Sykes Home Powered by Alpine Access
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Sykes Home Powered by Alpine Access Employees
Employee
Years
Job
Industry
Carrie Steuart, PMP® Carrie Steuart, PMP®'s Sykes Home Powered by Alpine Access Experience September 2012 - June 2014
Job Project Management / Client Services Professional
Industry Outsourcing/Offshoring
Experience
Teleperformance November 2014 - Present
Sykes Home powered by Alpine Access September 2012 - June 2014
ESM September 2010 - September 2012
DIRECTV May 2009 - April 2010
Verizon June 2007 - December 2008
Verizon (formerly MCI) April 2000 - June 2007
Verizon (formerly MCI) October 1997 - April 2000
Skills
Customer Retention, Client Services, Call Center, Vendor Relations, Process Improvement, Certified Project..., Project Management, Contract Negotiation, Customer Service, Leadership, Training, Direct Marketing, Quality Assurance, Cross-functional Team..., Financial Services, Vendor Management, Call Centers, Coaching, Project Planning, Program Management, Telecommunications, B2B, CRM, Budgets, Team Leadership, PMP, Marketing, Market Research, Customer Satisfaction, Team Building, Analysis, Forecasting, Data Analysis, Account Management, Time Management, Employee Training, Strategy, Event Planning, Operations Management, Customer Experience, Business Development, Outsourcing, Business Process..., Business Analysis, Performance Management, Software Documentation, Analytics, Team Management, Product Management, Requirements Gathering
Education
Hood College
BA, Liberal Arts
Project Management Institute
PMP
The Dale Carnegie Course
Univeristy of Edinburgh, Scotland
Teleperformance November 2014 - Present
Sykes Home powered by Alpine Access September 2012 - June 2014
ESM September 2010 - September 2012
DIRECTV May 2009 - April 2010
Verizon June 2007 - December 2008
Verizon (formerly MCI) April 2000 - June 2007
Verizon (formerly MCI) October 1997 - April 2000
Skills
Customer Retention, Client Services, Call Center, Vendor Relations, Process Improvement, Certified Project..., Project Management, Contract Negotiation, Customer Service, Leadership, Training, Direct Marketing, Quality Assurance, Cross-functional Team..., Financial Services, Vendor Management, Call Centers, Coaching, Project Planning, Program Management, Telecommunications, B2B, CRM, Budgets, Team Leadership, PMP, Marketing, Market Research, Customer Satisfaction, Team Building, Analysis, Forecasting, Data Analysis, Account Management, Time Management, Employee Training, Strategy, Event Planning, Operations Management, Customer Experience, Business Development, Outsourcing, Business Process..., Business Analysis, Performance Management, Software Documentation, Analytics, Team Management, Product Management, Requirements Gathering
Education
Hood College
BA, Liberal Arts
Project Management Institute
PMP
The Dale Carnegie Course
Univeristy of Edinburgh, Scotland
Paula Lawrence Paula Lawrence's Sykes Home Powered by Alpine Access Experience April 2014 - Present
Job Consumer Services Professional
Industry Consumer Services
Experience
Sykes Home powered by Alpine Access April 2014 - Present
West At Home 2010 - April 2014
DeKalb Medical March 2005 - April 2011
Verizon Wireless July 1994 - June 2001
Skills
Supervisory Skills, Time Management, Financial Analysis, Telecommunications..., Entrepreneurship
Education
Walden University 2012 — 2019
Human Services, General
Dekalb Technical College 2007 — 2008
Cosmetology/Cosmetologist, General
Sykes Home powered by Alpine Access April 2014 - Present
West At Home 2010 - April 2014
DeKalb Medical March 2005 - April 2011
Verizon Wireless July 1994 - June 2001
Skills
Supervisory Skills, Time Management, Financial Analysis, Telecommunications..., Entrepreneurship
Education
Walden University 2012 — 2019
Human Services, General
Dekalb Technical College 2007 — 2008
Cosmetology/Cosmetologist, General
Heather Guerrero Heather Guerrero's Sykes Home Powered by Alpine Access Experience August 2012 - Present
Job Flex Facilitator/Customer Care Professional at SYKES Home powered by Alpine Access
Industry Consumer Services
Experience
Plexus Worldwide, Inc. January 2014 - Present
SYKES Home powered by Alpine Access August 2012 - Present
Family Dollar February 2012 - September 2012
Skills
Call Centers, Customer Satisfaction, Customer Service, Customer Experience, Data Entry, Customer Retention, Outlook, Microsoft Office, Telephone Skills, Workforce Management, Troubleshooting, Microsoft Excel, Microsoft Word, Sales, Technical Support
Education
DeVry University 2009 — 2015
Bachelor of Applied Science (BASc), Health/Health Care Administration/Management, Current GPA 3.7
DeVry University 2010 — 2012
Associate of Arts and Sciences (AAS), Health Information/Medical Records Technology/Technician, Overall GPA 3.8
Eustace High School 2003 — 2007
Plexus Worldwide, Inc. January 2014 - Present
SYKES Home powered by Alpine Access August 2012 - Present
Family Dollar February 2012 - September 2012
Skills
Call Centers, Customer Satisfaction, Customer Service, Customer Experience, Data Entry, Customer Retention, Outlook, Microsoft Office, Telephone Skills, Workforce Management, Troubleshooting, Microsoft Excel, Microsoft Word, Sales, Technical Support
Education
DeVry University 2009 — 2015
Bachelor of Applied Science (BASc), Health/Health Care Administration/Management, Current GPA 3.7
DeVry University 2010 — 2012
Associate of Arts and Sciences (AAS), Health Information/Medical Records Technology/Technician, Overall GPA 3.8
Eustace High School 2003 — 2007
Michelle Venable Michelle Venable's Sykes Home Powered by Alpine Access Experience November 2010 - Present
Job CCP at SYKES Home powered by Alpine Access
Industry Consumer Services
Experience
SYKES Home powered by Alpine Access November 2010 - Present
Education
Keiser University-Ft Lauderdale 2013 — 2014
Associate's degree, Medical/Clinical Assistant
Nimitz High School
SYKES Home powered by Alpine Access November 2010 - Present
Education
Keiser University-Ft Lauderdale 2013 — 2014
Associate's degree, Medical/Clinical Assistant
Nimitz High School
Lyvonne Rushing Lyvonne Rushing's Sykes Home Powered by Alpine Access Experience August 2013 - Present
Job Customer Care Professional at SYKES Home powered by Alpine Access
Industry Outsourcing/Offshoring
Experience
SYKES Home powered by Alpine Access August 2013 - Present
MarketForce October 2007 - Present
Convergys January 2011 - June 2013
Wells Fargo November 1993 - May 2007
Skills
Customer Service, Access, Call Centers, Research, Sales, Data Entry, Outlook, Time Management, Training, Team Leadership, Management, Process Improvement, Credit, Customer Satisfaction, Leadership, Troubleshooting
Education
Central Piedmont Community College 1975 — 1979
Associate's degree, Business Management, 3.0
Strayer University-North Carolina
SYKES Home powered by Alpine Access August 2013 - Present
MarketForce October 2007 - Present
Convergys January 2011 - June 2013
Wells Fargo November 1993 - May 2007
Skills
Customer Service, Access, Call Centers, Research, Sales, Data Entry, Outlook, Time Management, Training, Team Leadership, Management, Process Improvement, Credit, Customer Satisfaction, Leadership, Troubleshooting
Education
Central Piedmont Community College 1975 — 1979
Associate's degree, Business Management, 3.0
Strayer University-North Carolina
Sheryl Shelvin Sheryl Shelvin's Sykes Home Powered by Alpine Access Experience December 2012 - May 2013
Job Owner at preciousgiftsboutique.kitsylane.com
Industry Apparel & Fashion
Experience
preciousgiftsboutique.kitsylane.com May 2013 - Present
Advantage Staffing Inc. October 2012 - Present
Sykes Home powered by Alpine Access December 2012 - May 2013
Med Recievables, Inc. January 2009 - April 2010
Skills
Customer Service, Budgets, Business Process, Adobe Acrobat, Administrative..., Microsoft Office, Front Office, Front Office Support, Medical Billing, Software Installation, advanced computer skills, Bookkeeping, Medical Records, Registration, insurance verification, Multitasking Skills, Accounts Payable, Accounts Receivable, Claims Management, Office Administration, Filing, Workers Compensation, Denials, Appeals, Facebook, Twitter, HIPAA, Social Skills, Problem Solving, Social Media
Education
``Ashford University-Online 2011 — 2012
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Unitech Training Academy-Lafayette 2001 — 2002
Technical Training, Health and Medical Administrative Services
preciousgiftsboutique.kitsylane.com May 2013 - Present
Advantage Staffing Inc. October 2012 - Present
Sykes Home powered by Alpine Access December 2012 - May 2013
Med Recievables, Inc. January 2009 - April 2010
Skills
Customer Service, Budgets, Business Process, Adobe Acrobat, Administrative..., Microsoft Office, Front Office, Front Office Support, Medical Billing, Software Installation, advanced computer skills, Bookkeeping, Medical Records, Registration, insurance verification, Multitasking Skills, Accounts Payable, Accounts Receivable, Claims Management, Office Administration, Filing, Workers Compensation, Denials, Appeals, Facebook, Twitter, HIPAA, Social Skills, Problem Solving, Social Media
Education
``Ashford University-Online 2011 — 2012
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Unitech Training Academy-Lafayette 2001 — 2002
Technical Training, Health and Medical Administrative Services
Courtney Gieber's Sykes Home Powered by Alpine Access Experience April 2012 - Present
Job Military/Government Relations at Alpine Access
Industry Government Relations
Experience
Sykes Home powered by Alpine Access April 2012 - Present
Alpine Access December 2011 - April 2012
Alpine Access June 2011 - November 2011
U.S. Army May 2006 - March 2010
Cave of the Winds May 2004 - September 2005
Skills
Analytics, Patient care, Administration, Adult Education, Technical Training, Project Management, System Administration
Education
The George Washington University 2012 — 2016
Doctor of Education (Ed.D.), Human and Organizational Learning, 3.95
University of Denver 2011 — 2012
MPS, Leadership and Organizations
University of Denver 2011 — 2012
Graduate Certificate, Organizational Development and Training
Austin Peay State University 2007 — 2010
Bachelor of Science, Psychology
Sykes Home powered by Alpine Access April 2012 - Present
Alpine Access December 2011 - April 2012
Alpine Access June 2011 - November 2011
U.S. Army May 2006 - March 2010
Cave of the Winds May 2004 - September 2005
Skills
Analytics, Patient care, Administration, Adult Education, Technical Training, Project Management, System Administration
Education
The George Washington University 2012 — 2016
Doctor of Education (Ed.D.), Human and Organizational Learning, 3.95
University of Denver 2011 — 2012
MPS, Leadership and Organizations
University of Denver 2011 — 2012
Graduate Certificate, Organizational Development and Training
Austin Peay State University 2007 — 2010
Bachelor of Science, Psychology
Karissa Holbrook's Sykes Home Powered by Alpine Access Experience October 2014 - December 2014
Job Warm Line Community Phone Service Counselor
Industry Mental Health Care
Experience
Cumberland Mountain Community Services November 2011 - Present
SYKES Home Powered By Alpine Access October 2014 - December 2014
SYKES Home Powered By Alpine Access July 2014 - September 2014
Norton Community Hospital June 2011 - February 2012
Castlewood VA May 2003 - April 2005
Norton VA August 2002 - January 2003
Phillips Auto Warehouse June 1999 - July 2001
Skills
Microsoft Office, PowerPoint, Type 45 wpm, Customer Service, Inventory Management, Microsoft Excel, Microsoft Word, Microsoft Outlook, Outlook, Event Planning, Nonprofits, Higher Education, Grant Writing, Public Speaking, Access, Community Outreach, Sales, Research
Education
The University of Virginia's College at Wise 2001 — 2011
Bachelor of Science, Psychology
Southwest Virginia Technology Development Center 2010 — 2010
Certificate, Information Systems Technology
Cumberland Mountain Community Services November 2011 - Present
SYKES Home Powered By Alpine Access October 2014 - December 2014
SYKES Home Powered By Alpine Access July 2014 - September 2014
Norton Community Hospital June 2011 - February 2012
Castlewood VA May 2003 - April 2005
Norton VA August 2002 - January 2003
Phillips Auto Warehouse June 1999 - July 2001
Skills
Microsoft Office, PowerPoint, Type 45 wpm, Customer Service, Inventory Management, Microsoft Excel, Microsoft Word, Microsoft Outlook, Outlook, Event Planning, Nonprofits, Higher Education, Grant Writing, Public Speaking, Access, Community Outreach, Sales, Research
Education
The University of Virginia's College at Wise 2001 — 2011
Bachelor of Science, Psychology
Southwest Virginia Technology Development Center 2010 — 2010
Certificate, Information Systems Technology
Terrill Stanley Terrill Stanley's Sykes Home Powered by Alpine Access Experience May 2014 - Present
Job Interim Team Leader at Sykes Home powered by Alpine Access
Industry Telecommunications
Experience
Sykes Home powered by Alpine Access May 2014 - Present
Alpine Access January 2013 - May 2014
Alpine Access June 2012 - January 2013
Alpine Access April 2011 - June 2012
Alpine Access September 2010 - April 2011
TJX 2007 - 2008
Skills
Program Management, Leadership, Data Analysis, Telecommunications, Coaching, Employee Training, Testing, Call Center, Customer Satisfaction, Customer Experience, Quality Assurance, Outsourcing, Process Improvement, Software Documentation, Customer Service, Vendor Management, Technical Support, Troubleshooting, Recruiting, Investigation, Interviews, Call Centers, Team Building, Training, BPO, Time Management, Workforce Management
Education
Lansing Community College
Sykes Home powered by Alpine Access May 2014 - Present
Alpine Access January 2013 - May 2014
Alpine Access June 2012 - January 2013
Alpine Access April 2011 - June 2012
Alpine Access September 2010 - April 2011
TJX 2007 - 2008
Skills
Program Management, Leadership, Data Analysis, Telecommunications, Coaching, Employee Training, Testing, Call Center, Customer Satisfaction, Customer Experience, Quality Assurance, Outsourcing, Process Improvement, Software Documentation, Customer Service, Vendor Management, Technical Support, Troubleshooting, Recruiting, Investigation, Interviews, Call Centers, Team Building, Training, BPO, Time Management, Workforce Management
Education
Lansing Community College
Lori Gumm Lori Gumm's Sykes Home Powered by Alpine Access Experience November 2012 - Present
Job CCP at SYKES Home powered by Alpine Access
Industry Retail
Experience
SYKES Home powered by Alpine Access November 2012 - Present
Kaplan manufacturing November 2009 - April 2011
CGS Technologies, Inc. March 1999 - April 2004
Skills
Customer Service, Microsoft Office, Retail, Microsoft Excel, Microsoft Word, PowerPoint, Merchandising, Inventory Management, Social Media, Sales, Strategic Planning, Sales Management
Education
Bethel University 1981 — 1982
Minnehaha academy 1974 — 1981
Highschool
Bethel University
SYKES Home powered by Alpine Access November 2012 - Present
Kaplan manufacturing November 2009 - April 2011
CGS Technologies, Inc. March 1999 - April 2004
Skills
Customer Service, Microsoft Office, Retail, Microsoft Excel, Microsoft Word, PowerPoint, Merchandising, Inventory Management, Social Media, Sales, Strategic Planning, Sales Management
Education
Bethel University 1981 — 1982
Minnehaha academy 1974 — 1981
Highschool
Bethel University
Kohlbe Thomas Kohlbe Thomas's Sykes Home Powered by Alpine Access Experience October 2012 - May 2013
Job HR Administrator at Fresenius Medical Care
Industry Human Resources
Experience
Fresenius Medical Care September 2014 - Present
YBM SISA/Yumi English June 2013 - May 2014
Sykes Home Powered by Alpine Access October 2012 - May 2013
Pearson eCollege July 2012 - September 2012
Five Parks Dental August 2011 - September 2012
University of Denver September 2008 - June 2011
Arkansas Valley Adventures June 2008 - August 2008
Level 3 Communications July 2007 - August 2007
Skills
Office Administration, Data Entry, Marketing Research, Promotions, Customer Service, Oral & Written..., Microsoft Word, Microsoft Excel, Microsoft Office, Social Networking, Facebook, Social Media, Event Planning, Social Media Marketing, Time Management, Spanish
Education
University of Denver 2007 — 2011
Bachelor of Arts (B.A.), Psychology
University College Cork 2009 — 2009
Bachelor of Arts (B.A.), Psychology
Fresenius Medical Care September 2014 - Present
YBM SISA/Yumi English June 2013 - May 2014
Sykes Home Powered by Alpine Access October 2012 - May 2013
Pearson eCollege July 2012 - September 2012
Five Parks Dental August 2011 - September 2012
University of Denver September 2008 - June 2011
Arkansas Valley Adventures June 2008 - August 2008
Level 3 Communications July 2007 - August 2007
Skills
Office Administration, Data Entry, Marketing Research, Promotions, Customer Service, Oral & Written..., Microsoft Word, Microsoft Excel, Microsoft Office, Social Networking, Facebook, Social Media, Event Planning, Social Media Marketing, Time Management, Spanish
Education
University of Denver 2007 — 2011
Bachelor of Arts (B.A.), Psychology
University College Cork 2009 — 2009
Bachelor of Arts (B.A.), Psychology
Norene Caswell Norene Caswell's Sykes Home Powered by Alpine Access Experience November 2012 - Present
Job Interim Team Leader
Industry Online Media
Experience
Sykes Home powered by Alpine Access November 2012 - Present
Alpine Access August 2010 - Present
Sandestin Golf and Beach Resort 2005 - 2009
The Athletic Club at Weston 2001 - 2005
Skills
Leadership, Customer Service, Employee Relations, Team Leadership
Education
Broward College 1979 — 1981
Theater Production
Ray Mar Beauty School
Cosmetology, All aspects
Sykes Home powered by Alpine Access November 2012 - Present
Alpine Access August 2010 - Present
Sandestin Golf and Beach Resort 2005 - 2009
The Athletic Club at Weston 2001 - 2005
Skills
Leadership, Customer Service, Employee Relations, Team Leadership
Education
Broward College 1979 — 1981
Theater Production
Ray Mar Beauty School
Cosmetology, All aspects
Rasheeda Bugg Rasheeda Bugg's Sykes Home Powered by Alpine Access Experience May 2014 - May 2015
Job DivinityWellness: Authorized Distibutor for HerbaLife
Industry Health, Wellness and Fitness
Experience
Divinity Wellness April 2012 - Present
Sykes Home powered by Alpine Access May 2014 - May 2015
Old Dominion Security Company October 2012 - April 2013
Wal-mart November 2009 - July 2010
Dual Transportation Security March 2004 - April 2009
Capital One April 2002 - March 2004
Bank of America December 2000 - April 2002
Skills
Customer Service, Strategic Planning, Team Building, Management, Microsoft Office, Social Media, Community Outreach, Leadership, Problem Solving, At Multitasking, Online Gaming, Hardware Support, Case Management, Gaming Industry, Billing Process
Education
Bryant & Stratton College Sept 2009Customer Service Training Academy 2009 — 2010
IT Securities, 4.0
GREAT 1999 — 2000
Job Readiness Program
Cheyney University of Pennsylvania 1998 — 1999
Pre-Medicine/Pre-Medical Studies, 3.6
Trinity College
Psychology
Frank W. Ballou Sr. High School 1994 — 1998
Diploma, General Education, 4.0
Divinity Wellness April 2012 - Present
Sykes Home powered by Alpine Access May 2014 - May 2015
Old Dominion Security Company October 2012 - April 2013
Wal-mart November 2009 - July 2010
Dual Transportation Security March 2004 - April 2009
Capital One April 2002 - March 2004
Bank of America December 2000 - April 2002
Skills
Customer Service, Strategic Planning, Team Building, Management, Microsoft Office, Social Media, Community Outreach, Leadership, Problem Solving, At Multitasking, Online Gaming, Hardware Support, Case Management, Gaming Industry, Billing Process
Education
Bryant & Stratton College Sept 2009Customer Service Training Academy 2009 — 2010
IT Securities, 4.0
GREAT 1999 — 2000
Job Readiness Program
Cheyney University of Pennsylvania 1998 — 1999
Pre-Medicine/Pre-Medical Studies, 3.6
Trinity College
Psychology
Frank W. Ballou Sr. High School 1994 — 1998
Diploma, General Education, 4.0
Shaniqua Woods's Sykes Home Powered by Alpine Access Experience October 2013 - January 2014
Job Tusculum College Alumni
Industry
Experience
TN Dept of Children Services October 2015 - Present
AllCare, LLC February 2015 - October 2015
Dollar General Store July 2014 - February 2015
Sykes home powered by alpine access October 2013 - January 2014
American Publishers Service in Receivership February 2012 - April 2013
American Publisher's Service July 2011 - April 2013
Skills
Microsoft Office, Customer Service, Microsoft Word, Data Entry, Microsoft Excel, Administrative..., Teamwork, Outlook, Telephone Skills, Team Building, Public Speaking, PowerPoint, Time Management, Process Scheduler, Team Leadership, Leadership, CPR Instruction, Invoicing, Management, Training
Education
Tusculum College 2010 — 2015
Bachelor’s Degree, Psychology wih concerntration in Behavorial Health
Tennessee Technology Center at Morristown 2008 — 2009
Diploma, Medical Administrative Assistant
TN Dept of Children Services October 2015 - Present
AllCare, LLC February 2015 - October 2015
Dollar General Store July 2014 - February 2015
Sykes home powered by alpine access October 2013 - January 2014
American Publishers Service in Receivership February 2012 - April 2013
American Publisher's Service July 2011 - April 2013
Skills
Microsoft Office, Customer Service, Microsoft Word, Data Entry, Microsoft Excel, Administrative..., Teamwork, Outlook, Telephone Skills, Team Building, Public Speaking, PowerPoint, Time Management, Process Scheduler, Team Leadership, Leadership, CPR Instruction, Invoicing, Management, Training
Education
Tusculum College 2010 — 2015
Bachelor’s Degree, Psychology wih concerntration in Behavorial Health
Tennessee Technology Center at Morristown 2008 — 2009
Diploma, Medical Administrative Assistant
Kirk Jeter's Sykes Home Powered by Alpine Access Experience December 2014 - Present
Job Client Services Director at SYKES Home
Industry Outsourcing/Offshoring
Experience
SYKES Home Powered by Alpine Access December 2014 - Present
Sykes August 2013 - December 2014
Sykes February 2013 - August 2013
Sykes May 2011 - February 2013
Sykes June 2009 - April 2011
Sykes December 2007 - June 2009
Sykes February 2007 - December 2007
Skills
Call Center, Customer Service, Key Performance..., Call Centers, Operations Management, Leadership, Team Leadership, Team Building, Sales, Coaching, Management, Customer Experience, Strategic Planning, Performance Management, Logistics, Teamwork, Outsourcing, Team Management, Sales Management, Customer Retention, Strategy, Customer Satisfaction, Workforce Management, CRM, Contact Centers, BPO, Vendor Management, Process Improvement, Site Management, Awesomeness
Education
Instituto Superior de Economía y Administración de Empresas 2011 — 2012
Post Grad, Global Business
Universidad Dr. José Matías Delgado 2004 — 2010
Bachelor, Business Administration
Colegio Internacional de San Salvador 1999 — 2003
High School Diploma
SYKES Home Powered by Alpine Access December 2014 - Present
Sykes August 2013 - December 2014
Sykes February 2013 - August 2013
Sykes May 2011 - February 2013
Sykes June 2009 - April 2011
Sykes December 2007 - June 2009
Sykes February 2007 - December 2007
Skills
Call Center, Customer Service, Key Performance..., Call Centers, Operations Management, Leadership, Team Leadership, Team Building, Sales, Coaching, Management, Customer Experience, Strategic Planning, Performance Management, Logistics, Teamwork, Outsourcing, Team Management, Sales Management, Customer Retention, Strategy, Customer Satisfaction, Workforce Management, CRM, Contact Centers, BPO, Vendor Management, Process Improvement, Site Management, Awesomeness
Education
Instituto Superior de Economía y Administración de Empresas 2011 — 2012
Post Grad, Global Business
Universidad Dr. José Matías Delgado 2004 — 2010
Bachelor, Business Administration
Colegio Internacional de San Salvador 1999 — 2003
High School Diploma
Jessica Henriquez's Sykes Home Powered by Alpine Access Experience February 2012 - May 2013
Job Team Manager, Centralized Recruiting South Region Tech
Industry Human Resources
Experience
Sears Home Services October 2014 - Present
Sears Home Services October 2013 - Present
Sears Home Services May 2013 - Present
SYKES Home powered by Alpine Access February 2012 - May 2013
Walt Disney World October 2005 - February 2010
Skills
Recruiting, Career Development, Human Resources, Training, Employee Relations, Customer Service, Coaching, PeopleSoft, Conflict Resolution, Public Speaking, Hospitality, Troubleshooting, Web Design, Project Planning, Process Improvement, Leadership, Job Descriptions, Needs Analysis, Insurance, Quality Control, HR Consulting, Interview Preparation, Vendor Management, Screening Resumes, QuickBooks, Kronos, Building Relationships, Employee Recognition, Instructor-led Training, Editing, Hands-on Training, Instructional Design, Resume, Access, Operations Management, Skilled Labor, Internet Recruiting, Job Coaching, SharePoint, Photoshop, Corporate Communications, Time Management, New Hire Orientations, Employee Engagement, Call Centers, Onboarding, Applicant Tracking..., Talent Acquisition, Talent Management, Sourcing
Education
Daytona State College 2012 — 2015
Bachelor of Applied Science (B.A.Sc.), Office Management and Supervision, 3.25
Valencia Community College 2012 — 2012
Technical Certificate, Human Resources Management and Services
Valencia Community College 2012 — 2012
Technical Certificate Human Resources Specialist, Human Resources Management and Services
Valencia Community College 2012 — 2012
Technical Certificate Human Resources Operations, Human Resources Management and Services
University of Phoenix 2007 — 2009
Associate of Arts (A.A.), Communication, General
Sears Home Services October 2014 - Present
Sears Home Services October 2013 - Present
Sears Home Services May 2013 - Present
SYKES Home powered by Alpine Access February 2012 - May 2013
Walt Disney World October 2005 - February 2010
Skills
Recruiting, Career Development, Human Resources, Training, Employee Relations, Customer Service, Coaching, PeopleSoft, Conflict Resolution, Public Speaking, Hospitality, Troubleshooting, Web Design, Project Planning, Process Improvement, Leadership, Job Descriptions, Needs Analysis, Insurance, Quality Control, HR Consulting, Interview Preparation, Vendor Management, Screening Resumes, QuickBooks, Kronos, Building Relationships, Employee Recognition, Instructor-led Training, Editing, Hands-on Training, Instructional Design, Resume, Access, Operations Management, Skilled Labor, Internet Recruiting, Job Coaching, SharePoint, Photoshop, Corporate Communications, Time Management, New Hire Orientations, Employee Engagement, Call Centers, Onboarding, Applicant Tracking..., Talent Acquisition, Talent Management, Sourcing
Education
Daytona State College 2012 — 2015
Bachelor of Applied Science (B.A.Sc.), Office Management and Supervision, 3.25
Valencia Community College 2012 — 2012
Technical Certificate, Human Resources Management and Services
Valencia Community College 2012 — 2012
Technical Certificate Human Resources Specialist, Human Resources Management and Services
Valencia Community College 2012 — 2012
Technical Certificate Human Resources Operations, Human Resources Management and Services
University of Phoenix 2007 — 2009
Associate of Arts (A.A.), Communication, General
Austin Rogers Austin Rogers's Sykes Home Powered by Alpine Access Experience March 2012 - August 2014
Job Credit Analyst at Macy's
Industry Consumer Services
Experience
Macy's June 2015 - Present
Sutherland Global Services August 2014 - May 2015
Sykes Home Powered by Alpine Access March 2012 - August 2014
Skills
Customer Service..., Quality Assurance, Call Monitoring, Coaching, Customer Service, Escalation Resolution, Software Installation, VMware Workstation, Microsoft Exchange, Windows 7, Windows XP Pro, Windows Vista, iOS, Microsoft Office 2003, Microsoft Office 2010, Sales, Training, Microsoft Office, Technical Support, Customer Satisfaction, Mobile Devices, Troubleshooting, Team Leadership, Call Centers, Team Management, Customer Retention, Vendor Management
Education
Marchman Technical Educational Center 2011 — 2011
High School Diploma, General
Full Sail University 2014 — 2017
Bachelor’s Degree, Video Game Design, 3.6
Macy's June 2015 - Present
Sutherland Global Services August 2014 - May 2015
Sykes Home Powered by Alpine Access March 2012 - August 2014
Skills
Customer Service..., Quality Assurance, Call Monitoring, Coaching, Customer Service, Escalation Resolution, Software Installation, VMware Workstation, Microsoft Exchange, Windows 7, Windows XP Pro, Windows Vista, iOS, Microsoft Office 2003, Microsoft Office 2010, Sales, Training, Microsoft Office, Technical Support, Customer Satisfaction, Mobile Devices, Troubleshooting, Team Leadership, Call Centers, Team Management, Customer Retention, Vendor Management
Education
Marchman Technical Educational Center 2011 — 2011
High School Diploma, General
Full Sail University 2014 — 2017
Bachelor’s Degree, Video Game Design, 3.6
Mary Alpiger's Sykes Home Powered by Alpine Access Experience July 2014 - Present
Job Resolution Supervisor Internal Escalations at SYKES Home Powered by Alpine Access
Industry Accounting
Experience
SYKES Home Powered by Alpine Access July 2014 - Present
SYKES Home Powered by Alpine Access December 2013 - July 2014
Sykes Home by Alpine Acess (formerly Alpine Access) October 2013 - December 2013
Alpine Access October 2012 - October 2013
Annual Leave September 2012 - October 2012
Lakeshore March 2012 - August 2012
Randstad US December 2011 - February 2012
CLARCOR Air Filtration July 2008 - June 2011
Creative Financial Staffing (Temp while seeking perm/full time position) October 2007 - July 2008
Humana, Inc. April 2004 - September 2007
Skills
EDI, Process Automation, Microsoft Excel, Accounts Payable, Account Reconciliation, Accounts Receivable, Billing Systems, Production Planning, General Ledger, Purchasing, Inventory Control, Manufacturing Operations, Data Analysis, Database Design, Microsoft Greatplains, PeopleSoft, AS400 system, Syteline ERP, Web Design, Microsoft Dynamics, Access, Microsoft Word, PowerPoint, Lotus Notes, Groupwise, Quick Books, 10 KEY, Peachtree, Data Entry, Adobe Acrobat, Pacioli, Q&A, Metavante, NORAD, IBM Mainframe, NCR 9300, Computer Hardware, Payroll, HTML, Collections, Wireless Networking, Accounting, Journal Entries, QuickBooks, Process Improvement, Time Management, Bookkeeping, Training, ADP Payroll, Auditing
Education
Mentors! 1979 — 2012
I.T. and Business Science, A+
MicroComputer Solutions 2002 — 2002
Course completed, Microsoft Word 8, Excel 8 -Intermediate
MicroComputer Solutions 2002 — 2002
Course Completed, Microsoft Excel 8 - Advanced
MicroComputer Solutions 2002 — 2002
Course Completed, HTML I, II
Pinellas Technical Education Center-St Petersburg 1991 — 1992
Course Completion= College hours, Accounting I-V, A+
Pinellas Technical Education Center-St Petersburg 1982 — 1982
Course Completed - College credit hours, Bookkeeping, B
Hudson Sr. High School 1976 — 1979
Diploma, Business + Art
SYKES Home Powered by Alpine Access July 2014 - Present
SYKES Home Powered by Alpine Access December 2013 - July 2014
Sykes Home by Alpine Acess (formerly Alpine Access) October 2013 - December 2013
Alpine Access October 2012 - October 2013
Annual Leave September 2012 - October 2012
Lakeshore March 2012 - August 2012
Randstad US December 2011 - February 2012
CLARCOR Air Filtration July 2008 - June 2011
Creative Financial Staffing (Temp while seeking perm/full time position) October 2007 - July 2008
Humana, Inc. April 2004 - September 2007
Skills
EDI, Process Automation, Microsoft Excel, Accounts Payable, Account Reconciliation, Accounts Receivable, Billing Systems, Production Planning, General Ledger, Purchasing, Inventory Control, Manufacturing Operations, Data Analysis, Database Design, Microsoft Greatplains, PeopleSoft, AS400 system, Syteline ERP, Web Design, Microsoft Dynamics, Access, Microsoft Word, PowerPoint, Lotus Notes, Groupwise, Quick Books, 10 KEY, Peachtree, Data Entry, Adobe Acrobat, Pacioli, Q&A, Metavante, NORAD, IBM Mainframe, NCR 9300, Computer Hardware, Payroll, HTML, Collections, Wireless Networking, Accounting, Journal Entries, QuickBooks, Process Improvement, Time Management, Bookkeeping, Training, ADP Payroll, Auditing
Education
Mentors! 1979 — 2012
I.T. and Business Science, A+
MicroComputer Solutions 2002 — 2002
Course completed, Microsoft Word 8, Excel 8 -Intermediate
MicroComputer Solutions 2002 — 2002
Course Completed, Microsoft Excel 8 - Advanced
MicroComputer Solutions 2002 — 2002
Course Completed, HTML I, II
Pinellas Technical Education Center-St Petersburg 1991 — 1992
Course Completion= College hours, Accounting I-V, A+
Pinellas Technical Education Center-St Petersburg 1982 — 1982
Course Completed - College credit hours, Bookkeeping, B
Hudson Sr. High School 1976 — 1979
Diploma, Business + Art
Carmen Stanfill's Sykes Home Powered by Alpine Access Experience October 2005 - Present
Job Customer Care Professional / Flex Trainer at Sykes Home powered by Alpine Access
Industry Outsourcing/Offshoring
Experience
Sykes Home powered by Alpine Access October 2005 - Present
Tutor Doctor February 2011 - August 2012
Elbert County School District C-1 August 1994 - May 1995
Denver Public Schools December 1989 - June 1993
Skills
Teaching, Time Management, Lesson Planning, Customer Service, Classroom, Curriculum Design, Coaching, Staff Development, Program Management, Nonprofits, Training, Tutoring, Education, Curriculum Development, Public Speaking, Research, Educational Leadership, Educational Technology, Classroom Management, Higher Education, Teacher Training
Education
University of Phoenix 2011 — 2011
Continuing Education, Educational/Instructional Technology
Colorado School of Mines 1993 — 2000
Teacher Enhancement, Teacher Education and Professional Development, Specific Subject Areas
University of Colorado at Denver 1988 — 1989
Teacher Certification, Elementary Education and Teaching
Memphis State University 1983 — 1984
Associate, Engineering Technology
State Technical Institute at Memphis 1980 — 1982
Associate, Engineering Technology
Sykes Home powered by Alpine Access October 2005 - Present
Tutor Doctor February 2011 - August 2012
Elbert County School District C-1 August 1994 - May 1995
Denver Public Schools December 1989 - June 1993
Skills
Teaching, Time Management, Lesson Planning, Customer Service, Classroom, Curriculum Design, Coaching, Staff Development, Program Management, Nonprofits, Training, Tutoring, Education, Curriculum Development, Public Speaking, Research, Educational Leadership, Educational Technology, Classroom Management, Higher Education, Teacher Training
Education
University of Phoenix 2011 — 2011
Continuing Education, Educational/Instructional Technology
Colorado School of Mines 1993 — 2000
Teacher Enhancement, Teacher Education and Professional Development, Specific Subject Areas
University of Colorado at Denver 1988 — 1989
Teacher Certification, Elementary Education and Teaching
Memphis State University 1983 — 1984
Associate, Engineering Technology
State Technical Institute at Memphis 1980 — 1982
Associate, Engineering Technology
Megan Sadler's Sykes Home Powered by Alpine Access Experience 2012 - 2013
Job Consumer Services Professional
Industry Consumer Services
Experience
SYKES Home powered by Alpine Access 2012 - 2013
Education
Pikes Peak Community College 2013 — 2015
Everest University-Tampa 2011 — 2012
SYKES Home powered by Alpine Access 2012 - 2013
Education
Pikes Peak Community College 2013 — 2015
Everest University-Tampa 2011 — 2012
Annette McCrae's Sykes Home Powered by Alpine Access Experience December 2012 - Present
Job at
Industry Consumer Services
Experience
Sykes Home Powered by Alpine Access December 2012 - Present
Yough Sanitary Authority March 2008 - Present
Skills
Inventory Management, Process Improvement, Operations Management, Project Management, Manufacturing, Lean Manufacturing, Strategic Planning, Call Centers
Education
University of Phoenix
bachelor's of science, Health/Health Care Administration/Management
Sykes Home Powered by Alpine Access December 2012 - Present
Yough Sanitary Authority March 2008 - Present
Skills
Inventory Management, Process Improvement, Operations Management, Project Management, Manufacturing, Lean Manufacturing, Strategic Planning, Call Centers
Education
University of Phoenix
bachelor's of science, Health/Health Care Administration/Management
Tamra Fryda's Sykes Home Powered by Alpine Access Experience September 2008 - Present
Job Sales Representative at Avon
Industry Telecommunications
Experience
Avon September 2013 - Present
Advocates For Children October 2010 - Present
Sykes Home Powered by Alpine Access September 2008 - Present
Education
Regis University 2009 — 2013
Master of Arts (MA), Psychology and Mediation
Regis University 1998 — 2000
Bachelor of Science (BS), Business Administration and Finance
Avon September 2013 - Present
Advocates For Children October 2010 - Present
Sykes Home Powered by Alpine Access September 2008 - Present
Education
Regis University 2009 — 2013
Master of Arts (MA), Psychology and Mediation
Regis University 1998 — 2000
Bachelor of Science (BS), Business Administration and Finance