Experience
Insurance Corporation of British Columbia   January 2015 - Present
FortisBC  September 2014 - December 2014
FortisBC  October 2012 - September 2014
Aritzia  December 2012 - February 2013
FortisBC  August 2011 - October 2012
Rogers Communications  August 2010 - August 2011
Rogers Communications Inc  June 2009 - August 2010
Rogers Communications Inc  August 2008 - August 2010
Rogers Communications Inc  June 2006 - August 2008
STERLING SHOES INC   December 2005 - June 2006

Skills
Call Center, Training, Management, Process Improvement, Change Management, Team Leadership, Coaching, Customer Service, Customer Experience, Quality Assurance, Sales, Negotiation, Performance Management, Program Management, Call Centers, Human Resources, Employee Training, Customer Satisfaction, Leadership

Education
Simon Fraser University   2014 — 2016
Human Resources Management Certificate

The University of British Columbia   2014 — 2014

KWANTLEN POLYTECHNIC UNIVERSITY   2003 — 2007
Marketing Management Diploma

Experience
nPRES   August 2013 - Present
British Columbia Organization Development Network (BCODN)   June 2013 - Present
SELC Career College   December 2014 - June 2015
Insurance Corporation of British Columbia   January 2012 - March 2014
The University of British Columbia  January 2010 - May 2013
Various clients  January 2008 - December 2012
Insurance Corporation of British Columbia   October 2010 - January 2012
Adler School of Professional Psychology  January 2010 - January 2011
Canadian Research Working Group on Evidence-Based Practice in Career Development   January 2009 - May 2010
Provincial Outreach Program for Autism and Related Disorders   August 2006 - July 2009

Skills
Training, Organizational..., Workshop Facilitation, Change Management, Leadership Development, Coaching, Conflict Resolution, Research, Performance Management, Instructional Design, Team Building, Leadership, Training Delivery, Management, Organizational..., Strategic Planning, Executive Coaching, E-Learning, Career Development, Public Speaking, Teamwork, Employee Training, Project Management, Data Analysis, Blended Learning, Employee Engagement, Career Counseling, Business Process, Building Relationships, Motivational Speaking, Organizational Design, Learning Management, Recruiting, Analysis, Facilitation, Succession Planning, Organizational Behaviour, Positive Psychology, Interpersonal Skill, Collaboration, Independence, Lifelong Learning

Education
Adler School of Professional Psychology   2008 — 2013
MA, Organizational Psychology

Emily Carr University of Art & Design   2005 — 2006
Certificate, Design Essentials

The University of Lethbridge   1997 — 2000
Degree, Accounting & Management Information Systems

Southern Alberta Institute of Technology   1994 — 1996
Diploma, Business Administration

Dale Carnegie   1994 — 1994
Certificate, Public Speaking

Experience
Catalyst Paper Corporation   August 2014 - Present
CORIX Group of Companies  November 2013 - August 2014
Insurance Corporation of British Columbia   January 2006 - November 2013
Accenture  March 2003 - November 2005
Saskatchewan Wheat Pool  1999 - 2003

Skills
Workforce Planning, Talent Management, Business Process, Talent Acquisition, Performance Management, Strategy, Personnel Management, Corporate Communications, Employee Relations, Leadership Development, Team Leadership, Executive Coaching, Change Management, Employee Engagement, Succession Planning, Team Building, Employee Benefits, Human Capital, Human Resources, Organizational..., Onboarding, Coaching, Labor Relations, Executive Pay, Deferred Compensation, Organizational..., HRIS, Leadership, Workshop Facilitation, Insurance, Strategic Thinking, Governance, Policy, HR Transformation, Culture Change, Organizational Design, Benefits Administration, Conflict Resolution, HR Policies

Education
University of Saskatchewan   1982 — 1984
MBA

University of Regina   1974 — 1979
Bachelor of Administration, Organizational behaviour

Experience
Insurance Corporation of British Columbia   Vehicle collision damage estimatorInsurance Corporation of British ColumbiaNovember 1988 - September 2012
ALLPRO SPORTS   1985 - 1988

Skills
Vehicles, Team Leadership, Process Improvement, Project Management, Insurance

Education
The University of British Columbia / UBC
Batchelor of Education

Experience
Insurance Corporation of British Columbia   January 2015 - Present
HSBC  November 2012 - January 2015
Simon Fraser University  April 2012 - December 2012
Toastmasters International  January 2012 - August 2012
Insurance Corporation of British Columbia   January 2011 - December 2011

Skills
Business Analysis, Data Analysis, Project Management, Project Planning, Change Management, Microsoft Office, Customer Service, Microsoft Excel, Access, Social Media, SDLC, PowerPoint, Research, MS Project, Budgets, Analysis, Management

Education
Project Management Institute (PMI)   2013 — 2018
Certified Associate in Project Management (CAPM)

Simon Fraser University   2007 — 2012
Bachelor of Business Administration (B.B.A.), Business (Finance & MIS)

Beedie School of Business @ SFU
Certificate in Business Technology Management

Simon Fraser University
Co-op Certificate

Experience
Insurance Corporation of British Columbia   July 2015 - Present
Lindsay LLP   May 2014 - Present

Skills
Civil Litigation, Personal Injury..., Commercial Litigation, Construction Law, Alternative Dispute..., Appeals, Insurance Law, Legal Writing, Trials, Contract Law, Mediation

Education
Deutsche Schule Mailand

The University of British Columbia
Bachelor of Laws (LL.B.)

University of Victoria
Bachelor of Arts (B.A.), Philosophy, Classical Studies

Experience
Faculty Associate - Research   March 2014 - Present
Cebrowski Institute, Naval Postgraduate School   March 2012 - Present
SMART Scholarship Program, Naval Postgraduate School   January 2010 - February 2012
MOVES Institute, Naval Postgraduate School   March 2002 - January 2010
Insurance Corporation of British Columbia   1998 - 2002
Placer Dome Inc.  1992 - 1997

Skills
Financial Planning, Office Management, Managers Internal..., Management, Policy, Internal Controls, Microsoft Excel, Strategic Planning, Strategic Financial..., Leadership, Program Management, Project Management, Outlook, Research, Analysis, DoD, Process Improvement, Proposal Writing, Team Leadership, Project Planning, Change Management, Higher Education, Coaching, Operations Management, Microsoft Office, Business Strategy, Team Building, Nonprofits, Human Resources, Microsoft Word, Government, PowerPoint, Leadership Development, Fundraising, Finance, Data Analysis, Public Speaking, Training, Teaching, Military, Security Clearance

Education
Trident University   2013 — 2015
Master of Business Administration (MBA), General Management, (Candidate)

Trident University International   2011 — 2013
Bachelor of Science (BSc), General Management, summa cum laude

Warner Pacific College   1981 — 1982
Music Theory (1981)

Experience
SAP  June 2014 - Present
Socialettes Media Inc.   May 2014 - January 2015
Insurance Corporation of British Columbia   September 2013 - July 2014
TD Canada Trust  May 2010 - November 2013
Grey Group  May 2012 - August 2012
UBC Marketing Association  April 2010 - April 2011

Skills
Event Planning, Marketing, Marketing Communications, Leadership, Customer Service, Project Management, Market Research, Marketing Strategy, Business Intelligence, Oral & Written..., Predictive Analytics, Business Analytics, Persuasive Presentation..., Sales Enablement, Instructional Design, Social Media Marketing, Public Relations, Relationship Development, Client Management, Microsoft Office, Microsoft Excel, Budgets, Time Management, CRM, Communication, Teamwork

Education
The University of British Columbia   2009 — 2013
Bachelor of Commerce (BCom) with Honors, Marketing

Experience
Alberta Health Services  April 2015 - Present
Government of Alberta  July 2013 - March 2015
Metro Vancouver (formally GVRD)   July 2011 - November 2012
Coast Capital Savings  December 2010 - July 2011
Sutton Group  September 2009 - November 2010
Pacific Blue Cross  April 2008 - May 2009
Insurance Corporation of British Columbia   November 2007 - March 2008
Business Objects  September 2007 - October 2007
Make Technologies, a Dell Company  January 2007 - August 2007
WorkSafeBC  March 2006 - October 2006

Skills
User Acceptance Testing, Testing, Test Management, SDLC, Quality Center, Quality Assurance, Requirements Analysis, Test Cases, Business Analysis, System Testing, Systems Analysis, Banking, Oracle Financial, E2E, Amazon EC2, XSLT, Requirements Gathering, Retail Banking, Release Management, Agile Testing, Performance Testing, Load Testing, Localization, RUP, SOA Testing, ERP, Mentoring, Training, Temenos T24, SAP ERP, PeopleSoft, Accounting, Data Warehousing, Data Conversion, Selenium Testing, Integration Testing, Conveyancing, SQL, XML, HL7, Agile Methodologies, Microsoft SQL Server, Manual Testing, Integration, Databases, JIRA, Regression Testing, Test Automation, SharePoint, Test Planning

Education
Université Paris Sorbonne (Paris IV) / Sorbonne University
Master of Philosophy (MPhil), Philosophy

Université Paris Sorbonne (Paris IV) / Sorbonne University
Master of of Ancient Languages and Literature, Ancient/Classical Greek/Latin Language and Literature

Experience
JTS Utility Consulting   2015 - Present
Insurance Corporation of British Columbia   February 2013 - October 2014
Insurance Corporation of British Columbia   September 2010 - January 2013
Accenture  November 2009 - August 2010
Accenture  November 2006 - October 2009
Accenture  November 2005 - October 2006
Accenture  November 2002 - October 2005
Accenture  October 1999 - October 2002
Accenture  January 1997 - October 1999

Skills
Operations Management, Quality Assurance, Service Level Management, IT Strategy, Integration, Process Improvement, Change Management, Outsourcing, KPI Reports, Project Delivery, Business Analysis, CRM, Project Planning, Service Delivery, Management, IT Operations, Leadership, Business Process..., Enterprise Software, IT Management, Infrastructure, Project Portfolio..., Performance Management, IT Transformation, ITIL, IT Service Management, Vendor Management, Program Management, Enterprise Architecture, Requirements Analysis, Testing, Governance, Business Process, Project Management, Business Intelligence, Consulting

Education
The University of British Columbia
Engineering Physics, Engineering Physics with Mechanical Option

Experience
Insurance Corporation of British Columbia   October 2012 - Present
TELUS  January 2008 - December 2012

Skills
PMP, MS Project, Project Planning, Software Project..., Business Analysis, Project Portfolio..., Requirements Gathering, Requirements Analysis, Integration, Telecommunications, SDLC, Software Development, Agile Project Management, IT Strategy, Agile Methodologies, Project Delivery, System Deployment, VoIP, Program Management, Business Intelligence, Business Process..., PMO

Education
The University of British Columbia   1998 — 2003
Bachelor of Science (BSc), Computer Science

Experience
Insurance Corporation of British Columbia   2013 - Present
LPI  2012 - 2013
Goldman Sachs  2006 - 2008
PricewaterhouseCoopers  2000 - 2006

Education
The University of British Columbia
MBA

University of Victoria
BA

Experience
Insurance Corporation of British Columbia   November 2011 - Present
ICBC  April 2011 - February 2012
Intrawest  September 2006 - April 2011
Club Med  May 2006 - September 2006
Reuters Canada Ltd   April 2005 - February 2006

Education
The University of British Columbia
Commerce, Finance and Real Estate

Experience
Insurance Corporation of British Columbia   June 2015 - Present
Insurance Corporation of British Columbia   January 2014 - June 2015
Spark Integration Technologies Inc   June 2013 - December 2013
Cackleberries Inc  August 2011 - June 2013
Cackleberries Inc  January 2011 - August 2011
Cackleberries Entertainment Inc.   July 2009 - April 2010
Spark Integration Technologies Inc   May 2006 - December 2006

Skills
Project Management, Program Management, Business Strategy, Project Delivery, PHP, MySQL, ActionScript, Linux, System Administration, Flash, C++, Java, JavaScript, HTML

Education
The University of British Columbia   2002 — 2006
BASc, Electrical Engineering

Experience
Insurance Corporation of British Columbia   June 2014 - Present
Insurance Corporation of British Columbia   September 2010 - June 2014
Insurance Corporation of British Columbia   December 2005 - August 2010
Insurance Corporation of British Columbia   June 1998 - 2005

Skills
Requirements Gathering, Business Process Design, Business Analysis, Business Requirements, Project Plans, User Acceptance Testing, Business Process..., BPMN, Business Case, Waterfall, Requirements Analysis, SDLC, Data Governance, Business Process, Systems Analysis, Process Engineering, Business Transformation, Stakeholder Management, Data Quality, PMO, Change Management, Project Planning, IT Strategy, PMP, Business Process..., Enterprise Architecture, Business Process Mapping, Project Delivery, Governance

Education
Insurance Institute of BC   2012 — 2016
CIP (Chartered Insurance Professional) - Candidate

Thompson Rivers University   1986 — 1987
Admin & Legal

Columneetza Senior Secondary

Experience
City of Burnaby  March 2011 - Present
HSBC  June 2010 - March 2011
BC Hydro  June 2007 - May 2010
Insurance Corporation of British Columbia   March 2006 - May 2007
QLT Inc  April 2002 - February 2006
Yorkton Securities Inc. (now Macquarie Private Wealth Inc)   November 1998 - April 2002

Skills
Financial Reporting, Financial Analysis, SAP, Forecasting, ERP, Process Improvement, Change Management, Software Documentation, Auditing, Project Management, Business Process, Finance, Budgets, Accounting, Management

Education
Vancouver Photo Workshops   2011 — 2011
Adobe Photoshop CS5

Vancouver Community College   2010 — 2010
Adobe Dreamweaver

Vancouver Community College   2010 — 2010
Web Development (HTML)

SAP Foster City   2005 — 2005
Secure SAP System Management

The University of Calgary   2001 — 2002
BAccS

CGA - BC   1995 — 2001
CGA, Accounting

Vancouver Island University   1992 — 1995
Associate Degree in Commerce, General Business Diploma

Experience
Insurance Corporation of British Columbia   November 2011 - Present
Vancouver TheatreSports League  August 2011 - Present
Cactus Jacks, Kamloops   April 2009 - May 2010
Heroes Pub, Kamloops   February 2007 - May 2010
Aramark Catering, Kamloops   February 2007 - May 2010
CMHC, Vancouver   May 2003 - August 2005

Skills
hockey, baseball, golf, Event Planning, Social Media, Event Management, Public Speaking, Customer Service, Conflict Resolution, Communication Skills, Team Leadership, Social Media Marketing, Fundraising, Data Entry, Communication, Public Relations, Microsoft Office, Management

Education
Thompson Rivers University   2006 — 2010
Bachelor of Arts, Sociology Major

Insurance Institute of British Columbia   2013 — 2016
Chartered Insurance Professionals, Insurance

2003Kitsilano Secondary School   1998 — 2003
High school Diploma

Experience
Insurance Corporation of British Columbia   June 2013 - Present
KPMG Canada  November 2012 - May 2013
Grant Thornton LLP in Canada  January 2010 - September 2012
PricewaterhouseCoopers  2005 - 2010
Kroll Lindquist Avey  1999 - 2005

Skills
Computer Forensics, Electronic Discovery, Penetration Testing, PCI DSS, CISSP, EnCase, Disaster Recovery, Business Continuity, Network Security, Wireless Security, Vulnerability Assessment, Vulnerability Scanning, Forensic Investigations, Network Forensics

Education
SANS   2012 — 2014

University of Guelph   1996 — 1998
MSc., Master of Science

Queen Elizabeth Park H.S.

Experience
Ausenco  October 2011 - Present
Peter Wheatley Consulting   August 2011 - Present
Concentrix Solutions   October 2009 - October 2014
Vancouver Coastal Health  2007 - September 2009
Leadership Vancouver   October 2007 - September 2008
Common Purpose   April 2004 - August 2007
Insurance Corporation of British Columbia   1999 - 2003

Skills
Leadership Development, Change Management, Leadership, Organizational..., Coaching, Management Development, Management Skills..., Training, Train Employees, Employee Training, Succession Planning, Plannning, Faciltation, Facilitations, Mentoring, Team Building, Workshop Facilitation, Emotional Intelligence, Facilitators, Fundraising, Management Consulting, Executive Coaching, Management, Strategic Planning, Project Management, Program Management, Conflict Resolution, Business Development, Culture Change, Talent Management

Education
VCC   2013 — 2014
Certificate in eLearning Design and Development

University of Northern British Columbia   1994 — 1999
BA

UBC Sauder School of Business

Experience
Insurance Corporation of British Columbia   February 2015 - Present
Insurance Corporation of British Columbia   May 2009 - February 2015
Insurance Corporation of British Columbia   June 2009 - October 2010
Insurance Corporation of British Columbia   August 2004 - May 2009

Skills
Relationship Building, Risk Assessment and..., Negotiation and..., Strategy, Negotiation, Analysis, Policy, Risk Assessment, Team Building, Governance, Research, Workshop Facilitation, Government, Public Speaking, Strategic Planning, Proposal Writing, Management, Conflict Resolution

Education
The University of British Columbia   1986 — 1988
Bachelor of Arts, Urban/Economic Geography

Experience
Goldsmith & Poulos LLP   January 2015 - Present
Peterson  August 2013 - December 2014
Insurance Corporation of British Columbia   January 2013 - August 2013
UBC DAP student club  March 2012 - April 2013
RBC  November 2010 - January 2013
UBC Bookstore  September 2008 - September 2010

Skills
Interpersonal Skill, Leadership, Organization, Bank Reconciliation, Banking, Accounts Payable, Accounts Receivable, Office Administration

Education
The University of British Columbia   2011 — 2013
Diploma in Accounting, Accounting

The University of British Columbia   2005 — 2010
BSc., Biology

Experience
Insurance Corporation of British Columbia   April 2014 - Present
Cofomo  2015 - 2015
IBM  2012 - 2013
GFI Solutions  March 2010 - September 2012
DESJARDINS GROUPE D’ASSURANCES GÉNÉRALES, Lévis   February 2008 - January 2009
Ville de Montréal  March 2003 - January 2008

Skills
Analyste commercial, Gestion de projet, Management, Processus commerciaux, Change Management, Intégration, Leadership d'équipe, Analyses, ITIL, Gestion des ressources, Project Management, Business Process, Business Analysis, Project Portfolio..., Analysis

Education
Université de Laval   2007 — 2010
B.A., Administration

Université Laval   2007 — 2007
Certificat, Economie

Université du Québec à Montréal / UQAM   2003 — 2003
Certificat, Science politique

Université du Québec à Montréal / UQAM

Experience
Nancy A. Scott   April 2011 - Present
Insurance Corporation of British Columbia   January 2006 - July 2011
British Columbia Automobile Assoc   August 1994 - June 1996

Skills
Vendor Management, Facilities Management, Vendor Relations, Construction, Contract Negotiation, Planning, Outsourcing, Project Planning, Negotiation, Change Management, Contract Management, Interior Design, Procurement, Space planning

Education
University of Manitoba   1978 — 1983
BID

Experience
Starlight Children's Foundation Canada  March 2014 - September 2014
Karamelle Sweets   December 2012 - August 2014
Hedy's Hair   September 2008 - August 2014
Insurance Corporation of British Columbia   August 2013 - May 2014
Hollyburn Country Club  June 2008 - August 2013
Hollyburn Country Club  June 2008 - September 2012
Hedy's Hair   June 2004 - May 2005

Skills
Customer Service, Sales, Retail, Social Media, Microsoft Office, PowerPoint, Microsoft Word, Microsoft Excel, Social Networking, Fashion, Time Management, Marketing Communications, Social Media Marketing, Teamwork, Leadership

Education
L-Università ta' Malta   2014 — 2016
Masters of Transcultural Counselling

The University of British Columbia / UBC   2007 — 2011
Bachelor, Psychology

Experience
Financial Confidence Advisors Inc.   August 2014 - Present
Liza J. Lee   January 2010 - June 2015
Pacific Coast Information Systems Ltd. (PCIS)   April 2011 - March 2012
Sage Simply Accounting   January 2011 - April 2011
FREY WILLE  September 2010 - February 2011
Guaranteed SEO   March 2009 - February 2010
Aquent  January 2001 - February 2010
HSBC  April 2004 - December 2007
Insurance Corporation of British Columbia   September 1990 - March 2000

Skills
Email Marketing, Marketing Communications, Copywriting, Social Media, Lead Generation, Content Strategy, Blogging, Online Marketing, Web Analytics, Marketing Strategy, Marketing, Online Advertising, Integrated Marketing, Social Media Marketing, Digital Marketing, Editing, Writing, Advertising, WordPress, SEO, PPC, SEM, Google Adwords, Brand Awareness, Public Relations, Facebook, Press Releases, Web Marketing, Marketing Automation

Education
British Columbia Institute of Technology   1990 — 1995
Certificate, Marketing Communications, 3.8 GPA

The University of British Columbia   1986 — 1989
Bachelor of Arts Degree; Arts Diploma, English, Economics, 3.2 GPA

Experience
Insurance Corporation of British Columbia   May 2014 - August 2014
Pacific Blue Cross  October 2013 - April 2014
Sauder School of Business  June 2013 - August 2013
Department of Statistics, UBC   May 2012 - August 2012
Department of Mathematics  May 2010 - July 2010

Skills
Java, C, C++, Linux, Object Oriented Design, Regression Analysis, Regression Models, Data Analysis, SQL, Numerical Analysis, R

Education
The University of British Columbia   2009 — 2014
Bachelor of Science (BSc), Mathematics

Experience
AIG  November 2014 - Present
Insurance Corporation of British Columbia   July 2012 - October 2014
Deloitte Canada  May 2008 - June 2012
Deloitte Canada  2008 - 2009

Skills
Internal Audit, Internal Controls, Financial Reporting, Accounting, Communication Skills, Financial Audits, US GAAP, Risk Assessment, Assurance, IFRS, External Audit

Education
The University of British Columbia
Bachelor of Commerce (BCom)

Experience
Insurance Corporation of British Columbia   April 2008 - Present
Government of Canada  September 2004 - May 2006

Skills
Asset Allocation, Econometrics, Economics, Investment Strategies, Portfolio Management

Education
The University of British Columbia   2006 — 2008
Master's Degree, Economics

University of Ottawa   2002 — 2006
Bachelor's Degree, Economics

Experience
Gowling Lafleur Henderson LLP  October 2010 - Present
Insurance Corporation of British Columbia   July 2009 - August 2010
Race and Company LLP   July 2006 - June 2009

Skills
Gregory speaks French..., Litigation, Civil Litigation, Product Liability, Personal Injury, Mediation, Courts, Alternative Dispute..., Legal Assistance, Dispute, Claim, Insurance, Professional Liability, Environmental Law, Real Estate, Commercial Litigation

Education
University of Calgary   2003 — 2006
Juris Doctor, Law

University of Northern British Columbia   1996 — 2002
BA - Anthropology (2002)

Experience
Provincial Health Services Authority  December 2014 - Present
Cascade Aerospace Inc.  September 2012 - November 2014
BC Hydro  May 2011 - September 2012
Coast Mountain Bus Company  November 2008 - April 2011
Pacific Blue Cross/BC Life   2005 - 2006
Insurance Corporation of British Columbia   September 1996 - August 2005

Skills
Labor Relations, Collective Bargaining, Employee Relations, Performance Management, Employment Law, Employee Engagement, HR Policies, Grievances, Conflict Resolution, Succession Planning, Workforce Planning, Onboarding, Human Resources, Job Evaluation, Organizational..., Employee Benefits, Coaching, Change Management, Personnel Management, HRIS, Benefits Administration, Deferred Compensation, New Hire Orientations, Interviews, Organizational..., Organizational Design, Policy, Union, Talent Management, Industrial Relations, Recruiting, Talent Acquisition, HR Consulting, Applicant Tracking..., Leadership Development, Employee Training, Compensation & Benefit, Training, Job Descriptions, Training Delivery, Hiring, Career Development, Workshop Facilitation, Executive Coaching, Disability Management, Culture Change

Education
Lean Sensei International   2013 — 2013
Lean Green Belt

Simon Fraser University   1984 — 1989
BA, Criminology

Experience
Stillwater Insurance Group  September 2015 - Present
Highway Loss Data Institute   December 2009 - July 2015
American National  September 2009 - July 2015
Missouri State University  March 2012 - May 2015
Soleus Spa, LLC   November 2011 - September 2014
Insurance Corporation of British Columbia   July 2008 - May 2009
Countrywide Insurance Group  October 2005 - June 2008
AIG Marketing, Inc.   April 1999 - October 2005
GEICO  June 1993 - April 1999

Skills
Insurance, Underwriting, Property & Casualty..., Risk Management, Commercial Insurance, General Insurance, Financial Risk, Workers Compensation, Process Improvement, Employee Benefits, Claim, Strategic Planning, Health Insurance, Data Analysis, Fixed Annuities, Business Analysis, Claims Management, Life Insurance, Leadership, Disability Insurance, Term Life Insurance, Casualty, Liability, Professional Liability, Long-term Care, Legal Liability, Reinsurance, Brokers, Financial Services, Enterprise Risk..., Retirement Planning, Retirement, Strategic Financial..., Casualty Insurance

Education
Towson University   1989 — 1993
BS, Mathematics, Actuarial Science Concentration

Northern High School   1985 — 1989

Experience
West Information Services Limited   April 2014 - Present
Telus  April 2013 - Present
Insurance Corporation of British Columbia   February 2011 - April 2013
Sensis  April 2008 - February 2011
IBM Global Business Services  November 2007 - March 2008
Sensis  July 2007 - October 2007
Lonely Planet Publications  March 2006 - July 2007
Deakin University  March 2005 - March 2006
Gumnut Systems   January 2004 - December 2004
Sun Microsystems  January 2003 - January 2004

Skills
Solaris, Unix, System Administration, Linux, Web Services, DataPower, Red Hat Linux, Red Hat Cluster Suite, Oracle Identity Manager, Oracle Access Manager, Cfengine, Weblogic Administration, Performance Tuning, Splunk, OpenSSL, F5 BigIP, Citrix, ZFS, PHP, OpenSolaris, Build Automation, Ubuntu, vSphere, VMware, Solution Architecture, RHEL, Shell Scripting, IT Operations, RedHat, Cluster, Sun, Nagios, Apache, High Availability, SAN, Management, Integration

Education
The University of Queensland   2000 — 2004
Bachelor of Information Technology

Experience
Insurance Corporation of British Columbia   March 2007 - Present
COLLEGE SPORTS MEDIA INC   November 2005 - Present
COLLEGE SPORTS MEDIA INC   November 2005 - Present

Skills
Social Media, Public Speaking, Project Management, Event Management, Event Planning, Strategic Planning, Microsoft Excel, Entrepreneurship, Microsoft Office, Nonprofits, Fundraising, Customer Service

Education
Thompson Rivers University   2010 — 2016
Bachelor of Commerce

DOUGLAS COLLEGE   2000 — 2001
Business Administration and Management, General

Experience
JEFFERY ROBERTS DESIGNS   July 2015 - Present
Ruby Chaise Coaching   October 2009 - Present
Canadian Mental Health Association  2011 - July 2012
Insurance Corporation of British Columbia   May 2008 - February 2009
Insurance Corporation of British Columbia   January 2006 - April 2008
Insurance Corporation of British Columbia   January 2005 - January 2006
Insurance Corporation of British Columbia   January 2001 - January 2005
Insurance Corporation of British Columbia   2000 - 2001
Insurance Corporation of British Columbia   1995 - 2000

Skills
Coaching, Strategic Planning, Mentoring, Performance Management, Leadership Development, Leadership, Management, Business Planning, Strategy, Change Management, Public Speaking, Team Building, Program Management, Budgets, Operations Management, Organizational..., Policy

Education
Erickson College International   2009 — 2010
Professional Coach Certificate

University of Saskatchewan   1982 — 1986
Bachelor of Commerce * Honours, Finance

Experience
Insurance Corporation of British Columbia   January 2014 - Present
Stewart & Company  January 2012 - December 2012
Cassady & Company, Barristers & Solicitors   June 2008 - January 2012
Clement, Murphy and Woodward   July 2007 - May 2008
British Columbia Law Institute   January 2006 - July 2007
Specht & Pryer   August 2006 - February 2007
University of British Columbia  May 2004 - April 2005

Skills
Legal Research, Legal Writing, Litigation, Personal Injury, Wills, Research, Proposal Writing, Community Outreach, Elder Law, Negotiation, Insurance, Legislation, Civil Litigation, Mediation, Administrative Law, Human Resources, Corporate Law, Employment Law, Project Management, Public Speaking, Family Law

Education
The University of British Columbia   2001 — 2009
JD, Law

Langara College   1999 — 2001
Diploma, Classical Studies

Experience
Arkansas Department of Information Systems  July 2013 - Present
Insurance Corporation of British Columbia   May 2011 - July 2013
Kirkland's, Inc.   October 2011 - March 2012
WorkSafeBC  August 2006 - December 2010
Family Insurance Solutions  December 2000 - August 2006

Skills
Data Warehousing, ETL, Business Intelligence, SQL, Requirements Analysis, SDLC, Microsoft SQL Server, Data Integration, Curam Framework, Informatica, Oracle, Datastage, Data Migration, Business Objects, Requirements Gathering, DB2, PL/SQL, Software Development, Database Design, Systems Analysis, Enterprise Architecture, Data Marts, Data Warehouse..., Dimensional Modeling, Master Data Management, Databases, Data Quality, SSIS, Crystal Reports

Education
University of Mysore   1988 — 1993
B.E, Electronics &Communications

JNNCE, Shimoga
B.S in Electronics & Communications

Experience
Health Shared Services BC  March 2015 - Present
BCIT  April 2007 - Present
Insurance Corporation of British Columbia   August 2012 - December 2014
Capgemini  March 2011 - August 2012
Vancouver Organising Committee for the 2010 Olympic and Paralympic Winter Games   November 2007 - March 2010
McKesson Medical Imaging  October 2004 - October 2007
Bank of America  April 1998 - May 2004

Skills
Program Management, Change Management, Project Delivery, PMP, Project Management, Leadership, Stakeholder Management, Project Planning, Integration, Disaster Recovery, Management, Business Analysis, Team Management, Business Process, Team Leadership, IT Management, Analysis, IT Strategy, Active Directory, Troubleshooting, Vendor Management, Requirements Analysis, MS Project, IT Service Management, PMO, Governance, Software Documentation, Process Improvement, Technical Support, System Administration, Information Technology, Requirements Gathering, Consulting, System Deployment, IT Operations

Education
Project Management Institute   2007 — 2007
Project Management Professional

University of Essex   1993 — 1996
BA (Hons), Sociology

Experience
Samsung Vancouver   October 2013 - Present
Insurance Corporation of British Columbia   December 2012 - October 2013
Nokia  September 2011 - December 2012
Nokia  July 2007 - September 2011
Nokia Mobile Phones  July 2007 - August 2011
QA-Labs  2001 - 2006

Skills
Test Planning, Software Quality..., Test Automation, Agile Methodologies, Test Cases, Localization Testing, Localization, Testing, Scrum, Quality Assurance, Website Localization, Quality Center, JIRA, Mobile Devices, Software Project..., Regression Testing, Symbian, Functional Testing, Integration, XML, Requirements Management

Education
University of Washington   2014 — 2015
Certificate program - Localization: Customizing Software for the World‏, Localization

The University of British Columbia   2000 — 2002
Certificate, Software Engineering Certificate (Quality Assurance and Testing tr

National Autonomous University of Mexico, 1990   1987 — 1993
Bachelor's degree, Computer and Information Sciences, General

Experience
Insurance Corporation of British Columbia   July 2013 - Present
ICBC  September 2009 - Present
Teekay Corporation  May 1998 - December 2007

Skills
Communications Planning, Internal Communications, Change Management, Project Management, External Communications, Issue Management, Crisis Communications, Media Relations, Marketing Communications, Brand Management, Corporate Social..., Website Development, Intranet, Web Content Management, Annual Reports, Company Brochures, Company Newsletters, Writing, Editing, Corporate Branding, Public Relations, Newsletters, Reputation Management, Speech Writing, Internal & External..., Strategic Communications, Intranet Strategy, Leadership

Education
UBC Continuing Studies   2002 — 2002
Internet Publishing

BCIT   1999 — 2001
Marketing Communications

University of Lethbridge   1994 — 1996
Sociology

The University of British Columbia   1990 — 1994
Bachelor of Arts, English Literature

Experience
Insurance Corporation of British Columbia   1983 - Present

Skills
Business Analysis, Project Management, Process Improvement, Business Process, Requirements Gathering, Requirements Analysis, SDLC

Education
The University of British Columbia   1985 — 1989
MBA

University of Victoria   1978 — 1983
B.Sc., Computer Science (Co-op), Economics

Experience
Navigo Consulting & Coaching Inc.   May 2010 - Present
Breeze Developments - Cathy Brisebois Consulting   May 2000 - Present
City of Vancouver  November 2012 - February 2013
BC Hydro  November 2010 - April 2011
Insurance Corporation of British Columbia   May 2003 - May 2010
Vancity  January 1998 - December 1999
Vancity  December 1987 - January 1998
CDI - Computer Distribution Inc.   October 1985 - November 1987

Skills
Prosci Change..., Change Management, Communications Planning, Strategic Communications, Strategic Planning, Newsletters, Corporate Communications, Editing, Project Planning, Employee Engagement, Strategy, Internal & External..., Marketing Communications, Internal Communications, Stakeholder Management, Publications, Public Relations, Event Management, Crisis Communications, Stakeholder Engagement, Business Process, Corporate Social...

Education
Trent University
BA, Economics & Politics

Experience
The Co-operators  November 2010 - Present
TreasureDesign Studio   2004 - Present
Upper Levels Adjusters Co   January 2007 - February 2011
Insurance Corporation of British Columbia   April 1991 - December 2001

Skills
Claims, Commercial Insurance, Investigation, Mediation, Interviews, Evaluation, Negotiation, Fine Art, Drawing, pastel painting, Agility, Claim, Insurance, General Insurance, Property Damage, Litigation, Personal Injury, Claims Management, Liability Analysis, Liability, Legal Liability, Property & Casualty..., Underwriting, Public Speaking, Adjustments, Risk Management, Casualty, Casualty Insurance, Customer Service, Commercial Lines

Education
Insurance Institute of Canada   1991 — 2006
CIP, Claims

North Shore Continuing Education   2004 — 2005
Certificate, Self Employment Program

The University of British Columbia   1984 — 1988
B.Sc.Agr, Animal Science

Experience
The Active Network  August 2011 - Present
Insurance Corporation of British Columbia   February 2011 - August 2011
eBay  November 2006 - January 2011
eBay Paypal  November 2006 - January 2011
Pioneer Investments  2004 - 2006

Skills
Active Directory, Vendor Management, Windows 7, Technical Support, VMware, Windows Server, Servers, Cisco Call Manager, Microsoft Exchange, Computer Hardware, Powershell, Blackberry Enterprise..., iPhone Support, Mac OS

Education
University of Limerick   1998 — 2002
Information Technology and Telecommunications, IT, Telecoms

Experience
Superior Courts Judiciary   February 2012 - Present
Insurance Corporation of British Columbia   July 2011 - March 2012
Law Society of British Columbia  April 2007 - July 2011
VANOC  September 2006 - March 2007
City of Vancouver  May 2006 - August 2006

Skills
Policy, Information Architecture, Editing, Records Management, Business Process..., Supervising, Leadership, Employee Training, Teaching English as a..., Information Management, Library Science, Public Speaking, Archives, Knowledge Management, Indexing

Education
The University of British Columbia   2005 — 2007
Master of Archival Studies, Archives, Records Management, Information Management

Wilfrid Laurier University   1994 — 1998
Honours Bachelor of Arts, Anthropology and Political Science

Experience
Insurance Corporation of British Columbia  

Education
The University of British Columbia
Bachelor of Commerce (B.Com.)

Experience
Insurance Corporation of British Columbia  

Skills
Litigation, Personal Injury..., Mediation, Personal Injury, Courts, Civil Litigation, Dispute Resolution, Insurance Law, Alternative Dispute..., Claim, Insurance, Legal Writing, Arbitration

Education
The University of British Columbia / UBC   1981 — 1986
Psychology

Experience
Insurance Corporation of British Columbia   November 2014 - Present
IBM Global Business Services  July 2006 - September 2014
CMC Ltd  September 2004 - July 2006

Skills
SAP Implementation, SAP MDM, Ascendant, SAP, SAP R/3, Certified SAP Consultant, SAP BW, Security, HP-UX, SAP ERP, SAP Netweaver, SAP SRM, Solaris, SAP IS-U, ITIL, SAP Basis, Business Analysis, SAP XI, ABAP, SAP IDM, SAP GRC, Security Audits, SAP HR Security, SAP BW Security, SAP SRM & CRM Security, SAP Protal Security, SAP R/3 Security, Sun Solaris, Blade Servers, Sun Application Server, HP UX, SAP ISU, SD, SAP Portal, SAP BI, SAP Security..., SAPScript, SAP HR, SAP CRM

Education
University of Burdwan   1999 — 2003
Bachelor in Engineering, Electronics & Communication, First Class

Experience
Insurance Corporation of British Columbia   February 2013 - Present
Canada Revenue Agency (CRA)   January 2012 - August 2012
Insurance Corporation of British Columbia (ICBC)   October 2011 - January 2012
Insurance Corporation of British Columbia (ICBC)   February 2011 - October 2011
BMO Bank of Montreal  September 2007 - September 2010

Skills
Customer Service, Microsoft Office, Financial Analysis, Teamwork, Time Management, Customer Satisfaction, Microsoft Word, Sales

Education
The University of British Columbia / UBC   2003 — 2007
Bachelor of Arts (B.A.), Major: Economics. Minor: Commerce

Experience
Canadian Armed Forces  August 2011 - Present
Trufficulture Inc.   2003 - Present
Insurance Corporation of British Columbia   1987 - March 2002

Education
The University of British Columbia
Bachelor of Arts (BA), History

Experience
Insurance Corporation of British Columbia   January 2014 - Present

Education
The University of British Columbia / UBC   2010 — 2013
Bachelors of Commerce, Real Estate Finance

Experience
Insurance Corporation of British Columbia   June 2013 - Present

Skills
General Insurance, Insurance, Stakeholder Management, Analysis

Education
University of Auckland   2009 — 2010
Selected statistics cources, Statistics

University of Waikato   1998 — 2002
Bachelor of Management Studies, Management Information Systems, General