Pollo Tropical
Industry: Restaurant company
DescriptionPollo Tropical is a Miami, Florida-based restaurant chain and franchise specializing in the cuisine of the Caribbean. Founded in 1988, the chain has its headquarters in Dadeland, Miami-Dade County, Florida. Customer service: 1 (855) 867-6556 Parent organization: Fiesta Restaurant Group Inc Founded: 1988 Number of locations: over 140 (FL/GA) Founders: Larry J. Harris, Stuart Harris
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Pollo Tropical Employees
Miami Dade College February 2014 - Present
Pollo Tropical July 2004 - February 2012
Skills
Microsoft Office, Public Speaking, PowerPoint, Microsoft Word, Event Planning, Leadership, Outlook, Training, Inventory Management, Hospitality, Customer Service, Team Building, Hiring, Time Management, Food, Budgets, Food, Restaurants, Leadership Development, Food Safety, Customer Satisfaction
Education
Miami Dade College
Associate of Science (A.S.), Criminal Justice/Crime Scene Investigation
Pollo Tropical July 2015 - Present
Chuy's April 2005 - July 2015
Sea Island Shrimp House April 2000 - March 2005
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Photoshop, Public Speaking, HTML, Strategic Planning, Budgets, Negotiation, Editing, Teaching, Restaurants, Inventory Management, Food, Hospitality, Hiring, Team Building, Management, Restaurant Management, Training
Education
ITT Technical Institute-San Antonio 1991 — 1992
Associate of Arts and Sciences (A.A.S.), Electrical and Electronics Engineering
San Antonio College 1990 — 1991
Electrical and Electronics Engineering
James Pace High School 1986 — 1990
general studies
Pollo Tropical September 2012 - Present
Education
Florida State College at Jacksonville 2014 — 2014
High School
Pollo Tropical September 2014 - Present
BJ's Restaurants, Inc. May 2014 - September 2014
The Oasis Resturant June 2012 - August 2014
Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, Social Media, Sales, Management, Leadership, Event Planning, Public Speaking
Education
University of North Texas 2013 — 2017
Fashion Merchandising
Mansfield Lakeridge High School
Pollo Tropical 2006 - Present
Skills
Restaurant Management, Cashiering, Multi-Unit, Time Management, Inventory Management, Restaurants, Customer Service, Customer Satisfaction, Food, Inventory Control, Hospitality, Food, Hiring, New Restaurant Openings, Labor Control, ServSafe, Food Safety, P, Profit, Cash Register, Process Scheduler, Catering, Leadership, Training, Serve Safe Certified, Teamwork, Employee Relations, Employee Training, Menu Development, PowerPoint, Microsoft Excel, Microsoft Word, Cash Management, Recruiting, Payroll, Marketing, Outlook, Cooking, Sales, Data Entry, Event Planning, Culinary Skills, Management, Merchandising, Budgets, Hospitality Management, MICROS, Microsoft Office, Retail, Franchising
Education
University of Puerto Rico-Mayaguez 2000 — 2006
Bachelor of Business Administration (BBA), Business Administration and Management, General
Pollo Tropical October 2014 - Present
SLA Management June 2013 - August 2014
St Ives Country Club January 2012 - August 2013
Skills
Microsoft Office, Knife Skills, Baking, Customer Service, Food Service, Food Preparation, Pastry, Food, Food Industry, Food Cost Management, Serve Safe Certified, Bread, Food Service Sanitation, Food, ServSafe, Restaurants, Cooking, Food Safety, Sanitation, Culinary Skills, Restaurant Management, Inventory Management, Food Quality, Menu Development, HACCP, Recipes, Banquets, Fine Dining, Menu Costing, Labor Control, Training, Hospitality, P, Customer Satisfaction, Culinary Management, Cuisine, Wine, Hiring, Leadership, Catering, Sauces
Education
Gwinnett Technical College 2010 — 2013
Associate's degree, Culinary Arts/Chef Training
Dunkin Donuts January 2014 - January 2014
Pollo Tropical May 2011 - September 2012
Education
ITT Technical Institute-Fort Lauderdale 2014 — 2016
Whole Foods Market March 2015 - Present
Alorica February 2014 - January 2015
OG Organo Gold Coffee October 2013 - December 2014
Macy's July 2013 - December 2013
Pollo Tropical October 2010 - June 2013
Andy Frain Services October 2010 - November 2012
Skills
Customer Service, Time Management, Teamwork, Data Entry, Cashiering, Retail, Food Service, Creative Writing, Telephone Skills, Microsoft Word, PowerPoint, Social Networking, Customer Satisfaction, Team Building, Sales
Education
Drink Academy 2015 — 2015
Bartending/Bartender
Miami Dade College 2010 — 2014
Mass Communication/Media Studies
Miami Dolphins & Sun Life Stadium May 2012 - Present
CotterWeb Enterprises Inc. June 2009 - May 2012
Whole Foods Market September 2007 - May 2009
Whole Foods Market September 2007 - May 2009
Levy Restaurants October 2005 - March 2007
Levy Restaurants October 2005 - March 2007
Publix Supermarket May 2001 - February 2005
Wendy’s Restaurant September 1998 - April 2001
Pollo Tropical April 1997 - August 1998
Target December 1995 - March 1997
Skills
Profit & Loss Management, People Skills, Accountability, Microsoft Office, Customer Service, Microsoft Word, Income Statement, Leadership, Management, Team Building, Training, Sales, Customer Satisfaction, Process Improvement, Food, Inventory Management, Event Planning, Fundraising, P&L
Education
Florida International University 1979 — 1981
Bachelor of Science, Hospitality Management, 3.0
Miami Dade College 1978 — 1979
Assotsciate of Arts, Pre-Business, 3.0
Florida International University
Bachelor of Science, Hospitality Management
Florida State University
Miami Dade Community College
Associate of Arts, Pre-Business
Chick-fil-A July 2015 - Present
Pollo Tropical January 2015 - July 2015
Paradise Produce September 2013 - September 2014
Johnny's Pizza House May 2011 - July 2013
Applebee's October 2004 - April 2011
Whataburger of Mesquite, Inc. April 1996 - October 2004
Skills
Scheduling Management, Crew Scheduling, Crew Supervision, Budgets, Administrative..., Employee Training, Troubleshooting, Inventory Control, Hiring, Training, Management, Restaurant Management, Customer Service, Restaurants, Sales, P&L, Scheduling, Food
Education
Eastfield College 2001 — 2001
University of Louisiana at Monroe 1979 — 1981
2 Years no degree, General Studies
Jackson Hewitt Tax Service November 2011 - April 2014
Bellevue Realty - Broker May 2012 - October 2012
Holland America Line August 2008 - June 2011
Pollo Tropical July 2007 - July 2008
Skills
Tax Preparation, Accounting, QuickBooks, Payroll, Financial Reporting, Auditing, Cash Flow, Financial Analysis, Process Scheduler, Management, Leadership Development, Team Leadership, Account Reconciliation, Advertising, Adobe Acrobat, Market Analysis, Quality Assurance, Bookkeeping, Budgets, Business Process..., Customer Service, Citrix, Culinary Skills, Employee Training, Food Safety, Hospitality Management, Hands-on Training, Hiring, Leadership, Operations Management, Quality Control, Marketing Strategy, Tutoring, Tax Law, Tax, General Ledger, Accounts Payable, Internal Controls, Financial Statements, Accounts Receivable, Cash Management, Internal Audit, Finance
Education
Fortis College - Technical Career Institute 1996 — 1998
Associate's degree, Business Administration
M-DCPS The English Center 1993 — 1996
G.E.D / Computer Microsoft Word, Excell, Power Point, General Studies
Pollo Tropical December 2012 - Present
Staton Designs December 2012 - Present
Herbalife December 2012 - Present
Suspens Recording January 1999 - Present
Skills
Graphic Design, Illustrator, Logo Design, InDesign, Typography, Adobe Creative Suite, Illustration, Art Direction, Photoshop, Corporate Identity, Web Design, Layout, Graphics, Brochures, Posters, Creative Direction, Photography, Packaging, Dreamweaver, Concept Development
Education
Miami International University of Art and Design 2010 — 2012
Bachelor of Fine Arts (B.F.A.), Graphic Design
Temple University - Fox School of Business and Management
Bachelor's of Business & Management, Marketing
Pollo Tropical August 2014 - Present
Kwik Chek June 2013 - July 2014
Six Flags Fiesta Texas March 2013 - October 2013
Subway March 2012 - March 2013
Skills
Customer Service, Cash Handling Experience, Friendly Personality, Teamwork, Cashiers, Time Management, Cashiering, Microsoft Office, Microsoft Word, PowerPoint, Microsoft Excel
Education
The University of Texas at San Antonio 2011 — 2016
Psychology, Psychology
BlueLinx Corporation September 2013 - Present
Nike June 2013 - April 2014
Pollo Tropical April 2012 - June 2013
Marietta Imaging Center 2011 - 2012
Popeyes Louisiana Kitchen October 2010 - February 2011
California Pizza Kitchen August 2008 - November 2009
Skills
Customer Service, Medical Imaging, Medical Billing, Computers, Microsoft Office, Microsoft Excel, Microsoft Word, Apple, Email, Teamwork, Team-oriented, Fast-paced, Restaurants, Social Media
Education
Georgia Highlands College 2014 — 2015
Communications/P.R./ Marketing
Marietta High School 2006 — 2010
Diploma
Pollo Tropical August 2014 - Present
Pollo Tropical February 2013 - Present
Patricia Penenori Dance Center June 2006 - Present
Impact Public Relations August 2011 - February 2013
Brown + Company PR February 2011 - July 2011
Adrienne Arsht Center for the Performing Arts September 2010 - December 2010
Miami Children's Museum August 2009 - December 2009
Clear Channel Radio May 2008 - August 2008
Skills
Media Relations, Marketing Strategy, Public Relations, Publicity, Event Management, Event Planning, Marketing, Research, Strategic Planning, Press Releases, Social Networking, Radio, Marketing Communications, Social Media Marketing, Social Media
Education
Florida International University 2006 — 2010
Bachelor of Science (B.S.), Mass Communication/Media Studies
Pollo Tropical August 2014 - Present
Excentus July 2013 - May 2014
Excentus March 2012 - July 2013
Robert Half International August 2011 - March 2012
CAE Simuflite August 2010 - August 2011
Woods Fun Center June 2010 - August 2010
NBC Universal Pictures December 2008 - May 2010
Skills
Administrative Support, Customer Service, Customer Relations, Event Management, Full-cycle Recruiting, Marketing Communications, CRM, Sales Operations, Management, Training, SDLC, Administrative..., Sales, Budgets, Account Management, Spanish, Public Relations, Recruiting, Access, Human Resources, Microsoft Excel, Marketing, Social Networking, Leadership, PowerPoint, Microsoft Office, Team Building, Strategic Planning, Social Media Marketing, Analysis, Outlook, Team Leadership
Education
Texas A&M University-Commerce 2011 — 2012
Master of Science (MS), Finance, General
Texas A&M University 2005 — 2010
BS, Business, Communications, Economics
Pollo Tropical October 2014 - Present
Carlson Restaurants / TGI Fridays May 2013 - August 2014
Carlson Restaurants / TGI Fridays April 2012 - December 2013
Conway Lake September 2009 - October 2011
TGI Fridays September 2005 - August 2007
Skills
Vital Signs, Cpr Certified, Nursing, Restaurants, Healthcare, Data Entry, Health, Food, Clinical, Customer Service, Volunteer Management, PowerPoint, Word, Microsoft Office, Excel, Documentation, Multi-unit, Fine Dining, Coaching, Interviews, Time Management, Food Service, Hospitality, Bartending, Training, Food Preparation, Restaurant Management, Cash Handling Experience, POS, Inventory Management, Teamwork, Food, Phone Etiquette, Menu Development, Catering, Culinary Skills, Hiring, Cooking, ServSafe, Team Building, Food Safety, Event Planning, Micros, Outlook, Sanitation, Social Networking, Payroll, Cashiering, Telephone Skills, Critical Thinking
Education
Ashworth College 2014 — 2015
Associate's Degree, Business/Commerce, General
Delaware Technical and Community College-Owens 2013 — 2013
Certificate, Bar Management
Woodbridge High School 1999 — 2003
High School Diploma, Math and Science
Becker & Poliakoff, P.A. January 2014 - Present
Year Up January 2014 - Present
Pollo Tropical April 2013 - Present
Year Up 2013 - 2013
McDonald's Corporation September 2010 - May 2012
Skills
Public Speaking, Research, Bilingual-English/Spanis..., Customer Service, Filing, PowerPoint, Video Editing, Photography, Photoshop
Education
Miami Dade College 2013 — 2015
Taco Bell January 2014 - Present
Pollo Tropical April 2006 - November 2013
Commerce Bank 2005 - 2006
Yum! Brands 1999 - 2005
The Wendy's Company 1998 - 1999
Pollo Tropical 1993 - 1998
DYWIDAG-Systems International (DSI) 1991 - 1993
PepsiCo 1984 - 1990
Skills
Construction, Restaurants, Franchising, Multi-unit, Cost Control, Retail, Real Estate Development, Restaurant Management, Food Service, Process Scheduler, Sales, Renovation, Management, Facilities Management, Budgets, Change Orders, Profit, Purchasing, Multi-Unit, Catering
Education
University of Miami 1977 — 1978
Bachelor of Science in Civil Engineering, Civil Engineering
Colegio Marista, Guaynabo, Puerto Rico 1965 — 1974
High School
Century 21 Department Stores October 2013 - Present
T-Systems July 2013 - Present
Pollo Tropical 2010 - 2012
Pizza Hut January 2008 - August 2010
Skills
Computer Science, Computer Hardware, Customer Service..., Customer Service, Training, Computer Repair, OS X, Retail Sales, Software, POS, Wireless Networking, Customer Satisfaction, Time Management, HTML, Inventory Management, Data Entry, Networking, Hiring, Cashiering, Technical Support
Education
Teach4Life Counsulting LLC 2013 — 2013
Certifcate, Customer Service Employment Skills Training
Bergen Community College 2011 — 2013
Associate's degree, Computer Science
Nielsen Company January 2015 - Present
Hispanic Information and Telecommunications Network, Inc. (HITN) May 2014 - July 2014
Wapa Televisión April 2013 - March 2014
WIAC 740am January 2010 - May 2013
WIPR Canal 6, WORO Canal 13, WLII Canal 7 January 1998 - May 2013
Pollo Tropical June 1996 - August 1998
Ponderosa Steakhouse January 1991 - February 1994
Skills
Television, Radio, Radio Announcing, On-air Announcing, Restaurant Management, Video Production, Broadcast, Video, Post Production, Documentaries, Video Editing, Premiere, Final Cut Pro, Digital Media, Film Production, Film, Commercials, Media Production, Entertainment, Magicians, HD Video, Broadcast Television, Camera, Producing
Education
United States Army Signal & Communication School 1994 — 1995
Signal & Communication Specialist, Military Signal/Geospatial Intelligence
Universidad del Sagrado Corazón
Messiah College Phonathon January 2013 - Present
Simon Property Group November 2011 - Present
Pollo Tropical March 2011 - October 2011
Education
Messiah College 2012 — 2016
Bachelor of Science (B.S.), Registered Nursing/Registered Nurse
Monroe Township High School 2008 — 2012
Pollo Tropical May 2011 - January 2012
Skills
Adobe Creative Suite, Drawing, Writing, Story Planning, Character Building, Photography
Education
Anthem Institute-North Brunswick 2012 — 2013
Certification, Graphic Design and Animation
POLLO TROPICAL. February 2014 - Present
Skills
Call Center
Education
Broward Community College 2011 — 2012
Pollo Tropical October 2012 - September 2013
Skills
Retail, Cashiering, Social Networking, Food Service, Time Management, Customer Service, Restaurants, Customer Satisfaction, Inventory Management, Food, Hospitality, Social Media, Sales, Antiques, Online Marketing, Entrepreneurship, E-commerce
Education
Hillsborough High School
Diploma, Business/Commerce, General
Holyoke Community College
Business Administration and Management, General
Honeywell Aerospace October 2011 - Present
Hewlett Packard April 2010 - September 2011
Pollo Tropical June 2005 - April 2010
LifeScan August 2009 - December 2009
Pfizer June 2009 - August 2009
Lilly del Caribe August 2008 - December 2008
Skills
Six Sigma, Lean Manufacturing, Management, MRP, Project Planning, Inventory Management, Inventory Control, Customer Satisfaction, Continuous Improvement, Green Belt Certification, Customer satisfaction..., Able to perform as a..., Good analytical and..., ability to multi-task, self-motivated and..., Analysis, Forecasting, Minitab, Supply Chain Management, Supply Chain, Purchasing, Business Planning, Cross Functional Team..., Cross-functional Team..., People Skills, Process Improvement, Manufacturing
Education
University of Puerto Rico-Mayaguez 2003 — 2009
Bachelor's degree, Industrial Engineering
Interamerican University of Puerto Rico 2011 — 2014
Master of Business Administration (MBA), Finance, General
Elite Marketing Professionals October 2013 - Present
Pollo Tropical November 2012 - November 2013
Atlas Managment May 2013 - October 2013
Kroger July 2008 - July 2012
ACS November 2007 - June 2008
Rainforest Café August 2006 - August 2007
Sutherland Global Services September 2005 - June 2006
Skills
Photoshop, Public Speaking, Event Planning, Cold Calling, Customer Service, Sales, Leadership, Customer Satisfaction, Time Management, Inventory Management, Retail, Microsoft Excel, Outlook, PowerPoint, Management, Team Building, Social Networking, Process Scheduler, Microsoft Office, Marketing, Microsoft Word, Social Media, Training
Education
University of Phoenix 2012 — 2013
Associates, Business Administration and Management, General, 3.28
University of Phoenix 2012 — 2013
Associate's degree, Business Administration and Management, General, 3.28
Nottingham High School 1998 — 2001
High School Diploma, General Studies
Pollo Tropical May 2011 - January 2012
Skills
Creative Writing, Original Artwork, Adobe Illustrator, Hand Drawing, Personal Branding, Logo Design, InDesign, Graphic Design, Illustration, Art, Painting, Photography, Layout, Logos, Drawing, Photo Editing, Posters
Education
Anthem Institute-North Brunswick 2012 — 2013
South River High School 2006 — 2010
Family Dollar January 2015 - Present
The Wendy's Company 2014 - 2014
Pollo Tropical October 2012 - August 2013
Front Range Management LLC February 2005 - November 2010
Skills
Training, Management, Hiring, Human Resources, Interviews, Customer Service, Coaching, Retail, Leadership, Team Building, Employee Relations
Education
Ohio Center for Broadcasting-Colorado 2007 — 2009
Associate's degree, Buisness management /advertising, marketing
Bloomingdale's October 2014 - Present
Pollo Tropical June 2014 - August 2014
Footnotes Dance and Music Studio June 2012 - August 2014
McDonald's Corporation August 2013 - June 2014
Skills
Customer Service, Customer Satisfaction, Crew Supervision, Leadership, Team Building, Criminology
Education
Barry University 2014 — 2018
Bachelor's degree, Criminology
Greenville Technical College Sales AssociateBody Central2012 - 2013
Pollo Tropical September 2011 - May 2012
Just Kids Dentistry October 2010 - May 2012
Urban Behavior, Division of Clothing for Modern Times November 2010 - October 2011
Skills
Computers, Retail, Customer Service, Customer Satisfaction, Front Office, Passion for Helping..., Success Driven
Education
Greenville Technical College 2013 — 2016
Associate of Arts and Sciences (A.A.S.), Dental Hygiene/Hygienist, 3.5 GPA
Peachtree Ridge High School 2010 — 2012
High School Diploma, all areas of study, 3.8 GPA
Pollo Tropical March 2013 - Present
Pollo Tropical March 2012 - February 2013
Burger King Corporation June 2003 - February 2011
Intown Suites 2001 - 2003
Chicken Kitchen 1999 - 2001
Pollo Tropical 1995 - 1999
Arby's 1991 - 1994
Skills
Food, Food Service, Team Building, Restaurants, Restaurant Management, Food & Beverage, Food Safety, Multi-unit, Franchising, Franchise Consulting, New Restaurant Openings, Hospitality, Training, Leadership, Customer Service, Operations Management, Income Statement, Budgets, Food Industry, Sales, Profit, Inventory Management, Menu Development, P&L, Multi-Unit, Sanitation, Cooking, Catering
Education
Florida State University 1981 — 1985
Pollo Tropical December 2009 - Present
Panera Bread April 2007 - December 2009
Wendys International June 2004 - April 2007
McDonald's Corporation February 2002 - June 2004
Zany Brainy, Inc. June 1998 - September 2001
Education
California University of Pennsylvania 1993 — 1995
MA, Geography & Regional Planning
William & Mary 1985 — 1989
BA, Economics
Events With Panache, Inc. 1996 - Present
Pollo Tropical March 2004 - March 2005
Pavarini Construction February 2002 - March 2004
AARP January 1999 - October 2001
Interior Systems Inc. January 1996 - January 1998
The Ritz-Carlton Hotel Company LLC January 1995 - January 1996
United States Department of Interior - Bureau of Land Management January 1989 - December 1994
Skills
Contract Negotiation, Contract Management, Internal Controls, Internal Audit, External Audit, Client Development, Manage Client..., Financial Analysis, Financial Reporting, Business Analysis, Requirements Analysis, Requirements Management, System Requirements, Business Process, Business Process..., Business Development, Accounting, Event Planning, Strategic Planning, Marketing Strategy, Marketing Communications, Project Planning, Production Planning, Product Launch, Program Development, Property Management, Post Production, Designs, Program Implementation, Vendor Managed Inventory, Venue Management, Vendor Management, Project Management, Cross-functional Team..., Program Management, Management, Procurement, Proposal Writing
Education
Howard University 1988 — 1993
BBA, International Business/Finance
Howard University 1988 — 1993
International Business, Finance
Hard Rock International March 2011 - Present
Eastern Development March 1996 - December 2010
Pollo Tropical 1994 - 1996
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training
Education
University of Massachusetts Boston
Bachelor of Arts (B.A.), Tourism and Travel Services Management
Lordfield Bowling August 2014 - Present
Pollo Tropical August 2010 - March 2015
Our house to yours Furniture August 2008 - August 2010
Skills
Management, Customer Service, Team Building, Inventory Management, Training, Retail, Customer Satisfaction, Inventory Control, Leadership, Teamwork, Cashiering, Microsoft Office, Microsoft Excel, Restaurant Management, Restaurants, Social Networking, Customer Experience, Hiring, Catering
Education
University of the People 2015 — 2018
Master of Engineering (M.Eng.), Engineering
Broward College 2012 — 2015
Master of Business Administration (M.B.A.), Business Administration and Management, General
Western high school 2006 — 2009
High school Diploma, Business Administration and Management, General
Pollo Tropical June 2014 - Present
Buffalo Wild Wings June 2014 - Present
Walmart August 2006 - September 2007
Don Pablo's October 2005 - August 2006
Skills
Stocking, Cooking, Construction, Writing, Typing, Labor, Sales, Customer Service
Education
Lyman High School 2004 — 2006
Edgewater High School 2002 — 2004
Seminole State College of Florida
3.0 GPA
GE May 2014 - August 2014
Pollo Tropical October 2013 - December 2013
Johnson & Johnson May 2013 - August 2013
Hollister Co. January 2012 - June 2012
Skills
Java, HTML, C++, Microsoft Office, PowerPoint, AutoCAD, Microsoft Word, Customer Service, Project Management, Leadership Development, Microsoft Excel, Team Leadership, Research, Social Media, Teamwork, Public Speaking, Leadership
Education
University of Florida 2012 — 2016
Computer Engineering
Fort Lauderdale High School 2008 — 2012
High School, Business Administration and Pre-Law
Pollo Tropical July 2013 - Present
Burlington Coat Factory 2011 - 2011
Skills
Speak spanish, Retail, Merchandising, Visual Merchandising, Customer Service, Retail Sales, Customer Satisfaction, Sales, Marketing Strategy
Education
Florida College of Natural Health-Maitland 2013 — 2014
massage, B
Grampa's int June 2007 - Present
Seven eleven March 1999 - Present
Pollo Tropical January 2000 - December 2005
Skills
Restaurant Management, Customer Service, Microsoft Word, Microsoft Excel, Inventory Management, Time Management, Microsoft Office, Retail, PowerPoint, Inventory Control, Process Scheduler
Education
Miami Dade College 2005 — 2008
High school diploma, Architecture, 4.0
nassau bahamas
National Parkinson Foundation March 2015 - Present
Law Offices of Patrick L. Cordero, PA August 2014 - March 2015
Alorica April 2011 - August 2014
Pollo Tropical September 2010 - April 2011
Skills
Sales, Telemarketing, Financial Analysis, Cashiers, Mathworks, Call Centers, Business, Design background, ComputerEase, Finance, Accounts Payable &..., Microsoft Office, Invoice Processing, Microsoft Excel, Customer Service, Leadership, PowerPoint, Accounting, Social Networking, Time Management
Education
Florida International University 2014 — 2016
Bachelor’s Degree, Accounting and Finance
Miami Dade College 2012 — 2013
Associate of Arts (AA), Accounting
Pollo Tropical March 2006 - Present
South University 2009 - 2013
checkers drive-thru 1993 - 2004
Ogden Corporation 1988 - 1991
Skills
Customer Service, Word, Customer Relations, Budgeting, Coaching, Mentoring, Problem Solving, Team Building, Scheduling, Strategic Planning, Employee Relations, Negotiation, Purchasing, Hiring, Inventory Management, Process Scheduler, Teamwork, Recruiting, PowerPoint, Budgets, Leadership, Retail, Outlook, System Administration, Microsoft Excel, Microsoft Word, Customer Satisfaction, Event Planning, Time Management, Food & Beverage, P&L, Data Entry, Food
Education
South University 2009 — 2013
bachelor, business
Pollo Tropical January 2014 - Present
Boston Market June 2013 - December 2013
7-Eleven February 2009 - October 2012
Einstein Brothers Bagels January 2007 - December 2010
Einstein Brothers Bagels September 2007 - January 2008
Boston Market 1999 - 2007
Skills
Employee Relations, Restaurants, Recruiting, Applicant Tracking..., Customer Service, Team Building, Retail, Coaching, Human Resources, Talent Acquisition, Inventory Management, Profit, Training, Franchising, Onboarding, Hiring, Internet Recruiting, Management, Interviews, Leadership, Payroll, P&L, Employee Training, Income Statement, Customer Satisfaction
Education
City University of New York-John Jay College of Criminal Justice
BS, Criminal Justice
Wells Fargo August 2014 - Present
Walgreens August 2013 - Present
ALDO Group January 2013 - May 2013
Pollo Tropical January 2013 - May 2013
Skills
Sales, Microsoft Office, Team Building, Customer Service, Data Entry, Banking, Retail Banking, Event Planning, Microsoft Excel, Leadership, PowerPoint, Customer Satisfaction
Education
University of Central Florida 2015 — 2017
Bachelor’s Degree, Industrial and Organizational Psychology
Santa Fe Community College 2013 — 2015
Business Administration, Human Resources
Pollo Tropical
Skills
C#, English, Agribusiness, Agriculture, Microsoft Office, Agronomy, Microsoft Word, PowerPoint, Project Planning, Rural Development, Farms, Software Development, Business Planning, Negotiation, Animal Husbandry, Horses, Irrigation, Strategic Planning, Animal Nutrition, Sustainable Agriculture, Engineering, Logistics, Windows, Plant Breeding, Budgets, Gardening, Research, Horticulture, Equestrian, Forestry, Garden Design, Plant Nutrition, Agricultural Production, Dairy, Veterinary Medicine, Animal Welfare
Education
Islamic Azad University 1997 — 2001
17 out of 20, Agricultural Engineering, B.S
Pollo Tropical, Inc. January 2006 - Present
Royal Caribbean Cruise Lines 2003 - 2006
Royal Caribbean International 2003 - 2004
Fine Art Lamps September 1998 - October 2001
Pollo Tropical January 1997 - August 1998
Arby's / Triarc Restaurant Group 1991 - 1997
Southeast Bank, N.A. (now Wells-Fargo) February 1987 - May 1991
The Miami Herald September 1981 - February 1987
Skills
Onboarding, Employee Relations, Recruiting, Talent Acquisition, Talent Management, Applicant Tracking..., HRIS, Benefits Administration, Succession Planning, Employee Engagement, New Hire Orientations
Education
Florida International University 1987 — 1991
Master of Science (MS), Human Resources Development
Pollo Tropical January 2008 - Present
Skills
Microsoft Word, Research, PowerPoint, Customer Service, Microsoft Excel, Microsoft Office, Leadership, Data Analysis, Stata
Education
Florida International University 2012 — 2014
Bachelor's degree, Economics
Broward College 2008 — 2011
Associate of Arts (A.A.), Biology, General
FUSE Marketing August 2015 - Present
Pollo Tropical June 2015 - July 2015
Marsh & McLennan Companies, Inc. December 2012 - March 2015
Skills
Social Media, Leadership, Event Planning, Social Networking, Management, Public Speaking, Outlook, Microsoft Word, PowerPoint, Customer Service, Teamwork, Microsoft Office, Spanish, Accounting, Time Management, Accounts Payable
Education
Florida International University 2012 — 2016
Bachelor's degree, Marketing and Finance
Cott Beverages May 2015 - Present
Winn-Dixie February 2014 - June 2015
Pollo Tropical 2013 - February 2014
Zaxby's Inc. March 2011 - March 2013
Path of Palms Recording Studio June 2009 - October 2009
Skills
Cashiering, Food Service, Restaurants, Restaurant Management, Time Management, Inventory Management, Cooking, Customer Service, Data Entry, Food & Beverage, Customer Satisfaction, Microsoft Word, Food, Food Safety, PowerPoint, Microsoft Excel, Microsoft Office, Serve Safe Certified, Food Preparation, Telephone Skills, People Skills, ServSafe, Cash Register, Cash Handling Experience, Phone Etiquette, Inventory Control
Education
University of South Florida 2014 — 2016
Accounting
Hillsborough Community College 2011 — 2013
Associate of Arts (A.A.), Accounting and Business/Management
University of South Florida
Accounting and Finance
Pollo Tropical December 2014 - Present
Education
South University 2015 — 2019
Business Administration
Kona Grill May 2015 - Present
Pollo Tropical November 2014 - April 2015
Essence Cakery April 2011 - April 2015
MacSavers December 2006 - December 2014
Abuelos January 2010 - August 2011
Burlington Stores, Inc. February 2010 - November 2010
GTESS Corporation August 2009 - January 2010
Abuelos Mexican Restaurant January 2008 - August 2009
Skills
Sales, Food, Retail, Training, Business Strategy, Marketing Strategy, Inventory Management, Leadership, Process Improvement, Cooking, Restaurants, Food Safety, Customer Satisfaction, Food, Time Management, Teamwork, Employee Training, Microsoft Word, Customer Service, Microsoft Excel, Culinary Skills, Microsoft Office, Hospitality, Hospitality Industry, Cashiering, Wine, Profit
Education
Collin County Community College 2010 — 2013
Culinary Arts/Chef Training
MetLife May 2015 - Present
Pollo Tropical August 2012 - May 2015
University of Florida August 2011 - May 2015
Gainesville House of Beer May 2014 - August 2014
FanDuel Inc. March 2014 - May 2014
Rec Sports UF January 2012 - May 2012
Skills
Management, Leadership, Team Leadership, Sports Management, Sports Writing, Business Analysis, Social Media, Entrepreneurship
Education
University of Florida 2012 — 2015
Bachelor's Degree, Marketing
Hudson High School 2007 — 2011
Pollo Tropical October 2012 - Present
Pollo Tropical March 2006 - October 2012
Carrols Corporation 1988 - 2004
CKE Restaurants, Inc. 1985 - 1988
Skills
Restaurants, Restaurant Management, Hospitality, Team Building, Training, Multi-Unit Management, Food Service, Catering, P&L, Inventory Management, Food, Time Management, Classroom, Food & Beverage, Franchising, New Restaurant Openings, Coaching, Hiring, Food Safety, Franchise Consulting, Microsoft Office, Restaurant Operations..., Menu Development, Profit, Culinary Skills, Classroom Instruction, Human Resources, Income Statement
Education
Southwestern College 1976 — 1978
Business Administration and Management, General
Jarden Consumer Solutions June 2014 - Present
Jarden Consumer Solutions November 2010 - June 2014
Pollo Tropical August 2009 - November 2010
República October 2007 - December 2007
CSA Marketing June 2006 - May 2007
CSA Marketing May 2001 - June 2006
Skills
Marketing Strategy, Competitive Analysis, Cross-functional Team..., Management, Marketing, Strategy, Consumer Products, Product Marketing, Advertising, Brand Management, Budgets, Program Management, Team Building, Product Development, Social Media, Training, Website Building, Leadership, Event Management, Social Media Marketing, Teamwork
Education
Florida International University - College of Business 2004 — 2008
Master's, Business Administration
Florida International University 1997 — 2001
Bachelor's, Marketing
Pollo Tropical September 2015 - Present
Quality Resources, inc June 2015 - August 2015
Quality Resources, inc May 2015 - June 2015
Vici Marketing May 2013 - August 2014
Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Social Media, Public Speaking, Leadership, Research
Education
Florida State University 2012 — 2016
Bachelor's Degree, Psychology
Largo Senior High School 2008 — 2012
High School
School Board of Broward County April 2014 - Present
Center for Labor Research and Studies May 2014 - August 2014
Ashley Stewart September 2013 - March 2014
Ashley Stewart February 2013 - September 2013
Pollo Tropical December 2011 - August 2012
Skills
Microsoft Word, PowerPoint, Microsoft Excel, ArcGIS, Customer Service, Sales, Cashiering, Research, Management, Microsoft Office, Curriculum Design, Teamwork, Retail, Social Media, Training
Education
Florida Atlantic University 2015 — 2017
Master of Urban and Regional Planning, City/Urban, Community and Regional Planning
Florida International University 2013 — 2014
Bachelor of Arts (B.A.), Geography and Sociology, 3.5
University of Central Florida 2012 — 2013
Broward College 2010 — 2012
Associate's Degree, Journalism
Pollo Tropical January 2013 - March 2015
Skills
Training, Time Management, Customer Service, Social Networking, Catering, Employee Training, Restaurants, Inventory Management, Team Building, Public Speaking
Education
Hodges University 2014 — 2018
Bachelor of Business Administration (BBA)
Starbucks March 2014 - Present
Barnes & Noble August 2007 - March 2014
Wannado City July 2004 - February 2008
Pollo Tropical October 2002 - September 2004
Skills
Employee Hiring, Scheduling, Managing Employees, Managing Budget, Inventory Control, Loss Prevention, Sales Management, Training & Development, Bilingual, Visual Merchandising, Placing Inventory Orders, Receiving, Maintaining Gross Margin, Event Planning, Customer Relations, Operations Management, Promotional Products, Management
Education
Broward Community College 2005 — 2012
A.A
Wawa, Inc. August 2013 - Present
Pollo Tropical April 2012 - August 2013
Spinnaker Resorts April 2012 - November 2012
Skills
Public Speaking, Customer Service, Business Innovation, Money Management, Team Leadership, Customer Satisfaction, Customer Engagement, Team Management, Sales, Sound Engineering, Songwriting, Beat Making, Broadcast Engineering, Pianist
Education
Orlando Tech 2011 — 2013
Certificate of Completion, Audio Engineering, Broadcast Announcer
University High in Orlando, Fl 2012 — 2013
High School
United States Army Reserve June 1999 - Present
Checkers Drive In Restaurants February 2012 - June 2015
Pollo Tropical July 2006 - February 2012
Papa Gino's 2006 - 2006
DeWolf Tavern March 2005 - September 2005
Sheraton September 2004 - March 2005
Edgewood Manner Bed and Breakfast October 2001 - November 2004
Westin Hotels & Resorts September 2001 - June 2004
Walt Disney World February 2003 - September 2003
Skills
Menu Development, Procurement, Research, Recipes, Culinary Skills, Food, Food Service, Restaurants, Cooking, Food Safety, Food & Beverage, Restaurant Management, Food Industry, Hospitality, Sanitation, Catering, Cuisine, Food Science, Leadership, ServSafe, HACCP, Multi-unit, New Restaurant Openings, Serve Safe Certified, Flavors, Fine Dining, Banquets
Education
Stetson University 2015 — 2016
Master of Business Administration (M.B.A.)
Johnson and Wales University 2003 — 2006
B.A.S, Culinary Nutrition
Johnson & Wales University 2001 — 2003
A.A.S, Culinary Arts
Haines City High School 1996 — 2000
Diploma, High School
Fullscreen, Inc March 2014 - Present
Film Industry January 2013 - December 2014
SPARTAN SECURITY SERVICES LTD October 2012 - October 2013
Aldin Transportation Inc. February 2012 - October 2012
Michaels Stores, Inc. April 2012 - June 2012
Rudco Transportation April 2011 - January 2012
Pollo Tropical April 2009 - July 2010
Burger King Corporation April 2008 - June 2008
Skills
Video Production, Entertainment, Editing, Followership, YouTube, Social Skills, Video Editing, Video, Social Media, Customer Service, Microsoft Office, Social Media Marketing, Social Networking, Film Production
Education
Passaic County Community College 2014 — 2016
Associate's degree, Liberal Arts, Sophomore
Bergen Community College 2009 — 2011
General studies, Liberal Arts and Sciences, General Studies and Humanities
Rakuten Marketing January 2015 - Present
MonAlarm LLC November 2014 - Present
Foundry 119 November 2014 - June 2015
Pollo Tropical November 2014 - June 2015
Digiration December 2013 - April 2015
The iLS network June 2014 - March 2015
Digital Brands Inc. June 2014 - December 2014
University of Florida, Department of Housing and Residence Education August 2013 - December 2014
Fractl September 2014 - October 2014
Samuel P. Harn Museum of Art at the University of Florida January 2014 - April 2014
Skills
Social Media, Advertising, Blogging, Copywriting, Editing, Event Planning, Social Networking, Marketing, Creative Writing, Writing, Photoshop, Public Speaking, InDesign, Publishing, Customer Service, Newspapers, Sales, AP Style, Storytelling, Communication, Promotions, Fiction Writing, Affiliate Marketing, Management, Data Analysis, Account Management
Education
University of Florida 2011 — 2014
Bachelor of Science (B.S.), Advertising, 3.95
University of Florida 2011 — 2014
Bachelor of Arts (B.A.), English Language and Literature, General, 3.95
University of London 2014 — 2014
Advertising, 4.0
F.W. Springstead High School 2007 — 2011
High School Diploma, 4.3
Paulina Phommahaxay Designs January 2010 - Present
Pollo Tropical November 2014 - March 2015
eWorks May 2012 - June 2012
Skills
Photoshop, InDesign, Illustrator, Typography, Logo Design, Illustration, Adobe Creative Suite, Layout, Posters, Graphics, Corporate Identity, Web Design, Digital Illustration, Vector Illustration, Business Cards
Education
Art Institute of Fort Worth 2012 — 2015
Graphic Design
Westwood College-Ft Worth 2010 — 2012
Bachelors of Science, Visual Communications
Haskell June 2011 - Present
Pollo Tropical May 2010 - June 2011
Dell January 2007 - May 2010
Skills
PHR, HRIS, Employee Relations, Performance Management, EEO, Talent Acquisition, EEOC, Affirmative Action, FLSA, Employee Orientations, I-9 Compliance, Diversity, Reports, Spreadsheets, Job Descriptions, Performance Measurement, Goal Setting, Learning Management, Organizational Learning, Pay for Performance, MBA, Compliance, Compensations, Training, Employee Wellness, Online Research, Data Analysis, College Recruiting, HR Project Management, Learning Management...
Education
Northcentral University 2012 — 2015
Doctor of Business Administration (DBA), Human Resources Management (HRM)
University of North Florida 2009 — 2011
Master of Business Administration (MBA), Human Resources Management and Services, 3.8
The College of New Jersey 2001 — 2003
Bachelor's degree, Business Administration and Management, General, 3.4
Hopewell Valley Central High School 1997 — 2001
Diploma, General Education, 3.8
Kids Cub House Of Lutz 2013 - 2014
Pollo Tropical June 2013 - October 2013
Popeyes Louisiana Kitchen, Inc. January 2010 - January 2011
Popeyes Louisiana Kitchen, Inc. July 2009 - January 2010
Skills
Early Childhood..., Telephone Skills, Fax, Copying, Communication Skills, Food Service, Managerial, Highly detail oriented, After School Programs, Microsoft Word, PowerPoint, Filing, Lesson Planning, Data Entry, Accurate Record Keeping, Leadership, Cashiering, Customer Service, Research, Employee Training, Inventory Control, Supervisory Skills
Education
Sawyer School 2007 — 2009
Trade School, Medical Office Assistant/Specialist
Urban League Of Greater Hartford 2008 — 2008
General Studies
Buffalos Southwest Cafe March 2014 - September 2014
Pollo Tropical March 2013 - July 2013
BVT Equity Holdings, Inc., U.S. Real Estate Equity Provider May 2012 - November 2012
Riverside Pizza January 2012 - May 2012
Little Caesars Pizza February 2010 - May 2011
Bogan Park June 2009 - August 2009
Skills
Tax, Tax Returns, Customer Service, Tax Preparation, PowerPoint, Microsoft Office, Leadership, Financial Analysis, Marketing, Teamwork, Microsoft Excel, Research, Finance
Education
University of Georgia - Terry College of Business 2013 — 2015
Bachelor's degree, Risk Management and Insurance, 3.3/4.0
Kennesaw State University - Michael J. Coles College of Business 2011 — 2013
Hebron High School 2007 — 2011
Pollo Tropical March 2014 - Present
Buffalo's Cafe March 2013 - 2014
Cafe Intermezzo 2012 - February 2013
Ruby Tuesday 1993 - 2012
Avalon Homes 1996 - 1999
Sheraton 1985 - 1987
Skills
Food Service, Restaurants, Menu Development, Management, Restaurant Management, Team Leadership, Multi-unit, Leadership, Profit, Sales, Sales Management, Marketing, Team Building, Food, Budgets, Customer Service, Training, Hospitality, New Restaurant Openings, Food & Beverage, Hiring, Inventory Management, Labor Control, Income Statement, Franchising, Customer Satisfaction, Hospitality Management, Fine Dining, Catering, Serve Safe Certified, Franchise Consulting, P&L, Culinary Skills, P&L Management, Employee Training, Food Cost Management, Wine, ServSafe, Food Preparation, Bartending, Sanitation, Hospitality Industry, Food Safety
Education
University of New Orleans
Tunie's Natural Grocery & Vitamin Market July 2015 - Present
H&R Block December 2013 - Present
Everglades University August 2010 - June 2011
Everglades University March 2008 - April 2009
BrandsMart USA August 2007 - May 2008
Pollo Tropical May 2006 - January 2007
Albertsons January 2006 - March 2006
McDonald's Corporation April 2005 - July 2005
Skills
Customer Service, Front-end, Internet, Keyword Research, Microsoft Word, Social Networking, Nutrition, PowerPoint, 10 Key, Microsoft Office 2007, Office 2010, Oral & Written..., Organization &..., Cashiering, Bilingual, Job Search, Flyers, Student Government, Volunteering, Microsoft Office
Education
Everglades University 2007 — 2011
Bachelor of Science (B.S.), ALTERNATIVE MEDICINE
BLANCHE ELY HIGH 2003 — 2007
Southern Wine & Spirits September 2013 - Present
Pollo Tropical January 2012 - September 2013
Impact PR November 2011 - January 2012
Marsh Landing Country Club 2008 - 2011
Skills
Social Media Marketing, Marketing, Direct Mail
Education
University of North Florida 2006 — 2010
Bachelor of Arts (BA), International Studies, English, Spanish
Universidad de Cantabria
Spanish
Pollo Tropical February 2011 - Present
Staton Designs July 2010 - Present
Suspens Recording May 2002 - Present
Onboard Media 2010 - 2010
Skills
Illustrator, InDesign, Graphic Design, Advertising, Editing, Photoshop, Photos, Promotions, Music Production, Music Videos, Music Education
Education
Miami International University of Art and Design 2010 — 2012
Graphic Design, PhotoShop, Indesign, Illustrator, Dreamweaver
Temple University - Fox School of Business and Management 1993 — 2002
Marketing, Marketing
Pollo Tropical October 2010 - Present
Law Offices of Andre Rouviere August 2007 - August 2010
Apple October 2008 - July 2009
Skills
planning..., updating files, planning organizational..., organizing tasks, creating new ideas, handling detail work, editing work, collecting money, interpreting languages, speaking to the public, raising funds, listening to others, supporting others, Public Speaking, PowerPoint, Microsoft Office, Time Management, Spanish, Teamwork, Planning..., Supporting Others, Social Networking, Fundraising, Customer Service, Editing, Data Entry, Event Planning, Training, Administration, Sales, Outlook, Microsoft Word, Employee Relations, Team Building, Leadership
Education
Dade Medical College-Hialeah 2005 — 2008
Associate of Science
Pollo Tropical June 2014 - August 2014
Skills
Microsoft Office, Hospitality
Education
University of South Florida 2014 — 2018
Marketing
University of South Florida 2014 — 2018
Marketing
Pollo Tropical June 2014 - August 2014
Skills
Microsoft Office, Customer Service, Microsoft Excel, Microsoft Word, PowerPoint, Public Speaking
Education
University of South Florida 2014 — 2021
Marketing
University of South Florida 2014 — 2019
Marketing
Dunkin' Brands July 2013 - Present
Genco Development - dba Five Guys Burgers & Fries September 2012 - July 2013
Pollo Tropical July 2010 - September 2012
Starbucks Coffee Co February 2000 - July 2008
Houlihan's Restaurant Group 1990 - 2000
Gilbert-Robinson, Houlihan's 1990 - 2000
Houlihan's Restaurants, Inc. 1990 - 2000
Skills
Leadership, Retail, Management, Multi-unit, Coaching, Time Management, P&L, Inventory Management, Income Statement, Negotiation, Training, Operations Management, Customer Satisfaction, Hiring, Team Building, Multi-Unit Management, Profit, Hospitality, Merchandising, Business Planning, Store Management, Inventory Control, P&L Management, Food Service, Loss Prevention, Food, Driving Results, Franchising, Employee Training, Restaurant Management, Store Operations, District Management, New Store Development, Restaurants, Franchise Consulting, New Store Openings, POS, Food & Beverage, Accountability, Process Scheduler, Recruiting, Visual Merchandising, People Development, Menu Development, Sales
Education
County College of Morris 1983 — 1985
Pollo Tropical April 2012 - Present
Souper Salad / Grandy's October 2008 - December 2011
Pizza Inn January 2003 - October 2008
Skills
Leadership, Sales Management, Restaurant Management, Advertising, Franchise Consulting, Customer Service, Food & Beverage, Budgets, Team Building, Brand Management, Marketing Communications, Hospitality, Income Statement, Marketing, Food Service, Retail, Sales, Social Media Marketing
Education
University of Oklahoma 1977 — 1981
Independent Business Consulting April 2010 - Present
Moet Hennessy USA September 2000 - March 2010
Pollo Tropical 1998 - 2000
Sun-Sentinel 1997 - 1998
Ameritherm November 1994 - December 1996
Education
University of Rochester - Simon Business School 1992 — 1994
MBA, Corporate Finance, Operations
University of Michigan 1982 — 1986
BSIOE
Caseville
Church Street District February 2012 - Present
Pollo Tropical 2011 - February 2012
The Marketing Shop May 2011 - October 2011
Where Magazine 2008 - 2011
the Florida Mall March 2002 - June 2006
Skills
Event Planning, Hospitality, Market Planning, Public Relations, Event Management, Marketing Strategy, Marketing, Sales, Social Networking, Business Development, Media Relations, Advertising, Social Media, Hospitality Management, Account Management, Restaurants, New Business Development, Social Media Marketing, Customer Service, Hotels, Online Advertising, Time Management, Team Building, Customer Satisfaction, Online Marketing, Tourism, Food & Beverage, Retail, Trade Shows, Corporate Events, Budgets, Strategic Planning, Sales Management, Fundraising
Education
Johnson & Wales University 1970 — 1972
Bristol High School 1967 — 1970
Pollo Tropical October 2006 - February 2008
Ritz Carlton December 2002 - November 2006
Bloomingdales October 2000 - October 2003
Sodexho Marriot March 1996 - November 2000
Education
Johnson & Wales University 2002 — 2007
n/a May 2008 - Present
Pollo Tropical March 2011 - March 2012
Burger King Corporation February 2007 - March 2008
Skills
Microsoft Excel, Customer Service, Retail, Microsoft Office, PowerPoint, Microsoft Word, Sales, Sales Management, Merchandising, Inventory Management, Negotiation, Social Media, Marketing Strategy, Account Management, Marketing, Strategic Planning, Budgets, Event Planning, New Business Development, Team Building, Outlook, Event Management
Education
Camden County College 2004 — 2006
n/a
Marsh & McLennan Companies, Inc. April 2007 - Present
Pollo Tropical 1997 - 2007
PCA Healthplans December 1994 - July 1997
Deloitte & Touche 1989 - 1991
Education
University of Miami - School of Business 1986 — 1989
Bachelor of Business Administration (B.B.A.), Accounting
La Salle High School 1982 — 1986
Pollo Tropical June 2012 - Present
Pollo Tropical December 1997 - June 2012
Expert Software September 1996 - December 1997
Skills
Marketing Strategy, Market Planning, Product Marketing, Marketing, Social Media Marketing, Marketing Communications, Online Marketing, Advertising, Sales, Social Media, Leadership, Strategic Planning, Retail, Social Networking, Event Planning, Public Relations, New Business Development, Budgets, Sales Management, Brand Management, Team Building, Management
Education
Florida International University - College of Business 1993 — 1996
Bachelors, Business Administration
Miami Sunset Senior High School 1987 — 1990
Dunkin' Donuts Franchise June 2007 - Present
Triton College August 2001 - Present
Robert Pyrce Consulting Inc. January 1985 - Present
Dunkin' Brands December 1996 - June 2007
Pollo Tropical 1994 - 1997
Skills
Start-ups, Strategic Leadership, Franchising, Restaurant Management, Multi-unit, Food Service, P&L, Profit, P&L Management, Profitability, Restaurants, Food, Food & Beverage, Talent Acquisition, Leadership Development, Coaching, Mentoring, Strategic Planning, Team Building, Hiring, Organizational..., Business Planning, Budgeting, Business Strategy, New Business Development, Hospitality, Operations Management, Retail, Cross-functional Team..., Employee Relations, Negotiation, Succession Planning, Vendor Relations, Retail Management, Management Consulting, Contract Negotiations, Team Leadership, Problem Solving, Market Planning, QSR, Customer Relations, Performance Management, Budget Management, Forecasting, Staff Training, Public Speaking, Change Management, Customer Service, Vendor Management, Income Statement
Education
Northern Illinois University
MBA, Economics, Business Management, Marketing
St. Joseph's College (IN)
BS, -Economics BS, -Business Management
Pollo Tropical June 1997 - Present
World-Wide Catering May 1992 - May 1997
Norwegian Cruise Line December 1989 - April 1992
Burger King Corporation November 1985 - April 1989
Campbell Soup Company June 1983 - November 1985
Skills
Food Service, Food, Ingredients, P&L Management, Product Development, Culinary Skills, Food Safety, Food & Beverage, Restaurants, P&L, Leadership, Strategic Planning, Income Statement, Retail, Inventory Management, Food Processing, Food Science, Marketing Strategy, Franchising, Purchasing, Team Building, Food Industry, Management, Contract Negotiation, Market Planning, Hospitality, Sanitation, Restaurant Management
Education
Rutgers University-New Brunswick
B.S., Food Science
University of Miami
M.B.A., Business Administration
Self Employed September 2014 - Present
Self Employed July 2004 - August 2014
Texas Roadhouse January 2002 - January 2004
Texas Roadhouse July 1998 - January 2002
Pollo Tropical January 1995 - July 1998
Education
University of Miami - School of Business 1992 — 1994
MBA
University of Miami - School of Business 1988 — 1992
BBA
Johnson & Wales University 2011 - Present
Urban Forager, LLC. January 2011 - Present
RATIONAL USA 2010 - Present
Centerplate July 2013 - September 2014
Pollo Tropical 2008 - 2010
Pollo Tropical 2005 - 2009
Skills
Food Systems Throughput..., Efficient Operations..., Independent Consultant, PowerPoint, Microsoft Excel, Microsoft Word, Outlook, Micros, Mac, Windows, Research, Self-driven, Negotiation, Food, Hospitality, Marketing, Leadership, Event Planning, Management, Catering, Event Management, Menu Development, Social Media, Training, Marketing Strategy, Restaurants, Social Media Marketing, Customer Service
Education
Florida International University - College of Business Administration 2000 — 2002
M.B.A., Marketing - Decision Science
Johnson & Wales University, R.I. College of Business 1992 — 1996
Bachelor of Science (B.S.), Foodservice Entrepreneurial Management
Johnson & Wales University R.I. College of Culinary Arts 1992 — 1994
Associates in Applied Science (AAS), Culinary Arts
Pollo Tropical Payroll AdministratorPollo TropicalFebruary 1997 - December 2009
Education
Siena Heights University 1981 — 1983
AA, Spanish
Arkansas Electric Cooperative Corp. December 2014 - Present
AeroTurbine, Inc. June 2014 - June 2014
Pollo Tropical January 2012 - May 2014
Pollo Tropical January 2011 - December 2011
Pollo Tropical March 2003 - December 2010
Skills
PeopleSoft, HRIS, Human Resources, Applicant Tracking..., Employee Engagement, Employee Relations, HR Policies, Hiring, Microsoft Office, New Hire Orientations, Onboarding, Recruiting, Training, Succession Planning, Employee Training, Talent Acquisition, Talent Management, Personnel Management, Benefits Administration, Payroll, Performance Management, Time Management, Employee Benefits
Education
Miami Dade College 2009 — 2011
AA, Business Administration
Pollo Tropical January 2010 - Present
Skills
Marketing Communications, Social Media, Social Media Marketing, Public Relations, Marketing, Advertising, Event Planning, Marketing Strategy
Education
Florida International University
Mass Communications, Advertising
Pollo Tropical October 2014 - Present
FOOD February 2014 - April 2014
Denny's February 2013 - January 2014
Classic Cafe Cuisine dba Dennys February 2011 - February 2013
DenTex May 2009 - September 2010
Denny's January 1993 - December 2008
Skills
Multi-unit, Restaurants, Franchise Consulting, Restaurant Management, Franchising, Food Service, Food & Beverage, Food, Menu Development, Profit, Team Building, Operations Management, Hospitality, New Restaurant Openings, Process Scheduler, Budgets, Food Safety, Retail, Inventory Management, Income Statement, Customer Satisfaction, Leadership, Training, Employee Relations, P&L, Coaching, Hiring, P&L Management, Culinary Skills, Sales, Catering, Cooking, Management, Customer Service, Employee Training, Hospitality Management, Forecasting, Purchasing, Multi-Unit
Education
Catonsville Community College
Evolution1 & Women's Health USA January 2011 - Present
Pollo Tropical December 2009 - November 2010
The Hartford August 2008 - September 2009
Buckley, Richardson & Gelinas June 2007 - May 2008
Tyler Cooper & Alcorn May 1998 - June 2007
Education
Morse School of Business 1993 — 1994
Certificate, Paralegal Studies
Johnson and Wales University 1981 — 1983
2 B.S., (1) Hotel Restaurant Management; and (2) Restaurant Food Service Management
Bay Path College 1979 — 1981
A.S., Business Administration & Management
Windsor High School 1977 — 1979
General
Gus' Woodworking January 2009 - Present
Pollo Tropical April 2006 - November 2008
McDonald's Corporation April 1989 - January 2001
Skills
Mathematics, Construction, Woodworking, Renovation, Scheduling, Budgeting, Construction Management, Contract Negotiation, Coordination, Planning, Microsoft Office, Proposal Writing, Change Orders, Permitting, Remodels, Value Engineering, Cost Control, Contract Management, Pre-construction, Zoning, Submittals, Excel, Construction Estimating, Architectural Drafting, Carpentry, MS Project, Site Planning, Site Development, Building Codes, Architectural Drawings, Budgets, Construction Drawings, Entitlements, Process Scheduler, Tenant Improvement, LEED AP, Site Plans, Real Estate Development, Microsoft Excel, Project Bidding, Project Estimation, Demolition, CPM Scheduling, Design-Build, Cost Management, Construction Engineering, SketchUp, Design Management, Blueprint Reading, Estimates
Education
Hillsborough Community College
La Salle University
BS, Civil Engineering
Pollo Tropical November 2010 - February 2011
A& B Marketing Temp December 2009 - January 2010
· Computer Data entry December 2007 - January 2009
Education
Florida State College at Jacksonville 2009 — 2013
AA, Business Management
Florida State College at Jacksonville 2009 — 2011
Hodges University January 2014 - Present
Pollo Tropical October 2013 - Present
Molina inc May 2012 - Present
Steak n Shake April 2012 - May 2012
Arby's Restaurant Group November 2011 - March 2012
Skills
Customer Service, Microsoft Excel, Microsoft Office, Microsoft Word, PowerPoint
Education
Hodges University 2012 — 2014
Business Administration and Management, General
Richard Milburn High 2009 — 2011
High school Diploma
Harbor Freight Tools November 2011 - Present
Harbor Freight Tools November 2011 - Present
Pollo Tropical February 2009 - November 2011
Barnes & Noble February 2005 - March 2009
Skills
Inventory Management, Customer Service, Customer Satisfaction, Inventory Control, Retail, Food Service, Merchandising, Loss Prevention, Store Management, Restaurants, Retail Sales, Time Management, Visual Merchandising, Food, Data Entry, Team Building, Microsoft Word, Outlook, Microsoft Excel, Microsoft Office, Recruiting, Payroll, P, Sales, Profit, Cashiering, Hiring, Training, Employee Training, Teamwork, Telephone Skills, Hospitality
Education
Bergen Community College 1997 — 1999
Associates, Culinary Arts
Clifton High School 1993 — 1997
General, General
Pollo Tropical June 2013 - Present
Souper Salad March 2011 - May 2013
Souper Salad 2010 - 2011
Souper Salad 2006 - 2010
Skills
Multi-unit, Franchising, Food, Hospitality, New Restaurant Openings, Hiring, Training, Recruiting, Labor Control, Full P&L Responsibility, Strategic Planning, Customer Service, Catering, Food, Franchise Consulting, Income Statement, Multi-Unit, Team Building, P, Restaurant Management
Education
Northern Virginia Community College 1994 — 1996
Accounting and Business/Management
OfficeTeam June 2014 - July 2014
Las Fajitas July 2013 - December 2013
Trade National June 2013 - June 2013
Pollo Tropical May 2012 - September 2012
Barnes & Noble College December 2010 - January 2011
Sonic Drive-In June 2009 - March 2010
Skills
Band, Organization, Music, Music Theory, Accounting Principals, Orchestral Music, Marketing, Customer Service, Moderate Japanese, Copyright Law, Applied Mathematics, Piano, Flute, multicultural diversity..., Food Service, Web Based Operations, Microsoft Office, Cash Handling Experience, Music Production, Bands, Microsoft Excel, Music Industry
Education
Florida Atlantic University 2010 — 2016
Commercial Music BA, Business Track, minor in Business Administration, Music, GPA of 3.6
Crystal River High School 2006 — 2010
High School Diploma, Summa Cum Laude
Early Learning Coalition of Miami-Dade/Monroe November 2014 - Present
MDR Associates December 2010 - October 2014
Towers Watson March 1998 - November 2006
Pollo Tropical July 1994 - July 1997
Skills
Budgets, Process Improvement, Strategic Planning, Financial Reporting, Forecasting, Accounting, Auditing, Accounts Receivable, Microsoft Excel, Managerial Finance, Payroll, Quickbooks, Recruiting, Budgeting, Excel, Financial Management, Accounts Payable, Financial Analysis, Microsoft Office, Administration, Access, Word, Executive Management, PowerPoint, Problem Solving, Operations Management, Contract Management, Organizational..., Business Planning, Mentoring, Facilities Management, SmartDraw, Lawson General Ledger, OPUS Records Management, QuickBooks, Management
Education
University of Miami 1979 — 1983
Bachelor of Arts, Marine Affairs
H&R Block January 2012 - Present
Pollo Tropical August 2010 - Present
Designs by Carmen January 2008 - December 2010
Skills
Time Management
Education
Seminole Community College 2011 — 2011
Business Administration and Management, General
Belhaven University
Belhaven University
Belhaven University
Direct airline services October 2011 - Present
Pollo Tropical March 2010 - June 2011
Education
FastTrain of Pembroke Pines 2012 — 2013
Pollo Tropical December 1997 - December 2014
Skills
Microsoft Office, English, Customer Service, Microsoft Excel, Microsoft Word, Communication
Education
St. Thomas University
Bachelor's degree, Business Administration and Management, General
Self-employed 2010 - Present
Pollo Tropical February 1999 - February 2012
Education
Universidad Centroamericana, Managua 1979 — 1984
Bachelor's degree
Comcast August 2011 - Present
Team lead Comcast August 2011 - Present
IRT May 2009 - August 2011
Florida Career College August 2008 - May 2009
Burger King April 2006 - August 2008
Miami Dade College June 2005 - September 2007
Pollo Tropical January 2005 - April 2006
Skills
Bilingual, Microsoft Word, Microsoft Excel, PowerPoint, Typing, Team Leadership, Customer Service, Asset Managment, Supervising, Inventory Control, Cash Management
Education
Miami Dade College 2005 — 2007
Associate of Arts (A.A.), Education
miami jackson senior high school 2001 — 2005
high school diploma
Primerica January 2012 - August 2012
Pollo Tropical 2011 - 2012
Education
Broward Community College
Business Administration and Management, General
Pollo Tropical February 2013 - Present
Taco Bell May 2009 - February 2013
Mall of Georgia Ford May 2006 - April 2009
Clover Lee Farm April 2004 - March 2006
Burger King Corporation August 1996 - January 2004
FPS Inc Franchise of Burger King 1987 - 1996
Skills
Operations Management, Training, Sales, Project Management, Financial Analysis, Presentations, Auditing, Coaching, planning, Project Planning, Customer Satisfaction, Profit, Franchising, P&L Management, Retail, Income Statement, Management, Restaurants, Inventory Management, Multi-unit, Multi-Unit, P&L, Team Building
Education
University of Massachusetts, Amherst
University of Massachusetts, Amherst
BFA
Southern transport group December 2012 - March 2013
Dollar Tree Stores March 2011 - November 2011
Pollo Tropical November 2007 - May 2008
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Research, Customer Service, English, Windows, Event Planning, Teaching, Editing, Programming, Time Management, Public Speaking
Education
Miami Dade College 2012 — 2015
Everest 2010 — 2011
Associate's degree, Applied Management
Everest 2009 — 2010
Certificate, Medical Insurance Billing and Coding
Pollo Tropical April 2010 - Present
Milton Construction Co March 1998 - April 2010
Education
University of Florida 1975 — 1978
School Of Contruction
Rehrig Pacific Logistics 2012 - 2013
Pollo Tropical November 2010 - January 2012
Education
Jamestown Community College 1996 — 1997
Human Services, General
neberorhood walmart April 2013 - Present
Boston Market November 2010 - Present
Pollo Tropical July 2007 - October 2008
Taco Bell April 1997 - May 2007
Skills
Cleaning, greeter, Babysitting, dog sitter, Ushering, Cooking, Food Preparation
Education
santa monica high school 1979 — 1981
special educatoon i was a student because i am learning disabled
Santa Monica College
Pollo Tropical August 2015 - Present
holly hill food market August 2011 - April 2012
KFC March 2001 - May 2003
rocky's pizza and sub shop February 1995 - March 2000
Rocky's Pizza and Sub Shop February 1995 - March 2000
Skills
Customer Service
Education
Daytona State College 2015 — 2019
Associate of Arts (A.A.), Culinary Arts/Chef Training
Jonesboro high school 1988 — 1992
high school diploma, Woodworking, 2.7
J Milton and Associates January 2014 - Present
Pollo Tropical April 2010 - September 2013
Milton Construction March 1998 - April 2010
Pollo troipcal January 1994 - March 1998
Skills
Construction, Facilities Management, Process Scheduler, Budgets, Construction Management, Contract Negotiation, Value Engineering, Contract Management, Contractors, Pre-construction
Education
University of Florida 1977 — 1979
Contruction Management
Pollo Tropical January 2012 - Present
Aeropostale December 2009 - October 2011
Skills
Communication, Fast-paced, Learning Quickly, Sales Management, Computer Repair, Computer Maintenance, Positive Team Player, Positivity
Education
Broward Community College 2012 — 2014
Alonzo and Tracy Mourning Senior High 2009 — 2012
High School Diploma
Pollo Tropical October 2012 - December 2013
Skills
Team Leadership, Management, Sales, Marketing
Education
Florida International University 2013 — 2016
G. Holmes Braddock Senior High
Pollo Tropical
Skills
Coached 12-14 year olds..., Hillmyer-Tremont...
Education
Florida Gulf Coast University 2014 — 2017
Edison Community College 2014 — 2014
Pollo Tropical May 2014 - Present
Skills
Microsoft Office, Customer Service, Microsoft Excel, Management, Microsoft Word, PowerPoint, Public Speaking, Research, Project Management, Leadership
Education
Keiser University-Ft Lauderdale 2013 — 2014
associate degre in culinary arts
Keiser University-Ft Lauderdale 2013 — 2014
GameStop November 2014 - Present
The Home Depot March 2014 - October 2014
Target February 2014 - April 2014
Pollo Tropical March 2013 - April 2013
Joey's Landscaping Service July 2010 - September 2011
Skills
Assembler, Landscaping, Food Preparation, Food & Beverage, Food, ServSafe, Restaurant Management, Food Service, Cashiering, Restaurants, Serve Safe Certified, New Restaurant Openings, Cooking, Micros, Food Safety, Catering, Microsoft Office, Microsoft Excel, Microsoft Word
Education
Miami Dade College 2010 — 2012
Hialeah High School 2003 — 2008
High School Diploma, Liberal Arts and Sciences/Liberal Studies
Management Professionals of Texas July 2014 - Present
Carlstedt's LLC April 2013 - March 2014
The Body Shop June 2012 - March 2013
Pollo Tropical July 2011 - May 2012
Education
Palm Beach State College 2011 — 2013
Associate of Arts (AA)
Popeyes Louisiana Kitchen August 2013 - Present
Church's Chicken June 2008 - April 2011
Pollo Tropical 2004 - 2007
Education
Instituto de Banca y Comercio Inc
integral bancario
Bealls October 2012 - August 2013
Pollo Tropical February 2012 - September 2012
Education
Broward College 2011 — 2018
Pollo Tropical June 2013 - Present
Skills
Financial Accounting, Cost Accounting, Accounting, Cash Management, Financial Analysis, Microsoft Excel, Inventory Management, Budgets, Cash Flow, QuickBooks, Bookkeeping, Time Management, Financial Statements, Accounts Payable, Account Reconciliation, Administration, Accounts Receivable, General Ledger, Tax Preparation
Education
Florida Atlantic University 2010 — 2014
Bachelor of Business Administration (BBA), Accounting
Miami International Airport June 2014 - Present
Pollo Tropical October 2010 - June 2014
Wendy's/Arby's Group, Inc. February 2004 - September 2010
Skills
Customer Service, Restaurants, Inventory Management, Team Building, Hospitality, Food, Restaurant Management, Budgets, Training, Food, Hiring, Food Safety, Customer Satisfaction, Microsoft Office, Microsoft Excel, Profit, Leadership, PowerPoint, Strategic Planning, Employee Training, Public Speaking, P
Education
Universidad 'Santa María' 1990 — 1995
Bachelor of Laws (LL.B.)
Jimmy John's August 2014 - Present
Pollo Tropical 2012 - 2013
Education
Keiser University-Miami 2014 — 2016
Bachelor of Science (B.S.), Sports Medicine & Fitness Technology
Keiser University-Ft Lauderdale 2012 — 2014
Associate of Science (A.S.), Sports Medicine & Fitness Technology
Wells Fargo November 2013 - Present
Five Guys Enterprises April 2013 - November 2013
Pollo Tropical December 2012 - June 2013
Skills
Customer Service, Customer Satisfaction, Sales, Microsoft Office, Sales Operations, Store Operations, Customer Relations, Banking, Accounting, Management, Sales Process, Retail Sales, Branch Banking, Teller Operations, Leadership, Team Leadership, Strategic Leadership, Coaching
Education
Park vista community high school 2011 — 2012
High school diploma, General
Palm Beach State College
Aerospace, Aeronautical and Astronautical Engineering
Papa Johns July 2015 - Present
Pollo Tropical July 2014 - Present
Zaxby's Inc. December 2011 - July 2014
Skills
Customer Service, Cash Handling, Cooking, Food, Catering, Time Management, Food Safety, Microsoft Word, Management, Restaurants
Education
University of Florida 2015 — 2016
Bachelor's degree, Microbiology, General, Junior
Santa Fe College 2012 — 2015
Associate of Arts (A.A.), Pre-Pharmacy Studies
Buchholz High School 2008 — 2011
High School Diploma, General Studies