Experience
MetLife Auto & Home   November 2009 - Present
DISYS  February 2008 - September 2009
Apex Systems Inc.  June 2003 - February 2008

Education
Texas Tech University

Experience
William Raveis-Real Estate, Mortgage, Insurance   May 2012 - Present
Connecticut Insurance Services, LLc   May 2002 - May 2012
Prudential CT Realty  May 2002 - May 2012
Prudential Financial  July 2000 - May 2001
Covenant Insurance Company   May 1999 - July 2000
Liberty Mutual Insurance  1994 - 1999
MetLife Auto & Home   1989 - 1994
Travelers Insurance  1986 - 1989

Skills
Marketing, Selling, Real Estate, Sales, Insurance, Investment Properties, Sellers, Property & Casualty..., Social Media, Marketing Strategy, Referrals, Coaching, Short Sales, Mortgage Lending, Relocation, Leadership, Social Media Marketing, First Time Home Buyers, Customer Service, Property Management, Condos, Real Estate Transactions, Online Marketing, Sales Management, Residential Homes, Social Networking, Underwriting, Contract Negotiation, Negotiation, Training, Sales Process, New Home Sales, Property, Team Building, Business Strategy, Foreclosures, Customer Retention, Small Business, Single Family Homes, Buyer Representation, Investors, Rentals, Buyers, FHA, Luxury, Listings, REO, Investments

Education
The Graduate Institute   2011 — 2013
Masters of Arts

Texas A&M University-Kingsville   1981 — 1983

Army Navy Academy   1979 — 1981

University of Houston
BA

Experience
MetLife Auto & Home   July 1987 - Present
MetLife Auto & Home   1987 - 2011

Skills
Insurance, Property & Casualty..., Underwriting

Education
University at Albany, SUNY   1983 — 1987
BS, Finance

Experience
Citizens Bank  September 2013 - Present
MetLife  June 2013 - September 2013
MetLife Auto & Home   August 2004 - June 2013
Citizens Bank  January 2000 - July 2004
Lifespan  March 2003 - June 2003

Skills
SDLC, Visio, JCL, ETL, Mainframe, Insurance, TSO, Disaster Recovery, Access, Informatica, Cognos, Lotus Notes, Fileaid, Microsoft Excel, Hyperion Interactive..., Netezza, Remedy Ticketing System, Vantive, HTML, SQL, CULPRIT, Calligo, SharePoint, Livelink, Mercury, SOX, Risk Navigator, FTP, Change Management, UAT Testing, Microsoft Office Xp, Microsoft Word, MS Excel Pivot Tables, VPN, Data Masking, Citrix, Business Analysis, Business Intelligence, Systems Analysis, DB2, Data Warehousing, COBOL, Requirements Gathering, Enterprise Architecture, WebSphere MQ, XML

Education
Rhode Island College   1999 — 2003
B.S., Computer Information Systems

Experience
AccuracyDriven4   April 2014 - Present
VeriFacts Automotive LLC  November 2012 - March 2014
MetLife Auto & Home   October 2010 - July 2012
MetLife Auto & Home   2008 - 2010
MetLife Auto & Home   January 2005 - October 2007
MetLife Auto & Home   1993 - 2001
US Army  October 1979 - February 1982

Skills
Property & Casualty..., Claims Management, Operations Management, Competitive Analysis, Business Analysis, Business Process..., Strategic Planning, Process Improvement, Project Planning, Program Management, Analysis, Customer Satisfaction, Coaching, Training, Liability, Automobile, Motorcycle, Team Building, Customer Service, Negotiation, Vendor Management, Change Management, Contract Negotiation, Insurance, Management, Business Strategy, Cross-functional Team..., Policy, Business Planning, Claim Investigation, Quality Assurance, Budgets, Performance Management, Sales, Business Development, Customer Retention, Executive Management, Employee Training, Leadership, Business Process, Sales Management, Property Damage, Marketing, Account Management, Purchasing, Employee Benefits, Automotive, Claim, New Business Development, Risk Management

Education
Saint Leo University
BA, Business Administration - Management

Experience
Brush Creek Select   January 2009 - Present
CTC LLC - Perfect Pour   August 2005 - September 2014
MetLife Auto & Home   June 2005 - January 2009

Skills
Estate Planning, Estate Tax Planning, Business Continuation..., Fixed Annuities, Equity Indexed Annuities, Disability Insurance, Long-Term Care Insurance, Commerical Insurance, Group Benefit Plans, Health Insurance, Life Insurance, Insurance, Long Term Care Insurance, Property & Casualty..., Brokers, Small Business, Leadership, Business Continuity..., Long-term Care, Personal Insurance, Auto Insurance, Homeowners Insurance, Commercial Insurance, Term Life Insurance, Whole Life, Universal Life, Umbrella Insurance, Underwriting, General Insurance, Succession Planning, Retirement Planning, Seminars, Indexed Annuities, Business Planning

Education
University of Kansas   2001 — 2006
Communication Studies, Business, Economics

Shawnee Mission South   1998 — 2001

Experience
The Hanover Insurance Group  June 2015 - Present
Farmers Insurance  January 2014 - June 2015
McMichael Insurance Agency of Uniontown Inc.   September 2012 - January 2014
Global Executive Solutions Group  2012 - August 2012
Erie Insurance Group  October 2008 - April 2012
MetLife Auto & Home   2000 - 2007
Progressive Insurance  July 1997 - June 2000

Skills
Microsoft Office, Customer Relations, Social Media, Customer Service, Recruiting, Management, Sales, Strategy, Sales Management, Training, Insurance, Time Management, Sales Operations, Account Management, Marketing, Leadership

Education
The University of Akron   1981 — 1986
BA, Communication

Experience
See More & Do Little   August 2014 - Present
Humana  February 2010 - August 2014
AAA Auto Club South  January 2009 - February 2010
MetLife Auto & Home   December 1999 - March 2008
Allstate  March 1995 - December 1999

Skills
Marketing Strategy, Marketing, Team Building, Sales, Small Business, Management, Leadership, Budgets, Recruiting, Health Insurance, Business Planning, Customer Retention, Insurance, Training

Education
Seattle University
Bachelor of Science

Experience
First Star  November 2011 - Present
S.I.R.   2009 - Present
IDT911 LLC   January 2008 - Present
AS220  2005 - 2010
MetLife Auto & Home   August 2002 - January 2008
Fireman's Fund Insurance Company  July 1997 - August 2002
Travelers Insurance  1993 - June 1997

Skills
Insurance, Claim, Employee Benefits, Property & Casualty..., Commercial Insurance, Liability, Underwriting, Executive Management, Legal Liability, Commercial Lines, Management, Reinsurance, General Insurance, Fraud, Casualty, Strategic Planning, Leadership, Financial Risk, Marketing, Risk Management, Process Improvement, Professional Liability, Brokers

Education
Salve Regina University   1989 — 1993
BA, Politics

NWC

Experience
Primerica Fin Svc   May 2015 - Present
Total Quality Logistics  June 2014 - July 2015
MetLife Auto and Home  February 2011 - January 2014
Catholic Order of Foresters  July 2008 - June 2011
MetLife Auto & Home   February 2009 - February 2011
The Pampered Chef  January 2010 - December 2010
Raider Rowdies   June 2008 - June 2010
MetLife Auto & Home   November 2008 - January 2009
MetLife Auto & Home   June 2004 - November 2008
Archbishop John Carroll High School  June 2008 - October 2008

Skills
Microsoft Office, Linux, Firefox, Customer Service, Time Management, User Acceptance Testing, Quality Assurance, Quality Center, Data Entry, Microsoft Outlook, Training, Management, Access, Coaching, Records Management, Leadership, Insurance, Microsoft Excel, PowerPoint, Teamwork, Software Documentation, Process Improvement, Community Outreach, Microsoft Word, Analysis, Team Building, Research, Team Leadership, Business Analysis, Data Analysis, Windows XP, Organizational..., Editing, Public Relations, Windows, Leadership Development, Fundraising, Volunteer Management, Event Planning, Administration, Testing, Public Speaking, Operations Management, Project Management, Technical Support, Lotus Notes, Strategy, Social Networking, Team Management, Project Planning

Education
Wright State University   2006 — 2010
Bachelor of Science; 2010, Organizational Leadership

Sinclair Community College   2004 — 2005
Organizational Leadership, Undergraduate Studies

Carroll High School   2000 — 2004
Graduate, High School/Secondary Diplomas and Certificates

Experience
Gorges & Co.   August 2015 - Present
Gorges & Company   2015 - 2015
Gorges & Company   2015 - 2015
Brooke Mc Donald & Associates   July 2013 - August 2014
Insurance Partners, LLC   October 2011 - July 2013
The Law Offices of Wayne T. Prem PC Professional Collection Agency and Insurance Agency   September 2010 - October 2011
MetLife Auto & Home   October 2009 - September 2010
Zurich Financial Services  June 1999 - March 2009
Zurich  July 1989 - March 2009
Zurich Small Business/Small Construction   January 1996 - June 1999

Skills
Underwriting, General Insurance, Casualty, Workers Compensation, Office Administration, Analysis, Business, Contractors, Microsoft Excel, Fitness, Leadership, Lotus Notes, Microsoft Office, Microsoft Word, PowerPoint, Problem Solving, Quality Assurance, Recruiting, Customer Service, Writing, Windows, Youth Ministry, Insurance, Automation, Account Management, Agents, Customer Oriented, Telephone, MD Property and..., MD Life and Health..., Commercial Insurance, Personal Insurance, Customer Satisfaction, Sales, Business Development, Negotiation, Quality Auditing, Licensed to Sell..., Property & Casualty..., Commercial Lines, Liability, Umbrella Insurance, Inland Marine, Business Analysis, Legal Compliance, Life Insurance, Excess, Professional Liability, Training, D&O

Education
University of Baltimore   1991 — 1997
MBA, Business Administration

University of Richmond   1981 — 1985
BA, Psychology

St. Paul's   1975 — 1981
Diploma

Calvert School   1967 — 1975

Experience
Apollo Insurance Services, Inc.   November 2014 - Present
Apollo Insurance Services, Inc.   May 2012 - November 2014
MetLife Auto & Home   March 2009 - May 2012
Countrywide Insurance Services  August 2007 - December 2008
Allstate  1999 - 2007
Allstate Insurance  May 2005 - December 2006
Won Ik Quartz Group   January 1997 - 1999
Allstate Insurance  November 1986 - December 1996

Skills
Sales Management, Strategic Planning, Business Development, Recruiting, Series 6, CRM, Partnerships, Licensing, Solution Selling, Market Penetration, Property & Casualty..., Commercial Insurance, Process Improvement, Casualty, Leadership, Management, Sales, Strategy, Training, Sales Process, Business Planning, Marketing, Casualty Insurance, Insurance, Team Building

Education
University of California, Los Angeles   1980 — 1984
BA, Economics

Damien High School   1976 — 1980
General Ed, High School courses

Experience
Lighthouse Insurance Agency LLC   March 2002 - Present
Longtin Properties LLC   June 2009 - Present
Burnt Hills-Ballston Lake Board Of Education   May 2013 - Present
MetLife Auto & Home   November 1995 - March 2002

Skills
General Insurance, Life Insurance, Health Insurance, Disability Insurance, Workers Compensation, Insurance, Commercial Insurance, Property & Casualty..., Commercial Lines, Umbrella Insurance, Sales, Casualty, Legal Liability, Homeowners, Casualty Insurance, Underwriting, Small Business, Liability, Customer Service, Professional Liability, Brokers, Social Networking, Social Media

Education
Siena College   1992 — 1994
Bachelor of Business Administration (B.B.A.), Accounting and Business/Management

Siena College   1989 — 1994
Bachelors, Business Administration

Experience
Novartis  March 2015 - Present
MZ Marketing Solutions   January 2010 - Present
Bristol-Myers Squibb  December 2010 - October 2014
Vogel Farina  March 2010 - November 2010
MetLife  March 2004 - 2009
Metropolitan Life Insurance Co., Inc.   2004 - 2009
MetLife Auto & Home   2004 - 2009
Horizon Communications  2001 - 2002
Thomas Ferguson Associates  1995 - 2002

Skills
Integrated Marketing, Advertising, Strategy, Marketing Communications, Marketing Strategy, Corporate Branding, Digital Marketing, Direct Marketing, Interactive Marketing, Brand Development, Marketing Management, Email Marketing, Product Launch, Brand Management, Multi-channel Marketing, Product Marketing, Pharmaceutical Industry, Diabetes, Brand Implementation, Employer Branding, LinkedIn, Business Strategy, Business Development, Training, Relationship Marketing, B2B Marketing, Brand Developement, Epilepsy, Analgesics, Cardiovascular, Parkinson's, Marketing

Education
Rutgers University-New Brunswick   2010 — 2010
Mini-MBA, Marketing Strategy

Seton Hall University   1988 — 1992
BS, Marketing

Immaculata High School

Immaculata High School

Experience
UCare  September 2013 - December 2013
Medica  May 2013 - August 2013
OptumHealth (UHG)   February 2011 - November 2012
Blue Cross and Blue Shield of Minnesota  2002 - 2011
MetLife Auto & Home   1999 - 2001
Travelers  1986 - 1999

Skills
Change Management, Process Improvement, Operations Management, Budgets, Health Insurance, Insurance, Medicare, Cross-functional Team..., Strategic Planning, Healthcare, Vendor Management, Team Building, Project Management, Customer Service, Team Leadership, Mergers & Acquisitions, Business Analysis, Data Analysis, Business Process..., Management Consulting, Customer Experience, Mergers, System Migration, Strategy, Management, Integration, CRM, Program Management

Education
University of Minnesota - Carlson School of Management
MBA, Strategic Management & Operations

St. Cloud State University
Bachelor of Science (B.S.), Finance, General

Experience
MetLife Auto & Home   January 2012 - Present
EXL Services Ltd  2014 - 2014
EXL Services Ltd  2014 - 2014
MetLife Auto & Home   August 2010 - January 2012
MetLife Auto & Home   October 2006 - August 2010
MetLife Auto & Home   March 2005 - October 2006
MetLife Auto & Home   July 2003 - March 2005
MetLife Auto & Home   October 1999 - July 2003
MetLife  October 1997 - July 1999
U.S. Coast Guard   August 1986 - August 1992

Skills
Insurance, Property & Casualty..., Liability, Customer Service, Process Improvement, Microsoft Office, Negotiation, Coaching, Investigation, Mentoring, Customer Satisfaction, Team Building, Problem Solving, Performance Management, Insurance Claims, Change Management, Employee Relations, Subrogation, Leadership, Management, Analysis, Training, Claim

Education
Rhode Island College   1992 — 1996
BA, Communications, English

Experience
MetLife Premier Client Group  January 2014 - Present
MetLife  October 2012 - Present
MetLife Auto & Home   March 2005 - November 2012
MetLife  April 2004 - March 2005
Panasonic  2002 - 2004

Skills
WebTrends Analytics, Web Analytics, E-business, Analytics, Business Analysis, SEM, Visio, E-commerce, Usability, Customer Experience, Digital Marketing, Google Analytics, Project Management, Information Architecture, Omniture

Education
University of Phoenix Online   2007 — 2007

Sinclair Community College   2000 — 2004
Associate of Arts and Sciences (A.A.S.), Computer and Information Sciences and Support Services

Experience
Salt Lake Valley Emergency Communications Center   January 2014 - February 2014
SERVPRO of South Jordan/North Draper   April 2013 - September 2013
MetLife Auto & Home   July 2009 - April 2013
The Mortgage Company - Salt Lake City   March 2008 - June 2010
CSAA (AAA Northern California, Nevada & Utah)   July 2008 - July 2009
Liberty Mutual  October 2001 - March 2008
South Jordan Fire Department   March 1993 - March 2003
South Valley Insurance & Financial Services   November 1995 - October 2001
Gateway  August 1998 - April 2000

Skills
Insurance, Life Insurance, Property & Casualty..., Homeowners, Umbrella Insurance, Term Life Insurance, Customer Service, Commercial Insurance, Underwriting, Universal Life, General Insurance, Licensed Property &..., Casualty, Motorcycle, Sales, Liability, Marketing, Retirement Planning, LinkedIn, Microsoft Office, Microsoft Excel, Microsoft Word, Lotus Notes, Customer Satisfaction, Marketing Strategy, Product Marketing, Training, Customer Retention, Sales Management, Facebook Marketing, Quicken, QuickBooks, Typing, 10 Key, Office Equipment..., Multitasking Skills, Building Relationships, Firefighting, First Aid, Claims Handling, Auto Claims, Claims Resolution, Claims Management, Flood Insurance, Casualty Insurance

Education
Salt Lake Community College   2012 — 2015
Associate of Science (A.S.), General Studies, 3.489 G.P.A.

The American College   2005 — 2006
LUTCF, Insurance

Experience
Parts Express  September 2011 - Present
Red Roof Inn Contact Center   April 2009 - April 2011
MetLife Auto & Home   2006 - 2008
MetLife Auto & Home   1999 - 2006

Skills
PeopleSoft, Call Center, Insurance, Coaching, Call Centers, Team Leadership, Employee Benefits, Training, Performance Management, Process Improvement, Customer Satisfaction, Customer Service, Sales

Education
Sinclair Community College
N/A, Business Administration and Management

Experience
Christian Life Center, Dayton   May 2015 - Present
Christian Life Center, Dayton   January 2015 - Present
Simpkins-Dellis Insurance Agency   October 2012 - December 2014
LivvySueBoutique   September 2008 - November 2014
CSC  November 2010 - December 2011
MetLife Auto & Home   December 2004 - August 2007
Victoria Theatre Association  2001 - 2004
Clemens & Co.   January 1997 - October 2000

Skills
Microsoft Word,..., Quickbooks, Microsoft Money, Mas 90, Lotus Notes, Outlook, Webquest, Reading Endorsement, Ohio Teachers License, Writing, Report Writing, Reading Education, Tutoring, Mentoring, Software Documentation, Accounts Payable, Finance, Nonprofits, Event Planning, Management, Access, QuickBooks, Technical Writing, Public Speaking, Customer Service, Program Management, Microsoft Word, PowerPoint, Teaching Reading

Education
Wright State University   2007 — 2009
Master of Education in process, Reading Education

Wright State University   1991 — 1995
Bachelor of Science, Education

Sinclair Community College
Associate Degree, Business

Experience
Hartford Steam Boiler  July 2013 - Present
MetLife Auto & Home   August 2011 - July 2013
Utica National Insurance  June 2008 - August 2008

Education
SUNY Geneseo   2007 — 2011
BA, Economics

State University of New York College at Geneseo   2007 — 2011

Experience
AmWINS Group Benefits  August 2008 - Present
FirstComp Insurance  November 2005 - August 2008
MetLife Auto & Home   April 2003 - August 2005
Providence Washington Insurance   1999 - 2003
MetLife Group  February 1997 - April 1999

Skills
Social Media Marketing, Coaching, Change Leadership, Writing, Marketing Communications, Email Marketing, Direct Mail, B2B Marketing, B2C marketing, Supplier Negotiations, Presenter, Efficiency Improvement, Agile Project Management, Conflict Resolution, Executive Communications, Presentation Development, Conventions, Event Planning, Promotion Planning, Social Media, B2B, Events, Direct Marketing, Promotions, Marketing Strategy, Communication Training, Marketing, Event Management, Corporate Communications, Social Networking, Change Management, Sales, Training, Analysis, Strategy, Cross-functional Team..., Customer Service, Program Management, Analytics, Market Planning, Lead Generation, Integrated Marketing, Online Marketing, Brand Development, Trade Shows, Management, Brand Management, Budgets, Mobile Marketing, Online Advertising

Education
Roger Williams University   1992 — 1996
BA, Corporate Communications, Marketing, Journalism

Sharon High School   1988 — 1992

Experience
J Laws & Associates, LLC   June 2012 - Present
MetLife Auto & Home   July 2009 - July 2010
Liberty Mutual  December 2003 - June 2009

Skills
Property & Casualty..., Life Insurance, Insurance, Commercial Insurance, Umbrella Insurance, General Insurance, Term Life Insurance, Casualty, Legal Liability, Small Business, Liability, Fixed Annuities, Disability Insurance, Casualty Insurance, Professional Liability, Homeowners

Education
Shorter University-College of Adult & Professional Programs   2010 — 2011
Business Administration and Management, General

Experience
local domestic violence resource center   November 2014 - Present
Providence St Peter Hospital  June 2014 - August 2014
McDonald Insurance Group   July 2001 - December 2013
Metlife Auto & Home   July 1995 - June 2000

Skills
Medical Malpractice, Property Claims, Property & Casualty..., Claim, Captives

Education
Seattle University   2005 — 2011
Master of Divinity (MDiv)

University of Washington   2003 — 2005
Bachelor of Arts (BA), Interdisciplinary Studies

Experience
MetLife Auto & Home   July 2012 - Present

Skills
Insurance, Disability Insurance, Casualty, Life Insurance, Commercial Insurance, General Insurance, Underwriting, Claim, Homeowners, Fixed Annuities, Health Insurance, Liability, Brokers, Long-term Care, Employee Benefits, Professional Liability, Workers Compensation, Casualty Insurance

Education
St Andrews Presbyterian College
Bachelor of Arts (B.A.), Business Administration and Management, General

Peace College
Associate of Arts (AA), Liberal Arts and Sciences/Liberal Studies

Experience
E*TRADE Financial  May 2011 - Present
John Markway, LUTCF   May 2006 - July 2012
New York Life Insurance  May 2006 - March 2011
ING  2002 - 2005
AIG Agency Auto  January 2001 - January 2002
MetLife Auto & Home   1998 - 2000

Skills
Financial Services, Insurance, Retirement Planning, Strategic Financial..., Investments, Mutual Funds, Wealth Management, Series 7, Finance, Securities, Fixed Annuities, Financial Analysis, Risk Management, Life Insurance, Portfolio Management, Banking, Mortgage Lending, Estate Planning, Disability Insurance, Credit, Series 63, 401k, Loans

Education
Simpson College   1994 — 1998
B.A.

Urbandale High School   1990 — 1994

Experience
MetLife Auto & Home   July 2012 - Present
Farmers Insurance  January 2010 - July 2012
AIG  June 2002 - January 2010
Farmers Insurance  March 2001 - June 2002

Skills
Casualty, Insurance, Property & Casualty..., Liability, Claim, General Insurance, Claims Management, Property Damage, Liability Analysis, Legal Liability, Customer Service, Workers Compensation, Valuation, Microsoft Excel, Negotiation, Process Improvement, Outlook, Microsoft Office, Litigation Management, Fixed Annuities, Commercial Lines, Claims Investigations

Education
UC Riverside   1997 — 2001
B.A., Business Economics

Experience
MetLife Auto & Home   October 1998 - Present
Farmers Insurance Agency  January 1995 - October 1998

Skills
Insurance, Property & Casualty..., General Insurance, Health Insurance, Customer Service, Liability, Life Insurance, Underwriting, Sales, Commercial Insurance

Education
Sonoma State University
MA, Business

Taipei Chengchi University
BA, Journalism

Experience
Metlife Auto & Home   December 2003 - Present
TIG Speciality   September 2001 - December 2003
Liberty Mutual  1998 - 2001

Skills
Casualty Insurance, Claim, Property, Insurance, Liability, Claims Management, Commercial Insurance, Microsoft Excel, Microsoft Word, Claim Investigation, Customer Service, Legal Liability, Property, Public Speaking

Education
Texas A&M University-Commerce   1993 — 1996
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General

Experience
MetLife Auto & Home   December 1990 - Present

Skills
Term Life Insurance, Life Insurance, Insurance, Whole Life, Property & Casualty..., Universal Life, Umbrella Insurance, Commercial Insurance, Casualty, Homeowners, Liability, Accident, Group Insurance, Professional Liability, Permanent Life Insurance, Renters, Commercial Lines, Legal Liability, Brokers

Education
Texas A&M University   1982 — 1986
Bachelor of Science (BS), Marketing

Klein High School   1979 — 1982

Experience
MetLife Auto & Home   March 2013 - Present
MetLife Auto & Home   March 2008 - March 2013
National City Home Equity  May 2007 - August 2007
Decision One  2004 - 2007
GB Home Equity  July 2002 - August 2004
Prudential  April 2000 - January 2002
Allstate Insurance  June 1995 - April 2000

Skills
Recruiting, Training, Adaptation, Budgets, Marketing, Networking, Leadership, Negotiation, Sales Process, Integrity, Building Relationships, Listener, Business Strategy, Diversity, Preparation, Innovator, Creativity, Sales Management, Account Management, Volunteering, Communication Skills, Solution Implementation, Goal Oriented, Reliability, Fitness, Giving, Social Skills, Maintaining A Positive..., Sales Presentations, Coaching, Customer Satisfaction, Dependable Team Player, Identifying Client Needs, Mentoring, Motivated self-starter, Loyal, Health, Equality & Diversity, Value Creation, Fast Learner, Exceed Sales Goals, Property & Casualty..., Asset Protection, Stress Management, Risk Management, Sales, Marketing Strategy, Insurance, Life Insurance, Commercial Insurance

Education
University of Phoenix   1993 — 1995
BSBA, Business Administration

San Diego State University-California State University   1988 — 1990

Experience
MetLife Auto & Home   January 2012 - Present
Alpine Leasing Inc.   January 2009 - October 2011
Puget Sound Leasing Inc   September 2005 - January 2009
TPC at Snoqualmie Ridge   September 1999 - July 2005

Skills
Sales Management

Education
State University of New York at Old Westbury   1977 — 1978
Business Administration and Management, General, Sophomore

State University of New York of Fredonia   1976 — 1977
Business Administration and Management, General, Freshman

Experience
Travelers  March 2006 - Present
Travelers Insurance  2004 - 2006
The St. Paul Companies  2003 - 2004
MetLife Auto & Home   1999 - 2003
St. Paul Companies  1996 - 1999
St. Paul Companies  1994 - 1996
St. Paul Companies  1990 - 1994

Skills
Insurance, Property & Casualty..., Underwriting, Commercial Insurance, Liability, Reinsurance, Actuarial Science, Data Warehousing, Claim, General Insurance, Claims Management, Customer Service, Commercial Lines, Business Requirements, Business Process..., Project Management, Project Estimation, Business Intelligence..., Workers Compensation, Business Analysis, SDLC, Requirements Gathering

Education
Saint Mary's University of Minnesota   1998 — 1999
Bachelor's degree, Business/Commerce, General

Experience
CVS Health  November 2014 - Present
CVS Caremark Corporation  October 2013 - October 2014
MetLife  August 2011 - September 2013
MetLife Auto & Home   January 2010 - August 2011
MetLife Auto & Home   April 2005 - January 2010
ExNihilo  July 1998 - April 2005
Deane School of Dance   September 1999 - March 2005
Rhode Island School of Design  June 1998 - May 2001

Skills
Usability, Project Management, Marketing, Web Applications, Illustrator, Graphic Design, User-centered Design, Information Architecture, Web Development, Insurance, Agile Methodologies, Web Design, Leadership, Process Improvement, Enterprise Software, Testing, HTML, User Interface Design, Photoshop, Quality Assurance, SDLC, Usability Testing, Business Analysis, Flash, User Experience, Interaction Design, Java, Risk Management, Requirements Analysis, Mobile Applications

Education
Rhode Island School of Design   1994 — 1998
BFA, Glass

Experience
Fidelity Investments  August 2013 - Present
MetLife  October 2007 - July 2013
MetLife  October 1999 - October 2007
MetLife Auto & Home   October 1992 - October 1999

Skills
Strategic Communications, Press Releases, Crisis Communications, Public Relations, Message Development, Media Relations, Internal Communications, Communication Training, Corporate Communications, Marketing Communications

Education
Rhode Island College   1983 — 1987
Bachelor of Science, Theater Arts Management

Experience
MetLife Auto & Home   October 2010 - Present
MetLife  April 2007 - December 2010
MetLife  April 2005 - March 2007
MetLife  October 2001 - March 2005

Skills
Insurance Law, Litigation, Compliance, Insurance, Management, Talent Development, Mergers & Acquisitions

Education
St. John's University School of Law   1987 — 1990
JD, Law

Saint John's University   1982 — 1986
BA, Government & Politics (Business minor)

Experience
Timothy G. Gray, CPCU, SCLA   May 2009 - Present
21st Century Insurance  January 2006 - May 2009
MetLife Auto & Home   1999 - 2003
CNA Insurance  1996 - 2000
St. Paul Companies  1996 - 1997
United States Fidelity & Guaranty Company  1987 - 1996

Education
American Education Insititute, Inc.   2008 — 2009
SLCA, Insurance Claims

AICCPCU   1986 — 1991
CPCU, Insurance Professional

University of Baltimore School of Law   1974 — 1976
Partial Completion, Juris Doctor

Towson University   1967 — 1971
Bachelor of Arts, English

Experience
MetLife Auto & Home   June 1999 - Present
Home Loan Investment Bank  1997 - 1999

Skills
SDLC, Vendor Management, Strategic Planning, Risk Management, Insurance, Process Improvement, Business Analysis, Change Management, Program Management, Business Process...

Education
Rhode Island College   1991 — 1995
BS, Business Management

Experience
Eaton & Berube Insurance Agency   July 2007 - Present
USI New England  December 2006 - July 2007
USi  January 2004 - December 2006
USi  August 2000 - January 2004
Hanover Insurance  September 1998 - August 2000
MetLife Auto & Home   August 1996 - September 1998
Avery, Dooley, Post & Avery   May 1995 - September 1996

Skills
Liability, Claim, Property & Casualty..., Commercial Lines, New Business Development, Account Management, Risk Management, Property Damage, Insurance, Legal Liability, Workers Compensation, Underwriting, Commercial Insurance, Casualty, Umbrella Insurance, Casualty Insurance, General Insurance

Education
Suffolk University   1991 — 1995
BA, History & Government

Experience
Chartered Property Casualty Underwriters (CPCU) Society   January 2015 - Present
MetLife Auto & Home   June 2004 - Present

Skills
Insurance, Claim, Property & Casualty..., Liability, Health Insurance, General Insurance, Claims Management, Claims Handling, Liability Analysis, Subrogation, Claim Investigation, Legal Liability, Property Damage, Property Claims, Claims Resolution, Claims Investigations, Medicare, Adjusters, Auto Claims, CPCU, Casualty

Education
Union Graduate College   2008 — 2012
Master of Business Administration (MBA), International Business

University at Albany, SUNY   1996 — 2000
BA, Spanish, Anthropology

Rhinebeck High School   1992 — 1996

Experience
Allstate Insurance Company  July 2012 - Present
Allstate Insurance Company  July 2011 - July 2012
Combined Insurance Company  February 2010 - July 2011
Privilege Underwriters  September 2008 - February 2010
Travelers  January 2007 - September 2008
MetLife Auto & Home   January 1999 - January 2007

Skills
Insurance, Business Development, Commercial Insurance, Leadership, Management, Marketing, Property, Sales, Sales Management, Team Building, General Insurance, Health Insurance, Casualty, Term Life Insurance

Education
Stony Brook University   1984 — 1987
Political Science

Suffolk County Community College   1982 — 1984
Political Science

Experience
MetLife Auto & Home   April 2010 - Present
MetLife Auto & Home   July 2007 - April 2011
MetLife Auto & Home   April 2006 - July 2007
MetLife Auto & Home   February 2002 - April 2006
MetLife Auto & Home   November 1991 - February 2002

Skills
Operations Management, Underwriting, Sales, Property & Casualty..., General Insurance, Account Management, Insurance, Finance, Customer Service, Risk Management, Employee Benefits, Brokers

Education
The Ohio State University   1984 — 1989
BS

Experience
MetLife Auto & Home   June 1995 - Present
MetLife Auto & Home   2005 - 2007

Skills
Insurance, Casualty, Property & Casualty..., Commercial Insurance, Sales, Underwriting, Life Insurance, Sales Operations, Umbrella Insurance, General Insurance, Disability Insurance, Training, Brokers, Health Insurance, Term Life Insurance, Commercial Lines, Fixed Annuities, Legal Liability, Liability, Long-term Care, Professional Liability, Workers Compensation, Whole Life, Employee Benefits, Health Savings Accounts, Claim, Homeowners

Education
Towson University   2001 — 2007
Bachelor, Management

Experience
MetLife Auto & Home   October 2010 - Present
MetLife Auto & Home   January 2007 - October 2010
MetLife Auto & Home   2006 - January 2007
MetLife Auto & Home   2000 - 2006
MetLife Auto & Home   1992 - 2000
MetLife Auto & Home   1990 - 1992

Skills
Call Center, Leadership Development, Coaching, Sales Management, Employee Engagement, Planning, Avaya, Operations Management, Customer Experience, Customer Service, Customer Relations, Customer Retention, Telecommunications, Direct Sales, Inside Sales, Property & Casualty..., Employee Hiring, Call Centers, Project Planning, Account Management, Management, Recruiting, Sales, Vendor Management, Insurance, Leadership, Employee Benefits, Hiring, Process Improvement, Performance Management, Customer Satisfaction, Training, Sales Process

Education
State University of New York Empire State College   2006 — 2010
Bachelors, Business Administration

Herkimer County Community College   2004 — 2006
Associate, Business Administration

Experience
Mercer Health and Benefits, LLC   September 2013 - Present
Allstate  February 2013 - September 2013
MetLife Auto & Home   January 1991 - September 2012
MetLife Auto & Home   January 2011 - January 2012
MetLife Auto & Home   January 2006 - January 2010
MetLife Auto & Home   January 2000 - January 2006
MetLife Auto & Home   January 1996 - January 1999
MetLife Auto & Home   January 1994 - January 1996
MetLife Auto & Home   January 1991 - January 1994
Allstate  July 1990 - December 1990

Skills
Insurance, Underwriting, Property & Casualty..., Reinsurance, Casualty, Fixed Annuities, Health Insurance, Disability Insurance, General Insurance, Mutual Funds, Life Insurance, Term Life Insurance, Leadership, Employee Benefits, Management, Sales Growth, Liability, Recruiting, Strategic Planning, Commercial Insurance, Sales, Risk Management, Strategy, Claim, Lead Generation, Training, Marketing, Brokers, Direct Sales, Marketing Strategy, Call Centers, Legal Liability, Commercial Lines, Umbrella Insurance, Direct Marketing, Small Business, Workers Compensation, Professional Liability, Whole Life, Financial Services, Claims Management, Retirement

Education
SUNY Albany   1980 — 1982
Masters, education

Springfield College   1976 — 1980
Bachelor's degree, Business

Experience
MetLife Auto & Home   July 1990 - Present

Education
State University of New York College at Geneseo   1986 — 1990
BS, Management Science & Marketing

LMV

Experience
MetLife Auto & Home   March 2011 - Present
MetLife Auto & Home   December 2010 - Present
Wawanesa Insurance  May 1997 - June 2010
Wawanesa Insurance  May 1997 - June 2010
Golden Eagle Insurance  August 1996 - March 1997

Skills
Licensed Adjuster

Education
San Diego Mesa College
General

Waipahu High School

Experience
Express Scripts  July 2014 - Present
Express Scripts  April 2014 - July 2014
Express Scripts  August 2013 - April 2014
Sinclair Community College  August 2012 - May 2013
MetLife  April 1998 - April 2012
MetLife Auto & Home   1998 - 2009

Skills
Employee Benefits, Sales, Microsoft Excel, Insurance, Customer Service, Pharmacy, Underwriting, Claim, Training, Property & Casualty..., Process Improvement, Call Centers, Leadership

Education
Sinclair Community College   2012 — 2013
Pharmacy Technician, Pharmacy Technician/Assistant

AICPCU - IIA   2001 — 2010
AINS, AIS, API, SM, AIT

The American Institute of Banking   1993 — 1998
Customer Service and Supervisory

Experience
Travelers  November 2014 - Present
Travelers Insurance  September 2012 - August 2015
MetLife Auto & Home   September 2009 - May 2012
MetLife Auto & Home   1990 - September 2009
MetLife  2004 - 2006
MetLife Auto & Home   2003 - 2004
MetLife Auto & Home   1999 - 2003

Skills
Insurance, Process Improvement, Call Center, Cross-functional Team..., Customer Retention, Vendor Management, Customer Satisfaction, Change Management, Program Management, Relationship Management, Business Analysis, Customer Service, Project Management, Team Leadership, Product Development, Product Management, Strategic Planning, Credit, Problem Solving, Budgets, Team Building, Call Centers, Project Portfolio..., Management, Sales Management, Performance Management, Strategy, Executive Management, Training, New Business Development, Account Management, Team Management, Business Intelligence, Mergers & Acquisitions, CRM, Operations Management, SDLC, Visio, Six Sigma, Business Strategy, PMO, Risk Management, Business Process..., Analytics, Analysis, Business Planning, Business Development, Sales, Telecommunications, Financial Services

Education
Southern Connecticut State University   1984 — 1988
BS, Business Management

Bryant University
PMI -Project Management Certificate, Project Managment

Experience
MetLife Auto & Home   November 2005 - Present
Metropolitan Property & Casualty  2005 - Present
MetLife Auto & Home   August 1998 - November 2005
Carroll Kelly & Murphy   January 1987 - August 1998

Skills
Administrative..., Microsoft Word, Liability, Mortgage Lending, Property & Casualty..., Microsoft Excel, Public Speaking, Insurance, Legal Research, Access, Research, PowerPoint, Litigation, Microsoft Office, Budgets, Claim, Underwriting, Outlook, Health Insurance, Workers Compensation, Windows, Data Entry, Customer Service

Education
Roger Williams University   1998 — 2004
BS, Paralegalism

Experience
Crawford & Company  January 2015 - Present
Independent  April 2013 - January 2015
Farm Family Insurance  January 2012 - April 2013
Field Adjuster/Appraiser   September 2010 - December 2011
MetLife Auto & Home   June 1996 - August 2010

Skills
Adjusting, Insurance Claims, Property Damage, Claims Management, Claims, Catastrophic Claims, Claims Resolution, Property & Casualty..., Customer Service, Field Operations, Field Production, Personal Injury, Subrogation, Auto Liability, Administrative Support, Field Work, Training & Development, Technical Training, Estimating, Construction, Disaster Response, Adjustments, Term Life Insurance, Commercial Lines, Claim, Insurance, Claims Handling

Education
Roger Williams University
Criminal Justice

Experience
Colonial Life  May 2014 - Present
SRA Investments   November 2011 - Present
MetLife Auto & Home   December 2007 - November 2011
OneBeacon Insurance  March 2007 - September 2007
Nationwide Insurance  October 2002 - March 2007

Skills
Insurance, Finance, Management, Real Estate, Pricing, Property & Casualty..., Risk Management, Actuarial Science, Investments, Property, Sales, Life Insurance, Employee Benefits, Disability Insurance, Health Insurance, Customer Service

Education
Harvard University Extension School   2009 — 2013
Master of Liberal Arts, General Business Management

The Ohio State University
Bachelors of Science, Actuarial Science

Experience
MetLife Auto & Home   April 1998 - Present

Skills
Insurance, Property & Casualty..., Commercial Insurance, Health Insurance, Umbrella Insurance, Term Life Insurance, General Insurance, Legal Liability, Casualty, Disability Insurance, Life Insurance, Liability

Education
SUNY Fredonia
Bachelor's degree

St. Bonaventure University
Master's degree

Experience
National General Insurance  July 2009 - Present
GMAC Insurance  2004 - 2013
Metlife Auto & Home   2002 - 2004
State Farm Insurance  1998 - 2002

Skills
Litigation, PIP, No-Fault, Insurance, Negotiation, Analytical Skills, Highly detail oriented, Trials, Arbitration, Claim, Automobile knowledge, EMT, previous retail..., Multi Tasking, Regulation 68, New York State Workers..., Automobile, Time Management

Education
The College of Saint Rose   1988 — 1992
Elementary Education and Teaching

Stillwater Centrail High School