Experience
Farmers Insurance  April 2010 - Present
21st Century Insurance  December 2007 - April 2010
21st Century Insurance  March 2006 - December 2007
MetLife Auto & Home   1995 - 2006

Skills
Casualty Insurance, Claim, Claims Management, Commercial Insurance, General Insurance, Insurance, Leadership, Legal Liability, Liability, Management, Property, Strategy, Team Leadership

Education
Illinois State University   1990 — 1993
BS, Business Administration

Experience
33 Lomar Park Dr Ste 8 Pepperell, MA (978) 433-7821 staylor1@metlife.com   June 2012 - Present
MetLife Auto & Home   June 2010 - June 2012
MetLife Auto & Home   October 2007 - June 2010
MetLife Auto & Home   January 2001 - October 2007

Skills
Insurance, Umbrella Insurance, Term Life Insurance, Data Analysis, Liability, Sales, Professional Liability, Employee Benefits, Customer Service, Call Centers, Risk Management, Mediation, Claims Management, Arbitration, Claim, Leadership, Litigation, Property, Life Insurance, Whole Life, Homeowners

Education
Fitchburg State College   1996 — 1998

Experience
Eltman Law  December 2013 - Present
Ralph Lauren  May 2013 - December 2013
Geneva Watch Group  November 2010 - May 2013
European School of Economics  August 2010 - January 2011
Warnaco - Calvin Klein Jeans   August 2010 - November 2010
Kenneth Cole Productions  June 2009 - August 2009
Florida State University  August 2008 - May 2009
MetLife Auto & Home   May 2005 - December 2007

Skills
Event Planning, Fashion, Advertising, Market Research, Marketing, Microsoft Excel, Retail Sales Analysis

Education
Florida State University   2008 — 2009
Master of Science, Merchandising

University of South Florida   2003 — 2007
Bachelor of Arts, Marketing

Experience
Voyager Claims Management, Inc.   June 2013 - Present
Summit Claim Services   March 2013 - June 2013
Syndicate Claim Services Inc.   February 2007 - March 2013
American Family Insurance  June 2004 - February 2007
NCA Group  2002 - 2004
MetLife Auto & Home   1985 - 2002

Skills
Claims Management, Property Damage, Claim, Property & Casualty..., Subrogation, Legal Liability, Casualty, Commercial Lines, Liability, Commercial Insurance, Insurance, General Insurance, Xactimate, Adjustments, Claim Investigation, Claims Handling, Property Claims, Litigation Management, Underwriting, Workers Compensation, Water Damage, Mold Remediation, Inland Marine, Adjusters, Liability Analysis, Claims Investigations, Professional Liability, Casualty Insurance

Education
Indiana University Bloomington

Experience
Metlife Auto & Home   July 1999 - Present
New Wave Self Defense   September 1985 - August 2001

Skills
Auto Insurance, Home Insurance, Life Insurance, Umbrella Insurance, Customer-focused Service, Prompt, Property & Casualty..., General Insurance, Casualty, Liability

Education
Community College of Rhode Island

Experience
MetLife Auto & Home   August 2010 - Present
Farmers Insurance  February 2007 - August 2010
Nationwide Insurance  January 1998 - February 2007

Skills
Property & Casualty..., Casualty, Commercial Insurance, Insurance, General Insurance, Term Life Insurance, Workers Compensation, Health Insurance, Disability Insurance, Leadership, Risk Management, Customer Retention, Sales, Training, Life Insurance, Recruiting, Marketing

Education
Jacksonville State University   1994 — 1998
BA, Finance

Glencoe

Experience
Middlesex Hospital  May 2015 - Present
Middlesex Hospital  May 2015 - Present
The Connecticut Hospice  August 2008 - April 2015
MetLife Auto & Home   August 2001 - July 2008
Aetna US Healthcare  2000 - July 2001
Harbor Hill Health Care Center   1999 - 2000
Masonicare  1993 - 1999
Hospital of St. Raphael  June 1991 - November 1993
Norwalk Hospital  June 1990 - June 1991

Skills
Healthcare, Long-term Care, Medicare, Insurance, Health Insurance, Healthcare Management, Nursing, HIPAA, Case Managment, Hospitals, Healthcare Information..., EMR, Newsletters, Managed Care, Employee Benefits, Customer Service, Workers Compensation, Public Speaking, Software Documentation, Microsoft Excel, Utilization Management

Education
St. Vincent's College of Nursing   1988 — 1990
Diploma, Nursing RN

Eastern Connecticut State University   1983 — 1987
BA, Sociology

Experience
Leadership for Strategic Management, HR Directors in the Greater Chicago Area   2015 - Present
HNTB  June 2011 - Present
Coca-Cola Refreshments  August 2009 - April 2011
MetLife Auto & Home   January 2002 - May 2009
Coca-Cola Enterprises  January 2000 - January 2003
HB Fuller  January 1998 - January 2000
HB Fuller  December 1991 - April 1999
HB Fuller  January 1993 - January 1995
HB Fuller  January 1991 - January 1993

Skills
Management Consulting, Conflict Resolution, Workforce Management, Diversity Strategy, Organizational..., Organizational..., Leadership Development, Performance Management, Succession Planning, Administration, Analysis, Coaching, Talent Management, Applicant Tracking..., Benefits Administration, Career Development, Change Management, Cross-functional Team..., Employee Relations, Onboarding, Workforce Planning, Talent Acquisition, Employee Engagement, Deferred Compensation, Personnel Management, Process Improvement, Program Management, Human Resources, Recruiting, HRIS, Employee Benefits, Project Management, Training, Management, Labor Relations, Executive Coaching, Organizational Design, College Recruiting, Strategic Partnerships, Team Building, Strategic Planning, Leadership, Team-oriented, CRM

Education
Lake Forest Graduate School of Management   2013 — 2016
Master of Business Administration (M.B.A.), Business Administration and Management, General

State of Georgia   2000 — 2001
State Neutral, Mediation

University of Minnesota-Twin Cities   1989 — 1991
MAIR, Organization Development, Human Resources

Chicago State University
BS, Education and Business

Lindblom
Mathematics

University of Minnesota
MA, Industrial Relations

Experience
Dominion Diagnostics  July 2013 - Present
Warwick Pines Condominiums   June 1997 - Present
Energetic and Positive   November 1988 - August 2012
MetLife Auto & Home   March 1999 - May 2012
MetLife Auto & Home   January 1999 - May 2012
MetLife Auto & Home   January 1999 - May 2012
MetLife Auto & Home   February 1995 - March 1999
MetLife Auto & Home   January 1988 - January 1999
MetLife Auto & Home   January 1988 - January 1999
MetLife Insurance  November 1988 - February 1995

Skills
Licenced Subrogation..., Proficient in Microsoft..., Able to negotiate..., Very Organized, Excellent Customer..., Team leader /..., An excellent Team Player, Troubleshoot computers..., Learn New Software..., Negotiation, Customer Service, Maintenance & Repair, Microsoft Excel, Computers, Outlook, Troubleshooting, Teamwork, Liability, Supervising, Subrogation, Calls, Team Building, Insurance, Property & Casualty..., General Insurance, Claim, Management, Microsoft Office, Process Improvement, Microsoft Word, Workers Compensation, Arbitration, Team Leadership, Sales, Underwriting, Training, Call Center, Account Management, Coaching, Customer Retention, Vendor Management, Claim Investigation, Property Claims, Operations Management, Call Centers, Legal Liability, Property Damage, Time Management, Contract Negotiation, Health Insurance

Education
Community College of Rhode Island   2012 — 2014
Certificate, Computer Programming

Community College of Rhode Island

Experience
MetLife Auto & Home   March 2006 - Present
MetLife Auto & Home   November 1999 - March 2006

Skills
Property & Casualty..., Disability Insurance, Claim, Health Insurance, Development Of Employees, Human Resources, Workers Compensation, Employee Benefits, Life Insurance, Insurance, Leadership, Team Building, Liability, Legal Liability, Casualty, Casualty Insurance, Training, General Insurance

Education
Indiana Wesleyan University   2009 — 2011
MSM, Human Resource Management

Indiana University Bloomington   1995 — 1999
B.A., Criminal Justice

Experience
Nationwide Insurance  August 2013 - Present
C & C Capital Management, LLC   May 2013 - Present
Nationwide Insurance  October 2009 - August 2013
Nationwide Insurance  April 2005 - October 2009
MetLife Auto & Home   2004 - 2005
Homesite Insurance  September 2001 - December 2003

Skills
Property & Casualty..., Risk Management, Reinsurance, Actuarial Science, Insurance, Financial Modeling, Casualty, Financial Risk, General Insurance, Analytics, Underwriting, Predictive Modeling, Analysis, Liability, Commercial Insurance, Data Analysis, Casualty Insurance

Education
Cornell College
Bachelors, Economics and Business

Marquette University
Masters, Applied Economics

Experience
MEDITECH  July 2011 - Present
MetLife Auto & Home   October 2000 - March 2009

Skills
Visio, Project Management, Databases, Software Development, SQL, Business Intelligence, Data Warehousing

Education
New England Institute of Technology   1998 — 2002
Bachelor of Science Degree, Computer Information Systems

Community College of Rhode Island   2010 — 2010
Computers

KATHARINE GIBBS SECRETARIAL SCHOOL   1989 — 1990
Executive Secretarial with Information Processing

Professional Development

Experience
Herbalife  January 2014 - Present
RI Local Magazine  June 2011 - Present
Examiner.com  October 2009 - Present
Furry Friends Pet Care Services   October 2007 - Present
Amica Mutual Insurance Company  June 2006 - October 2007
MetLife Auto & Home   May 2003 - October 2005

Skills
Social Networking, Sales, Customer Service, Marketing, Public Speaking, Social Media, Social Media Marketing, Sales Management, Team Building, Online Advertising, Coaching, Event Planning, Outlook, Small Business, Microsoft Excel, Advertising, Retail, Merchandising, Entrepreneurship, Leadership, Trade Shows, Nonprofits, Training, Time Management, Facebook, Online Marketing, Marketing Communications, Public Relations, Pets, Marketing Strategy, Email Marketing, Fundraising, Newsletters, Blogging

Education
Johnson & Wales University   2003 — 2005
Business Administration

University at Albany, SUNY   2001 — 2002

Pilgrim High School   1998 — 2001

Community College of Rhode Island
Marketing

Experience
Town of Windsor, WI   January 2015 - Present
American Family Insurance  July 2014 - Present
David Gaustad Photography   January 1995 - Present
American Family Insurance  July 2009 - July 2014
American Family Insurance  2003 - July 2009
MetLife Auto & Home   1998 - 2003
Nationwide Integrity Harleysville Group   1994 - 1998
Wisconsin Physicians Service Insurance Corporation  1989 - 1994

Skills
Insurance, Risk Management, Property & Casualty..., Claim, Casualty, General Insurance, Reinsurance, Strategic Planning, Claims Management, Financial Risk, Analysis, Commercial Insurance, Underwriting, Enterprise Risk..., Management, Program Management, Life Insurance, Casualty Insurance, Claims, Risk, Compliance, Risk Mitigation, Project Planning, Risk Assessment, Training, Cross-functional Team..., Subrogation, Commercial Lines, Health Insurance, Photography

Education
University of Wisconsin-Madison - School of Business   2004 — 2006

Edgewood College   1994 — 1997
MBA

University of Wisconsin-Madison   1985 — 1989
BS

Experience
Travelers  March 2009 - Present
Indiana Farmers Mutual Insurance Company  September 2008 - January 2009
METLIFE AUTO & HOME   March 2002 - September 2008
METLIFE AUTO & HOME / THE ST. PAUL COMPANIES   August 1998 - March 2002
The St. Paul Companies  April 1997 - August 1998

Skills
Claim, Insurance, Liability, Casualty, Training, Management, Team Building, Leadership, Coaching, Customer Service, Claims Management, Property & Casualty..., Time Management, Property, Legal Liability

Education
Indiana University Bloomington   1983 — 1987
B.A, Political Science

Insurance Institute of America   1991 — 1997
AIC, Associate in Claims (AIC) Program

Experience
Hartford Steam Boiler  June 2014 - October 2014
P&C Insurance Consulting   June 2012 - June 2014
Metlife Auto & Home   June 2006 - 2012
Travelers  2005 - 2006
Travelers  1996 - 2005
Aetna Life & Casualty  1992 - 1996

Skills
Property & Casualty..., Casualty, Insurance, Underwriting, Commercial Insurance, Sales Management, Sales Operations, Marketing Strategy, Employee Benefits, Commercial Lines, Strategic Planning, Executive Management, Strategy, Start-ups, Term Life Insurance, Training, Management, Leadership, Sales, Liability, Marketing, Program Management, Change Management, P&L Management, Salesforce.com, Leadership Development, Operations Management, Brokers, Talent Acquisition, Umbrella Insurance, Life Insurance, Entrepreneurship, General Insurance

Education
Harvard Business School   2008 — 2009
Executive Education Program

YSU
BSBA, Marketing

Experience
NYS Department of Health  January 2015 - Present
NYS Department of Health  February 2012 - February 2015
Brookside Museum   April 2011 - January 2012
Empire State College  January 2010 - November 2010
Metlife Auto & Home   June 2008 - September 2010
Albany Medical Center  April 2009 - December 2009
Ballston Spa Central School  September 2006 - June 2008

Skills
Editing, Proofreading, Research, Project Planning, Higher Education, Teaching, Tutoring, Microsoft Office, Microsoft Word, Creative Writing, Microsoft Excel, Outlook, Critical Thinking, Public Speaking

Education
Elmira College   2001 — 2005
BA, History & Secondary Education

Elmira College   2001 — 2005

University at Albany, SUNY
MA, United States History

Experience
G Keith and Associates   2009 - Present
Professional Development Collaborative   2012 - 2012
Vacumet Corp  January 2008 - July 2009
Lee Hecht Harrison  2007 - 2008
MetLife Auto & Home   2003 - 2008
Boston Financial Data Services  2000 - 2002
Providence Energy Corporation  1995 - 2000
Johnson & Johnson - Codman & Shurtleff   1989 - 1994
Symbolics, Inc.   1986 - 1989

Skills
Employee Relations, Workshop Facilitation, Process Improvement, Organizational..., Performance Management, Leadership Development, Change Management, Talent Management, Coaching, Organizational..., Employee Engagement, Executive Coaching, Recruiting, Human Resources, Training, Personnel Management, Team Building, Culture Change, Strategic Planning, Employee Training, Career Management, HR Consulting, Management Development, Deferred Compensation

Education
Lesley University   1992 — 1994
MS, Training & Development

College of the Holy Cross   1973 — 1977
Bachelor of Arts (B.A.), Political Science

Mindbridge NLP Institute
Certified Coach and Master Practitioner, Neuro Linguistic Programming

Experience
MetLife Auto & Home   November 2002 - Present
Hinds Feet   November 2013 - June 2015
CSHP  2000 - 2002
MVMG   November 1994 - February 2000
Centura Health  1994 - 2000

Skills
Disability Insurance, Long-term Care, Insurance, Customer Service, Sales, Leadership, Public Speaking, Team Building, Strategic Planning, New Business Development, Budgets, Account Management, Marketing, Sales Management, Training, Project Management, Microsoft Excel, Process Improvement, Event Planning, Microsoft Word, Coaching, Health Insurance, Property & Casualty..., Small Business, Time Management, Selling, Life Insurance, Management, Mortgage Lending, Term Life Insurance, Underwriting, Fixed Annuities, Investments, Employee Benefits

Education
Webster University   1996 — 1998
Masters, MBA

Columbia College   1986 — 1989
Arts, Business Administration

Air Academy High School   1975 — 1977
Diploma, High School/Secondary Diploma Programs

Experience
APC by Schneider Electric  May 2015 - Present
MetLife Auto & Home   May 2006 - May 2015

Skills
Process Improvement, Public Speaking, Certified Microsoft..., Supply Chain Management, Strategic Leadership, Leadership, Relationship Management, Software Documentation, PeopleSoft, Lotus Notes, Property & Casualty..., Insurance, Customer Service, Human Resources, Call Centers, Customer Retention, Training, Oracle

Education
University of Rhode Island - College of Business Administration   2013 — 2015
Bachelor’s Degree, Business Administration and Management, 3.62 GPA

Community College of Rhode Island

Experience
MetLife Auto & Home   October 2011 - Present
Commission Junction  August 2009 - October 2011
Commission Junction  August 2007 - August 2009
GTECH  August 2005 - September 2006

Skills
Affiliate Marketing, PPC, Analytics, Web Analytics, SEM, E-commerce, Customer Acquisition, Digital Marketing, Email Marketing, Lead Generation, Marketing Strategy, Mobile Advertising, Mobile Marketing, Omniture, Online Advertising, SEO, Social Media Marketing, Online Marketing

Education
Johnson and Wales University   2004 — 2005
MBA, Marketing

Roger Williams University   1996 — 2000
B.S., Political Science/Criminal Justice

Providence Country Day

Experience
Goji  August 2015 - Present
Modit, Inc.   September 2013 - Present
Withinternet, Inc.   September 2011 - October 2013
Staley Capital   August 2008 - August 2011
Jefferies & Company  July 2007 - July 2008
MetLife Auto & Home   June 2006 - August 2006
Reliance Infocomm, Ltd. (India)   June 2005 - August 2005

Skills
Entrepreneurship, Start-ups, Mergers, Private Equity, Valuation, Corporate Development, Due Diligence, Investments, Financial Modeling, Investment Banking, Equities, LBO, Private Placements, M&A experience, Financial Analysis, Business Development, Portfolio Management, Product Development, Software Development, Product Design, Web Applications, Technical Recruiting, Fundraising, Mobile Applications, Certified Scrum Master..., Venture Capital, Corporate Finance, Capital Markets, Capital Raising, Hedge Funds, Product Marketing, Software Project..., Web Development, Web Design, Team Management, Agile Methodologies, Lean Startup, Mergers & Acquisitions

Education
Harvard University   2003 — 2007
BA

Groton School   1998 — 2002

Experience
Rideau Recognition Solutions  June 2015 - Present
Folly and Fun!   January 2013 - Present
MetLife Auto & Home   2005 - 2012
Recognition Professionals International (RPI)   May 2006 - 2009
MetLife Auto & Home   2003 - 2005

Skills
Strategic Planning, Marketing, Account Management, Marketing Communications, Team Building, Relationship Management, Leadership, Coaching, Marketing Research, Business Development, Marketing Management, Business Strategy, Employee Engagement, Market Planning, Strategy, Training, Management, Team Leadership, Customer Satisfaction, Insurance, Salesforce.com, Customer Service, Social Media, Process Improvement, CRM, Program Management, Customer Retention

Education
Walden University   2006 — 2009
MBA, Marketing

Howard University   1984 — 1989
BA, Communications

Experience
MetLife Alico Japan   July 2012 - Present
MetLife Asia Regional CFO Office   January 2012 - July 2012
MetLife International Home Office   April 2007 - January 2012
MetLife US Business Home Office   July 2006 - April 2007
MetLife US Auto & Home / Property & Casualty   June 2004 - July 2006
MetLife Auto & Home   June 2002 - June 2004

Skills
Strategic Planning, Business Intelligence, Mergers and Acquisitions, Project Management, Process Improvement, Investments, Competitive Intelligence, Financial Analysis, Financial Reporting, Expense Budget..., Oracle Applications, Hyperion HFM, PeopleSoft, Business Strategy, Market Research, Competitive Analysis, Financial Modeling, Financial Accounting, Financial Planning, Expense Management, Expense Allocation, Expense Reports, Business Analysis, Business Planning, ROI Optimization, Presentations, Microsoft Excel, Consolidated Financial..., Consolidated Reporting, Oracle Reports, Hyperion Planning, Hyperion Reports, Microstrategy, Global Strategy, Global Macro, Cognos, PowerPoint, Microsoft Access, Salesforce.com, Valuation, Insurance, Strategic Financial...

Education
New York Univ. Stern and Hong Kong Univ. of Science & Technology   2011 — 2012
Master of Science (MSc), Global Finance

Hong Kong University of Science and Technology - School of Business and Management   2011 — 2012
Master of Science (MSc), Global Finance

New York University - Leonard N. Stern School of Business   2011 — 2012
Master of Science (MSc), Global Finance

Providence College   2000 — 2004
Bachelor of Science, Finance

North Providence High School   1996 — 2000

Ricci School   1991 — 1996

Kei Wing Elementary School (Hong Kong)   1988 — 1991

Experience
MetLife Auto & Home   October 2011 - Present

Education
Grand Valley State University

Experience
Mary Loging Designs   September 2007 - Present
Mary Loging Designs   February 2003 - Present
Nawbo Orlando   February 2008 - January 2010
CNA  2005 - 2007
MetLife Auto & Home   1999 - 2001
USF&G  1979 - 1999

Skills
Time Management, Leadership, Small Business, Project Management, Management, Team Building, Strategic Planning, Marketing, Insurance, New Business Development, Entrepreneurship, Social Networking, Property & Casualty..., Training

Education
Gemological Institute of America
Graduate Gemologist, Gemology

Trevecca Nazarene University

Experience
MetLife  January 2014 - Present
MetLife  April 2013 - January 2014
MetLife  January 2010 - April 2013
MetLife Auto & Home   August 2006 - January 2010
MetLife Auto & Home   August 2000 - August 2006
MetLife Auto & Home   January 2000 - August 2000
MetLife Group Property & Casualty   December 1996 - January 2000
MetLife Group Property & Casualty   September 1992 - December 1996
Raymond & Associates  June 1987 - September 1991

Skills
Direct Marketing, Insurance, Marketing Strategy, New Business Development, Strategic Planning, Sales Management, Strategy, Account Management, Professional Mentoring, Team Building, Sales, Integrated Marketing, Leadership, Marketing, Business Strategy, Sales Process, Sales Operations, Lead Generation, Analytics, Program Management, CRM, Business Development, Coaching, Project Management, Forecasting, Customer Service, Training, Email Marketing, Business Analysis, Customer Retention, Call Centers, Budgets, Employee Benefits, Selling, Vendor Management, Team Leadership, Cross-functional Team..., Relationship Management, Process Improvement, Risk Management, Salesforce.com, Management

Education
Fisher College
Bachelors Degree, Business Management

Experience
Farm Bureau Property & Casualty   2009 - Present
MetLife Auto & Home   October 2004 - January 2007
MetLife Auto & Home   October 1999 - October 2004
St. Paul Companies  October 1994 - October 1999
Kemper Auto and Home  July 1987 - October 1994

Skills
Project Management, Insurance, Claim, Liability, Commercial Insurance, Management, Property & Casualty..., Sales, Claim Investigation, Claims Management, Legal Liability, Commercial Lines, Casualty, General Insurance, Professional Liability, Workers Compensation, Casualty Insurance, Customer Service

Education
American Educational Institute, Inc.
Senior Claim Law Associate

The Institutes
Chartered Property Casualty Undwrwriter

Iowa State University
BBA, Management

The Institutes
Associate in Personal Insurance

The Institutes
Associate in General Insurance

Experience
MetLife Auto & Home   July 1997 - Present

Skills
Software Development, Mainframe, COBOL, CICS, JCL, SQL

Education
Rhode Island College   1989 — 1992

Community College of Rhode Island   1985 — 1987
Associates, Computer Science

Experience
Safeco  May 2003 - Present
MetLife Auto & Home   May 2000 - May 2003
Liberty Mutual  November 1997 - May 2000
United States Senate  May 1993 - August 1997

Skills
Liability, Litigation Management, Insurance, Casualty, Litigation, Claim, Homeowners, Workers Compensation, Claims Management, Legal Liability, Property & Casualty..., Professional Liability, General Insurance, Negotiation, Commercial Insurance, Claim Investigation, Commercial Lines, Underwriting

Education
Gettysburg College   1988 — 1992
BA, Political Science

Experience
MetLife Auto & Home   September 2014 - Present
MetLife Auto & Home   October 2007 - September 2014
MetLife Auto & Home   January 2003 - October 2007
MetLife Auto & Home   January 2001 - January 2003
MetLife Auto & Home   January 2000 - December 2001
MetLife Auto & Home   January 1998 - January 2000
MetLife Auto & Home   December 1996 - January 1998
MetLife Auto & Home   May 1994 - December 1996

Skills
Claim, Strategic Planning, Subrogation, Casualty, Risk Management, Operations Management, Vendor Management, Project Management, Reinsurance, Team Building, Property & Casualty..., Employee Benefits, Executive Management, Process Improvement, Underwriting, Liability, Insurance, Analysis, Strategy, Legal Liability, Life Insurance, Commercial Insurance, Disability Insurance, Brokers, Professional Liability, General Insurance, Financial Services, Health Insurance, Relationship Management, Commercial Lines, Litigation Management, Claims Management, Retirement, Casualty Insurance

Education
Connecticut College   1985 — 1989
BA, Government / English

University of Rhode Island   1993 — 1998
MPA, Public Administration

Experience
Carter Law Offices, LLC   September 2013 - Present
NextGen Information Services  April 2013 - September 2013
Psychological Associates  January 2011 - April 2013
Psychological Associates  May 2008 - January 2011
MetLife Auto & Home   February 2003 - October 2007

Skills
Organizational..., Human Resources, Leadership, Employee Engagement, Strategic Planning, Sales, Succession Planning, Recruiting, Technical recruit, Cold Calling, Communication, Networking, Talent Management, Employee Surveys, Strategy, Internet Recruiting, Technical Recruiting, Internal Communications, Applicant Tracking..., Training, HR Consulting, Management Consulting, Sourcing, Team Building, Management, Employee Training, Performance Appraisal, Executive Coaching

Education
Fontbonne University   2010 — 2011
Bachelor's Degree, Business Administration

St. Charles Community College   2005 — 2007
Asociate's Degree, Political Science

Experience
MetLife Auto & Home   August 1994 - Present
CB Builders   August 1989 - August 1994

Skills
Claim, Property & Casualty..., Claims Management, Insurance, Liability, Subrogation, Commercial Insurance, Legal Liability, General Insurance, Leadership, Property Damage, Reinsurance, Claim Investigation, Homeowners, Fraud, Commercial Lines, Liability Analysis, Claims Handling, Financial Services, Risk Management, Property Claims, Claims Resolution, Umbrella Insurance, Disability Insurance, Accident, Financial Risk, Adjustments, Settlement

Education
D'Amore-McKim School of Business at Northeastern University   2007 — 2010
Masters, Business Administration

Experience
MetLife Auto & Home   April 2004 - Present
MetLife Auto & Home   October 1999 - April 2004
The Hartford  June 1996 - October 1999

Skills
Systems Analysis, Requirements Gathering, Requirements Management, Priority Setting, Business Requirements, System Testing, Test Planning, Defect Identification, Defect Logging, Defect Tracking, Quality Center, Training Delivery, Conflict Resolution, Claim Investigation, Risk Management, Claims Resolution, Property & Casualty..., Insurance, FileNet, Claim, Underwriting, Health Insurance

Education
Florida State University - College of Business   1993 — 1996
Bachelors of Science, Risk Management/Insurance

Florida State University - College of Business   1993 — 1996
Bachelor of Science, Finance

Lincoln High School   1988 — 1991
Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program, 3.34

Experience
MetLife Auto & Home   Regional Sales DirectorMetLife Auto & Home1988 - Present

Skills
Insurance, Property & Casualty..., Sales Management, Term Life Insurance, Life Insurance, Underwriting, Health Insurance, General Insurance, Casualty, Disability Insurance, Umbrella Insurance, Commercial Insurance, Fixed Annuities, Workers Compensation, Long-term Care, Liability, Brokers, Claim, Whole Life, Casualty Insurance, Reinsurance, Employee Benefits, Inland Marine, Retirement, Retirement Planning, Legal Liability, Commercial Lines, Professional Liability

Education
Colorado State University-Pueblo   1983 — 1986
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General

Western State Colorado University   1981 — 1982
Business, Management, Marketing, and Related Support Services

Experience
CNO Financial Group  November 2010 - Present
MetLife Auto & Home   June 2007 - December 2008
MetLife Auto & Home   January 2006 - June 2007
MetLife Auto & Home   November 1999 - January 2006
St. Paul Fire & Marine Insurance   April 1997 - November 1999
State Farm Insurance  November 1990 - April 1997

Skills
Process Improvement, Liability, Casualty, Claims, Property & Casualty..., Claim, Employee Benefits, Commercial Insurance, Health Insurance, Training, General Insurance, Management, Analysis, Insurance

Education
Indiana Wesleyan University   1998 — 2001
MBA, Managerial Leadership

Indiana University Bloomington   1984 — 1988
BS, Management & Finance

Experience
MetLife  October 2014 - Present
MetLife Auto & Home   January 2012 - September 2014
MetLife Auto & Home   April 2006 - January 2012

Skills
Project Management, Strategic Programs, Program Management, Team Leadership, Account Management, Strategic Planning, Underwriting, Business Analysis, Process Improvement, Risk Management, Insurance, Property & Casualty..., General Insurance, Claim, Customer Service, Call Centers, Liability, Microsoft Excel, Call Center, PowerPoint, Marketing, Microsoft Office, Microsoft Word

Education
Johnson and Wales University   2011 — 2014
Master of Business Administration (M.B.A.), Organizational Leadership

University of Rhode Island   1999 — 2003
Bachelors, English

Experience
MetLife Auto & Home   February 2000 - Present

Skills
PowerPoint, Word, Excel, Microsoft Office, Event Planning, Microsoft Word, Insurance

Education
Katherine Gibbs School

Experience
Capital Insurance   March 2014 - Present
SDA Insurance Group, LLC   August 2010 - Present
Northwest Insurance   November 2007 - November 2014
Capital Insurance - Spokane   June 2003 - November 2007
MetLife Auto & Home   1997 - 2003

Skills
Flood Insurance, Property & Casualty..., Umbrella Insurance, Commercial Lines, Commercial Insurance, Legal Liability, Casualty, Liability, Insurance, Underwriting, General Insurance, Claim, Customer Service

Education
Eastern Washington University   1990 — 1995
BS, Communications

North Central High School

Experience
MetLife Auto & Home   July 2014 - Present
MetLife  January 2011 - July 2014
MetLife Auto & Home   January 2009 - January 2011
Metropolitan Life Insurance Company  May 2006 - January 2009

Skills
Property & Casualty..., Insurance, General Insurance, Underwriting, Commercial Insurance, Umbrella Insurance, Claim, Casualty, Liability, Subrogation, Health Insurance, Reinsurance, Claims Management, Professional Liability, Casualty Insurance, Legal Liability

Education
Keller Graduate School of Management of DeVry University   1998 — 2000
MASTERS OF BUSINESS ADMINSTRATION

University of Wisconsin-Platteville   1982 — 1986
BACHELORS OF SCIENCE, Business Administration and Management, General

Experience
American Kart Track Promotoers Association, INC   December 2005 - Present
Travelers  August 2003 - Present
MetLife Auto & Home   April 1991 - December 2008
Farmers Insurance  September 1987 - March 1991

Skills
Claim, Insurance

Education
Indiana University Bloomington   1985 — 1987
B.S., Finance

Vincennes University   1983 — 1985
A.S., Business

Experience
Indiana Farmers Mutual Insurance   July 2012 - Present
Indiana Farmers Mutual Insurance Company  May 2005 - June 2012
Indiana Farmers Mutual Insurance Company  May 2003 - May 2005
MetLife Auto & Home   June 2000 - May 2003
The St Paul Companies  1994 - 2000

Skills
Property & Casualty..., Commercial Insurance, Casualty, Commercial Lines, Liability, Underwriting, Insurance, Legal Liability, General Insurance, Workers Compensation, Reinsurance, Claims Management, Claim

Education
Hope College   1973 — 1977
B.A., Political Science

Experience
MetLife Auto & Home   December 2002 - Present
Export Fitness   February 1999 - December 2002
Nautilis Health Club   August 1993 - February 1999

Skills
Clock Repair, Aerobics, Personal Training, Small Business, Property & Casualty..., Life Insurance, Insurance, Claim, Term Life Insurance, Umbrella Insurance, Commercial Insurance, Employee Benefits, Risk Management, Sales

Education
DePaul University   1976 — 1980
Business/Managerial Economics

Experience
Encompass Insurance  April 2011 - Present
21st Century Insurance  September 2000 - February 2010
MetLife Auto & Home   January 1999 - September 2000
Prudential Financial  February 1983 - January 1999

Skills
Claim, Liability, Property Damage, Casualty, Subrogation, Investigation, Customer Service, Claims Management, Insurance Fraud, Property & Casualty..., Fraud Claims, Insurance Law, Legal Liability, Litigation Management, Insurance, General Insurance, Claims Investigations, Litigation, Underwriting, Negotiation, Compliance, Coverage Issues, Workers Compensation, Claims Resolution, Fraud, Property Claims, Claims Handling, Accident, Commercial Lines, Professional Liability, Arbitration, Casualty Insurance

Education
Sterling College   1977 — 1979
Bachelor of Arts (BA), Public Relations/Liberal Arts

Dordt College   1975 — 1977
N/A, Liberal Arts

Experience
State Farm  May 2013 - Present
State Farm  June 2012 - May 2013
Liberty Mutual  February 2010 - May 2012
MetLife Auto & Home   February 2003 - January 2010

Skills
Casualty, Property & Casualty..., Subrogation, Claim Investigation, Liability, Legal Liability, Claim, Claims Handling

Education
Hudson Valley Community College   1993 — 1995
Associate's degree, Business Administration and Management, General

State University of New York at Albany   1993 — 1995
Bachelor's degree, Public Affairs

Experience
LifeSpring In-Home Care   September 2014 - Present
MetLife  November 2012 - September 2014
MetLife Auto & Home   May 1991 - November 2012
Allstate  June 1985 - May 1991

Skills
Insurance, Underwriting, Disability Insurance, Sales, General Insurance, Casualty, Umbrella Insurance, Fixed Annuities, Employee Benefits, Claim, Long-term Care, Liability, Brokers, Commercial Insurance

Education
Gustavus Adolphus College   1981 — 1985
BA, Economics

Edina West High School

Experience
Restoration Hardware  February 2014 - Present
Williams-Sonoma, Inc.   January 2011 - February 2014
City Sports  November 2006 - July 2010
Visual Post, LLC   March 2010 - May 2010
MetLife Auto & Home   June 2008 - August 2008

Skills
Merchandising, Apparel, Retail, Trend Analysis, Customer Service, Fashion, Inventory Management, Event Planning, Outlook, Advertising, Sales, Time Management, Social Media, Market Research

Education
Johnson and Wales University   2006 — 2010
Bachelor of Science (B.S.), Marketing

Summit High School   2002 — 2006

Experience
MetLife Auto & Home  

Skills
Underwriting, Insurance

Education
Kaplan University   2013 — 2015
Associate's degree, Business Administration and Management, General

Experience
Avon Products  January 2000 - Present
MetLife Auto & Home   April 1991 - Present

Skills
Process Improvement, Insurance, Customer Service, Sales

Education
Community College of Rhode Island   1989 — 1992
Associates, General Studies

Frazier High School

Experience
MetLife auto and home  March 2011 - Present
MetLife Auto & Home   March 2008 - Present
Claims office   January 1986 - September 1989

Education
Columbia College   2009 — 2010
Human Services, General

This university of Akron
General Studies

Experience
Retired as of May 1, 2015   AVP of UnderwritingMetLife Auto & Home1999 - Present
MetLife Auto & Home   1999 - Present
Firemans Fund Insurance Company  1992 - 1997
Fireman's Fund Insurance Company  1973 - 1997

Education
Creighton University
MBA

Experience
Marcum LLP  September 2014 - Present
Cardi Corporation  November 2012 - September 2014
Cardi Corporation  May 2012 - November 2012
Cardi Corporation  May 2009 - May 2012
Margaret A Caster, CPA LLC   March 2008 - August 2008
MetLife Auto & Home   March 2007 - December 2007

Skills
Accounting, Financial Analysis, Auditing, Tax, Financial Reporting, Sarbanes-Oxley Act, GAAP, Financial Statements, Variance Analysis, Account Reconciliation, General Ledger, Sarbanes-Oxley, Vlookup, Process Scheduler, Pivot Tables, Internal Controls, Financial Accounting, US GAAP, Accounts Payable, QuickBooks, Due Diligence, Revenue Recognition, Cost Accounting, Coworking, Visual Aids

Education
Johnson and Wales University   2010 — 2012
MBA, Financial Management

University of Rhode Island - College of Business Administration   2004 — 2008
Accounting

Experience
Republic Airways Holdings, Inc.   May 2008 - November 2011
MetLife Auto & Home   January 2002 - April 2008
GMAC  August 2000 - December 2001

Skills
Credit

Education
Indiana State University - School of Business   1996 — 2000
Bachelor's degree, Business Administration and Management, General

Experience
MetLife Auto & Home   June 2000 - Present

Skills
Insurance, Property & Casualty..., Claim, Claims Management, General Insurance, Liability, Casualty, Underwriting, Reinsurance, Legal Liability, Subrogation

Education
Johnson and Wales University   1994 — 1998
Bachelor's degree, Business Administration and Management, General

Experience
Shelter Insurance Companies  February 2014 - Present
MetLife Auto & Home   October 2011 - February 2014
Assurance Care for Women & Girls   September 2004 - November 2008

Skills
Property & Casualty..., Umbrella Insurance, Commercial Insurance, insurance, Pastoral Counseling, Marketing Communications, Marketing Strategy, Real Estate, Property Management, Sales, Public Speaking, Publicity, Event Planning, Marketing Event Planning, Supervisory Experience, Women Owned Business, Professional Women, Crisis Counselling, Non-profits, Fundraising, Life & Health Insurance...

Education
Enterprise State Community College   1991 — 1993

Lee University

Experience
Metlife Auto & Home   1999 - 2003

Skills
Clerical Skills, Filing, Packaging, Childcare, Call Centers, Cashiering, s, Customer Service, Cleaning, Remittance Processing, Mail Sorting, Food Service

Education
Gaston College   2011 — 2011
Certificate

Experience
Metlife auto & home   1996 - Present
Economy companies   1984 - 1996
Economy companies   1974 - 1984

Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, Insurance, Management, PowerPoint, Sales, Process Improvement, Outlook

Education
Highland Community College
nursing

Warren, IL