Pacific Blue Cross
Industry: Health insurance company
DescriptionPacific Blue Cross is a not-for-profit health insurance provider headquartered in Burnaby, British Columbia. Headquarters: Burnaby, Canada Founded: 1940 Type of business: Health Benefits Provider Chief strategy: Barry M. Rivelis Subsidiaries: British Columbia Life And Casualty Company, D. A. Townley & Associates Ltd
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Pacific Blue Cross Employees
Pacific Blue Cross August 2015 - Present
Pacific Blue Cross May 2011 - July 2015
Pacific Blue Cross November 2008 - April 2011
Pacific Blue Cross January 2008 - October 2008
BackCheck August 2006 - December 2007
Zara January 2003 - January 2007
Skills
Customer Service, Administration, Customer Relations, Employee Relations, Insurance, Employee Benefits, Disability Benefits, Recruiting, Human Resources, Management, Call Centers, Employee Training, Training, Hiring
Education
Simon Fraser University 2006 — 2008
Bachelor of Business Administration, Human Resources Concentration
Douglas College 2001 — 2004
Diploma, Commerce and Business Administration
Quilchena Golf and Country Club December 2013 - Present
Independent Consultant October 2012 - Present
Pacific Blue Cross January 2005 - September 2012
TELUS Enterprise Solutions September 2000 - December 2004
Education
The University of British Columbia
BComm, Finance & Technology
World West Technologies Inc. January 2013 - Present
Tsunami.ca April 2001 - Present
Alterna Savings 2015 - 2015
Alterna Savings 2015 - 2015
TELUS April 2012 - March 2013
Pacific Blue Cross 2009 - 2011
ICBC 2004 - 2006
Richmond Savings Credit Union 1996 - 2001
Skills
IT strategy and..., IT infrastructure..., IT generalist, Project leadership and..., Business and system..., System support and..., Budgeting and project..., Creation and..., Technical training and..., Vendor and client..., Windows (all versions), VMware ESX, Storage Architecture, Networking, Control-M, Integration, Servers, Architecture, Information Technology, Windows Server, Software Documentation, ITIL, SQL, VMware, System Administration, Troubleshooting, Infrastructure, Testing, Security, IT Management, System Deployment, Solution Architecture, Project Management, IT Strategy, Quality Assurance, Enterprise Architecture, Virtualization, Disaster Recovery, Windows, Data Center, Microsoft SQL Server, Active Directory
Education
UBC 1991 — 1995
Physics, Math, and Computer Science
Freelance 2003 - Present
Belletrista.com 2009 - 2012
Pacific Blue Cross October 1997 - April 2003
Medical Services Association February 1992 - August 1997
Skills
Writing, Corporate Communications, Editing, Copy Editing, Plain English, Technical Writing, Research, Proofreading, Customer Relations, Training Manuals, Procedure Manuals, Social Media, Literature Reviews, Content Development, Newsletters, Web Content, Blogging, Employee Training, Public Relations, Copywriting, Public Speaking, Marketing, Plain Language, Performance Reviews, Document Review, Strategic Communications, Internal & External..., Team Leadership, Style Guide Creation, Freelance Writing, Graphic Design
Education
Simon Fraser University 2003 — 2010
Bachelor's Degree, English Literature
Simon Fraser University Writing and Publishing Program 1997 — 1999
Certificate in Technical Writing
British Columbia Institute of Technology 1989 — 1996
Business Administration and Management, Marketing Management and Communications, and Interior Design
Golden Properties June 2015 - Present
Bridge Facility Services June 2014 - June 2015
Pacific Blue Cross April 2013 - June 2014
Great West Life Realty Advisors December 2012 - April 2013
Bridge Facility August 2012 - December 2012
Heli-One January 2012 - July 2012
Gord-Rons Autometal January 2009 - January 2011
Donn Dean Collision January 2003 - January 2007
Skills
Preventive Maintenance, Contract Management, Facilities Management, Boilers, Energy Management, Maintenance Management, Electricians, Operations Management, Project Planning, Troubleshooting, HVAC, Engineering, Power Generation, Energy, Process Scheduler, Project Management, Power Plants, Customer Service, Construction, Budgets, Supervisory Skills
Education
British Columbia Institute of Technology
4th Class Power Engineering
Killarney Secondary
elementary
PARC Retirement Living 604.408.5811 December 2013 - Present
Eminence Organic Skin Care August 2011 - April 2013
Amaryllis Events March 2011 - September 2011
Spa Boutique April 2011 - July 2011
Karran Finlay Marketing July 2010 - March 2011
Karran Finlay Marketing July 2010 - January 2011
Art Institute of Vancouver January 2010 - October 2010
eBay November 2003 - July 2009
Pacific Blue Cross February 2003 - July 2003
Skills
Event Planning, Press Releases, Project Management, Report Writing, Strategies, Event Management, Social Media, Social Media Marketing, Marketing Communications, Public Relations, Customer Service, Marketing Strategy, Media Relations, Social Networking, Facebook, SEO, Leadership, Marketing, Newsletters, Training, Management, Sponsorship
Education
The Art Institute of Vancouver 2009 — 2010
Diploma, Event Management
Langara College 1997 — 2001
Arts & Science
Cogcentric Labs Inc. January 2013 - Present
Boston Pizza International April 2012 - January 2014
Mindsocket consulting January 1992 - December 2012
Pacific Blue Cross June 2011 - March 2012
NetApp June 2010 - June 2011
Bycast Inc. October 2007 - June 2010
Simon Fraser University January 2002 - November 2007
Simon Fraser University January 2004 - October 2007
Best Buy 2001 - 2002
Aviat Networks (formerly DMC Stratex) 1999 - 2000
Skills
E-learning, Educational Technology, Mentoring, Online Training, Research, Organizational..., Instructional Design, Curriculum Design, Curriculum Development, Technical Writing, Instructional Technology, Learning Management, Captivate, Knowledge Management, Adult Education, Teaching, Staff Development, Web 2.0, Software Training, Coaching, Performance Management, Blended Learning, Writing, Change Management, Higher Education, Public Speaking, User Experience, Course Development, Needs Analysis, Problem Solving, Strategic Planning, E-learning Development, Multimedia, PowerPoint, Microsoft Office, HTML, Distance Learning, Word, Analysis, Content Development, Blended Learning..., Project Planning, Customer Relations, Technical Training, Creativity, E-Learning, Customer Service, Design Thinking, Hands-on Training, Professional Mentoring
Education
Simon Fraser University 2007 — 2010
M.Ed., Educational Technology
Simon Fraser University 2002 — 2007
BA, Cognitive Science
Team 3000 Realty May 2014 - Present
Pacific Blue Cross January 2013 - May 2014
Canaccord Financial June 2012 - December 2012
House of Knives 2010 - 2012
Neat Uniforms Inc. May 2003 - August 2007
Skills
Real Estate, Real Estate Marketing, Marketing Communications, Social Media Marketing, Microsoft Office, Advertising, First Time Home Buyers, First Time Home Sellers, Human Resources, Sales, Inventory, Management, Residential Homes, Customer Satisfaction, Customer Service, Time Management, Marketing
Education
The University of British Columbia 2013 — 2014
Real Estate License, Real Estate
Simon Fraser University 2008 — 2012
Bachelor of Business Administration (BBA), Marketing and Human Resources
ICBC April 2015 - Present
Pacific Blue Cross July 2010 - March 2015
Quartech Systems Ltd. February 2007 - December 2011
Crystal Decisions / Business Objects August 2000 - February 2007
SUMMedia 2000 - 2001
Equinox Software Design 1999 - 2000
Skills
Microsoft SQL Server, Visual Studio, LINQ, C# 4.0, MS Reporting Services, Requirements Analysis, T-SQL, ASP.NET, ASP.NET AJAX, ETL, Microsoft Office..., MS Transact SQL, Data Conversion, CSS, JavaScript, HTML5, SharePoint Development, Tortoise SVN, Sparx Enterprise..., IIS, Databases, Web Applications, Integration, Subversion, SQL Server Management..., .NET, Data Modeling, C#
Education
Information Technology Institute 1998 — 1999
Applied Information Technology, Software Development
Beedie School of Business at Simon Fraser University 1988 — 1993
Bachelor of Business Administration (BBA), Marketing, Organizational Behaviour
CIBC May 2014 - Present
N/A 2014 - 2015
CIBC January 2014 - May 2014
Region of Peel October 2013 - January 2014
N/A 2012 - 2014
Pacific Blue Cross October 2013 - November 2013
BMO Financial Group April 2013 - August 2013
City of Brampton January 2013 - April 2013
IBM (Deployed at ISM Canada)/ BC Government May 2011 - January 2013
Vonage Canada September 2008 - April 2011
Skills
Windows 7, VMware, Active Directory, Citrix, XP, System Deployment, Microsoft Certified..., Windows XP, SharePoint, SCCM, DNS, DHCP, Operating Systems, VMware Workstation, 2008 R2, Application..., WSUS, SCCM 2012, App-V, Powershell, InstallShield 2012, VBScript, Batch File, Application Packaging, Software Documentation, Hardware, Testing, Software Installation, Security, Windows Server, Laptops, Virtualization, Hyper-V, Troubleshooting, Integration, Infrastructure, Altiris, Architecture
Education
Carleton University 2003 — 2004
Computer Science Program
The American University of Dubai 2001 — 2002
Information Technology Program
Amur Helicopter Financial Services July 2015 - Present
Vancouver Airport Authority December 2014 - May 2015
CenturyLink Technology Solutions May 2012 - September 2014
Heli-One June 2008 - May 2012
Kwantlen Polytechnic University May 2006 - May 2008
Corporation of Delta March 2004 - October 2007
Pacific Blue Cross 2000 - 2005
Pacific Blue Cross 1993 - 2000
Pacific Blue Cross 1999 - 1999
Skills
Program Management, Account Management, Management, Training, Customer Service, Logistics, Aviation, Inventory Management, Contract Management, Sales, Strategic Planning, Maintenance & Repair, Operations Management, CRM, Process Improvement, Project Planning, Time Management, Change Management, Cross-functional Team..., System Administration, Team Leadership, Aviation Industry, Global Logistics, MRO, Benefits Administration, Travel Management, Vendor Management, Service Delivery, Analysis, Aerospace, Helicopters
Education
British Columbia Institute of Technology / BCIT
Supervisory Skills, Management I
CompuCollege School of Business
Diploma, with honors, Business Administration including Accounting I
Canadian Toursim College
Diploma, with honors, Travel Counselor Level II
Pacific Blue Cross December 2010 - Present
TELUS July 2007 - December 2010
Skills
Labor Relations, Leadership Development, Coaching, Performance Management, Employee Engagement, Employee Relations, Change Management, Recruiting, Employee Benefits, Team Leadership, Process Improvement, Team Building, Team Management, Leadership, Customer Service, Administration, Human Resources, Management, Negotiation, Program Management, Succession Planning
Education
Simon Fraser University 2008 — 2011
Bachelor of General Studies, Liberal Arts and Business
British Columbia Institute of Technology / BCIT
Alberta Health Services April 2015 - Present
Government of Alberta July 2013 - March 2015
Metro Vancouver (formally GVRD) July 2011 - November 2012
Coast Capital Savings December 2010 - July 2011
Sutton Group September 2009 - November 2010
Pacific Blue Cross April 2008 - May 2009
Insurance Corporation of British Columbia November 2007 - March 2008
Business Objects September 2007 - October 2007
Make Technologies, a Dell Company January 2007 - August 2007
WorkSafeBC March 2006 - October 2006
Skills
User Acceptance Testing, Testing, Test Management, SDLC, Quality Center, Quality Assurance, Requirements Analysis, Test Cases, Business Analysis, System Testing, Systems Analysis, Banking, Oracle Financial, E2E, Amazon EC2, XSLT, Requirements Gathering, Retail Banking, Release Management, Agile Testing, Performance Testing, Load Testing, Localization, RUP, SOA Testing, ERP, Mentoring, Training, Temenos T24, SAP ERP, PeopleSoft, Accounting, Data Warehousing, Data Conversion, Selenium Testing, Integration Testing, Conveyancing, SQL, XML, HL7, Agile Methodologies, Microsoft SQL Server, Manual Testing, Integration, Databases, JIRA, Regression Testing, Test Automation, SharePoint, Test Planning
Education
Université Paris Sorbonne (Paris IV) / Sorbonne University
Master of Philosophy (MPhil), Philosophy
Université Paris Sorbonne (Paris IV) / Sorbonne University
Master of of Ancient Languages and Literature, Ancient/Classical Greek/Latin Language and Literature
Capilano University February 2015 - Present
Provincial Health Services Authority October 2012 - February 2015
BC Hydro May 2012 - September 2012
Pacific Blue Cross September 2011 - June 2012
Vancity September 2010 - September 2011
Inventure Solutions December 2007 - September 2010
Business Objects March 2007 - November 2007
Publishing house ‘Moya Reklama’ May 2004 - July 2005
Salon-press, media group October 1999 - March 2004
Skills
Strong analytical..., Excellent command of..., Self-motivated person,..., Test Planning, User Acceptance Testing, Documentation, Requirements Analysis, Business Requirements, Test Strategy, Business Analysis, Software Quality..., Analysis, Testing, Quality Assurance, Regression Testing, Test Cases, Databases, Crystal Reports, Excel, System Testing, SDLC, Regression, Integration, Access, SQL, Software Documentation, Microsoft SQL Server, SSRS, Data Warehousing, Project Management, Process Improvement, Software Project..., SharePoint, Agile Methodologies, Visio, Business Intelligence, Microsoft Excel, MS Project, Software Development, Web Applications, UML, Data Migration, CRM, Business Process Design, Microsoft Project
Education
Nexient 2009 — 2010
Associate's degree, Business Analysis
Moscow Pedagogical State University 1995 — 1999
Master, Computer Science
Bryansk State University named after I.G.Petrovsky 1992 — 1995
Bachelor, Mathematics
Pacific Blue Cross June 2015 - Present
Pacific Blue Cross February 2012 - June 2015
Pacific Blue Cross May 2011 - February 2012
Skills
Insurance, Call Centers, Project Planning, Team Leadership, Customer Satisfaction, Business Process..., Performance Management, Change Management, Coaching, Business Analysis, Software Documentation, Process Improvement
Education
British Columbia Institute of Technology / BCIT
Pacific Blue Cross March 2013 - Present
Keller Williams 2010 - Present
Skills
Listings, First Time Home Buyers, Sellers, Foreclosures, Condos, Investment Properties, Home Staging, Home, Real Estate, Selling, Buyer Representation, Relocation, Single Family Homes, REO, coquitlam, port moody, port coquitlam, women investors, women home buyers, Women networking, New Home Purchase, Networking
Education
The University of British Columbia / UBC 2010 — 2010
Real Estate
British Columbia Institute of Technology / BCIT 2008 — 2008
Marketing Management, Sales and Marketing Operations/Marketing and Distribution Teacher Education
Gleneagle Secondary
Pacific Blue Cross November 2013 - Present
Pacific Blue Cross November 2012 - November 2013
Mountainview Wellness April 2013 - July 2013
Lifemark Health Centre September 2012 - November 2012
Odyssey Health Services November 2011 - August 2012
Skills
Rehabilitation, Kinesiology, CBT, Disability Insurance, Disability Management, Group Insurance, Return to Work, Public Speaking
Education
Simon Fraser University 2006 — 2011
Bachelor of Science, Kinesiology
British Columbia Institute of Technology / BCIT
Software development
Pacific Blue Cross 1997 - Present
Skills
Employee Benefits, Customer Service, Insurance, Strategic Planning, Account Management, Proposal Writing, Contract Negotiation, Change Management, Leadership, Employee Relations, Management, Training, Group Benefits, Customer Relations, Coaching, Performance Management
Education
Simon Fraser University
Bachelor of Arts
IFEBP/Dalhousie University
GBA, CMS, CEBS (Certified Employee Benefit Specialist)
Beedie School of Business at SFU February 2015 - Present
Triple Crown For Heart April 2015 - July 2015
Simon Fraser University October 2013 - February 2015
lazymeal September 2013 - March 2014
Pacific Blue Cross April 2012 - October 2013
LUSH FRESH HANDMADE COSMETICS November 2012 - December 2012
Popcorn November 2011 - April 2012
Midwives Association of British Columbia May 2010 - April 2012
Pacific Blue Cross October 2009 - April 2010
Pacific Blue Cross July 2007 - September 2009
Skills
Non-profit..., Health Insurance, Social Media, Social Networking, Adaptive, Multitasker, Team Motivator, Customer Service, Customer Satisfaction, Website Management, Event Planning, Administrative Support, Clerical Duties, Data Entry, Registration, Writing Skills, Newsletter Design, Newsletter Production, Newsletter Writing, Microsoft Office 2007, Access, PowerPoint, Word, Microsoft Office, Basic HTML, Intranet, Facebook, Twitter, Hootsuite, Google Analytics, Baking, Pastry, Community Management, Writing, Content Writing, Newsletters, Nonprofits, Strategic Communications, Communications Planning, Social Media Marketing, Internal Communications, Press Releases, Online Marketing, Corporate Communications, Content Development, Marketing, Marketing Communications, Copywriting, Public Relations, Sponsorship
Education
Royal Roads University 2008 — 2010
Professional Communication, Communications
Dubrulle International Culinary & Hotel Institute of Canada 2003 — 2003
Professional Pastry & Desserts Diploma, Culinary Arts
Capilano University 2000 — 2002
General Studies Diploma, Bachelor of Arts University Transfer Program
Notre Dame Regional Secondary High School 1995 — 2000
High School
Liquor Distribution Branch (LDB) May 2015 - Present
Provincial Health Services Authority (PHSA) - Scheduling & Timekeeping Solutions (STS) November 2013 - July 2014
Provincial Health Services Authority (PHSA) - Provincial Patient Transfer Network (PTN) June 2012 - June 2013
Coast Capital Savings June 2011 - March 2012
Coast Capital Savings 2005 - 2010
BC Liquor Distribution Branch 2004 - 2005
Pacific Blue Cross 2004 - 2004
City of Surrey 2003 - 2004
Chancery Software 2000 - 2002
CUE Datawest 1994 - 2000
Skills
Team Leadership, Strategy, Enterprise Software, PMP, Project Planning, Risk Management, Systems Analysis, Insurance, Business Analysis, Requirements Analysis, Team Management, Business Process..., Customer Service, Business Requirements, Gap Analysis, Quality Assurance, Banking, SDLC, Governance, Management Consulting, Information Technology, IT Strategy, Project Management, Product Development, Visio, Team Building, Networking, Software Development, Data Analysis, Vendor Management, Coaching, SharePoint, Process Improvement, Program Management, Project Portfolio..., Account Management, Management, Business Process, Business Intelligence, Change Management, Strategic Planning, SQL, User Acceptance Testing, Telecommunications, Integration, System Testing, Testing, Supply Chain Management, Software Project..., Agile Methodologies
Education
Project Management Institute 2003 — 2003
Project Management Certification
Pragmatic Marketing Institute 2002 — 2002
Practical Product Management, Living in an Agile World
The University of British Columbia 2000 — 2000
Marketing for the Technology Industry, Business Plans in a Technical Environment
University of Alberta
Bachelor of Science Specialization Degree Computing Science, Marketing, Economics
Great Canadian Gaming Corporation July 2013 - Present
Intrawest March 2008 - 2013
Morneau Shepell 2007 - 2008
Pacific Blue Cross 2004 - 2007
Plum Clothing and Mantique Clothing 2000 - 2004
McDonald's Restaurants of Canada Limited 1994 - 2000
Skills
Employee Benefits, Benefits Administration, HRIS, Internal Communications, Performance Management, Employee Training, Training, Deferred Compensation, Disability Insurance, Onboarding, Leadership, Vendor Management, Employee Engagement, Administration, Employee Relations, Benefits, Pension Administration, Group Benefits, Vendor Relations, Health Insurance, Management, Customer Service, Hiring, New Hire Orientations, Training & Development, Pensions, Open Enrollment, Team Building, JDE Enterprise One, Coaching, HR Policies, Human Resources, Compensation & Benefits, Insurance, Team Leadership, Policy, Microsoft Excel, Process Improvement, Microsoft Office, Time Management, Life Insurance
Education
The University of British Columbia 2001 — 2005
B.A., English Literature
Certified Employee Benefit Specialist (CEBS) Program
GBA; Group Benefits Associate
LOMA
Loma 280; Principals of Insurance: Life, Health, and Annuities
Pacific Blue Cross June 1999 - Present
Pacific Blue Cross September 2010 - April 2011
Pacific Blue Cross November 2010 - March 2011
Pacific Blue Cross June 2008 - September 2010
Skills
XML, C++, SQL Server, C#, Visual Basic, VB.NET, iOS development, Microsoft SQL Server
Education
DevTeach 2012 — 2012
Foundation of iOS Programming
TrainCanada 2009 — 2009
Microsoft SQL Server Business Intelligence
Pacific Blue Cross In-house Training 2006 — 2006
ITIL Foundation Certificate, IT Service Management
British Columbia Institute of Technology 1997 — 1999
Computer Systems Technology, Decision Systems Option
Pacific Blue Cross July 2011 - Present
Pacific Blue Cross 2008 - 2011
Pacific Blue Cross November 2007 - October 2008
Industrielle Alliance 2001 - 2007
Royal Bank of Canada Data Centre 1990 - 1995
Skills
IT Strategy, Business Analysis, Business Process, Team Leadership, Change Management, Business Intelligence, SDLC, Management, Process Improvement, Customer Service, Program Management, ITIL, Governance, Outsourcing, Security, Software Asset..., Software Licensing, Contract Negotiation, System Testing, Quality Assurance, Requirements Analysis, Vendor Management, Software Project..., Disaster Recovery, Integration, IT Management, SharePoint, Data Center, Business Process...
Education
release your voice 2012 — 2015
Simon Fraser University 2011 — 2011
Justice Institute of British Columbia 2008 — 2009
British Columbia Institute of Technology
Templeton Secondary
Fraser Health Authority May 2013 - Present
KCCO Consulting Ltd April 2013 - Present
PHSA January 2011 - March 2013
KnowledgeTech Consulting, Inc May 2008 - March 2013
PHSA April 2010 - September 2010
Ministry of Health BC March 2009 - March 2010
Providence Health Care May 2008 - February 2009
Pacific Blue Cross December 2007 - March 2008
Calgary Health Region December 2004 - October 2007
Wisconsin Public Service Corp November 2001 - June 2003
Skills
Testing, Business Process..., Business Analysis, Change Management, Requirements Gathering, Requirements Analysis, Project Management, Business Process, Team Leadership, Systems Analysis, Business Transformation, Management Consulting, Business Requirements, EHR, Project Portfolio..., Integration, Project Planning, Training, Program Management
Education
AdPro - Prosci Change Management 2010 — 2010
Change Mangement Certificate, Change Managment
The University of Lethbridge 2005 — 2006
Masters Certificate Business Analysis, Business Analysis
Canadian Institute of Management 1999 — 2003
CIM Honours, Business Management
St. Clair College 1984 — 1987
Business and Commerce Accounting Certificate
Self Employed 2006 - Present
Pacific Blue Cross 2010 - 2014
Centerlogic 2002 - 2005
Daimler Trucks North America 2001 - 2002
Emerald Solutions 2000 - 2001
Cotelligent 1997 - 2000
HSBC Canada 1993 - 1997
Skills
IT Management, E-commerce, Program Management, Integration, Team Leadership, Start-ups, Business Analysis, Requirements Analysis, Business Intelligence, Business Process, Analysis, Software Project..., Strategy, Outsourcing, SOA, Electric Vehicles, Enterprise Software, Leadership, Management, Budgets, Consulting, Project Management, Software Design, Project Planning
Education
Certified Management Accountants of BC
Chartered Professional Accountant, CMA
The University of British Columbia
Master of Business Administration, Strategic & IT Management
The University of British Columbia
Bachelor of Commerce, Computer Science
Technology Connections Ltd. January 1981 - Present
WorkSafeBC June 2014 - June 2015
Canadian Pacific Railway January 2012 - May 2014
Pacific Blue Cross October 2008 - December 2011
Canadian Pacific Railway October 2007 - August 2008
HSBC June 2006 - November 2006
Cornerstone Graphic Systems Inc August 2004 - October 2004
Canadian Pacific Railway November 2002 - April 2003
WorkSafeBC July 2002 - September 2002
Canadian Pacific Railway February 2002 - June 2002
Skills
Business Analysis, SDLC, Databases, SQL, Testing, Systems Analysis, Requirements Gathering, Program Management, Integration, Software Project..., Windows Server, Java, SQL DB2, DB2 LUW, Sybase, Oracle, IMS, IDMS, MS Access, Microsoft Office Suite, MicroFocus COBOL, IBM COBOL, PL/1, VB 6.0, VBA, Perl, PowerShell, K Shell, C, ISPF, Visual Studio, SharePoint, SCLM, SPUFI, QMF, Linux, Unix AIX, z/OS, Windows 7, Data Analysis, Visio, MicroFocus Enterprise..., MicroFocus Enterprise..., JES2, JES3, Team Foundation Server, Assembler, Fortran
Education
The University of Calgary 1977 — 1983
Bachelor of Science (BSc), Computer Science
Ocir Sports August 2012 - Present
Fraser Health Authority March 2012 - Present
Pacific Blue Cross March 2011 - February 2012
Brunei Shell Petroleum April 2000 - October 2010
Ayala Systems Technology 1995 - 1997
Education
De La Salle University 1990 — 1994
Bachelor of Science in Computer Science, Information Technology
BCIT
Associate Certificate, Applied Database Administration and Design
The University of British Columbia April 2013 - November 2013
Metro Vancouver (formally GVRD) November 2011 - October 2012
Pacific Blue Cross May 2011 - November 2011
lululemon athletica June 2010 - February 2011
AeroInfo Systems - A Boeing Company February 2008 - June 2009
CGA-Canada (Certified General Accountants Association of Canada) April 2007 - September 2007
Pacific Crossing September 2002 - 2007
Toyota Financial Services 2002 - 2005
Skills
Business Analysis, Business Requirements, Requirements Gathering, Requirements Analysis, SDLC, Business Process..., Agile Methodologies, Business Process, Software Documentation, Visio, Systems Analysis, Business Intelligence, User Acceptance Testing, SQL, SharePoint, Agile Project Management, Software Project..., Management, Integration, Project Management, Process Improvement, Vendor Management, Change Management, Analysis, Project Planning, Leadership
Education
University of South Carolina-Columbia 2000 — 2001
Master of Engineering (M.Eng.), Computer Science and Engineering
University of Madras 1995 — 1999
Bachelor of Engineering (B.E.), Electronics and Communications Engineering
DAV 1991 — 1995
High school, Physics, Chemistry, Biology, Mathematics
Absolute Software January 2015 - Present
WorkSafeBC November 2014 - December 2014
Pacific Blue Cross December 2013 - August 2014
Matrix Connectivity Solutions Inc February 2013 - October 2013
RadiSys Canada Corporation November 2004 - March 2012
ERA September 1993 - August 2003
TMT 1990 - 1993
Skills
TCP/IP, Telecommunications, Integration, Security, VMware, Microsoft Office, Windows, Windows Server, Customer Service, Data Center, DNS, DHCP, Internet, Microsoft Technologies, Network Administration, IT Operations, Problem Solving, Networking, SIP, Ethernet, Operating Systems, Linux, Shell Scripting, Hardware, Firewalls, Technical Support, Computer Hardware, IP, Wireless Networking, Network Architecture, Active Directory, Switches
Education
British Columbia Institute of Technology 2003 — 2004
Technology Infrastructure Management, Advanced Diploma
The University of British Columbia 1985 — 1989
B.Sc., Biology
QCA Systems Ltd. June 2014 - Present
Class 1 Enterprises Inc. November 2007 - Present
Aga Khan Council for BC December 2003 - Present
Pearson School Systems May 2013 - December 2013
QCA Systems Ltd. June 2008 - December 2012
GFS Canada (via Sumallo) December 2011 - August 2012
Pacific Blue Cross April 2011 - September 2011
Pearson School Systems March 2010 - April 2011
Health Match BC July 2009 - July 2009
BC Housing November 2008 - January 2009
Skills
ETL, Database Design, SQL, Business Intelligence, Microsoft SQL Server, Data Warehousing, Data Modeling, T-SQL, Oracle, Business Analysis, Databases, MDX, SSRS, C#, ASP.NET, SharePoint, Web Services, PL/SQL, Business Objects, SSIS, Software Development, Enterprise Architecture, Web Applications, IIS, ASP, Integration, JavaScript, Systems Analysis, Data Migration, VBScript, Visual Basic, XML, Requirements Analysis, Oracle SQL Developer, Data Integration
Education
Southern Alberta Institute of Technology 1995 — 1997
Computer Technology Diploma, Information Systems, 3.5 GPA
Pacific Blue Cross September 1996 - Present
HDI Conference 2011 2011 - 2011
Pacific Blue Cross September 1996 - May 1997
Benefits By Design February 1995 - September 1996
Ocean Fisheries Ltd. 1989 - 1991
Ocean Fisheries Ltd. 1986 - 1989
Skills
Call Center, Troubleshooting, Help Desk Support, Active Directory, Computer Hardware, Windows Server, ITIL, Servers, Operating Systems, Software Documentation, Service Desk, SharePoint, Windows 7, VMware, Project Management, Technical Support, XP
Education
British Columbia Institute of Technology
Capilano University
Call Centre of Excellence Certification
HEAT Administrator
ITIL Foundations Certification
Medical Terminology Certification
IntelliDecision March 2014 - Present
Wanlima January 2011 - March 2014
Terasen Gas October 2009 - February 2011
ICBC September 2008 - December 2009
College of Registered Nurses of BC October 2008 - February 2009
Pacific Blue Cross August 2008 - October 2008
Vancouver Coastal Health July 2008 - August 2008
Marquise Group of Companies November 2007 - July 2008
Terasen Gas November 2006 - May 2008
Coast Capital Savings May 2006 - October 2006
Skills
SSRS, Analysis Services, Business Intelligence, Data Warehousing, SSIS, Business Analysis, Data Modeling, Microsoft SQL Server, ETL, Crystal Reports
Education
Microsoft Certificates
Certificate
Microsoft Certificates
Certificate
Phoenix University
Master
The University of British Columbia
Bachelor
AeroInfo Systems/Boeing Canada March 2010 - Present
Layer 7 Technologies February 2008 - May 2009
Pacific Blue Cross March 2007 - February 2008
VSM MedTech Ltd. February 2006 - March 2007
Best Buy June 2003 - January 2006
Skills
Test Planning, Software Quality..., Testing, Test Cases, Test Automation, Manual Testing, System Testing, Java, Software Development, Regression Testing, Quality Center, Functional Testing, Unix, Quality Assurance, SQL, SDLC, User Acceptance Testing, Agile Methodologies, Bugzilla, Performance Testing, JIRA, QTP, Defect Tracking, Waterfall
Education
British Columbia Institute of Technology 2002 — 2007
Computer
Shiraz University 1991 — 1995
Pacific Blue Cross November 1986 - Present
MoonStone WoodCraft February 2002 - 2010
Education
Philosophisch-Theologische Hochschule Sankt Augustin
UNOPS June 2015 - Present
Cypresslogic Systems Inc. February 2001 - Present
BC Hydro April 2014 - November 2014
BuiltSpace Technologies Corporation July 2012 - April 2014
Electronic Arts June 2009 - October 2012
Simple Mobile LLC 2010 - 2012
Coquitlam School District 2009 - 2012
Pacific Blue Cross 2011 - 2011
Willis Energy Services 2010 - 2011
BC Ministry of Finance 2008 - 2009
Skills
SharePoint, Microsoft SQL Server, Microsoft Office..., InfoPath, ASP.NET, Mobile Applications, .NET, AJAX, C#, JavaScript, Software Development, TFS, SQL, Agile Methodologies, Architecture, SOA, Testing, Business Intelligence, Architectures, ASP.NET AJAX, Visual Studio, WCF, Databases, XSLT, Silverlight, IIS
Education
University of Houston-Clear Lake 1988 — 1990
M.Sc, Computer Science
Osmania University 1983 — 1987
B.Eng (CBIT), Electronics
Hyderabad Public School, Begumpet 1976 — 1983
High School
Kirke Management Consulting September 2014 - Present
Pacific Blue Cross December 2005 - Present
Halifax, Bank of Scotland (HBOS) July 2000 - November 2005
Swinton Insurance May 1999 - June 2000
Halifax, Bank of Scotland (HBOS) May 1997 - April 1999
Skills
Project Portfolio..., IT Strategy, Program Management, Leadership, Cross-functional Team..., Business Process..., Stakeholder Management, Management, Risk Management, Business Transformation, Change Management, Organizational Design, SDLC, Software Project..., Agile Project Management, Project Management, PMO, Agile Methodologies, Solution Architecture, Enterprise Architecture, Project Delivery, Performance Management, Strategic Planning, Cross Functional Team...
Education
Simon Fraser University 2012 — 2014
Executive MBA
Simon Fraser University 2013 — 2014
Certificate in Business in the Americas
Vanderbilt University - Owen Graduate School of Management 2013 — 2014
Nashville. New Ventures; Innovation
Instituto Tecnológico Autónomo de México 2013 — 2014
Mexico City. International Competitiveness; Family Business
FIA - Fundação Instituto de Administração 2013 — 2014
Sao Paulo, Brazil. Emerging Markets; CSR
Leeds Beckett University 1989 — 1992
Computer Science
Tolko Industries June 2013 - Present
Pacific Blue Cross September 2007 - June 2013
Yellow Pages Group December 2004 - July 2006
SuperPages September 2003 - December 2004
SuperPages October 2001 - August 2002
SuperPages January 2001 - October 2001
SuperPages April 1999 - December 2000
Royal Bank of Canada December 1994 - January 1998
Skills
Human Resources, Recruiting, Business Process, Performance Management, Coaching, Call Center, Change Management, Employee Relations, Leadership, Team Building, Customer Service, Team Management
Education
Simon Fraser University 1989 — 2004
BBA, (Honours First Class), Human Resources, Psychology
Pacific Blue Cross June 2012 - June 2015
ReachLocal April 2012 - June 2012
Glacier Media Group formerly Postmedia Community Publishing March 2011 - December 2011
Yellow Pages Group / Groupe Pages Jaunes – Canada August 2008 - August 2010
Yellow Pages Group July 2005 - August 2008
Yellow Pages Group / Groupe Pages Jaunes – Canada January 2005 - July 2005
SuperPages September 2001 - December 2004
Superpages May 1998 - September 2000
Skills
Driving Results, Strategic Planning, Business Strategy, Coaching, Sales Recruitment, Client Retention, Sales Management, Sales Support, Direct Sales, Leadership Mentoring, Change Management, Leading Change, Online Sales, Product Development, Sales, Customer Retention, Account Management, Business Development, Team Leadership, Selling, Sales Operations, B2B, Negotiation, Recruiting, Advertising, Sales Process, New Business Development, Team Building, Lead Generation, Marketing Strategy, Leadership, Strategy, Sales Presentations, Online Advertising, Advertising Sales, Budgets, Analytics, Marketing, Project Management, Project Planning, SEM, Social Media Marketing, Cold Calling, Management, Salesforce.com, Online Marketing
Education
The University of British Columbia 2006 — 2009
Pacific Blue Cross
Skills
Business Analysis, Call Centers, Change Management, Customer Experience, Business Process..., Leadership Development, Customer Satisfaction, Healthcare, Customer Retention, Coaching, Process Improvement, Team Leadership, Account Management, Leadership, Performance Management
Education
Carleton University
flexaHealth February 2011 - Present
flexa 2010 - Present
ClearCycle Corp April 2009 - June 2010
Full Capture Solutions, Inc. March 2006 - December 2009
Herzum LLC November 2004 - March 2006
Fireman's Fund Insurance Co. February 1999 - October 2004
Pacific Blue Cross August 1991 - February 1999
Skills
Enterprise Architecture, Business Intelligence, Agile Methodologies, Cloud Computing, SOA, Semantic Technologies, Early-stage Startups, Healthcare Information..., Enterprise IT Strategy, SaaS, Strategic Thinking, Product Development, Information Architecture, Property & Casualty..., Geospatial Intelligence, Management, Web Services, Big Data, Enterprise Software, IT Strategy, Distributed Systems, Leadership, Solution Architecture, SDLC, Agile Project Management, Integration, Strategy, CRM, Consulting, Software Development, Product Management, Professional Services, Project Management, Business Strategy, Architecture, Software Project..., Mobile Applications, Scrum, Software Design, Thought Leadership, Application Architecture, Analytics, Architectures, Software Engineering, Requirements Analysis, System Architecture, Web Applications, Mobile Devices, E-commerce, Strategic Partnerships
Education
California State University-Los Angeles
MBA, Information Systems
California State University-Los Angeles
BA, Bachelor of Arts (BA), Psychology
Pacific Blue Cross August 2010 - Present
Pacific Blue Cross May 2010 - May 2010
Simon Fraser University 2005 - March 2010
TELUS Communications 2003 - 2004
TELUS Communications 2000 - 2002
Westcoast Energy Inc. 1993 - 1999
Skills
Unix
Education
The University of British Columbia 1983 — 1988
B.Sc., Computer Science
Emirates November 2014 - Present
Pacific Blue Cross 2012 - September 2014
Overwaitea Food Group 2005 - 2012
Education
Simon Fraser University 2009 — 2012
Bachelor of Arts (B.A.), Psychology
Langara College 2005 — 2009
Moscrop Secondary School 2000 — 2005
High School, French Immersion
Pacific Blue Cross December 2012 - Present
Anne Williams PR August 2009 - Present
Uniglobe Travel International January 2010 - April 2014
Campaign to Control Cancer September 2010 - November 2010
Ovarian Cancer Canada September 2005 - September 2008
Muscular Dystrophy Canada January 2005 - August 2005
BC Children's Hospital May 1995 - December 2004
Vancouver General Hospital August 1992 - May 1995
Skills
Strategic Communications, Media Relations, Public Relations, Social Media, Copywriting, Corporate Communications, Blogging, Editing, Proposal Writing, Publications, Marketing Communications, Leadership, Copy Editing, Newsletters, Internal Communications, Management, Communications Planning, Advertising, Writing, Google Analytics, Crisis Communications, Nonprofits, Social Media Marketing, Community Development, Speech Writing, Web Content, Journalism, Reputation Management, Brand Management, Content Strategy, Brand Development, Corporate Branding, Strategic Planning, Staff Development
Education
International Association of Business Communicators 2007 — 2007
Accredited
The University of British Columbia
BA
CBRE July 2014 - Present
CBRE Global Investors January 2014 - July 2014
CBRE Global Investors September 2012 - December 2013
Normandie Casino 2009 - 2012
Spencer Stuart February 2008 - February 2009
PwC February 2006 - August 2007
FedEx August 1995 - November 2006
Pacific Blue Cross November 1996 - July 2000
Skills
Customer Service, Team Building, Microsoft Excel, Leadership, Microsoft Office, Employee Relations, Strategic Planning, System Administration, Operations Management, Administration, Public Speaking, Change Management, Emotional Intelligence, Windows, Project Management, Business Analysis, Management, Marketing, Budgets, Event Planning, Real Estate, Training, Strategic Planning for..., Procurement, Procurement Contracts, Performance Management, Performance Improvement, Performance Measurement
Education
Colorado Technical University 2012 — 2014
Master of Business Administration (M.B.A.), Business Administration and Management, General
Colorado Technical University 2009 — 2012
Bachelor of Business Administration (B.B.A.), Human Resources Management/Personnel Administration, General
CDI College 2000 — 2002
Network Engineer Program, Network Administration
British Columbia Institute of Technology 1990 — 1993
Business Program
Best Buy Canada July 2015 - Present
Modena Technologies Inc. August 1995 - Present
Best Buy Canada March 2015 - July 2015
Best Buy Canada March 2013 - July 2015
New Way Community March 2012 - March 2013
Vancity January 2011 - March 2013
Coast Capital Savings June 2010 - January 2011
Pacific Blue Cross July 2009 - June 2010
Pacific Blue Cross November 2008 - June 2010
lululemon athletica November 2007 - November 2008
Skills
Project Management, Software Development, Management, Solution Architecture, Requirements Gathering, Vendor Management, Data Migration, Databases, Release Management, Software Quality..., Agile Project Management, Strategy, ERP, Database Design, Business Process..., Data Warehousing, Team Leadership, CRM, Project Planning, Software Project..., Agile Methodologies, SDLC, Business Process, Program Management, Enterprise Architecture, Requirements Analysis, Integration, SQL, Team Building, IT Management, IT Strategy, Business Analysis, ITIL, Business Intelligence, Leadership, Project Portfolio..., Project Delivery, PMO, Change Management, Business Requirements, Governance
Education
University of Groningen 1983 — 1990
M.A. (drs)
Dr Nassau College 1977 — 1983
Kempenaar
BenefitDeck Consulting Ltd. May 2015 - Present
Pacific Blue Cross January 2015 - May 2015
BFP Bajus Financial Partners Ltd. March 2009 - January 2015
Freedom 55 Financial January 2004 - April 2009
Vancouver Hebrew Academy 2006 - 2009
Banyan WorkHealth Solutions January 2003 - December 2003
Back in Motion Rehab March 1999 - December 2003
Skills
Employee Benefits, Business Development, Negotiation, Account Management, Strategy, Sales, Insurance, Management, Performance Management, Coaching, Strategic Financial..., Finance, Recruiting, Employee Relations, Leadership, Time Management, Human Resources, Consulting, Training, Management Consulting, Leadership Development, Business Planning, Strategic Planning, Small Business, Employee Engagement, Talent Acquisition, Benefits Administration, Succession Planning, Organizational..., Organizational..., Employee Training, Customer Service, CRM, New Business Development, Team Building, Health Insurance, Public Speaking, Analysis, Disability Insurance, Marketing Strategy, Marketing, Business Strategy, Sales Management, Social Media
Education
Simon Fraser University 1990 — 1995
B.Sc., Kinesiology
Pacific Blue Cross December 2014 - Present
Vancouver Supermoto Ltd. May 2007 - Present
Pacific Blue Cross May 2014 - December 2014
Pacific Blue Cross November 2012 - May 2014
Arbutus Investment Management Ltd. June 2010 - October 2012
BCAA May 2005 - May 2007
Global TV April 2004 - April 2005
Skills
Marketing Strategy, Media Relations, Marketing, Public Relations, Advertising, Corporate Communications, Direct Response..., Promotions, Media Buying, Sales, New Business Development, Marketing Communications, Insurance, Marketing Management, Digital Strategy, Direct Marketing, Email Marketing
Education
CEBS Canada 2013 — 2014
GBA, Group Benefits Associate
British Columbia Institute of Technology / BCIT 2003 — 2004
Diploma, Marketing Management -Communications, Honors
British Columbia Institute of Technology / BCIT
Bachelor of Business Administration (B.B.A.), ongoing
Pacific Blue Cross May 2010 - Present
Aon Hewitt August 2009 - May 2010
Pacific Blue Cross August 2006 - July 2009
Towers Perrin May 2004 - August 2006
Hewitt Associates 1990 - 2004
Skills
Employee Benefits, Insurance, Pensions, Health Insurance, Benefits Administration, HR Consulting, Human Resources, Defined Benefit, Performance Management, Management Consulting, Pension Administration, Employee Relations, Recruiting, Leadership, Life Insurance, Health Savings Accounts, Employee Engagement, Change Management, Group Insurance, Retirement, Brokers, Succession Planning, Critical Illness, Coaching, Actuarial Science, Leadership Development, Strategic Planning, Communication, flexible benefits, Underwriting
Education
Insurance Council of BC 2006 — 2006
Life Accident and Sickness Insurance Agent
Certified Employee Benefits Specialist (CEBS) 1999 — 2005
CEBS, Group Insurance Benefits
The University of British Columbia 1986 — 1990
Bsc, Math
ASA, Canadian Institute of Actuaries
Associate Society of Actuaries
Pacific Blue Cross 2013 - Present
Pacific Blue Cross 2010 - 2013
Pacific Blue Cross 2008 - 2010
Make Technologies, a Dell Company 2007 - 2008
MDA 2005 - 2007
MDA 2002 - 2005
Oracle 2000 - 2002
Stockhouse.com 1999 - 2000
Skills
Enterprise Architecture, SDLC, Business Analysis, Security, Requirements Analysis, Integration, Leadership, Team Leadership, Solution Architecture, Requirements Gathering, Agile Methodologies, Program Management, Database Design, SOA, Business Intelligence, IT Strategy, Strategic Planning, Health Insurance, Team Building, Business Process..., Governance, Risk Management, Systems Analysis, Software Development, Data Warehousing, Project Planning
Education
Simon Fraser University 2013 — 2016
Doctor of Philosophy (PhD), Computer Science
Simon Fraser University 1996 — 1999
Bachelor's degree, Computer Science
慶應義塾大学 1984 — 1988
Bachelor of Arts (BA), Linguistics
Pacific Blue Cross 2005 - Present
BCIT 2006 - 2006
SuperPages Canada 2003 - 2004
Christ Church Cathedral 2001 - 2003
pw design 1995 - 2001
Skills
Graphics, Photoshop, Illustrator, Creative Direction, Advertising, Marketing Strategy, Sales, InDesign, Graphic Design, Posters, Social Media, Microsoft Office, Internal Communications, Creative Services, Strategic Communications, Marketing Communications, Social Media Marketing, Web Graphics, Adobe Acrobat, Mac, PC, Signage, PDF, Adobe Creative Suite, Layout, Newsletters, Art Direction, Social, Logo Design, Marketing, Brochures, Teamwork, Customer Service, Corporate Communications, Corporate Identity, Learning Quickly, Project Management, Copywriting, Strategy, Brand Development, Writing
Education
Capilano College 1993 — 1995
Graphic Design & Illustration Diploma
BCIT 1988 — 1990
Building Technology Diploma, Architectural
University of British Columbia 1984 — 1988
Bachelor of Science
Insurance Corporation of British Columbia May 2014 - August 2014
Pacific Blue Cross October 2013 - April 2014
Sauder School of Business June 2013 - August 2013
Department of Statistics, UBC May 2012 - August 2012
Department of Mathematics May 2010 - July 2010
Skills
Java, C, C++, Linux, Object Oriented Design, Regression Analysis, Regression Models, Data Analysis, SQL, Numerical Analysis, R
Education
The University of British Columbia 2009 — 2014
Bachelor of Science (BSc), Mathematics
AFOREL Consulting Group Inc. September 2003 - Present
Pacific Blue Cross May 2005 - December 2014
IzRemindMe Corp. February 2006 - November 2007
TELUS May 2004 - April 2005
Quartech Systems Ltd. 2003 - 2004
Soft Tracks Enterprises Ltd. 2000 - 2002
Resort Systems Inc 1999 - 2000
Beeline - cellular provider, Izhevsk branch, Russia 1998 - 1999
Joint-Stock Investment Lending Bank 1990 - 1998
Skills
Integration, SOA, Enterprise Architecture, Software Development, Business Analysis, Requirements Analysis, Solution Architecture, Agile Methodologies, Software Project..., Requirements Gathering, SQL, .NET, Web Applications, WCF, Telecommunications, SDLC, Project Management, Business Process, Java, JEE
Education
Izhevsk State Technical University (ISTU)
Master's degree with Distinction, Computer Science
Pacific Blue Cross May 1987 - Present
CU&C Health Services July 1980 - April 1987
Skills
Health Insurance, Employee Benefits, Insurance, Management, Life Insurance, Defined Benefit, Pensions, Employee Relations, Brokers, Workers Compensation, Risk Management, Software Documentation, Change Management, Leadership, Financial Risk, Process Improvement, Performance Management, Project Management, Coaching, Strategic Planning, Team Building, Training
Education
Simon Fraser University 1968 — 1973
Bachelor of Arts (BA), Psychology
Athabasca University for the Royal Architecture Institute of Canada September 2012 - Present
University of the Fraser Valley September 2010 - Present
Pacific Blue Cross June 2015 - September 2015
University of British Columbia January 2014 - June 2015
Algonquin College September 2012 - January 2014
Dr. James Cahill, Retired Professor Emeritus, World Authority on Chinese Art – www.jamescahill.info January 2009 - January 2013
Southern New Hampshire University January 2011 - 2013
University of Victoria January 2010 - May 2010
University of British Columbia September 2008 - December 2008
University of British Columbia, Okanagan September 2007 - May 2008
Skills
Instructional Technology, Curriculum Development, Curriculum Design, Instructional Design, Humanities, eLearning Course..., Online & Seated Teaching, Project Management, Learning Materials &..., Art History – Canadian..., Architectural History, Modern Art, Film History, History, Social Networking, University Teaching, Art, Adult Education, Leadership, Educational Technology, Distance Learning, Research, Teaching, Training, Public Speaking, E-Learning
Education
University of Wisconsin Stout 2013 — 2013
Graduate Certificate of Instructional Design, Architectural History
University of Victoria 2009 — 2013
Postdoctoral Fellowship, •Research focus in Cultural Economics and the Architecture of Mosques in Canada
The University of British Columbia 2003 — 2008
Ph.D, Art HIstory
University of British Columbia – Department of Art History, Visual Art and Theory 2003 — 2008
Doctorate (Fine Arts), Dissertation title: A ‘Commerce of Taste’ in Pattern Books of Anglican Church Architecture in Cana
York University 2001 — 2003
Master of Arts, Art History
BCAA April 2014 - Present
BCAA July 2011 - March 2014
TU Group September 2010 - July 2011
Sierra Systems October 2009 - October 2010
Sun Microsystems May 2009 - October 2009
Sierra Systems February 2006 - February 2009
Central 1 Credit Union 2005 - 2006
AeroInfo Systems - A Boeing Company May 2002 - January 2005
BCAA January 2001 - May 2002
Pacific Blue Cross 1998 - 2000
Skills
XML, Java Enterprise Edition, Web Services, Spring, Oracle, Java, SDLC, Software Development, JSP, Databases, DB2, Integration, JDBC, Web Applications, JMS, Data Warehousing, Design Patterns, Architecture, Requirements Gathering, Testing, Object Oriented Design, Agile Methodologies, SQL, Business Analysis, Requirements Analysis, Scrum, UML
Education
University of Arizona, Eller College of Management 1992 — 1994
M.S., Management Information Systems
Univerzitet u Sarajevu 1985 — 1992
B.S., Computer Science and Engineering
Sunlife Financial September 2015 - Present
Pacific Blue Cross November 2009 - August 2015
Morneau Shepell April 2007 - October 2009
Alberta Blue Cross 2003 - 2007
Skills
Health Insurance, Benefits Administration, Negotiation, Pension Administration, Insurance, Employee Benefits, Disability Insurance, Customer Service
Education
The University of Lethbridge 1999 — 2003
Bachelor of Management
Northern Alberta Institute of Technology 1996 — 1998
Finance Diploma
BC Hydro November 2014 - Present
BC Hydro August 2013 - January 2014
Vancity May 2012 - June 2013
BC Hydro May 2011 - April 2012
Pacific Blue Cross November 2010 - April 2011
Oracle March 2010 - October 2010
Sun Microsystems August 2008 - February 2010
HSBC May 2006 - July 2008
TELUS February 2005 - March 2006
BEA Systems, Inc June 2004 - November 2004
Skills
SOA, Enterprise Architecture, Web Services, APIs, Java Enterprise Edition, ESB, Agile Methodologies, Weblogic, Solution Architecture, Software Development, TOGAF, Middleware, EAI, REST, Distributed Systems, Oracle, Data Warehousing, Business Intelligence, Design Patterns, Solaris, Cloud Computing, Java, Glassfish, Agile methodology, ARIS, .NET, WCF, Hadoop, Amazon Web Services..., Amazon EC2, Continuous Integration, Archimate, MapReduce, JRuby, C# 4.0, Scala, Mobile Technology, AngularJS, Node.js, JavaScript, Android Development, Integration, RESTful WebServices
Education
Indian Institute of Science 1992 — 1994
Master of Engineering
PBI Actuarial Consultants / PBI Conseillers en actuariat February 2014 - Present
Math Potentials September 2007 - Present
Pacific Blue Cross September 2012 - December 2012
Statistics Canada September 2010 - December 2010
Vancouver Crisis Centre July 2009 - December 2010
Quantum Alpha Financial Analytics May 2009 - August 2009
Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, English, Windows, Research, Outlook, Teaching, Public Speaking, HTML, Negotiation, Editing, Java, SAS, SQL, R (software package)
Education
Simon Fraser University 2010 — 2013
Bachelor of Science (B.S.), Actuarial Science, 3.49 CGPA
The University of British Columbia 2008 — 2010
Bachelor of Science (BS), Mathematics
Society of Actuary Exams
Insurance Corporation of British Columbia August 2013 - Present
Toronto 2015 Pan/Parapan American Games Organizing Committee May 2013 - Present
FCV Interactive April 2013 - September 2013
BuiltSpace Technologies Corporation April 2012 - April 2013
FortisBC October 2012 - March 2013
Servus Credit Union January 2012 - March 2012
Pacific Blue Cross July 2011 - February 2012
The Society of Notaries Public of British Columbia October 2010 - August 2011
Electronic Arts January 2011 - July 2011
BC Hydro September 2010 - December 2010
Skills
SharePoint, Microsoft Office..., Microsoft SQL Server, .NET, C#, ASP.NET, JavaScript, jQuery, Agile Methodologies, SharePoint Services 3.0, XSL, Web Development, Software Development, Architecture, Visual Studio, Enterprise Architecture, XML, Web Services, TFS, Enterprise Software, IIS, Integration, SOA, Microsoft Technologies, AJAX, Databases, XSLT, Design Patterns, Oracle, SQL, BizTalk, InfoPath, Object Oriented Design, SharePoint Server
Education
Simon Fraser University 1995 — 2000
Bachelors, Computer Science
Vancouver Software Developer Social Network December 2009 - February 2012
Pacific Blue Cross January 1998 - January 2008
Skills
XML, Java, C++, Software Development, SQL, C
Education
The University of British Columbia 1995 — 2005
Computer Continuing Education
British Columbia Institute of Technology 1992 — 1995
Associate Certificate Computer Systems, Computer Programming
University of Alberta 1980 — 1984
B.Sc., Mathematics, Computer Science
Hitachi Data Systems April 2015 - August 2015
Asset Control May 2012 - March 2015
Pacific Blue Cross April 2011 - April 2012
Asset Control April 2011 - April 2012
Asset Control November 2009 - March 2011
Asset Control April 2007 - November 2009
TAP Solutions December 2004 - March 2007
Computer Engineering May 2000 - November 2004
Skills
Requirements Analysis, Business Analysis, Requirements Gathering, Software Documentation, Project Management, Quality Assurance, Integration, SQL, Software Development, SDLC, Data Analysis, Microsoft SQL Server, Enterprise Software, Databases, Software Project..., Software Implementation, Agile Methodologies, User Acceptance Testing, Business Requirements, Team Leadership, Project Planning, Customer Support, Technical Support, Analysis, Data Warehousing, Web Applications
Education
University of Alberta 1999 — 2003
Bachelor of Science (B.Sc.), Computer Engineering, Software
Ross Sheppard High School 1996 — 1999
BC Hydro February 2015 - Present
Pacific Blue Cross September 2008 - January 2015
Best Buy February 2008 - May 2008
BC Liquor November 2007 - December 2007
Telus May 2006 - August 2007
Energy Department. Govermant of Alberta August 2005 - May 2006
Skills
SDLC, Data Modeling, Data Warehousing, Database Design, ETL, Microsoft SQL Server, Unix, Erwin, Requirements Analysis, Databases, Agile Methodologies, SQL Tuning, Performance Tuning, SQL, Oracle, .NET, Data Migration, SSRS, T-SQL
Education
Irkutsk National Research Technical University 1992 — 1997
BA, Computer science
Nobel Biocare May 2007 - Present
Surrey School Board January 2007 - May 2007
Destination Snow November 2004 - April 2007
Nobel Biocare February 2007 - February 2007
Abbott Laboratories February 2007 - February 2007
Colgate Oral Pharmaceuticals January 2007 - January 2007
DynaVox Technologies Canada January 2007 - January 2007
PDG May 2004 - December 2006
Dr. Trinh's Dental Office September 1998 - April 2004
Pacific Blue Cross January 1999 - December 2003
Skills
Dentistry, Marketing Strategy, Healthcare, Training, Solution Selling, Sales Operations, Sales, Product Launch, Marketing, Leadership, Customer Service, Direct Sales, Management, Medical Devices, New Business Development, Pharmaceutical Sales, Surgery
Education
Simon Fraser University 2003 — 2006
GCT Global Container Terminals Inc. April 2015 - Present
First Nations Health Authority March 2014 - September 2014
Provincial Health Services Authority September 2012 - May 2013
PHSA January 2012 - September 2012
Habanero Consulting Group September 2010 - January 2012
Pacific Blue Cross February 2009 - December 2009
Pacific Blue Cross September 2008 - February 2009
CareConnect EHR ProjectVancouver Coastal Health Authority December 2006 - August 2008
EWOS Canada Ltd January 2005 - December 2006
IBM/Nokia April 2003 - November 2004
Skills
Project Management, PMP, SharePoint, Infrastructure, Integration, Disaster Recovery, Data Migration, BizTalk, Paris, Infrastructure Projects, CCOW, Software Documentation, Operating Systems, Active Directory, Windows Server, Servers, Data Center, System Administration, Security, Information Technology, Requirements Analysis, ITIL, Software Development
Education
The University of British Columbia 2009 — 2009
Project Management
lululemon athletica August 2013 - Present
lululemon athletica 2013 - 2014
Electronic Arts December 2012 - August 2013
BCCA October 2012 - December 2012
Pacific Blue Cross September 2009 - October 2012
TELUS December 2008 - September 2009
Fiver Media August 2007 - August 2008
Skills
VMware, SharePoint, Cisco Technologies, VMware ESX, Active Directory, Windows Server, System Administration, IIS, ITIL, Solution Architecture, Security, Operating Systems, Virtualization, Data Center, Computer Hardware, Unix, VPN, Apache, Integration, F5 BigIP, Control-M, Linux, Red Hat Linux, Powershell, Perl
Education
Northern Alberta Institute of Technology 2000 — 2002
College of Registered Nurses of BC October 2014 - Present
Bancorp Financial Services Inc. June 2014 - Present
Pacific Blue Cross September 2011 - July 2014
CGA-Canada (Certified General Accountants Association of Canada) January 2011 - September 2011
Bancorp Financial Services September 2010 - November 2010
Asset Control April 2007 - August 2010
TAP Solutions January 1998 - April 2007
Skills
Microsoft SQL Server, Access, C#, ASP.NET, Software Development, Business Analysis, Programming, Scrum, SSRS, Enterprise Software, Quality Assurance, Requirements Analysis, Testing, Requirements Gathering, Agile Methodologies, SDLC
Education
British Columbia Institute of Technology 1995 — 1997
Computer Systems Technology Diploma
The University of British Columbia 1989 — 1992
BA, International Relations
Pacific Blue Cross June 2012 - Present
Navigata Communications July 2011 - August 2011
Yellow Pages Group / Groupe Pages Jaunes – Canada March 2011 - July 2011
School Specialty Canada January 2011 - March 2011
eBay Inc. January 2006 - August 2009
eBay Inc. 2004 - 2006
Navigata Communications 2000 - 2003
Navigata Communications 1998 - 2000
Navigata Communications 1995 - 1998
Westel Telecommunications 1991 - 1995
Skills
Analysis, Business Analysis, Business Process..., CRM, Call Centers, Change Management, Coaching, Cross-functional Team..., Customer Experience, Customer Satisfaction, Customer Service, Employee Training, Human Resources, Integration, Leadership, Management, Performance Management, Policy, Process Improvement, Program Management, Project Management, Quality Assurance, Recruiting, Sales, Start-ups, Strategic Planning, Strategy, Team Building, Team Leadership, Telecommunications, Training, Vendor Management
Education
British Columbia Institute of Technology 1998 — 2001
Marketing Management - Customer Service Option
Vancouver Community College 1992 — 1994
Telecommunications Management
Pacific Blue Cross June 2002 - Present
Software Composer Systems Inc. May 1997 - Present
TAP Ventures Inc. 1997 - 2001
Accenture May 1991 - April 1997
Skills
Architecture, Agile Methodologies, Requirements Analysis, Software Design, Program Management, Software Development, ITIL, .NET, Business Analysis, Software Architectural..., Software Project..., Integration, Architectures, Requirements Gathering, Agile Project Management, Business Process..., Management, SDLC, Project Management, Microsoft SQL Server, Enterprise Architecture
Education
University of Alberta 1985 — 1990
Bachelor of Science (B.Sc.), Computer Science, Honors Program
Ritchie Bros. Auctioneers 2013 - Present
Pacific Blue Cross August 2011 - March 2013
TELUS Communications Inc. (KnowledgeTech) 2006 - December 2010
Day-Lee Foods January 2005 - April 2006
Schenker International February 2004 - November 2004
The Blue International January 2003 - January 2004
Canada Shokuhin September 1997 - January 2004
Matsumora Enterprises June 1991 - August 1997
Skills
Test Planning, Testing, Telecommunications, Quality Assurance, Troubleshooting, .NET, Software Documentation, Databases, Quality Center, Business Requirements, Integration, Regression Testing, Test Cases, SDLC, Software Quality..., User Acceptance Testing, Test Management, Requirements Analysis, Visio, SQL, Requirements Gathering, Systems Analysis, System Testing, Agile Methodologies, Software Project..., Unix, HP Quality Center, Manual Testing, Test Automation, Test Strategy
Education
Sophia University(Tokyo, Japan) 1996 — 1997
The University of British Columbia 1994 — 1997
Langara Community College 1992 — 1994
Pacific Blue Cross March 2000 - Present
Skills
Event Planning, Multiple Project..., Microsoft Office, Web Design Essentials, Conflict Resolution, Collaborative Problem..., Supervisory Skills, Administration, Customer Service, Troubleshooting, Insurance, Employee Benefits, Software Documentation, Planning, Team Leadership, Skilled Multi-tasker
Education
BCIT School of Business
Business Administration and Management, Leadership
MTC Business College
Office Administration, Business, General
WorkSafeBC September 2014 - Present
Pacific Blue Cross July 2010 - Present
WorkSafeBC January 1999 - August 2010
Vancouver Coastal Health March 2005 - September 2005
Canadian Airlines October 1984 - January 1995
Skills
Claims Management, Business Analysis, SDLC, Requirements Analysis, Requirements Gathering, Project Management, Software Project..., Software Quality..., Microsoft SQL Server, Quality Assurance, Business Process, User Acceptance Testing, Team Management, Software Documentation, Integration, Systems Analysis, Management, Business Requirements, Business Intelligence, Agile Methodologies, Data Warehousing, Data Modeling
Education
Dawson College
Data Processing, Computer Science
Pacific Blue Cross May 2004 - Present
Skills
Active Directory, Enterprise Architecture, SharePoint, SDLC, Integration, ITIL, Disaster Recovery, VMware, Windows Server, Servers, Microsoft SQL Server, Requirements Analysis, Business Analysis, System Administration, Requirements Gathering, Solution Architecture, Agile Methodologies, Virtualization, Software Documentation, Troubleshooting
Education
British Columbia Institute of Technology 2001 — 2002
Information Technology Professional, Network and System Administration/Administrator
British Columbia Institute of Technology 2001 — 2002
ITP, Information Technology
Morneau Sobeco June 2006 - Present
Heath Benefits Consulting Inc 2002 - 2006
Pacific Blue Cross 1989 - 2002
Education
Dalhousie University 1989 — 1994
Diploma, Group Benefits and Pensions
Capilano University 1984 — 1985
Diploma, Accounting & Finance
Groupanizer August 2014 - Present
Groupanizer July 2014 - August 2014
Pacific Blue Cross February 2007 - July 2014
RLG International 2003 - 2007
Skills
Change Management, Customer Service, Event Planning, Project Management, Coaching, SharePoint, Public Speaking, Business Process, Team Leadership, Training, Leadership, Team Building, Human Resources, Business Process..., Strategic Planning, Program Management, Process Improvement, Management
Education
RRU 2001 — 2002
Bachelor of Commerce, Entrepreneurial Management
Royal Roads University
Bachelor of Commerce (B.Com.), Entrepreneurial Management
StormTech February 2015 - Present
EWOS Canada March 2011 - October 2014
Pacific Blue Cross December 2009 - March 2011
Impark March 2007 - October 2009
Rocky Mountaineer Vacations April 2004 - May 2007
American Airlines June 1997 - August 2003
American Airlines June 1997 - August 2003
Skills
Project Management, Business Intelligence, Microsoft SQL Server, SQL, Data Warehousing, ETL, ERP, Software Documentation, Cognos, Management, Budgets, SSIS, Databases, Analysis Services, Enterprise Software, Oracle
Education
The University of Dallas 1996 — 1997
BS, Computer Science
Ateneo de Manila University
McKesson Health Solutions August 2014 - Present
MLC Enterprise October 2010 - Present
Electronic Arts (EA) April 2013 - May 2014
Pacific Blue Cross October 2010 - April 2013
SAP January 2010 - October 2010
Contac Services April 2009 - January 2010
Atimi Software February 2006 - April 2009
Advantage DataSystems Corp. February 2003 - February 2006
Oe Dae Foreign School February 2002 - January 2003
Schema Software January 2001 - August 2001
Skills
Agile Methodologies, Scrum, Software Project..., SDLC, Software Development, Requirements Analysis, SQL, Quality Assurance, Agile Project Management, Software Quality..., Requirements Gathering, Web Applications, Testing, Integration, Software Documentation
Education
British Columbia Institute of Technology / BCIT
PMP Prep
PMP Prep
PMP Prep
Olairez Services Ltd. November 2007 - Present
BCAA December 2010 - January 2012
Pacific Blue Cross April 2010 - December 2010
BCAA November 2007 - September 2009
Vancouver Coastal Health November 2006 - November 2007
Cypress Semiconductor September 2001 - May 2006
Chikka Asia, Inc. January 2000 - June 2001
Education
Vancouver School Board 2006 — 2007
Certification, Project Management
Project Management Institute 2006 — 2006
Certification, Project Management Professional
Philippine Christian University 2002 — 2004
Masters, Business Adminstration
University of the Cordilleras 1995 — 1999
Bachelor's, Computer Sciences
Public Guardian and Trustee of BC March 2013 - April 2013
Pacific Blue Cross February 2013 - February 2013
Corix Utilities May 2012 - November 2012
HSBC February 2006 - May 2009
University of British Columbia October 2008 - April 2009
PPI Solutions Inc. 2006 - 2007
Weldwood of Canada March 2001 - March 2004
PPI February 1998 - February 2001
Maxim Group 1998 - 2001
SHL Systemhouse Inc. June 1997 - December 1997
Skills
Customer Relations, Requirements Workshops, Business Analysis, Requirements Gathering, Visio, Requirements Analysis, Business Requirements, Business Process..., Project Management, Change Management, Systems Analysis, Team Leadership, Process Improvement, Integration, Gap Analysis, Business Case, Customer Service, CRM, Software Documentation
Education
University of Washington, Michael G. Foster School of Business 2007 — 2007
Advanced Certificate of BA, Business Analysis
Simon Fraser University 1992 — 1998
Bachelor of Science (B.Sc.), Management & Systems Science
Pacific Blue Cross July 2014 - Present
Bupa Australia November 2013 - April 2014
APEGBC January 2013 - October 2013
Simon Fraser University April 2011 - January 2013
Simon Fraser University January 2011 - May 2011
Simon Fraser University September 2009 - April 2010
Simon Fraser University January 2008 - August 2008
Kumon 2006 - 2006
Skills
Customer Service, PowerPoint, Teamwork, Adobe Creative Suite, Microsoft Excel, Human Resources, Career Development, Report Writing, Web Content Management, PeopleSoft, HRIS, Training, Employee Benefits, Onboarding, Recruiting, Interviews, Event Planning, Leadership
Education
British Columbia Institute of Technology / BCIT 2012 — 2012
Human Resources Management courses
Università Commerciale Luigi Bocconi 2008 — 2008
Exchange Student, Marketing
Simon Fraser University
Bachelor of Business Administration, Human Resources Management, Marketing
Pacific Blue Cross July 2003 - Present
Pacific Blue Cross 1998 - 2003
Skills
Customer Service, Event Planning, Administrative..., Event Management, Outlook, Insurance
Education
The University of British Columbia / UBC
BA, English
Pacific Blue Cross November 2010 - Present
Washington Marine Group / Seaspan International Ltd. November 2008 - November 2010
Washington Marine Group / Seaspan International Ltd. March 2008 - November 2010
Canadian Forest Products Ltd. June 2005 - June 2007
Canadian Forest Products Ltd September 1998 - June 2005
Canadian Forest Products Ltd. September 1996 - August 1998
Canadian Forest Products Ltd. September 1995 - August 1996
City of Ottawa April 1995 - June 1995
City of Ottawa May 1990 - March 1995
Skills
Accounting, Business Process..., Accounts Payable, Accounts Receivable, Manufacturing, Process Improvement, Leading Organizational..., Managerial Finance, ERP, Leadership, Budgets, Change Management, Financial Reporting, Forecasting, Financial Analysis, Team Building, Strategic Planning, Program Management, SAP, Business Planning, Management, Cross-functional Team..., Finance, Risk Management, Business Analysis, JD Edwards, Financial Accounting, Human Resources, Analysis, Integration, Payroll, Employee Benefits, Auditing, Business Process, Cost Accounting, Internal Controls, IT Management, General Ledger, Great Plains Software, GAAP, IFRS, Executive Management, Internal Audit, Project Management, Strategy, Performance Management
Education
St. John's Ambulance 2014 — 2014
Occupational First Aid - Level 2
University of Alberta 2001 — 2003
Bachelor of Accounting Sciences
Certified General Accountants 1981 — 1988
CGA, Professional Accountant
Red River College 1979 — 1981
Business Administration, Accounting
Best Buy Canada May 2014 - Present
Pacific Blue Cross July 2012 - April 2014
Trader Corporation January 2011 - July 2012
Trader Corporation August 2008 - January 2011
Top Producer Systems February 2007 - July 2008
Chalk Media November 2006 - February 2007
DMT Development Systems Group Inc. April 2005 - September 2006
PIZ & IZM International Corp. November 2000 - January 2002
Skills
Agile Methodologies, WCF, .NET, C#, AJAX, T-SQL, XML, ASP.NET, UML, LINQ, Microsoft SQL Server, Web Development, IIS, TFS, ASP.NET MVC, Web Applications, XSLT, Entity Framework, Database Design, Visual Studio, SSRS, Web Services, Test Driven Development, Scrum
Education
The University of Winnipeg 2003 — 2005
B.S., Computer Science
East China University of Science and Technology 1991 — 1995
B.E., Fluid Machenics
Pacific Blue Cross May 2006 - August 2008
Education
Langara College 2009 — 2009
Certificate, Project Management
Pacific Blue Cross April 2007 - Present
Scotiabank August 2005 - April 2007
Skills
Financial Analysis, Underwriting, Risk Management, Insurance, Commercial Insurance, Reinsurance, Health Insurance, Disability Insurance, Brokers
Education
Simon Fraser University 2002 — 2005
BBA, Finance, Economics, Management Science
Canada industrial relations board 2010 - Present
WTL Enterprises Ltd. January 2009 - Present
Pacific Blue Cross 1999 - Present
Forest Industrial Relations May 1997 - December 2008
Canadian National 1991 - 1997
Abitibi Price 1988 - 1991
Cape Breton Development Company 1985 - 1988
Petro-Canada 1983 - 1985
International Nickel Company 1971 - 1983
Skills
Business Strategy, Labor Relations, Performance Management, Leadership Development, Employment Law
Education
Ryerson University 1964 — 1967
Diploma, Business Administration
Teal-Jones Group April 2015 - Present
Pacific Blue Cross August 2013 - July 2014
Lantic Inc. 1990 - 2012
Skills
Employee Relations, Labor Relations, HR Policies, HRIS, Succession Planning, Employee Engagement, Organizational..., Recruiting, Performance Management, Employee Benefits, Leadership, Personnel Management, Human Resources, Strategic Planning, Talent Management
Education
British Columbia Institute of Technology 2000 — 2006
Human Resources Management
The University of British Columbia 1986 — 1989
BA, Anthropology, Museum Studies
Thompson Rivers University (formerly Cariboo College) 1983 — 1986
Associate of Arts Diploma, Arts
Université Paul Cézanne (Aix-Marseille III) 1982 — 1983
Diploma, Language
Pacific Blue Cross September 2010 - Present
Travel Best Bets (Jubilee Travel) April 2009 - Present
Pacific Blue Cross May 2011 - March 2012
Pacific Blue Cross November 2008 - September 2010
Marlin Travel August 2004 - August 2008
Skills
Talent Acquisition, Benefits Administration, Visio, Employee Relations, Human Resources, Customer Service, HR Policies, Recruiting
Education
British Columbia Institute of Technology 2005 — 2010
Management Certificate, Business Management
British Columbia Institute of Technology 2005 — 2009
Management Certificate, Human Resources Management
Pacific Blue Cross January 2012 - Present
Pacific Blue Cross September 2009 - January 2012
Simon Fraser University January 2010 - December 2011
Pacific Blue Cross 2005 - 2009
Skills
Actuarial Science, Statistical Modeling, Insurance, Statistics, Employee Benefits, Health Insurance, Data Analysis
Education
Simon Fraser University 2002 — 2005
Bachelor of Science, Actuarial Science
Pacific Blue Cross September 2013 - Present
Skills
Java, Unix, C#, SQL, Agile Methodologies, Architecture, Enterprise Software, Windows, PL/SQL, Scrum, XML, Software Development, Architectures, Database Design, Subversion, Software Design
Education
University of Northern British Columbia 1995 — 1999
BSc, Computer Science, Applied Math Minor, Coop Education
Pacific Blue Cross November 2005 - Present
Richmond Savings Credit Union 1998 - 2001
Skills
SDLC, Business Analysis, Integration, Requirements Analysis, Requirements Gathering, PMO, Software Project..., Management, Business Process..., Business Requirements, Project Management
Education
British Columbia Institute of Technology
Pacific Blue Cross June 1994 - Present
Education
Douglas College 1992 — 1995
Computer Information Systems
Pacific Blue Cross March 2010 - Present
St. Paul's Hospital June 1990 - Present
Skills
Healthcare, Pharmacists, Pharmacy, Hospitals, Diabetes, Clinical Pharmacy, Disease Management, Managed Care, Pharmacoeconomics, Medication Therapy..., Pharmacy Benefit...
Education
St. Paul's Hospital 1989 — 1990
Hospital Residency, Clinical, Hospital, and Managed Care Pharmacy
The University of British Columbia 1984 — 1989
Bachelor of Pharmacy (B.Pharm.), Pharmacy
Magee Secondary 1979 — 1984
High school diploma
The University of British Columbia
ACPR
Pacific Blue Cross January 2009 - Present
Pacific Blue Cross March 2007 - January 2009
Pacific Blue Cross June 2005 - February 2007
TELUS Communications 2004 - 2005
Skills
Performance Management, Organizational..., Leadership Development, Employee Engagement, Instructional Design, Training, Change Management
Education
The University of British Columbia 1988 — 1991
BA, English Literature, Teaching English as a Second Language
British Columbia Institute of Technology
Certificate, Marketing Communications
Pacific Blue Cross 2010 - Present
Pacific Blue Cross 2007 - 2010
VanCity Credit Union / Inventure Solutions 2002 - 2007
Citizens Bank & Trust Co. 1991 - 2002
Dolphin Enterprises 1989 - 1991
N.D. Systems Ltd 1988 - 1989
Education
Langara College
Applied Project Management
VanCity In-house training
Reporting Solutions w/Microsoft SQL Server
VanCity In-house training 2004 — 2005
Siebel 7.5 & 7.8 for Financial Services
Discovery Pick Programming
Advanced Pick Basic Programming
Camosun College 1984 — 1987
Computer Technology Diploma, Computer Software Engineering
Yulu Public Relations Inc. August 2015 - Present
Pacific Blue Cross February 2015 - August 2015
Edelman March 2013 - February 2015
RBC October 2012 - November 2012
Lynn Valley Orthopaedic & Sports Physiotherapy Centre September 2002 - February 2012
Skills
Strategic Planning, Communication Skills, Outstanding time..., Stakeholder Management, Stakeholder Analysis, Stakeholder Engagement, Resolving Issues, Public Relations, Relationship Management, Employee Relations, Business Planning, Business Development, Marketing Strategy, Marketing Management, Microsoft Office, Microsoft Excel, Social Media Measurement, Press Release..., Strategic Communications, Market Research, Corporate Communications, Intranet Strategy, Communications Planning, Media Monitoring, Writing, Creative Writing, Technical Writing, Social Networking, Media Relations, Social Media, Marketing, Facebook, Brand Development, Editing, Marketing Communications, WordPress, Event Management, Business Strategy, Brand Awareness, PowerPoint, Social Media Marketing, Internal, Press Releases, Reputation Management, Hootsuite, Account Management, Event Planning, Training, Time Management, Project Management
Education
Simon Fraser University 2012 — 2012
Certificate, Public Relations & Communications
British Columbia Institute of Technology 2010 — 2012
Bachelor of Business Administration, Business
British Columbia Institute of Technology 2007 — 2009
Diploma of Technology - Marketing Management, Marketing & Professional Sales
Whole Foods Market June 2015 - Present
Whole Foods Market March 2014 - Present
Phillips, Hager & North July 2012 - March 2014
Phillips, Hager & North June 2011 - July 2012
Pacific Blue Cross March 2011 - June 2011
Blue Orca Corp May 2010 - March 2011
Geekrunners Computer Service January 2010 - May 2010
Top Producer Systems March 1998 - November 2008
Skills
Active Directory, Windows 7, Servers, Microsoft SQL Server, Microsoft Office, Process Improvement, Customer Service, Windows, Team Leadership, Troubleshooting, Networking, Software Documentation, Security, Technical Support, System Administration, Disaster Recovery, Windows Server, Microsoft Exchange, VMware, Network Administration, SQL, Computer Hardware, VPN, Blackberry Enterprise..., Windows XP, DNS, DHCP, Cisco Technologies, Network Security, TCP/IP, VMware ESX, CCNA, Group Policy, Wireless Networking, Microsoft Certified..., Computer Security, Documentation, Problem Solving, Help Desk Support, Sales
Education
British Columbia Institute of Technology 2009 — 2009
Associate's degree, Computer Technology/Computer Systems Technology
UBC 2009 — 2009
NASP, Computer Security
Pacific Blue Cross July 2007 - Present
Seaspan Marine Corporation May 2006 - April 2007
Education
Capilano University 2000 — 2002
West Vancouver Secondary School
D. A. Townley & Associates September 2012 - June 2013
Insurance Corporation of BC July 2010 - August 2011
Waterfront Employers of BC March 2006 - November 2009
Pacific Blue Cross November 1997 - September 2005
CU&C Health Services Society January 1991 - 1997
Skills
Health Insurance, Employee Benefits, Brokerage, Business Process, Finance, Non-profits, Leadership, Financial Reporting, Sales, Local Government, Strategic Planning, Budgets, Accounting
Education
The Manchester Metropolitan University
BSc, Civil Engineering
Johnstone's Benefits July 2012 - Present
Rogers Communications March 2011 - July 2012
lululemon athletica May 2010 - February 2011
Bell Mobility November 2009 - May 2010
Pacific Blue Cross September 2006 - August 2009
Sunlife Financial January 2001 - August 2005
Skills
Employee Benefits, Human Resources, Outlook, Customer Service, Benefits Administration, System Administration, Microsoft Office, Microsoft Excel, Customer Experience, Microsoft Word, Recruiting, Leadership, Research, Project Management, Employee Engagement, Insurance
Education
Ashton College 2008 — 2009
GBA, Group Benefits
London Life Training Centre 2005 — 2005
LLQP, IFIC, Insurance, Investments
Conestoga College 2004 — 2004
Health Care Terminologies Certification
Pacific Blue Cross and BC Life 2011 - Present
Pacific Blue Cross January 2008 - June 2011
Pacific Blue Cross January 1997 - January 2008
Canadian Airlines International January 1991 - March 1997
Canadian Airlines International 1985 - 1997
Canadian Airlines 1983 - 1997
Canadian Airlines International January 1989 - January 1991
Canadian Airlines International January 1986 - January 1989
Skills
Labor Relations, Organizational..., Performance Management, Employee Engagement, Leadership Development, Change Management, Analysis, Business Planning, Business Process..., Business Strategy, Coaching, Collective Bargaining, Deferred Compensation, Employee Benefits, Employee Relations, Executive Coaching, Governance, HRIS, Human Resources
Education
The University of British Columbia 1978 — 1983
BCom, Industrial Relations/Human Resources
Capilano College 1978 — 1979
Social Sciences Program
Pacific Blue Cross April 2013 - Present
Business Families Centre at Sauder School of Business, UBC November 2012 - March 2013
BC Nurses' Union September 2009 - November 2012
BCIT 2005 - 2010
SAUDER SCHOOL OF BUSINESS, UBC January 2007 - September 2009
JUSTICE INSTITUTE OF BC (JIBC) January 2001 - December 2006
Skills
Organizational..., Executive Coaching, Coaching, Adult Education, Employee Engagement, E-Learning, Performance Management, Change Management, Instructional Design, Staff Development, Talent Management, Career Development, Conflict Resolution, Workshop Facilitation, Training, Policy, Leadership, Program Management, Succession Planning, Human Resources, Program Development, Interviews, Strategic Planning, Management, Organizational..., Management Development, Employee Relations, Training Delivery, Leadership Development, Team Building, Public Speaking, Nonprofits, Training & Development, Employee Training, Management Consulting, Career Counseling, Personal Development
Education
Royal Roads University 2012 — 2012
Executive Certifcate, Coaching, Certified Executive Coach (CEC)
The University of British Columbia 1992 — 1995
Master's degree, Social Work
University of Victoria 1987 — 1989
Bachelor's degree, Social Work
Amazon August 2014 - Present
Amazon September 2012 - July 2014
Holiday Inn Express and Suites February 2007 - July 2014
Pacific Blue Cross October 2011 - May 2012
Rogers Communications May 2011 - October 2011
JPMorgan Chase October 2005 - November 2010
Skills
Call Center, Customer Satisfaction, Customer Service, Time Management, Process Scheduler, Teamwork, Sales, Team Leadership, Coaching, Team Building, Microsoft Excel, Relationship Management, Outlook, Microsoft Office, Leadership Development, Training, Risk Management, Performance Management, Credit, Call Centers, Operations Management, Analysis, Banking, Customer Retention, Management, Sales Management, Customer Experience, Leadership, Employee Training, Process Improvement
Education
Management and Strategy Institute
Six Sigma Lean Professional Certification
UBC - Sauder School of Business 2008 — 2008
University of Santo Tomas
Pacific Blue Cross May 1999 - Present
Vancity December 1992 - May 1999
Education
Swinburne University of Technology 1985 — 1988
Boston Pizza International Inc. August 2012 - Present
Boston Pizza International Inc. April 2012 - August 2012
Pacific Blue Cross August 2011 - April 2012
Bycast Inc. January 2009 - November 2010
Skills
Illustrator, User Experience, Java, Captivate, Content Management, Learning Management, Technical Writing, PHP, Instructional Design, Web Applications, Adult Education, HTML 5, E-Learning, Software Documentation, MySQL, HTML, Knowledge Management, HTML5
Education
Simon Fraser University 2011 — 2013
Masters, Educational Technology and Learning Design
The University of British Columbia 2004 — 2009
Bachelors, Cognitive Systems
Pacific Blue Cross 2009 - Present
Pacific Blue Cross 2005 - 2009
Pacific Blue Cross 2005 - 2008
TELUS Communications Inc 1996 - 2005
Skills
Performance Management, Employee Engagement, Organizational..., Leadership Development, Leadership, Change Management, Coaching, Training, Management, Employee Relations
Education
The University of British Columbia 1989 — 1991
BA, English, Teaching English as a Second Language
EITC
Bachelor of Arts, English
Edmonton Soccer Association August 2011 - Present
Mercer May 2009 - December 2009
Pacific Blue Cross 2006 - 2009
Skills
Group Benefits, Disability Insurance, Insurance, Critical Illness, Employee Benefits, Accounts Payable, Underwriting, Accounts Receivable, ADP Payroll, Excel, Reconciliations, Staff Training
Education
Simon Fraser University 2000 — 2002
Bachelor of Science (B.Sc.), Mathematics
Capilano University August 2014 - Present
Overwaitea Food Group October 2012 - July 2014
Pacific Blue Cross May 2012 - June 2012
DigiCoyote Software Inc. March 2012 - April 2012
Independent Web Designer and Developer October 2011 - March 2012
Open Solutions November 1997 - September 2011
“Ukraine” Bank August 1993 - September 1996
“ALCO” Trade Company January 1993 - June 1993
Kiev Research Institute of Automation July 1989 - January 1993
Skills
Unix
Education
National Technical University of Ukraine 'Kyiv Polytechnic Institute' 1983 — 1989
Master, Automatic Control Systems for Industrial Thermal Processing, With Distinction
British Columbia Institute of Technology
Associate Certificate, Applied Web Development, With Distinction
Pacific Blue Cross
Skills
Actuarial Science
Education
Simon Fraser University
Canada Hearing Centre August 2009 - October 2013
Purolator Inc. June 2007 - August 2008
Pacific Blue Cross June 1990 - July 2000
Skills
Help Desk Support, Active Directory, SharePoint, Software Documentation, Visio, Windows Server, Customer Service, Windows XP, Citrix, Windows 7
Education
triOS College Business Technology Healthcare 2001 — 2002
Associate's Degree, IT - Windows 2000, MS Office Suite, certifications in WIndows 2000, Network Administration
Pacific Blue Cross March 2010 - Present
Pacific Blue Cross August 2008 - February 2010
Simon Fraser University September 2007 - January 2010
Skills
Reinsurance, SAS, Statistical Modeling, Actuarial Science
Education
Simon Fraser University 2007 — 2010
Master of Science, Actuarial Science
Nankai University 2003 — 2007
Bachelor of Economics, Risk Management and Insurance
Pacific Blue Cross July 2015 - Present
Great West Life October 2005 - June 2015
TD Canada Trust October 2003 - October 2005
TD Canada Trust January 1994 - October 2003
Skills
Disability Insurance, Case Management, Disability Management, Customer Service, Claims Management, Training, Coaching, Claim, Term Life Insurance, Workers Compensation, Financial Services, Policy, Employee Benefits, Healthcare, Performance Management, Leadership, Public Speaking
Education
Douglas College 1990 — 1992
Adminstrative Management
Burnaby Central
BC Housing October 2014 - Present
Alpha Technologies March 2014 - July 2014
Pacific Blue Cross 2012 - 2013
Pacific Blue Cross February 2008 - May 2012
Skills
Accounting, Financial Analysis, Financial Reporting, Finance, Financial Accounting, General Ledger, Budgets, Forecasting, Internal Controls, Microsoft Office, Process Improvement, Microsoft Excel, Accounts Receivable
Education
Certified General Accountants Association of Canada 2010 — 2013
British Columbia Institute of Technology 2008 — 2010
Bachelor of Technology (BTech), Accounting
British Columbia Institute of Technology 2004 — 2007
Diploma of Technology, Financial Management