American Express
Industry: Financial services company
DescriptionThe American Express Company, also known as Amex, is an American multinational financial services corporation headquartered in Three World Financial Center in New York City. The company was founded in 1850 and is one of the 30 components of the Dow Jones Industrial Average. Headquarters: New York City, New York, United States CEO: Stephen Squeri Number of employees: ~55,000 (2017) Founders: Henry Wells, William Fargo, John Butterfield
American Express List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at American Express. You can filter them based on skills, years of employment, job, education, department, and prior employment.
American Express Salaries. You can even request information on how much does American Express pay if you want to. Learn about salaries, pros and cons of working for American Express directly from the past employees.
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29,038 American Express employees in database. Find out everything there's to know about American Express employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
American Express Employees
Self-employed October 2013 - Present
Artistic Vision Enterprises LLC October 2013 - Present
Artistic Vision Productions September 2007 - October 2014
American Express June 2001 - January 2005
Skills
Customer Service, Strategic Planning, Microsoft Office, Social Media Marketing, Leadership, Social Media, Microsoft Excel, Public Speaking, Project Management, Event Planning
Education
Broward College 1980 — 1985
Associate's Degree, Art
American Express 2006 - Present
Skills
Financial Services, Credit Cards, Relationship Management, Banking, Credit, Call Centers, Portfolio Management, Risk Management, Financial Analysis, Payments, Investments, Business Analysis, Credit Risk, Public Speaking, Process Improvement, Microsoft Office, Strategic Planning, Leadership
Education
Nova Southeastern University 2014 — 2016
MIBA
Florida Atlantic University 2009 — 2013
Bachelor of Arts (B.A.), Political Science and Government
Broward College 2005 — 2007
Associate of Science (A.S.), Legal Assistant/Paralegal
Nova Southeastern University
Masters in International Business
American Express June 2013 - Present
American Express November 2007 - June 2013
American Express October 2006 - November 2007
Turnberry Associates February 2004 - October 2006
Skills
Project Management, Electronic Payments, Account Reconciliation, Team Leadership, Payment Card Processing, Oral & Written..., Microsoft Office, Customer Satisfaction, Customer Analysis, New Hire Training, Strategic Account..., Experienced Business..., Business Continuity..., Sarbanes-Oxley, Business Workflows, Performance Metrics, Customer Service
Education
Nova Southeastern University 2013 — 2015
Master of Business Administration (M.B.A.), Business Intelligence/Analystics
University of Phoenix-South Florida Campus 2010 — 2012
Bachelor of Science (B.S.), Business Administration, Management and Operations
Broward Community College 2009 — 2010
Sculpture Hospitality April 2013 - Present
Eddie for Congress, Inc January 2012 - November 2012
American Express June 2001 - September 2012
Skills
Business Analysis, Call Centers, Credit Cards, Financial Services, Relationship Management, Analytics, Banking, CRM, Credit, Customer Experience, Payments
Education
Nova Southeastern University
Marketing/Marketing Management, General
Broward Community College
Associate of Arts (A.A.), Marketing/Marketing Management, General
Self-employed January 2007 - Present
Ameriprise Financial Services, Inc. 2002 - July 2006
American Express 1996 - 2006
Skills
Performing Arts, Music, Music Production, Audio Engineering, Audio Editing, Digital Audio, Audio Processing, Audio Post Production, SQL, Sybase Adaptive Server, Java, XML, Relational Databases, COBOLII, JCL, C++, Microsoft Office, Sound, Video, Recording, Entertainment
Education
Brown College 2004 — 2005
Certificate in Computer Science, Computer Science, A
SCA Imports LLC December 2011 - Present
Macy's November 2011 - December 2011
Assurant October 2008 - April 2009
American Express May 2008 - August 2008
Pride Homes, LLC June 2004 - March 2006
Burdines-Macy*s March 2000 - November 2004
Skills
Process Improvement, Documentation, MS Project, Process Engineering, Software Documentation, Business Analysis, Visio, Project Management, Business Process..., Data Analysis, Six Sigma, Requirements Analysis, Analysis, Microsoft Project, Management, Microsoft Excel, Microsoft Office, Project Planning
Education
Florida International University 2006 — 2009
Bachelor, Industrial and Systems Engineering
Broward Community College 2001 — 2004
Associate in Science, Industrial and System Engineering
Broward County Public Schools September 2013 - Present
Royal Palms Resort & Spa July 2013 - January 2014
Equality Florida June 2013 - January 2014
Seitlin December 2010 - July 2011
The Pride Center September 2010 - January 2011
Logan St. James Interiors June 2006 - December 2009
American Express January 1999 - July 2007
Skills
Microsoft Office, PowerPoint, Microsoft Word, Customer Service, Research, Social Media, Teamwork, Public Speaking, Community Outreach, Event Planning, Social Networking, Higher Education, Event Management, Volunteer Management, Teaching, Staff Development, Nonprofits, Management, Creative Writing, Policy
Education
Florida Atlantic University 2014 — 2017
Master of Arts (M.A.), American History (United States)
Florida Atlantic University 2013 — 2015
Bachelor of Arts (BA), Multi/Interdisciplinary Studies, 3.76
Broward College 2010 — 2013
Associate of Arts (AA), Social Sciences, GPA: 3.76
Surry Community College 1993 — 1995
No degree, Social Sciences
Comcast August 2015 - Present
JDT Management, Inc July 2014 - August 2015
American Express February 2011 - February 2012
Comcast November 2006 - February 2011
US Navy December 2001 - December 2005
Skills
Typing, Microsoft Excel, Customer Service, Microsoft Office, Data Entry, Telephone Skills, Social Networking, Social Media Marketing, Military Experience, Marketing, Blogging, Outlook, Inventory Management, Time Management, Accounts Payable, Leadership, Customer Satisfaction, Access, Software Documentation, Sales, Microsoft Word, PowerPoint, Payroll, Training, Budgets, Management, Public Speaking, Team Building
Education
Nova Southeastern University 2011 — 2014
Bachelor of Science (B.S.), Accounting and Business/Management
Broward Community College 2008 — 2010
Associate of Arts (A.A.), Accounting
Florida Agricultural and Mechanical University 2000 — 2001
Business Administration and Management, General
JB Realty & The Loan Center 2014 - Present
Wells Fargo 2012 - 2013
American Express August 2010 - April 2012
Bank of America September 2005 - August 2010
Skills
Credit Cards, Call Centers, Customer Experience, Financial Services, Relationship Management, Payments, Customer Satisfaction, Banking, Credit, Customer Retention, Customer Service, Vendor Management, Process Improvement, Lotus Notes, Business Analysis, Workforce Management, BPO, Risk Management, CRM, Team Leadership, FHA, Condos, First Time Home Buyers, Foreclosures, Investment Properties, Real Estate, Real Estate Transactions, Sales, Short Sales
Education
Broward College
PwC September 2014 - Present
PwC January 2013 - April 2013
Becker Professional Review August 2012 - December 2012
Beta Alpha Psi May 2012 - December 2012
the Shelborne Hotel May 2012 - September 2012
The Fresh Market November 2009 - August 2010
American Express June 2008 - July 2008
Skills
MS Word, Excel, PowerPoint, QuickBooks, Accounting, Peachtree, Financial Accounting, Financial Reporting, Accounts Receivable, Accounts Payable, Bookkeeping, GAAP, Account Reconciliation, Auditing, Tax, Access, Financial Statements, Microsoft Excel, Customer Service, General Ledger, Invoicing, Tax Preparation, US GAAP
Education
Florida International University 2013 — 2014
Master of Accounting, Accounting
Florida International University 2009 — 2012
Bachelor of Accounting, Accounting, 3.4
Broward Community College 2008 — 2009
Dual Enrollment Program, 3.826
Ozone Billiards March 2009 - Present
KAI Limited September 2007 - February 2009
Metel Inc. February 2005 - September 2007
American Express August 2002 - February 2005
Skills
Inventory Control, Warehousing, Supply Chain, Inventory Management, Logistics, Supply Chain Management, Project Management, Forecasting, Forklift Operator, Product Management, Operations Management, Purchasing, Purchase Management, Customer Service, Customer Service..., Customer Service..., Quality Control, International..., Manufacturing, Manufacturing Operations, Warehouse Management, Management, Shipping, Logistics Management, Materials Management
Education
University of Phoenix 1999 — 2001
Business Administration and Management, General
Broward College 1997 — 1998
Business Administration, Management and Operations
American Express April 1988 - September 2013
Boy Scouts of America > Cub Scouts 2009 - 2011
Skills
Call Center, Internal Audit, Process Improvement, Relationship Management, Lotus Notes, Financial Services, Training, Payments, Customer Service, Call Centers, Credit Cards, Banking, Business Analysis, Finance, Risk Management, Customer Experience, Analytics, Leadership, Vendor Management, Visio, Six Sigma, Re-engineering, Business Process..., Change Management, Project Management, Team Leadership, Outsourcing, CRM, Analysis, Requirements Gathering, SDLC, Management, Team Management, Business Process, Customer Satisfaction, Project Delivery, Project Portfolio...
Education
Broward College 2014 — 2016
Registered Nursing/Registered Nurse
American Express October 2014 - Present
Spirit Incentives October 2013 - October 2014
Spirit Incentives May 2005 - October 2013
Construction Careers of America February 2004 - January 2005
Skills
Sabre, Travel, Management, Hiring Employees, Hotels, Hotel Booking, Cruises, Airline Ticketing, Airline Reservations, GDS systems, Employee Training, Quality Assurance, Tourism, Tour Operators, Customer Service, Microsoft Office, Customer Satisfaction, Customer Experience, Teamwork, Time Management, Call Centers, Sales, Account Management, Customer Relations, Customer Retention, Operations Management
Education
Broward College
Broudy Precision March 2014 - Present
Sanders Home Services January 2012 - March 2014
Runnemede Plumbing, Heating, Cooling and Electric January 2009 - December 2011
American Express October 2006 - December 2008
Skills
Inventory Management, Inventory Control, Inventory Analysis, Mathematics, Microsoft Office, Jonas Software, Ergos Software, FileMaker, Science, English, Literature, Bowling, Art, Process Scheduler, Supplier Performance, Supervisory Skills, Cost Accounting, Negotiation, Microsoft Excel, Purchasing, Operations Management, Customer Service, Management
Education
Tulane University 2001 — 2003
Broward Community College 2000 — 2001
Client First Settlement Funding November 2014 - Present
American Express August 2006 - December 2008
Bank Atlantic November 2005 - June 2006
Bank Atlantic March 2005 - November 2005
Skills
Microsoft Word, Excel,..., Customer Service (5+..., 40 wpm, Accounting I, II, and ..., Call Center, Customer Service, Access, Outlook, Microsoft Office, Microsoft Excel, Microsoft Office 2007, Microsoft Word, PowerPoint, Telephone Skills, Typing, Customer Satisfaction, Administrative..., Call Centers, Public Speaking, Time Management
Education
Florida International University - College of Business 2013 — 2014
Master's degree, International Real Estate, 3.7
Florida International University 2009 — 2012
Bachelor of Business Administration (B.B.A.), Real Estate/Marketing/Criminal Justice
Broward Community College 2003 — 2005
Associate of Arts (A.A.), Business Administration and Management, General, 3.1
Broward Community College 2003 — 2005
Associate of Arts (A.A.), English
MyLooks LLC February 2014 - Present
iS3, Inc. July 2012 - November 2013
American Express October 2001 - June 2007
Certified Vacations September 1999 - October 2001
Skills
Leadership, Sales, Management, Business Development, Salesforce.com, Process Improvement, Team Management, SaaS, Product Management, Quality Assurance, Job Coaching, Agile Methodologies, Delivering Technical..., Strategic Communications, Program Management, Project Management
Education
Broward College 2009 — 2011
A.A.S. in Multimedia Design & Technology, Educational/Instructional Media Design
Broward College
Associate of Arts and Sciences (A.A.S.), Educational/Instructional Technology
Reflections By Carol April 2012 - Present
Broward Heart Group June 2003 - September 2005
American Express June 1994 - April 2002
Skills
Sales, Marketing, Marketing Strategy, Social Media Marketing, Strategic Planning, Sales Management, Business Strategy, New Business Development, Leadership, Social Networking, Advertising, Public Speaking, Retail, Customer Service
Education
Ultra Sound Diagnostic 2001 — 2003
MA Cerification, Medical/Clinical Assistant
Broward College 2000 — 2003
Associate's degree, Office Management and Supervision
Prime Therapeutics July 2014 - Present
Best Buy March 2013 - July 2014
Best Buy March 2011 - July 2014
Superior Consulting Services January 2010 - March 2011
Superior Consulting Services October 2008 - March 2011
Aon Benfield April 2009 - February 2011
CHS May 2007 - October 2008
Ameriprise Financial October 2005 - May 2007
American Express September 1998 - September 2005
American Express Financial Advisors September 1998 - September 2005
Skills
IT Strategy, Enterprise Architecture, SDLC, ITIL, Governance, SharePoint, IT Management, SOA, Architecture, Business Intelligence, Project Management, Security, Team Leadership, Leadership, Vendor Management, Strategy, Information Technology, CRM, Knowledge Management, Management, Team Building, Strategic Planning, Solution Architecture, Six Sigma, Business Architecture, Business Continuity, Information Architecture, Software Project..., Thought Leadership, PMO, Business Analysis, Information Security, Requirements Gathering, Data Warehousing, TOGAF, Business Process, Requirements Analysis, Leadership Development, Records Management, CMMI, Regulatory Requirements, IT Governance, Offshore Project..., Data Governance, Software Development..., Integration, Architectures, Enterprise Software, Process Improvement
Education
Patten University 2014 — 2016
Bachelor of Arts in Management- Leadership
Capella University 2008 — 2014
B.S.
Brown College 1982 — 1983
Certificate
Lake Superior College 1979 — 1980
Certificate
University of Minnesota Duluth 1976 — 1979
BM, Ed.
World Courier May 2012 - August 2012
American Express September 2009 - May 2012
Education
Broward Community College 2012 — 2013
Bachelor of Applied Science (B.A.Sc.), Supervision and Management
University of Phoenix-South Florida Campus 2009 — 2011
Colliers International January 2013 - Present
RCG Ventures, LLC April 2012 - October 2012
Westfield November 2007 - September 2011
Broward Mall Limited August 2000 - July 2007
Rent Free Realty, LP March 1999 - July 2000
Graybar Electric Company October 1994 - March 1999
GRAYBAR ELECTRIC COMPANY March 1992 - September 1994
American Express January 1989 - February 1992
Skills
Excel, JD Edwards, Quickbooks, Microsoft Office, typing 80-100 wpm, Accounts Payable, Accounts Receivable, Leases, Budgeting, Cash Receipts, Reconciliations, Outlook, MRI, CTI, Sales tax, Accruals, Revenue Forecasting, Financial Forecasting, Petty Cash, US GAAP, Billing, Accounting, Account Reconciliation, Bank Reconciliation, Budgets, Expenses, Financial Reporting, Finance, Fixed Assets, Forecasting
Education
Florida Atlantic University 2007 — 2015
Attempting, Accounting, 3.5
Florida Atlantic University 2006 — 2007
Elementary Education
Nova Southeastern University 2005 — 2005
Elementary Education
Broward College 2002 — 2004
Associates, Accounting and Business
Florida Atlantic University
Property Accoutant, Accounting
Merchant Payroll July 2015 - Present
American Express July 1990 - July 2015
American Express January 2011 - February 2014
Signature Grand February 2005 - June 2005
Boca Raton Regional Hospital January 2005 - March 2005
Skills
Analysis, Payments, Credit Cards, Management, Event Management, Event Planning, Process Improvement, Financial Services, Relationship Management, Public Speaking, Marketing, Customer Service, Microsoft Office, Payroll, Leadership, Call Centers, Social Media
Education
Broward College 2015 — 2015
Payroll, Pay Train Fundamentals
Nova Southeastern University 2005 — 2009
Master's degree, Human Resources Management and Services
Florida Metropolitan University 1999 — 2003
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Fort Lauderdale High 1984 — 1988
Diploma, High School/Secondary Diploma Programs
Neill-TSP/ Aveda Institute South Florida January 2015 - Present
Neill-TSP/ Aveda Institute South Florida January 2012 - January 2015
Ideal Image December 2013 - January 2014
Design Solutions International April 2011 - December 2011
Edward Don & Company March 2008 - April 2011
American Express August 2007 - March 2008
Legal Sea Foods May 2002 - November 2007
Skills
Event Planning, Training, Team Building, Sales, Customer Service, Retail, Data Entry, Microsoft Office, SSP, SAP, Salesforce.com, AS400 system, Social Networking, Inventory Management, Coaching, Management, PowerPoint, Employee Training, Microsoft Word, Microsoft Excel, Social Media, Time Management, Beauty Industry, Hospitality, Marketing, Business Development, Recruiting, Sales Management, Leadership, Cosmetics, Marketing Strategy, Public Speaking, Customer Satisfaction, Team Leadership, Event Management, Merchandising, Account Management, Product Development, Interviews, Strategic Planning, Sales Operations, Leadership Development, Negotiation, Social Media Marketing, Fashion, Budgets, Trade Shows, Retail Sales
Education
Broward Community College 2003 — 2011
Associate of Arts (A.A.), Social Work
Piper High School 2002 — 2003
High school diploma, General Studies
Deloitte August 2015 - Present
Deloitte January 2015 - August 2015
Florida Atlantic University May 2013 - May 2014
Deloitte January 2013 - March 2013
Deloitte July 2012 - July 2012
Grant Thornton LLP July 2012 - July 2012
Ernst & Young June 2012 - June 2012
Toastmasters International Club 2903 Coral Springs FL July 2011 - June 2012
Broward College Learning Resource Center Davie, FL November 2009 - May 2011
American Express May 2008 - June 2008
Skills
QuickBooks, Leadership, Public Speaking, Financial Reporting, Microsoft Excel, Team Building, Accounting, Financial Accounting, Spreadsheets, Mentoring, Customer Service, Tax Preparation
Education
Florida Atlantic University 2011 — 2013
Bachelors of Arts, Accounting
Broward Community College 2009 — 2011
Associates of Arts, Accounting
Coral Glades Highschool 2006 — 2009
Highschool Diploma
Diverse Marketing January 2015 - Present
White House Black Market October 2014 - March 2015
Tisol Inc October 2014 - January 2015
Palladio Beauty Group May 2014 - October 2014
Hollander Sleep Products June 2013 - May 2014
Atico International August 2003 - June 2013
American Express November 1998 - May 2003
Skills
New Business Development, Marketing Strategy, Retail, Sales Management, Purchasing, Team-spirited, Microsoft Excel, PowerPoint, Sales Growth, Bilingual..., Merchandising, Highly detail oriented, Pricing, Trend Analysis, International Business, Sales, Export, Inventory Management, Packaging, Customer Service, International Trade, Visual Merchandising, Market Research, Management, Consumer Products, Brand Management, Business Development
Education
Broward Community College 2000 — 2015
In Progress, AS Business Administration
Bank of America Merchant Services April 1997 - Present
First Commonwealth Bank / Deposit Bank March 1991 - December 1996
Citizens and Southern National Bank July 1989 - December 1990
American Express September 1985 - July 1989
The Home Depot April 1984 - May 1985
Skills
Electronic Payments, Debit Cards, Credit Cards, Payments, Payment Card Processing, Payment Gateways, Fraud, E-payments, Mobile Payments, Cards, Account Management, Merchant Services, Credit, Security, Team Management, Transaction Processing, Gift Cards, Financial Risk, Financial Services, Business Development, Payment Industry, Training, PCI DSS, Risk Management, Credit Risk, Strategic Partnerships, Portfolio Management, Credit Analysis, Executive Management, Sales, Internet Banking, Cross Selling, Vendor Management, POS, Treasury Services, Customer Retention, Treasury Management, Product Management, Business Analysis, Customer Experience, Strategy, Process Improvement, Deposits, Operational Risk, Financial Modeling, Salesforce.com
Education
Broward Community College 1984 — 1986
Business Management / Real Estate
Boyd H Anderson High School 1981 — 1984
American Express August 2015 - Present
Homesite Insurance July 2012 - August 2015
Catastrophe Management Solutions April 2012 - July 2012
Sterling Jewelers January 2009 - September 2010
Sterling Jewelers December 2006 - December 2008
American Red Cross January 1999 - January 2006
Skills
Microsoft Excel, Microsoft Word, Lawson HRIS, Data Entry, 10 key, Training, Invoicing, Accounts Payable, Customer Service, Process Improvement
Education
Brown Mackie College 2010 — 2012
Associate, Applied Business; Accounting Technology
Brown Mackie College-Akron
Accounting
Arrigo Sawgrass Dodge Chrysler Jeep Ram & Fiat October 2014 - Present
Ultimate Software January 2012 - October 2013
Aetna May 2008 - May 2010
American Express March 1997 - May 2008
Skills
Intermediate SAS, Intermediate SQL, Intermediate VB, Visual Basic, Process Improvement, Business Analysis, Visio, HTML, Web Design, Web Development, Web Content, Microsoft Office, Microsoft SQL Server, SQL, Management, SharePoint, SDLC, SAS, Troubleshooting, Quality Assurance, Project Management, Requirements Gathering, Vendor Management, Requirements Analysis, Business Intelligence, Call Centers, MS Project, Change Management, Business Process..., Analytics, Data Analysis, Business Requirements, Cognos, Customer Experience, Analysis, Software Implementation, Cross-functional Team..., Testing, Disaster Recovery, Team Leadership, Program Management, Six Sigma, Process Engineering, Software Project..., Business Process, Integration, Project Portfolio..., Re-engineering, PMP, Agile Methodologies
Education
Broward Community College 1990 — 1990
State Certificate, 139th Broward Police Academy
Yonkers High School 1981 — 1985
Diploma, General Studies
American Express May 2013 - Present
American Express September 2009 - Present
Florida International University March 2008 - September 2009
Skills
Credit, Customer Service, Microsoft Excel, PowerPoint, Microsoft Word, Live Meeting, Visio, Windows Server, Microsoft Office, Computer Hardware, Windows 7, Networking, Technical Support, Network Administration, Windows, Troubleshooting, Subject Matter Experts, A+, Router Configuration, Switches, Microsoft Office..., Servers, Active Directory, Operating Systems, DNS, DHCP, Wireless Networking, Firewalls, Routers, Help Desk Support, Windows XP, Call Centers
Education
Broward Community College 2013 — 2015
Network and System Administration/Administrator, A
American Express March 2009 - Present
American Express May 2004 - March 2009
Skills
Management, Relationship Management, Personal Branding, Motivational Speaking, Event Planning, Interior Design, Floral Design, Business Process..., Portfolio Management, People Management, Organizational..., Banking, Payments, Conference Speaker
Education
DeVry University Phoenix, AZ 2005 — 2007
Bachelor's Degree, Technical Management
Broward College 2001 — 2003
Associate's Degree, Registered Nursing/Registered Nurse
Broward College 1997 — 1999
Associate's Degree, Business Administration and Management, General
Kingsborough Community College 1986 — 1988
Associate of Arts and Sciences (A.A.S.), Biology/Biological Sciences, General
Mar Cor Purification August 2008 - Present
GE Water & Process Technologies June 2002 - August 2008
American Express May 1995 - July 2001
Skills
Medical Devices, Troubleshooting, CAPA, Manufacturing, Electronics, Lean Manufacturing, Continuous Improvement, Root Cause Analysis
Education
North Hennepin Community College 2000 — 2001
Information Systems Management, General, 3.47
Brown College 1992 — 1994
Associate's Degree, Electronics Engineering / Computer science
minneapolis Public School system
American Express 2013 - Present
SPM Resorts, Inc. August 2010 - November 2010
SPM Resorts, Inc. September 2009 - August 2010
SPM Resorts, Inc. March 2009 - September 2009
TeaCups Boutique December 2004 - August 2005
White Water Pools August 2003 - December 2004
PetMeds Express a/k/a 1-800-PETMEDS December 2003 - September 2004
Title Guaranty & Escrow February 1997 - December 2003
Skills
Sellers, First Time Home Buyers, Real Estate, Single Family Homes, Escrow, Title Insurance, Real Estate Transactions, Residential Homes, Customer Service, Accounts Payable, Management, Accounts Receivable, Administration, Sales
Education
Broward College
Associate of Arts; High School Graduate
Morgan Stanley March 2014 - Present
First Data Corporation May 2000 - May 2013
American Express May 1999 - May 2000
American Express May 1998 - May 1999
Skills
Credit Cards, SDLC, Payment Systems, Payments, Electronic Payments, Vendor Management, Process Improvement, Payment Card Processing, PMO, Business Analysis, Mobile Payments, Project Portfolio..., Debit Cards, Program Management, Payment Services, Management, Re-engineering, Customer Experience, E-payments, Financial Services, Project Planning, Business Process..., Merchant Services, Relationship Management, Team Leadership, Call Centers, Banking
Education
Nova Southeastern University 1998 — 2001
Bachelor of Science (BS), Business Administration and Management, General
Broward College 1996 — 1998
AS, Computer Information Management
St. Clair Financial Services March 2009 - Present
American Express August 2005 - January 2011
PRC, LLC July 2000 - August 2005
Skills
Financial Accounting, Notary Public, Insurance, Tax Preparation, Outlook, Invoicing, Data Entry, Accounts Receivable, Payroll, Accounts Payable, Strategic Financial..., Small Business, Financial Analysis, Financial Services, Microsoft Word, Process Improvement, Call Centers, Management, Financial Planning, Microsoft Excel, Customer Service
Education
Florida Atlantic University 2012 — 2016
Broward Community College 1998 — 2000
Associates Degree, Business Administration
Extended Life Wellness Center November 2014 - Present
Upper Room Ministries of Miami Gardens March 2014 - Present
American Express February 1997 - February 2013
Specialty Credit Department November 1991 - February 1997
Skills
Management, Analysis, Time Management, Customer Service, Lotus Notes, Negotiation, Microsoft Word, Retail, Call Centers, Customer Experience, Credit Cards, Customer Satisfaction, Telephone Skills, Process Improvement
Education
Broward College 2012 — 2014
Health Information/Medical Records Technology/Technician
Jones College 1990 — 1991
Associate of Arts, Legal Secretary
Overton Realty BrokerMatrix International RealtySeptember 2010 - Present
RNR Investments January 1999 - Present
American Express August 1998 - June 2002
KPMG Audit September 1996 - September 1998
Education
Florida Agricultural and Mechanical University 1993 — 1995
BA, Accounting
Broward College 1991 — 1993
AS, Business Admin
HAIRUWEAR April 2013 - Present
Eva Gabor International/HairUWear August 2012 - April 2013
Results Technologies Inc November 2007 - November 2009
Results Technologies, Inc November 2007 - November 2009
PRC, LLC January 2006 - May 2007
PRC, LLC January 2006 - May 2007
PRC September 1999 - May 2007
American Express February 2002 - October 2005
PRC November 2004 - September 2005
American Express February 2002 - June 2005
Skills
Customer Service, Process Improvement, Outlook, Access, Program Management, Call Center, Project Management, Budgets, Marketing, Management, Sales, Call Centers, Time Management, Microsoft Excel, PowerPoint, Microsoft Office
Education
Florida Atlantic University 2006 — 2011
Bachelor of Arts Degrees, Management and Marketing
Florida Atlantic University 1996 — 2010
B.A., Management, Marketing
Broward Community College 1999 — 2001
Associates of Arts, Business Administration
Miramar High School 1995 — 1999
Diploma
BCC Miami-Dade College
Associates of Arts, Business Administration
American Express October 2009 - Present
Optim Products April 2003 - October 2009
Sun Star Lighting April 1999 - March 2003
Skills
Electricians, Lighting, Accounts Payable, Purchasing, Sales, Software Documentation, Accounting, Payments, Business, Supervisory Skills, Entrepreneurship, Process Scheduler, Customer Service, Invoicing, Customer Satisfaction, Training, Analysis, Leadership, Business Development, Sales Management, PowerPoint, Management, Team Leadership, Project Management, Microsoft Word, Marketing, Strategic Planning, Cold Calling, Salesforce.com, Marketing Strategy, Microsoft Office
Education
Blake Business School
Secretarial Degree, Secretarial Studies
Broward Community College
Associate's degree
Comcast August 2013 - Present
Comcast Cable December 2006 - August 2013
United Communications, Inc September 2006 - December 2006
IGS Capital Management, LLC January 2006 - September 2006
Transcontinental Lending Group May 2005 - January 2006
ERA Horizon Realty, Inc November 2003 - January 2006
US1 Entertainment, Inc November 2002 - November 2003
Guideline Integrated Services, Inc July 2002 - November 2002
Sydcorp International, Inc January 2001 - July 2002
American Express January 2000 - January 2001
Skills
Mortgage Lending, Investment Properties, Troubleshooting, Residential Homes, Customer Service, Sales, Marketing, Real Estate, Microsoft Office, Negotiation, Selling, Budgets, Microsoft Excel, Microsoft Word, Management, Wireless Networking, Mobile Devices, Telecommunications, Business Development, Call Centers, VoIP, Leadership, Customer Retention, Wireless, Customer Satisfaction, B2B, Advertising, Account Management, Direct Sales, Customer Experience, Team Building, Broadband, Training, Networking
Education
Nova Southeastern University 2001 — 2005
Bachelor's degree in Legal Assisting, Paralegal
Broward College 1998 — 2001
Bachelor of Arts Paralegal, Legal Assistant/Paralegal
American Express October 2006 - Present
American Express June 2010 - November 2011
Outback Steakhouse January 2004 - May 2007
Education
Broward Community College
Broward County Public Schools December 2010 - Present
American Express November 1986 - August 2007
Education
Broward Community College 2007 — 2009
Associates, Liberal Arts
Sheridan Technical School 2007 — 2008
Certificate, Accounting Operations
Clark Atlanta University 1985 — 1986
Non-Degree, Business Administration
Boyd Anderson High School 1981 — 1985
Diploma, General Studies
Qatar Airways February 2015 - Present
American Express February 1997 - May 2014
Applied Card Systems 2007 - 2008
City of Coral Springs 2006 - 2007
Skills
Customer Service, Credit Cards, Call Centers, Social Media, Research, Microsoft Office, Management, Customer Satisfaction, Public Speaking, CRM, Time Management, Customer Retention, Training, Facebook, Team Leadership, Customer Experience, Microsoft Excel, Process Improvement, Leadership, Sales
Education
Broward College
Business Administration and Management, General
Nova Southeastern University
non degree, Business Administration and Management, General
American Express June 2013 - Present
Target May 2011 - Present
Kmart Corporation April 2010 - May 2012
Skills
Customer Service, Cashiering, Customer Satisfaction, Data Entry, Retail Sales, Telephone Skills, Time Management, Merchandising, Inventory Control, Customer Experience, Retail, Phone Etiquette, 10 Key, Inventory Management, Call Centers, Cash Register, Outlook, Cash Handling Experience, Filing, Visual Merchandising
Education
Broward Community College 2009 — 2013
Bachelor's degree, Customer Service Support/Call Center/Teleservice Operation
American Express September 2006 - May 2011
American Express 2006 - 2011
Skills
Financial Services, Credit Cards, Banking, Credit, Relationship Management, Financial Analysis, Credit Risk, Risk Management, Call Centers, Investments, Mutual Funds, Strategic Financial..., Financial Modeling, Finance, Retail Banking
Education
Florida International University 2009 — 2013
Bachelor's degree, Economics
Broward College 2006 — 2008
Associate of Science (AS)
Zumba Fitness LLC January 2011 - Present
American Express October 2000 - February 2005
Skills
Microsoft Excel, Microsoft Word, Customer Service, Social Networking, Microsoft Office, Fitness, Call Centers, Training, Customer Satisfaction, Outlook, Sales, Social Media Marketing, Access, PowerPoint, Event Planning
Education
Broward Community College
Early Childhood Education and Teaching
Alpha Bank November 2007 - December 2014
Alpha Bank, Private Banking, Mass Affluent Division December 2004 - November 2007
Alpha Bank, Private Banking Division December 2001 - December 2004
Alpha Finance, former Alpha Brokerage SA March 2000 - December 2001
Axon Securities SA May 1999 - February 2000
CORINTH PIPEWORKS July 1998 - May 1999
American Express July 1997 - June 1998
Eurobank (GRE) December 1995 - June 1997
Skills
Strategy, Management, Business Analysis, Business Process, Financial Risk, Change Management, Finance, Cross-functional Team..., Training, Derivatives, Investments, Performance Management, Business Intelligence, Operations Management, FX Options, Budgets, Mutual Funds, Private Banking, New Business Development, Wealth Management, Retail Banking, Financial Analysis, Portfolio Management, Banking, Microsoft Office, Credit, Requirements Analysis, Business Strategy, Market Risk, Financial Markets, Operational Risk, Negotiation, Asset Management, Equities, Risk Management, Investment Banking, Project Management, Fixed Income, Management Consulting, Internet Banking, Business Planning, Financial Services, Project Planning, Capital Markets, Bonds, Credit Risk
Education
Brown University 1992 — 1993
M. Sc, Electrical Engineering, 4.0
Brown University 1988 — 1992
B.Sc., Electrical Engineering, 3.7
Athens College 1977 — 1988
American Express Systems Administrator
Skills
Enterprise Architecture, Vendor Management, Telecommunications, Leadership, SDLC, Unix, Business Analysis, Integration, IT Service Management, Cross-functional Team..., Outsourcing, IT Management, Disaster Recovery, Change Management, Business Process..., Process Improvement, IT Strategy, Strategy, SOA, Application Architecture, ITIL, Program Management, Data Center, Management, Project Management, Risk Management, PMP, PMO, Software Project..., Business Intelligence, Project Portfolio...
Education
Nova Southeastern University 1989 — 1994
Bachelor, Computer Science
Broward College
Associate's Degree, Marine Engineering Management
RL Property Services, Inc. May 2011 - Present
Townhouses of Plantation Condominium Association, Inc. April 2007 - Present
Pointe Group Advisors January 2006 - May 2009
CRT Properties, Inc. March 2004 - December 2005
WCI Communities June 2002 - January 2004
EMC April 2000 - June 2001
American Express November 1997 - March 2000
School Board of Broward County September 1993 - September 1997
Education
Florida Atlantic University 2009 — 2010
BBA, Accounting
Florida International University - College of Business 2008 — 2008
MS, Finance
Florida Atlantic University 1999 — 2002
BBA, Finance
Broward College 1994 — 1998
AA, Business
American Express User Experience DesignerAmerican ExpressAugust 2015 - Present
American Express - Telephone Service Center August 2008 - July 2015
American Express February 2012 - March 2013
Drew James Salons January 2008 - September 2008
The Rainforest Cafe January 2007 - September 2007
Hannoush Jewelers November 2005 - January 2007
Smokey Bones BBQ Restaurant April 2004 - January 2007
Re/Max Realty January 2003 - January 2004
Georgia Tech May 2003 - August 2003
Skills
Employee Training, Customer Service, Leadership, Marketing, Microsoft Excel, Microsoft Office, Microsoft Word, Process Improvement, Project Management, Time Management
Education
Florida Atlantic University 2010 — 2011
Master of Education (M.Ed.), Educational/Instructional Technology
Florida Atlantic University 2006 — 2008
BS, Management, Marketing
Broward College 2005 — 2006
AA, Business Administration
Georgia Institute of Technology - Georgia Tech College of Management 2001 — 2004
N/a, Computer Science, Management
Keller Williams Realty Partners December 2006 - Present
RE/MAX December 2006 - June 2008
American Express May 1996 - September 2006
Skills
Foreclosures, Short Sales, Buyers, Listings, HUD, Residential Homes, Buyer Representation, First Time Home Buyers, Sellers, REO, Single Family Homes, New Home Sales, Condos, Investment Properties, Investors, Referrals, Customer Service, Luxury, Move Up Buyers, Seniors, FHA, Negotiation, Marketing, New Homes, Real Estate, Relocation
Education
Broward College
City of Tamarac April 2014 - Present
City of Tamarac May 2008 - Present
City of Sunrise May 2000 - December 2007
American Express 1991 - 1997
Skills
Government, Public Administration, Strategic Planning, Business Strategy, Program Management, Customer Service, Microsoft Office, Budget, Public Speaking, Research, Project Management, Executive Coaching, Microsoft Excel, PowerPoint, Event Management, Outlook, Microsoft Word, Data Entry, Administrative..., Budgets, Community Outreach, Leadership, Nonprofits
Education
Nova Southeastern University 2009 — 2012
Masters, Public Administration
Broward Community College 1996 — 1999
AA, Office Technology
Florida Memorial University
BS, Business Administration
AMERICAN EXPRESS August 2010 - Present
TENET FEDERAL CREDIT UNION December 2007 - July 2010
Bank of America January 2001 - December 2007
MBNA 2001 - 2007
Skills
Banking, Cross Selling, Payments, Credit, Retail Banking, Credit Cards, Credit Risk, Loans, Credit Analysis, AML, Bank Secrecy Act, Operational Risk, Mortgage Lending, Financial Risk, KYC, Leadership, CRM
Education
Broward Community College 2011 — 2013
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
NEW YORK BILINGUAL INSTITUTE 1995 — 1996
AA, ACCOUNTING
AmTrust Bank, A Division of New York Community Bank July 2014 - Present
Infinity Insurance January 2013 - November 2013
The Home Depot March 2003 - January 2013
United Automobile Insurance Company June 2011 - October 2011
United Automobile Insurance Company June 2008 - May 2011
American Express April 2007 - March 2008
Skills
Finance, Banking, Retail Banking, Insurance, Financial Analysis, Operational Compliance, Claims Investigations, Investigative Reporting, Risk Management, Negotiation, Liability, Customer Service, Property & Casualty..., Claims Resolution, Claims Handling, Liability Analysis, Automobile Liability, Property Damage, Customer Satisfaction, Cross Selling, Credit Analysis, Credit Cards, Credit
Education
Florida International University 2003 — 2006
Bachelor of Arts (B.A.)
Broward Community College 2000 — 2003
Associate of Arts (AA)
Broward Insurance December 2014 - Present
Federated National Insurance Company March 2014 - September 2015
Randstad/Everglades Direct August 2013 - January 2014
GARDAWorld October 2012 - July 2013
Farmers Insurance May 2009 - July 2012
Aetna Rx Home Delivery October 2006 - October 2007
American Express October 2002 - October 2006
Skills
4-40 Resident Insurance..., Analysis, Commercial Insurance, Customer Service, General Insurance, Management, Property, Sales, Strategy, Umbrella Insurance, Underwriting, Insurance, Public Speaking, Property & Casualty..., Human Resources, Outlook
Education
Broward College 2014 — 2016
Associate's Degree, Business/Legal Assisting
Broward College 2014 — 2014
4-40 Customer Service Representative, Insurance
Hallandale Adult Community Center
High School Diploma
American Golf Corporation - Gettysvue Polo, Golf & Country Club May 2007 - Present
The Crohn's & Colitis Foundation of America April 2004 - May 2007
Family Service Agency April 2003 - February 2004
United Way of Broward County June 2001 - October 2002
American Express October 1995 - March 2000
Skills
Event Management, Event Planning, Public Relations, Special Events, Fundraising, Team Building, Promotions, Marketing Strategy, Social Media Marketing, Golf, Non-profits, Advertising, Budgets, Customer Service, Sales, Community Development, Leadership, Newsletters, Management, Marketing Communications, Public Speaking, Social Media, Email Marketing, Lead Generation, New Business Development, Nonprofits, Blogging, Social Networking, Strategic Planning, Training, Coaching, Program Management, Time Management, Publicity, Sales Management, Market Planning, Marketing, Sponsorship, Account Management, Media Relations, Editing, Online Marketing, Hospitality, Sales Operations, Selling, Sports, Trade Shows, Sports Marketing, Corporate Events, Facebook
Education
Broward Community College 1987 — 1988
Business Administration, Business Administration
Coconut Creek High School 1983 — 1987
American Express June 2013 - Present
AT&T Mobility January 2013 - May 2013
Abercrombie & Fitch April 2011 - December 2012
Skills
Call Centers, Customer Experience, Customer Satisfaction, Customer Service, Merchandising, Microsoft Office, Process Improvement, Retail, Retail Sales, Sales, Store Management, Team Leadership, Time Management, Visual Merchandising
Education
Broward Community College 2012 — 2014
American Express July 2004 - Present
Air Jamaica Vacations January 2001 - March 2004
Education
Broward College
Associate’s Degree, Business Administration and Management, General
Bahamas Paradise Cruise Line February 2015 - Present
Life Extension June 2012 - September 2014
Holyland Treasures Inc March 2007 - January 2012
American Express March 2004 - September 2006
Skills
Microsoft Office, Customer Service, Microsoft Excel, Training
Education
Broward College 2006 — 2007
Technical Certificate, Accounting
American Express September 2015 - Present
Rewards Network July 2014 - August 2015
Rewards Network May 2013 - July 2014
Rewards Network February 2013 - May 2013
Turnberry Isle Miami February 2012 - February 2013
Altegra Health July 2011 - February 2012
Red Ventures June 2010 - July 2011
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, AS400 Administration, Opera, SharePoint, SharePoint Server, QuickBooks
Education
Broward College 2014 — 2016
Associate's Degree, General Studies
Florida Memorial College 2006 — 2010
Mass Communication/Media Studies
American Kiosk Management January 2011 - January 2014
Wilsons Leather October 2012 - November 2012
Market Link X Direct February 2010 - June 2010
First Data Merchant Services May 2006 - April 2009
David Wood Personnel March 2006 - May 2006
David Wood Personnel April 2005 - July 2005
UPS Teleservices November 2003 - March 2004
Program underwriters LLC November 2001 - March 2003
American Express October 1998 - November 2001
Skills
Team Leadership, Retail, Loss Prevention, Visual Merchandising, Store Management, Merchandising, Communication, Service-oriented, Detail-oriented, Result-oriented, Employee Communication, Team Management, Coaching, Motivating, Organizing, Delegating, Mentoring, Leadership, Customer Service, Sales, Management, Interviews, Time Management, Customer Relations, Customer Support
Education
Broward College
Associate’s Degree, Business Administration and Management, General
University of the Assumption
Secondary Education and Teaching
Carnival Corporation October 2013 - Present
Saveology.com ™ May 2011 - September 2013
Great Health Works April 2010 - April 2011
Inktel Direct August 2009 - April 2010
American Express February 2006 - April 2007
Skills
Customer Satisfaction, Customer Service, Multi Tasking, Office Administration, Data Entry, Sales, Direct Sales, Customer Retention, Compliance, Microsoft Office, Administrative..., Strategic Planning, Training, Logistics
Education
Broward College
Southern Wine and Spirits Inc August 2015 - Present
Ultimate Software August 2013 - August 2015
American Express June 1996 - March 2013
American Express October 1990 - June 1996
American Express February 1988 - October 1990
Skills
Quality Controls and..., Vendor Management, Vendor Contracts, Disaster Recovery, Business Continuity..., Crisis Management, Published Author, Emergency Management, Business Continuity, Contingency Planning, Leadership, Management, Program Management, Quality Assurance, Financial Services, Outsourcing
Education
Miami Lakes Educational Center 1985 — 1986
Drafting, Architectural Engineering
Broward College 1982 — 1984
Architecture
The Cardenas Group LLC January 2015 - Present
Keller Williams June 2010 - December 2014
Prodigy Real Estate Solutions January 2006 - June 2009
Realty World South Florida January 2002 - January 2006
American Express January 1999 - January 2004
American Express January 2001 - January 2002
American Express January 1999 - January 2001
Skills
Real Estate, Management, Sales, Investment Properties, Finance, Customer Service, Advertising, Team Leadership, Microsoft Word, Listings, Sellers, Single Family Homes, Foreclosures, REO, Short Sales, Relocation, Accounting, Negotiation, Condos, Microsoft Excel
Education
Broward Community College 1999 — 2002
MANAGEMENT, Business Administration and Management, General
american heritage 1985 — 1991
Enterprise Holdings 2014 - Present
First Data Corporation July 2011 - 2014
American Express January 2007 - May 2009
Ford Motor Company June 2005 - January 2007
Skills
Credit, Banking, Credit Risk, Portfolio Management, Financial Services, Financial Analysis, Financial Risk, Finance, Business Analysis, Credit Cards, Loans
Education
Broward Community College 2011 — 2013
BAS in Supervision and Management, BAS in Information Technology
Palm Beach State College
The Richline Group, a Berkshire Hathaway Company July 2013 - Present
American Express January 1981 - January 2012
Skills
Call Center, Customer Service, Credit Cards, Customer Satisfaction, Customer Retention, Excel, Payments, Lotus Notes, Process Improvement, Problem Solving, Microsoft Office, Word, Access, Outlook, PowerPoint, Telephone Skills, 10 Key, Teamwork, Team Building, Mentoring, Customer Relations, Microsoft Excel, Business Analysis, Insurance, Call Centers, Microsoft Word, Analysis, Time Management, Spreadsheets, Customer Experience, Invoicing, Software Documentation, Training, Supervisory Skills, Risk Management, Leadership, Quality Assurance, Visio, Team Leadership, Financial Services, Data Analysis
Education
Broward College
Liberal Arts and Sciences/Liberal Studies
Mallah Furman January 2013 - Present
Arthur T. Tenenbaum & Co. August 2005 - January 2013
American Express June 1998 - February 2002
Skills
Accounting, QuickBooks, Tax Preparation, Bookkeeping, Tax, Tax Returns, Tax Accounting, Income Tax, Tax Research, Corporate Tax, IRS, Partnership Taxation, ProSystem fx Tax, S Corporations, Financial Accounting
Education
Broward College 2015 — 2017
Business Administration and Management, General
Park View Senior High 1986 — 1989
Diploma, Business Administration and Management, General
Paul D. Camp Community College
Business Administration and Management, General
Southside Virginia Community College
Business Administration and Management, General
American Express Business Travel February 2000 - Present
American Express September 1989 - Present
Skills
Outlook, Financial Reporting, Business Travel, Philanthropy, Non-profit Volunteer, Volunteer Recruiting, Internal Communications, Microsoft Word, Microsoft Excel, Microsoft Publisher, PowerPoint, Community Outreach, Event Planning, General Ledger, invoicing, Office Management, SharePoint, Wide Format Printing, Creative Writing, Non-profits, Public Speaking, Nonprofits
Education
Broward Community College 1973 — 1975
Associate of Arts (AA), Business Administration and Management, General
Advanta Realty February 2011 - Present
ZipRealty April 2006 - February 2011
American Express March 1976 - November 2005
Skills
Investment Properties, Condos, Foreclosures, Sellers, REO, Single Family Homes, First Time Home Buyers, Short Sales, Real Estate, Relocation, Investors, Referrals, Residential Homes, Marketing, Real Estate Transactions, Sales, Luxury, Marketing Strategy, Customer Service, Commercial Real Estate
Education
Nova Southeastern University 1991 — 1994
MBA, Business/Commerce, General
Broward Community College 1970 — 1973
Associate of Arts (AA), Business/Commerce, General
Ár nDraíocht Féin: A Druid Fellowship, Inc. April 2013 - Present
Whispering Oaks Publishing July 2014 - Present
Whispering Oaks Grove, ADF July 2013 - Present
Ár nDraíocht Féin: A Druid Fellowship 2012 - Present
Ancient Order of Druids in America (AODA) 2010 - Present
Sea Scouts: South Florida Squadron February 2005 - December 2007
American Express 1992 - 2007
United States Air Force January 1971 - December 1972
Skills
Proofreading, Creative Writing, Mythology, Ancient History, Teaching, Writing, Book Reviews, Copy Editing, Copywriting, Books, Editing, Publishing, Publications, Journalism, Editorial, Content Development, Training, Event Management, Community Outreach, Nonprofits, Management, Public Speaking, Volunteer Management, Curriculum Design, Program Development, Public Relations, Leadership Development, Press Releases, Workshops, Non-profit Leadership, Non-profit..., History, Leadership, Event Planning, Social Networking, Social Media, Research, Youth Work, Non-profit Education, Workshop Facilitation, Content Management, Non-fiction, Community Development, Newsletters, Web Content, Publicity, Feature Articles, Storytelling, Facebook, Fundraising
Education
Broward College
Associate of Arts (AA), British Literature
Florida State University
English Literature
James Monroe High School
Universal Roofing, Inc. July 2006 - Present
American Express July 1989 - July 2006
Burdines June 1987 - June 1989
Hollywood Sun-Tattler 1979 - August 1984
Skills
Contract Negotiation, Strategic Planning, Process Improvement, Customer Service, Budgets, Microsoft Excel, Credit Cards, Forecasting, Call Center, Marketing Strategy, Team Leadership, Sales, Project Management, New Business Development, Customer Satisfaction, Call Centers, Management, Recruiting, Coaching, Leadership, Risk Management, Team Building, Credit, Change Management, Banking, Business Analysis, Re-engineering, Business Planning, Vendor Management, Retail, Account Management, Analysis, Team Management, Performance Management, Strategy, Employee Training, Selling, Customer Retention, Operations Management, Training, Program Management, Negotiation, Business Development, Customer Experience, Business Process..., Cross-functional Team..., Financial Analysis, Leadership Development, Management Consulting, Executive Management
Education
University of Florida - Warrington College of Business Administration 1984 — 1987
BSBA, Business / Marketing
Broward College 1980 — 1984
General Business
South Broward High School 1976 — 1980
Florida Power & Light October 2011 - Present
Florida Power & Light February 2008 - October 2011
Bombardier Aerospace January 2003 - May 2006
American Express April 2001 - February 2004
Cybergate 1999 - 2001
Skills
NERC, Outage Management, Work Management, Nuclear, Power Generation, Power Plants, Smart Grid, Reactor, Nuclear Engineering, Turbines, Steam Turbines, Demand Response, Gas Turbines, Plant Operations, I&C, Demand-side Management, Nuclear Power Plants, Planned Preventative..., Maintenance & Repair, Generators, Steam
Education
Broward Community College 2004 — 2007
Associate of Arts and Sciences (A.A.S.), Aviation Maintenance Management
University of the West Indies, St. Augustine Campus
American Public Media June 2014 - Present
Thomson Reuters December 2012 - June 2014
roundCorner May 2012 - December 2012
Thomson Reuters October 2010 - May 2012
Andersen August 2010 - October 2010
Andersen September 2006 - August 2010
Andersen September 2000 - September 2006
American Express February 1998 - April 2000
Northwest Airlines September 1997 - February 1998
Visa February 1997 - October 1997
Skills
Cloud Computing, Salesforce.com, Public Speaking, Data Quality, Informatica, Agile, Access, SaaS, Customer Relations, Integrations, System Migration, Excel, Word, PowerPoint, Microsoft Office, ETL, Force.com, Data Governance, Data Warehousing, Outlook, Data Integration, Waterfall, Data Profiling, Business Intelligence, Visio, Event Management, Business Objects, Coaching, Microsoft Excel, Microsoft Word, Agile Methodologies, Integration, CRM, Requirements Analysis, Business Analysis, Management, Consulting, Databases, Leadership, Project Management, SQL, Training, Data Analysis, Program Management, Account Management, Enterprise Software, Process Improvement
Education
Metropolitan State University 1995 — 2015
Bachelor’s Degree, Community & Technical Studies, 3.66 GPA
Brown College 1992 — 1992
Certificate, Computer Programming
Minneapolis Lutheran High School 1983 — 1990
Miami Dade College August 2012 - Present
University of Phoenix June 2008 - November 2010
Univesity of Phoenix October 2007 - June 2008
University of Phoenix March 2007 - September 2007
University of Phoenix December 2005 - March 2007
American InterContinental University March 2005 - November 2005
University of Phoenix April 2004 - April 2005
American Express March 2003 - March 2004
Skills
Strategic Planning, Recruiting, Leadership, Training, Career Counseling, Microsoft Office, Management, Interviews
Education
Broward College 2008 — 2008
Certificate, Event Planning
University of Phoenix 2004 — 2006
BS, Business Managment
Miami International University of Art and Design 2002 — 2003
AA, Fashion Merchandising
American Express 2006 - Present
Origen inc February 2005 - Present
Greenhouse Deli Restaurant 2000 - 2006
Radio Show – Estrella 96 F.M. 1999 - 2000
Skills
Band, Drums, Guitar, Guitarist, Music Production, Music Industry, POP, Radio, Rock, Songs, Songwriting, Stage, Music, Music Publishing, Recording
Education
Florida International University 2012 — 2014
Bachelor's Degree, Broadcast Journalism
Broward Community College
A.A, Business Administration
Infinity Info Systems February 2015 - Present
The Branding Squad Co June 2014 - Present
Praxi Solutions Inc. April 2012 - June 2014
Praxi Solutions April 2011 - April 2012
AMERICAN EXPRESS® January 2007 - September 2010
AMERICAN EXPRESS® January 2003 - June 2007
AMERICAN EXPRESS® January 1996 - January 2003
Skills
Management, Vendor Management, Project Management, Leadership, Software Development, Strategic Planning, Talent Management, Microsoft Excel, Team Leadership, Business Process..., Change Management, IT Management, Program Management, Business Intelligence, Process Improvement, Cross-functional Team..., MS Project, Business Analysis, Integration, Risk Management, Team Building, Business Development, Project Portfolio..., Agile & Waterfall..., SQL DB2, Microsoft SQL Server, Visual Basic, .NET
Education
Infor 2015 — 2016
Infor CRM V8.1 Certified Administrator & Implementer
Sage / SwiftPage 2013 — 2014
SalesLogix V8 Certified Administrator & Implementer
Sage 2011 — 2011
Engineer certification, SalesLogix V7.5 Engineer certification
Poeple Tek 2008 — 2008
Leadership Journey II, leadership styles, communications, own development
Nova Southeastern University 2000 — 2001
Business management & economics
Broward Community College 1997 — 1999
Associate of Science (A.S.), Computer and Information Sciences, General
PMTI
PMP Course and preparation
Dale Carnegie
The Dale Carnegie Immersion Seminar
WORLDWIDE CONSULTING AND FINANCE, LLC Branch DirectorNation Funding SourceMay 2007 - Present
worldwide consulting and finance,LLC January 2007 - Present
gmc 2004 - Present
radio shack 1995 - Present
gmc lending 2005 - 2007
school board of broward county 1998 - 2002
american express 1995 - 1999
mcdonalds 1994 - 1995
kfc 1990 - 1994
Education
Belair High School 1983 — 1988
dipolma
Broward College
American Express January 2013 - Present
American Express July 2007 - Present
American Express Technologies 2004 - 2007
American Express January 2003 - December 2005
American Express March 1992 - December 2002
Skills
Business Process..., Re-engineering, Customer Service, Call Center, Credit Cards, Team Building, Project Management, SDLC, Risk Management, Banking, Leadership, Visio, Management, Change Management, Payments, PMP, Outsourcing, Customer Experience, Project Delivery, Operations Management, Process Improvement, Business Process Mapping, Requirements Analysis, Strategic Planning, Strategy, Business Requirements, Analysis, Financial Services, Requirements Gathering, Vendor Management, Quality Assurance, Software Project..., Business Analysis, Business Strategy, Business Process, Call Centers, Program Management, Coaching, Cross-functional Team..., Teamwork, Project Portfolio..., Performance Management, Six Sigma, Business Transformation, Relationship Management, Management Consulting, MS Project, Analytics, PMO, Team Leadership
Education
Florida Atlantic University 1983 — 1986
Bachelors, Business Administration
Broward College 1980 — 1982
AA, General
State Street April 2012 - Present
ING North America August 2005 - June 2010
ING North America March 1997 - August 2005
American Express February 1990 - March 1997
Skills
Client Services, Word, Auditing, Outlook, Problem Solving, Open Enrollment, COBRA Administration, Flexible Spending..., COBRA, Benefits Communication, Group Medical, Vendor Relations, Customer Service, Documentation, Spreadsheets, Profit Sharing, ESOP, Defined Benefit, Benefit Administration, Microsoft Word, Benefits Administration, 401k, Software Documentation, Vendor Management, Retirement, Employee Benefits, Business Analysis, Process Improvement, Outsourcing, Call Centers, Insurance, CRM, Leadership
Education
Florida State University 1984 — 1986
Bachelor of Science, Fashion Merchandising
Broward Community College 1981 — 1984
Associates Degree, General Studies
North Miami Beach Senior High 1979 — 1981
High School Diploma, General degree
Guardian Pharmacy June 2015 - Present
Guardian Pharmacy of Southeast Florida January 2015 - June 2015
Broward Health July 2011 - January 2015
Broward College January 2009 - May 2011
Experian Consumer Services November 2007 - January 2009
Paramount May 2006 - October 2007
Citi 2005 - 2006
American Express 1996 - 2003
Skills
Data Analysis, Leadership, Microsoft Office, Customer Service, Microsoft Excel, Access, Risk Management, Management, Healthcare, Process Improvement, Analysis, Purchasing, PowerPoint, Hospitals, Sales, Excel, Word, Oracle, PowerChart, Kronos, CPOE, Marketing, Team Building, Budgets, HIPAA, Analytics, Training, Marketing Strategy, Florida Department of..., Florida Department of..., CE Broker Trainer, QS1, Docutrack
Education
Florida Atlantic University - College of Business 2015 — 2016
Master's of Health Administration, Business
Broward College 2009 — 2011
Associate of Science, Nursing
Nova Southeastern University 2002 — 2004
BS, Management
Nova Southeastern University
Master of Business Administration (M.B.A.), Entrepreneurial and Small Business Operations
American Express May 1990 - Present
Skills
Enterprise Content..., Imaging, Fax, Document Management, Solution Architecture, Digital Imaging, Project Management, Governance, Vendor Management, SDLC, IT Strategy, Enterprise Architecture
Education
Broward College 1989 — 1991
Fairleigh Dickinson University 1987 — 1989
American Express May 2007 - Present
American Express May 2007 - Present
Education
Broward College 2008 — 2012
Associate’s Degree
Broward College
Associate of Arts (A.A.)
Hancock Holding Company 2012 - Present
IBM 1997 - 2009
Limited Credit Services January 1989 - January 1996
American Express November 1981 - January 1989
Skills
IBM AIX
Education
Broward College
Data Processing
American Express February 2015 - Present
American Express April 2013 - February 2015
Wells Fargo Financial June 2005 - March 2012
Citifinancial 2000 - 2005
Skills
Customer Service, Customer Retention, Management, Human Resources, Collections, Successful Negotiation, Risk Management, Financial Risk, Loans, Credit, Mortgage Lending, Financial Services, Credit Analysis, Banking, Portfolio Management, Call Center, Underwriting, Financial Analysis, Performance Management, Forecasting, Call Centers, Microsoft Excel, Account Management, CRM, Change Management, Consumer Lending, Credit Cards, Credit Risk, Cross Selling, Finance, Loss Mitigation, Negotiation, Process Improvement, Relationship Management, Strategy, Team Building, Time Management, Leadership, Analysis, Customer Satisfaction, Payments, Coaching, Team Leadership, Customer Experience, Business Analysis, Microsoft Office, Operations Management, Business Process...
Education
Broward College
Bachelor's degree, Finance and Financial Management Services
Seneca College of Applied Arts and Technology
CIAC Certification
Sheridan College
Accounting, Certified General Accounting
University of Toronto
Economics
US Census Bureau December 2008 - August 2010
American Express January 2006 - April 2008
Stark Technical Group July 2006 - February 2008
American Express June 2002 - June 2006
American Express February 1997 - June 2006
Education
Training to you 2011 — 2011
Project Management Institute
Broward College
General Studies
Gateway Community College
Appalachian Wood Products, Inc January 1997 - Present
American Express December 1988 - August 1996
Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Team Building, Sales Management, Coaching, Purchasing, Retail, Inventory Management, Outlook, Process Scheduler, Training, Merchandising, Customer Satisfaction, Time Management, Team Leadership, Negotiation
Education
Broward Community College 1986 — 1990
Education
Comcast Cable September 2013 - Present
Comcast April 2011 - Present
Broward School Pictures August 2010 - March 2012
Saint David Catholic School 2004 - March 2012
Saint David Catholic School 2004 - 2012
American Express April 1985 - May 2003
Skills
Digital Photography, Photography, Customer Service, Microsoft Office
Education
Broward Community College 1984 — 1988
Plantation High School 1980 — 1984
12
American Express 2000 - Present
Skills
Portfolio Management, Risk Management, Vendor Management, Talent Management, Service Delivery, Strategic Planning, Financial Analysis, Data Analysis, Staff Development, Financial Forecasting, Program Management, Credit Cards
Education
Florida Atlantic University 1982 — 1986
Bachelor of Science (B.S.), Computer and Information Sciences, General
Broward Community College 1982 — 1984
Associate's degree
American Express
Skills
Financial Analysis, Banking, Portfolio Management, Credit, Business Analysis, Financial Modeling, Risk Management, Credit Cards, Financial Services, Relationship Management, Business Development, Retail Banking, Credit Risk, Strategic Financial..., Sales, Corporate Finance, Commercial Banking, Analysis, Budgets, Business Process..., Financial Risk, Team Leadership, Process Improvement, Wealth Management, New Business Development, Account Management, Equities, Coaching
Education
Broward College
American Express May 2006 - Present
IBM May 2002 - May 2006
Skills
Enterprise Architecture, IT Strategy, SOA, Solution Architecture, ITIL, Technical Architecture, SDLC, Architecture, Websphere, Vendor Management, Integration, Disaster Recovery, Agile Methodologies, Architectures, Business Analysis, IT Management, IT Service Management, Requirements Analysis, Software Project..., Enterprise Software
Education
Nova Southeastern University 1994 — 1995
Broward College 1992 — 1994
Florida Atlantic University
HHS
Hollywood Digital Blueprint May 2005 - Present
American Express August 1999 - May 2005
Skills
Forecasting, Accounting, Strategic Financial..., Financial Analysis, Financial Modeling, Variance Analysis, Financial Reporting, Financial Accounting, Internal Controls, Managerial Finance, Budgets, Finance, Financial Audits, Cash Management, Cash Flow, Financial Forecasting, Cost Accounting, Team Building, Risk Management, Business Analysis, Business Strategy, Microsoft Excel, Process Improvement, Management, Strategic Planning, Management Accounting, Cash Flow Forecasting, Contract Negotiation, Financial Statements, Invoicing, Leadership, Business Planning, Analysis, Payroll, Pricing, Account Reconciliation, Asset Management, Revenue Recognition, Microsoft Word, QuickBooks, Inventory Management, Small Business, General Ledger, Wide Format Printing, New Business Development, Accounts Payable, Executive Management, Account Management, Real Estate, Graphics
Education
Broward College 1987 — 1989
Accounting
American Express August 2013 - Present
Wells Fargo Bank January 2012 - August 2013
Wachovia, A Wells Fargo Company July 2009 - January 2012
Jewels by ParkLane September 2008 - July 2009
Skills
Banking, Loans, Credit, Consumer Lending, Retail Banking, Cross Selling, Customer Service, Customer Retention, Direct Sales, Staffing Services, Employee Training, Employment Contracts, Interviews, Administrative..., Office Management, Microsoft Office, Organization, Microsoft Word, Microsoft Excel, People Skills
Education
Monsignor Edward Pace High School 1974 — 1978
Broward Community College
American Express August 2011 - Present
Big Brothers and Big Sisters of Mid-Florida May 2010 - July 2012
Smarthers Library at UF January 2009 - June 2011
352 Media Group August 2010 - December 2010
PC Shop December 2009 - April 2010
Skills
Troubleshooting, Programming, Microsoft Office, Java, HTML, Wordpress, Windows, C++, PHP, C#, ASP.NET, JavaScript, CSS, Linux, SharePoint, PowerPoint, Photoshop, Access, Microsoft Excel
Education
University of Florida 2008 — 2011
Bachelor's degree, Computer Engineering
Broward College 2005 — 2007
Associate's degree, --
BCD Travel November 2013 - Present
American Express April 2010 - July 2013
Retail Business Development April 2007 - April 2010
Bon Voyage Travel, Inc. March 2005 - April 2007
Travel Leaders February 2003 - March 2005
Skills
Travel Management, Sales, Training, Team Building, Sales Management, Recruiting, Customer Service, Account Management, Outlook, Microsoft Office, Customer Satisfaction, Marketing, Call Centers, Management, Contract Negotiation, Customer Retention, Operations Management, Direct Sales, Sales Operations
Education
Broward College
Bachelor of Applied Science (BASc), Supervision and Management
Priceless 4 Purpose January 2015 - Present
Sharetec Systems Inc. May 2013 - Present
CFC Technology Corporation September 2002 - April 2013
American Express 1999 - 2002
American Express 1997 - 1999
Wells Fargo 1981 - 1997
Skills
Software Documentation, Mergers, Mergers & Acquisitions, Budgets, CRM, Banking, Vendor Management, Process Improvement, Servers, Sales Management, Business Process..., IT Strategy, Project Management, Business Intelligence, Program Management
Education
University of St. Thomas 2010 — 2010
CPPM Certificate, Mini Master in Project Management, Microsoft Project 2007
Brown College
AAS, Business:Information Services
First Data Corporation September 2013 - Present
Keiser University September 2008 - August 2012
The Branding Place, Inc., Customized Embroidery May 2005 - September 2009
American Express Travel Related Services Company June 1982 - May 2005
American Express 1995 - 1997
Skills
Lean Six Sigma Certified, Six Sigma, Compliance, Quality Control, •Utilizing Six Sigma..., Business Process..., Training and Development, Student Financial Aid, Successful Business..., Performance Tuning, Efficiency, Process Improvement, Team Building, Management, Leadership, Training, CampusVue, Coaching, Customer Service, Change Management, Staff Development, Call Centers, Leadership Development, Sales, Banking, Career Development, Customer Experience, Analysis, Performance Management, Vendor Management, Business Analysis, Business Process, Data Analysis, Customer Satisfaction, Program Management, Strategy, Policy, Cross-functional Team..., Project Management, Employee Training, Software Documentation, Operations Management, Quality Assurance, Team Leadership, MS Project, Microsoft Excel, Management Consulting, Resume Writing, Interviews, Organizational...
Education
Florida Atlantic University- College of Business 2012 — 2013
Executive Certificate Program, Lean Six Sigma Greenbelt & Project Management
Broward Community College 1994 — 1994
19 classes completed, Business Administration and Management, General
Independent August 2006 - November 2009
Mindex September 2008 - August 2009
Boston Market October 2005 - August 2009
STORAGE, District December 2002 - March 2005
American Express March 1989 - August 1996
CROWN FINANCIAL MANAGEMENT INSURANCE Co September 1988 - December 1988
Education
Devry University-Keller Graduate School 2003 — 2009
MBA, Project Management
Keller Graduate School/Devry University
Master, Business Administration; Project Management
DeVry University
Bachelor of Science, Technical Management; Project Management
Broward College
Associate of Science, Multimedia Technology
Keller Williams Realty Partners SW September 2014 - Present
Penguin Properties, Inc. March 2001 - Present
Technisource / First Data October 2010 - September 2013
BankAtlantic March 2007 - July 2010
American Express May 1983 - October 2005
Skills
SDLC, Project Portfolio..., PMP, Business Analysis, Vendor Management, IT Project & Program..., Microsoft Excel, Microsoft Word, MS Project, Outlook, Lotus Notes, CA Clarity, Software Project..., Requirements Analysis, PMO, Disaster Recovery, Project Management, Process Improvement, Program Management, Leadership, Business Process..., Risk Management
Education
Broward College 1982 — 1984
AS, Data Processing
University of New Haven 1976 — 1978
Associate of Arts (A.A.), Journalism
State of Florida September 2014 - Present
Broward Injury Center, LLC January 2012 - September 2014
Oliver Hoover Elementary School March 2012 - May 2012
World Ventures July 2008 - February 2012
Miami-Dade County Department of Community Action and Human Services July 2010 - December 2011
US Census Bureau April 2010 - June 2010
Miami-Dade County Elections Department October 2008 - November 2008
American Express January 2006 - March 2008
Skills
Entrepreneurship, Marketing, Customer Service, Social Networking, Team Building, Event Planning, Management, Training, Leadership, Coaching, Negotiation, Team Leadership, Event Management, Teaching, Fundraising, Budgets, Leadership Development, Microsoft Excel, Microsoft Office, Nonprofits, Public Relations, Sales Management
Education
Florida Atlantic University 2015 — 2016
Certification, Legal Assistant/Paralegal
Florida Atlantic University 2013 — 2013
Legal Secretary Certificate, Legal Administrative Assistant/Secretary
Broward Community College 2000 — 2004
Associate of Arts, Business of Administration
Institution du Sacre-Coeur de Turgeau 1986 — 1999
Wells Fargo Bank August 2005 - Present
Equiant Financial Services Inc January 1996 - August 2005
American Express August 1993 - January 1996
Skills
Banking, Credit, Credit Analysis, Credit Risk, Loans, Management, Mortgage Lending, Process Improvement
Education
Brown College 1976 — 1997
Associate of Arts (A.A.), Radio and Television Broadcasting Technology/Technician
Rock Valley College 1978 — 1980
Associate of Arts and Sciences (AAS), Business Administration and Management, General
Hollywood Digital Blueprint May 2005 - Present
American Express 1998 - 2005
Rolladen, Inc. 1987 - 1996
Skills
Customer Service, Digital Printing, Offset Printing, Wide Format Printing, Budgets, Graphic Design, Strategic Planning, Microsoft Office, Marketing, New Business Development, Photoshop, Illustrator, Sales Management, Brochures, Signs, Team Building, Corporate Gifts, Variable Data Printing
Education
University of Phoenix 2002 — 2005
Broward Community College 1987 — 1992
Associate's degree, Accounting and Finance
Jenny Craig November 2005 - Present
T-Mobile November 2002 - August 2005
BellSouth Mobility/Cingular Wireless/AT&T Communications October 1988 - November 2002
American Express January 1968 - October 1986
American Express November 1970 - August 1986
Skills
Salesforce.com, Strategy, Strategic Planning, Marketing Strategy, Social Media, Account Management, Direct Sales, Team Building, Management, Sales Operations, Business Development, Leadership, Sales, Team Leadership, Entrepreneurship, Marketing, Sales Management, Customer Retention, Event Planning, Public Speaking, Public Relations, Recruiting, New Business Development
Education
Broward College 1980 — 1982
AA Marketing Management, Marketing/Management
Nova Southeastern University 1980 — 1982
Bachelor of Science, Management
Wharton Smith June 1997 - Present
American Express 1982 - 1994
Skills
Contract Management, Primavera P6, Construction, Workers Compensation, Claim, Legal Liability, Insurance, Cost Control, Pre-construction, Change Orders, Risk Management, Construction Management, Contractors, Invoicing, Supervisory Skills, Construction Safety, CPM Scheduling, Purchasing, RFI, Design-Build, Constructability, Timberline Accounting, Subcontracting
Education
Broward Community College 1985 — 1987
Business Administration
Dover Jr Sr High
American Express International Arbitration AnalystAmerican ExpressJanuary 1990 - August 2010
Skills
Credit Cards, Financial Services, Process Improvement, Call Centers, Customer Service, Risk Management, Credit, Call Center, Banking, Fraud, Vendor Management
Education
Broward Community College 1997 — 2000
AS, Criminal Justice
Acosta Sales Inc May 2011 - Present
Hollister Staffing February 2012 - April 2012
ENS Corp November 2008 - May 2011
Power Financial Credit Union May 2004 - September 2007
Applied Card Systems August 1997 - October 2003
Value Rent-A-Car July 1993 - August 1997
American Express July 1974 - July 1993
Skills
Budgeting, Requirements Analysis, Banking, Program Management, Analysis, Customer Relations, Planning, Change Management, Business Analysis, Documentation, Microsoft Office, Business Management, Business Requirements, SDLC, Executive Management, Project Plans, Deliverables, Process Improvement, Customer Service, Problem Solving, Business Process, MS Project
Education
Broward Community College
Business Management
Miami Dade College
Business Management
American Express June 2015 - Present
American Express January 2012 - June 2015
American Express September 2003 - December 2011
American Express October 1996 - May 2003
American Express September 1993 - October 1996
Williams-Sonoma November 1988 - August 1993
Sears Portrait Studio, Broward Mall August 1988 - October 1988
Lurias October 1983 - May 1988
Skills
Project Management, Communication Skills, Problem Solving, Root Cause Analysis, Scrum, Agile & Waterfall..., Quality Assurance, SDLC, Visio, Vendor Management, Financial Services, Leadership, Business Process..., Risk Management, Requirements Analysis, Credit Cards, Customer Service, Training, Customer Experience, Microsoft Office, Process Improvement, Requirements Gathering, Management, Business Analysis, Call Centers, Change Management, Payments, Analysis, Access, Business Process, Analytics, SharePoint, Agile Methodologies, Business Requirements, Cross-functional Team..., PMO, MS Project, CRM, Data Analysis, Program Management, Relationship Management, Business Process Mapping, Project Delivery, Business Intelligence
Education
Nova Southeastern University 2001 — 2003
Bachelors in Professional Management, Business / Professional Management
McFatter Tech
BACHELOR, SCIENCE COMMERCIAL PHOTOGRAPHY
Broward College
ASSOCIATE OF ARTS, Fine Arts
Chaminade High School
American Express April 2007 - Present
Publix December 2005 - July 2007
Winn Dixie Stores December 2001 - December 2005
Skills
Access, Visio, SDLC, Business Analysis, Requirements Gathering, Requirements Analysis, Business Requirements, Process Improvement, SharePoint, User Acceptance Testing, Business Intelligence, Credit Cards, Systems Analysis, Business Process..., Software Project..., Project Management, Business Process, Risk Management, Analytics
Education
Rio Salado College 2013 — 2019
Bachelor's degree, Business Administration and Management, General
Broward Community College
City of Hollywood November 2013 - Present
City of Hollywood August 2006 - Present
American Express October 2005 - July 2006
Target 1993 - December 2005
Skills
Customer Service, Microsoft Office, Outlook, Microsoft Excel, PowerPoint, Microsoft Word, Time Management, Inventory Management, Leadership, Access, Social Media, Public Speaking, Teamwork, Retail, Customer Experience, Customer Satisfaction, Critical Thinking, Cashiering, Data Entry
Education
Broward Community College
Mars Hill University
American Express September 2015 - Present
American Express February 2011 - Present
GameStop May 2005 - February 2011
Skills
Management, Retail, Leadership, Microsoft Office, Microsoft Word, Time Management, Inventory Management, Sales Management, Visual Merchandising, Retail Sales
Education
Broward College 2013 — 2015
Associate’s Degree, Business Specialist
American Express August 2001 - Present
GetThere A Sabre Company January 1999 - January 2001
Certified Vacations January 1995 - January 1997
Alamo Rent A Car January 1993 - January 1995
Skills
Strong Work Ethic,..., Hotels, Customer Service, Business Travel
Education
Broward Community College 2010 — 2012
Associate of Arts and Sciences (AAS), Radiologic Technology/Science - Radiographer
The Home Depot December 2010 - February 2012
TAG July 2008 - June 2010
The Sports Authority September 2007 - November 2007
Comp USA March 2007 - September 2007
Winn Dixie Stores December 2006 - March 2007
Charlotte Russe November 2006 - December 2006
American Express July 2006 - November 2006
American Express February 2006 - May 2006
Education
Broward Community College 2010 — 2011
Associate of Arts (A.A.), Sociology and Anthropology
Stranahan High School
City Of Wilton Manors 2004 - 2012
American Express November 1988 - June 2000
Education
Broward Community College 1996 — 1998
Psychology
Trinidad and Tobago, W.I. 1977 — 1987
Festival Fleamarket Mall 2009 - 2012
American Express March 1979 - July 2008
Broward Sporting Goods May 1980 - October 1981
Skills
Information Booth Skills, Customer Service, Security, Retail, Front Office, Receptionist Duties
Education
Broward Community College 1980 — 1981
None, Elementary Education and Teaching
Plantation High School 1976 — 1980
High School Diploma, High School/Secondary Diplomas and Certificates
Comcast Cable 2007 - 2012
American Express October 2006 - August 2007
PRC, LLC May 2005 - August 2006
Skills
Customer Service, Inbound Marketing, Inbound Sales, Microsoft Office
Education
Broward Community College 2011 — 2014
Pending AS, Occupational Therapist Assistant
Miami Carol City Sr. High 1998 — 2002
High School Diploma
American Express October 1995 - Present
Skills
Customer Service, Data Entry, Office Management, Spreadsheets, Travel Arrangements, Call Centers, Event Planning, Access, Time Management, Customer Satisfaction
Education
Broward Community College 1992 — 1995
Associate of Science (A.S.), Administrative Assistant and Secretarial Science, General
American Express 2001 - Present
American Express Travel Related Services 1993 - 2001
American Express Billing and Payment Services 1980 - 1991
Skills
Team Leadership, Credit and Charge Card..., Quality Assurance, Digital Printing, Customer Service, Lean Manufacturing
Education
Broward Community College 1981 — 1982
Coral Springs High School 1978 — 1981
American Express December 2013 - Present
American Express April 2005 - November 2013
Skills
Microsoft Office, Microsoft Excel
Education
Broward College
Associate's degree, MCSE Computer Networking
University of Belgrade
Bachelor of Arts (BA), English Language and Literature, General
American Express December 2011 - Present
American Express December 2011 - Present
Wells Fargo 1984 - 2011
Skills
Relationship Management, Goal-driven leader, Customer Service, Business Development, Team Building, Account Management, Call Centers, Finance
Education
Broward College
Bachelor of Business Administration (BBA), Accounting and Business/Management
American Express August 2015 - Present
Dynalco October 2005 - May 2015
Skills
Microsoft Excel, Microsoft Office, Customer Service, PowerPoint, Microsoft Word, Research, Management, Leadership, Product Development
Education
Broward College 1987 — 1987
Accounting Technology/Technician and Bookkeeping
Moravian College 1979 — 1982
Business Administration and Management, General
UCB, Inc. May 2014 - Present
American Express January 2006 - February 2014
Nationwide Credit & Collection Inc. 2004 - January 2006
Sears Holdings Corporation 2001 - 2004
Skills
Collections, Skip Tracing, Customer Service, FDCPA, Debt Settlement, Sales, Training
Education
Broward College 2000 — 2003
Cooper City High school 1996 — 2000