Washington Mutual
Industry: Banking company
DescriptionWashington Mutual, Inc., abbreviated to WaMu, was a savings bank holding company and the former owner of Washington Mutual Bank, which was the United States' largest savings and loan association until its collapse in 2008. Successors: JPMorgan Chase; WMI Holdings Corp Parent: Washington Mutual Inc Ceased operations: 26 September 2008 Headquarters: Seattle, Washington, United States Subsidiaries: Providian, Seneca Holdings, Inc, Did you know: Washington Mutual is the largest U.S. bank failure by assets at time of failure ($307 billion). wikipedia.org
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6,424 Washington Mutual employees in database. Find out everything there's to know about Washington Mutual employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
Washington Mutual Employees
Washington Mutual May 1985 - January 2009
Skills
Coaching, Marketing, Event Planning, Customer Satisfaction, Sales, Leadership, Leadership Development, Public Speaking, Customer Service
Education
California State University-Northridge
BA, Gender and Women's Studies
JPMorgan Chase December 2008 - Present
Accenture May 2007 - December 2008
Washington Mutual July 2001 - May 2007
Skills
Leadership, Training, Management, Process Improvement, Call Centers, Coaching, Employee Training, Time Management, Training Delivery, Quality Assurance, Operations Management, Customer Service, Sales, Outlook, Mortgage Lending, Retail Banking, Banking, Team Building, Financial Services, Relationship Management
Education
California State University-Northridge
Bachelor’s Degree, International Business
Los Angeles Valley College
Associate’s Degree, Psychology
Dreamer's, Inc. April 2014 - Present
Revolution Prep October 2011 - Present
UC Santa Barbara October 2010 - September 2011
California State University, Northridge June 2008 - August 2009
Washington Mutual July 2005 - July 2006
Skills
Java, Python, C++, HTML, CSS, Matlab, Eclipse, LaTeX, Mathematical Modeling, Mathematical Programming, Maple, Wolfram Mathematica, Research, Numerical Analysis, Software Development, C, HTML 5, CSS3, Customer Service, Windows, Mathematics, Mathematics Education, Statistics, Microsoft Office, Programming, Microsoft Excel, Microsoft Word, English, PowerPoint, Outlook, Mac, Ballroom Dance, Social Dance, Teaching, Academic Tutoring, Contact Improvisation, Dance Education, Latin Dance, Swing Dance, Lindy Hop, Argentine Tango, Salsa, Contemporary Dance
Education
University of California, Santa Barbara 2009 — 2011
Bachelor's Degree, Mathematics, 3.5
California State University-Northridge 2007 — 2009
Bachelor's Degree, Financial Mathematics, 3.9
El Camino Real High School 2003 — 2007
High School, 3.5
Wells Fargo Home Mortgage January 2008 - Present
Washington Mutual January 2001 - January 2008
PNC January 1995 - January 2001
Skills
Refinance, Mortgage Lending, Loans, Home Equity Loans, Mortgage Banking, Credit, FHA, Residential Mortgages, Investment Properties, First Time Home Buyers
Education
California State University-Northridge 1981 — 1985
Management Systems Analysis
Banc of California June 2015 - Present
U.S. Bank December 2007 - June 2015
Washington Mutual April 2003 - July 2007
Skills
Banking, Customer Service, Branch Banking, Marketing, Compliance, Management, Payroll, Auditing, Commercial Banking, Credit, Financial Analysis, Retail Banking, Cash Management, Credit Risk, Cross Selling, Loans
Education
California State University-Northridge 2005 — 2009
Bachelor of Science (BS), Marketing
BNY Mellon August 2013 - Present
JPMorgan Chase Bank May 2008 - April 2011
Washington Mutual May 2005 - April 2008
Skills
Microsoft Excel, Proficient Typing Skills, CRM, Banking, Investments, Customer Service, Corporate Finance, Financial Accounting
Education
CSUN 2007 — 2012
Bachelor of Science (BS), Finance, General
Ulysses S. Grant High School 2001 — 2003
Zuma Technology September 2009 - Present
IDS Real Estate Group May 2010 - May 2012
Gary Krouse Insurance June 2008 - December 2009
AmWINS Insurance Brokerage January 2008 - June 2008
Washington Mutual August 2005 - August 2006
Tilly's July 2004 - August 2005
Skills
Online Marketing, Email Marketing, Web Analytics, Microsoft Office, PPC, Web Design, Advertising, Marketing, Google Analytics, SEO, Sales, Management, Competitive Analysis, Social Networking, Marketing Strategy, E-commerce, Copywriting, Online Advertising, Market Research, Business Strategy, Google Adwords, MSN AdCenter, SEO copywriting, Business Analytics, Search Analysis, Budgets, Leadership, Entrepreneurship, Strategy, Web Marketing, Lead Generation, Social Media Marketing, A/B testing, SEM, Mobile Marketing, Salesforce.com, Analytics, Search Advertising, Project Manager, search engine...
Education
California State University-Northridge 2006 — 2008
B.S., Business Management
Moorpark College 2003 — 2006
Associate of Arts, Business
Intuit May 2015 - Present
Palo Alto Elite Volleyball Club September 2003 - Present
Farah Hussain-Green November 2014 - May 2015
Visa April 2013 - September 2014
Farah Hussain November 2012 - April 2013
Visa February 2010 - November 2012
Washington Mutual August 2007 - November 2009
HSBC September 2003 - August 2007
Skills
Credit Cards, Direct Marketing, Product Management, Analytics, A/B testing, Creative Strategy, Direct Mail, Marketing, Analysis, Marketing Strategy, Integrated Marketing, Cross-functional Team..., Email Marketing, Strategy, Product Marketing, Segmentation, Market Research, Multi-channel Marketing, Management, Leadership
Education
eMarketing Association 2013 — 2014
eMarketing Associate Certification (CeMA), Digital Marketing
California State University-Monterey Bay 1998 — 2003
Business and Global Studies
Lynbrook High School
BuyMyDoors.Com Senior Loan OfficerUnited Vision FinancialJanuary 2004 - May 2006
Washington Mutual March 2002 - December 2003
Skills
Organizational..., Outstanding..., Small Group..., Public Speaking, Press Releases, Facebook, Social Networking, Mortgage Lending, Performing Arts, Computer Network..., Corporate Communications, Marketing Communications, Construction, Teaching, Research, Social Media, Sales, Customer Service, Investment Properties, Marketing, Social Media Marketing, Leadership, Mortgage Banking, Loans, Training, Online Marketing, Event Planning, FHA, Loan Origination, Refinance, VA loans, Time Management, Customer Satisfaction, Selling, Reverse Mortgages, Retail, Referrals, Creative Direction, Small Business Lending, Residential Mortgages, Real Estate Financing, Real Estate, Commercial Lending, Credit, Consumer Lending, Small Business, Finance, Underwriting, Customer Retention, Banking
Education
California State University-Northridge 2011 — 2013
Master of Communication Studies, Communication and Media Studies
California State University-Northridge 2006 — 2010
Bachelor's Communication Studies, Communication and Media Studies, Cum Laude
William Howard Taft High School 2001 — 2005
High School Diploma
Kaiser Permanente June 2015 - Present
ENI-JR28 at Nike November 2014 - June 2015
Place Showroom August 2013 - January 2014
First Republic Bank September 2011 - September 2013
OneWest Bank August 2006 - September 2011
Washington Mutual August 2003 - July 2006
Skills
Loans, Banking, Commercial Lending, Retail Banking, Loan Origination, Deposits, Mortgage Banking, Home Equity Lines of..., Finance, Relationship Management, Cash Management, Cross Selling, Branch Banking, Branch Management, Management, Sales Operations, Treasury Management, Financial Services, Strategic Financial..., Sales, SBA, Investments, Portfolio Management, Commercial Mortgages, Credit Risk
Education
Mount St. Mary's University 2013 — 2014
Master of Business Administration (MBA), Project Management
California State University-Los Angeles 2003 — 2005
BA, Mass Communications emphasis Public Relations
Federal Finanical Group 2012 - Present
Professional Mortgage Associates 2011 - 2014
First Priority Financial 2009 - 2011
Chase August 2004 - August 2008
Bank of America 2002 - 2004
Washington Mutual 1997 - 2002
Great Western 1991 - 1997
Skills
Refinance, First Time Home Buyers, Mortgage Banking, Residential Mortgages, Mortgage Lending, Loans, FHA, VA loans, Loan Origination, Retirement, Real Estate Transactions, Insurance, Certified Mortgage..., FHA financing, Commercial Mortgages, Real Estate Financing, Investment Properties, Condos, USDA, Credit, Real Estate, Retirement Planning, Investments, Finance, Real Estate Economics, Investors, Sales
Education
California State University-Northridge 1983 — 1988
B.A., Psychology, Political Science
Beverly Hills High School
Logix Federal Credit Union October 2013 - Present
Preferred Bank April 2008 - October 2013
Washington Mutual January 2003 - January 2008
WaMu, now a part of JPMorgan Chase 2003 - 2008
Great Western/WaMu August 1995 - January 2003
Great Western Savings Bank May 1988 - August 1995
Skills
Banking, Loans, Credit, Consumer Lending, Mortgage Lending, Management, Retail Banking, Operational Oversight, Operational Efficiency, Relationship Management, Program Management, Financial Analysis, Commercial Banking, Operations Management, Business Planning, Customer Service, Credit Risk, Leadership, Sales, Strategic Planning, Commercial Lending, Executive Management, Finance, Cross Selling, Credit Analysis, Portfolio Management, Strategy, Underwriting, Small Business Lending, Mergers & Acquisitions, Risk Management, Budgets, Cash Management, Refinance, Financial Risk, Mortgage Banking, Loan Origination, Branch Management, Financial Institutions, AML, Credit Cards, Financial Services, Branch Banking, Investments
Education
California State University-Northridge 1987 — 1992
Los Angeles Lutheran 1983 — 1989
Union Bank February 2010 - Present
Bank of America July 2008 - April 2010
Countrywide Bank January 2006 - July 2008
Washington Mutual February 1997 - December 2005
Great Western Bank November 1988 - January 1997
Skills
Marketing, Product Management, Financial Services, Credit, Product Development, Mortgage Lending, Relationship Management, Project Management, Customer Experience, Analytics, Portfolio Management, Retail Banking, Commercial Banking, Banking, Credit Cards, Management
Education
California State University-Northridge
BS, Business Administration - Marketing
University of La Verne
MBA, Marketing
Farmers Insurance October 2014 - Present
Medtronic/MiniMed January 2012 - September 2014
Medtronic/MiniMed August 2006 - December 2012
Washington Mutual September 2005 - July 2006
IndyMac Bank September 2004 - September 2005
Washington Mutual March 2002 - January 2004
Washington Mutual May 2000 - March 2002
Skills
Recruiting, Human Resources, Onboarding, Talent Acquisition, Process Improvement, Performance Management, Change Management, Management, Six Sigma, Team Building, Applicant Tracking..., Training, Talent Management, Program Management, Complaince, Compensation & Benefit, Project Management, HRIS, Employee Relations
Education
California State University-Northridge
Bachelor of Arts, Industrial/Organizational Psychology
AT&T October 2008 - Present
Countrywide Home Loans April 2006 - April 2008
Verizon Wireless April 2004 - April 2006
Washington Mutual April 2000 - April 2004
Skills
Telecommunications, Managed Services, Solution Selling, Wireless, Direct Sales, VoIP, Account Management, Sales Management, Sales Process, Sales, B2B, Selling, Product Management, Mobile Devices, Cloud Computing, Customer Retention, Call Centers, Cold Calling, Team Leadership, Management, Sales Presentations, Customer Experience, Customer Service, Team Building, Lead Generation, Negotiation, Unified Communications, Salesforce.com
Education
California State University-Northridge
Audio engineer
Granada Hills High School
Bank of America October 2013 - Present
JPMorgan Chase April 2013 - December 2013
JPMorgan Chase January 2007 - April 2013
Harman International January 2006 - June 2007
Washington Mutual 2003 - 2005
Skills
Commercial Lending, Cash-flow Management, Customer Acquisition, Customer Retention, Customer Satisfaction, Cash Management, Banking, Mortgage Lending, Small Business Lending, Lines Of Credit, Relationship Management, Retail Banking, Credit Analysis, Portfolio Management, SBA, Financial Analysis, New Business Development, Credit Cards, Credit, Consumer Lending, Financial Services, Loans, Cross Selling, Loan Origination, Sales, Customer Service, Microsoft Office, Commercial Banking
Education
Cal State University, Dominguez Hills 2011 — 2011
Management Certification
California State University-Northridge
Bachelor's Degree, Sociology
WOODROW WILSON HIGH SCHOOL
Van Ness Agency December 2012 - Present
Medical Restoration Centers January 2009 - November 2012
Van Ness Marketing March 2005 - January 2009
Washington Mutual 1999 - 2002
New Start Financial 1995 - 1999
Unisys 1990 - 1993
Skills
Time Management, Nutrition, Marketing, Treatment, Psychology, Social Networking, Entrepreneurship, Social Media, Social Media Marketing, Coaching, Personal Development, Small Business, Strategic Planning, Team Building, Marketing Strategy, Public Relations, Healthcare, Wellness, Marketing Communications, Start-ups, Sales, Fundraising
Education
University of Colorado Colorado Springs 1996 — 2006
Several Masters, Pyschology/Computer Education & Technical Writing
California State University-Northridge 1989 — 1991
BA, History/ Nuclear Medicine
Pierce College 1980 — 1984
AA, Biology
Rocky Mountain
Doctorate, Pyschology
LERETA, LLC August 2013 - Present
The Children's Collective, Inc November 2007 - February 2011
Lender Processing Services, Inc. (LPS) January 2004 - April 2007
Washington Mutual January 2003 - January 2004
Washington Mutual January 2001 - January 2003
Countywide Home Loans/ Corrections March 1999 - January 2001
Skills
Microsoft Office, Training, Microsoft Excel, PowerPoint, Outlook, Microsoft Word, Customer Service, Policy, Nonprofits, Public Speaking, Fundraising, Marketing, Data Entry, Strategy, Program Management, 10 Key, Delinquency Management, Leadership Development, Lotus Notes, Loan Servicing, AS400 system, Delinquency Search, Axcess, Fidelity, HSBC System, Fi-serv, Non-profits, Sps Lender System, Carrington Lender System, Property Tax..., Tax line Mantainance, MSP, Taxline Set up, Access, Time Management, Black Knight Financial...
Education
Pasadena City College 1997 — 1998
Business
California State University-Northridge 1993 — 1993
Business
California State University
Business Degree, progress
Bloomberg October 2011 - Present
Columbia University May 2008 - October 2011
Plus One Fitness - Goldman Sachs July 2003 - May 2008
Los Angeles Community College District January 2002 - July 2003
Washington Mutual January 2000 - July 2003
California State University January 2000 - May 2001
Skills
Public Speaking, Program Development, Event Planning, Leadership, Training, Program Management, Marketing, Team Building, Strategic Communications, Strategic Planning, Policy, Research, Strategy, Wellness, Budgets, Newsletters, Teaching, Fitness, Marketing Communications
Education
Columbia University in the City of New York 2009 — 2011
MS, Strategic Communications
California State University-Northridge 1999 — 2001
MS, Kinesiology, Exercise Physiology
University of California, Santa Barbara 1994 — 1998
B.A., Psychology
Bank of America October 2010 - Present
Parkinson Consulting Group February 2008 - October 2010
Countrywide August 2004 - February 2008
Washington Mutual March 2002 - August 2004
Remedy November 2000 - March 2002
Young & Rubicam November 1996 - November 2000
Disney Consumer Products October 1993 - November 1996
Businessland November 1988 - October 1993
Northrop Grumman 1987 - 1988
Skills
Vendor Management, IT Strategy, ITIL, SDLC, IT Management, PMO, Program Management, Enterprise Architecture, Process Improvement, Project Portfolio..., Project Management, Business Analysis, Strategic Planning, Integration, Data Center, Change Management, Outsourcing, Enterprise Software, Strategy, Management, Leadership, Governance, Service Delivery, IT Operations, Project Planning, Information Technology, Executive Management, Consulting, Business Intelligence, IT Service Management, Budgets, Business Planning, Business Process..., Business Process, Visio, Call Centers, Service Management, SharePoint, Cross-functional Team..., Project Delivery, Resource Management, Banking
Education
Humboldt State University 1984 — 1987
BS Business Administration, Computer Information Systems
California State University-Northridge 1981 — 1983
Certified General Education
Conifer Health Solutions January 2015 - Present
Conifer Health Solutions November 2013 - January 2015
Conifer Health Solutions June 2012 - November 2013
Americare Pharmacy, Inc. February 2010 - June 2012
JPMorgan Chase December 2008 - November 2009
Washington Mutual February 2008 - July 2008
Skills
Customer Service, New Hire Orientations, New Hire Training, Auditing, Cultural Awareness, Onboarding, I-9 Compliance, Employee Referral..., Silkroad-RedCarpet, Project Management, Product Training, Inventory Management, Pharmacy Technician, Retail Banking, ATM Management, Applicant Tracking...
Education
University of North Texas 2010 — 2012
Bachelor of Business Administration (BBA), Organizational Behavior and Human Resource Management
California State University-Northridge 2008 — 2009
Universal Music Group July 2011 - January 2012
19 Entertainment November 2010 - January 2011
St. Jude Medical June 2010 - November 2010
Sony Pictures Entertainment October 2003 - March 2010
W.E.A. Distribution June 2000 - October 2003
Washington Mutual September 1996 - June 2000
Skills
Financial Analysis, Financial Modeling, Forecasting
Education
California State University-Northridge 1995 — 2000
McKeever Real Estate December 2007 - Present
Stockton Kids Club November 2010 - Present
Washington Mutual September 2002 - December 2007
Skills
Short Sales, Real Estate Investment, Real Estate Investor, Investment Properties, REO, Property, Real Estate, First Time Home Buyers, Listings, Sellers, Buyer Representation, Investors, Single Family Homes, Condos, Real Estate Transactions, Real Estate Economics, Residential Homes, Loans, Property Management, Leases, 1031 Exchanges, Move Up Buyers, Selling, Buyers, Referrals, Foreclosures, Sales
Education
California State University-Monterey Bay 1995 — 1997
BA, Liberal Studies, Computer Science
Ajilon Professional Staffing October 2009 - Present
Washington Mutual May 2005 - February 2008
Countrywide 2005 - 2005
Skills
B2B, Recruiting, College Recruiting, Talent Acquisition, Onboarding, Employee Relations, Human Resources, Marketing, Talent Management, Staffing Services, Outlook, Internet Recruiting, Sourcing, Executive Search, Resume Writing, Interviews
Education
California State University-Northridge 2002 — 2004
Bachelor's of Arts, Communication Studies
Union Bank January 2014 - Present
Union Bank July 2010 - Present
Union Bank of California March 2008 - July 2010
Union Bank of California February 2008 - July 2010
Business Network International 2008 - 2010
Washington Mutual Bank January 2001 - December 2007
washington Mutual May 2000 - December 2007
Skills
Loans, Finance, Wealth Management, Investments, Mortgage Banking, Account Management, Leadership, Business Strategy, Life Insurance, Strategy, Mortgage Lending, Private Banking, Sales, Business Development, Marketing, Series 6, Home Equity Lines of..., Marketing Strategy, Retirement Planning, Notary Public, Home Equity Loans, Bridge Loans, Team Leadership, Management, Strategic Financial..., Commercial Lending, Cross Selling, 63 Licenses, Youth Leadership, Trust Management, Engaging Public Speaker
Education
Cannon Financial Institute 2012 — 2012
Wealth Management Strategy
California State University-Northridge 2000 — 2005
Business Marketing
Opus Bank February 2012 - Present
City National Bank January 2011 - February 2012
US Bank (formerly San Diego National Bank) February 2007 - February 2011
California Coast Credit Union March 2003 - February 2007
Washington Mutual September 1996 - February 2003
Skills
Banking, Leadership, Management, Process Improvement, Business Development, Loans, Sales Management, Coaching, Customer Service, Finance, Training, Risk Management, Small Business Lending, Commercial Lending
Education
University of San Diego 2004 — 2008
M.B.A, Finance
California State University-Northridge 1995 — 2000
B.S, Finance
San Diego State University-California State University
Deloitte January 2011 - November 2013
Kaiser Permanente IT March 2009 - January 2011
NBC Universal February 2009 - March 2009
Expedia Inc. July 2008 - September 2008
Chapman University August 2007 - June 2008
UBS Financial Services Inc. January 2006 - March 2007
GSS Group LLC. July 2002 - December 2006
Washington Mutual March 1999 - July 2002
Skills
CISSP, Security Metrics, Risk Management, Risk Assessment, Penetration Testing, HIPAA, HITRUST, Business Continuity..., Disaster Recovery, Network Security, Application Security..., Mobile Device Security, Biomedical Device..., Threat & Vulnerability..., Security, Mobile Devices, Information Security, Information Security..., Governance, PCI DSS, Business Continuity, IT Audit, Management, Vendor Management, IT Strategy, Leadership
Education
Chapman University, The George L. Argyros School of Business and Economics 2007 — 2009
Master of Business Administration, Finance, Marketing
California State University-Monterey Bay 2002 — 2004
College of the Canyons 1999 — 2002
Associate of Science, Business
1 TLC Packing & Heirloom Auctions August 2008 - Present
Washington Mutual 1996 - 2006
Home Savings of America January 1980 - March 1996
Skills
Insurance, Training, Leadership, Customer Service, Call Center, Sales, Small Business, Risk Management, Problem Solving, Mortgage Lending, Process Improvement, Analysis, Program Management, Management, Operations Management, Public Speaking, Marketing Strategy, Strategy, Nonprofits, Leadership Development, Public Relations, Event Management, Event Planning, Human Resources, Time Management, Team Building, Entrepreneurship, Call Centers
Education
California State University-Northridge 2004 — 2008
HR Management
Universidad Nacional Autónoma de México 1977 — 1982
I, I
Helena Herlihy Hall 1968 — 1972
Accounting, English, Accounting
Zacatecas
Western Dental Services, Inc. March 2009 - April 2013
Washington Mutual January 1999 - January 2007
WaMu 1999 - 2007
Home Savings of America 1986 - 1999
Skills
SDLC, Data Warehousing, Business Analysis, Requirements Analysis, Vendor Management, Business Intelligence, Data Modeling, Business Process, Requirements Gathering, Visio, ETL, Software Project..., Databases, Oracle, IT Management, Management
Education
California State University-Northridge
B.S., Computer Science
Nestle November 2007 - Present
The Walt Disney Company June 2004 - November 2007
Washington Mutual June 2000 - April 2004
TruGreen LandCare September 1997 - May 2001
Condominium Connection July 1994 - August 1997
Skills
Strategic Sourcing, Project Management, Negotiation, Sourcing, Leadership, Team Building, Account Management, Management, Contract Management, Sales Management, Purchase Contracts, Vendor Management, Marketing, Strategic Planning, Training, Budgets, Procurement, Strategy, Business Planning, Supply Chain, Contract Negotiation, Supply Chain Management, Purchasing, Sales, Team Leadership, Business Development, Customer Service, Purchase Management, Cross-functional Team...
Education
California State University-Northridge 1992 — 1994
BA, Journalism
California State University-Sacramento 1991 — 1992
Journalism
College of the Canyons 1988 — 1991
AS, General
American Red Cross January 2006 - September 2011
AmeriCorps State 2005 - 2006
Fox Broadcasting 2001 - 2003
Washington Mutual 1999 - 2001
Skills
Human Resources, Volunteer Management, Employee Relations, Community Outreach, Social Media, Program Management, Teaching, Event Planning, Customer Service, Program Development, Nonprofits, Policy, Managing Database, Fundraising, Public Speaking, PowerPoint
Education
California State University-Northridge 2002 — 2003
Associate of Arts (AA)
Florida International University 2000 — 2003
BS, Mass Communication
Dilbeck Real Estate January 2014 - Present
Western Asset Management January 2007 - Present
Community West Bank May 2005 - December 2006
Washington Mutual January 2004 - February 2005
Skills
Cash Management, Cash Flow Forecasting, Cash-flow Management, Global Cash Management, Repuchase Agreements, Highly detail oriented, Multi Tasking, Highly Organized &..., Self-starter, Valuation, Asset Management, Fixed Income, Asset Allocation, Bonds
Education
California State University-Los Angeles 2010 — 2012
Master of Business Administration (M.B.A.), Management
University of California, Santa Barbara 2002 — 2004
Bachelor of Arts (B.A.), Business Economics and Communication
Starbucks June 2015 - Present
Starbucks January 2012 - Present
Starbucks Coffee Company October 2010 - January 2012
Starbucks Coffee Company October 2007 - October 2010
Washington Mutual February 2003 - January 2007
Trendwest Resorts, Inc October 1997 - November 2002
KPMG, LLP August 1992 - June 1997
Education
California State University-Northridge 1987 — 1992
JP Morgan Chase July 2011 - Present
Bank of the West February 2008 - July 2011
Washington Mutual February 2006 - February 2008
Charter Mac Mortgage Capital 2001 - 2006
Pacific Crest Bank 1999 - 2001
Southern Pacific Bank 1999 - 1999
Impac Commercial Capital 1998 - 1999
Imperial Capital Bank 1996 - 1998
Education
California State University-Northridge 1999 — 2002
BSBA, Business Administration-Finance
UNION BANK September 2006 - Present
Banco Popular North America June 2005 - December 2005
WASHINGTON MUTUAL January 1999 - March 2005
LONG-TERM CREDIT BANK OF JAPAN, LTD January 1989 - January 1999
Skills
Credit, Commercial Banking, Loans, Portfolio Management, Professional..., Credit Analysis, Finance, Financial Analysis, Financial Modeling, Investments, Commercial Lending, Financial Risk, Loan Origination, Consumer Lending, Retail Banking, Banking, Management
Education
California State University-Los Angeles
BS, Computer Information Systems
California State University-Los Angeles
Business, Finance
UCLA (2009)
Certification, Human Resources Management
Farmers Insurance January 2011 - Present
Equator LLC February 2008 - October 2010
Metrocities Mortgage September 2006 - November 2007
Washington Mutual 1993 - 2005
Skills
Process Improvement, Vendor Management, PMO, PMP, SDLC, Project Portfolio..., Program Management, Visio, Project Management, Project Planning, Management, Software Project..., Business Analysis, Risk Management, Business Process, SharePoint, Business Intelligence, Strategic Planning, Integration, Enterprise Software, Leadership, Budgets, IT Management, Quality Assurance, Enterprise Architecture, Software Documentation, Resource Management, CRM, IT Strategy, Project Delivery, Requirements Gathering, Sales, Team Building, MS Project, Agile Methodologies, Change Management, Requirements Analysis, IT Service Management, Business Process...
Education
California State University-Northridge 1987 — 1990
B.S., Business Administration
JPMorgan Chase & Co. VP, Field Operations Manager-CaliforniaJPMorgan ChaseDecember 2008 - March 2012
Washington Mutual June 2002 - December 2008
OAO HEALTH CARE SOLUTIONS and QUARDRAMED, INC. (Ownership Change 2001) August 2000 - June 2002
UNITED STATES BUREAU OF THE CENSUS October 1999 - August 2000
Education
California State University-Northridge
BA, Sociology
Vaditya. Inc October 2012 - Present
Quality Innovation Services October 2010 - October 2012
SunRose International February 2008 - September 2011
Washington Mutual July 2003 - October 2004
Washington Mutual January 2002 - November 2002
Skills
Market Research, Marketing Strategy, Customer Service, Portfolio Management, Mergers, Contract Negotiation, Strategic Planning, Risk Management, Operations Management, Team Building, Banking, Financial Services, Policy, Public Speaking, Legal Research, Corporate Governance, Corporate Law, Management, Leadership, Sales, Business Strategy, Budgets, Marketing, Negotiation, Entrepreneurship, Training, Microsoft Office
Education
California State University-Northridge 2006 — 2008
B.S., POLITICAL SCIENCE
US Army, Los Angeles Recruiting Battalion August 2015 - Present
United States Army November 2011 - Present
Eddie Kidd Tournament Bass Fisherman May 2013 - Present
US Army May 2009 - November 2011
MPRI & SofTec Solutions June 2005 - May 2009
Washington Mutual August 2004 - April 2005
Arrow Marble February 2002 - April 2004
Skills
Program Management, Leadership Development, Military, Government, Leadership, Security Clearance, Research, Volunteer Management, Volunteer Recruiting, Public Policy, Campaign Management, Community Organizing, Media Relations, Community Outreach, Public Relations, Public Speaking, Public Administration, Project Management, Policy Analysis, Strategic Planning, Public Sector, Integration, Defense, Advertising, Strategic Communications, Editing, Event Management, Community Development, Fundraising, Military Experience, Social Media, Budgets, Networking, Organizational..., Proposal Writing, Policy, Management, Training, Event Planning, Social Networking, DoD, Army, Analysis
Education
California State University-Northridge 2010 — 2012
Master of Public Administration (M.P.A.), Public Policy Analysis and Managment
Department of Defense Information School 2009 — 2009
Diploma, Public Affairs Qualifications Course
California State University-Northridge 2005 — 2007
Bachelor's degree, Sociology with Emphasis in Criminology
Los Angeles Mission College 2003 — 2005
Associate's degree, Liberal Arts - Completed 24 units of Administrative Justice with a 3.5 GPA
California State University, Fullerton March 2015 - Present
UCLA Payroll Services June 2013 - Present
Warner Music Group October 2006 - September 2012
Johanson Dielectrics September 2000 - October 2006
Washington Mutual February 2000 - June 2000
Loews Cineplex Entertainment 1994 - 2000
Skills
ADP Payroll, Microsoft Excel, Benefits Administration, Microsoft Office, HRIS, PeopleSoft, Payroll, Employee Benefits, Process Improvement, Team Building, Human Resources, Employee Relations, ADP ReportSmith, ADP E-Time, ADP ezLaborManager, ADP Reporting, Ceridian Payroll System, Kronos Timekeeping, ADP General Ledger, WebEx, Multi-state Payroll..., Deferred Compensation
Education
Pierce College 2008 — 2010
Nursing Practice, A
Los Angeles Mission College 2009 — 2009
Nursing Practice, A
California State University-Northridge 1994 — 2000
Bachelor of Science, Management
Regus June 2014 - Present
Essex Property Trust January 2013 - June 2014
Oakwood Worldwide April 2012 - January 2013
Oakwood Worldwide March 2011 - April 2012
Oakwood Worldwide June 2004 - February 2011
Washington Mutual September 2000 - June 2004
Walt Disney World January 1998 - December 1998
Skills
Corporate Housing, Hospitality, Trade Shows, Cold Calling, Sales Presentations, Salesforce.com, Account Management, Customer Satisfaction, Sales, Property Management, Selling, B2B, Sales Process, Customer Service, Hotels, Sales Management, Apartments, New Business Development, Marketing, Event Planning, Direct Sales, Customer Retention, Sales Operations, Marketing Strategy, Forecasting, Contract Negotiation, Team Building, Negotiation, Budgets, Inventory Management, Team Leadership, Training, P&L, Business Development, Lead Generation, Revenue Analysis, Management, Social Media Marketing, Competitive Analysis, Leadership, CRM, Building Relationships, Strategic Planning, Retail, Online Marketing, Market Planning
Education
California State University-Northridge
Current- Bachelor of Science, Marketing
UnitedHealth Group July 2011 - Present
Washington Mutual June 1996 - June 2009
Wells Fargo (formerly FIB) September 1984 - June 1996
Education
California State University-Los Angeles
Business Administration, Accounting
Advantek Marketing, Inc. October 2014 - Present
Advantek Marketing, Inc. January 2011 - Present
Advantek Marketing, Inc. May 2008 - May 2011
James Manos Productions September 2006 - February 2007
Washington Mutual May 2004 - December 2005
Fidelity National Title August 2002 - September 2003
Skills
Marketing Communications, Business Communications, copy writing, Copy Editing, Feature Writing, Blogging, Corporate Blogging, Sales Management, Sales Process, Online Marketing, Product Marketing, Email Marketing, Trade Shows, Trade Show Planning, Trade Show..., Brand Development, Copywriting, SEO, Online Advertising, Advertising, Facebook, Digital Marketing, Marketing, Planning
Education
California State University-Northridge 2005 — 2007
BA, Theatre
Columbia College Chicago 2001 — 2002
Journalism
DePaul University 1999 — 2001
Bachelor of Fine Arts (BFA), Playwriting
Moorpark College
Waves MdR June 2014 - Present
TELACU Residential Management April 2011 - May 2014
ADT Security Services April 2005 - April 2006
Washington Mutual January 2004 - April 2005
Los Matadores Apartments July 1998 - January 2005
Skills
Sales, Property Management, Customer Service, Microsoft Office, Budgets, Nonprofits, Community Outreach, Public Speaking, Event Planning, Strategic Planning, Marketing, English to Spanish
Education
California State University-Northridge 1996 — 2002
Biology
Capital Brands, LLC March 2014 - Present
First American Home Buyers Protection July 2008 - February 2013
Shearson Wholesale January 2006 - January 2008
Washington Mutual December 1994 - November 2004
National Environmental Testing (NET) 1993 - 1994
Charter Financial Services 1990 - 1993
Skills
Call Centers, Quality Assurance, Team Management, Training, Customer Service, Human Resources, Call Center, Leadership, Performance Management, Software Documentation, Outsourcing, Microsoft Office, Performance Improvement, Vendor Relations, Documentation, MS Excel Pivot Tables, Graphics, Trend Analysis, Process Improvement, Team Building, Vendor Management, Management, Lectora, Microsoft Excel, Analysis, Sales
Education
The Master's College 2000 — 2002
B.A., Business Administration
California State University-Northridge 1990 — 1994
Health Administration
Union Bank December 2010 - Present
Union Bank 2010 - 2015
Union Bank 2010 - 2015
ValleyCrest Companies May 2008 - November 2010
Various companies July 2006 - April 2008
WaMu August 2005 - July 2006
Washington Mutual Bank 1989 - 2006
Washington Mutual May 1999 - July 2005
Skills
Situational Leadership, Curriculum Design, Curriculum Development, E-learning, Soft Skills, Technical Writing, Technical Training, E-Learning, Training, Learning Management..., Performance Improvement, Team Building, Leadership Development, Instructional Design, Coaching, Blended Learning, Training Delivery, Leadership, Instructor-led Training, Employee Training, Hands-on Training, Needs Analysis, Captivate, Workshop Facilitation, Employee Engagement, Organizational..., Career Development, ADDIE, Learning Management, Performance Management, Organizational..., Interviews, Onboarding
Education
California State University-Northridge 1995 — 1999
Bachelor, Graphic Design
DeProMark September 2013 - March 2015
SunTrust Bank 2009 - August 2013
Washington Mutual July 1996 - March 2009
First Interstate Bank February 1979 - February 1996
Skills
Business Development, Leadership, Risk Management, Management, Banking, Strategic Planning, Consumer Lending, Commercial Lending, Strategy, Process Improvement, Finance, Financial Analysis, Retail Banking, Team Leadership, Vendor Management, Retail, Small Business Lending, Sales Management, Strategic Financial..., Sales Process, Portfolio Management, Change Management, Relationship Management, Business Strategy, Commercial Banking, Mergers & Acquisitions, Credit, Financial Services
Education
California State University-Northridge 1976 — 1979
BA, Economics
California State University-Northridge 1975 — 1979
Bachelor of Arts (B.A.), Economics
Star Business Solutions December 2014 - Present
BD September 2011 - June 2013
BD December 2010 - September 2011
Washington Mutual January 2009 - October 2009
Skills
Quality Auditing, Quality Assurance, Quality System, Shared Services, Process Improvement, SAP, Human Resources, Lotus Notes, Outlook, Microsoft Office, Recruiting, EWS, CMS, Talent Acquisition, Taleo, University Relations, Coaching, Team Leadership, Employee Training, Performance Management, Employee Engagement, Call Centers
Education
Kansas State University 2004 — 2008
Bachelor of Science (BS), Social Sciences
California State University-Northridge 2003 — 2004
Union Bank December 2006 - Present
Washington Mutual June 2003 - December 2006
World Savings June 2002 - June 2003
Skills
Workshop Facilitation, Performance Improvement, Retail Banking, Management, Employee Training, Training Facilitation, Learning Management..., Coaching, ADDIE, Loans, Risk Management, Onboarding, Employee Engagement, Hands-on Training, Organizational..., Training Delivery, Needs Analysis, Team Building, Instructor-led Training, Performance Management, Instructional Design, Blended Learning
Education
California State University-Northridge 1999 — 2002
Bachelor of Science (B.S.), Business Administration and Management, General
Los Angeles Valley College 1995 — 1999
Bank of America May 2010 - Present
Bank of America April 2009 - May 2010
Bank of America January 2008 - March 2009
Countrywide Home Loans August 2006 - March 2009
WaMu 1999 - 2006
Washington Mutual Bank 1999 - 2006
Washington Mutual 1988 - 2006
Home Savings of America 1988 - 1998
Home Savings of America 1988 - 1998
First Interstate Bank (Mortgage Co) January 1982 - April 1988
Skills
Banking, Risk Management, Business Analysis, Loan Servicing, Process Improvement, SDLC, Financial Analysis, Analysis, Business Requirements, Financial Modeling, Vendor Management, Business Process..., Loans, Quality Assurance, Management, Program Management, Testing, Finance, System Conversion, Mortgage Lending, Mortgage Servicing, Mortgage Banking, Credit, System Administration, Cash Management, Visio, Financial Services, Databases, Credit Analysis, Operational Risk, Portfolio Management, Loan Origination, Relationship Management, Sarbanes-Oxley Act, User Acceptance Testing, Project Portfolio..., Business Process, Commercial Lending, Treasury Management, Financial Risk, Retail Banking, PMO, Business Intelligence, Consumer Lending, Enterprise Risk..., Residential Mortgages, Requirements Gathering, Operational Risk..., Access, Strategic Financial...
Education
California State University-Los Angeles 1976 — 1981
Accounting and Business/Management
TBWA\Media Arts Lab March 2014 - Present
Patterson Builders October 2012 - November 2013
U.S. Bank June 2010 - March 2013
European Wax Center September 2011 - May 2012
WellPoint 2008 - 2009
Washington Mutual 2006 - 2008
Skills
Analysis, Payroll, Software Documentation, Invoicing, Human Resources, Customer Service, Accounting, Insurance, Databases, Troubleshooting, Training, Outlook, Recruiting, Time Management, Leadership, Security, Access, Microsoft Excel, Employee Relations, Management, Coaching, Accounts Payable, Microsoft Office, Social Media Marketing, Social Media, Social Networking, Advertising
Education
University of California, Irvine 2013 — 2013
Certificate, Human Resources Management and Services
California State University-Northridge 2006 — 2008
Bachelor of Arts (B.A.), Liberal Arts and Sciences/Liberal Studies
Notre Dame High School 2000 — 2004
Freedom Mortgage August 2015 - Present
Freedom Mortgage July 2014 - Present
West Oaks Building Solutions, Inc. August 2009 - July 2014
Pacific Preservation Services, Inc. January 2009 - September 2009
Countrywide Home Loans December 2007 - December 2008
Countrywide Home Loans August 2005 - December 2008
Washington Mutual March 2002 - April 2005
Washington Mutual 2004 - 2005
Skills
Risk Management, Leadership, Real Estate, Loans, Mortgage Banking, Asset Management, Budgets, REO, Human Resources, Foreclosures, Loan Servicing, Mortgage Lending, Banking, Credit, Executive Management, Loss Mitigation, Management, Portfolio Management, Sales, Sales Management, Team Building, Underwriting, Financial Analysis, Finance, FHA
Education
Sky Blue Aeronautical 2004 — 2005
Pilots License
California State University-Northridge
Financial Partners Credit Union January 2007 - Present
Financial Partners Credit Union January 2009 - January 2010
Bank of America August 2004 - July 2006
Washington Mutual April 2001 - July 2003
Skills
Loans, Credit Unions, Credit, Banking, Consumer Lending, Retail Banking, Risk Management, Mortgage Lending, Loan Origination, Team Building, Management, Customer Service, Sales Management, Credit Analysis, Leadership, Financial Services, Coaching
Education
Pomona College 2010 — 2013
Certificate/Diploma, Western CUNA Management School
California State University-Los Angeles 1998 — 2000
Criminal Justice
BDO USA, LLP January 2012 - Present
BDO USA, LLP June 2010 - August 2010
Citi March 2008 - December 2009
Union Bank July 2007 - January 2008
Call for Tutoring May 2006 - May 2007
Washington Mutual May 2006 - January 2007
The Home Depot April 2004 - December 2005
Skills
QuickBooks Pro 2009-2010, Microsoft Excel, CAAT Software, Statistical Sampling, Non-statistical Sampling, Financial Statements, ERP Systems, Corporate Communications, Accounting Research..., Client Presentation, Internal Audit
Education
California State University-Northridge
Bachelor of Science (B.S.), Accountancy
MUFG Union Bank July 2015 - Present
Charles Schwab March 2014 - July 2015
Union Bank April 2010 - March 2014
Bank of America March 2005 - July 2009
Washington Mutual July 2001 - March 2005
Virgin Entertainment Group April 2000 - July 2001
Skills
Vendor Management, Market Analysis, Retail Design, Visual Merchandising, Marketing Strategy, Retail, Team Management, Process Improvement, Creative Development, Creative Direction, Market Research, Competitive Analysis, Budgets, Marketing, Advertising, Management, Leadership, Sales, Project Planning
Education
California State University-Northridge 2006 — 2008
MA, Public Administration
California State University-Northridge 2000 — 2008
BA, Corporate & Industrial Media
Los Angeles County Department of Parks & Recreation March 2014 - Present
Southern California Foster Family and Adoption Agency February 2014 - Present
Warner Bros. Entertainment Group of Companies June 2013 - July 2013
Santa Monica College April 2013 - June 2013
Dick Clark Productions July 2012 - February 2013
Lionsgate June 2012 - August 2012
Washington Mutual July 2007 - May 2008
Skills
Advocacy, Social Media Marketing, Customer Service, Sales, Interpersonal..., Research, Event Planning, Photography, Data Analysis, Data Entry, Innovation, Leadership
Education
California State University-Northridge 2013 — 2015
Pan African American Studies, Social Sciences
Santa Monica College 2012 — 2013
Associate of Arts (A.A.), Social Sciences
PennyMac Loan Services, LLC June 2015 - Present
Bank of America May 2012 - December 2014
Bank of America June 2010 - May 2012
Saxon Mortgage Company April 2008 - January 2010
Countrywide Home Loans August 2006 - December 2007
Washington Mutual May 2001 - May 2006
Countrywide Home Loans June 1999 - April 2001
Home Savings of America January 1983 - May 1999
Skills
Functional..., Data Conversion, Microsoft Excel, Outlook, Lotus Notes, Data Migration, Microsoft Office, PowerPoint, Microsoft Word, SDLC, Leadership, Analysis, Business Process..., Program Management, Process Improvement, Requirements Analysis, Integration, Business Requirements, Access, User Acceptance Testing, Business Analysis, Banking, Requirements Gathering, Testing
Education
California State University-Northridge
Business Administration
Glendale Community College
A.A
Hoover
TrueCar, Inc. January 2013 - Present
TrueCar, Inc. January 2012 - February 2013
Dex One February 2010 - January 2012
Business.com, a subsidiary of Dex One Corporation September 2009 - February 2010
Alpha Retail Technology October 2007 - November 2008
Ticketmaster September 2006 - October 2007
House of Champions January 2001 - September 2006
Washington Mutual January 2001 - June 2006
Skills
SEO, Direct Marketing, E-commerce, Market Research, Database Marketing, Social Networking, CRM, Loyalty Programs, Project Management, Media Relations, Agile Project Management, Guerrilla Marketing, SEM, Online Advertising, PPC, Web Analytics, Email Marketing, Analytics, Digital Marketing, Lead Generation, Strategy, Advertising, Product Management
Education
California State University-Northridge 2001 — 2006
Bachelor of Science, Markting
California State University-Northridge
Aerojet Rocketdyne September 2014 - Present
Aerojet Rocketdyne September 2013 - September 2014
Pratt Whitney Rocketdyne August 2007 - September 2013
Flame Enterprises Inc. January 2004 - August 2007
Washington Mutual February 2003 - January 2004
Skills
Lean Manufacturing, Continuous Improvement, Customer Satisfaction, Strategic Planning, Team Management, Warehousing, APICS, Problem Solving, Administration, Aerospace, Process Improvement, Kaizen, Value Stream Mapping, Analysis, Manufacturing, Excel, Logistics, Microsoft Office, Customer Service, Supply Chain Management, Procurement, Supply Chain, Program Management, Purchasing, Inventory Management, Documentation, Engineering, MS Project, Risk Management, SAP, PowerPoint, Six Sigma, Planning, Quality Management, Industrial Engineering, FMEA, Root Cause Analysis, 5S, Operations Management, Team Leadership, Product Development, Materials Management, Project Planning, Word, DMAIC, Visio, Cost Reduction, Quality Systems, Customer Relations, Teamwork
Education
APICS - The Association for Operations Management 2011 — 2012
Certification, CPIM - Production and Inventory Management Certification
The National Graduate School 2011 — 2012
Six Sigma Black Belt Certification, Six Sigma - Process Improvement
The National Graduate School of Quality Management (NGS) 2009 — 2011
Master, System Quality Management
University of Phoenix 2007 — 2009
MBA, Master of Business Administration
California State University-Northridge 2001 — 2006
B.S., Bachelor of Science in Business Administration
Heirloom Auctions, 1 TLC Packing & Photo Organizer September 2008 - Present
Washington Mutual April 1996 - June 2006
Washington Mutual Bank April 1996 - June 2006
Skills
Leadership, Customer Service, Small Business, Insurance, Customer Retention, Management, Problem Solving, Call Center, Program Management, Sales Management, Call Centers, Business Planning, Process Improvement, Social Media Marketing, Marketing Strategy, Marketing, Contract Negotiation, Strategy, Training, Business Development, Public Relations, Entrepreneurship, Social Networking, Customer Satisfaction, Organizational..., Leadership Development, Operations Management
Education
California State University-Northridge 2002 — 2006
Human Resources Management
UCLA
Business Management, Banking
Critical Mix 2013 - Present
Toluna 2011 - 2013
Informa Research Services 2010 - 2011
Added Value 2008 - 2010
Washington Mutual 2005 - 2008
Skills
Quantitative Research, Quantitative Analysis, Research Analysis, Market Research, Field Sampling, Data Analysis, Brand Tracking, Copy Testing, Ad Hoc Reporting, Qualitative Research, Quantitative Analytics, Research, Advertising Research, Statistical Sampling, Focus Groups, Primary Research
Education
California State University-Northridge
Bachelor of Arts, Economics
Bridgepoint Education December 2013 - Present
Tax Resolution Services, Co. October 2012 - August 2013
US Bank September 2011 - February 2012
Rose International Temporary Employment Agency December 2009 - January 2010
Apple One Temporary Employment May 2009 - August 2009
Wells Fargo Financial December 2007 - February 2009
Countrywide Home Loan Full Spectrum Lending Division September 2005 - December 2007
Washington Mutual July 2000 - June 2004
Cal State Northridge Office of Human Resources November 1999 - July 2000
Skills
Loans, Banking, Finance, Mortgage Lending, Customer Service, Sales, Leadership, Access, Credit, Microsoft Excel, CRM, Financial Analysis, Risk Management
Education
University of Phoenix 2009 — 2010
Masters of Business Administration, 2010; Economics and Accounting
University of Phoenix 2009 — 2010
Masters of Business Administration, Business
GSU 2005 — 2006
N.A., Music
California State University-Northridge 1998 — 2002
BA Economics, Business Administration and Economics
Kinecta Federal Credit Union August 2012 - August 2015
Bank of America April 2009 - July 2011
Countrywide Home Loans August 2003 - March 2009
Washington Mutual December 1999 - March 2003
Indymac Bank October 1998 - December 1999
Ohio Savings Bank November 1997 - October 1998
Great Western Bank August 1984 - November 1997
Skills
Mortgage Lending, Mortgage Banking, Mortgage Industry, Mortgage Underwriting, Credit Risk, Operational Risk..., Operational Risk, Production, Business Process Design, Origination, Quality Control, Compliance, Processing, Funding, Funding Applications, Risk Management, Mortgage, Strategic Planning, Credit, Loans, Underwriting, Banking, Operations Management, Process Improvement, Risk, Real Estate, Team Building, Mergers, Credit Analysis, Process Engineering, Mentoring, Loan Origination, Coaching, Change Management, Quality Assurance, Business Process..., Problem Solving, Due Diligence, Leadership Development, Performance Management, Analysis, Business Strategy, Risk Assessment, Program Management, P&L Management, Directors, Residential Mortgages, Refinance, Leadership
Education
University of California, Los Angeles 1983 — 1987
Real Estate and Finance
California State University-Northridge 1977 — 1981
BA, Education
Advantage Networks October 2012 - Present
Mad Dog Party February 2009 - Present
iXept March 2007 - March 2008
Washington Mutual October 2001 - July 2006
Countrywide Home Loans July 1991 - October 2001
Skills
Banking, Vendor Management, Process Improvement, Risk Management, Business Analysis, Program Management, Relationship Management, Business Process..., Project Portfolio..., IT Strategy, Executive Management, Project Management, Strategic Planning, Change Management, Outsourcing, IT Management, Team Building, PMO, Integration, Enterprise Architecture, Strategy, Cloud Computing, Operations Management, Enterprise Software, Product Management, Data Center, Business Process, Business Strategy, Management, Cross-functional Team..., Leadership, Start-ups, Disaster Recovery, Networking, Online Advertising, Information Technology, CRM, Consulting, SaaS, E-commerce, Business Intelligence, Strategic Partnerships, Budgets, Professional Services, Entrepreneurship, Management Consulting, Small Business, Business Development, Analytics, Infrastructure
Education
California State University-Northridge 1979 — 1984
Bachelor of Science (B.S.)
Boeing 2005 - Present
Washington Mutual 2003 - 2005
Netegrity-DataChannel 1998 - 2003
Elekom 1996 - 1998
Wall Data 1992 - 1996
Chronology Corp 1990 - 1992
Advanced Imaging Inc 1988 - 1990
Education
California State University-Northridge 1985 — 1989
MS, Computer Science
National Cheng Kung University 1979 — 1982
BS, Civil Engineering
Accertify, Inc. September 2014 - Present
Accertify, Inc. (an American Express Company) October 2013 - September 2014
Accertify, Inc. (an American Express Company) August 2010 - October 2013
Firm58, Inc. November 2007 - August 2010
Accenture March 2004 - November 2007
Washington Mutual 2002 - 2003
Skills
Business Analysis, Requirements Analysis, Application Design, Product Launch, SDLC, Business Process, Integration, Software Project..., Program Management, SQL, Risk Management, E-commerce, Process Improvement, Solution Design, Systems Analysis, Management Consulting, Change Management, Requirements Gathering, IT Management, Software Implementation, Solution Architecture, Product Management, Cloud Computing, Databases, Enterprise Architecture, Project Management, Analysis, Management, Strategy, Fraud, Chargebacks, Payment Gateways, Process Engineering, Agile, Published Author, Business Intelligence, Outsourcing, Consultancy, Data Analysis, Oracle SQL Developer, Payment Card Processing, Data Integration, Public Speaking, SaaS, Leadership, Vendor Management, Analytics, Financial Services, Business Development, Business Process...
Education
California State University-Northridge 1998 — 2001
BSIS
WellPoint February 2009 - Present
Countrywide November 2006 - February 2009
Move.com July 2006 - November 2006
Washington Mutual July 2003 - June 2006
Skills
SharePoint, Visio, Access, Quality Assurance
Education
California State University-Northridge 2009 — 2011
MBA, Business Administration
California State University-Northridge 2004 — 2007
BS, Information Systems
Los Angeles Pierce College
AA, Liberal Arts
Disney ABC Television Group August 2014 - Present
Green Dot Corporation September 2013 - August 2014
Carlisle & Gallagher Consulting Group July 2013 - August 2013
Union Bank March 2013 - July 2013
Green Dot Corporation October 2012 - March 2013
Southern California Gas Company December 2011 - October 2012
Bank of America May 2010 - November 2011
Universal Music Group September 2008 - May 2010
Warner Bros. Entertainment, Inc. August 2007 - August 2008
Washington Mutual March 2007 - August 2007
Skills
Training, Customer Service, Vendor Management, SDLC, Business Analysis, Process Improvement, Visio, Project Management, Change Management, Software Documentation, Analysis, Team Building, Risk Management, Banking, Strategic Planning, Troubleshooting, Business Process..., SharePoint, Business Process, Requirements Analysis, Quality Assurance, Leadership, Testing, Access, Management, Data Analysis, Project Planning, Software Development, Databases, Program Management, Business Intelligence, Enterprise Software, Consulting, Business Requirements, Software Project..., Agile Methodologies, Requirements Gathering, Scrum, User Acceptance Testing, Microsoft SQL Server, Team Leadership, Integration, Cross-functional Team...
Education
California State University-Northridge
MBA, Finance
John Marshall Fundamental H.S.
High School Diploma, Honors and Gifted Courses
Pasadena City College
Certificate, Paralegal
University of Southern California
BA, English and Business
Fannie Mae March 2010 - Present
Countrywide Financial Corporation September 2004 - February 2009
Washington Mutual 2003 - 2004
Skills
Cross-functional Team..., Strategic Planning, Analysis, Data Analysis, Process Improvement, Financial Analysis, Risk Management, Customer Satisfaction, Human Resources, Strategy, Business Analysis, Business Process..., Program Management, Project Management, Vendor Management, Banking, Credit
Education
Keller Graduate School of Management of DeVry University 2006 — 2009
MBA, Human Resources
California State University-Northridge 1998 — 2003
Bachelors of Art, Economics
Bank of America September 2014 - Present
Bank of America November 2013 - September 2014
Bank of America April 2012 - November 2013
Bank of America August 2011 - May 2012
eHarmony.com October 2009 - April 2011
eHarmony.com October 2008 - October 2009
Countrywide Bank July 2007 - October 2008
Countrywide Bank July 2005 - July 2007
Washington Mutual Bank March 2002 - June 2005
Washington Mutual January 2001 - March 2002
Skills
Offshoring, Quality Assurance, Vendor Management, Contact Centers, Cross-functional Team..., Call Center, CRM, Management, Customer Experience, Strategic Planning, Call Centers, Financial Services, Relationship Management, Leadership, Training, Team Building, Process Improvement, Analysis, Change Management, Executive Management, Project Planning, Sales, Program Management, Customer Service, Organizational..., Marketing, Outsourcing, Risk Management, Business Process..., Strategy, Business Analysis
Education
California State University-Northridge 2004 — 2006
MPA
California State University-Northridge 2001 — 2003
Bachelors, Psychology
Universidade Federal de Uberlândia 1998 — 2000
Bachelor's, Psicologia/Psychology
Bank of America January 2008 - Present
WaMu September 2005 - December 2007
Washington Mutual 2005 - 2007
Countrywide Warehouse Lending April 2001 - August 2005
Education
California State University-Northridge 1998 — 2001
B.S., Business Administration, Finance
Envoy Mortgage April 2014 - Present
Prospect Mortgage, LLC November 2012 - March 2014
GMAC Mortgage November 2011 - February 2012
Innovative Consulting Inc. April 2008 - September 2011
Washington Mutual 2007 - 2008
United Pacific Mortgage April 2004 - May 2007
Citimortgage February 2003 - April 2004
California Federal Bank 1998 - 2003
Home Savings of America January 1995 - October 1997
Skills
Team Building, Mortgage Banking, Strategy, Strategic Planning, Leadership, Sales, Marketing, Recruiting, Mortgage Lending, Management, FHA, Loan Origination, Refinance, Residential Mortgages, Credit, Training, FHA financing, Salesforce.com, Home Equity Loans, Investments, Strategic Partnerships, Residential Homes, Finance, Selling, Real Estate, Mortgage Underwriting, Product Diversification, Short Sales, Investment Properties, Credit Analysis, USDA, VA loans, First Time Home Buyers, Consumer Lending, Underwriting, Certified Mortgage..., Sales Management, Government Loans, Reverse Mortgages, Banking, Construction Loans, Small Business, Cold Calling, Loan Servicing, Loss Mitigation, Risk Management, Email Marketing, Mortgage Marketing, Real Estate Financing, VA Loans
Education
California State University-Northridge
MUFG Union Bank July 2013 - Present
Msquared Consulting (USA) [Collabrus] August 2012 - June 2013
Western Bridge Corporate FCU December 2006 - July 2012
Wescom Credit Union January 2002 - December 2006
Countrywide (Treasury Bank) September 2001 - January 2002
Washington Mutual March 2001 - November 2001
Glendale Federal Bank August 1996 - November 1998
First Interstate Bank, Wells Fargo Bank January 1985 - August 1996
Skills
Product Management, Strategic Planning, Operations Management, Budgets, Project Management, Cross-functional Team..., Policy, Profit Maximization, Partner Management, Banking, Credit Cards, Vendor Management
Education
ABA Bank Card School, Pomona, CA
Certificate of Completion, Bank Card Management
California State University-Northridge
Business Administration
Moorpark College
Business Administration
UCLA Bank Mgmt Ext Program (for SPNB)
Business - Accounting
•USC Marshall School of Business, Los Angeles, California (Wescom CU Advanced Leadership Program)
Business - Management & Business Strategy Development
Washington Mutual November 2001 - Present
Washington Mutual June 2005 - July 2007
Education
California State University-Los Angeles 2000 — 2004
Business Adminstration
Intuit October 2007 - September 2014
Digital Insight July 2006 - October 2007
Washington Mutual June 2003 - June 2006
J. A. Pollard Consulting September 1998 - January 2003
Great Western Bank November 1995 - June 1998
Skills
SDLC, Software Project..., Agile Project Management, Agile Methodologies, PMO, PMP, Scrum, Program Management, Project Portfolio..., Integration, Vendor Management, Project Management, Requirements Gathering, IT Strategy, Requirements Analysis, Business Analysis, Software Development, Visio, MS Project, Project Delivery, Software Documentation, SharePoint, JIRA, Rally, TestDirector, TeamTrack, ScrumWorks Pro, Waterfall
Education
California State University-Northridge
MBA
University of California, Los Angeles
Professional Designation in Systems Analysis
University of California, Santa Barbara
B.A., Geography
DLC, Inc December 2007 - Present
Liberian Community SoCal 2010 - September 2014
Countrywide Home Loans January 2004 - September 2007
Washington Mutual January 1998 - January 2004
Skills
Financial Analysis, Sales, Process Improvement, Management, Microsoft Excel, Leadership, Business Development, Account Management
Education
California State University-Northridge 1999 — 2002
BA
Quest Diagnostics July 2013 - Present
Prospect Mortgage, LLC March 2013 - July 2013
JPMorgan Chase May 2010 - December 2012
Cheesecake Factory September 2007 - January 2010
Metrocities Mortgage March 2005 - September 2007
Balboa Life and Casualty October 2003 - March 2005
Washington Mutual February 2002 - October 2003
Washington Mutual March 1999 - February 2002
Washington Mutual July 1998 - March 1999
Skills
Microsoft Word, Visio, Microsoft Excel, Access, Outlook, PowerPoint, Data Analysis, Database Administration, Process Optimization, Process Improvement, Mortgage Lending, Microsoft Office
Education
California State University-Northridge 2004 — 2007
Business Systems and Operations Managment
Van Nuys High School 1991 — 1993
High School Diploma
Shellpoint Mortgage Servicing April 2014 - Present
OneWest Bank April 2009 - February 2014
IndyMac Bank, F.S.B. November 2004 - April 2009
Washington Mutual 1999 - 2004
Home Savings of America 1987 - 1998
Skills
Mortgage Servicing, Mortgage Banking, Loss Mitigation, Commercial Lending, Mortgage Lending, Real Estate, Credit, Risk Management, Operational Risk..., Asset Management, Portfolio Management, Loan Modifications, Underwriting, Financial Risk, Financial Services, Commercial Banking, FHA, Cash Management, Executive Management, Credit Analysis, Loans, Residential Mortgages, LPS, Small Business Lending, Credit Risk, Financial Modeling, Foreclosures, Banking, Default, Capital Markets, Loan Origination, Call Centers, REO, Valuation, Vendor Management, Finance, Short Sales, Relationship Management, Due Diligence, Process Improvement, Securitization, Refinance, Branch Management, Consumer Lending, VA loans, Financial Analysis, Retail Banking, Treasury Management, Mortgage Underwriting, Construction Loans
Education
California State University-Northridge
Bachelor of Science (B.S.), Accounting and Finance
Union Bank May 2008 - Present
Citibank 2000 - 2007
California Federal Bank October 2000 - October 2004
Washington Mutual 1997 - October 2000
Skills
Business Analysis, Business Requirements, Business Objects, User Acceptance Testing, Banking, Analysis, Requirements Analysis, SharePoint, Databases, MS Project, SDLC, Visio
Education
California State University-Northridge 2002 — 2004
MBA, System Operations
California State University-Northridge 1994 — 1997
BA, Management Information System
Citi July 2014 - Present
Banamex USA, (A Division of Citigroup) September 2013 - June 2014
Citi November 2010 - September 2013
Jackson National Life July 2010 - November 2010
J.P. MorganChase/Washington Mutual April 2008 - September 2009
Washington Mutual September 2001 - April 2008
Wild Oats Markets March 2000 - September 2001
Skills
Employee Relations, HR Data Collections &..., Process Improvement, Mediation, Federal & State Labor..., Training Development &..., Performance Management, Workplace Investigations, HR Policy Development, Organizational..., Strategic Planning, Six Sigma, Managerial Effectiveness, HR Compliance, Human Resources, Employment Law, Employee Training, Federal Law, Talent Management, Onboarding, Personnel Management, Training, Leadership, Strategy
Education
Argosy University Los Angeles 2010 — 2011
Master of Science, Management
California State University-Northridge 1983 — 1989
Bachelor of Arts, English Literature
PennyMac Loan Services, LLC 2010 - Present
Saxon Mortgage August 2009 - January 2010
Saxon Mortgage 2009 - 2010
Washington Mutual August 2005 - September 2008
Washington Mutual August 2005 - 2008
East West Bank January 2005 - August 2005
East West Bank January 2005 - August 2005
Ameriquest Mortgage December 2004 - January 2005
Washington Mutual Bank October 2001 - December 2004
Washington Mutual January 2001 - January 2004
Skills
Business Analysis, Visio, Software Documentation, Analysis, Team Leadership, Program Management, Vendor Management, Risk Management, Management, Project Management, Testing, User Acceptance Testing, Business Process..., Process Improvement, Business Requirements, Integration, Business Process
Education
California State University-Los Angeles 1981 — 1982
BS Accounting
Pasadena City College 1978 — 1981
California State University
Pasadena City College
Associate of Arts, Electronics
Marcus & Millichap June 2013 - Present
Ally Financial / GMAC November 2010 - June 2013
Detection Logic, A UTC Fire and Security Company October 2009 - January 2010
Countrywide Bank March 2006 - December 2008
Zenith Insurance 2004 - 2006
Community Bank 2002 - 2004
Washington Mutual 1995 - 2002
Great Western Bank / WAMU 1995 - 2002
Education
California State University-Northridge
B.S., Business / Family & Enviornmental Studies
Handsome Boy Music January 2008 - Present
Flipside Enterprises 2007 - 2009
Washington Mutual January 2007 - January 2008
Skills
Music, Songwriting, Singing, Composition, Music Production, Piano, Audio Engineering, Banking, Entertainment, Logic Pro, Music Industry
Education
California State University-Northridge 2003 — 2006
Marketing/Music
Microsoft August 2009 - Present
Alexa Realty May 2009 - May 2012
Superior Bank 2007 - 2009
Washington Mutual 2005 - 2007
JPMorgan Chase 2003 - 2005
Skills
New Business Development, Management, Sales Management, Sales, Finance, Marketing, Strategy, Business Development, Leadership
Education
Colorado State University-Global Campus 2015 — 2019
Master of Business Administration (M.B.A.), Business Administration and Management, General
California State University-Northridge 1985 — 1989
Political Science and Government
Gulliver 1981 — 1985
Farmers Insurance March 2009 - Present
Washington Mutual December 1997 - July 2008
Skills
Underwriting
Education
California State University-Northridge 2004 — 2008
Bachelors, Finance/Real Estate
PennyMac Loan Services, LLC April 2015 - Present
Bank of America March 2009 - April 2015
Countrywide Financial March 2004 - March 2009
Washington Mutual July 2002 - February 2004
Countrywide July 1998 - July 2002
Great Western Bank April 1992 - July 1998
Bankers Trust December 1989 - March 1992
Proprietary Computer Systems July 1974 - July 1989
Jet Propulsion Laboratory October 1976 - November 1977
Skills
Requirements Analysis, SDLC, Vendor Management, Loans, Visio, Mortgage Lending, PMO, Banking, Business Analysis, Project Management, Agile Methodologies, Software Development, Disaster Recovery, IT Strategy, MS Project, Analysis, Integration, SQL, DB2, Requirements Gathering, IT Management, Program Management, Software Project..., Project Portfolio..., Systems Analysis, Microsoft Project
Education
California State University-Northridge 1974 — 1978
BA, Special Major (Business & Computer Science), Business, Computer Science
Gelfand, Rennert & Feldman, LLP August 2007 - Present
Mark D. Reader, CPA November 2006 - August 2007
Science Adventures September 2004 - August 2006
Washington Mutual March 2003 - June 2004
Education
California State University-Northridge
B.S., Accountancy
California State University-Northridge 2002 — 2006
B.A., History
American Greetings May 2005 - Present
Washington Mutual 2004 - 2005
Virgin Entertainment Group 2002 - 2005
Education
California State University-Northridge 1997 — 2001
Pandora March 2015 - Present
Advertise.com June 2012 - July 2013
VS Media Inc August 2010 - June 2012
VS Media Inc November 2009 - August 2010
VS Media Inc May 2009 - November 2009
Teleflora January 2007 - October 2008
Washington Mutual May 2004 - December 2006
Sylvan Learning Centers August 2004 - June 2005
California State University, Northridge - Developmental Math Dept. August 2002 - July 2004
24 Hour Fitness January 2002 - December 2002
Skills
Online Advertising, Affiliate Marketing, Web Analytics, PPC, SEM, Lead Generation, Email Marketing, Mobile Marketing, Online Lead Generation, Display Advertising, Online Marketing, Analytics, Google Adwords, Mobile Advertising, Google Analytics, Media Buying, Conversion Optimization, Search Advertising, Digital Media, Interactive Marketing
Education
Northwestern University 2013 — 2015
Master of Science (MS), Predictive Analytics
California State University-Northridge 2002 — 2006
Bachelor of Science (B.S.), Classical Applied Mathematics
Global Technology at JPMorgan Chase 2008 - Present
Washington Mutual 2002 - Present
Washington Mutual Bank October 2002 - October 2008
Education
California State University-Northridge
Bachelor of Arts (B.A.), Sociology
Countrywide 1997 - Present
Washington Mutual 1994 - 1997
Education
California State University-Northridge
Washington Mutual Bank Business Systems Analyst, Sr.WaMu1989 - Present
Washington Mutual 1989 - Present
Education
California State University-Northridge
Wells Fargo Home Mortgage January 2009 - Present
Wachovia, A Wells Fargo Company June 2008 - January 2009
Washington Mutual December 2001 - January 2008
JPMorgan Chase 2001 - 2008
Radian May 2001 - November 2001
Indymac Bank January 2000 - April 2001
Bank of America March 1998 - December 1999
Great Western Bank October 1996 - October 1997
California Federal Bank January 1995 - October 1996
Countrywide Home Loans February 1992 - June 1994
Education
California State University-Northridge
1st National Bank of AZ June 2006 - Present
Washington Mutual June 1987 - May 2006
Education
California State University-Northridge 1970 — 1974
BA, Major: Spanish Minor: Sociology
Medtronic June 2015 - Present
Medtronic December 2012 - June 2015
Medtronic September 2010 - December 2012
Medtronic January 2007 - September 2010
Washington Mutual 1997 - 2006
Skills
Essbase, Hyperion Enterprise, Hyperion Planning, Hyperion Financial..., Financial Systems, Financial Reporting, Financial Planning, Financial Analysis, Forecasting, Budgeting, Data Analysis, Ad Hoc Reporting, Spreadsheets, SAP R/3, Accounting Systems, General Ledger, Consolidation, Business Intelligence, Sarbanes-Oxley Act, Strategic Financial..., Budgets, Business Analysis, Cross-functional Team..., Process Improvement
Education
California State University-Northridge
B.S., Business Administration w/Options in Accounting, Finance, MIS and Real Estate
MUFG Americas March 2014 - Present
MUFG Americas November 2008 - Present
Washington Mutual February 2001 - April 2004
Glendale Federal Bank September 1993 - August 1998
Home Savings of America 1986 - 1992
Skills
Banking, SDLC, Project Portfolio..., Business Analysis, Vendor Management, Analysis, Risk Management, Training, Project Management, Business Process..., Budgets, Business Development, Financial Analysis, Financial Services, Visio, Recruiting, Process Improvement
Education
California State University-Northridge 1980 — 1985
Bachelor's degree, Psychology
St. Jude Medical February 2013 - Present
St. Jude Medical 2008 - January 2013
Countrywide Home Loans May 2006 - September 2008
Countrywide Home Loans November 2004 - May 2006
Washington Mutual 2000 - 2004
Skills
Finance, Financial Analysis, Financial Modeling, Forecasting, Process Improvement
Education
California State University-Northridge 2001 — 2004
BS, Business Administration
Self Employed - Financial Consultant 2013 - Present
JP Morgan Chase 2008 - 2013
Washington Mutual 2004 - 2008
Self Employed Financial Consultant - 2003 - 2004
Harris myCFO 2000 - 2003
Universal Pictures 1991 - 2000
Skills
Analytics, Strategic Planning, Valuation, Financial Risk, Key Performance..., Project Management, User Interface Design, Bookkeeping, Account Reconciliation, Invoicing, QuickBooks, General Ledger, Microsoft Excel, Microsoft Office, Microsoft Word, PowerPoint, Windows, 10 Key, XSL, Risk Management, Banking, Credit, Business Planning, Mortgage Lending, Loans, Executive Management, Financial Reporting, Strategy
Education
California State University-Northridge
BS, Finance, cum laude
Downey Savings September 2008 - March 2009
Accenture May 2007 - August 2008
Washington Mutual December 2003 - May 2007
Education
California State University-Northridge 2000 — 2003
Bachelors of Arts, Liberal Studies
Bank of the West September 2008 - Present
New York Life 2007 - 2008
GE Money 2004 - 2008
Washington Mutual 1999 - 2004
Skills
Customer Service, Loans, Mortgage Lending, Mortgage Banking, Loan Origination, Credit, Refinance, FHA, Credit Analysis, Banking, Residential Mortgages, Financial Analysis, Underwriting, Real Estate, Sales, Team Leadership
Education
California State University-Northridge
STC University-San Francisco
FINRA Series 7, 63
Lorachell Corporation May 2007 - Present
Washington Mutual July 2000 - March 2007
Education
California State University-Northridge 1988 — 1993
BA, Business Administration
Bank of America March 2014 - Present
Bank of America June 2013 - March 2014
Bank of America June 2012 - June 2013
Bank of America July 2010 - June 2012
Bank of America September 2006 - July 2010
Washington Mutual September 2003 - September 2006
Army National Guard September 2000 - August 2006
Skills
Process Improvement, Analysis, SAS, SQL, Variance Analysis, Data Analysis, Microsoft Excel, Financial Analysis, Business Analysis, Analytics, Forecasting, Auditing, Leadership, Marketing
Education
California State University-Northridge 2000 — 2006
Business Administration, Finance
Washington Mutual May 2004 - January 2005
Bank of America December 2003 - May 2004
Adecco Financial (Staffing) December 2001 - November 2003
Universal Studios December 1999 - June 2001
Accountants On Call (Staffing) December 1997 - December 1999
Education
California State University, Northridge 1995 — 1997
Bachelors of Science, Accounting
Umami Restaurant Group, LLC August 2012 - Present
P.F. Chang's China Bistro July 2008 - August 2012
AEG September 2008 - March 2009
DEI Worldwide July 2007 - October 2007
Washington Mutual October 2005 - July 2007
Bank of America October 2002 - October 2005
Skills
Management, CRM, Marketing, Sales, Customer Satisfaction, Customer Service, Human Resources, Outlook, Microsoft Excel, Marketing Strategy, Microsoft Office, Retail, Coaching, Research, Employee Benefits, Data Entry
Education
California State University-Northridge 2002 — 2008
BS, Management and Marketing
JPM Chase September 2008 - Present
Washington Mutual February 2001 - November 2009
IS Squared February 1998 - December 2000
Cornell University - Dept of Education November 1987 - June 1997
Education
San Diego State University-California State University 1981 — 1985
MS, Geology
California State University-Northridge 1973 — 1981
BS, Geology
Granada Hills High School 1970 — 1973
JP Morgan Chase December 2008 - Present
Washington Mutual January 2006 - December 2008
Wells Fargo January 2005 - December 2005
Hawthorne Savings Bank 1997 - 2004
Skills
Budgets, Commercial Real Estate, Credit, Loans, Management, Payments, Real Estate
Education
California State University-Northridge 1994 — 1996
N/A, Accounting
Community West Bank March 2015 - Present
Community West Bank October 2006 - March 2015
Chergey Insurance August 2004 - September 2006
Washington Mutual 2002 - 2004
Skills
New Business Development, Customer Service, Banking, Small Business, Credit, Mortgage Lending, Loans, Real Estate, Team Building, Risk Management, Commercial Banking, Retail Banking, Insurance, Commercial Lending, Management, Sales, Marketing
Education
California State University-Northridge 2001 — 2004
BA, Liberal Arts
California State University, Fresno 2000 — 2001
Civil Engineering
Alpha Productions, Inc. April 2011 - Present
Home Savings of America May 2008 - April 2009
Washington Mutual 2002 - 2008
United States Marine Corps February 1996 - March 2006
Skills
Management, Customer Service, Sales Management, Operations Management, Process Improvement
Education
California State University-Northridge
Valley Family Center August 2012 - Present
Phillips Graduate Institute May 2011 - June 2012
Washington Mutual June 2001 - March 2003
Aames Home Loan 1998 - 2001
Great Western Bank 1993 - 1998
Skills
Loan Servicing, Psychotherapy, Microsoft Office, Mortgage Banking, Mortgage Lending, Public Speaking, Project Management, Microsoft Excel, Loans, Outlook, Customer Service, Microsoft Word, Stress Management, PowerPoint, FHA, Credit, Young Adults, Group Therapy, CBT, Self-esteem, Individual Counselling, Grief Counseling, Adolescent Therapy, Life Transitions, Play Therapy, Anger Management, Mental Health Counseling
Education
Phillips Graduate Institute 2010 — 2012
Master of Arts (M.A.), Psychology
California State University-Northridge 1993 — 1997
Bachelor of Arts (B.A.), Psychology
SCIRE PhlebotomistHemaCare Corp.April 2007 - Present
Washington Mutual April 2001 - June 2006
Education
California State University-Northridge 1998 — 2007
Bachelors, Biology
Chuy's Mesquite Broiler April 2003 - June 2013
KHTS Hometown Station September 2009 - December 2009
Washington Mutual April 2000 - April 2003
Skills
Sales, Training
Education
California State University-Northridge 2005 — 2008
BA, Communication Studies
College of the Canyons 1999 — 2004
Associate of Arts (AA) Interior Design, Interior Design, 3.5
Washington Mutual 1997 - April 2009
Education
California State University-Northridge 1985 — 1991
Bachelor of Arts (B.A.), English Language and Literature/Letters
Zurich North America July 2011 - Present
Liberty Mutual Insurance March 2005 - December 2008
Washington Mutual January 2001 - December 2004
Skills
Workers Compensation, Claim, Subrogation, Insurance, Risk Management, Underwriting, Claims Management, Property & Casualty..., Process Improvement, Claim Investigation, Vendor Management, Casualty, Outlook, Liability, Analysis, Training, Account Management, Management, Brokers, Negotiation, Employee Benefits, Workers' Compensation..., Litigation Management, Strategy, Leadership, Mediation, Finance, General Insurance, Settlement
Education
California State University-Northridge
Bachelor of Arts in Economics
International School of Music
Bachelor's degree
Bank of America February 2011 - Present
JPMorgan Chase (formerly Wamu) July 2006 - November 2009
Washington Mutual November 2001 - June 2006
Washington Mutual March 1999 - October 2001
Countrywide 1996 - 1998
Skills
Passed CPA Exam 2010
Education
California State University-Northridge 1990 — 1994
MBA, Information Systems, Marketing
University of San Diego 1980 — 1984
BBA, Accounting, Computer Science
Lupu Financial Services, Inc. April 2014 - Present
Edward Jones January 2008 - April 2014
Washington Mutual 1999 - 2007
Skills
Small Business, Investment Advisory, Financial Advisory, Finance, Retirement, 401k Rollovers, Retirement Planning, Wealth Management, Estate Planning, Series 7, 529 Plans, Life Insurance, Asset Management, Fixed Annuities, Credit, Financial Goals, Income Specialist, Long Term Care Insurance, Mutual Funds, Estate Tax Planning
Education
California State University-Northridge 1994 — 1999
Bachelor's, Psychology, Political Science
Reseda High School 1990 — 1994
High School Diploma, General Studies
Comerica Bank May 2010 - Present
Comerica Bank August 2013 - Present
Wachovia Corp January 2008 - May 2010
Washington Mutual February 2004 - December 2007
Skills
Banking, Loans, Finance, Business Development, Retail Banking, Management, Coaching, Strategy, Sales, New Business Development, Human Resources, Trusts, Investments, Compliance, Mentoring, Resilient, Estates, Philanthropy, Not for Profit
Education
Keller Graduate School of Management 2007 — 2010
MBA, Certificate in Human Resource Management
California State University-Northridge 2002 — 2007
Bachelor of Arts, English
OptumRx - United Health Group September 2008 - Present
American Home Mortgage Servicing, Inc 2004 - 2008
Option One Mortgage 2004 - 2006
Washington Mutual 1999 - 2004
Skills
Vendor Management, Process Improvement, Contract Negotiation, EPM, Program Management, Loan Servicing, Business Analysis, PMO, Risk Management, Call Center, Mortgage Servicing, SDLC, Project Management, Software Documentation, Six Sigma, Mortgage Banking, Loss Mitigation, Change Management, CRM, Business Process..., Call Centers, Leadership, Management, Visio
Education
Devry University, Keller Graduate School of Management 2009 — 2011
MBA, Program Management, International Business
IACET 2005 — 2007
SIX SIGMA YELLOW/GREEN BELT, Six Sigma Process Improvement
University of California, Irvine 2005 — 2006
Project Management, Project Management
California State University-Northridge 1998 — 2002
Bachelor of Science, Business Administration, Information Technology
Sulh School
State Farm Insurance June 2010 - Present
State Farm Insurance November 2009 - July 2014
State Farm Insurance July 2006 - November 2009
Automobile Club of Southern California December 2004 - July 2006
Check 'n Go March 2004 - December 2004
Washington Mutual December 2001 - March 2004
Skills
Social Media Marketing, Online Marketing, SEM, SEO, Marketing, Advertising, Social Networking, Brand Development, Marketing Strategy, Email Marketing, Social Media, Digital Marketing, Marketing Communications, Corporate Communications, Public Relations, Event Planning, Strategic Communications, Online Advertising, Direct Marketing, Integrated Marketing, Facebook, Media Relations, Corporate Branding, Sponsorship Marketing, Sponsorship Activation, Sponsorship Programs
Education
University of Phoenix 2008 — 2009
Certificate, Visual Communication
California State University-Northridge 2000 — 2005
BA, Journalism - Public Relations
Union Bank September 2010 - Present
Washington Mutual 1997 - 2005
Random House 1994 - 1997
Christie's 1993 - 1994
Skills
B2B Marketing, Corporate Communications, Crisis Communications, Event Management, Internal Communications, Leadership, Marketing, Proposal Writing, Public Relations, Strategic Communications, Team Building, Strategic Planning, Management, Marketing Communications, Media Relations, Press Releases, Strategy
Education
New York University 1991 — 1993
M.A., arts administration
California State University-Northridge 1985 — 1990
B.A., art history
Washington Mutual April 2003 - June 2005
Washington Mutual January 2003 - April 2003
Education
California State University-Northridge 2005 — 2008
BA, Liberal Arts
Los Angles Housing Department- Rent Stabilization March 2011 - Present
Phi- Willow Management January 2010 - February 2011
Universal June 2009 - August 2009
California State University March 2008 - February 2009
Washington Mutual July 2006 - March 2008
Skills
Marketing, Management, Interviews, Customer Service, Administration, Publicity, Entertainment, Accounting, New Business Development, Databases, Loans, Social Media Marketing, Social Media, Facebook
Education
California State University 2005 — 2009
Bachelors of Science, Marketing
California State University-Northridge 2005 — 2009
Bachelor of Science (B.S.), Marketing
Health Net December 2012 - Present
Health Net September 2006 - December 2012
Washington Mutual October 2001 - June 2006
Washington Mutual 2001 - 2006
Aurora National Life Insurance Co March 1992 - October 2000
Skills
Call Center, Vendor Management, Process Improvement, Change Management, Budgets, Program Management, Sales, SDLC, Business Analysis, Outsourcing, Risk Management, Business Process..., Business Process, Call Centers, Project Management, Management, Team Building, Banking, Leadership, Training, Customer Service, Insurance, Microsoft Office, Cross-functional Team..., Coaching, Analysis, Mortgage Lending, Operations Management, Performance Management, Visio, Public Speaking, Microsoft Project, Requirements Gathering, Requirements Analysis
Education
William Howard Taft High School 1979 — 1982
High School Diploma
West Valley Occupational Center
Accounting
CSUN
BA, Business Administration and Management, General
Rees Networks LLC May 2009 - Present
Tandem Mortgage Inc. 2005 - 2008
Washington Mutual July 2003 - August 2005
Education
California State University-Northridge 1999 — 2004
BA, Political Science/ Pre-Law
California State University, Office of the Chancellor April 2012 - Present
California State University, Office of the Chancellor April 2012 - Present
Hoag Hospital October 2004 - December 2011
Hoag Hospital October 2004 - December 2011
Washington Mutual 2002 - October 2004
AmerisourceBergen September 1996 - 2002
Hoag Hospital June 1987 - September 1996
Skills
Compensation, Performance Management, Executive Compensation, Employee Relations, Incentive Programs, Benefits Design, Benefits Negotiation, Wage & Hour, Compliance, Executive Compensation..., Executive Pay, Deferred Compensation, Process Improvement, Payroll, HRIS, Employee Benefits, Benefits Administration, Compensation Structures, Human Resources, Management, Project Management, Training, Onboarding, Leadership, Strategy, Compensation & Benefit, Talent Management, Workforce Planning, Labor Relations, Salary, Applicant Tracking..., Talent Acquisition, Employee Engagement, PeopleSoft, HR Policies
Education
California State University-Northridge
B.S., Business Administration
University of California, Irvine
Advanced Program in Human Resources and Business Leadership
Bank of America December 2007 - October 2009
Quiksilver February 2007 - September 2007
Vaco Financial Resources June 2006 - January 2007
Washington Mutual January 2002 - March 2006
Education
California State University-Northridge 1989 — 1997
B.S., Accounting
Active Realty Group January 2012 - Present
Executive Retirement Solutions November 2009 - Present
Washington Mutual August 2002 - May 2007
California Federal Bank January 2000 - August 2002
Superior Financial Mortgage Lending Services November 1989 - January 1997
Skills
Mortgage Lending, Loans, Retirement Savings, Short Sales, Investment Properties, Investments, Real Estate, Financial Analysis, Insurance, Commercial Mortgages, Note purchasing, Residential Homes, Tax Preparation, Marketing Communications, Referrals, Sales, Finance, Strategic Financial..., First Time Home Buyers, Credit Analysis, Customer Service, Entrepreneurship, Team Building, Direct Sales
Education
California State University-Northridge 1984 — 1985
Business Administration and Management, General
Eastern Michigan University 1975 — 1979
Mumford H.S., Detroit, MI
Wells Fargo October 2012 - Present
Wells Fargo Business Banking January 2009 - September 2012
Wells Fargo October 2005 - December 2009
Washington Mutual January 2001 - October 2005
Los Angeles County Probation Department July 2000 - September 2002
Skills
Banking, Credit Analysis, Commercial Lending, Sales Management, Credit, Portfolio Management, Commercial Banking, Mortgage Lending, Loans, Cross Selling, Leadership, Finance, Sales, Small Business Lending, Management, Lines Of Credit, Treasury Management, Mergers & Acquisitions, Consumer Lending, Commercial Mortgages
Education
Pacific Coast Banking School 2014 — 2016
American Banker Association Commercial Lending School 2012 — 2012
California State University-Northridge
Bachelor of Arts (B.A.), Elementary Education and Teaching
Elephant Insurance April 2015 - Present
Affirmative Insurance December 2014 - April 2015
Affirmative Insurance August 2014 - December 2014
Affirmative Insurance March 2013 - August 2014
CGI February 2011 - March 2013
First Bank October 2007 - November 2010
Washington Mutual June 2007 - October 2007
Washington Mutual June 2005 - June 2007
Skills
Banking, Outlook, Training, Customer Service, Microsoft Excel, Human Resources, Management, Sales, Auditing, Process Scheduler, Cash Flow, Credit, Loans, Consumer Lending, Small Business Lending, Retail Banking, Deposits, Cash Management, Mortgage Lending, Commercial Banking, Publisher 2007, Access 2007, Timekeeping, Data Entry, Microsoft Office, Insurance, Microsoft Word, Cash Handling, Claim Investigation
Education
Career Step 2012 — 2012
Inpatient and Outpatient Medical Billing and Coding
California State University-Northridge 2008 — 2010
Bachelors, Business Administration and Management
College of the Canyons 2005 — 2008
Associates, Accounting
Allen Construction. October 2009 - Present
Masco Contractor Services February 2008 - October 2009
Wells Fargo Private Mortgage Bank February 2006 - February 2007
Washington Mutual June 2005 - February 2006
Metal Tools 1992 - 2000
Skills
Travel Arrangements, Contract Negotiation, Environmental Awareness, Diary Management, Energy, Construction, Green Building
Education
California State University-Northridge
Bachelor's Degree, Business, Management, Marketing, and Related Support Services
Comerica Bank June 2010 - Present
JPMorgan Chase September 2009 - May 2010
Washington Mutual April 2002 - September 2009
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, English, Windows, Research, Outlook, Photoshop, Teaching, HTML, Public Speaking, Budgets, C++
Education
California State University-Northridge 2000 — 2005
Liberal Studies
Altisource April 2013 - August 2013
GMAC Mortgage/Executive Trustee Services September 2011 - April 2013
GMACM/Executive Trustee Services January 2011 - September 2011
JPMorgan Chase March 2010 - January 2011
GMACM/Executive Trustee Services March 2009 - March 2010
GMACM/Executive Trustee Services November 2008 - March 2009
JPMorgan Chase October 2007 - November 2008
U.S. Bank April 2007 - October 2007
U.S. Bank September 2006 - April 2007
Washington Mutual September 2004 - August 2006
Skills
Analysis, FHA, Loans, Loss Mitigation, Management, Strategy, Loan Servicing, Mortgage Lending, Sales
Education
California State University-Northridge 2012 — 2013
Bachelors of Science, Finance, General
Le Cordon Bleu College of Culinary Arts, Los Angeles April 2013 - Present
U.S. Bank February 2011 - February 2012
Wells Fargo October 2009 - September 2010
Bank of America September 2007 - December 2008
Bank of America January 2006 - September 2007
Washington Mutual December 2003 - December 2005
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Outlook, Photoshop, Sales, Banking, Business
Education
Verdugo Hills High School 2001 — 2005
High School Diploma
California State University-Northridge
Bank of America July 2012 - Present
Bank of America 2010 - 2012
Washington Mutual 2006 - 2008
Skills
Mortgage Lending, Loans, Mortgage Banking, Credit, Loan Origination, Refinance, FHA, Banking, Credit Analysis, Residential Mortgages, VA loans, Consumer Lending
Education
Simpson University 2012 — 2013
Bachelor of Arts (B.A.), Business and Human Resource Management
California State University-Northridge 2010 — 2011
Logix Federal Credit Union July 2014 - Present
Logix Federal Credit Union July 2008 - Present
Washington Mutual September 2004 - July 2008
Skills
Sales, Customer Service, Time Management, Loans, Financial Services
Education
Colorado Technical University-Online 2013 — 2015
Bachelor of Science Business Administration, Concentration in Management
California State University-Northridge