Alpine Access
Industry: Company
DescriptionHeadquarters: Denver, Colorado, United States Founded: 1998 Parent organization: Sykes Enterprises
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Alpine Access Employees
Alpine Access October 2013 - Present
Sykes 2013 - Present
Dysart Unified School District December 2007 - May 2009
Glendale Elementary School District December 2000 - May 2007
Skills
Call Centers, Customer Experience, Workforce Management, BPO, Customer Satisfaction, Customer Service, Contact Centers, Training, Technical Support, Customer Retention
Education
Arizona State University 1998 — 2000
Bachelor of Science (BS), Special Education and Teaching
Alpine Access September 2010 - September 2013
Freedom Village USA September 2006 - May 2011
Time Out Shelter August 2004 - September 2006
State of Arizona September 2001 - April 2005
Professional Overview 1994 - 2001
United State Air Force- Hickam AFB September 1992 - May 1994
Skills
Social Media, Microsoft Excel, Customer Service, Research, Microsoft Office, Public Relations, Non-profits, Public Speaking, Government, Marketing, Sales, B2B, Social Networking, PowerPoint, Team Leadership, Fundraising, Sports, Social Media Marketing, Community Outreach, Account Management, Marketing Communications, Project Management, Microsoft Word, Data Analysis, Telephone Skills, Customer Experience, Time Management, Training, Sports Marketing, Sports Management, Management, Sponsorship, Team Building, Leadership, Marketing Strategy, Ticket Sales, Cold Calling, New Business Development
Education
Grand Canyon University 2015 — 2016
Masters, Organizational Growth and Sales
Ashford University 2011 — 2014
BA Sports And Recreational Management, Specialized in Project Management, 3.3 GPA
Florida's Children First February 2014 - Present
Selective Office Services, Inc. February 2011 - Present
Alpine Access November 2012 - December 2013
Second Baptist Church, Richmond Heights, FL January 2000 - January 2011
Bassin Industries January 1995 - January 1996
Skills
Administrative..., Leadership, Office Management, QuickBooks, Accounts Payable, Training, Management, Accounts Receivable, Bookkeeping, Budgets, Public Speaking, Microsoft Excel, Event Planning, Microsoft Word, Data Entry, Social Media, Typing, Social Networking, Account Reconciliation, Accounting, Vocalist, Teamwork, Spanish, Fundraising, Office Administration, PowerPoint, Desktop Publishing, Microsoft Publisher, Supervising, Call Centers, Oral Communication, Managing Deadlines, Proactive self-starter, Self Management, Executive Office..., Organization, Filing, Travel, Twitter, Telepresence, Problem Solving, Timely Decision Making, Vocabulary, Space-planning, Remote Administration, Administrative..., Outlook
Education
Art Institute of Pittsburgh 2013 — 2017
Bachelor of Science (BS), Graphic Design
University of Miami 1994 — 1996
Bachelor of Fine Arts (BFA), Music Education
The Home Depot February 2015 - Present
Alpine Access August 2013 - July 2014
Utility Training Services, Inc. August 2012 - August 2013
US Army February 2007 - November 2009
Education
Chattahoochee Technical College 2011 — 2013
Associate's degree, Computer Programming, 3.27
Chattahoochee Technical College 2010 — 2011
Certification, Technical and Scientific Communication, 3.15
Emergency Communications Network August 2015 - Present
Lowe's Companies, Inc. March 2014 - August 2015
Lowe's Home Improvement January 2012 - March 2014
Alpine Access July 2008 - August 2011
Metro Nashville Emergency Communications Center October 1986 - October 2007
Metro Nashville Emergency Communications Center October 1986 - November 2002
Metro Nashville Police Department January 2001 - January 2002
Metro Nashville Emergency Communications Center January 1998 - July 2001
Metro Nashville Emergency Communications Center October 1986 - January 2001
Metro Nashville Emergency Communications Center January 1994 - January 1999
Skills
Training, Leadership, Human Resources, Interviews, Management, Program Management, Policy, Quality Assurance, Time Management, Administration, Payroll, Customer Service, Budgets, Public Speaking, FMLA, Call Centers, Team Building
Education
Belmont University 1997 — 1999
Liberal Studies
Father Ryan High School 1980 — 1984
Diploma
Belmont University
Bachelor of Arts Degree, Liberal Studies Major
Volunteer State Community College
Alpine Access December 2012 - Present
GreenHawk Global Corporation 2010 - 2012
Sprint 2005 - 2010
Skills
Team Leadership, Microsoft Excel, Microsoft Word, Microsoft Office, PowerPoint, Research, Project Management, Process Scheduler, Data Entry, Outlook, Administrative..., Access, Office Management, Spreadsheets, Administration
Education
Central Texas College 2011 — 2013
Associate's degree
Erickson Living - Wind Crest June 2015 - Present
Wind Crest an Erickson Living Community June 2013 - June 2015
Sunrise at Orchard November 2012 - June 2013
Covenant Village of Colorado April 2012 - November 2012
Covenant Village of Colorado June 2011 - November 2012
Covenant Village of Colorado April 2010 - June 2011
The Impact Institute July 2008 - January 2011
Bankers Title March 2006 - November 2007
Alpine Access April 2003 - November 2007
Alpine Access April 2003 - November 2007
Skills
Home Care, Leadership, Recruiting, Customer Service, Leadership Development, Performance Management, Customer Satisfaction, Problem Solving, Microsoft Office, Strategic Planning, Budgets, Fundraising, Social Media, Call Center, Event Management, Employee Relations, Public Relations, Compassion, Long-term Care, Training
Education
University of Phoenix 2009 — 2011
Bachelor of Science (B.S.), Health/Health Care Administration/Management
Ashworth University 2011 — 2012
Certificate, Medical Terminoloty/Medical Office Management/Health Records
HMSHost September 2012 - Present
Alpine Access January 2011 - Present
Ryla Teleservices October 2009 - October 2010
Gap Inc. October 2008 - January 2010
Bloomingdale's October 2007 - August 2008
Education
California State University-Chico 2005 — 2007
Alpine Access May 2013 - Present
Design Met July 2011 - August 2012
Skills
Data Entry, Research, Paralegals, Cold Calling Experience, Microsoft Office, Public Speaking, Customer Service, Appointment Generation, Appointment Scheduling, Office Administration, Office Management, Filing, Time Management, Teamwork, Outlook, File Management, Administrative..., Calendaring, Office Equipment, Administration, Meeting Scheduling, Executive Support, CRM, Business Correspondence, Spreadsheets, Confidentiality, Travel Arrangements, Executive..., Administrative..., Strategy, Microsoft Excel, PowerPoint, Microsoft Word, Leadership
Education
Ashford University 2013 — 2015
Bachelor of Applied Science (BASc), Business Organizational Management, 3.41
University of Phoenix 2011 — 2012
Forensic Science and Technology
Kaplan University 2004 — 2006
Associate Degree, Paralegal Studies
University of Houston 1999 — 2001
US Army June 2014 - January 2015
US Army February 2014 - June 2014
US Army June 2013 - February 2014
US Army November 2012 - January 2013
Alpine Access June 2012 - October 2012
Gloria Jeans Coffee September 2005 - December 2005
Skills
Military, Phlebotomy, Medical Terminology, Leadership, Healthcare, Healthcare Information..., Allied Health, Computer Proficiency, Intrapersonal Skills, Customer Service, Patient Care, Microsoft Office, Microsoft Excel, BLS, Front Office
Education
Ivy Tech Community College-Wabash Valley 2015 — 2017
Associate of Science (A.S.), Medical laboratory technology
The George Washington University School of Medicine and Health Sciences 2013 — 2014
Associate of Science (A.S.), Clinical/Medical Laboratory Science/Research and Allied Professions
American Council on Education 2012 — 2014
Medical Laboratory Specialist, 3.05 GPA
Central Texas College 2011 — 2011
n/a, General Studies, 2.0 GPA
Ashworth University 2010 — 2011
Career Diploma, Pharmacy Technician/Assistant
University of Maryland University College 2008 — 2010
Undergraduate Bachelors Program, General Studies, 3.077 GPA
Martin High School 2004 — 2005
General Diploma, High School/Secondary Diplomas and Certificates, 3.082 GPA
Fort Campbell ASAP
West Georgia Technical College November 2013 - Present
Alpine Access November 2012 - September 2013
Keiser University February 2011 - June 2012
University of Georgia January 2010 - August 2010
TeleNet Marketing Solutions September 2007 - December 2009
Rockdale County Schools July 2006 - August 2007
US Army October 2001 - January 2004
Skills
Cataloging, Digital Libraries, Microsoft Office, Library Instruction, Information Literacy, Instructional Design, Library Reference, Virtual Reference, Collection Development, Academic Libraries, Library Research, Archival Research, Databases, Teaching, Web Design, Information Architecture, Dreamweaver, XHTML, CSS3, JavaScript, SQL, Video Production, Access, Microsoft Excel, PowerPoint, Microsoft Word, Social Media, Blogging, HTML, Writing, Research, History, Library Science, Archives, Digital Media, Video Conferencing, Library, Library Management, Public Speaking, Higher Education, Educational Leadership, Educational Technology, Distance Learning, Training, Instructional Technology, Editing, Proofreading, Community Outreach, Libraries
Education
American Public University System 2012 — 2015
Master of Arts (M.A.), United States History, 3.97
University of South Florida 2010 — 2012
Master of Library & Information Science (M.L.I.S.), Library and Information Science, 3.97
The University of Georgia 1998 — 2006
Bachelor of Science (BS), Social Science Education
Tekplan Solutions May 2014 - Present
Johnson Controls May 2013 - April 2014
Connections Academy February 2013 - May 2013
RMH Cable November 2012 - January 2013
Alpine Access 2011 - November 2012
ProTAB January 2011 - April 2011
Lifetouch August 2008 - January 2011
GiantCampus May 2008 - August 2008
Test & Balancing May 2006 - February 2008
Bethesda Softworks May 2007 - October 2007
Skills
Pneumatics, Direct Digital Control, pneumatic controls, Equipment Commissioning, Low Voltage, Microcontrollers, Spanish-English, 3D Studio Max, Photoshop, Computer Hardware..., Metasys, CCT, Quality Assurance, HVAC, HVAC Controls, Windows, Windows 7, Windows 8, Microsoft Excel, Microsoft Word, Metasys Graphics, Aaon, FEC, IOM, Troubleshooting, Testing Process, Test & Balance, Airflow, TAB
Education
Art Institute of Pittsburgh
Bachelor's degree, Video Game Art & Design
C.c.y photography January 2008 - Present
Alpine Access November 2013 - March 2014
Avon December 2013 - January 2014
Farmers Insurance January 2012 - July 2012
Skills
Digital Photography, Crochet, Modeling, Fashion Photography, Drawing, Microsoft Word, Acrylic Painting, Social Media, Customer Service, Photoshop, Social Networking, Blogging, Photography, Leadership
Education
Ashford University 2014 — 2022
Bachelor's degree, Creative Writing
Massage Envy Spa December 2014 - Present
The Get Fit Mom August 2012 - Present
Market Day August 2011 - August 2014
Alpine Access 2010 - 2011
EK Success 2008 - 2009
Swarovski 2006 - 2008
Bath & Body Works 2003 - 2006
The Body Shop 2001 - 2005
The Childrens Place 2000 - 2001
Steve Madden 2000 - 2001
Skills
Merchandising, Visual Merchandising, Retail, Store Management, Loss Prevention, Retail Sales, Store Operations, Sales Management, Marketing, Profit, Coaching, Management, Leadership, CRM, Training, Customer Service, Skin Care, Sales, Nutritional Counseling, Inventory Management, Fashion, Sales Analysis, Skin Care Products, Beauty Industry, Makeup Artistry, Hiring Employees, Employee Relations, Time Management, Outlook, Email Marketing
Education
Ashworth College 2014 — 2014
Career Diploma, Marketing Communications, 3.50
Ashworth University 2011 — 2013
Certification, Foods, Nutrition, and Wellness Studies, General, 89
American InterContinental University 2009 — 2011
Associate’s Degree, Business Administration
Capri Institute of Hair Design-Paramus 2002 — 2003
Licentiate degree, Aesthetician/Esthetician and Skin Care Specialist
ECSTeam June 2007 - October 2013
City and County of Denver September 2012 - March 2013
Spiritual Humanism 2007 - 2012
OpenLogic, Inc March 2006 - February 2007
ExtraQuest Corp. November 2004 - January 2006
Alpine Access October 2000 - October 2005
eVentures Holdings May 1999 - November 2000
Unify Corporation, Sacramento, CA, USA 1986 - 1999
Methodist Hospital Sacamento 1983 - 1986
Skills
Stretegic Leadership, Business Process..., Enterprise Architecture, Public Speaking, Government Procurement, Mobile Technology, Open Source Software, Start-ups, Telephony & Call Center..., Virtual Workforce, Software Development..., Commercial Software..., Operations Management, Budget Management, Team Building, Team Management, Team Leadership, Corporate Communications, Outsourcing, Creative Problem Solving, Internet Technologies, Technology Trends, Oracle Stack, Unix, Java, C / C++, ITIL, Customer Service, Web Services, Algorithm Design, Managed Hosting, Cloud Computing, Call Center, Oracle, Analysis, Integration, SDLC, Requirements Analysis, Software Development, Agile Methodologies, SOA, Databases, Software Documentation, IT Management, Quality Assurance, Process Improvement, Management, Business Process, Web Applications, Architecture
Education
University of Denver 2010 — 2013
MLA
The University of North Dakota 1997 — 2001
MS
Pacific Western University 1990 — 1992
MS
California State University-Sacramento 1981 — 1986
BS
Lonna Paul Herring & Associates January 2015 - Present
J.L. Herring & Associates September 2014 - January 2015
Alpine Access May 2014 - June 2014
DHL August 2006 - January 2009
Scobey Moving and Storage 2009 - 2009
Skills
10 Key, Customer Service, Telephone Skills, Office Equipment, Receptionist Duties, Fax, Filing, Microsoft Office, Scanners, Data Entry, Time Management, Invoicing, Administration, Typing, Electronic Filing, Front Office, Handle Confidential..., Interact with All..., Office Equipment..., Keystrokes Per Hour, Numeric Filing, Appointment Making, Phone Etiquette, Administrative..., Computers, Internet, Best Practices, Administrative Office..., Clerical Skills, General Office Skills, Telephone Reception, Multi-line Phone, Positive Team Player, Close Attention to..., File Management, Records Management, Organization, Purchase Orders, Friendly Personality, Administrative Work, Clerical Work, Order Processing, Copying, Online Research, Health Insurance, Life Insurance, Microsoft Excel
Education
America's Professor 2015 — 2015
pre-licensing health insurance, Georgia L&AS Prelicensing
Ashworth University 2013 — 2015
Career Diploma, Personal Financial Planning Specialist
Ashworth University 2011 — 2012
Certificate, Medical Office Assistant/Specialist, 4.0
Savannah Arts Academy 1999 — 2001
High School Diploma, General Education, 3.5
Square Enix September 2013 - September 2014
Alpine Access October 2012 - June 2013
Aeronate March 2012 - February 2013
CNG Financial October 2010 - October 2011
Liberty Tax Service January 2010 - April 2010
Reserve America June 2008 - August 2009
1800flowers.com September 2007 - May 2008
Skills
Typing, Organizing, Filing, Maintains complete and..., Strong organizational..., Able To Multi-task, Transaction Processing, Quick Learner, Documentations, Customer Service, Software Documentation, Financial Statements, Data Entry, Documentation, Accounting
Education
Atlantic Technical Center 2004 — 2004
Boca Raton High School
Alpine Access June 2008 - Present
Skills
Strategic Planning, Team Building, Microsoft Word
Education
Atlanta Metropolitan College 1988 — 1990
Associate's degree, Accounting and Business/Management
South high school 1982 — 1986
Associate's degree w/ Atlanta Metro and Dekalb Tech, Accounting and Business/Management
Alpine Access April 2007 - December 2011
Army Community Service, Baumholder Germany August 1996 - February 1999
Education
University of North Texas 2010 — 2012
Bachelor of Arts (B.A.)
Cameron University 1993 — 1995
Associate of Science (A.S.)
Sitel March 2014 - Present
Alpine Access November 2013 - January 2014
TeleTech April 2012 - July 2013
Skills
Microsoft Office, Microsoft Word, PowerPoint, Microsoft Excel, Customer Service, Teamwork, Research, Time Management, Leadership, Data Entry
Education
Ashford University 2010 — 2014
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Lillie B. Williamson High School 1998 — 2002
Diploma, Basic Studies
Inspire Me Natural Health Solutions October 2014 - Present
PlanItTour.com, LLC December 2012 - Present
Mudlick Mail January 2015 - May 2015
Lionbridge April 2012 - March 2015
Grime Sine Productions August 2012 - August 2014
SoVerse March 2012 - September 2012
Alpine Access October 2010 - June 2012
RadioShack October 2009 - October 2010
IBBS January 2009 - October 2009
Belnick, Inc. July 2007 - July 2008
Skills
Social Media Marketing, Marketing Strategy, Web Applications, Facebook, Photoshop, WordPress, Email Marketing, Marketing, Google Adwords, Content Strategy, Digital Strategy, Marketing Communications, Paid Search Campaigns, SEO, Management, Blogging, Digital Marketing, Dreamweaver, HTML, Drupal, Adobe Creative Suite, Customer Service, Social Networking, Google Analytics, Paid Search Strategy, Microsoft Office, Market Research, Web Development, Social Media, Market Analysis, Direct Marketing, Project Management, jQuery, HTML + CSS, Web Design, Technical Writing, Solution Selling, Consulting, Copywriting, Proofreading, Editing, Customer Satisfaction, Resource Efficiency, Graphic Design, JavaScript, CSS, Troubleshooting, Advertising, User Experience, PPC
Education
Chattahoochee Technical College 2012 — 2014
Associate's Degree, Marketing Management, 4.0
Chattahoochee Technical College 2010 — 2012
Associate's Degree, Web Design, 3.7
American Express August 2012 - Present
Pampered_Pieces January 2012 - Present
Alpine Access July 2010 - August 2012
Cushman's Fruit Company, dba Harry and David September 2009 - September 2010
Office Depot May 2008 - October 2008
Office Depot 2005 - 2008
Office Depot 2002 - 2005
Office Depot 2000 - 2002
Office Depot 1998 - 2000
Office Depot 1997 - 1998
Skills
Call Center, Team Building, Process Improvement, Change Management, CRM, Strategy, Program Development, Coaching, Customer Service, Customer Experience, Customer Satisfaction, Customer Retention, Telemarketing, Account Management, Sales Management, Sales, Leadership Development, Salesforce.com, Training, Leadership, Call Centers, Employee Training, Cold Calling, Management, Marketing, Vendor Management
Education
San Francisco State University
City College of San Francisco
The Women's and Children's Hospital at TriStar Centennial Medical Center February 2015 - Present
eTreasures Publishing LLC June 2011 - Present
Red Cross October 2013 - December 2014
Alpine Access November 2010 - September 2011
Alpine Access 2010 - 2011
Anderson Merchandisers November 2006 - January 2010
Skills
Customer Service, Data Entry, Time Management, Telephone Skills, Training, Blogging, Team Building, Customer Satisfaction, Creative Writing, Call Centers, Customer Experience, Interviews, Customer Retention, Employee Training, Phone Etiquette, Microsoft Office 2007, 10 Key, Technical Support, Retail, Merchandising, Psychology, Mental Health, Crisis Intervention, Sociology, Behavioral Health, Privacy Act, HIPAA, Social Media, Proofreading, Research, Cpr Certified, First Aid, Adobe Creative Suite, New Hire Orientations, Charities, Fundraisers, Teaching, Telecommunications, People Skills, Social Networking, Published Author, Conflict Resolution, Facebook, Copy Editing, Editing, Web Content, Freelance Writing, Newsletters
Education
Tennessee State University 2015 — 2017
Master’s Degree, Counseling Psychology
Ashford University 2009 — 2013
Psychology BA, Psychology and Sociology, 3.5
University of Louisville 1992 — 1994
N/A, General Education
Asurion February 2013 - November 2014
Parameds.com February 2010 - March 2013
Alpine Access June 2011 - August 2011
Service Repair Solutions September 2010 - May 2011
Dexcomm March 2009 - January 2010
Skills
Customer Service, Microsoft Office, Microsoft Excel, Access, Call Center, Outlook, Process Improvement, PowerPoint, Troubleshooting, Microsoft Word, Healthcare, Public Speaking, Research, Project Management, Strategic Planning, Team Building, Insurance, System Administration, Training, Team Leadership, Leadership, Data Analysis, Call Centers, Software Documentation, Visio, HIPAA
Education
Ashford University 2013 — 2015
Bachelor of Business Administration (B.B.A.), Business Information Systems
Strayer University 2011 — 2013
Computer Science, IT Security
Savannah State University 1985 — 1987
College of Charleston 1983 — 1985
Summerville High School 1979 — 1982
Startel Corporation September 2012 - Present
Alpine Access June 2011 - September 2012
dvsAnalytics, Inc. December 2010 - May 2011
dvsAnalytics, Inc. November 2009 - December 2010
dvsAnalytics, Inc. March 2007 - November 2009
Skills
Marketing, Marketing Communications, Social Media, Management, Call Center, Lead Generation, Internal Communications, Public Relations, Marketing Strategy, Call Centers, Strategy, Product Marketing, Sales, Advertising, Budgets
Education
University of Phoenix 2005 — 2007
MBA, Business, Magna Cum Laude
Arizona State University 2000 — 2004
Bachelor of Arts in Mass Communications, Broadcast Journalism, Minor in Business
State of Washington December 2012 - Present
Red Lion Hotels Corporation May 2012 - November 2012
Red Lion Hotels Corporation June 2011 - May 2012
Alpine Access October 2007 - May 2010
Time Warner Telecom July 2000 - January 2003
Skills
Customer Service, Call Center, Teamwork, Outlook, Event Planning, Microsoft Office, Customer Satisfaction, Lodging, Microsoft Excel, Training, Data Entry, Front Office, Team Building, Microsoft Word, Time Management, Account Management, Internet Explorer, Accounts Payable, Invoicing, Executive Reporting, Social Media, Social Networking, Public Relations, Social Media Marketing, Tourism, Hotels, Office Administration, Hospitality Industry, Customer Experience, Administrative...
Education
University of Phoenix 2013 — 2015
Bachelor of Science (BS), Business Administration and Management, General
University of Phoenix-Portland Campus 2010 — 2012
Associate of Arts (A.A.), Human Services, General
Arizona State University
Bachelor of Arts (B.A.), Business/Corporate Communications
FASTSIGNS® March 2014 - Present
Wildlife Center of Texas April 2012 - Present
Self Employed Fine Artist June 1996 - Present
FASTSIGNS® March 2014 - March 2015
The Goody Bag October 2012 - March 2014
Alpine Access December 2011 - April 2012
Atascocita Computers June 2007 - September 2011
Skills
Customer Experience, Data Entry, Graphic Design, Art, Advertising, Online Social Networking, Event Planning, Photography, Large Format Printing, Outlook, Sales, Microsoft Excel, Photoshop, Budgets, Social Networking, Brand Development, Strategic Planning, Adobe Creative Suite, Illustrator, Blogging, Creative Writing, Graphics, WordPress, Social Media Marketing, Social Media, Web Design, InDesign, Illustration, Brochures, Posters, HTML, Customer Service, Creative Direction, Logo Design, Typography, Layout, Art Direction, Corporate Identity, Digital Photography, Mac, Marketing, Visual Communication
Education
Art Institute of Houston
Clackamas Community College
Lone Star College System
Graphic Design
Pacific Northwest College of Art
Sculpture
Traci Lynn Fashion Jewelry October 2014 - Present
Alpine Access June 2014 - Present
Henry Ford April 2013 - December 2013
Act 1 Staffing August 2011 - December 2013
Kelly Services November 2009 - July 2010
Real Estate One March 2005 - July 2007
LVC AND ABLES May 2004 - November 2004
Snelling Staffing June 1999 - May 2001
Skills
Epic Systems, Medical Records, HIPAA, Internet, Data Entry, Master Scheduling, ekg, vitals, Real Estate, loan processing, BPO, showing property, Cpr Certified, Appointment Scheduling, Customer Service
Education
Real Estate One Academy 2013 — 2013
Certificate of completion, Real Estate
Kaplan Career Institute-Detroit 2008 — 2009
Certificate of Completion, Medical Office Assistant/Specialist
Redford High Schoo; 1994 — 1997
Diploma, General Studies, 3.0
Exhilaration Marketing April 2014 - Present
Harland Clarke January 2013 - March 2014
Harland Clarke April 2003 - January 2013
Alpine Access June 2001 - April 2003
Deluxe Corporation December 1996 - June 2001
Skills
Leadership, Management, Business Strategy, Lead Generation, Team Leadership, Strategic Leadership, B2B, Change Management, Training, Integrated Marketing, Program Management, Marketing, Call Centers, Outsourcing, Results Oriented, Goal Oriented, Account Management, Marketing Strategy, Change Leadership, Call Center, Analysis, Multi-channel Marketing, Marketing Communications, Product Marketing, Social Media Marketing, Strategy, Life/work Balance, Systems Thinking, Strategic Communications, Big-picture Thinking, Management Consulting, Strategic Partnerships
Education
University of Colorado at Colorado Springs
Master of Business Administration (M.B.A.), Marketing
University of Wales, Bangor
English Literature, English, Linguistics
Farmers Insurance Group of Companies November 2014 - Present
Farmers Insurance February 2012 - November 2014
Company Confidential September 2011 - February 2012
TeleTech February 2011 - September 2011
Alpine Access January 2002 - February 2011
Skills
Call Center, Vendor Management, Process Improvement, Outsourcing, BPO, Management, Training, Recruiting, Project Management, Operations Management, Coaching, Call Centers, Leadership, Strategy, Program Management, Leadership Development, Analysis, Employee Training, Quality Assurance, Strategic Planning, Software Documentation, Integration, Telecommunications, Onboarding, Performance Management, Team Building, Customer Retention, Sales, Customer Satisfaction
Education
Arapahoe Community College
Associate's degree, Computer Sciences
The University of Texas at Austin
Business Administration
teleNetwork March 2013 - Present
www.dreamsimagined.net March 2012 - Present
Alpine Access May 2010 - May 2012
West at Home February 2009 - March 2010
Various Temporary Assignments January 2008 - May 2009
MedPro Personnel November 2006 - December 2007
Dish Network July 1999 - April 2005
Skills
Customer Service, Call Centers, Technical Support, Customer Satisfaction, Sales, Invoicing, Outlook
Education
Argosy University 2015 — 2018
Bachelor of Applied Science (B.A.Sc.), Business Administration and Management, General
Everest College 2013 — 2015
Associate's degree, Business Management, 3.87
Emily Griffith Technical College 2009 — 2009
none, Medical Transcription, B
Cosentino North America October 2013 - August 2014
Nametag Films May 2014 - May 2014
Alpine Access October 2010 - December 2010
Bailey's Furniture February 2010 - April 2010
Bob Evans August 2004 - August 2005
Skills
Customer Service, Customer Satisfaction, Social Networking, Training, Team Building, Social Media, Microsoft Excel, Social Media Marketing, Interior Design, Direct Sales, Outlook, Time Management, Brand Loyalty, Online Marketing, Leadership Development, Online Advertising, Coaching, Healthcare, Inside Sales, Customer Loyalty, Computer Literate, Sales
Education
The University of Texas at Arlington 2014 — 2018
Bachelor of Science (BS), Interior Design
El Centro College 2012 — 2014
Interior Design
Penn Foster 2010 — 2010
Diploma, Interior Decorator
Art Institute of Dallas 2009 — 2010
Interior Design
Alpine Access December 2012 - Present
Key Financial Grp, Inc. April 2008 - March 2012
Trane November 1999 - September 2007
Skills
PowerPoint, Team Leadership, Software Documentation, Access, Call Center Development, Teamwork, 10 Key, Microsoft Office, Microsoft Excel, Microsoft Word, Administrative..., Data Entry, Product Marketing, Web Content, Web Marketing, Accounts Payable, Journal Entries, Account Reconciliation, Accounts Receivable
Education
Arapahoe Community College 1976 — 1978
none, Accounting and Business/Management
ASA Tire Systems June 2013 - Present
Debt Reduction Services Inc. November 2012 - June 2013
SOS Employment Group May 2012 - November 2012
KeelWorks Foundation October 2011 - October 2012
Bankers Life and Casualty January 2012 - May 2012
Alpine Access October 2011 - December 2011
CenturyLink March 2004 - October 2011
Skills
Technical Writing, SnagIt, Captivate, Instructional Design, Adobe Acrobat, E-learning, ADDIE, Word, HTML, Content Development, PowerPoint, Photoshop, Microsoft Office, Dreamweaver, Visio, FrameMaker, Flash, RoboHelp, Technical Communication, Editing, Writing, CSS, Adobe Creative Suite, XML, Documentation, Research, Sybase SQL Anywhere
Education
Boise State University 2002 — 2010
M.S., Instructional & Performance Technology
Boise State University
B.A., English, Technical Writing
Wade College
A.A., Fashion Design & Merchandising
Enterprise Holdings September 2013 - Present
DIRECTV October 2012 - August 2013
Alpine Access February 2008 - March 2012
Skills
Call Centers, Customer Experience, Customer Satisfaction, Technical Support, BPO, Workforce Management, Customer Service, Troubleshooting, Contact Centers, Data Entry, Windows 7, Customer Retention, Telephone Skills, Customer Support, Telemarketing, Microsoft Office, Computer Hardware, Outlook, Help Desk Support, Avaya, Citrix Metaframe
Education
American InterContinental University 2003 — 2006
Bachelor of Fine Arts (B.F.A.), Design and Visual Communications, General
Columbia College (SC) 2001 — 2004
Associate's degree, English
Oldcastle January 2015 - Present
AVG Technologies March 2013 - October 2014
Alpine Access June 2010 - September 2012
C3i 2008 - 2010
Qasr Computing Solutions 2003 - 2008
Skills
Customer Service, Technical..., Windows OS; XP,7,8, Windows Server OS;..., Microsoft Office, Microsoft Word, PowerPoint, Microsoft Excel, Windows, Outlook, Client/Server Models, Active Directory, Oral and written..., Hardware Configurations, Team Collaboration, LAN/WAN & VPN/Remote..., Windows phone, Android,..., Cloud Applications, Virus Removal, Web Applications, Software Installation, PC building, Mac OS, Project Management, Troubleshooting, Management, Technical Support, Help Desk Support, Information Technology, Computer Repair, Software Documentation
Education
American University 2014 — 2016
Bachelor of Science (BS), Information Technology
Clinton College
AS Natural Sciences
Bennett Hockett Supply Co Inc November 2006 - Present
Fayetteville State University August 2013 - May 2015
KDW Accounting and Income Tax Services January 1987 - January 2014
Alpine Access November 2012 - July 2013
Skills
Account Management, Accounts Payable, Accounts Receivable, Financial Analysis, Financial Reporting, Financial Accounting, Account Reconciliation, Cost Accounting, Payroll, Payroll Taxes, Payroll Services, Payment Card Processing, Invoicing, Tax Preparation, Income Tax, Income Statement, Balance Sheet, Customer Service, Customer Support, Bookkeeping, Accruals, General Ledger, Microsoft Office, Microsoft Excel, Microsoft Word, Lotus Notes, Employee Benefits, Employee Relations, Supervisory Experience, Human Resources, Multi Tasking, Communication Skills, People-oriented, Cash Register, Compliance, Computer Proficiency, Time Management, Time & Attendance, Organizational..., Financial Statements, Accounting, Team Building, Leadership, Tax, PowerPoint, Outlook, Data Entry, Budgets, Training
Education
Fayetteville State University 2013 — 2015
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General, 3.12 GPA
Alamance Community College 2005 — 2007
Associate of Arts and Sciences (AAS), Accounting, 3.00 GPA
Alamance Community College 2003 — 2005
Associate of Arts and Sciences (AAS), Business/Commerce, General, 3.50 GPA
NextWave Advocacy, LLC 2015 - Present
The McLean Family Household 2012 - Present
Alpine Access October 2012 - December 2012
RTI via Greene Resources May 2012 - August 2012
Hilton Hotel Center City Charlotte April 2007 - July 2011
Skills
Customer Service, Microsoft Word, Microsoft Excel, Time Management, PowerPoint, Outlook, Sales
Education
Capella University 2012 — 2013
Master's Degree, Criminal Justice/Safety Studies, 3.67/4.0
University of North Carolina at Charlotte 2007 — 2010
Bachelor's Degree, Political Science and Government
Standing Together Against Rape, Inc. January 2012 - Present
Colonial Management Group, LP July 2013 - June 2015
Family Sunshine Center May 2012 - May 2013
Alpine Access February 2011 - April 2012
AT&T February 2008 - February 2011
Skills
Treatment, Psychotherapy, Interviews, Rehabilitation, Crisis Intervention, Group Therapy, Case Management, Social Services, Mental Health Counseling, Family Therapy, Mental Health, Motivational..., CBT, Behavioral Health, Anger Management, Counseling Psychology, Chemical Dependency, Interventions, Individual Counselling, Psychology, Career Counseling, Solution Focused, Conflict Resolution
Education
Amridge University 2015 — 2018
Doctor of Philosophy (Ph.D.), Marriage and Family Therapy
Jacksonville State University 2014 — 2014
Educational Specialist, Counselor Education
Amridge University 2011 — 2013
Master of Arts (MA), Professional Counseling
University of Alabama 2000 — 2010
Bachelor of Science (BS), Humand Development and Family Studies
Alpine Access January 2009 - Present
Alpine Access December 2008 - Present
ADP September 2006 - June 2008
ADP Tax Credit Services September 2006 - June 2008
Odd Job Stores/Amazing Savings December 2000 - December 2005
Odd Job Stores/Amazing Savings December 2000 - December 2005
Skills
Customer Service, Data Entry, Receptionist Duties, Microsoft Word, Microsoft Excel, Microsoft Office, PowerPoint, Front Office
Education
Ashworth College 2012 — 2012
Medical Insurance Specialist/Medical Biller
Katharine Gibbs School 1999 — 2000
Executive Assistant/Executive Secretary
Katharine Gibbs Business School
Advance Auto Parts February 2014 - Present
Lake Myers RV Resort April 2013 - November 2013
Alpine Access August 2012 - January 2013
Mobile Minds Tutoring October 2011 - February 2012
J.Lodge January 2011 - September 2011
J.Lodge January 2010 - December 2010
J.Lodge April 2008 - December 2009
B/E Aerospace November 2004 - March 2005
Intermet January 2004 - October 2004
Remy International May 2001 - March 2003
Skills
Product Design, CAD, SPC, Customer Service, Engineering, Program Management, Software Documentation, Product Development, Troubleshooting, Team Leadership, Training, Analysis, Microsoft Excel, Manufacturing, Quality Assurance, Management, Process Improvement
Education
Bradley University 1989 — 1994
BS, Engineering
Alpine Access December 2013 - Present
South of Philly February 2012 - Present
Habitat for Humanity January 2012 - Present
City of Charleston Recreation Aquatics Division February 2011 - Present
Charleston Southern University January 2011 - May 2012
Families Helping Families December 2011 - December 2011
Charleston Basket Brigade November 2011 - November 2011
Rentway June 2006 - February 2007
At&t wireless December 2000 - August 2004
St Joseph's University May 1996 - August 1997
Skills
Leadership, Sales, Budgets, Marketing, Customer Service, Training, Customer Satisfaction, Finance, Recruiting, Accounting, Analysis, Management, Business Development, Microsoft Office, Employee Training, Time Management, Team Leadership, Public Speaking, Strategic Planning, Program Management, Operations Management, Inventory Control, Accounts Payable, Inventory Management, Team Building, Data Entry, Website Development, business plan writing, Certified Virtual Agent, Business Planning
Education
Charleston Southern University 2007 — 2012
MBA, Business administration
University of North Carolina at Greensboro 2000 — 2003
Business Administration, Business Studies
Count on Me December 2007 - Present
Unique Personality Counseling April 2004 - Present
Alpine Access September 2012 - April 2013
Education
Capella University 2009 — 2012
PhD, Mgt of Nonprofit Agencies
Georgia State University - J. Mack Robinson College of Business 2003 — 2006
BBA, Managerial Science (HR)
Colorado Tech University
MBA, Accounting
State University of West Georgia
Styles by Sy May 2003 - Present
REMX /OUTCOMES HEALTH INFO SOLUTIONS February 2012 - May 2012
Outcomes Health Information Solutions February 2012 - April 2012
Alpine Access August 2011 - February 2012
Revolutionz Beauty Supply May 2005 - November 2011
INTERNATIONAL HOUSE OF PANCAKES June 2001 - July 2002
KROGER GROCERY STORE June 2000 - June 2001
Skills
Customer Service, Management, Telemarketing, Retail Sales, Process Scheduler, HIPAA, Medical Records, Call Center, Program Management, Data Entry, Outlook, Microsoft Office, Process Improvement, Inventory Management, Microsoft Excel, Customer Satisfaction, Access, Microsoft Office 2007, Team Building, Microsoft Word, Appointment Scheduling, Call Centers
Education
Ashford University 2011 — 2014
Bachelor's degree, Criminal Justice and Corrections
University of Phoenix 2009 — 2011
Bachelor of Science (BS), Criminal Justice
Gwinnett Technical College 2003 — 2004
Continuing Education
Collins Hill High School 1999 — 2003
High School, Criminal Justice/Law Enforcement Administration
Colins Hill High 1998 — 2003
High School Diploma, General Studies
World Wide Technology November 2014 - Present
Beanstalk Foundation January 2012 - Present
IntraNext Systems November 2012 - November 2014
Coalfire Systems, Inc. August 2012 - December 2012
Coalfire Systems, Inc. October 2011 - August 2012
Alpine Access August 2007 - April 2011
Inflow (acquired by SunGard) December 1997 - April 2005
Link VTC (acquired by Confertech/Global Crossing) January 1995 - January 1996
Skills
HITRUST Practitioner, Cloud infrastructure, IaaS, PaaS, SaaS, IT Operations, Compliance - PCI,..., Product Development, FedRAMP and accredited..., IT Organizational..., Accreditation, Cloud Computing, ISO 27001, IaaS, SaaS, Financial Modeling, PaaS, Payment Industry, ITIL, Information Security, Outsourcing, Virtualization, SDLC, Security, Telecommunications, Network Architecture, Data Center, Information Technology, Disaster Recovery, BPO, Product Management, Organizational..., Start-ups, Business Continuity, High Availability, Call Centers, IT Strategy, Network Engineering, Executive Management, Information Security..., Governance, Solution Architecture, Network Security, Managed Services, Enterprise Architecture, IT Outsourcing, HIPAA, PCI DSS, Networking, Program Management, Computer Security, Professional Services
Education
Bentley College - Elkin B. McCallum Graduate School of Business 1994 — 1998
MBA
United States Air Force Academy 1980 — 1984
Bachelor of Science (B.S.)
Alpine Access March 2012 - Present
The Pantry August 2011 - November 2011
Convergys September 2006 - March 2008
Amoco/Bp May 2001 - August 2006
Skills
Customer Service, Microsoft Excel, Customer Satisfaction, Troubleshooting, Windows
Education
Ashford University 2009 — 2014
Bachelor of Arts (B.A.), Child Development
Chartbeat November 2014 - Present
Booker Software January 2014 - November 2014
TGI Fridays August 2013 - January 2014
Davlin Marketing Group August 2012 - January 2014
Alpine Access August 2011 - July 2013
AvTrak, LLC June 2010 - January 2011
Penzeys Spices June 2009 - December 2010
EchoStar Corporation January 2008 - November 2008
Skills
Facebook, Customer Service, Microsoft Office, Social Networking, Social Media, Social Media Marketing, PowerPoint, Outlook, Marketing, Microsoft Word, Event Planning, Graphic Design, Microsoft Excel, Photoshop, Windows, Administrative..., Troubleshooting, Call Centers, Customer Satisfaction, Software Documentation, Adobe Acrobat, Bartending, iPhone Support, Case Managment, Data Analysis, Databases, Microsoft SQL Server, Technical Writing, Technical Support, Data Management, Process Writing, Data Retrieval, Salesforce.com, Photography, WordPress, SEO, Blogging, HTML, Data Entry, Online Marketing
Education
Bob Jones University 2004 — 2005
None, Graphic Design
Homeschool 1991 — 2004
High School Diploma & GED, None, K-12
Convergys September 2015 - Present
LegalShield, Independent Associate July 2015 - Present
Amazon October 2014 - January 2015
TeleTech September 2014 - December 2014
Self-Employed May 2013 - August 2013
Alpine Access 2008 - 2008
City Mill Company, Ltd. June 2002 - March 2004
Aloha Hyundai, Ltd November 2001 - June 2002
Honolulu Community College Child Care Center January 2002 - March 2002
Tsuruya Noodle Shop August 2000 - February 2001
Skills
Medical Terminology, HIPAA, EHR, Medical Records, EMR, Medical Transcription, Healthcare Information..., Medical Coding, Healthcare, Transcription, Hospitals, Health Information..., ICD-9, CPT, Medical Billing, Customer Service
Education
American Healthcare Documentation Professionals Group (Formerly TRS Institute) 2013 — 2013
Certification, HIPAA Compliance
American Healthcare Documentation Professionals Group (Formerly TRS Institute) 2009 — 2010
Graduate (No Degree), Medical Transcription
American InterContinental University 2005 — 2006
Associates Degree, Business Administration
Honolulu Community College 2001 — 2002
Early Childhood Education
Kamehameha Schools 1997 — 2001
High School Diploma
Hilton Garden Inn April 2015 - Present
Starr Realty Group, Kristina Zack & Associates - Keller Williams Realty June 2012 - May 2014
Alpine Access May 2011 - June 2012
Sidereus Studio June 2005 - December 2011
Cassandra Ritone March 2004 - May 2010
Fairway Apartments April 2002 - October 2004
Remax Precision Realty January 1998 - June 2002
Skills
Photography, Film, Feature Films, Social Networking, Art, Real Estate License, National Association of..., Sellers, Short Films, Customer Service, Buyer Representation, Entertainment, Real Estate Transactions, Real Estate, Buyers, Listings, Relocation, Short Sales, Single Family Homes, Investors, Foreclosures, Condos, Residential Homes, Marketing, First Time Home Buyers, Sales, Investment Properties, Property Management, Social Media, Referrals, Acting, Microsoft Office, Negotiation, REO, New Home Sales, Management, Social Media Marketing, Rentals, Microsoft Excel, Small Business, Contract Negotiation, Team Building, Strategic Planning
Education
American College of Healthcare Sciences 2014 — 2017
Associates of Applied Science in Complementary Alternative Medicine, Alternative and Complementary Medicine and Medical Systems, GPA 3.85
Tunxis Community College 2014 — 2017
Associate of Science in Business Administration, Accounting, GPA 3.95
Paier College of Art 2009 — 2012
Photography
National Real Estate Institute 2002 — 2011
Real Estate License, Real Estate
Branford Hall - Southington 2008 — 2010
Computer Information Technology
Alpine Access November 2012 - Present
City of Atlantic Beach April 1999 - September 2006
Skills
Microsoft Office, Customer Service, PowerPoint, Microsoft Excel, Microsoft Word, Banking, Teamwork, Budgets, Financial Analysis, Outlook, Negotiation, Team Leadership, English, Analysis, Risk Management, Accounting, Team Building, Team Management
Education
Penn Forest 2012 — 2014
Veterinarian Technician- Assoc of Science
Carteret Community College 2004 — 2004
Mortgage, Banking
Carteret Community College 2002 — 2002
Real Estate, Broker
Florida 1981 — 1981
Certificate, Travel & Tourism
First National Bank of Layton May 2013 - Present
Davis School District October 2006 - Present
Alpine Access November 2003 - February 2008
First American RES LP/RMS October 1996 - September 2003
Oldham Associates June 1989 - August 1991
Skills
Administrative..., Office Management, Organized Multi-tasker, Event Planning, Project Coordination, Customer Service, Organizational..., Microsoft Office, Outlook, Executive Calendar..., Money Management, Teamwork, Work Independently with..., Oral & Written..., Sales, Liaison for the..., Research, Internet Savvy, Multi-line Phone, Editing, Always Punctual, Efficient, Integrity
Education
Brigham Young University
Bachelors of Science, Retail Marketing
Ricks College
Associates, General Studies
Alpine Access October 2012 - Present
Education
Central Oregon Community College
Johnston Community College
Farmers Insurance August 2015 - Present
Alpine Access October 2012 - Present
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Editing, Public Relations
Education
Ashford University 2011 — 2016
ATI Career Training Center-Oklahoma City 2010 — 2011
Certification of Completion, Medical/Clinical Assistant
Premier Service, Inc. September 2015 - Present
Surmount Seminars and Event Promotions, LLC November 2008 - Present
Alpine Access March 2009 - June 2012
M&I Bank September 2007 - November 2007
Faith Foods September 2005 - August 2007
Cellular Advantage, Inc. November 2004 - August 2005
Allied Technology Group, Inc. January 2003 - November 2004
Follett Software June 1997 - August 2002
Skills
Sales Management, Strategic Partnerships, Project Management, Contract Negotiation, Public Speaking, Business Development, Marketing, Account Management, Marketing Strategy, CRM, Management, Call Centers, Operations Management, Team Leadership, Customer Satisfaction, Solution Selling, Coaching, Leadership, Training, Sales, Integration, Project Planning, Visionary, Strategy, Customer Retention, Retail, Sales Process, Salesforce.com, Vendor Management, Outsourcing, Customer Experience, Cross-functional Team..., Team Building, Start-ups, Lead Generation, Team Management, Sales Operations, SaaS
Education
Joliet Junior College 2010 — 2011
AAS, Business
4PM.COM 2009 — 2010
CPM, Project Management
The University of Texas at Austin 1984 — 1986
Business Administration
Austin Community College 1982 — 1984
seminar companies, Computer Information Systems
Verizon Enterprise Solutions June 2015 - Present
NetSuite July 2012 - June 2015
Alpine Access August 2011 - June 2012
Ping Identity September 2008 - December 2010
AccuCode August 2007 - September 2008
SpectraLink Corporation January 2005 - August 2007
AccuCode January 2002 - January 2005
Sun Microsystems July 2000 - November 2001
Infotec Commercial Systems September 1997 - July 2000
Skills
Sales Process, Enterprise Software, Sales Management, Selling, SaaS, Sales, Solution Selling, Sales Operations, Salesforce.com, Cloud Computing, Strategy, Key Account Management, Market Development, Channel Sales, Leadership, Cold Calling, Account Management, Management, Mentoring, Coaching
Education
Central College
B.A., Business Management
Trinity College, Carmarthen, Wales, UK
Central College Semester Abroad Program
Sitel July 2014 - Present
West Corporation April 2014 - Present
Alpine Access April 2014 - July 2014
West Corporation June 2013 - March 2014
Sling Shot LLC, Mall Attractions LLC September 2012 - January 2013
Sears, Roebuck and Co. July 2012 - September 2012
Planned Parenthood Federation of America October 2011 - December 2011
Michaels Stores, Inc. September 2010 - January 2011
YMCA September 2008 - September 2009
Skills
Adobe Illustrator, Adobe Photoshop, Adode Indesign, Illustrator, Adobe Creative Suite, InDesign, Layout, Mac, Sketching, Adobe Acrobat, Drawing, Typography, Photoshop
Education
Art Institute of Atlanta 2009 — 2012
Bachelor of Fine Arts (BFA), Graphic Design
Hansen Constuction August 2000 - February 2014
Crazy Lawn Gal Lawn Service February 2011 - September 2011
Goveners Manson March 2010 - August 2010
A & M recycling February 2004 - December 2009
Alpine Access December 1998 - June 2005
IBM July 1996 - November 1998
Skills
Data Entry, Microsoft Excel, Outlook, Microsoft Word, Office Administration, Customer Service, Technical Support, Windows XP Pro, Internet Explorer, Microsoft Office 2007, Google Chrome, Firefox, Windows Vista, Invoice Processing, Computer Games, Graphics Software, Microsoft Office 2003, Microsoft Windows 98, Gaming, Hardware Installation, Remote Desktop, Microsoft Operating..., Customer Support, Telephone Skills, Online Research, Email, Computer Hardware, Computer Maintenance, Computer Repair, Troubleshooting, Internet Services, Networking, Windows 7, File Management, Microsoft Publisher, Spreadsheets, Microsoft Office, Office Equipment, Invoicing, Community Sites, Office Management, Database Administration, Desktop Administration, Administration, Server Administration, Keyboard Skills, System Administration
Education
Arapahoe Community College 2012 — 2017
Associate's degree, Game Design and Development, 3.0
Parks College 1995 — 1997
Associate of Science (AS), Network and System Administration/Administrator
San Luis Valley Mental Health Center June 2013 - Present
La Puente May 2008 - June 2013
San Luis Valley Mental Health Center August 2012 - May 2013
Alpine Access March 2007 - September 2009
Skills
Play Therapy, Child Development, Computer Repair, Photography, Grant Writing, Writing, Counseling Psychology, Mental Health Counseling, Family Therapy, Community Gardens, Organic Gardening, Green Building, Straw Bale, Organic Farming, Adventure Travel, Customer Service, Renewable Energy, Vegetarian Cooking, Research, Wilderness First Aid, Cpr Certified, Wilderness Therapy, Native Plants, Anthropology, Animals, Kayak, Photoshop, Culture, Cartoons, Art Therapy, Early Childhood..., Didgeridoo, Buddhist Psychology, Mindfulness-based..., Meditation, Child Welfare, Hiking, Transpersonal Psychology, Online Gaming, Video Games, Role Playing Games, Anime, Comics, Fantasy, Environmental Science, Science, Botany, Survival Skills, CBT, DBT
Education
Adams State College 2010 — 2013
Master of Arts, Clinical Mental Health Counseling
Naropa University 2005 — 2008
Bachelor of Arts (B.A.), Interdisciplinary Studies (Self-Designed Major) - Cultural Sustainability
Fort Lewis College 2004 — 2005
Sykes Home powered by Alpine Access April 2012 - Present
Alpine Access December 2011 - April 2012
Alpine Access June 2011 - November 2011
U.S. Army May 2006 - March 2010
Cave of the Winds May 2004 - September 2005
Skills
Analytics, Patient care, Administration, Adult Education, Technical Training, Project Management, System Administration
Education
The George Washington University 2012 — 2016
Doctor of Education (Ed.D.), Human and Organizational Learning, 3.95
University of Denver 2011 — 2012
MPS, Leadership and Organizations
University of Denver 2011 — 2012
Graduate Certificate, Organizational Development and Training
Austin Peay State University 2007 — 2010
Bachelor of Science, Psychology
American Express August 2012 - Present
Alpine Access July 2005 - June 2012
Whitehall Jewellers/ Crescent Jewelers March 1996 - December 2001
Boise Cascade, L.L.C. January 1985 - March 1996
Education
Boise State University
Communications, Training and Development, Business
Sportz Filmz LLC August 2013 - Present
Doug Goodwin Video March 2012 - Present
Alpine Access October 2012 - December 2012
StoryRock, Inc March 2011 - February 2012
BYU-Idaho April 2010 - January 2011
KCNC-TV September 2009 - December 2009
Lawn Buddies September 2008 - August 2009
Far West Bank January 2008 - April 2008
Prosper October 2007 - February 2008
Progrexion March 2007 - July 2007
Skills
Final Cut Pro, Video Production, Editing, Video, Videography, Adobe Creative Suite, Premiere, After Effects, Photoshop, Illustrator, HD, Camera, Television, Broadcast, Photography, Multimedia, Mac, Post Production, Facebook, Film, Video Editing, Leadership, Cinematography, Digital Media, Motion Graphics
Education
DevMountain 2015 — 2015
iOS Development
Brigham Young University - Idaho 2006 — 2010
Communication (Broadcasting Emphasis), Communication, Broadcasting, Video Production, Music
Metropolitan State University of Denver 2003 — 2003
Communication
USAA March 2014 - Present
Alpine Access April 2012 - May 2013
Cox Media May 2009 - December 2009
Deluxe Corporation 1999 - 2008
Skills
Sales, Medical Claims &..., Customer Service, Salesforce.com, Leadership, Customer Retention, Account Management, Training, Customer Experience, Strategic Planning, Sales Management, Process Improvement, Marketing, Coaching, Cold Calling, CRM, Customer Satisfaction
Education
Arizona State University
BS Textiles & Clothing in Business, Business
Ford Schools
AZ P & C Insurance License
Gaea Mobile February 2015 - Present
Beijing VITA Industry & Trade Co., Ltd. August 2014 - January 2015
LemonGame HK Limited October 2013 - August 2014
Gamewave Interactive Technology Co., Ltd April 2012 - October 2013
Kunlun Inc. April 2011 - April 2012
Dahlberg Global Enterprises November 2008 - January 2011
Alpine Access March 2010 - June 2010
SunTrust Bank January 2009 - January 2010
Beijing VITA Industry & Trade Co., Ltd. November 2007 - December 2008
Diane Meiller & Associates August 2007 - September 2007
Skills
Purchasing, Sourcing, Community Management, Translation, Mandarin, Social Media, Project Management, Customer Service, Online Advertising, Microsoft Office, Negotiation, Sales, English, Marketing, Market Research, Chinese, Public Relations, Management, Online Gaming, Localization, Video Games, Social Games, Team Management, Team Leadership, Monetization, PowerPoint, Microsoft Excel, Game Design, Casual Games, Advertising, Online Marketing, User Experience, MMORPG, Computer Games, Community Sites, Free to Play, Internationalization, Localization Testing, Training, Developer Relations, Virtual Goods, Game Publishing, Interactive..., Web Games, Game Development, MMO, Analysis, Product Marketing, Product Management, Facebook
Education
Florida State University 2006 — 2008
BA, International Affairs
Lake Sumter Community College 2004 — 2005
AA, N/A
Beijing Language and Culture University 2002 — 2004
N/A, Chinese Language
Virginia Wesleyan College 2000 — 2002
N/A, Business/Computer Science
Oviedo High School 1996 — 2000
General Studies, General Studies
Bridge Cleaners August 2014 - January 2015
MANA Group August 2014 - September 2014
Alpine Access June 2012 - March 2013
United States Navy January 2003 - January 2011
Self Employed Independent Peoplesoft Consultant January 2003 - January 2011
Skills
Employee Relations, Leadership Development, Recruiting, PeopleSoft, Human Resources, Organizational..., Training, Psychology, Performance Management, Workshop Facilitation, Coaching, Customer Service, Policy, Data Entry, Leadership, Social Media, Team Leadership, Outlook, Public Speaking, Interviews, Microsoft Office, Microsoft Word, Employee Training, Microsoft Excel, Personnel Management, Talent Management, Time Management, Career Development, Administration, Deferred Compensation, Payroll, Benefits Administration, Administrative..., Employee Benefits, Employee Engagement, HRIS, Talent Acquisition, Succession Planning, Team Building
Education
Ashford University 2012 — 2020
Bachelor Degree, Psychology
ICDC College 2014 — 2016
Associateâs Degree, Homeland Security, Law Enforcement, Firefighting and Related Protective Services
Ultimate Medical Academy 2012 — 2013
Certification, Pharmacy Technician/Assistant
Dickey's Barbecue Pit June 2014 - Present
CenturyLink July 2013 - June 2014
Jason's Deli August 2011 - July 2013
Rampart Properties October 2010 - July 2011
ALERT Protective Services March 2010 - July 2011
Alpine Access 2009 - 2010
Panera Bread February 2007 - October 2009
Johnny Rockets August 2004 - February 2007
Cedar Fair Entertainment Company May 2000 - October 2004
Wendys International April 1996 - March 2002
Skills
Leadership, Training, Customer Satisfaction, Process Scheduler, Time Management, Customer Service, Hospitality, Management, Team Leadership, Budgets, Employee Training, Restaurants, Hiring, Food & Beverage, Sales, Auditing, Security Management, Coaching, Operations Management, Inventory Management, Contract Negotiation, Purchasing, Income Statement, Strategic Planning, Restaurant Management, Public Relations, Sales Management, Employee Relations, Food Safety, Payroll, Interviews, Inventory Control, Human Resources, Microsoft Office, Food, Catering, Drive Thru Operations, Safety, Website Development, Team Building, New Restaurant Openings, ServSafe, Security, Retail, Facilities Management, Contract Management, Labor Management, Multi-unit, Call Centers, VoIP
Education
Colorado Technical University 2009 — 2010
Associates of Science, Criminal Justice
Bowling Green State University 2001 — 2002
Business Management
Carrollton High School 1997 — 2000
Diploma, College Prep
Randstad Technologies US December 2014 - Present
WyzAnt Tutoring June 2013 - Present
Panum Group, LLC April 2014 - July 2014
Volt April 2013 - November 2013
Neovia Logistics April 2013 - November 2013
BirdDog Media February 2013 - April 2013
Volt February 2011 - March 2012
Alpine Access July 2010 - January 2011
Volt January 2008 - December 2008
Risinger Bros. Transfer Inc March 2007 - June 2007
Skills
Windows 7, Windows Server, Technical Support, Networking, Windows XP, Help Desk Support, Network Administration, Troubleshooting, XP, Lotus Notes, Windows, Microsoft Office, Databases, Software Documentation, Incident Management, Switches, Information Technology, Symantec Antivirus, Internet Explorer, Sametime, Bible, Remote Desktop, VMware, Symantec Endpoint..., Blackberry, RSA SecurID, Peregrine, Desktop Support, Office 365, Windows XP Professional, Partition Magic, Computer Hardware..., PC maintenance, MS Office Suite, Nortel Contivity, DOS, Gmail, iPass, Firefox, AVG, ESL, Conversational Japanese, Conversational Korean, Windows Server 2003, Remote Support, Outlook, Microsoft SQL Server, Windows 8.1
Education
Andrews University 1993 — 1997
BA, Religion
Careers In Computers 1992 — 1993
Certificate, Total Technical Support
W.G. Nielsen & Co. January 2011 - Present
Office Source, Inc. October 2004 - February 2010
Alpine Access 2000 - 2003
Corporate Express 1996 - 2000
Corporate Express 1995 - 1996
Davis Graham & Stubbs LLP 1988 - 1995
Skills
Mergers, Strategic Planning, Due Diligence, Private Equity, Venture Capital, Corporate Finance, Financial Modeling, Financial Analysis, Valuation, Restructuring, Joint Ventures, Divestitures, Accounting, Negotiation, Financial Reporting, Corporate Development, Forecasting, Management Consulting, Business Planning, Mergers & Acquisitions, Acquisitions, Capital Markets, Investment Banking, Managerial Finance, Executive Management, Corporate Law, Investments, Budgets, Corporate Governance, Contract Negotiation, M&A experience, Finance, Business Valuation
Education
Brigham Young University—J. Reuben Clark Law School 1985 — 1988
J.D., Law
Brigham Young University 1979 — 1985
BS, Accounting
Univera Healthcare, Excellus BCBS, Excellus Blue Cross Blue Shield December 2010 - Present
Alpine Access August 2010 - December 2010
Jiffy-tite January 2006 - December 2008
Southco August 2004 - August 2005
Delphi August 1995 - March 2002
West Valley Nuclear Services 1991 - 1994
Skills
Quality Assurance, Continuous Improvement, Program Management, Kaizen, Leadership, Lean Manufacturing, Product Development, Six Sigma, Analysis, Operational Excellence, Cross-functional Team..., Management, Root Cause Analysis, Value Stream Mapping, Kanban, FMEA, Manufacturing
Education
Canisius College 2001 — 2003
MBA, Business Administration and Management, General
State University of New York at Buffalo 1990 — 1995
Bachelor of Science, Industrial Engineering
West Valley Central School 1977 — 1990
Safeway Inc. June 2011 - Present
Century Bronze September 1991 - Present
Alpine Access June 2005 - December 2006
Skills
Art, Fine Art, Painting, Sculpture, Photography, Graphic Design, Graphics, Illustration, Illustrator, Oil Painting, Creative Direction, Digital Photography, Visual Arts, Craft, Contemporary Art, Image Editing, Multimedia, Art Direction, Drawing, Books, Sketching, Magazines, InDesign, Adobe Creative Suite, WordPress, Blogging, Publishing, Fashion, Marketing, Mixed Media, Digital Illustration, Animation, Corporate Identity, Editing, Interior Design, Concept Development, Newsletters, Logo Design, Portrait Photography, Brochures, Creative Writing, Sewing, Fashion Design, Portraits, Editorial, Film, Brand Development, Photoshop, Advertising
Education
Adams State College 1980 — 1984
BA, Fine Art, Busniess Administration
Innojay December 2012 - Present
Capital Bankcard January 2013 - Present
Arise Virtual Solutions Inc. December 2012 - Present
WeDeliver 2014 - 2014
Spoland Solutions Incorporated April 2012 - December 2012
LiveOps January 2012 - March 2012
Clearwire August 2011 - December 2011
Alpine Access November 2010 - June 2011
Comcast March 2010 - September 2010
Skills
Web Development, Music, Film, SEO, Entrepreneurship, New Business Development, Start-ups, Business Strategy, Management, Marketing Strategy, Online Marketing, Strategic Planning, Customer Service, Customer Satisfaction, Technical Support, Sales
Education
City Colleges of Chicago-Harry S Truman College 2010 — 2012
Percy L. Julian High School 2006 — 2010
Diploma, General Studies/Business Program
Sykes Home powered by Alpine Access November 2012 - Present
Alpine Access August 2010 - Present
Sandestin Golf and Beach Resort 2005 - 2009
The Athletic Club at Weston 2001 - 2005
Skills
Leadership, Customer Service, Employee Relations, Team Leadership
Education
Broward College 1979 — 1981
Theater Production
Ray Mar Beauty School
Cosmetology, All aspects
UnitedHealth Group June 2014 - Present
NCO Group November 2011 - May 2012
Alpine Access March 2011 - November 2011
Physicians Reach Out July 2010 - December 2010
Convergys July 2008 - September 2008
Barista Cafe January 2007 - October 2007
Marshalls September 2004 - June 2005
Pathmark Grocery Store March 2003 - September 2003
Caring of Prospect Park June 2002 - September 2002
nd Home Adult Medical Daycare Center June 2000 - September 2000
Education
Central Piedmont Community College
Boulder County May 2013 - Present
Slater Construction Services May 2006 - December 2013
GreenPath Debt Solutions September 2008 - April 2013
Alpine Access November 2006 - March 2009
2003-2006Lipper Analytical Services November 2003 - August 2006
Skills
Bookkeeping, Money Management, Personal Budgeting, Credit Scoring, Financial Reporting, QuickBooks, Quicken, Instructor-led Training, Public Speaking, Community Outreach, Analysis, Budgets
Education
University of Colorado at Denver 1999 — 2003
B.A, Business Administration; Finance
Ball State University 1993 — 1994
Education/Teaching of Individuals with Hearing Impairments Including Deafness
Lockheed Martin June 2012 - Present
Alpine Access April 2011 - April 2012
Skills
XML, Java, JavaScript, Troubleshooting, Linux, Perl, C#, Visual Studio, C, Software Development, C++, Unix, Github, JIRA, BMC Remedy Ticketing..., HTML, Bash, VPN, Software Testing Life...
Education
Alabama A&M University Graduate School 2008 — 2012
Bachelor's degree, Computer Science
Kelly Services June 2015 - Present
New Horizons Computer Learning Centers January 2015 - June 2015
New Horizons Charlotte NC March 2014 - December 2014
Alpine Access July 2013 - March 2014
FPG LLC January 2011 - August 2013
Cornerstone United, Inc. June 2009 - August 2009
Skills
Data Entry, Administrative..., Payroll, Human Resources, Invoicing, Accounts Payable, Office Management, Customer Service, Interviews, Analysis, Accounting, Filing, Business Intelligence, Legal Writing, Time Management, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Teamwork, Telephone Skills, Office Administration, Spreadsheets, Outlook, Leadership, Team Building, Management, QuickBooks, Hiring, Employee Relations, Employee Benefits, Critical Thinking, Administration, File Management, Confidentiality, Administrative...
Education
Appalachian State University 2009 — 2011
Bachelor of Science (B.S.), Business Administration and Management, General
Support.com June 2014 - Present
Alpine Access October 2013 - Present
Set and Service Resources January 2011 - February 2014
Javelin Technical Training Center January 2009 - January 2010
National Vendor Service January 2007 - January 2008
GSI Commerce January 2006 - January 2007
Larry’s Giant Subs January 2001 - January 2007
Pier 1 Imports January 2005 - January 2006
Skills
Planograms, Merchandising, Grocery, Retail, Visual Merchandising, Sales, Inventory Management, Customer Service, Recruiting, Customer Satisfaction, Account Management, Sales Management, Outlook, Microsoft Word, POS, Selling, Trade Shows, Microsoft Excel, Loss Prevention, Process Scheduler, Team Leadership, Coaching, Customer Retention, Time Management, Marketing, Training, Hiring, Call Centers, Forecasting, Team Building, Sales Operations, Direct Sales, Teamwork, Management, Human Resources, Employee Relations, Marketing Strategy, Cold Calling, Leadership, Inventory Control, Microsoft Office
Education
Georgia Gwinnett College 2012 — 2013
Information Technology, Computer Science
University of Phoenix 2008 — 2010
Associate Degree, Elementary Education
Javelin Technical Training Center
Medical billing & Coding, Medical/Clinical Assistant
Sykes October 2013 - Present
Alpine Access September 2012 - October 2013
Concentra November 2010 - June 2012
Skills
Customer Service, Team Building, Data Entry, Microsoft Excel, Call Center, Healthcare Management, Outlook, Administrative..., Microsoft Office, Management, Secretarial Skills, Flex Trainer, Salesforce.com
Education
American Public University System 2015 — 2019
Bachelors In Information Technology, Information Technology Project Management
Collin County Community College 1992 — 1993
Computer Science
Dallas Baptist University 1991 — 1992
Computer Science
Allen High School 1987 — 1991
American Public University System
Information Technology Management (BS), Information Technology Project Management
Solid Source Realty August 2010 - Present
Atlanta FastTax May 2009 - May 2014
Alpine Access October 2012 - October 2013
State of Georgia January 2007 - August 2010
State of Georgia July 2006 - December 2007
Skills
Buyer Representation, Relocation, Real Estate, Listings, Referrals, Short Sales, Foreclosures, Luxury, Sellers, First Time Home Buyers, Investment Properties, Single Family Homes, Condos, New Home Sales, Residential Homes, Real Estate Transactions, Property Management, Customer Service, Townhomes, Investors, REO
Education
Barney Fletcher Marietta, GA 2010 — 2010
Real Estate License
Chattahoochee Valley Community College 1980 — 1982
Spencer High School in Columbus, GA 1973 — 1976
High School Diploma
Aeroflex a Cobham Company June 2015 - Present
UCCS Office of Veteran and Military Affairs January 2013 - Present
UCCS February 2013 - August 2015
Alpine Access November 2012 - December 2013
Liberty Intermediate School November 2010 - August 2012
Family Foot Center October 2007 - September 2009
SunTrust Bank STOLI December 2006 - October 2007
Skills
Customer Service, Outsourcing, Call Center, Windows 7, Java, C, C++, HTML5, CSS, Unix, Assembly Language, Computer Architecture, Mac OS, Windows 8, Access, Microsoft SQL Server, SQL, VBA
Education
University of Colorado Colorado Springs 2013 — 2016
Bachelor of Science (B.S.), Computer Science
Tennessee Technological University 2011 — 2012
Chattanooga State Community College 1997 — 2000
General Associates
Soddy Daisy High School 1993 — 1997
High School Dipoloma
Alpine Access March 2013 - December 2014
IT Professionals4BC Ltd April 2011 - February 2013
University of Minnesota 2010 - 2011
Spartanburg Community College 2008 - 2010
Poquoson City Public Schools 2007 - 2008
Skills
Technical Support, System Administration, Network Administration, Virtualization, VMWare, Client Services, Microsoft Server..., Citrix, Wireless Networking, Network Installation, Computer Repair, DNS Management, Firewalls, SCCM, WDS, DHCP, Networking, Information Technology
Education
Microsoft 2014 — 2014
Microsoft Network/Customer Service Trainer, Information Technology
Apple 2014 — 2014
Apple Hardware/Software Trainer, Information Technology
Microsoft 2007 — 2007
MCP, MCDST, Information Technology
CompTia 2000 — 2000
A+ , Network +, Information Technology
Novell 2000 — 2000
Certified Network Administrator, Information Technology
College of New Caledonia 1994 — 1997
Associate’s Degree, Social Work, 3.38 GPA
Mcgraw Hill University 1986 — 1989
Vocational, Electronic Design Technology, 3.0 GPA
AutoNation February 2014 - Present
Alpine Access September 2013 - February 2014
Aramark September 2007 - February 2014
Regions Financial Corporation November 2005 - June 2007
Domino's Pizza May 2004 - November 2005
Subway June 2003 - May 2004
Skills
Customer Service, Microsoft Office, Leadership, PowerPoint, Microsoft Excel, Sales, Training, Recruiting, Event Planning, Marketing, Logistics, Time Management, Microsoft Word, Management, Inventory Management, Human Resources, Data Entry, Outlook, Inventory Control, Forecasting, Office Management, Public Speaking, Accounts Receivable, Process Scheduler, Customer Satisfaction, Purchasing, Food, Teamwork, Interviews, Research, Transportation, Hospitality, Supervisory Skills, Cashiering, Budgets, Food, Employee Benefits, Telephone Skills, Payroll, Employee Training, Food Service, Teaching, Critical Thinking, Leadership Development, Sales Management, SAP, Retail, Merchandising, Supply Chain, Operations Management
Education
Ashford University 2010 — 2012
Bachelor of Arts (B.A.), Logistics, Materials, and Supply Chain Management, 3.45
South University 2008 — 2010
Associate's degree, Business Administration and Management, General
Broadridge Financial Solutions September 2013 - Present
Broadridge Financial Solutions July 2012 - September 2013
ACS, a Xerox Company September 2011 - July 2012
Alpine Access August 2010 - June 2011
TD Bank Group May 2010 - August 2010
Merrill Lynch 2000 - 2009
Skills
Customer Service, Microsoft Office, Human Resources, Training, Outsourcing, Investments, Invoicing
Education
Camden County College 2010 — 2010
Microsoft Office 2007 Certificate Course
uniondale high school 1984 — 1987
Business
Family Promise of Greater Phoenix November 2014 - Present
Alpine Access August 2013 - March 2015
U-Haul International, Inc. March 2012 - October 2014
jcpenney 2005 - January 2010
jcpenney 1997 - 2004
Skills
Customer Service, Microsoft Office, Microsoft Excel, Team Building, Sales, Microsoft Word, Strategic Planning, Sales Management, PowerPoint, Public Speaking, New Business Development, Social Media, Management, Marketing, Marketing Strategy, Coaching, Negotiation, Account Management, Customer Satisfaction, Team Leadership
Education
Missouri State University
Bachelor's degree, Education/Teaching of Individuals with Hearing Impairments Including Deafness
Missouri College of Cosmetology North 1996 — 1997
Certificate, Cosmetology/Cosmetologist, General
RAGE Fitness September 2012 - Present
Self Employed 2009 - Present
Alpine Access November 2011 - March 2012
United States Air Force August 2005 - August 2009
Skills
Graphic Design, Branding & Identity, Creative Concept..., Adobe Creative Suite, Multimedia, Web Design, Web Layout, Logo Design, Typography, SketchUp, Printing, Customer Service, Microsoft Office, PowerPoint, Photography, Photo Editing, Business Cards, Packaging, Brochures, Invitations, Flyers, Catalog Layout, Posters, Mac OS X, Pc Software, Graphics, Photoshop, Illustrator, InDesign, Advertising, Creative Direction
Education
Art Institute of Colorado 2009 — 2012
Bachelor Degree, Graphic Design
Community College of the Air Force 2006 — 2009
N.E.W. Corp May 2013 - Present
Alpine Access October 2013 - May 2014
Skills
Call Centers, Customer Service, Customer Satisfaction, Microsoft Office, Customer Experience, Microsoft Excel, Microsoft Word, Sales, Outlook, Teamwork
Education
Academy of Art University 2013 — 2018
Bachelor of Fine Arts (BFA), Architecture
Pulaski Technical College 2010 — 2013
Associate's Degree, General Studies
University of Arkansas at Little Rock 2012 — 2012
Comcast Business May 2013 - Present
Cofee Nook May 2012 - December 2012
Ashford University May 2011 - May 2012
Alpine Access 2010 - 2011
Skills
Customer-focused, Customer Satisfaction, Administraion, Computer-related, Tech-savvy, Friendly Personality, Leadership, Supervising, Performance Management, Customer Service, Administration, Management, Team Building, Technical Support
Education
Ashford University 2011 — 2012
Bachelor of Arts (B.A.), Business Administration and Management, General
Community College of Aurora 2007 — 2010
Associate of Arts (A.A.), Business Administration and Management, General
Alpine Access October 2013 - Present
Skills
Event Management, Corporate Events, Entrepreneurship, Social Media Marketing, Social Media, Event Planning, Hospitality, Marketing Strategy, Parties, Marketing, Social Networking, Wedding Planning, Catering, Online Advertising, Online Marketing, Weddings, Private Events, Public Relations, Marketing Communications, Start-ups
Education
Strayer University (VA) 2008 — 2012
Hospitality Management
Art Institute of Atlanta 1992 — 1993
Associate of Arts (AA), Culinary Arts/Chef Training
Enterprise Rent-A-Car May 2014 - Present
Convergys 2013 - 2014
Alpine Access 2012 - 2013
Skills
Customer Service, Dog Training
Education
Brown Mackie College-Phoenix 2014 — 2016
Criminal Justice and Corrections
Examiner.com April 2015 - Present
AmeriPlan February 2014 - Present
Send Out Cards September 2010 - Present
Examiner.com April 2010 - Present
Callahan Enterprizes, LLC February 2005 - Present
Examiner.com April 2010 - September 2014
Wackenhut October 2007 - June 2010
Alpine Access July 2007 - October 2007
Sears, Roebuck and Co. March 2007 - August 2007
City of Aurora, Parks and Recreation May 2005 - July 2007
Skills
Security Management, Security, Non-profits, Healthcare, Merchandising, Customer Service, Retail, Fundraising, Hospitals, Volunteer Management, Inventory Management, Government, Health, Social Services, Community Outreach, Healthcare Management, Advocacy, Loss Prevention, Charities, Public Speaking, Nonprofits, Social Media Marketing
Education
Ashford University 2011 — 2014
Social Psychology, 4.0 cummulative
University of Phoenix 2010 — 2011
None, Psychology
Community College of the US Air Force 1981 — 1985
none, Law Enforcement
Warren Occupational Technical Center 1977 — 1979
Certificate in Auto Body Trades, Auto Body Trades
Danu Massage/Owner December 2013 - Present
Cherry Creek Schools July 2008 - June 2013
Cherry Creek Schools August 2003 - February 2008
Alpine Access October 2000 - August 2002
D.I February 1999 - October 2000
FirstBank of August 1995 - August 1997
Skills
Data Entry, Invoicing, Administrative..., Community Outreach, Microsoft Word, Customer Service, Calendaring, Teller Operations, Phone Etiquette, Research, 10 Key, Filing, Clerical Skills, Classroom, Fax, Swedish Massage, Neuromuscular Therapy, Deep Tissue Massage, Trigger Point Therapy, Shiatsu, Hot Stone, Therapeutic Massage, Mat-stretching, Hydrotherapy, Craniosacral Therapy, Thai Massage Techniques, Confidentiality, Secretarial Skills, Issue Resolution, Receptionist Duties, Organization, Mentoring, Administrative Office..., Newsletter Production, Website Updating, Special Education, Office Equipment..., Sales, Quality Control, Multi-line Phone, Schedules
Education
Berkana Institute of Massage Therapy 2013 — 2013
Massage Therapy, Massage Therapy/Therapeutic Massage
Mississippi State University 1993 — 1995
Psychology
Auburn University 1988 — 1991
3 years, Psychology
Alpine Access May 2011 - Present
Forever Living Products International March 2007 - Present
Responsive Marketing Group January 2000 - January 2008
National Energy Distribution Company January 1980 - January 2000
Skills
Microsoft Office, Marketing Strategy, Business Development, Access, Negotiation, Coaching, Training, Management, Analysis, Microsoft Excel, Strategic Planning, Team Leadership, Leadership, Program Management, Project Management, Leadership Development, Team Building, Budgets, Public Speaking, Marketing, Human Resources, Time Management, Teamwork, Customer Service
Education
1976 — 1980
BA, Statistics
Esurance Senior Manager Sales and Customer ServiceIntelliQuoteMarch 2011 - April 2012
HealthCompare August 2009 - January 2011
eHealth Insurance November 2007 - August 2009
Alpine Access September 2004 - July 2007
NoteWorld May 2002 - September 2004
Frontier Communications January 2000 - April 2002
Cable & Wireless 1998 - 1999
MCI Telecommunications 1994 - 1998
MCI Telecommunications 1990 - 1994
Education
Arizona State University 1975 — 1977
BS, Marketing
Tech Solutions by R. Nieves August 2013 - Present
Alpine Access November 2010 - January 2012
TJX October 2006 - August 2008
Pep Boys May 2005 - July 2006
Education
Cheyney University of Pennsylvania 2009 — 2010
Technical Certification, Microsoft/Cisco
Community College of Philadelphia 2008 — 2009
Microsoft Courses, Information Technology
Alpine Access May 2010 - Present
Woodwind & Brasswind October 2009 - May 2010
Musicians Friend October 2009 - May 2010
Paul's Lift Truck Service June 2000 - March 2007
Mosaic June 1999 - May 2004
Steak n Shake June 1999 - January 2000
Skills
Data Entry, Customer Service, Coaching, Call Center, Sales, Time Management, Marketing, Leadership, Access, Outlook, Quality Assurance, Customer Satisfaction, Management, Microsoft Word, Microsoft Office
Education
University of Phoenix 2009 — 2011
A.A., Pschycology
Bethel College 1999 — 2001
Music Edcation/Computer Info Systems
University of Notre Dame 1999 — 1999
Pre-College, Pre-College Prep Courses
James Whitcomb Riley High School 1995 — 1999
Honors Diploma
Sprint July 2014 - Present
ESM 2011 - Present
Alpine Access January 2003 - April 2011
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Outlook, Photoshop, Teaching, Public Speaking, Budgets
Education
Arapahoe Community College 2010 — 2013
Associate of Arts (A.A.), Medical/Clinical Assistant, 3.79 G.P.A
Virtual Proofreader, Bookkeeper, Tax Helper and Content Provider April 2005 - Present
Examiner.com November 2009 - Present
Allvoices January 2013 - September 2014
Downseed September 2008 - May 2012
Main Street Realty July 2007 - July 2009
Alpine Access January 2009 - March 2009
H&R Block October 2003 - March 2008
City of Perkins July 2006 - July 2007
Stillwater Gallery and Design March 2005 - January 2006
Lopp Construction March 2004 - July 2004
Skills
QuickBooks, Accounts Payable, Accounts Receivable, Payroll, Research, Tax, Income Tax, Tax Preparation, Tax Returns, Entrepreneurship, Data Entry, Management, Writing, Access, Newsletters, Microsoft Office, Copywriting, Blogging, Editing, Adobe Acrobat, Copy Editing, Budgets, Microsoft Excel, Proofreading, Freelance Writing, Social Media Marketing, Marketing, Press Releases, Technical Writing, Public Relations, SEO, Creative Writing, Publishing, Content Strategy, Online Marketing, Social Networking, Advertising, Feature Articles, Customer Service, Social Media, Books, Blogger, Web Content, Facebook, Photography, Content Development, SEO copywriting, WordPress, Content Writing, Content Management
Education
Baker College Center for Graduate Studies 2011 — 2013
Masters, Business Administration and Management, General, 3.79
Baker College Center for Graduate Studies 2008 — 2011
Bachelors, Accounting, Business
Stratford Career Institute 2000 — 2002
diploma, Accounting
Oklahoma State University 1996 — 2001
Associates, Accounting
Alpine Access May 2014 - Present
Waffle House, Inc. July 2011 - Present
State Broadcasting July 2010 - Present
Wolf Country 97.5 February 2008 - September 2010
Dodge Broadcasting Eastman, Georgia January 2008 - September 2010
Atlanta Board of REALTORS March 2006 - September 2007
Applebee's Bar and Grill August 2003 - March 2006
Roof Top Metals July 2001 - August 2003
Jasper Memorial Hospital January 2001 - January 2003
Skills
Data Entry, Management, QuickBooks, Administrative..., Payroll, Radio, Customer Service, Microsoft Office, Human Resources, Inventory Management, Accounting, Telephone Skills, Social Networking
Education
Central Georgia Technical College 2015 — 2019
Marketing Management, Computer and Information Systems Security/Information Assurance
2007-2009 Central Georgia Technical College 2007 — 2009
Associates, Marketing Management
Thrivent Financial March 2014 - Present
Aerotek August 2012 - March 2014
Baker & Taylor February 2012 - August 2012
Anderson Merchandisers July 2011 - August 2012
Office Team June 2011 - June 2011
Alpine Access November 2010 - March 2011
APAC Customer Services August 2010 - November 2010
COST CUTTERS FAMILY HAIR SALON May 2007 - June 2010
Georgia-Pacific LLC September 2001 - June 2007
Skills
Inventory Management, Advertising, Customer Service, Social Media, Visual Merchandising, Microsoft Office, Merchandising, Team Building, Management, Microsoft Word, Time Management, Data Entry, Inbound calls, Cosmetology, Consumer Products, At Multitasking, Call Centers, Teamwork, Soft Skills, Compassion, Family Studies
Education
University of Wisconsin-Stout 2013 — 2016
Bachelor's degree, Human Development and Family Studies, General
University of Wisconsin-Green Bay 2012 — 2013
Interdisciplinary Studies
Argosy University 2010 — 2012
Bachelor's degree, Psychology, G.P.A. 3.36
Q Digital Studio October 2000 - Present
Meta Q February 2011 - Present
ExpressionEngine Camp October 2010 - October 2010
AIGA Colorado June 2008 - May 2010
AIGA Colorado June 2007 - May 2009
Rocky Mountain College of Art + Design August 2006 - August 2008
Alpine Access October 2003 - February 2005
iRev2 February 2000 - January 2001
New House Communications March 1999 - February 2000
Skills
Web Design, Web Development, Web Project Management, Information Architecture, ExpressionEngine, Graphic Design, Business Development, Typography, User Experience, Interaction Design, User Interface Design, User-centered Design, Visual Communication, Illustrator, Layout, CSS, Digital Media, HTML 5, Photoshop, Logo Design, Branding & Identity, Art Direction, Corporate Branding, Creative Direction, User Experience Design, Information Design, SEO, Brand Development, Corporate Identity, Adobe Creative Suite, WordPress, Graphics, HTML5
Education
Case Western Reserve University 1994 — 1998
B.A., Art History, Architecture
Cleveland Institute of Art
Alpine Access December 2012 - October 2013
Roberts Diversified Industries March 2005 - January 2013
Alpine Access October 2010 - December 2012
Skills
Technical Support, Microsoft Office, Outlook, Telephone Skills, Customer Service, Call Centers, Microsoft Excel, Windows 7, Team Leadership, Microsoft Word, Team Building, Leadership, PowerPoint, Customer Experience, Troubleshooting, Microsoft Office 2007, Hardware Support, Desktop Application..., XP, Computer Hardware, System Administration, Customer Satisfaction, Software Documentation, Help Desk Support, Windows XP, Access, Data Entry, Lotus Notes
Education
Bryan College 2011 — 2013
Bachelors of Science, Business Admininstration : Organizational & Business Management, 3.7
Kaplan University-Davenport Campus 2009 — 2011
Associates of Applied Science, Information Technology: Web Development, 3.87
Comcast Cable August 2008 - Present
Sitel August 2007 - August 2008
Alpine Access May 2003 - July 2007
Level 3 Communications, Inc. August 2000 - May 2003
AT&T BROADBAND/TELECOMMUNICATIONS, INC February 1994 - August 2000
ENCORE MEDIA CORPORATION (former division of TCI), Englewood, Colorado July 1994 - February 1996
Skills
CRM, Account Management, Call Center, Management, Leadership, Sales Operations, Sales Management, Team Building, Sales, Contract Negotiation, Training, Forecasting, Customer Retention, Project Management, Customer Service
Education
Metropolitan State University of Denver 1985 — 1989
BA, Communications/Marketing
Adams State University 1983 — 1985
General
Primavera Online July 2008 - Present
Humboldt Unified School District August 2004 - Present
Alpine Access April 2007 - June 2008
Humboldt Unified 2004 - 2008
Mayer Unified School District August 2002 - May 2004
Apollo College 2001 - 2001
CIGNA Healthcare March 1995 - September 2000
Education
Arizona State University West 1993 — 1998
Sykes February 2013 - Present
Alpine Access September 2011 - January 2013
Alpine Access June 2009 - December 2011
Alpine Access May 2008 - June 2009
Alpine Access March 2005 - May 2008
Alpine Access October 2001 - March 2005
Skills
Workforce Management, BPO, Call Center, Account Management, Customer Experience, Outsourcing, Customer Retention, Call Centers, Customer Satisfaction, Vendor Management, Cross-functional Team..., Process Improvement, Training, Management, Quality Assurance, Team Building, Outlook, Customer Service, CRM, Sales, Leadership, Operations Management, Technical Support, Coaching, Performance Management, Contact Centers, Service Delivery
Education
Ashford University
Richshonda C Murray-Freelance Contractor November 2011 - Present
Intuit May 2011 - July 2011
Alpine Access October 2010 - February 2011
Progressive Security Systems, Inc. March 2007 - April 2009
Progressive Security Systems March 2007 - April 2009
TGC DEVELOPMENT January 2006 - February 2007
The Johnson Realty Co, Inc February 2004 - January 2006
Child Kind, Inc. February 2001 - April 2003
Child Time February 2000 - February 2001
Education
Dekalb Technical College 2010 — 2011
A.A.S., Accounting
Albany Technical Institute College 1993 — 1994
Albany Technical College
Bainbridge College
Dekalb Technical College
A.A.S
TeleTech December 2014 - June 2015
Alpine Access July 2013 - November 2014
LiveOps August 2005 - June 2013
Kelly Connect June 2012 - August 2012
Kansas Elks Training Center for Handicapped September 2002 - March 2004
NCS Pearson July 2001 - May 2002
CoreComm September 1999 - February 2001
Jade Technologies, Inc November 1997 - June 1999
Skills
Customer Service, Telephone Skills, Second Life, Customer Satisfaction, Online Research, Filing, Outlook, Windows 7, Call Centers, Office Management, Administrative..., typing, computers, Call Center, Time Management, Fax, Photoshop, Digital Photography, Web Chat
Education
Bryant and Stratton College-Online 2011 — 2013
Associate of Science (AS), Interactive Multimedia Design, 3.9
University of Wisconsin-Milwaukee 1988 — 1988
none, Liberal Arts and Sciences, General Studies and Humanities
Cardinal Stritch University 1985 — 1986
none, Liberal Arts and Sciences, General Studies and Humanities
Hartland Arrowhead HS, college 1981 — 1985
High School diploma, Business focus
University of Northern Colorado May 2015 - Present
Mathes Properties January 1999 - Present
State of Colorado June 2014 - May 2015
State of Colorado August 2013 - June 2014
Peak to Peak Charter School January 2009 - June 2014
Mountain Weekly News August 2010 - January 2014
Haselden Construction May 2011 - November 2012
Alpine Access October 2009 - January 2010
ForeRunner Corp June 2007 - July 2008
PMSI January 2007 - May 2007
Skills
Technical Recruiting, College Recruiting, Benefits Administration, Employee Relations, Employee Referral..., Background Checks, Onboarding, Conducting Interviews, Employee Handbooks, Filing, Reference Checking, Payroll Administration, HRIS, Applicant Tracking..., Digital Photography, Photoshop, InDesign, Illustrator, Open Enrollment, Process Development, Payroll, Leadership, Human Resources, Interviews, Management, Training, Process Scheduler, Executive Search, Permanent Placement, Contract Management, New Hire Orientations, Staffing Services, Process Simulation, Contract Negotiation, Employee Training, Recruiting, Employee Engagement, Time Management, Resume Writing, Contract Recruitment, Job Descriptions, Workers Compensation, Personnel Management, Workforce Planning, Employee Benefits, Succession Planning, Screening, Temporary Staffing, Screening Resumes, Analysis
Education
Art Institute of Colorado 2010 — 2010
Certificate, Graphic Design
Northern Illinois University 2001 — 2006
B.S, Management; Human Resources
Alpine Access August 2007 - April 2013
Wells Fargo Online Banking August 2002 - February 2005
Skills
Excel, Public Relations, Account Management, WordPerfect, Project Planning, Coaching, Microsoft Excel, Customer Service, Social Media, Customer Retention, Call Center Development, Customer Satisfaction, Call Centers, Microsoft Word
Education
American Intercontinental University 2008 — 2010
Business, Human Resources
University of Utah 1982 — 1983
General
Alpine Access April 2008 - Present
Cummins, Inc September 2005 - June 2008
STATE STREET CORPORATION May 1992 - February 2004
Advisor Services Group January 1999 - January 2004
Advisor Services Group January 1996 - January 1998
Global Securities Services January 1992 - January 1995
Education
Belmont University
MBA, Business Management
Belmont Collete
BBA, Business Management
Belmont University - Jack C. Massey Graduate School of Business
MBA, Business
Morris Group International September 2011 - Present
Alpine Access May 2011 - October 2011
Foresight Science and Technology 2003 - 2008
Skills
Email Marketing, Blogging, Editing, Social Media, Copywriting, Copy Editing, Microsoft Office, PowerPoint, HTML, Market Research, Start-ups
Education
Bridgewater State University 2008 — 2009
Education, Secondary Education
Massachusetts College of Liberal Arts 1999 — 2003
BA, English/communications
Alpine Access December 2012 - Present
Renovo Serivces LLC 2009 - Present
Renaissance Recovery Solutions, LLC June 2008 - July 2011
Education
Keller Graduate School of Management of DeVry University 2009 — 2011
Master of Accounting and Financial Management, Accounting and Finance
Baker College Center for Graduate Studies 2008 — 2010
MBA, Accounting
Baker College of Muskegon 2004 — 2008
BA, Accounting
Source Support Services, Inc. March 2014 - March 2015
My Lil Romper Room March 2013 - March 2014
West Corporation November 2012 - February 2014
Direct Interactions January 2013 - May 2013
Apple August 2011 - September 2012
NCR / GTS America April 2011 - April 2012
Horizon Software International, LLC. July 2009 - May 2011
Alpine Access December 2008 - March 2010
Finlay Fine Jewelry May 2008 - September 2008
Sprint Nextel November 2006 - September 2007
Skills
Software Documentation, Troubleshooting, Technical Support, Hardware, Help Desk Support, Software Installation, Management, Telecommunications, Windows, Unix, Project Planning, Quality Assurance, Account Management, Wireless, Customer Service, Information Technology, Web Services, Active Directory, Computer Hardware, SQL, Laptops, Microsoft Office, Team Leadership, Training, Windows 7
Education
Baker College Business and Corporate Services 2009 — 2014
Associate's Degree, Business Administration and Management, General
Baker College of Flint
Associate's degree, Business Administration and Management, General
Westminster Public Library October 2010 - Present
Lafayette Public Library August 2009 - Present
Broomfield Public Library October 2011 - October 2013
Boulder Public Library December 2010 - March 2012
Alpine Access February 2009 - June 2009
Arvada Center for the Arts and Humanities April 2005 - January 2009
The Wildlife Experience August 2004 - April 2005
Denver Museum of Nature & Science March 2004 - April 2005
Ocean Journey August 2002 - March 2004
Mann Theatres April 1998 - March 2002
Skills
Computer Hardware, Typing, Ticketing Systems, Integrated Library..., Microsoft Office, Office Equipment, Customer Service, Cashiering, Stocking, Cash Management, Management, Staff Supervision, Employee Training, Scheduling, Payroll, Sales, Shipping & Receiving, Supply Ordering, Inventory, Hiring, Projection Screens, Product Promotion, Receptionist Duties, Large Group Facilitation, Membership Sales, Merchandising, Pricing, Multi-task & Handle..., Volunteer Training, Volunteering, Animal Care, Animal Handling, Gift Shops, Subscription Sales, Shelving, Circulation, Cataloging, Graphics, Product Display, Interlibrary Loan, Dewey Decimal System, Library of Congress..., Libraries, Problem Solving, Great Organizer, Operational Efficiency, Prioritize Workload, Intellectually Curious
Education
Ashworth College
Certificate, Forestry and Wildlife Conservation
Ashworth College
Certificate, Veterinary/Animal Health Technology/Technician and Veterinary Assistant
Denver Museum of Nature and Science
Certificate, Paleontology
Red Rocks Community College
Associate of Arts (A.A.), Arts
University of Colorado Boulder
Completed some coursework towards a Bachelors Degree, Humanites and History
Wheat Ridge High School
High School Diploma
Private November 2013 - Present
ADB Hoist Rings January 2012 - November 2013
Alpine Access October 2010 - November 2011
Convergys of Valdosta January 2009 - October 2010
Skills
Quality Control, Customer Service, Customer Satisfaction, Troubleshooting, Call Centers, Process Improvement, Microsoft Office, Technical Support, Operations Management, Microsoft Excel, Data Entry, Team Building
Education
Broward Community College 1981 — 1983
Associate of Arts (AA), science/music
Plantation High School 1977 — 1981
diploma, science/music
Private July 2012 - March 2013
Alpine Access 2011 - July 2012
Mediware Information Systems November 2005 - April 2011
Mediware Information Systems, Inc. August 2004 - November 2005
DeVry University August 2002 - June 2004
Becker Professional Review July 2001 - August 2002
Dawson Publications 2000 - 2001
Bradley University 1997 - 2000
Skills
Inside Sales, Administrative Support, Writing, Account Management, Meeting Planning, Sales Support, Project Coordination, Database Administration, Lead Generation, Lead Management, Admissions, Marketing Communications, Building Relationships, Editing
Education
Bradley University 1996 — 2000
B.S., Communications, Advertising
Alpine Access May 2008 - May 2015
Skills
Team Building, Customer Experience, Data Entry, PowerPoint, Medical Terminology, Customer Service, Microsoft Office, Data Analysis, Telephone Skills, Computer Hardware, Strategic Planning, Customer Support, Leadership, Supervisory Skills, Training, Customer Satisfaction, Appointment Scheduling, Coaching, Performance Management, Employee Relations, Social Media Marketing, Affiliate Marketing, Citrix Metaframe, Adobe, Microsoft Word, Inventory Management, Team Leadership
Education
Blackhawk Technical College 2015 — 2017
Human Resources Management and Services
University of Wisconsin-Rock County
European History
Sykes Enterprises, Inc. August 2015 - Present
Sykes Enterprises, Inc. April 2010 - July 2014
Alpine Access March 2009 - April 2010
The Home Depot November 2004 - June 2006
Rs Information Systems June 2001 - May 2004
GE October 1999 - May 2001
Skills
Workforce Management, Technical Support, Customer Service, Contact Centers, Call Centers, BPO, Computer Hardware, Microsoft Office, Desktop Application..., Windows 7, Windows Server, Information Technology, Troubleshooting, Customer Experience, Help Desk Support, Training, Software Documentation, Customer Satisfaction, Vendor Management
Education
Kennesaw State University 2015 — 2017
Master of Science, Information Technology
Auburn University 2005 — 2007
Bachelor's degree, History
Auburn University 1995 — 1997
History
Jacksonville State University 1994 — 1995
History
TRH Interior Design October 2011 - Present
SBTM Inc February 2010 - Present
Brinkmann Constructors June 2004 - November 2009
Alpine Access January 2003 - March 2005
AISA Civil/BT Construction June 1998 - December 2002
Skills
Office Management, Bookkeeping, Business Management
Education
Adams State College 1988 — 1991
BA, Elementary Education
Trinidad State College
AA, Liberal Arts
Salmonberry Consulting January 2004 - Present
Oregon 3D June 2003 - September 2004
Alpine Access 1999 - 2002
Skills
Entrepreneurship, Microsoft Excel, Customer Service, Management, Training, Event Planning, Budgets, Strategic Planning
Education
Brigham Young University 1989 — 1993
Bachelor's degree, Tourism and Travel Services Management
BYU-Idaho 1986 — 1988
Associate of Arts and Sciences (A.A.S.)
Bankers Life December 2014 - June 2015
Meijer July 2013 - October 2014
Port City Communications June 2012 - May 2013
Alpine Access March 2011 - May 2012
AAA Michigan August 2007 - March 2011
AT&T May 2000 - January 2007
Canicom November 1999 - March 2000
Guardian Monitoring October 1998 - October 1999
Guardian Monitoring June 1997 - June 1998
Skills
Call Center, Microsoft Word, Technical Support, Customer Experience, Data Entry, Team Leadership, Customer Service, Sales, Operating Systems, Call Centers, Management, Microsoft Excel, Microsoft Office, Team Building
Education
Brigham Young University - Idaho 2013 — 2018
Business Administration and Management, General
Cherry Creek High School 1992 — 1997
Alpine Access October 2013 - Present
Victory Lake Nursing Center 2012 - 2013
Skills
Microsoft Office, Customer Service, Microsoft Excel, Social Media, Microsoft Word, Management, PowerPoint, Research, Leadership, Medical Billing & Coding, Outlook
Education
Ridley-Lowell School of Business
Medical Billing & Coding Certificatioin, Accounts Receivable, Claims Submission, Billing/ Collections, EHR, Medicare, Medicad, Wrokmans's Cop
Cala Jackson Consulting October 2006 - Present
Alpine Access August 2010 - February 2011
Skills
Microsoft Office, Medical Transcription, Technical Support, Troubleshooting, Customer Service, Conflict Resolution, Volunteer Recruiting, Human Resources, Telephone Interviewing, Remote Troubleshooting, Payroll, HIPAA, Medical Terminology, Vital Signs, Accurate Data Entry
Education
Central Texas College 2011 — 2012
Psychology
Texas A&M University-Corpus Christi
Psychology
Alpine Access October 2009 - Present
Skills
Troubleshooting, Call Center, Call Centers, Customer Service, Microsoft Excel, Team Leadership, Microsoft Office, Microsoft Word, Coaching, PowerPoint
Education
Facultad de Derecho de Malaga 1988 — 1990
Law
Brigham Young University - Hawaii
University of Minnesota-Twin Cities
Bachelor of Arts (B.A.), Developmental and Child Psychology
Cherokee County January 2014 - Present
Alpine Access October 2010 - May 2013
Skills
Call Centers, Customer Experience, Customer Satisfaction, Data Entry, Contact Centers, Workforce Management, Customer Support, Training
Education
Columbia Southern University 2013 — 2015
Master of Business Administration (M.B.A.), Public Administration
Ashford University 2009 — 2011
BA, History
Alpine Access June 2013 - Present
Weyerhaeuser 2007 - 2008
Paramount Parks 2005 - 2006
Skills
Microsoft Office, Customer Service, Microsoft Excel, Microsoft Word, PowerPoint, Outlook, Event Planning, Administrative..., Budgets, Research, Public Speaking, Event Management
Education
Mississippi University for Women 1990 — 1992
American River College
Business/Commercial Real Estate
Alpine Access March 2013 - Present
West Corporation December 2011 - Present
Arise October 2011 - Present
N.E.W. Customer Service Companies, Inc January 2011 - Present
Skills
Workforce Management, Customer Satisfaction, Customer Service, Technical Support, Customer Experience, Call Centers, Customer Support, Troubleshooting, Time Management, Data Entry
Education
Atlanta Metropolitan College 2005 — 2007
Georgia State University
Alpine Access 2013 - 2013
Piedmont Paralegal April 2006 - February 2011
Education
Ashford University
BA, Criminal Justice
NW Priority Credit Union September 2014 - January 2015
Comcast Business January 2013 - June 2014
Comcast Business October 2011 - January 2013
Citi Financial Auto January 2009 - August 2010
Alpine Access October 2004 - January 2009
Skills
Customer Service, Team Building, Leadership, Call Center, Customer Satisfaction, Sales, Quality Assurance, Microsoft Office, Customer Experience, Account Management, Time Management, Teamwork, Team Leadership, Training, PowerPoint, Process Improvement, Collections, Debt Collection, Garnishments, Technical Support, Escalation Resolution, De-escalation, Verbal De-escalation, Levies, Call Centers
Education
Arapahoe Community College
Associate of Arts and Sciences (AAS), Health Information/Medical Records Technology/Technician
Health Education Resources of Denver d/b/a Denver Pharmacy School 2011 — 2011
CPhT, Pharmacy
Arapahoe Community College 2006 — 2010
Associate of Arts and Sciences (AAS), General Studies
Pikes Peak Community College 2004 — 2006
Medical Office Techonology, Criminal Justice
Certification and Beyond 2002 — 2002
Certified Nursing Assistant, Nursing
Doherty High School 1997 — 2001
High School Diploma
Alpine Access 2010 - 2011
Columbus AFB CDC May 1992 - July 1993
Department of Defense December 1989 - April 1992
Skills
Customer Experience, Microsoft Office, HTML, Team Building, Microsoft Excel, Sales, Performance Management, Vendor Management
Education
California State University-Sacramento
Bachelor of Arts (B.A.), English Language and Literature, General
Univeristy of Maryland, Munich Campus
Associate of Arts (AA), English Language and Literature, General
Volusia County Schools January 2015 - Present
corpex solutions 2014 - 2015
WIGINTON FIRE SYSTEMS April 2012 - October 2013
International Speedway Corporation October 2011 - August 2012
Alpine Access October 2010 - May 2011
Daytona Beach News-Journal 2008 - 2010
Skills
Social Media, Social Media Marketing, Social Networking, Facebook, Email Marketing, Online Marketing, Online Advertising, Marketing, Marketing Communications, Public Relations, Digital Marketing, Event Management, SEO, Event Planning, Invoicing, Customer Service, Administration, Communication, Advertising, Direct Mail, Call Centers, Time Management, Microsoft Excel, Microsoft Word, Photoshop, Data Entry, Research, Customer Satisfaction, Outlook, Training, Team Leadership, Administrative..., Management, Newsletters, Recruiting, Writing, Human Resources, PowerPoint, Office Administration, Access, Community Outreach, Fundraising
Education
Ashford University 2012 — 2014
Bachelor's degree, Education
Daytona Beach Community College 2002 — 2005
Associate of Arts, Business Administration, A
Alpine Access April 2011 - December 2012
Center Partners October 2007 - August 2008
Denny's January 1992 - May 2007
Skills
Customer Service, Outlook, Microsoft Word, Microsoft Office, PowerPoint, Microsoft Excel, Customer Satisfaction, Data Entry, Windows, Photoshop, Call Center, Telephone Skills, Public Speaking, Time Management, Sales, Team Building, HTML, Troubleshooting, Administrative...
Education
American InterContinental University 2004 — 2007
Bachelor's Degree, Design and Visual Communications, General, Not finished
American Intercontinental University 2004 — 2006
BS, Visual Communications
American InterContinental University 2004 — 2004
AS, Business Admin
Alpine Access October 2011 - Present
Education
LA College International 2011 — 2012
Associates, Medical Administration
UnderGrind 2014 - Present
Spiffy Global January 2014 - October 2014
Convergys February 2013 - June 2014
Convergys July 2012 - February 2013
Martha Zoller Campaign January 2012 - May 2012
Brenau University July 2011 - May 2012
Brenau University August 2011 - April 2012
Brenau University August 2010 - April 2012
Brenau University May 2009 - April 2012
Alpine Access May 2011 - July 2011
Skills
Social Media, Public Relations, Blogging, Event Planning, Editing, Social Networking, Photoshop, Public Speaking, Social Media Marketing, Adobe Creative Suite, Microsoft Office, Citrix, Proposal Writing, Team Leadership, Delegation, Wordpress, Adobe Premiere Pro, Strategic Public..., Journalism, Online Journalism, Broadcast Television, Radio Broadcasting, Video Production, Creative Writing, Leadership, Advertising, Broadcast, WordPress
Education
Brenau University 2008 — 2012
Mass Communications, Communication, Journalism, and Related Programs, Senior
Brenau University 2008 — 2012
Mass Communications, Journalism
Designs by Fee June 2013 - Present
Designs By Fee July 2011 - Present
Alpine Access August 2013 - April 2014
The United States Census Bureau 2010 - 2010
US Army June 1999 - January 2008
Skills
Entrepreneurship, Event Management, Product Development, Event Planning, Creative Direction, Merchandising, Blogging, Customer Service, Social Media, Social Media Marketing, Advertising, Marketing, Microsoft Office, Online Marketing, Retail, Team Building, Microsoft Excel, Social Networking, Management, Leadership, Training, Microsoft Word, PowerPoint, Research, Fashion, Apparel, Styling, Time Management, Team Leadership, Strategic Planning, Public Relations, Marketing Strategy, Data Entry, Leadership Development, Trend Analysis, Strategy, Fundraising, Sales, Program Management, Project Planning
Education
Ashford University 2009 — 2012
GDS Heating A/C and Plumbing May 2014 - Present
Reed Construction Data August 2005 - February 2013
Alpine Access November 2004 - April 2005
McNeil Technologies June 2003 - September 2004
State of Colorado December 2002 - May 2003
Skills
Data Analysis, Data Entry, Account Reconciliation, Customer Service, General Ledger, Internet, Knowledge Management, 10 Key, Logistics Management, Microsoft Office, Microsoft Excel, Microsoft Word, Project Delivery, Process Engineering, Research Proposals, Research, Strategic Partnerships, Typing, Deductive Reasoning, Training Delivery, Consistency, Loyal, Delivering projects on..., Knowledge Sharing, Organization, Follow Through, Following Instructions, Customer Follow-up, Email Marketing, Publishing, Online Advertising, Online Publishing, B2B, Account Management, Digital Marketing, Lead Generation, Digital Media, Magazines, Online Research, Time Management, Administrative..., Training, Software Documentation, Cold Calling, Leadership, Management, Salesforce.com, Access, CRM
Education
Arapahoe Community College 2004 — 2020
Personal Development
Emily Griffith Technical College 2002 — 2003
General Office, Business Administration and Management, General
Musselman High School 1983 — 1989
Diploma, General Studies
Army National Guard May 2012 - Present
Alpine Access April 2011 - February 2012
Education
Capella University 2010 — 2018
Alpine Access October 2010 - Present
Synergy Solutions June 2009 - January 2011
Gulf Coast Gutter Shutter co July 2006 - June 2008
Skills
Access, Data Entry, Microsoft Office 2007, Telephone Skills, Recruiting, Time Management, Telecommunications, Telemarketing, Technical Support, Inventory Management, Team Leadership, Customer Service, Contact Centers, Leadership, Virtual Assistance, Customer Experience, Customer Support, Coaching, Process Scheduler, Workforce Management, Microsoft Office, Customer Satisfaction, Call Center, Troubleshooting, Customer Retention, Call Centers, Outlook
Education
Alabama State University 1998 — 2000
J.M. Tate High School 1994 — 1998
Univers October 2012 - Present
Alpine Access February 2012 - February 2013
Connextions September 2010 - September 2012
Nations Health November 2007 - August 2009
Skills
Customer Service, Term Life Insurance, Health Insurance, Disability Insurance, Microsoft Office, Fixed Annuities, Property & Casualty..., Data Entry, Call Centers, Long-term Care
Education
Broward Community College
New Hampshire Dog Company January 2012 - Present
Alpine Access 2013 - 2014
Arizona State University August 2012 - May 2013
Clarendon Family Daycare May 2012 - August 2012
jcpenney October 2009 - January 2012
PhotogPro March 2008 - November 2011
Skills
Leadership Development
Education
University of Massachusetts Lowell 2013 — 2016
Bachelor of Arts (B.A.), Political Science and Government, 3.74
Arizona State University 2012 — 2013
Bachelor of Fine Arts (B.F.A.), Art Teacher Education, 3.32
Methuen High School 2008 — 2012
Montrose County School District August 2014 - Present
Alpine Access April 2012 - January 2014
Montrose County School District January 2009 - January 2011
Home Depot January 2005 - November 2008
Physicians Mutual January 2004 - January 2006
Kenan Advantage Group January 2002 - January 2003
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training, Photoshop
Education
42
Endurix National Staffing September 2014 - April 2015
Alpine Access November 2013 - December 2013
AAA Mid-Atlantic June 2012 - October 2013
Manpower January 2011 - January 2013
Food Lion 2010 - 2011
Fiserv January 2005 - January 2009
Skills
Customer Service, Administrative..., Accounting, Retail Sales, Sales and Marketing, Leisure Travel, Data Entry, Management, Training, Call Centers, Problem Solving, Filing
Education
Bryant & Stratton College 2015 — 2016
Associate’s Degree, Office Management and Supervision
Southern High School 1991 — 1995
High School, General Studies