American Express
Industry: Financial services company
DescriptionThe American Express Company, also known as Amex, is an American multinational financial services corporation headquartered in Three World Financial Center in New York City. The company was founded in 1850 and is one of the 30 components of the Dow Jones Industrial Average. Headquarters: New York City, New York, United States CEO: Stephen Squeri Number of employees: ~55,000 (2017) Founders: Henry Wells, William Fargo, John Butterfield
American Express List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at American Express. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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29,038 American Express employees in database. Find out everything there's to know about American Express employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
American Express Employees
Pearson North America March 2015 - Present
Pearson North America April 2014 - Present
Pearson North America April 2013 - April 2014
Pearson North America February 2013 - April 2013
TeleTech July 2012 - February 2013
The Trizetto Group May 2012 - July 2012
Cynergy Systems 2011 - 2012
Adaptive Technologies, Inc. 2010 - 2011
American Express 2010 - 2010
Pitney Bowes Business Insight, formerly Group1 Software 2008 - 2010
Skills
Scrum, Agile Methodologies, Software Development, Business Intelligence, Quality Assurance, Unix, Web Services, SaaS, SQL, Software Project..., Requirements Gathering, Java, Testing, Requirements Analysis, Eclipse, Geocoding, Customer Engagement, Perl, C++, Windows, MySQL, Linux, Certified Scrum Master..., Databases, Assembly, SQL Server, SAFe Scaled Agilist, Manufacturing, Management
Education
University of North Texas
BS, Physics, 3.8
DU Emerging Leaders Program - Cohort 2 2014 — 2014
Scaled Agile Academy
Certified SAFe Agilist
Scrum Alliance
Certified Scrum Master (CSM)
B/E Aerospace August 2015 - Present
Hanesbrands Inc. July 2015 - August 2015
Charles Aris, Inc. December 2012 - July 2015
Apollo Group November 2011 - October 2012
American Express January 2007 - August 2011
Skills
Recruiting, Team Building, Coaching, Training, Strategic Planning, Account Management, Customer Experience, Leadership, Sales, Customer Service, Public Speaking, Microsoft Office, Event Planning, Call Center, Strategy, Data Analysis, Business Development, Market Research, Analysis, Business Strategy, Competitive Analysis, Financial Modeling, Management Consulting
Education
University of Phoenix 2012 — 2013
Master of Business Administration (M.B.A.)
University of North Carolina at Greensboro 2002 — 2006
BA, Communication Studies
Eastern Alamance High School 1998 — 2002
High School
American Express May 2008 - Present
BCD Travel 1999 - 2008
Skills
Business Travel, Travel Management, Sabre, Sales Force, Customer Service, Client Relations, Client Maintenance, Meeting Planning, Logistics, Compliance Management, Reporting & Analysis, Incentive Travel, GDS Systems, RFP Generation, Call Centers, Credit Cards, Event Management, Leisure Travel, Online Travel, Sales
Education
University of North Texas 1988 — 1992
Bachelor of Science (B.S.), Home Furnishing Merchandising
Dun & Bradstreet Credibility Corp. January 2003 - Present
Missouri Title Loans January 2001 - January 2003
American Express January 1996 - January 2001
Skills
Sales, Sales Management, Training, Customer Service, Collections, Metrics, Communication, Team Leadership, Team Building, Teamwork, Team Management
Education
University of North Carolina at Greensboro 1993 — 1996
Nursing
Southern Alamance 1989 — 1993
High School
Dan Moore Real Estate School
Alorica, Inc May 2006 - Present
American Express May 1989 - April 2006
Skills
Account Management, Strategic Planning, Sales, Sales Management, Negotiation, Team Building, E-commerce, Customer Service, Marketing Communications, Public Speaking, Marketing Strategy, Project Management, Vendor Management, Leadership, Strategy
Education
University of North Carolina at Wilmington 1983 — 1987
Bachelor of Arts, Speech Communication
American Express June 1987 - July 2011
Skills
Valuation, Financial Modeling, Corporate Finance, Credit Cards, Risk Modeling, Basel II, Equities, Risk Analytics, Financial Risk, Risk Management, Operational Risk, Retail Banking, Payments, Market Risk, Derivatives, Credit, Portfolio Management, SAS, Bloomberg, Relationship Management, Banking, Loans, Credit Analysis, Capital Markets, Fixed Income, Operational Risk..., Financial Analysis, Financial Services, Finance, Credit Risk, Investments
Education
University of North Carolina at Greensboro 1983 — 1987
Bachelor of Arts (B.A.), English
University of North Carolina at Greensboro
American Express August 2015 - Present
Atlantix Global Systems/ Presidio Inc. December 2012 - Present
Universal Understanding Inc April 2011 - December 2012
NuVox August 2009 - September 2010
Skills
Cisco Technologies, Messaging, VoIP, Direct Sales, Unified Communications, Data Center, Solution Selling, SIP Trunking, Cloud Computing, Wireless, Telepresence, Cold Calling, Managed Services, Virtualization, Account Management, Customer Service, Customer Engagement, Network Security, Risk Assessment, Vulnerability Assessment, Net App, EMC Networker, Outside Sales, Sales Presentations, Management, Co-location, Sales, NetApp, Program Management, Disaster Recovery, Telecommunications, Sales Process, Professional Services, Hosted Services, SaaS, Salesforce.com, MPLS, Networking, Telephony, Security, VMware, Selling, Strategic Partnerships, Network Architecture, Hardware, IT Service Management, HP, Switches, Storage, Information Technology
Education
University of North Florida 2004 — 2006
MBA, Business Administration and Management, General
University of North Florida
MBA
LabCorp MidAmerica Division August 2015 - Present
LabCorp July 2013 - July 2015
Laboratory Corporation of America August 2011 - July 2013
American Express December 2008 - July 2011
Citigroup November 2006 - April 2008
Citi Financial April 2005 - November 2006
Citi Cards October 2002 - April 2005
Romac/Allied Interstate February 1996 - September 2002
JPMChase 1993 - 1995
Skills
project management, Change Management, Coaching, Process Improvement, Performance Management, Credit/Risk Management, Operations Management, Dialer Management, Six Sigma/Lean, Leadership, Call Center, Project Management, Negotiation, Call Centers, Training, Customer Service, Vendor Management, Business Process..., Strategy, Risk Management, Outlook, Budgets, Management, Team Building, Credit Cards, Banking, Analysis, Customer Experience, Customer Satisfaction, Business Analysis, Team Leadership, Forecasting, Telecommunications, Finance, Customer Retention, Financial Analysis, Cross-functional Team..., Financial Services, Access, Credit, Data Analysis, Problem Solving
Education
University of North Carolina at Greensboro 2012 — 2016
Master of Arts (M.A.), Liberal Arts and Sciences, General Studies and Humanities
University of North Carolina at Greensboro 1995 — 1999
BA, History, Business
American Express January 2013 - Present
G&K Services May 2010 - January 2013
G&K Services August 1996 - May 2010
triangle paving July 1994 - August 1996
Travelers Insurance 1988 - 1994
Skills
B2B, Cold Calling, Team Building, Customer Relations, Salesforce.com, P&L Management, Account Management, Direct Sales, Consultative Selling, Negotiation, Hiring, Strategic Planning, Contract Negotiation, Contract Negotiations, Mentoring, Team Leadership, Coaching, Problem Solving, Sales Process, Operations Management, PowerPoint, Microsoft Office, Logistics Management, Service Management, Awesomeness, Lifestyle Coaching, Sales Management, Sales, Recruiting, Selling, New Business Development, Customer Retention, Process Improvement, Sales Presentations, Management, Customer Satisfaction, Forecasting, Income Statement, Key Account Management, Pricing, Solution Selling, Business Planning, CRM, Building Relationships, Customer Service, P
Education
University of North Carolina at Greensboro 2002 — 2010
Bachelor Science, Business Management
Corporate Travel Management October 2005 - Present
American Express May 2002 - October 2005
Carlson Wagonlit Travel February 1995 - March 2001
Skills
Account Management, Contract Negotiation, Hospitality, Sales, CRM, Reporting & Analysis, Business Travel..., Online Marketing, Management, Tourism, Sales Management, New Business Development
Education
University of Northern Colorado 1986 — 1990
Business Marketing and Journalism
College Hill CrossFit March 2012 - Present
American Express October 2002 - July 2012
Skills
Coaching, Training, Team Building, Customer Service, Marketing, Fitness, Strategic Planning, Leadership, Sales, Public Speaking, Microsoft Word, Business Analysis, Microsoft Excel, Teaching, Windows, Social Networking, Entrepreneurship, Personal Training, Management, Strength Training, Business Strategy, Business Development, Marketing Strategy
Education
University of North Carolina at Greensboro
Bachelor of Applied Science (B.A.Sc.), Kinesiology and Exercise Science
Cone Outpatient Rehab Center January 2014 - Present
Women's Hospital of Greensboro December 2011 - Present
Urgent Care Center July 2011 - May 2014
Asbury Automotive Group May 2013 - January 2014
American Express July 2010 - November 2011
Estes Express Lines February 2004 - September 2009
Skills
Program Management, Payroll, Microsoft Word, Lotus Notes, Equality & Diversity, Type 77 wpm, Customer Satisfaction, Financial Statements
Education
Liberty University 2014 — 2015
Master of Business Administration (M.B.A.), Human Resources Management/Personnel Administration, General
University of North Carolina at Greensboro 2009 — 2012
Bachelor of Science (B.S.), Human Development and Family Studies, General
Guilford Technical Community College 2004 — 2008
Associate of Arts (A.A.), General Studies
Jenesis Software June 2013 - Present
Ross Cavins 2008 - Present
RCG Hosting.com 1998 - Present
Scrivel.com 2008 - 2010
American Express 1994 - 1996
Skills
Creative Writing, Blogging, Editing, Social Media, Wordpress, SEO, Facebook, Photoshop, Photography, PHP, MySQL, JavaScript, jQuery, Novels, Short Stories, Flash Fiction, Voiceovers, Voice Over, Web Design, Web Development, Web 2.0, Website Development, Joomla, CSS, Web Hosting, Publishing, WordPress, Social Media Marketing, Social Networking, Google Analytics, Books
Education
University of North Carolina at Greensboro 1989 — 1994
Bachelor's degree, Computer Science
NC Farm Bureau February 2013 - Present
Inlow’s Country Market and Deli July 2012 - Present
Winston Salem Forsyth County Schools-Piney Grove Elementary January 2009 - January 2011
Kernersville YMCA January 2003 - January 2011
Morgan Stanley January 1997 - January 2001
PieWorks January 1996 - January 1997
American Express January 1995 - January 1996
Marriott January 1993 - January 1996
Education
University of North Carolina at Greensboro 1990 — 1995
BS, Leisure Services and Tourism Management
American Express December 2014 - Present
American Express November 2012 - December 2014
American Express November 2011 - November 2012
American Express July 2011 - November 2011
American Express May 2001 - July 2011
Gate City Yarns July 2008 - December 2010
Target September 2000 - May 2001
Bi-Lo January 2000 - September 2000
Harris Teeter April 1998 - January 2000
Lowe's Foods April 1993 - April 1998
Skills
Payroll, Account Reconciliation, Bank Reconciliation, Bookkeeping, Call Center, Customer Experience, Credit Cards, Customer Service, Finance, Human Resources, Leadership, Process Improvement, Spreadsheets, Time Management, Workforce Management, Lotus Notes, Call Centers, Management, Vendor Management, Risk Management
Education
University of North Carolina at Greensboro 1995 — 2000
Bachelor of Arts, Geography
General Mills February 2015 - Present
General Mills February 2009 - January 2015
General Mills December 2004 - February 2009
General Mills April 2004 - December 2004
General Mills August 2003 - April 2004
General Mills September 2001 - August 2003
General Mills June 1999 - September 2001
American Express June 1998 - August 1998
John Deere January 1998 - May 1998
Skills
Project Implementation, VMware Infrastructure, IT Infrastructure..., Cross-functional Team..., Process Improvement, Information Technology, Active Directory, Troubleshooting, Databases, Security, System Administration, Microsoft Exchange, Technical Support, SharePoint, Disaster Recovery, Windows Server, Visio, IT Management, Vendor Management, Hardware, Management
Education
University of Northern Iowa 1997 — 1999
Bachelor of Arts, Management Information Systems
American Express October 2013 - Present
American Express October 2011 - September 2013
American Express January 2011 - October 2011
Skills
Credit Cards, Portfolio Management, Financial Modeling, Financial Analysis, Strategic Financial..., Corporate Finance, Finance, Forecasting, Risk Management, Financial Reporting, Credit, Financial Services, Banking, Credit Risk, Financial Risk
Education
University of North Florida 2006 — 2010
Bachelor of Business Administration (BBA), Finance
JPMorgan Chase 2012 - Present
American Express 2010 - 2012
American Express 2008 - 2010
American Express 2006 - 2008
American Express 2004 - 2006
American Express 2003 - 2004
American Express 2002 - 2003
American Express 2000 - 2002
Live World (Talk City) 1999 - 2000
BBDO 1997 - 1999
Skills
Loyalty Marketing, Credit Cards, Partnership Management, Partnership Marketing, Loyalty Program..., Sales Management, Direct Marketing, Acquisition Marketing, Customer Experience, Customer Service, Client Services, Media Planning, Direct Sales, Mobile, New Business Development, Contract Negotiations, Product Management, Product Development, Loyalty Programs, Contract Negotiation, Marketing, Mobile Devices
Education
University of Notre Dame 1992 — 1996
Bachelor's of Business Administration, Marketing
American Express July 2008 - July 2011
Discover Financial Services October 2005 - January 2008
Skills
Credit Cards, Cards, Payments, Call Center, Customer Experience, Payment Services, Compliance, Cross Selling, Lotus Notes, Online Payments, Loyalty Marketing, Product Development, Training, E-payments, Management, Call Centers, Customer Retention, Sales, Relationship Management, Marketing, Employee Benefits
Education
University of North Carolina at Greensboro 2009 — 2013
Psychology, Business, Psychology
Guilford Technical Community College 2004 - Present
American Public University System 2009 - 2011
Kaplan University 2008 - 2011
Elon University 2007 - 2010
American Express 2007 - 2007
ECPI University 2005 - 2007
ECPI Technical College 2004 - 2005
Davidson County Community College 2002 - 2004
Skills
Composition, Writing, Teaching, Presentations, Microsoft Office, Mac OS, SPSS, Leadership, Educational Assessment, Distance Learning, Communication, Research, Organization
Education
University of North Carolina at Greensboro 2002 — 2004
Master of Arts (M.A.), English (Composition and Rhetoric)
University of North Carolina at Greensboro 1997 — 2001
Bachelor of Arts (B.A.), English
University of North Carolina at Greensboro 1997 — 2001
Bachelor of Arts (B.A.), Sociology/Criminology
Capital One November 2013 - Present
DataLink Software Consultants April 2013 - November 2013
American Express April 2012 - June 2013
Skills
Financial Services, Credit Cards, Relationship Management, Call Centers, Banking, Credit, Risk Management, Customer Experience, Payments, Mutual Funds, Customer Service, Analytics, Credit Risk, Retail Banking, Analysis, Business Analysis, Loans, Finance, Back Office, Payment Systems
Education
University of North Florida 2007 — 2011
Bachelor of Arts (B.A.), Psychology
American Express November 1989 - Present
Skills
Credit Cards, Call Center, Re-engineering, Customer Experience, Business Analysis, Financial Services, Call Centers, Relationship Management, Process Improvement, Vendor Management, Banking, Customer Service, Strategy, Payments, Analytics, Team Management, Outsourcing, Business Process..., Business Transformation, PMO, Project Portfolio..., SDLC, Change Management, Risk Management, CRM
Education
University of North Carolina at Greensboro 1976 — 1980
BS, Home Economics
American Express March 2011 - Present
Wright Express June 2004 - January 2011
Wright Express March 2007 - November 2008
Wright Express June 2004 - March 2007
Skills
B2B, Credit Cards, Salesforce.com, Program Management, Management, Sales, Account Management, Relationship Management, CRM, Business Development, New Business Development, Sales Process, Product Management, Payment Card Processing, Sales Management, Customer Satisfaction, Sales Operations, Key Account Management, Budgets, Cold Calling, Selling
Education
University of North Carolina at Wilmington 1983 — 1987
BS, Marketing
PPD September 2007 - Present
PPD September 2006 - September 2007
Smith Hanley Associates 2005 - 2006
Charles River Laboratories 2002 - 2005
American Express July 1998 - July 2001
American Express 1995 - 1997
Skills
Pharmaceutical Industry, GCP, Clinical Development, Clinical Trials, Oracle Clinical, Siebel, Microsoft Office, Data Mining, Data Analysis, SmartDraw, Pharmacovigilance, Diabetes, Clinical Research, Biotechnology, CRF design, Clinical Data Management, Medidata, Quality Assurance, CTMS, Oncology, EDC, Protocol, Infectious Diseases, ICH-GCP, 21 CFR Part 11, Training, CRO, Customer Service, Clinical Monitoring, Databases, Validation, Regulatory Requirements, Inform, Sop, Software Documentation, Regulatory Affairs, Hematology, Vaccines, Medical Writing, Neurology, CDISC, Data Management
Education
University of North Carolina at Wilmington 1985 — 1989
BA, Speech Communication
Pamlico Country High School 1982 — 1985
White Tiger Holdings Corps December 2007 - Present
Combined Insurance May 1997 - March 2009
American Express August 2005 - January 2009
Power Home Technologies 2008 - 2009
Southern Comfort Homes June 2002 - July 2005
United States Marine Corps August 1986 - November 1992
Education
UNC 1994 — 1996
BS, Business Administration and Finance
University of North Carolina at Wilmington 1992 — 1996
BS, Business Administration
American Express technical managerAmerican Express Business Travel1997 - Present
Education
University of North Texas 1987 — 1988
none, general
American Express 2001 - Present
American Express 2000 - 2001
RE/MAX 1998 - 2000
Lockwood Leadership International 1997 - 1998
American Express 1992 - 1995
American Express 1990 - 1992
Skills
Process Engineering, Process Optimization, Re-engineering, Project Management, Operational Excellence, Data Analysis, Business Analysis, Vendor Management, Credit Cards, Financial Services, Myers-Briggs Certified, Instructor-led Training, Leadership Development, Analytical Writing, Technical Writing, Project Portfolio..., PMO, Outsourcing, Call Centers, Process Improvement, Cross-functional Team..., Business Process...
Education
University of North Carolina at Wilmington
Bachelor of Science (B.S.), Marketing
Kellogg Company May 2013 - Present
Kellogg Company February 2012 - May 2013
University of Arkansas January 2012 - May 2013
American Express May 2011 - July 2011
American Express February 2011 - May 2011
American Express 2010 - 2011
Target February 2006 - December 2009
Skills
Customer Service, Strategic Planning, Mentoring, Retail, Coaching, SAP Netweaver, Retail Link, DDE, SharePoint, Access, Microsoft Excel, Microsoft Word, PowerPoint, Team Building, Leadership Development, Recruiting, Market Research
Education
Sam M. Walton School of Business 2012 — 2013
Master of Business Administration (MBA), Logistics, Materials, and Supply Chain Management
University of North Carolina at Greensboro 2001 — 2005
B.S., Business Administration concentration: Marketing
Lincoln Financial Group April 2013 - Present
American Express September 2010 - July 2011
Bank of America (BAC Home Loans Servicing, LP December 2009 - September 2010
Harvest Realty and Management June 2004 - November 2009
American Express July 2001 - August 2008
US Air Force Reserve January 1992 - November 1994
Skills
Access, Account Management, Analysis, Banking, Business Development, Business Process..., Call Center, Call Centers, Coaching, Change Management, Contract Negotiation, Credit, Cross-functional Team..., Customer Experience, Customer Retention, Customer Satisfaction, Customer Service, Financial Services, Leadership, Leadership Development, Management, Marketing, Microsoft Excel, Microsoft Office, Negotiation, Operations Management, Payments, Program Management, Project Management, Recruiting, Relationship Management, Risk Management, Sales, Strategic Planning, Team Building, Team Leadership, Training, Value Propositions, Vendor Management, Budgets, Credit Cards, Financial Analysis, Process Improvement, Strategy
Education
Charter Oak State College 2011 — 2014
Bachelor's degree, Project Management & Network Security
University of North Carolina at Greensboro 2001 — 2008
Business Administration
Greensboro Country Club, Inc December 1987 - Present
American Express 1988 - 1992
Skills
Employee Relations, Benefits Administration, HRIS, HR Policies, Human Resources, Payroll, Corporate Budgeting, Customer Service, New Hire Orientations, Employee Benefits, Deferred Compensation, Onboarding, FMLA, Employee Handbooks, ADP Payroll, Leadership, Performance Management, Talent Acquisition
Education
University of North Carolina at Greensboro 1996 — 2000
Accounting
Inmar September 1995 - Present
American Express 1990 - 1995
Skills
Supply Chain, Account Management, Logistics, Salesforce.com, Marketing Communications, Promotions, Business Development, Cross-functional Team..., Contract Negotiation, Six Sigma, Project Management, Customer Satisfaction, Negotiation, Forecasting, New Business Development
Education
University of North Carolina at Greensboro 1984 — 1988
Hewlett-Packard June 2010 - Present
IKON Office Solutions, Inc., A Ricoh Company December 2000 - June 2010
IKON Office Solutions January 2000 - January 2003
American Express December 1996 - December 2000
American Express Company January 1998 - January 2000
American Express January 1996 - January 1998
American Express January 1990 - January 1995
Skills
Document Management, Sales, Networking, Negotiation, Change Management
Education
University of North Carolina at Greensboro 1990 — 1993
Bachelor of Arts, Speech Communication
Mater Dei High School
American Express April 2013 - Present
American Express November 2006 - April 2013
American Express March 1998 - November 2006
AlliedSignal (now Honeywell) June 1996 - March 1998
Electronic Data Systems, an HP Enterprise Services Company May 1990 - June 1996
Skills
Project Management, Project Delivery, Financial Analysis, Financial Reporting, Finance, Program Management, People Development, Change Management, Credit Cards, Credit Card Transaction..., Technical Leadership, Presentations, Oral & Written..., Organizational..., Thought Leadership, Strategic Financial..., Business Planning, Budgets, Vendor Management, Risk Management, Process Improvement, Leadership, Management, Forecasting, Team Leadership, Business Analysis, Strategy
Education
University of North Texas
MBA, Business Management
University of Utah - David Eccles School of Business
BA, Finance
Independent Lawson / Infor S3 Consultant April 1999 - Present
LAWSON SOFTWARE September 1996 - April 1999
SAFECARD SERVICES, INC. January 1995 - September 1996
FIRST UNION NATIONAL BANK 1989 - 1995
AMERICAN EXPRESS September 1991 - September 1994
Skills
Integration, General Ledger, Accounts Payable, Accounting, Accounts Receivable, Business Process, Crystal Reports, ERP, Business Analysis, Access, Databases, Financials, Finance, Budgets, Management, SQL, Financial Accounting
Education
University of North Florida - College of Business Administration 1993 — 1996
MBA
University of North Florida 1989 — 1993
BBA, Accounting
American Express March 2008 - Present
Advantage Human Resourcing September 2007 - March 2008
Chick-fil-A November 1996 - September 2007
Skills
Access, Excel, Visual Basic, PHP, Flash, Word, PowerPoint, HTML, Dreamweaver, Photoshop, CSS, Outlook, SQL, Windows, Microsoft Office, Illustrator, MySQL, XHTML, VBA, Databases, Web Design, HTML5, VBScript, Forecasting, Microsoft Excel, Microsoft Word, Process Improvement, Customer Service, Analysis, Business Analysis, Vendor Management, Business Process..., Leadership, Management, Change Management
Education
University of North Carolina at Greensboro 1998 — 2003
B.S., Business Administration
Bank of America Banking Center Manager IIIBank of AmericaJanuary 1994 - Present
American Express June 1989 - December 1993
Education
University of North Carolina at Greensboro
Bachelor of Arts, Psychology
American Express September 2013 - Present
Weight Watchers November 2011 - August 2013
ESAK Corp June 2010 - March 2013
Barnes & Noble May 2011 - November 2011
Thomson Reuters December 2009 - March 2011
Lender Processing Services, Inc. April 2006 - October 2009
AMTECH January 2000 - April 2006
Skills
SOA, HTML 5, PHP, jQuery, Oracle, SEO, PowerShell, Jenkins, Nuget, Chocolatey, WCF Services, WEB API, C#, TFS, Git, Web Services, ADO.NET, Microsoft SQL Server, Agile Methodologies, .NET, ASP.NET, WCF, Powershell, REST, SQL, Subversion, Design Patterns, ASP.NET MVC, Web Applications, Testing, XSLT
Education
University of North Florida 1998 — 2000
BA, Computer Information Science
University of Tampa 1997 — 1998
Computer Information System
Yonsei University 1995 — 1996
Electronical Engineering
Contractor January 2009 - Present
B Mac Digital Solutions 2009 - Present
Crawford & Company November 2013 - July 2015
Georgia Perimeter College November 2009 - August 2012
Vital Solutions, Inc. August 2009 - November 2009
Verizon Wireless March 2007 - August 2008
UNC Wilmington September 2006 - March 2007
UNC Wilmington January 2003 - September 2006
American Express September 1999 - March 2002
Skills
Customer Service, Microsoft Office, Time Management, Public Speaking, Social Media, Microsoft Excel, PowerPoint, Event Planning, Social Networking, Microsoft Word, Research, Outlook, Mac OS X, Adobe Creative Suite, Recruiting, College Applications, College Recruiting, Admissions Counseling, Admissions, InDesign, Final Cut Pro, Logic Pro, Adobe Acrobat, Leadership, Program Development, Higher Education, Staff Development, Program Management, Teamwork, Editing, Teaching, Community Outreach, Facebook, Tutoring, Blogging, Fundraising, Training
Education
University of North Carolina at Wilmington 1992 — 1999
Bachelor’s Degree, English
John T. Hoggard 1989 — 1992
High School
William H Blount
Avanade January 2014 - Present
IBM November 2011 - December 2013
IBM December 2009 - October 2011
IBM 1998 - 2009
American Express 1990 - 1998
Skills
Solution Selling, Building Strong Client..., Contract Negotiation, Sales Leadership, Strategic Thinking, Global Sourcing, Creativity, Team Management, IT Strategy, CRM, Sales Management, Competitive Analysis, Integration, Outsourcing, Strategy, Leadership, Management, Business Process..., Enterprise Software, Cloud Computing, SaaS, Sales Operations, Vendor Management, Professional Services, IT Service Management, Sales, Business Alliances, Pre-sales, Business Transformation, Managed Services
Education
The Wharton School, University of Pennsylvania 2009 — 2010
Executive Leadership Program
University of Northern Colorado 1985 — 1989
Bachelor of Science (B.S.), Management & Marketing / Dual Degree
American Express October 2013 - Present
American Express April 2012 - October 2013
American Express December 2010 - October 2013
American Express February 2011 - April 2012
American Express August 2009 - December 2010
Costco Wholesale January 2008 - September 2009
Skills
Vendor Management, Banking, Project Management, Business Analysis, Team Management, Credit Cards, Change Management, Process Improvement, Microsoft Office, Microsoft Excel, CRM, Call Centers, Analysis, Business Development, Business Process..., Strategic Planning
Education
University of North Carolina at Greensboro 2007 — 2010
Business, Management, Marketing, and Related Support Services
Western Carolina University 2004 — 2005
Business Studies
SunTrust Bank May 2014 - Present
Wolters Kluwer October 2012 - 2014
American Express March 2004 - 2011
LexisNexis 2000 - 2004
Wolters Kluwer 1992 - 2000
Skills
Relationship Management, Business Strategy, Vendor Management, Payments, Process Improvement, Merchant Services, Forecasting, Cloud Computing, Cross Selling, Leadership, Change Management, Electronic Payments, CRM, Customer Acquisition, Banking, Team Building, Key Account Management, Competitive Analysis, Payment Card Processing, Sales Presentations, Sales Process, Solution Selling, Salesforce.com, Strategy
Education
University of North Florida
BA, Business Administration
American Express December 2005 - June 2015
Citicards October 2002 - December 2005
Skills
Marketing, Business Planning, Organizational..., Project Management, Finance, Customer Experience, Customer Engagement, Digital Marketing, Business Transformation, Marketing Strategy, Analytics, Strategy, Management, Credit Cards, Change Management
Education
General Assembly 2013 — 2013
User Experience Design
University of North Texas 1998 — 2001
Bachelors of Business Administration, Economics
Promotion Select March 2002 - Present
American Express 1999 - February 2002
Oak Ridge Conference Center 1996 - 1999
Amgen August 1992 - March 1996
Parke Davis 1988 - 1992
Skills
Event Planning, Customer Service, Marketing, Event Management, Sales
Education
University of Northern Colorado 1987 — 1988
Teaching Certification, Music, Social Science, Psychology
Valparaiso University 1983 — 1987
BA, Music
Lincoln Financial Group November 2014 - Present
Situs May 2014 - November 2014
Zenergy Technologies January 2014 - May 2014
American Express March 2009 - August 2012
Skills
SDLC, Team Leadership, Process Improvement, Business Process, Testing, Access, Integration, SQL, Project Management, Program Management, User Acceptance Testing, Management, Analysis, Business Analysis, Leadership, Vendor Management, Content Management..., Oracle SITES, Microsoft Excel, HP Quality Center, Software Quality...
Education
University of North Carolina at Greensboro 2011 — 2014
Bachelor of Science (B.S.), Information Systems and Operations Management, Magna Cum Laude
UNC Health Care July 2015 - Present
Hanesbrands Inc. January 2014 - July 2015
The NPD Group 2013 - July 2015
The NPD Group July 2011 - August 2013
American Express October 2008 - July 2011
Skills
Marketing Research, Data Analysis, Market Research, Customer Insight, Analysis, Consumer Behaviour, Competitive Analysis, Segmentation, Relationship Management, Retail, Sales Management, Market Analysis, Customer Oriented
Education
University of North Carolina at Greensboro 2008 — 2011
BS, Economics and Business
T. Wingate Andrews
Sabre Travel Network January 2015 - Present
American Express September 2009 - February 2014
American Express July 2007 - September 2009
Continental Airlines September 1999 - July 2007
Emirates Airline February 1999 - September 1999
Singapore Airlines February 1994 - February 1999
American Airlines December 1990 - February 1994
Skills
Negotiation, Sales Management, Airlines, Customer Satisfaction, Business Travel, Travel Management, Leadership, Award Winner, Team-oriented, Contract Negotiation, Customer Service, Account Management, Strategic Planning, Relationship Management, Team Building, Travel Technology, Business Development, Sales, Business Strategy, Pricing, Team Leadership, RFP, Vendor Management, New Business Development, Management, Program Management, Sabre, Revenue Analysis, Tourism, Sourcing, Procurement, International Sales, Project Management, CRM, Strategy, Online Travel, Salesforce.com, B2B, Consulting, Customer Retention, Marketing Strategy, Strategic Partnerships
Education
University of North Texas 1986 — 1990
BS, School of Community Service
American Express February 2013 - Present
American Express April 2005 - February 2013
American Express May 2001 - April 2005
American Express October 1999 - May 2001
American Express May 1998 - October 1999
Skills
Strategic Partnerships, Credit Cards, Merchant Services, Strategy, Contract Negotiation, Finance, Financial Services, Relationship Management, Management, Sales, Payments, Strategic Planning, CRM, Organization Skills, Pipeline Management, Teamwork, Microsoft Excel, Business Development
Education
University of North Carolina at Greensboro 1986 — 1990
BS - Business Management, Business Management, Marketing
Bank of America Merrill Lynch June 1999 - Present
Bank of America Merrill Lynch February 2006 - Present
Bank of America Merrill Lynch December 2003 - February 2006
Bank of America Merrill Lynch June 2000 - December 2004
Bank of America Merrill Lynch June 1999 - July 2000
Chase Manhattan Corporation December 1997 - July 1999
First Union National Bank July 1992 - December 1997
American Express March 1990 - July 1992
Florida National Bank January 1989 - February 1990
Skills
Public Speaking, Consultative Selling, Strategic Consulting, Six Sigma, Green Belt, Product Management, Product Development, Sales Management, Cross-functional Team..., Financial Analysis, Financial Planning, Financial Reporting, Financial Modeling, Financial Control, Fraud Prevention, Fraud Analysis, Sales Presentations, Leadership Development, Treasury Management, Cash Management, Cash Flow Management, Credit Analysis, Credit Risk, Merchant Services, Financial Institutions, Credit Cards, Mortgage Banking, Commercial Lending, Commercial Mortgages, Interest Rate..., Capital Budgeting, Information Systems..., Product Profitability, EVA / SVA Modeling, International Cash..., Sales Process, New Business Development, Strategic Planning, Team Management, Business Case, Credit, Underwriting, Portfolio Management, Banking, Commercial Banking, Risk Management, Risk, Loans, Acquisition Integration, Dealer Finance
Education
University of North Florida - College of Business Administration 1995 — 1997
MBA, Finance
University of North Florida - College of Business Administration 1986 — 1991
BBA, Finance
Nathan Bedford Forrest 1983 — 1986
HS Diploma
American Express April 2015 - Present
American Express April 2012 - April 2015
American Express July 2010 - April 2012
American Express March 2010 - July 2010
Skills
Six Sigma, Project Management, Business Process..., Business Analysis, Strategic Planning, Process Improvement, PMO, Project Delivery, Requirements Analysis, Credit Cards, Vendor Management, Project Portfolio..., Requirements Gathering, PMP, Visio, Financial Services, MS Project, Business Requirements
Education
University of North Carolina at Greensboro 2003 — 2007
Bachelor of Science
American Express February 2014 - Present
Staples Advantage June 2010 - February 2014
Skills
Territory..., Target Marketing, Increasing Sales Revenue, Salesforce.com, Client Rapport, High-Impact Sales..., Gaining Commitment, Building Customer..., Strategic Planning, Nonprofits, New Business Development, Training, Cold Calling, Public Speaking, Microsoft Excel, Outlook, Lead Generation, Team Building, Time Management, Qualifying Prospects, Outside Sales, Customer Satisfaction, Consultative Selling..., Sales, Sales Presentations, B2B, Leadership, Management, Sales Process
Education
University of North Texas
Bachelor of Arts (BA), Communication Studies with a Minor in Business Marketing
Blue Cross and Blue Shield of North Carolina January 2015 - Present
American Express August 2005 - September 2010
Skills
Microsoft Office, Customer Service, Microsoft Excel, Project Management, Strategic Planning, Sales, Microsoft Word, Public Speaking, PowerPoint, Research
Education
University of North Carolina at Greensboro 1986 — 1990
Bachelor of Arts (BA), Mass Communication/Media Studies
Walter Hines Page High School 1983 — 1986
Marco, Inc. February 2015 - Present
American Express August 2014 - January 2015
Enterprise Rent-A-Car February 2013 - August 2014
Enterprise Rent-A-Car July 2009 - February 2013
Skills
Management, Marketing, Customer Satisfaction, Training, Customer Service, Sales, Fleet Management, Team Leadership, Customer Retention, Interviews, Leadership, Event Management, Sales Management, Development Of Employees, Management Training..., Delegation, Leadership Development, Team Building, Account Management, Sales Process, Cold Calling, Time Management, Direct Sales, Strategic Planning, B2B, Microsoft Office, Public Speaking
Education
University of Northern Iowa 2004 — 2009
Bachelor's degree, General Studies
Randolph County Emergency Services August 2013 - Present
American Express August 2009 - April 2013
Skills
Customer Service, Strategic Planning, Microsoft Excel, Management, PowerPoint, Public Speaking, Leadership
Education
University of North Carolina at Greensboro
pending, Manufacturing
Dairio Restaurant April 2015 - Present
WS/FCS September 2011 - June 2014
The Meridian Realty Group October 2010 - September 2011
Family Resource Center October 2007 - November 2008
American Express March 2000 - December 2003
Global Payments Inc January 2000 - January 2003
Dillard's January 1996 - January 2000
Skills
Payments, Sales, Office Management, Debit Cards, Office Administration, Call Center, Microsoft Office, Customer Retention, Finance, Strategic Planning, Real Estate, Accounts Receivable, Time Management, Professional..., Access, Spanish, Call Centers, Sales Management
Education
Salem College 2011 — 2015
Bachelor's Degree, Industrial and Organizational Psychology
University of North Carolina at Greensboro 1996 — 1999
Studies, Computer Science (programming, and office applications)
Forsyth Technical Community College 2009 — 2011
Associate in Arts, Computer/Information Technology Administration and Management
R. J. Reynolds 1994 — 1996
H.S. Diploma
Reserve at Asheville April 2015 - Present
The Retreat Apartments October 2014 - March 2015
T-Mobile April 2013 - October 2014
Beacon Glen Apartment Homes February 2011 - April 2012
American Express June 2008 - February 2010
Blockbuster Video August 2006 - June 2008
Eckerd Drug May 2007 - August 2007
Ingles Markets September 2004 - August 2006
Bi-Lo June 2003 - September 2004
Skills
Sales, Customer Satisfaction, Customer Service, Customer Retention, Cashiering, Time Management, Project Management, Leadership, Customer Experience, Data Entry, Business Strategy, Video, Selling, Call Centers, Credit Cards, Operations Management, Relationship Management, Retail Sales, Team Building, Inventory Management, Visual Merchandising, Outlook
Education
University of North Carolina at Greensboro 2005 — 2008
Marketing, Communication Studies
Clyde A. Erwin High School
High School Diploma
Paradix Enterprises 2004 - Present
IBM 1995 - Present
American Express 1989 - 1995
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Lotus Notes, QuickBooks, Customer Service, Customer Satisfaction, Accounts Receivable, Accounts Payable, Data Analysis, Team Building, Process Improvement, Lotus 123, Lotus Connections, Outlook, Business Analysis, Analysis, Accounting, Invoicing, Vendor Management, Strategy, Team Leadership, Management, Program Management
Education
University of North Carolina at Greensboro 1987 — 1989
Ragsdale High School 1982 — 1986
Diploma
American Express 2012 - Present
McKesson Health IT February 2003 - June 2006
Skills
PMO, Vendor Management, SDLC, Project Portfolio..., PMP, Management, Mobile Devices, Business Capability..., Business Architecture, Strategic Planning, Digital Strategy, Technology Solution..., Agile Project Management, Business Process..., Platform Architecture, Product Development, Agile Methodologies, Strategic Partnerships, SAFe Framework, Scrum Master
Education
University of North Florida 1995 — 1998
Bachelor's degree, Computer and Information Sciences, General
H R College, Bombay, India 1988 — 1991
Bachelor of Business Administration (BBA), Economics
Ralph Lauren June 2013 - Present
Ralph Lauren October 2011 - June 2013
Ralph Lauren September 2008 - October 2011
American Express June 2006 - September 2008
Skills
QlikView, Forecasting, PowerPoint, Business Analysis, Supply Chain, Logistics, Supply Chain Management, Analysis, Microsoft Excel, Process Improvement, Microsoft Office, Call Centers, Microsoft Word, Customer Service, Access, Management, Inventory Management, Operations Management, Social Media, Retail
Education
University of North Carolina at Greensboro 2001 — 2006
Bachelor of Business Administration (B.B.A.), Human Resource Management
GingerLily Vintage January 2010 - Present
Blue Diamond Jewelers July 2012 - May 2014
American Express May 1988 - August 2009
Warner Lambert January 1987 - December 1988
Education
University of North Texas
BBA, Business
Ocular Systems Inc. April 2012 - Present
Stearns Financial Services Group November 2010 - April 2012
Gnam Gnam Gelato 2009 - 2010
Allegacy Federal Credit Union May 1998 - January 2009
First Union Brokerage December 1995 - May 1998
Interstate Johnson Lane March 1994 - December 1995
American Express 1989 - 1995
Skills
Strategy, Leadership, Management, Investments, Portfolio Management, Finance, Entrepreneurship, Training, Financial Services, Sales, Due Diligence, New Business Development, Project Management, Estate Planning, Accounting, Venture Capital, Securities, Retirement, Financial Planners, Tax
Education
University of North Carolina at Greensboro 2010 — 2012
BS, Accounting
Small Business & Technology Development Center 2010 — 2010
n/a, Grant/Proposal writing
College of Financial Planning 2001 — 2004
CFP, Financial Planning
University of North Carolina at Greensboro 1983 — 1987
BS, Political Science
Frankfurt American High 1980 — 1983
Center for Creative Leadership October 2014 - Present
Center for Creative Leadership August 2008 - September 2014
Center for Creative Leadership February 2006 - July 2008
Citi Group November 2004 - January 2006
GE February 2004 - October 2004
American Express 2001 - 2004
Skills
Leadership Development, Leadership, Executive Coaching, Organizational..., Organizational..., Coaching, Career Development, Workshop Facilitation, Management Consulting, Training Delivery, Conflict Resolution, Talent Management, CRM, Executive Development, Team Building, 360 Feedback, Employee Training, Emotional Intelligence, Training, Management, New Business Development, Sales, Sales Process, Sales Presentations, Team Leadership, Organizational..., Thought Leadership, Cross-functional Team..., Presentation, Training Program..., New Program Development, Relationship Building, Interpersonal..., Business Relationship..., Communication, Self Assessment, 360 Degree Assessment, 360 Assessments, Team Assessments, Executive Team Coaching, E-Learning, Blended Learning, Influence Without..., Cross Functional Team..., Personality Assessment, Personality Styles, MBTI, FIRO-B, Simulations, Global Delivery
Education
University of North Carolina at Greensboro 1997 — 2001
B.S.
Center for Creative Leadership
VF Corporation December 2011 - Present
American Express April 2008 - October 2011
Skills
Process Improvement, Leadership, Project Management, Customer Service, Microsoft Office, Data Analysis, Access, Coaching, Account Management, PowerPoint, Microsoft Excel, Operations Management, Financial Analysis, Training, Leadership Development, New Business Development, Call Center, Team Leadership, Team Building, Business Analysis, Vendor Management, Risk Management, Analysis, Change Management, Call Centers, Project Planning, Program Management, Business Process..., Management, Visio
Education
University of North Carolina at Greensboro 2004 — 2007
Bachelor of Arts, English, Philosophy, Psychology
American Express June 2010 - November 2012
Hanesbrands Inc. January 2007 - January 2008
American Express November 1987 - June 2005
Skills
Financial Services, Analytics, Cross-functional Team..., Market Research, Business Process..., Outsourcing, Customer Service, Customer Support, Detailed Organization, Customer Satisfaction, SAP, Microsoft Office, Team Building, SAS user experience, Quality Assurance
Education
University of North Carolina at Wilmington 1976 — 1979
Fidelis Financial Partners November 2008 - Present
United States Marine Corps August 1986 - Present
American Express 2005 - 2009
American Express 2005 - 2009
Skills
Sales, Training, Customer Service, Strategic Planning, Leadership Development, Budget, Sales Management, Contract Negotiation, Coaching, Marketing, Negotiation, Project Management, New Business Development, Human Resources, Call Center
Education
University of North Carolina at Wilmington 1993 — 1996
B.S, Business, Finance
Amex September 2011 - Present
American Express June 2000 - September 2006
Education
University of Phoenix 1999 — 2001
MBA, International Management
University of Northern Colorado 1986 — 1988
B.S., Business Admininstration
Specialist, Business Development March 2015 - Present
American Express August 2013 - February 2015
American Express April 2011 - August 2013
Skills
Leadership, Training, Recruiting, Human Resources, Six Sigma, Loans, Mortgage Lending, Loan Origination, Portfolio Management, Relationship Management, Banking, Financial Services, Wealth Management, Credit, Credit Cards, Credit Risk, Investments, Financial Planning, Retail Banking, Financial Risk
Education
University of North Carolina at Greensboro
Bachelor of Science (B.S.), Marketing
American Express December 2006 - Present
American Express 2003 - 2006
American Express August 1999 - August 2003
Skills
Credit Cards, Re-engineering, Business Process..., Project Portfolio..., Business Analysis, Outsourcing, Payments, Vendor Management, Software Project..., Relationship Management, Financial Services, PMO, SDLC, Requirements Gathering, PMP, IT Strategy, Requirements Analysis
Education
University of North Florida
Bachelor of Business Administration (BBA), Marketing
American Express May 1990 - Present
Education
University of North Texas
Wells Fargo April 2014 - Present
American Express February 2000 - April 2014
Education
University of North Carolina at Greensboro 1996 — 1998
Master's Degree, Econimics and Finance
American Express Business Travel August 2009 - August 2012
Morris Air Service April 1992 - July 1994
Steigenberger Hotels AG January 1989 - January 1992
American Express April 1984 - April 1988
Skills
Customer Service, Leisure Travel, Tourism, Business Travel, Hotels, Travel Management, Account Management, Hospitality, Realtor, Event Planner, Event Planning, Luxury, Event Management, Public Speaking, Sales Process, Marketing Strategy, Fundraising, Strategic Planning, Microsoft Word, Microsoft Office, Cruises, Vacation, Corporate Events, Retail Sales, Retail Marketing, New Business Development
Education
Hawkeye Tech 1978 — 1980
Registered Dental Hygenist, Dental Hygiene
University of Northern Iowa 1977 — 1980
Associate of Science, Dental Hygiene
UnitedHealth Group 2013 - Present
UnitedHealth Group 2002 - 2013
PricewaterhouseCoopers March 2001 - May 2002
American Express October 1999 - February 2001
American Express April 1996 - September 1999
Skills
Process Improvement, Business Analysis, Strategic Planning, Visio, Change Management, Data Analysis, SQL, Analysis, Access, Cross-functional Team..., Vendor Management, Business Process..., Analytics, Software Documentation, SDLC, SharePoint
Education
University of North Carolina at Greensboro 1998 — 2002
MBA, 2002
University of North Carolina at Greensboro 1982 — 1987
BA, Music
American Express Contractor - Program ManagementAmerican ExpressJuly 2010 - Present
American Express 1988 - 2011
American Express Business Travel 1988 - July 2009
American Express 1997 - 2003
Education
University of North Carolina at Greensboro 1986 — 2000
Truenorthlogic March 2014 - Present
Aon Hewitt January 2009 - November 2013
Restoration Hardware July 2010 - December 2012
Restoration Hardware January 2006 - July 2010
American Express 2000 - 2005
Skills
Call Center, Process Improvement, Credit Cards, Quality Assurance, Customer Service, Vendor Management, Business Analysis, Customer Experience, Leadership, Requirements Analysis, Management, Coaching, Call Centers, Customer Retention, Program Management, Team Management, Customer Satisfaction, Training, Workforce Management, Employee Training, Project Planning, Cross-functional Team..., Business Process..., Performance Management, Risk Management, Project Management, Analysis, CRM, Operations Management, Team Building, Service Delivery
Education
University of North Carolina at Greensboro
BA, English
Self-Employed January 2014 - Present
American Express June 2012 - December 2013
American Express July 2000 - June 2012
Lucent Technologies May 1995 - July 2000
Skills
After Effects, Photoshop, Final Cut Pro, Animation, Video Editing, Web Design, jQuery, Javascript, ActionScript, Python, Photography, Computer Animation, Music, SharePoint, Motion Graphics, Cinema 4D, Post Production, CSS, Compositing, Rendering, Image Editing, Dreamweaver, WordPress, Multimedia, Video Production, Content Management, Video, Web Content, ASP, Internal Communications, Maya
Education
University of North Carolina at Greensboro 1989 — 1993
BA, Broadcasting / Cinema
Career Education Corporation 2003 - Present
The Ritz-Carlton Hotel Company, L.L.C. October 2002 - July 2003
American Express March 2001 - December 2001
Royal Caribbean International 1988 - 2001
Skills
Student Affairs, Career Counseling, Fundraising, Higher Education, Resume Writing, Academic Administration, Admissions, Staff Development, Student Financial Aid, Campus, CampusVue, Customer Service, Job Search Strategies, Career Development, Academic Advising, Adult Education, Public Speaking, Community Outreach, Enrollment Management, Event Planning, Curriculum Development, Retaining Customers, Teaching, Student Recruiting
Education
University of Northern Iowa 1985 — 1988
BA
American Express June 1995 - April 2006
United States Navy October 1987 - January 1994
Education
University of North Carolina at Greensboro 1995 — 2004
Bachelor, Information Systems
American Express October 2005 - Present
Skills
SOA, SDLC, Enterprise Architecture, Software Development, Mainframe, Business Analysis
Education
University of Northern Colorado
Bachelor of Science (B.S.), Computer Software Engineering
AAA NCNU May 2009 - Present
American Express March 2005 - December 2010
American Express January 1997 - March 2005
Education
University of Northern Iowa 1981 — 1985
Bachelor of Arts, Computer Science
American Express
Skills
Relationship Management, Financial Services, Credit Cards, Process Improvement, Re-engineering, Customer Service, Vendor Management, Project Management, Training, Call Centers, Analytics, Leadership, Risk Management, Team Building, Change Management, Visio, Six Sigma
Education
University of North Carolina at Greensboro 1985 — 1989
BA, Information Systems and Operations Management
American Express February 2013 - Present
American Express November 2010 - January 2013
American Express October 2007 - November 2010
American Express July 2005 - September 2007
American Express July 2004 - June 2005
American Express November 1998 - June 2004
American Express August 1997 - October 1998
American National Can February 1994 - May 1997
Skills
Leadership, Essbase, Cost Accounting, SQL, Oracle, Financial Analysis, Business Analysis, Cognos, Process Improvement, Analysis, IT Strategy, Accounting, Budgets, Business Planning, Clarity, Cross-functional Team..., Finance, Financial Forecasting, Financial Modeling, Financial Reporting, Forecasting, Project Management, Project Planning, Project Portfolio..., Vendor Management
Education
United States Army 1989 — 1995
MOS Certified 11 Bravo, Infantry
University of Northern Iowa 1989 — 1994
Bachelors, Accounting
OptumInsight April 2012 - Present
High Point, NC October 2011 - April 2012
American Express October 1999 - October 2011
Skills
User Acceptance Testing, Requirements Analysis, Requirements Gathering, Business Analysis, Project Documentation, Use Case Analysis, Production Support, Business Process..., SDLC, Visio, Project Management, Documentations, Project Portfolio..., Business Process, Agile Methodologies, Software Project...
Education
University of North Carolina at Greensboro
BA, Economics
American Express May 2010 - March 2015
McGraw-Hill/Bloomberg April 2008 - May 2010
Volvo Financial Services - Global HQ December 2003 - April 2008
Thomas Stanley Grading and Hauling, Inc. February 2000 - December 2003
Skills
Forecasting, Internal Controls, Finance, Accounting, Auditing, Due Diligence, Internal Audit, Analysis, Financial Services, Financial Reporting, Strategic Financial..., Financial Modeling, Budgets, Business Analysis, Portfolio Management, Financial Analysis, Managerial Finance, Financial Planning, Management, Corporate Finance, Process Improvement, Leadership, Business Strategy, Business Planning
Education
University of North Carolina at Greensboro
B.S.
American Express January 2005 - Present
American Express April 2005 - December 2011
American Express 2001 - 2003
American Express Finanacial Advisors 2001 - 2003
AEFA 2001 - 2003
American Express January 2001 - January 2002
American Express January 2000 - January 2002
ANN S HOLT January 1999 - January 2000
American Express ERG 2000 - 2000
American Express January 1998 - January 1999
Skills
Employee Relations, Coaching, Compliance, Policy, HR Policies, Performance Management, Talent Management, PeopleSoft, Talent Acquisition, Interviewing, Leadership Development, Conflict Resolution, Hiring, Team Building, Vendor Management, Policy Analysis, Sourcing, Negotiation, Customer Service, Customer Relations, Applicant Tracking..., Recruitment/Retention, PHR Certified, Office 2010, Leadership, Interviews, Payroll, Temporary Placement, Onboarding, Management, Process Improvement
Education
Forsyth Technical College 2011 — 2011
General Studies
UNC Greensboro 1982 — 1984
General Studies
University of North Carolina at Greensboro 1982 — 1984
General Studies
East Forsyth High School 1980 — 1982
Eagle Capital Markets Group, a division of Griffin Capital Securities,Inc. May 2015 - Present
Highland Capital Management August 2014 - May 2015
Cole Capital 2008 - 2014
AIG (AIG Sun America) August 2007 - September 2008
Hines February 2004 - June 2006
Federated Securities April 1997 - March 2004
Horwitz & Associates March 1996 - October 1996
U.S. Bank (formerly FBS Investment Services) April 1993 - March 1996
Merrill Lynch (formerly Merrill Lynch, Pierce, Fenner & Smith) March 1991 - June 1992
American Express February 1988 - April 1991
Skills
Series 7, Investments, Wealth Management, Asset Management, Real Estate, Consultative Selling, Alternative Investments, Mutual Funds, Asset Allocation, Securities, Brokerage, REIT, Series 63, Asset Managment, Selling
Education
University of Northern Iowa 1977 — 1981
Bachelor's Degree, B.S. in Marketing
Aegis Communications November 2013 - Present
Aegis Communications September 2009 - November 2013
Aegis Communications August 2009 - April 2010
Baxter Healthcare February 2004 - January 2009
American Express 1998 - 2002
Skills
Call Center, Training Delivery, Contact Centers, Call Center Development, Workforce Management, Process Improvement, Training, Customer Retention, Soft Skills, Team Management, Talent Acquisition, Customer Service, Employee Training, Leadership Development, Human Resources, Recruiting, Coaching, CRM, Employee Relations, Call Centers, Management, Leadership, Performance Management, Vendor Management, Team Building, BPO
Education
University of North Carolina at Greensboro 1990 — 1995
BA, Speech Communications
Winston-Salem State University 1990 — 1991
None May 2011 - Present
American Express October 2010 - May 2011
Education
University of North Carolina at Greensboro
BA, Elementry Education
Women in the Arts & Media Coalition March 2012 - Present
AvisBoone.com 1998 - Present
Independent Entertainment Professional January 1993 - Present
Women in the Arts & Media Coalition, Inc. 2008 - 2012
American Express 1999 - 2008
WNEW-AM Radio 1986 - 1989
Skills
Teleprompter, Voice Over, SAG, Film, Television, Acting, Commercials, Dance, Improvisation, AFTRA, Comedy, Performing Arts, Theatre, Entertainment, Drama, Film Production, Directing, Voice Acting, Event Management, Event Planning, Video Production, Feature Films, Radio, Broadcast, Stage, Dialects, Short Films, Screenwriting, Plays, Modeling, Independent Film, Casting, Sketch Comedy, Producing, Festivals, Singing, On-camera, Playwriting, Stage Combat, Theatrical Production, Music Videos, Video, Documentaries, Production Managment, Music
Education
University of North Carolina at Greensboro
Bachelors of Arts
CIT December 2003 - February 2012
SOUTHTRUST BANK February 2003 - November 2003
CIT February 2000 - February 2003
UNITED TELESOLUTIONS June 1999 - February 2000
COPELCO CAPITAL May 1996 - June 1999
American Express April 1990 - May 1996
Skills
CentreVu CMS..., Enacom IVR Administrator, NICE QA Administrator, Aspect (Davox) Dialer..., Genesys Dialer..., Microsoft Office, Workforce Planning, Workforce Management, Talent Management, Recruiting, Training, Executive Reporting, Business Analysis, Customer Service..., Customer Service..., Procedure Development, Compliance Testing, Compliance Monitoring, Underwriting, Mortgage Servicing, Loan Origination, Loan Servicing, Home Equity Loans, Loan Modifications, IVR, Building Relationships, Web Project Management, Web Content, Business Relationship..., Relationship Management, Social Media Marketing, Invoice Processing, Invoicing, Call Management, Leadership, Leadership Development, Cross-functional Team..., Venture Financing, Secured Financing, Loan Documents, Management, Loans
Education
Webster University 2001 — 2003
Master of Business Administration (MBA), Finance and Financial Management Services
University of North Florida - College of Business Administration
Bachelor of Science (BS), Finance and Financial Management Services
Municipal Court of Seattle Senior RepresentativeVerizon WirelessApril 1994 - August 2006
American Express August 1987 - April 1994
Education
University of South Carolina-Columbia 1982 — 1983
Public Relations/Business
University of Northern Iowa 1980 — 1982
Speech/Public Relations
American Express
Skills
Financial Risk, Credit Cards, Banking
Education
University of North Carolina at Greensboro 2005 — 2011
Business Studies, Marketing and Entreprenuership
American Express Senior Business AnalystAmerican ExpressJune 1988 - Present
Skills
Call Center, Data Analysis, Workforce Planning, Business Analysis, Call Centers, Change Management, Microsoft Excel, Six Sigma, Business Process..., Vendor Management, Process Improvement, SDLC, Project Delivery, Cross-functional Team..., Visio, Analytics, Risk Management, Analysis, CRM, Financial Services, Customer Experience, Business Transformation, Requirements Gathering, Outsourcing, Project Portfolio..., Business Process, Workforce Management, Resource Management, Relationship Management, Business Requirements, Team Management, Banking, Business Process Mapping, Requirements Analysis, BPO, Re-engineering, Business Intelligence, Capacity Planning, Program Management, SAS, IT Strategy, Operations Research, Quality Assurance, PMO, Strategy, VBA, Forecasting
Education
University of North Carolina at Greensboro 1985 — 1987
BS, Mathematics
Guilford Child Development April 2008 - August 2012
American Express October 2001 - April 2002
AT & T April 2000 - October 2001
Skills
Organization Skills, Customer Service, Time Management, Cash Handling, Sales Operations, Computer Proficiency, Customer Relations
Education
University of North Carolina at Greensboro 2001 — 2006
Bachelor of Science (B.S.), Finance, Insurance and Real Estate
IBM November 2013 - Present
American Express August 2005 - Present
Pepsi Co October 2012 - November 2013
American Express August 2005 - September 2011
LA Weight Loss May 2004 - July 2005
Skills
Business Analysis, SDLC, Vendor Management, Risk Management, Credit Cards, Financial Services, Project Management, Process Improvement, Relationship Management, PMO, Change Management, Banking
Education
University of North Carolina at Greensboro 1999 — 2003
Bachelor's Degree, Business Administration; Marketing; Information Systems
USAA 2014 - Present
USAA 2012 - 2014
Best Western International 2011 - 2012
American Express 2003 - 2011
IBM 1995 - 2002
Skills
Oracle, Supply Chain Management, Supply Chain..., Project Governance, Organizational Project..., IT Project & Program..., IT Project Lifecycle, IT Project..., Change Management, Stakeholder Management, Communications..., Change Communications, Vendor Management, SDLC, Software Project..., Requirements Analysis, IT Management, MS Project, Project Management, Requirements Gathering, Resource Management, IT Strategy, Program Management, Business Intelligence, PMO, Agile Methodologies, Project Portfolio..., Process Improvement, Business Process, Waterfall, Project Delivery, Team Leadership, Release Management, Software Documentation, Lotus Notes, Business Process..., Visio, SharePoint, Integration, Infrastructure, ITIL, Project Planning, Enterprise Architecture, Business Analysis
Education
University of Phoenix 2003 — 2005
Master of Business Administration (M.B.A.), Information Technology Project Management
University of North Carolina at Greensboro 1991 — 1995
Bachelor of Science (B.S.), Management and Marketing
American Express February 1992 - Present
Skills
Credit Cards, Merchant Services, Payments, Electronic Payments, Cards, Financial Services, Payment Systems, Relationship Management, Banking, Business Process..., Process Improvement, Financial Risk, Risk Management, Management, Credit Risk, Leadership, Analysis, Credit, Analytics, Business Analysis, SDLC
Education
Richmond Senior High School 1975 — 1978
Diploma
University of North Carolina at Greensboro
Bachelor of Arts (B.A.), Psychology
University of North Carolina at Greensboro
Bachelor's degree, Psychology
American Express August 2007 - May 2011
Education
University of North Carolina at Greensboro 2012 — 2013
American Express July 2014 - Present
American Express December 2012 - July 2014
Skills
Leadership, Financial Services, Customer Experience, Credit Cards, Banking, Analysis
Education
University of North Carolina at Greensboro
Communications Studies