara Guirguis Sara Guirguis's Sutherland Global Services Experience June 2010 - September 2013
Job Customer Service
Industry Airlines/Aviation
Experience
Air New Zealand September 2014 - Present
Harbor Car Wash February 2014 - Present
Sutherland Global Services June 2010 - September 2013
Bell June 2011 - June 2012
Bell June 2010 - June 2012
Skills
Communication, English, French, Computers, Microsoft Office, PowerPoint, Technical Support, Troubleshooting, Customer Service, Sales, Teamwork, Management, Customer Satisfaction, Customer Experience
Education
Alexandria University 2004 — 2009
Bachelor of Arts (BA), French Language and Literature, Pass
Saint Joseph Alexandria
Air New Zealand September 2014 - Present
Harbor Car Wash February 2014 - Present
Sutherland Global Services June 2010 - September 2013
Bell June 2011 - June 2012
Bell June 2010 - June 2012
Skills
Communication, English, French, Computers, Microsoft Office, PowerPoint, Technical Support, Troubleshooting, Customer Service, Sales, Teamwork, Management, Customer Satisfaction, Customer Experience
Education
Alexandria University 2004 — 2009
Bachelor of Arts (BA), French Language and Literature, Pass
Saint Joseph Alexandria
Dominque K. Smith Dominque K. Smith's Sutherland Global Services Experience November 2011 - July 2012
Job Medical Professional ( Medical Office Assistant, PCA, CPR/ First Aide, Phlebotomy, EKG).
Industry Hospital & Health Care
Experience
Legal Assistance Of Western Ny April 2015 - May 2015
Arc Genesee County Chapter June 2014 - November 2014
Venture Forthe Inc. October 2010 - July 2014
Campbells Lil Angels Home Childcare March 2011 - October 2012
Sutherland Global Services November 2011 - July 2012
Skills
Customer Service, Data Entry, Factory, Retail, Packaging, Home Care
Education
SUNY Rochester Educational Opportunity Center 2014 — 2015
Certification, Medical Secretary
Genesee Community College 2012 — 2013
some college/course work complete, Registered Nursing/Registered Nurse
Orleans Niagara BOCES-Practical Nursing Program 2007 — 2007
Certification, CNA
Charles D'Amico Central School District 2000 — 2004
high school diploma, General Studies
Legal Assistance Of Western Ny April 2015 - May 2015
Arc Genesee County Chapter June 2014 - November 2014
Venture Forthe Inc. October 2010 - July 2014
Campbells Lil Angels Home Childcare March 2011 - October 2012
Sutherland Global Services November 2011 - July 2012
Skills
Customer Service, Data Entry, Factory, Retail, Packaging, Home Care
Education
SUNY Rochester Educational Opportunity Center 2014 — 2015
Certification, Medical Secretary
Genesee Community College 2012 — 2013
some college/course work complete, Registered Nursing/Registered Nurse
Orleans Niagara BOCES-Practical Nursing Program 2007 — 2007
Certification, CNA
Charles D'Amico Central School District 2000 — 2004
high school diploma, General Studies
Sharon Goodwin Sharon Goodwin's Sutherland Global Services Experience November 2013 - Present
Job Sr. Closing Specialist at Sutherland Global Services
Industry Real Estate
Experience
Sutherland Global Services November 2013 - Present
Brown, Fowler & Alsup July 2013 - November 2013
AllQuest Home Mortgage Corporation May 2013 - July 2013
Robertson, Anschutz & Schneid, P.L. 2012 - 2013
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking
Education
American InterContinental University 2009 — 2011
Master's degree, Education
American InterContinental University 2007 — 2009
Bachelor of Business Administration (B.B.A.), Concentration Management
Sutherland Global Services November 2013 - Present
Brown, Fowler & Alsup July 2013 - November 2013
AllQuest Home Mortgage Corporation May 2013 - July 2013
Robertson, Anschutz & Schneid, P.L. 2012 - 2013
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking
Education
American InterContinental University 2009 — 2011
Master's degree, Education
American InterContinental University 2007 — 2009
Bachelor of Business Administration (B.B.A.), Concentration Management
Srinivasa Raghunathan Srinivasa Raghunathan's Sutherland Global Services Experience May 2002 - October 2004
Job Senior Manager at Cognizant
Industry Outsourcing/Offshoring
Experience
Cognizant July 2015 - Present
Cognizant Technology Solutions April 2011 - June 2015
Cognizant June 2008 - March 2011
Cognizant February 2006 - May 2008
Oracle India Pvt. Ltd November 2005 - February 2006
Covansys October 2004 - November 2005
Sutherland Global Services May 2002 - October 2004
Shriram Data Systems October 2000 - April 2002
Skills
Requirements Analysis, SDLC, Software Project..., Requirements Gathering, Solution Architecture, ERP, Business Process, Global Delivery, Project Governance, Resource Management, Project Management
Education
University of Madras 2000 — 2004
Master's degree, Computer Science
Loyola Institute Of Business Administration 1999 — 2000
PGDBA, Computer Science
Sindhi College 1997 — 2000
Bachelor's degree, Computer Science
Leo Matriculation Higher Secondary School 1995 — 1997
HSS, Computer Science, High school
Cognizant July 2015 - Present
Cognizant Technology Solutions April 2011 - June 2015
Cognizant June 2008 - March 2011
Cognizant February 2006 - May 2008
Oracle India Pvt. Ltd November 2005 - February 2006
Covansys October 2004 - November 2005
Sutherland Global Services May 2002 - October 2004
Shriram Data Systems October 2000 - April 2002
Skills
Requirements Analysis, SDLC, Software Project..., Requirements Gathering, Solution Architecture, ERP, Business Process, Global Delivery, Project Governance, Resource Management, Project Management
Education
University of Madras 2000 — 2004
Master's degree, Computer Science
Loyola Institute Of Business Administration 1999 — 2000
PGDBA, Computer Science
Sindhi College 1997 — 2000
Bachelor's degree, Computer Science
Leo Matriculation Higher Secondary School 1995 — 1997
HSS, Computer Science, High school
Kwesi Osei's Sutherland Global Services Experience 2014 - Present
Job Creativity unprecedented
Industry Marketing and Advertising
Experience
Sutherland Global Services 2014 - Present
I Heart Oswego November 2013 - May 2014
Osei and Nelson July 2012 - August 2013
Vector Marketing June 2011 - October 2011
Wade's Market June 2010 - August 2010
Skills
Marketing, Sales, Time Management, PowerPoint, Social Media, Customer Service, Microsoft Office, Microsoft Excel, Facebook, Teamwork, Social Networking, Microsoft Word, Social Media Marketing, Advertising, Leadership, Marketing Strategy, Direct Sales, Marketing Communications
Education
State University of New York College at Oswego 2012 — 2014
Bachelor of Science (B.S.), Marketing
Alfred State College - SUNY College of Technology 2009 — 2012
Associate of Science (A.S.), Business Administration and Management, General
Victor Senior High 2004 — 2009
Regents Diploma
Sutherland Global Services 2014 - Present
I Heart Oswego November 2013 - May 2014
Osei and Nelson July 2012 - August 2013
Vector Marketing June 2011 - October 2011
Wade's Market June 2010 - August 2010
Skills
Marketing, Sales, Time Management, PowerPoint, Social Media, Customer Service, Microsoft Office, Microsoft Excel, Facebook, Teamwork, Social Networking, Microsoft Word, Social Media Marketing, Advertising, Leadership, Marketing Strategy, Direct Sales, Marketing Communications
Education
State University of New York College at Oswego 2012 — 2014
Bachelor of Science (B.S.), Marketing
Alfred State College - SUNY College of Technology 2009 — 2012
Associate of Science (A.S.), Business Administration and Management, General
Victor Senior High 2004 — 2009
Regents Diploma
DeeBye Meyers DeeBye Meyers's Sutherland Global Services Experience October 2012 - October 2013
Job Ambassador at Connected Living
Industry Writing and Editing
Experience
Connected Living January 2014 - Present
Sutherland Global Services October 2012 - October 2013
Windstream Communications August 2010 - November 2011
Trotta Associates June 2009 - August 2010
Replacement Draperies December 2002 - August 2009
Vista Del Mar March 2001 - November 2002
Quarterdeck June 1996 - February 2001
RAND Corporation September 1992 - March 1996
Skills
Customer Service, Microsoft Office, Customer Relations, Writing, Excel, Public Speaking, Word, PowerPoint, Problem Solving, Outlook, Telecommunications, Research, Call Center, Scheduling, 10 Key, Troubleshooting, Microsoft Excel, Microsoft Word, Coaching, Event Planning, Call Centers, Interviews, Social Media, Process Scheduler, Management, Social Networking, Event Management
Education
American Academy of Dramatic Arts 1973 — 1975
Associate's degree, Theatre/Theater
Cal State Northridge 1971 — 1975
bachelor of arts, Theatre Arts
Venice High School 1968 — 1971
High School Diploma, Theatre Arts
Connected Living January 2014 - Present
Sutherland Global Services October 2012 - October 2013
Windstream Communications August 2010 - November 2011
Trotta Associates June 2009 - August 2010
Replacement Draperies December 2002 - August 2009
Vista Del Mar March 2001 - November 2002
Quarterdeck June 1996 - February 2001
RAND Corporation September 1992 - March 1996
Skills
Customer Service, Microsoft Office, Customer Relations, Writing, Excel, Public Speaking, Word, PowerPoint, Problem Solving, Outlook, Telecommunications, Research, Call Center, Scheduling, 10 Key, Troubleshooting, Microsoft Excel, Microsoft Word, Coaching, Event Planning, Call Centers, Interviews, Social Media, Process Scheduler, Management, Social Networking, Event Management
Education
American Academy of Dramatic Arts 1973 — 1975
Associate's degree, Theatre/Theater
Cal State Northridge 1971 — 1975
bachelor of arts, Theatre Arts
Venice High School 1968 — 1971
High School Diploma, Theatre Arts
Sylvia McClelland Sylvia McClelland's Sutherland Global Services Experience January 2011 - February 2014
Job Student at Computer Technology Institute
Industry Hospital & Health Care
Experience
AmeriHealth Caritas August 2015 - Present
Sutherland Global Services January 2011 - February 2014
First Judicial District November 2005 - July 2009
McDonald´s May 2005 - November 2005
Skills
Electronic Health..., Microsoft Office, oral communication, Strong ability to..., Strong organizational..., Medical Terminology, Physiology, Handles Pressure
Education
Metropolitan Career Center Computer Technology Institute 2014 — 2016
Certificate, Health Information/Medical Records Technology/Technician
John Bartram High School 1997 — 2001
Diploma, Communications
AmeriHealth Caritas August 2015 - Present
Sutherland Global Services January 2011 - February 2014
First Judicial District November 2005 - July 2009
McDonald´s May 2005 - November 2005
Skills
Electronic Health..., Microsoft Office, oral communication, Strong ability to..., Strong organizational..., Medical Terminology, Physiology, Handles Pressure
Education
Metropolitan Career Center Computer Technology Institute 2014 — 2016
Certificate, Health Information/Medical Records Technology/Technician
John Bartram High School 1997 — 2001
Diploma, Communications
Bill Horst-Kotter's Sutherland Global Services Experience April 2002 - June 2006
Job TAA Support Rep at Paychex
Industry Human Resources
Experience
Paychex May 2009 - Present
EDS @Xerox February 2009 - May 2009
Eastman Kodak Company October 2008 - January 2009
EDS @Xerox August 2007 - August 2008
Unisys Corp June 2006 - August 2007
Sutherland Global Services April 2002 - June 2006
Skills
HRIS, Human Resources, User Experience, Customer Service, Microsoft Office, Networking, Microsoft Excel, Linux
Education
Rochester Institute of Technology 1995 — 1998
Bachelor of Science (BS), Information Tech
Alfred State College - SUNY College of Technology 1991 — 1995
Associate of Applied Sciences, Computer Information Systems
Paychex May 2009 - Present
EDS @Xerox February 2009 - May 2009
Eastman Kodak Company October 2008 - January 2009
EDS @Xerox August 2007 - August 2008
Unisys Corp June 2006 - August 2007
Sutherland Global Services April 2002 - June 2006
Skills
HRIS, Human Resources, User Experience, Customer Service, Microsoft Office, Networking, Microsoft Excel, Linux
Education
Rochester Institute of Technology 1995 — 1998
Bachelor of Science (BS), Information Tech
Alfred State College - SUNY College of Technology 1991 — 1995
Associate of Applied Sciences, Computer Information Systems
LATERRIA WAGSTAFF LATERRIA WAGSTAFF's Sutherland Global Services Experience May 2015 - Present
Job Gaming Support at Sutherland Global Services
Industry Health, Wellness and Fitness
Experience
Sutherland Global Services May 2015 - Present
Convergys August 2013 - January 2014
NEW April 2013 - August 2013
TeleTech October 2012 - January 2013
Teleperformance March 2010 - May 2010
Ross Stores November 2009 - January 2010
Skills
PowerPoint, Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, Public Speaking, Outlook, Team Building, Data Entry, Access, Research, Healthcare, Training, Leadership, Team Leadership, Troubleshooting, Call Centers, Telephone Skills, Sales, Medical Terminology, Medical Records, Time Management, Customer Satisfaction, Windows, Software Documentation, Teamwork, Social Networking
Education
AmeriTech College-Draper 2013 — 2013
Medical Coding & Billing, Medical Billing and Coding
Devry University 2009 — 2012
Associate's degree, Health Information/Medical Records Technology/Technician
Sutherland Global Services May 2015 - Present
Convergys August 2013 - January 2014
NEW April 2013 - August 2013
TeleTech October 2012 - January 2013
Teleperformance March 2010 - May 2010
Ross Stores November 2009 - January 2010
Skills
PowerPoint, Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, Public Speaking, Outlook, Team Building, Data Entry, Access, Research, Healthcare, Training, Leadership, Team Leadership, Troubleshooting, Call Centers, Telephone Skills, Sales, Medical Terminology, Medical Records, Time Management, Customer Satisfaction, Windows, Software Documentation, Teamwork, Social Networking
Education
AmeriTech College-Draper 2013 — 2013
Medical Coding & Billing, Medical Billing and Coding
Devry University 2009 — 2012
Associate's degree, Health Information/Medical Records Technology/Technician
Bivin Babu's Sutherland Global Services Experience May 2013 - February 2014
Job Technical Recruiter at Agama solutions
Industry Information Technology and Services
Experience
Opt rite consulting November 2014 - Present
ibpro Technologies April 2014 - October 2014
Sutherland Global Services May 2013 - February 2014
Skills
Customer Service, Teamwork, Public Speaking, Microsoft Office, Cold Calling, Talent Management, Employee Training, New Business Development, Team Leadership, Consulting, Strategic Partnerships, Sales Management, Business Strategy, Business Analysis, Team Management, Management, Training, Windows, Vendor Management, Operations Management, Lead Generation, Key Account Management, Relationship Building, Outsourcing, Talent Acquisition, Technical Recruiting, Benefits Negotiation, Sourcing, Interviews, Internet Recruiting
Education
Bharath University 2009 — 2013
Bachelor of Technology (BTech), Civil Engineering
Government Model Senior Secondary School, Mayabunder 2004 — 2009
Schooling (VIII - XII)
Opt rite consulting November 2014 - Present
ibpro Technologies April 2014 - October 2014
Sutherland Global Services May 2013 - February 2014
Skills
Customer Service, Teamwork, Public Speaking, Microsoft Office, Cold Calling, Talent Management, Employee Training, New Business Development, Team Leadership, Consulting, Strategic Partnerships, Sales Management, Business Strategy, Business Analysis, Team Management, Management, Training, Windows, Vendor Management, Operations Management, Lead Generation, Key Account Management, Relationship Building, Outsourcing, Talent Acquisition, Technical Recruiting, Benefits Negotiation, Sourcing, Interviews, Internet Recruiting
Education
Bharath University 2009 — 2013
Bachelor of Technology (BTech), Civil Engineering
Government Model Senior Secondary School, Mayabunder 2004 — 2009
Schooling (VIII - XII)
Sean Logan Sean Logan's Sutherland Global Services Experience February 2007 - April 2012
Job Sr Mortgage Processor
Industry Financial Services
Experience
Entregar Solutions May 2012 - Present
Sutherland Global Services February 2007 - April 2012
Skills
Mortgage Underwriting, Title Insurance, 3D Modeling, Appraisal Skills, Mortgage closing, Residential Mortgages, Mortgage Marketing, Jumbo Mortgage, Commercial Mortgages, Reverse Mortgages, Certified Mortgage..., USDA, Loans, Closings, Mortgage Servicing, Mortgage Lending, Refinance, FHA, Web Development
Education
Asan Memorial College Of Arts And Science 2003 — 2006
Bachelor's degree, Biochemistry
Amritha vidhyalayam
Entregar Solutions May 2012 - Present
Sutherland Global Services February 2007 - April 2012
Skills
Mortgage Underwriting, Title Insurance, 3D Modeling, Appraisal Skills, Mortgage closing, Residential Mortgages, Mortgage Marketing, Jumbo Mortgage, Commercial Mortgages, Reverse Mortgages, Certified Mortgage..., USDA, Loans, Closings, Mortgage Servicing, Mortgage Lending, Refinance, FHA, Web Development
Education
Asan Memorial College Of Arts And Science 2003 — 2006
Bachelor's degree, Biochemistry
Amritha vidhyalayam
Ashley Elerbe Ashley Elerbe's Sutherland Global Services Experience March 2011 - April 2012
Job Debt Collector at Mercantile Adjustment Bureau, LLC
Industry Financial Services
Experience
Mercantile Adjustment Bureau, LLC July 2012 - January 2015
Sutherland Global Services March 2011 - April 2012
Wolff SMC February 2010 - March 2011
Skills
Goal Oriented, Public Speaking, Microsoft Office, Call Center, Teamwork, Sales, Negotiation, Microsoft Word, Outlook, Microsoft Excel, Call Centers, Time Management
Education
Monroe Community College 2008 — 2013
still attending, Liberal Arts and Sciences/Liberal Studies
Everest Institute-Rochester 2005 — 2007
Associate of Arts and Sciences (AAS), Medical/Clinical Assistant
Mercantile Adjustment Bureau, LLC July 2012 - January 2015
Sutherland Global Services March 2011 - April 2012
Wolff SMC February 2010 - March 2011
Skills
Goal Oriented, Public Speaking, Microsoft Office, Call Center, Teamwork, Sales, Negotiation, Microsoft Word, Outlook, Microsoft Excel, Call Centers, Time Management
Education
Monroe Community College 2008 — 2013
still attending, Liberal Arts and Sciences/Liberal Studies
Everest Institute-Rochester 2005 — 2007
Associate of Arts and Sciences (AAS), Medical/Clinical Assistant
![Kranthi Kiran [LION]](https://cdn.bearsofficialsstore.com/li/webp/15159212.webp)
Kranthi Kiran [LION] Kranthi Kiran [LION]'s Sutherland Global Services Experience October 2008 - March 2009
Job Delivery Manager at RPO HIRE
Industry Staffing and Recruiting
Experience
RPOHIRE March 2009 - Present
Sutherland Global Services October 2008 - March 2009
Wipro BPO January 2007 - October 2008
Encore RPO May 2006 - January 2007
Millennium Software Solutions May 2005 - May 2006
Skills
SEO, Basic Networking, Web Design, Sales, Screening, Recruiting, Strategy, Management, Sourcing, Vendor Management, Software Development, Technical Recruiting, Training, Benefits Negotiation, CRM, Screening Resumes, Marketing, Talent Acquisition, Talent Management, Analysis, SDLC, IT Recruitment, Temporary Placement, Consulting, Interviews, Internet Recruiting, Contract Recruitment
Education
Andhra University 2002 — 2005
B.Com, Computers
Kendriya Vidyalaya 1990 — 2000
RPOHIRE March 2009 - Present
Sutherland Global Services October 2008 - March 2009
Wipro BPO January 2007 - October 2008
Encore RPO May 2006 - January 2007
Millennium Software Solutions May 2005 - May 2006
Skills
SEO, Basic Networking, Web Design, Sales, Screening, Recruiting, Strategy, Management, Sourcing, Vendor Management, Software Development, Technical Recruiting, Training, Benefits Negotiation, CRM, Screening Resumes, Marketing, Talent Acquisition, Talent Management, Analysis, SDLC, IT Recruitment, Temporary Placement, Consulting, Interviews, Internet Recruiting, Contract Recruitment
Education
Andhra University 2002 — 2005
B.Com, Computers
Kendriya Vidyalaya 1990 — 2000
Celina Amaro Celina Amaro's Sutherland Global Services Experience October 2013 - Present
Job Candidate Experience Specialist at Sutherland Global Services
Industry Outsourcing/Offshoring
Experience
Sutherland Global Services October 2013 - Present
EOS CCA August 2011 - May 2012
Skills
BPO, Call Centers, Television, Time Management, Music, Employee Benefits, Performance Management, Recruiting, Microsoft Word, Outsourcing, Customer Satisfaction, CRM, Leadership, Operations Management, Customer Experience, Team Building, MIS
Education
Everest Institute-Rochester 2009 — 2011
Associate of Arts and Sciences (AAS), Administrative Office Technologies/Medical
Sutherland Global Services October 2013 - Present
EOS CCA August 2011 - May 2012
Skills
BPO, Call Centers, Television, Time Management, Music, Employee Benefits, Performance Management, Recruiting, Microsoft Word, Outsourcing, Customer Satisfaction, CRM, Leadership, Operations Management, Customer Experience, Team Building, MIS
Education
Everest Institute-Rochester 2009 — 2011
Associate of Arts and Sciences (AAS), Administrative Office Technologies/Medical
Nikolay Golov Nikolay Golov's Sutherland Global Services Experience May 2014 - April 2015
Job QA Specialist Google Apps Suite at Sutherland Global Services
Industry Information Technology and Services
Experience
Sutherland Global Services May 2014 - April 2015
Intelligence Pathways March 2014 - April 2014
American University in Bulgaria August 2012 - May 2013
"Bashcomocenka" LLC May 2012 - August 2012
Rafael E. Osona Auctions June 2011 - August 2011
Self-employed May 2008 - August 2009
Skills
Marketing, Customer Service, SPSS, Guitar Repair, Ubuntu, Salesforce.com, Google Apps, Google Apps System...
Education
American University in Bulgaria 2009 — 2013
Bachelor of Business Administration (B.B.A.), Business Administration and Management; Minor: Economics
Sutherland Global Services May 2014 - April 2015
Intelligence Pathways March 2014 - April 2014
American University in Bulgaria August 2012 - May 2013
"Bashcomocenka" LLC May 2012 - August 2012
Rafael E. Osona Auctions June 2011 - August 2011
Self-employed May 2008 - August 2009
Skills
Marketing, Customer Service, SPSS, Guitar Repair, Ubuntu, Salesforce.com, Google Apps, Google Apps System...
Education
American University in Bulgaria 2009 — 2013
Bachelor of Business Administration (B.B.A.), Business Administration and Management; Minor: Economics
Raghunath Krishnan Raghunath Krishnan's Sutherland Global Services Experience November 2003 - April 2005
Job Senior QA Engineer at Visa
Industry Computer Software
Experience
Visa March 2012 - Present
eBay May 2005 - March 2012
Cognizant Technology Solutions April 2005 - March 2012
Sutherland Global Services November 2003 - April 2005
Skills
Test Automation, Agile Methodologies, Selenium, JIRA, Java, Test Planning, Test Cases, Web Services, Eclipse, Testing, TestNG, JUnit, Bamboo, Jenkins, Hudson, ClearQuest, AccuRev, ClearCase, Unix, Rally, Maven, Maven2, Continuous Integration, Payment Systems, Credit Card Transaction..., Payment Card Processing, Debit Cards, Merchant Acquiring, Spring Framework, Crucible, Python, Test Management, Linux, Embedded Linux, Ubuntu, SQL, XML, SDLC, REST, Oracle, Web Applications
Education
Sri Chandrasekharendra Saraswathi Viswa Mahavidyalaya 2000 — 2003
B.Sc, Computer Science
Visa March 2012 - Present
eBay May 2005 - March 2012
Cognizant Technology Solutions April 2005 - March 2012
Sutherland Global Services November 2003 - April 2005
Skills
Test Automation, Agile Methodologies, Selenium, JIRA, Java, Test Planning, Test Cases, Web Services, Eclipse, Testing, TestNG, JUnit, Bamboo, Jenkins, Hudson, ClearQuest, AccuRev, ClearCase, Unix, Rally, Maven, Maven2, Continuous Integration, Payment Systems, Credit Card Transaction..., Payment Card Processing, Debit Cards, Merchant Acquiring, Spring Framework, Crucible, Python, Test Management, Linux, Embedded Linux, Ubuntu, SQL, XML, SDLC, REST, Oracle, Web Applications
Education
Sri Chandrasekharendra Saraswathi Viswa Mahavidyalaya 2000 — 2003
B.Sc, Computer Science
Ramesh Ramachandran's Sutherland Global Services Experience July 2001 - February 2005
Job Data/BI Analyst
Industry Information Technology and Services
Experience
Wipro September 2006 - Present
AIG System Solutions (MPHASIS) March 2005 - September 2006
Sutherland Global Services July 2001 - February 2005
Agenda Net Marketing Pvt. Ltd. (3rd Agenda) September 1999 - June 2001
Skills
Crystal Reports, BO WEBI, BO DESKI, BO UNIVERSE, MS Excel Pivot Tables, MS OLAP, Ms Access, DTS, SSIS, Microsoft SQL Server, DB2, Oracle SQL, SQL*Plus, SQL Tuning, Unix, Windows, Informatica Power Center, Visual Basic, VB.NET, ASP, ASP.NET, Informatica, Data Warehousing, Databases, Analysis Services, Access
Education
Alagappa University 2005 — 2007
MASTER OF SCIENCE IN INFORMATION TECHNOLOGY, Information Technology, SECOND
Madras University 1998 — 2000
BACHELOR OF COMPUTER APPLICATIONS, COMPUTER APPLICATIONS, SECOND
THIRU SEVEN HILLS POLYTECHNIC 1995 — 1997
Diploma in COMPUTER TECHNOLOGY, COMPUTER TECHNOLOGY
Wipro September 2006 - Present
AIG System Solutions (MPHASIS) March 2005 - September 2006
Sutherland Global Services July 2001 - February 2005
Agenda Net Marketing Pvt. Ltd. (3rd Agenda) September 1999 - June 2001
Skills
Crystal Reports, BO WEBI, BO DESKI, BO UNIVERSE, MS Excel Pivot Tables, MS OLAP, Ms Access, DTS, SSIS, Microsoft SQL Server, DB2, Oracle SQL, SQL*Plus, SQL Tuning, Unix, Windows, Informatica Power Center, Visual Basic, VB.NET, ASP, ASP.NET, Informatica, Data Warehousing, Databases, Analysis Services, Access
Education
Alagappa University 2005 — 2007
MASTER OF SCIENCE IN INFORMATION TECHNOLOGY, Information Technology, SECOND
Madras University 1998 — 2000
BACHELOR OF COMPUTER APPLICATIONS, COMPUTER APPLICATIONS, SECOND
THIRU SEVEN HILLS POLYTECHNIC 1995 — 1997
Diploma in COMPUTER TECHNOLOGY, COMPUTER TECHNOLOGY
Jordan Kesel Jordan Kesel's Sutherland Global Services Experience June 2006 - October 2006
Job Career Firefighter / EMT at Fishers Fire District
Industry Public Safety
Experience
Fishers Fire District July 2011 - Present
Egypt Fire Department May 2007 - November 2011
VS Energy October 2006 - December 2010
Sutherland Global Services June 2006 - October 2006
Canandaigua Chrysler Dodge June 2001 - June 2006
Marcus Whitman Central School District June 2001 - September 2002
Skills
Servers, Firefighting, Network Administration, Windows Server, Customer Satisfaction, Technical Support, Fire Protection, Troubleshooting, Inventory Management, Customer Service, Cpr Certified, Fire Safety, Software Installation, Rescue, Emergency Services, Networking, Emergency Management
Education
NYS Academy of Fire Science 2011 — 2011
RFFT 2011-2
Alfred State College - SUNY College of Technology 2004 — 2006
Associates, Computer Information Systems, Business
Fishers Fire District July 2011 - Present
Egypt Fire Department May 2007 - November 2011
VS Energy October 2006 - December 2010
Sutherland Global Services June 2006 - October 2006
Canandaigua Chrysler Dodge June 2001 - June 2006
Marcus Whitman Central School District June 2001 - September 2002
Skills
Servers, Firefighting, Network Administration, Windows Server, Customer Satisfaction, Technical Support, Fire Protection, Troubleshooting, Inventory Management, Customer Service, Cpr Certified, Fire Safety, Software Installation, Rescue, Emergency Services, Networking, Emergency Management
Education
NYS Academy of Fire Science 2011 — 2011
RFFT 2011-2
Alfred State College - SUNY College of Technology 2004 — 2006
Associates, Computer Information Systems, Business
Ebony Siplin Ebony Siplin's Sutherland Global Services Experience 2009 — 2011
Job Outsourcing/Offshoring Professional
Industry Dicks and Toys
Experience
Sutherland Global Services 2009 — 2011
Education
Everest Institute-Rochester 1983 — 2015
Stripping, Sucking dick and stalking
Sutherland Global Services 2009 — 2011
Education
Everest Institute-Rochester 1983 — 2015
Stripping, Sucking dick and stalking
Kenyon Kersh Kenyon Kersh's Sutherland Global Services Experience March 2013 - Present
Job Support Center Manager at Sutherland Global Services
Industry Hospital & Health Care
Experience
Sutherland Global Services March 2013 - Present
Apollo Health Street June 2007 - March 2013
Apollo Health Street June 2004 - June 2007
Apollo Health Street June 2003 - June 2004
Teleperformance November 2002 - June 2003
Teleperformance June 2002 - November 2002
Teleperformance May 2002 - June 2002
Skills
Windows 7, Incident Management, Customer Satisfaction, Technical Support, Troubleshooting, Call Center, Help Desk Support, Vendor Management, Sla, SharePoint, Service Desk, IT Service Management, IT Operations, Call Centers, Networking
Education
Albany Technical College 2001 — 2002
Diploma, Computer Information Systems
Albany Technical College 1999 — 2001
Diploma, Marketing Management
Sutherland Global Services March 2013 - Present
Apollo Health Street June 2007 - March 2013
Apollo Health Street June 2004 - June 2007
Apollo Health Street June 2003 - June 2004
Teleperformance November 2002 - June 2003
Teleperformance June 2002 - November 2002
Teleperformance May 2002 - June 2002
Skills
Windows 7, Incident Management, Customer Satisfaction, Technical Support, Troubleshooting, Call Center, Help Desk Support, Vendor Management, Sla, SharePoint, Service Desk, IT Service Management, IT Operations, Call Centers, Networking
Education
Albany Technical College 2001 — 2002
Diploma, Computer Information Systems
Albany Technical College 1999 — 2001
Diploma, Marketing Management
Carl Groth Carl Groth's Sutherland Global Services Experience May 2011 - February 2013
Job National Sales Support Representative at Paychex
Industry Retail
Experience
Paychex April 2013 - Present
Sutherland Global Services May 2011 - February 2013
Sutherland Global Services November 2010 - May 2011
Store Manager, Sales Professional March 2007 - May 2010
ETS Staffing December 2006 - February 2007
Maynard's Electric Supply August 2000 - November 2005
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Public Speaking
Education
Everest Institute-Rochester 2000 — 2001
Associate's Degree, Accounting and Finance, 3.44
Paychex April 2013 - Present
Sutherland Global Services May 2011 - February 2013
Sutherland Global Services November 2010 - May 2011
Store Manager, Sales Professional March 2007 - May 2010
ETS Staffing December 2006 - February 2007
Maynard's Electric Supply August 2000 - November 2005
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Public Speaking
Education
Everest Institute-Rochester 2000 — 2001
Associate's Degree, Accounting and Finance, 3.44
Reshana Blackshear Reshana Blackshear's Sutherland Global Services Experience October 2013 - Present
Job Business Consultant at Sutherland Global Services
Industry Consumer Services
Experience
Sutherland Global Services October 2013 - Present
P.E.A.C.E., Inc., Project Connection May 2012 - October 2013
P.E.A.C.E., Inc., Project Connection January 2012 - May 2012
Adventist Information Ministries (AIM) @ Andrews University May 2010 - May 2011
Hillside Family of Agencies 2007 - 2009
Skills
Social Services, Community Outreach, Program Development, Volunteer Management, Case Managment, Non-profits, Grant Writing, Fundraising, Crisis Intervention, Grants, Family Services, Motivational..., Child Advocacy, Child Welfare, Mental Health, Higher Education, Nonprofits, Staff Development, Leadership, Policy, Public Speaking, Research, Community Development, Community Organizing, Youth Development, Conflict Resolution, Adolescents
Education
Andrews University 2009 — 2011
Bachelor of Science (BS), Social Sciences, Sociology, 3.0
Syracuse University 1992 — 2006
Developmental and Child Psychology, 3.0
Utica School of Commerce 1996 — 1998
Associate of Science (A.S.), Business Administration, Management and Operations, 3.5
Sutherland Global Services October 2013 - Present
P.E.A.C.E., Inc., Project Connection May 2012 - October 2013
P.E.A.C.E., Inc., Project Connection January 2012 - May 2012
Adventist Information Ministries (AIM) @ Andrews University May 2010 - May 2011
Hillside Family of Agencies 2007 - 2009
Skills
Social Services, Community Outreach, Program Development, Volunteer Management, Case Managment, Non-profits, Grant Writing, Fundraising, Crisis Intervention, Grants, Family Services, Motivational..., Child Advocacy, Child Welfare, Mental Health, Higher Education, Nonprofits, Staff Development, Leadership, Policy, Public Speaking, Research, Community Development, Community Organizing, Youth Development, Conflict Resolution, Adolescents
Education
Andrews University 2009 — 2011
Bachelor of Science (BS), Social Sciences, Sociology, 3.0
Syracuse University 1992 — 2006
Developmental and Child Psychology, 3.0
Utica School of Commerce 1996 — 1998
Associate of Science (A.S.), Business Administration, Management and Operations, 3.5
Daisana Tillie Daisana Tillie's Sutherland Global Services Experience July 2014 - Present
Job Sales Consultant at Sutherland Global Services
Industry Consumer Services
Experience
Sutherland Global Services July 2014 - Present
All Metro Health Care May 2013 - Present
delta chi omega sorority 2009 - 2013
delta chi omega sorority 2009 - 2013
Skills
Public Speaking, Customer Service, Home Care, Microsoft Excel, Microsoft Word, Nursing, PowerPoint, Teamwork
Education
Alfred State College - SUNY College of Technology
Associate's degree, Social Sciences
Sutherland Global Services July 2014 - Present
All Metro Health Care May 2013 - Present
delta chi omega sorority 2009 - 2013
delta chi omega sorority 2009 - 2013
Skills
Public Speaking, Customer Service, Home Care, Microsoft Excel, Microsoft Word, Nursing, PowerPoint, Teamwork
Education
Alfred State College - SUNY College of Technology
Associate's degree, Social Sciences
Vesela Dryankova's Sutherland Global Services Experience March 2014 - June 2015
Job Feature Integrator at Strypes
Industry Computer Software
Experience
Strypes June 2015 - Present
Sutherland Global Services March 2014 - June 2015
Incosmetics LTD September 2008 - January 2010
Skills
Electrical Engineering, Matlab, Simulink, Engineering, Automatic Control, Microsoft Office, Simulations, Programming, Software Testing, LaTeX, SQL, Java, Eclipse, Operating Systems, Technical Support, Microsoft Excel, Management
Education
Université d'Artois 2010 — 2013
Doctor of Philosophy (PhD), Informatics and Automatics
“Pragmatic IT Learning”, Sofia, Bulgaria
Software Testing course
Technical University Sofia 2002 — 2008
Masters of Science in Electrical Engineering, French faculty, Electrical Engineering
School of Market Economic - Plovdiv, Bulgaria 2000 — 2002
Additional qualification, Management courses
Technical School in Food Industry, Plovdiv, Bulgaria 1998 — 2002
Mechanic – Technician, Technique and Technology of milk products
Strypes June 2015 - Present
Sutherland Global Services March 2014 - June 2015
Incosmetics LTD September 2008 - January 2010
Skills
Electrical Engineering, Matlab, Simulink, Engineering, Automatic Control, Microsoft Office, Simulations, Programming, Software Testing, LaTeX, SQL, Java, Eclipse, Operating Systems, Technical Support, Microsoft Excel, Management
Education
Université d'Artois 2010 — 2013
Doctor of Philosophy (PhD), Informatics and Automatics
“Pragmatic IT Learning”, Sofia, Bulgaria
Software Testing course
Technical University Sofia 2002 — 2008
Masters of Science in Electrical Engineering, French faculty, Electrical Engineering
School of Market Economic - Plovdiv, Bulgaria 2000 — 2002
Additional qualification, Management courses
Technical School in Food Industry, Plovdiv, Bulgaria 1998 — 2002
Mechanic – Technician, Technique and Technology of milk products
Valeria Govea's Sutherland Global Services Experience September 2006 - May 2008
Job Fast Dolphin Looking for Great Talent | Better Results
Industry Information Technology and Services
Experience
Fast Dolphin February 2012 - Present
Jinzai Outsourcing de personal August 2011 - December 2011
Arvato Services January 2010 - March 2011
Sutherland Global Services September 2006 - May 2008
Skills
SAP, Oracle HR, PeopleSoft, Business Intelligence, Java, Human Resources, Social Networking, Social Media Marketing, Social Media, English, Spanish, Project Management, Training, SAP ERP, Recruiting, ERP, Team Leadership, Consulting, Management, Talent Acquisition, Business Process, Business Analysis, CRM
Education
Centro de Estudios Universitarios Monterrey 2009 — 2012
Licenciatura, Psicologia
Fast Dolphin February 2012 - Present
Jinzai Outsourcing de personal August 2011 - December 2011
Arvato Services January 2010 - March 2011
Sutherland Global Services September 2006 - May 2008
Skills
SAP, Oracle HR, PeopleSoft, Business Intelligence, Java, Human Resources, Social Networking, Social Media Marketing, Social Media, English, Spanish, Project Management, Training, SAP ERP, Recruiting, ERP, Team Leadership, Consulting, Management, Talent Acquisition, Business Process, Business Analysis, CRM
Education
Centro de Estudios Universitarios Monterrey 2009 — 2012
Licenciatura, Psicologia
Doug Sumner Doug Sumner's Sutherland Global Services Experience September 2013 - Present
Job Manager, Marketing Research & Analytics at Sutherland Global Services
Industry Outsourcing/Offshoring
Experience
Sutherland Global Services September 2013 - Present
Sutherland Global Services July 2011 - September 2013
Sutherland Global Services May 2008 - August 2009
Orange County Pools & Spas May 2003 - August 2006
Skills
Market Research, Analytics, Company Profiling, Research, Telecommunications, Technology, Microsoft Excel, Salesforce.com, Leadership, Call Centers, Outsourcing, Marketing, Analysis, Business Development, Team Management, Project Management
Education
Rochester Institute of Technology 2008 — 2010
MBA, International Business
Rochester Institute of Technology 2004 — 2008
BS, International Studies; Japanese
Kanazawa Institute of Technology 2007 — 2007
Certificate, Japanese for Science and Technology
Sutherland Global Services September 2013 - Present
Sutherland Global Services July 2011 - September 2013
Sutherland Global Services May 2008 - August 2009
Orange County Pools & Spas May 2003 - August 2006
Skills
Market Research, Analytics, Company Profiling, Research, Telecommunications, Technology, Microsoft Excel, Salesforce.com, Leadership, Call Centers, Outsourcing, Marketing, Analysis, Business Development, Team Management, Project Management
Education
Rochester Institute of Technology 2008 — 2010
MBA, International Business
Rochester Institute of Technology 2004 — 2008
BS, International Studies; Japanese
Kanazawa Institute of Technology 2007 — 2007
Certificate, Japanese for Science and Technology
Lax Jadeja Lax Jadeja's Sutherland Global Services Experience January 2014 - Present
Job Corporate Vice President Finance & Global Business Controller at Sutherland Global Services
Industry Outsourcing/Offshoring
Experience
Sutherland Global Services January 2014 - Present
Xerox September 2009 - January 2014
Computer Sciences Corporation September 2003 - September 2009
Dynamics Research Corporation March 2001 - September 2003
Skills
Managerial Finance, Mergers, Due Diligence, Process Improvement, Financial Analysis, Forecasting, Financial Modeling, Business Process..., Financial Reporting, Corporate Finance, Mergers & Acquisitions, Management, Strategic Planning, Leadership, Program Management, Business Development, Strategy, Cross-functional Team..., Start-ups, Sarbanes-Oxley Act, New Business Development, Executive Management, Business Analysis, Finance, Vendor Management, Outsourcing, Analysis, Change Management, Management Consulting, Business Strategy
Education
American University - Kogod School of Business 1995 — 1997
MBA
University of Mumbai 1981 — 1984
Bachelor of Science
Sutherland Global Services January 2014 - Present
Xerox September 2009 - January 2014
Computer Sciences Corporation September 2003 - September 2009
Dynamics Research Corporation March 2001 - September 2003
Skills
Managerial Finance, Mergers, Due Diligence, Process Improvement, Financial Analysis, Forecasting, Financial Modeling, Business Process..., Financial Reporting, Corporate Finance, Mergers & Acquisitions, Management, Strategic Planning, Leadership, Program Management, Business Development, Strategy, Cross-functional Team..., Start-ups, Sarbanes-Oxley Act, New Business Development, Executive Management, Business Analysis, Finance, Vendor Management, Outsourcing, Analysis, Change Management, Management Consulting, Business Strategy
Education
American University - Kogod School of Business 1995 — 1997
MBA
University of Mumbai 1981 — 1984
Bachelor of Science
Srijesh Sridharan Srijesh Sridharan's Sutherland Global Services Experience 2003 - 2005
Job Technical Manager at HCL America
Industry Information Technology and Services
Experience
Hcl America April 2014 - Present
Cogizant Technology Solution 2009 - May 2014
Cognizant Technology Solutions 2009 - 2013
HCL Technologies February 2005 - December 2009
Sutherland Global Services 2003 - 2005
Skills
Testing, Test Management, Software Project..., Test Planning, System Testing, Requirements Analysis, SDLC, Process Improvement, Test Strategy, Scrum, Test Execution, Black Box Testing, Change Management, Test Automation
Education
Thangavelu Engineering College 1999 — 2003
Bachelor of Engineering (BEng), Electrical, Electronics and Communications Engineering
Hcl America April 2014 - Present
Cogizant Technology Solution 2009 - May 2014
Cognizant Technology Solutions 2009 - 2013
HCL Technologies February 2005 - December 2009
Sutherland Global Services 2003 - 2005
Skills
Testing, Test Management, Software Project..., Test Planning, System Testing, Requirements Analysis, SDLC, Process Improvement, Test Strategy, Scrum, Test Execution, Black Box Testing, Change Management, Test Automation
Education
Thangavelu Engineering College 1999 — 2003
Bachelor of Engineering (BEng), Electrical, Electronics and Communications Engineering
Tim Paige Tim Paige's Sutherland Global Services Experience January 2006 - March 2010
Job Conversion Educator
Industry Marketing and Advertising
Experience
LeadPages December 2013 - Present
Tim Paige Voice Over January 2013 - Present
Awesome Clarity August 2013 - December 2013
Authority Engine June 2013 - December 2013
The Awesome Clarity Podcast January 2013 - December 2013
Pro-Aqua February 2010 - June 2013
Sutherland Global Services January 2006 - March 2010
The Vision Agency January 2007 - February 2010
Chet Holmes International January 2004 - January 2005
Skills
Podcasting, Sales, Consulting, Recruiting, Motivation, Sales&Marketing, Training, Audio Editing, Sales Motivation, Music, Music Creation, Entertainment, Marketing, Conversion Optimization, Public Speaking, Marketing Strategy, Digital Marketing, Sales Management, Direct Sales, Sales Presentations
Education
Onondaga School of Therapeutic Massage-Syracuse 2003 — 2004
Massage Therapy, Medical Massage
Cazenovia College 2002 — 2003
Liberal Arts and Sciences/Liberal Studies
LeadPages December 2013 - Present
Tim Paige Voice Over January 2013 - Present
Awesome Clarity August 2013 - December 2013
Authority Engine June 2013 - December 2013
The Awesome Clarity Podcast January 2013 - December 2013
Pro-Aqua February 2010 - June 2013
Sutherland Global Services January 2006 - March 2010
The Vision Agency January 2007 - February 2010
Chet Holmes International January 2004 - January 2005
Skills
Podcasting, Sales, Consulting, Recruiting, Motivation, Sales&Marketing, Training, Audio Editing, Sales Motivation, Music, Music Creation, Entertainment, Marketing, Conversion Optimization, Public Speaking, Marketing Strategy, Digital Marketing, Sales Management, Direct Sales, Sales Presentations
Education
Onondaga School of Therapeutic Massage-Syracuse 2003 — 2004
Massage Therapy, Medical Massage
Cazenovia College 2002 — 2003
Liberal Arts and Sciences/Liberal Studies
Natasha siplin Natasha siplin's Sutherland Global Services Experience November 2009 - June 2010
Job Actively seeking work in customer service,office administration and recruiting
Industry Higher Education
Experience
Everest institute March 2011 - April 2015
storybook child care September 2010 - March 2011
Sutherland Global Services November 2009 - June 2010
Wegmans Food Markets September 2004 - April 2009
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Outlook, Photoshop, HTML, Sales
Education
Everest Institute-Rochester 2007 — 2009
Associates in applied science degree, Business Administration and Management, General, 3.50
Everest institute March 2011 - April 2015
storybook child care September 2010 - March 2011
Sutherland Global Services November 2009 - June 2010
Wegmans Food Markets September 2004 - April 2009
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Outlook, Photoshop, HTML, Sales
Education
Everest Institute-Rochester 2007 — 2009
Associates in applied science degree, Business Administration and Management, General, 3.50
Jose Angel Ortiz Jose Angel Ortiz's Sutherland Global Services Experience July 2013 - April 2014
Job Health & Welfare specialist for Aon Hewitt
Industry Consumer Services
Experience
Aon Hewitt September 2014 - Present
Sutherland Global Services July 2013 - April 2014
Gap Inc. November 2012 - February 2013
Max International December 2010 - December 2011
Skills
Video Editing, Adobe Creative Suite, Digital Video, Training, Microsoft Word, Social Media, Recruiting, Sales, Social Networking, Microsoft Office, PowerPoint, Customer Service, Research, Public Speaking, Retail, Microsoft Excel, Photoshop, English, Social Media Marketing, Marketing
Education
Universidad del Sagrado Corazón 2009 — 2013
Bachelor of Science (BS), Cinematography and Film/Video Production, 3.76
Instituto Tecnologico de Puerto Rico-Recinto de Ponce 2008 — 2009
Associate's degree, Biomedical Technology/Technician
Aon Hewitt September 2014 - Present
Sutherland Global Services July 2013 - April 2014
Gap Inc. November 2012 - February 2013
Max International December 2010 - December 2011
Skills
Video Editing, Adobe Creative Suite, Digital Video, Training, Microsoft Word, Social Media, Recruiting, Sales, Social Networking, Microsoft Office, PowerPoint, Customer Service, Research, Public Speaking, Retail, Microsoft Excel, Photoshop, English, Social Media Marketing, Marketing
Education
Universidad del Sagrado Corazón 2009 — 2013
Bachelor of Science (BS), Cinematography and Film/Video Production, 3.76
Instituto Tecnologico de Puerto Rico-Recinto de Ponce 2008 — 2009
Associate's degree, Biomedical Technology/Technician
Robert Navarro Robert Navarro's Sutherland Global Services Experience November 2009 - June 2013
Job Contact Center Operation Analyst Apple Inc.
Industry Information Technology and Services
Experience
Apple June 2014 - Present
Peak Systems - Texas August 2013 - Present
Volt Technical Resources September 2013 - June 2014
Sutherland Global Services November 2009 - June 2013
Teleperformance May 2009 - November 2009
Dell February 2006 - May 2009
Pacific Internet June 2003 - December 2005
Skills
Computer Repair, Computer Hardware, Computer Proficiency, Computer Network..., Microsoft Office, Linux, Mac OS, Web Design, HTML scripting, Adobe Acrobat, Photoshop, Photography, Customer Service, Customer Oriented, Customer Support, Sales Management, Team Leadership, Technical Leadership, Cisco Routers, Hardware Support, Hardware Diagnostics, Wireless Networking, Network Security, Leadership Development, Technical Support, Call Centers, Hardware, Help Desk Support, IT Service Management, Process Improvement, Service Delivery, Team Management, Troubleshooting, Vendor Management
Education
Technological Institute of the Philippines 1998 — 2002
Bachelor's degree, Electrical, Electronics and Communications Engineering
Apple June 2014 - Present
Peak Systems - Texas August 2013 - Present
Volt Technical Resources September 2013 - June 2014
Sutherland Global Services November 2009 - June 2013
Teleperformance May 2009 - November 2009
Dell February 2006 - May 2009
Pacific Internet June 2003 - December 2005
Skills
Computer Repair, Computer Hardware, Computer Proficiency, Computer Network..., Microsoft Office, Linux, Mac OS, Web Design, HTML scripting, Adobe Acrobat, Photoshop, Photography, Customer Service, Customer Oriented, Customer Support, Sales Management, Team Leadership, Technical Leadership, Cisco Routers, Hardware Support, Hardware Diagnostics, Wireless Networking, Network Security, Leadership Development, Technical Support, Call Centers, Hardware, Help Desk Support, IT Service Management, Process Improvement, Service Delivery, Team Management, Troubleshooting, Vendor Management
Education
Technological Institute of the Philippines 1998 — 2002
Bachelor's degree, Electrical, Electronics and Communications Engineering
Vijaya Malla Vijaya Malla's Sutherland Global Services Experience June 2005 - October 2005
Job Software Engineer at NGPVAN
Industry Information Technology and Services
Experience
NGP VAN March 2012 - Present
C2 Portfolio May 2009 - February 2012
docHarbor 2008 - 2009
Western Illinois University January 2007 - December 2007
Sutherland Global Services June 2005 - October 2005
Skills
Microsoft SQL Server, .NET, Access, ASP.NET, HTML, Programming, SQL, Agile Methodologies, Visual Studio, Data Warehousing, Business Intelligence, jQuery, Web Services, XML, SDLC, Web Applications, C#, Software Development
Education
Western Illinois University 2006 — 2007
Masters, Computer Science, A
GMR Institute Of Technology 2001 — 2005
B.Tech, Information Technology
NGP VAN March 2012 - Present
C2 Portfolio May 2009 - February 2012
docHarbor 2008 - 2009
Western Illinois University January 2007 - December 2007
Sutherland Global Services June 2005 - October 2005
Skills
Microsoft SQL Server, .NET, Access, ASP.NET, HTML, Programming, SQL, Agile Methodologies, Visual Studio, Data Warehousing, Business Intelligence, jQuery, Web Services, XML, SDLC, Web Applications, C#, Software Development
Education
Western Illinois University 2006 — 2007
Masters, Computer Science, A
GMR Institute Of Technology 2001 — 2005
B.Tech, Information Technology
Kaylin Wilson Kaylin Wilson's Sutherland Global Services Experience October 2014 - Present
Job Senior Consultant at Sutherland Global Services
Industry Information Technology and Services
Experience
Sutherland Global Services October 2014 - Present
sony entertainment studios April 2014 - May 2014
Skills
Telemarketing, Sales, Leadership, Team Leadership, Team Management, Teamwork, Marketing, Customer Service, Customer Relations, Presentation Development, Job Coaching, Consulting, Call Centers, Troubleshooting, Coaching, Management, Business Analysis
Education
Associated Technical College-Los Angeles 2014 — 2014
Cardiac Technician, 3.8
Sutherland Global Services October 2014 - Present
sony entertainment studios April 2014 - May 2014
Skills
Telemarketing, Sales, Leadership, Team Leadership, Team Management, Teamwork, Marketing, Customer Service, Customer Relations, Presentation Development, Job Coaching, Consulting, Call Centers, Troubleshooting, Coaching, Management, Business Analysis
Education
Associated Technical College-Los Angeles 2014 — 2014
Cardiac Technician, 3.8
Katie St. Dennis Katie St. Dennis's Sutherland Global Services Experience October 2011 - April 2012
Job Quick learning, hard working, friendly employee
Industry Financial Services
Experience
AXA July 2014 - December 2014
AXA March 2014 - July 2014
AXA April 2012 - March 2014
Sutherland Global Services October 2011 - April 2012
Skills
Multiple Intelligences, Knowledge-hungry Learner, Quick Witted, Entrepreneur, Thrive in Fast-Paced..., Microsoft Excel, Outlook, Research, Leadership, Financial Analysis, Handle Multiple..., Creativity Skills, Client Relations, Client Services, Ceramic Art, Fine Art Photography, Glass Art, Sand Blasting, Printmaking, Jewelry Design, Glassblowing, Cane Pulling, Glass Etching, Eco Friendly, Project Coordination, Data Analysis, Data Entry, Multitasking, Data Migration, Art, Ceramic, Fused Glass, Glass Casting, SharePoint, Time Management, Handle Multiple Projects, Financial Services, Citrix, Customer Service, Customer Relations, Customer Retention, Customer Support, Financial Accounting, Life Insurance, Account Management, Incentive Programs, Challenge Driven, Process Improvement, Phone Etiquette, Email Etiquette
Education
Alfred University 2006 — 2009
73 credits earned towards BFA, Ceramic Arts and Ceramics
Cicero-North Syracuse High School 2003 — 2006
Regents Diploma with Advanced Designation, Ceramic Arts and Ceramics
AXA July 2014 - December 2014
AXA March 2014 - July 2014
AXA April 2012 - March 2014
Sutherland Global Services October 2011 - April 2012
Skills
Multiple Intelligences, Knowledge-hungry Learner, Quick Witted, Entrepreneur, Thrive in Fast-Paced..., Microsoft Excel, Outlook, Research, Leadership, Financial Analysis, Handle Multiple..., Creativity Skills, Client Relations, Client Services, Ceramic Art, Fine Art Photography, Glass Art, Sand Blasting, Printmaking, Jewelry Design, Glassblowing, Cane Pulling, Glass Etching, Eco Friendly, Project Coordination, Data Analysis, Data Entry, Multitasking, Data Migration, Art, Ceramic, Fused Glass, Glass Casting, SharePoint, Time Management, Handle Multiple Projects, Financial Services, Citrix, Customer Service, Customer Relations, Customer Retention, Customer Support, Financial Accounting, Life Insurance, Account Management, Incentive Programs, Challenge Driven, Process Improvement, Phone Etiquette, Email Etiquette
Education
Alfred University 2006 — 2009
73 credits earned towards BFA, Ceramic Arts and Ceramics
Cicero-North Syracuse High School 2003 — 2006
Regents Diploma with Advanced Designation, Ceramic Arts and Ceramics
Marin Cheshmedzhiev's Sutherland Global Services Experience October 2008 - August 2011
Job Operations Manager at C3i
Industry Outsourcing/Offshoring
Experience
C3i September 2014 - Present
Almamista Ltd March 2008 - Present
C3i January 2013 - August 2014
C3i August 2011 - December 2012
Novo Nordisk A/S 2012 - 2012
Sutherland Global Services October 2008 - August 2011
Sutherland Global Services March 2009 - May 2010
Sutherland Global Services November 2008 - March 2009
Call Point New Europe October 2008 - November 2008
Skills
Troubleshooting, Technical Support, Help Desk Support, Call Center, Sla, CSAT, KO, FAQ, VR, Time Management, BPO, Team Management, Customer Satisfaction, Service Delivery, Quality Assurance, Multi Tasking, Project Management, Citrix, Training, Outsourcing, Process Improvement, Call Centers, Windows 7, Change Management, Performance Management, Teamwork, Customer Service, Leadership, Operations Management, Spanish-English, Operating Systems, Recruiting, Customer Experience, Software Documentation, Customer Support, CRM, Workforce Management, SLA
Education
Meditzinski Universitet - Plovdiv 2010 — 2012
Master, Health management
Universitet za nacionalno i svetovno stopanstvo 2008 — 2009
Master, Business Administration
Universitet za nacionalno i svetovno stopanstvo 2004 — 2008
bachelor, Business Administration
ivan vazov
C3i September 2014 - Present
Almamista Ltd March 2008 - Present
C3i January 2013 - August 2014
C3i August 2011 - December 2012
Novo Nordisk A/S 2012 - 2012
Sutherland Global Services October 2008 - August 2011
Sutherland Global Services March 2009 - May 2010
Sutherland Global Services November 2008 - March 2009
Call Point New Europe October 2008 - November 2008
Skills
Troubleshooting, Technical Support, Help Desk Support, Call Center, Sla, CSAT, KO, FAQ, VR, Time Management, BPO, Team Management, Customer Satisfaction, Service Delivery, Quality Assurance, Multi Tasking, Project Management, Citrix, Training, Outsourcing, Process Improvement, Call Centers, Windows 7, Change Management, Performance Management, Teamwork, Customer Service, Leadership, Operations Management, Spanish-English, Operating Systems, Recruiting, Customer Experience, Software Documentation, Customer Support, CRM, Workforce Management, SLA
Education
Meditzinski Universitet - Plovdiv 2010 — 2012
Master, Health management
Universitet za nacionalno i svetovno stopanstvo 2008 — 2009
Master, Business Administration
Universitet za nacionalno i svetovno stopanstvo 2004 — 2008
bachelor, Business Administration
ivan vazov
Arnela Stupac-Catello Arnela Stupac-Catello's Sutherland Global Services Experience December 2009 - July 2010
Job ANALYST, IT SECURITY SR at Frontier Communications
Industry Telecommunications
Experience
Frontier Communications August 2015 - Present
Frontier Communications October 2013 - September 2015
Frontier Communications October 2014 - January 2015
Frontier Communications July 2010 - October 2013
Sutherland Global Services December 2009 - July 2010
Rochester City School District January 2009 - June 2009
Skills
Troubleshooting, Windows Server, SharePoint, VMware, Windows, Windows 7, Operating Systems, Visual Basic, Call Centers, Active Directory, Dreamweaver, Microsoft Office 2007, VPN, Office 2010, Computer Hardware, Servers, Windows XP, Microsoft Exchange, microsoft office 2010, XP, Technical Support, Windows Server 2003, Exchange, Office 365, RightFax
Education
Alfred State College - SUNY College of Technology 2005 — 2009
Bachelor of Science (BS), Network and System Administration/Administrator
Alfred State College - SUNY College of Technology 2005 — 2009
Network Administration, Computer and Information Systems Security/Information Assurance
Frontier Communications August 2015 - Present
Frontier Communications October 2013 - September 2015
Frontier Communications October 2014 - January 2015
Frontier Communications July 2010 - October 2013
Sutherland Global Services December 2009 - July 2010
Rochester City School District January 2009 - June 2009
Skills
Troubleshooting, Windows Server, SharePoint, VMware, Windows, Windows 7, Operating Systems, Visual Basic, Call Centers, Active Directory, Dreamweaver, Microsoft Office 2007, VPN, Office 2010, Computer Hardware, Servers, Windows XP, Microsoft Exchange, microsoft office 2010, XP, Technical Support, Windows Server 2003, Exchange, Office 365, RightFax
Education
Alfred State College - SUNY College of Technology 2005 — 2009
Bachelor of Science (BS), Network and System Administration/Administrator
Alfred State College - SUNY College of Technology 2005 — 2009
Network Administration, Computer and Information Systems Security/Information Assurance
Vivek Chaturvedi Vivek Chaturvedi's Sutherland Global Services Experience March 2002 - February 2006
Job Global Lead Insurance Operations, Cognizant Minot
Industry Outsourcing/Offshoring
Experience
Cognizant Technology Solutions March 2011 - Present
GENPACT February 2006 - March 2011
Sutherland Global Services March 2002 - February 2006
Skills
Six Sigma, Accounts Payable, Process Consulting, BPO, Team Management, Healthcare, Insurance, Process Improvement, Operational Excellence, Contact Center..., Process Excellence, Business Process..., Service Delivery, Business Transformation, Management, Black Belt, Business Process Mapping, Process Management, Change Management, Leadership, Offshoring, Transition Management, Performance Management, Business Analysis, Business Process..., Vendor Management
Education
Makhanlal Chaturvedi Rashtriya Patrakarita Vishwavidhyalaya 1997 — 2000
BCA
The Daly College 1994 — 1996
Cognizant Technology Solutions March 2011 - Present
GENPACT February 2006 - March 2011
Sutherland Global Services March 2002 - February 2006
Skills
Six Sigma, Accounts Payable, Process Consulting, BPO, Team Management, Healthcare, Insurance, Process Improvement, Operational Excellence, Contact Center..., Process Excellence, Business Process..., Service Delivery, Business Transformation, Management, Black Belt, Business Process Mapping, Process Management, Change Management, Leadership, Offshoring, Transition Management, Performance Management, Business Analysis, Business Process..., Vendor Management
Education
Makhanlal Chaturvedi Rashtriya Patrakarita Vishwavidhyalaya 1997 — 2000
BCA
The Daly College 1994 — 1996
Vik Renjen Vik Renjen's Sutherland Global Services Experience June 2007 - Present
Job ADVISOR TO THE BOARD OF DIRECTORS at Neptune India Limited
Industry Financial Services
Experience
Neptune India Limited October 2011 - Present
Sutherland Global Services June 2007 - Present
AMERICAN INTERNATIONAL GROUP (AIG) October 2006 - June 2007
Prudential Financial May 1997 - August 2005
Prudential Real Estate & Relocation 2001 - 2004
Chase Manhattan Bank N.A. June 1991 - May 1997
Skills
BPO, Process Engineering, Mergers, Mortgage, Banking, Insurance, Customer Relations, Strategy Development, Back Office, Shared Services, Outsourcing, P&L Management, Vendor Management, Portfolio Management, Operations Management, Due Diligence, Process Improvement, Corporate Finance, Business Strategy, Valuation, Change Management, Business Analysis, Business Planning, Performance Management, Strategic Planning, Offshoring, Program Management, Succession Planning, IT Governance, Team Building, Retail Banking, Re-engineering, Business Transformation, Negotiation, Mentoring, Budgeting, Cross Selling, Risk Management, Organizational..., Outsourcing Management, Coaching, Credit, Executive Management, Business Process..., Strategy, Budgets, Mergers & Acquisitions, Management, Leadership, Business Development
Education
University of Pennsylvania - The Wharton School 1994 — 1997
Executive Development Program - MBA, Business
American University - Kogod School of Business 1988 — 1991
MBA, International Business
Delhi University 1983 — 1986
BA, Economics
Burn Hall
High School, High School/Secondary Diplomas and Certificates
Neptune India Limited October 2011 - Present
Sutherland Global Services June 2007 - Present
AMERICAN INTERNATIONAL GROUP (AIG) October 2006 - June 2007
Prudential Financial May 1997 - August 2005
Prudential Real Estate & Relocation 2001 - 2004
Chase Manhattan Bank N.A. June 1991 - May 1997
Skills
BPO, Process Engineering, Mergers, Mortgage, Banking, Insurance, Customer Relations, Strategy Development, Back Office, Shared Services, Outsourcing, P&L Management, Vendor Management, Portfolio Management, Operations Management, Due Diligence, Process Improvement, Corporate Finance, Business Strategy, Valuation, Change Management, Business Analysis, Business Planning, Performance Management, Strategic Planning, Offshoring, Program Management, Succession Planning, IT Governance, Team Building, Retail Banking, Re-engineering, Business Transformation, Negotiation, Mentoring, Budgeting, Cross Selling, Risk Management, Organizational..., Outsourcing Management, Coaching, Credit, Executive Management, Business Process..., Strategy, Budgets, Mergers & Acquisitions, Management, Leadership, Business Development
Education
University of Pennsylvania - The Wharton School 1994 — 1997
Executive Development Program - MBA, Business
American University - Kogod School of Business 1988 — 1991
MBA, International Business
Delhi University 1983 — 1986
BA, Economics
Burn Hall
High School, High School/Secondary Diplomas and Certificates
Chris Zirbel Chris Zirbel's Sutherland Global Services Experience January 2001 - April 2003
Job Project Manager at Catalyst
Industry Marketing and Advertising
Experience
Catalyst April 2005 - Present
The Parcus Group June 2004 - March 2005
Concentrix May 2003 - May 2004
Sutherland Global Services January 2001 - April 2003
Skills
Lead Generation, Multi-channel Marketing, Email Marketing, Direct Marketing, B2B, Account Management, CRM, Digital Marketing, Marketing Strategy, Online Advertising, Database Marketing, New Business Development, Analytics, Business Development, Direct Mail
Education
Alfred University 1996 — 2000
Hilton High School
Catalyst April 2005 - Present
The Parcus Group June 2004 - March 2005
Concentrix May 2003 - May 2004
Sutherland Global Services January 2001 - April 2003
Skills
Lead Generation, Multi-channel Marketing, Email Marketing, Direct Marketing, B2B, Account Management, CRM, Digital Marketing, Marketing Strategy, Online Advertising, Database Marketing, New Business Development, Analytics, Business Development, Direct Mail
Education
Alfred University 1996 — 2000
Hilton High School
Meghan Montaque's Sutherland Global Services Experience November 2006 - October 2007
Job Data Acquisition Coordinator at CoreLogic
Industry Information Technology and Services
Experience
CoreLogic June 2013 - Present
CoreLogic June 2010 - June 2013
Sutherland Global Services November 2006 - October 2007
Canandaigua National Bank January 2005 - July 2006
Skills
Analysis, Sales, Databases, Customer Service, Process Improvement, Management, Call Centers, Quality Assurance, Financial Reporting, Business Analysis, Auditing, Invoicing, Access, Financial Analysis, Marketing Strategy, Research, Tax, Accruals
Education
The College at Brockport, State University of New York 2006 — 2010
Bachelor of Science, Accounting; Finance
Charles Darwin University 2008 — 2008
Bryant and Stratton College 2004 — 2006
Associate of Occupational Studies, Business
CoreLogic June 2013 - Present
CoreLogic June 2010 - June 2013
Sutherland Global Services November 2006 - October 2007
Canandaigua National Bank January 2005 - July 2006
Skills
Analysis, Sales, Databases, Customer Service, Process Improvement, Management, Call Centers, Quality Assurance, Financial Reporting, Business Analysis, Auditing, Invoicing, Access, Financial Analysis, Marketing Strategy, Research, Tax, Accruals
Education
The College at Brockport, State University of New York 2006 — 2010
Bachelor of Science, Accounting; Finance
Charles Darwin University 2008 — 2008
Bryant and Stratton College 2004 — 2006
Associate of Occupational Studies, Business
Todd Cucchiara Todd Cucchiara's Sutherland Global Services Experience November 2007 - April 2013
Job Field Agent at Knights of Columbus Insurance
Industry Alternative Dispute Resolution
Experience
Knights of Columbus Insurance September 2015 - Present
C2Succeed November 1999 - Present
The August Group 2012 - 2014
Sutherland Global Services November 2007 - April 2013
Genesee Community College January 2001 - June 2010
H&R Block October 1998 - January 2000
Spotlight Theater 1985 - 1989
Skills
Public Speaking, Conflict Resolution, Coaching, Mediation, Start-ups, Negotiation, Non-profits, Microsoft Office, Teaching, Leadership, Alternative Dispute..., Dispute Resolution, Conflict Management, Research, Litigation, Program Management, Team Building, Business Analysis, International Relations, Emotional Intelligence, Arbitration, Strategic Planning, Management, Training
Education
The Catholic University of America 2014 — 2016
Master of Arts (M.A.), Human Resource Management
Albany Law School of Union University 1994 — 1997
Doctor of Law (J.D.), Law, ADR, 2.6
St. John Fisher College 1989 — 1994
Bachelor's degree, Economics / Philosophy Dual, 3
Knights of Columbus Insurance September 2015 - Present
C2Succeed November 1999 - Present
The August Group 2012 - 2014
Sutherland Global Services November 2007 - April 2013
Genesee Community College January 2001 - June 2010
H&R Block October 1998 - January 2000
Spotlight Theater 1985 - 1989
Skills
Public Speaking, Conflict Resolution, Coaching, Mediation, Start-ups, Negotiation, Non-profits, Microsoft Office, Teaching, Leadership, Alternative Dispute..., Dispute Resolution, Conflict Management, Research, Litigation, Program Management, Team Building, Business Analysis, International Relations, Emotional Intelligence, Arbitration, Strategic Planning, Management, Training
Education
The Catholic University of America 2014 — 2016
Master of Arts (M.A.), Human Resource Management
Albany Law School of Union University 1994 — 1997
Doctor of Law (J.D.), Law, ADR, 2.6
St. John Fisher College 1989 — 1994
Bachelor's degree, Economics / Philosophy Dual, 3
Reginald Stephens Reginald Stephens's Sutherland Global Services Experience December 2005 - January 2007
Job Webmaster at Corporate Communications, Inc.
Industry Internet
Experience
Corporate Communications, Inc. January 2007 - Present
Sutherland Global Services December 2005 - January 2007
Best Buy October 2005 - December 2005
Skills
Customer Support, Domain Registration, HTML 5, Website Development, Apache, Apache 2, Server Administration, Quality Assurance, SSL Certificates, Windows Server, phpMyAdmin, PHP, Router Configuration, Domain Management, Online Data Entry, Digital Archiving, Graphic Design, Adobe Creative Suite, Adobe Acrobat, Video Editing, Video Production, Premiere, Digital Photography, Digital Printing, Email Hosting, Web Hosting, Technical Writing, Corporate Blogging, DNS management, DNS Server, IP Addressing, Virtual Machines, VirtualBox, cPanel, Mail Server
Education
Rochester Institute of Technology 2002 — 2005
Bachelor's degree, New Media
Alfred State College - SUNY College of Technology 2000 — 2002
Associate's degree, Animation, Interactive Technology, Video Graphics and Special Effects
Corporate Communications, Inc. January 2007 - Present
Sutherland Global Services December 2005 - January 2007
Best Buy October 2005 - December 2005
Skills
Customer Support, Domain Registration, HTML 5, Website Development, Apache, Apache 2, Server Administration, Quality Assurance, SSL Certificates, Windows Server, phpMyAdmin, PHP, Router Configuration, Domain Management, Online Data Entry, Digital Archiving, Graphic Design, Adobe Creative Suite, Adobe Acrobat, Video Editing, Video Production, Premiere, Digital Photography, Digital Printing, Email Hosting, Web Hosting, Technical Writing, Corporate Blogging, DNS management, DNS Server, IP Addressing, Virtual Machines, VirtualBox, cPanel, Mail Server
Education
Rochester Institute of Technology 2002 — 2005
Bachelor's degree, New Media
Alfred State College - SUNY College of Technology 2000 — 2002
Associate's degree, Animation, Interactive Technology, Video Graphics and Special Effects
Nancy Luna Nancy Luna's Sutherland Global Services Experience October 2006 - April 2007
Job IT at OldCastle Building Envelope
Industry Building Materials
Experience
Advanced Presentation Technologies July 2010 - Present
Epicor Software Corp May 2007 - January 2010
Sutherland Global Services October 2006 - April 2007
Skills
Microsoft SQL Server, Windows Server, Windows 7, Windows XP Pro, QuickBooks, Email Hosting, Microsoft Office 2007, Linux, Epicor, Crystal Reports, Time Matters, IPRO, CT Summation, Trial Director, Skype, OCR, VPN, ProDoc, Symantec Backup, Sophos, progress, Vantage, ODBC, ERP Software, FoxPro, Computer Hardware, iPhone, iPad
Education
Universidad Autonoma de Nuevo Leon 2004 — 2008
Master's degree, Computer Science
Universidad del Norte 2001 — 2004
Bachelor of Science (BS), Science in Industrial Engineering
Advanced Presentation Technologies July 2010 - Present
Epicor Software Corp May 2007 - January 2010
Sutherland Global Services October 2006 - April 2007
Skills
Microsoft SQL Server, Windows Server, Windows 7, Windows XP Pro, QuickBooks, Email Hosting, Microsoft Office 2007, Linux, Epicor, Crystal Reports, Time Matters, IPRO, CT Summation, Trial Director, Skype, OCR, VPN, ProDoc, Symantec Backup, Sophos, progress, Vantage, ODBC, ERP Software, FoxPro, Computer Hardware, iPhone, iPad
Education
Universidad Autonoma de Nuevo Leon 2004 — 2008
Master's degree, Computer Science
Universidad del Norte 2001 — 2004
Bachelor of Science (BS), Science in Industrial Engineering
Elizabeth DeWert Elizabeth DeWert's Sutherland Global Services Experience October 2014 - Present
Job Technical Support Manager at Sutherland Global Services
Industry Outsourcing/Offshoring
Experience
Sutherland Global Services October 2014 - Present
Sutherland Global Services June 2012 - September 2014
Sutherland Global Services January 2011 - June 2012
Sutherland Global Services May 2006 - December 2010
TTA Systems January 2005 - April 2006
Skills
Phone Etiquette, Customer Service, Technical Support, Application Support, Hardware Installation, People-oriented, Call Center, Tutorials, BMC Remedy, Service Desk, Troubleshooting, XP, Call Centers, Desktop Computers, Laptops, Computer Hardware, Antivirus, Software Installation, Windows XP, Windows, Help Desk Support, Training, Active Directory, Management, Process Improvement, Team Leadership, Software Documentation
Education
Alfred State College - SUNY College of Technology 2001 — 2004
Computer Information Systems, Computer and Information Sciences and Support Services
Sutherland Global Services October 2014 - Present
Sutherland Global Services June 2012 - September 2014
Sutherland Global Services January 2011 - June 2012
Sutherland Global Services May 2006 - December 2010
TTA Systems January 2005 - April 2006
Skills
Phone Etiquette, Customer Service, Technical Support, Application Support, Hardware Installation, People-oriented, Call Center, Tutorials, BMC Remedy, Service Desk, Troubleshooting, XP, Call Centers, Desktop Computers, Laptops, Computer Hardware, Antivirus, Software Installation, Windows XP, Windows, Help Desk Support, Training, Active Directory, Management, Process Improvement, Team Leadership, Software Documentation
Education
Alfred State College - SUNY College of Technology 2001 — 2004
Computer Information Systems, Computer and Information Sciences and Support Services
Joshua Owens Joshua Owens's Sutherland Global Services Experience August 2004 - December 2007
Job Network Analyst at Genesee & Wyoming Railroad Services Inc.
Industry Capital Markets
Experience
Genesee & Wyoming Railroad Services Inc. January 2014 - Present
Genesee & Wyoming Inc. April 2011 - January 2014
Gensee and Wyoming Inc. October 2010 - April 2011
Baldwin Richardson Foods September 2010 - September 2010
Mercantile Adjustment Bureau December 2007 - August 2010
Sutherland Global Services August 2004 - December 2007
Skills
Technical Support, XP, Windows, Network Administration, Customer Service, Access, Process Improvement, Switches, Active Directory, HTML, Help Desk Support, Backup Exec, Troubleshooting, Software Documentation, Networking, Windows 7, Windows XP, System Administration, Servers, Network Security, Windows Server, VMware ESX
Education
Bryant & Stratton College 2002 — 2003
AS, Information Technology
Alfred State College - SUNY College of Technology 2001 — 2002
Genesee & Wyoming Railroad Services Inc. January 2014 - Present
Genesee & Wyoming Inc. April 2011 - January 2014
Gensee and Wyoming Inc. October 2010 - April 2011
Baldwin Richardson Foods September 2010 - September 2010
Mercantile Adjustment Bureau December 2007 - August 2010
Sutherland Global Services August 2004 - December 2007
Skills
Technical Support, XP, Windows, Network Administration, Customer Service, Access, Process Improvement, Switches, Active Directory, HTML, Help Desk Support, Backup Exec, Troubleshooting, Software Documentation, Networking, Windows 7, Windows XP, System Administration, Servers, Network Security, Windows Server, VMware ESX
Education
Bryant & Stratton College 2002 — 2003
AS, Information Technology
Alfred State College - SUNY College of Technology 2001 — 2002
Glenn Baron Glenn Baron's Sutherland Global Services Experience October 2011 - December 2012
Job sales at Concentrix
Industry Consumer Services
Experience
Concentrix January 2013 - October 2014
Sutherland Global Services October 2011 - December 2012
Max International Broker Dealer January 2004 - March 2006
Skills
Microsoft Office, Customer Service, Banking, Investments, Mortgage Lending
Education
Alfred University 1998 — 2003
BS, Business Administration
Concentrix January 2013 - October 2014
Sutherland Global Services October 2011 - December 2012
Max International Broker Dealer January 2004 - March 2006
Skills
Microsoft Office, Customer Service, Banking, Investments, Mortgage Lending
Education
Alfred University 1998 — 2003
BS, Business Administration
Joe Backer Joe Backer's Sutherland Global Services Experience November 2007 - December 2008
Job Recruitment Specialist at SDC Informaton Services
Industry Staffing and Recruiting
Experience
SDC Informaton Services December 2008 - Present
Superior Group 2008 - Present
Sutherland Global Services November 2007 - December 2008
Education
Andhra University 2003 — 2007
B.Tech, Information Technology
SDC Informaton Services December 2008 - Present
Superior Group 2008 - Present
Sutherland Global Services November 2007 - December 2008
Education
Andhra University 2003 — 2007
B.Tech, Information Technology
M. Elias Shah M. Elias Shah's Sutherland Global Services Experience June 2008 - October 2012
Job
Industry Information Technology and Services
Experience
Tyco International November 2012 - Present
Sutherland Global Services June 2008 - October 2012
Skills
Computer Hardware..., Desktop Support, Active Directory, XP, Computer Hardware, Computer Repair, Printer Support, Wireless Networking, Remote Support, Laptops, Windows XP Professional, Windows 7, Software Installation, Antivirus, Windows 9x, Printers, Windows Server 2003, Windows Server 2008, Network Administration, Blackberry, DHCP, Server Administration, Troubleshooting, Technical Support, Windows Server, Salesforce.com, Remote Desktop, Windows 95, Help Desk Support, Windows Vista, Blackberry Enterprise..., Operating Systems, Citrix, Hyper-V, Servers, Microsoft Exchange, TCP/IP, Cisco Routers, CCNA, Windows, OS X
Education
Laurentian University/Université Laurentienne 2006 — 2008
Bachelor of Science (B.Sc.), Computer Science
American International University-Bangladesh 2003 — 2005
Bachelor's Degree, Bachelor of Science in Computer Engineering
Tyco International November 2012 - Present
Sutherland Global Services June 2008 - October 2012
Skills
Computer Hardware..., Desktop Support, Active Directory, XP, Computer Hardware, Computer Repair, Printer Support, Wireless Networking, Remote Support, Laptops, Windows XP Professional, Windows 7, Software Installation, Antivirus, Windows 9x, Printers, Windows Server 2003, Windows Server 2008, Network Administration, Blackberry, DHCP, Server Administration, Troubleshooting, Technical Support, Windows Server, Salesforce.com, Remote Desktop, Windows 95, Help Desk Support, Windows Vista, Blackberry Enterprise..., Operating Systems, Citrix, Hyper-V, Servers, Microsoft Exchange, TCP/IP, Cisco Routers, CCNA, Windows, OS X
Education
Laurentian University/Université Laurentienne 2006 — 2008
Bachelor of Science (B.Sc.), Computer Science
American International University-Bangladesh 2003 — 2005
Bachelor's Degree, Bachelor of Science in Computer Engineering
Ronald Ronquillo's Sutherland Global Services Experience April 2008 - June 2009
Job Data Sales at PureB2B
Industry Online Media
Experience
PureB2B September 2015 - Present
Callbox July 2009 - September 2015
Sutherland Global Services April 2008 - June 2009
Concentrix April 2007 - January 2008
Skills
CRM, Demand Generation, Lead Generation, Management, Salesforce.com, Strategy, Marketing, Leadership, Enterprise Software, Online Marketing, Business Process, Sales
Education
Holy Cross of Davao College, Inc. 2003 — 2007
Bachelor of Arts (BA), Mass Communication/Media Studies
PureB2B September 2015 - Present
Callbox July 2009 - September 2015
Sutherland Global Services April 2008 - June 2009
Concentrix April 2007 - January 2008
Skills
CRM, Demand Generation, Lead Generation, Management, Salesforce.com, Strategy, Marketing, Leadership, Enterprise Software, Online Marketing, Business Process, Sales
Education
Holy Cross of Davao College, Inc. 2003 — 2007
Bachelor of Arts (BA), Mass Communication/Media Studies
Bishr Shweikani's Sutherland Global Services Experience August 2010 - July 2012
Job Strategic Business Development and Partnerships at Infosys
Industry Management Consulting
Experience
Infosys June 2015 - Present
GovLeap Consulting May 2014 - June 2015
Customer Value Partners July 2012 - May 2014
Sutherland Global Services August 2010 - July 2012
Deltek January 2010 - August 2010
US Continental Trans July 2007 - September 2009
Net System January 2002 - February 2003
Iris System International April 2001 - September 2001
Skills
Business Development, Salesforce.com, Sales Process, Business Process..., Business Intelligence, Marketing Strategy, Management, New Business Development, Customer Satisfaction, Process Improvement, Sales Operations, Competitive Analysis, Business Strategy, Key Account Development, Leadership, Negotiation, Strategic Planning, Strategic Alliances
Education
University of Massachusetts Lowell 2005 — 2007
BS
Bryant University 2007 — 2007
Jâmi'at Haikazian 2003 — 2005
BA
Infosys June 2015 - Present
GovLeap Consulting May 2014 - June 2015
Customer Value Partners July 2012 - May 2014
Sutherland Global Services August 2010 - July 2012
Deltek January 2010 - August 2010
US Continental Trans July 2007 - September 2009
Net System January 2002 - February 2003
Iris System International April 2001 - September 2001
Skills
Business Development, Salesforce.com, Sales Process, Business Process..., Business Intelligence, Marketing Strategy, Management, New Business Development, Customer Satisfaction, Process Improvement, Sales Operations, Competitive Analysis, Business Strategy, Key Account Development, Leadership, Negotiation, Strategic Planning, Strategic Alliances
Education
University of Massachusetts Lowell 2005 — 2007
BS
Bryant University 2007 — 2007
Jâmi'at Haikazian 2003 — 2005
BA
Andrei Ciobotaru Andrei Ciobotaru's Sutherland Global Services Experience July 2015 - Present
Job Backup Support Engineer la Sutherland Global Services
Industry Information Technology and Services
Experience
Sutherland Global Services July 2015 - Present
Stefanini EMEA December 2010 - June 2015
Citibank Europe plc, Dublin - sucursala Romania March 2009 - August 2009
Skills
Technical Support, Active Directory, Windows server 2008, Print Servers, Bloomberg Terminal, Microsoft Exchange, Microsoft Office, Windows Server 2003, VPN
Education
Universitatea „Dunărea de Jos” din Galați 2008 — 2010
Master's degree, Afaceri internaționale
Université du Havre 2007 — 2008
Bachelor's degree, Relații și afaceri internaționale
Universitatea „Dunărea de Jos” din Galați 2005 — 2008
Bachelor's degree, Relații și afaceri internaționale
Sutherland Global Services July 2015 - Present
Stefanini EMEA December 2010 - June 2015
Citibank Europe plc, Dublin - sucursala Romania March 2009 - August 2009
Skills
Technical Support, Active Directory, Windows server 2008, Print Servers, Bloomberg Terminal, Microsoft Exchange, Microsoft Office, Windows Server 2003, VPN
Education
Universitatea „Dunărea de Jos” din Galați 2008 — 2010
Master's degree, Afaceri internaționale
Université du Havre 2007 — 2008
Bachelor's degree, Relații și afaceri internaționale
Universitatea „Dunărea de Jos” din Galați 2005 — 2008
Bachelor's degree, Relații și afaceri internaționale
Joshua Wolcott Joshua Wolcott's Sutherland Global Services Experience
Job Consultant at Sutherland Global Services
Industry Outsourcing/Offshoring
Experience
Sutherland Global Services
Skills
Customer Service, Team Leadership, Team Management, Management, Process Improvement, Leadership, Training, Recruiting
Education
Adams State University
Sutherland Global Services
Skills
Customer Service, Team Leadership, Team Management, Management, Process Improvement, Leadership, Training, Recruiting
Education
Adams State University
Roderick Braden's Sutherland Global Services Experience April 2013 - July 2014
Job Jr. Infrastructure Administrator at Heartland Payment Systems
Industry Information Technology and Services
Experience
Heartland Payment Systems June 2015 - Present
Boxer Property July 2014 - June 2015
Sutherland Global Services April 2013 - July 2014
Go2IT Group July 2013 - November 2013
Wal-Mart Pharmacy January 2010 - June 2013
Skills
BPO, Call Centers, Vendor Management, Technical Support, Workforce Management, Service Delivery, Outsourcing, Sla, Troubleshooting, Active Directory, Team Management, Windows XP, Transition Management, Windows 7, Process Improvement, ITIL, Windows Server, Business Analysis, Customer Satisfaction, CRM, Software Documentation, Networking, Software Installation, Hardware, Network Administration, Laptops, Access, Printers, Management, Help Desk Support, Desktop Computers, Information Technology, IT Operations, Windows Vista, System Administration, Computer Hardware, Computer Repair, Computer Maintenance, A Certified, IT Management, Windows, Remote Desktop, Microsoft Office 2007, Avaya, Hardware Installation, Microsoft Office
Education
Northwest Louisiana Technical College-Natchitoches Campus 2011 — 2012
Associate's degree, Industrial Electronics Technology/Technician
Jarvis Christian College 2005 — 2009
Bachelor of Science (B.S.), Interdisciplinary Studies
Heartland Payment Systems June 2015 - Present
Boxer Property July 2014 - June 2015
Sutherland Global Services April 2013 - July 2014
Go2IT Group July 2013 - November 2013
Wal-Mart Pharmacy January 2010 - June 2013
Skills
BPO, Call Centers, Vendor Management, Technical Support, Workforce Management, Service Delivery, Outsourcing, Sla, Troubleshooting, Active Directory, Team Management, Windows XP, Transition Management, Windows 7, Process Improvement, ITIL, Windows Server, Business Analysis, Customer Satisfaction, CRM, Software Documentation, Networking, Software Installation, Hardware, Network Administration, Laptops, Access, Printers, Management, Help Desk Support, Desktop Computers, Information Technology, IT Operations, Windows Vista, System Administration, Computer Hardware, Computer Repair, Computer Maintenance, A Certified, IT Management, Windows, Remote Desktop, Microsoft Office 2007, Avaya, Hardware Installation, Microsoft Office
Education
Northwest Louisiana Technical College-Natchitoches Campus 2011 — 2012
Associate's degree, Industrial Electronics Technology/Technician
Jarvis Christian College 2005 — 2009
Bachelor of Science (B.S.), Interdisciplinary Studies
Patrick John Pablo Patrick John Pablo's Sutherland Global Services Experience September 2008 - December 2013
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
Ingram Micro April 2015 - Present
SHORE Solutions Inc. September 2014 - January 2015
STARTEK January 2014 - September 2014
Sutherland Global Services September 2008 - December 2013
Education
Dr.Yanga's Colleges Inc.
Bachelor of Science (BS), Nursing
Ingram Micro April 2015 - Present
SHORE Solutions Inc. September 2014 - January 2015
STARTEK January 2014 - September 2014
Sutherland Global Services September 2008 - December 2013
Education
Dr.Yanga's Colleges Inc.
Bachelor of Science (BS), Nursing
Steve Soderberg Steve Soderberg's Sutherland Global Services Experience November 2011 - April 2014
Job Commercial Sales Manager at AutoZone
Industry Retail
Experience
AutoZone April 2014 - Present
Sutherland Global Services November 2011 - April 2014
Skills
Customer Satisfaction, Account Management, Sales, Sales Management, Cold Calling, Customer Retention, Customer Experience, Leadership, Profit, Sales Operations, Sales Process, Training, Customer Service, Inventory Management, Management, Retail
Education
Alfred University 2004 — 2008
Bachelor of Science (BS), Marketing/ Market Research
AutoZone April 2014 - Present
Sutherland Global Services November 2011 - April 2014
Skills
Customer Satisfaction, Account Management, Sales, Sales Management, Cold Calling, Customer Retention, Customer Experience, Leadership, Profit, Sales Operations, Sales Process, Training, Customer Service, Inventory Management, Management, Retail
Education
Alfred University 2004 — 2008
Bachelor of Science (BS), Marketing/ Market Research
Darnell Alexander Darnell Alexander's Sutherland Global Services Experience April 2007 - April 2015
Job Outsourcing/ Offshoring Professional
Industry Outsourcing/Offshoring
Experience
Sutherland Global Services April 2007 - April 2015
No Tire Over $25 Guys November 2013 - March 2015
Skills
Call Centers, Customer Service, BPO, Customer Experience, Outsourcing, Customer Satisfaction, Team Leadership, Management, Team Management, CRM, Job Coaching, Training, Team Building, Employee Engagement, Scheduling, Sales Management, Business Development, Marketing, New Business Development
Education
Alfred State College - SUNY College of Technology 1996 — 1998
Elementary Education and Teaching
Sutherland Global Services April 2007 - April 2015
No Tire Over $25 Guys November 2013 - March 2015
Skills
Call Centers, Customer Service, BPO, Customer Experience, Outsourcing, Customer Satisfaction, Team Leadership, Management, Team Management, CRM, Job Coaching, Training, Team Building, Employee Engagement, Scheduling, Sales Management, Business Development, Marketing, New Business Development
Education
Alfred State College - SUNY College of Technology 1996 — 1998
Elementary Education and Teaching
Krishna Solution IT Krishna Solution IT's Sutherland Global Services Experience April 2009 - June 2011
Job Talent Acquisition Manager at Solution IT
Industry Staffing and Recruiting
Experience
Solution IT July 2013 - Present
Solution IT June 2011 - June 2013
Sutherland Global Services April 2009 - June 2011
Encore India April 2007 - July 2010
Encore RPO April 2007 - December 2008
BSNL December 2006 - June 2007
Self Employed May 2004 - November 2006
Skills
Screening, Sourcing, Talent Acquisition, Benefits Negotiation, Applicant Tracking..., Recruiting, Internet Recruiting, Technical Recruiting, Search, Networking, IT Recruitment, Screening Resumes, Talent Management, Information Technology, Contract Recruitment, Vendor Management, Staffing Services, Temporary Placement, Lead Generation, Executive Search, Quality Control, Consulting, Permanent Placement, Recruitment Advertising, Onboarding, Training, CRM, PeopleSoft, JavaScript, Relationship Building, Staff Development, staffing, Temporary Staffing, Staff Supervision, staff, Permanent Staffing, talent, Global Talent..., Talent Mining, recru, recr, scree, Phone Screening, Business Development, User Friendly, Public Relations, Interview Preparation, Time Management, Exceeding Targets, Staff Augmentation
Education
Andhra University 2013 — 2015
Master of Business Administration (MBA), HR & Marketing
Andhra University 2005 — 2008
B.Com, HR & Marketing
united public school 2001 — 2002
10th , SSC
Solution IT July 2013 - Present
Solution IT June 2011 - June 2013
Sutherland Global Services April 2009 - June 2011
Encore India April 2007 - July 2010
Encore RPO April 2007 - December 2008
BSNL December 2006 - June 2007
Self Employed May 2004 - November 2006
Skills
Screening, Sourcing, Talent Acquisition, Benefits Negotiation, Applicant Tracking..., Recruiting, Internet Recruiting, Technical Recruiting, Search, Networking, IT Recruitment, Screening Resumes, Talent Management, Information Technology, Contract Recruitment, Vendor Management, Staffing Services, Temporary Placement, Lead Generation, Executive Search, Quality Control, Consulting, Permanent Placement, Recruitment Advertising, Onboarding, Training, CRM, PeopleSoft, JavaScript, Relationship Building, Staff Development, staffing, Temporary Staffing, Staff Supervision, staff, Permanent Staffing, talent, Global Talent..., Talent Mining, recru, recr, scree, Phone Screening, Business Development, User Friendly, Public Relations, Interview Preparation, Time Management, Exceeding Targets, Staff Augmentation
Education
Andhra University 2013 — 2015
Master of Business Administration (MBA), HR & Marketing
Andhra University 2005 — 2008
B.Com, HR & Marketing
united public school 2001 — 2002
10th , SSC
Amber Middlebrooks Amber Middlebrooks's Sutherland Global Services Experience February 2014 - January 2015
Job Customer Care Consultant at Sutherland Global Services
Industry Public Relations and Communications
Experience
Apple January 2015 - Present
Sutherland Global Services February 2014 - January 2015
Convergys August 2011 - January 2013
Zoo Atlanta March 2009 - May 2011
Target May 2007 - June 2008
VOX Teen Communications August 2004 - May 2008
Six Flags Over Georgia April 2006 - November 2007
Skills
Customer Relations, Troubleshooting, Team Leadership, Excel, PowerPoint, Customer Service, Word, Microsoft Office, Microsoft Word, Leadership, Microsoft Excel, Time Management, Supervisory Skills, Teamwork, Social Networking, Call Centers, Sales, Social Media, Management, Customer Satisfaction, Telephone Skills, Public Speaking, Event Planning, Training, Public Relations, Facebook
Education
American Public University System 2012 — 2013
Associate of Arts (AA), Communication, General
Excel High School 2008 — 2008
High School Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
Douglass High School 2004 — 2008
High School Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
Apple January 2015 - Present
Sutherland Global Services February 2014 - January 2015
Convergys August 2011 - January 2013
Zoo Atlanta March 2009 - May 2011
Target May 2007 - June 2008
VOX Teen Communications August 2004 - May 2008
Six Flags Over Georgia April 2006 - November 2007
Skills
Customer Relations, Troubleshooting, Team Leadership, Excel, PowerPoint, Customer Service, Word, Microsoft Office, Microsoft Word, Leadership, Microsoft Excel, Time Management, Supervisory Skills, Teamwork, Social Networking, Call Centers, Sales, Social Media, Management, Customer Satisfaction, Telephone Skills, Public Speaking, Event Planning, Training, Public Relations, Facebook
Education
American Public University System 2012 — 2013
Associate of Arts (AA), Communication, General
Excel High School 2008 — 2008
High School Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
Douglass High School 2004 — 2008
High School Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
James Belonge's Sutherland Global Services Experience January 2009 - Present
Job AT&T Customer Service & Sales Representative at Sutherland Global Services
Industry Outsourcing/Offshoring
Experience
Sutherland Global Services January 2009 - Present
Skills
Cold Calling, Customer Satisfaction, Account Management, Customer Service, Customer Relations, Team Building, English, Facebook, Lead Generation, Hospitality, Leadership, Microsoft Word, Quality Assurance, Sales, Social Media, Teamwork, Teaching, Windows, Web Design, Creative Writing, Writing, Windows XP, Xbox 360, Youth Development, Youth Mentoring, YouTube, PS3
Education
Ashford University 2014 — 2018
Bachelor of Arts (B.A.), Education Studies
Bryant & Stratton College - Main Syracuse 2000 — 2002
Sutherland Global Services January 2009 - Present
Skills
Cold Calling, Customer Satisfaction, Account Management, Customer Service, Customer Relations, Team Building, English, Facebook, Lead Generation, Hospitality, Leadership, Microsoft Word, Quality Assurance, Sales, Social Media, Teamwork, Teaching, Windows, Web Design, Creative Writing, Writing, Windows XP, Xbox 360, Youth Development, Youth Mentoring, YouTube, PS3
Education
Ashford University 2014 — 2018
Bachelor of Arts (B.A.), Education Studies
Bryant & Stratton College - Main Syracuse 2000 — 2002
John Di Pasquale John Di Pasquale's Sutherland Global Services Experience September 2014 - January 2015
Job CCTT (Certified Cable Test Technician)
Industry Information Technology and Services
Experience
Sutherland Global Services September 2014 - January 2015
Skills
Graphic Design, Photoshop, Illustrator, After Effects, Game Development, Computer Hardware..., Network Troubleshooting, Information Technology, Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Networking, CSS, PHP, Computer Hardware, JavaScript, HTML5, Testing, Programming, C#
Education
AMA Computer College - Davao 2011 — 2015
Bachelor's degree, Information Technology, B
Holy Cross College of Sasa 2008 — 2011
Highschool Diploma
Sutherland Global Services September 2014 - January 2015
Skills
Graphic Design, Photoshop, Illustrator, After Effects, Game Development, Computer Hardware..., Network Troubleshooting, Information Technology, Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Networking, CSS, PHP, Computer Hardware, JavaScript, HTML5, Testing, Programming, C#
Education
AMA Computer College - Davao 2011 — 2015
Bachelor's degree, Information Technology, B
Holy Cross College of Sasa 2008 — 2011
Highschool Diploma
Chanda Jackson Chanda Jackson's Sutherland Global Services Experience January 2014 - June 2015
Job Nonprofit / Foster Child Placement/ Social Work/ Human Services Field/Customer Relations/Call Center
Industry Nonprofit Organization Management
Experience
Benchmark Family Services June 2015 - Present
Sutherland Global Services January 2014 - June 2015
Correctional Officer III 2012 - 2013
Skills
Criminal Justice, Firearms, Retail, Sales, Fraud, Risk Assessment, Customer Support, Customer Experience, Loss Prevention, Training, Security, Call Centers, Technical Support, Customer Retention, Community Outreach, Customer Service, Nonprofits, Microsoft Excel, Public Speaking
Education
American InterContinental University 2015 — 2016
Master of Education (MEd), Elementary Education and Teaching
Columbia Southern University 2012 — 2013
Master of Science (M.S.), Human Development and Family Studies, General
Southern Arkansas University 2007 — 2011
Bachelor of Science (BS), Criminal Justice and Social Work
Benchmark Family Services June 2015 - Present
Sutherland Global Services January 2014 - June 2015
Correctional Officer III 2012 - 2013
Skills
Criminal Justice, Firearms, Retail, Sales, Fraud, Risk Assessment, Customer Support, Customer Experience, Loss Prevention, Training, Security, Call Centers, Technical Support, Customer Retention, Community Outreach, Customer Service, Nonprofits, Microsoft Excel, Public Speaking
Education
American InterContinental University 2015 — 2016
Master of Education (MEd), Elementary Education and Teaching
Columbia Southern University 2012 — 2013
Master of Science (M.S.), Human Development and Family Studies, General
Southern Arkansas University 2007 — 2011
Bachelor of Science (BS), Criminal Justice and Social Work
Vanessa Weiss's Sutherland Global Services Experience November 2014 - Present
Job Freelance Makeup & Hair Artist / Educator
Industry Cosmetics
Experience
Sutherland Global Services November 2014 - Present
Self -Employed May 2013 - Present
Gotham Beauty Lounge February 2012 - May 2013
Paper Magic Group March 2005 - November 2012
identitynyc March 2003 - November 2012
David Matthew Walters Photography 2008 - January 2009
Epic records 2005 - 2008
Sebastian intl 1998 - 2000
Sebastian intl 1998 - 2000
Skills
Beauty, Fashion, Cosmetics, Makeup Artistry, Editorial, Social Media, Riding Instruction, Horse Training, Horse Care, Painting, Photoshop, Drawing, Management, Team Leadership, Salons, Inventory, Customer Service, Precision Haircutting, Hair Care, Styling, Photo Shoots, Film, Beauty Industry, Fashion Shows, Cosmetology, Art, Hair Styling, Social Networking, Wigs, Skin Care, Retail, Weddings, Theatre, Hair Cutting, Entertainment, Makeovers, Television, Runway, Celebrity, Artistry, Stylists, Glamour, Airbrush, Hair Extensions, Commercials, Brand Development, Waxing, Video, Spa, Advertising
Education
Alfred State College - SUNY College of Technology 1992 — 1994
Associate's degree, Baking and Pastry Arts/Baker/Pastry Chef
Shear ego int. and Sebastian Intl 1991 — 1992
Beauty Enhancement License, Cosmetology/Cosmetologist, General
Sutherland Global Services November 2014 - Present
Self -Employed May 2013 - Present
Gotham Beauty Lounge February 2012 - May 2013
Paper Magic Group March 2005 - November 2012
identitynyc March 2003 - November 2012
David Matthew Walters Photography 2008 - January 2009
Epic records 2005 - 2008
Sebastian intl 1998 - 2000
Sebastian intl 1998 - 2000
Skills
Beauty, Fashion, Cosmetics, Makeup Artistry, Editorial, Social Media, Riding Instruction, Horse Training, Horse Care, Painting, Photoshop, Drawing, Management, Team Leadership, Salons, Inventory, Customer Service, Precision Haircutting, Hair Care, Styling, Photo Shoots, Film, Beauty Industry, Fashion Shows, Cosmetology, Art, Hair Styling, Social Networking, Wigs, Skin Care, Retail, Weddings, Theatre, Hair Cutting, Entertainment, Makeovers, Television, Runway, Celebrity, Artistry, Stylists, Glamour, Airbrush, Hair Extensions, Commercials, Brand Development, Waxing, Video, Spa, Advertising
Education
Alfred State College - SUNY College of Technology 1992 — 1994
Associate's degree, Baking and Pastry Arts/Baker/Pastry Chef
Shear ego int. and Sebastian Intl 1991 — 1992
Beauty Enhancement License, Cosmetology/Cosmetologist, General
Teresa Robbins Teresa Robbins's Sutherland Global Services Experience March 2011 - Present
Job Blackboard inc. Technical Support Manager at Sutherland Global Services
Industry Information Technology and Services
Experience
Sutherland Global Services March 2011 - Present
Mr. Copy/ A Xerox Company July 2010 - October 2010
Xerox April 2006 - July 2008
Xerox Corporation June 2003 - April 2006
Xerox January 1988 - June 2003
Skills
Six Sigma, Customer Service, Customer Satisfaction, Blackboard, SQL, Electro-mechanical..., Troubleshooting, Basics of Unix, Salesforce.com, JIRA, eTime, Work Ethic, Management, Team Building, Operations Management, Internal Communications, Service Delivery, Process Improvement, Process Simulation, Sales Operations, Managed Print Services, Strategy, Sales, Solution Selling, Document Management
Education
American InterContinental University 2007 — 2008
AA, Operational Management
Solano Community College 1997 — 1998
Electronics
Finger lakes BOCES 2008 — 2009
Certificate, Metal Trades
Sutherland Global Services March 2011 - Present
Mr. Copy/ A Xerox Company July 2010 - October 2010
Xerox April 2006 - July 2008
Xerox Corporation June 2003 - April 2006
Xerox January 1988 - June 2003
Skills
Six Sigma, Customer Service, Customer Satisfaction, Blackboard, SQL, Electro-mechanical..., Troubleshooting, Basics of Unix, Salesforce.com, JIRA, eTime, Work Ethic, Management, Team Building, Operations Management, Internal Communications, Service Delivery, Process Improvement, Process Simulation, Sales Operations, Managed Print Services, Strategy, Sales, Solution Selling, Document Management
Education
American InterContinental University 2007 — 2008
AA, Operational Management
Solano Community College 1997 — 1998
Electronics
Finger lakes BOCES 2008 — 2009
Certificate, Metal Trades
Manigandan Sundaram Manigandan Sundaram's Sutherland Global Services Experience February 2009 - July 2010
Job Technical Lead at Wipro Technologies
Industry Information Technology and Services
Experience
Wipro Technologies July 2010 - Present
Sutherland Global Services February 2009 - July 2010
Sify September 2007 - February 2009
Skills
Networking, Technical Support, ITIL, NMS, Windows Server, Network Monitoring Tools, IT Service Management, Network Management..., CCNA, Software Installation, Incident Management, Servers, Troubleshooting, Network Performance..., HP Operations Manager, VitalSuite, Team Management, Databases, Network Administration, System Deployment, Service Delivery, Network Performance, VitalNet, HP Network Node Manager, Netuitive, Predictive Analytics
Education
Rajasthan Vidyapeeth 2004 — 2008
B.TECH, Aeronautics
Danish Matriculation School 1994 — 2002
10th Standard
Wipro Technologies July 2010 - Present
Sutherland Global Services February 2009 - July 2010
Sify September 2007 - February 2009
Skills
Networking, Technical Support, ITIL, NMS, Windows Server, Network Monitoring Tools, IT Service Management, Network Management..., CCNA, Software Installation, Incident Management, Servers, Troubleshooting, Network Performance..., HP Operations Manager, VitalSuite, Team Management, Databases, Network Administration, System Deployment, Service Delivery, Network Performance, VitalNet, HP Network Node Manager, Netuitive, Predictive Analytics
Education
Rajasthan Vidyapeeth 2004 — 2008
B.TECH, Aeronautics
Danish Matriculation School 1994 — 2002
10th Standard
Nashid Karim Nashid Karim's Sutherland Global Services Experience April 2015 - July 2015
Job Associate, Global Pharmacovigilance
Industry Pharmaceuticals
Experience
Apotex Inc. July 2015 - Present
Sutherland Global Services April 2015 - July 2015
Novartis November 2012 - January 2015
Sunnydale School July 2010 - November 2012
Skills
Pharmaceutical Industry, Pharmaceutical Sales, Strategic Planning, Clinical Trials, Pharmacology, Regulatory Affairs, Microsoft Office, Regulatory Submissions, GMP, Project Management, ICH-GCP, Medical Affairs, Pharmaceutics, Infectious Diseases, GCP, Pharmacovigilance, Oncology, Pharmacokinetics, Health Economics, Sales Effectiveness, Argus Safety, SOP Development, Risk Management Plans, Data Entry, PSURs, Auditing, SPSS, Data Privacy, Epidemiology, Chemistry, ICT learning, SOP
Education
State University of Bangladesh 2010 — 2012
Master's Degree, Public Health
The University of Asia Pacific 2006 — 2010
Bachelor of Pharmacy (B.Pharm.), Pharmacy
Canadian Equivalency Summary assessed by World Education Services (WES)
Bachelor's Degree, Pharmacy and Public Health
Apotex Inc. July 2015 - Present
Sutherland Global Services April 2015 - July 2015
Novartis November 2012 - January 2015
Sunnydale School July 2010 - November 2012
Skills
Pharmaceutical Industry, Pharmaceutical Sales, Strategic Planning, Clinical Trials, Pharmacology, Regulatory Affairs, Microsoft Office, Regulatory Submissions, GMP, Project Management, ICH-GCP, Medical Affairs, Pharmaceutics, Infectious Diseases, GCP, Pharmacovigilance, Oncology, Pharmacokinetics, Health Economics, Sales Effectiveness, Argus Safety, SOP Development, Risk Management Plans, Data Entry, PSURs, Auditing, SPSS, Data Privacy, Epidemiology, Chemistry, ICT learning, SOP
Education
State University of Bangladesh 2010 — 2012
Master's Degree, Public Health
The University of Asia Pacific 2006 — 2010
Bachelor of Pharmacy (B.Pharm.), Pharmacy
Canadian Equivalency Summary assessed by World Education Services (WES)
Bachelor's Degree, Pharmacy and Public Health
Jennifer Fleishman's Sutherland Global Services Experience October 2014 - Present
Job Sr. Compensation Analyst at Sutherland Global Services
Industry Financial Services
Experience
Sutherland Global Services October 2014 - Present
Sutherland Global Services October 2013 - September 2014
Sutherland Global Services February 2011 - October 2013
Wegmans September 2010 - January 2012
Ameriprise Financial June 2010 - September 2010
Skills
Excel, Outlook, PowerPoint, Word, Microsoft Office, Visio, Customer Service, Problem Solving, Financial Analysis, Forecasting, Data Analysis, Process Improvement, Financial Reporting, Budgeting, Research, Analysis, Data Entry, Time Management, Microsoft Word, Microsoft Excel, Budgets
Education
Rochester Institute of Technology - Saunders College of Business 2006 — 2011
B.S. in Business Administration, Business Management
Sutherland Global Services October 2014 - Present
Sutherland Global Services October 2013 - September 2014
Sutherland Global Services February 2011 - October 2013
Wegmans September 2010 - January 2012
Ameriprise Financial June 2010 - September 2010
Skills
Excel, Outlook, PowerPoint, Word, Microsoft Office, Visio, Customer Service, Problem Solving, Financial Analysis, Forecasting, Data Analysis, Process Improvement, Financial Reporting, Budgeting, Research, Analysis, Data Entry, Time Management, Microsoft Word, Microsoft Excel, Budgets
Education
Rochester Institute of Technology - Saunders College of Business 2006 — 2011
B.S. in Business Administration, Business Management
Tom Fortunato Tom Fortunato's Sutherland Global Services Experience May 2001 - Present
Job Account Manager at Sutherland Global Services
Industry Outsourcing/Offshoring
Experience
Sutherland Global Services May 2001 - Present
Sutherland Global Services May 1997 - April 2001
Sutherland Global Services August 1993 - April 1997
Kelly Services, et al. August 1990 - July 1993
Richland Industries/Max Pies Carpets January 1989 - July 1990
Richland Industries/Max Pies Carpets January 1988 - December 1989
Richland Industries/Max Pies Carpets January 1984 - December 1988
Richland Industries/Max Pies Carpets May 1981 - December 1983
Skills
business management and..., computer application..., crisis management, customer service, distribution, employee motivation and..., inventory control, ISO internal auditing, Microsoft Office..., newsletter editor, office management, organization and..., personnel..., policies & procedures, problem solving, project management, philatelic appraisals, philatelic judge, philatelic writing, public relations, sales management, script development, telemarketing/telesales/..., training, web design, development..., Training, Editing, Management, Customer Service, Public Relations
Education
Alfred University 1977 — 1981
Bachelor of Science (BS), Ceramic Sciences and Engineering
Greece Olympis High School 1973 — 1977
New York State Regents with Honors, Regents track of courses, including AP and language courses
Sutherland Global Services May 2001 - Present
Sutherland Global Services May 1997 - April 2001
Sutherland Global Services August 1993 - April 1997
Kelly Services, et al. August 1990 - July 1993
Richland Industries/Max Pies Carpets January 1989 - July 1990
Richland Industries/Max Pies Carpets January 1988 - December 1989
Richland Industries/Max Pies Carpets January 1984 - December 1988
Richland Industries/Max Pies Carpets May 1981 - December 1983
Skills
business management and..., computer application..., crisis management, customer service, distribution, employee motivation and..., inventory control, ISO internal auditing, Microsoft Office..., newsletter editor, office management, organization and..., personnel..., policies & procedures, problem solving, project management, philatelic appraisals, philatelic judge, philatelic writing, public relations, sales management, script development, telemarketing/telesales/..., training, web design, development..., Training, Editing, Management, Customer Service, Public Relations
Education
Alfred University 1977 — 1981
Bachelor of Science (BS), Ceramic Sciences and Engineering
Greece Olympis High School 1973 — 1977
New York State Regents with Honors, Regents track of courses, including AP and language courses
Adil Farooqi, MBA's Sutherland Global Services Experience November 2013 - May 2014
Job Financial Analyst
Industry Financial Services
Experience
SNS GLOBAL STAFFING June 2014 - Present
Sutherland Global Services November 2013 - May 2014
Fluor June 2009 - April 2013
Willbros Group, Inc. October 2006 - March 2009
KBR, Inc. January 2005 - September 2006
PwC December 2000 - December 2002
Texas Commission on Environmental Quality August 1999 - October 2000
US Army April 1991 - May 1999
Skills
Auditing, Internal Audit, Internal Controls, SAP, Risk Management, Analysis, Access, Management, Financial Audits, Business Process, Financial Risk, Visio, Accounting, Financial Reporting, Microsoft Excel, Sarbanes-Oxley Act, Consolidation, Managerial Finance, External Audit, Sarbanes-Oxley, Enterprise Risk..., Cost Accounting, Financial Analysis, Business Process..., Process Improvement, Finance, Budgets, Forecasting, Leadership, Risk Assessment, Software Documentation, Computer Assisted Audit, IT Controls, General Controls, Information Technology..., 404 Compliance, SOX 404, JD Edwards, GAAP, PeopleSoft, Cost Engineering, Payroll, Account Reconciliation, Cost Benefit
Education
American InterContinental University 2004 — 2007
MBA, Accounting/Finance
Methodist University 1996 — 1999
BSc, Accounting
University of Peshawar
Bachelor of Science, Mathematics
SNS GLOBAL STAFFING June 2014 - Present
Sutherland Global Services November 2013 - May 2014
Fluor June 2009 - April 2013
Willbros Group, Inc. October 2006 - March 2009
KBR, Inc. January 2005 - September 2006
PwC December 2000 - December 2002
Texas Commission on Environmental Quality August 1999 - October 2000
US Army April 1991 - May 1999
Skills
Auditing, Internal Audit, Internal Controls, SAP, Risk Management, Analysis, Access, Management, Financial Audits, Business Process, Financial Risk, Visio, Accounting, Financial Reporting, Microsoft Excel, Sarbanes-Oxley Act, Consolidation, Managerial Finance, External Audit, Sarbanes-Oxley, Enterprise Risk..., Cost Accounting, Financial Analysis, Business Process..., Process Improvement, Finance, Budgets, Forecasting, Leadership, Risk Assessment, Software Documentation, Computer Assisted Audit, IT Controls, General Controls, Information Technology..., 404 Compliance, SOX 404, JD Edwards, GAAP, PeopleSoft, Cost Engineering, Payroll, Account Reconciliation, Cost Benefit
Education
American InterContinental University 2004 — 2007
MBA, Accounting/Finance
Methodist University 1996 — 1999
BSc, Accounting
University of Peshawar
Bachelor of Science, Mathematics
Danielle Ralph Danielle Ralph's Sutherland Global Services Experience November 2012 - January 2013
Job Health Advisor at UnitedHealth Group
Industry Retail
Experience
UnitedHealth Group April 2015 - Present
Adecco Staffing, USA January 2015 - February 2015
JCPenney November 2014 - January 2015
Target October 2009 - November 2014
Claims Recovery Financial Services April 2013 - July 2013
Sutherland Global Services November 2012 - January 2013
Premiere Credit of North America July 2012 - November 2012
Kmart Corporation April 2008 - September 2008
Walmart July 2007 - January 2008
Skills
Merchandising, Retail, Inventory Control, Cashiering, Stocking, Microsoft Office, Multi-line Phone, Customer Service, Phone Etiquette, Retail Sales, Telephone Skills, Call Centers, Cash Register, Inventory Management, Data Entry, Microsoft Word
Education
Continental School of Beauty Culture-Batavia 2013 — 2014
Cosmetology/Cosmetologist, General
Genesee Community College 2006 — 2009
Holley Junior/Senior High School 2000 — 2006
UnitedHealth Group April 2015 - Present
Adecco Staffing, USA January 2015 - February 2015
JCPenney November 2014 - January 2015
Target October 2009 - November 2014
Claims Recovery Financial Services April 2013 - July 2013
Sutherland Global Services November 2012 - January 2013
Premiere Credit of North America July 2012 - November 2012
Kmart Corporation April 2008 - September 2008
Walmart July 2007 - January 2008
Skills
Merchandising, Retail, Inventory Control, Cashiering, Stocking, Microsoft Office, Multi-line Phone, Customer Service, Phone Etiquette, Retail Sales, Telephone Skills, Call Centers, Cash Register, Inventory Management, Data Entry, Microsoft Word
Education
Continental School of Beauty Culture-Batavia 2013 — 2014
Cosmetology/Cosmetologist, General
Genesee Community College 2006 — 2009
Holley Junior/Senior High School 2000 — 2006
Rama Alligood Rama Alligood's Sutherland Global Services Experience January 2007 - September 2008
Job IT/Help Desk Support Technician
Industry Information Technology and Services
Experience
Department of Social Services May 2012 - August 2013
Lewis Tree Service Inc. October 2011 - December 2011
Sutherland Global Services January 2007 - September 2008
Yoh/Harris RF Communications December 2005 - December 2006
Skills
Wireless Networking, Creative Writing, Network Design, Critical Thinking, Decision-Making, Internet Research, Computer Hardware, Troubleshooting, Software Installation, Windows, MS Office Suite, Printers, Scanners, Operating Systems, Microsoft Office, Routers, Problem Solving, Network Security, Mac OS X, Documentation, Electronic Assembly, Hardware Installation, Laptops, XP, DHCP, Desktop Support, Windows 7, Hardware, Computer Repair, Antivirus, Switches, Network Administration, Windows Server 2003, Windows Server 2008, Windows Server, Blackberry, WAN, Avaya, OS X
Education
Monroe Community College 2013 — 2015
Associate's degree, Information Technology
Bryant and Stratton College-Greece 2010 — 2011
AAS, Networking Technology
Department of Social Services May 2012 - August 2013
Lewis Tree Service Inc. October 2011 - December 2011
Sutherland Global Services January 2007 - September 2008
Yoh/Harris RF Communications December 2005 - December 2006
Skills
Wireless Networking, Creative Writing, Network Design, Critical Thinking, Decision-Making, Internet Research, Computer Hardware, Troubleshooting, Software Installation, Windows, MS Office Suite, Printers, Scanners, Operating Systems, Microsoft Office, Routers, Problem Solving, Network Security, Mac OS X, Documentation, Electronic Assembly, Hardware Installation, Laptops, XP, DHCP, Desktop Support, Windows 7, Hardware, Computer Repair, Antivirus, Switches, Network Administration, Windows Server 2003, Windows Server 2008, Windows Server, Blackberry, WAN, Avaya, OS X
Education
Monroe Community College 2013 — 2015
Associate's degree, Information Technology
Bryant and Stratton College-Greece 2010 — 2011
AAS, Networking Technology
Racel Maninang Racel Maninang's Sutherland Global Services Experience August 2007 - November 2009
Job
Industry
Experience
United States Postal Service November 2013 - January 2014
Thunderbird Casino and Resorts June 2011 - December 2011
Stotsenberg Hotel and Leisure Park November 2010 - July 2011
Sutherland Global Services August 2007 - November 2009
Skills
Microsoft Excel, Microsoft Word, Microsoft Office, Customer Service, English, Outlook, PowerPoint, Teaching, Windows, Research, Employee Relations, Recruiting, Human Resources, Organizational..., Management, Leadership, Personnel Management, HRIS, Succession Planning, Employee Benefits, Deferred Compensation, Administration, Process Improvement, Performance Appraisal, Strategy, Strategic HR, Grievances, Temporary Placement, Time Management, Coaching, Teamwork, Leadership Development, Staff Development, Social Networking, Policy, Team Building, Performance Management, Public Speaking, Administrative..., Insurance, Team Leadership, Editing, Event Planning, Critical Thinking, Employee Engagement, Training, Hospitality Industry, Employee Training, Hospitality Management, Budgets
Education
Angeles University Foundation
Bachelor's degree, Psychology
United States Postal Service November 2013 - January 2014
Thunderbird Casino and Resorts June 2011 - December 2011
Stotsenberg Hotel and Leisure Park November 2010 - July 2011
Sutherland Global Services August 2007 - November 2009
Skills
Microsoft Excel, Microsoft Word, Microsoft Office, Customer Service, English, Outlook, PowerPoint, Teaching, Windows, Research, Employee Relations, Recruiting, Human Resources, Organizational..., Management, Leadership, Personnel Management, HRIS, Succession Planning, Employee Benefits, Deferred Compensation, Administration, Process Improvement, Performance Appraisal, Strategy, Strategic HR, Grievances, Temporary Placement, Time Management, Coaching, Teamwork, Leadership Development, Staff Development, Social Networking, Policy, Team Building, Performance Management, Public Speaking, Administrative..., Insurance, Team Leadership, Editing, Event Planning, Critical Thinking, Employee Engagement, Training, Hospitality Industry, Employee Training, Hospitality Management, Budgets
Education
Angeles University Foundation
Bachelor's degree, Psychology
Mushfeq Noor Afsar Mushfeq Noor Afsar's Sutherland Global Services Experience September 2010 - April 2011
Job Bartender at Vivoli
Industry Information Technology and Services
Experience
Vivoli June 2013 - Present
Howard Johnson Inn October 2011 - June 2012
Sutherland Global Services September 2010 - April 2011
Rahul Computex June 2008 - August 2008
Imacon May 2008 - May 2008
United Computer Center January 2008 - April 2008
Skills
Microsoft Office, C++, HTML, Java, JavaScript, XML, Networking, Computer Hardware, Windows, Linux, Unix, Remote Troubleshooting, Customer Service, Desktop & Laptop repair, Photoshop, GIMP, PixelPoint POS System, Windows Movie Maker, Troubleshooting, Microsoft Excel, Technical Support, Team Leadership, Teamwork, Leadership, Management
Education
Centennial College 2015 — 2017
Computer Systems Networking and Telecommunications
Algoma University 2008 — 2012
Bachelor of computer science, General
Vivoli June 2013 - Present
Howard Johnson Inn October 2011 - June 2012
Sutherland Global Services September 2010 - April 2011
Rahul Computex June 2008 - August 2008
Imacon May 2008 - May 2008
United Computer Center January 2008 - April 2008
Skills
Microsoft Office, C++, HTML, Java, JavaScript, XML, Networking, Computer Hardware, Windows, Linux, Unix, Remote Troubleshooting, Customer Service, Desktop & Laptop repair, Photoshop, GIMP, PixelPoint POS System, Windows Movie Maker, Troubleshooting, Microsoft Excel, Technical Support, Team Leadership, Teamwork, Leadership, Management
Education
Centennial College 2015 — 2017
Computer Systems Networking and Telecommunications
Algoma University 2008 — 2012
Bachelor of computer science, General
Mariechard Borges Ruiz Mariechard Borges Ruiz's Sutherland Global Services Experience April 2014 - July 2015
Job Experienced Customer Service Associate/Manager
Industry Retail
Experience
Sutherland Global Services April 2014 - July 2015
H&R Block December 2010 - April 2012
Citizens Bank June 2011 - October 2011
H&R Block December 2009 - April 2010
Walmart November 2007 - May 2008
Skills
Data Entry, Office Management, QuickBooks, Administrative..., Outlook, Spreadsheets, 10 Key, Customer Service, Invoicing, Bilingual
Education
Everest Institute-Rochester 2008 — 2010
Associate of Arts and Sciences (A.A.S.), Business Administration and Management, General
Sutherland Global Services April 2014 - July 2015
H&R Block December 2010 - April 2012
Citizens Bank June 2011 - October 2011
H&R Block December 2009 - April 2010
Walmart November 2007 - May 2008
Skills
Data Entry, Office Management, QuickBooks, Administrative..., Outlook, Spreadsheets, 10 Key, Customer Service, Invoicing, Bilingual
Education
Everest Institute-Rochester 2008 — 2010
Associate of Arts and Sciences (A.A.S.), Business Administration and Management, General
Pradeep Ramamoorthy Pradeep Ramamoorthy's Sutherland Global Services Experience November 2005 - November 2006
Job Principal Consultant at Wipro
Industry Information Technology and Services
Experience
Wipro August 2012 - Present
Wipro December 2009 - August 2012
Wipro August 2007 - August 2012
Tata Consultancy Services November 2006 - August 2007
Sutherland Global Services November 2005 - November 2006
HCL BPO November 2004 - November 2005
Skills
Business Analysis, Business Requirements, Functional Requirements, Requirements Analysis, Requirements Gathering, Requirements Management, Project Management, Project Implementation, Manual Testing, Team Leadership, Project Scope..., Agile & Waterfall..., Consulting
Education
St Peter's University 2000 — 2004
Bachelor's degree, Information Technology
St. Peter's Engineering College 2000 — 2004
Bachelor of Technology (B.Tech.), Information Technology
Wipro August 2012 - Present
Wipro December 2009 - August 2012
Wipro August 2007 - August 2012
Tata Consultancy Services November 2006 - August 2007
Sutherland Global Services November 2005 - November 2006
HCL BPO November 2004 - November 2005
Skills
Business Analysis, Business Requirements, Functional Requirements, Requirements Analysis, Requirements Gathering, Requirements Management, Project Management, Project Implementation, Manual Testing, Team Leadership, Project Scope..., Agile & Waterfall..., Consulting
Education
St Peter's University 2000 — 2004
Bachelor's degree, Information Technology
St. Peter's Engineering College 2000 — 2004
Bachelor of Technology (B.Tech.), Information Technology
Jayne Snyder Jayne Snyder's Sutherland Global Services Experience January 2008 - March 2012
Job Student at Bryant & Stratton collegeSyracuse downtown campus
Industry Computer Networking
Experience
Peace Incorporated October 2014 - December 2014
Suburban Propane 2014 - 2014
Reach CNY November 2012 - November 2013
Sutherland Global Services January 2008 - March 2012
Skills
Microsoft Office, Customer Service, Microsoft Excel, Management, Microsoft Word, PowerPoint, Public Speaking, Research, Project Management, Leadership, Administrative..., Marketing, Access, Typing, Time Management, Windows, Telephone Skills, Social Media, Outlook, Social Networking
Education
Bryant & Stratton College - Main Syracuse 2012 — 2014
Associate of Arts and Sciences (A.A.S.), Office Informaiotn Technology, 3.4
Bryant & Stratton College 2012 — 2013
Associates Degree, Office Information Technology, 3.4
Peace Incorporated October 2014 - December 2014
Suburban Propane 2014 - 2014
Reach CNY November 2012 - November 2013
Sutherland Global Services January 2008 - March 2012
Skills
Microsoft Office, Customer Service, Microsoft Excel, Management, Microsoft Word, PowerPoint, Public Speaking, Research, Project Management, Leadership, Administrative..., Marketing, Access, Typing, Time Management, Windows, Telephone Skills, Social Media, Outlook, Social Networking
Education
Bryant & Stratton College - Main Syracuse 2012 — 2014
Associate of Arts and Sciences (A.A.S.), Office Informaiotn Technology, 3.4
Bryant & Stratton College 2012 — 2013
Associates Degree, Office Information Technology, 3.4
Dilyana Kiryakova Dilyana Kiryakova's Sutherland Global Services Experience November 2010 - February 2013
Job Collection Clerk OTC at CocaCola Enterprises
Industry Outsourcing/Offshoring
Experience
Coca-Cola Enterprises March 2013 - Present
Sutherland Global Services November 2010 - February 2013
Sutherland Global Services December 2009 - November 2010
Euroccor Ltd June 2009 - December 2009
Skills
Customer Satisfaction, Teamwork, Process Improvement, Risk Management, Analytical Skills, Project Management, Training, Accounts Receivable, Financial Reporting, Team Management, Change Management, Credit Risk, Coaching, Litigation
Education
St. Cyril and St. Methodius University of Veliko Tarnovo 2005 — 2009
Bachelor, Applied Linguistics
Erasmushogeschool Brussel 2007 — 2008
Exchange Program, Applied Linguistics
Foreign Languages High School "Peyo Yavorov" Silistra 2000 — 2005
Secondary, Foreign Languages & Literature
N.Y.Vaptzarov High school Silistra 1994 — 2000
Primary, Liberal Arts, Classical Ballet
Coca-Cola Enterprises March 2013 - Present
Sutherland Global Services November 2010 - February 2013
Sutherland Global Services December 2009 - November 2010
Euroccor Ltd June 2009 - December 2009
Skills
Customer Satisfaction, Teamwork, Process Improvement, Risk Management, Analytical Skills, Project Management, Training, Accounts Receivable, Financial Reporting, Team Management, Change Management, Credit Risk, Coaching, Litigation
Education
St. Cyril and St. Methodius University of Veliko Tarnovo 2005 — 2009
Bachelor, Applied Linguistics
Erasmushogeschool Brussel 2007 — 2008
Exchange Program, Applied Linguistics
Foreign Languages High School "Peyo Yavorov" Silistra 2000 — 2005
Secondary, Foreign Languages & Literature
N.Y.Vaptzarov High school Silistra 1994 — 2000
Primary, Liberal Arts, Classical Ballet
Gregg Sullivan's Sutherland Global Services Experience 2008 - 2010
Job VP, Account Development at BKM Marketing Associates, Inc.
Industry Marketing and Advertising
Experience
BKM Marketing Associates, Inc. 2015 - Present
Cenveo Publisher Services 2013 - 2015
SPi Global 2010 - 2013
Sutherland Global Services 2008 - 2010
Protocol Global Solutions 2003 - 2008
S&H greenpoints 2001 - 2003
Flagship Communications 1998 - 2001
Dickinson Direct 1993 - 1998
CPS Direct 1989 - 1993
Hub Mail Advertising 1987 - 1989
Education
Allegheny College 1983 — 1987
Bachelor of Arts, Communications Arts
BKM Marketing Associates, Inc. 2015 - Present
Cenveo Publisher Services 2013 - 2015
SPi Global 2010 - 2013
Sutherland Global Services 2008 - 2010
Protocol Global Solutions 2003 - 2008
S&H greenpoints 2001 - 2003
Flagship Communications 1998 - 2001
Dickinson Direct 1993 - 1998
CPS Direct 1989 - 1993
Hub Mail Advertising 1987 - 1989
Education
Allegheny College 1983 — 1987
Bachelor of Arts, Communications Arts
Kathleen Morales Kathleen Morales's Sutherland Global Services Experience November 2014 - Present
Job Customer Service Representative at Sutherland Global Services
Industry Internet
Experience
Sutherland Global Services November 2014 - Present
Comcast December 2011 - August 2014
School Candil Jacaranda February 2010 - December 2013
Convergys June 2011 - December 2011
I.N.C.E. October 2001 - January 2010
Skills
Fluent English, Fluent Spanish, MS Office Suite, Adobe Creative Suite, SWIFT, Linux, Spanish, Microsoft Office, JavaScript, Social Media Marketing, Microsoft Word, Management, Customer Service, Team Leadership, Call Centers, Training, Leadership, Microsoft Excel, Strategic Planning, HTML, Social Media, Communication, CSS, SQL, Customer Satisfaction, Teamwork, Windows, Outlook, Troubleshooting, Negotiation, PowerPoint, Time Management, Web Development, Photoshop
Education
Universidad Nacional Experimental Simón Rodríguez 2001 — 2004
Bachelor in Administration, Computer
Nuestra Madre 1994 — 1999
High School, Science
Sutherland Global Services November 2014 - Present
Comcast December 2011 - August 2014
School Candil Jacaranda February 2010 - December 2013
Convergys June 2011 - December 2011
I.N.C.E. October 2001 - January 2010
Skills
Fluent English, Fluent Spanish, MS Office Suite, Adobe Creative Suite, SWIFT, Linux, Spanish, Microsoft Office, JavaScript, Social Media Marketing, Microsoft Word, Management, Customer Service, Team Leadership, Call Centers, Training, Leadership, Microsoft Excel, Strategic Planning, HTML, Social Media, Communication, CSS, SQL, Customer Satisfaction, Teamwork, Windows, Outlook, Troubleshooting, Negotiation, PowerPoint, Time Management, Web Development, Photoshop
Education
Universidad Nacional Experimental Simón Rodríguez 2001 — 2004
Bachelor in Administration, Computer
Nuestra Madre 1994 — 1999
High School, Science
Mark Xomvimane's Sutherland Global Services Experience March 2014 - July 2014
Job Technical Support Specialist
Industry Information Technology and Services
Experience
Concentrix October 2014 - January 2015
Sutherland Global Services March 2014 - July 2014
Mark Axe Tech May 2012 - May 2014
Car Engineering and Manufacturing August 2010 - January 2011
US NAVY; Naval Computers and Telecommunications Station San Diego April 2007 - February 2010
RK Toyota/Vanderstyne Toyota March 2006 - June 2006
US NAVY; USS Constellation/USS Enterprise July 2001 - March 2006
Domino's Pizza July 2005 - February 2006
CVS Pharmacy June 1999 - June 2001
Skills
Outlook, Retail, Time Management, Inventory Management, Computer Hardware, Customer Service, Troubleshooting, Teamwork, Maintenance & Repair, Microsoft Office, PowerPoint, Quality Control, Networking, Microsoft Word, Leadership, iPhone Support, iPhone, Android, iPad, A+ Essentials, Smartphones, PC building, Cracked screen..., Network Administration, Security Clearance, System Administration, Training
Education
Bryant and Stratton College-Greece 2013 — 2014
NA, Business Administration and Management, General
Monroe Community College 2011 — 2012
N/A, Business Administration and Management, General
National University 2010 — 2010
WEMOCO 1999 — 2001
Vocational Certificate, Electronics/Robotics
Gates Chili High School 1997 — 2001
High School Diploma
Concentrix October 2014 - January 2015
Sutherland Global Services March 2014 - July 2014
Mark Axe Tech May 2012 - May 2014
Car Engineering and Manufacturing August 2010 - January 2011
US NAVY; Naval Computers and Telecommunications Station San Diego April 2007 - February 2010
RK Toyota/Vanderstyne Toyota March 2006 - June 2006
US NAVY; USS Constellation/USS Enterprise July 2001 - March 2006
Domino's Pizza July 2005 - February 2006
CVS Pharmacy June 1999 - June 2001
Skills
Outlook, Retail, Time Management, Inventory Management, Computer Hardware, Customer Service, Troubleshooting, Teamwork, Maintenance & Repair, Microsoft Office, PowerPoint, Quality Control, Networking, Microsoft Word, Leadership, iPhone Support, iPhone, Android, iPad, A+ Essentials, Smartphones, PC building, Cracked screen..., Network Administration, Security Clearance, System Administration, Training
Education
Bryant and Stratton College-Greece 2013 — 2014
NA, Business Administration and Management, General
Monroe Community College 2011 — 2012
N/A, Business Administration and Management, General
National University 2010 — 2010
WEMOCO 1999 — 2001
Vocational Certificate, Electronics/Robotics
Gates Chili High School 1997 — 2001
High School Diploma
Jeanette Zayas Jeanette Zayas's Sutherland Global Services Experience April 2011 - August 2011
Job Sales Associate at Walmart
Industry Medical Practice
Experience
Walmart June 2013 - Present
Sutherland Global Services April 2011 - August 2011
Skills
Microsoft Office, Photoshop, PowerPoint, Customer Service, Time Management, Leadership
Education
Everest Institute-Rochester 2012 — 2014
Associate's degree, Medical/Clinical Assistant
Walmart June 2013 - Present
Sutherland Global Services April 2011 - August 2011
Skills
Microsoft Office, Photoshop, PowerPoint, Customer Service, Time Management, Leadership
Education
Everest Institute-Rochester 2012 — 2014
Associate's degree, Medical/Clinical Assistant
pocholo henson pocholo henson's Sutherland Global Services Experience January 2009 - December 2009
Job RN at Clear Lake Regional Medical Center
Industry Hospital & Health Care
Experience
Clear Lake Regional Medical Center RNThe Woodlands Healthcare CenterSeptember 2010 - April 2011
Sutherland Global Services January 2009 - December 2009
Education
Angeles University Foundation 2004 — 2008
BSN RN, Nursing
Clear Lake Regional Medical Center RNThe Woodlands Healthcare CenterSeptember 2010 - April 2011
Sutherland Global Services January 2009 - December 2009
Education
Angeles University Foundation 2004 — 2008
BSN RN, Nursing
Michael Peters's Sutherland Global Services Experience March 2006 - August 2006
Job Operations Manager with Superior Group
Industry Staffing and Recruiting
Experience
Superior Group September 2006 - Present
Sutherland Global Services March 2006 - August 2006
Reliance Communications June 2003 - March 2006
Skills
Technical Recruiting, Operations Management, Office Administration, Call Center, Defense, Aerospace, Engineering, Electronics, Aviation, Recruiting, Training, Team Leadership, Internet Recruiting, Contract Recruitment, Staffing Services, Permanent Placement, Screening Resumes, Benefits Negotiation, Applicant Tracking..., Executive Search, Screening, Staff Augmentation, Talent Acquisition, Temporary Staffing, Vendor Management, Temporary Placement, Project Planning, Employee Engagement, HR Policies, Personnel Management, Industrial Sector, CRM, Employer Branding, Team Management, Sourcing, IT Recruitment, Recruitments, Recruitment Advertising, Time Management, Talent Management, HR Consulting, Performance Management, Workforce Planning, Search, Resource Management, Interviews, Call Centers, Employee Relations, Employee Training, Human Resources
Education
Alabama State University 1992 — 1995
Bachelors, Electronics
Superior Group September 2006 - Present
Sutherland Global Services March 2006 - August 2006
Reliance Communications June 2003 - March 2006
Skills
Technical Recruiting, Operations Management, Office Administration, Call Center, Defense, Aerospace, Engineering, Electronics, Aviation, Recruiting, Training, Team Leadership, Internet Recruiting, Contract Recruitment, Staffing Services, Permanent Placement, Screening Resumes, Benefits Negotiation, Applicant Tracking..., Executive Search, Screening, Staff Augmentation, Talent Acquisition, Temporary Staffing, Vendor Management, Temporary Placement, Project Planning, Employee Engagement, HR Policies, Personnel Management, Industrial Sector, CRM, Employer Branding, Team Management, Sourcing, IT Recruitment, Recruitments, Recruitment Advertising, Time Management, Talent Management, HR Consulting, Performance Management, Workforce Planning, Search, Resource Management, Interviews, Call Centers, Employee Relations, Employee Training, Human Resources
Education
Alabama State University 1992 — 1995
Bachelors, Electronics
Balaji Mohan Balaji Mohan's Sutherland Global Services Experience August 2007 - October 2008
Job IT Operations at Tesla Motors
Industry Information Technology and Services
Experience
Tesla Motors September 2015 - Present
Cognizant Technology Solutions November 2009 - May 2013
Sutherland Global Services August 2007 - October 2008
HCL Technologies June 2006 - July 2007
Skills
ITIL, Service Delivery, Transition Management, Team Management, CRM, BPO, Managed Services, Management, Operating Systems, Software Documentation, Troubleshooting, Incident Management, Networking, Firewalls, IT Service Management, Windows, Technical Support, Servers, Red Hat Linux, Enterprise Architecture, Sla, IT Management
Education
Silicon Valley University 2013 — 2015
Master’s Degree, Computer Science
AH & LA
Diploma in Management, Sales & Marketing
Tamil Nadu Open University
Bachelor's degree, Computer Science
Tesla Motors September 2015 - Present
Cognizant Technology Solutions November 2009 - May 2013
Sutherland Global Services August 2007 - October 2008
HCL Technologies June 2006 - July 2007
Skills
ITIL, Service Delivery, Transition Management, Team Management, CRM, BPO, Managed Services, Management, Operating Systems, Software Documentation, Troubleshooting, Incident Management, Networking, Firewalls, IT Service Management, Windows, Technical Support, Servers, Red Hat Linux, Enterprise Architecture, Sla, IT Management
Education
Silicon Valley University 2013 — 2015
Master’s Degree, Computer Science
AH & LA
Diploma in Management, Sales & Marketing
Tamil Nadu Open University
Bachelor's degree, Computer Science
Roger Merritt Roger Merritt's Sutherland Global Services Experience October 2011 - April 2015
Job Data Center Infrastructure, Network and Telephony Account Manager at Cxtec
Industry Information Technology and Services
Experience
CXtec May 2015 - Present
Sutherland Global Services October 2011 - April 2015
Thruway Fasteners Inc January 1997 - August 2011
Skills
Outlook, Inventory Management, Sales, Customer Service, Account Management, Sales Operations, Customer Satisfaction, Direct Sales, Sales Management, Microsoft Excel, Negotiation, Training, New Business Development, Customer Retention, Management, B2B, Solution Selling, Sales Process, Marketing, Forecasting
Education
Bryant & Stratton College - Main Syracuse 1994 — 1996
Marketing & Sales, Marketing & Sales
Byrant & Stratton College 1994 — 1996
Associates, Marketing & Sales
CXtec May 2015 - Present
Sutherland Global Services October 2011 - April 2015
Thruway Fasteners Inc January 1997 - August 2011
Skills
Outlook, Inventory Management, Sales, Customer Service, Account Management, Sales Operations, Customer Satisfaction, Direct Sales, Sales Management, Microsoft Excel, Negotiation, Training, New Business Development, Customer Retention, Management, B2B, Solution Selling, Sales Process, Marketing, Forecasting
Education
Bryant & Stratton College - Main Syracuse 1994 — 1996
Marketing & Sales, Marketing & Sales
Byrant & Stratton College 1994 — 1996
Associates, Marketing & Sales
William Kinney William Kinney's Sutherland Global Services Experience July 2013 - February 2015
Job Student at Bryant & Stratton College Main Syracuse
Industry Human Resources
Experience
Sutherland Global Services July 2013 - February 2015
Sears Holdings Corporation October 2006 - April 2013
Mirabito Energy Products April 2003 - October 2006
Skills
Customer Service, Management, Team Management, Leadership, Training, Process Improvement, Team Leadership, Call Centers, Outsourcing, Vendor Management, Microsoft Office, Cash Handling, Paperwork, New Hire Paperwork, Cash Register, Cash Management, Cashiering, Customer Relations, Customer Support
Education
Bryant & Stratton College - Main Syracuse 2015 — 2016
Associate's degree, Human Resources Management and Services, 3.5
Sutherland Global Services July 2013 - February 2015
Sears Holdings Corporation October 2006 - April 2013
Mirabito Energy Products April 2003 - October 2006
Skills
Customer Service, Management, Team Management, Leadership, Training, Process Improvement, Team Leadership, Call Centers, Outsourcing, Vendor Management, Microsoft Office, Cash Handling, Paperwork, New Hire Paperwork, Cash Register, Cash Management, Cashiering, Customer Relations, Customer Support
Education
Bryant & Stratton College - Main Syracuse 2015 — 2016
Associate's degree, Human Resources Management and Services, 3.5
Dale Hammond's Sutherland Global Services Experience March 2008 - July 2008
Job Experienced IT Generalist Professional
Industry Information Technology and Services
Experience
Reltronics Technologies June 2008 - Present
Carolyn's Cupboard June 2005 - Present
Hammond Web Consulting December 2007 - 2011
Sutherland Global Services March 2008 - July 2008
Kelly IT Resources March 2007 - June 2008
The August Group November 2006 - November 2007
Computer Clearing House, Inc. November 2004 - May 2006
Computer Clearing House, Inc. August 1994 - May 2005
Computer Clearing House, Inc. October 1990 - August 1994
IBM Corporation July 1989 - June 1990
Skills
Management, Databases, Microsoft SQL Server, Servers, Project Management, Hardware, Process Improvement, Technical Support, Training, Requirements Analysis, Networking, Leadership, XP
Education
American InterContinental University 2006 — 2007
Batchelor
Monroe Community College 1987 — 1989
Associate in Applied Science
Finger Lakes Community College 1980 — 1982
Associate in Applied Science
Clifton Springs Central School (Midlakes) 1976 — 1980
Reltronics Technologies June 2008 - Present
Carolyn's Cupboard June 2005 - Present
Hammond Web Consulting December 2007 - 2011
Sutherland Global Services March 2008 - July 2008
Kelly IT Resources March 2007 - June 2008
The August Group November 2006 - November 2007
Computer Clearing House, Inc. November 2004 - May 2006
Computer Clearing House, Inc. August 1994 - May 2005
Computer Clearing House, Inc. October 1990 - August 1994
IBM Corporation July 1989 - June 1990
Skills
Management, Databases, Microsoft SQL Server, Servers, Project Management, Hardware, Process Improvement, Technical Support, Training, Requirements Analysis, Networking, Leadership, XP
Education
American InterContinental University 2006 — 2007
Batchelor
Monroe Community College 1987 — 1989
Associate in Applied Science
Finger Lakes Community College 1980 — 1982
Associate in Applied Science
Clifton Springs Central School (Midlakes) 1976 — 1980
Sivi Ramesh's Sutherland Global Services Experience June 2004 - November 2006
Job
Industry Computer Software
Experience
Randstad Technologies US December 2014 - Present
KYYBA Inc November 2009 - July 2014
Vision Tech Solutions January 2008 - August 2009
Sutherland Global Services June 2004 - November 2006
Skills
Screening, Vendor Management, Recruiting, Staff Augmentation, Technical Recruiting, Internet Recruiting, Benefits Negotiation, Applicant Tracking..., Talent Acquisition, Contract Recruitment, Screening Resumes, Sourcing, Executive Search, Staffing Services, Interviews, Talent Management, Employee Relations, Onboarding, Human Resources, IT Recruitment, Permanent Placement, Temporary Placement
Education
Alagappa University 2004 — 2006
Master of Business Administration (M.B.A.), Business Administration and Management, General
ST. Pauls Engineering College, Pondicherry 2000 — 2004
Bachelors in Engineering, CSC, Bachelors in engineering
ST.Joseph Of Cluny, Pondicherry 1987 — 2000
High School Equivalence Certificate Program
Randstad Technologies US December 2014 - Present
KYYBA Inc November 2009 - July 2014
Vision Tech Solutions January 2008 - August 2009
Sutherland Global Services June 2004 - November 2006
Skills
Screening, Vendor Management, Recruiting, Staff Augmentation, Technical Recruiting, Internet Recruiting, Benefits Negotiation, Applicant Tracking..., Talent Acquisition, Contract Recruitment, Screening Resumes, Sourcing, Executive Search, Staffing Services, Interviews, Talent Management, Employee Relations, Onboarding, Human Resources, IT Recruitment, Permanent Placement, Temporary Placement
Education
Alagappa University 2004 — 2006
Master of Business Administration (M.B.A.), Business Administration and Management, General
ST. Pauls Engineering College, Pondicherry 2000 — 2004
Bachelors in Engineering, CSC, Bachelors in engineering
ST.Joseph Of Cluny, Pondicherry 1987 — 2000
High School Equivalence Certificate Program
Diana Chapoy-Callahan's Sutherland Global Services Experience 2004 - 2005
Job Instructional Designer at Rochester General Health System
Industry E-Learning
Experience
Rochester General Health System January 2014 - Present
Imagen NY Magazine September 2011 - September 2013
SkillSoft December 2011 - October 2012
Element K June 2007 - December 2011
Democrat and Chronicle October 2005 - June 2007
Sutherland Global Services 2004 - 2005
WXXI 2003 - 2004
TV Azteca Laguna 1998 - 2001
Skills
Photography, Editing, Copy Editing, Content Development, Instructional Design, Multimedia, Social Networking, Captivate, Public Relations, Photoshop, E-Learning, Social Media, Blogging, Public Speaking, Technical Writing, Copywriting, Video, Advertising, Magazines, Journalism
Education
St. John Fisher College 2005 — 2008
B.A., Communications/Journalism
Monroe Community College 2001 — 2003
Associates, Visual Communications, Photography and Television
Universidad Iberoamericana del Norte 1999 — 2001
Communications
Rochester General Health System January 2014 - Present
Imagen NY Magazine September 2011 - September 2013
SkillSoft December 2011 - October 2012
Element K June 2007 - December 2011
Democrat and Chronicle October 2005 - June 2007
Sutherland Global Services 2004 - 2005
WXXI 2003 - 2004
TV Azteca Laguna 1998 - 2001
Skills
Photography, Editing, Copy Editing, Content Development, Instructional Design, Multimedia, Social Networking, Captivate, Public Relations, Photoshop, E-Learning, Social Media, Blogging, Public Speaking, Technical Writing, Copywriting, Video, Advertising, Magazines, Journalism
Education
St. John Fisher College 2005 — 2008
B.A., Communications/Journalism
Monroe Community College 2001 — 2003
Associates, Visual Communications, Photography and Television
Universidad Iberoamericana del Norte 1999 — 2001
Communications
David Fratangelo's Sutherland Global Services Experience May 2015 - Present
Job Sr. Director, Controller at Sutherland Global Services
Industry Financial Services
Experience
Sutherland Global Services May 2015 - Present
Skills
Business Development, Sales Management, Management, Leadership, Recruiting, Forecasting, Sales, Team Building, Finance, Mortgage Lending, Banking, Start-ups, Credit, Mortgage Banking, Loan Origination
Education
Loyola University Maryland Sellinger School of Business and Management 1993 — 1995
MBA, International Finance
University of Maryland - Robert H. Smith School of Business 1984 — 1988
Bachelor of Science, Finance
University of Maryland University College
Certificate, Advanced Accounting
Sutherland Global Services May 2015 - Present
Skills
Business Development, Sales Management, Management, Leadership, Recruiting, Forecasting, Sales, Team Building, Finance, Mortgage Lending, Banking, Start-ups, Credit, Mortgage Banking, Loan Origination
Education
Loyola University Maryland Sellinger School of Business and Management 1993 — 1995
MBA, International Finance
University of Maryland - Robert H. Smith School of Business 1984 — 1988
Bachelor of Science, Finance
University of Maryland University College
Certificate, Advanced Accounting
Vinod Rajpurohit's Sutherland Global Services Experience November 2003 - April 2007
Job Program Manager at Tata Consultancy Services
Industry Information Technology and Services
Experience
Tata Consultancy Services July 2010 - Present
Tata Consultancy Services March 2010 - Present
Tata Consultancy Services April 2007 - Present
Sutherland Global Services November 2003 - April 2007
Skills
Service Delivery, Vendor Management, Process Improvement, Operating Systems, Project Management, Telecommunications, IT Service Management, Networking, XP, CRM, Solution Architecture, ITIL, Windows, Pre-sales, Outsourcing, Management, Program Management, Team Management
Education
Maharshi Dayanand Sarswati University 1993 — 1995
St. Joseph's High School, Mt Abu. Rajasthan
High School
Tata Consultancy Services July 2010 - Present
Tata Consultancy Services March 2010 - Present
Tata Consultancy Services April 2007 - Present
Sutherland Global Services November 2003 - April 2007
Skills
Service Delivery, Vendor Management, Process Improvement, Operating Systems, Project Management, Telecommunications, IT Service Management, Networking, XP, CRM, Solution Architecture, ITIL, Windows, Pre-sales, Outsourcing, Management, Program Management, Team Management
Education
Maharshi Dayanand Sarswati University 1993 — 1995
St. Joseph's High School, Mt Abu. Rajasthan
High School
Carlina Smith's Sutherland Global Services Experience August 2006 - January 2008
Job Acount Manager/ Service Coordinator
Industry Hospital & Health Care
Experience
Home Care of Rochester (HCR) July 2008 - Present
Sutherland Global Services August 2006 - January 2008
Education
Andrews University 1999 — 2005
Home Care of Rochester (HCR) July 2008 - Present
Sutherland Global Services August 2006 - January 2008
Education
Andrews University 1999 — 2005
Ayyadurai Vellaichamy's Sutherland Global Services Experience July 2004 - December 2005
Job Programmer Analyst (Contract) at Northcloud Inc.
Industry Information Technology and Services
Experience
Northcloud Inc. December 2013 - June 2015
Scotiabank September 2013 - December 2013
Protiviti May 2013 - September 2013
Gulf Computers LLC November 2012 - January 2013
Cap Gemini March 2011 - October 2012
EC Software December 2008 - February 2011
EC Software - Swedan,Stockholm May 2008 - December 2008
EC Software April 2007 - May 2008
EC Software December 2005 - April 2007
Sutherland Global Services July 2004 - December 2005
Skills
Team Leadership, JavaScript, ASP.NET, C#, HTML, CSS, Requirements Analysis, Web Development, SQL, Microsoft SQL Server, Scrum, Agile Methodologies, XML, AJAX, MySQL, Software Project..., WCF, Web Services, .NET, jQuery, IIS
Education
Sri Chandrasekharendra Saraswathi Viswa Mahavidyalaya 2000 — 2003
BE, Electrical & Electronics
Northcloud Inc. December 2013 - June 2015
Scotiabank September 2013 - December 2013
Protiviti May 2013 - September 2013
Gulf Computers LLC November 2012 - January 2013
Cap Gemini March 2011 - October 2012
EC Software December 2008 - February 2011
EC Software - Swedan,Stockholm May 2008 - December 2008
EC Software April 2007 - May 2008
EC Software December 2005 - April 2007
Sutherland Global Services July 2004 - December 2005
Skills
Team Leadership, JavaScript, ASP.NET, C#, HTML, CSS, Requirements Analysis, Web Development, SQL, Microsoft SQL Server, Scrum, Agile Methodologies, XML, AJAX, MySQL, Software Project..., WCF, Web Services, .NET, jQuery, IIS
Education
Sri Chandrasekharendra Saraswathi Viswa Mahavidyalaya 2000 — 2003
BE, Electrical & Electronics
Michael Druzynski's Sutherland Global Services Experience December 2005 - August 2006
Job Systems Engineer at Fujifilm eSystems, Inc.
Industry Computer Software
Experience
Fujifilm e-Systems, Inc. PC AnalystTime Warner Inc.September 2006 - February 2007
Sutherland Global Services December 2005 - August 2006
Skills
XML, Troubleshooting
Education
Alfred State College - SUNY College of Technology 2002 — 2004
Fujifilm e-Systems, Inc. PC AnalystTime Warner Inc.September 2006 - February 2007
Sutherland Global Services December 2005 - August 2006
Skills
XML, Troubleshooting
Education
Alfred State College - SUNY College of Technology 2002 — 2004
David Zagyva's Sutherland Global Services Experience December 2009 - March 2010
Job Unix Administrator at Raymour & Flanigan
Industry Information Technology and Services
Experience
Raymour & Flanigan April 2012 - Present
Computer Sciences Corporation March 2010 - April 2012
Sutherland Global Services December 2009 - March 2010
Turning Stone Resort and Casino 2004 - December 2009
Turning Stone Resort and Casino 2003 - 2004
Applied Theory Corporation 2002 - 2003
SUNY Cortland 2001 - 2002
Skills
Servers, Windows Server, Linux, Solaris, Unix, Apache, AIX, Windows, RedHat, Windows XP, Technical Support, Operating Systems, RHEL, XP, Troubleshooting, SAN, PHP, Windows 7, EMC Storage, Active Directory, Red Hat Linux, JavaScript, CSS, Ubuntu, Debian, Networking, Multipath, Solaris 8/9/10, EMC Storage Solutions, Dell KACE, Disaster Recovery, System Administration, Databases, Switches, Avamar, Dell Compellent, VMware, Vendor Management, Security, Virtualization, Infrastructure, VMware ESX, VMware Infrastructure, VMware vSphere, IBM AIX
Education
Alfred State College - SUNY College of Technology 1995 — 1998
Associates, Computer Information Systems
Raymour & Flanigan April 2012 - Present
Computer Sciences Corporation March 2010 - April 2012
Sutherland Global Services December 2009 - March 2010
Turning Stone Resort and Casino 2004 - December 2009
Turning Stone Resort and Casino 2003 - 2004
Applied Theory Corporation 2002 - 2003
SUNY Cortland 2001 - 2002
Skills
Servers, Windows Server, Linux, Solaris, Unix, Apache, AIX, Windows, RedHat, Windows XP, Technical Support, Operating Systems, RHEL, XP, Troubleshooting, SAN, PHP, Windows 7, EMC Storage, Active Directory, Red Hat Linux, JavaScript, CSS, Ubuntu, Debian, Networking, Multipath, Solaris 8/9/10, EMC Storage Solutions, Dell KACE, Disaster Recovery, System Administration, Databases, Switches, Avamar, Dell Compellent, VMware, Vendor Management, Security, Virtualization, Infrastructure, VMware ESX, VMware Infrastructure, VMware vSphere, IBM AIX
Education
Alfred State College - SUNY College of Technology 1995 — 1998
Associates, Computer Information Systems
Kim Waldorf's Sutherland Global Services Experience May 2012 - Present
Job Human Resource Professional
Industry Human Resources
Experience
Sutherland Global Services May 2012 - Present
Norm M Phillips Charity for ALS June 2006 - Present
Windstream Communications (formerly PAETEC) March 2010 - February 2012
Nixon Peabody LLP April 2001 - March 2010
Skills
Benefits Administration, Employee Relations, Benefits, HRIS, Outlook Express, MS Excel, Microsoft Word, Oracle HR, FMLA, Disability Management, Employee Benefits, Microsoft Excel, ADP Payroll
Education
St John Fisher College
BA, Human Resources
Alfred State College - SUNY College of Technology
Associate's degree, Business Administration and Management, General
Sutherland Global Services May 2012 - Present
Norm M Phillips Charity for ALS June 2006 - Present
Windstream Communications (formerly PAETEC) March 2010 - February 2012
Nixon Peabody LLP April 2001 - March 2010
Skills
Benefits Administration, Employee Relations, Benefits, HRIS, Outlook Express, MS Excel, Microsoft Word, Oracle HR, FMLA, Disability Management, Employee Benefits, Microsoft Excel, ADP Payroll
Education
St John Fisher College
BA, Human Resources
Alfred State College - SUNY College of Technology
Associate's degree, Business Administration and Management, General
Robert Quance's Sutherland Global Services Experience December 2012 - November 2014
Job Retired early to spend more time on profitable endevours.
Industry Internet
Experience
Sutherland Global Services December 2012 - November 2014
Sutherland Global Services September 2012 - December 2012
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Data Entry, Coaching, Training, Community Outreach, Team Building, Social Media, Customer Service, Public Speaking, Leadership, Teaching, Nonprofits, Marketing, Strategic Planning, PowerPoint, Higher Education, Research
Education
Alfred State College - SUNY College of Technology 1972 — 1974
AAS, Electrical/Electronic Engineering
Sutherland Global Services December 2012 - November 2014
Sutherland Global Services September 2012 - December 2012
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Data Entry, Coaching, Training, Community Outreach, Team Building, Social Media, Customer Service, Public Speaking, Leadership, Teaching, Nonprofits, Marketing, Strategic Planning, PowerPoint, Higher Education, Research
Education
Alfred State College - SUNY College of Technology 1972 — 1974
AAS, Electrical/Electronic Engineering
Sogand Behnam's Sutherland Global Services Experience March 2011 - March 2014
Job Senior Business Development Manager at HighPoint Global
Industry Information Technology and Services
Experience
HighPoint Global April 2014 - Present
Sutherland Global Services March 2011 - March 2014
Unisys September 2010 - March 2011
CGI January 2009 - September 2010
NATEK 2007 - 2009
Xerox 2006 - 2007
Softmatic 2001 - 2006
Decision Support Systems 1992 - 2001
Skills
Professional Services, Strategic Planning, Strategic Partnerships, Leadership, Business Development, Program Management, Sales, Management, Management Consulting, Government, Enterprise Software, Team Building, Strategy, Sales Process, DoD, Account Management, Cloud Computing, Government Contracting
Education
American University 1983 — 1985
Master of Arts, Political Science
American University 1979 — 1982
Bachelor of Art, Political Science
HighPoint Global April 2014 - Present
Sutherland Global Services March 2011 - March 2014
Unisys September 2010 - March 2011
CGI January 2009 - September 2010
NATEK 2007 - 2009
Xerox 2006 - 2007
Softmatic 2001 - 2006
Decision Support Systems 1992 - 2001
Skills
Professional Services, Strategic Planning, Strategic Partnerships, Leadership, Business Development, Program Management, Sales, Management, Management Consulting, Government, Enterprise Software, Team Building, Strategy, Sales Process, DoD, Account Management, Cloud Computing, Government Contracting
Education
American University 1983 — 1985
Master of Arts, Political Science
American University 1979 — 1982
Bachelor of Art, Political Science
Shobana Rajkumar's Sutherland Global Services Experience March 2005 - September 2008
Job workforce dispatcher at Sutherland Global Services
Industry Computer Software
Experience
Sutherland Global Services March 2005 - September 2008
Skills
Workforce Management, Dispatchers, Customer Service..., Technical Support, HTML, JavaScript, C++, Java, PowerPoint, Databases, C, Photoshop
Education
Tamil Nadu College Of Engineering 2000 — 2004
Bachelor of Engineering (B.E.), Computer Science
Sutherland Global Services March 2005 - September 2008
Skills
Workforce Management, Dispatchers, Customer Service..., Technical Support, HTML, JavaScript, C++, Java, PowerPoint, Databases, C, Photoshop
Education
Tamil Nadu College Of Engineering 2000 — 2004
Bachelor of Engineering (B.E.), Computer Science
Andrew Easterly's Sutherland Global Services Experience October 2000 - June 2002
Job Intelligence Analyst
Industry Law Enforcement
Experience
Virginia State Police March 2013 - May 2013
Information International Associates November 2010 - April 2011
CACI February 2010 - February 2010
National Security Agency July 2008 - October 2009
Washington Mutual, Inc. March 2004 - June 2008
Sutherland Global Services October 2000 - June 2002
Superior Technical Resources December 1999 - October 2000
Skills
Analysis, DoD, Security Clearance, Intelligence Analysis, Military, Security, International Relations, Research, Intelligence, System Administration, Government Contracting, Public Speaking, Databases, Homeland Security, Counterterrorism
Education
American Public University System 2005 — 2008
MSSI, Strategic Intelligence / Terrorism Studies
State University of New York at Buffalo 1997 — 1998
MLS, Library Science
Indiana University of Pennsylvania 1992 — 1996
BA, History
Virginia State Police March 2013 - May 2013
Information International Associates November 2010 - April 2011
CACI February 2010 - February 2010
National Security Agency July 2008 - October 2009
Washington Mutual, Inc. March 2004 - June 2008
Sutherland Global Services October 2000 - June 2002
Superior Technical Resources December 1999 - October 2000
Skills
Analysis, DoD, Security Clearance, Intelligence Analysis, Military, Security, International Relations, Research, Intelligence, System Administration, Government Contracting, Public Speaking, Databases, Homeland Security, Counterterrorism
Education
American Public University System 2005 — 2008
MSSI, Strategic Intelligence / Terrorism Studies
State University of New York at Buffalo 1997 — 1998
MLS, Library Science
Indiana University of Pennsylvania 1992 — 1996
BA, History
Art Gilman's Sutherland Global Services Experience SR Program ManagerSutherland Global Services2005 - 2008
Job Director, Service Delivery at Sutherland Global Services
Industry Outsourcing/Offshoring
Experience
Sutherland Global Services SR Program ManagerSutherland Global Services2005 - 2008
Skills
BPO, Call Center
Education
Alfred State College - SUNY College of Technology 1991 — 1993
AAS, Business Administration
Binghamton University 1989 — 1991
BT, Electrical Engineering
Alfred State College - SUNY College of Technology 1987 — 1989
AAS, Electrical Engineering
Sutherland Global Services SR Program ManagerSutherland Global Services2005 - 2008
Skills
BPO, Call Center
Education
Alfred State College - SUNY College of Technology 1991 — 1993
AAS, Business Administration
Binghamton University 1989 — 1991
BT, Electrical Engineering
Alfred State College - SUNY College of Technology 1987 — 1989
AAS, Electrical Engineering
Anand Devarakonda's Sutherland Global Services Experience October 2005 - September 2006
Job Consultant at Infosys
Industry Information Technology and Services
Experience
Infosys July 2012 - Present
JPMorgan Chase July 2010 - July 2012
IBM Global Services September 2006 - June 2010
Sutherland Global Services October 2005 - September 2006
Skills
Servers, Windows Server, ITIL, Virtualization, Service Delivery, Cisco UCS, Hitachi SAN, VMware Infrastructure, VMware ESX, Linux, vBlock, Data Center, IT Service Management, Disaster Recovery, VMware, Business Analysis, Windows, Sla, Manual Testing, Troubleshooting
Education
Andhra University 2003 — 2005
Master of Science (MSc), Applied Mathematics, A
TSR & TBK Degree College 2000 — 2003
BSC, Computers, A
Infosys July 2012 - Present
JPMorgan Chase July 2010 - July 2012
IBM Global Services September 2006 - June 2010
Sutherland Global Services October 2005 - September 2006
Skills
Servers, Windows Server, ITIL, Virtualization, Service Delivery, Cisco UCS, Hitachi SAN, VMware Infrastructure, VMware ESX, Linux, vBlock, Data Center, IT Service Management, Disaster Recovery, VMware, Business Analysis, Windows, Sla, Manual Testing, Troubleshooting
Education
Andhra University 2003 — 2005
Master of Science (MSc), Applied Mathematics, A
TSR & TBK Degree College 2000 — 2003
BSC, Computers, A
Magdalena Oleksiak's Sutherland Global Services Experience February 2012 - May 2012
Job Accounting Assistant at Quantum Management Services Ltd.
Industry Construction
Experience
Quantum Management Services Ltd. August 2012 - Present
R & K Power Electric November 2001 - Present
Sutherland Global Services February 2012 - May 2012
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, Accounts Payable, Accounts Receivable, QuickBooks, Profile
Education
Humber College 2005 — 2009
Certificate, Accounting
Wyższa Szkoła Pedagogiczna w Krakowie 1990 — 1995
Master's degree, Polish Language and Literature
Humber College
Tax Accounting, Certificate, Tax Accounting
Quantum Management Services Ltd. August 2012 - Present
R & K Power Electric November 2001 - Present
Sutherland Global Services February 2012 - May 2012
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, Accounts Payable, Accounts Receivable, QuickBooks, Profile
Education
Humber College 2005 — 2009
Certificate, Accounting
Wyższa Szkoła Pedagogiczna w Krakowie 1990 — 1995
Master's degree, Polish Language and Literature
Humber College
Tax Accounting, Certificate, Tax Accounting
Scott Leber's Sutherland Global Services Experience 2009 - 2010
Job Customer Support Team Lead at ShoreTel
Industry Telecommunications
Experience
ShoreTel December 2013 - Present
ShoreTel May 2012 - December 2013
M5 Networks May 2011 - May 2012
Sutherland Global Services 2009 - 2010
Skills
Troubleshooting, Technical Writing, Customer Service, Customer Satisfaction, Call Center, Process Scheduler, Microsoft Office, Process Improvement, Technical Support, Telecommunications, Networking, Call Centers, Team Leadership, Managed Services, Leadership, Computer Hardware, SaaS
Education
Alfred State College - SUNY College of Technology 2007 — 2009
BS, Mechanical Engineering Technology
Roberts Wesleyan College 2002 — 2006
BA, Psychology, Religion & Philosophy
ShoreTel December 2013 - Present
ShoreTel May 2012 - December 2013
M5 Networks May 2011 - May 2012
Sutherland Global Services 2009 - 2010
Skills
Troubleshooting, Technical Writing, Customer Service, Customer Satisfaction, Call Center, Process Scheduler, Microsoft Office, Process Improvement, Technical Support, Telecommunications, Networking, Call Centers, Team Leadership, Managed Services, Leadership, Computer Hardware, SaaS
Education
Alfred State College - SUNY College of Technology 2007 — 2009
BS, Mechanical Engineering Technology
Roberts Wesleyan College 2002 — 2006
BA, Psychology, Religion & Philosophy
Tom Stuewe's Sutherland Global Services Experience January 1996 - August 2009
Job VP Operations at APAC Customer Services
Industry Outsourcing/Offshoring
Experience
APAC Customer Services June 2010 - Present
Sutherland Global Services January 1996 - August 2009
Skills
Transition Management, Process Improvement, CRM, Business Process..., Six Sigma, Management, Change Management, Business Transformation, Employee Engagement, Operational Excellence, Program Management, Business Analysis, Quality Assurance, Performance Improvement, Analytics, Project Management, Quality Management, Business Process, Process Engineering, P&L Management, Management Consulting
Education
Alfred University 1981 — 1986
BS, Business
Alfred University 1981 — 1985
Bachelor's of Science, Marketing
APAC Customer Services June 2010 - Present
Sutherland Global Services January 1996 - August 2009
Skills
Transition Management, Process Improvement, CRM, Business Process..., Six Sigma, Management, Change Management, Business Transformation, Employee Engagement, Operational Excellence, Program Management, Business Analysis, Quality Assurance, Performance Improvement, Analytics, Project Management, Quality Management, Business Process, Process Engineering, P&L Management, Management Consulting
Education
Alfred University 1981 — 1986
BS, Business
Alfred University 1981 — 1985
Bachelor's of Science, Marketing
Starr Kelley's Sutherland Global Services Experience July 2007 - June 2011
Job Cleaner at Paino Cleaning
Industry Human Resources
Experience
Paino Cleaning February 2011 - Present
Sutherland Global Services July 2007 - June 2011
Education
Everest Institute-Rochester 2010 — 2013
Associate of Science (AS), Paralegal
Paino Cleaning February 2011 - Present
Sutherland Global Services July 2007 - June 2011
Education
Everest Institute-Rochester 2010 — 2013
Associate of Science (AS), Paralegal
Julie Bunn's Sutherland Global Services Experience July 2005 - November 2008
Job
Industry Medical Practice
Experience
Sutherland Global Services July 2005 - November 2008
Video King September 2004 - June 2005
Education
Monroe 2-Orleans BOCES Center for Workforce Development 2011 — 2012
Certificate, Medical Assistant and Profressional Office Careers
SUNY Brockport 2002 — 2005
Sutherland Global Services July 2005 - November 2008
Video King September 2004 - June 2005
Education
Monroe 2-Orleans BOCES Center for Workforce Development 2011 — 2012
Certificate, Medical Assistant and Profressional Office Careers
SUNY Brockport 2002 — 2005
Jonathan Tifone's Sutherland Global Services Experience Lv. 1 Phone AgentSutherland Global ServicesinternThe Cochran FirmMay 2008 - August 2008
Job Lv. 1 Phone Agent at Sutherland Global Services
Industry Outsourcing/Offshoring
Experience
Sutherland Global Services Lv. 1 Phone AgentSutherland Global ServicesinternThe Cochran FirmMay 2008 - August 2008
Education
Allegheny College 2005 — 2009
BA, Political Science
Sutherland Global Services Lv. 1 Phone AgentSutherland Global ServicesinternThe Cochran FirmMay 2008 - August 2008
Education
Allegheny College 2005 — 2009
BA, Political Science
Heidi Nickal's Sutherland Global Services Experience January 2009 - February 2009
Job Commercial Dispatcher at Time Warner Cable
Industry Telecommunications
Experience
Time Warner Cable January 2013 - Present
Time Warner Cable November 2011 - January 2013
Olum's of Binghamton October 2010 - November 2011
Olum's of Binghamton September 2009 - October 2010
54 Freedom July 2009 - January 2010
Emerald City Grill June 2006 - August 2009
Sutherland Global Services January 2009 - February 2009
Lifetouch September 2008 - November 2008
Extreme Makeover: Home Edition July 2008 - July 2008
Freeman Interiors Ltd July 2007 - August 2007
Skills
AutoCAD, Microsoft Office, Excel, Photoshop, Viz, SketchUp, 3D rendering, Phone Skills, Graphic Design, Interior Design, Customer Service, Word, PowerPoint, Outlook, Adobe Acrobat, Photography, Windows, Space Planning, Data Entry, Writing, Problem Solving, Telephone Skills, Microsoft Word, Public Speaking, Microsoft Excel, Retail, Time Management, Public Relations
Education
State University of New York College of Agriculture and Technology at Morrisville 2009 — 2009
Certificate, Office Technology
Cazenovia College 2006 — 2008
Bachelor's of Fine Arts, Interior Design
Alfred State College - SUNY College of Technology 2004 — 2006
AAS, Interior Design
Time Warner Cable January 2013 - Present
Time Warner Cable November 2011 - January 2013
Olum's of Binghamton October 2010 - November 2011
Olum's of Binghamton September 2009 - October 2010
54 Freedom July 2009 - January 2010
Emerald City Grill June 2006 - August 2009
Sutherland Global Services January 2009 - February 2009
Lifetouch September 2008 - November 2008
Extreme Makeover: Home Edition July 2008 - July 2008
Freeman Interiors Ltd July 2007 - August 2007
Skills
AutoCAD, Microsoft Office, Excel, Photoshop, Viz, SketchUp, 3D rendering, Phone Skills, Graphic Design, Interior Design, Customer Service, Word, PowerPoint, Outlook, Adobe Acrobat, Photography, Windows, Space Planning, Data Entry, Writing, Problem Solving, Telephone Skills, Microsoft Word, Public Speaking, Microsoft Excel, Retail, Time Management, Public Relations
Education
State University of New York College of Agriculture and Technology at Morrisville 2009 — 2009
Certificate, Office Technology
Cazenovia College 2006 — 2008
Bachelor's of Fine Arts, Interior Design
Alfred State College - SUNY College of Technology 2004 — 2006
AAS, Interior Design
Tom Stuewe's Sutherland Global Services Experience January 1996 - June 2010
Job VP at APAC Customer Services
Industry Outsourcing/Offshoring
Experience
APAC Customer Services June 2010 - Present
Sutherland Global Services January 1996 - June 2010
Frontier Communications June 1986 - January 1996
Skills
Vendor Management, Sales, Executive Management, Cost Control, Performance Improvement
Education
Alfred University 1982 — 1985
Bachelor of Science (BS), Business Administration and Management, General
APAC Customer Services June 2010 - Present
Sutherland Global Services January 1996 - June 2010
Frontier Communications June 1986 - January 1996
Skills
Vendor Management, Sales, Executive Management, Cost Control, Performance Improvement
Education
Alfred University 1982 — 1985
Bachelor of Science (BS), Business Administration and Management, General
Rebecca Soliman's Sutherland Global Services Experience October 2006 - October 2009
Job Soliman Movers and More
Industry Consumer Services
Experience
Soliman Movers and More June 2011 - Present
Sutherland Global Services October 2006 - October 2009
InTouch Wireless January 2006 - September 2006
Skills
Customer Service, Microsoft Office, Microsoft Excel, Team Building, Sales, Microsoft Word, Strategic Planning, Sales Management, PowerPoint, Public Speaking, New Business Development, Social Media, Management, Marketing, Marketing Strategy, Coaching, Negotiation, Account Management, Customer Satisfaction, Team Leadership
Education
Syracuse Central Technical Vocational Center 2006 — 2007
Network Plus
Homer High
Soliman Movers and More June 2011 - Present
Sutherland Global Services October 2006 - October 2009
InTouch Wireless January 2006 - September 2006
Skills
Customer Service, Microsoft Office, Microsoft Excel, Team Building, Sales, Microsoft Word, Strategic Planning, Sales Management, PowerPoint, Public Speaking, New Business Development, Social Media, Management, Marketing, Marketing Strategy, Coaching, Negotiation, Account Management, Customer Satisfaction, Team Leadership
Education
Syracuse Central Technical Vocational Center 2006 — 2007
Network Plus
Homer High
Michael Snavely II's Sutherland Global Services Experience December 2010 - Present
Job Technical Support Manager at Sutherland Global Services
Industry Outsourcing/Offshoring
Experience
Sutherland Global Services December 2010 - Present
Bionutraceutical October 2007 - May 2009
Education
Everest Institute-Rochester 2006 — 2007
Associate of Science (AS), Computer Science, 3.87
Sutherland Global Services December 2010 - Present
Bionutraceutical October 2007 - May 2009
Education
Everest Institute-Rochester 2006 — 2007
Associate of Science (AS), Computer Science, 3.87
Wanda Austin's Sutherland Global Services Experience December 2010 - April 2011
Job Hospital & Health Care Professional
Industry Hospital & Health Care
Experience
Self-employed 2011 - Present
Sutherland Global Services December 2010 - April 2011
Independant Living INC. June 2010 - November 2010
Education
Allen School-Jamaica 2010 — 2011
Diploma, Medical Insurance Specialist/Medical Biller
Mohawk Valley Community College 2006 — 2010
Associate of Science (A.S.), Human Services, General
Self-employed 2011 - Present
Sutherland Global Services December 2010 - April 2011
Independant Living INC. June 2010 - November 2010
Education
Allen School-Jamaica 2010 — 2011
Diploma, Medical Insurance Specialist/Medical Biller
Mohawk Valley Community College 2006 — 2010
Associate of Science (A.S.), Human Services, General
Stephen Kurzdorfer's Sutherland Global Services Experience December 2012 - April 2013
Job Freelance Lighting Designer and Entertainment Technician
Industry Entertainment
Experience
Finger Lakes Musical Theatre Festival and Merry-Go-Round Playhouse July 2014 - July 2014
ADT June 2013 - November 2013
Ellucian April 2013 - June 2013
Sutherland Global Services December 2012 - April 2013
Merry-Go-Round Playhouse May 2012 - October 2012
Alfred University November 2008 - May 2012
Alfred University August 2008 - May 2012
Education
Alfred University 2008 — 2012
Bachelor of Arts, Technical Theatre
Finger Lakes Musical Theatre Festival and Merry-Go-Round Playhouse July 2014 - July 2014
ADT June 2013 - November 2013
Ellucian April 2013 - June 2013
Sutherland Global Services December 2012 - April 2013
Merry-Go-Round Playhouse May 2012 - October 2012
Alfred University November 2008 - May 2012
Alfred University August 2008 - May 2012
Education
Alfred University 2008 — 2012
Bachelor of Arts, Technical Theatre
Lituka Yambuya's Sutherland Global Services Experience December 2008 - February 2009
Job Medical Assistant at Byrant & Stratton College
Industry Medical Practice
Experience
Hospital January 2013 - Present
PPC January 2011 - Present
Eureka Crafts August 2009 - May 2012
Sutherland Global Services December 2008 - February 2009
Shapiro Brothers June 2004 - August 2005
Skills
Data Entry
Education
Bryant and Stratton College-Main Syracuse 2012 — 2013
Medical Assistant
Onondaga Community College 2006 — 2011
Associate of Arts and Sciences (A.A.S.), Liberal Arts and Sciences, General Studies and Humanities
Hospital January 2013 - Present
PPC January 2011 - Present
Eureka Crafts August 2009 - May 2012
Sutherland Global Services December 2008 - February 2009
Shapiro Brothers June 2004 - August 2005
Skills
Data Entry
Education
Bryant and Stratton College-Main Syracuse 2012 — 2013
Medical Assistant
Onondaga Community College 2006 — 2011
Associate of Arts and Sciences (A.A.S.), Liberal Arts and Sciences, General Studies and Humanities
Alexandar Shumantov's Sutherland Global Services Experience May 2011 - October 2012
Job Technical Support Software Products
Industry Information Technology and Services
Experience
Sutherland Global Services May 2011 - October 2012
Sutherland Global Services 2011 - 2012
Skills
Environmental..., Environmental Awareness, Environmental Consulting, Technical Support, Hazardous Waste..., Software Projects, Bioenergy, Renewable Energy Systems, Global Warming, Photoshop, Software
Education
Brandenburgische Technische Universität Cottbus 2005 — 2010
Bachelor of Science (B.S.), Environmental Management
Sheffield Hallam University 2006 — 2007
Bachelor's degree
Sutherland Global Services May 2011 - October 2012
Sutherland Global Services 2011 - 2012
Skills
Environmental..., Environmental Awareness, Environmental Consulting, Technical Support, Hazardous Waste..., Software Projects, Bioenergy, Renewable Energy Systems, Global Warming, Photoshop, Software
Education
Brandenburgische Technische Universität Cottbus 2005 — 2010
Bachelor of Science (B.S.), Environmental Management
Sheffield Hallam University 2006 — 2007
Bachelor's degree
Argelis Wesley's Sutherland Global Services Experience January 2009 - Present
Job Account executive at Sutherland Global Services
Industry Outsourcing/Offshoring
Experience
Sutherland Global Services January 2009 - Present
Panama Canal Authority January 2002 - April 2005
Skills
Account Management
Education
Universidad Interamericana de Panamá 1999 — 2000
MBA
Sutherland Global Services January 2009 - Present
Panama Canal Authority January 2002 - April 2005
Skills
Account Management
Education
Universidad Interamericana de Panamá 1999 — 2000
MBA
Asha Jaianand's Sutherland Global Services Experience June 2007 - December 2007
Job Graduate student at USF
Industry Management Consulting
Experience
HDFC Bank November 2011 - November 2013
Intellinet Global Service June 2010 - November 2011
Allsec Technologies April 2009 - May 2010
Sutherland Global Services June 2007 - December 2007
Skills
Banking-Operations, C, C++, ABAP, Customer Satisfaction, Customer-focused, Customer Information, Accounting, Cross Selling, Technical Support, Customer Support, CRM, Call Centers, Training, Team Leadership, Troubleshooting
Education
University of South Florida 2015 — 2017
Master of Science (MS), Engineering/Industrial Management
Sri Chandrasekharendra Saraswathi Viswa Mahavidyalaya 2003 — 2007
Bachelor of Engineering (B.E.), Electronics and Communications Engineering
Kings Matriculation 1998 — 2003
High School Degree, Mathematics, Science and Computer Science
HDFC Bank November 2011 - November 2013
Intellinet Global Service June 2010 - November 2011
Allsec Technologies April 2009 - May 2010
Sutherland Global Services June 2007 - December 2007
Skills
Banking-Operations, C, C++, ABAP, Customer Satisfaction, Customer-focused, Customer Information, Accounting, Cross Selling, Technical Support, Customer Support, CRM, Call Centers, Training, Team Leadership, Troubleshooting
Education
University of South Florida 2015 — 2017
Master of Science (MS), Engineering/Industrial Management
Sri Chandrasekharendra Saraswathi Viswa Mahavidyalaya 2003 — 2007
Bachelor of Engineering (B.E.), Electronics and Communications Engineering
Kings Matriculation 1998 — 2003
High School Degree, Mathematics, Science and Computer Science
Janae Dates's Sutherland Global Services Experience June 2013 - September 2013
Job Student
Industry Outsourcing/Offshoring
Experience
Sutherland Global Services June 2013 - September 2013
Skills
Customer Service, Management, Team Management, Leadership, Training, Process Improvement, Team Leadership, Outsourcing, Call Centers
Education
Bryant & Stratton College-Greece 2015 — 2016
Associate's degree, Accounting
Sutherland Global Services June 2013 - September 2013
Skills
Customer Service, Management, Team Management, Leadership, Training, Process Improvement, Team Leadership, Outsourcing, Call Centers
Education
Bryant & Stratton College-Greece 2015 — 2016
Associate's degree, Accounting
Lachelle Smith's Sutherland Global Services Experience December 2011 - February 2013
Job Hospital & Health Care Professional
Industry Hospital & Health Care
Experience
Judicial Process commission February 2014 - Present
Sutherland Global Services December 2011 - February 2013
Atria Senior Living 2013 - 2013
Rochester Works 2012 - 2013
Skills
Microsoft Basic, Telecommunications, Detailed Organization, Adult CPR, Suturing, Telecommunications...
Education
Freddie Thomas James Madison 2003 — 2006
High School Diploma, General Studies
Everest Institute-Rochester
Associate of Arts and Sciences (A.A.S.), Medical/Clinical Assistant
Judicial Process commission February 2014 - Present
Sutherland Global Services December 2011 - February 2013
Atria Senior Living 2013 - 2013
Rochester Works 2012 - 2013
Skills
Microsoft Basic, Telecommunications, Detailed Organization, Adult CPR, Suturing, Telecommunications...
Education
Freddie Thomas James Madison 2003 — 2006
High School Diploma, General Studies
Everest Institute-Rochester
Associate of Arts and Sciences (A.A.S.), Medical/Clinical Assistant
Sai Praveen's Sutherland Global Services Experience December 2008 - August 2011
Job Account Manager at DataTracks
Industry Financial Services
Experience
DataTracks September 2014 - Present
Photon Interactive September 2011 - September 2014
Sutherland Global Services December 2008 - August 2011
Aheads e-Solution Pvt. Ltd. July 2006 - April 2008
Skills
Sales, Pre-sales, Cloud Computing, Business Development, Lead Generation, CRM, Team Management, New Business Development, Mobile Applications, Analytics, Outsourcing, Vendor Management, E-commerce, Business Analysis, Market Research, Business Intelligence, International Sales, SaaS, Salesforce.com, US GAAP, SEC Filings, Financial Reporting, SEC Financial Reporting, SEC Regulations, XBRL, EDGAR filings
Education
D.G. Vaishnav College 2002 — 2005
Bachelor of Science (B.Sc.)
Velammal Matriculation Higher Secondary School 1998 — 2002
10th & 12th Grade
DataTracks September 2014 - Present
Photon Interactive September 2011 - September 2014
Sutherland Global Services December 2008 - August 2011
Aheads e-Solution Pvt. Ltd. July 2006 - April 2008
Skills
Sales, Pre-sales, Cloud Computing, Business Development, Lead Generation, CRM, Team Management, New Business Development, Mobile Applications, Analytics, Outsourcing, Vendor Management, E-commerce, Business Analysis, Market Research, Business Intelligence, International Sales, SaaS, Salesforce.com, US GAAP, SEC Filings, Financial Reporting, SEC Financial Reporting, SEC Regulations, XBRL, EDGAR filings
Education
D.G. Vaishnav College 2002 — 2005
Bachelor of Science (B.Sc.)
Velammal Matriculation Higher Secondary School 1998 — 2002
10th & 12th Grade
Jeff Orsburn's Sutherland Global Services Experience March 2015 - Present
Job Information Technology Specialist
Industry Information Technology and Services
Experience
Sutherland Global Services March 2015 - Present
Randstad Technologies US December 2014 - March 2015
Canandaigua National Bank & Trust March 2014 - May 2014
IV4, Inc. October 2013 - February 2014
Customer Engineering Services October 2008 - April 2013
Eastman Kodak Company March 2000 - May 2008
Skills
Microsoft Office, Customer Service, Microsoft Excel, Troubleshooting, Strategic Planning, Software Documentation, Hardware, Process Improvement, Information Technology
Education
Andrews University 1995 — 1998
Bachelor's Degree, Photography
Fairport High School 1991 — 1994
High School
Sutherland Global Services March 2015 - Present
Randstad Technologies US December 2014 - March 2015
Canandaigua National Bank & Trust March 2014 - May 2014
IV4, Inc. October 2013 - February 2014
Customer Engineering Services October 2008 - April 2013
Eastman Kodak Company March 2000 - May 2008
Skills
Microsoft Office, Customer Service, Microsoft Excel, Troubleshooting, Strategic Planning, Software Documentation, Hardware, Process Improvement, Information Technology
Education
Andrews University 1995 — 1998
Bachelor's Degree, Photography
Fairport High School 1991 — 1994
High School
Daniel Downes's Sutherland Global Services Experience September 2012 - March 2014
Job Retail Professional
Industry Retail
Experience
Sutherland Global Services September 2012 - March 2014
GNC 2011 - 2014
Skills
Customer Support, Language Arts, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Sales, Sales Management, Leadership, Teamwork
Education
Everest Institute-Rochester 2010 — 2012
Associate's degree, Business, Management, Marketing, and Related Support Services
Sutherland Global Services September 2012 - March 2014
GNC 2011 - 2014
Skills
Customer Support, Language Arts, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Sales, Sales Management, Leadership, Teamwork
Education
Everest Institute-Rochester 2010 — 2012
Associate's degree, Business, Management, Marketing, and Related Support Services
Suresh Chandrasekaran's Sutherland Global Services Experience August 2006 - November 2007
Job Technical Lead at Hcl Technologies America Inc
Industry Information Technology and Services
Experience
Hcl Technologies America Inc February 2008 - Present
Sutherland Global Services August 2006 - November 2007
Skills
Linux System..., VMware Infrastructure, ITIL v3 Foundations..., Team Leadership, VDI, Shell Scripting, Bash, Unix Administration, IT Service Management, IT Project & Program..., Leadership, Management, Technical Support
Education
Sri Venkateswara College 2002 — 2006
Bachelor's Degree, Electrical and Electronics Engineering
Hcl Technologies America Inc February 2008 - Present
Sutherland Global Services August 2006 - November 2007
Skills
Linux System..., VMware Infrastructure, ITIL v3 Foundations..., Team Leadership, VDI, Shell Scripting, Bash, Unix Administration, IT Service Management, IT Project & Program..., Leadership, Management, Technical Support
Education
Sri Venkateswara College 2002 — 2006
Bachelor's Degree, Electrical and Electronics Engineering
Bonnie Root's Sutherland Global Services Experience
Job
Industry
Experience
Sutherland Global Services
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Sales
Education
Alfred State College - SUNY College of Technology
Sutherland Global Services
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Sales
Education
Alfred State College - SUNY College of Technology
Shana Alexander's Sutherland Global Services Experience October 2014 - March 2015
Job Customer/Sales/Legal/Technical/Admissions Rep
Industry Telecommunications
Deloitte
PwC
Ernst & Young
Walgreens
Procter & Gamble
KPMG
PricewaterhouseCoopers
EY